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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Bengaluru, Pune, Chhindwāra, Coimbatore, Chennai, Guntur, Nellore, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, and New Delhi.

CityProblem TypeReport Time
Hyderabad Internet 10 hours ago
Delhi Internet 11 hours ago
Bengaluru Internet 15 hours ago
Pune Internet 17 hours ago
Hyderabad Internet 18 hours ago
Chhindwāra Internet 21 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • MihirBSR
    MIHIR GUPTA (@MihirBSR) reported

    @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

  • hexavik
    Vikrant A P (@hexavik) reported

    Thanks for your pathetic service @ACTFibernet @FiberAct in Bengaluru, by charging for fiber connection and using copper wire, even though when asked for proper fober connection. Stop lying to your customers at the time of purchasing new connection. #actfiber #act

  • mvrrao
    RAGHAVENDRA RAO MV (@mvrrao) reported

    @ACTFibernet My internet in Visakhapatnam is down since one hour. Ticket SR10781727557224 shows a late ETR of 13:00 hrs on tomorrow. This is way too long for a resolution. Please expedite and send a technician sooner!"

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    @ACTFibernet Please see I have posted before 2 days and 5 days with the same issue. when it starts raining late at night, the Internet stops working. Pitty on the services you are providing

  • AnkitAKW
    SparkedByData (@AnkitAKW) reported

    @ACTFibernet @ACTFibernet What is the status please, today is month end? It's been almost one month yet no resolution, are you building something complex? See if you can return hard cash.

  • niranjanks91
    niranjan (@niranjanks91) reported

    No resolution for the failed internet connection. And the audacity to say the internet will be restored shortly without providing an ETA. POOR SUPPORT AND PATHETIC SERVICE. @ACTFibernet

  • Venky2120
    Venky (@Venky2120) reported

    Really a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet

  • socialevil2002
    Singh Ranbeer (@socialevil2002) reported

    Don't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet SR10381745646584 - day 2 of asking the best support team to resolve my issue which usually takes 4 hours to be solved, it seems once you are an old customer the treatment is different

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

  • sandy_senthil
    Senthil Kumar R (@sandy_senthil) reported

    @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

  • Surajit14
    Surajit Mitra (@Surajit14) reported

    @ACTFibernet This has become a regular affair. I have very little confidence of absolute solution.

  • socialevil2002
    Singh Ranbeer (@socialevil2002) reported

    @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

  • BalajiSwaminat
    Balaji Swaminathan (@BalajiSwaminat) reported

    @ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

  • Surajit14
    Surajit Mitra (@Surajit14) reported

    @ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

  • gajendrajena
    Gajendra (@gajendrajena) reported

    Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

  • 3vikram18
    Trivikram Cheedella (@3vikram18) reported

    Hey ActFibernet, Your message said the downtime is 7am to 9am and it's 11:30 am with no sign of internet. Can you help? You app, your customer care are of not much help. And don't ask me to restart my router... I have already done that. @ACTFibernetHYD

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet connection has not been working since last night and is affecting important work. Very bad service from ACT.

  • Dinesh72521026
    Dinesh (@Dinesh72521026) reported

    @ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835

  • MeghanaSastry
    Meghana Sastry (@MeghanaSastry) reported

    @ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed

  • KarthikeyanS01
    Karthik (@KarthikeyanS01) reported

    @ACTFibernet What eligibility? It’s my money n u cudn’t the provide service but want to retain my money. Keep it. No return of router. Adjust it against my credit if you don’t refund. I will break the router on the road, capture a video and post it on social media showing ACT’s true colour

  • prashan98193688
    prashant rai (@prashan98193688) reported

    @ACTFibernet @ACT_Issues @FiberAct Team , Now once again after resuming the network yestrday today again the same error is being occuring again ..Its better to quit teh ACT now

  • kingindnorth12
    Muthu Anand (@kingindnorth12) reported

    @ACTFibernet it's been 3 days since I raised a ticket for internet connection issue and still not resolved. Service engineer contact was not share i was only able to request a call back frm app I did it twice and never got any call from engineer (cont)

  • ksabnekar
    Krishnakanth Sabnekar (@ksabnekar) reported

    @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!

  • Mr_MA_Fighter
    Muba•••• (@Mr_MA_Fighter) reported

    @Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly

  • samprettybasic
    Sam (@samprettybasic) reported

    Should I file a police complaint @ACTFibernet? The noise is too loud and coming even after closing all the windows

  • vatsalbajpai_
    Vatsal Bajpai (@vatsalbajpai_) reported

    Hey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs

  • Sarat_Chimp
    Tracmar@DCUO (@Sarat_Chimp) reported

    Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet