ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Coimbatore |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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@run
(@run09149293) reported
@ACTFibernet again broadband Is down, hope it will not take 18 hours to fix like last time.
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Svs Sai
(@sreeram4554) reported
Dear Bala Malladi, ACT CEO, Can you get your ACT customer Support team to be more professional ? The customer support is pathetic. Most of the time the issue are closed without resloving. Please Fix my issue @ACTFibernetHYD @ACTFibernet worst customer support ever
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Adheep Mohan
(@adheep_mohan) reported
@ACTFibernet if you guys cant rectify the issues that is coming in IVRS, as a customer what should we do for doing the shifting, I will definitely try taking a new connection from some other provider.
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i_am_@bhi
(@iambhi2) reported
@ACTFibernet Why is your service so bad when a service request is raised? Is the intention only to get the bills paid ? One more reason to shift to #JioFiber
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Richard Andrews
(@richie970) reported
@ACTFibernet this is really pathetic service. I had reported there is no internet 2days ago but no resolution till now. You guys seriously have no interest in working. I am from mehdipatnam, hyderabad. I tweeted yesterday too but no resolution yet. Waste of my money and time!!
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jpedward
(@jpedward2) reported
@ACTFibernet Hello Very disappointed with your service Have raised request to disconnect ACT Fibernet connection first week of January 2022 SR# SR10363839997621 Reason for disconnecting; House shifted 1/n
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J k jolly
(@jkj0905) reported
@ACTFibernet I am having problem with my account no 110638071320 and 110638092910 where download speed is very low and internet speed is getting effected. This has been recurrent problem. Please send a Senior Technician asap
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Abhhishek Gupta
(@Abhhishek_Gupta) reported
Hi @ACTFibernet , it's been over 24 hours since my internet is not working. Already raised a complaint but expected resolution time is also over. Complaint ticket- SR10264058017784. Please fix this issue asap.
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Svs Sai
(@sreeram4554) reported
Dear Bala Malladi, ACT CEO, Can you get your ACT customer Support team to be more professional ? The customer support is pathetic. Most of the time the issue are closed without resloving. Please Fix my issue @ACTFibernetHYD @ACTFibernet
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Sarfaraz Shaik
(@uarshaik) reported
@ACTFibernet if the account deactivated neither option to reactive. Pathetic service and your policies. #****
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 81st consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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Pramod
(@pramodatta1) reported
@ACTFibernet I called 5-6 times in the past few weeks for a rewiring & tickets are getting opened by your support for diff purposes & getting closed by your staff with no action. Call back requests are also not honored. Are you taking the customer for granted? Can anyone help?
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Adheep Mohan
(@adheep_mohan) reported
@ACTFibernet Pathetic customer service. I am trying to shift location for my ACT connection in Bangalore and IVRS asked for filling a form. After everything got filled, unable to finish KYC for the last 10 times I tried for doing it. Not returning to ACT website.
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Sharique شارق
(@shariquenomani) reported
I have a issue with broadband package in lucknow. Need to talk to some proper number. @ACTFibernet Account number 119496582863
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Abdul Azeem
(@Abdul77867) reported
@ACTFibernet hi got new act connection just 2 days before.. This for my first experience with you sorry to say but is very pathetic..please help me with disconnect your connection and refund ASAP...
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syed.asif
(@Syed8050543049) reported
@ACTFibernet Still waiting for the call! This is the worst experience which I have faced ever with CX support.
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hrishikesh
(@hrishik56940186) reported
@ACTFibernet Horrible service by your team. I didn't receive the refund even after 14 days and your team still says 7 more working days to refund. I should care to complaint directly on your CEO instead of ur worthless costumer team.
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Anoop
(@_anoops) reported
@KotakCares @KotakBankLtd I can give it a shot via web and confirm shortly. But with respect to the app, it doesn't work when on @ACTFibernet. I reinstalled your app to confirm.
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Priya Shah
(@PriyaSh77792525) reported
@ACTFibernet @ACTFibernet : I have spoken to your customer service desk that i have not got any call back though you put this up on twitter. So now either you refund me my money or face severe consequences
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Naveen Sodem
(@nisar_naveen) reported
@ACTFibernet I think it’s more of a problem at server level in Tirupati town. Frequent disconnections will result in people moving away from your service. This is happening too frequently 😞
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Mehul Solanki
(@imehul1989) reported
@ACTFibernet I haven't received any callback and Internet is still not working. This is really frustrating. This is happening every month since last 3 months.
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Mehul Solanki
(@imehul1989) reported
@ACTFibernet Your ticket SR11764063970304 is tentatively expected to be resolved by 2/4 (MM/DD) between 16:00 to 19:30. Team ACT Internet was supposed to be working by 7:30 PM today. Still not working.
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mohan venkat krishna
(@MOHNAVENKATKRIS) reported
@DoT_India Till date ther is no action or resolution had made from the concern @ACTFibernet service provider who steals power from people like me to run there services, and not settling the amount they had promised to pay for the power supply there are using from my meter, i feel pete on bu
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J k jolly
(@jkj0905) reported
@ACTFibernet I am having problem with my account no 110638071320 and 110638092910 where download speed is very low and interspersed is getting effected. This has been recurrent problem. Please send a Senior Technician asap
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The Enigmatic Mallu
(@EnigmaticMallu) reported
@ACTFibernet no internet since two days. 7995737832. This is unacceptable. Please disconnect the connection atleast I can use other service providers
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bsd_dude
(@mzs114) reported
Any issue on Airtel broadband, I call CC and I am asked to "use thanks app", no thanks! If you can't provide a simple website, I'll switch my connection. @airtelindia Learn from @ACTFibernet
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Anil Menon 🇮🇳
(@anilmenen) reported
Last 2 yrs I am waiting for @airtelbroad in my area still today they are yet to service my area bcoz their competitor @ACTFibernet . Plus Airtel local fiber guy does not want visit area and check if they can cover that area, his readymade answer "not in our coverage area" 😔
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Venkat Yalamandala
(@venkatydp) reported
@ACTFibernet Last 2 months , I am facing frequent disconnect and slow browsing issues . Multiple complaints raised , but no resolution yet. Field Enginner will check in physical connection level and says everything fine .Please check and resolve the issue.
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Dhinesh Kumar
(@dhinesh17) reported
@ACTFibernet Very poor customer support from your end. BB co went down by morning around 11 till now issue isn't resolved. ETR is updated as tomo 10 am. If it takes 24 hrs for you to fix an issue, atleast have courtesy of calling and explaining that problem. SR10864061940824
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ConfusedIntrovert
(@cnfsdintrover2) reported
Hey @ACTFibernet, contacting ur team from last 4days to shift my connection and there is no response. Finally had to cancel my subscription, cause u gave me no choice. Thanks for ur awesome service!! Account ID: 111572791821