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Ubisoft Connect is a digital distribution, digital rights management, multiplayer and communications service developed by Ubisoft to provide an experience similar to the achievements/trophies offered by various other game companies. The service is provided across various platforms (PC, PlayStation, Xbox, Nintendo, etc).
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Ubisoft Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Ubisoft Connect users through our website.
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Sign in (58%)
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Online Play (21%)
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Game Crash (10%)
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Glitches (9%)
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Matchmaking (2%)
Live Outage Map
The most recent Ubisoft Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Rio de Janeiro |
Online Play | |
 Northampton |
Matchmaking | |
 Dreux |
Game Crash | |
| Paris |
Sign in | |
| Villefontaine |
Sign in | |
 Cesena |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Ubisoft Connect Issues Reports
Latest outage, problems and issue reports in social media:
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Jade ⚧𖤐
(@jadethedoob) reported
@lyro_daniel @Kotaku EA’s punishment was having to fix Battlefront 2, they don’t (to our knowledge), do what Activision and Ubisoft has done
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PingZ
(@ItsPingZ) reported
@notCursee They have a huge cheaters problem, Ubisoft welcome to the Wild West game mode
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ViviPlays
(@ViviPlaysYT) reported
@4Most_gg I'm not saying that's the only problem with GFN, I was saying that the only one of the 3 things mentioned that concerns me. The other 2 are obviously bugs/errors which can be fixed. It's not great, but they happen. The Ubisoft Store one is a concern if that's expected behaviour.
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Jamie
(@Jamie_Jc_) reported
@AgentPainenn @Ubisoft @TheDivisionGame Have they finally fixed this issue logged on earlier today and my character was gone?
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rob
(@rob21798431) reported
@UbisoftSupport @TheDivisionGame My character I use is gone thanks a lot Ubisoft I’m on Ps5 my username is ARTURO-GATTI I hope you can fix this reasonably quick because you are going to lose another player soon
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Probably_Psycho
(@ProbablyPsycho) reported
And i have claimed three esports drop pack from watching the streams in twitch but i didnt claimw those too!i contacted ubisoft support and twitch support but didnt get any packs when they said your problems are solved. I need help because i didnt get 4 packs which i want so bad.
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BPComps
(@borgixprxdeli) reported
@Ubisoft SCRAP THIS LIVE SERVICE MALARKEY RIGHT NOW
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RAUL
(@raulandraegan1) reported
@Ubisoft fix the match making for ranked there are too many people that suck getting put on my team and on others it’s getting really dumb
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PunkRockFiend
(@fiend_punk) reported
@Ubisoft I completed the challenge to get a free showdown pack and didn't receive it. The challenge says complete but no pack was ever given. This is on PS4. Anyway you guys could fix this bug?
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Bjrn04
(@bjrn04) reported
@tackleberry93 @Ubisoft same problem i can play rainbow and open the ubi connect launcher but the overlay can't connect.
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MarsMatrixShmup
(@MShmup) reported
@UbisoftSupport Hello Ubisoft and The Division 2 teams, Since yesterdays, as many of us, I'm stuck at 9% while my character is loaded. Please, if it could help, find my id: "MarsMatrixShmup" on XBOX ONE Series X. Be brave in front of this issue !
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SHAINE LEE
(@skslee1) reported
@Ubisoft Hi Devs for The Division 2, please hotfix the invisibility glitch that has taken over the Dark Zone. This glitch includes the waveform and running against objects until the game loads back in and hey presto your Harry Potter wearing the invisibility cloak. Please fix.
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midnite_Flee
(@FleeMidnite) reported
@Ubisoft what are y’all doing to fix our missing character on division 2 at this point I just want my money back the game is ******* trash y’all messed it up
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James Bryant
(@Bryant_james7) reported
@TubaGaming1 @UbisoftSupport Same here… @Ubisoft can you fix?
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Jorgen
(@Charles75494468) reported
@UbisoftSupport Having issues with Siege on pc, I can not go onto the Ubisoft services for invites and when I click my invitations from the home squad screen nothing happens. Could I please have some help with this
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Christian nelson
(@WantedGodReaper) reported
@UbisoftSupport I haven’t loaded up the game bc I have been scared all day and i heard that u guys have no idea what’s going and on top of that no eta are we going to even be able to play at all like I love what u do Ubisoft just plz fix this I really want to play this game
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Brodie Dowling
(@DowlingBrodie) reported
@UbisoftSupport Currently getting "Sorry, the Ubisoft services are not currently available. Please try again later." error, have rebooted game, have done everything I can and no news about it being down?
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bingosalamanca22
(@bussyfrog22) reported
@Max1ly To fix, do the following steps: 1. Go to ur Ubisoft connect launcher and right click where it says “Play” 2. Select “Uninstall” 3. Uninstall Tom Clancy’s Rainbow Six Siege Hope that fixes it! Have a great day! -Ubi BingoSalamanca
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Mumof2littlewhovians
(@Raw1971Rhonda) reported
@Ubisoft How about you fix the issue with Division 2, 9% loading screen and missing main character!!
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Khai Tommy Ly
(@Khai_T_Ly) reported
@R6Extraction @Ubisoft Y’all are ******* retarded. Just retarded. You guys don’t even wanna fix the issues with the current game and y’all go and make another one. Your fan base is dying cause y’all don’t listen to what the community wants fixed and your ideas get worse every season this is pitiful.
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aya
(@xionjpg) reported
i just don’t know how the higher ups at ubisoft don’t see the issues siege has particularly on pc and just continues to ignore said issues…
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manyc1
(@MarioAg88933080) reported
@UbisoftSupport I already submitted a ticket through Ubisoft but can you let us know an ETA on a fix...
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LiamISA999
(@LiamISA999) reported
@Ubisoft is it just me or is there a problem loading Characters on Division 2? I noticed with the recent update my 2 Level 40 Agents are invisible and unplayable atm and my level 16 Agent is (Xbox One btw) Anyone else having this issue?
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Insert Name
(@sackedbybmac) reported
@watchdogsgame having an issue with achievements for the Bloodline DLC. Achievements that should have popped, I’ve tried for multiple times, aren’t popping. Appears it might be linked to the Ubisoft server error I keep getting with Ubi Connect. Please help
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Zer0
(@Zer0VEVO) reported
still need help, i tried to verify my files again and im still having problems while on the other hand if i play on the uplay version ill be all fine
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Dean Gustafson
(@DeanGustafson13) reported
@UbisoftSupport I'm still waiting for a reply regarding why my trophies haven't auto popped on PS5. I've DM twice been on both consoles and Ubisoft Connect isn't tracking my stats properly. What should of taken 1 second has turned into days not good enough. Need to fix game!
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hakai🌸
(@hakaiTwo) reported
@Max1ly try closing ubisoft and then relaunching, if that doesnt fix then you may just have to wait
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Dave 🎧
(@LT_MAVER1CK) reported
@TwitchSupport I’m trying to unlink a Ubisoft account from my twitch but I keep getting a “failure to disconnect” try again later. Help!
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fantasma da opera
(@Bennycaralho) reported
@UbisoftSupport hey ubisoft , so regarding my impossible to aim when i ads problem ? yea i foun the problem , for some reason all my ads sensivity was down to 1... how that happened ? idk as well
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Timothy
(@Timothy17385249) reported
@UbisoftSupport Hey Guys, just too let you know both my 1st & 4th agent's have gone AWOL, both if I remember were in NY before the patch update. Seems that NY might have something to do with the problem. PSN is parkes1972, Ubisoft is parkes7 if that helps. Both my other characters were in DC.