ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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snottynosed
(@snottynosed11) reported
Hey @ACTFibernet ! No response from customer care or the website regarding the connectivity issues (in Visakhapatnam) . Care to respond.?
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Madhu Krishna
(@iamMadhuKrishna) reported
@ACTFibernet Requesting you guys to give a quick solution to this.
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Charan Malladi
(@charanmalladi) reported
@ACTFibernet Looking into what exactly? Every other week there's some issue with your broadband. I have been trying to reach your customer service executive since morning there's no response whatsoever. Your local representatives are even rejecting calls.
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Chanti
(@unbroken_warmth) reported
@ACTFibernet whenever there is some internet issue, its a minimum courtesy to accept a complaint. Website / app / customer care number , none of them are working. I know your service is pathetic, but this is next level.
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Kishore Barik
(@KishoreBarik) reported
@ACTFibernet internet is down. Can't raise a ticket from the app, getting something went wrong message after few minutes. Not able to contact over the call centre saying it is busy. From last week too many times internet is down. If same continues, have to switch.
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Pavani_Chelluri
(@ChelluriPavani) reported
@ACTFibernet wth is wrong with the connection now? It's Monday and no internet..it sucks !! I tried calling the customer service but no use 😑
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Irfan Khan
(@Irfankhan4122) reported
from
Rājendranagar, Telangana
@ACTFibernet @ACTFibernet @ACTFibernetHYD why my issues has not been solved yet? What about your agent commitment from billing team name - Sandeep? What is he or your organization doing with false commitmentz? You need to shut your organization
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Dinesh Anjuri
(@dineshanjuri5) reported
@ACTFibernet There seems to be a Internet outage in Vizag as per discussion with your Customer Care Representative. Can you post about this outage, so working employees like us, use it as a reference.
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Rajesh Uppal
(@RajeshUppal1967) reported
@ACTFibernet No one neither contacted us nor internet connected. Very bad experience with act
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saideep cherukuri
(@saideepch) reported
@ACTFibernet pathetic experience from you guys no internet access from morning, couldn't open your app because it has worse interface,tried calling your customer care they are response less just cut the call without explanation, couldn't use chat box because of internal error.
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saravana kumar
(@saravana1089890) reported
@ACTFibernet No internet on Monday morning and wfh not yet started for this week.Last 4hours I'm trying to reach act customer care via call and chat but no luck. May be just 5mins technical assistance required so Do the needful ASAP.
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Savan Jain
(@jainsavan) reported
@kmrprvin @ACTFibernet Even in Rajahmundry same problem😐
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Uday Kumar
(@UdayKum14680926) reported
@ACTFibernetHYD @ACTFibernet Hello ACT, I am unable to access internet . also I am unable to open ACT app to raise complaint. Request you to plz help me . Customer id 101574185607 Requesting for call back .
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saravana kumar
(@saravana1089890) reported
@ACTFibernet no internet on Monday morning bd wfh not yet started for this week. Trying to reach act customer care via call and chat lady 3hours but no luck. Please do the needful ASAP. Just technical assistance required.
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Raghavendra
(@Raghavendra1851) reported
@ACTFibernet my wifi's stopped working and I tried to contact customer support through call and app they're not even answering,can you contact me for query please?
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saravana kumar
(@saravana1089890) reported
@ACTFibernet No internet on Monday morning and wfh not yet started for this week. Trying to reach act customer care via call and chat lady 3hours but no luck. Please do the needful ASAP. Just 5mins technical assistance required but not able to contact any of your staff.
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Saibadrish Saride
(@SaibadrishS) reported
@ACTFibernet Please help me out with the internet connectivity? I'm unable to even login into the app to raise an issue? We need to work from home and no response? Someone assists pls ?
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Samyuktha Arikarevula
(@SArikarevula) reported
@ACTFibernet Your CSR's are just putting me on hold & never coming back. I'm not even able too use your mobile app because of your internal issues. You expect us to pay for 6 months at a time so that we can't even cancel. THANK YOU for your amazing service.
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RAM
(@Ramz4ram) reported
Hey @ACTFibernet, your customer care numbers 9121212121 and 7288999999 - not receiving any response when reaching out to them for raising complaint. Can some one DM me from your team so that I can verify them about my issue.
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Amit Pandey
(@Amit_Pandey_AP) reported
@ACTFibernet SR SR10258661626607 Pending from 10 days,no response. Worst customer experience. #NoValueForCustomers Please avoid using Act.
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Madhu Krishna
(@iamMadhuKrishna) reported
@ACTFibernet requesting you guys for a quick solution.
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Sameer Culli
(@SameerCulli) reported
@kmrprvin @ACTFibernet Net not working for me too in Vizag
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Debashish Ghatak
(@deba_ghtk) reported
@ACTFibernet Trying to contact you folks for the 3rd day today. Absolutely no reply from your end. Urgently need some resolution right now or I am switching to a different ISP tomorrow @ACTFibernet pathetic customer service
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🤢🤢
(@maheshtweetzz) reported
@Kareem_CPT @prakashraj_Jspk @ACTFibernet Present broadband lo best service veedidhi minimal issues
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Akhil Varma
(@real_akhilvarma) reported
@kmrprvin @ACTFibernet Same not working for me in Vizag
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Shiva Chinthala🇮🇳
(@ShivaChinthala1) reported
@ACTFibernet the internet connection is down from past 1 hour and I couldn't raise a complaint through app or website..
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Akhtar
(@Akhtar09151732) reported
@ACTFibernet internet is not working form morning in vizag. Neither Helpdesk works nor app responds to queries. This is so stupid. Also there is no statement from company about any outage and resolution time. Closing Helpdesk number is not the right way of responding to customer
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Srikanth Akella
(@SrikanthAkella2) reported
@ACTFibernet Internet isn't working at my place. I am unable to lodge a complaint as well. Your customer service app doesn't work whatsApp doesn't provide any resolution and your customer care numbers never work. You have an absolutely pathetic customer greivance redressal system
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adityaankana
(@AdityaAnkana) reported
@ACTFibernet there is an issue with the internet service Register ph no 9618260375
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Samyuktha Arikarevula
(@SArikarevula) reported
@ACTFibernet I'm really sorry. I'm listening to this response from 2 months. So far i'm not able to resolve this issue. I think it would be better to cancel this connection now.