Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
| Englewood, FL | 1 |
| Redditch, England | 1 |
| Leeds, England | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Tuuli Lappalainen
(@tuuliel) reported
@aaronquinlan @flodebarre @zoom_us Me too. Major issues if connected to my external screen though (pre and post Big Sur).
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Flo Débarre
(@flodebarre) reported
@magnusnordborg @zoom_us Thanks!! The quick fix during the talk was to send my presentation to someone else, have them share their screen, and I requested control so that I could advance the slides myself. It lagged a bit but was less awkward than repeating "next slide please"...
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Scott
(@MScott999) reported
@zoom_us I am running 5.5.2 and cannot clear reactions —that is how I discovered the problem—there were participant reactions I can not clear.
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Sben Korsh
(@sbenkorsh) reported
just was in a @zoom_us webinar that was bombed by a hate group. event organizers, don't let your guard down even though this pandemic has gone on so long :/
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David Reader
(@davidareader) reported
@CCIE57654 @zoom_us It occurs to me I should be slightly less unhelpful Upgrade from (I think) 5.4.9 to 5.5.2 Always worked fine before Using an i5 2.5Ghz, which although old ought still to be plenty .. afterall, a lowly android tablet & chromebook have never given me trouble when I've used them
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Neil Makhija
(@NeilMakhija) reported
The biggest annoyance for teaching on @zoom_us is that I can't easily share or have everyone in the seminar watch the same video (whether youtube or on my computer). This should be an easy fix and be helpful to so many people.
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Shari Eberts
(@sharieberts) reported
@merylkevans @zoom_us For now yes. Zoom told me they are working to change it. The timing is unclear. This is a critical issue for full accessibility.
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Toni G Hilliker
(@troubledspirits) reported
@JamesCraigmyle @Skype @zoom_us lol before i get into trouble i was talking about the doggo
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JB (still at home)
(@JVMeter) reported
@zoom_us apparently zero customer service available?? I have a billing issue and there is no way to resolve it on your website. An email I sent to Support was met with an autoreply, no answer.
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Adam Probolsky
(@AdamProbolsky) reported
@levie I wish @box moved at the speed of @zoom_us? As soon I think of fix or innovation it’s already in their next weekly update.
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T Rosato
(@TRosato2) reported
@zoom_us Why do school use you for any platform when a student can’t even reach out for help. Your “support” section is the absolute worst! I need help getting a record of my sons past zoom meetings because the school marks him absent as I see him there. Maybe you can really help
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Alana Sheeren
(@alanasheeren) reported
. @zoom_us Super disappointed in your customer service for kids who have basic accounts so they can attend school.
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LBMenefee
(@LBMenefee) reported
@zoom_us @AnitaSrkian That won't work..... I am an "attendee" in most Zoom meetings. Please fix it so that there is a CC button on ALL Zoom meeting rooms. This is unacceptable!
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Nic Raboy
(@nraboy) reported
@zoom_us are you aware of the problem your software is having on Big Sur when trying to share a screen when there are multiple monitors present? The share freezes unless the laptop is undocked.
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Michael Krigsman #CXOTALK
(@mkrigsman) reported
The @cxotalk show today with @ericsyuan CEO of @zoom_us is postponed due to CXOTalk hardware issues. This was not a Zoom problem.
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