ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (20%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Jinendra Kothari
(@Jinukothari2) reported
@ACTFibernet Is anybody even working on this SR10264744544224. I do not have access to internet since 24 hours and I see no movement on this. Cannot proceed with renewal if this is the service provided..
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raghuj
(@julurirkumar) reported
@Airtel_Presence So your reply in DM was to hang in there? SR was raised on 1-May, it’s almost 5 days and still ur response is saying wait. This is not expected from Airtel.I understood that you don’t care about customers.I will wait till evening then will go to @ACTFibernet
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Sanjay Raghuwanshi
(@SanjuRaghu) reported
@ACTFibernet can you please help expedite this ? My internet is not working since last night - SR10264750720774
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Vicky Das999
(@VDas999) reported
@ACTFibernet where is my resolution
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Sikala Uday Reddy
(@uday2121221) reported
@ACTFibernet it's been 24 hours since the complaint raised for internet issue?
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Raghavendra Kopalle
(@ksraghavendra) reported
@ACTFibernet pathetic service, payment made for new connection on 2nd May, no response from local team or call center hangs up every time midway. The speed at which your sales team finished kyc & application process is hardly seen in installation. Caf no 101647301084.
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Vicky Das999
(@VDas999) reported
@ACTFibernet @GaneshP22518972 my internet is not working from last day and its almost 24 hours and still they are not able to resolve this and i am unable to do my work from two days. Is this how Act net take 2-3 days to resolve issue
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sameer malwad
(@AMSameer74) reported
@ACTFibernet @ACTFibernetHYD issue is still not resolved may I know what is going on how can you be so irresponsible
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Kangaroo 🦘
(@Hittu_45) reported
@ACTFibernet has a terrible service 🤐
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saishashank
(@rojasai) reported
@ACTFibernet Are you guys working ? No update from you at all. Waste Fiber network
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Vicky Das999
(@VDas999) reported
@GaneshP22518972 @ACTFibernet whenever you guys sell your product they used to say your issue will be reolved in 2 hours and now it is almost 25 hours @
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Rishabh Arora
(@R1shabharora) reported
@ACTFibernet Pathetic customer support. I have credit balance of 385 and that I am disconnecting, I am not getting my credit balance back to other sources. What kind of business is this? Just to maximise profit, is it ethical to not refund customer’s legitimate credit.
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Peri
(@signorperi) reported
@ACTFibernet net down since 4 hrs No executive showing up to resolve. Work is getting hampered! Will u guys ever take a escalation seriously? This is the last of me with act. I am so done!
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SAIKALYANA SAHOO
(@SaikalyanaSahoo) reported
@ACTFibernet Looks like you already have an open request for this issue with service request number SR10264739260214. You can be assured that our team is working on it. This request has been in same stage without any progress for past 3 days. No one cares.
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SRIKANTH KADUPU
(@KadupuSrikanth) reported
@ACTFibernet Still it was not fixed. I just fed up. With ur service kindly return my money back.
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mubarak
(@Itzrealmubarak) reported
@ACTFibernet its been 2 days no internet connection in Chandralayout bangalore I'm discontinuing act service. Very worst service.
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Durgesh RAI
(@IMDurgeshRAI) reported
@ACTFibernet what the hell is it? What kind of service are you providing? This is what we customers expect from you? How is it possible to close a ticket without evidence? You people keep on closing the ticket without fixing the issue.
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Sikala Uday Reddy
(@uday2121221) reported
@ACTFibernet it's been 24 hours since the complaint raised for internet issue? No one responded till now..👎
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Forkntravel
(@forkntravel) reported
from
Chandapura, State of Karnataka
Myself Harish from Bangalore (8861250494) Tried contacting all the details given in act website. Full of ivr No way to reach Act Fiber net customer care There is now way to downgrade plans. Many tell only way is to cancel but we can cancel also. @ACTFibernet @ACTFibernetHYD
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Manogna Ulligadda
(@MUlligadda) reported
@ACTFibernet Every time your team mates tell that "Building members are not giving permission to install box so please disconnect the service".If you have any internal problems resolve it by yourself. I've raised the ticket again atleast now resolve it without any excuses.
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SAIKALYANA SAHOO
(@SaikalyanaSahoo) reported
@ACTFibernet Doesn't make any sense of callback. I am calling and following it up for past 3 days. What a call back would do. Need resolution with immediate effect.
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Amit Majoomdar
(@AMajoomdar) reported
@ACTFibernet More than 24hours internet not working. Fix it soon
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Sikala Uday Reddy
(@uday2121221) reported
@ACTFibernet it's been 24 hours since the complaint raised for internet issue? No one responded till now.. pathetic costumer service.
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Chaithratessa
(@Chaithratessa3) reported
@Airtel_Presence i refered my frend for airtel internet...now she s facing so much problem...when i spoke to Mr Revanna who is the service engineer he told that we can switch to @ACTFibernet ..wow watta people i have hired ..such a bloody PPL who thinks customers are slaves
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Manogna Ulligadda
(@MUlligadda) reported
@ACTFibernet very disappointed.I'm facing internet problem since few days.I've Raised the ticket for the same but your team told me to disconnect the service and closed my ticket. How can you tell customers to disconnect instead of resolving it?
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🧢 ata
(@wooooohohoho) reported
@ACTFibernet What is wrong with wifi connection of act Eversince rain started their connection is gone and the customer care line is too ****** busy to pick up
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Anurag K
(@AK1994Sep) reported
@ACTFibernet @ACTFibernet It’s been one and half day and my issue is not resolved yet. Ticket opened just keeps on extending the restoration time but my issue is not resolved yet. Totally disappointed with the service. I’ve been ACT customer for more than 12 years now but totally disappointed
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Lalettan
(@ikkarti) reported
@ACTFibernet you haven’t called me or refunded any of the amount yet. You don’t even have a proper office. Where can i go an raise a complaint. Rs 4000 is taken from me but no action from your side
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rashmi harbola
(@RashmiHarbola) reported
@ACTFibernet , @ActfiberC I raised request for new connection, payment has done . Now no response from actfiber side. No update when the installation will be done. customer care not responding Is this how you treat your customers? This is not happening 1 time.
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Srinivas Krishna N
(@srinivasnk08) reported
@ACTFibernet Your ACT Fibernet Ticket no: SR10164732024964 has been registered. Our team will ensure fastest possible action Veryyyyyyyyyyyyyyyyyyyyyyyyyyy BAD experience with ACT no proper response, I strongly recommend to avoid ACT b-coz of their inaction on service request.