ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Ahmedabad, Chennai, East Delhi, Bengaluru, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 10 hours ago |
|
Ahmedabad
|
Internet | 17 hours ago |
|
Chennai
|
Internet | 21 hours ago |
|
East Delhi
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ghajinikan (@ChandikanB) reportedHas @ACTFibernet forgotten to resolve customer issues? It's been 3 days and no resolution on SR10181144207454. Everyday there is a new resolution time and surprisingly resolution time is always after 7 30 PM, after the customer care hours are closed!
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Prashanth (@prasanthkannan) reportedSR10381217264834 this is the second time in less than 24hrs to raise ticket for internet disruption. Very bad experience @ACTFibernet
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shambhu (@shambushandilya) reported@ACTFibernet Thank you, First thing I do is to raise case and then struggle to get any update. Last time when internet was down for almost 8-10 days i requested for connecting disconnect and refund but you refused saying as it would not be possible. I'm not renewing with you next term.
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Sachit Bhat (@SachitRidesAway) reported@jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore
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abhishek sharma (@abhisheku73) reportedFind a better service provider bro... @ACTFibernet is useless... My request is still pending from last two weeks... @DoT_India @JM_Scindia why are you not concerned about customer?
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Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.
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Irshad (@irshu2) reported@ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?
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Jagjit Singh Sikka (@w4rriorSaint) reportedAgain a new complaint SR11081211204354 same old problem, net not working , jut see in last one month how much hardship I am facing, just because of your mismanagement, i have full size months in advance for this **** service, kindly disconnect and refund my money @ACTFibernet
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Yuvaraja (@Yuvanames) reported@ACTFibernet Based on my experience, I cannot recommend ACT Fibernet to anyone. If this is how they treat customers who have already paid for their service, think twice before choosing ACT. I hope no one else has to go through such an experience. #ACTFibernet #PoorCustomerService #Broadband
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth
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Patrick.Bateman (@redblue2504) reported@ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.
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nithitsuki.com (@nithitsuki) reported@veelesec @ACTFibernet It was just some low level dns probing, nothing remarkable worth writing about so I let AI document it but they were intercepting 1.1.1.1 queries and any other resolver, only solution was DoT and DoH to cloudflare or anyone else
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MJ (@martiinwrites) reported@ACTFibernet No. You misunderstood the request. Team is supposed to install new dedicated router and GX line. That is not happening. How activation will solve that issue ? This is the reason why you need to call and understand . Please call my mobile.
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abhishek sharma (@abhisheku73) reported@Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same
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S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@ACTFibernet Please ensure that ACT refunds the charges for the down time
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VANdaMAN (@vansharma) reported@ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.
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maharjpetsanjeev (@sanjeevkumar593) reportedYour Service request SR10181173549184 is expected to be resolved by 15-Jul between 19:30 to 21:00. Not yet resolved @ACTFibernet @ACTFibernetHYD you guys tempting me to switch other network
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Pradeep Raj (@deepu67) reported@ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?
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Manish Periwal (@mperiwal14) reported@ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613
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Kiran Kumar Pavuluri (@pvrkiran) reported@ACTFibernet You are only regretting still no action has come ... I paid for a service and it's been 10 days...
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Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?
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abhishek sharma (@abhisheku73) reportedThese guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now
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𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reportedDear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet What is the status on this ? Are you capable to resolve this? Or let me know if will completely close the act network services and opt for any other service.
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Satadru Deb (@1400MicroGrams) reported@ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."
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Nandha Kumar Krishnan (@nandhasa1986) reported@THE_INDRA_KUMAR @ACTFibernet If you call to customer care they respond with all sweet words. Better to drop mail for proof from our end for tracking, additionally we can raise customer dispute.
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet @VJ_Naidu040 Same here , worst services at Kukatpally Vasanth Nagar. They are giving excuses. I want to see England vs India match
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Manish Periwal (@mperiwal14) reported@ACTFibernet My work is hampered. Fix it asap