Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Melbourne, VIC | 3 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
| City of London, England | 1 |
| Grande Prairie, AB | 1 |
| Sydney, NSW | 1 |
| Tampa, FL | 1 |
| Negrar, Veneto | 1 |
| Ronchin, Hauts-de-France | 1 |
| Hastings, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us Nice job attempting to take this offline....your "product" is good "service is bad"
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jorn 🥑
(@jorn_knuttila) reported
Have witnessed several times in the last 3-4 weeks where screen sharing tends to freeze, unbeknownst to the presenter in @zoom_us meetings. It's happened to me, and others. We cannot figure out why, and frequently leaving and rejoining is only way to fix it. Anybody else? 🤬
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Nina Harris
(@ninapharris) reported
@zoom_us Having two separate places for "enable waiting room" is not only terrible, it doesn't work. My local "enable waiting room" feature won't stay selected when I restart. So it's not just poorly designed, it ALSO has a bug too? UI, please!
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Mackenzie Feldman
(@mackenziekfeld) reported
Hi @zoom_us I need help and it's impossible to get in touch with anyone. Can you help me?
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james ward-gwilliam
(@jameswardg) reported
@zoom_us Just did immediately got an email saying unable to respond to your open tickets at this time and to use your online resources when I know the issue is not in said resources
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Edward Mbeche
(@EdwardMbeche) reported
@zoom_us Oooh ok, for some reason I was just clicking the drop down menu trying to find that option,.. Thanks
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AmericanWoman
(@Iowa4Trump20) reported
@zoom_us I had my first two Zoom meetings this week and both were a disaster. First attempt on my work computer via Chrome, and had 50% functionality. Downloaded the app on my Surface Pro & could not get the sound or mic to work. Checked mic settings, still did not work. Terrible product.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us or an even better way to say it would be "We're sorry for the problem and frustration. We care. Please DM us so we can get this resolved" No charge for the communication lesson.
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Zach Wilmarth
(@Zwilmarth) reported
@zoom_us Your stock price has deflated drastically, do you believe this will fix itself in 2021?
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Catherine: Virtual Assistant & Bestselling Author
(@DelegateVA) reported
@zoom_us Is there a way to allow a sound to chime when someone joins the waiting room? This is a MASSIVE problem when hosting as you don't want to / can't keep going back to see if anyone is waiting. I've now asked this twice and your chat is as much use as a chocolate tea pot.
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Nina Harris
(@ninapharris) reported
@zoom_us I have the GLOBAL setting from the webpage checked to always require a waiting room and the redundant option to not let people enter the room before the host. It's broken and toggling it on and off did no good. That's the only reason I even saw the in-meeting one.
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saynave
(@saynave) reported
from
Philadelphia, Pennsylvania
Hey @SpeakerPelosi is @zoom_us broken? Hop on zoom and finish this count!
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Flump
(@Jujjaloo) reported
@zoom_us can you offer any advice about recording please? Previously I could do a meeting with just myself and record my screen share. I can’t seem to do this at the moment. Any help would be appreciated.
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#EndBadGovernance
(@as_kings1) reported
@zoom_us Hello, I'm having a billing issue on my zoom account and I require an urgent response.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us your chat and email folks or bots are HORRIBLE I've chatted & emailed 17X in the last 3 wks about the same issue Each time yall say the issue has been fixed but it's NOT IF you CARE message me for more details OR look at my account get my phone number and call me
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