Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Boston, MA 2
Altoona, PA 1
Denver, CO 1
Enfield Town, England 1
Cleveland, OH 1
Ihlow, Lower Saxony 1
Bogotá, Distrito Capital de Bogotá 1
Krefeld, NRW 1
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
New York City, NY 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us @ToryBurchFdn @toryburch I'd like the opportunity to talk to customer service. But Zoom doesn't care about customers.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us Congratulations on your new gig. Fix Zooms customer service issues. No one seems to actually work there. I've spent 4 days trying g to resolve a very simple issue.

  • welshmanupnorth Ceri Davies (@welshmanupnorth) reported from Accrington, England

    I have used #Zoom for meetings at least 4 or 5 times a week for the last 15 weeks without a problem but only tried using #MSTeams twice both unsuccessfully with abandoned meetings. I think that’s conclusive @MicrosoftUK @zoom_us

  • asormannilsson AndersSorman-Nilsson (@asormannilsson) reported from Sydney, State of New South Wales

    Love @zoom_us technology but their customer service is crazily bad. Have been waiting 3 months (several phone calls, emails and robot chats) for anyone to get back to us as we are being double billed. #zoomfail

  • davidmwyatt David Wyatt: Mask Jeeves (@davidmwyatt) reported from Austin, Texas

    @photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us @smashingmag Too bad customer service isn't accessible.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us I want a phone call. I've been begging Michelle Frick for assistance for THREE DAYS. Your online system crashes or kicks me out. When I call I have been put on hold for 20+ minutes, then someone who can't help me takes a message and promises a call back.

  • rachithegde Rachit Hegdé (@rachithegde) reported from Coonoor, State of Tamil Nādu

    @zoom_us Hey!I've tried disabling one of the paid extensions on my zoom account that doesn't get disabled. Tried twice. Just got billed for the extra extension second time in a row. Would like to initiate a refund and discontinue from the service.Have raised a ticket. No response

  • inku08 rinku (@inku08) reported from Mumbai Suburban, State of Mahārāshtra

    @zoom_us @ericsyuan Need a reply urgently on my issue

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us still no response. THREE DAYS. I've left 4 messages. No call! Your online customer service just gives me the run around and refuses to help.

  • MichaeljRacz Michael Racz (@MichaeljRacz) reported from Alpharetta, Georgia

    @zoom_us Need some help with your product and nobody answers the phone.

  • KellyKlobucher Kelly Klobucher (@KellyKlobucher) reported from LaSalle County, Illinois

    @zoom_us I'm begging you to have a customer service representative call me. Its been 4 days.

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