ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Lucknow, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Lucknow
|
Internet | 2 days ago |
|
Bengaluru
|
Total Blackout | 3 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
|
Hyderabad
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anirudh (@4n1rudh) reportedWelcome to Day 6. New day, new ticket, same problem. Will it get resolved today or will it carry on till tomorrow to create a record of one week digital detox! Let's wait and see. New connection takes < 1 day. For @ACTFibernet, Customer acquisition > Customer service.
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MR KAATS (@mr_kaats) reportedMy connection has already been disconnected at my request, yet I'm being asked 2 pay the full month's charges. Why should I pay for the days the service wasn't working nd my complaints went unanswered? I expect a waiver for the outage period nd a revised final bill. @ACTFibernet
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Abhishek Bhargav (@abhibhargav) reported@ACTFibernet Ticket ID: SR11081248564704 Pending since 1 week.. Please resolve at the earliest.. It is difficult to connect to the customer care.. Kindly resolve..
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth
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Chandramouli Nallambakkam (@CNallambakkam) reported@ACTFibernet I am calling your support number to make changes and it is asking me to register my mobile number. Do you have any human being who can pick up the damn phone? I don't want to register my mobile or install your app.
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Santosh Kumar (@S969498) reported@ACTFibernet @ACTFibernet Internet is not working. Tried to open the app for raising tkt but app is also not working. Location Kondapur Hyderabad. Please fix it asap as need for wfh
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Zodiac 🔱 (@Zodiac__15) reported@Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!
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Avinash Shishoo (@laidback1954) reported@ACTFibernet Facing continuous issues with your internet service and rather poor service response from your side. Are you in a position to resolve ?
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Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reportedHi @ACTFibernet , No internet since morning, please fix at the earliest or give a reason of delay. This is frustrating. SR10181374443244
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Harry (@harrythemod) reportedwhy is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.
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Ganda Maximoff (@GaandaVision) reported@BlueHawks110 @IndianGems_ @ACTFibernet ye bkl ka internet band hi sahi tha. At least he won’t **** all over the internet.
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ashwinu (@ash_winu) reported@ACTFibernet I’m continuously facing fiber cut issue in this area, every month raising ticket for fix but not seeing proper resolution current no - Fiber Cut SR11481401539554, also hanging cable, App doesn’t support to raise ticket.Thinking to change service,please take action
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...
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aniruddha date (@_AniruddhaDate_) reported@ACTFibernet Seriously disappointed with the service, even before getting started. I requested a new connection two days ago, paid the full amount upfront, and no one has come to install it yet. The guy who handled my request has also stopped responding.
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Ranjit (@i_mranjit) reported@ACTFibernet @ACTFibernetHYD @ACT_Issues I've already paid the full amount, and there's no refund option. The only reason I'm still stuck with ACT is because your refund policy leaves customers with no real choice. This is extremely frustrating and reflects poorly on your customer experience.
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G.B (@BerwalGorav) reported@ACTFibernetHYD @ACTFibernet i want to request a reconnection but no one from customer care is answering my calls, i have been on wait list queue for 40 minutes yesterday and 20 minutes today, i was 1 on queue so idk why this is happening. Please connect.
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to consumer's problem.
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."
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Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported@ACTFibernet The issue is still open. Kindly connect with the technician and let me know the current status honestly. Either you guys have not planned for this rainy season properly and are shortage of man power or just straight incompetent. Kindly take a look into this urgently!
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VJ (@VJ_Naidu040) reported@ACTFibernet @FiberAct @AcTbalamalladi ACT-ai_101780672110 customer ref Ticket no SR10181242464047 should be resolved before the cricket match and FIFA World Cup finals otherwise we will disconnect the service for good.
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srikanth rompally (@srikanthro38805) reported@ACTFibernet Worest service i never had, please refund my amount if possible today in. 1 hour so I will fix with any other network,time important here understand, refund it @ACTFibernet
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MR KAATS (@mr_kaats) reportedThe audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet
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Zeeshan Ali Baig (@L1arXDcsgo) reported@ACTFibernet Pardon my impatience. Please just do not post your script snippets. Please help me with what the specific resolution is going on, you can atleast do that for your delays instead of posting a pre written snippet, contact the field guys and let me know!!
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."
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Khushi Chauhan (@khushikibaat) reportedSo done with @ACTFibernet man. ****** wifi and ****** service
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Jasneet Singh (@jasneetbhatia) reported@ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.
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Occupy Indians 🇮🇳 (@occupyindians) reported@ACTFibernet You run the internet business in Bangalore without having the power backup at Junction boxes? My internet connection went down the moment power went. This is totally unprofessional service from ACT. I would not recommend this company to anyone - A/C No: 102806254925
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Rushikesh Bhagat (@rushibhagat) reportedExtremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet
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sanjay bajaj (@iiirdi) reported@Airtel_Presence @JioCare @ACTFibernet In case of internet down how much time it takes you to restore services let me know as need to take a call on good service provider #CustomerSupport #CustomerExperience