Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Sitten	Game Crash	17 hours ago
Creil	Online Play	17 hours ago
Dieppe	Online Play	6 days ago
Villefranche-sur-Saône	Sign in	6 days ago
Ciudad Jardín	Glitches	6 days ago
Montréal	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  y (@yigitaky590) reported 2 minutes ago

  @UbisoftSupport After this connection problem, my account was hacked and I can no longer access it. Please help, it's been days! @UbisoftSupport @Ubisoft

• 
  Jambale_97 (@Jambale_) reported 2 minutes ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  XÆN 🌹 (@XinDead) reported 4 minutes ago

  @Ilysomuch1000 @mrdaddyvondoom @itisscripted Yeah, it might not. But then why did people lose The Crew if Ubisoft hasn’t closed? Not owning your media is an issue that will only milk us as renters.

• 
  anna_world (@WorldAnnia47936) reported 5 minutes ago

  @seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?

• 
  Jetsfanfan (@jetsfanfan) reported 5 minutes ago

  This might be the worst state of gaming I’ve ever seen in my entire life time. The video game market ******* sucks - every game is a cash grab with paywalls, the same 4 orgs make the same game YoY just reskinning it - EA, Ubisoft, Activision, 2K…. Every game feels dry and boring or a copy cat of a game that was successful… when we finally get a game that is like the “next Fortnite” the game (Arc Raiders) takes 2 months off in its prime and then give it the worst live service updates imaginable …. Even the streamers are having hard times picking games that interest people, outside of peanut and co you even have Kai and Speed playing ******* Minecraft a ******* dinosaur… 0 creativity, 0 vision from half of these orgs…. It has everyone begging for GTA6 which yea it’ll be sick and I can’t wait but damn one good game that we all in a way know what to expect at least at its core is not enough to move me to be excited about gaming…. How tf does SONY and Microsoft expect people to buy new consoles when gaming is in the ******* toilet

• 
  TheDarwin63 (@thedarwin63news) reported 11 minutes ago

  @YT__D3VIL @Smoothy8eight @GTAVI_Countdown fight for gamers rights, yes. I like owning my games too but focusing on one corpo that never was involved in deleting games from ur library wont solve the problem. That shows how yall do it for attention. Go fight Ubisoft, sign all the petitions. Fighting rockstar wont change sh

• 
  𝔸𝕟𝕕𝕣𝕖𝕨 🔰 (@Only1Digginz) reported 14 minutes ago

  @3denFPS The horrific launch of the first season and the netcode issues really tied a lead weight around that game's ankles. Really enjoyed it but Ubisoft just didn't have the patience to fix the problems. They wanted an instant hit in the live service space which is never reality.

• 
  Tom Mohrmann (@Gamer311363) reported 18 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 20 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  ZaneKaneOnAir 🇨🇦🇺🇸🇬🇧 (@zanekaneonair) reported 26 minutes ago

  @TimoTweetss This might be a hot take, but if these bosses were in a game and were handled well, no one would complain. The only problem is that it is Ubisoft.

• 
  Ser Brator (@SERBrator) reported 33 minutes ago

  @Khryn_Tzu That's one of the issues I tackle in the video. Since Resynced does not have a modern day segment (Desmond's story), I found that writers will struggle to reproduce the standards of that era of Assassin's Creed. Instead, it would be best to let the new staff learn and grow while remaking things they're familiar with (a lot of people who worked on AC 3, Black Flag, Unity and Rogue are still at Ubisoft). This will help them train under senior supervision to get ready to take on Altair and the Ezio trilogy.

• 
  Chong Wingkong (@ChongWingk71066) reported 33 minutes ago

  @Lionel706666029 @KindredBlade Calling Western AAA studios "communist" is economically illiterate. EA, Ubisoft, and Activision don't answer to public collectives; they answer to Wall Street institutional investors, EBITDA targets, and quarterly shareholder calls. Corporate PR trend-chasing isn't "communism"—it’s risk-averse late-stage capitalism designed to protect market cap. ​Beyond the category error, lumping an entire hemisphere together is pure fallacy. Treating mega-corps the same as studios like Larian, CDPR, Warhorse, or thousands of standalone indies ignores the teams actually delivering deep mechanics, zero DRM, and consumer-first releases. ​Regional tribalism ruins consumer standards. A game isn't good because of where it was coded, and giving any developer a blank check just because they aren't "Western AAA" is how you end up accepting predatory monetization, broken optimization, and live-service bloat under a different flag. ​Judge the software on frametimes, physics, mechanical depth, and fair pricing—not culture-war buzzwords.

• 
  Jacob Marsh (@JohnMar39804972) reported 34 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  louis (@AgentLouisianaF) reported 37 minutes ago

  only Ubisoft would be cartoonishly evil to demand every single old game of theirs have a MANDATORY login EVERY LAUNCH AND PUT IT ON THE SHITTIEST SERVER EVER SO EVERY TIME YOU TRY TO PLAY FAR CRY 3 IT TELLS YOU THE UBISOFT SERVICE FOR ******* LETTING YOU PLAY IS UNAVAILABLE

• 
  Late Stage Capitalist (@notmyfullname12) reported 42 minutes ago

  @InveighYT Bungie genuinely has some of the worst consumer practices in gaming, even including companies like e.a and ubisoft. Also bungie is the reason that everything in gaming was just live service slop for the last few years. Destiny is my favorite game, but bungie harmed gaming A LOT.

• 
  I GOT HACKED NOW I'M BACK MarcKingGrant (18+) (@MarcKingGrant) reported 43 minutes ago

  @Wario64 Ubisoft actually cooking up remakes outside of Assassin's Creed lately. I hope this streak doesn't get broken because I'd rather play their older games rn tbh. I want me that Watch Dogs 1 remake.

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 44 minutes ago

  @Ubisoft @UbisoftSupport Since you guys took away prestige crates, any chance you're going to fix the helmet bug you created while doing so?

• 
  Aakash Gupta (@aakashgupta) reported 44 minutes ago

  The studio that just redrew its bird got kicked off the PlayStation Store five years ago. Today it's worth eight Ubisofts. December 2020. Cyberpunk 2077 ships so broken on consoles that Sony removes it from the store entirely, something it had never done to a release that size. CD Projekt refunds 30,000 copies and the stock loses 75% of its value. Most studios never recover from that. CD Projekt spent three years patching the game for free, put $84.5M into the Phantom Liberty expansion, rebuilt the whole progression system in update 2.0, and let the Edgerunners anime pull in a new generation of players. The scoreboard as of this summer. Cyberpunk crossed 40 million copies sold. Phantom Liberty, a $30 expansion, sold 10 million. The Witcher 3 sits at 65 million and keeps selling. Now the comparison that makes the logo news interesting. Ubisoft has shipped close to 400 games since 1986 and trades around $850 million. CD Projekt has shipped about a dozen games in its entire history and trades at $6.6 billion. Four hundred games versus twelve. The twelve are worth eight Ubisofts. One more thing about the bird. It was never a cardinal. It's a raróg, a falcon from Slavic folklore that's born out of fire.

• 
  🎮GamingPizzaBoy🍕 (@GamingPizzaBoy) reported 46 minutes ago

  @StuAU47 It’s not? It’s me saying anyone can make problems. Activision has made issues that makes COD hard to enjoy, same with Ubisoft and their IPs. If issues fall through, the consumer will question and call it out. Rockstar has their own issue from these decisions.

• 
  Jared Brock (@jaredjbrock) reported 47 minutes ago

  @RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.

• 
  OCD Gamer (@OCDGamerNZ) reported 48 minutes ago

  @Hecatomb15 @Ubisoft Nah the worst I got in the base game was bugged aiming that would fix itself up. Only happened after I bought DLC. Could be uncanny timing... but yeah.

• 
  thed.vawaifu (@KevinGame2013) reported 49 minutes ago

  @SamSpade2501 @SuperSisi And soon koei techmo will end up as Ubisoft and continue making bad decisions and release flop after flop but at least they don't release in a buggy broken and unfinished state like ubisoft and EA

• 
  Brandon Foster (@Foster12335) reported 50 minutes ago

  @UbisoftSupport I wish for a uk number to contact Ubisoft customer service via phone and speak to higher management. I have been having a tennis match with online customer support and they keep closing my case and keep repeating the same answers when it’s Ubisoft systems failing

• 
  A Magical Cupcake (@AMagicalCupcake) reported 50 minutes ago

  @Deadmannumber2 @YorchTorchGames You show examples for the developers side, however the customer is why Steam has prevailed as the primary method for game purchases on PC. Origin, Uplay, Battlenet, Stardock, Games For Windows Live, and more have all failed to actually have a user centric model where features that the users want never arrive... just ****** services or even worse god damn paywalls (looking at you GFWL). Even with giving high profile games away for free has not gotten Epic the share of the PC market they wanted because thats the only reason many people have an account on their service, it lacks/lacked for a long time the basic features most PC players hat become accustomed to. Now, you want to talk about monopolies of digital distribution of games... go to sony, mircrosoft and nintendo as there is no other place to buy games digitally on those platforms. PC has Steam, Epic, EAPlay, Ubisoft Connect, GOG, Battlenet, and a few others. The only reason why Epic has the market share they do is because they gave more favorable terms for devs, working at a loss that they could eat since they have Tencent money behind them. Epic could have taken the funds that they use for ****** practices and added features to their service to be comparable or even come close they mightve succeeded... but the fact that they came out just trying to leverage their engine license costs to entice devs shows they were never long for the market and didnt understand it.

• 
  Aherys (@aherys) reported 51 minutes ago

  @renlosmalik Thanks you, how ever what you said is absolutely not true. Triple AAA industry make money historical records everywhere (outside ubisoft). It's not an issue of "people do not buy". Studio shutdown just to please actionnary and because covid backslash. Job security is also very bad for indie because it's very hard place to be.

• 
  Eleven (@alle1even) reported 55 minutes ago

  @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

• 
  The Wise Madman (@Raelian__) reported 56 minutes ago

  @Ubisoft Dont fk up H3 remake plz. Don’t make it 3D. Fix the ui.

• 
  lil quiet birl on the creek (@posiinega) reported 57 minutes ago

  well maybe now theyll fix the graphics, why tf does it look like a ubisoft game

• 
  MagnaCarta80 ★ (@MagnaCarta80) reported 58 minutes ago

  @Ubisoft the world ascension 2 event is absolutely broken. The zahamaribus are way overtuned. Fix it.

• 
  Bimbim (@Ebemmmmmm) reported 58 minutes ago

  @ubis I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.