Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1
Thatcham, England 1
Les Abymes, Guadeloupe 1
Seaford, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • AnneBarschall AnneBarschall (@AnneBarschall) reported

    @zoom_us I did this, but it's still not right. This is a problem, because I'm supposed to be in a virtual play soon and I'm supposed to use a virtual background.

  • xyu119 Xi Yu (@xyu119) reported

    Hey @zoom_us, 11/19, I stopped getting notifns of Ss in the waiting rm while I was in a brkout rm w/ other Ss until I went back into the lobby. Previously, they popped up as "unassigned," so I would know to go to lobby and let Ss into the mtg. Some waited 10 min for me! 😭 Help?

  • TrilceNavarrete Trilce Navarrete (@TrilceNavarrete) reported

    @zoom_us idea for next version: please add a clock function to help speakers time their interventions

  • Kristian_Foged Kristian Hoareau Foged (@Kristian_Foged) reported

    @zoom_us support is so bad that following their instructions, has managed to make my situation worse by leaving me with a new basic account and completely locked out of my paid account. No access possible and no ability to reset login to my paid account, can't even cancel.

  • SanDiegoSummit PainResearchEducation (@SanDiegoSummit) reported

    @OneBandwagonFan @zoom_us @IdealSeat My issue w/ticketing software is how the reg forms are printed off & sometimes missing registrants. I print them off to keep paper copies & either questions or policies or answers are missing on the printouts. Currently using Squarespace b/c I like their forms. Will reach out.

  • alexander_lex Alexander Lex (@alexander_lex) reported

    @zoom_us That doesn't really help – it's still all little windows for participants, chat, video, and menu. What would be useful is to have a single window that contains all of these menus, just like when you're not screen-sharing.

  • BoneLolo lolo (@BoneLolo) reported

    @zoom_us check dm the trust and safety team didnt help

  • DeborahKurata Deborah Kurata (@DeborahKurata) reported

    Hey @zoom_us , is there a way to mute the entire meeting for a few moments? I know I could turn off my system volume, but that doesn't help if I need to talk to a deliver person or check a voice mail message using the same computer. Any suggestions?

  • MathTeacherJH Joe Herbert (@MathTeacherJH) reported

    @xyu119 @zoom_us I’ve had the same problem @Zoom_us!

  • BoneLolo lolo (@BoneLolo) reported

    @zoom_us I need some customer support error code 1132 doesnt let me join any meetings after reinstalling and uninstalling and doing everything

  • jw_lockhart Jeff Lockhart (@jw_lockhart) reported

    Tried to fix my @zoom_us install. Broke it worse.

  • Ariyanaaganee ari ✨🤷🏽‍♀️ (@Ariyanaaganee) reported

    @zoom_us I need help

  • caitlen LizzieBee (@caitlen) reported

    Why is my @zoom_us not working!!!! Why is it busy? Why Why Why??? It's my Saturday group chat hangout time!! I NEED MY GIRLS.

  • RhettMitter Rhett Mitter (@RhettMitter) reported

    @AskRobMerrill @PortalFacebook @zoom_us The Zoom app on other Portal devices is mainly touch while the TV would require you to navigate via remote. That's the issue, I'd imagine. I'm sure FB wants it. I'm sure the hardware can handle it. It's more about when/if Zoom will prioritize the dev work needed.

  • TheBigBlueWave The Big Blue Wave (@TheBigBlueWave) reported

    @Nick_otine127 @GovWhitmer @zoom_us I think your missing the point. Hospitals are filling up and at this rate some will suffer trying to breathe and die. If some lock downs help prevent some of this, I’m all for it. We know a vaccine is on the way. So we have hope.

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