ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Vijayawada, Bengaluru, Chennai, Hyderabad, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Wi-fi | 9 hours ago |
|
Chhindwāra
|
Internet | 18 hours ago |
|
Chhindwāra
|
Internet | 20 hours ago |
|
Vijayawada
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Chennai
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet go and check how many complaints I have registered for your service in last 45 days from the day 2 since I took the connection, such a pain with this service, connection drops, video buffering etc. Please close my connection and issue the refund for remaining months
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🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
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Dinesh (@ShivohamFeb26) reported@ACTFibernet please respond the internet is being down from quite a time
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Eshwar Arya🇮🇳 (@EshwarAyan786) reportedGuess what. It has been more than 30 hours and still the ETR getting updates automatically with neither the update or not the notification of what happened with internet 🛜. Such a worst take by @ACTFibernet on customers. I had enough and ready to switch for better 👎 @ACT_Issues
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix
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Jahangir Alam (@TheJahangirAlam) reported@ACTFibernet Don't appreciate template response. Need to fix the issue asap
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Dennis The Menace (@LaunchingGantry) reported@ACTFibernet kindly help with my relocation request SR10280397388177. It was supposed to be done yesterday. I need this up and working before Monday morning from the new address.
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kashipboyina (@kashipboyina) reported@ACTFibernet We raised this issue two days ago, but it is still not rectified. Please confirm how many more days are required to resolve it. Also please do not take this lightly We have been facing the same network issue for the last three months....
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B N Venkatesh (@nvenkateshb) reported@ACTFibernet SR10180382714534 My internet is down since 5 days, despite multiple follow ups and escalations no help from anyone support or technical team, no one reached out till now. How are supposed to work from home without internet? Is this how your support system work?
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Ashis Karak (@ashis_karak) reported@ACTFibernet Very disappointed with ACT Fibernet service. Even after raising multiple complaints, the issue is still not resolved. No technician visits the site — they just call, say the issue is resolved from the backend, and close the ticket without any proper solution.
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet @ACTFibernetHyd, my internet has been completely dead for over 48 hours. Ticket ID: SR10180393093524 Your technician is not receiving my calls (called 100 times), and customer care is giving zero actual updates...
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avijeet kumar (@avidno1) reported@ACTFibernet your service engineer Arun - 097317 03814 has responded he cannot fix and change our connection. What a service.
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nandakumarkesavan (@nandakumarkesh) reported@harintiwari @JioCare Go for @ACTFibernet ..... Jio will never solve your problem within 5 days... There won't be internet for min 30 days in a year...
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S.Ahmad3099 (@ShahabuddinLko) reportedHi ACT. I am facing continuous internet connectivity issues for the last 4 days. Due to this, my office work is getting seriously hampered. Kindly resolve the issue on priority. If the problem is not addressed immediately, I may be forced to change the connection. @ACTFibernet
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Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804
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spider Man🗡️ (@Spoider9) reported@ACTFibernet I want it to fix it by today . I have already lost 2 days . I don’t have any leaves left for tomorrow . Please fix it by today itself
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Shivam Garg (@shivamg0902) reported@ACTFibernet @FiberAct It's been nearly 48 hours since a network outage happened and no one has even bothered to call and address the issue even after a ticket was raised. Even on the X post no one is bothered to respond or address the query.
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Jayanth K (@JayanthKarri111) reported@ACTFibernet No internet for 72+ hours! Fully paid account, yet losing service days. Customer care and the assigned technician are completely ignoring my calls. Fix this immediately! Account: 106782536494 Ticket: SR 1068039642664 #ACTFibernet #ConsumerComplaint @TRAI
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1 Million+ (@audiwate) reported@ACTFibernet My work hrs is 9:00 to 17:00! Would you reimburse my one day loss of pay?? As you claim the service restoration to happen around 19:00 .. i request you to treat this on priority..
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amit kumar gupta (@amitk71) reported@ACTFibernet Pathetic…..Technician’s come without proper equipment promise to be bak soon but never come bak. You guys can send numerous emails msgs to remind for renewal of ur pathetic serviced. My fault to have done the renewal. Cancel my subscription n refund the money. Chor company
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SBajaj (@SBajaj06) reported@ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!
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Jahangir Alam (@TheJahangirAlam) reported@ACTFibernet SR10280477582234. Last two days, the internet has not been working. Please let me know if the issue cannot be resolved today. I will switch to another provider, as their service is working fine in my apartment and their support is much better.
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Vaishnavi Bhaskaran (@vaishbhaskaran) reported@ACTFibernet There will not be any more patience. A request for disconnection has been made, along with an application for new connection with another ISP. Since you folks are so inept and unable to deal with rain, suggest you service solely Rajasthan.
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Aman Goyal (@goyalaman1602) reported@ACTFibernet ,Delhi’s worst broadband provider, has been causing issues for three days.Customer care numbers are down, internet is slow,& there’s no nodal customer care number. Twitter’s customer care team couldn’t help and asked me to wait. @DoT_India @jagograhakjago 📉 🛜
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avijeet kumar (@avidno1) reported@ACTFibernet @HirdeshPra16612 Like you solved for mine. It's been 36 hrs since the issue has been raised but no resolution yet. You guys are ******* bunch of morons
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Tushar Sahoo (@TusharKantSaho3) reported@ACTFibernet services broken more than 36 hours. No response from ACT team ACT Fibernet Ticket no: SR10280397615714. More than 25 users
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Ananth vedantam (@AnanthVedantam) reported@ACTFibernet I need the reconnection ticket to be actioned. I have allowed your team to install the Ariel wiring installation set up on our property and was promised a free connection for our society’s CCTV security surveillance. Been 2 months now and no resolution.
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PJ (@Prateek90621286) reported@ACTFibernet I had recently relocated, and your technician installed the router at the wrong place. There is no option to cancel my connection or get that guy back. It always shows it will charge me a 700 rupee fee all over again. Help!
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Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804
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CS (@_cshah) reported@ACTFibernet Thanks..what was the problem