ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Ahmedabad, Chennai, Hyderabad, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Chhindwāra	Internet	14 hours ago
Ahmedabad	Internet	22 hours ago
Chennai	Wi-fi	1 day ago
Hyderabad	E-mail	1 day ago
Chhindwāra	Wi-fi	1 day ago
New Delhi	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Avinash Shishoo (@laidback1954) reported 4 minutes ago

  @ACTFibernet Facing continuous issues with your internet service and rather poor service response from your side. Are you in a position to resolve ?

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 7 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.

• 
  Rudy 𐤊 (@Rudy14112222) reported 8 minutes ago

  @ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR

• 
  nithitsuki.com (@nithitsuki) reported 9 minutes ago

  @adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs

• 
  MJ (@martiinwrites) reported 10 minutes ago

  @ACTFibernet Can you give phone number to contact ? Customer care number is not working.. call keeps getting failed..

• 
  Yuvaraja (@Yuvanames) reported 13 minutes ago

  @ACTFibernet @ACTFibernet Please provide a proper explanation and resolution. Requesting the National Consumer Helpline (NCH) @nch1915 to kindly intervene and look into this matter. NCH Docket Number: 9760824

• 
  Irshad (@irshu2) reported 13 minutes ago

  @ACTFibernet IVR on customer care numbers disconnect as soon as I choose to speak to an agent. The chat bots do not have an option to connect to an agent. Email to customer care and Nodal officer has no response. What kind of non sense is this.

• 
  Harry (@harrythemod) reported 14 minutes ago

  why is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths

• 
  Mohammad suleman (@Mohammadsu19391) reported 16 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Alagappan Subramania (@al250849) reported 21 minutes ago

  @ACTFibernet we have raised yesterday that internet is not working !! Daily you guys changing the eta !! This is not fair !! You guys should have faster track system . If some issue it should why that happened and which area ? Changing eta alone will not resolve the issue team :(

• 
  Abhijit Pal (@Abhijit_Pal) reported 22 minutes ago

  @ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?

• 
  Abhijit Pal (@Abhijit_Pal) reported 22 minutes ago

  @ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.

• 
  Manya Ailawadi (@ManyaAilawadi) reported 23 minutes ago

  @ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!

• 
  Yuvaraja (@Yuvanames) reported 25 minutes ago

  @ACTFibernet I've contacted customer support multiple times. Every time, I hear the same response: "We've escalated your complaint to the concerned team." But no one has taken any action.

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 25 minutes ago

  The internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet

• 
  Anang madhav (@Ansharma9871) reported 31 minutes ago

  @ACTFibernet Why should I pay any due amount when my 3-month plan has not even expired? Why have you suspended my service before the validity ends? Please explain the reason for generating this due amount

• 
  Mahesh (@Mahesh_arepally) reported 32 minutes ago

  @ACTFibernet Issue resolved thanks

• 
  Mohammad suleman (@Mohammadsu19391) reported 32 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

• 
  Surinder Verma (@Surinde66757107) reported 36 minutes ago

  @ACTFibernet your internet is down again. Your Service request SR11081177748514 is this. Why is it happening every other week??

• 
  Occupy Indians 🇮🇳 (@occupyindians) reported 38 minutes ago

  @ACTFibernet You run the internet business in Bangalore without having the power backup at Junction boxes? My internet connection went down the moment power went. This is totally unprofessional service from ACT. I would not recommend this company to anyone - A/C No: 102806254925

• 
  Soham Chakradeo (@Soham_Chakradeo) reported 40 minutes ago

  @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

• 
  Hemanth (@Hem2k) reported 41 minutes ago

  Facing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 42 minutes ago

  @ACTFibernet Please ensure that ACT refunds the charges for the down time

• 
  abhishek sharma (@abhisheku73) reported 42 minutes ago

  These guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now

• 
  Satadru Deb (@1400MicroGrams) reported 44 minutes ago

  I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

• 
  salahuddin liaz (@salahuddinliaz) reported 46 minutes ago

  @ACTFibernet Dear Mr Srinivasa Rao, Regarding SR10381155623834, SR10381122654499 My complaints are not attended , for the one week I couldn’t run my office , call centre customer executive not responsive to my calls , feeling helpless please try to recifty the issue As soon as

• 
  Pj (@Pj72261267) reported 47 minutes ago

  @ACTFibernet I booked a new connection in chennai yesterday, your agent promised immediate installation and made me pay the money he stopped picking my call after the payment & no installation done.plz refund my money, your service is pathetic even before the installation!

• 
  Abhijit Pal (@Abhijit_Pal) reported 50 minutes ago

  @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

• 
  Ishwar Achanta (@ishwarachanta) reported 57 minutes ago

  @ACTFibernet what gives? No response to repeated complaints on disruption at Egmore, Chennai! Calls to customer svc being cut off @trai @dot

• 
  abhishek sharma (@abhisheku73) reported 59 minutes ago

  It's better to get a new service provider.... @ACTFibernet is use less, i had two connection with them despite that they were not able to shift my connection in over 2weeks... @JM_Scindia @DoT_India do something there are 1000s of complaints