Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (15%)
• Glitches (10%)
• Matchmaking (2%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Sign in	1 day ago
Missouri City	Sign in	1 day ago
Charleroi	Online Play	6 days ago
Lille	Sign in	6 days ago
Paris	Sign in	6 days ago
Paris	Sign in	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris McGowen (@Elipter) reported 6 seconds ago

  @TheReopracity @CDUB901 @OsheaJacksonJr Ubisoft fired around 4,000 employees within the last 5 years due to poor sales from woke tactics in their games. none of them were live service games. Woke bullshit ruins studios.

• 
  Peter van Dam (@PetervanDamNL) reported 11 seconds ago

  @TimSweeneyEpic Tim, even if you would release GTA VI on Epic Games tomorrow for free for everyone, I would still wait for the $100 version on Steam so I don't need to use your crappy store. Don't go blame Steam for the **** product you have. Fix your store, and services. Same goes for uplay

• 
  Casual (@CasulOfCatarina) reported 1 minute ago

  @SteamInvHelper I would not abandon it instantly, but if epic games gave a good service (they don't) I would at least take the free games or buy games there if they're cheaper than Steam, the problem is that EGS services is bad, Xbox on PC is bad, Uplay and EAplay are bad, only good store is GoG

• 
  chicago fanatic (@cubbies914) reported 1 minute ago

  @X1seh @beef198819 @Ubisoft I’ve been champ for 17 seasons and it’s just fine. Have some fun, dok is broken but they’ll nerf it soon. Casino seems like a decent map, you people are just miserable

• 
  Ty 🐻🧦 (@lutherdaburden) reported 4 minutes ago

  Just got kicked from a ranked game and can’t reconnect. Gonna lose RP and get an abandon sanction. ELEVEN YEARS FIX YOUR GAME @Ubisoft

• 
  Cool Guy™ 🌈✞🌛 (@ChurchOfMoons) reported 6 minutes ago

  @DarkEnzo0309 @ThatChristian12 Problem is, what exactly is "selling well" to Ubisoft? They had insane expectations for Lost Crown that it couldn't possibly hope to match, it was a metroidvania set at $60 that still sold 1.5 million copies but that still didn't sound like enough for them.

• 
  Chibi_Manakete (@CManakete) reported 9 minutes ago

  @JirooG99 @Pirat_Nation I've had this happen my microsoft xbox account too when I tried to play with friends on Grounded 1 while being on steam. The 2fa bugs out so bad even if I launch either uplay or the Xbox app to "fix" it directly. And at least I get access to human(?) support in a reasonable time.

• 
  no arms and no legs (@noarmsandnolegs) reported 9 minutes ago

  To everyone saying 'wE wAnT NeW gAMes DiReCtLy, nOt a rEmAkE': Remember Star Fox Zero? Brand new game, flopped, franchise dead for 10 years. Remember Sly Cooper 4? Brand new game, underperformed, franchise buried for 13 years. In today’s industry, executives won't risk $50M+ on a dead mascot without checking if the audience is still there. Buying Legends Retold is literally voting to tell Ubisoft: 'Yes, we want Rayman 4.' It's that simple. Concerning Star Fox, they are doing a remake to test it. Sly Cooper just got a teasing in Astro Bot recently, and seeing the fanbase going nuts after it, they might be considering something. Now, concerning Spyro, that I love too btw: Activision released both Crash and Spyro remakes to test the waters. Crash exploded (20M+ copies), Spyro did okay but didn’t match those insane numbers. Guess who got a big-budget sequel? Crash 4. Aaand who got sent to support Call of Duty franchise? Toys for Bob. At least Spyro appeared in CTR Nitro Fueled. I heard recently that Spyro will have a sequel. Could be anything, but they know the popularity of it. Patience is key guys.

