ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Bengaluru	Internet	8 hours ago
Chennai	Internet	11 hours ago
Chennai	E-mail	13 hours ago
Bengaluru	Internet	13 hours ago
Hyderabad	Internet	13 hours ago
Chhindwāra	Internet	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MJ (@MJ_199318) reported 3 seconds ago

  @ACTFibernet @ACTFibernet send the complaint number

• 
  Kartikaya Joshi (@kjoshi0202) reported 39 seconds ago

  @ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314

• 
  Vivek నాళ్ళ (@NallaVivek) reported 5 minutes ago

  SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

• 
  ashish mishra (@talk2ashishm) reported 6 minutes ago

  @ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this

• 
  Manish Kumar (@Jadeja_manish25) reported 7 minutes ago

  @ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784

• 
  _ (@r_ambler_) reported 9 minutes ago

  @ACTFibernet @actfibernet same issue now July, 1, 2026; net down and app not working to raise a complaint!!

• 
  pramodhvittal (@pramodhvittal) reported 9 minutes ago

  Dear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct

• 
  Sriram Rajaram (@Sriram0508) reported 9 minutes ago

  @ACTFibernet Mesh network installation pending since 5 days. Pls check and install at the earliest.

• 
  Prashant Kumar (@Prashan39394527) reported 9 minutes ago

  @ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.

• 
  Uday (@uday9885) reported 11 minutes ago

  @ACTFibernet @ACTFibernet Hello Team can I have an update on SR10181050618134 I am not getting internet from yesterday 3pm I have raise ticket but its seems your team just blindly updated as fibre cut my society has 100+ connections no one has any issue kindly do needful.

• 
  Anupama (@Anupama97882988) reported 14 minutes ago

  @ACTFibernet The issue still there @TRAI

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 15 minutes ago

  @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative

• 
  Karthik (@KarthikeyanS01) reported 15 minutes ago

  @ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻

• 
  ashish mishra (@talk2ashishm) reported 19 minutes ago

  @ACTFibernet Even they dont care if customer says he will diaconnect or cancel , Mr Vishnu from Act who called at 3:34 pm today dont care about losing customer but really force cust to send email to get notification ..is this Act think thy manage customer

• 
  saravanan s (@ssaravananmechg) reported 20 minutes ago

  @ACTFibernet I have raised disconnection request 2 times but your side not initiated any action.what you think about the customer? What ever you do on your wish?...@DoT_India @TRAI .least bothered about customer...

• 
  kumar apratim (@apratim18) reported 22 minutes ago

  @ACTFibernet can u please prioritise relocation request of ticket number SR10280979503424. Was supposed to happen by 4th July. My office work is getting impacted. Pathetic service.

• 
  saravanan s (@ssaravananmechg) reported 22 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

• 
  Sumit Anand (@sumitanand098) reported 29 minutes ago

  @ACTBangalore @ACTFibernet SR10281068894234 for 3 days, every morning my internet is not working, what is this... I've to raise a ticket everyday. Very pathetic service.

• 
  Suresh Nambiar (@suresh30oct) reported 39 minutes ago

  @ACTFibernet @kiran_nadella Hello @ACT Fibernet There is serious disruption of Internet service in Brookfield Sraddha silver apartment for the last three days and the customer care is not responding

• 
  Raghu (@raghu42tweets) reported 40 minutes ago

  No Internet for more than 15 hours. ETR keeps changing. No one to contact. No update. The WORST customer care! No responsibility and accountability. @ACTFibernet

• 
  R (@airnoforce) reported 40 minutes ago

  @ACTFibernet Pretty disappointed in the customer service... Please do something @ACTFibernet

• 
  SUVOBRATA MUKHERJEE (@suvobratam) reported 41 minutes ago

  @ACTFibernet @ActfiberC —leading me to request a cancellation—I have since resolved the site issues on my end. Yesterday, I raised a request for reinstallation; however, I have not yet been contacted by an executive or technician. As it has now been over 11 days since my initial request

• 
  Star antey rebel yera 👊😎 (@Saikrishna0079) reported 42 minutes ago

  Pathetic customer service @ACTFibernet

• 
  saravanan s (@ssaravananmechg) reported 45 minutes ago

  @ACTFibernet @DoT_India @TRAI Also why much you are very concern about the bills even without providing proper service. Nill was generated without addressing the issue also without providing service.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 48 minutes ago

  @ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail

• 
  Akshay Kumar Malipatil (@AkshayMali70819) reported 48 minutes ago

  Worst network @ACTFibernet worst service in Bangalore Vijayanagar

• 
  Nivas Ravichandran (@nivasravi) reported 51 minutes ago

  @ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.

• 
  Monster (@imPhoenix4u) reported 51 minutes ago

  @ACTFibernet Already ETR date and time crossed, still no resolution

• 
  Viyaki (@viyaki_s) reported 57 minutes ago

  @ACTFibernet Why can't you guys solve a customer's issue instead of just closing the ticket? Such a disappointing experience. When are you guys actually going to address a customer's issue properly? And most importantly, when can I get my internet back?

• 
  Ravindra (@RavIndra559) reported 60 minutes ago

  Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 07-Jul(DD/MM) 09:00 to 13:00. Team ACT @ACTFibernet @ACTFibernetHYD what to do now? Any suggestions?