Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (15%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Sitten	Game Crash	2 days ago
Creil	Online Play	2 days ago
Dieppe	Online Play	6 days ago
Villefranche-sur-Saône	Sign in	7 days ago
Ciudad Jardín	Glitches	7 days ago
Montréal	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  IshayuG (@GIshayu) reported 1 minute ago

  @DanielOlimac @dukemagus I don't know what it shows. It's the game awards, the agendaen isn't regular games anymore. It's the games industry sniffing its own toes, just like The Golden Globes and so this other junk. But the reaction from any HOMM3 fan is the same. We don't like Ubisoft and r don't like what they have done to the games. Most of the HOMM games made by Ubisoft are really bad, and several of them don't even work at all due to DRM issues yet continues to be sold. They're just... selling a game where only the trial edition content can be played. They are scamming us. So wherever I hear "new HoMM announcement" my first reaction is not "yaaaaaay" it's "oh no what stupid bullshit have they done to it this time" In this case it's reasonable graphics, anything camera angles, and ultra terrible sounds, and I suspect a modding hostile UPlay integration or whatever it's called now. No thanks!

• 
  Grummz (@Grummz) reported 3 minutes ago

  Ubisoft FORGOT to include the GAME! Heroes of Might and Magic III, Complete Edition, was an empty box. The AAA publisher with massive QA departments and billions of dollars shipped a 23 kiloBYTE dummy file that errors out when you run it. It took them over 10 hours to fix it. People who bought the game were absolutely furious and reviews tanked. This is why people are mad at AAA publishers who act like they absolutely don't care about what they are pushing out.

• 
  FPSBoomerYT (@FPSBoomerYT) reported 5 minutes ago

  @SinfyVibes @WARDOGS I didn’t follow XD closely and I don’t remember all the nuances but the game entered during an absolutely brutal market, had technical and gameplay issues, progression systems lacked and Ubisoft was under tremendous financial pressure.

• 
  ThePsychAce (@ThePsychAce) reported 5 minutes ago

  @BigLipRadio @Gingervitus126 @XBOX Allegedly the next Xbox will be Windows based. It will be able to run Steam, Ubisoft Connect, Epic, etc. The issue with that theory is Xbox is explicitly against porn games on Xbox and Steam is full of porn games. So if it’s true, then the next Xbox would essentially be budget PC

• 
  Luna✨🌙 (@N1hility0_) reported 6 minutes ago

  @NerdGirl_02 Fair on the gacha ones😭 I don’t really have a problem with how Ubisoft was before I just dislike the modern Ubisoft like they’re seriously blaming gamers for the fact their stocks are dropping😭

• 
  Shiny🦋 (@Shiiny77) reported 7 minutes ago

  I think a lot of people aren't understanding what im trying to say. Im not criticizing it the way you think. I know what the style is, its xcom we know that, to some people they will see it just as a mobile game because of the miniature based look, you can't change their mind. The problem is that this style is very "unique" its not something that is made for everyone, only a specific audience will like it and as a company trying to make a profit it is strange to operate this way. I could be SO wrong and the game could be super successful at launch although this is a Ubisoft game and there's patterns. I will try the game like everyone else and see if this will change my mind.👍

• 
  FuzzyQuils 🇻🇦 (@FuzzyQuills) reported 8 minutes ago

  @BrodieOnLinux My guess is that Ubisoft's initial upload got approved then someone else managing the appID at Ubisoft uploaded a broken build afterward that didn't include the game files. (2/2)

• 
  The Hidden One (@TheHiddenOneAC) reported 9 minutes ago

  I came across this old Ubisoft video about Studio Alice, and it explains so much as to why writing quality and standards have completely declined from back then to now. So basically, Ubisoft back in the day during their prime era created an entire internal group to improve the quality of their writing. Writers would bring in their scripts to get another set of eyes on them, and then have problems pointed out, and actually be challenged when something wasn't working. Corey May in this video talks about how important it was for writers to have somewhere to go for HONEST feedback. He talks about when he was writing games himself, there were times where he had nobody to turn to for help or guidance. Nobody to look at his work and tell him what they thought. Studio Alice was partly his attempt to give the writers the support system he wished he had. He says writers would come to him and basically say, "I need your help. I would love it if I could show you my work and you could tell me what you think of it." What is said at 4:57 literally describes the current state of Ubisoft writing quality. Lowkey, she kinda foreshadowed today's Ubisoft. I find this so funny because watching this video after my tweet about the Ubisoft writer seemingly being oblivious to how much worse the new Black Flag Resynced writing feels compared to the old really puts things into perspective.

• 
  Ed (@edkun197) reported 9 minutes ago

  @fashionpixie_ @isatheshy Yep I still remember playing Naruto broken bond on 360, in which they (Ubisoft Montreal) completely skipped Ino. Tho understandably so lol.

• 
  Harrlarn 🇹🇷 (@Harrlarn) reported 11 minutes ago

  @BattleSquire90 Don't worry, Ubisoft will surely find a way to make it crap and then use it as an excuse to keep relesaing live service microtransaction bullshit

• 
  XxRazorxX (@rjwilliams2001) reported 20 minutes ago

  And also @Ubisoft get your **** together and fix the matchmaking on watch dogs leigon fr I know you guys stopped updating in all but seriously fix the damn issues with online lol

• 
  Pirat_Nation 🔴 (@Pirat_Nation) reported 21 minutes ago

  Ubisoft has apologized after its new Steam release of Heroes of Might and Magic III launched without the actual game files. Instead of the full game, players initially received a 23.49 KB download containing only a dummy executable that opened a CMD Ubisoft acknowledged the mistake directly on Steam, saying: “The cause of the issue has now been resolved.” It then asked affected players to “fully uninstall and re-install the game.”

• 
  𝖩𝗎𝖺𝗇 (@GrannMierda) reported 24 minutes ago

  The problem is I don’t believe Ubisoft anymore. We going to see what it’s like on release day.

• 
  redblue (@blackflametree) reported 26 minutes ago

  @Garaa0fTheRage Thats not happening btw. She quoted a leak. That's against the terms of service. You people are manufacturing your own anger. What are you so mad? Did you favorite franchise turn into slop? Yes? Well too bad. Rockstar isn't Ubisoft.

• 
  anna_world (@WorldAnnia47936) reported 31 minutes ago

  @seralorneauthor I remember there was a problem at Ubisoft with a character whose costume was a different color than what was shown in the trailer, or the actor portraying the character was injured and the new character's clothes didn't fit properly, something like that... If you're referring to problems adding or removing characters... there was a game, I think it was by a Japanese company (I don't remember the name), where the character was supposed to be featured because she was very popular in the game and had her own DLC added. However, there were technical issues with the display screen, which necessitated expanding the display area to include the event screens... I didn't understand what you meant by spread boyond the booth! Could you explain further?

• 
  Yokimo Hurame (@YokiHurame) reported 32 minutes ago

  @ShitpostRock The only game I would have liked to see be a live service game with a constant roadmap and DLCs that add new things (without the bad practices of Ubisoft/EA/etc).

• 
  Anthony Soprano (@TonySopranoLCN) reported 32 minutes ago

  @philthatremains I do not miss games without patches. Being able to fix broken **** on the fly is great...I like content patches and **** too...and DLC expansions. Yeah, some of it is whack (anything Ubisoft) but mostly the problem is greed...

• 
  Jetsfanfan (@jetsfanfan) reported 39 minutes ago

  This might be the worst state of gaming I’ve ever seen in my entire life time. The video game market ******* sucks - every game is a cash grab with paywalls, the same 4 orgs make the same game YoY just reskinning it - EA, Ubisoft, Activision, 2K…. Every game feels dry and boring or a copy cat of a game that was successful… when we finally get a game that is like the “next Fortnite” the game (Arc Raiders) takes 2 months off in its prime and then give it the worst live service updates imaginable …. Even the streamers are having hard times picking games that interest people, outside of peanut and co you even have Kai and Speed playing ******* Minecraft a ******* dinosaur… 0 creativity, 0 vision from half of these orgs…. It has everyone begging for GTA6 which yea it’ll be sick and I can’t wait but damn one good game that we all in a way know what to expect at least at its core is not enough to move me to be excited about gaming…. How tf does SONY and Microsoft expect people to buy new consoles when gaming is in the ******* toilet

• 
  Jacob Marsh (@JohnMar39804972) reported 42 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  TheDarwin63 (@thedarwin63news) reported 44 minutes ago

  @YT__D3VIL @Smoothy8eight @GTAVI_Countdown fight for gamers rights, yes. I like owning my games too but focusing on one corpo that never was involved in deleting games from ur library wont solve the problem. That shows how yall do it for attention. Go fight Ubisoft, sign all the petitions. Fighting rockstar wont change sh

• 
  Songanta (@HaileSelasie13) reported 46 minutes ago

  There’s a version of the digital future that I don’t think people take seriously enough because nothing about it looks dystopian while it is being built. It mostly looks convenient. Games download instantly. Software follows you between devices. Your photos live in the cloud. Cars get new functions through updates. Accounts remember everything you purchased years ago. All of that is genuinely useful, but somewhere along the way, ownership started changing meaning. A lot of digital products no longer really end at the moment of purchase. They continue depending on authentication servers, publisher accounts, DRM, cloud infrastructure and databases that sit completely outside your control. That sounds like a technical distinction until one of those dependencies disappears. Ubisoft already showed what this looks like with The Crew. People had paid for the game, but once the servers were shut down the purchase itself wasn’t enough to keep the product alive. California now literally requires companies to be clearer when the “Buy” button is actually selling a license rather than permanent ownership. Europe has had to debate whether publishers should be allowed to make purchased games completely unusable after support ends. None of these stories are particularly dramatic on their own, but together they point in a strange direction. We’re building a world where ownership increasingly depends on somebody else continuing to recognize it. And cybersecurity makes that arrangement even more interesting. Take a company like Rockstar. Whatever anyone thinks about the recent GTA VI situation, this is one of the most valuable entertainment projects on earth, controlled by a giant publisher with serious security infrastructure and an enormous financial incentive to keep unreleased material private. Yet even companies operating at that level still suffer breaches, leaks and internal security failures. That doesn’t mean someone is going to break into Steam tomorrow and erase everyone’s library. Large platforms have backups, audit trails and redundancy precisely because they understand that risk. What bothers me more is the architecture underneath it. The same centralized system that makes it possible to restore your entire library after buying a new PC is also the system capable of deciding whether that library exists for you at all. Usually that power is useful. Sometimes it is necessary. But once enough of our lives depend on these systems, the distinction between owning something and being continuously authorized to use it starts getting blurry. And gaming is probably just the easiest early example because we notice immediately when a game disappears. It gets more uncomfortable when the same logic moves into cars, appliances, professional software, personal archives and devices whose physical hardware we actually paid for. The darker version of this future probably won’t arrive through some cinematic cyberattack where everything switches off at midnight. It would be much less obvious. A feature here becomes account bound. Another product requires permanent authentication. An old service closes. Something stops receiving updates. A company changes its terms. A platform decides a ten year old product is no longer worth maintaining. Twenty years later everyone is still surrounded by things they technically purchased, but fewer of those things can function without permission from infrastructure they do not control. Maybe regulation stops that trajectory. Maybe consumers eventually start demanding offline fallbacks and stronger ownership rights. Maybe companies themselves realize that permanent access is a selling point. Nothing about the direction is inevitable. But I do think we should be paying attention while the meaning of “buy” is still being rewritten, because once an entire economy is built around conditional access, changing it afterward will be much harder. At what point does a product stop being something you own and become something you are merely allowed to keep using?

• 
  I GOT HACKED NOW I'M BACK MarcKingGrant (18+) (@MarcKingGrant) reported 47 minutes ago

  @Wario64 Ubisoft actually cooking up remakes outside of Assassin's Creed lately. I hope this streak doesn't get broken because I'd rather play their older games rn tbh. I want me that Watch Dogs 1 remake.

• 
  LeeHubbz (@LeeHubbz) reported 47 minutes ago

  @GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.

• 
  Terry (@terrybearlawyer) reported 49 minutes ago

  @UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!

• 
  Aherys (@aherys) reported 51 minutes ago

  @renlosmalik Thanks you, how ever what you said is absolutely not true. Triple AAA industry make money historical records everywhere (outside ubisoft). It's not an issue of "people do not buy". Studio shutdown just to please actionnary and because covid backslash. Job security is also very bad for indie because it's very hard place to be.

• 
  Jonathan Craig (@uGVengence) reported 53 minutes ago

  I am having issues updating information on my ubisoft account. I have made a support case and yall did get back to me. Now I need to update yall with additional information but your website is failing to load the case. @UbisoftSupport

• 
  kds_burner3 (@kds_burner3) reported 55 minutes ago

  @Emberheartgames Ubisoft is clearly on the campaign to remake all of their IPs. The problem with the Heroes franchise is that it's not their original IP, so there is no wonder that they don't know who is it for and what made the series successful in the first place.

• 
  David Phipps 🇺🇸⚔️ beep/bop/boop (@dragbug1) reported 55 minutes ago

  @seanaintsmart @jan_volad You seem to fail to understand the real issue. The issue is about ownership. Digital is fine, I like it better too, but per Ubisoft, and Sony, I do not own it. It's a digital license. I want ownership and I want to give it away or trade it or sell it. Get it yet?

• 
  pogbum (@pogbum4040) reported 56 minutes ago

  @TheHiddenOneAC but like honestly how come professional writters dont see it but normal everyday people do? like everyone who plays ubisoft games easily see the writting problem

• 
  Dadgamer020 (@dadgamer020) reported 56 minutes ago

  @Favwontmiss HOT TAKE: When buy I a game on PC I should be able to boot it up with 1 double click of the desktop icon (app). I should NOT have to also login to the publisher's app, EA, Ubisoft, Paradox....