ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sathish Kumar
(@saramdos) reported
@ACTFibernet I’m following up again !!! My internet is down since Thursday night and nothing is being done. When I call the customer care all I hear is some template answer. Is someone going to fix this ?? Dear Subscriber, ticket number SR10260000699612 - Sathish Kumar 9886725570
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Kirat Kalra
(@kiratsk) reported
@ACTFibernet your Internet sucks. It keeps dropping. I’ve raised complaints but they don’t get resolved. No one visits.
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Saisaketh@18
(@Saisaketh181) reported
@ACTFibernet now this is really going out of hands every month there is some issue and i cant even register a complaint. Please check your services 🙏🙏🙏
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vithika moghe
(@vithika_moghe) reported
@ACTFibernet How many times did you try? Because I'm trying since 6th July, 2021 on your CS number. Still didn't get any & stop bluffing, I had a talk with your agent at 10:30 pm yesterday, was told will get a callback. @ACTFibernet Try calling again maybe the sim network is same like your CS
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Mounick
(@Mounick4) reported
@ACTFibernet ACT broadband internet is down in my area ( Coimbatore south ) for more than 4 Hours. Please check and resolve this as soon as possible.
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siddhiyan
(@Siddhiyan_krish) reported
@ACTFibernet Could you please let me know when can this issue be resolved. I have raised it yesterday evening. This is the service request# SR10259993118242
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Aravind Anbazhagan
(@ItsAaravind) reported
@ACTFibernet I have been facing network issue for the past one week (From 15th July 2021). Everyday post afternoon the internet connection goes down and I have been raising Incident to resolve this. They mentioned that one of the switch is broken and it needs to be fixed.
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Pranava Kumar
(@pranava08) reported
@ACTFibernet Been 4 days and my shifting connection request is not even received by the executive but others new connection request are done in 2 hours.Need immediate assistance with this issue. Causing issue in work
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Sridhar
(@Sridhar_thiru) reported
@ACTFibernet Please rename as Downtime Fibernet. WHY you're running the business if you can't provide reliable service.
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rajesh
(@rajeshRaghav15) reported
@ACTFibernet I have requested for new connection request on 19th July and made 6 months subscription payment on the same day. The installation was never done till date. Despite several escalations and follow up with the customer care, nothing happened. So what should I do now ?
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Manu Kansal
(@KansalManu) reported
@SaaiRaamm @ACTFibernet Save yourself. I strongly recommend you to stay away from this company. Nonprofessional services at all and zero customer care. Better go for airtel or jio.
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Pranava Kumar
(@pranava08) reported
@ACTFibernet Been 4 days and my shifting connection request is not even received by the executive but others new connection request are done in 2 hours.Need immediate assistance with this issue. Causing issue in work
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Manu Kansal
(@KansalManu) reported
@ACTFibernet your service is pathetic. My connection is down since 4 days. Your call centre is not responding. No classes of kids can happen without net. I wrongly paid for 6 months only a week ago. I need to surrender this and need my further money back. Your company is lousy
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Maverick
(@b33k33p3r_Z) reported
@ACTFibernet @ACTFibernetHYD why is it so hard for ACT to assign a technician to address a connection shift request ?? It has been literally 9 days since I raised the shift request. Bloody ISP, they ll only be quick while giving the connection but sloggy during maintenance. **** ACT FIBERNET
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Manu Kansal
(@KansalManu) reported
@ACTFibernet my details are Manu kansal, 766, ca apartments, paschim vihar, new delhi 110063. Phone 9811772869 If you can't repair it in within 30 minutes then take your bloody **** off my house.
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Manu Kansal
(@KansalManu) reported
@ACTFibernet I need an update on my connection disconnection and refund. I will post this everywhere on social media regarding your actual customer care having no operator since morning today and your company being a cheat. I want my money back. Send me update
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Chakravarthi
(@chakravarthi_u) reported
@ACTFibernet great response 👍. Without intimation closing my complaint, on mail simply saying amount cannot be refunded Rs.960/-. Great.... Great.... Great... Excellent work.....
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Francois Gramoli
(@FrancoisGRAM) reported
@ACTFibernet so my contract ends, you threaten to cut the connection after the contract ended. I renew, and Internet isn't working. 27th time in 3 years with ACT that connexion doesn't work. You expect me to pay for the days it doesn't work?
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umang.r.trivedi@gmail.com
(@umangrtrivedi) reported
@ACTFibernet - one of the worst customer support ever I have experienced. Since 13/07/2021 I am complaining about a simple issue is that Internet is not working and unfortunately there is no positive positive action and proper support provided.
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Sudipta
(@sudsry1) reported
@ACTFibernet why is there a fiber issue every month and that too after 5 PM ? And now I have to wait till tomorrow morning for rectification. Is this issue specific to my area or prevalent in your customer base? People working from home can’t work with such unreliable service.
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Srikanth Gollavilli
(@srigollavilli) reported
@ACTFibernet I have rised two complaints a month back.i followed up many times but still no resolution. Can you pls let me know howmany years usually u take resolve a issue. 1. Wrong name 2. Wrong bill value.
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Shareef_shark
(@shark_shareef) reported
Wow, What a cheap service by @ACTFibernet Raised a complaint n telling since one month still issue is not resolved.... @ACTFibernet keep crashing you guys are Going down🔻.....
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Biswanath
(@cueriousboy) reported
@ACTFibernet I just had a visit from technician and he mentioned the laptops can't have more than 140 mbps speed . If ACT can't provide wifi service. Kindly refund my money . I WILL GO WITH OTHER DISTRIBUTOR. KINDLY HELP
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Manu Kansal
(@KansalManu) reported
@ACTFibernet How can you say not to worry. I want a disconnection of your pathetic ****** service. Please refund back my further 6 months amount that I have paid 7 days ago. I want my money back. You guys can't restore the net in 4 days. I will happily go to airtel or jio. Give my money......
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Manu Kansal
(@KansalManu) reported
@ACTFibernet @KRISHNA83138665 Stay away from this cheat company. Their internet service is poor and there is no customer care. No operator attends to calls. Jio and airtel and ages ahead of this third class company. Don't waste your money here.
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umang.r.trivedi@gmail.com
(@umangrtrivedi) reported
@ACTFibernet - one of the worst customer support ever I have experienced. Since 13/07/2021 I am complaining about a simple issue is that Internet is not working and unfortunately there is no positive action and proper support provided.
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Archana Ashok
(@me_archash) reported
@ACTFibernet SRSR10259775287392- Its been 7 working days. I strongly question your competency of problem solving. I want my connection to be disconnected and refuse to use your service.
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sahil sharma
(@sahilsh41140252) reported
@ACTFibernet Irresponsible staff along with their worst service. My exams will be start from 26/7/21 but internet is not working. MOST OF THE time I face this issue. @ITU @MinisterKTR
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niroj kumar Mohapatra
(@nirojkumarMoha4) reported
@ACTFibernet Fake commitment by your cc executive to retain customer
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Gagan Agrawal
(@Coolgagan12) reported
@ACTFibernet please provide your internet service in Raipur Chhattisgarh