Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (23%)
• Glitches (13%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Hortolândia	Online Play	11 hours ago
Fairfield	Online Play	2 days ago
Milan	Online Play	3 days ago
Teresina	Sign in	3 days ago
Mejorada del Campo	Sign in	3 days ago
Rennes	Glitches	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kevin (@mattoo_nam755) reported 2 minutes ago

  @GhostRecon Yeah the performance and FPS drop issue has been resolved on new hardware for me, thanks Ubisoft

• 
  🦾MarcTheCyborg 🦿 (@CyborgMarc) reported 3 minutes ago

  @toa_nippon My issue with the gameplay here isn’t that you’re given i-frames during the slow motion shots, it’s that during the battle, an enemy will start to attack you from behind or the side and immediately disengage if you start attacking one of his friends. It’s 1v1 duels, meant to look like a battle, because Ubisoft didn’t take the time to develop crowd control mechanics, but also didn’t want the player to feel pressured to think about their strategy/positioning. It’s lazy design, carried by visual flair. Yakuza has similar visual flair; and heat actions are similar to the slow motion moves in AC: V at a basic level, but every game gives you moves or entire styles which are geared around fighting multiple enemies at once. The only Yakuza games where the enemies stand around doing nothing while you fight their friends are the turn-based RPG entries (for obvious reasons)

• 
  Jay Jabrolsky (@Jabrolsky) reported 3 minutes ago

  @RKRigney My friends have never had an issue recovering hacked Steam accounts. It's usually their own stupidity clicking links but they get it back in one day max. They have lost their ubisoft and microsoft Xbox accounts forever.

• 
  Ty (@tygocrazier) reported 5 minutes ago

  YO I BEEN TRYING TO GET SUPPORT TO GET MY RAINBOW SIX ACCOUNT BACK, I can login but that is not my email and I keep telling you guys!! I’m getting robot responses when I’m telling you I cannot access that email because it is not mine. I’m logging in through PlayStation. @UbisoftSupport @Ubisoft

• 
  Austin Bell (@Sh0wYaH0wda) reported 10 minutes ago

  Updating it first like especially like apps like Ubisoft or Steam or the Game Pass app or Xbox app whatever have you when there’s way more features and stuff on it then just the games or like Xbox my rewards were reset for the daily login to the PC app because of (3)

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 11 minutes ago

  @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

• 
  K1raR6 (@K1raR6) reported 12 minutes ago

  @Infamous33_3 @ncjack_ @Ubisoft I think its just a user error

• 
  Nathaniel, the best Lizzer (@Jonathanfrost22) reported 13 minutes ago

  Thanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.

• 
  NeoReplicante (@NeoReplicante) reported 13 minutes ago

  I had to admit that before @amazon stoped @LunaAmazon offering the possibility to connect your own library like the @Ubisoft one, I was pretty satisfied with the service. Now, I just don't see so much sense in cloud gaming because other competitors are bad. I hope that changes.

• 
  Jorge perez (@Jorge_305) reported 17 minutes ago

  @xmuratbolukbasi @lowkeytarn1shed @Ubisoft You shouldnt have to do anything for a product you bough is on the devs to fix their game.

• 
  Schuller Mozart ن (@SchulMozart) reported 20 minutes ago

  Service is so slow I’m being forced to use McDonald’s like Ubisoft towers, revealing the rest of the map

• 
  Slava Ryzhkov (@RyzhkovSlava) reported 23 minutes ago

  @GhostRecon @Ubisoft could you finally adress issue with game basicaly not able to Load if you trying to play on newer CPUs such as Intel 12-14 Gen and Intel Ultra 100 to 300 Series

• 
  oscar martinez (@ockmartinez) reported 26 minutes ago

  @UbisoftSupport Thanks for the free attachments, i been enjoying the game since the update , me personally have no issues on my end i read a lot of comments of others not being able to load in to game hope they receive a fix soon , im on the ubisoft app not ****** steam thats what im guessing

• 
  RazorwindVT🐺🇺🇲 【 BESTIARY 】🌹 (@RazorwindVT) reported 26 minutes ago

  WHY DO I HAVE TO USE A 3RD PARTY LAUNCHER FOR A GAME I PURCHASED ON STEAM?!? @Ubisoft I don't have the login info for your God awful buggy 3rd party platform so now what I can't play ANY of my Tom Clancy games on Steam?!?

