Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (61%)
• Online Play (21%)
• Glitches (14%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Haguenau	Sign in	6 minutes ago
Val-d'Or	Sign in	1 day ago
Pointe-à-Pitre	Sign in	1 day ago
Les Abymes	Sign in	1 day ago
Rio de Janeiro	Glitches	1 day ago
Bompas	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jessica (@itsTHR1LL) reported 3 minutes ago

  TONIGHTS UBISOFT OPTIMIZATION RANKED STATS: 5 RANDOM 100+ FPS FRAME DROPS 🔥 1 RANDOM CRASH 🥶 2 TIMES WHERE FRAMES DIDNT BOUNCE BACK TO OVER 120 AFTER A DROP 📈

• 
  AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reported 4 minutes ago

  Hey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.

• 
  Neoh 💿 (@neohnerdin) reported 5 minutes ago

  @BraidzMCau @Brooks_exe @DirtDisrespect Then maybe Ubisoft should stop releasing AC games every year. That’s their problem not rockstars. Give the devs time to cook.

• 
  brwsk (@Miyota9015) reported 8 minutes ago

  @UbisoftSupport @Rainbow6Game I am actively trying to hand you $100 and your store won't take it. Three days, seven replies, zero progress. Here's the actual timeline: Aug 16: Opened a ticket about the 7200 R6C Premier Pack in #R6Siege (buying it for the Rengoku event). Clicking the tile opens the Ubisoft side panel, it flashes, then Steam dumps me on the store homepage. Checkout never loads. Sent 3 screenshots with the first message. Region: Iraq. Reply 1: Link to the "issues after you attempt a payment" help article. Followed it. No change. Also pointed out I'm not reaching payment at all, so a payment-failure article doesn't apply. Reply 2: Wait a full 24 hours, might be a blocked payment method. Waited. Tried again. Same behaviour. Told them again that every OTHER currency pack checks out perfectly fine — it's only this one SKU. Reply 3: Send a video with your username visible. The clip is 71MB. The ticket attachment limit is 10MB. Me: Shared a Proton Drive link. Declined: can't open external links for security reasons, zip it instead. Zipping video doesn't compress meaningfully. Asked if I could email it, or post it here on X for you to view. Reply 4: "It would be best to attach the video file in .mp4 format" + the same upload instructions again. Me: Explained a third time that the file physically does not fit. Reply 5: The same message pasted back, near word for word, with the same upload steps. I'm wondering at this point whether I'm talking to a real human or an AI. So: the tile is still displayed in-game, every other pack purchases normally, and this one SKU silently bounces to the Steam homepage. That reads like an expired/delisted product still rendering on the front end, something you can confirm in about thirty seconds on your side without any video from me. Can a human please just check whether this SKU is live for my region? Ubisoft account: blue_chidori Case: 26536116

• 
  Assassin's Creed Unlimited (@ACUnlimited378) reported 8 minutes ago

  The bottom line is - Ubisoft makes those games, I play those games, and I enjoy them for what they are. If all AC franchise was the exact copy - paste of the early games, people would say it was boring and they needed to change it up a bit. That said, do I want the actual assassins and templars to be the centre point of future games? - Definitely. Do I want the MD to come back the way it was in Desmond's era? - Certainly. Ubisoft did such a great job with Mirage and all fans agree on that. But what they also agreed on was the fact that the game was too short. And it highlights the problem that now the fans expect longer games, or rather, games that they can spend longer time on. And how do you all suggest it's gonna happen if we just revert back to basic linear gameplay?

• 
  Bloxycolah (@Bloxr6) reported 9 minutes ago

  @ubisoft make it so siege doesn't crash more than a drunk driver on new year's eve ffs

• 
  GwynnieThePoo (@GwynnieTheP00) reported 13 minutes ago

  Ubisoft+ is the absolute worst. Gets weird logins (hacked) regularly even after having 2 factor login and will tell you your password is wrong when it’s not. Forcing players to have that trash is egregious. Deleting account (2nd time I’ve deleted in last 5 yesrs). Never again.

• 
  appealtoheaven (@NHstopguy) reported 16 minutes ago

  @OfficialNyps the pixel peek problem would be solved almost entirely if Ubisoft had the ***** to make bullets come out of the barrel instead of the optic

• 
  Just An Animal (@JustAnAnimal47) reported 17 minutes ago

  @UbisoftSupport @ubimassive @Ubisoft Broken Rain = Broken GARBAGE

• 
  louis (@AgentLouisianaF) reported 19 minutes ago

  only Ubisoft would be cartoonishly evil to demand every single old game of theirs have a MANDATORY login EVERY LAUNCH AND PUT IT ON THE SHITTIEST SERVER EVER SO EVERY TIME YOU TRY TO PLAY FAR CRY 3 IT TELLS YOU THE UBISOFT SERVICE FOR ******* LETTING YOU PLAY IS UNAVAILABLE

• 
  𝐉𝐀𝐋𝐈𝟐𝟎𝟎𝟔® (@jali_06) reported 21 minutes ago

  @hergeleyim @TheDivMobile @UbisoftSupport Try unlinking both Ubisoft and Twitch accounts, then relink them and log out of both. Then log back in; this might resolve the issue.

• 
  BluePhoenix (@benoski73) reported 23 minutes ago

  @NotOrionLMAO Totally agreed. 2000's era Ubisoft would've been okay for me. Not the company that puts live service slop out today.

• 
  Timo (@TimoTweetss) reported 24 minutes ago

  assassin’s creed was once (up till 2018) a serious historical franchise about the war between assassin’s and Templars with sci-fi elements… starting with odyssey, Ubisoft thought adding literally whatever ******** and justifying it as an animus glitch or dream sequence would be okay, and it isn’t. **** sales numbers, im talking from the pov of the franchise in terms of authenticity and integrity, its lost that serious tone that made it special to begin with…

• 
  Cipher Of Being (@AlteredEndeavor) reported 26 minutes ago

  @MLGecko627 I don't think Sony first party games are the only ones that get attacked for this at all. Ubisoft has been getting hammered over its open world formula for years. Call of Duty gets criticized for being repetitive constantly. Sports games get criticized for yearly iterations, and I've even seen the exact criticism you're making here about seemingly everything becoming a Soulslike. I think what we see probably has a lot to do with the circles we're in and what the algorithms keep feeding us. I also don't think cinematic narrative driven action adventure games are inherently the problem. I enjoy plenty of them myself. My criticism is more about how much of Sony's major first party output has started to share a similar design philosophy, presentation, and structure. You can absolutely prefer that style of game, and I understand why someone would choose PlayStation specifically because Sony still invests heavily in it. Where I disagree is the idea that criticizing repetition means wanting these games to disappear or become Soulslikes. There's a huge amount of room for experimentation within cinematic action adventure games themselves. Different approaches to level design, storytelling, player agency, progression, combat, exploration, structure, and presentation could still produce the kind of narrative driven experiences you're talking about without abandoning the genre. I think this also connects to the larger problem with gaming discourse. Algorithms can make whatever criticism you're surrounded by feel universal. If you're heavily invested in PlayStation, you're probably going to see a disproportionate amount of PlayStation discourse. Someone heavily invested in Ubisoft, Xbox, Call of Duty, or Souls games is probably seeing an entirely different version of the supposedly "universal" gaming conversation. So I don't want Sony to stop making these games. I'd just like to see them take more chances within that space rather than feeling like the alternative has to be either the familiar Sony formula or turning everything into a Soulslike.

• 
  Nick Singh (@GSingh424) reported 30 minutes ago

  @UbisoftSupport @ekko0218 To clarify: my friend bought the game on HIS Steam account. He simply launched it for the first time on my PC, where my Ubisoft account was signed in. Ubisoft then permanently associated HIS purchase with MY account. Now he can’t play the $60 game he owns without my Ubisoft login

• 
  Munke (@VirtualMunke) reported 33 minutes ago

  @TheRAFITI69 That's not on Ubisoft though. I'd rather they take their time and get it right instead of releasing a half assed attempt only to fix it a couple weeks later. Theyre actually taking the time to quality control their shi again and im all for it

• 
  cory barlog fan² (@squarednation_) reported 36 minutes ago

  Praying for Ubisoft to fix AC3 remaster

• 
  Fury (@FilthandFury411) reported 38 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  Chaos_1x (@chaos_1x) reported 39 minutes ago

  @BnderSad People have said the hate was overblown. That it was making big issues of small things, or it wasnt made for those who dont like it. But shouldn't a creator naturally want to avoid making any issues? Not just ubisoft, but so many keep pretending outcry isnt worth listening to

• 
  DisabledBrandon (@DisabledBrandon) reported 39 minutes ago

  @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

• 
  iampowlly (@iampowlly) reported 40 minutes ago

  Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Sof c, ❀ (@sophia26_d) reported 45 minutes ago

  @Ubisoft not touching that incursion until they fix the bullet sponge scaling on heroic

• 
  iampowlly (@iampowlly) reported 45 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  XANDER ||| VGen Artist+ 🧸👑🐔🌼🌱 (@XANDERcanDRAW) reported 46 minutes ago

  @Ubisoft so you're telling me, you'll locking my account because of multiple login attempts? I just booted up the stupid launcher today! and now all of my games on steam are worthless pile of junk? note: it's auto login by the way.

• 
  🇬🇷🏛️η απόγονος του προστάτη🏹🏺 (@alexxozydu) reported 47 minutes ago

  @pqapka i dont know i havent really played any ubisoft games yet so i cant really tell you. but my friends who have played it have told me that the gameplay and plot writing have become more sloppy recently, so it’s more of a writer’s issue

• 
  Bitswift.Tech |🇨🇦 🦉 (@bitswift_tech) reported 53 minutes ago

  Looks like a couple of big service providers are offline / down at the moment. Namecheap, Claude, UbiSoft, to name a few.

• 
  FinalBoss.io (@FinalBoss_io) reported 56 minutes ago

  You bought The Crew. Ubisoft kept the kill switch. That’s the whole live-service trust problem in two lines. Publishers spent years training players to accept "ownership" that expires the moment servers stop making business sense. Then they act surprised when people stop believing the next promise. Stop Killing Games matters because preservation isn’t just nostalgia. It’s a line in the sand on whether selling a game means anything after the quarter closes. If a company can take your purchase, flip the OFF switch, and call that normal, you do not own a game. You own temporary access with better box art. "Just trust live service" aged exactly how everyone with a memory said it would.

• 
  Mostly Positive Reviews (@mpr_reviews) reported 56 minutes ago

  @HaanSoloD1 @AthienoR6 This has nothing to do with degradation issues. It started happening to all Ubisoft games after a windows update / microcode update. Avatar wouldnt even open, sane with SW Outlaws. Those got fixed, but the older games take forever to load in. Disabling e-cores and HT also fixes it. It's a Ubisoft launcher bug, not an Intel issue.

• 
  DrPlat23 (@DrPlat23) reported 57 minutes ago

  @voidyhead @WWCOG_Podcast My thoughts exactly. Even if the game was perfect the fact that it's online only completely kills it for me because Ubisoft is well known for how they will strip away their servers and even if it isn't Ubisoft then you have to take in account your service provider and console

• 
  Savage_Life6 (@Savage_Life6TTV) reported 57 minutes ago

  @Anihilus2 @nuhre_ I don’t **** with Ubisoft after disrespecting the Japanese culture like they did so I get that but come on pricing problems just for gta 6 when all these company’s have been doing it forever that’s insane to me lmao