ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (22%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Poonam Pal
(@PoonamP64198775) reported
@ACTFibernet Is this a joke second time in a month your internet is not working have a same stupid reason fibre cut or box issue. Other provider are better then you. Shameless #ActFiber
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Gnanendra Kotaredu
(@GnanendraKotare) reported
@ACTFibernet my internet is down and y’all need to act quick. Work is hampered - please make sure your complacency doesn’t disturb us this time. #ActquickACT
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Shivalingappa Diggi
(@Shivaling_Diggi) reported
@ACTFibernet @ACTFibernet Are you going to resolve after our office time and you will take your own time. Worst service you are providing. Just don't say we are working.. Come up with ETA.
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Prerana
(@003Prerana) reported
@ACTFibernet Again internet is not working since morning. Can u pls resolve SR11065880198834 at the earliest?? DISAPPOINTED!
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swamy gadhagooti
(@swamygadhagooti) reported
worst customer service @ACTFibernet
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victor salter
(@victorsalter) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet These guys are a looting new connection people by saying there's wiring issue in your apartment, even when you stay at known Gates Community. And force and try to up sell you expensive plan. Think twice to call them for new connection. Stay safe guy.
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Radha Krsihna
(@RadhaKrsihna) reported
@ACTFibernet service not good, support takes lot of time. not happy with support
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Mohammed Arshath Parvez
(@voiceofmap) reported
I was behind them for more than two weeks - no one responded I was lost and thought the money I paid was gone. Later a really good person (will not name him here) who was also not happy with the service ACT is providing really helped me get the refund after 3 weeks. @ACTFibernet
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Bangari Anil kumar
(@BangariAnil12) reported
@ACTFibernet Worst service,after registering the complaint a person came to check the connection,he inspected and there is no response and one highlight thing is that representative did not resolve the concern and did not informed about the complaint we raised,
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Yogesh R.
(@YogeshR85557971) reported
@ACTFibernet @ACTFibernet It's been 5 days since I gave you the registered contact number, and still no call or resolution of the issue. @Balamalladi13 please check with your team giving us the worst experience.
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Dr Maan
(@Drvsmaan) reported
@Airtel_Presence I have ACTFibernet which is not working since yesterday. Don't have Airtel @ACTFibernet @Reliancejio .
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Apple Grew
(@applegrew) reported
@ACTFibernet Apple fixed the issue it seems. Thanks for responding.
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Sumit
(@simplysumit2) reported
@ACTFibernet Check Ticket Number SR11863261796516 for A/c No. 118570871505. @Balamalladi13 There are enough number of cases of customer complaints that one can find on social media however your team refuses to learn. @TRAI please save customers from this harrassment.
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Zoomdar
(@rishipratimm) reported
@ACTFibernet Can someone from your team take the responsibility of atleast informing the customers what exactly went wrong ? Just giving a ticket number does not end your responsibility! #Pathetic customer service, will be switching to a new service provider now.
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JITENDAR JAIN
(@JITENDAR1404) reported
@ACTFibernet From two days im hearing this only from your side but till now their is no solution.i thought from here i would get the help as early as possible but it is also of no use. my whole business got struck because of no wifi from two days if today it got not rectified refund my money
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Shankar
(@AlanNoble11) reported
@ACTFibernet: A/c No: 103904196918 in Chennai. Internet not working since morning yesterday and we were told that it'll be resolved by EOD 14/9. Still no luck and it's excruciating to use mobile Internet for work :( Please help. We've been using your connection since 2016. Thanks
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Puneet Nyati
(@NyatiPuneet) reported
@ACTFibernet The worst experience I had no internet at home and I have registered the complaint on app. But they did not resolve so when I tried to call customer care unable to connect them and no one speaks on call.. can someone please help
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Anupama
(@anukum99) reported
@ACTFibernet Wat t hell is happening? R v not entitled 2 a hassle free internet connection, whn v r paying 4 an unlimited connection? Bcoz of ur poor service, shd my daughter suffer for her online classes. Poor thing, she is totally frustrated. Do v hv 2 tweet everytime
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Wajju Bhai
(@WajjuBhai) reported
Actfiber net is giving the worst server, two days ago they told me server issue in my area, then they said they changed adapter physically, now today again they are saying someone will come and check tomorrow. Very poor @ACTFibernetHYD @ACTFibernet #KTR #Hyderabad
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Akhil 🇮🇳
(@akhilrebelli) reported
@ACTFibernet .@ACTFibernet any response on the same would be appreciated. Pathetic customer service, getting worse day by day #ActFiberNet
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Mohammed Arshath Parvez
(@voiceofmap) reported
Finally I went with PNS Fiber (Prateek network) which is a local network. I am writing this review because I faced sooo much from them and I would have lost my money if not for that good person who helped me from Bengaluru team. Beware of @ACTFibernet @ACTBangalore !
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Abhishek Sinda
(@AbhishekSinda) reported
If you are a @ACTFibernet customer then every day you need to raise a request for an internet issue.
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Gnanendra Kotaredu
(@GnanendraKotare) reported
@ACTFibernet Hope you won’t take a lifetime to fix this.
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msnarain
(@msnarain) reported
@ACTFibernet internet outage since morning. What gives?
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Vinodh Kumar G
(@Vinothecreator) reported
@ACTFibernet In my area, frequently getting network issue, it takes more time to resolve, there is no waiver amount provided to the customer. This is not all fair
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Akhil 🇮🇳
(@akhilrebelli) reported
@ACTFibernet Why don't you stop your services if you can't afford proper customer care.
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Sumit
(@simplysumit2) reported
@ACTFibernet @Balamalladi13 For heaven's sake, no more calls. Please appreciate that root cause of issue is lack of timely action by your team. Hope you have better things in life to do rather than chasing year old case. Even I have forgotten my Security Deposit... Just move on @TRAI
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JITENDAR JAIN
(@JITENDAR1404) reported
My Id 101011347466 is facing connectivity problem from 2 days no one is responding. customer care are telling the team will contact me shortly. my whole business work on wifi. i have spoken to customer care for 5-6 times no one is responding @ACTFibernet @ACTFibernetHYD
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Mohammed Arshath Parvez
(@voiceofmap) reported
Worst experience ever. A sales executive called me and asked me to pay online promising they will get it installed the same day. But, there was no call from the technical team for installation. @ACTFibernet @ACTBangalore
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Mohammed Arshath Parvez
(@voiceofmap) reported
And, to my surprise, the number they say is Customer care number is directed to the sales team ONLY when I choose Bengaluru. And, once I talk about the installation, they just end the call. @ACTFibernet @ACTBangalore