ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Ahmedabad, Bengaluru, Chhindwāra, Hyderabad, Tanjore, Salem, Chennai, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore
|
Internet | 3 hours ago |
|
Ahmedabad
|
Internet | 8 hours ago |
|
Bengaluru
|
Internet | 15 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Prashanta Bala (@prasantaa07) reported@ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384
-
ismail baumran (@ismailbinomer) reported@ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap
-
Venkat (@venki6047) reported@ACTFibernet is a pure scam, continues to disappoint with frequent service disruptions and poor support. Tickets get auto‑closed, callbacks never happen, and even basic service quality isn’t maintained. Customers deserve better, would not recommend this provider. #worstservice
-
Pradee (@Pradee72078039) reported@ACTFibernet service down your junction box is in u vacated property internet not coming how will u compensate my 1 day y technical team said they are coming when if I dealy u charge if your services go down how will u compensate u text 100 times for payment but no service...
-
Agnidipta Hom Roy (@agnidipta_AHR) reported@ACTFibernet @DoT_India My ACT fibernet connection is frequently getting disrupted in Ghitorni, Delhi. It happened 3 times in last 3 weeks. Your service is very poor, your support team tells me to wait for 4 to 5 hours but in ACT fibernet app, it tells me to wait more than 24hrs
-
Naveeen (@Hellofamannn) reported@ACTFibernet SR10381639652454 this is the TICKET and there is Frequent network issue with your service and team. Tbh it's poor every week. Already been affected more than 12 hrs none of your employees showed up.
-
Vivek Indripala (@vivekindripala) reported@ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.
-
Nilesh Patel (@NileshP28391464) reported@ACTFibernet Your ACT Fibernet Ticket no: SR11081500037224 please solve internat issue
-
Karthic Iyyappa (@KarthicIyyappa) reported@ACTFibernet I ordered a 4K Set Top Box on 27 July with a promised delivery within 2 days. Despite multiple follow-ups with customer service, I have neither received the box nor been given a clear or convincing timeline. Ticket# SR10381355245705. Improve your customer service.
-
Máhesh (@TweetToMahesh) reportedThough of switching to @ACTFibernet on this Independence day.. Very Horrible Experience with Customer Support.. With offer they mentioned it will take 15 days for installation and ask not to choose offer and felt they thinking Customer are Slave and they all are King.. #Shame
-
Máhesh (@TweetToMahesh) reportedI was looking for New connection.. where your customer representative is behaving as if we are nothing for them .. kindly give them training first how to talk with customer #ShameOnYou @ACTFibernet
-
Maheshwaran R (@MahezwaranR) reported@ACTFibernet , Such a pathetic customer care and there is no proper response from the team even after multiple attempts. Simply you are dragging the customer with wrong information and it's frustrating to see it. Cust #: 103730651584. Netflix been upgraded from my account with my
-
Ajay Kumar S (@SoleilFils) reportedStill no one has been assigned @JioCare @reliancejio . Booked and paid for my @ACTFibernet new connection unfortunately. The hassle of booking a not available slot vs tollfree not allowing to proceed to talk to a support executive is not worth my time!
-
Chandan R Abhishek (@badassbomman) reported@ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.
-
Haris (@hahmad71) reported@ACTFibernet @ACTFibernet i just get same response . If i dont get it done in next 1 hr i will ask for removal of my connection and move to a better service provider
-
Akshay Tiwari (@ATandTea) reported@ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet
-
Avinash Meka (@MekaAvinash) reported@ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.
-
Anuamb (@aambasta) reported@ACTFibernet there is no way to escalate a ticket. What’s SLA for a ticket if fiber is broken ? No one yet called or messaged. Ticket no. SR10281616137854 @jagograhakjago
-
Preeti Singh (@PreetiLata4) reported@rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off
-
Maheshwaran R (@MahezwaranR) reported@ACTFibernet Provider even after we are asked to pay a huge sum of money compared to other service providers. Try to behave responsible way and don't chest the customers in the name of better service and speed. #ACTCHENNAI #ACTFIBERNET #ACTFIBERNETCHENNAI .
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?
-
Dinesh (@dineshrtvt) reported@ACTFibernet @ACTFibernet you guys are not capable to handle issues raised by customers
-
Kumar Srinivasan (@kumaranna) reported@ACTFibernet SR10381401388914 pending from 1st August. Shifting across 2 streets only. Still not resolved. Kindly look into this. Already called customer CARE few times. Nothing’s moving
-
Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD I will be moving onto a better service provider and stop using ACT going forward from next month. Sick of the ****** service you guys provide with no solution nor fixes.
-
karthik alagan (@karthikalagan) reportedThe biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you
-
SeMa (@MaSe2605) reported@jeeves_k @ACTFibernet Act fiber is always worst sir 😷😞
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernet Technician called again telling me it’s not their responsibility to install the new cable. Should I go through this hassle if I have to just upgrade a plan? Terrible experience this is.
-
Maninder SinghBhatia (@ManinderSb1) reportedYour Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help
-
veerarock (@tangelea) reported@ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD
-
Kiran Goli (@kirankumargoli) reported@ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?