Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Meyenheim	Glitches	15 hours ago
New York City	Sign in	4 days ago
Guénange	Online Play	6 days ago
Chennai	Sign in	8 days ago
Craponne	Matchmaking	9 days ago
Berlin	Sign in	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DemCroatoan (@DemCroatoan) reported 2 minutes ago

  @Ubisoft @assassinscreed To fix: 1. NPC's are too stupid in combat. Too easy. Even in hard mode. Play Batman Arkham knight and see how the NPC's attack you 2 or 3 at a time, or they attack you when you are attacking 1 other NPC. They dont wait for you to be done

• 
  Jaiden Franqui (@JaidenStation) reported 6 minutes ago

  @lastchalice As far as AAA games go, this problem is pretty detrimental to the overall morale of the industry itself as AAs and Indies don’t have this problem nearly as much considering that they are focused on making entertainment instead of profits. Black Flag Resynced, which looks pretty, suffers from the layoff issue since it’s coming from the notorious Ubisoft, and then compare it to an indie game like Hades II from Supergiant Games, and you can’t tell me that the difference is night and day in terms of making profits and passionate developers. This has to stop, but these companies are businesses themselves.

• 
  Christof (@EmileTintin) reported 9 minutes ago

  @mmucharzewski It is! They will face a lot of problem like Ubisoft did

• 
  Pathoshot (@Pathoshot) reported 9 minutes ago

  @assassinscreed Just would like to let you know that the Ubisoft Store is unavailable currently. Fix when?

• 
  The Hater (@GTA6Junky) reported 9 minutes ago

  @Thats_Just_in Says the guy who is a Ubisoft partner one of the leaders in subscription service models, and not owning games. Not hating though gotta get that engagement for that engagement check.

• 
  RKOtheTruth (@RKOtheTruth) reported 9 minutes ago

  @TakunHiwatari The Problem is the DRM. GOG is the only Digital Store that is DRM-Free this means users are allowed to download, copy, back up, and play their files on any compatible device without requiring internet activation or restrictive accounts. Sony, Xbox, Steam, Epic Games, Ubisoft etc can terminate games for any reasons, mainly due to limited licensing like what happened to purchased digital movies. Maybe if Sony allowed for some games if not all games to be DRM-Free by giving direct to download that is downloaded from the independent game launcher instead of just PSN Store than their would be less complaints.

• 
  Aeterponis (@aeterponis) reported 10 minutes ago

  @fatboldprince nah bro just read the post i never said "Let's make every game 100 hours long" I said this is why ubisoft like companies make dumb *** games and the main point is Reviewer says "GREAT GAME" Issue is not about the refund window my issue all about this dude who enjoyed the game, finished, even add positive review than refund that's just funny.

• 
  chris (@whiteboywork) reported 10 minutes ago

  @Rainbow6Game hey guys I found an odd drone glitch on Kaffe first floor near bar ... it's just stop you drone an invisible box on the ground ... my ubisoft is uphiggh ... do yall need a video of it let me know

• 
  The Chaos Lounge (@chaosprimeZ) reported 10 minutes ago

  This person is talking about GDPR. GDPR forces companies to destroy data after there is no use for it. If there is a purchase on the account, GDPR allows that account to remain active. Ubisoft issue is precedent to this when they announced account closures for accounts with nothing on them. As such, GDPR wouldn't apply here. Finally, this was in effect before GDPR even came I to effect. The more you know

• 
  Punk.Karl (@PunkKarlton) reported 14 minutes ago

  @Wiill_fletch @KudosOnYT The cost of the game is £49.99 on both steam and uplay? I can also understand people having an issue, the game objectively would of been a fair bit cheaper than a full game due to lack of full early development, storyboarding etc. Just my 2 cents, doesn’t sway me either way

• 
  Juett (@MrJuett) reported 14 minutes ago

  @BeAsTololo @Ubisoft Thanks @Ubisoft for ddos unlegit players. Finally there is some action against these ******* idiots Ps: Nikon du bist komplett Kacke

• 
  Skineater2009 (@skineater2009) reported 16 minutes ago

  @TheIshikawaRin my biggest issue with it and the rayman legends remake is that ubisoft is playing the safest game they could by remaking the most popular games in that franchise and getting easy money

• 
  Edgard (@edgrdfw) reported 17 minutes ago

  @farzam_plays ubisoft has always been one of the goat when it comes to the tech and visuals in their games, the problem is always the same, their new games is just not inspired enough

• 
  クランベリー (@CranberryFo) reported 17 minutes ago

  @Ubisoft Hello Ubisoft. I found a couple bugs I want to let you know of. -Han Solo CPU uses ability to try and buy cards when at negative money. Repeatedly tried for a minute or two before giving up. -Online When players disconnect, game often hangs for several minutes.

