ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Delhi, Hyderabad, Guntur, Nellore, Chennai, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, New Delhi, Coimbatore, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 18 hours ago |
|
Chhindwāra
|
Internet | 23 hours ago |
|
Delhi
|
Internet | 1 day ago |
|
Chhindwāra
|
Internet | 3 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
|
Chhindwāra
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet @ACTFibernet your customer care is telling me the customer is not allowing access to junction box (the customer is me, the junction box is in my place - so how is it possible?) - If you do not want to give me service, refund my money.
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Mridul Modi 🔆 (@mridulmodii) reported@ACTFibernet My 4K setup box remote was not working properly your service guy provided the old used remote in replacement.
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Pallavi Dutta (@pallavi_dutta1) reported@ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet Guys what is the way to have a conversation with a human agent at your end, Internet has been down for days now and all I get is your bloody bot telling me the ticket has been raised without allowing me to escalate.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet 14 hours of outage now. No updates, progress, nothing #actfibernet #fail
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Vi (@vicky2ooo) reported@ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.
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yogesh sherman (@yogeshsherman) reported@ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic
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Tamil Crypto Guy π² (@tamilcryptoguy) reported@ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.
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Muba•••• (@Mr_MA_Fighter) reported@Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly
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Karthik (@KarthikeyanS01) reported@sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me
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Ankit Kulkarni (@AnkitKul1890) reported@ACTFibernet such a pathetic service and pure incompetece from your team. 5 escalation, 2 hours spent over phone call, 8+ calls to your team. Every agent says 24 hours since last 4 days . 0 accountability and 0 ownership. No value of customers #internet SR10281728990184
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𝕽𝖆𝖓𝖏𝖎𝖙𝖍 (@RanjTweets) reported@ACTFibernet what a Shame ..internet not working for straight 3 days no one attended or called . Just messqges from Act saying its taking longer . Rmp 9976855556
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Pavan (@pavanamar554) reported@ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this
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Yogananda (@Yoga7878) reported@ACTFibernet Respective worst service provider in a month act is stop working for 4 days this is how your service is. Other than act remaining all are working good only. What a worst service it is.
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Aman Kumar (@locate_aman) reported@ACTFibernet @ACTFibernet please cancel my connection and process refund which should also compensate 3 days of downtime.
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Tyler Rake (@Baap_koMtSikha) reported@ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎
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Gajendra (@gajendrajena) reportedDear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.
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Durga Prasad (@durgaprasad__12) reportedLet's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD
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Indian🇮🇳 (@helperindeed) reported@ACTFibernet SR10181798065394 ACT internet cut every month. Reason given: fiber cut by regional & line manager. This is not service, it’s negligence. Stop excuses, deliver reliability. Customers won’t tolerate repeated
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SPR (@SprEinfach) reported@ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.
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Victor Emmanuel 👑 (@VictorEmmanuelN) reported@ACTFibernet I think before you can fix this @jio_fiber can install a new connection!
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Vansh (@vansh_bajaj11) reported@ACTFibernet Internet, not working since 24 hours No service provided text immediately else I will remove the connection
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kishore kumar (@kumargandharapu) reported@ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1
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⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported@ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.
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Aman Kumar (@locate_aman) reported@ACTFibernet My issue is still not resolved. Have some shame.
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SHUDHANSHU PANWAR (@Mrpanwar_) reported@ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.
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RAJENDER (@poorjoke_tweets) reportedI need some help regarding my account @ACTFibernet . Bother to check dm