ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (25%)
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Total Blackout (5%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Bengaluru, Hyderabad, Coimbatore, Chennai, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Coimbatore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhishek
(@iA_ABHISHEK) reported
@ACTFibernet Do you guys intend to solve my problem and reactivate the account, I have been following up from more than a week. Also, stop your CS team as they are atleast not capable of providing support.
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Sid Jay
(@Ashwathama_Kris) reported
@ACTFibernet Thank you. Also there is no procedure to escalate any issue. Mere complain registration doesn't serve any purpose. Kindly connect customers to representatives who can take quick decision. I'm WFH due to pandemic, without internet it will be difficult to complete my tasks.
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MS
(@leosundaram) reported
@ACTFibernet I was a customer for a very long time. Please make it pleasant experience.
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M.A.Basith
(@MabRocksForever) reported
@ACTFibernet Worst customer service I have been calling since 3 weeks to fix my generated bill so that I can make the payment but they didn't fix it and suspended my connection for non payment of the over charged bill Concerned about suspension I even called their team but still.
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M.A.Basith
(@MabRocksForever) reported
@ACTFibernet Worst customer service I have been calling since 3 weeks to fix my generated bill so that I can make the payment but they didn't fix it and suspended my connection for non payment of the over charged bill I was assured by their team that suspension won't happen.
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Sid Jay
(@Ashwathama_Kris) reported
@ACTFibernet Internet was down from today afternoon & when we registered complaint they are saying it will take 24 hours to resolve the issue. I am really disapointed with the customer services. If this issue is not fixed immediately we'll have to look for new service provider
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Kuchana nikhil
(@KuchanaNikhil) reported
@ACTFibernetHYD @ACTFibernet this is my side of conversation but they don't want to listen to me but just want to compromise me. If u think that ur company holds some reputation or u people are doing ur work solve my issue.
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Kuchana nikhil
(@KuchanaNikhil) reported
@ACTFibernetHYD @ACTFibernet I think u people provide the worst service. I dont have internet for 3 days and i have spoken to 20 representatives everyone just compromising me that some technician would come and resolve my issue
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Aaron Merugu
(@aaronmerugu) reported
from
Annāram, Telangana
@ACTFibernetHYD , @ACTFibernet there is no internet service since yesterday morning and your teams are neither responding to tickets or calls, even your supervisors. It's impacting work and schools. Request you to look into it asap.
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Manjunath LM
(@manjunathlm1986) reported
@ACTFibernet pathetic service from act. Called multiple times people divert from on to another. 12 hours for now no internet. No response for ticket raised. Support team started disconnecting the call. Don't want to wast money and time having problems change the service provider
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fayaz
(@fayazuddin44) reported
@ACTFibernet you people are very stubborn, it's been 4 days wire has been broken i have made 15 calls to coustomer care. No response same answer we will solve the issue!
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Yash Chandra
(@YashCha84743285) reported
@ACTFibernet looks 24hrs Haven't completed u are not refunding my money no problem I have filled a case district consumer commision They will look into this matter my id is 101558739569 I am waiting from 2 months @ACTFibernetHYD @ACTFibernet
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Manjunath LM
(@manjunathlm1986) reported
@sgpkaur @ACTFibernet Just need to change the service provider. Same problem every where. ACT SUCKS
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AnAnd
(@arkotamsetti) reported
@ACTFibernet Hey @ACTFibernet do you have any customer care contact? Asking because the network's down and although the SR is created there is no update on it. Surely you understand how WFH folks are dependent on a stable internet. Please look into it.
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Gautam
(@Gautam1595) reported
@ACTFibernet why the u ppl cant able to lift the call even i register the complaint 3 months but still now no one have take response den y should u need the coustmer fpr what sake how many tym should i cal to coustmer care
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MS
(@leosundaram) reported
@ACTFibernet Dear Team, It was very pleasant experience till I was a customer of ACT. But when I raise a disconnection request Things started moving other way round. It has been over a week and I did not get my refund still. Many phone calls, tickets and mails. No action.
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Kuchana nikhil
(@KuchanaNikhil) reported
@ACTFibernetHYD @ACTFibernet i just fed-up with ur worst service and representatives. They just want to complete their work by saying "we are escalating ur issue" "we are following up with your issue".
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ROOP NARAYAN
(@roopnarayan) reported
@ACTFibernet very poor experience on both mobile app and web link for placing a shifting request..all it says is "something went wrong try later"..can't even speak to a customer care person!!
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K🔺️RTHIK
(@Karthikraj25) reported
@ACTFibernet Still my issue has not sorted and I'm unable to pay my bill yet.. Can someone sort it out or it will be an open issue for a long.
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aditya
(@adityapuranam8) reported
@ACTFibernet whenever I call the ivr goes till call position 3 and stops and the call is dead been waiting since past 2 hours you don't resolve the issue but you and don't lift calls also
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BalasubramanianS
(@jncbala) reported
@ACTFibernet Hi, I want to get the ACT Broadband cable rerouted into my home. I'm unable to find any way to raise this request through your customer care numbers/chatbot/whatsapp/mobile-app/email.
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Deepak
(@deepak_sas) reported
@ACTFibernet Please teach your people to say truth , technician run away without providing complete information or update, amazing service.
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Tabrez Sharief
(@Tabrezsharief) reported
@ACTFibernet Your ticket system is so useless we have to use social media as a Customer support platform to get In touch with you. I need my internet problem to be resolved immediately.
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Jags
(@jbimidi) reported
@ACTFibernet @aaronmerugu Issue is with every hole in our community. Request for immediate support
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Kuchana nikhil
(@KuchanaNikhil) reported
@ACTFibernetHYD @ACTFibernet U people are just losing ur own reputation by making such worst talks. My whole neighborhood has the connection i don't if their is any problem just give me a new connection from different phase.
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Varun Mehta
(@varunmehta19972) reported
@ACTFibernet No sir. I was told it will be done soon, but it isn't done till now. Service request was closed without approval. Please reopen it.
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Abhishek
(@absgobs) reported
@ACTFibernet @KRISHNA83138665 Service request for this issue is already raised with reference number SR11059588818192. Our team is looking into it and will get back to you shortly. Pathetic service, since last 3 days I have got only above message and no repair of faulty internet
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Bharat khullar
(@bharat_khullar) reported
Sir,I have a new connection of your ACT Fibernet your service manager told me that the range of the 5G connection is 8 m , but when I installed it your executive told me that the range is only 3m and the speed of the connection is also very poor @ACTFibernet my number 9910809995
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Rakesh Ahuja
(@RakeshA23822514) reported
@ACTFibernet Still without internet and now response from your team at all!!! How can you treat your customers in this manner!?!? Never knew customer service could be so bad till I started dealing with Act! @ACTFibernet
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Rahul VK
(@Rahul_ITSS) reported
@ACTFibernet For the last couple of days I have been dealing with bad network, and today since morning I had NO network at all, and just now I was updated that there was maintenance work that was happening with no prior update or heads up. Ridiculous service!