ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Dehra Dūn, Chennai, Chhindwāra, Hyderabad, Vijayawada, Visakhapatnam, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 5 hours ago |
|
Dehra Dūn
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Chennai
|
Internet | 1 day ago |
|
Chennai
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sravan (@_sra1_) reported@ACTFibernet Why does it take 7 working days to change the power source of the junction box? Is this how you handle emergency situations? There is no mechanism to escalate the issue. Utterly disappointing customer service. Complaint No. SR10380208333544.
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Uncle Sam 786 (@CbhSam30259) reported1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.
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iAnamika (@iAnamika_vibes) reported@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
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Broufus (@Broufus) reportedIn Bangalore @ACTFibernet has stopped providing internet service since the storm nearly a week ago. They don't answer phone calls nor do they respond to service requests. Payments are made once a year, so they collect all the money and disappear like frauds.
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Rishi Anand Pandey (@PandeyRishii) reportedShameless Poor Service by @ACTFibernet @ACTFibernetHYD More than 1 month of disconnection of service in Hyderabad in month of Aug,Sep 2025 with cable cut yet team is charging for period and not extending the billing cycle for a annual package.101449733311 @pvvsrinivasarao
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Sumit (@spnagori) reported@ACTFibernet it's been a week and still there's no resolution. How much more time do you need to respond?
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Sparsh (@skkumarsparsh) reported@ACTFibernet Ticket - SR10280199587664. Internet is disconnected since 12pm. Raised ticket immediately but estimated time to fix is tomorrow by 12pm. No one tried to fix today. How do you advertise almost zero downtime with almost a day of no connectivity? The worst literally.
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HAMZA EQUBAL (@EqubalHamza) reportedVery disappointed with @ACTFibernet service. Raised shifting req on 30 Apr, prom ETA was 2 May, but still no resltn or proper timeline. Poor cust supp and no accountability despite being a cust since 2022. Wouldn't recommend ACT to others if cust concerns are ignored like this
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Poornima menon (@Poornimamenon10) reported@ACTFibernet I want to cancel my subscription. Worst service I've come across!!! I need my money back #ACTfibrenet #Disgusting #Ban
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Aspire@live life kingsize (@UD95131533) reported@ACTFibernet Mymonthly electricity bill waiver of ₹100 was supposed to be processed. Your customer care informed me that it would be resolved within 24–48 hours, but it is still pending. Kindly look into this and resolve it at the earliest. Acc no 101004710659 #ElectricityBill
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R G Shubham (@RGShubham2712) reported@ACTFibernet I'm not going to stop here. This will be futher filed on Consumer portal against harrasment and improper and insufficient service
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Deepak 999 (@Deepak999410360) reportedSR10780147576114 SR10780124997114 What a pathetic service you provide @ACTFibernet you need ages to resolve a issue ?
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment
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R G Shubham (@RGShubham2712) reported@ACTFibernet It’s high time you guys start focusing on service instead of sales. My internet has been frequently facing downtime and it's been more than 15 hours, no one has called me or resolved the issue.The calls(12 since morning) that I get is for plan renewal due this month.
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet @KunalVijay40479 Very fraud @ACTFibernet service providers never recommend anyone for the Act Internet. I am facing a similar issue but no one is addressing it .
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
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iptv seller subscription service available (@iptvfrinic92431) reported@Poornimamenon10 @ACTFibernet Yes available iptv subscription service yes
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santosh kumar das (@santoshdas1984) reportedPathetic customer service from @ACTFibernet #SR10180171768634 open for more than a day. No internet, office work being affected @ACTFibernet @ACT_Issues
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Basavaraj (@BasavaMashette) reported@ACTFibernet How can someone close the ticket without even understanding the issue Now reopened.
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet Now 12:17 pm no one called me for internet resolution
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Deepanshu Gurnani (@deepanshugurnan) reported@ACTFibernet is such a horrible company. The wifi setup person has delayed the setup from last 3 days and he never respond to call and messages. Pathetic service
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Xree (@Xreeoffl) reported@airtelindia @Airtel_Presence I want to take @ACTFibernet you better cancel as you are busy
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Poornima menon (@Poornimamenon10) reported@ACTFibernet I have been getting calls and explaining the issue over and over again. Can't you just assign one person and get done with this?? Your executives don't even return the call if the call gets disconnected
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MannMarziyaa🇮🇳 (@PanwarCimpi) reported@ACTFibernet Hi could you please justify your poor service and response for a new connection Ref Work Order WO101800795160. Payment was done 3 days back with assurance of getting installation done in 24 hrs. I just keep on chasing and no response at all neither the refund.
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Lingam Om (@LingamOm) reported@ACTFibernet Issue facing from the starting month till now no solution same copy paste comments will check and escalate to management where is the acknowledgement
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OG (@ravi_bhat10) reported@ACTFibernet @ACTFibernet still awaiting for your response. It's been more than 24hours since this issue occurred and I haven't heard back anything from technicians.
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Sarat Raj (@SaratDasari) reported@ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented
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Rachapudi Sarath (@sarathsarru) reported@ACTFibernet want to report a serious issue. Your field executive is logging in as customer and closing ticket. He called me in the morning as I reported an issue. He resolved the issue & asked for an OTP. After I have provided it. I realised that it’s OTP for login
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)