Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	5 days ago
Mexico City	Sign in	6 days ago
Cehegín	Online Play	10 days ago
Weimar	Sign in	10 days ago
Pessac	Online Play	10 days ago
Escalquens	Glitches	10 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dan (@DanMontgomery87) reported 6 minutes ago

  @TheGameVerse And this is exactly the problem with Ubisoft, they’re literally the French equivalent of Naughty Dog, all they know how to do is remake and remaster existing games with very few new IPs

• 
  Topchef1288 (@topchef1288) reported 6 minutes ago

  Resynced fixes a historical error from the original of Black Flag… In the OG, a random soldier kills Blackbeard. But in Resynced it’s now Maynard. But this is now historically accurate Historically Maynard also decapitates Blackbeard and hangs Blackbeards head on the front of his ship to prove Blackbeard is dead #assassinscreed #ubisoft

• 
  Magnus (@MagnusAduro) reported 7 minutes ago

  I revisit this game every now and again. It is genuinely still a great game and a reminder where Ubisoft learned release bad, fix later. Unfortunately, they started releasing TOO bad with unfixable stories, not to mention *** 2 was a disaster. No lessons learned from itself.

• 
  lunja 🕊️ (@peacescycle) reported 9 minutes ago

  if even i noticed how badly written the robert maynard questline was that's how yk ubisoft really has to fix it now...

• 
  Hooley (@HooleyHD) reported 11 minutes ago

  @_goongala I agree but the only problem is Ubisoft servers suck and I get kicked from games with 2gb speed internet constantly and can’t rejoin sometimes

• 
  LIL BRANDOW (@salisbury418) reported 13 minutes ago

  @Shunkiroth Bro I bought rainbow six siege back in 2017 when I sold the disc version i still have it and I still play it now if Ubisoft shuts the servers down then what’s the point of having the disc yeah I lose my game but that disc will be worth nothing when servers go offline

• 
  Azure 🇨🇦🇭🇺 (@Azure_296) reported 16 minutes ago

  @Pirat_Nation What...? I love open world, but the problem is that some games have boring, empty, and soulless worlds like every Ubisoft game

• 
  16thHarmony (@16thHarmony) reported 16 minutes ago

  @DualBladeSteven @MoreLimitless And this means ZERO chance of these games going to game pass. And this is why Asha is very SLOWLY in the process of restructuring game pass. That will eventually be an archive service more akin to Ubisoft Classics. Steam is coming to take over from the Xbox store.

• 
  🫣😤🥹 (@Robbib3ar) reported 20 minutes ago

  @capcanelita @Wooshkrach @desm0ndbane Pretty sure it has more to do with increased focus and moneys spent on repetitive live service cycles through ultimate card purchases, VC, and how that effected the add-on market and their prices across the board. Ubisoft almost directly stole the VC model from 2k lol.

• 
  Chris Rivera (@ChrisdotRivera) reported 28 minutes ago

  @SamuelPGonzales @XBOX @XBOXSupport This and my Ubisoft plus subscription I couldn’t use due to their issues

• 
  Ghost Of Babylon (@KindredBlade) reported 28 minutes ago

  @popuniversee I think the cut content was a huge problem in these games. From sands of time to two thrones, Ubisoft just rushed through them.

• 
  Sheldon Yakiwchuk (@YakkStack) reported 33 minutes ago

  @LivinTheFringe I post there daily. Full Haver Uplay episodes. Having some issues with them limiting my distribution, but not fact checking.

• 
  Alex Blackwell (@Commandant_Alex) reported 34 minutes ago

  @StormslayerDev This is when ubisoft was at their best. Loved this and broken bond. Sad they never got to continue into the shippuuden era.

• 
  Del (@TheCartelDel) reported 36 minutes ago

  This game got cancelled around 2010, and the pitch looks fire. The problem is that this was also when Ubisoft became notorious for showing polished, pre-rendered videos that looked great, only for the final game to feel nothing like them. Many doubt they could have pulled it off

• 
  Ookaze BioACobol (@Ookaze0) reported 37 minutes ago

  @dajsz1989 @RobotGuy405 The issue is that AAA has no meaning. So anyone can say anything, it makes no sense, anyway. If I ask 10 people what AAA is, I'll get 10 different definitions, aka it's a buzzword to give fake value to things, aka manipulation. Only grifters use this term. Ubisoft even went AAAA.

• 
  Timo (@Tehgam3r) reported 37 minutes ago

  @AndreSegers I found Infinite suffered from the same issues Ubisoft had with the open world games. Repetitive missions, eg. blowing a base up, saving someone and you had to do that a few times to free up that section if memory serves me right. The movement and gunplay however was great

• 
  Synth Potato🥔 (@SynthPotato) reported 38 minutes ago

  @374_Karim The problem is that at that point, you'd just be making a different game. And I do not believe current Ubisoft can make a game as good as AC1, it'll just be Mirage again which I enjoy Mirage but its not going up against that AC1-AC4 run of games

• 
  Afyyy (@Afyyy12) reported 42 minutes ago

  @UbisoftSupport I don't have the download button there , can you fix that for me? ubisoft Support

• 
  ✝️ 🇺🇸🏳️🇮🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ymfusdtns) reported 43 minutes ago

  @Ubisoft should fix AC1 so that it natively supports modern controllers on PC.

• 
  Jay 🇵🇷🗽 (@HonorRoller0831) reported 44 minutes ago

  @JohnnieMotley @Crash616 God of war bored tf outta of me (I’ve played all of them) Horizon is a Ubisoft game. Marvel games are cool, but they’re an experience more than a game and not worth $1000+ The last of us will be re re released again. More live service slop that will die in a month.

• 
  FauntasticPhish (@OfficialMipha) reported 48 minutes ago

  @BeatemupsWood They’re, by far, the best game company when it comes to service their IPs. Microsoft and Sony have abandoned the majority of their legacy IPs, EA and Ubisoft only really focus on their heavy hitters and companies like Valve and Rockstar don’t even try, especially valve

• 
  Abhishek Kumar (@KuamrAbhishekJH) reported 48 minutes ago

  @UbisoftSupport I am facing problem regarding Ubisoft connect service unavailable every two to three days and some time long interval which forces me to change my password. Kindly help me by assisting me on it to trouble shoot this problem.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 49 minutes ago

  @Rainbow6Game @MrBoomeranggg OMG FIX YOUR **** UBISOFT

• 
  Trollaria (@Trollaria) reported 49 minutes ago

  @TheGameVerse Now they should fix the greed/problem that uplay units and discount codes should not expire. Thats a reason why i dont buy black flag 2. They can have 80% of the price or nothing. Its their choice. I dont like to spend on greedy company’s.

• 
  Typsy B34ST (@B34ST21) reported 50 minutes ago

  @Ubisoft @UbisoftSupport FIX YOUR ******* GAME BEFORE US CONSOLE PLAYERS STOP PLAYING @Rainbow6Game! The Console/PC bug WASN'T ACTUALLY FIXED.

• 
  George (@rrorge) reported 53 minutes ago

  @JezCorden what I found works better is to log into my Ubisoft connect app (rather than relying on the xbox single sign in (obviously use the same account as the one paired to xbox)

• 
  Strobe (@DragonBeast56) reported 55 minutes ago

  @UbisoftSupport my ubisoft account got hacked, the email was changed now i cannot login back into the account please help

• 
  Betty Egg (@betty_egg) reported 58 minutes ago

  @PolishTamales You said it went down from 88k to 3k when you can see in the screenshot you shared it's double that - the 24 hour peak caps at about 6k, and shoots up to 40k at the start of a new season. Having a 24 hour peak puts you in the top 2%-3% of all games on Steam. The problem with Marathon is it cost 250 million (allegedly) and it's probably only made around 50-60 million back, 4 months later. Also this problem isn't exclusive to Marathon - Marathon is simply the chosen scapegoat. This is happening to AAA games across the board. They're over budgeted and underperforming. In the grand scheme of things, Marathon's player retention would be fairly decent if it cost about half as much to make - but again this is not a "Marathon" problem, it's a AAA problem abroad. I'm not trying to be snarky but the only reason I bring this up is because I see people making all these posts, and they seem genuinely confused? The reason Sony is still supporting Marathon is because there is a slight chance for a game like this to pick up steam, because yes in fact - player retention puts it in the top 2%-3% games on Steam. Games like Warframe and Siege took YEARS to get to where they are today, and they debuted with numbers far worse than Marathon (even when taking into account Siege had it's own Ubisoft servers on top of Steam).. THIS is why they continue to support it. They'll probably give a year before they decide to pull the plug, and again the only reason I mention this is because 90% of my feed seems to be confused about what all these numbers mean, and firstly, if you think only 3k people are playing Marathon - when in reality it's twice that many - that would be confusing, on top of the fact if you didn't know where that puts it in contrast with the rest of games on Steam, you're not gonna understand why Sony continues to support it. People keep trying to compare these games to games like Arc Raiders, or Apex Legends - games like that are well within the top 0.5% of ALL games on Steam, globally. Not everything is an overnight hit, in fact most live service games fall flat on their face... Whereas Marathon has SOME retention. That's why.

• 
  Dragonhide (@Dragonhide3533) reported 58 minutes ago

  @knightware98 The funny thing is this game was cheaper than the last of us remake. Ubisoft just made sure the game needed a interent connection and the cash shop because all their single player games have to be a live service nowadays.

• 
  ‎ Ytfh (@YtfhR6) reported 59 minutes ago

  I am trio queue and enemies immediately take it that i ddossed the server becuase i am known in com (typing ytfh-verse in chat). image of chat is AGMoli threatening me that im getting manualed. anyone who knows me knows that i dont ddos. if i get banned its sieges fault. The only possible Ubisoft accounts to ddos the game were my 2 random allies: RETOUR and Ciouddyy MATCH ID: 1167f87a-492c-468c-990e-7b7504fd3e08 @Ubisoft @Ubisoft_UK @UbisoftSupport