Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	3 days ago
Mexico City	Sign in	4 days ago
Cehegín	Online Play	8 days ago
Weimar	Sign in	8 days ago
Pessac	Online Play	8 days ago
Escalquens	Glitches	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Expert Merc “Rome” (@InMercenary) reported 7 minutes ago

  @CABOOSE27xx I played it on my XBOX back then since it came free with the release of R6S, and now I have it on my PC but damn I hope they fix the PC port in the future (if Ubisoft has a change of heart which is like asking a roach to turn into a gold bar)

• 
  Endymion (@EndymionYT) reported 7 minutes ago

  PLATINUM TROPHY 213 ASSASSIN’S CREED BLACK FLAG RESYNCED A pretty good remake but I have problems with it too. While the majority of what I enjoyed in the original is kept in tact, personally what was added was inferior to the base version imo The new officers were okay, but I found this remake lacking in meaningful additions. Weapons are still very limited, there’s no muskets to shoot now & the game desperately needed more variety in the combat/build crafting area. The amulet system or whatever they call it where your little trinkets give you buffs is a step in the right direction without going full blown RPG, but I would’ve loved to see more variety in weapons & what Edward could use. Build him as more of a swordsman or gunner for example would’ve been cool. They’re on the right track at least. Only trophy that was annoying is the one where you need to fill every piece of the mansion with art. Cause you have to rely on RNG to get it. Although all in all, a rare win for Ubisoft, even if again I have problems with quite a bit of the game still. Some facial models look bad still, game needed more variety & as a remake imo they could’ve gone further But if you compare this to Shadows, I mean this game is way better obviously. I hope they remake Rogue, cause that game deserves more love. Anyways moving on, hopefully Ubisoft learns from this & maybe do a Black Flag 2 some day. The audience clearly wants it & Edward is still one of the best protagonists in AC history

• 
  mobbie (@Mobbie1996) reported 9 minutes ago

  @GinRombayRumba @ChesronKocsis @digitalfoundry Also, forgetting Ubisoft no longer sells keys globally but login redeems and even then that's barely a thing

• 
  FauntasticPhish (@OfficialMipha) reported 10 minutes ago

  @BeatemupsWood They’re, by far, the best game company when it comes to service their IPs. Microsoft and Sony have abandoned the majority of their legacy IPs, EA and Ubisoft only really focus on their heavy hitters and companies like Valve and Rockstar don’t even try, especially valve

• 
  monster_energy (@monster_gamin) reported 10 minutes ago

  @Ubisoft Fix your bugs in ac black flag please, I can't play for over 3 days now on my deluxe edition 👌

• 
  🌾 (@Omanthegreats) reported 11 minutes ago

  @UbisoftSupport Hello Ubisoft Support, I am experiencing a critical issue where my Ubisoft account has been hacked and the primary email was changed to a Hotmail address without my authorization. I cannot log in anymore.

• 
  Parris (@vicious696) reported 15 minutes ago

  @cyntheticss @Ubisoft you have a problem

• 
  Trollaria (@Trollaria) reported 19 minutes ago

  @TheGameVerse Now they should fix the greed/problem that uplay units and discount codes should not expire. Thats a reason why i dont buy black flag 2. They can have 80% of the price or nothing. Its their choice. I dont like to spend on greedy company’s.

• 
  16thHarmony (@16thHarmony) reported 20 minutes ago

  @DualBladeSteven @MoreLimitless And this means ZERO chance of these games going to game pass. And this is why Asha is very SLOWLY in the process of restructuring game pass. That will eventually be an archive service more akin to Ubisoft Classics. Steam is coming to take over from the Xbox store.

• 
  Jordan Dufrene (@J0rdvnn__) reported 20 minutes ago

  @Ubisoft Fix your ******* Ubisoft Connect app. I've bought games on pc that I can't even ******* play.

• 
  Sheldon Yakiwchuk (@YakkStack) reported 23 minutes ago

  @LivinTheFringe I post there daily. Full Haver Uplay episodes. Having some issues with them limiting my distribution, but not fact checking.

• 
  Happy Kuro Kitty is on BlueSky! (@HappyKuroKitty) reported 23 minutes ago

  My issue with this is how unilaterally they are making this decision that affects the company's which actually MAKE the games. Like if Guerilla or Ubisoft wanted discs for their next titles, they should have that choice. It's THEIR game, after all.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 26 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport genuine question. Do yall not care about your fan base or your game? Yall are so so so quick to announce something new but can’t fix the cheating on pc or console, or the fact that players using an elite controller are stuck in MnK pool…..

• 
  lunja 🕊️ (@peacescycle) reported 26 minutes ago

  if even i noticed how badly written the robert maynard questline was that's how yk ubisoft really has to fix it now...

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 31 minutes ago

  @Rainbow6Game @MrBoomeranggg OMG FIX YOUR **** UBISOFT

• 
  Kaya Görgüner (@kaya_gorguner) reported 34 minutes ago

  You delete my reporting ticket for no reason. You share in game reporting system. It obviously not working! Nobody in your company dont care cheating pandemi in this game. I delete now never be back again.Never play an ubisoft game ever. @Ubisoft @UbisoftSupport @TheDivisionGame

• 
  𝕸𝖔𝖗𝖌𝖆𝖓 𝕷𝖆𝖓𝖈𝖆𝖘𝖙𝖊𝖗 (@Lancaster_1899) reported 34 minutes ago

  @ObligedUniform @CultureCrave Problem is they don't determine what other publishers charge, now their first party title completely agree, but to hold them accountable for say Rockstar, or Ubisoft charging $80+ dollars is delusional at best.

• 
  Dagger 323 (@dagger323) reported 34 minutes ago

  @GreatestGMTedT @XboxArchives True. But I liked what Vegas and Vegas 2 brought to the table. They weren't as challenging as Raven Shield but they were more approachable and immersive while still having core tactical gameplay elements and a plethora of customization. Siege was a complete travesty compared to them and is nothing more than "live service" slop that Ubisoft still continues milking dry.

• 
  Alex (@FaultyR6) reported 37 minutes ago

  @SynthPotato Ubisoft is worse now than it has been they don’t know how to make a good story let alone fix their mistakes they just make more. Handful of AC games should’ve been a separate IP and they should’ve continued the original planned story for sure

• 
  Earnest L Edwards (@EEdwards34) reported 37 minutes ago

  @iTzSponge04 @lonewolfgamer30 Gamers paid for the game. Not for a temporary game no matter the servers got shut down. Ubisoft shutting the servers down was no different. If its no longer on the disk and we can't play it, it's deleted. There were no refunds given.

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 41 minutes ago

  @Ubisoft @UbisoftSupport @GhostRecon are there any plans to fix the infinite loading screen for Wildlands on PC? This is a major problem folks are having with newer PC’s. We can’t launch the game. Tons of comments on Steam, Reddit, forums, YouTube about this issue. Yall went dark

• 
  Blessed with the 'tism (@blessedtism) reported 42 minutes ago

  @nise_yoshimi I beat the series by having the 3rd game crash on me maybe a third of the way in. When I reloaded, I realized I'd have to replay the last <x> minutes and I didn't want to. Then I realized I wasn't having fun. Haven't touched another Ubisoft game since.

• 
  ‎ Ytfh (@YtfhR6) reported 42 minutes ago

  I am trio queue and enemies immediately take it that i ddossed the server becuase i am known in com (typing ytfh-verse in chat). image of chat is AGMoli threatening me that im getting manualed. anyone who knows me knows that i dont ddos. if i get banned its sieges fault. The only possible Ubisoft accounts to ddos the game were my 2 random allies: RETOUR and Ciouddyy MATCH ID: 1167f87a-492c-468c-990e-7b7504fd3e08 @Ubisoft @Ubisoft_UK @UbisoftSupport

• 
  . (@Silva_costa_07) reported 46 minutes ago

  @TheHiddenOneAC As for Ubisoft, if they need development time—well, they had four years to make *Assassin's Creed Shadows*, and the game didn't launch broken; they also had plenty of time for the remake, and it was a success.

• 
  Edrox interactive (@EDROXinc) reported 47 minutes ago

  i bet few Ubisoft games now are not playable because of online connectivity issue

• 
  Jose Cordoba (@jacordobar) reported 49 minutes ago

  @Dexerto Well of course Ubisoft would be on board, they love charging for D-tier games (oh, did I mention live service?)

• 
  @the real radiation (@RealRadiation) reported 52 minutes ago

  @assassinscreed @Ubisoft there’s a current issue with Ps5 for assassins creed black flag resynced where the trophy the memory of my memory won’t unlock, I’ve restarted my game over 10 times reloaded a save to get all the portraits again and hung them up and the trophy still

• 
  Shimery (@ery_shim) reported 58 minutes ago

  @TimoTweetss i dont think that the absence of a main character is the main problem. the universe and the story was bad. you can't do an harsh dystopian universe where you play a resistance. with the ubisoft classic mindset that don't want to put restriction on player.

• 
  Varré ✝ (@Le_Mask_Keeper) reported 59 minutes ago

  @SynthPotato It genuinely pisses me off how badly Ubisoft Quebec ****** with the modern day in Shadows. AC Vahalla, for all it's faults, was finally the chance to fix the broken and shattered Modern day but Ubisoft looked at Darby hard work and said nah, let's start this stupid plot.

• 
  Thinker (@OscarTheAccuser) reported 59 minutes ago

  @Battlefield Fix yo game Ubisoft