ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (17%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Rājupeta, Chennai, Hyderabad, Bengaluru, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna and Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Rājupeta |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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master of punyverse
(@appuchin) reported
@ACTFibernet @JioCare 24 hours @ACTFibernet has not lifted a finger yet for providing resolution.
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Mohd imran
(@mohdimranpasha) reported
@ACTFibernet this is the response from ur company,just a text and a fake assurance to solve my issue solve the issue.I think ur team few more months to look into this.
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Harpreet Singh
(@harpreet299) reported
@ACTFibernet Really really pathetic services by your Team and Customer Care. SERIOUSLY NEED TO THINK OVER AND CANCEL MY CONNECTION... NO CLASSES FOR KIDS YESTERDAY AND TODAY...
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Stay Home... Stay Safe...
(@sama_rk) reported
@ACTFibernet We chose ACT for the only reason that we get the connection same day or next day... Its been 3 days and there isn't any response so far... Pls resolve this issue as quickly as possible...
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Murtaza Kuwarawala
(@pjwalebaabu) reported
Looks like @ACTFibernet services are down once again. Can't even register complaint on app nor WhatsApp. Looks like another day of bad service from the team.
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LaNa Bhat
(@lanabhat) reported
@ACTFibernet Seems your customer care is too busy, nobody had reached me, I'll remind you daily don't worry #actcheats #actbroadband #ACTfibernet
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Raj Kumar
(@Raj_Mrk) reported
@ACTFibernet Never seen such an useless customer service. You charge customers irrationally excess amount and never respond to their complaints. Better to avoid #ActFibernet.
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Chetan Bhattacharji
(@CBhattacharji) reported
@ACTFibernet on your app it seems impossible to file a complaint - net’s not working - without giving access to the camera. What’s with that?
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Punam
(@Punam88830421) reported
@ACTFibernet With evey complaint, I have seen the support is very poor from your side. No-one tooks customer complaints seriously. Please restore it on urgent.
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Harpreet Singh
(@harpreet299) reported
@ACTFibernet - PATHETIC SERVICES.... No internet since 3 PM Yesterday. Tried calling you customer care atleast 10 times. Hold time of 15/20 mins and then call going blank or no one talking. Kudos to your services, will escalate to the highest level.
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tagama
(@smokeidea) reported
@ACTFibernet By when can this request SR10259507543822 be resolved. Very disappointing to see such careless attitude wrt to customers. Day 2 of complaint, no action thus far 😡
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Shivaram
(@me_shivaram) reported
@ACTFibernet It was resolved in 2 days, which was double the promised. worst part is, no one gave clarity on whats happening. CC Team and you say they would call me but no one called. I just kept waiting, ETA kept going further & I was kept in dark till magically it gets fixed.
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Manish Doshi
(@ManishD30279757) reported
@ACTFibernet Still no call received... Arrange my refund of money which I paid for year..As u people can't solve issues u can only loot us by cheating as my security system is under threat ph7995867936 Vijayawada AP
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master of punyverse
(@appuchin) reported
@ACTFibernet No resolution in sight , it's been 21 hours. @ACTFibernet has neither called nor resolved anything. It's a bloody sham. Paying almost 1200 per month for this shoddy service. @JioCare how's the service for jio fiber?
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Harpreet Singh
(@harpreet299) reported
@ACTFibernet TRIED REACHING YOUR CUSTOMER CARE TEAM BUT NO ONE EVEN BOTHERING TO ANSWER CALLS, CALLS GOING BLANK AFTER 20/25 MINS HOLD TIME, AM I THAT FREE THAT FROM LAST 7 HOURS I TRIED REACHING YOUR CUSTOMER CARE TEAM ATLEAST 15 TIMES...
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Pavan sai s/o bramaramba devi
(@meetmrpavansai) reported
@ACTFibernet Just asking if you get chance to look into my issue.
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Pritam Dutta
(@pritrules) reported
@ACTFibernet called ur customer care and no response
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Mr.விருமன்
(@Paramzzz) reported
@ACTFibernet I m facing series network disconnections since I got connection.. LOCATION : PORUR, Chennai
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Tushin shrotriya
(@ShrotriyaTushin) reported
@ACTFibernet Please disconnect my current broadband connection as ACT service is not available currently to the place where I am relocating. Please arrange a call back as there is no option for this in the app as well as customer care no.
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Vejendla Bhanu Prakash
(@BhanuVejendla) reported
@ACTFibernet Still no one reach out to me regarding the internet connection fix, worst days Working from home without quality internet is the worst feel
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Dhanush Babu
(@Dhanush_babuH) reported
Internet is not working since yesterday evening. And your customer care is for no good and I can't connect with them. I m doing WFH. So how long do you expect I should wait for my issue to be resolved and I had to take leave because of you @ACTFibernet
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Harpreet Singh
(@harpreet299) reported
@ACTFibernet FINALLY JUST GOT CONNECTED TO YOUR CUSTOMER CARE TEAM, TOLD THAT TAT IS 24 HOURS, SO WILL BE DONE BY TOMORROW... SO NO CLASSES FOR KIDS TOMORROW ALSO... NO OFFICE WORK FOR BOTH ME AND MY WIFE DUE TO THIS, SAME SITUATION TOMORROW AS WELL AS THE PROBLEM STAYS PUT...
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Akshita Reddy
(@Akshita_Reddy) reported
Dear @ACTFibernet, few years ago you had amazing internet connectivity and service that responded immediately, what happened now? The customer care helpline number doesn’t work, can’t register a complaint on app without granting camera access (1/2)
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Punam
(@Punam88830421) reported
@ACTFibernet My internet connection is not working since yesterday morning. I lodged a complaint with SR11059518842752. System is showing that it will be restored till 1900 hrs in the evening but till now ( next day morning) it's not working. You people will please look into it on urgent.
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Lakshmi sridhar
(@lakshmi_sridhar) reported
@ACTFibernet My internet is not working and unable to open a ticket from support in app also worst service as always User id:104381305966, raise a support ticket for me atleast from your side.
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Hajira Farhin
(@HajiraFarhin) reported
Hey @ACTFibernet. My WiFi is down since Sunday. In spite of registering complaints multiple number of times, the issue has not been resolved. Your technicians are supposedly getting to my place "in the next 30 mins" from the past 2 days! I didn't sign up for this kind of service!
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Praveen Koti
(@Praveen_Koti) reported
@ACTFibernet I have left my number, let me see whether there is a change in what you speak on social media and what you claim customer supoort ?
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Shabdabhedi Bheebhatsa (శబ్ధభేది భీభత్స)🎯
(@themangoindian) reported
@ACTFibernet thank you for your pathetic service... SR1015950501582224 hours and not even an attempt to resolve it... Can't depend on your services during these post Covid Work From Home times 4 years of being your customer shall end this month
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@nshul @garwal
(@NshulG) reported
@ACTFibernet @TRAI as raises complaint earlier no response. That is how ur company is treating. Its been more then one month. Is it not illegal that i jave paid for 7 months in march nd i m getting Dear Subscriber ,Due date of your ACT connection is 2 days away.Due amt: 1727.66 .
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DJ Maaheee
(@Mahi9164Mahesh) reported
@ACTFibernet You, people are more worst than, any other service provider. My complaint is been there with You for 4 days and none of you or your field technicians are even bothered TP resolve it. #ACTfibernetyourareworst