Viber Outage Map
The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Viber users affected:
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Thessaloníki, Central Macedonia | 2 |
| Sonthofen, Bavaria | 1 |
| Düsseldorf, NRW | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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Belle (@thelastheiress) reported@Viber I have an issue with your app it keeps on freezing like I can’t do anything I already tried to restart phone, uniinstall reinstall app but same issue
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Sameer 🇲🇻 (@Chorteyyy) reported@Viber Dear Viber community, I have a problem that started occurring 2-3 days ago. So when I open Viber on iPhone it freezes and you cannot do anything. I have tried restarting my phone, viber app, also deleted and installed again. The problem reappears again.
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George (@George189343130) reported@Viber you have blocked my account and when I raised a ticket you don’t do anything. Why? I just need access to my chats for my pictures. Then I will never use this stupid viber. Can you help?
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J.Down (@isitwortharead) reported@ViberHelp I can't cancel my ViberOut because I cannot log into the app, because the app won't send me a password. Please help me cancel. Please do not direct me to your support page, becuase your support page directs me to the app.
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kurt (@kurtiekinsss) reported@Viber @ViberHelp Having an issue with unblocking my number, I've submitted multiple support tickets already via support and by live chat support still no update after weeks have important contacts and work related group conversations in that I need to access
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गजेन्द्र वीर खत्री JBR (@gajadhamme) reportedHello @Viber what's wrong with your calling service??
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Greg Old (@gold27701) reported@ViberHelp There are three open tickets about this problem. You have an automatic response with no promised resolution
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pe47pp (@pe47pp) reported@Viber tried restarting my phone & reinstalling the app. Nothing works. & I urgently need to access my account to cancel my plan now Either: 1) activation code via email 2) you cancel the my subscription plan now & then delete my account&confirm Support doesn't help me
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Photis Constantinou (@photiscon) reported@Viber Unfortunately @Viber @ViberHelp is not helping with in-app problems. My number has been blocked for many days now because someone thought I was spam. I tried unblocking my account with the chatbot but nothing changed. This is frustrating. Ticket #10794265
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Jhesa (@jhesacj43) reported@Viber need help please. I cannot retrieve my chat history from my old phone to my new phone. I am trying to scan the QR Code to my old phone using my new phone but it shows unable. I already tried updating the app, restarting both phones but still unable to scan QR Code.
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Totally Wandering Dinosaur (@thatdynodayo) reported@Viber hey guys. can you help me? tried changing my number since my old one is defunct but all I get are errors. Anything to make this work?
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bri (@briellyRb) reportedHello @ViberHelp, can you just tell me if my account is permanently banned?My account has been suspended for over 3 days for security, and no further action was taken. Support bot is just sending the same auto-replies. Can you please help me unblock my number? #ViberSupport
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George (@George189343130) reported@Viber why did you block my account and you don’t help me to unblock it even I have raised multiple tickets!
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dara.v (@darav) reported@Viber hi , having trouble getting access code to activate Viber account . Call not coming through
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morescode (@morescode1) reported@ViberHelp Hi my number was blocked pls help