ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, New Delhi, Chennai, Hyderabad, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Tanjore and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manojkumar
(@Manojku18426607) reported
@ACTFibernet Please cancel the account and refund the amount
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Anantha
(@julianschwinger) reported
@ACTFibernet Hi, my ac no is 103011266972. Your junction box is located at our house. Whenever there is a power outage, the connection goes off because backup battery is completely drained. I have contacted ur staff several times but of no avail. Kindly rectify at the earliest.
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Karthik Mungamuru
(@karthikmns) reported
@HathwayBrdband is your service available in 500083? I'm fed up with @ACTFibernet and looking to switch.
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Salil Malviya
(@SalilMalviya) reported
@ACTFibernet internet not working since last 24 hrs you people only loot money worst service provider complaint raised no resolution
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Piyush Khanduja
(@piyushkhanduja) reported
@ACTFibernet : ridiculously poor customer service. Internet has been down/frequently disconnected for weeks now.
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Manu Gupta
(@Manu13392Gupta) reported
@ACTFibernet you said. "router will be free if you take service for more than 3 month", I used it for more than a year and now you are sending me threats for legal proceedings for a 1000rs router. wow.. (1/3)
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Hari Nandan
(@MHariNandan) reported
@ACTFibernet my internet is still not working. There is no response from any of the ACT team. When will it be resolved ?
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Victor Emmanuel
(@VictorEmmanuelN) reported
@JioCare Justin, I'm running out of patience as this is the third day with unresolved internet issues and dealing with your arrogant engineers who don't even visit the site to fix things. Can you please give me ETA for fix or do you recommend that I opt for @ACTFibernet
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Shiva shankar
(@shiv6146) reported
@ACTFibernet I have been trying to contact your support number since yesterday and till now I got no response whatsoever... Resolve this asap
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Sandy
(@riddled_boi) reported
@ACTFibernet I've been having an issue with the Internet connection for the past 3 hours?? aggrieved with your customer service exec's replication as he said that It would take a whopping 24 hours to fix the connection. Merely preposterous.
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R Vijaya Kumar
(@vijayakumar9279) reported
@ACTFibernet CEO Mr.Balu Malladi, it is SHAMEFUL, neither you nor your company has taken any action or replied to my complaint dated 20.07.21. I wish to file CONSUMER FORUM CASE against you. Before that, I wish to exhaust other remedies. Please provide the address of OMBUDSMAN.
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MS
(@msundaramleo) reported
@DoT_India @ACTFibernet Iam going through mental agony and frustration. Refund of few accounts are processed without even any questions. It is taking too much of time to process my refund.Service request are just like that open and closed. No proper response From service provider
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Manojkumar
(@Manojku18426607) reported
@ACTFibernet Issue not been resolved... Your team member told that router will be replaced in 4 days but 1 week over no response from your team
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Jonathan Green
(@wdverocks666) reported
@shiv6146 @ACTFibernet I was able to recover my deactivated account with the help of @craig_cyber on Instagram. He is trusted and legit. Contact him. Am sure he will help
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Kenvat
(@wandereradi) reported
@ACTFibernet Yes. After multiple follow ups and listening to false promises to retire services in a timely manner. There seems to be no coordination between the on ground support staff and online customer service team. I got only vague responses and no commitment to complete on time.
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Venk@t
(@venkatk99) reported
@ACTFibernet I know very well and had a very bad experience with these words and finally understood that nothing will be done from your side, so instead of asking you to resolve its always better to switch and not recommend to anyone.
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Almas Quadri
(@AlmasQuadri3) reported
@ACTFibernet Hi account number 101858065113, this is the 4th time the connection got disconnected and every songle time i raise the issue it's taking more then 48 hours to resolve the issue. Untill then there won't be any comm from ur side. I demand the compensation fr my loss.
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Aram Bhusal
(@phoenixwizard) reported
@ACTFibernet my Internet is down and your app is not letting me log in. Plz register a complain and help resolve asap.
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Ideaman
(@Ideaman30668236) reported
@ACTFibernet I have been trying to get help to move my services for a while. Probably if you guys don't connect with me new internet service provider will be a good change for me.
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Ranjith
(@ranjithkaddy) reported
@ACTFibernet My name is Ranjith having Act account number 101004683609. I am associated with Act for past 11 yrs. The service was good earlier now it is becoming worst and pathetic....every week there will be 2 days of down time.... kindly provide permanent solution..
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Almas Quadri
(@AlmasQuadri3) reported
@ACTFibernet Thnks fr responding but what about the loss whch hpnd due to unavailablility of network. I wrkng frm home n for couple of days i was given LOP fr my salary.
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Karthik Mungamuru
(@karthikmns) reported
@ACTFibernet you have a pathetic technical team. Every alternate day internet gets disconnected. No one is able to fix it.
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Vaibhav Chauhan
(@ani_vaibhav) reported
@ACTFibernet Sorry for delay as was stuck in some work… yes the issue has was resolved after the tweet but outage was of 3 days before it was resolved.
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Kookie Doddu
(@kookie_doddu) reported
@ACTFibernet Been raising complaints multiple times since Friday. Still I'm not getting the internet connection. Very poor customer service. #ACTgiga
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Ranjith
(@ranjithkaddy) reported
@ACTFibernet I want a permanent solution not just doing temperory fix.....if you are not able to resolve my issue. Better I will move on with a different internet provider...
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Jugal N Singh
(@JugalNarain) reported
@ACTFibernet Worst cust. service & even worse complaint TAT. For 18 hours internet not working. Not the first time. This is after paying 100% annual advance. Pathetic!! Choose them at your own peril! Complaint no. SR11060383279112
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🐎
(@SudeepK94089408) reported
@ACTFibernet provide any customer care number to guide me to solve my issue.
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Rohit Tiwari
(@rohitsaab21) reported
@GlEnNvAz1 @ACTFibernet @bada_paww Same facing problem yesterday activated my Internet yesterday 4am showing no internet nd today same I dnt understand why this happend
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GUNJIVAMSHIKRISHNA
(@GUNJIVAMSHIKRI1) reported
@ACTFibernet Hyy I need cancel act shield how to cancel act shield please help me…
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Rohit Tiwari
(@rohitsaab21) reported
@karthikmns @HathwayBrdband @ACTFibernet Hy bro ur Internet also showing no internet???? M new user actfiber m facing same problem yesterday nd today 4 am no internet showing my phone