Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 6 |
| Paris, Île-de-France | 5 |
| Madrid, Comunidad de Madrid | 5 |
| Melbourne, VIC | 4 |
| Birmingham, England | 4 |
| Mumbai, MH | 4 |
| Barcelona, Catalunya | 3 |
| Chennai, TN | 3 |
| Hastings, England | 2 |
| Sheffield, England | 2 |
| Berlin, Land Berlin | 2 |
| Köln, NRW | 2 |
| Manchester, England | 2 |
| Pune, MH | 2 |
| Hamburg, HH | 2 |
| Bath, England | 2 |
| Tampa, FL | 1 |
| Negrar, Veneto | 1 |
| Ronchin, Hauts-de-France | 1 |
| Thatcham, England | 1 |
| City of London, England | 1 |
| Les Abymes, Guadeloupe | 1 |
| Seaford, England | 1 |
| Hyderabad, TG | 1 |
| Riga, Rīga | 1 |
| Haywards Heath, England | 1 |
| Vienna, Wien | 1 |
| Portsmouth, England | 1 |
| Sydney, NSW | 1 |
| Southwark, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
-
Michael Gustafson
(@DukeEgr93) reported
@zoom_us @kaigilligan It was *much easier* when these were static and the host could choose when to clear them rather than having them last for a short time. Students might be working on a problem and arrive at answers at different times, for instance (feedback sent, too)
-
Bayesia Nash
(@BayesiaNash) reported
@JDHamkins @zoom_us Maybe recording with OBS would help? You could have it running while you're in zoom and it let's you choose what feed to record, so you can select only the speaker view.
-
Brianna Buchanan
(@MrsBriBuchanan) reported
from
Camarillo, California
@zoom_us is there a fix for students not being able to raise their hand?
-
Karla Orosco
(@karlacalbear) reported
from
Lemoore Station, California
@zoom_us Our middle schoolers can’t raise a hand this week to signal they want to speak. How do I fix this? They can give me thumbs up.
-
Daniel Ashton
(@jdashton) reported
@zoom_us @zoom_us The pastor received an e-mail reply from the bubbly support rep, Lhysha, but the reply utterly failed to reflect the nature and urgency of the problem or to show that Zoom is looking into the issue as a serious server-side failure. Please help us, @zoom_us !
-
Edward
(@Edward56886501) reported
@zoom_us Zoom development, is it so hard to include a feature for every user that says YOU ARE MUTED in BIG BOLD letters in the in an obvious part of the screen??? Seems like the mute issue is fixable.
-
Al Keyhole
(@AlKeyhole1) reported
@zoom_us I've been using Zoom for two years. Now when I login it fails and when I reset it says "You tried to reset your password but there is no account associated with this email address. " This is nonsense, how do I fix this?
-
Richard Ellefritz
(@Prof_Elle) reported
@zoom_us Locally. After spending the better part of the day thinking about it, I am going to experiment: I suspect the issue was that I already had full screen initiated on the PPT before hitting record and sharing my screen. I suspect I need to hit record, share, and then go full screen.
-
Fernando Souza
(@nandopenteado22) reported
@zoom_us Hey, I am trying to buy a Pro version, but nobody from Support can help me add the Spanish VAT number on my shop cart?
-
Stuti Dixit
(@dixit_stuti) reported
@CSP92204993 @zoom_us @JharnaPariani Me too hit same issues
-
Billy ⭐⭐
(@GopherSzn) reported
Y’all got a really big problem with people using FaceTime cameras on Macs @zoom_us
-
Isaiah Zabitsky
(@canadianisaiah) reported
@zoom_us why not have a thumbs down reaction? It would save time when a basic yes/no answer is required and easy to tabulate.
-
J. Mao
(@jjm09) reported
@raymepastore @zoom_us Wow I thought the meeting passwords help prevent the bombing problem!
-
Michael Gustafson
(@DukeEgr93) reported
@zoom_us @datawizgirl Dear @zoom_us - now that you have taken "away" and "need a break" away, can you put them back? :-D I need a way for me and others in a help room to let the students know when we briefly aren't there. I miss my coffee cup!
-
Laura
(@dutchpc99) reported
@zoom_us would still be really helpful if teachers could “listen in”to breakout rooms w/o having to join them. Would help engagement and collaboration if I knew which group(s) was stuck but didn’t have to interrupt to find out.