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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 68% Internet (68%)
  • 23% Wi-fi (23%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Lucknow, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.

CityProblem TypeReport Time
Bengaluru Internet 20 hours ago
Hyderabad Internet 2 days ago
Lucknow Internet 2 days ago
Bengaluru Total Blackout 2 days ago
Hyderabad Wi-fi 2 days ago
Hyderabad Internet 3 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • 1400MicroGrams
    Satadru Deb (@1400MicroGrams) reported

    @ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public

  • SocialCarmelita
    Carmelita Fernandes (@SocialCarmelita) reported

    @ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.

  • jasneetbhatia
    Jasneet Singh (@jasneetbhatia) reported

    @ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.

  • i_mranjit
    Ranjit (@i_mranjit) reported

    @ACTFibernet @ACTFibernetHYD @ACT_Issues Extremely disappointed. You promised router delivery in 3–7 days. It's now been 10 days, and despite calling customer support every day, I only get false promises.

  • DeepakAnthony78
    ANTHONY JOSHUA DEEPAKABALi (@DeepakAnthony78) reported

    Your @ACTFibernet customer support is extremely disappointing. Your call centre numbers are not working, and your technician is not responding to our calls. Please contact Saranya Carmel Building, Jayanagar immediately and resolve the issue at the earliest. Regards, Deepak

  • susheelshetty
    Susheel Siddamshetty (@susheelshetty) reported

    @ACTFibernet It's been over a week and my issue is still unresolved. nothing is happening on the ground. I'm tired of chasing different people for a basic service. Stop the excuses and resolve this immediately. #PoorService #ACTFIBER

  • Loga_70
    🐧 (@Loga_70) reported

    @Vaathiyaar_Offl @ACTFibernet Airtel best in customer service

  • GaneshNataraja5
    Ganesh Natarajan (@GaneshNataraja5) reported

    SR10381257301624 one more time. New week new issue new ticket. @ACTFibernet

  • pawan_wind17
    Pawan Kumar Ram (@pawan_wind17) reported

    @ACTFibernet Because of the extremely poor experience and the unprofessional handling of my request, I have asked for the cancellation of my new connection under Complaint No. SR10281329567325. Please confirm when I will receive a full refund of the amount I paid.

  • ishwarachanta
    Ishwar Achanta (@ishwarachanta) reported

    @ACTFibernet what gives? No response to repeated complaints on disruption at Egmore, Chennai! Calls to customer svc being cut off @trai @dot

  • Vaathiyaar_Offl
    Tea Kada Raja (@Vaathiyaar_Offl) reported

    @ACTFibernet I have never seen a more pathetic network than this; customers should switch immediately—it is in your best interest.

  • Krishne34975677
    Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported

    Hi @ACTFibernet , No internet since morning, please fix at the earliest or give a reason of delay. This is frustrating. SR10181374443244

  • Saibrahmam5
    Uday 😛 (@Saibrahmam5) reported

    Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    @jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore

  • priyankamccall
    priyankamccall (@priyankamccall) reported

    @ACTFibernet I've been trying to reach out for a router upgrade and I'm not getting any call back from your customer support. Pls help here.

  • ashwat01
    P. Ashwat Kumar (@ashwat01) reported

    @ACTFibernet SR11081359642054 issue still not resolved. It's more than 24 hours.

  • 1400MicroGrams
    Satadru Deb (@1400MicroGrams) reported

    I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

  • _AniruddhaDate_
    aniruddha date (@_AniruddhaDate_) reported

    For anyone else reading this please look for the reputation and track record of the provider before committing. We should have read the Reddit and X reviews. But that is on us. Nothing against ACTFibernet, hope they do better in the future. #bad

  • naween__
    NW (@naween__) reported

    @ACTFibernet No internet since 6 hours and still no resolution. Raised a ticket already but no progress yet. Pls resolve it asap

  • AmalenduPandit
    Amalendu Pandit (@AmalenduPandit) reported

    @ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?

  • BharathMaverick
    ஆர்आरC - 𑀭𑀸𑀫𑀘ं𑀤𑁆𑀭𑀦 (@BharathMaverick) reported

    @Dharmic_Jana @Anjud84 @ACTFibernet I have Jio. Occasionally speed issues (have to restart router after that it’s fine). Overall it’s good. CS is on time.

  • salian_rajath
    rajath salian (@salian_rajath) reported

    @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

  • mithilkhanter
    Mithil Khanter (@mithilkhanter) reported

    @ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it

  • CNallambakkam
    Chandramouli Nallambakkam (@CNallambakkam) reported

    @ACTFibernet I am calling your support number to make changes and it is asking me to register my mobile number. Do you have any human being who can pick up the damn phone? I don't want to register my mobile or install your app.

  • susheelshetty
    Susheel Siddamshetty (@susheelshetty) reported

    @ACTFibernetHYD @ACTFibernet Unacceptable service. SR10181161455084 remains unresolved 6 working days while your team keeps passing the issue between Prasad, Srinivas, Dhanunjay & others. Enough excuses. Stop the blame game, take ownership & complete action today.

  • iBalenduS
    𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported

    Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    Find a better service provider bro... @ACTFibernet is useless... My request is still pending from last two weeks... @DoT_India @JM_Scindia why are you not concerned about customer?

  • Prakashjiven
    Pj (@Prakashjiven) reported

    I have been facing issues frequently with @ACTFibernet and the service is very poor in recebt times #timetoexploreotherserviceproviders

  • lawnamiiiii
    orangesodashawty (@lawnamiiiii) reported

    @ACTFibernet why ******** is your dumbass internet not working again? actual dogshit service, scam *** company. switching to airtel asap

  • siddique725
    Shahnur Siddique (@siddique725) reported

    @ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.