Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
Boston, MA 1
New York City, NY 1
Houston, TX 1
Sandbach, England 1
Katy, TX 1
Englewood, FL 1
Redditch, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • RobertaLavin Roberta Lavin, PhD, FNP-BC, FAAN☢️🌪️💧🌊🔥☣️ (@RobertaLavin) reported

    I have come to detest the @zoom_us webinar format. I would rather not attend events than attend in that format. It is impersonal and shuts down all interaction.

  • stacyanngilmore Stacy Gilmore (@stacyanngilmore) reported

    @JamesCraigmyle @Skype @zoom_us I just said to my son that I wish we could have a trainer come to the house! This may be the next best thing seeing as I don’t live near you. Need help with my very needy 1 year old.

  • MbLoPo19 Marybeth E. LoPorto (@MbLoPo19) reported

    @zoom_us are there any access issues this morning? I can’t seem to connect. I am NYCDOE. Thx

  • SGInterpreting Sarah Glendenning (@SGInterpreting) reported

    @lizsmithterp @zoom_us Thanks Liz, does that solve the problem?

  • AshleeMBoyer Ashlee Boyer 🦻 (@AshleeMBoyer) reported

    @Fizzbw @zoom_us Ok next steps! 1. Go to profile settings in a browser 2. Scroll down "Closed captioning" section 3. Switch the toggle to on 4. Check the "Enable live transcription service" option that appears below the toggle 5. Switch the "Save Captions" option to on just below that

  • jesy_not_nelson Jess 💎 (@jesy_not_nelson) reported

    can @zoom_us give us a break for one day and just break down?

  • jrfrank Jane Franklin (@jrfrank) reported

    @zoom_us standard practice is to rip off their customers - have a live paid up subscription to middle of next month but they have double charged me - robbery! #zoom customer service is non existent and you can’t contact them

  • jondkinney Jon Kinney (@jondkinney) reported

    @zoom_us Thanks much. It’s supported and the settings are set. But no dice. Muting from zoom will mute the headset. But muting the headset attempts and reverts immediately. Seems like a bug. Not sure who to direct the issue to though.

  • SimonNott Simon Nott (@SimonNott) reported

    @JasonGroves1 @BBCWorldatOne This Pandemic really has been a boon for learned pessimists satisfying an urge to deflate the nation with a worst case scenario. The mere sight of one staring down a computer screen will be the lasting image of 20/21. @zoom_us - you have a lot to answer for!

  • besswww bess williamson (@besswww) reported

    @cmbaileyatx @metraux_julia @zoom_us I think that's the issue though - Zoom's video compression makes it so consistent and clear, but that same compression might be what is causing headaches and hearing aid issues? I haven't seen research on this (and admittedly, have not deeply looked either) so not sure.

  • Fizzbw Niki 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Fizzbw) reported

    @AshleeMBoyer @zoom_us Sorry it’s 2.30 am here and I’m being an insomniac 😬 I really don’t want you to got out any trouble, now I know we have to switch it on I’ll figure it out I’m sure xxx

  • gigtripper86 Rebecca Haslam (@gigtripper86) reported

    Hey @zoom_us I can't seem to find or load up my video enhancements section of my settings, help please..

  • Londoner_Tony Tony McMahon (@Londoner_Tony) reported

    Does the @zoom_us help centre actually exist and respond? I’ve got a biz account and going mad here #zoom

  • AshleeMBoyer Ashlee Boyer 🦻 (@AshleeMBoyer) reported

    @henhousepress @soundadvice_pro @zoom_us We have captions enabled at my work so I don’t need to use something like Web Captioner. The issue is that the burden is on people who need captions to remind meeting hosts to enable captions if they forget.

  • JamesCraigmyle James Craigmyle (@JamesCraigmyle) reported

    @alk2001 @Skype @zoom_us It’s not when they are young that they show the issues from jumping and acting out of control. It’s when they get older and they can’t get around

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