Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	3 days ago
Villefranche-sur-Saône	Sign in	3 days ago
Ciudad Jardín	Glitches	4 days ago
Montréal	Sign in	4 days ago
Haguenau	Sign in	5 days ago
Val-d'Or	Sign in	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jojo Stewart the local Jezebel spirit of Mo (@Jojobeansrock) reported 3 minutes ago

  1/ Dear @Ubisoft, You need to fix the legendary ships to where they can be beaten. You literally have players handicapped when you can't use the traveling sails for speed because y'all think it should storm all of the time. Also the camera angles get wonky when you run side.

• 
  Terry (@terrybearlawyer) reported 10 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Ser Brator (@SERBrator) reported 12 minutes ago

  @Khryn_Tzu That's one of the issues I tackle in the video. Since Resynced does not have a modern day segment (Desmond's story), I found that writers will struggle to reproduce the standards of that era of Assassin's Creed. Instead, it would be best to let the new staff learn and grow while remaking things they're familiar with (a lot of people who worked on AC 3, Black Flag, Unity and Rogue are still at Ubisoft). This will help them train under senior supervision to get ready to take on Altair and the Ezio trilogy.

• 
  ANIMUS_X (@Ubicypher) reported 12 minutes ago

  @TheRealZephryss In my opinion; Mainstream sells and mythology IS mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such. And it essentially demonstrated that historical settings could be virtualized and monetized through an endless sandbox. At that moment it stopped from being a conspiratorial/sci-fi/historical action adventure and became a blockbuster historical-drama simulator after Desmond's death. It's obvious why old fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere imbued in philosophy that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games. See immortal fenyx rising. A neat banger. It's clear they wanted to turn AC into that but they couldn't. So I think they should think about making new IP's and get those wild ideas in these. There's potential. But haters' gonna hate.

• 
  Jared Brock (@jaredjbrock) reported 15 minutes ago

  @RunaBytes It’s not that Marathon killed Destiny 2 directly. But it’s the choices that have occurred that is primarily what people are upset about - a lot of people just simplify it and blame Marathon. Bungie had multiple projects in development, spreading their studio thin. Bungie directly removed important personnel from Destiny to put them on Marathon, negatively impacting a noticeable amount of stuff with Destiny, such as PVP support and investment. Bungie consistently had art problems, particularly noteworthy with Marathon. Marathon didn’t come out at its intended time, which would have been prior to ARC Raiders. ARC beating them to the punch did a severe amount of damage to what Marathon could have brought in. Before all that, Bungie decided to build a major size studio in a high-cost area. And COVID occurred, rendering that investment very poor. Bad leadership calls led to Bungie dropping several expansions from Destiny 2, not only angering people that paid for that content, but also with the unintended side effect of making the new player experience completely awful, therefore heavily discouraging bringing in new players. Which is what you need for a live-service game — new players. On top of all of that, the cycle of dropping so much cool content just to remove it after the year was over was abysmal. Had a Monument of Triumph style Portal existed before that that old content could be recycled into, even if seasonally rotating out, it would do wonders for ensuring the game always felt like it had new content. Bungie also started and promised a new Nine saga. The first major entry being cool story wise but pretty bland and awful gameplay wise. The second being a Star Wars-esque expansion in terms of lore and gameplay, which isn’t for everyone. The story was building to somewhere cool, and it was just completely dropped — even with a significant amount of content already complete and near ready to ship. What angers players the most is that the story was not left in at least a good enough state. It was just up and wrapped up quickly with lingering plot threads in case they wanted to continue, which they show no plans of doing. All that to say, while it’s not directly Marathon’s fault, it is simultaneously easy to see where the investment into Marathon and not Destiny led to Destiny falling into the abyss it is. The fact that Destiny won’t continue, and yet you see a studio like Ubisoft doubling down and creating The Division 3 is just asinine. Destiny 2 was never designed to be an infinite game. That’s a decision that must be made from the start, as it is going to always be a place of catch up if you make that decision later. All we wanted was them to invest in Destiny 3 so that they could develop and realize that intent that they tried but failed to do with Destiny 2.

• 
  𝐉𝐀𝐋𝐈𝟐𝟎𝟎𝟔® (@jali_06) reported 16 minutes ago

  @hergeleyim @TheDivMobile @UbisoftSupport Try unlinking both Ubisoft and Twitch accounts, then relink them and log out of both. Then log back in; this might resolve the issue.

• 
  Patrick PJ Realmuto $BUBBLE 🫧🫧🫧🫧🫧 (@JammedDoor) reported 16 minutes ago

  Fix the smurf accounts. Fix the xim cheaters. Instead you ban people for using vulgar language . Imagine a mature rated game like Grand theft Auto doing the same things they do in this game. Ubisoft will be sued for stupid **** antics @Rainbow6Game

• 
  Bimbim (@Ebemmmmmm) reported 24 minutes ago

  @UbisoftSupport I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.

• 
  Nokrot (@Nokrot_2_NK) reported 28 minutes ago

  @Lucid00 at this point i believe the pirate community only gets even more points every time a company tries to cut anything sony? physical media ubisoft? service games that are now useless discs nintendo? not a single clear way to play ds tittles and now poke bank idk...

• 
  iampowlly (@iampowlly) reported 32 minutes ago

  @Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bought it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.

• 
  Bloxycolah (@Bloxr6) reported 33 minutes ago

  @Ubisoft can we just nerf the ******* tcsg already? Its been broken for nearly 2 years now. It just flew under the radar because everyone still had acog 75 damage is ludicrous, especially with how little recoil there actually is for it.

• 
  Fury (@FilthandFury411) reported 37 minutes ago

  @Jorraptor @TheRealZephryss Bro we are not gate keeping. We like the old AC game and not the new ones. If the new ones don't sell due to old fans not buying them that not my problem. If Ubisoft want to change what work fine. Im not buy it.

• 
  The Hidden One (@TheHiddenOneAC) reported 39 minutes ago

  I came across this old Ubisoft video about Studio Alice, and it explains so much as to why writing quality and standards have completely declined from back then to now. So basically, Ubisoft back in the day during their prime era created an entire internal group to improve the quality of their writing. Writers would bring in their scripts to get another set of eyes on them, and then have problems pointed out, and actually be challenged when something wasn't working. Corey May in this video talks about how important it was for writers to have somewhere to go for HONEST feedback. He talks about when he was writing games himself, there were times where he had nobody to turn to for help or guidance. Nobody to look at his work and tell him what they thought. Studio Alice was partly his attempt to give the writers the support system he wished he had. He says writers would come to him and basically say, "I need your help. I would love it if I could show you my work and you could tell me what you think of it." What is said at 4:57 literally describes the current state of Ubisoft writing quality. Lowkey, she kinda foreshadowed today's Ubisoft. I find this so funny because watching this video after my tweet about the Ubisoft writer seemingly being oblivious to how much worse the new Black Flag Resynced writing feels compared to the old really puts things into perspective.

• 
  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 40 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

• 
  anna_world (@WorldAnnia47936) reported 40 minutes ago

  @seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?

• 
  Andrew J (blue tick) (@JAndyjames) reported 41 minutes ago

  @lastchalice As per PlayStations current terms of service, you currently dont own your copy of gta 6, your just buying w license to play it. As per Ubisoft with Scott pilgrim vs the world, it can be revoked at any time for any reason. At least a disc copy you own it I. Perpetuity

• 
  Choochoo Train (@ChoochooTr68965) reported 41 minutes ago

  @Katsurote peoples main issues with he game is first and foremost the story. It's **** from a butt and there's no room for debate on that. Too much Ubisoft busywork. The upgrade/suit system not as cool/fun as first game Mary Jane sections like come on man lol movement is great

• 
  qhnur (@q7hnr) reported 43 minutes ago

  @Ubisoft @Rainbow6Game fix ur game how are people getting -18k +5k so many false bans wtf is going on?

• 
  Gladmius (@DaBabySnatcher) reported 44 minutes ago

  @Ubisoft why ******** do you need to put captcha in account recovery? This **** is ******* broken.

• 
  MagnaCarta80 ★ (@MagnaCarta80) reported 44 minutes ago

  @Ubisoft the world ascension 2 event is absolutely broken. The zahamaribus are way overtuned. Fix it.

• 
  Jack🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@purchase_jack) reported 45 minutes ago

  @UbisoftFR @GhostRecon any plans to fix some of the bugs that have been introduced through the latest 60fps patch, for ghost recon wildlands?

• 
  johnnypearl ❁ (@j0hnnypearl) reported 47 minutes ago

  @GhostRecon My BIOS is from this month and I have the Steam version, though I also own the Ubisoft Connect version; loading is slow on both. I was going to make a video, but since they’re already fixing the NVGs, the loading times, and the weapons, I’ll just wait for the fix.

• 
  Dr. Urby-G (@UrbyG92) reported 51 minutes ago

  @MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!

• 
  Jacob Marsh (@JohnMar39804972) reported 52 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Miguel Dagnino (@mdagnino22) reported 53 minutes ago

  @TheDivisionGame Hi, I've had a problem for a long time, and it's been happening again lately. Ubisoft Support hasn't been able to provide a solution so far. Please, I need help, since I've put a lot of hours into the game. case: 26473524

• 
  RonninAu (@Ronnin_R6) reported 54 minutes ago

  @NBDY2k @Sh44dy @Ubisoft I lost 3 elo yesterday and got + 3 5x. Definitely broken.

• 
  The Raven (@RavenMentore) reported 54 minutes ago

  @Jorraptor @TheRealZephryss Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**

• 
  aRorschachTest (@aRorschachTest) reported 58 minutes ago

  @VarsityGamingTV EXPAND TTS. FFS console would like to get in, and with more games more will get caught. Battlefield 1 did it a decade ago! I don’t know what Ubisoft’s problem is

• 
  Dhaval Solanki (@dhavuhikari) reported 58 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it some month ago. At that time I logged in with my Google account you can see i just play 2 and half our and That Google account is completely gone now. ​Now whenever I try to play, Ubisoft Connect shows: “Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already filled the Ubisoft recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? ​Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  Effin’ 5-7 🇵🇸 (@5Effin) reported 58 minutes ago

  @itzjustdubz I didn't like how canned the cars reaction to the crash looked. Think it was the way the camera reacted to the impact that felt fake. Almost Ubisoft-esque. Aside from that it was very GTA 4 which is my goat.