ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 1: Problems at ACT
ACT is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Phone | 8 hours ago |
|
Chhindwāra
|
Internet | 8 hours ago |
|
Hyderabad
|
Internet | 8 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Chennai
|
Total Blackout | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Deeptanshu Lodh (@DeeptanshuLodh1) reported@ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.
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upendra singh (@upendra87254198) reported@ACTFibernet very disappoint your service very unprofessional persons from last 24 hrs my net not working ..my work suffered who is for this responsible..I will planning to quit your plan and never recommend any one for act..
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Harsha J (@c236_j) reported@ACTFibernet SR10280003230854 No action taken on this ticket and no response from customer service. Pathetic service. Kindly refund the amount for inconvenience caused and fix this issue immediately.
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Payal Saraff (@SarafPayal) reported@ACTFibernet Every time the power goes your internet, stop working It’s like every time it rains, the electricity goes Other internet services are not distrupted but ACT always is. You are using very old technology and that’s the biggest issue.
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sathishraj (@sathishraj259) reportedDisappointed with @ACTFibernet. It’s been 4 days since my ticket (SR10379971827534) was raised with no fix in sight. Reliable connectivity is essential—please update me on the status worst customer service @ACTFibernet
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rapo (@rapors36) reported@ACTFibernet Arre yaar when do you plan to resolve my issue. I gave paid 9k for 6 months to upgrade plan. Are you even considering to fix my plan or ignoring. APPEAL TO ALL MY FRIENDS THIS IS THE UNIMAGINABLE WORST CUSTOMER SERVICE FROM @ACTFibernet please think twice before going for this.
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John Son (@cdjohn23) reported@ACTFibernet @FiberAct This is beyond frustrating. I raised a request on Sunday, and it took 12+ hours just to register a ticket. Since then, I’ve been given false updates every time I call, and now it’s been 4 days with zero resolution or even a proper callback.
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Piyush Bohra (@piyushbohra) reported@ACTFibernet Why you closed ticket within resolution SR10280018250004 From morning No internet, however your msg said it is restored at 9:30AM
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Ramanand Mahato (@ramanand_25) reportedWhy should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
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Akshay (@lolrajgun) reported@ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now
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Ashish Joshi (@Ash75Josh) reported@ACTFibernet two ticket raised . Internet not working . One of the oldest cuatomer. No one visiting . Horrible customer experience . Pls take some some serious acrion & asap . Aak some senior in your team to monitor this bad situation . Pls help asap
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Ramanand Mahato (@ramanand_25) reportedThinking of getting a connection from @ACTFibernet ? Make sure you hear this first. The sales pitch says: “Issues get resolved within 1–2 hours.” Reality: It regularly takes 24+ hours. Every single time. #ACTFibernet #CustomerExperience #InternetIssues
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Suman Krishna (@i_sums) reported@ACTFibernet this is regarding the ticket SR10280005872394. Internet is not available for now than 40 hours now. Customer service is really bad where no one is responding to the queries and ETA for resolution is getting increased everytime!
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Pradeep Parakuth (@pradeepnairz) reported@ACTFibernet why no response and the ETR keeps updating ? “Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 30-Apr(DD/MM) 19:30 to 21:00. Team ACT”
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robinreddy (@robinreddy44) reported@ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService
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Leo 🇮🇳 (@LuminousLeo_) reportedHello @ACTFibernetHYD, @ACTFibernet kindly advise if service is available in Sun City, Bandlaguda Jagir, Hyderabad 500086? I need to shift the connection from current location 501504.
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vnk (@vishnunkumar_) reported@ACTFibernet please look into this ticket SR10279944065784. It has been closed without any resolution. The Internet has been disrupted for nearly a day now.
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VA (@VAxCapital) reported@ACTFibernet is your network down for whole of Bangalore or is it just for me? Its been 8 hours downtime any major issues due to rains?
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Vinita Sharma (@Vinita_Sharma30) reported@ACTFibernet Your ACT Engineer, Lakshmi told me that I should receive the call from your department as there is a ticket pending for very long (more than 3 months) but I never got a call until I follow up. Your engineer Lakshmi is very rude and he lies a lot. He is a big lier.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Hi ACT Fibernet, this is an automated response and doesn’t help. My internet is still down and it’s already been quite some time. Please provide a clear update and ETA for resolution, or escalate this issue urgently.
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Venki (@V_E_N_K_I_89) reported@ACTFibernet There is issue with internet, not working from yesterday, had raised ticket, connected to customer care, but no response on the fix. Ticket is : SR10280008034814 Need to escalate
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for
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498A, DV, 125CrPc, False Case Fighter (@falsecasefight) reported@shrutivish38360 @ACTFibernet @FiberAct Hi, how much more time it will take to get back online just a drop of water and entire infrastructure of Act is broken no one to talk to, bots everywhere, employee few Humans, after 38min of waiting the Exec is waiting and told it rained, thanks we didn't knew, when r u fixing?
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Maswood Zafar (@MaswoodZ) reported@ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic
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viswanathan (@sailorviswana) reported@ACTFibernet @chennaiactfiber @NaMoInTamil 103015853858 chennai connection. Upgraded 48 hrs before. Last 24 hrs no service. Customer care saying connection cannot be resumed indefinitely. This is the way ACT cheating. My life is screwed because of this...
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Dilan gowda (@Dilangowda) reported@ACTFibernet Internet has not been working since yesterday night. Raised ticket no one is responding. No live agents to chat as well. Not getting call back also. Very pathetic service! SR10280007949884 Account no - 102665390255
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Honey Saxena (@honeysaxena456) reportedDay 3- of problem that is still unresolved ticket no. SR11079981334564 is still there unresolved by your customer support and @ACTFibernet is just wasting time of their customer . @ACTFibernet just shows care to their customers till recharge once done then who you are for them.
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Khirod Dora (@khirod_prof) reported@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
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Pranesh G (@pranesh_ganesan) reported@ACTFibernet Raised a Complaint for “No internet” issue and its expected to fix today Before 7.00 pm Still No resolution, and I have to wait for one more day where I have raised 2 tickets and here we are doing our office works without wifi after paying .
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Akshay (@lolrajgun) reported@ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now