Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (17%)
• Glitches (12%)
• Matchmaking (4%)
• Game Crash (3%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Pontivy	Sign in	19 hours ago
Paris	Sign in	19 hours ago
Marseille	Glitches	2 days ago
Ogíjares	Sign in	2 days ago
Cergy	Sign in	2 days ago
Orléans	Glitches	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Division Legend (@division_legend) reported 2 minutes ago

  @TheDivMobile @Ubisoft is this a joke? They kept delaying the stream, only to drop a month-old recorded video? Nobody there seems qualified, 2-year-old issues still unfixed. Critical problems in development, management, and compliance. tbh, better to just shut the game down at this point.

• 
  Raven Darkholme (@MystiqueX20) reported 3 minutes ago

  @Ubisoft Hey Ubisoft, please wake up and realize that Brawlhalla is the equivalent of Fortnite to Epic or Minecraft to Microsoft. Fix that damn game now and enable permanent cross-progression.

• 
  ghost (@smojier) reported 5 minutes ago

  ik no one is gonna see this but i have to let my anger out somewhere, 3.0 is dogshit. if you are not always playing with 5 you’ll lose 90% of the time. The game is ruined with cheaters and the anti cheat is non existent. Fix ur game ubisoft.

• 
  Begaria (@Begaria) reported 6 minutes ago

  Put about 5 hours into PoP: The Lost Crown. Good on Ubisoft on making a Metroidvania out of PoP. It's interesting, and pretty cool. It does have some problems. The combat is too floaty, and sometimes too easy as most enemies can be air juggled to death. No minimap? Bleh.

• 
  𝔻𝔼˙⋆✮ (@itsofcdanaxx) reported 8 minutes ago

  Fix your game. Every ranked match is infested with DMA cheaters or AI abuse. It’s exhausting. Instead of only caring about esports, start caring about the people who actually keep this game alive every day. Right now, Siege is in one of the worst states it’s ever been.@Ubisoft

• 
  JUBEI YAGAMI ジュベイ ヤガミ(STAR WILF) (@yagamijubei28) reported 13 minutes ago

  @Nothing60697779 the issue here is that Ubisoft was caught lying that the person was a real samurai, not that Assassin's Creed is historically accurate.

• 
  John Uhlemann (@joeumann) reported 14 minutes ago

  Since the original Rayman 2 Prototype was a prototype, Ubisoft didn't go any further and add more to fully control the robot T-Rex. Plus, Ubisoft would drop the 2D style in favor of a 3D style after games like Super Mario 64 & Crash Bandicoot showed it was possible & successful.

• 
  matteo iaccarino (@matteoiaccarino) reported 14 minutes ago

  Hi @UbisoftSupport, I’m unable to contact support because I can’t sign in to my Ubisoft account. The reason I can’t sign in is that I no longer have access to my 2FA authentication app, and I don’t have my recovery codes either.

• 
  Stilgar (@StilgarsBrothel) reported 18 minutes ago

  @SnakeEyes9155 @NebsGoodTakes Like the other guy said if you’re on ps boot the game, turn off hdr then turn it back on. Fixes that problem but it’s insane Ubisoft can patch syndicate and unity for 60fps but not this

• 
  Betty Egg (@betty_egg) reported 24 minutes ago

  @PolishTamales You said it went down from 88k to 3k when you can see in the screenshot you shared it's double that - the 24 hour peak caps at about 6k, and shoots up to 40k at the start of a new season. Having a 24 hour peak puts you in the top 2%-3% of all games on Steam. The problem with Marathon is it cost 250 million (allegedly) and it's probably only made around 50-60 million back, 4 months later. Also this problem isn't exclusive to Marathon - Marathon is simply the chosen scapegoat. This is happening to AAA games across the board. They're over budgeted and underperforming. In the grand scheme of things, Marathon's player retention would be fairly decent if it cost about half as much to make - but again this is not a "Marathon" problem, it's a AAA problem abroad. I'm not trying to be snarky but the only reason I bring this up is because I see people making all these posts, and they seem genuinely confused? The reason Sony is still supporting Marathon is because there is a slight chance for a game like this to pick up steam, because yes in fact - player retention puts it in the top 2%-3% games on Steam. Games like Warframe and Siege took YEARS to get to where they are today, and they debuted with numbers far worse than Marathon (even when taking into account Siege had it's own Ubisoft servers on top of Steam).. THIS is why they continue to support it. They'll probably give a year before they decide to pull the plug, and again the only reason I mention this is because 90% of my feed seems to be confused about what all these numbers mean, and firstly, if you think only 3k people are playing Marathon - when in reality it's twice that many - that would be confusing, on top of the fact if you didn't know where that puts it in contrast with the rest of games on Steam, you're not gonna understand why Sony continues to support it. People keep trying to compare these games to games like Arc Raiders, or Apex Legends - games like that are well within the top 0.5% of ALL games on Steam, globally. Not everything is an overnight hit, in fact most live service games fall flat on their face... Whereas Marathon has SOME retention. That's why.

• 
  KillerSneak (@killer_sneak) reported 32 minutes ago

  @GhostRecon Can’t claim it from my iPad so this is not a “claim” your game. This is false marketing. I can login to my account fine, I can’t claim the game as I need to download Ubisoft connect for what ever 1990’s reason.

• 
  🕹 ~Bich~ 🇵🇷 (@Bich_Dingo) reported 35 minutes ago

  @eyemissxv @OldManSakaki I dont disagree much here beyond disliking the open world Ubisoft template, but FF13, 15 and 16 are all vastly different games with unique issues that strayed from the formula while FF7R has been tauted as the return to form SE needed for a long time.

• 
  Pe-Koe Arts (@PeKoe_Arts) reported 35 minutes ago

  @Vex_D1 @Ubisoft I'm having the same problem. Hopefully they release a patch.

• 
  BlackUchiha (@BlackShinuchiha) reported 37 minutes ago

  @Ubisoft Ubisoft fix your god damn loging about 17x or more I have to reset my password to get in to Ubisoft connect

• 
  (C) Hezekiah Moscow. (@Oogway__) reported 40 minutes ago

  @aisida So You're Going To Look Me In The Eye & Tell Me That's The Only Apple Problem That Stems From Capitalism That You Are Aware Of??? That's Like Trying To Form The Reason People Don't Like Ubisoft Is Only Because Of Micro Transactions Because Someone Just Complained About It.

• 
  Graff (@GraffTheChrono) reported 42 minutes ago

  @jexworld_ They don't exactly get to decide what to focus on when their parent company is telling them what to do and funding all their projects. It sounds like you have an issue with Ubisoft not BMG.

• 
  Clifford Lim (@SinisterOyster1) reported 45 minutes ago

  @RohanKarMooN Been having a hard time with Ubisoft connect due to "failed login attempts" and "unable to activate a game" just because I tried changing my proton version 3x and now I have to wait 24hrs. Shts, crazy I just wanna download FC6 crack if not for achievements lol.

• 
  jmar (@j0_mart1) reported 45 minutes ago

  @Ubisoft @GhostRecon Can a support agent take a look at this and acknowledge whether they know about this issue or not and if it's being solved, please? @UbisoftSupport

• 
  M (@m902306) reported 45 minutes ago

  @UbisoftSupport how long for the uplay outage

• 
  ŁØŠŤbøÿŤâťťëð (@Onyxiit) reported 46 minutes ago

  @Rainbow6Game @Ubisoft @UbisoftSupport I WANT A FULL REFUND ON EVERYTHING I SPENT MY MONEY ON IN RAINBOW SIX. YOUR GAME IS COMPLETELY UNPLAYABLE AND YALL ARENT DOING ANYTHING TO FIX IT. STUCK IN PC POOL CAUSE I HAVE AN ELITE CONTROLLER!?!?!? Full refund!! Now

• 
  iam me (@iam_me31244) reported 47 minutes ago

  @Futdonk The ai is totally broken. I think both Ubisoft and EA share each others AI as I have never seen anything so rediculous. You have never seen a game of football played as it plays in fifa.

• 
  Dimi (@dimitrishadow) reported 48 minutes ago

  @GleamingFox @assassinscreed Resynced will be amazing in two or three years when modders remove the slop extras, fix the render issues, unreplace models, and steady the bugs that Ubisoft is notorious for never fixing.

• 
  Goombaa (@GoombaaR6) reported 48 minutes ago

  @Ubisoft I swear to **** if you dont fix ur ******* **** game, I got a cheater in my team and they throw then I get into the lobby against him and Im getting ******* railed. No wonder you stupid ***** are losing money you ******* spastics.

• 
  Prophet of providing providence (@Telepathic_hman) reported 49 minutes ago

  The cutscenes need to be locked 60fps, film grain and chromatic aberration disabled and then you got an INCREDIBLE beautiful game then, Ubisoft and EA have fixed these issues or had them on toggles at launches even

• 
  Steven (@StevenWallaby) reported 50 minutes ago

  Regarding Cyberpunk I think it says a whole lot that even at launch my disappointment at how broken the game was was countered by it still being so far beyond what the likes of Bethesda, Ubisoft etc were putting out. Bugs and all the game was just so compelling

• 
  Dagger 323 (@dagger323) reported 50 minutes ago

  @CiaranOM4 @XboxArchives Just because it had some tactical parallels doesn't make it worthy of any praise. It's literally a PVP-only online shooter and completely omitted the vast majority of the features present in previous Rainbow Six games. Not to mention it's been Ubisoft's live service cash cow for almost 11 years running while they just lazily abandon any desire of making a quality entry into the series again that's worthy of the likes of Vegas 2. Calling it slop is fitting.

• 
  Aureate 🌟 (@TheAureater) reported 51 minutes ago

  @Ubisoft Your app and website is not working at all

• 
  Erhan Kubat (@erhankubatt) reported 55 minutes ago

  @bunnytv1 @UbisoftFR @Sylas_Nerd is solid for tech problems.

• 
  Blencxs (@blencxs) reported 59 minutes ago

  @MChriss8 @Lickman92 @lesbianadler Nope, i hope hes not paying anything to ubisoft. Just talking against piracy, btw i have no problem with who use pirated soft but have a problem with who criticize about buying games

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 60 minutes ago

  @cleanthestunter @Ubisoft @GhostRecon FYI, Ubisoft and GhostRecon have both acknowledged the issue with Wildlands on PC and are investigating. Hoping for a fix soon. Wanted to let you know.