ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Chandigarh, Bengaluru, Nalgonda, Hyderabad, Chennai, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi, Kolhāpur, Mumbai and Srīperumbūdūr.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Total Blackout | |
| Chandigarh |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Nalgonda |
TV | |
| Hyderabad |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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KRISHNAKUMAR
(@kkatman94) reported
How much days it will take to fix a breakdown connection in metropolitan city Chennai @ACTFibernet
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Gokul Raju
(@IamGokulRaju) reported
@ACTFibernet @NaveenRamasamy1 Act service is getting very worse continuously I am facing issues Every month and yet they are giving a bill for all the days even waivers are not accepted by them.
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Sowmya Mahadevan
(@SowmyaMaha) reported
@NanakFarms @ACTFibernet Did you receive any update?I have been facing similar issue since the last five days. There's absolutely no response or update from the engineer team,customer care executives were super rude too. They keep sayin cyclone has caused wreck & maintenance issues going on. @NanakFarms
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Madras Money
(@Mohan_Ki_CHN) reported
@ACTFibernet my internet is down for more than five days. Daily I get message extending the time for 12 hours. Already happened 5 times. Is really someone working on fibercuts or it's automated extensions. I want to change fiber if act will not work in my area. Chennai
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suren_miche
(@suren_miche) reported
@ACTFibernet I believe this was the commitment you have given a couple of days back but it's still persisting. Can't accept that your service is down for almost a week without a proper ETA and solution.
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Jerome Prasanth
(@JeromePrasanth) reported
@ACTFibernet It's a shame that ACT cannot publicly give an announcement to their customers so they are aware of what's going on. No emails, No SMS. ACT should be really ashamed of not able to fix it on time whereas the other service providers were able to fix it #ACTFibernet
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DeejayPhani
(@deejay_phani) reported
@ACTFibernet @Nandhiniv07 The connection is still not restored and your customer care is just a waste of time.
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karthik prabhakar
(@kar_sum1) reported
I regret moving to @airtelindia from @ACTFibernet . @ACTFibernet you guys had a great service response.
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AK
(@AKRamanIndia) reported
@ACTFibernet Thanks. After multiple follow-ups with customer care - The issue was resolved late last night.
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Jerome Prasanth
(@JeromePrasanth) reported
@ACTFibernet ACT account number: 103404751102 Today Fifth day and no assurance when the internet will be restored.. Worst customer service.....
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Gokul Raju
(@IamGokulRaju) reported
@ACTFibernet i had been contacting your customer service regularly and yet not solved still now, should I need to pay even for the days i had no internet? Continuously I had been facing issues with your service.
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guguti ravi
(@imravi_ravi) reported
@ACTFibernet (1/2) Your service is not good. AC no 101007906403 I upgraded from monthly 300mbps to 6+1 giga plus. Paid 17000/-. But internet is suspended due to non payment. Why it is taking longer than expected. We are working from home. Due to your worst service,
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Prabhu
(@Prabhumohan59) reported
@ACTFibernet I feel worst with act broadband in chennai for last 4 day iam not getting internet I tried to customer not responding
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Nayaz
(@Nayaz_Usman) reported
@ACTFibernet it’s been 24 hrs without Internet. It seems nobody is bothered to address this outage? Hate to call this, but your support teams are really slow in addressing outage.
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Akalya Krishnasamy
(@AryaSta84978074) reported
@anandm92 @anandm92 same situation here in my place too. After 4 days , they fixed it today evenin. Extremely poor customer service.@ACTFibernet
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Murugan Kaliamurthy
(@mkt9021) reported
@ACTFibernet Horrible support staffs in Irumbuliyur, Chennai. Been using ACT for over 5 years and facing the worst support of all time. Following up for "No internet" issue but all are giving some ph no. and not doing anything to fix the issue and it's over a month!! Pls ACT!
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Siva Fundamentals
(@Sivafundamental) reported
@SVN94243505 @ACTFibernet Oh. It's same issue with everyone. Even it happens with me everytime. They are not making alternative arrangements.
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RRK
(@RRKDMK) reported
@ACTFibernet It’s been 2 days already and no internet connection. Don’t know what kind of support you are providing. There is no progress updates just change the ETA for name sake is useless.
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Vicky Vijay
(@VickyVijay555) reported
@ACTFibernet Worst Customer Support. There Is No One Pick Up Our Call, No Tamil Language Person Available At 24 Hrs Always Only Hindi & English. Waste of Time In Customer Care. I Need Internet Problem On 4 Days Before But There Is No One To Attend My Problem. Total Waste of Money
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BrightSaffron
(@BrightSaffron) reported
@ACTFibernet Hi, im from Chennai , I understand that there were a lot of trees uprooted, but everyday I am getting a message that the line will be resolved by 7 to 9am then a msg that it be ok by 10pm! Hire more people and get the job done. Line not working since 9th
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DeejayPhani
(@deejay_phani) reported
@ACTFibernet It’s been 4 days and no internet at my place and raising request is just a waste of time, when you don’t resolve it. Pathetic customer support.
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Bharath Adhithya M
(@Adhithya_27) reported
@ACTFibernet Extending again by 48 hours is completely unacceptable. Provide an faster resolution
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Srinivasan Rangarajan⚓
(@srinivas88) reported
Hi team, No internet connection for the past 6-7 days in Veeraperumal koil street, Mylapore. No proper response or action has been taken from your end despite repeated complaints. It would be great if you can resolve or we might consider other service providers. @ACTFibernet
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guguti ravi
(@imravi_ravi) reported
@ACTFibernet 2/2 im unable to join company meetings. I was following up since dec 2nd. But no-one resolved my issue. Please refund my money. I will discontinue from your service & I'll lodge a complaint against your team with all call recordings.
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vasankj1
(@vasankj1) reported
@ACTFibernet it is in the 4th day iam without internet but the refund reflecting in my wallet is for 1 day horrible support team
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Sriram Warrier
(@4thwarrier) reported
@ACTFibernet I have been facing internet issues for the past 4-5 days and no resolution till now. Please make a public announcement so that everyone knows that in a metro city like Chennai you are not able to provide a turnaround even after 5 days. Pathetic service!!
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David Beckham
(@DavidBe19234329) reported
Worst service @ACTFibernet
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Jeeva
(@ImJeevaRam) reported
Dear @ACTFibernet When can you resolve my issue? Ticket Number SR10366543881124 .. it was raised on 10th December still I'm waiting . Already escalated many times through customer care and mail. But there is no response
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deepan shankar
(@deepanemu) reported
@ACTFibernet You guys able to solve the issue or your forcing to switch another provider.
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Ananth
(@happyananth) reported
@ACTFibernet It's DAY 5 of no internet and every day @ACTFibernet just keeps LYING that the problem will get fixed but NO ACTION AND RESULT. They conveniently keep pushing there resolution date. Will any supervisor or manager take note