Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Sitten	Game Crash	11 hours ago
Creil	Online Play	11 hours ago
Dieppe	Online Play	5 days ago
Villefranche-sur-Saône	Sign in	6 days ago
Ciudad Jardín	Glitches	6 days ago
Montréal	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝖩𝗎𝖺𝗇 (@GrannMierda) reported 4 minutes ago

  The problem is I don’t believe Ubisoft anymore. We going to see what it’s like on release day.

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 5 minutes ago

  @UbisoftSupport **** you ubisoft support , you guys think youre smart , not fixing your game , making us go to ubisoft support for help and when we try to ask about the conection issues you decline me from opening a case and redirect me to basic answers that do not solve the prob

• 
  TouchMe (@cybernetic_sam) reported 9 minutes ago

  Ubisoft connect having an issue or something??

• 
  A Magical Cupcake (@AMagicalCupcake) reported 9 minutes ago

  @Deadmannumber2 @YorchTorchGames You show examples for the developers side, however the customer is why Steam has prevailed as the primary method for game purchases on PC. Origin, Uplay, Battlenet, Stardock, Games For Windows Live, and more have all failed to actually have a user centric model where features that the users want never arrive... just ****** services or even worse god damn paywalls (looking at you GFWL). Even with giving high profile games away for free has not gotten Epic the share of the PC market they wanted because thats the only reason many people have an account on their service, it lacks/lacked for a long time the basic features most PC players hat become accustomed to. Now, you want to talk about monopolies of digital distribution of games... go to sony, mircrosoft and nintendo as there is no other place to buy games digitally on those platforms. PC has Steam, Epic, EAPlay, Ubisoft Connect, GOG, Battlenet, and a few others. The only reason why Epic has the market share they do is because they gave more favorable terms for devs, working at a loss that they could eat since they have Tencent money behind them. Epic could have taken the funds that they use for ****** practices and added features to their service to be comparable or even come close they mightve succeeded... but the fact that they came out just trying to leverage their engine license costs to entice devs shows they were never long for the market and didnt understand it.

• 
  StoneRose (@StoneRose95) reported 10 minutes ago

  @UbisoftSupport @Ubisoft fix the bug in Wildlands my headgear keeps getting removed from my characters and teammates.

• 
  Dhaval Solanki (@dhavuhikari) reported 10 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it a long time ago. At that time I logged in with my Google account. I only have around 2.5 hours of playtime, and that Google account is completely gone now. ​Whenever I try to launch the game, Ubisoft Connect shows this error: ​“Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already submitted the Ubisoft account recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 13 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  TheLastOgreThinkmatist (@ArcOgre007) reported 13 minutes ago

  @OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)

• 
  ᴠɪʟɪꜰʏ (@ruccns) reported 16 minutes ago

  @raratoman Man XDefiant would of made CoD lock tf in. I hate and will forever hate Ubisoft for making Mark pull the trigger too fast when they wasn’t ready .. and then literally letting it go whenever the issues improved significantly and there was more to the game </3

• 
  Dis appointed man (@Tosup012) reported 21 minutes ago

  @JosephSpade3 @Redemption39145 @BladeOpotato To me Rockstar is one of the last companies that I think of when talking about ”screwing over gamers”. Where is all this hate for EA, Ubisoft, Bethesda? Releasing either gambling pay to win **** or soulless broken games.

• 
  Nope (@JanVac91) reported 24 minutes ago

  @GTAVInewz It's not an issue. Ubisoft created so many massive empty open world that shows how dimension doesn't matter if the world is empty. Also do you want to spend 10 minutes in PLANE to reach the opposite edge of the map?

• 
  madz (@LeBaNeSe_PrO) reported 24 minutes ago

  @UbisoftSupport Hi Ubisoft Support, I’m having a problem with Far Cry 5 online co-op/Arcade on PS5. I keep getting “The session you are trying to join is currently not available” — Error: Bookworm-9BF4CF37. I’ve tried everything on your website but same issue and im On PS5

• 
  Fury (@FilthandFury411) reported 25 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  CLAD (@CLADverse34) reported 32 minutes ago

  @MetroSubset10 @SmashJT @ChibiReviews Sony and Ubisoft are fair examples to bring up, but you're still jumping from “he worked there” to “he was responsible for those companies ending up in shambles.” His documented role at those companies was communications and PR, not creative direction or game development. And if you actually want to discuss why Ubisoft has struggled, the answer is hardly “DE&I” or “wokeness.” Ubisoft has made plenty of questionable decisions regarding game design, monetization, live-service strategies and its overall product direction. The same applies to Sony: whatever problems PlayStation is facing are the result of years of corporate and strategic decisions, including decisions that have increasingly alienated parts of its own player base. You can't just point at a guy's résumé and retroactively assign him responsibility for everything that went wrong at companies he worked for. That's correlation, not causation.

