ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 11: Problems at ACT
ACT is having issues since 01:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Chennai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, Osmanabad, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 26 minutes ago |
|
Chhindwāra
|
Internet | 10 hours ago |
|
Hyderabad
|
Internet | 16 hours ago |
|
Chennai
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 23 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Karthik (@KarthikeyanS01) reported@ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻
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V.S. Shriakant (@vsshriakant) reported@ACTFibernet it's been 4 days since sr 10381095562575 has been raised. No sign of problem solving. Numerous calls, emails nothing works. Pathetic
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Dhurjati somasekhar (@somudhurjati) reported@ACTFibernet I Have raised multiple requests for sudden internet issues at home, Engineer visiting the site and resolving temporarily and closing the request.
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Dhinessh Boopalan (@bdhinessh) reported@ACTFibernet How come ticket are closing with out resolving it, day before yesterday you have closed but no internet, still your technician not came. This is happening 3rd time. I am not happy qoth your service. Please refund my money back and Wil go to other network
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gaurav jotriwal (@gaurav_jotriwal) reportedExtremely frustrated with @ACTFibernet in Hyderabad! My broadband has been completely down since Friday night. I raised a complaint on Saturday and was repeatedly assured it would be fixed — first within 1-2 hours, then by Sunday 1 PM.
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC —leading me to request a cancellation—I have since resolved the site issues on my end. Yesterday, I raised a request for reinstallation; however, I have not yet been contacted by an executive or technician. As it has now been over 11 days since my initial request
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Akshay Kumar Malipatil (@AkshayMali70819) reportedWorst network @ACTFibernet worst service in Bangalore Vijayanagar
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Yashwanth Reddy (@YashwanthR28440) reported@ACTFibernetHYD @ACTFibernet Need support, My acc no : 101810362040. There's no one contacting me for installation of the box above my apartment. Atleast give me a contact. Mascheendra reddy is assigned it seems, give his contact. Its been 4 days. Took money for 1 year man
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Arpan Dixit (@ArpanDixit_47) reported@ACTFibernet I raised a connection relocation request with ACT Fibernet 4 days ago and my service hasn’t been installed at the new address in Sarjapur. I’ve called customer support more than 15 times with no resolution, and the ground team hasn’t acted on the request.
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Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported@ACTFibernet not needed i ordered a router myself. keep ur router with yourself. im only using ur isp because of your worth fr money plans and speeds. these kinda experiences make me want to leave ur isp and move to another isp. im staying anyways, thanks for ur wonderful service @ACTFibernet
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abhishek sharma (@abhisheku73) reported@ACTFibernet your services are getting bad to worse, I am cancelling both my connections as soon as the time is over, can't use a vendor who can't do deliver on time, by the way the ticket number is SR10181065563754
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Sumit Anand (@sumitanand098) reported@ACTBangalore @ACTFibernet SR10281068894234 for 3 days, every morning my internet is not working, what is this... I've to raise a ticket everyday. Very pathetic service.
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet There is long etr. Worst services by act
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request
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Lucky Sharma (@zzlucky158) reported@ACTFibernet Please work on your services. I'm facing internet issues every other week. And, Most frustrating part, why there are so frequent issues and why It's taking more than a day to fix it. Location: Govindpuri, Delhi - 110019
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Mahi (@jagdish_mahi) reported@ACTFibernet No action taken by @ACTFibernet team till now even after highlighting on X. They are taking their undue disadvantage of consumers. Worst ever service I am facing.
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karthik valluri (@vamsivallurik) reported@ACTFibernet My subscription is active till August end. Hope ur incompetent engineers see it and do it only after that day. I am fedup.. imagine disconnect request soley due to service guys,after being customer for what 10 + years
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vishnulaishetti (@vishnulaishett1) reportedHi @ACTFibernet it's been more than 24hrs that I have raised a ticket regarding connection issue no one from the technical department nor the customer service representative has reached to me in the ticket it said it will be resolved by 8:30pm yesterday it has not be resolved yet
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet Service request for this issue is already raised with reference number SR10181086177694. Our team is looking into it and will get back to you shortly.
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService
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abhinav sinha (@abhinavsays42) reported@ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.
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Kiran Surya Nadella (@kiran_nadella) reported@ACTFibernet Still no resolution and your service engineer is very rude. What’s this? @TRAI @DoT_India
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Sriram Sridharan (@z1000i4) reported@ACTFibernet Funny that you're the third entity who has highlighted my issue to the "respective team". Is this some mythological team? Seeing how no one has even bothered to give me a call with an update about the situation or why it's taking so long, I am convinced that it doen't exist.
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Ravi (The Rising 🌞 for Mother 🌍🌎) 🌄 (@ravikumar_b007) reportedACt fibernet is down from last 18 hours, still no response on timelines. Location: Sai villas road, Ameenpur Hyderabad Telangana @ACTFibernet How long do you expect us to suffer with your low response rate. The action time is too high, why don't you maintain a SLA?
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Uday (@uday9885) reported@ACTFibernet @ACTFibernet Hello Team can I have an update on SR10181050618134 I am not getting internet from yesterday 3pm I have raise ticket but its seems your team just blindly updated as fibre cut my society has 100+ connections no one has any issue kindly do needful.
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Karthik (@KarthikeyanS01) reported@ACTFibernet Sent a DM and shared the account number. Sent an email too but no response. Worst service…
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Racing Veteran (@RacingVeteran01) reported@ACTFibernet you guys have the audacity to write that my account is prone to late payments. Show me one payment that was late in the last 6 years. This shows your arrogance. When i write back you guys tell me that you are sending reminder for payment even without understanding the issue. Not a single working customer care number. What kind of services are you clowns running. If i don’t receive a proper response or apology, i will be forced to move out and also influence 30 other connections in my flat to move out of ACT. Get ready
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Sateesh G Chelikani (@equityTurtle) reported@JioCare had a pathetic experience on your toll free number. 3 calls in last 2 weeks and the issue is unresolved. After explaining your executive says connection to next level and the next level never picks up and call gets disconnected. Today after another similar experience wrote and email with all details. Hoping to see it gets resolved or have to part ways to @Airtel_Services or @ACTFibernet for your unethical practices and bad customer servcice.
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bibin cedric (@bibincedric) reported@ACTFibernet one of worst customer sevice. Raised tickets are took very lethargically.. if each takes one week to solve or respond its better to skip such networks.. fed with the customer care
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shasha (@blackandwitty) reportedVery worst experience from the @ACTFibernet at first they took around 3k and didn't installed their router and after the tweet i posted, they installed the next day. Now i booked act stream tv box, its been 10 days, box didn't delivered. I hope I'll get my box after this tweet