ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (65%)
-
Wi-fi (19%)
-
Total Blackout (12%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, New Delhi, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
hell_storm2004
(@hell_storm2004) reported
@ACTFibernet Pathetic customer service. Waiting over 30 mins to a customer care agent. I mean, typical desi crap.
-
Hardik Singhania
(@Hardik__17) reported
@ACTFibernet My PLAN hasn’t been extended for the days down @ACTFibernet
-
Mahi86
(@Mahi862) reported
@ACTFibernet Raised a ticket and assigned engineer is not lifting call then what is the use of providing number..no one is accountable for the issue..fed up with the service..
-
Ahmed
(@llvllr_ahmed) reported
@ACTFibernet Service Request is registered long back but there is no solution, all I am asking is to send your executive to collect router and process refund. Else let me know if I can keep that router and no refund and I throw away your device attached at my home consuming my electricity
-
Dhrubashis De
(@Dhrubashis) reported
@ACTFibernet @ACTFibernetHYD Now received this text👋 Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 16-Oct(DD/MM) 07:30 to 09:00AM. Team ACT👏 @ACTFibernetHYD is postponing the time line for 4 th day, not acceptable ☝🏻
-
sahul hameed
(@julaika2012) reported
@ACTFibernet - I’ve been trying to reach your customer support regarding my internet outage since yesterday morning, but no one has responded. Is this how you treat your customers? Ticket ID SR10377551434544. Could someone from your team please check and update me on the status
-
Defeated Truth
(@RajivChaubey1) reported
@ACTFibernetHYD @ACTFibernet very poor customer service at Hyderabad , once connection is taken you don't bother about customer huge disappointmet
-
Sejjal Maheswari
(@MaheshwariSejal) reported
@ACTFibernet it is close to a month now where my complaint SR10177192134774 hasn’t been resolved. In today’s situation, customers are being expected to live without internet for this long with no communication & timely updates towards the reasons for the delay. #patheticservice
-
AD
(@nemesisizme) reported
@ACTFibernet what chut of a service you have. Automatically the wifi name changes the password changes, what fuckery service you have?? ******* send someone to fix it now. Or else refund my money as I will find some other internet services.
-
Manish Jain
(@mpjain_jain) reported
@ACTFibernet … internet hardly works. Worst service among other providers
-
Puneet Lohia
(@lohia_puneet) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD Still no proper response from your end. Can you confirm what action was taken on the person? Can you share the NOC for both accounts that zero payment, zero devices are pending with me? This issue still remains open till you share these details.
-
chakri
(@chakrai707) reported
@ACTFibernet It is 13 days since my internet is down, also a disconnection request made 5 days over, neither of the tickets is addressed.Most inefficient services by ACTFIBER
-
Imran Ahmed
(@imranahm3) reported
@ACTFibernetHYD @ACTFibernet My internet has been down since yesterday morning in Borabanda, Hyderabad, and the issue is still unresolved. This outage is seriously impacting my work. Please treat this as urgent and update on the expected resolution time
-
Bharath Maata Ki Jai
(@satya_gujjari) reported
@ACTFibernet my acct# 101005196494 I'm existing customer >10 years I paid 6 months amount 4 plan change 1 week.ago, ur team not delivering router i am in Hyderabad location. My everyday work is2get up dial ur custcare listening we r working on ur request and no solution l.
-
Karunakar Chinnabathini
(@ChKarunakar1729) reported
@ACTFibernet How long is it gonna take? Well atleast connect me with the support time or give a proper ETR. I couldn’t do my work from past 24 hrs. This service is pathetic.
-
PRAPHULLA
(@praftweets) reported
@ACTFibernet Escalating my internet transfer delay! Promised connection shift date of Oct 11th missed—it's now Oct 15th & I'm still offline. It’s causing serious remote work disruption & missed deadlines. There is 0 communication. Need immediate resolution on SR10177469871794
-
Aniesh Kumar
(@AnieshKumar672) reported
@ACTFibernet this is pure harassment. In Sept, your executive told me to pay ₹850 — all dues cleared, valid till Oct 31, next bill from Nov 1. Yet you raised ₹508 on Oct 1, cut my service & keep closing my ticket without a single response. Totally unethical & unacceptable.
-
Manu
(@manoharanagani) reported
@ACTFibernet If you have any debts to clear please don’t do it with customer money,just put it on your app banner “Pay bills, lose internet instantly!” Amazing service: works flawlessly until payment, then magically vanishes the next day.
-
Syed Masarath Ali
(@AliMasarath) reported
@ACTFibernet Internet not working for the past 48 hours Ticket id SR10177550049834 (A/c No:101005231481). No update or support from your team. Please restore the connection immediately - this is causing major inconvenience.
-
Karunakar Chinnabathini
(@ChKarunakar1729) reported
@ACTFibernet @ACTFibernetHYD let me know the status of SR10177548496084 ! This is hindering my work since last night. The fibernetapp is useless in tracking progress. It has long past the ETR. The customer support engineer is not picking up the call as well. Do the needful ASAP.
-
VedantKulkarni
(@VedantK49100525) reported
@ACTFibernet Seeking your assistance in the internet outage that has been persisting for more than 24 hours now. Ticket SR10177553184874
-
Kapil Barabari 🇮🇳
(@kapilbarabari) reported
Dear @ACTFibernet It’s been more than a week now you are have not yet resolved our Internet issue .. Within 15 days of new connect a 6 month advance payment plan and the Internet is down for 10 days .. what does this mean.. Please cancel by account immediately and refund my money ASAP
-
Vinay Verma
(@iamvinay_verma) reported
@ACTFibernet Why is it so tough to pickup the router and issue security deposit ? I have been chasing your support team to get this resolved. What else do you want ? Bribe ?
-
MT Askari - The One Offer Guy
(@MTAskariX) reported
@ACTFibernet Raised refund ticket on Oct 8. Service exec Ilyas (9505021858) forced routers on Oct 10 saying he's "going far away". Closed my ticket without consent that night. Supervisor Sai refusing to help. This is clear consumer rights violation @ACTFibernet
-
PK SivaSubramanian
(@pksivasubraman1) reported
@ACTFibernet, my internet hasn't been working for a day now. And there has been no follow up from ACT after having raised a complaint on the app a day back. Have never experienced this with ACT before.
-
Phani Datta
(@sphanidatta) reported
Hey @ACTFibernet network is down since last night and I registered a complaint, was to be resolved by today morning but got an update that it won’t be resolved till late tomorrow with no explanation.
-
rajesh anirudh
(@rajeshanirudh1) reported
Hi @ACTFibernet We have been using your Wi-Fi connection/network for the last two to three years, but last Monday we are recharged as usual, but until the network was not activated, we raised tickets as well and your team is saying it will be resolved within some time
-
sahul hameed
(@julaika2012) reported
@ACTFibernet @WaheedMoha29645 I’ve been trying to reach your customer support regarding my internet outage since yesterday morning, but no one has responded. Is this how you treat your customers? Ticket ID SR10377551434544. Could someone from your team please check and update me on the status?
-
Prashant Chaudhary
(@Prashantpc279) reported
@ACTFibernet Took a new connection on Monday, internet stopped working by Wednesday morning. Raised ticket SR10177557602944 ,ETR was 9 PM today, but no fix yet. Now support says it'll take 3 more days. Pathetic service - you take 3 month payment in advanc for 1 day of internet!
-
vk
(@vinay12358) reported
@ACTFibernet, one of the worst providers. Calling customer service takes 1 hour just to talk to a person, and they simply disconnect the call. Can you refund my amount? I don't want your service.