Ubisoft Connect status: server issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Problems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
- Sign in (60%)
- Online Play (20%)
- Glitches (15%)
- Matchmaking (4%)
- Game Crash (1%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Dieppe
|
Online Play | 4 days ago |
|
Villefranche-sur-Saône
|
Sign in | 4 days ago |
 Ciudad Jardín
|
Glitches | 4 days ago |
 Montréal
|
Sign in | 5 days ago |
|
Haguenau
|
Sign in | 5 days ago |
|
Val-d'Or
|
Sign in | 7 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
-
MisterAlpha444 (@MisterAlpha444) reportedThe biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.
-
snottiestermine 🇳🇱 (@snottiestermine) reported@GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server on xbox 360
-
doursen (@doursen) reported@Ubisoft fix your servers and give me my rr back please
-
The Raven (@RavenMentore) reportedCalling long-time Assassin’s Creed fans “gatekeepers” because they want Assassin’s Creed to retain the identity that made them fans in the first place completely misses the point. A franchise evolving is not the same thing as a franchise being able to become *anything* simply because the Assassin’s Creed logo is on the box. Fans asking for social stealth, parkour, grounded historical storytelling, Assassins vs Templars, meaningful modern-day lore and the design philosophy that defined the classic games aren't trying to stop other people having fun. They're asking Ubisoft not to abandon the qualities that made Assassin’s Creed distinctive. And dismissing criticism as a “hate crusade” or “Twitter engagement farming” isn't an argument. People are allowed to dislike the direction of a franchise they have supported for years. There is also an obvious difference between mythology existing within Assassin’s Creed lore through the Isu and turning mythology into an excuse for increasingly fantastical RPG content. The older games managed science fiction, historical fiction and mystery without forgetting what kind of series they were. Want the RPG games? Fine. Enjoy them. Want mythology? Fine. But stop pretending that people asking **Assassin’s Creed to actually feel like Assassin’s Creed** are somehow the problem. Criticism isn't gatekeeping.
-
iampowlly (@iampowlly) reported@Assassins_UK Hay Ubisoft. Do you think you can have like 400 of your talented staff fix the studder and texture lag in your remastered game? I have bout it and still can not play do to the rage quit I get from it! Plaese for the love of all that is Assassins Creed please fix this. powlly (Paul) GG's.
-
snottiestermine 🇳🇱 (@snottiestermine) reported@GhostRecon Can you please fix ghost recon future soldiers you can't start the campaign says can't connect with Ubisoft server
-
RonninAu (@Ronnin_R6) reported@NBDY2k @Sh44dy @Ubisoft I lost 3 elo yesterday and got + 3 5x. Definitely broken.
-
LeeHubbz (@LeeHubbz) reported@GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.
-
🐱🔞 Zodin Virzin (@VirzinZodin) reportedI don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.
-
K Frye (@kxfrizzle) reported@thesirloki @Tjbrown333 @charlieINTEL Bad net code, repetitive game loop, minimal progression rewards were just a few issues. Could’ve been a decent game but Ubisoft was on the verge of collapse & sold the bag. No SBMM was refreshing & the maps were pretty good
-
DerUntergangGang (@UntergangGang) reported@Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.
-
Cyber1000 沙威刃 (@Cyberpt1000) reported@TimoTweetss From current ubisoft i want them to stay ******** away from my favorite game franchise ever, i dont want an rpg open world live service splinter cell thanks
-
Ineri 🇦🇹 (@ineri_x) reported@SinfyVibes @FPSBoomerYT @WARDOGS They failed because Ubisoft sabotaged their own studio. The issue was never the game, the issue was the publisher.
-
Dr. Urby-G (@UrbyG92) reported@MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!
-
lil quiet birl on the creek (@posiinega) reportedwell maybe now theyll fix the graphics, why tf does it look like a ubisoft game
-
Eleven (@alle1even) reported@DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol
-
The Raven (@RavenMentore) reported@Jorraptor @TheRealZephryss Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**
-
Jessica (@itsTHR1LL) reportedTONIGHTS UBISOFT OPTIMIZATION RANKED STATS: 5 RANDOM 100+ FPS FRAME DROPS 🔥 1 RANDOM CRASH 🥶 2 TIMES WHERE FRAMES DIDNT BOUNCE BACK TO OVER 120 AFTER A DROP 📈
-
TheDarwin63 (@thedarwin63news) reported@YT__D3VIL @Smoothy8eight @GTAVI_Countdown fight for gamers rights, yes. I like owning my games too but focusing on one corpo that never was involved in deleting games from ur library wont solve the problem. That shows how yall do it for attention. Go fight Ubisoft, sign all the petitions. Fighting rockstar wont change sh
-
Aherys (@aherys) reported@renlosmalik Thanks you, how ever what you said is absolutely not true. Triple AAA industry make money historical records everywhere (outside ubisoft). It's not an issue of "people do not buy". Studio shutdown just to please actionnary and because covid backslash. Job security is also very bad for indie because it's very hard place to be.
-
Ghost Of Babylon (@KindredBlade) reportedAfter reading about Sony's Terms of Service, I must say that I'm appalled, but not surprised. It reaffirms that our beloved industry is heading in an awful direction. Each company, no matter if it's Sony, Microsoft, Nintendo, Rockstar, or Ubisoft, all of them just want to profit at our expense. I wish I could say there is hope but after watching so many people actively advocating for an all-digital future, I feel that the situation is really grim. If you still intend to try, purchase physical whenever you can. I know it might be hard for some of you, but even the smallest effort counts. And remember. You're not just doing it for yourself, but every single gamer.
-
ANIMUS_X (@Ubicypher) reported@TheRealZephryss It's simple. Mainstream sells and mythology is mainstream. At the end of the day, it is just a videogame. Unfortunately, AC was originally rather underground until Revelations and ACIII launched the franchise into the overall mainstream when it began to be marketed with musical artists and such and it essential demonstrated that historical settings could be virtualized and monetized through a sandbox. It stopped from being a conspiratorial/sci-fi/historical action adventure to a blockbuster historical simulator after Desmond's death. It's obvious why og fans and new fans clash. "Original" fans or whatever you want to call them, "Those Who Came Before" for that matter, were following a narrative, tone and atmosphere that is almost non-existent, or at least at face value compared to the Desmond era is no more. There used to be a clear finale. Everything was leading towards Desmond becoming a ultimate Assassin and taking on Abstergo. The "new fans" or whatever, are in for the exploration, simulation, rpg mechanics, addictive Combat in some instances and the fact that you can explore an entire country in your living room, richly detailed and crafted to the detail. Both are valid. The problem has never been about the franchise going astray or going bankrupt in ideas. The problem is not just loss of identity. It's the fact that it wasn't planned to be this long in the first place. We live in a society now where entertainment needs to last and outlive us because we need more and more inmersion and escapism. AC was supposed to die with Desmond. But Ubisoft decided otherwise. I think both fanbases should all aim towards a future were AC makes sense and it's just not virtual tourism or massive RPG sandboxes with no other justification but the name of the franchise on the box case for it to exist. But it won't be until Ubisoft pulls it's **** together and crafts a cohesive narrative that concludes everything. Once and for all. Nothing can stop them to make spin-off games set in different eras after that anyway. There will be people to buy those games anyway.
-
Terry (@terrybearlawyer) reported@UbisoftSupport In July, I opened Case: 26307539. My Monopoly Star Wars Heroes vs Villains PS5 code (a Ubisoft code) for Jawa and Stormtrooper Dice sets shows as MLB The Show 26 Digital Pre-Order, instead. The issue is escalated but I've heard nothing since July. Please help me!
-
Nick Vilims (@Nick_Vilims) reported@UbisoftSupport hello Ubisoft I am trying to reach out because my account got falsely ban. I was able to play last night and then the next day my account was ban. I have never once cheated on this game nor in any other game for that matter. My username is Timmy.3 please fix this!
-
Abel The Strong by The Good Lords Mighty Grace (@shydout) reported@UbisoftSupport **** you ubisoft support , you guys think youre smart , not fixing your game , making us go to ubisoft support for help and when we try to ask about the conection issues you decline me from opening a case and redirect me to basic answers that do not solve the prob
-
Miguel Dagnino (@mdagnino22) reported@TheDivisionGame Hi, I've had a problem for a long time, and it's been happening again lately. Ubisoft Support hasn't been able to provide a solution so far. Please, I need help, since I've put a lot of hours into the game. case: 26473524
-
OCD Gamer (@OCDGamerNZ) reportedHey @Ubisoft. See.. you have this game called Wildlands... I went to play it with friends today and the update broke co op entirely... It really put a damper on my stream 👍 Can you fix it. A friend paid full price just to join and now you've kind of put out that spark and it's a shame. Thanks #starshiptroopers Extermination for being an indie game that actually works online. Fix #wildlands #ghostrecon
-
XÆN 🌹 (@XinDead) reported@Ilysomuch1000 @mrdaddyvondoom @itisscripted Yeah, it might not. But then why did people lose The Crew if Ubisoft hasn’t closed? Not owning your media is an issue that will only milk us as renters.
-
Kai Cabero (@kai_cabero) reported65-70% of every founder, BD lead, and sales director I speak to says the same thing "We hired an agency. Spent months explaining our product. They nodded, took notes, and came back with leads who still didn't understand what we do." And in deep tech, AI, robotics, and SaaS this problem is terminal Because your buyers are technical Your product is complex And most salespeople can't speak the language well enough to get a $50M infrastructure company to take a meeting seriously So I built a process that removes that barrier completely I call it Strategy Map Selling Traditional sales: unclear expectations, 5 calls, endless back and forth, implementation feels slow, you're seen as a salesman Strategy Map Selling: prospects see clear deliverables upfront, two steps only - triage and onboarding, implementation feels immediate, you're positioned as a problem solver That's it No 12-step sequence No 6-month nurture campaign No hoping the prospect remembers who you are after call number 4 Triage confirms fit Strategy map shows the path Onboarding starts the clock Enterprise sales cycles that used to take 3-12 months compress to weeks Not because of a clever script but because clarity and structure move faster than persuasion every single time I've had conversations with C-suites at Fox, Samsung, Ubisoft, Avalanche & Lenovo None of those conversations happened because someone was a great salesman They happened because the infrastructure was right, the message resonated, and the process removed all the friction between interest and signed contract That's the whole game Comment the word "Strategy" and i'll send over a video showing how this system works
-
AndyeCanoV ✮⋆˙ 𓃵 (@AndyeCanoV) reportedHey! I’m Ubisoft Partner @UbisofSupport @Ubisoft , how can I talk to someone to fix a problem with my acc? I sent a ticket and didn’t work.