Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Griffith
(@BumblePR) reported
from
Norton Center, Massachusetts
@ShereesePubHlth @zoom_us @askjoyrios @lorenlas1 Oh my gosh, yes! In this house, we have the issue of Boden loudly dropping himself outside of my office door when I close it for a call. Normally, I leave my door open and he lays in the door frame - or I worked downstairs so I could supervise remote learning. Lol
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'm begging you to have a customer service representative call me. Its been 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Its definitely not because you care about customers. Ive been trying to resolve and issue for 4 days.
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Miguel Coka
(@MiguelCoka) reported
from
Boca Raton, Florida
@verge Teams is good for collaborating but if u want to join a video meeting without getting strange errors that u have no idea how to fix I suggest @zoom_us just click join & u r good. Microsoft products r very much IT support dependent.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I want a phone call. I've been begging Michelle Frick for assistance for THREE DAYS. Your online system crashes or kicks me out. When I call I have been put on hold for 20+ minutes, then someone who can't help me takes a message and promises a call back.
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Jyoty Singh
(@BecauseJyoty) reported
from
Hackney, England
@zoom_us sort your customer service out!!!!!! Kmt I’m trying to set up a free educational webinar and you’re basically making it impossible 😭
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Joseph S. Mauro
(@jsmauro13) reported
from
Manhattan, New York
Clearly @zoom_us has yet to fix the security features that keeps useless attendees from crashing meetings.
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David Wyatt: Mask Jeeves
(@davidmwyatt) reported
from
Austin, Texas
@photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.
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Gary Rikard
(@garyrikard) reported
from
San Diego, California
@ylfnogard54 @CPDChina @MauraMoynihan1 I understand the law and China has a lot of latitude with discretion. a tough issue because if you are cited for violation then you are forbidden to do business in China forever. #zoom is in a tough spot. @zoom_us must partner with other companies and apply pressure to China
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us still no response. THREE DAYS. I've left 4 messages. No call! Your online customer service just gives me the run around and refuses to help.
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Randy Garver
(@garver_randy) reported
from
Virginia Beach, Virginia
@zoom_us I have to say that the support and customer service at zoom is one of the worst experiences ever. Almost as worse as AOL when they were a real thing.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Gary Rikard
(@garyrikard) reported
from
San Diego, California
@CPDChina @zoom_us needs to address this topic. It is a monumental issue of #brand #trust. Video conferencing is about bringing people together, being #inclusive. It is not a tool of #oppression or enabling #humanrightsviolations #Zoom needs to do better and correct this situation.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @smashingmag Too bad customer service isn't accessible.
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Ninna Makrinov @ChileHunger
(@NinnaMakrinov) reported
from
Birmingham, England
@HelenConnick @zoom_us That reminded me so much of the start of my career. I worked in consultancy. I prepared teaching materials and did the research. Older men taught them. I was told I was too young. I was not told I was female and not thin enough, although I'm sure that was part of the problem.
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