ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (19%)
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Total Blackout (13%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Srīperumbūdūr, Hyderabad, Bengaluru, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Chennai |
Total Blackout | |
| Srīperumbūdūr |
Total Blackout | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Ajmer |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ajay Cyril
(@AjayCyril14) reported
Your actions make us thing that we Can't believe you @ACTFibernet service
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Gopika Gulati
(@gpkgulati) reported
@ACTFibernet why is that I always hv to make social media escalation for you to provide resolution on time. I raised a complaint yesterday & was told that it'll be resolved by 10:30 today. Still not done, called ur customer care 4 times already. How many times should i call?
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sandeep sai
(@sandsaims) reported
@ACTFibernet no internet since yesterday, already raised a ticket SR10158696691982 .They said would be resolved by 10AM today but so far the issue remains and no one has contacted me so far. Kindly addrsss the issue.
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Yusuf
(@Yusuf25053982) reported
@ACTFibernet worst service ever they say we give updates but no use.They just ask for account details and no further process
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uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet Why are you so irresponsible with respect to the service
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Anwar Shariff
(@anwar_shariff52) reported
@ACTFibernet Hello ACT please help as I am not able to browse. No call till now.
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Katta’s
(@Kattas10) reported
@ACTFibernet Worst service from your end. No response to the complaints raised, nobody visited my place to check frequent internet issues as you promised and still you’re people are rude when questioned in person! You need to change your stupid policy and arrogant personnel.
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Bhavya Gupta
(@Gibms12) reported
@ACTFibernet @TRAI We discnncted ACT because of its poor srvc My sister is following up with ACT team for last 23 days to gt the rfnd for Security dpst & Billing amt. They r jst gvng ticket no.s & 7 days TAT for making refund, hwver till date we didn't get any.
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Mounika
(@MounikaMushini) reported
@ajayadav55 @ACTFibernet We have the same issue. Today they kept the phone aside and stopped responding. They say we will get discount and later we have to make calls to get an effing discount. Its been 20 days and till today no solution. Today si the day for bill payment but no updation from their end.
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Ajay Cyril
(@AjayCyril14) reported
@ACTFibernet Internet is downfrom last 18+ hours, logged tickets, field agent is not responding to calls, kids at home have exam, I'm not able to work, affecting WFH, tried reaching ACT support multiple times no response. SR10258713253792. Please help.
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Pushplata Pandey
(@Pushpla82796341) reported
@ACTFibernet @actfibrenet.. no resolution since 10AM. No call from any technician..we are all doing WFH it's a huge productivity loss..can someone compensate this..can i get a resoultion please..i am seriously done with it..#actfibrenetwakeup
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Srij
(@Srij44842620) reported
Such a worst customer experience, I wanted a router configuration help and I complained it long back. Now it's days and I don't get a response. Is this how you do business and treat customers with carelessness?? @ACTFibernet
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S N
(@samitnairz) reported
@ACTFibernet who is responsible of customer service. Should the customer keep calling and mailing ur CS team to get some progress?? Very poor customer service #badcustomerservice #CustomerExperience
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Mounika
(@ChaaluAapu) reported
@ACTFibernet I have made a call today and you guys kept your phone aside. This is no way professional. Its been 20 days and the issue has not been solved. How many days more? Where the hell is the technician man?
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Raghavendra
(@raghavendramutt) reported
@ACTFibernet @ACTFibernet - Looks like the issue is affecting everyone in our locality. Our work is stuck right now, can someone look into this ASAP?
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Raghavendra
(@raghavendramutt) reported
@ACTFibernet @ACTFibernet - What's the current status? Support team mentioned that the fiber cable has snapped and needs 24 hours to fix it? Unacceptable, would like this issue to be escalated please. Thanks.
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DnInvestIndia
(@DnInvestindia) reported
@ACTFibernet @bada_paww Hello, My internet not working. ticket number is SR10158737228672
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Mounika
(@MounikaMushini) reported
@ACTFibernet I have made a call today and you guys kept your phone aside and acting very rude. This is no way professional. Its been 20 days and the issue has not been solved. How many days more? Today is the last day for paying the bill.
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Bhavya Gupta
(@Gibms12) reported
@ACTFibernet @TRAI We discnncted ACT because of its poor srvc My sister is following up with ACT team for last 23 days to gt the rfnd for Security dpst & Billing amt. They r jst gvng ticket no.s & 7 days TAT for making refund, hwver till date we didn't get any. #MondayMotivation
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Piyush Agarwal
(@piyushgrwl97) reported
@ACTFibernet Yes, I got a call from customer support. The consumption has gone down after changing my ACT login password. Not sure how though? I still believe there is a good enough difference between actual consumption and the one showed on the ACT website.
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Apoorv Sinha
(@ApoorvSinha15) reported
@ACTFibernet hyderabad. Worse service provider of internet in the name of providing internet these people have been cheating customers harassing them mentally just to get a account restarted. Srikanth and Rohit nodal officers of hyderabad act are useless and lazy in their work
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Pushplata Pandey
(@Pushpla82796341) reported
@ACTFibernet once again the same display of utmost disregard for customer service. There is no service since 10am today. Logged a complaint through your app, called customer service frustrated idiots sitting out there who just reads an answer. I need resolutuion#actfibrenerwakeup
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Swaminathan PK
(@iamsamkapali) reported
@ACTFibernet Received a call yesterday. They promised to deliver the router and upgrade today but no one turned up. @ACTFibernet again a worst ever service possible. Dont know more how many months will have to wait for upgrade.
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Ajay
(@ajayadav55) reported
@ACTFibernet More than a week end upto now no resolution.
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Raphael Chettiar
(@RaphaelChettia1) reported
@ACTFibernet Worst customer service ever, even after sending messages theres has been no proper response
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Nikhil Deshpande
(@DeshpandeNikhi) reported
@ACTFibernet What a worst service from ACT, today mrng I spk with csr to lodge complaint and csr not registered the complaint for the same and when I cald for the same CSR are spkng like robots, tat is 7 days u need to wait, are they dumb or what not ready to understand the issue..
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Being Ghori
(@Majid0434) reported
SR10158715432502 this week's third ticket, evey week iam putting 2 tickets.. but you're team is closing without resolving. pathetic broadband service ever seen! do good! @ACTFibernet
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Anshul
(@dhanotAn) reported
@ACTFibernet Your Customer care disconnected my internet connection today itself while the request was starting 1st July 2021 for 2 months. This is stupidity. If I don't get the connection back in 1 hour, i will never return to you for reconnection. Please look into it asap.
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uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet this is the worst service I had ever experienced. No internet .
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Bhavya Gupta
(@Gibms12) reported
@ACTFibernet @TRAI We discnncted ACT because of its poor srvc My sister is following up with ACT team for last 23 days to gt the rfnd for Security dpst & Billing amt. They r jst gvng ticket no.s & 7 days TAT for making refund, hwver till date we didn't get any. #MondayMotivation