Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Game Crash (3%)
• Matchmaking (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Bey	Game Crash	1 day ago
Paris	Sign in	1 day ago
Châlons-en-Champagne	Sign in	1 day ago
São Paulo	Sign in	3 days ago
Carpentras	Online Play	3 days ago
Bègles	Online Play	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sapnu puas (@hhaaddiidd) reported 1 minute ago

  @UbisoftSupport why am I not able to login to ubisoft connect with my creds? it says there's an error but didn't mention what causes the error When I try to login thru the web, it says my account is blocked due to multiple failes attempts, like wtf and it has been 2 days

• 
  DakotaElectro (@ElectricFox180) reported 2 minutes ago

  I’m sorry but if we’re slandering sonic for sega’s use of AI in crazy taxi Then rayman & Spyro shouldn’t have been used in this slander cause Activision & Ubisoft did AI **** too Rayman being the face of NFTs & Activision using crash for AI (Activision owns Spyro)

• 
  Arkadikuss (@ArkadikussPL) reported 4 minutes ago

  @Microsoft @XboxPL @Xbox Funny how players can recover hacked accounts on Steam, Ubisoft, EA, and almost every other platform - but not with Microsoft. How can a company behind one of the world’s biggest operating systems fail at basic account recovery? Why should players spend their hard-earned money on Xbox games if their library can be stolen and support cannot help them get it back? Yeah, no thanks. I’d rather risk breaking or losing a physical copy than ever buy a digital one from a company that cannot handle something as simple as restoring a hacked account. Fix your broken system. And this is the same company now asking users to verify their age to keep full access to Xbox features in the UK because of the Online Safety Act - and soon, in other countries. So Microsoft can demand ID, age checks, or extra verification from paying customers, but when a hacked account needs to be restored, suddenly account ownership becomes impossible to verify? _________________________ Na kanale niebawem będzie na ten temat dym, bo wkurwia mnie polityka "Nie mamy pańskiego płaszcza". No kurwa mać, firma, która jest gigantem w branży - nie tylko konsolowej - nie potrafi przywrócić konta prawowitemu właścicielowi, bo to "za trudne i niemożliwe". Ale hej - prześlij nam swój dowód, bo musimy wiek potwierdzić...

• 
  SWAFF (@SWAFFELENN) reported 5 minutes ago

  Anyone else getting server issues in Rainbow Six Siege right now? disconnects, packet loss, or high ping. Ubisoft pls fix #RainbowSixSiege #R6S

• 
  Dickey (@_Ricky0_o) reported 5 minutes ago

  I have a problem: my ubi account has an incorrect email, not mine / non-existent, the problem is that the ubisoft site with the ticket sends me the usual answers that make me run empty. How do I solve it, I find this problem important for obvious reasons

• 
  Nomad (@AltF4Slushy) reported 7 minutes ago

  @Rainbow6Game Thanks @Ubisoft @UbisoftSupport Your game crashed AGAIN, now i got a ban on ranked. Why do we get punished for your servers not working

• 
  X (@XiinaR6) reported 10 minutes ago

  Ranked this season is so pointless, played 13 matches and at-least 10 of them have been against cheaters, ranked 3.0 is good in principle because it is difficult to rank up, but it is not good when Ubisoft have an anti cheat as useful as a wet paper towel and almost every game is vs a cheater. @Ubisoft fix up twin.

• 
  Ckopen🏳️‍🌈 ACAB (@HardBoyJoe) reported 10 minutes ago

  @FrostedYukio @gamingnoobdev see, my issue is that ubisoft regularly violated steam TOS and would seemingly intentionally make the steam versions of their games function considerably worse, so until i see the actual proof i cant really trust ubisofts word on this.

• 
  Anxsighety (@AnxsighetyX) reported 12 minutes ago

  @PauseMidnight @NikoMueller 2010(or 11 I gusss) was not less predatory. Back then Ubisoft had the pass to curb used game sales where you had to redeem it for online access. Cosmetics were ridiculous prices, dlc everywhere. But yes, incomplete games are overall a bigger problem. Apples to oranges.

• 
  alex (@ASkyrieM) reported 13 minutes ago

  @AlxPrs Ubisoft is absolutely at fault, but players/community names playing it off as if some of their boys didn't cheat/create cheats/promote it then get into comp didnt help add to the issue. Its as simple as oh "x did it and they didn't care why cant I do it too" domino effect

• 
  Bouza_Vic (@Bouza_Vic) reported 19 minutes ago

  @pedrott_viana @Ubisoft_UK That's the issue here: all the evidence from Ubisoft points to the same key-discs we've seen with Avatar, AC Shadows, Star Wars Outlaws and Black Flag Resynced. The only one saying otherwise is this person that shared this, so we have no idea if it's true or not.

• 
  TTBNGaming (@TTBN_GAMING) reported 22 minutes ago

  Anytime I see reports like this, I wonder what happened to all the "sources" those grifters had at Ubisoft that were available when AC Shadows was in the zeitgeist. Weird how they've never broken any news after all that

• 
  Alex (@fidodidotriplex) reported 23 minutes ago

  @statsdotcc Well, I’m 10 yr player and I’m not playing ranked until they “FIX” her……technically, the season has not started yet for me and millions of players…..**** YOU @Ubisoft for releasing a one sided game and call it “balanced” Fix your crap and I’ll start the season…

• 
  Just Dan (@DanVMaul) reported 26 minutes ago

  Pretends to care about Xbox fans while: a) surreptitiously trying to tie the new leadership to old problems, and b) advocating for Xbox to turn into Ubisoft Nothing to see here folks, just a concerned 'analyst'!

• 
  Danny (@danfarnsy) reported 26 minutes ago

  @SandyofCthulhu It's the same arrogance and contempt for customers that's ruined Ubisoft. I've several times been interested in their games, been about ready to purchase, and then stopped myself when I realized I'd have to sign into their separate account service.

• 
  Plosion (@Plosionz) reported 28 minutes ago

  @DestinLegarie *an American industry problem. You cannot pay people that much for a product sold at the same price all over the world, where wages are less than one third. Yes that Includes Ubisoft. Eu company ran like an US one.

• 
  XOXO cutiepie (@Zavier999_) reported 32 minutes ago

  ranked 3.0 is a joke. matchmaking is not fair. comms don’t work. audio bugs everywhere. @Ubisoft fix the game please.

• 
  Panik188 (@panik1881) reported 32 minutes ago

  @DaReelSebas Laying off employees, closing studios and cancelling games IS an industry wide problem. If you deny that, you're just delusional, but the actions of Sony and Ubisoft prove it.

• 
  SodaDoge (@PolarSodaCan) reported 33 minutes ago

  @BGroundNPC the fact that Kingdom come deliverance 2 cost under 50 million while Ubisoft/Sony/MS spends 50 mill on marketing alone their latest slop is the problem. Western, especially american devs are so overpriced, 100k a year vs 50k for european/asian devs

• 
  Barry A Smith (@barret_oblivion) reported 39 minutes ago

  @Common_mon @glorpinity Well for starters it got publishers attention. Division 3 just got announced that Ubisoft is now hiring more people for it. The looter shooter genre of live service MMO just opened up because the "king" died.

• 
  Kaizer Yousuf Hossain (@KaizerNYC) reported 42 minutes ago

  @finalfantasyvii I hated how in Rebirth, synergy gets tied to limit breaks. I don't wanna have to rely on using synergy to build and use limit breaks. The limit break system was perfect in Intergrade. The skill system and folios sucked *** in Rebirth, too. I'll be pissed off if the skill system still sucks in Revelation. NPCs talked too slow in Rebirth. That needs to be fixed. The Ubisoft style in Rebirth needs to go back to how it was in Remake. Bloat needs to be dialed back. Game needs to feel tighter and less flighty. I miss how when you go behind enemies, you stagger them more easily. Bring that back. Bring Remake's Punisher Mode back. Make the attack vibrations more in line with how they were in Remake. Rebirth lessens them for some reason. Riding chocobos was too stiff. Movement needs major work. Give us an option to use Red XIII's grittier adult voice over his kid voice during non-main story parts of the game. Make the interactive elements in the worlds like the mushrooms you hop on in gongaga less awkward and polish them so they feel more enjoyable. Make the UI more polished like Remake. Rebirth's Interface had superfluous elements that were redundant. If these issues don't get fixed, I'm probably gonna skip out on buying this one, tbh. I absolutely LOVED remake. Probably my top 10 fav games of all time, and I've been gaming since the 90's. Rebirth is the game that disappointed me the most in my entirely life, though, and I absolutely hated it. Please, Square Enix, for the love of god, don't make this game a Rebirth clone.

• 
  Chris (@igameorsm) reported 44 minutes ago

  @UbisoftSupport @Ubisoft I can’t login to my account and I have absolutely no idea why and it won’t send me a password reset link

• 
  waicc me, (@iYDareYuu) reported 45 minutes ago

  Been trying to verify my ubisoft account for R6 and @UbisoftSupport hasn't been able to resolve my issue. My issue has developed further now seeing that I now cannot access the ubisoft connect tab within R6. Ticket 26056604.

• 
  EvrythingWillBeOk (@EvrythingO) reported 47 minutes ago

  @UndineImpera @Pirat_Nation Actually it did, Ubisoft problems lies elsewhere they had 20k employees even more at the peak and stupid centralized system for making games woke dei Paris headquarters, good thing they fired them, I have high hopes for their future games

• 
  Mars (@Marsormr_) reported 47 minutes ago

  @MarikoRawralton As a side note, ubisoft offering a cheaper product while having no sale at all on steam is exactly the kind of behavior that will cause a market crash. If you offer a deal on one platform, you should be offering something similar on other platforms and let consumers decide.

• 
  Abhishek Singh (@inscrutableguy) reported 49 minutes ago

  @UbisoftSupport @ANNO_EN @Ironfeasttv Im having a problem with the creation of a new account on ubisoft and since I don't have an account I can't raise a ticket . Do look into this .

• 
  RM's Gallery of DeHernanding #CrimsonDesert (@GalleryOfPLAY) reported 52 minutes ago

  @ac_landmarks For me, the gameplay in AC Shadows, especially with Naoe, was the best I’ve ever experienced in the series, and I played everything. Ubisoft needs to figure how they pace the content in their games, because they always run into the issue where the main story has tremendous urgency, but then you put it off for dozens and dozens of hours as you go do other things. This ends in the main story not being as profound. It loses its impact. Surely, this is a problem with most open world games, but I especially felt it with AC Shadows. On the flip side, FarCry 6 was much better in that regard. A lot of the side content was canonical to the main plot.

• 
  KamaroRN (@sgemma582) reported 53 minutes ago

  @UbisoftSupport So the player continues to miss content & ability to obtain anything from prior, current or new events until Ubisoft Support fixes the issue. Additionally, my agent was fixed the last time within 2 days & then removed again 2-3 days later. So what compensation will I get. NONE.

• 
  C_Mighty (@Cmightybell) reported 57 minutes ago

  @Ubisoft @UbisoftSupport bring back vulkan I used to get over 300 fps and now with forced dx12 I barely get a stable 165 and not to mention the CPU leak issue that's been plaguing the game for multiple seasons now and hasn't been fixed BRING BACK VULKAN

• 
  The Critical Thinker (@criticalhitsTV) reported 58 minutes ago

  @ThaBeefDev @Pirat_Nation Why would I or any consumer care about Ubisoft? So your concern is Ubisoft profit...not the consumer? The problem here is too many of you are ignorant about business. Ask yourself a simple question, "why not offer the lower price on steam as well on Uplay". One price across the board. That would benefit consumers wouldn't it?