Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mexico City, CDMX 9
Seattle, WA 7
Portland, OR 7
Los Angeles, CA 6
Quito, Provincia de Pichincha 5
New York City, NY 5
Chicago, IL 4
Minneapolis, MN 4
Birmingham, England 3
Bogotá, Distrito Capital de Bogotá 3
Orlando, FL 3
Austin, TX 3
Washington, D.C., DC 3
San Jose, CA 3
Providence, RI 2
London, England 2
Kenmore, WA 2
Petaluma, CA 2
Vienna, Wien 2
Basildon, England 2
St. Louis, MO 2
Manchester, England 2
Brussels, Bruxelles-Capitale 2
San Isidro, Lima 2
Sacramento, CA 2
Santa Rosa, CA 2
Lima, Provincia de Lima 2
Nashville, TN 2
Berkeley, CA 2
Atlanta, GA 2

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • MichaelRippe Michael Rippe (@MichaelRippe) reported from Los Angeles, California

    Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button.

  • cindyvbosch Cindy VandenBosch (@cindyvbosch) reported from Brooklyn, New York

    @zoom_us Our community board wants to host public meetings via Zoom but we need automated captions to ensure ADA compliance. I read that such a service does exist. How do we enable them? Instructions on Zoom website are only for third-party or assigning someone to caption.

  • chgodby Chris Godby (@chgodby) reported from Cincinnati, Ohio

    @AlexBerenson @zoom_us No doubt. Massive rotation out of stay home stocks & into names that will benefit from back to normal. Carnival Cruise up 34%, AAL (American Air) up 15.8%, DIS (Disney) up 10%, MasterCard up 10%, LiveNation (concerts / events) up 23%. NFLX down 5%, ZM down 12%, Pelaton down 16%

  • techdecisions DrPhil of Technology (@techdecisions) reported

    @zoom_us @ShieldVoC my virtual backgrounds, all of them, are getting clipped at the sides? what's up w/that? macOS Big Sur. used to be better. pls fix.

  • ChrisBataluk Christopher Bataluk (@ChrisBataluk) reported

    @zoom_us I just want to point out it’s terrible I’m paying for your service and when I try to get technical support it says your technical support line is unavailable, it then asks me to send an email for pro accounts then I get an answer of we aren’t answering support inquiries

  • kaity_haley Kaity Haley (@kaity_haley) reported from Princeton Junction, New Jersey

    NEED HELP...how can I set up a webinar that students from two schools (2000+) can all watch. Apparently we do not have a @zoom_us account to support this and @GoogleForEdu now charges when it was free last year..have an entire wellness day planned and need the tech to support it

  • AmberForIowa Amber Gustafson (@AmberForIowa) reported

    @zoom_us - why can't I choose a default time zone on your platform like I can with other schedule-related software programs? Listing all the meetings in Pacific Standard Time is clunky, annoying and confusing. Wish you would fix.

  • GehaniNeil Neil Gehani (@GehaniNeil) reported

    .@zoom_us - when is an update coming for macOS Big Sur? Zoom is quite a bit degraded when running on this os, both audio and video. Video reliability is down and audio, particularly #bluetooth #AirPods breaks up a lot. It doesn't happen in Google meet. The change is the OS.

  • erikwesslen Erik Wesslen (@erikwesslen) reported from DeWitt, Michigan

    @stevenspohn @zoom_us As much as I agree with this, the cost in compute to caption all zoom calls would bankrupt the company in no time. As a PM who worked on this very problem, it is not easy to solve.

  • MichaelRippe Michael Rippe (@MichaelRippe) reported from Los Angeles, California

    Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button. #MSNBC2020

  • kpjungle Kim Pedersen (@kpjungle) reported

    @SFoskett @zoom_us Lets utilise a new chip in order to fix a broken app… what a world we live in.

  • MichaelRippe Michael Rippe (@MichaelRippe) reported from Los Angeles, California

    Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button. #MSNBC2020 @DeadlineWH

  • geektech713 Robert Oberhoff (DigitalraoSolutions,dba last RAWR (@geektech713) reported

    I am having @zoom_us issues my password wont work on ZOOM meeting @zoom do yall offer customer /client services?

  • MikeFlynn55 Mike Flynn (@MikeFlynn55) reported from Northampton, Massachusetts

    @Dsrussosusan @zoom_us Good point. I was thinking about it from a project perspective. For example, if different students worked on different problems, you could name each breakout group to correspond with specific problems. Then have students select the group that matches the problem they worked on.

  • mcrabtree100 Marisa Crabtree (@mcrabtree100) reported from Los Angeles, California

    @zoom_us is there an outage? I just got kicked off a class and then half of my students were kicked out and couldn’t get back on. It happened at about 9:15am PST.

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