Xbox Live

Xbox Live Outage Map

The map below depicts the most recent cities worldwide where Xbox Live users have reported problems and outages. If you are having an issue with Xbox Live, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Xbox Live users affected:

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Xbox Live is an online multiplayer gaming and digital media delivery platform. Xbox Live is available on the Xbox gaming consoles, Windows PCs and Windows Phone devices.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Paris, Île-de-France 6
Berlin, Land Berlin 5
San Francisco, CA 3
Wiehl, NRW 3
Lyon, Auvergne-Rhône-Alpes 3
Leipzig, Saxony 2
Wheatland, MO 2
Rouen, Normandie 2
Santa Coloma de Gramenet, Catalunya 2
Lille, Hauts-de-France 2
Strasbourg, ACAL 2
Munich, Bavaria 2
Vienna, Wien 2
São Paulo, SP 2
Madrid, Comunidad de Madrid 2
Pessac, Nouvelle-Aquitaine 2
Melbourne, VIC 2
Murlin, Bourgogne-Franche-Comté 2
Büttelborn, Hessen 2
Takoma Park, MD 1
Oelsnitz, Saxony 1
High Wycombe, England 1
Hudson, FL 1
Seattle, WA 1
Creil, Hauts-de-France 1
Lund, Skåne län 1
Vancouver, WA 1
Chelmsford, England 1
Charlotte, NC 1
Lowell, IN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Xbox Live Issues Reports

Latest outage, problems and issue reports in social media:

  • DillonGerdes Dillager (@DillonGerdes) reported

    @enderghost9736 I am having trouble with about everything on this mod. I can take mags and put them to find but won't shoot. I can't use any of your tables or anything. I am on Xbox. Please help. And none of your help commands are helpful either.

  • Butch4969 Butch4969 (@Butch4969) reported

    @CraigMcKenzie91 @IOInteractive @Hitman Same issue on Xbox. It seems like they forgot to update Hitman 2 or something, because it still shows Hitman 3 as preorder on there. I got my save progress to migrate, but can't play anything except H3 and H2 expansion levels. Very frustrating

  • Retloh Jonathan Holter (@Retloh) reported

    @gaebernhard @assassinscreed I'm having the same issue on Xbox

  • rshaw1969 Russell Shaw (@rshaw1969) reported

    @Bousammy @IOInteractive I got in and now my xbox live profile created in 2017 is showing. When tried export, after a few seconds says Service unavailable. Tried again, and that step Seems to work (listed all my progress), but then bombed .. going to keep trying a few more times

  • MldGhost GhostMLD (@MldGhost) reported

    @TrainNtweet_ @RaymondTracing @XcloudTimdog A-AAA games are hitting the service. And GP is but a part of the Xbox division, which together is profitable. Steam/console purchases and Minecraft largely pad every quarterly statement while Game Pass can grow in peace.

  • Tannerthefag Tanner Macdonald (@Tannerthefag) reported

    @ModernWarzone FIX YOUR SHI* my friend on Xbox keeps disconnecting as soon as we catch a dub @ShieldVoC

  • Daniel26195821 Daniel (@Daniel26195821) reported

    @linuswilson any idea with Costco xbox x drop? Was it just glitch

  • ErikStevens11 Erik Stevens (@ErikStevens11) reported

    @AskPlayStation Well tried creating a new playstation network account and i got a message saying that i can't use it so instead i'm just going to sell my ps4 and get an xbox one instead, thanks for your god aweful customer service

  • jordanw5432 Jordan the Fox (@jordanw5432) reported

    Looks like my Xbox did a glitch and it didn’t record the sound

  • kosic121 Derrick Goodman (@kosic121) reported

    @XboxSupport is there an issue with the game pass cloud service? I got 75mbs down, 22mbs up, 5ghz router and I'm sitting a foot away from it. Game loads and as soon as I start moving game freezes the image but the sound and game continues in background. Torchlight 3 on p30 pro

  • potato28852408 potato 🥔 (@potato28852408) reported

    fortnite tournament not working on xbox game keeps freezing 😡😡😡😡@fortnite

  • westan_natsew AriTay (@westan_natsew) reported

    @IOInteractive I’m having trouble accessing Hitman 2016 GOTY content in Hitman 3. I was able to access my Hitman 2 + DLC content though. I’m not sure if this is an Xbox-centric issue or even a known issue. I know you have more important issues at the moment but it would be nice to hear about it

  • millencolin43 Cody Puckett (@millencolin43) reported

    @XboxSupport I've been having an issue with my series x where sometimes my volume pad just wont work, will only adjust main volume up or down, unless i power cycle the console. Cant find anything to even try to fix the issue. The headset and controller work fine on my one x

  • wavylad David James (@wavylad) reported

    @IOInteractive @Hitman Will wait until tomorrow to try and carry over progress, hopefully Hitman1 maps not working on xbox will be fixed too by then.

  • Rebldoomakr1 Rebldoomakr (@Rebldoomakr1) reported

    @xMBGx Games and...when you consider this #7 ... 7. Microsofts refund policy is much more flexible (both sony and nintendo are stuck in the past w refunds and customer service sorry) 8. Lets face it...xbox has always had a better online infrastructure XBL = paved the way for online

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