XM Outage Map
The map below depicts the most recent cities worldwide where XM users have reported problems and outages. If you are having an issue with XM, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
XM users affected:
XM.com is an innovative online broker with state-of-the-art electronic platforms for trading forex and Contracts for Difference (CFD) on precious metals, stocks, indices and energy.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Shah Alam, SGR | 1 |
| Frankenthal, Rheinland-Pfalz | 1 |
| Morādābād, UP | 1 |
| Kuala Lumpur, KUL | 1 |
| New Delhi, NCT | 1 |
| Amsterdam, nh | 1 |
| Accra, Greater Accra | 1 |
| Chhindwāra, MP | 2 |
| Jewar, UP | 1 |
| Greater Noida, UP | 1 |
| Zapopan, JAL | 1 |
| Tokyo, Tokyo | 1 |
| Brampton, ON | 1 |
| Singapore, Central Singapore | 1 |
| Johor Bahru, JHR | 1 |
| Kolkata, WB | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
XM Issues Reports
Latest outage, problems and issue reports in social media:
-
Tumelo (@ClarenceKeys2) reported@XM_COM please fix the error
-
Joseph whyte (@joseph_whyt3) reported@XM_COM @XM_COM My online banking deposit of 120k NGN has been missing since May 12th. My bank confirmed it is successful, but support is stalling. Account ID: 86236408 MT5 4 Please look into this
-
Rathore (@SamarRathore9) reported@XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.
-
Christian Ursua (@bossintan1984) reported@XM_COM sniper support what a trash event
-
FxGecko (@FxGecko_Global) reportedFxGecko has sent the complaint to XM for a solution. FxGecko data shows that @XM_COM has 98 customer complaints so far, mostly about XM's severe slippage, causing loss of customer funds and other problems. Among them 37 complaints have been answered and 7 have been resolved.#fx
-
Aziz Hussain (@AzizHussai20038) reported@XM_COM Plz my withdrawal is pending, tried every payment method. Withdrawal is not coming the fund credited back to my account all the time. Finally placed a withdrawal request through bank transfer which is also in pending. Plz help for the sake of your 20 million traders celebration
-
adam.eth (@AdamEth_) reportedHelp me spam @XM_COM
-
WarofGlory (@eadglory) reported@XM_COM XM I made a deposit into my account a week ago and it has not been credited into my account. Is been back and forth with your customer service email. I ask them when it will be credited, I was told they can't give me the exact time and it's a week now . I want my money back
-
PeeKay (@Kevinpmlote) reported@XM_COM You don't want to pay me the money I withdrew on the 1st of November 2022, I'm going to expose you and your support department that failed to help me in any way
-
J Joubert (@joujor14) reportedHey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
-
Manu (@manumadhav3625) reported@XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?
-
Suhag (@Suhag50607117) reportedWithdrawal of 178 USD pending for over 2 weeks. Support only sends automated replies with no real update or timeline. No transaction proof or confirmation provided. Very disappointing experience with XM. Need urgent resolution. @XM_COM #XM
-
Mohammed.eth (@MOHAMED94715372) reportedYo @XM_COM why do I have to login with Google every single time I open the app? 😭 It keeps saying “enable biometrics to avoid this” but my phone doesn’t have fingerprint setup. There should be another option to stay logged in because this is honestly a headache.
-
Md. Yusuf Hasan (@MdYusufHasan13) reportedHey @XM_COM, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
-
AgathaSun (@Agatha_Sun_) reported@Antonio04575217 @XM_COM I very much agree with your point of view, just to illustrate the good side, and not to explain the bad side.