ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Internet | |
| Mumbai |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Wi-fi | |
| Salem |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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sajjad
(@sajjadsufiyani) reported
@ACTFibernet still no technician came to resolve yesterday's issues did you people take oath that after completion of 24 hrs ur technicians will come to customers even a single person didn't respond yet?
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Akhtar Ahmed
(@mdakhtarahmed) reported
@ACTFibernet Nobody has called me. I still have the same issue. I cannot work from home. Can you pay me for the missed days?
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Nikhil
(@Nikhil85272584) reported
@ACTFibernet Internet services has not been restored yet, whats the exact problem?, no one is telling me that. Is that the Way ACT is going to function in the times to come?????
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Gayatri
(@Gayatri7796) reported
@ACTFibernet Really fed up with raising the complaint every alternate day internet is not working, and TAT is way beyond my imagination, Request you to resolve the issue by today, I have work commitments and cannot be rescheduled my SR 11063844697144
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Nandakishore
(@Nandaki72772074) reported
@ACTFibernet Dear Act I'm from Hyderabad facing no internet issue from today morning 6am and there is no customer care support through phone call, raised the ticket regarding the issue and got a msg saying tentative resolution time is 16:00 to 19:30.
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Nikhil
(@Nikhil85272584) reported
@ACTFibernet No internet since 1 day, no action is being taken,no rspnse from ACTcustomer care.If this attitude continues,ACT fibernet will soon be replaced by other service providers for sure No one is looking and trying to provide a permanent fix to my issue. SR10163839035084
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Siddhartha Mitra
(@smsid1988) reported
@ACTFibernet u guys r really cheating g customers..there is no option of downgrading my broadband plans in the app..when I tried to call customer care they didn't call me back when they got to know that I want to downgrade the plan..please contact me asap ! Otherwise I'll switch.
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srividya
(@srividy50589123) reported
@ACTFibernet horrible service no connection but they want payment for that period and no compensation or extension was given .. I have recommended all my friends and family to never get an act connection
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DesiMeem
(@rayeesiyaana) reported
@ACTFibernet 8 hours to restore service in silicon city Bangalore ? Unacceptable!!!
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UD
(@UD01807601) reported
@ACTFibernet still not received a solution
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Gautam Navapara
(@gautamnavapara) reported
@ACTFibernet I applied for new connection and paid for it since 3 days no installation. Representative not picking calls. Initiated refund but no progress. Pathetic service. Please confirm that I'll get refund so i go for other connection without waiting for ur refund.
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Thiyagarajan
(@thiyagarajangnc) reported
@ACTFibernet it's really fantastic to be with act Chennai for not restoring my service for last three days for there break down. LOP for three days just because of ACT Chennai
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Vamsi Duggi
(@vamsiduggi) reported
@ACTFibernet Lol, Feedback for a quick assistance not for the delayed one. After raising a complaint on Twitter none responded and i have made few cust care calls and few fierce calls to your representatives and in the eve around 7:00 they have completed. I definitely feel you are worse.
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Gautam Navapara
(@gautamnavapara) reported
@ACTFibernet You raised the SR10263842545664 yesterday and closed it today without any communication or resolution.
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srividya
(@srividy50589123) reported
@ACTFibernet - I have been a religious customer to ACT , however I have noticed that the service quality has drastically gone down, I had taken up a 6m plan out of which 2 months the connection was disconnected due to some technical glitch from ACT
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 51st consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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ABHINAV KASHYAP
(@1AbhinavKashyap) reported
@ACTFibernet What kind of pathetic service company are you? I applied for a new connection 2 days back. I was promised that the connection will be active in a day. Your sales person & customer care are just fooling around.I am really regreting my decision of choosing ACT now.
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૨αҡεรɦ ʝαเɳ 🇮🇳
(@i_rakeshj) reported
@ACTFibernet We are facing connection issue in our office. We have also complained so many times but no resolution also they close the raised ticket without any resolution. This is hampering our work. Kindly fix this or refund our amount, which will happily switch to other.
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aditi_kakkad
(@AditiKakkad) reported
@ACTFibernet SR10163841064594 No internet since the past 24 hours. The Internet had been fluctuating since a week. There is no permanent solution to my issue. My internet gets disconnected everyday.
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Vamsi Duggi
(@vamsiduggi) reported
@ACTFibernet As of now the problem is resolved but i an telling that the service which you are providing is worst!!!
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sachin kumar
(@SacheenKumar3) reported
@ACTFibernet very poor service took connection on 3rd Jan 2022 raised sr for disconnection on 5th Jan I have already paid for 6months and now team is denying to refund very pathetic service by service provider . AN: 102638240216 .
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Shrikant Sharma
(@shrikant_7777) reported
@ACTFibernet I've lodged a complaint against you for this fraud on the National Consumer Helpline (NCH). Complaint Number: 3204873.
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S_Rax
(@Sudeshnar2) reported
@ACTFibernet My ticket no. SR11063817748744 for relocation from one block to another block in the same area remains unattended since 1st of January 2022. It's my prepaid connection where I had already paid for all these no service days. What an amazing service ACT👏👏
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sajjad
(@sajjadsufiyani) reported
@ACTFibernet here in every month why the service got cutoff already I paid full amount then why are you providing so much bad service to customers every month minimum two times service get cutoff apart from this your technicians taking 24-48 hrs for resolving, it's too much
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Shobit Varma
(@ShobitVarma) reported
@ACTFibernet Hi, the net’s been down since last evening… how much longer are you guys gonna take to fix it? This is not acceptable in the #WFH era.
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Balaji
(@balaji1985_mba) reported
@ACTFibernet trying to customer service to reactivate my service in Chennai. Couldn’t reach anyone. Tried all numbers given including chat service.Please let me know how do I deactivate my service.
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sriramcharan
(@sriramcharan138) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC I am trying to approach you for my shifting request of my Act fibre net to new house. But no response either in App or in call. Refund my money. I never prefer Actfibre to anyone. #worstresponse #nouse #shameonyou
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Sheldon
(@Sheldon22963563) reported
@ACTFibernet what the hell is wrong with the internet, it's down since 19:55 yesterday. Was told, it will be fixed in 3 hrs. If you don't know we also have work and that gets done only through internet. Act blaze my a***
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sajjad
(@sajjadsufiyani) reported
@ACTFibernet Here frm day onwards no service of net and I lost so much today coz this my commercial connection and who will take the responsibility for my loss and by the way still there is no net service here yet
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Malik Ismail Ali Khan
(@MalikIsmailAli4) reported
@ACTFibernet Sorry to say, your service is very poor. In our area, no internet from last two weeks and I am open the ticket for facing internet issue daily since last week but no one going to response for our ticket. Please come to our area and check what happens.