ACT outages and service status in Arail, Uttar Pradesh

Problems in the last 24 hours in Arail, Uttar Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Arail, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanjay Debnath (@sanjaydebnath86) reported 5 minutes ago

  @ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 7 minutes ago

  @ACTFibernet I don't understand what's wrong with your service, even making payments on time before due dates my account suspended and no Internet access now,raised a complained with ticket # SR10179755003824 no use of it. Regretting of choosing your services

• 
  Prathmesh Surve (@pra17th04am) reported 11 minutes ago

  @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD

• 
  Dhruv Singh (@tomardhruvsingh) reported 14 minutes ago

  @ACTFibernet Facing incorrect billing + sudden disconnection. My port was wrongly changed (Port 1 → Port 2), so ₹60/month discount not applied. Bill inflated (₹1973 vs ₹1763). Need urgent fix—exam tomorrow. Please resolve within 1 hour or I escalate to consumer forum.

• 
  Naveen Janardhanan (@njana290380) reported 14 minutes ago

  It’s the question of consumer right to demand for the service paid for. The attitude shown by @ACTFibernet call centre, their service team, escalation desk was so high handed that at one point had remind them tha they are not giving anything free and am not begging either

• 
  MOHAMMED ASIF (@MOHAMMEDAS38745) reported 18 minutes ago

  @ACTFibernet , providing waste service and not even solving problems after many complaints... Regular disconnections , fed up with the service and customer support..

• 
  Ami (@ammitas12) reported 19 minutes ago

  @ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.

• 
  dinkar Singh (@dinkarsinghh) reported 20 minutes ago

  @ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡

• 
  Raj (@mrajbharat) reported 20 minutes ago

  @ACTFibernet Team, I had a conversation with your support rep. today at 12.50 p.m IST and the answers were completely irrelevant and irresponsible. Request to investigate and take appropriate action. Thank you.

• 
  Natarajan Venkat (@natarajanv88) reported 23 minutes ago

  @ACTFibernet Service suspended over disputed OTT charges (₹267) even after plan upgrade with OTT included. Issue was raised earlier and acknowledged by your rep. Disconnecting service during a billing dispute is unacceptable. Restore service ASAP.