ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Bengaluru	Wi-fi	2 hours ago
Bengaluru	Internet	3 hours ago
Hyderabad	Total Blackout	11 hours ago
Hyderabad	Internet	18 hours ago
Chennai	Wi-fi	21 hours ago
Chhindwāra	Internet	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ganti M S Rao (@ganti_rao) reported 10 minutes ago

  @ACTFibernet Only advertisement adds forwarded to mail. No stuff related to my payment made in advance on 01.06.2026. Please forward the same if you are having. What is the the problem in acknowledge abd share receipt to my address where the Wi-Fi installed @JM_Scindia @nsitharaman

• 
  Shivam Garg (@shivamg0902) reported 12 minutes ago

  @ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution

• 
  Guru (@gurwaratarun) reported 13 minutes ago

  @ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you

• 
  BVasuB (@BVasuB1) reported 13 minutes ago

  @ACTFibernet Overall service and the response from your team is pathetic.

• 
  Tushar (@Qtiyapaa) reported 14 minutes ago

  @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

• 
  Sanjay Debnath (@sanjaydebnath86) reported 14 minutes ago

  Hi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet

• 
  Rohan (@pqrohan) reported 16 minutes ago

  @ACTFibernetHYD @ACTFibernet my internet is not working since 24hrs and no action being taken for this SR : SR10180708975714. Please resolve this asap.

• 
  Meer (@meeru123) reported 19 minutes ago

  @Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.

• 
  karthik valluri (@vamsivallurik) reported 19 minutes ago

  @ACTFibernet I will await resolution on this. Thanks

• 
  KONIDELA (@glass_vote) reported 20 minutes ago

  @driven_at_home @ACTFibernet @ACTFibernetHYD This is the fourth day I am completely without internet. Your team has given me six false ETRs in four days, and even the ETR promised by your Nodal Officer has lapsed. Your customer service is bottom-tier and deeply frustrating.SR10180665320964

• 
  Chirag Tiwari (@chiragtiwari) reported 29 minutes ago

  @PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.

• 
  akash gajbhiye (@akash_437) reported 29 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 30 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  kumaraswamy p (@Kumaraswamyp86) reported 33 minutes ago

  @ACTFibernet We contacted the local ACT technicians regarding service availability. They informed us that extending the network to our location would require the installation of two additional poles and approval from higher level. Considering the growing demand and potential customer base

• 
  ponrajkumar (@ponzvetri) reported 34 minutes ago

  @ACTFibernet Another day without internet. When will you fix the issue ? 3 days without internet for work from home professional. Now you are loosing the trust we have. Need to look for alternatives

• 
  Ganti M S Rao (@ganti_rao) reported 36 minutes ago

  @nsitharaman @ACTFibernet @JM_Scindia Mr. Sunder Raju, Chairman Atria Convergence Technologies (ACT). Sir, On 01.06.2026 Paid ₹3424.00 ACT for Wi-Fi. Requested Mr Manikumar to provided invoce/bill against the payment made. Telling stories Not responding. Pl help me

• 
  Kuldeep singh shekhawat (@Kuldeep51220124) reported 36 minutes ago

  Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

• 
  Pranav O (@pranavom8) reported 46 minutes ago

  @JioCare Thank you, but you lost a customer to @ACTFibernet

• 
  Chitransh Srivastava (@thechitranshsr) reported 47 minutes ago

  @ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching from airtel to act

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 48 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  SYED SALMAN (@salmantheboxing) reported 48 minutes ago

  @ACTFibernet "New connection installed today but router configuration failed, Wi-Fi name not showing. Ticket raised but no response. Pathetic service on day one!" SR10280744973474

• 
  ధనం-ఇంధనం! (@psseshank11) reported 48 minutes ago

  @ACTFibernet can you provide an update on the ticket SR10180709586464? My work is completely on-hold due to this. There was issue with other service providers as well but they have fixed it on priority,only act customers are facing issue in my area since yesterday #actfibernet

• 
  Sesh_Balivada (@BalivadaSeshag1) reported 49 minutes ago

  @ACTFibernet we have been trying to reach customer care but no proper response and the technician who is assigned said some other technician will come and escaped - this is ridiculous

• 
  Nikhil Kumar (@nikhil91099) reported 50 minutes ago

  @ACTFibernet My Wi-Fi is working now. Please let me know what compensation, waiver, or validity extension ACT is providing for the more than 4 days of service disruption

• 
  nobody (@yudish_dsy) reported 51 minutes ago

  @ACTFibernet there is no network since yesterday noon, my work is affected. The agent who called me yesterday was just trying to reboot rather than finding the exact issue. I want to you act quickly to resolve this issue. SR10380741442584

• 
  Sachin Jain (@jainsachin1201) reported 52 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  Amazing world (@Vinod79337070) reported 52 minutes ago

  @ACTFibernet @ACTFibernetHYD please help resolve ticket SR10180380466884

• 
  Hanu Rao (@HanuRaoG) reported 53 minutes ago

  @ACTFibernet It’s Wi-Fi drop issue… already technician visited 2 weeks back and told other also facing similar issue in the town. After that no resolution provided. Please work the original ticket and make the things fast.

• 
  Harshith pspk (@harshitpspk04) reported 57 minutes ago

  @ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response

• 
  Pushpa (@PushpaMuthyam) reported 60 minutes ago

  @ACTFibernet @ConsumerFF ACT service/field team is raising false information on ticket that customer needs reconnection and ticket is being close without informing the customer. And suddenly the refund or pickup is not getting done. And finally it’s done. And we are still waiting for our money