ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (74%)
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Wi-fi (16%)
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Total Blackout (8%)
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E-mail (1%)
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Phone (%)
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TV (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Delhi, Pālghāt, Cochin, Pune, Mumbai, Chhindwāra, Lucknow, Ludhiāna, Madurai, Mangalore, Coimbatore and Tumkūr.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Durgasuresh Kagitha
(@suresh_kvsd) reported
from
PETROL BUNK ORR, State of Karnataka
+1 : 7 times it’s down this month alone #actfibernet 👀 @reliancejio @airtelindia @HathwayBrdband
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Guruprasad Holla
(@guruholla) reported
from
PETROL BUNK ORR, State of Karnataka
Pathetic.. customer service team also not helpful. They don’t want to update status or fix the issues.. why can’t @ACTFibernet put in additional resources and fix if it’s a major outage... really poor customer service...5 days over and issue continues to be a problem...
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Krish Chow
(@saikrishnachow) reported
from
Rājendranagar, Telangana
Dear @ACTFibernet @ACTFibernetHYD , It is very frustrating with Act internet. This is third time in the period of one month that I am facing network issue and your will not respond . Why don't you tell this that you need 48 hrs to resolve when we are taking the connection
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Guruprasad Holla
(@guruholla) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Forth day almost done.. and guess what NO one from ACT has even bothered to call or come attend the issue!!! @ACTFibernet shame.Customers can understand if there is a major issue fiber cut what ever but what they don’t is sloppiness and don’t care attitude! Escalations don’t help
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Samuel Chris
(@SamuelRap) reported
from
Coimbatore, State of Tamil Nādu
@ACTFibernet hi your broadband service is really shabby to the core. Every month one week there is no internet and issue is not resolved for the past six months. No response in customer care also. Pathetic
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Guruprasad Holla
(@guruholla) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Customer service has no clue as to what is happening... once they say fiber cut, the other time they say problem with the box .. now he says something else... interestingly actual engineer never tired up still ...
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Mehul Jain
(@ajmehul) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet past 4 days internet is not working. Complain has been logged but till now no action has been taken. And technician has been assigned but not picking up call.
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Venky Deejay
(@venkydeejay) reported
from
Saidapet, State of Tamil Nādu
@harish2you @ACTFibernet @ACTFibernetHYD Rip @ACTFibernet I have been living with slow internet for months. Though they have tat for every issue reported, most of them were temp fix for me!
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Abhinandan Nath Tripathi
(@abhiachal2007) reported
from
PETROL BUNK ORR, State of Karnataka
This shows service provided by consumer by @ACTFibernet. Disgusting and very irritated now
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Guruprasad Holla
(@guruholla) reported
from
PETROL BUNK ORR, State of Karnataka
3rd day of outage. No one .. no one from @ACTFibernet has shown up. They try to close the ticket without resolution. They lie to customer that they will send the tech engineer.. at the end of the day #sadcustomer #unhappycustomer
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Praveen Gunturu
(@prawin008) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet But customer service is worst and connectivity also Raised a complaint on 15th Nov no response from you
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Ramakanth Duvalla
(@ramakanth26) reported
from
Annāram, Telangana
@ACTFibernetHYD @ACTFibernet Where ever you move , service us going to be parhetic as always few more weeks waiting for JioFiber
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Anshuman Sinha
(@anshu_01) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet When is my service issue going to be resolved .... Service Request No SR10232561847362...BTW Thanks for ruining the weekend
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Abhinandan Nath Tripathi
(@abhiachal2007) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet 7th outage in a month... But bill will be taken for whole month. Each outage lasted more than 36 hours to restore properly... Raised request SR10232659406372 for the issue and afterwards trying to reach customer care number 9121212121 and still in queue for 2 hours
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Kshitij Khandelwal
(@kshitijgokul) reported
from
Bengaluru, State of Karnataka
If I have to call your customer service one more time, I will absolutely lose it. @ACTFibernet I already regret buying your internet even before I’ve started using it. Please don’t make it worse. Help me soon OR I WILL CRY. (11/11)
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Naveen
(@naveenashish21) reported
from
Bengaluru, State of Karnataka
@ACTFibernet I dono why it is happening like dis,I have opted for act last week and paid the amount on last Wed, but stil they have not installed it,I am keep oncalling them and they were like, it will resolve in 24 hrs, but already one week over no update please help me......
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Midhun Manohar. M
(@midhun677) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet I am filled with days of outage now. 5 days and counting. #unprofessional #unethical company ever. #noshame
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Manopari
(@manopari_9) reported
from
Pallāvaram, State of Tamil Nādu
@ACTFibernet Worst in network connection, just advertisement only not worth for that
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Jagadish Goud Tirumala
(@jagadish1521) reported
from
PETROL BUNK ORR, State of Karnataka
@harish2you @ACTFibernet @ACTFibernetHYD I raised request 15 days back.till now no response... So careless about their customers. It's time to change the network.
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ABHINAV UPADHYAYA
(@uabhinav) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet really poor service and connectivity. Frequent disconnections and low coverage even after using the latest router. A mistake to go with ACT. #ISP #poor #wifi #internet #unhappy #timetoswitch
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Anshuman Sinha
(@anshu_01) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Ticket was closed but issue was not yet resolved ... Have reopened the ticket ... Please look into it
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Ipsita Thakur
(@Ipsita_thakur) reported
from
PETROL BUNK ORR, State of Karnataka
@ACT @ACTFibernet it's been more than 24 hrs that I do not have internet connection, called the customer care "n" number of times and heard nothing from them. The apathy is so palpable everywhere, this is so irritating when service providers do not show any accountability!
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Midhun Manohar. M
(@midhun677) reported
from
PETROL BUNK ORR, State of Karnataka
@luckygags @ACTFibernet Wow, I thought it's just me who is the victim. Internet is down since 72+ hours now. They have only one dialogue to reply everytime #dissappointingService
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vishnu
(@vishnu_varadhan) reported
from
Rājendranagar, Telangana
@ACTFibernet I pay you 1400 for my 100 Mbps internet and I dont even get 2mbps speed! Me and my wife don't even get Wi-Fi in the next room! No signal at all! I sit next to the router still nothing! Raised complaints no help! One of the worst connections and support
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shiv bk
(@shivbk04) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet this my 3rd tweet for u people. I have not received any kind of response from your end. No proper customer response it’s really shame .
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Chhandak Chakraborty
(@ChhandakChakra2) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet *******!! Shut your ******* Internet service!! Go and lick your own *****...Bloody Money Snatchers....
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Guruprasad Holla
(@guruholla) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Fifth day and issue still not resolved @ACTFibernet 😔
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Ramakanth Duvalla
(@ramakanth26) reported
from
Annāram, Telangana
@ACTFibernetHYD @ACTFibernet Pathetic service no reponse from team,internet disconnects 4-5 times each day f***ing management does nothing for the customers
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Tuhendu Das
(@mail2tonnie) reported
from
Rājendranagar, Telangana
They are like that! Most disgusting service in Hyderabad! @ACTFibernet
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Kshitij Khandelwal
(@kshitijgokul) reported
from
Bengaluru, State of Karnataka
Big thanks to @ACTFibernet’s customer service team for doing ABSOLUTELY NOTHING. Your not-so-concerned team that is supposed to call back is yet to reach out to me and your app has so many bugs that Timon and Pumba won’t have to search for food their entire life. (10/n)