ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Coimbatore |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Harsha Vardhan
(@hackwithharsha) reported
@Lisasdancinshoe @ACTFibernet Sorry to say, they are very lazy to respond to customer issues.. which deserves an award as “worst service provider of the decade”
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K shiva shankar
(@kshiva195) reported
@ACTFibernetHYD @ACTFibernet Worst network I have paid bill on 10th April it's not updated till now my account suspended there is no proper response from customer care till my register 9959919922 transaction I'd:TXN116082608
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Harsha Vardhan
(@hackwithharsha) reported
@ACTFibernet Please share bad customer services also... don’t share only good ones..
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Ashmitha Pawar
(@PawarAshmitha) reported
@ACTFibernet Its very frustrating that you guys are not able to give a permanent resolution to this issue from past many weeks...you people have only been giving me reason then what is the use of continuing with your network.
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Sumit Sarkar
(@sarkar14100) reported
@ACTFibernet one of the worst internet provider. Issue has been raised yesterday arround 6 PM SR10255111899992. It is not resolve till now.
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Ashutosh kumar
(@ashu1162) reported
@ACTFibernet I m listening the same sweet lines from last 1 week. If @ACTFibernet really cared about their customers this situation wouldn't have happened. Even escalation department did nothing, then i can understand how serious customer service is to u. Some f my ticket id list..
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room mein elephant
(@insouciant7) reported
@ACTFibernet Why is the outstanding amount same as for all 6 months when I availed the facility only for 6 days. When I change service provider because you provide poor service why should I pay for whole cycle, this is unfair
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Lohith Kumar
(@LohithKumarblr) reported
@ACTFibernet I had raised issue on Saturday and still no response from ACT, one of the worst customer service. They even offered me to move out if ACT too. Horrible attitude.
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Dharamraj Tiwari
(@draj_02) reported
@ACTFibernet Internet is down in our apartment Asset Alcazer. ticket number is SR10255140540022. Please help to resolve.
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manisha
(@manisha21352795) reported
@ACTFibernet Iam a new customer just got the connection on 8 april and now it started problem,Since morning Iamwaiting for engineer to come and resolve,nobody is bothered from your side!Is this your customer support? Do the needful ASAP
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Sree
(@Sreenivasan_C) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Account No. 102340389924 There is a wrong Netflix bill of Rs.199 for January 21. Had disconnected netflix on 29th Dec 2020. Because of this bill, I'm not able to pay for 6M+1M plan due on 27th April. Sorry to say, the issue is not getting resolved.
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K shiva shankar
(@kshiva195) reported
@ACTFibernet Customer care executive are disconnecting my call no response from 2days they are saying 1hr 1hr till no resolution
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Sumit Sarkar
(@sarkar14100) reported
@ACTFibernet Dear Patron, Your due date is nearing. Pls pay early to avoid service interruptions & late fee. Ignore if already paid. Team ACT Fibernet Internet not working they are again again
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Manmohit singh
(@manmohit5) reported
@ACTFibernet refund my money.. im facing issue last 2 months but not solve till.. please refund my amount i paid last month 7000 rs.. i want to my money .. now your service is very very bed.. im going to @fiber_jio
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Harsha Vardhan
(@hackwithharsha) reported
@ACTFibernet These people don’t even respond to customer call properly.. they have an SLA of 25-48 hrs and keep on extending until they fix issue.. He deserve an award of “Worst service provider of the Decade”
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Satyajit Mishra
(@bikimishra) reported
@ACTFibernet Till now nobody came to solve the issue
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meena
(@MeenaRaashi) reported
Twitter app is not working on ACT from yesterday. @ACTFibernet - any issues?
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Harsha Vardhan
(@hackwithharsha) reported
@veerara89904162 @ACTFibernet By mistake they have given this award to them, they deserve “worst service provider of the decade”
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Ashmitha Pawar
(@PawarAshmitha) reported
@ACTFibernet Again im facing the same problem why can you people give a permanent solution to this. worst network and worst service
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Arun
(@bommerlaarun) reported
@ACTFibernet hello sir, the issue regarding to my cousin's. my cousin paid bill on march 29 th and account was suspended on april 11th..this is not fair.. She paid for a month and she hardly used for 10days..
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Maverick
(@b33k33p3r_Z) reported
@ACTFibernet @ACTFibernetHYD I raised a ticket with ActFibernet for connection relocation on 10th April. Service # SR10555014576514 Connection relocated on 12th April & we were told tht connection would activated in 30 mins. It's 24hrs now & connection still isn't active.
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Sumit Sarkar
(@sarkar14100) reported
@ACTFibernet Dear Patron, Your due date is nearing. Pls pay early to avoid service interruptions & late fee. Ignore if already paid. Internet not working since yesterday they are asking money again again
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Lakshman Munakala
(@lmunakala) reported
Glad to share that I got rid of ACTFiber Internet connection for the pathetic customer support by @ACTFibernet after repeated calls to their call centre for ticket resolution. Really pathetic service. Hope #balamalladi is listening...
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Janani Narayanaswamy
(@totallywingit) reported
@ACTFibernet If anybody is opting for a plan with refundable deposit please note that you are going to struggle to get your refund back. I had to struggle for three months. Every week I had to call them and raise tickets. Worst service ever.
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Shubham Agarwal
(@BeingshubhamA) reported
@ACTFibernet Yours is a classic example of 'Customer is King only till the time he/she is being onboarded' after that Customer may even die a slow (internet) death and you wouldn't care a bit because I have already paid for those 6 months. PATHETIC SERVICE.
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Balendu Shekhar
(@IBalenduS) reported
@ACTFibernet You guys saying the same things for the past month or so! same text. Those guys keep calling us again and again! Please fix this issue ASAP!
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Manmohit singh
(@manmohit5) reported
@ACTFibernet i want only refund my money .. go to hell act im your customer last 3 years.. now you have no good service.. i want my money
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SYED WASEEM سید وسیم ಸೈಯದ್ ವಸೀಮ್ सयेद वसीम
(@legend_arsalan) reported
@ACTFibernet Team not sure why your technical team it’s unable to fix the frequent fiber cut issues. This is 2nd time I’m facing main fiber cut issue.
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Edwie Mon
(@sooryenn) reported
@ACTFibernet How are you guys can't fix this so early, Can you guys extend the plan for 1 day more and give internet as you guys failed to give internet for 24 hours. 😡
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Shubham Agarwal
(@BeingshubhamA) reported
@ACTFibernet Your customer service is the worst, at the time of applying for a connection I was told that pay 6 months in advance and I'll be given a router free of cost, little did I know that it would be the most basic pathetic router that cannot even serve a 2BHK (1/3)