Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Maubeuge	Glitches	2 days ago
Mexico City	Sign in	2 days ago
Cehegín	Online Play	7 days ago
Weimar	Sign in	7 days ago
Pessac	Online Play	7 days ago
Escalquens	Glitches	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Topchef1288 (@topchef1288) reported 1 minute ago

  Resynced fixes a historical error from the original of Black Flag… In the OG, a random soldier kills Blackbeard. But in Resynced it’s now Maynard. But this is now historically accurate Historically Maynard also decapitates Blackbeard and hangs Blackbeards head on the front of his ship to prove Blackbeard is dead #assassinscreed #ubisoft

• 
  Willem van der Pijl (@Willem_Pijl) reported 2 minutes ago

  @assassinscreed Do we still have to login to the Ubisoft launcher every time we start a game or is this fixed now? That's why I'm avoiding Ubisoft games on the deck right now..

• 
  Hooley (@HooleyHD) reported 2 minutes ago

  @_goongala I agree but the only problem is Ubisoft servers suck and I get kicked from games with 2gb speed internet constantly and can’t rejoin sometimes

• 
  Ookaze BioACobol (@Ookaze0) reported 9 minutes ago

  @dajsz1989 @RobotGuy405 The issue is that AAA has no meaning. So anyone can say anything, it makes no sense, anyway. If I ask 10 people what AAA is, I'll get 10 different definitions, aka it's a buzzword to give fake value to things, aka manipulation. Only grifters use this term. Ubisoft even went AAAA.

• 
  TopKet (@topdoog11) reported 12 minutes ago

  @VeltisLeEvil @Yg39017755 Yeah the single player games with drm like most Ubisoft games you can’t play offline This for all platforms not exclusive ps problem. Even disc versions of Ubisoft games are basically not on disc and just downloads

• 
  Division Legend (@division_legend) reported 15 minutes ago

  @TheDivMobile @Ubisoft is this a joke? They kept delaying the stream, only to drop a month-old recorded video? Nobody there seems qualified, 2-year-old issues still unfixed. Critical problems in development, management, and compliance. tbh, better to just shut the game down at this point.

• 
  pacman (@l_pachl) reported 20 minutes ago

  @Ubisoft When is the hdr getting fixed ? It's way to dark,it's the only game where even turning max luminance and exposure up doesn't help and completely ruins the graphics. Hoping for a fix so I can enjoy playing. Im just waiting for the game to get some patches and fixes before playing

• 
  Jack-O' Oma (@Yoshinator) reported 23 minutes ago

  Classic Ubisoft. It's not that PC proved it, Steam is just that great of a service. GOG too, but Steam actually respects its users, unlike Sony.

• 
  Tommy Gustafsson (@swecruze) reported 27 minutes ago

  @Ubisoft I’m on PS5 btw, fix this. The parkour needs a big overhaul to, Edward doesn't grab edges and jumps in the wrong direction every now and then.

• 
  𝐒𝐩𝐚𝐫𝐊𝐳 (@SparKz_lI) reported 32 minutes ago

  @Ubisoft fix your game, azami into the roof, skopos glitch, invisible maestro cam which 1 hit you, titan so they have aim bot…..

• 
  Mizibert (@Mizibert) reported 33 minutes ago

  @Pirat_Nation did he not die on a plane crash or eas that another ubisoft corpo?

• 
  ‎ Ytfh (@YtfhR6) reported 36 minutes ago

  I am trio queue and enemies immediately take it that i ddossed the server becuase i am known in com (typing ytfh-verse in chat). image of chat is AGMoli threatening me that im getting manualed. anyone who knows me knows that i dont ddos. if i get banned its sieges fault. The only possible Ubisoft accounts to ddos the game were my 2 random allies: RETOUR and Ciouddyy MATCH ID: 1167f87a-492c-468c-990e-7b7504fd3e08 @Ubisoft @Ubisoft_UK @UbisoftSupport

• 
  Makan Ansari (@MakanAnsariCG) reported 36 minutes ago

  And then Ubisoft stole the whole thing from Prince of Persia for Assassin's Creed and made a broken money printing machine and I don't know why they just don't stop making it.

• 
  LEWR6 ﾒ𝟶 (@afterhoursLEW) reported 37 minutes ago

  DMR IN SIEGE ARE BROKENNN FIX THEM @Ubisoft @Rainbow6Game

• 
  Porkchop (@Porkchopthe1st) reported 37 minutes ago

  @Pirat_Nation He shouldn't speak on thks subject and use the time to fix whatever remains of his company. Even if gaming will become all digital, gamers still wont use uplay.

• 
  16thHarmony (@16thHarmony) reported 38 minutes ago

  @DualBladeSteven @MoreLimitless And this means ZERO chance of these games going to game pass. And this is why Asha is very SLOWLY in the process of restructuring game pass. That will eventually be an archive service more akin to Ubisoft Classics. Steam is coming to take over from the Xbox store.

• 
  Prospector (@NewsProspector) reported 38 minutes ago

  @Omegawyrm76 Too many services, too many points of failure. Questions that people will be asking if they buy the PS6 and they cannot play their games. 👇 Is it my internet that's down that is preventing me from playing my digital games? Is it PSN that is down that is preventing me from playing my digital games? Is it the online service that I have to log into to play a specific game (Ubisoft connect, etc.) that is down that is preventing me from playing my digital game? Is it an online service that the console platform relies on for authentication that is down that is preventing me from playing my digital games? The all digital future is not the answer for consumers.

• 
  MikeyDfromTN (@MichaelCuzzort) reported 39 minutes ago

  @Ubisoft Love it FOR 5 mins at a time in between crashes! And don’t send support it crashes on steam too and I have tried EVERYTHING to fix it. I can play ARC raiders for 8 hours strait leaving it running go to work come back and still running. From a small studio! Can’t run yours hmmmmm

• 
  KillerZ x Ace (@ChesronKocsis) reported 39 minutes ago

  @digitalfoundry The problem is the fact that you still have to use Ubisoft Connect (which is a terrible launcher which does not even remember your login details). I want to play those game using the Xbox PC app so I can earn Xbox achievements and benefit from cross saves and Play Anywhere.

• 
  Jose Cordoba (@jacordobar) reported 44 minutes ago

  @Dexerto Well of course Ubisoft would be on board, they love charging for D-tier games (oh, did I mention live service?)

• 
  Nameless_Dolphin (@KriKrix11) reported 45 minutes ago

  @SynthPotato The key issue is that color banding can be so hard to fix ao they use slight film grain to migrate the color levels, see Ubisoft games skyboxes with film grain turned off, color banding almost all the time.

• 
  Jordan Dufrene (@J0rdvnn__) reported 46 minutes ago

  @Ubisoft Fix your ******* Ubisoft Connect app. I've bought games on pc that I can't even ******* play.

• 
  Comic Melon 🍈💖 (@ComicMelon) reported 48 minutes ago

  @KriKrix11 A lot of games solve this by simply graining/noising the skybox at a fairly high depth, and dithering it down. Ubisoft seemingly doesn't do this for whatever reason. Bit of a problem with their games overall sadly, they just expect the TAA and grain to "fix" it.

