ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 30, 1:10 AM GMT+5:30	0	0
Apr 30, 1:30 AM GMT+5:30	0	0
Apr 30, 1:50 AM GMT+5:30	0	0
Apr 30, 2:10 AM GMT+5:30	0	0
Apr 30, 2:30 AM GMT+5:30	0	0
Apr 30, 2:50 AM GMT+5:30	0	0
Apr 30, 3:10 AM GMT+5:30	0	0
Apr 30, 3:30 AM GMT+5:30	0	0
Apr 30, 3:50 AM GMT+5:30	0	0
Apr 30, 4:10 AM GMT+5:30	0	0
Apr 30, 4:30 AM GMT+5:30	0	0
Apr 30, 4:50 AM GMT+5:30	0	0
Apr 30, 5:10 AM GMT+5:30	0	0
Apr 30, 5:30 AM GMT+5:30	0	0
Apr 30, 5:50 AM GMT+5:30	0	0
Apr 30, 6:10 AM GMT+5:30	0	0
Apr 30, 6:30 AM GMT+5:30	0	0
Apr 30, 6:50 AM GMT+5:30	0	0
Apr 30, 7:10 AM GMT+5:30	0	0
Apr 30, 7:30 AM GMT+5:30	0	0
Apr 30, 7:50 AM GMT+5:30	0	0
Apr 30, 8:10 AM GMT+5:30	0	0
Apr 30, 8:30 AM GMT+5:30	0	0
Apr 30, 8:50 AM GMT+5:30	0	0
Apr 30, 9:10 AM GMT+5:30	0	0
Apr 30, 9:30 AM GMT+5:30	0	0
Apr 30, 9:50 AM GMT+5:30	0	0
Apr 30, 10:10 AM GMT+5:30	0	0
Apr 30, 10:30 AM GMT+5:30	0	0
Apr 30, 10:50 AM GMT+5:30	0	0
Apr 30, 11:10 AM GMT+5:30	0	0
Apr 30, 11:30 AM GMT+5:30	0	0
Apr 30, 11:50 AM GMT+5:30	0	0
Apr 30, 12:10 PM GMT+5:30	0	0
Apr 30, 12:30 PM GMT+5:30	0	0
Apr 30, 12:50 PM GMT+5:30	0	0
Apr 30, 1:10 PM GMT+5:30	0	0
Apr 30, 1:30 PM GMT+5:30	0	0
Apr 30, 1:50 PM GMT+5:30	0	0
Apr 30, 2:10 PM GMT+5:30	0	0
Apr 30, 2:30 PM GMT+5:30	0	0
Apr 30, 2:50 PM GMT+5:30	0	0
Apr 30, 3:10 PM GMT+5:30	0	0
Apr 30, 3:30 PM GMT+5:30	0	0
Apr 30, 3:50 PM GMT+5:30	0	0
Apr 30, 4:10 PM GMT+5:30	0	0
Apr 30, 4:30 PM GMT+5:30	0	0
Apr 30, 4:50 PM GMT+5:30	0	0
Apr 30, 5:10 PM GMT+5:30	0	0
Apr 30, 5:30 PM GMT+5:30	0	0
Apr 30, 5:50 PM GMT+5:30	0	0
Apr 30, 6:10 PM GMT+5:30	0	0
Apr 30, 6:30 PM GMT+5:30	0	0
Apr 30, 6:50 PM GMT+5:30	0	0
Apr 30, 7:10 PM GMT+5:30	0	0
Apr 30, 7:30 PM GMT+5:30	0	0
Apr 30, 7:50 PM GMT+5:30	0	0
Apr 30, 8:10 PM GMT+5:30	0	0
Apr 30, 8:30 PM GMT+5:30	0	0
Apr 30, 8:50 PM GMT+5:30	0	0
Apr 30, 9:10 PM GMT+5:30	0	0
Apr 30, 9:30 PM GMT+5:30	0	0
Apr 30, 9:50 PM GMT+5:30	0	0
Apr 30, 10:10 PM GMT+5:30	0	0
Apr 30, 10:30 PM GMT+5:30	0	0
Apr 30, 10:50 PM GMT+5:30	0	0
Apr 30, 11:10 PM GMT+5:30	0	0
Apr 30, 11:30 PM GMT+5:30	0	0
Apr 30, 11:50 PM GMT+5:30	0	0
May 1, 12:10 AM GMT+5:30	0	0
May 1, 12:30 AM GMT+5:30	0	0
May 1, 12:50 AM GMT+5:30	0	0
May 1, 1:10 AM GMT+5:30	0	0

April 30: Problems at ACT

ACT is having issues since 09:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (64%)
Wi-fi (27%)
Total Blackout (7%)
E-mail (1%)
TV (1%)
Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Ahmedabad, Chhindwāra, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.

City	Problem Type	Report Time
Hyderabad	Phone	4 minutes ago
Chhindwāra	Internet	8 minutes ago
Hyderabad	Internet	19 minutes ago
Bengaluru	Internet	2 hours ago
Bengaluru	Internet	4 hours ago
Chennai	Total Blackout	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Venki (@V_E_N_K_I_89) reported 3 minutes ago
@ACTFibernet Act service people are closing the ticket without resolving the issues, what non ses is this.. are you people from government or private.. you act like government staff SR10280008034814
Honey Saxena (@honeysaxena456) reported 4 minutes ago
Company like @ACTFibernet use to invest more in advertisment then provide solutions to their customers I m struggling to join my meetings and having problem to do my assessments But look what they have huge money to waste on advertising. SR11079981334564 case still not resolved
Pradeep Parakuth (@pradeepnairz) reported 12 minutes ago
@ACTFibernet @ACTFibernet when can I expect to cancel my subscription! ?? Kindly respond
Prasad Betadpur (@cintidoc) reported 14 minutes ago
@ACTFibernet Our internet service had been down for over 30 hours. This company has stopped responding and has blocked all calls / any channel for live help! I can’t even cancel my subscription online. Is anyone accountable for them?
Ramanand Mahato (@ramanand_25) reported 19 minutes ago
Why should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
Ramanand Mahato (@ramanand_25) reported 21 minutes ago
What’s frustrating is the mismatch between promise and delivery. If resolution realistically takes a day, just say that upfront during selling it. Overpromising and underdelivering erodes trust fast. #ACTFibernet #CustomerExperience #InternetIssues
Khirod Dora (@khirod_prof) reported 23 minutes ago
@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
MANOJ BHATT (@manojbhatt11) reported 23 minutes ago
Internet not working @ACTFibernet
manjunath S (@manju132313) reported 23 minutes ago
@ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.
Raja M (@Rhythm_Reverie_) reported 23 minutes ago
@ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.
Avinash jha (@Er_Avinashjha) reported 27 minutes ago
@ACTFibernet internet stopped working from yesterday evening, 5xtimes this month. I will have to switch to airtel if your service does not change. I am an old customer. your customer support team is pathetic. SR10280004314794
Raja M (@Rhythm_Reverie_) reported 28 minutes ago
@ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for
MayaRao (@MayaRao) reported 31 minutes ago
@ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.
Aman Chowdhury (@AmanChowdhury_0) reported 34 minutes ago
@ACTFibernet I purchased your plan for 6 months and it’s been 1 week WiFi didn’t get installed. No one from installation team is picking our phone. I called 20 times today. Worst service @ACTFibernetHYD @FiberAct
thiru_09 (@ThiruppathiP18) reported 37 minutes ago
@ACTFibernet There has been no internet connection at my location since April 29 afternoon 3 pm , and there is still no update on my complaint. Ticket ID: SR10280011060504 Location: Happy Valley Layout, Banashankari, Bangalore This is affecting work and daily activities.
Viyydu (@viyydu) reported 37 minutes ago
@ACTFibernet will you stop fooling customers? The internet is not working since past 2 months at Perungudi Chennai and your engineer Mr Venkatesh only wastes time and now he is not responding at all @jagograhakjago how can I raise a complain of cheating and forgery against these
Jai Prakash (@Jaiprakash172) reported 38 minutes ago
@ACTFibernet When are you going to fix
paos (@paosfocalt) reported 39 minutes ago
@ACTFibernet Internet is down for more than 16 hours. I have raised an SR however I’m not getting any response or ETA. SR: SR10280008828984 Please check and resolve it ASAP
upendra singh (@upendra87254198) reported 40 minutes ago
@ACTFibernet very disappoint your service very unprofessional persons from last 24 hrs my net not working ..my work suffered who is for this responsible..I will planning to quit your plan and never recommend any one for act..
Santhosh (@Santhosh1247) reported 41 minutes ago
@ACTFibernet Hi @ACTFibernet @ACTFibernetHYD can you please provide an update on this, I haven't received any call or mail from your team regarding the issue and refund
Anurag (@anurag_abk) reported 46 minutes ago
@ACTFibernet @ACTBangalore FYI, do not go for ACT wifi! You will regret the decision. SR10280004058854 once more same issue, no power for hub. They said they will pay 59inr per month to a person and they did not, so that guys asked them to take it somewhere else. Same problem.
akshath.k.r (@akshathkr) reported 48 minutes ago
@ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.
rapo (@rapors36) reported 49 minutes ago
@ACTFibernet By when you think it can be done? Is 1 week too little for you to resolve the issue? KINDLY REFUND MY MONEY
MSRamesh (@ram_Q308) reported 49 minutes ago
@ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.
Deeptanshu Lodh (@DeeptanshuLodh1) reported 52 minutes ago
@ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.
Pradeep Parakuth (@pradeepnairz) reported 52 minutes ago
@ACTFibernet why no response and the ETR keeps updating ? “Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 30-Apr(DD/MM) 19:30 to 21:00. Team ACT”
Sanjay Debnath (@sanjaydebnath86) reported 52 minutes ago
@ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?
RupeshDhage (@rupeshdhage4) reported 53 minutes ago
@ACTFibernetHYD @ACTFibernet Again Internet is not working. SR10180033651684. Very poor service. 2 outages in one week.
Raja M (@Rhythm_Reverie_) reported 53 minutes ago
@ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.
Preetham Deshpande (@preethamdesh) reported 54 minutes ago
@ACTFibernet Since yesterday ur doing the same ...worst