ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Visakhapatnam, Hyderabad, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.

City	Problem Type	Report Time
Chhindwāra	Internet	3 hours ago
Chennai	Wi-fi	3 hours ago
Bengaluru	Internet	1 day ago
Visakhapatnam	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 6 minutes ago

  8 days, no internet, no resolution — worst experience ever. Raised a complaint with ACT Fibernet and still no technician visit or proper update—just “will be resolved soon” messages. In 2026, internet isn’t optional. This delay is unacceptable and affecting my work. @ACTFibernet

• 
  user636811 (@user21098) reported 6 minutes ago

  @ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud

• 
  dinkar Singh (@dinkarsinghh) reported 7 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Swarnim (@QuantumStackkk) reported 8 minutes ago

  @ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.

• 
  ನಿನಾದ | निनाद | Ninaada (@ninaada) reported 11 minutes ago

  @ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 11 minutes ago

  @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 12 minutes ago

  @ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.

• 
  sp-pawanist🥸🍁🤑 (@SPtweetsss) reported 18 minutes ago

  @ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP

• 
  Suresh (@IMSuresh_Dreams) reported 19 minutes ago

  @ACTFibernet again Internet went down it’s not 24 hours yet yesterday seems you guys have fixed the issue now again it went down , can we know exactly what’s going on ?? Day by day service is getting below average

• 
  Mallikarjun (@malli_6) reported 22 minutes ago

  @ACTFibernet Need help in change of plan for my account. Please help.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 29 minutes ago

  @ACTFibernet @ACTFibernet and dont bother calling i am as well gonna decline the calls like how your engineer has been doing i need answers in this place and to my post only no dm as well i will not be replying in dm this has gone beyond my patience level every month an issue with the network

• 
  Shashank Shekhar (@shashank24ten) reported 32 minutes ago

  @ACTFibernet 1 day from your tweet and not a single person has turned up or called to fix it! In today's AI world it is taking 96 hours for @ACTFibernet to respond to customer complains.

• 
  WalterWhy (@Borington214993) reported 32 minutes ago

  New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

• 
  Vignesh Kumar Ramachandran (@rvignesh9008) reported 35 minutes ago

  It has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. ​Ticket No: SR10379743678164 Please fix this ASAP.

• 
  GK (@Gana_81) reported 36 minutes ago

  @ACTFibernet Is the issue resolved?

• 
  Prithviraj (@ghprithviraj) reported 38 minutes ago

  Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

• 
  Bikash Rana (@BikashRana101) reported 39 minutes ago

  @ACTFibernet @ACTFibernetHYD Don’t tell me that the neighbour switched off the Internet. Have some Shame. Such a pathetic service

• 
  shreyas belavadi (@belavadi_7) reported 39 minutes ago

  This is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.

• 
  Pradeep Swaroop (@swarnajothips) reported 43 minutes ago

  @ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service

• 
  Jupiter_Savior (@Jupiter_god_) reported 46 minutes ago

  If @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.

• 
  Saurav Chakraborty (@Saurav23121990) reported 50 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  dinkar Singh (@dinkarsinghh) reported 53 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  n8 (@RaviTej50049752) reported 54 minutes ago

  @gayatri008_16 @ACTFibernet Act antha daridram nkoti ledu their service is pathetic. Shift to airtel

• 
  Saurav Chakraborty (@Saurav23121990) reported 57 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  prajwal dcunha (@PrajwalDcunha) reported 57 minutes ago

  @ACTFibernet my internet is down from from last night. Raised a ticket and resolution showe eod. That's nearly 24 hours downtime. Can you fix this ASAP, I've an interview today? 🥹

• 
  WalterWhy (@Borington214993) reported 57 minutes ago

  @ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724

• 
  Ritu (@Rituut1) reported 1 hour ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Yashank Bharti (@yashank20001) reported 1 hour ago

  @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 1 hour ago

  @ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager

• 
  ~Pankaj (@Pank9j) reported 1 hour ago

  @ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?