ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 1: Problems at ACT
ACT is having issues since 03:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwฤra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 21 minutes ago |
|
Bengaluru
|
Internet | 12 hours ago |
|
Hyderabad
|
Phone | 20 hours ago |
|
Chhindwฤra
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 21 hours ago |
|
Bengaluru
|
Internet | 22 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Hi @ACTFibernet There is no response. Could you please escalate to the respective team to take action. Is this expected a 3 day OUTAGE?๐ก
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Prem Shankar dubey (@premdubey3031) reported@ACTFibernet My connection is not working for account number 102699848225. Internet is completely down and causing inconvenience. Please resolve this issue ASAP.
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Inayat ulla (@Inu_Minu) reported@ACTFibernet pathetic service. Internet down since yesterday. Raised and called support yet no help. This is wrong. Need immediate asap @jagograhakjago
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veerana gowda (@veeransg5) reported@ACTFibernet Extremely disappointed with the unprofessional support. Iโm being told to arrange power for your junction box if I want internet. Iโm a paying customer; fixing technical/infrastructure issues is your responsibility, not mine. Please escalate and restore service immediately.
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Manoj Kumar Khuntia (@kunakhuntia) reported@ACTFibernet Please resolve the issue asap
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Shaiju R (@ShaijuR12) reported@ACTFibernet Day 2 issue still not fixed it's been more than 24hrs Ticket# SR10280007865474 Is that same excuse or any new excuse
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Nathaniel Fernandez (@Simba_3195) reported@ACTFibernetHYD @ACTFibernet what's wrong with you guys. The app never work even after updating. You sent me a message at 5 that there is a technical issue and the internet will be restored in 3 hours. Is almost 9 hours.
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Navneet Rooprai (@navneetsrooprai) reported@ACTFibernet hello my Internet stopped working today and there is a red light in the WiFi box.. i have already registered complaint in the morning but no one contacted me yet to fix it
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๐พ๐๐๐๐๐๐๐๐ ๐ญ๐๐๐ (@jsb_offl) reported@ACTFibernet i need latest firmware upgrade for my router. Could you please help?
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Suman Krishna (@i_sums) reported@ACTFibernet The issue started more than 40 hours back coz of one rainfall. Now again you are giving ETA of 24 hrs! Whereโs the shame!
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MayaRao (@MayaRao) reported@ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.
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viswanathan (@sailorviswana) reported@ACTFibernet @chennaiactfiber @NaMoInTamil 103015853858 chennai connection. Upgraded 48 hrs before. Last 24 hrs no service. Customer care saying connection cannot be resumed indefinitely. This is the way ACT cheating. My life is screwed because of this...
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Patriot Pulse (@Patriot_Pulse_) reported@ACTFibernet How come it's taking more than 2 days to resolve the issue? Connection gets deactivated if payment is delayed by just 1 day. But there is no compensation for no connection for more than 2 days
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Harsha J (@c236_j) reported@ACTFibernet The ticket SR10280003230854 has been raised yesterday and it has been more than 24 hours. No response from customer service except false promises that the issue will be fixed today. Fix this issue immediately.
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excursionist_9 (@excursionist_9) reported@ACTFibernet is bad internet service provider , i raised request for shifting on 26/04/2026 but till no fellow was called me for shifting of my connection such a bad service provider ACT FIBER NET
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1998๐๐ฝ๏ธ๐ (@sairamkaipa) reported@ACTFibernet Already 40 hours completed asking for more 24 to 48 hours great service
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Inayat ulla (@Inu_Minu) reported@ACTFibernet @BlrCityPolice they have closed service tickets without servicing. How is the company operating cheating and frauring ppl. @ACTFibernet .
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Dilan gowda (@Dilangowda) reported@ACTFibernet Internet has not been working since yesterday night. Raised ticket no one is responding. No live agents to chat as well. Not getting call back also. Very pathetic service! SR10280007949884 Account no - 102665390255
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Sharan Ganiga (@SharanGaniga) reported@ACTFibernet Internet is down for almost 24 hrs. Location Haralur Bengaluru. Please look into this. Please inform me how much time it will take to resolve
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raghu k k (@raghukk1988) reported@ACTFibernet Still waiting for response on issue.
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Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet @ACTFibernet ETR changed again for SR10280009387674. If @reliancejio had their fiber in our area. I wouldn't have taken your ****** connection. And no resolution, it's been 48hours. FIX IT
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Tay (@Madtitan08) reported@ACTFibernet Either give the service today before 4PM or disconnect,or I shall file a compliant in National Consumer Helpline.Regards,your Harassed customer .
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Chandru Anirudh (@ChandruAnirudh1) reported@ACTFibernet every week uh guys have problem some or the other issue worst service tdy is the last day of ur internet I'm porting to other broadband worst **** service
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V (@vikks) reported@ACTFibernet services have gone horrible bad in Hyderabad. Techinician are all liars and donโt fix issues and keep delaying . Finally getting rid of it after long 10 years
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Dr Rishi (@rishidoc98) reported@ACTFibernet Very pathetic service from act my internet no 103323011887 has not been working since 3 days inspite of making multiple complaints there is no resolution
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Indian (@lovemyindia209) reported@ACTFibernet Since yesterday I am having wifi issues, the technical team keeps extending timelines, yesterday they say they will sort out 6pm, they did not. Today they say morning, again they extend 1pm now again extended 7:30pm SR10179987432041 I need an immediate fix.
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Ashish Joshi (@Ash75Josh) reported@ACTFibernet two ticket raised . Internet not working . One of the oldest cuatomer. No one visiting . Horrible customer experience . Pls take some some serious acrion & asap . Aak some senior in your team to monitor this bad situation . Pls help asap
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1998๐๐ฝ๏ธ๐ (@sairamkaipa) reported@ACTFibernet Your technical cutting the call instead of taking the call. What is that big issue which is taking more than two days to fix the issue. Such a great service by @ACTFibernet . Atleast update the ticket in app with correct status and why it is delaying.
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164
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Babu (@Babu245489411) reported@ACTFibernet Your service is a failure. 12+ hours of downtime, 0 real update, & your support is useless15 mins on hold just to hear scripted excuses about rain fiber cuts.Thereโs no rain here, and connโion a few km away are working fine. Stop the excuses and fix it. #PoorService