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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 4: Problems at ACT

ACT is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 24% Wi-fi (24%)
  • 8% Total Blackout (8%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Vadodara, Bengaluru, Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, and Kallakkurichchi.

CityProblem TypeReport Time
Vadodara Internet 11 hours ago
Bengaluru Internet 13 hours ago
Visakhapatnam Total Blackout 18 hours ago
Hyderabad Wi-fi 21 hours ago
Hyderabad Total Blackout 23 hours ago
Hyderabad Total Blackout 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Jadeja_manish25
    Manish Kumar (@Jadeja_manish25) reported

    @ACTFibernet I'm tired of the constant excuses from your ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. I expect an immediate explanation and a firm resolution timeline.

  • ktwodee
    Ktwodee (@ktwodee) reported

    @ACTFibernet Is someone coming today to get the issue resolved ???

  • PiyushIASMentor
    UPSC Mentor Piyush (@PiyushIASMentor) reported

    @ACTFibernet @ACTFibernet The issue is STILL not resolved. It has been almost 24 hours since I reported the internet outage, and your team has failed to provide either a resolution or a meaningful update. Is this the level of service you call broadband support in a digital era? Your repeated assurances have turned out to be empty promises. I work from home, and your incompetence has already cost me an entire day of work, productivity, and professional commitments. The most frustrating part is the complete lack of accountability and communication from your side. If you cannot resolve a basic connectivity issue even after 24 hours, what exactly are customers paying for? I expect an immediate resolution, a clear explanation for this unacceptable delay, and details of the compensation ACT Fibernet will provide for the prolonged service disruption. #ACTFibernet #PoorService #CustomerExperience

  • dewa_pankaj
    Pankaj Dewangan (@dewa_pankaj) reported

    @ACTFibernet I've already raised a support ticket. My work has come to a complete standstill because my router needs to be configured properly. Could you please assign a technician on priority? This is impacting my work, and I'd really appreciate an urgent resolution. Thank you.

  • PriiMexe
    prime (@PriiMexe) reported

    @ACTFibernet you guys actually do not have shame anymore. If not the constant internet downtime, it's the inconsisten speed and CONSTANT packet loss all the time. Act used to be the best in India now it's just ****

  • saiveera8
    Sairam Veera (@saiveera8) reported

    Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days passed No Refund yet. @jagograhakjago

  • RPK560
    Pawan Kumar (@RPK560) reported

    It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

  • GaurangaDas9
    Gauranga Das (@GaurangaDas9) reported

    @ACTFibernet Internet connectivity is not working in Choodasandra area. The application is also unresponsive to talk with any agent. Will you care you to check?

  • agenticposts
    Sriram (@agenticposts) reported

    Had the same with @ACTFibernet . 7 years of loyalty, until a customer care said "you can disconnect if you have problem". Now using Hathway without issues. Customer care is always the problem in any field.

  • Sriram0508
    Sriram Rajaram (@Sriram0508) reported

    @ACTFibernet Mesh network installation pending since 5 days. Pls check and install at the earliest.

  • AnjuMurke
    Anjali Murke (@AnjuMurke) reported

    @ACTFibernet @ACTFibernetHYD From last 2 weeks I am having an internet issue - it automatically keeps disconnecting during the day and in nights it's never visible to connect. I keep calling the ACt local technician placed within our towship he never responds.

  • airnoforce
    R (@airnoforce) reported

    Need help with my ticket no: SR10380984976134 @ACTFibernet

  • NINJA_OP13
    Tushar Sharma ( Franky) (@NINJA_OP13) reported

    @ACTFibernet recently I active my wifi and do recharge but it's almost 5 hours and wifi is still not working. I miss my already 3 meeting and I got delayed in my work so please do something otherwise I will discontinue the wifi.

  • tdas777
    tdas777 (@tdas777) reported

    @ACTFibernet internet is down. Unable to contact support via act app chat/phone. Pathetic service.

  • vijaytnc
    RandomHuman (@vijaytnc) reported

    @ACTFibernet The nonsense continues. No one has come to move the connection. I wait for 20 min each time on a call then a hand off happens and the call is disconnected. Have done this 4 times. Over 2 hours lost just waiting on call. Ridiculous customer service

  • Sanntosh33
    Santosh Gupta (@Sanntosh33) reported

    @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

  • abhi_ikey
    Abhishek Jain (@abhi_ikey) reported

    @ACTFibernet There is no update on cresit transfer. Let me know if I have to process through sonsumer forum channels, this is a harassment. For selling a new connection you sell it in 5 minutes and att3nd the customer asap but for this I have tweeted, emails, called 100 times but no response

  • manishkundan01
    manish kundan (@manishkundan01) reported

    @ACTFibernet, I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Since then, I've called customer care every day. Every time, I'm told an engineer will visit "today" yet no one has shown up. #CustomerService #ACTFibernet

  • the_rao_boy
    Rakesh_R_Rao (@the_rao_boy) reported

    @ACTFibernet ETA of 21:00 has passed and it’s neither resolved nor any further updates. I’d want the refund or extension in the subscription for the amount of days the issue is resolved. Would you provide the Internet if we delayed the payment by even one day after the last date?

  • dayaKar63618594
    daya Kar (@dayaKar63618594) reported

    @ACTFibernet Is there any wiring charges ? I paid 500 I am your customer for more than 10 years I am not going to renew subscription ! Better to stay away from ACT

  • sidhePaHadseee
    Unfiltered Pahadi (@sidhePaHadseee) reported

    @ACT_Issues @ACTFibernet Continuous internet outages. This morning, the electricity department cut the internet cables. All service providers had to replace the wires. Your service is pathetic despite 100 calls, you still don’t have the time and manpower to resolve the issue.

  • rithinsanjay15
    Rithin Sanjay (@rithinsanjay15) reported

    My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

  • chaithu1911
    CHAITHANYA KUMAR (@chaithu1911) reported

    @ACTFibernet 4 days without internet. Complaint raised on 13 June SR10180711454564 No technician visit.Every day your customer support says,"It will be resolved soon." Hearing the same excuse for 4 days, it's hard to believe anything ACT says.Absolutely unacceptable service.

  • shubhanshurocks
    Shubhanshu Sagar (@shubhanshurocks) reported

    @ACTFibernet Nothing has been done your Technician sleeping and misbehaving instead of solving the issue #scam #Actfibernet @jagograhakjago

  • Soumil1999
    Soumil (@Soumil1999) reported

    @ACTFibernet It's been over 48 hours since I raised my complaint and there's still zero resolution - only repeated timeline changes with no actual fix. This is unacceptable service. Kindly escalate this immediately and resolve the issue TODAY. #actfibernet #issue #bad_service

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

  • lokanathdas1
    lokanath das (@lokanathdas1) reported

    @ACTFibernetHYD @ACTFibernet from last 1 week, it's really frausturating to see useless service provided by you. Every day connection are getting disconnect issue. Every day some maintenance. Absolutely disaster service by Act. Check DM

  • kjoshi0202
    Kartikaya Joshi (@kjoshi0202) reported

    @ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314

  • mishrap276
    Priyanka Mishra (@mishrap276) reported

    @ACTFibernet We relocated to a new place and requested for wifi reinstallation and the request was raised on 26th so that I can get services on time. From morning I'm trying to reach out to people but getting no help. No contact option. Pathetic services!!!

  • GetlaPrasad
    Rajendra Prasad Getla (@GetlaPrasad) reported

    @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst