ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 5 hours ago |
|
Hyderabad
|
Phone | 14 hours ago |
|
Chhindwāra
|
Internet | 14 hours ago |
|
Hyderabad
|
Internet | 14 hours ago |
|
Bengaluru
|
Internet | 16 hours ago |
|
Bengaluru
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MSRamesh (@ram_Q308) reported@ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.
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𝕾𝖚𝖓𝖉𝖆𝖗𝖊𝖘𝖍 𝕭𝖆𝖇𝖚 (@jsb_offl) reported@ACTFibernet i need latest firmware upgrade for my router. Could you please help?
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veerana gowda (@veeransg5) reported@ACTFibernet Extremely disappointed with the unprofessional support. I’m being told to arrange power for your junction box if I want internet. I’m a paying customer; fixing technical/infrastructure issues is your responsibility, not mine. Please escalate and restore service immediately.
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Harsha J (@c236_j) reported@ACTFibernet SR10280003230854 No action taken on this ticket and no response from customer service. Pathetic service. Kindly refund the amount for inconvenience caused and fix this issue immediately.
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Suman Krishna (@i_sums) reported@ACTFibernet is anyone still running the company! I received another message that ETA for resolution has increased again. My neighbours have Airtel and Hathaway connection n it’s working fine. Why only ACT is not working! Terrible!
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RupeshDhage (@rupeshdhage4) reported@ACTFibernetHYD @ACTFibernet Again Internet is not working. SR10180033651684. Very poor service. 2 outages in one week.
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RideshJagirdarPress (@parasrj) reported@HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution
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Sharan Ganiga (@SharanGaniga) reported@ACTFibernet Internet is down for almost 24 hrs. Location Haralur Bengaluru. Please look into this. Please inform me how much time it will take to resolve
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MayaRao (@MayaRao) reported@ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164
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John Son (@cdjohn23) reported@ACTFibernet @FiberAct This is beyond frustrating. I raised a request on Sunday, and it took 12+ hours just to register a ticket. Since then, I’ve been given false updates every time I call, and now it’s been 4 days with zero resolution or even a proper callback.
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Saif diwan (@Saifdiwan233431) reported@ACTFibernet It's been more than 24 hours since raising a ticket, and you closed the ticket without resolution. Also, I am not able to log in to my account on your app or website; it says my account does not exist anymore. Are you kidding?
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shruti vishnoi (@shrutivish38360) reportedWow, one rain and ACT WiFi vanished since last night. Customer care? Nowhere. Truly world-class service, what a joke! Will I ever get a response from your end in this life? @ACTFibernet @FiberAct
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robinreddy (@robinreddy44) reported@ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService
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Suresh (@itzzssss) reportedVery poor experience with @ACTFibernet. Within 1 week of installation, facing frequent disconnections and unstable service. This is unacceptable. If not resolved immediately, I will discontinue and switch to another provider. Kindly escalate and fix ASAP SR10380004426124
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Navneet Rooprai (@navneetsrooprai) reported@ACTFibernet hello my Internet stopped working today and there is a red light in the WiFi box.. i have already registered complaint in the morning but no one contacted me yet to fix it
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Naresh Kumar (@Naresh_Saaya) reported@ACTFibernet I’ve been facing repeated connectivity problems for months, with multiple tickets already raised earlier Currently the internet may be working, but it is highly unstable and unreliable, dropping frequently without warning. Raising new tickets each time is not a permanent solution
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veerana gowda (@veeransg5) reported@ACTFibernet one of the worst customer centric companies, blocked my account SR10280015768704 WHY am i not able to login into my act fibernet portal using my mobile number?
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Supriyo Roy (@roysupriyo10) reportedi don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days
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Saif diwan (@Saifdiwan233431) reported@shrutivish38360 @ACTFibernet @FiberAct Evn I'm facing same issue after rising ticket they are closing
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Shaiju R (@ShaijuR12) reported@ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224
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Pranesh G (@pranesh_ganesan) reported@ACTFibernet Registered Mobile No : 8015115434 I was asked to close the previous ticket without even resolving the issue and asked me yo create the new ticket and no fix for my issue till now
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Patriot Pulse (@Patriot_Pulse_) reported@ACTFibernet How come it's taking more than 2 days to resolve the issue? Connection gets deactivated if payment is delayed by just 1 day. But there is no compensation for no connection for more than 2 days
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Cravingpeace93 (@isdwlyhni) reportedHorrible experience with @ACTFibernet Internet has been down for a day now and the resolution timeline keeps getting postponed with. The last eta was 9pm today and now the customer care team is also ghosting any questions. Ticket Id: SR10280009020434
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Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.
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Akshay (@lolrajgun) reported@ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now
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Mango_people (@Akhil_Mangoppl) reported@ACTFibernet @ACTFibernetHYD - ****** service ****** customer service on hold from last 5 mins
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Ashish Joshi (@Ash75Josh) reported@ACTFibernet two ticket raised . Internet not working . One of the oldest cuatomer. No one visiting . Horrible customer experience . Pls take some some serious acrion & asap . Aak some senior in your team to monitor this bad situation . Pls help asap
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Samige Shravan (@Kumar1947R) reported@ACTFibernet @Inu_Minu SR10280044702674 is down for past 24 hrs. One small rain and it goes down. When is this being fixed
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Venki (@V_E_N_K_I_89) reported@ACTFibernet Act service people are closing the ticket without resolving the issues, what non ses is this.. are you people from government or private.. you act like government staff SR10280008034814