Zoom status: messaging issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Zoom reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Zoom users through our website.

• Sign in (50%)
• Connection (25%)
• Multimedia (13%)
• App Crashing (13%)

Live Outage Map

The most recent Zoom outage reports came from the following cities:

City	Problem Type	Report Time
Iowa City	Sign in	1 month ago
Hayward	App Crashing	2 months ago
Bristol	Sign in	2 months ago
Crewe	Connection	2 months ago
Omemee	Sign in	2 months ago
Perth	Connection	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Zoom Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bluejay | 🧢🌸🧧🔔✈️👨‍✈️ | 让中国远离香港 (@vroomjay) reported 6 minutes ago

  @zoom_us is zoom down? im still on the connecting page for over a minute.

• 
  Krishan_ll.b rathI (@Baatunibabag) reported 6 minutes ago

  @zoom_us I have billing issue,befor payment amount show after discount 5380 but deducted from account 6726

• 
  Keith Lee (@KeithRichardLee) reported 8 minutes ago

  @bbrundert @Logitech @zoom_us Less issues thou when connected directly to MBP rather than via dock/hub

• 
  Kelsey Knight (@kk2nite) reported 13 minutes ago

  '@zoom_us provided another reminder of why it’s been such a hot stock during the pandemic. The company, whose brand name is now synonymous w/ video calls, revealed it has become a $ machine over 12mts- generating 1.4B from its videoconferencing service in 21' via @theinformation

• 
  Luiz Henrique Fávaro (@luizhenrique_sf) reported 18 minutes ago

  @labs_news @zoom_us "There has been a critical error on this website"

• 
  Bronwen (@Bronwen6720) reported 19 minutes ago

  @zoom_us Totally disgusting and unnecessary making kids wear masks that are going to cause them severe psychological & health problems. Horrible advert. Are you suggesting they wear masks on zoom? Even more disgraceful.

• 
  Juan Pablo Rodas (@juparopla) reported 21 minutes ago

  @zoom_us hi there! I need some help, I change my credit card and I need to erase the one who its save in the corporate account! how can I do it?

• 
  Claire Masteller (@ccmasteller) reported 27 minutes ago

  @MoodieStrat @zoom_us @himaglobe had an issue, but got in by restarting Zoom?

• 
  slow-moving apocalypse (@sarahflorman) reported 31 minutes ago

  @zoom_us I keep receiving the following message when I try to log in: An error with reCAPTCHA occured. Please try again. Help?

• 
  Nitin Jain (@nitinjaipur433) reported 32 minutes ago

  @zoom_us dear zoom team, I have an issue with reference to your services. Please share your email where I can raise my quarry

• 
  kobenimeal (@kobenimeal) reported 33 minutes ago

  @brianleejackson @zoom_us @ericsyuan I have literally been having the same issue and of course there is no way to contact zoom if you don’t pay them. I have unsubscribed through their “link” multiple times and I keep getting their emails, and their twitter account ends up ignoring me. I also want to report them!!

• 
  Robert (@roboticdinosaur) reported 34 minutes ago

  @zoom_us Yea, that still wants my 2fa to get in to the account after a password reset. I found my 2fa eventually but it could have been easier to reset. No problem now :)

• 
  sam darshan (@samdarshan97) reported 36 minutes ago

  @YashviSanghavi @zoom_us @Zoom Same issue

• 
  Jérémy Vuillermet (@jvuillermet) reported 40 minutes ago

  @stigi @zoom_us I've seen with few people including myself. It happens after a Big Sur update. Screenshare freezes (for the other members of the call) and restarting the call doesn't help. The 100% fix so far was to reinstall zoom and + maybe "use tcp" in screen share options

• 
  bson 👨🏼‍💻 (@b_son4) reported 46 minutes ago from Manteno, Illinois

  @zoom_us fix your **** or @Xfinity fix your **** someone fix some ****

• 
  Kat (@KatlandKat) reported 47 minutes ago

  @dominik_stoll @VirtualHlthPHSA @zoom_us Tks will try that. Covid has made things much more difficult for me to get help in person. Sick now, & no clue how as been isolating in my home since fall of 2019 after missing flu shot. In all that time I have been out of home less than >20 times. Wearing mask, shield & gloves

• 
  Melai (@lai1205) reported 47 minutes ago

  @zoom_us please help me someone used my credit card to purchase a zoom account..

• 
  Shawn (@shawnandthecity) reported 47 minutes ago

  Dear @zoom_us - why does the scheduling section of your Mac app suck as bad as it does? This seems like an urgent issue to resolve. Meetings are never up to date, and the refresh prompt does nothing…I could go on.

• 
  Alfredo Canziani (@alfcnz) reported 48 minutes ago

  @zoom_us @wacom Actually, by selecting «Previous Operating System» option in «Screen capture mode» fixed the issue. Therefore, you may want to look into what the difference between these two methods are, if you want to fix this awful lag.

• 
  MapPorn (@MapPornTweet) reported 55 minutes ago

  So has anyone tried to give an OSX Keynote presentation on @discord and had issues with slides not displaying? My first time using discord and trying to do something that @zoom_us does flawlessly.

• 
  Italia (@Italia09294177) reported 55 minutes ago

  @zoom_us I do not understand. I canceled the service pro and still I am receiving an Email that I should pay!!

• 
  VM (Vicky) Brasseur 💉⏳ (@vmbrasseur) reported 56 minutes ago

  @mooreds Yessss. Having DMs get lost is a real problem. Lotta iteration could happen on that part of the service. I'm looking forward to that hopefully happening soon, @zoom_us.

• 
  Donna Maria: The Lifestyle CEO (@donnamaria) reported 57 minutes ago

  Customer service experience: I am using the @zoom_us customer service chat to get help with a technical issue. The rep told me to search for an answer to my problem on @YouTube. Yes. This is happening right now. #customerservice

• 
  Stone Pills (@AlinaPills) reported 57 minutes ago

  @roboticdinosaur @zoom_us It was unbearable for me after numerous appeals to the support team and nothing was done, until i came across @Ray14richard and he fixed it completely he can help you with your account recovery/unlock, 2FA recovery/bypass.

• 
  INGRID “B” BAZIN Host Curator Soulcialite (@MsIngridB) reported 57 minutes ago

  @zoom_us are your servers down. We can’t log in - MIAMI,FL

• 
  DeKlan the Police (@L1573N) reported 58 minutes ago

  @egratto @craigsuperstar @zoom_us Oh sure, I don’t doubt what problem you were having, I was trying to answer the question “why is turning off echo cacellation even possible?”

• 
  Daniel Carmona (@DanielC85829866) reported 59 minutes ago

  @zoom_us @Zoom Hello, my zoom account appears suspended, I don't know who to turn to to solve the problem

• 
  Pierre Bruynooghe (@P_Bruynooghe) reported 1 hour ago

  @zoom_us @Zoom Impossible to access on my account page on your site. I can't receive the verification code... A problem with your web site ?

• 
  Mohammed Hamid (@mhamid86) reported 1 hour ago

  @zoom_us hello, I took subscription for an month and that about to expire by edo of 11th May and before day end I cancelled the subscription but still I got charged for another month, can someone please help to check/provide clearity on this. Let me know for any details.

• 
  Greg Fong (@khole_greg) reported 1 hour ago

  @Ramshandilya @zoom_us @MicrosoftTeams Did you ever figure this out? I have the same problem and it drives me nuts