ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Dharmapuri, Bengaluru, Visakhapatnam, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Dharmapuri |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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gs hemant
(@gshemant) reported
@ACTFibernet I have a disconnected internet connection since 4 days.I've been hearing the same update from customer care every day, absolutely horrendous situation given everyone is working from home ! A long time ACT user, looks like I have to move on to better providers
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krk chowdary
(@krkchowdary2) reported
@HathwayBrdband Hi, When we ask for the details it doesn't mean were gonna take the connection. You guys have to rest. if I need I'll call you. Then why the heck u guys torturing me everyday with your stupid calls.. @ACTFibernet never did this **** to me. So I prefer Act than u
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gs hemant
(@gshemant) reported
@ACTFibernet Still waiting for a callback :| , customer service is taking a plunge everyday
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Sunil
(@SUNIL2636) reported
@ACTFibernet There is a frequent internet disconnection issues that keep happening at least once in 15 days. Totally annoyed with the service from the act fiber. Working from home is not possible with your connection. #ActIrresponsible#worstservice
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Venkataraghavan T
(@venkat00089) reported
from
Bengaluru, State of Karnataka
@ACTFibernet its been 3months and still facing same problem after several complaints raised. Very slow speed and why should i pay for 300Mbpswhen you are not proving that. #worstISP #fakepromise #bycott_actfibre
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Ansuman
(@ansumanpaikray) reported
@ACTFibernet Hyderabad team what's wrong with your service. Poor speed for a week now. Pathetic.
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Anup Hasan
(@AnupHasan) reported
@SUNIL2636 @ACTFibernet 100% agree with your Sunil. One of the worst service providers in Bangalore with frequent disconnection every 2 days. Already encouraging my neighbours and friends to dump ACT and switch to Airtel or Jio
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Narayan Satti
(@spnarayanrao) reported
@ACTFibernetHYD @actfibernet It is automatically connecting and disconnecting continuously, last week we given complaint then technician told to change the wifi router. we bought new router TP-Link for 4k. But with new router also we are facing same issue. SR10163493247194
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YS
(@iamnew_ys) reported
@ACTFibernet My internet is not working for more than 24 hrs and still the issue not working. Also when I called customer care they are also not so responsible. Sent email to Nodal officer also but no response yet Need further assistance urgent
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Sunil
(@SUNIL2636) reported
@ACTFibernet The Twitter response is fast but the issue resolution is not. This is happening everytime and the same response
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Narayan Satti
(@spnarayanrao) reported
@ACTFibernet Thanks for sending technician immediately as of now it seems issue resolved. Hope signal will not drop here after.
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Karthik
(@Karthikkiran_n) reported
@ACTFibernet this is so ridiculous support & service from Act team. I have a relocation request raised 3days ago & made my payment for installing a new connection. I've been told that site engineer would give a call & will try to fix the issue by same day.
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Anibala
(@BalaAnibala) reported
@ACTFibernet My connection is down for close to 30 hours now. Your world class customer service can’t get to your on ground service engineer to fix the issue. I have raised another request 6 hours back with an alternate provider who has already got me an connection. Pls keep away
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Manoj Garg मनोज गर्ग ಮನೋಜ್ ಗರ್ಗ್
(@realManojGarg) reported
@ACTFibernet Internet down again Second time in less than 15 hrs SR10263488847374
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குமார் நடராஜன்
(@mahiliniesevai1) reported
Network outage in Coimbatore area, 2nd time in a month @ACTFibernet
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26 🇮🇳
(@thee2610) reported
@ACTFibernet The invoice generated from the app doesn't contain enough details for example it doesn't have customer name and package details which could lead to reimburse issues. Request you to send a proper invoice consisting Customer name and package details and payment mode
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Angelina Kukkamalla
(@coachangelina1) reported
@ACTFibernet how will the complaint raised close with resolution of the problem. The customer confirmation is least taken into consideration. I still have problem, your team is least bothered...😡
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SHIVANG BELWARIAR
(@shivang_cool) reported
Ticket# SR10263481699147 Registered mobile number: 7483246580 It has been more than 2 days since my internet is not working but still it hasn't been resolved. @ACTFibernet takes 6-7 months prepayment and then in that half of the time there is no internet and no compensation.
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₲₳฿฿₳Ɽ
(@brutal_gabbar) reported
@Airtel_Presence If you cant provide a stable low latency network suitable for gaming pls accept it & enable us to try some other ISP like @ACTFibernet
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Karthik
(@Karthikkiran_n) reported
@ACTFibernet my work has been harmed due to the negligence of ACT service & I'm suffering of loss. I want someone to give a call & let me know the status of my ticket.
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Urvi
(@Urvi12345678) reported
@ACTFibernet I had requested for termination of connection and your customer care acknowledged it. But now again my bill is generated, So irritating. Now u are calling me again and again to pay bill. One simple job you cant do. Please fix asap. #Actfibernet
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Pavithra Prabakar
(@PavithraPrabak7) reported
@ACTFibernet no internet connection for the past 2 days very annoying service, customer care is not bothered i hve spoken to more than 20 service people no one gave any proper ans is this how u treat ur customers pls take quick action i dont need exqueses i need a solution
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Nanban Naveen
(@BassNaveen12) reported
@ACTFibernet Worstest customer service. For the past 6days I didn't get the internet. How many times I will raise the complaint..? There is no response from your team. Please do help or else disconnect the connection. We will go for any other internet who response properly.
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Baratwaaj
(@Baratwaaj1291) reported
@ACTFibernet Ticket# SR10363490808614 I don't see any response from your technical team and have a very bad experience with your customer care service too. Have already paid 6-8M subscription and then in that half of the time there is no internet and no compensation PATHETIC.
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PAYIDETI.RAGHU +919440341444,ELURU,WGDt,AP,BHARATH
(@PayidetiRaghu) reported
@ACTFibernet How many hours or days please .....I am ready to pay my pending payment immediately ofter u dedected my dues from you, re issue invoice then I pay
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nagaraj
(@naga25french) reported
Act has become a third class broadband service provider. So many complaints but their executive close the ticket without resolving. @ACTFibernet
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Mohammed Valli Uddin
(@asimyaba123) reported
Worst service.. calling customer care since morning no one responding to my calls and I raise a complaint from the ACT application. But nobody s responded yet.. @ACTFibernet
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Vignesh Anand
(@vghanand) reported
@ACTFibernet Have raised a request 4days back for shifting my connection. Request no: SR10263468106644. I would like to continue using your service, if your team is willing to help me out.
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Shruthil Thalooru
(@shrillchill) reported
@ACTFibernet Issue is resolved already
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Sujith Gopinath
(@sujiithgopinath) reported
@ACTFibernet very poor customer service from ACT, no actions on router recovery and refund and the customer representatives itself have no clue about the act policies. #actfibernet poor service.