Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (64%)
• Online Play (16%)
• Glitches (10%)
• Matchmaking (5%)
• Game Crash (4%)
• Hacking / Cheating (1%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Colombes	Matchmaking	2 days ago
Mantes-la-Jolie	Online Play	3 days ago
Mulhouse	Sign in	5 days ago
Brussels	Sign in	6 days ago
Amane Aït Oussa	Sign in	7 days ago
Lorient	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Drunken Quarian (@DrunkenQuarian) reported 2 minutes ago

  Good! And it should expand to publishers like Activision, Ubisoft, and Bethesda who keep releasing physical games that are broken or nothing but licenses with no actual data on the disc. This **** should have been called out nearly a decade ago, and better late than never.

• 
  𝒟𝒶𝓋𝒾𝒹 (@moe_epsilon) reported 2 minutes ago

  @ReelFacts_yt @CultureCrave Haven't bought discs in 14 years. PS4/PS5 library is 900 games. None of them are delisted. My accounts never been locked The only games that I got that don't work anymore are games like The Crew where Ubisoft shut the servers down on an online only game and effectively killed it

• 
  Klaaas (@klasdahlberg) reported 3 minutes ago

  @Willy9753 @TheBendySlow @Ubisoft Probably a Playstation problem..

• 
  BLSR (@xshblaser) reported 7 minutes ago

  @FabiannMorgan lmao people having problems on their own and blaming Ubisoft or the game

• 
  SlusheeWolf2 (jRPG Wolf) (@SlusheeWolf2_0) reported 10 minutes ago

  I wish @Ubisoft actually cared about Rayman lol I was so pissed off when they announced the new remake coming out for Legends because there are games in the Rayman franchise that are not even playable right now and they didn't even choose to fix them Like Rayman 2/3 on PC

• 
  research (@researchwi) reported 10 minutes ago

  @Ubisoft @Ubisoft How to Fix RTX 5060 Screen Flickering in Watch Dogs 2?

• 
  Eduardo Cocina (@eCocina81) reported 11 minutes ago

  @Ubisoft Fix the stutter issue in the new patch!! Is unplayable.

• 
  ⧼⊰浪⊱⧽𝙉𝙞𝙜𝙝𝙩𝙨𝙝𝙖𝙙𝙚𝙍𝙤𝙣𝙞𝙣⧼⊰浪⊱⧽ (@Shaded_Ronin) reported 11 minutes ago

  @kittischmitti Hot take, the choices in Odyssey robbed Kassandra of having her own actual character at times, and thus when Ubisoft forced a choice the player didn't make it, it only made the disconnect worse. If I wasn't suppose to be a ******* ******* around Greece why give me the option Ubi?

• 
  Omni (@Uhohhhsis) reported 12 minutes ago

  @assassinscreed @30Posted What? Your highest upvoted issue has gotten no acknowledgment. You released a patch right before the weekend making it unplayable for Ubisoft Connect PC players. Please check the forums

• 
  Damien O'Brien (@DamienMagician) reported 12 minutes ago

  Hi @UbisoftSupport every time I go to play blackflag on my PC it’s making me reset my Ubisoft password each time 😭😭😩😩 how can I fix this

• 
  Iamjkawesome (@Iamjkawesometoo) reported 14 minutes ago

  why do i have to sign in to ubisoft for a game i bought on steam 😑

• 
  Synth Potato🥔 (@SynthPotato) reported 18 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  Keaten (@Keaten88_2) reported 19 minutes ago

  @MKobokerz @cnnp16 @Black_D_Gamer1 They absolutely can afford it. The issue is usually data speeds, as an Ubisoft engineer mentioned about Star Wars Outlaws. The cartridge tech is fast enough for a lot of games to be read off of, but not all. Other situations are just publishers like NISA or Sega being cheap.

• 
  🤖 CAINKAIDER! ⚡ (@igamer12000) reported 25 minutes ago

  btw, between "hed" and "tonic trouble", one other considered title was simply "ed". the final title was decided though an online contest held by ubisoft. just some fun trivia

• 
  QuothTheRaven, Nevermore. (@MrJoel_A) reported 31 minutes ago

  @assassinscreed @stevesaylor Yall need to fix the frame drops in Havana for those playing through Ubisoft connect

• 
  CrazyG (@MobbD3296) reported 32 minutes ago

  Is there any news on a fix for the ubisoft connect version of Ac Black Flag Resynced? The parkour fps drops and freezing in cities and forts. Been like this since the first update. The bug reporter is loaded with this issue. @UbisoftSupport

• 
  Provideniya (@ProviD_) reported 32 minutes ago

  @TheTrueSealYT IF (and that's a gigantic "if") Ubisoft had anything else than money on their minds, they'd do an actual remake - just update the graphics and fix the bugs that were left behind. A faithful AC1 v2.0 OFC this isn't the case and were getting some slop upgrade with gun mechanics.

