Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (2%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maracaibo	Sign in	11 hours ago
Soacha	Sign in	2 days ago
Nice	Sign in	3 days ago
Brasília	Sign in	3 days ago
Fort Plain	Online Play	6 days ago
Greater Noida	Game Crash	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CL Montesquieu (@montesquieu_cl) reported 3 minutes ago

  @GiveMeBanHammer In contrast, Microsoft and Ubisoft got bodied for this very same anti-consumer practice. And rightfully so. A corpos alleged 'refund problem' can never become my ownership problem. That's when i take my money elsewhere.

• 
  Buhhhryan (@buhhhryan) reported 7 minutes ago

  @herakleitos137 @KianErfaan Ya i ran into big problems when like gamepass included ubisoft games but then i had to log into an ubisoft account and was having trouble. It's really a pain. Wish more vendors also just sold direct

• 
  Brandon May (@BrandonLynMay) reported 11 minutes ago

  What the crap, @Ubisoft. My 10 yo kid wanted to play the new Crew game with me. @TUbisoft . Needed parental consent. Okay, no problem. I had to take pictures of my ID, okay. Then they wanted my credit card, uh, okay. And then they wanted to scan my face and send to some third party company I’ve never heard of. All to just verify MY age. All this AFTER I’d already revived his consent email, logged into my account to verify me. And then setup his profile. No thanks. I closed my browser and told my kid he can’t play. What the heck?

• 
  Sinnbyvant (@Sinsbyvant) reported 11 minutes ago

  @Rainbow6Game Just ran into a hardcore scripter running smg-12 no attachments with no recoil— i had cheating issues before and receive nothing in return i thought the system was supposed to flag recoil i cant even use ubisoft to send the match ID cs “reporting the player in game” is better?

• 
  David Edwards (@DodgerDave007) reported 12 minutes ago

  @CrimsonDesert_ Feels like Ubisoft with the broken *** patches. Yea I’m done with this last patch. Broke my saves, bird feeders, can’t rematch bosses. And nothing about bird feeder.

• 
  Hayden B. (@HaydenBWriter) reported 12 minutes ago

  i think hidden blade combat removal in Black Flag Resynced makes sense. in the original game, both forms of combat, hidden blade and dual swords, did equal damage and were identical. it was pretty broken. the update combat makes way more sense. it’s a smart change from Ubisoft

• 
  Miller (@_Miller_o7) reported 12 minutes ago

  For those unaware: The actual fix is to go to the game's install files and use the .exe directly or use a shortcut of it, bypassing Steam and Ubisoft's ****** *** launcher. It's been 2 years and Ubisoft hasn't fixed this problem with uPlay/uConnect not working properly.

• 
  Headspace Astronaut (@headspaceastro2) reported 13 minutes ago

  @Ubisoft I would've loved to be one of those if I was able to buy it from your store, but I get constant problems, logouts and verification issues, no solution so far 🫤 may end up getting it through Steam

• 
  Steve M (@lostinwoods4) reported 16 minutes ago

  @SipSipStefen It's like the older Ubisoft games where it's a big open world with nothing in it but collectables. Recent Ubisoft games managed to somewhat fix this but seems like NTE is stuck in that 2015 era

• 
  Rainbow Six Mobile (@Rainbow6Mobile) reported 16 minutes ago

  @UbaidSomehow This issue is tied to the introduction of cloud saves. From now on, with this update, your settings will be automatically restored when you reinstall the game, clear local data, or use a new phone, as long as your game account was previously linked to Ubisoft Connect. We apologize again for the issue, and thank you for your patience and understanding.

• 
  Renish Siyodia (@sarcastic_gujju) reported 17 minutes ago

  Day 1 of asking @Ubisoft to NOT do that camera angle change during double assassination including the jump one 😭 Please 🙏🏽🥺 Ik it's a coding issue or something, idc, just fix it already 🙏🏽

• 
  Elmasheavier89 (@elmasheavier89) reported 19 minutes ago

  @The_x_Truth @ForeverPhysical @Ubisoft It’s not about having internet or not. What makes you think that any corporation can “sell” you a product and demand a third party service to make that product function, ah ??? Having internet service is not free, you know that ???

• 
  illusionsMD (@illusionsMD) reported 21 minutes ago

  @JuanIsidro @Burnvolver Do you think BF2042 is Ubisoft somehow? You keep saying that, I don't think you know what it means. Cyberpunk isn't Ubisoft. Halo isn't. GTA isn't. This is a majority of devs/publishers issue.

• 
  Vince (@TheLunarTears) reported 22 minutes ago

  I'll give Assassin Creed Mirage a chance *ubisoft cloud save error and pop ups like a touchscreen menu in McDonald's* Yep that's an uninstall...stubbs the zombie it is then

• 
  Prax (@ILikeYeeting) reported 22 minutes ago

  @villixe2 @dloucks222 i actually really like the qol changes it brought, it's just a shame they never fixed all the bugs and addressed the lighting issues. It really would've received far better if ubisoft only kept supporting it after release.

• 
  akif ansari (@akifansari2010) reported 28 minutes ago

  @Raven_Crank The random freeze and stutters yea? It's because is constantly trying to connect to old UbiSoft server which does not exist anymore lol Install EaglePatch or a modified exe to fix it.

• 
  Loki Wicked clown of mischief (@HanbiReaper) reported 28 minutes ago

  It's been awhile since Assassin's Creed Shadow is dropped and you know what it's still a buggy mess I can't even get through the first intro without its lagging Shuddering and everything else under the sun Apparently zero fixes have been applied to that game thanks Ubisoft

• 
  ammar (@AMMAR1137205) reported 30 minutes ago

  @UbisoftSupport @Steam Rainbow Six Siege is asking for an activation code even though it's free-to-play. The game shows as owned on both Steam and Ubisoft Connect. Steam ID: 76561199701512544. This is a license sync issue on your end, please escalate to your technical team

• 
  name (@falconwing664) reported 33 minutes ago

  @villixe2 @Ubisoft It’s frustrating because it’s mostly just the lighting that’s the problem. Plenty of the other changes are quite nice but the lighting is just too much. Original should be available regardless, hopefully all the noise gets attention. We AC3 fans have it rough.

• 
  Nathan Jensen (@_Nathan_Jensen) reported 34 minutes ago

  @GPrime85 This is a huge issue where people who claim to want better media also refuse to pay for it. Disney, Ubisoft, and Random House may be ideological, but they also follow incentives.

• 
  A.PC.Gamer (@pcgamerswin) reported 37 minutes ago

  @ubisoft are a bunch of incompetent morons. It's been weeks now and their Division 2 servers are still giving Delta errors and kicking me out of games. Absolutely ******* ridiculous. I hope their investors are paying attention, because THIS is exactly what DEI gets you. **** you UBISOFT!

• 
  Loïc🌴 (@konogusG) reported 39 minutes ago

  @ValyrianFPS @Ubisoft don’t have this issue on any of my machines but 2 of them can’t sync to cloud after quitting a game ubi connect is full of bugs

• 
  Across 3 Horizons (@Across3Horizons) reported 41 minutes ago

  @tanippapa2 Thankfully, the devs have made a statement on this, in their Discord, they say “If you created a Ubisoft Connect account using the Google or Apple ID account creation flow, and are not sure of your credentials (password), go to the main Ubisoft website and follow the steps under "I have trouble logging in" to retrieve or change your password attached to the email address of your Google account, AppleID” 👍

• 
  ChaosSingularity (@KaosSingularity) reported 42 minutes ago

  @IanF_N7 I agree. This whole game is devoid of soul/character. So much so that it feels generated by AI. I don’t know why people aren’t critical of it for the same glaring issues it suffers from as Ubisoft games. Yet the latter gets hammered for it and the former is praised. Weird world.

• 
  koda (@kodasniped) reported 43 minutes ago

  @yDinoR6 @Ubisoft Bro he just invested early, what’s the problem?

• 
  Numen84 (@Numen84) reported 46 minutes ago

  @popuniversee It plays amazingly good in the steam deck, no ubisoft connect login required.

• 
  𝐒𝐨𝐦𝐞𝐒𝐢𝐥𝐥𝐲𝐆𝐨𝐨𝐬𝐲™ (@SomeSillyGoosy) reported 47 minutes ago

  @6Paths5Rings @RohanKarMooN But anyway yeah the gameplay changes in AC3 remaster are cool but introduce a whole bunch of issues and bugs not in the original since they rushed the remaster and was made by a small inexperienced Ubisoft studio. There are people who have listed all the issues with remaster.

• 
  Garo (@Glentondalej) reported 48 minutes ago

  @UbisoftSupport ....hi ubisoft as a longtime player 11 years/ why am I having such a hard time signing in to play my games, it is starting to make me not want to spend my money with you, And I cant even send a support request because I cant login even knowing my login is right

• 
  Hello, I'm Samuel (@SamuelArtMain) reported 54 minutes ago

  @RinoTheBouncer Disagree, given how you worded it. The problem is the publishers, not the developers. I wouldn't feel comfortable pirating in a broader sense, but you can bet your *** I'm playing The Crew whether or not Ubisoft feels inclined to give me permission.

• 
  Griff (@Scott66785108) reported 58 minutes ago

  @OhDoughPlays It's so satisfying to feel yourself get better in that game. People hate Ubisoft but it's one of the most successful live service games ever