ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (71%)
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Wi-fi (17%)
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Total Blackout (8%)
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E-mail (2%)
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Phone (1%)
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TV (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Delhi, Mumbai, Chennai, Coimbatore, Ludhiāna, Vellore, Lucknow, Ahmedabad, Noida, Dasarahalli, Mangalore, Mohali and New Delhi.
City | Problem Type | Report Time |
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Internet | ||
Internet | ||
Wi-fi | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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mahesh kumar (@maheshkumar2030) reported
@ACTFibernet @ACTFibernet Unfortunately I am using your Internet from the last 4 years. Now the problem I am facing is from the last week my Internet was snow working properly. If it will work for a day then 2 days will not work .I am giving and raising complaint , but no use
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Praveen Kumar Verma (@PraveennSoni) reported
@ACTFibernet You have repeat same dialogue, No Solution Provided
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Praveen Kumar Verma (@PraveennSoni) reported
ACT Fibernet regarding your refund issue: @ACTFibernet, I'm highly disappointed with your service. My account (110762131260) refund is still pending despite multiple emails and assurances. Your team has been unsupportive, and this seems like a deliberate delay in returning
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Zaheb Hussain (@districtlawyer) reported
@ACTFibernet my Internet is not working and neither i am able to raise a ticket regarding the same on your app what should be the next course of action.
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Tharani K (@CinemaAngle) reported
@ACTFibernet Ticket: SR10276357098584 (Reopened) Support says the battery at the hub is dead — he recharged it but it still fails. Every time power goes out, my internet goes down. This is the third time in a week.
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MS MOHAN (@MSMOHAN4U) reported
Both I and my partner work from home. This kind of unreliable service is unacceptable. Please escalate and fix this immediately. #ACTFibernet #ACTSupport
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MS MOHAN (@MSMOHAN4U) reported
@ACTFibernet Ticket: SR10276357098584 (Reopened) Support says the battery at the hub is dead — he recharged it but it still fails. Every time power goes out, my internet goes down. This is the third time in a week.
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Shashanka ನರೇಂದ್ರ (@Shashan27967840) reported
@ACTFibernet internet Is frequently disconnecting. Your customer service agent mentioned there is an issue affecting the entire Bangalore city!!! What's that? when can I expect the service to be restored.
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Vaidya (@Polka33242) reported
@ACTFibernet In the last 5 days, Internet was down for 4 days. ETR for resolution is 2 days
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Radha krishna (@Radhakrish1198) reported
@ACTFibernet It's taking too long a process to complete the ticket which I have raised .so I'm contacting directly through X platform.i want proper resolution within an hour. This is not the first time I'm facing frequently from last month onwards
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Sheetabha Bajpayee (@SHEETABHA) reported
Hello @airtelindia request id 650963165 has been pending since 19th July. Agent calls to only reschedule and does not pick up after that. DTH is pathetic, Internet is bad. Please help me for the disconnection process. It is better to move out. @ACTFibernet can you please help?
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Radha krishna (@Radhakrish1198) reported
@ACTFibernet Until now I didn't get any resolution from the Act support team
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Kapil yadav (@oye_iconic) reported
@ACTFibernet this is PATHETIC service. Internet stopped working within 18 hours of installation (on 21st July), and it’s STILL DOWN. Ticket ID: SR11076357058674 ACT ID: 110763444008 @SandyMohanG @adityasinghag – #ACTFibernet #FraudService #InternetDown
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Nch (@Nageshc49388756) reported
@ACTFibernet hello, the Act wires are not installed properly in my apartment, creating problems to flat owners and they are saying that they will cut the wires , i have asked Samad area incharge 5 days back to rectify this, now he is not responding
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JagoBharatJago!!! (@NamasteAryawart) reported
@ACTFibernet I’m extremely disappointed with the Internet service in my area(Puppalaguda,Hyderabad).Frequent issues, including a current 4 days outage,are unacceptable .I expect better service .your subpar service is driving customer away.I won’t recommend you to anyone.
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Javed Akhtar (@Javed150784) reported
@ACTFibernet no internet from past 20 hours at 500043 KVR valley Modi Edifice. Any suggestions for a better network provider?
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Amit Shrivastav (@AmitShrivastav) reported
@ACTFibernet This is fraud. No internet since July 19. April also had 4-day outage. No engineer, no support, just false promises. Your rep Nikhil Bareja ignores calls & chats. This is how you treat paying customers? I’m done. #ACTFibernet
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Dileep S (@DILEEP___S) reported
@ACTFibernet how come you guys have the worst customer support ever 🙌 the internet, just randomly decides to not work for hours together. and the service OMG none of them give a ****. there is no proper number to contact anyone and if we do all they say is "it will be done"
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Sarthak (@gsarthak32) reported
@ACTFibernet from the last 1-2 weeks I am filing complaints for the disconnection of my WiFi. Some wrong charges have been levied at your end that needs to be removed. There are 3 open complaints that are not getting solved and I am getting no response from customer care.
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Mukul bajaj (@Mukulbajaj007) reported
@ACTFibernet @ACTFibernet It has been 5 days and there is no response yet on my complaint. No one called for the router installation
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Devi Maheshwar reddy (@maheshwar143) reported
@ACTFibernet How many times your bloody service will disrupt Again issues with ACT internet at Ram raj nagar colony, old Bowenpally Registered number 9949575283 Please raise a damn complaint I neee this to be fixed asap your blooodyyy worst ACT
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Mohamed azam (@mdazam4466) reported
@ACTFibernet Once you accepted for waiver i accepted reconnection,But now sent message (Dear customer, We are unable to process your waiver. Ticket SR10376348451728 is closed.)Past 2 months I paid & didnt used your net,remove your garbage from my permises with immediate effect
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alexqureshi_17 (@AlexQureshi_17) reported
@ACTFibernet I used your service from 2019 to April 2025. I disconnected on 29 April 2025 and returned the router, but my ₹1000 security deposit hasn’t been refunded even after 84 days. Please look into this #actfibernet
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pandey neeraj (@nirjappu) reported
@ACTFibernet"Dear Team, It's not fair to keep me waiting every day with new excuses. Each passing day is difficult for me. My salary is being held up due to CONNECTION issue. Please close this issue so I can get my salary. Why are you putting me under so much stress. @TRAI
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Rohit Arora (@ERROHITARORA) reported
@ACTFibernet Service Request SR11876363058314 was raised yesterday, but I am still facing the same issue. This is impacting my work and requires urgent attention.
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Vijin C J (@cjvijin) reported
@ACTFibernet Your Service request SR10376363078824 is expected to be resolved by 26-Jul between 09:00 to 13:00. Do we have to wait for 5 days to check my internet?
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Vaidya (@Polka33242) reported
@ACTFibernet It was fixed after 2 days of raising the ticket however it is again Down from yesterday night 😑
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shaishaw shashank (@shank_91) reported
@ACTFibernet Clear case of unethical billing. Your team has now admitted it was their lapse, yet 2 days later, still no resolution. This is unacceptable. #ACTFibernet #ConsumerRights
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shaishaw shashank (@shank_91) reported
be returned with some other router which act team has to collect the old router and you NEVER informed me. Now you admit the mistake, but it's been 2 days and my internet is still down. It’s daylight robbery masked as policy. Fix this NOW. #ACTFibernet #FraudAlert #ConsumerRights
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Gva (@jeevaa192) reported
I strongly do not recommend ACT Fibernet to anyone. Worst service and worst customer handling in my experience. @ACTFibernet @ACTFibernet chennai