Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (65%)
• Online Play (17%)
• Glitches (9%)
• Matchmaking (5%)
• Game Crash (3%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mexico City	Sign in	3 hours ago
Cehegín	Online Play	4 days ago
Weimar	Sign in	5 days ago
Pessac	Online Play	5 days ago
Escalquens	Glitches	5 days ago
Angerville	Online Play	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ARMageddon: Odyssey of Truth (@diss_Trot1) reported 49 seconds ago

  @Rainbow6Game @Ubisoft please fix the console glitch where it locks us into pc lobbies. These pc people are too cracked at the game and they play at higher fps its not fair.

• 
  Chris Rivera (@ChrisdotRivera) reported 1 minute ago

  @SamuelPGonzales @XBOX @XBOXSupport This and my Ubisoft plus subscription I couldn’t use due to their issues

• 
  Ismail Farooq (@ismailfarooq5) reported 10 minutes ago

  @SpoitUpdates @Ubisoft @Rainbow6Game But u have a mask, so what's the issue?

• 
  The Raven (@RavenMentore) reported 11 minutes ago

  @GeminiKurosaki @MADkurious Most license keys if not all now to this day are account bound. Meaning you can only login from that account on other devices, but even Ubisoft has implemented a 5 limit activation, machine limit basically.

• 
  publius (@realGorillaTape) reported 11 minutes ago

  @Sneklul Nothing else matters until they ban the cheaters. Refusing to focus solely on this point allows Ubisoft to continue ignoring the problem.

• 
  shzwnn (@teuxaa) reported 19 minutes ago

  @rensela @Cloud9 @Ubisoft are you actually launching DDoS attack on ranked rn ?

• 
  2SK (@AIKO_2SK) reported 21 minutes ago

  I had no problem with GTA VI Being an $100, Ubisoft goes over the $100 limit, and these copy and paste Sports games

• 
  MikeyDfromTN (@MichaelCuzzort) reported 25 minutes ago

  @Ubisoft why is your PC launcher still garbage? I canceled my membership because of crashing issues and compatibility issues. I came back for Black flag. And literally every 5-6 mins the game CRASHES! You all have to much money to be this ******

• 
  Reruzensky 🔫 (@reruzensky) reported 25 minutes ago

  @QNDZYcom the free to play wasnt the problem, the problem was ubisoft being a ****

• 
  KillerZ x Ace (@ChesronKocsis) reported 26 minutes ago

  @digitalfoundry The problem is the fact that you still have to use Ubisoft Connect (which is a terrible launcher which does not even remember your login details). I want to play those game using the Xbox PC app so I can earn Xbox achievements and benefit from cross saves and Play Anywhere.

• 
  FauntasticPhish (@OfficialMipha) reported 27 minutes ago

  @BeatemupsWood They’re, by far, the best game company when it comes to service their IPs. Microsoft and Sony have abandoned the majority of their legacy IPs, EA and Ubisoft only really focus on their heavy hitters and companies like Valve and Rockstar don’t even try, especially valve

• 
  Kołdrian (@ten_na_chmurce) reported 30 minutes ago

  Assassin’s Creed Black Flag Resynced Review: Ubisoft Did Not Ruin It After 26.5 hours with Assassin’s Creed Black Flag Resynced, I have completed 54% of the main story. I am currently heading into the mission “No Time for Tenderness,” but I have already seen enough of the world, combat, progression and naval systems to form a clear opinion. My rating changed several times along the way. After the first few hours, I gave it a cautious 7/10. Later, repeated combat frustrations and technical problems pushed it down to 6/10. Now I am moving it back to 7/10. The flaws have not disappeared. I have simply realised that, despite them, I am still having a very good time. Resynced cannot really be judged as a completely separate game. It is a remake of an older title, keeping the foundations of Black Flag while rebuilding its presentation and modifying several systems. Some of those changes improve the experience. Others feel unnecessary or actively worse than what they replaced. Most importantly, however, Ubisoft did not ruin Black Flag. And considering how worried I was before release, that is already a major success. A world that constantly pulls me away from the story I have spent 26.5 hours playing, yet I am only slightly beyond the halfway point of the main campaign. That is not because the game moves especially slowly. It is because I constantly abandon my intended destination. I see an unmarked island, a suspicious ruin, a burning ship, a treasure map or another small activity on the horizon, and suddenly the main mission no longer matters. I just want to see what is there. This remains Black Flag’s greatest strength. Exploration is not only about collecting icons. Some islands contain tiny environmental stories that exist almost entirely outside the main narrative. I found an abandoned smuggler settlement where the inhabitants appeared to have died from a disease carried by rats. On another beach, Spanish and British soldiers lay dead after a battle while pirates casually walked between their bodies, collecting whatever had been left behind. Elsewhere, I encountered a preacher praying in front of crude figures, an imprisoned dog and forgotten temples hidden on islands that were not clearly marked as important locations. These discoveries rarely lead to major quests or spectacular rewards. They do something more valuable: they make me curious. The world feels worth exploring even when the game is not promising a legendary weapon at the end. A visual remake that understands why this world mattered The new presentation is one of the main reasons I keep sailing without a destination. Black Flag Resynced looks fantastic. The tropical islands, dense vegetation, beaches, water, ruins and distant cities often look beautiful enough to make me stop simply to admire the view. Havana is colourful and lively, while sailing toward a new island during sunset can turn an ordinary journey into one of the most memorable parts of the session. This world was already designed around the pleasure of travelling through it. The remake finally gives those locations a visual standard worthy of that idea. The sea is not merely empty space between objectives. It is part of the atmosphere. The crew sings classic sea shanties while the Jackdaw cuts through the waves, weather changes around me, and the horizon constantly suggests another place to investigate. Even when I am not fighting, completing missions or collecting resources, sailing itself remains enjoyable. For me, that visual and atmospheric transformation is the strongest justification for this remake. Combat is still the biggest problem My opinion of the new sword combat became increasingly negative during the first twelve hours, and it has not improved much since then. The original combat was far from perfect. It was built around counters, executions and flowing between enemies in a rhythm that sometimes felt closer to the Batman: Arkham games than to a demanding action RPG. It could be too easy, but it was satisfying. Resynced attempts to modernise it with guards, dodges, heavier attacks and systems based around breaking an enemy’s defence. In theory, that should make fights more involved. In practice, I often find them less responsive and less enjoyable. There are moments when it feels as if the game has already decided an enemy attack will connect. I can move away or attempt a dodge, but the hit still lands. Edward can also jump onto tables, crates or elevated objects in the middle of combat and then refuse to move where I want him to go. At that point, I am not fighting the enemy. I am fighting the controls. Templar targets can sometimes be confronted through something resembling a boss fight, with the target repeatedly escaping during the encounter. I strongly prefer ignoring that approach whenever possible and assassinating them properly from the shadows. The new combat is not unplayable, and it is not difficult enough to destroy the experience. It is simply the one system that regularly makes me wish Ubisoft had stayed closer to the original. Naval combat still delivers Fortunately, fighting at sea remains far more satisfying. Naval battles can be genuinely demanding when the Jackdaw is not fully upgraded or when I avoid using the most powerful officers. Positioning the ship, choosing the right ammunition and surviving against several vessels still creates exciting encounters. Officers can provide enormous bonuses, perhaps even too enormous. One officer gives such a powerful benefit for a perfectly timed dodge that the Jackdaw can avoid almost all damage. It is an overpowered ability that can significantly reduce the difficulty of naval encounters. Even with that imbalance, I am still having a great time at sea. I enjoy the battles, boarding enemy vessels and upgrading the Jackdaw, although outside combat I often prefer simply travelling, listening to the crew and searching for another island. Apart from one convoy that began teleporting while I was chasing it, I have not experienced major problems with the naval systems. Less compulsory grinding, more optional grinding One of the better changes is the reduced amount of repetitive collecting required during a normal playthrough. Havana contained noticeably fewer chests than I remembered from the original. Progression and equipment upgrades also feel faster and more accessible. The game still encourages exploration, but it does not force me to clear dozens of nearly identical markers just to maintain a reasonable pace of development. I think this is the correct balance. Players who only want to complete the campaign and explore naturally can avoid a significant part of the old grind. Players who want 100%, every achievement or the platinum trophy still have a large checklist waiting for them. That is where heavy grinding belongs. The more controversial addition is a free battle pass shared across different Assassin’s Creed games. Standard activities award extra points, those points increase its level, and new levels provide outfits, currencies and other rewards connected not only to Black Flag, but also to games such as Assassin’s Creed Shadows. It does not require payment, and some players will probably enjoy having another progression track to complete. I do not. To me, it feels like an easy substitute for meaningful content. Instead of connecting a reward to a side story, character, secret or unusual discovery, the game fills another bar and tells me to keep collecting points. I would rather find a strange preacher on an unknown island, speak to him and receive a clue leading to a unique reward. That would make the item feel connected to the world. A battle pass makes it feel connected to a menu. The story no longer hits me in the same way The main story is currently one of the less interesting parts of my return, although that is partly caused by my own relationship with the original. I rarely enjoy repeating the same story, especially when I still remember its major direction. When I first played Black Flag as a teenager, the fantasy of pirate freedom worked much better on me. Sailing wherever you wanted, rejecting authority and building a life outside the rules felt exciting. Looking at Edward now, the story feels more juvenile than I remembered. He talks about freedom, but much of his motivation is simply wealth. He wants to create a better life for himself and his wife, yet despite promising to return after two years, he continues chasing money and adventure. That does not make him a bad protagonist. His selfishness and distance from the Assassin and Templar conflict are among the more interesting parts of the character. For a significant portion of the story, Edward does not care about either organisation. He is not driven by ideology or destiny. He sees opportunities and uses them to pursue his own goal. Playing as someone who becomes involved in this conflict almost accidentally was refreshing then, and it still separates him from many other protagonists in the series. The appearance of famous and partly mythologised pirates such as Blackbeard also gives the adventure much of its personality. The Animus replacement works, but I still miss Abstergo Resynced removes the old structure in which I could leave the Animus and walk around the Abstergo offices. I understand why many players never cared about those sequences, but I liked them. Walking through the company headquarters, reading additional information and temporarily stepping away from Edward’s life gave the original another layer of Assassin’s Creed atmosphere. The replacement involving Ego and the Raven is more interesting than I expected. I still do not completely understand what the Raven represents, and I do not want to guess whether it is connected to Desmond, another Assassin or something else. What matters is that the sequence briefly stopped me and made me pay attention to the narrative again. It works surprisingly well as its own idea. Even so, I still miss being able to physically leave the Animus and explore Abstergo. The old sections made the historical simulation feel like part of a larger world, rather than only an interface between missions and rewards. Bugs are common, but rarely disastrous I played the PC version on an Intel Core i5-13500, an NVIDIA GeForce RTX 4070 Ti, 32 GB of RAM and an SSD. Some kind of bug appears during almost every session. An enemy survived an assassination, stood up and continued as if nothing had happened. A convoy teleported while I was chasing it. Sometimes Edward performs the chest-opening animation but the chest remains closed, forcing me to repeat the interaction several times. I have also experienced problems with the game launching only as a background process. I could hear the music, but there was no accessible window on the taskbar. Selecting map markers can be unnecessarily awkward, while reloading requires holding a button and then confirming the same decision again. These problems are frequent enough to mention, but usually not serious enough to remove me completely from the experience. Most are small interruptions rather than game-breaking failures. They irritate me for a moment, then I return to sailing, exploring or completing another activity. The teleporting convoy was the most damaging example because it wasted time and resources. Fortunately, problems of that scale have been rare. Ubisoft did a good job, and I am happy to admit it Before release, I was worried Ubisoft would misunderstand what made Black Flag special. After 26.5 hours, I have to take back some of my earlier scepticism. Resynced is not better than the original in every area. The sword combat is less satisfying, several modern systems feel unnecessary, and bugs appear far too regularly. But when I look at the entire experience rather than its most frustrating moments, I am having a genuinely good time. The islands are beautiful. Exploration constantly distracts me. Naval battles remain exciting. The Jackdaw is satisfying to develop. The shanties still work perfectly, and the Caribbean remains one of the best worlds Ubisoft has created for this series. This remake does not replace every memory I have of the original. It gives me a very good reason to create new ones. I expected Ubisoft to complicate Black Flag, overload it with modern systems or simply fail to understand why people loved it. Instead, the studio delivered a good remake with several excellent improvements and a few questionable decisions. I can recommend it both to returning fans and to people experiencing Edward Kenway’s journey for the first time. It is not perfect. It is still Black Flag. And sometimes that is more than enough. Rating after 26.5 hours and 54% of the main story: 7/10.

• 
  Lando, the Chef (@_Lando7763) reported 34 minutes ago

  If I'm still playing your "narrative-driven adventure," we're approaching 80 hours, but you haven't given me a new gameplay mechanic or anything new since hour 6, and I'm just hitting checkpoints across a world map, we've got a real issue. The oversaturation of "Open-world" titles from the likes of UbiSoft and Bethesda were just as detrimental to the gaming industry as Free-To-Play cash grabs and Hero Shooters.

• 
  Gareth Walker (@Revision_124c41) reported 35 minutes ago

  @Lancaster_1899 @PlayStation You are not equipped for this conversation given your first question is a false and heavily disproven assumption. You are likely a tourist in this hobby that just plays certain AAA games that have colored your opinion on the mater. An analysis was done recently showing that 90% of physical releases can be played day one without a download from start to finish. That includes many of the top releases from the last 6 years. Square Enix on playstation has been especially diligent in this matter. Individuals like yourself likely listen to games journalists who clearly do not have their readerships best interests at heart and for the last 15 years have been getting it wrong. Either willfully or ignorantly or both. None of them do the actual leg work to verify the data. Im telling you as a dev myself your statement is false. Sony's own policy requires the game be fully playable from the disc to pass certification unless certain conditions are met to be granted a waver. Ubisoft and Activision routinely abuse this waiver system. So please quit being part of the problem and go read the material on the subject online. You are literally 17 months away from making the same mistake gamers in 2007 made when they told other gamers they didnt need backward compatibility. We ended up paying the half assed implementation price for 2 generations with ps1-3 games still not playable on ps4 or ps5. With only half the 360 library available on One and Series consoles. Now your whole losing money on physical shows you've little understanding or time spent researching data centers and physical items. 30% at most goes to stores which in turn stores can decide what to do with their 30% even if it's a sale to clear inventory that gets passed onto the consumer. That disc costs pennies to print, that case, not even 3 dollars including the paper slip. Believe it or not its always been that cheap. It was the reason the industry switched to optical medium around the time the playstation was first revealed. Thanks to modern day logistics it doesn't cost that much to ship the product either. 3rd parties are scratching their heads over this, enough that sega has said as much that they will continue to support physical even if sony doesnt. That means rival hardware or making their own. 20% of the profit still comes from games. Which flies in the face of the cooked numbers. It says more about the mediums resilience than digitals dominance which looking at the data closer has largely been forced on the player base. Including collectors editions from sony themselves which is a whole other can of worms. On the other side of this is continuously running servers for these older games at a minimum costs sony nearly 100k a month. Just to run them. Not deploy them, not to do maintenance, not to add games, or even run the store front which also gets a cut. That number increases each time they expand. Think of it this way youre still paying all the other fees of getting a physical product in the hands of a consumer, but youve also acquired game stop in the process while also telling the consumer you'll be storing their game at a storage unit in the middle of no where that will deliver them their game when they need to install it. You may not be paying that fee directly, but part of every purchase will. Every game you buy. Your increased ps+ subscription price every year all going towards this logical fallacies that its cheaper. An IT guy having to diagnose and switch a drive out of a raid costs more than a game stop employee. Which honestly game stop employees cost more than best buy employees because they have other product to sell to offset the cost. Your physical game for the next 100 years will cost sony less than them maintaining that server for the next 100 years. How is that a smart business move. This is a short term call to get short term gains. Sony is playing a game with its own future.

• 
  TheHarshReality (@KingCheesus) reported 39 minutes ago

  Xbox has been killing it on the consumer side lately. Strong backwards compatibility on consoles that now extends to PC too, with original Xbox games playable on Windows and handhelds with upgrades. -Disk to digital conversion is in testing and rumored to roll out soon so you can turn physical discs into digital licenses. -Better Game Pass subscription with more day-one games, added perks like Ubisoft+ and EA Play, and improved cloud streaming. -More consistent first-party game output hitting the service regularly. -No deleting your account just for not logging in if you have purchases tied to it. -Plus solid Play Anywhere support and cross-play focus. It’s funny how some outlets twist these pro-consumer moves into negative narratives, probably to downplay how Sony has been more anti-consumer with things like ditching physical games and restrictive policies.

• 
  L0CKE (@L0CKEval) reported 40 minutes ago

  holy ******* ****.... @Ubisoft this is unacceptable. the game is COMPLETELY UNPLAYABLE. typical ubislop dogshit. fix it. now.

• 
  Thinker (@OscarTheAccuser) reported 40 minutes ago

  @Battlefield Fix yo game Ubisoft

• 
  Karai (辛い) 🌶🐹🌶 (@Karai_Dan) reported 41 minutes ago

  @carygolomb The Ubisoft launcher is genuinely broken for some games and has been for years. Try Trials Rising if you have it. Won’t launch anymore. Hundreds of posts on Steam about this, they suggest the same bullshit every time with no fix in sight.

• 
  MisterSirLogan (@LoganTa85015025) reported 45 minutes ago

  I’m really liking assassins creed black flag Resynced in all, but why does the game keep crashing?? I’ve experienced it a few times now. @assassinscreed @Ubisoft can we get a fix for it please 🙏🏻

• 
  rensela (@rensela) reported 47 minutes ago

  @teuxaa @Cloud9 @Ubisoft Number one I have a negative KD, number 2 I didn’t ddos… number 3 b55 is cheating and I will get proof your playing with an cheater

• 
  Antimédicos 👽 (@pumpkin_link) reported 47 minutes ago

  @MichaelGTG2 @MetroidFREAK21 I get your point but the AC syndicate thing is 100% Sony's fault, it was a gpu glitch on ps5 back compat mode that in my opinion should be fixed by sony as an accuracy issue, but ubisoft stepped in and made a game specific patch for that

• 
  Edrox interactive (@EDROXinc) reported 48 minutes ago

  i bet few Ubisoft games now are not playable because of online connectivity issue

• 
  藤野けんじ (@fujin0kenji) reported 52 minutes ago

  @genius_eu @TheGameVerse Absolutely not That’s a remake btw so if he was that good why not do it from the first one if Ezio couldn’t do it no one really can Anyways if the games haven’t had the title of AC and Ubisoft just made em into open world games no problem but the newer AC butcher the franchise

• 
  Igor (@Silva_costa_07) reported 53 minutes ago

  @NikTek When Ubisoft included a lot of NPCs and the game launched broken with FPS drops, you guys bashed the company—so they never did it again.

• 
  . (@Silva_costa_07) reported 53 minutes ago

  @TheHiddenOneAC As for Ubisoft, if they need development time—well, they had four years to make *Assassin's Creed Shadows*, and the game didn't launch broken; they also had plenty of time for the remake, and it was a success.

• 
  Topchef1288 (@topchef1288) reported 54 minutes ago

  Resynced fixes a historical error from the original of Black Flag… In the OG, a random soldier kills Blackbeard. But in Resynced it’s now Maynard. But this is now historically accurate Historically Maynard also decapitates Blackbeard and hangs Blackbeards head on the front of his ship to prove Blackbeard is dead #assassinscreed #ubisoft

• 
  Makan Ansari (@MakanAnsariCG) reported 56 minutes ago

  And then Ubisoft stole the whole thing from Prince of Persia for Assassin's Creed and made a broken money printing machine and I don't know why they just don't stop making it.

• 
  Alex Blackwell (@Commandant_Alex) reported 56 minutes ago

  @StormslayerDev This is when ubisoft was at their best. Loved this and broken bond. Sad they never got to continue into the shippuuden era.

• 
  RJTHEGAME (@RockyWhu) reported 57 minutes ago

  Steam certainly but even Gog, EPIC etc hardly ever goes down and Sonys digital library is nowhere near Valves for security, stability or prices Ubisoft I've had issues with mostly but that's it on PC If Sony want to force Digital only worldwide then they need too improve their service

• 
  Provideniya (@ProviD_) reported 57 minutes ago

  @TheTrueSealYT IF (and that's a gigantic "if") Ubisoft had anything else than money on their minds, they'd do an actual remake - just update the graphics and fix the bugs that were left behind. A faithful AC1 v2.0 OFC this isn't the case and were getting some slop upgrade with gun mechanics.