ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 4: Problems at ACT
ACT is having issues since 02:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (26%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 2 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Hyderabad
|
Total Blackout | 2 days ago |
|
Chennai
|
Internet | 3 days ago |
|
Noida
|
Total Blackout | 3 days ago |
|
New Delhi
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manasa R • മാനസ 🌈 (@manasar_here) reportedTerribly disappointed with @ACTFibernet's services. Having connectivity issues for well over a month now. Tickets take too long to get resolved. Highly frustrating.
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aravind kumar (@aravind34420750) reportedNo technician reached out for my internet issue, it's been more than 24hours. They are so lenient in making their technicians to work. It's so worst experience as always with customer care and technicians. #actfibernet
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rahul kumar (@errahulkum) reported@ACTFibernet But vijay didn't recived my call and he did not called me back. Someone from technical team gave false update to customer care that he visited customer but customer requested installation on 5 Oct.
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Anshul Jain (@Anshul_0208) reported@ACTFibernet you guys are defining pathetic service for a 5 year old customer of yours. Amazed!
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Raise your voice (@voiceout_m) reported@ACTFibernet - VERY SLOW FROM TODAY. PLS HELP.
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Albert Arul Prakash (@AAPEyes) reportedLooks like a. @ACTFibernet Bangalore problem the same Facebook is working properly on Airtel mobile network. Even siteupordown site is saying fb is accessible
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iqbal khan (@iqbalkhan490) reportedMy every time my house electric of. And act fiber net box switch of. Recently adaptor problem act fiber net technician came and battery disconnected. Plz installation batterie ,my registration mobile number. 9700164746/9666622403 @ACTFibernet
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rahul kumar (@errahulkum) reported@ACTFibernet But vijay didn't recived my call and he did not called me back. Someone from technical team gave false update to customer care that he visited customer but customer requested installation on 5 Oct. Part 2
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Munivelu K (@ammunivelu) reported@ACTFibernet wow took 7 days to confirm the area serviceability for shifting. That too you found out after many escalations, otherwise it would have taken months. Pathetic service ever. Refund my money and close the issue.
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Prasun Chatterjee (@1Chatterjee9) reported@ACTFibernet I am getting the same comment from last 3days. No one contacted. Even who came for the installation that guy also not received the call. So don't fool the customer. @jagograhakjago please note this kind of situation.
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rahul kumar (@errahulkum) reported@ACTFibernet I called customer care today morning. They replied me that from my side there was request given to team for installation on 5th Oct. But the truth is I didn't get any call from technical person. I called 6 times yesterday to connect with vijay. Part 1
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Uma bisht (@Umabish49748649) reported@ACTFibernet worst broadbad connection.I already raised a complaint but its been more than 12 hours since the broadband is not working. There is no action being taken. #diappointed #worstinternetexperienceever
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PrInCe SeThI (@sethi_prince) reported@ACTFibernet why can’t I pay my bill through application. It keeps buffering on payment page on iOS.. whereas in android app it’s only showing to pay via amazon .. FIX YOUR APP PAYMENT PAGE
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Neelam yadav (@Neelam_shahganj) reported@ACTFibernet pathetic customer service every outage taking 2 days to resolve dont know for what you are charging this much of money.
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Ashok Ram Kumar (@AshokRamKumar5) reported@ACTFibernet I HAD GIVEN A COMPMAINT ON 3RD AND THE TICKET NO IS SR10166025582044 Ac guards location ticket. WHAT THE HELL IS HAPPENING WITH MY COMPLAINT. YOU GUYS ARE UTTERLY DISGUSTING.
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aravind kumar (@aravind34420750) reportedNo technician reached out for my internet issue, it's been more than 24hours. They are so lenient in making their technicians to work. It's so worst experience as always with customer care and technicians. @ACTFibernet
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rahul kumar (@errahulkum) reported@ACTFibernet When I called customer care in morning that I did not got installation yet. Then customer care told me that supervisor will call you. After 1 hour I recived a call from Mr vijay and arun in conference call. Mr arun told me that vijay will come in one hour for installation. Part 3
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S🙅♂️ (@mapstomysoul) reported@FrxRealMadrid @ACTFibernet Farrrrrry sunnn port your jio number to airtel agar airtel ka network is alright at least mobile network to thik chale
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Hashmi Syed (@HashmiSyed17) reported@ACTFibernet having internet issue since morning ticket number SR10166040339734 kindly look into it regards
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Raghu R💥 (@RaghuOffl) reported@ACTFibernet completely waste, they are not giving proper services even they are charge high amount for all plan rather than other network providers.. compulsory every week i meets connection issue and i am very tired to make a complaint about this.. atleast be honestly #Act
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Manaswini Pm (@manaswini_pm) reportedThe internet is not working ,it's been four days. Service is too bad.@ACTFibernet
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engineer (@engineer__48) reported@ACTFibernet any solution for my problem ?? Or should I disconnect my connect and apply new connection with some other company pls clarify
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Karthick S K (@0karthickSK0) reported@ACTFibernet @venkatepost @ACTFibernet You network is down in Shollinganallur chennai. Kindly do the needful to restore the connection. Please provide for existing customers sustainable connection.
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Shiva Kumar Maddali (@sivabcepl) reported@ACTFibernet I have raised a Service Request on 2-Oct-22, every day the technician visits and still there is no solution to restore the internet. SR10366015074804. Losing hope. Time to look for new service provider?
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Ravi Kant Bhat (@ravikantbhatt) reported@ACTFibernet your 3rd class crappy service is at it again,yesterday there was no internet in the morning,today too same things,paid 15000rs to you cheats for plan renewal just 2 days back. Have shame before reminding due date to customers as nearly a month is wasted like this
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Ravi Kant Bhat (@ravikantbhatt) reported@ACTFibernet And now I am again without my broadband, what kind of business you guys are running man. I have previously also said and I say it again that your service is so crappy
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Jas (@classicjsg) reported@ACTFibernet Hi Please convert my plan to 1 month and close the connection at this month end. I'll make the payment. This is my official intimation. I'm not receiving a solution and i cannot continue paying almost 9-10 thousand for this kind of service. I'll change to a different ISP.
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ambreesh (@ambrees62616220) reported@ACTFibernet He said it will continue till nov and anyone Musi ur this connection customer will responsible customer has full right to discontinue at any time Mr Rahul was very rude on phone and Hangul call without listening to me
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Sriharikavati (@sriharikavati) reported@RajeshG26 @ACTFibernet Instead of these tweets u can simply switch to another network bro i am doing same thing 🤦 when we need internet now they were saying resolve it by tomorrow #badserviceActfiber
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Karthick S K (@0karthickSK0) reported@ACTFibernet @ACTFibernet You network is down in Shollinganallur chennai. Kindly do the needful to restore the connection.