ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Nalgonda, Hyderabad, Chennai, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr and Ajmer.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Nalgonda |
TV | |
| Hyderabad |
Total Blackout | |
| Chennai |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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JayanthJ
(@Jayanth42526758) reported
@LMKMovieManiac @ACTFibernet Yes sir @ACTFibernet one of the worst broadband service..,I had requested them to disconnect my connection but for the past 4 days there engineer are yet to come and Remove my router and junction box..,So that I can change to another provider but they are frustrating me a lot..,
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Umasri Jyotsna
(@umajyotsna) reported
@ACTFibernet When will the issue be fixed?? How soon?
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Gowtham wolfer
(@Gowthamwolfer) reported
@ACTFibernet Because soooo slow . So many complient raised no use . And ACT application such a dum if you need to open the app tomorrow click it now it will open tomorrow app .
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Anil
(@Indianilb) reported
@ACTFibernet so now I have paid for June invoice twice. Once in May and again in July. I guess it's time to move on from @ACTFibernet to other service provider
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Adi Nagarajan
(@AdityaNagarajan) reported
@ACTFibernet I had raised a request to shift my internet connection couple of days back but still have not got any response from any body and today suddenly my service ticket has been cancelled.Could you please have some body to get in touch with mI live in Kotturpuram Chennai.
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vamshi purshotham
(@gaddam542vamshi) reported
@VijayGopal_ @ACTFibernet I had enough of @ACTFibernet , they only focus on new connections than providing support to customers. Worst guys
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Mayur Gajjala
(@mayur_gajjala) reported
@ACTFibernet #TSConsumers I have been facing a pathetic service from ACT fibre... In this pandemic situation ... Working from home and studying from home... I am not getting internet every alternate day.. I am on the verge of loosing my job due to not able to perform my job.
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Startup Guy
(@startup_whistle) reported
How to hell you guys don’t have a customer care number with such a bad customer service @ACTFibernet @jagograhakjago
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Phani Kumar
(@NameisPhani) reported
@ACTFibernet How they only looking only into it Can they solve my case This issue is with you from last month when time of bill generated temporary they solved and asked me pay the amount ₹6884 instead of ₹8260 due to non usage wavier of 2 months At that time who given wavier to me 1/2
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Vivek Chary V
(@vivekcharyv) reported
@VijayGopal_ @ACTFibernet Yeah. They make all fake promises.. and they never responded for me.. i went for disconnection finally. Thank God. There are many other isp's in the market. You can find whose service is better in your area and better choose it.
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Raj
(@Raj_s_9) reported
@VijayGopal_ @ACTFibernet Shift to Hathway or excel bro..actfiber becomes worst
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Divyansh Gupta
(@divyansh1329) reported
@ACTFibernet When you try to connect to customer care they only raise ticket. I raised ticket to shift connection so many times, nobody responds. Very pathetic service. No way to talk to real person. This connection company is too far away from getting people connected.
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Pavan Kumar 🇮🇳
(@babpav) reported
@VijayGopal_ @ACTFibernet Go for local service. @ACTFibernet is utter waste.. Bad customer care, bad service and response. They don't want to retain their customers and they don't know that if they don't care for customers they will loose the market.. poor management too.
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Aditya Raj Agarwal
(@aditya_raj_ag) reported
@ACTFibernet the service is getting down every Sunday at my residential society. Is there a particular reason for this repetitive issues? @airtelindia can you look into getting fiber services at DSR Elite, Mahadevpura?
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Umasri Jyotsna
(@umajyotsna) reported
@ACTFibernet no internet since yesterday 3pm. Issue raised SR10159347995742. Agreed for technician to visit my house. No update at all since yesterday. I have to spend extra money for hotspot to be able to work. Please fix asap.
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TiLluశ్రీ
(@sai2here) reported
@VijayGopal_ @ACTFibernet Worrest network people don't go with this. Shift to other network as as possible. Actually normal bill is 590 they are collected 614 on late payment charges there is no late payment. This is service they are provided to customers
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Nani7299
(@nani7299) reported
@ACTFibernet This is worst experience with your service 👎 I have raised a complaint That my internet is not working till now there is no update on it
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Vijay Gopal
(@VijayGopal_) reported
No net again since 7am today, @ACTFibernet how can anyone depend on your services and commit to any work? Every week something or the other, top of that ur resolution time is ridiculous. Why can't you have enough technicians n resolve complaints faster? request SR10159329551822
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Sandeep Kongathi
(@kn_sandeep) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet @ACTFibernetHYD #Badservive SR10159247308442 request raised 5 days back for reconnection at Pragatinagar, Hyderabad, still not resolved, everytime I can, customer care tells and repeats the same thing that technician will come in 24 hrs, it's more than 120 hrs.....
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rammy
(@rammy4u2020) reported
@ACTFibernet The technical support guy named "Parth" who called me was too good. Issue was resolved and he was so patient while resolving the issue.. thanks a lot for the Support. Please pass on this note of appreciation to him.
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Javeed ★ 🇮🇳
(@javeed0313) reported
@VijayGopal_ @ACTFibernet Shift to other. they never care
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Nayeem Sidd
(@sidd_nayeem) reported
@ACTFibernet @ACTFibernetHYD despite tweeting none of the action has been taken and you guys take us on dms and hang us dry and not reply after saying we will look into this and **** off this is the cx support you guys provide I’m so done with your network give me my refund now
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Samuel Rao
(@SamuelRao31) reported
@VijayGopal_ @ACTFibernet Amazing service from ACT. Never faced any issues. Technical glitches do not warrant additional resources just because few users are facing issues. It won't make economic sense for them. But you didn't tag the telecom minister or TRAI. Very much unlike your behaviour.
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Sandeep Nethi
(@sandeep_nethi) reported
@ACTFibernet facing issues in renewal .can u call back @ACTFibernet
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Sunil Sehgal
(@sehgal_sunil) reported
@ACTFibernet I have asked you guys to close my connection for good, if you don't do it, it is not my fault, You had deactivated my connection and services were never resumed, so shameless you people are that you have the audacity to say that my grievances has been resolved. Pathetic..pathetic
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Pavan sai s/o bramaramba devi
(@meetmrpavansai) reported
@ACTFibernet Team, I am waiting for your call. Can you please solve my issue.
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Sarma Gentela
(@gsssps) reported
@ACTFibernet worst service. I am using since 3 years and same problem. You people made me purchase new router. Problem is your side and making us spend money. Shame! Better shifting to other network. Your people don’t care about escalations as well #stopusingactfibernet
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Startup Guy
(@startup_whistle) reported
Dear @ACTFibernet I am not sure how are you still able to run your company with such a ****** support and ridiculous service
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Sarma Gentela
(@gsssps) reported
@ACTFibernet Hello, this is a standard reply i get every time. If you can help, please resolve problem. Else we will have to optout of @ACTFibernet
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Rohit Rao S
(@rohitraos) reported
@ACTFibernet complaint number SR10158512160255 still not resolved since 23 June. Now more than 15 days. Worst service.