Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Sign in	2 days ago
Guénange	Online Play	4 days ago
Chennai	Sign in	6 days ago
Craponne	Matchmaking	7 days ago
Berlin	Sign in	11 days ago
Brussels	Glitches	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WizardRheon🧙‍♂️ (@WizardRheon) reported 2 minutes ago

  @SenSanders The gaming industry needs jobs eliminated. In fact, the entire gaming industry needs a crash that makes 1983 look like a small vacation. EA and Ubisoft execs jumping out of windows level of crash.

• 
  Gasser Habib (@Gasser_Habib) reported 2 minutes ago

  @belickij24746 @Ubisoft not ignored they just does not know how to fix it same issue here

• 
  Racing Games Music (@racinggamesmusi) reported 9 minutes ago

  @modularpsu I hate it but at least it stays quiet on the background, personally I never had an issue with it, unlike Ubisoft

• 
  Rawfie (@RawfieFoxxo) reported 10 minutes ago

  @Sinnski @Ubisoft its stupid but honestly ranked has been ****** this season and like 2 seasons ago too and cheaters litrally overflooded because well you know free to play and dumb anti cheat that gets broken 1 hour after QB anti cheat update

• 
  TheDezembro (@TheDezembro) reported 11 minutes ago

  @RealLifeFakeWiz There was never a win factor for this. It's like saying "we lost" when we kept buying Ubisoft games after 2016 when they announced their single player live-service model for future main-line titles. We can look at how they're doing now - it's not a win. Of course it's not a win for us either but the point is that it's not a win. They'll all ******* implode soon while we keep eating what the independent market puts out + the few game studios that still give a damn. Though I do wish people would finally learn the ******* lesson: All the good will we ever gave these companies thinking "this is fine, they'll hopefully do better" is leeway that they don't deserve. Remember that when they come for our "Digital Licenses" too. Because you can bet they ******* will. They don't want you to have access to *anything* that they can't monetize.

• 
  Sydney Louw Butler (@GendoWasRight) reported 13 minutes ago

  One big thing that stops me from playing Blizzard, Ubisoft of Rockstart games on PC is that I HAVE TO LOG IN EVERY TIME! Steam, GoG, and EGS almost never require a login. Just that little bit of friction makes me play something else if I'm just looking for a quick session

• 
  Jason Manu (@JasonManu75) reported 14 minutes ago

  @Amiga_Square You are confidently incorrect. Physical copies of The Crew were remotely disabled by Ubisoft. Even though The Crew has a single player offline campaign, you can no longer play a game you purchased on physical disc. Digital vs physical is not the issue. The real issue is rent vs ownership. Asmongold is right. You are wrong.

• 
  LCK (@LCKGG) reported 15 minutes ago

  @Rainbow6Game Fix your anti-cheat, people are being kicked out from matches. "Irregular Version" or "Access Denied" kick (Error 2-0x00019008) Downgrading to a mid-2024 ASUS BIOS version is currently the only working fix until Ubisoft updates ShieldGuard to recognize the new UEFI certificates.

• 
  Whinetaster (@VictoryParaDice) reported 16 minutes ago

  @masktranslator @ChibiReviews As with so many cases where initially they are part of the resistance until it becomes profitable enough to be part of the problem. There's worse tho, like those that are against Stop Killing Games in support of Ubisoft and lobbyists, while thinking they are on the gamers side.

• 
  Jennifer Buckley (@JenniferB812) reported 20 minutes ago

  Physical Game media is so important, as unlike digital it is far too easy for a company like Sony or Ubisoft or EA to remove a game from your digital library. The licensing of games, too me is the issue and I feel that is where the fight needs to be for game preservation. There needs to be laws where, when you by that license for a game, you own part of that license and it cannot be removed from you. Next would be to address the "always online" part of games. That **** needs to end especially for single player games. The gaming industry really needs to look hard at how they are slowly destroying their own industry.

• 
  MidgetGoneWild1 (@Jeremy89254601) reported 24 minutes ago

  @Ubisoft is prioritizing PC over console for the next upcoming season when it comes to cheaters using recoil scripts, when console is a lot more affected by this issue; so why the hell do console players have to suffer another season with players using recoil scripts? 🙄

• 
  Woody (@HonestGmReviews) reported 24 minutes ago

  @LifeisaGameMag I mean they can say whatever they want, I think it will go as badly or worse as when Game Pass did it. Premium also gets you the Ubisoft and Classics Catalogue, plus their movie service. I don't think that's enough value and people will just walk.

• 
  nick (@nickomode) reported 25 minutes ago

  @UnfeelinMonster @TitaniumRolo TCSG is a huge issue on console, especially since Ubisoft has no idea how to actually detect Cronus players

• 
  T’Challa Sawada 🇵🇦 Saw Twice Live!!! (@thorshammer1205) reported 30 minutes ago

  @TechnicallyTee @Trevornoah The problem is my man is that we had the freedom of choice. Whether or not we wanted digital or a disc version. Now it’s forcing everyone to be digital. Not to mention like Trevor said we are renting a license to said game. Ubisoft with the crew is an example.

