ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: New Delhi, Bengaluru, Hyderabad, Chennai, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

City	Problem Type	Report Time
New Delhi	Internet	4 hours ago
Bengaluru	Wi-fi	5 hours ago
Hyderabad	Internet	7 hours ago
Hyderabad	Internet	15 hours ago
Bengaluru	Internet	16 hours ago
Hyderabad	Wi-fi	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ankita Purkayastha (@Ankita00017) reported 4 minutes ago

  @ACTFibernet @FiberAct Facing unstable internet connectivity for over a month now. Raised multiple complaints/tickets, but there has been no resolution so far. If the issue cannot be fixed, kindly disconnect the service so I can move to another provider. Ticket-SR10280653335794

• 
  Harsh Chaudhary 🌞 (@Harshkitweets) reported 6 minutes ago

  @ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598

• 
  Naveen Kumar S (@IamNaveen_s) reported 9 minutes ago

  @ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.

• 
  Diwahar Pandian (@DIWAHARPANDIAN) reported 9 minutes ago

  Unacceptable! @ACTFibernet closed my ticket SR10380580306316 & disconnected my internet, but provided ZERO confirmation or email about my REFUND. My plan was prepaid till Oct 2026. You cannot steal my money after failing to provide service! A/C: 103720704297 @ACTFibernet_In

• 
  Pradeep Swaroop (@swarnajothips) reported 11 minutes ago

  @ACTFibernet Worst service @DoT_India

• 
  𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported 12 minutes ago

  Hey @ACTFibernet the internet is down for a while now no action taken yet and i tried contacting your customer care but there is no response Please act immediately

• 
  sudha umashanker (@sudhaumashanker) reported 12 minutes ago

  @ACTFibernet internet not working since yesterday Complaint registered and you promised action.Problem persists

• 
  R G Shubham (@RGShubham2712) reported 15 minutes ago

  I made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.

• 
  Deepak Chauhan (@deepakindia2312) reported 16 minutes ago

  @ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen

• 
  DEEPTI AMBADIPUDI (@d_ambadipudi) reported 17 minutes ago

  @ACTFibernet it's been 5 days since we raised the request for relocating my Act connection in Chennai Chromepet. SR no. SR10380569359824, est date of resolution was given as 4th June 2026 as reflected in the App but there's no response from Act since then. Please help asap.

• 
  Kannan (@saffronisgood) reported 20 minutes ago

  @ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.

• 
  Kannan (@saffronisgood) reported 21 minutes ago

  @ACTFibernet Customer service not responding since yesterday morning. Issue not resolved since over 24 hours.

• 
  Krishna (@krishnapanjimar) reported 22 minutes ago

  @ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.

• 
  Gururaj Sankh (@GSankh) reported 24 minutes ago

  @ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help

• 
  Nilesh Patel (@NileshP28391464) reported 25 minutes ago

  @ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.

• 
  Alam (@c_ALAM_ity) reported 27 minutes ago

  @ACTFibernet Hi Can someone from customer care please contact me? The installation is done but my bill payment shows pending

• 
  Rahul (@agarwal_rahul25) reported 30 minutes ago

  Hello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.

• 
  Pradeep Swaroop (@swarnajothips) reported 31 minutes ago

  @ACTFibernet Unable to login

• 
  Crypto Fund Trader (@pepysbo14943) reported 32 minutes ago

  @Tveteran @ACTFibernet Terrible service. You deserve better speeds and a working app.

• 
  vinesh singh (@vinesh1137) reported 37 minutes ago

  @ACTFibernet my Internet is not working and tried calling customer care but no response after waiting for 25 min..kindly look into this SR10180651564034 ASAP

• 
  Viineet Sindhwaani (@thevinsin) reported 41 minutes ago

  @ACTFibernet I have sent you private message with details, kindly resolve it today else proceed with disconnection, there are enough service providers

• 
  Kannan (@saffronisgood) reported 41 minutes ago

  @ACTFibernet Internet not working. Issue unresolved. Customer service??

• 
  Nilesh Patel (@NileshP28391464) reported 44 minutes ago

  @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

• 
  mrinmoy biswas (@mrinmoy59936493) reported 47 minutes ago

  @amitmath @ACTFibernet why its such a recurring issue with your internet ? Y cant u give a proper sustainable resolution?

• 
  GA (@rashtrawadime) reported 50 minutes ago

  @ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest

• 
  Saumyajit Guha (@samjoy10) reported 52 minutes ago

  @ACTFibernet is the worst, most #unprofessional #cheaters #ignorant I have paid for an upgrade 2 weeks ago and nothing has been done. Your local guys are not responding to calls @JioCare @airtelindia

• 
  Manish Periwal (@mperiwal14) reported 52 minutes ago

  Asked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD

• 
  sourav purohit (@souravpurohit) reported 56 minutes ago

  Disconnecting @airtelindia fiber wifi for bad customer experience, @jio_fiber @ACTFibernet in KR puram area of Bangalore reach out to me ASAP

• 
  crest (@N0PE_ALlTE) reported 57 minutes ago

  @ACTFibernet @ACTFibernetHYD Really disappointed with the complete lack of response and support from the team regarding my issue for ticket id SR10180566938884 .No updates, no follow-up, and no effort to even contact me to resolve the problem. Customer support should do better

• 
  Amritanshu Swaroop (@i_am_amri) reported 1 hour ago

  @ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793