Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (71%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mulhouse	Sign in	2 days ago
Brussels	Sign in	2 days ago
Amane Aït Oussa	Sign in	4 days ago
Lorient	Sign in	5 days ago
Paris	Online Play	6 days ago
Dieppe	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  IronBobcat (@IronBobcat0) reported 3 minutes ago

  @Gantelope_ @assassinscreed yes I'm aware of Ubisoft stock & aware Ubisoft India employees over 1,300 1,000 people staff members & sweet baby ink in behind of the scenes making video game & aware Ubisoft investing to black rock & aware Pay-to-Win service & Resynced Developers laid off who working on this

• 
  Synth Potato🥔 (@SynthPotato) reported 8 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore if they ever want to make games that are above a 7/10 on aggregate scores. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  🗿⚜️🇺🇸Cajun Mike, local swamp man✝️⚜️🗿 (@CajunMike1985) reported 8 minutes ago

  Considering the state of the industry, it needs to crash hard. Like 1982 crash. EA, Ubisoft, Sony, all those big corporate entities need to go.

• 
  Professional treat stealer (@ZukoScaleclaw) reported 9 minutes ago

  11bit-Studios fixed “The Alters”. After more than 7 months I can *finally* continue the game \o.o/ Now Ubisoft just needs to fix the Frontiers of Pandora dlc so I can finish that as well 🙃

• 
  PBG_number1 (@PBG_Number1Fan) reported 9 minutes ago

  @FatWalrusKing @Ubisoft "actually broken heroes" juren is actually broken pal

• 
  Mike Buck (@Mikebuck) reported 11 minutes ago

  I’ve literally posted about the difference of cosmetic dlc and regular dlc .. I ultimately have no serious issues with this but also reserve the fact that these things slowly trickle over into negative pay to win types of dlc .. Ubisoft has done that before and I’m sure they will again

• 
  ✨PLUS ULTRA ✨ (@EliteGameDrops) reported 11 minutes ago

  What have you guys done having the same issue 😭😭😭 @Ubisoft @assassinscreed

• 
  Slade (@Sladerp1) reported 14 minutes ago

  @TimoTweetss problem is 1 they Make you do the storyline late game when Edward is already developed out of the selfishness And 2 Ubisoft weird obsession in reminding us that the main villain is some genius who has been “playing us” this entire time. Felt so forced

• 
  GrizzleHorn (@grizzle_horn) reported 16 minutes ago

  @popuniversee Gee why does Ubisoft have money issues?

• 
  Morgy (@morganshibaIN) reported 17 minutes ago

  @AndrewsRengifo Ubisoft revealed despite of them forcing Kassandra majority of people chose Alexios of course bugs and glitches are issue which need to be agreed on but if you think male mc isnt a factor you are out of touch tell me why isnt rev 1999 earning as much as the games which have mmcs?

• 
  Lord Goth (@Lord_Goth) reported 19 minutes ago

  @assassinscreed Since there's been no response and ACBFR-654 still blocks my progress even after the latest update, I've requested a full refund directly from @Ubisoft. A game-breaking progression bug with no working fix is simply not acceptable. #AssassinsCreed #BlackFlagResynced

• 
  SlightlyBlackMale (@DraculaIsLameAf) reported 22 minutes ago

  @FatWalrusKing @Ubisoft Well yeah thats not a glitch, she just has no super armor during it, been that way for a while

• 
  Klaaas (@klasdahlberg) reported 22 minutes ago

  @Willy9753 @TheBendySlow @Ubisoft Probably a Playstation problem..

• 
  Isay (@IBanJ8) reported 23 minutes ago

  @Ubisoft I cannot login into the game because your Ubisoft connect keeps saying I tried so many times.

• 
  Jak Grant (@JakGrant) reported 31 minutes ago

  Well, feeling better today after yesterday still a little tender from the urologist visit with the camera work. It was definitely something freaky to watch, but at least I have more answers than I did. So plans for today we will be streaming, we weren't sure how uncomfortable we'd be. But with the AC:BFR patch drop, which super weirdly I did not see download at all last night in Ubisoft Launcher which was weird but it's there. Oh derp. "Enabled automatic game updates for recently played games" ticked. ****** is me. Yes I'm a techy and IT techy person and problem fixer >.> Blonde moment right there. Anyway, back to some AC:BFR I'm probably horrendously behind in the storyline compared to everyone. We'll be kicking off soon with a stream.

• 
  David (@Uhohhhsis) reported 33 minutes ago

  @assassinscreed If you don’t fix the Ubisoft connect pc issue when you try to parkour in major cities I will never play a Ubi game again. Most highest voted issue in forums and NOTHING. It was perfect and then you ruined it.

• 
  💙Harpo💙 (@BlueberryBirdo) reported 33 minutes ago

  That’s honestly probably the main issue with Assassins Creed games, and even other Ubisoft titles with free roam in them. They keep putting way too much in those games that I can never finish them. Valhalla was really fun to play, but 100 hours in I’m still not finished.

• 
  Mentor Shinobi (@TomiShinobi) reported 34 minutes ago

  @Ubisoft , Please fix the warehouses on Xbox... The keys to the warehouses are all sorts of broken. Tortuga: key is visible in Observe mode, but can't pick it up even tho I can see it is there. Black Island: it's no where, like it just doesn't exist at all.

• 
  research (@researchwi) reported 36 minutes ago

  @Ubisoft @Ubisoft How to Fix RTX 5060 Screen Flickering in Watch Dogs 2?

• 
  Synth Potato🥔 (@SynthPotato) reported 36 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  Kottpota (@PS2Apostle) reported 37 minutes ago

  @ymnis_v1 @GOGcom You could get better taste, plenty of current games on GOG, barring that you’ll have to be susceptible to other storefronts to play your Ubislop. Lack of availability is probably because Ubisoft is restricting their crap to storefronts that get along with their live-service crap.

• 
  Max (@MaxwellST_) reported 37 minutes ago

  @Cow1en bring it up to an admin who can raise the issue with ubisoft. Moss will read IPs and HWIDs, if these are compared to moss files of the babned players and it turns out they played they will be sanctione

• 
  Asmana (@Asmana__) reported 42 minutes ago

  @Fred1532556133 @sgaragarru87 Does ps+ contain xbox exclusives? No, does it work on pc and mobile? No, does it have ea play and benefits in ubisoft games? No Missing out on 2 games doesnt change the fact that pretty much the same service exists on other platforms

• 
  RoboticsDave (@DavidLo05086582) reported 43 minutes ago

  @MAGARIZZLER @pushsquare How is it broken ? I Haven’t experienced any glitches Ubisoft actually did a good job with this game

• 
  オタクライフ (@Da29836) reported 49 minutes ago

  Playstation is not a monoply there many competitors like xbox, nitendo and steam, ubisoft, and such. Playstation is still selling physical product of the game in store which is shows competition in pricing. Next ownership please read there terms of service states you are

• 
  Dinnu daniel (@daniel_adinnu) reported 49 minutes ago

  Troy Baker, the actor behind Joel in The Last of Us and Indiana Jones in The Great Circle, used a 40 minute interview with Insider Gaming to push back against the industry’s most common villain narrative. His read: the games business isn’t run by greedy fat cats swimming through money, it’s trying to salvage itself. The backdrop makes his defense harder to dismiss as corporate cover. Development costs are spiraling, projects are being canceled before release, prices are climbing to levels the industry has never charged before, and physical media itself is under threat. Ubisoft Barcelona is currently striking after 51 developers there were hit by layoffs, days after finishing work on Assassin’s Creed content. That’s the environment Baker is defending studios inside of, not a hypothetical one. His actual argument has a specific moral framing most industry commentary skips. He says every studio carries a financial and moral responsibility to keep the people on its payroll employed, and that responsibility, not greed, is driving decisions people love to hate. Then he goes further than a simple defense: if live service models are what keeps a studio solvent enough to protect those jobs, he says, so be it. That’s the part worth sitting with. Live service games are usually framed as the villain of modern gaming, monetization schemes prioritized over creative ambition. Baker inverts that frame entirely. In his read, live service isn’t studios choosing profit over art, it’s studios choosing survival over shutting down, and shutting down means the layoffs he’s watching happen in real time at studios like Ubisoft Barcelona. Baker isn’t a studio executive with a balance sheet to protect. He’s a working actor who has spent decades inside these productions, and his take carries weight precisely because he has nothing to gain from defending the business side of an industry he doesn’t run.

• 
  Hamza (@alcatrazjail) reported 50 minutes ago

  @Ubisoft @Ubisoft Please fix the streaming stutter in Assassin’s Creed Black Flag Resynced on PC. The game freezes for a moment while loading cities and NPCs. I’m playing on an Intel Core i7 + RTX 5070 Ti, and many PC players are reporting the same issue. There’s still no real fix

• 
  Smoke Grenade Guy (@x_lockon_x) reported 56 minutes ago

  Thought about trying the @Ubisoft plus premium service, but I can't even get @UbisoftSupport to acknowledge a support ticket I sent in 24 hours ago about a problem with my PS5 account link. Also, there seems to be no phone number to call or live chat option either. Not good.

• 
  Nose (@NoseOfDeath) reported 57 minutes ago

  @casey_Payne23 @IronGalaxy I knew there were issues but I did not know that. Ubisoft suck.

• 
  CardiffClipper (@CardiffClipper) reported 1 hour ago

  @kevincreednews Smelly sailor quest will probably stay permanently broken i can't interact with it at all ubisoft ******* suck