ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Adv J Vijay Krishna
(@vijjuj) reported
@ACTFibernet Thank you, I am already an Act customer and have been using this since long time. I also have jio as second connection, but i must say your after sales service is far better than jio
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Contrarian
(@maxmach4) reported
@ ACTFibernet it’s been since 15 hours the net went down. Since 2 months have lost more than 40 hours. Your technician are incompetent. My local cable operator gives more reliable service.ticket SR10263899210274
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Deepak Mb
(@mb_deepak) reported
1/4 Dear @ACTFibernet , Acc No: 10935357 I am being charged for Static IP services which I never requested for. October 2021: Raised 1 ticket for removing service 1 for rectifying bill. Issue resolved. November 2021: No Issues.
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Jagadeesh Rajarajan
(@jagadeesh_oo1) reported
@ACTFibernet I have been overcharged and even 4 days after complaint, it hasn't been resolved.
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muthu
(@mercedesgmk) reported
@ACTFibernet The disconnection team is the one who behavees Rude.,, Do you want me to talk to them again??
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PH
(@PH36638672) reported
@ACTFibernet no proper response... I have suggested so many people to opt ACT.. But now I am facing issues from ACT team
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Aditsamk
(@adityaasaam) reported
@ACTFibernet worst service I have ever seen. U guys never address the issue permanently. Often I have try cry calling u saying internet not working. Especially on festival days where I think of spending tme watching movie. Very poor and worst service
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🇦🇷 🇦🇷 🇦🇷 🇦🇷
(@NarovaKunjarova) reported
Only @ACTFibernet can be shameless enough to not fix cables for two days because of kite flying. Exceptional service.
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PUNEETH KUMAR M
(@puneethk1987) reported
@ACTFibernet What an experience from the customer team ..!! He says pay the latest bill and we will reverse it later .? What rubbish . U can charge double and still ask us to pay the incorrect bill .? Shame on you
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Jayanth Vishwas
(@JayanthVishwas) reported
@ACTFibernet I'm unable to login to the app for the payment. Please look into this. I have been trying to reach out the customer care but no one responds. Please look into it asap!!
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Shiva Krishna Veera
(@Shiva_Veeramas) reported
@shalinishalz @ACTFibernet Worst service by ACT, I am fed up with them
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Vishal
(@Vishal94097482) reported
@ACTFibernet Any update? Sad to see level of service provided by you and your team?
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ShivaKumar
(@schivao) reported
@ACTFibernet Jan,22 Ticket: SR10263870399204 (Closed without resolution) July,21 Ticket: SR10258913086820 (Same Issue) Jan'21 Ticket: SR10251047862888
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jitender khanduri
(@jeetukhanduri) reported
@ACTFibernet Net is still not working, it worked for an hr and again stopped. SR is opened again. Is there any permanent solution? It's already been a week. Who will pay for this?
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Vishal Jaishankar
(@Vishal_25041996) reported
@ACTFibernet The junction box needs to be replaced from the second to first floor, for this they have taken 14+ days. And every day I have been calling customer support but no actions have been taken till now. Hereafter No subscribing @ACTFibernet anymore to anyone #NoACTFibernet
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Shivam Srivastava
(@shivam3012) reported
@ACTFibernet Requested for new connection and made the payment but till now no one came for installation. Is this how it's supposed to work. Take money from customer and leave him hanging. With wfh internet is necessity and looks like @ACTFibernet is taking customer for fool
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kouser
(@kouser38816551) reported
@ACTFibernet My account number is 101009129574 I am trying to reach act customer care but none responds the call and the number mentioned for Hyderabad doesn’t work.I have issue regarding my Disconnection of account can the concerned person reach out to us.
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ShivaKumar
(@schivao) reported
@ACTFibernet I am waiting for the resolution and your team has charged for what haven't used. I tried to reach everyone, NO ONE cares the CUSTOMER in your team. Jan,22 Ticket: SR10263870399204 July,21 Ticket: SR10258913086820 Jan'21 Ticket: SR10251047862888 #actfibernet
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Asad Abidi (ر) | أَسَدٌ عَابِدِيٌّ
(@abidii313) reported
@ACTFibernet The most stupid part about your service is that you give a deadline which is a 24 hour window, what should someone who wfh do for these 24 hours? SR10163903493264 is my tr
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MR.HORRiBLe
(@MRHORRABLE) reported
My internet is not working since yesterday and no-one is coming to resolve the problem raised the query ticket but no response @ACT @ACTFibernet @ACTFibernetHYD
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Asad Abidi (ر) | أَسَدٌ عَابِدِيٌّ
(@abidii313) reported
@ACTFibernet is making full use of customer helplessness, NO ISP in India provides good service. @TRAI please come up with penalties for these guys like we had penalties for cellular companies for call drops. #actfibernet
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Vishal Jaishankar
(@Vishal_25041996) reported
This is the worst customer support am experiencing at the new beginning of the year. Thanks to @ACTFibernet for giving me such a good learning #FakeACTFibernet #NoACTFibernet
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Balu
(@BalaEreventi) reported
@ACTFibernet, hey ACT my internet has been down since last night and I’m unable to work. Yes, I opened a ticket. Your representative hung up the phone twice because apparently I did not answer by the 3rd ring(sorry I was 10 feet away and it took me few seconds to get to the phone
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Deepak Mishra
(@deepak21mishra) reported
@ACTFibernet I am facing frequent disconnection and connectivity goes off when power trips. Resolve my issues else I have to switch to any other service provider
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DarshNaidoo
(@DarshNaidoo) reported
@ACTFibernet Internet has been down since yesterday evening around 6 pm. ST number is SR10263900535174. I have raised multiple trouble tickets How do expect people to work with this type of terrible service.
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a.shariyaar
(@Iamshiraaz1) reported
@ACTFibernet is there any department who takes customer complaints seriously? Or your employees really work hard to get complaints resolved or they just close it please cross check coz i resolved my issue by myself n ur technicians closed the complaint. Give me tech head number.
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Karthik Mkp
(@MkpKarthik) reported
@ACTFibernet A power discount issue that has been going on month after month for over one year and still not resolved. Pathetic response from your customer care and billing teams. You guys have a horrible work process where the customer has no contact point for SR followup
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HARISHKAR
(@Harishkar8) reported
@ACTFibernet Act fibernet A/c no-101638463506 Ref. ID/prospect no-101638452091 Enquiry no-101638465120 Ticket no-SR10163846351112 Ticket no-SR10163846351028 Ticket no-SR10163869389203 No resolution.
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Contrarian
(@maxmach4) reported
@ACTFibernet it’s been since 15 hours the net went down. Since 2 months have lost more than 40 hours. Your technician are incompetent. My local cable operator gives more reliable service.ticket SR10263899210274
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Sam
(@ASAtoday) reported
@ACTFibernet Your area manager had to fix the routing of cables inside my house instead he screwed up the RJ 45 connector and now I am getting only 36-38 mbps. Not acceptable When your ENGINEER activated the connection I was getting 40mbps & over constantly, so send him again to fix my issue