Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (15%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Colombes	Matchmaking	3 days ago
Mantes-la-Jolie	Online Play	4 days ago
Mulhouse	Sign in	6 days ago
Brussels	Sign in	7 days ago
Amane Aït Oussa	Sign in	8 days ago
Lorient	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lukas con K (@LukasGalicia) reported 3 minutes ago

  @PlayStation @Ubisoft, you’re part of the problem. AC Black Flag Resynced’s disc is a mockery to your consumers. Bring back DECENT physical release if videogames! Respect our right to own! @PlayStation

• 
  spiritmouse (@spiritmousee) reported 6 minutes ago

  @Gazz_54 Yup,and all the shills and bots are begging for people to stop. Acting like it's not working,every day,means it's working ;) Im not here just to keep physical games alive,I'm here to no longer support a company who hates me and doesn't appreciate the decades of me supporting them. Ubisoft can rot,Sony can rot, journos can rot, SBI can rot. I don't care. There will always be someone better to take their place.

• 
  RG | SergeantxDan (@SergeantxDan) reported 13 minutes ago

  @IdleSloth84_ Maybe they can fix it to where it's a full download and supports achievements and not the Ubisoft store....

• 
  Amazingly Average Ray (@AmazinglyRay) reported 13 minutes ago

  Idk. People would just say - AC clones. The issue with Ubisoft games is never the aura or the visuals. Worlds they make are great. It is the copy paste uninspired gameplay expanded over way too long runtime.

• 
  Javier Parrao @ (@cptrenko) reported 14 minutes ago

  @GameOverThirty You know what's funny? EA Play Pro and Ubisoft+ have offered day-one releases for years, and somehow they never became the villains that were "destroying the industry." Game Pass does it, and suddenly it's the root cause of every commercial failure in gaming. Maybe the issue isn't the business model. Maybe it's that people don't really understand how subscription businesses work.

• 
  CrazyG (@MobbD3296) reported 14 minutes ago

  Is there any news on a fix for the ubisoft connect version of Ac Black Flag Resynced? The parkour fps drops and freezing in cities and forts. Been like this since the first update. The bug reporter is loaded with this issue. @UbisoftSupport

• 
  แท็คซ์ Tax (@LegalizeTax) reported 16 minutes ago

  I doubt even Gabe could fix Ubisoft (because it's publicly traded)

• 
  Radivm. (@Radivm_) reported 20 minutes ago

  @UbisoftSupport Why is it every time you fix one bug, you create a new one. Ubisoft won’t even open anymore. Brainless developers

• 
  Best Flashwar (@futureispsycho) reported 22 minutes ago

  @DiscussingFilm Ubisoft tried this decades ago. The problem is finding games old enough ad only is viable but new enough you can't purchase for two bucks on sale *and* don't need mods/fanpatches to work (and ideally have actual loading screens to stick ads on).

• 
  Reetoban Chakraborty (@RitzDesmond) reported 25 minutes ago

  @beebomgaming @Ubisoft No they are not. This is just a remake. The next IP they will again screw it up with some stupid live service that nobody wants.

• 
  Druze_Bismarck (@Druze_Bismarck) reported 27 minutes ago

  logging into fallout 76 is like trying to draw blood with a rubber knife for the reward of stabbing myself with a real one @Ubisoft or @UbisoftSupport if you hear this please fix error 3.11

• 
  inkedELCHAPO 🇦🇺 (@inkedELCHAPO) reported 28 minutes ago

  @Riskit4TB @Ubisoft @assassinscreed Had same issue with star wars outlaws got a BSOD at release at the time on the best hardware available at the time. I dont do ubisoft games on pc at release anymore. I also had tried the game out on their ubisoft plus service.

• 
  The real Mark Eff (@EternalDragonX2) reported 35 minutes ago

  @zacczacci @JayShockblast Have you ever played a Ubisoft game near launch? They literally ALL have issues.

• 
  La Peppe / Adriana (@adriana_vachita) reported 35 minutes ago

  @IngasGold @puppycelebrity @SpIinterCaI As a contrast, I just finished the Mad Max tie in game which has a similarly dull ubisoft approach to its open world. However, that isn't really a fundamental issue: if that generic open world was able to interact with the game's core systems more it would a far stronger title.

• 
  BLSR (@xshblaser) reported 40 minutes ago

  @FabiannMorgan lmao people having problems on their own and blaming Ubisoft or the game

• 
  Extremadura blaugrana (@Superbarsafan) reported 40 minutes ago

  @Stormy977182671 @kikegames97 @Ubisoft Hell no. Combat with Yasuke is weak and Naoe is kind but not fluid enough. Parkour was broken at launch.

• 
  🤖 CAINKAIDER! ⚡ (@igamer12000) reported 41 minutes ago

  btw, between "hed" and "tonic trouble", one other considered title was simply "ed". the final title was decided though an online contest held by ubisoft. just some fun trivia

• 
  Josh (@JoshM574) reported 41 minutes ago

  Data like this doesn't paint a great picture, however whilst AC BF Resynced launched that week, Ubisoft no longer reports sales data to Circana. So I suspect that'd have far more than 10K. Ultimately tho idc about data, a choice going away with a broken digital ecosystem is bad.

• 
  Bartt®️ (@quikkfixx) reported 41 minutes ago

  @Ubisoft @Rainbow6Game fix the game yo

• 
  QuothTheRaven, Nevermore. (@MrJoel_A) reported 43 minutes ago

  @assassinscreed @stevesaylor Yall need to fix the frame drops in Havana for those playing through Ubisoft connect

• 
  Max (@MaxwellST_) reported 45 minutes ago

  @Cow1en bring it up to an admin who can raise the issue with ubisoft. Moss will read IPs and HWIDs, if these are compared to moss files of the babned players and it turns out they played they will be sanctione

• 
  lotfi_haf (@Hafdi93349627) reported 48 minutes ago

  @assassinscreed Ubisoft please fix streaming sutter on pc

• 
  Synth Potato🥔 (@SynthPotato) reported 50 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  Trädet (@tr0llb3rt) reported 52 minutes ago

  @Ubisoft Time to fix insider trading at your company

• 
  TheHarshReality (@KingCheesus) reported 52 minutes ago

  Xbox has been killing it on the consumer side lately. Strong backwards compatibility on consoles that now extends to PC too, with original Xbox games playable on Windows and handhelds with upgrades. -Disk to digital conversion is in testing and rumored to roll out soon so you can turn physical discs into digital licenses. -Better Game Pass subscription with more day-one games, added perks like Ubisoft+ and EA Play, and improved cloud streaming. -More consistent first-party game output hitting the service regularly. -No deleting your account just for not logging in if you have purchases tied to it. -Plus solid Play Anywhere support and cross-play focus. It’s funny how some outlets twist these pro-consumer moves into negative narratives, probably to downplay how Sony has been more anti-consumer with things like ditching physical games and restrictive policies.

• 
  Chris Cave (@Chrissx_x) reported 53 minutes ago

  @beyond_fps you know you never hear about Ubisoft leadership/devs complain about their subscription service when they offer a more damaging model.👀

• 
  CombatCarrot (@CombatCarrot) reported 54 minutes ago

  After hours of playing #AssasinsCreedBlackFlag I must say @Ubisoft did such a great job at the remake, HOWEVER, you didn't have to Ubisoft microtransactions into everything. Not to mention launching another one of your games to see details on an item. As someone studying game dev, playing and showcasing games live, there are better ways of making money. That ain't it. Moving a large part of the Animus to this was a poor idea. Yes, I understand not everyone plays for that portion of the story, but more to be a pirate. But you excluded those who enjoy the entire story, not just the role-playing pirate aspect. Frankly, I would have said 10/10; however, I think doing what you did significantly harmed the game from a narrative and moral viewpoint of a large portion of fans, even if it doesn't hinder progress. 7/10. Besides these issues, the remake IS the standard by which all remakes should be made. Even the funny bugs and glitches still exist. Game on point, some choices definitely not.

• 
  FinalBoss.io (@FinalBoss_io) reported 54 minutes ago

  They removed Edward’s hood toggle during leap-of-faith animations. Not a feature people invented in their heads. Not a balance issue. Just one of the little bits of character players liked being trimmed out in a patch Ubisoft didn’t even bother to call out. That’s the part remakes keep missing. Fans don’t only want the game back. They want the version that felt like somebody still cared about the details. Strip those out and you’re not preserving Black Flag. You’re sanding off the reason people kept it around.

• 
  Klaaas (@klasdahlberg) reported 1 hour ago

  @Willy9753 @TheBendySlow @Ubisoft Probably a Playstation problem..

• 
  porkinscopilot (@porkinscopilot) reported 1 hour ago

  @ZakkenKloot @JohanzelV None of the Ubisoft and EA games are Might as well fire up xcloud or check this game specificity some of them use Ubisoft backend with a uni login will work for cross save Tried this feature when I had Ubi+ works on supported games good. But without XPA or + you’d need to buy 2