Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (63%)
• Online Play (17%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Colombes	Matchmaking	5 hours ago
Mantes-la-Jolie	Online Play	2 days ago
Mulhouse	Sign in	4 days ago
Brussels	Sign in	4 days ago
Amane Aït Oussa	Sign in	6 days ago
Lorient	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kołdrian (@ten_na_chmurce) reported 2 minutes ago

  Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

• 
  MadsterChief⚔️ (@grindtilldusk) reported 7 minutes ago

  Problem with ubisoft games is first few hours you got amazed by its enviroment, graphic, map design and enjoying it to the fullest. But it took you only few missions after to realize how boring their game is.

• 
  Fun Gaming (@FunGaming44) reported 9 minutes ago

  @assassinscreed @Ubisoft @UbisoftSupport New Cloth Physics causing lag during parkour in like Nassau as example. AC Black Flag #acblackflag

• 
  Gaming_Sage Chris (@Gamer_chris78) reported 17 minutes ago

  @UbisoftSupport @Ubisoft can you please fix Assassin's creed shadows on steam already ? The texture barely load, the cutscenes keep pausing not to mention the recent patch made everything lag even worse.

• 
  Chase Richardson (@Chase_R97) reported 20 minutes ago

  @Ubisoft @UbisoftSupport "we can't validate your ownership of the account". Well how about you tell me how to validate it??? I'm able to login using my Xbox info but you need your Ubisoft info to redeem codes

• 
  XxecutionorX GamingTV (@xxecutionorxGmg) reported 24 minutes ago

  @yannickbch good afternoon Yannick. I am a Ubisoft partner a content creator and also a live streamer I stream on twitch I am contacting you to ask why do we invest our time and money into this game when you have people going around constantly cheating lag, switching

• 
  Raven (@Raven_Crank) reported 27 minutes ago

  Ubisoft please fix pc watchdogs 2 it's unplayable with the flicker bug

• 
  𝒟𝒶𝓋𝒾𝒹 (@moe_epsilon) reported 31 minutes ago

  @ReelFacts_yt @CultureCrave Haven't bought discs in 14 years. PS4/PS5 library is 900 games. None of them are delisted. My accounts never been locked The only games that I got that don't work anymore are games like The Crew where Ubisoft shut the servers down on an online only game and effectively killed it

• 
  PBG_number1 (@PBG_Number1Fan) reported 34 minutes ago

  @FatWalrusKing @Ubisoft "actually broken heroes" juren is actually broken pal

• 
  Ramiro Figueiredo 🇧🇷 🇺🇸 (@EuSouRamiro) reported 36 minutes ago

  @Raven_Crank Problems with it.. 1- it's Ubisoft 2- generic graphics and world 3- exploration seems like a chore 4- it's Ubisoft

• 
  Lee Wignall (@KindredUK) reported 37 minutes ago

  2 days ago i could play #assassinscreedblackflagresynced with project lasso and now i cant jump without my gpu going from 99% to 1% WTF this game has soo many issues on the PC through Ubisoft+

• 
  BoloTac (@BoloTacYT) reported 38 minutes ago

  @HollowPoiint The convenience of just turning it on and playing. PC it's update this. Update steam. Update invidia drivers. Restart pc. Turn on game. Login in to Rockstar launcher ubisoft launcher. Installing shades. Fuckkkkkkkkk

• 
  Your Name Here (@HahaFunnyDoggo) reported 38 minutes ago

  @LeeorV @TheKingerdYT First, just because it's not online dependent on consoles, doesn't make it a good product, that's stupid. This release has so many issues I don't even know where to start. Only someone truly ignorant would even put "Ubisoft" and "good behavior" in the same sentence at this point.

• 
  Ajay77 (@IdekFr0101) reported 40 minutes ago

  @Rainbow6Game To anyone who sees this, if you have an Elite series 2 controller on Xbox turn it off and connect an original Xbox controller, switch back to console lobbies and then reconnect the elite series 2 controller. @Ubisoft @Rainbow6Game where ******** is the fix bro? 2 days now

• 
  M🇸🇩الحكم الدولي (@Assassins_M) reported 41 minutes ago

  Black Flag Resynced newest update has terrible micro stutters and frame freezing on PC whenever you jump forward in cities. Seems to be a widespread issue and I tried everything to fix it but to no avail. Gonna have to shelf it till this is fixed. Buggiest Ubisoft game in a while

• 
  Papa Glutton (@PapaGlutton) reported 41 minutes ago

  @Dominik89694039 @Jorraptor @809Matador Players are still important though. Copies don't count those who are playing on Ubisoft's subscription service... So, sales still should be considered for those who played Shadows on Ubisoft+

• 
  lee robinson (@leerobi08433142) reported 43 minutes ago

  @Daniggerma66525 @mrpyo1 And it was still a bullshit excuse, ubisoft created stupid lore just to justify it because they wanted AC to be a fantasy RPG. then again, valhalas' excuse was even worse a glitch in the animus, causing 2 conflicting memories because of the whole reincarnation crap.

• 
  sticky.cheeks (@SensualWaffle) reported 43 minutes ago

  @UbisoftSupport I PRY EVERYDAY THET THE UBISOFT ANTICHEAT TEAM DIES IN A PLANE CRASH

• 
  RD (@Dzakatao809) reported 43 minutes ago

  @Ubisoft I know these new players don’t care about games anymore but real players do. Please fix Ac black flag and bring all the original animations hidden blade combat, fist fight combat, double sword assassinations, taking weapons from enemies ect. Only way we’ll get the game

• 
  ImNotAVirus (@ImNotAV1rus) reported 44 minutes ago

  @gpt_alex I did, in fact, choose my words carefully: IF the startup takes off, the potential is much much higher than a 9-5 job But you know it's the same in your case: you're talking about stock appreciation + the POTENTIAL bonuses except that those aren't guaranteed in every company either. And your stock can also crash and do like -90% in few months, as was the case with companies like Ubisoft or Atos SE Factually speaking, you're more likely to make money with a 9-5 job yes, that's true. However, it's absolutely false to say that, over the same amount of time, having a 9-5 job makes you earn more money

• 
  Foopah Destroyer (@FoophaD) reported 44 minutes ago

  That update Ubisoft put out today did not fix the issue with DLSS improperly upsampling the resolution with balanced and performance. Its still 80% resolution scale

• 
  Amazingly Average Ray (@AmazinglyRay) reported 46 minutes ago

  Idk. People would just say - AC clones. The issue with Ubisoft games is never the aura or the visuals. Worlds they make are great. It is the copy paste uninspired gameplay expanded over way too long runtime.

• 
  Eduardo Cocina (@eCocina81) reported 52 minutes ago

  @Ubisoft Fix the stutter issue in the new patch!! Is unplayable.

• 
  Gareth Walker (@Revision_124c41) reported 52 minutes ago

  @EndymionYT Lmao reminds me of when I worked at ubisoft and they tried to tell me kassandra and not Alexio was the main character. A lot of the focus in development was on Alexio. Kassandra was planned, but it was pretty clear many of the games design decisions were built around a male lead. The decision of who was canon and the lead character seemed to come out of no where 3 months after the release of the game. Thats not even getting into the blood line issues. There are only 2 AC games where the female lead was intended and botched by interference and it isn't the post origin era. Its liberation and syndicate. Syndicate they screwed so hard by adding shoehorned in brawler mechanics to appease the top hat wearing twin. Had they focused on Evie Frye for the entire game. She had a much more compelling story as if she was the focus. Her brother Jacob was written like a supporting npc. The entire decision baffles me to this day. Lets not even talk liberation, its like they didnt know what to do with the game. Opportunity blown. Actually I forgot about AC China Shao Jun, again probably could have been a main story instead of this 2D half baked monstrosity. Not sure what inspired those games.

• 
  Asmana (@Asmana__) reported 53 minutes ago

  @Fred1532556133 @sgaragarru87 Does ps+ contain xbox exclusives? No, does it work on pc and mobile? No, does it have ea play and benefits in ubisoft games? No Missing out on 2 games doesnt change the fact that pretty much the same service exists on other platforms

• 
  pogbum (@pogbum4040) reported 56 minutes ago

  @Dedo1380601 @1_batuta @SynthPotato i dont think it should be erased too, its a system that allows for tons of story focused side quests, the problem is really the amount and the quality of it, tw3 does it but way better, also ubisoft games main story have really mid cutscenes too

• 
  Mentor Shinobi (@TomiShinobi) reported 56 minutes ago

  @Ubisoft , Please fix the warehouses on Xbox... The keys to the warehouses are all sorts of broken. Tortuga: key is visible in Observe mode, but can't pick it up even tho I can see it is there. Black Island: it's no where, like it just doesn't exist at all.

• 
  Reetoban Chakraborty (@RitzDesmond) reported 57 minutes ago

  @beebomgaming @Ubisoft No they are not. This is just a remake. The next IP they will again screw it up with some stupid live service that nobody wants.

• 
  420dailygamer (@420dailygamer) reported 59 minutes ago

  @Ubisoft wtf is wrong with ya teams. Why did ya remove magic from AC:hexe? What; she gonna stealth her way around hexes? I'm a practitioner and ya are about to have another failure on ya hands. Fix this. Or maybe I'll hex ya.

• 
  David (@Uhohhhsis) reported 60 minutes ago

  @assassinscreed If you don’t fix the Ubisoft connect pc issue when you try to parkour in major cities I will never play a Ubi game again. Most highest voted issue in forums and NOTHING. It was perfect and then you ruined it.