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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 23% Wi-fi (23%)
  • 8% Total Blackout (8%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Kolkata, Chennai, Bengaluru, Pune, Hyderabad, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

CityProblem TypeReport Time
Chhindwāra Internet 2 hours ago
Kolkata Internet 5 hours ago
Chennai Internet 6 hours ago
Bengaluru Internet 9 hours ago
Bengaluru Internet 10 hours ago
Chhindwāra Internet 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • thisissharath
    Sharath (@thisissharath) reported

    @ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

  • manishkundan01
    manish kundan (@manishkundan01) reported

    @ACTFibernet, I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Since then, I've called customer care every day. Every time, I'm told an engineer will visit "today" yet no one has shown up. #CustomerService #ACTFibernet

  • ImprabuP
    Prabu P (@ImprabuP) reported

    @ACTFibernet Worst onboarding experience in Chennai. It's been 3 days since I paid for a new connection, yet installation is still pending. My home already has ACT wiring, but your sales team and field engineers seem completely uncoordinated. Very disappointing for a new customer

  • bharathgoud2002
    bharath goud (@bharathgoud2002) reported

    Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

  • ShanbNit
    NiShan (@ShanbNit) reported

    @ACTFibernet - your customer service are using every trick in the book to get me to move from my current plan Blaze. Their fav line is it is not available anymore and customers have to choose the higher package. This is half truth as existing customers can continue on that plan

  • Vedatravelbook
    Veda Paruchuri (@Vedatravelbook) reported

    @ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?

  • AnustupD
    Anustup Das (@AnustupD) reported

    @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

  • TusharAgar4860
    Tushar Agarwal (@TusharAgar4860) reported

    Hi @ACTFibernet again started facing issues within a month. Will I get refund now. Out of 3 months paid atleast, 5 days internet did now worked in first 1.5 month

  • thegr8uk
    Nikhil Kaveth (@thegr8uk) reported

    @ACTFibernet Update: I received a callback from the ACT Broadband billing team, and they have adjusted my bill by crediting the charges for the outage period. Thanks for the prompt action and for resolving the issue. @ACTFibernet

  • airnoforce
    R (@airnoforce) reported

    @ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this

  • kjoshi0202
    Kartikaya Joshi (@kjoshi0202) reported

    @ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314

  • RavIndra559
    Ravindra (@RavIndra559) reported

    @ACTFibernet SR10181019585864 - internet is not working from Saturday. Deadlines are crossed 3 times. How should we work.? @act

  • saiveera8
    Sairam Veera (@saiveera8) reported

    Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago

  • sanatanadharma1
    sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported

    Never use the @ACTFibernet app to renew your subscription for a plan change. I asked renewed for a plan with lesser speed and paid amount showed y app but they failed to effect plan change and harassed me with a view to keep me on the old plan with higher subscription. Frauds

  • beingmejst
    just being honest (@beingmejst) reported

    @ACTFibernet Just got internet back. Issue resolved. TY

  • _4Ruffle
    Ruchi (@_4Ruffle) reported

    @ACTFibernet Also, in 6+ hours nobody visited, this is an optical fibre cable issue you know already from ticket and backend diagnosis confirmed. This needs a technician visit and I will keep escalating.

  • karthikraoul
    karthik (@karthikraoul) reported

    @JioCare From past one week i am facing Jio wifi internet issue. its keeps fluctuating.I am not seeing option to contact customer care. One of the worst service. If you can't resolve i will move to Actfibernet.

  • Sanntosh33
    Santosh Gupta (@Sanntosh33) reported

    @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

  • pulcharr
    Pulcher (@pulcharr) reported

    @ACTFibernet pathetic service! Moving to absolutely anything else from tomorrow. Thanks for nothing! Also, your customer service representative on call seems to enjoy customer's problems. May be train them well.

  • abhinavsays42
    abhinav sinha (@abhinavsays42) reported

    @ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.

  • jaineshbp
    Jainesh Patel (@jaineshbp) reported

    @ACTFibernet severe connectivity issues this week. Also not working since last 24 hours! Terrible service My X account has just become a way to raise issues regarding ACT Internet as no one in your customer service responds back!

  • KarthikeyanS01
    Karthik (@KarthikeyanS01) reported

    @ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

  • beingmejst
    just being honest (@beingmejst) reported

    @ACTFibernet Still no internet. Seriously, this issue has been going on since yesterday 5:30pm and still not resolved yet. I was told someone will contact me but again no contact from anyone from ACT not any new update if anyone is even working on the issue or not. Please fix this issue asap.

  • ssaravananmechg
    saravanan s (@ssaravananmechg) reported

    @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

  • talk2ashishm
    ashish mishra (@talk2ashishm) reported

    @ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this

  • runthusiast
    Sachin Gogia (@runthusiast) reported

    @ACTFibernet - You need to get your ACT together. You have been making false promises openly, whereas the ground truth is that no one cares. On May 29th, I paid you for a plan change to convert to a 6-month plan, which comes with mesh routers. No updates yet! The service request you logged doesn’t even show up in my account. 🤔

  • Sriram0508
    Sriram Rajaram (@Sriram0508) reported

    @ACTFibernet Mesh network Installation pending since 5 days. Pls check.