ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (28%)
• Total Blackout (7%)
• E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Delhi, Bengaluru, Chennai, Hyderabad, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Delhi	Total Blackout	48 minutes ago
Bengaluru	Wi-fi	23 hours ago
Chennai	Internet	1 day ago
Bengaluru	Wi-fi	1 day ago
Hyderabad	Internet	2 days ago
Chhindwāra	E-mail	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ramanand Mahato (@ramanand_25) reported 8 minutes ago

  What’s frustrating is the mismatch between promise and delivery.
If resolution realistically takes a day, just say that upfront during selling it. Overpromising and underdelivering erodes trust fast. #ACTFibernet #CustomerExperience #InternetIssues

• 
  Gaurav Dalasania 🇮🇳 (@GDalasania) reported 11 minutes ago

  @ACTFibernet @ConsumerAffairs The ticket has been closed again, as usual, WITHOUT RESOLUTION. 👏 And I'm saying again, @ACTFibernet has pathetic service provider.

• 
  Harshal (@HRaverkar) reported 12 minutes ago

  Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment.

• 
  Nitesh Singh (@NiteshS62998787) reported 12 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  Jagyanseni (@SweeTie92083310) reported 14 minutes ago

  @ACTFibernet Shame service @ACTFibernet

• 
  Arsk Ken (@Arbazkh97728623) reported 15 minutes ago

  @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

• 
  kanak prajapati (@polaroid080) reported 16 minutes ago

  My internet is again not working not even able to raise a ticket. @ACTFibernet - can you do something or should I switch the connection to some other operator

• 
  Sanjay Debnath (@sanjaydebnath86) reported 18 minutes ago

  @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

• 
  S. M. Sambasivam (@SMSambasivam1) reported 20 minutes ago

  After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet

• 
  Chiku Chikola (@ChikuChikola) reported 22 minutes ago

  @ACTFibernet Internet not working since last 2 days , nobody came to visit. Pathetic service, avoid act fibernet at any cost SR11079925130164

• 
  Raja M (@Rhythm_Reverie_) reported 27 minutes ago

  @ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.

• 
  Randeep Singh (@ramansaini) reported 30 minutes ago

  @ACTFibernet @FiberAct . Its really bad to see how sales team are misleading the customers with wrong information. I am a user of Excitel Fibernet for last 3 years and have had very minimum issues with the service. The only complaint was that the speed for a 300 MBPS use to

• 
  manjunath S (@manju132313) reported 34 minutes ago

  @ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.

• 
  DataBites (@yashjaiswaalll) reported 34 minutes ago

  @ACTFibernet What the actual **** is wrong with you pathetic, limp-dicked bastards? Do you sit around all day sucking each other's tiny ***** instead of doing your goddamn jobs? U ******* retard bastards listen up here u ***** pig faces, My ticket - SR10179878376514 FIX IT NOW

• 
  Dishant Yadav (@Dishant9654) reported 34 minutes ago

  @ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902

• 
  DataBites (@yashjaiswaalll) reported 35 minutes ago

  @ACTFibernet DONT USE THIS **** HOLE BASTARD WIFI EVER. Genuinely ******* worst wifi ever exists in this planet. Bastard service bastard support, useless **** ever 🤢🤮 My ticket is - SR10179878376514 and its still not resolved since yesterday night. Fix it now or **** u.🖕

• 
  Supriyo Roy (@roysupriyo10) reported 39 minutes ago

  i don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days

• 
  neelam samanth (@NeelamSamanth) reported 40 minutes ago

  @ACTFibernet SR10179931727424- Internet down for 4+ days. Previous ticket was closed without resolution. Engineer confirmed switch issue but no action has been taken. No follow up so far. Extremely poor service. Need immediate escalation and restoration.

• 
  Neeraj Verma (@NeerajV70007257) reported 40 minutes ago

  @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

• 
  i@m (@FiZbQ) reported 46 minutes ago

  No internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . SR10179919423024

• 
  SHAMEEM (@SHAMEEMR19) reported 48 minutes ago

  @ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help

• 
  Nilesh Mishra (@NileshM13475468) reported 49 minutes ago

  @ACTFibernet @ACTFibernetHelp Repeated outages due to tampering at current junction box. Requesting junction box relocation/change to a secure location (locked/indoor) Or Please shift my connection to a different nearby box/port. Need permanent fix, not temporary repair.

• 
  Khirod Dora (@khirod_prof) reported 51 minutes ago

  @ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.

• 
  Nilesh Mishra (@NileshM13475468) reported 55 minutes ago

  @ACTFibernet Weekly outage due to wire tampering at junction box. No action taken despite repeated complaints. Today: 12:30 AM complaint, no visit till 2 PM. SR11079930861814 Fix permanently or I escalate to TRAI.

• 
  Jai Prakash (@Jaiprakash172) reported 56 minutes ago

  @ACTFibernet When are you going to fix

• 
  Naveen Kumar (@naveenkumar_db) reported 1 hour ago

  @DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.

• 
  Kaido (@qsameer368) reported 1 hour ago

  @ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮

• 
  Randeep Singh (@ramansaini) reported 1 hour ago

  @ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.

• 
  Patels (@HydPatels) reported 1 hour ago

  Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248

• 
  RideshJagirdarPress (@parasrj) reported 1 hour ago

  @HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution