ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Salem, Hyderabad, Warangal, Cochin, Bengaluru, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda and Coimbatore.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Salem |
Internet | |
| Hyderabad |
Internet | |
| Warangal |
Internet | |
| Cochin |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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I am a Free Bird
(@real_FreeBird) reported
@ACTFibernet as per @RBI NBFCs cannot hold customer money in a wallet. Why aren’t you refunding citing “my account is active, refunds cannot be processed”? Please close it and give me my money. I’m switching to @reliancejio for some hopefully good service.
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Ashmeet
(@Ashmeet18) reported
@ACTFibernet The most pathetic service ever Neither the customer care pickup the call nor the technician No sign and update of getting my internet fixed. Still struggling with the internet and working with my mobile data . You people are serious pathetic
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Manish Agarwal
(@agrlmanish) reported
@ACTFibernet still waiting for the issue to het resolved
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Vinay
(@vpeddi) reported
@ACTFibernet 300 Mbps SME connection getting only 9Mbps and no service at all… more than 24 hours of opening a ticket, issue still not resolved with no idea of resolution and no phone number to escalate!!! Pathetic service. Moving to Jio… nothing can be worse than this!
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Yashwant Panchal
(@Yashwant1208) reported
@ACTFibernet I don't want this automated response from chat bots. Please look into the issue and get the network up ASAP
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Yashwant Panchal
(@Yashwant1208) reported
@ACTFibernet Today, It will be 2nd day and internet is still down in Thaltej area of Ahmedabad. When I called for assistance, everytime, I get the same response in terms of, just raise the complain in app and our team will look into the problem ASAP but still pending!!!!
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Bharat
(@BratsKr) reported
@ACTFibernet This is the kind of service I have been receiving lately. When I denied paying he fixed the wire using celotape and left. Now the issue has reoccured. I am sure if I should quit your service and inform all my contact ls about the same to save them from trauma.
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Guruprasad B Gudi|ಗುರುಪ್ರಸಾದ ಬಿ ಗುಡಿ
(@GuruprasadGudi) reported
@ACTFibernet internet is down. Please ACT.
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Ravi
(@yvravi68) reported
@ACTFibernet Now it's working.thanks for the support
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Rajkumar Srinivasan
(@Rajkumar11393) reported
@ACTFibernet claim to be one the the leading ISPs in India. The network always gets down atleast once a week and the service team is so poor that they don't even resolve it on the committed time and give false promises. Wfh is getting difficult with such ISPs. Time to switch ISPs
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Sumeet Somani
(@somanisumeet) reported
from
Hyderabad, Telangana
@ACTFibernetHYD @ACTFibernet BROADBAND INTERNET SERVICE WORST IN HYDERABAD CITY AREAS LIKE MOOSAPET RAILWAYGOODSHED ROAD. EVERY WEEK SAME ISSUE INTERNET CONNECTIVITY GOES NULL BUT NO RESOLVEMENT. @consumerforum_
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sarankumar.ds
(@sarankumards) reported
@ACTFibernet You can stop this false promise. Now a days we are facing this issue very frequently. We dont want your call we need the issue to be resolved. More than 10 years have been using ACT fiber. Now it is time to regret ourself
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Madala Vinesh
(@VineshMadala) reported
from
Annāram, Telangana
@ACTFibernet Every month there is problem please ivl pat this month bill and ivl remove the net it's very irrating
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Bharat
(@BratsKr) reported
@ACTFibernet I have no internet since last night and so far i haven't heard from any of you. This is not what I expected from ACT. There has been no acknowledgement or call from the technician. The service has downgraded over time.Last time technician was asking to pay to fix.
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Aamir Baig
(@King_Umar_001) reported
2 days have passed still no internet and no response from your side.Act is worst service that one can ever go with @ACTFibernet @ACTFibernetHYD
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KRK
(@Eversingle_Ravi) reported
@ACTFibernet Hello, I haven’t received any update yet. How many days you required to give a response whether network connection is possible or not & refund process of my amount. Let me know if I have to proceed with a police complaint. @cyberabadpolice @hydcitypolice
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Aditya Vardhan
(@AdityaV18395855) reported
@ACTFibernet then I received a call from their team regarding my issue the plans gets activated and he assured me that aha will gets activated within 24 hrs as per terms and conditions
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Abhay P
(@abhay_puranam) reported
@ACTFibernet While the call back is arranged, needed help to fix the issue would be of great help. Thanks
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sandeep koduri
(@sandeep_k) reported
@ACTFibernet We reached out to some team, all we were looking for was a timeline when we might receive service. We shared the location with your team, no one responded!
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Aditya Vardhan
(@AdityaV18395855) reported
@ACTFibernet then he comes the looty technique The aha subscription credentials i haven’t received from act Fibernet if i call customer care they will say to wait for 24 hours and contact aha team and aha team will say to get in touch with act team @ahavideoIN
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Lily
(@lilypant) reported
@ACTFibernet @ActfiberC Sick of ur services and zero customer care support..... 110614734764 account number #poorservice
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Aditya Vardhan
(@AdityaV18395855) reported
@ACTFibernet then here comes the real story after i paid the 6 months plan amount the plan is not activated then i sent mail to their customer care team no response from their side even after 24 hours.then i again mailed to their nodal and appellate team about my issue 2/2
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Aditya Udupa
(@Udupa1aditya) reported
Worst internet service provider in blr whitefield. Very now and then I face issues and turnaround time will 1 to 3 days to get issue rectified. @ACTFibernet
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sarankumar.ds
(@sarankumards) reported
@ACTFibernet SR10165218705814 still the issue not resolved even SLA crossed 12 hours. This is second time in current pay period.
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hari prasath
(@harryharicool) reported
BSNL 100 times better than #actbroadband Every month paying the rental, but every day facing connectivity issue or slow speed issue. @ACTBroadbandIn @ACTFibernet
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Bharat
(@BratsKr) reported
@ACTFibernet I NEED THIS TO BE FIXED ASAP, we are working from home and this is severely affecting my work schedule. COMPLAINT NO: SR10265224565854 ACCOUNT NO: 102016770392
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Jeevan Singha
(@JeevanSinghaa) reported
@ACTFibernet The ticket SR10165220840654 has not been resolved yet. ETA seems extending. Please look into the issue. Its been more than 24 hours. My work is being affected due to this @ACTFibernetHYD
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Truly Indian 🇮🇳
(@IamAzizShaik19) reported
@ACTFibernet slow internet speed since 3 days . buffering even in 5 minutes video also
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NIKHIL MISHRA
(@nikhilcse2000) reported
@ACTFibernet Plz solve my issue internet not working from 3 hours complaint number is SR10265229335224
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Smitha Sudarshan
(@smithaks) reported
@ACTFibernet Our internet account has been suspended in spite of successful payments made. Customer care calls keep dropping. Need help getting this resolved.