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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 28% Wi-fi (28%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Delhi, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

CityProblem TypeReport Time
Bengaluru Wi-fi 4 hours ago
Chennai Internet 10 hours ago
Bengaluru Wi-fi 17 hours ago
Hyderabad Internet 1 day ago
Chhindwāra E-mail 1 day ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • lovelyghosh53
    Swagz (@lovelyghosh53) reported

    @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

  • MohitSenapati
    Mohit Senapati (@MohitSenapati) reported

    @ACTFibernet internet down from quite some time now, despite raising ticket. Kindly resolve at the earliest.

  • Dhruv496
    Dhruv Sood (@Dhruv496) reported

    @ACTFibernet @ACTFibernet your regret will not solve my problem

  • Jaiprakash172
    Jai Prakash (@Jaiprakash172) reported

    @ACTFibernet We are facing repeated internet issues since 19th April. It was resolved on 21st April after multiple follow-ups, but again from 23rd night the connection is not working. Continue..

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for

  • mrajbharat
    Raj (@mrajbharat) reported

    @ACTFibernet Team, I had a conversation with your support rep. today at 12.50 p.m IST and the answers were completely irrelevant and irresponsible. Request to investigate and take appropriate action. Thank you.

  • ChikuChikola
    Chiku Chikola (@ChikuChikola) reported

    @ACTFibernet Internet not working since last 2 days , nobody came to visit. Pathetic service, avoid act fibernet at any cost SR11079925130164

  • vbhavana8123
    v bhavana (@vbhavana8123) reported

    @ACTFibernet Your time lines are poor

  • Mani_Tambaram
    subramanyam k (@Mani_Tambaram) reported

    @ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314

  • MohdZub65084989
    Mohd Zubair Mohiuddin (@MohdZub65084989) reported

    @ACTFibernet I'm asking about my refund.... Not for your service

  • roysupriyo10
    Supriyo Roy (@roysupriyo10) reported

    i don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days

  • muqthar27ahmed
    muqthar ahmed (@muqthar27ahmed) reported

    @JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service

  • 9959073455
    Mohammed Nadeem (@9959073455) reported

    @ACTFibernet it has been three days since my internet service is down and still no response from @ACTFibernet in Hyderabad. Ticket ID SR10179863762624.

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • ramanand_25
    Ramanand Mahato (@ramanand_25) reported

    Why should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

  • DeeptanshuLodh1
    Deeptanshu Lodh (@DeeptanshuLodh1) reported

    I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet

  • lovelyghosh53
    Swagz (@lovelyghosh53) reported

    @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

  • naveenkumar_db
    Naveen Kumar (@naveenkumar_db) reported

    @DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • Abhishekgandhis
    Abhishek Gandhi (@Abhishekgandhis) reported

    @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

  • AjayArvind22898
    Ajay Arvind (@AjayArvind22898) reported

    @ACTFibernet Your Service request SR10379863510064

  • NileshM13475468
    Nilesh Mishra (@NileshM13475468) reported

    @ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.

  • FiZbQ
    i@m (@FiZbQ) reported

    No internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . SR10179919423024

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet I paid 5000 to an outside technician to fix my issue. Your team have not fixed it.

  • MohdZub65084989
    Mohd Zubair Mohiuddin (@MohdZub65084989) reported

    @ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back

  • akshathkr
    akshath.k.r (@akshathkr) reported

    @ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.

  • abhishekreddy95
    ABHISHEK REDDY (@abhishekreddy95) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE