Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (57%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Heldenberg	Game Crash	4 days ago
Paris	Glitches	5 days ago
Sitten	Game Crash	7 days ago
Creil	Online Play	7 days ago
Dieppe	Online Play	11 days ago
Villefranche-sur-Saône	Sign in	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nat Nivram (@NatNivram) reported 7 minutes ago

  @PlayStationAsia Just tried to seek help with a PS Store purchase but was told to get help from Ubisoft even though all the transactions were through the PS Store. Just terrible issue ownership and servicing, even when I’m actively trying to give you money. Do better, Sony.

• 
  redblue (@blackflametree) reported 11 minutes ago

  @Garaa0fTheRage Thats not happening btw. She quoted a leak. That's against the terms of service. You people are manufacturing your own anger. What are you so mad? Did you favorite franchise turn into slop? Yes? Well too bad. Rockstar isn't Ubisoft.

• 
  Ashe💖 (@Rebel_Ashe) reported 15 minutes ago

  @tylertrautman i never got to play thru the whole game because i got a bug that made the game crash as soon as it would load in, tried every fix ubisoft support gave me and it never worked so i just refunded it. Maybe in the future ill come back to give it a shot if its been updated a lot

• 
  Goobzor (@Goobzor) reported 17 minutes ago

  @StoneMountain64 issue here is this is not Ubisoft. rockstar has a 25 year track record and has never downgraded from a trailer. this would be the first time and i just dont see it happening

• 
  🏴󠁧󠁢󠁳󠁣󠁴󠁿 🐝GTAraj🐝 (@GTArajgaming) reported 23 minutes ago

  @darthv72 @TYPOGRAPH1C @XBOX Absolutely not, it's a possibility for them to yank it at any point. Licensing issues can have the game removed from stores, it shouldn't mean permanently removed from your library. It was unnecessary for ubisoft to have that much control

• 
  Bradley (@BradleyB56) reported 25 minutes ago

  @Ubisoft Maybe fix wildlands splashscreen first

• 
  Daniel Camilo (@DanielOlimac) reported 27 minutes ago

  @therogue63 lol you and a bunch of other people in the replies seem to be reading from the same script about hating Ubisoft. Which is fine, but has nothing to do with my tweet. The point is people not reacting to the game's name. If Ubisoft being mentioned is the issue, then that only makes my point stronger.

• 
  Gareth Walker (@Revision_124c41) reported 29 minutes ago

  @noheroesleft @Jwave630 @Vara_Dark The misconception here is that the big publishers are the only ones publishing games. EA, Microsoft (which gobbled up two of the big publishers), Sony, Nintendo, Square Enix, Capcom, Namco, Ubisoft, Konami, Sega, Tencent, Take-Two. That's all the big ones right there. Beyond that there is a legion of smaller publishers and indies who self publish: Warner Brothers (some might consider them big simply because of hte parent company), CDPR, Epic Games, Devolver Digital, Focu, Paradox, Koch Media (which I imagine is one of your big 5), Aksys, Amazon Games (which is currently publishing tomb raider), Apple, Arc Sys Works, Cave, Gameloft, Gamefreak, Kepler Interactive (which they've been putting out some winners of late), Tecmo Koei, Natsume, NIS, Netflix, and Valve (this one will cause people to scratch their heads since they are a store front, but don't act as a publisher beyond their own games). The games industry is incredibly volatile. Just microsoft's acquisitions alone of Zenimax and ATVI upset that balance pretty hard, now you're seeing Kepler, devolover, and a few other small time publisher filling the void. (basically making the acquisitions beyond IP pretty pointless, bad buys imho). If you look deep enough the Chinese are a bigger problem than BlackRock and Vanguard. I'm not gonna lie here and say they aren't a problem. They are. However they spend most of their time trading these companies like baseball cards and even then have very little control over such a chaotic industry. It's when you get heads of development listening to dip shits like Sweet Baby Inc is when you start to see problems surface and brand integrity degrade.

• 
  VI (@JulieD42957568) reported 31 minutes ago

  @snakeiter1 I bought Far cry 3, 2 weeks after they did an Ubisoft software update, and since then, the game crash after 5min. Impossible to play, like impossible eeee!!! It's been 3 month now, still not fix 😡 !!!

• 
  Ashley Kershaw (@Kershaw2492) reported 34 minutes ago

  @UbisoftSupport I am locked out of my Ubisoft account and cannot log because I no longer have access to my Two-Factor Authentication (2FA) authenticator app, nor do I have my backup recovery codes. I have tried to submit 2 tickets but can't login. #26571557 #26561382

• 
  YellowJacketKaraguchi🔜CEO (@MateoKaraguchi) reported 34 minutes ago

  It’s happened with Microsoft, Sony, Ubisoft, Riot. The problem is that dev cycles are taking longer for playtime/feature bloat & only want you to ONLY play their game. To quote a fav creator: “I want shorter games with worse graphics, with employees paid more to work less.”

• 
  ReaperWolf_Gaming (@ReaperwolfG) reported 35 minutes ago

  @Ubisoft @UbisoftSupport Plus not to mention the ****** freaking hit recognition not working worth ****

• 
  mmm (@Juniorceo7) reported 36 minutes ago

  @Ubisoft @gamescom Not a soul cares just port the prince of persia sands of time trilogy to series x and ps5. No one cares about your live service crap

• 
  Yannis (@yannnis) reported 43 minutes ago

  we used to lose sleep over one broken deploy and felt like amateurs Ubisoft. tens of thousands of people missed a whole product

• 
  Lee Helck (@LeeHelck) reported 43 minutes ago

  @Ricco_Wrld my issue isn't with the game, it's with the studio. they are one of the worst, second only to EA and Ubisoft. but go ahead, enjoy the game, i'm sure it will be fun. it doesn't effect me in the slightest.

• 
  Jack Daedules (@daedules) reported 47 minutes ago

  @mrbootybandit_ Usually some kind of pysicis bugs. Like you hit something and it decides to be an astronaut, or the dead body decides to dance across the floor. The scariest is the ubisoft face glitch

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 48 minutes ago

  @Aserback @TitaniumRolo @AussieOtterR6 The issue is, if you've played the game, you have agreed to the TOS and EULA. By doing that you've given Ubisoft the power to revoke a license for any in game item as it is not "owned" by the user. Legally you don't own the skin so they don't have to refund you.

• 
  fidz fidz (@fidzfidz14) reported 49 minutes ago

  I have Ac Unity in my Ubisoft connect and i want to play it but I've changed atleast 12 times my password cuz every time I log in it says "log in multiple time" and I have to change password every time , when I somehow login they suspend my account... Happens 6 times

• 
  white_rabbit_732 🐇 🇨🇦 (@WHITE_RABBIT732) reported 51 minutes ago

  @TheDivisionGame Man I know how my deaf grandmother really feels now day to day. How does a game that almost 3000 days old have these issues?. The laziness is beyond comprehension. Get to work and fix the problem already. Absolutely no excuse for this behaviour fu Ubisoft.

• 
  Katashi🐢🃏 (@KatashiKujikawa) reported 53 minutes ago

  Just want to jump in and say here that during the days where shareholders and investors weren't shoving their ******* tiny ***** into the mouths of companies like EA and Activision and Ubisoft their Dev teams had genuine ******* passion for the games that they made. So yeah, I don't see a problem with you hating GTA VI if it means we bring back the Glory Days of gaming where devs not only had actual passion for the projects that they made, but they didn't have a tight leash deadline that's set by some old geriatric **** who doesn't even know what ******** Sonic the Hedgehog is.

• 
  B_Ryce (@BryceCream57) reported 54 minutes ago

  @ShirtlessSpdr @inflatable_josh @8biteric I honestly think the remake will be good (if it ever comes out) but the main problem was Ubisoft leaders thinking blacklist was a failure because it didn’t meet thier unrealistic sales expectations. They wanted 5 mil copies sold when SC usually sells around 2-3 mil.

• 
  SilverBoarMedia (@AbcAbc347433) reported 55 minutes ago

  @goinggoldfilms @Disass They're completely ripping people off for something that looks no better than Watch Dogs and they even pulled an Ubisoft with their fake advertising that they should get into trouble for.

• 
  asuno (@asunoaim) reported 56 minutes ago

  @nickpleiades @vampiregang777 @seanAIMSS The game was definitely a more competitive title rather then a casual gaming experience. Perfect for me, bitter for people that just want a more chill experience, valid. Those issues were not what drove the game to the ground though. People stopped playing more and more due to lack of content, this was due to them having to focus on hitreg and netcode, this took too long to fix due to the different engine that was chosen. If netcode was better, earlier the game would have been played more, more content and ubisoft wouldn't have to cut funding. That was pretty much what went down and I remember pretty well that Mark stated something along those lines himself.

• 
  Yokimo Hurame (@YokiHurame) reported 57 minutes ago

  @ShitpostRock The only game I would have liked to see be a live service game with a constant roadmap and DLCs that add new things (without the bad practices of Ubisoft/EA/etc).

• 
  The Hidden One (@TheHiddenOneAC) reported 58 minutes ago

  @s1nicki dunno how many more live service + turn based + mobo type of games ubisoft needs to make before they realize nobody wants it...

• 
  South East Asia Game Aesthetic (@SEAGamethetic) reported 59 minutes ago

  @Doonishsan @XilliaMainis Yes, it was made by Ubisoft Singapore. When Skull and Bones was in development, the game filled with internal issues both from goverment and Ubisoft which made a lot of people in Ubisoft felt sour

• 
  Harrlarn 🇹🇷 (@Harrlarn) reported 1 hour ago

  @BattleSquire90 Don't worry, Ubisoft will surely find a way to make it crap and then use it as an excuse to keep relesaing live service microtransaction bullshit

• 
  Ed (@edkun197) reported 1 hour ago

  @fashionpixie_ @isatheshy Yep I still remember playing Naruto broken bond on 360, in which they (Ubisoft Montreal) completely skipped Ino. Tho understandably so lol.

• 
  Belsameth (@Scahrossar) reported 1 hour ago

  @Ubisoft I actually bought Breakpoint and its such a dissapointment. There's a good game hidden in there, marred by all the attempts at live service bullshit and looking at The Division, without understanding what makers The Division good.

• 
  Alexxbru 🇦🇺 (@Alexxbru) reported 1 hour ago

  I agree with the underlying argument about ownership, but blaming Rockstar for the entire digital shift makes no sense. The leaker wasn’t some heroic consumer activist. If the motive was personal profit and pumping crypto, then leaking GTA 6 and holding Rockstar hostage had **** all to do with protecting consumers. It just screws over millions of people who’ve waited years for the game. I want ownership protections too. If I buy a game, I don’t want it disappearing because a company shuts a server down. Give us offline modes, peer to peer, community servers or some proper preservation system when support ends. That is the consumer fight worth having. But physical media itself isn’t the whole issue. Music went from cassettes to CDs to Spotify. PC gaming moved heavily toward Steam and most modern PCs don’t even have disc drives. Cars barely have CD players anymore. Digital is convenient, which is why consumers adopted it too. That doesn’t mean every part of it is good. I miss proper collector’s editions. GTA V gave you actual physical **** worth keeping. If GTA 6 replaces that with expensive editions full of skins and in game currency, I’ll criticise that all day. Preorders deserve criticism too after years of Ubisoft, EA, Activision and broken launches. But saying Rockstar “made their bed” because the entertainment industry went digital is bizarre. Rockstar releasing discs isn’t suddenly going to reverse what Steam, Spotify, Xbox, PlayStation and everyone else have been doing for years. There’s also insane pressure on GTA 6. If Rockstar needs another delay to get it right, so be it. I’d rather wait than get another Cyberpunk or No Man’s Sky launch where we spend years waiting for the game to become what it should’ve been on day one. And realistically, the “no disc, no buy” crowd isn’t going to move GTA 6. It’ll eventually come to PC where most people will buy it digitally anyway. Fight for ownership, preservation and consumer rights. I’m completely with you there. But leaking GTA 6 and pretending Rockstar personally invented digital media? Wrong target. Wrong method imo... keen to see other peoples takes though!? Lemme know..