Is ACT having an outage?

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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ACT problems in the last 24 hours

ACT Outage Chart

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Most Reported Problems:

  • Internet (50.00%)
  • Total Blackout (30.00%)
  • Wi-fi (20.00%)

ACT Comments

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ACT Issues Reports

Latest outage, problems and issue reports in social media:
  • priyamohan27 Priya Mohan (@priyamohan27) reported

    @ACTFibernet What is th update ..no call for from your team ..no one has come ..my time is going in following up with your team .. someone called but no response after that .very very bad service

  • geekgunda Chinmay Bhattar (@geekgunda) reported

    @ACTFibernet The issue is not resolved. After promising the account will not get suspended and that you'd inform me after rectifying the pending due amount, you've suspended the account TWICE! After making requested payments, now your team says it'll take 4 HOURS for re-activation!!

  • vipertweetz Ganapathi (@vipertweetz) reported

    @ACTFibernet I am your existing customer and on ACT Blaze. Would like to upgrade to Blast promo. Before that when will i get the free Amazon Fire StickTV as you said that the offer is also for the existing customers.

  • deepakpathak99 deepak pathak (@deepakpathak99) reported

    @ACTFibernet waiting from two day.... For ur engineer will come and he will rectify my problem Net speed is very slow.. Facing two much problem

  • Scotchaholic scotchy (@Scotchaholic) reported

    @ACTFibernet I’m surprised how easily you guys have become so pathetic in providing internet service. You once were the best. Third complaint in one week. Your phones are down every time something goes down.

  • anupknair αиυp K иαiя (@anupknair) reported

    @ACTFibernet Of the 8 days, I have been following with your call center for the last 4 days. So I am very much beginning to suspect that you guys are looking to scoot with monies without providing service.

  • mohd_ashar Mohammad Ashar (@mohd_ashar) reported

    @ACTFibernet pls share bill for acc 101012972572. No reply from customer care!

  • Monica_Reddy Monica Reddy (@Monica_Reddy) reported

    @ACTFibernet @ACTFibernetHYD It's time you upgrade your infrastructure. Every single month the WiFi goes for a toss and I get the same shitty reply from your #customercare saying it'll take 24 hrs because if some stupid issue. Highly ridiculous. #WORST

  • Rohit81814039 Rohit (@Rohit81814039) reported

    @DoT_India I have paid 4100/- to @ACTFibernet on 4th Feb with the wrong information from their sales person that they have feasibility in my location...but they dont and now they are not refunding my amount even after 100 followups. pls help!!! @TRAI

  • NikhilRKulkarn1 Nikhil.R.Kulkarni (@NikhilRKulkarn1) reported

    @ACTFibernet Please confirm me if your service is available in Electronic city Bangalore.

  • ShankerSareen Shanker Sareen (@ShankerSareen) reported

    @ACTFibernet I have been following up on a ticket raised last week, but to no avail. The standard SLA TAT is 48 hrs. Its frustrating and disillusioning to keep chasing call center folks; writing escalations on App !! Can someone fix the issue.SR1103324146495 and SR1103553355302

  • tariq_06 tariq (@tariq_06) reported

    @ACTFibernet @ACTFibernetHYD The logical explanation that @ACTFibernet is not responding to my tweet is that they too are using their own internet service, so it’s down most of the times.

  • abhishekitis Abhishek Sinha (@abhishekitis) reported

    @ACTFibernet @ACTFibernetHYD @ACTFibernet I am unable to reach your customer service.. ticket SR1013545305572 in same state for more than 24hrs with no ETA.let me know if you are incapable of handling it so I can switch to other subscriber

  • kaustav93793356 kaustav (@kaustav93793356) reported

    @ACTFibernet Its a ****** up connection ...very poor service.....airtel is ways better...this ******* company is a cheat dont go for this Act broadband conn....i am going to stop using my services within this month....i am saying to you people the truth never ever go for act broadband

  • Rahul42303336 Rahul (@Rahul42303336) reported

    @ACTFibernet I took a new connection in Delhi for the first time hoping for a great experience. It’s been 11 days and I have raised 3-4 requests already for poor connection and WiFi problems. Every second day I raise a concern with your team. You guys are BAD

  • RithinSkaria Rithin Skaria (@RithinSkaria) reported from PETROL BUNK ORR, State of Karnataka

    I dare @ACTFibernet to reply for this. You people are the worst customer service I have ever seen. I will make sure I will make each and everyone disconnect in this entire block.

  • robinsingh281 Robin Singh (@robinsingh281) reported

    @ACTFibernet then I told them to make it quick or else I will close this connection.. without a hesitation a disconnect request was initiated ... That was so rude... That's how u treat your customers .. I am never coming back !!!!!

  • robinsingh281 Robin Singh (@robinsingh281) reported

    @ACTFibernet worst customer experience in my life, being a customer for over 2 years, and on relocation request within 1 km, I asked to make it urgent and for 4 days nothing was done, when called for status, they mentioned for the first time for documents and asked 7 more days...

  • SaiShyamManohar Shyam Reloaded (@SaiShyamManohar) reported

    @akhilak1994 Hi there. Lodge a compliant with @DoT_India @HathwayBrdband. Yes exactly very poor service. Dnt prefer this. Go for either @excitel_rocks or @ACTFibernet. You can also raise a complaint with @inconsumerforum @jagograhakjago. Hope this helps. #Hathway #broadband #CustomerService

  • mohit_chicago Mohit Khanna (@mohit_chicago) reported

    Horrible service @ACTFibernet! Planning on switching.

  • tariq_06 tariq (@tariq_06) reported

    @ACTFibernet Service @ACTFibernet @ACTFibernetHYD is providing has hit rock bottom. Slow internet speed, poor customer care and loss of internet connection is a regular event. I wonder as how they are planning to keep customers specially Jio lurking around. Thank You for your POOR SERVICE!

  • Hashimzamer Hashim Zamer (@Hashimzamer) reported

    @ACTFibernet Frequent disconnections terrible service please improve

  • andrea_k_f Andrea Fernandes (@andrea_k_f) reported

    @ACTFibernet I have a month long pending billing issue and my connection has now been deactivated (with no intimation). I have had multiple interactions with your local and central support team, but each time I get a different agent and a different response. Can you please help

  • RithinSkaria Rithin Skaria (@RithinSkaria) reported from PETROL BUNK ORR, State of Karnataka

    Finally decided to stop dealing the bunch of ******** in @ACTFibernet. 14 hours of downtime. Don’t go this useless creeps #insight #CustomerExperience #Cancelled #worst #Idiots #fraud #novalueforcustomer

  • AbhijitBagchi07 Abhijit Bagchi (@AbhijitBagchi07) reported

    @ACTFibernet Neither the App is helpful on this front nor are the customer executive. All the customer executive can say is you will get a call from Backend in 48hrs. I am ready to pay the monthly bill, there is no place to pay it to. I urgently needed the connection and this all that I get.

  • puneet_bs Puneet (@puneet_bs) reported

    @ACTFibernet The incredibly fast disservice and incredibly slow customer support. Horror of billing harassment continues and after 12 days of complaint about not corrected but service stopped!!!

  • mastermarinerr Master Mariner (@mastermarinerr) reported

    @ACTFibernet Urgent ! Internet not working since 2-3 hrs. Need to fill application forms. Contacted ur customer care which put me in hold for 20mins but dint get thru.Resolve it asap. Ac# 101014220681

  • niviraj19 NRaj (@niviraj19) reported

    @ACTFibernet Still no action was taken on the ticket raised. account still remains suspended. Highly disappointed by your service @ACTFibernet @ACTFibernetHYD

  • atindra11 Atindra Khatri (@atindra11) reported

    @ACTFibernet - 3 Mails, 2 Phone calls to your service centre but still I don't have internet connectivity at home !! Thought of contacting you guys here !! Hope someone atleast respond here !!!

