Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (23%)
• Glitches (13%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Hortolândia	Online Play	5 hours ago
Fairfield	Online Play	2 days ago
Milan	Online Play	2 days ago
Teresina	Sign in	2 days ago
Mejorada del Campo	Sign in	2 days ago
Rennes	Glitches	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  K1raR6 (@K1raR6) reported 57 seconds ago

  @Infamous33_3 @ncjack_ @Ubisoft I think its just a user error

• 
  Marek H. (@Roiser0) reported 1 minute ago

  @SolarWing83 @Pirat_Nation The crew was removed because it's servers got shut down, even your disc won't work. Ubisoft did that, not Sony. Afro Samurai 2 was a broken game that was meant to be in 3 parts, thes refunded everyone, same with Hotline 2, ppl got refunded. That doesn't count when they refund u.

• 
  Chaos_1x (@chaos_1x) reported 1 minute ago

  @BnderSad People have said the hate was overblown. That it was making big issues of small things, or it wasnt made for those who dont like it. But shouldn't a creator naturally want to avoid making any issues? Not just ubisoft, but so many keep pretending outcry isnt worth listening to

• 
  oscar martinez (@ockmartinez) reported 4 minutes ago

  @UbisoftSupport Thanks for the free attachments, i been enjoying the game since the update , me personally have no issues on my end i read a lot of comments of others not being able to load in to game hope they receive a fix soon , im on the ubisoft app not ****** steam thats what im guessing

• 
  Péter Né**** (@npeter91) reported 6 minutes ago

  @GhostRecon @grok What do you think, they will fix this issue with the CPU or its just a scam from Ubisoft again?

• 
  Badger (@whiterat58) reported 11 minutes ago

  @jamalnassersaid Yes the only problem is a game breaking bug that many are suffering! Once you leave there you can’t travel back without desynchronisation! I need to go back to do a number of things and the bug prevents it. It’s been widely reported but totally ignored by Ubisoft

• 
  ANIMUS_X (@Ubicypher) reported 16 minutes ago

  @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

• 
  LxgacyR6 (@LxgacyR6) reported 16 minutes ago

  @GaryDaSnailyR6 @Ubisoft @Rainbow6Game Seems like a skill issue 😭😭😭

• 
  Jay Jabrolsky (@Jabrolsky) reported 23 minutes ago

  @RKRigney My friends have never had an issue recovering hacked Steam accounts. It's usually their own stupidity clicking links but they get it back in one day max. They have lost their ubisoft and microsoft Xbox accounts forever.

• 
  SilverBoarMedia (@AbcAbc347433) reported 24 minutes ago

  @TheHiddenOneAC It's not just ubisoft that suffers from this problem as well by the way, pretty much every RPG has felt early access and rushed if you're not a fanboi. Yes 'even' Cyberpunk 2077 and BG3 still has these problems.

• 
  DrPlat23 (@DrPlat23) reported 24 minutes ago

  @voidyhead @WWCOG_Podcast My thoughts exactly. Even if the game was perfect the fact that it's online only completely kills it for me because Ubisoft is well known for how they will strip away their servers and even if it isn't Ubisoft then you have to take in account your service provider and console

• 
  YourFavouritePixel (@YFPixel) reported 26 minutes ago

  @EdwardSwardt @TheRealZephryss the problem here is that Ubisoft finished the Juno Arc in the UPRISING Comics, which is WHY the franchise declined They have no outliner

• 
  🇬🇷🏛️η απόγονος του προστάτη🏹🏺 (@alexxozydu) reported 28 minutes ago

  @pqapka i dont know i havent really played any ubisoft games yet so i cant really tell you. but my friends who have played it have told me that the gameplay and plot writing have become more sloppy recently, so it’s more of a writer’s issue

• 
  Kira, Bottom Butch Spiegel and Resident of the Jar (@KiraKiraExplode) reported 30 minutes ago

  There is a way to fix it, pretty easy actually but be warned. I wish @Ubisoft would fix that but they don't want to it seems.

• 
  qhnur (@q7hnr) reported 31 minutes ago

  @Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?

• 
  Cyber1000 沙威刃 (@Cyberpt1000) reported 32 minutes ago

  @TimoTweetss From current ubisoft i want them to stay ******** away from my favorite game franchise ever, i dont want an rpg open world live service splinter cell thanks

• 
  Dan (@_DanT64_) reported 32 minutes ago

  Anyone ever had a ps5 issue where no Ubisoft discs read? Perfect condition, have worked no problem before, and every other physical game works fine, but not a single one of my Ubisoft discs work? “Can’t recognise the disc”? @UbisoftSupport @PlayStationUK any solutions?

• 
  Orcbolg (@killine01) reported 35 minutes ago

  @ridwanarvi Its kinda annoying that Ubisoft is still not fixing their Uno server issues. Its always like this on Uno streams. Glad they saved it on Pokajan

• 
  iampowlly (@iampowlly) reported 40 minutes ago

  Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Munke (@VirtualMunke) reported 44 minutes ago

  @TheRAFITI69 That's not on Ubisoft though. I'd rather they take their time and get it right instead of releasing a half assed attempt only to fix it a couple weeks later. Theyre actually taking the time to quality control their shi again and im all for it

• 
  BigCheese (@BigCheese309) reported 45 minutes ago

  They be talking about GTAVI like it’s being made by EA or Ubisoft and Is gonna be just some live service bullshit

• 
  Nathaniel, the best Lizzer (@Jonathanfrost22) reported 46 minutes ago

  Thanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.

• 
  Shredder - Mass Effect (@Shredder1400) reported 47 minutes ago

  @Azreal51265232 @xentinyl As much as I would like to, Ubisoft’s launcher is worse than dog crap. They’ve lost my account twice. I don’t wanna buy their games on PC unless they either fix their launcher or get rid of that requirement…

• 
  Wastelanderplayz (#WeWantDestiny3) (@WastelanderPlyz) reported 48 minutes ago

  @DefinitelyDabzy @itzTizzleYT Best Raiding veterens around imo. Creators can jump to other games you know. The fact D2 creators were chosen is a Ubisoft problem not a D2 creator problem. I say F*** it combine communities.

• 
  Kevin (@mattoo_nam755) reported 51 minutes ago

  @GhostRecon Yeah the performance and FPS drop issue has been resolved on new hardware for me, thanks Ubisoft

• 
  DisabledBrandon (@DisabledBrandon) reported 51 minutes ago

  @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

• 
  iampowlly (@iampowlly) reported 51 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Please for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Schuller Mozart ن (@SchulMozart) reported 56 minutes ago

  Service is so slow I’m being forced to use McDonald’s like Ubisoft towers, revealing the rest of the map

• 
  GP游戏脉动 🎮 (@TheAnnaji) reported 56 minutes ago

  @Maki_Hirasawa That’s our problem with Ubisoft. They can’t write good stories anymore

• 
  darkprometheus112 (@darkprometheus1) reported 58 minutes ago

  have to remember that many people just wanted to play again cause they don't have their console and then you had a new generation. the issue is our generation is being lazy and not making new ****. look at ubisoft. after remaking black flag, i wouldn't be surprised if they don't come with a new game for years now.