Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	3 days ago
Villefranche-sur-Saône	Sign in	3 days ago
Ciudad Jardín	Glitches	3 days ago
Montréal	Sign in	4 days ago
Haguenau	Sign in	4 days ago
Val-d'Or	Sign in	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  FPSBoomerYT (@FPSBoomerYT) reported 43 seconds ago

  @SinfyVibes @WARDOGS I didn’t follow XD closely and I don’t remember all the nuances but the game entered during an absolutely brutal market, had technical and gameplay issues, progression systems lacked and Ubisoft was under tremendous financial pressure.

• 
  David Via (@daavidvia) reported 1 minute ago

  My only problem with Noor is that it was presented as a direct counter to shields but due to its hard breaching denial potential teams will likely ignore shield countering tasks. The result will likely be: - Much harder to open reinforced, crucial walls and hatches. - Players to focuse more on kills rather than tactics. People got super hyped during Y11 reveal in Paris when the teaser was unveiled. People had high hopes Noor would "save" the game from the frustrating shield meta. If Noor couldn't hard breach deny he would feel super balanced. I would also be fine with his plant denial potential. However, he just feels too overwhelming right now. First two weeks of Ranked will be confusing and frustrating... but those two weeks will be extremely valuable for Ubisoft. I hope they take notes and correct stuff if needed. P.S.: This opinion is just based on what has been seen so far. Maybe his impact on the game isn't that big and it ends up being mainly used as a shield counter. I hope so! Make sure to try out the Test Server, play the first weeks of Y11S3... and send Ubisoft your feedback!

• 
  pogbum (@pogbum4040) reported 2 minutes ago

  @TheHiddenOneAC but like honestly how come professional writters dont see it but normal everyday people do? like everyone who plays ubisoft games easily see the writting problem

• 
  Schuller Mozart ن (@SchulMozart) reported 3 minutes ago

  Service is so slow I’m being forced to use McDonald’s like Ubisoft towers, revealing the rest of the map

• 
  Ineri 🇦🇹 (@ineri_x) reported 10 minutes ago

  @SinfyVibes @FPSBoomerYT @WARDOGS They failed because Ubisoft sabotaged their own studio. The issue was never the game, the issue was the publisher.

• 
  iampowlly (@iampowlly) reported 10 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bout it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  louis (@AgentLouisianaF) reported 11 minutes ago

  only Ubisoft would be cartoonishly evil to demand every single old game of theirs have a MANDATORY login EVERY LAUNCH AND PUT IT ON THE SHITTIEST SERVER EVER SO EVERY TIME YOU TRY TO PLAY FAR CRY 3 IT TELLS YOU THE UBISOFT SERVICE FOR ******* LETTING YOU PLAY IS UNAVAILABLE

• 
  Based Kazuya (@SaneGamer) reported 15 minutes ago

  @BeskInfinity The slow mo crash reminds me of Burnout and I love it. Wish they would remove the Ubisoft style awareness indicators @RockstarGames

• 
  qhnur (@q7hnr) reported 19 minutes ago

  @Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?

• 
  ANIMUS_X (@Ubicypher) reported 19 minutes ago

  @TheRealZephryss It's simple. Mainstream sells and mythology is mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such and it essential demonstrated that historical settings could be virtualized and monetized through a sandbox. It stopped from being a conspiratorial/sci-fi/historical action adventure to a blockbuster historical simulator after Desmond's death. It's obvious why og fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games anyway.

• 
  LeeHubbz (@LeeHubbz) reported 23 minutes ago

  @GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.

• 
  Austin Bell (@Sh0wYaH0wda) reported 23 minutes ago

  Updating it first like especially like apps like Ubisoft or Steam or the Game Pass app or Xbox app whatever have you when there’s way more features and stuff on it then just the games or like Xbox my rewards were reset for the daily login to the PC app because of (3)

• 
  Jambale_97 (@Jambale_) reported 26 minutes ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  Late Stage Capitalist (@notmyfullname12) reported 27 minutes ago

  @InveighYT Bungie genuinely has some of the worst consumer practices in gaming, even including companies like e.a and ubisoft. Also bungie is the reason that everything in gaming was just live service slop for the last few years. Destiny is my favorite game, but bungie harmed gaming A LOT.

• 
  Orcbolg (@killine01) reported 29 minutes ago

  @ridwanarvi Its kinda annoying that Ubisoft is still not fixing their Uno server issues. Its always like this on Uno streams. Glad they saved it on Pokajan

• 
  Raion Sensi (@RaionSensi) reported 31 minutes ago

  Beast of Reincarnation devs apologized to gamers for the performance issues. Meanwhile, Sucker Punch and Ubisoft outright blocked people for sharing their opinions about Ghost of Yōtei and Assassin’s Creed Shadows. If studios can do whatever they want, they should at least listen to their audience.

• 
  Jojo Stewart the local Jezebel spirit of Mo (@Jojobeansrock) reported 31 minutes ago

  1/ Dear @Ubisoft, You need to fix the legendary ships to where they can be beaten. You literally have players handicapped when you can't use the traveling sails for speed because y'all think it should storm all of the time. Also the camera angles get wonky when you run side.

• 
  #InvestigateAncelotti (@gamingbackup2) reported 39 minutes ago

  Yes, an open world game filled with repetitive and mindless tasks that fills your little brain with dopamine this ain't like what Ubisoft has been doing for more than a decade, no. Btw the idea of an adult sayong that gaming helping with problem solving 🫩

• 
  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 41 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

• 
  snottiestermine 🇳🇱 (@snottiestermine) reported 42 minutes ago

  @GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server on xbox 360

• 
  CLAD (@CLADverse34) reported 44 minutes ago

  @paddysaidingbar That's a pretty big assumption. ShiftUp going public doesn't automatically mean the company is going to adopt ESG or DEI policies, and it certainly doesn't explain why this particular person was hired. He was hired for his 20+ years of experience in global games communications, including his work with PlayStation, Ubisoft and THQ. That's directly relevant to the position of Head of Global Communications. There's also a fundamental problem with the idea that ShiftUp would suddenly hire someone specifically to push DEI into its games: DEI-driven changes would run directly against much of the creative identity and design philosophy ShiftUp has built its success around. NIKKE and Stellar Blade are very deliberately built around their own visual identity, character designs and approach to fanservice. Why would ShiftUp deliberately undermine one of the things that distinguishes its products in the market? And being a publicly traded company doesn't mean investors suddenly dictate the creative direction of its games. Investors have financial interests in the company's performance. That doesn't give them unilateral control over character designs, art direction or narrative. So no, I don't find this surprising because I see no established chain of events here. There's a new employee with relevant communications experience. Everything beyond that, “he was hired for DEI,” “investors will demand DEI,” or “ShiftUp will change its creative identity”, is being assumed rather than demonstrated.

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 45 minutes ago

  Yes @Ubisoft I queued ranked w my duo because we wanted to get put into 2 separate games. Fix your dogshit game.

• 
  CLAD (@CLADverse34) reported 45 minutes ago

  @MetroSubset10 @SmashJT @ChibiReviews Sony and Ubisoft are fair examples to bring up, but you're still jumping from “he worked there” to “he was responsible for those companies ending up in shambles.” His documented role at those companies was communications and PR, not creative direction or game development. And if you actually want to discuss why Ubisoft has struggled, the answer is hardly “DE&I” or “wokeness.” Ubisoft has made plenty of questionable decisions regarding game design, monetization, live-service strategies and its overall product direction. The same applies to Sony: whatever problems PlayStation is facing are the result of years of corporate and strategic decisions, including decisions that have increasingly alienated parts of its own player base. You can't just point at a guy's résumé and retroactively assign him responsibility for everything that went wrong at companies he worked for. That's correlation, not causation.

• 
  Jared Brock (@jaredjbrock) reported 48 minutes ago

  @RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.

• 
  iampowlly (@iampowlly) reported 49 minutes ago

  Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Mad Max (@Hotaro1999) reported 49 minutes ago

  @GhostRecon I’m willing to bet good money that if you took away having to have Ubisoft connect for the game to run it would fix the issue, and a lot of other issues. Tell me I’m wrong

• 
  RonninAu (@Ronnin_R6) reported 49 minutes ago

  @NBDY2k @Sh44dy @Ubisoft I lost 3 elo yesterday and got + 3 5x. Definitely broken.

• 
  Kitkat5335 (@Kitkat53351) reported 55 minutes ago

  @ThiccFilA_ Eh, honestly the merch splash screen I am not a fan od...feels too 'ubisoft' and the new enemies have a fatal issue - they clip through walls/buildings/platforms worse than older illuminate pre-fix

• 
  TheLastOgreThinkmatist (@ArcOgre007) reported 56 minutes ago

  @OfficialDJSoru @StopKilingGames If I didn't have life and it's friends repeatedly kicking me while im down (taking care of aging parents as the oldest, or personal medical issues regarding my insomnia where i frequently go 2-3 days without sleep) I would say F it and make a Video Game company that would partner with, and focus on steam machines to show these corrupt companies how to properly release games which respect gamers instead of the slop which they force down our throats (I personally hate Ubisoft, Microsoft, Sony, and Nintendo because of their anti-Consumer/gamer Actions.)

• 
  Tony (@TechGuyTony) reported 57 minutes ago

  @4N0NYM0U5_5H311 Except Steam on PC is digital only and it’s the largest PC storefront there is. They even have DRM as it’s up to the publisher of each game. For instance Ubisoft sets all DRM for Ubisoft so you don’t own that game there either. Only PC platform that’s DRM free is GOG and they don’t get a lot of new games because of that. So it seems digital only is only a problem for PlayStation which doesn’t make sense.