  • sreenathsunny Sreenath (@sreenathsunny) reported

    @ACTFibernet Filed a complaint, no response. No one lifts customer care number. Query unaddressed. #bad #poor #service

  • sreenathsunny Sreenath (@sreenathsunny) reported

    @ACTFibernet This is 6th time, I'm complaining about breakage of internet in 2 months. #bad #service #poorservice

  • puneet_bs Puneet (@puneet_bs) reported

    @ACTFibernet Shameless support!!!

  • AbdulMa3123643 Abdul Mateen (@AbdulMa3123643) reported

    Worst broadband service please don't take ACTCORP broadband #actfibernet #actcorp

  • arujnair Aruj Nair (@arujnair) reported from Bengaluru, State of Karnataka

    @ACTFibernet so I was told I’ll get installation for WiFi on 15th of this month, your sales executive lie and so does the installation team. #service

  • priyamohan27 Priya Mohan (@priyamohan27) reported

    @ACTFibernet Sort out internet issue today. Internet is not working . Ticket number: 1023569579222. Under Priya Mohan. Mobile 9632559478.

  • priyamohan27 Priya Mohan (@priyamohan27) reported

    @ACTFibernet fed up with internet issues with ACT. Again internet is not working and don't know how many times I have to keep tweeting . I need this issue to be solved today. Ticket number : 1023569579222.

  • iamFAQCA Faheem Ahmed CA (@iamFAQCA) reported

    @ACTFibernet @ACTFibernet Guess your reps are not trained well, neither your customer service is able to get things resolved, nor your technicians are skilled enough to give proper connection. You messed 2 connections from my apartment and not ready to resolve it.

  • iamFAQCA Faheem Ahmed CA (@iamFAQCA) reported

    @ACTFibernet @ACTFibernet 3 days to install a new connection, 1 day to activate the acc and finally the engineer is not configured the connection prly. Worst service did't expect this kind of service frm act. If this is nt resolved in an hr pls cxl the cxn n pcs the refund I'm happy with old

  • saipolloju Sai Kumar (@saipolloju) reported

    @ACTFibernet still no response. how pity the services of @ACTFibernet r worser than worse ever. Shame on u ppl. Will terminate the services and look for other providers.

  • prabha_kar Prabhakar (@prabha_kar) reported

    @beastoftraal @ACTFibernet Airtel is no less ..and in mist areas they don't have v fiber in blr and wer they have the same issue is felt ..

  • hiteshkumar111 hitesh kumar (@hiteshkumar111) reported

    @ACTFibernet !! WORST SERVICE !! Even after paying the bill your team needs 72 hours to activate my account. Such a slow service. And you talk about 1GPBS connection speed. #ACTFIBERNETISWORST

  • devildevel Vinod (@devildevel) reported

    @sri2tweet1 @ACTFibernet @ACTFibernetHYD @HathwayBrdband @airtelindia @ACTFibernet was good before, but went down due to less staff etc... decisions. One of ACT employee said escalate to nodal officer or appellate authority is just waste of your time as they are dummies cannot fix any with less staff.

  • aneeshkumara aneesh (@aneeshkumara) reported

    @ACTFibernet My issue is resolved. Thanks!!

  • Anitha74900682 Anitha (@Anitha74900682) reported

    @sri2tweet1 @ACTFibernet @ACTFibernetHYD @HathwayBrdband @airtelindia @ACTFibernet is loosing ground now a days which is a symbolic failure to competition. @reliancejio will rock with giga fiber making many @ACTFibernet @ACTFibernetHYD customers move out due to bad support. @airtelindia @HathwayBrdband get share too.