• 
  AbuGhamdi (@TurkiTalents) reported 34 minutes ago

  @Ubisoft Please fix your faulty launcher, Ubisoft Connect.

• 
  Omni (@Uhohhhsis) reported 35 minutes ago

  @assassinscreed PSA DO NOT PLAY THROUGH UBISOFT CONNECT LAUNCHER ON PC. Unplayable since last Thursday. Only posting here because it appears they don’t check the support page. Highest upvoted issue and we have had no response or apology. Looking to refund if not fixed soon.

• 
  Luxfero__ (@LuxWombat) reported 39 minutes ago

  @ketchupvmustard I'm sorry to hear that! I don't know much about the mobile games, tbh! I know that there were some interior changes in Ubisoft and maybe that affected some publishing, hope they will fix this asap!

• 
  rensela (@rensela) reported 40 minutes ago

  @teuxaa @Cloud9 @Ubisoft buddy, stats dont mean ****, hes using AI aimbot and wall banging me. we also have a random on are team and we dont ddos sooooo add it up

• 
  Mason (@masenr6) reported 41 minutes ago

  @Ubisoft fix ur **** *** ranked 3.0 I play 3 games today… 1st and 3rd games are cheater stacks… 2nd game,is the only legit one my game crashes in map pick phase (cause ur games **** and can’t handle me tabbing out) and cancel…

• 
  ‎ Ytfh (@YtfhR6) reported 42 minutes ago

  @Nindsza @Ubisoft New glitch on console atleast when u que with players out of your region, even if not host the lobby will be bugged.

• 
  Virtual Residence (@VRResidence) reported 46 minutes ago

  @rustytatra Bro I don’t think you get it, ea, Ubisoft, ect having dedicated servers that they can shut down is part of the issue but that’s not the topic. We are talking about physical vs digital. Ownership vs revocable license. My physical copy of BF3 on ps3 can still play single player.

• 
  Yorkshireneer (@awalmsley11) reported 48 minutes ago

  Ubisoft connect is honestly the shittest platform in gaming. Tried every fix including reinstall to get Assassins Creed Black Flag working but no, it just crashes before loading. Refund time I think.

• 
  Synth Potato🥔 (@SynthPotato) reported 48 minutes ago

  Three things Assassin's Creed needs to fix as a franchise, in order to be truly back to form: 1 - Procedurally Generated cutscenes: Ubisoft has relied on cutscenes that have no emotion, no proper motion capture for far too long. This style of cutscene has been a stain on every single Assassin's Creed since Odyssey, utterly ruining the presentation of any quest they are used in. Black Flag Resynced is getting across the board praise for how amazing the cutscenes from the original look in the remake, and is getting across the board criticism for how much of a step down these procedurally generated cutscenes are in the new content, it is actual whiplash when old cutscenes sometimes transition into these. Going forward, this system needs to go entirely. It is okay to use this system in side quests in a huge RPG but it is absolutely NOT okay for the bulk of the main quest to have these, let alone in a non-RPG game like Black Flag. Especially when developers like CD Projekt Red and Warhorse Studios are making incredible cutscenes for both their main and side quests in arguably much bigger RPGs than Ubisoft's. Ubisoft needs to start delivering AAA level cutscenes again, this is a corner cut that simply cannot go on anymore if they ever want to make games that are above a 7/10 on aggregate scores. 2 - Writing: Assassin's Creed used to be a leader in storytelling in the gaming industry, now it's hard to even take their stories seriously. A company as big as Ubisoft NEEDS to start putting more experienced, truly great writers on their projects. It's pretty much a consensus now that Black Flag Resynced's new content is clearly written differently, and worse than the original game's content. There should not be this level of quality difference between old and new Ubisoft. Ubisoft currently has Darby McDevitt as their only truly recognizable writer that we all know continues to deliver great material, but it is simply not enough for a company as big as Ubisoft to only have 1 truly notable writer and the rest of the writing to be so mediocre. This is a major aspect that will continue to hold back their games from being considered truly great if it is continued. Hire better writers, make storytelling a central piece of these games again. 3 - Non-linear storytelling and the Target Board: Recent Assassin's Creed games has adopted a non-linear style of storytelling where main quests suddenly gives you the freedom to go after any target out of a list of targets in any order. This is a huge issue because it means there can be no character development for the entire middle portion of the game, these stories are being forced into entirely eliminating character development, recurring side casts and any sense of progression in order to accommodate for the fact that the player can go through the main quest in any order. Naoe could not experience a life-changing event in one quest because the story HAS to accommodate for the fact that you can do these quests in any order, therefore every character in Shadows is static throughout the entire game. Non-linear storytelling has to be entirely stripped out of this franchise going forward. Black Flag Resynced is all the proof you need that writing stories in a linear order makes a huge difference in how you write these games, it used to allow Ubisoft to have these games take place over the course of years, slowly developing and aging their protagonists and side cast through the story. Making them truly satisfying tales. Now, they are just boring target cleanups with small stories that don't connect to each other until the final act, where the story can finally move forward for like an hour before it wraps up. Overall, Ubisoft's issues have stopped being gameplay. I think everyone who's played Shadows and Black Flag Resynced agrees that the gameplay of this franchise is in a good state, especially Black Flag in terms of non-RPG gameplay. The main issue remains storytelling and presentation, once that is fixed, I truly believe that Assassin's Creed and Ubisoft as a whole will been seen in a positive light again by everyone. The ball right now is in the hands of Ubisoft Montreal with Assassin's Creed Hexe, if that game doesn't work out, I really think interest in new games from AC will simply end. And all that will be left is remakes. So I truly hope Hexe nails it.

• 
  TheGreenHoodLegend (@CannaMuffinMan) reported 49 minutes ago

  @mrscary36 @ExplodinBeef @rodimus_j I see you are a lazy piece of **** that doesn't do his own research and needs someone to hold your hand so here you go: Here are well-documented cases (mostly console physical releases): The Crew (Ubisoft, 2014 – PS4, Xbox One, PC)Always-online open-world racing game. Servers shut down in March/April 2024. Even physical discs became completely unplayable—no single-player, no offline mode left. Ubisoft delisted it earlier and revoked access. This is one of the most-cited modern examples and a major catalyst for preservation advocacy. Physical copies turned into expensive coasters overnight. (Note: The Crew 2 later received a hybrid/offline mode update in response to backlash.) Babylon’s Fall (Square Enix/PlatinumGames, 2022 – PS4/PS5, PC)Always-online action RPG. Servers shut down in February 2023 (less than a year after release). Physical discs (which existed and were sold at retail) became 100% unplayable. No offline mode. GameStop and others were left with unsellable stock that was given away or destroyed. Overwatch 1 (Blizzard, physical editions on PS4/Xbox One)When Overwatch 2 launched as a free-to-play live service, Overwatch 1 servers shut down. Physical discs no longer function as the original game. (You get access to OW2 instead via the disc in some cases, but the original experience is gone.) MAG (Zipper Interactive/Sony, PS3)Massive multiplayer-only shooter. Official servers shut down years ago. The disc boots to a menu but is unplayable without servers (some fan private servers exist for dedicated users, but official play is dead). Warhawk / Starhawk (PS3)Online multiplayer-focused. Official servers long gone (fan efforts keep some playable). Pure physical ownership doesn’t restore the full experience.

• 
  TurnedAgainst aka “TA” (@turnedagainst) reported 52 minutes ago

  @Ubisoft You got a rare W with Assassin's Creed Black Flag Resynced. And idk how you did it but frame gen has barely any noticeable latency issues! You could double down on the dubs by adding a mp ship combat n bring back the AC mp modes!! Or a watchdogs invasion style mode!

• 
  Rose • 🏴‍☠️ Black Flag Resynched (@ellaplush) reported 53 minutes ago

  ''Your devoted Husband, Edward James Kenway.'' **** you Ubisoft I WASN'T READY FOR THIS ****. MY HEART IS BROKEN, AND IT'S YOUR FAULT.

• 
  MickeyThibbs|EN Vtuber| (@MickeyThibbs) reported 60 minutes ago

  Also the Ubisoft Connect app isn't working either. I put in the code and gives an error message too.