Zoom down or not working? Current app problems and status

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Connection (38%)
• Sign in (29%)
• Multimedia (13%)
• App Crashing (8%)
• Glitches (8%)
• Video (4%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Phoenix	Sign in	6 days ago
Altoona	Connection	10 days ago
Denver	Glitches	12 days ago
Enfield Town	Connection	12 days ago
Boston	App Crashing	13 days ago
Cleveland	Multimedia	16 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chandra SS Vasireddy (@VasBytes) reported 4 minutes ago from PETROL BUNK ORR, Karnataka

  @D_Roopa_IPS @zoom_us Singapore banned Zoom usage in schools early this month, and removed ban after assurances they fixed issues. However they still seem pretty bad. @CGSingapore - FYI pls. Maam - i think our govt also released advisory. Pls ask school shift to Google Meet or Google classroom

• 
  Rob Butler (@RobButler) reported 7 minutes ago from Ottawa, Ontario

  @Jen_MacDougall @zoom_us @ericsyuan The end product, yes, but it will be more expensive to produce. I cannot get over how amazing this Zoom product is. Take care of the security issues (many of which were ”host” errors) & this will be the goto product to use.

• 
  Cian (@Pancucci) reported 7 minutes ago from Exeter District, England

  It was heartbreaking not to be at my Grandmother’s funeral yesterday in person. But with the help of my mum + my cousin, we live-streamed it from the cemetery on @Zoom_us, using a phone, dodgy 4G signal + dodgier Bluetooth speaker (as a mic), so friends/family could see it live.

• 
  Thérèse McIntyre (@cailinrua1) reported 9 minutes ago from Galway City, Connaught

  @zoom_us howya, folks, I have a problem with playback - am recording a presentation (shared Prezi) with video - around half hour long - have done it twice and both times the audio playback jerks and speeds up after conversion trying to do this for a conference...help!

• 
  Sarah Stierch (@Sarah_Stierch) reported 18 minutes ago from Sonoma, California

  @zoom_us @FBI Thanks. It wasn’t my meeting but I passed on best practices to the organizer. I can’t DM you without you following me, btw. I also have had an open ticket with Zoom support for 13 days regarding a billing issue, so any help with that would rock.

• 
  Michael Massie (@m_massie22) reported 18 minutes ago from Lynchburg, Virginia

  @TheSceneVault @zoom_us @YouTube I can’t do Thursday nights but if y’all ever do another then I’m down

• 
  Nancy Limau (@NancyGithoitho) reported 18 minutes ago from San Francisco, California

  @bonifacemwangi @zoom_us @MOESTKe @coachdeluca33 Look at our problems.

• 
  R. C. (@roy_karrol) reported 19 minutes ago from Mobile, Alabama

  @AnnTruwe @morningmika @comcast @Xfinity Truth! Hopefully @comcast @Xfinity gets their act together tomorrow and resolves this intermittent WiFi issue. I’ve got 3 college students and an 8th grader trying to do @zoom_us and/or online classes.

• 
  Dr Robert Adam 🇪🇺 (@rejadam) reported 20 minutes ago from Edinburgh, Scotland

  @leesonl @MicrosoftTeams @Microsoft @zoom_us If only they would just get on with it, and tell us, everyone talks about the problems with Zoom and GDPR but Teams which is often the preferred platforms many workplaces has been really difficult for deaf people to work with.

• 
  ruth bankover (@rbcurly) reported 20 minutes ago from Borehamwood, England

  The kid was upset today during his @zoom_us video call during his #beavers meeting when @virginmedia #internet went down (again). Sort it out @virginmedia #payingpremium #internet #beavers #beaversathome #lockdown2020

• 
  شَامِخَة آن (@mutantxfactor) reported 22 minutes ago from Manhattan, New York

  @YALLWEST @hrmason What happened is awful & unacceptable. @zoom_us needs a security measure in place where only the host can control turning mics on & off. The “raise hand” option shouldn’t only be accessible via chat. As long as chats & muting are open access, these problems will occur.

• 
  Zaheer Ansari (@ZaheerAnsari01) reported 25 minutes ago from New Delhi, Delhi

  I am facing issue while joining meeting.I am loosing my class on daily basis .Connectivity is fine . Always shows error 104103 and says can't connect to our service , please check your network connection try again letter. Mobile settings are fine pls get it resolve. @zoom_us

• 
  Andre Kempe (@kempius) reported 25 minutes ago from Altafulla, Catalonia

  @paigecraig @zoom_us Thought about it few days ago. Problem is size of potential target audience vs. shipping of goods in time. Small groups per session vs. experts who have interesting stories & reliable to stream live at a given time

• 
  Wayne Schmidt (@wayne_schmidt) reported 28 minutes ago from Wien Stadt, Vienna

  @KylieParkerCA @zoom_us @gotowebinar @StevenLeaney @AskVinh @elliotspirrett1 @SamNorcross7 @sholtomac @mattpaff One click login.

• 
  Josh Parkin (@joshparkinnyc) reported 29 minutes ago from Bronx, New York

  @zoom_us my “group” is locked out of our zoom account. I can’t sign in to get support or call. I’ve left several messages with your sales answering service and can’t get a call back. Please contact me.

• 
  Joshua Sillers (@sillejo) reported 34 minutes ago from Minneapolis, Minnesota

  When is @zoom_us going to fix the fart vulnerability !!! I’m so tired of all these holes in the system #plugthefarthole now!! 🤣😂🤣

• 
  ((phillipdrummond))) (@philthydrummond) reported 34 minutes ago from Oakland, California

  Hey @zoom_us it’s a big problem you blocked virtual cams from @ecammtweets @ecammlive you need to fix that in new version

• 
  Melba Pearson (@ResLegalDiva) reported 41 minutes ago from Miami Beach, Florida

  @zoom_us needs to do so much more to protect folks on their platform. If it’s so bad that @ADL has to host webinars to address the issue - Zoom needs to go back to the drawing board. No one should have to go through what we experienced last night. #Hate.

• 
  Roger Yerramsetti (@rogery) reported 41 minutes ago from Adelaide, South Australia

  @zoom_us @bigjsl @MicrosoftAU Don’t get too evil zoom! I’m a paying user and don’t mind paying for your service but what got me there was a couple of months using an easy and flawless free experience that didn’t make me jump through hoops.

• 
  Dawan Robinson (@DawanARobinson) reported 42 minutes ago from Washington, D.C., Washington, D.C.

  @chorus_ai and @zoom_us issues are no fun

• 
  Linda Hellard (@LindaHellard) reported 44 minutes ago from Cardiff, Wales

  @halexraynal I really hope @zoom_us are working on this and will release an update to fix this!

• 
  Andrew Davis 🇨🇦 (@andrew_506) reported 45 minutes ago from Kingsclear, New Brunswick

  @MeganADutta @MachinaMeg @tastefullykate @zoom_us @MarsAVIT @GinaSans @PSNI_Hailey @AVteach101 @thesmoothfactor I’m down if there is room.

• 
  Lynne Joyner (@LynneJoyner) reported 45 minutes ago from Compton Martin, England

  @zoom_us Thank you. I have sorted out the issue with Teamup and know what I did wrong. Not actually Zoom’s fault. You have all the security there for people to use. I wanted to warn other instructors

• 
  Paul Duerinckx (@drinckx) reported 49 minutes ago from Pontardawe, Wales

  I know there are some issues with Zoom but, in terms of usability, it’s so much better than Teams. @zoom_us @MicrosoftTeams

• 
  Manav Jain 🇮🇳 (@Manavjain994) reported 51 minutes ago from New Delhi, Delhi

  @zoom_us I am looking to upgrade my Account from basic to pro pleade help whether i will be able to live stream my meeting on facebook after upgrading. Kindly advice asap.

• 
  Becky (@beckybecs) reported 53 minutes ago from Usk, Wales

  @SingleDadSW @UniKent @zoom_us I asked our head of faculty about it but my our uni doesn’t allow it due to security/IT issues, it’s not secure enough x

• 
  Cliff Guya Oliech (@olifo) reported 55 minutes ago from Pittsburgh, Pennsylvania

  @bonifacemwangi @zoom_us @MOESTKe The best solution to this problem is to have password access to the zoom meeting then share it only with participants otherwise if you use the link to join there will be unauthorized access

• 
  Arnold (@Arnother) reported 56 minutes ago from Madrid, Madrid

  @zoom_us I’ve been having a problem on logging in my Mac app. it says that my account has a basic plan when in reality I have a Pro account. I’ve tried to contact customer service but I haven’t reached out at all. Help please!!

• 
  The Godfather is back! Join me #KAG (@RobertM69780378) reported 60 minutes ago from Fremont, California

  @zoom_us 500,000 accounts hacked and on the dark web. You have serious security issues. @Webex is my choice. I will refuse any zoom due to your pathetic excuse for security administration. You should be put out of business. #COVID__19

• 
  ipolice (@i_police) reported 60 minutes ago from Amsterdam, North Holland

  @zoom_us tried to contact support, I need my personal ID which I cannot find because I cannot login or reset my password! Please help #prouser