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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Full Outage Map
MultimediaProblems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (39%)
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Sign in (33%)
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App Crashing (13%)
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Glitches (6%)
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Multimedia (5%)
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Video (4%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Channahon |
Video | |
| Kansas City |
Sign in | |
| Springfield |
Multimedia | |
| Georgetown |
Connection | |
| Dayton |
Sign in | |
 Karlsruhe |
App Crashing |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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Nina Harris
(@ninapharris) reported
@zoom_us I have the GLOBAL setting from the webpage checked to always require a waiting room and the redundant option to not let people enter the room before the host. It's broken and toggling it on and off did no good. That's the only reason I even saw the in-meeting one.
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Clayton Broomes Jr
(@ClayBroomes) reported
Unacceptable @optimum. Your system problem is preventing my kids from attending their @zoom_us classes for school. During normal conditions when kids are back in school? Fine! Not during pandemic lockdown. You should compensate your customers for this @OptimumHelp #optimumfailure
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Edward Mbeche
(@EdwardMbeche) reported
@zoom_us Oooh ok, for some reason I was just clicking the drop down menu trying to find that option,.. Thanks
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Jason Butler Harner
(@JButlerHarner) reported
Hey @zoom_us 👋🏼 You’re customer service for PRO accounts stinks. Good luck.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us Nice job attempting to take this offline....your "product" is good "service is bad"
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Laurel Cavalluzzo
(@LaurelinMadison) reported
@zoom_us I have a paid account ... in one place in my profile it is showing as "Pro" - but in another place is showing as Basic. And a recent meeting kicked everyone off after 40 minutes. I see lots of paid invoices and am paid thru end of Jan. Help - How can I get this resolved?
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Dayz_out
(@tobyrolph) reported
@zoom_us it appears the video on a zoom call via a mobile still has a 4:3 cut out. Is there a fix for this?
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EliteDragon
(@awesomedudeilik) reported
@zoom_us There’s a mic glitch that makes the mic earraped and it makes everyone in my class jump
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Andrea Betancourt
(@texasrulz1) reported
@KamilSJaron @zoom_us @discord True there were problems, but I rather enjoyed all you tech-savvy Unix people having to beg for help with your computers.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us or an even better way to say it would be "We're sorry for the problem and frustration. We care. Please DM us so we can get this resolved" No charge for the communication lesson.
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Catherine: Virtual Assistant & Bestselling Author
(@DelegateVA) reported
@zoom_us Is there a way to allow a sound to chime when someone joins the waiting room? This is a MASSIVE problem when hosting as you don't want to / can't keep going back to see if anyone is waiting. I've now asked this twice and your chat is as much use as a chocolate tea pot.
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Kwame
(@kdotjarv) reported
from
Miami, Florida
@Eudaimoniash @zoom_us I’m down
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Texas Math Teacher
(@texasmathteachr) reported
@zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.
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Zach Wilmarth
(@Zwilmarth) reported
@zoom_us Your stock price has deflated drastically, do you believe this will fix itself in 2021?
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Texas Math Teacher
(@texasmathteachr) reported
@zoom_us I have tried like 4x to active an educator account and I never can get it to work. Can you please help? I teach at a small co-op, tutor ACT, and math through zoom. I am a certified teacher in 2 states. I need more than 40 mins per session.
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us Help ME solve this? You mean...perhaps, get some information from me so YOU can solve it
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Pa5calOka4
(@Chiebuniem_) reported
@zoom_us !!!!! fix up!!!!
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Mackenzie Feldman
(@mackenziekfeld) reported
Hi @zoom_us I need help and it's impossible to get in touch with anyone. Can you help me?
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us your chat and email folks or bots are HORRIBLE I've chatted & emailed 17X in the last 3 wks about the same issue Each time yall say the issue has been fixed but it's NOT IF you CARE message me for more details OR look at my account get my phone number and call me
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Mackenzie Feldman
(@mackenziekfeld) reported
@zoom_us can you please help me?
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Ji_My
(@jimnykuhon) reported
@zoom_us please help already made a payment, but a credit card error appears.
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AngelChavezS59Civ59 Blue Angel 5
(@ArmisteadIsaac) reported
@zoom_us Zoom is not working somewhat, I keep getting kicked out every 5 minutes #broken?
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Thank you GA! 🙌🏼
(@ThatGirlAlli23) reported
@zoom_us on this recent update moving yes and no onto reactions so it disappears after 10 seconds was an AWFUL choice. We use those to vote on things and make group decisions. Fix it!!! Mmmmkthanks. 🙄🙄🙄
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#EndBadGovernance
(@as_kings1) reported
@zoom_us Hello, I'm having a billing issue on my zoom account and I require an urgent response.
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jorn 🥑
(@jorn_knuttila) reported
Have witnessed several times in the last 3-4 weeks where screen sharing tends to freeze, unbeknownst to the presenter in @zoom_us meetings. It's happened to me, and others. We cannot figure out why, and frequently leaving and rejoining is only way to fix it. Anybody else? 🤬
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Flump
(@Jujjaloo) reported
@zoom_us can you offer any advice about recording please? Previously I could do a meeting with just myself and record my screen share. I can’t seem to do this at the moment. Any help would be appreciated.
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Jason Butler Harner
(@JButlerHarner) reported
@zoom_us Your customer service for PRO accounts t’aint good. Like not at all. 👋🏼
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james ward-gwilliam
(@jameswardg) reported
@zoom_us Just did immediately got an email saying unable to respond to your open tickets at this time and to use your online resources when I know the issue is not in said resources
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Leon Thomas
(@Leonthetrainer) reported
@zoom_us You chat personnel are HORRIBLE!! I'v chatted 9 times in the last week regarding the same issue...NOT FIXED emailed 8 times...you said the problem is fixed NOT your product is GREAT. Your service SUCKS! Message me to find out more IF you care
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Nina Harris
(@ninapharris) reported
@zoom_us Having two separate places for "enable waiting room" is not only terrible, it doesn't work. My local "enable waiting room" feature won't stay selected when I restart. So it's not just poorly designed, it ALSO has a bug too? UI, please!