ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Chennai, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Bengaluru	Wi-fi	6 hours ago
Bengaluru	Internet	7 hours ago
Bengaluru	Internet	11 hours ago
Bengaluru	Wi-fi	15 hours ago
Hyderabad	Internet	16 hours ago
Hyderabad	Internet	17 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manish Kumar (@Jadeja_manish25) reported 11 seconds ago

  @ACTFibernet Your team demonstrated out of the box thinking to solve my problem-they deleted the ticket itself from the system !! Pleased by this innovative skill, I have raised another ticket - to discontinue the services for which I made full payment in advance. Keep the change! @TRAI fyi

• 
  Vinay Verma (@vinay8493) reported 57 seconds ago

  @ACTFibernet What kind of **** response you guys give to customers, why dont you refund the amount ? i ll get some other provider, there are a lot many who knows how to handle customer well rather than harrassing them.

• 
  Vinay Verma (@vinay8493) reported 4 minutes ago

  @ACTFibernet @ACT_Issues @FiberAct I booked for new connection last friday, i was promised installation within 24 hrs but as of now installation is not done, payment etc everything is done, i was expecting better service from ACT. Can you expedite the process

• 
  Satheesh lakshmanan 🖋‏‎‎சதீஷ் லெட்சுமணன் (@Saislakshmanan) reported 9 minutes ago

  Pathetic service from @ACTFibernet. Internet has been down for the past 2 days. (103456551476)

• 
  Ravi Raj (@rajput_ravi12) reported 9 minutes ago

  Your team doesn't value customer's time. False commitments and no intimation to the customers on the installation time of a new connection. Your team wasted my entire day by giving false hopes on the new internet connection installation. Really shameful! @ACTFibernet

• 
  SHK (@SKHindupur) reported 11 minutes ago

  @ACTFibernet totally unacceptable and a horrible customer service by ACT. I am regretting taking this connection. Nalagandla branch has zero support. Warning for anyone looking for new connection. #hyderabad #act

• 
  Samiullah Shaik (@samiullah_shaik) reported 18 minutes ago

  @ACTFibernet @ACTFibernetHYD @FiberAct 101810485949 till now mesh pad not given if your not giving just wire provide when your going to provide router and mesh pad if your not refund my whole amount I am unable reach customer care call me

• 
  Pankaj Dewangan (@dewa_pankaj) reported 18 minutes ago

  @ACTFibernet I've already raised a support ticket. My work has come to a complete standstill because my router needs to be configured properly. Could you please assign a technician on priority? This is impacting my work, and I'd really appreciate an urgent resolution. Thank you.

• 
  Mahi (@jagdish_mahi) reported 21 minutes ago

  @ACTFibernet my society is new & all-most everyone is struggling with ACT fibernet service. Please help us & try to provide solution. Otherwise you might loose lots of new customers.

• 
  R (@airnoforce) reported 26 minutes ago

  Need help with my ticket no: SR10380984976134 @ACTFibernet

• 
  🅰🅱🅷🅸🆂🅷🆃🆄😈 (@ItismeLucifer) reported 29 minutes ago

  @Lollubee @ACTFibernet If they close the ticket. Reopen it again and again. Thats the only way to get perm solution.

• 
  Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported 33 minutes ago

  @ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company

• 
  Gaurav Sachdev (@gauravsachdev79) reported 34 minutes ago

  @ACTFibernet you **** app doesnt work. I used to 5900 every 6 months for internet plan. Now it says 7300 as due. Kindly solve your **** app bugs im not even able to connect to agent there. Clarify about this bill or i will have to file a complaint in consumer court. 101439329428

• 
  𝗟 𝗼 𝗹 𝗹 𝘂 𝗯 𝗲 𝗲 (@Lollubee) reported 35 minutes ago

  @ItismeLucifer @ACTFibernet No use. ******** closing the ticket without resolution.

• 
  Shivashish (@0xShivashish) reported 35 minutes ago

  @ACTFibernet @ACTFibernet @FiberAct It's been over a 9 days since I raised my shifitng request and 6 days as disconnection request (SR10281001985214), but there has been no resolution. Since my connection could not be shifted within the promised timeline, I had no option but to get a new internet connection. I cannot keep waiting because of the delay from your end. Please process my disconnection request immediately and close the ticket. Account No.: 102690825805

• 
  Raghu (@raghu42tweets) reported 37 minutes ago

  No Internet for more than 15 hours. ETR keeps changing. No one to contact. No update. The WORST customer care! No responsibility and accountability. @ACTFibernet

• 
  Uday M (@muvr) reported 37 minutes ago

  @ACTFibernet Today is Day-3 it was disconnected on 30th June! Not sure how much more time do you guys need to resolve the issue?!

• 
  Manirajan S Kannan (@ManirajanKannan) reported 39 minutes ago

  @ACTFibernet Again you did it!! Even after many escalations from my end still you couldn't fix the issue. It's the 4th day now. I tried all the ways. There is no proper response. Nobody knows the issue and what is going on. I asked for a disconnection but you couldn't do that too

• 
  Khushi Chauhan (@khushikibaat) reported 40 minutes ago

  @ACTFibernet is the worst seriously

• 
  Ramlal Waghray (@ramlal_w) reported 41 minutes ago

  @ACTFibernet It is surprising to note that this ticket has been closed without any resolution or even a conversation

• 
  bharath goud (@bharathgoud2002) reported 45 minutes ago

  Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

• 
  Sriku P (@SrikuP93) reported 46 minutes ago

  @ACTFibernet @NavneetSaw #shameless IT IS BEEN TOO LONG AND NO RESPONSE!!!!! NO INTERNET CONNECTIVITY! PATHETIC CUSTOMER SERVICE!!!! PLEASE ESCALATE THIS ISSUE! FED UP WITH @ACTFibernet

• 
  saravanan s (@ssaravananmechg) reported 47 minutes ago

  @ACTFibernet @DoT_India @TRAI Also why much you are very concern about the bills even without providing proper service. Nill was generated without addressing the issue also without providing service.

• 
  Anustup Das (@AnustupD) reported 49 minutes ago

  @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

• 
  AM (@abhisar_mhptr) reported 50 minutes ago

  @ACTFibernet i have been trying to shift my connection since last week and have been a customer for so many years and yet pathetic custormer grievance . No ones responding for shifting since last 6 day

• 
  Praveen (@praveen0601) reported 51 minutes ago

  @ACTFibernet The service person came directly and told me it will be fixed within the next 10 mins yesterday evening and post which he ignored all my calls and still not fixed.. Lost my 2 days pay as I'm working from home. Thanks ACT

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 54 minutes ago

  @ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail

• 
  Vinay Kumar Reddy Kukudala (@VinayKukudala) reported 56 minutes ago

  @ACTFibernet Quickly means still how many months? Still the issue is not rectified.worst service by act fibernet @ACTFibernet @TRAI

• 
  Viyaki (@viyaki_s) reported 58 minutes ago

  @ACTFibernet It's been 2 weeks since I raised my complaint. Someone picked up my call once and then just disappeared. Now the ticket has been closed without even solving the issue. Why should I be paying for internet that I haven't been able to use?

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 59 minutes ago

  @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative