ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 06: Problems at ACT
ACT is having issues since 11:30 AM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (19%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Total Blackout | |
| Chennai |
Wi-fi | |
| Chennai |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ruls Miniz
(@MinizFN) reported
Indian ISPs are the worst bro, why am I getting high ping even with exit lag @ACTFibernet @airtelindia please fix your servers and routing system, it's really poor.
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Abhishek DaEvil
(@adowl2001) reported
Dear @ACTFibernet, why does your app does not let me open support tab without granting camera permission? What do want to see through my camera?
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Rajeev
(@staycool_raj) reported
@ACTFibernet's services stop working at 9PM. And then the customer care conveniently schedules a visit for the next day. A few calls and a technician visit later, things start working.. until 9PM next day. #customerService #actFiber
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PDX Flex
(@FLEXonLaptop) reported
@FrontLineGGs @ACTFibernet ur servers are not working pls help
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Ahad khan
(@_Ahad_khan_) reported
@ACTFibernet There is no call recived ... No attempt ... Shared in DM resolve the issue ASAP your Engineer are also ignoring the call Or give me my refund and take back the router I'll install @Airtel_Presence
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Mohsin Uzzama
(@uzzama_mohsin) reported
@ConquerEat @ACTFibernet It's a **** service provider.. recommend not to take this act fibernet. I raised the request yesterday and after 25hours still open. And the customer service is worst that need to wait for 1hr to connect
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Nandhini
(@Nandhin37980435) reported
@ACTFibernet tired of calling and DM act CC to cancel the zee5 subscription! I've been trying to cancel the zee5 subscription from last 10 days they just open and close the ticket! Pathetic service
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Kiran
(@tweetsbyhk) reported
.@ACTFibernet your ios app is crashing after the recent update. please fix.
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eat_travel_conquer
(@ConquerEat) reported
@ACTFibernet Worst broadband service provider in BENGALURU!! Raised almost 4 to 5 tickets in this week 😡😡😡 Still your enable to provide the permanent fix ?
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Aliza Virani
(@AlizaVirani3) reported
@ACTFibernet 4 days - no internet in the entire apartment No resolution yet
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Rohit Kshirsagar
(@rohitkshirsagar) reported
@ACTFibernet And now it's logout time for your team? This is really shoddy service from you. We pay the year's money upfront and walk into a trap
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Mithilesh Kumar Lohani
(@1Mithlesh) reported
@Annadaneshwar21 @ACTFibernet Waiting for refund, really @ACTFibernet is wasting my time. For new connection/customer totally frustrated. What is happening for existing God know.
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Astra Zymo
(@Zymo_) reported
@MinizFN @ACTFibernet @airtelindia Bro like i said bro india is a **** country and the sooner people realise this, the better instead of this "proud to be indian" bullshit
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Rajshri Kshirsagar
(@rajkshir16) reported
@ACTFibernet SR 10163304289976 for escalation call back is raised.. Any update on that? And ensure the connection is at port 1. Every year when we pay the annual fee, the customer care says the connection is at port 2 and the reimbursement for power connection is denied.
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Dēåd-LïīfT
(@kunwar_005) reported
@ACTFibernet same issue...I mean...are u guys are jocker or what ? Evening 6 o clock it was fixed..and 2 o clock it's gone..now again it will be fixed 2mrw at 6-7 pm.bc ..my office time is 9:30-6:30..bsdk..I hve to take unpaid leave bcz of @ACTFibernet .
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VinodReddY
(@VinodhGandhi) reported
@ACTFibernet @ACTFibernetHYD Ticket SR10163274216854 raised dtd 17-Oct, Expected resolved date 19-Oct.Neither we received any call nor executive visited our residence,But our Ticket was closed today. Is this the way ACT serving the customers. Worst service.
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@The_Walker
(@DiwakarKandadi) reported
Dear @ACTFibernet this is ridiculous, I have internet connectivity issues from past 1 week. Though I'm raising an Service Request the resolution is temporary. I work from home and completely dependent on internet. Fix this ASAP.
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Unstoppable Rudra
(@Unst_RudraYT) reported
@MinizFN @ACTFibernet @airtelindia Had the same issue just start using Warp it will fix your ping
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Pradeep intruders crew
(@prady1234) reported
@ACTFibernet it's been more than 24 hours since the time we escalated the internet issue from act and I don't see any response or improvements in the network. This is the worst service, it's very disheartening and I suggest you guys not to subscribe to act fiber net.
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Mohsin Uzzama
(@uzzama_mohsin) reported
@ACTFibernet Don't ever take the service of ACT. The worst customer support, worst service. I have raised the request that internet is not working yesterday after 25hours it's still not resolved. The customer support don't have answer apart from sorry.
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Ruls Miniz
(@MinizFN) reported
@ACTFibernet how much time do you guys want? I have been waiting for months, such poor services
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Kamaldeep Singh Sandhu 🇮🇳
(@SandhuKamaldeep) reported
Reminder 4. Hey @ACTFibernet , how to change my plan? I cant do that in the app. Plz help. Is it too big of a task you are making me wait since so many days? What the hell?
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ACT Customer
(@actcustomer) reported
@ACTFibernet This doesn't need my personal details, as this is not account related. Please fix your app.
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eat_travel_conquer
(@ConquerEat) reported
@ACTFibernet - Latest ticket details - SR10263306294644. I need a permanent fix for my issue and don't close the ticket till that time
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Satheesh 🇮🇳
(@satheeshpodury) reported
@ACTFibernet Hey!!! Unable to update my name which is wrongly updated from your side. Not able to find that option in your IVR App chat Under support.
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Mohsin Uzzama
(@uzzama_mohsin) reported
@ACTFibernet @ConquerEat Nothing is been done by your team. I am raising requests every week to resolve the disconnect issue but nothing is resolved. Resolution they give is switch off and switch on. Time to move to other service providers
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Itikaala🦋
(@ItikaalaVamsy) reported
@ACTFibernet worst service. Facing problems repeatedly for every 2weeks Not able to use internet for 4days now still no body came to resolve. These people won't have monthly packs. Insists to take 6months pack. In 6months pack 3months going for this hang. #Worstservice
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NoChillZ
(@N0ChillZ5) reported
@MinizFN @ACTFibernet @airtelindia Act has no issues bro i am getting normal ping with act ig only airtel has problem
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Vipin Gupta
(@VipinGu98443944) reported
@ACTFibernet . Post that, I had spoken to the customer care and I was surprised to know tht ACT FIBRENET doesn’t have spare routers of 100 MBPS with them and the support person told me to buy on my own.
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Vipin Gupta
(@VipinGu98443944) reported
@ACTFibernet. Seems either your are fooling the customer or don’t want to help. It’s a request either provide me a competent router or else refund the 6 month payment, so that I can shift to @airtelindia for Internet.