ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (26%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Noida, New Delhi, Bengaluru, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, and Mumbai.

City	Problem Type	Report Time
Hyderabad	Total Blackout	32 minutes ago
Chennai	Internet	1 day ago
Noida	Total Blackout	1 day ago
New Delhi	Wi-fi	1 day ago
Bengaluru	Internet	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  marunkumars (@marunkumars) reported 4 minutes ago

  @ACTFibernet Looks like you are least bothered about existing customers. My Account ID - 1X2X16971149 Customer - My internet is down for 4 days , ACT guys - Give place to place our junction box else God bless you with WFH (Close's 4 tickets ). Customer - Jio mere lal

• 
  Shravan Kumar (@shravanDaddolu) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD @ActfiberC : Please help resolve my current connectivity issue SR10461723516162. Also please see through for less outages on my connection at least.

• 
  Pavan #FEG #TRX #EMAX (@pavanchetluri) reported 6 minutes ago

  @ACTFibernet Everyday we are facing connectivity issues in Tirupati. Nobody will respond even when we reach to your office. So reckless and worst service. When i connect to wifi everyday, it says no Internet. Disgusting Internet service provider.

• 
  faheem (@fa143so) reported 8 minutes ago

  @ACTFibernet facing internet issus....no response bfrom customer service

• 
  faheem (@fa143so) reported 9 minutes ago

  @ACTFibernet facing network issues....no response from customer service

• 
  vamsi (@VamsidharMvs) reported 14 minutes ago

  @ACTFibernet The issue got resolved

• 
  Maureen (@Maureen82676136) reported 15 minutes ago

  @ACTFibernet I am now considering changing over to a different provider as your service standards have dropped. Till now we not received any intimation as to whats happening with our net that's not been working since yesterday

• 
  Ravi (@Ravi21092061) reported 16 minutes ago

  @ACTFibernet @TRAI such a worst service in hyderabad even customer care is also not able to provide support since 3 months. All fake commitments, fake promises.

• 
  HELPER 🟣 (@roger61031) reported 16 minutes ago

  if you are working from home never ever opt for @ACTFibernet as it's the worst broadband service in India. They'll not respond and your work will be halted for days together. @ACTFibernet i am going to but @airtelindia if issue is not resolved

• 
  Dhanya Bhaskaran (@Dhanya_B) reported 22 minutes ago

  @ACTFibernet Severe fluctuations in the last couple of days. Why does the problem arise so frequently?!

• 
  ajai (@ajai06760682) reported 24 minutes ago

  @ACTFibernet @KRISHNA83138665 I am your customer from Rajouri garden and i am facing the issue of the internet since morning and no one is helping me with it . You people are not even answering the phone. Its so disappointing.

• 
  hameed.svu@gmail.com (@HameedSvu) reported 30 minutes ago

  @govilkargaurav @ACTFibernet @ACTFibernet -Why should I wait for 48hrs. If any network issue came.While providing connection with2-4hrs u people will tell and then what a language using. If customers ask for resolution. Seriously it is not a good to be an act customer any more.Not giving respect to customers

• 
  Satish Kumar (@kumar_sat1) reported 31 minutes ago

  @pagesweturned @ACTFibernet @ACTFibernetHYD They also say that shifting and other issues are low priority for them. New connection request is high priority ticket for them. This shows how pathetic their services are. A simple shifting request is not done even after 11 days of request.

• 
  CHIRAG (@_Chiragwadhwa) reported 37 minutes ago

  @ACTFibernet Worst services I have ever used. I have 2 Accounts in use and requested for permanent removal of one of them on 19th August, 2021. I requested on customer care service on 7288999999 the number given on Internet and they said technician will come within 24 hours.....

• 
  Satish Kumar (@kumar_sat1) reported 38 minutes ago

  @pagesweturned @ACTFibernet @ACTFibernetHYD Not yet. I am disconnecting the connection and going for another service provider.. May be Jio Dongle would be Better than this pathetic ACT.

• 
  Karthick Raghu (@karthick_raghu) reported 40 minutes ago

  @ACTFibernet worst service in chennai. if there is a problem in internet connection then we need to wait for minimum 2 days not sure of max to resume internet conn. I have raised my complaint 2 days before but still now my internet hasn't been resumed. My user ID is 103546969133

• 
  hameed.svu@gmail.com (@HameedSvu) reported 41 minutes ago

  @govilkargaurav @ACTFibernet Use proper language mr.Gaurav. why are using the unparallamentary language. Is this only the act team informing u guys to scold the customers. I will file a complaint in consumer court. My lawyer will take action on the language what u have made.

• 
  Hiran Venugopalan (@hfactor) reported 42 minutes ago

  @ACTFibernet It's been five days since we applied and paid for a new connection. They are not connecting, contacting, picking our calls. It's a cafe, and business is affected because of this. Please help. :'( Location: Indira Nagar, Bangalore.

• 
  Vishal (@MOOTAVISHAL) reported 45 minutes ago

  @ACTFibernet Dear lethargic act team, So far no response... I've been following up since last week. Today I've called around 7 times, the customer care executives are keeping on hold for more than 15 minutes. What sort of professionalism is this???

• 
  shalini chauhan (@shalinishalz) reported 45 minutes ago

  @ACTFibernet @ACTFibernetHYD asusual service is just bad been more thn 24hours issues is not resolved

• 
  N.L Bharadwaj (@KnlNitin) reported 46 minutes ago

  @ACTFibernet every month you are billing me 100rs extra, fix it before my last due date. This billing problem is from past 6 month every month I am calling your cux service but same issue. Still I m on call with u she put me on long hold with no reason. 110493123854

• 
  yashwanth 🇮🇳 (@yashgowda3094) reported 48 minutes ago

  @ACTFibernet Sorry issues has not resolved

• 
  𝑨𝒃𝒉𝒊𝒔𝒉𝒆𝒌 𝑨𝒓𝒚𝒂 (@_abhiarya) reported 50 minutes ago

  @ACTFibernet @ACTFibernetHYD @ActfiberC PATHETIC CUSTOMER SERVICE. WOULD RECOMMEND EVERYONE TO JUST STOP USING ACT AS THEY HAVE WORST AFTER SALE SERVICE AND CUSTOMER SERVICE. REGRET USING IT.

• 
  Bobby (@meet_bobby10) reported 51 minutes ago

  @roger61031 @ACTFibernet @airtelindia Act in bengaluru is best. No issues whatsoever.. maybe your local representative of ACT are not good

• 
  shalini chauhan (@shalinishalz) reported 53 minutes ago

  @ACTFibernet Dont regret , resolve the issue asap dont want to wait for another 24hours , raised two complaint already

• 
  Dayanand Vijay Kumar (@vijayb4ualways) reported 56 minutes ago

  Hello stupid irresponsible worst customer service act @ACTFibernet , do your Hyd team is still active or only exist for name sake? Worst customer and internet service in Hyderabad #worstinternet

• 
  raana (@ranapratap96) reported 58 minutes ago

  Hi @ACTFibernet it's not even 15 days my internet again got disconnected it is getting worst day by day I want to get disconnected now plz give my balance money refund.

• 
  MR.UnderWorld (@underworld_007) reported 1 hour ago

  @ACTFibernet Idiots just have shame @ACTFibernet , I’ve been tweeting regarding my issue and you wont even respond to it and now responding immediately when asked for new connection . First treat present customers . My issue is I want monthly bill to be mailed to me for August

• 
  m.s.v.harish@gmail.c (@laddu0143) reported 1 hour ago

  @ACTFibernet Requested for the shifting of existing connection in same community ...Now they say it's too far from the setup box...Running around customer care is hectic and tiresome work ... after assurance that it's same community I have renewed the account for 6 months

• 
  Rizwan Azad (@rizwanazad09) reported 1 hour ago

  @ACTFibernet Instead of getting in touch with me, which you never will, just remove my connection for which I had already raised a request in July end-early August. Just note that I’m not going to pay you any bill from here onwards.