Ubisoft Connect status: server issues and outage reports
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Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (63%)
- Online Play (18%)
- Glitches (8%)
- Game Crash (8%)
- Matchmaking (3%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Buxton
|
Game Crash | 1 day ago |
 New Delhi
|
Sign in | 2 days ago |
 Sydney
|
Sign in | 2 days ago |
|
Delhi
|
Matchmaking | 3 days ago |
 Mittweida
|
Sign in | 3 days ago |
 Erstein
|
Sign in | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Dylan Farnum (@RealBoneyStark) reported@Enraged_Postman @Ubisoft @TheDivisionGame Lmao the whole system broken.
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Sameer Khan (@SameerK86726851) reported@NikTek It's called double standard . Story and animation are the problem of crimson desert and ubisoft are always trolled for that only not saying recent AC games are good or anything
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all_I_know_is_brrrr (@swiss973) reported@Ubisoft loving the game but the controller aim settings need to be looked at there not working properly
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MrBloodyAwful (@mrbloodyawful) reportedBloody hell UBISOFT fix your sodding game
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AJhirron (@jhirron) reported@terminallyOL Tbf I think this is just an interactive guide map. If you looked up one for Elden it would also look like this. The main issue with Ubisoft and specifically AC Valhalla is they put ALL of this info IN YOUR FACE. And the actual in game map would look like this combined with a million different things on the hud that just leads to an extremely overwhelming and cluttered experience lol. Ironically when Elden dropped a couple Ubi devs started dry hating on the TL about the lack of hud and “direction” because they genuinely cannot understand why ppl DONT want maps like this in the actual game.
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Miyeontastic (@KotoneJiyeon) reported@SynthPotato it was a buggy fuckfest on day 1, only after a week of patches it became a decent game I thought gamers hated the whole "fix the game post-launch" philosophy from ubisoft and other studios but suddenly we don't care when it's something to fit our agenda
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Patton (@Patton_Heasley) reported@UbisoftSupport @ANNO_EN 25821850 is my case code I really want the issue fixed. The issue is changing the Xbox linked account connected to the Ubisoft
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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Sebastian Aaltonen (@SebAaltonen) reported@cdglove98 @SwirlsDefy @DanielcHooper Depends how do you use them. We tried using std::vector and similar in our new Ubisoft engine back in the day, and debug build startup time (main menu) was over 2 minutes instead of 5 seconds, so we abandoned the plan. Even more with maximum debug iterator level. And ABI compatibility issues were a problem too. We wanted mixed release/debug builds, but std doesn't have compatible data layout between build types, so all hell breaks loose (memory corruption).
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DanX (@X64611488X) reportedHi @Ubisoft @UbisoftSupport @UbisoftLatam! My case #25821051 has been 'In Progress' for a few days. I’m really excited to play AC Odyssey but I'm still running into Error Sigma 4 in the Mexico store. Could you please help me check if there's any update? Thanks! 🇲🇽
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itllBuff (@itllBuffYT) reported@Ubisoft How about y'all fix the armor break bug that's been in the game for over 4 years. It happens constantly, especially in summit, armor break directive is horrible because of this. Repair kits don't fix it sometimes until you relog, which resets your floor progression
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Matcha_Biscuits 🎮 (@Biscuit_Base) reported@The_CrapGamer Literally doesn't say it's closing down. They're focusing more on getting games under Luna rather than trying to get people to sub to ubisoft + through the service.
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Herr Prophet//Scourge of Tau Ceti 🐛🈵 (@PassiveProphet) reported@MikeyJayRaymond Maybe, but this wasn't an issue for anyone else but Xbox for the most part. In all the crying that's gone on here I've heard one other valid example of a AAA game locked to 30 FPS and it was Ubisoft with watch Dogs Legion. This was, by and large, an Xbox problem this gen.
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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Registered Flex Offender (@rgstrdflxoffndr) reported@TheHiddenOneAC Ubisoft didn't fix it because the game didn't sell... They tried pandering to a fringe minority and it failed... Go figure
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LeFlez James (@itzf1ez) reportedUBISOFT FIX CHEATERS BRO, THEY ARE BAD AGAIN @Ubisoft @UbisoftSupport
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Dylan (@dylangershots) reported@UbisoftSupport @UbisoftSupport Update on case #25786774: after weeks of waiting, I got a response that repeats steps I already confirmed I completed. The problem is Steam version online access being locked behind Ubisoft Connect, not my issue. Please actually review my case and escalate it.
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Temp, The Peppermint Pupper |🐶 (@TempKitsemptVT) reported@GiveMeBanHammer This was never about trying to get Valve for something that MAY be credible, this was about trying to control Valve through Age Verification and rip money out of them. That is the reason they aren't going after EA. Epic. Ubisoft or any of their ilk, because they are all willingly complying with all of this crap unlike Valve who is actively for the consumer. And this is getting worse because Letitia James is under scrutiny in New York for other issues, so she is trying to escalate this.
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archie (@archie72027) reported@UbisoftSupport @assassinscreed hey ubisoft support, i requested a manual review on my case and threatened a complaint about your company through signalconso about the problem i have and i have been granted my wish of a manual review but it has been over a week now and i have still got nothing. case 25811364
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BlxnK (@blxn_k) reported@Ubisoft CAN u fix this **** of my game crashing and not letting me load back in my rank games i keep getting banned for hours like wtf!!
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pittepatpirat (@PittePatPat) reported@Ubisoft I bought the Season Pass and the monthly thing but it didnt get unlocked.. On Reddit more people have this issue. I made an Support Ticket like 24hrs ago too. Please fix this
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BikiniBodhi 🇸🇪❤️🇺🇦 (@BikiniBodhi) reported@MySylvii Ubisoft are actively loosing money themselves on the marketplace not being activated, if they werent serious about it being a cybersecurity issue they would've opened it a long time ago so they can make more money.
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Maj Havoc (@MajHavoc70) reported@Ubisoft How about we get the service working huh??
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Paul Mercado (@MagumoKawasaki) reported@KindaFunnyVids GPU 20$ Then at that point for stuff like the fortnite sub, or a wow sub, or even a 14 sub, they should be ad ons. Not forced in to the price. Sorry but if you are adding stuff like ubisoft classic and other things that add games to the service library, it shouldnt up the price.
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bruhlord (@deuse76) reported@Nezzzooo This game when it came out - was a buggy mess - infamous Ubisoft graphical downgrades - 0 personality protagonist - broken online mechanics - overhyped to oblivion - extremely bad narrative and lackluster 0 tension finale There's a reason this game isn talked about these days.
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Across 3 Horizons (@Across3Horizons) reported@8o_pt Did you log in as guest from the beginning? I don’t exactly know how to link an account. Usually once you sign in with Ubisoft connect, it automatically makes your “guest” account your main account, but I’m not sure on this, it’s just a theory
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Jakues (@JakuesTV) reported@Rainbow6Game @UbisoftSupport @Ubisoft SIEGE CUP IS ****** FIX IT!!
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him (@RaederPletcher) reported@Rainbow6Game can this stupid organization please fix desync, i’m tired of dying because of desync and ur ****** *** servers. bum *** organization dog **** game ubisoft try not to make a **** game past 2013 challenge
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Forrix (@ForrixTV) reported@NikTek The problem with Ubisoft is that they create incredible worlds and compelling stories, but then fill them with mediocre gameplay and the same copy-paste mechanics you see in every one of their games. Their titles are beautiful, but they often feel soulless. Everything is too by-the-numbers — they’re afraid to take any real risks that could actually improve the experience. In short, Ubisoft is simply incapable of making a game like this. And even if they did, they wouldn’t have the courage or commitment to support and fix it the way Pearl Abyss has thrown themselves into this one. So far, this is my Game of the Year. I haven’t felt this way about a game since The Witcher 3.
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Sikoo (@Sikoo00796228) reported@UbisoftSupport I am contacting you to ask the availability for Live chat service for Ubisoft support in regards to a false sanction on my Rainbow six siege account. If you do have any info of the available days you guys are able to live chat please feel free to lmk