ACT outages and service status in Arail, Uttar Pradesh

Problems in the last 24 hours in Arail, Uttar Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Arail, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sidharth74 (@Sidharth_74) reported 7 minutes ago

  @ACTFibernet I got this message, which is false - "We regret to inform you that your ACT Fibernet service has been disconnected due to Leaving City." I am not leaving city, I got fed up with frequent disruptions in service. Further mail says Current Due Amount: 8488.92, due for what??

• 
  Avi (@Keystone2Trade) reported 8 minutes ago

  @ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.

• 
  bhaskara (@bhaskaranavulur) reported 9 minutes ago

  Hello @ACTFibernet How shameless can you be. I have paid 9k for my internet upgrade 1 month ago. Neither you have upgraded my connection not you refunded my amount. I am so fed up with your service. Have some shame and either refund or upgrade @ACTFibernet

• 
  Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported 10 minutes ago

  @ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.

• 
  kalim (@akhmxt) reported 12 minutes ago

  Hi @ACTFibernet - a friend of mine is facing issues with your service. You’ve suspended their account despite being a prepaid plain on the grounds that they’ve not paid any dues. Please dm me to escalate this further. TIA.

• 
  Yuvaraja (@Yuvanames) reported 13 minutes ago

  @ACTFibernet How can ACT disconnect the internet of a customer with an active, fully paid plan and give that connection to someone else? Who authorized this? This is completely unacceptable and a misuse of customer service.

• 
  Suresh Kumar H (@sureshkumarh90) reported 15 minutes ago

  Since @Airtel_Presence seems unwilling to support existing customers, I’m looking to switch providers. @ACTFibernet and @JioFiber, if you can provide a reliable broadband connection and prompt customer support in my area, please reach out to me. I’m ready to make the switch.

• 
  Ramarko Sengupta (@ramarkosg) reported 20 minutes ago

  @ACTFibernet I heard the same thing a couple of hours back when I was finally able to get through to one of your customer service execs. And was assured it would be restored by 9pm on "highest priority"

• 
  Shrinivas Mhethre (@SMhethre) reported 21 minutes ago

  @ACTFibernet I have raised a ticket on 4th july till now nobody approached me. This is how it is and I frequently called customer care and every time they say have escalated. I believe you are not interested to improve customer experience in Hyderabad.

• 
  Sachin Gogia (@runthusiast) reported 22 minutes ago

  @ACTFibernet Don’t reply like a bot and find a human who will do something to actually fix the issue.