ACT

ACT Outage Report

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

ACT Outage Chart 04/25/2025 19:40

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Will ACT compensate me for the outage?

The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  1. Internet (78%)

    Internet (78%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (5%)

    Total Blackout (5%)

  4. E-mail (2%)

    E-mail (2%)

  5. TV (1%)

    TV (1%)

  6. Phone (%)

    Phone (%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Jaipur, New Delhi, Chennai, Vijayawada, Ongole, Mumbai, Kanija Bhavan, Kollam, Visakhapatnam, Guntur, Badlapur, Delhi and Bhubaneshwar.

Loading map, please wait...
City Problem Type Report Time
IndiaBengaluru Internet
IndiaHyderabad Internet
IndiaJaipur Internet
IndiaNew Delhi Internet
IndiaChennai Internet
IndiaChennai Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sravanpekala Sravan (@sravanpekala) reported

    Hi @ACTFibernet @ACTFibernetHYD , the internet has not been working for the last 40+ hours and there is nothing being done by your team to get that fixed. Bad that this is the kind of support that is being provided. Request SR10158930113132 has been raised but nothing happened.

  • ashish_mhatre Ashish Mhatre (@ashish_mhatre) reported

    @ACTFibernet down for me since 1pm yesterday (1-Jul). It's been more than 24 hrs and no resolution in sight despite multiple calls to customer care & raising a ticket through the app (SR10158928277412). This is the last time I'm following up - next would be to cancel the service.

  • B_M_Pavan Pavan Kumar (@B_M_Pavan) reported

    @ACTFibernet As soon as they gave connections and went ,I was facing this issue and immediately I informed them about this issue to them ,but no positive response from them ,so today also I faced this issue ,I informed them and also raised complaint .

  • Ashfaq_ark Mohd Ashfaq Ahmed (@Ashfaq_ark) reported

    @ACTFibernet Can you suggest me some best Internet providers in hyderabad with better and fast customer service than you. As my complaint is being said to get resolved in next 24 hours from past 4 hours with no proper status of my complaint. Ticket number:SR10158970008222.

  • matta_sanchit Sanchit Matta (@matta_sanchit) reported

    @ACTFibernet, I have been observing from past few months the moment a drop of rain falls your network goes for toss ~ for hours and hours and not even a single reply is recieved for the ticket raised(reason/fault). This is what you call service?

  • ssmeraj_s Meraj khundmiri s s (@ssmeraj_s) reported

    @ACTFibernet My issue is not resolved @ACTFibernet

  • Roshank55683291 Roshan kumar (@Roshank55683291) reported

    @ACTFibernet SR10158905501715 y there is a delay for the resolution?

  • Imwsm1 Md waseem (@Imwsm1) reported

    @ACTFibernet Still why there is resolution??? Days are just going on..just apologizing doesn't make sense. I m talking about my 2nd connection. Either give back my router for which you took payment in 1st round of payment or give back the amount for router...

  • GadamsettiKali Kali Gadamsetti (@GadamsettiKali) reported

    @ACTFibernet acc no.101431531486, 10100997028 compalin raised worst service both connection havng network issue , junction box issue , I m @ work frm home & no net , i wil close 1 connection move to jio or hathway worst service i opened tckt in afternoon still issue nt addressed

  • sravanpekala Sravan (@sravanpekala) reported

    Hi @ACTFibernet @ACTFibernetHYD , the internet has not been working for the last 40+ hours and there is nothing being done by your team to get that fixed. If this is the kind of support that is being provided. Request SR10158930113132 has been raised but nothing happened since.

  • Lawn99 Lawy (@Lawn99) reported

    @ACTFibernet Existing customer facing horrible service continuously dropping to 6-7Mpbs. No proper technical staff. Same W/L modem working at 60-70Mbps after escalation for 5days and again same problem. Its clear they are selling to large clients base with limited bandwidth. Mr. Bala help.

