ACT service status: outage reports and connection issues

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 30, 7:10 AM GMT+5:30	0	0
May 30, 7:30 AM GMT+5:30	0	0
May 30, 7:50 AM GMT+5:30	0	0
May 30, 8:10 AM GMT+5:30	0	0
May 30, 8:30 AM GMT+5:30	0	0
May 30, 8:50 AM GMT+5:30	0	0
May 30, 9:10 AM GMT+5:30	0	0
May 30, 9:30 AM GMT+5:30	0	0
May 30, 9:50 AM GMT+5:30	0	0
May 30, 10:10 AM GMT+5:30	0	0
May 30, 10:30 AM GMT+5:30	0	0
May 30, 10:50 AM GMT+5:30	0	0
May 30, 11:10 AM GMT+5:30	0	0
May 30, 11:30 AM GMT+5:30	0	0
May 30, 11:50 AM GMT+5:30	0	0
May 30, 12:10 PM GMT+5:30	0	0
May 30, 12:30 PM GMT+5:30	0	0
May 30, 12:50 PM GMT+5:30	0	0
May 30, 1:10 PM GMT+5:30	0	0
May 30, 1:30 PM GMT+5:30	0	0
May 30, 1:50 PM GMT+5:30	0	0
May 30, 2:10 PM GMT+5:30	0	0
May 30, 2:30 PM GMT+5:30	0	0
May 30, 2:50 PM GMT+5:30	0	0
May 30, 3:10 PM GMT+5:30	0	0
May 30, 3:30 PM GMT+5:30	0	0
May 30, 3:50 PM GMT+5:30	0	0
May 30, 4:10 PM GMT+5:30	0	0
May 30, 4:30 PM GMT+5:30	0	0
May 30, 4:50 PM GMT+5:30	0	0
May 30, 5:10 PM GMT+5:30	0	0
May 30, 5:30 PM GMT+5:30	0	0
May 30, 5:50 PM GMT+5:30	0	0
May 30, 6:10 PM GMT+5:30	0	0
May 30, 6:30 PM GMT+5:30	0	0
May 30, 6:50 PM GMT+5:30	0	0
May 30, 7:10 PM GMT+5:30	0	0
May 30, 7:30 PM GMT+5:30	0	0
May 30, 7:50 PM GMT+5:30	0	0
May 30, 8:10 PM GMT+5:30	0	0
May 30, 8:30 PM GMT+5:30	0	0
May 30, 8:50 PM GMT+5:30	0	0
May 30, 9:10 PM GMT+5:30	0	0
May 30, 9:30 PM GMT+5:30	0	0
May 30, 9:50 PM GMT+5:30	0	0
May 30, 10:10 PM GMT+5:30	0	0
May 30, 10:30 PM GMT+5:30	0	0
May 30, 10:50 PM GMT+5:30	0	0
May 30, 11:10 PM GMT+5:30	0	0
May 30, 11:30 PM GMT+5:30	0	0
May 30, 11:50 PM GMT+5:30	0	0
May 31, 12:10 AM GMT+5:30	0	0
May 31, 12:30 AM GMT+5:30	0	0
May 31, 12:50 AM GMT+5:30	0	0
May 31, 1:10 AM GMT+5:30	0	0
May 31, 1:30 AM GMT+5:30	0	0
May 31, 1:50 AM GMT+5:30	0	0
May 31, 2:10 AM GMT+5:30	0	0
May 31, 2:30 AM GMT+5:30	0	0
May 31, 2:50 AM GMT+5:30	0	0
May 31, 3:10 AM GMT+5:30	0	0
May 31, 3:30 AM GMT+5:30	0	0
May 31, 3:50 AM GMT+5:30	0	0
May 31, 4:10 AM GMT+5:30	0	0
May 31, 4:30 AM GMT+5:30	0	0
May 31, 4:50 AM GMT+5:30	0	0
May 31, 5:10 AM GMT+5:30	0	0
May 31, 5:30 AM GMT+5:30	0	0
May 31, 5:50 AM GMT+5:30	0	0
May 31, 6:10 AM GMT+5:30	0	0
May 31, 6:30 AM GMT+5:30	0	0
May 31, 6:50 AM GMT+5:30	0	0
May 31, 7:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (61%)
Wi-fi (26%)
Total Blackout (10%)
E-mail (2%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Vijayawada, Chennai, Hyderabad, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.

City	Problem Type	Report Time
Bengaluru	Wi-fi	10 hours ago
Bengaluru	Wi-fi	12 hours ago
Chhindwāra	Wi-fi	21 hours ago
Chhindwāra	Internet	1 day ago
Chhindwāra	Internet	1 day ago
Vijayawada	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Ankush Kohli (@i_amanky) reported 7 minutes ago
@ACTFibernet from yesterday internet is not working it’s been more than 24 hours, i have work from home job how will i manage ? If you can’t resolve issues. Pathetic not expected this from actfibernet @shivamg0902
HariN Tiwari (@harintiwari) reported 8 minutes ago
@nandakumarkesh @JioCare @ACTFibernet Yes, the worst service experience.
Afsar Ali (@AfsarAli0101) reported 9 minutes ago
@ACTFibernet Do not take any ACT internet service because their technical team never solves your problem. I have complained for the last 3 days but the problem has not been solved yet.
Suru ❤ (@sarveshxmaurya) reported 13 minutes ago
@ACTFibernet I have not get any resolution yet @TRAI @ACTFibernet #fraudactfibernet
huh! is it me (@Avinash_ganapa) reported 13 minutes ago
@ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year
Inayat ulla (@Inu_Minu) reported 16 minutes ago
@ACTFibernet why is it that always I have to raise complain here. From morning no help. Ticket raised but no help
sujith kumar reddy g (@sujithkumar_g) reported 16 minutes ago
@ACTFibernet Everyday your network will have outages @ACTFibernet ? Such a unreliable network
Atharva Pandey (@Atharva93602372) reported 20 minutes ago
1) Dear @ACTFibernet, My internet has been down since yesterday afternoon. I registered a complaint through your app immediately, but after generating a ticket there has been no update, no resolution, and no communication from your team. It's been over 24 hours without service.
avijeet kumar (@avidno1) reported 21 minutes ago
@ACTFibernet @HirdeshPra16612 Like you solved for mine. It's been 36 hrs since the issue has been raised but no resolution yet. You guys are ******* bunch of morons
anand (@BeardBiceps) reported 22 minutes ago
@ACTFibernet Your bot is so broken it needs 2 tweets to send a template response, yet still can’t provide a date. It’s been 5 days. Give me a concrete installation slot by today evening, or cancel this connection, process my full refund & I will be filing a formal complaint on @jagograhakjago
Mohammed Sahil Akbar (@94sahil) reported 22 minutes ago
@ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804
Rajenderreddy (@rajender4reddy) reported 22 minutes ago
@ACTFibernet @ACTFibernetHYD Complaint No: SR10180476603804 My internet has been down since the night of the 28th. You promised it would be fixed by 1 PM on the 29th, then changed it to 6:30 PM. I called and explained that I had urgent work, and your team assured me the ticket
Lifeless Jerk (@JerkLifeless) reported 23 minutes ago
@ACTFibernet It's been two days since the internet went down, and couple of times the ETR has been revised, it just hit the trust I have on ACT, I demand details on why there is a delay as it impacts my work , I see very poor quality service SR10380418918674
🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported 27 minutes ago
@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
srikanth (@srisunraam) reported 30 minutes ago
Hi @ACTFibernet , @FiberAct This is regarding Ticket no: SR10380431252560. It's 5 days now The previous two tickets were not resolved but closed. Can you please resolve the issue?
praharsh (@PraharshY) reported 31 minutes ago
Very disappointing experience with ACT. Installation itself was a hassle with multiple follow-ups, and the WiFi keeps going down frequently too.@ACTFibernet
SBajaj (@SBajaj06) reported 31 minutes ago
@ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!
DeccanChargesXSRH (@delhisuri5) reported 41 minutes ago
@ACTFibernet Ninnati nundi wifi internet ostaledu ra phone chesthe response ledu Whats the problem? Why internet are not coming
Suresh S (@sureshseshadri1) reported 41 minutes ago
Worst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
amit kumar gupta (@amitk71) reported 42 minutes ago
@ACTFibernet Pathetic…..Technician’s come without proper equipment promise to be bak soon but never come bak. You guys can send numerous emails msgs to remind for renewal of ur pathetic serviced. My fault to have done the renewal. Cancel my subscription n refund the money. Chor company
Nagaraj S (@ImNagaraj_S) reported 44 minutes ago
@reliancejio @JioCare #JIOAIRFIBER What a worst service from you for the last one month. No internet no network. The worst part is jio support, Always have one reason, there is service outage in your area. When the outage will be fixed, god knows. Time to move on @ACTFibernet
Next person (@vilipix) reported 45 minutes ago
@ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???
Dinesh (@ShivohamFeb26) reported 49 minutes ago
@ACTFibernet please respond the internet is being down from quite a time
Suresh Abs (@abs_suresh) reported 51 minutes ago
Hello @ACTFibernet @FiberAct Internet is not working for last 3 days and assigned engineer not picking the call, tried more then 50 times. Worst service. Ticket# - SR10380421311224
Carmelita Fernandes (@SocialCarmelita) reported 52 minutes ago
@ACTFibernet Pls guide me how to raise a ticket on your app as it takes me on a wild goose chase. I can't get any help from your local installation rep Shaikh. He's too comfortable with no sense of responsibility to even bother to acknowledge my message.
Rajenderreddy (@rajender4reddy) reported 54 minutes ago
@ACTFibernet SR10180476603804 No internet for over 48 hours. Your team keeps changing the resolution time and making false commitments. We contacted the technician yesterday. He finally called and said he was at another site and would reach within an hour.
Shubham Khandelwal (@slskhandelwal) reported 56 minutes ago
My internet is not working for the last 36 hours and I have already raised the ticket. The concerned guy is not receiving the phone and even blocked our multiple numbers. Kindly resolve it as soon as possible. @ACTFibernet
🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported 57 minutes ago
@ACTFibernet App is showing nothing ,yesterday resolution time update 16 hr still no one visit to check issue also no appropriate update in ticket If 1 forget to pay on time you make several followup through app, WhatsApp,sms etc, but on complete no response even after ETR.
sujith kumar reddy g (@sujithkumar_g) reported 57 minutes ago
@ACTFibernet @ACTFibernet what kind of reliability you network is having, yesterday only I have escalated again internet is down again, a new ticket for your reference SR10380420284144, If you can not fix the problem, please close my connection and refund my money #actfiber #badservice
Shyam Sundar (@shyamsundarg) reported 60 minutes ago
@ACTFibernet What am I going to track? With ease? Internet is down and no one seems to be working on it to fix it.