ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 17: Problems at ACT
ACT is having issues since 07:50 AM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sreekrishnan Narayanan
(@sree1959) reported
Given the ISP's high profile presence in TN, expected a professional service. Disappointing that in spite of a message that my internet connectivity will be restored by 7 pm yesterday, no action yet from @ACTFibernet nor is there any update on the ticket raised. Frustrating :(
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Tirumalasetty Pradeep
(@pradeeppower) reported
from
Rājendranagar, Telangana
@ACTFibernet @ACTFibernetHYD My internet is not working. Account ID: 101001395280 Could you please respond me back immediately.
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Bazooka
(@Rachit_Bazooka) reported
@ACTFibernet Worst experience with act broadband, sales executive not responding after the payment of new connection. It's has been a week and no support from act customer care or their blr nodal officer. #CustomerExperience
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Anand Hosamani
(@AnandHosamani15) reported
@ACTFibernet @ACTBangalore @consumercourtin Worst service im facing with ACT people No one supporting Every day I'm facing connectivity issues
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Santosh
(@ETbroughtushere) reported
@ACTFibernet @ACTFibernet Hi, it's been 2 days, no one came to resolve the issue. I'll see till tmrw morning and apply for disconnection . Ticket number SR10261933146502 Account Number is 102016675492
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Peter Harrison
(@peter_nse) reported
@ACTFibernet Charged for Netflix for an ACT cancelled a/c. Its 10 days since ticket was raised with Customer Care. 5 days since e-mail sent to nodalofficer.blr. 3 days since e-mail sent to appellate.authorityblr. All evidence shared ye NO resolution until now for 102401815998
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Udayan Si.
(@suriyanudaya) reported
@ACTFibernet Finally, the issue is temporarily solved. Replaced the fault battery with another used battery. Hope it will support atleast 50% of its capacity. Thanks to the TEAM🙏
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Manish Dobhal
(@D111Dobhal) reported
@ACTFibernet Since then I am calling you guys and getting same response that your request has been sent so please wait for next 24 hours. Now no one is replying to my messages. I would never recommend ACTFiBER to anyone @ACTFibernet
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Bysani suryakumar
(@Bysanisuryakum4) reported
@ACTFibernet I've been facing frequent disconnection of my broadband. It's such a pain to reach out to your service personnel via IVR. All this despite having slapped rs650 for relocation charges. I've made a big mistake by staying wit ACT. Whn othr SPs hv gd offrs fr new connctn
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Moiz uddin
(@Moizudd48126887) reported
@ACTFibernet Yes it has got resolved. But I facing disconnection issues some or the other day. Need your support to look on priority. Myself and kids are dependent on ACT internet
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KalyanChakravarthy M
(@kchakri234) reported
@ACTFibernet ACT Team, Still the issue is not resolved, Huge disconnects intermittently, plz check your network
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dinesh kayala
(@dineshkayala) reported
@ACTFibernet Team, my ACT connection got deactivated. Why did it happen. I didn't ask u to do so. Still u are smelling rotten. Pathetic service. #ACTdown
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Kanwar Anand
(@spacey_december) reported
@ACTFibernet I have 3 connections and not one is working. Please disconnect all three cause you guys have the worst customer service of all internet providers. 8130133600 is my registered mobile number. Delhi.
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Neelkiran Konathala
(@neelkiran2010) reported
@ACTFibernet your services are horrible, at this desperate time of online classes for 48hrs of down time is insane Sr10761919496332, worst part is no response and no acknowledgment. YOU GUYS ARE HORRIBLE.
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Arun
(@arun_amk12) reported
@ACTFibernet is the worst ever! It’s been 3 weeks since I subscribed to them and I already had issues 5 times! My internet wasn’t working from morning, after complaining service guy calls me to tell its fixed, but it ain’t and then he promises to check it bt phone is switchd off
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mani_16
(@mani1620) reported
@ACTFibernet no service since last night. Keeping customer in dark it's a great experience.
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rv
(@rv12151285) reported
@ACTFibernet very worst service. I apply a new connection on aug 25 . The network team say no available ports . So I cancel the order. But still not my money refunded almost 14 days cross
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swaroop reddy
(@reddy_swaroop) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Ths issue is not resolved yet. Please check with your team and confirm the same with a tweet and also help me out in understanding the exact problem so that it wil be helpful for me to talk to my managers regarding my poor performance due to internet issue.
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singasani suman
(@sumansingasani) reported
@ACTFibernet You people are keep on saying same thing, if possible please disconnect my profile. I am still having two months subscription but based on your service and all, I am not at all interested on your service.
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Rahul Narayan Sharma
(@narayanrahulsh1) reported
@ACTFibernet what is the status of my SR? how many more days do you want to fix this?
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mani_16
(@mani1620) reported
@ACTFibernet trouble connecting wifi, from morning. Ticket raised but no use. Speed and connectivity become so poor as like their customer service
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Vinu Reddy
(@VinuReddy2730) reported
@actfibernet 7 reminders, there is absolutely no service team who connected to solve the issue. What are we supposed to do? It’s been 3 days and no solution #Actfibernet #wastefibernet
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Venugopal Reddy
(@gangula_reddy) reported
@ACTFibernet bloody idiots are you working or sleeping.??? Don't you you or your executives have minimum responsibility to look at customer request.??? I have raised shifting request on 30th August it is closed but not shifted and no response executive who visited my place
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Anand Hosamani
(@AnandHosamani15) reported
@ACTFibernet From last few months im raising complaint against the same issues with team but on one get resulation.
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singasani suman
(@sumansingasani) reported
@ACTFibernet My request id : SR10161751948402 My Act id : 101114798389 I have raised a shift request on last Wednesday of this month. Till now no one is addressed my request. Is this service you are giving to your customers? Many times I called but no response.
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sudhanva
(@suddhu_vlogs) reported
@ACTFibernet overrated interner Scamming people telling they provide fast internet but the speed test wont go above 15mbps #actfibernet #internetdown worst internet
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Rohini Prasad
(@RohiniP58187948) reported
@ACTFibernet its been 5 days since a request is raised for shifting the internet connection, no response no visit and request Lying idle till date mentioning wrong remarks on the ticket. Is this service really worth 1500 INR every month?
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ksk Saikumar
(@kskSaikumar12) reported
@ACTFibernet what kind of service you provide to your costumers. There will be no internet when needed. Always has this kind of issue on regular basis. I need permanent resolution asap.
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KalyanChakravarthy M
(@kchakri234) reported
@ACTFibernet @ACTFibernet , is there any resolution for my problem
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Dilip vishwanath
(@Dilip1997) reported
@drsaind @ACTFibernet better go back to cherrinet or jio @ACTFibernet won't do anything about ur issue , in gaming ping and packet loss is horrible n my friend swapped to jio it was much better