ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 16: Problems at ACT
ACT is having issues since 02:10 AM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (2%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Coimbatore, Hyderabad, Jaipur, Bengaluru, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Coimbatore |
Internet | |
| Hyderabad |
Wi-fi | |
| Jaipur |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhishek
(@Abhishekf1) reported
@venkybengaluru @ACTFibernet This is a Bengaluru based company and it doesn't even know what the local culture and language mean. @ACTFibernet I guess ur PR and marketing team is as worse as ur customer service and net speeds. Shame on you. Shift ur HQ to north or chennai.
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isha gupta
(@guptaisha) reported
@ACTFibernet I have spent 2 hours trying to fill your form for relocation of connection, it's **** website. Is there a way I can get a human to take my call? Kindly help!
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Shyam R. Nair
(@iamShyamR) reported
@ACTFibernet after wiring work that was done in our apartment, my Internet speed has come down to 80mbps from 300 mbps. The technicians are not accepting our request to fix this over the weekend, as we don’t like any Internet disconnection during weekdays. Please help.
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Shailender Y
(@its_Shailu) reported
@ACTFibernet No, not yet resolved power backup issue
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Vaibhav Shukla
(@Vaibhavdigit) reported
Facing Speed Down/stuck issue from last 3 months, not get any solution from @ACTFibernet, and complaint close without any technician visit. Worst and Horrible Internet Service in #Lucknow . Ticket no. SR11966880913114 .
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நரேஷ்
(@nash171282) reported
@ACTFibernet Your ACT Fibernet Ticket no: SR10366883827454 almost every 2 weeks there is a internet issue. Why is the service so poor? I have been using ACT for more than 7 yrs and this is really bad from last 1 year... If u DNT change... I have to change my internet provider
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Main Pappu Hoon
(@Wahwahwah123456) reported
@ACTFibernet Near hyderabad, Manneguda area None of customer have their mobile & email registered on fiber net portal. There is scam of providing entire society on one ID. No customer support. 12 people from society recently shifted to @airtelindia Fiber net is disaster
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Phanindra Gopal Yadavalli
(@PhanindraGopalY) reported
Hi @ACTFibernet, I understand you want to regain the lost customer. You should have taken care of your services earlier, but now you have to stop pestering with emails and continuous calls. I will reach out if I need your services again. #stoppestering Thanks!
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Venkat Sai
(@Venkatvenky16) reported
@ACTFibernet I have deactivated your service and paid extra amount for the service used.why can't that extra amount I paid can't be refunded.Very cheap trick to loot customer money.Had a word wit ur CC team,he asked me to reactivate the service to get money back. Wow Seriously?
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Arivukkarasu
(@ArivukkarasuM) reported
@ACTFibernet #actchennai its been more than 7 days we raised complaint but no proper fix. 1day working next day gone.. is your service team is competent enough to fix or Am I force to change my service provider?
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Gowri
(@Goco2018) reported
@ACTFibernet Kindly provide me with your support at the earliest.
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Saste Log
(@sastelog20) reported
@ACTFibernet my act fiber net is not working at all, and your executive has stopped answering my call also
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Jagadeesh
(@jagadeesh376) reported
@ACTFibernet None of your team has addressed the issue till now!!!It's been almost 4hrs since the internet is down!!???
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Robin Kumar
(@Robin_Kumar) reported
@ACTFibernet From the day of installation of my new broadband connection, there is frequent disconnection issue. Even after raising the complaint multiple times,no action taken. So, refund my money back and permanently disconnect my Broadband connection.
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VANSI NITESH
(@VANSINICK) reported
@ACTFibernet Quick resolution means to resolve the issue immediately or as soon as possible not after 24 hrs or 72 hrs. First assign this issue to the technician
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Sumukh Ananth
(@sumukh_ananth) reported
Feels like I'm living in 18th century. How long do you need to repair a god damn WiFi @ACTFibernet Pathetic customer care. No update even after calling the customer service.
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Sagar
(@sagar9454) reported
Hey @ACTFibernet you are spamming daily with almost 10 calls everyday since last one month. Your executive calls and tells I will no more recieve calls. Pathetic customer service. Will have to go to ombudsman if this continues.
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Murudi Lokeshwari
(@lokeshwa3) reported
@ACTFibernet installation & activation not done till now as it was promised by act Fiber support team.. How can @ACTFibernet be poor at its service.. Pls help us
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prudhvi raj
(@prudhvi_gudala) reported
@ACTFibernet my entire life spoiled the act compeny feedback it’s very bad it’s physically mental tention no jobs in comepny it’s not conceder it’s rejected my jobs reason act feedback in baground check
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Sunil Manohar
(@s_mk2001) reported
@ACTFibernet Till now received only phone calls from your team asking to restart the router. But after that also still it’s not working and they have no answer for the issue. Can you please expedite the resolution
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hemanthsingh
(@hemanthsingh) reported
@ACTFibernet internet is down again, 3rd time in recent weeks, will again take you over a day to fix. Why does this keep happening all the time?
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VANSI NITESH
(@VANSINICK) reported
@ACTFibernet My Internet is not working again. Every 15 days there is a problem with the junction box. Raised a complaint yesterday evening and no technician is assigned yet. ACT is the worst service provider in this country.
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nouserfound
(@nouseraddress) reported
@ACTFibernet if you didn't resolve my issue permanently please let me know refund process.. So i can change my broadband to @airtelindia... Your ACT Fibernet Ticket no: SR11766880200164
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BrainAndSpineDoctor
(@satishbrain) reported
from
PETROL BUNK ORR, State of Karnataka
Hey shameless @ACTFibernet when will u stop ACTing like a third rated service provider and start giving some internet connection at least for few days a month… in #siliconcity #Bangalore if you can’t then u better wind up and make way for others.. tired of ur junk services.
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Sunil Manohar
(@s_mk2001) reported
@ACTFibernet team since morning my internet is not working in Bangalore and I am not getting the desired response from your team. Can you please expedite the resolution?
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nouserfound
(@nouseraddress) reported
@ACTFibernet my Internet was not working for last one week your team resolve that issues nd now after 2 days my Internet is not working again one of the wrost broadband service by your company. ACT Fibernet Ticket no: SR11766880200164
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Ngangom Max
(@ngangommax) reported
@ACTFibernet Please stop spamming me with multiple calls daily. I have requested many times to delete my account. I have relocated to another city where you don't have service. So for God sake please stop calling me. It's like talking to a teenager.
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ewnele
(@ewnele) reported
@ACTFibernet repeatedly your field engineers are closing tickets without actually resolving them. Once again issue of no internet when power flips is pending for 3 weeks. Can you pls look into this problem?
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Jagadeesh
(@jagadeesh376) reported
from
Hyderabad, Telangana
@ACTFibernet A/C no.101008155935 Internet is down since today 8AM..Please address the issue asap
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பிரசாந்த் கலைவண்ணன்
(@prasanthtinku22) reported
Kuduos to @ACTFibernet @ActfiberC for lightning fast response. It’s been three weeks but still couldn’t get a proper resolution from @ACTFibernet customer service. Why would ACT charge me for hungama subscription ?