ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Chennai, Guntur, Hyderabad, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, and Bhubaneshwar.

City	Problem Type	Report Time
Chhindwāra	Internet	5 hours ago
Bengaluru	Internet	11 hours ago
Chennai	Internet	24 hours ago
Chhindwāra	Internet	1 day ago
Chennai	Wi-fi	1 day ago
Guntur	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AA (@Panda2rocks) reported 6 minutes ago

  @ACTFibernet @ACTFibernetHYD @EAhmed84640 When will the Internet issue will be fixed? No one came to check

• 
  Arijit Majumdar (@Aar_i) reported 8 minutes ago

  @ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?

• 
  suresh (@msr_suresh) reported 8 minutes ago

  @ACTFibernet I need a callback to explain the issue in detail. Can you please call me? I called multiple times and raised callback request from escalation desk as well but didn’t get any call yet

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 11 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  Praveen 🌹 (@Praveen_KF) reported 13 minutes ago

  Hey @ACTFibernet! Next month I am discontinuing your connection. The turn around time of your service engineers are way too long in Delhi & they don’t do their job properly aswell. Since the setup box is connected to my home, my neighbours will disconnect your connection aswell.

• 
  Máhesh (@TweetToMahesh) reported 17 minutes ago

  Though of switching to @ACTFibernet on this Independence day.. Very Horrible Experience with Customer Support.. With offer they mentioned it will take 15 days for installation and ask not to choose offer and felt they thinking Customer are Slave and they all are King.. #Shame

• 
  Cute CM 🎀 (@lucifertwts) reported 21 minutes ago

  @ACTFibernet Terrible service. Strongly not recommended.

• 
  RK (@rulebasd) reported 22 minutes ago

  @ACTFibernet , my ticket number is SR10281680948254, we are facing frequent internet outage.kindly solve the issue asap

• 
  Enu_Gotthilla (@VijayarajB) reported 29 minutes ago

  @ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?

• 
  Ajay Kumar S (@SoleilFils) reported 29 minutes ago

  Been couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!

• 
  Shahenshaah (@shahhensshah) reported 31 minutes ago

  @ACTFibernet How many months will you take to close the issue?? Are you dumb? @ACTFibernet

• 
  Yogita Sharma (@YogitaS44968288) reported 36 minutes ago

  @ACTFibernet I can confidently mwntion that @ACTFibernet @ACTFibernetHYD is the worst service provider. No value for tickets raised,follow up calls . Surprisingly you guys are swift enough to disconnect connection for small paymwnt delay from customers end

• 
  Ashu (@ashudhiru) reported 36 minutes ago

  @ACTFibernet : please help me to update the new e mail id and mobile number in act account

• 
  Techie Ideas 💡 (@live4techie) reported 38 minutes ago

  @RevanTalks @ACTFibernet Depends on your area reliability and service. Noone can't predict it.

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 39 minutes ago

  @ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice

• 
  Vansh (@vansh_bajaj11) reported 41 minutes ago

  @ACTFibernet hi internet is not working since 5pm Almost been 14 hours now Need to get it fixed ASAP as I have my office work Already registered a complaint

• 
  eva (@evabuilds) reported 46 minutes ago

  and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

• 
  Durga Prasad (@durgaprasad__12) reported 47 minutes ago

  Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

• 
  Ramjee Madina (@ramjee_rm) reported 48 minutes ago

  @ACTFibernet What is the earliest? Do you people have some sense? I need a account deactivation immediately. Im opting for other services wherein they can provide immediate resolution.

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 50 minutes ago

  @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

• 
  anil kumar kacham (@AnilKumarKacham) reported 51 minutes ago

  @ACTFibernetHYD @ACTFibernet @sanjeevareddynagar Act is not working since 2 days

• 
  Pranshul Singla (@pranshul_singla) reported 52 minutes ago

  @ACTFibernet standard installation timeline passed and still no update. No communication, no information. If your team cannot handle a simple installation on time, how can I expect proper service from you ahead? Please check this immediately. CAF NO 110815776657

• 
  Abishek R Srikaanth (@abishekrsr) reported 56 minutes ago

  @ACTFibernet live in a community of 300 houses and majority of them use ACT here. Even with a power backup in each house, when there is a power cut, the internet drops for about 5 mins and get restored, the same happens when the power is restored. Can someone help? Don't think your control power backup works properly.

• 
  mahesh kumar (@maheshkumar2030) reported 56 minutes ago

  @ACTFibernet without activating my account how you are disconnecting my connection Dear Customer, Your ACT A/c:109245880079 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET

• 
  Haiku (@riceofsushi) reported 58 minutes ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

• 
  SVN Prasad (@svn_prasad) reported 60 minutes ago

  @ACTFibernet Of u couldn't find my disconnect request let me know , so that I can help you with the snippet here. #acthyderabad

• 
  yogesh sherman (@yogeshsherman) reported 60 minutes ago

  @ACTFibernet so they call and disconnect themselves so that they can close the complaint, Avoid it

• 
  Praveen KS (@praveendingu) reported 60 minutes ago

  @ACTFibernet My Gx service is down since yesterday morning. No proper response from your backend team. Very poor response and service. When you going to improve or forcing me to move some better ISP?

• 
  Canute Angelo (@08aca24) reported 1 hour ago

  @ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.

• 
  Aman Kumar (@locate_aman) reported 1 hour ago

  @ACTFibernet My issue is still not resolved. Have some shame.