Viber Outage Map
The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Viber users affected:
Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Thessaloníki, Central Macedonia | 2 |
| Sonthofen, Bavaria | 1 |
| Düsseldorf, NRW | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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. (@byineo) reported.@Viber @ViberHelp I’m your loyal customer who had always subscribed your premium version and you blocked me for no reason at all. Your Viber plus live support doesn’t even help, it is 4 days now & still the same bot I had to speak again and again. #secondtimeposting 😭
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qtpotat0 (@_qtpotat0) reported@Viber hi is there anyway to restore the chat history? I did not deleted the message I just uninstall viber on my phone :( hope you can help me
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Υπερηχητικός ✈️ 🚀 (@Yperixitikos) reported@ViberHelp viber is down ?
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Iamtjazcizej (@iamtjazcizej) reported@ViberHelp I already clearly explained this is a scam case. My number was changed and is now being used to send messages to others from +380968729014. Please at least block this number immediately until the issue is resolved.
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Sasa (@ES_mastertrader) reported@ViberHelp Dear Viber team, my Viber account has been stolen by some strange mobile phone number, please help me gain back access to my Viber account
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Rakuten Viber (@Viber) reported@rkyadavcouk @ViberHelp @Viber_India Hello, We’re sorry to hear about the trouble you’re experiencing with Viber. Since you’ve already reached out to Support, it’s recommended to continue the conversation with them — they should be able to help you with the right solution.
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Kynder Bueno (@JerryMostlySad) reported@ViberHelp Urgent Help- hey how did your appointment go work? I’m in Uganda and need to make international calls to the Uk at cheaper rates? Is that possible, how do I set up an account and what plans do you have?
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Jacob Chaddington (@TheChadSnap) reportedDay 1 of calling out @Viber until they unblock my phone or give me actually customer service.
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ur mom (@squigme) reported@ViberHelp Hiya~ I'm trying to access an account of mine from before the merger (mostly just to download and backup the data) but the login process has changed apparently. Is there anything I can do? I even have my old account activation code number if that helps.
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Nick Koks (@KolyaPV) reported@ViberHelp I have opened 3 tickets. Got robot answers and that’s it. Still don’t have any help from your side.
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Primož (@primoz75) reported@Viber Hi @Viber, I’ve been unable to access my Viber account since Jan 2026 after it was taken over by a scammer. I’ve opened several support tickets but received no response. Please help. 🙏
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#47 has 9 Lives (@9LivesBishes) reported@Viber Not working too good. Just spent $5.45 for 4 hours of talk and only got 40 minutes.
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j ⁷ (@SUGAhaesseoyo) reported@Viber @ViberHelp can someone help me i'm having issues with your app
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Marlon Jade Banzuelo (@jade_banzuelo) reportedOne issue with @Viber: it notifies contacts when a user changes their mobile number. That may seem useful, but with reports of mobile numbers being exploited in cyberattacks, it raises serious concerns.
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sofy (@hofy_sofy) reported@ViberHelp Hi i need help with my set up, i can't afford to wait the 12 hours I need urgent help - PLEASE HELP thanks