ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (18%)
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Total Blackout (12%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Raipur, Ludhiāna, Bengaluru, Chennai, New Delhi, Hyderabad, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram and Tanjore.
| City | Problem Type | Report Time |
|---|---|---|
 Raipur |
Total Blackout | |
| Ludhiāna |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Gandharv
(@BeingGandharv) reported
@ACTFibernet i requested for an installation, got a poc for my society, he created a work order, asked me to make payment for 3 months, saying work order can’t be create without payment. Now he is not responding when he will make the installation. Pathetic Service on Day 0.
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عامر
(@amerk94) reported
@ACTFibernet calling the Customer Caree doesn’t help, so-called manager doesn’t help, the employees come to the site and go back with stupid excuses. If you can’t provide, Internet, just say it Do not waste anyone’s time
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Harsha
(@Harsha212412) reported
@ACTFibernet Wow they say fastest network and don’t provide a service when customer face technical problem regarding wifi. We pay money for the technically failure of the wifi and make us wait for couple of days to fix it this i what we get when we pay for the internet.
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عامر
(@amerk94) reported
@ACTFibernet I paid for a connection 10 days ago in Hyderabad. Every day since, techs keep changing, no one installs, I’m being made to run around stupidly. Your staff is rude & selfish, making deals without knowing the connection status. Unprofessional & horrible!
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KALYAN next
(@kal_s3) reported
@ACTFibernet I'm Still waiting. 15 days completed and you are not in a position to complete complaint. You are mentally harassing me and using my house @ACTFibernet
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Manish
(@Manish_SIngh_81) reported
@ACTFibernet Worst service Ticket was raised yesterday & issue was to be resolved by today 1.30pm No one had contacted till now & deadline is about to get over Tomorrow, sunday will be quoted by you. Seems delay tactics to buy more time as such you take 6 month rent in advance
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Abhiram Ghadyalpatil
(@abhiramgpatil) reported
Hey @ACTFibernet internet not working for the seventh time in the last two months. Your incompetence in fixing it and shamelessness for not being responsive is epic.
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dilip ponuganti
(@dilipkimi) reported
@ACTFibernet @ACTFibernetHYD ACT ticket SR10175994917864. It's been 10 hours since this ticket is raised and no resolution till now. Facing many outages very frequently. No customer care person that I can connect. Please note moving to other operator is the only option now.
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Manish
(@Manish_SIngh_81) reported
@ACTFibernet As usual,i had already received a message regarding delay. Fresh deadline is by evening. I am sure this wouldn't be done before Monday at the earliest. There is no accountability with you guys that's why no customer care executive is there and customer is dependent on chat.
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IndianByHeart (4 Months for IT/2 months for GST)
(@INFirstAlways) reported
@ACTFibernet launches plans including Amazon Prime but existing customers are not provided the option to obtain this; what is this crap @ACTFibernet
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Sandeep B A
(@SandeepBelgavi) reported
@ACTFibernet For a 300mbps I was getting 100mbps and quite often this issues persists. When I reach out to some executive via complain they say you get more than 200 that’s all for 300mbps connection. This is very false promise by ACT. Loosing trust.
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Deepak Kumar Patnaik
(@imdeepakpatnaik) reported
@ACTFibernet Again Internet issues
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Sid Sharma
(@SumiitGaurr) reported
@ACTFibernet @ACTFibernet Kindly review the snapshot shared and verify the ticket number. It appears there's a mismatch. Provide a accurate response or escalate the issue to the relevant team. Unprofessional responses aren't acceptable. #SecretStory13 #TrendingNow
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kinshuk Rastogi
(@kinshukrastogi) reported
@ACTFibernet facing regular disconnections and zero proactive support. Every time I have to raise a complaint before any action is taken. ETA is 14–18 hrs but often gets delayed beyond 26 hrs! This is extremely frustrating. Might be time to switch providers!
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Nishant
(@Nishantmahamwal) reported
Account No: 101004839094 @ACTFibernet internet not working from 18 hrs. Not resolution. Worst service. #Act #Airtel
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ch.bhanu prasad
(@chbhanuprasad1) reported
@ACTFibernet why is my internet issue still not resolved? Every time I reach out, you extend the timeline. It feels like no one's working on it. If this is how you handle issues, maybe it's time to delete my account? #ActFibernet #InternetIssue #CustomerSupport
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Madhu_radhi
(@radhi_madhu) reported
@ACTFibernet Our Internet not working and there is no good solution from your team. Hyderabad kapra janapriya silver crest
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Manish Kanti
(@ManishKanti1) reported
@ACTFibernet No internet from my Router in the last 3 hours. Already raised a complaint but no resolution provided yet.
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Vintha Prapamcham
(@Vinthaprapamchm) reported
Internet is not working ra @ACTFibernet
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Manish Kanti
(@ManishKanti1) reported
@ACTFibernet You aren't working towards the resolution. I am the only one calling you since yesterday innumerable times. The technician hasn't called me yet and when I call the customer care, they put me on hold and disconnect the call. Refund my money and take your fibre back.
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Abhishek Bose | অভিষেক বোস
(@MeAbhishekBose) reported
@ACTFibernet @AditiG75682012 Had a word with Sachin..he said this shifting will happen within 48 hours! Why @ACTFibernet why? Why so ****** behaviour? Today's date of shifting was booked on 20th June. (Exactly a week before) Still no resolution.
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s 🦅
(@novemberinparts) reported
@ACTFibernet wifi down again bhai
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عامر
(@amerk94) reported
@ACTFibernet Your Customer care is not helping not responding no the employees were supposed to come and install. A new line is helping even after making all the payment payments. How can I escalade this matter?
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Rohit Yadav
(@RohitYa40377927) reported
@ACTFibernet @ACTFibernetHYD 2 days complete down net not solved act team and customer care very bad service act fiber not referring another customer installation
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Anand Elumalai
(@AnandFnc) reported
@ACTFibernet My Internet connection is down from yesterday night and just getting a message that it will be resolved, mentioning some time and date. This problem is happening frequently in recent times. Current Service request is SR10376028149684. 1/2
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Avanish Pratap Singh
(@avanish742655) reported
@ACTFibernet Thank you so much. I have talked to your customer care personnel. I think they can't help. I am moving on from ACT
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dilip ponuganti
(@dilipkimi) reported
@ACTFibernet 12 hours now and still no resolution, not sure if your technicians are working on fixing the issue or not ?
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Raghu
(@RaghsRams) reported
@ACTFibernet I have sent the details with least hope that you will solve the problem without giving an automated response
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Anil Yadav
(@Yadav_AnilDP) reported
.@ACTFibernet My internet's been down for hours! Request #SR11076031322464. Please fix ASAP or explain the delay. Frustrated customer here! 😡 #InternetIssues
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Karthik Govindan
(@kargovAbiraman) reported
@AshwiniVaishnaw , @ACTFibernet Dear Minister, Yesterday I had tagged you in my post to Act Fibernet. They sent service Engineers only after that. They did not provide Service for 28 days. When I wanted refund they are hiding behind policy. I am at my wits end. Pls. Advice.