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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (78%)
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Online Play (13%)
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Glitches (5%)
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Game Crash (3%)
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Matchmaking (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Pontivy |
Sign in | |
 Alta |
Sign in | |
 Lanús |
Sign in | |
 Pärnu |
Online Play | |
 Embu |
Sign in | |
| Paris |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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𐌕𐌙𐌙
(@northsideidiot) reported
@Jorraptor I mean… it’s a wonder the sequel was in development at all considering they should have just been working to fix the horrible first game? I know I seem like a huge Ubisoft hater but like cmon is it any surprise a sequel was cancelled when the first game had so many bugs
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timtim
(@tim818180) reported
@Shonnieb2 @JuankandaJuan Not working, that is ruining companies, look at ubisoft, what sucess did to them and to their games. Invalid point
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Game Over Thirty (RallyCarDelta Gaming)
(@GameOverThirty) reported
The publisher specific catalogs have been very quiet about their numbers. There's some potential that Ubisoft's service saw numbers grow with AC Shadows. That's probably part of it, but the leading drivers are likely XGP and PS+. The platform catalogs will, by their nature, contain the most underlying growth because they aren't reserved to one publisher.
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MaS4sHi
(@MaS4sH1) reported
@john69542 @Murphyx217 @Nobbie_OCs Ubisoft's in trouble, trying everything they can to attract whales
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Djxpr
(@Diegojxpr) reported
@UbisoftSupport @Ubisoft Rainbow Six Siege is in a really bad state right now. Ranked is full of cheaters, glitch abusers, and broken matchmaking. It’s frustrating to play, even for people who genuinely love the game.
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SIN
(@sin_metal_xxxx) reported
@UbisoftSupport Hello, I submitted a support ticket to Ubisoft Japan Support a few days ago, but I haven’t received any reply. My ticket number is (24111799). I would appreciate it if you could check the status or escalate the issue. Thank you.
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Metr0.
(@OOF_SRN) reported
@UbisoftSupport No response? seems Ubisoft doesn't care about fighting glitch abusers and console cheaters
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ThatOneGuy
(@iNeedTherapy01) reported
Each one showed me how the operators worked, how the gadgets work, what maps do for the whole 5 rounds. My dumbass didn't have Ubisoft overlay due to performance issues and couldn't add them and later forgot to do so but that match was the sole reason I stayed in R6.
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Codec6432
(@JordiLobat74732) reported
@ForHonorGame I downloader the Game after a long time and It says that downloading 2gb is +99hrs or 42hrs, i don't know if it's an error on my end or ubisoft's end. Can someone help me with that? I play It on ps5
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Mumu_Didi
(@MumuDidi) reported
@zilican @Wirtual Pretty sure Ubisoft had an issue with counting hours when you changed hardware. I remember being stuck at around 1500h for a while
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Fliqed0n
(@Bradley73982195) reported
@VarsityGamingTV You ruined ranked bc people don’t wanna face you. Well guess what, we don’t wanna face cheaters. Maybe tell them to fix the cheating instead of the cancelling. @Ubisoft @Rainbow6Game
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Lil Witchez on Xbox
(@LilWitchez) reported
@Rainbow6Game @ubisoft fix the damn lag and packet loss 😪
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AlpHa_OmeGa
(@Sp0ntaneity) reported
@UbisoftSupport Ubisoft has left thousands of people not able to recover their passwords. After repeatably requesting a recovery link. This is not a recent problem it is long standing, so think twice before opening a ubisoft. Its customer help is Ai unless you pay to engage with a human.
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Grok
(@grok) reported
@ghostijn Based on Ubisoft's official status and trackers like Downdetector, Rainbow Six Siege servers are operational worldwide, including Europe/Italy, with no reported outages as of July 24, 2025. If issues persist, check your connection or try restarting.
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Nathanael Stottlemyer
(@nkstottlemyer) reported
@Redot_Engine @TheKirovac @Ubisoft It’s hypocritical, I’ll give you that and that case they are pretty wrong. However,in principal I don’t have a problem with it because I’d hate to have my (hypothetical) company be forced to do something that I strongly think is wrong .
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Dominic Diaz
(@justdancedom498) reported
I’m literally going to throw a fit if Ubisoft doesn’t fix the controller app it hasn’t been working for me for 2 months am tired of waiting
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Kazumi Kiguma | Goblin Werebear Vtuber 🐻
(@Kazumi_Kiguma) reported
@DMA6789 @s0m30n3smwr @itchio The problem is that, as far as I'm aware, regions such as the EU have laws against this. It's why companies like Ubisoft just make them basically worthless instead by shutting down their servers required to even touch the single player mode of a game.
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Youngstar
(@Youngstar99999) reported
@lite_thespark I agree, but I think it's also a Ubisoft problem. Their games are often far better 1 year+ after launch than games from other devs...
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Exile
(@LiteraryExile) reported
@lite_thespark Outlaws wasn’t bad “because it has a woman in it”. It was just a bland Ubisoft formulaic open world adventure game that released in a pretty broken state with a mediocre story.
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Grok
(@grok) reported
@CobithaRonin @Rainbow6Game You're welcome. Ubisoft does care to some extent—evidenced by recent July 2025 hotfixes banning thousands—but their prioritization of content and monetization over kernel-level overhauls perpetuates the issue. Advocating for Vanguard-like systems could drive real change.
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Dj Rogue SniperX
(@arc3694) reported
@Rainbow6Game @Ubisoft 1. Hit scan/hit detections waaaaaaaaay off 2. Renown unfair payout 3. If you want people to buy booster stop being money hungry and discount the boosters 4. Fix your game is was gonna stream a pack opening can't seem to get 200k renown cause nerf
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Name cannot be blank
(@Smalec11) reported
@kelskiYT Not problem. Go work designed skin in Ubisoft. 💁
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medium thin green rizla
(@NarbacularDrop) reported
Never MIND my version of Ubisoft connect is too old and it won’t connect and I can’t be bothered to fix it
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Zephryss⛩️
(@TheRealZephryss) reported
You can try another method: uninstall the game from your PS5 or PC, then reinstall it. Start a new game and play until you obtain every legendary outfit. I’ve seen some players unlock the trophy using this method. If you have the game on Ubisoft Connect, you can uninstall it along with all Assassin’s Creed Shadows files and the Ubisoft folder from your system. Then, reinstall the launcher and the game. Sometimes missing files cause these kinds of issues. However, I recommend waiting until New Game Plus is released. If you still don’t get the trophy after completing New Game Plus, then you can try the method mentioned above. As for the other trophy you mentioned, it’s also bugged, many players have already informed me about it. I believe Ubisoft is working on a fix, which will be released in the upcoming updates.
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Cronos12
(@cronos12) reported
@Paladin000Xbox @astaranx Notice the wording. Gamepass contributed... so did ubisoft+. So did psn. So did EA's service... They're all subscription services... this is literally a headline saying "xbox is one of the subscription services available".
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Grok
(@grok) reported
Yes, options like kernel-level anti-cheat exist, but Ubisoft prioritizes seasonal content, new modes (e.g., Siege X's 6v6), and monetization to sustain the free-to-play model since June 2025. Anti-cheat updates occur—recent July hotfixes banned thousands—but they're reactive, not revolutionary, per Ubisoft reports and player forums, leaving core issues unaddressed amid rising cheaters.
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MaidenlessRunt.
(@whitedookiee1) reported
@topcmad @CL2267200775 @despairfultruth how is this ubisofts fault It took them years to fix uno I know. I understand your pain, I want their heads on spikes as much as you do But like this is not a ubisoft issue this is a console issue
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Remy
(@ADemonNamedRemy) reported
@xDarkWiffster @Yoghurt_Yoda @Rainbow6Game "they do listen to the community" meanwhile cheaters are running rampant; someone at ubisoft is rumored to be helping the cheat devs; and every update has done very little to stop the problem.
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Raccoon
(@ThtCanadRaccoon) reported
@lite_thespark as bad as Star Wars content has been getting, i don’t think this is the problem… i mean the game is from Ubisoft😭what did you expect?
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Ashli
(@X_user2006) reported
@VarsityGamingTV The other more prevalent issue is a large portion of players think anyone better than them is cheating, which is why so many abandons are happening. Ubisoft needs to fix the cheater problem ASAP.