ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Chhindwāra, Visakhapatnam, Trichūr, Coimbatore, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Chennai	Internet	8 hours ago
Bengaluru	Internet	18 hours ago
Hyderabad	Internet	22 hours ago
Chennai	Internet	1 day ago
Chhindwāra	Wi-fi	1 day ago
Bengaluru	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ponrajkumar (@ponzvetri) reported 4 minutes ago

  @ACTFibernet my internet is not working for past 2 days. No response from service engineer. If I am trying to connect to customer care service it takes 30 mins to connect to an agent. Your chat system is not that extensive. How do you expect your customer to connect with you ?

• 
  டி.அருள்செழியன் (@darulchezhian) reported 4 minutes ago

  @ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet

• 
  Ashish Dhaniwala (@thenameashish) reported 7 minutes ago

  @ACTFibernet I have raised a request to shift my wifi box to our newly constructed building but none of your tenchinicans seem to bother to come. My previous SR was also closed promising me that they would shift the box. I have raised an SR again - SR10180632693894 Kindly Help

• 
  Avinash Shishoo (@laidback1954) reported 11 minutes ago

  @ACTFibernet As an existing customer, trying to get in touch with you for some issue. Can you revert please ?

• 
  ismail baumran (@ismailbinomer) reported 16 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved and No response from your support team. Will get resolved today or not?

• 
  Nitin Machindra Rakh (@nitin1rakh) reported 18 minutes ago

  @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

• 
  Ayush Goyal (@ayush987goyal) reported 19 minutes ago

  The @ACTFibernet service in Blr is so terrible! They take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

• 
  Abhiram (@abhiiiii__) reported 20 minutes ago

  PLEASE DON'T subscribe to @ACTFibernet @ACTFibernetHYD Ticket raised 2 days ago Still not yet resolved. A technician called me once regarding the issue and he's not lifting calls Since yesterday night There's not even a customer care number to reach out and escalate. WORST!!

• 
  Rave-Up (@Tarzyen) reported 21 minutes ago

  @ACTFibernet Can you fix it asap I have meetings

• 
  ik (@doomerpills) reported 22 minutes ago

  @TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action

• 
  vishal heble (@vishalheble) reported 27 minutes ago

  @ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time

• 
  Nilesh Patel (@NileshP28391464) reported 27 minutes ago

  @ACTFibernet We are fed up with your Wi-Fi service; frequent connection outages have become the norm, and we are suffering losses every day because of this. If you cannot provide proper service, why don't you just shut down your company?

• 
  Sree (@Srinivasuluredi) reported 30 minutes ago

  @ACTFibernet my net is not working. Very inconsistent connection. Monday morning no networking?? How to do office work?

• 
  Preetham Deshpande (@preethamdesh) reported 33 minutes ago

  @ACTFibernet @ACTFibernetHYD this is the worst net I have ever seen snce 2 days u have not solved theissue ...it's almost 2days iam not getting net ..4 complaints Cs saying wait wait wait..guys be alert before taking @ACTFibernet , CS don't even know when it will be solved

• 
  revv500 (@revv5hundred) reported 35 minutes ago

  @JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today

• 
  Siddhartha Mitra (@smsid1988) reported 36 minutes ago

  @ACTFibernet pathetic internet service which gets interrupted every now and then ....asking engineers to visit the compound ..no one does that .. very bad service ..thinking of moving to Jio Worst service ever

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 41 minutes ago

  @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

• 
  shambhu (@shambushandilya) reported 42 minutes ago

  @ACTFibernet @ACTFibernetHYD @FiberAct I haven't seen such an irresponsible ISP, for straight 6 days you cannot fix my internet when I asked for a refund so I can go with another ISP, you disconnected my internet. For sure I don't want to use your service. Refund my money for 3 month.

• 
  Atul Kumar Dugar (@Atul_2206) reported 44 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  Vishal Goyal (@VishalGoyal24) reported 45 minutes ago

  @JioCare Time to switch to Act ..pathetic service and response..Jio Fiber is not worth of single penny @ACTFibernet

• 
  Munmun Shukla (@munmunshukla88) reported 48 minutes ago

  @ACTFibernet Issue got resolved by evening. May I know what is the compensation for loss of entire working day.

• 
  Balaji (@BalajiSpectat) reported 49 minutes ago

  No internet for last 7 hours. When called local technicians, no reaponse from technicians. When will it be resolved? Ticket no: SR10380773052294 @ACTFibernet @FiberAct WORST SERVICE.

• 
  @RK-Livelaw (@ravi91272) reported 54 minutes ago

  @ACTFibernet - Pathetic service..the network is down since yday noon still unattended..the customer care numbers r available - limited hours..getting thru is a big challenge. Vtg grt difficulty opened a ticket to know etr is 1 day.Internet is so critical but resolution 1 day.crap

• 
  SYED SALMAN (@salmantheboxing) reported 54 minutes ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

• 
  Nilesh Patel (@NileshP28391464) reported 55 minutes ago

  @ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?

• 
  ధనం-ఇంధనం! (@psseshank11) reported 55 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  Siddhartha Mitra (@smsid1988) reported 55 minutes ago

  @ACTFibernet The issue is resolved now ..

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 56 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  SYED SALMAN (@salmantheboxing) reported 58 minutes ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

• 
  Shivam Garg (@shivamg0902) reported 59 minutes ago

  @ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution