Ubisoft Connect down? Current status, problems and outages

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (63%)
• Online Play (19%)
• Glitches (8%)
• Game Crash (8%)
• Matchmaking (2%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
New Delhi	Sign in	22 hours ago
Berlin	Sign in	1 day ago
Montbéliard	Online Play	2 days ago
New Delhi	Sign in	2 days ago
Clarkston	Online Play	2 days ago
Marseille	Glitches	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aiden (@Aiden0109) reported 7 minutes ago

  @Ubisoft fix your ****** pc client, why am I pressing remember me every time? You got Alzheimer's?

• 
  We Are NIM - Highly Problematic Data Witch 🧙‍♀️ (@WeAreNIM) reported 8 minutes ago

  The cycle is bad. It's broken. It breaks studios and neglects their strengths. There are serial offenders in this field (namely Activision, EA, Ubisoft, and yes, Sony and Microsoft) that have destroyed legendary studios because of trend-chasing. As a creator I have to bend to it.

• 
  dark-wingduck- (@DarkRobin12) reported 9 minutes ago

  @JohnR6Johnson @DivineSledgetv @Rainbow6Game I think what Ubisoft should do is keep monitoring PS4 and PS5 gameplay. And on top of that I can’t hear my teammates giving out call outs or maybe Ubisoft disabled it because of slur words. Or maybe because it a glitch most players say. Overall the game needs a ton of fixes.

• 
  Martin Tun (@Mat90760383) reported 15 minutes ago

  @Soumyad246 @Ubisoft @primegaming you won't get a serial code, it is only activiable in your connected Ubi-Account. To get it from someone, he needs your Ubi-Login to link your Ubisoft connect with Prime.

• 
  Voynich.EvHo (@HUNGERnSLAKE) reported 16 minutes ago

  @dadfp1 @stuNzeeDrettiwT @UbisoftSupport sadly it had all the potential in the world but likely due to the issues at ubisoft fell apart and didn't get any of it done. could have been great to have added new stuff such as defending control points from raids, adding in new factions of even expanding upon existing ones

• 
  NΞZΔЯ (@Nezarec3D) reported 17 minutes ago

  @UbisoftSupport Hi. The issue was actually in GeForce Now on Nvidia shield. All I had to do to fix it was to disable the automatic login for ubisoft connect, but then I had to login everytime I opened the game, which was a bit annoying. Thanks for the reply anyways! ♡

• 
  Greg (@gehenna27) reported 19 minutes ago

  @CPAlphaYT @assassinscreed That's the only communication I've seen on the issue. Noticed that the Ubisoft Connect tweet announcing the challenge was deleted and the news article has vanished as well.

• 
  Raul (@RaulVargs) reported 25 minutes ago

  @GameDesignDan For all the heat Ubisoft receives they manage to consistently and competently put out huge open world games full of content and coherent gameplay (i.e. FarCry, AC, Watchdogs, Immortals). Meanwhile, Rockstar and Bethesda move at a snail’s pace and CDProjekt releases a broken game.

• 
  𝚅𝚒𝚌𝚎𝚗𝚊𝚛𝚒𝚊𝚗 𝚒𝚗 𝙰𝚎𝚜𝚝𝚒𝚟𝚊𝚝𝚒𝚘𝚗 (@con_bru) reported 25 minutes ago

  @UbisoftSupport @assassinscreed The Oikos of the Olympians store isn't processing one of the items. Error messages about being unable to reach Ubisoft Server pops up

• 
  Dame (@Daymeeein) reported 26 minutes ago

  ubisoft fix your servers challenge: failed

• 
  RIP Kybalion (@RIP_Kybalion) reported 28 minutes ago

  @RollerChampions This game is an absolute disaster. The matchmaking is still complete trash and doesn't work. Same 5 minute queues into all bots. Same Sponsors that don't work. Same rank point losses on wins. Do not bother, Ubisoft is all talk, no fix, unless it's the cash shop of course.

• 
  Unclemessyjesse (@Unclemessyjess1) reported 29 minutes ago

  @MunkiePlays @SanaKira7889 @Ubisoft Ubisoft classics are literally the classics of Ubisoft if you haven't seen the list... There's also no mention of adding it to the pa plus service just simply adding the Ubisoft service to the PlayStation patented ecosystem where it hasn't been before. Unlike Xbox who's had it

• 
  blood bank (@hemishrp) reported 34 minutes ago

  @LynnSerani @growtopiagame Real person here, you should also try to contact support in the Growtopia section of Ubisoft's website. There should be a little 'chat' icon at the bottom right corner of your screen. Press that and type in 'account issues', then you're good to go. My friend gets the same error.

• 
  Jonathan Cel (@jonathandotcel) reported 35 minutes ago

  @UbisoftSupport Right, yeah, but this is an issue with the overlay rather than TM. Update though - sometimes when I launch the game now, "Enter" works in the uplay overlay, and sometimes it doesn't. Not sure what's going on there!

• 
  Oden ze Boss (@ze_oden) reported 36 minutes ago

  @RollerChampions can you PLEASE fix matchmaking ive been waiting for atleast 20 minutes with my team and still havent loaded in to a game PLEASE UBISOFT PLEASE!!!!!!

• 
  ®©Lord_Flaya™ 🇸🇪 (@Lord_Flaya) reported 37 minutes ago

  @AmazonHelp Yes I did. And it seems, when looking at Ubisoft forums, that several people have this issue. Also that the item now isn't available when following the link.

• 
  Jonathan Cel (@jonathandotcel) reported 38 minutes ago

  @UbisoftSupport "Please sign in to your Ubisoft account to contact support or open a support case." I'm definitely signed in.

• 
  Lee Hayward (@LeeHaywardGG) reported 42 minutes ago

  @TheDivisionGame The game still crashes to desktop for me. Glad to see you're taking this particular issue seriously. Obviously not nearly as seriously, as you know, cosmetics .. MONEY MONEY MONEY! Pump and dump! Come Ubisoft, you're beyond incompetent now. I was fanboy once, but recently, nah!

• 
  ebbis (@ebbis12) reported 42 minutes ago

  @UbisoftSupport And now i get signed out of ubisoft connect 3-4 times a week. Look into that aswell since i dont want to sign in every time i wanna play your games.

• 
  サンティアゴ / Santiago (@SantiagoPerezJP) reported 43 minutes ago

  @UbisoftSupport Ubisoft's service is the most horrible, I have not been able to change my email because I have no way to access it, and it is impossible to receive messages with an email that is disabled.

• 
  阿噜一古 (@CXV3zTudvEeETVe) reported 44 minutes ago

  @Ubisoft Hello, can't the game developer unlock my trophy directly. You sent me that the customer service staff could not fulfill my requirements. They said they had no right to unlock me. They had to find the game developer. I have tried all the solutions they said. I saw on a forum that

• 
  dark-wingduck- (@DarkRobin12) reported 44 minutes ago

  @JohnR6Johnson @DivineSledgetv @Rainbow6Game I was going to mention when are Ubisoft going to fix the problem of players leaving because of their team doing bad? And not returning back?Causing the team to lose Elo, I am experiencing this type of bad behavior in platinum lobby’s and it’s bad sportsmanship and bad team player

• 
  BrenThePanda (@BrenThepanda) reported 48 minutes ago

  @RollerChampions Is there a fix for ubisoft connect asking for a game key yet? Or can I just get a free key?

• 
  Jack's PlayGround (@playground_jack) reported 49 minutes ago

  @Ubisoft 60fps on Origins is good but fix the sound crash and stuttering on Gold Edit At one point the music interlacing with game sounds and the character Bayek is moving slowly than normal F F S ! and fix Odyssey the CPU and RAM eating thing. It killed the game for me

• 
  Unclemessyjesse (@Unclemessyjess1) reported 50 minutes ago

  @MunkiePlays @SanaKira7889 @Ubisoft It literally says Ubisoft classics coming to ps plus. Ubisoft classics is also coming to gamepass confirmed. This is not Ubisoft's full subscription service... Please read. Lol there are 2 levels and we both get the basic classics service included. Not the full paid service

• 
  . (@xSAxShadows) reported 53 minutes ago

  @realUNOgame We all already have and they still havent fixed it. At the end of the day UNO is the face of that game and shouldn't have allowed it to be broken for literally years. @Ubisoft @UbisoftSupport Get your **** together and stop scamming people.

• 
  The Stadia Life (@TheStadiaLife) reported 57 minutes ago

  Or piss and moan about a known, ongoing, issue that is specifically on Ubisoft's side, and could happen on any platform and threaten to leave Stadia because of it. That works too.

• 
  Lee Hayward (@LeeHaywardGG) reported 59 minutes ago

  I can no longer in good faith recommend Division2 to people. When someone asks on my Stream if I'd recommend buying it, I tell them no. Not even on sale. The game is buggy as hell and customer support don't give a toss about fixing the crash to desktop issue. @Ubisoft @UbiMassive

• 
  RockyDaNerd (@RockyDaNerd) reported 59 minutes ago

  @Lilpwnd I would love to be a Ubisoft star player! I would stream myself playing just dance daily but I have this weird problem with twitch. It says “dropped frames” and I could never figure out the solution lol.

• 
  CEO Of Sex 😼 (@Ceocat_) reported 1 hour ago

  @Ubisoft Fix your trash launcher