Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	5 days ago
Villefranche-sur-Saône	Sign in	5 days ago
Ciudad Jardín	Glitches	6 days ago
Montréal	Sign in	6 days ago
Haguenau	Sign in	7 days ago
Val-d'Or	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Emeritus_Byte_of_Darkness (@AluCard655687) reported 1 minute ago

  The irony is people refused to spend an extra 20$ for the game. Yet have no problem finding money to buy 2 mins footage of a three year old build of the game, off a hacker that’s a low life and scamming people, yet call Rockstar greedy and corrupt when in reality they never released a bad product, unlike ea and ubishit, or a broken *** game like Bethesdas **** that has to have a launch day patch, and weekly patches for unfinished games, all three of them do it. You’re just mad that there’s no disc and online. When ea and Ubisoft also went with no disc and there have been crickets from everyone.

• 
  𝖩𝗎𝖺𝗇 (@GrannMierda) reported 8 minutes ago

  The problem is I don’t believe Ubisoft anymore. We going to see what it’s like on release day.

• 
  Tom Mohrmann (@Gamer311363) reported 9 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

• 
  Effin’ 5-7 🇵🇸 (@5Effin) reported 12 minutes ago

  @itzjustdubz I didn't like how canned the cars reaction to the crash looked. Think it was the way the camera reacted to the impact that felt fake. Almost Ubisoft-esque. Aside from that it was very GTA 4 which is my goat.

• 
  ᴠɪʟɪꜰʏ (@ruccns) reported 12 minutes ago

  @raratoman Man XDefiant would of made CoD lock tf in. I hate and will forever hate Ubisoft for making Mark pull the trigger too fast when they wasn’t ready .. and then literally letting it go whenever the issues improved significantly and there was more to the game </3

• 
  Plaism (@Plaism_r6) reported 14 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?

• 
  val (@exceedorbit) reported 17 minutes ago

  @SpekterAlt @ArifxD_v2 @InveighYT AC4 doesn't have any translation issues that I know about, unlike Ubisoft with ACfA. SEGA was kind of the goat because they were the ONLY publisher to translate the game manual. ACfA and 5thgen do not have manuals and FromSoft expected you to have read them before you play lol

• 
  SkinnyFox (@OneManArmySOLD) reported 22 minutes ago

  @TheDivisionGame If you won’t fix the games problem, just give me back my money and I’ll delete your game. Simple. It’s annoying that I would make sure I never buy UBISOFT GAMES ANYMORE. The next one, I would HACK AND PUT IT OUT THERE FOR FREE. Ur devs won’t win this war you have started.

• 
  Zephryss⛩️ (@TheRealZephryss) reported 22 minutes ago

  Assassin’s Creed needs the right balance for every type of AC game. Both classic AC and RPG AC games are important for the future of the franchise as there is now a huge fanbase on both sides. But there hasn’t been a pure new Assassins vs. Templars game in the last 10 years since 2016. Mirage was actually good and had that classic Assassin’s Creed feeling but it was too short. Black Flag Resynced is a remake, not a new original game. In the last 10 years we’ve had 4 big RPG games, 1 remake and 1 short classic AC game. This is the imbalance I’m talking about. Now if Ubisoft makes only classic AC games for the next 10 years, I’ll be angry too. The same issue applies here. I also agree that Origins was the perfect RPG game with a good story. But starting with Odyssey, things changed a lot, with bad writing, bad cutscenes, bad stories, bad dialogue, and bad quests becoming a recurring problem. Ubisoft got used to it and didn't care about it as the sales numbers are good. But it became a big problem at a later stage. That's why we’re still getting complaints about the writing and cutscenes. Ubisoft has forgotten the origins of the franchise and changed its direction from one path to another for money and sales numbers. Yes changes are needed and evolution is important but you can’t completely forget the core Assassin’s Creed pillars. If we had gotten 3 big AC RPG games and 3 new classic AC games in the last 10 years, there probably wouldn’t be this level of division and controversy. I’m not gatekeeping anything. I’ve supported both AC RPG fans and classic AC fans from day one on this platform. I started making content with AC Shadows and I have more than 500 hours of playtime in it. I also have over 1000 hours in Odyssey and Valhalla, which is more than my combined playtime from AC1 to Syndicate. Everyone knows I’ve made more content about the AC RPG games than the classic games. But I’m an AC creator. I just want the best for this franchise and I want to see both sides of the fanbase happy and together because of Ubisoft’s future decisions. At the end of the day, it’s all about the fans, what they want to play, and what they enjoy. No one can stop you from enjoying a game. If I’ve unknowingly hurt anyone’s feelings with my previous posts, I’m sorry.

• 
  ZeroVII (@zerovii_) reported 23 minutes ago

  @EpicGarloid @fivesixtwodude Volition has **** games. Ubisoft releases nothing but **** games. Firewalk, rip. Arkane, their last games have been ***. Rocksteady made live service **** game nobody wanted and BFV was genuinely bad. Most of those don’t correlate with their social media posts. Just bad games

• 
  Bloxycolah (@Bloxr6) reported 23 minutes ago

  @Ubisoft can we just nerf the ******* tcsg already? Its been broken for nearly 2 years now. It just flew under the radar because everyone still had acog 75 damage is ludicrous, especially with how little recoil there actually is for it.

• 
  Nathan (@MacqueenNathan) reported 26 minutes ago

  @UbisoftSupport I bought Watch_Dogs on steam last night and I’m getting error: online session unavailable the Ubisoft service is not available. Please try again later. Are you guys able to assist me with this? I bought the game on Steam last night and I got the complete edition.

• 
  A Magical Cupcake (@AMagicalCupcake) reported 27 minutes ago

  @Deadmannumber2 @YorchTorchGames You show examples for the developers side, however the customer is why Steam has prevailed as the primary method for game purchases on PC. Origin, Uplay, Battlenet, Stardock, Games For Windows Live, and more have all failed to actually have a user centric model where features that the users want never arrive... just ****** services or even worse god damn paywalls (looking at you GFWL). Even with giving high profile games away for free has not gotten Epic the share of the PC market they wanted because thats the only reason many people have an account on their service, it lacks/lacked for a long time the basic features most PC players hat become accustomed to. Now, you want to talk about monopolies of digital distribution of games... go to sony, mircrosoft and nintendo as there is no other place to buy games digitally on those platforms. PC has Steam, Epic, EAPlay, Ubisoft Connect, GOG, Battlenet, and a few others. The only reason why Epic has the market share they do is because they gave more favorable terms for devs, working at a loss that they could eat since they have Tencent money behind them. Epic could have taken the funds that they use for ****** practices and added features to their service to be comparable or even come close they mightve succeeded... but the fact that they came out just trying to leverage their engine license costs to entice devs shows they were never long for the market and didnt understand it.

• 
  DisabledBrandon (@DisabledBrandon) reported 27 minutes ago

  @UbisoftSupport Can’t link my phone number to my account. So I cannot play ranked then when I went onto Ubisoft support to send a message on what the issue I am having is. It just wouldn’t let me send the message. Absolute joke. SEND A VERIFICATION CODE TO MY NUMBER

• 
  Jacob Marsh (@JohnMar39804972) reported 28 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Jacob Marsh (@JohnMar39804972) reported 28 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Dhaval Solanki (@dhavuhikari) reported 30 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it some month ago. At that time I logged in with my Google account you can see i just play 2 and half our and That Google account is completely gone now. ​Now whenever I try to play, Ubisoft Connect shows: “Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already filled the Ubisoft recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? ​Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Fury (@FilthandFury411) reported 34 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported 36 minutes ago

  Fix the smurf accounts. Fix the xim cheaters. Instead you ban people for using vulgar language . Imagine a mature rated game like Grand theft Auto doing the same things they do in this game. Ubisoft will be sued for stupid **** antics @Rainbow6Game

• 
  America First 🇻🇦 🇺🇸 🇮🇱😺 (@magaman28) reported 36 minutes ago

  @Ubisoft @UbisoftSupport I assume your aware of the glitch linking premium accounts to ghost recon wildlands and breakpoint? I can't access definitive editions of either game on Xbox or pc.

• 
  Nokrot (@Nokrot_2_NK) reported 39 minutes ago

  @Lucid00 at this point i believe the pirate community only gets even more points every time a company tries to cut anything sony? physical media ubisoft? service games that are now useless discs nintendo? not a single clear way to play ds tittles and now poke bank idk...

• 
  Anthony Soprano (@TonySopranoLCN) reported 39 minutes ago

  @philthatremains I do not miss games without patches. Being able to fix broken **** on the fly is great...I like content patches and **** too...and DLC expansions. Yeah, some of it is whack (anything Ubisoft) but mostly the problem is greed...

• 
  Tru (@mscgtru) reported 42 minutes ago

  @YtfhR6 @Ubisoft @UbisoftSupport That’s what happens when the only ML your anticheat uses is statistical and requires insane confidence, look at any other game this isn’t an issue as they have ML that watches live gameplay and bans based off of that and statistics.

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 44 minutes ago

  @UbisoftSupport **** you ubisoft support , you guys think youre smart , not fixing your game , making us go to ubisoft support for help and when we try to ask about the conection issues you decline me from opening a case and redirect me to basic answers that do not solve the prob

• 
  𝔸𝕟𝕕𝕣𝕖𝕨 🔰 (@Only1Digginz) reported 45 minutes ago

  @3denFPS The horrific launch of the first season and the netcode issues really tied a lead weight around that game's ankles. Really enjoyed it but Ubisoft just didn't have the patience to fix the problems. They wanted an instant hit in the live service space which is never reality.

• 
  Typsy B34ST (@B34ST21) reported 50 minutes ago

  @Ubisoft @UbisoftSupport FIX THE ISSUE WHERE CONSOLE PLAYERS (WHO PLAY WITH JUST CONTROLLER) GET STUCK IN THE PC POOL!!!! THIS HAS BEEN GOING ON FOR ABOUT A MONTH NOW!! DO SOMETHING

• 
  MagnaCarta80 ★ (@MagnaCarta80) reported 51 minutes ago

  @Ubisoft the world ascension 2 event is absolutely broken. The zahamaribus are way overtuned. Fix it.

• 
  Jacob Marsh (@JohnMar39804972) reported 53 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  aRorschachTest (@aRorschachTest) reported 55 minutes ago

  @VarsityGamingTV EXPAND TTS. FFS console would like to get in, and with more games more will get caught. Battlefield 1 did it a decade ago! I don’t know what Ubisoft’s problem is

• 
  Nope (@JanVac91) reported 59 minutes ago

  @GTAVInewz It's not an issue. Ubisoft created so many massive empty open world that shows how dimension doesn't matter if the world is empty. Also do you want to spend 10 minutes in PLANE to reach the opposite edge of the map?