Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Cleveland, OH 1
Ihlow, Lower Saxony 1
Bogotá, Distrito Capital de Bogotá 1
Krefeld, NRW 1
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
Boston, MA 1
New York City, NY 1
Houston, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • jeffzurel jeffzurel (@jeffzurel) reported from Edenburg, Gauteng

    Hi, @zoom_us Using MacBook Pro today I could not see other (6) participants. Until today had no probs with your “Pro” version. Please help. Thanks!

  • BelvedereVicar Simon Archer (@BelvedereVicar) reported from Crayford, England

    @minidvr @RevdEmmaGoldby @vahva @zoom_us Nope, it was an OBS set up issue. I failed to include the audio stream into the scene. My mistake but the rest was fine and I worked it out pretty quick.

  • PIniomor IAmPete (@PIniomor) reported from Abuja, Federal Capital Territory

    @zoom_us is down!

  • ppk007 Pravin (rhymes with ravine) (@ppk007) reported from Palo Alto, California

    @stevesi @zoom_us I'd settle for their customer service to respond. We upgraded to a corporate account and though I accepted the invite and signed up I still have a basic account.

  • kevinjohnnolan Kevin Nolan (@kevinjohnnolan) reported from Stone, England

    @zoom_us What is going on - Family events being cancelled and it is bad enough without zoom going down after paying for a licence #useless

  • Rev_Roger Roger Bristow (@Rev_Roger) reported from Bromley, England

    @pcdvicar @ChurchTimes @zoom_us @SeeOfRochester We struggled through ... serious issues with sound and video and we lost several of those who tried to join us. I was quite relieved to know that it wasn’t just me ... 😉😂

  • smenor Scott Menor (@smenor) reported from Gilbert, Arizona

    There are many more pressing issues to resolve as a civilization but we really needs to just establish that meetings should be scheduled for their actual start times - especially when they’re are @zoom_us meetings.

  • lazowybassi Zuz (@lazowybassi) reported from Birmingham, England

    @vdvedprakash21 @zoom_us My issue has been resolved. Even though I have paod already, I have clicked ‘upgrade’ and went all the way to the payment but the new payment did not go through and my account restored to the premium. Maybe worth trying on your end if you have urgent meetings.

  • Anthony_North Anthony North (@Anthony_North) reported from Chelmsford, England

    @zoom_us Hi. The decision to remove the ‘unmute all’ button is a disaster for our charity. We run Zoom lessons for people with learning disabilities. They are unable to unmute themselves when required by a tutor. PLEASE HELP.

  • Sciencewriter ScɪᴇɴᴄᴇWʀɪᴛᴇʀ (@Sciencewriter) reported from West Lafayette, Indiana

    @akuehner @zoom_us We have the same issue. Users can not uninstall Zoom on their own because of admin privileges. We’ve decided to move to MS Teams which here is centrally supported.

  • ericanela Erica Canela (@ericanela) reported from Magor, Wales

    @mnewsradio Come on, @zoom_us - don’t let me down twice in one day! I need to see my people!

  • ShellyKramer @shellykramer (@ShellyKramer) reported from Kansas City, Kansas

    @stevemann @zoom_us @KeybaseIO @SkypeBusiness Definitely attributable to a lack of a security first dev mindset. Not a new issue, but freemium users aren’t paying that much attention.

  • sjkilleen Sean Killeen (@sjkilleen) reported from Arlington, Virginia

    Wow. I defended @zoom_us through their security issues too, saying the UX was way better and they'd catch up quickly. This security stance I cannot defend or support. This is a problem of leadership at the top. Will see if I can find alternatives I can lobby for.

  • callmeshegs Shegzy Billions - Greatness is a Marathon (@callmeshegs) reported from Ikeja, Lagos State

    @zoom_us I can't find enable custom live streaming service on my account .. How can I resolve this

  • dany_tavares Danyelle Tavares (@dany_tavares) reported from São Paulo, São Paulo

    @zoom_us Help us! From Brazil!!

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