ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Ahmedabad, Chennai, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Wi-fi	1 day ago
Chhindwāra	Internet	3 days ago
Ahmedabad	Internet	3 days ago
Chennai	Wi-fi	3 days ago
Hyderabad	E-mail	3 days ago
Chhindwāra	Wi-fi	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 1 minute ago

  The internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet

• 
  sanjay bajaj (@iiirdi) reported 4 minutes ago

  @Airtel_Presence @JioCare @ACTFibernet In case of internet down how much time it takes you to restore services let me know as need to take a call on good service provider #CustomerSupport #CustomerExperience

• 
  Pradeep Raj (@deepu67) reported 5 minutes ago

  @ACTFibernet SR10381179589144, the original resolution time promised was 15/7 21:00. The ticket was raised around 15/7 15:03. It’s been almost 20 hours and still nobody showed up. If you cannot keep up the promise why even bother to give a resolution time.

• 
  Patrick.Bateman (@redblue2504) reported 8 minutes ago

  @ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.

• 
  Vivek నాళ్ళ (@NallaVivek) reported 10 minutes ago

  @ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra

• 
  Sachit Bhat (@SachitRidesAway) reported 14 minutes ago

  @ACTFibernet EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. It has happend more than 5 times now - is there a solution or not. Everytime a guy comes, he says next time this won't happen. But same story. #bangalore and this time too your reply will come after ages.

• 
  Rahul (@naamsunahogaa) reported 16 minutes ago

  Need help @ACTFibernet connect through dm

• 
  bro (@spacellp123) reported 17 minutes ago

  @ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it

• 
  VJ (@VJ_Naidu040) reported 17 minutes ago

  @ACTFibernet @FiberAct @AcTbalamalladi ACT-ai_101780672110 customer ref Ticket no SR10181242464047 should be resolved before the cricket match and FIFA World Cup finals otherwise we will disconnect the service for good.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 24 minutes ago

  @ACTFibernet how long you want to wait ?? More than 2 days just to fix the issue in the box?? Crazy!!!

• 
  Abhijit Pal (@Abhijit_Pal) reported 30 minutes ago

  @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 32 minutes ago

  @ACTFibernet I am getting only the update not the resolution.

• 
  Sampath PSPK (@SampathPSPK_) reported 32 minutes ago

  @ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.

• 
  Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported 33 minutes ago

  @ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.

• 
  Mohammad suleman (@Mohammadsu19391) reported 34 minutes ago

  @ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla

• 
  Rajat Jaiswal (@RAJATJAIS25) reported 34 minutes ago

  @ACTFibernet what the hell is going on r u trying to fool and cheat i am fedup ..following up from last 15 days... poor company..can even refund few bucks. ..trying to cheat

• 
  Harry (@harrythemod) reported 39 minutes ago

  why is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths

• 
  Irshad (@irshu2) reported 40 minutes ago

  @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

• 
  Sesha_CR7📸 (@Sesha_CR7) reported 41 minutes ago

  @ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.

• 
  Arun (@ArunachalaRaman) reported 43 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  Justaname (@Chaitali2608) reported 44 minutes ago

  There has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet

• 
  Mohammad suleman (@Mohammadsu19391) reported 45 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

• 
  Surinder Verma (@Surinde66757107) reported 47 minutes ago

  @ACTFibernet your internet is down again. Your Service request SR11081177748514 is this. Why is it happening every other week??

• 
  Yuvaraja (@Yuvanames) reported 51 minutes ago

  @ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”

• 
  Manish Periwal (@mperiwal14) reported 52 minutes ago

  @ACTFibernet My work is hampered. Fix it asap

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 55 minutes ago

  SR10381257301624 one more time. New week new issue new ticket. @ACTFibernet

• 
  abhishek sharma (@abhisheku73) reported 59 minutes ago

  It's better to change the service provider, the @ACTFibernet useless

• 
  Ghanshyam (@ghanshyam_in) reported 59 minutes ago

  @ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response

• 
  Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported 60 minutes ago

  Dear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???

• 
  Mahesh (@Mahesh_arepally) reported 60 minutes ago

  @ACTFibernet Relying upon such branded internet service providers and working from our home results in our job risk due to unstable internet. Naveen whose local staff won’t respond at all. Kindly fix our issue on priority