XM status: trading issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of XM reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by XM users through our website.

• Login (50%)
• Website (30%)
• Trading platform (10%)
• Deposits (10%)

Live Outage Map

The most recent XM outage reports came from the following cities:

City	Problem Type	Report Time
Hyderabad	Trading platform	5 days ago
Ashbourne	Login	1 month ago
Çankaya	Login	2 months ago
Chennai	Login	2 months ago
Bengaluru	Website	2 months ago
Shah Alam	Login	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

XM Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lalit Soni (@httpslalit) reported 3 seconds ago

  @NsParma56962962 @XM_COM Has your problem been resolved? Have you received your withdrawal? I am also facing the same problem. My crypto withdrawal is not being received. It is getting cancelled again and again or the FIR should be kept pending.

• 
  Moon (@Moon66796218) reported 7 minutes ago

  @XM_COM Withdrawal request submitted on March 26 still not received. Multiple follow-ups with @XM_COM support only resulted in “under review” replies without proof of transfer. Requesting immediate clarification and Swift copy (MT103)

• 
  Vivek Maheta (@VivekMahet42864) reported 14 minutes ago

  @XM_COM "My ₹50,000 is stuck for over 60 days. No response from Live Chat or Email since April 12. Extremely poor service. My Account ID: 410545922

• 
  Vasu Lohiya (@lohiyavasu) reported 14 minutes ago

  @XM_COM I have deposited 20000rs and my amount in not credit in my trading account pending since 7days and there support team is also not helping recommend not to use this app for trading such bad experience..fraud app

• 
  yunus (@Hayri1903angara) reported 14 minutes ago

  Hello @XM_COM ,l need your urgent assistance regarding a manual review for my withdrawal request ID: 92002139 It has been pending for 32 days, and I successfully submitted my verification video over 48 hours ago. Could a support supervisor please check my file and help me

• 
  Chirag Chaudhary (@ichirag77) reported 18 minutes ago

  @XM_COM More than 68 hours have passed since I reported my deposit issue and shared all the required proof. Yet, there is still no resolution—only the same repeated response. Please confirm that my funds are safe and provide a clear update immediately. #DepositIssue #CustomerSupport

• 
  Suryansh Parihar 💫 (@SuryanshPariha7) reported 19 minutes ago

  @XM_COM I am facing a serious issue My withdrawals dated April 7th and April 11th are showing "Successful" in the app, but no funds have been received in my bank account. Please provide the UTR/Reference numbers immediately to track this. Account ID: 420268010 #XMBroker

• 
  Hakan Diler (@h_dilerofficial) reported 21 minutes ago

  @TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.

• 
  Manu (@manumadhav3625) reported 24 minutes ago

  @XM_COM 🚨 @XM_COM $111 withdrawal marked PROCESSED to wrong account (1 digit error). 2+ weeks, no real update. Where is my money?

• 
  aware zone (@ZoneAware) reported 27 minutes ago

  @XM_COM @jagograhakjago #XM @XM_COM Please look into this matter customer care is still asking me to wait and did not mention any time frame please let me know what information you guys required I cannot share this here in public please DM me and resolve this issue.

• 
  Virat Kohli 🥇 (@appu7209) reported 28 minutes ago

  @XM_COM If money doesn't recived within 7 days I'm going to complaint on @XM_COM and those two guys who received the money via UPI.

• 
  Hakan Diler (@h_dilerofficial) reported 31 minutes ago

  @TKralow @NevalOsman @XM_COM You can support me about this issue Sir? I would be grateful if you will sir.

• 
  Lalit Soni (@httpslalit) reported 31 minutes ago

  @Rayyannowa @XM_COM Withdrawal is not happening and refund will not be done. Till now I am also facing the same problem, I am not getting withdrawal.

• 
  Ankit Gupta (@AnkitGupta280) reported 33 minutes ago

  Hi @XM_COM Can you help me with a withdrawal request that has not been processed for more than 3 weeks. RequestID: ID45OC

• 
  Md Rofiq (@MdRofiq44231364) reported 37 minutes ago

  @XM_COM Your password system very problem big password writing mistake no mistakes not see. Thanks

• 
  alfredk471 (@alfredk471) reported 38 minutes ago

  @XM_COM Profits and psychics wtf. Sociopathic snakeoil scam artists are being promoted by SABC. SABC should be about educating the public not propagating primitive dark-age superstitions.

• 
  msrtrades (@msrtrades) reported 43 minutes ago

  @XM_COM BECAREFUL..XM is not processing deposits even after they receive your funds. it is been 5 days. No funds in Trading account: 110433653. Date of deposit: 24-APR-20026.Amount: 13750 INR. There are bunch of same issues, look at @Trustpilot

• 
  Kamran (@kimz00071) reported 44 minutes ago

  @XM_COM Pathetic support

• 
  William (@William97472331) reported 45 minutes ago

  @XM_COM **** that I won't spend a dime on their useless crap

• 
  WarofGlory (@eadglory) reported 47 minutes ago

  @XM_COM XM I made a deposit into my account a week ago and it has not been credited into my account. Is been back and forth with your customer service email. I ask them when it will be credited, I was told they can't give me the exact time and it's a week now.

• 
  Muhammad Kassim Abdullahi (@m_kmaina) reported 48 minutes ago

  @XM_COM My acc. Had been into archive i open another one and make deposit of $349 but for you guys to verify it become an issue, since last week each day your customer care are cooking different story for me. If you won't verify the acc. Allow me to withdraw my money. ID:63001200

• 
  WhoIZLIkeGOD? (@IFritti) reported 49 minutes ago

  @XM_COM it has been more than 24 hours and now approaching 2 days and my withdrawal request is still pending? various emails to your customer support and they keep forwarding me from one department to another ... where is my money?

• 
  Rathore (@SamarRathore9) reported 51 minutes ago

  @XM_COM I have taken complete screenshots of the entire deposit process from beginning to end, including the XM app process, the third-party payment gateway, the individual QR code generated, payment confirmation, and submitted UTR proof. As a customer, I trusted XM while making this deposit. If, even after following all the required steps correctly, my deposit is lost or not credited, I will be forced to take legal action against XM and all parties involved in this payment process. Customers should not suffer because of delays or issues caused by third-party PSP systems used by the broker. I request XM to resolve this matter urgently and provide full transparency regarding customer deposits.

• 
  vikash jha (@mr_vikash_jha) reported 52 minutes ago

  Your actions have directly resulted in my bank account being frozen. Regarding the withdrawal I made on March 5, a fraud claim has been raised by someone from your side against that transaction. As a direct consequence, my bank account has been frozen, causing me significant financial inconvenience and distress. What is even more unacceptable is the delay in your investigation. I do not understand why it is taking your team so long to investigate and resolve an issue that has already had such serious consequences for me. I expect your team to treat this matter as an urgent priority, provide me with a clear explanation of what happened, and take immediate steps to resolve the issue and have my account unfrozen. I cannot be expected to bear the consequences of a dispute or fraud claim originating from your side. Please escalate this matter to the appropriate team immediately and provide me with a clear update and resolution without any further delay. case 4O6KRU @XM_COM #XM

• 
  Vasu Lohiya (@lohiyavasu) reported 53 minutes ago

  @XM_COM I have deposited 20000rs and my amount in not credit in my trading account pending since 7days and there support team is also not helping recommend not to use this app for trading such bad experience..fraud app

• 
  LookinThefuture (@Crypto_panda567) reported 53 minutes ago

  @XM_COM That's for your support

• 
  Super_Sachin (@sachinbstwd) reported 54 minutes ago

  @XM_COM hi I'm facing problem with withdraw amount. Already last week mailed but nobody responding now.

• 
  adam.eth (@AdamEth_) reported 54 minutes ago

  Help me spam @XM_COM

• 
  Chirag Chaudhary (@ichirag77) reported 56 minutes ago

  @XM_COM Why are you unable to give me a clear answer? Why are you avoiding my questions instead of providing a proper update? I expect a direct response, not repeated generic replies. First'customer support

• 
  Shreya Sonthalia (@ShreyaSont13729) reported 57 minutes ago

  @XM_COM the amount has been debited from the account but I 's not reflecting on XM wallet. I have reached out to customer executives several times but got the same response that it's under review. Seems like XM is a fraud platform. Kindly initiate the refund at the earliest.