ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Delhi, Chennai, Visakhapatnam, Hyderabad, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 5 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Delhi
|
Internet | 14 hours ago |
|
Chhindwāra
|
Internet | 2 days ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Naresh Aswani (@nareshaswani) reported@ACTFibernet I got a message like since I was busy. Dear Patron, We tried calling you multiple times for service resolution, since we couldn't reach you, we are closing the ticket. Team ACT. How could you do that without any resolution??
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.
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WalterWhy (@Borington214993) reported@ACTFibernet @ACTFibernet Now the service is restored after 24hrs. Since you provided internet for 20min you can't charge me whole day for it. I see the billing started yesterday, Why the cycle date is still 10th October and not 11th October?
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user636811 (@user21098) reported@ACTFibernet Hi, I have not received any proper response and today on a call from your team and they clearly denied the router mentioned earlier and proper support. Hence I have cancelled my plan effective 10-04-26 with act fibernet and will require the entire payment refunded as the plan
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AK Singh (@AKSingh42544383) reportedHey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.
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Rahuul Panda (@rahuulpanda) reported@ACTFibernet Is it a joke for ACT Fibernet team? The issue has still not been resolved, no one visited the premises, and now I see the ticket is closed as well marking it as resolved. #actfibernet #actfibernetcustomer
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Harsha_vardhan.exr (@Harshav08181997) reported8 days, no internet, no resolution — worst experience ever. Raised a complaint with ACT Fibernet and still no technician visit or proper update—just “will be resolved soon” messages. In 2026, internet isn’t optional. This delay is unacceptable and affecting my work. @ACTFibernet
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Prafulla ✨ (@Prafulla98) reported@ACTFibernet this is pathetic, internet has been down since 3 hours and the ticket guy says it will be up tomorrow?
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.
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Great India (@greatindia123) reported@gayatri008_16 @ACTFibernet You are not using the right service provider.
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet again Internet went down it’s not 24 hours yet yesterday seems you guys have fixed the issue now again it went down , can we know exactly what’s going on ?? Day by day service is getting below average
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ನಿನಾದ | निनाद | Ninaada (@ninaada) reported@ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet Your service leaves a lot to be desired..
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Vignesh Kumar Ramachandran (@rvignesh9008) reportedIt has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. Ticket No: SR10379743678164 Please fix this ASAP.
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Killer whale (@killer_whale6) reportedDay 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
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Yashank Bharti (@yashank20001) reported@ACTFibernet Half the day gone and still zero action. Your technicians clock out by 7-8 PM, so every minute wasted now means another day of waiting. Why is the ground team MIA? FIX THIS. Ref No: SR110797281166
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shreyas belavadi (@belavadi_7) reportedTrying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet so pathetic start with your service Sales and engineers promised that by Sunday the fibre will be ready and now it is getting delayed and I need to cancel and refund immediately
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user636811 (@user21098) reported@ACTFibernet renews tomorrow. I tried to cancel 2 days back but you team cancelled that request saying we will solve the issue but today they denied Hence cancel my plan effective today and refund the amount paid for the subscription
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
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Naveen (@_urstrulyme) reported@gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.
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M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported@ACTFibernet I don't understand what's wrong with your service, even making payments on time before due dates my account suspended and no Internet access now,raised a complained with ticket # SR10179755003824 no use of it. Regretting of choosing your services
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Ar Dev (@AravindDevanat1) reported@ACTFibernet There is no resolution at sight. Why is this nit attended on priority ? I have paid you for a yearly subscription and there is no internet for 24 hrs in a metro. No one is reachable. Pathetic customer support
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet More than 48 hours...patience ???? Just a question? Is ACT doing charity work providing free broadband service?
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Swarnim (@QuantumStackkk) reported@ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.
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Ankit (@ankit_sahoo397) reported@ACTFibernet @ACTFibernet Day 6, Still no internet, still no ETA, and now you are ignoring my replies. Is WO101796642411 an actual work order or just a fake number to buy time? Do I need to cancel this and ask for a refund, or is someone actually showing up today?
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad