Zoom status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (37%)
• Sign in (30%)
• App Crashing (17%)
• Multimedia (10%)
• Glitches (3%)
• Video (3%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Obdach	App Crashing	6 hours ago
Eye	Connection	3 days ago
Crewe	Connection	5 days ago
Crewe	Connection	5 days ago
Hamden	App Crashing	7 days ago
St Albans	Sign in	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanjeev NC (@yenceesanjeev) reported 45 seconds ago

  If @zoom_us can do virtual backgrounds, they can probably do virtual costumes. Saves us the trouble of the finding decent clothes for meetings every time. Maybe have options to choose from business formals, business casuals, party and Halloween mode.

• 
  Christopher Bataluk (@ChrisBataluk) reported 3 minutes ago

  @zoom_us I just want to point out it’s terrible I’m paying for your service and when I try to get technical support it says your technical support line is unavailable, it then asks me to send an email for pro accounts then I get an answer of we aren’t answering support inquiries

• 
  Nancy Fink (@nyshepa) reported 5 minutes ago

  .@zoom_us: Haven't been able to get into my personal meeting room since Thurs. afternoon. Disrupted 2 impt meetings. Get screen that says to wait for the host to start this meeting. I'm the host! Sign in doesn't help. Now what?

• 
  Betty BadPA-s (@xoxo___rt) reported 7 minutes ago

  Hey @zoom_us ! My professors have been using Zoom for over a year and they still suck at it. What can we do to get them a proper in-service?

• 
  Atsuko TAMADA (@atsukotamada) reported 10 minutes ago

  As the new OS mac, Big Sur, was having compatibility problems with zoom, I finally erased all the disks and reinstalled Catelina. But as soon as zoom starts, the machine becomes awkward and slow. Please keep making effort to further improve the compatibility @zoom_us and @Apple.

• 
  Peter Spadafore (@PeterSpadafore) reported 13 minutes ago

  @gkern @zoom_us @lansingmichigan It has to be better than the service we paid for at the beginning that never worked. So I'm crossing my fingers.

• 
  Amber Gustafson (@AmberForIowa) reported 14 minutes ago

  @zoom_us - why can't I choose a default time zone on your platform like I can with other schedule-related software programs? Listing all the meetings in Pacific Standard Time is clunky, annoying and confusing. Wish you would fix.

• 
  Rhett Mitter (@RhettMitter) reported 16 minutes ago

  @AskRobMerrill @PortalFacebook @zoom_us The Zoom app on other Portal devices is mainly touch while the TV would require you to navigate via remote. That's the issue, I'd imagine. I'm sure FB wants it. I'm sure the hardware can handle it. It's more about when/if Zoom will prioritize the dev work needed.

• 
  Mahesh Rajanna (@MaheshRajanna6) reported 16 minutes ago from Bengaluru, Karnataka

  @zoom_us zoom team I’m not able to make payments for my account I have raised this concern multiple time yet no solution, Don’t want to interrupt the services, it matters, please help 🙌👍

• 
  Pissed Off Michigander (@PMichigander) reported 29 minutes ago

  @GovWhitmer @zoom_us You know what's cost free? Opening up the state!! Witchmer should just leave the whole Covid crap alone and just fix the DAMN roads.

• 
  Joe Herbert (@MathTeacherJH) reported 30 minutes ago

  @xyu119 @zoom_us I’ve had the same problem @Zoom_us!

• 
  Beautiful Woman IO (@BeautifulWIO) reported 30 minutes ago

  @zoom_us THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  LUKAS NAUGLE 🐐 (@lukasnaugle) reported 32 minutes ago

  Video Chat 2020: I never have issues with @zoom_us It’s a 50/50 crap shoot every time I use #GoogleMeet

• 
  Casanova (@casanov0) reported 35 minutes ago

  @zoom_us @Apple Yes please hurry up I can’t put it on therefore I can’t hide from my boss #homeoffice #bigsur #issue @apple

• 
  The Big Blue Wave (@TheBigBlueWave) reported 35 minutes ago

  @Nick_otine127 @GovWhitmer @zoom_us I think your missing the point. Hospitals are filling up and at this rate some will suffer trying to breathe and die. If some lock downs help prevent some of this, I’m all for it. We know a vaccine is on the way. So we have hope.

