Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (71%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mantes-la-Jolie	Online Play	16 hours ago
Mulhouse	Sign in	2 days ago
Brussels	Sign in	3 days ago
Amane Aït Oussa	Sign in	5 days ago
Lorient	Sign in	5 days ago
Paris	Online Play	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Renee 白蕾倪🪭🦊 (@ReneeBai_VT) reported 7 seconds ago

  @GoldeyTheFox Second time playing the game and I’ve already broken the game 3 times 💀 at this point feels like I’m stress testing Ubisoft servers lmaooo

• 
  Chase (@Chase74030365) reported 2 minutes ago

  @DaniHay5 @dr_hinfectos Ah ok. I read you can redeem a code, but my Ubisoft account is giving me trouble signing in.

• 
  𝚃𝚎𝚊𝚐𝚞𝚎 𝙿𝚛𝚘𝚠𝚎𝚛 (@tk_the_kitsune) reported 4 minutes ago

  @Zengeku @airbagg3d people would absolutely have taken less issue, yes. of course, people would still have taken issue with Ubisoft stealing banner designs and allowing players to destroy shrines. and again, Ubisoft was the one that declared it historically accurate and cited a fraud as evidence.

• 
  PuertoRicnDream (@PuertoRicnDream) reported 8 minutes ago

  @Ubisoft Can you fix the "Edward the Legend" outfit? Have a glitch where the facial hair is black instead of blonde and can't seem to fix it.

• 
  Bartt®️ (@quikkfixx) reported 12 minutes ago

  @Ubisoft @Rainbow6Game fix the game yo

• 
  The Fat Walrus King (@FatWalrusKing) reported 12 minutes ago

  Sure, but no nerfs to actually broken characters like virt or pirate, and STILL no fix to Khatun’s deflect impale, great job @Ubisoft

• 
  NamtariuS (@Crasso32) reported 12 minutes ago

  Hi Ubisoft, could you help me with a problem with my account? It says it's locked and I can't access it. @UbisoftSupport

• 
  Xythiera (@Xythiera) reported 16 minutes ago

  @OtakuNokt @TheoBeantjb @JakeSucky Its not a claim thats what they did . Ubisoft still trys to crash there company hard with it . Its not as if its soemthing they hide its litterly take a existing name and just replace everything with poltical messeging over makeing a good game.

• 
  🤘😎 (@DuckinFickhead) reported 16 minutes ago

  @Ubisoft Don't put out a patch if it's just going to **** **** up! Getting controller lag real bad now. #BlackFlagResynced

• 
  Druze_Bismarck (@Druze_Bismarck) reported 17 minutes ago

  logging into fallout 76 is like trying to draw blood with a rubber knife for the reward of stabbing myself with a real one @Ubisoft or @UbisoftSupport if you hear this please fix error 3.11

• 
  Kołdrian (@ten_na_chmurce) reported 19 minutes ago

  Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

• 
  PBG_number1 (@PBG_Number1Fan) reported 20 minutes ago

  @FatWalrusKing @Ubisoft "actually broken heroes" juren is actually broken pal

• 
  Kottpota (@PS2Apostle) reported 23 minutes ago

  @ymnis_v1 @GOGcom You could get better taste, plenty of current games on GOG, barring that you’ll have to be susceptible to other storefronts to play your Ubislop. Lack of availability is probably because Ubisoft is restricting their crap to storefronts that get along with their live-service crap.

• 
  Wesley ✨ (@wesleytypes) reported 25 minutes ago

  Notice how none of the other big companies or publishers have commented on Sony's announcement to end physical disc production? No gotcha moments from Xbox or Nintendo, no declarations of solidarity with fans from Ubisoft or EA. That's because everyone wants to go digital, and they're more than happy for Sony to take the fall and be the bad guy in their place. However, I think if we're honest, we can't exactly blame anyone for wanting an all digital future. That, in and of itself, is not bad. It is considerably cheaper and it caters to the prevailing interests of most consumers. It's kind of a no-brainer for these companies. So what's the real problem? The current digital infrastructure is unreliable and the concept of ownership versus the purchase of a license hasn't been sufficiently modernized. Simply put, it's just too soon and too easy to manipulate in unfair ways. Besides that, I don't see why fans can't continue to have physical discs in some capacity as long as they're willing to pay for them. That's where the real conversation is.

• 
  Chris Halici (@ChrisHalici) reported 27 minutes ago

  @Ubisoft @UbisoftSupport I’m begging for some assistance with Support Ticket 26341348 . It’s almost been a week, and I just need a quick and simple resolution. I don’t know who else to communicate to in order to address this issue. Thanks

• 
  Shade Gh0st (@shadegh0st) reported 27 minutes ago

  @Ubisoft Black island glitch. Won’t let me loot warehouse in Black Island. Will show the loot animation when I do it but I won’t get any rewards and it will say need key like it reset therefore denying access to loot that warehouse permanently.

• 
  Shane (@CheezItJunkie91) reported 28 minutes ago

  Hey @Ubisoft what's the point of paying for Ubisoft+ Premium if the new games are unplayable and broken?

• 
  Adrock (@Adrock318) reported 32 minutes ago

  We need the aiming controls during harpooning to be refined. Right now it's janky AF. It's not smooth and it's really hard. Please fix this. @assassinscreed @Ubisoft

• 
  Adrock (@Adrock318) reported 32 minutes ago

  @Ubisoft 15 gig update on Xbox and no fix for the inconsistent parry timing window. There is something off, input lag or something but timing the parry is broken when on story mode. How was this not addressed in this patch?

• 
  Zach Makol (@z_Mak297) reported 35 minutes ago

  @BratorNews @Ubisoft @assassinscreed I love that no one seems to freaking care that there is ZERO haptic feedback in the entire game. Idk what the hell is taking Ubisoft so long to fix something that makes a huge difference experience wise.

• 
  Nose (@NoseOfDeath) reported 38 minutes ago

  @casey_Payne23 @IronGalaxy I knew there were issues but I did not know that. Ubisoft suck.

• 
  Abbhiraj Nag (@AbbhirajxNag) reported 39 minutes ago

  They’re definitely adding Unarmed & Hidden Blade Combat to AC Black Flag Resynced in the future. No one goes through so much trouble of saying that they are listening & thinking especially when its Ubisoft who needs a proper win.

• 
  🐲【D】【R】【A】【C】【A】【R】【Y】【S 🐉#ᴛᴇᴀᴍʙʟᴀᴄᴋ (@tweetysgrandson) reported 39 minutes ago

  choosing to skip the checkers board game in Havana today and progressing the story **** having an achievement ****'s not worth it said the same regarding the piano minigames in FF Rebirth but they weren't half as horrible as this is playing against a broken *** AI I am sure a normal game of checkers on a phone app isn't half as bad as Ubisoft thought this would be simple to people #AssassinsCreedBlackFlagResynced

• 
  Calico Eric (@CalicoEricjxqr) reported 40 minutes ago

  @Ubisoft How about you fix the games you have instead of releasing **** and outing emblems out in a game that no one is going to ******* use. OR pay attention to a game that’s been out for 10 years but for some reason has still had the same issues since launch. Just a thought

• 
  Parker Moss (@ParkerMoss5151) reported 40 minutes ago

  @assassinscreed FIX UBISOFT CONNECT

• 
  G2_Misaka (@G2Misaka) reported 41 minutes ago

  @AGONbyAOC Riot always have more problems than Ubisoft. 1. My Friends have Problem with game total PC Crashes proofen only because lol 2. Yesterday we Qued up and we got kicked out the Loading Screen back in Lobby (Game didn’t count but still) 3. 1 of my friends cant play couse Vanguard

• 
  Nintendo Prime (@NintyPrime) reported 44 minutes ago

  **** around and find out, Ubisoft. Game is blowing up, a core team that made it happened got cut, so the rest of the Black Flag team is telling you to shove it. You have abused your highly talented developers for far too long with job insecurity and, none of us forgot all the allegations from your management team of doing terrible things to those below them. Look Ubisoft, I enjoy the games. You clearly have really talented developers. I mean, look what happened when you laid off some and they went and made Expedition 33. On a 10m budget. That's how talented a lot of your devs are. Maybe fix the real issue - mismanagement. AC4 Resynced is a great remake/remaster. Whatever you want to call it. I applaud the teams effort behind it. Now value your talent.

• 
  420dailygamer (@420dailygamer) reported 49 minutes ago

  @Ubisoft wtf is wrong with ya teams. Why did ya remove magic from AC:hexe? What; she gonna stealth her way around hexes? I'm a practitioner and ya are about to have another failure on ya hands. Fix this. Or maybe I'll hex ya.

• 
  KingYorha (@KingYorha2B) reported 50 minutes ago

  Incredible Yaga. Just incredible. You got mad over a troll talking crap about a flag in the game and went on a rant talking about how hard it is. You know what you guys could’ve been doing instead of bitching about a troll on X? You could be working on fixing bugs. You could be working on making actual real looking women in the game. You could be fixing this ******* censorship you have on some of the women characters. Nope. You just ignore everything and ***** when someone is bitching about your game. He’s a troll account. He does it for fun to make fun of the actual slop in the game. If you can’t fix these actual problems because it’s too hard or because you don’t want to…then you probably shouldn’t be having a job at Ubisoft. 🧐 Now i know why this game looked like **** upon release. You worked on it. Fix it. Btw…stupid move shitting on a customer. Makes Ubisoft look bad.

• 
  Nadaluffy (@NadzazRey) reported 60 minutes ago

  @EASFCDirect along with Ubisoft, the worst ******* gaming companies in the world. Fix your **** up