ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Total Blackout | 1 hour ago |
|
Hyderabad
|
Internet | 6 hours ago |
|
Chennai
|
Wi-fi | 10 hours ago |
|
Bengaluru
|
Internet | 14 hours ago |
|
Hyderabad
|
Total Blackout | 16 hours ago |
|
Bengaluru
|
Internet | 17 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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vijay🇮🇳 (@driven_at_home) reported@ACTFibernet @ACTFibernetHYD I haven't had internet for the past 72 hours, and a complaint was raised yesterday - SR10180679769244. I understand there was heavy rain, and I waited for the resolution, but this is testing my patience.
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sharathchandra (@sharathkondru) reported@ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back
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Ashfaq Ahmed (@ashfaqanns) reported@ACTFibernet I have a very bad experience with the Installation of my new connection. Internet is not working from the time it has been installed
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Nishith (@PseudoMallu) reported@ACTFibernet @ACT_Issues @FiberAct your app is not working. And so is your Wi-Fi. Is all of Bengaluru down? I’ve been on call support for 15 minutes
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet But please resolve the issue and provide connection- your people are calling me when I am in flight but I still return the calls within 25 minutes but they are not picking- and DO NOT close the ticket with a remark “ issue resolved” when issue is NOT RESOLVED.
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Mithun M (@Mithun146) reported@ACTFibernet Internet outage in Ramamurthy Nagar, Bengaluru since morning. Multiple support calls made, but no resolution or meaningful update so far. This level of service disruption is unacceptable, especially for customers relying on the connection for work. #ACTFibernet
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SYED SALMAN (@salmantheboxing) reported@ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"
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jyotirmaya sharma (@jyotirmaya56051) reported@ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.
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kumaraswamy p (@Kumaraswamyp86) reported@ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.
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Kash (@kash_viral) reported@ACTFibernet@ACTFibernetHYD when they don't wanna do anything, they'll just close the ticket, send the link for feedback and stop responding because they can give bad service and hike prices, they want to connect on call instead solving the issue from their end. #share #public
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Ankita Purkayastha (@Ankita00017) reported@ACTFibernet @FiberAct Facing unstable internet connectivity for over a month now. Raised multiple complaints/tickets, but there has been no resolution so far. If the issue cannot be fixed, kindly disconnect the service so I can move to another provider. Ticket-SR10280653335794
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sudha umashanker (@sudhaumashanker) reported@ACTFibernet internet not working since yesterday Complaint registered and you promised action.Problem persists
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Sumit kumar (@Frxtrot007) reported@ACTFibernet what a shame! Disgusting and so frustrating experience. It's been 12 hours I raised a ticket, TAT was 7:30 pm and still not resolved. No way I can contact customer care. Definitely not renewing this ****** connection next time
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Kannan (@saffronisgood) reported@ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.
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Alam (@c_ALAM_ity) reported@ACTFibernet Day 7 since a service request has been raised and not even one follow up. Pathetic
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Viineet Sindhwaani (@thevinsin) reported@ACTFibernet Internet is not working from past 2 days, there is no action from the team. Cam somebody help pls, if not pls proceed with disconnection for such a pathetic service.
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𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported@ACTFibernet Earliest is not 6 to 7 hrs after the complaint raised.
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @FiberAct my worst decision was choosing you. I recently shifted to a place your employe is fooling me around not picking my calls and he has taken 500 rs at the time of registration from me said he will return it. Please take action, i dont want your connection now
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г𝐀ןέＳ𝐇🦋 (@raj5251) reported@SneRaghu @ACTFibernet Say you want to cancel thier service … u will get a call immediately
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Viineet Sindhwaani (@thevinsin) reported@ACTFibernet I have sent you private message with details, kindly resolve it today else proceed with disconnection, there are enough service providers
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kamalraj (@kamalclassic1) reported@ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr
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AhmedKareemUddin (@WhiteHatSeni0r) reportedNo one is taking ownership of the issue. Please reopen the ticket and have the concerned team contact me with a proper resolution instead of closing tickets without completing the work. #CustomerService #ACTFibernet #SupportNeeded
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Kannan (@saffronisgood) reported@ACTFibernet It’s almost 2 working days now. Nothing has been done except this reply on X platform. Is this your best ever customer service?
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet @ACTFibernet as I'm waiting since 13 days,for the service or the refund you guys not understanding the seriousness of customer time,i'll raise it to consumer form if not get the exact ETA to solve this issue
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Manish Periwal (@mperiwal14) reportedAsked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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HinduRastra (@priyank94822065) reported@ACTFibernet Will act take responsibility of customers personal loss if any unfortunate incident takes place?
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santosh kumar (@santosh93121249) reported@ACTFibernet My complaint number is SR11080588189924 If mine is not done yet then I will open it and get another one installed because your service is very poor.I am worried since 4 days no one is listening
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Sesh_Balivada (@BalivadaSeshag1) reported@ACTFibernet we have been trying to reach customer care but no proper response and the technician who is assigned said some other technician will come and escaped - this is ridiculous
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet I have been following up with ACT on an open case SR10380613665854.Have sent details & my location map in DM.ACT Engineer spoke promising to reconnect but it was not done despite repeated follow up.I have GX installation & have NO dues.Need HELP/connection URGENTLY.