Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (3%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
New York City	Sign in	2 days ago
Guénange	Online Play	4 days ago
Chennai	Sign in	6 days ago
Craponne	Matchmaking	6 days ago
Berlin	Sign in	11 days ago
Brussels	Glitches	17 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tiger Is Cool (@TigerIsCoo1) reported 8 minutes ago

  @Pirat_Nation The issue is I don’t even use half of what Game Pass offers. Fortnite is a waste. I already own every single Ubisoft game they offer of Ubisoft+. I keep Game Pass Ultimate cause I play PC games as well and I use cloud gaming a lot

• 
  A Real Villain Story 🖤🗡️👹 (@DDMommu) reported 8 minutes ago

  @Ubisoft fix yall for honor servers WTH y’all try to update the game that’s been out for years, but ain’t fix the servers seriously ?

• 
  Scorn (@Scornlock) reported 8 minutes ago

  @Qingjinnn @thicc_stick_boi Uh. Ubisoft? What on earth is Ubisoft doing to fix their absolutely abysmal company.

• 
  AMIR FAIQ AMIN (@RunninFatboy) reported 11 minutes ago

  we so tired of @Ubisoft bullshits years after years same retarded problems

• 
  WizardRheon🧙‍♂️ (@WizardRheon) reported 17 minutes ago

  @SenSanders The gaming industry needs jobs eliminated. In fact, the entire gaming industry needs a crash that makes 1983 look like a small vacation. EA and Ubisoft execs jumping out of windows level of crash.

• 
  LCK (@LCKGG) reported 20 minutes ago

  @Rainbow6Game Fix your anti-cheat, people are being kicked out from matches. "Irregular Version" or "Access Denied" kick (Error 2-0x00019008) Downgrading to a mid-2024 ASUS BIOS version is currently the only working fix until Ubisoft updates ShieldGuard to recognize the new UEFI certificates.

• 
  JJ (@xKanteNx) reported 23 minutes ago

  @Twinwar @GameSpot Game Pass wanted to be the Netflix of video games and ran into the exact same problem Netflix did. A good value service got progressively warped with inflating "perceived value" to hike prices with crap like Ubisoft and Call of Duty that many customers did not want anyway.

• 
  Fruityland (@FruitylandTV) reported 23 minutes ago

  @tygryske I think you don't understand the problem from this: It's not like majority of people buy physical versions of the games, most, something like 90% if I'm not wrong, buy digital, but the issue here is ownership. Companies are now basically either telling or preparing us to accept the fact that any game we "purchase" is actually a timed rent which will basically end in how many years they decide is sufficient. Look at what Ubisoft did with The Crew - they just shut down the game and basically you can't play it anymore. Now, some genius will probably say that Crew is 10+ years old and nobody was playing it except for maybe a few dozen or hundred people so why should Ubisoft continue supporting that game?! Sure, but why is something that I own is not available for me? Or, if you don't want to support it with your own servers, rent them out to those who want to play this game. Problem is that moves and decisions like this from companies ensures that in the future we will never own our own games, but it will be something like a lease, or a subscription. Imagine a future where instead of buying games, you have to pay monthly, for each of them, in order to play and that's where the industry is heading with moves like this. You only have to look and movies and music - they are going through the same thing. Gaming is the next industry that investors want to syphon as much cash as possible because it is a very saturated and cash-heavy industry. An example I can give regarding ownership versus subscription is cars or homes. Imagine you buy a car and a home for a combined sum of $400,000 but in 5 years the companies that sold you them come and take both away because you don't fully own them according to their "rules". I know this is a stupid comparison, but this is to just let you understand how this looks like for gamers - we basically don't get a choice here.

• 
  Thiago Mathias (@Mathias_Oliveir) reported 24 minutes ago

  @linkenlace @assassinscreed @Ubisoft You just get free spoilers here. If you haven't figured that out by now, the problem isn't with me. This is exactly why Rockstar is a respected company and why their games get all this hype.

• 
  BrittanyK🌸 (@BrutalXBrittany) reported 29 minutes ago

  @UbisoftSupport @Ubisoft please tell me how to fix "bad service reason" I cant play ranked and have a outrageous ban because of it. It constantly kicks me

• 
  R!v3rah_ (@LXeR21) reported 30 minutes ago

  @BackersGamesF Same company that’s killing physical media, glazing digital, promoting gta vi more than their first party games, overpricing their hardware, and glazes live service. They are the Ubisoft of the USA.

• 
  Bob Widlar's Middle Finger (@CountTwoOne) reported 31 minutes ago

  @PlumbNick This is happening at the same time as Sony is turning to penny-pinching tactics; I think we’re seeing a gaming crash in all but the periphery—where creativity has found refuge: “Vietnam War” succeeds while Ubisoft & acquisition-fueled ecosystems in general take it in the pants.

• 
  Gasser Habib (@Gasser_Habib) reported 33 minutes ago

  @Ubisoft why we should do that if a simple glitch on your AI ubi connect is suspending most of us for no reasons and your support team can not do anything about it!

• 
  Something 🇳🇿 NZ6204 (@something98twt) reported 34 minutes ago

  @SoloEnSteam From my experience Ubisoft Connect isn't too annoying. Like you sign in and if you use steam it'll only have a small pop up saying "syncing your game with the cloud" before and after launch, no annoying *** menu

• 
  Midnight Kei 🖤⛈️ (@ItsMidnightKei) reported 35 minutes ago

  Saying I “can’t respond without AI” is funny because those were my words. Also, your long reply looked polished too compared to the original post. Maybe you used AI, maybe you didn’t. I am not pretending I can prove that from a screenshot. But long posts get cleaned up, edited, proofread, or polished all the time. Throwing in buzzwords does not magically make something more “human,” and cleaning up grammar does not magically make my words fake. Using a tool to make a messy thought readable is not the same as having no thought at all. You use tools. I use tools. VTubers use tools. PNGs, Live2D, tracking, overlays, TTS, filters, templates, commissions, and AI are all tools. Your tools do not become pure just because you personally approve of them. AI/ML is already in the creator space anyway. VTube Studio uses OpenSeeFace for webcam tracking, Twitch uses machine learning/NLP for AutoMod, YouTube uses automated detection for policy enforcement, and X says public data and Grok interactions can be used to train/fine-tune generative AI models. So if your stance is “AI bad in any form,” practice what you preach. Get off X. Stop streaming on platforms using ML moderation. Stop using data-center-backed services while acting like small creators personally destroyed the environment. And the water stat keeps getting used like a buzzword. That paper is talking about global AI water projections, not proof that one small creator will drain the planet. Environmental impact is real. Using scary numbers to dunk on small creators is lazy. Data centers are not new, and they are not only an AI thing. Streaming, social media, gaming, cloud services, and basically everything online uses infrastructure too. AI is already in entertainment and games. Neuro-sama exists, but you’ll conveniently leave her out because somehow she does not count. But AI is AI. VTubers use TTS. Ubisoft made Ghostwriter for NPC barks. Unity advertises AI tools for game-dev workflows and assets. So no, using AI does not magically make someone fake. VTubing is not one private club with one approved entry fee. Some people stream. Some make music. Some make videos. Some make bots. Some build across multiple platforms. Numbers are not everything, but clearly someone wants what I make, since I seem to have more on a single platform than you do across the four linked ones you put out. You do not have to like AI. You do not have to support me. But stop pretending your tools are pure while mine make me fake. That is not activism. That is selective gatekeeping with buzzwords. And I’ll thank you again for posting on X and feeding Grok your posts while acting morally above people who use AI. Go ahead and block me. I have been around long enough to remember when every new issue was framed like the end of the world with no possible improvement. Plastic pollution is still a real problem, but people pushed for change, better practices, alternatives, and regulation. Data centers have the same chance to improve their environmental footprint, and many already are working on that. So while you are here on an AI-integrated platform, using data-center-backed services, and benefiting from creator tools, maybe stop acting like small creators using AI are the final boss of environmental destruction. Practice what you preach, or admit this was never about morals but to jump on a trend for views.

• 
  K (@USPatriotNavy) reported 39 minutes ago

  @Ubisoft @UbisoftSupport Don’t buy any Ubisoft! They are still experiencing hacking issues and responding by making access to software you have already purchased almost impossible to access.

• 
  JustaKazual (@ImJustaKazual) reported 40 minutes ago

  @_Aaronify Every time I try installing Ubisoft connect, it’ll let me log in but then it’s just a blank page. Is there any fix for this?

• 
  FlamingApes (@FlamingApes) reported 41 minutes ago

  @divisiongameHQ Trash, this game is a failure and so is ubisoft. move on or fix these games before they end up like delta force, sold out and dogshit

• 
  _GAi (@_GAi92) reported 44 minutes ago

  @BardokOdama @ChristinaTasty Hows about that, a game sold physically that you can't play anymore. Almost as if the issue is ownership. It doesn't matter who has the keys, Sony, Ubisoft, EA. All that matters is that they can turn off the game whenever they want, regardless of how you access it.

• 
  hypx (@hypxr6) reported 47 minutes ago

  I got a two-year ban because, while I was away doing my mandatory military service, some idiot stole my account and used cheats on it and Ubisoft couldn't give a damn.

• 
  Fightir (@iFightir) reported 47 minutes ago

  Please explain to me @Ubisoft @UbisoftSupport why is it when anyone queues into a ranked match and they are automatically placed on east servers with no regard of what server is closer to them? Why are SCUS servers no longer in existence but yet it's in your data centers? I haven't lived on the east coast in 6 years and yet I'm constantly on east when playing. When I do get into a central game the lobby crashes, I lose Elo and I get an abandon sanction. Don't even get me started on these random Asia and Europe games as well... Cheaters are an absolute issue but if im trying to avoid queuing back into cheaters please at least let me pick the ******* server I want to play on.

• 
  Golum McSmeagolHomie (@McSmeagolHomie) reported 49 minutes ago

  @disc2028 Only problem with that is Ubisoft is also **** lol this game will be a coaster disc

• 
  Jarvis Snitcher (@JarvisSnitcher) reported 52 minutes ago

  The fact that so many people reccomend random people on telegram to help fix the sign in problems with Ubusift speaks volumes about the scammers influence. If you tell me some random dude somehow fixed your account without Ubisoft and you can't elaborate how then **** You.

• 
  ʍαℓeɳiα 🧁 (@cupcakeborne) reported 52 minutes ago

  @xj0nathan @TheHiddenOneAC Look I don't have any problem, Ubisoft is in a ****** position, because they kept releasing games repeating themselves with no clear passion or rushed. But you got a habbit of critizing Ubisoft whether they do good things or not. Comparing good things, mtx only brings negativity

• 
  Haru47 ☭⃠ |🥀☠️ | ✂️💔| 🔩🧪|💉🍷新人ゲーム開発者 (@NotHaru47) reported 52 minutes ago

  Ubisoft be like "yeah we made a bunch of cool games using the Tom Clancy's license, let's not do that again and instead make live service slop"

• 
  Onyx. (@Onyx_R6S) reported 55 minutes ago

  I have literally just given up playing ranked at this point, I have hit champ almost every season for years, and now I struggle to stay in Diamond because every other match is just cheaters... @Ubisoft fix your game please!

• 
  CrockettSilverHand (@crockettSilver) reported 55 minutes ago

  @Sarrvatore Graphics weren’t really the biggest issue with Ubisoft games.

• 
  Anthony (@Scrxbbz) reported 59 minutes ago

  @Ubisoft @Rainbow6Game fix your ******* **** bro, there should be no reason I get an abandon sanction for getting dossed out of a match multiple times, and still reconnecting every time. Get ******

• 
  IceCold (@IceColdR6) reported 60 minutes ago

  @Rainbow6Game How to fix voice chat bug: (works everytime for me) Load into ranked match, leave any round (beginning is easier cuz map bans) Load most recent match replay Watch 3seconds of first round LEAVE Load back into match Lmk if this helps anyone! W update tho ty Ubisoft 🤞🏻

• 
  AgentofChaos07 (@AChaos0790849) reported 1 hour ago

  @Radios4Freedom @alphafox No. That’s why it’s single player and I own it physically. You only have that problem if it’s EA or Ubisoft games. Even then there are ways around it.