ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Hyderabad, Coimbatore, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
TV | 2 hours ago |
|
Chennai
|
Internet | 17 hours ago |
|
Chhindwāra
|
Wi-fi | 17 hours ago |
|
Bengaluru
|
Wi-fi | 24 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Chhindwāra
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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sourav purohit (@souravpurohit) reported@ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.
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Irshad (@irshu2) reported@ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet @ACTFibernet let me know the process for termination of your services. Or else you will see a proper public grievance . The worst support ever seen. You have to pay the penalty for taking the amount upfront and this is big scam.
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Kavita K (@DrKavitaKV) reportedOn 13 july 2026 my @ACTFibernet stopped working, raised a ticket on app, said will get done on 14 eve, my payment was up, called them to extend date, they said cannot but will adjust for not working days, after ticket closes new charges will get updated then u pay, fine, tq
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tej (@arun238) reported@ACTFibernet Have raised ticket 20 days back but no response and called customer care everytime they say 24 hours , what's going on Worst service #actwifi #actfibernet
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!
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Manish Periwal (@mperiwal14) reported@ACTFibernet My work is hampered. Fix it asap
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Yuvaraja (@Yuvanames) reported@ACTFibernet @ACTFibernet Please provide a proper explanation and resolution. Requesting the National Consumer Helpline (NCH) @nch1915 to kindly intervene and look into this matter. NCH Docket Number: 9760824
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శరత్ చంద్ర B+ బ్లడ్ గ్రూప్ 🇮🇳 (@sambhadu) reported@ACTFibernet My issue is not resolved
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Kavita K (@DrKavitaKV) reportedDear #actfibernet #chennai i took the gx box coz u said no junction box nearby feasible, u found one, still i said chalo fine, now pls explain how come i having paid for a premium service am stuck with no net
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Just Like That! (@elluranand) reportedif anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.
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Prashanth (@prasanthkannan) reportedSR10381217264834 this is the second time in less than 24hrs to raise ticket for internet disruption. Very bad experience @ACTFibernet
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet We r nt getting any hlp 4m ur technicns. Evn thy r nt bothring for cust pain. Hw we will continue office without intrnt access? It is hppning evry couple of days but no permnt solns provided yet. Intead of drgging d issue. Ur technicns r also g8 they r alwys giving new reasns.
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Yuvaraja (@Yuvanames) reported@ACTFibernet Based on my experience, I cannot recommend ACT Fibernet to anyone. If this is how they treat customers who have already paid for their service, think twice before choosing ACT. I hope no one else has to go through such an experience. #ACTFibernet #PoorCustomerService #Broadband
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Racing Veteran (@RacingVeteran01) reported@ACTFibernet what stupidity is this when the due date is tomorrow. How can it be overdue when due date is tomorrow. Also receiving mails that my account is prone to late payments when every payment for the last 6 since have been before time. No response to my mails. You guys suck *Service Alert* Hi, Your ACT Fibernet bill is Overdue and is scheduled for Suspension Account No: 102502773081 Please pay today to avoid suspension of services.
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Sampath PSPK (@SampathPSPK_) reported@ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.
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G.B (@BerwalGorav) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Literally the worst customer service ever
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Shashank Bharadwaj S (@__Shashank__007) reported@ACTFibernet I applied for a new connection 2 days ago. Installation was promised yesterday, but no one has contacted me.I paid ₹2,035. The sales executive (+91 97311 63437) has switched off their phone. Even after contacting customer care twice, there has been no resolution.
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Arun (@ArunachalaRaman) reportedSubject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet
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Yogesh Bhardwaj (@YogeshB20643297) reportedI recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet
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Rajat Jaiswal (@RAJATJAIS25) reported@ACTFibernet what the hell is going on r u trying to fool and cheat i am fedup ..following up from last 15 days... poor company..can even refund few bucks. ..trying to cheat
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RAGHAVENDRA V (@RAGHAVENDRAVAL4) reported@ACTFibernetHYD @ACTFibernet please check evening onwards facing issue
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Kiran Kumar Pavuluri (@pvrkiran) reportedFinally, Trying to downgrade the plan after not getting the netflix service from #ActFibernet @ACTFibernetHYD @ACTFibernet Called so many times but no use ... I will never take the bundle package from Act again... FYI
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Ghanshyam (@ghanshyam_in) reported@ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response
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MJ (@martiinwrites) reported@ACTFibernet My call to customer care is getting failed . if you don’t refund the ACT due in the screenshot ( attached in previous tweet) , sorry I have no other choice.. i have to escalate this to ACT CeO in LinkedIn..
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernet It's been over a week and my issue is still unresolved. nothing is happening on the ground. I'm tired of chasing different people for a basic service. Stop the excuses and resolve this immediately. #PoorService #ACTFIBER
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bro (@spacellp123) reported@ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it
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Tea Kada Raja (@Vaathiyaar_Offl) reported@ACTFibernet I have never seen a more pathetic network than this; customers should switch immediately—it is in your best interest.
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.
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Surinder Verma (@Surinde66757107) reported@ACTFibernet your internet is down again. Your Service request SR11081177748514 is this. Why is it happening every other week??