ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (18%)
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Total Blackout (12%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Ajmer, Chennai, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore and Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Ajmer |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anandharajan
(@Anand_PST) reported
@ACTFibernet @chennaiactfiber you are the worst service in this galaxy. #worstserviceACTFibre
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uday rg 🇮🇳
(@Uday_Rg26) reported
Even 75mb file is not downloading taking more than 45 mins @ACTFibernet I used hotspot to download that 75mb file this issue I'm facing since 2 days. Ur technician asking me why are you raising complaints frequently? But my qstn is why I'm getting net issues frequently
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Ganesh Patel NOTA
(@puppalaGanesh9) reported
from
Annāram, Telangana
@JioCare @reliancejio Can you please call me and clear My internet issue, i hav posted my number in the DM, We are facing the issue from past 6 months. If you're are able to clear my issue We will be joining in @ACTFibernet
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Ajeet Kumar Singh
(@ajeet87716) reported
@ACTFibernet I am not getting any support from ACT fibernet customer care in BLR on my issue registered. Anyone can help?
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Sami Maqsusi
(@syedsamiuddin8) reported
@ACTFibernet @ACTFibernet What’s going on this starting to piss me , you guys are playing with our hard earned money issue was resolved for an hour now again there is no network . I need an email since when there is no internet an how you guys are going to reimburse me for this issue.
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vamsi teja
(@vamsi060) reported
@ACTFibernet hello it's been 12 days since my connection cancellation request raised...SR10163819519334 may I know why it is taking so long just for Such simple thing. I even got call from disconnection team and i clearly confirmed to cancel.Still no action after repeated emails.
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Contrarian
(@maxmach4) reported
@ACTFibernet it’s been since 15 hours the net went down. Since 2 months have lost more than 40 hours. Your technician are incompetent. My local cable operator gives more reliable service.ticket SR10263899210274
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Sizzler_33
(@sizzler_33) reported
@ACTFibernet I am facing net issues are u guys dumb it happened the previous week where ppl in Hyderabad faced net prob my net speed is 75mbps and am getting 8mbps , fix it rn
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 59th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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$urya Prakash
(@surya3887) reported
@ACTFibernet Not resolved.. my feedback is worst support (-100 rating)no response to my email, tweets & no proper information shared and tickets gets closed automatically.
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Deepak Mb
(@mb_deepak) reported
1/4 Dear @ACTFibernet , Acc No: 10935357 I am being charged for Static IP services which I never requested for. October 2021: Raised 1 ticket for removing service 1 for rectifying bill. Issue resolved. November 2021: No Issues.
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Debashish Parida
(@debashishparida) reported
@ACTFibernet @ACTFibernet, thanks for the support from Social team. Issue is now resolved
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Anandharajan
(@Anand_PST) reported
@ACTFibernet you customer service is worst in this galaxy #worstserviceACTFibrenet
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Choudhury Sahid
(@sahid098) reported
Dear @ACTFibernet iam unable to reach your customer support call center its a very worse experience to talk with your customer support .. can you please arrange a call back to me regarding my billing issues which is facing iam in every month 😡
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🇮🇳Meenakshi Pai 🇮🇳 #वंदेमातरम।🇮🇳🇮🇳
(@Meenakshipai) reported
@ACTFibernet Pathetic customer support! Following up since 3rd of Jan 2022 and till date you are issuing tickets and without resolving closing and , lack of coordination between back office/ app developers/ feild executives. Your IVR needs to be upgraded. FAQ s don't help
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binita das
(@sunenabinita) reported
@ACTFibernet why don’t you do anything about your internet service, everytime there is no internet and this is impacting my work as people are still working from home like me. Since the time I got act connection there is not a single month which went without any disruptions.
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MR.HORRiBLe
(@MRHORRABLE) reported
My internet is not working since yesterday and no-one is coming to resolve the problem raised the query ticket but no response @ACT @ACTFibernet @ACTFibernetHYD
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Deepak Mishra
(@deepak21mishra) reported
@ACTFibernet I am facing frequent disconnection and connectivity goes off when power trips. Resolve my issues else I have to switch to any other service provider
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Shiva Krishna Veera
(@Shiva_Veeramas) reported
@shalinishalz @ACTFibernet Worst service by ACT, I am fed up with them
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kishan kumar
(@gully_chully) reported
@ACTFibernet the quality of the service has srsly degraded, The internet just doesn’t work, videos keep buffering and you can’t even think of video conferencing. Can you make it work or should i switch?
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binita das
(@sunenabinita) reported
@ACTFibernet I am so unhappy with the kind of service you provide, every time there is no internet, why don’t you have a better quality products of wiring in place, this is impacting my work. I guess it was biggest mistake to have ACT in the first place.
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uday rg 🇮🇳
(@Uday_Rg26) reported
@ACTFibernet Buddy till few minutes back I faced slow net, yesterday also same complete day full slow network. NOW IT IS FINE
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ShivaKumar
(@schivao) reported
@ACTFibernet I am waiting for the resolution and your team has charged for what haven't used. I tried to reach everyone, NO ONE cares the CUSTOMER in your team. Jan,22 Ticket: SR10263870399204 July,21 Ticket: SR10258913086820 Jan'21 Ticket: SR10251047862888 #actfibernet
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Contrarian
(@maxmach4) reported
@ ACTFibernet it’s been since 15 hours the net went down. Since 2 months have lost more than 40 hours. Your technician are incompetent. My local cable operator gives more reliable service.ticket SR10263899210274
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muthu
(@mercedesgmk) reported
@ACTFibernet The disconnection team is the one who behavees Rude.,, Do you want me to talk to them again??
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Vishal Jaishankar
(@Vishal_25041996) reported
@ACTFibernet The junction box needs to be replaced from the second to first floor, for this they have taken 14+ days. And every day I have been calling customer support but no actions have been taken till now. Hereafter No subscribing @ACTFibernet anymore to anyone #NoACTFibernet
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ShivaKumar
(@schivao) reported
@ACTFibernet Jan,22 Ticket: SR10263870399204 (Closed without resolution) July,21 Ticket: SR10258913086820 (Same Issue) Jan'21 Ticket: SR10251047862888
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Karthik Mkp
(@MkpKarthik) reported
@ACTFibernet A power discount issue that has been going on month after month for over one year and still not resolved. Pathetic response from your customer care and billing teams. You guys have a horrible work process where the customer has no contact point for SR followup
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DarshNaidoo
(@DarshNaidoo) reported
@ACTFibernet Internet has been down since yesterday evening around 6 pm. ST number is SR10263900535174. I have raised multiple trouble tickets How do expect people to work with this type of terrible service.
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Vishal Jaishankar
(@Vishal_25041996) reported
This is the worst customer support am experiencing at the new beginning of the year. Thanks to @ACTFibernet for giving me such a good learning #FakeACTFibernet #NoACTFibernet