1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 68% Internet (68%)
  • 23% Wi-fi (23%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Coimbatore, Chhindwāra, Bengaluru, Lucknow, Chennai, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Delhi, Kolkata, Pune, and Vadodara.

CityProblem TypeReport Time
Hyderabad Internet 40 minutes ago
Coimbatore Internet 4 hours ago
Hyderabad Wi-fi 16 hours ago
Hyderabad Internet 16 hours ago
Chhindwāra Internet 18 hours ago
Bengaluru Total Blackout 18 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ramarkosg
    Ramarko Sengupta (@ramarkosg) reported

    .@ACTFibernet it's impossible to get through anyone in customer care. There's been an outage since morning, a ticket was raised too but no visibility or communication on when the connection will be restored. Your local engineers aren't responding either.Ticket: SR11081361320654

  • Ramu12463883
    Ramu (@Ramu12463883) reported

    Absolutely worst service from @ACTFibernet @ACTFibernet_Care! My internet has been down for over 3 days but nobody has shown up or responded. Unacceptable negligence! Fix this immediately. Ticket: SR10581391822954 #ACTFibernet #WorstService #BroadbandDown

  • VJ_Naidu040
    VJ (@VJ_Naidu040) reported

    @ACTFibernetHYD @ACTFibernet Action Urgent: ACT-ai_101780672110 customer ref Ticket no SR10181242464047 NO action since 3 days ! Unbelievable service ! Cannot accept this service frequency by any standard

  • cskaushik88
    Kaushik C S (@cskaushik88) reported

    @ACTFibernet You can only be SORRY and not do anything about it. Ridiculous service. No point of escalation as well

  • BerwalGorav
    G.B (@BerwalGorav) reported

    @ACTFibernetHYD @ACTFibernet i want to request a reconnection but no one from customer care is answering my calls, i have been on wait list queue for 40 minutes yesterday and 20 minutes today, i was 1 on queue so idk why this is happening. Please connect.

  • pvrkiran
    Kiran Kumar Pavuluri (@pvrkiran) reported

    @ACTFibernet You are only regretting still no action has come ... I paid for a service and it's been 10 days...

  • Akhil_nakka_
    Akhil Kumar (@Akhil_nakka_) reported

    @ACTFibernet my account got disconnected due to the plan expiry I want to reconnect my plan but there is a due amount for 25days where my internet hasn't worked on for 15days in that 25days but you guys charged for 25days, help me out in this

  • mshankars
    'Beer' Grylls! (@mshankars) reported

    Dear @ACTFibernet it is so frustrating with your customer service while i ordered for one ACT stream box and keep waiting for it. Same experience while trying to upgrade the router and finally i had to give up.

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”

  • mperiwal14
    Manish Periwal (@mperiwal14) reported

    @ACTFibernet My work is hampered. Fix it asap

  • mr_kaats
    MR KAATS (@mr_kaats) reported

    The audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet

  • SundarrajanG
    G. Sundarrajan (@SundarrajanG) reported

    I am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !

  • mohanapriyare
    MOHANA PRIYA (@mohanapriyare) reported

    @ACTFibernet @ACTFibernet the main problem is your technician is not all visiting theplace atelast once planned to switch over to other network this tome and wont pay for this month

  • akash_8a
    Akash (@akash_8a) reported

    @ACTFibernet Why have I been charged a 117 late fee when I made the payment on time? Meanwhile, your service was down for 5 dayswhere is the compensation for that? You charge customers instantly, but take no accountability for prolonged outages. Please reverse 117

  • akashb14
    akash (@akashb14) reported

    @ACTFibernet Your sales team was blowing up my phone non-stop to force the connection. The moment I signed up, the service vanished. Installation promised Friday → postponed to Saturday → now Sunday and still no one has shown up. Work Order: WO101813949828

  • srikanthro38805
    srikanth rompally (@srikanthro38805) reported

    Big shameful to handle to resolve issues please refund my amount @sangareddy @ACTFibernet

  • mr_kaats
    MR KAATS (@mr_kaats) reported

    u promise reliable service, yet my connection is disconnected repeatedly bcause u don't have permission/space 2 place ur junction box. Tat's ur infrastructure problem,not mine. Stop making customers suffer for ur poor planning. Approve cancellation request I raised. @ACTFibernet

  • susheelshetty
    Susheel Siddamshetty (@susheelshetty) reported

    @ACTFibernet It's been over a week and my issue is still unresolved. nothing is happening on the ground. I'm tired of chasing different people for a basic service. Stop the excuses and resolve this immediately. #PoorService #ACTFIBER

  • dheeraj_aluju
    Dheeraj (@dheeraj_aluju) reported

    @ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth

  • S969498
    Santosh Kumar (@S969498) reported

    @ACTFibernet @ACTFibernet Internet is not working. Tried to open the app for raising tkt but app is also not working. Location Kondapur Hyderabad. Please fix it asap as need for wfh

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla

  • mithilkhanter
    Mithil Khanter (@mithilkhanter) reported

    @ACTFibernet Ya right how is that everytime you require 2 -3 days to solve a problem ?

  • brpAndhra
    BRP (@brpAndhra) reported

    @ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports

  • SubimolSen
    Debottirno Chowdhury (@SubimolSen) reported

    @ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?

  • Krishne34975677
    Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported

    @ACTFibernet Kindly escalate to your leadership. There is no call back from technician at all. I dont even know if he is working on the issue.

  • pvrkiran
    Kiran Kumar Pavuluri (@pvrkiran) reported

    Finally, Trying to downgrade the plan after not getting the netflix service from #ActFibernet @ACTFibernetHYD @ACTFibernet Called so many times but no use ... I will never take the bundle package from Act again... FYI

  • VenkatGundasu98
    Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported

    @ACTFibernet Hi will it be taking around 5 days to resolve the issue !!! Pathetic reply

  • shrikanth607
    Shrikanth Bharadwaj (@shrikanth607) reported

    @ACTFibernet @ACTFibernet The pathetic quality of service is at display again, there's no internet and ETA to fix it by 1 pm has elapsed again.. if there was competition to be come worlds worst ISP you're KILLING IT

  • NanakFarms
    Chamandeep Singh Kapoor (@NanakFarms) reported

    @ACTFibernet @ACTFibernet from last 48 hours my internet is not working I have given complaint also there is no call back till now

  • ldiotNo1
    T.G. (@ldiotNo1) reported

    @ACTFibernet great. no interest in learning anything. sending me off is not going to solve your issues. good luck guys.