ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Chhindwāra, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 6 hours ago |
|
Chennai
|
Wi-fi | 7 hours ago |
|
Chennai
|
Wi-fi | 17 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
karthik alagan (@karthikalagan) reported@ACTFibernet — SECOND PUBLIC ESCALATION I raised ticket SR1108149816874 over 2.5 days ago for my internet service issue. ACT committed an ETR of 8 Aug, 9:00 PM. That deadline has passed, and the issue is STILL unresolved. I already raised this publicly yesterday.
-
Dinesh (@dineshrtvt) reported@ACTFibernet @ACTFibernet you guys are not capable to handle issues raised by customers
-
Seeker (@seeker0321) reported@ACTFibernet There is still no communication , you guys are intentionally looted my money, never tried to install the connection, and now not giving my hard earned money, you are a fraud company, I'll case on your for mentally traumatizing for so many days
-
Seeker (@seeker0321) reported@ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread
-
Naveeen (@Hellofamannn) reported@ACTFibernet SR10381639652454 this is the TICKET and there is Frequent network issue with your service and team. Tbh it's poor every week. Already been affected more than 12 hrs none of your employees showed up.
-
pavan pola (@pola33322) reported@ACTFibernet I would like cancel this installation Please do the needful
-
mohammed afzal ahmed (@mohd59afzal) reportedFraud ACT service,AGAIN A COMPLAIN TICKET WAS CLOSED WITHOUT RESOLVING.Complain id is SR10181418421678,You people think that customer are fools or what,I have spoken with 2 of the act people about the complaint but act close ticket without resolution @ACTFibernet @ACT_Issues
-
Kiran Goli (@kirankumargoli) reported@ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?
-
karthik alagan (@karthikalagan) reported@ACTFibernet This is particularly disappointing because your own stated objective is to “set new benchmarks for customer care” and provide a “delightful experience” to customers.
-
Prerana (@003Prerana) reported@ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When will my wifi be fixed?
-
Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I haven't got a resolution in 4 days, not sure what resolution you are talking about now.
-
Eshwar Arya🇮🇳 (@EshwarAyan786) reported@ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice
-
iYappan kRishnan (@jeeves_k) reportedDear friends, I would say be cautiouswhilre choosing act fiber .. worst ever support you will receive and very bad attitude from the customer care engineer. they disconnect the call while you speak if they don't have answer. @ACTFibernet thank you for teaching me lesson
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernet What is the latest resolution here?
-
Ajay Kumar S (@SoleilFils) reportedStill no one has been assigned @JioCare @reliancejio . Booked and paid for my @ACTFibernet new connection unfortunately. The hassle of booking a not available slot vs tollfree not allowing to proceed to talk to a support executive is not worth my time!
-
Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Worst services in Lucknow .
-
SeMa (@MaSe2605) reported@jeeves_k @ACTFibernet Act fiber is always worst sir 😷😞
-
Ashu (@ashudhiru) reported@ACTFibernet : please help me to update the new e mail id and mobile number in act account
-
Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @Venk_SA Worst services in Lucknow .
-
Arijit Majumdar (@Aar_i) reported@ACTFibernet What you need to do is take some accountability. Your support staff headed by a Mr. Abhishek (who is in charge of South Delhi I assume, n who sits in okhla office) does not have a clear line of communication. The team under him takes huge amounts of time just to note a complaint!
-
{{ RP }} (@KossLeBoss) reportedI’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet
-
Máhesh (@TweetToMahesh) reportedThough of switching to @ACTFibernet on this Independence day.. Very Horrible Experience with Customer Support.. With offer they mentioned it will take 15 days for installation and ask not to choose offer and felt they thinking Customer are Slave and they all are King.. #Shame
-
Vignesh 🇮🇳 (@vicky61293) reported@ACTFibernet @ACTFibernet I am based in Chennai and have not yet received a call from the field/technical team. Could you please arrange for the team to contact me at the earliest, and also share an update on the expected resolution timeline for this issue.
-
specialist (@st_specialist) reported@ACTFibernet the internet is not working since last 2 days and your customer care is not responding. Even the local technician are not picking the call. SR11081518384474 is the complaint number. Its getting quite frustrating with no update and response.
-
Vignesh 🇮🇳 (@vicky61293) reported@ACTFibernet Hi team, facing network issues since yesterday I have raised complaint/ service ticket and as per the ticket the ETR is aug15 9pm and no updates received from field team. Escalated to customer care twice ( Aug 15 and today as well). Bad service SR10381605650644
-
sumanth (@sumanthcalling) reported@ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.
-
karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
-
Niharika B (@_aloopitika) reported@ACTFibernet And inform that supervisor is busy and will call me after 1 hour. Which of course never happened, no one ever calls back from ACT!
-
Stallionpanda (@saipraneeth1711) reported@ACTFibernet @ACTFibernetHYD hi team this is my account I’d = 101770371937 and service request is raised from my end SR10181565349554 and I don’t know what was the issue is happening and I am facing Internet issue and become really tough to work at home so kindly provide update
-
Niharika B (@_aloopitika) reported@ACTFibernet Ok, please train your customer care people! Everytime a customer can’t tweet problems to get a solution.