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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Mumbai, Bengaluru, Chennai, Chhindwāra, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, and East Delhi.

CityProblem TypeReport Time
Mumbai Wi-fi 16 hours ago
Bengaluru Internet 1 day ago
Chennai Wi-fi 1 day ago
Chennai Wi-fi 2 days ago
Bengaluru Wi-fi 2 days ago
Chhindwāra Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • niranjan_2696
    Niranjan (@niranjan_2696) reported

    I have been stranded without updates after payment was made. In the website I am prompted that I need my account activated to get support, what is this behaviour. @ACTFibernet

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!

  • msr_suresh
    suresh (@msr_suresh) reported

    @ACTFibernet @ACTFibernet I want to speak with someone on this issue

  • ATandTea
    Akshay Tiwari (@ATandTea) reported

    @ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet

  • VictorEmmanuelN
    Victor Emmanuel 👑 (@VictorEmmanuelN) reported

    @ACTFibernet @ACTFibernetHYD how pathetic that you couldn't work on a simple issue of changing the cable for the account 101445038506. Hence we have decided to move to @jio_fiber Check and confirm why it now shows due while this is a prepaid connection.

  • jeeves_k
    iYappan kRishnan (@jeeves_k) reported

    I had Tata Fibernet and was expecting bit better service I have shifted to ACT @ACTFibernet Now they are proving my decision is wrong from the day one. False commitments, fake resolutions, disconnect the call if customer keep complaining more. I regret choosing ACT now

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet Network was not the issue! I did explain you clearly about the installation of cable. Are you even reading the support tickets

  • TweetToMahesh
    Máhesh (@TweetToMahesh) reported

    I was looking for New connection.. where your customer representative is behaving as if we are nothing for them .. kindly give them training first how to talk with customer #ShameOnYou @ACTFibernet

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    @ACTFibernet Your fibre internet is still not working. Complaint raised this morning, but it’s now 5:45 PM and the issue remains unresolved. Case ID: SR10181682964544. Please resolve this urgently and provide an update. #ACTFibernet #InternetDown #CustomerService @ACTFibernetHYD

  • siddu_lucky
    siddu (@siddu_lucky) reported

    Hi Team, I have been facing significant signal problem with ACT internet since few months just when I decided to discontinue ACT subscription I came across your promotion campaign of smart wifi and I then raised a request for mesh router. @ACTFibernet

  • peteragon
    🏴‍☠️Kaushik🏴‍☠️ (@peteragon) reported

    @ACTFibernet If you guys do not fix my issue asap, I cancelling the connection and moving to @airtelindia

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernetHYD @ACTFibernet SR10181511731864 Frustrated with the service. I upgraded to 200 Mbps, but now I’m told my copper cable doesn’t support it. Raised a ticket to fix the issue, but no response. Now I’m being asked to pull the cable internally myself. Poor service!

  • mridulmodii
    Mridul Modi 🔆 (@mridulmodii) reported

    3 days passed & I have not received resolution for SRN: SR11881600418798 @ACTFibernet

  • seeker0321
    Seeker (@seeker0321) reported

    @ACTFibernet There is still no communication , you guys are intentionally looted my money, never tried to install the connection, and now not giving my hard earned money, you are a fraud company, I'll case on your for mentally traumatizing for so many days

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet where is the resolution?

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet Patience has a limit. Slow internet since 4 days now. The internet comes and goes. They keep saying they are replacing cable! But why should a consumer who has paid for it suffer?? Provide a compensation more than just downtime if you want the customer to stick to this

  • 003Prerana
    Prerana (@003Prerana) reported

    @ACTFibernet again my internet is down since morning. Plz fix immediately. service request has been raised SR11081590029794. FRUSTRATING!

  • Bharath__badass
    Bharath Kumar (@Bharath__badass) reported

    @ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet Speed issue is resolved but this issie whenever there is a power cut it stops working. I clearly mentioned that and still exists.

  • honestconsumer7
    Bharat Agarwal (@honestconsumer7) reported

    The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet

  • MekaAvinash
    Avinash Meka (@MekaAvinash) reported

    @ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.

  • abishekrsr
    Abishek R Srikaanth (@abishekrsr) reported

    @ACTFibernet live in a community of 300 houses and majority of them use ACT here. Even with a power backup in each house, when there is a power cut, the internet drops for about 5 mins and get restored, the same happens when the power is restored. Can someone help? Don't think your control power backup works properly.

  • MMughilVendhan
    Mughil Vendhan (Mambatti Kudumbam 💛) (@MMughilVendhan) reported

    @JioCare Keep this reply yourself. Your customer service is good for nothing. It has been 60+ hours of service outage in my home. I got enough experience with your useless fiber connection. I'm switching to @ACTFibernet. @JioCare Ask your people to collect the useless router from my home.

  • ajesh_ashok
    Ajesh (@ajesh_ashok) reported

    @ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.

  • CH24393
    Charan Chinthapalli (@CH24393) reported

    @ACTFibernet It's literally come to a point where my current plan has ended and I wanted to shift to a mesh plan and I need to wait for the router delivery before I can pay. They will not even take money in the app, and now I've got no internet service.

  • contentwaala
    Swastik (@contentwaala) reported

    I have @ACTFibernet in 3 places right now, I have 2 personal and 1 business account and trust me, I am facing huge amount of issues with business account. Can someone please look into it considering the amount of money I pay you folks is a lot.

  • _aloopitika
    Niharika B (@_aloopitika) reported

    @ACTFibernet The customer care reps do not listen, they just cross talk all the time, the lady who picked my call the last time just didn’t listen to me. When I demanded that I speak to her supervisor, she stalled it first then put me on long hold (to test my patience) only to come back

  • SoleilFils
    Ajay Kumar S (@SoleilFils) reported

    Been couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!

  • Nir0909
    Miles to go.......Blue 🍊🇮🇳 (@Nir0909) reported

    @Silent_Roads @ACTFibernet Phone allow calls without network too.. if properly call facility recharge available in phone.

  • sivagmca
    Siva Kumar (@sivagmca) reported

    @ACTFibernet Nearly 24 HOURS without internet. Multiple calls. Multiple service requests. Still NO resolution. Zero urgency. Zero accountability. This is an unacceptable way to treat paying customers. I would NOT recommend ACT Fibernet to anyone.