ACT service status: outage reports and connection issues
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Coimbatore, Chhindwāra, Hyderabad, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 9 hours ago |
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Internet | 11 hours ago |
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Internet | 14 hours ago |
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Internet | 21 hours ago |
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Total Blackout | 1 day ago |
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Wi-fi | 2 days ago |
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prajwal P (@theprajwalp3722) reported@ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.
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Sachit Bhat (@SachitRidesAway) reported@jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet When I will get resolution
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet You need to act responsibly, firstly I didn’t get any call but if you cannot reach me, you will close the ticket without any resolution. What kind of service is it? You collect money for 6 months and you cannot shift connection in 10 days and no response also
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet Try Talking to your local field manager mr Subhash , no use never pics call, and mr Vijay who last time said sir please call if u face problem, no response from him also after several phone calls
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Vishal Bait (@BaitVishalR) reportedHi @ACTFibernet I have raised a ticket regarding my shift connection. Now almost more than week the request is not fulfilled I have contacted many time for support but nothing happened Please look into this.
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kalim (@akhmxt) reportedHi @ACTFibernet - a friend of mine is facing issues with your service. You’ve suspended their account despite being a prepaid plain on the grounds that they’ve not paid any dues. Please dm me to escalate this further. TIA.
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet Are u going to give my money back for the time internet is down?
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!
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S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@ACTFibernet Please ensure that ACT refunds the charges for the down time
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Kiran Kumar Pavuluri (@pvrkiran) reported@ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service
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𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported@ACTFibernet It’s been more than 5 days I returned your assets and never received my refund. How many days I have to wait for it?
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernetHYD @bnarendraverma @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!
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Saran (@charts_TA101) reported@ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop
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Yuvaraja (@Yuvanames) reported@ACTFibernet I've contacted customer support multiple times. Every time, I hear the same response: "We've escalated your complaint to the concerned team." But no one has taken any action.
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bibin cedric (@bibincedric) reported@ACTFibernet once again issue without my knowledge tickets which I raised has been closed how rubbish is this?Haven't seen such a network ever ?How can someone treat a customer like this? Still issue not solved eveymonth issue is been escalated.Will register a complaint legally
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sai charan guntupalli (@_saicharan_) reported@Shivu2032 @ACTFibernet Same issue i requested for connection on July 3 after being promised installation within 24 hours. It's now July 13, and after multiple follow-ups, I still have neither a connection nor a refund despite requesting cancellation on July 7.Extremely poor service. @ACTFibernet
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR
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Jagjit Singh Sikka (@w4rriorSaint) reportedSR11081098980454 refer, this has become habit, not resolving the issue on time and keep on changing etr without any reason, last time I requested disconnection and your representative convinced me that now this will never happen again, series of pain still goes on @ACTFibernet
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Ganesh Natarajan (@GaneshNataraja5) reportedIf it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet
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VANdaMAN (@vansharma) reported@ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.
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JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported@ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.
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RK (@asthanacdri) reportedHi I have a grevance with ACTfibernet, can you solve my problem @ACTFibernet
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### (@venkate88783614) reportedI paid the full amount for the new connection on Wednesday (15/07/2026), but I still haven't received any update regarding the installation. This delay is completely unacceptable and reflects very poor service. please inform so that I can cancel my request. @ACTFibernet
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Soham Chakradeo (@Soham_Chakradeo) reported@ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?
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செம்பியன் (@SempianOfficial) reported@ACTFibernet Worst customer care experience. Activating a high-end plan without the customer’s explicit consent is unacceptable. Charging consumers for services they never agreed to is nothing short of taking their money unfairly.
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abhishek sharma (@abhisheku73) reported@Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same
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Yuvaraja (@Yuvanames) reported@ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription