ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (23%)
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Total Blackout (6%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Coimbatore, Chennai, New Delhi, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Coimbatore |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ajai
(@ajai06760682) reported
@ACTFibernet And i am not going to pay a single penny unless my problem is solved. It would be better for me to discontinue the services if thats how you are going to treat with your customers.
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Kc
(@Kc24813942) reported
@ACTFibernet It is utter despair and shame to inform that the service engineers who visits the premises in resolving the issue has got no sense and worst attitude. I have been the customer since years and my property is being for multiple connections. No courtesy at all.
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mohan khaleja
(@Balamsrinath) reported
@ACTFibernet worst or pathetic are small words to describe your service. Filled a complaint on 14/08 and after 24 hours your team extends it for 3 more days and reason for no internet connection is your ex act user disconnected the fiber optic box and im not getting internet .
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Chelsea Indian
(@SumitDe63354407) reported
@ACTFibernet For past 2 days, 13th & 14th Aug, the download shows 285 GB & 433 GB respectively. I think I have been hacked or there is some issue on your end. Need it fixed ASAP as I am working from home and need atleast 80 mbps of download speed. Account Number: 102015519006
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riddham jain
(@riddhamjain) reported
@ACTFibernet your customer care service, is horrible ! Can your social media handle do magic in solving my problem. The problem is simple.
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Yashwanth Moduguru
(@Cal_me_yash) reported
@ACTFibernet my complaint no SR11160965325782, I have raised the complaint yesterday as per resolve time my problem should solved by 3.00 pm,until now my problem is not solved.Instead of spending crores in advertising, spend min amount in recruiting the staff who works hardly…
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Gaurav Balani
(@Gaurav81374423) reported
from
Sāngāner, State of Rājasthān
@ACTFibernet No, nobody called me and issue still not resolved.
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Jishnu Rahul
(@thisnew_in) reported
@ACTFibernet Firstly why do you need our location. Don’t say you need to make user experience better because you don’t need to know our location for that. First try to fix bugs in your app later on you can provide internet.
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nikhil kumar
(@nikhilvaranasik) reported
@ACTFibernet It's been almost 4days and still no body called me and non of them r responding. Cheaters. Even after posting multiple times on social media also waste u ppl never bother. Worst service ever in lifetime. I regret for opting ACT. Will never recomend to anyone else.
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Govind Shah
(@mr_goviiee) reported
@ACTFibernet asking for a plan change for long time. You dont process my request and raise invoice for old plan. Aft making payt, you say plan cant be changed, adding zee subscription to my bill when i haven't recd login itself. A big no to ACT.Poor customer service, billing dept
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Vaibhav Bhawsar 🇮🇳
(@ekacchabhartiya) reported
@ACTFibernet heights of cheating by your sales person. He promised me 300 mbps speed and sold me higher plan. He knew the society has limitations and 300 mbps cannot be achieved. He is now saying it is society problem and no refund is possible now. You will be out of business
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Koushik
(@Koushik09665103) reported
@ACTFibernet Please note ACT technician called and informed the problem will be fixed in an hour @ 12:30 and it's 15:05 now Still no resolution.. please escalate.. definitely disappointed with the service..
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O P SINGH
(@opsingh1972) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet We are waiting till now, facing internet outage issue from 12 PM till now.
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Santosh Kumar🇮🇳
(@I_ss_santosh) reported
@ACTFibernet @ACTFibernetHYD raised shifting request day before yesterday connected with executive but no resolution so far.
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mohan khaleja
(@Balamsrinath) reported
@ACTFibernet And your Customer representative disconnects the call whenever i say this issue or they Will simply transfer the call to other executive , really tired of calling you support number
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shashi Kant
(@shashi_K_) reported
@ACTFibernet Yes, I should clarify that it wasn't the issue from ACT internet instead there was Jio network cable installation work in the apartment and their work tripped the common MCB being used at all 3 occasions i had mentioned earlier.
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Sufiyan
(@Sufiyan39263103) reported
@ACTFibernet fed up with you service and your customer care employee who pics my call sit on mute then disconnect. I have an offer for every customer who is paying and still suffering from Act Fibernet Dump them and get connection from local broadband and I will pay 1 month for u
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Gaurav Balani
(@Gaurav81374423) reported
@ACTFibernet Please help me with way to decativate my account
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Kumar K
(@human4better) reported
@ACTFibernet r u mad waste fellows. I raised complaint today morning at 6am since internet was down SR10160988811832 but u pupil never attempted to fix it. WFH is going on u pupil never care. Return my money and take out your worst network. Bette go got @jiofiber
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Prashant Rane
(@ThePrrane) reported
from
Bengaluru, State of Karnataka
@ACTFibernet Its really bad since that time, the connectivity broke yesterday night, as usual nothing productive communication from your customer care, just same repeated answers. You can save a lot by using bots 🤖 I must say.
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Bhanuprakash
(@Psyched_Panda) reported
@ACTFibernet Your pre defined template messages won’t solve the issues that we as a customers face. Such a creepy and cheapest of the service providers. Customer response is -0 and customer service is not in the dictionary of ACT
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Mohd Abdul Sattar
(@SattarFarooqui) reported
@ACTFibernet Respected sir There is a very bad quality of Net service in Zeba bagh area of Asif Nagar , Hyderabad Please rectify the problem immediately. Otherwise we will be forced to move to some other service provider Land Mark: Near Ahmed Function Palace and Ahmed Cafe
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nitya
(@nitya_yechuri) reported
@ACTFibernet Raised a complaint (SR10160930872652) on 13/8/2021. Raised a complaint again (SR101005189112). Raised a request for disconnection & the customer representative says that I will lose my six months fee, so I should wait for the issue to be resolved! #ACTFibernetSucks
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ajai
(@ajai06760682) reported
@ACTFibernet @KRISHNA83138665 My account number is 110504348315 and is registered with the name of Karan wadhwa I have registered a complaint with has not been solved and cz of the delay i am not going to pay my late payment fees tomorrow instead i will stop using this internet and start using other network
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Sufiyan
(@Sufiyan39263103) reported
@ACTFibernet fed up with you service and your customer care employee who pics my call sit on mute then disconnect.I have an offer for every customer who is paying and still suffering from Act Fibernet Dump them and get connection from local broadband and I will pay 1 month for u
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Prashant Rane
(@ThePrrane) reported
@ACTFibernet I must say, there was a quick call back after our conversation here. The connectivity was restored on 11th aug, but stopped working after few hours. After half a day of outage on 11th, it got restored again.
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Sufiyan
(@Sufiyan39263103) reported
@ACTFibernet No help needed now been waiting for a week for my ticket to be resolved still you are closing the ticket without any update i can't give you more time hence shifting and would recommend the same to other customers.
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ajai
(@ajai06760682) reported
@ACTFibernet First of all last month i spoke to the executive he said something else and now there are still charges that you have put on my account. I am sorry but i am not happy with your customer care.
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mohan khaleja
(@Balamsrinath) reported
@ACTFibernet Seriously. It was clearly looking like that you trained all of your employees for exactly this feedback . Disconnecting the calls or giving rude answers and i have names of the employees too
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O P SINGH
(@opsingh1972) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet internet is down in Mahavir Enclave Part-3 ND-59, kindly take action and activate immediately.