ACT Outage

@ACTFibernet The fact that it took you 4 days to respond to a negative comment on social media shows the seriousness you have to customer satisfaction. Really pathetic.

@ACTFibernet Worst Team

@ACTFibernet Your customer care numbers if no use. One is in Telugu. Both always engaged or no one picks. Same fate with toll free no. When I emailed, get a caustic one line reply not related to t issue. App says 15th June last date of validity.

@ACTFibernet The issue is still not resolved your yet to refund me my 2800 as per the conversation with nodal team they informed me this amount will be minus in my next recharge unfortunately which i have to do even after such a pathetic service @DoT_India @Raghupa33220091 @IMRANKH49152766

@ACTFibernet From 13th June Internet stopped working, we registered Complaint number SR1027382330102. 14th June request was closed saying resolved. Till now issue is not resolved. Customer care hotline number, nodel office number always busy,no response to any of the emails.

Dear @ACTFibernet, your team at Bangalore is not answering to issues raised. It's been 10 days now and nodal officer hasn't responded on problems raised. Please respond and improve your service quality or else refund my money back

@ACTFibernet Issue is resolved but it was Maratahalli *Bangalore*

You guys are pathetic, my connection is down from last 12 days and you don’t have the audacity to get it resolved even after raising a ticket! #ticket-SR1027147916772 @ACTFibernet @ACTBangalore

worst service @ACTFibernet @ACTFibernetHYD ..you guys just wait for Ambani to come and f*** you.. #frustratedwithACT #ACT

Pathetic service by @ACTFibernet . Placed a relocation request 19 days ago but still no resolution. The amazing fact is I just moved to new apartment just opposite to the old place. Customer care is also pathetic. All you get from @ACTFibernet is fake promises.

@ACTFibernet It started working today....After almost 11 days. I am pretty sure there was no miracle. The same fix could have been done 10 days ago. Anyway, I am really very upset over the quality of service. And the minute I get a chance, I'll be looking to move out.

@ACTFibernet Internet is not working since evening Marahthalli, Bangalore. The customer care number is also not responding.

Such a pathetic service you guys have yaar @ACTFibernet @ACTFibernetHYD Seriously... no response on my complaint either offline or online... more than 15mins waiting for call to cust care executive 👎👎👎👎👎

@ACTFibernet You have taken more than one day to even look at my tweet. Even after 13 days issue not resolved. Worst service

@ACTFibernet Hi, Th internet is down frm past 2 days & I have logged a complaint & didn't receive any Ticket number. Th internet is still down & I try to reach out to cust care, I am put on hold for around 11.30mins as the cust care is busy with other customers

@ACTFibernet Very much disappointed with ur service. From last 3 months, i have been logging atleast 3 tickets per month for internet issue but no permanent resolution from ur end. There is no point paying for 40MBPS when actual speed is 3MBPS. Very dismal service.

@ACTFibernet @Bhasad_Admi Internet is not working from yesterday more than 24hr .. are you ppl sleeping... I’ve complained in ur twitter n dm n email as well as I’ve raised complaint in app but no response till now ... if you can’t solve the issue or handle the complaints then shut down the company

@ACTFibernetHYD pathetic service.. it's been 4 days there's no connectivity.. you give promise to solve the problem with in 24 hours ...why make falls promises.. response from customer support all I get is 'issue will be solved by evening'@ACTFibernet #sayNoToActfibernet

Once customer r called as King but now, lot of companies trying to get rid of the customers by automated voice services. Example: @ACTFibernet Everytime when I need to login from home, no connectivity (Last 4 days) But I pay entire month bill. Take action @narendramodi @PMOIndia

@ACTFibernet I hv shifted to my new location and requested to transfer before 20 days. Still no response. R U providing 3rd cls service NAD

@ACTFibernet Your network is not working it always gives problem

@ACTFibernet When there wasn't clue about installation i had contacted the customer care 2-3times and every time i was told the installation will be completed by Saturday 22and June2019. However, till now there's no communication nor anyone had communicated me on the progress.

@ACTFibernet Yes, it's resolved. Appreciate your support.

@ACTFibernet Please implement monitoring service so you know when your line is down. Customers expect uptime. Every month outage and 2 days to resolve is not good SLA.

@ACTFibernet In month at least for 5 days you guys make us to be offline for sure . Hatsoff to Ur service

@ACTFibernet F**k ur helpline number and help desk E-mail. You have took 7 working days to respond this twitter. I have tried to reach ur help desk everyday 20 mins no one respond and sent an email also no response. #actfibernetFails

@ACTFibernet if u can't serve y r u offering ur services . Just to collect money and let the customers suffer is ur agenda. Ur customer care numbers won't work u won't reply for a mail.

@ACTFibernet since 2 days my Internet is down. I raised SR1027579082032 but not resolution. I tried calling several times but always busy.very bad customer support as well. I want to disconnect ACT fibernet. I will go with @airtelindia now.

@ACTFibernet Regret to say..services of ACT in my area Medchal(501401)is worst. Repeating again that manager sitting at suchitra office and officer do not attend call to give feedback. My net service was resumed after one week of complaint but again stopped for past three days.

@ACTFibernet @ACTFibernetHYD it’s been a week since your customer service started saying my internet will be back in 24 hours! Looks like even after 24 days, you might say the same thing unless you fix my damn internet! I’m losing productivity from my job! NEED RESOLUTION ASAP!!!

@ACTFibernet Network connectivity issue is again seen today. It's really very disappointing with your service. I had reopened the ticket again " Your ACT Fibernet ticket no SR1027469839052 has been Reopened."

Someone attended the problem today and the problem remains the same..can u pls send some qualified technicians who knows the and fix the problem and not the one who thinks internet works if the router light is on..@ACTFibernet

@ACTFibernet Hopeless service it’s been more than 2 days no representatives bothered to fix my issue.. ACT Fibernet is only good at generating bills on time.. God only knows when this SR1027564534532.. will be fixed when called the call rep puts me on hold and disconnects

@ACTFibernet Not able to use internet from last 5 days. Ticket also raised, but no response from you guys. It's now really disappointing. And your customer care number is pathetic ... No one taking call,trying from last 4 days to contact you guys.#1027460243282

Act FiberNet is pathetic. Not even responding to a complaint raised on SaturdayMay 25 th 2019( last 25days). Worst internet service provider in Bangalore. Customer care service is even more worse. No action has been taken yet since last. @ACTFibernet @act fiberent Bangalore

@ACTFibernet You have the worst customer service. Internet is down for the last one week. I have registered two complaints through your app I have called you 2-3 times. You keep me on hold for 10 minutes everytime before answer and give me false promises.

@ACTFibernet disgusting service.Your internet is down for the last 3 days. There hasn't been any action on the issue and no update so far. And your customercare has puts me on hold for more than 45 minutes, for 3 consecutive calls and still does not have a resolution.

Facing the same problem from past 7 days.. No response from ACT @ACTFibernet

@MohantyJoti @ACTFibernet @ACTFibernetHYD Thanks for the feedback. Was exploring @ACTFibernet connection myself. I will now stick to my existing service provider, at least they listen.

@ACTFibernet No Internet from 7 days.. No response or update on the complaint raised, The customer care is useless as they don't have any update ... My Registered Request is Ticket # SR1027358515182. Please fix the issue ASAP or at least give a correct estimate

@ACTFibernet my internet is down since 2 weeks and there is no one to address the issue. I'm not able to work from home. Customer care don't answer the calls. Pathetic service.

@ACTFibernet request raised to activate account on 12th, still account in deactivated state. requesting urgent help.

@ACTFibernet Don't expect the bill payment for the coming month as I had lost a big chunk of work because of your worst internet downtime service.

@ACTFibernet worst service. Its been more than 4 hours still internet connectivity is not restored.

@ACTFibernet no internet since two days and lazy follow ups...very dissappointing service 🙄😑

Extremely bad service from @ACTFibernet @ACTFibernetHYD. There is no internet connection from 5 days still no service. Ticket raised from last 4 days still no service. Tried Calling from last 4 days still not able to connect. Not sure how many more days. Need it urgent****

@ACTFibernet very poor service, and no customer support. After collecting money they forget about customer

@.ACTFibernet no internet since two days and lazy follow ups...very dissappointing service 🙄😑

@ACTFibernet Been a week. N even today the ACT customer care number can't be reached.

@ACTFibernet You guys have done it again. It has been 24 hrs and there is no internet. This is the happening every alternate week. It had kind of become a habit I think. And I was given a assurance that issue will be resolved by 6PM today. As usual false hopes.

.@ACTFibernet Please stop your shameless Cust Support team from making false promises and assurances. Horrible experience with Ticket # 1017572353992. When asked to escalate issue to a supervisor,the call was disconnected too. Please refund my money and take your connection away.

@ACTFibernet My internet is down since 15th June. No response from act despite raising ticket. SR1027489938902

@ACTFibernet there is no internet from yesterday. Got a message saying it would be resolved by today 3pm but not yet resolved. Tried calling customer service but to no avail. No one is answering the call.

Pathetic service by @ACTFibernet No internet access in my area for over 48 hours now and there has been zero response from the technicians and the company itself. No replies to the emails as well. You need to get your shit together @ACTFibernet and show some responsibility

. @ACTFibernet Internet has not been working since couple of days! The service goes off at least 5 times in a month! Please look into the issue - SR1017536380062

@ACTFibernet its been 9 days with no internet. How long will this issue take to get resolved. If it continues for some more days i will disconnect the act services. With me are 3 other homes which will do it. Area : banshankari 5th stage, banglore - 560061

@ACTFibernet That's so fast you responded. We experienced the issue over the weekend and is resolved by Sunday night.

@ACTFibernet SR request no: 108192678251 Professionals who are planning to work from home using this connection, VV POOR AFTER SALES - 3 days connection out and no proper support. No weather issue. All information and CS, nodal & appealing authority - Zero response - Avoid..

@frendmtweets @ACTFibernet @WeAreBangalore All are same.. have Hathway at home and Once couldn’t even reach out to customer care 😐

@ACTFibernet Have been trying to contact your customer care, nodal officer, technical team.... For the past day. A service of worst order