ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (20%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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CDILIPKUMAR
(@CDILIPKUMAR) reported
@ACTFibernet Worst service
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Khushbu kumari
(@Khushbu84893778) reported
@ACTFibernet worst connection no good support .raised complaint SR10262798038902when we call no proper update stop taking call FE(7624949858)inform to Backnd waste just time pass visit did nothing not picking up call 3 days issue not resolved until we don't tweet no proper action
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Chaitu Subarashii
(@chaitusubarashi) reported
@ACTFibernet I haven’t got any call from you yet and I raised a shifting request through mobile app, wrote E-Mails, called your support multiple times and now tweeted as well. Please take some responsibility and fix this issue ASAP!
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Noah Jonan Manukonda
(@JonanNoah) reported
@ACTFibernet Hi, having an issue with connection. Problem is not addressed In the last 36 hours. Your request SR10162816595632 is tentatively expected to be resolved by 9/26/2021 07:00:00 PM (MM/DD/YYYY). You can track the status using the ACT Fibernet app.
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Nayaz Khan
(@nayazkhan) reported
Hello @ACTFibernet , Struggling with internet connectivity again. Ticket (SR10262831195772 ) has been raised which was supposed to be solved by 11 AM today. Well past 11 now, but no solution yet. Can you please help? This is my 4 th ticket this month. You asses yourself
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Salil Cuncoliencar
(@salilbc) reported
@ACTFibernet broadband has been down for more than 15 hrs now in CV Raman Nagar area, Bangalore. When will you fix the issue? This is a huge outage, complaint had been raised early morning but no resolution
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Barthi Mani
(@BArThIbARU) reported
@ACTFibernet It's been more than 24hrs since @ACTFibernet promised to resolve my internet issue, but no signs of help. Pathetic part is whenever we call customer care, new CC executive picks the call to inform false timelines. Already lost a day of work n today is day 2.
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ConfusedIntrovert
(@cnfsdintrover2) reported
@ACTFibernet very very slow speed!! SR11162752843772 (7/n)
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.
(@MegaStarrrrrrr) reported
@manchididengey @ACTFibernet Acha ok. Usually nenu app lo ticket raise chesaka max 24hrs lo valu fix chestnde and executive call chesevalu so
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Ajay Verma
(@Ajay_KVerma) reported
@ACTFibernet my internet not working from last 24 hrs. My request SR10162840990682 is pending.
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Rahul Kumar
(@rkumaritsme) reported
@ACTFibernet it's not about bad experience, it's just where i am moving already has wifi convention and it works fine. so please disconnect it before new month starts
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Srdtweets
(@DexterousRd) reported
@sparrow168 @ACTFibernet Worst in the city right now
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M Ranjith Kumar
(@ranjithalekhya) reported
@ACTFibernet I have given complaint regarding my internet issue when power goes it will not work.. I m giving complaint from last one year . MY ONE YEAR PLAN expiring this week.. pls guide me can I continue with ACT or leave.. Solve the issue earliest. Ranjith Kumar . 0944080983
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anoop bm
(@anoop_bm) reported
@ACTFibernet After 2months I am getting call from your customer care and saying that some due pending. Plz clarify the same or cancel the same. Can't communicate with customer care so that raising tweer
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srikanthsharoff
(@srikanthsharoff) reported
@ACTFibernet frequent disconnections. Every other day work and school online classes are getting impacted. In a month I have raised 7-8 service requests. This is the situation in Bangalore prime residentual locations. Service team will take their own sweet time to fix the issue
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srikanthsharoff
(@srikanthsharoff) reported
@ACTFibernet frequent disconnections. Every other day work and school online classes are getting impacted. In a month I have raised 7-8 service requests. This is the situation in Bangalore prime residentual locations. Service team will take their own sweet time to fix the issues
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ch.saiprasanna
(@chsaiprasanna) reported
@DexterousRd @sparrow168 @ACTFibernet Worst in whole state annochu anna Wgl lo kuda same position
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mussi
(@mussi41) reported
@ACTFibernet My internet has been down since last evening,spoke to customer care and he was asking if it was a wireless or LAN connection?it’s 5years and now he wants me to answer this when it always was wireless. Pathetic service and laid back technical team
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Mohammed Mujeeb
(@mohdmujeeb2011) reported
@ACTFibernet From last two days I am hearing same word's from you customer care... and now you also repeating same.
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Nithesh Malik
(@nitheshmalik) reported
@ACTFibernet Open a ticket to resolve. As through phone you support only broadband services and not digital tv. This is not nice when we pay you provide correct service for the channel or return all the money and don’t give mental torture
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Manohar Thakur
(@Manohar130912) reported
@ACTFibernet every month internet not working at least for 24 Hr, since yesterday morning my intern ate is not working and nobody bother to confirm when it will be resolved, worst internet service provider I have ever seen…
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Goutham Rajan
(@talktogoutham) reported
@ACTFibernet I have a ACT SOHO Incredible plan which is supposed to give me 300mbps. But the connection seems unstable & its highly unreliable. Speed drops to less than 20mbps at least 10 times a week & it's exhausting to contact support everytime. Could you please look into it?
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Mohammed Mujeeb
(@mohdmujeeb2011) reported
@ACTFibernet Its more then 3 days my complaint regarding no internet connection SR10162780095092 is still pending...no response from customer care service....and want to disconnect my connection from actfibernet..
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Chandan Padhi
(@chinks86) reported
@ACTFibernet has no priority in restoring internet connection. Internet is down since 6pm last evening, reported the same immediately. Internet is still down and seems like it's going to remain the same till morning. No urgency at all. Service is deteriorating. SR10262844778412
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Avocadorable
(@Aishwarya_Div) reported
Hello @ACTFibernet on Sep 22 I put a permanent cancellation request for my internet . Since that day I am trying to call your executive to cancel my plan . They are literally harassing my by not doing it . SR10162671400576. For god shake cancel it @jagograhakjago plz help
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Ashwathi Krishnan
(@ashventurous5) reported
Hi @ACTFibernet It's almost been 2 months since I requested to close the connection and even after multiple follow ups via DMs, calls and emails I'm not getting a proper resolution. Very unprofessional and poor customer support.
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Rotting Jabroni
(@sidiotsays) reported
The @ACTFibernet in Bangalore has been the most unprofessional dumbfucks since yesterday. No internet service around and their customer care executives are some of the most unprofessional lying humans ever. #ActFibrenet #Bangalore #ActSucks
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Vinod Sobti
(@SobtiVinod) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet Still no response all I’m getting is mails which are not helping in anyway. Disgusting service and response.
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Neelkiran Konathala
(@neelkiran2010) reported
@ACTFibernet Your request SR10762801992982 is tentatively expected to be resolved by 9/26/2021 03:00:00 PM. Till now no response act has become pain in the wrong place. Horrible service. No internet since 3days, and it's kids half yearly exams.
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Ganesh Kalyansundaram
(@gauss_hat) reported
@ACTFibernet No internet connection since last evening at around 6 PM. This is the 5th time I'm raising a service ticket this month. I'm getting really frustrated with their service. Poor Internet Provider.