ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (26%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Coimbatore, Hyderabad, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.

City	Problem Type	Report Time
Chhindwāra	Internet	21 hours ago
Coimbatore	Internet	21 hours ago
Hyderabad	Internet	2 days ago
Chhindwāra	Internet	2 days ago
Chennai	Wi-fi	3 days ago
Hyderabad	Total Blackout	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  saketh🏹 (@Sakethhhh) reported 7 minutes ago

  @gayatri008_16 @ACTFibernet will they decrease the bill if there’s no internet because of any issue on their end

• 
  AS (@AnirbanSarangi) reported 8 minutes ago

  @airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.

• 
  Ritu (@Rituut1) reported 10 minutes ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Souvik Samantaray (@souvik0725) reported 12 minutes ago

  @ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday

• 
  Bhawani Mumbaiwala (@BMumbaiwala) reported 12 minutes ago

  @ACTFibernet Your customer care providers Mr Mahendra sharma has blocked my number.

• 
  Mathews Joseph (@MathewsJoseph13) reported 12 minutes ago

  @belavadi_7 @ACTFibernet I also had the same problem.

• 
  Saheli Sadhukhan (@SaheliS007) reported 14 minutes ago

  @ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap

• 
  X MAX GAMING (@MariyamBeg55697) reported 14 minutes ago

  Extremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD

• 
  dinkar Singh (@dinkarsinghh) reported 24 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  Vinay Kulkarni (@vinkulkarni83) reported 24 minutes ago

  @ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)

• 
  user636811 (@user21098) reported 27 minutes ago

  @ACTFibernet [2] I is beyond acceptable now. He told as you can’t close the ticket we are cutting your connection and removing the cable, this is after me paying for the connection and being a paid customer. At this point refund me and cancel my plan wil shift to another provider

• 
  Mohammed Jaffer (@MohammedJa11764) reported 30 minutes ago

  @ACTFibernet What kind of nonsense is this with late charges? Why should we pay extra for no valid reason? We’d rather change the broadband service or move to a local provider.

• 
  Vivek (@Vivek9433554001) reported 30 minutes ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  Himanshu Dixit (@himanshu1305) reported 32 minutes ago

  @ACTFibernet My internet is down (SR10179693934304) since mrng and no one is working on it (tech team, spport team and even Nodal). I m cheated by ur sales person. I was told that there is a sprte tech team for my society and that tickets r hndld by that team so tckts r fxd fstr.

• 
  SOHAIL (@MOHAMME99246925) reported 33 minutes ago

  @ACTFibernet Wi-Fi keeps getting disconnected frequently. Although I have raised multiple tickets SR10579692477064 to address this, the issue remains unresolved, and the connection continues to be unstable

• 
  Yashank Bharti (@yashank20001) reported 35 minutes ago

  @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

• 
  WalterWhy (@Borington214993) reported 38 minutes ago

  New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

• 
  Suhail Manzoor (@OyeImSuhail) reported 39 minutes ago

  @ACTFibernet Ticket was closed without any response or resolution

• 
  Kareem Cherry (@kareem_cherry) reported 40 minutes ago

  @ACTFibernet eluru It has been 3days since I opened Ticket SR10679633945714 with,and I am still met with silence.I need this escalated to a supervisor today.This is not how you treat loyal customers. #Worstservicebyact will not recommend to others. Plz solve the issue in an hour.

• 
  OG Reddy (@OgR12509) reported 47 minutes ago

  @ACTFibernet worst experience

• 
  Priyam Pradhan (@PradhanPri64928) reported 48 minutes ago

  @ACTFibernet Router taken by your team without notice or replacement. Connection was transferred & ₹9K prepaid for 6-7 months. No help from customer care. Now without any router. Resolve ASAP. Name: Mrutyunjay Dash (+91 8763150574)

• 
  Shashank Shekhar (@shashank24ten) reported 50 minutes ago

  @ACTFibernet Absolutely frustrated with ACT Fibernet. My internet has been down for 2+ days despite being on their premium 1TB plan. Other apartments in the same building have connectivity, clearly pointing to an issue with their wiring/splicing setup — yet no resolution

• 
  Naresh Aswani (@nareshaswani) reported 53 minutes ago

  @ACTFibernet Your ott plan does not work properly. Sony liv not working since last 10 days. Your customercare want to close the complaint without resolution. Pathetic.

• 
  Sunil Naik (@sunillnaik) reported 54 minutes ago

  @ACTFibernet @ACTFibernet in Hyderabad service so terrible, despite rising complaints and multiple calls since 24hrs after payment nobody has come to provide the connection yet! So frustrating

• 
  Sindhu Venna (@VennaSindhu) reported 55 minutes ago

  @ACTFibernet Now they inform that all nodes are full why was this not informed yesterday when I asked to upgrade the speed? You take money but no resolution no response such a pathetic service

• 
  Ram Kumar (@RKSingh_Chauhan) reported 59 minutes ago

  @ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.

• 
  Kareem Cherry (@kareem_cherry) reported 1 hour ago

  @ACTFibernet @eluru My internet has been DOWN since yesterday. Complaint registered (Ticket: SR10679633945714) but still NO update or resolution. I need this sorted within the NEXT HOUR. Please resolve this immediately! #ACTFibernet #InternetDown #ServiceEmergency

• 
  Kesavan Pandiyan (@kesavanatr) reported 1 hour ago

  @ACTFibernet I have been raised qn closure request on 2nd April, but sill no action taken. Tried to call the support helpline but help

• 
  user636811 (@user21098) reported 1 hour ago

  @ACTFibernet Hi, I’ve received no proper response. On today’s call, your team denied the router & support promised earlier. I requested cancellation 2 days ago but it was closed without resolution. Cancel my plan effective 10-04-26 and process a full refund before renewal.

• 
  Yashank Bharti (@yashank20001) reported 1 hour ago

  @ACTFibernet Half the day gone and still zero action. Your technicians clock out by 7-8 PM, so every minute wasted now means another day of waiting. Why is the ground team MIA? FIX THIS. Ref No: SR110797281166