ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 3 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Chennai
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nothing (@Flowerlikeilla) reportedHey @ACTFibernet We are losing patience here, it’s more than a day and you people haven’t resolved the issue. This is pathetic service from you people. You have crossed the estimated service resolving time. I think it’s high time people stop using Act Internet services
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Akash Agrawal (@akshagr27) reportedHello @ACTFibernet @FiberAct I had requested for a connection shift in bangalore. It has been more than 8 days. No update from ACT. The guy who was about to shift is not picking up the call. Customer support gives a new deadline every time you call. It is frustrating, bad service
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Dhahirasm (@dhahirasm) reported@ACTFibernet I had previously stated that my phone signal would not be available while I was at home, which is why I chose the @ACTFibernet . If you can, please contact me immediately.
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jaidev (@jaidev365) reported@ACTFibernet Service is worst while asking for subscription we get continuous calls however once paid to install the connection no one comes.i am waiting from morning.committed a time of 9.30 am and it's 12 now .I had to take off from my office today because of false commitment
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Kartik (@kartik9173) reported@ACT_Issues @ACTFibernetHYD @ACTFibernet Account I- 101644321862 Too many issues with the Internet now a days. Kindly assist in resolving the issue
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vikas kumar (@vikas_612) reported@ACTFibernet @ACTFibernet Internet has been down for more than 30 hours, and office work is badly affected. No follow-up call or proper update has been provided. This is really bad service and is seriously impacting my office work. Ticket No: SR10280406243134
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Devesh (@dude_nayak) reported@ACTFibernet My internet is not working from the past 3 days I’m tired of calling your IVR again and again No one from the ground team picks up the call. My work is suffering due to this. Fix my internet ASAP. Ticket ID : SR11080476925234
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kashipboyina (@kashipboyina) reported@ACTFibernet It has been almost 4 days, and the issue is still pending. We have checked your app, but there is no update available. I have also tried contacting your technician several times, but no one has answered the calls. This is not the right way to handle customer concern...
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Gururaj Sankh (@GSankh) reported@ACTFibernet I am having worst experience in my new connection. None of sales team members and back end team is activating ott promised along with my subscription.. They are demanding money for mobile no correction for no fault of mine. I have raised multiple tickets, no use.
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NARENDRA (@narenn86) reported@ACTFibernet Your ETR says 1pm tomorrow. We have work to do online. Will you reimburse for the damages or extend our validity for 24 hrs + outage ? This is not acceptable. In Bangalore you need 1 full day to resolve issues.
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet Useless fellows the issue has come back SR10180534803214
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Thamizhan (@ImThamizha) reported@ACTFibernet Ticket SR10380556056823 has been closed. Why are we on earth to close a ticket with out giving a resolution??
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Dhahirasm (@dhahirasm) reported@ACTFibernet And tell me about the date of unused .. it's easy to provide a local technical support number
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Kartik (@kartik9173) reported@ACTFibernet I know I only have created the ticket, The reason to bring issue here is to have a permanent solution, it's been almost 3-4. Not getting proper solution. Neither no Technical guy called and explaining the issue.
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Adi (@AEditable) reported@ACTFibernet @ACTFibernetHYD I have raised disconnection request on 3rd June. SR10180564067294 . Kindly clear the new bill on my account and disconnect my service as requested at the earliest.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD I have received the disconnection message. When I contacted customer care regarding the refund, your representatives informed me that the amount would only be transferred to another ACT account. This is unfair and was never disclosed when I took the
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Indian🇮🇳 (@helperindeed) reported@ACTFibernet This Tuesday you had internet cut issue now you repeated this Sunday. What's going on?
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.
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Chamandeep Singh Kapoor (@NanakFarms) reported@ACTFibernet my internet is not working again kindly check and get back. This is happening very frequently now
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raju (@rajuchinna300) reported@ACTFibernetHYD, @ACTFibernet hello, is this a network really, it's been 5 days without having a network, raised issues of no internet, no one contacted for resolution and still suffering. SR10180446074274, no one attended the issue. Can we raise this issue at @consumerforum_.
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Dinesh Palnati (@_palnati) reportedPathetic service from @ACTFibernet , 24+ hours of internet outage and counting. @ACTFibernet promised resolution by 9 AM, then silently moved it to 9 PM. Customers deserve better communication and accountability. Extremely disappointed with the service.
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Srinivas Konduru (@srinikonduru) reportedAnother disappointing experience with @ACTFibernetHYD. This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernetHYD, when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage
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Sachin (@SachinNJha) reportedNo internet since day before yesterday at 10 AM The Resolution time on the @ACTFibernet is still showing of 10 AM yesterday - and has not been updated. On the call centre number, nobody has a clue and they are only asking me to wait Very poor service in Dwarka
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jaidev (@jaidev365) reported@ACTFibernet None is responding to my calls.i stay in hyderabad qutbullapur area.if not able to deliver service in time why keep calling to get the installation why make us pay first and then do this kind of service!!! @reliancejio is better I feel regretting it
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Mohammed Sameer (@sameermoh) reported@ACTFibernet SR10180483914514 is still not resolved, the issue has been unresolved for 17 hours now. The ETR was 21:00 hrs. My day to day tasks are hampered because of your irresponsible messages and delay in resolving the issue with wrong ETR.
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Srinivas Konduru (@srinikonduru) reportedAnother disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage
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Ashish (@ashshri) reported@ACTFibernet Your service engineer closed it without resolution He is not picking calls, no acknowledgement, worst possible service
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet By what time is the technician expected to come and fix this issue?
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Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported@ACTFibernet I really frustrated that still the issue has not been solved, however I got a mail that complaint closed.. Modem is blinking green light but no internet connection yet. We are trying to reach your technicians, nobody picking the phone.. Total waste of money and time #PoorService
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Atharva Pandey (@Atharva93602372) reported@ACTFibernet 2) which is completely unacceptable for a broadband provider. Kindly stop sending automated responses and resolve the issue urgently. Ticket ID: [SR10780489440484] #ACTFibernet #PoorService