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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 23% Wi-fi (23%)
  • 8% Total Blackout (8%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Kolkata, Chennai, Bengaluru, Pune, Hyderabad, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

CityProblem TypeReport Time
Chhindwāra Internet 10 hours ago
Kolkata Internet 13 hours ago
Chennai Internet 15 hours ago
Bengaluru Internet 17 hours ago
Bengaluru Internet 18 hours ago
Chhindwāra Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet Despite full payment made 10 days ago, your failure to install the router and activate services amounts to gross deficiency in service and unfair trade practice. Take notice that the installation should be completed within 24 hours, #ConsumerRights #ACTFibernet

  • Vedatravelbook
    Veda Paruchuri (@Vedatravelbook) reported

    @ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?

  • football_LM10
    Lipun (@football_LM10) reported

    Dear @ACTFibernet , I raised a ticket few days back , instead of resolving it your team closed it without any solution. This is really pathetic 😡. Unable to reopen the ticket also. Ticket No SR10280892583664 . Please help

  • Prashan39394527
    Prashant Kumar (@Prashan39394527) reported

    @ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.

  • ssaravananmechg
    saravanan s (@ssaravananmechg) reported

    @ACTFibernet I have raised disconnection request 2 times but your side not initiated any action.what you think about the customer? What ever you do on your wish?...@DoT_India @TRAI .least bothered about customer...

  • Jadeja_manish25
    Manish Kumar (@Jadeja_manish25) reported

    @ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784

  • NihalTheElf
    bazooka (@NihalTheElf) reported

    @ACTFibernet Internet has been down since Thursday 11 PM. It came back for only a few hours before failing again. My ticket was closed without fixing the issue. I reopened it, but nobody is responding. It's been over 24 hours I expect the promised compensation and permanent fix.

  • GetlaPrasad
    Rajendra Prasad Getla (@GetlaPrasad) reported

    @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

  • AnustupD
    Anustup Das (@AnustupD) reported

    @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

  • kiran_nadella
    Kiran Surya Nadella (@kiran_nadella) reported

    @ACTFibernet serious interruption of service and second time in last one week. No proper ownership and it’s been harassment by Act company. @TRAI @DoT_India

  • equityTurtle
    Sateesh G Chelikani (@equityTurtle) reported

    @JioCare had a pathetic experience on your toll free number. 3 calls in last 2 weeks and the issue is unresolved. After explaining your executive says connection to next level and the next level never picks up and call gets disconnected. Today after another similar experience wrote and email with all details. Hoping to see it gets resolved or have to part ways to @Airtel_Services or @ACTFibernet for your unethical practices and bad customer servcice.

  • pratikdhoot23
    Pratik Dhoot 🚀✨ (@pratikdhoot23) reported

    @ACTFibernet Wifi not working, blue light shows up since 36 hours Raised ticket, spoke 3 times on CC waited 30 min each time to connect to an agent, still no use Waited all day for technician to fix it Please help out, didn’t expect such pathetic service SR10180978587984

  • karthikraoul
    karthik (@karthikraoul) reported

    @JioCare From past one week i am facing Jio wifi internet issue. its keeps fluctuating.I am not seeing option to contact customer care. One of the worst service. If you can't resolve i will move to Actfibernet.

  • dayaKar63618594
    daya Kar (@dayaKar63618594) reported

    @ACTFibernet Is there any wiring charges ? I paid 500 I am your customer for more than 10 years I am not going to renew subscription ! Better to stay away from ACT

  • Jadeja_manish25
    Manish Kumar (@Jadeja_manish25) reported

    @ACTFibernet I'm tired of the constant excuses from your ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. I expect an immediate explanation and a firm resolution timeline.

  • ManirajanKannan
    Manirajan S Kannan (@ManirajanKannan) reported

    @ACTFibernet very very poorest support, It's been three days still you couldn't fix the issue. #WorstServiceEver

  • Sriram0508
    Sriram Rajaram (@Sriram0508) reported

    @ACTFibernet Mesh network Installation pending since 5 days. Pls check.

  • mishrap276
    Priyanka Mishra (@mishrap276) reported

    @ACTFibernet @ACTFibernet kindly assist ASAP, while giving the new connection the team will call 1000 times, while assisting during the process what happens to the same team? My new house has terrible network issues. Please arrange a call ASAP.

  • pranayrupani
    Pranay Rupani (@pranayrupani) reported

    Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

  • cloudsofpride
    Ashutosh Das (@cloudsofpride) reported

    @ACTFibernet what an absolute rubbish of a service you guys are

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet Again there is an internet issue. How can I do office work? The issue is almost every couple of days. Can we expect a permanent solution for our apartment?

  • NINJA_OP13
    Tushar Sharma ( Franky) (@NINJA_OP13) reported

    @ACTFibernet recently I active my wifi and do recharge but it's almost 5 hours and wifi is still not working. I miss my already 3 meeting and I got delayed in my work so please do something otherwise I will discontinue the wifi.

  • amuleyescream
    Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported

    I request you to change allot for a change of router for my connection. Im not satisfied with the speeds of 150mbps when im paying 1400rs for 350mbps. this is absolutely waffling to advice me to change the plan to 6months when i requested. Kindly help with the change @ACTFibernet

  • airnoforce
    R (@airnoforce) reported

    @ACTFibernet Your customer care representative cut the call without even helping me...

  • mishrap276
    Priyanka Mishra (@mishrap276) reported

    @ACTFibernet We relocated to a new place and requested for wifi reinstallation and the request was raised on 26th so that I can get services on time. From morning I'm trying to reach out to people but getting no help. No contact option. Pathetic services!!!

  • CARahulSh
    Rahul Sharma (@CARahulSh) reported

    @ACTFibernet @FiberAct It's been over a week since I’ve been trying to register a complaint to cancel my subscription as I’m moving to a new location where ACT Fibernet is not available. I still have around 2 months left in my current plan. Kindly refund the proportionate amount along with my remaining cashback balance at the earliest. Requesting your urgent support. Account no: 110792994573

  • gaurav_jotriwal
    gaurav jotriwal (@gaurav_jotriwal) reported

    Extremely frustrated with @ACTFibernet in Hyderabad! My broadband has been completely down since Friday night. I raised a complaint on Saturday and was repeatedly assured it would be fixed — first within 1-2 hours, then by Sunday 1 PM.

  • r_ambler_
    _ (@r_ambler_) reported

    @ACTFibernet @actfibernet same issue now July, 1, 2026; net down and app not working to raise a complaint!!

  • 08aca24
    Canute Angelo (@08aca24) reported

    @ACTFibernet I called sales 4 times. Spoke with 4 different people. The first lady's name i did not get. She was very rude. She did not understand the issue and kept saying it cannot be done today. Then came Merlin, who promised to get a supervisor online.

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail