ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 10: Problems at ACT
ACT is having issues since 06:10 PM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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PARASH SHARMA
(@parash9992) reported
@ACTFibernet I have complained many times regarding low download speed and latency issues but looks like the complaints goes to deaf 👂? How do I cancel my connection?
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DEBASISH MOHANTY
(@DEBASIS56669312) reported
Hi @ACTFibernet what kind of service you are providing. I have opted for 300 mbps plan but still monthly so many times I am facing internet slowness issue and now my net is not working. I have to connect to my meeting through my mobile internet.I want to disconnect it. Please do
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விக்னேஷ்
(@vviggneshh) reported
@ACTFibernet Facing frequent internet disconnections..no response from your customer service either.Worst service ever faced.
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PARASH SHARMA
(@parash9992) reported
@ACTFibernet What else to expect , I was told on call in the morning that technical team will call me. No resolution or call yet. STOP GIVING FAKE PROMISES
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Manish
(@Manish48524111) reported
@ACTFibernet It's not yet resolved, I raised complain several times but it seems no one is bothered to fix the issue. It's been more than 2 years using ACT and still not happy with the speed. No worries anyway I am pretty sure of switching to other ISP, I have given enough time to ACT
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Thribhuvan Gupta S
(@Thribhuvangupta) reported
@ACTFibernet How long does a change of plan take? It's been three days and still my change of plan hasn't been done. The customer care keeps telling me that it will take 72hrs and it's already way past that duration.
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Devang Shah
(@dvngshah) reported
It's been 3 days since my connection request was rejected due to infeasibility. The company has not yet initiated any refund and the sales person isn't responding. What kind of fraud is this? @ACTFibernet Irresponsible ****** sales people, and bad support Don't go with this ISP
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RAKESH PRASANNAKUMAR
(@rakeshinspired) reported
@ACTFibernet Still my issue is not resolved so I won. ACT team u have to give me 6 month free service. Shame on u. It has been more than 40 hours I raised a complaint and u guys not able to resolve.
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RAKESH PRASANNAKUMAR
(@rakeshinspired) reported
@ACTFibernet He'll with ur call back. First fix the issue. Else get me refund of this month cost. Shame on u guys. When u r not capable enough to provide service. Don't rob people with fake promises.
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Devang Shah
(@dvngshah) reported
It's been 3 days since my connection request was rejected due to infeasibility. The company has not yet initiated any refund and the sales person isn't responding. What kind of fraud is this? @ACTFibernet Irresponsible ******(tatti) sales people, and bad support.
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A
(@ca0102014) reported
@Airtel_Presence @airtelindia your fiber service seems to be getting unreliable by each passing day. Time to consider alternatives? #JioFiber @ACTFibernet
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Sanjay Patel
(@Patel1011Patel) reported
@ACTFibernet, Facing internet issue since yesterday and the issue is still not fixed. Customer care service personnel doesn't tell the resolution time and hang the call. When will I get the connection back
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Ravi Khatri
(@khatriclassic) reported
@ACTFibernet this is now going beyond. I am fed up with ur service since whole day TICKET SR10166172720104. every second day faing internet issue, I am doing WFH & with this reoccuring issue can't do my office work, This is the last warning next month onward I will go another ISP
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Angshumita Paul
(@angshumita_paul) reported
@ACTFibernet please resolve this issue of internet connectivity. Why there isn’t prompt response from your team?? WFH is a task on it’s own on top of that your internet issues. Please look into it ASAP!
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Sanjay Patel
(@Patel1011Patel) reported
@ACTFibernet, it's more than 36 hours the issue is still not resolved. Waiting............
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Satyabharadwaja
(@satyabharadwaja) reported
@ACTFibernet Can you please let me know when that will happen..i am having a pathetic service history
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veeru
(@I_am_jvc) reported
@ACTFibernet Since your service was damn bad thats making us to talk like this first improve your service(Internet disconnecting for every other day or so )and teach your customer care service people how to treat the customers ..then you dont need to beg to not to talk like
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Prasanth Kumar
(@Prasant0995) reported
@ACTFibernet SR10666141208734. Service guy closed request assuring that he will rectify by next day. Never visited since then. No internet since 5 days. Very pathetic service from you. Service guy is careless. Shifting to Jio fibre. Not even lifting calls.
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RAGHURAMAN V
(@raghuleo82) reported
@ACTFibernet it's been a week of time I have lost mt internet connection till now. You people are lazy to bring back the connection. I am the only one who facing this issue and your competitors giving the seamless service here at my Flats. SR10366149419664.
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Bharath V
(@bharathshesh) reported
@ACTFibernet thank you @ACTFibernet I am waiting for a response from @tataplayfiber as they promised they will provide the service before 2.30 pm today. Or else will reach you.
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RAKESH PRASANNAKUMAR
(@rakeshinspired) reported
@ACTFibernet I have a challenge with you. It has been more than 24hrs I don't have internet service. Have raised complaint as well. You keep updating the ETR from yesterday. I. Hallenge u now also u will fail to fix by ETR. If I win get 6 month free service. If not then I wil
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Sidhanth Bhuraria
(@Sidzzyyy) reported
@ACTFibernet You guys provide such bad service, worst customer experience! My Wi-Fi’s been broken more days than it has been working, please refund the long term plan! Looking to shift to a new network!
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veeru
(@I_am_jvc) reported
@ACTFibernet frustrating internet…worst ever internet used in my life ..******* customer care service..the person I was talking very very rude ..please dont go for @ACTFibernet worst service ever…really really fed up and pissed up ..
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veeru
(@I_am_jvc) reported
@ACTFibernet worst internet i had ever witnessed in my life ..please dont use this
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Vijayaraghavan
(@Vijayaraghava12) reported
@ACTFibernet It's been almost 2 days now my internet went down. It's huge disappointment that you are not able to resolve this. So I request for disconnection with proper refund. I hope atleast that should be seamless process from your end. #Chennai #velachery
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Varun
(@varun1011) reported
@ACTFibernet Internet is not working since yesterday and everytime I call customer care they give a new time to resolve the issue. No one turned up yet.
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Red-Pilled Man
(@SuperRedpill) reported
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Oct(DD/MM) 09:00 to 13:00. Team ACT
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Naren kumar
(@narenk96) reported
@ACTFibernet Your technicians are saying not enough man power to fix the issue on time
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armaan sarkar
(@armaan_rokon) reported
@ACTFibernet No internet for 2 days. Your service guy does not take calls or answer back. Worst service ever. Never faced such issues with Airtel. Regretting taking this connection. Please refund my money.
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Baskar Mattew
(@baskimattew7) reported
@shirsh218 @ACTFibernet They keep on ignoring!! Worst service these days!!