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ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 67% Internet (67%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, and Visakhapatnam.

CityProblem TypeReport Time
Hyderabad Internet 3 hours ago
Chennai Internet 16 hours ago
Bengaluru Internet 21 hours ago
Bengaluru Internet 2 days ago
Chhindwāra Internet 2 days ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Hem2k
    Hemanth (@Hem2k) reported

    Facing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet

  • srikanthro38805
    srikanth rompally (@srikanthro38805) reported

    @ACTFibernet Worest service i never had, please refund my amount if possible today in. 1 hour so I will fix with any other network,time important here understand, refund it @ACTFibernet

  • s1ng4m
    M4h1 (@s1ng4m) reported

    No internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet

  • harrythemod
    Harry (@harrythemod) reported

    why is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths

  • Akhil_nakka_
    Akhil Kumar (@Akhil_nakka_) reported

    @ACTFibernet my account got disconnected due to the plan expiry I want to reconnect my plan but there is a due amount for 25days where my internet hasn't worked on for 15days in that 25days but you guys charged for 25days, help me out in this

  • Krishne34975677
    Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported

    Hi @ACTFibernet , No internet since morning, please fix at the earliest or give a reason of delay. This is frustrating. SR10181374443244

  • L1arXDcsgo
    Zeeshan Ali Baig (@L1arXDcsgo) reported

    @ACTFibernet Pardon my impatience. Please just do not post your script snippets. Please help me with what the specific resolution is going on, you can atleast do that for your delays instead of posting a pre written snippet, contact the field guys and let me know!!

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.

  • redblue2504
    Patrick.Bateman (@redblue2504) reported

    @ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.

  • abjith_means
    OHIO.TELUGU (@abjith_means) reported

    Hi @ACTFibernet, it's been over 24 hours since I raised my complaint (SR10181375653824), and my internet is still not restored. I'm a new customer, and this is the second time in just one week that I'm facing the same issue. This is extremly disappointing.

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet @ACTFibernet Please provide a proper explanation and resolution. Requesting the National Consumer Helpline (NCH) @nch1915 to kindly intervene and look into this matter. NCH Docket Number: 9760824

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet Based on my experience, I cannot recommend ACT Fibernet to anyone. If this is how they treat customers who have already paid for their service, think twice before choosing ACT. I hope no one else has to go through such an experience. #ACTFibernet #PoorCustomerService #Broadband

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    I recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    Bro they make false promises... Change to a better service provider @ACTFibernet is useless @DoT_India don't you have any regulations to control malpractices by these companies?

  • BerwalGorav
    G.B (@BerwalGorav) reported

    @ACTFibernetHYD @ACTFibernet i want to request a reconnection but no one from customer care is answering my calls, i have been on wait list queue for 40 minutes yesterday and 20 minutes today, i was 1 on queue so idk why this is happening. Please connect.

  • achalguptaaa
    Achal Gupta (@achalguptaaa) reported

    @ACTFibernet If your highlighting doesn’t resolve my issue in next 48 hours then I will show you what highlighting is by complaining to consumer court and make you pay for damages to my property and mental agony

  • deepu67
    Pradeep Raj (@deepu67) reported

    @ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?

  • VenkatGundasu98
    Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported

    @ACTFibernet It has been Pathetic experience from last 1 week using your ACT fibernet. I am not sure when it's going away and when it's working. And even after raising the ticket none of them are turning up to find the root cause of the issue. Highly disappointed with the service

  • srikanthro38805
    srikanth rompally (@srikanthro38805) reported

    Big shameful to handle to resolve issues please refund my amount @sangareddy @ACTFibernet

  • ghanshyam_in
    Ghanshyam (@ghanshyam_in) reported

    @ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response

  • Tejeshpolavara1
    tejeshtej (@Tejeshpolavara1) reported

    @ACTFibernet Is this the way you treat the customers...I want this issue solve as soon as possible...

  • shambushandilya
    shambhu (@shambushandilya) reported

    @ACTFibernet Thank you, First thing I do is to raise case and then struggle to get any update. Last time when internet was down for almost 8-10 days i requested for connecting disconnect and refund but you refused saying as it would not be possible. I'm not renewing with you next term.

  • lonewolf9029
    Hellblaze (@lonewolf9029) reported

    @ACTFibernet Although the issue got resolved just now but, why you compensate me with 3 working days only? Internet was down for more days then that.

  • venkate88783614
    ### (@venkate88783614) reported

    I paid the full amount for the new connection on Wednesday (15/07/2026), but I still haven't received any update regarding the installation. This delay is completely unacceptable and reflects very poor service. please inform so that I can cancel my request. @ACTFibernet

  • Sunshine_Soniya
    SS (@Sunshine_Soniya) reported

    @ACTFibernet ETA shows by 9 pm today however I am told they will see the issue and if not resolved today, they will come in the morning. What were you doing after I raised the ticket for 6 hours?

  • redblue2504
    Patrick.Bateman (@redblue2504) reported

    Very disappointed with the service from @ACTFibernet. I was assured that the installation technician would arrive by 6 PM today, so I took permission from work and came home. It's now past the promised time, and I haven't received any update.

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.

  • nramki_Madras
    N. Ramakrishnan (@nramki_Madras) reported

    .ACT, your customer service IVR is lousy. I have tried lodging a complaint about wifi at home and the recorded voice says it is working. Internet down for nearly four hours. No response yet. @ACTFibernet