Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Amane Aït Oussa	Sign in	1 day ago
Lorient	Sign in	2 days ago
Paris	Online Play	3 days ago
Dieppe	Sign in	5 days ago
Tours	Sign in	5 days ago
Salvador	Sign in	5 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RIAMUS (@Riamus01) reported 7 minutes ago

  Should've just pirated assassin's creed it's insane that I need to log into a second party godawful launcher that cant even remember me, just so I can "connect to servers" to then be able to play an offline game. But hey, their service is down rn! **** you Ubisoft

• 
  k1z4cz3k (@k1z4cz3k_) reported 10 minutes ago

  @Kayhotic_Games @haderax1 It wasn't fixed quickly at all. It was a broken mess for its entire run. The revisionism only happened because Ubisoft added 60fps on Xbox Series X, and this made a snowball effect, which led to PS5 also getting one. It's still a junky mess, but at least it works well now.

• 
  ᴀɪᴅᴀɴ (@LilShotX_Music) reported 11 minutes ago

  @TheRealZephryss @Ubisoft u better listen. DO NOT FIX THIS

• 
  Dinnu daniel (@daniel_adinnu) reported 12 minutes ago

  Troy Baker, the actor behind Joel in The Last of Us and Indiana Jones in The Great Circle, used a 40 minute interview with Insider Gaming to push back against the industry’s most common villain narrative. His read: the games business isn’t run by greedy fat cats swimming through money, it’s trying to salvage itself. The backdrop makes his defense harder to dismiss as corporate cover. Development costs are spiraling, projects are being canceled before release, prices are climbing to levels the industry has never charged before, and physical media itself is under threat. Ubisoft Barcelona is currently striking after 51 developers there were hit by layoffs, days after finishing work on Assassin’s Creed content. That’s the environment Baker is defending studios inside of, not a hypothetical one. His actual argument has a specific moral framing most industry commentary skips. He says every studio carries a financial and moral responsibility to keep the people on its payroll employed, and that responsibility, not greed, is driving decisions people love to hate. Then he goes further than a simple defense: if live service models are what keeps a studio solvent enough to protect those jobs, he says, so be it. That’s the part worth sitting with. Live service games are usually framed as the villain of modern gaming, monetization schemes prioritized over creative ambition. Baker inverts that frame entirely. In his read, live service isn’t studios choosing profit over art, it’s studios choosing survival over shutting down, and shutting down means the layoffs he’s watching happen in real time at studios like Ubisoft Barcelona. Baker isn’t a studio executive with a balance sheet to protect. He’s a working actor who has spent decades inside these productions, and his take carries weight precisely because he has nothing to gain from defending the business side of an industry he doesn’t run.

• 
  al3xfvv (@wydgoat1x) reported 12 minutes ago

  @Sw1ft_FN @Ubisoft It’s not working for me 😭😭😭😭

• 
  Renlos Malik (@renlosmalik) reported 13 minutes ago

  @Morphologis Nothing has changed with this game in a year and a half, the year of playability was a lie just like operation health with R6. CIG is no better than Ubisoft and we need to start treating them as such. Content creators need to get off their high horse about CIG deals and start calling it how it is. If money is an issue this community can provide as we have done with CIG for many years.

• 
  Verminlord Vernon, Channel 6 News (@123_vermin) reported 17 minutes ago

  @brobarian_87830 @G0ffThew a minor glitch, due to OP not fixing his graphics setting apparently, is a nothing burger compared to the legit dogshit decisions Ubisoft has made: from microtransactions, forcing their ****** Ubisoft Store on PC, Skull and Bones. Priorities man. Have them.

• 
  roge verdugo (@CompareMoncho69) reported 18 minutes ago

  @TheRealZephryss Ubisoft: Don't worry, we are not gonna fix it anyways.

• 
  Nintendo Prime (@NintyPrime) reported 22 minutes ago

  **** around and find out, Ubisoft. Game is blowing up, a core team that made it happened got cut, so the rest of the Black Flag team is telling you to shove it. You have abused your highly talented developers for far too long with job insecurity and, none of us forgot all the allegations from your management team of doing terrible things to those below them. Look Ubisoft, I enjoy the games. You clearly have really talented developers. I mean, look what happened when you laid off some and they went and made Expedition 33. On a 10m budget. That's how talented a lot of your devs are. Maybe fix the real issue - mismanagement. AC4 Resynced is a great remake/remaster. Whatever you want to call it. I applaud the teams effort behind it. Now value your talent.

• 
  Kołdrian (@ten_na_chmurce) reported 23 minutes ago

  Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

• 
  NoxMagnus (@PGS_NeoDraven) reported 24 minutes ago

  @Ramez05 This is more a Ubisoft forcing all games as live services problem

• 
  Rob (@HiddenWumpus) reported 24 minutes ago

  @Ubisoft black flag resync BROKEN after 35 hours. No sail ship prompt. No way to force back into control. No quest to force fix it. BROKEN GAME!!!

• 
  Show Desk (@show_desk2k) reported 27 minutes ago

  @PlayStation Stop ignoring your customers and address the real issue. Your fan base has demanded you keep the physical options available and you just lie and ignore them. #NoDiscNoBuy **** you too @Ubisoft and your online check and download required for single player games.

• 
  Tizi (@shdwofchrnobyl) reported 29 minutes ago

  @corapkukla @nsg650 i've had less trouble with ea app with this than microsoft or ubisoft ea launcher is early stage cancer that can still be treated while ubisoft launcher is final stage cancer

• 
  OldSchoolGamerP (@OldSchoolGamerP) reported 29 minutes ago

  @MADkurious Was your favourite time in the video arcade putting quarters in the slot? It's it even possible to own the black flag remake? Microtransactions suggests it's dependent on a service. Ubisoft are against the "stop killing games" petition. They can reap the whirlwind.

• 
  Gareth Walker (@Revision_124c41) reported 30 minutes ago

  @EndymionYT Lmao reminds me of when I worked at ubisoft and they tried to tell me kassandra and not Alexio was the main character. A lot of the focus in development was on Alexio. Kassandra was planned, but it was pretty clear many of the games design decisions were built around a male lead. The decision of who was canon and the lead character seemed to come out of no where 3 months after the release of the game. Thats not even getting into the blood line issues. There are only 2 AC games where the female lead was intended and botched by interference and it isn't the post origin era. Its liberation and syndicate. Syndicate they screwed so hard by adding shoehorned in brawler mechanics to appease the top hat wearing twin. Had they focused on Evie Frye for the entire game. She had a much more compelling story as if she was the focus. Her brother Jacob was written like a supporting npc. The entire decision baffles me to this day. Lets not even talk liberation, its like they didnt know what to do with the game. Opportunity blown. Actually I forgot about AC China Shao Jun, again probably could have been a main story instead of this 2D half baked monstrosity. Not sure what inspired those games.

• 
  joe randone (@joe_randone) reported 30 minutes ago

  @Ubisoft It literally just ******* rains non stop, you can barely sail and have fun because it’s always FUCKIGN RAINING…..FIX THIS **** NOW

• 
  K-Med (@K__Med) reported 30 minutes ago

  @StephenMBlack82 @grok ESRB isn't the issue here, it's probably Ubisoft. ESRB does change descriptors but it would have been rated M regardless in this case. I believe I was wrong. Ubisoft will never tell us why.

• 
  The Unusual Spectacle (@bonbon5505) reported 40 minutes ago

  @PressX_O sony took away 500 movies. ubisoft took away the crew. with sony being the only store means they can pull of an nintendo and keep gaves $80 forever. they get hacked all the time, and thier customer service is hot garbage. if you lose ur account ur done, ur games are gone. wake up

• 
  Jay (@gods_goods_) reported 41 minutes ago

  I got the new AC4 and right off the bat it’s MAKING me login to a Ubisoft account to play, won’t let me proceed or play without doing it, and then when I go to make a Ubisoft account it denies all of my passwords even though it meets their criteria everytime! Already disappointed

• 
  joe randone (@joe_randone) reported 42 minutes ago

  @Ubisoft HEY LOOK AT US WE HAVE DYNAMIC WEATHER SO NOW WERE JUST GONNA MAKE IT RAIN 97 PERCENT OF THE ******* TIME. FIX THIS ****

• 
  Sabrecobra (@Sabrecobra) reported 48 minutes ago

  @Pirat_Nation Has anyone actually sat through the end credits of a Ubisoft game? They're insanely long {sometimes more than 20 mins} because of how many people are credited. Does having that many people on a project actually help the quality… cause it seems to be a main part of the problem. Too many cooks in the kitchen.

• 
  Altaïr ibn la'Potatoe Pet ✌️ (@PotatoePet) reported 52 minutes ago

  @Sonnie_Slim @CentralScruty The remake is a mixed bag. Parkour is very buggy. OG Black Flag didnt have the same problems. Removed modern day (I mean, it's exactly what these people wanted Ubisoft to do). No Freedom Cry but at least they added the DLC islands on the map. New quests are very mixed.

• 
  MisterBlitzer79 (@MisterBlitzer79) reported 53 minutes ago

  @Ubisoft can you fix that stupid *** Ubisoft connect loader so I don't have to reinput the ******* password every few days; either when I use yours directly or via Steam's connection to ya'll. I hate loading a ****** game and have to dilly dally **** with it every goddamn time. Like kick it once a month or some **** but not every few freakin days. #TheBlitzNation #FartingAroundWithPasswords

• 
  Rockluse (@XCrimsonRecluse) reported 55 minutes ago

  @QNDZYcom Are you smoking crack?!? Dude thinks a free game that was made by a bunch of ungodly greedy morons becoming a paid game is gonna solve it's problems lmao. Ubisoft couldn't pull off an fps even if they had ever CoD, Halo, and Battlefield dev helping them. **** Ubisoft

• 
  SIr radington (@Sir_radington) reported 57 minutes ago

  @bababoi1310 @thedudeman450 yes dark souls 1 ubisoft edition and the game that launched in such a bad state that playstation had to issue full refunds to everyone who bought it and delist the game are not things I'd reccomend literally everyone play.

• 
  Gazz (@Gazz_54) reported 57 minutes ago

  Ubisoft just quietly removed the line from their annual report where they claimed microtransactions in premium games “make the player experience more fun.” Last year they were straight up saying paying extra for cosmetics or faster progress was a good thing for players. This year? That part magically disappeared. Same company that keeps trying to shove live service slop and nickel-and-diming into full-priced games while acting confused why people are fed up. Microtransactions were never about making games more fun. They were always about squeezing more money out of players who already bought the damn game. Ubisoft really thought they could gaslight everyone into believing paying more = better experience. They played themselves again.

• 
  MrHux (@HuxMr54049) reported 1 hour ago

  @TheRealSixTuber Some parts are amazing and fixed but Ubisoft managed to add problems that weren't there simultaneously.

• 
  Iván Marcelo (@ivanroman999) reported 1 hour ago

  @haderax1 Game was good, not great. But the disastrous launch just uncovered the problems at Ubisoft, they wanted to be an annual franchise so bad, they didn't even finish their games properly. And the unbelievable thing is that they didn't learn anything about that mistake

• 
  Jakues (@JakuesTV) reported 1 hour ago

  @UbisoftSupport @Ubisoft @Rainbow6Game EVERY GAME IS FILLED WITH CHEATERS. NONE OF MY REPORTS ARE GOING ANYWHERE, I HAVEN'T GOTTEN ANY ROLLBACK AT ALL THIS SEASON. FIX YOUR GAME!!