ACT service status: outage reports and connection issues
Why is my ACT service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 29: Problems at ACT
ACT is having issues since 03:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (28%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Guwahati, Greater Noida, Hyderabad, Chandigarh, Bengaluru, New Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Total Blackout | 36 minutes ago |
|
Guwahati
|
Wi-fi | 40 minutes ago |
|
Greater Noida
|
TV | 3 hours ago |
|
Hyderabad
|
Wi-fi | 5 hours ago |
|
Chandigarh
|
Internet | 19 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService
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Pradeep Parakuth (@pradeepnairz) reported@ACTFibernet @ACTFibernet when can I expect to cancel my subscription! ?? Kindly respond
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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ನಿನಾದ | निनाद | Ninaada (@ninaada) reportedIt has become common to see electricity vanish at the slightest hint of rain. Now even the internet goes off when it rains. Some responsibility and accountability @ACTFibernet. This is the 3rd time the internet has gone down within a month. I would expect a refund or extension of the duration of the downtime to my plan. That's the bare minimum I'm expecting.
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Kaido (@qsameer368) reported@ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet ************* @ACTFibernet can I expect resolution as soon as possible? No response from the local representative. Now it is intolerable. We can tolerate it if it is a matter of someday. Now the issue is regular.
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet @ACTFibernet Connection is now working, but billing issue is still not resolved and no one has contacted me. Why am I being charged incorrect amount? Please correct the bill and arrange a callback urgently. Ticket ID: SR11079916754264 Mob: 9910922475
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Dishant Yadav (@Dishant9654) reported@ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902
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i@m (@FiZbQ) reportedI could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.
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Roshan George (@GeorgeRoshanmba) reported@ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.
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Iamtheright (@samiamsamiam68) reported@ACTFibernet the worse service in Delhi. Devansh Balyan a technician never shows up after taking jobs. Maybe he is sabotaging Act. Internet down repeatedly but no action. #internetDelhi
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Deeptanshu Lodh (@DeeptanshuLodh1) reportedI have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet
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MSRamesh (@ram_Q308) reported@ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.
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neelam samanth (@NeelamSamanth) reported@ACTFibernet SR10179931727424- Internet down for 4+ days. Previous ticket was closed without resolution. Engineer confirmed switch issue but no action has been taken. No follow up so far. Extremely poor service. Need immediate escalation and restoration.
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kevin eliezer (@kevineliezer8) reported@ACTFibernet I have all the call recording and what's app chats which I can share if needed . You guys charge fine when there is a 10 minutes delay in payment now you guys make delay in resolving the issue but you still change me full
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet Weekly outage due to wire tampering at junction box. No action taken despite repeated complaints. Today: 12:30 AM complaint, no visit till 2 PM. SR11079930861814 Fix permanently or I escalate to TRAI.
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Ajay prabhu (@AjayPrabhu55) reported@ACTFibernet i have raised service request on closure. Please do not generate bill for May month. Let me know any steps
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Dr Rishi (@rishidoc98) reported@ACTFibernet Very pathetic service from act my internet no 103323011887 has not been working since 3 days inspite of making multiple complaints there is no resolution
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JA (@aleph2050) reported@ACTFibernet I am not getting the Internet connection and unable to raise a ticket as your app is non functional. I would need help on this. My account number is 107790432343. Please help at the earliest
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SHAMEEM (@SHAMEEMR19) reported@ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help
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Animesh Dey (@AnimeshDey1979) reported@ACTFibernet Service request SR10279977325784 , internet is down since yesterday, what is ACT doing? why no service , no restoration in 12 hours???
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Jagyanseni (@SweeTie92083310) reported@ACTFibernet Shame service @ACTFibernet
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i@m (@FiZbQ) reportedNo internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . I have DMed you the service request number.
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Pradeep Parakuth (@pradeepnairz) reported@ACTFibernet @ACTFibernet This is so disappointing . Im cancelling my subscription !! Kindly at least cancel this at the earliest . So I can apply for another provider quickly !!!
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
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viswanathan (@sailorviswana) reported@ACTFibernet @chennaiactfiber @NaMoInTamil 103015853858 chennai connection. Upgraded 48 hrs before. Last 24 hrs no service. Customer care saying connection cannot be resumed indefinitely. This is the way ACT cheating. My life is screwed because of this...
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robinreddy (@robinreddy44) reported@ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService