ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Madurai |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sugan Krishna
(@sugankrishna039) reported
@ACTFibernet Received a call yesterday from your customer service executive and he promised everything will be sorted by yesterday evening itself. But till now, nothing changed.
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CreativeWolf
(@CreativeWolf) reported
I rely on @ACTFibernet and it just has been dismal with daily disconnections affecting my work. Guess will have to take a backup connection now. I'd prefer a high speed wireless service provider though. Any recommendations?
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Mʋʀʋʛaŋ Sʋbʀaɱanɩaŋ🌀
(@murugans1011) reported
@ACTFibernet Internet is not working for past 12 hours. ticket raised resolution time over still response. getting frequent disconnection. worst service.. planning for disconnection SR10363472828094
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senthilkumar
(@tsktsk123) reported
@ACTFibernet Still the issue not sorted, useless support. It's a routine with ACT FIBERNET. No clear ETA nor any call from act team for the call log raised. It's high time to move to airtel who offer quality support.
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Mudit Kaushik
(@MuditKkaushik) reported
@ACTFibernet / Been attempting to raise a complaint against non-functional internet but unable to understand if it has been registered and will be attended to asap?
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Ongoli Koushik
(@OngoliKoushik) reported
@manivel_gk @ACTFibernet #airtelblack only sounds promising but in reality it's totally different. I request you to see the other tweets of people using airtel black and then decide. Airtel is a total cheating network please take care. Thank you
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Sivakumar Desigar
(@SivaDesigar) reported
@ACTFibernet @chennaiactfiber - There is no service for the last 7 days (SR10363468684504) & customer service is horrendous.Service disruption happens every month & it's a habit. You also send bill for not providing the service. #sloppyservice
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Abdul Gafoor Junaidi
(@GafoorAlJunaidi) reported
@ACTFibernet worst service Your ACT Fibernet Ticket no: SR10163477574464 has been registered.
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CreativeWolf
(@CreativeWolf) reported
@ACTFibernet Your team has been looking into this for last 15+ days with no permanent solution whatsoever. After several years of being your ambassador I'm extremely disappointed.
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Ranganathan
(@rangan68) reported
@ACTFibernet No connection for past 3 days. Raised service req still waiting.
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Chandan Pasunoori
(@FastCP) reported
@ACTFibernet internet is not working, compliant raised no response, no calls, how supposed trust act ?
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senthilkumar
(@tsktsk123) reported
@ACTFibernet Still the issue not sorted, useless support. It's a routine with ACT FIBERNET. No clear ETA nor any call from act team for the call log raised. It's high time to move to airtel who offer quality support.
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Mʋʀʋʛaŋ Sʋbʀaɱanɩaŋ🌀
(@murugans1011) reported
@ACTFibernet no one came for resolution complaint has been closed automatically.. worst service
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Manish Srivastava
(@Manish_334) reported
@ACTFibernet No Call back, No resolution yet, Can you give me tentative timeline, by when you refund.
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Shaswath Arun
(@shaswatharun) reported
Switched from @ACTFibernet to @reliancejio @JioFiberChennai . Poor response from ACT. Our internet connection was down from Nov 7th and the service guy came after 3days. Due to heavy rains, our router was damaged and he said the router has a warranty of 6months only. (1/n)
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yaseen hussaini
(@akramyaseen2) reported
@ACTFibernet @Venk_SA Ur only regret but not refund to the customer
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Yogesh Raj
(@Yogesh_Raj_46) reported
@revrevu21 @ACTFibernet @ACTFibernet at least respond to these tweets and update the status. Don't let your valuable customers to think that you are the worst customer care service
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Rêv Pãpü
(@revrevu21) reported
@Yogesh_Raj_46 @ACTFibernet #ACTFibernet 0% customer service.
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Rêv Pãpü
(@revrevu21) reported
@ACTFibernet @ACTFibernet till now you are not responding. 4 days completed .still issue not fixed. Please let us know if you can't solve the issue. We will look into some other better fibernet. Not even responding to our tweet also. Worst customer service ever seen.
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பிரவீன் திரு
(@P_K_Thiru) reported
@HathwayBrdband @HathwayBrdband what happened to my complaint? It's been 2 days now without network. I never had this kinda issues with @ACTFibernet. I think it's time to switch back to ACT now. #HathwayBroadband
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Ani
(@anibhat123) reported
@ACTFibernet Yesterday, I have paid an amount of 8,389.80 for my bill dated November 1, 2021. My Act id is 102018341531. I am based out of Bangalore. The payment does not reflect in my account. I have mailed/called customer care. Nothing has happened yet. Needed resolution ASAP
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Raja
(@Rajais) reported
@ACTFibernet how many more ages will it take to fix the issue despite several follow-ups?? 4 days is too much albeit no rains nor water logging...
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Praneeth
(@Praneeth0723) reported
@ACTFibernet Worst customer care ever. Un professional towards customers. You guys charge a huge amount for even one day of payment, but you won't compensate for internet blockage. SR10463476052604.
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Vignesh.S
(@vickyfan4arr) reported
@ACTFibernet Yes after 2 days of worst experience. Thanks.
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digvijayreddy
(@digvijayreddys) reported
@ACTFibernet Thanks it has been solved. whom to contact next for refund please help
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Sanjay Kumar Pandit
(@sanjay_BorN2wiN) reported
@ACTFibernet Really worst and pathetic service. No use to call your customer care team. As they don't have any details rather than raising tickets... Keep on committing false commitment from beginning.. if such issue persist i won't suggest any one to choose #Actfibernet
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yaseen hussaini
(@akramyaseen2) reported
@ACTFibernet ACT Fiber company is big fraud.... please my friends don't buy this connection as it is selling its connection to customer and then taking more extra month amount for which we don't use. More over the executive person will lie u saying its prepaid but its actually
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Gautam Prasad
(@_gautam_prasad_) reported
@ACTFibernet They have charged me ₹3841. Marketing team say your connection will be provided with in 2 days. The technician says it is not possible to send the fiber connection in your area. Now both are not picking up the call. What kind of customer service is this?
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Koushik
(@Koushik09665103) reported
@ACTFibernet Hi team, My internet is not working, kindly please check and fix the problem ASAP. I am WFH so I cannot afford internet down time. Accoubt No/ User ID : 1025207344603 Tickets # SR10263476726424 Location : Bangalore Thanks and regards, Koushik C
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Naresh.Govind
(@naresh_govind) reported
@ACTFibernet Still haven’t solved the issue. Very poor response.Cancelling the connection .