ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Coimbatore, Hyderabad, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 4 hours ago |
|
Chennai
|
Wi-fi | 6 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
Chhindwāra
|
Total Blackout | 7 hours ago |
|
Bengaluru
|
Internet | 17 hours ago |
|
Chennai
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anvesh Nelluri (@anveshnelluri9) reported@ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.
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Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported@ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.
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abhishek sharma (@abhisheku73) reported@Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same
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Arun (@ArunachalaRaman) reportedSubject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet
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ideamanii (@ideamanii) reportedSwitched my ACT Broadband plan from Advance Rental to Monthly Rental, and my promised 300 Mbps has dropped to just 90 Mbps. After 7 support calls, the issue is still unresolved—and calls keep getting disconnected mid-conversation. @ACTFibernet Please resolve this immediately.
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Soham Chakradeo (@Soham_Chakradeo) reportedHey @ACTFibernet , pathetic service. Shifting requested July 10, today is 13th—zero updates, just IVR lies. But for a new line? Sales calls in 60s promising same-day setup! Disgusted by this greed. Switching to Airtel. Process my refund. A/C: 102767191991
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maharjpetsanjeev (@sanjeevkumar593) reportedYour Service request SR10181173549184 is expected to be resolved by 15-Jul between 19:30 to 21:00. Not yet resolved @ACTFibernet @ACTFibernetHYD you guys tempting me to switch other network
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Vishal Bait (@BaitVishalR) reported@ACTFibernet I am using ACT for almost year and I have very good experience with ACT fibernet but recently regarding shift connection I have very bad experience.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet When I will get resolution
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?
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Yatharth Ahuja (@YatharthAhujaa) reported@ACTFibernet I have been constantly following up and this person 9154689239 - he had told me that he will be giving me an update about the issue which was raised. I am fooled by ACT because instead of a mesh you guys have installed another wifi for me which is wrong!
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JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported@ACTFibernet wifi is down for three days in our area, is anyone working or people are in strike ?
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M4h1 (@s1ng4m) reportedNo internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet
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Aravind (@ar_avind) reported@ACTFibernet has been down for the past 5 days, and every day the resolution deadline gets pushed to the next day at 9 PM. Completely unreliable connection and worst customer service. Ticket - SR10881141956004
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Sachin Gogia (@runthusiast) reported@ACTFibernet - Does it take 2 months to change a plan and deliver routers? You are just making false promises. The service ticket you logged is made up - I can’t find that ticket on my account. I want you to return the money I paid for the 6-month plan. #ACTFibernet #Hyderabad
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Prakash (@prakashloyaji) reported@ACTFibernet Please don't regret the inconvenience provide prompt and reliable service instead Customers expect timely resolution, not repeated apologies or excuses. Kindly ensure the issue is resolved within the committed timeline
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Sesha_CR7📸 (@Sesha_CR7) reported@ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.
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shambhu (@shambushandilya) reported@ACTFibernet Thank you, First thing I do is to raise case and then struggle to get any update. Last time when internet was down for almost 8-10 days i requested for connecting disconnect and refund but you refused saying as it would not be possible. I'm not renewing with you next term.
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Ganesh Natarajan (@GaneshNataraja5) reportedIf it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet
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Irshad (@irshu2) reported@ACTFibernet IVR on customer care numbers disconnect as soon as I choose to speak to an agent. The chat bots do not have an option to connect to an agent. Email to customer care and Nodal officer has no response. What kind of non sense is this.
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Abhishek Kothari (@DatsAbk) reported@ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!
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abhishek sharma (@abhisheku73) reported@airtelindia you are following the footsteps of your peer @ACTFibernet it's been 3 days of payment and everyday i have been told that it will be installed today.... Why don't you train your people properly to communicate clearly and set the right expectations to the customer...
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Shubha (@shubha_a5) reported@ACTFibernet No use of highlighting, no resolution yet
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abhishek sharma (@abhisheku73) reportedIt's better to get a new service provider.... @ACTFibernet is use less, i had two connection with them despite that they were not able to shift my connection in over 2weeks... @JM_Scindia @DoT_India do something there are 1000s of complaints
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🐧 (@Loga_70) reported@Vaathiyaar_Offl @ACTFibernet Airtel best in customer service
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Yuvaraja (@Yuvanames) reported@ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription
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Irshad (@irshu2) reported@ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?
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krishna (@krishna7unique) reported@ACTFibernet Please cancel my subscription and refund complete money to source account. I don't want your service @ACTFibernet @ACTBangalore
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nithitsuki.com (@nithitsuki) reported@adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs
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Hellblaze (@lonewolf9029) reportedGot the new connection last Sunday & 2 days later on Tuesday evening the internet went down. Raised the ticket with you but till now there is no update. Customer support kept on saying to wait for 1 hour but i see no end to this. SR11081169000614 @ACTFibernet