ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Coimbatore, Hyderabad, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
||
| Pune |
Internet | |
| Chennai |
Internet | |
| Coimbatore |
Internet | |
| Hyderabad |
Wi-fi | |
| Jaipur |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Akash Prekar
(@APrekar) reported
@ACTFibernet still my issue not resolved n ticket closed
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harish
(@Harish29366337) reported
@ACTFibernet finally deactivated my account this was the last thing u could do to shut someones mouth for your worst services .ur engineer hasn't arrived since 1week lagta hai sardi me manali chutti mana raha hai Ticket SR10163946900779 mob:9177032804 City :Hyderabad
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Prashanth Dumpala
(@prashas_d) reported
@ACTFibernet , Internet is not working since Jan 18th, and SR10163953570144 not resolved yet. I had even given permission on Jan 21st itself to keep junction box at my home. Still the issue is not resolved. Not acceptable during this WFH and Online classes times.
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 70th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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Ramyaa Kashyap
(@RamyaaKashyap) reported
@ACTFibernet SR10263985322884 Service ticket number
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Praneshkumar
(@ppraneshkumar) reported
@ACTFibernet Very bad customer service and IVR system you have. I cannot reach a customer service agent when i have an account which is in a disconnected state due to ownership transfer. But, from the same phone i can reach customer service using an Active account. Not Happy..
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@desaikingis @ACTFibernet @ACTFibernet is cheating since 3 months. The mails, tweets, and contracting on other social media networks didn't find any response. They make false promises. There's unbearable delay in the service. At times, I feel that they show a fake employees. The management is too poor...
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Shishir Srivastava
(@shishir_srivstv) reported
@ACTFibernet U im victim of Fake promise by ur sales prsn,Due to that incident I was abt to wife my connection bt 1 of your Officer make me positive and offer a plan pay 3 mnth and we wil give u 1 mnth. 119632299932 is my id wil u chk he was rite or again I got fake comitmnt
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Himansu Panigrahy
(@hmsvigle) reported
There has not been a single day, i didnt suffer from your Horrible internet connection. Today again its second time internet is getting stopped working today.I am also not able to raise complaint in whatsap. Your stupid bot says its unable to fetch information.@ACTFibernet
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utkarsh
(@Ash3ketchum) reported
@ACTFibernet internet is down from past 5-6 hours in Lucknow, please resolve it quickly.
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مظفر احمد
(@Muzaffa16740145) reported
@ACTFibernet - this to get resolved. But nope I don't know with what face you give your customers a service guarantee this has been a horrible lazy experience. Just not expected from so called best service in the city. @ACTFibernet @ACTFibernetHYD
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Mokshit Srinivasa Kuppili
(@MokshitKuppili) reported
Hey Act! I need internal shifting and no one from ActFibernet Visakhapatnam is able to solve my issue. Please look into it ASAP. @ACTFibernet
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GundaNitish
(@GundaNitish1) reported
@ACTFibernet After Sales Service is pathetic, never expected this from act, if ACT can't provide what I am looking for then thank you so much please refund my amount
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Ramyaa Kashyap
(@RamyaaKashyap) reported
@ACTFibernet could you please look into issue soon? SR10263985322884 Service ticket number
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Anirban Sarangi
(@AnirbanSarangi) reported
@ACTFibernet No action yet? How do you think we will believe in your system. No one even called for update on rectification of the problem.
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Ganga Raju
(@graju09) reported
@ACTFibernet What is your service commitment for consumers section?? Do you provide the same speed as you described in the plan or will it change? For eg: for plan of 75 Mbps, what speed do consumers get (assuming a router does not exist)
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anilraviteja
(@anilraviteja) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet I know you people won't see this issue. @humanrights1st
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savethesoul
(@johnspurgen) reported
@ACTFibernet Paid for 6 months advance renatals yesterday.. till now no internet connection .. Is this the service you offer ??
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GundaNitish
(@GundaNitish1) reported
@ACTFibernet I had issue with net speed on my act connection, Complaint been raised but the person who who contacted me e was terrifically rude and unprofessional behaviour. Request you to please re solve issue or else refund money. Your ticket SR10263978755844
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SIDDHARTH VYAS
(@SIDDBEAST) reported
@ACTFibernet I have given up on you guys i want my full refund , this is like my 8th or 9th complaint in last few months from facing no internet .
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LAKSHMAN
(@kanakalakshman) reported
@ACTFibernet i have asked for Monthly payment instead of yearly package And after 10days you guys Deactivated my Id Your ACT Fibernet service has been deactivated as per request. Your last invoice amount is Rs. 5900 and due amount is Rs 5900. Nice
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Ramyaa Kashyap
(@RamyaaKashyap) reported
@ACTFibernet is the most interrupted internet service in the world i think. When required the most they vanish. And require 24 hours to fix an issue. Solution suggested by customer care is to remove plug and put back🥺
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RAJPAL.BALE
(@Rajpal_bale) reported
@vinodr63 @bada_paww @ACTFibernet Worst internet service provider on earth
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Sneha Dwaraki
(@SnehaDwaraki) reported
@ACTFibernet @ACTFibernet When am i getting my refund? Customer care is pathetic if we ask for refund, they open the ticket for internet not working when the service is already disconnected. ACT out fast and speeden up your processes..
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Ibrahim Mukarram
(@IbrahimMukarram) reported
@ACTFibernet samething i m hearing from ur telecallers from past two days but not resolution. i want this issue tobe resolve now at this moment at any cost
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Himansu Panigrahy
(@hmsvigle) reported
@ACTFibernet I demand refund of my rest of the 2 months of money. I cant continue suffering on daily basis due to your horrible service. Initiate the refund to the source. I dont want to continue from Feb onwards with your service.
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Jayanth.j
(@Jayanthjj) reported
@ACTFibernet Hey cancel my connection and refund immediately I switched to @airtel Cancel my connection Thank you
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Sahil Katchi
(@sahil_katchi) reported
@ACTFibernet I need bill waiver due to your outage from 9:30am to 8pm today which wasted my whole workday. This was the ticket lodged for outage SR10263979432334
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Lavender Burrows
(@LB232696) reported
@ACTFibernet I think everyone should be aware that it's the worst service when it comes to refund coz u people don't satisfy ur customer's especially when it's not our fault and it's one of the agents u hired. @srinath sales executive.
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Abhishek Gandhi
(@Abhishekgandhis) reported
@ACTFibernet my internet is down since 48 hours..SR10363979496514 reference kindly solve this to the earliest facing lot of issues..