xtb Outage Map
The map below depicts the most recent cities worldwide where xtb users have reported problems and outages. If you are having an issue with xtb, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
xtb users affected:
XTB provides access to a variety of markets such as forex, shares, indices, metals, commodities and even cryptocurrencies.The company is regulated in the UK and registered with the Financial Conduct Authority (FCA).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Berlin, Berlin | 1 |
| Sankt Johann in Tirol, Tyrol | 1 |
| Bad Vilbel, Hesse | 1 |
| Duisburg, NRW | 4 |
| Gummersbach, NRW | 1 |
| Hattingen, NRW | 1 |
| Stuttgart, Baden-Württemberg | 1 |
| Mülsen, Saxony | 2 |
| Nitra, Nitriansky | 1 |
| Montpellier, Occitanie | 1 |
| Cartago, Cartago | 1 |
| Maxhütte-Haidhof, Bavaria | 1 |
| Val-de-Reuil, Normandy | 1 |
| Hemer, NRW | 1 |
| Craiova, Dolj | 1 |
| Santiago, Santiago Metropolitan | 1 |
| Deville, ACAL | 1 |
| Paris, Île-de-France | 1 |
| Bratislava, Bratislavský | 1 |
| Val-d’Isère, Auvergne-Rhône-Alpes | 1 |
| Nürnberg, Bavaria | 1 |
| Tournay, Occitanie | 1 |
| Guargacho, Canary Islands | 1 |
| Siechnice, Lower Silesia | 1 |
| Olten, SO | 1 |
| Bordeaux, Nouvelle-Aquitaine | 1 |
| Bagnolet, Île-de-France | 1 |
| Bucharest, Bucureşti | 1 |
| Widensolen, ACAL | 1 |
| Málaga, Andalusia | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
xtb Issues Reports
Latest outage, problems and issue reports in social media:
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kathleen brooks (@KATHLEENBROOKS) reportedMore record highs for gold, and us stocks are expected to extend gains later today. European indices are weaker across the board this morning. Ftse100 is led lower by healthcare. A stronger pound is a problem for the ftse since the majority of big hitters earn in $. @XTBUK
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Mateus Amélio💻 (@MateusAmelio) reported@PeterSchiff @xtbpl The support!
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John (@JohnHopkins_) reported@XTBUK 79% lose money? **** that ****!
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johannes (@yohanne56859746) reported@KATHLEENBROOKS @XTBUK Doesn't slow bond tapering from BOJ means gradual reduction of QE, and isn't ECB likely going to QE? so how does EU appreciate against JPY?....good read tho.
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kathleen brooks (@KATHLEENBROOKS) reportedA very negative tone to markets today. Silver and bitcoin lower, alphabet down 4%, the sell off is not over yet. @XTBUK
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johannes (@yohanne56859746) reported@KATHLEENBROOKS @XTBUK @BBCWorld And on top of all this SNB is looking for intervention to weaken chf but with all this added against the favour of the currency it ignored all and continue to move higher, and what will slow it down and possibly makes it weak?
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kathleen brooks (@KATHLEENBROOKS) reportedLikewise, In Europe the major pharma companies are only suffering mild losses. This is because companies are exempt if they are building facilities in the US. Most are, so their share prices are protected today, but it could lead to weaker growth in Europe down the line.@XTBUK
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Rob (@possiblydefinit) reported@xtbfr @antoinextb WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.
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Don the Donut (@DonTheDonut) reported@XTBUK hi, I just deposit some money through Apcopay, but I received a message said: “due to legal issues we are temporarily blocked it”. Can I get any helps please.
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FlickyThaCreator 🎥 (@Flicky2k) reported@Matix_VE @xtbpl Damn let’s go broski
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kathleen brooks (@KATHLEENBROOKS) reportedIt was easier when there was just one oracle on walk street, now every big hedgie who sells or buys a stake can move a market. Peter Thiel announced that his fund sold its entire Nvidia stake last quarter. Nvidia’s share price is down 1.5% in the pre market. @XTBUK
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Moi Meme (@marc762714) reported@Greg08099243 @xtbfr seems to be down in all countries...
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Jed Frankowski (@JedFrankowski) reportedToday, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb
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Rob (@possiblydefinit) reported@XTBUK Hours in again today. More time wasted on this appalling company. Their reporting systems are broken and about to cause me the loss of thousands because I am unable to supply statements from XTB. How is this company even allowed to trade with such poor systems???
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Pawel (@Pawel90325690) reported@xtbes @ANTONIO_JALIL @XTBLatam When you have No problem?