ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (66%)
-
Wi-fi (23%)
-
Total Blackout (10%)
-
TV (1%)
-
E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Bengaluru, Chennai, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
SAQUIB FARAZ AHMED
(@dxbfaraz) reported
@ACTFibernet I am still waiting for your call and resolution. Well I must say again it's one of the worst service I have seen ever in my life.
-
Santosh k
(@Santoshk643) reported
Extremely unhappy with ACT Fibernet service in Narsingi (Alkapoori Township). Internet was down for 40 days in my 6-month plan. Requested plan extension for the downtime, but waiver was rejected. Poor customer support. Think twice before taking it. @ACTFibernetHYD @ACTFibernet
-
Klootzak
(@UrusaiGakai) reported
@ACTFibernet The issue is still there. The Internet keeps dropping again and again. It's been more than a day now. Please look into it and sort it out asap
-
Jayaprasad Murthy
(@JayPMurthy) reported
Waited for 10mins and no response from chat agent... heights of customer service @ACTBangalore @ACTFibernet
-
100rab
(@Saurabh36974034) reported
@ACTFibernet ticket id : SR10179099860044 The Internet has not been working since yesterday late at night, but as of now no one reaches out to me & solves the issue. This is the 3rd time I have faced it from last month. Please resolve it ASAP.
-
Rohit Vel
(@Rohvelayudhan) reported
@ACTFibernet No internet for 24 hrs, over that you need 24 hours more for resolution? Your Service request SR10279099410344 is expected to be resolved by 19-Feb between 09:00 to 13:00
-
Jayaprasad Murthy
(@JayPMurthy) reported
@ACTFibernet You raised ticket SR10279094118681 based our conversation and it got closed in an hr with no resolution notor updates. Seriously, is this how you are managing tickets? Or closing it for the sake of closing
-
Vikas
(@Vikas31081994) reported
@ACTFibernet I have been facing an internet issue for the past 2 weeks with no permanent fix and assurance from the technician. I have raised multiple tickets and no one is even concerned to pay a personal visit to my residence to check the issue, they just check the junction
-
sanjay shrivastava
(@shanumunmun) reported
@ACTFibernet @ACTFibernetHYD awaiting response on my complaint mkting team is worst customer care team has no solution nothing in his hand both are giving false commitment and than on sleep mode
-
Kiran
(@kiran16ak) reported
This Company @ACTFibernet see their customers only as money, before making customer buying connection employees works as a tunder, but after receiving money and activation they don't respond to the customers call, facing issues the very 1st day of activation, #scam #actfibernet
-
Darryl
(@Darryl31707749) reported
@ACTFibernet Since i have paid for 6months, Can u pls advise on Refund of paid Bill amount. As I need to take Connection from new Service Provider. Never seen such a Poor service that too for someone who has been associated for more than 10yrs. Very Disappointed.
-
sanjay shrivastava
(@shanumunmun) reported
@ACTFibernet @ACTFibernetHYD I have booked new connection formy residence at Hyderabad I regret to inform that your services arevery poor your marketing team is making false promise and worst part after taking payment marketing person is abscond he is not responding
-
Jayaprasad Murthy
(@JayPMurthy) reported
@ACTFibernet You have conveniently put 24hrs as outage to qualify for a waiver, which never happens. Ideally the outage should be accounted for the hourly basis n adjust the waiver. I lost one working day, who pays for it?
-
Maddox
(@X44billion) reported
Facing LOS/disconnection 5–8 times every month. Each outage takes 10–12 hours to fix. Very poor support & slow resolution. Need permanent fix + compensation for repeated downtime. Please escalate urgently. #ACTFibernet #Chennai @ACTFibernet This is seriously affecting my WFH
-
Deepak Chhikara
(@DeepakChhi80838) reported
@ACTFibernet worst internet connection I have ever seen. It troubles me 2–3 times every month and becomes unreachable.
-
Kiran
(@kiran16ak) reported
@ACTFibernet MSG inbox is not opening such a worst services, only money no customer service #scam #actfirnet #actinternet
-
Udayshankarvaddadi
(@Udaysvaddadi) reported
@ACTFibernet The problem was resolved . Thanks
-
Nivedhitha
(@nivin_04) reported
@ACTFibernet pathetic customer care. I have been facing issues with my connectivity for the past few days. I neither received any proper resolution nor got calls regarding any update on the issue.
-
Anirudh Saxena
(@Anirudh_70181) reported
@ACTFibernet Ticket no: SR11079110534564, around 9:30 p.m. internet stopped working randomly, no bad weather or power supply issues. Kindly restore connection ASAP.
-
Debasish sahu
(@Jagowithdebasis) reported
@ACTFibernet No update yet. When I called today they said again they have raised the request. Dear customer, Your refund request SR12379101832829 has bee registered. It will be processed in 5 working days after details are submitted. Team ACT
-
Tishyo
(@tishyoaich) reported
@ACTFibernet pathetic service. Have raised a complaint yestersya but no resolution yet. There is no person at the customer care. No technician being assigned. Pathetic.
-
Vikas Khokhar
(@realkhokhar) reported
@ACTFibernet i applied for ACT fibernet connection a week ago and you charged me 1500 for same but you couldn't provide the connection so I had to cancel. It has been 7 days but I didn't receive the refund yet. You asked for 3 days time but it has 7 days.
-
A.V.N.SAI SANTOSH
(@avnssantosh) reported
Worst service by Act Fibernet. No prompt response Even after repeated follow ups @ACTFibernet @ACTFibernetHYD
-
Darryl
(@Darryl31707749) reported
@ACTFibernet Still the issue not been resolved. Yesterday one Rep have call he told me someone from Finance team will give a call and issue will be resolved. Still the issue is nt been resolved. Can u pls act on this on a Priority Basis. Really a Pathetic Service. It's a mistake to opt u bck.
-
SAQUIB FARAZ AHMED
(@dxbfaraz) reported
@ACTFibernet One of the worst customer services I have ever experienced chat agents rude with no process knowledge. Billing desk same again rude to the core keeps on repeating and cutting me always while I speak. Employees like Clara will put the brand value of the company down.
-
Naresh Kumar
(@Naresh_Saaya) reported
@ACTFibernet It's not just about a one time connectivity issue, it's about the repetitive issues.
-
manoj mandal
(@manojmandal007) reported
@ACTFibernet Beware of Dogs and Beware of @ACTFibernet Chasing them from almost 1 month to return my leftover amount but no resolution Initially told once you return Router then only will start refund process and once Router collected they told money can't return only transfer
-
Naizamuddin
(@UddinNaizam) reported
@ACTFibernet We are facing internet outage in our office since 12 AM today. This is impacting our work operations badly. Kindly resolve this issue urgently or provide ETA
-
SAQUIB FARAZ AHMED
(@dxbfaraz) reported
@ACTFibernet Another most important thing that I want you to listen to the call made by your billing team lady "Clara" calling me from 9513251203 spoke to the worst of situation and threatening me to disconnect my connection. I started to record the call & she disconnected on my face.
-
Samuel Dhanapaul
(@DhanapaulSamuel) reported
@ACTFibernet worst service, no internet during peak days. SR10379108044404 When asked why sarcastic replies come and they say if we want we can change network #actsucks