Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 5
Melbourne, VIC 4
Paris, Île-de-France 4
Birmingham, England 4
Mumbai, MH 4
Barcelona, Catalunya 3
Chennai, TN 3
City of London, England 2
Sydney, NSW 2
Hastings, England 2
Madrid, Comunidad de Madrid 2
Berlin, Land Berlin 2
Köln, NRW 2
Manchester, England 2
Pune, MH 2
Hamburg, HH 2
Bath, England 2
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1
Leeds, England 1
Grande Prairie, AB 1
Tampa, FL 1
Negrar, Veneto 1
Ronchin, Hauts-de-France 1
Sheffield, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • nathapolitico Danielle N Scott (@nathapolitico) reported

    @zoom_us Q:I use video timers (YouTube or online stopwatch). I used to be able to keep these sites up as my shared screen & go to a different page & monitor student work & the timers still run. Now when I do it the timers pause for participants or goes black (in Slides). Can we fix this?

  • rahuld__ Rahul Desai (@rahuld__) reported

    @zoom_us I'm trying to understand the feasibility of this use case: Alice has a Pro account. Bob has a Free account. Alice wants to schedule a meeting for Bob, who is NOT part of her company. She wants to enable Bob to host the mtg w/o having to start it herself. Can you help?

  • twobluecats dean s barron (@twobluecats) reported

    @DrTomFrieden @missb62 yes, agreed, in my #statistical opinion. closing airports until 01feb2021 might help, too. refund all tickets. people who can afford to fly can afford to @zoom_us and those that cannot should be given free internet and computers.

  • WeedenKim Kim Weeden (@WeedenKim) reported

    Suggestion for @zoom_us: indicators on the bottom bar that show, in real time, the speaker's internet connectivity and audio quality. Would help compensate for the absence of nonverbal cues that help speaker figure out when comment isn't intelligible (because of tech issues).

  • EastGlacierMT Judy A. Jones (@EastGlacierMT) reported

    @ShelettaIsFunny @LovaasInstitute @zoom_us Time for IPads! Have not touched my desktop in years, and rarely open the MacBook anymore. I even sleep with my IPad for those 3 am questions I have to look up! Never a problem other than cracked screens....🇺🇸🚀

  • US_of_the_West 🇺🇸🇮🇱🇭🇰🇹🇼U.S. of the West🌐🦅 (@US_of_the_West) reported

    @zoom_us FIX THE MAC CLIENT ON BIG SUR!!!

  • justsayinman Deon Irvin (@justsayinman) reported

    @zoom_us you guys should suspend Jefferson Parish Public School System until they fix the record of Ka’Mauri Harrison. They used your platform to taint his school record, they need pressure to do the right thing. Through your platform the contend a home is apart of the school.

  • claudiaalick claudiaalick (@claudiaalick) reported

    @webcaptioner @zoom_us Waaaait. Is this function where you can embed the caption in the zoom? I need more details. Even if it’s not working perfectly I need this service

  • ykyungkyoto Yung Kyoto (@ykyungkyoto) reported

    @zoom_us please make a glitch so I can get out of my classes

  • ebrosenbaum26 Elizabeth R (@ebrosenbaum26) reported

    I shouldn’t be surprised that I’m having way too much trouble trying to delete my old @zoom_us account after an email and name change. Even their “contact us” support form is ridiculous... #Zoom2020 #virtualeverything

  • DrSethMurray Seth (@DrSethMurray) reported

    @LucasAHaag @zoom_us I understand how this could lead to a lot of problems, if you were saying things about someone late they might perceive as derogatory. But in many meetings, the positives outweigh the negatives IMHO so a toggle switch might help.

  • HeidiFenn HEiDi FeNN✨ (@HeidiFenn) reported

    @zoom_us is driving me crazy!! I am paying for my account yet can’t get any customer service help!! UGH! Never again.

  • theDroneU Drone U (@theDroneU) reported

    @zoom_us your service has recylced captcha for 23 mins. Service is down. #zoom #serviceOutage

  • rlpb110 Rachel Billington (@rlpb110) reported from Guildford, England

    Clever Twitter friends. Any idea how to solve @zoom_us probs for Mum&Dad? Each time they can’t turn camera on & all we can see is a crossed out camera symbol. They can see us & we can hear them. All settings have been checked - they say. Got to sort it b4 Christmas #zoom #help

  • Bruce35dc BruceDC (@Bruce35dc) reported

    @bookoisseur @zoom_us Any time. Hopefully that will fix her problems.

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