ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Bengaluru, Chhindwāra, Hyderabad, Kanpur, Chennai, Coimbatore, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Kolkata, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Internet | 53 minutes ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Chhindwāra
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 12 hours ago |
|
Hyderabad
|
Wi-fi | 17 hours ago |
|
Kanpur
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Subramani Gurumurthi (@subgursporty) reported@ACTFibernet your customer service is non existent
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet no internet dunce 6 hours. Unable to contact you in your app. Register this complaint and do the needful. 9445125725
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567
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Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported@ACTFibernet It has been Pathetic experience from last 1 week using your ACT fibernet. I am not sure when it's going away and when it's working. And even after raising the ticket none of them are turning up to find the root cause of the issue. Highly disappointed with the service
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet second day and no resolution yet.
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Nicebro (@itzdamu) reported@ACTFibernet My service request number SR10381378872664. Internet is disconnected for more than 24 hours. No response from customer care. Act very poor service
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whykksing (@singhyugesh) reported@ACTFibernet love this game that you are playing. "Revision of ETR". 30 Jul 26 - 0900-1300, 1600-1930, 1930-2100. Latest is 31 Jul 26 - 1930-2100. In the meanwhile, visit by 3 technicians. Problem explained to all of them. Wonder when will u get tired of this game.
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet , Such a pathetic customer care and there is no proper response from the team even after multiple attempts. Simply you are dragging the customer with wrong information and it's frustrating to see it. Cust #: 103730651584. Netflix been upgraded from my account with my
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Zodiac 🔱 (@Zodiac__15) reported@Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!
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Eshwar Arya🇮🇳 (@EshwarAyan786) reported@ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice
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P. Ashwat Kumar (@ashwat01) reported@ACTFibernet SR11081359642054 issue still not resolved. It's more than 24 hours.
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Camp David (@campdavid2012ad) reportedMy ACT connection have constant connectivity issues and this has been ongoing for some time now, they lure you basis fake promises and leave you stranded,when you call out for help, thier staff are impolite and hurl abuses @ACTFibernet @TRAI @Suhelseth
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Jasneet Singh (@jasneetbhatia) reported@ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.
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Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reportedThe internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet
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MR KAATS (@mr_kaats) reportedThe audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.
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P.D 𝕏 (@dabir) reported@JioCare Hey Folks, this is not technical issue. Your Finance system has deallocated the plan. They have to authorise it. If this issue is not resolved in 24 hours, I will obtain new connection from @ACTFibernet
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Sravan Kumar Pilla (@casravankp) reported@ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +
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Pratik Sengupta (@_PratikSengupta) reportedThe Internet is down since last couple of hours and no way to get in contact with you people. Care to respond? @ACTFibernet
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ManiAC (@HereIsMani13) reported@ACTFibernet Hi team, I raised a request for relocation with ticket number: SR10381244929734. I raised it around July 20 and we had no support with the reinstallation. I called support and tried chat, but to no avail. If this the support I'll get, I'd better switch to Jio-Fiber.
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725
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Khushi Chauhan (@khushikibaat) reportedSo done with @ACTFibernet man. ****** wifi and ****** service
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Ganda Maximoff (@GaandaVision) reported@BlueHawks110 @IndianGems_ @ACTFibernet ye bkl ka internet band hi sahi tha. At least he won’t **** all over the internet.
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srikanth rompally (@srikanthro38805) reportedBig shameful to handle to resolve issues please refund my amount @sangareddy @ACTFibernet
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ismail baumran (@ismailbinomer) reported@ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap
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Gopal Iyengar (@gopiye) reportedI lodged a complaint for the non working of ACT WiFi at my residence in Chennai on 23 July. The service engineer checked the instrument and suggested that the router needs replacement. It's more than a week now and the router has still not been replaced. @ACTFibernet
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Chandramouli Nallambakkam (@CNallambakkam) reported@ACTFibernet I am calling your support number to make changes and it is asking me to register my mobile number. Do you have any human being who can pick up the damn phone? I don't want to register my mobile or install your app.