ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (24%)
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Total Blackout (7%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, New Delhi, Bengaluru, Ahmedabad, Jammu, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Chennai |
Internet | |
| New Delhi |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Ahmedabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Varalakshmi
(@Varalak33353053) reported
@ACTFibernet Thanks to ACT team. My issue got resolved after sending email to nodal officer. Got immediate resolution.
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Aruna Punn
(@ArunaPunn) reported
@ACTFibernetHYD @ACTFibernet Act fiber..I dont have my net its was going smooth for about 1 and a half month..now Again fibercut issue...trust me you people have screwed my life...this is the worst provider and worst customer service
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Vijay
(@vj_ka12) reported
@ACTFibernet If u r not able to handle issues related to the addon services like Zee5 etc. Plz don't suggest buying these subscriptions from ur App. It is just a waste of time for the users. Also it is reducing the trust/value customers are having on ACT.
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Chandrasekar Arunachalam
(@_chandiran) reported
@ACTFibernet now the internet is not working.
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Madu
(@manumadub) reported
Shame on you @ACTFibernet. This is how you treat a customer. It’s been a week I raised the case no proper response, closing the case without any information, without looking into the case, without resolving, without any solution. Such a shameful ACT.
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madangopal53
(@gopalmadan1085) reported
@ACTFibernet no internet service. Your technicians don’t answer calls. Irresponsible staff and inefficient company with worst service for breakdown calls SR10365823166334
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Mahfooz Ahmad
(@mahfoozahmad) reported
@ACTFibernet Internet not working
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uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet no internet from yesterday Worst experience
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ritesh agarwal
(@ricky112256) reported
@ACTFibernet Really have frustrating customer care team where they cannot even generate a simple monthly receipt and send even after following for 1 month with them. Only the best thing they can do is raise new ticket and disconnect the call.
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Sriram Sagar
(@SriramSagar18) reported
@ACTFibernet Multiple Issues with ACT internet is not resolved.Even after multiple tickets raised, worst service from ACT.If you don't resolve the issue, I will be taking this issue with all highest officials of ACT and your CEO Mr.Bala Malladi by End of Day.
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ask sagaram
(@AskAcharyaa) reported
@ACTFibernet There should be an acknowledgement at least. Resolution time more than 24hrs is very bad as this is second time for me. @TSConsumers can help me with this kind of issues
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Yashwant Panchal
(@Yashwant1208) reported
@ACTFibernet It's a fixed reply of everytime.. It's still down and eventually I have to rely on my mobile data.
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Sunil
(@sunil0925) reported
@ACTFibernet Nobody has addressed this and the internet has been down since 24hrs, i haven't even got a call from anyone about the issue
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Human
(@Dhirend89396756) reported
@ACTFibernet Hi, i have raised the concerned But still no one has visited the site & not even picking the call to discuss the issue. Poor Customer Service. Dont take ACT Fibernet as there post sales Service are pathetic. Your ACT Fibernet Ticket no: SR11965815699554 has been registered.
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neon
(@buzz267buzz) reported
@ACTFibernet 4 years of operation in Madurai, yet no gateway server to fix latency for the users here.
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Viswanath Uppu
(@ViswanathUppu) reported
@ACTFibernet How long a shifting request takes to complete. I raised a request on Aug 30 but still not shifted.Suppose to be shifted on Sep 2. This is within 30 KM in bangalore. Customer care is worthless, are you not prioritising existing customers?
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Mahfooz Ahmad
(@mahfoozahmad) reported
@sharath_ism @ACTFibernet I am also facing the same issue for the last 11 hours.
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Mahfooz Ahmad
(@mahfoozahmad) reported
@DoT_India I am having internet connection from @ACTFibernet my connection is not working from last 12 hours, I requested ACT to many times however they are not resolving it. Please help me
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Santosh Maddi
(@SantoshMaddi8) reported
Waste service by actfiber #actfibernet @ACTFibernet @ACTFibernetHYD #actfibernetHYD
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Mahfooz Ahmad
(@mahfoozahmad) reported
@ACTFibernet my internet has not worked for the last 11 hours. I don't want to use your service. I need my back. Complaint raised but no action. Resolution time is 9 pm today. Who will pay for the last 11 hours.
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vasanthkumarcs Since 1982
(@vasanthkumarcs) reported
@ACTFibernet Dear team when a customer has raised a complaint with out even sending your technician how can the complaint be closed and when called I get a reply technicians are busy if busy why do you give a new connection
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సాయి వెంకటేష్
(@Msaivenkatesh11) reported
@HathwayBrdband I’ll request you more, cancel my subscription and refund me . I’ll choose @ACTFibernet @jiofiber
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Human
(@Dhirend89396756) reported
@ACTFibernet Hi, i have raised the concerned But still no one has visited the site and bot even picking the call to discuss the issue. Poor Customer Service. Dont take ACT Fibernet as there post sales Service are pathetic. Your ACT Fibernet Ticket no: SR11965815699554 has been registered.
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Chinmaya Sahu
(@vaikon) reported
@ACTFibernet We are facing the same issue again
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సాయి వెంకటేష్
(@Msaivenkatesh11) reported
@HathwayBrdband Sometime means till my next billing date right ? I don’t need and I don’t have any time to give you guys.. just cancel my subscription and refund my amount. I’ll switch to @JioCare or @ACTFibernet
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Ashish Pandey
(@Iceman1811) reported
@ACTFibernet I have been facing a major billing issue. I was offered a discount of 50% for 3 months in August and I made an upfront payment. But guess what you guys billed me again in sept. STOP CHEATING PEOPLE!! Worst experience one can have!
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Sabari Raj 🇮🇳
(@Tarunsdad) reported
@ACTFibernet No one got in touch with me. Even when I was a customer your customer service sucks. Now I am no longer a customer, i know you are planning to charge me for something else. I will not pay anything more. Come collect your cables and router and leave me in peace
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సాయి వెంకటేష్
(@Msaivenkatesh11) reported
@HathwayBrdband Allowing you people will fix the issue by next billing date right ??? Whats the use of being patience, you guys have lost all the trust and value . I better switch to @JioCare or @ACTFibernet for better and good Network 🙏
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Abhishek Sinda
(@AbhishekSinda) reported
Worst internet service from @ACTFibernet in every minute it gets disconnected
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Sunil
(@sunil0925) reported
@ACTFibernet no internet since yesterday, this request was raised for support and no one attended, what the heck is going on? Your ticket SR10165821206694 is tentatively expected to be resolved by 09-Sep (DD/MM) between 16:00 to 19:30. Team ACT This is really absurd