Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (54%)
• Online Play (22%)
• Glitches (19%)
• Matchmaking (4%)
• Game Crash (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Abbeville	Glitches	13 hours ago
Noisy-le-Grand	Online Play	5 days ago
Toronto	Sign in	5 days ago
Madrid	Online Play	6 days ago
Barranqueras	Glitches	6 days ago
Acapulco de Juárez	Glitches	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lugames47 (@LuanRodrigueslg) reported 37 seconds ago

  @Ubisoft My copy of Ghost Recon Wildlands is showing an error after the latest update: dialogue repeats endlessly, regardless of the language. I’ve already uninstalled the game and cleared the cache, but the problem persists. @UbisoftBrasil @Ubisoft

• 
  M (@M92167930) reported 1 minute ago

  @Ubisoft @TheDivisionGame Can someone fix Ubisoft Connect instability issue? Thanks

• 
  OffWorld (@offworldreal) reported 1 minute ago

  fix your ******* game @Ubisoft what do your devs do all day apart from play with their butts

• 
  The Gamer Dad (@TheGamerDad_GG) reported 4 minutes ago

  @Shpeshal_Nick BUT!!!! They do say licenses can change due to licensing issues in the future etc etc So, you would need the disc to play said game if a licensing changes. Example, Ubisoft puts their library available, but then decide to no longer support it in the future.

• 
  BRAP (@BRAP_Podcast) reported 13 minutes ago

  @MentalHealthVT @KevinDeenMate You're talking about games that can be played completely offline. Sure, in that case there's no practical way for the publisher to stop the disc from working. But that doesn't mean physical games can never lose access. Today, many require servers, authentication, accounts or downloads. The Crew is a perfect example. Physical copies stopped working when Ubisoft shut the servers down.

• 
  Rauf Fatalizada (@rauffatalizada) reported 14 minutes ago

  @Ubisoft @AccessTheAnimus @Ubisoft I cannot play AC Origins which I purchased legally on Steam because of your stupid launcher and account verification system. Why there is online requirement for the offline and story mode game? I wasted more time to reset password and login more that the actual game.

• 
  TTVFrostwolf300 (@Wuffle300) reported 15 minutes ago

  Multiple celebrities pass away GTA 6 get a new trailer Xbox makes physical/digital keys for old and newgames. Sonic, Spyro and Crash are in FORTNITE Ubisoft fumbles the bag and sells a game without the game Lunar Eclipse happening tonight. All this with 4 days left of August

• 
  Nocturnal 🇺🇸 (@Nocturnal_FPS) reported 19 minutes ago

  @Aserback @TitaniumRolo @AussieOtterR6 The issue is, if you've played the game, you have agreed to the TOS and EULA. By doing that you've given Ubisoft the power to revoke a license for any in game item as it is not "owned" by the user. Legally you don't own the skin so they don't have to refund you.

• 
  KhoyaFraqg (@LeFraqg77) reported 20 minutes ago

  40 min in blue screen nice game fix this **** pls @Ubisoft @UbisoftSupport @Rainbow6Game

• 
  Jennifer Denny (@RedRidingHood10) reported 23 minutes ago

  @Ubisoft @gamescom Bro fix the sound issues in *** 2.

• 
  fidz fidz (@fidzfidz14) reported 25 minutes ago

  I have Ac Unity in my Ubisoft connect and i want to play it but I've changed atleast 12 times my password cuz every time I log in it says "log in multiple time" and I have to change password every time , when I somehow login they suspend my account... Happens 6 times

• 
  KayGee (@kennyg671) reported 29 minutes ago

  @UbisoftSupport I'm having issues with my Ubisoft account and have been ignored by you. Not much of a support...

• 
  TheSkepticalProthean (@ProtheanTexan) reported 29 minutes ago

  Massive is doing the best they can with this game despite all the shapeshifter nonsense that Ubisoft is doing. Yet, these gamertards who are complaining on this thread do not understand the time that it takes to fix said problems. Instead of waiting patiently, they rather ***** and moan on how it’s the Dev team fault and not their computer system messing up when it overheats that day.

• 
  Nat Nivram (@NatNivram) reported 30 minutes ago

  @PlayStationAsia Just tried to seek help with a PS Store purchase but was told to get help from Ubisoft even though all the transactions were through the PS Store. Just terrible issue ownership and servicing, even when I’m actively trying to give you money. Do better, Sony.

• 
  Noah Delashaw (@NoahDelashaw) reported 32 minutes ago

  "It can even make a ubisoft game look good" Ubisoft's issues have never been visuals; they are top of the industry in creating detailed worlds and spaces, just because YOU don't like their games doesn't mean they are bad.

• 
  Jay (@M15T4J4Y) reported 33 minutes ago

  @WeezSays @LonoSG Not true for all of them. Steam’s own offline-mode FAQ even says games that use an external launcher often won’t start. You lose multiplayer, sure. But a lot of single-player titles still won’t launch if EA App, Ubisoft Connect, Rockstar, or CDPR’s REDlauncher can’t phone home. I’ve had that exact problem with Mass Effect Legendary Edition (EA) and Witcher 3 after the next-gen launcher got added. “Steam games play offline” is true for some Steam games. It’s not a blanket rule when the publisher bolted a second storefront onto the install.

• 
  AmirIsAwesome (@amirfirdausa) reported 34 minutes ago

  Dear @ForHonorGame @Ubisoft @UbisoftSupport please repair your game. Sound glitch is annoying

• 
  Glitch (@GlitchTwitched2) reported 35 minutes ago

  So my take on this is Im personally not gonna bend a knee to everything they do I respect the devs and the ppl who are truly passionate behind some of Ubisofts IP’s I will always be extremely cautious around Ubisoft and their bullshit And im not a problem for doing that

• 
  KiNGKiD (@TH3KiNGKiD) reported 35 minutes ago

  @Rainbow6Game is there a reason I can’t load into a game these queue times are insane what’s going on Ubisoft? Fix your servers

• 
  Eric // till the end #Eday (@GamePositiveYT) reported 38 minutes ago

  @FunSpeculation Blood of dawn walker doesn’t work. Pretty much if the game is from Bandai namco, sega, Ubisoft or square Enix then it’s not working (yet)

• 
  Michael Miller (@OMiller738206) reported 41 minutes ago

  @TheDivisionGame I had 700 dark zone resources and now I 70?? W.T.F. Ubisoft? Lot of my gear gone overnight! You talk about "buying" when you should be fixing several major problems, like audio, servers going down etc!! You have had as you said 10 years to make this right so do it already!

• 
  Al ex (@Freeeman_Gordon) reported 42 minutes ago

  @Dexerto "the inconvenience caused by this issue"!? This kind of behavior is just deeply rooted in corpo speak. Hey @Ubisoft let me spell it out for you: 'Please apologize, dear customer. We made a M-I-S-T-A-K-E."

• 
  hgagsg (@welpthisisum) reported 42 minutes ago

  @TitaniumRolo Wow yet they won’t focus on the core issues of the game the CHEATERS ACROSS PC AND CONSOLE IS ridiculous yet they rather focus on lore of the game that doesn’t even have a Campaign mode UBISOFT genuinely does not care about the cheaters as long as they get money and a player base

• 
  kam (@KamtanaR6) reported 43 minutes ago

  @fettR6S your new video about the bans is not completely accurate and I want to shine light before misinformation gets spread. In game messages may say cheating, the email however says the real reason for ban. In the past when Spoit was speedrunning bans, they have not started the bought account/alt account bans yet, and he was purely getting banned for CHEATING based on stats and fast rank ups. Last season with Ranked 3.0 was the first season we have seen where R6 decided to ban bought accounts, and all of the emails say breach of conduct despite in game saying banned for cheating. A huge problem with this, pros who log in from a teamhouse, a hotel, military that log in on base or abroad, every day people who just move houses or change internet providers, people who use VPN's or exitlag where the IPs will show different geolocations, will all be at risk of getting banned also. Now obviously this is not the main cause, R6 has a big scene for buying accounts even at the pro level. We even see pros sell accounts and we've seen pros scam account selling. The biggest cause would be the scene for buying accounts. Personally I dont think its right, I've bought numerous accounts myself so you can call me biased, but even unbiased Ubisoft has broken promises with the community and has made their "LIMITED TIME" skins available again and even at that has scalped ******** out of those items for a ridiculous price, and hardly has given any of that back to the community it seems. If we give so much money to this company why does it seem like they are always betraying us. Ubisoft had it on their websites for what seasonal skins and battle passes were, both were defined as limited available items, now they are back in store, even in alpha packs, it is betrayal. Soon we will see Chroma Streaks, possibly pro league skins, black ice bundles, all available again yet no sight of marketplace. We were branded a new secure boot for the game this season, and the panel team talked about DMA problems, yet in the new secure boot metrics, you dont even have to enable IOMMU which is literally what Valorant and Faceit are using TO DETECT DMA. Ubisoft surely isnt allocating money to staff manual bans. I know so they are still paying case workers out of New Dehli, Cairo, Cape Town, to handle cases and arent even doing proper investigations for account issues. It is a disgrace to give Ubisoft any benefit of the current dung ball they are rolling us all into as players.

• 
  South East Asia Game Aesthetic (@SEAGamethetic) reported 45 minutes ago

  @Doonishsan @XilliaMainis Yes, it was made by Ubisoft Singapore. When Skull and Bones was in development, the game filled with internal issues both from goverment and Ubisoft which made a lot of people in Ubisoft felt sour

• 
  PHNX DAO🔥 (@PHNX_DAO) reported 45 minutes ago

  Ubisoft didn’t forget to upload the game. They uploaded the folder where the game was supposed to be, then apparently released the folder as a live-service experience. (1)

• 
  Beeline Discovery (@GF_Australia) reported 48 minutes ago

  @axrxrxr100 @RockstarGames Your not the only one who thinks this. It's an OK game that may attract buyers at $50 if they could fix that frame rate. Rockstar didn't need to fire all their talent. They may as well have openly outsourced it to Ubisoft as a GTA V remaster with more gimmicks and less edge.

• 
  meef. (@meefdaog) reported 51 minutes ago

  @Ubisoft fix your dumbahh game I can only play the game at 45 frames for so long

• 
  Goobzor (@Goobzor) reported 52 minutes ago

  @StoneMountain64 issue here is this is not Ubisoft. rockstar has a 25 year track record and has never downgraded from a trailer. this would be the first time and i just dont see it happening

• 
  ZLEK (@ZakarinaMuyXd) reported 54 minutes ago

  @ohlookitsrafa Not much really, i guess the main thing is that ubisoft delivers broken games that can be patched by fans, and the broken games go with no strings attached, hoyoverse delivers "good games" with such a huge caviat that you genuinely don't want to even know anything they do