Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (17%)
• Glitches (12%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
São Paulo	Sign in	15 hours ago
Curitiba	Sign in	18 hours ago
Pontivy	Sign in	2 days ago
Paris	Sign in	2 days ago
Marseille	Glitches	3 days ago
Ogíjares	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JerBer (@JerBer11B) reported 5 minutes ago

  @GhostRecon "We will get back to you on CPU issues at a later date." Sure you will...but player trust is already eroded. Gonna make the next game real hard to purchase. I'm not buying any more ubisoft games until I see ubisoft do the right thing.

• 
  Dust!Leafy (@Leafy_F12) reported 9 minutes ago

  @Paradoxyne @Ubisoft Huh...never bad that problem before....best game ever tho

• 
  Kj Superstar(OKARUN) Vacation Mode on (@kjcole0811) reported 10 minutes ago

  @StWDavis That’s a GAAS title. Things like this and Concord rely heavily on the servers. However, Ubisoft did get into some legal trouble with one of their online games so they were required to make an offline mode but then again it’s Concord and I don’t think Sony cares about it.

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 12 minutes ago

  @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

• 
  Pouët (@Pouet2) reported 13 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony or Microsoft products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam or gog, problem solved!

• 
  Xarallei ⚫🌑⚪🟣~🇪🇨🇩🇴🇺🇸 (@Xarallei) reported 15 minutes ago

  To be honest I feel like this is just an industry wide problem, not just a Ubisoft issue. There is such bad writing quality all around. We need good editors to come in and just be brutally honest with their writing teams. Good video though.

• 
  JerBer (@JerBer11B) reported 16 minutes ago

  @Ubisoft Fix Wildlands boot up!

• 
  𝔻𝔼˙⋆✮ (@itsofcdanaxx) reported 19 minutes ago

  Fix your game. Every ranked match is infested with DMA cheaters or AI abuse. It’s exhausting. Instead of only caring about esports, start caring about the people who actually keep this game alive every day. Right now, Siege is in one of the worst states it’s ever been.@Ubisoft

• 
  Stilgar (@StilgarsBrothel) reported 20 minutes ago

  @SnakeEyes9155 @NebsGoodTakes Like the other guy said if you’re on ps boot the game, turn off hdr then turn it back on. Fixes that problem but it’s insane Ubisoft can patch syndicate and unity for 60fps but not this

• 
  NeoReplicante (@NeoReplicante) reported 20 minutes ago

  I had to admit that before @amazon stoped @LunaAmazon offering the possibility to connect your own library like the @Ubisoft one, I was pretty satisfied with the service. Now, I just don't see so much sense in cloud gaming because other competitors are bad. I hope that changes.

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 27 minutes ago

  @Ubisoft @UbisoftSupport It’s still being reported that people can’t run Ghost Rexon Wildlands on newer PC’s. Def the intel ones. Yall just updated the console versions, how about a fix for the PC one too?? Go look on Steam and see the comments on the infinite load screen.

• 
  publius (@realGorillaTape) reported 28 minutes ago

  @trichotome Snake never should’ve been put in r6 siege. He’s completely busted. Also, how about @Ubisoft @Rainbow6Game fixes the ******* cheater problem before anything else

• 
  #APG The Wolf (@tjwolfe616) reported 29 minutes ago

  @Ubisoft @Rainbow6Game @R6esports Please fix the drops on Twitch. People on IOS no longer can get them from actively watching due to IOS blocking twitch apps drop progress. I would have gotten all 3 drops today if IOS didn't block.

• 
  Don Meow Meow (@LaFixer) reported 37 minutes ago

  @c0nqu3r00 @IGN The thing is pc has refund policies, mutiple store fronts, grey markets, piracy most of the time if you don't buy ubisoft games you usually get a life time lisence. Sony removing physical means they have monopoly store fronts no return policy, paid online service

• 
  IV (@iv_sal1) reported 38 minutes ago

  @casey_Payne23 @Ubisoft @assassinscreed They wanted to disconnect the games so that you could buy any game without having to play the previous ones to understand the story. It is essential to play AC1 to AC3 in order to fully understand the story but the rest you can just play in any order.

• 
  Otto (@OttoXXVI) reported 38 minutes ago

  @Ubisoft @GhostRecon Yo, can we get a fix for the 20min launch times for the game. On Steam if that helps.

• 
  Hunter (@Hunteri_) reported 39 minutes ago

  @SpawnYaardReply I think the real problem is that Ubisoft could never make an interesting modern day in the franchise

• 
  JUBEI YAGAMI ジュベイ ヤガミ(STAR WILF) (@yagamijubei28) reported 41 minutes ago

  @Nothing60697779 the issue here is that Ubisoft was caught lying that the person was a real samurai, not that Assassin's Creed is historically accurate.

• 
  Daichi (@AshenOne38286) reported 41 minutes ago

  @Pirat_Nation It's not a software issue, it's a hardware limitation, you can't just break physics with an if (unless you're Ubisoft)

• 
  sdeezy (@yrusalting) reported 42 minutes ago

  @Ubisoft how are you going to have a 25th anniversary for one of your best game series and have yet to fix a SIX YEAR OLD BUG that leads to an infinite loading screen??! Just bought it on PC and can't even play. I was excited for the new update but now I'm asking for a refund.