  • sri2tweet1 sri2tweet (@sri2tweet1) reported

    @ACTFibernet @ACTFibernetHYD For a corporate connection, network connectivity lost issue open for more than 40 hrs and counting. @HathwayBrdband @airtelindia can provide better and faster support for home connections than your pathetic support to corporate connection.

  • iamFAQCA Faheem Ahmed CA (@iamFAQCA) reported

    @ACTFibernet 3 days to install a new connection, 1 day to activate the acc and finally the engineer is not configured the connection prly. Worst service did't expect this kind of service frm act. If this is nt resolved in an hr pls cxl the cxn n pcs the refund I'm happy with old

  • puneet_bs Puneet (@puneet_bs) reported

    @ACTFibernet You are incredibly fast in suspending services , incredibly slow in customer care support. You have had decided to not resolve 12 days old complaint but suspend services!!! Please process my disconnect service request!!! @airtelindia can you provide better than @ACTFibernet

  • niviraj19 NRaj (@niviraj19) reported

    Unsatisfied by your customer care services , been 10days no resolution received on the Ticket nos: SR1023105998462, SR1023373788605 @ACTFibernet @ACTFibernetHYD Did not accept this kind of service from you.

  • PseudoMallu Nishith (@PseudoMallu) reported

    @beastoftraal @ACTFibernet Facing the exact same issue!!

  • tushar_yash Tushar Yash (@tushar_yash) reported

    @nibrasmagic @ACTFibernet Worst

  • rocking_n 7 (@rocking_n) reported

    @jonnabhaskar @ACTFibernet Please tell your friends and relatives also to drop the connection. You will never get a refund if you need to close your connection

  • AyyappaPindi Ayyappa Pindi (@AyyappaPindi) reported

    @ACTFibernet Fix it today, else return my money and cancel both connections

  • rocking_n 7 (@rocking_n) reported

    I moved to a different plc and @ACTFibernet was unable to provide service at that location and had to close the connection. operators had promised me for a refund and I kept calling thm 100s of times. Today when I called they said they’re denying my refund after closing connectn

  • rocking_n 7 (@rocking_n) reported

    Please never opt for @ACTFibernet if you plan on moving in couple of months or cancellation because they will reject your refund after a month of cancellation. This is the biggest scam that I’ve seen in a while

  • AyyappaPindi Ayyappa Pindi (@AyyappaPindi) reported

    @ACTFibernet every day my activity is to raise a ticket for the internet not working in my office @ HSR Layout. At my home - for new connection i paid 10 days ago, no one cares to pick my call, raised 2 complaints, emailed no response. Great customer service keep it up!

  • Yashwanth7488 Yashwanth Gowda (@Yashwanth7488) reported

    Kindly do not use @ACTFibernet as your broadband. Their service is pathetic & can't resolve a simple refund process since November...!!!

  • thiaguonline Thiagu (@thiaguonline) reported

    @ACTFibernet Ohh my goodness. I thought iam the whole, whose banging my head with your connection issues.Seems there are many companians. I just first 20 comments and everybody are yelling at your service. Dont good nice buddy.remember customers are backbone of any biz.

  • thiaguonline Thiagu (@thiaguonline) reported

    @ACTFibernet @ACTFibernet You should improve your present service and attitude. Then you can change for better. Do the basics right.Then you will have everything following.really pathetic to see you posting ad when having such mere responses towards customers.

  • sanandanbk Sanandan B K (@sanandanbk) reported

    So for 24 hours now no @ACTFibernet internet. But they have a very strict code. They have to close ticket in a stipulated time. If thay can't resolve the issue they will close the ticket anyway. As a customer you have to reopen the ticket. How convenient @ACTFibernet 😭

  • YashRajNalin Nalin Yashraj (@YashRajNalin) reported

    @ACTFibernet Hell of a service. Took money and promised installation within a week 8 days have passed. Now the representative tells that box is not installed. Then why was the money taken for 3 months sub. Please refund. No action on customer care nor mail.