ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (28%)
• Total Blackout (7%)
• E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chandigarh, Hyderabad, Bengaluru, New Delhi, Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, Alwar, Kanniyākumāri, and Noida.

City	Problem Type	Report Time
Chandigarh	Internet	12 hours ago
Hyderabad	Internet	13 hours ago
Bengaluru	Wi-fi	18 hours ago
New Delhi	Internet	22 hours ago
Hyderabad	Internet	2 days ago
Delhi	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Neeraj Verma (@NeerajV70007257) reported 1 minute ago

  @ACTFibernet @ACTFibernet Connection is now working, but billing issue is still not resolved and no one has contacted me. Why am I being charged incorrect amount? Please correct the bill and arrange a callback urgently. Ticket ID: SR11079916754264 Mob: 9910922475

• 
  i@m (@FiZbQ) reported 3 minutes ago

  No internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . I have DMed you the service request number.

• 
  Rajarshi (@rajarshi) reported 4 minutes ago

  Extremely shoddy customer service by @ACTFibernet , after collecting 6 months fees in advance, they have wired shut my kitchen window at installation and now there is zero response regarding rewiring, raised on 24th tech yet to be assigned #hyderabad

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 5 minutes ago

  @ACTFibernet Internet not working please provide pro rata rebate until fixed and working

• 
  Chiku Chikola (@ChikuChikola) reported 5 minutes ago

  @ACTFibernet Internet not working since last 2 days , nobody came to visit. Pathetic service, avoid act fibernet at any cost SR11079925130164

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 7 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  Sanjay Debnath (@sanjaydebnath86) reported 7 minutes ago

  @ACTFibernet Son of *****. *************. Have some shame. Taking full money and outages most of the time. Why will it take 2 days to resolve the internet issue? It's been regular now. Every weekend there is no internet, it has been happening from past 3-4 weeks.

• 
  Swagz (@lovelyghosh53) reported 8 minutes ago

  @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

• 
  Prem Shankar dubey (@premdubey3031) reported 9 minutes ago

  @ACTFibernet What's the cause of this problem suddenly and why would it take days to fix it ?

• 
  Deeptanshu Lodh (@DeeptanshuLodh1) reported 10 minutes ago

  I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet

• 
  Patels (@HydPatels) reported 11 minutes ago

  Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248

• 
  Raja M (@Rhythm_Reverie_) reported 13 minutes ago

  @ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.

• 
  Iamtheright (@samiamsamiam68) reported 16 minutes ago

  @ACTFibernet the worse service in Delhi. Devansh Balyan a technician never shows up after taking jobs. Maybe he is sabotaging Act. Internet down repeatedly but no action. #internetDelhi

• 
  Suresh (@IMSuresh_Dreams) reported 19 minutes ago

  @ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??

• 
  Swagz (@lovelyghosh53) reported 26 minutes ago

  @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

• 
  Mohd Zubair Mohiuddin (@MohdZub65084989) reported 28 minutes ago

  @ACTFibernet I'm asking about my refund.... Not for your service

• 
  sujith kumar reddy g (@sujithkumar_g) reported 28 minutes ago

  @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

• 
  Swagz (@lovelyghosh53) reported 30 minutes ago

  @ACTFibernetHYD @ACTFibernet Very upset with your recent service. Waited 2 days for a technician after raising a complaint—intermittent internet the whole time. After 8 years, switching to JioFiber. Please value your existing customers.

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 31 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  robinreddy (@robinreddy44) reported 32 minutes ago

  @ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

• 
  rapo (@rapors36) reported 33 minutes ago

  @ACTFibernet Arre yaar when do you plan to resolve my issue. I gave paid 9k for 6 months to upgrade plan. Are you even considering to fix my plan or ignoring. APPEAL TO ALL MY FRIENDS THIS IS THE UNIMAGINABLE WORST CUSTOMER SERVICE FROM @ACTFibernet please think twice before going for this.

• 
  Ramanand Mahato (@ramanand_25) reported 40 minutes ago

  Thinking of getting a connection from @ACTFibernet ?
Make sure you hear this first. The sales pitch says: “Issues get resolved within 1–2 hours.”
Reality: It regularly takes 24+ hours. Every single time. #ACTFibernet #CustomerExperience #InternetIssues

• 
  Jai Prakash (@Jaiprakash172) reported 40 minutes ago

  @ACTFibernet When are you going to fix

• 
  Sanjay Debnath (@sanjaydebnath86) reported 44 minutes ago

  @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

• 
  Rishi Marwah (@r_marwah1993) reported 46 minutes ago

  @ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164

• 
  RideshJagirdarPress (@parasrj) reported 48 minutes ago

  @HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution

• 
  kanak prajapati (@polaroid080) reported 53 minutes ago

  @ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working

• 
  manjunath S (@manju132313) reported 54 minutes ago

  @ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.

• 
  Raja M (@Rhythm_Reverie_) reported 55 minutes ago

  @ACTFibernet @jagograhakjago Three months of follow-ups… and still no resolution. Impressive consistency & just not the kind customers expect. And having a support rep who thinks attitude is part of the service package? That’s not “customer care,” that’s customer chase.

• 
  Raja M (@Rhythm_Reverie_) reported 56 minutes ago

  @ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for