Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (61%)
• Online Play (21%)
• Glitches (14%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Haguenau	Sign in	7 hours ago
Val-d'Or	Sign in	1 day ago
Pointe-à-Pitre	Sign in	1 day ago
Les Abymes	Sign in	1 day ago
Rio de Janeiro	Glitches	1 day ago
Bompas	Sign in	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Raven (@RavenMentore) reported 55 seconds ago

  Calling long-time Assassin’s Creed fans “gatekeepers” because they want Assassin’s Creed to retain the identity that made them fans in the first place completely misses the point. A franchise evolving is not the same thing as a franchise being able to become *anything* simply because the Assassin’s Creed logo is on the box. Fans asking for social stealth, parkour, grounded historical storytelling, Assassins vs Templars, meaningful modern-day lore and the design philosophy that defined the classic games aren't trying to stop other people having fun. They're asking Ubisoft not to abandon the qualities that made Assassin’s Creed distinctive. And dismissing criticism as a “hate crusade” or “Twitter engagement farming” isn't an argument. People are allowed to dislike the direction of a franchise they have supported for years. There is also an obvious difference between mythology existing within Assassin’s Creed lore through the Isu and turning mythology into an excuse for increasingly fantastical RPG content. The older games managed science fiction, historical fiction and mystery without forgetting what kind of series they were. Want the RPG games? Fine. Enjoy them. Want mythology? Fine. But stop pretending that people asking **Assassin’s Creed to actually feel like Assassin’s Creed** are somehow the problem. Criticism isn't gatekeeping.

• 
  Certified Mariners Fan (@colin_bader) reported 1 minute ago

  @SIra_92 Classic Ubisoft overcorrection to a non-existent problem because people thought the first game was “too serious and broody”, but at least this one had a coherent message and themes unlike the disaster Legion was

• 
  Dudu (@Dudufd3467) reported 7 minutes ago

  @dance__base I completely agree with you, Ubisoft killed Just Dance with the way they migrated the game, forcing Xbox One and PlayStation 4 owners to buy a new console, They removed a wonderful online resource to replace it with one that doesn't even work properly and has lag.

• 
  Dr. Cheems Manhattan (@sv_drcheemz) reported 8 minutes ago

  @RKRigney I never had my account hacked, but I had lost my phone multiple times with steamguard activated. I send them a ticket with the issue, they ask for some questions to confirm it is me and done. Big contrast to my EA and Ubisoft acounts that are still stolen 15 years ago.

• 
  Kira, Bottom Butch Spiegel and Resident of the Jar (@KiraKiraExplode) reported 8 minutes ago

  There is a way to fix it, pretty easy actually but be warned. I wish @Ubisoft would fix that but they don't want to it seems.

• 
  mortis (@harutamoder) reported 10 minutes ago

  look I'm happy for this person but i can't get refunds for all my ubisoft games cause I can't login to my third party account

• 
  Rawa (@rawafps) reported 13 minutes ago

  @Nindsza @Ubisoft @Ambi_R6 fix what u broke lil bro

• 
  Tayker (@Midnight_503) reported 15 minutes ago

  @astewart42 @Pirat_Nation 99% of ubisoft games. Soulslikers like me don’t have that problem

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 15 minutes ago

  @Ubisoft @UbisoftSupport Your games are too full of cheaters you do nothing about to even be playable online. People use cronus and lag switch all the time. You don't even moderate your ****. How are you even still selling games?

• 
  cas (@cas_iwnl) reported 16 minutes ago

  @Ubisoft Please fix rollback bug

• 
  johnnypearl ❁ (@j0hnnypearl) reported 17 minutes ago

  @GhostRecon My BIOS is from this month and I have the Steam version, though I also own the Ubisoft Connect version; loading is slow on both. I was going to make a video, but since they’re already fixing the NVGs, the loading times, and the weapons, I’ll just wait for the fix.

• 
  Dredogin (@DreDogin) reported 18 minutes ago

  @Ubisoft Broken , please fix just tired

• 
  MagnaCarta80 ★ (@MagnaCarta80) reported 18 minutes ago

  @Ubisoft the world ascension 2 event is absolutely broken. The zahamaribus are way overtuned. Fix it.

• 
  Gillian Anderson (@GillA8615) reported 20 minutes ago

  @UbisoftSupport I’m still waiting for a response after reporting my Ubisoft account as hacked/compromised on Wednesday. Case: 26412435. Years of purchases, progress & personal data potentially at risk, yet still no response. Poor service for such a serious account security issue.

• 
  darkprometheus112 (@darkprometheus1) reported 22 minutes ago

  have to remember that many people just wanted to play again cause they don't have their console and then you had a new generation. the issue is our generation is being lazy and not making new ****. look at ubisoft. after remaking black flag, i wouldn't be surprised if they don't come with a new game for years now.

