ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Raipur, Ludhiāna, Chennai, New Delhi, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram and Tanjore.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Total Blackout | |
| Bengaluru |
Internet | |
| Raipur |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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jimmykotechaoffice@gmail.com
(@jimmykotechaof1) reported
@ACTFibernet second issue is that I want to disconnect my internet from now...where is the option in app for that..plz take the request now and disconnect it now..
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Merv_2314
(@Merv_2314) reported
@ACTFibernet @ACTFibernetHYD @TRAI Hi All, please help me in resolving my issue ! It is pending for more than a month and nobody is responding.
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Tarun Pramanick
(@tarunpramanick) reported
@ACTFibernet Your complete disdain for the customer complaint and no resumption of internet services even after 2 days of complaining is surely shows how effective d @ACTFibernet team
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Rumana
(@RumanaNazarali) reported
@tinucherian @ACTFibernet Please tell me what are u using now. ACT has become pathetic.. I'm with them since the inception and speed toh don't ask.. I downgraded my plan because it didn't make sense as they blamed my router for not allowing speed.. and slow is snail slow speed and it's pathetic
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jimmykotechaoffice@gmail.com
(@jimmykotechaof1) reported
@ACTFibernet Who the hell mentioned thatthe issue is resolved? I have still not refund of 4 days when internet wasn't working...how many days do yiu need to resolve the issue..this is looting customer..
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Tinu Cherian Abraham
(@tinucherian) reported
@RaviKapoor @ACTFibernet I was using since 2014 or 15. It used to be good back then. Last many years - service is bad. They kept 'upgrading' the speed plan but no difference it made. Even when it say 300Mbps, I was getting max 100 mbps on direct line.
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Nishikant Kumar
(@nishi28129) reported
@ACTFibernet @ActfiberC I am following since last one month on my request but not getting any solid resolution on it.kinldy let me know when my refund will done.
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chimala
(@chimala) reported
@tinucherian @ACTFibernet Looks like a planned scam. I’ve also used them for years (almost since their beginning). They won’t automatically cancel at end of term and continue to rack up invoices. Then they say we’ll waive the amount due if you renew 😳😱!! BTW, none of their execs are on Twitter!!
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Tinu Cherian Abraham
(@tinucherian) reported
Has anyone faced such an issue w/ @ACTFibernet ? I was using ACT 4 many years. Fed up of poor service I disconnected in Nov'20. 2 weeks ago(Mar24) I got msg that my reactivated and I got a bill on April 6th. Complained to CC, they say my a/c is active & no disconnect req received
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Praku
(@pkarni) reported
@ACTFibernet your person +916366827007 who has the ticket SR10254908402992 called to check if it is working 1 hour back. When told it is not he said he can't help now and closed. If this is your attitude return my money and shut down your company filled with unprofessional people
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Saksham Bhatia
(@Saksham76699156) reported
@ACTFibernet my wifi has not been working since about 4 days. And the company technicians have been postponing their guarantees to fix it. Nearest ISP is Janakpuri. I don't know how much more time I will have to postpone my meetings.
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Palash “RebeL” Bhattacharyya
(@PalashEsportsIN) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet if you feel that you cannot resolve this, then cancel my connection and refund the money. Still I don’t have Internet connection, how we will do work from home. What is going on. #BangaloreACTFibrenet #HSRLayout
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Ravi
(@RaviKapoor) reported
@tinucherian @ACTFibernet I've been with them since 2018. Excellent service in New Delhi.
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yuvraj
(@yuviraj21) reported
@tinucherian @ACTFibernet I had worse experience with act and Service is horrible. They need to work on it!
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Prashant Kunnath
(@prashant_dracus) reported
@tinucherian @ACTFibernet I have faced a similar issue with reliance postpaid connection many years earlier. What they do is a scam! They claim that when the Retention team spoke to you, they give you an offer of free service for few months and you agreed. Then, after those months we start getting a bill!
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Vijeth Revankar
(@vijethx) reported
@tinucherian @ACTFibernet I live in a T3 city (in Uttara Kannada) where BSNL is the only Broadband/Fibre ISP. Never faced any issues with them. All my minor issues (which occur rarely) gets solved with a phone call.
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Vishal Krishna
(@vishalskrishna) reported
@tinucherian @ACTFibernet The Act customer service has crashed after being efficient for a few years. Only they can fix the problem, seems they are not interested. I face issues every 40 days. Losing customers & not addressing them shows apathy of the management in training staff & building brand values
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Jagadeesh Cherukuri
(@urscherukuri) reported
I requested for downgrade of my plan from 6 month term plan to monthly plan as I was shifting to a new place after a month. The service request is open for more than 72 hours. When it was upgrade, it took only 5 minutes. #terrible #worstcustomercare @ACTFibernet @ACTFibernetHYD
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chandu
(@chandra3789) reported
@urscherukuri @ACTFibernet @ACTFibernetHYD ACT customer service sucks....
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Praku
(@pkarni) reported
@ACTFibernet connection down nth time today. I'm seriously infuriated today. This is just not acceptable. Using my phone hotspot all day for work. There is a limit to how much your incompetence can be tolerated. Bring it back up RIGHT NOW. #ACTFail
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manjuachar
(@manjuachar95) reported
@ACTFibernet bloody hell!! Look at the date of ur reply.. till now its not been solved.. you’ve become hopeless and probably the worst service one can ever get.. i regret every second for choosing ur f***** service.. ****
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Siva Ramakrishna Kur
(@Siva_kurra) reported
@ACTFibernet No one have time to wait for 24 hours for resolution. Internet is down from 4pm today and no one is bothered to look the issue. We are working from home how can we manage our work. If you don't wakeup and improve on your resolution you will soon be missing the market
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Jesse Daniel Antony
(@jessedan236) reported
@ACTFibernet no response???? No resolution??? I have already lost one day of my job!
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manjuachar
(@manjuachar95) reported
@ACTFibernet U disgusting ****? Wtf is the meaning of priority? Its been more than a week and not a single **** has called me regarding the issue! What kinda **** service u guys are providing!! @ACTFibernet
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Jesse Daniel Antony
(@jessedan236) reported
@ACTFibernet ?? Your customer care team said they will call me back yesterday.
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Hameed Hussain
(@sheraz1959) reported
@ACTFibernet I seem to have had the most difficult experience with ACT, its been a nightmare trying to get a home internet set up. Its been 3 days and they have not been able to sort things out. Wud never recommend them to anyone.
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Tinu Cherian Abraham
(@tinucherian) reported
@Raja_Sw @RaviKapoor @ACTFibernet Yeah. For long I didn't cancel before I didn't know how to. Somebody told me mail was enough
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Siva Ramakrishna Kur
(@Siva_kurra) reported
@ACTFibernet I think ACT team don't understand the importance of time and they only look for sales and money. Please stop saying that we are the best in broadband etc.. which is not at all true. Better you improve your customer service and the TAT to close the ticket.
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Raja راجہ - awaaz do, hum ek hain
(@Raja_Sw) reported
@tinucherian @RaviKapoor @ACTFibernet Yes, service has become horrible. I wanted to get out of it last year, but didn't know how to. So I just paid up, and continued. But it has gone from bad to worse. I don't even know the procedure to cancel the contract. Didn't find an online option.
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Tarun Pramanick
(@tarunpramanick) reported
@ACTFibernet Luckily, I am asking you to get my paid internet connection to come on, can’t image the support team’s reaction if someone asked for a new age technology solution #justsaying #yousuck