ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Mumbai, Bengaluru, Chennai, Chhindwāra, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, and East Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Wi-fi | 2 hours ago |
|
Bengaluru
|
Internet | 12 hours ago |
|
Chennai
|
Wi-fi | 14 hours ago |
|
Chennai
|
Wi-fi | 24 hours ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
|
Chhindwāra
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dhanveer Singh (@DDhanveer) reportedYour internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet
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SVN Prasad (@svn_prasad) reported@ACTFibernet I already replied to ur team last wk abot the clarification hw the bill is calculated as I got some difference with the prorated calculation. Also req u check d email thread properly as I did mentioned already to disconnect the service. Plz chk and revert to that email thread
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Ajesh (@ajesh_ashok) reported@ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.
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Cops Gamer (@Cops_Gamerx) reported@ACTFibernet My internet has been down for almost 5 days with no resolution despite multiple complaints. Technicians were unprofessional and gave excuses. This is unacceptable. Please resolve immediately and contact me ASAP. Ticket ID SR10381622770334
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Máhesh (@TweetToMahesh) reported@ACTFibernet customer care executive so Arrogant, Egoistic and they behaving as if they don't need customer and customer needs them.. Shame on you @ACTFibernet .. Why Independence Day offer is going on when your customer representative telling not to opt.. 😡🤬
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Mukish Selvam (@mukish_s) reported@ACTFibernet Issue resolved. Thanks
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Syngates (@syngates1596) reported@ACTFibernet @ACTFibernet a suggestion to anybody looking for a new broadband setup, avoid act fibernet go with jio or even airtel. There is a reason why companies like act do not grow and shut down overtime its bc of non existent customer service. And third rate support. JUST AVOID.
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet What is the latest resolution here?
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karthik alagan (@karthikalagan) reported@ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.
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Abishek R Srikaanth (@abishekrsr) reported@ACTFibernet live in a community of 300 houses and majority of them use ACT here. Even with a power backup in each house, when there is a power cut, the internet drops for about 5 mins and get restored, the same happens when the power is restored. Can someone help? Don't think your control power backup works properly.
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Karthic Iyyappa (@KarthicIyyappa) reported@ACTFibernet It’s been more than 3weeks now and a week since I raised this issue on X. There is no resolution expect for the fact that the app now reflects the SR#. I appreciate your efforts on customer service. If not, I am happy to disconnect the service & move to another service provider
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet What is the earliest? Do you people have some sense? I need a account deactivation immediately. Im opting for other services wherein they can provide immediate resolution.
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SY (@Beard__7) reported@ACTFibernet Please do this ASAP because my work suffers due to this problem.
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Arijit Majumdar (@Aar_i) reportedIt takes 50hrs to find out what the issue is, and even longer to rectify. @ACTFibernet your customer retention must be pathetic. Internet is an essential service, clearly @ACTFibernet thinks it is a joke. @officejmscindia
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karthik alagan (@karthikalagan) reported@ACTFibernet — Is this how you treat paying customers? Ticket SR1108149816874 was raised for an internet service issue, with an ETR of 8 Aug, 9:00 PM. Yet customers are left without a working service and expected to keep chasing support for basic resolution.
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @MMH12169799 Worst services in Lucknow .
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S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped
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Mridul Modi 🔆 (@mridulmodii) reported3 days passed & I have not received resolution for SRN: SR11881600418798 @ACTFibernet
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Seeker (@seeker0321) reported@ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread
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Yogita Sharma (@YogitaS44968288) reported@ACTFibernet No it never works i raised 2 tickets to change my router no one from your team had addressed it
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Himanshu Basoya (@HIMANSHUBASOYA) reportedHey @ACTFibernet , i had paid for a 6 month plan but looking at your recent support performance i have made my mind to shift to another provider. How do I close my account and get the remaining money back ?
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Enu_Gotthilla (@VijayarajB) reported@ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?
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Shahenshaah (@shahhensshah) reported@ACTFibernet How many months will you take to close the issue?? Are you dumb? @ACTFibernet
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iYappan kRishnan (@jeeves_k) reported@ACTFibernet Called many times customer care and still finding issues
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Mughil Vendhan (Mambatti Kudumbam 💛) (@MMughilVendhan) reported@JioCare Keep this reply yourself. Your customer service is good for nothing. It has been 60+ hours of service outage in my home. I got enough experience with your useless fiber connection. I'm switching to @ACTFibernet. @JioCare Ask your people to collect the useless router from my home.
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Akshay Tiwari (@ATandTea) reported@ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet Pathetic connection and event pathetic customer support. My internet stopped working 4 days ago, it’s a commercial one and nothing has been done yet, no update yet. All my business work is on pause! Who will bear the repercussions?
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RK (@rulebasd) reported@ACTFibernet its been more than 24 hours and still issue not solved
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Chandan R Abhishek (@badassbomman) reported@ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.