ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (26%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, and Mumbai.

City	Problem Type	Report Time
Bengaluru	Wi-fi	21 hours ago
Hyderabad	Total Blackout	1 day ago
Chennai	Internet	2 days ago
Noida	Total Blackout	3 days ago
New Delhi	Wi-fi	3 days ago
Bengaluru	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanath Kumar (@sanathKx) reported 18 seconds ago

  @iBharatLahoti @ACTFibernet My situation is even worse. The amount was debited from my account but my account is still suspened. These guys don't even have customer support at night. What a wonderful company

• 
  Amit Sitani (@AmitSitani) reported 40 seconds ago

  @ACTFibernet I have been a big fan of Act customer service up untill now. I have been reaching out to customer care for billing dispute which is not resolved even after a week, no proper call back and to add to that my connection was disconnected ac no. 101014123950.

• 
  Manikanta AS (@manikantaas) reported 2 minutes ago

  Hi Friends becareful with this broadband connection before installing check all properly at your side. These service is very poor. They are not refund the amount from early cancellation if buy 6 months and above plans. @ACTFibernet @all #ACTFiber #Broadband #ACTFiberNetLoots

• 
  GUJJU🙏🇮🇳 (@pankil18sbm) reported 4 minutes ago

  @ACTFibernet I don't want to continue wid ur 6 months plan n have sent a message regarding same but still no revert. Now in my profile it shows dat my 6 months plan is activated n due date of payment is 15 Mar. Is dis how u treat ur loyal customers? Plz call me n resolve it ASAP

• 
  Kapil Kumar (@luckyonot) reported 8 minutes ago

  @ACTFibernet Resolved? You kidding???Guys....Disconnect the gid damn connection. Not interested with you damn connection anymore... Since 9th you guys are not able to resolve the prob.

• 
  𝕸𝖔𝖍𝖆𝖒𝖒𝖊𝖉 𝕾𝖍𝖔𝖆𝖎𝖇 محمد شعیب (@ShoaibJafFlk) reported 8 minutes ago

  @ACTFibernet Dears, No internet since yesterday morning i have made many complaints but no action has been taken i want to discontinue my service. Account number 101526256185

• 
  BossMakkal (@BMakkal) reported 11 minutes ago

  @ACTFibernet Your executive balaji gave poor response so iam raising the disconnection request SR10353615584561 pls disconnect and refund my amount asap

• 
  Raj Mishra (@RajMish37627978) reported 13 minutes ago

  @ACTFibernet My internet not working for the 3rd time in a month. And exactly afternoon/evening it stops, when i raise ticket, it says it will be resolved by next day only.😞

• 
  Karan Saini (@squeal) reported 16 minutes ago

  @anantshri @ACTFibernet I haven't tested yet, though it is my understanding that a good number of hostnames in the list are blocked consistently by other service providers too, while other hostnames in the list are potentially blocked only by ACT.

• 
  Raghavendra (@anamraghavendra) reported 18 minutes ago

  @ACTFibernet worst service guys. After making the payment also you guys are suspending the accounts. Not expecting such a worst service from u guys. Im in middle of my office work and u guys simply suspended the account. Don't play with ua customers. ..

• 
  Vinod Rengabashyam (@Vinod43658038) reported 19 minutes ago

  @ACTFibernet It is more than 36 hrs and still broadband connection is not restored.We are paying money promptly every month for 31 days of usage. Shall we pay only for days your Internet was workings ? Will you accept that ? Service Engineer to be educated to speak to customer

• 
  sai chaitanya (@saichaitanya_d) reported 19 minutes ago

  @ACTFibernet Still no update !!!!! Not a call nor a message from you I received what a service, i registered the issue yesterday..

• 
  Raghavendra (@anamraghavendra) reported 20 minutes ago

  @ACTFibernet worst service guys. After making the payment also you guys are suspending the accounts. Not expecting such a worst service from u guys. Im in middle of my office work and u guys simply suspended the account. Don't play with ua customers.

• 
  Malavika (@malavika_c) reported 20 minutes ago

  Hi @ACTFibernet iternet is not working since two days &we've raised an issue too. Your ground team came in, said they'll check the box and didn't return to sort it at all!! Majority of us are working from home and this kind of service is very disappointing! Please fix it ASAP.

