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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 28% Wi-fi (28%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chandigarh, Hyderabad, Bengaluru, New Delhi, Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, Alwar, Kanniyākumāri, and Noida.

CityProblem TypeReport Time
Chandigarh Internet 6 hours ago
Hyderabad Internet 6 hours ago
Bengaluru Wi-fi 12 hours ago
New Delhi Internet 16 hours ago
Hyderabad Internet 1 day ago
Delhi Total Blackout 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService

  • Shant057
    Shant Kumar (@Shant057) reported

    @ACTFibernet @ACTFibernetHYD Facing issue with Internet since yesterday morning. Trying to reach the service but the person stopped answering my calls since yesterday. Can you please look into this matter?? The service is pathetic. Didn’t expect this as I’m using ACT from 4 year

  • dhruv_droid
    Dhruv Singh (@dhruv_droid) reported

    Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

  • Laks_1996
    GODLIKE OP (@Laks_1996) reported

    @ACTFibernet It's been two days since we lost internet connectivity and no proper service to restore. SR10179879156154 FYI

  • SweeTie92083310
    Jagyanseni (@SweeTie92083310) reported

    No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet

  • Travellingpant
    Adi (@Travellingpant) reported

    @ACTFibernet my internet is down from 3days still no update. No response from engineer or escalation manager. Pathetic service and poorest customer experience I have seen till now.

  • NileshM13475468
    Nilesh Mishra (@NileshM13475468) reported

    @ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.

  • NeerajV70007257
    Neeraj Verma (@NeerajV70007257) reported

    @ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475

  • SHAMEEMR19
    SHAMEEM (@SHAMEEMR19) reported

    @ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help

  • theyoungcitizen
    The Young Citizen (@theyoungcitizen) reported

    @ACTFibernet I have already raised a disconnection request for my connection. Service has been stopped, but I haven’t received any update on router pickup or refund (₹823.85 showing as balance). Kindly arrange pickup and share status of refund at the earliest A/C: 118769631190

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet

  • Abhishekgandhis
    Abhishek Gandhi (@Abhishekgandhis) reported

    @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

  • IMSuresh_Dreams
    Suresh (@IMSuresh_Dreams) reported

    @ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

  • Conroy5751433
    Kevin lians (@Conroy5751433) reported

    Ticket SR10379923464044 @ACTFibernet kindly resolve issue. Internet not working for 2 days

  • Mani_Tambaram
    subramanyam k (@Mani_Tambaram) reported

    @ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.

  • lovelyghosh53
    Swagz (@lovelyghosh53) reported

    @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

  • rcpiyush
    Piyush Chowdhary (@rcpiyush) reported

    @ACTFibernet Simple plan change request is pending for 10 days with no resolution. SR12379816557189 customer service is not helpful and app is not user friendly.

  • polaroid080
    kanak prajapati (@polaroid080) reported

    @ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working

  • jesus_father_me
    Parth (@jesus_father_me) reported

    @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

  • FiZbQ
    i@m (@FiZbQ) reported

    I could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • parasrj
    RideshJagirdarPress (@parasrj) reported

    @HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution

  • MohdZub65084989
    Mohd Zubair Mohiuddin (@MohdZub65084989) reported

    @ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back

  • GDalasania
    Gaurav Dalasania 🇮🇳 (@GDalasania) reported

    @ACTFibernet @ConsumerAffairs The ticket has been closed again, as usual, WITHOUT RESOLUTION. 👏 And I'm saying again, @ACTFibernet has pathetic service provider.

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet ************* @ACTFibernet can I expect resolution as soon as possible? No response from the local representative. Now it is intolerable. We can tolerate it if it is a matter of someday. Now the issue is regular.

  • Santhosh1247
    Santhosh (@Santhosh1247) reported

    @ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.