• 
  zizo (@Zizoplays1) reported 42 minutes ago

  Im kinda afraid of the semi-open world thing, not because it would be a slog or it will be a ubisoft style thing But because the RE engine isn't really one that handles open environments well without struggling, RE9 did have a number of performance issues in its second half

• 
  Keefy C. (@bvnniecovnts) reported 44 minutes ago

  @sixones @RinoTheBouncer That's kind of a false statement in multiple regards. One, Sony STILL sells Vinyls; movies are OFTEN almost always printed on luxury 4K Blu-Rays for fans. There's a HUGE market for CDs; alongside even a pre-existing market for Mixtapes & other forms of "old school media." The idea; it just "magically disappears," cause "times r changin' Cuzzo." is hilariously ust.. wrong. Right; MOST Single Player titles are STILL predominantly loved & collected in physical media form factors; think RPGs, Solo Actions, etc. Around 34-38% of the market FOR Single Player titles IS DRM-Free, or Physical Media. If Call of Duty, or NBA2K stopped releasing physical media; it wouldn't be a problem. But think from the perspective of an RPG fan; or a Music fan. You GO to the concerts; you PAY for the overpriced merch, and vinyl. Imagine if you DID all of that; SOLELY for a link to Spotify lol It's not exactly an Apples-To-Oranges comparison; but you get what I'm saying. MOST RPG/Solo gamers are GENERALLY also financially active in vectors such as; Merchandise, Card Games, Brand Hype, TTRPGs, etc. If your only goal is to sell Call of Duty's and Asassin's Creeds; you can go ask Ubisoft and Activision how that's going... Are the people who buy merchandise a MINORITY? Obviously. But it's IMPORTANT to understand; the industry is chasing Whales. Specifically; Life Service. Most live service; Fortnite, Genshin Impact, Marvel Rivals, Call of Duty, etc; around a minority 1-10% subsidize the ENTIRE 90% beneath them. That's NOT exactly a 100% perfect business model (from my perspective) If the Non-or-less spenders leave; the CAC, and LTV will degrade. And MOST consumers can realistically only have 1-2 Live Services. If you EXCLUDE the Live Service Industry; which GTA online; with RP Servers and other type of servers; fundamentally is. You also have to account for Piracy. Anywhere from 20-60% (If you include Developing or Impoverished Countries) OF THE ENTIRE GLOBE has practiced Piracy AT LEAST in some form. If you scratch off; say 3-5% GUESSTIMATED Profit Margins; a Day one Jailbreak or Fileleak to release the game to the public. You're STILL operating at margins; I don't think are healthy. Digital Consumers (Gen Z, Gen Alpha), view online spaces as their "hang outs," or "Communities." That means they have attachment; so you're COMPETING with other titles. My argument; is as simple as I said. The 30-40% of individuals who BUY physical media, a SIGNIFICANT portion of them; are HUGE spenders when it comes to Merchandise and Brand IP; and often the people who NATURALLY hype up an IP. The LTV of a customer is SIGNIIFICANTLY higher there; than a Fortnite Player, or a dude playing VRChat. And that's just math here. Even if you TOOK the top 1-10% OF a Live Service Game; competing with a die-hard Nerd for your franchise; you just can't beat them.

• 
  Pouët (@Pouet2) reported 45 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony or Microsoft products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam or gog, problem solved!

• 
  Pouët (@Pouet2) reported 46 minutes ago

  @Ubisoft No disc, no buy! We don't buy Sony or Microsoft products anymore! Bro! I sold my ps5 pro, bye gta 2 years... I have a pc with rtx 4060 and steam or gog, problem solved!

• 
  Shredder - Mass Effect (@Shredder1400) reported 49 minutes ago

  @Azreal51265232 @xentinyl As much as I would like to, Ubisoft’s launcher is worse than dog crap. They’ve lost my account twice. I don’t wanna buy their games on PC unless they either fix their launcher or get rid of that requirement…

• 
  Begaria (@Begaria) reported 50 minutes ago

  Put about 5 hours into PoP: The Lost Crown. Good on Ubisoft on making a Metroidvania out of PoP. It's interesting, and pretty cool. It does have some problems. The combat is too floaty, and sometimes too easy as most enemies can be air juggled to death. No minimap? Bleh.

• 
  Dan | Dan_The_Noob (@DanTheNoob) reported 50 minutes ago

  @Ubisoft this just gives an error and asks for a cd key

• 
  that 🥷🏾 you love to hate (@ymnis_v1) reported 54 minutes ago

  @RSDCDN then advocate for stronger consumer protection. because a Blu-ray ain’t stopping Ubisoft from shutting servers down, EA from delisting a game, or publishers from shipping 20GB discs that still require downloads.

• 
  (C) Hezekiah Moscow. (@Oogway__) reported 55 minutes ago

  @aisida So You're Going To Look Me In The Eye & Tell Me That's The Only Apple Problem That Stems From Capitalism That You Are Aware Of??? That's Like Trying To Form The Reason People Don't Like Ubisoft Is Only Because Of Micro Transactions Because Someone Just Complained About It.

• 
  robolto78 (@robolto78) reported 59 minutes ago

  @Ubisoft Until you guys decide to fix a game that doesn't work on next gen BEFORE you update the graphics to next gen, you won't get another penny from me. It's insane that you let people purchase this game knowing good and well that it won't work on modern e core PCs. Shame on you ubi!