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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Sign in (34%)
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Connection (25%)
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App Crashing (22%)
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Multimedia (5%)
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Messaging (5%)
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Video (5%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Chester |
App Crashing | |
| Watford |
App Crashing | |
 Santiago |
Connection | |
| Exeter |
App Crashing | |
| London |
Connection | |
 Loja |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Barbara Bond-Actor and Voice Talent
(@BarbBondVO) reported
Alright, I've a perplexing issue in #Zoom. Two of us were testing a background. Mine was all black, like the original image (logo on black background). Hers had just the logo in the center, and grey bars on either side. Anyone know why the cropping? @zoom_us, any insight?
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Accidental CISO
(@AccidentalCISO) reported
Why is the @zoom_us integration with @google's GSuite so terrible? I was so spoiled by the Outlook plugin.
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Karri Saarinen
(@karrisaarinen) reported
@zoom_us Basically, I need to try setting every setting on and off to figure out what would work? I tried re-installing, didn't help. This started happening few weeks ago. I can go 5-15mins and then it freezes
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Lainey-bluexx
(@BluexxLainey) reported
@zoom_us Why remind me of the error code 103033 and can't join the meeting
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Christian Steensson
(@steensson) reported
Hi @zoom_us. Can you help cancel my subscription? The account is setup through my previous job email, that I no longer have access to and I’ve forgotten my password. I’ve contacted your support through email. They stated that they couldn’t handle requests via email...
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Rasmus Schultz
(@mindplaydk) reported
hey @zoom_us could you do something to fix the participant order in the zoom client? it appears to be random. this is inconvenient when doing an online SCRUM stand-up. You can't simply pass to the person on your right, you have to memorize who has already spoken. 😐
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Iain Fletcher
(@IainFletcher8) reported
@lecanardnoir @zoom_us I still think your analogy is off. All web services provide a communication service, that’s what the internet is. You’d have to expand the definition of carrier to be anything that uses the internet. Zoom isn’t the one moving the packets, that’s the ISP.
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Jack_barker
(@TheBarkerBot) reported
@metraux_julia @zoom_us Why is it up to zoom to make a service that costs them money free to use. It is the fault of your business for not making adequate allowances to enable you to work sufficiently.
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sammy
(@shampainsam) reported
it’s been almost a year in quarantine and y’all still draining my laptop battery like it’s your job. Fix that @zoom_us
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Jamie
(@GreySkySaturday) reported
@zoom_us It is a google account, so I have access to it, but I would prefer not to have everything linked together. Now please help me change my password 😡
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Le Canard Noir
(@lecanardnoir) reported
@IainFletcher8 @zoom_us I disagree. And the article explains why. It provides a communication service - end to end. It is simply that legislation has been so slow in recognising how people use comms services. Landlines are heavily regulated - but are not just used any more.
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Cole Klubek
(@CoachKlubek) reported
from
Laramie, Wyoming
It was bound to happen eventually, @zoom_us dropped in the middle of me teaching. Had a good run, 20+ weeks with no issues. Let’s start the counter over again 👍🏻
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David Reader
(@davidareader) reported
@CCIE57654 @zoom_us It occurs to me I should be slightly less unhelpful Upgrade from (I think) 5.4.9 to 5.5.2 Always worked fine before Using an i5 2.5Ghz, which although old ought still to be plenty .. afterall, a lowly android tablet & chromebook have never given me trouble when I've used them
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Realitiaholic
(@KaysarMrs) reported
@ShelbyTalcott @zoom_us needs to fix this. Too many instances
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Scott
(@MScott999) reported
@zoom_us I am running 5.5.2 and cannot clear reactions —that is how I discovered the problem—there were participant reactions I can not clear.
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Iain Fletcher
(@IainFletcher8) reported
@lecanardnoir @zoom_us But the analogy to Zoom isn’t National Grid, it’s Geoffs Phone Charging Hut. It’s a service that runs on the infrastructure not the infrastructure itself. Personally I don’t want govt telling private businesses who they have to have as customers. Discrimination laws aside.
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Ray Ricky Rivera
(@RayRickyRivera) reported
My kids 1st grade Zoom class is now being “hacked” by unknown outsiders. Someone gained access to the chat & used a screen name of one of the students & started sending DM’s to the kids. Has this been an issue recently? @zoom_us
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rocky
(@brokeboiiiii) reported
@zoom_us i am incredibly frustrated with your customer solutions. theres no customer contact center to help me figure out why my password to join meetings won't work when its absolutely correct..
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Tam.💗
(@TamlettOficial) reported
Help me, they canceled my zoom account and now I can't do my daily routines,¿ what can I do? @zoom_us
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Fozznaut
(@fozznaut) reported
@JaneLSumner @zoom_us fix this! Teachers are sick of being constantly frustrated
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ben
(@evrimu) reported
@zoom_us is not working with @virginmedia broadband in London! My children have to login to zoom for online lessons. It is ridiculous!
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Alana Sheeren
(@alanasheeren) reported
. @zoom_us Super disappointed in your customer service for kids who have basic accounts so they can attend school.
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afcl6
(@afcl6) reported
@zoom_us Have there been any issues with the Surface and Zoom. The camera works fine in other apps but not in Zoom.
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🧜🏽♀️
(@_glambih) reported
@zoom_us why is my camera automatically turned on when I log onto sessions? Fix that .
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Arthur〘Wear a mask, stupid.〙
(@KingArthurHS) reported
@metraux_julia @zoom_us It's not ableist this Zoom, a free service, doesn't have every feature you want. If this is happening at work, your employer should be paying for pro Zoom that has captioning. If this is an issue with personal usage, encourage your friends to switch over to Google Meet?
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LBMenefee
(@LBMenefee) reported
@zoom_us @AnitaSrkian That won't work..... I am an "attendee" in most Zoom meetings. Please fix it so that there is a CC button on ALL Zoom meeting rooms. This is unacceptable!
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Kris Gohl
(@krisgg8) reported
@zoom_us Does anyone know how to get help from a human @zoom? This chatbot is NOT helping!! #zoom
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Ana Milana 📚💻🙋🏻♀️
(@ana_milana_) reported
@evrimu @zoom_us @virginmedia I’m having a very similar issue. Some websites work but others don’t and for the irony of that, the virgin media website doesn’t work either. I’m in north London. Virgin, any updates on that? When will this be solved? #virginbroadbanddown
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🌼Amalia🌼
(@amalia_story) reported
@zoom_us Hello.. can I ask if there's an error code appeared 103033, what we can do to solve this problem?
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James A. Gardner
(@jamesagardner) reported
from
Brookline, Massachusetts
@Sally_bak_ @juniperresearch @zoom_us Your signup process is broken. 🙁