Ubisoft Connect down? Current status, problems and outages

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (19%)
• Glitches (8%)
• Game Crash (8%)
• Matchmaking (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
La Garenne-Colombes	Glitches	4 hours ago
Vizille	Glitches	4 days ago
Cape Town	Sign in	5 days ago
Saultain	Sign in	6 days ago
Lyon	Sign in	7 days ago
Johannesburg	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Matthijs Gillot (@MMaRsu) reported 9 minutes ago

  @UbisoftSupport won't let players who bought Assassins Creed Odyssey know when the rewards and Uplay Club stuff works again, since they switched to Ubisoft Connect (the exact same app) these things are broken and Ubisoft wont say a word about it.

• 
  ColdAF (@TheDrunkardCat) reported 9 minutes ago

  I haven't played any ubisoft games since... I dunno?!?! an over the years several people tried to login to my ubisoft account... two of 'em successfully... nothing happened and I don't have any financial info stored thank god, finally got an email an changed my password...

• 
  SonicMastr (@SonicMastrYT) reported 13 minutes ago

  @7AM_Conco @SpoitR6 As somebody with over 200 friends in the list that need to be cached not even touching the cache for over 2 years, I can assure you the cache isn't the problem. Cache also is the same for any of your accounts anyway. They share the same Uplay install

• 
  Elder Miller (@kohltonmiller) reported 14 minutes ago

  @Damon_59 @CyberpunkGame Ubisoft really shot themselves in the foot by releasing broken games and not fixing them before Cyberpunk's launch. Rip

• 
  M Λ Я K (@_MarkGunn_) reported 18 minutes ago

  @CaptEggcellent Hopefully they get on top of the bugs. Just dont to a Ubisoft / Division 2 and add more bugs when trying to fix the ones already in the game. I'm looking forward to playing it.

• 
  Cornelius Turner 🎮 (@Beam626) reported 20 minutes ago from North Augusta, South Carolina

  @majin_erick @XboxSupport Like you're saying, I think the latest issue is software related as well. Specifically compatibility between the new controllers (share button) and the Xb1, which is what I'm using it with. It seems to really show when you play a @Ubisoft title.

• 
  Warren Woodhouse #warrenwoodhouse (@warrenwoodhouse) reported 27 minutes ago

  @UbisoftSupport @UbisoftSupport How do I contact Ubisoft’s Legal Dept. if I have a copyright issue against the company for the use of a typeface I own the rights to. The typeface used 4 HyperScape logo is registered to my company (ÆNIGMATE Productions) & is only for free usage (not for profits).

• 
  scott (@scott16681792) reported 27 minutes ago

  @Ubisoft i have been having this glitch on siege ever since my 20 games ive been getting 20-30 mmr already and its taking me some time to rank up, do you think you could help me with this problem... my gamer tag for ps4 is [TOXIC-_-132].. PLEASE HELP ME!..

• 
  Samta 🎅 (@samoraeu) reported 31 minutes ago

  @Mr_iKeepitreal Ubisoft games on pc, i rather always play them on console instead atleast then you know it’s not gonna corrupt your save file or crash on you all the time. 😫

• 
  MarinaraMonsta (@MarinaraMonsta) reported 31 minutes ago

  @IGN Can someone their speak to the devs @Ubisoft and ask them to fix their ******* game. Thousands of players can't beat Valhalla because of numerous glitches, and they give zero response, and don't give a ****. It's a shame cause the game was great but this is a slap in the face

• 
  MSE crazy (@crazygamerofSA) reported 31 minutes ago

  @DaleBrown98 @EduardoValenci7 @CyberpunkGame Not as bad as Ubisoft games , it happens very wide apart , so my last crash before my most recent one happened 2 weeks ago so you don’t really notice

• 
  🎄 Agent Mabeobja ⭕ (@Agent_Mab) reported 34 minutes ago

  @mael_helary (Replace "women" with any easy target, you've likely read about the issues within Ubisoft as much as I have.)

