ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (70%)
-
Wi-fi (18%)
-
Total Blackout (9%)
-
E-mail (1%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
MostlyManoj
(@MostlyManoj) reported
@ACTFibernet here we are again. There has been no internet for past 3 hours. I am working from home, and this is happening pretty frequently. Pretty disappointed with the service. Sharing the ticket number via dm. The whole apartment is planning to move away.
-
Ch V Kartheek
(@ChVKartheek1) reported
@ACTFibernet Then what about me brother I'd raised complaint today morning till now no call or message what have we done wrong Your ticket SR10164654485114 is tentatively expected to be resolved by 22-Apr between 19:30 to 21:00. Team ACT
-
namonar
(@AlexMat04485756) reported
@ACTFibernet @ACTFibernet last 2 3 days im facing this issue
-
Ravindra Naidu
(@RaviATRavi) reported
@ACTFibernet Not yet resolved. I’ve asked to refund the excess amount available in my Act account. I don’t see any ticket or communication regarding that. So this issue is not resolved yet. Kindly look into it.
-
Amit
(@Amitpanda890) reported
@ACTFibernet is your team so irresponsible ?? I have placed a request as my Internet connection is not working ,you guys jus raised a ticket doing nothing Do you deduct money for these period?? Then why the hell you are unable to fix the issue with in ETA?
-
Fighting For Justice
(@scorpiomaddy) reported
@ACTFibernet why do u harass loyal customers for ur inefficiency n carelessness? my Internet is suspended coz of some 4k TV box u dint collect 4 months ago. it's sitting in parcel n now I've no net connection in working day! ur customer care cut my call without solving anything!
-
CK
(@cryptok77299846) reported
@ACTFibernet @KRISHNA83138665 No connectivity from last 24 hours. Raised multiple tickets, No resolution. You charge in advance but don’t give appropriate service to customer. Worst! I recommend people not to opt for a connection with ACT.
-
P.R. 𓃵
(@NoBikeOnlyCycle) reported
@ACTFibernet Worst service to the core. Internet got disconnected without giving the new wiring setup. Executive not responding to the calls.
-
GeVi
(@geetvin) reported
@ACTFibernet I am wondering how you can close a ticket without resolving the issue. Ticket No SR10164645620354 is closed? An Act Fiber person called me to tell me it would take a few days to resolve the issue. Then why close the Ticket? Can someone from the company enlighten me?
-
satheesh
(@satheeshgattu) reported
@ACTFibernet Really worst service from your end even I complined here no one is contacted
-
Vivek
(@Vivek49409477) reported
@ACTFibernet Yes, issue has been resolved. However please try to the reduce the resolution time. It was not working for 2 days.
-
satheesh
(@satheeshgattu) reported
@ACTFibernet : Hi Team, observed very poor service from your end, We didn't receive any update on below SR10164647864504,it's been more than 12 hours, request you to update on priority and resolve issue
-
Mohd Zubair
(@zubbu494786) reported
Hey @ACTFibernet Internet is not working at all Please send some one to get it fixed 101368783731. This is the ACT account number
-
Sudir
(@SudhirK93006843) reported
@ACTFibernet my internet is not working SR10264654369854
-
Vishal Kumar
(@VishalK21710771) reported
@ACTFibernet I have disconnected the service 03 month's back but still struggling for refund. when I will get back or how I can claim. not able to connect you people.
-
Sudir
(@SudhirK93006843) reported
@ACTFibernet did got any update on SR10264654369854. From morning internet is not working
-
Gourav
(@gouravm90) reported
@ACTFibernet Pathetic customer care support ever. Without giving any resolution complaint has been closed. No explanation whatsoever. Send all the information in DM still no response.
-
MANJUNATH KULKARNI
(@manjushishu) reported
@ACTFibernet ,@ACTFibernetHYD . It’s been 2 days still my ticket has not resolved . You know we are all working from home and if Wi-Fi is not working then it doesn’t make any sense You people are taking it as granted 2 resolve Do you require 2 days to resolve dat 2 in hyd??????.
-
satheesh
(@satheeshgattu) reported
@ACTFibernet It's been more than 12 hours there is no internet connection for entire area,no action was taken. Hope you will arrange an engineer to resolve the issue ASAP
-
J
(@Jennife35765688) reported
@ACTFibernet please arrange a call back as I am facing issues withy internet and working from home
-
BelieverAltaf-TV
(@BelieverAltaf) reported
@ACTFibernet @ACTFibernetHYD Your internet is not reliable. I work from home and frequent network disconnections for whatever reasons is effective my job. And for those expensive internet plans, we would least expect a reliable internet. UserId 101513743602
-
bharath
(@bharathtochat) reported
@ACTFibernet ..enough of this look into it matters..in next 30 minutes if I don't see resolution for my issue..I want my next bill to be waived off..if it not possible I will move away from act and make sure that all 60 members of my apartment to move away from act..onus is on u
-
Rakesh Jain
(@RJRakeshjain) reported
@ACTFibernet Internet is not working from past 7 hours at my place. I have not recvd any update/heads-up. Your customer care didn't commit any time, your technician don't pick up the phone. Can you help or atleast let me know how to close the account. 9963721937 Madhapur-500081
-
satheesh
(@satheeshgattu) reported
@ACTFibernet Really worst service from ACT
-
shivailony
(@shivailony1) reported
How many times will @ACTFibernet will deliver pathetic service towards its customers. It's really a disastrous experience using @ACTFibernet @ACTFibernetHYD . The customer support has failed. #failedservice
-
Caustic News
(@CausticNews) reported
@satheeshgattu @ACTFibernet If you call their customer care they will ask for 24 hours to solve the issue. And after 24 hours, what happens you ask? They will ask for another 24! True story!
-
Neel Parekh
(@NeelPar1) reported
@JITHESHMP8 @ACTFibernet I have the same issue. Worst service ever experienced. @ACTFibernet will be replaced shortly but surely.
-
Devendra Rajput
(@Dev23332) reported
@ACTFibernet Hello Team Act... I am an old customer for Act. Unfortunately I just got very unsatisfactory response and service from Act. Ur services are going down. Moving out to other service provider
-
Narendra Verma
(@vermsnaren) reported
Pathetic service by @ACTFibernetHYD. Internet down multiple times in a month.. Also the speed is very less..won’t recommend anyone to use @ACTFibernet .. it’s all tall claims and worst service .. plz note .. complaint no is SR10164653706634..
-
Saurabh Aggarwal
(@saurabh_agg91) reported
@ACTFibernet my office broadband is down from last 36 hours. Raised the complaint, called customer care many times but still unresolved. Is this the service you give to your customers? Our entire office work is down due to non availability of internet. Kindly resolve.