Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (57%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Heldenberg	Game Crash	1 day ago
Paris	Glitches	2 days ago
Sitten	Game Crash	4 days ago
Creil	Online Play	4 days ago
Dieppe	Online Play	9 days ago
Villefranche-sur-Saône	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jh0rge (@jh0rge_) reported 5 minutes ago

  @justdancegame The real issue is that Ubisoft has zero competition, so they give us bare-minimum effort, no updates/fixes. They forced a broken live-service launcher full of lag and crashes, while stripping away core features like the World Dance Floor and downgrading Unlimited into JD+. (1/2)

• 
  white_rabbit_732 🐇 🇨🇦 (@WHITE_RABBIT732) reported 7 minutes ago

  @TheDivisionGame 2,736 days since the game launched and we are still playing a tactical shooter in complete silence. How do you patch a game so badly that gunshots, reloads, and enemy audio vanish instantly?. Complete clown show at Ubisoft. Fix your game engine already.

• 
  Gareth Walker (@Revision_124c41) reported 16 minutes ago

  @noheroesleft @Jwave630 @Vara_Dark The misconception here is that the big publishers are the only ones publishing games. EA, Microsoft (which gobbled up two of the big publishers), Sony, Nintendo, Square Enix, Capcom, Namco, Ubisoft, Konami, Sega, Tencent, Take-Two. That's all the big ones right there. Beyond that there is a legion of smaller publishers and indies who self publish: Warner Brothers (some might consider them big simply because of hte parent company), CDPR, Epic Games, Devolver Digital, Focu, Paradox, Koch Media (which I imagine is one of your big 5), Aksys, Amazon Games (which is currently publishing tomb raider), Apple, Arc Sys Works, Cave, Gameloft, Gamefreak, Kepler Interactive (which they've been putting out some winners of late), Tecmo Koei, Natsume, NIS, Netflix, and Valve (this one will cause people to scratch their heads since they are a store front, but don't act as a publisher beyond their own games). The games industry is incredibly volatile. Just microsoft's acquisitions alone of Zenimax and ATVI upset that balance pretty hard, now you're seeing Kepler, devolover, and a few other small time publisher filling the void. (basically making the acquisitions beyond IP pretty pointless, bad buys imho). If you look deep enough the Chinese are a bigger problem than BlackRock and Vanguard. I'm not gonna lie here and say they aren't a problem. They are. However they spend most of their time trading these companies like baseball cards and even then have very little control over such a chaotic industry. It's when you get heads of development listening to dip shits like Sweet Baby Inc is when you start to see problems surface and brand integrity degrade.

• 
  Terry (@terrybearlawyer) reported 17 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Pepas (@doggodance) reported 18 minutes ago

  @_DavidGreenz_ @hamsoft05 @Ubisoft They think Breakpoint is a live service game like Division, lol, lmao even.

• 
  madz (@LeBaNeSe_PrO) reported 20 minutes ago

  @UbisoftSupport Hi Ubisoft Support, I’m having a problem with Far Cry 5 online co-op/Arcade on PS5. I keep getting “The session you are trying to join is currently not available” — Error: Bookworm-9BF4CF37. I’ve tried everything on your website but same issue and im On PS5

• 
  Sören 🇩🇪🐻🧦🐐 (@Soerenm34) reported 21 minutes ago

  @FACEIT_Darwin i made a new steam account because i lost my ubisoft and rockstar launcher login + mail. is it fine to use a new steam account for everything and only use the old steam account to keep playing faceit? i will not play faceit on the new steam or another Faceit acc

• 
  ReKoN Fusion (@Mirage_R6_) reported 26 minutes ago

  @gothamsfinestt @JamezGrey121156 @CFB25News Not even that every update is to fix something they didnt bother to fix before the game came out and when they do they just break something else like is this R6 ran by ubisoft???

