ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ali
(@Ali_s5s_) reported
@ACTFibernet Hi, No wifi connectivity within 1 hour of power cut, kindly look into the issue
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kishore Krishna
(@Newlife165) reported
3/4 @ACTFibernet Worst part: WITHOUT prior notice, a technician came and cut the fibre cable and casually asked me to “raise a new complaint”. ❓ Who authorised this? ❓ Why no prior intimation? ❓ Why no written action plan?
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‧₊˚ ☁️⋅♡꒻σνιєℓє𓂃 ࣪ ִֶָ☾.
(@SilenceOfAura) reported
@ACTFibernet Thank you for the reply. I am waiting for the Senior Technical Audit team to arrive with a Managed ONT (Nokia/Huawei) as requested by the Nodal Officer to fix this confirmed hardware bottleneck. A standard speed test will not resolve the 465ms+ bufferbloat documented here so please don't try that again. My stream crashes and I have quite literally been experiencing network issues on Discord with my voice cutting out and so on which isn't just linked to speed as I've had to explain to so many different people now.
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Vishwanath
(@vishwatw) reported
@ACTFibernet The new ticket #SR10878415864957 has just increased the resolution time. I am requesting for the update on the ticket SR10878364456393 – ETR (22/12/2025 12:30 PM)
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Vishwanath
(@vishwatw) reported
@ACTFibernet @ACTFibernet Received a call from billing team admitting ACT’s mistake in advertising 500 Mbps, later changed to 50 Mbps without intimation. No resolution offered, very dismissive response. Audio proof available. Request support from ACT leadership to resolve fairly. #act_ceo
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Hemank Mehtani
(@HemankMeht77668) reported
@ACTFibernet Your services are truly not up to the mark. I’ve been facing issues for so many days. I’m facing internet connectivity issues right now, during my working hours and there is no support. The ACT box has issues yet there is no accountability for this. Poor service.
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kishore Krishna
(@Newlife165) reported
4/5 @ACTFibernet This is loss of service, non-disclosure,unauthorised action, and zero accountability.Requesting immediate intervention:✔ Dedicated technical solution OR✔ Refund for unused months & proper closure.
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SANDEEP REDDY
(@rakshreddy) reported
@ACTFibernet @ACTFibernetHYD is a total failure. Data is consumed without any usage, and fake data activity is shown even when systems are idle. This is a business connection(static ip) not acceptable. Resolve immediately or we will terminate and switch to Airtel or Jio. #Urgent
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Spartan_Trader
(@SpartanSPR) reported
, @ACTFibernet No Internet from few hours . Happened 4th time this month. One of the worst provider No comms from customer support even after trying multiple times. Take the router and go. ID : 102699123741
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kishore Krishna
(@Newlife165) reported
2/3 @ACTFibernet Your technicians later said a junction box must be installed inside my rented house. to be used by other households, which my house owner rightfully refused due to electricity cost.Despite multiple emails & complaints, no resolution.
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B09N
(@BN00435468) reported
@ACTFibernet SR10278394052274 marked resolved without actually knowing the issue. Got text 4m your employee stating the issue been resolved n mentioned 2 call the same if not resolved. Did spoke 2 him,he promised me 2 replace ups as the backup 4m it was reduced. no one turned up.
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Praveen Subramani
(@PraveenSub51203) reported
No internet since morning despite raising a ticket. Ticket ID: SR1037840394414 I’m working and cannot rely on a mobile hotspot. This is affecting my work badly. Please fix this ASAP. @ACTFibernet #ACTFibernet #NoInternet
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katikam naresh kumar
(@naresh_katikam) reported
Still internet not working. Frequent internet disruption. Complaint number SR10178413330854 @ACTFibernetHYD @ACTFibernet
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Hemank Mehtani
(@HemankMeht77668) reported
@ACTFibernet KINDLY RESPOND. There’s no help from ACT for the customers at 8pm? What are we supposed to do? This issue is recurring. Always something wrong with th ACT box
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murali
(@muralipiyer) reported
@ACTFibernet i had changed plan and paid for 6 months just a few weeks ago. But now i have no internet. Plz send someone to fix this.
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Venky.. 🙂
(@shreyasvvp) reported
@ACTFibernet Thank you it was fixed. But nowadays days its frequent issues.
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Ronaldo(Ø,G)
(@zedencr7) reported
@ACTFibernet worst disaster service
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Sambit
(@Sambit0357) reported
@ACTFibernet dear ACT people when we raise a ticket generally it should get attended in prompt time, its been 3 days still my internet is not working. First thing pls focus on your customer service team.then the ground team they are the king
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Shiva Rajput
(@shivarajput72) reported
@ACTFibernet Internet has been completely down for 2 days now. Despite repeated complaints, there is zero response and no resolution. This level of service is unacceptable. Fix this immediately. Ticket no: SR11078421137294 #ACTFibernet #NoInternet #PoorService
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Spartan_Trader
(@SpartanSPR) reported
@ACTFibernet It was resilved yesterday afternoon, Now again its down, please fix that ASAP !!
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Vishwanath
(@vishwatw) reported
@ACTFibernet My complaint SR10878364456393 was closed without resolution or notification. I opted for ACT AMZ Starter Plus Combo 6M (500 Mbps) but speed reduced to 50 Mbps. Multiple standard replies, no fix yet. Urgent resolution needed. #ACTFibernet #ServiceIssue #TRAI
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YOGESH
(@yogeshbhola) reported
@ACTFibernet Again net is down been hour Your Service request SR11078405594934 is expected to be resolved by 21-Dec between 19:30 to 21:00.
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Khagesh pandey
(@KhageshPandey) reported
@ACTFibernet my internet is down again please check....it is down since last night......my work is hampered
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Maheshkumar Gattu
(@MaheshkumarGat3) reported
@ACTFibernet pathetic service from the Actfibernet regarding my refund amount. I raised a request for refund in the month of Nov 2025 i.e.10.11.2025 Till now amount not yet received.without giving refund they closed my ticket this is the way they are looting customer money.
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Vishwanath
(@vishwatw) reported
@ACTFibernet @ACTFibernet @TRAI The new ticket #SR10878415864957 has just increased the resolution time. I am requesting for the update on the ticket SR10878364456393 – ETR (22/12/2025 12:30 PM) #serviceissue #TRAI
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Yogesh
(@iam_Yoge) reported
@ACTFibernet made payment on 12 Dec, but the portal still shows a pending due. I raised multiple tickets to get this sorted, and all of them were closed without any response. Today my internet was disconnected and your customer care was absolutely zero help.
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VickyIT
(@Vikashk62431935) reported
@ACTFibernet 10+ years ACT customer. Facing frequent disconnections & speed drops. Complaints raised 3 times, no fix. Engineer forced ticket closure without resolution. Extremely disappointed. Is this how ACT treats loyal customers? @ACTFibernet
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Prakash Shukla
(@Invest__India) reported
@ACTFibernet On a plan of 100 MBPS you are giving a speed of 250kbps, when i raised the ticket you just closed it without even resolving the issue, act has become just like any other scammer,no accountability. Resolve the issue ticket id is SR10178419536724. @jagograhakjago
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Sharp_sri
(@_sharp_sri_) reported
@ACTFibernet Internet not working and zero support response. Tried all channels, raised tickets, but no resolution till now. Worst customer service experience. Is anyone even monitoring complaints? Please resolve ASAP.
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kn manohar
(@knmanohar3) reported
@ACTFibernet I hv been calling for change of plan since month back in order to downgrade plan the call centre keep giving different info. Very unhappy as customer.