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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 66% Internet (66%)
  • 27% Wi-fi (27%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Delhi, Ahmedabad, Chennai, Bengaluru, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

CityProblem TypeReport Time
Hyderabad Internet 4 hours ago
Chhindwāra E-mail 6 hours ago
Hyderabad Internet 14 hours ago
Delhi Internet 1 day ago
Ahmedabad Internet 1 day ago
Chennai Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • khansameer71
    Sameer Ahmed Khan (@khansameer71) reported

    @ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony

  • samiamsamiam68
    Iamtheright (@samiamsamiam68) reported

    @ACTFibernet The worse service provider. Worst support and technicians.

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

  • pra17th04am
    Prathmesh Surve (@pra17th04am) reported

    @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD

  • SMSambasivam1
    S. M. Sambasivam (@SMSambasivam1) reported

    After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet

  • vishnunkumar_
    vnk (@vishnunkumar_) reported

    @ACTFibernet please look into this ticket SR10279944065784. It has been closed without any resolution. The Internet has been disrupted for nearly a day now.

  • ratheetweets
    ratheesh (@ratheetweets) reported

    @ACTFibernet Facing issues with my connection since afternoon. Please have a technician come and look. No response on calling the number.

  • Arjun0h
    Arjun (@Arjun0h) reported

    @ACTFibernet the issue is not resolved.

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • rrthakkar1411
    Rohan Thakkar (@rrthakkar1411) reported

    @ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.

  • jesus_father_me
    Parth (@jesus_father_me) reported

    @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

  • ramanand_25
    Ramanand Mahato (@ramanand_25) reported

    It’s not about occasional downtime — that happens with every ISP.
The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues

  • muqthar27ahmed
    muqthar ahmed (@muqthar27ahmed) reported

    @JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits

  • PraveenSub51203
    Praveen Subramani (@PraveenSub51203) reported

    @ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.

  • Chandra27909126
    Chandra Kanth (@Chandra27909126) reported

    Worst service @ACTFibernet

  • MJena32694
    Manoj Kumar Jena (@MJena32694) reported

    @ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • Dhruv496
    Dhruv Sood (@Dhruv496) reported

    @ACTFibernet @ACTFibernet your regret will not solve my problem

  • FiZbQ
    i@m (@FiZbQ) reported

    @ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet check out my problem in dm

  • DeeptanshuLodh1
    Deeptanshu Lodh (@DeeptanshuLodh1) reported

    I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet

  • ammitas12
    Ami (@ammitas12) reported

    @ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.

  • yashjaiswaalll
    DataBites (@yashjaiswaalll) reported

    @ACTFibernet I'm asking u guys nicely this time, when will my wifi issue be fixed? My ticket id is - SR10179878376514 Fix it within 2-4 hours im missing my classes.

  • yashjaiswaalll
    DataBites (@yashjaiswaalll) reported

    @ACTFibernet u ******* dum pig listen here bastrad. My ticket is - SR10179878376514 and if it not fixed in the next hour, I will personally destroy ur wifi and throw it out of my home and burn it and upload it on social media just to provoke u, u ******* rascal. FIX IT NOW

  • qsameer368
    Kaido (@qsameer368) reported

    @ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