XM Outage Map
The map below depicts the most recent cities worldwide where XM users have reported problems and outages. If you are having an issue with XM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
XM users affected:
XM.com is an innovative online broker with state-of-the-art electronic platforms for trading forex and Contracts for Difference (CFD) on precious metals, stocks, indices and energy.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Allahābād, UP | 1 |
| Kolkata, WB | 2 |
| Nagpur, MH | 3 |
| Patna, BR | 2 |
| Lucknow, UP | 2 |
| Chhindwāra, MP | 6 |
| Bandar Seri Begawan, Brunei and Muara | 1 |
| Palayan City, Central Luzon | 1 |
| Antananarivo, Analamanga | 1 |
| Salem, TN | 1 |
| Colombo, Western | 1 |
| Birmingham, England | 1 |
| Pune, MH | 4 |
| Bengaluru, KA | 5 |
| Rabat, Rabat-Salé-Kénitra | 1 |
| Palermo, Sicily | 1 |
| Raipur, CT | 1 |
| Hyderabad, TG | 4 |
| Selangau, SRW | 1 |
| Ahmedabad, GJ | 3 |
| Kolhāpur, MH | 1 |
| New Delhi, NCT | 2 |
| Kuala Lumpur, KUL | 2 |
| Guwahati, AS | 1 |
| Blumenau, SC | 1 |
| Abu Dhabi, Abu Dhabi | 1 |
| Delhi, NCT | 1 |
| Itapevi, SP | 1 |
| Rio Verde, Tungurahua | 1 |
| Bucharest, Bucureşti | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
XM Issues Reports
Latest outage, problems and issue reports in social media:
-
aware zone (@ZoneAware) reported@XM_COM @jagograhakjago #XM @XM_COM Please look into this matter customer care is still asking me to wait and did not mention any time frame please let me know what information you guys required I cannot share this here in public please DM me and resolve this issue.
-
Lalit Soni (@httpslalit) reported@Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.
-
Zeeshan_Zaan (@ZaanSheri) reported@XM_COM Still waiting for a resolution on my pending payout issue from July 8th and July 10th! Sent all details and proof, but service has been extremely poor with no proper resolution yet. Please look into Ticket ID: hd.1783679461766.bbcmxy.8e37d87a and resolve this ASAP! 😡
-
Tumelo (@ClarenceKeys2) reported@XM_COM please fix the error
-
yunus (@Hayri1903angara) reportedHello @XM_COM ,l need your urgent assistance regarding a manual review for my withdrawal request ID: 92002139 It has been pending for 32 days, and I successfully submitted my verification video over 48 hours ago. Could a support supervisor please check my file and help me.
-
SHIVENDER SINGH (@shivender01) reported@XM_COM Worst service! It's been over 1 week since I deposited funds, and the amount is still not showing in my real trading account. Multiple follow-ups, no proper resolution, no accountability. Holding customer funds for this long is unacceptable. Resolve this immediately! #XM
-
Dhaval Patel (@Dhavalx96) reported@XM_COM I’m extremely disappointed. My deposit of ₹40,000 has not been credited to my trading account despite raising multiple complaints. This issue remains unresolved with no update from your team. I request an urgent response and immediate action. #XM #CustomerSupport
-
PATHANFAIZAN🏇 (@FAIZANPATHAN66) reportedHi @XM_COM , I deposited ₹9,333 today via Google Pay (UPI), but the amount has not been credited to my XM account despite the payment being successful. I've already shared my XM Account ID, UTR, and payment screenshot with support. Please look into this urgently. Thank you.
-
Atul (@Atulmishra7888) reportedIts been 20 days no concrete response by @XM_COM pls help
-
Virat Kohli 🥇 (@appu7209) reported@XM_COM If money doesn't recived within 7 days I'm going to complaint on @XM_COM and those two guys who received the money via UPI.
-
Vivek Maheta (@VivekMahet42864) reported@XM_COM "My ₹50,000 is stuck for over 60 days. No response from Live Chat or Email since April 12. Extremely poor service. My Account ID: 410545922
-
Joseph whyte (@joseph_whyt3) reported@XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this
-
Kamran (@kimz00071) reported@XM_COM Multiple emails to Support and Compliance and repeated live chat follow-ups, yet no response or resolution on an urgent account issue affecting access and trading. immediate escalation to senior team for review. As an “Elite Trader,” this level of service is concerning.
-
msrtrades (@msrtrades) reported@XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot
-
Vasu Lohiya (@lohiyavasu) reported@XM_COM I have deposited 20000rs and my amount in not credit in my trading account pending since 7days and there support team is also not helping recommend not to use this app for trading such bad experience..fraud app