ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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shree ☔⛺💙
(@sulkyshintaro) reported
not to sit here helpless thanks to your incompetence. Your customer service is just as useless your stupid bot keeps asking for an OTP I NEVER receive, so I can’t even speak to a real human being. This is beyond frustrating, it’s a scam at this point. @ACTFibernet
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Subhakar Rudhra
(@subhakarrudhra) reported
It has been 8 days since the internet connection was cut, and @ACTFibernet @ACTFibernetHYD has not checked the line or given any update. How much longer will this continue? At least inform us about the expected time for an alternate solution. #ACTFibernet #ACTFibernetHYD #ACT
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Great Naidu
(@Appalanaiduvan2) reported
@ACTFibernet Still @ACTFibernet @ACTFibernetHYD not took any action on my complaint regarding no internet since last 2 weeks in miyapur so I decided to move on to other broadband which responds very quickly .. thanks for this horrible services good bye... people don't take this broadband
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randomlyhere
(@my_messylife) reported
It’s been 10 days without internet in Hyderabad and ACT Fibernet has still not restored the service. No proper updates, no communication, nothing at all. We’ve registered a complaint (Ticket ID :SR10176707393914) but there has been no response so far. #ACTFibernet #InternetOutage
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Franklin Robinson
(@frankyrob1n) reported
@ACTFibernet @ACTFibernetHYD After being a customer for more than a decade I see you went from one of the best to the worst service. 1 week of waiting and your support team still has no clue when the connection would be restored. Pathetic Service
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randomlyhere
(@my_messylife) reported
It’s been 10 days without internet in Hyderabad and ACT Fibernet has still not restored the service. No proper updates, no communication, nothing at all. We’ve registered a complaint (Ticket ID:SR10176707393914) but there has been no response.. #ACTFibernet #InternetOutage
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Potey Amrith
(@AmrithBobby) reported
Unbelievable! I’ve complained countless times yet my internet is still dead. My business runs on internet and it’s been 1 whole week with ZERO action. Pathetic and irresponsible service! Tid:- SR10176774207944 @ACTFibernet @ACTFibernetHYD @ACTFiberne9619
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The Batman
(@BatmanFrmGOTHAM) reported
Charging money with name of service, taxes and more. Is this service we’re paying for? @ACTFibernet @ACTFibernetHYD @ActfiberC
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randomlyhere
(@my_messylife) reported
10 days of repeated calls, but not a single proper answer from ACT Fibernet customer care. Most of the time, no one even picks up the phone. Their so called “support team” has been absolutely pathetic.. Such a horrible experience..@actfibernet #internetoutrage
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šα†hεεšh
(@sa_the_esh) reported
@ACTFibernet ACT Fibernet Tamil Nadu = The perfect package 👏 ✅ Fake commitments ✅ Premium-priced plans (for half the speed 🚶) ✅ World-class worst customer support 🎯 Truly setting new standards… in how NOT to run an ISP. 👏 #ACTFibernet
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Ajay karira
(@ajayk610) reported
@ACTFibernet Almost 4days and still internet not restored. Seems like ACTfibernet is sleeping on complaints and not acting.... Worst experience till now...
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Mz
(@archnemesis07) reported
@ACTFibernet I raised a request for my network connectivity issue and it's not even being addressed when the issue will be fixed SR10376861899174
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Vamsi
(@Vamsidhar999) reported
@ACTFibernet There is no proper response on the ticket.. daily getting notifications that expected resolution will take another day.. Kindly disconnect atleast we will move to another provider, very pathetic customer service
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Mahi86
(@Mahi862) reported
@BandBajaateRaho @ACTFibernet No proper response from technician not your response.. refund the amount@BandBajaateRaho please help
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Santhosh
(@Santhos15149610) reported
@ACTFibernet I have asked for the new connection cancelation. Your customer care says they need 15 days to refund my money. Why do you need 15 days? @TRAI
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Mohammad Ashwaan
(@itsashwaan7) reported
Worst Very Poor Service It's been 14 days with No Internet Neither Technical Team or Customer Care Team is calling and updating just giving fake ETR that too @ACTFibernet is not on field to work they haven't got any permission while Broadband are giving service to subscribes
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Sai KrishNa
(@IndexTrader360) reported
ABYSMAL experience with @actfibernet! 3 days without internet despite ticket SR10176837624314. Customer care & agents unresponsive, ETAs meaningless. Utterly clueless & unreliable! DON'T RECOMMEND! #ActFiberDisaster #WorstBroadband
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pavankumar
(@PavansDream) reported
@ACTFibernet Dear customer, restoration work is in progress. It will be resolved soon. Tentative ETR is 72 Hours. Regret the inconvenience. Team ACT After week your team sent this message, are you people really work for customers ..
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randomlyhere
(@my_messylife) reported
10 days of repeated calls, but not a single proper answer from ACT Fibernet customer care. Most of the time, no one even picks up the phone. Their so called "support team" has been absolutely pathetic.. Such a horrible experience.@actfibernet #internetoutrage
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Deepak Ghatak
(@DeepakGhatak) reported
@ACTFibernet Still not resolved . Today is the third day, internet is down. No proper response.
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aldoroot
(@66hyenas) reported
@ACTFibernetHYD @ACTFibernet ridiculous network service from your end. I have to restart my router more than I use this Internet. Seriously considering getting rid of them. Even after the service guy informed me that the issues is resolved I’m facing network issues.
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Pavan
(@pavanamar554) reported
@ACTFibernet Since Tuesday till now internet still not restored what is happening with your team on the ground. Is this the way to do service to your customer of 10 years. Yesterday it should have been restored but not . @TRAI @AshwiniVaishnaw
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Nikhilesh Hari
(@NikhileshHari) reported
@ACTFibernetHYD @ACTFibernet it has been more than a week without internet. You chabot,customer care,nodal officer, ground staff have been to no help. In my circle othr service providers restored connections fast. Unempathetic,arrogance,high handedness on your part @tgspdcl
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Rakesh
(@dmyst3ri0us) reported
@TelanganaCMO @revanth_anumula This is how your uneducated Govt. behaves, Internet services are disrupted due to your govt mistake and all the Hyderabad is facing issues. It's been 10 days since the issue and @ACTFibernet has failed to restore services.
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Anuradha Rao
(@anuradharao1968) reported
It has been 5 days since internet has been affected and the only way in which we can connect with @ACTFibernet is through a chatbot. There is no way we can escalate the issue and the link to call the engineer is consistently engaged!
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pavankumar
(@PavansDream) reported
@ACTFibernet Week over till now issue not resolved,ACT app engineer no is available if I called no one is lifting this is the way behave to with customer
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Yokesh
(@ImYokEsH) reported
@ACTFibernet 4 hours of no connectivity. Absolutely pathetic service. That too it is happening atleast 4 times in a month.
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Mahender Salla
(@MahenderSalla1) reported
@ACTFibernet please respond #actfibernet worst service
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Mz
(@archnemesis07) reported
@ACTFibernet what is the issue in fixing your technical problem and your customer service people won't even answer and disconnect the call without any response
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Vinay Kumar
(@34dcb88aa72c415) reported
@ACTFibernet I have been facing internet issues. I'm not able to access internet since 1 week. There is no resolution, I am unable to reach to customer care. No one calls back. If this is the case, I need to change the service. I have recently paid for 6 months. Please refund it