xtb Outage Map
The map below depicts the most recent cities worldwide where xtb users have reported problems and outages. If you are having an issue with xtb, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
xtb users affected:
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Withdrawals
XTB provides access to a variety of markets such as forex, shares, indices, metals, commodities and even cryptocurrencies.The company is regulated in the UK and registered with the Financial Conduct Authority (FCA).
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Lyon, Auvergne-Rhône-Alpes | 3 |
| Paris, Île-de-France | 3 |
| Berlin, Land Berlin | 2 |
| Villejuif, Île-de-France | 2 |
| Bogotá, Distrito Capital de Bogotá | 2 |
| Lille, Hauts-de-France | 2 |
| Munich, Bavaria | 2 |
| Porto, Distrito do Porto | 1 |
| Lisbon, Distrito de Lisboa | 1 |
| Marl, NRW | 1 |
| Uppsala, Uppsala | 1 |
| Le Puy-en-Velay, Auvergne-Rhône-Alpes | 1 |
| Saint-Ouen, Île-de-France | 1 |
| Figeac, Occitanie | 1 |
| Le Havre, Normandie | 1 |
| Andover, England | 1 |
| Coublevie, Auvergne-Rhône-Alpes | 1 |
| Hanoi, Thành Phố Hà Nội | 1 |
| Medellín, Departamento de Antioquia | 1 |
| Quito, Provincia de Pichincha | 1 |
| Arles, Provence-Alpes-Côte d'Azur | 1 |
| Igualada, Catalunya | 1 |
| Sant Cugat del Vallès, Catalunya | 1 |
| Ponta Delgada, Azores | 1 |
| Poznań, Województwo Wielkopolskie | 1 |
| Sevilla, Andalucía | 1 |
| Hamburg, HH | 1 |
| Wertheim, Baden-Württemberg Region | 1 |
| Neu Isenburg, Hessen | 1 |
| Maintenon, Centre-Val de Loire | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
xtb Issues Reports
Latest outage, problems and issue reports in social media:
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kathleen brooks
(@KATHLEENBROOKS) reported
Markets have barely moved on the back of CPI, the dollar keeps climbing and futures are pricing in a mildly lower open for us stocks. Bond yields are lower, which could limit dollar upside 2yr tsy yield down 5bps @XTBUK
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Jed Frankowski
(@JedFrankowski) reported
Today, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb
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kathleen brooks
(@KATHLEENBROOKS) reported
Uk gdp fell by 0.1% in Oct, surprisingly soft numbers. No growth in services, and the bounce back in production from jaguar land river did not help these figures. Overall, v weak data, it piles more pressure on the chancellor, and makes a rate cut next week certain. @XTBUK
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kathleen brooks
(@KATHLEENBROOKS) reported
There’s not much for bond investors to like about the UK’s fiscal policy right now. Which is a problem, since we’re reliant on them to find our growing national debt. @XTBUK
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Abdullah Bassam
(@abdbassam) reported
@XTBUK the application not working. I can not anmend or close open XAUSAD positions
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Cristian Faúndez
(@cfaundezc) reported
@XTBUK When the global issue will be resolve? muchos traders affected....
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kathleen brooks
(@KATHLEENBROOKS) reported
It was easier when there was just one oracle on walk street, now every big hedgie who sells or buys a stake can move a market. Peter Thiel announced that his fund sold its entire Nvidia stake last quarter. Nvidia’s share price is down 1.5% in the pre market. @XTBUK
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kathleen brooks
(@KATHLEENBROOKS) reported
@ChrisB_IG @XTBUK Agreed. It could be a convenient excuse to kick the can down the road yet again.
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kingscrown
(@kingscrownBTC) reported
@xtbpl 4,1 not bad
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PKwiatek 🪬
(@pawelkwiatek97) reported
@VladimrB3 @xtbpl Brother, but i can't find something better or similar. If we ignore technical problems, they have the best conditions - 0% fees on GPW, IKE and most etfs, stocks etc.
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kathleen brooks
(@KATHLEENBROOKS) reported
GBPUSD has found support around $1.3260 after today’s sell off. However, Gilt yields continue to sell off. The 10 year is now down 7 bps. The bond market is telling us that the UK economy needs help. This could limit GBP space for recovery. @XTBUK
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Abhishek Singh
(@why_abhishek) reported
@cpt_popey @xtbpl What is problem at xtb trading terminal, no sell possible
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kathleen brooks
(@KATHLEENBROOKS) reported
Stronger us data is not impacting bond yields, Tsy yields are down so far on Thursday, but the dollar is stronger and is the strongest currency in the G10 FX space today. @XTBUK
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David23
(@Rendezvous2332) reported
@niebezpiecznik @xtbpl Looks like there are some issues with Anydesk and TeamViewer once his job is TI can anyone ask him if he had installed any of them?
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Grünspan
(@LodzermenschXIX) reported
@Rendezvous2332 @Damian911753581 @xtbpl This problem isn't easy. XTB disables security on its own from the trusted device. True, they need to fix this now.
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