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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Warangal, Bengaluru, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, and Trichūr.

CityProblem TypeReport Time
Hyderabad Internet 2 hours ago
Chennai Wi-fi 1 day ago
Chhindwāra Internet 1 day ago
Warangal Internet 2 days ago
Chennai Internet 2 days ago
Chennai Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Kishore2508
    Kishore (@Kishore2508) reported

    Pathetic service from @ACTFibernet Chennai. Every time there is a power cut, my internet goes down despite having a full inverter backup for my modem/router. Why? Because your main area connection box has NO battery backup! A year of this recurring issue. (1/3)

  • PyarSeMario
    ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported

    @ACTFibernet anyone’s there? It’s been more than 2 days and my internet is just not working. Aap logo ke yaha end of day deliverables dene ka scene nahi hai kya? Bas goli di aur nikal liye 🥹

  • gurwaratarun
    Guru (@gurwaratarun) reported

    @ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD

  • laidback1954
    Avinash Shishoo (@laidback1954) reported

    @ACTFibernet As an existing customer, trying to get in touch with you for some issue. Can you revert please ?

  • jonahnevil
    Nobel Sage (@jonahnevil) reported

    Why the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo

  • Srinivasuluredi
    Sree (@Srinivasuluredi) reported

    @ACTFibernet my net is not working. Very inconsistent connection. Monday morning no networking?? How to do office work?

  • sairaj_1989
    Sairaj Vijay Bandari (@sairaj_1989) reported

    @ACTFibernetHYD @ACTFibernet Act Fiber has become Worst internet service provider, since 2 days we are facing internet connectivity issues & ticket# SR10180795266254 was raised, but till now, no action from ACT fiber & this issue we face every month, it's time to switch from #ACT

  • RPK560
    Pawan Kumar (@RPK560) reported

    It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.

  • GetlaPrasad
    Rajendra Prasad Getla (@GetlaPrasad) reported

    That's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.

  • vamsivallurik
    karthik valluri (@vamsivallurik) reported

    @ACTFibernet Such a disgusting behaviour. Sr closed. No resolution. Plus Technician cutting call. I am raising it to consumer court

  • INFirstAlways
    IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported

    @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

  • ayush987goyal
    Ayush Goyal (@ayush987goyal) reported

    @ACTFibernet Provided the details. Seems your review is also as slow as the actual service.

  • nitin1rakh
    Nitin Machindra Rakh (@nitin1rakh) reported

    @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

  • Sri_Hxor
    Sriram (@Sri_Hxor) reported

    @ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

  • jainsachin1201
    Sachin Jain (@jainsachin1201) reported

    I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

  • aashique_s
    Aashique S (@aashique_s) reported

    @ACTFibernet Day 4. No internet. Support never responded - I had to dig up old engineer contacts myself for answers. Their answer: We”ll come today, then tomorrow, then the day after 👎 Been at a co-working space since Thursday. Unacceptable. Fix this.

  • KaushalPat
    Kaushal Pathak (@KaushalPat) reported

    My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

  • rahulthakur000
    rahul thakur (@rahulthakur000) reported

    @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

  • Srinivasuluredi
    Sree (@Srinivasuluredi) reported

    @ACTFibernet ACT fibetnet app is also not working.

  • vamsivallurik
    karthik valluri (@vamsivallurik) reported

    @ACTFibernet Your technician called and once I told him its same issue, he cut the call as he knows he made a mistake earlier.

  • vishalheble
    vishal heble (@vishalheble) reported

    @ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time

  • GetlaPrasad
    Rajendra Prasad Getla (@GetlaPrasad) reported

    @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

  • darulchezhian
    டி.அருள்செழியன் (@darulchezhian) reported

    @ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet

  • gurwaratarun
    Guru (@gurwaratarun) reported

    @ACTFibernet pathetic service in ahmedabad , biggest mistake to move to you guys leaving Airtel and Jio @JioCare @airtelindia Every week for 2 days no connectivity but payments in advance for all days Do we look like fools?

  • Qtiyapaa
    Tushar (@Qtiyapaa) reported

    @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

  • shivam3012
    Shivam Srivastava (@shivam3012) reported

    @ACTFibernet Pathetic service. Payment made on 9th but still internet disconnected. Your customer service team is saying that I’ll receive callback in 30 min since morning. No calls and no update. SR10280782139645. Fix this asap