• 
  Kołdrian (@ten_na_chmurce) reported 48 minutes ago

  Assassin’s Creed Black Flag Resynced Review: Ubisoft Did Not Ruin It After 26.5 hours with Assassin’s Creed Black Flag Resynced, I have completed 54% of the main story. I am currently heading into the mission “No Time for Tenderness,” but I have already seen enough of the world, combat, progression and naval systems to form a clear opinion. My rating changed several times along the way. After the first few hours, I gave it a cautious 7/10. Later, repeated combat frustrations and technical problems pushed it down to 6/10. Now I am moving it back to 7/10. The flaws have not disappeared. I have simply realised that, despite them, I am still having a very good time. Resynced cannot really be judged as a completely separate game. It is a remake of an older title, keeping the foundations of Black Flag while rebuilding its presentation and modifying several systems. Some of those changes improve the experience. Others feel unnecessary or actively worse than what they replaced. Most importantly, however, Ubisoft did not ruin Black Flag. And considering how worried I was before release, that is already a major success. A world that constantly pulls me away from the story I have spent 26.5 hours playing, yet I am only slightly beyond the halfway point of the main campaign. That is not because the game moves especially slowly. It is because I constantly abandon my intended destination. I see an unmarked island, a suspicious ruin, a burning ship, a treasure map or another small activity on the horizon, and suddenly the main mission no longer matters. I just want to see what is there. This remains Black Flag’s greatest strength. Exploration is not only about collecting icons. Some islands contain tiny environmental stories that exist almost entirely outside the main narrative. I found an abandoned smuggler settlement where the inhabitants appeared to have died from a disease carried by rats. On another beach, Spanish and British soldiers lay dead after a battle while pirates casually walked between their bodies, collecting whatever had been left behind. Elsewhere, I encountered a preacher praying in front of crude figures, an imprisoned dog and forgotten temples hidden on islands that were not clearly marked as important locations. These discoveries rarely lead to major quests or spectacular rewards. They do something more valuable: they make me curious. The world feels worth exploring even when the game is not promising a legendary weapon at the end. A visual remake that understands why this world mattered The new presentation is one of the main reasons I keep sailing without a destination. Black Flag Resynced looks fantastic. The tropical islands, dense vegetation, beaches, water, ruins and distant cities often look beautiful enough to make me stop simply to admire the view. Havana is colourful and lively, while sailing toward a new island during sunset can turn an ordinary journey into one of the most memorable parts of the session. This world was already designed around the pleasure of travelling through it. The remake finally gives those locations a visual standard worthy of that idea. The sea is not merely empty space between objectives. It is part of the atmosphere. The crew sings classic sea shanties while the Jackdaw cuts through the waves, weather changes around me, and the horizon constantly suggests another place to investigate. Even when I am not fighting, completing missions or collecting resources, sailing itself remains enjoyable. For me, that visual and atmospheric transformation is the strongest justification for this remake. Combat is still the biggest problem My opinion of the new sword combat became increasingly negative during the first twelve hours, and it has not improved much since then. The original combat was far from perfect. It was built around counters, executions and flowing between enemies in a rhythm that sometimes felt closer to the Batman: Arkham games than to a demanding action RPG. It could be too easy, but it was satisfying. Resynced attempts to modernise it with guards, dodges, heavier attacks and systems based around breaking an enemy’s defence. In theory, that should make fights more involved. In practice, I often find them less responsive and less enjoyable. There are moments when it feels as if the game has already decided an enemy attack will connect. I can move away or attempt a dodge, but the hit still lands. Edward can also jump onto tables, crates or elevated objects in the middle of combat and then refuse to move where I want him to go. At that point, I am not fighting the enemy. I am fighting the controls. Templar targets can sometimes be confronted through something resembling a boss fight, with the target repeatedly escaping during the encounter. I strongly prefer ignoring that approach whenever possible and assassinating them properly from the shadows. The new combat is not unplayable, and it is not difficult enough to destroy the experience. It is simply the one system that regularly makes me wish Ubisoft had stayed closer to the original. Naval combat still delivers Fortunately, fighting at sea remains far more satisfying. Naval battles can be genuinely demanding when the Jackdaw is not fully upgraded or when I avoid using the most powerful officers. Positioning the ship, choosing the right ammunition and surviving against several vessels still creates exciting encounters. Officers can provide enormous bonuses, perhaps even too enormous. One officer gives such a powerful benefit for a perfectly timed dodge that the Jackdaw can avoid almost all damage. It is an overpowered ability that can significantly reduce the difficulty of naval encounters. Even with that imbalance, I am still having a great time at sea. I enjoy the battles, boarding enemy vessels and upgrading the Jackdaw, although outside combat I often prefer simply travelling, listening to the crew and searching for another island. Apart from one convoy that began teleporting while I was chasing it, I have not experienced major problems with the naval systems. Less compulsory grinding, more optional grinding One of the better changes is the reduced amount of repetitive collecting required during a normal playthrough. Havana contained noticeably fewer chests than I remembered from the original. Progression and equipment upgrades also feel faster and more accessible. The game still encourages exploration, but it does not force me to clear dozens of nearly identical markers just to maintain a reasonable pace of development. I think this is the correct balance. Players who only want to complete the campaign and explore naturally can avoid a significant part of the old grind. Players who want 100%, every achievement or the platinum trophy still have a large checklist waiting for them. That is where heavy grinding belongs. The more controversial addition is a free battle pass shared across different Assassin’s Creed games. Standard activities award extra points, those points increase its level, and new levels provide outfits, currencies and other rewards connected not only to Black Flag, but also to games such as Assassin’s Creed Shadows. It does not require payment, and some players will probably enjoy having another progression track to complete. I do not. To me, it feels like an easy substitute for meaningful content. Instead of connecting a reward to a side story, character, secret or unusual discovery, the game fills another bar and tells me to keep collecting points. I would rather find a strange preacher on an unknown island, speak to him and receive a clue leading to a unique reward. That would make the item feel connected to the world. A battle pass makes it feel connected to a menu. The story no longer hits me in the same way The main story is currently one of the less interesting parts of my return, although that is partly caused by my own relationship with the original. I rarely enjoy repeating the same story, especially when I still remember its major direction. When I first played Black Flag as a teenager, the fantasy of pirate freedom worked much better on me. Sailing wherever you wanted, rejecting authority and building a life outside the rules felt exciting. Looking at Edward now, the story feels more juvenile than I remembered. He talks about freedom, but much of his motivation is simply wealth. He wants to create a better life for himself and his wife, yet despite promising to return after two years, he continues chasing money and adventure. That does not make him a bad protagonist. His selfishness and distance from the Assassin and Templar conflict are among the more interesting parts of the character. For a significant portion of the story, Edward does not care about either organisation. He is not driven by ideology or destiny. He sees opportunities and uses them to pursue his own goal. Playing as someone who becomes involved in this conflict almost accidentally was refreshing then, and it still separates him from many other protagonists in the series. The appearance of famous and partly mythologised pirates such as Blackbeard also gives the adventure much of its personality. The Animus replacement works, but I still miss Abstergo Resynced removes the old structure in which I could leave the Animus and walk around the Abstergo offices. I understand why many players never cared about those sequences, but I liked them. Walking through the company headquarters, reading additional information and temporarily stepping away from Edward’s life gave the original another layer of Assassin’s Creed atmosphere. The replacement involving Ego and the Raven is more interesting than I expected. I still do not completely understand what the Raven represents, and I do not want to guess whether it is connected to Desmond, another Assassin or something else. What matters is that the sequence briefly stopped me and made me pay attention to the narrative again. It works surprisingly well as its own idea. Even so, I still miss being able to physically leave the Animus and explore Abstergo. The old sections made the historical simulation feel like part of a larger world, rather than only an interface between missions and rewards. Bugs are common, but rarely disastrous I played the PC version on an Intel Core i5-13500, an NVIDIA GeForce RTX 4070 Ti, 32 GB of RAM and an SSD. Some kind of bug appears during almost every session. An enemy survived an assassination, stood up and continued as if nothing had happened. A convoy teleported while I was chasing it. Sometimes Edward performs the chest-opening animation but the chest remains closed, forcing me to repeat the interaction several times. I have also experienced problems with the game launching only as a background process. I could hear the music, but there was no accessible window on the taskbar. Selecting map markers can be unnecessarily awkward, while reloading requires holding a button and then confirming the same decision again. These problems are frequent enough to mention, but usually not serious enough to remove me completely from the experience. Most are small interruptions rather than game-breaking failures. They irritate me for a moment, then I return to sailing, exploring or completing another activity. The teleporting convoy was the most damaging example because it wasted time and resources. Fortunately, problems of that scale have been rare. Ubisoft did a good job, and I am happy to admit it Before release, I was worried Ubisoft would misunderstand what made Black Flag special. After 26.5 hours, I have to take back some of my earlier scepticism. Resynced is not better than the original in every area. The sword combat is less satisfying, several modern systems feel unnecessary, and bugs appear far too regularly. But when I look at the entire experience rather than its most frustrating moments, I am having a genuinely good time. The islands are beautiful. Exploration constantly distracts me. Naval battles remain exciting. The Jackdaw is satisfying to develop. The shanties still work perfectly, and the Caribbean remains one of the best worlds Ubisoft has created for this series. This remake does not replace every memory I have of the original. It gives me a very good reason to create new ones. I expected Ubisoft to complicate Black Flag, overload it with modern systems or simply fail to understand why people loved it. Instead, the studio delivered a good remake with several excellent improvements and a few questionable decisions. I can recommend it both to returning fans and to people experiencing Edward Kenway’s journey for the first time. It is not perfect. It is still Black Flag. And sometimes that is more than enough. Rating after 26.5 hours and 54% of the main story: 7/10.

• 
  🕹 ~Bich~ 🇵🇷 (@Bich_Dingo) reported 49 minutes ago

  @eyemissxv @OldManSakaki I dont disagree much here beyond disliking the open world Ubisoft template, but FF13, 15 and 16 are all vastly different games with unique issues that strayed from the formula while FF7R has been tauted as the return to form SE needed for a long time.

• 
  Cyber543 (@WaldroupCecil) reported 49 minutes ago

  So I just got done with clearing the map of AC Syndicate. Hot take: I think the grappling hook is good for the setting of Victorian London, especially since the buildings are so spaced out. My main problem is the story. I hope Ubisoft goes back and redoes it because-

• 
  Expert Merc “Rome” (@InMercenary) reported 54 minutes ago

  @CABOOSE27xx I played it on my XBOX back then since it came free with the release of R6S, and now I have it on my PC but damn I hope they fix the PC port in the future (if Ubisoft has a change of heart which is like asking a roach to turn into a gold bar)

• 
  Juan Jose 🇳🇬 (@verdolaga_8916) reported 57 minutes ago

  @Ubisoft Fix the servers! when i play R6 on pc the game leave me of the match, its so frustrating!

• 
  JUBEI YAGAMI ジュベイ ヤガミ(STAR WILF) (@yagamijubei28) reported 57 minutes ago

  @Nothing60697779 the issue here is that Ubisoft was caught lying that the person was a real samurai, not that Assassin's Creed is historically accurate.

• 
  . (@i_sema24) reported 58 minutes ago

  @UbisoftSupport I can’t create a Ubisoft account. Every time I try I get an error and after several attempts I was temporarily blocked! I don’t have a Ubisoft account I also can’t submit a support ticket. Could you please advise me on how to proceed?