• 
  The Raven (@RavenMentore) reported 26 minutes ago

  @Sainte_XIII I actually think there's a lot here I agree with, particularly the point that some of the problems people associate with modern AC didn't suddenly appear with Origins. The older games absolutely had contradictions between the **fantasy of being an Assassin** and what the gameplay allowed. Ezio could dress incredibly conspicuously, walk around covered in weapons and eventually slaughter groups of guards with very little difficulty. Brotherhood's counter-kill chains especially pushed combat toward a power fantasy rather than making open combat something an Assassin genuinely wanted to avoid. Where I'd differ slightly is that I don't think Assassin's Creed necessarily needs to become a conventional hardcore stealth game like Styx. AC1's original idea of stealth was actually quite distinctive because it wasn't primarily about hiding in darkness — it was about **hiding in plain sight**. Social blending, scholars, crowds, benches, rooftops, manipulating suspicion, gathering information and choosing the right moment to strike were what separated AC from other stealth games. I'd rather Ubisoft take that philosophy much further. And that's partly why I don't want a simple return to the “golden age” either. Those games had flaws worth fixing. Imagine an AC where clothing affects detection, conspicuous weapons attract attention, social stealth is systemic rather than contextual, guards remember suspicious behaviour, combat against large groups is genuinely dangerous, and escaping after an assassination matters as much as reaching the target. Then following the Creed wouldn't merely be something characters discuss in cutscenes — **the mechanics would encourage you to behave like an Assassin.** So I think you're right that the seeds were there early. Where I'm more optimistic is that I don't see those flaws as proof the original concept failed. I see them as ideas Assassin's Creed **never fully developed to their potential.**

• 
  RazorwindVT🐺🇺🇲 【 BESTIARY 】🌹 (@RazorwindVT) reported 27 minutes ago

  WHY DO I HAVE TO USE A 3RD PARTY LAUNCHER FOR A GAME I PURCHASED ON STEAM?!? @Ubisoft I don't have the login info for your God awful buggy 3rd party platform so now what I can't play ANY of my Tom Clancy games on Steam?!?

• 
  Yizus 🇻🇪 (@YizusOh) reported 28 minutes ago

  @Ubisoft Yeah, so when are they going to fix the accessory bug in Wildlands where equipping a helmet switches it to night-vision goggles?

• 
  Olliezao (@bolly_olli58727) reported 32 minutes ago

  @Rainbow6_UK @Ubisoft can we please fix this rollback glitch. Its giving me rollback but elo isnt coming through and im losing elo im gaining through ranked games.

• 
  Mad Max (@Hotaro1999) reported 33 minutes ago

  @GhostRecon I’m willing to bet good money that if you took away having to have Ubisoft connect for the game to run it would fix the issue, and a lot of other issues. Tell me I’m wrong

• 
  AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reported 36 minutes ago

  Hey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.

• 
  XANDER ||| VGen Artist+ 🧸👑🐔🌼🌱 (@XANDERcanDRAW) reported 38 minutes ago

  @Ubisoft so you're telling me, you'll locking my account because of multiple login attempts? I just booted up the stupid launcher today! and now all of my games on steam are worthless pile of junk? note: it's auto login by the way.

• 
  cory barlog fan² (@squarednation_) reported 41 minutes ago

  Praying for Ubisoft to fix AC3 remaster

• 
  UnkindlySugar11 (@USugar11) reported 44 minutes ago

  @kayzo35 @Tickksy @GhostRecon I've waited over 40 minutes three separate times now. If Ubisoft cant get this properly fixed without needing to change bios settings that is a massive issue on their part and ruins trusting sny future purchases from them.

• 
  Schuller Mozart ن (@SchulMozart) reported 47 minutes ago

  Service is so slow I’m being forced to use McDonald’s like Ubisoft towers, revealing the rest of the map

• 
  doursen (@doursen) reported 48 minutes ago

  @Ubisoft fix your servers and give me my rr back please

• 
  NBDY (@NBDY2k) reported 50 minutes ago

  @YtfhR6 @Ubisoft the anticheat isnt the issue tbh its **** like always lol they somehow just ****** the rollback system

• 
  t0mify 🇺🇸 (@t0mify) reported 57 minutes ago

  @VarsityGamingTV Cause it’s a glitch, has to be. Ubisoft prob tweaking with the anticheat false detected a lot of people.

• 
  JorRaptor (@Jorraptor) reported 57 minutes ago

  @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

• 
  renatones (@_renatones) reported 60 minutes ago

  @GhostRecon Can't even login to ubisoft connect right now... geez