• 
  Bradley (@BradleyB56) reported 33 minutes ago

  @Ubisoft Maybe fix wildlands splashscreen first

• 
  Jared Brock (@jaredjbrock) reported 33 minutes ago

  @RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.

• 
  TGM_dryo (@dryo88) reported 34 minutes ago

  @3denFPS WE LET IT FLOP? I'll explain, THEY,Ubisoft, never gave Mark Rubin(Studio director) an actual FPS focused engine, they gave him the same engine as "The Division" they burned an entire year trying to patch engine issues due to that fact

• 
  The Wise Madman (@Raelian__) reported 37 minutes ago

  @Ubisoft Dont fk up H3 remake plz. Don’t make it 3D. Fix the ui.

• 
  Nick Vilims (@Nick_Vilims) reported 42 minutes ago

  @UbisoftSupport hello Ubisoft I am trying to reach out because my account got falsely ban. I was able to play last night and then the next day my account was ban. I have never once cheated on this game nor in any other game for that matter. My username is Timmy.3 please fix this!

• 
  I AM A LEGEND (@IamLegend0812) reported 45 minutes ago

  @TheHiddenOneAC writing is the biggest issue we have with modern ubisoft games sadly

• 
  Joseph Borgella (@TheeJoeBorgella) reported 45 minutes ago

  As much as I love the game yeah if EA or Ubisoft did something to that scale no one would trust them again, then again they probably wouldn’t have even tried to fix it like CDPR did but that’s besides the point.

• 
  Nick⚡️⭐️ (@TruthNRP) reported 47 minutes ago

  @3denFPS Because Ubisoft took too long to fix the netcode that was worse than Bo1 and was generally boring

• 
  Effin’ 5-7 🇵🇸 (@5Effin) reported 50 minutes ago

  @itzjustdubz I didn't like how canned the cars reaction to the crash looked. Think it was the way the camera reacted to the impact that felt fake. Almost Ubisoft-esque. Aside from that it was very GTA 4 which is my goat.

• 
  Katashi🐢🃏 (@KatashiKujikawa) reported 50 minutes ago

  Just want to jump in and say here that during the days where shareholders and investors weren't shoving their ******* tiny ***** into the mouths of companies like EA and Activision and Ubisoft their Dev teams had genuine ******* passion for the games that they made. So yeah, I don't see a problem with you hating GTA VI if it means we bring back the Glory Days of gaming where devs not only had actual passion for the projects that they made, but they didn't have a tight leash deadline that's set by some old geriatric **** who doesn't even know what ******** Sonic the Hedgehog is.

• 
  Duke Magus (@dukemagus) reported 52 minutes ago

  @DanielOlimac You forgot WHO is behind this remake. Ubisoft burned all goodwill they had and then some. Even on the easiest wins they can't control their urges and censor something silly or add more DLC and live service nonsense. We know they'll ruin it, the only question is how much.

• 
  🐱🔞 Zodin Virzin (@VirzinZodin) reported 56 minutes ago

  I don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.

• 
  Late Stage Capitalist (@notmyfullname12) reported 57 minutes ago

  @InveighYT Bungie genuinely has some of the worst consumer practices in gaming, even including companies like e.a and ubisoft. Also bungie is the reason that everything in gaming was just live service slop for the last few years. Destiny is my favorite game, but bungie harmed gaming A LOT.

• 
  Eleven (@alle1even) reported 57 minutes ago

  @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

• 
  iampowlly (@iampowlly) reported 58 minutes ago

  @Ubisoft Any fix for lag and texture loading in Black flag Resinked?

• 
  Choochoo Train (@ChoochooTr68965) reported 1 hour ago

  @Katsurote peoples main issues with he game is first and foremost the story. It's **** from a butt and there's no room for debate on that. Too much Ubisoft busywork. The upgrade/suit system not as cool/fun as first game Mary Jane sections like come on man lol movement is great