ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Chennai, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Hyderabad	Internet	10 hours ago
Chhindwāra	Internet	14 hours ago
Hyderabad	Wi-fi	20 hours ago
Bengaluru	Wi-fi	1 day ago
Bengaluru	Internet	1 day ago
Bengaluru	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shivashish (@0xShivashish) reported 3 minutes ago

  @ACTFibernet @ACTFibernet @FiberAct It's been over a 9 days since I raised my shifitng request and 6 days as disconnection request (SR10281001985214), but there has been no resolution. Since my connection could not be shifted within the promised timeline, I had no option but to get a new internet connection. I cannot keep waiting because of the delay from your end. Please process my disconnection request immediately and close the ticket. Account No.: 102690825805

• 
  manish kundan (@manishkundan01) reported 6 minutes ago

  @ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet

• 
  Nivas Ravichandran (@nivasravi) reported 7 minutes ago

  @ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.

• 
  Dibyajyoti Panda (@dibyapanda7) reported 8 minutes ago

  @ACTFibernet after so many follow up with service request id SR10280864280114. When trying to get update on above issue customer support team putting on hold and later disconnect on their own. If my issue couldn't be resolved the say upfront. Ghosting is not ethical

• 
  Lakhan (@LakhanINTS) reported 14 minutes ago

  @ACTFibernet Why you are not issuing refund of remaining balance and closing connection. If you cannot give service, then just refund and close. Don't say refund policy and all

• 
  R (@airnoforce) reported 17 minutes ago

  @ACTFibernet Your customer care representative cut the call without even helping me...

• 
  sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported 17 minutes ago

  @ACTFibernet +change mybplan from 400mbps mesh to 150mbps mesh. Yesterday yiur helpline asked me to pay pro-rata for 400mbps upto yesterday and 1100/- which and paid. After payment of over RS.7500/- today you suspended my internet. You are total frauds. I am filing a police complaint

• 
  Varun 🇮🇳 (@krishsthoughts) reported 17 minutes ago

  @ACTFibernet Pathetic service. Always issue with my internet. I am facing issue with the connection since yesterday and also raised a complaint before 6:30 but no one responded and it’s been more than 12 hours and still no response. I can’t even connect to customer support.

• 
  M S S Reddy (@shivareddy9467) reported 18 minutes ago

  @ACTFibernet The technical service team is the worst. Without resolving the problem, they requested that I close the case.,Your ACT Fibernet Ticket no: SR10181004068024 last three days I am facing network issue.

• 
  Probiotic (@sun1385) reported 19 minutes ago

  @ACTFibernet @jagograhakjago The ETA keeps on changing. From yesterday 9PM to today 8PM to now showing tomorrow 7PM. There is an option to schedule callback from Service engineer. Trying that since yesterday. The engineer name keeps on changing and nobody calls back.

• 
  Vinod Anand (@VINODHANAND) reported 27 minutes ago

  @ACTFibernet Don’t know if so much efforts are needed from a customer to start the refund process? It can always take 2 weeks, but i was informed the process was never imitated after me calling thrice. Makes me think some fraud sales person took my money.

• 
  Satheesh lakshmanan 🖋‏‎‎சதீஷ் லெட்சுமணன் (@Saislakshmanan) reported 27 minutes ago

  Pathetic service from @ACTFibernet. Internet has been down for the past 2 days. (103456551476)

• 
  manish kundan (@manishkundan01) reported 27 minutes ago

  @ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService

• 
  NiShan (@ShanbNit) reported 28 minutes ago

  @ACTFibernet - your customer service are using every trick in the book to get me to move from my current plan Blaze. Their fav line is it is not available anymore and customers have to choose the higher package. This is half truth as existing customers can continue on that plan

• 
  Sriram Rajaram (@Sriram0508) reported 28 minutes ago

  @ACTFibernet Issue not resolved. Who told you so?

• 
  saravanan s (@ssaravananmechg) reported 30 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

• 
  Mahi (@jagdish_mahi) reported 31 minutes ago

  @ACTFibernet my society is new & all-most everyone is struggling with ACT fibernet service. Please help us & try to provide solution. Otherwise you might loose lots of new customers.

• 
  Uday (@uday9885) reported 34 minutes ago

  @ACTFibernet whats the use of ETR its been 2 days but non from your team has come to site to rectify issue with junction box if your team is so lazy to come to site and fix issue kindly refund my one subscription fee which I paid just 1 day before the issue arise kindly give ETA

• 
  Lakhan (@LakhanINTS) reported 35 minutes ago

  @ACTFibernet Please cancel my connection with refund for remaining days. Give me a call to shedule cancellation

• 
  R (@airnoforce) reported 47 minutes ago

  @ACTFibernet Pretty disappointed in the customer service... Please do something @ACTFibernet

• 
  ThinkWithPrashant (@Pro_ShantTweets) reported 48 minutes ago

  @ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.

• 
  Karthik (@KarthikeyanS01) reported 50 minutes ago

  @ACTFibernet Please consider this email as an official request to cancel my connection. I do not want to pay anything as I have validity till 22nd July. Kindly cancel the connection and clear your routers. I do not want your services anymore.  Most unprofessional bunch of people.

• 
  Dr. Tabrez Nasar, PhD (@TabrezNasar) reported 52 minutes ago

  10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService

• 
  Viyaki (@viyaki_s) reported 54 minutes ago

  @ACTFibernet It's been 2 weeks since I raised my complaint. Someone picked up my call once and then just disappeared. Now the ticket has been closed without even solving the issue. Why should I be paying for internet that I haven't been able to use?

• 
  S_u_n_d_a_r (jeYa) (@jeyasundar244) reported 55 minutes ago

  Dear @ACTFibernet CEO, my internet has been down since last night. I raised a ticket this morning, and was assured it would be resolved by 4 to 7 PM today. Despite a follow-up call and multiple attempts, the issue persists for over 24 hours. Ticket id:SR11481054655294

• 
  Khushi Chauhan (@khushikibaat) reported 55 minutes ago

  @ACTFibernet is the worst for real

• 
  Probiotic (@sun1385) reported 58 minutes ago

  @ACTFibernet @jagograhakjago With competition like Jio and Airtel, how will you survive with such pathetic service? And then blame big businesses for lost customers.

• 
  Pulcher (@pulcharr) reported 58 minutes ago

  @ACTFibernet Never mind. Today I booked another ISP. Moving away from your pathetic service forever

• 
  Anustup Das (@AnustupD) reported 1 hour ago

  @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

• 
  Pankaj Dewangan (@dewa_pankaj) reported 1 hour ago

  @ACTFibernet I've already raised a support ticket. My work has come to a complete standstill because my router needs to be configured properly. Could you please assign a technician on priority? This is impacting my work, and I'd really appreciate an urgent resolution. Thank you.