Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| New Orleans, LA | 1 |
| Manchester, England | 1 |
| Naples, FL | 1 |
| Orinda, CA | 1 |
| Southlake, TX | 1 |
| Lincoln, NE | 1 |
| New York City, NY | 1 |
| Dublin, Leinster | 1 |
| Barcelona, Catalunya | 1 |
| Sapporo, Hokkaido | 1 |
| Redmond, WA | 1 |
| Reinholds, PA | 1 |
| Pavas, Provincia de San José | 1 |
| Medellín, Departamento de Antioquia | 1 |
| Stuttgart, Baden-Württemberg Region | 1 |
| Colchester, England | 1 |
| Washington, PA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Ma. Cristina Lopez M
(@Crismas2017) reported
@zoom_us Help me! I have problems logging into my zoom pro account. Because email was changed of google at microsoft.
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Suzie Stanier
(@suziestanier1) reported
@zoom_us My issue is that my camera is now producing what can only be described as a horrific image. I have tested it with other software and it is fine.
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Raj Parikh
(@rajivdparikh) reported
@zoom_us @JharnaPariani Same issue as everyone else here that started recently (Jan 2021)... no internet/firewall/proxy changes....
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Tim Murphy 🇨🇦 🏳️🌈 👨🚒🍪
(@grouchdiver) reported
@DanielleLarivee @zoom_us Definitely, it is ridiculous that a service that touts itself as free and easy to use doesn't provide the option to support people fully. My wife doesn't have any hearing concerns but still prefers to have closed captioning on, to better follow along. Thanks, Danielle.
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Pillai Anirudh Anil
(@anirudhpillai17) reported
@zoom_us "chat not responding"--- Please solve this error ...
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JennTorres
(@jennesayqua) reported
@zoom_us help, new update doesn’t allow me to connect to my iPad or iPhone (w/a wire or Bluetooth). Using Mac and iPad with latest software update.
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pu-
(@inakapooh) reported
@zoom_us I'm in trouble. After upgrading the version, zoom disappeared. Cannot be reinstalled.
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Suzie Neuwirth
(@Suzie_Neuwirth) reported
@zoom_us why am I unable to use the Zoom webinar product when I've paid for it up to 12 Feb? And I'm not able to use the web support function as I'm being told I'm a basic account customer even though I'm not. V poor service - can someone please get back to me asap #zoomproblems
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Dr. Jennifer Chang Wathall
(@JenniferWathall) reported
@zoom_us Since I upgraded my Mac iOS yesterday my slides as virtual background does not record my camera picture (me) anymore! Can you please fix this bug 🙏🙏
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♉ Álvaro Wolf ツ
(@Alvaro_Wolf_) reported
The page is down. I have not been able to download it since the last update. @zoom_us solve please!
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Igor Ulitsky
(@IgorUlitsky) reported
At the end of @zoom_us calls, in the "How was your experience?" question, in addition to "Good" and "Bad", they should add a "Send help or call social services" option, for those that WFH with small kids
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Allyssa D.
(@ab_decker42) reported
from
Carlisle, Pennsylvania
@curly_scientist @zoom_us I’ve been having this issue too!
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Nirmala
(@nirmalavirgo) reported
from
Hadapsar, State of Mahārāshtra
@zoom_us Hi customer care team , we are not able to purchase your Pro plan. It's not going beyond "Create an account" page. Plz help
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Matthew Bassett
(@PhysEdApps) reported
My Ss teacher can only see @zoom_us names when his cursor is on the screen. My names stay on the screen at all times. Does anyone know where the setting is to change/fix this? #physed #pegeeks
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Nicola Bertoni Dedmon
(@nsbertoni) reported
@zoom_us please, music teachers everywhere are begging you, fix the glitch in the new update where some students cannot hear shared computer sound. Some of these ppl DID already update and still can’t hear the audio. Help please 🙏🏼🙏🏼🙏🏼
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