ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (70%)
- Wi-fi (21%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Visakhapatnam, Chhindwāra, Chennai, Bengaluru, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, Mumbai, Kolkata, and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 5 hours ago |
|
Visakhapatnam
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Chhindwāra
|
Internet | 2 days ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Padappadi Elaniswami (@PESTAMlLNADU) reported@Zenitsu1_45 @ACTFibernet Customer service >>>
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yogesh sherman (@yogeshsherman) reported@ACTFibernet internet not working within 15 days of installation, pathetic company, this is happening in delhi so you can understand , how is there service outside delhi. Go for reputed companies like airtel, jio or even bsnl
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Surajit Mitra (@Surajit14) reported@ACTFibernet This has become a regular affair. I have very little confidence of absolute solution.
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Surajit Mitra (@Surajit14) reported@ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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Muba•••• (@Mr_MA_Fighter) reported@Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly
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s19hubham (@s19hubham) reportedHi @ACTFibernet - since there is a box installed in my house which uses electricity, the technician mentioned the units consumed for that will be refunded to me in my ACT bill. But that has not been adjusted. Can you please check and help? Account no 110806926073.
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Victor Emmanuel 👑 (@VictorEmmanuelN) reported@ACTFibernet I think before you can fix this @jio_fiber can install a new connection!
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Gajendra (@gajendrajena) reported@ACTFibernet @ACTFibernet your backend team does excellent job in closing tickets, neither fixing the issue, nor investigating the root cause.
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Ankit Mohanty (@ankit_amohanty) reported@ACTFibernet Please act on Complaint No:#SR10281773958775. Kindly initiate a refund
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Senthil Kumar R (@sandy_senthil) reported@ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling
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Rahul (@Rahuldiddy2) reported@ACTFibernet Someone called me.. and closee ticket without resolution🙏 @ACTFibernet
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JAISHANKAR RAGURAM (@JackeSparrowe) reported@ACTFibernet @ACTFibernet , Almost half a day gone today too and there is no resolution or closure yet. It is 5th day today without internet
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Tyler Rake (@Baap_koMtSikha) reported@ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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MIHIR GUPTA (@MihirBSR) reported@ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago
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Murali Krishna R (@muralismash) reportedACT has pathetic service throughout my journey. My connection was disconnected on 10th july 2026. I requested for an intercity connection but customer care guys made blunders & I couldn't get connection in the new city. Till date no refund e1 after asset recovery. @ACTFibernet
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Apurba Sarangi (@ApurbaSarangi) reported@ACTFibernet SR11081759682121 complain registered to ACT on Wednesday evening but not resolved yet. Poor service to customers. @ACTFibernetHYD
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Naveen kumar (@snaveen286) reportedPathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.
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Sailesh Damani (@sailesh_damani) reported@ACTFibernet ACCOUNT No : 102015011772 I had opted for 3 months billing only for router. It should be back to monthly billing now. I am getting notifications that it will be 3 months billing. This is not acceptable. When I try to raise an issue via your bot it is not working
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Manish Aggarwal (@ManishAggarwa11) reported@ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers
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chinnikrishnan (@vchinnikrishnan) reported@ACTFibernet Latest SR10381740313674 is this.. Please let me know how much service waiver are you giving me
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yogesh sherman (@yogeshsherman) reported@ACTFibernet they can't even provide an ETA for no internet issue. That's their service, if you go by airtel Or jio you will receive an ETA, never spend your hard earned money on their internet and their false promise
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Lakshmiprasad Marada (@LakshmiprasadM7) reportedFrequent Internet issues. Worst possible service @ACTFibernet
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet Hi ACT we were told by your technician that the junction box was removed by the previous customer, why could you guys not inform the customers about the same - is that not part of your SOP?
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Dinesh (@Dinesh72521026) reported@ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835
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Dinesh (@Dinesh72521026) reported@ACTFibernet I have never seen a such a worst costumer service team like this such a a worst behaviour they’re begging to make the payment once it’s done none of them picks up the call. They’re very rude to
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Arijit Majumdar (@Aar_i) reported@ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?
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Yogesh Bhardwaj (@YogeshB20643297) reportedAgain the Internet is down, what a waste of time @ACTFibernet