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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 63% Internet (63%)
  • 29% Wi-fi (29%)
  • 8% Total Blackout (8%)
  • 1% TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

CityProblem TypeReport Time
Hyderabad Internet 10 hours ago
Hyderabad Internet 11 hours ago
Chennai Internet 16 hours ago
Chennai Wi-fi 20 hours ago
Chennai Internet 2 days ago
Chhindwāra Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

  • shubh_81
    Shubham Jalewa (@shubh_81) reported

    @ACTFibernet it has been 20 days my issue is not resolved. My router has been picked up but the refund for security not initiated. I have contacted customer support multiple times

  • dinkarsinghh
    dinkar Singh (@dinkarsinghh) reported

    @ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad

  • MJena32694
    Manoj Kumar Jena (@MJena32694) reported

    @ACTFibernet I am using your service .I was paying 659 monthly plan .but today they charged rs 796 .means 118 for late payment.its not right.if I am paying my bill after late they are charging too much then if I will any internet problem will they pay me money for that.

  • sardar_jaimeet
    Sardar Jaimeet Singh (@sardar_jaimeet) reported

    I will find your ceo Srinivas Rao PPV account and text him your call recordings. It's time someone bring down @ACTFibernet

  • dwarkanimohit
    Mohit Dwarkani (@dwarkanimohit) reported

    @ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.

  • sardar_jaimeet
    Sardar Jaimeet Singh (@sardar_jaimeet) reported

    @ACTFibernet Please keep your feelings for yourself. I will make sure everyone knows how pathetic service you guys provide and how arrogant and rude your customer service is. Your ceo will be in touch with you soon with my call recordings.

  • souvik0725
    Souvik Samantaray (@souvik0725) reported

    @ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!

  • samba_subra
    🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported

    @ACTFibernet Your service leaves a lot to be desired..

  • TheInvisibleH10
    Sampark Setia (@TheInvisibleH10) reported

    @ACTFibernet Pathetic service, no response. Your ACT Fibernet Ticket no: SR11079848672734 has been registered. Our team will ensure fastest possible action

  • Rudy14112222
    Rudy 𐤊 (@Rudy14112222) reported

    @Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet I can never trust the timeline given by you guys

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.

  • Srithesamaritan
    Sricharan (@Srithesamaritan) reported

    @ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.

  • anurag_abk
    Anurag (@anurag_abk) reported

    @ACTFibernet And after 30Hrs wifi services are restored thanks. Funny part is I got call from ACT technician saying this is regarding issue you posted on X. Seems they did not care about the ticket I raised until they saw this on X. Thanks.

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?

  • ChandruAnirudh1
    Chandru Anirudh (@ChandruAnirudh1) reported

    @ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager

  • Pooja_1428
    Pooja Sharma (@Pooja_1428) reported

    @ACTFibernet My Ac No: 110637323329 (Shakarpur, Delhi) Service stopped in June 2025 but I already paid ₹2828 for 3 months. Router returned in Aug 2025. Still no refund after 10+ months & 50+ follow-ups. Getting repeated calls for router return. This is harassment. #ACTFibernet

  • IshanAhmad23
    Ishan Ahmad (@IshanAhmad23) reported

    @ACTFibernet I raised a complaint with Ticket No. SR11079830493484 yesterday and it hasn't been resolved yet without any action or ETA. Kindly resolve the issue at the earliest.

  • MohammedJa11764
    Mohammed Jaffer (@MohammedJa11764) reported

    @ACTFibernet What kind of nonsense is this with late charges? Why should we pay extra for no valid reason? We’d rather change the broadband service or move to a local provider.

  • RajendraChim
    Explore The (@RajendraChim) reported

    @ACTFibernet Internet Not Working from the last 3 days. Technicians visit and leave without any solution. Not answering the call. #actfibernet #act

  • ammitas12
    Ami (@ammitas12) reported

    @ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.

  • mrajbharat
    Raj (@mrajbharat) reported

    @ACTFibernet Thanks much for the very quick and apt help !

  • ashishjoshilko
    Ashish Joshi (@ashishjoshilko) reported

    @ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative

  • RajendraChim
    Explore The (@RajendraChim) reported

    @ACTFibernet How many weeks you take for solutions. Technicians Not receiving calls also #actfiberne #network

  • natarajanv88
    Natarajan Venkat (@natarajanv88) reported

    @ACTFibernet @ACTFibernet Thanks for the response, but the issue remains unresolved. Service is still suspended despite this being a billing dispute (duplicate OTT charges after plan upgrade) and prior acknowledgment from your support team. Request urgent intervention & restoration.

  • dinkarsinghh
    dinkar Singh (@dinkarsinghh) reported

    @ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡

  • bjpsupporter999
    Mahesh Jain (@bjpsupporter999) reported

    @ACTFibernet More than 48 hours...patience ???? Just a question? Is ACT doing charity work providing free broadband service?

  • PraneethV12902
    Praneeth V (@PraneethV12902) reported

    @ACTFibernet ACTFibernet Your ticket SR10179796368604 was closed claiming the issue is resolved, but now there's another outage again! This is ridiculous and completely unacceptable. How many times will you close fake tickets while customers suffer? Fix this new outage immediately

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits