ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (75%)
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Wi-fi (15%)
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Total Blackout (7%)
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Phone (2%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Ludhiāna, Bengaluru, Dasarahalli, Mangalore, Mumbai, Chennai, Coimbatore, Mohali, New Delhi, Siddipet, Guntur, Cochin, Madurai and Sirsi.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Ludhiāna |
Internet | |
| Bengaluru |
Wi-fi | |
| Dasarahalli |
Wi-fi | |
| Mangalore |
Internet | |
| Mumbai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anand
(@sukuanand) reported
@ACTFibernet no companies has policies like this to eat customer hard earned money, policy should be either it can be transferred to original payment mode or wallet it cannot be onesided
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Anand
(@sukuanand) reported
@ACTFibernet SR10276062851177 i demand refund to bank account, what a customer will do the Balance in @ACTFibernet account after cancellation, it is cancelled because you didn’t deliver what is promised
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Anand
(@sukuanand) reported
@ACTFibernet @ACTBroadbandIn is try is the proper way to handle, and fantastically customer service team say after taking connection a customer must go to the app to read policies, they will not explain policy while taking connection - response if the millennium
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Anand
(@sukuanand) reported
@ACTFibernet @ACTBroadbandIn another improper details provided @ACTFibernet promised to transfer amount to bank account after router return, router is returned but now they amount cannot be refunded to bank account - misleading the customer again and again
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Ajay Malik
(@ajaymalikTM) reported
@ACTFibernet Internet Still not working ……. #Falseassurances
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Sid Sharma
(@SumiitGaurr) reported
@ACTFibernet Absolutely appalling experience with ACT Fibernet! Unprofessional, unreliable, and completely unresponsive. Despite multiple follow-ups, issues with refunds and router pickup remain unresolved. Wouldn't recommend to anyone. Avoid this company at all costs!
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vp venks
(@VenksVp) reported
@ACTFibernet @ACTFibernet pls dont take another 24 hrs to fix this.
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Dinesh Reddy
(@DineshR1913) reported
@ACTFibernet There's an issue almost every week. Lost my internet today early in the morning, but the app does not work properly to raise a complaint. Please resolve this by today. Ticket is SR10176060566474.
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Pinky Q
(@PinkyQ298968) reported
@ACTFibernet I’ve been experiencing frequent internet disruptions lately, and today there’s been no connection for over 5 hours. The support ticket states resolution between 19:30–21:00, which is quite delayed. As someone working from home, this severely impacts my work.
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet , How long I need to wait for the issu SR10376058302434 to be fixed. The switch is being set off from the Location as they are not being paid for the box from their premises. Again and again the issue seems to be arising and your team is not taking it seriously.
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Anand
(@sukuanand) reported
@ACTFibernet when cancelling the connection any Bala ace amount should be transferred to bank not to @ACTFibernet wallet, we are paying from bank not from @ACTFibernet wallet, if your policy doesn’t allow that should informed to customer when taking the connection
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet ETR is yet to be updated and needs a quicker fix as my work is getting affected due to this.
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Maheshwaran R
(@MahezwaranR) reported
@ACTFibernet , Every month I'm facing an issue in my Wi-Fi connectivity and it is happening again and again with no permanent fix. Please check this req #: SR10376058302434 from Pallikaranai, Chennai. office work is getting stuck bcoz of this. Quick response pls?
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Maverick
(@Gadupudis1809) reported
@ACTFibernet @ACTFibernetHYD Really Frustrated from last 28hours Issue is not getting solved and postponing the time . Is this kind of service never expected from ACT . called 6times but work is not done yet
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Iam_Saran
(@saranraj_c) reported
@ACTFibernet This is happening frequently, like whenever I raise a complaint, it increases but after few days back to same slow speed, do you guys really care only for corporate connections like how people generally say?
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet This is happening on a regular basis over the last couple of years. I figured out this when I raised a complaint and the next day I revived a message from one of your service guys who said ‘next time call me directly, DONT raise complaint’
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R Sheshanth Reddy
(@r_sheshanthr) reported
@ACTFibernet What is the earliest according to you The thing is you are mentioning earliest what is the earliest meaning you are the worst company I have ever seen this kind of behaviour.
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Shivam Rastogi
(@shivamkr) reported
@ACTFibernet I want an act router. Could you please help??
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet I’m not sure if you know what the problem is, your distribution router hub is working without power backup. Somebody is pocketing the money allocated for power backup (I’m assuming diesel generator) dig a little deeper and you will find out. #ScamAlert
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R Sheshanth Reddy
(@r_sheshanthr) reported
@ACTFibernet What is the use of texting here also it's been 2 days no one called and no one came to collect the box and no one is talking about refund So twitter is useless for ACTFIBER, mail id useless and customer executives are also useless So overall ACTFIBER company is a useless
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Divin Simakurti
(@divinsimakurti) reported
@ACTFibernet SR10276056701954 every time there’s a power outage the network goes down. It seems that you guys don’t have a power back up to supply uninterrupted network. Either your service technicians are #SCAMMING you or you are scamming us.
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Madras Maverick
(@adithyachan) reported
@JioCare 2/3- What are your service metrics or SLA with customers? How can Jio be so reckless with customer service? You are giving reasons for disconnecting & shifting towards @airtelindia @ACTFibernet or anyone competing with you!
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PFS
(@pfssharath) reported
@ACTFibernet We have taken snapshot of the use of data happening at around 3 am and 8 pm without our knowledge and will be forced to file a grievance with TRAI for such irresponsible behavior and not finding solution for this for last 3 months
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Giri Babu
(@BabuGiri17853) reported
@ACTFibernet I was complaints at 29/06/25 09:00pm hrs (Service request SR10576051278964) and at 11:15am on 30/06/25 I got service call said that "the act box is trouble ,we will change it" super fast service of ACTFibernet
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PFS
(@pfssharath) reported
@ACTFibernet What will you reach i have no idea. Every time your send and they close the ticket without solution
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PFS
(@pfssharath) reported
@ACTFibernet account no 102012053066 productive financial. complain regarding our data getting misused during 3am & 8pm non office hours has been un attended last 3 months and we are facing issue in terms of speed and connectivity as 3000 GB misused every month . Pathetic service
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fluffy
(@Fluffy_Fuzz_bud) reported
@ACTFibernet I have been facing network issues since past 2 days, a person came in to reinforce the wires but ever since then my internet connection has become slow and keeps dropping. The person said he will come when he is in the area. What kind of a joke is this? Disappointed.
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PFS
(@pfssharath) reported
@ACTFibernet my customer id is 102012053066 Productive Financial services .We have been complaining regarding misuse of our Broadband during 3 am 8 pm time post our office time to the tune of 3000GB which is effecting our normal useage. 3 months no rectification very bad service
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Saikisshore.p
(@HULKSK007) reported
@ACTFibernet I have not had access to internet service for the past two days, despite raising multiple support tickets. There has been no resolution or effective response so far. This prolonged downtime is unacceptable and is impacting my daily activities. SR10176036646404.
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Ajay Malik
(@ajaymalikTM) reported
@ACTFibernet All i have got from you are false assurances. Internet service still not restored…..