Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (15%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Les Mureaux	Online Play	6 hours ago
Meyenheim	Glitches	1 day ago
New York City	Sign in	5 days ago
Guénange	Online Play	7 days ago
Chennai	Sign in	9 days ago
Craponne	Matchmaking	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🪬Voided_Reality🪬 (@Voided__Reality) reported 1 minute ago

  @QNDZYcom Cutscenes at 30fps are inexcusable when the last 6+ games all had 60fps cutscenes in performance mode. @Ubisoft better fix that **** on console fast. Totally ruins immersion. I couldn't care less about the dozen trash skins they are charging for as dlc.

• 
  Skineater2009 (@skineater2009) reported 5 minutes ago

  @TheIshikawaRin my biggest issue with it and the rayman legends remake is that ubisoft is playing the safest game they could by remaking the most popular games in that franchise and getting easy money

• 
  Aeterponis (@aeterponis) reported 5 minutes ago

  Hope this post dies now. Let's clear this up quickly: Steam refunds are essential. I never said a single word against the system. I don't even like this paddle game. I'm not here to defend the dev. Ubisoft was strictly an example to show the severity of the issue and you can see in the comments or other posts that some devs trying to padding their games just because of this refund thingy. I never said all games need to be 100+ hours long. The ONLY point of this post: Refunding a game you actually enjoyed just because you can is a ****** thing to do. It hurts the game more than piracy or negative reviews, and it could stop that developer from ever making games again :D Which is, again, an example. So don't reply saying 'but this game made $300k!' THESE ARE EXAMPLES, for ****'s sake.

• 
  TWP | CanadianBrawler (@TTV_CB) reported 5 minutes ago

  Who else is having problems trying to link their Ubisoft account on #Brawlhalla mobile rn? This hasn't been fixed in 2-3 patches... I'd need some help here @Brawlhalla @UbisoftSupport @DiffensiveGames

• 
  Jan Drelewski (@JDrelewski13996) reported 9 minutes ago

  @Ryze_Jones @digitalfoundry @Ubisoft Fun duct their games are usually decent, problem is they are boring af if you play 3 of them you can skip next 15.

• 
  عمر ~ 🇱🇧 (@Ramotovv) reported 14 minutes ago

  Siege isn’t even fun anymore Cheater/ddos Sometimes both cheaters and ddos if they lose they hit the server if it’s legit I have teammates with 1 digit IQ that can’t use the mouse Good job Ubisoft Keeping me entertained every season

• 
  Robert (he/him) (@robertjosephval) reported 19 minutes ago

  I really like the stealth gameplay in AC Black Flag. Feels really sleek and natural, just like Shadows, minus the prone. I only run into one issue @Ubisoft, which is the double assassinations. Sometimes "double assassination" doesn't trigger and it's just one assassination. 1/2

• 
  LeiaSolo (@RaabeElizabeth) reported 23 minutes ago

  @Ubisoft Hello: I have been waiting a week for a response on my account issue. Can someone please look at ticket 26288184 and get it escalated to get it fixed? Thanks.

• 
  M (@mo9d0) reported 27 minutes ago

  @NikTek Ubisoft games never stopped looking amazing. It’s playing them that’s been the problem.

• 
  HidesCriesDies (@HidesCriesDies) reported 27 minutes ago

  @UbisoftSupport I’m trying to log into my account from my mobile device but it gave the “too many tries” error from the first attempt. Can’t sign in with Facebook either, it just stays on the Ubisoft logo after I go through all the steps.

• 
  The Raven (@RavenMentore) reported 29 minutes ago

  @k_k1711 There it is, the problem I came to cull. Yes, you do hate intelligence and you are proving it, by claiming and falsely using the "lack of emotional control" comment you disregard intellect just like the others, every person has a right to criticise, if it's a problem for you - simply leave social media as "it's not that deep" according to you, who uses you're emotions to justify telling people to stop having opinions and criticisms. - there's no vendetta here, you are using misinformation to discredit, therefore, if it's not that deep and it's just a video game, then it's not that deep for you to be on my profile commenting. Logic seems to escape you. "Overwhelming negativity" yet your favourite Ubisoft partners would get blacklisted for criticism, all because they lick the boots of companies, much like yourself.

• 
  Ivan Avenido (@Dark_Olivion) reported 33 minutes ago

  @UbisoftSupport Can someone help me? I just logged in on Ubisoft connect and activate my 2-step verification security then it logged me out then I can't login anymore the error says "You're blocked from logging in due to repeated failed attempts. Please come back later."

• 
  Josiah Sybau 🗡️ 😈 (@JosiahSybau) reported 35 minutes ago

  I went into today, half expecting Ubisoft to ruin one of my favorite games. Because Ubisoft keeps letting us down (looking at you Shadows). The game opened to mixed reviews. My worry grew. But I cast it all aside, and gave it a chance anyway. And I had fun. Like, a lot of fun. I touched on it briefly during stream but the last 5 AC’s just haven’t been AC. Valhalla was fun, but who really played like an assassin? It was a Viking game cosplaying as an Assassins Creed. The others never hit the mark. And going back to Black Flag was the right move. Day 1, it broke AC’s highest concurrent player count and then dwarfed it. People WANTED this return to form. And Ubisoft for once delivered. Now the devs they laid off? That’s the Ubisoft I know. And I think it’s ******. Those devs deserve their flowers for what they pulled off. Black Flag is such a beloved game, that if they didn’t do it justice, they’d definitely hear about it. But they did it justice and then some. I hope a studio picks them up soon, and they create a masterpiece. Now. The review bombers. I was made to believe that this game shoves DLC down my throat. Now you can wanna guess how many times I saw the DLC store? If you said more than once, you’d be wrong. And I only saw it that one time because I intentionally hit the button to look. I hate micro transactions as much as the next guy, but you can just, not buy them. It’s not gonna stop you from playing the game. Next I was made to believe cutscenes were capped at 30fps. Turns out that’s just a bug that will be patched (it’s day 1 ofc there will be bugs) but you can also just tweak settings to not have that happen. Literally a 5 second fix if that. I think people were just looking for something to cry about just because it’s Ubisoft. And I get it, I’m by no means an Ubisoft fan and I’ll never defend their bs. But this time they gave us something good, and you focus on these minor issues to make the game seem bad when it’s actually pretty damn good. Anyways, it’s 2am and I have to work in the morning. But I’ll be dreaming of the seas. TLDR; Stop treating reviews as gospel, and just try it if you want to. (Sat with chat and made this at the end, I have gripes but overall? In my book a 70 is pretty damn high all things considered)

• 
  ♡Jack Hearts♡ MHVtuber (@MentalHealthVT) reported 36 minutes ago

  @JettZetta @_Deez_Games 1. Actually, yeah. Ubisoft has had some financial issues not to long ago and they haven’t fully recovered. 2. What does that second question even matter? Why do I have to justify ownership to anyone?

• 
  the ISU Assassin (@theisuassassin) reported 37 minutes ago

  @No_One414 @ac_daily_news I agree with you, but the problem is that even when we criticize Ubisoft, they don't listen. MTX shouldn't be added to a single-player game.

• 
  Robert (he/him) (@robertjosephval) reported 37 minutes ago

  You can see an example of this glitch at 3:46 time stamp. A double assassination happens, but he only assassinates one guy. The other one just keels over by himself. @Ubisoft @UbisoftSupport @assassinscreed

• 
  Hades (not real) (@HadesHotheaded) reported 38 minutes ago

  @RappyGrinder @Pirat_Nation Just remember that the CEO of Ubisoft died to a plane crash.

• 
  p̴̛̛̱̳͉͈̼̌͑̓͐͒̏͗̐̐͋̚̕͝u̶͍̎re̸͊̽͒́͊̎͘͝͝͠ (@pure_Tx) reported 38 minutes ago

  @UbisoftSupport Fix the client please get the engineers onto it and show them the issue, Now like a game of chess I have made my move and I place you in Check, your move Ubisoft.

