ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (23%)
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Total Blackout (10%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sudheer
(@SJK_2015) reported
@ACTFibernet Dear Mr. Bala Malladi, I want to remove the connection. Pls let me know the process. It is absolutely useless service you guys provide. My issue is still not resolved, for payment you guys call up thousand times, but the service you guys provide is utterly useless.
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San Holo
(@Ineedsomesleep) reported
@ACTFibernet My internet is down again for the second time this week! Get your ‘act’ together! I am missing important meetings because of your terrible service! SR10253927776832
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mahesh
(@desk_diver) reported
@ACTFibernet Not fooling your customers at all. Your customer care call center is down in dumps. You just disconnect the call in between. Your app does not have the option of raising complaints against rude employees and unasked for robotic marketing calls.
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Anto Fernando
(@amirthanto) reported
Not getting proper internet for past 2 weeks. Morethan 50hrs downtime. Worst service by @ACTFibernet. Any better suggestions? app100 cust in our apartment facing this problem.
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mahesh
(@desk_diver) reported
@ACTFibernet Close to a year since I gave up my connection and I still get crappy calls to restart. I WON'T RESTART. Your customer care executive Selvaraj has the audacity to suggest that I give an alternate number. When I asked for an escalation he disconnect my call.
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet Uninterrupted? Give proper service first every freaking day every day same problem even escalating it many times still the same ****
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Mukesh Bardwaj
(@Mukesh_Bhardwaz) reported
@ACTFibernet No resolution provided by ACT. 3 Months over.. Many ticket raised and closed without any solution. Worst customer care by ACT.. Never to go for ACT connection. Very bad experience..
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Mani Kumar
(@maniakspu) reported
@ACTFibernet Support is working? Or sleeping? I have sent email regarding billing dates.. no one care to reply.. Should I regret my decision to go with ACT?
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Sudheer
(@SJK_2015) reported
@ACTFibernet Dear Mr. Bala Malladi, I want to remove the connection. Pls let me know the process. It is absolutely useless service you guys provide. My issue is still not resolved, for payment you guys call up thousand times, but the service you guys provide is utterly useless.
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Sreekar_ui
(@Sreekar_ui) reported
@ACTFibernet You never gonna make a call back i know that
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Vishnu Aravind
(@VishnuA57986452) reported
Made a Twitter account to tweet to @ACTFibernet to STOP calling me. . . I have discontinued your subscription due to extremely poor network and customer support. There nothing you can say that will make me connect back.
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Thakur Naresh Singh
(@ThakurNareshS19) reported
@ACTFibernet Please kindly refund my money I think your list bothered about customer... Hope you will refund my money as soon as possible... worst service....
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Aman
(@aman4mail) reported
@ACTFibernet Poor coordination between sales and installation team. Please refund my money. Absolute wastage of time. A/c No - 110539124296 Enquiry No - 110538528366 Disgusting!
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Godblessprav
(@puravbhandari) reported
@ACTFibernet I've registered a complaint via email considering you've not asked me contact number to arrange a call back
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electrical technician
(@tariq2804) reported
@ACTFibernet Hello @ACTFibernet . Solve service problems first then you can go for offers.. i sent email and sent a tweet too, still no response from you ppl.. may i know why ??
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Revanth
(@ChintalaRevanth) reported
@ACTFibernet ticket number SR10153901073772. Still no call or update from your team. Very poor service from your guys
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chennahiremath 1990
(@Chennahiremath1) reported
@ACTFibernet Acct - 102529643375. My tickets are getting closed automatically without being resolved from last 20days. I did all the follow ups but nothing is happening. Only option left is switch to different vendor. Never expected this kind of service from @ACTFibernet
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P. Srikar rao
(@Srikarrao123) reported
@ACTFibernet @consumerforum_ The customer service executive was pathetic in their words, no callbacks will be received. they will lie about everything The internet is not working from the installation, Pathetic service DON'T OPT FOR ACT FIBERNET. WORST SERVICE
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Lenin VJ Nair
(@leninnair) reported
You guys are not helping out in any way to address my request. Customer support is extremely bad @ACTFibernet I have called and emailed your appellate authority and nodal officer also. They are hell bent on not responding or helping out.
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Skshahidshareef
(@Skshahidshareef) reported
@ACTFibernet team this is my services request.SR10153890559622 still the technical issue was not resolved facing so inconvenience please resolve on priority
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mahesh
(@desk_diver) reported
@ACTFibernet It's been close to a year since I gave up my connection and i still crappy auotmated calls asking me to restart. Customer care disconnected my call twice.
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet @CMOTamilNadu Were you all acknowledged for the worst service provider ? Like worst one in the country?
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Revanth
(@ChintalaRevanth) reported
@ACTFibernet No call back even after 5 hours. @ACTFibernet worst service guys
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Srk (தமிழன்)
(@sivark_offl) reported
@ACTFibernet The worst customer care ever, when you guys don't have professional team don't call yourself as best. Now you guys stopped the complaint raising option through the App and customer care number not reachable.
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Aqeela Fatima
(@AqeelaFatima4) reported
@ACTFibernet what do we answer our organisation if act fiber provided this kind of services and trouble this frequently?
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Aqeela Fatima
(@AqeelaFatima4) reported
@ACTFibernet Again i have trouble from act fiber .. And i want to make sure i post this at every social media.. I called up customer careens asked why my internet is not working .. the customer care associate tells me that there is a disconnection at the power box ..
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Chitti Babu
(@rahulpulipati55) reported
@ACTFibernet Worst service this is 6th time of disconnection in 60 days. The technician is not at all responding to calls.
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Aditya Rao
(@jixxxxy) reported
@ACTFibernet Haven't received any call yet. 5 hours with no network.
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Aravind Shiva
(@aravindshiva4) reported
@ACTFibernet Regarding Update Plan for account 103332940299. As of now my account is de activated for non payment but am trying to update my plan from 6M plan to 1M plan . I have mailed your help desk still no response. Please help to re activate as soon as possible
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Merv_2314
(@Merv_2314) reported
@ACTFibernet Hello Team, what is update ? Still trying to figure out the problem ?