Ubisoft Connect status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Ubisoft Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Ubisoft Connect users through our website.

• Sign in (70%)
• Online Play (14%)
• Glitches (10%)
• Matchmaking (3%)
• Game Crash (2%)
• Hacking / Cheating (0%)

Live Outage Map

The most recent Ubisoft Connect outage reports came from the following cities:

City	Problem Type	Report Time
Mulhouse	Sign in	1 day ago
Brussels	Sign in	2 days ago
Amane Aït Oussa	Sign in	3 days ago
Lorient	Sign in	4 days ago
Paris	Online Play	6 days ago
Dieppe	Sign in	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Ubisoft Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HighDefDiscNews.com (@HighDefDiscNews) reported 39 seconds ago

  Yo, @Ubisoft fix that!! Ship needs a steady wheel…

• 
  Cramscythe (@cramscythe) reported 50 seconds ago

  @Dreaming_Again_ @Raven_Crank I haven’t finished it. Story wasn’t bad per say. But the game was poorly executed which got me bored half way. It was very incoherent to the era. The Vikings setting felt forced instead of convincing. My problem really was credibility. It’s like Ubisoft is allergic to reality. And yes people tell me that it’s just a video game and they alter history a bit. But it comes at a real cost to immersion.

• 
  SlusheeWolf2 (jRPG Wolf) (@SlusheeWolf2_0) reported 2 minutes ago

  I wish @Ubisoft actually cared about Rayman lol I was so pissed off when they announced the new remake coming out for Legends because there are games in the Rayman franchise that are not even playable right now and they didn't even choose to fix them Like Rayman 2/3 on PC

• 
  K-Med (@K__Med) reported 3 minutes ago

  @StephenMBlack82 @grok ESRB isn't the issue here, it's probably Ubisoft. ESRB does change descriptors but it would have been rated M regardless in this case. I believe I was wrong. Ubisoft will never tell us why.

• 
  Chris Halici (@ChrisHalici) reported 8 minutes ago

  @Ubisoft @UbisoftSupport I’m begging for some assistance with Support Ticket 26341348 . It’s almost been a week, and I just need a quick and simple resolution. I don’t know who else to communicate to in order to address this issue. Thanks

• 
  Peter Jackson Owes Us A TinTin Sequel ⌚️👈 (@JagerBradley) reported 11 minutes ago

  Okay I’m understanding the DRM issue with #AssassinsCreedBlackFlagResynced Ubisoft Connect is down and the game won’t start without it

• 
  Parker Moss (@ParkerMoss5151) reported 13 minutes ago

  @assassinscreed FIX UBISOFT CONNECT

• 
  ✨PLUS ULTRA ✨ (@EliteGameDrops) reported 15 minutes ago

  What have you guys done having the same issue 😭😭😭 @Ubisoft @assassinscreed

• 
  AC (@elgallo_87) reported 16 minutes ago

  @Ubisoft It finally happen. The problem is I wanted this like 7 years ago.

• 
  CombatCarrot (@CombatCarrot) reported 19 minutes ago

  After hours of playing #AssasinsCreedBlackFlag I must say @Ubisoft did such a great job at the remake, HOWEVER, you didn't have to Ubisoft microtransactions into everything. Not to mention launching another one of your games to see details on an item. As someone studying game dev, playing and showcasing games live, there are better ways of making money. That ain't it. Moving a large part of the Animus to this was a poor idea. Yes, I understand not everyone plays for that portion of the story, but more to be a pirate. But you excluded those who enjoy the entire story, not just the role-playing pirate aspect. Frankly, I would have said 10/10; however, I think doing what you did significantly harmed the game from a narrative and moral viewpoint of a large portion of fans, even if it doesn't hinder progress. 7/10. Besides these issues, the remake IS the standard by which all remakes should be made. Even the funny bugs and glitches still exist. Game on point, some choices definitely not.

• 
  Virtual Residence (@VRResidence) reported 20 minutes ago

  @rustytatra Bro I don’t think you get it, ea, Ubisoft, ect having dedicated servers that they can shut down is part of the issue but that’s not the topic. We are talking about physical vs digital. Ownership vs revocable license. My physical copy of BF3 on ps3 can still play single player.

• 
  Zach Makol (@z_Mak297) reported 20 minutes ago

  @BratorNews @Ubisoft @assassinscreed I love that no one seems to freaking care that there is ZERO haptic feedback in the entire game. Idk what the hell is taking Ubisoft so long to fix something that makes a huge difference experience wise.

• 
  K33B4H (@K33B4H) reported 23 minutes ago

  @AllanV3667 My biggest problem with Ubisoft doing it is it’s lazy asf. Recoloring a skin from two games ago and slapping it in another with a big price tag is just scummy

• 
  Haru はる ☄️🍑🌸 (@MaeHaru0) reported 25 minutes ago

  > Installs Assassin's Creed II on steam > Waits for night to come to start properly > Clicks to play, Ubisoft installs its own launcher > Login into ubisoft, no account > Tries creating account, soft locks attempt for "too many attempts" > Cant create account; NIGHT RUINED. Big L

• 
  Hank Scorpio (@Eldowzo1) reported 27 minutes ago

  @lookitsnoire @ManaByte As any game would if it's in a sub service, it will happen with Ubisoft and ea games would it not yet somehow no one is calling out these services for day one removal. Yeah it had potential missed sales but the keyword is potential not everyone who played would have bought it

• 
  Mentor Shinobi (@TomiShinobi) reported 28 minutes ago

  @Ubisoft , Please fix the warehouses on Xbox... The keys to the warehouses are all sorts of broken. Tortuga: key is visible in Observe mode, but can't pick it up even tho I can see it is there. Black Island: it's no where, like it just doesn't exist at all.

• 
  RIAMUS (@Riamus01) reported 37 minutes ago

  Should've just pirated assassin's creed it's insane that I need to log into a second party godawful launcher that cant even remember me, just so I can "connect to servers" to then be able to play an offline game. But hey, their service is down rn! **** you Ubisoft

• 
  Avner (@AvnerR6) reported 40 minutes ago

  My take from the org side is simple. Payments need to come out earlier. Giving a 2 month+ window leaves far too much room for orgs to not pay players who are no longer under contract. We have built into our contracts that if we are more than 2 weeks late on payments we forfeit our license and that should become standard. Give players recourse against missing salary. @OutlastGamingNA has survived for so long because we honor our contracts(which is the bare minimum) not despite of it. Disputes are one thing, fraud is another. Good orgs will only benefit from bad actors being ousted from the scene. Pay amount is another issue. Unfortunately economics don’t yet support every team paying high salaries. In the mean time, ensuring at least guaranteed payments are made, players are protected, and orgs have opportunity to grow revenue, allows the scene to grow substantially while investment grows to support more livable wages. I strongly believe the team at Ubisoft and blast are making major strides and the scene continues to get healthier. I look forward to continuing our investment in R6 and helping in a small part to make the scene fully competitive and financially viable in the near future.

• 
  The Chaos Lounge (@chaosprimeZ) reported 40 minutes ago

  From start to finish the game never disappointed. Graphics, music, Voice acting were all on point. Some voices were over used Ship upgrader and repair person) and some scenes again were extremely overused (successfully commandeering a ship) however the game just delivered and worked. Issues i had in early accesss were all resolved and as such Assassin's Creed Black Flag was a truly memorable experience and one that will stay with me for a long time. If you havent played before or played the original, this is still a game you want to play. I love the fact that Ubisoft despite the usual bloat in the Creed games, allowed me to play the way I wanted and never penalised me for it. Well done @Ubisoft @Ubisoft_UK @assassinscreed this is a well deserved 9/10 and gets the Chaos Seal of Approval. Just a FYI, this game was so good, im going to give the previous games another go. It made an Assassins fan out of me, and now I am one with the Creed. #AssassinsCreed

• 
  Miriam (Miri) 🧘🏻‍♀️💓 | On Vacation: Canada (@miriam_choomie) reported 42 minutes ago

  Never thought I´d say this but Ubisoft Customer Service helped me faster and less complicated than Valve´s Customer Service... Ubisoft helped me within 2 hrs Valve still hasn´t resolved my case and its already 2 days. I know that this might be bc Valve is bigger but still they want like 2 or 3 extra steps and Ubisoft did that within 1 step. My case was in both cases a Refund case.

• 
  Fábio Castro (@Fabiocastro185) reported 44 minutes ago

  @UbisoftSupport Oh dear @Ubisoft team, even when you get something right, you make mistakes. Please fix the freezes introduced by yesterday's 1.0.4 update for Black Flag Resynced. It's ruining what was previously a perfect experience. Thank you.

• 
  GeneticSpore (@EDC40iykyk) reported 50 minutes ago

  @assassinscreed Yeah, if only I can load into the actual ******* game. 10 YEARS of Ubisoft+/Connect, and now the game sits on the splash screen, and won't push forward with the load. I have to disable **** to get it to go forward. You FORCE us to use your **** *** launcher, so ******* fix it.

• 
  🅁🄴🅃🅁🄾 🏳️‍🌈🇺🇦 (@totallynotretro) reported 52 minutes ago

  @replicant2097 @The_VR_Gamer I didn't end up playing Shadows. Got burned out from the last 2 RPG ones My biggest issue with Ubisoft is all of the massive IPs they have been sitting on. AC was one of my favorite series for like 10 years, but they really lost me with Odyssey and Valhalla.

