Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ihlow, Lower Saxony 1
Bogotá, Distrito Capital de Bogotá 1
Krefeld, NRW 1
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
Boston, MA 1
New York City, NY 1
Houston, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • modtl11 Steven Tattum (@modtl11) reported

    @zoom_us I can't login via Facebook on my Zoom client on my Windows PC. All it does is take me to the web client. I want to open it in the actual Zoom program client as usual.

  • SouthLondonGirl Alanna (@SouthLondonGirl) reported

    Hello @zoom_us: at my work (skint charity) we have an audio add-on so we can connect to members via their landline and they can join in groups etc. BUT it hasn't worked for a month, customer service advice doesn't work and we are stuck.

  • spnariana78 Orla saw Ari 19/09/19🐝🖤🏹 (@spnariana78) reported

    @zoom_us used zoom today for a lesson. completely powered down my Kindle even though it was fully charged. Now it won't turn back on at all. Attempted to join the meeting on a different device and couldn't. Not a good app. Really annoyed

  • toriinks Tori D. (@toriinks) reported

    Is @zoom_us down ?

  • Social_Morgan_ Liz Morgan (@Social_Morgan_) reported from London, England

    @zoom_us I’ve been in touch with about our Zoom pro and webinar account as you’ve cancelled both of these in error but no one is responding to my emails! Please can someone get in touch!

  • Josh_Merfeld Josh Merfeld (@Josh_Merfeld) reported

    @AshwDeshpande @zoom_us I didn’t use to have a problem. This is new :(

  • pattirullo pattirullo (@pattirullo) reported

    @zoom_us I have been on hold for over an hour trying to get help on my zoom account - no answer Then Spent another hour trying to find an email so I can email someone both my account numbers to try and get help it’s horrible customer service

  • whatsabschalten WhatsAbschalten (@whatsabschalten) reported

    @jordanhgreen @signalapp @zoom_us Officially, group calls have only been available since mid-December. Since then, there have been no expansion plans. But that should certainly not be a problem.

  • Winlar Winlar (Voter and Winner) (@Winlar) reported

    @zoom_us Here's a thing about Zoom as a teacher. If the Internet hiccups one little bit, it kicks you out of your own meeting, puts a random kid in charge as host, then won't let you back in unless the teacher (you) admits you back, which you can't do. Zoom, fix this!

  • SouthLondonGirl Alanna (@SouthLondonGirl) reported

    Does anyone else I know use this feature, can anyone else help us? We've had to massively reduce our face-to-face services and we know people are very isolated, all contact helps. The option has just dropped off the interface. @zoom_us

  • albierockstar allan hale jr (@albierockstar) reported

    @zoom_us is sOoO secure. My wife just had a call with her doctor. When it was over, she put her phone down. A few minutes later, heard her doctors voice saying hello from her pocket, along with a stranger. How tf?

  • PaulCoffeeFreak Paul Yates (@PaulCoffeeFreak) reported

    @zoom_us I need to provide call-in access for non-camera users in my invite. Am I able to do so with my free account? All my invite shows is a web link. Little help?

  • JamesGluz James Gluz (@JamesGluz) reported

    if @zoom_us auto transcribed the sessions and you could search your recorded sessions for specific keywords and then just jump to the different times with an arrow. I would pay for that service. I do High ticket sales/consulting calls.

  • EbonyJHilton_MD Ebony Jade Hilton, MD (@EbonyJHilton_MD) reported

    @mutalenkonde Don’t let them forget that walk as you login to @zoom_us. They can see it, sis!

  • LenneKlingaman Lenne Klingaman (@LenneKlingaman) reported

    @zoom_us This video preview dialog feature doesn't seem to always work. It used to before every call and now it recently has stopped despite my settings being set up as you described! Help?

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