ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 30: Problems at ACT
ACT is having issues since 09:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Ahmedabad, Chhindwāra, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 4 minutes ago |
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Internet | 8 minutes ago |
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Internet | 19 minutes ago |
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Internet | 2 hours ago |
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Internet | 4 hours ago |
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Total Blackout | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Venki (@V_E_N_K_I_89) reported@ACTFibernet Act service people are closing the ticket without resolving the issues, what non ses is this.. are you people from government or private.. you act like government staff SR10280008034814
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Honey Saxena (@honeysaxena456) reportedCompany like @ACTFibernet use to invest more in advertisment then provide solutions to their customers I m struggling to join my meetings and having problem to do my assessments But look what they have huge money to waste on advertising. SR11079981334564 case still not resolved
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Pradeep Parakuth (@pradeepnairz) reported@ACTFibernet @ACTFibernet when can I expect to cancel my subscription! ?? Kindly respond
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Prasad Betadpur (@cintidoc) reported@ACTFibernet Our internet service had been down for over 30 hours. This company has stopped responding and has blocked all calls / any channel for live help! I can’t even cancel my subscription online. Is anyone accountable for them?
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Ramanand Mahato (@ramanand_25) reportedWhy should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
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Ramanand Mahato (@ramanand_25) reportedWhat’s frustrating is the mismatch between promise and delivery. If resolution realistically takes a day, just say that upfront during selling it. Overpromising and underdelivering erodes trust fast. #ACTFibernet #CustomerExperience #InternetIssues
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Khirod Dora (@khirod_prof) reported@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
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MANOJ BHATT (@manojbhatt11) reportedInternet not working @ACTFibernet
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manjunath S (@manju132313) reported@ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet internet stopped working from yesterday evening, 5xtimes this month. I will have to switch to airtel if your service does not change. I am an old customer. your customer support team is pathetic. SR10280004314794
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for
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MayaRao (@MayaRao) reported@ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.
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Aman Chowdhury (@AmanChowdhury_0) reported@ACTFibernet I purchased your plan for 6 months and it’s been 1 week WiFi didn’t get installed. No one from installation team is picking our phone. I called 20 times today. Worst service @ACTFibernetHYD @FiberAct
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thiru_09 (@ThiruppathiP18) reported@ACTFibernet There has been no internet connection at my location since April 29 afternoon 3 pm , and there is still no update on my complaint. Ticket ID: SR10280011060504 Location: Happy Valley Layout, Banashankari, Bangalore This is affecting work and daily activities.
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Viyydu (@viyydu) reported@ACTFibernet will you stop fooling customers? The internet is not working since past 2 months at Perungudi Chennai and your engineer Mr Venkatesh only wastes time and now he is not responding at all @jagograhakjago how can I raise a complain of cheating and forgery against these
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet When are you going to fix
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paos (@paosfocalt) reported@ACTFibernet Internet is down for more than 16 hours. I have raised an SR however I’m not getting any response or ETA. SR: SR10280008828984 Please check and resolve it ASAP
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upendra singh (@upendra87254198) reported@ACTFibernet very disappoint your service very unprofessional persons from last 24 hrs my net not working ..my work suffered who is for this responsible..I will planning to quit your plan and never recommend any one for act..
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Santhosh (@Santhosh1247) reported@ACTFibernet Hi @ACTFibernet @ACTFibernetHYD can you please provide an update on this, I haven't received any call or mail from your team regarding the issue and refund
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Anurag (@anurag_abk) reported@ACTFibernet @ACTBangalore FYI, do not go for ACT wifi! You will regret the decision. SR10280004058854 once more same issue, no power for hub. They said they will pay 59inr per month to a person and they did not, so that guys asked them to take it somewhere else. Same problem.
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akshath.k.r (@akshathkr) reported@ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.
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rapo (@rapors36) reported@ACTFibernet By when you think it can be done? Is 1 week too little for you to resolve the issue? KINDLY REFUND MY MONEY
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MSRamesh (@ram_Q308) reported@ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.
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Deeptanshu Lodh (@DeeptanshuLodh1) reported@ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.
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Pradeep Parakuth (@pradeepnairz) reported@ACTFibernet why no response and the ETR keeps updating ? “Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 30-Apr(DD/MM) 19:30 to 21:00. Team ACT”
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?
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RupeshDhage (@rupeshdhage4) reported@ACTFibernetHYD @ACTFibernet Again Internet is not working. SR10180033651684. Very poor service. 2 outages in one week.
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.
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Preetham Deshpande (@preethamdesh) reported@ACTFibernet Since yesterday ur doing the same ...worst