Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (23%)
• Glitches (13%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Fairfield	Online Play	9 minutes ago
Milan	Online Play	12 hours ago
Teresina	Sign in	12 hours ago
Mejorada del Campo	Sign in	12 hours ago
Rennes	Glitches	12 hours ago
Champigny-sur-Marne	Sign in	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RenovatedLee (@RenovatedLee) reported 3 minutes ago

  @spykicksin @kabrutusdeid There were people complaining about the login bs with Campaign Evolved, no-one expects quality from Ubisoft anymore lol, I should be able to just use the login from whatever launcher I bought the game from and be able to play without limitations. That's not whining.

• 
  DGAMER (@d_Gamemaster) reported 3 minutes ago

  @Doctor_Cupcakes How did some of the devs behind Rayman 4 react to being shifted to other projects like Horsez? What were the difficulties of working with the Jade engine? Were there any Ubisoft executives that specifically had major issues with the project?

• 
  jmar (@j0_mart1) reported 4 minutes ago

  @Ubisoft @GhostRecon Can a support agent take a look at this and acknowledge whether they know about this issue or not and if it's being solved, please? @UbisoftSupport

• 
  Captain Ziri (ⴰⵎⵣⵡⴰⵔ ⵣⵉⵔⵉ) (@NormBreaker3) reported 5 minutes ago

  @HanDoesHisBest I pretty much like everything if you make a good game of any genre, I'll probably enjoy it, only exception I can't stand is the classic empty open world Ubisoft game, live service type of crap, youtuber type shovelware and most sports games

• 
  Dudu (@Dudufd3467) reported 6 minutes ago

  @dance__base I completely agree with you, Ubisoft killed Just Dance with the way they migrated the game, forcing Xbox One and PlayStation 4 owners to buy a new console, They removed a wonderful online resource to replace it with one that doesn't even work properly and has lag.

• 
  matteo iaccarino (@matteoiaccarino) reported 6 minutes ago

  Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

• 
  Max "MVKiing" Völkl (@MVKiingR6) reported 6 minutes ago

  I want to talk about the new ranked system. How is it possible that I win one match and then immediately lose the next, I’m hardstuck in Platinum on my alt account, and it shouldn't be like this. Please fix this new ranked system. @Rainbow6Game @Ubisoft

• 
  VEVOZERO7 (@VEVOZERO7) reported 11 minutes ago

  So I played the new Division game, The Division Resurgence. I liked it with some issues but I dealt with it, except I can't deal with one: UBISOFT, WHY ******** IS SUPPRESSION NOT A THING? FIX THE GOD DAMN ISSUE. MAKE LMG'S ACTUALLY USEFUL.

• 
  Tomáš Pecha (@Tomas_Pecha) reported 13 minutes ago

  @CryptonautB @RinoTheBouncer That's true! It's like every Ubisoft game ever. It's Stop killing games initiative to fix that - but I'm not gonna preach, I believe you know all about that. Tldr - you have a terrifying point there.

• 
  Hector Sorto (@SortoCaballero) reported 14 minutes ago

  @Atalbur_design @BlizzardCS i have the same issue, include i don't know how because i use authenticator and only got 3 mails, mi rockstar and ubisoft too

• 
  HOOPS EMPIRE (@HoopsEmpire_) reported 14 minutes ago

  @176bpm That is where I disagree. Rockstar, through the release of the games they have given us to date, has built this hype naturally. They have the respect of the gaming community, enough so that they have virtually already broken even off preorders alone (according to reports) for a game they haven’t even shown gameplay of. It is that anticipated. Please let a studio like EA or Ubisoft try to do what rockstar is doing…ofc it won’t work. They would fail miserably, people would lose interest. People won’t lose interest in this. I also disagree that what they are doing is new or scummy. Having “ultimate editions” to incentivize preorders is something that has existed for a long time in gaming. And also a “trailer that you can only watch on Netflix behind a paywall” is a bit disingenuous…Netflix has 6 HOURS of exclusivity, not 6 days or 6 weeks. You could take a nap and just wait for it to come out on YouTube. It is also marketing! It’s not the game, it’s literally marketing for the game that they developed a partnership with the biggest streaming platform in the world to have a trailer for the game be on that service for 6 hours until it’s 100% free to watch. It’s just grasping at straws. Nothing they are doing is objectively wrong or scummy.

• 
  Badger (@whiterat58) reported 17 minutes ago

  @jamalnassersaid Yes the only problem is a game breaking bug that many are suffering! Once you leave there you can’t travel back without desynchronisation! I need to go back to do a number of things and the bug prevents it. It’s been widely reported but totally ignored by Ubisoft

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 17 minutes ago

  @Vex_D1 @Ubisoft I'm having the same problem. Hopefully they release a patch.

• 
  Marek H. (@Roiser0) reported 27 minutes ago

  @SolarWing83 @Pirat_Nation The crew was removed because it's servers got shut down, even your disc won't work. Ubisoft did that, not Sony. Afro Samurai 2 was a broken game that was meant to be in 3 parts, thes refunded everyone, same with Hotline 2, ppl got refunded. That doesn't count when they refund u.

• 
  bkairl18 (@kairl_brandon) reported 31 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game. This is becoming a joke like for **** sake fix Ur game, every single game I'm going against a cheater and it's making it less fun and unplayable. ******* DO SOMETHING!!

• 
  t0mify 🇺🇸 (@t0mify) reported 34 minutes ago

  @VarsityGamingTV Cause it’s a glitch, has to be. Ubisoft prob tweaking with the anticheat false detected a lot of people.

• 
  oscar martinez (@ockmartinez) reported 35 minutes ago

  @UbisoftSupport Thanks for the free attachments, i been enjoying the game since the update , me personally have no issues on my end i read a lot of comments of others not being able to load in to game hope they receive a fix soon , im on the ubisoft app not ****** steam thats what im guessing

• 
  Kill3RToNE #GTAVI (@killertkr6) reported 35 minutes ago

  Absolutely Disappointed By The New Update The PlayStation 5 Version It Just 60 Fps Nothing Changes Loading And Textures Are Still The Same . Pc Version Still Has Stuttering Issues Also Video Settings Won’t Save EveryTime I Open The Game I Need ToChange The GraphicsAgain @Ubisoft

• 
  BigCheese (@BigCheese309) reported 36 minutes ago

  They be talking about GTAVI like it’s being made by EA or Ubisoft and Is gonna be just some live service bullshit

• 
  Dark Protagonist 🎮 (@ShanTofique) reported 39 minutes ago

  @GhostRecon Wildlands crashes on lanuching from Ubisoft store after recent update Fix that plz

• 
  BIBI (@IridescentSun_) reported 42 minutes ago

  THE FUMBLE NOT ENDED THERE, I SAW AC ODYSSEY GOT A DISCOUNT SO I BOUGHT. LORD UBISOFT GAME BACK TO BACK, HOLY ****. one had massive flickering issues on my 4050, and the other has ****** *** mobile game UI. For **** Sake.

• 
  Pangalan 89 (@Pangalan1989) reported 43 minutes ago

  @JamieMoranUK Ubisoft is giving it away for free on their Connect app on PC! Not sure for how long but I did claim it. Unfortunately, some of Ubi's older games like Splinter Cell Blacklist and Far Cry 3 tend to crash on PC. I found a fix for FC3 but not for Blacklist yet

• 
  Visuljko (@Visuljkoo) reported 43 minutes ago

  @kindertotem98 Issues the size of the map causes: - 60%+ of the boss roster is recycled - Most dungeons and mines function and look the same - Pacing is horrible - DLC has the same issues Ubisoft design that ruins what would otherwise be a 9/10 game

• 
  that 🥷🏾 you love to hate (@ymnis_v1) reported 45 minutes ago

  @RSDCDN then advocate for stronger consumer protection. because a Blu-ray ain’t stopping Ubisoft from shutting servers down, EA from delisting a game, or publishers from shipping 20GB discs that still require downloads.

• 
  Utkarsh Sai Sidhardh K (@Utkarsh_sai_K) reported 47 minutes ago

  @UbisoftSupport @Steam I’ve purchased quite a few games through Steam and have supported many Ubisoft titles over the years. Gaming is something I rarely get time for, and I usually only play when I have a longer period to properly relax. That’s why this situation has been particularly overwhelming and disappointing. I currently can’t access games I’ve paid for, and it has also made me hesitant to purchase any more Ubisoft titles until this issue is resolved. I genuinely hope someone can help me get this sorted.

• 
  yukino (@ilymarin777) reported 48 minutes ago

  @Ubisoft atleast make it ******* playable and not crash on startup

• 
  Wastelanderplayz (#WeWantDestiny3) (@WastelanderPlyz) reported 53 minutes ago

  @DefinitelyDabzy @itzTizzleYT Best Raiding veterens around imo. Creators can jump to other games you know. The fact D2 creators were chosen is a Ubisoft problem not a D2 creator problem. I say F*** it combine communities.

• 
  Bray (@doofyr6) reported 55 minutes ago

  @Ubisoft @Rainbow6Game can you guys PLEASE fix your ******* anti cheat ranked is un ******* playable, every game someone is ******* cheating how ******** has it come to this? Like its as bad as ******* klar at this point. @fettR6S whats ur take on this💔

• 
  赤ゲキ 🌃🏴‍☠️⚓️🐙🔱 🎣🚑🐔🌽🐏🧪 👓📝 (@AkaGeki) reported 56 minutes ago

  @Roiser0 What is irrelevant: Online or not, physical or not. What is relevant: The fact that Ubisoft and all other companies can and will take away your games because the license expired or they want to shut the server down.

• 
  Ricci (@RicciOnTwitch) reported 57 minutes ago

  Ubisoft nerfing the SMG 12 and DMRs is the best update in Siege history. Finally getting rid of the most no skill broken guns in the game.