Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Sign in	2 days ago
Guénange	Online Play	4 days ago
Chennai	Sign in	6 days ago
Craponne	Matchmaking	7 days ago
Berlin	Sign in	12 days ago
Brussels	Glitches	18 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  hypx (@hypxr6) reported 1 minute ago

  I got a two-year ban because, while I was away doing my mandatory military service, some idiot stole my account and used cheats on it and Ubisoft couldn't give a damn.

• 
  Thiago Mathias (@Mathias_Oliveir) reported 14 minutes ago

  @linkenlace @assassinscreed @Ubisoft You just get free spoilers here. If you haven't figured that out by now, the problem isn't with me. This is exactly why Rockstar is a respected company and why their games get all this hype.

• 
  Damienッ (@IntoprR6) reported 15 minutes ago

  @SpoitR6 The issue is they NEED TO rebuild the game on a different engine, then the anti cheat would be up to date. Even tho Ubisoft HAS the money to do this they won’t. Somehow they think it’s a good idea to let their biggest tittle die due to cheater.

• 
  Anthony (@Scrxbbz) reported 20 minutes ago

  @Ubisoft @Rainbow6Game fix your ******* **** bro, there should be no reason I get an abandon sanction for getting dossed out of a match multiple times, and still reconnecting every time. Get ******

• 
  Evil-MC 🦖 (@Matty_Cs_World) reported 20 minutes ago

  @GetFitWithJared @Colteastwood Ubisoft games are on offer so cheap is not worth having in the service. Hold no value to anyone.

• 
  •Ophelia•Lighthart• (@theogappleboy) reported 25 minutes ago

  @Rainbow6Game Voice chat is still bugged mine does *not* work at all @Ubisoft please fix this

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 25 minutes ago

  @KindredBlade Tag the hidden one if he’s willing to talk about this problem. Ubisoft really needs someone to wake them up. Very disappointed and low of them to leak content like this.

• 
  Maddening Rambling (@MaddRambling) reported 26 minutes ago

  Sony ****** up. Removing hundreds of StudioCanal movies people purchased (digital copies) due to “licensing issues” right before announcing a shift to “digital only” sales in 2028 is just horrendous optics. “Stay with us! We’ll offer digital copies of any game you want and all we ask is that you accept the now-proven-high risk of suddenly having your purchases removed with no refund for any one of the thousands of possible excuses we can come up with!” I subscribe to a few of those “game access” plans - Ubisoft+, Xbox Game Pass, etc - with the full understanding that I will lose access to the games I play using that access if I stop those subscriptions. If I purchase a copy of a game though - digital or physical - it’s a pretty solid “**** you” if you think you’ll effectively steal from me by removing any of those purchases from my library/collection without a full refund. (I can hear it already - “..but you agreed to the TOS when you bought it that way!” **** off, fanboy. The point still stands.) Never been a Sony fan but we certainly don’t need Microsoft being the only major player in the console world. Crash Sony’s stock and get them to reverse course. Also - I’m sorry, Nintendo. The Switch is amazing and I’ll always be a Mario/Zelda/Pokemon fan but you’re more of a “niche, family friendly console” these days. Not a major contender anymore from the old “console wars” days.

• 
  TheDezembro (@TheDezembro) reported 27 minutes ago

  @RealLifeFakeWiz There was never a win factor for this. It's like saying "we lost" when we kept buying Ubisoft games after 2016 when they announced their single player live-service model for future main-line titles. We can look at how they're doing now - it's not a win. Of course it's not a win for us either but the point is that it's not a win. They'll all ******* implode soon while we keep eating what the independent market puts out + the few game studios that still give a damn. Though I do wish people would finally learn the ******* lesson: All the good will we ever gave these companies thinking "this is fine, they'll hopefully do better" is leeway that they don't deserve. Remember that when they come for our "Digital Licenses" too. Because you can bet they ******* will. They don't want you to have access to *anything* that they can't monetize.

• 
  Supawiz6991 (@supawiz6991) reported 27 minutes ago

  @Garfieldisdoc at this point, I think the only direction for siege is to either make siege two or rebuild siege one from the ground up. The Current siege code base has foundational problems that I don’t think could be fixed. I don’t think either these two will happen because Ubisoft is broke.

• 
  AgentofChaos07 (@AChaos0790849) reported 28 minutes ago

  @Radios4Freedom @alphafox No. That’s why it’s single player and I own it physically. You only have that problem if it’s EA or Ubisoft games. Even then there are ways around it.

• 
  PiranhaPlant (@PiranhaPlant22) reported 28 minutes ago

  @xKingxWolfx Sony is unlikely to reverse this and they're going to be pushing even more games as a service crap. I can see publishers like Ubisoft, EA and Take 2 doing the same thing. It's going to take people to stop giving them money and their stocks to go down before they consider change.

• 
  Kevin Sigmund (@KevinSigmu) reported 28 minutes ago

  @TRIPSTER0 @RinoTheBouncer Let’s be frank, ppl are more concerned with the loss of ownership & the ability to buy, sell & trade games. Or having games they bought go poof (like the TMNT remake by Ubisoft, due to loss of license). Fix that with media bill of rights, or similar, you fix the outrage

• 
  Jolan (@JolanXBL) reported 28 minutes ago

  @halenhargreevs Companies like @Ubisoft removing cosmetic items from my character because, apparantly, they required access to the server?? #trialsfusion outfits gone from my PS4 game. In a broader sense, companies who remove content (bait & switch), or make their game live-service only.

• 
  Rose (puppy boy) (@evasr6782) reported 29 minutes ago

  Hey @Ubisoft maybe i dont know fix your damn game for #division2 all i been getting is audio bugs, no sounds and for reason i keep getting slowed down whenever i get into next area like whats up with that so please get sorted

• 
  Skineater2009 (@skineater2009) reported 31 minutes ago

  @TheIshikawaRin my biggest issue with it and the rayman legends remake is that ubisoft is playing the safest game they could by remaking the most popular games in that franchise and getting easy money

• 
  GrumpierZman (@GrumpierFaceMan) reported 32 minutes ago

  Ubisoft's contempt for its customers knows no bounds. First it's DRM, forced online requirements and broken games—now allegations it secretly tracked and shared customer purchase data without consent. If true, it's utterly disgraceful. Players deserve better @Ubisoft explain? 🤬

• 
  sunix (@ohsunix) reported 35 minutes ago

  @Ubisoft lets fix the “license processing” for watch dogs maybe?

• 
  Rappa Babba🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@BillyChilly14) reported 36 minutes ago

  @GMC_Reviews @disc2028 Crew 1 had licensing issues. They had to remove cars. Just imagine a racing game without cars. They gave crew 2 for 1 dollar and then made both crew 2 and moterfest games offline compatible to see it never happens again. Ubisoft is **** but they did good on this one

• 
  𝕡𝕨𝕟𝕚𝕖 (@0xpwnie) reported 37 minutes ago

  I probably shouldn't even be saying anything right now but this Peter Stokes situation is actually worth talking about because there's a lot most people missed Stokes is a 19 year old dual US-Estonian citizen, one of the alleged members of Scattered Spider, the group behind over 100 corporate intrusions and more than $100 million in ransom payments. He was arrested at Helsinki Airport in April trying to board a flight to Japan, had two hard drives on him, got extradited to Chicago, appeared in federal court June 30th and was denied bail. The arrest warrant was only issued in December 2025 so the case is still very fresh. What most people glossed over is that Microsoft had already identified him by name in October 2024 and filed a criminal referral with the FBI while he was still 17. They let him keep going, kept building the case, and waited until he turned 18 before the warrant dropped. The FBI didn't catch him through the network. Every network layer he used was clean, VPNs, tunneling tools through ngrok, rotating IPs across Estonia, New York and Thailand. What gave him away was a Windows identifier called a GDID, Global Device Identifier, that most people have never heard of and likely never will unless something like this surfaces. The GDID is a unique string generated during your initial Windows installation that doesn't rotate with your IP, doesn't change when you connect through a VPN, and doesn't care that you're tunneling through ngrok or bouncing across three countries. It stays attached to that specific Windows install and Microsoft uses it for telemetry, crash reports, license verification and feature usage tracking, which is also why swapping your CPU sometimes breaks your Windows activation. The FBI affidavit showed that Microsoft records placed GDID g6755467234350028 on ngrok's signup page at exactly 19:21 UTC on May 12 2025, the exact minute the ngrok account used in the jewelry retailer breach was created. That same GDID later showed up browsing the victim company's website through the same proxy. From there investigators cross-referenced the GDID's IP history against Stokes' personal accounts, Apple, Snapchat, Facebook, even a Ubisoft game login, finding the same IPs and timestamps geolocated to Tallinn, New York and Thailand, all matching his State Department travel records and the luxury hotel photos he was posting on his own Snapchat. And while all of this was happening he was documenting the entire lifestyle publicly, Paris, Dubai, Spain, Italy, Thailand, New York, a diamond chain that said Hack the Planet. His own social media handed investigators the locations and the timeline while the GDID connected the device underneath all of it. The part that deserves more attention is that there is no public Microsoft policy on when GDID data gets shared with law enforcement, no known opt-out mechanism, and no transparency report covering GDID disclosures specifically. Microsoft had already quietly filed a criminal referral using this data before any of this became public. The piracy group Massgrave confirmed that the moment Windows installs it connects, sends hardware information, and receives that identifier back, and that it's essentially impossible to prevent Windows from getting a GDID without breaking activation and UWP apps entirely. Stokes cycled through every network-level anonymity tool available and the endpoint never moved. Windows was reporting it the entire time and most people running Windows right now had no idea that was even possible

• 
  BasilJ (@BasilJ60776) reported 38 minutes ago

  @PigeonGoGaming Ubisoft does this. Ea games does this. Almost every company does this, but now you virgin ***** have a problem with it?

• 
  xseeric (@HabLul455161) reported 44 minutes ago

  @Ubisoft fix your Server

• 
  CASHFLOWYORKIE (@CASHFLOWYORKIE) reported 45 minutes ago

  so @Ubisoft i just got kicked out of my ranked game for "bad service version" i restarted my game bc i couldnt reconnect, still couldnt. i restarted my pc, still couldnt reconnect. after the match was finished i got suspended for 10 minutes. fix the game twin.

• 
  brii (@briibtw) reported 46 minutes ago

  @azzyriax @Ubisoft @packrnnrs trying to paint this as helping fix behavior rather than angry and attention seeking. if you truly cared ab women's esports this would've been brought up first w who runs it not blasting messages on X for impressions. very weird the time to correct behavior is after u got **** on

• 
  *** (@anxietyR6) reported 48 minutes ago

  So, i agree. Cheating and DMA has gotten out of hand. It used to just be a few of us, now everyone is getting dmas with their first paychecks and some are getting them for christmas. But cheating has gotten so bad that i feel for the legit players. They get accused for hitting a lucky wallbang, being good, having any type of gamesense. Ubisoft will never fix siege. Secure boot is pointless.

• 
  chris (@whiteboywork) reported 49 minutes ago

  @Rainbow6Game hey guys I found an odd drone glitch on Kaffe first floor near bar ... it's just stop you drone an invisible box on the ground ... my ubisoft is uphiggh ... do yall need a video of it let me know

• 
  Golum McSmeagolHomie (@McSmeagolHomie) reported 50 minutes ago

  @disc2028 Only problem with that is Ubisoft is also **** lol this game will be a coaster disc

• 
  Rawfie (@RawfieFoxxo) reported 52 minutes ago

  @Sinnski @Ubisoft its stupid but honestly ranked has been ****** this season and like 2 seasons ago too and cheaters litrally overflooded because well you know free to play and dumb anti cheat that gets broken 1 hour after QB anti cheat update

• 
  NateyNay (@NateyNay) reported 54 minutes ago

  @HipHopGamer @ShawndellR8197 Use a game like returnable, last of us. Not a ubisoft service type

• 
  ZidaneSG1 (@zidanesg1) reported 58 minutes ago

  @disc2028 Problem with @Ubisoft games from some time now is that they are key discs and key cards, so buying that "physical" game is not actually physical, which is why I stopped supporting ubi and I don't buy their games anymore... Stil 93% of games still have all the content on disc :3