ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Chennai, Jaipur, Bengaluru, Alwar, Kanniyākumāri, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.

City	Problem Type	Report Time
Hyderabad	Wi-fi	14 hours ago
Mumbai	Wi-fi	18 hours ago
Chennai	Internet	19 hours ago
Hyderabad	Internet	1 day ago
Jaipur	Total Blackout	2 days ago
Jaipur	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AnshulGarg.eth (@hey_imAnshul) reported 2 minutes ago

  @ACTFibernet Applied for static IP with new connection. Install done but no IP yet. It's affecting work. @airtelindia @reliancejio can you do better? Didn't expect this service.

• 
  sonali bhagat (@sonalisilky3) reported 2 minutes ago

  @ACTFibernet worst service ,net is disconnecting frequently but no resolution

• 
  Jonty (@areekdas) reported 4 minutes ago

  @ACTFibernet I don't know I am paying 1500 for this connectivity issue ?? What I'll do with that speed internet and that amount of monthly usage when you guys cannot fix,, if you guys cannot provide uninterrupted connectivity what's wrong with you guys ?? @ACTFibernet

• 
  MANIMARAN A (@manimaran0115) reported 4 minutes ago

  @ACTFibernet Ur rep came & check my area & said service available will provide service 1 day. He collected rental & left. Next day rep came to my location & checked it. He said we have provide separate box. Now you're asked xtra money from me to fix box. What kind of scam is it?

• 
  AdiTweets (@aditweetts) reported 4 minutes ago

  @ACTFibernet And the sad part is your circle manager or whatever you call them are so rude they disconnect the call while you are talking to them 😳 come 1 hr late after the promised time

• 
  manikandan (@kandanmani9094) reported 5 minutes ago

  @ACTFibernet Very poor network service and customer support is very very poor. Now I am calling to raise the request for disconnect and refund what I paid in advance. The agent said we don't refund any amount we already mentioned in our terms and conditions.

• 
  Siva (@Siva14Twitt) reported 7 minutes ago

  @ACTFibernet Need your urgent intervention...internet not connected from morning.. Your ticket SR10367130496804 is tentatively expected to be resolved by 22-Feb (DD/MM) between 16:00 to 19:30. Turn around time is very very bad..

• 
  Yaser (@ShaikYaser) reported 8 minutes ago

  Worst service ever @ACTFibernet @ACTFibernetHYD

• 
  Bhageera The Knight (@BhageeraKnight) reported 12 minutes ago

  @ACTFibernet Your ground-level service is disappointing!! I am facing internet issues regularly. What do you want me to do about this. Ticket no- SR10167120609944

• 
  Jonty (@areekdas) reported 14 minutes ago

  @ACTFibernet .. Can you guys clarify what's wrong with you guys ??? Saturday I raised a complain for internet issue it got solved. Yet again problem arise with in 2 days!!!! Is this some kind of joke?? @ACTFibernet marathalli team?? Please fix this issue 😡😡

• 
  Kumar Shubham (@krshubham1708) reported 16 minutes ago

  @Airtel_Presence ticket id 10140455156 is open for more than 3 days now. False claims by your staff all the time. Pls fix the issue or else we’ve got better service with @ACTFibernet in BLR.

• 
  Johnson (@aerojohn21js) reported 17 minutes ago

  @ACTFibernet It's been more than a week still unresolved. Look how many tickets opened and closed without proper solution SR11467116241660 SR11466961127099 SR11466902180174 SR11467079821785 . The quality of network is great, but the back end support is 👎

• 
  V.Leela Krishna Chowdary (@VKrishna1435) reported 21 minutes ago

  @ACTFibernet I have taken new connection with act and paid amount a week back. Till now no response from your team and no one called us for installation. Your executive has called us for amount and after payment done no response. Is the type of service you give to us.

• 
  KBV (@kbv_80) reported 22 minutes ago

  @ACTFibernetHYD @ACTFibernet ticket # SR10167128630281, worst service, not resolved within 4 hrs as they said. Still, I am suffering from a VPN issue, please resolve this ASAP or say switch to another network.

