Viber Outage Map
The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Viber users affected:

Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Belgrade, Central Serbia | 3 |
Oradea, Bihor | 1 |
Vårsta, Stockholm | 1 |
Sydney, NSW | 1 |
Houston, TX | 1 |
Taipei, Taiwan | 1 |
Brisbane, QLD | 1 |
Monmouth, Wales | 1 |
Milan, Lombardia | 1 |
Makati City, National Capital Region | 1 |
Guangzhou, Guangdong Sheng | 1 |
Manahawkin, NJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Viber Issues Reports
Latest outage, problems and issue reports in social media:
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RoshanM (@roshanM_14) reported
@Viber @ViberHelp Viber technical issue of viber out credit cost me over 100$ as it asking me try again after some time, as money debited from my account & never credited in viber out. after i write viber support they credited me with 19.42 $ & wot about the rest amount of 80$?
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طارق السلماني (@tarek_alslmany) reported
@Viber I have the problem of not sending media in chat
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Zoran Gavric (@gavricz) reported
So I pressed the backup button, got a error message (generic one they use for all errors), during the time I’m writing this I can se that my latest backup date changed and I have a fresh backup. Either way if the backup went through it still shows that @ViberHelp does not care.
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catatanchesa (@ChesaHoras) reported
@ViberHelp halo this my first time use viber, and my number cant activated and failed login and i cant to send message, can you help me ? Because i need that for my work
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Blessed - Strong and Beautiful (@BeMe1329) reported
@Viber Would like to know why group of people that I do not even know put my viber phone number on their group? Not even once that happened, more than 3 times. Please fix that group chat thing.
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Yoriqin🌙 (@yoriqin) reported
@Viber How can i contact to customer service? my account was blocked
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Zoran Gavric (@gavricz) reported
Not to be complaining but @Viber is one crappy software. Trying to make a backup is a delicate operation like driving a SUV on 2 mm thin ice. They had this issue for 4-5 years and haven’t improved it. It’s a pretty vital aspect for people so one think it would be a priority.
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Mohamed A. (@AzkerM) reported
Is @Viber down? Or is it just me?
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Zoran Gavric (@gavricz) reported
@ViberHelp Yes I have a ticket number. Not sure I want to post it here. I did manage to do backup, but as I wrote I pressed the button > got a error message > left the phone open > 15 minutes later the latest backup date was changed. So you clearly have a bug.
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vishal (@vishalmoliya__) reported
@Viber @ViberHelp i have purchased a 1 month unlimited calling plan but after a week my account automatically blocked by viber i contact you so many times but there is no one response me. Help me 1 month time is clocking I loss my 2 week on account block. Who pay for 2week?
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Waki Boo (@DonciscO564) reported
@Viber Hi my activation is failing can you please help as I never had this problem before?
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yaxyn (@yaxynn) reported
Are there any issues with @Viber @ViberHelp ?
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Waki Boo (@DonciscO564) reported
@ViberHelp Hi apologies but I didn't get a case number. All I got is the email above after submission of the issue
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con mều của anh hosh (@LONE_Yong) reported
I sent you a ticket but you dont care my problem 🥲 i so sad 😭😭😭 @ViberHelp @Viber
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Shiva Shankar (@mssb0707) reported
@ViberHelp @Viber my account is blocked. Not able to send messages! Help