ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 52 minutes ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Chennai
|
Internet | 2 hours ago |
|
Bengaluru
|
Internet | 2 hours ago |
|
Chhindwāra
|
Internet | 5 hours ago |
|
Hyderabad
|
TV | 7 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Arun Shankar (@ArunShanka17393) reportedVery often, this is an issue. Can you see what is the issue?? There is no way that we can connect to customer care, all I have to do is chatbot. Pathetic! @ACTFibernet
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ryshab (@ryshab07) reportedHow much longer are customers expected to tolerate this? At this point, just come and take your router back. I’ll switch to a provider that actually delivers the service it promises. This level of service is unacceptable. Fix it—or lose another customer. @ACTFibernet
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Balagere Resident (@varthurcitizen1) reported@ACTFibernet @TRAI please note this violation of customer promise by @ACTFibernet where they haven't done the installation after taking full advance payment and harassing customer by not fulfilling their promise to install within 24 hours of the payment.
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Fringe Element (@OfficeOfSA) reported@ACTFibernet Shittiest customer service amongst all ISPs!
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100ƗV ⱣǤ ĦᵾɃ (@AbhiQeep) reported@ACTFibernet I am always facing internet issue and i have raised a complaint still i am issue is not resolved if this sceniario happens i will quit the service and go for other internet services SR10181149037714 please look into the issue and fix it or i will change the service
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Hanu Rao (@HanuRaoG) reported@ACTFibernet Ticket no: SR10681098288604. Internet is not working from morning, Could you please assign this ticket to someone. No response from support team when I called them.
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Balagere Resident (@varthurcitizen1) reported@ACTFibernet @ACTFibernet If you are unable to provide connection please instantly refund the full payment made. Customer service is unable to provide any resolution and technician is nowhere to be found. @ACTFibernetHYD
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Fringe Element (@OfficeOfSA) reported@ACTFibernet Worst internet service, don’t buy!
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Samiullah Shaik (@samiullah_shaik) reported@ACTFibernet @ACTFibernetHYD 101810485949 new connection till now mesh router not given. . If your unable to provide refund my amount mutiple tickets created now solution taken money
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womani-aah!!! (@Yamilicious03) reported@ACTFibernet need help with a booster router. Also your chatbot sucks!
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ryshab (@ryshab07) reported@ACTFibernet @jagograhakjago 5 hours with no internet. And the worst part? This is happening almost every single day. For working professionals, this isn’t a minor inconvenience, it’s disrupting meetings, delaying work, We’re paying for a service that’s not being delivered
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Yashwanth Reddy (@YashwanthR28440) reported@ACTFibernet Hi, i was told i will be getting a call from supervisor on Saturday customer care. I am calling regularly. It's been too much delayed. I paid full amount for a year. No calls and no response from your side. How can i resolve this ?
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Lucky Sharma (@zzlucky158) reported@ACTFibernet Hey, Don't give me generic response. Please fix it ASAP. It's been really annoying. After current billing cycle, I'm throwing this out and getting a new connection.
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The Swarna (@ProtestforRight) reportedIt's been 30hours, @ACTFibernet has not resolved my Internet Issue. I bought a premium pack but being treated like a 3rd class Internet user.
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abhishek sharma (@abhisheku73) reportedThey will not resolve it, i shifted to a better service provide you should too.. @AyanMehta5 .... The @ACTFibernet is useless
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Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet if I call the customer care, they are telling to call after 1-2 hours because your portal is also down. What is going on? I should wait how many days without internet at my home. If you are not able to resolve, PLEASE CLOSE MY CONNECTION AND REFUND MY MONEY BACK !!!
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Vishal Bait (@BaitVishalR) reported@ACTFibernet I am using ACT for almost year and I have very good experience with ACT fibernet but recently regarding shift connection I have very bad experience.
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Harsh Agarwal (@President_Roley) reported@ACTFibernet The customer care shamelessly tells it will be solved within 24 hours for 3 weeks and never solves it. Reaching out via email is also useless. Never buy anything from ACT. @ACTFibernet If you have a bit of shame left. Check my ticket number SR10180846433465
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet There is long etr. Worst services by act
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subash (@subash_siz) reported@ACTFibernet NO RESPONSE FROM UR SIDE NO TECHNICIAN CONTACTED FOR PAST 2 DAYS INTERNET NOT WORKING TICKET - SR10381063676004
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Cricketcircle (@Cricketcircle07) reported@ACTFibernet I already have firestick why would I use your setup box if you can't provide live tv channels. It's very bad service and support.
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shree sen (@shreesen69) reported@ACTFibernet the amount is not adjusted inspite of your service was down for 3 days. Plz update this and send me the revised bill to make payment ASAP
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The South Indian (@cBeyondObvious) reported@ACTFibernet I have messaged but no reply. @kapsology bhai, can you help please
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Anvesh Nelluri (@anveshnelluri9) reported@ACTFibernet Shared requested details. Please help to resolve this kn priority.
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manikandan (@Rajeshmani93) reported@ACTFibernet you have become like a Chinese loan app man from 5th started to mail and keep on getting message . Tomorrow is my due date now I'm getting message tonight you will suspense my account if i didn't pay worst to the core
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!
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Vinod Anand (@VINODHANAND) reported@ACTFibernet @ACTFibernet I have called 4 times and wanted a refund. All 4 times they gave mentioned it will be done in 5 business days. But i spoke with someone that it was never initiated. Please check my calls from 3rd July and let me know why it was never initiated?
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aravindan (@rparavind22) reported@ACTFibernet My internet has been down for 48+ hours. Complaint #SR10381119090274 is still unresolved. No response from the assigned executive, unprofessional customer support, and no accountability. Why should I pay for a service that's not being provided? Resolve this immediate
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Mahi (@jagdish_mahi) reported@ACTFibernet my society is new & all-most everyone is struggling with ACT fibernet service. Please help us & try to provide solution. Otherwise you might loose lots of new customers.