ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 4: Problems at ACT
ACT is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Chennai, Chhindwāra, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 9 hours ago |
|
Delhi
|
Internet | 9 hours ago |
|
Chennai
|
Total Blackout | 10 hours ago |
|
Chhindwāra
|
Total Blackout | 14 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Md Fuzair (@MFuzair) reported@ACTFibernet Is this the way of providing the Internet services. As a customer I have raise no of ticketand still I didnot have permanent solution. SR10179948467044 this is resolved without solution again I raise tckt#SR10180099838774 plz help me with resolution @Bhatti_Mallu sir
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Bengaluriga (@NanBengaluriga) reported@ACTFibernet This is not at all acceptable. Provide service to the customers in Karnataka in Kannada. #serviceinkannada #kannada
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Cravingpeace93 (@isdwlyhni) reported@Varun_Devil28 @ACTFibernet Escalated to upper management. They sent the same script of 48 hour resolution. @ACTFibernet as a company has failed.
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Snehil S Ambastha (@Snehiltweetos) reported@ACTFibernet Absolutely disgusting facing disruption of internet service in CV Raman Nagar area after a hailstorm hit Bengaluru late Wednesday evening. It is yet not restored even after 48hrs. What kind of service you guys are providing? Appalling!
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Saliq Gowhar (@saliq7_) reportedExtremely Disappointed with Customer Support for @ACTFibernet On 1st of May i had raised a request for connection shift to my new place which is just outside my old flat. I received SMS saying the technician was going to come on 2nd, but he didnt.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Received a response after all the follow-ups — a disconnection request ticket (SR10280105246023) has now been raised. Waiting for actual action and closure. Hoping this doesn’t get delayed like the support earlier.
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Hyster (@hystercy) reported@ACTFibernet what’s going on in South blr? My Internet connection has been down over 45 hours and now ETR has been delayed again for 4th time to tmmr 9pm Service has been pathetic so far My Service request no SR10280021544724
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Rahul Sadekar (@sadekar_rahul) reportedAct internet is down from last 3 days. No response from support team. But they can sent the bills on time Ticket id : SR10280008717624 @ACTFibernet
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im_kumar (@imkumar2255) reported@ACTFibernet Hi, it's almost 4 days in our area ACT wifi not working. Event hough your representative coming and fixing the issue its not fixing permanently. Do you any resolution for this? This is how you give support to your customer?
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Fadil Khan (@KhanFadil786) reported@ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price]
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Nidhesh (@nidheshkr) reported@ACTFibernet My Internet connection is not working since 30-Apr-26. A ticket was raised and the resolution date keeps changing, every 24 hours, but no sign of resolution by the Technical Team. The Call Centre has no clue whatsoever
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suprateek (@suprateek13) reported@ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise
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G3 (@gayatri008_16) reportedNo internet since afternoon and no clue about resolving… worst ever @ACTFibernet
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MayaRao (@MayaRao) reported@ACTFibernet @aakashkumarpur1 No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.
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Saliq Gowhar (@saliq7_) reported@ACTFibernet I have nothing to do with your **** company anymore Just cancel my connection
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Aakash kumar Puri (@aakashkumarpur1) reported@ACTFibernet ETA please? Almost 24 hours have passed post sending you folks a tweet and more than 15 days have passed waiting for resolution! Also; tried calling your area TL (Nallagandla); he doesn’t seem to respond or neither call back. What are you folks up to?
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saiprasad (@saiprasad5591) reported@ACTFibernet you'll keep on changing the resolution time. This is one of the worst services. In the 10 day gap there are 2 service disruptions of more than 24 hours. Faster service. FYI I will not renew further and will end the services by July 2026 as mine is a quarterly plan.
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Muzammil (@Muzammil4802522) reported@ACTFibernet I have to change the wiring connection of act Fibernet please send someone to near my location from past 3 days I am informing no one is reaching pathetic service
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Rajeev Sharma (@Rajeev_advaitha) reportedACT Fibernet or acting company? Router dead since yesterday. False updates, no technician arrives, no call pickup, customer care clueless. Late fee for customers is strict. Where is accountability for service delay? @ACTFibernet @TRAI
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MayaRao (@MayaRao) reported@ACTFibernet Ehom do I contact to cancel service?
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet I have chased you guys calling multiple times and then my issue got resolved . Not happy the way you guys are dealing with . Poor service
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet worst service from yesterday nite till now no network.. time to change network. Everyone pls don goto @ACTFibernet for net connection
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet
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saiprasad (@saiprasad5591) reported@ACTFibernet I'm a resident of Balanagar Hyderabad, I have raised a SR10180078427864 request on May 2 2026 1 PM IST, now it is more than 26+ hours and counting. Still the issue persists. I have faced the same issue one week back. It was fixed one week back.
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Manamaboy (@Manamaboy) reported@ACTFibernet Do I need to resort to Twitter everytime to resolve an issue?????? This has to be resolved within a few hrs
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet I need permanent solution , always my fiber wire is lined up with next lane boxes with huge wire hanging from long distance, half of the month my Internet is out of service . If you can’t afford a junction box please let me know I will look for other service provide . Lost hope
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet @exploreIMC Worst service never go for act fiber , they Torcher users cutting the Internet on long holidays and weekdays and they never give the permanent solutions they juts fix the problem only for a day and month
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anitha (@anitharai) reported@veeransg5 @ACTFibernet Crap.. they just not interested in fixing issues.. It’s just mentality of Indian service providers.. they will take full amount but can’t provide service .. they take power from your home n provide connection to others .. there will be around 10-20 connections from each box ..
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Rkrish (@rkrishrkrish12) reported@ACTFibernet Every Saturday Internet stops working. Why can't the technicians fix it properly. Technician disconnecting the call. Not responding to calls or messages.
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Deepak (@sdeepak_01) reported@ACTFibernet @ACTFibernet Issue is still unresolved even after 3 days. All work getting disrupted due to no internet