ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Chennai, Chhindwāra, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 16 hours ago |
|
Delhi
|
Internet | 16 hours ago |
|
Chennai
|
Total Blackout | 17 hours ago |
|
Chhindwāra
|
Total Blackout | 21 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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anitha (@anitharai) reported@ACTFibernet wow ACT for the service! 4 days without Internet and cable TV still no ETA from you! For TV cable there is no way to register complaint also.. all the folks looking for new connection please avoid ACT! This is in indiranagar Bangalore
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suprateek (@suprateek13) reported@ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise
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Fadil Khan (@KhanFadil786) reported@ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price]
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Sourabh Sharma (@Sharmasourabh1) reported@ACTFibernet my internet is not working from last 30hrs, already raised case but still not resolved, even no one call me to solve that issue.@ACTFibernet services are poor. Even I advance pay always. Still struggling
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Darshan G H (@DarshanGH183622) reported@ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.
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Rajeev Sharma (@Rajeev_advaitha) reportedACT Fibernet or acting company? Router dead since yesterday. False updates, no technician arrives, no call pickup, customer care clueless. Late fee for customers is strict. Where is accountability for service delay? @ACTFibernet @TRAI
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Mohamed Saquib (@md_saquib06) reported@mayankredkop @ACTFibernet I had the same issue as well. They start working only when asked for refund and post in social networking channels.
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Aakash kumar Puri (@aakashkumarpur1) reported@ACTFibernet ETA please? Almost 24 hours have passed post sending you folks a tweet and more than 15 days have passed waiting for resolution! Also; tried calling your area TL (Nallagandla); he doesn’t seem to respond or neither call back. What are you folks up to?
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Hyster (@hystercy) reported@ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down
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Vivek Phadnis (@vivekphadnis) reportedHorrible service by @ACTFibernet. It is now the fourth day since internet is not working. This is in Malleswaram, Bengaluru. Nobody is responding to my calls.
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Cravingpeace93 (@isdwlyhni) reported@Varun_Devil28 @ACTFibernet Escalated to upper management. They sent the same script of 48 hour resolution. @ACTFibernet as a company has failed.
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Cravingpeace93 (@isdwlyhni) reported@dhammonia @ACTFibernet You have the worst service ever. It’s been 4 days now and not an ounce of help. Just fake updates
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Praveen (@praveenjayak) reported@ACTFibernet I got a call from sales team saying if you buy a new connection we will give you flat 1000 rs discount and also Install the connection same day. I paid the amt yesterday neither I got 1000 Rs nor the service is installed. I cheated by your sales team. Ac 101800834944
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abhijit v rao (@abhijitvrao) reported@ACTFibernet Internet not working. Can't raise on App as usual, as the app need my location. Pls fix asap.
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Harmanjit Gill (@HarmanjitGill5) reported@ACTFibernet Your service is really pathetic. The internet is really unstable. All my devices keep getting disconnected. Your service agents close tickets without resolving the issue and your chat bot is useless.
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Shaiju R (@ShaijuR12) reported@ACTFibernet Day 5 issue still not fixed Ticket# SR10280007865474 no response from any one
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Yoh (@venith_k99094) reported@ACTFibernet Hi Act, my Internet is not working as I was on a vacation since last week. I unplugged the router and powered it off. How to activate my connection?
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Haiku (@riceofsushi) reported@ACTFibernet We signed up yesterday for a 100 Mbps connection (CAF 102800585515) & paid 3 months in advance. Promised installation yesterday or today by Navya (97408 31843). Since then, there has been no response to calls/WhatsApp. Customer support escalation also unresolved.
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Rkrish (@rkrishrkrish12) reported@ACTFibernet Every Saturday Internet stops working. Why can't the technicians fix it properly. Technician disconnecting the call. Not responding to calls or messages.
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ಶರತ್ ಸಿಂಹನ್ ಸಿ ಎಮ್ (@SharathSimhan) reported@ACTFibernet I can see the damage right in front of my house. But I can't see any of your staff working to restore it. It's been more than 24 hours. I didn't see anyone come here. Please get me in touch with the field staff
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Arun (@arunswamynathan) reported@ACTFibernet India's leading isp struggling to establish a connection in Bengaluru for a new customer. Struggling technician faulty device fluctuating connection and even after 48 hours no internet. Pathetic
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Priyanka (@priyabala22) reported@ACTFibernet Can you please check with service team. This ticket is a work in progress from April 29th.
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Deepak (@sdeepak_01) reported@ACTFibernet The rains got over on 29th April, today is 3rd May . Even after 4 days the internet is not restored. Pathetic service, time to change #ACT #actfibernet
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet
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souradeep sengupta (@souradeepseng14) reported@ACTFibernet @ACTFibernet the issue has not been resolved..there is no internet still
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Abdul Rehman Mohammed (@abdooo186) reported@ACTFibernet. Your sales team lied saying the router was "free" to get the installation. Now that Im asking for a formal letterhead to return the asset, your staff is shouting at me! Is this how you treat customers? Acknowledging return of asset is my right. Stop the harassment
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Billa Bharat (@bharatsuji) reported@ACTFibernet Internet is down??? Every weekend this is the problem.
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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achal (@kaundinya5) reported@ACTFibernet your service sucks to an extent I can't even try to describe. 2 days and counting with no internet or update on what the status of the fix is. Your customer care sucks and cannot provide any solutions. Your app sucks it doesn't connect me to anyone useful. Eat shi
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AK (@Kumar_tesla123) reported@ACTFibernet nodal officer of @ACTFibernet , how you avail your holiday , when your customers keep on in trouble , even im 6 month paid subcriber