ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (17%)
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Total Blackout (12%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Chennai |
Phone | |
| Bengaluru |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Priyanshu
(@pmani) reported
@ACTFibernet your mobile app chat is very poor...takes forever to load messages...customer care/engineers don't pick up calls. Can't connect with anyone.internet not working for past 5 days. Either cancel / entend my subscription.
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Jha Abhishek
(@abhishekj747) reported
@ACTFibernet your customer service executives have not answered calls even after waiting for 35minutes what kind of resolution yiu will provide
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Rahul Sehgal
(@rahulsehgal123) reported
SHAME ON YOU @ACTFibernet @ACTFibernetHYD . My internet is down for 8 days and there's no resolution on this ticket SR10176751270694. No one is following up and only stupid canned messages are being delivered. No ETA for resolution so far.
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balimidipruthvi
(@balimidipruthvi) reported
It's been almost 4 days, still the internet is down. @ACTFibernet @ACTFibernetHYD pathetic service, still there is no sign of resuming the services. Most irresponsible service provider. It's causing so much of inconvenience and no one is responding to the emails or calls.
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Raj rahul
(@RahulRajBarik1) reported
@ACTFibernet is provide worst service even if there customer service not available.....@ACTFibernetHYD @ActfiberC I faced this issue since 2 days
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rajendra rathod
(@rajendrarathod6) reported
@ACTFibernet it’s been more than 12 hours I don’t have internet. This has become everyday activity. This is impacting my work. Do you understand the seriousness. Fix it now
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Siddhant
(@Thegreatone1237) reported
@ACTFibernet has not yet responded on my complaint yet. Will update every thing in every 10 minutes.
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Dhruv
(@dhruv_2907) reported
@Sravaniitm1 @ACTFibernet Bro it has been more than 1 month since i got my connection cancelled and this fraud company is not refunding my money. I cancelled the connection because i got reviews from my friends that their service is third class and no i have witnessed the same by not getting the refund.
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raj3₹2
(@ajinkya5) reported
@ACTFibernet Such a pathetic service.. complaint not resolved till date.. every time new timeline.. you guys are nothing but frauds.. Refund my money you xxxx🤬🤬.. @jagograhakjago can we do anything against this fraud as they have taken my money in advance n not providing service..Help..
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Venugopal
(@VenuIndian007) reported
@ACTFibernet ETR is crossed already Yesterday. As it is already impacting our work, we need a ASAP fix. Or we need to go for alternatives then. Neither of ur executive or engineers attending the calls
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Rahul Sehgal
(@rahulsehgal123) reported
@ACTFibernet @ACTFibernetHYD my internet is down for more than a week now. Have raised several requests (ID: SR10176751270694) and there's still no clarity of resolution. HORRIBLE way to treat a loyal customer who has been with ACT for 14 years and is on a 2 year prepaid plan!
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ritesh
(@diszRitesh) reported
@ACTFibernetHYD @ACTFibernet pathetic internet service. None of your personnel is able to resolve open issue pertaining to my internet connection. They set some temporary fix and mark the ticket as resolved.
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Dhruv
(@dhruv_2907) reported
@ACTFibernet I did not receive any call. Please dont make false statements and issue my refund immediately
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Lone Beast
(@LoneBea13356384) reported
@ACTFibernetHYD @ACTFibernet Most ****** up experience from your network my internet is gone from past 5 days and when I call u guys at customer service u guys are telling me to wait 3 days more I am very angry 🤬🤬🤬🤬 every year it's same in Ganesh festivals last year it's was gone for 18 days
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Trade with T O M M Y
(@HappyDayTrader1) reported
that's already done! This is ridiculous! I can't even access my account details on the app because of this error. Fix the status immediately and stop these annoying calls! @ACTFibernet #CustomerServiceFail
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Shashidhar Jagannath
(@shashi9j) reported
@ACTFibernet are you really internet service provider or maintaining local cable network
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Priyanshu
(@pmani) reported
@djcoolsourav @ACTFibernetHYD @ACTFibernet Internet not working in hyd for past 5 days don't know what they r doing...engineers also don't pick up, all customer care execs are busy....
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phanindra itika
(@phanindrai) reported
@ACTFibernetHYD @ACTFibernet @ActfiberC #Actfiber Dear customer, your internet service is disrupted due to a technical issue. Our team will restore it within 3 Hrs.Regret the inconvenience. Team ACT what is this hell in which era are you guys in ? 3 hours crazy !
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kiran kumar
(@kk4526) reported
@ACTFibernet @ACTFibernetHYD I haven’t had internet access for the past 4 days. This is extremely frustrating & affecting my work. Please look into this issue urgently. I’ve tried raised ticket but still no resolution. Tkt Id: SR10176813925584. Kindly respond ASAP. #NoInternet
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phanindra itika
(@phanindrai) reported
@ACTFibernetHYD @ACTFibernet @ActfiberC #Actfiber if it is not resolved in an hour pay the whole money back and cancel my subscription ! Never heard of such interruption for 3.hours don't even dare to say that this interruption is costing me money idiots.
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Vijay Kumar Yadav
(@vijaykyadav88) reported
@ACTFibernet You guys dont even update the status. When I call customer care it says I'm in queue and my queue position is more than 30. What scam is this?
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Lone Beast
(@LoneBea13356384) reported
@ACTFibernetHYD @ACTFibernet SR10176786094544 i want u to fix it before I change my mind and buy jio internet and I will give u guys 24 hours to fix it or refund my money back I am sick of u guys
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King
(@kingcool8055) reported
@ACTFibernetHYD is such a fraudster called me yesterday to make payment and said sending someone to give connection but after payment my number is blocked unable to reach any support until now ,so ridiculous useless people,taking people for granted.@ACTFibernet
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Anudrutta
(@Aunu_Gem_in_I) reported
@ACTFibernet @BandBajaateRaho What “on-ground challenges” are these that WiFi has not restored for over 24 hours? Every complaint in your timeline is about customers having their ETA extended and not a single technician available. Your nodal officer can reply to 7711998 with @jagograhakjago
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gopal singh rautela
(@rautelagopal) reported
@ACTFibernet I raised ticket SR11076774534234 on Saturday 23rd Aug 2025. My connection is still not restored. I feel you don't even bother to restore my connection. Everyday 24 hours is given for resolution, which keep on extending. Seems 2 be a company run by fraudsters.
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Yashwanth 🇮🇳
(@YashwanthReddyD) reported
@ACTFibernet @ACTFibernetHYD This outage is causing significant inconvenience. I urge you to take immediate action by either: Restoring internet services immediately, or Processing a refund for the prepaid period up to March 2026, if you cannot resolve the issue promptly.
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Narasimha Murthy KASIBHOTLA
(@K_N_Murthi) reported
@ACTFibernet My patience is beyond tolerance now. If the connection is not restored today you should cancel the connection and refund the balance amount.
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Venugopal
(@VenuIndian007) reported
@ACTFibernet @ACTFibernet , any solution on the above? It’s been 3rd day now without a fix. Can someone able to answer it and make a proper resolution
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aldoroot
(@66hyenas) reported
@ACTFibernetHYD @ACTFibernet ridiculous network service from your end. I have to restart my router more than I use this Internet. Seriously considering getting rid of them. Can someone suggest better WiFi providers in HYD?
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Yashwanth 🇮🇳
(@YashwanthReddyD) reported
@ACTFibernet @ACTFibernetHYD Urgent: SR10176715406804 Internet Issue Unresolved for Over a Week – Immediate Action Required Is this how you treat customers who rely on you for work, studies, and life? #ACTFibernetDown #InternetCrisis #DoBetterACT