ACT Outage

@ACTFibernet Issue still not resolved.

@ACTFibernet Since last two days several times the broadband has been down. Very unreliable and frustrating experience. You don't track when your line goes down nor do you care to inform customers.

@ACTFibernet Hello Team, please stop telling the customers your issue will be resolved within 24 hours... I am withdrawing my connection due to worst service from Act.. reference number for you SR1025497839532..

@ACTFibernet Instead of solving the speed problem, now the link itself is down for the last 24 hrs. Not sure what kind of service are you guys running

@ACTFibernet Even after raising tickets multiple times , the wi-fi network issue at my residence is still not resolved. The technician/engineer who has visited my home doesn't even know how to fix it.Very poor customer service. Totally dissatisfied.

@ACTFibernet Even after raising tickets multiple times , the wi-fi network issue at my residence is still not resolved. The technician/engineer who has visited my home doesn't even know how to fix it.Very poor customer totally dissatisfied.

@ACTFibernet your act cable tv provider is on of the worst in Nellore when tried to make a call to customer care they said we are not responsible to the cable provider in any way and they wantedly closed the call.

@ACTFibernet i did biggest mistake of my life I am choosing ACTFibernet one of worst internet service I have ever seen

How shameless @ACTFibernet... I just got the message that the ticket has been closed but the issue still persists. Is this how you manage issue resolution SLAs. #shame

@ACTFibernet @ACTFibernet I haven't got any response yet. Please stop wasting my time. Let me knos if this is going to take weeks. I dont have any problems paying other service provider and get in done asap

@ACTFibernet Internet has been down from 1pm and it’s still not fixed. Support ticket was raised but no one contacted. 😑

@ACTFibernet Hi my internet is not working since evening

@ACTFibernet please change ur music which is played while we wait for customer care. Coz its once in a bluemoon i reach ur desk so bored of the same tune😂

@ACTFibernet @ACTFibernet my problem was not solved because of the un professional attitude and behaviour of your team.

@ACTFibernet My problem was not solved and when I have enquired them, they are talking rudely with them.

@ACTFibernet Dear friend, getting big and large is one thing and getting stronger and intact is another. I would like to recommend the second one. I wish to see you uninterrupted service for 20 days atleast. #worstservice #worstnetwork

@ACTFibernet No. The problem has not been fixed yet.

@ACTFibernet I complaint yesterday still i did not receive any response from your side.Very very bad service.When you are going to fix this internet issue.

@ACTFibernet guys, there has been an internet cut from past more than 24 hrs, this is 4th cut in 10 days, this is getting ridiculous. Pls disconnect my services and im not going to pay any amount from today onwards. Worst services from you guys

@ACTFibernet 102015665668 this is my Ac number . Kindly fix my broadband asap.

@ACTFibernet Please let me know what you are doing with my complaint no. SR1025493305032. It has been more than 24 hours with no resolution or update from your side

@ACTFibernet really disappointing service from you. I paid for new connection on Friday 19/042019 the sale guy came with in 1hr of request to take money but till now no response from service team. @ACTFibernetHYD

@ACTFibernet Bhaiya tumsa na ho payega....u guys can never make the things proper...again internet is not working...😂😂😂4th time in this month...thanks for not resolving and forcing me to shift....#airtelboardband #jiofibernet

Dera @ACTFibernet please resolve my issue. Your are taking more than 2 days but problem is not resolved. My case id 1015496656912.

OMG how amazing is @ACTFibernet services. Every third day the internet is gone and the service guy today has the audacity to say that sorry ma'am, it's past 6. Waaaaah. Keep up the good work guys. This is how you get more customers.

@ACTFibernet @balamalladi @Balamalladi13 Mr. Bala your team is neither providing the connection nor the reason for not providing it from last 10 days. We are 200 + flats at RR nagar Bangalore. Your office is not taking any effort to provide the internet service. No commitment !

@ACTFibernet I've been on your support line for 10 minutes now with no response.

@ACTFibernet really disappointed with your service .... Worst than any internet service provider ... Will recommend not to take ..... Took a new connection 7 days over still no one show up for connecting the line..... #ActWorst

@ACTFibernet the IVR option which had Kannada in second option has gone to 5th...being a Bangalore based org..I demand Kannada to be in 1st option..also your network is pathetic day by day...not worth what I pay

Orey @ACTFibernet I registered a complaint on 14/04/19(Sunday). It is more than a week and it is not yet resolved. Worst service🙏🏻

@GamerconnectIN @ACTFibernet I think you should organize LAN parties because your internet never works, let alone enable online gaming at low latency.

@ACTFibernet worst service !!!!!!!!!!!!! I have been your customer since 6 years but from yesterday no internet service even after lodging complaint no response yet !!!

@ACTFibernet Yes, we are getting lot of free time as internet is not working for past half month.

@ACTFibernet @NetflixIndia @justvoot @Hungama_Play @YouTubeIndia @ZEE5India @hooq_in @sunnxt @SonyLIV First please your existing user experience. Takes you 11 days to fix simple issues, I think you should try to improve that first

@ACTFibernet Trying get connection relocated and request not fulfilled for 11 days. Today somebody dumped some wires and raised another request for internet not working. Pathetic service

@ACTFibernet Thanks for the assistance , the issue has been resolved but they took 3 days for single issue, 3 days are wasted and I was facing hindering in my interview preparation, I hope service will improve.

@ACTFibernet 5 days before also i faced internet issue. I can not everytime complaint to you for internet issue. If you can not give good service then disconnect my account .i will switch to other good broadcast provider.

@ACTFibernet No one came to resolve the issue very bad and slow response.

@ACTFibernet The issue is resolved.

@ACTFibernet Also, your technician installed the cable today, and it went to the login page when we connected. Now, even the login page doesn't open. It simply says WAN not connected. It lasted 2 minutes only!!! Bad start!!!

@ACTFibernet Hey. I signed up for a full year yesterday. I am yet to receive my user ID. This is very slow!

@ACTFibernet Have shared the details with the service request no. Hoping some necessary actions are taken, and not closing the request blindly without fixing the issue which has happened so far.

@ACTFibernet I am not getting internet connection for more than 24 hrs please help.

@ACTFibernet I’ve been problems with my connection since the morning and I’ve been trying to get through the customer service since the morning haven’t been able to

@ACTFibernet now after 6 days when I call your customer care says we have major server issue in ur area so the network isn't working will tell my back end team and fix issue within 24hrs.if u knew this is the reason why dint u do it all this days and why dint u call and inform us

@ACTFibernet restore my connection which was disconnected due to your payment portal issue

@ACTFibernet how many times I have to re open a ticket for you people to take things seriously. Internet not working. I believe you don’t value customers

@ACTFibernet Broadband user id 102018525240 not working from last night. Tried calling customer care 20 times. Call didn't get connected at all. Finally call got connected and waited 25 mins in call to talk to customer care. No response. No call back. What a cus service. Great!

@ACTFibernet I want a refund I am on your storm package and does not even support mobile gaming

@ACTFibernetHYD @ACTFibernet Facing connectivity issues from last 5 days. Raised an SR1015414941132. No response from your team. #Thanks.

@ACTFibernet I have given money for new internet connection and the person who took he told he u ll be getting connection by Sunday evening but still now i didn't get and customer service persons r not picking the call..that person has taken extra money also..

@ACTFibernet @ACTFibernetHYD Dear, connectivity issue at Esamia Bazar, Koti, Hyderabad. Plz act as early as possible.

@ACTFibernet Absolutely pathetic service. I want to downgrade my plan but everytime i call thr representative says wait for 24 hours. Its been 3 days. I am switching to another internet service now. Request to all prospect people, dont consider this service its a waste of money

@ACTFibernet Still waiting @ACTFibernet technician to resolve the issue.

ACT fibrenet down from Saturday for more than 48 hours at Porur, Chennai.. complaints made but no redressal till now#ACTFibernet

@anubhav_roda @ACTFibernet They even don't reply on this tweets as they their fake service... @ACTFibernet sometime i am not able to tweet when i tag them. So i use mobile data to tweet against them...

@ACTFibernet #actinternet not working since today morning. Customer care as usual not available

F'king internet is down @ACTFibernet

@trai I have been facing internet issues since roughly 10 days now. @ACTFibernet has been very bad in fixing the issue. They have been very arrogant in not responding. Please be noted

@ACTFibernet Today also same issue .internet is not working very very poor service.