ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 19, 8:50 PM GMT+5:30	0	0
Apr 19, 9:10 PM GMT+5:30	0	0
Apr 19, 9:30 PM GMT+5:30	0	0
Apr 19, 9:50 PM GMT+5:30	0	0
Apr 19, 10:10 PM GMT+5:30	0	0
Apr 19, 10:30 PM GMT+5:30	0	0
Apr 19, 10:50 PM GMT+5:30	0	0
Apr 19, 11:10 PM GMT+5:30	0	0
Apr 19, 11:30 PM GMT+5:30	0	0
Apr 19, 11:50 PM GMT+5:30	0	0
Apr 20, 12:10 AM GMT+5:30	0	0
Apr 20, 12:30 AM GMT+5:30	0	0
Apr 20, 12:50 AM GMT+5:30	0	0
Apr 20, 1:10 AM GMT+5:30	0	0
Apr 20, 1:30 AM GMT+5:30	0	0
Apr 20, 1:50 AM GMT+5:30	0	0
Apr 20, 2:10 AM GMT+5:30	0	0
Apr 20, 2:30 AM GMT+5:30	0	0
Apr 20, 2:50 AM GMT+5:30	0	0
Apr 20, 3:10 AM GMT+5:30	0	0
Apr 20, 3:30 AM GMT+5:30	0	0
Apr 20, 3:50 AM GMT+5:30	0	0
Apr 20, 4:10 AM GMT+5:30	0	0
Apr 20, 4:30 AM GMT+5:30	0	0
Apr 20, 4:50 AM GMT+5:30	0	0
Apr 20, 5:10 AM GMT+5:30	0	0
Apr 20, 5:30 AM GMT+5:30	0	0
Apr 20, 5:50 AM GMT+5:30	0	0
Apr 20, 6:10 AM GMT+5:30	0	0
Apr 20, 6:30 AM GMT+5:30	0	0
Apr 20, 6:50 AM GMT+5:30	0	0
Apr 20, 7:10 AM GMT+5:30	0	0
Apr 20, 7:30 AM GMT+5:30	0	0
Apr 20, 7:50 AM GMT+5:30	0	0
Apr 20, 8:10 AM GMT+5:30	0	0
Apr 20, 8:30 AM GMT+5:30	0	0
Apr 20, 8:50 AM GMT+5:30	0	0
Apr 20, 9:10 AM GMT+5:30	0	0
Apr 20, 9:30 AM GMT+5:30	0	0
Apr 20, 9:50 AM GMT+5:30	0	0
Apr 20, 10:10 AM GMT+5:30	0	0
Apr 20, 10:30 AM GMT+5:30	0	0
Apr 20, 10:50 AM GMT+5:30	0	0
Apr 20, 11:10 AM GMT+5:30	0	0
Apr 20, 11:30 AM GMT+5:30	0	0
Apr 20, 11:50 AM GMT+5:30	0	0
Apr 20, 12:10 PM GMT+5:30	0	0
Apr 20, 12:30 PM GMT+5:30	0	0
Apr 20, 12:50 PM GMT+5:30	0	0
Apr 20, 1:10 PM GMT+5:30	0	0
Apr 20, 1:30 PM GMT+5:30	0	0
Apr 20, 1:50 PM GMT+5:30	0	0
Apr 20, 2:10 PM GMT+5:30	0	0
Apr 20, 2:30 PM GMT+5:30	0	0
Apr 20, 2:50 PM GMT+5:30	0	0
Apr 20, 3:10 PM GMT+5:30	0	0
Apr 20, 3:30 PM GMT+5:30	0	0
Apr 20, 3:50 PM GMT+5:30	0	0
Apr 20, 4:10 PM GMT+5:30	0	0
Apr 20, 4:30 PM GMT+5:30	0	0
Apr 20, 4:50 PM GMT+5:30	0	0
Apr 20, 5:10 PM GMT+5:30	0	0
Apr 20, 5:30 PM GMT+5:30	0	0
Apr 20, 5:50 PM GMT+5:30	0	0
Apr 20, 6:10 PM GMT+5:30	0	0
Apr 20, 6:30 PM GMT+5:30	0	0
Apr 20, 6:50 PM GMT+5:30	0	0
Apr 20, 7:10 PM GMT+5:30	0	0
Apr 20, 7:30 PM GMT+5:30	0	0
Apr 20, 7:50 PM GMT+5:30	0	0
Apr 20, 8:10 PM GMT+5:30	0	0
Apr 20, 8:30 PM GMT+5:30	0	0
Apr 20, 8:50 PM GMT+5:30	0	0

April 20: Problems at ACT

ACT is having issues since 04:30 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (64%)
Wi-fi (28%)
Total Blackout (7%)
TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	1 hour ago
Hyderabad	Internet	6 hours ago
Hyderabad	Internet	1 day ago
Hyderabad	Internet	1 day ago
Chennai	Internet	1 day ago
Chennai	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Dev_Joy (@Joy_Akhil21) reported 6 minutes ago
@ACTFibernet Thank you for the amazing service, because of the great service our whole community is shifting towards another operator.
sujith kumar reddy g (@sujithkumar_g) reported 7 minutes ago
@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
Jagjit Singh Sikka (@w4rriorSaint) reported 9 minutes ago
@ACTFibernet 5 days have passed , you keep on closing the ticket without giving solution, I am fed up with your service regarding streaming box, either you replace it or give solution
sri (@itsmesrinu1) reported 10 minutes ago
@ACTFibernet my Customer Code is 101459901409 its up to your team there after i dont want to continue
Randeep Singh (@ramansaini) reported 11 minutes ago
@ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.
