Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:

Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Mexico City, CDMX | 9 |
Seattle, WA | 7 |
Portland, OR | 7 |
Los Angeles, CA | 6 |
Quito, Provincia de Pichincha | 5 |
New York City, NY | 5 |
Chicago, IL | 4 |
Minneapolis, MN | 4 |
Birmingham, England | 3 |
Bogotá, Distrito Capital de Bogotá | 3 |
Orlando, FL | 3 |
Austin, TX | 3 |
Washington, D.C., DC | 3 |
San Jose, CA | 3 |
Providence, RI | 2 |
London, England | 2 |
Kenmore, WA | 2 |
Petaluma, CA | 2 |
Vienna, Wien | 2 |
Basildon, England | 2 |
St. Louis, MO | 2 |
Manchester, England | 2 |
Brussels, Bruxelles-Capitale | 2 |
San Isidro, Lima | 2 |
Sacramento, CA | 2 |
Santa Rosa, CA | 2 |
Lima, Provincia de Lima | 2 |
Nashville, TN | 2 |
Berkeley, CA | 2 |
Atlanta, GA | 2 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Michael Rippe (@MichaelRippe) reported from Los Angeles, California
Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button.
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Cindy VandenBosch (@cindyvbosch) reported from Brooklyn, New York
@zoom_us Our community board wants to host public meetings via Zoom but we need automated captions to ensure ADA compliance. I read that such a service does exist. How do we enable them? Instructions on Zoom website are only for third-party or assigning someone to caption.
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Chris Godby (@chgodby) reported from Cincinnati, Ohio
@AlexBerenson @zoom_us No doubt. Massive rotation out of stay home stocks & into names that will benefit from back to normal. Carnival Cruise up 34%, AAL (American Air) up 15.8%, DIS (Disney) up 10%, MasterCard up 10%, LiveNation (concerts / events) up 23%. NFLX down 5%, ZM down 12%, Pelaton down 16%
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DrPhil of Technology (@techdecisions) reported
@zoom_us @ShieldVoC my virtual backgrounds, all of them, are getting clipped at the sides? what's up w/that? macOS Big Sur. used to be better. pls fix.
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Christopher Bataluk (@ChrisBataluk) reported
@zoom_us I just want to point out it’s terrible I’m paying for your service and when I try to get technical support it says your technical support line is unavailable, it then asks me to send an email for pro accounts then I get an answer of we aren’t answering support inquiries
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Kaity Haley (@kaity_haley) reported from Princeton Junction, New Jersey
NEED HELP...how can I set up a webinar that students from two schools (2000+) can all watch. Apparently we do not have a @zoom_us account to support this and @GoogleForEdu now charges when it was free last year..have an entire wellness day planned and need the tech to support it
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Amber Gustafson (@AmberForIowa) reported
@zoom_us - why can't I choose a default time zone on your platform like I can with other schedule-related software programs? Listing all the meetings in Pacific Standard Time is clunky, annoying and confusing. Wish you would fix.
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Neil Gehani (@GehaniNeil) reported
.@zoom_us - when is an update coming for macOS Big Sur? Zoom is quite a bit degraded when running on this os, both audio and video. Video reliability is down and audio, particularly #bluetooth #AirPods breaks up a lot. It doesn't happen in Google meet. The change is the OS.
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Erik Wesslen (@erikwesslen) reported from DeWitt, Michigan
@stevenspohn @zoom_us As much as I agree with this, the cost in compute to caption all zoom calls would bankrupt the company in no time. As a PM who worked on this very problem, it is not easy to solve.
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Michael Rippe (@MichaelRippe) reported from Los Angeles, California
Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button. #MSNBC2020
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Kim Pedersen (@kpjungle) reported
@SFoskett @zoom_us Lets utilise a new chip in order to fix a broken app… what a world we live in.
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Michael Rippe (@MichaelRippe) reported from Los Angeles, California
Someone please help @MichaelSteele with @zoom_us! Good guy, not great with the mute button. #MSNBC2020 @DeadlineWH
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Robert Oberhoff (DigitalraoSolutions,dba last RAWR (@geektech713) reported
I am having @zoom_us issues my password wont work on ZOOM meeting @zoom do yall offer customer /client services?
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Mike Flynn (@MikeFlynn55) reported from Northampton, Massachusetts
@Dsrussosusan @zoom_us Good point. I was thinking about it from a project perspective. For example, if different students worked on different problems, you could name each breakout group to correspond with specific problems. Then have students select the group that matches the problem they worked on.
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Marisa Crabtree (@mcrabtree100) reported from Los Angeles, California
@zoom_us is there an outage? I just got kicked off a class and then half of my students were kicked out and couldn’t get back on. It happened at about 9:15am PST.