ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Deepak A
(@deepaklogo) reported
@ACTFibernet I wanted flixibyte and I did 3 transactions by mistake as your app didn’t respond after payment done. So 2 extra transactions has to be reverted back I have been following since 4 weeks raising many requests there is no refund on the duplicate transactions.Kindly fix
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Vijay Bhaskara ACCA
(@bhaskaravijay) reported
@ACTFibernet There is still no response and it is more than 48 hours?? What kind of customer care is this? The router was picked on 01st October 2022 from my security guard and still I haven’t got the refund. The person who has picked up hasn’t updated from his end. Is that my fault???
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Murugan V P
(@tractorvp) reported
@ACTFibernet @KRISHNA83138665 This is Ford company don't take this internet service
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Murugan V P
(@tractorvp) reported
@ACTFibernet @bada_paww The call girl receiving money they are giving service but this company receiving money but not giving service
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Muzafargulam Ali
(@gulammuzafar) reported
Hello @ACTFibernet I am getting irritating with this broadband and I am feeling like why I have choose such an worst network service every month twice I will face with the problem after raising the ticket they will send a MSG we will solve by next day. Thanks, Gulam ali
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lakshmareddy
(@manikanti_l) reported
@ACTFibernet payment not returned and Service also deactivated Cheeting customers
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Kunal Thakur
(@KunalTh28669163) reported
Itni gandi after sale service Seriously! In such a fast-paced world, ACT is making me to wait 4 day to resolve the issue of reconnecting my account, no response from their CCE, the service agent who is assigned for the issue is not picking my phone. #thatsnfair @ACTFibernet
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sijo sam
(@sijosam07) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet is the worst internet service provider last 3 days no internet in kasavanahalli CBS layout
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jani mohammad
(@janimohammad16) reported
@ACTFibernet how does it feel providing the worst internet service ever?
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Mahesh Parekh
(@maheshparekhb) reported
@ACTFibernet ticket SR10366179108124 is again raised for complaint, called your technical person, very rude response from him, treat your customer as paid customer not as a freebies customer. The cable issue is 2nd time in this week, are they trained to do job well? Feedback?
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Kumar V
(@pkayt) reported
@ACTFibernet why is that your internet goes down every 15 days and you take your sweet time to rectify? My internet is down since morning . Can I demand a SLA from ACT?
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suneel
(@suneel03539946) reported
@ACTFibernet such a #unprofessional services, internet connection restored on 20th Oct and after 2 hours again suspended. No clarification on bills and waivers but making continuous calling and harassing me for the payment. Explained issue to N number of people but no solution.
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IKM Muhammad
(@masseeih) reported
Appreciate the service provided by @ACTFibernet for solving the issue with in two days ... I recommend their service
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Sachin
(@SachinNJha) reported
@ACTFibernet I have already made several calls and the person who had asked me to "please call me for any issue" told that it will be corrected in an hour and has stopped taking my call after 2 hours of reporting. Al of this after I have recently faced a 10+ days of blackout
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Areesh Zaidi
(@AreeshZaidi) reported
@ACTFibernet The above is the screenshot of the complaint i lodged about my internet not working to which your executive visiting the site in the evening at 5 stating the reason that the ladder was broken and hence it cannot be repaired. I mean it doesn't get more unprofessional than this
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Sathish Kumar
(@sathish_kumarrs) reported
@ACTFibernet please resolve this SR issue 103661834671 and once again internet is not working happening frequently kindly resolve
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RK
(@rkrkrk2001) reported
Hi @ACTFibernet Could you please look into this urgently? INTERNET NOT WORKING SR10266182750804 It’s URGENT 🚨
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Aakash
(@Aakashrty) reported
@ACTFibernet is this what feels like I am customer of ACT for than 1.5yrs and now when I am facing problem they are charging me 1100₹ for Router replacement how come when I already paid them 1500₹ for my connection and now they are asking for Router replacement because of
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Sachin
(@SachinNJha) reported
@ACTFibernet The same person called back and said that someone else is looking into the complaint - after nearly 2 hours of raising the issue. Complete dereliction of duty! Each time while going they say - 'wire was cut' and when I ask them to show, they smile and leave. Full study needed
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Murugan V P
(@tractorvp) reported
@ACTFibernet In compared to you the call girl is best if they are receiving money they are giving good service but you are receiving money not giving service
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Sachin
(@SachinNJha) reported
@ACTFibernet Your engineer received the call now and as soon as I told him about my complaint, he disconnected and now not taking my call. Can I get a response to this?
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Sachin
(@SachinNJha) reported
@ACTFibernet - a very sad state of affairs with your customer facing team here at Chennai Last time too there was no respite till I raised it here on Twitter. Again the same periodic malfunctioning of internet has started. False assurances of resolution add to the frustration
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saikarthiknaikbanavathu
(@saikarthiknaik) reported
Hey @ACTFibernet it's been 6 hrs that I complain about my internet issue,it's still not resolved, don't publish that your network is so fast , try to advertise that you're service is like tortoise 🐢
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kinnera reddy
(@drkinnerareddy) reported
@ACTFibernetHYD @ACTFibernet Yeah welcome to the network that troubles us every 15days ! Literally!!! And will bless us with no Internet for atleast 3-4 days .in places where we depend on the basic needs such a phone call also on Internet . #disgustingnetwork
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Stocks
(@Stocks08455841) reported
@ACTFibernet and i complaint to your @ActFibernet It's been 20 days so far I haven't even got my money refunded,you should be a little ashamed that you have not done anything for me so far Do you want to cheat your customers like this., Genuinely return my money. ..@ACTFibernet
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RAKESH PRASANNAKUMAR
(@rakeshinspired) reported
@ACTFibernet finally got disconnection done frm this fraud service provider. Fun part is stil thy haven't resolved the issue and they are saying it remains same fr next 15 days. What a joke. Worst ISP provider. They also said they will bill me for this 15 days as wel, Pakka fraud
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VIDYASAGAR
(@SagarVidyachin1) reported
@ACTFibernet @ACTFibernet your service is very poor in vizag i raise the shifting request on 16/10/22 but still now the shifting is not completed and ETA was 18th but service persons are not responding and the customer care team is also not responding.
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Laxman Hindu
(@Lucky4BJP) reported
@ACTFibernet is the worst internet service provider in Hyderabad with no response and respect...
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HanmatH PradeeP
(@thanmathpradeep) reported
@ACTFibernet It's almost 24 hours now and I haven't received any call or the refund, what kind of SLA you people follow? .... Disgusting, been an ACT Customer & now feeling ashamed of it. How to reach you people for a level of escalation? Do you have an Escalation matrix?
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Murugan V P
(@tractorvp) reported
@ACTFibernet My dear friends don't buy this company they are compared to like fraud and cheating no good service