ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram and Tanjore.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Chennai |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhinanden S
(@abhinanden) reported
@ACTFibernet This is getting more pathetic. Got a call from Vivek from @ACTFibernet. I explained that my grandparents had moved in with my parents (who already have an ACT connection) due to a medical emergency and therefore I had to deactivate. He said they will not be able to issue a refund
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shailenkarur
(@shailenkarur) reported
@ACTFibernet is great, but its Digital TV division sucks big time - I've been requesting a subscription for a week (request # 23763119) and everyday I get the "within 24 hrs" runaround! Someone from #actfibernet please take note, do something, thanks!
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet The sr SR10767202925369 is closed without resolution from 02-03-2023 it has been closed by your team four times I've reopened the request expecting a Faster resolution and the update. No executive contacted or reached so far I need an call from the escalation team
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Deepak Guptha
(@iam_deepak62) reported
Hey @ACTFibernet this is the second time Im facing the connectivity issue 6 hours back i have raised the ticket issue has been resolved again I am facing the issue. Even I have raised request multiple times to switch my connection to other junction but still you people ignoring
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d
(@kosd2023) reported
@ACTFibernetHYD @ACTFibernet have been reaching out to customer service since morning. Been redirected but no solution. Can I get some resolution SR10167256778004
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Madan Sampath
(@madan_bs) reported
@ACTFibernet , It's disheartening to witness that your technicians prioritize closing tickets over resolving customer issues. Despite having an ongoing issue over a week, every time an engineer visits, they fail to address the problem but are eager to close ticket. #badculture
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Abhinanden S
(@abhinanden) reported
@ACTFibernet I told them I will have no other option but to cancel all my ACT connections (we have 4 other accounts including a school) and switch to @airtelindia or @reliancejio. So he raised another ticket (SR10367252981201). Ticket was closed without resolution again. Horrible service!
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Debolin Dey
(@debu_101) reported
@JioCare 24 hours of outage is not temporary, we pay u guys on time not for these kinds of 24 hour outage @airtelindia @ACTFibernet never has these kinds of outages
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Jagadeesh Rajarajan
(@jagadeesh_oo1) reported
@ACTFibernet I had taken a 6 month plan of ACT and paid full payment last september. I am now being asked to pay the same amount stating that I haven't paid any thing so far. Luckily I have the records of my payment available with me. Now kindly cancel my account. I am moving.
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sammedh
(@Sammedhupadhye) reported
@ACTFibernet Yesterday after following up with customer care, Mr.Chandu got me a connection. I really appreciated his quick response. Unfortunately I didn't meet him earlier. Thank you for your efforts.
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Udhayakumar S
(@Udhay89) reported
@ACTFibernet Shame on you guys. The worst customer support team ever. I have a box installed and I'm supposed to get discount of 50rs for the same in my monthly bill. Every month should I raise ticket and beg you people to provide it? Why you can't do it?
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Dhanagopalan Murugesan
(@iamdhanagopalan) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet internet not working and no resolution from your end!!! Already companies no one is taking care what the hell is going on? Complain number SR10267254311944
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Vijay Kumar
(@bvk1008) reported
@ACTFibernet it's been 7hrs no internet in my house, I have raised a ticket but till now nobody responded. Is it a right way to treat customer?
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sulthan alavutheen
(@beardTamizhan6) reported
@ACTFibernet worst costomer service in Chennai , 3 time I complaint the reconnection process but no use , costomer service not responsible, Complaint no: SR10367199457607 SR10367218953264 #worst #uselessnetwork #ACTfiber
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Rose
(@RoseEvangelene) reported
@ACTFibernet Issue resolved finally got back my money. Thanks to your representative Manoj i guess who answered me today.
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Shahma
(@Shahma19961628) reported
@ACTFibernet i have used your service for 5 years and never have been so troubled so much. I recommended my friend to get a new connection which was my blunder. Such liars or fraudulent i should say!!!
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sachin
(@sachins_sms) reported
Your ticket SR10167248270254 is tentatively expected to be resolved by 09-Mar (DD/MM) between 19:30 to 21:00. Team ACT Today is 10 March, no update, only extending the problem, internet is down from last 2 days, pathetic service @ACTFibernet
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Shahma
(@Shahma19961628) reported
@ACTFibernet i have been using the service for the past 5 years and with the belief that the sevice is good, I recommended my friend to get a new connection . Now, in my life, i will net recommend anyone. Such liars or should I say fraudulent!
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Ajay Kumar G
(@ajay_axion) reported
@ACTFibernet Internet is down since 20 minutes
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Shahma
(@Shahma19961628) reported
@ACTFibernet No, the kind of harrasment i have faced, I wish to deal here openly to maintain transparency. This will help other also to be aware of the service you render
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DhiTestUser01
(@DhiTestUser01) reported
@ACTFibernet please help, SR10367237869204, ETR crossed &no technician bothered to call me, ticket was created after previous technician came home only to say type of request I raised was wrong, for past 1 week, I've had no internet in one of the rooms !!! tollcare is not helpful
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Shahma
(@Shahma19961628) reported
@ACTFibernet When I asked if you can not give me the service then terminate the connection and refund the amount to which I was educated policies that refund is not in your policy. I guess, giving false information is in your policy
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citizen
(@Nanmaiundagatum) reported
@ACTFibernet SR10367258528354 this ticket was supposed to be resolved by now but still the issue is not fixed. You are collecting high charges when compared to others, show that in your service.
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Suresh Babu
(@Suresh_Sel) reported
@ACTFibernet Frustrating with the second day of internet drop in our area. Can you reach out concern team and check this asap to fix this within few hours. Your ticket SR10367251003834 is tentatively expected to be resolved by 09-Mar (DD/MM) between 19:30 to 21:00. Team ACT
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Roopesh Kumar
(@roopesh75k) reported
@ACTFibernet @ACTFibernetHYD Can I get the payment details from Jan 2023 to March 2023 in pdf format. I tried downloading bills paid from app and website but looks some kind of errors.
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Syed Arslan 🇮🇳
(@ars_lionn) reported
Pathetic @ACTFibernet . Please check this number +918045300600 from you customer care team, I spoke with Prashant and since then I am getting repeated blank calls and missed calls from this number. Please look into the harassment made by your employee. @jagograhakjago
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Shahma
(@Shahma19961628) reported
@ACTFibernet We were promised to take a 6 months subscription in order to get free installation and router along with Netflix subscription. Now the customer care denies this.
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Sukin M
(@sukin_offl) reported
@ACTFibernet seems network is not connecting properly.
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ravikothari
(@ravikothari31) reported
@ACTFibernet False commitment by act support team. In Nov 2022 I was asked to take 6 month stromplan. I was told by Act executive that we will provide monthly receipt of every month for reimbursement purpose also. After so many calls i am still not getting monthly receipt.
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citizen
(@Nanmaiundagatum) reported
@ACTFibernet For how long day is over and I'm using mobile network for my work.