• 
  $hinigami (@ChrisTheGold3n) reported 14 minutes ago

  @TitaniumRolo CS is my main game so I can't see the point of a market where $ is locked into the Ubisoft ecosystem. I don't really see the problem with the rereleases but then again I've been playing Siege 2016 I never owned many rare skins so I don't personally feel the OGs pain with skins

• 
  fearthecow (@Fearthecow93) reported 15 minutes ago

  @naranciagaming It may not speak for every game but when the ubisoft CEO (or lead dev idr) was interviewed about their change to massive open world games that cost so much more money his response was like yea it costs more but WAY more people buy it. So the issue is customers want these games

• 
  🔎🕵️‍♂️Floki, P.I🕵️‍♂️🔎 (@Floki_Vt) reported 16 minutes ago

  All this tells me....Ubisoft didnt actually learn the issue that was Yasuke backlash... Sad ultimately.

• 
  Mistah Ugly (@hka_zero) reported 17 minutes ago

  @Pirat_Nation ...Was it true, though? This **** sound so *** for MANY REASONS - Ubisoft being Ubisoft, the news of Valve "suddenly" threatening with legal trouble... I won't be suprised if half of the accusations at this point are just to ragebait people into hating Valve.

• 
  🐒🐒🐒🐒 (@zCrxticxl) reported 18 minutes ago

  @ChiGodd @Ubisoft Bro nah they dont care obv… still it has to be said. They cant fix their issues its not only cheaters ubisoft is just doing it wrong!

• 
  Aceman67 (@aceman67) reported 20 minutes ago

  @CG12_Locks Valve having a Monopoly would mean Steam is the sole provider/distributor for digital games. That is just factually untrue. EA, Epic, Ubisoft, GoG, and many other stores exist. Gamers choose Steam because it's the better service, Sweeny's malding notwithstanding.

• 
  ZODIAC (@zodiacR6_) reported 21 minutes ago

  @zCrxticxl @Ubisoft valid crash out

• 
  Cool Guy™ 🌈✞🌛 (@ChurchOfMoons) reported 23 minutes ago

  @jonathan_w54573 @TequilaMan89 You're trolling. UbiArt was used for 4 games and the last 50 games Ubisoft has done are live service UE5 schlockfests lol

• 
  Anish Moonka (@anishmoonka) reported 26 minutes ago

  Rayman is a little cartoon hero with no arms or legs, and back in 1995 he made Ubisoft famous. Then the company he built spent thirteen years acting like he didn't exist. Now that they're in serious trouble, they're bringing him back. He started out as a launch game for the very first PlayStation, dreamed up by a young French designer, Michel Ancel. He sold more than three million copies, a huge number back then. A year later, Ubisoft sold shares to the public for the first time. That early hit helped turn a tiny French company into the giant that would later make Assassin's Creed. His best years came later. In 2011 and 2013, he returned with two beautiful hand-drawn games, Rayman Origins and Rayman Legends. People still rank Legends among the best games of its kind ever made. It was finished and ready to launch on Nintendo's Wii U. Then Ubisoft held it back seven months so they could sell it on PlayStation and Xbox too. The people who made the game were furious. Ancel and his team posed for photos holding handmade signs that begged their own bosses to just let it out. One read "Release Rayman." Another showed Rayman crying, next to a single word: "please." Ubisoft said sorry by handing Wii U owners a free piece of the game. When the full game finally arrived that September, it still sold worse than Ubisoft hoped, and took years of re-releases to reach 4.48 million copies. That made it the best-selling Rayman of all time. And then he disappeared. That was the last proper Rayman game for over a decade. He got shoved into small phone games, while the screaming cartoon bunnies from his own spinoff, the Rabbids, blew up bigger than he ever did. They got so popular they dropped his name from the title and started teaming up with Mario. The bunnies alone have sold more than twenty million copies. By 2023, Rayman was a guest character you had to pay extra for, dropped into a game about the bunnies he used to fight. His creator quit Ubisoft in 2020. This past January, Ubisoft fell apart. In a single trading day its stock lost a third of its value, the worst day since the company went public in 1996. The whole business was suddenly worth about 616 million euros. At its peak in 2018, it had been worth 11 billion. Ubisoft cancelled six games and shut two studios. A few months later it reported the biggest loss in its history, around 1.5 billion euros. The team behind one of its recent, well-reviewed games had just been broken up after it sold poorly, and some were quietly moved onto this Rayman remake. Rayman Legends Retold survived the cuts that killed bigger games. The little cartoon who helped make Ubisoft a giant is now, three decades later, their safest way out, because when you are losing money this fast, nothing beats a game people already love.

• 
  ShoXwave (@ShoXwavve) reported 26 minutes ago

  @Koala_Kong It doesn't work when Ubisoft can't remaster the original trilogy like Crash

• 
  ReimansZuwa (@ReimansZuwa) reported 33 minutes ago

  @TimSweeneyEpic Brother... "Be better". Steam is not a monopoly, i can buy any game EXCEPT THE ONES SOME DEVS DECIDE TO NOT SELL FOR ANY REASON on any platform. problem is, like battlenet, uplay, EApp, there is little or less features/performance than Steam or GoG Galaxy, idk why, you tell me.

• 
  Billy (@DN010892) reported 35 minutes ago

  Can we get rid of the Guillmot family from Ubisoft already? Their anti-Consumer practices and obsession with open world rpgs and live service have ruined: Ghost Recon Assassin's Creed Rayman Prince Of Persia Rainbow Six Far Cry BG&Evil Splinter Cell Tom Clancys Brand

• 
  Logan (@Fish_Fan_7788) reported 37 minutes ago

  Ok so at best we’re both right. TBH I don’t care if they charge a 99% fee if I, the consumer, am getting the best price without having to put up with a lesser experience on Ubisoft connect/ea app I want them to just provide me a good service then I wouldn’t even need steam.

• 
  Wandz (@Yewande92) reported 40 minutes ago

  @Providence_777 @Cursemark143 relasing IPs and are adding budgets to games their making. people have to wait between 4- 7 years for a new game and it costs £70. Companies like Ubisoft often bring out bugged and expensive games. The issue is not based on how a video game character looks.

• 
  Mia (@Calzonification) reported 43 minutes ago

  @v1bezz0 thing is ubisoft have basically said that rayman 4's existance is reliant on the success of legends retold. Activision never said that about spyro, all i remember activision saying was that after crash team rumble failed they no longer wanted to make platformers

• 
  Gospel🍉🇵🇸 (@v1bezz0) reported 47 minutes ago

  It’s even funnier with Legends retold cause even if they do in fact make Rayman 4 it lowkey could just get the Crash 4 treatment and be seen as a failure in Ubisoft’s eyes if it don’t make Assassin’s Creed Numbers Ubisoft and Activision are just two halves of the same coin

• 
  she mac my wood until i fleet (@com_radical) reported 49 minutes ago

  @gwentandbolters @ForgetThatIdea @Master_Asmodai “i wonder why companies like ubisoft are broke now” ubisoft isn’t broke. they are losing money. they are losing money because they make bad games that don’t sell high enough to justify their budgets. the problem is you think the games are bad because they’re woke. you think that-

• 
  Default (@WinnerDefault) reported 51 minutes ago

  @TimSweeneyEpic Ubisoft could have just lowered the price on both storefronts to resolve the issue and create a net benefit to customers.

• 
  Viral_Votarist. (@Viral_Votarist) reported 56 minutes ago

  @BikiniBodhi Even low ranks are full of cheaters. Ubisoft made ZERO effort to fix the biggest problem of all. Just played a copper 5 who aced 3 rounds!

• 
  Frankiestein of shedtwt⚧️ 💛🤍💜🖤 (@HyunOfShedTwt) reported 57 minutes ago

  @Blakehascake007 @RaymanGame @Ubisoft Are you stupid? For one you said preservation and this preserves it. Also no one has ever been arrested for modding their switch only those who sell it as a service. Also it only disables online features. I was on the fence on this game but all the gkc hate is why I'm buying it

• 
  Fr€$h Pr!nč€ (@Zamani_2Fresh) reported 58 minutes ago

  @Asopopout @Dirk_mp4 1 - I get you don’t get me wrong, however, the issue here is that PlayStation is literally practicing the same scummy practices as Ubisoft, 2K and EA. Make the same game with a different code of paint. They are basically asking us to pay premium price for the same product.

• 
  Brandon Marr (@Bdog069) reported 59 minutes ago

  @1GamewithDave1 The only time I had a problem with it was Ubisoft assassins creed where both Odyssey and Valhalla made the females the canon characters and at that point I was like then what ******** was the point of me choosing males for those games