• 
  محمد مهدي (@Al_Kamil_Blog) reported 32 minutes ago

  @UbisoftSupport Hi , my ubisoft account is blocked due to repeated attempts to sign in, because i forget my password, trying what i remember, finally i change my password but the account is still blocked , i send a form in support page but after month of that is still blocked

• 
  ʍαℓeɳiα 🧁 (@cupcakeborne) reported 32 minutes ago

  @xj0nathan @TheHiddenOneAC Look I don't have any problem, Ubisoft is in a ****** position, because they kept releasing games repeating themselves with no clear passion or rushed. But you got a habbit of critizing Ubisoft whether they do good things or not. Comparing good things, mtx only brings negativity

• 
  Ivan Avenido (@Dark_Olivion) reported 33 minutes ago

  @UbisoftSupport Can someone help me? I just logged in on Ubisoft connect and activate my 2-step verification security then it logged me out then I can't login anymore the error says "You're blocked from logging in due to repeated failed attempts. Please come back later."

• 
  Betrayal (@minatorrtyui) reported 35 minutes ago

  @TheCrewGame Ubisoft, pls fix the game The new UI overhaul cause delay input in menu or racing gameplay

• 
  vi­­­l­al­ik­.­­­­­e­­­th­ (@vitality_ik) reported 36 minutes ago

  @Ubisoft I CANT LOGIN TO UBISOFT CONNECT! HELP @Ubisoft

• 
  Don'tHateMeCauseImBeatiful (@TruthEducator76) reported 37 minutes ago

  @danno_omen Ehhhh considering almost 8k of them has no issue releasing digital only games I disagree. I think larian studio would. I think fromsoft would I think capcom kinda would Ubisoft? Lmfao they happy Bethesda? They get to remaster another game and charge more for skyrim.

• 
  HeroGamer 🐦‍🔥 (@herogamer0108) reported 41 minutes ago

  @KurozzzYouTube You cant get achivements on steam no matter how many times you try.. its from their launcher issue. Same thing happened to me for Farcry primal. I can only get achivements on Ubisoft launcher not here.

• 
  Gang Green Duck (@GangGreenDuck) reported 41 minutes ago

  @flowgate65 @CultureCrave @moonlightdelia You are contradicting yourself in the same sentence. First sale gives you your right to possess and resell the disc and you can still do both of those things today. Ubisoft didn't undermine first sale because first sale has absolutely zero jurisdiction over servers. If a law doesn't govern servers a server shutdown cannot violate or undermine that law. The deception is entirely about marketing a live service product as a permanent purchase, which is strictly a consumer protection issue.

• 
  Gareth Walker (@Revision_124c41) reported 41 minutes ago

  @BackseatNukist @myfortnitetakes @TheActMan_YT Ya an edge case, doesn't support your position, especially one that ubisoft is still in on going legal litigation over (as in their getting sued). Now let's talk about every other game. How many games have server access. not many. Square Enix can't just shut a server down and you lose access to FF7 Rebirth and FF16 or any of the other Square Enix games released in the last 5 years. now I get ubisoft likes playing those kinds of underhanded games, but you're conflating a single player offline game with a game with mangled server implementation in order to be a bad company. I don't know if you've noticed, ubisoft isn't doing so great right now and its largely because they keep pulling **** like this. Additionally I worked for ubisoft, I can tell you they know what they are doing isn't legal. Sometimes a scare tactic is all you need to get consumer compliance and reduce lawsuits. their words not mine. So no License are not revocable and EULA's aren't binding under the law to that extreme of they override consumer rights. Which we're seeing with The Crew. It's part of the reason why EA backed out of the same sour deal with Simcity over a decade ago. They tried the same ****, realized they had no legal right, and the game was already proven to work offline. EA is also in similar financial straights at the moment. Your presenting strawman arguments that don't even apply to the majority of games. If 80% of playstation games on disc install and play with no issue (which data shows they can) then your entire argument just falls apart. If they ban my PS5 with an illegal firmware update to target a specific game for example, well good luck trying to surpress that. Not only will your hardware get compromised with custom firmwares at a larger scale, but nothing is stopping that same person from getting an uncontaminated PS5 that is used or been sitting on a store shelf for the last 6 months to rectify the problem. Basically what you're suggesting is unenforceable nonsense. This idea of a License goes as far back as the NES. For generations gamers haven't had to worry about sony, nintendo, sega, 3do, microsoft, atari, or any other hardware manufacturer knocking at your door to disable your game, because that physical layer is their. The government isn't going to support such an action so good luck getting past the front door. "but teh internets" is not an excuse and not justification for you to be pulling "oh buts the eUlA", no that's just a lazy argument with no actual research being done behind it. Yes Ubisoft is a **** company and deserves every bit of hardship it gets, but their legal bindings and underhanded tactics is not justification for eliminating physical media under the false pretense that "you don't actually own the thing and they can take it away at any time".

