ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Chhindwāra, Chennai, Bengaluru, Visakhapatnam, Hyderabad, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Internet | 43 minutes ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Chennai
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Visakhapatnam
|
Internet | 3 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not
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Prithviraj (@ghprithviraj) reportedHey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?
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Chandru Anirudh (@ChandruAnirudh1) reported@TRAI @DoT_India from ystdy my internet isn't working after raising so many complaints also @ACTFibernet doesn't care and solving the problem its afffecting my work very bad can u guys do something asap
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet I can never trust the timeline given by you guys
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet
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WalterWhy (@Borington214993) reported@ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724
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Rasamalai😊😍 (@BeingHarsh4u) reported@gayatri008_16 @ACTFibernet This is happening for me regularly if connection goes at 2 PM IST they are resolving it next day! pathetic service
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet @DoT_India No response and resolution from Your end
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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Navin kumar (@Navin_HR) reported@ACTFibernet i have paid full amount. But received an email due amount rs.442.77 .. i spoke to finance team then only I paid. Why showing due amount pls nullify the amount.. account number: 101669416765 Please refer the phone call I had with finance team Customer care
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Viraansh (@ViraanshB) reported@gayatri008_16 @ACTFibernet Broadband is not as your mobile network Some times if any lines disconnected it takes time to fix Always it can't be fixed in 1 hour or 2
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Shashank Shekhar (@shashank24ten) reported@ACTFibernet 1 day from your tweet and not a single person has turned up or called to fix it! In today's AI world it is taking 96 hours for @ACTFibernet to respond to customer complains.
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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user636811 (@user21098) reported@ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Why there is no option available for 1 month recharge? Why do you want to trap customers for 3 months? Most of the time your broadband is having issues. And could see the prices also more as compared to other providers. There is a rise in price every 3-6 months
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet would you care to explain why did my 5g network decide to disappear out of thin air? Before an unexcused network outage and now this? Really? How much do you want to get rid of me? I dont want a network that i am forced to restart my router for 5g network everyday 🫠
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SRKriz (@srkriz26) reported@ACTFibernet @FiberAct How do I talk to agents on Help? I get only automated responses and i responses? @AshwiniVaishnaw Ji there shud be an option for all contact centers to allow customers to chat with humans. Even after paying money, we are forced for this #bullshit
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WalterWhy (@Borington214993) reported@ACTFibernet @ACTFibernet Now the service is restored after 24hrs. Since you provided internet for 20min you can't charge me whole day for it. I see the billing started yesterday, Why the cycle date is still 10th October and not 11th October?
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AK Singh (@AKSingh42544383) reportedHi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.
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Naresh Aswani (@nareshaswani) reported@ACTFibernet I got a message like since I was busy. Dear Patron, We tried calling you multiple times for service resolution, since we couldn't reach you, we are closing the ticket. Team ACT. How could you do that without any resolution??
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Vignesh Kumar Ramachandran (@rvignesh9008) reportedIt has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. Ticket No: SR10379743678164 Please fix this ASAP.
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Abdul Hanan (@ahananhanan) reported@ACTFibernet my internet doesn't function atleast for 2 days every month since November 2025... ACT team assures the issue has been solved but it keeps recurring...The ACT field manager advised me to change the service provider which is absurd😡... SR10379723431684 @ACT_Issues
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I tried to connect with support team. Numbers are not reachable how can I connect with support team?
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~Pankaj (@Pank9j) reported@ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?
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Jupiter_Savior (@Jupiter_god_) reportedIf @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.
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Narendrababu (@penbabu) reported@ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?
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Shubham Jalewa (@shubh_81) reported@ACTFibernet it has been 20 days my issue is not resolved. My router has been picked up but the refund for security not initiated. I have contacted customer support multiple times