ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (68%)
• Wi-fi (23%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Delhi, Hyderabad, Kanpur, Coimbatore, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Kolkata, and Pune.

City	Problem Type	Report Time
Chennai	Internet	1 hour ago
Chhindwāra	Internet	16 hours ago
Bengaluru	Wi-fi	1 day ago
Bengaluru	Wi-fi	1 day ago
Delhi	Internet	2 days ago
Bengaluru	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aniruddha date (@_AniruddhaDate_) reported 6 minutes ago

  For anyone else reading this please look for the reputation and track record of the provider before committing. We should have read the Reddit and X reviews. But that is on us. Nothing against ACTFibernet, hope they do better in the future. #bad

• 
  Deltaowlfx (@deltawolfx) reported 8 minutes ago

  @ACTFibernet this is 5th time in 2 month that Internet is stopped working how pathetic your service is where should i complain or what to do should I remove the connection if you don’t have time to fix the issue?

• 
  Ramu (@Ramu12463883) reported 8 minutes ago

  Absolutely worst service from @ACTFibernet @ACTFibernet_Care! My internet has been down for over 3 days but nobody has shown up or responded. Unacceptable negligence! Fix this immediately. Ticket: SR10581391822954 #ACTFibernet #WorstService #BroadbandDown

• 
  விவசாயி (@Vairavan_V) reported 13 minutes ago

  @ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst

• 
  jayashree lakshmanan (@JLakshmanan) reported 18 minutes ago

  @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725

• 
  Sanjay Singh (@sanjayrathore36) reported 19 minutes ago

  @ACTFibernet @Venk_SA Worst services in Lucknow .

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 19 minutes ago

  @ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch

• 
  Jasneet Singh (@jasneetbhatia) reported 22 minutes ago

  @ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.

• 
  FinProfz (@Finprofz) reported 26 minutes ago

  @ACTFibernet internet down since morning.

• 
  priyankamccall (@priyankamccall) reported 32 minutes ago

  @ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 33 minutes ago

  @ACTFibernet Still no solution.. another ETR missed.

• 
  mamidimanikant (@mamidi09) reported 34 minutes ago

  Disappointed with @ACTFibernet service today. Technician was unqualified and spoke very rudely. Requesting an experienced technician to resolve Ticket

• 
  Maheshwaran R (@MahezwaranR) reported 35 minutes ago

  @ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 35 minutes ago

  @ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.

• 
  Akash (@Akash_DT_91) reported 36 minutes ago

  @Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here

• 
  ismail baumran (@ismailbinomer) reported 36 minutes ago

  @ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap

• 
  UtdBake21 (@quietsignalhz) reported 38 minutes ago

  @ACTFibernet So as per the conversation I was informed that I will not get refund for 5 months of usage when I was clearly told by the agent in June that I will get refund if I cancel the connection before the completion of 6 months, depending on the number of days used. But now your agent

• 
  aalap (@aalaprag) reported 40 minutes ago

  @ACTFibernet I want you to give my money back, I have been a loyal customer for the past 5 years but you guys have just gone down in service and connection.

• 
  MOHANA PRIYA (@mohanapriyare) reported 42 minutes ago

  @ACTFibernet @ACTFibernet the main problem is your technician is not all visiting theplace atelast once planned to switch over to other network this tome and wont pay for this month

• 
  Sravan Kumar Pilla (@casravankp) reported 43 minutes ago

  @ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +

• 
  Karthic Iyyappa (@KarthicIyyappa) reported 44 minutes ago

  @ACTFibernet I ordered a 4K Set Top Box on 27 July with a promised delivery within 2 days. Despite multiple follow-ups with customer service, I have neither received the box nor been given a clear or convincing timeline. Ticket# SR10381355245705. Improve your customer service.

• 
  Eshwar Arya🇮🇳 (@EshwarAyan786) reported 46 minutes ago

  I lost the patience here. Such a pathetic customer service by @ACTFibernet . I lodged the complaint at 7:40 AM in the mrng and it's still WIP😑. Without any status of what is happening in the backend. It's not for the first time. But for the Nth time #Poorcustomerservice

• 
  Madhu (@Sudhana2302) reported 49 minutes ago

  Help @ACTFibernet

• 
  ismail baumran (@ismailbinomer) reported 51 minutes ago

  @ACTFibernet @ACTFibernet Issue is not yet resolved all you guys do is lie that’s it ???? You don’t have man power and your make customers suffer such a shame on you guys. Worst support you guys provide

• 
  MOHANA PRIYA (@mohanapriyare) reported 54 minutes ago

  @ACTFibernet There are more technicians are here but no response its a cable problem in stright to my street end nonone visited and one day went today is sunday today also you wont clear can I claim these days an extra? Because you wasted and i used my mobile internet

• 
  Gopal Iyengar (@gopiye) reported 54 minutes ago

  I lodged a complaint for the non working of ACT WiFi at my residence in Chennai on 23 July. The service engineer checked the instrument and suggested that the router needs replacement. It's more than a week now and the router has still not been replaced. @ACTFibernet

• 
  Subramani Gurumurthi (@subgursporty) reported 55 minutes ago

  @ACTFibernet your customer service is non existent

• 
  MR KAATS (@mr_kaats) reported 57 minutes ago

  SR10381357589504 Request u to cancel my connection. ur connection goes down minimum one or twice every month. Absolutely no response. ur timelines don't matter as u dnt follow them. ur app does not allow to cancel connection. ur app is even worse than ur service. @ACTFibernet

• 
  Dinesh (@dineshrtvt) reported 58 minutes ago

  @ACTFibernet Your team was not prepared to add the new connection. Instead, they were rude and asked me to wait until it was convenient for them. They also stated that they were not concerned about the ETA. This is not an acceptable approach. SR10381504165754

• 
  karthicmaniyan (@karthic74) reported 1 hour ago

  @ACTFibernet Ticket id : SR10381337998014 . No updates , no replies . For 1 week the service is down . Can’t you interact with customers or update them . Your chatbot gives the same reply . Shame on you guys