ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 10: Problems at ACT
ACT is having issues since 06:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, New Delhi, Chhindwāra, Bengaluru, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 3 hours ago |
|
Chennai
|
Internet | 8 hours ago |
|
New Delhi
|
Internet | 10 hours ago |
|
Hyderabad
|
Internet | 11 hours ago |
|
New Delhi
|
Internet | 11 hours ago |
|
Chhindwāra
|
Total Blackout | 14 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ravi Sinha (@sinharavi0506) reportedWorst internet service @ACTFibernet @ACTFibernetHYD @ACT_Issues . They will keep bluffing you after taking money. Is this the way you operate ? Just for installation we need to wait for days in this era ???
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Arooran (@_arooran_) reported@ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet I have been following up with ACT on an open case SR10380613665854.Have sent details & my location map in DM.ACT Engineer spoke promising to reconnect but it was not done despite repeated follow up.I have GX installation & have NO dues.Need HELP/connection URGENTLY.
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Harsh Chaudhary 🌞 (@Harshkitweets) reported@ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598
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Adarsh (@PuttiAdarsha) reported@ACTFibernet today billing team says that it is my problem that no engineer came to change the router mesh when my renewal was due so I will have to pay extra. This really was the straw.
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navdeep sachdeva (@navdeepsachdev4) reportedHey @ACTFibernet i took your connection 15 days back and o am still struggling. Your engineer promises to come everyday and never arrives. Do I expect a solve?
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zissou (@kunjiru91) reported@ACTFibernet Can I please talk to a human being from your team who can get something done? SR10280588837174 Please!!! Just so done with your service and support. Absolutely terrible.
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jyotirmaya sharma (@jyotirmaya56051) reported@ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.
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ATHIVENKATESAN T (@ATHIVENKAT) reported@airtelindia poor broadband service. No responsibility for restoration. Feeling guilty for switching to airtel. Small players like @ACTFibernet giving service. Planning to switch back to act.
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Adi (@AEditable) reported@ACTFibernet @ACTFibernetHYD I have raised disconnection request on 3rd June. SR10180564067294 . Kindly clear the new bill on my account and disconnect my service as requested at the earliest.
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Dinesh Palnati (@_palnati) reportedOver 24 hours without internet. ❌ Multiple false ETA timelines. ❌ Received a call promising quick resolution ❌ Still no internet At this point, the issue isn’t just the outage, it’s the lack of accountability.@ACTFibernet,@ACTFibernetHYD when will this actually be resolved?
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Krishna (@krishnapanjimar) reported@ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.
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Adv AK (@adv_007) reported@ACTFibernet your service has joined the league of elite as your fibernet gets disconnected frequently. @JioCare may have improved but your service is pathetic.
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GA (@rashtrawadime) reported@ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest
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Sridhar (@sridhar_gemini) reported@ACTFibernet Please refund the 2 months money which will be with you, I don't think you can provide a resolution.
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Nepal Madhireddy (@NepalMadhireddy) reportedDear @ACTFibernet @ACTFibernetHYD i live in the same community as Srini and its been 3 days…you are unable to fix a connection…and your customer support is terrible and till date nobody visited home not even a call on the status…how many days do you need to fix a connection?
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Soumyarka Gupta (@ShomthingToSay) reportedSo, @ACTFibernet has a company policy where if you pay them for any plan and subsequently move to a location where they don’t have service before the plan ends, they’ll NOT REFUND ANY MONEY. Whatever excess, they’ll keep! @MIB_India and @GoI_MeitY please note. This is robbery.
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Alam (@c_ALAM_ity) reported@ACTFibernet Day 7 since a service request has been raised and not even one follow up. Pathetic
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zeeshan ali (@123456789ali) reported@ACTFibernet no resolution .
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Sridhar (@sridhar_gemini) reported@ACTFibernet I have opened a ticket (SR11080511178584) almost a week ago for shifting my connection. I have not received any call from your team, if there is no resolution please refund my money. Your customer care number doesn't work either, pathetic.
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Arooran (@_arooran_) reportedI paid for a 3-month subscription, but your network quality is terrible. Customers shouldn't have to beg for the service they've already paid for. Either: Restore my connection immediately, Refund the downtime period, or I will cancel ACT and move to a competitor. #actfibernet
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I need to recharge my account, kindly help as I am facing issues.
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Alagesan M (@alagesanmano) reported@ACTFibernet There are two tickets one is related to technical the other one is related to billing. But when dialled it is automatically going to technical even though i dialled the billing team contact no. Technical team is telling to cancel their ticket to reach billing team
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Marwan (@Marwan_Atamimi) reported@ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?
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Rvsk⁷²💫 (@vskumar1972) reported@ACTFibernet Even the service people not even attending the calls. We are really frustrated
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Mohammed Rafiuddin (@rafiuddin431) reported@ACTFibernet Cancel my plan completely and refund my money. I renewed my plan on 19 May, and in this week itself internet was down 4 times. technician told he visited and made changes in mainbox, whereas box itself is inside our house and no one visisted. Pathetic service.
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Sambit Mohanty (@mohanty_sambit) reported@ACTFibernet SR10180478714564 it supposed complete bg yesterday but till now I have not received any call or any update on this..when can I expect to be done. All the customer care executive are telling different different story on this
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Worst service @DoT_India
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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kumaraswamy p (@Kumaraswamyp86) reported@ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.