ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (27%)
• Total Blackout (6%)
• E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Delhi, Ahmedabad, Chennai, Bengaluru, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	10 hours ago
Chhindwāra	E-mail	12 hours ago
Hyderabad	Internet	21 hours ago
Delhi	Internet	1 day ago
Ahmedabad	Internet	2 days ago
Chennai	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aswin (@Aswin657939) reported 6 minutes ago

  @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 9 minutes ago

  @ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?

• 
  Raja M (@Rhythm_Reverie_) reported 10 minutes ago

  @ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for

• 
  Manoj Kumar Jena (@MJena32694) reported 12 minutes ago

  @ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.

• 
  Ramanand Mahato (@ramanand_25) reported 12 minutes ago

  It’s not about occasional downtime — that happens with every ISP.
The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues

• 
  Parth (@jesus_father_me) reported 14 minutes ago

  @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

• 
  Ajay Arvind (@AjayArvind22898) reported 14 minutes ago

  @ACTFibernet Your Service request SR10379863510064

• 
  Jazz (@aniljaswal007) reported 21 minutes ago

  @ACTFibernet I have been using act fibrenet for quite long. I have raised one issue (CaseId-20260418794842) almost a week back but till now no resolution. Even inhave asked the team to ask someone senior to give a call but till now no resolution. This is really disappointing.

• 
  Arsk Ken (@Arbazkh97728623) reported 26 minutes ago

  @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

• 
  Arsk Ken (@Arbazkh97728623) reported 26 minutes ago

  @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

• 
  Nitesh Singh (@NiteshS62998787) reported 28 minutes ago

  @ACTFibernet check out my problem in dm

• 
  Randeep Singh (@ramansaini) reported 30 minutes ago

  @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

• 
  sujith kumar reddy g (@sujithkumar_g) reported 31 minutes ago

  @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

• 
  Barath (@Barathsanthanam) reported 32 minutes ago

  @ACTFibernet Internet is not working. Raised SR10379848931134. Need internet ASAP. Kindly Check it.

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 33 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  rapo (@rapors36) reported 34 minutes ago

  @ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.

• 
  Preetham Deshpande (@preethamdesh) reported 35 minutes ago

  @ACTFibernet Since yesterday ur doing the same ...worst

• 
  Raja M (@Rhythm_Reverie_) reported 37 minutes ago

  @ACTFibernet I paid 5000 to an outside technician to fix my issue. Your team have not fixed it.

• 
  Sameer Ahmed Khan (@khansameer71) reported 39 minutes ago

  @ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony

• 
  kanak prajapati (@polaroid080) reported 40 minutes ago

  @ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working

• 
  Arjun (@Arjun0h) reported 43 minutes ago

  @ACTFibernet the issue is not resolved.

• 
  muqthar ahmed (@muqthar27ahmed) reported 44 minutes ago

  @JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service

• 
  Raja M (@Rhythm_Reverie_) reported 51 minutes ago

  @ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.

• 
  yegayega (@YabaBabaYega) reported 52 minutes ago

  @ACTFibernet - stop harassing and calling/sending whatsapp messages. You have sent me 10 calls in 1 hour asking for subscription enquiry. I don't want your ****** internet service. *******.

• 
  Piyush Kumar (@basraniPiyush86) reported 57 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working since yesterday evening. SR: SR10179875776094. The promised resolution time has long passed, but there’s still no update or response. Please look into this urgently and restore the connection ASAP.

• 
  Rohan Thakkar (@rrthakkar1411) reported 58 minutes ago

  @ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.

• 
  i@m (@FiZbQ) reported 59 minutes ago

  I could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.

• 
  Roshan George (@GeorgeRoshanmba) reported 1 hour ago

  @ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.

• 
  Nitesh Singh (@NiteshS62998787) reported 1 hour ago

  @ACTFibernet sar please check my problem in dm

• 
  Umesh Rege (@frowzzy) reported 1 hour ago

  @TheSunilMittal @airtelindia you must learn customer service and support from @ACTFibernet ... internet is down for >24h and still no resolution in sight...really pathetic service