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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (56%)
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Online Play (21%)
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Game Crash (11%)
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Glitches (11%)
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Matchmaking (2%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sicklerville |
Matchmaking | |
 Perth |
Sign in | |
 Montpellier |
Sign in | |
| Tassin-la-Demi-Lune |
Sign in | |
 Bengaluru |
Sign in | |
| Gurgaon |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Mad Russ
(@MadRuss__) reported
@Ubisoft @UbisoftSupport please fix AC Valhalla 130+ hours in a last mission will not load despite restarting it 4 times. Absolute shambles. 👎🏼
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Bunnny07
(@LSLDXL) reported
@Ubisoft please fix the R6 Siege matchmaking. I'm a level 64 and i get put up against level 200+, golds and even diamonds......
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Jess
(@Jesstipping) reported
@UbisoftSupport I have an issue! I subscribed to your Ubisoft plus, installed a game, and then my account was suspended. The payment has left my account, but I’m unable to use my plus account. I really can’t afford to rebuy a subscription at this time, please help.
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Lazslo
(@LazsloR6) reported
@Arsvor1 yes i got the same problem, i gave uplay administrator rights as well as the rainbowsix.exe then it worked for me
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Jd
(@Jd13846944) reported
@Ubisoft Fix @Rainbow6Game or we quit on console
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Daedric
(@jch411xxx) reported
@GenosPapa Reimu and kosmos I have no clue who they are. I’m not saying those franchises are not known but I wouldn’t think they’d make it the roster. this pass is strictly preplanned business decisions like 5yr Steve. Crash, bamco rep and Ubisoft rep are my guesses to end this pass
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G_da_Gaymer
(@G_da_Gamer) reported
@AskPS_UK how do I go about getting a refund on the Store as @Ubisoft have not resolved my issue and I am running out of time before the cut off date of the original purchase?
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Anthony cristales
(@tonycristales16) reported
@Ubisoft @Rainbow6Game fix the game please headshot are like ashes hitboc back in the day
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David
(@MarignaleD) reported
@Red_Kaezar @SkillUpYT Nah you need to be real about it as you would have for Ubisoft or EA or Bethesda And pretty sure I did say when they fix the game as some kind of retrospective which won't be abour ripping a nes ******* to CDPR since the game will have been fixed so chill fanboy...
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-l-e-s-s\t-h-a-n-
(@obnoxious_sauce) reported
Hey @UbisoftSupport @Ubisoft what gives with the not being able to save in Valhalla anymore??? I can’t save progress so why am I going to continue to play this?? It’s broken. Why did you sell me a broken game. This is ridiculous losing all my progress. @assassinscreed
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Barlos 🌸
(@mrjaws__) reported
@annabellica @AustinStratton9 @_XboxNews It was just rumored that Ubisoft subscription service might go to game pass
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Deforest_You
(@MEGADONE3) reported
@Ubisoft @Rainbow6Game Why is the aiming and hit boxes broken
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Mr. Atom #BillsMafia
(@TEEHIGGlNS) reported
@David__Jetta @Minmarion @ajm5053 Issue is that I doubt it. EA tried it and finally had to give into MS because sales weren’t doing so well. Ubisoft’s sub is also horrible and I don’t know anyone who has it
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HB33
(@hakeemnpc) reported
@emiel1981 EA access doesn't put there games into the service day one. You get a 10 hour trial then you must pay or wait 9 months. Ubisoft service doesn't even do that. I love gamepass but let's stop acting like every company in the gaming industry has Microsoft level of money to burn.
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David Christian
(@DavidxChristian) reported
Hey @UbisoftSupport @Ubisoft what gives with the not being able to save in Valhalla anymore??? I can’t save progress so why am I going to continue to play this?? It’s broken. Why did you sell me a broken game. This is ridiculous losing all my progress. @assassinscreed
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Kn1ght4
(@4_kn1ght) reported
@Ubisoft I have just gone into a ranked and I have been ddosed I got a 1hour suspension and also lost my ranked please can you have a look into this and try to resolve this problem it also happend to my other friend in the game!. My gamer tag is Kn1ght4_
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NickJakobs
(@NickJakobs1) reported
@Ubisoft Once again , disconnect , once again , suspension penalty , once again, renown penalty. PS4 R6S . Pathetic, all these years still not fixed. The only thing they are god at is putting money in their pocket. Worst company.
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Lance Burkhalter
(@lancelot1100) reported
@UbisoftSupport hi ubisoft I've been trying to link my account to prime gaming but I cant login, I logged in with my playstation account and when I try and send a password reset it never arrives please help
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Polymaticmonster
(@Polymaticmonst1) reported
@KelvinA313 @JustAnLED Oh yeah, rental services are wrong, like Netflix, Disney Plus, HBO +, EA Play, Ubisoft +, Stadia, Luna, etc. No one wants a rental service nowadays, ******* genius.
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Amarion
(@Minmarion) reported
@TEEHIGGlNS @David__Jetta @ajm5053 Ubisoft has a sub service? What kind of bullshit is that?
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TigreLord
(@Tigrelord69) reported
@Ubisoft fix the bug of report east anglia oriental in valhalla for god sake
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🐉🎮HazzadorGamin🎮🐉
(@HazzadorGamin) reported
@XcloudTimdog I wanna see how aggressive ms gets with 20mill + subscriber on platform....to reach 50 mill you need Big Publisher like Ubisoft & Activision in service.
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wixu ㅡ valhalla spoilers!!!
(@eagIecroft) reported
i want to read eivor x randvi fics already, pls @ ubisoft fix the bugs so i can continue playing 😑😩😩😩😩
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Mr.Chi-♿️-(97%⬆️)
(@MinitankGaming) reported
@GWV110 @CommisarKraegus @IGN Played on PC - enjoyed it for what it was, but am vehemently against the CDPR management tactics of knowing pushing out broken **** and leveraging apologists for insulation from accountability. Ubisoft/EA type tactics. The game was not what it should/could have been either.
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Jay
(@JayWasSleepy) reported
I lost access to my old Uplay account because of a Two-factor authentication issue. So I made a new account because I don’t want to deal with customer service. Any mutuals who want to add me on there feel free to send a DM either here or on discord and I’ll send you my user info
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Hunter
(@DonatedShelf) reported
Like that would be The remaining RPGs An indie rep An FPS rep Horror rep A Bethesda Rep Crash True sonic representation More Zelda More DK Complete Mario And an Ubisoft rep Everything smash needs to feel complete
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Brad Warr
(@TheRealBradWarr) reported
@UbisoftSupport Hi. Just bought Valhalla for PS4. Seems I already have a Ubisoft account but am having trouble linking my Ubisoft to my PSN. (Says already has a user) How can I fix this so I can claim the Carolignian set?
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Matthew Webster
(@ahhfuckit) reported
@Ubisoft 3 days until some poor people part with hard earned cash, only to find the game won't work,, I hope for them it isn't the case but every other game you have released in the last 2 months has been broke on point of sale, you rip off merchants, u will have to wait months for a fix
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BlueExorcist
(@Franco01615148) reported
@Ubisoft Til you fix the yule festival for Ac valhalla? Is that what's going to haap3in 3 days?
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Cole Warner
(@Cole_Warner) reported
@Ubisoft AC Valhalla is a glitchy mess and now a visual glitch has made me walk away from the game. Your support sucks