Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (60%)
• Online Play (20%)
• Glitches (15%)
• Matchmaking (4%)
• Game Crash (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Dieppe	Online Play	4 days ago
Villefranche-sur-Saône	Sign in	4 days ago
Ciudad Jardín	Glitches	5 days ago
Montréal	Sign in	5 days ago
Haguenau	Sign in	6 days ago
Val-d'Or	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rayman_Tada.K. (@testeage2021) reported 2 minutes ago

  @RaymanTogether If Crash Bandicoot is there, than i will start re-downloading it. I feel like Rayman would be there as well if Ubisoft ever announced it.

• 
  Abel The Strong by The Good Lords Mighty Grace (@shydout) reported 3 minutes ago

  @UbisoftSupport beat a cheater got rolled back thanks ubisoft fix your game damn feels like theres some bullshit everygame , idc about my rank if yall dont care about the game

• 
  AG (@MankiniEnjoyer) reported 6 minutes ago

  @SynthPotato I don’t understand the hate brigade. SM2 was their only miss in 10yrs, and folks on here act like they’re Ubisoft. People forget this is their 3rd game this generation, despite Sony’s live-service meddling. Nothing but respect for that

• 
  KamilPlaysYT (@KamilPlaysYT) reported 6 minutes ago

  @SeeReax for me personally, I don't mind if they go fully digital, the problem is how sony is trying to take away our consumer rights, keeps mistreating their customers, constantly over pricing their software and hardware, not allowing us own what we buy (which started from ubisoft)

• 
  Ineri 🇦🇹 (@ineri_x) reported 10 minutes ago

  @SinfyVibes @FPSBoomerYT @WARDOGS They failed because Ubisoft sabotaged their own studio. The issue was never the game, the issue was the publisher.

• 
  The Raven (@RavenMentore) reported 18 minutes ago

  @Jorraptor @TheRealZephryss Calling long-time Assassin’s Creed fans “gatekeepers” is already dismissive enough. But when that argument comes from someone who has a commercial relationship with Ubisoft or receives paid/sponsored opportunities around its games, people are perfectly entitled to question the perspective being presented. That doesn't automatically make someone's opinion invalid. It **does** make transparency and disclosure important. Fans aren't financially incentivised to criticise Assassin’s Creed. They're customers spending their own money and asking why a franchise they supported for years has moved further away from many of the qualities that originally defined it. So portraying those customers as a “hate crusade,” “gatekeepers” or “engagement farmers” while having an ongoing professional relationship with the company they're criticising deserves scrutiny. A franchise can evolve. It can experiment. People can enjoy the RPG games. But “evolution” isn't a magic word that makes every creative decision immune from criticism. And if you're benefiting professionally from access, sponsorships, promotional opportunities or partnerships connected to Ubisoft, perhaps don't frame ordinary paying customers who disagree with the company's direction as the problem. Address their arguments. **Criticism isn't gatekeeping, and access isn't objectivity.**

• 
  Advant (@NotAdvant) reported 22 minutes ago

  MW4 aint bad... if you can handle input delay worse than an office mouse on a windows 7 pc. Fix your ******* inputs Activision, Ubisoft is doing better than you.

• 
  Bimbim (@Ebemmmmmm) reported 22 minutes ago

  @ubis I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.

• 
  LTLuh (@HiddenTenno) reported 24 minutes ago

  @Rainbow6Game Please fix the bugged achievements on ubisoft connect and steam

• 
  _ (@xOGxRockStaRs) reported 30 minutes ago

  @UbisoftSupport I'm trying to refund Rocksmith+ cause i tried it again but it is still so bad comapred to rocksmith 2014 (14-day withdrawal right) but the problem is once i try to refund it the ubisoft connect turns to french and i cant change it

• 
  XÆN 🌹 (@XinDead) reported 30 minutes ago

  @Ilysomuch1000 @mrdaddyvondoom @itisscripted Yeah, it might not. But then why did people lose The Crew if Ubisoft hasn’t closed? Not owning your media is an issue that will only milk us as renters.

• 
  Simon (@VipMoxley069) reported 30 minutes ago

  @RinoTheBouncer I think we need more solid singleplayer titles and big studios like Ubisoft and EA should make it instead of focusing on multiplayer and live-service titles.

• 
  Zephryss⛩️ (@TheRealZephryss) reported 31 minutes ago

  Assassin’s Creed needs the right balance for every type of AC game. Both classic AC and RPG AC games are important for the future of the franchise as there is now a huge fanbase on both sides. But there hasn’t been a pure new Assassins vs. Templars game in the last 10 years since 2016. Mirage was actually good and had that classic Assassin’s Creed feeling but it was too short. Black Flag Resynced is a remake, not a new original game. In the last 10 years we’ve had 4 big RPG games, 1 remake and 1 short classic AC game. This is the imbalance I’m talking about. Now if Ubisoft makes only classic AC games for the next 10 years, I’ll be angry too. The same issue applies here. I also agree that Origins was the perfect RPG game with a good story. But starting with Odyssey, things changed a lot, with bad writing, bad cutscenes, bad stories, bad dialogue, and bad quests becoming a recurring problem. Ubisoft got used to it and didn't care about it as the sales numbers are good. But it became a big problem at a later stage. That's why we’re still getting complaints about the writing and cutscenes. Ubisoft has forgotten the origins of the franchise and changed its direction from one path to another for money and sales numbers. Yes changes are needed and evolution is important but you can’t completely forget the core Assassin’s Creed pillars. If we had gotten 3 big AC RPG games and 3 new classic AC games in the last 10 years, there probably wouldn’t be this level of division and controversy. I’m not gatekeeping anything. I’ve supported both AC RPG fans and classic AC fans from day one on this platform. I started making content with AC Shadows and I have more than 500 hours of playtime in it. I also have over 1000 hours in Odyssey and Valhalla, which is more than my combined playtime from AC1 to Syndicate. Everyone knows I’ve made more content about the AC RPG games than the classic games. But I’m an AC creator. I just want the best for this franchise and I want to see both sides of the fanbase happy and together because of Ubisoft’s future decisions. At the end of the day, it’s all about the fans, what they want to play, and what they enjoy. No one can stop you from enjoying a game. If I’ve unknowingly hurt anyone’s feelings with my previous posts, I’m sorry.

• 
  Jacob Marsh (@JohnMar39804972) reported 33 minutes ago

  @Ubisoft How about fixing your wildlands bug. Its unplayable. You go to menu and all 4 headgear turn to mono nv then you have to fix it all. I bet you ruined the game on purpose. Why make new content to ruin a game. Just fix it. Was my favorite game. Now you cant even play it.

• 
  Gillian Anderson (@GillA8615) reported 34 minutes ago

  @UbisoftSupport I’m still waiting for a response after reporting my Ubisoft account as hacked/compromised on Wednesday. Case: 26412435. Years of purchases, progress & personal data potentially at risk, yet still no response. Poor service for such a serious account security issue.

• 
  Jambale_97 (@Jambale_) reported 35 minutes ago

  @WoodysGamertag @UbisoftSupport I have a similar problem. I want to shut down my account that I'm not using, but to do that I need to confirm it on my email. But it says I need to verify my Email on my account first but I don't get any Emails to verify it. Ubisoft platform and support ******* sucks

• 
  StoneRose (@StoneRose95) reported 35 minutes ago

  @UbisoftSupport @Ubisoft fix the bug in Wildlands my headgear keeps getting removed from my characters and teammates.

• 
  Dr. Urby-G (@UrbyG92) reported 38 minutes ago

  @MichaelPonte10 @Assassins_UK Sadly Ubisoft acts as if this issue is not widespread. There are multiple tickets, reddit posts, etc.. about it yet they haven't fixed it since launch! Underwater exploration is a core part of the experience, but this bug ruins it!

• 
  JorRaptor (@Jorraptor) reported 40 minutes ago

  @SH3RIFFO @TheRealZephryss Yeah it's a big issue for sure and we are totally seeing that the feedback is helping steer Ubi back in the right direction in regards to the core values of the series. But I also think that we can't ignore the fact that AC is now more than what it once was, it means different things to different people and it had to evolve to cover bigger settings in all it's glory (including mythologies). Now ofc Odyssey made wrong descisions and went too far in the opposite direction and the recent RPGs have tried to find a middle ground with limited results. So it's very cool to see Black Flag do so well and show Ubisoft that the core identity of AC is still important. But I don't think this means we should completely abandon what an Origins, Odyssey & Valhalla did either as they speak to a different type of AC fan that likes to explore these time periods but in a bigger way while still having some of the core values that make this series special. Sure these fans came in later, but after 4 huge games they shouldn't be ignored either.

• 
  Dark Protagonist 🎮 (@ShanTofique) reported 41 minutes ago

  @GhostRecon Game is crashing at launch when starting game from Ubisoft store on PC, plz fix that. It wasn't crashing when the new DLC update released, but after the new patch, it's crashing all the time

• 
  MisterAlpha444 (@MisterAlpha444) reported 46 minutes ago

  The biggest problem Assassin’s Creed has right now is consistency. AC Origins was the first game of the RPG era and even there, the mythological elements in the Curse of the Pharaohs DLC were given context through a Piece of Eden. The characters were hallucinating and there was an explanation within the universe for why these things were happening. Then you have Odyssey, where you fight a Sphinx and several other creatures from Greek mythology. Kassandra doesn’t even really acknowledge what the Piece of Eden actually is. You defeat a mythical creature, suddenly have a Piece of Eden in your hand and an Assassin’s Creed fan knows what it is but that’s basically it. There’s barely any context. Valhalla handled it differently again. A lot of the mythology was presented through hallucinations and visions, such as Asgard, while the story also established the connection to Odin and the Isu. And this is where my biggest problem comes in. If you look at Assassin’s Creed up until Unity, or even Syndicate, the world still felt consistent. Whenever something supernatural happened, there was usually a connection to the First Civilization, Pieces of Eden or established Assassin’s Creed lore. During the RPG era, it sometimes feels like Ubisoft took the mythology and legends associated with each historical period: Ancient Egypt, Ancient Greece, the Viking Age and simply inserted them into the games because they fit the setting. I don't mind mythology itself. I mind when it feels disconnected from the story. At the same time, we had Assassin’s Creed Shadows, which had essentially zero Pieces of Eden and no mythology. And people weren't completely happy with that either. Because Shadows had incredibly Assassin’s Creed-like gameplay, but its story barely connected to what makes Assassin’s Creed feel like Assassin’s Creed. So it feels like the franchise has gone from one extreme to the other. The problem isn't mythology. The problem is that Assassin’s Creed needs to know what it actually wants to be and then build its mythology, gameplay and story around that consistently.

• 
  Eleven (@alle1even) reported 48 minutes ago

  @DenLoginoff I've used it a few times to fix PC issues, specifically my pc kept waking up from sleep. It also fixed an Ubisoft launcher problem where every time my PC went to sleep or I closed the launcher I would have to log in again. A few other things too but mostly coding lol

• 
  TheDarwin63 (@thedarwin63news) reported 50 minutes ago

  @YT__D3VIL @Smoothy8eight @GTAVI_Countdown fight for gamers rights, yes. I like owning my games too but focusing on one corpo that never was involved in deleting games from ur library wont solve the problem. That shows how yall do it for attention. Go fight Ubisoft, sign all the petitions. Fighting rockstar wont change sh

• 
  𝓑𝓲𝓰 𝓑𝓻𝓲𝓬𝓴𝓼 (@INDOLENTRAZOR) reported 51 minutes ago

  @kaz_maniandevil Also what’s up with Rayman being in stuff now, the whole franchise seemingly ******* DIED and like after the Mario + Rabbids dlc he started being exponentially more relevant I wonder if Ubisoft had like any sort of rights issue or if they just genuinely fully forgot 😭😭

• 
  aRorschachTest (@aRorschachTest) reported 52 minutes ago

  @VarsityGamingTV EXPAND TTS. FFS console would like to get in, and with more games more will get caught. Battlefield 1 did it a decade ago! I don’t know what Ubisoft’s problem is

• 
  The Hidden One (@TheHiddenOneAC) reported 55 minutes ago

  I came across this old Ubisoft video about Studio Alice, and it explains so much as to why writing quality and standards have completely declined from back then to now. So basically, Ubisoft back in the day during their prime era created an entire internal group to improve the quality of their writing. Writers would bring in their scripts to get another set of eyes on them, and then have problems pointed out, and actually be challenged when something wasn't working. Corey May in this video talks about how important it was for writers to have somewhere to go for HONEST feedback. He talks about when he was writing games himself, there were times where he had nobody to turn to for help or guidance. Nobody to look at his work and tell him what they thought. Studio Alice was partly his attempt to give the writers the support system he wished he had. He says writers would come to him and basically say, "I need your help. I would love it if I could show you my work and you could tell me what you think of it." What is said at 4:57 literally describes the current state of Ubisoft writing quality. Lowkey, she kinda foreshadowed today's Ubisoft. I find this so funny because watching this video after my tweet about the Ubisoft writer seemingly being oblivious to how much worse the new Black Flag Resynced writing feels compared to the old really puts things into perspective.

• 
  YellowJacketKaraguchi🔜CEO (@MateoKaraguchi) reported 56 minutes ago

  It’s happened with Microsoft, Sony, Ubisoft, Riot. The problem is that dev cycles are taking longer for playtime/feature bloat & only want you to ONLY play their game. To quote a fav creator: “I want shorter games with worse graphics, with employees paid more to work less.”

• 
  Joseph Borgella (@TheeJoeBorgella) reported 56 minutes ago

  As much as I love the game yeah if EA or Ubisoft did something to that scale no one would trust them again, then again they probably wouldn’t have even tried to fix it like CDPR did but that’s besides the point.

• 
  Seiba🗡️ (@Tsuki_Seiba) reported 57 minutes ago

  @Jeans_TV The AAA gaming industry isn't even close to collapsing tho, I've heard this narrative repeated for the past decade and never once has it come close to being true. The only company that is really in trouble is Ubisoft and that's moreso their own fault from being severely out of touch with consumers. But also investing money on projects that end up being cancelled instead of putting more money into existing live service titles(Rainbow Six Siege and For Honor).

• 
  Plaism (@Plaism_r6) reported 58 minutes ago

  @Ubisoft @UbisoftSupport @Rainbow6Game when you gonna fix the being stuck in pc pool even when im controller glitch for xbox?