ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Trichūr, Bengaluru, Coimbatore, Chennai, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Internet	3 hours ago
Trichūr	Wi-fi	3 hours ago
Bengaluru	Wi-fi	6 hours ago
Coimbatore	Wi-fi	17 hours ago
Bengaluru	Internet	18 hours ago
Bengaluru	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  vijay🇮🇳 (@driven_at_home) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD I haven't had internet for the past 72 hours, and a complaint was raised yesterday - SR10180679769244. I understand there was heavy rain, and I waited for the resolution, but this is testing my patience.

• 
  karthik valluri (@vamsivallurik) reported 11 minutes ago

  @ACTFibernet Such a disgusting behaviour. Sr closed. No resolution. Plus Technician cutting call. I am raising it to consumer court

• 
  Jainesh Patel (@jaineshbp) reported 15 minutes ago

  @ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!

• 
  ik (@doomerpills) reported 15 minutes ago

  @TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action

• 
  Sachit Bhat (@SachitRidesAway) reported 16 minutes ago

  @ACTFibernet just one day, another rain, and again your internet is not working. It's just crazy. I am going yo customer court and will drag you down there.

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 16 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  రాముడు  (@RamKottapalli) reported 18 minutes ago

  My entire day's work was affected today due to #ACTFibernet outage. What's even more frustrating is that this is the 4th time in the last two months. Repeated service interruptions & delayed resolutions are unacceptable.

• 
  Kaushal Pathak (@KaushalPat) reported 19 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Kumar (@realimkumar) reported 20 minutes ago

  Disappointed with @ACTFibernetHYD @ACTFibernet @FiberAct. Customers are being charged late fees, reconnection charges, and sometimes even multiple invoices in the same month. What’s worse, charges are being levied for periods when the service was not used and even

• 
  Vishal Goyal (@VishalGoyal24) reported 21 minutes ago

  @JioCare Time to switch to Act ..pathetic service and response..Jio Fiber is not worth of single penny @ACTFibernet

• 
  Pradeep (@_pradeep_m_) reported 21 minutes ago

  @ACTFibernet How do we get in touch with support. It's been 2 weeks, tickets gets closed automatically. No one calls. Can we get support? Should I consider a service provider change?

• 
  Srinivas Konduru (@srinikonduru) reported 24 minutes ago

  @ACTFibernet @ACTFibernet Another outage today (5th or 6th in last 30 days) (SR10180755757814). I have written to ActFibernet Appellate Authority. Let me see if that they can help.

• 
  Gaurang Trivedi (@trivediGaurang_) reported 24 minutes ago

  @ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.

• 
  Abhijeet (@vAbhijeet07) reported 32 minutes ago

  @ACTFibernet i want to disconnect from this pathetic service.

• 
  Sandy (@sandychau17) reported 32 minutes ago

  @ACTFibernet frequent Internet disturbance, horrible service you offer in Delhi . The engineer never visit SR11080762649324 I am switching my plan to @jio_fiber

• 
  BVasuB (@BVasuB1) reported 37 minutes ago

  @ACTFibernet Overall service and the response from your team is pathetic.

• 
  karthik valluri (@vamsivallurik) reported 39 minutes ago

  @ACTFibernet I will await resolution on this. Thanks

• 
  Kishore (@Kishore2508) reported 40 minutes ago

  Pathetic service from @ACTFibernet Chennai. Every time there is a power cut, my internet goes down despite having a full inverter backup for my modem/router. Why? Because your main area connection box has NO battery backup! A year of this recurring issue. (1/3)

• 
  Sachit Bhat (@SachitRidesAway) reported 41 minutes ago

  @ACTFibernet it's been almost 16 hours of my internet not working, and I haven't gotten one single call from them. I want to remove my connection.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 43 minutes ago

  @ACTFibernet There were service cuts on 8th June and 31 May before today. Why the frequent disruptions?

• 
  Pushpa (@PushpaMuthyam) reported 43 minutes ago

  @ACTFibernet 45 days. 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc 101799520914. When do I get my money back? @jagograhakjago

• 
  Vivek Machani (@VivekMachani) reported 47 minutes ago

  @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

• 
  Akhil Malik (@akhilm946) reported 48 minutes ago

  @ACTFibernet SR10280654172624: You might as well escalate this to gods because this is hanging on prayers. Your customer care numbers are now auto disconnecting calls from my registered number but connect fine from another number. I am assuming this is your way of shooing me away

• 
  Rohan (@pqrohan) reported 51 minutes ago

  @ACTFibernetHYD @ACTFibernet my internet is not working since 24hrs and no action being taken for this SR : SR10180708975714. Please resolve this asap.

• 
  Sanjay Debnath (@sanjaydebnath86) reported 53 minutes ago

  Hi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 54 minutes ago

  @ACTFibernet @ACTFibernet The issue is STILL not resolved. It has been almost 24 hours since I reported the internet outage, and your team has failed to provide either a resolution or a meaningful update. Is this the level of service you call broadband support in a digital era? Your repeated assurances have turned out to be empty promises. I work from home, and your incompetence has already cost me an entire day of work, productivity, and professional commitments. The most frustrating part is the complete lack of accountability and communication from your side. If you cannot resolve a basic connectivity issue even after 24 hours, what exactly are customers paying for? I expect an immediate resolution, a clear explanation for this unacceptable delay, and details of the compensation ACT Fibernet will provide for the prolonged service disruption. #ACTFibernet #PoorService #CustomerExperience

• 
  ABHINAV KUMAR (@abhinavgrd) reported 58 minutes ago

  Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

• 
  @RK-Livelaw (@ravi91272) reported 58 minutes ago

  @ACTFibernet - Pathetic service..the network is down since yday noon still unattended..the customer care numbers r available - limited hours..getting thru is a big challenge. Vtg grt difficulty opened a ticket to know etr is 1 day.Internet is so critical but resolution 1 day.crap

• 
  nobody (@yudish_dsy) reported 59 minutes ago

  @ACTFibernet there is no network since yesterday noon, my work is affected. The agent who called me yesterday was just trying to reboot rather than finding the exact issue. I want to you act quickly to resolve this issue. SR10380741442584

• 
  prdúmna (@nyup_188) reported 60 minutes ago

  @ACTFibernet within just 10 days, ur wifi is not working. Ticket raised Technician visited y'day>but no soln. Tried calling him n times>not picking calls. Customer support assured a call back>not recvd any. In app req'sted callback from engineer>But no calls>Frustrating.