ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (20%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vishwath Parthasarathy 🇮🇳 📈
(@vishwathparth) reported
@ACTFibernet Pathetic customer care. Dont have internet from morning, in queue for the last 1hour and nobody cares to pick.
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Nikhil Annamdas🚩
(@AnnamdasN) reported
@ACTFibernet SR10177316208914 Seriously, it's been down for a week? And your team hasn't even gotten back to me? This service is the worst.
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Nisha Mohan
(@nishamohan640) reported
@ACTFibernet Your customer care executive are dummies. When I called them for SR10177389246224, they simply mentioned that the issue is due to a cable cut whereas were never got impacted due to cable cut.Just like your connection, your customer care service is also unreliable.
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AVANISH J. THAKKAR
(@ajthakkar) reported
@ACTFibernet Your team is still making excuses to resolve this issue. Its 10 days now and your services are down
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Rajnish Kumar
(@Rajnish_09) reported
@ACTFibernet please return my money back since the installation was never done as promised. @JioCare please assign someone to install tomorrow at the earliest. Need the connection urgently. 🙏
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Nitin
(@agarwalnitinA) reported
It's been almost 30 days and my Intert is still not working.. What would you do if you were in my place? Atleast give us a resolution... waiting for 30 days is not an easy task. @ACTFibernet
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Tarun Satapathy
(@taruns08) reported
@ACTFibernet The connectivity issue is still not resolved. I want to proceed with disconnect. Instead, I got a bill to my email without having connectivity for the past 1 month.
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RM
(@its_rm_staryu) reported
2/ @ACTFibernet Fix this TOMORROW or I’ll take this to the consumer court. Branch - Amberpet, Hyderabad
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Tanushree Choudhury
(@ChTanushree) reported
@ACTFibernet @ACTFibernetHYD SR10177339878534 new ticket no. No one called as well.I'm tired of following up.I had this connection since 2011.Its such a disaster.I m thinking of changing to a new provider.M still trying as i'm a loyal customer.But it seems u guys dont care about customers.
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Srinath
(@Srinath253660) reported
@ACTFibernet ..I have done the payment & installation was scheduled on 30th Sept (9AM-1PM).And no one gives damn and has not contacted even to start the connection and it’s for business..Is this how you serve it customer ..All u need is payment but don’t care about customer.
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RM
(@its_rm_staryu) reported
@ACTFibernet I raised a ticket 3 DAYS ago because my internet isn’t working. You keep postponing the check, your local branch ignores calls,keeps making excuses like “not our area” We have exams & urgent work, yet ZERO action! Pay bills on time, but customer service? Shameful. 1/
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Punit Pushkar
(@punit919) reported
@ACTFibernet @ACTFibernetHYD Day 7 no resolution @ACTFibernet
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Salman6020
(@salman6020) reported
@ACTFibernet since last 4 days there is issue with your service i have been reaching out to agents and tickets raised but still no resolution and since 2oct 2025 until now no Internet it is not okay to have this kind of bad service please look into it Account I’d 101504785253
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abi
(@theabhijith) reported
pathetic service by @ACTFibernet , installation done yesterday, extremely slow speeds and many sites are not working, no clear solution in sight, whats going on here
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Chamandeep Singh Kapoor
(@NanakFarms) reported
@ACTFibernet This is happening very frequently now. Not a great service in-between I dint have any problems but this months 4 times happened @ACTFibernet
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Nikhil Artham
(@arthamnikhil) reported
@ACTFibernet has got the worst customer service. More than 3 days internet not working and still there is no response. Take @reliancejio or @airtelnews better
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kishore
(@nowiamleader) reported
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 03-Oct(DD/MM) 19:30 to 21:00. Team ACT
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Vikas Kumar
(@bittuvikas55) reported
@ACTFibernet @ACTFibernetHYD I am trying to activate my service for last two days, raised ticket, nothing happened. Get in touch with me immediately in dm
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Vijay Singh Maan
(@vijaysinghmaan) reported
@ACTFibernet Hey ACT team, I am moving to a location where you do not offer services so I am trying to get a disconnection. While doing so, your chatbot asks for an otp that never comes. All kinds of sms cone from you but this otp never comes no matter how many times I try.
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Pam Beasley
(@pambeasley09) reported
@ACTFibernet it's ridiculous it's been a month since internet services are down in my area still it's not resolved and the customer is dead-end none connects. I have visited the office no one is there, I just need a refund that's it's can't take this anymore it's very pathetic.
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kishore
(@nowiamleader) reported
@ACTFibernet @jagograhakjago Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 04-Oct(DD/MM) 19:30 to 21:00. Team ACT 👏👏👏
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Chamandeep Singh Kapoor
(@NanakFarms) reported
@ACTFibernet my internet is not working kindly check and update this is happening very frequently.
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Tanumoy Paul 🇮🇳
(@tanumoytaniva) reported
@ACTFibernet Does your team even know what they are doing I get multiple messages and calls regarding account deactivation and then restoration and a call from the local act employee stating I am coming to your location to fix the issue is there no coordination among your teams
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Rajnish Kumar
(@Rajnish_09) reported
Worst ever service by @ACTFibernet. Took money in advance, promised same-day install "at any cost" but never showed up. Huge disappointment as I needed it urgently. @JioCare offered free 2 months trial & was ready to install today. Stuck only because I paid ACT. Never again!
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dheeraj
(@dheerajsolleti) reported
@ACTFibernet My internet is not working from yeaterday. Haven't received any support even after raising a request.Ticket id - SR10177386480244
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Tanushree Choudhury
(@ChTanushree) reported
@ACTFibernet I made payment in Aug for a router,but it’s Oct now and still nothing.I was first told a week and my ticket was closed without resolution.Later was told it would be done in 48 hours,those also passed.I don’t understand what is so difficult for ACT to provide and install a router
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Sriharsha Shesham
(@SriharshaShesha) reported
@ACTFibernet @ACTFibernet situations like these show how irresponsible you are. #srinivasraopvv do you care to have a look at your service or customers. If I don't get a call, I am going to reach out to the consumerforum and file. Don't copy paste that you can't reach me. Ping me your num.
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Sandeep Nadupuru
(@SandeepNadupuru) reported
@ACTFibernet Subscribed to Smart Max 799 in July, Internet died after a week & hasn’t worked since. Raised multiple complaints, No proper response. This is unacceptable—fix it ASAP! Please let us know if this can’t be fixed - Refund, we will be more than happy to switch.
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Tarun Satapathy
(@taruns08) reported
@ACTFibernet No resolution required anymore, I have switched. Just honor the ticket and cancel my subscription.
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Mohd Azhar
(@AzharMohd699) reported
from 5 days there is connectivity issues and daily calling to CS and technician are much irresponsible and fibercut is not a new issue to you but to handle it you don't have a plan. And if asked disconnect your CS is ready and providing the details @ACTFibernet SR10177348951624