ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Hyderabad, Bengaluru, Visakhapatnam, Chhindwāra, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore
|
Wi-fi | 2 hours ago |
|
Hyderabad
|
Internet | 2 hours ago |
|
Coimbatore
|
Wi-fi | 4 hours ago |
|
Bengaluru
|
Internet | 18 hours ago |
|
Bengaluru
|
Internet | 18 hours ago |
|
Bengaluru
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ryshab (@ryshab07) reported@ACTFibernet I have purchased a connection yesterday & the installation was scheduled for today 9-1 am, but there is no contact and no response yet, during payment you chase continuously and when actual service, you disappear !@jagograhakjago help.
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet just spoke to customer care, literally she don’t how to speak and when I asked about ETA for my Internet issue she has no answer just and poor service day by days it getting very bad, Internet is not working from yesterday
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Shaikh Ateeque (@ateeq686) reported@ACTFibernet why can't u guys fix the issue .. internet itself is down now ...
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Aman Goyal (@goyalaman1602) reported@ACTFibernet ,Delhi’s worst broadband provider, has been causing issues for three days.Customer care numbers are down, internet is slow,& there’s no nodal customer care number. Twitter’s customer care team couldn’t help and asked me to wait. @DoT_India @jagograhakjago 📉 🛜
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Rahul Gopal 🥗🏋🏽️🔫🥁 (@_rahulgopal_) reportedHey @ACTFibernet how is one supposed to get in touch with support? I’m trying to move my connection and the link keeps failing and your chatbot is useless.
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1 Million+ (@audiwate) reported@ACTFibernet Patience? You are testing my patience.. this is 3rd time i am facing this issue in a span of 3-4 days.. I am a remote employee and my work requirement requires high speed uninterrupted Internet service.. You slow issue resolution has caused many escalations against me
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shashank (@batkix) reported@ACTFibernetHYD is highly unreliable. In just 1 month, I’ve raised 10+ complaints for frequent disconnections. Internet drops daily and needs router restart every time. Paid for a 1-year plan but service is unusable Pathetic. Requesting disconnection + refund @ACTFibernet @TRAI
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kashipboyina (@kashipboyina) reported@ACTFibernet We raised this issue two days ago, but it is still not rectified. Please confirm how many more days are required to resolve it. Also please do not take this lightly We have been facing the same network issue for the last three months....
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Rishabh (@yesbank_victim) reported@ACTFibernet U really don't care. Do i need 2 be ur customer u 4 u to worry about lives of ur others customers. It's a public electric pole which u r using 2 hang cables & save some metres of it by criss crossing cables across the road Have some humanity and remove the jungle of wire
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Sarat Raj (@SaratDasari) reported@ACTFibernet Hi, are you following weekly one no internet day or holiday? Why your services were interupptung every week pne day. And it is taking more than 12hrs to rectify everytime. Earlier it used to b less than 2hrs fr resolution.If this continues, you might lose ur custmrs
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Haiku (@riceofsushi) reported@ACTFibernet SR10280515875104 - no one has called us so far. We are WFH. How long to resolve the issue? Why does a small 15min rain disrupt your service when a tier-two city with @airtelindia wifi doesn’t get affected even after heavy rains
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.
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Atharva Pandey (@Atharva93602372) reported1) Dear @ACTFibernet, My internet has been down since yesterday afternoon. I registered a complaint through your app immediately, but after generating a ticket there has been no update, no resolution, and no communication from your team. It's been over 24 hours without service.
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Dinesh (@ShivohamFeb26) reportedBetter to change the connection Worst customer service and worst application @ACTFibernet
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avijeet kumar (@avidno1) reported@ACTFibernet @HirdeshPra16612 Like you solved for mine. It's been 36 hrs since the issue has been raised but no resolution yet. You guys are ******* bunch of morons
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radz👩🏾🎨 (@radzsubbu) reportedHi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service
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srikanth (@srisunraam) reportedHi @ACTFibernet , @FiberAct This is regarding Ticket no: SR10380431252560. It's 5 days now The previous two tickets were not resolved but closed. Can you please resolve the issue?
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avijeet kumar (@avidno1) reported@ACTFibernet your service engineer Arun - 097317 03814 has responded he cannot fix and change our connection. What a service.
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SBajaj (@SBajaj06) reported@ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!
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Suresh Maniraj (@agni_nakul) reported@ACTFibernet Team the issue got resolved now. Ac Id: 103725311570
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Valar Morghulis (@Engineer_Libran) reported@ACTFibernet Can you pls arrange callback as your customer care is not working?
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Hasan Abbas 🇮🇳 (@HasanabbasIndia) reported@ACTFibernet has poorest service in Bangalore and not working on time. Booked new connection, paid for the same everything done. I was told I get my connection installation done by EOD on 29 May. They failed. Today, on 30 May they told they will do it by 2 pm. Still no update.
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Aditya Krishna(AK) (@AdityaKrishAK94) reported@ACTFibernet taking 24 hrs to resolve an issue? Why so long
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Atharva Pandey (@Atharva93602372) reported@ACTFibernet 2) which is completely unacceptable for a broadband provider. Kindly stop sending automated responses and resolve the issue urgently. Ticket ID: [SR10780489440484] #ACTFibernet #PoorService
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Dinesh (@ShivohamFeb26) reported@ACTFibernet please respond the internet is being down from quite a time
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Indian🇮🇳 (@helperindeed) reported@ACTFibernet This Tuesday you had internet cut issue now you repeated this Sunday. What's going on?
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prasant sharma (@prashantvats_px) reported@ACTFibernet @grok please record this service from @ACTFibernet
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Issue is still the same.
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Rajenderreddy (@rajender4reddy) reportedSince 28th, you have been postponing the resolution every day. Today again 1 PM, and now postponed to 6:30 PM. What is your team doing?Resolve it immediately or disconnect the service and refund the money idiots If you are not capable of managing the shutdown idiots @ACTFibernet
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PREMJEET SINGH (@premjeetsingh4u) reported@ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently