ACT

ACT Outage Report

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

ACT Outage Chart 12/02/2025 06:15

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Will ACT compensate me for the outage?

The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (4%)

    E-mail (4%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.

Loading map, please wait...
City Problem Type Report Time
IndiaBengaluru Wi-fi
IndiaChennai Internet
IndiaChennai Wi-fi
IndiaBengaluru Internet
IndiaChennai Internet
IndiaChennai Phone
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • praveen4s Praveen (Ungalil Oruvan) (@praveen4s) reported

    @ACTFibernet worst customer support. For d past 2 days issue is not resolved. Worst thing is they have closed my ticket as “issue resolved” without actually resolving. Such a cheap behaviour. Very lethargic and unbothered abt customer . #ACTfibernet #ShameOnACT

  • ImSrinidhi Srinidhi Ananth (@ImSrinidhi) reported

    Hi @ACTFibernet it's been more than a day since internet is not working or very very slow and has passed the initial ETA. Could you please restore it at the earliest? SR10266375572134

  • kukkisengar Kukki Sengar (@kukkisengar) reported

    @ACTFibernet Dear Team, I have contacted multiple times to customer care and still my bill is not reduced its still showing amount with VAS which i have already requested to stop n don’t charge before renewing. Please look into this and ask someone to call me and confirm me.

  • ananthblaze Ananth RK (@ananthblaze) reported

    @ACTFibernet unable to connect to the internet since 7:00 pm. Customer care executive says there is no technical team at night to resolve issues. How ridiculous. User ID: 103498810674, please get the connection up and running and have teams available.

  • PurohitPavan PAVAN PUROHIT (@PurohitPavan) reported

    @ACTFibernet there is net outage today at Hyderabad since last 1 hour…please resolve ASAP

  • GopiKrishnan57M Gopi Krishnan M (@GopiKrishnan57M) reported

    @ACTFibernet @ACTFibernet as my internet is working fine now, I want to close the service ticket. Can u close from the backend.

  • vanith7496 vanithb (@vanith7496) reported

    @ACTFibernet Last week 2 before i raised a complaint about the billing issue. But still my ticket is open and no response. I was calling customers 10 to 15 times simply saying you will get a call back within 1hrs. I never got any callback from your billing team.worst experience

  • sammy4m Mohammad Faheem Uddin (@sammy4m) reported

    @ACTFibernet REACTIVE MY ACCOUNT...I PAID THE BILL... FOOLISH APPS WITH NO RESOLUTION...

  • URUMULA_DH0RA Thor (@URUMULA_DH0RA) reported

    @ACTFibernet Internet has been down since yesterday, even after raising an online complaint there is no response. Please look into this

  • vanith7496 vanithb (@vanith7496) reported

    @ACTFibernet worst customer support. For d past 7 days issue is not resolved. Worst thing is they have closed my ticket as “issue resolved” without actually resolving. Such a cheap behaviour. Very lethargic and unbothered abt customer . #ACTfibernet #ShameOnACT

  • mageswarans1929 Magesh (@mageswarans1929) reported

    @ACTFibernet Internet connectivity lost on 16th Nov 2022 and till today, there is no resolution. Engineer simply closed the ticket without resolution on 17th Nov 8.51 pm. No confirmation prior to closure.I called 3 times to customer care yesterday, response is "we are working"

  • blackshadow8589 Shadow Black (@blackshadow8589) reported

    @ACTFibernet - I was forced to upgrade my plan saying that I’ll get a new router next day. It’s been a week now since I paid. Still waiting for the router. Never expected this from you!

