Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (69%)
• Online Play (15%)
• Glitches (11%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Lyon	Sign in	6 minutes ago
Champeix	Glitches	1 day ago
Les Mureaux	Online Play	2 days ago
Meyenheim	Glitches	3 days ago
New York City	Sign in	6 days ago
Guénange	Online Play	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SaltedCoffee (@coffee_sal) reported 58 seconds ago

  @NikTek Cutscenes are getting fixxed. Ubisoft posted about it, apperently its an issue with some set of settings

• 
  Clark (@Helix_3J) reported 5 minutes ago

  @SpawnYaardReply @Higgs_GG Other games do this too. It’s not a Ubisoft problem. If you wanna blame someone, blame that damn elder scrolls horse armor.

• 
  JRPG Enate (@TheRealEnate) reported 8 minutes ago

  @Cslim_C Nope, I don't really like to play AC games on PC. Ubisoft launcher drives me crazy. An I like to go for the platinum. If there were performance issues I would of gotten it on PC. Otherwise I always play AC games on PS5 Pro.

• 
  NikTek (@NikTek) reported 14 minutes ago

  Ubisoft has gained this reputation after years making games that have been bad by current AAA standards and dogshit practices that every time I post Assassin’s Creed BF Resynced content, there has always been a comment or reply asking me “how much did Ubisoft pay you?” To make it clear, I bought this game with my own money and I was never paid to praise or promote it. Resynced has its fair share of serious issues that cannot be overlooked; buying all paid cosmetics costing more than the game itself, the cutscenes being capped to 30FPS or the fact that it requires online connection in the physical disc. All of these are valid issues and criticism that Ubisoft as a company should do better. That being said it, compared to what Ubisoft was making these past few years, Assassin's Creed Black Flag Resynced for the most part this is a pretty good video-game, they've done an excellent job at remaking the original game. The upgraded visuals make the experience much better, new game mechanics like underwater swimming at any time and the removal of loading screens when docking or boarding is such a welcome feature. They've also done an amazing job at optimizing this game for PC which is quite rare these days for open world games. What are your thoughts?

• 
  ⭐⭐⭐⭐⭐ (@deadeyeoutlaw) reported 14 minutes ago

  @GTASixInfo Ubisoft always had the resources to match Rockstar; the problem is precisely things like that tacky mask, or the ridiculous and surreal hacking. If they had made a more realistic crime game, they would have fared better. They also need to improve certain aspects of their designs

• 
  The SUNY Purchase Sunni Shia (@Princessmwahpin) reported 19 minutes ago

  @tikhon27 @Biast12 im guessing ubisoft put it in there themselves to generate viral traction for a while but i was safe and i repaired the only ship damage i knew to fix there we threw our boots at god i heard you praying for sugar cane clean run off

• 
  Trophy (@Trophyking94) reported 23 minutes ago

  @SpIinterCaI Problem is it’s Ubisoft so I’d lean towards them ******* it up. 72 hours is pretty generous though. Hope it’s not too bloated like 6 was and they drop the looter ****

• 
  LucaRoland.eth (@LucaRoland_) reported 24 minutes ago

  @NikTek I can’t fix my GPU utilization drops! I run the game through Ubisoft launcher, 4070 Super here. Tried everything, somehow connecting controller helped somewhat… but still terrible experience! @UbisoftSupport

• 
  Baby Juju Jr. (@BabyJujuJr1) reported 24 minutes ago

  @PlayStation **** you for killing discs and **** ubisoft with their bullshit live service

• 
  Onyedikachi (@kachi_uchay) reported 26 minutes ago

  Omo. Be like I no go buy black flag. At least not this month. Problem don go wait for me for front and I no fit afford to give Ubisoft $60😔😭

• 
  publius (@realGorillaTape) reported 30 minutes ago

  @Rainbow6Game Ban the cheaters. Nothing else you do or say will matter until you fix this problem. Users will flood back if you get rid of the ESP and recoil scripting. Ban the ******* cheaters, Ubisoft.

• 
  ThaSwampDonkey (@ThaSwampDonkey) reported 31 minutes ago

  @TheGameVerse I’m actually okay with this. Hopefully it addresses the damn issue for newer PC’s where we get stuck in the infinite load screen. Yes, we can mess with virtual cores and such but IMO, Ubisoft could have fixed that issue. Anyway, looking forward to Wildlands Definitive Edition

• 
  Mihaniso (@Mihaniso) reported 31 minutes ago

  @Icehelmet @TheHiddenOneAC The problem with your argument is ubisoft don't actually make these robotic gesture or movement feel smooth , they look robotic and low effort. Also in fromsoft games the characters mostly stay in one position and talk like normal and don't start to wave their hands randomly.

• 
  Josiah Sybau 🗡️ 😈 (@JosiahSybau) reported 35 minutes ago

  I went into today, half expecting Ubisoft to ruin one of my favorite games. Because Ubisoft keeps letting us down (looking at you Shadows). The game opened to mixed reviews. My worry grew. But I cast it all aside, and gave it a chance anyway. And I had fun. Like, a lot of fun. I touched on it briefly during stream but the last 6 AC’s just haven’t been AC. Valhalla was fun, but who really played like an assassin? It was a Viking game cosplaying as an Assassins Creed. The others never hit the mark. And going back to Black Flag was the right move. Day 1, it broke AC’s highest concurrent player count and then dwarfed it. People WANTED this return to form. And Ubisoft for once delivered. Now the devs they laid off? That’s the Ubisoft I know. And I think it’s ******. Those devs deserve their flowers for what they pulled off. Black Flag is such a beloved game, that if they didn’t do it justice, they’d definitely hear about it. But they did it justice and then some. I hope a studio picks them up soon, and they create a masterpiece. Now. The review bombers. I was made to believe that this game shoves DLC down my throat. Now you can wanna guess how many times I saw the DLC store? If you said more than once, you’d be wrong. And I only saw it that one time because I intentionally hit the button to look. I hate micro transactions as much as the next guy, but you can just, not buy them. It’s not gonna stop you from playing the game. Next I was made to believe cutscenes were capped at 30fps. Turns out that’s just a bug that will be patched (it’s day 1 ofc there will be bugs) but you can also just tweak settings to not have that happen. Literally a 5 second fix if that. I think people were just looking for something to cry about just because it’s Ubisoft. And I get it, I’m by no means an Ubisoft fan and I’ll never defend their bs. But this time they gave us something good, and you focus on these minor issues to make the game seem bad when it’s actually pretty damn good. Anyways, it’s 2am and I have to work in the morning. But I’ll be dreaming of the seas. TLDR; Stop treating reviews as gospel, and just try it if you want to. (Sat with chat and made this at the end, I have gripes but overall? In my book a 70 is pretty damn high all things considered)

• 
  Mint★Cola (@MintC0LA) reported 38 minutes ago

  Right after Black Flag dropped, we were PINING for Ubisoft to make an actual standalone pirate game for YEARS and the most we got was an awful ship only live service flop. We did get Rogue which is good, but I really don't think the ppl running Ubisoft have an eye for this lol.

• 
  TheDonOfEverything (@TheDonOfEvery) reported 41 minutes ago

  1. Don't buy the DLC. 2. Cutscenes capped at 30FPS is a glitch and they run at 60 FPS on console. 3. Runs great on Console 4. Ubisoft connect is preloaded if you have other AC games on your console. In short just buy the console version.

• 
  ZaangTWYT (@ZaangTWYT) reported 44 minutes ago

  @UbisoftSupport Hello, Ubisoft Support Team. I bought Watch Dogs 1 from Steam storefront and I have issues opening the game as it is stuck at “License Processing” on UbisoftLauncher. I have filed a support ticket before. They ask me to wait & closed. Can you help me with this?

• 
  Terrell Thaddies (@TerrellThaddie1) reported 47 minutes ago

  1. Don't buy the DLC. It's not mandatory 2. No pop ups in question 3. Cutscenes capped at 30FPS is a glitch and they run at 60 FPS on console. 4. Runs great on Console 5. Ubisoft connect is preloaded if you have other AC games on your console. I'm having fun with the game

• 
  Steven (@StevenWallaby) reported 47 minutes ago

  *downloads Assassins Creed 2* *Steam has to download Ubisoft' app* *Looks up password and has to pull up Google Authenticator on my phone to get into the thing* *authentication error, restarts steam* *opens game and nothing binds to my Xbox controller correctly* *uninstalls AC 2*

• 
  Abdichter (@tweakmen1) reported 50 minutes ago

  @PlanoGaming the problem are not the dlc´s. people hear ubisoft and **** their pants. the evil himself. stupid idiots

• 
  unknown (@IVIMrCanada) reported 51 minutes ago

  @Ubisoft Any fix for the game crashing bugs incoming? A Man they call the sage the grand master will just stop and won’t progress the mission at all

• 
  Richard Pichers (@RichardPichers) reported 51 minutes ago

  @Pirat_Nation Was gonna give this a shot, then saw the dlc and mandatory Ubisoft login requirement and played SimCity 3000 instead.

• 
  ❌ BEST GAMER IN THE WORLD❌ (@BestGamRnDaWrld) reported 53 minutes ago

  @Vara_Dark Seriously?! Microtransactions ? This isn’t a new thing with Ubisoft, and it’s just skins from what I know 🤷🏻 Now if it was “Locking the ending under a paywall , similar to shadows .” That would be a problem ! Fake Ubisoft fans

• 
  Tuna Fish (@TunaRacingFun) reported 53 minutes ago

  @Ubisoft you can blame the player AGAIN for this one or whatever excuse you wanna make up again but the Fanorona **** it to hard for a 2 outta 3 star activity. WTF IS THE 3 outta 3 THEN???? Fix your **** as always.

• 
  Kalopsia (@KalopsiaAggro) reported 54 minutes ago

  @Lord_PSMG wait till the new live service games Drop man ... sony gonna be about the same as ubisoft with the bullshit they doing

• 
  Ricky | Save Physical Games! (@RickyWinsKO) reported 55 minutes ago

  @CrookedDe_light @voidstrudel Bro, you called me a liar and then wrote two whole posts proving my exact point. Yes, the game was delisted because the licensing expired. That’s the ******* problem. A contract ended, so the game disappeared from sale for six years. Physical copies would’ve kept working, circulating, and being resold that entire time. And no **** Ubisoft brought it back because they thought it could make money. Nobody said they rereleased it out of love and friendship. Fan demand and profit can exist at the same time, genius. You didn’t debunk a SINGLE thing I said. You just sprinted into my replies foaming at the mouth and accidentally made the preservation argument for me. Embarrassing.

• 
  laura🌙✨️ (@_p3achy__) reported 56 minutes ago

  Put in 12 hours yesterday while I was sick since I had nothing else to do. Has some typical Ubisoft/AC issues like microtransactions and some bugs. But overall I had a lot of fun. Like seeing an old friend after a long time. Recognizable but different.

• 
  ODESHO (@odeshomusic) reported 58 minutes ago

  Hey thanks for creating a broken AC remake @Ubisoft I hate u so bad for making a shittier version of black flag

• 
  Timo (@TimoTweetss) reported 59 minutes ago

  @TheHiddenOneAC i don’t mind non-mocap cutscenes for small scenes and side quests, it’s normal not to have that everywhere, however the main story should ALWAYS be fully mocap… the real issue here is that ubisoft doesn’t create unique animations that “fit” each character, like literally no one does this pose in real life 😭 if they start making suitable animations that express each character’s personality id have less issues with their procedural cutscene system…

• 
  Josiah Sybau 🗡️ 😈 (@JosiahSybau) reported 60 minutes ago

  I went into today, half expecting Ubisoft to ruin one of my favorite games. Because Ubisoft keeps letting us down (looking at you Shadows). The game opened to mixed reviews. My worry grew. But I cast it all aside, and gave it a chance anyway. And I had fun. Like, a lot of fun. I touched on it briefly during stream but the last 5 AC’s just haven’t been AC. Valhalla was fun, but who really played like an assassin? It was a Viking game cosplaying as an Assassins Creed. The others never hit the mark. And going back to Black Flag was the right move. Day 1, it broke AC’s highest concurrent player count and then dwarfed it. People WANTED this return to form. And Ubisoft for once delivered. Now the devs they laid off? That’s the Ubisoft I know. And I think it’s ******. Those devs deserve their flowers for what they pulled off. Black Flag is such a beloved game, that if they didn’t do it justice, they’d definitely hear about it. But they did it justice and then some. I hope a studio picks them up soon, and they create a masterpiece. Now. The review bombers. I was made to believe that this game shoves DLC down my throat. Now you can wanna guess how many times I saw the DLC store? If you said more than once, you’d be wrong. And I only saw it that one time because I intentionally hit the button to look. I hate micro transactions as much as the next guy, but you can just, not buy them. It’s not gonna stop you from playing the game. Next I was made to believe cutscenes were capped at 30fps. Turns out that’s just a bug that will be patched (it’s day 1 ofc there will be bugs) but you can also just tweak settings to not have that happen. Literally a 5 second fix if that. I think people were just looking for something to cry about just because it’s Ubisoft. And I get it, I’m by no means an Ubisoft fan and I’ll never defend their bs. But this time they gave us something good, and you focus on these minor issues to make the game seem bad when it’s actually pretty damn good. Anyways, it’s 2am and I have to work in the morning. But I’ll be dreaming of the seas. TLDR; Stop treating reviews as gospel, and just try it if you want to. (Sat with chat and made this at the end, I have gripes but overall? In my book a 70 is pretty damn high all things considered)