ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 8 hours ago |
|
Chhindwāra
|
Internet | 14 hours ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Total Blackout | 2 days ago |
|
New Delhi
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sunil Baitmangalkar (@SunilBaitman) reported@ACTFibernet Hope the issue will be resolved today. Else WFH will be a problem.
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Sunil Naik (@sunillnaik) reported@ACTFibernet @ACTFibernet in Hyderabad service so terrible, despite rising complaints and multiple calls since 24hrs after payment nobody has come to provide the connection yet! So frustrating
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Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet Dont i’ve any other work to do?You guys are unable to fix a single problem from last 5 days. If there is some cable issue or any other issue figure it out and replace it.I believe have not taken any sponsorship from you for free for this internet by paying more than other ISP.
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LCREATIONS (@edits_latif) reported@ACTFibernet Internet down since Saturday. Ticket SR10379667736684 crossed ETR, still no fix. No calls answered. The engineer gave false timings and didn’t show up. But new connections get instant response-double standard. Fix NOW or I escalate legally. #Chennai #PoorService
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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Souvik Samantaray (@souvik0725) reported@ACTFibernetHYD @ACTFibernet Work Order WO101796899190, your sales rep promised a connection by 7 pm yesterday, then moved it to 12 pm today and now he’s not picking the call and nobody has visited me. Is this the service you’re providing? Unprofessional!
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Himanshu Dixit (@himanshu1305) reported@ACTFibernet My internet is down (SR10179693934304) since mrng and no one is working on it (tech team, spport team and even Nodal). I m cheated by ur sales person. I was told that there is a sprte tech team for my society and that tickets r hndld by that team so tckts r fxd fstr.
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet I hv 2 submit my project tom. The outage ws not planned. All of a sudden I got an outage message today and it will gt resolvd by tom 7:30 PM evening. The outage 4 more thn 24 hours is nt at all acceptable. Who is responsible 4 my project delay becoz of ur unreliable service?
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user636811 (@user21098) reported@ACTFibernet [2] I is beyond acceptable now. He told as you can’t close the ticket we are cutting your connection and removing the cable, this is after me paying for the connection and being a paid customer. At this point refund me and cancel my plan wil shift to another provider
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Prithviraj (@ghprithviraj) reportedHey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?
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Paro (@MadebyParo) reported@ACTFibernet Do NOT make me go to the consumer court. 15 out of 30 days your WiFi is not working. Every other day your agent comes, he fixes it for 5 minutes, takes the OTP and leaves. Again NO WIFI! Pls anyone who is thinking - DO NOT CHOOSE ACT.
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Prince (@PrinceSaurav007) reported@ACTFibernet You guys the service is really worse & your billing team is more worse so nt able to sort the issue I & my friends have decided for disconnection..this month probably I wont be paying..you people have increased the prices like anything from 600 to 800..fck..
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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AS (@AnirbanSarangi) reported@airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
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vishnu harikumar (@vishnuhari51459) reported@ACTFibernet internet is down in bachupally, Lahari Green Park area from past couple of hours
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Sai Srinivas (@SaiSai92186) reported@ACTFibernet Patience is over after 4 days. I don't want an app update. I want a technician with a splitter/spare port at my door by 4 PM TODAY. If no technician arrives in the next 1h 45m, I am officially moving to @JioCare. Your internal branch failures in Kukatpally are not my problem.
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Karthik Mukund (@karthik_mukund) reported@ACTFibernet This is the same response I've been getting for past 2 days! Are you really going to fix it? If I see no resolution today, I will cancel my connection
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Kareem Cherry (@kareem_cherry) reported@ACTFibernet ELURU, Still waiting for a resolution from @ACTFibernet. 24+ hours of downtime and no word from technical support. When can I expect a fix? WORST SERVICE!! SR ID: SR10679633945714 @ACTFibernetHelp #ConnectivityIssues #NoSupport
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet I am so done with you guys and your pathetic service for the amount of money I am paying. I am going to wait until tomorrow and if you still don't fix the issue, I am porting my internet to a better available service.
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Kiran (@Kiranchinz) reported@ACTFibernet Hello I have been using Act Fiber net since 3 to 4 yrs. But never I paid late but due to some unforeseen circumstance I could not pay on time due to that i have been penalized with RS 118/- Acc# 101591628104. Such a pathetic and worst service.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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Chiranjeev (@chiranjeev2003) reported@ACTFibernet Why on your Website, The plans for Jaipur don't show 1 Gbps price? It's everywhere but Jaipur it doesn't show that. Fix it and show 1 Gbps pricing as well.
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Kareem Cherry (@kareem_cherry) reported@ACTFibernet @eluru My internet has been DOWN since yesterday. Complaint registered (Ticket: SR10679633945714) but still NO update or resolution. I need this sorted within the NEXT HOUR. Please resolve this immediately! #ACTFibernet #InternetDown #ServiceEmergency
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chandrateja (@ChandratejaR) reportedHey @ACTFibernet @ACTFibernetHyd, I’ve been lied to every day since Friday about my new installation in Mokila. Every day I'm promised "EOD" and nothing happens. I only got SR10179691627789 after asking for a refund.Terrible onboarding experience. #ACTFibernet #Hyderabad
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NIK (@hiniteshx) reported@ACTFibernet What does your 'earliest' mean? You took my money which you are not refunding. You promised a connection which you failed to provide. Should I just live without an internet connection because you need your sweet time to resolve a simple issue? Does anybody at ACT take ownership?
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Lalit Kumar (@lalit77678) reported@ACTFibernet i m tracking,but there is no response and resolution from the act
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chandrateja (@ChandratejaR) reportedHey @ACTFibernet @ACTFibernetHyd, I’ve been lied to every day since Friday about my new installation in Mokila. Every day I'm promised "EOD" and nothing happens. I only got SR10179691627789 after asking for a refund.Terrible onboarding experience. #ACTFibernet #Hyderabad
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swaminathan (@coolsamster) reported@ACTFibernet pathetic service by shifting / installation team , connected in the existing /old wire which is faulty! Connected with installation team multiple times for past 2 week, no one turns up to change the wire Not going pay shifting charges unless it is fixed #mylapoure
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Sujan Gopi S (@SujanGopiS1) reported@ACTFibernet @ACTFiber How much patience is expected from a customer. U guys are testing the customer patience not requesting for it.