ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Vijayawada, Chennai, New Delhi, Chhindwāra, Mumbai, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, Bhubaneshwar, Delhi, and Kanpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 18 minutes ago |
|
Bengaluru
|
Internet | 1 hour ago |
|
Vijayawada
|
Wi-fi | 7 hours ago |
|
Chennai
|
Internet | 7 hours ago |
|
New Delhi
|
Internet | 14 hours ago |
|
Chhindwāra
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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suryavamsidhar (@vedavamsidhar) reported@ACTFibernet I don't see a progress on this issue. @ACTFibernet. Can you expedite this request?
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Sam (@samprettybasic) reportedShould I file a police complaint @ACTFibernet? The noise is too loud and coming even after closing all the windows
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karthikeyan (@karthiarjun) reported@RevanTalks @ACTFibernet For a office get 2 or more services from different vendor... There are devices to take all input from different data channels and provide uninterrupted network Coz no one is reliable ....
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Avinash Meka (@MekaAvinash) reported@ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.
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Jaimik Shah (@jaimikshahjj) reported@ACTFibernet Can't decide which is more poor, your services or customer service executive response? Which is faster internet or your service team for closing tickets.
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Maninder SinghBhatia (@ManinderSb1) reportedYour Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help
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Arijit Majumdar (@Aar_i) reported@ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet What is the latest resolution here?
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?
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Niharika B (@_aloopitika) reported@ACTFibernet And inform that supervisor is busy and will call me after 1 hour. Which of course never happened, no one ever calls back from ACT!
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Apex (@ApexPredaror3) reported@panda_casts @ACTFibernet I use ACT and it's great, issues also get resolved in hours if it happened
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ben abraham (@benabraham2) reported@ACTFibernet since the day I have got act I have logged complaint multiple every now and then it stops working
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Chetan shetty -- ಕುಂದಾಪುರ (@chetan_shetty11) reported@ACTFibernet what a pathetic service , last 3 days internet is not working and you guys are not even responding to my complaint
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anil kumar kacham (@AnilKumarKacham) reported@ACTFibernetHYD @ACTFibernet @sanjeevareddynagar Act is not working since 2 days
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Agnidipta Hom Roy (@agnidipta_AHR) reported@ACTFibernet @DoT_India Other than that customer priority is your last option is what I understood, when I needed the internet connection the most, you people don't even care and you're asking me to wait for so long. Even the days you fail to provide service, you should refund our money, which you don't
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD I will be moving onto a better service provider and stop using ACT going forward from next month. Sick of the ****** service you guys provide with no solution nor fixes.
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AA (@Panda2rocks) reported@ACTFibernet @ACTFibernetHYD Internet not working since morning when it will fix?? Your ACT Fibernet Ticket no: SR10181632436314 has been registered. Our team will ensure fastest possible action Why do u mean by fast? 2 days 2 week? @EAhmed84640
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raaj (@dabaravayan) reported@RevanTalks @ACTFibernet Using jio 399+tax 30 mbps and act 575+tax 75 mbps plan no issues in both but if there's a downtime of more than 2 days act will add 2 days extra in our existing plan nothing of such sorts in jio
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SVN Prasad (@svn_prasad) reported@ACTFibernet Of u couldn't find my disconnect request let me know , so that I can help you with the snippet here. #acthyderabad
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shree sen (@shreesen69) reported@ACTFibernet This has happened again in such a short time. Whats the reason? I had to opt for another service provider’s service to continue my work.
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SY (@Beard__7) reported@ACTFibernet Please do this ASAP because my work suffers due to this problem.
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Arijit Majumdar (@Aar_i) reported@ACTFibernet Resolution TOOK OVER 50 HOURS! READ what is written. Dont blindly copy paste responses. @ACTFibernet really DOES NOT CARE AT ALL!
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Preeti Singh (@PreetiLata4) reported@rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off
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Sridhar Joshi (@brahmmajoshi) reported@ACTFibernet It is a torture to traverse your IVR and reach a human agent. And another torture repeating the entire story again and again. Please resolve my connection issue asap.
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RAGHAVENDRA RAO MV (@mvrrao) reportedMy internet in Visakhapatnam is down since morning. Ticket SR10781657893794 shows an unacceptable late ETR of 20:30. Please expedite this and send a technician sooner! @ACTFibernet
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Niharika B (@_aloopitika) reported@ACTFibernet The customer care reps do not listen, they just cross talk all the time, the lady who picked my call the last time just didn’t listen to me. When I demanded that I speak to her supervisor, she stalled it first then put me on long hold (to test my patience) only to come back
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NOBODY (@parthy_rk) reported@RevanTalks @ACTFibernet Airtel.never go to jio
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet Pathetic connection and event pathetic customer support. My internet stopped working 4 days ago, it’s a commercial one and nothing has been done yet, no update yet. All my business work is on pause! Who will bear the repercussions?
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Cute CM 🎀 (@lucifertwts) reported@ACTFibernet Terrible service. Strongly not recommended.
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RAJENDER (@poorjoke_tweets) reportedI need some help regarding my account @ACTFibernet . Bother to check dm