Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mulhouse	Sign in	7 hours ago
Brussels	Sign in	1 day ago
Amane Aït Oussa	Sign in	2 days ago
Lorient	Sign in	3 days ago
Paris	Online Play	5 days ago
Dieppe	Sign in	6 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Unusual Spectacle (@bonbon5505) reported 57 seconds ago

  @PressX_O sony took away 500 movies. ubisoft took away the crew. with sony being the only store means they can pull of an nintendo and keep gaves $80 forever. they get hacked all the time, and thier customer service is hot garbage. if you lose ur account ur done, ur games are gone. wake up

• 
  Cauã Rodrigo (@CAUARODRIGO64Of) reported 2 minutes ago

  @RockyDaNerd @justdancegame @Ubisoft I really wish there were support for the PS Move (which works perfectly fine on the PS5, just like it does in Just Dance 2022 and earlier PS4 versions). It would solve so many problems...

• 
  Calico Eric (@CalicoEricjxqr) reported 6 minutes ago

  @Ubisoft How about you fix the character that are already in the game? Just a thought. Same 40k players for 10 years is wild. I got one tapped while being Juren from a Nobushi that had her bleed feat and spammed her trackabke zone. How about fix that?

• 
  💙Harpo💙 (@BlueberryBirdo) reported 8 minutes ago

  That’s honestly probably the main issue with Assassins Creed games, and even other Ubisoft titles with free roam in them. They keep putting way too much in those games that I can never finish them. Valhalla was really fun to play, but 100 hours in I’m still not finished.

• 
  ホンダトシナリ (@Hondatoshinari) reported 9 minutes ago

  @TheRealZephryss Ubisoft won’t fix anything LOL

• 
  Kołdrian (@ten_na_chmurce) reported 9 minutes ago

  Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

• 
  PBG_number1 (@PBG_Number1Fan) reported 22 minutes ago

  @FatWalrusKing @Ubisoft "actually broken heroes" juren is actually broken pal

• 
  Professional treat stealer (@ZukoScaleclaw) reported 22 minutes ago

  11bit-Studios fixed “The Alters”. After more than 7 months I can *finally* continue the game \o.o/ Now Ubisoft just needs to fix the Frontiers of Pandora dlc so I can finish that as well 🙃

• 
  Valkyria. (@ValkyriaNox) reported 25 minutes ago

  @Coinvo It's clear the EU are bought. Look at the Ubisoft executives they met with to screw SKG. The problem affecting the videogame industry's desire for GaaS is bigger than the industry itself.

• 
  Jinx (@qwertyMrJINX) reported 26 minutes ago

  But seriously, **** you Ubisoft. Fix your ****.

• 
  .cat (@ilycatwtf) reported 26 minutes ago

  @KaneB_R6 @UbisoftSupport you may try going the DSA route. you’re based in the EU, so the DSA applies to you as a user (it covers any service offered in the EU, regardless of where the provider is established). Ubisoft is clearly within scope. Siege is at minimum a hosting service under Art. 3(g)(iii).

• 
  PuertoRicnDream (@PuertoRicnDream) reported 30 minutes ago

  @Ubisoft Can you fix the "Edward the Legend" outfit? Have a glitch where the facial hair is black instead of blonde and can't seem to fix it.

• 
  HotSauce-SZN (@HotSauceSZN) reported 31 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport the voice chat game chat still does work for rainbow I can’t hear nobody speak. Yall said yall fix it in the update yesterday. Don’t lie to us.

• 
  Chris Halici (@ChrisHalici) reported 32 minutes ago

  @Ubisoft @UbisoftSupport I’m begging for some assistance with Support Ticket 26341348 . It’s almost been a week, and I just need a quick and simple resolution. I don’t know who else to communicate to in order to address this issue. Thanks

• 
  @chacachaca13 (@CB47192501) reported 34 minutes ago

  @chris14158492 @Ubisoft You're not wrong. Live service slop and radical ideology have ruined this company. All started with a culture of Cosby Room employees who didn't know how to be professional. Then the Angry Birds threatened and hijacked the company. All while the CEO did bugger all about it.

• 
  The Fat Walrus King (@FatWalrusKing) reported 37 minutes ago

  Sure, but no nerfs to actually broken characters like virt or pirate, and STILL no fix to Khatun’s deflect impale, great job @Ubisoft

• 
  Morgy (@morganshibaIN) reported 40 minutes ago

  @AndrewsRengifo Ubisoft revealed despite of them forcing Kassandra majority of people chose Alexios of course bugs and glitches are issue which need to be agreed on but if you think male mc isnt a factor you are out of touch tell me why isnt rev 1999 earning as much as the games which have mmcs?

• 
  Nose (@NoseOfDeath) reported 40 minutes ago

  @casey_Payne23 @IronGalaxy I knew there were issues but I did not know that. Ubisoft suck.

• 
  Nintendo Prime (@NintyPrime) reported 40 minutes ago

  **** around and find out, Ubisoft. Game is blowing up, a core team that made it happened got cut, so the rest of the Black Flag team is telling you to shove it. You have abused your highly talented developers for far too long with job insecurity and, none of us forgot all the allegations from your management team of doing terrible things to those below them. Look Ubisoft, I enjoy the games. You clearly have really talented developers. I mean, look what happened when you laid off some and they went and made Expedition 33. On a 10m budget. That's how talented a lot of your devs are. Maybe fix the real issue - mismanagement. AC4 Resynced is a great remake/remaster. Whatever you want to call it. I applaud the teams effort behind it. Now value your talent.

• 
  Han 🤠🦅 (@IamTheEagleHTM) reported 40 minutes ago

  @Pirat_Nation Ubisoft had one chance to fix their mess and still failed. They had the easiest opportunity, but that wasn't enough.

• 
  Raven (@Raven_Crank) reported 40 minutes ago

  Ubisoft please fix pc watchdogs 2 it's unplayable with the flicker bug

• 
  lotfi_haf (@Hafdi93349627) reported 42 minutes ago

  @assassinscreed Ubisoft please fix streaming sutter on pc

• 
  Kottpota (@PS2Apostle) reported 44 minutes ago

  @ymnis_v1 @GOGcom You could get better taste, plenty of current games on GOG, barring that you’ll have to be susceptible to other storefronts to play your Ubislop. Lack of availability is probably because Ubisoft is restricting their crap to storefronts that get along with their live-service crap.

• 
  white_rabbit_732 🐇 🇨🇦 (@WHITE_RABBIT732) reported 45 minutes ago

  @TheDivisionGame Hello, Ubisoft. Your team is out to lunch on the current game instability issues, which are resulting in same old usual queue times that never get fixed and You are not actively investigating the problem and send out the same auto response to users. 🤡‘s

• 
  Gareth Walker (@Revision_124c41) reported 47 minutes ago

  @EndymionYT Lmao reminds me of when I worked at ubisoft and they tried to tell me kassandra and not Alexio was the main character. A lot of the focus in development was on Alexio. Kassandra was planned, but it was pretty clear many of the games design decisions were built around a male lead. The decision of who was canon and the lead character seemed to come out of no where 3 months after the release of the game. Thats not even getting into the blood line issues. There are only 2 AC games where the female lead was intended and botched by interference and it isn't the post origin era. Its liberation and syndicate. Syndicate they screwed so hard by adding shoehorned in brawler mechanics to appease the top hat wearing twin. Had they focused on Evie Frye for the entire game. She had a much more compelling story as if she was the focus. Her brother Jacob was written like a supporting npc. The entire decision baffles me to this day. Lets not even talk liberation, its like they didnt know what to do with the game. Opportunity blown. Actually I forgot about AC China Shao Jun, again probably could have been a main story instead of this 2D half baked monstrosity. Not sure what inspired those games.

• 
  sweatshop owner (@niceassfreak) reported 49 minutes ago

  @xtsymdma bro the **** keeps ******* crashing @ubisoft fix ur game

• 
  Max (@MaxwellST_) reported 50 minutes ago

  I hope ubisoft do find a different solution to anti-cheating systems in comp Not because I think it will expose anywhere near as many people as the community expects, but because it will make sure that people finally stfu with these accusations after their ego gets broken

• 
  Peter Jackson Owes Us A TinTin Sequel ⌚️👈 (@JagerBradley) reported 56 minutes ago

  Okay I’m understanding the DRM issue with #AssassinsCreedBlackFlagResynced Ubisoft Connect is down and the game won’t start without it

• 
  Dinnu daniel (@daniel_adinnu) reported 56 minutes ago

  Troy Baker, the actor behind Joel in The Last of Us and Indiana Jones in The Great Circle, used a 40 minute interview with Insider Gaming to push back against the industry’s most common villain narrative. His read: the games business isn’t run by greedy fat cats swimming through money, it’s trying to salvage itself. The backdrop makes his defense harder to dismiss as corporate cover. Development costs are spiraling, projects are being canceled before release, prices are climbing to levels the industry has never charged before, and physical media itself is under threat. Ubisoft Barcelona is currently striking after 51 developers there were hit by layoffs, days after finishing work on Assassin’s Creed content. That’s the environment Baker is defending studios inside of, not a hypothetical one. His actual argument has a specific moral framing most industry commentary skips. He says every studio carries a financial and moral responsibility to keep the people on its payroll employed, and that responsibility, not greed, is driving decisions people love to hate. Then he goes further than a simple defense: if live service models are what keeps a studio solvent enough to protect those jobs, he says, so be it. That’s the part worth sitting with. Live service games are usually framed as the villain of modern gaming, monetization schemes prioritized over creative ambition. Baker inverts that frame entirely. In his read, live service isn’t studios choosing profit over art, it’s studios choosing survival over shutting down, and shutting down means the layoffs he’s watching happen in real time at studios like Ubisoft Barcelona. Baker isn’t a studio executive with a balance sheet to protect. He’s a working actor who has spent decades inside these productions, and his take carries weight precisely because he has nothing to gain from defending the business side of an industry he doesn’t run.

• 
  MadsterChief⚔️ (@grindtilldusk) reported 56 minutes ago

  Problem with ubisoft games is first few hours you got amazed by its enviroment, graphic, map design and enjoying it to the fullest. But it took you only few missions after to realize how boring their game is.