ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Visakhapatnam, Hyderabad, Chhindwāra, Bengaluru, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, and Kanpur.

City	Problem Type	Report Time
Visakhapatnam	Total Blackout	4 hours ago
Hyderabad	Wi-fi	7 hours ago
Hyderabad	Total Blackout	8 hours ago
Hyderabad	Total Blackout	10 hours ago
Visakhapatnam	Total Blackout	10 hours ago
Chhindwāra	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  saravanan s (@ssaravananmechg) reported 7 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 7 minutes ago

  @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative

• 
  Rakesh_R_Rao (@the_rao_boy) reported 11 minutes ago

  @ACTFibernet ETA of 21:00 has passed and it’s neither resolved nor any further updates. I’d want the refund or extension in the subscription for the amount of days the issue is resolved. Would you provide the Internet if we delayed the payment by even one day after the last date?

• 
  rahul thakur (@rahulthakur000) reported 14 minutes ago

  @ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know

• 
  ismail baumran (@ismailbinomer) reported 17 minutes ago

  @ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer

• 
  FAAN (@FANPIKILEPU1432) reported 17 minutes ago

  @MiskiFans @ACTFibernetHYD @ACTFibernet Bro naku kuda same ayndhi appudu nenu customer care lo straight away plan cancel chesina. Then they will connect with you their local service team. They will request you to continue ACT. After that, the next day the service team came to my home.

• 
  Hello (@whataboutri) reported 19 minutes ago

  @ACTFibernet your service is getting pathetic day by day. 2 SRs have been raised. It's been almost 20 days and no action. SR10280493409969 SR10280493410023 Bangalore people if this post reached to you, avoid ACT.

• 
  vishal heble (@vishalheble) reported 26 minutes ago

  @ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time

• 
  Uday M (@muvr) reported 27 minutes ago

  I have raised a complaint that my Internet is not working on 30/6 with the Service Request SR10180954236174. The issue is still not resolved. Worst Customer Service. @ACTFibernet @ACTFibernetHYD @FiberAct

• 
  Ayush Goyal (@ayush987goyal) reported 27 minutes ago

  The @ACTFibernet service in Blr is so terrible! They take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

• 
  tdas777 (@tdas777) reported 28 minutes ago

  @ACTFibernet internet is down. Unable to contact support via act app chat/phone. Pathetic service.

• 
  imAkhil (@saiakhil_09) reported 29 minutes ago

  @ACTFibernetHYD @ACTFibernet Facing frequent internet outages with ACT Fibernet yet again. I've raised another ticket, but this has become a recurring problem. Other ISPs in my apartment are working fine, while ACT users continue to face repeated disruptions. Very pathetic

• 
  RandomHuman (@vijaytnc) reported 32 minutes ago

  @ACTFibernet The nonsense continues. No one has come to move the connection. I wait for 20 min each time on a call then a hand off happens and the call is disconnected. Have done this 4 times. Over 2 hours lost just waiting on call. Ridiculous customer service

• 
  Sairam Veera (@saiveera8) reported 32 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days passed No Refund yet. @jagograhakjago

• 
  Rithin Sanjay (@rithinsanjay15) reported 35 minutes ago

  @ACTFibernet i am facing internet downtime from yesterday 5:30 but still no one has came to look. I didn’t get any call as well. I checked with the customer support and they said technician will call in 30 min around 1 o clock today but still no call came. SR10380793235454

• 
  Dinesh K (@dineshk6) reported 36 minutes ago

  @ACTFibernet, This is the 3rd time of a full-day Internet outage from ACT Broadband in Marathahalli. It always takes 8-10 hours to fix the issue. It's very poor Internet service in a tier 1 city like Bangalore.

• 
  syed (@syedhussain75) reported 38 minutes ago

  @ACTFibernet please restore my connection asap complaint no SR10180796381654

• 
  Kartikaya Joshi (@kjoshi0202) reported 38 minutes ago

  @ACTFibernet Ticket ID: SR10180988438314. No resolution, no technician, no callback. This is unacceptable. I had to return to the office and work late due to your excuses. I plan to complain publicly and discourage others from using ACT Fibernet. I'll switch providers tomorrow.

• 
  TBquickdropers (@bquickdrop36512) reported 39 minutes ago

  @ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254

• 
  Prabhanjan (@Prabhanjan1110) reported 39 minutes ago

  @ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.

• 
  Sriku P (@SrikuP93) reported 42 minutes ago

  @ACTFibernet Just checked, THERE IS NO CONNECTIVITY YET!!!! I HAVE RECEIVED NO RESPONSE FROM YOUR SIDE... ESCALATE THIS ISSUE! @ACTFibernet it is CAUSING A LOT OF INCONVENIENCE AND MAKING IT DIFFICULT TO WORK!! WHERE IS THE UPDATE?

• 
  Syed FX | Prop Trader | ICT (@Syed_4206) reported 44 minutes ago

  I have an active ACT fibernet connection. I tried to login my ACT fibernet app but recently its not logging in. I reinstalled the app and tried to login but it is saying as mobile number is not registered. I need immediate solution for this because my billing date is yet to come and i dont even know the exact date. Also i am without logging in App im unable to raise ticket for any issues , check usages etc.. So kindly fix this issue asap or give me any update why im facing this issue ? @ACTFibernet

• 
  revv500 (@revv5hundred) reported 44 minutes ago

  @JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today

• 
  sreeharsha elluru (@esharsha) reported 47 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet no resolution till now, not even a single effort to make it get resolved... Seems like no responsibility in the whole team

• 
  Ashish Bansal (Coolash) (@coolash71) reported 47 minutes ago

  @ACTFibernet Can someone from your escalation team contact me? I am getting no resolution from your team for a petty issue

• 
  Canute Angelo (@08aca24) reported 51 minutes ago

  @ACTFibernet I called sales 4 times. Spoke with 4 different people. The first lady's name i did not get. She was very rude. She did not understand the issue and kept saying it cannot be done today. Then came Merlin, who promised to get a supervisor online.

• 
  Raghu (@raghu42tweets) reported 53 minutes ago

  No Internet for more than 15 hours. ETR keeps changing. No one to contact. No update. The WORST customer care! No responsibility and accountability. @ACTFibernet

• 
  vishal heble (@vishalheble) reported 54 minutes ago

  @ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?

• 
  Prashanth Reddy (@Resilient437) reported 59 minutes ago

  @ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are

• 
  Shreyansh (@sahushreyansh) reported 59 minutes ago

  Looks like @ACTFibernet is facing outage all over?