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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 62% Internet (62%)
  • 26% Wi-fi (26%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Visakhapatnam, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.

CityProblem TypeReport Time
Bengaluru Internet 11 hours ago
Bengaluru Internet 11 hours ago
Bengaluru Internet 11 hours ago
Bengaluru Wi-fi 12 hours ago
Bengaluru Wi-fi 15 hours ago
Bengaluru Internet 16 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • RahulRKhivnsara
    Rahul R (@RahulRKhivnsara) reported

    @ACTFibernet this is the worst service ever. I have lost wifi connectivity thrice since Saturday. Everytime your representative fixes it works for a day then, again it's the same thing Horrible. How is someone working from home supposed to manage this?!

  • HasanabbasIndia
    Hasan Abbas 🇮🇳 (@HasanabbasIndia) reported

    @ACTFibernet has poorest service in Bangalore and not working on time. Booked new connection, paid for the same everything done. I was told I get my connection installation done by EOD on 29 May. They failed. Today, on 30 May they told they will do it by 2 pm. Still no update.

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet At the earliest is the same response I've been receiving since May 29. The outage started on May 28,Why are customers being given inaccurate updates?Please stop sending generic responses and provide a truthful status big liars you are

  • niranjanks91
    niranjan (@niranjanks91) reported

    @ACTFibernet Screw your service. Are you gonna compensate me for the loss of payment I had to incur? Your executive confirmed to resolve it by 9 PM. My whole day went by! Zero commitment. Such a pathetic service!

  • ashikahmed22
    ASHIK AHMED (@ashikahmed22) reported

    @ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side

  • nyup_188
    prdúmna (@nyup_188) reported

    Kindly help, @GoI_MeitY @SecretaryMEITY Sir this act fibernet in Bengaluru guy took our money and blocked our contact. His name is Arving Raj from @ACTFibernet He is a fraudster, took our booking and blocked our contact. Its been 3 days. ❌❌❌❌❌❌❌❌❌❌❌❌❌❌

  • ankitrawal5454
    Ankit Rawal (@ankitrawal5454) reported

    "It's been almost 36 hours, and the issue is still unresolved. The network is completely down. Please fix it as soon as possible." @ACTFibernet

  • Yoga7878
    Yogananda (@Yoga7878) reported

    @ACTFibernet I am facing issues with my act from last 2 days till now no one contacted me. 102652370926 this is my customer id. How long your ******* service team will take to resolve my issue ? It’s very worst service from act.

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    Extremely disappointed with @ACTFibernet customer service. We requested an ownership transfer of our internet connection to my wife's name 3 days ago. The existing connection was disconnected immediately, but even after 2 full days, the internet service has not been restored.

  • v_sprabu1586
    Sooriyaprabu Veerasamy (@v_sprabu1586) reported

    @ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134

  • slskhandelwal
    Shubham Khandelwal (@slskhandelwal) reported

    My internet is not working for the last 36 hours and I have already raised the ticket. The concerned guy is not receiving the phone and even blocked our multiple numbers. Kindly resolve it as soon as possible. @ACTFibernet

  • ashshri
    Ashish (@ashshri) reported

    @ACTFibernet Your service engineer closed it without resolution He is not picking calls, no acknowledgement, worst possible service

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet @ACTFibernetHYD I have received the disconnection message. When I contacted customer care regarding the refund, your representatives informed me that the amount would only be transferred to another ACT account. This is unfair and was never disclosed when I took the

  • KrishnKiKanya
    UnApologetic Hindu (@KrishnKiKanya) reported

    @ACTFibernet @Hemanth20046222 Dude two weeks back two days no internet due to rain. Now again the same issue. How are we compensated?

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet I raised 3 tickets and all of them are closed without a resolution. My internet is working at 8 mbps speed against a plan of 400 mbps. Are you guys taking your customers for a granted?

  • AbhilashRPillai
    Abhilash Pillai (@AbhilashRPillai) reported

    @ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet @ACTFibernetHYD Complaint No: SR10180476603804 My internet has been down since the night of the 28th. You promised it would be fixed by 1 PM on the 29th, then changed it to 6:30 PM. I called and explained that I had urgent work, and your team assured me the ticket

  • SBajaj06
    SBajaj (@SBajaj06) reported

    @ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet This is not the first time. Almost every month I face the same issue, with outages lasting more than a day. While taking the connection, promises were made about quick resolution within a few hours, but the reality is completely different. Worst service

  • ayushkhndelwal
    Ayush Khandelwal (@ayushkhndelwal) reported

    @ACTFibernet again there is problem first request (SR11880463575664) was supposed to be resolved by by 28May between 1-4 pm and now, it's taking longer than expected to resolve your ticket. Revised timeline is 28-May 19:30 to 21:00. Your team is not reachable @ACTFibernet @jagograhakjago

  • spulkam
    Satyam pulkam (@spulkam) reported

    Dear ACT Fibernet Team, This is to bring to your immediate attention that our office has been without internet connectivity for the past two days. Despite repeated attempts, we have not received any support or response. The issue is critical . @ACTFibernet , @ACTFibernetHYD

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year

  • yajulsrivastav
    Yajul Srivastava (@yajulsrivastav) reported

    @ACTFibernet interner not working since last night.. Raised a ticket already.. No resolution still! I have a Work from home setup.. If this is the level of your services.. I'll not renew this coming month..!! Ticket no. - SR11080523919044

  • dude_nayak
    Devesh (@dude_nayak) reported

    @ACTFibernet My internet is not working from the past 3 days I’m tired of calling your IVR again and again No one from the ground team picks up the call. My work is suffering due to this. Fix my internet ASAP. Ticket ID : SR11080476925234

  • batkix
    shashank (@batkix) reported

    @ACTFibernetHYD is highly unreliable. In just 1 month, I’ve raised 10+ complaints for frequent disconnections. Internet drops daily and needs router restart every time. Paid for a 1-year plan but service is unusable Pathetic. Requesting disconnection + refund @ACTFibernet @TRAI

  • deepvermadeep
    Deep Verma (@deepvermadeep) reported

    @ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.

  • Binitagarwal7
    Binit Agarwal (@Binitagarwal7) reported

    Worst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.

  • Gokusux
    Raghava (@Gokusux) reported

    @ACTFibernet Hey, its been 4 hrs, no resolution so far, really feel like changing internet coz of these delays. Very bad experience Ticket : SR10280508822924

  • KISHOREYADAVB
    KISHORE_YADAV (@KISHOREYADAVB) reported

    @ACTFibernet @ACTFibernet it’s been more than 2days since when my network is down , still no response or update from you guys. The technician response is he’s does not know the issue please as his lead how should I reach out to him

  • rajuchinna300
    raju (@rajuchinna300) reported

    @ACTFibernetHYD, @ACTFibernet hello, is this a network really, it's been 5 days without having a network, raised issues of no internet, no one contacted for resolution and still suffering. SR10180446074274, no one attended the issue. Can we raise this issue at @consumerforum_.