• 
  shadow operator (@thelasthighlan1) reported 34 minutes ago

  When is the honors hubris glitch going to be patched as its the last thing I have to do before the end of the game @Ubisoft @Assassins_UK

• 
  zahin (@zhndin) reported 37 minutes ago

  Fix the screenshot crash in AC Valhalla (PC) @Ubisoft

• 
  ❄☃️Adam☃️❄ (@Afamboi) reported 37 minutes ago

  Imagine ubisoft making a big open world game where all the worlds and characters from previous game collided somehow, even through an animus glitch. Imagine climbing up a pyramid to slide down and go to rome as altair and talk with da vinci This has endless possibilities

• 
  American Apple Pie (@AmercnApplePie) reported 38 minutes ago

  @Ubisoft @MacheteDestroy1 @UbisoftSupport IDuring Assassins Creed Valhalla game play I keep getting a message saying my controller needs to be connected. It works on all other games. I bought another controller. Still the same issue. I’m out so much $. I just started the game. I can’t get to your support page. It spins.

• 
  Zepar (@Zeparinho) reported 39 minutes ago

  @tetraites67 You really don’t understand how it work do you it’s not a Ubisoft problem it’s a Sony/Microsoft problem mate got nothing to do with Ubisoft

• 
  craig evans (@craigevans37) reported 41 minutes ago

  @billy__bonka @AccessTheAnimus I can’t interact or speak to ubba (sons of Ragnar quest) and speak to reda (Viking for hire), they just stand there! Meaning I can’t advance the storyline, these errors are so early in the game as well, it’s seriously bad from Ubisoft testing team!!!

• 
  AlphaZeta □《▪》□ (@Cluckerz1) reported 43 minutes ago

  @Ubisoft @FenyxRising GOLD EDITION DLC for the PS4 is still unclaimable which is a known error that the devs are apparently trying to fix...

• 
  Tiernan (@Tiernqn) reported 44 minutes ago

  @Ubisoft @UbisoftSupport Fix your website i beg

• 
  Trevor Lee (@TrevorL63218718) reported 45 minutes ago

  @Ubisoft @Ubisoft @UbisoftSupport Please fix the the wolfmasters in Valhalla. Even after killing the wolf. You cannot evade them, they continu to track your moves even after it says you evaded them. You could disappear out of sight completely and they'd attempt to get you

• 
  OctoDan (@OctoDan2) reported 49 minutes ago

  @TheNewTimeLime @GoNintendoTweet You’re right,what’s the problem with putting your music on Spotify,iTunes or deezer?Everyone will like it,Sega puts music there,so is Ubisoft and Square Enix and other companies,it doesn’t hurt to do that

• 
  _yesbutno_ (@LuarAmid) reported 50 minutes ago

  @Ubisoft One one ******* cares fix valhalla and that annoying cloak bug u idiots even fortnite is better than this crap

• 
  🎄 Agent Mabeobja ⭕ (@Agent_Mab) reported 51 minutes ago

  @mael_helary HR works for the company, NOT for the people. And HR people at Ubisoft demonstrated this very, very well. They covered up many issues and abuses. The head of HR had to quit precisely because it was shown that they burried their head in the sand to protect the toxic "talents".

• 
  Michael (@Michael73376228) reported 52 minutes ago

  @Ubisoft The mission war weary is not playable. Please address this and fix it. I’m stuck on the campaign.

• 
  I Swanny1797 (@LukeSwann1797) reported 54 minutes ago

  @Rainbow6Game You have a major problem in your game the Sound is not right and it has a echo effect to it. Me and my mates have it we have restarted the console and everything and it’s still their @Ubisoft @Rainbow6Game

• 
  Cornelius Turner 🎮 (@Beam626) reported 55 minutes ago from North Augusta, South Carolina

  @majin_erick @XboxSupport @Ubisoft I may stand corrected, I'm using it now and not a single disconnect yet so hopefully they dropped a patch I missed in order to correct it. I'll start up assassin's creed odyssey and give valhalla a go then get back to you on the issue.

• 
  Alan Ward (@atw1984) reported 60 minutes ago

  @ManyATrueNerd FFS... even Ubisoft give a you whole loading screen about possible problems... even in games like their ANNO series. How does something like this happen?

• 
  2019/20 CHAMPIONS OF ENGLAND,EUROPE & THE WORLD 🏆 (@HaSSassin8) reported 1 hour ago

  @Missterious_Gal The game has a lot of issues that’s why I’m waiting for Ubisoft to fix its issues to start it. It too long game and if its save data got corrupted or missions bugged on me I won’t start it all over again.

• 
  Stuart 'Wiz' Matthews (@Wiz83Matthews) reported 1 hour ago

  @Ubisoft Disgusted with the customer service. Cant touch any of my Ubisoft games & I've been waiting for 4 days & counting for support. Disgraceful!!!