• 
  Pratap Verma (@iamPratapVerma) reported 25 minutes ago

  @ACTFibernet It's been more than 11 days and still I haven't got any update on this ticket sr10753158877917. My issue is not yet resolved. What's going on??

• 
  tiru (@Tirumal28) reported 28 minutes ago

  @ACTFibernetHYD @ACTFibernet Worst Service in OU Colony Hyderabad, issue has been raised on 3/10th, still no resolution. Shame on you.

• 
  Sitting Bull🐂 (@_DevilLived) reported 29 minutes ago

  @ACTFibernet You don't realize the seriousness of the issue. You are embarrassing yourself in front of High Court Judges in a public forum.

• 
  Sanath Kumar (@sanathKx) reported 31 minutes ago

  @AnantS1109 @ACTFibernet They don't let you downgrade either. Fine I needed the internet and paid for the existing plan. But guess what.. Account still didn't have internet access after an hour of payment. This don't give a **** about customers.

• 
  Vinod Rengabashyam (@Vinod43658038) reported 32 minutes ago

  @ACTFibernet If @ACTFibernet is in agreement to change the Bill amount for Mar 2021 retrospectively for Internet available days then I am okay with your service level. Or else @ACTFibernet has to be scrapped. Cheating the people's money

• 
  R. Sachidananda (@rsachi) reported 32 minutes ago

  @ACTFibernet I don't know whether to laugh or cry. For the nth time your technical team is opening and closing the complaint as one related to speed. But if you read carefully, I have been harassed by your team that sent me SMS to downgrade my speed, sent me a huge bill and overcharged me.

• 
  Manoj (@Manoj72720220) reported 33 minutes ago

  @ACTFibernet Useless network.. it's next 10 days and again gone.. am done.. take back ur defective item from my home.

• 
  Vinod Rengabashyam (@Vinod43658038) reported 42 minutes ago

  ACT Broadband Connection is not working since 2 Days. I have raised a complaint but still not resolved.Service person was very harsh and blindly cut the call during conversation couple of times. Is this the way you Treat Customer @ACTFibernet ?? SR Request SR10353595622662

• 
  Srihari (@Srihari94027224) reported 48 minutes ago

  @ACTFibernet it's been more than 24 hrs and the problem isnt resolved yet !!!

• 
  Manoj (@Manoj72720220) reported 50 minutes ago

  @ACTFibernet Keep looking.. can u guys see the issue.. it's just 10days..back with ur line ,switch problems

• 
  భార్గవ శర్మ (@ryker_here) reported 52 minutes ago

  @ACTFibernet Nice PR, but u guys suck at cust service supp & retaining a custmr. Post disconnection, you guys keep the custmr waiting to credit back their refund? When I call you, you raise a ticket and you close it widout ny correspondence from ur side, u guys r pathetic at ur day-2-day work

• 
  Sitting Bull🐂 (@_DevilLived) reported 56 minutes ago

  @ACTFibernet NO, IT HAS NOT BEEN RESOLVED. Do you have any shame? Did you call and confirm that it was fixed? The confidence you have in your pathetic customer service is mind blowing. If you can treat a High Court Lawyer like this, imagine an ordinary citizen

• 
  Ananth Iyengar (@jerseypower) reported 57 minutes ago

  @ACTFibernet surprising you even got any award. I have been without service in Bangalore and all efforts to get through has been a nightmare & you even ask us to go online when my net is down. Can you guys please attend to your customer.

• 
  tiru (@Tirumal28) reported 58 minutes ago

  @ACTFibernet , issue has been rained on 10th march, still no resolution. Not sure what technical team is doing. shame on you.

• 
  Revanth (@ChintalaRevanth) reported 59 minutes ago

  @ACTFibernet Still no internet or a call from the concerned team. Very poor service

• 
  Yogesh Waran (@YogeshW96694312) reported 60 minutes ago

  @ACTFibernet I applied for new connection and paid amount on 04th March 2021. Still now didn’t get a connection and the paid amount also not refunded. If I call the customer care/provider, they keep on saying that installation will be done in 24hrs. Totally frustrated with this. Waste of time