  • Vinay_Kumar_P Vinay Kumar P (@Vinay_Kumar_P) reported

    @ACTFibernet I raised a complaint today for slow connectivity. I received a call during office hrs & the lady had to call me post 5PM. I didn’t receive a call but the ticket was closed. I reopened it and in no time it was closed again w/o resolution. CAN YOU FIX OR NOT?

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernet Very disappointed and feel taken advantage of. We are paying and left with no information, no proper answer from the support team. Very poor service not a single engineer came for testing and resolving the issue.

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernet One of your customer support team member had disconnected the call.

  • katrothsuresh1 katrothsuresh (@katrothsuresh1) reported

    @ACTFibernet Ok but by tomorrow I want resolution

  • B_M_Pavan Pavan Kumar (@B_M_Pavan) reported

    @ACTFibernet When I'm connected to Lan cable it's fine ,but in WiFi ,few times I get good speed ,but many times it's less than 10 kbps . previously used fibernet ,but I was not getting this issue and the WiFi was provided by ACT fibernet team only and it's not far ,only from hall to room .

  • nafisaali_na Nafisa Ali (@nafisaali_na) reported

    @ACTFibernet Still waiting & the connection is still horrible.

  • Me2Anonymous Mandar Nikam (@Me2Anonymous) reported

    @ACTFibernet Please🙏 I am trying to reach customer care for 4 days, on Tuesday when i tweeted about customer care not responding, you guys told that someone will get in touch but no response from you guys

  • channyanbarasu chananbarasu (@channyanbarasu) reported

    @ACTFibernet But BSNL 3G saved me this time , Worst ACT ! Pl quit this space ;

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernetHYD The worst broadband service. It gives its customers a wow experience with frequent disconnections. Even worst part is their service support agents disconnect the calls.@ACTFibernet @ACTFibernetHYD.

  • SharvajithB LAW (@SharvajithB) reported

    @drashwathcn @ACTFibernet @Yajaman_Sunil Goa and odisha government declared online mode of examination . Idk what is vtu problem. Up, mp and Gujarat also giving online including many top colleges. Be fair and keep online examination or promote us. If once then ok, 3 semesters hv gone online.dont make education business

  • Divyespp Divye (@Divyespp) reported

    @ACTFibernet my internet not working since hours SR11058991422962

  • vijigeeshav @vijigeeshaveluri (@vijigeeshav) reported

    @ACTFibernet You're believing it after 3 whole days?! Anyway, I had escalated my complaint and it was resolved.

  • manik2700 manik lal sahu (@manik2700) reported

    @ACTFibernet @ACTFibernetHYD I have raised a request to add 150GB of data/month on 28-June-2021 as promised to me by disconnection team (Ref No SR10158773080881). But till date there is no response. Please help. Act Account Number: 101451262154

  • Koushik52458742 Koushik (@Koushik52458742) reported

    @ACTFibernet Yes, Internet issue resolved and I have issue with my refund amount

  • Amrendr37649305 Amrendra (@Amrendr37649305) reported

    @GaneshP22518972 @ACTFibernet I also been cheated by ACT Fibernet by giving false promise to activate my connection if I pay today. After payment, they r saying it will take tine. Mast named Ranjeet’s. Arranged to book my application is now not taking the call. Pathetic. Unprofessional and too bad

  • Subhadra_ Subhadra (@Subhadra_) reported

    @ACTFibernet Every month, in the bill, Zee5 subscription amount is included. I had already raised ticket previously about this since I have not subscribed for Zee5. Ticket was closed mentioning that issue is resolved but yet again, it has been charged. A/c : 102513059169

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Customer service is very poor and useless. Tried couple of calls no proper response only call disconnections. Call disconnection is that you call customer centricity?

  • crossxn Nitin M J (@crossxn) reported

    @ACTFibernet hi, please have issue looked at. I have not activated this or used the zee5 app ever once. Request you to cancel the subscription and reverse charge.

  • ehtesham_mca Qurram Ehtesham🇮🇳🇮🇳🇮🇳 (@ehtesham_mca) reported

    @ACTFibernetHYD @ACTFibernet How long the ticket will be kept open without resolution? Billing Amount Variance SR10158832836132 Work in Progress