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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 26: Problems at ACT

ACT is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 23% Wi-fi (23%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Chennai, Guntur, Hyderabad, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, and Bhubaneshwar.

CityProblem TypeReport Time
Hyderabad Wi-fi 3 minutes ago
Chhindwāra Wi-fi 14 hours ago
Chhindwāra Internet 1 day ago
Bengaluru Internet 1 day ago
Chennai Internet 2 days ago
Chhindwāra Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic

  • PramodHalbhagal
    Pramod Halbhagal (@PramodHalbhagal) reported

    @ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service

  • GLOVANS
    GLOVAN (@GLOVANS) reported

    @RevanTalks @ACTFibernet Hathaway for the past 6 years. Absolutely no issues. Whenever there is disruption in services, they make it a point to inform customers immediately with resolution time. Probably depends/varies on area to area.

  • abilash5544
    Abilash (@abilash5544) reported

    @ACTFibernet @ACT_Issues it has been 3 days since my net is working. SR10381659093274 this is my complaint number. Ppl coming and going but i am not getting any improvement in my net connectivity..

  • paalpayasam
    Mailsami (@paalpayasam) reported

    @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet. I urge you to disconnect immediately and refund the security deposit at the earliest.

  • snaveen286
    Naveen kumar (@snaveen286) reported

    Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

  • 08aca24
    Canute Angelo (@08aca24) reported

    @ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.

  • venkatepm
    Venkat (@venkatepm) reported

    Hi Act sevice is very very worst in my life I paid and got connection for 6+1 from June to December Now app asking pay some amount and disconnected my service @ACTFibernet

  • weeeeenerr
    🏎️ (@weeeeenerr) reported

    @actfibernet my internet has been out for a while now. Please help. Ticket id: SR10381674143054

  • ishwarachanta
    Ishwar Achanta (@ishwarachanta) reported

    @ACTFibernet complaint lodged at 1015 this morning, so far no rectification nor is there any response. Area is Dr PV Cherian Crescent Road, Egmore,chennai. Unfortunately we still have 4 months to go with you, else would have changed you long back.

  • thesherlocker
    Sherlock (@thesherlocker) reported

    @veelesec @ACTFibernet Ah yes, the good old deleted forum solution

  • vansh_bajaj11
    Vansh (@vansh_bajaj11) reported

    @ACTFibernet hi internet is not working since 5pm Almost been 14 hours now Need to get it fixed ASAP as I have my office work Already registered a complaint

  • evabuilds
    eva (@evabuilds) reported

    and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    Your internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet

  • aambasta
    Anuamb (@aambasta) reported

    @ACTFibernet there is no way to escalate a ticket. What’s SLA for a ticket if fiber is broken ? No one yet called or messaged. Ticket no. SR10281616137854 @jagograhakjago

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet your service sucks

  • shreesen69
    shree sen (@shreesen69) reported

    @ACTFibernet This has happened again in such a short time. Whats the reason? I had to opt for another service provider’s service to continue my work.

  • maheshkumar2030
    mahesh kumar (@maheshkumar2030) reported

    @ACTFibernet without activating my account how you are disconnecting my connection Dear Customer, Your ACT A/c:109245880079 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET

  • SanjaySachdeva_
    Sanjay Sachdeva (@SanjaySachdeva_) reported

    I am not able to activate 3 months spotify subscription provided. Every time customer care executive is raising a new ticket. Provide me solution @ACTFibernet

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

  • msr_suresh
    suresh (@msr_suresh) reported

    @ACTFibernet I need a callback to explain the issue in detail. Can you please call me? I called multiple times and raised callback request from escalation desk as well but didn’t get any call yet

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    @ACTFibernet WHY HAS NO TECHHNICIAN BEEN ASSIGNED TO WORK ON THIS TICKET SINCE 3PM?? DON’T YOU WANT TO RESOLVE THE ISSUE ?

  • SSirugamani
    S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported

    @ACTFibernet If down time is for the whole day time ACT has to refund that days charges. It is happening almost every 10 days

  • rao_gnaneswar
    Gnaneswar Rao (@rao_gnaneswar) reported

    Unacceptable service. 42+ hours of complete outage with zero action taken on my registered complaint. Fix this ASAP or I'm taking this to the National Consumer Helpline @ngh_goi. ​Ticket ID: SR10781687851424 @ACTFibernet @ACTFibernetSupport

  • sandy_senthil
    Senthil Kumar R (@sandy_senthil) reported

    @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

  • Ajitkum99927321
    ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported

    @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

  • Nir0909
    Miles to go.......Blue 🍊🇮🇳 (@Nir0909) reported

    @Silent_Roads @ACTFibernet Phone allow calls without network too.. if properly call facility recharge available in phone.

  • vicky2ooo
    Vi (@vicky2ooo) reported

    @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.