ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (68%)
• Wi-fi (23%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Lucknow, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.

City	Problem Type	Report Time
Bengaluru	Internet	7 hours ago
Hyderabad	Internet	1 day ago
Lucknow	Internet	1 day ago
Bengaluru	Total Blackout	2 days ago
Hyderabad	Wi-fi	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Esesve Digumarthi (@esesve) reported 9 minutes ago

  @ACTFibernet truly frustrated, tired and lost hope Internet was not working Yesterday raised complaint Today they closed ticket I come home to see that it is still not working I am truly frustrated with your service A 200MBPS connection never gave that speed 🙏🙏🙏

• 
  Carmelita Fernandes (@SocialCarmelita) reported 9 minutes ago

  @ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.

• 
  BRP (@brpAndhra) reported 10 minutes ago

  @ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports

• 
  Susheel Siddamshetty (@susheelshetty) reported 10 minutes ago

  @ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...

• 
  Manish Periwal (@mperiwal14) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613

• 
  srikanth rompally (@srikanthro38805) reported 14 minutes ago

  @ACTFibernet Worest service i never had, please refund my amount if possible today in. 1 hour so I will fix with any other network,time important here understand, refund it @ACTFibernet

• 
  Patrick.Bateman (@redblue2504) reported 16 minutes ago

  Very disappointed with the service from @ACTFibernet. I was assured that the installation technician would arrive by 6 PM today, so I took permission from work and came home. It's now past the promised time, and I haven't received any update.

• 
  Sandeep Nethi (@sandeep_nethi) reported 16 minutes ago

  @ACTFibernet @ACTFibernet raising tickets doesnt help,,,not resolved yet,,

• 
  VJ (@VJ_Naidu040) reported 17 minutes ago

  @ACTFibernet @FiberAct @AcTbalamalladi ACT-ai_101780672110 customer ref Ticket no SR10181242464047 should be resolved before the cricket match and FIFA World Cup finals otherwise we will disconnect the service for good.

• 
  Pratik Sengupta (@_PratikSengupta) reported 19 minutes ago

  The Internet is down since last couple of hours and no way to get in contact with you people. Care to respond? @ACTFibernet

• 
  Uday 😛 (@Saibrahmam5) reported 23 minutes ago

  @ACTFibernet Your customer support is incompetent, your service is unreliable, and your lack of accountability is unacceptable. Stop making false promises and start honoring your commitments.

• 
  MJ (@martiinwrites) reported 27 minutes ago

  @ACTFibernet Can you give phone number to contact ? Customer care number is not working.. call keeps getting failed..

• 
  Pradeep Raj (@deepu67) reported 29 minutes ago

  @ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?

• 
  Justaname (@Chaitali2608) reported 32 minutes ago

  There has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 34 minutes ago

  SR10381257301624 one more time. New week new issue new ticket. @ACTFibernet

• 
  Rushikesh Bhagat (@rushibhagat) reported 35 minutes ago

  Extremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet

• 
  M4h1 (@s1ng4m) reported 35 minutes ago

  No internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet

• 
  Alagappan Subramania (@al250849) reported 35 minutes ago

  @ACTFibernet we have raised yesterday that internet is not working !! Daily you guys changing the eta !! This is not fair !! You guys should have faster track system . If some issue it should why that happened and which area ? Changing eta alone will not resolve the issue team :(

• 
  Achal Gupta (@achalguptaaa) reported 40 minutes ago

  @ACTFibernet If your highlighting doesn’t resolve my issue in next 48 hours then I will show you what highlighting is by complaining to consumer court and make you pay for damages to my property and mental agony

• 
  Ramarko Sengupta (@ramarkosg) reported 45 minutes ago

  @ACTFibernet The whole day has gone by and the assigned service engineer won't even pick up his phone or respond to messages. What is one supposed to do? If you can't provide basic services then might as well shift to another provider, right

• 
  UtdBake21 (@quietsignalhz) reported 46 minutes ago

  @ACTFibernet terrible customer care. Have been on the phone for so long but repeatedly put on hold without even speaking. Is this how you serve your customers? Pay 6 months in advance and this is the result. Moving to a different service provider is the best possible option.

• 
  Mohammad suleman (@Mohammadsu19391) reported 48 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

• 
  srikanth rompally (@srikanthro38805) reported 55 minutes ago

  Your time limit every time crossing iam face internet issue from last week there is no proper response it shame thing for @ACTFibernet

• 
  BHAINA (@DeoBhaina) reported 55 minutes ago

  The installation service is very pathetic, while booking Fibernet, they will tell we will install it in same day, After payment they will vanish and for installation not one will come even weeks passed and follow ups. Fraud employees in this company. Careful @ACTFibernet

• 
  MR KAATS (@mr_kaats) reported 59 minutes ago

  u promise reliable service, yet my connection is disconnected repeatedly bcause u don't have permission/space 2 place ur junction box. Tat's ur infrastructure problem,not mine. Stop making customers suffer for ur poor planning. Approve cancellation request I raised. @ACTFibernet

• 
  rajath salian (@salian_rajath) reported 1 hour ago

  @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

• 
  Akhil Kumar (@Akhil_nakka_) reported 1 hour ago

  @ACTFibernet my account got disconnected due to the plan expiry I want to reconnect my plan but there is a due amount for 25days where my internet hasn't worked on for 15days in that 25days but you guys charged for 25days, help me out in this

• 
  veerana gowda (@veeransg5) reported 1 hour ago

  @ACTFibernet after few months i am facing this issue again, how am i suppose to tolerate this????

• 
  Gopal Iyengar (@gopiye) reported 1 hour ago

  @ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.

• 
  MOHANA PRIYA (@mohanapriyare) reported 1 hour ago

  @ACTFibernet @ACTFibernet the main problem is your technician is not all visiting theplace atelast once planned to switch over to other network this tome and wont pay for this month