• 
  Jolan (@JolanXBL) reported 43 minutes ago

  @halenhargreevs Companies like @Ubisoft removing cosmetic items from my character because, apparantly, they required access to the server?? #trialsfusion outfits gone from my PS4 game. In a broader sense, companies who remove content (bait & switch), or make their game live-service only.

• 
  Gareth Walker (@Revision_124c41) reported 44 minutes ago

  @JermarBates4K60 You're either completely oblivious or completely tone deaf. When PC went all digital, PC games sales were pretty awful. You could say the PC games industry was dying. It was already difficult to get disc copies of games unless Warcraft, Starcraft, or Diablo was on the box. When valve did finally move in with the steam store front, we did make a stink over it. Things were said. Didn't matter to most of us, because we were on console. Xbox and Xbox 360 had discs. So did the PS2 and PS3. In fact sony was toting bluray technology as the big thing and Xbox was half heartidly supporting HD-DVD. Nintendo didn't go all digital either. You think you're making a point here and you're not. Now lets flashforward to 2026. Sony is the last bastion for physical media for "cutting edge" games. It's where you get your Final Fantasy, your GTA, your Ninja Gaiden, etc on disc. Because console had a solution that PC could never crack (excuse the pun), that made playstation the place to be. While MS was selling you broken discs that needed updates to work, sony was selling you functional products for over 80% of their games day one on disc. Now that is gone. So why Steam over PlayStation you'll stupidly ask as if the two things are the same. In the PC space there is more than just steam, you ahve multiple store fronts. Steam, GoG, Windows Store, Epic Games and that garbage EA and Ubisoft are still pushing. Price fixing can't be done on PC because there is still competition, capitalism is allowed to function. PlayStation has no such competitive space, you can't download the steam client on PS5/6 to buy your digital playstation games that work on playstation. this immediately makes your entire statement intellectually dishonest. Next in the PC space GoG and Steam have proven themselves to engaged with consumer care and rights. Steam has a fantastic refund policy that gives you a window of time to get a refund after playing it. GoG has similar practices and cares more about your business than anything else. PlayStation will apply draconian rules and say "oh you downloaded it? We're sorry. No refund". They'll apply arbitrary rules based on release windows that make no sense. Xbox is just as bad in thsi regard. Getting in touch with someone to get a refund from the console makers is a headache and a half, which I've never experienced with Steam or GoG. The important part these store fronts compete with each other to keep each other honest. You're only option on PlayStation is lose your money and find some place else to go. Speaking of anti consumer tactics. Steam and GoG have yet to delete games from my game library. Sony has done this, PT being the most notable one. I cannot download it. More than a handful of PSVita and PS3 games have disappeared from my library. Just recently Sony had 500 movies lose a licensing agreement with Canal for titles like Terminator 2 or Rambo, popular titles which weren't just removed from sale, they were removed from their accounts. No way to download again. PS3 and Vita stores are being shutdown so all that content is now going to be lost to time and humans expiring over the next 50 years. Even if we do fix these PS3's permanently, we'll have to resort to emulators and piracy for anyone curious about playing some of sony's most classic titles. Show me a steam or gog game that has had this problem. GoG is also DRM free and Steam you just have to hack the drm out if they ever go under. It's a nuanced different. No some surface level evaluation like you're making. It isn't just because "oh it's sony, so its bad because its them". no that's you being to dense and to stupid to look any further than the blog post and some tweets for your answers.

• 
  EvilBoxyBoo (@evileboxyboo) reported 48 minutes ago

  @Rob734200669471 Then that is not a valve issue is it? The crew became inaccessible because it required ubislop launcher, from whete ubisoft actually removed the game not steam.

• 
  Clocked (@Clocked0) reported 50 minutes ago

  @jari428 Steam *has* conditioned people to expect service that goes above and beyond what a simple storefront can offer, yes. It's almost like that's what the consumers *want* from a storefront for it to be truly competitive, and Epic/Amazon/Ubisoft/Bethesda refused to compete.

• 
  bill (@W_H_Trail) reported 51 minutes ago

  @Xiphos_YT I would never really support ubisoft games, supporting them supports a all digital future as they want to tie every purchase to there awful account system and dont let you play unless you sign in.

• 
  Freaky Feet Conniseur (@FreakyFootFight) reported 53 minutes ago

  @The_Chris_Dixon @2MilimeterPeter @ray_ray200108 it depends of course, EA and Ubisoft usually discount their games heavily after the first year or so, but the problem is that, if digital is the only option they have no reason to discount it digitally since they don't have to compete with the physical version being cheaper

• 
  MazTech Indies (@MazTechGaming) reported 55 minutes ago

  Probably won't be able to stream Black Flag Resynced tomorrow on the channel. I'm locked out of my account, and haven't heard a word back from @UbisoftSupport... I only logged in once with the correct password..... I've been covering this game on my MazTech Gaming YouTube channel for the last 10 months, and the day before I'm able to stream this with early access, I'm locked out of my Ubisoft account with no response or fix from Support other than "Oh, no problem, just wait 24 hours" :|