ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Jaipur, Madurai, Chennai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 1 minute ago |
|
Chhindwāra
|
Internet | 1 hour ago |
|
Bengaluru
|
Wi-fi | 14 hours ago |
|
Bengaluru
|
Internet | 15 hours ago |
|
Chhindwāra
|
Total Blackout | 22 hours ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Baji Gunturu (@GunturuBaji) reportedOne of the worst worst worst worst internet services is ACT in india @ACTFibernet @ACTFibernetHYD
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Amit Kumar (@satyiki90) reported@ACTFibernet @FiberAct What is the status of my connection? Account Number: 102801995313 Issues: 1. Firstly your sales employee updated wrong number on Application. 2. Updated no. not visible to installation person. 3. Called customer care they have no clue of installation
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Avinash (@bavinash53) reportedHello @ACTFibernet. This is to inform you that we are facing internet issues and the resolution time is showing till 7pm neither act team has informed us beforehand. This is causing huge inconvenience. Need speedy resolution in this matter. waiting for your response
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rajusekh (@U1Raju) reported@ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)
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Kunal Vijay Kapoor (@KunalVijay40479) reported@ACTFibernet This ticket needs immediate attention for refund SR10180200565819. Cannot be cheating customer by charging for 500 mbps and providing only 100 mbps.
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Ashw@n!th (@AshwanthNarain) reported@ACTFibernet @ACTFibernetHYD @FibernetAct Retail Prospect Converted to Customer 108802674473; thudiyalur, coimbatore; was promised installation by noon may 15 ; could you please let me know the status
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Sumit (@spnagori) reported@ACTFibernet Can you provide a way where we can talk to your customer care executive. All your chatbox and mails are just automated replies
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Balaji Govindaswamy (@BalajiGovindas7) reported@ACTFibernet This is the response. Asking to wait for another 2 day.poor support team..Your Service request SR10380219261938 is expected to be resolved by 12-May between 13:00 to 16:00.
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pradeepkenny (@pradeepkenny) reported@ACTFibernet Hi @ACTFibernet whether you will address this issue or going to reply the same stating concerned team is looking
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.
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Amit Kumar (@satyiki90) reported@ACTFibernet I am not able to login to Act app how will you update??? All issues due to your sales representative ‘Kavitha V’ updating wrong mobile number and then giving fake commitments of issue resolution and now non responsiveness.
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Narendar (@killuanaren) reported@ACTFibernet Still not resolved, great work 👏 really appreciate for your pathetic service
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Jagadeesh Gumpena (@Jagadeeshgum) reportedHello @ACTFibernetHYD @ACTFibernet I'm taking new connection just 24 hrs back, yesterday mrng team was visited and they installed setup router and all. In between before 24 hours only got an network issue. Ticket was automatic opened. Still issue was not resolved. I have a work.
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K I L L E R V I P E R (@VinodPonduru) reported@ACTFibernet ETR for yday 9 am to 12 pm and today 1pm but no engineer assigned and no one came then how it will be fixed not happy with the service and issue resolution will message again as you suggested etr today 1pm
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sMmruti ranjan nayak (@smrutin_2007) reported@ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end
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Vpr (@Preethammech) reported@ACTFibernet 108332342967 My connection is not working for the last 10 days. No update, no progress on the ticket. Now I received a message saying account is deactivated. Plz give a call back and give clarity on the progress.
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Farha (@Farha_098) reported@ACTFibernet why can’t I connect with live agent? Router return not possible as i moved out. At my home we had 2 WiFi’s both were from ACT Now I shifted to a new place i tried changing the address it never worked in app i cancelled it hoping someone would call me but no one did
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
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Uncle Sam 786 (@CbhSam30259) reported@ACTFibernet DIDNT GET A SINGLE EMAIL. @ACTFibernet @ACTFibernetCare FRAUD & HARASSMENT. Ticket SR10780246951897 closed fraudulently without resolution. Your staff incessantly spam-called me, worsening my health as a patient, and blatantly lied to cover it up. Detailed DM sent.
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yogesh yadav (@YogeshK86286) reported@ACTFibernet more than 5 days are over still not working internet proper way
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet Issue resolved. Thanks. Please make it quicker next time.
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Balasubramanian K (@bala_ksk) reported@ACTFibernet Third consecutive day of no internet. Customer service is giving false commitments on resolution time. My SR Number is SR10280317284284. Time to switch to a better provider? 😠 #ACTFibernet #ACTBroadband #PoorService
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Shantanu kumar (@kumarshantanu35) reported@ACTFibernet Till now my issue is not resolved. Your technician is not receiving my call. If installation is not done today then please refund my amount. If in the initial phase itself you are not able to fulfill your promise then i am not sure about future.
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.
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Mohammed Jaffer (@MohammedJa11764) reported@ACTFibernet I'll not pay the charges I'll change my broadband network
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Sarkari department banaya hua h aapne ya fir harass karna achha lagta h, connection kya sarkari quote ke under h ki 1 Chhota sa issue resolve hone me 2 din lag gye and still u are not able to resolve issue really ridiculous job, I wonder @Airtel_Presence @GTPL_Care
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Balaji (@Balaji_Ambs) reported@ACTFibernet it is simply not acceptable to wait for 24 hours to set right the broken connection in this age. You should be able to do it remote or atleast send some one to check if not immediately then within 1-2 hours. Raised last evening 7pm and still waiting
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Santosh Kumar (@santoshone544) reported@ACTFibernet where is the solution??
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Tamil Punch Dialogue (@cinemaa_Tamil) reported@ACTFibernet They created new ticket for port issue... SR10380287209032 Please resolve at the earliest
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Jeetendra Kumar Sahu (@Jeetendasa) reportedI think all are scammers even the @ACTFibernet guys are also scammers and fraudsters. They took money but from day 1 internet is not working. Hyderabad Patancheru people are pathetic.