ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (67%)
• Wi-fi (23%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Lucknow, Bengaluru, Chennai, Hyderabad, New Delhi, Bhubaneshwar, Chhindwāra, Delhi, Kanpur, Coimbatore, Ahmedabad, East Delhi, Ludhiāna, Mumbai, and Kolkata.

City	Problem Type	Report Time
Lucknow	Internet	13 hours ago
Bengaluru	Wi-fi	15 hours ago
Chennai	Internet	1 day ago
Hyderabad	Total Blackout	2 days ago
Bengaluru	Total Blackout	2 days ago
New Delhi	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ashwinu (@ash_winu) reported 2 minutes ago

  @ACTFibernet I’m continuously facing fiber cut issue in this area, every month raising ticket for fix but not seeing proper resolution current no - Fiber Cut SR11481401539554, also hanging cable, App doesn’t support to raise ticket.Thinking to change service,please take action

• 
  Camp David (@campdavid2012ad) reported 5 minutes ago

  My ACT connection have constant connectivity issues and this has been ongoing for some time now, they lure you basis fake promises and leave you stranded,when you call out for help, thier staff are impolite and hurl abuses @ACTFibernet @TRAI @Suhelseth

• 
  Akash (@akash_8a) reported 6 minutes ago

  @ACTFibernet ₹117 late fee despite paying on time, while your service was down for 5 days with no compensation. On top of that, I’m unable to connect to customer care. You’re quick to charge customers but unavailable when support is needed. Reverse the 117 charge

• 
  Eshwar Arya🇮🇳 (@EshwarAyan786) reported 7 minutes ago

  @ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 7 minutes ago

  @ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.

• 
  ismail baumran (@ismailbinomer) reported 16 minutes ago

  @ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap

• 
  pavan pola (@pola33322) reported 16 minutes ago

  @ACTFibernet How to cancel the installation and activation

• 
  Maheshwaran R (@MahezwaranR) reported 18 minutes ago

  @ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service

• 
  Charan Chinthapalli (@CH24393) reported 19 minutes ago

  @ACTFibernet It's literally come to a point where my current plan has ended and I wanted to shift to a mesh plan and I need to wait for the router delivery before I can pay. They will not even take money in the app, and now I've got no internet service.

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 19 minutes ago

  @ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch

• 
  Akash (@akash_8a) reported 20 minutes ago

  @ACTFibernet Why have I been charged a 117 late fee when I made the payment on time? Meanwhile, your service was down for 5 dayswhere is the compensation for that? You charge customers instantly, but take no accountability for prolonged outages. Please reverse 117

• 
  mohammed afzal ahmed (@mohd59afzal) reported 25 minutes ago

  Fraud ACT service,AGAIN A COMPLAIN TICKET WAS CLOSED WITHOUT RESOLVING.Complain id is SR10181418421678,You people think that customer are fools or what,I have spoken with 2 of the act people about the complaint but act close ticket without resolution @ACTFibernet @ACT_Issues

• 
  SY (@Beard__7) reported 26 minutes ago

  @ACTFibernet Please do this ASAP because my work suffers due to this problem.

• 
  karthik alagan (@karthikalagan) reported 28 minutes ago

  @ACTFibernet — Is this how you treat paying customers? Ticket SR1108149816874 was raised for an internet service issue, with an ETR of 8 Aug, 9:00 PM. Yet customers are left without a working service and expected to keep chasing support for basic resolution.

• 
  Shahnur Siddique (@siddique725) reported 36 minutes ago

  @ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.

• 
  Arijit Majumdar (@Aar_i) reported 42 minutes ago

  @ACTFibernet What you need to do is take some accountability. Your support staff headed by a Mr. Abhishek (who is in charge of South Delhi I assume, n who sits in okhla office) does not have a clear line of communication. The team under him takes huge amounts of time just to note a complaint!

• 
  Vivek Indripala (@vivekindripala) reported 44 minutes ago

  @ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.

• 
  mamidimanikant (@mamidi09) reported 44 minutes ago

  Disappointed with @ACTFibernet service today. Technician was unqualified and spoke very rudely. Requesting an experienced technician to resolve Ticket

• 
  FinProfz (@Finprofz) reported 45 minutes ago

  @ACTFibernet internet down since morning.

• 
  Rohan Thakkar (@rrthakkar1411) reported 46 minutes ago

  @ACTFibernet Extremely disappointed. My internet has been down again since yesterday & this has become a recurring issue for many months now. Latest Ticket no: SR11781485598614. I've no option but to switch to another broadband provider. #ACTFibernet #Broadband #CustomerService

• 
  விவசாயி (@Vairavan_V) reported 48 minutes ago

  @ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst

• 
  rajath salian (@salian_rajath) reported 48 minutes ago

  @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

• 
  Mithil Khanter (@mithilkhanter) reported 49 minutes ago

  @ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it

• 
  ismail baumran (@ismailbinomer) reported 51 minutes ago

  @ACTFibernet Why no one is ready to fix this in one go. After every couple of weeks I’m facing the connectivity issue and you guys take 4-7 days to get this fixed waste of time money. If you don’t have man power then don’t expand your bandwidth

• 
  karthik alagan (@karthikalagan) reported 55 minutes ago

  @ACTFibernet for a service they’re already paying for.

• 
  Madhu (@Sudhana2302) reported 56 minutes ago

  Help @ACTFibernet

• 
  {{ RP }} (@KossLeBoss) reported 56 minutes ago

  As a 10+ year #ACT customer, this is deeply disappointing. Please take ownership and resolve this urgently. As a customer, I have no direct way to reach the assigned technician, the only channels available to me are customer support and social media. @ACTFibernet

• 
  Yash Sharma (@Ysyash_official) reported 58 minutes ago

  How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

• 
  veerarock (@tangelea) reported 59 minutes ago

  @ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet

• 
  S (@HiShibamSarkar) reported 60 minutes ago

  @ACTFibernet @ryzee_08 Funny how you're more concerned about choice of words than your quality of service. If ACT delivered internet with the same consistency it delivers lectures, customers wouldnt be frustrated in the first place. Respect is earned through service, not demanded through canned replies