ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.

City	Problem Type	Report Time
Visakhapatnam	Internet	3 hours ago
Hyderabad	Wi-fi	9 hours ago
Chhindwāra	Internet	2 days ago
Coimbatore	Internet	2 days ago
Hyderabad	Internet	3 days ago
Chhindwāra	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  X MAX GAMING (@MariyamBeg55697) reported 9 minutes ago

  Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

• 
  Priyam Pradhan (@PradhanPri64928) reported 10 minutes ago

  @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

• 
  Rahuul Panda (@rahuulpanda) reported 16 minutes ago

  @ACTFibernet Hi Team, could you let me know who confirmed that the speed issues are fully resolved? Neither has anyone visited the premises yet and neither any technician has resolved the issue.

• 
  ನಿನಾದ | निनाद | Ninaada (@ninaada) reported 16 minutes ago

  @ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.

• 
  Suresh (@IMSuresh_Dreams) reported 17 minutes ago

  @PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT

• 
  Vignesh Kumar Ramachandran (@rvignesh9008) reported 24 minutes ago

  It has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. ​Ticket No: SR10379743678164 Please fix this ASAP.

• 
  Killer whale (@killer_whale6) reported 25 minutes ago

  Day 4 of @ACTFibernet holding my ₹3932 refund (SR10279747451781) after trying to install a commercial distribution box onto my private property without prior disclosure.Official NCH Consumer complaint filed (Docket #9085977).@TRAI @jagograhakjago look into these predatory delays

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 26 minutes ago

  @ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..

• 
  manuvachanam (@manuvachanam) reported 29 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Naresh Aswani (@nareshaswani) reported 32 minutes ago

  @ACTFibernet Your ott plan does not work properly. Sony liv not working since last 10 days. Your customercare want to close the complaint without resolution. Pathetic.

• 
  prajwal dcunha (@PrajwalDcunha) reported 33 minutes ago

  @ACTFibernet my internet is down from from last night. Raised a ticket and resolution showe eod. That's nearly 24 hours downtime. Can you fix this ASAP, I've an interview today? 🥹

• 
  TAMIL GAMERS (@TamilGamers_) reported 34 minutes ago

  @ACTFibernet @FibernetAct Very disappointed with ACT service. I upgraded from a normal 200 Mbps plan to the Mesh Pod plan (paid extra), but the experience has become WORSE. • Speed shows 200 Mbps up/down, but even 1080p videos buffer • Live streams constantly lag

• 
  Rasamalai😊😍 (@BeingHarsh4u) reported 38 minutes ago

  @gayatri008_16 @ACTFibernet This is happening for me regularly if connection goes at 2 PM IST they are resolving it next day! pathetic service

• 
  AK Singh (@AKSingh42544383) reported 38 minutes ago

  Hi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.

• 
  Mahesh Jain (@bjpsupporter999) reported 38 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  Viraansh (@ViraanshB) reported 38 minutes ago

  @gayatri008_16 @ACTFibernet Broadband is not as your mobile network Some times if any lines disconnected it takes time to fix Always it can't be fixed in 1 hour or 2

• 
  Pontiac_Bandit (@xPontiac_Bandit) reported 38 minutes ago

  @ACTFibernet We had applied for an account transfer which was supposed to be resolved by the 4th of April and it's 8th today with no signs of resolution until now. I have called your team several times over the past few days and was able to connect only twice who assured quick resolution but nothing has been done. Since when did ACT become so inefficient in their work? Ticket ID: SR10279621346194

• 
  n8 (@RaviTej50049752) reported 39 minutes ago

  @gayatri008_16 @ACTFibernet Act antha daridram nkoti ledu their service is pathetic. Shift to airtel

• 
  R K Malhotra (@rkmalh1956) reported 42 minutes ago

  @ACTFibernet 19 hours and still not resolved. Your service guys have requested to change router but it seems they are more interested in weekends then serving clients

• 
  Prithviraj (@ghprithviraj) reported 42 minutes ago

  Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 45 minutes ago

  @ACTFibernet Please go and read the comments i have already stated that i got an update after message in the customer care via the app and tweeting here such a worst service by you guys if this is what i am experiencing for 4k rs i think i am better off using some other provider

• 
  dinkar Singh (@dinkarsinghh) reported 47 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  Pradeep Swaroop (@swarnajothips) reported 50 minutes ago

  @ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service

• 
  Praveen Kumaar (@PraveenKumaar99) reported 52 minutes ago

  Still dealing with internet issues after 3 days, @ACTFibernet @FiberAct! 😩 The problem isn't fixed, and honestly, the service has been terrible. I'm paying a lot for this worst service! 😡Ticket no: SR10379751031364 Account no: 103523213539 #internetdown #actfibernet #ACT

• 
  saketh🏹 (@Sakethhhh) reported 53 minutes ago

  @gayatri008_16 @ACTFibernet will they decrease the bill if there’s no internet because of any issue on their end

• 
  AS (@AnirbanSarangi) reported 55 minutes ago

  @airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.

• 
  Fencem (@Fencemtuta) reported 57 minutes ago

  @ACTFibernet frequent disruptions and cannot cancel subscription and no prorated refunds. Just keep paying for no internet?

• 
  Jayavijay Jayavelu (@jayavijay29) reported 59 minutes ago

  @ACTFibernet is getting worse lately — constant speed drops, frequent outages, and never-ending delays in fixing issues. Even with LAN testing, the performance is all over the place. False promises and zero compensation for downtime — totally unacceptable service. #ACTFibernet

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 59 minutes ago

  @ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)

• 
  Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported 1 hour ago

  @ACTFibernet Dont i’ve any other work to do?You guys are unable to fix a single problem from last 5 days. If there is some cable issue or any other issue figure it out and replace it.I believe have not taken any sponsorship from you for free for this internet by paying more than other ISP.