ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Chennai, Coimbatore, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Wi-fi | 4 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Chhindwāra
|
Wi-fi | 5 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Hemanth (@Hem2k) reportedFacing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet
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Arun (@ArunachalaRaman) reportedSubject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet
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Ganesh Natarajan (@GaneshNataraja5) reportedIf it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet
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Mohammad suleman (@Mohammadsu19391) reported@chennaiactfiber @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?
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Ghajinikan (@ChandikanB) reportedHas @ACTFibernet forgotten to resolve customer issues? It's been 3 days and no resolution on SR10181144207454. Everyday there is a new resolution time and surprisingly resolution time is always after 7 30 PM, after the customer care hours are closed!
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Praveen Ram (@praveenram1983) reported@ACTFibernet my client wanted a internet connection so I recommended you, the sales guy pressured them to make the payment ASAP. Till date no connection has been given and giving only excuses. My client wants a reimbursement as he wants to cancel.
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Alisha Rahaman Sarkar (@zohrabai) reportedHello @ACTFibernet, the wifi at our Green Park office has been down since Tuesday morning. It has been impossible to get through to anyone at the company, and we are repeatedly being put on hold. 24 hours later, we still don't have internet. What nonsense is this?
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet The internet is down for 3 days and you don’t seem to care. Every time I call customer care for SR10181212473534, they come with the 9pm resolution time, which is absolutely a **** excuse. And the day keeps on increasing. This is how you provide customer care?
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet Are u going to give my money back for the time internet is down?
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Pradeep Raj (@deepu67) reported@ACTFibernet SR10381179589144, the original resolution time promised was 15/7 21:00. The ticket was raised around 15/7 15:03. It’s been almost 20 hours and still nobody showed up. If you cannot keep up the promise why even bother to give a resolution time.
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Manish Periwal (@mperiwal14) reported@ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613
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Viineet Sood (@vineetomkara) reported@ACTFibernet My service request SR11081127987744 has remained unresolved since 12th July. My internet has been down for the last 4-5 days, and each day the resolution timeline is simply extended without any actual progress.
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nithitsuki.com (@nithitsuki) reported@adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs
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Shubha (@shubha_a5) reported@ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.
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Patrick.Bateman (@redblue2504) reported@ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.
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Cha ran (@Charan54928379) reported@ACTFibernet When will my installation be complete. I had called one of your agents and they said i have give a callback to a number which is invalid from my registered mobile number. I need quick resolution.
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Kiran Kumar Pavuluri (@pvrkiran) reportedFinally, Trying to downgrade the plan after not getting the netflix service from #ActFibernet @ACTFibernetHYD @ACTFibernet Called so many times but no use ... I will never take the bundle package from Act again... FYI
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abhishek sharma (@abhisheku73) reportedFind a better service provider bro... @ACTFibernet is useless... My request is still pending from last two weeks... @DoT_India @JM_Scindia why are you not concerned about customer?
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Pranjal Sengupta (@pranjal610) reported@ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues
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Shashank Bharadwaj S (@__Shashank__007) reported@ACTFibernet I applied for a new connection 2 days ago. Installation was promised yesterday, but no one has contacted me.I paid ₹2,035. The sales executive (+91 97311 63437) has switched off their phone. Even after contacting customer care twice, there has been no resolution.
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Ravish (@ravishbhambore) reported@ACTFibernet Your connection is down every second day and afternoon. Temporary fixes don't work. Ticket SR10281177638534 is repeatedly serviced and closed and reopened.
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernet It's been over a week and my issue is still unresolved. nothing is happening on the ground. I'm tired of chasing different people for a basic service. Stop the excuses and resolve this immediately. #PoorService #ACTFIBER
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Alagappan Subramania (@al250849) reported@ACTFibernet we have raised yesterday that internet is not working !! Daily you guys changing the eta !! This is not fair !! You guys should have faster track system . If some issue it should why that happened and which area ? Changing eta alone will not resolve the issue team :(
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Ghanshyam (@ghanshyam_in) reported@ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response
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Irshad (@irshu2) reported@ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?
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Justaname (@Chaitali2608) reportedThere has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet
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Irshad (@irshu2) reported@ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.
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abhishek sharma (@abhisheku73) reported@Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."