Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (62%)
• Online Play (19%)
• Glitches (9%)
• Game Crash (8%)
• Matchmaking (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Tignieu-Jameyzieu	Glitches	1 day ago
Bhopal	Online Play	1 day ago
London	Sign in	2 days ago
Paris	Sign in	2 days ago
Oelde	Sign in	6 days ago
Buxton	Game Crash	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhiraj Singh (@Abhiraj_Singh17) reported 9 seconds ago

  @TheRealZephryss The problem right now is the reputation of Ubisoft and their own financials. If both were in better conditions then I could definitely see them not use any showcase for the proper reveal. But as things stand now they want as much attention and eyes on the remake as possible.

• 
  Garcia (@parafalrj) reported 2 minutes ago

  I'm having a serious problem and support hasn't responded yet, can you help me? Please. What happened to Ubisoft support? It used to be so good, they responded and resolved things quickly, and now it seems like they don't care about their customers anymore. @UbisoftSupport

• 
  † Blite Graystorm † (@BliteGraystorm) reported 5 minutes ago

  @TheCrewGame Hey @Ubisoft I keep getting disconnected from the server when playing some events in custom mode for CupCar/Nascar category. Error is: MISHAP_OUT-OF-GAS_1. Already rebooted both the game, the PS5 and wifi connection but nothing works, is it a bug in the database?

• 
  Rowan Kyle (@KyleRowan11331) reported 6 minutes ago

  @hard8_times I am tired of broken Windows and its broken-*** updates. Multiple launchers that forget your login even if you want to play single-player game (RGL and Ubisoft Connect say hello). No retail, where games are even more cheaper. No safe multiplayer in old games (Old CoD games)

• 
  Assin no Varg (@VargNo) reported 7 minutes ago

  @BrightShieldSol @skittybitty_yt The issue with TOTK is that it sells less than BOTW current pace. As someone who likes but not love BOTW, TOTK was such a step back. Not sure why they thought Zelda fans would love Minecraft + Ubisoft Frankstein for some reason.

• 
  Sassá (@jotavesarm) reported 7 minutes ago

  @JezCorden It makes no sense to take away benefits. That's a clear rule of the business world; you shouldn't worsen your service, but rather create something more accessible. Want to resurrect GP? Create a tier with Xbox Day One games and remove Ubisoft+, EA Play, Fort Crew and Cloud.

• 
  Tavo (@TAVOASAP) reported 10 minutes ago

  @UbisoftSupport Help! I can't log in to Ubisoft. It says my account has been blocked due to several incorrect login attempts and to try again later, even though I haven't had any incorrect attempts. It's been like this since the day before yesterday and I haven't been able to play. I'm desperate

• 
  Daniel Matias (@MulletManDann) reported 10 minutes ago

  @Rainbow6Game @Ubisoft YOU GUYS NEED TO FIX YOUR ******* GAME I GET DDOS 3-0 GAME TOP FRAGGING TRY TO CONNECT BUT I CANT I LOOSE RP AND GET BANNED LIKE WTF IS YOUR GAME

• 
  Aivan (@AivanSN) reported 13 minutes ago

  @Rainbow6Game yo is ubisoft connect still down??? i can't login to my account i keep getting the dolphin error or the lost connection i tried all the fix on the internet i even made a new acc cuz i thought i got banned for some reason

• 
  archie (@archie72027) reported 14 minutes ago

  @UbisoftSupport @assassinscreed hey ubisoft support, i requested a manual review on my case and threatened a complaint about your company through signalconso about the problem i have and i have been granted my wish of a manual review but it has been over a week now and i have still got nothing. case 25811364

• 
  Dragon (aka natsuki’s wife and biggest fan) (@D_is_For_Dragon) reported 15 minutes ago

  @WickedWizard15 @iBeNerdy64 Only issue with steam is that some games have to launch with another app like Ubisoft and at that point what’s the point of having it on steam but that’s more the game devs fault

• 
  Sys (@Sys96466707) reported 15 minutes ago

  @DaniLeague @kodingnights @Pirat_Nation Yes. Certain publishers like Capcom and Square already remove it anyway, so it won't be a problem. But Ubisoft or Sega, they won't remove it, they'll happely resell you a new version of that game or just let it become lost media. Thats the problem, can't trust these publishers.

• 
  ActingRiot (@ActingRiot05) reported 16 minutes ago

  @re4dyreg_TTV @LickyOnMyBlick @MightyKeef Some of my games I have on Steam would have issue with third party launchers like any EA App stuff it wouldn't boot up or the activation page would pop requiring to log in to verify and with Ubisoft and Rockstar they tend to have stroke

• 
  Kazaxy (@KazaxyII) reported 17 minutes ago

  @Orkanos Hi, I’m reaching out because I’ve been stuck in a serious Ubisoft account recovery issue and I don’t know what else to do. My account was hacked and stolen from me. The email attached to it was an old Microsoft email that was deleted years ago and cannot be recovered. I’ve submitted 20+ support tickets across 2 years, yes that’s long, offered alternative proof of ownership including the exact 2FA phone number and proof I own the Xbox account linked to it for years, and I’m still being ignored or sent generic replies. I was wondering if you could please DM me, or if it’s even possible to recover a Ubisoft account if I’ve lost the Microsoft email :/ 15 seasons at champion across 4 years of playing time gone… I have tried everything the ticket support system is awful !

• 
  KetZal (@KetZalj2t) reported 18 minutes ago

  @RavenMentore Oh absolutely. The problem is that Ubisoft just one and done's it with their historical periods nowadays, even though some of them can be milked for more like they did with Ezio in the Renaissance. Not only that but we can expand into later events as well (again like Ezio did).

• 
  yusufied is older than ICE (@yusufied) reported 18 minutes ago

  @DetvanS @datnofact “Additional DRM” is the important phrase here. Take Prince of Persia The Lost Crown for example. You can ignore the Ubisoft Connect login on all platforms except for Steam. Valve should do something about this.

• 
  Benjamin Knight (@BENJAMINxKNIGHT) reported 19 minutes ago

  It was stupid as hell of me to expect @Ubisoft to make a game that doesn't crash every time I open it. #thedivisionresurgence @TheDivMobile

• 
  snowdreike (@snowdreike) reported 19 minutes ago

  Hey @Ubisoft It's almost 10 years since the last released proper @Trackmania game (that wasn't a live service game that is*) Trackmania² Lagoon. Still nothing to announce for the future of this licence ?

• 
  Michael Park (@thjcopark2701) reported 26 minutes ago

  Big L @amazonluna just lost the ability to stream Ubisoft, EA and GOG games I own. Could have developed the service and competed with Nvidia but instead want to be a generic Gamepass service.

• 
  RGB (@RGamerB_) reported 27 minutes ago

  @NintyPrime Shadows does nothing extra or special (besides RT on PS5/XSX) vs Origins, Odyssey and Valhalla on PS4/Xbox One - all 3 were released on PS4 years before Switch 2 existed, and they hold up to what Shadows looks like on Switch 2, insanely well I might add. Ubisoft funds problem.

• 
  Jose (@JoseMP2101) reported 30 minutes ago

  @giancar73012035 I always come back to hyperscape from Ubisoft as an example, or even the finals. Both extremely unique games with a high skill curve, casuals don’t play them. It sucks but a company like Sony investing in a live service game needs casuals

• 
  Özgür E. Ersoy (@OzgurCreativity) reported 34 minutes ago

  @JoonasRautiain1 @RinoTheBouncer ACS isn't THAT bad as a singular game. The worst mistakes were made by Ubisoft as a company. The worst problem was using Yasuke and completely turning him into something he never was. Ignoring the real story of Yasuke and disrespecting his legacy.

• 
  Koga Jangles (@Koga_Jangles) reported 35 minutes ago

  @MugenLord You have more control on PC since it is an open platform. If something gets taken away on pc you get it back via other methods like The Crew 1 that Ubisoft took. There is also GOG which is DRM free. Ownership isn't as much of an issue on a open platform as it is on a closed one

• 
  kaezera (@kaezeraa) reported 42 minutes ago

  @UbisoftSupport @Ubisoft Is ignoring my DSA complaint and not allowing a human review of my ticket which is against article 20 of the digital service act. I lost a lot of money and i will keep posting this until i get human attention.

• 
  - (@okcmagic_) reported 44 minutes ago

  @machete7771 @EndymionYT > Named a whole bunch of live service titles with huge technical and game design issues as well as mediocre Ubisoft games. I truly wonder why you didn’t name Ghost of Yotei. 🤔

• 
  PipoShrimp (@PipoShrimp) reported 48 minutes ago

  @Niflheimm155983 The problem is that most of the massive games are usually something like the Ubisoft open world format where its all just padding and busy work. I am more preferable to something like the Binding of Isaac where the constant amount of new stuff being unlocked keeps things fresh

• 
  Holiest Potato (@dat_holiestSpud) reported 51 minutes ago

  @WhickTv @hasanthehun The issue is your constant uplay of the things Hamas did to justify your genocide.

• 
  te (@tedjiauw) reported 52 minutes ago

  @assassinscreed yo @Ubisoft give me my account back ive been trying to play creed n siege for 9 months and yall wont let me recover my ****. slow responding and bad service pls do better

• 
  NewGenTV_Official (@NewGenTV_real) reported 52 minutes ago

  @UbisoftSupport @Ubisoft @TheDivMobile so much time developing the game & you still can't even get the touch controls to run smoothly! FIX the touchscreen controls, input lag &freaking smoothness!!! Never played a mobile game with such bad controls! Division Resurgence!!

• 
  qasual (@yungplxgue) reported 52 minutes ago

  @J7ck_R6 @kuba_oof tbf it most definitely is ubisoft. every other game its standard but siege is just horrible with performance issues