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Viber

Viber Outage Map

The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Viber users affected:

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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ljubljana, Ljubljana 1
Nicosia, Nicosia 1
Southwark, England 1
Mengibar, Andalusia 1
Imsida, L-Imsida 1
Paris, Île-de-France 1
Nitra, Nitriansky 1
Thessaloníki, Central Macedonia 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • magadhtours
    Magadh Tours (India) (@magadhtours) reported

    @ViberHelp It's more than 10 days, so far no solution? Is it your viber help center ?

  • thelastheiress
    Belle (@thelastheiress) reported

    @iiriinjp @ViberHelp @Viber I have the same issue were they able to resolve it?

  • riarixiex
    (@riarixiex) reported

    need help with Viber Support Ticket #18319954. I already replied to the support agent [Vincent], but my ticket was closed saying that you hadn’t heard back from me. Could you please review my ticket? @ViberHelp

  • shaan5806
    ahmed shaan nazeem (@shaan5806) reported

    @Viber i am stuck in a chat bot reply loop with a serious problem, can I speak to a human agent please. reply to my emails. it has been more than 10 days with this unresolved issue

  • squigme
    ur mom (@squigme) reported

    @ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @Viber Folks, move away from @Viber before it pulls the plug and leaves you isolated from all of your contacts! This is what they did to me. Blocked me from being able to send messages or call any of my connections. No explanation, no help, nothing! Go WhatsUp, Telegram, anything else

  • HeinMinToe112
    Hein min Toe (@HeinMinToe112) reported

    @ViberSupport My Viber number has been temporarily suspended. I have already submitted a support ticket (Ticket #18813029), but I’m unable to access the Support Bot. Could you please help review my ticket and assist with unblocking my number? Thank you. @ViberHelp

  • George189343130
    George (@George189343130) reported

    @Viber @viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?

  • darav
    dara.v (@darav) reported

    @Viber hi , having trouble getting access code to activate Viber account . Call not coming through

  • LadyCloud95
    Sonia ✨ (@LadyCloud95) reported

    @ViberHelp I've already opened a ticket and solved it. I want only to know if the Iran trouble calling situation is now solved or not. I recently had a refund for this situation.

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp So, did you check? Or did you just prove that @Viber has no customer service at all and randomly blocks customers and keeps them blocked for weeks with no real explanation or inquiry into the matter?

  • coinprof
    Cryptocrat (@coinprof) reported

    @ViberHelp I purchased a calling plan via Google play but everytime I try to call, it asks me to purchase a plan. Submitted details for a soln multiple times.plz help, need to make urgent call.

  • dhaarmik24
    Dhaarmik (@dhaarmik24) reported

    @ViberHelp My phone number is blocked and I have raised a ticket #18159210 . Please help me to recover my account @ViberHelp @Viber What’s the issue and when can I get back my account, please me escalate the issue and get a solution.

  • YevhenKilihin
    Yevhen Kilihin (@YevhenKilihin) reported

    @ViberHelp my business account has been blocked for 8 days with no resolution. I’ve submitted multiple tickets and only receive automated replies. I am losing clients and revenue daily. This level of support is unacceptable for a paid service. Please escalate urgently.

  • _qtpotat0
    qtpotat0 (@_qtpotat0) reported

    @Viber hi is there anyway to restore the chat history? I did not deleted the message I just uninstall viber on my phone :( hope you can help me

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