• 
  Fleshly Delight (@Fleshly_Delight) reported 39 minutes ago

  @FckingSaltY @ShitpostRock The problem with Wilds is that so much of that could have been special quest rewards, you know, like we got in the past. But Capcom gonna Capcom just like Ubisoft gonna Ubisoft.

• 
  LGGY BIGGY (@NECRONOMIK0N) reported 43 minutes ago

  @TheHiddenOneAC I can’t even login into Ubisoft connect to play the ******* game man

• 
  ural (@uralm) reported 46 minutes ago

  @RembotGames @Zoroarts No one is expecting anything from Steam. They're already delivering the best service. It's you expecting Steam to protect publishers over customers. So why don't you go publish in other platforms like Ubisoft, Microsoft, PS...?

• 
  Wojciech (@WojciechBrejnia) reported 48 minutes ago

  @Stevy_Kai @Pirat_Nation Wrong. It's not a monopoly — it's just that good. Every major competitor (Epic, GOG, Ubisoft, etc.) has tried and failed because Steam actually delivers a superior platform, better sales, and unmatched features. Calling users a 'braindead cult' because they prefer the best service is peak cope and salty nonsense lol.

• 
  SpawnYaard 🎮 (@SpawnYaardReply) reported 48 minutes ago

  Assassin's Creed Black Flag is getting lots of Negative reviews on Steam - fighting between mostly negative and mix. Ubisoft has recognized the issue and here is the temporary fix: From AC account: To our PC players: We are aware of an issue where cutscenes are locked to 30FPS on PC when using Raytracing, BVH or Terrain Quality at Ultra High setting. We have a fix coming very soon, but in the meantime you can use the following workaround: Reset graphics Overall Preset to any pre-configured setting and avoid manually setting the 3 options mentioned above to Ultra High.

• 
  Ricky | Save Physical Games! (@RickyWinsKO) reported 50 minutes ago

  @MAGamer36759325 It wasn't like P.T. Existing owners kept access. The issue is that it completely disappeared from sale for over 6 years because of licensing. If Ubisoft hadn't brought it back, new players would've had no legal way to buy it. That's the risk people are talking about. Imagine hearing about a great game from your friends but when you went to buy it, it was gone?

• 
  Onur ✨ noch im WM Fieber 🇨🇭 (@Sapphire1893) reported 51 minutes ago

  @UbisoftSupport Nvidia DLSS Frame Generation isn't working in AC Black Flag Resynced. Checked the files once in the Ubisoft Launcher. No problems found.

• 
  Reiner Heise (@Heisrein199) reported 52 minutes ago

  @NikTek The problem with the game is that the new quests show that Ubisoft is infested with untalented idiots.

• 
  Mitchell Preston (@MPreston_13) reported 53 minutes ago

  BEGGING @Ubisoft @assassinscreed to fix the subtitles in Assassins Creed Black Flag. Why are soooo many words just randomly capitalized in every sentence. It’s so weird and distracting.

• 
  turki (@Turk1sh1) reported 56 minutes ago

  @UbisoftSupport I subscribed to Ubisoft Plus via STC. I received a message from STC confirming the payment on my bill, but my subscription is still showing as suspended and marked as cancelled. Ticket number: 26313755. Please assist in resolving this issue and reactivating my sub

• 
  Cowboy À L’Ouest (@RichtoEdward) reported 58 minutes ago

  @Ubicypher @xj0nathan The problem isnt the criticism. It’s a good thing actually. But this guy ? I don’t remember any tweet of his own which does’nt try to create ragebait about Assassin’s Creed or Ubisoft tho.

• 
  p̴̛̛̱̳͉͈̼̌͑̓͐͒̏͗̐̐͋̚̕͝u̶͍̎re̸͊̽͒́͊̎͘͝͝͠ (@pure_Tx) reported 58 minutes ago

  Uhhh Hi Ubisoft, Please fix your broken ubisoft connect client app thats denying thousands of people from logging into there accounts with the same message "An error occured when trying to send your request, please try again later" @UbisoftSupport