ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Delhi, Chennai, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	1 day ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	2 days ago
Bengaluru	Internet	2 days ago
Delhi	Internet	2 days ago
Chhindwāra	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

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  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 7 minutes ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service

• 
  dinkar Singh (@dinkarsinghh) reported 8 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Prithviraj (@ghprithviraj) reported 12 minutes ago

  Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

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  manuvachanam (@manuvachanam) reported 12 minutes ago

  @ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.

• 
  Sindhu Venna (@VennaSindhu) reported 16 minutes ago

  @ACTFibernet such a pathetic experience with act connection shifting. I have been a customer since 7 years. I requested for a connection shifting 15 days back and nothing has been done. Customer care keeps giving same update that it will be done today. Reference:SR10279526234294

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  Pradeep Swaroop (@swarnajothips) reported 18 minutes ago

  @ACTFibernet I want you to fix the problem today

• 
  Saurav Chakraborty (@Saurav23121990) reported 18 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  Ritu (@Rituut1) reported 23 minutes ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Chandan kesarkar (@Chand_LvNvrDies) reported 23 minutes ago

  @ACTFibernet The speed has become poor and reduced to 50 mbps and lower post all your maintenance activities. This is a major headache to keep reporting and not see improvement.

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  dinkar Singh (@dinkarsinghh) reported 25 minutes ago

  @ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service

• 
  AK Singh (@AKSingh42544383) reported 26 minutes ago

  Hey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.

• 
  Yashank Bharti (@yashank20001) reported 28 minutes ago

  @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

• 
  Backdoor_Baba (@AjayJosh8) reported 28 minutes ago

  @gayatri008_16 @ACTFibernet I don't get those type of issues with my @Airtel_Services. I think it's time to switchh

• 
  Suresh (@IMSuresh_Dreams) reported 29 minutes ago

  @ACTFibernet there is fibre cable cut issue happening every month now my Internet is down from morning and also slow speed scam selling Internet plans for higher rate but the actual speed we are getting is very low when are you going to address these issues ? Poor service

• 
  user636811 (@user21098) reported 30 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 31 minutes ago

  @ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)

• 
  பித்தன் பிதற்றல் (@myselfmaran) reported 34 minutes ago

  @ACTFibernet I tried to connect with support team. Numbers are not reachable how can I connect with support team?

• 
  Narendrababu (@penbabu) reported 37 minutes ago

  @ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.

• 
  WalterWhy (@Borington214993) reported 38 minutes ago

  New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 39 minutes ago

  @ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..

• 
  Mahesh Jain (@bjpsupporter999) reported 48 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  X MAX GAMING (@MariyamBeg55697) reported 56 minutes ago

  Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

• 
  Shubham Hudda (@ImHudda) reported 56 minutes ago

  @Airtel_Presence Too late, I already got the @ACTFibernet installed the same day, crazy service by them - you do not care about your customers' time anymore

• 
  Souvik Samantaray (@souvik0725) reported 57 minutes ago

  @ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!

• 
  Narendrababu (@penbabu) reported 58 minutes ago

  @ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 59 minutes ago

  @ACTFibernet Your service leaves a lot to be desired..

• 
  Mohit Ranka (@MohitRanka10) reported 60 minutes ago

  @ACTFibernet Hi @ActFibernet, Someone collected the assets from me, I got the email saying that the assets recovery is completed, now one saying that its NOT completed. Can you please look into it, and issue my refund?

• 
  Sindhu Venna (@VennaSindhu) reported 1 hour ago

  @ACTFibernet Now they inform that all nodes are full why was this not informed yesterday when I asked to upgrade the speed? You take money but no resolution no response such a pathetic service

• 
  😷 (@iamsriram98) reported 1 hour ago

  .@ACTFibernet there is an issue with your service once every 2 weeks, do you realise people need internet to work from their homes? When I raise a ticket you tell me you'll only resolve it at 9pm. Absolutely terrible service every single time.

• 
  Ashish Joshi (@ashishjoshilko) reported 1 hour ago

  @ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative