ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (18%)
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Total Blackout (13%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Srīperumbūdūr, Hyderabad, Bengaluru, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Total Blackout | |
| Srīperumbūdūr |
Total Blackout | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Ajmer |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Keerthi K
(@Keerthi61588931) reported
@ACTFibernet were and when they refunded my money who resolved my issue Iam not aware of this is new Fraud activity guys please be aware and keep yourself safe as before paying any money to this organization they give all big promises post which they don't even bother themselves
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J
(@Jennife35765688) reported
@ACTFibernet pathetic service..no customer service..facing issue since the past 1 week..0 customer service.. please arrange a call back asap
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spandana
(@spanny77) reported
@ACTFibernet Custome care service doesn’t bother about customer issues. SR10263662393624 Please resolve asap We have been following up since morning, no update from anyone. This is so irritating while working from home. The same issue is happening every now and then.
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Abhinav
(@na_realAbhinav) reported
@ACTFibernet Is it ? what's was your resolution , please can you explain a bit !
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sharath
(@ksharathchandr9) reported
@ACTFibernet Dear act the resolution team closes the request without informing the customer ,this is wrong
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Samir
(@viziks) reported
@ACTFibernet This ticket was reopened but closed again without any Resolution. Extremely frustrating experience.
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Guruprasanna SB
(@GuruprasannaSb) reported
@ACTFibernet @KRISHNA83138665 we have made a payment for 3 months subscription with ACT during August 2021 and we are almost getting into 2022!! Your team didn't give connection and no refund till today also. Very very bad experience with Act and not trustworthy. Complained several times but not response yet
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Nishaanth Ramakrishnan
(@nyshawnn) reported
Been having frequent net issues with @ACTFibernet . Time to switch. Should get back to @airtelindia or try @HathwayBrdband .
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Santhosh
(@Santhos43177339) reported
@ACTFibernet I want to know who was that person who has installed this without Landlord permission. If you are not removing this within 2 days. I am going to file a complaint on your service in consumer court.
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Nani 👉
(@redboynani) reported
@ACTFibernet @ACTFibernetHYD I am facing the problem & raising the complaint since 3 years but no resolution from anyone.If calling customer care listening to the issue and keeping the call on hold for hours but no resolution.Very cheap service not fulfilling the given promise.
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iamsram
(@thimothikapi) reported
@ACTFibernet is providing the worst service in the earth. Got a loss of pay because of the network issue thank q by act.
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Rajiv Thakur
(@RajivTh51997272) reported
@ACTFibernet Team, Internet is down from last 3 hours in kothaguda area, Hyd. Can you please help with resolution?
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Gururaj
(@gururajks) reported
@ACTFibernet Your ticket SR10263664353114 is tentatively expected to be resolved by 12/11. You need 2 more days to fix the connection?
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Inigo Vignesh
(@inigo_vignesh) reported
I am using @ACTFibernet and recent days I am facing regular connectivity issue and I missed lot of important meetings. Sometimes the issue persist for full day. Do I get my oneday salary as a compensation form ACT? is there any leagal way to deal this ? @jagograhakjago
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𝕬𝕯 𝕬𝖟𝖒𝖎
(@abufulaan) reported
@ACTFibernet are you working to resolve this problem or just extending the resolution time? Your ticket SR11063655714084 is tentatively expected to be resolved by 12/10 (MM/DD) between 07:30 to 09:00AM. Team ACT
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Jagan
(@jagan2711) reported
@ACTFibernet Act internet not having proper support... Even though we get info from engineer as planned activity... Why there is no prior intimation??? Since afternoon no internet... At my location....
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Anirudh Anantharamakrishnan
(@1993Anirudh) reported
Hey @ACTFibernet , please help with disconnection request. Terminate this connection. Heres the request Id for the same: SR10363657227174. This request was closed but I had to reopen it. Kindly close the connection ASAP before next billing occurs.
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Balasubramaniam M
(@mbala68) reported
@ACTFibernet Thanks for the call back. Not sure why it took so llong to call back! Hope the issue gets resolved soon
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Padmavathi
(@padmavathi01) reported
@ACTFibernet Dear Team, Internet is not working from Yesterday morning and I have raised the complainant for the same, but till now there is no proper response. Please remind your team to look into this matter. (1/2)
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Keerthi K
(@Keerthi61588931) reported
@ACTFibernet to give a call or check with customer issues horrible pathetic stupid service which I would never suggest to anyone
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Sushil Gangani
(@sushil_gangani) reported
@ACTFibernet poor service . Still getting bills.. deposit not refunded
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Vikas Daniel
(@Vikas_daniel) reported
@ACTFibernet What kind of service are you people providing? Your customer executive tells it'll take 2months for installation. If it's that case, why should we trust you? Making me wait for installation since 06/12 till now none have done their duty. Y r u torchering customers?
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Balasubramaniam M
(@mbala68) reported
@ACTFibernet @SandyMohanG The service of your company is useless. Such recognitions have no meaning. Your service is pathetic and is deterirorating by the day. Disgracefully awful
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Prerana P
(@003Prerana) reported
@ACTFibernet My internet has stopped working again in these times of WFH. When will my service request SR11063664948614 resolve and my wifi will start working again? FRUSTRATED!
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Padmavathi
(@padmavathi01) reported
@ACTFibernet Till now I have made all the payments ontime. But for this month I will not complete the payment untill the problem is resolved. So please don't send me message that there will be late payment charges.
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Ashhar
(@mech_d_reh) reported
@ACTFibernet worst employee they have. They don’t even know the area for installation, took money and initiated refund after 5 days and will take 15-20 days to refund now.
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spandana
(@spanny77) reported
@ACTFibernet @ACTFibernet issue is still not resolved. Can someone pleases look into this?
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Balasubramaniam M
(@mbala68) reported
@ACTFibernet Gone from bad to worse after your engineer visited @GoI_MeitY @PMOIndia
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Ravinder Singh
(@ravinderoye) reported
@ACTFibernet I want to shift my connection and m not able to do it through act app … it just showed redirecting in 5s after the whole process is done .. can you help me asap for shifting??
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Anand Chaudhary
(@dabluanand0) reported
@ACTFibernet Again it has been resolved automatically. I don't understand how someone can resolve it without even getting in touch with the customer. #Patheticservice