ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Dehra Dūn, Chhindwāra, Vijayawada, Visakhapatnam, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 9 hours ago |
|
Hyderabad
|
Wi-fi | 11 hours ago |
|
Chennai
|
Total Blackout | 18 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Dehra Dūn
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Basavaraj (@BasavaMashette) reported@ACTFibernet How can someone close the ticket without even understanding the issue Now reopened.
-
R G Shubham (@RGShubham2712) reported@ACTFibernet I'm not going to stop here. This will be futher filed on Consumer portal against harrasment and improper and insufficient service
-
mohanraj.nelli (@mohanrajnelli) reported@ACTFibernet You had shared yesterday work order only in my installation today only no need of your sorry and explanation or refund my money immediately to resolve the issue i need my money back immediately 😡😡🤬🤬.
-
Suraj Lohani 🇮🇳 (@lohani_suraj) reported@FiberAct @ACT_Issues executive requested for 8 hr down time, but still we are unable to use wifi, executive is not answering call anymore,it's more than 8 hours. I don't understand where should we connect for the issue. Ticket number -WO102801308032 #ACTfibernet
-
Mirror (@dezendev) reported@ACTFibernet Please let me know if you can't do I have other providers, I have bought a static IP with you and I am troubled with the down time there Very bad service, please fix or let me know if I should cancel my connection
-
Kerensa Sheen (@kerri_cp18) reported@ACTFibernet @ACT_Issues I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to
-
B Srinivas Rao (@raobs166) reported@IamAnumodh @ACTFibernet My firestick is pending for more than 36 days....false promises never I will recommend ACT for sure....I am a customer for more than a decade
-
Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet I tried everything is over ....my patience is over ..your team raised a refund go and check customer care recording...very very worst service from act I'm going to complain in TRAI
-
Kerensa Sheen (@kerri_cp18) reported@ACTFibernet @ACT_Issues - I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to at all😠
-
HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet @ACTFibernet please initiate my act disconnection request no one has been addressing my issue since 1 week
-
Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #Bad
-
Mirror (@dezendev) reported@ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,
-
Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet How long it will take solve the problem
-
Avinash jha (@Er_Avinashjha) reported@ACTFibernet Internet restored now for request SR10280004314794. Thanks for resolving, but the repeated “24 hrs” updates were frustrating. Hope for better service going forward.
-
Akshay (@Akshay20031025) reported@ACTFibernet Hi, It's already been 24 hours and you said it will get resolved but it's still its not resolved and wifi is not working. Why don't you escalate to resolve the issue. Now please confirm finally when will the issue resolve.
-
Ajay Verma (@vajay09101988) reported@ACTFibernet Hello, I am waiting for the solution as it has stopped my productivity and required a fast solution.
-
Pradeep Kumar Sahu (@Pradeep64662977) reported@ACTFibernet Hey Guys, can someone look into the issue and solve it right away? I work is impacted because of no internet. And it is very difficult to wait until morning to get it sorted.
-
Proud Indian - contribute for change (@Indiavictimhome) reported@ACTFibernet @tamilhollywood2 Agree. Very poor service. The technician doesn't even bother to revert on WhatsApp or call. Customers are made to feel like begger. Pathetic.......
-
Aman Kumar 🇮🇳🌿 (@amankumar43r) reported@ACTFibernet As per the telephonic conversation " Act cannot go with monthly billing" and Mesh needs to be submitted for that. Issue not resolved. Will proceed with disconnection. Act Service has deteriorated with time. Sad
-
Mridul Nathani (@NathaniMridul) reported@ACTFibernetHYD @ACTFibernet Been 2 days since requested new connection, installation guy is simply stalling my request. No answer from your customer support and no answer from your service guy. Is this how you claim to be number 1 in Hyderabad ???
-
Telugu Cinema Fan (@cinemababa) reported@ACTFibernet hi submitted a ticket on 10 may, as internet is not working, no response till now. I already lost one working day. SR10180212150234
-
Lingam Om (@LingamOm) reported@ACTFibernet Issue facing from the starting month till now no solution same copy paste comments will check and escalate to management where is the acknowledgement
-
Aspire@live life kingsize (@UD95131533) reported@ACTFibernet Mymonthly electricity bill waiver of ₹100 was supposed to be processed. Your customer care informed me that it would be resolved within 24–48 hours, but it is still pending. Kindly look into this and resolve it at the earliest. Acc no 101004710659 #ElectricityBill
-
lalatendu mishra (@lalamishra4) reported@ACTFibernet I requested a new connection on Sunday and was assured same-day installation. It’s now been nearly 72 hours and no one has contacted me. This is disappointing for a new customer. Please assist urgently. Account No: 101802168769
-
HAMZA EQUBAL (@EqubalHamza) reportedVery disappointed with @ACTFibernet service. Raised shifting req on 30 Apr, prom ETA was 2 May, but still no resltn or proper timeline. Poor cust supp and no accountability despite being a cust since 2022. Wouldn't recommend ACT to others if cust concerns are ignored like this
-
Amit Kumar (@satyiki90) reported@ACTFibernet I am not able to login to Act app how will you update??? All issues due to your sales representative ‘Kavitha V’ updating wrong mobile number and then giving fake commitments of issue resolution and now non responsiveness.
-
Ritank Saxena (@ritank2102) reported@Airtel_Presence Mr Ajay V @airtelindia please start the process of removing your **** from my house it's been over a month I am struggling @ACTFibernet please connect at 7338151015 after 9 am Monday - Friday current location Bannerghatta road Bangalore omkar nagar syndicate bank colony.
-
Dr Neemu Hage (@drneemu_hage) reported@ACTFibernet @ACTFibernet FYI I spoke to a Pawan Kumar who said a technical staff will get back to me at 6 pm when I called at 5:30.He raised a so called PRIORITY internal ticket. No-SR10180155132472. I don’t know what gimmick this is to fool customers but get your **** together!! Seriously!
-
Mdparvez (@mdparvez171126) reported@ACTFibernet there is a delay in new connection need help fast
-
manvandam (@manvandam) reported@ACTFibernet it has been many Days since my complaint has not been processed. SR11079977593464 & SR11080136047134 and SR11080125165924. First time I saw such negligence.