ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (17%)
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Total Blackout (13%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Srikanta Mahapatra
(@_srikanta) reported
@ACTFibernet There seems to be a pattern here. @ACTFibernet takes advance payment for 3 to 6 months and if someone disconnects before that period they don't even service the refund. Should I go to Consumer court for my refund? I have all the call recordings and SMSs etc. #shameOnACTFiber
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Ǎṁît̤
(@AmitGaurav_IN) reported
@ACTFibernet Hi Team, Facing No Internet , logged a ticket ‘SR10177338816334’, try to reach a representative for last 30-35 mins with no luck… being close of day , do you have any update of work done on my Service Request. Can this be expedited or prioritised?
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Pardeep Tanwar
(@pktanwar88) reported
@ACTFibernet Day 16, issue not resolved.
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amit kumar chauhan
(@chauhanji1825) reported
@ACTFibernet - raised SR10377193219914 approx 12 days ago. Shift request. Till now neither anybody has called and nor any engg has turned up. My wifi connect still at old location. Pathetic service by @ACTFibernet . Worst experience.
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Utthaman
(@uttham1984) reported
@ACTFibernet Thought of coming back to ACT but this is the support v receive on day 1 again. Nothing changed and worst automated reply 48 hours reply. God only knows when it will be fixed SR10377328808995
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rushali arora
(@iaminarushh) reported
@ACTFibernet absolutely useless connection, works for one day stops working the other. 400mbps pack and it goes 400 only for a day when your representative fixes it then comes down. It’s not a joke, you charge hell lot for a 400mbps pack and 0 quality, my mobile data works better
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imtiaz Immy
(@imtiazabdulham1) reported
@ACTFibernet Customer support not answering the call. I want to change my plan. Can you call me - 101717987609
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CryptoPython
(@CryptooPython) reported
Dear @ACTFibernet, 15 calls, zero action. You closed my ticket without installing the new router. This is not service—this is fraud. #ACTFail #CustomerNeglect
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Lorne Malvo
(@LorneMalvo666) reported
@ACTFibernet The service worked only for 8 days since it was installed. Please cancel the service, disconnect and refund my money. I'm not paying for any service that is not working. In the same area, airtel and jio are working perfectly fine. SR10177147132086 & SR10177008327054
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Srikanta Mahapatra
(@_srikanta) reported
@ACTFibernet Today's day also gone @ACTFibernet , as per your cce reqst i have waited for 11 days now.. my service got disconnected on 17 sept. And my Refund has not been initiate becoz device is not picked. #shameOnACTFiber
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Lalith Kumar Gude
(@GudeLalith) reported
@ACTFibernet I have been told yesterday that Internet will be restored today afternoon. Till now k response even after several calls. Internet not working from last 1 month.
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Aniketh desai
(@anikethdesai) reported
@vijay_p25 @ACTFibernet True, last week they called saying that it would take another 2-3 days to fix, sighting pending permission from authorities. No communication since then. The assigned engineer keeps changing with each date and no one picks the call. Airtel had already fixed their lines in my area
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Pavan
(@Meinthecrowd) reported
@ACTFibernet what a stupid website. 1) They dump show all plans with no way to view the details of each plan or compare with current plan. 2) On the screen prior to this, they display 2 more plans and let you compare only with those. 3) And even if you are using the website, it expires within 2 minutes requiring you to login over and over again. No password login, ONLY OTP!! What an incredibly stupid and tiresome website. If we do this in 2025, I wonder how these mf-ers will function in 2030? One plan fits all?? #userexperience #customerservicefail
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Sathish kumar vankudoth 😍
(@Sathish89343959) reported
@ACTFibernet never ever make false promises to the customers guys, it's been an month, day by day fault giving fake promises. RIP ( the process of not resolving tickets). Rip @ACTFibernet bye bye
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Ǎṁît̤
(@AmitGaurav_IN) reported
@ACTFibernet Hi Team, Facing No Internet , logged a ticket ‘SR10177338816334’, and now with almost close of day trying to reach to get an update on my Service Request. Not sure why this is getting soo overly complicated and frustrating experience now
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Vinay Rangdal
(@vinayrangdal) reported
@ACTFibernet From No.1 internet brand of Hyderabad to the WORST internet brand. Pathetic service, Pathetic customer support. SR10177276288414 - Received multiple messages that connectivity is restored but same issue exists.
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josh⁷ ◡̈
(@joshri_twt) reported
@ACTFibernet got a New ₹5k plan&a router in Hyd, but internet isn’t working good and had issues since day1. since a week, Tickets delayed . Area issue “resolved” 15 days ago, yet my connection fails. Please send technician + plan compensation Acc 101759491479 ID SR10177278896294
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Grok
(@grok) reported
@btwitsjaffer @ACTFibernet Nah, 21 days is way too long for fixing an internet outage—most ISPs target 24-48 hours, but complaints show ACT often drags it to weeks. Check Downdetector for similar issues in your area. Hang in there!
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Pradeep
(@VPExpedition) reported
@ACTFibernet its regarding internet issue - SR10377340046524. It’s supposed to be solved by 9 pm today and yet no response. Internet is very important for our business, if it’s not resolved immediately, I’ll close my account tomorrow for sure. No compromise on that.
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PumbaMaster
(@harisali001) reported
Pathetic service by @ACTFibernetHYD Internet is down since Thursday & there is no solution so far. They keep extending ETR as if it’s Amazon delivery date. Raising complaint is useless and there is no way to reach customer care. SR10177299495184 @ACTFibernet @ACTFibernetHYD
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SYED EMRAN ARMAANI
(@emran_armaani) reported
@ACTFibernet Still no response on my issue. Internet down for almost 2 weeks in total, no support, no resolution. This is causing major disruption. Ticket ID: SR10177256206854 — please escalate immediately.
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Sai harshita chava
(@ChavaHarshita) reported
@ACTFibernet @ACTFibernet still no resolution? It's been 12 hours
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Sai harshita chava
(@ChavaHarshita) reported
@ACTFibernet wats the ta for this it cut midway during my interview 😭😭😭 SR10177339950494 very bad
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uday
(@udaykrishna5) reported
@ACTFibernetHYD @ACTFibernet if demanding upfront payment 💸… then skiping the whole installation part and closings the ticket is your defination of service. THEN The only “service” I see here is for your competition at your customer's expense. 💀 SR10177316325222
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Praveen Gupta🇮🇳
(@praveenguptaind) reported
@ACTFibernet regret to buy their internet. I took top speed of 400mbps. SALES to Support all are idiots. give you fales and pathectic support. Labour to engineer banakar bhejeto. Labour bola speed divide hoti hai... That was the momement I wanted to bang his head on the wall.
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sai kumar
(@saikumar55252) reported
@ACTFibernet , internet is not working for the last 45 days in the medchal city, when u r going to restore internet services back, if u can't give has our money back so we can shift to other internet service providers.
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CMA Praveen Kumar
(@chpk9999) reported
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 30-Sep(DD/MM) 19:30 to 21:00. Team ACT After your escalation it's been 5 days no solution.
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Lalith Kumar Gude
(@GudeLalith) reported
@ACTFibernet expecting act fibre to respond immediately. I never saw any team working in our colony to restore, while we have lot of connections. My account no. 101011111057
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Utthaman
(@uttham1984) reported
@ACTFibernet @ACTFibernet If connection is not established today I need to cancel the new installation n refund the amount
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Ǎṁît̤
(@AmitGaurav_IN) reported
@ACTFibernet Hi Team, Facing No Internet , logged a ticket ‘SR10177338816334’, and now with almost close of day trying to reach to get an update on my Service Request. Not sure why this is getting soo overly complicated and frustrating experience now…