ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (26%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Kanniyākumāri, Bengaluru, Hyderabad, Chennai, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, and Pune.

City	Problem Type	Report Time
Kanniyākumāri	Wi-fi	9 hours ago
Bengaluru	Internet	13 hours ago
Bengaluru	Wi-fi	2 days ago
Hyderabad	Total Blackout	2 days ago
Chennai	Internet	3 days ago
Noida	Total Blackout	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aman Rastogi (@AmanRastogi0831) reported 1 minute ago

  @ACTFibernet Pathetic service!!!

• 
  Kaushal Kapadia (@kaush777) reported 4 minutes ago

  @ACTFibernet I opted for 75 Mbps plan but the engineer installed a router which can only supply maximum of 35-40 Mbps. Multiple complaints have been raised since 7 days but still have no resolution. Please help urgently on this and help me resolving the issue. @ActfiberC

• 
  Sandeep Anand K (@ksandeepanand) reported 5 minutes ago

  @ACTFibernet my internet is not working from yesterday ..raised complaint and no one approached yet..in work from home scenario looks like we should not trust ACT and switch to reliable service like @airtel

• 
  Akanksha Tiwari (@Akanksha1524) reported 5 minutes ago

  @ACTFibernet - internet does not work at my home. Had contacted with your team as well - they said it's all fine and did not do anything to solve it. With this WFH setup - it's a pathetic experience. Please issue the refund n I want to go with another ISP

• 
  Venkata Pranav (@uvpranav_) reported 7 minutes ago

  @ACTFibernet what is wrong with your team. I have been facing internet connection issues for 6 days now, there is no proper and permanent fix to connection issues. I am done with ACT fibernet incompetent services.

• 
  Vivek V (@DaYwAlK3r666) reported 8 minutes ago

  @ACTFibernet internet down for 2 days .. not even a callback from your technicians .. SR10263784314584

• 
  Sravanthi G (@SravanthiG3) reported 9 minutes ago

  Highly disappointed with @ACTFibernet #Bengaluru Why would you suspend my connection for your lapse? You failed to resolve the issues but still closed them. My fault is to allow you to draw electricity from my flat and this is the gratitude you show me.

• 
  SBK Chirps (@sanjeev911) reported 10 minutes ago

  @ACTFibernet @KRISHNA83138665 These guys have bullshit customer care & zero thoughts over customer necessities! Do not buy a connection from ACT Fibernet!! Totally bullshit!

• 
  Durga Prasad (@asndp) reported 11 minutes ago

  @ACTFibernet I need reliable service not looking for your apology. Appreciate your action on priority.

• 
  Avi (@sanguine_avi) reported 11 minutes ago

  @ACTFibernet I have provided the details it’s been around an hour if you see above t wet was 54min ago… no one has called me yet to resolve the issue. #ActFiber #Plshelp #ActFiber

• 
  Panchapakesan -Pancha (@kish0071) reported 17 minutes ago

  @ACTFibernet It is been 13hrs no one contacted me, we are just an customer right, whereas a recharged is not done we get call after call

• 
  Navin Malhotra 🇮🇳 (@nm87955) reported 17 minutes ago from PETROL BUNK ORR, Karnataka

  @SiliconCiti @ACTFibernet Pls expedite on this. Our mail to our dedicated mailbox is not answered. I'd thie issue is not fixed in a week's time, we will not allow any new connections.

• 
  Durga Vara Prasad (@dvp__s) reported 18 minutes ago

  Another day. Another issue. Have had enough. Don’t close the ticket even if the issue is resolved. Excellent service btw @ACTFibernet SR11163787155884

• 
  Just Frame Deep (@just_frame_deep) reported 20 minutes ago

  @ACTFibernet @ksandeepanand The issue is you guys never do. There is no internet is down since morning

• 
  Maryam Khan (@MaryamK68147849) reported 21 minutes ago

  @ACTFibernet Why internet is not working here My User ID is 101015117928 and Mobile No is 9160076778,Please Care to Rectify this Issue As Soon As possible,Please send Your Technician for troubleshooting NOW!Thanking You in Anticipation of Reply & Neccesary Action Immediately !

• 
  🦋 (@23Glyphy) reported 21 minutes ago

  @JusticeFX @ACTFibernet wtf, is there any good internet there?

• 
  Tharun Reddy (@thisistharun) reported 27 minutes ago

  @ACTFibernet Very Bad response and worst service from Act Broadband. Too ridiculous

• 
  Emcuejay the Darby Stan (@emcuejay) reported 29 minutes ago

  Hey @ACTFibernet I have a problem. When I sign in to the portal, it says logged in but doesn't connect to the internet. Please resolve this issue asap.

• 
  Rahul Choudhary (@rahul234) reported 33 minutes ago

  @ACTFibernet Please stop calling for reinstating back the fibernet connection. Inspite of having clearly communicated, that I have already migrated to a different service provider and don't want the connection to be reinstated, I keep getting automated calls every single day.

• 
  Tapas Das (@SpaceIsTheLimit) reported 33 minutes ago

  @reliancejio I applied for a new JIO fiber connection and when I am calling the assigned SPOC, he is not picking my call. My apartment already have Jio Fiber connection. Can anyone help me out? I need to he connection urgent as @ACTFibernet is no longer a stable connection!

• 
  Gul (@Guls_twitt) reported 33 minutes ago

  @ACTFibernet Sick and fed up SR10263783659334 is the third sreq in dec.. And every time it takes over 12 hours to fix.... Give me one good reason to continue with this pathetic state of services....

• 
  SBK Chirps (@sanjeev911) reported 34 minutes ago

  @ACTFibernet @prashanthm97 Yeah you guys are bullshit!! Total crap!!

• 
  theatremarina (@theatremarina) reported 36 minutes ago

  @ACTFibernet connection issues in chennai?

• 
  SBK Chirps (@sanjeev911) reported 41 minutes ago

  @ACTFibernet Totally **** service & customer care you have! First try to be a better customer centric organisation before approaching new customers for connections! #Horrific #CustomerAbuse #CustomerHarrassment

• 
  Justice (@JusticeFX) reported 46 minutes ago

  @23Glyphy @ACTFibernet Not rlly man its so bad

• 
  Durga Prasad (@asndp) reported 48 minutes ago

  @ACTFibernetHYD @ACT @ACTFibernet Kids classes affected with poor connectivity. Technician visited and stated cable needs replacing. Ticket SR10163759726914 closed on 23Dec without resolving issue. No action after repeated followups. Pathetic service. No SLAs.

• 
  Justice (@JusticeFX) reported 48 minutes ago

  @ACTFibernet what is wrong with your team. I have been facing internet connection issues for 2 days now, there is no proper and permanent fix to connection issues. I am done with ACT fibernet incompetent services.

• 
  Udaykiran (@a_udaykiran04) reported 51 minutes ago

  @ACTFibernet @ACTFibernet Still no resolution, congratulations to you on successfully wasting 1 more day of my work. Why you guys try to resolve at last-minute of promised time after raising a ticket everytime. Can't you guys do it bit early than promised time.

• 
  VigneshBRB (@vigneshbrb) reported 51 minutes ago

  I would never recommend @ACTFibernet for any of their service. Poor broadband and disconnection request. They will refund money in act wallet if we plan to disconnect permanently. @reliancejio @airtelindia wallet has benefits but ACT wallet is a piece of sh**

• 
  Shan (@Shan23827505) reported 58 minutes ago

  @ACTFibernet a simple request made on my account. Got a NO as an answer. Need the payment receipt with the name and address on it.. how difficult is that for you to help me with those detains on the receipt. I made the payment on the account and I need the invoice.