ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (71%)
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Wi-fi (19%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Bhiwāni, Hyderabad, Lucknow, Visakhapatnam, Noida, New Delhi, Coimbatore, Shimoga, Kolkata, Dīdwāna, Delhi, Ranchi and Kūkatpalli.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Bhiwāni |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Naseer
(@_naseer_king) reported
@ACTFibernet This is how you play with your customers. It's been almost 48+ hours. There is no resolution. How am I suppose to work. And your customer service agents really great who don't know how to talk to customers. I'll forward the call recording @ACTFibernetHYD
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kanhaiya kumar
(@kanhaiy97854460) reported
@ACTFibernet Don't give the foolish tips I paid for the internet not for listening yours bull **** tips
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viveksingh0207
(@viveksingh02072) reported
Daily customer care is telling that we will resolve your issue and you may get your router, all false hopes. Payment done on 1Feb, but issue is not resolved, pathetic experience @GaneshP22518972 @ACTFibernet
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Dash Dangerous
(@Lockstar73) reported
@ACTFibernet The latency issue towards europe is still not resolved after 1 month
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rkatikam
(@rkatikam) reported
@ACTFibernet after installation 48 hours is not over yet. Already not working. What is this QoS called?
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Sanjeevaraddi Melagiriyappanavar
(@sanjd2005) reported
@ACTFibernet 2nd day and still internet service is down. Please let me know I need to switch to different service providers.
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Anup
(@Anupkkasi) reported
@ACTFibernet do you call late nights to attend to a service ticket raised in the morning? It's just a nuisance
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abdul
(@abdulkkc_abdul) reported
@ACTFibernet Dear ActFibernet i have paid my bill on 11 of feb 2022 fir bhi account suspend kardiya q no one answered me your customer care executive told me wait 4 hours we will activate but still not active My transaction ID is 1302202212570539902 Plz solve my problem
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sandy
(@sandy28767073) reported
Hi @ACTFibernet If you people doesn't respond in an hour or 2 hrs i will definitely lodge a complaint against your company in consumer court. That is for sure. I will see to make your company closed permanently. Thats for sure. @ACTFibernet respond fastly @ACTFibernet
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Bharadwaj Pemmaraju
(@bharadwaj44441) reported
from
Rājendranagar, Telangana
Pathetic service by @ACTFibernet They couldn't check feasibility till you pay for plan/installation. Then they'll let u know that they can't service u in the location. For payment already made, they'll make u wait like hell.
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RajeshBoppana
(@rajeshboppana1) reported
@ACTFibernet I feel happy about disconnecting your services. The way you are treating this issue is making me not consider any time in the future. Anyway, I don't waste my time with you for 1000 INR, I am just leaving this here as you are not worth fighting.
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karnati akhil
(@penchalrao) reported
@ACTFibernet Facing problem for 2days no proper response from ur side. ACC 101597634160 Hyderabad
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Balaji
(@tbalaji360) reported
@ACTFibernet can you ask your guys to call me? I want to renew your service but none helps from your end.
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devyanisatya
(@devyanisatya1) reported
@ACTFibernet Yeah the issue is resolved after 24 hours. Thank you for. Responding
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pras karbhowmik
(@prasenjitkb) reported
@ACTFibernet I just found that you closed an old ticket without resolving the problem. Your super powerful executive Pavitra (ph no 88923 21703) earlier threatened that she will ensure my defective router will not be replaced. Was it due to her threat or her SLA compliance ?
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Jayaparthan Jagadeesan
(@Jayaparthan) reported
@ACTFibernet I have finally decided to switch from ACT after almost 8 years, whose service has become pathetic in the last 1 year. Technical team has been so bad recently and multiple escalations also dint help. Poor service provider now. Thank u for excellent service till 2020.
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Greensmind
(@greensmind) reported
@ACTFibernet @KRISHNA83138665 Spoke to someone named farzana today, worst customer call in the history of customer calls. You guys need to check who sits behind a desk.
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Mayank Arora
(@MayankArora1198) reported
@ACTFibernet Really bad service, been 20 hours since ticket raised, still no response SR11064142893574
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Ashwin Thomas
(@atomtwit) reported
@ACTFibernet @bada_paww Is it for real that a transformer burst in Teynampet Chennai cause you to deny service?
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devyanisatya
(@devyanisatya1) reported
@ACTFibernet I still didn’t receive the call and The issue is still not resolved?? Will you guys keep quiet if I pay the bill one day after the due date ??? No right !! lost trust on your company only because of your worst customer service!! Not helping!!
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Laxminarayana Jogula
(@LJogula) reported
@ACTFibernet Act really sucks 7 calls many tickets Just to receive invoice for the payment I hv done 3163 rs I received invoice of 500 Agents don’t know what they r talking and not even understanding English. Don’t know where Act going to stand fet
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Benn victor
(@benn_victor) reported
@ACTFibernet Every month am facing connectivity problem and it is taking 1 or 2 days to resolve the problem. Worst service SR10364140070054
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Pujit
(@pujityg) reported
It has been more than 12hr+ since Internet stopped working. No resolution or whatsoever. You do realise that we are working from home, and we pay more to you than other provider for similar plans. @ACTFibernet Complaint ID: SR10264142768044
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aashish dharani
(@Ashdha) reported
@ACTFibernet stop calling after requesting for Dnd!! I have been regretting to choose your service!.
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Himanshi
(@Ar_Himanshi) reported
@ACTFibernet there is no internet access for the last 24 hrs making me unable to work & miss deadlines. Complaint ID is SR11064142893574 with 0 follow ups.If u can't resolve in next 1 hr, kindly refund as I would rather switch to another internet provider with better services.
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Sushant M
(@sushant_msb) reported
@ACTFibernet internet not working. Customer care not reachable, please help urgently
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Khalid
(@KhalidSan91) reported
@ACTFibernet Internet has stopped working from morning call the field agent he said he is not aware of the problem can you please have a look into it
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Swarna Prakash M
(@SwarnaPrakashM1) reported
@jagograhakjago any similar complaints with @ACTFibernet Security issues. Kindly help.
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Syed Hyder
(@SyedHyd47902030) reported
@ACTFibernetHYD @ACTFibernet bastards just charge you a whole lot of money and don't give any service...beware of these *******...#bycottActhyd
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Bhumicksheth
(@Bhumicksheth8) reported
@ACTFibernet Well before tweeting I've already called you guys 4 times now and no resolution. My internet in not working since 13th of Feb and have raised a ticket already on the same day and still has not got resolved . Guys ? Cmon are you gonna get things resolved yet or not ?