ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (29%)
• Total Blackout (8%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Hyderabad, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Chennai	Wi-fi	38 minutes ago
Chennai	Internet	21 hours ago
Chhindwāra	Wi-fi	1 day ago
Hyderabad	Total Blackout	1 day ago
Hyderabad	Internet	3 days ago
Hyderabad	Wi-fi	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shashank Shekhar (@shashank24ten) reported 3 minutes ago

  This level of service is unacceptable. Strongly urge residents in Aparna societies in Hyderabad Nallagandla area to consider alternatives like Pioneer. @ACTFibernet please fix this ASAP!

• 
  dinkar Singh (@dinkarsinghh) reported 4 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  Suresh (@IMSuresh_Dreams) reported 4 minutes ago

  @ACTFibernet there is fibre cable cut issue happening every month now my Internet is down from morning and also slow speed scam selling Internet plans for higher rate but the actual speed we are getting is very low when are you going to address these issues ? Poor service

• 
  Naresh Aswani (@nareshaswani) reported 8 minutes ago

  @ACTFibernet Your ott plan does not work properly. Sony liv not working since last 10 days. Your customercare want to close the complaint without resolution. Pathetic.

• 
  Narendrababu (@penbabu) reported 15 minutes ago

  @ACTFibernet Till now I have not got proper resolution. Customer care is saying mobile number changed but they will charge for ott to be activated. I fail to understand why. Absolute harassment of consumer. Every time I call I have to repeat all the story to customer care.

• 
  dinkar Singh (@dinkarsinghh) reported 15 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  dinkar Singh (@dinkarsinghh) reported 16 minutes ago

  @ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad

• 
  bhargav krishna (@BkThoughts24) reported 19 minutes ago

  @ACTFibernet worst service ever.Misled with false info installed wifi and now no response, Total fraud experience, Fix this asap.

• 
  Shashank Shekhar (@shashank24ten) reported 20 minutes ago

  @ACTFibernet Absolutely frustrated with ACT Fibernet. My internet has been down for 2+ days despite being on their premium 1TB plan. Other apartments in the same building have connectivity, clearly pointing to an issue with their wiring/splicing setup — yet no resolution

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 20 minutes ago

  @ACTFibernet would you care to explain why did my 5g network decide to disappear out of thin air? Before an unexcused network outage and now this? Really? How much do you want to get rid of me? I dont want a network that i am forced to restart my router for 5g network everyday 🫠

• 
  R K Malhotra (@rkmalh1956) reported 23 minutes ago

  @ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.

• 
  Priyam Pradhan (@PradhanPri64928) reported 30 minutes ago

  @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

• 
  Bikash Rana (@BikashRana101) reported 31 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD Your Internet is not working again. It was off the whole night last week. Today it’s gone again.

• 
  Vinay Kulkarni (@vinkulkarni83) reported 35 minutes ago

  @ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)

• 
  manuvachanam (@manuvachanam) reported 36 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Priyam Pradhan (@PradhanPri64928) reported 37 minutes ago

  @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

• 
  user636811 (@user21098) reported 40 minutes ago

  @ACTFibernet Hi, I have not received any proper response and today on a call from your team and they clearly denied the router mentioned earlier and proper support. Hence I have cancelled my plan effective 10-04-26 with act fibernet and will require the entire payment refunded as the plan

• 
  Karthik Mukund (@karthik_mukund) reported 41 minutes ago

  @ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?

• 
  Ar Dev (@AravindDevanat1) reported 41 minutes ago

  @ACTFibernet There is no resolution at sight. Why is this nit attended on priority ? I have paid you for a yearly subscription and there is no internet for 24 hrs in a metro. No one is reachable. Pathetic customer support

• 
  Great India (@greatindia123) reported 42 minutes ago

  @gayatri008_16 @ACTFibernet You are not using the right service provider.

• 
  user636811 (@user21098) reported 43 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Panchali Das (@PanchaliDas4) reported 45 minutes ago

  @ACTFibernet 48 hours and still no resolution

• 
  Kavitha Naresh (@cavy301) reported 46 minutes ago

  @ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling

• 
  😷 (@iamsriram98) reported 46 minutes ago

  .@ACTFibernet there is an issue with your service once every 2 weeks, do you realise people need internet to work from their homes? When I raise a ticket you tell me you'll only resolve it at 9pm. Absolutely terrible service every single time.

• 
  dinkar Singh (@dinkarsinghh) reported 47 minutes ago

  @ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service

• 
  Saurav Chakraborty (@Saurav23121990) reported 52 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  user636811 (@user21098) reported 53 minutes ago

  @ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.

• 
  Ar Dev (@AravindDevanat1) reported 59 minutes ago

  @ACTFibernet @jagograhakjago @ACT_Issues No internet connection for more than 20 hrs and no resolution yet. Such a pathetic service. Give me proper timeline for resolving the issue. Ticket no :  SR10379716448026

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 1 hour ago

  @ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 1 hour ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service