Zoom

Zoom Outage Map

The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Zoom users affected:

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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ihlow, Lower Saxony 1
Bogotá, Distrito Capital de Bogotá 1
Krefeld, NRW 1
Hermosillo, SON 1
Palo Alto, CA 1
Channahon, IL 1
Kansas City, MO 1
Springfield, OH 1
Georgetown, KY 1
Dayton, OH 1
Karlsruhe, Baden-Württemberg Region 1
Boston, MA 1
New York City, NY 1
Houston, TX 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • kirkwood_dimity Dimity Kirkwood (@kirkwood_dimity) reported

    @bhfjohns @zoom_us Hi Bridget, I'm having the same problem!! Were you able to work it out?

  • pattirullo pattirullo (@pattirullo) reported

    @zoom_us I have been on hold for over an hour trying to get help on my zoom account - no answer Then Spent another hour trying to find an email so I can email someone both my account numbers to try and get help it’s horrible customer service

  • SouthLondonGirl Alanna (@SouthLondonGirl) reported

    Does anyone else I know use this feature, can anyone else help us? We've had to massively reduce our face-to-face services and we know people are very isolated, all contact helps. The option has just dropped off the interface. @zoom_us

  • ValerieMcN Valerie McNamara (@ValerieMcN) reported

    @zoom_us I have a basic account. I am not able to use my Bluetooth headphones with Zoom on Portal. Others seem to be having the same issue. Is there any fix on the way?

  • tonedotcom_ Min.Tony (@tonedotcom_) reported

    @zoom_us when I am in a meeting and want to share Music or computer sound only, I no longer have that option how can I fix this?

  • sdub74 sdub74 (@sdub74) reported

    So @MicrosoftTeams is supposedly available for personal accounts, yet I’m told my Microsoft 365 Personal login isn’t set up for Teams. I try my non-365 Microsoft account and I’m still not set up. This is why people use @zoom_us - it just works and is simple to use.

  • HanksJar Jar Hanks (@HanksJar) reported

    @zoom_us your customer service sucks! #CustomerService #CustomerExperience #zoom

  • acupof_Tiba Teeebz ♕ (@acupof_Tiba) reported

    @zoom_us help! I am having issues displaying my name because my last name contains “***” in the middle of it. Can someone help me??

  • SouthLondonGirl Alanna (@SouthLondonGirl) reported

    Hello @zoom_us: at my work (skint charity) we have an audio add-on so we can connect to members via their landline and they can join in groups etc. BUT it hasn't worked for a month, customer service advice doesn't work and we are stuck.

  • geekgunda Chinmay Bhattar (@geekgunda) reported

    @zoom_us would see some unexpected spike in chat traffic today as @SlackHQ continues to stay down. Has anyone else temporarily switched the chat platform as well?

  • toriinks Tori D. (@toriinks) reported

    Is @zoom_us down ?

  • LenneKlingaman Lenne Klingaman (@LenneKlingaman) reported

    @zoom_us This video preview dialog feature doesn't seem to always work. It used to before every call and now it recently has stopped despite my settings being set up as you described! Help?

  • noivoire 🌎 (@noivoire) reported

    .@zoom_us praying y’all website/app goes down for the next 3 weeks 🙏🏿

  • strawnarryjam quarantina (@strawnarryjam) reported

    @zoom_us Hi my account has somehow disabled my raise hand function and the button does not even appear. My meeting hosts are also unable to solve the issue. Can you fix this?

  • HanksJar Jar Hanks (@HanksJar) reported

    @zoom_us customer service sucks please don’t user zoom anymore #zoom #CustomerService #CustomerExperience

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