ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Jaipur, Delhi, Bengaluru, Chennai, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 1 hour ago |
|
Chhindwāra
|
Internet | 6 hours ago |
|
Hyderabad
|
Internet | 13 hours ago |
|
Hyderabad
|
Wi-fi | 17 hours ago |
|
Jaipur
|
Internet | 18 hours ago |
|
Delhi
|
Total Blackout | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Piyush Chowdhary (@rcpiyush) reported@ACTFibernet Any update???? This is pathetic service
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Afsar Ali (@AfsarAli0101) reported@ACTFibernet Do not take any ACT internet service because their technical team never solves your problem. I have complained for the last 3 days but the problem has not been solved yet.
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Amit (@leosamit) reportedHey @ACTFibernet your service is pathetic. Your technicians are damn arrogant. The tickets we raise don't get resolved even after 12 hours. Seriously thinking of changing
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet I’m facing Internet issue from 2 days, I re-opened the ticket SR10380387303044, when I am trying to reach your technician he is disconnecting the call, no response at all, from last 2 days internet is not working from morning 5 AM.. worst service #act #badservice
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Amogh Venkatanarayan (@taknevhgoma) reportedHey @ACTFibernet Why is linktree blocked on your network? All other ISPs allow access but your networks are blocking it
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Parody (@madeshshyva) reported@ACTFibernet It has already been 24 hours since I raised the complaint, and there has been no resolution from your side. No one has even contacted me to get information about the issue. Please resolve this at the earliest. Ticket no : SR10280385032924
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vikram choudhary (@jat_vikram47) reported“@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet what kind of reliability you network is having, yesterday only I have escalated again internet is down again, a new ticket for your reference SR10380420284144, If you can not fix the problem, please close my connection and refund my money #actfiber #badservice
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ramesh kumar mudiraj (@mudirajrk) reported@ACTFibernet From Hyderabad 101774296616 problem with Zee5 not working since a week. Umpteen times raised ticket & over mobile. But of no use. Please close our account and refund balance amount. As Reliance is offering for same amount with additional services.Worst of the Worst.
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Piyush Chowdhary (@rcpiyush) reported@ACTFibernet placed a request to change my plan around the 15th April and it has been more than a month but my plan has not changed. Shows the kind of service you guys are providing. Ac- 123794240318.
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shasha (@blackandwitty) reported@ACTFibernet Thank you for the response. However, the issue is still unresolved as the connection has not yet been installed despite payment being completed several days ago. I request a Full refund of the amount paid. Please avoid generic responses and provide a clear resolution update.
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Shrey (@Shapeshifter05s) reportedWhat are you guys doing @ACTFibernet . Almost 24 hours have passed without wifi. Is this why we pay you? Estimated time of resolution keeps increasing shamelessly. Pathetic service.
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Narendar (@killuanaren) reported@ACTFibernet almost 24 hrs since i opened the ticket, no one has responded yet, contacted the act representative still no response. Hopefully you won't extend the time mentioned on the ticket and be a pathetic service
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Next person (@vilipix) reported@ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the problem is not resolved. No one has connected from your technical team. This issue can't be managed from your end. #noactfiber
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Anil Kumar Komari (@KomariAnilKumar) reported@ACTFibernet Sent the details check and tell me the status, but don't say will fix in 24hourse
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.
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Meenakshi Lekhwani (@MeenakshiL64083) reported@ACTFibernet Service disruption on a working day is unacceptable. Kindly stop sharing generic updates and provide a confirmed resolution time. These recurring connectivity issues need a permanent resolution.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the issue did not get resolved.Its been 12 days.
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Ashwin Kumar (@ashwin_kumarV) reportedHey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?
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Priyank Rastogi (@_PriyankRastogi) reported@ACTFibernet Had a pathetic customer onboarding experience. Applied for new fibernet conection. Made 3 months advance payment as per policy. More than 24 hrs passed and no one contacted for installation. Regretting my decision to go with @ACTFibernet Bangalore
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mainak (@mainakgt) reported@ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.
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Ashis Karak (@ashis_karak) reported@ACTFibernet Very disappointed with ACT Fibernet service. Even after raising multiple complaints, the issue is still not resolved. No technician visits the site — they just call, say the issue is resolved from the backend, and close the ticket without any proper solution.
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ritesh (@NaniPallemoni) reported@ACTFibernet how many complaints does it take for your team to do a basic removal job? This box has been hanging here for a long time despite multiple requests to your support team. Completely irresponsible service and zero follow-up. you should also be accountable for removing
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Dhairya (@dhairyakhale) reported@ACTFibernet That is the exact reply I have in ACT customer care also, but I don't see any update, no phone number, nothing.. how will I address my pending work?
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Narendar (@killuanaren) reported@ACTFibernet Resolution was that it will be resolved before 12 pm today, still no response, when it will be resolved or it will be resolved ever, pathetic service it's as expected. Atleast help me how to cancel my service and get refund
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🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
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Deepak Raghuraman (@creativedeepak) reported@ACTFibernet No internet for past two days. ETR not updated yet. Telling contradictory lame reasons but nothing happened to solve the issue. Looks like #act has lost it's value. Time to switch to @Airtel_Presence or @jio_fiber Shared complaint details in dm.
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profit & sL (@BarickDevojeet) reported@ACTFibernet my internet is down from morning all I get is automated response and there is no way to connect to your customer care . I don’t think i should renew your plan next month anymore. Day by day your service is turning pathetic.