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Zoom Video Communications is an American remote conferencing services company headquartered in San Jose, California. It provides a remote conferencing service that combines video conferencing, online meetings, chat, and mobile collaboration.
Problems in the last 24 hours
The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Zoom. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Zoom users through our website.
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Connection (44%)
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Sign in (30%)
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App Crashing (16%)
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Glitches (5%)
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Video (3%)
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Multimedia (2%)
Live Outage Map
The most recent Zoom outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
| Sign in | ||
| Glitches | ||
| Connection | ||
| Connection | ||
| Sign in | ||
| Sign in |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Zoom Issues Reports
Latest outage, problems and issue reports in social media:
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NiYa Costley
(@Hypepraise) reported
@zoom_us Desktop running 5.4.2 with 25 screens on in meeting and using Firefox or edge but still having the problem in some classes and there seems to be no rhyme or reason to why.
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lisa malouf
(@lisamalouf) reported
Hi, can any @zoom_us users help please? I'm Running Zoom (v 5.0.2) on MacBook Air (OS 11.0.1) Wondering why in Prefs/ Settings/ VirtualBackground/ ChooseVirtualB/ground the (+)option to add a new b/ground from desktop images has suddenly disappeared? (tried restarting Mac) Thanks
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Niall Maher
(@Maher_Niall) reported
@zoom_us That solved it. I didn't realise it didn't update automatically through the App Store. I re-downloaded new version from your website & works fine. Thank you for your help! :-)
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worm
(@patheticworm5) reported
@zoom_us i clicked the "touch up my appearance" checkbox and my computer crashed, pls help
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fabiorj✊🏼🚜🌹☭🇧🇷
(@fabiorj) reported
@zoom_us @Singitjess Login via Google, same error!
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Noguchi’s Butterflies
(@NoguchiButtrfly) reported
@zoom_us I have a huge problem and a webinar now and I can't contact no one since hours. Someone can help me?
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Dr Jo Jackson
(@jojacksonhere) reported
@cjcrompton I had this exact problem today...it's in the local documents folder. I was super happy when it eventually turned up, automatic email would be great or added to the outlook invite for the zoom meeting @zoom_us
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Jennifer Doering
(@jen_doering) reported
@zoom_us This option doesn't appear for me. Did the "merge to meeting window" option disappear? I'd like to dock the participants and chat windows to my gallery view during screen share with dual monitors. Please help
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Martha Peña
(@Alyzia) reported
@zoom_us I NEED HELP I'm having issues with cancelling my subscription
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Greg Schwanbeck
(@GregSchwanbeck) reported
Anyone else having trouble with #Zoom reports not working today? I rely on usage reports for attendance record-keeping. I go to check the report for 1st period today and the report is blank. Other teachers in my school having same issue. Is it limited to my school? @zoom_us
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Bad Drivers Chi
(@Crash_it) reported
@zoom_us everyday around 6pm CST I have problems with hosting meetings. People who join can't see any messages I sent or hear any audio until they are eventually dropped out of the meeting.
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Martha Peña
(@Alyzia) reported
I'm having trouble with @zoom_us !!! It won't let me cancel my Webinar Add-on! #zoom #zoomsupport #zoomus
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Noreen L
(@Noreen_Lam) reported
@zoom_us Hi again @zoom_us, for some reason my reports today only show the host info and times and no participants! Shows number of ppl but no in/out times nor duration for others. Have tried 4 times, even waiting 2 hrs later. Pls help!
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ethameta
(@ethameta) reported
It's pretty convenient that @zoom_us doesn't have any support AND their unsubscribe feature is completely broken. STOP
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Jules Carr
(@spicyjulesc) reported
@TrueLee478 @zoom_us @LensesofCroydon That’s terrible, Lee! So sorry and I hope you are all ok. What an awful thing :((((
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SiimplyDarliin
(@SiimplyDarliin) reported
@zoom_us let me down today if all days. Nothing worked and couldn’t retrieve data also
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John D Walsh
(@johndwalsh) reported
@damiengeoghegan @WaterfordCounci @zoom_us Couldn't make it up? You have gone along with the made up Covid 19 hoax no problem? Next they will be recruiting voters from the graveyard like Creepy Joe! Fraud? Nothing to see here.
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martha
(@marthadelhoyo) reported
@zoom_us I'm having trouble canceling your subscription NEED HEEEELP
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Jessica Singer
(@Singitjess) reported
Hi @zoom_us, I can't log in via Facebook (errors 1006 and 300) at the moment and don't have a username/password log in combo. Any help on how to get in to my account?
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Supmiguel Angel
(@Supmiguel) reported
Looks like Zoom Phone is down, may be related to the AWS outage but still not information on the Zoom Status page or from support. @zoom_us
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Kevin Krautle
(@kevinkrautle) reported
The @zoom_us Original Audio with iPhone/iPad being around 96bit kinda makes sense if they are only pulling 1 channel down, and explains why it does not sound that good.
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Brandon Coppernoll 😷
(@bkcoppernoll) reported
@zoom_us I am having trouble creating a webinar and viewing the registration page. Page not found error. Is there something I am missing or something going on?
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Dianna Blake
(@DiannaBlake) reported
This semester I have120 students & some will be alone on Thanksgiving, by choice or not. I've invited them to a @zoom_us hangout that day & want to send each a @UberEats GC. If you can help make this happen, Venmo is DJBlake. I will refund all unused funds. #payitforward
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Rahul Bhosale
(@RahulBhosale__) reported
@loom How do I fix the mono audio on both channels. I’m using scarlet solo as an audio interface, it works well with @zoom_us. Is there any hack to fix it? I’m only hearing in the left channel. #designtwitter
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Audra Everett Gold
(@audragold) reported
so, @zoom_us, after days of dealing w/ time-killing bugs in meeting settings on $$$ account (settings not honored - EVER), horrific bot cs and then finally get a real agent who after "hello" never responds again... we r going back to @GoogleMeet2. anyone else have these issues?
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Sofia Caputo
(@SofiaCaputo20) reported
@zoom_us i have recorded a meeting on Cloud and received a confirmation email. So once clicked the link, and clicked at the recording it says' the recording does not exist' can you please help me retrieve it?
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Kevin Krautle
(@kevinkrautle) reported
After being @zoom_us’s QA again. I can report that High Fidelity Audio has big issues with quality across devices. Receiving Mac sounds like a 192 bit mp3 as advertised even though I would prefer more like 256 bit. iPhone is like 128 bit mono. iPad sounds worse like 96 bit mono.
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Harry Cannon
(@hcannon1) reported
@zoom_us Hi, I need some help with a teacher upgrade plan. Can’t get through on FAQ, live chat or phone and need it urgently. Thanks
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nah
(@no_me_buh) reported
@zoom_us a problem for the Zoom mobile app: When someone is sharing their screen, the audio from their computer is not audible if I open the chat or open another application. It is very annoying, atleast have a setting to turn the "feature" off. Thank you.
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AnneBarschall
(@AnneBarschall) reported
@drpicox @zoom_us Is there another update? I did do one and it did not solve the problem.