Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (54%)
• Online Play (23%)
• Glitches (17%)
• Matchmaking (3%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Noisy-le-Grand	Online Play	2 hours ago
Toronto	Sign in	9 hours ago
Madrid	Online Play	1 day ago
Barranqueras	Glitches	1 day ago
Acapulco de Juárez	Glitches	2 days ago
Kowloon	Online Play	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  white_rabbit_732 🐇 🇨🇦 (@WHITE_RABBIT732) reported 1 minute ago

  @TheDivisionGame Man I know how my deaf grandmother really feels now day to day. How does a game that almost 3000 days old have these issues?. The laziness is beyond comprehension. Get to work and fix the problem already. Absolutely no excuse for this behaviour fu Ubisoft.

• 
  Lol Lolsson (@Lol_Lolsson03) reported 2 minutes ago

  @DeggerDevi36465 Ubisoft games almost always LOOK good. The problem is they don’t play good.

• 
  الباز (@ALBAZ64) reported 4 minutes ago

  @Steam I can't create a Ubisoft Connect account — every attempt fails with "An error occurred while trying to send your request" — so I can't play the Ubisoft games I bought on Steam. Ubisoft has ignored my DM and public post since July 11. Am I eligible for refunds?

• 
  Hush (@shushwave) reported 6 minutes ago

  as a long time AC player it's crazy seeing Ubisoft actually fix design issues

• 
  Adam Dymitruk (@adymitruk) reported 13 minutes ago

  @GloriousEggroll @ForHonorGame @Ubisoft Playing CoD MW2 multiplayer on my stream machine and have no problems with quality of the implementation or cheaters. And in the age of AI sounds like lazy *** issues or active anti-Linux attitude instead of a skills issue.

• 
  Michael Miller (@OMiller738206) reported 15 minutes ago

  @TheDivisionGame I had 700 dark zone resources and now I 70?? W.T.F. Ubisoft? Lot of my gear gone overnight! You talk about "buying" when you should be fixing several major problems, like audio, servers going down etc!! You have had as you said 10 years to make this right so do it already!

• 
  cait (@8ptCross1099) reported 17 minutes ago

  Nothing like trying to do a Manhunt and going down because the game has to load. @Ubisoft PLEASE, FIX DIVISION 2. JFC this is getting old. #thedivision2

• 
  coubdolf (@coubdolf) reported 17 minutes ago

  @SaltyreArt I read somewhere that the deal with Ubisoft was actually struck back in 2017 because of the Snowdrop engine, but it’s practically useless... the game isn't properly optimized, and it’s completely unclear when Ubisoft will ever fix that.

• 
  Sam (@SammyDish) reported 18 minutes ago

  @Verx_R6 @Ubisoft @UbisoftSupport Reaching out to their support is pointless cos you'll get an automated response,l had similar issue and after submitting several complaints i got no helpful response,l eventually got aid from a support specialist known as FREDTECH01 on TELEGRAM

• 
  JollyBalls (@SrJ20202) reported 19 minutes ago

  @Ubisoft @gamescom Your customer service and Ubisoft+ subscription service sucks so much *** it’s actually incredible

• 
  Nat Nivram (@NatNivram) reported 21 minutes ago

  @PlayStationAsia Just tried to seek help with a PS Store purchase but was told to get help from Ubisoft even though all the transactions were through the PS Store. Just terrible issue ownership and servicing, even when I’m actively trying to give you money. Do better, Sony.

• 
  Lee Helck (@LeeHelck) reported 21 minutes ago

  @Ricco_Wrld my issue isn't with the game, it's with the studio. they are one of the worst, second only to EA and Ubisoft. but go ahead, enjoy the game, i'm sure it will be fun. it doesn't effect me in the slightest.

• 
  junio (@ju_nioo) reported 24 minutes ago

  @vidsthatgohard The Ubisoft Connect error got me I'm playing the entire AC franchise and since I has bugs in Ubi Connect. I'm forced to change my password every week because they say my account was probably hacked

• 
  banteng 🐂 (@djinnsarap) reported 26 minutes ago

  @ohlookitsrafa Eh ig because ea is more of a publisher these days there's still a chance it could still be a microtransaction-free or non live service games, like split split fiction or the recent star wars games Same thing with ubisoft

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 27 minutes ago

  @Aserback @TitaniumRolo @AussieOtterR6 The issue is, if you've played the game, you have agreed to the TOS and EULA. By doing that you've given Ubisoft the power to revoke a license for any in game item as it is not "owned" by the user. Legally you don't own the skin so they don't have to refund you.

• 
  dfDynamo (@Eren_Hell) reported 29 minutes ago

  Ubisoft needs to fix their useless desktop Launcher app with broken auth sessions.

