1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 12: Problems at ACT

ACT is having issues since 09:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 24% Wi-fi (24%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, New Delhi, Chhindwāra, Chennai, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

CityProblem TypeReport Time
Bengaluru Internet 21 minutes ago
Hyderabad Total Blackout 3 hours ago
Bengaluru Internet 4 hours ago
Hyderabad Internet 4 hours ago
New Delhi Internet 11 hours ago
Bengaluru Wi-fi 17 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    Hello @ACTFibernet You have a very stable network when no downtime But you have a pathetic support in Delhi-92 region It's been 2 days since the outage happened and no response or action Idk what's wrong with you I guess you don't want to operate in this region of Delhi

  • WhyDan4
    A Sceptical Man (@WhyDan4) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

  • Prakydotin
    PrakyDOTin (@Prakydotin) reported

    The issue is still not resolved. Kindly reopen my Disconnection request ticket. Inefficient technicians and staffs in @ACTFibernet

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    @ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934

  • varungupta3009
    Varun Gupta (@varungupta3009) reported

    Unbelievable incompetence from @ACTFibernet. Down for 48+ HOURS because a technician disconnected my active line while disconnecting a neighbour's connection. Now they claim they can't fix it because they "need permission to move the junction box."

  • Marwan_Atamimi
    Marwan (@Marwan_Atamimi) reported

    @ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Worst service @DoT_India

  • Aeronithin01
    Nithin kumar R (@Aeronithin01) reported

    @ACTFibernet chennai has one of the worst customer support service ever, I had been using ACT for 10 years no loyalty to customers. Raised a complaint on June 1st till date no resolution. agents are rude and even saying if you don’t like ask for disconnection.. level of service.

  • sridhar_gemini
    Sridhar (@sridhar_gemini) reported

    @ACTFibernet Please refund the 2 months money which will be with you, I don't think you can provide a resolution.

  • mperiwal14
    Manish Periwal (@mperiwal14) reported

    Asked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD

  • ashfaqanns
    Ashfaq Ahmed (@ashfaqanns) reported

    @ACTFibernet I have a very bad experience with the Installation of my new connection. Internet is not working from the time it has been installed

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Unable to login

  • crimetobehonest
    చలో నవ నిర్మాణ సభ (@crimetobehonest) reported

    are making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet I have been following up with ACT on an open case SR10380613665854.Have sent details & my location map in DM.ACT Engineer spoke promising to reconnect but it was not done despite repeated follow up.I have GX installation & have NO dues.Need HELP/connection URGENTLY.

  • sharathkondru
    sharathchandra (@sharathkondru) reported

    @ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back

  • rahulpoddar77
    Rahul (@rahulpoddar77) reported

    @ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window

  • dabhandz28
    😆👉🌶🙏 (@dabhandz28) reported

    @ACTFibernet I registered a complaint this morning (Ticket SR11780598482514) but have not received any solution. The responsible person is not answering calls. This delay has wasted my time and money. Please resolve the issue immediately. @FiberAct

  • jyotirmaya56051
    jyotirmaya sharma (@jyotirmaya56051) reported

    @ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet Could you confirm if the connection will be restored today - I have created the service request 4 days before

  • silentjackle
    Ravindra Pal singh (@silentjackle) reported

    I WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet

  • IgnatiousJovith
    Ignatious Jovith (@IgnatiousJovith) reported

    @ACTFibernet During their Sales cycle, they gives us a lot of hope, bells and whistles but in reality, nothing happens, nobody takes any actions till your 6 months advance payment gets over. They will never mind to provide any service because you are stuck and paid for 6 months.

  • mrinmoy59936493
    mrinmoy biswas (@mrinmoy59936493) reported

    @ACTFibernet @amitmath i am patient..waiting for resolution..nobody came..it was showing will resolved on 9th...now showing will resolved today

  • Yogesh_mr7
    yogesh sharma (@Yogesh_mr7) reported

    @ACTFibernet the internet is not working

  • Shilpesh1807
    Shilpesh Shah (@Shilpesh1807) reported

    @ACTFibernet I think you guys are not understanding professional commitment to assure to customer,I'm not getting my refund and neither the service for the payment already service request was raised, it's almost 13 days

  • kamalclassic1
    kamalraj (@kamalclassic1) reported

    @ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr

  • IamNaveen_s
    Naveen Kumar S (@IamNaveen_s) reported

    @ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.

  • sulabhpuri
    Sulabh Puri (@sulabhpuri) reported

    Dear @ACTFibernet, Please tell me how to get a refund for the remaining months that are left. Your service has gone from bad to worse!

  • thevinsin
    Viineet Sindhwaani (@thevinsin) reported

    @ACTFibernet I have sent you private message with details, kindly resolve it today else proceed with disconnection, there are enough service providers

  • Shubh_akar06
    thunder⚡flash (@Shubh_akar06) reported

    @ACTFibernet Act a/c 102804998602 I don't want your service please I'm tired now i want my money back. Your service team is so worst i can't deal with them in my work time. I bought your network for my mom and now I'm regretting for that decision.