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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 62% Internet (62%)
  • 25% Wi-fi (25%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Vijayawada, Bengaluru, Chennai, Hyderabad, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Chhindwāra Wi-fi 3 hours ago
Chhindwāra Internet 11 hours ago
Chhindwāra Internet 13 hours ago
Vijayawada Internet 17 hours ago
Bengaluru Internet 20 hours ago
Chennai Internet 22 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • prathik_kumar1
    Prathik Kumar (@prathik_kumar1) reported

    @ACTFibernet internet down restore immediately

  • ashikahmed22
    ASHIK AHMED (@ashikahmed22) reported

    @ACTFibernet I have taken a new connection from you. I have paid you 9263 rupees two days ago but I have not received any call from your side for installation yet. This is a very bad act. It is a very distressing act from your side. This is very bad. Your ACT network company,

  • MeenakshiL64083
    Meenakshi Lekhwani (@MeenakshiL64083) reported

    @ACTFibernet @ACTFibernetHYD My internet connection has been down since yesterday , and today is a Monday—a critical working day. Such unreliable service is unacceptable, especially when customers depend on your network for work. Immediate restoration is required.

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    @ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix

  • BalakrishnanR
    R. Balakrishnan (@BalakrishnanR) reported

    Yet to see a customer service support worse than @ACTFibernet .they call. Then send a “happy “ code. Unresolved . And after ten minutes they send a message “resolved”! Dont ever subscribe to ACTFibernet.

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service

  • PraharshY
    praharsh (@PraharshY) reported

    Very disappointing experience with ACT. Installation itself was a hassle with multiple follow-ups, and the WiFi keeps going down frequently too.@ACTFibernet

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    @ACTFibernet Official Consumer Court case filed via e-Daakhil against @ACTFibernet @ACTFibernetHyd for 63+ hours outage

  • __KD43__
    KD (@__KD43__) reported

    @ACTFibernet , you guys are the worst. I have raised disconnection request SR11080198534617 . It is closed and i have returned the wifi router as well but I am still getting daily calls to pay bill and re-enable the connection. KINDLY STOP CALLING ME AND CLOSE MY ACCOUNT.

  • sarjeetoo7
    🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported

    @ACTFibernet App is showing nothing ,yesterday resolution time update 16 hr still no one visit to check issue also no appropriate update in ticket If 1 forget to pay on time you make several followup through app, WhatsApp,sms etc, but on complete no response even after ETR.

  • i_amanky
    Ankush Kohli (@i_amanky) reported

    @ACTFibernet from yesterday internet is not working it’s been more than 24 hours, i have work from home job how will i manage ? If you can’t resolve issues. Pathetic not expected this from actfibernet @shivamg0902

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet Patience? You are testing my patience.. this is 3rd time i am facing this issue in a span of 3-4 days.. I am a remote employee and my work requirement requires high speed uninterrupted Internet service.. You slow issue resolution has caused many escalations against me

  • Arjun77990722
    Arjun Saren (@Arjun77990722) reported

    Dear ACT Fibernet, Internet is down in Sun City, Hyderabad for 5+ hours. Called customer care many times but no response. Please fix the issue urgently. Work is getting affected badly. #ACTFibernet #Hyderabad

  • SachinMaheswary
    Sachin M🇮🇳 (@SachinMaheswary) reported

    @ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet I’m facing Internet issue from 2 days, I re-opened the ticket SR10380387303044, when I am trying to reach your technician he is disconnecting the call, no response at all, from last 2 days internet is not working from morning 5 AM.. worst service #act #badservice

  • Chandramoha4
    Chandramohan (@Chandramoha4) reported

    @ACTFibernet Pathetic customer service, after raising ticket to shift existing connection, ETA is already crossed, i have not received even a single call from ACT support. Ticket : SR10280371530654 If this is not getting resolved by today, im discontinuing all my ACT connection

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet This is going out of bound… pathetic Internet service from act

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    @ACTFibernet @FiberAct It's been nearly 48 hours since a network outage happened and no one has even bothered to call and address the issue even after a ticket was raised. Even on the X post no one is bothered to respond or address the query.

  • ImNagaraj_S
    Nagaraj S (@ImNagaraj_S) reported

    @reliancejio @JioCare #JIOAIRFIBER What a worst service from you for the last one month. No internet no network. The worst part is jio support, Always have one reason, there is service outage in your area. When the outage will be fixed, god knows. Time to move on @ACTFibernet

  • singhyugesh
    whykksing (@singhyugesh) reported

    @ACTFibernet Tkt no SR101804689600934 pending resolution since y'day. Technician uncontactable. No customer support no. Poor show.

  • SaratDasari
    Sarat Raj (@SaratDasari) reported

    @ACTFibernet Hi, are you following weekly one no internet day or holiday? Why your services were interupptung every week pne day. And it is taking more than 12hrs to rectify everytime. Earlier it used to b less than 2hrs fr resolution.If this continues, you might lose ur custmrs

  • Arjungopalan
    Rajagopalan Baskaran (@Arjungopalan) reported

    @ACTFibernet Same complex with multiple ACT connections here. Only our connection is not working. Why is it taking so long for your executives to resolve it?

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet My work hrs is 9:00 to 17:00! Would you reimburse my one day loss of pay?? As you claim the service restoration to happen around 19:00 .. i request you to treat this on priority..

  • delhisuri5
    DeccanChargesXSRH (@delhisuri5) reported

    @ACTFibernet Ninnati nundi wifi internet ostaledu ra phone chesthe response ledu Whats the problem? Why internet are not coming

  • Yoga7878
    Yogananda (@Yoga7878) reported

    @ACTFibernet I am facing issues with my act from last 2 days till now no one contacted me. 102652370926 this is my customer id. How long your ******* service team will take to resolve my issue ? It’s very worst service from act.

  • amitk71
    amit kumar gupta (@amitk71) reported

    @ACTFibernet worst Internet provider. Their ppl call promise to come n change routers but never come. You ppl close the ticket also. Ur call centre number doesn’t work. I am facing issues n act doesn’t help.

  • SachinNJha
    Sachin (@SachinNJha) reported

    No internet since day before yesterday at 10 AM The Resolution time on the @ACTFibernet is still showing of 10 AM yesterday - and has not been updated. On the call centre number, nobody has a clue and they are only asking me to wait Very poor service in Dwarka

  • _cshah
    CS (@_cshah) reported

    @ACTFibernet SR10280439212184 raised..no internet in kadugodi.. is there any issue overall..ACT always was reliable

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet Everyday your network will have outages @ACTFibernet ? Such a unreliable network

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles?