Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (17%)
• Glitches (12%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Online Play	7 hours ago
São Paulo	Sign in	1 day ago
Curitiba	Sign in	1 day ago
Pontivy	Sign in	3 days ago
Paris	Sign in	3 days ago
Marseille	Glitches	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Keefy C. (@bvnniecovnts) reported 4 minutes ago

  @sixones @RinoTheBouncer That's kind of a false statement in multiple regards. One, Sony STILL sells Vinyls; movies are OFTEN almost always printed on luxury 4K Blu-Rays for fans. There's a HUGE market for CDs; alongside even a pre-existing market for Mixtapes & other forms of "old school media." The idea; it just "magically disappears," cause "times r changin' Cuzzo." is hilariously ust.. wrong. Right; MOST Single Player titles are STILL predominantly loved & collected in physical media form factors; think RPGs, Solo Actions, etc. Around 34-38% of the market FOR Single Player titles IS DRM-Free, or Physical Media. If Call of Duty, or NBA2K stopped releasing physical media; it wouldn't be a problem. But think from the perspective of an RPG fan; or a Music fan. You GO to the concerts; you PAY for the overpriced merch, and vinyl. Imagine if you DID all of that; SOLELY for a link to Spotify lol It's not exactly an Apples-To-Oranges comparison; but you get what I'm saying. MOST RPG/Solo gamers are GENERALLY also financially active in vectors such as; Merchandise, Card Games, Brand Hype, TTRPGs, etc. If your only goal is to sell Call of Duty's and Asassin's Creeds; you can go ask Ubisoft and Activision how that's going... Are the people who buy merchandise a MINORITY? Obviously. But it's IMPORTANT to understand; the industry is chasing Whales. Specifically; Life Service. Most live service; Fortnite, Genshin Impact, Marvel Rivals, Call of Duty, etc; around a minority 1-10% subsidize the ENTIRE 90% beneath them. That's NOT exactly a 100% perfect business model (from my perspective) If the Non-or-less spenders leave; the CAC, and LTV will degrade. And MOST consumers can realistically only have 1-2 Live Services. If you EXCLUDE the Live Service Industry; which GTA online; with RP Servers and other type of servers; fundamentally is. You also have to account for Piracy. Anywhere from 20-60% (If you include Developing or Impoverished Countries) OF THE ENTIRE GLOBE has practiced Piracy AT LEAST in some form. If you scratch off; say 3-5% GUESSTIMATED Profit Margins; a Day one Jailbreak or Fileleak to release the game to the public. You're STILL operating at margins; I don't think are healthy. Digital Consumers (Gen Z, Gen Alpha), view online spaces as their "hang outs," or "Communities." That means they have attachment; so you're COMPETING with other titles. My argument; is as simple as I said. The 30-40% of individuals who BUY physical media, a SIGNIFICANT portion of them; are HUGE spenders when it comes to Merchandise and Brand IP; and often the people who NATURALLY hype up an IP. The LTV of a customer is SIGNIIFICANTLY higher there; than a Fortnite Player, or a dude playing VRChat. And that's just math here. Even if you TOOK the top 1-10% OF a Live Service Game; competing with a die-hard Nerd for your franchise; you just can't beat them.

• 
  LilFuzyVert (@LilFuzyVert) reported 7 minutes ago

  @madculR6 @Ubisoft Yea but you are complaining about some **** that didn’t happen lmao. Also I’ve never had any issues beyond sound bug and mouse bug once every 500 games. I’d say 60% of the time it’s a user error.

• 
  GRAKO 𝕏🇹🇿 (@graysonapril03) reported 9 minutes ago

  @Ubisoft I bought wildland and it wont launch it just stuck on infinite loading screen @Ubisoft please fix it

• 
  Emzy_Leigh (@emzy_leigh) reported 9 minutes ago

  @TCWCrazyZaku This is correct, the same as racing games but soemthing you will notice with the majority of older just dance games is they can no longer be bought directly from ubisoft. You buy them second hand now. That because they delist the game which prevents them being taken but in turn no more copies of that game are made. This happens with alot of racing games with music. JD+ is an additional service to provide access to songs from previous games and service for a time they have never said forever. The live service from a business perspective prolongs the life of those maps on ubisofts end. As once they no longer sell that specific game the map was essentially 'dead'. Now they can make them available for as long as they can through the live service. Its an addition

• 
  Tom Johnson (@titchyj) reported 9 minutes ago

  @Ubisoft @XBOX @xboxuk can we please have a fix for the glitch on AC Black Flag: Resynced for the Florida island as I have collected everything, but the chests haven't been counted. Can this please be patched

• 
  crusader (@crusader0884) reported 12 minutes ago

  @UbisoftSupport @Ubisoft @Ubisoft_UK I cannot access my account or open a ticket due to browser errors, please DM me to assist.

• 
  M (@m902306) reported 12 minutes ago

  @UbisoftSupport how long for the uplay outage

• 
  Marek H. (@Roiser0) reported 13 minutes ago

  @SolarWing83 @Pirat_Nation The crew was removed because it's servers got shut down, even your disc won't work. Ubisoft did that, not Sony. Afro Samurai 2 was a broken game that was meant to be in 3 parts, thes refunded everyone, same with Hotline 2, ppl got refunded. That doesn't count when they refund u.

• 
  (C) Hezekiah Moscow. (@Oogway__) reported 13 minutes ago

  @aisida I'm Talking About How People In General Do Not Hate Apple For Doing The Exact Same Type Of Stuff People Hate Ubisoft & Disney For & You're Talking About You Personally. That You Don't Have A Problem With Them Does Not Mean Those Problems Do Not Exist.

• 
  Kingdom Reigns 👑 (@ExpertImagez57) reported 18 minutes ago

  @Ubisoft You should fix the legendary ships, since the hull of the Jackdaw is so weak. Fix that.

• 
  matteo iaccarino (@matteoiaccarino) reported 19 minutes ago

  Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

• 
  Howard the Axel: Foley Artist™ 🔫🍹🍌 (@HowardtheDuck95) reported 19 minutes ago

  It was a rash decision to try and force the issue even though it will benefit no one but the only 2 remaining triple a publishers (2K and Ubisoft, because EA is about to get mulched by the Saudis)

• 
  Please Explain (@Please_Xplain) reported 22 minutes ago

  @Ubisoft I can't create an account. Tried 30 times. error error.

• 
  Bob Boberson (@BobBobersonWTFE) reported 26 minutes ago

  Nevermind it is a massive pile of **** that crashes. They never fixed easy anti cheat or the P-core/E-core issues that have been there for years. Waste of time. Thanks @Ubisoft @GhostRecon

• 
  Dust!Leafy (@Leafy_F12) reported 28 minutes ago

  @Paradoxyne @Ubisoft Huh...never bad that problem before....best game ever tho

• 
  Stefano Veneziani (@stefano_vene) reported 30 minutes ago

  @Ubisoft @UbisoftSupport Sealed Shadows Collector's Edition (March 2025) - figure has factory defect. You denied warranty because I bought it on Vinted, even with original receipt. Still under 2-year warranty and sold out. Please fix this.

• 
  Bngstew (@Bngstew1) reported 33 minutes ago

  @vStar925 1. Ubisoft ALWAYS had issues. 2. If that was the case wouldn’t rockstar have stopped making good games after GTA3? But instead they made great game after great game, for multiple consoles including handhelds. You have zero clue what you’re talking about.

• 
  Killer_Clown4191 (@KC_4191) reported 33 minutes ago

  @Ubisoft @GhostRecon Deploy the drone into the Santa Muerte Library I listened to the WHOLE encounter and it failed. First bug. Please fix it, thankyou

• 
  Pangalan 89 (@Pangalan1989) reported 36 minutes ago

  @JamieMoranUK Ubisoft is giving it away for free on their Connect app on PC! Not sure for how long but I did claim it. Unfortunately, some of Ubi's older games like Splinter Cell Blacklist and Far Cry 3 tend to crash on PC. I found a fix for FC3 but not for Blacklist yet

• 
  Exhumed (@3xhumed) reported 38 minutes ago

  @happy__mathias @GhostRecon I was just on the Steam forum, and sure enough, there were countless comments about it again. The cpu (e-cores) issue hasn't been fixed. Unbelievable. @Ubisoft

• 
  Jericho (@JerichoGTA) reported 45 minutes ago

  @FunkyDragoon @azizzzzzz00 @gtasix_ I think if there is a game that should have the $80 it would be GTA 6 the only problem is that slop companies like Ubisoft that have had the same graphics since 2015 will actually think they can do the same.

• 
  Utkarsh Sai Sidhardh K (@Utkarsh_sai_K) reported 47 minutes ago

  @UbisoftSupport @Steam I’ve purchased quite a few games through Steam and have supported many Ubisoft titles over the years. Gaming is something I rarely get time for, and I usually only play when I have a longer period to properly relax. That’s why this situation has been particularly overwhelming and disappointing. I currently can’t access games I’ve paid for, and it has also made me hesitant to purchase any more Ubisoft titles until this issue is resolved. I genuinely hope someone can help me get this sorted.

• 
  kn-592.wallet (@KN_592) reported 52 minutes ago

  @Ubisoft Your site is so broken it's not even letting people redeem it

• 
  Jugga (@UbiJugga) reported 54 minutes ago

  @sha77e_r6 @Suspendo_ @Piguta2 okay just because i have done those, doesnt mean he cant do his job, the dev i send reports to is the same dev that bans all of my accs once hes confirmed its me, i have also helped him in the past patch exploits so people can no longer ddos VULNERABLE ubisoft/r6 backend servers.

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 55 minutes ago

  @alhumaiem @Darkfoxx71 @Ubisoft A lot of people are having the same issue. Hopefully a fix is on the way soon

• 
  David Watson III (@david_watson88) reported 56 minutes ago

  @ecfeclipse @GhostRecon It's Ubisoft they need money to fix their **** up with the new ghost recon they're trying to make so they're asking the community to make it for them

• 
  Jay 🇵🇷🗽 (@HonorRoller0831) reported 58 minutes ago

  @JohnnieMotley @Crash616 God of war bored tf outta of me (I’ve played all of them) Horizon is a Ubisoft game. Marvel games are cool, but they’re an experience more than a game and not worth $1000+ The last of us will be re re released again. More live service slop that will die in a month.

• 
  Shredder - Mass Effect (@Shredder1400) reported 59 minutes ago

  @Azreal51265232 @xentinyl As much as I would like to, Ubisoft’s launcher is worse than dog crap. They’ve lost my account twice. I don’t wanna buy their games on PC unless they either fix their launcher or get rid of that requirement…

• 
  zizo (@Zizoplays1) reported 60 minutes ago

  Im kinda afraid of the semi-open world thing, not because it would be a slog or it will be a ubisoft style thing But because the RE engine isn't really one that handles open environments well without struggling, RE9 did have a number of performance issues in its second half

• 
  Clifford Lim (@SinisterOyster1) reported 1 hour ago

  @RohanKarMooN Been having a hard time with Ubisoft connect due to "failed login attempts" and "unable to activate a game" just because I tried changing my proton version 3x and now I have to wait 24hrs. Shts, crazy I just wanna download FC6 crack if not for achievements lol.