• 
  Ashe💖 (@Rebel_Ashe) reported 30 minutes ago

  @tylertrautman i never got to play thru the whole game because i got a bug that made the game crash as soon as it would load in, tried every fix ubisoft support gave me and it never worked so i just refunded it. Maybe in the future ill come back to give it a shot if its been updated a lot

• 
  🇩🇪Mia San Mia🇩🇪 (@DaToby98) reported 32 minutes ago

  @elgat1to @guywhoiswoke Saying "Theres nothing to do" in a Singeplayer game after finishing it is a completely stupid take. Part of that mindset is why we get so many filler open worlds a la ubisoft or Live Service slop with "infinite" content

• 
  NekoGwyndolin (@NekoGwyndolin) reported 32 minutes ago

  @Bayun_The_Cat @HighDrownedGodX @transcalamitas Dear lord dude, you're acting like FromSoft is about to fall off and become Ubisoft. They added some content to the new version of the game, but they didn't want to make that content exclusive to one console. They are selling it for $5 and it's a one time thing, there is no issue

• 
  Devils Advocate (@M3ta_Save) reported 43 minutes ago

  @ReasonsTax @roro__c You can then make the same arguement when it comes to all the live service or onlne games on the store. But who did we blame when the crew was shut down sony or ubisoft? Ubisoft because it was their IP not sony because they sold it on their store, not xbox because they sold it on their store, or steam, ect. Why? Because ultimately it isn't down to sony what and IP owner does with their product once a contact ends. It only falls on sony when it's their own IP, cause that they are in full control over.

• 
  Koke (@kokesher3) reported 46 minutes ago

  @Grummz Ubisoft needs to be bought out or crash and burn, this needs to stop. Gamers deserve better.

• 
  Pepas (@doggodance) reported 46 minutes ago

  @_DavidGreenz_ @hamsoft05 @Ubisoft They think Breakpoint is a live service game like Division, lol, lmao even.

• 
  The Gamer Dad (@TheGamerDad_GG) reported 47 minutes ago

  @Shpeshal_Nick BUT!!!! They do say licenses can change due to licensing issues in the future etc etc So, you would need the disc to play said game if a licensing changes. Example, Ubisoft puts their library available, but then decide to no longer support it in the future.

• 
  Jay (@M15T4J4Y) reported 48 minutes ago

  @WeezSays @LonoSG You said you’re not arguing ownership. Good. Then stop pretending the ownership point was the hole. You asked for actual cases, not slogans. The Crew: Ubisoft shut the servers, then revoked licenses. “You no longer have access to this game.” People who paid could not even keep the client. Darkspore: always-online single-player. Servers died, purchased copies stopped launching. Anthem, Concord, Babylon’s Fall: paid games that became unplayable when the company flipped the switch. Steam’s own offline FAQ: games that use an external launcher will not work in offline mode. That is Valve, not “sky is falling.” EA App and Rockstar Launcher have years of launch/offline tickets to match it. A banned or locked account does not leave you a folder of “owned” games. It leaves you a login you can’t use. Delisting usually keeps a Steam license. I already granted that. The rest of this is not “potential.” It is how licensed access already failed. If your bar is “show me that every Steam single-player title vanished tomorrow,” that is not a rebuttal. That is moving the goal so no documented failure counts.

• 
  Big man Tyrone (it's ironic) (@JamesTDear) reported 50 minutes ago

  @riellycooperr @NoiBoobSweat You don't really need to give them schedules. Though to be fair Ubisoft never had a issue

• 
  Jon (@Jon_Coogan) reported 51 minutes ago

  @EaAuditor @Rainbow6Game @Ubisoft fix the controller settings back to how they were

• 
  Amaze (@Amaze2174) reported 53 minutes ago

  @khaliltooshort It the game runs smoothly so what? Ubisoft charged $160 for a broken upscaled mess with Star Wars Outlaws. GTA6 runs at a native 1440p with no upscaling and seems to have a steady frame rate, I’m not seeing any issue

• 
  #1Republican (@CaliKev83) reported 54 minutes ago

  @TheDivisionGame @Ubisoft fix the game please. New update has broken the game and made it terrible to play. No sound. I will return when you release a fix. Missing blueprints and broken projects. I was looking forward to the update till I played it.

• 
  luna256 (@aecFanart18) reported 55 minutes ago

  @specops1130 @TKDesignzs This is the problem with you all, trying to act like Ubisoft is nowhere near Rockstar lmao, and I say this as an big Assassin's Creed fan

• 
  kitsune forever. (@Flavio_ArthurRN) reported 59 minutes ago

  @wntubmyneighbor @IdleSloth84_ Ots a ubisoft problem Ubisoft and Sega are not working for now