ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Coimbatore, Hyderabad, Chennai, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.

City	Problem Type	Report Time
Chhindwāra	Internet	3 hours ago
Bengaluru	Internet	4 hours ago
Bengaluru	Internet	6 hours ago
Bengaluru	Internet	1 day ago
Chhindwāra	Wi-fi	1 day ago
Coimbatore	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R G Shubham (@RGShubham2712) reported 3 minutes ago

  @ACTFibernet You can shove the ETR and ticket up your... I know you guys keep changing the ETR and timelines as per your convenience,so don't give me that crap.I want a strong escalation against your service guy Naveed who has been fooling me to save his own job.That retard needs to be fired.

• 
  Ankit Mahala (@ankit17737) reported 3 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Binit Agarwal (@Binitagarwal7) reported 10 minutes ago

  Worst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.

• 
  SKP (@P_sai_kumar) reported 16 minutes ago

  @ACTFibernet Bill not showing on any app & can't login to ACT Digital app. Unable to pay! #ACTDigitalTV

• 
  niranjan (@niranjanks91) reported 17 minutes ago

  @ACTFibernet Screw your service. Are you gonna compensate me for the loss of payment I had to incur? Your executive confirmed to resolve it by 9 PM. My whole day went by! Zero commitment. Such a pathetic service!

• 
  Tahir Shariff (@tahirshariff793) reported 18 minutes ago

  @ACTFibernet TICKET# SR10280623693714. Intenet not working since last 2 days no response from Support. FIX IT SOON @ACTFibernet

• 
  Ankit Rawal (@ankitrawal5454) reported 21 minutes ago

  "It's been almost 36 hours, and the issue is still unresolved. The network is completely down. Please fix it as soon as possible." @ACTFibernet

• 
  Adi (@AEditable) reported 24 minutes ago

  @ACTFibernet @ACTFibernetHYD I have raised disconnection request on 3rd June. SR10180564067294 . Kindly clear the new bill on my account and disconnect my service as requested at the earliest.

• 
  P S 2.0 (@Invest__India) reported 26 minutes ago

  @ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924

• 
  R G Shubham (@RGShubham2712) reported 28 minutes ago

  @ACTFibernet I will now be filling a complaint on consumer grievance portal and make sure that I don't continue with @ACTFibernet and ensure that all the connections in my building are terminated by the builder and give chance to Jio or Airtel or even Excitel, but not these losers.

• 
  Shilpesh Shah (@Shilpesh1807) reported 29 minutes ago

  @ACTFibernet your team does not care about the transparancy and commitment provided to the customer,I want refund of my money as I can't trust the company which is not transparent to it's customer.

• 
  Nishanth Mohan (@Nishant68614547) reported 29 minutes ago

  @DoT_India @ACTFibernet Internet not working for long now. A ticket has been raised having number SR10280628326884. Kindly process this immediately.

• 
  Sharif Mohammad (@sharif0120) reported 32 minutes ago

  @ACTFibernetHYD @ACTFibernet @FiberAct you people say that you provide geniune support and internet but its a big false, first teach your employers how to behave, i have raised ticket a month ago no one responsed, i want an immediate resolution

• 
  Pratik Soitkar (@pratik_s12) reported 34 minutes ago

  @ACTFibernet @ACTFibernetHYD Absolutely pathetic service from ACT Fibernet! Raised a plan change request on 30th May and even after 7 days, no technician has visited and my plan is still not updated. Zero accountability, zero customer support. Highly disappointed. Worst service.

• 
  ɱ૨.Nickk (@neelnihal1) reported 34 minutes ago

  @ACTFibernet pls help earliest. No technician or area manager is reaching out to clear the issue

• 
  Arooran (@_arooran_) reported 37 minutes ago

  @ACTFibernet refund for my connection Having down time for 15 days a month And for a week no internet issue what a terrible service Fix it now or refund for me I tell all my friends to disconnect with ACT fibernet, I'm not gonna suggest anyone if you delay fix it now

• 
  SYED SALMAN (@salmantheboxing) reported 38 minutes ago

  @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"

• 
  AhmedKareemUddin (@WhiteHatSeni0r) reported 40 minutes ago

  No one is taking ownership of the issue. Please reopen the ticket and have the concerned team contact me with a proper resolution instead of closing tickets without completing the work. #CustomerService #ACTFibernet #SupportNeeded

• 
  Rvsk⁷²💫 (@vskumar1972) reported 41 minutes ago

  @ACTFibernet Even the service people not even attending the calls. We are really frustrated

• 
  TVK-WarriorBees (@tamiltradingbee) reported 42 minutes ago

  @ACTFibernet Worst experience. Before payment, your team responds instantly. After payment, it's just delays and excuses Why collect money before installation if you can't honor your commitment? Dear's Don't pay until installation is completed Very disappointed. #ACTFibernet

• 
  Gururaj Sankh (@GSankh) reported 44 minutes ago

  @ACTFibernet I have cancelled the request of my disconnection. I want to speak to some senior responsible manager in Act who can address my small issue

• 
  Oman Kumar (@omankumar) reported 44 minutes ago

  @ACTFibernet Since this morning, my internet connection has been down. I raised Service Request SR10180590954094, but it is still unresolved. This level of delay is disappointing, especially in a Tier-1 city. Kindly prioritize this issue and restore my internet connection.

• 
  Arooran (@_arooran_) reported 47 minutes ago

  I paid for a 3-month subscription, but your network quality is terrible. Customers shouldn't have to beg for the service they've already paid for. Either: Restore my connection immediately, Refund the downtime period, or I will cancel ACT and move to a competitor. #actfibernet

• 
  Gaurang Trivedi (@trivediGaurang_) reported 47 minutes ago

  @ACTFibernet @ACTFibernetHYD Customer service says your issue will be resolved by tomorrow morning. What kind of service are you providing?

• 
  AJ (@thedarksideofAJ) reported 50 minutes ago

  @ACTFibernet The internet cannot be down 3 times in a month for a day. If i don't get a call tomorrow with a permanent fix, I'm cancelling my account.

• 
  Mohammed Rafiuddin (@rafiuddin431) reported 51 minutes ago

  @ACTFibernet Cancel my plan completely and refund my money. I renewed my plan on 19 May, and in this week itself internet was down 4 times. technician told he visited and made changes in mainbox, whereas box itself is inside our house and no one visisted. Pathetic service.

• 
  ɱ૨.Nickk (@neelnihal1) reported 53 minutes ago

  @ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet

• 
  Shishir Bhagat (@shismarty) reported 55 minutes ago

  @ACTFibernet Ticket ID SR11980618121084 Not resolved till now, now a days ACT service is getting more poor. I think now it's time to switch another service provider.

• 
  Sridhar (@sridhar_gemini) reported 58 minutes ago

  @ACTFibernet I have opened a ticket (SR11080511178584) almost a week ago for shifting my connection. I have not received any call from your team, if there is no resolution please refund my money. Your customer care number doesn't work either, pathetic.

• 
  Ted Mosby (@TheICP108) reported 58 minutes ago

  @ACTFibernet I subscribed to a 3-month plan and have already paid for it. Why am I getting bills and payment reminders before the plan end date? Stop sending unnecessary billing notifications. I'm sharing my account number via DM. Check the account, fix this. @ACTFibernet