ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Coimbatore, Hyderabad, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 7 hours ago |
|
Coimbatore
|
Internet | 8 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Chennai
|
Wi-fi | 3 days ago |
|
Hyderabad
|
Total Blackout | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Paro (@MadebyParo) reported@ACTFibernet Do NOT make me go to the consumer court. 15 out of 30 days your WiFi is not working. Every other day your agent comes, he fixes it for 5 minutes, takes the OTP and leaves. Again NO WIFI! Pls anyone who is thinking - DO NOT CHOOSE ACT.
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet I am so done with you guys and your pathetic service for the amount of money I am paying. I am going to wait until tomorrow and if you still don't fix the issue, I am porting my internet to a better available service.
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user636811 (@user21098) reported@ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.
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Chamandeep Singh Kapoor (@NanakFarms) reported@ACTFibernet my Internet is not working from 5 pm today and I updates till now .
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Kareem Cherry (@kareem_cherry) reported@ACTFibernet @ACTFibernet @Consumer_Rights URGENT: Internet down for 48+ hours in Eluru. Ticket SR10679633945714 still pending. No update, no technician. I need this for essential work.Resolve this in 1hour or I am filing a formal complaint with National Consumer Helpline. #ACTFibernet #Eluru
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Samir Mir (@SamirMir2123) reported@ACTFibernet SR10279623447510 No Resolution Since 8 Days. This is really unfortunate that being ACT customer I have to escalate on twitter. These days ACT does not provide solution without twitter. Disappointed and very low standard customer service.
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Chandan kesarkar (@Chand_LvNvrDies) reported@ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality
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Naresh Aswani (@nareshaswani) reported@ACTFibernet I got a message like since I was busy. Dear Patron, We tried calling you multiple times for service resolution, since we couldn't reach you, we are closing the ticket. Team ACT. How could you do that without any resolution??
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Siva (@Siva34387301) reported@ACTFibernet @ACTFibernetHYD You are becoming worst in providing service to people. If you dont have enough capacity to resolve wifi issues just give us info like we will take at east 2 days to resolve the issue then we can think whether we need to opt your fibernet or not.
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manuvachanam (@manuvachanam) reported@ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.
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Surjeet Singh (@Surjeet300695) reported@ACTFibernet @ACTFibernet this is not cool. When we delay one day payment you people charge penalty. So, how will you now compensate here? @jagograhakjago is there anything you can do here for us? Why there is such worst services for Indians even if we pay the amount?
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Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet You guys are ISP and your tech team is clueless how to resolve this issue. This is a serious issue you know. Am not sure on what basis you guys are hiring network team and field team who doesn't know for what reason this is happening except reset and reboot the profile fromserver
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC
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Faraz Shamim Khan (@FarazShamimKhan) reported@ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
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Mathews Joseph (@MathewsJoseph13) reported@belavadi_7 @ACTFibernet I also had the same problem.
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised one to ticket regarding for connectivity issue still no one called no one update the status
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.
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WalterWhy (@Borington214993) reported@ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724
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pranay (@pranay_kedia) reported@ACTFibernet what the hell is going on with my internet as we have an office to work we need internet this is an issue I am facing since Morning please i request u work on it and solve it as I am loosing my working hars this is my ticket no Fibernet Ticket no: SR10179712420514
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reportedSeems like @airtelindia @ACTFibernet have laid off their customer support staff. This is why no one responds to our problems when we reach out.
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Farhan (@F_k007) reported@ACTFibernet I’m so fed of raising tickets every week the wifi always doesn’t work. So bad experience
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reported@ACTFibernet @ACTFibernetHYD Remember for each breathe I take, I add 500 new curses for you for your pathetic customer service.
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Also i want know why the ticket was closed without resolving the issue???
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WalterWhy (@Borington214993) reportedNew connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet
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Panchali Das (@PanchaliDas4) reported@ACTFibernet This is repeated time and again. No accountability for resolution time
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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Arjun (@28_arj) reported@ACTFibernet still the issue not resolve, poor service kindly cancel my connection i will choose @FibreAirtel now
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~Pankaj (@Pank9j) reported@ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?
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Great India (@greatindia123) reported@gayatri008_16 @ACTFibernet You are not using the right service provider.