ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (23%)
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Total Blackout (9%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Jammu, Bengaluru, Chennai, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna and Rājupeta.
| City | Problem Type | Report Time |
|---|---|---|
 Jammu |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Coimbatore |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sumit Jha
(@sumitjha__) reported
@ACTFibernet since yesterday evening your service is down, raised complaint still no response from your team. SR10165074535574
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Praneeth Venishetty
(@PraneethVeni) reported
@ACTFibernet I think you guys are obsessed about weekends and putting of your services and taking off on weekends these days. With in no time your competitor broadband providers will capture your clients if this kind of service continue. This is second time in last 3 weeks.
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Preksha Sugandhi
(@gptpreksha) reported
@ACTFibernet Facing internet speed issue from yesterday, raised complaint at 1pm, got callback at 8:30pm, service will be provided another day afternoon. How is this going to help !!!
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sumukha r
(@sumukha_r09) reported
@ACTFibernet The technical team indirectly forcing me to for "GX box" , giving reasons of unavailable port. Nothing was informed before taking the payment. & now fot the technological problem of yours , you are indirectly asking customers to pay for it ur issue. @airtelindia @reliancejio help
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Ravi
(@gadepallirk) reported
@ACTFibernet Hope my internet issue will be resolved in a week from now and am charged for this week even if my internet is not working. @TRAI @ACTFibernet
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thirunavukkarasu
(@thiruprajin) reported
@ACTFibernet Any action taken against my issue. I have been facing this issue for the past fourdays.
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Rahul Sahni
(@shirah_28) reported
@ACTFibernet @ACTFibernet still no update on my ticket. When this issue will be solved facing lot of inconvenience.
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Chhatrasal Singh Nathawat
(@veersingh9999) reported
from
Sangāreddi, Telangana
@ACTFibernet hi act fibernet i have raised a service request on 9th of jun and still not resolved, i have paid an amount on 22nd of May and today I am getting msg that account will be discontinued due to payment should we need to pay in every 8days.
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Roshan
(@_RoshN_) reported
@ACTFibernet i had raised a complain yesterday of internet not working, you keep postponing the ETR. When will it get fixed? How do i get in contact with someone for this? #patheticservice
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UTTAM SONI
(@UttamSoni_) reported
@ACTFibernet Don’t buy subscription from act. It will works from few month & then speed will goes down. You raise complaints some one come & fix, Again after 1-2 months speed goes down. Same pattern every time. Why pay premium for such bad service. #worst #customerongrant @noact
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Pessi
(@iampessi) reported
@ACTFibernet do u even care for the customer?? Why play with customers?
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Preksha Sugandhi
(@gptpreksha) reported
@ACTFibernet The technician who called , said the support technician will come tomorrow, why , if the problem is from morning , why assistance tomorrow. We stayed whole day today to wait for assistance, now we will wait for another day 😡
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Shankar
(@shanshiv1085) reported
@ACTFibernet Dear service provider am without Internet for past 24 hrs. Your service is dependent on other customer's house where Junction box is installed & this isn't a good Architecture. And you just pay 50/- month if I need to install Juntcion box? Please correct your process
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Hiranmay Mallick
(@Hiranmay17) reported
@ACTFibernet Act is down since y'day in Chowriappa Constellation, Hennur Road and it seems that it will take one more day to resolve, please get your facts correct, switching to any other provider for 100 odd residences would be faster than that, we are in 2022, @airtelindia
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Pradeep
(@Parry84PM) reported
2 of 2 @ACTFibernet Finally i was left with no option but to terminate their services. Reason i was told is that there is no power supply to junction box from where connection was given, as person who had occupied that house has moved out.
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Richard Andrews
(@richie970) reported
@ACTFibernet why is your service so pathetic? I have no internet since yesterday.when i raise complaint i get a call from act saying please don't raise a complaint just call us.What is the use of complaint section in the app? And why is there no internet since yesterday?
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Neeraj Chamoli
(@Neeraj0135) reported
@ACTFibernet internet is down and its already past 15 hrs. I have registered a complaint but no action till now. Not sure if i will continue with your brodband furthermore.
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Preksha Sugandhi
(@gptpreksha) reported
@ACTFibernet Very bad experience from yesterday, getting 30-40MBPS speed for 300MBPS plan. No response from technical support, ticket says it will resolved by Sunday evening, that’s waste of weekend, is this the customer satisfaction provided by ACT ? Complaint- SR10265076709124
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Richard Andrews
(@richie970) reported
@ACTFibernet That was not my question. When i raise a complaint through the app why do i get a call and they tell me bhaiya complaint mat karo?
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Preksha Sugandhi
(@gptpreksha) reported
@ACTFibernet The technician who called , said the support technician will come tomorrow, why , if the problem is from morning , why assistance tomorrow. We stayed whole day today to wait for assistance, now we will wait for another day 😡
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Pradeep
(@Parry84PM) reported
1 of 2 @ACTFibernet @jagograhakjago I had taken a broadband connection in the month of January 22, in between once or twice there were connectivity issues. But since 6th Jun 22, my broadband connection is down, despite raising a service request it has not been rectified so far.
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Hiranmay Mallick
(@Hiranmay17) reported
@ACTFibernet , great to see your quick response just for sake of damage control, but neither the problem is fixed and its 3rd day nor I got any calls, patetic!
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Sanjay Meti
(@SanjayMeti2) reported
@ACTFibernet Internet is not working from last days in Attiguppe -560040. I’m observing Atleast randomly 4-5 days in a month your service will be not working. Is this intentional from you? Or your service is like that…
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sumukha r
(@sumukha_r09) reported
@ACTFibernet I've asked to make the payment of ₹4195/- for new connection after the sales person confirmed about the feasibility, now the technical team asking me to make an additional payment of ₹1200/- for "GX Box", which is not customer's issue.
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sidarth
(@sidarth33640666) reported
@ACTFibernet Worst service from Act none has solved the problem yet…fake promises from u r technicians for the last two months to solve the issue yet unsolved…u want us to pay the bill on time for unrealistic speeds that i m receiving,pls disconnect my connection no:9597544440
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Gaurav Sharma
(@Rough__SouL) reported
@ACTFibernet It's been months now & you guys are not able to resolve a simple thing. Getting packet loss w.r.t multiple tickets raised for 102645341944 Customer care is closing tickets without user's confirmation. #PatheticService #SayNoToACT #SwitchToAirtelOrJio
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Ravi
(@gadepallirk) reported
@ACTFibernet When will my internet services will be restored? One of the best automated service support. Your ACT Fibernet Ticket no: SR10165074168604 has been registered. Our team will ensure fastest possible action
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Ravi
(@gadepallirk) reported
@ACTFibernet SR10165074168604 Kindly provide an update issue. All my time is being spent on raising the service request tickets. And at the end i do not get a respone or solution for my problem. SR10160494193822 SR10157795473632 SR10157210859802
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Praneeth Venishetty
(@PraneethVeni) reported
@ACTFibernet comprehends with pathetic and horrible customer support journey.
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ananyagupta
(@ananya9612) reported
Complained several times, outage is over, still no internet , jaipur Bani park, switching to @ACTFibernet @reliancejio @HathwayFiber