• 
  Jonathan Craig (@uGVengence) reported 29 minutes ago

  I am having issues updating information on my ubisoft account. I have made a support case and yall did get back to me. Now I need to update yall with additional information but your website is failing to load the case. @UbisoftSupport

• 
  ᴠɪʟɪꜰʏ (@ruccns) reported 29 minutes ago

  @raratoman Man XDefiant would of made CoD lock tf in. I hate and will forever hate Ubisoft for making Mark pull the trigger too fast when they wasn’t ready .. and then literally letting it go whenever the issues improved significantly and there was more to the game </3

• 
  🎮Beast Gamer Kuma (@BeastGamerKuma) reported 33 minutes ago

  @Stuffedlyons @mladenm So let's try to focus on what I feel is an issue, because again digital or physical is not really the problem since disc have not been the same for a while. Currently, Sony is pulling what Ubisoft did or stated a while ago, but really making it a reality. So why support them?

• 
  🇩🇪Mia San Mia🇩🇪 (@DaToby98) reported 34 minutes ago

  @elgat1to @guywhoiswoke Saying "Theres nothing to do" in a Singeplayer game after finishing it is a completely stupid take. Part of that mindset is why we get so many filler open worlds a la ubisoft or Live Service slop with "infinite" content

• 
  Yannis (@yannnis) reported 35 minutes ago

  we used to lose sleep over one broken deploy and felt like amateurs Ubisoft. tens of thousands of people missed a whole product

• 
  The Wise Madman (@Raelian__) reported 37 minutes ago

  @Ubisoft Dont fk up H3 remake plz. Don’t make it 3D. Fix the ui.

• 
  Duke Magus (@dukemagus) reported 37 minutes ago

  @DanielOlimac You forgot WHO is behind this remake. Ubisoft burned all goodwill they had and then some. Even on the easiest wins they can't control their urges and censor something silly or add more DLC and live service nonsense. We know they'll ruin it, the only question is how much.

• 
  Grummz (@Grummz) reported 38 minutes ago

  Ubisoft FORGOT to include the GAME! Heroes of Might and Magic III, Complete Edition, was an empty box. The AAA publisher with massive QA departments and billions of dollars shipped a 23 kiloBYTE dummy file that errors out when you run it. It took them over 10 hours to fix it. People who bought the game were absolutely furious and reviews tanked. This is why people are mad at AAA publishers who act like they absolutely don't care about what they are pushing out.

• 
  Mars (@Marsormr_) reported 42 minutes ago

  @itsbesttohopoff EA Nintendo Ubisoft Sony Microsoft Rockstar is only the latest shitheel. I could go on and on. Quit being a disingenuous ****** by pretending not to understand the issue.

• 
  The Derpiest of Derps (@SlyWolf5) reported 43 minutes ago

  Ubisoft asked for a video of the "Glitch". Which is simply they sold a bundle, that showed an item, now they are trying to charge for the item again because it apparently wasn't in the bundle (Even though it was shown) So I sent them the most sarcastic *** recording I could.

• 
  Raiden (@raidenpb) reported 44 minutes ago

  @DqRoman1 Are you retarded? Cdpr isn't even on 1% of level rockstar is Infact they are below ubisoft considering all their games are broken on release and are lifeless open worlds

• 
  YellowJacketKaraguchi🔜CEO (@MateoKaraguchi) reported 45 minutes ago

  It’s happened with Microsoft, Sony, Ubisoft, Riot. The problem is that dev cycles are taking longer for playtime/feature bloat & only want you to ONLY play their game. To quote a fav creator: “I want shorter games with worse graphics, with employees paid more to work less.”

• 
  DerUntergangGang (@UntergangGang) reported 50 minutes ago

  @Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.

• 
  Brandon Foster (@Foster12335) reported 52 minutes ago

  @UbisoftSupport I wish for a uk number to contact Ubisoft customer service via phone and speak to higher management. I have been having a tennis match with online customer support and they keep closing my case and keep repeating the same answers when it’s Ubisoft systems failing

• 
  p (@Mayman07723111) reported 53 minutes ago

  @SangheiliRipa @SeaDork @StoneMountain64 I mean regardless you think rockstar make good game or not,his point is more of downgrade/peformance issue of the game itself which is what happen to ubisoft that fans refer as "Ubisoft downgrade" which rockstar far from that stigma of downgrading the fidelity of the games

• 
  Devils Advocate (@M3ta_Save) reported 53 minutes ago

  @Steve31205369 @roro__c I'm not arguing about playstations digital future I'm arguing about this point specifically. I think consumer rights for digital products should be mandatory. But in this case we don't know of sony did this because they wanted to or if StudioCanal just didn't want to renew. If it was the later then sony doesn't have a choice in the matter they just following the law. Also I dint know of any case where sony themselves has removed games from somebodies library that hasn't broken TOS without a refund. Other devs have like Ubisoft with the crew but don't think I can name a single sony owned IP that this has been the case. Although I'm happy to be mistaken.

• 
  B_Ryce (@BryceCream57) reported 54 minutes ago

  @ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.

• 
  Nitrix (@Nitrix79) reported 55 minutes ago

  Also he talked about how Ubisoft re released Heroes of Might and Magic 3 which I’ve never heard of and don’t care to learn more about on Steam for $10 yesterday and they forgot to actually include the game so you spent $10 for nothing. Then they had to fix it in an update later.

• 
  Yokimo Hurame (@YokiHurame) reported 59 minutes ago

  @ShitpostRock The only game I would have liked to see be a live service game with a constant roadmap and DLCs that add new things (without the bad practices of Ubisoft/EA/etc).

• 
  Aakash Gupta (@aakashgupta) reported 59 minutes ago

  The studio that just redrew its bird got kicked off the PlayStation Store five years ago. Today it's worth eight Ubisofts. December 2020. Cyberpunk 2077 ships so broken on consoles that Sony removes it from the store entirely, something it had never done to a release that size. CD Projekt refunds 30,000 copies and the stock loses 75% of its value. Most studios never recover from that. CD Projekt spent three years patching the game for free, put $84.5M into the Phantom Liberty expansion, rebuilt the whole progression system in update 2.0, and let the Edgerunners anime pull in a new generation of players. The scoreboard as of this summer. Cyberpunk crossed 40 million copies sold. Phantom Liberty, a $30 expansion, sold 10 million. The Witcher 3 sits at 65 million and keeps selling. Now the comparison that makes the logo news interesting. Ubisoft has shipped close to 400 games since 1986 and trades around $850 million. CD Projekt has shipped about a dozen games in its entire history and trades at $6.6 billion. Four hundred games versus twelve. The twelve are worth eight Ubisofts. One more thing about the bird. It was never a cardinal. It's a raróg, a falcon from Slavic folklore that's born out of fire.

• 
  Jambale_97 (@Jambale_) reported 1 hour ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  Alexxbru 🇦🇺 (@Alexxbru) reported 1 hour ago

  I agree with the underlying argument about ownership, but blaming Rockstar for the entire digital shift makes no sense. The leaker wasn’t some heroic consumer activist. If the motive was personal profit and pumping crypto, then leaking GTA 6 and holding Rockstar hostage had **** all to do with protecting consumers. It just screws over millions of people who’ve waited years for the game. I want ownership protections too. If I buy a game, I don’t want it disappearing because a company shuts a server down. Give us offline modes, peer to peer, community servers or some proper preservation system when support ends. That is the consumer fight worth having. But physical media itself isn’t the whole issue. Music went from cassettes to CDs to Spotify. PC gaming moved heavily toward Steam and most modern PCs don’t even have disc drives. Cars barely have CD players anymore. Digital is convenient, which is why consumers adopted it too. That doesn’t mean every part of it is good. I miss proper collector’s editions. GTA V gave you actual physical **** worth keeping. If GTA 6 replaces that with expensive editions full of skins and in game currency, I’ll criticise that all day. Preorders deserve criticism too after years of Ubisoft, EA, Activision and broken launches. But saying Rockstar “made their bed” because the entertainment industry went digital is bizarre. Rockstar releasing discs isn’t suddenly going to reverse what Steam, Spotify, Xbox, PlayStation and everyone else have been doing for years. There’s also insane pressure on GTA 6. If Rockstar needs another delay to get it right, so be it. I’d rather wait than get another Cyberpunk or No Man’s Sky launch where we spend years waiting for the game to become what it should’ve been on day one. And realistically, the “no disc, no buy” crowd isn’t going to move GTA 6. It’ll eventually come to PC where most people will buy it digitally anyway. Fight for ownership, preservation and consumer rights. I’m completely with you there. But leaking GTA 6 and pretending Rockstar personally invented digital media? Wrong target. Wrong method imo... keen to see other peoples takes though!? Lemme know..