ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Delhi, Chennai, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	8 hours ago
Hyderabad	Wi-fi	13 hours ago
Chhindwāra	Internet	17 hours ago
Bengaluru	Internet	22 hours ago
Delhi	Internet	1 day ago
Chhindwāra	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AK Singh (@AKSingh42544383) reported 5 minutes ago

  Hey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.

• 
  Faraz Shamim Khan (@FarazShamimKhan) reported 5 minutes ago

  @ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b

• 
  Narendrababu (@penbabu) reported 6 minutes ago

  @ACTFibernet Till now I have not got proper resolution. Customer care is saying mobile number changed but they will charge for ott to be activated. I fail to understand why. Absolute harassment of consumer. Every time I call I have to repeat all the story to customer care.

• 
  Souvik Samantaray (@souvik0725) reported 8 minutes ago

  @ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!

• 
  Souvik Samantaray (@souvik0725) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday

• 
  Pradeep Swaroop (@swarnajothips) reported 10 minutes ago

  @ACTFibernet @DoT_India No response and resolution from Your end

• 
  user636811 (@user21098) reported 10 minutes ago

  @ACTFibernet Same is being told since last 10 days, and your team clearly denied it today on call. Then why is wrong info being shared here I have already told to cancel and refund my money

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 10 minutes ago

  @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

• 
  dinkar Singh (@dinkarsinghh) reported 11 minutes ago

  @ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 19 minutes ago

  @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

• 
  Vignesh Kumar Ramachandran (@rvignesh9008) reported 20 minutes ago

  It has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. ​Ticket No: SR10379743678164 Please fix this ASAP.

• 
  Naresh Aswani (@nareshaswani) reported 29 minutes ago

  @ACTFibernet Still your sony liv not working. I was assured in writing that it will work from 12 April. What's happening with your co.? Customer care calls again to ask Only for the problem and extends the date. Pathetic service. Disapponited with act

• 
  Suhail Manzoor (@OyeImSuhail) reported 31 minutes ago

  @ACTFibernet Ticket was closed without any response or resolution

• 
  Vivek (@Vivek9433554001) reported 32 minutes ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  dinkar Singh (@dinkarsinghh) reported 32 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Mahesh Jain (@bjpsupporter999) reported 34 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  Ritu (@Rituut1) reported 41 minutes ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Mahesh Jain (@bjpsupporter999) reported 41 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  Rudy 𐤊 (@Rudy14112222) reported 43 minutes ago

  @ACTFibernet @ACTFibernet not required I have already called your customer care and canceled and asked to refund Pathetic experience being my first experience

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 44 minutes ago

  @ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 47 minutes ago

  @ACTFibernet Please go and read the comments i have already stated that i got an update after message in the customer care via the app and tweeting here such a worst service by you guys if this is what i am experiencing for 4k rs i think i am better off using some other provider

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 49 minutes ago

  @ACTFibernet I can never trust the timeline given by you guys

• 
  Mohit Ranka (@MohitRanka10) reported 49 minutes ago

  @ACTFibernet Hi @ActFibernet, Someone collected the assets from me, I got the email saying that the assets recovery is completed, now one saying that its NOT completed. Can you please look into it, and issue my refund?

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 51 minutes ago

  @ACTFibernet @ACTFibernet and dont bother calling i am as well gonna decline the calls like how your engineer has been doing i need answers in this place and to my post only no dm as well i will not be replying in dm this has gone beyond my patience level every month an issue with the network

• 
  dinkar Singh (@dinkarsinghh) reported 52 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  user636811 (@user21098) reported 54 minutes ago

  @ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud

• 
  X MAX GAMING (@MariyamBeg55697) reported 56 minutes ago

  Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

• 
  manuvachanam (@manuvachanam) reported 58 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Pradeep Swaroop (@swarnajothips) reported 59 minutes ago

  @ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service

• 
  user636811 (@user21098) reported 1 hour ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank