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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 28% Wi-fi (28%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Delhi, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

CityProblem TypeReport Time
Bengaluru Wi-fi 17 hours ago
Chennai Internet 23 hours ago
Bengaluru Wi-fi 1 day ago
Hyderabad Internet 2 days ago
Chhindwāra E-mail 2 days ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • noorussaleheen
    Ser Humano (@noorussaleheen) reported

    @ACTFibernet Your Service request SR10179750318014 is expected to be resolved by 14-Apr between 07:30 to 09:00AM NO CALL, NO RESOLUTION YET. IF UNABLE TO SERVE THE CUSTOMER, PLEASE DISCONTINUE THE SERVICE AND REFUND THE AMOUNT.

  • jesus_father_me
    Parth (@jesus_father_me) reported

    @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

  • khirod_prof
    Khirod Dora (@khirod_prof) reported

    @ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.

  • ravi4354
    Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported

    @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

  • Conroy5751433
    Kevin lians (@Conroy5751433) reported

    Ticket SR10379923464044 @ACTFibernet kindly resolve issue. Internet not working for 2 days

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.

  • dhruv_droid
    Dhruv Singh (@dhruv_droid) reported

    Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.

  • qsameer368
    Kaido (@qsameer368) reported

    @ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • MohdZub65084989
    Mohd Zubair Mohiuddin (@MohdZub65084989) reported

    @ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back

  • khirod_prof
    Khirod Dora (@khirod_prof) reported

    @ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.

  • pra17th04am
    Prathmesh Surve (@pra17th04am) reported

    @ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • DeeptanshuLodh1
    Deeptanshu Lodh (@DeeptanshuLodh1) reported

    I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

  • anurag_abk
    Anurag (@anurag_abk) reported

    @ACTFibernet And after 30Hrs wifi services are restored thanks. Funny part is I got call from ACT technician saying this is regarding issue you posted on X. Seems they did not care about the ticket I raised until they saw this on X. Thanks.

  • Mani_Tambaram
    subramanyam k (@Mani_Tambaram) reported

    @ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314

  • SweeTie92083310
    Jagyanseni (@SweeTie92083310) reported

    No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet

  • Bharath__badass
    Bharath Kumar (@Bharath__badass) reported

    @ACTFibernet What pathetic service are you guys running? Second internet issue this month. Just checked the speed. Not even getting 5mbps for the amount being paid that is supposed to get 100 mbps. Fix this issue ASAP. DM'd my details .

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

  • khansameer71
    Sameer Ahmed Khan (@khansameer71) reported

    @ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony

  • Aravind11984139
    Aravind sankar (@Aravind11984139) reported

    I have raised 2 tickets in the ACT app, 1st one was not actually closed, got a call from team and they crtd new ticket by closing 1st. New ticket was automatically closed again, without any followup, I reopened, now again its closed without any resolution @ACTFibernet @ActfiberC

  • naveenkumar_db
    Naveen Kumar (@naveenkumar_db) reported

    @DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.

  • anurag_abk
    Anurag (@anurag_abk) reported

    @ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.

  • Dhruv496
    Dhruv Sood (@Dhruv496) reported

    @ACTFibernet @ACTFibernet your regret will not solve my problem

  • HydPatels
    Patels (@HydPatels) reported

    Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248

  • samiamsamiam68
    Iamtheright (@samiamsamiam68) reported

    @ACTFibernet The worse service provider. Worst support and technicians.

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet

  • DrSriLata
    Srinivas Rayabandi🇮🇳 (@DrSriLata) reported

    Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail

  • SHAMEEMR19
    SHAMEEM (@SHAMEEMR19) reported

    @ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help