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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 28% Wi-fi (28%)
  • 7% Total Blackout (7%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Coimbatore, Chhindwāra, Chennai, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

CityProblem TypeReport Time
Bengaluru Internet 6 hours ago
Hyderabad Internet 7 hours ago
Hyderabad Internet 21 hours ago
Bengaluru Internet 1 day ago
Coimbatore Internet 1 day ago
Bengaluru Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ManjuGowda1993
    Manjunath Gowda (@ManjuGowda1993) reported

    Extremely disappointed with @ACTFibernet service. The internet stops working properly every single weekend. Despite multiple complaints, there is no permanent solution. Kindly fix this connectivity issue immediately. @ACTFibernetHelp

  • NeerajV70007257
    Neeraj Verma (@NeerajV70007257) reported

    @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

  • Tech_Senthil
    Senthil (@Tech_Senthil) reported

    @ACTFibernet Thanks. The issue was explained as loose contact in the DB box- for the nth time. Small issue causes frequent outages.

  • Yogesh_mr7
    yogesh sharma (@Yogesh_mr7) reported

    There is no internet from past 12 hours wtf is going on @ACTFibernet

  • nkbuniq
    Nirmal Jain (@nkbuniq) reported

    @ACTFibernet “Ticket closed without resolution, prepaid user losing days. No option to raise new request. Egmore Chennai. Need urgent fix.”

  • SMSambasivam1
    S. M. Sambasivam (@SMSambasivam1) reported

    After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet

  • mrajbharat
    Raj (@mrajbharat) reported

    @ACTFibernet Team, I had a conversation with your support rep. today at 12.50 p.m IST and the answers were completely irrelevant and irresponsible. Request to investigate and take appropriate action. Thank you.

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • rahul610
    Rahul Agarwal (@rahul610) reported

    @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

  • noorussaleheen
    Ser Humano (@noorussaleheen) reported

    @ACTFibernet Your Service request SR10179750318014 is expected to be resolved by 14-Apr between 07:30 to 09:00AM NO CALL, NO RESOLUTION YET. IF UNABLE TO SERVE THE CUSTOMER, PLEASE DISCONTINUE THE SERVICE AND REFUND THE AMOUNT.

  • NeerajV70007257
    Neeraj Verma (@NeerajV70007257) reported

    @ACTFibernet @ACTFibernet Connection is now working, but billing issue is still not resolved and no one has contacted me. Why am I being charged incorrect amount? Please correct the bill and arrange a callback urgently. Ticket ID: SR11079916754264 Mob: 9910922475

  • RajendraChim
    Explore The (@RajendraChim) reported

    @jagograhakjago @ACTFibernet From 15 April No service no Proper Solution, waste of time and money.

  • basraniPiyush86
    Piyush Kumar (@basraniPiyush86) reported

    @ACTFibernet @ACTFibernetHYD Internet not working since yesterday evening. SR: SR10179875776094. The promised resolution time has long passed, but there’s still no update or response. Please look into this urgently and restore the connection ASAP.

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • PraveenSub51203
    Praveen Subramani (@PraveenSub51203) reported

    @ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.

  • ratheetweets
    ratheesh (@ratheetweets) reported

    @ACTFibernet Facing issues with my connection since afternoon. Please have a technician come and look. No response on calling the number.

  • Cooltechvishal
    Vishal Kukreja (@Cooltechvishal) reported

    @ACTFibernet @ACTFibernet team please call me now I am facing issues while reacharge.

  • Sandeep1Thota
    thota sandeep (@Sandeep1Thota) reported

    @ACTFibernet Hi Team, Just 1 hours back i had a call with act customer care and I got to know another update which is shocking for me is, all these couple of years the power discount is goingto port1 customer but these two years the power to junction box is taking from my flat. This is unfair

  • KumarAdity47269
    Aditya Kumar (@KumarAdity47269) reported

    Beyond frustrated with @ACTFibernet - internet goes down every other day. Lodge complaint - technician comes - does “something” - starts working - same problem two days later. Any ideas?!?

  • ravi4354
    Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported

    @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

  • itsmesrinu1
    sri (@itsmesrinu1) reported

    @ACTFibernet given to us is this your Area Tecnical person Mr.Ramanan 500043 is our Pin Code and he says due to VPN connection it will come slow i use VPN only for SAP after that i close it ,for some other purpose also i am facing this slowness kindly resolve this or i will shift to others.

  • RajendraChim
    Explore The (@RajendraChim) reported

    Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.

  • pradipdabhi
    Pradip Dabhi (@pradipdabhi) reported

    @ACTFibernet Broadband connection outage again for more than 3 hours. I am experiencing this type of outage 2-3 times every month. Not satisfied with the service while students are online preparing for the JEE advanced final exam. Ticket number SR11779914474304.

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • itsmesrinu1
    sri (@itsmesrinu1) reported

    @ACTFibernet my Customer Code is 101459901409 its up to your team there after i dont want to continue

  • AVMahendru
    𝕧𝕚𝕜𝕜 (@AVMahendru) reported

    Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.

  • _eskimo8
    Eskimo (@_eskimo8) reported

    @JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue