ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (28%)
- Total Blackout (7%)
- E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Bengaluru, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 5 hours ago |
|
Delhi
|
Total Blackout | 13 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Chennai
|
Internet | 2 days ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rajarshi (@rajarshi) reported@ACTFibernet Not assigning a tech person post 48 hours of a complaint,, acceptable?
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Ramanand Mahato (@ramanand_25) reportedWhy should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
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rapo (@rapors36) reported@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.
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Paulomi (@amipaulomi) reported@ACTFibernet What's the point of even asking for your customer's preference for relocation date in relocation form when you are going to decide the relocation date by yourself, not understanding the customer's situation? Your feedback form is not working either.
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manjunath S (@manju132313) reported@ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.
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Ramanand Mahato (@ramanand_25) reportedIt’s not about occasional downtime — that happens with every ISP. The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues
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Sachin Sharma (@sachinn_ss) reported@ACTFibernet The expected resolution time has already passed. By when will this be fixed? A reply online isn’t enough please take action. Without internet, many important tasks come to a halt @ACTFibernet
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Gautam Bagga (@GautamBagga1) reportedCompletely unacceptable service from @ACTFibernet.No internet since yesterday. Technician promised resolution twice—no show, no response despite 10+ calls, messages & callbacks. Chatbot useless, customer care unreachable. #ACTFibernet #PoorService
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i@m (@FiZbQ) reported@ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet
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kannankd (@kannankd10) reportedDear Customer Support Team, I have been using ACT Fibernet for four years. My internet has not been working for the past five days, and the issue is still unresolved. Please address this urgently and resolve it at the earliest.@ACTFibernet
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kevin eliezer (@kevineliezer8) reported@ACTFibernet I have all the call recording and what's app chats which I can share if needed . You guys charge fine when there is a 10 minutes delay in payment now you guys make delay in resolving the issue but you still change me full
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i@m (@FiZbQ) reportedNo internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . I have DMed you the service request number.
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet We are facing repeated internet issues since 19th April. It was resolved on 21st April after multiple follow-ups, but again from 23rd night the connection is not working. Continue..
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??
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Gaurav Dalasania 🇮🇳 (@GDalasania) reportedExtremely disappointed with the service from @ACTFibernet. I’ve been chasing my refund for 4 months with no resolution.
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subramanyam k (@Mani_Tambaram) reported@ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314
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Khirod Dora (@khirod_prof) reported@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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rapo (@rapors36) reported@ACTFibernet By when you think it can be done? Is 1 week too little for you to resolve the issue? KINDLY REFUND MY MONEY
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i@m (@FiZbQ) reportedNo internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . SR10179919423024
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Randeep Singh (@ramansaini) reported@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago
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Rahul Agarwal (@rahul610) reported@ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell
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Preetham Deshpande (@preethamdesh) reported@ACTFibernet Since yesterday ur doing the same ...worst
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet Weekly outage due to wire tampering at junction box. No action taken despite repeated complaints. Today: 12:30 AM complaint, no visit till 2 PM. SR11079930861814 Fix permanently or I escalate to TRAI.
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ABHISHEK REDDY (@abhishekreddy95) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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md fayaz (@fayazizzy) reportedVery bad service, after recharging the network gets so slow. Worst service. @ACTFibernet @ACTFibernetHYD ******* service bastards what u people are doing don't know.
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Supriyo Roy (@roysupriyo10) reportedi don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days
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rapo (@rapors36) reported@ACTFibernet By when you think it can be done? Is 1 week too little for you to resolve the issue? KINDLY REFUND MY MONEY