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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 66% Internet (66%)
  • 23% Wi-fi (23%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Mumbai, Chhindwāra, Hyderabad, Delhi, Bengaluru, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

CityProblem TypeReport Time
Chennai Wi-fi 3 hours ago
Chennai Wi-fi 12 hours ago
Chennai E-mail 20 hours ago
Mumbai Internet 22 hours ago
Chhindwāra Internet 1 day ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • crackedotdev
    Cracked (@crackedotdev) reported

    @ACTFibernet No proper update, and no estimated time for resolution. For a service that people depend on for work, studies, and everyday life, keeping customers in the dark for half a day is simply not acceptable.

  • harshit_2816
    Harshit Bhadoria (@harshit_2816) reported

    I’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet

  • RacingVeteran01
    Racing Veteran (@RacingVeteran01) reported

    @ACTFibernet you guys have the audacity to write that my account is prone to late payments. Show me one payment that was late in the last 6 years. This shows your arrogance. When i write back you guys tell me that you are sending reminder for payment even without understanding the issue. Not a single working customer care number. What kind of services are you clowns running. If i don’t receive a proper response or apology, i will be forced to move out and also influence 30 other connections in my flat to move out of ACT. Get ready

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet @ACTFibernet please stop saying lie. I just spoke with TL of your Internet. Why there is only 1 technical person to fix the issue?? No backup? It a cable cut issue and it takes maximum 1 hour to fix this issue. But no person in this Bhimavaram town from @ACTFibernet to fix it. I need to wait till tomorrow afternoon for the person to come from Eluru?? Worst service from you guys again and you proved it!!!

  • geek_eyes
    vd (@geek_eyes) reported

    Your service is such a mess. Our internet is disconnected for 2 days and nobody has come in to fix it. Do u basically want everyone to just shift to Airtel? SR10281111859624 @ACTFibernet

  • krishnalogslife
    Krishna (@krishnalogslife) reported

    @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

  • Lollubee
    𝗟 𝗼 𝗹 𝗹 𝘂 𝗯 𝗲 𝗲 (@Lollubee) reported

    @ItismeLucifer @ACTFibernet No use. ******** closing the ticket without resolution.

  • YashwanthR28440
    Yashwanth Reddy (@YashwanthR28440) reported

    @ACTFibernet Any update ? No one has contacted me yet. It’s been 10 days I paid for the yearly plan. Any solution exists for these situations ?? Kindly support

  • Cricketcircle07
    Cricketcircle (@Cricketcircle07) reported

    @ACTFibernet Got the tv set-up box. But not able to watch Sony SAB tv channel. While purchasing checked that Sony SAB tv was included in the plan. But it's not showing now. What kind of service is this.

  • varthurcitizen1
    Balagere Resident (@varthurcitizen1) reported

    @ACTFibernet @ACTFibernet If you are unable to provide connection please instantly refund the full payment made. Customer service is unable to provide any resolution and technician is nowhere to be found. @ACTFibernetHYD

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼

  • apratim18
    kumar apratim (@apratim18) reported

    @ACTFibernet Thanks. The issue got resolved few hours back.

  • espikay
    Espikay (@espikay) reported

    @ACTFibernet Hi, i've been experiencing an outage since afternoon in Uttarahalli, Bengaluru. Please fix this.

  • vinay8493
    Vinay Verma (@vinay8493) reported

    @ACTFibernet @ACT_Issues @FiberAct I booked for new connection last friday, i was promised installation within 24 hrs but as of now installation is not done, payment etc everything is done, i was expecting better service from ACT. Can you expedite the process

  • rajendrarathod6
    rajendra rathod (@rajendrarathod6) reported

    @ACTFibernet It’s been more than 10 hours I don’t have internet. Fix it on high priority

  • iBalenduS
    𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported

    Hello @ACTFibernet @ACTFibernetHYD ! No internet since morning, raised a ticket, it showed there are some issues on your side. Not a single technician followed up, no idea when it will get resolved. I called a technician, explained everything and he can't do anything. HELP!

  • Anupama97882988
    Anupama (@Anupama97882988) reported

    @ACTFibernet The issue still there @TRAI

  • _saicharan_
    sai charan guntupalli (@_saicharan_) reported

    @Shivu2032 @ACTFibernet Same issue i requested for connection on July 3 after being promised installation within 24 hours. It's now July 13, and after multiple follow-ups, I still have neither a connection nor a refund despite requesting cancellation on July 7.Extremely poor service. @ACTFibernet

  • sreeaskanna
    Sree Raja (@sreeaskanna) reported

    I’m only asking for a permanent solution. Why was an incompatible router installed? Why wasn’t it identified earlier despite repeated complaints? If this isn’t resolved, I’ll be forced to approach the consumer grievance forum. #ACTFibernet #CustomerService (3/3)

  • AnotherGuyyyy
    Anonymous (@AnotherGuyyyy) reported

    @ACTFibernet @ACTFibernetHYD Such a worst Broadband service in Kondapur, Hyderabad. The guy called Prem approached me to change the connectivity line and raised a shifting request on my behalf. Now they've disconnected my connection because I haven't payed the Shifting Charges.

  • Sriram0508
    Sriram Rajaram (@Sriram0508) reported

    @ACTFibernet Issue not resolved. Who told you so?

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @ACTFibernet your services are getting bad to worse, I am cancelling both my connections as soon as the time is over, can't use a vendor who can't do deliver on time, by the way the ticket number is SR10181065563754

  • geek_eyes
    vd (@geek_eyes) reported

    Internt needs to be fixed on priority. Else ppl lose trust and work is affected. Can you guys upgrade your service levels. Or shut down pls SR10281111859624 @ACTFibernet

  • sudharsanrk
    Sudharsan Ravikumar (@sudharsanrk) reported

    @ACTFibernet it’s been 2 days, my Internet connection is not working and customer care doesn’t even bother to attend call? What’s happening?

  • LakhanINTS
    Lakhan (@LakhanINTS) reported

    @ACTFibernet your technicians are calling and asking otp to login to customer account. Why is that happening. Why are tickets pending since long. Can you please refund my internet balance and close my account.

  • jagdish_mahi
    Mahi (@jagdish_mahi) reported

    @ACTFibernet my society is new & all-most everyone is struggling with ACT fibernet service. Please help us & try to provide solution. Otherwise you might loose lots of new customers.

  • vishnulaishett1
    vishnulaishetti (@vishnulaishett1) reported

    Hi @ACTFibernet it's been more than 24hrs that I have raised a ticket regarding connection issue no one from the technical department nor the customer service representative has reached to me in the ticket it said it will be resolved by 8:30pm yesterday it has not be resolved yet

  • BaitVishalR
    Vishal Bait (@BaitVishalR) reported

    @ACTFibernet I am using ACT for almost year and I have very good experience with ACT fibernet but recently regarding shift connection I have very bad experience.

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet Service request for this issue is already raised with reference number SR10181086177694. Our team is looking into it and will get back to you shortly.

  • rvrealfr
    bob reddy (@rvrealfr) reported

    @sanjayvd_ @ACTFibernet Hi sanjay sorry for the inconvenience can please provide your name and phone number. We will tell you sorry but won’t improve our service! Thank you! 🙏