Zoom Outage Map
The map below depicts the most recent cities worldwide where Zoom users have reported problems and outages. If you are having an issue with Zoom, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Zoom users affected:
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Multimedia
Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 6 |
| Paris, Île-de-France | 5 |
| Madrid, Comunidad de Madrid | 5 |
| Birmingham, England | 4 |
| Mumbai, MH | 4 |
| Barcelona, Catalunya | 3 |
| Chennai, TN | 3 |
| Melbourne, VIC | 3 |
| Sheffield, England | 2 |
| Berlin, Land Berlin | 2 |
| Köln, NRW | 2 |
| Manchester, England | 2 |
| Pune, MH | 2 |
| Hamburg, HH | 2 |
| Bath, England | 2 |
| Thatcham, England | 1 |
| City of London, England | 1 |
| Les Abymes, Guadeloupe | 1 |
| Seaford, England | 1 |
| Hyderabad, TG | 1 |
| Riga, Rīga | 1 |
| Haywards Heath, England | 1 |
| Vienna, Wien | 1 |
| Portsmouth, England | 1 |
| Sydney, NSW | 1 |
| Southwark, England | 1 |
| Saint Leonards-on-Sea, England | 1 |
| Himmelpforten, Lower Saxony | 1 |
| Bedfordale, WA | 1 |
| Ravensburg, Baden-Württemberg Region | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Fries 🎹
(@mfjazz) reported
Been having issues with @zoom_us not playing audio to all people in the meeting when sharing a video. Some hear it some don’t. Anyone else experiencing this? New issue and Zoom doesn’t offer tech support to free educational users like me. 😢
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Rachel Moore | #BlackLivesMatter
(@RachelMooreRS) reported
@zoom_us Hello! So the problem seemed to be with using a desktop browser. I wound up trying with my phone's browser and was able to upgrade easily. Something about the billing screen via desktop wasn't permitting me to progress.
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Geoff Wilcock
(@gwilco) reported
I'm beyond exasperation with @zoom_us. We've not been able to login to account since about May. All their communication expects you to log in to get further. No one helped when we did get through. by phone. They do manage to send payment reminder now we've stopped paying.
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Margaret Hall 🕯
(@stardustschild) reported
@esmewang @zoom_us We also had issues in a class where a friend was clearly having a rough day, so a few of us privately messaged to ask what was going on. They explained it to us in confidence, and then she got an email from that teacher that night, which made her feel incredibly uncomfortable.
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Giuseppe Munno
(@Talk2Giuseppe) reported
@zoom_us - A bug appeared at the start of the month - appears to only be in the linux/mint version. Attempting to control another screen causes the linux version to freeze and crash. When will there be a fix for that? Meanwhile, make the older versions available for DL please.
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Elissa Washuta
(@elissawashuta) reported
@esmewang @zoom_us Yes, for my classes, which are standard meetings, it doesn't happen--I was in a webinar recently and the panelists' messages to other panelists were apparently showing up for the whole audience (!) so it sounds like Zoom has some webinar issues to work out
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me
(@_prasket) reported
Anyone forced to use @MicrosoftTeams I feel VERY sorry for you. I just tried and what a piece of crap especially on Linux. App requires a login and web app either gives you video and no audio (have to call in) or audio and no video. @jitsinews & @zoom_us work flawlessly on Linux.
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🤠Optimizer & Connector🤠
(@Carson_Fauver) reported
@zoom_us server issues at the worst possible moments Only works when you need to be in a company event that no one wants to be at b/c there’s actual work to be done 1/10
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Ken Walls
(@RealKenWalls) reported
Hey @zoom_us I thought you'd like to know that after 8 years of paying for your professional level of service, I called for the first time in 8 years because I wanted to upgrade to add my wife to the account, your computer told me that my account doesn't "qualify" to speak
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Jonah Lupton
(@JonahLupton) reported
@EntangledApe Yes it will be and I'm not even sure I can have more than 500 people on at once. I'm already on the enterprise plan but maybe @zoom_us or @ericsyuan can help me out.
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Thomas J. Quinlan
(@thomas_quinlan) reported
@zoom_us Interestingly, I don't have this setting in my personal account. I've submitted a help desk ticket for my corporate account.
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Esmé Weijun **** • 汪蔚君
(@esmewang) reported
@elissawashuta @zoom_us Or maybe it’s only with webinars? As you can see from the replies I received on this tweet, this has been an issue for many people, apparently
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Jonathan Brake
(@JonathanBrake) reported
@zoom_us wow after over a year you treat your customers like crap. Might be time to try another service you don't seem to want my money. #poorcustomerservice #billingissues #processes
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Margaret Hall 🕯
(@stardustschild) reported
@esmewang @zoom_us this was a problem during Zoom University at the start of the pandemic (I graduated in May, so I can't speak to the Fall). In my Irish class, we would DM each other to ask questions (mostly spelling), and our teacher eventually told us to make a groupchat because it was so much.
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Thomas J. Quinlan
(@thomas_quinlan) reported
@zoom_us So if a corporate user I'll need to presumably submit something to the help desk.... thanks.
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