ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (67%)
• Wi-fi (23%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Bhubaneshwar, Chhindwāra, Delhi, Kanpur, Coimbatore, Lucknow, Ahmedabad, East Delhi, Ludhiāna, Mumbai, and Kolkata.

City	Problem Type	Report Time
Bengaluru	Wi-fi	14 minutes ago
Chennai	Internet	16 hours ago
Hyderabad	Total Blackout	1 day ago
Bengaluru	Total Blackout	1 day ago
New Delhi	Wi-fi	1 day ago
Bengaluru	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arun Vicky (@arunvicky2) reported 4 minutes ago

  @ACTFibernet every month there is a problem with ACT. The internet will not work but using @HathwayBrdband for cctv and never faced any issues. Hathway is much more reliable. SR10381470365184 Will cancel @ACTFibernet. Worst Provider

• 
  ismail baumran (@ismailbinomer) reported 5 minutes ago

  @ACTFibernet Why no one is ready to fix this in one go. After every couple of weeks I’m facing the connectivity issue and you guys take 4-7 days to get this fixed waste of time money. If you don’t have man power then don’t expand your bandwidth

• 
  rajath salian (@salian_rajath) reported 10 minutes ago

  @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

• 
  Pranay. (@_Xraptor_) reported 15 minutes ago

  Tired and frustrated. Raised a complaint for internet issue in the morning and still haven't got any updates in 24 hrs. Customer care just gives same robotic answers. If my issue is not resolved at earliest, will drop the connection. Ticket Id - SR11081392898124 @ACTFibernet

• 
  aniruddha date (@_AniruddhaDate_) reported 17 minutes ago

  @ACTFibernet Seriously disappointed with the service, even before getting started. I requested a new connection two days ago, paid the full amount upfront, and no one has come to install it yet. The guy who handled my request has also stopped responding.

• 
  Ramu (@Ramu12463883) reported 18 minutes ago

  Absolutely worst service from @ACTFibernet @ACTFibernet_Care! My internet has been down for over 3 days but nobody has shown up or responded. Unacceptable negligence! Fix this immediately. Ticket: SR10581391822954 #ACTFibernet #WorstService #BroadbandDown

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 19 minutes ago

  @ACTFibernet When will this calculation happen, ticket is already in closed state and when will the support team be trained on this, as per your support team this is not under company policy.

• 
  FinProfz (@Finprofz) reported 19 minutes ago

  @ACTFibernet Pathetic . No resolution till now @jagograhakjago

• 
  Nicebro (@itzdamu) reported 20 minutes ago

  @ACTFibernet My service request number SR10381378872664. Internet is disconnected for more than 24 hours. No response from customer care. Act very poor service

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 21 minutes ago

  @ACTFibernet @ACTFibernet The pathetic quality of service is at display again, there's no internet and ETA to fix it by 1 pm has elapsed again.. if there was competition to be come worlds worst ISP you're KILLING IT

• 
  Charan Chinthapalli (@CH24393) reported 22 minutes ago

  @ACTFibernet It's literally come to a point where my current plan has ended and I wanted to shift to a mesh plan and I need to wait for the router delivery before I can pay. They will not even take money in the app, and now I've got no internet service.

• 
  veerarock (@tangelea) reported 23 minutes ago

  @ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet

• 
  MOHANA PRIYA (@mohanapriyare) reported 24 minutes ago

  @ACTFibernet Its been one full day you wont complete for today as well.. Such worst service your providing to your customers nowadays check all post here.. This is last month with your connection i wont pay and there 6 families same connection we all disconnect

• 
  Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported 28 minutes ago

  @ACTFibernet The issue is still open. Kindly connect with the technician and let me know the current status honestly. Either you guys have not planned for this rainy season properly and are shortage of man power or just straight incompetent. Kindly take a look into this urgently!

• 
  Uday 😛 (@Saibrahmam5) reported 32 minutes ago

  Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

• 
  Tal (@singhtal92) reported 34 minutes ago

  @ACTFibernet @ACTFibernet i have logged a formal complaint with National consumer helpline. The Grievance no is 9881413. Good luck explaining your failure to the government.

• 
  T.G. (@ldiotNo1) reported 34 minutes ago

  @ACTFibernet great. no interest in learning anything. sending me off is not going to solve your issues. good luck guys.

• 
  Subramani Gurumurthi (@subgursporty) reported 34 minutes ago

  @ACTFibernet your customer service is non existent

• 
  prasant sharma (@prashantvats_px) reported 39 minutes ago

  @ACTFibernet The ETR was initially set for 10 AM today, but the ticket has not yet been assigned. Now ETR is revised to 9 PM. Request u to take immediate action, rather than advising patience. If resolution is not feasible, would appreciate the termination & refund of the associated charges.

• 
  Sagar Reddy (@sagarreddy) reported 42 minutes ago

  @ACTFibernet Why your ETA to resolve issue is always 24hrs?,what kind of incompetent team you have, we lost internet since yesterday 8 PM, our whole society is facing the issue ,with this kind of mass impact why do you take 24hrs?

• 
  sri vatsav (@SrivatsavGorthi) reported 45 minutes ago

  @ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?

• 
  Madhu (@Sudhana2302) reported 46 minutes ago

  Help @ACTFibernet

• 
  Pradee (@Pradee72078039) reported 50 minutes ago

  @ACTFibernet service down your junction box is in u vacated property internet not coming how will u compensate my 1 day y technical team said they are coming when if I dealy u charge if your services go down how will u compensate u text 100 times for payment but no service...

• 
  Sravan Kumar Pilla (@casravankp) reported 51 minutes ago

  @ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +

• 
  Akash (@akash_8a) reported 52 minutes ago

  @ACTFibernet ₹117 late fee despite paying on time, while your service was down for 5 days with no compensation. On top of that, I’m unable to connect to customer care. You’re quick to charge customers but unavailable when support is needed. Reverse the 117 charge

• 
  Kumar Srinivasan (@kumaranna) reported 54 minutes ago

  @ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment

• 
  Dinesh (@dineshrtvt) reported 54 minutes ago

  @GulbamSai @ACTFibernet I do have similar issues with @ACTFibernet their customer support team is trained to ensure fake promises are delivered to customers

• 
  Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported 54 minutes ago

  @ACTFibernet Am genuinely a loyal customer. Not for your service but for escalation. Every month first week i have to raise a ticket to your team to fix my internet for which am paying. Do you guys have any shame? Are you really a brand or “Local Garage”? SR10181428844184

• 
  karthik (@karthikraoul) reported 55 minutes ago

  @ACTFibernet Hi team, i am seeing in my bill atonal 118 rs for late which happened due to app issue. Could please help me on that

• 
  Gopal Iyengar (@gopiye) reported 1 hour ago

  @ACTFibernet Your agency Name "ACT" is a misnomer as you have not "acted" upon our complaint for the last 10 days.