ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (63%)
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Wi-fi (21%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nathan Mcgrail
(@raydar360) reported
@ACTFibernet the wifi is not working, the app is not working all of a sudden in thyagarajanagar bangalore, wow thanks for what ever is happening, no warnings no updates nothing, really appreciate your customer support and care
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Saumyaa Vohra
(@Saumyaa) reported
@ACTFibernet You are a truly TERRIBLE company. I've gone 37 hours without internet and haven't so much as gotten a CALL from your technicians.
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vidur vohra
(@VidurVohra) reported
@ACTFibernet it's 5.30 act says the service will be restored by 7.00 pm what do you think?
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Suresh RAO
(@Iam_SureshRAO) reported
@ACTFibernet Today since morning 10:30 am there is no internet service despite following up got only ticket numbers that's it, how much it impacts the work no one is bothered!Your ACT Fibernet ticket no SR10153765940692
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shaikriyaz
(@shaikriyaz148) reported
@ACTFibernet it’s been 24 hours that the Internet has stopped working . No consistency in your services. This is the second time in a week of time that the internet stopped working. Poor network .
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Syed Waseem
(@syed__waseem) reported
@ACTFibernet Please do so. Been a loyal customer from couple of years.
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Ranjan Baglodi
(@RBaglodi) reported
@ACTFibernet have been raising ticket after tickets but no one seems to be concerned to customer queries. My account number 102014024461 .. All tickets raise are closed with the technicians calling to promise they will resolve .. immediately I get a msg stating issue resolved
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rajesh r s
(@rajesh143rs) reported
@ACTFibernet In my previous location I had Hathaway for a year, never had any problems except for some cable snap due to heavy rain and it was economical as well.....
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Saumyaa Vohra
(@Saumyaa) reported
@ACTFibernet You are a truly TERRIBLE company. I've gone 37 hours without internet and haven't so much as gotten a CALL from your technicians.
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Aerosmith
(@Aerosmi00574128) reported
@ACTFibernet the internet is down again, app is not responding, hence not able to open a ticket. Customer service will not be open until 8am
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Ajay Kishoar
(@ajay_kishoar) reported
@ACTFibernet Since my last complaint few days back of lack of internet which was restored for a day or two & got interrupted again since today afternoon. Is it so difficult to give a seamless connection when you charge so heavily.
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Ponni
(@dontevenplease1) reported
Would never recommend @ACTFibernet to anyone. Pathetic customer service. Doesn’t give a damn if customer wants to terminate the connection due to issues with service. What a wow.
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Saumyaa Vohra
(@Saumyaa) reported
We're now on Hour 28 of no internet @ACTFibernet *No response *No resolution over calls (I have made 6 since morning, they said they would call back each time and they have not even once) *I was assured that at the very latest internet would be back by 7pm. It isn't, of course.
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purushoth
(@purushoth023) reported
I wish i would have jio fibre or airtel in my area. I'm using this network as a fate. Im disappointed with the worst service and it happens each month.The customer service provides terrible answers. Im tired of raising tickets with this Act. @ACTFibernet @reliancejio @airtelindia
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Emcee Suchindra
(@suchimailwar) reported
@ACTFibernet I'm hating to put this out here but can you ask your people to come and sort the wiring issue at my place? I have raised multiple tickets for the same &also to change the place of set top box - no one has ever come.
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Emcee Suchindra
(@suchimailwar) reported
If you're not doing this then I'd better choose any other service providers @ACTFibernet
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vidur vohra
(@VidurVohra) reported
@ACTFibernet it's 6. 35 will the service is supposed to return at 7.00!
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Saumyaa Vohra
(@Saumyaa) reported
@ACTFibernet @CMOTamilNadu You are a truly TERRIBLE company. I've gone 37 hours without internet and haven't so much as gotten a CALL from your technicians.
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Ranjan Baglodi
(@RBaglodi) reported
@ACTFibernet you’ll have literally brought the customer to their knees .. in the last 3 months I have had outage for over minimum 30 days but the refund I received was ₹125/- what a joke you people are just taking people for a ride . I have to pay whether or not I get internet
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Saumyaa Vohra
(@Saumyaa) reported
Whatever you do, don't get @ACTFibernet their customer response is the worst I've ever encountered
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Ankush khera ♋
(@ankushkhera) reported
@ACTFibernet since I do not have any way of reaching you and you have clearly removed the possibility of disconnecting your service over app and customer care IVR. Kindly accept my request of disconnection
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Saumyaa Vohra
(@Saumyaa) reported
32 hours and counting: No Internet @ACTFibernet Whoever is reading this, please don't get this service. They don't care at all about their customers
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Yo_SoY_Human
(@Manikantasv) reported
Dear @ACTFibernet regarding SR10253797786682 , Itseems that your team is working on it when I call to customer support over multiple times but still there is no FIX after the ETA. Can you check on this soon please.
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Syed Waseem
(@syed__waseem) reported
@ACTFibernet 102324750041. Been asked to pay for the service even before the activation. Pathetic. Activation guys have no response to my repeated calls
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rajesh r s
(@rajesh143rs) reported
@ACTFibernet, from past 3 days there is no proper internet connectivity, your plans are so expensive and service is pathetic, so many outages for hours since 6 months, ur standard response is "link switch" is not working.... There is no internet the whole day today!!!!!!
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PRASOON SRIVASTAVA
(@PRASOON2021) reported
@ACTFibernet you should be proud to be awarded as the most worst service provider of India. One should never go for ACT Internet. #worstserviceprovider #patheticmanagement
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Saumyaa Vohra
(@Saumyaa) reported
@ACTFibernet You are a truly TERRIBLE company. I've gone 37 hours without internet and haven't so much as gotten a CALL from your technicians.
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Tracmar@DCUO
(@Sarat_Chimp) reported
@ACTFibernet Spamming continuous calls for days asking for bill payment from the start of the month (due date is 15th) , but they don't even have the common courtesy to call for actual support tickets. They just close them without any contact or user confirmation. Sad
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Manikandan
(@manikbasha88) reported
@ACTFibernet - Unable to reach your chennai service team. Internet at home is not working since yesterday.
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Anandh
(@anandhsundar) reported
@ACTFibernet internet is down from yesterday night. Raised complaint. DMed for update. It's been more than 12 hours and still there is no reply. Pathetic service. Atleast @airtelindia provides better service.