Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (59%)
• Online Play (21%)
• Glitches (16%)
• Matchmaking (3%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Glitches	10 hours ago
Sitten	Game Crash	2 days ago
Creil	Online Play	2 days ago
Dieppe	Online Play	7 days ago
Villefranche-sur-Saône	Sign in	7 days ago
Ciudad Jardín	Glitches	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bimbim (@Ebemmmmmm) reported 33 seconds ago

  @ubis I have already tried different networks, disabled VPN/proxy, cleared Ubisoft Connect cache, and the issue persists.

• 
  K Frye (@kxfrizzle) reported 56 seconds ago

  @thesirloki @Tjbrown333 @charlieINTEL Bad net code, repetitive game loop, minimal progression rewards were just a few issues. Could’ve been a decent game but Ubisoft was on the verge of collapse & sold the bag. No SBMM was refreshing & the maps were pretty good

• 
  this ***** is ****** up (@axxentcore) reported 3 minutes ago

  I think my biggest issue with gta6 through the leaks are the Ubisoft *** sound ques. I feel like gta has always had like really diegetic sounds or something that played into an overall aesthetic but there’s like phone notification sounds for ui popups and pickups

• 
  KamilPlaysYT (@KamilPlaysYT) reported 8 minutes ago

  @SeeReax for me personally, I don't mind if they go fully digital, the problem is how sony is trying to take away our consumer rights, keeps mistreating their customers, constantly over pricing their software and hardware, not allowing us own what we buy (which started from ubisoft)

• 
  Tom Mohrmann (@Gamer311363) reported 8 minutes ago

  @yuhMaxine @Nocturnal2002 So many People don’t get what happend to XDefiant. The Game had Problems in Terms of Motivation to Grind, Gunplay, TTK, Netcode and ultimately Ubisoft had a Financial Crisis and XDefiant Wasnt Going to be a Profit for at least 2 more years. Thats what killed XDefiant, Not SBMM

• 
  Gladmius (@DaBabySnatcher) reported 12 minutes ago

  @Ubisoft why ******** do you need to put captcha in account recovery? This **** is ******* broken.

• 
  South East Asia Game Aesthetic (@SEAGamethetic) reported 12 minutes ago

  @Doonishsan @XilliaMainis Yes, it was made by Ubisoft Singapore. When Skull and Bones was in development, the game filled with internal issues both from goverment and Ubisoft which made a lot of people in Ubisoft felt sour

• 
  O4OUR (@O4OUR) reported 13 minutes ago

  @Ubisoft You fix the Heroes 3 thing yet?

• 
  DerUntergangGang (@UntergangGang) reported 14 minutes ago

  @Majewra **** having to login to third party game services. I shouldn’t have to login to Uplay to play The Settlers or Rockstar Game Launcher to play GTA IV.

• 
  I GOT HACKED NOW I'M BACK MarcKingGrant (18+) (@MarcKingGrant) reported 14 minutes ago

  @Wario64 Ubisoft actually cooking up remakes outside of Assassin's Creed lately. I hope this streak doesn't get broken because I'd rather play their older games rn tbh. I want me that Watch Dogs 1 remake.

• 
  XxRazorxX (@rjwilliams2001) reported 20 minutes ago

  And also @Ubisoft get your **** together and fix the matchmaking on watch dogs leigon fr I know you guys stopped updating in all but seriously fix the damn issues with online lol

• 
  CLAD (@CLADverse34) reported 21 minutes ago

  @paddysaidingbar That's a pretty big assumption. ShiftUp going public doesn't automatically mean the company is going to adopt ESG or DEI policies, and it certainly doesn't explain why this particular person was hired. He was hired for his 20+ years of experience in global games communications, including his work with PlayStation, Ubisoft and THQ. That's directly relevant to the position of Head of Global Communications. There's also a fundamental problem with the idea that ShiftUp would suddenly hire someone specifically to push DEI into its games: DEI-driven changes would run directly against much of the creative identity and design philosophy ShiftUp has built its success around. NIKKE and Stellar Blade are very deliberately built around their own visual identity, character designs and approach to fanservice. Why would ShiftUp deliberately undermine one of the things that distinguishes its products in the market? And being a publicly traded company doesn't mean investors suddenly dictate the creative direction of its games. Investors have financial interests in the company's performance. That doesn't give them unilateral control over character designs, art direction or narrative. So no, I don't find this surprising because I see no established chain of events here. There's a new employee with relevant communications experience. Everything beyond that, “he was hired for DEI,” “investors will demand DEI,” or “ShiftUp will change its creative identity”, is being assumed rather than demonstrated.

• 
  Shiny🦋 (@Shiiny77) reported 22 minutes ago

  I think a lot of people aren't understanding what im trying to say. Im not criticizing it the way you think. I know what the style is, its xcom we know that, to some people they will see it just as a mobile game because of the miniature based look, you can't change their mind. The problem is that this style is very "unique" its not something that is made for everyone, only a specific audience will like it and as a company trying to make a profit it is strange to operate this way. I could be SO wrong and the game could be super successful at launch although this is a Ubisoft game and there's patterns. I will try the game like everyone else and see if this will change my mind.👍

• 
  Katashi🐢🃏 (@KatashiKujikawa) reported 27 minutes ago

  Just want to jump in and say here that during the days where shareholders and investors weren't shoving their ******* tiny ***** into the mouths of companies like EA and Activision and Ubisoft their Dev teams had genuine ******* passion for the games that they made. So yeah, I don't see a problem with you hating GTA VI if it means we bring back the Glory Days of gaming where devs not only had actual passion for the projects that they made, but they didn't have a tight leash deadline that's set by some old geriatric **** who doesn't even know what ******** Sonic the Hedgehog is.

• 
  Dhaval Solanki (@dhavuhikari) reported 31 minutes ago

  Guys I’m really stuck with Assassin’s Creed II on Steam 😩 ​I bought and played it a long time ago. At that time I logged in with my Google account. I only have around 2.5 hours of playtime, and that Google account is completely gone now. ​Whenever I try to launch the game, Ubisoft Connect shows this error: ​“Game activated on a different account This Steam user ID activated this game on a different Ubisoft account: 4*********@g****.c***” ​I’ve already submitted the Ubisoft account recovery form, but honestly this feels unfair. The game is clearly in my Steam library. I paid for it. Why should I be locked out just because the old email I used years ago is no longer available? ​Has anyone successfully recovered an old Ubisoft account that was linked to a Google login they lost? Any tips that actually worked? ​Steam username: 42dontpanicx ​Any help would mean a lot 🙏 ​#AssassinsCreedII #UbisoftConnect #UbisoftSupport @UbisoftSupport

• 
  The Hidden One (@TheHiddenOneAC) reported 32 minutes ago

  @s1nicki dunno how many more live service + turn based + mobo type of games ubisoft needs to make before they realize nobody wants it...

• 
  luna256 (@aecFanart18) reported 33 minutes ago

  @specops1130 @TKDesignzs This is the problem with you all, trying to act like Ubisoft is nowhere near Rockstar lmao, and I say this as an big Assassin's Creed fan

• 
  CLAD (@CLADverse34) reported 34 minutes ago

  @MetroSubset10 @SmashJT @ChibiReviews Sony and Ubisoft are fair examples to bring up, but you're still jumping from “he worked there” to “he was responsible for those companies ending up in shambles.” His documented role at those companies was communications and PR, not creative direction or game development. And if you actually want to discuss why Ubisoft has struggled, the answer is hardly “DE&I” or “wokeness.” Ubisoft has made plenty of questionable decisions regarding game design, monetization, live-service strategies and its overall product direction. The same applies to Sony: whatever problems PlayStation is facing are the result of years of corporate and strategic decisions, including decisions that have increasingly alienated parts of its own player base. You can't just point at a guy's résumé and retroactively assign him responsibility for everything that went wrong at companies he worked for. That's correlation, not causation.

• 
  william (@Bxplu) reported 40 minutes ago

  @tips_mmaestro @iiTzTimmy Roll back wasnt bugged it was a visual glitch the actual amount of rb you got was real Ubisoft has already confirmed this you gotta learn to read

• 
  Pepas (@doggodance) reported 45 minutes ago

  @_DavidGreenz_ @hamsoft05 @Ubisoft They think Breakpoint is a live service game like Division, lol, lmao even.

• 
  Reizor ムナイム (@senku_harlock) reported 46 minutes ago

  @Based_Titus The problem is not the DEI points, they shouldn't go the Ubisoft route and try to counter attack people who criticize their games, it's just toxic

• 
  🐱🔞 Zodin Virzin (@VirzinZodin) reported 48 minutes ago

  I don't trust you Jerome Benzadon, the DEI specialist from Playstation. You work with Sony's Playstation and Ubisoft. They already have the worst reputation. For Ubisoft, they made battle pass for a single player game. Their Assassin's Creed Shadow sold poorly. They keep making attractive characters ugly because of DEI. Their old IPs belong to Tencent. For Sony's Playstation, they made worst DEI life service games like Concord. Shift-Up fans were right when they you like Concord. That same life service game only had 14 days before Sony shut down Concord. Sony decided not to make physical games in 2028. They want gamers to own nothing and be happy. For you, I have doubts that you are a fan of Destiny Child because you like Concord. You should be honest to fans. But no. You tried to hide you're involved with DEI. You didn't earn the fans trust. DEI corrupt and ruined many games. You should have stayed back in Playstation.

• 
  Dis appointed man (@Tosup012) reported 51 minutes ago

  @JosephSpade3 @Redemption39145 @BladeOpotato To me Rockstar is one of the last companies that I think of when talking about ”screwing over gamers”. Where is all this hate for EA, Ubisoft, Bethesda? Releasing either gambling pay to win **** or soulless broken games.

• 
  ZerooSkil (@swoerd) reported 52 minutes ago

  @Pirat_Nation Looks like they suddenly have the technology for female characters to look better Hey Ubisoft? @Ubisoft Yall next to fix your agenda pushing woke nonsense? Or whatsup here

• 
  PulpyGamesStudio (@KnightsF56749) reported 52 minutes ago

  @gladkyi_dmytro Yes, that's my problem with this ****. I want Steam to be an equal marketplace, I understand bigger companies have more $ to push marketing/more coverage, but this is an obvious playing favorites to clearly not make Ubisoft go through the same standards as solo devs for a launch.

• 
  America First 🇻🇦 🇺🇸 🇮🇱😺 (@magaman28) reported 53 minutes ago

  @Ubisoft @UbisoftSupport I assume your aware of the glitch linking premium accounts to ghost recon wildlands and breakpoint? I can't access definitive editions of either game on Xbox or pc.

• 
  LeeHubbz (@LeeHubbz) reported 57 minutes ago

  @GengarSH @prokopkor Exactly this.. GTA is likely to be a generation defining game. For that, it's worth $100. The only problem is, next up, we will have EA and Ubisoft thinking we're happy to pay $100 for whatever yearly dribble they push out.

• 
  cesa (@Izzywasabii) reported 58 minutes ago

  @bonzajplc @Sosowski Maybe it's someone who WAS part of the mass layoff that just happened and they decided since they're not working for ubisoft anymore they'd stop what theyre doing and it was the exact task of uploading the game files lmfao

• 
  David Via (@daavidvia) reported 59 minutes ago

  My only problem with Noor is that it was presented as a direct counter to shields but due to its hard breaching denial potential teams will likely ignore shield countering tasks. The result will likely be: - Much harder to open reinforced, crucial walls and hatches. - Players to focuse more on kills rather than tactics. People got super hyped during Y11 reveal in Paris when the teaser was unveiled. People had high hopes Noor would "save" the game from the frustrating shield meta. If Noor couldn't hard breach deny he would feel super balanced. I would also be fine with his plant denial potential. However, he just feels too overwhelming right now. First two weeks of Ranked will be confusing and frustrating... but those two weeks will be extremely valuable for Ubisoft. I hope they take notes and correct stuff if needed. P.S.: This opinion is just based on what has been seen so far. Maybe his impact on the game isn't that big and it ends up being mainly used as a shield counter. I hope so! Make sure to try out the Test Server, play the first weeks of Y11S3... and send Ubisoft your feedback!

• 
  Jay (@M15T4J4Y) reported 60 minutes ago

  @WeezSays @LonoSG You said you’re not arguing ownership. Good. Then stop pretending the ownership point was the hole. You asked for actual cases, not slogans. The Crew: Ubisoft shut the servers, then revoked licenses. “You no longer have access to this game.” People who paid could not even keep the client. Darkspore: always-online single-player. Servers died, purchased copies stopped launching. Anthem, Concord, Babylon’s Fall: paid games that became unplayable when the company flipped the switch. Steam’s own offline FAQ: games that use an external launcher will not work in offline mode. That is Valve, not “sky is falling.” EA App and Rockstar Launcher have years of launch/offline tickets to match it. A banned or locked account does not leave you a folder of “owned” games. It leaves you a login you can’t use. Delisting usually keeps a Steam license. I already granted that. The rest of this is not “potential.” It is how licensed access already failed. If your bar is “show me that every Steam single-player title vanished tomorrow,” that is not a rebuttal. That is moving the goal so no documented failure counts.