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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 67% Internet (67%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: East Delhi, Hyderabad, Chhindwāra, Bengaluru, Ahmedabad, Chennai, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, and Visakhapatnam.

CityProblem TypeReport Time
East Delhi Internet 8 hours ago
Hyderabad Internet 9 hours ago
Hyderabad Internet 14 hours ago
Hyderabad Internet 1 day ago
Chhindwāra Internet 2 days ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • mperiwal14
    Manish Periwal (@mperiwal14) reported

    @ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613

  • al250849
    Alagappan Subramania (@al250849) reported

    @ACTFibernet I need to have with engineer in your common network line also . I want to request him to realign the wire from box to our home !! Since it is in very low height lorry and van pass over will definitely hit . Hence requesting to share or tell him to call me asap please

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”

  • ArunachalaRaman
    Arun (@ArunachalaRaman) reported

    Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

  • w4rriorSaint
    Jagjit Singh Sikka (@w4rriorSaint) reported

    Again a new complaint SR11081211204354 same old problem, net not working , jut see in last one month how much hardship I am facing, just because of your mismanagement, i have full size months in advance for this **** service, kindly disconnect and refund my money @ACTFibernet

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @airtelindia you are following the footsteps of your peer @ACTFibernet it's been 3 days of payment and everyday i have been told that it will be installed today.... Why don't you train your people properly to communicate clearly and set the right expectations to the customer...

  • arun238
    tej (@arun238) reported

    @ACTFibernet Have raised ticket 20 days back but no response and called customer care everytime they say 24 hours , what's going on Worst service #actwifi #actfibernet

  • GaneshNataraja5
    Ganesh Natarajan (@GaneshNataraja5) reported

    If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet What is the status on this ? Are you capable to resolve this? Or let me know if will completely close the act network services and opt for any other service.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet When I will get resolution

  • ar_avind
    Aravind (@ar_avind) reported

    @ACTFibernet has been down for the past 5 days, and every day the resolution deadline gets pushed to the next day at 9 PM. Completely unreliable connection and worst customer service. Ticket - SR10881141956004

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernetHYD @bnarendraverma @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    Bro they make false promises... Change to a better service provider @ACTFibernet is useless @DoT_India don't you have any regulations to control malpractices by these companies?

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    It's better to change the service provider, the @ACTFibernet useless

  • SampathPSPK_
    Sampath PSPK (@SampathPSPK_) reported

    @ACTFibernet Where is your resolution? Still no update. Worst response by your executives. They promised the new connection will be installed yesterday for sure. Still not resolved. They are saying another 24 hours. It's totally fraud. Get it done this evening or just refund the money back.

  • Keystone2Trade
    Avi (@Keystone2Trade) reported

    @ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.

  • vansharma
    VANdaMAN (@vansharma) reported

    @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

  • adityaharindar
    Aditya ³³ (@adityaharindar) reported

    @nithitsuki @ACTFibernet Bangalore, ACT layed out a fiber line, but it doesn’t terminate at my home, there’s a common box for connections in the area, so not true FTTH

  • Sesha_CR7
    Sesha_CR7📸 (@Sesha_CR7) reported

    @ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.

  • ishwarachanta
    Ishwar Achanta (@ishwarachanta) reported

    @ACTFibernet what gives? No response to repeated complaints on disruption at Egmore, Chennai! Calls to customer svc being cut off @trai @dot

  • Mahesh_arepally
    Mahesh (@Mahesh_arepally) reported

    @ACTFibernet Relying upon such branded internet service providers and working from our home results in our job risk due to unstable internet. Naveen whose local staff won’t respond at all. Kindly fix our issue on priority

  • pvrkiran
    Kiran Kumar Pavuluri (@pvrkiran) reported

    @ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service

  • charts_TA101
    Saran (@charts_TA101) reported

    @ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription

  • praveenram1983
    Praveen Ram (@praveenram1983) reported

    @ACTFibernet my client wanted a internet connection so I recommended you, the sales guy pressured them to make the payment ASAP. Till date no connection has been given and giving only excuses. My client wants a reimbursement as he wants to cancel.

  • RAGHAVENDRAVAL4
    RAGHAVENDRA V (@RAGHAVENDRAVAL4) reported

    @ACTFibernetHYD @ACTFibernet please check evening onwards facing issue

  • naamsunahogaa
    Rahul (@naamsunahogaa) reported

    Need help @ACTFibernet connect through dm

  • runthusiast
    Sachin Gogia (@runthusiast) reported

    @ACTFibernet - Does it take 2 months to change a plan and deliver routers? You are just making false promises. The service ticket you logged is made up - I can’t find that ticket on my account. I want you to return the money I paid for the 6-month plan. #ACTFibernet #Hyderabad

  • Vaathiyaar_Offl
    Tea Kada Raja (@Vaathiyaar_Offl) reported

    @ACTFibernet I have never seen a more pathetic network than this; customers should switch immediately—it is in your best interest.