ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Coimbatore, Chhindwāra, Bengaluru, Salem, Chennai, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, Ahmedabad, East Delhi, Ludhiāna, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 29 minutes ago |
|
Coimbatore
|
Wi-fi | 4 hours ago |
|
Chhindwāra
|
Internet | 5 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
Salem
|
Internet | 6 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Saran Kumar (@sarankumars) reported@ACTFibernet For the past one week it has been repetitive issues with my internet connection. Ref ticket no. SR10881447523214. If this persists iam switching over to different ISP. Rectify this permanently else iam not going to continue your connection.
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ismail baumran (@ismailbinomer) reported@ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap
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Deltaowlfx (@deltawolfx) reported@ACTFibernet this is 5th time in 2 month that Internet is stopped working how pathetic your service is where should i complain or what to do should I remove the connection if you don’t have time to fix the issue?
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sreekanth_charan (@sreekanth0510) reported@ACTFibernet @ACTFibernetHYD i never expected this from guys, i have connectivity issue today early morning and till now the issue is not yet resolved and technician did even care to call me such worst service u have
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karthik alagan (@karthikalagan) reportedThis is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.
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karthicmaniyan (@karthic74) reported@ACTFibernet Ticket id : SR10381337998014 . No updates , no replies . For 1 week the service is down . Can’t you interact with customers or update them . Your chatbot gives the same reply . Shame on you guys
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Niranjan (@niranjan_2696) reportedI have been stranded without updates after payment was made. In the website I am prompted that I need my account activated to get support, what is this behaviour. @ACTFibernet
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @MMH12169799 Worst services in Lucknow .
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Chandan R Abhishek (@badassbomman) reported@ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.
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Seeker (@seeker0321) reported@ACTFibernet @ACTFibernet I called and told support I don't need connection anymore, I'm going with other provider, help me to get my refund ASAP.
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KALPANA (@kmkalpana2000) reported@ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet What is your preferred course of action at this time? We have again failed to meet the ETR and change the ETR third time. This marks the second day without internet. Kindly terminate my connection and process a refund for the amount paid.
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Shahnur Siddique (@siddique725) reported@ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet Original amt of 290 rupees when I called the help desk of your team. Very worst behaviour by your team and I need a solution immediately for this issue.
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Roozan Aggarwal (@roozanco) reportedHi @airtelindia , I am giving up on my Wifi network, please get your device collected in the coming week. Network so bad that I cant raise a ticket for this in your app. PLease share DM link to drop my number to contact further. I have signed up with @ACTFibernet
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karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @Venk_SA Worst services in Lucknow .
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veerana gowda (@veeransg5) reported@ACTFibernet after few months i am facing this issue again, how am i suppose to tolerate this????
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Kiran Goli (@kirankumargoli) reported@ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?
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Akash (@Akash_DT_91) reported@Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here
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Dinesh (@dineshrtvt) reported@GulbamSai @ACTFibernet I do have similar issues with @ACTFibernet their customer support team is trained to ensure fake promises are delivered to customers
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Rammurti Bhardwaj (@itsme_rammurti) reported@ACTFibernet Thank you for your support #ACT Your technician has collected the router from my place.. He was very supportive and professional👏 I would like to give him ⭐⭐⭐⭐⭐ for his support..
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet Worst services in Lucknow .
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Karthic Iyyappa (@KarthicIyyappa) reported@ACTFibernet I ordered a 4K Set Top Box on 27 July with a promised delivery within 2 days. Despite multiple follow-ups with customer service, I have neither received the box nor been given a clear or convincing timeline. Ticket# SR10381355245705. Improve your customer service.
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Himanshu Basoya (@HIMANSHUBASOYA) reportedHey @ACTFibernet , i had paid for a 6 month plan but looking at your recent support performance i have made my mind to shift to another provider. How do I close my account and get the remaining money back ?
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I have disconnected the connection due to inefficiency from your side to fix it @ACTFibernet Why hasn’t there been any information about the refund yet?
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karthik alagan (@karthikalagan) reported@ACTFibernet for a service they’re already paying for.
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Arijit Majumdar (@Aar_i) reported@ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!