Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (11%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Online Play	1 day ago
Dieppe	Sign in	3 days ago
Tours	Sign in	3 days ago
Salvador	Sign in	3 days ago
Calais	Sign in	3 days ago
Bavay	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel Sherlock (@mcsherlocks) reported 4 minutes ago

  @eurogamer Also if you have a 12th,13th or 14th itnel cpu and have the uplay version likely having issues related to hyperthreading.

• 
  Gaming Amigos (@gamingamigos24) reported 5 minutes ago

  On July 11, many PC players reported that Black Flag Resynced crashed as soon as Ubisoft Connect launched. Several users said offline mode also failed, despite Ubisoft stating the game is fully playable offline after its initial activation. Some reported they were unable to access the game even after several hours of previous playtime. The outage also affected other Ubisoft titles, including Immortals Fenyx Rising, according to player reports. Not every player was impacted, suggesting the issue may have affected specific authentication scenarios.

• 
  Rob (@HiddenWumpus) reported 6 minutes ago

  @Ubisoft Your game is ******* broken. I cannot sail the Jackdaw, totally soft locked my game. I try to load onto the boat and I get forever loading screen. Incredibly pissed off rn. I want a refund

• 
  JAMJOOM GAMER (@JamjoomG31475) reported 8 minutes ago

  @assassinscreed My game on Steam isn't working due to login issues with my Ubisoft account, so I won't be buying any new games from them..

• 
  white_rabbit_732 🐇 🇨🇦 (@WHITE_RABBIT732) reported 10 minutes ago

  @TheDivisionGame Hello, Ubisoft. Your team is out to lunch on the current game instability issues, which are resulting in same old usual queue times that never get fixed and You are not actively investigating the problem and send out the same auto response to users. 🤡‘s

• 
  Spark (@geestgezicht) reported 11 minutes ago

  Hopefully ubisoft will release a patch to fix the non existing key for the black island warehouse

• 
  Kilroy (@KilroyMr) reported 12 minutes ago

  @NormBreaker3 @spiderb0y2 Downloaded the OG game on my steam deck and found out I can't play because it requires an Ubisoft account login each time it launches. Not an original platform for AC4, but I still think it's a bad point to critique the remake over, when nobody cared enough with the original.

• 
  Patrick orr (@InkMonstarr9494) reported 12 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport so I keep trying to invite my son to my lobby and it non stop says connection error. This has happened pretty frequently and now it's every single time. I play on series x he is on a series s

• 
  Robert Foster (@techwhipped) reported 12 minutes ago

  @NBCNews Blu-ray, vinyl, and books have one major advantage over many modern digital games: they do not rely on microtransactions. Physical media gives consumers something they can own, preserve, and enjoy for decades, while many digital games today are built around ongoing monetization systems. We all remember playing older games like Madden 64. Not once did we get spammed with requests to purchase a battle pass, skins, premium currency, or other microtransactions. You bought the game, you owned the game, and you could keep playing it years later. Notice how many of those older games still exist and are playable today. With companies like Sony moving away from physical game releases, it creates more opportunities for publishers and studios to push digital-only models that rely heavily on microtransactions, live-service features, and recurring spending. This also gives companies more incentive to maximize revenue from a game before eventually shutting down its servers, leaving players unable to access parts of the experience they paid for. This is why I hope initiatives like **Stop Killing Games** become law. Publishers such as Sony, Ubisoft, and others should not be able to continue taking people's money and then claim they have no responsibility when they decide to shut down a game. If a company ends support for a game and makes it unplayable, players who purchased the physical or digital version should be entitled to a full refund. Consumers deserve better protection. When we buy a game, we should have confidence that we are purchasing something we can continue to enjoy, not just renting temporary access to a service that can disappear whenever a company decides it is no longer profitable.

• 
  Captain Dickard (@CaptDickard) reported 14 minutes ago

  @kikegames97 @Ubisoft @assassinsspain If its with this new combat system then im skipping it. Ubisoft Connect is giving me issues with Black Flag. Wasted $70 on the game

• 
  HEXiT (@HEXiT___) reported 17 minutes ago

  @Pirat_Nation try playing a ubisoft game on xmas day and you get the same result. its been a problem since before they released hawx in 2009.

• 
  UnfairlyDismissed (@SparklyEffects) reported 22 minutes ago

  @RivDax @Ubisoft @assassinscreed There’s actually a few errors aswell with some other minor characters aswell

• 
  loicykanefukukitaru (@wirloicy) reported 29 minutes ago

  @EllieVic3 @thatjustinng It is that, this is an issue with psnprofiles not ubisoft or the game

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 31 minutes ago

  @RetroDirkGaming Like I said before, I’ve already talked about why I don’t like the GTA 6 Ultimate Edition. Rockstar has done similar things before with Red Dead Redemption 2. My bigger problem is with companies like Ubisoft, which go much harder with this kind of monetization. Capcom did it with Dragon’s Dogma 2, and I hated it there too. My point is simple: if you want me to spend more money, give me something meaningful. Give me a real expansion or DLC that adds new gameplay, stories, or content, not a bunch of cosmetics or shortcuts that feel like they’re just trying to squeeze every last penny out of me. And please don’t tell me layoffs are happening because I didn’t buy cosmetic DLC. I don’t buy that argument. I know almost every company does this now. That doesn’t mean I have to like it. I’ll always be against this kind of monetization because, to me, it’s lazy and adds nothing of real value.

• 
  The White Queen (@WhiteQueenNV) reported 33 minutes ago

  @plnkmnwlt @GeneratorRexy @Ambiili The problem is that the six hours of additional content is largely not good. The production values are very bad, all the voice actors sound completely out of character. It's such a whiplash between old and new Ubisoft.

• 
  William R (@WilliamJR0118) reported 33 minutes ago

  @mitog20 @Sirnoobwulfgr @thetrapkage You want a Ubisoft dev to jump into his single player game and fix the bug live?

• 
  Eucheon (@eucheon) reported 33 minutes ago

  Ubisoft servers are back up, logged in, booted up Assassin's Creed Black Flag Resynced again to see where my last save was, and thankfully it's right where the disconnect happened.

• 
  You Wouldn't Know (@KaD3M_) reported 34 minutes ago

  @_Deez_Games @MADkurious Laugh off the problem all you want, supporting companies like Ubisoft with their anti-consumer practices will ensure the industry stays ripe with greed.

• 
  Rob Vasey (@bloodmoon666) reported 38 minutes ago

  @Ubisoft The lag in this game is absolutely shocking. It’s an utter disgrace that you release a game with this amount of lag have you ever heard of a thing called playtested?

• 
  Certified Omelette 🏳️‍⚧️ 🩷💛🩵 🏳️‍🌈 (@CertifiedOmlet) reported 39 minutes ago

  @Nanox19435 @G0ffThew That also is a much more reasonable explanation than LOD issues. To be clear not blaming the devs here, something like that it would be the sort of issue that should be picked up in QA. Poor QA or lack of time to polish is always going to be publisher driven (**** Ubisoft).

• 
  Dialga Marine (@DialgaMarine92) reported 40 minutes ago

  @AaronHeal @VaporSnake1 @Kotaku I asked when Sony has taken away games. Ubisoft being third party means that issue can occur on any platform where their games are available

• 
  al3xfvv (@wydgoat1x) reported 45 minutes ago

  @Sw1ft_FN @Ubisoft It’s not working for me 😭😭😭😭

• 
  Tizi (@shdwofchrnobyl) reported 49 minutes ago

  @corapkukla @nsg650 i've had less trouble with ea app with this than microsoft or ubisoft ea launcher is early stage cancer that can still be treated while ubisoft launcher is final stage cancer

• 
  Horus Lupercal (@XVIthPrimarch) reported 49 minutes ago

  @CommanderFemUnc The game is pretty good so far, in some parts even better than the original. The main complaints are about frame rate issues on PC but Ubisoft already said that they have a hotfix for that coming up soon

• 
  k1z4cz3k (@k1z4cz3k_) reported 54 minutes ago

  @Kayhotic_Games @haderax1 It wasn't fixed quickly at all. It was a broken mess for its entire run. The revisionism only happened because Ubisoft added 60fps on Xbox Series X, and this made a snowball effect, which led to PS5 also getting one. It's still a junky mess, but at least it works well now.

• 
  SlimChaeD (@SlimChaeD) reported 55 minutes ago

  @Rainbow6Game i quit playing early this season on Xbox because every match still had at least 2 mouse and keyboard board opponents. I come back today after 3 weeks and STILL FIND MNK ON CONSOLE. FIX THE GODDAMN GAME @Ubisoft

• 
  Jake (@mtnchips383) reported 55 minutes ago

  @Ubisoft @UbisoftSupport FIX YOUR ******* SERVERS! There's no reason I shouldn't be able to play my $60 SINGLE PLAYER game that I bought on STEAM because your ****** Ubisoft Connect software doesn't ******* work!!!

• 
  jaime (@Alzrosax) reported 57 minutes ago

  @Lampontheapp @Dexerto I think the problem is that capcom has a better reputation as of now and they have shown that they are still capable of pushing out completely new games. Look at re requiem, monster hunter stories and pragmata for example, and with re Veronica coming out they are on a generational run right now. Ubisoft on the other hand… has had alot of flops recently, skull and bones, avatar frontiers, ac shadows, Star Wars outlaws. A 1.3 billion in losses and this remake was their desperate attempt to win over fans and to make money without really doing a lot of work. This was their first win in god knows how long. Capcom removed micro transactions in dd2 but re4 still has it and regardless no single player game should have that.

• 
  Pirat_Nation 🔴 (@Pirat_Nation) reported 58 minutes ago

  Ubisoft is facing backlash after a Ubisoft Connect outage prevented some PC players from launching Assassin’s Creed Black Flag Resynced, even though the game is supposed to have an offline mode. The outage lasted around an hour, but many players still couldn’t launch the game because Ubisoft Connect needed to verify ownership. The funniest thing is that pirated copies worked.

• 
  koto (@koto418876) reported 59 minutes ago

  @ihatejakeryan @Ubisoft @UbisoftSupport I'm just trying to play Trackmania man I think their login servers went down or something