ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Chhindwāra, Chennai, Bengaluru, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 9 hours ago |
|
Mumbai
|
Internet | 15 hours ago |
|
Hyderabad
|
Internet | 15 hours ago |
|
Hyderabad
|
Internet | 16 hours ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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charan adabala (@charanadabala) reported@ACTFibernet Hello act, not only single user issue,entire community blackout around 100+, this a recurring issue for us,no proper resolution from your team and no dedicated technician assigned to us,giving poor and worst service
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Sree Raja (@sreeaskanna) reported.@ACTFibernet Multiple tickets were marked “resolved,” but the issue keeps returning, disrupting office meetings and interviews. Recently, I was informed that the router installed is incompatible.
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Shubha (@shubha_a5) reported@ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.
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JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported@ACTFibernet wifi is down for three days in our area, is anyone working or people are in strike ?
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Pranjal Sengupta (@pranjal610) reported@ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues
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செம்பியன் (@SempianOfficial) reported@ACTFibernet Worst customer care experience. Activating a high-end plan without the customer’s explicit consent is unacceptable. Charging consumers for services they never agreed to is nothing short of taking their money unfairly.
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Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet please stop saying lie. I just spoke with TL of your Internet. Why there is only 1 technical person to fix the issue?? No backup? It a cable cut issue and it takes maximum 1 hour to fix this issue. But no person in this Bhimavaram town from @ACTFibernet to fix it. I need to wait till tomorrow afternoon for the person to come from Eluru?? Worst service from you guys again and you proved it!!!
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Kiran Kumar Pavuluri (@pvrkiran) reported@ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service
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Balagere Resident (@varthurcitizen1) reported@ACTFibernet Terrible customer service support and installation support from @ACTFibernet . After taking full advance payment not sending technician to do installation. @jagograhakjago
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abhishek sharma (@abhisheku73) reported@airtelindia you are following the footsteps of your peer @ACTFibernet it's been 3 days of payment and everyday i have been told that it will be installed today.... Why don't you train your people properly to communicate clearly and set the right expectations to the customer...
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Dattu G.V.S (@Gvsdattatreya) reportedVery disappointed with @ACTFibernet. Before payment, I received continuous calls. After payment, no proper response. Internet installation was delayed, ACT StreamTV4K setup is still pending, and every day I hear "today"or "tomorrow."Please cancel myconnection and refund my money
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womani-aah!!! (@Yamilicious03) reported@ACTFibernet need help with a booster router. Also your chatbot sucks!
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet I have been getting this same response for past 2 days. The other providers at least complete the installation in 12-24 hrs, with ACT I don’t see that happening. Looks like this is the trailer for your service Im going to get in future.
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Krishna (@krishnalogslife) reported@ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet You need to act responsibly, firstly I didn’t get any call but if you cannot reach me, you will close the ticket without any resolution. What kind of service is it? You collect money for 6 months and you cannot shift connection in 10 days and no response also
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Razia Devani (@RaziaDevani) reportedPathetic service by Actfibernet... No responsibility or ownership... @ACTFibernet
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Hanu Rao (@HanuRaoG) reported@Nitin111082 @ACTFibernet Yes I’m also planning for the same. Actually there service is very bad, no technical team to fix the issues fast…
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Harshit Bhadoria (@harshit_2816) reportedI’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet
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vd (@geek_eyes) reportedInternt needs to be fixed on priority. Else ppl lose trust and work is affected. Can you guys upgrade your service levels. Or shut down pls SR10281111859624 @ACTFibernet
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request
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manikandan (@Rajeshmani93) reported@ACTFibernet you have become like a Chinese loan app man from 5th started to mail and keep on getting message . Tomorrow is my due date now I'm getting message tonight you will suspense my account if i didn't pay worst to the core
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V.S. Shriakant (@vsshriakant) reported@ACTFibernet it's been 4 days since sr 10381095562575 has been raised. No sign of problem solving. Numerous calls, emails nothing works. Pathetic
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The South Indian (@cBeyondObvious) reported@ACTFibernet I have messaged but no reply. @kapsology bhai, can you help please
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The South Indian (@cBeyondObvious) reportedGuys @ACTFibernet is a big fraud. They promised to return my money if I don't like services. They took 7500 in advance. Poor connectivity, it keeps throwing me off meetings. Now they say they won't refund anything. I am going to break and burn act fibernet routers and post here
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Sree Raja (@sreeaskanna) reportedI’m only asking for a permanent solution. Why was an incompatible router installed? Why wasn’t it identified earlier despite repeated complaints? If this isn’t resolved, I’ll be forced to approach the consumer grievance forum. #ACTFibernet #CustomerService (3/3)
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Arun (@ArunachalaRaman) reportedSubject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet
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JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported@ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.
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Dr Gowtham Sivaswamy (@gowtham_cool) reported@ACTFibernet internet stopped working again after 5 days , reopened the complaint SR10381189222524. Kindly rectify asap, frequent disconnection happening
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Harsh Agarwal (@President_Roley) reported@ACTFibernet The customer care shamelessly tells it will be solved within 24 hours for 3 weeks and never solves it. Reaching out via email is also useless. Never buy anything from ACT. @ACTFibernet If you have a bit of shame left. Check my ticket number SR10180846433465