• 
  Miguel Dagnino (@mdagnino22) reported 27 minutes ago

  @TheDivisionGame Hi, I've had a problem for a long time, and it's been happening again lately. Ubisoft Support hasn't been able to provide a solution so far. Please, I need help, since I've put a lot of hours into the game. case: 26473524

• 
  𝐉𝐀𝐋𝐈𝟐𝟎𝟎𝟔® (@jali_06) reported 28 minutes ago

  @hergeleyim @TheDivMobile @UbisoftSupport Try unlinking both Ubisoft and Twitch accounts, then relink them and log out of both. Then log back in; this might resolve the issue.

• 
  Omar (@Omar15642112) reported 28 minutes ago

  @LegacyKillaHD As long as they keep it in online i couldn't care less, the problem is, i feel this **** is hitting singleplayer too like Ubisoft does with armor and pay to fast

• 
  波名度 (@Hamed__Alrajhi) reported 28 minutes ago

  @Ubisoft When i was fighting at the port The crew abandoned the fight and didn’t even helped their captain is that acceptable? Or an update should be done here to fix this @assassinscreed

• 
  Dimi (@dimitrishadow) reported 32 minutes ago

  @GleamingFox @assassinscreed Resynced will be amazing in two or three years when modders remove the slop extras, fix the render issues, unreplace models, and steady the bugs that Ubisoft is notorious for never fixing.

• 
  Just An Animal (@JustAnAnimal47) reported 36 minutes ago

  @UbisoftSupport @ubimassive @Ubisoft Broken Rain = Broken GARBAGE

• 
  Primm_Slim (@Primm_Slim6969) reported 45 minutes ago

  @SpIinterCaI I'm there's always usually some sort of sale or discount anyway, wouldn't say that's an issue and again these prices are still on Ubisoft, they set them, that's not Sony's fault. It's the exact same situation when buying a game on steam

• 
  bishop (@puppyboybishop) reported 45 minutes ago

  @Alka_FPS so let’s break it down to “pull” an account you need some form of past or current login to the account or you need to have a rep at ubisoft pull them on average it’s about $300 per pull and rare to find a rep willing. you think that’s more likely than the name being bought??

• 
  GRAKO 𝕏🇹🇿 (@graysonapril03) reported 46 minutes ago

  @Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it

• 
  YourFavouritePixel (@YFPixel) reported 47 minutes ago

  @EdwardSwardt @TheRealZephryss the problem here is that Ubisoft finished the Juno Arc in the UPRISING Comics, which is WHY the franchise declined They have no outliner

• 
  Nick Singh (@GSingh424) reported 49 minutes ago

  @UbisoftSupport @ekko0218 To clarify: my friend bought the game on HIS Steam account. He simply launched it for the first time on my PC, where my Ubisoft account was signed in. Ubisoft then permanently associated HIS purchase with MY account. Now he can’t play the $60 game he owns without my Ubisoft login

• 
  Neoh 💿 (@neohnerdin) reported 53 minutes ago

  @BraidzMCau @Brooks_exe @DirtDisrespect That’s the thing Ubisoft games at their core SUCK!!! GTA never has had this problem.

• 
  DinoBlaze (@DinoBlaze502) reported 55 minutes ago

  @TheRealZephryss That's sort of the major issue with ac at the moment, it has for the most part two fanbases crushed together, so releasing any game is a risk and will recive backlash. Which is why I have always said Ubisoft should reboot ac, through an ac1 remake that restarts desmond's story

• 
  Visuljko (@Visuljkoo) reported 57 minutes ago

  @kindertotem98 Issues the size of the map causes: - 60%+ of the boss roster is recycled - Most dungeons and mines function and look the same - Pacing is horrible - DLC has the same issues Ubisoft design that ruins what would otherwise be a 9/10 game

• 
  Otto (@OttoXXVI) reported 57 minutes ago

  @Ubisoft @GhostRecon Yo, can we get a fix for the 20min launch times for the game. On Steam if that helps.

• 
  Non human 64 (@Deathskiller666) reported 59 minutes ago

  @Ubisoft @Rainbow6Dev yall need to fix your ******* game i am sick and tired of all of these god dam cheaters and lag switchers on PC like please ******* get your heads out of your asses and fix this **** 20+ seasons in and people are still cheating and nothing happens to them