ACT Outage

@ACTFibernet Still have not received any call! And your internet speeds continue to be bad as usual #BadService #WorstCustomerService Sad that the only way to communicate with ACT is via Twitter posts…

@ACTFibernet Until when we have to wait. We contacted customer care but they even disconnected our call. What a great customer support you have👏

@ACTFibernet why we have issue with your network every 5 days once. We have to pay on time but the service interruption occured to us won't be solved easily and your customer support won't even attend calls.

@ACTFibernet I would rather go for other service providers @airtelindia @reliancejio who are offering better plans with higher speed.

This issue seems to be fixed. Thanks who ever solved this issue. @ACTFibernet @tatacommunicat and @UbisoftConnect

@ACTFibernet Your agent Prabakar +919912223963 took money from me for New service activation. He is just doing time pass with customers, Not answering calls, no refund also. Please dont have these Agents, Your services will be impacted.

@ACTFibernet, Neither your app nor the IVR gives me an option to directly ask my query. Why my account was allowed to upgrade to a plan whose speed the router provided by ACT doesn't support ? Also there is no way to downgrade the plan.

@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 69th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+

Anyone else also facing constant issues with ACT internet connection @ACTFibernet ? It’s the 3rd time this week that the services are down. Can any of you suggest a better & more stable connection?

@ItsOfficialJaxx @ACTFibernet They'll just tell you that the connectivity in your area is fine and they wont have an idea what youre talking about @ACTFibernet classic robot service

@ACTFibernet I de activate your net becoz of worst customer service 😡 & I will not recommend to any one

@ACTFibernet @KRISHNA83138665 hello act fibernet your internet is very bad even tho i was using since 5 years, but i am very sorry to say you this i am going to jio after i so jio fibernet 30 mbps is more speed than my 150 mbps so thank you

@ACTFibernet I have taken a connection making a payment of Rs.2513/- in oct 2021 after raising a complaint for connection issue u guys have changed the router without discussing and changed my plan and now asking me again to pay Rs.3570/- u guys are just touchering me, I made a verybig mistak

@ACTFibernet B. TEAM, didn't even see basic information and addressing issue saying payment frequency cycle will be corrected at Last day of BILLING. LAST DAY OF BILLING WAS 20TH JAN . SIMPLE CHECKS WOULD HAVE ATLEAST BE MADE.

@ACTFibernet Now YOUR CUSTOMER CENTRIC TEAM is very DUMB in replying. a. THEY ARE RAISING ANOTHER TICKET TO CORRECT AN ISSUE WHICH WAS SUPPOSED TO HAVE ITS OWN TICKET NO. provided ABOVE

@ACTFibernet Dear CUSTOMER CENTRIC TEAM, received a mail saying sorry for the issue. Now Instead of COPY PASTING A MAIL, your team could have done better job of writing mail in their own words.

@ACTFibernet It was resolved, took about 30 hours and no response from support or any social handle. You have lost my business.

@ACTFibernet Update 1: your team first informs they are coming to my place to check the connection. Later starts declining the calls. Called 081691 00337- multiple times with no answer. What kind of a service is this. Call me!!

@ACTFibernet waste company waste service remember this always once a customer always a customer you people telling me to cancel the connection I need my money back that's it

@ACTFibernet never expected this from actfiber they are telling me to cancel the connection

@ACTFibernet , Since yesterday mrng i am not getting internet, raised ticket SR10163969625274 no resolution.And the issue is very frequent and every time internet goes off your team takes 2 days to resolve. If the same continues with service i am planning to switch the network.

@ACTFibernet @ACTFibernetHYD so nice to see your technical team is calling and telling me to do disconnection I never expected this from actfiber its a bad experience for me from actfiber now what should I do

@ACTFibernet Fraud shameless bulshit act services below complaint is registerd engineer called and dint even come to see problem if I am not happy with this connection I can move on from act services Ticket SR10263973799094 has been registered

@ACTFibernet Being a customer its been horrible experience using internet for gaming last few days, As your sub sea cable is damaged when will it be fixed?

@ACTFibernet ACT team are having hard time figuring out issue or mobile number or what exactly is the issue here. Is this customer satisfaction ?

@ACTFibernet bulshit shameless fraud act services committed 75mbps speed and finally getting 30mbps speed when did complaint to customer care engineer ID saying this is only speed possible.person who gave connection not at all taking calls since the connection is booked Fraud!

@ACTFibernet @ACTFibernetHYD why this waste service tell me

A customer who is ready to advance pay for 6 month and only wish to change the ownership of connection is made to call like a fool for past 60 hours. Is there anybody accountable in @ACTFibernet or you wish to wind up and let your customer go to other vendors.

Hello @ACTFibernet , ur service team only keep reopening one after another SR but no resolution. A simple request (SR11863954526914) to change the ownership and change 1 month plan to 6 month is taking eternity to resolve and my broadband has been disconnected for last 2 day.

@ACTFibernet no internet for more than 5 hours!! How will I work?? Very disappointed with service 😡🤬