ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, New Delhi, Bhubaneshwar, Chennai, Chhindwāra, Delhi, Kanpur, Coimbatore, Lucknow, Ahmedabad, East Delhi, Ludhiāna, Mumbai, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Total Blackout | 6 hours ago |
|
Bengaluru
|
Total Blackout | 9 hours ago |
|
New Delhi
|
Wi-fi | 10 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Hyderabad
|
Internet | 17 hours ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Sanjay Singh (@sanjayrathore36) reported@ACTFibernet Worst services in Lucknow .
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernet Technician called again telling me it’s not their responsibility to install the new cable. Should I go through this hassle if I have to just upgrade a plan? Terrible experience this is.
-
Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!
-
BHAINA (@DeoBhaina) reportedThe installation service is very pathetic, while booking Fibernet, they will tell we will install it in same day, After payment they will vanish and for installation not one will come even weeks passed and follow ups. Fraud employees in this company. Careful @ACTFibernet
-
Pratik Sengupta (@_PratikSengupta) reportedThe Internet is down since last couple of hours and no way to get in contact with you people. Care to respond? @ACTFibernet
-
Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet Am genuinely a loyal customer. Not for your service but for escalation. Every month first week i have to raise a ticket to your team to fix my internet for which am paying. Do you guys have any shame? Are you really a brand or “Local Garage”? SR10181428844184
-
karthik alagan (@karthikalagan) reported@ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.
-
Akash (@Akash_DT_91) reported@Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here
-
veerana gowda (@veeransg5) reported@ACTFibernet after few months i am facing this issue again, how am i suppose to tolerate this????
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?
-
Vijin C J (@cjvijin) reported@ACTFibernet My complaint no is SR10381474176154. i facing internet issue every alternative day...its taking more than a day to fix this issue. how will people work with this kind of net work issues
-
jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725
-
karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
-
S S Chandran (@SSChandran82) reported@ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.
-
srikanth rompally (@srikanthro38805) reportedYour time limit every time crossing iam face internet issue from last week there is no proper response it shame thing for @ACTFibernet
-
Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet Still no solution.. another ETR missed.
-
Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.
-
aniruddha date (@_AniruddhaDate_) reportedFor anyone else reading this please look for the reputation and track record of the provider before committing. We should have read the Reddit and X reviews. But that is on us. Nothing against ACTFibernet, hope they do better in the future. #bad
-
karthik alagan (@karthikalagan) reportedThis is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.
-
'Beer' Grylls! (@mshankars) reportedDear @ACTFibernet it is so frustrating with your customer service while i ordered for one ACT stream box and keep waiting for it. Same experience while trying to upgrade the router and finally i had to give up.
-
sri vatsav (@SrivatsavGorthi) reported@ACTFibernetHYD @ACTFibernet SR10181511731864 Frustrated with the service. I upgraded to 200 Mbps, but now I’m told my copper cable doesn’t support it. Raised a ticket to fix the issue, but no response. Now I’m being asked to pull the cable internally myself. Poor service!
-
Roozan Aggarwal (@roozanco) reportedHi @airtelindia , I am giving up on my Wifi network, please get your device collected in the coming week. Network so bad that I cant raise a ticket for this in your app. PLease share DM link to drop my number to contact further. I have signed up with @ACTFibernet
-
S S Chandran (@SSChandran82) reported@ACTFibernet The internet is not working, and a ticket (SR10381413634864) has been opened. We are facing too many frequent issues lately and receiving poor support. Please fix this as soon as possible.
-
G. Sundarrajan (@SundarrajanG) reportedI am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !
-
Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported@ACTFibernet The issue is still open. Kindly connect with the technician and let me know the current status honestly. Either you guys have not planned for this rainy season properly and are shortage of man power or just straight incompetent. Kindly take a look into this urgently!
-
rajath salian (@salian_rajath) reported@ACTFibernet Unfortunately I have been hearing this same statement being made by your customer care executives as well but there is no resolution thus far that has proven satisfactory. Either your team delivers the service for which I paid or received fund the money that I have paid
-
KALPANA (@kmkalpana2000) reported@ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!
-
Sidharth74 (@Sidharth_74) reported@ACTFibernet I got this message, which is false - "We regret to inform you that your ACT Fibernet service has been disconnected due to Leaving City." I am not leaving city, I got fed up with frequent disruptions in service. Further mail says Current Due Amount: 8488.92, due for what??
-
Ravi Teja Sunkari. (@saradagakasepu4) reportedHello @ACTFibernet @ACTFibernetHYD internet is not working at my place since last night ..No proper response to my complaint..!! Don't you guys have shame to bill for 30 days when you are providing services only for 28/29 days in a month ?? Worst internet service provider in recent times..#JustAsking
-
Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported@ACTFibernet Kindly escalate to your leadership. There is no call back from technician at all. I dont even know if he is working on the issue.