ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (19%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Total Blackout | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sudhanshu Dadheech
(@SUDDADHEECH) reported
If i am to face weekly internet issues which is soul of WFH env., i do not wish to continue with @ACTFibernet . I have waited long enuf and also surpassed your “will get back to u within 4 hrs” deadline. I have lost 2 working days of office bcz of your DOS (def. of service)
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Sudhanshu Dadheech
(@SUDDADHEECH) reported
ACT service calls are getting disconnected automatically and instead of reaching out through any other means, @ACTFibernet is closing complaint tickets to maintain good TAT. This is unprofessional and unethical on their part. My sales guy is not responding my calls.. 2/3
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KvertonD
(@KvertonD) reported
@ACTFibernet, I've been in touch with your customer support for the last 3 days. I'm supposed to get a call from the backend today. If I don't, I don't think I'll continue your service.
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Himanshu Tanwar
(@himanshukt12) reported
@ACTFibernet victim of mis-selling by Satender in Delhi. Promised excellent SLA now internet not working and he is not answering
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MadhanKumar
(@MadhanK85233540) reported
@Chaitu7589 @ACTFibernet they wont reach you for issue if bill payment they reach you on priority
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Sameer
(@sjaveed03) reported
@ACTFibernet 6366826519 - he spoke today at 3pm and said he will come in an hour to fix but then his phone was switched off. 9902120251 - This guy came on Saturday, informed that fibre cable is cut and team is working. He assured that it will be repaired in a day.
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Syed Yaseen
(@SyedYas05045871) reported
@HathwayBrdband I have been trying to get in touch with your team in order to help me with my issue. Looks like there is no response from your end and no effort to fix my issues. Hence I need a refund immediately. @airtelindia @ACTFibernet Connect with me please.
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MRINAL SHEKHAR PURI
(@MRINALSHEKHARP1) reported
@ACTFibernet also called your customer care as asked by your team and asked them to connect me with floor supervisor, but they said they can't transfer the call
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Anirudh kodagali
(@Anirudh27121996) reported
@ACTFibernet From past 3 1/2 days my internet is not working & ticket has been logged for that SR10256606877152 till now it's not been resolved & no proper response from support team & when I ask them to connect to supervisor to discuss about issue they are disconnecting the call
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Manoj
(@manoj_gkd) reported
Dear @ACTFibernet with reference to ticket id SR10256769669452 , because of your mismanagement I am facing a loss here please discontinue my membership. @Airtel_Presence @airtelindia is your internet service available at 560035
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Raghav Gupta
(@RaghavGupta1616) reported
@ACTFibernet No it's not resolved. It's resolved because refund team decided to close the ticket without any call back or any clarification. It's not resolved from my side. What is clear from you side is that your customer service is the worst
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Sameer
(@sjaveed03) reported
@Chaitu7589 @ACTFibernet Even I raised complaint and waiting from Saturday evening. Still no resolution. After sales service is worst
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Salva
(@AnjumSalva) reported
Pathetic, miserable, horrendous internet connection is of @ACTFibernet . Only their marketing team works and rest all don’t. @ACTFibernetHYD is worst of all. Tired calling them and ending up without a resolution. Don’t ask me to DM for help as u and I know that you won’t work.
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Sameer
(@sjaveed03) reported
@Chaitu7589 @ACTFibernet Even I raised issue and waiting from Saturday evening. Still no resolution. After sales service is worst
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Angellica Aribam
(@AngellicAribam) reported
@ACTFibernet You keep closing my ticket without resolving the issue. It happened last week, and happened again today. This is so annoying and unprofessional.
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MadhanKumar
(@MadhanK85233540) reported
@ACTFibernet will resolve my issue or not
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Angellica Aribam
(@AngellicAribam) reported
@ACTFibernet You keep closing my ticket without resolving the issue. This is so annoying and unprofessional.
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Sridhar Reddy Chada
(@SridharReddyC16) reported
@ACTFibernet @ACTFibernet absolutely not satisfied.. The worst service ever in internet history..
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👑
(@Chaitu7589) reported
from
Vijayawada, State of Andhra Pradesh
@ACTFibernet There are some issues for me with the wifi please reach me so I could explain you clearly! 🙏🙏
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Sudhanshu Dadheech
(@SUDDADHEECH) reported
Very disappointing customer support service by @ACTFibernet It’s 2nd time when I am facing internet issue & @ACTFibernet within a week’s time and ACT has closed my complaint ticket without resolving issues. I had lodged complaint at 10am today (SR11856740432192)… 1/3
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VirusDetected
(@VirusDe16577425) reported
@ACTFibernetHYD @ACTFibernet : My internet is not working since last night. I have made multiple follow ups with customer care but no support. Can anyone respond to this and get this fixed ASAP please Complaint #SR10156726701742
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varun
(@varun8368) reported
@ACTFibernet even after clearing my dues I have got charges added to my account for unknown reasons. And though the due date was showing 27th May my connection got disconnected yesterday and no one responding after continuous follow ups. I really disappointed with this service
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MadhanKumar
(@MadhanK85233540) reported
@Chaitu7589 @ACTFibernet If your facing issue kindly escalate on the time bill payment
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MadhanKumar
(@MadhanK85233540) reported
@rithishdhoni7 @ACTFibernet dont change plan change your network act will not reply to your question if your upgrading your plan its waste of money I made payment for 1yr but from 2nd month i am getting trouble on my internet if i am raising complaint the field person will close your complaint at late night
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Lalit Jangir
(@Lalit7Lalit) reported
@ACTFibernet Hello @ACTFibernet what's the ETA on resolution. It been whole day. At least give me a customer care no.
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Sameer
(@sjaveed03) reported
@ACTFibernet 6366954829 - this guy was out of town during the weekend, returned today from hometown, assured to fix before end of day, spoke to me at 4pm, said one hour then I called at 5pm he said before end of day by 6pm. I called him at 6pm and he did not respond to my call
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siva manohar
(@kesumanohargmai) reported
@ACTFibernet You are not responding to the customer care as we are getting low speed internet . it is of around 2mbps as we have subscribed to silver plan. Please do the needful.
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Sameer
(@sjaveed03) reported
@ACTFibernet I have raised complaint on Saturday, you are giving assurance daily to fix the problem but it still continues. I am unable to reach you on phone and no one is responding on email. Can someone please take this responsibility seriously and fix it than delaying the work
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Shahid Salman
(@Shahidsalman3d) reported
@ACTFibernet I have been requesting to cancel my connection since 1year and I haven't got any update yet, as I have been using your service for 8years by now there have only been 1 issue in this entire time is disconnection everything even after changing to high end router. Send me details
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Vishwanadh
(@VishwanadHR) reported
@ACTFibernet 12 customer service calls and 4 tweets. All I get is "We're sorry for inconvenience" as response. Lost internet connection 25hrs ago. Great service.