xtb Outage Map
The map below depicts the most recent cities worldwide where xtb users have reported problems and outages. If you are having an issue with xtb, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
xtb users affected:
XTB provides access to a variety of markets such as forex, shares, indices, metals, commodities and even cryptocurrencies.The company is regulated in the UK and registered with the Financial Conduct Authority (FCA).
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Marseille, Provence-Alpes-Côte d'Azur | 1 |
| Berlin, Berlin | 1 |
| Sankt Johann in Tirol, Tyrol | 1 |
| Bad Vilbel, Hesse | 1 |
| Duisburg, NRW | 4 |
| Gummersbach, NRW | 1 |
| Hattingen, NRW | 1 |
| Stuttgart, Baden-Württemberg | 1 |
| Mülsen, Saxony | 2 |
| Nitra, Nitriansky | 1 |
| Montpellier, Occitanie | 1 |
| Cartago, Cartago | 1 |
| Maxhütte-Haidhof, Bavaria | 1 |
| Val-de-Reuil, Normandy | 1 |
| Hemer, NRW | 1 |
| Craiova, Dolj | 1 |
| Santiago, Santiago Metropolitan | 1 |
| Deville, ACAL | 1 |
| Paris, Île-de-France | 1 |
| Bratislava, Bratislavský | 1 |
| Val-d’Isère, Auvergne-Rhône-Alpes | 1 |
| Nürnberg, Bavaria | 1 |
| Tournay, Occitanie | 1 |
| Guargacho, Canary Islands | 1 |
| Siechnice, Lower Silesia | 1 |
| Olten, SO | 1 |
| Bordeaux, Nouvelle-Aquitaine | 1 |
| Bagnolet, Île-de-France | 1 |
| Bucharest, Bucureşti | 1 |
| Widensolen, ACAL | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
xtb Issues Reports
Latest outage, problems and issue reports in social media:
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jnbianco (@jnBianco) reportedHey @XTBUK, how cool would it be to automate trades with @Capitalise_ai? Any way to support them? #Code_Free_Trading_Automation
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kathleen brooks (@KATHLEENBROOKS) reportedHigher yields, a higher dollar and weaker stocks leading up to the Fed meeting at the top of the hour. Gold is also down $9 so far today, which suggests the market may be trying to get ahead of a hawkish message from the Fed today. @XTBUK
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Rob (@possiblydefinit) reported@xtbfr @antoinextb WORST TRADING ACCOUNT I HAVE EVER USED. My advice to anyone wanting to open an XTB account is to avoid this company. The support is not existent, and their systems are broken.
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Rob (@possiblydefinit) reported@XTBUK Hours in again today. More time wasted on this appalling company. Their reporting systems are broken and about to cause me the loss of thousands because I am unable to supply statements from XTB. How is this company even allowed to trade with such poor systems???
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The Spurs Express (@TheSpursExpress) reported🗣Jose Mourinho: “When you sign a player, it isn’t just their data but their mentality, their support system, their work ethic. When players make a step to a big club, they need to have the mentality to take on the pressure and the expectation and deliver." [via @XTBUK] #COYS
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Rob (@possiblydefinit) reported@XTBUK Don't get caught in this scam. Trustpilot has highlighted that there are scam reviews on XTBs reviews. I've been caught. 2 weeks in and I am still battling to get basic reports from the badly managed company. Incompetent staff are lying to me and reports are broken
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Axel F 🤠 (@BoabSideshow) reported@XTBUK is so bad. Why do stock prices not update live overnight? Virtually impossible to track your portfolio 🙄
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Poposky📈 #ENDSARS #ENDSWAT (@KingJohntille) reported@XTBUK Please I have been trying to withdraw with my domicilary GTBANK account from Nigeria for over a year now...🤔 can anyone help
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Rob (@possiblydefinit) reported@XTBUK AVOID XTB - its a total disaster of a company - poor support - poor platform, a general disaster. See trust pilot for how poor this company actually is. Nobody nominated this company = I was their customer - its very poorly managed. NO help from support - disaster
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Jed Frankowski (@JedFrankowski) reportedToday, a polish fintech @xtbpl learnt the hard way that there are corners that one can cut, and others that we must be very persistent to do right. From what we know (and partially speculate on, based on pieces of information from users), XTB team used Integer for the ID of transaction. A signed one. They grew dynamically over last few years, which resulted in a dooms day today. The integer flipped. From MAX_INT to MIN_INT resulting in negative numbers of ID of transactions. This completely broke the system, and users can't do anything. Opening positions, closing positions - nothing works. And there seems to be no solution at the horizon. At least not one with a proper ETA. This doesn't look good, since this is literally a 101 of system design... Hopefully they can recover the system soon, but let that be the lesson for all the founders out there - do your homework. #xtb
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Rob (@possiblydefinit) reported@XTBUK AVOID XTB - its a total disaster of a company - poor support - poor platform, a general disaster. See trust pilot for how poor this company actually is.
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PKwiatek 🪬 (@pawelkwiatek97) reported@VladimrB3 @xtbpl Brother, but i can't find something better or similar. If we ignore technical problems, they have the best conditions - 0% fees on GPW, IKE and most etfs, stocks etc.
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tfanget (@tfanget) reported@xtbfr down ?
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kathleen brooks (@KATHLEENBROOKS) reportedStronger us data is not impacting bond yields, Tsy yields are down so far on Thursday, but the dollar is stronger and is the strongest currency in the G10 FX space today. @XTBUK
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kelly-louise herbert (@kellylouisemoo) reported@XTBUK what is happening?? Waiting to buy coinbase stock and you app is down 😪
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