ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Madurai, Visakhapatnam, Pune, Chennai, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sriram Warrier
(@4thwarrier) reported
@ACTFibernet 5 days and you still require another 48 hours?? I would like to cancel the connection and get a refund, kindly let me know how to proceed. Most useless support team who give canned responses
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Arvind Nanban
(@Nanban_arvind) reported
@TRAI can you please check this issue when internet company received the our money and don't provide the internet @ACTFibernet
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Rakesh Ambati
(@RakeshAmbati16) reported
@ACTFibernet shame on your customer care support attitude . You are taking power supply from my house for the junction box and not giving any reimbursement for the power drawn and upon complaining simply closing it without any resolution
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guguti ravi
(@imravi_ravi) reported
@ACTFibernet 2/2 im unable to join company meetings. I was following up since dec 2nd. But no-one resolved my issue. Please refund my money. I will discontinue from your service & I'll lodge a complaint against your team with all call recordings.
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Saranya Ravichandran
(@Saranya_RC) reported
@ACTFibernet @ACTFibernet You chose to not even respond back even after 6 days of no resolution. What is this even? On one hand you are asking to pay the bill which is due by tomorrow. Why should I pay when the internet stopped working 6 days back?
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vishal raj
(@flylikejarvis) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet This issue is not yet resolved. Please try help it get resolved or kindly take back the connection.
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Abhay P
(@abhay_puranam) reported
@ACTFibernet This template response doesn’t help at all. Will ACT hold on if the payment is not done? Why do we send such baseless responses
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LalithaKoilakonda
(@LKoilakonda) reported
@ACTFibernet Could you please help me deleting all accounts permananyly on 7675867862 this mobile number
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Shauna
(@ShaunaS_des) reported
@ACTFibernet is by far the worst service provider to resolve issues. Even after 11days of follow up and escalating to Nodal office I do not have a functional internet ! One team says it’s the other’s responsibility resulting to harassment of customers. Hope they fix it today
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A😘😘
(@Arun198805) reported
@NanakFarms @ACTFibernet No internet for the past 3 days…already ticket raised…no response..worst service never seen..really disappointed 💁💁💁😡😡😡
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Gowri Sankar
(@Directorgowri) reported
@ACTFibernet Till now issue not resolved. Act fibernet is valuesless business
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Sabha ⚡
(@crsratnam) reported
@ACTFibernet SR10366572648834 - Dec 12 Still open problem. Cannot able to connect with Technician. #Customerservice It is more than a day. Please fix it as soon as possible.
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krsasu
(@krishchokurei) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet it's been 5 days since I lost my internet connection and I have raised a ticket but Act is not acting the way they are supposed to act. I am waiting for the issue to be fixed so that I can renew my subscription which ends tomorrow Ticket: SR10366547987994.
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Mohan Narayanan
(@narayanannmohan) reported
@ACTFibernet Its been 5 days since cyclone crossed but still your team is citing cyclone as an excuse for my internet unavailability. ETA keeps changing and customer care is promising timelines which they won't keep up.
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Mohamed Asif
(@Aasif071) reported
@ACTFibernet almost half of my monthly bill for ACT. Now, you are sending me a message to pay the bill. With what expectation you are asking me to pay the bill without fixing the issue? Highly highly disappointed with the service.
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A😘😘
(@Arun198805) reported
@ACTFibernet Your ACT Fibernet Ticket no: SR10366560539714 has been registered. Our team will ensure fastest possible action….. Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 14-Dec(DD/MM) 19:30 to 21:00. Team ACT- pl fix it asap
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kamal kumar reddy
(@K4mlR) reported
@SRahaven @ACTFibernet ACT is useless we-better switch to Hatway , ACT guys don’t solve the issue but close the complaint saying resolved and we have to open it again waste of time and money
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DeejayPhani
(@deejay_phani) reported
@ACTFibernet None of your engineers or service guys pick up the call. Look in to it asap and sort it out.
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Manikandan Mohan
(@Mani_Mohan99) reported
@ACTFibernet It's been 4 days and still the issue is not resolved. What do you want me to do, wait for another week or so? This has been such a bad service. Please contact the team and fix the issue no later than today.
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Viki
(@vikicrocs) reported
The service. To the #chennai people the ACT Fibernet which gives good service is no longer. If you guys have any ideas in putting ACT Fibernet, please change your mind and look for any good service provider. As a WFH I have been suffered for 5 days. @ACTFibernet @ACTFibernetHYD
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Md Omair Ahmad
(@Omair1110) reported
@ACTFibernet I have been trying to connect to your Delhi customer care but to no avail. I need to change duration of my payment which I am unable to do with your app bot. Please help.
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Sameer Ahmed Khan
(@khansameer71) reported
@SyedAkbarTOI @siddharthk63 @ACTFibernet Very true, earlier their services were good, now the services are becoming very poor, they are very prompt in collecting the bills obstinately by pestering the customer, but they are miserably failed to attend the customer grievances.
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Mohamed Asif
(@Aasif071) reported
@ACTFibernet If at all the issue is not fixed in a couple of days, I am disconnecting the India's Fastest Broadband service "ACTFibernet". My service request No: SR10366542912644
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Mohamed Asif
(@Aasif071) reported
Hello @ACTFibernet team, I am highly impacted due to the outage in your service. It has been almost a week now your service went down. There is no ETA till now on the resolution. I am daily paying ₹50 for the internet / day which summed to ₹350 till today,
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Viki
(@vikicrocs) reported
@ACTFibernet This is what the customer care executive says to me for the past 3 days. I really dont know how much the day is 48hrs
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Gokul Raju
(@IamGokulRaju) reported
@ACTFibernet @NaveenRamasamy1 Act service is getting very worse continuously I am facing issues Every month and yet they are giving a bill for all the days even waivers are not accepted by them.
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gunjan parashar
(@gunjan_parashar) reported
@ACTFibernet Today also it’s not fixed . From Friday internet is not working. How come in 5 days u r unable to fix the issue ? Due to this delay this is last billing cycle i will be with act . Changing to @reliancejio . No one is like @reliancejio in India .
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Agneya Koushik
(@officialmarzil) reported
For the first time in 2 years @ACTFibernet has gone down :( Pls fix so I can grind
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kamal kumar reddy
(@K4mlR) reported
@ACTFibernet ACT THE WORST ISP , no solving the issue but they close the complaint and we have to reopen it , 5days and still no answer
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Silence
(@silence6965) reported
@PraghaladK @ACTFibernet Yo wtf same here lmao