ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Nalgonda, Hyderabad, Chennai, Bengaluru, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr and Ajmer.
| City | Problem Type | Report Time |
|---|---|---|
 Nalgonda |
TV | |
| Hyderabad |
Total Blackout | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Rameez Raja
(@Rameez_Raja) reported
@airtelindia @Airtel_Presence Airtel has been offering the worst service in my area, cbe south, it's been 3 days of internet down .SR no 10076823999. Airtel engineers are not picking up the call and not yet visited the house yet. Its time for me to switch to @ACTFibernet .
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Pawans Balu
(@pawans_balu) reported
@ACTFibernet How ridiculous, still how much time you want guys?? Local technician haven't follow up yet, your customer care guys saying will get back to me and get work done 7 o clock, still no one has approached me?? What's going on ?? This is not at all tolerable..!! @ACTFibernet
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Kahekashan_THI
(@Kahekashans_THI) reported
@ACTFibernet Please solve the issue when I get a message that it will be resolved in 24 hrs, it should have been resolved. I called customer service twice, they gave vague replies, they don't even know about the issue..unable to connect me to their manager This is pathetic! @ACTFibernetHYD
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Sanyukta Bafna
(@SanyuktaBafna) reported
@ACTFibernet cannot seem to handle BLR rains. Connectivity is too bad in Koramangala. Totally disrupts the work day.
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sameer singh
(@ssingh0287) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet How can u guys sleep over things like net being down. Your guys tell us that some server is down somewhere and they're not sure of recovery. It's been off since yesterday night in yemalur area . All this with wfh. Is it better to choose Airtel again over u guys?
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Arun Kumar
(@iAmArunThakur) reported
@ACTFibernet When you’ll get back to me on this? Also, again I called customer care but got the same answer… tell me in clear words will you refund the security amount or not.
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Ankit Goyal
(@GoyalAnkit4) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet no internet connectivity since morning 8am. Ticket raise already. Please resolve the issue asap. Your ACT Fibernet Ticket no: SR10265791212254 has been registered. Our team will ensure fastest possible action
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Manmit singh
(@Manmits88547821) reported
@ACTFibernet Every 2nd day.. internet is going down..can you check why it's happening SR10265792729384.... Can you give some permanent solution
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Sabari Raj 🇮🇳
(@Tarunsdad) reported
@ACTFibernet after 3-4 years of your unreliable connection, i have decided to change it another provider. Keep up the good work. You will bring more customers to other service providers.
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Saswat Patra
(@saswat001) reported
@ACTFibernet It's EOD and still no communication. I understand this is a difficult time, but the least I would expect is a communication on the issue and possible ETA. Please don't reply with canned responses. I have lost a full workday here.
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Freethinker
(@nayimsat) reported
@ACTFibernet You guys have not given me power discount on my past internet bills. I've been following up for many days but no one is able to resolve. If u guys can't resolve I'm gonna disconnect ur service and power box which will affect 6-7 of ur customers
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rajeshkunchey
(@rajeshkunc) reported
@ACTFibernetHYD @ACTFibernet " Prashant" technician of act fibre is talking to his girlfriend(assumption) 24 hours without answering customer calls. Before payment and confirmation he promised us to fix the connection in a day or two. Worst experience. Your Work order WO101657794180
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Mahi86
(@Mahi862) reported
@ACTFibernet My internet is not working due to server down and working from home. It was always been an issue with you guys even for simple issue you people will take more then 24hrs worst service regretting payment made for whole year.. #SR10165792980291
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Sivakumar Punnana
(@SivakumarPunna1) reported
@ACTFibernet I will request you to train your call center persons. Their response also too bad on service
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Pawans Balu
(@pawans_balu) reported
@ACTFibernet @ACTFibernetHYD Hello team,.i have raised the complaint regarding net issues, how can you guys close my ticket with out resolving it?? Again now I opened my ticket, and trying hard from 4 days still no one has responded.
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vishvak saen
(@r1ghtuda) reported
@ACTFibernet This was resolved now, thanks. Turns out someone had pulled down the main optic cable connection and everyone was affected. ACT folks not sure if this honest mistake or malicious cable theft attempt.
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Himanshu Kumar
(@himanshu_cusat) reported
@ACTFibernet your technician is too much irresponsible. After giving the timing to come for installation yesterday evening, no response till now. This is very bad experience.
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A Boy Named Dheeraj
(@OneYChromosome) reported
@ACTFibernet Maybe you’ll get back to me after I switch to a different ISP. No proper customer support. No truly unlimited data(capped at 3300GB)
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Pawans Balu
(@pawans_balu) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD I'm giving permission to setup the junction box in my residence, still no one has been confirmed about it..!! Try to understand the work from home problems, if we don't have proper internet, how can we do work?? Pathetic customer care service..!!
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VENKATESH
(@SVenkateshCA) reported
@AshwiniVaishnaw @ACTFibernet Bring to your attention that ACT, is keeping on raising invoices inspite of removing and disconnecting my fiber net connection on 2nd August, inspite of calls to service centre they are indifferent
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RKB Abdul
(@skabdulhaji) reported
@ACTFibernet I called from my end multiple times to CS and the other guy finally listened and escalated the issue after so many attempts.. the technician fixed the issue from his end w/o reaching the site.. I mean if this is this easy why delay at all.
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Saswat Patra
(@saswat001) reported
@ACTFibernet Please help with resolution of internet connectivity. Since morning 8 there has been no internet access. If there is a bigger issue please communicate to users. Other wise customers are just left in the dark. Issue number: SR10265791273304
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Reshma Ravindran
(@RavindranReshma) reported
@ditturam @ACTFibernet The SR is being closed without resolution. I have reopened the same . Confirm on the resolution provided before closing the request
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Shivaraj R
(@Shivu2094) reported
@ACTFibernet worst internet in the history of my internet experience. Every week there will be problems. No stability in connection. Always have to raise request.Fibernet Ticket no: SR10265792829734. Please look into it. Your internet service is deteriorating.
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Sabari Raj 🇮🇳
(@Tarunsdad) reported
@ACTFibernet Don't bother. You can't permanently provide a reliable connection. You want my money, can't provide service.
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Saikat Kar
(@saikatkar92) reported
@ACTFibernet Internet down and raised a complaint SR10265795814464 It is really difficult to manager WFH without a stable internet connection .Please look into thuis urgently
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🐯🇮🇳🐯
(@offsideindian) reported
@ACTFibernet One of your technician came & said there is a server issue, but in my surrounding other broadband connections are working fine, how come only @ACTFibernet faces issues during rain @TRAI
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neon
(@buzz267buzz) reported
@ACTFibernet No, it was a general statement. I'm not raising a complaint now.
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Divyansh Jeswani
(@jeswani1997) reported
@ACTFibernet Hello i am using your services since very long time but its really worst experience ever , charging me bills but there is no modem installed at my home . really disappointed .... #worstservice #pleasehelp
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Ankit Goyal
(@GoyalAnkit4) reported
@ACTFibernet Please fix it asap