ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Delhi, Hyderabad, Guntur, Nellore, Chennai, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, New Delhi, Coimbatore, and Ahmedabad.

City	Problem Type	Report Time
Bengaluru	Internet	4 hours ago
Chhindwāra	Internet	10 hours ago
Delhi	Internet	12 hours ago
Chhindwāra	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Lalith kumar (@lalithkumar_18) reported 3 minutes ago

  @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

• 
  Rachit Mishra (@rachitmishra5) reported 3 minutes ago

  @ACTFibernet 3 times in a week my internet has gone down. I'm amazed at what kind of service you're providing. You should be ashamed for looting people of their hard earned money by providing such abysmal quality of internet. Have some shame and kindly "act" if you have any ounce of accountability left in you. SR10281702819744

• 
  Akriti Bajaj (@AkritiBajaj) reported 3 minutes ago

  @ACTFibernet I paid for activation of my internet plans almost 2 wks ago, but service is still not installed. Technician visited once, customer care has been unhelpful, and not responding despite assurances. This is unacceptable. Resolve immediately!

• 
  Kumar Panda (@Chumankp) reported 9 minutes ago

  @Airtel_Presence @airte Also this building phase 3 having 96 flat. If you want miss 96 customer by pushing airfiber. We are happy le move with @ACTFibernet So they already provided fiber connection to same building.

• 
  Ramjee Madina (@ramjee_rm) reported 10 minutes ago

  @ACTFibernet Your representative assured me the issue would be prioritized,resolved, and closed within 3 days. LIt’s been a week.Please stop making excuses and resolve the issue as promised.Please raise another disconnection request without making excuses.I need disconnection req immediately

• 
  Anku Sharma (@AnkuSha12771848) reported 12 minutes ago

  @ACTFibernet My name is Sandeep Sharma. I’m from T Block, Gali No. 4. My internet service has not been working since morning, and the issue is still unresolved. I have my work to attend to, so please look into this urgently and restore the service as soon as possible. Please help

• 
  Pallavi Dutta (@pallavi_dutta1) reported 13 minutes ago

  @ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?

• 
  Saurav Chakraborty (@Saurav23121990) reported 14 minutes ago

  @ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 16 minutes ago

  @ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet

• 
  yogesh sherman (@yogeshsherman) reported 18 minutes ago

  @ACTFibernet so in delhi their internet stops working within 15 days of installation think about other states and they couldn't resolve it , the worst part is they are unable to even provide ETA. They hired few staff and even they are untrained, Avoid ACT

• 
  Manisha Sharma (@ManiManisha) reported 21 minutes ago

  @ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?

• 
  Lalith kumar (@lalithkumar_18) reported 25 minutes ago

  @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 32 minutes ago

  @ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it

• 
  Singh Ranbeer (@socialevil2002) reported 34 minutes ago

  Don't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!

• 
  Gajendra (@gajendrajena) reported 35 minutes ago

  @ACTFibernet @ACTFibernet your backend team does excellent job in closing tickets, neither fixing the issue, nor investigating the root cause.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 37 minutes ago

  @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

• 
  tanuj raj (@tanujrraj) reported 41 minutes ago

  Genuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏

• 
  Vi (@vicky2ooo) reported 42 minutes ago

  @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.

• 
  Vikrant A P (@hexavik) reported 43 minutes ago

  Thanks for your pathetic service @ACTFibernet @FiberAct in Bengaluru, by charging for fiber connection and using copper wire, even though when asked for proper fober connection. Stop lying to your customers at the time of purchasing new connection. #actfiber #act

• 
  Rahul (@Rahuldiddy2) reported 43 minutes ago

  @ACTFibernet Someone called me.. and closee ticket without resolution🙏 @ACTFibernet

• 
  CA Mohit (@zygotemohit) reported 46 minutes ago

  @ACTFibernet @ACTFibernet You did not resolve the problem from my first message. You added another penalty charge to my account. The bill now shows 117 payable. Remove these penalty charges immediately. Account ID: 102788365699

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 47 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  Rahul Panda (@rahuulpanda) reported 51 minutes ago

  @ACTFibernet @rishdxtp Hi @ACTFibernet do we have any updates on this SR. While I do understand that issues could arise at times, but repetitive issues with your network or services raises questions on the trustworthiness and quality of service. Further, I advise escalated support to look as this case.

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 53 minutes ago

  @ACTFibernet Guys what is the way to have a conversation with a human agent at your end, Internet has been down for days now and all I get is your bloody bot telling me the ticket has been raised without allowing me to escalate.

• 
  Murali Krishna R (@muralismash) reported 54 minutes ago

  Where is my refund ? You have a pathetic service and now you talk about some crap and not refunding MY money.SHAMELESS Internet provider @ACTFibernet

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 58 minutes ago

  @ACTFibernet @ACTFibernet , Almost half a day gone today too and there is no resolution or closure yet. It is 5th day today without internet

• 
  Vansh (@vansh_bajaj11) reported 58 minutes ago

  @ACTFibernet no Internet since the last 21 hours no update provided by the team ticket is open or no action is being taken did not receive any call from the company worst service ever will never ever recommend ACT to anyone

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 59 minutes ago

  @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

• 
  Vatsal Bajpai (@vatsalbajpai_) reported 60 minutes ago

  Hey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs

• 
  Yogita Sharma (@YogitaS44968288) reported 1 hour ago

  @ACTFibernet I can confidently mwntion that @ACTFibernet @ACTFibernetHYD is the worst service provider. No value for tickets raised,follow up calls . Surprisingly you guys are swift enough to disconnect connection for small paymwnt delay from customers end