• 
  Jeremy G. (@XeoMafia) reported 18 minutes ago

  @MazeAteThat @DOC_DARK1985 I believe this is a publisher issue. Ubisoft & Capcom are very hit or miss with their Xbox PC releases because I think Xbox is pushing them to support Play Anywhere at launch & obviously publishers don't want that.

• 
  Lukita (@Olukiitas) reported 21 minutes ago

  @Ubisoft Fix the language on Steam

• 
  lknm merhaba (@ASDFGQW12123) reported 23 minutes ago

  @Colteastwood Ubisoft classics is worthless to me lol. Their games go on sale for so cheap that it just makes sense to buy the ones you want instead of paying for them in a service

• 
  Jason Manu (@JasonManu75) reported 26 minutes ago

  @Amiga_Square You are confidently incorrect. Physical copies of The Crew were remotely disabled by Ubisoft. Even though The Crew has a single player offline campaign, you can no longer play a game you purchased on physical disc. Digital vs physical is not the issue. The real issue is rent vs ownership. Asmongold is right. You are wrong.

• 
  Karlie Chirk (@wearekarliechir) reported 27 minutes ago

  @TheHiddenOneAC @justabreadtoast By far the biggest issue with Ubisoft combat I’ve had for like years now has been the lack of animations for combat. It’s always recycled animations, like 4-5 animations for every ******* thing it’s ridiculous

• 
  𝕡𝕨𝕟𝕚𝕖 (@0xpwnie) reported 31 minutes ago

  I probably shouldn't even be saying anything right now but this Peter Stokes situation is actually worth talking about because there's a lot most people missed Stokes is a 19 year old dual US-Estonian citizen, one of the alleged members of Scattered Spider, the group behind over 100 corporate intrusions and more than $100 million in ransom payments. He was arrested at Helsinki Airport in April trying to board a flight to Japan, had two hard drives on him, got extradited to Chicago, appeared in federal court June 30th and was denied bail. The arrest warrant was only issued in December 2025 so the case is still very fresh. What most people glossed over is that Microsoft had already identified him by name in October 2024 and filed a criminal referral with the FBI while he was still 17. They let him keep going, kept building the case, and waited until he turned 18 before the warrant dropped. The FBI didn't catch him through the network. Every network layer he used was clean, VPNs, tunneling tools through ngrok, rotating IPs across Estonia, New York and Thailand. What gave him away was a Windows identifier called a GDID, Global Device Identifier, that most people have never heard of and likely never will unless something like this surfaces. The GDID is a unique string generated during your initial Windows installation that doesn't rotate with your IP, doesn't change when you connect through a VPN, and doesn't care that you're tunneling through ngrok or bouncing across three countries. It stays attached to that specific Windows install and Microsoft uses it for telemetry, crash reports, license verification and feature usage tracking, which is also why swapping your CPU sometimes breaks your Windows activation. The FBI affidavit showed that Microsoft records placed GDID g6755467234350028 on ngrok's signup page at exactly 19:21 UTC on May 12 2025, the exact minute the ngrok account used in the jewelry retailer breach was created. That same GDID later showed up browsing the victim company's website through the same proxy. From there investigators cross-referenced the GDID's IP history against Stokes' personal accounts, Apple, Snapchat, Facebook, even a Ubisoft game login, finding the same IPs and timestamps geolocated to Tallinn, New York and Thailand, all matching his State Department travel records and the luxury hotel photos he was posting on his own Snapchat. And while all of this was happening he was documenting the entire lifestyle publicly, Paris, Dubai, Spain, Italy, Thailand, New York, a diamond chain that said Hack the Planet. His own social media handed investigators the locations and the timeline while the GDID connected the device underneath all of it. The part that deserves more attention is that there is no public Microsoft policy on when GDID data gets shared with law enforcement, no known opt-out mechanism, and no transparency report covering GDID disclosures specifically. Microsoft had already quietly filed a criminal referral using this data before any of this became public. The piracy group Massgrave confirmed that the moment Windows installs it connects, sends hardware information, and receives that identifier back, and that it's essentially impossible to prevent Windows from getting a GDID without breaking activation and UWP apps entirely. Stokes cycled through every network-level anonymity tool available and the endpoint never moved. Windows was reporting it the entire time and most people running Windows right now had no idea that was even possible

• 
  santhu.arelli (@santhu_arelli) reported 33 minutes ago

  @Ubisoft another subscription service trying to get me to spend more, pass lol

• 
  Oath | Freshh 🔜CoD Champs 🔜Halo Fest (@Freshh) reported 35 minutes ago

  Sorry everyone, I guess @UbisoftSupport @Ubisoft @assassinscreed is having issues with streaming from Xbox. I don't know when they will fix this ****. But hopefully soon

