ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (28%)
• Total Blackout (7%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	4 hours ago
Hyderabad	Internet	5 hours ago
Chennai	Internet	10 hours ago
Chennai	Wi-fi	14 hours ago
Chennai	Internet	1 day ago
Chhindwāra	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  md fayaz (@fayazizzy) reported 6 minutes ago

  My internet is working very slowly 101676607226. Worst service is giving by @ACTFibernet @ACTFibernetHYD

• 
  Explore The (@RajendraChim) reported 8 minutes ago

  @ACTFibernet How many weeks you take for solutions. Technicians Not receiving calls also #actfiberne #network

• 
  Pradeep Swaroop (@swarnajothips) reported 15 minutes ago

  @ACTFibernet @DoT_India No response and resolution from Your end

• 
  Suresh (@IMSuresh_Dreams) reported 15 minutes ago

  @ACTFibernet again Internet went down it’s not 24 hours yet yesterday seems you guys have fixed the issue now again it went down , can we know exactly what’s going on ?? Day by day service is getting below average

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 19 minutes ago

  8 days, no internet, no resolution — worst experience ever. Raised a complaint with ACT Fibernet and still no technician visit or proper update—just “will be resolved soon” messages. In 2026, internet isn’t optional. This delay is unacceptable and affecting my work. @ACTFibernet

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 20 minutes ago

  @ACTFibernet 5 days have passed , you keep on closing the ticket without giving solution, I am fed up with your service regarding streaming box, either you replace it or give solution

• 
  Explore The (@RajendraChim) reported 20 minutes ago

  Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 22 minutes ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service

• 
  Ashish Joshi (@ashishjoshilko) reported 23 minutes ago

  @ACTFibernet Hi , have specially asked the local cust service representative to get the Zee 5 Pack removed , also there has been a credit twice but no response

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 24 minutes ago

  @ACTFibernet @ACTFibernet and dont bother calling i am as well gonna decline the calls like how your engineer has been doing i need answers in this place and to my post only no dm as well i will not be replying in dm this has gone beyond my patience level every month an issue with the network

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 25 minutes ago

  @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

• 
  𝕧𝕚𝕜𝕜 (@AVMahendru) reported 26 minutes ago

  Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.

• 
  Sunil Prem (@sunilpremts) reported 30 minutes ago

  @ACTFibernet Still waiting for a resolution.

• 
  Sardar Jaimeet Singh (@sardar_jaimeet) reported 31 minutes ago

  @ACTFibernet Please keep your feelings for yourself. I will make sure everyone knows how pathetic service you guys provide and how arrogant and rude your customer service is. Your ceo will be in touch with you soon with my call recordings.

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 36 minutes ago

  Still no Response from @ACTFibernet No update from App, no call from customer care Such a worst experience from @ACTFibernet

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 37 minutes ago

  @ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.

• 
  Praveen Subramani (@PraveenSub51203) reported 38 minutes ago

  @ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work

• 
  Sanjay Debnath (@sanjaydebnath86) reported 38 minutes ago

  @ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading

• 
  Chandra Kanth (@Chandra27909126) reported 41 minutes ago

  Worst service @ACTFibernet

• 
  Sardar Jaimeet Singh (@sardar_jaimeet) reported 41 minutes ago

  @ACTFibernet you guys are the worst. Every week there is an issue with your interest. Your customer service agents vijay and that supervisor srinath can't even help because their systems don't work. Just close your company already. You guys are not even good compared to startups

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 42 minutes ago

  @ACTFibernet Your service leaves a lot to be desired..

• 
  Aswin (@Aswin657939) reported 48 minutes ago

  @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits

• 
  Killer whale (@killer_whale6) reported 48 minutes ago

  Day 4 of @ACTFibernet holding my ₹3932 refund (SR10279747451781) after trying to install a commercial distribution box onto my private property without prior disclosure.Official NCH Consumer complaint filed (Docket #9085977).@TRAI @jagograhakjago look into these predatory delays

• 
  Kanwal Preet (@preetkanwal84) reported 48 minutes ago

  @ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI

• 
  Senthil (@Tech_Senthil) reported 51 minutes ago

  @ACTFibernet Thanks. The issue was explained as loose contact in the DB box- for the nth time. Small issue causes frequent outages.

• 
  Harsh Vardhan Ladha (@harshvladha) reported 52 minutes ago

  Extremely worse service by @ACTFibernet Its been two weeks since i requested to shift connection, now its been 3 days for requesting disconnection. They are not working

• 
  Sampark Setia (@TheInvisibleH10) reported 55 minutes ago

  @ACTFibernet Pathetic service, no response. Your ACT Fibernet Ticket no: SR11079848672734 has been registered. Our team will ensure fastest possible action

• 
  Saurav Chakraborty (@Saurav23121990) reported 1 hour ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 1 hour ago

  @ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not

• 
  vazanth (@vampirevaz) reported 1 hour ago

  @ACTFibernet This is beyond frustrating. 5 disconnects in the past 10 days and it takes a day to be up. Customers pay for stable internet not constant outages and excuses. Fix your network immediately or be honest about your inability to provide consistent service. #ACTFibernet