ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (62%)
• Wi-fi (26%)
• Total Blackout (10%)
• E-mail (1%)
• TV (0%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Kolkata, Hyderabad, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, and Visakhapatnam.

City	Problem Type	Report Time
Chhindwāra	Wi-fi	4 hours ago
Chennai	Internet	8 hours ago
Chhindwāra	Internet	9 hours ago
Bengaluru	Internet	12 hours ago
Chhindwāra	Wi-fi	1 day ago
Chennai	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rahul Duraipandian (@sailorahul) reported 3 minutes ago

  @ACTFibernet hi Team, i had taken a new connection last Saturday. The connection worked only for 2 hrs for the past 4 days it is not working. Please resolve it Asap or else refund my money Called n number of times to customer care no resolution

• 
  Aspire@live life kingsize (@UD95131533) reported 6 minutes ago

  @ACTFibernet Mymonthly electricity bill waiver of ₹100 was supposed to be processed. Your customer care informed me that it would be resolved within 24–48 hours, but it is still pending. Kindly look into this and resolve it at the earliest. Acc no 101004710659 #ElectricityBill

• 
  Maniveer Baradi (@ManiveerBaradi) reported 11 minutes ago

  @ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)

• 
  Pradeep Kumar Sahu (@Pradeep64662977) reported 17 minutes ago

  @ACTFibernet Hey Guys, can someone look into the issue and solve it right away? I work is impacted because of no internet. And it is very difficult to wait until morning to get it sorted.

• 
  Suraj Lohani 🇮🇳 (@lohani_suraj) reported 21 minutes ago

  @FiberAct @ACT_Issues executive requested for 8 hr down time, but still we are unable to use wifi, executive is not answering call anymore,it's more than 8 hours. I don't understand where should we connect for the issue. Ticket number -WO102801308032 #ACTfibernet

• 
  Aman Kumar 🇮🇳🌿 (@amankumar43r) reported 22 minutes ago

  @ACTFibernet As per the telephonic conversation " Act cannot go with monthly billing" and Mesh needs to be submitted for that. Issue not resolved. Will proceed with disconnection. Act Service has deteriorated with time. Sad

• 
  Maniveer Baradi (@ManiveerBaradi) reported 22 minutes ago

  Hey @ACTFibernet — I need your team to read this. A serious complaint about your Hyderabad operations. 🧵 (1/7)

• 
  Sarat Raj (@SaratDasari) reported 25 minutes ago

  @ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented

• 
  Haiku (@riceofsushi) reported 25 minutes ago

  Update. Some technician from ACT installed the fiber. After about 10-15 mins, the internet stopped working. Raised a service ticket and waiting since forever. @ACTFibernet

• 
  Vivek kumar (@Vivek_vikki9) reported 26 minutes ago

  @ACTFibernet it's been 14days but till now no one called me for Wifi router recovery, I reached the customer care for multiple times but the resolution was not yet made. I want my refund of Rs. 4350 to be processed immediately. It's your fault to not recover the asset on time.

• 
  Vikash Mohapatra (@vicky16101991) reported 28 minutes ago

  @ACTFibernet Can you please arrange a call back. Your chatbot sucks. Since last 2 days its says all your agents are busy.

• 
  Avinash jha (@Er_Avinashjha) reported 28 minutes ago

  @ACTFibernet Internet restored now for request SR10280004314794. Thanks for resolving, but the repeated “24 hrs” updates were frustrating. Hope for better service going forward.

• 
  MayaRao (@MayaRao) reported 29 minutes ago

  @ACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.

• 
  Ajay Verma (@vajay09101988) reported 35 minutes ago

  @ACTFibernet I don't want your sorry, I need a solution on fake and mis-selling. Or else I will file a case in consumer court and take you to the highest authority.

• 
  Akshay (@Akshay20031025) reported 38 minutes ago

  @ACTFibernet Hi, It's already been 24 hours and you said it will get resolved but it's still its not resolved and wifi is not working. Why don't you escalate to resolve the issue. Now please confirm finally when will the issue resolve.

• 
  Saliq Gowhar (@saliq7_) reported 38 minutes ago

  Now that you and your ****** support has wasted my 3 whole days due to which I wasnt able to do my work, and faced issues with moving out, Thanks for wasting my time @ACTFibernet but now I cannot take it anymore

• 
  Cravingpeace93 (@isdwlyhni) reported 39 minutes ago

  @Varun_Devil28 @ACTFibernet Escalated to upper management. They sent the same script of 48 hour resolution. @ACTFibernet as a company has failed.

• 
  Darshan G H (@DarshanGH183622) reported 40 minutes ago

  @ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.

• 
  Rag Ani (@raga1921) reported 40 minutes ago

  @ACTFibernet , its 3 days u hv nt fixed SR11880109634034. There hv been repeated & frequent failures fr the users in this area. CHECK Yr SR records. #1) Change yr local support teams #2) If fr days u cant hv service uptime, give credit of days to user accounts fr facing B/outs

• 
  Rag Ani (@raga1921) reported 41 minutes ago

  @ACTFibernet Well yr reply is too standard to reduce d problem at user end. ACT neither seems to hv a plan to resolve the issue faced nor d intent to address d issues raised. Well such empty apologies are pointless & carry no weight of serious intent to make a customer experience better.

• 
  Ajay Verma (@vajay09101988) reported 41 minutes ago

  @ACTFibernet @ACTFibernetHYD if your not providing any solution on this mis-selling I have to escalate the issue on a higher level. I hope you will understand my concern.

• 
  M D S R (@Mudassi71375896) reported 43 minutes ago

  @ACTFibernet Internet issue resolved with changing new Modem, With changing new Modem All The System Network has lost The Connection, and Your Person Harish informed me that He will resolve this problem, and inform your IT department Team Resolve this , but Mr Harish not Responding.

• 
  mohammed ateeq (@ateeqsinwan) reported 43 minutes ago

  @ACTFibernet Tomorrow again Monday we have lot of office work, it will be bad problem

• 
  Arun Bhola (@arunbhola1993) reported 45 minutes ago

  I am not receiving internet from the last 24 hours and engineer is not working, I have not received any call for resolution. I made a call at office, worker says it will be fixed but when don't know. This is ticket no SR1180093955874 @ACTFibernet pls resolve ASAP.

• 
  HAMZA EQUBAL (@EqubalHamza) reported 46 minutes ago

  @ACTFibernet @ACTFibernet please initiate my act disconnection request no one has been addressing my issue since 1 week

• 
  Saliq Gowhar (@saliq7_) reported 48 minutes ago

  Extremely Disappointed with Customer Support for @ACTFibernet On 1st of May i had raised a request for connection shift to my new place which is just outside my old flat. I received SMS saying the technician was going to come on 2nd, but he didnt.

• 
  Tribbiani (@Chandler_Trib) reported 54 minutes ago

  @ACTFibernet Extremely disappointed with the irresponsible service from @ACT_Issues. After a week of "24-hour" installation promises, a technician just informed me it'll take another 2 days. Your customer care team seems to have zero visibility into reality. Do better.

• 
  Deepak 999 (@Deepak999410360) reported 56 minutes ago

  SR10780147576114 SR10780124997114 What a pathetic service you provide @ACTFibernet you need ages to resolve a issue ?

• 
  Vikram (@edukulavikram) reported 1 hour ago

  Post #2 @ACTFibernet @ACTFibernetHYD I have called Cust care 4 times, there have been no response. Very frustrating and poor service.

• 
  HariTeja (@hariteja03) reported 1 hour ago

  @ACTFibernet What is the ETA for the issue to be resolved 7 days ?