ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ArunVeetil
(@Arun78158417) reported
@ACTFibernet I do not have any assistance yet @ACTFibernet I don’t want your service anymore
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Kaѕнιғ Rk
(@wkashif842) reported
@ACTFibernet They could have repaired yesterday only!!!! Why we had to suffer because of your team negligence??????? JUST WHY??? I COULDN'T SUBMIT MY WORK!!! NOW THEY'LL FAIL ME IN INTERNALS!!! ARE YOU GUYS OUR OF YOUR MIND? HOW CAN YOU EXPECT RESPECT FROM CUSTOMERS WITHOUT GIVING THE SERVICE
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Suresh Devadiga
(@SureshD1525) reported
@ACTFibernet without informing rescheduled installation...... Not good service..........
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Shashi Kanth Girirajula
(@shashikanth_sk) reported
@ACTFibernet I have been facing issues with the internet since the last two weeks. I have raised dozen tickets and there is no resolution yet. Every others day, your agents will have a new story and what’s more bizarre is they aren’t showing up since 2 days.
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karthik Shan
(@karthikmeeran) reported
@ACTFibernet Yes resolved, but please don't put customers into this much trouble. Hope ACT will come back on the service part. Till now no one can give your speed and service in Chennai,you guys are costly but that doesn't matter here. Please continue the good service like earlier. Thank you!
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Swarnim Saakshi
(@sswarnim06) reported
I’m disgusted with such kind of service from @ACTFibernet, and would never recommend it. It’s okay if the connection is not possible, but taking someone’s hard-earned money & not even giving an update is the worst customer service.
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Raja Gajendran
(@raja_gajendran) reported
No action yet. Pathetic customer service! @ACTFibernet
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sukrutha
(@snsukrutha) reported
@ACTFibernet what's your updated response or next step from your end to my unresolved issue, your social media high priority ticket is turned to be just a useless ticket.
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Nandini kala
(@nandinikala1994) reported
@ACTFibernet: not sure how many times I have tweeted you guys but seems like troubling your customers is 2nd nature for u. It's been 3 days and I have not received any resolution from you
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vishvak saen
(@r1ghtuda) reported
@ACTFibernet So third day no internet. No resolution. Al have ACT since 8 years across cities. So by when I should decide you don’t care and keep playing same loop? So if by tomorrow there is resolution, I want my money back. No more extensions. Please advice.
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ArunVeetil
(@Arun78158417) reported
@ACTFibernet pathetic service and good for nothing customer care and technicians. They want me to find an area to fix their junction box, only then they can retrieve my internet connection. I am switching to @airtelindia
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Dhananjaiah Maroju
(@dhmaroju) reported
@ACTFibernet @zomato @letsblinkit Hahaaaa Not Trust worthy connection Every time it goes off and it never comes back for 2days, it is not reliable for Work From Home, so it is better to switch to other networks. Every month there will be a problem. SR10167122741204
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V.Leela Krishna Chowdary
(@VKrishna1435) reported
@ACTFibernet I have taken new connection with act and paid amount a week back. Till now no response from your team and no one called us for installation. Your executive has called us for amount and after payment done no response. Is the type of service you give to us.
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Aditya Sur
(@adityakumarsur) reported
@ACTFibernet No internet connection since morning. Just installed two days ago and internet is not working now. Please fix this. SR10367122095034
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sukrutha
(@snsukrutha) reported
@ACTFibernet what's your updated response or next step from your end to my unresolved issue, your social media high priority ticket is turned to be just a useless ticket
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sukrutha
(@snsukrutha) reported
@ACTFibernet, its been 21 days still there is no refund of unserviced days and finally you disconnected. now for each refund ticket you guys close the ticket without contacting nor updating to customer,
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Kaѕнιғ Rk
(@wkashif842) reported
@ACTFibernet +919666662859 this is the number of TL ( Santosh srng ) Virat Nagar, Kanchan Bagh, Hyderabad. Technician +919963387325 Varma. I'm calling them from afternoon still none of them are responding! We customer don't deserve this ignorance!
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Arpit
(@Appy1903) reported
@ACTFibernet I team i am trying to resolve my problem but unable to connect to the customer care team could you please assist
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raj singh rajawat
(@Rajrajawat02) reported
@ACTFibernet Very Unhappy...Worse Service in my area kardhani jhotwara..I requested 100 times for disconnection ..but nobody listen...Net not working properly...They send unprofessional staff...Really very sad
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sukrutha
(@snsukrutha) reported
Your Bill team sends new connection CAF of this month and say this is your 2018 CAF.Bullshit cant they even check the doc before mailing. Now to my tweets anyway @ACTFibernet is not responding. lemme take it to other social network and aware my network
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MannaRaja
(@mannarajam) reported
@ACTFibernet Every month same problem... Broadband not working Your ACT Fibernet Ticket no: SR10367122628244 has been registered. Our team will ensure fastest possible action
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MANIMARAN A
(@manimaran0115) reported
@ACTFibernet Ur rep came & check my area & said service available will provide service 1 day. He collected rental & left. Next day rep came to my location & checked it. He said we have provide separate box. Now you're asked xtra money from me to fix box. What kind of scam is it?
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sukrutha
(@snsukrutha) reported
@ACTFibernet what's your updated response or next step from your end to my unresolved issue, your social media high priority ticket is turned to be just a useless ticket
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manikandan
(@kandanmani9094) reported
@ACTFibernet Very poor network service and customer support is very very poor. Now I am calling to raise the request for disconnect and refund what I paid in advance. The agent said we don't refund any amount we already mentioned in our terms and conditions.
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MannaRaja
(@mannarajam) reported
@ACTFibernet Every month I am facing the same problem.if unable to solve kindly close my connection so that I get rid of this stress
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asha krishanaswamy
(@ashabangalore5) reported
from
Bengaluru, State of Karnataka
@ACTFibernet ACT IN BLORE...WILSON GARDEN...HAVE YIU CLOSED THE SERVICE? FROM 10.30 AM TILL 9 PM NOT RESTORED. BAD. NO ONE CALLS ALSO TO FIND THE RESIDENTS PROBLEMS. WILSON MANOR APAPRTMENT.
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sukrutha
(@snsukrutha) reported
@ACTFibernet @ACTBangalore it's been a week still no refund after reporting here also, as careless of closing the tickets without resolution. You guys acknowledge the refund amount but never commit to credit it back to customer. If we request refund you guys ready to knock it off
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Yazad
(@Yazad68918173) reported
@ACTFibernet @ACTFibernet What is the update on this? Nobody from your support team has contacted me yet. This is the worst customer experience ever. Fake promises
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Yazad
(@Yazad68918173) reported
@ACTFibernet What is the update on this? Nobody from your support team has contacted me yet. This is the worst customer experience ever. Fake promises
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Ankit
(@imAnkitMali) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD My ticket is not resolved yet and customer care team is only escalating my ticket to next level.Please advice if I shall permanently terminate the connection. Shocked with this level unprofessionalism from reputed ISP. #poorservice #actfibernet