• 
  Alec 🥶🔥 (@Swytchers) reported 53 minutes ago

  @VintageKev10 @QNDZYcom No it didn’t , the dumb *** Ubisoft higher ups needed to get there head out there *** and let mark and his team transfer it over to a different engine so all the netcode issues would stop

• 
  The Unusual Spectacle (@bonbon5505) reported 53 minutes ago

  @PressX_O sony took away 500 movies. ubisoft took away the crew. with sony being the only store means they can pull of an nintendo and keep gaves $80 forever. they get hacked all the time, and thier customer service is hot garbage. if you lose ur account ur done, ur games are gone. wake up

• 
  jhonny dayz (@JhonnyDayz) reported 55 minutes ago

  @UbisoftSupport I'm having trouble linking my current PlayStation account to my Ubisoft account. They have the same email and everything, but it's still linked to a PS3 account that I don't even have access to. I bought Just Dance 2026 and I can't play it.

• 
  Kołdrian (@ten_na_chmurce) reported 55 minutes ago

  Black Flag Resynced’s First Major Patch Might Save My Playthrough Assassin’s Creed Black Flag Resynced is receiving Title Update 1.0.4 today, July 16, and it looks like a genuinely important first patch rather than a collection of tiny cosmetic fixes. The update is scheduled for 14:00 UTC, and several of its changes address problems that could seriously disrupt a playthrough. Cutscenes should finally be free from the 30 FPS lock One of the biggest PC fixes concerns cutscenes being locked to 30 FPS when the graphics settings were set to “Custom.” This was particularly noticeable when the rest of the game was running at a much higher framerate, making every transition into a cinematic feel unnecessarily jarring. Ubisoft is also promising general improvements to performance and stability, fixes for lighting problems inside buildings and caves, and corrections to several graphical and character-clipping issues. The Other Brother should no longer break This is the most important fix for me personally. Ubisoft has corrected an issue in “The Other Brother” that allowed Upton to be assassinated too early. I encountered a problem with this brothers’ quest myself and could not complete it properly. I will finally be able to return to the game on Monday, so I am hoping the update repairs my current quest state and that I will not have to reload an older save or repeat a large section of the game. The patch also fixes progression blockers in several other quests, including “The Observatory,” “A Governor No Longer,” “Rift: Wayward Desires,” and a conflict that prevented “Imagine My Surprise” and “The Commander’s Ruse” from being completed at the same time. Losing the Jackdaw was apparently possible Another particularly serious bug could cause the Jackdaw to disappear after upgrading it while docked, leaving the player without their ship. Considering how central the Jackdaw is to exploration and progression, this was far more than a minor visual problem. There are also fixes for players clipping into a ship’s hull while swimming, becoming stuck while transitioning from harpooning to boarding, and being unable to dodge a humpback whale’s fatal tail attack. Save files, fast travel and missing map icons The update addresses multiple save and load issues, which may be the most important category of fixes even if Ubisoft has not described every individual case. Various fast-travel problems have also been corrected, while location activity icons should no longer disappear from the map after restarting the game. Players should also be less likely to reach unintended areas or become trapped behind Animus walls. Weather and world improvements Fog should now actually appear, while the weather system has been rebalanced to produce a larger proportion of sunshine and clear skies. Floating bushes have been grounded, and several problems involving Animus walls, indoor lighting and inaccessible locations have been fixed. The update also removes the accidental double jump that could occur with Advanced Parkour enabled. Fun while it lasted, perhaps, but probably not the kind of pirate ability Ubisoft intended Edward to possess. There are plenty of smaller audio, animation, localization and interface corrections as well. Overall, this looks like a substantial first update focused on real progression and technical problems. I am especially relieved about “The Other Brother.” I already ran into that broken quest, so when I return to Black Flag Resynced on Monday, I will find out whether the patch can rescue my current save or whether I still need to sail backwards through time.

• 
  Lord Goth (@Lord_Goth) reported 57 minutes ago

  @assassinscreed Since there's been no response and ACBFR-654 still blocks my progress even after the latest update, I've requested a full refund directly from @Ubisoft. A game-breaking progression bug with no working fix is simply not acceptable. #AssassinsCreed #BlackFlagResynced

• 
  Kottpota (@PS2Apostle) reported 59 minutes ago

  @ymnis_v1 @GOGcom You could get better taste, plenty of current games on GOG, barring that you’ll have to be susceptible to other storefronts to play your Ubislop. Lack of availability is probably because Ubisoft is restricting their crap to storefronts that get along with their live-service crap.

• 
  Fun Gaming (@FunGaming44) reported 59 minutes ago

  @assassinscreed @Ubisoft @UbisoftSupport New Cloth Physics causing lag during parkour in like Nassau as example. AC Black Flag #acblackflag