Nilesh Mishra (@NileshM13475468) reported 16 minutes ago
@ACTFibernet @FiberAct Your service has been extremely disappointing. SR11079836610294 was raised, but no technician has visited yet. I’ve already called support team 3 times with no resolution. This is the 2nd time in a week I’m facing the same issue. Completely unacceptable.
Sampark Setia (@TheInvisibleH10) reported 19 minutes ago
@ACTFibernet Pathetic service, no response. Your ACT Fibernet Ticket no: SR11079848672734 has been registered. Our team will ensure fastest possible action
Jagjit Singh Sikka (@w4rriorSaint) reported 20 minutes ago
@ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not
Rishabh Gambhir (@furious_kopite) reported 23 minutes ago
@ACTFibernet @ACTFibernetHYD SR10178879872976 Your router is lying within my premise for last 3 months after disconnection. Multiple followups on email, call and what not, but no resolution. I am throwing away your routers today if no one comes to pick it up.
Explore The (@RajendraChim) reported 23 minutes ago
@jagograhakjago @ACTFibernet From 15 April No service no Proper Solution, waste of time and money.
dinkar Singh (@dinkarsinghh) reported 26 minutes ago
@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
subramanyam k (@Mani_Tambaram) reported 28 minutes ago
@ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314
DataBites (@yashjaiswaalll) reported 28 minutes ago
@ACTFibernet I'm asking u guys nicely this time, when will my wifi issue be fixed? My ticket id is - SR10179878376514 Fix it within 2-4 hours im missing my classes.
Bikash Rana (@BikashRana101) reported 29 minutes ago
@ACTFibernet @ACTFibernet @ACTFibernetHYD Your Internet is not working again. It was off the whole night last week. Today it’s gone again.
thota sandeep (@Sandeep1Thota) reported 31 minutes ago
@ACTFibernet Hi Team, Just 1 hours back i had a call with act customer care and I got to know another update which is shocking for me is, all these couple of years the power discount is goingto port1 customer but these two years the power to junction box is taking from my flat. This is unfair
Explore The (@RajendraChim) reported 38 minutes ago
Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.
Rahuul Panda (@rahuulpanda) reported 39 minutes ago
@ACTFibernet Is it a joke for ACT Fibernet team? The issue has still not been resolved, no one visited the premises, and now I see the ticket is closed as well marking it as resolved. #actfibernet #actfibernetcustomer
Praveen Subramani (@PraveenSub51203) reported 41 minutes ago
@ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work
Sardar Jaimeet Singh (@sardar_jaimeet) reported 43 minutes ago
@ACTFibernet you guys are the worst. Every week there is an issue with your interest. Your customer service agents vijay and that supervisor srinath can't even help because their systems don't work. Just close your company already. You guys are not even good compared to startups
Chandru Anirudh (@ChandruAnirudh1) reported 43 minutes ago
@ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager
Kausthubh Kayur Balaram (@kbkausthubh) reported 44 minutes ago
@ACTFibernet Please go and read the comments i have already stated that i got an update after message in the customer care via the app and tweeting here such a worst service by you guys if this is what i am experiencing for 4k rs i think i am better off using some other provider
dinkar Singh (@dinkarsinghh) reported 48 minutes ago
@ACTFibernet I see my service got disconnected and discontinued for no reason. There is some miscommunication. Please restore it. Madhu residency Journalist colony,Hyderabad Telangana 500072
Praneeth V (@PraneethV12902) reported 51 minutes ago
3 days without internet and zero resolution from @ACTFibernet India. Pathetic service and even worse response time. Fix this ASAP! @ACTFibernetHelp #ACTFibernet #ServiceDown Service no :SR10179796368604
Kausthubh Kayur Balaram (@kbkausthubh) reported 53 minutes ago
@ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience
Paulomi (@amipaulomi) reported 56 minutes ago
@ACTFibernet What's the point of even asking for your customer's preference for relocation date in relocation form when you are going to decide the relocation date by yourself, not understanding the customer's situation? Your feedback form is not working either.
Eskimo (@_eskimo8) reported 59 minutes ago
@JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue
Chandru Anirudh (@ChandruAnirudh1) reported 60 minutes ago
@ACTFibernet Still how long is needed for uh ppl u guys not replying in message nor mail worst service giving dummy reasons same dialogue who hired uh ppl can I get a call from ur senior manager escalate the issue and I need a call now
Kanwal Preet (@preetkanwal84) reported 1 hour ago
@ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI
Mallikarjun (@malli_6) reported 1 hour ago
@ACTFibernet Need help in change of plan for my account. Please help.
Kausthubh Kayur Balaram (@kbkausthubh) reported 1 hour ago
@ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)