ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Ahmedabad, Chennai, Hyderabad, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Chhindwāra	Internet	20 hours ago
Ahmedabad	Internet	1 day ago
Chennai	Wi-fi	1 day ago
Hyderabad	E-mail	2 days ago
Chhindwāra	Wi-fi	2 days ago
New Delhi	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported 7 minutes ago

  Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet

• 
  Rahul (@naamsunahogaa) reported 8 minutes ago

  Need help @ACTFibernet connect through dm

• 
  Nandha Kumar Krishnan (@nandhasa1986) reported 8 minutes ago

  @THE_INDRA_KUMAR @ACTFibernet If you call to customer care they respond with all sweet words. Better to drop mail for proof from our end for tracking, additionally we can raise customer dispute.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 8 minutes ago

  If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

• 
  Hellblaze (@lonewolf9029) reported 11 minutes ago

  Got the new connection last Sunday & 2 days later on Tuesday evening the internet went down. Raised the ticket with you but till now there is no update. Customer support kept on saying to wait for 1 hour but i see no end to this. SR11081169000614 @ACTFibernet

• 
  Vivek నాళ్ళ (@NallaVivek) reported 12 minutes ago

  @ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra

• 
  nithitsuki.com (@nithitsuki) reported 18 minutes ago

  @adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs

• 
  tnwatch (@tnwatch1) reported 18 minutes ago

  @THE_INDRA_KUMAR @ACTFibernet @ACTFibernet nowadays not even attending complaints, Speed also 'dead slow' But 'on-time ' they knock the door with monthly bill

• 
  Manish Periwal (@mperiwal14) reported 22 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613

• 
  Bhujanga Rao (@bhujangarao0292) reported 22 minutes ago

  @ACTFibernet Always worst services by act people. No doubt about this

• 
  Yuvaraja (@Yuvanames) reported 26 minutes ago

  @ACTFibernet @ACTFibernet Please provide a proper explanation and resolution. Requesting the National Consumer Helpline (NCH) @nch1915 to kindly intervene and look into this matter. NCH Docket Number: 9760824

• 
  Sampath PSPK (@SampathPSPK_) reported 26 minutes ago

  @ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 30 minutes ago

  @ACTFibernet I am getting only the update not the resolution.

• 
  Arun (@ArunachalaRaman) reported 31 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported 35 minutes ago

  @ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.

• 
  Alagappan Subramania (@al250849) reported 37 minutes ago

  @ACTFibernet I need to have with engineer in your common network line also . I want to request him to realign the wire from box to our home !! Since it is in very low height lorry and van pass over will definitely hit . Hence requesting to share or tell him to call me asap please

• 
  Abhishek Kothari (@DatsAbk) reported 38 minutes ago

  @ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!

• 
  Satadru Deb (@1400MicroGrams) reported 40 minutes ago

  @ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public

• 
  Kiran Kumar Pavuluri (@pvrkiran) reported 46 minutes ago

  @ACTFibernet You are only regretting still no action has come ... I paid for a service and it's been 10 days...

• 
  Suresh Kumar H (@sureshkumarh90) reported 48 minutes ago

  Since @Airtel_Presence seems unwilling to support existing customers, I’m looking to switch providers. @ACTFibernet and @JioFiber, if you can provide a reliable broadband connection and prompt customer support in my area, please reach out to me. I’m ready to make the switch.

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 48 minutes ago

  @ACTFibernet Please ensure that ACT refunds the charges for the down time

• 
  Ramjee Madina (@ramjee_rm) reported 49 minutes ago

  @ACTFibernet When I will get resolution

• 
  EnriqueTheRed (@henricpeter) reported 51 minutes ago

  @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

• 
  Anang madhav (@Ansharma9871) reported 51 minutes ago

  @ACTFibernet Why should I pay any due amount when my 3-month plan has not even expired? Why have you suspended my service before the validity ends? Please explain the reason for generating this due amount

• 
  Irshad (@irshu2) reported 54 minutes ago

  @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 54 minutes ago

  @ACTFibernet how long you want to wait ?? More than 2 days just to fix the issue in the box?? Crazy!!!

• 
  Carmelita Fernandes (@SocialCarmelita) reported 57 minutes ago

  @ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.

• 
  VANdaMAN (@vansharma) reported 60 minutes ago

  @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 1 hour ago

  The internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet

• 
  G.B (@BerwalGorav) reported 1 hour ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Literally the worst customer service ever