Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	17 hours ago
Mexico City	Sign in	1 day ago
Cehegín	Online Play	6 days ago
Weimar	Sign in	6 days ago
Pessac	Online Play	6 days ago
Escalquens	Glitches	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 13 seconds ago

  @Ubisoft @UbisoftSupport @GhostRecon are there any plans to fix the infinite loading screen for Wildlands on PC? This is a major problem folks are having with newer PC’s. We can’t launch the game. Tons of comments on Steam, Reddit, forums, YouTube about this issue. Yall went dark

• 
  Azure 🇨🇦🇭🇺 (@Azure_296) reported 3 minutes ago

  @Pirat_Nation What...? I love open world, but the problem is that some games have boring, empty, and soulless worlds like every Ubisoft game

• 
  JaegerVA (@JaegerVA) reported 4 minutes ago

  @Ubisoft siege servers bad, me angy, fix

• 
  Vegetto71 (@vegetto71) reported 9 minutes ago

  @iyasele_o I have mine the same way and it doesn't give issues at all bruh, do you have the extension enabled and ubisoft connect to auto launch with windows?

• 
  Leighroy (@Leighroy92) reported 9 minutes ago

  Yes @Ubisoft in this game I DO want to mind control a cat, I want spells, I want spook, I want out there combat! The disconnect is not normal! Why do game developers not understand gamers?

• 
  Queen Mordred (@QueenMordred360) reported 10 minutes ago

  @JezCorden I’ve been enjoying Assassins creed odyssey through gamepass and Ubisoft connect on my Xbox Ally X unlucky it’s not working for you

• 
  Blessed with the 'tism (@blessedtism) reported 10 minutes ago

  @nise_yoshimi I beat the series by having the 3rd game crash on me maybe a third of the way in. When I reloaded, I realized I'd have to replay the last <x> minutes and I didn't want to. Then I realized I wasn't having fun. Haven't touched another Ubisoft game since.

• 
  Prophet of providing providence (@Telepathic_hman) reported 11 minutes ago

  The cutscenes need to be locked 60fps, film grain and chromatic aberration disabled and then you got an INCREDIBLE beautiful game then, Ubisoft and EA have fixed these issues or had them on toggles at launches even

• 
  Who Screwed Gamers Today (@WSGT_Feed) reported 16 minutes ago

  @Dexerto The problem isn’t just digital games are bad. The problem is you have to have pro-customer policies to go full digital. For example Ubisoft at least has refunds after playing a game for no more than 2 hours. PlayStation refunds are voided the second you download a game.

• 
  Prospector (@NewsProspector) reported 19 minutes ago

  @Omegawyrm76 Too many services, too many points of failure. Questions that people will be asking if they buy the PS6 and they cannot play their games. 👇 Is it my internet that's down that is preventing me from playing my digital games? Is it PSN that is down that is preventing me from playing my digital games? Is it the online service that I have to log into to play a specific game (Ubisoft connect, etc.) that is down that is preventing me from playing my digital game? Is it an online service that the console platform relies on for authentication that is down that is preventing me from playing my digital games? The all digital future is not the answer for consumers.

• 
  J & L Game 🕹️ (@jnlgame) reported 21 minutes ago

  "What we saw on the PC is that it helped to grow the market." -- Ubisoft boss Yves Guillemot Which market exactly? PC and console gaming are completely different ecosystems. PC already had open platforms, multiple storefronts, free online multiplayer, and a long history of digital distribution. Consoles are closed systems with different economics, hardware costs, and player expectations. You can’t just transplant the PC experience and assume the same growth will happen. And if this all-digital future eventually slides further into pure streaming, that’s the most extreme version of “you own nothing”: the game can disappear from the service tomorrow, you have zero offline access, latency and compression are permanent trade-offs, and you’re just renting temporary access with zero residual value.

• 
  Igor (@Silva_costa_07) reported 23 minutes ago

  @NikTek When Ubisoft included a lot of NPCs and the game launched broken with FPS drops, you guys bashed the company—so they never did it again.

• 
  RJTHEGAME (@RockyWhu) reported 23 minutes ago

  Steam certainly but even Gog, EPIC etc hardly ever goes down and Sonys digital library is nowhere near Valves for security, stability or prices Ubisoft I've had issues with mostly but that's it on PC If Sony want to force Digital only worldwide then they need too improve their service

• 
  Thomas (@FlameHairMac) reported 24 minutes ago

  @ArdentVision1 Outside of their writing issues lately, and mocap/cutscenes etc etc.. Ubisoft has had a problem getting us invested in characters. Ezio is so loved not only bc he was good, but bc he got 3 games. No assassin since has. Bayek, Arno, Edward, & Basim all deserve more games and time

• 
  Antimédicos 👽 (@pumpkin_link) reported 29 minutes ago

  @MichaelGTG2 @MetroidFREAK21 I get your point but the AC syndicate thing is 100% Sony's fault, it was a gpu glitch on ps5 back compat mode that in my opinion should be fixed by sony as an accuracy issue, but ubisoft stepped in and made a game specific patch for that

• 
  El_Jefefe (@McFraggie) reported 29 minutes ago

  @LegacyEleven "Skill issue" as if this isn't the easiest Ubisoft rpg game of all time 🤡🤡🤡

• 
  MisterSirLogan (@LoganTa85015025) reported 31 minutes ago

  I’m really liking assassins creed black flag Resynced in all, but why does the game keep crashing?? I’ve experienced it a few times now. @assassinscreed @Ubisoft can we get a fix for it please 🙏🏻

• 
  Blitzer Kojiro | The road to 1000 kills (@BlitzThePuppets) reported 35 minutes ago

  Black Flag Resync Exposed Assassin’s Creed’s Biggest Problem I just finished AC Black Flag Resync, and the story was absolute fire. This game could have been a 10/10 if the combat had been modernized all the way. It also made me question whether Assassin’s Creed truly needs the full RPG model. Endless gear, levels, and side content can easily derail the story and destroy immersion. But there is another side to it. Without RPG progression pushing me to explore, I had almost no desire to do anything except the main campaign. So I am torn. Assassin’s Creed should not completely abandon RPG mechanics, but it also should not allow them to overwhelm the story. Ubisoft needs a better balance between exploration, progression, combat, and narrative immersion. The Ghost franchise seems to have figured it out. Ubisoft should study that formula.

• 
  Kołdrian (@ten_na_chmurce) reported 40 minutes ago

  Assassin’s Creed Black Flag Resynced Review: Ubisoft Did Not Ruin It After 26.5 hours with Assassin’s Creed Black Flag Resynced, I have completed 54% of the main story. I am currently heading into the mission “No Time for Tenderness,” but I have already seen enough of the world, combat, progression and naval systems to form a clear opinion. My rating changed several times along the way. After the first few hours, I gave it a cautious 7/10. Later, repeated combat frustrations and technical problems pushed it down to 6/10. Now I am moving it back to 7/10. The flaws have not disappeared. I have simply realised that, despite them, I am still having a very good time. Resynced cannot really be judged as a completely separate game. It is a remake of an older title, keeping the foundations of Black Flag while rebuilding its presentation and modifying several systems. Some of those changes improve the experience. Others feel unnecessary or actively worse than what they replaced. Most importantly, however, Ubisoft did not ruin Black Flag. And considering how worried I was before release, that is already a major success. A world that constantly pulls me away from the story I have spent 26.5 hours playing, yet I am only slightly beyond the halfway point of the main campaign. That is not because the game moves especially slowly. It is because I constantly abandon my intended destination. I see an unmarked island, a suspicious ruin, a burning ship, a treasure map or another small activity on the horizon, and suddenly the main mission no longer matters. I just want to see what is there. This remains Black Flag’s greatest strength. Exploration is not only about collecting icons. Some islands contain tiny environmental stories that exist almost entirely outside the main narrative. I found an abandoned smuggler settlement where the inhabitants appeared to have died from a disease carried by rats. On another beach, Spanish and British soldiers lay dead after a battle while pirates casually walked between their bodies, collecting whatever had been left behind. Elsewhere, I encountered a preacher praying in front of crude figures, an imprisoned dog and forgotten temples hidden on islands that were not clearly marked as important locations. These discoveries rarely lead to major quests or spectacular rewards. They do something more valuable: they make me curious. The world feels worth exploring even when the game is not promising a legendary weapon at the end. A visual remake that understands why this world mattered The new presentation is one of the main reasons I keep sailing without a destination. Black Flag Resynced looks fantastic. The tropical islands, dense vegetation, beaches, water, ruins and distant cities often look beautiful enough to make me stop simply to admire the view. Havana is colourful and lively, while sailing toward a new island during sunset can turn an ordinary journey into one of the most memorable parts of the session. This world was already designed around the pleasure of travelling through it. The remake finally gives those locations a visual standard worthy of that idea. The sea is not merely empty space between objectives. It is part of the atmosphere. The crew sings classic sea shanties while the Jackdaw cuts through the waves, weather changes around me, and the horizon constantly suggests another place to investigate. Even when I am not fighting, completing missions or collecting resources, sailing itself remains enjoyable. For me, that visual and atmospheric transformation is the strongest justification for this remake. Combat is still the biggest problem My opinion of the new sword combat became increasingly negative during the first twelve hours, and it has not improved much since then. The original combat was far from perfect. It was built around counters, executions and flowing between enemies in a rhythm that sometimes felt closer to the Batman: Arkham games than to a demanding action RPG. It could be too easy, but it was satisfying. Resynced attempts to modernise it with guards, dodges, heavier attacks and systems based around breaking an enemy’s defence. In theory, that should make fights more involved. In practice, I often find them less responsive and less enjoyable. There are moments when it feels as if the game has already decided an enemy attack will connect. I can move away or attempt a dodge, but the hit still lands. Edward can also jump onto tables, crates or elevated objects in the middle of combat and then refuse to move where I want him to go. At that point, I am not fighting the enemy. I am fighting the controls. Templar targets can sometimes be confronted through something resembling a boss fight, with the target repeatedly escaping during the encounter. I strongly prefer ignoring that approach whenever possible and assassinating them properly from the shadows. The new combat is not unplayable, and it is not difficult enough to destroy the experience. It is simply the one system that regularly makes me wish Ubisoft had stayed closer to the original. Naval combat still delivers Fortunately, fighting at sea remains far more satisfying. Naval battles can be genuinely demanding when the Jackdaw is not fully upgraded or when I avoid using the most powerful officers. Positioning the ship, choosing the right ammunition and surviving against several vessels still creates exciting encounters. Officers can provide enormous bonuses, perhaps even too enormous. One officer gives such a powerful benefit for a perfectly timed dodge that the Jackdaw can avoid almost all damage. It is an overpowered ability that can significantly reduce the difficulty of naval encounters. Even with that imbalance, I am still having a great time at sea. I enjoy the battles, boarding enemy vessels and upgrading the Jackdaw, although outside combat I often prefer simply travelling, listening to the crew and searching for another island. Apart from one convoy that began teleporting while I was chasing it, I have not experienced major problems with the naval systems. Less compulsory grinding, more optional grinding One of the better changes is the reduced amount of repetitive collecting required during a normal playthrough. Havana contained noticeably fewer chests than I remembered from the original. Progression and equipment upgrades also feel faster and more accessible. The game still encourages exploration, but it does not force me to clear dozens of nearly identical markers just to maintain a reasonable pace of development. I think this is the correct balance. Players who only want to complete the campaign and explore naturally can avoid a significant part of the old grind. Players who want 100%, every achievement or the platinum trophy still have a large checklist waiting for them. That is where heavy grinding belongs. The more controversial addition is a free battle pass shared across different Assassin’s Creed games. Standard activities award extra points, those points increase its level, and new levels provide outfits, currencies and other rewards connected not only to Black Flag, but also to games such as Assassin’s Creed Shadows. It does not require payment, and some players will probably enjoy having another progression track to complete. I do not. To me, it feels like an easy substitute for meaningful content. Instead of connecting a reward to a side story, character, secret or unusual discovery, the game fills another bar and tells me to keep collecting points. I would rather find a strange preacher on an unknown island, speak to him and receive a clue leading to a unique reward. That would make the item feel connected to the world. A battle pass makes it feel connected to a menu. The story no longer hits me in the same way The main story is currently one of the less interesting parts of my return, although that is partly caused by my own relationship with the original. I rarely enjoy repeating the same story, especially when I still remember its major direction. When I first played Black Flag as a teenager, the fantasy of pirate freedom worked much better on me. Sailing wherever you wanted, rejecting authority and building a life outside the rules felt exciting. Looking at Edward now, the story feels more juvenile than I remembered. He talks about freedom, but much of his motivation is simply wealth. He wants to create a better life for himself and his wife, yet despite promising to return after two years, he continues chasing money and adventure. That does not make him a bad protagonist. His selfishness and distance from the Assassin and Templar conflict are among the more interesting parts of the character. For a significant portion of the story, Edward does not care about either organisation. He is not driven by ideology or destiny. He sees opportunities and uses them to pursue his own goal. Playing as someone who becomes involved in this conflict almost accidentally was refreshing then, and it still separates him from many other protagonists in the series. The appearance of famous and partly mythologised pirates such as Blackbeard also gives the adventure much of its personality. The Animus replacement works, but I still miss Abstergo Resynced removes the old structure in which I could leave the Animus and walk around the Abstergo offices. I understand why many players never cared about those sequences, but I liked them. Walking through the company headquarters, reading additional information and temporarily stepping away from Edward’s life gave the original another layer of Assassin’s Creed atmosphere. The replacement involving Ego and the Raven is more interesting than I expected. I still do not completely understand what the Raven represents, and I do not want to guess whether it is connected to Desmond, another Assassin or something else. What matters is that the sequence briefly stopped me and made me pay attention to the narrative again. It works surprisingly well as its own idea. Even so, I still miss being able to physically leave the Animus and explore Abstergo. The old sections made the historical simulation feel like part of a larger world, rather than only an interface between missions and rewards. Bugs are common, but rarely disastrous I played the PC version on an Intel Core i5-13500, an NVIDIA GeForce RTX 4070 Ti, 32 GB of RAM and an SSD. Some kind of bug appears during almost every session. An enemy survived an assassination, stood up and continued as if nothing had happened. A convoy teleported while I was chasing it. Sometimes Edward performs the chest-opening animation but the chest remains closed, forcing me to repeat the interaction several times. I have also experienced problems with the game launching only as a background process. I could hear the music, but there was no accessible window on the taskbar. Selecting map markers can be unnecessarily awkward, while reloading requires holding a button and then confirming the same decision again. These problems are frequent enough to mention, but usually not serious enough to remove me completely from the experience. Most are small interruptions rather than game-breaking failures. They irritate me for a moment, then I return to sailing, exploring or completing another activity. The teleporting convoy was the most damaging example because it wasted time and resources. Fortunately, problems of that scale have been rare. Ubisoft did a good job, and I am happy to admit it Before release, I was worried Ubisoft would misunderstand what made Black Flag special. After 26.5 hours, I have to take back some of my earlier scepticism. Resynced is not better than the original in every area. The sword combat is less satisfying, several modern systems feel unnecessary, and bugs appear far too regularly. But when I look at the entire experience rather than its most frustrating moments, I am having a genuinely good time. The islands are beautiful. Exploration constantly distracts me. Naval battles remain exciting. The Jackdaw is satisfying to develop. The shanties still work perfectly, and the Caribbean remains one of the best worlds Ubisoft has created for this series. This remake does not replace every memory I have of the original. It gives me a very good reason to create new ones. I expected Ubisoft to complicate Black Flag, overload it with modern systems or simply fail to understand why people loved it. Instead, the studio delivered a good remake with several excellent improvements and a few questionable decisions. I can recommend it both to returning fans and to people experiencing Edward Kenway’s journey for the first time. It is not perfect. It is still Black Flag. And sometimes that is more than enough. Rating after 26.5 hours and 54% of the main story: 7/10.

• 
  Life is a simulation (@CPR5883) reported 43 minutes ago

  @Rainbow6Game Fix the map rotation, its the worst. 80% of the time Kafe, Consulate, Lair are up for vote. Maps suck, servers suck, 95% of players are toxic but Heaven forbid you call them a word. **** you Ubisoft, you have become EA.

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 45 minutes ago

  @Rainbow6Game @MrBoomeranggg OMG FIX YOUR **** UBISOFT

• 
  Rei Tsukino ☕️Coffee Cat☕️ (@ReiTVT) reported 46 minutes ago

  @Dexerto Of course he's going to say that. Never mind it was Ubisoft who put the DRM and physical media issue on the map for normies with The Crew's shut down.

• 
  Reruzensky 🔫 (@reruzensky) reported 47 minutes ago

  @QNDZYcom the free to play wasnt the problem, the problem was ubisoft being a ****

• 
  ✝️ 🇺🇸🏳️🇮🇪🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ymfusdtns) reported 48 minutes ago

  @Ubisoft should fix AC1 so that it natively supports modern controllers on PC.

• 
  iampowlly (@iampowlly) reported 48 minutes ago

  Ubisoft fix your broken game that just came out and shut ******** up!

• 
  shzwnn (@teuxaa) reported 51 minutes ago

  @rensela @Cloud9 @Ubisoft Im waiting for your proof then. And stop DDoS when you loose next time

• 
  @the real radiation (@RealRadiation) reported 52 minutes ago

  @assassinscreed @Ubisoft there’s a current issue with Ps5 for assassins creed black flag resynced where the trophy the memory of my memory won’t unlock, I’ve restarted my game over 10 times reloaded a save to get all the portraits again and hung them up and the trophy still

• 
  🧛‍♂️ (@nocte_ac_die) reported 55 minutes ago

  @duanebammage @Cross1Fox @OrdinaryGamers Yeah, that's a huge issue, especially with Microsoft and Ubisoft games. I just don't buy those they are just licence discs. Maybe if they are super cheap. The rest, you'd be surprised how many are actually fine. Especially cross gen games. They at least have an xbox one version.

• 
  Whinetaster (@VictoryParaDice) reported 58 minutes ago

  @ToweyAnthony @ClownWorld Its the same issue that Assassin's Creed: Shadow displayed. Staff claiming they'd depict history (Ubisoft bragging they consulted history "experts" for it even), but if any of that was true, the descendants of the ruling classes in Greece and Japan would look much more African.

• 
  Sheldon Yakiwchuk (@YakkStack) reported 59 minutes ago

  @LivinTheFringe I post there daily. Full Haver Uplay episodes. Having some issues with them limiting my distribution, but not fact checking.