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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 26% Wi-fi (26%)
  • 10% Total Blackout (10%)
  • 1% E-mail (1%)
  • 0% TV (0%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Visakhapatnam, Dehra Dūn, Chhindwāra, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.

CityProblem TypeReport Time
Bengaluru Wi-fi 1 hour ago
Bengaluru Wi-fi 9 hours ago
Chennai Wi-fi 11 hours ago
Hyderabad Wi-fi 1 day ago
Hyderabad Internet 1 day ago
Hyderabad Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • mdparvez171126
    Mdparvez (@mdparvez171126) reported

    @ACTFibernet there is a delay in new connection need help fast

  • dheerajaith
    dheeraj aithal (@dheerajaith) reported

    @ACTFibernet And then it is down again!

  • kerri_cp18
    Kerensa Sheen (@kerri_cp18) reported

    @ACTFibernet @ACT_Issues - I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to at all😠

  • PawaAbhish69257
    Abhishek Pawa (@PawaAbhish69257) reported

    I got a new ACT connection today, but the service is extremely slow and poor. The application which they have downloaded is not working at all. I request immediate disconnection and refund of the amount paid. Please process this at the earliest and refund my money. @ACTFibernet

  • gopianands
    gopianands (@gopianands) reported

    @ACTFibernet Request act to teach how to handle the customer while on the call. Just, i reached to customer care. CSR put me on hold and disconnect the call.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    Very disappointed with @ACTFibernet service. Raised shifting req on 30 Apr, prom ETA was 2 May, but still no resltn or proper timeline. Poor cust supp and no accountability despite being a cust since 2022. Wouldn't recommend ACT to others if cust concerns are ignored like this

  • SendilGopal
    Sendil Gopal (@SendilGopal) reported

    @ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.

  • akshathkr
    akshath.k.r (@akshathkr) reported

    @ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.

  • tweets2arun
    ARUN (@tweets2arun) reported

    @ACTFibernet I am awaiting a resolution to this matter. I am requesting a settlement and a refund for the unusable and pending days and I appreciate your response.

  • amankumar43r
    Aman Kumar 🇮🇳🌿 (@amankumar43r) reported

    @ACTFibernet As per the telephonic conversation " Act cannot go with monthly billing" and Mesh needs to be submitted for that. Issue not resolved. Will proceed with disconnection. Act Service has deteriorated with time. Sad

  • bitsbeatsbreath
    अंकुर (@bitsbeatsbreath) reported

    @ACTFibernet Issue resolved. Thanks. Please make it quicker next time.

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress

  • sarath_ps_16
    Sarath PS (@sarath_ps_16) reported

    @ACTFibernet I am writing to inform you that my internet has been down for over a day, and the issue remains unresolved. Although the ticket estimated a resolution by 7:30 PM on May 6th, I still have no connection. Ticket - SR10380141565434 Looking for your support

  • cinemababa
    Telugu Cinema Fan (@cinemababa) reported

    @ACTFibernet hi submitted a ticket on 10 may, as internet is not working, no response till now. I already lost one working day. SR10180212150234

  • SHAMEEMR19
    SHAMEEM (@SHAMEEMR19) reported

    @ACTFibernet Name correction request is pending for long .Date given for resolution already passed.Kindly look into it.

  • deepashekar1997
    Chandrashekar Kumar (@deepashekar1997) reported

    @ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.

  • vicky16101991
    Vikash Mohapatra (@vicky16101991) reported

    @ACTFibernet Can you please arrange a call back. Your chatbot sucks. Since last 2 days its says all your agents are busy.

  • prathik_kumar1
    Prathik Kumar (@prathik_kumar1) reported

    @ACTFibernet where is the resolution ? it is still down

  • NagaGowthamT
    Naga Gowtham T (@NagaGowthamT) reported

    @ACTFibernet I tried everything is over ....my patience is over ..your team raised a refund go and check customer care recording...very very worst service from act I'm going to complain in TRAI

  • dezendev
    Mirror (@dezendev) reported

    @ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,

  • raobs166
    B Srinivas Rao (@raobs166) reported

    @IamAnumodh @ACTFibernet My firestick is pending for more than 36 days....false promises never I will recommend ACT for sure....I am a customer for more than a decade

  • KunalVijay40479
    Kunal Vijay Kapoor (@KunalVijay40479) reported

    @ACTFibernet What a pathetic service. The fix doesn’t even last a day and starts troubling again and as usual no response from the Tech Team. Let me know if I have to change the provider

  • cinemababa
    Telugu Cinema Fan (@cinemababa) reported

    @ACTFibernet another day with no response from any of the assigned support engineers.

  • iwanted4
    gaurav miglani (@iwanted4) reported

    @ACTFibernet not working haralur road

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @ACTFibernet Team, Is there an update. I am still awaiting a response so that I can act from my side regarding the misuse. Appreciate your help. I am still awaiting information

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet I have been having persistent disconnections for three months now without any solution. My last ticket was closed without anyone taking a look at it and without my concent. Is this how service is done? SR10380227253644

  • FishBetta81598
    BETTA FISH HYDERABAD (@FishBetta81598) reported

    Hey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? ​Resolve this.

  • U1Raju
    rajusekh (@U1Raju) reported

    @ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)

  • mohittiwarik
    Mohit Tiwari Kashyap (@mohittiwarik) reported

    @ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    1/1 Worst experience with @ACTFibernet. Raised shifting request on 30 Apr, promised resolution by 2 May, but still no action and no proper response from the support team. Evry day a new excuse, but no accountability. This kind of service is unacceptable for working professionals