• 
  超高速情報道路 (@tobasiteuberman) reported 35 minutes ago

  @K__Med They can still be controlled without EVER needing a keyboard and mouse, Windows and PC games still **** the bed with this You don't need to login with EA/Ubisoft/Rockstar launchers, that's a huge win in consoles that I hate on PC Most importantly, any game you buy will run ok

• 
  Robert (he/him) (@robertjosephval) reported 35 minutes ago

  You can see an example of this glitch at 3:46 time stamp. A double assassination happens, but he only assassinates one guy. The other one just keels over by himself. @Ubisoft @UbisoftSupport @assassinscreed

• 
  Angel With The Scabbed Wings (@TaigasRevenge) reported 37 minutes ago

  @IGN What really surprises me is that Ubisoft had enough money to pay off IGN for a 9 on its latest review when that company has been burning money and having issues retaining players in its dying games.

• 
  ivan 🧖🏻‍♂️ (@Ivanman_18) reported 53 minutes ago

  @UbisoftSupport @UbisoftSupport I just purchased Ubisoft premium but when I go to download the game I get an error message saying invalid cd key. I’m not understanding why that it the payment went through and the subscription shows under my account. This is not just for black flag. Help please

• 
  Midnight Kei 🖤⛈️ (@ItsMidnightKei) reported 54 minutes ago

  Saying I “can’t respond without AI” is funny because those were my words. Also, your long reply looked polished too compared to the original post. Maybe you used AI, maybe you didn’t. I am not pretending I can prove that from a screenshot. But long posts get cleaned up, edited, proofread, or polished all the time. Throwing in buzzwords does not magically make something more “human,” and cleaning up grammar does not magically make my words fake. Using a tool to make a messy thought readable is not the same as having no thought at all. You use tools. I use tools. VTubers use tools. PNGs, Live2D, tracking, overlays, TTS, filters, templates, commissions, and AI are all tools. Your tools do not become pure just because you personally approve of them. AI/ML is already in the creator space anyway. VTube Studio uses OpenSeeFace for webcam tracking, Twitch uses machine learning/NLP for AutoMod, YouTube uses automated detection for policy enforcement, and X says public data and Grok interactions can be used to train/fine-tune generative AI models. So if your stance is “AI bad in any form,” practice what you preach. Get off X. Stop streaming on platforms using ML moderation. Stop using data-center-backed services while acting like small creators personally destroyed the environment. And the water stat keeps getting used like a buzzword. That paper is talking about global AI water projections, not proof that one small creator will drain the planet. Environmental impact is real. Using scary numbers to dunk on small creators is lazy. Data centers are not new, and they are not only an AI thing. Streaming, social media, gaming, cloud services, and basically everything online uses infrastructure too. AI is already in entertainment and games. Neuro-sama exists, but you’ll conveniently leave her out because somehow she does not count. But AI is AI. VTubers use TTS. Ubisoft made Ghostwriter for NPC barks. Unity advertises AI tools for game-dev workflows and assets. So no, using AI does not magically make someone fake. VTubing is not one private club with one approved entry fee. Some people stream. Some make music. Some make videos. Some make bots. Some build across multiple platforms. Numbers are not everything, but clearly someone wants what I make, since I seem to have more on a single platform than you do across the four linked ones you put out. You do not have to like AI. You do not have to support me. But stop pretending your tools are pure while mine make me fake. That is not activism. That is selective gatekeeping with buzzwords. And I’ll thank you again for posting on X and feeding Grok your posts while acting morally above people who use AI. Go ahead and block me. I have been around long enough to remember when every new issue was framed like the end of the world with no possible improvement. Plastic pollution is still a real problem, but people pushed for change, better practices, alternatives, and regulation. Data centers have the same chance to improve their environmental footprint, and many already are working on that. So while you are here on an AI-integrated platform, using data-center-backed services, and benefiting from creator tools, maybe stop acting like small creators using AI are the final boss of environmental destruction. Practice what you preach, or admit this was never about morals but to jump on a trend for views.

• 
  TJ (@ttaz92) reported 54 minutes ago

  @Colteastwood Ubisoft classics is worthless to me lol. Their games go on sale for so cheap that it just makes sense to buy the ones you want instead of paying for them in a service

• 
  Allanon99 (@AllanonD99) reported 57 minutes ago

  @Pirat_Nation Not surprising. But if I were Ubisoft I would have waited to see how well the remake did and, if well, I would have started development on a direct sequel (not a live service Frankenstein's monster like Skull & Bones).

• 
  AMIR FAIQ AMIN (@RunninFatboy) reported 59 minutes ago

  we so tired of @Ubisoft bullshits years after years same retarded problems