• 
  Federico Gonzalez (@Fed1_Gonzalez) reported 36 minutes ago from Reynoldsburg, Ohio

  i don't understand why we need to force @StateDept to do there jobs by sending the whole agency to court. Plain and simple issue k1 visas , or any other visas using zoom just like the rest of the world using zoom @zoom_us to reunite fiance of us citizens #LoveIsNotTourismusa

• 
  lolo (@BoneLolo) reported 36 minutes ago

  @zoom_us check dm the trust and safety team didnt help

• 
  Betty BadPA-s (@xoxo___rt) reported 39 minutes ago

  Hey @zoom_us ! My professors have been using Zoom for almost a year and they still suck at it. What can we do to get them a proper in-service?

• 
  Michael Ross (@mross715) reported 41 minutes ago

  @zoom_us Gladly. And while we're at it, I'm an interpreter and there are some enormous problems with your interpretation feature that need to be fixed ASAP. I'll be happy to share those comments too, but you need to be more transparent about when fixes are coming.

• 
  Neil Gehani (@GehaniNeil) reported 41 minutes ago

  .@zoom_us - when is an update coming for macOS Big Sur? Zoom is quite a bit degraded when running on this os, both audio and video. Video reliability is down and audio, particularly #bluetooth #AirPods breaks up a lot. It doesn't happen in Google meet. The change is the OS.

• 
  Robert Oberhoff (DigitalraoSolutions,dba last RAWR (@geektech713) reported 51 minutes ago

  I am having @zoom_us issues my password wont work on ZOOM meeting @zoom do yall offer customer /client services?

• 
  Sanjeev NC (@yenceesanjeev) reported 52 minutes ago

  If @zoom_us can do virtual backgrounds, they can probably do virtual costumes. Saves us the trouble of the finding decent t shirts for meetings every time.

• 
  Xi Yu (@xyu119) reported 53 minutes ago

  Hey @zoom_us, 11/19, I stopped getting notifns of Ss in the waiting rm while I was in a brkout rm w/ other Ss until I went back into the lobby. Previously, they popped up as "unassigned," so I would know to go to lobby and let Ss into the mtg. Some waited 10 min for me! 😭 Help?

• 
  Sharon Allison Ottey, MD (@DoctorSharonAO) reported 54 minutes ago

  @zoom_us @BatteryVentures @Glassdoor THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  Sharon Allison Ottey, MD (@DoctorSharonAO) reported 54 minutes ago

  @zoom_us THE ABSOLUTE WORST CUSTOMER SERVICE---LACK THEREOF & PROBLEMS SETTING UP MAJOR WEBINAR. NO ONE TAKES OWNERSHIP AND LIES ABOUND! CONFERENCE TOMM. CHAOS IT HAS COST US TIME, ENERGY AND $$$$ AND STILL NOT FIXED. #ZOOMSU

• 
  Alexander Lex (@alexander_lex) reported 54 minutes ago

  @zoom_us That doesn't really help – it's still all little windows for participants, chat, video, and menu. What would be useful is to have a single window that contains all of these menus, just like when you're not screen-sharing.

• 
  lolo (@BoneLolo) reported 55 minutes ago

  @zoom_us I need some customer support error code 1132 doesnt let me join any meetings after reinstalling and uninstalling and doing everything

• 
  Nia (@Jirayuri) reported 59 minutes ago

  @zoom_us I'm having problems with sharing my screen on my Android phone. It worked just fine on my previous phone (android 6), but I can't do it on my new phone (android 10) although I'm the host. I've searched for solutions online but find nothing. Please help.

• 
  Kristian Hoareau Foged (@Kristian_Foged) reported 59 minutes ago

  @zoom_us support is so bad that following their instructions, has managed to make my situation worse by leaving me with a new basic account and completely locked out of my paid account. No access possible and no ability to reset login to my paid account, can't even cancel.

• 
  Karen Jackson (@karensunnydays) reported 60 minutes ago

  @ryanfoland @zoom_us I couldn’t get @zoom_us to load on Wed night because we had internet issue so I messaged the person before meeting was due to start so they’d know I would not be there 👍🏻