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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Zoom Outage Chart 01/18/2026 20:00

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Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

  1. Connection (41%)

    Connection (41%)

  2. Sign in (32%)

    Sign in (32%)

  3. App Crashing (14%)

    App Crashing (14%)

  4. Glitches (6%)

    Glitches (6%)

  5. Multimedia (4%)

    Multimedia (4%)

  6. Video (3%)

    Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
United StatesHouston Connection
United KingdomSandbach Connection
United StatesKaty Sign in
United StatesEnglewood Connection
United KingdomRedditch Glitches
United KingdomLeeds Connection
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

  • TheBarkerBot Jack_barker (@TheBarkerBot) reported

    @metraux_julia @zoom_us Why is it up to zoom to make a service that costs them money free to use. It is the fault of your business for not making adequate allowances to enable you to work sufficiently.

  • lecanardnoir Le Canard Noir (@lecanardnoir) reported

    @IainFletcher8 @zoom_us I disagree. And the article explains why. It provides a communication service - end to end. It is simply that legislation has been so slow in recognising how people use comms services. Landlines are heavily regulated - but are not just used any more.

  • MScott999 Scott (@MScott999) reported

    @zoom_us I am running 5.5.2 and cannot clear reactions —that is how I discovered the problem—there were participant reactions I can not clear.

  • RayRickyRivera Ray Ricky Rivera (@RayRickyRivera) reported

    My kids 1st grade Zoom class is now being “hacked” by unknown outsiders. Someone gained access to the chat & used a screen name of one of the students & started sending DM’s to the kids. Has this been an issue recently? @zoom_us

  • ana_milana_ Ana Milana 📚💻🙋🏻‍♀️ (@ana_milana_) reported

    @evrimu @zoom_us @virginmedia I’m having a very similar issue. Some websites work but others don’t and for the irony of that, the virgin media website doesn’t work either. I’m in north London. Virgin, any updates on that? When will this be solved? #virginbroadbanddown

  • IainFletcher8 Iain Fletcher (@IainFletcher8) reported

    @lecanardnoir @zoom_us But the analogy to Zoom isn’t National Grid, it’s Geoffs Phone Charging Hut. It’s a service that runs on the infrastructure not the infrastructure itself. Personally I don’t want govt telling private businesses who they have to have as customers. Discrimination laws aside.

  • brokeboiiiii rocky (@brokeboiiiii) reported

    @zoom_us i am incredibly frustrated with your customer solutions. theres no customer contact center to help me figure out why my password to join meetings won't work when its absolutely correct..

  • krisgg8 Kris Gohl (@krisgg8) reported

    @zoom_us Does anyone know how to get help from a human @zoom? This chatbot is NOT helping!! #zoom

  • TamlettOficial Tam.💗 (@TamlettOficial) reported

    Help me, they canceled my zoom account and now I can't do my daily routines,¿ what can I do? @zoom_us

  • CaffrinA catherine avadis (@CaffrinA) reported

    @zoom_us can someone help? I upgraded my plan but it's still basic???

  • alanasheeren Alana Sheeren (@alanasheeren) reported

    . @zoom_us Super disappointed in your customer service for kids who have basic accounts so they can attend school.

  • CoachKlubek Cole Klubek (@CoachKlubek) reported from Laramie, Wyoming

    It was bound to happen eventually, @zoom_us dropped in the middle of me teaching. Had a good run, 20+ weeks with no issues. Let’s start the counter over again 👍🏻

  • KaysarMrs Realitiaholic (@KaysarMrs) reported

    @ShelbyTalcott @zoom_us needs to fix this. Too many instances

  • AccidentalCISO Accidental CISO (@AccidentalCISO) reported

    Why is the @zoom_us integration with @google's GSuite so terrible? I was so spoiled by the Outlook plugin.

  • afcl6 afcl6 (@afcl6) reported

    @zoom_us Have there been any issues with the Surface and Zoom. The camera works fine in other apps but not in Zoom.

  • manuelfernandes Manny Fernandes (@manuelfernandes) reported

    It's so sad to see @zoom_us conferences crashed by terrible people all the time! This #zoombombing is unacceptable in this day and age.

  • AdamProbolsky Adam Probolsky (@AdamProbolsky) reported

    @levie I wish @box moved at the speed of @zoom_us? As soon I think of fix or innovation it’s already in their next weekly update.

  • fozznaut Fozznaut (@fozznaut) reported

    @JaneLSumner @zoom_us fix this! Teachers are sick of being constantly frustrated

  • davidareader David Reader (@davidareader) reported

    @CCIE57654 @zoom_us It occurs to me I should be slightly less unhelpful Upgrade from (I think) 5.4.9 to 5.5.2 Always worked fine before Using an i5 2.5Ghz, which although old ought still to be plenty .. afterall, a lowly android tablet & chromebook have never given me trouble when I've used them

  • BarbBondVO Barbara Bond-Actor and Voice Talent (@BarbBondVO) reported

    Alright, I've a perplexing issue in #Zoom. Two of us were testing a background. Mine was all black, like the original image (logo on black background). Hers had just the logo in the center, and grey bars on either side. Anyone know why the cropping? @zoom_us, any insight?

  • _glambih 🧜🏽‍♀️ (@_glambih) reported

    @zoom_us why is my camera automatically turned on when I log onto sessions? Fix that .

  • karrisaarinen Karri Saarinen (@karrisaarinen) reported

    @zoom_us Basically, I need to try setting every setting on and off to figure out what would work? I tried re-installing, didn't help. This started happening few weeks ago. I can go 5-15mins and then it freezes

  • JVMeter JB (still at home) (@JVMeter) reported

    @zoom_us apparently zero customer service available?? I have a billing issue and there is no way to resolve it on your website. An email I sent to Support was met with an autoreply, no answer.

  • LBMenefee LBMenefee (@LBMenefee) reported

    @zoom_us @AnitaSrkian That won't work..... I am an "attendee" in most Zoom meetings. Please fix it so that there is a CC button on ALL Zoom meeting rooms. This is unacceptable!

  • shampainsam sammy (@shampainsam) reported

    it’s been almost a year in quarantine and y’all still draining my laptop battery like it’s your job. Fix that @zoom_us

  • IainFletcher8 Iain Fletcher (@IainFletcher8) reported

    @lecanardnoir @zoom_us I still think your analogy is off. All web services provide a communication service, that’s what the internet is. You’d have to expand the definition of carrier to be anything that uses the internet. Zoom isn’t the one moving the packets, that’s the ISP.

  • evrimu ben (@evrimu) reported

    @zoom_us is not working with @virginmedia broadband in London! My children have to login to zoom for online lessons. It is ridiculous!

  • GreySkySaturday Jamie (@GreySkySaturday) reported

    @zoom_us It is a google account, so I have access to it, but I would prefer not to have everything linked together. Now please help me change my password 😡

  • jamesagardner James A. Gardner (@jamesagardner) reported from Brookline, Massachusetts

    @Sally_bak_ @juniperresearch @zoom_us Your signup process is broken. 🙁

  • amalia_story 🌼Amalia🌼 (@amalia_story) reported

    @zoom_us Hello.. can I ask if there's an error code appeared 103033, what we can do to solve this problem?