• 
  Shesh 🇮🇳 (@SheshenderSingh) reported 29 minutes ago

  @ACTFibernet Looks like your assurance did not work still issue is unresolved.

• 
  Mohammed Zainabed (@m_zainabed) reported 31 minutes ago

  Don’t ever use act fibre net seriously fed up with the service @ACTFibernet @ACTFibernetHYD @THHyderabad

• 
  AdiTweets (@aditweetts) reported 32 minutes ago

  @ACTFibernet it’s been just 20 days since I have taken the ACT connection and have already raised 4 service tickets for “internet is not working” @airtelindia can you please help #hoodi #whitefield #Bangalore

• 
  Yaser (@ShaikYaser) reported 40 minutes ago

  @ACTFibernet first give good service. Your net is always not working

• 
  KBV (@kbv_80) reported 40 minutes ago

  @ACTFibernet Till now no one is called, worst service.

• 
  aman (@amantherockr) reported 41 minutes ago

  @ACTFibernet Haven't received any call or message or any resolution yet is this the kind of service that you guys serve @ConsumerReports @jagograhakjago

• 
  V.Leela Krishna Chowdary (@VKrishna1435) reported 42 minutes ago

  @ACTFibernet @ACTFibernet no response till now and the executive who has connected with us and made payment is not responding to calls. This is the type of executives you people are having. For payment they have called us several times as the same why they are not responding for service

• 
  KBV (@kbv_80) reported 43 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet Work from home employees please don’t use actfiber, there is no way to resolve the issue with 2 or 4 hrs, it takes 2 days to resolve, i am phasing vpn connectivity issue which is created by act team and they are not ready to resolve in time.

• 
  KBV (@kbv_80) reported 43 minutes ago

  @ACTFibernet what is changed done on Monday, I got a message saying some interruption at midnight, but after the day change, I started this issue. The issue is clearly because of your change but the issue has not been resolved. worst service. Because of your issue, I lot 20,000 who can pay?

• 
  KBV (@kbv_80) reported 44 minutes ago

  @ACTFibernet @ACTFibernetHYD Even there is no chance to communicate with technical team, only we need to call support team and they say it will be resolved by estimated time frame. This is too much. Because of this issue i lost 40000 rs, and my senior is fired in the team meeting. Worst service

• 
  Suresh Devadiga (@SureshD1525) reported 44 minutes ago

  Please don't take @ACTFibernet connection....... All rude customer care people and staff...... Big liers.........they will not install as per schedule.......... reschedule...... Reschedule......... Not trustworthy........@ACTFibernet

• 
  Dimple suman (@Dimplesuman3) reported 45 minutes ago from Rājendranagar, Telangana

  @ACTFibernet See no response again , and its end of the day i would like you guys to understand that you are the worst service providers i have ever seen i am going to disconnect with @ACTFibernet forever and i will encourage people not to use it. Please be ready for next legal course of act

• 
  Daily motivation tamil (@Prashanth088) reported 48 minutes ago

  Hello @ACTFibernet I'have been your customer since the last one year. In the begining your service was really good and didn't face any internet connection issues but for the past few week's my internet is getting disconnected very frequently and this is very annoying.

• 
  Suresh Devadiga (@SureshD1525) reported 50 minutes ago

  @ACTFibernet installation scheduled for today and ACT person calling at evening 7:00 pm and asking for tomorrow........ Very worst service ..........worst service....... @ACTFibernet

• 
  Yaser (@ShaikYaser) reported 54 minutes ago

  @visuwath2411 @ACTFibernet They never care for their customer . Wrost service ever

• 
  Soumyajit Laha (@soumyajit9) reported 59 minutes ago

  @ACTFibernet Get your lazy site engineers moving asap ! Arranging a callback is not a solution. Open the ticket, find the location, send someone asap. Whole apartment is affected. Over 20 households don't have the service. Office people, students are impacted. #actfibernet #Bangalore #ISP