Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Villefranche-sur-Saône	Sign in	4 hours ago
Ciudad Jardín	Glitches	15 hours ago
Montréal	Sign in	1 day ago
Haguenau	Sign in	2 days ago
Val-d'Or	Sign in	3 days ago
Pointe-à-Pitre	Sign in	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jessica (@itsTHR1LL) reported 40 seconds ago

  TONIGHTS UBISOFT OPTIMIZATION RANKED STATS: 5 RANDOM 100+ FPS FRAME DROPS 🔥 1 RANDOM CRASH 🥶 2 TIMES WHERE FRAMES DIDNT BOUNCE BACK TO OVER 120 AFTER A DROP 📈

• 
  RenovatedLee (@RenovatedLee) reported 3 minutes ago

  @spykicksin @kabrutusdeid There were people complaining about the login bs with Campaign Evolved, no-one expects quality from Ubisoft anymore lol, I should be able to just use the login from whatever launcher I bought the game from and be able to play without limitations. That's not whining.

• 
  Tom Mohrmann (@Gamer311363) reported 3 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

• 
  iampowlly (@iampowlly) reported 5 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bout it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Assassin's Creed Unlimited (@ACUnlimited378) reported 5 minutes ago

  The bottom line is - Ubisoft makes those games, I play those games, and I enjoy them for what they are. If all AC franchise was the exact copy - paste of the early games, people would say it was boring and they needed to change it up a bit. That said, do I want the actual assassins and templars to be the centre point of future games? - Definitely. Do I want the MD to come back the way it was in Desmond's era? - Certainly. Ubisoft did such a great job with Mirage and all fans agree on that. But what they also agreed on was the fact that the game was too short. And it highlights the problem that now the fans expect longer games, or rather, games that they can spend longer time on. And how do you all suggest it's gonna happen if we just revert back to basic linear gameplay?

• 
  Nathaniel, the best Lizzer (@Jonathanfrost22) reported 8 minutes ago

  Thanks to @Ubisoft for stealing my money. Bought the apex using my tokens. I get all items except for what makes the pack worth it, the blademoth wings. Your customer service sucks and just gives the Royal runaround.

• 
  Nope (@JanVac91) reported 9 minutes ago

  @GTAVInewz It's not an issue. Ubisoft created so many massive empty open world that shows how dimension doesn't matter if the world is empty. Also do you want to spend 10 minutes in PLANE to reach the opposite edge of the map?

• 
  JorRaptor (@Jorraptor) reported 10 minutes ago

  @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

• 
  GwynnieThePoo (@GwynnieTheP00) reported 11 minutes ago

  Ubisoft+ is the absolute worst. Gets weird logins (hacked) regularly even after having 2 factor login and will tell you your password is wrong when it’s not. Forcing players to have that trash is egregious. Deleting account (2nd time I’ve deleted in last 5 yesrs). Never again.

• 
  doursen (@doursen) reported 15 minutes ago

  @Ubisoft fix your servers and give me my rr back please

• 
  Dr. Urby-G (@UrbyG92) reported 15 minutes ago

  @MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!

• 
  Dractheimpaler (@HarryJohnSmth) reported 17 minutes ago

  @Willydawildcat @JAYGAMING029 And could they need and should be all guns sound the same. Breakpoint had the same problem and they added better sound to ask M4 and acr. They should have done the same to Wildlands but ubisoft does not care enough

• 
  #InvestigateAncelotti (@gamingbackup2) reported 17 minutes ago

  Yes, an open world game filled with repetitive and mindless tasks that fills your little brain with dopamine this ain't like what Ubisoft has been doing for more than a decade, no. Btw the idea of an adult sayong that gaming helping with problem solving 🫩

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 20 minutes ago

  @Ubisoft Please fix Ghost Recon Wildlands (pc) infinite loading screen

• 
  The Raven (@RavenMentore) reported 24 minutes ago

  There is a deeper contradiction worth discussing when public influencers or social-media personalities repeatedly accuse parts of a fandom of “gatekeeping,” while simultaneously dismissing, belittling, or refusing to engage with criticism from those same communities — particularly when those creators have ongoing partnerships, sponsorships, promotional relationships, or other professional ties with Ubisoft. To be clear: genuine gatekeeping absolutely exists. Telling people that they cannot enjoy Assassin’s Creed because they discovered the series through a newer game, prefer RPG mechanics, like a particular character, or have different interpretations of the franchise is unnecessary and toxic. But the word “gatekeeping” can also become so broadly applied that it stops being a meaningful criticism and instead becomes a way of dismissing disagreement. There is a fundamental difference between gatekeeping someone from participating in a community and criticising the direction of a franchise you have been invested in for years. A fan saying, “I don't like where the series is going and here's why” isn't automatically gatekeeping. A fan saying, “I prefer the older games because of their emphasis on social stealth, investigation, parkour, smaller-scale environments, philosophical storytelling and the Assassin–Templar conflict” isn't automatically gatekeeping. And a fan questioning Ubisoft's creative decisions, monetisation, design philosophy, writing or treatment of established characters isn't automatically gatekeeping either. Those are opinions. And opinions don't become illegitimate simply because they come from people who disagree with the current direction of the franchise. The bigger issue is what happens when an influencer positions themselves as a representative of “the community” while only acknowledging the portion of that community that agrees with them. A fandom isn't a single ideological bloc. Assassin's Creed has existed for nearly two decades. It contains people who started with AC1, people who started with Ezio, people who came in through Black Flag, Unity, Origins, Odyssey, Valhalla, Mirage, or other entries. Some prefer linear games. Others prefer RPGs. Some care primarily about the historical settings. Others care about the Isu mythology. Some care about stealth. Others care about combat. Some want the franchise to return to its older structure. Others want it to continue evolving. None of those groups automatically has exclusive ownership of the franchise. But that also means no individual influencer gets to decide that one particular perspective represents “the fans” while every opposing perspective is dismissed as “gatekeeping,” “toxic fandom,” “nostalgia,” or some other convenient label. And this is where the contradiction becomes particularly important when professional relationships with Ubisoft are involved. Having a partnership with Ubisoft doesn't automatically invalidate someone's opinion. That's not the argument. The reasonable question is whether someone can maintain genuine independence while simultaneously presenting themselves as a voice for a wider community. If your professional position, access, sponsorships, promotional opportunities or relationships with a publisher create incentives to maintain a particular narrative, then you should be especially careful about presenting your personal interpretation as though it represents everyone. You can absolutely be a fan and work with a company. But being a fan, being an influencer, and being a representative of an entire community are three different things. If you repeatedly tell other fans that they're “gatekeeping” because they don't share your interpretation, while refusing to acknowledge legitimate criticism from them, you're no longer really representing the community as a whole. You're representing yourself. And there's nothing inherently wrong with that.

• 
  MisterAlpha444 (@MisterAlpha444) reported 26 minutes ago

  The biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.

• 
  Zuriel (@Zurielcbx) reported 27 minutes ago

  I really REALLY hate Ubisoft, wdym I can't login in the PC I created the account???

• 
  Dark Protagonist 🎮 (@ShanTofique) reported 28 minutes ago

  @GhostRecon Wildlands crashes on lanuching from Ubisoft store after recent update Fix that plz

• 
  Louie (@Louie_vuu) reported 32 minutes ago

  @Ubisoft is so ****. They allow cheaters to gain and take away points for those who are actually good at the game but play w/ randoms that cheat. 356 decreased I was expecting rollback points from all the cheaters I had to face. Fix ur **** game.

• 
  appealtoheaven (@NHstopguy) reported 39 minutes ago

  @OfficialNyps the pixel peek problem would be solved almost entirely if Ubisoft had the ***** to make bullets come out of the barrel instead of the optic

• 
  Kitkat5335 (@Kitkat53351) reported 39 minutes ago

  @ThiccFilA_ Eh, honestly the merch splash screen I am not a fan od...feels too 'ubisoft' and the new enemies have a fatal issue - they clip through walls/buildings/platforms worse than older illuminate pre-fix

• 
  🐦‍⬛Haki! (@hanahakis_) reported 41 minutes ago

  @WirenthReylarVT i don’t know my ubisoft login:(

• 
  w4l3Dgr7 (@w4l3dgr7) reported 43 minutes ago

  @Shacharit_69 @mosuyanagi Issue is that neither ea or Ubisoft have been able to do anything remotely close to the levels of sm2 despite it being flawed.

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 45 minutes ago

  @UbisoftSupport beat a cheater got rolled back thanks ubisoft fix your game damn feels like theres some bullshit everygame , idc about my rank if yall dont care about the game

• 
  BigCheese (@BigCheese309) reported 48 minutes ago

  They be talking about GTAVI like it’s being made by EA or Ubisoft and Is gonna be just some live service bullshit

• 
  x0Kharnage0x (Alex) (@GeneralKharnage) reported 49 minutes ago

  @Ubisoft @UbisoftSupport Your games are too full of cheaters you do nothing about to even be playable online. People use cronus and lag switch all the time. You don't even moderate your ****. How are you even still selling games?

• 
  HorseyNight (a shy gamer) (@PorqueQuince) reported 52 minutes ago

  @BethesdaStudios Yes to the virtual keyboard crash on the Steam Deck and that's it. Creations are problematic because plenty of them mean more singleplayer microtransactions like Ubisoft does. Optional, yes, but still heavily promoted

• 
  Kira, Bottom Butch Spiegel and Resident of the Jar (@KiraKiraExplode) reported 52 minutes ago

  There is a way to fix it, pretty easy actually but be warned. I wish @Ubisoft would fix that but they don't want to it seems.

• 
  The Raven (@RavenMentore) reported 57 minutes ago

  Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**

• 
  Dan (@_DanT64_) reported 57 minutes ago

  Anyone ever had a ps5 issue where no Ubisoft discs read? Perfect condition, have worked no problem before, and every other physical game works fine, but not a single one of my Ubisoft discs work? “Can’t recognise the disc”? @UbisoftSupport @PlayStationUK any solutions?