ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Bengaluru, Hyderabad, Chhindwāra, Chennai, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Internet | 2 hours ago |
|
Bengaluru
|
Wi-fi | 9 hours ago |
|
Hyderabad
|
Internet | 10 hours ago |
|
Chhindwāra
|
Internet | 10 hours ago |
|
Bengaluru
|
Internet | 16 hours ago |
|
New Delhi
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Krishna Mohan (@krishmon29) reported@ACTFibernet @ACTFibernet useless reply i have by now received 440 plus mails. This is useless spamming. Absolute nonsense. Its 3 hours since I raised the issue but no stopping the spam
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Sridhar (@sridhar_gemini) reported@ACTFibernet There is still no resolution from you.
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Arani Majumder (@AraniMajumder) reported@ACTFibernet Yet another 24 hours have gone by. And still, obviously, no resolution. @jagograhakjago you need to have a look. Official grievance will be lodged and shared soon.
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Kash (@kash_viral) reported@ACTFibernet@ACTFibernetHYD when they don't wanna do anything, they'll just close the ticket, send the link for feedback and stop responding because they can give bad service and hike prices, they want to connect on call instead solving the issue from their end. #share #public
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Ignatious Jovith (@IgnatiousJovith) reported@ACTFibernet During their Sales cycle, they gives us a lot of hope, bells and whistles but in reality, nothing happens, nobody takes any actions till your 6 months advance payment gets over. They will never mind to provide any service because you are stuck and paid for 6 months.
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet @ACTFibernet as I'm waiting since 13 days,for the service or the refund you guys not understanding the seriousness of customer time,i'll raise it to consumer form if not get the exact ETA to solve this issue
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Kannan (@saffronisgood) reported@ACTFibernet It’s almost 2 working days now. Nothing has been done except this reply on X platform. Is this your best ever customer service?
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RC (@rcmaa) reported@ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this
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Chamandeep Singh Kapoor (@NanakFarms) reported@ACTFibernet There is still no update its been more than 24 hours internet is not working. @ACTFibernet no one got back to me till now.
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sourav purohit (@souravpurohit) reportedDisconnecting @airtelindia fiber wifi for bad customer experience, @jio_fiber @ACTFibernet in KR puram area of Bangalore reach out to me ASAP
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R G Shubham (@RGShubham2712) reportedI made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet Even the house owner is chasing ACT team to remove it from his terrace. For that also there is no response. Whoever is handling the box installation is causing all the trouble Be a Lil more responsive, when 3 active connection holders are complaining about one issue with box.
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Ravi Sinha (@sinharavi0506) reported@ACTFibernet Same stats no update frustrating service @ACTFibernet
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Kannan (@saffronisgood) reported@ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Unable to login
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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zissou (@kunjiru91) reported@ACTFibernet Can I please talk to a human being from your team who can get something done? SR10280588837174 Please!!! Just so done with your service and support. Absolutely terrible.
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vinesh singh (@vinesh1137) reported@ACTFibernet my Internet is not working and tried calling customer care but no response after waiting for 25 min..kindly look into this SR10180651564034 ASAP
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kamalraj (@kamalclassic1) reported@ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr
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Kash (@kash_viral) reported@ACTFibernet Neither your internet is fast nor service has upgraded The internet still buffers both on Instagram reels & Youtube videos Only the price has been hike Multiple notifications & automated calls, emails that u send throughout the month sometime 2 notification come at same time
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Shivam Garg (@shivamg0902) reportedHello @ACTFibernet You have a very stable network when no downtime But you have a pathetic support in Delhi-92 region It's been 2 days since the outage happened and no response or action Idk what's wrong with you I guess you don't want to operate in this region of Delhi
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Manoj Kumar (RightSideUp) (@Right2Prevail) reported@ACTFibernet why am I unable to access my account via the app? I've registered my phone number and email address and yet your app tells me my number is NOT REGISTERED as a customer??? What is the issue here????
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Somrat Dutta (@duttasomrattwt) reportedSomething is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service! Something as basic as internet isn’t solved in the ‘Startup Capital’ of India
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Rahul (@agarwal_rahul25) reportedHello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.
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Nishith (@PseudoMallu) reported@ACTFibernet @ACT_Issues @FiberAct your app is not working. And so is your Wi-Fi. Is all of Bengaluru down? I’ve been on call support for 15 minutes
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Deepak Chauhan (@deepakindia2312) reported@ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen
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Sulabh Puri (@sulabhpuri) reportedDear @ACTFibernet, Please tell me how to get a refund for the remaining months that are left. Your service has gone from bad to worse!
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HPJ (@rampal57) reported@ACTFibernet @FiberAct @ACT_Issues I had Actfibernet at home. Due to very poor services, I had to get it deactivated with effect from 06 June 26. My subscription is till Oct 26. Request refund balance amount for 4 months.
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Mohd Raza (@Mohdraza_) reported@ACTFibernet I have a very important meeting at 8:00 pm tonight my work depends on it, Is this how you resolve issues. I'll use your internet until the end of my plan and will switch to another operator and never ever return back to ACT Fiberner. Pathetic, disgrace, unethical
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Sumit kumar (@Frxtrot007) reported@ACTFibernet this is the worst internet provider. Absolute waste and pathetic. 12 hours since I registered a ticket as my internet wasn't working. TAT was 7:30 pm still not resolved. No way I can contact customer care now. Definitely won't renew this ****** connection again.