Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (11%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Amane Aït Oussa	Sign in	16 hours ago
Lorient	Sign in	2 days ago
Paris	Online Play	3 days ago
Dieppe	Sign in	4 days ago
Tours	Sign in	4 days ago
Salvador	Sign in	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Asmana (@Asmana__) reported 15 seconds ago

  @Fred1532556133 @sgaragarru87 Does ps+ contain xbox exclusives? No, does it work on pc and mobile? No, does it have ea play and benefits in ubisoft games? No Missing out on 2 games doesnt change the fact that pretty much the same service exists on other platforms

• 
  Yams (@YaYamik37) reported 58 seconds ago

  @iv_sal1 @Ubisoft @assassinscreed Launcher just hates you, never had this issue ever. And I do prefer this launcher over EA/Blizzard or even Epic Games, but def not steam

• 
  The White Queen (@WhiteQueenNV) reported 2 minutes ago

  @plnkmnwlt @GeneratorRexy @Ambiili The problem is that the six hours of additional content is largely not good. The production values are very bad, all the voice actors sound completely out of character. It's such a whiplash between old and new Ubisoft.

• 
  OVG_Direct (@DirectOvg) reported 4 minutes ago

  Ubisoft Barcelona developers are losing their jobs right as Assassin’s Creed Black Flag Resync becomes a commercial success. The developers aren’t the problem. Years of bad leadership decisions are. Black Flag Resync is a great remake, but this is a reminder that success doesn’t erase years of burned goodwill. #gaming #Ubisoft

• 
  TheDezembro (@TheDezembro) reported 6 minutes ago

  @MaNeo_O Seems Ubisoft Barcelona was essentially being treated as an outsourcing studio. Once the game launches, layoffs begin. The games industry has stupid-high employee rotation. It's another issue hitting big studios. No synergy can be found like this. With that said, companies expanded so much during covid they legit have more staff than they know what to do with.

• 
  aaaa (@goreban666) reported 10 minutes ago

  @xShephardx I do. Besides Hitman I can’t think of another better modern stealth game than Shadows. Maybe 007 but still need to play it. Play Shadows on hard or lethal. Its stealth is legit fantastic. It’s like a ninja MGS5. I have problems with Ubisoft, but I also hate being unfair.

• 
  azazin (@ragnarth_) reported 11 minutes ago

  @TheHiddenOneAC BF was never the issue. the problem was ubisoft desperately trying to chase that success with vikings, greek demigods, and samurai without understanding why AC4 actually worked, ultimately just diluting the core AC fantasy, mechanics, themes, and relevance.

• 
  Rob Vasey (@bloodmoon666) reported 11 minutes ago

  @Ubisoft The lag in this game is absolutely shocking. It’s an utter disgrace that you release a game with this amount of lag have you ever heard of a thing called playtested?

• 
  Keith Perkins (@KperkinsRochNH) reported 13 minutes ago

  @Colteastwood @Ubisoft Yeah but what about that one little video glitch? 2/10…

• 
  Kashan Ahmad (@thekayshawn) reported 13 minutes ago

  @MADkurious Microtransactions in a live service game makes sense, of course the company has to make money, but the tactics used should be pro-consumer, Helldivers 2 is a great example. Microtransactions in a single player game that should be playable offline? Okay Ubisoft that's enough.

• 
  Khazgard (@khazgard_Gaming) reported 14 minutes ago

  @ACE_1098 @zatboigone @TimoTweetss A horrible amount of bugs from falling trhough the world to the assassin board being super broken. (Killing the target didnt mark it off of the board causing you to reset a few times until it did) and ubisoft for the first time trying to push a fictional character as real.

• 
  mcSHMUPS (@pewdypew) reported 19 minutes ago

  @Whitewvlf1 The only problem is they still have full control over that disc. It mine as well be digital. When Ubisoft decides the servers to be shut down, it's just a coaster. If they want to censor something, you'll never be able to go back to the original build.

• 
  WhoCares (@Wh0AreWeXx0) reported 20 minutes ago

  @Ubisoft For the love of God, fix the sailing. You ruined it by not allowing us to full-sail whenever we want. It's slow as fckin' fck. It's mind-numbing.

• 
  Sam🇨🇦 (@Smash1074) reported 22 minutes ago

  @gameinformer Did people just forget that ubisoft is a sinking ship right now. One solid release won't fix a decade of mismanagement

• 
  Leonis (@Leonisofficial) reported 23 minutes ago

  Like there’s so so so many examples of Ubisoft doing mass layoffs and closing down entire studios for no reason, yet everyone seems to focus on something else that’s not even slightly a real problem😭😭😭

• 
  Chris Halici (@ChrisHalici) reported 26 minutes ago

  @Ubisoft @UbisoftSupport I’m begging for some assistance with Support Ticket 26341348 . It’s almost been a week, and I just need a quick and simple resolution. I don’t know who else to communicate to in order to address this issue. Thanks

• 
  َ (@Berrru_) reported 27 minutes ago

  Is it me or its just not an Ac game without a funny bug of glitch it makes me think ubisoft isnt ubisoft without those funny things

• 
  Rob (@HiddenWumpus) reported 29 minutes ago

  @Ubisoft black flag resync BROKEN after 35 hours. No sail ship prompt. No way to force back into control. No quest to force fix it. BROKEN GAME!!!

• 
  G2_Misaka (@G2Misaka) reported 30 minutes ago

  @AGONbyAOC Riot always have more problems than Ubisoft. 1. My Friends have Problem with game total PC Crashes proofen only because lol 2. Yesterday we Qued up and we got kicked out the Loading Screen back in Lobby (Game didn’t count but still) 3. 1 of my friends cant play couse Vanguard

• 
  Kilroy (@KilroyMr) reported 33 minutes ago

  @NormBreaker3 @spiderb0y2 Downloaded the OG game on my steam deck and found out I can't play because it requires an Ubisoft account login each time it launches. Not an original platform for AC4, but I still think it's a bad point to critique the remake over, when nobody cared enough with the original.

• 
  GeneticSpore (@EDC40iykyk) reported 38 minutes ago

  @assassinscreed Yeah, if only I can load into the actual ******* game. 10 YEARS of Ubisoft+/Connect, and now the game sits on the splash screen, and won't push forward with the load. I have to disable **** to get it to go forward. You FORCE us to use your **** *** launcher, so ******* fix it.

• 
  Jonathon Wright (@JonathonWr27849) reported 42 minutes ago

  @JosephFox_088 Do not have an SSD? I installed initially on HDD, thought it was no issue.. this was the first major bug I found, and it got more gamebreaking from there. SSD install has resolved all issues. Ubisoft is the worst at SSD required games. Monster Hunter and Death Stranding ran great

• 
  SlimChaeD (@SlimChaeD) reported 43 minutes ago

  @Rainbow6Game i quit playing early this season on Xbox because every match still had at least 2 mouse and keyboard board opponents. I come back today after 3 weeks and STILL FIND MNK ON CONSOLE. FIX THE GODDAMN GAME @Ubisoft

• 
  Professional treat stealer (@ZukoScaleclaw) reported 46 minutes ago

  11bit-Studios fixed “The Alters”. After more than 7 months I can *finally* continue the game \o.o/ Now Ubisoft just needs to fix the Frontiers of Pandora dlc so I can finish that as well 🙃

• 
  Spark (@geestgezicht) reported 50 minutes ago

  Hopefully ubisoft will release a patch to fix the non existing key for the black island warehouse

• 
  🅁🄴🅃🅁🄾 🏳️‍🌈🇺🇦 (@totallynotretro) reported 51 minutes ago

  @DailyDreg Nah, I'm not defending Ubisoft, but the dumbest people are complaining about non-existent issues in Black Flag. There are definitely things to criticize, but the graphics definitely are not one of them.

• 
  Mentor Shinobi (@TomiShinobi) reported 54 minutes ago

  @Ubisoft I've searched everywhere for the key in Black Island, and it's just broken, killed all the guards it's not there, looked up and down and all around the island, and literally nothing. There is likely more than are not working. I will also put it in a bug report.

• 
  Berkant (@waythisis) reported 54 minutes ago

  There is a risk that Ubisoft will learn the wrong lessons from the success of Black Flag Resynced and then sacrifice the next 11 years to attempt another Skull and Bones ahh live service slop game and finally release it in 2037

• 
  Илья Каратээв (@IlKarateev) reported 55 minutes ago

  @BryanTheWolf90 @AllanV3667 No. Ubisoft makes their games with an idea to bring frustration to the player, so tgey would purchase a dlc. You can absolutely wuth 0 problem to get through an re game with 0 dlc perchesed, because they are indeed optional

• 
  RivDax (@RivDax) reported 59 minutes ago

  @SparklyEffects An error in the codex @Ubisoft @assassinscreed