  • puneet621 puneet aggarwal (@puneet621) reported

    @Airtel_Presence #airtel #sucks retention team suspended my connection even after I asked them to stop it by mistake. Now, I am without broadband connection for 3 days #Fraud Applied for @reliancejio and @ACTFibernet

  • js_srinivas js srinivas (@js_srinivas) reported

    @ACTFibernet Its just 4 days and again internet is not working 🙏🏻 SR11166379268224. Please look into this asap

  • ja32147035 Rohit Jain (@ja32147035) reported

    @ACTFibernet Promised me something provided some different solution... I have the call recordings of my full bill being waived off you can't cheat me in this way by waiving off only mere 800 from 2k @ACTFibernet @ACTFibernetHYD

  • PrinceS24105210 Prince Samson (@PrinceS24105210) reported

    Dear @TRAI @AshwiniVaishnaw , worst customer service @ACTFibernet, not able to give new connection in my house, paid 6 month plan lumpsum, asked for refund, no action. Aren't they supposed to refund in 15days if not able to provide a new conn. ??

  • PurohitPavan PAVAN PUROHIT (@PurohitPavan) reported

    @ACTFibernet We need it for WFH…office work needs…it’s disrupted now…plz resume internet service ASAP

  • RasmiRanjanPr10 Rasmi Ranjan Pradhan (@RasmiRanjanPr10) reported

    @ACTFibernet The issue not yet fixed

  • CaChoubey CA Abhijeet Chouby (@CaChoubey) reported

    @ACTFibernet You are the worst internet service provider. You have taken my money for 2 days and yet not installed connection. I want my money back. Going for @airtelindia @Airtel_Presence . This is my customer no-: 102663433383

  • MonalisaChakre Monalisa (@MonalisaChakre) reported

    @ACTFibernet Can you stop this we believe nonsense? It's NOT working! @ACTFibernet

  • nanhsirkvyonib 🇮🇳 Yonib 🇮🇳 (@nanhsirkvyonib) reported

    @ACTFibernet such terrible connection and you add bill amount as you please? My account got suspended for not paying a bill that was promised to be waived off by the account manager and cust care rep who called after I raised a complaint. This is terrible! U better act or I will!

  • vanith7496 vanithb (@vanith7496) reported

    @ACTFibernet Last week 2 before i raised a complaint about the billing issue. But still my ticket is open and no response. I was calling customers 10 to 15 times simply saying you will get a call back within 1hrs. I never got any callback from your billing team.worst experience

  • abrar_thehunk Abrar (@abrar_thehunk) reported

    Very bad experience with @ACTFibernet. Since last 3 days my issue has not been resolved. My ticket no: SR10166364280264. What a pathetic broadband. Work from home is getting harder with this broadband.

  • almaskhanmohd ALMAS KHAN (@almaskhanmohd) reported

    @ACTFibernet dear team it's been more than 12 hours there is no internet connection. You promised a solution by 1 AM night.

  • vanith7496 vanithb (@vanith7496) reported

    @ACTFibernet worst customer support. For d past 2 days issue is not resolved. Worst thing is they have closed my ticket as “issue resolved” without actually resolving. Such a cheap behaviour. Very lethargic and unbothered abt customer . #ACTfibernet #ShameOnACT

  • DevarkondaRajat random warrier (@DevarkondaRajat) reported

    @ACTFibernet shame to raise again n agin issues for same problem . Its working day and such a poor Sevice no internet since mrng.. the local technician says hes not available and customer service just updates tickets and gives lame resons.. such a pathetic management

  • samraatsaha Samrat Saha (@samraatsaha) reported from PETROL BUNK ORR, State of Karnataka

    @ACTFibernet last 3-4 days act is keep unstable at evening time, if it continues i beleive i have to disconnect ur service

  • vanith7496 vanithb (@vanith7496) reported

    @ACTFibernet worst customer support. For d past 7 days issue is not resolved. Worst thing is they have closed my ticket as “issue resolved” without actually resolving. Such a cheap behaviour. Very lethargic and unbothered abt customer . #ACTfibernet #ShameOnACT

  • cjvijin Vijin C J (@cjvijin) reported

    @ACTFibernet My Ticket No:SR10366383283024. My internet is down from the morning.This is the third time in one week. Can you please check this.

  • Ineedsomesleep San Holo (@Ineedsomesleep) reported

    @ACTFibernet My internet is down since morning, second time this week and it’s really disrupting work. It takes so long to resolve and I end up losing an entire day! Please check! SR10266384065674