ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (24%)
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Total Blackout (10%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ahmedabad, Jammu, Bengaluru, Chennai, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Ahmedabad |
Internet | |
| Jammu |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Coimbatore |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nitin Nirkhi
(@NitinNirkhi) reported
@ACTFibernet There is an issue with the internet connection since late morning in my building in Munnekolala Bengaluru area and there is no solution provided except telling that power is not available to the box.
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Robinson
(@robinsonravi4) reported
@ACTFibernet Hello ACT team , very worst customer service .. my connection was lose for past 2 days following with your team there is no proper answer and no proper action taken . SR10365181705424
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g vijay kumar
(@gvijayku1991) reported
@Zedpaysuport Still facing issue ,but 1 thing only facing issue with act fiber net internet only , and I can open from my mobile data jio. @ACTFibernet
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Mohammed Roushan
(@RoushanMohammed) reported
@ACTFibernet No, it wasn't, I have informed your team that I will be switching the service provider from next month. Thanks for providing worst service!
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yuvraj
(@yuviraj21) reported
@ACTFibernet Hi act team, My internet isn't working since this morning. There's no response from your team as well. Could you please look into the issue and resolve it asap
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Shalini Sanu
(@ShaliniSanu) reported
@ACTFibernet it’s already 36 hrs. It needs more than 36 hrs to fix a single issue??? Seriously?????
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yogesh rahi
(@yogeshRahi) reported
@ACTFibernet My issue still not resolved my work is hampering and customer care executive neither supporting me to disconnect the service. @ACTFibernet
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iamtrader
(@Murugan24167680) reported
@ACTFibernet ACT Fibernet A/c No 103012078293.Issue is resolved after 2 whole days down. Kindly reduce the bill amount excluding non availability of service.
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Utkarsh Pratap Singh
(@Utkarshpratap51) reported
Dear @ACTFibernet great customer support you have. I call or write mail, get response for ticket being created and team will call within 48 hours, but even after 48 days no calls and the tickets gets into infinite loop of reopen & close, again write a mail process repeats. @TRAI
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Mohit Bajpai
(@Aykar_Nirikshak) reported
@ACTFibernet Please resolve it immediately otherwise I have no option left to close my connection and shift to other provider. This is second time that internet is down for almost a day.
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Mohit Bajpai
(@Aykar_Nirikshak) reported
@ACTFibernet No not yet resolved.. internet is still down
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Shalini Sanu
(@ShaliniSanu) reported
@ACTFibernet Where is your assurance of fixing the issue at earliest???? If you can’t handle the service then shut down your business as there are so many service providers better than @ACTFibernet
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Matheen ahmed
(@Matheenahmed4) reported
@ACTFibernet Till now I dnt receive any call and the day has gone.. in this week this week 2nd day went in vain.. it's really horrible.. I was not expecting this.. really sorry... I need to think about new Connection now, because I can't waste my another day..
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Krishna Kant Agarwal
(@coolkrishu3) reported
@ACTFibernet Repeated complaints for the same issue in last 3-4 months. The Internet Stops after one hour of power outage. Kindly look into it on high priority. New ACT Fibernet Ticket no: SR10265194136814
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ARVIN KUMAR
(@arvin1201) reported
@ACTFibernet Account No:101008111250, not getting proper response from engineers on raising the issue,try to recruit professionals not illiterate who replies in unprofessional way
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Shalini Sanu
(@ShaliniSanu) reported
@ACTFibernet what is the update? Still I can see any progress in your service
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Shiva Rayapureddy
(@ShivaRayapured4) reported
@ACTFibernet Again I am facing problem with internet....could you please check how many complaints raised on my account...this is repetative issue... My account # 101524473132
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Vishal Sharma
(@sharmavishal_94) reported
Hello @ACTFibernet I am expecting a faster resolution for Ticket No : SR10265192575894 How can I expect 2 days SLA to restore Internet Service? Internet disruption is happening very frequently. Kindly look into this.
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Vik
(@vebe101) reported
@ACTFibernet hey there. My internet is not working and the internet light is orange on the router. Also unable to reach your customer support. Please help ASAP.
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ARVIN KUMAR
(@arvin1201) reported
@ACTFibernet Multiple tickets is getting raised, is ACT really in service of providing internet or just a hollow org, the locals are providing better service than ACT fibernet
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Matheen ahmed
(@Matheenahmed4) reported
@ACTFibernet Pls take immediate action as we r in weekday we need to work. We can't avail leave because of this issue and we can't give excuse to our company.
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Phani Girish
(@phanigirish) reported
@ACTFibernet Sorry, was in a meeting. What was it regarding? Problem solved ? Or was it just a courtesy call ?
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Mohd Sohail
(@MohdSoh49957251) reported
My internet is not working from morning I have call the customer support not responding @ACTFibernet @ACTFibernetHYD @ACTFibernet
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Mohit Bajpai
(@Aykar_Nirikshak) reported
@ACTFibernet Internet is still down. There is no resolution. How much more time will @ACTFibernet take to resolve the issue???
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Mohit Bajpai
(@Aykar_Nirikshak) reported
@ACTFibernet @ACTFibernetHYD Internet is down since yesterday morning in income tax colony road no 10 Banjara hills Hyderabad. Complaint is also raised but there is no resolution yet. This is very slow and poor service from ACT. Jio and Airtel is far better than this.
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NILESH K SHAH
(@NILESHKSHAH9) reported
@ACTFibernet As usual net is not working from yesterday morning As usual not resolved, no response #actfibernet will promptly send msg that issue will be resolved by 9 pm Nxt day they will repeat same msg. They don't bother to resolve the problem. Third grade service
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Amar
(@_ImAmar) reported
@ACTFibernet When can I expect the call? Any rough timeline? I need to understand why the issue was marked as resolved even before fixing it?
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Hari
(@Hari03843882) reported
@ACTFibernet Unable to access Internet .ACT server down in mylapore .Pls ACT fast
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Matheen ahmed
(@Matheenahmed4) reported
@ACTFibernet There was an issue in the morning at 8:30 a m. Till now the issue was not solved. Called executive multiple times no reply no one r picking the call. Worst service. Will definitely change my provider if it continues to be same.
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Amar
(@_ImAmar) reported
@ACTFibernet May I know status of below SR. *Your ticket SR10265169266619 is tentatively expected to be resolved by 21-Jun (DD/MM) between 13:00 to 16:00.* Technician is not picking call. My guess is he might have closed SR. I need reason why it was closed without fixing issue.