ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Bengaluru, Chennai, Hyderabad, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Tanjore and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Wi-fi | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Lakhan Singh
(@lakhansinghh) reported
Hello @ACTFibernetHYD @ACTFibernet Made payment via paytm but the amount still not reflected in to account. Please help...
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krishan agrawal
(@krishankumar87) reported
@ACTFibernet Again ur customer care said they will call in 2 hours. Really don’t know what is your system?
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Ashmit Verma
(@AshmitVerma07) reported
@ACTFibernet I raised a complaint 3 hrs ago via the app wherein my net is not working. I called up the area technician and requested him to look into the issue as per his suggestion the last time I faced an issue. Instead of responding back politely, he started shouting at me!
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Sujith Subran
(@SubranSujith) reported
@ACTFibernet No one called yet. I will cancel the service tomorrow. Kindly provide the refund.
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Dilawar
(@Imdilawar) reported
Your request SR11556478301102 is tentatively expected to be resolved by 5/12/2021 08:00:00 PM. The issue isn't resolved yet and there's no response when we follow up customer care to resolve the same ASAP. It's WORSE when we are working from home and dependent on @ACTFibernet
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Arun Vasuki
(@stingem6) reported
@ACTFibernet Feedback is still the same. Your service is pathetic. Improve it else lose your customer base. Took close to 48 hrs to find that there is a fault with some cable which could have been resolved in a couple of hours.
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VIJAY MANTRI
(@mantrivijay84) reported
@ACTFibernet very disappointed with your service even after making payment no installation done yet need the refund of payment of 1488 rs account id 102562898546
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Murali Talalur
(@muralitalalur) reported
@ACTFibernet 27th of April to today it has been 15 days you are sitting on my money. When will you refund? We have to pay within 2 minutes and for you to refund it takes 8-10 days? What kind of service is this?
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Rajesh Preetham
(@RajeshPreetham2) reported
@ACTFibernet every day I am facing the same slow network. How could be the network this much slow damnnn. Even though I regularly seek the help through the support from the app. Issue still continues.
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Srisainath
(@Srisaynathj) reported
@ACTFibernet @ACTFibernetHYD No internet from past two days, raised a complaint on the same. Worst isp. I face this issue once in a month. Time to change my isp. @reliancejio need a new connection #wfhordeals #isp
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Utkal Bijaya Sahoo
(@utka3192) reported
@ACTFibernet You guys fixed the issue with a new modem, I appreciate but what about the commitment? I was told to pay 3 months rental fees in advance to avail the modem upgrade but I see a bill now in my account to pay for modem price that to for a incorrect modem model.
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Rakesh Kumar K
(@RakeshKumarKRK) reported
@ACTFibernet pls treat this urgent, internet not working, unable to reach through call center.
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Srisainath
(@Srisaynathj) reported
@ACTFibernet Please try to provide a resolution Asap.
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Mohamed Rehan
(@Yeahimrehan) reported
@ACTFibernet Last month was not able to use internet due to which 7 days connection discount and electricity discount is pending from past 15 days . Useless service response
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Amar
(@_ImAmar) reported
@ACTFibernet recently took ur connection.Within a short span of time this is my 6th complaint n yet no proper fix for internet issue.Every time the complaint is closed by ur team without even getting confirmation from the customer about the resolution. DM for my account details.
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ரமணி இராமதாசு
(@ramaniramadoss) reported
@ACTFibernet 😠 Again wifi not connected.. #Chennai #WorkFromHome #Tensions increasing due to internet issue.
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Ram Guruvelli
(@RamGuruvelli) reported
@ACTFibernet The same trash verbiage was used by your support executives. Your Irresponsibility and delayed service affecting us. We pay for internet service upfront and we expect the services to be quick n rapid. 30 hours is way too much.
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Rishabh Chormalle
(@rishabhchrmalle) reported
@ACTFibernet plz guide on next step. Calling customer care since 12 days, got the call cut by cus care. Lockdown in my state so can't visit office. Plz suggest what next ?
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Dilawar
(@Imdilawar) reported
@ACTFibernet Your request SR11556478301102 is tentatively expected to be resolved by 5/12/2021 08:00:00 PM (MM/DD/YYYY). You can track the status using the ACT Fibernet app. Got this message yesterday but still the issue isn't solved.
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sumanth
(@imsumanth11) reported
@ACTFibernet Simply creating complaints when I call customer care then not taking care at all will doesn't work.
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Binidh Gupta
(@binidh) reported
@ACTFibernet Request you to resolve the issue on priority basis as internet is one of the priority service and multiple requests have been already made with your team to take care of the same @ACTFibernet
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Pruthvi Raj
(@Pruthvi8045) reported
from
Hyderabad, Telangana
@ACTFibernet No I still not resolved my issue ,I didn't get Connection till now ,but they closed the ticket.
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Rajesh Preetham
(@RajeshPreetham2) reported
@ACTFibernet Every day I am facing the same damn slow network even though I regularly contact support from the app the very next 5 min the net will be slow. Could you please resolve my issue or else I have to change my network.
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srinikethan
(@sriz1392) reported
Hi @ACTFibernet I have raised a complaint request.. It's been 5 days ..I have no response nor any solution at all
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Akhil chary🇮🇳
(@akhil_chary) reported
Day by day your services are becoming pathetic, no correct response from customer services and they are hanging up the call, shouting on customers, issues in every two months @ACTFibernet please improve your services we are loosing money because of you guys #patheticact
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Ashmit Verma
(@AshmitVerma07) reported
@ACTFibernet Kindly Fix it asap! It’s been repeatedly happening since many days!
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Praveen_Lal
(@iampraveenlal) reported
@ACTFibernet There is no Internet connectivity since afternoon. Service request raised SR10256539273502. Tried calling multiple #ACT local technicians, no answer. No point and no way to reach your customer care. #customer is always left hanging without telling what is happening.
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Rayan
(@itsme_raza) reported
@ACTFibernet I am still not able to use the internet and there is lot of fluctuation can you tell me the viable solution for it or should I change the Fibernet ??
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Rohit
(@_ruler) reported
@ACTFibernet This **** service you provide. Not following your own timelines. Please return my money as I have already paid the bill for this month. I believe I need to search for a new service provider now. Thank you for your unprofessional service.
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Arman Ali
(@learningislife1) reported
Please waive the amount in this month bill , I didn't use internet in the last month for 9 days. The customer support is worst @ACTFibernet or else disconnect my broadband, I don't want to use, I will go for other broadband providers.