ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (27%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Bengaluru, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.

City	Problem Type	Report Time
Hyderabad	Internet	56 minutes ago
Mumbai	Wi-fi	11 hours ago
Bengaluru	Internet	12 hours ago
Bengaluru	Internet	24 hours ago
Hyderabad	Phone	1 day ago
Chhindwāra	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Payal Saraff (@SarafPayal) reported 5 minutes ago

  @ACTFibernet Internet is down again. We have a junction box in our house and every time there’s a power outage, the battery seems to fail connection stops working. It’s a recurring issue. We need the internet restored urgently as board results are being announced tomorrow.

• 
  Snehil S Ambastha (@Snehiltweetos) reported 9 minutes ago

  @ACTFibernet Absolutely disgusting facing disruption of internet service in CV Raman Nagar area after a hailstorm hit Bengaluru late Wednesday evening. It is yet not restored even after 48hrs. What kind of service you guys are providing? Appalling!

• 
  Shubham (@Shubham75182222) reported 10 minutes ago

  @ACTFibernet please help me in resolution for this ticket #SR10280058860234. It has been more than 72 hrs. No one has come to install the router yet nor picking the call. Is it so much difficult to get an internet connection in Bangalore for last 3 days ? ENgineer is not picking.

• 
  Honey Saxena (@honeysaxena456) reported 12 minutes ago

  @ACTFibernet Your apologies cannot pay me back the amount and time that got waisted in these 2 days even it will go further I know this . I got enough of listening that you are working . There is no resolution till now and you still want me to wait. Hats off to you @ACTFibernet

• 
  Kamruddin Ansari (@camronify) reported 14 minutes ago

  @ACTFibernet hi ive applied for the fiber internet connection despite of sharing my all documents and all necessary details that your executive asked they never told me that my area is not serviceable still they charged me 2500 rupees now ive called multiple times no one telling

• 
  Rajat Hegde (@rajat_hegde) reported 19 minutes ago

  @ACTFibernet Internet is not working since yesterday. We are unable to work from home. Never faced such delay in resolution with Airtel in my parent's home. I think it is time to switch. SR10280063009274

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 24 minutes ago

  @ACTFibernet every week uh guys have problem some or the other issue worst service tdy is the last day of ur internet I'm porting to other broadband worst **** service

• 
  robinreddy (@robinreddy44) reported 25 minutes ago

  @ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

• 
  Pradeep Parakuth (@pradeepnairz) reported 26 minutes ago

  @ACTFibernet @ACTFibernet This is so disappointing . Im cancelling my subscription !! Kindly at least cancel this at the earliest . So I can apply for another provider quickly !!!

• 
  RupeshDhage (@rupeshdhage4) reported 27 minutes ago

  @ACTFibernetHYD @ACTFibernet Again Internet is not working. SR10180033651684. Very poor service. 2 outages in one week.

• 
  Babu (@Babu245489411) reported 28 minutes ago

  @ACTFibernet @ACTFibernet Engineers waiting for HQ approval = zero action. Over-selling without infrastructure, no backup, no workaround, no ownership. Customers paying, service missing. Reality exposed. #ACTFibernet #PoorService #InternetDown

• 
  ಅಭಿಷೇಕ್ Abhishek (@Abhishekf1) reported 29 minutes ago

  @thatguypraveen @ACTFibernet Heights of irony. Headquartered in Bengaluru but doesn't have customer service state's native/official language. Maybe they learnt from gothilla minister @DrParameshwara that Kannada is not needed in an "international cosmopolitan city" but yeah migrants languages are needed.

• 
  KARTHIKEYAN (விவசாயி) (@mekarthi87) reported 29 minutes ago

  An arrogant customer care which no one has ever seen before is @ACTFibernet @jagograhakjago @TRAI

• 
  Akshay (@lolrajgun) reported 31 minutes ago

  @ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now

• 
  Piyush Bohra (@piyushbohra) reported 33 minutes ago

  @ACTFibernet Why you closed ticket within resolution SR10280018250004 From morning No internet, however your msg said it is restored at 9:30AM

• 
  Shaiju R (@ShaijuR12) reported 34 minutes ago

  @ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224

• 
  MayaRao (@MayaRao) reported 35 minutes ago

  @ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.

• 
  VA (@VAxCapital) reported 35 minutes ago

  @ACTFibernet is your network down for whole of Bangalore or is it just for me? Its been 8 hours downtime any major issues due to rains?

• 
  James Raj (@idharmahere) reported 37 minutes ago

  @ACTFibernet Whats the status of SR10280004682834 Issue still not fixed for past 3 days

• 
  Pavan (@pvnprb) reported 37 minutes ago

  Hey @ACTFibernet my meter is powering the main junction box for my neighbors, but I haven't received the promised compensation for Feb, March, or April. To make matters worse, your app won't let me raise a service request for this. Please fix my bill ASAP! @ACT_Issues @FiberAct

• 
  Aman Chowdhury (@AmanChowdhury_0) reported 37 minutes ago

  @ACTFibernet I purchased your plan for 6 months and it’s been 1 week WiFi didn’t get installed. No one from installation team is picking our phone. I called 20 times today. Worst service @ACTFibernetHYD @FiberAct

• 
  Shaiju R (@ShaijuR12) reported 39 minutes ago

  @ACTFibernet Day 2 issue still not fixed it's been more than 24hrs Ticket# SR10280007865474 Is that same excuse or any new excuse

• 
  suprateek (@suprateek13) reported 44 minutes ago

  @JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.

• 
  Raghu (@Raghhu_visu) reported 45 minutes ago

  @ACTFibernet it seems you customer care doesn’t care about new connection .im not able to connect anybody

• 
  Anurag (@anurag_abk) reported 51 minutes ago

  So, the @ACTFibernet people came and disconnected the hub but went back home without fixing it. I mean why to even remove it in the first place if not in the mood to do it? @ACTFibernet customer care know about the progress on tickets as much as my cook knows about Rocket Science

• 
  Subramaniya Ethiraj (@SubramaniyaE) reported 52 minutes ago

  @ACTFibernet please help me in resolution for this ticket SR10280028049654. It has been more than 24 hrs.

• 
  upendra singh (@upendra87254198) reported 55 minutes ago

  @ACTFibernet very disappoint your service very unprofessional persons from last 24 hrs my net not working ..my work suffered who is for this responsible..I will planning to quit your plan and never recommend any one for act..

• 
  MANOJ BHATT (@manojbhatt11) reported 56 minutes ago

  Internet not working @ACTFibernet

• 
  Viyydu (@viyydu) reported 1 hour ago

  @ACTFibernet will you stop fooling customers? The internet is not working since past 2 months at Perungudi Chennai and your engineer Mr Venkatesh only wastes time and now he is not responding at all @jagograhakjago how can I raise a complain of cheating and forgery against these

• 
  robinreddy (@robinreddy44) reported 1 hour ago

  @ACTFibernet My service request SR10179910546804 has been pending with no proper action. The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService