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Viber

Viber Outage Map

The map below depicts the most recent cities worldwide where Viber users have reported problems and outages. If you are having an issue with Viber, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Viber users affected:

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Viber is a cross-platform instant messaging and voice over IP (VoIP) application operated by Rakuten, provided as freeware for the Microsoft Windows, macOS, Linux, Android and iOS platforms. In addition to instant messaging it allows users to exchange media such as images and videorecords.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Nitra, Nitriansky 1
Thessaloníki, Central Macedonia 2
Sonthofen, Bavaria 1
Düsseldorf, NRW 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Viber Issues Reports

Latest outage, problems and issue reports in social media:

  • myr_eri
    E.R.I (@myr_eri) reported

    @ViberHelp @Viber I have submitted multiple requests, but the issue is still not resolved. The support bot wasn't helpful at all. I really need urgent help with this. Could a human agent please look into my case? Ticket ID: 18420526 Thank you.

  • JMooreBoston
    JMooreBoston (@JMooreBoston) reported

    @ViberHelp My account username is not visible/findable to other accounts, how do I fix this? 🙏

  • morescode1
    morescode (@morescode1) reported

    @ViberHelp Hi my number was blocked pls help

  • mercyjinuy
    jimerca (@mercyjinuy) reported

    @ViberHelp please open your email so you can help us reinstall our blocked accounts. My Viber Support Ticket #15342451 was emailed March 21. Blocked for more than 1 month but only bots are replying

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp Results? You guessed it! Zero! Only comes to prove that customer service does not exist at @Viber

  • chuck__md
    Charles Galang (@chuck__md) reported

    @ViberHelp @ViberHelp its been 3 days since i got a new ticket to unblock my number, there is still no change. Please help. Thanks

  • photiscon
    Photis Constantinou (@photiscon) reported

    @Viber @Microsoft I've sent multiple reports and no real person responds to my request. I need my account unblocked please! 94097025. Ticket #10897612. I am a real person, not a spammer. I've solved the CAPTCHA and nothing happens. You need to fix this.

  • denixxbaykin
    denixx baykin (@denixxbaykin) reported

    @Viber servers have some problems with time sync in Ukraine. I started a channel for condominium, and sometimes I have messages there dated 1970-01-01, the UNIX epoch start. This also happens on a couple of other public channels I have subscribed.

  • Ronigleamonly
    Roni DVA (@Ronigleamonly) reported

    @Viber ​Dear Viber Support Team, ​I am writing to report an issue with my recent purchase of Viber Out credit. I purchased approximately $4 of credit to call phone numbers in Bangladesh. ​While attempting to call Bangladeshi numbers, the Viber app shows that it is ringing, leading me to believe the call is connecting. However, the recipient never receives the call. I have verified this by calling my own alternative number, and I can confirm that no calls are coming through, even though my Viber Out credit is being deducted. ​I would request you to investigate this issue as soon as possible. If the connection cannot be fixed, I would appreciate a full refund for the unused credit. ​My account details are: Name: RONI KUMAR PK Phone Number: +8801772763402,  Purchase Date: 23/03/2026 ​Thank you for your assistance. ​Sincerely, PK

  • CLAUDIA33910716
    CLAUDIA CASILLAS (@CLAUDIA33910716) reported

    @ViberHelp I’ve been charged for Viber Out for months despite the service not working and multiple support requests. No refund, no response. Please resolve this urgently. #ViberOut #CustomerSupport

  • rieisray
    rie (@rieisray) reported

    @Chorteyyy @Viber Hi! I’m having the same problem. Have you fixed it already?

  • Alliet_001
    Alliet (@Alliet_001) reported

    @primoz75 @Viber This has been happening a lot, a friend of mine had this same issue a week ago but she did get hers back tho via technical assistance. Need help?

  • Mega_Halifax
    MegaBoss (@Mega_Halifax) reported

    @ViberHelp The customer service of #viber is, well, it does not exist. I would advise everyone to move off and find another communication app, or they risk #Rakutenviber to block their account with no explanation and nk communication, leaving you unable to connect to family and friends!

  • funkyuname
    Ivan Ivanov (@funkyuname) reported

    Hi @Viber @ViberHelp. I am begging you to please look into this properly. My mother runs a small business and depends on Viber. We are not well off, and after a month of this she is stressed and loosing bushiness. We asked for help before, posted here on X, followed your (1)

  • eirahclee
    W A Q U II🫥 (@eirahclee) reported

    @Viber Please I badly need help and you customer service is not replying

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