ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 30: Problems at ACT
ACT is having issues since 08:30 PM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (75%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (2%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Ludhiāna, Dasarahalli, Mangalore, Mumbai, Chennai, Coimbatore, Mohali, New Delhi, Siddipet, Guntur, Cochin, Madurai and Sirsi.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Ludhiāna |
Internet | |
| Bengaluru |
Wi-fi | |
| Dasarahalli |
Wi-fi | |
| Mangalore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Infinite Aura
(@Infiniteaura93) reported
@ACTFibernet Hi Team, I am using Act fibernet for more than 2+ years. When I try to login, it is saying as account doesn't exist....
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Khan
(@aliik99) reported
@ACTFibernet This is 3 time I'm facing the issue.. and your team takes a lot of time to resolve the issue! It's a big problem for WFH employee
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Khan
(@aliik99) reported
@ACTFibernet @ACTFibernetHYD I am not able to log in to Act application. I'm using act fibre net for the past 2.5 years. Suddenly, im not able to log in via phone number, and my Internet is not working. Account number : 101669324207
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karthik
(@karthikraoul) reported
@ACTFibernet Hello team ,I am not able login into my account can you please help me
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Durgesh Yadav
(@traditionalishq) reported
@ACTFibernet Hi, I already have an open ticket (SR11076058640264) with an estimated resolution time of June 30, 9 PM — still no fix. Internet stops every 2 days. Who will answer for this downtime? Should I keep paying for a service that barely works? Please resolve this permanently.
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James Raj
(@idharmahere) reported
@ACTFibernet Your TAT over.. Worst service from you
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addydonzaii
(@addydonzaii123) reported
but still, I have not received a call. Without me knowing, they have closed the request of mine to speak to the manager by saying the issue is resolved. Such a pathetic customer service. Shame on you @ACTFibernet.
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addydonzaii
(@addydonzaii123) reported
@ACTFibernet, what's going on? Is your company so incompetent that you guys are not able to resolve a reoccurring issues? This is so pathetic and frustrating. I am facing a reoccurring issue. You guys are saying that it is resolved, but still, I am facing the same issues often.
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Anand
(@sukuanand) reported
@ACTFibernet no companies has policies like this to eat customer hard earned money, policy should be either it can be transferred to original payment mode or wallet it cannot be onesided
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Anand
(@sukuanand) reported
@ACTFibernet SR10276062851177 i demand refund to bank account, what a customer will do the Balance in @ACTFibernet account after cancellation, it is cancelled because you didn’t deliver what is promised
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Anand
(@sukuanand) reported
@ACTFibernet @ACTBroadbandIn is try is the proper way to handle, and fantastically customer service team say after taking connection a customer must go to the app to read policies, they will not explain policy while taking connection - response if the millennium
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Anand
(@sukuanand) reported
@ACTFibernet @ACTBroadbandIn another improper details provided @ACTFibernet promised to transfer amount to bank account after router return, router is returned but now they amount cannot be refunded to bank account - misleading the customer again and again
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Ajay Malik
(@ajaymalikTM) reported
@ACTFibernet Internet Still not working ……. #Falseassurances
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Sid Sharma
(@SumiitGaurr) reported
@ACTFibernet Absolutely appalling experience with ACT Fibernet! Unprofessional, unreliable, and completely unresponsive. Despite multiple follow-ups, issues with refunds and router pickup remain unresolved. Wouldn't recommend to anyone. Avoid this company at all costs!
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vp venks
(@VenksVp) reported
@ACTFibernet @ACTFibernet pls dont take another 24 hrs to fix this.
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Dinesh Reddy
(@DineshR1913) reported
@ACTFibernet There's an issue almost every week. Lost my internet today early in the morning, but the app does not work properly to raise a complaint. Please resolve this by today. Ticket is SR10176060566474.
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Pinky Q
(@PinkyQ298968) reported
@ACTFibernet I’ve been experiencing frequent internet disruptions lately, and today there’s been no connection for over 5 hours. The support ticket states resolution between 19:30–21:00, which is quite delayed. As someone working from home, this severely impacts my work.
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet , How long I need to wait for the issu SR10376058302434 to be fixed. The switch is being set off from the Location as they are not being paid for the box from their premises. Again and again the issue seems to be arising and your team is not taking it seriously.
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Anand
(@sukuanand) reported
@ACTFibernet when cancelling the connection any Bala ace amount should be transferred to bank not to @ACTFibernet wallet, we are paying from bank not from @ACTFibernet wallet, if your policy doesn’t allow that should informed to customer when taking the connection
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet ETR is yet to be updated and needs a quicker fix as my work is getting affected due to this.
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet , Every month I'm facing an issue in my Wi-Fi connectivity and it is happening again and again with no permanent fix. Please check this req #: SR10376058302434 from Pallikaranai, Chennai. office work is getting stuck bcoz of this. Quick response pls?
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Maverick
(@Gadupudis1809) reported
@ACTFibernet @ACTFibernetHYD Really Frustrated from last 28hours Issue is not getting solved and postponing the time . Is this kind of service never expected from ACT . called 6times but work is not done yet
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Iam_Saran
(@saranraj_c) reported
@ACTFibernet This is happening frequently, like whenever I raise a complaint, it increases but after few days back to same slow speed, do you guys really care only for corporate connections like how people generally say?
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet This is happening on a regular basis over the last couple of years. I figured out this when I raised a complaint and the next day I revived a message from one of your service guys who said ‘next time call me directly, DONT raise complaint’
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R Sheshanth Reddy
(@r_sheshanthr) reported
@ACTFibernet What is the earliest according to you The thing is you are mentioning earliest what is the earliest meaning you are the worst company I have ever seen this kind of behaviour.
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Shivam Rastogi
(@shivamkr) reported
@ACTFibernet I want an act router. Could you please help??
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet I’m not sure if you know what the problem is, your distribution router hub is working without power backup. Somebody is pocketing the money allocated for power backup (I’m assuming diesel generator) dig a little deeper and you will find out. #ScamAlert
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R Sheshanth Reddy
(@r_sheshanthr) reported
@ACTFibernet What is the use of texting here also it's been 2 days no one called and no one came to collect the box and no one is talking about refund So twitter is useless for ACTFIBER, mail id useless and customer executives are also useless So overall ACTFIBER company is a useless
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet SR10276056701954 every time there’s a power outage the network goes down. It seems that you guys don’t have a power back up to supply uninterrupted network. Either your service technicians are #SCAMMING you or you are scamming us.
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Madras Maverick
(@adithyachan) reported
@JioCare 2/3- What are your service metrics or SLA with customers? How can Jio be so reckless with customer service? You are giving reasons for disconnecting & shifting towards @airtelindia @ACTFibernet or anyone competing with you!