ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Hyderabad, Chhindwāra, Coimbatore, Chennai, Delhi, Guntur, Nellore, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, and New Delhi.

City	Problem Type	Report Time
Bengaluru	Internet	2 hours ago
Pune	Internet	4 hours ago
Hyderabad	Internet	5 hours ago
Chhindwāra	Internet	8 hours ago
Coimbatore	Internet	22 hours ago
Chhindwāra	Internet	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Seetharaman (@Indiansheart) reported 3 minutes ago

  Total apathy to customer service requests. Ticket raised two days back not attended to. #ACTFibernet. Interest shown for taking new connection. Post sales services pathetic. SR10381777807054

• 
  Karthik (@KarthikeyanS01) reported 4 minutes ago

  @sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me

• 
  Krishnakanth Sabnekar (@ksabnekar) reported 4 minutes ago

  @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!

• 
  chinnikrishnan (@vchinnikrishnan) reported 5 minutes ago

  @ACTFibernet Latest SR10381740313674 is this.. Please let me know how much service waiver are you giving me

• 
  Gajendra (@gajendrajena) reported 6 minutes ago

  Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

• 
  Anku Sharma (@AnkuSha12771848) reported 12 minutes ago

  @ACTFibernet My name is Sandeep Sharma. I’m from T Block, Gali No. 4. My internet service has not been working since morning, and the issue is still unresolved. I have my work to attend to, so please look into this urgently and restore the service as soon as possible. Please help

• 
  Manisha Sharma (@ManiManisha) reported 13 minutes ago

  @ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?

• 
  Durga Prasad (@durgaprasad__12) reported 14 minutes ago

  Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

• 
  Venky (@Venky2120) reported 19 minutes ago

  Really a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet

• 
  _DrauGr (@_DrauxGr) reported 19 minutes ago

  Unable to login with mobile number even though it's valid.please help @ACTFibernet

• 
  SHUDHANSHU PANWAR (@Mrpanwar_) reported 20 minutes ago

  @ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason

• 
  𝙕𝙞𝙚 🐺 (@mZZieo) reported 22 minutes ago

  This has been extremely frustrating and inconvenient. I’m beginning to feel that I made the wrong choice by selecting your network. Please provide me with a clear update on the installation status and when I can actually expect the connection to be installed. @ACTFibernet 3/3

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 22 minutes ago

  @ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 26 minutes ago

  @ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice

• 
  Sam (@samprettybasic) reported 29 minutes ago

  Should I file a police complaint @ACTFibernet? The noise is too loud and coming even after closing all the windows

• 
  VJ Saravana SP (@vsivasaran008) reported 33 minutes ago

  Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

• 
  Sreekar (@sreevajhala) reported 34 minutes ago

  @ACTFibernet Day 2 of no response or Support

• 
  🇮🇳Pulak Chaturvedi🇮🇳 (@PulakChatu54122) reported 34 minutes ago

  @ACTFibernet Seems you guys only had to turn the switch back on! The issue got resolved less than 5 mins after your response on x and via mail. Unfortunate that I had to wait 40+hours in the National capital for broadband to be restored. Messaged u my registered mobile no.. @TRAI

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 35 minutes ago

  @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.

• 
  Naveen kumar (@snaveen286) reported 37 minutes ago

  Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

• 
  Haiku (@riceofsushi) reported 38 minutes ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

• 
  Ankit Mohanty (@ankit_amohanty) reported 39 minutes ago

  @ACTFibernet Please act on Complaint No:#SR10281773958775. Kindly initiate a refund

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 43 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  Padappadi Elaniswami (@PESTAMlLNADU) reported 47 minutes ago

  ACT cheap and enga neraya per sonanga nu athu podalam nu pathen..rendu per call pani enquiry pananga.. plan lam choose pani book panidalam nu 3 vaati call panen..rendu perum edukala👎👎 Booked Airtel Xtsream after that U lost a customer because of your poor cus care @ACTFibernet

• 
  Balaji Swaminathan (@BalajiSwaminat) reported 49 minutes ago

  @ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.

• 
  Rashi Sureka (@badassureka) reported 49 minutes ago

  @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

• 
  Singh Ranbeer (@socialevil2002) reported 54 minutes ago

  @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

• 
  Pavan (@pavanamar554) reported 55 minutes ago

  @ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this

• 
  Against cockroach party. (@MadhuShett64784) reported 55 minutes ago

  @ACTFibernet @PrabuPrithik Primarily ask your staff Mr Sriram to respond to multiple calls (8925820780)for service,next advice him to be calml while your customer calls out of frustration.Advice him not to shout around with your client,we are not receiving free service.More than 20 calls went unattended.

• 
  Ankit Kulkarni (@AnkitKul1890) reported 56 minutes ago

  @ACTFibernet such a pathetic service and pure incompetece from your team. 5 escalation, 2 hours spent over phone call, 8+ calls to your team. Every agent says 24 hours since last 4 days . 0 accountability and 0 ownership. No value of customers #internet SR10281728990184