ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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SRH coolie
(@SRH_COOLIE) reported
@eyeamkd @ACTFibernet Even Airtel gives the same price, but with way better service. Just get Airtel.
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Muq€€t
(@ab24490) reported
"Hi @ACTFibernet, I’m interested in getting a new ACT Fibernet connection at my location in Golconda Fort, Hyderabad. Could you please help me with the process? #ACTFibernet"
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∆
(@asrjy) reported
@SRH_COOLIE @eyeamkd @ACTFibernet faced similar issues with airtel couple weeks back 😓
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Lorne Malvo
(@LorneMalvo666) reported
@ACTFibernet internet down for a week now and your team is not fixing it. Check my previous posts.
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Aditya Pavan Bhamidipati
(@adityapavan3) reported
Dear @ACTFibernet We know there are issues with cables but that doesn't mean we are disconnected to the world endless days ! Internet stopped working from Wednesday - 10th sept night Today 14th sept Irony is we have not received a single call from your technical team
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Yash
(@iYashwanthh) reported
@ACTFibernetHYD @ACTFibernet No internet for 2 days, and the same happened 3 weeks ago. I know the situation in Hyderabad is a nightmare for you, but I'll appreciate an honest ETR for resolution so I can plan my work. At least the engineer should pick his call!
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shaik
(@shaikabed1) reported
@ACTFibernet you worst fellows since three days internet not working no one attended to the complaint and it's not because of fibre but power supply cut to the box from which my connection is given, these third class services making me suffer after payment of six months in advnce
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sikkireddy
(@sikkireddy) reported
@ACTFibernet It’s been 1 month&still no internet service. Extremely poor support, no resolution, no accountability.Despite multiple complaints. Is this really fair?Why is no one responding this is ridiculous.Can someone call me i wnt to cancel the connection & take a new provider
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chetan tiwari
(@dashingchetan3) reported
Hi all I kindly suggest people who are using @ACTFibernet kindly stop using their services as I have been facing the internet issue for the past 2 days still the issue is not yet resolved. During the payment if you delay by one hour they will suspend the services. @ACTFibernet
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venkat nandipati
(@monu_coolguy) reported
@ACTFibernet shame for bad service. It’s been 7 days and u don’t fix the Internet. Everything runs on Internet in this age and you guys have no communication. No solid ETA. Keeps changing everyday. Technicians ask for too and then close it without fix.
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sikkireddy
(@sikkireddy) reported
@ACTFibernet It’s been 1 month and still no internet service. Extremely poor support, no resolution, no accountability. Despite multiple complaints.
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Prince
(@PrinceSaurav007) reported
@Airtel_Presence @airtelindia want to switch frm this pathetic @ACTFibernet to your service pls tell me the process & I was your customer earlier want to reconnect the service again.
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Venkat
(@venkatvikramk) reported
@ACTFibernet very unprofessional and worst service. 20 days without internet ento. Considering to switch to other provider. Need refund 🙏🏻
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Shubham Aggarwal
(@Aggarwal074) reported
@ACTFibernet Hi @ACTFibernet still issue not resolved?? To setup one ott box how much time you will take?? And no one even connecting to us 😡 You are just wanted to customer to suffer and pay that's it
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SIVA PRASAD BATTULA
(@battula_siva) reported
@ACTFibernet My ACT internet connection has been down for 12 days. I made multiple calls and visits. But not responding and no resolution yet. The service request (SR10176926985654) is getting updated with ETA and I am getting a regret message almost daily. But no resolution.
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vishnu pasnuru
(@vishnupasnuru) reported
@ACTFibernet this is 2nd time there is an outage in just last 1 week. For the last outage, you had taken 2 days to resolve and for the outage today, though ticket is raised in the morning and three follow up calls made, the status is still showing as awaiting ETR.
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saikiran
(@saaki459) reported
@ACTFibernetHYD @actinternet @ACTFibernet Dear ACT Internet Team, I am writing to raise a serious concern regarding my ACT internet connection, which has been down for the past 3 days. Location: Chandanagar, Hyderabad Ticket Number: SR10177064302564
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Syed irfan
(@hypocritebabo) reported
The audacity of @ACTFibernet to disregard 12+ days with no access to internet issue Is disgusting
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Magesh Balan
(@magesh00111) reported
I’ve been facing issues with ACT Internet. In July, my connection was disconnected due to "non-availability of Main box." They promised a refund after collecting the router. Till now, no one has come to collect it, and calls are not attended. @ACTFibernet Please help to resolve.
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Prince
(@PrinceSaurav007) reported
@ACTFibernet the customer service literally sucks now..i feel now its time to change some other service frm last 1 week I have been trying to reach but no response always busy can't connect with the useless peoples.
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Manikanta
(@07Manikanta) reported
@ACTFibernet @ACTFibernet as am telling you from dau 1 i don't have any patience for waiting more than a month for internet connection to resume, i request you to kindly cancel my connection and return my money back as ur not providing the required services.
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Rohit shelke
(@Rohit_shelke_45) reported
@ACTFibernet I raised a complaint 3 days ago but the issue still isn't resolved. Worst service ever! Please check ticket no. SR10177067317904 and fix this ASAP. #ACTFibernet #CustomerServiceFail @TRAI
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Mohsin Ali
(@mosinali17) reported
@ACTFibernet @ACTFibernetHYD what is happening with your team it's 3rd day without internet even though complaint raised no one has yet check the problem who ok s going to compensate.?
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Rahul
(@Rahuldiddy2) reported
@ACTFibernet Finally set up galaxy broadband for 3m in this uncertain situation where ACT has no clear resolution. 🙁Hard to leave ACT since it’s so reliable,no choice. Will return after 3m, thank god i go month to month bill, i request to refund and charge only prorate for Sep
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Manikanta Raja
(@ManikantaRaja14) reported
@ACTFibernet I have raised a complaint on Sep 10th, daily I'm getting new revised time lines by stating longer than expected time. No action taken by the ACT team till now. From 15th i have to work from home, as I'm a timely bill payer why I have to manage this many days?? Please respond..
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Deepak Sasitharan
(@sdeepengineer) reported
@ACTFibernet Never expected this! Again a corporate behind common man's money and providing the worst experience. My 6M+1 plan was changed without my permission. Raised 3 tickets to get a closure. Finally pushed me to a monthly plan. Time to change, Maybe...
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ashogun
(@BuDeCug) reported
Nearly 4 days @ACTFibernet not working in urapakkam. No response after many complaints #ACTFibernetIssue
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Lorne Malvo
(@LorneMalvo666) reported
@ACTFibernet Escalated to who? Issue is not fixed till date. Why should I wait without internet for a week?
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Sreepriya
(@Sreepriya04) reported
@ACTFibernet Here is my ticket number SR10177023565804 My friends in the same area had their internet restored since yesterday evening, but my connection is still not working.
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srikanth🥛
(@srikanthlawliet) reported
@ACTFibernet I request urgent escalation of complaint SR10177058482674. It has been 3 days without internet and there has been no communication from customer care. This disruption is severely impacting my work-from-home. Please arrange immediate resolution and technician support.