ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Dehra Dūn, Bengaluru, Chennai, Chhindwāra, Hyderabad, Vijayawada, Visakhapatnam, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Dehra Dūn
|
Internet | 13 hours ago |
|
Bengaluru
|
Internet | 13 hours ago |
|
Bengaluru
|
Wi-fi | 19 hours ago |
|
Chennai
|
Internet | 21 hours ago |
|
Chennai
|
Internet | 21 hours ago |
|
Bengaluru
|
Wi-fi | 24 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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jyotirmaya sharma (@jyotirmaya56051) reported@ACTFibernet is slipping badly. It has been more than 24 hours and there is no sign of their services being restored. Is it time to move on to another service provider? I think most certainly.
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet Its almost a day and there us no resolution yet. This is the second time this has happened in the last 10 days. This is a very bad customer experience.
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Shiv (@mr_Tubun) reported@ACTFibernet Let it be, you guys don't deserve. Such pathetic service. We need internet for our office work and you guys saying the same thing time and again and don't value customers' time and money. Don't call me now to say sorry and your bs
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Broufus (@Broufus) reportedIn Bangalore @ACTFibernet has stopped providing internet service since the storm nearly a week ago. They don't answer phone calls nor do they respond to service requests. Payments are made once a year, so they collect all the money and disappear like frauds.
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @VFSGlobal @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Meher Siva (@meher_siva) reported@ACTFibernet is the worst service provider you can ever opt. They talk more and do nothing. I paid ₹750 for Amazon Fire stick on 20th April. The same needs to be given with activation within 3 days at max. It's been more than 10 days and no response. Say no to @ACTFibernetHYD
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Rahul Duraipandian (@sailorahul) reported@ACTFibernet hi Team, i had taken a new connection last Saturday. The connection worked only for 2 hrs for the past 4 days it is not working. Please resolve it Asap or else refund my money Called n number of times to customer care no resolution
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Team, Is there an update. I am still awaiting a response so that I can act from my side regarding the misuse. Appreciate your help. I am still awaiting information
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Abhishek Pawa (@PawaAbhish69257) reportedI got a new ACT connection today, but the service is extremely slow and poor. The application which they have downloaded is not working at all. I request immediate disconnection and refund of the amount paid. Please process this at the earliest and refund my money. @ACTFibernet
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chandu arunarthi (@ArunarthiC34060) reported@ACTFibernet I have requested for shift connection 5days back and your ETA as per ticket is May 02. Till now no technician contacted me. Your customer care support is pathetic and always say we will address in 24hrs. You guys have very frustrated process.
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ARUN GAUTAM (@ARUNGAUTAM34) reported@ACTFibernet Dear ACT Fibernet / @ACTFibernet Subah se internet down hai. Work aur daily tasks sab impact ho rahe hain. Paschim Vihar, New Delhi area me issue urgently fix karo aur update do. #ACTDown #InternetDown #Ghaziabad
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in this week. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet I tried everything is over ....my patience is over ..your team raised a refund go and check customer care recording...very very worst service from act I'm going to complain in TRAI
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Iam a customer of beam and act past seens 18 years
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г𝐀ןέＳ𝐇🦋 (@raj5251) reportedPaid for a mesh plan expecting better connectivity, but it’s been a nightmare. 2 engineers visited, no resolution, one promised a router replacement and vanished. No response, no fix. This is unacceptable. SR10280050779324 @ACTFibernet
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Rag Ani (@raga1921) reported@ACTFibernet Well yr reply is too standard to reduce d problem at user end. ACT neither seems to hv a plan to resolve the issue faced nor d intent to address d issues raised. Well such empty apologies are pointless & carry no weight of serious intent to make a customer experience better.
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment
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R G Shubham (@RGShubham2712) reported@ACTFibernet I'm not going to stop here. This will be futher filed on Consumer portal against harrasment and improper and insufficient service
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Deepak 999 (@Deepak999410360) reportedSR10780147576114 SR10780124997114 What a pathetic service you provide @ACTFibernet you need ages to resolve a issue ?
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B Srinivas Rao (@raobs166) reported@dheerajaith @ACTFibernet @FiberAct My firestick is pending delivery for more than 36 days....... very bad service.......good assurance....but no commitment........
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Nalin Choudhary (@NalinChoudhary8) reported@ACTFibernet no internet for four days. Customer service hasnt been reachable. So frustrated with the service.
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Ajay Verma (@vajay09101988) reported@ACTFibernet I don't want your sorry, I need a solution on fake and mis-selling. Or else I will file a case in consumer court and take you to the highest authority.
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Narasimha Raju (@mvnraju_undi) reported@ACTFibernet I stay in Srila Park Pride, Hydernagar, water works road, Opp to Calvary temple, Hyderabad. Internet is not working since 24 hours and there is no resolution nor intimation. Service is becoming pathetic day by day.
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M D S R (@Mudassi71375896) reported@ACTFibernet Internet issue resolved with changing new Modem, With changing new Modem All The System Network has lost The Connection, and Your Person Harish informed me that He will resolve this problem, and inform your IT department Team Resolve this , but Mr Harish not Responding.
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Shiv (@mr_Tubun) reported@genz_corp_baba @ACTFibernet For real.. they have been keeping it pending since 6 days for me now. Whenever I appeal to discontinue the service they say they will send the technician right away but till now no progress. Pathetic service and no way I am going to continue now. @ACTFibernet
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Aman Kumar 🇮🇳🌿 (@amankumar43r) reported@ACTFibernet As per the telephonic conversation " Act cannot go with monthly billing" and Mesh needs to be submitted for that. Issue not resolved. Will proceed with disconnection. Act Service has deteriorated with time. Sad
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Basavaraj (@BasavaMashette) reported@ACTFibernet @ACTFibernetHYD @ACT_Issues Pls check ticket SR10180075422579 This is my first month experience & it is worst. You people call 100 times till new connection is done and after no response. Idiots..,.,.
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Mirror (@dezendev) reported@ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,