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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, New Delhi, Hyderabad, Chennai, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

CityProblem TypeReport Time
Bengaluru Internet 2 hours ago
New Delhi Internet 11 hours ago
Bengaluru Wi-fi 12 hours ago
Hyderabad Internet 15 hours ago
Hyderabad Internet 22 hours ago
Bengaluru Internet 23 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • rcmaa
    RC (@rcmaa) reported

    @ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this

  • WhyDan4
    A Sceptical Man (@WhyDan4) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

  • nagachandu28
    Nagachandu (@nagachandu28) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD It's been two days. No proper response yet. Worst service

  • dashottarpunit
    Punit Dashottar (@dashottarpunit) reported

    @ACTFibernet The service is Horrible they can't handle the business don't have resource on The ground

  • vignessshhhh
    Vignesh (@vignessshhhh) reported

    @ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

  • maliniskanda
    MALINI (@maliniskanda) reported

    @ACTFibernet Internet services are again down - unscheduled This is happening repeatedly, lately. When I tried to raise a ticket on the site, I get the response "Sorry, we are facing a technical issue. Please try again later" !! What is happening?

  • souravpurohit
    sourav purohit (@souravpurohit) reported

    @ACTFibernet @ACTFibernet Your team left the installation process unfinished today and made me wait for the whole day , Your service is no better than airtel , acc no - 102382313610

  • krishmon29
    Krishna Mohan (@krishmon29) reported

    @ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic

  • souravpurohit
    sourav purohit (@souravpurohit) reported

    Disconnecting @airtelindia fiber wifi for bad customer experience, @jio_fiber @ACTFibernet in KR puram area of Bangalore reach out to me ASAP

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Worst service @DoT_India

  • vskumar1972
    Rvsk⁷²💫 (@vskumar1972) reported

    @ACTFibernet Even the service people not even attending the calls. We are really frustrated

  • rashtrawadime
    GA (@rashtrawadime) reported

    @ACTFibernet It is more than 12 hours since internet is not working, do you think this should be acceptable

  • P_sai_kumar
    SKP (@P_sai_kumar) reported

    @ACTFibernet Bill not showing on any app & can't login to ACT Digital app. Unable to pay! #ACTDigitalTV

  • _palnati
    Dinesh Palnati (@_palnati) reported

    @ACTFibernet Got a call from @ACTFibernet and was assured a quick resolution,but nothing has changed.The connection is still down, and the issue is unresolved. It’s disappointing to receive assurances without any actual action. Please stop giving false timelines and provide a genuine update.

  • Kumaraswamyp86
    kumaraswamy p (@Kumaraswamyp86) reported

    @ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet Merely saying "thank you" achieves nothing; it is essential to resolve the issue within the timeframe you specified. Constantly changing the schedule day after day does not solve the problem.

  • RGShubham2712
    R G Shubham (@RGShubham2712) reported

    I made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.

  • saffronisgood
    Kannan (@saffronisgood) reported

    @ACTFibernet Internet not working. Issue unresolved. Customer service??

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    @ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934

  • vskumar1972
    Rvsk⁷²💫 (@vskumar1972) reported

    @ACTFibernet Is service support available in ACT? Till date no one has come to rectify the issue.

  • rampal57
    HPJ (@rampal57) reported

    @ACTFibernet @FiberAct @ACT_Issues I had Actfibernet at home. Due to very poor services, I had to get it deactivated with effect from 06 June 26. My subscription is till Oct 26. Request refund balance amount for 4 months.

  • NikhilC12125226
    Nikhilll (@NikhilC12125226) reported

    @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Unable to login

  • crimetobehonest
    చలో నవ నిర్మాణ సభ (@crimetobehonest) reported

    are making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.

  • sridhar_gemini
    Sridhar (@sridhar_gemini) reported

    @ACTFibernet There is still no resolution from you.

  • duttasomrattwt
    Somrat Dutta (@duttasomrattwt) reported

    Something is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service! Something as basic as internet isn’t solved in the ‘Startup Capital’ of India

  • NanakFarms
    Chamandeep Singh Kapoor (@NanakFarms) reported

    @ACTFibernet There is still no update its been more than 24 hours internet is not working. @ACTFibernet no one got back to me till now.

  • deepakindia2312
    Deepak Chauhan (@deepakindia2312) reported

    @ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen