Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (69%)
• Online Play (14%)
• Glitches (11%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Brussels	Glitches	6 days ago
Grenoble	Online Play	6 days ago
Orléans	Online Play	9 days ago
Orléans	Sign in	10 days ago
Chatham	Sign in	11 days ago
Paris	Matchmaking	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tru (@mscgtru) reported 32 seconds ago

  @btecss @SkyteOnTwitch With proper implementation spoofing won’t fix the cheaters issue, I highly doubt Ubisoft would properly implement HWID and TPM bans though.

• 
  Sebastian Aaltonen (@SebAaltonen) reported 2 minutes ago

  @HJZ_artemi This is definitely a real problem. Game project budgets have exploded lately. When I was working at Ubisoft 10-20 years ago, every project was 2x more expensive than the previous. One failed project can bankrupt a smaller studio nowadays. There's definitely budget considerations and often budget wins the argument. We are all forced to adapt new more efficient methods, some of them AI based to keep up with the growing demand of visual fidelity and bigger and bigger world sizes. Using AI to do less important / repetitive work is one way of reducing costs.

• 
  SirD 🇺🇸 (@Sir_Dammed) reported 4 minutes ago

  And btw this doesn't mean that western games have completely regressed, or that we don't still get good games. Because we do. KCD2, BG3, Expedition 33, these are all amazing western games that were released recently, that I loved. But for every step forward, somewhere there's a step backwards. Ubisoft, dead. BioWare, dead. Rocksteady, dead. Blizzard, dying. Bethesda, dying. Naughtydog, on the verge of dying. Playground, on the verge of dying. How many more once beloved games/studios/IPs to we need to watch nosedive, in large part *because* they stop designing games for men, before we can acknowledge that there is a problem?

• 
  Tempest (@Tempest525) reported 12 minutes ago

  @wccftech Why doesn't EA play, Ubisoft+, and other subscription services get talked about as much as gamepass? They put their games on the subscription service day one with all the dlc.

• 
  Throwaway9001 (@GoonItForward) reported 12 minutes ago

  @IYDKMIGTHTKY86 @eurogamer uplay is a subscription service

• 
  just jonez (@jonezkaranja) reported 13 minutes ago

  @Ubisoft hello am having a hard time accessing my ubisoft account keeps telling me that i have attempted to login and i havent login to my account in years? I have dm support in twitter but zero response kindly assist...i cant even login ubisoft connect to playstation

• 
  kfog (@kfog_official) reported 16 minutes ago

  @Ubisoft_UK so why on earth does it keep saying you had trouble with my request when I try to log in to Ubisoft connect???

• 
  A Good Shepherd (@AgentSIMMONS_AL) reported 16 minutes ago

  @Npweezy215 @oliver_drk Ubisoft Plus was on the service before they hiked the price. I think most gamers paying for GAME Pass would prefer having Call of Duty over a trial for sports.

• 
  Zachary Davidson (@Ryangofett_2490) reported 17 minutes ago

  @MR3Dev @TheRealZephryss Quebec ain't the problem. The problem is Corporate at Ubisoft. All of these studios are capable of making great Assassin's Creed games. Ubisoft holds them back

• 
  Bethel (@bethelabraham_) reported 18 minutes ago

  @IYDKMIGTHTKY86 @khadroth The game was being sold for 40$ on steam, so ubisoft was earning 28$ (after the 30% cut). Steam would've allowed for 30$ or smth but 15$ literally is not justifiable. And the game got listed on Steam for 15$ only 1 day after that too so what is your problem with this exactly..?

• 
  BoomerBuilds (@BoomerBuilding) reported 24 minutes ago

  @plainoldcj @SebAaltonen Good to know that even professionals run into this problem. It’s sad, because I got the base concept working pretty quickly with the Ubisoft LAFAN1 set, but finding a large enough animation set that is usable commercially seems almost impossible. Maybe a group of indie developers could work together on something.

• 
  Dookie1985 (@Dookie1985) reported 25 minutes ago

  @UbisoftSupport I can say 100% there was an issue at Ubisoft. Last night, we were able to join a random players game.

• 
  Phaeton (@Phaet0nn) reported 27 minutes ago

  @Pirat_Nation Ubisoft thinking the story is the problem the game is not selling, is exactly why the game failed. They are that stupid.

• 
  pedreiva ⚰️ (@pedreiva) reported 30 minutes ago

  @DineroPrimero @JamieMoranUK @MrboomstickXL Because the studios shut down by XBOX were closed after releasing successful projects. Embracer was due to a deal that broke through. Most of PlayStation's closed companies only did remasters or failed live service games. Ubisoft... I dunno.

• 
  🇨🇦NeverThe🤬51stState🇨🇦 (@Chuckforevver) reported 30 minutes ago

  Typical of Ubisoft game patches, the new MODs feature is broken in my #ACShadows game on the PRO. I can’t interact with the domain gateway and I have the required amount of tokens 😡

• 
  Frankiestein of shedtwt⚧️ 💛🤍💜🖤 (@HyunOfShedTwt) reported 31 minutes ago

  @CrustyMcTurd @RottytopsW @Ubisoft its mainly a production issue. The ps5 disc has legends retold on it but origins remastered is downable my guess is that its finished later. For switch 2 a $40 game cant really release on a full card without taking major profit hits. Either way the game will be preserved

• 
  The Rascals Lounge Podcast (@RascalsLounge) reported 35 minutes ago

  @R6esports @R6esports @Ubisoft Please fix Unranked. It's so unbalanced that it's becoming unbearable to play. Mixing Copper and Bronze players with Plats, Diamonds, and Champs doesn't make Unranked fun. No map bans either? what are you guys thinking? Just make Unranked the same as Ranked, but without the rank gains or losses. Simple.

