ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Visakhapatnam, Hyderabad, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.

City	Problem Type	Report Time
Chhindwāra	Internet	3 hours ago
Chennai	Wi-fi	3 hours ago
Bengaluru	Internet	1 day ago
Visakhapatnam	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 17 seconds ago

  @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

• 
  dinkar Singh (@dinkarsinghh) reported 2 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  Narendrababu (@penbabu) reported 4 minutes ago

  @ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.

• 
  Vivek Ponnada (@VivekPonna50579) reported 12 minutes ago

  @ACTFibernet @FiberAct most worst service I am facing from this

• 
  Bikash Rana (@BikashRana101) reported 13 minutes ago

  @ACTFibernet @ACTFibernetHYD Don’t tell me that the neighbour switched off the Internet. Have some Shame. Such a pathetic service

• 
  dinkar Singh (@dinkarsinghh) reported 15 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Mohit Ranka (@MohitRanka10) reported 15 minutes ago

  @ACTFibernet Hi @ActFibernet, Someone collected the assets from me, I got the email saying that the assets recovery is completed, now one saying that its NOT completed. Can you please look into it, and issue my refund?

• 
  Naveen (@_urstrulyme) reported 20 minutes ago

  @gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.

• 
  Suresh (@IMSuresh_Dreams) reported 21 minutes ago

  @ACTFibernet again Internet went down it’s not 24 hours yet yesterday seems you guys have fixed the issue now again it went down , can we know exactly what’s going on ?? Day by day service is getting below average

• 
  Kavitha Naresh (@cavy301) reported 22 minutes ago

  @ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling

• 
  Jupiter_Savior (@Jupiter_god_) reported 23 minutes ago

  If @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.

• 
  Mallikarjun (@malli_6) reported 27 minutes ago

  @ACTFibernet Need help in change of plan for my account. Please help.

• 
  Ritu (@Rituut1) reported 36 minutes ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Naresh Aswani (@nareshaswani) reported 38 minutes ago

  @ACTFibernet Your ott plan does not work properly. Sony liv not working since last 10 days. Your customercare want to close the complaint without resolution. Pathetic.

• 
  WalterWhy (@Borington214993) reported 40 minutes ago

  @ACTFibernet @ACTFibernet Now the service is restored after 24hrs. Since you provided internet for 20min you can't charge me whole day for it. I see the billing started yesterday, Why the cycle date is still 10th October and not 11th October?

• 
  manuvachanam (@manuvachanam) reported 40 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  dinkar Singh (@dinkarsinghh) reported 40 minutes ago

  @ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡

• 
  Pradeep Swaroop (@swarnajothips) reported 42 minutes ago

  @ACTFibernet I want you to fix the problem today

• 
  Chandan kesarkar (@Chand_LvNvrDies) reported 44 minutes ago

  @ACTFibernet The speed has become poor and reduced to 50 mbps and lower post all your maintenance activities. This is a major headache to keep reporting and not see improvement.

• 
  user636811 (@user21098) reported 44 minutes ago

  @ACTFibernet renews tomorrow. I tried to cancel 2 days back but you team cancelled that request saying we will solve the issue but today they denied Hence cancel my plan effective today and refund the amount paid for the subscription

• 
  Aruna (@nuts_cracks) reported 44 minutes ago

  @ACTFibernet Hello, there's an issue with my wifi , I expect as quick a resolution just like how you keep sending me payment reminders of at least 3/day!!How can your connection have an issue every week???

• 
  n8 (@RaviTej50049752) reported 45 minutes ago

  @gayatri008_16 @ACTFibernet Act antha daridram nkoti ledu their service is pathetic. Shift to airtel

• 
  Shubham Hudda (@ImHudda) reported 45 minutes ago

  @Airtel_Presence Too late, I already got the @ACTFibernet installed the same day, crazy service by them - you do not care about your customers' time anymore

• 
  Killer whale (@killer_whale6) reported 48 minutes ago

  Day 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.

• 
  X MAX GAMING (@MariyamBeg55697) reported 50 minutes ago

  Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

• 
  user636811 (@user21098) reported 51 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Ar Dev (@AravindDevanat1) reported 52 minutes ago

  @ACTFibernet There is no resolution at sight. Why is this nit attended on priority ? I have paid you for a yearly subscription and there is no internet for 24 hrs in a metro. No one is reachable. Pathetic customer support

• 
  Priyam Pradhan (@PradhanPri64928) reported 55 minutes ago

  @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

• 
  Faraz Shamim Khan (@FarazShamimKhan) reported 55 minutes ago

  @ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b

• 
  Suresh (@IMSuresh_Dreams) reported 56 minutes ago

  @PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT