ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (28%)
• Total Blackout (6%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Ahmedabad, Chennai, Bengaluru, Coimbatore, Chhindwāra, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	7 hours ago
Delhi	Internet	18 hours ago
Ahmedabad	Internet	1 day ago
Chennai	Internet	1 day ago
Bengaluru	Internet	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Umesh Rege (@frowzzy) reported 5 minutes ago

  @TheSunilMittal @airtelindia you must learn customer service and support from @ACTFibernet ... internet is down for >24h and still no resolution in sight...really pathetic service

• 
  Dishant Yadav (@Dishant9654) reported 6 minutes ago

  @ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902

• 
  Abhishek Reddy (@Reddy079) reported 6 minutes ago

  @ACTFibernetHYD @ACTFibernet - You folks are the worst service providers. Everytime we face issue with Internet you take 24-36 hrs to resolve the issue. Especially in financial district and I want to say you have the worst team who caters to financial distirct. Get your “Act” right and serve customers better. Unfortunately we feel locked with the exclusivity in apartments

• 
  Rahul Agarwal (@rahul610) reported 8 minutes ago

  @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

• 
  Eskimo (@_eskimo8) reported 9 minutes ago

  @JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue

• 
  Prathmesh Surve (@pra17th04am) reported 9 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it

• 
  kanak prajapati (@polaroid080) reported 17 minutes ago

  My internet is again not working not even able to raise a ticket. @ACTFibernet - can you do something or should I switch the connection to some other operator

• 
  Maikei Nganba (@PMaikei) reported 21 minutes ago

  @ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help

• 
  Deeptanshu Lodh (@DeeptanshuLodh1) reported 21 minutes ago

  @ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.

• 
  Natarajan Venkat (@natarajanv88) reported 21 minutes ago

  @ACTFibernet @ACTFibernet Thanks for the response, but the issue remains unresolved. Service is still suspended despite this being a billing dispute (duplicate OTT charges after plan upgrade) and prior acknowledgment from your support team. Request urgent intervention & restoration.

• 
  Barath (@Barathsanthanam) reported 24 minutes ago

  @ACTFibernet Internet is not working. Raised SR10379848931134. Need internet ASAP. Kindly Check it.

• 
  Adi (@Travellingpant) reported 26 minutes ago

  @ACTFibernet Again a template answer does it take 3days to solve a problem with internet?

• 
  Chirag R C (@Chiragrc94) reported 30 minutes ago

  @ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details

• 
  Explore The (@RajendraChim) reported 31 minutes ago

  @ACTFibernet what a useless service provider you are. Total garbage #actfibrenet #act

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 32 minutes ago

  @ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?

• 
  Srinivas Rayabandi🇮🇳 (@DrSriLata) reported 33 minutes ago

  Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail

• 
  md fayaz (@fayazizzy) reported 36 minutes ago

  My internet is working very slowly 101676607226. Worst service is giving by @ACTFibernet @ACTFibernetHYD

• 
  Explore The (@RajendraChim) reported 41 minutes ago

  @jagograhakjago @ACTFibernet From 15 April No service no Proper Solution, waste of time and money.

• 
  Maswood Zafar (@MaswoodZ) reported 44 minutes ago

  @ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic

• 
  i@m (@FiZbQ) reported 48 minutes ago

  I could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.

• 
  Srinivas Rayabandi🇮🇳 (@DrSriLata) reported 50 minutes ago

  Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail

• 
  GODLIKE OP (@Laks_1996) reported 51 minutes ago

  @ACTFibernet It's been two days since we lost internet connectivity and no proper service to restore. SR10179879156154 FYI

• 
  MOHAMMED ASIF (@MOHAMMEDAS38745) reported 52 minutes ago

  @ACTFibernet , providing waste service and not even solving problems after many complaints... Regular disconnections , fed up with the service and customer support..

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 52 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 52 minutes ago

  @ACTFibernet 5 days have passed , you keep on closing the ticket without giving solution, I am fed up with your service regarding streaming box, either you replace it or give solution

• 
  Manoj Kumar Jena (@MJena32694) reported 55 minutes ago

  @ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.

• 
  ABHISHEK REDDY (@abhishekreddy95) reported 1 hour ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE

• 
  yegayega (@YabaBabaYega) reported 1 hour ago

  @ACTFibernet - stop harassing and calling/sending whatsapp messages. You have sent me 10 calls in 1 hour asking for subscription enquiry. I don't want your ****** internet service. *******.

• 
  Parth (@jesus_father_me) reported 1 hour ago

  @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

• 
  Jagyanseni (@SweeTie92083310) reported 1 hour ago

  @ACTFibernet Shame service @ACTFibernet