ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Coimbatore, Bengaluru, Hyderabad, Chennai, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Coimbatore	Wi-fi	5 hours ago
Bengaluru	Internet	5 hours ago
Bengaluru	Wi-fi	15 hours ago
Bengaluru	Internet	16 hours ago
Hyderabad	Total Blackout	1 day ago
Hyderabad	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SYED SALMAN (@salmantheboxing) reported 2 minutes ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

• 
  Puttayya Mathapati (@puttayya) reported 8 minutes ago

  @ACTFibernet This is unacceptable. Frequent disconnections, inability to browse, multiple service requests, plan upgrade done, yet no resolution. Every ticket is stuck in "Work in Progress" while customers continue to suffer. Is anyone actually accountable for resolving issues? Immediate intervention required. Enough follow-ups. Enough excuses. #ACTFibernet #CustomerExperience #BroadbandIssues

• 
  Chitransh Srivastava (@thechitranshsr) reported 11 minutes ago

  @ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching from airtel to act

• 
  Kumar (@realimkumar) reported 11 minutes ago

  when the connection was inactive. Poor customer support and delayed resolutions have resulted in unnecessary payments and frustration. Request an immediate review of these unfairbilling practices and a resolution for affected customers. #ACTFibernet #CustomerService #BillingIssue

• 
  rahul thakur (@rahulthakur000) reported 13 minutes ago

  @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

• 
  Atul Kumar Dugar (@Atul_2206) reported 13 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  Ktwodee (@ktwodee) reported 14 minutes ago

  @ACTFibernet #Patheticservice I have been a customer of ACT since 2016 nd never have I faced such pathetic service. It's over 9 days now nd SR10180616919614 is yet to be attended. I guess Uguys Rnot bothered about old customers. Nother issue is Uhave not deactivated my old accs.

• 
  Munmun Shukla (@munmunshukla88) reported 15 minutes ago

  @ACTFibernet Internet is down since morning. Service request is SR10280751826144. Plz update regarding resolution.

• 
  Bala Raghavan (@shabadkichot) reported 17 minutes ago

  One fo the worst internet services @ACTFibernet @ACTFibernetHYD I came home to not have the internet working for 4 days and still no resolution. It seems like I need to get them to respond and plead with them! ID: SR10180688521974 if you need a connection please don't choose act

• 
  pinnintyvasu (@pinnintyvasu) reported 18 minutes ago

  @ACTFibernetHYD @ACTFibernet My Account still reflecting the same Rs. 800 overdue? You teams are just busy closing the tickets but not solving the issues? Can anyone take responsibility and close it completely? Or I will close the issue by closing the account i think then we would completely close the issue

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 19 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Kishore (@Kishore2508) reported 21 minutes ago

  Your technician Kamal acknowledged the junction box is old and promised a replacement with a proper battery backup within 2 days. Now he is ghosting my calls. Fix your infrastructure and replace the box immediately! @ACTFibernet (3/3)

• 
  Rahul Agarwal (@Vakil__Saab) reported 30 minutes ago

  @asaikk @ACTFibernet No reply on my issue also so far. Time to say good bye. Worst in case of customer support

• 
  haridharan (@haridharankumar) reported 32 minutes ago

  @ACTFibernet horrible service. .it's been a week since I subscribed to WO103806211872 for a new connection but no single representative of you showed up till date...it's highly humiliating for putting my trust in you people...@jagograhakjago kindly look into it..

• 
  tirthankar behera (@tirthankar_nitj) reported 37 minutes ago

  @ACTFibernet @ACT_Issues @FiberAct It's been more than 24hrs but my internet issue is still not resolved in Bangalore. Neither ur technician is answering the calls. I need a resolution ASAP. Ticket Id - SR10280707959234 #CustomerComplaint

• 
  tirthankar behera (@tirthankar_nitj) reported 37 minutes ago

  @ACTFibernet Now it is more than 36 hours and no Internet. ACT is the worst service ever. Soon going to disconnect it.

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 38 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  Sachin Jain (@jainsachin1201) reported 42 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  karthik valluri (@vamsivallurik) reported 45 minutes ago

  @ACTFibernet I've been a customer for 12+ years, paying ₹12k+ yearly for a 200 Mbps plan and ₹62k+ over the last 5 years. I'm told free router upgrades and better wiring are only for new customers paying same amount.Why are loyal customers treated differently? Clarity.

• 
  𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported 46 minutes ago

  @ACTFibernet Hey worst service provider @ACTFibernet Ignoring is not a solution Wakeup and answer

• 
  Sachit Bhat (@SachitRidesAway) reported 46 minutes ago

  You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

• 
  tirthankar behera (@tirthankar_nitj) reported 47 minutes ago

  @ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct

• 
  SYED SALMAN (@salmantheboxing) reported 48 minutes ago

  "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

• 
  karthik valluri (@vamsivallurik) reported 49 minutes ago

  @ACTFibernet Such a disgusting behaviour. Sr closed. No resolution. Plus Technician cutting call. I am raising it to consumer court

• 
  kumaraswamy p (@Kumaraswamyp86) reported 50 minutes ago

  @ACTFibernet @ACTFibernet Thank you very much for all your support. I have received the refund, and my issue has been resolved successfully.

• 
  Nilesh Patel (@NileshP28391464) reported 51 minutes ago

  @ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?

• 
  Subrahmanya S Hegade 🥷🥷 (@Beinghegade) reported 54 minutes ago

  @ACTFibernet Raised ticket SR10280695130624 and support blamed "6 devices" for my speed dropping that's not it. On a 200Mbps plan but the router falls to ~150 within 20 min (only a reboot fixes it), same even with 1 device connected. I need an actual fix / router replacement

• 
  BVasuB (@BVasuB1) reported 55 minutes ago

  @ACTFibernet Really disappointed with the service. SR No 10180698883604.

• 
  Nation1st (@UrsVz7) reported 55 minutes ago

  @ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD

• 
  Rajah Ganesh G S (@gsrajah9410) reported 59 minutes ago

  @ACTFibernet @ACTFibernetHYD Hello, internet is down for more than 12 hours and there has not been a single follow up call from your technical team yet. Worst service. Multiple persons who have act in our apartment are impacted #actfibernet Ticket ID: SR10180697030504