• 
  Kai (@kai_xbt) reported 36 minutes ago

  Asmongold explains why the biggest game studios became too big to succeed "These big studios, Blizzard, Ubisoft, EA, Activision, they didn't become too big to fail. They became too big to succeed. They're so big they can't move, pivot, or be agile enough to respond to what players actually want." "Think about it, if Diablo had 600, 700 people working on it, how long does it take to get a consensus on anything? Seven layers of administration, console compatibility, red tape. They make a decision and it takes five years to ship. In five years the entire gaming landscape is completely different." "It's like turning a ship. In a small Viking longboat you could've easily turned away from the iceberg, but the Titanic can't turn that fast. That's the world we're in, and it's why you're seeing these small, sharp games like Vampire Survivors and Helldivers win while hundred million dollar live service games launch and nobody plays them."

• 
  🇹🇹 Geezaws🗽 (@Geezaws2) reported 40 minutes ago

  and what a shock, the company that didn’t over extend, didn’t push into live services, didn’t adopt a “streaming” model, and didn’t do whatever Ubisoft has been doing for over a decade, hasn’t had to deal with a single one of these issues outside of increased hardware costs.

• 
  𝐉𝐀𝐋𝐈𝟐𝟎𝟎𝟔® (@jali_06) reported 42 minutes ago

  @Maverick__CW Any Ubisoft game I find has unresolved problems, I stop playing and delete. Even their new game, The Division Resurgence, suffers from problems that haven't been fixed despite updates, and I'm starting to get fed up with it.

• 
  𝔑𝔞𝔱𝔥𝔞𝔫 (@TheNathanNS) reported 42 minutes ago

  What's actually happening with the gaming industry lately, why's there so many layoffs and studio closures happening in such a short span? We have Microsoft considering to close Ninja Theory, Compulsion, South of Midnight and Double Fine, there's huge claims of layoffs happening at Bethesda and ID Software. Ubisoft just closed many of their studios and did mass layoffs on others. Arkane also possibly being closed. Dontnod are expected to be bankrupt by November, Quantic Dream also reportedly expecting layoffs, there's probably a couple I missed Like what's happening, why is all of this coming out at the same time?? Gaming industry crash inbound or what?

• 
  Evan? (@EvanMeiste) reported 43 minutes ago

  It’s a little astonishing how nationalizing Ubisoft would fix many issue with rainbow six siege. Perhaps this is how the ndp campaigns to get the votes of young men

• 
  Jonah 🎮 (@TheACMJS) reported 45 minutes ago

  @BelizaireKenny I want to be clear it is NOT a "great" game nor is it a "good" AC game. Playing as a black protagonist wasn't ever an issue and you know it. The issue stems from a split narrative and constant back peddling from Ubisoft themselves over historical accuracy and stolen/AI art/assets

• 
  ZograTTV (@zogratwitch) reported 46 minutes ago

  That does not make Xbox disappear. And layoff ? Sony already do that with some studio closure, Ubisoft too. That is not new in the industry. "console business models" are for the cost of the next gen that can be high because of DRAM supply problems that can raise the price significantly so they need to be smarter to make the console cheaper as possible. Sony is gonna face that too but just does not communicate about that yet.

• 
  Beeerzi (@Orkanos) reported 47 minutes ago

  @r4f4sk8 @TheDivisionGame Fair. Could you please check if you both have the Ubisoft Connect in-game overlay setting enabled (and then exit and re-log into Ubi Connect). That error seems to be similar to the overlay error.

• 
  ItzNuyxz (@matthewspigner6) reported 51 minutes ago

  @Ubisoft FIX ******* SIEGE TS IS CRAZY THIS MATCHMAKING IS *** AND THE ******* **** WHERE IM FACING ******* CHAMPS AND CHEATERS AS A PEAK GOLD 1 ON PC LIKE ******* KYS IF YOU AINT GONNA DO ANYTHING

• 
  OhMrZvck (@OhMrZack) reported 51 minutes ago

  @BranielS @BlueThunderReal Literally, a better third person camera (something similar to NFS) body roll and maybe less sensitive steering could help with that issue, but man.. The whole point of Stuntman 1 was those legendary Driver physics such a shame Ubisoft got rid of that IP

• 
  Warden-Commander (@KurouPS4) reported 53 minutes ago

  @Albert_Bello1 @Pirat_Nation @Ubisoft This is the logic that got publishers to dive into the live service market in the first place. As far back as 2007.

• 
  SimoQB🇮🇹 (@SimoQB_) reported 57 minutes ago

  @Jaden_Nakahara GKC are not bad, the problem are the 3rd party devs that choose those. Like a normal switch 2 cart can go up to 64 gb, and there are games that are bigger than that (FFVII). In that case gkc are ok imo, but then there are devs like ubisoft who uses them just cuz of money.

• 
  Rawa (@rawafps) reported 57 minutes ago

  @PandaFu17 I spoke out and they got me panda literally no ubisoft service work on my pc