ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Ludhiāna, Chennai, Bengaluru, Hyderabad, Coimbatore, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, and Warangal.

City	Problem Type	Report Time
Chhindwāra	Internet	5 hours ago
Ludhiāna	Wi-fi	8 hours ago
Chennai	TV	16 hours ago
Chennai	Internet	1 day ago
Chhindwāra	Wi-fi	1 day ago
Bengaluru	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Santosh Kumar (@S969498) reported 1 second ago

  @ACTFibernet @ACTFibernet Internet is not working. Tried to open the app for raising tkt but app is also not working. Location Kondapur Hyderabad. Please fix it asap as need for wfh

• 
  Ravish (@ravishbhambore) reported 2 minutes ago

  @ACTFibernet Your connection is down every second day and afternoon. Temporary fixes don't work. Ticket SR10281177638534 is repeatedly serviced and closed and reopened.

• 
  abhishek sharma (@abhisheku73) reported 2 minutes ago

  Find a better service provider bro... @ACTFibernet is useless... My request is still pending from last two weeks... @DoT_India @JM_Scindia why are you not concerned about customer?

• 
  Bhujanga Rao (@bhujangarao0292) reported 12 minutes ago

  @ACTFibernet Always worst services by act people. No doubt about this

• 
  krishna (@krishna7unique) reported 13 minutes ago

  @ACTFibernet Please cancel my subscription and refund complete money to source account. I don't want your service @ACTFibernet @ACTBangalore

• 
  Abhijit Pal (@Abhijit_Pal) reported 13 minutes ago

  @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

• 
  Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported 13 minutes ago

  @ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.

• 
  Chandan Kumar Mishra (@ChandanKM_) reported 20 minutes ago

  @ACTFibernet You're the worst service provider, you know that right ?

• 
  Mahesh (@Mahesh_arepally) reported 20 minutes ago

  @ACTFibernet Relying upon such branded internet service providers and working from our home results in our job risk due to unstable internet. Naveen whose local staff won’t respond at all. Kindly fix our issue on priority

• 
  𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported 23 minutes ago

  @ACTFibernet Hi, another 24hrs crossed but still no solution. I haven’t received my refund even after 20 days of discontinuation and 10 days of asset return. You people will charge late fee, deactivation fee and other charges if we failed to pay on time.

• 
  MJ (@martiinwrites) reported 24 minutes ago

  @ACTFibernet Can you give phone number to contact ? Customer care number is not working.. call keeps getting failed..

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 25 minutes ago

  If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

• 
  Alagappan Subramania (@al250849) reported 25 minutes ago

  @ACTFibernet I need to have with engineer in your common network line also . I want to request him to realign the wire from box to our home !! Since it is in very low height lorry and van pass over will definitely hit . Hence requesting to share or tell him to call me asap please

• 
  EnriqueTheRed (@henricpeter) reported 25 minutes ago

  @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

• 
  Srinivas Kamath (@shinna_k) reported 26 minutes ago

  @ACTFibernet Internet connection was disconnected by Nqgarjuna Meadows Apartment for not having paid the BESCOM bill for 3 months, even after multiple follow-ups with the ACT authorities. If a customer doesn't pay you for 3 months, will you provide the connection? Pathetic.

• 
  Ramjee Madina (@ramjee_rm) reported 26 minutes ago

  @ACTFibernet When I will get resolution

• 
  Ghanshyam (@ghanshyam_in) reported 26 minutes ago

  @ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response

• 
  Mohammad suleman (@Mohammadsu19391) reported 32 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  abhishek sharma (@abhisheku73) reported 35 minutes ago

  Not required any more, I have already signed up with another service provide, I will ensure that all my friends and family also cancel your services soon... @ACTFibernet ..... You guys are providing the worst services in Hyderabad

• 
  Mohammad suleman (@Mohammadsu19391) reported 36 minutes ago

  @ACTFibernetHYD @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Dheeraj (@dheeraj_aluju) reported 37 minutes ago

  @ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth

• 
  Ashish (@menariya222) reported 37 minutes ago

  @ACTFibernet what ******** is happening? Internet is not working

• 
  G.B (@BerwalGorav) reported 38 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Literally the worst customer service ever

• 
  Mahesh (@Mahesh_arepally) reported 43 minutes ago

  Hey @ACTFibernet it’s not been a month and we’re back with WiFi issues again. SR10181209256044 complaint has been raised but we’re trying to contact local ground level staff but no response from them. If this doesn’t resolve ASAP we’ll plan to terminate

• 
  Vivek నాళ్ళ (@NallaVivek) reported 45 minutes ago

  @ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra

• 
  Irshad (@irshu2) reported 51 minutes ago

  @ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.

• 
  bro (@spacellp123) reported 52 minutes ago

  @ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it

• 
  tej (@arun238) reported 54 minutes ago

  @ACTFibernet Have raised ticket 20 days back but no response and called customer care everytime they say 24 hours , what's going on Worst service #actwifi #actfibernet

• 
  Viineet Sood (@vineetomkara) reported 57 minutes ago

  @ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.

• 
  𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported 57 minutes ago

  Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet