ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 22, 3:30 PM GMT+5:30	0	0
Apr 22, 3:50 PM GMT+5:30	0	0
Apr 22, 4:10 PM GMT+5:30	0	0
Apr 22, 4:30 PM GMT+5:30	0	0
Apr 22, 4:50 PM GMT+5:30	0	0
Apr 22, 5:10 PM GMT+5:30	0	0
Apr 22, 5:30 PM GMT+5:30	0	0
Apr 22, 5:50 PM GMT+5:30	0	0
Apr 22, 6:10 PM GMT+5:30	0	0
Apr 22, 6:30 PM GMT+5:30	0	0
Apr 22, 6:50 PM GMT+5:30	0	0
Apr 22, 7:10 PM GMT+5:30	0	0
Apr 22, 7:30 PM GMT+5:30	0	0
Apr 22, 7:50 PM GMT+5:30	0	0
Apr 22, 8:10 PM GMT+5:30	0	0
Apr 22, 8:30 PM GMT+5:30	0	0
Apr 22, 8:50 PM GMT+5:30	0	0
Apr 22, 9:10 PM GMT+5:30	0	0
Apr 22, 9:30 PM GMT+5:30	0	0
Apr 22, 9:50 PM GMT+5:30	0	0
Apr 22, 10:10 PM GMT+5:30	0	0
Apr 22, 10:30 PM GMT+5:30	0	0
Apr 22, 10:50 PM GMT+5:30	0	0
Apr 22, 11:10 PM GMT+5:30	0	0
Apr 22, 11:30 PM GMT+5:30	0	0
Apr 22, 11:50 PM GMT+5:30	0	0
Apr 23, 12:10 AM GMT+5:30	0	0
Apr 23, 12:30 AM GMT+5:30	0	0
Apr 23, 12:50 AM GMT+5:30	0	0
Apr 23, 1:10 AM GMT+5:30	0	0
Apr 23, 1:30 AM GMT+5:30	0	0
Apr 23, 1:50 AM GMT+5:30	0	0
Apr 23, 2:10 AM GMT+5:30	0	0
Apr 23, 2:30 AM GMT+5:30	0	0
Apr 23, 2:50 AM GMT+5:30	0	0
Apr 23, 3:10 AM GMT+5:30	0	0
Apr 23, 3:30 AM GMT+5:30	0	0
Apr 23, 3:50 AM GMT+5:30	0	0
Apr 23, 4:10 AM GMT+5:30	0	0
Apr 23, 4:30 AM GMT+5:30	0	0
Apr 23, 4:50 AM GMT+5:30	0	0
Apr 23, 5:10 AM GMT+5:30	0	0
Apr 23, 5:30 AM GMT+5:30	0	0
Apr 23, 5:50 AM GMT+5:30	0	0
Apr 23, 6:10 AM GMT+5:30	0	0
Apr 23, 6:30 AM GMT+5:30	0	0
Apr 23, 6:50 AM GMT+5:30	0	0
Apr 23, 7:10 AM GMT+5:30	0	0
Apr 23, 7:30 AM GMT+5:30	0	0
Apr 23, 7:50 AM GMT+5:30	0	0
Apr 23, 8:10 AM GMT+5:30	0	0
Apr 23, 8:30 AM GMT+5:30	0	0
Apr 23, 8:50 AM GMT+5:30	0	0
Apr 23, 9:10 AM GMT+5:30	0	0
Apr 23, 9:30 AM GMT+5:30	0	0
Apr 23, 9:50 AM GMT+5:30	0	0
Apr 23, 10:10 AM GMT+5:30	0	0
Apr 23, 10:30 AM GMT+5:30	0	0
Apr 23, 10:50 AM GMT+5:30	0	0
Apr 23, 11:10 AM GMT+5:30	0	0
Apr 23, 11:30 AM GMT+5:30	0	0
Apr 23, 11:50 AM GMT+5:30	0	0
Apr 23, 12:10 PM GMT+5:30	0	0
Apr 23, 12:30 PM GMT+5:30	0	0
Apr 23, 12:50 PM GMT+5:30	0	0
Apr 23, 1:10 PM GMT+5:30	0	0
Apr 23, 1:30 PM GMT+5:30	0	0
Apr 23, 1:50 PM GMT+5:30	0	0
Apr 23, 2:10 PM GMT+5:30	0	0
Apr 23, 2:30 PM GMT+5:30	0	0
Apr 23, 2:50 PM GMT+5:30	0	0
Apr 23, 3:10 PM GMT+5:30	0	0
Apr 23, 3:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (64%)
Wi-fi (28%)
Total Blackout (7%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Coimbatore, Chhindwāra, Chennai, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	6 hours ago
Bengaluru	Internet	15 hours ago
Coimbatore	Internet	16 hours ago
Bengaluru	Internet	16 hours ago
Chhindwāra	Total Blackout	1 day ago
Hyderabad	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Praveen Subramani (@PraveenSub51203) reported 6 minutes ago
@ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work
Sameer Ahmed Khan (@khansameer71) reported 7 minutes ago
@ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony
Prathmesh Surve (@pra17th04am) reported 9 minutes ago
@ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD
Dhruv Sood (@Dhruv496) reported 9 minutes ago
@ACTFibernet @ACTFibernet your regret will not solve my problem
rapo (@rapors36) reported 10 minutes ago
@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.
i@m (@FiZbQ) reported 11 minutes ago
@ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet
Abhishek Gandhi (@Abhishekgandhis) reported 12 minutes ago
@ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.
Sayyed Tausif (@sayyedtausif92) reported 16 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet
muqthar ahmed (@muqthar27ahmed) reported 18 minutes ago
@JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service
Aswin (@Aswin657939) reported 22 minutes ago
@ACTFibernet Aknowledged my billing waiver request but CLOSED the ticket without resolution. This is a clear case of unfair billing and negligence. Account ID: [101772674581] I will escalate this to TRAI and the National Consumer Helpline.#ACTFibernet #UnfairBilling #PoorService
Dev_Joy (@Joy_Akhil21) reported 23 minutes ago
@ACTFibernet Thank you for the amazing service, because of the great service our whole community is shifting towards another operator.
Nirmal Jain (@nkbuniq) reported 23 minutes ago
@ACTFibernet “Ticket closed without resolution, prepaid user losing days. No option to raise new request. Egmore Chennai. Need urgent fix.”
Dishant Yadav (@Dishant9654) reported 24 minutes ago
@ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902
Randeep Singh (@ramansaini) reported 25 minutes ago
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago
Sanjay Debnath (@sanjaydebnath86) reported 26 minutes ago
@ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.
Vishal Kukreja (@Cooltechvishal) reported 27 minutes ago
@ACTFibernet What the hell is going on, who disconnected my service ? I have just checked the application it says your service has been disconnected. Who did this ?
Jazz (@aniljaswal007) reported 34 minutes ago
@ACTFibernet I have been using act fibrenet for quite long. I have raised one issue (CaseId-20260418794842) almost a week back but till now no resolution. Even inhave asked the team to ask someone senior to give a call but till now no resolution. This is really disappointing.
Arohan Mathur (@arohanmathur3) reported 35 minutes ago
@ACTFibernet Extremely poor experience. Paid ₹3182 on Apr 16 (Acc: 102798314895), promised installation on Apr 17. Sales exec stopped responding. Multiple unanswered calls + proof available. This is unacceptable. Resolve ASAP or I escalate further.
DataBites (@yashjaiswaalll) reported 38 minutes ago
@ACTFibernet u ******* dum pig listen here bastrad. My ticket is - SR10179878376514 and if it not fixed in the next hour, I will personally destroy ur wifi and throw it out of my home and burn it and upload it on social media just to provoke u, u ******* rascal. FIX IT NOW
Explore The (@RajendraChim) reported 39 minutes ago
@ACTFibernet Day 4th Still fiber net not working
Dhruv Singh (@tomardhruvsingh) reported 43 minutes ago
@ACTFibernet Facing incorrect billing + sudden disconnection. My port was wrongly changed (Port 1 → Port 2), so ₹60/month discount not applied. Bill inflated (₹1973 vs ₹1763). Need urgent fix—exam tomorrow. Please resolve within 1 hour or I escalate to consumer forum.
Prathmesh Surve (@pra17th04am) reported 47 minutes ago
@ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it
Jagyanseni (@SweeTie92083310) reported 50 minutes ago
No internet since today; Ticket SR10279909602684 still unresolved. Area outage with repeated delays and no clear update. This is critically affecting my work .Request immediate escalation to senior team and urgent resolution without further delay. @ACTFibernet
Dhruv Sood (@Dhruv496) reported 50 minutes ago
@ACTFibernet @ACTFibernet your regret will not solve my problem
Pooja Sharma (@Pooja_1428) reported 50 minutes ago
@ACTFibernet My Ac No: 110637323329 (Shakarpur, Delhi) Service stopped in June 2025 but I already paid ₹2828 for 3 months. Router returned in Aug 2025. Still no refund after 10+ months & 50+ follow-ups. Getting repeated calls for router return. This is harassment. #ACTFibernet
Raj (@mrajbharat) reported 52 minutes ago
@ACTFibernet Thanks much for the very quick and apt help !
DataBites (@yashjaiswaalll) reported 52 minutes ago
@ACTFibernet DONT USE THIS **** HOLE BASTARD WIFI EVER. Genuinely ******* worst wifi ever exists in this planet. Bastard service bastard support, useless **** ever 🤢🤮 My ticket is - SR10179878376514 and its still not resolved since yesterday night. Fix it now or **** u.🖕
Jagyanseni (@SweeTie92083310) reported 52 minutes ago
@ACTFibernet Shame service @ACTFibernet
Dishant Yadav (@Dishant9654) reported 52 minutes ago
@ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902
Harsha_vardhan.exr (@Harshav08181997) reported 53 minutes ago
@ACTFibernet I will explain one thing clearly when the customer is taking ACT service you mentioned that is any issue will occur resolve by 24 hours, after facing the internet issue for 13 days still not resolved, you are saying patience is the matter.