ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 15: Problems at ACT
ACT is having issues since 02:10 PM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Arun Kumar Sagar
(@Sagarji_kerala) reported
@ACTFibernet Can someone help me with new plans? I want to close it before the 15th of the current month.
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SATYANARAYANA SVV
(@svsatya446) reported
@ACTFibernet Charged ₹118 penalty for paying on the 16th, then forced a ₹50 price hike without customer consent. Forced upgrade, forced price hike are NOT customer service. Where is opt-in? Why no option to keep the existing plan in the email communication? Do the needful.
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Debasish sahu
(@Jagowithdebasis) reported
@ACTFibernet 24 hour done, no resolution yet @ACTFibernet
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vipul kumar🇮🇳
(@vipul2591) reported
@ACTFibernet Request to ACT: Please relocate the junction box installed on the front wall of our shop asap. It is disturbing customers and blocking space needed for book racks. Service Request: SR11078966075194 #ACTFibernet #CustomerSupport
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Rkrish
(@rkrishrkrish12) reported
@ACTFibernet SR10178963318764 Why there will always be a Junction box issue? Just 2 weeks back same problem occurred and now again?
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TheCentristView
(@centristvw) reported
Don’t take connection in @ACTFibernet . Such a worst customer service they have. My issue is taking more than 7 days and today another issue in Internet is happening.I think that’s why they collect bulk amount from us rather than monthly. #actfibernet #worstcustomersupport #wifi
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Jaimin Parmar
(@JaiminParm66767) reported
@ACTFibernet Pathetic service! Extremely slow speeds, constant disconnections, multiple complaints ignored for weeks/months. Already stopped my office account due to this nonsense, and I will NOT renew my home connection either. No real help from support or technicians.
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suneel
(@suneel03539946) reported
@ACTFibernet @ACTFibernet when will be the complaint resolved?
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rAnJITH Jeyasingh
(@ranjithj1985) reported
Hi I am not a customer of ACT Fiber. It was found that ACT Fiber had unauthorisedly drawn electricity from my service connection without my consent,which constitutes electricity theft under the Electricity Act, 2003 Legal notice as well folowup email sent No action @ACTFibernet
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Saste Log
(@sastelog20) reported
@ACTFibernet 7 days ago I had a raised a connection shifting request after being a loyal customer for 7 years, now I think I will be changing my wifi to Jio or Airtel because no one from your company bothers to even call for the connection shifting!!!!
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abha chand sharma
(@abha03jul) reported
@ACTFibernet , It's been second day when the internet issue will be resolved? Why taking so much?
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Debasish sahu
(@Jagowithdebasis) reported
Act fiber net is harassing the customer from last Month not able to solve and not refund me @ACTFibernet @jagograhakjago Acc no 123776748847
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Nishu A
(@NishuA11) reported
@ACTFibernet wht kind of service.. everytime it's gets disconnected.
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Pixel Myst
(@Saraths_Here) reported
@ACTFibernet please assist. Wifi is connected but the internet is not working. I am doing work from home and need this to be resolved as soon as possible SR10378962998234
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Syed Bilal
(@iam_Sbilal) reported
@ACTFibernet As per your request I had opted for your services but now I'm facing issues with your network as well. This is the 4th time within 40 days. If this is the issue I'll cancel the services Your ACT Fibernet Ticket no: SR10278972374204 has been registered. Our team will ensure fast.
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suneel
(@suneel03539946) reported
From yesterday internet is down, yet no solution is been provided. @ACTFibernet
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dilipraj
(@rajAllen22) reported
@ACTFibernet SR10378715820194 for connection shifting. The engineer informed that the box needs to be fixed However, when I called the concerned person, he said the ticket was closed, but my ticket is still showing as open. I am available only today to fix the box.
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Jain K.
(@cciyappa) reported
@ACTFibernet its been 6 hours team & their is no wifi. Have spken to your customer service team, highly unprofessional. SR11878966665734
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dilipraj
(@rajAllen22) reported
Please confirm if you are willing to do it, otherwise I will switch to another service provider.@ACTFibernet
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abha chand sharma
(@abha03jul) reported
@ACTFibernet Hi, when the issue can be resolved
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Alvin
(@alvinintouch) reported
@ACTFibernet Now tell me in which date you start working on this ticket. Still issue not solved
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Santosh
(@santu480) reported
@ACTFibernet Let’s see how fast the resolution will be. This will be final chance that I wanted to give you
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VIKRAM ROLI
(@VIKRAMROLI1) reported
@ACTFibernet Dear ACT , ACT CEO Srinivasa Rao , I've been requesting relocation of my connection for the past 18 days. No resolution,no update at all inspite of twice raising tickets. All followups ignored . Is this how ACT treats it's customers? UTTERLY DISAPPOINTED.
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Shubham Singh
(@feeling_shhub) reported
@ACTFibernet it's been a regular practice of ACT to shop internet, since 2 months I have been regularly complaining but no action has been taken. Do I stop using @ACTFibernet now and find a different operator. Kindly resolve the issue ASAP #actfibernet #foolingcustomers
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abha chand sharma
(@abha03jul) reported
Hi @ACTFibernet, When issue can be resolved?
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Santosh
(@santu480) reported
@ACTFibernet Replied you with the details. Look at it and let me know, if you really interested to increase customer base. With this kind of service you cannot. People will think before opting for your services.
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prateek gupta
(@guptaprateek017) reported
@ACTFibernet pathetic service. Raised ticket for shifting one week back. Still no response at all. Field executive not knowing whose ticket this is assigned to.
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Matrish
(@matrishmangal) reported
@ACTFibernet i recently upgraded my internet plan (a/c 101695177912),service guy came for upgrade router then he screwed whole setup.I realized late since i have multiple provider connection.I am chasing him for fixing and he is lying that he will visit today. Horrible experience
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Jaimin Parmar
(@JaiminParm66767) reported
@ACTFibernet Your service is truly pathetic—slow speeds, drops, zero response to complaints. Stopped office account, won't renew home. Fix this or lose more customers! #ACTFibernet #BadService
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suneel
(@suneel03539946) reported
@ACTFibernet When the solution will be provided, its been more than 36 hours.