ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Chennai, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Bengaluru	Wi-fi	10 minutes ago
Bengaluru	Internet	47 minutes ago
Bengaluru	Internet	5 hours ago
Bengaluru	Wi-fi	9 hours ago
Hyderabad	Internet	10 hours ago
Hyderabad	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kiran Surya Nadella (@kiran_nadella) reported 5 minutes ago

  @ACTFibernet serious interruption of service and second time in last one week. No proper ownership and it’s been harassment by Act company. @TRAI @DoT_India

• 
  Prashant Kumar (@Prashan39394527) reported 7 minutes ago

  @ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.

• 
  SUVOBRATA MUKHERJEE (@suvobratam) reported 13 minutes ago

  @ACTFibernet @ActfiberC I am writing to request the immediate resumption of my new connection installation, which was requested on June 27th under the registered mobile number 9874435745. While the installation was initially delayed due to technical feasibility issues

• 
  manish kundan (@manishkundan01) reported 17 minutes ago

  @ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet

• 
  Random Opinion 🇮🇳 (@Random_Raay24) reported 19 minutes ago

  @jagograhakjago pls take action against this #ActFibernet 🙏🏻 , no service since past 12 days, giving the same excuse everyday. No proper accountability and customer service here.

• 
  bharath goud (@bharathgoud2002) reported 21 minutes ago

  Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

• 
  Dibyajyoti Panda (@dibyapanda7) reported 21 minutes ago

  @ACTFibernet after so many follow up with service request id SR10280864280114. When trying to get update on above issue customer support team putting on hold and later disconnect on their own. If my issue couldn't be resolved the say upfront. Ghosting is not ethical

• 
  Manish Kumar (@Jadeja_manish25) reported 21 minutes ago

  I'm tired of the constant excuses from the ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. @ACTFibernet

• 
  vishnulaishetti (@vishnulaishett1) reported 24 minutes ago

  Hi @ACTFibernet it's been more than 24hrs that I have raised a ticket regarding connection issue no one from the technical department nor the customer service representative has reached to me in the ticket it said it will be resolved by 8:30pm yesterday it has not be resolved yet

• 
  Sriku P (@SrikuP93) reported 24 minutes ago

  @ACTFibernet Just checked, THERE IS NO CONNECTIVITY YET!!!! I HAVE RECEIVED NO RESPONSE FROM YOUR SIDE... ESCALATE THIS ISSUE! @ACTFibernet it is CAUSING A LOT OF INCONVENIENCE AND MAKING IT DIFFICULT TO WORK!! WHERE IS THE UPDATE?

• 
  Sanjay Debnath (@sanjaydebnath86) reported 27 minutes ago

  @ACTFibernet Again there is an internet issue. How can I do office work? The issue is almost every couple of days. Can we expect a permanent solution for our apartment?

• 
  Uday M (@muvr) reported 29 minutes ago

  @ACTFibernet Today is Day-3 it was disconnected on 30th June! Not sure how much more time do you guys need to resolve the issue?!

• 
  ThinkWithPrashant (@Pro_ShantTweets) reported 29 minutes ago

  @ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.

• 
  abhinav sinha (@abhinavsays42) reported 30 minutes ago

  @ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.

• 
  Madhav Vasanth (@tisismadhav) reported 30 minutes ago

  Hey @ACTFibernet, I’m paying for a 400 Mbps plan but consistently getting only ~100 Mbps or less. I’ve raised 4 to 5 complaints, and every time the same technician is assigned. He asks me to close the ticket using the OTP without actually fixing the issue.

• 
  sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported 35 minutes ago

  Never use the @ACTFibernet app to renew your subscription for a plan change. I asked renewed for a plan with lesser speed and paid amount showed y app but they failed to effect plan change and harassed me with a view to keep me on the old plan with higher subscription. Frauds

• 
  Vignesh Kumar Ramachandran (@rvignesh9008) reported 36 minutes ago

  2nd internet outage in the last 15 day. The ETA is revised for the 2nd time. Can you take a look on priority? SR10381021587084 @ACTFibernet

• 
  SHK (@SKHindupur) reported 36 minutes ago

  @ACTFibernet totally unacceptable and a horrible customer service by ACT. I am regretting taking this connection. Nalagandla branch has zero support. Warning for anyone looking for new connection. #hyderabad #act

• 
  Madhav Vasanth (@tisismadhav) reported 39 minutes ago

  @ACTFibernet Please stop assigning my complaints to the same technician gokul and have a senior engineer inspect the issue. This experience has completely ruined my confidence in ACT’s customer service. ACT Account: 103748970135,

• 
  Raghu (@raghu42tweets) reported 44 minutes ago

  No Internet for more than 15 hours. ETR keeps changing. No one to contact. No update. The WORST customer care! No responsibility and accountability. @ACTFibernet

• 
  Cricketcircle (@Cricketcircle07) reported 46 minutes ago

  @ACTFibernet What kind of pathetic customer support is this? I am in Bangalore but still not getting ACT TV setup box or any support for tracking.

• 
  Subbaraman R (@Rsram1950) reported 46 minutes ago

  @ACTFibernet Times have changed and the present administration and staff decided to shut down the organization by simply driving out the long standing customers out by faulty service and never caring for them. 👏🏻👏🏻👏🏻

• 
  Vinay Verma (@vinay8493) reported 47 minutes ago

  @ACTFibernet What kind of **** response you guys give to customers, why dont you refund the amount ? i ll get some other provider, there are a lot many who knows how to handle customer well rather than harrassing them.

• 
  Karthik (@KarthikeyanS01) reported 49 minutes ago

  @ACTFibernet Please consider this email as an official request to cancel my connection. I do not want to pay anything as I have validity till 22nd July. Kindly cancel the connection and clear your routers. I do not want your services anymore.  Most unprofessional bunch of people.

• 
  Manish Kumar (@Jadeja_manish25) reported 49 minutes ago

  @ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784

• 
  manish kundan (@manishkundan01) reported 56 minutes ago

  @ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService

• 
  Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported 57 minutes ago

  Hello @ACTFibernet I requested for a router change from ur customer care which was advised by the service engineer who visited for my slow speed complaint. The customer care rep advised me to opt for a 6month plan so i could get a free new router. What is this?

• 
  🦅 (@KautilyaTweetz) reported 59 minutes ago

  Month lo 5-6 issues Until I force the technician nothing gets solved on raising the ticket. Day by day it's getting worse @ACTFibernet @ACTFibernetHYD

• 
  kumar apratim (@apratim18) reported 1 hour ago

  @ACTFibernet Thanks. The issue got resolved few hours back.

• 
  Dr. Kannan RR Rengasamy (@KannanRr) reported 1 hour ago

  @ACTFibernet After the series of complaints no engineer came and resolved. Last three days we don’t have internet connection. Such a worse Customer service and arrogant engineering team. Finally I am closing my act fibre connection. Please don’t rely on sales team of act fibre. @ACTFibernet