ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (23%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Lucknow, Hyderabad, Chennai, Guntur, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, and Bhubaneshwar.

City	Problem Type	Report Time
Bengaluru	Internet	6 hours ago
Chhindwāra	Internet	16 hours ago
Lucknow	Total Blackout	17 hours ago
Hyderabad	Internet	2 days ago
Chhindwāra	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SHUDHANSHU PANWAR (@Mrpanwar_) reported 9 minutes ago

  @ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason

• 
  eva (@evabuilds) reported 11 minutes ago

  and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

• 
  Praveen KS (@praveendingu) reported 11 minutes ago

  @ACTFibernet 9121212121 Trying to reach this tech team number. They just keep disconnecting the calls from this morning. Pathetic service. SR10381675081242, the previous ticket SLA is breached and now they open a new SR10381687731537 #ACTFibernetpoorservice #InternetDown

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 14 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  Sailesh Damani (@sailesh_damani) reported 15 minutes ago

  @ACTFibernet ACCOUNT No : 102015011772 I had opted for 3 months billing only for router. It should be back to monthly billing now. I am getting notifications that it will be 3 months billing. This is not acceptable. When I try to raise an issue via your bot it is not working

• 
  Abishek R Srikaanth (@abishekrsr) reported 17 minutes ago

  @ACTFibernet live in a community of 300 houses and majority of them use ACT here. Even with a power backup in each house, when there is a power cut, the internet drops for about 5 mins and get restored, the same happens when the power is restored. Can someone help? Don't think your control power backup works properly.

• 
  Seeker (@seeker0321) reported 20 minutes ago

  @ACTFibernet There is still no communication , you guys are intentionally looted my money, never tried to install the connection, and now not giving my hard earned money, you are a fraud company, I'll case on your for mentally traumatizing for so many days

• 
  Haiku (@riceofsushi) reported 21 minutes ago

  @ACTFibernet The issue is still not solved. How much longer will it take for you resolve the issue? Since our new connection, we have been having at least one issue every month. Why? We are seriously considering shifting to @airtelindia

• 
  mohamed Kashifuddin (@kash_mystery) reported 24 minutes ago

  @chennaicorp @ACTFibernet @HathwayBrdband Complaint: CMP2026082021720. ACT and Hathway already provide high-speed broadband near Amman Koil St. Please explore these affordable local options. A public Learning & Co-Working Space should not be left with unusable internet. Reliable Wi-Fi is essential for study and work.

• 
  🏎️ (@weeeeenerr) reported 26 minutes ago

  @actfibernet my internet has been out for a while now. Please help. Ticket id: SR10381674143054

• 
  ANMOL LAKHMANI (@ANMOLREY619) reported 28 minutes ago

  @ACTFibernet I have a wifi connection in my house of your company and have raised complaint regarding internet issue from aost 30 hours still nothing is resolved and the way technician is talking to us is damn rude.. I have wfh and I might lose my payday just coz of it.. Pls look

• 
  ENIGMA (@RevanTalks) reported 29 minutes ago

  @aannadhurai @ACTFibernet Worst

• 
  yogesh sherman (@yogeshsherman) reported 33 minutes ago

  @ACTFibernet It's better to leave ACT, pathetic service and poor resolution standard, uneducated and liar sales team

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 35 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  Sridhar Joshi (@brahmmajoshi) reported 36 minutes ago

  @ACTFibernet It is a torture to traverse your IVR and reach a human agent. And another torture repeating the entire story again and again. Please resolve my connection issue asap.

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 38 minutes ago

  Today is the second day in a row with Internet down. Moved to act from Airtel as I was tired of their outages, it is the same with you. 2 days Internet goes down at 4 or 5 in the morning. Shame on you if you cannot provide service, today's ticket SR12381682223624 @ACTFibernet

• 
  Sam (@samprettybasic) reported 42 minutes ago

  Should I file a police complaint @ACTFibernet? The noise is too loud and coming even after closing all the windows

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 42 minutes ago

  @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

• 
  Janani (@njan85) reported 43 minutes ago

  @ACTFibernet When are you going to fix the issue that’s now running in third day with ETA revised by default for third time without any update. Just fooling customers by saying fastest broadband but doesn’t have the resources to fix issues. One of the worst service provider

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 47 minutes ago

  @ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet

• 
  Ashish (@Humble_Monster) reported 54 minutes ago

  Dear @ACTFibernet, How can I be on a monthly AND an annual subscription at the same time? Why am I being forced to pay a monthly subscription when I already paid ₹18,000+ for an annual plan months ago? I even paid additional monthly charges despite already being on the annual plan. And now, over a disputed ₹354: Support → Nodal Officer → Appellate Authority Still no working Internet. Please investigate the billing discrepancy for as long as you need. But RESTORE MY INTERNET while you do it. I should not have to fight this hard for a service I have already paid for. #ACTFibernet #CustomerService #ACTFibernetBangalore

• 
  Rohit Arora (@ERROHITARORA) reported 55 minutes ago

  @ACTFibernet SR11881651900874 — Internet has been down for several hours, and I still haven’t received any response or update from ACT. This is extremely frustrating. Please look into this urgently and provide an update on the issue.

• 
  The Panda (@The_Cric_Panda) reported 57 minutes ago

  @ACTFibernet @ACTFibernetHYD We are struggling with your pathetic service from the last 3 weeks. Every single week we faced issues. The response from your support team is pathetic. They don’t send any technician. The same issue is occurring time and again, and it seems you don’t

• 
  Vi (@vicky2ooo) reported 59 minutes ago

  @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.

• 
  Praveen KS (@praveendingu) reported 1 hour ago

  @ACTFibernet My Gx service is down since yesterday morning. No proper response from your backend team. Very poor response and service. When you going to improve or forcing me to move some better ISP?

• 
  Ramjee Madina (@ramjee_rm) reported 1 hour ago

  @ACTFibernet I don't need any resolution. I'm asking for the disconnection . How foolish people you are, even don't you understand what I am asking for? Or don't you even know how to read?

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 1 hour ago

  @ACTFibernet Since when you people are working its been a day and issue has not yet resolved. today i have been marked as LOP who is the responsible?? Why every time there is an delay for resolving it. #worstservice #internet #hyderabad

• 
  Mridul Modi 🔆 (@mridulmodii) reported 1 hour ago

  @ACTFibernet My 4K setup box remote was not working properly your service guy provided the old used remote in replacement.

• 
  Lucifer (@damagedesigner) reported 1 hour ago

  Beware of these Scammers who don't value customer service and work for the organisation as Customer Experience Managers @ACTFibernet - check your DM n call back!

• 
  Haiku (@riceofsushi) reported 1 hour ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence