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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Coimbatore, Osmanabad, Mumbai, Chhindwāra, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, Trichūr, and Ahmedabad.

CityProblem TypeReport Time
Bengaluru Wi-fi 6 hours ago
Chennai Internet 9 hours ago
Hyderabad Phone 12 hours ago
Chennai Internet 24 hours ago
Chennai Internet 1 day ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet there is no network since yesterday noon, my work is affected. The agent who called me yesterday was just trying to reboot rather than finding the exact issue. I want to you act quickly to resolve this issue. SR10380741442584

  • vAbhijeet07
    Abhijeet (@vAbhijeet07) reported

    @ACTFibernet i want to disconnect from this pathetic service.

  • tsktsk123
    senthilkumar (@tsktsk123) reported

    @ACTFibernet I am not sure what's going on, frequently facing intermittent disconnection issues today internet is fully out. Will be issue be resolved today? Nowadays very frequent issue with ACT. Complaint no # SR10380722108054

  • shubhanshurocks
    Shubhanshu Sagar (@shubhanshurocks) reported

    @ACTFibernet Your handling of Complaint ID SR11080784930694 is unacceptable. Internet services remain unavailable, complaints are repeatedly delayed, and there is no accountability from support, technicians, or management. Repeated negligence . Do you have any shame?@ACT_Issues

  • chiragtiwari
    Chirag Tiwari (@chiragtiwari) reported

    @PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.

  • pranayrupani
    Pranay Rupani (@pranayrupani) reported

    Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

  • BalajiSpectat
    Balaji (@BalajiSpectat) reported

    @ACTFibernet More than 8 hours now. Still, no response and no internet. Pathetic service.

  • sagarchaubey07
    Sagar Chaubey 'Aazad' (@sagarchaubey07) reported

    @ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

  • akash_437
    akash gajbhiye (@akash_437) reported

    @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

  • jonahnevil
    Nobel Sage (@jonahnevil) reported

    Why the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo

  • puttayya
    Puttayya Mathapati (@puttayya) reported

    @ACTFibernet This is unacceptable. Frequent disconnections, inability to browse, multiple service requests, plan upgrade done, yet no resolution. Every ticket is stuck in "Work in Progress" while customers continue to suffer. Is anyone actually accountable for resolving issues? Immediate intervention required. Enough follow-ups. Enough excuses. #ACTFibernet #CustomerExperience #BroadbandIssues

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet We are fed up with your Wi-Fi service; frequent connection outages have become the norm, and we are suffering losses every day because of this. If you cannot provide proper service, why don't you just shut down your company?

  • RPK560
    Pawan Kumar (@RPK560) reported

    @ACTFibernet What is earliest ? It’s almost 18 hours now since the outage. No response or contact from ACT technician . @ACTFibernet

  • rahulthakur000
    rahul thakur (@rahulthakur000) reported

    @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

  • Resilient437
    Prashanth Reddy (@Resilient437) reported

    @ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are

  • akhilm946
    Akhil Malik (@akhilm946) reported

    @ACTFibernet SR10280654172624: You might as well escalate this to gods because this is hanging on prayers. Your customer care numbers are now auto disconnecting calls from my registered number but connect fine from another number. I am assuming this is your way of shooing me away

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    @ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution

  • sagarchaubey07
    Sagar Chaubey 'Aazad' (@sagarchaubey07) reported

    @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

  • ponzvetri
    ponrajkumar (@ponzvetri) reported

    @ACTFibernet Another day without internet. When will you fix the issue ? 3 days without internet for work from home professional. Now you are loosing the trust we have. Need to look for alternatives

  • NallaVivek
    Vivek నాళ్ళ (@NallaVivek) reported

    @ACTFibernet @ACTFibernetHYD if there is anything worst than **** then ur customer care is more worst than that. Your care rep mutes the call, cuts call. You should be ashamed of yourself for calling a service provider! what a **** company you are running

  • smsid1988
    Siddhartha Mitra (@smsid1988) reported

    @ACTFibernet The issue is resolved now ..

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet No one contacted me and I still don’t have Internet the issue continued to 3rd day.

  • jayaprakashcs
    JP Subramaniam (@jayaprakashcs) reported

    @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    @ACTFibernet @ACTFibernet Another outage today (5th or 6th in last 30 days) (SR10180755757814). I have written to ActFibernet Appellate Authority. Let me see if that they can help.

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

  • TabrezNasar
    Dr. Tabrez Nasar, PhD (@TabrezNasar) reported

    @ACTFibernet Someone had called me up when I was in a meeting. I had requested to call back after an hour. I never received any call again!

  • sambarpodi
    powderysweetgirly (@sambarpodi) reported

    @ACTFibernet i register a new connection and paid for 3 months plan and installation happened on jun 2nd. i’ve now received a notification saying service suspended and bill of 707 is due tomorrow. i’ve raised a ticket SR10280753231094 but i want to talk to a support person

  • rahulthakur000
    rahul thakur (@rahulthakur000) reported

    @ACTFibernet When are u trying to reach? You and your customer service both are liar and pathetic as usual.

  • pranayrupani
    Pranay Rupani (@pranayrupani) reported

    @ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow

  • jainsachin1201
    Sachin Jain (@jainsachin1201) reported

    @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet