ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Pune, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rahul
(@rahul_aglave) reported
@ACTFibernet just frw hours worked fine and now back to internet issues. Please resolve
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Prince
(@pjosephrox) reported
@ACTFibernet I am unable to reach your customer support. I would like to apply for a disconnection as I am leaving the city. As the new place I am moving to does not have ACT connection. Kindly contact me ASAP
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Gokul Sata
(@GokulSata) reported
@ACTFibernet Sorry - this is still not resolved. I have been speaking back and forth multiple times with agents of TP-Link and ACT. tried making them speak together as well. Each time a new issue pops up.
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Praveen Kumar Behara
(@praveenbehara) reported
@ACTFibernet suddenly internet stopped working, req# sr10762877605652 raised, but no communication after that. Can someone please help.
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Jyotiendra Pandey
(@jyokumar4u) reported
@ACTFibernet I called 50 times but there is no update if internet connectivity will be restored or not. Shall I expect update on the resolution?
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Happymood
(@LakMeg1808) reported
@ACTFibernet Again same issue for acc 103577627062.useless customer care and billing team... simply disconnect without common sense is the service you give to customer...does any higher authority looking into it.I needtop officals to call and give solution..1st reactive my line
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Manisha Shastri
(@ManiFaa) reported
Our internet has been down since ydamy. On lodging the compliannt we were told the matter would be resolved within 24 hours. It's been much more, can you please ask your team to fix this faster @ACTFibernet ? Or atleast provide some sort of an update. Ticket no. SR10262871916892
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Ranjithkumar
(@pallemranjith) reported
@ACTFibernet Do you need account details of all..will share immediately.. Internet is not working from last 5 hours...we need immediate resolution..no one will call to customers..there is no proactive approach.. customer support is also very bad..
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Reign Raj
(@ReginrajMuthu) reported
@ACTFibernet my account number 103494380621. My Static IP validation lasts till 3rd November. My ip address is not working. I called customer care regarding this. There is no Response. What should I do future? I wish leave due to bad response.
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Chaitu Subarashii
(@chaitusubarashi) reported
@ACTFibernet @ACTBangalore I have been waiting for my ACT shifting since 23rd. Nothing has happened yet. I wrote multiple mails called ACT care multiple times and this is the 3rd time I am tweeting!!! What kind of service is this? In what language you guys will understand?
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Avisek Misra
(@MisraAvisek) reported
@ACTFibernet @ACTFibernet - i need a call back from your Customer Experience head. Dont arrange a call with call centre representative.
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Manish
(@Manish53405771) reported
@ACTFibernet Team your service after getting the connection is pathetic . We have raised a complaint from yesterday that our internet is not working . And still the issue persists. Please avoid showing fancy and fooling people . Try to maintain the services.
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Ranjithkumar
(@pallemranjith) reported
@ACTFibernet Almost 15 connections in my apartment..one box is ok another box is having 7 connections getting Amber light..we need immediate resolution.. everyone is working from home... please understand the criticality..
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Yesu Rajan
(@YesuRaj30219465) reported
@ACTFibernet My registered number: 9884871467 account number: 103625049787 I have taken ACT connection 10 days back within this short period it was down 4 times recover time always more than 12 hours. So cancelled service. Your team refuse to give refund. Paid for 6 months.
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Jagadeesh
(@jack21012) reported
@ACTFibernet It is been 8 hours since I raised a complaint. You have deactivated my act account even before the due date of 29-Nov. I am waiting for hours to activate my account due to you careless mistake. To the surprise, my ticket(SR10862904016178) is marked done even b4 a fix
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Aliyan S
(@AliyanS11) reported
@ACTFibernet We r constantly following up with ACTFibernet@Hyderabad to down-grade our plan, without our consent they changed the plan and sending us high bill and failed to correct it, can this be resolved this is very painful experience. Account number-101480735420
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Mahesh
(@Mahesh57841761) reported
@ACTFibernet One of worst field technicians ACT has who don’t have minimum ethics to speak to customers total 3 tickets was raised in this month and your technician says our service will be like this & says disconnect ACT if you don’t like such a stupid customer support ACT has.
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Happymood
(@LakMeg1808) reported
@ACTFibernet No regret..1st reactive line and do research on issue pls
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Kamlesh ® (fully 💉)
(@kamleshrao) reported
@ACTFibernet your Customer Service is PATHETIC. I logged a ticket to change my Package w.e.f from 1-Oct-2021 after my current plan ends on 30-Sep-2021. And your team has already changed my Package today!!! Reference: SR10262899290888
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Happymood
(@LakMeg1808) reported
@ACTFibernet CC simply disconnect the call and not giving solution...useless service ..no one cares
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Suresh Shanmugam
(@SureshShan522) reported
@ACTFibernet It has been 2 weeks since I raised the issue that my OTT is down. It has been a week since I rasied the issue here in Twitter. Still not resolved. Should I be going to consumer court next. Any advise.
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Jaspreet Singh
(@jas2707) reported
@ACTFibernet your services sucks your system flaws and you make ur customer suffer. Jaspreet-9891392867
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ksk Saikumar
(@kskSaikumar12) reported
@ACTFibernet @ACTFibernetHYD What kind of service is this, this is 4th time in a month where I'm facing internet issues. Do you really respect costumer or you want to test our patience?? Respond asap.
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ಏಕೆ.
(@codeangi) reported
@ACTFibernet major downtimes in RPC layout, always slow with responses, please get your "act" together.
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Ranjithkumar
(@pallemranjith) reported
@ACTFibernet .. please have look No:SR10162926836942 SR10162925116442 SR10162925186852..this is the third time in the past week itself..we need immediate resolution..it's pathetic service..
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Bhargavi Muthalagu
(@BMuthalagu) reported
@ACTFibernet Give me proper and correct ETA.. enough of your empathy and sympathy.. please provide update about resolution.
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Anudeep Gadavena
(@Anugadavena) reported
@ACTFibernet Thanks but none of you reached out to me yet...I think this calls for a proof of your service
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ksk Saikumar
(@kskSaikumar12) reported
@ACTFibernet I regret that I'm your costumer, hope you continue to provide same service to all. Just 3 days left for my next recharge and do trust me I won't disturb you again. Thank you for responding.
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Suhel
(@suhelshaik) reported
@ACTFibernet @ACTFibernet 3hrs+ and counting... Still awaiting your call.... Issue is persisting....
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shashi yadav
(@shashiy23531936) reported
@ACTFibernet hi team you people ur so irresponsible…you don’t want customers u only want customers amount…I raised a problem around 3:49 pm today and till now their is no response from any other officer from u .. SR10162922165082…