Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Medellín, Departamento de Antioquia 1
Stuttgart, Baden-Württemberg Region 1
Colchester, England 1
Washington, PA 1
Erie, PA 1
Santa Cruz de Tenerife, Canary Islands 1
Spokane, WA 1
Montevideo, Departamento de Montevideo 1
Regensburg, Bavaria 1
San Bernardo, Región Metropolitana 1
Allentown, PA 1
Monterrey, NLE 1
Ligonier, PA 1
Knoxville, TN 1
Singapore, Central Singapore Community Development Council 1
Guwahati, AS 1
Santa Rosa, CA 1
London, England 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • Leonthetrainer Leon Thomas (@Leonthetrainer) reported

    @zoom_us Help ME solve this? You mean...perhaps, get some information from me so YOU can solve it

  • mackenziekfeld Mackenzie Feldman (@mackenziekfeld) reported

    @zoom_us can you please help me?

  • TheNatsFan Diehard Nats Fan #WEARAMASK (@TheNatsFan) reported

    @HeyCisco @zoom_us I know that you're looking for new customers- and are trying to compete more in the B2C space. But at some point these stability issues are going to come home to roost for you. Webex has gotten increasingly bad over the past year.

  • tobyrolph Dayz_out (@tobyrolph) reported

    @zoom_us it appears the video on a zoom call via a mobile still has a 4:3 cut out. Is there a fix for this?

  • AtSignAlex Son of Databasher (@AtSignAlex) reported

    @zoom_us Wow, wasn’t expecting a response much less any help. Thanks!

  • ThatGirlAlli23 Thank you GA! 🙌🏼 (@ThatGirlAlli23) reported

    @zoom_us on this recent update moving yes and no onto reactions so it disappears after 10 seconds was an AWFUL choice. We use those to vote on things and make group decisions. Fix it!!! Mmmmkthanks. 🙄🙄🙄

  • texasmathteachr Texas Math Teacher (@texasmathteachr) reported

    @zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.

  • amoration 𝓮𝓿𝓸 🦋 (@amoration) reported

    I'm due to be leading a @zoom_us workshop on virtual events right now - somehow the OnZoom system deactivated my account, leaving me unable to host, produce or refund workshop attendees. I can't get a person on the phone. Help? I've been a customer for years on 3 accounts.

  • jorn_knuttila jorn 🥑 (@jorn_knuttila) reported

    Have witnessed several times in the last 3-4 weeks where screen sharing tends to freeze, unbeknownst to the presenter in @zoom_us meetings. It's happened to me, and others. We cannot figure out why, and frequently leaving and rejoining is only way to fix it. Anybody else? 🤬

  • JButlerHarner Jason Butler Harner (@JButlerHarner) reported

    Hey @zoom_us 👋🏼 You’re customer service for PRO accounts stinks. Good luck.

  • amoration 𝓮𝓿𝓸 🦋 (@amoration) reported

    Specifically @zoom_us the #OnZoom event system has not been working with my 3 Zoom accounts sadly, I went through your training program to host ticketed events with Zoom but am hitting error after error with the workshop system. I cannot even find or refund folks who I missed.

  • texasmathteachr Texas Math Teacher (@texasmathteachr) reported

    @zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.

  • mackenziekfeld Mackenzie Feldman (@mackenziekfeld) reported

    Hi @zoom_us I need help and it's impossible to get in touch with anyone. Can you help me?

  • Zwilmarth Zach Wilmarth (@Zwilmarth) reported

    @zoom_us Your stock price has deflated drastically, do you believe this will fix itself in 2021?

  • RandomlyTaylord Taye Bruggz (@RandomlyTaylord) reported

    @zoom_us why does the Mac client crap out half the time? My kid has 4 meetings a day. How are we supposed to be on time if I have to log into the service from 4 devices before I can get into meetings I was literally in TODAY?

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