Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Ihlow, Lower Saxony | 1 |
| Bogotá, Distrito Capital de Bogotá | 1 |
| Krefeld, NRW | 1 |
| Hermosillo, SON | 1 |
| Palo Alto, CA | 1 |
| Channahon, IL | 1 |
| Kansas City, MO | 1 |
| Springfield, OH | 1 |
| Georgetown, KY | 1 |
| Dayton, OH | 1 |
| Karlsruhe, Baden-Württemberg Region | 1 |
| Boston, MA | 1 |
| New York City, NY | 1 |
| Houston, TX | 1 |
| Sandbach, England | 1 |
| Katy, TX | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Wesley Barnett
(@WesBEnterprise) reported
from
Beaufort, South Carolina
@ddosguru @tmcg89 @Jason @BlueJeansNet @zoom_us This one is especially terrible. Relatedly, Zoom had much better word of mouth. I had barely heard of BlueJeans, even today.
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Jyoty Singh
(@BecauseJyoty) reported
from
Hackney, England
@zoom_us sort your customer service out!!!!!! Kmt I’m trying to set up a free educational webinar and you’re basically making it impossible 😭
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David Wyatt: Mask Jeeves
(@davidmwyatt) reported
from
Austin, Texas
@photojack @zoom_us I use headphones only occasionally. If I’m presenting then I use them for better outgoing audio. Seems like the echo has become less of an issue.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@Bacon_Dad_ @zoom_us I don't believe Zoom has employees. No one at this company cares about customers. I've been trying to resolve an issue for 4 days.
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Randy Garver
(@garver_randy) reported
from
Virginia Beach, Virginia
@zoom_us I have to say that the support and customer service at zoom is one of the worst experiences ever. Almost as worse as AOL when they were a real thing.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'm begging you to have a customer service representative call me. Its been 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Its definitely not because you care about customers. Ive been trying to resolve and issue for 4 days.
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Sophie Barnes
(@SophieBarnesx) reported
from
Billericay, England
@emmasarfas @zoom_us 😂👌🏽 I’m sure @zoom_us can help when online.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Michelle Frick who "works" for you is rude and not helpful. Your customer service is HORRIBLE.
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Bryant de Venecia
(@Bryylliant) reported
from
Honolulu County, Hawaii
First day of Mercury *************** and I get booted off my own Zoom meeting. How dare you. @zoom_us can you fix the solar system pls thanks.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us still no response. THREE DAYS. I've left 4 messages. No call! Your online customer service just gives me the run around and refuses to help.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @smashingmag Too bad customer service isn't accessible.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us I'd like to ask why you don't take care of customers. I've been trying to resolve a simple issue for 4 days.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us @AFL Would love a call from customer service! You're failing miserably. Its been 4 days and no one will help me.
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Kelly Klobucher
(@KellyKlobucher) reported
from
LaSalle County, Illinois
@zoom_us Congratulations on your new gig. Fix Zooms customer service issues. No one seems to actually work there. I've spent 4 days trying g to resolve a very simple issue.
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