ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Praveen Bhaskar Ch
(@Pravveen951981) reported
@ACTFibernet @zomato @letsblinkit It will take 48 to 78Hrs just to upgrade the plan, Hyderabad sales team is not concerned about the customer's time and money, we need to keep on follow up, for the mistake that we made by opting ActFiber services. I really don't appreciate these people Beaing customer for 5years
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Siddanth Reddy
(@siddanth507) reported
@ACTFibernet 8160201397, Hyderabad. Unfortunately no one visited my house yet to resolve the issue. I can't resume my work yet.
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Abhishek
(@abhiven92) reported
@ACTFibernet Without my knowledge the ticket has also been closed- SR10166786399534. I have responded that the issue has not been closed to the number but it says no ticket is available.
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Sparsh Prajapati
(@sparshprajapati) reported
@ACTFibernet I have shared mobile number on dm. If it is not resolved by tomorrow I will escalate it and will never take your service again
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Siddhartha S Roy
(@thesidhuroy) reported
@ACTFibernet why do i have to tweet at least once a month for no internet? Is this okay as per your service standards? If you're unable to provide uninterrupted service, tell me, there r other providers in Bangalore, who r cheaper! For now plz restore service. SR10266785631394
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Rahul Bhat
(@rahulbhat13) reported
@ACTFibernet such a shameless people you and your guys @BlrCityPolice we would like to complaint of ACT they are digging without permission in the society at Mesthripalya and damaging the cable of @NammaBESCOM and has given us a outage of 8 hours due to this.
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Shantanu Chatterjee
(@shaan_tanu) reported
@ACTFibernet Horrible first experience interfacing with your customer care. No issues get resolved! Major account related issue not attended to!! What’s going on?
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Sumanth
(@sumanth_0193) reported
Hello @ACTFibernet any plans of expanding the service. Been a year listening to same statement the server box is full waiting for approvals Any plans of approval or atleast refund my money @ACTFibernet Account No: 101450262057
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asha krishanaswamy
(@ashabangalore5) reported
@ACTFibernet @zomato @letsblinkit ACT TEAM...fedup with your poor service. No internet connection. You arr cheating customer like me who is paying monthly bill in advance. a503 wilson manor apartments, Wilson garden B 27
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Muzamil ahmed
(@Muzzukaiff) reported
@ACTFibernet It's been frustrating bullshit service from many past days connection was up n down after multiple complaints no one is visited today The connection is not working from morning... If u PPL not able to help please tell me to jump to other broadband😡😡😡😡
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naresh koppu
(@koppunaresh) reported
@ACTFibernet I am facing internet issue frompast 3 days . No response from Act fiber net My ticket number is SR 10166769659974... please resolve as early as possible
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Ravikumar_bvv
(@BVVRavikumar) reported
@ACTFibernet Nobody has contacted & they closed the ticket without refunding my money, What kind of child's play is this every time I tired of this ****, i will lodge a complaint against you guys in consumer forum That's the correct way to teach you guys a lesson
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Rohit Kumar
(@rohitrajskk) reported
@ACTFibernet Do you provide fraud training instead of training them to resolve issue faster? My last two tickets were closed without issue being resolved and your representative told me that they need to close the ticket before 24 hours.
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Aliza Virani
(@AlizaVirani3) reported
@ACTFibernet Extremely disappointed. Had requested for a new connection. The man (Omer) came, "attached the wire" and left. There was a configuration issue. He said it'll take time. He requested that since I have a short use purpose, I could connect it manually, everytime.
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Shashank Shekhar
(@shashank736) reported
@ACTFibernet Whenever I am raising a complain for internet issue, you are taking 24-36 hours to resolve. I cannot bear such big down time. Please help in resolving this in next hours.
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MAHENDRAN G
(@pri4mahesh_g) reported
@ACTFibernet @TRAI heights of service, act executive has failed to disconnect the connection post my request and I have been charged for rental which I haven’t used, still the bill outstanding shows as ₹546.30 for no error from my end. No call backs or closure done yet
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Sparsh Prajapati
(@sparshprajapati) reported
@ACTFibernet such a bad service from you guys. Worst customer care I have seen. We have been calling you guys for the last 5 days for shifting our connection but you guys are not responding. Instead you guys charged us extra when we have already paid the amount and disconnected.
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Siddanth Reddy
(@siddanth507) reported
@ACTFibernet To whomever it may concern, 1) I've faced internet issue on 28th Dec 2022 and i raised a ticket at 9:30pm and it was resolved after 9 hours at 6:40pm. I had to take a full day leave as i couldn't work even for 5 mins bcoz of weak mobile network in my area.
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Chander Sheel Bansal
(@ChanderSBansal) reported
@ACTFibernet My internet is down for last 1 hour and I don’t even know the reason for the same. My ticket No is SR10166786125204. Very poor service and response. Email response says 24hrs. It is pathetic.
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Praveen Bhaskar Ch
(@Pravveen951981) reported
@ACTFibernet when tweeted in the morning regarding , your service one of your team member, requested to delete message and asked to tweet in DM, and I have considered the request...now your service team person behavior is abnormal way, instead of solving the issue he is arguing
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Ugendra BhushanSingh
(@iam_tubs) reported
@ACTFibernet You suck, your team sucks, your services sucks!!!! Customer since 2008 and hanging in since 3-4 years even with the unresolved issues! Now it's peaks, no connection, no refund, no response!!
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Chander Sheel Bansal
(@ChanderSBansal) reported
@ACTFibernet Even after more than 6 hours and despite assuring to restore connectivity by 7pm, my internet is still not working.
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Mayuravel
(@MayurCule) reported
@ACTFibernet HI, my ticket number is SR10366784634094 , could you please help as I'm unable to WFH. Please give me an update
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MAHENDRAN G
(@pri4mahesh_g) reported
@ACTFibernet @TRAI no response from anyone from act and I am following it up daily from November 20th till date. No callbacks or issue closed. Is Anyone looking at it. Even Twitter response also no use
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Praveen Bhaskar Ch
(@Pravveen951981) reported
@ACTFibernet @zomato @letsblinkit Even after making the payment for 5+1Months plan, with 50Mbps, speed in the App, it is still reflecting the due amount, since being of my connection I have never opted any monthly plans, a always choose minimum 6months plan. But in between,they change the plan without intimation
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Upendra
(@Upen828) reported
@ACTFibernet It’s been 4 months I have bought the connection and have logged enough of complaints yet the frequent disconnects haven’t stopped and team does want to replace router. I have been given refurbished dlink router which is also problem and the team very clear they can’t
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VANSI NITESH
(@VANSINICK) reported
@ACTFibernet Yes but I am not at all happy with the service and the time taken to resolve the issue.
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Abhishek
(@abhiven92) reported
@ACTFibernet Our internet connection is not working since morning and now your person says another 24 hours. We are WFH and now everything is stalled. It’s been a recurring issue, you fix it only temporarily. Need a permanent solution
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Sparsh Prajapati
(@sparshprajapati) reported
@ACTFibernet You people are looting.@reliancejio @airtelindia you guys should have better connectivity in my area. I am living in Bangalore and your guy says that we cannot provide you service.
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Utkarsh Dubey
(@Utkarsh252291) reported
@ACTFibernet please arrange a call back very bad customer service this is pathetic @BalaMalladi