ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Warangal, Bengaluru, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, and Trichūr.

City	Problem Type	Report Time
Hyderabad	Internet	2 hours ago
Chennai	Wi-fi	1 day ago
Chhindwāra	Internet	1 day ago
Warangal	Internet	2 days ago
Chennai	Internet	2 days ago
Chennai	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kishore (@Kishore2508) reported 19 seconds ago

  Pathetic service from @ACTFibernet Chennai. Every time there is a power cut, my internet goes down despite having a full inverter backup for my modem/router. Why? Because your main area connection box has NO battery backup! A year of this recurring issue. (1/3)

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 4 minutes ago

  @ACTFibernet anyone’s there? It’s been more than 2 days and my internet is just not working. Aap logo ke yaha end of day deliverables dene ka scene nahi hai kya? Bas goli di aur nikal liye 🥹

• 
  Guru (@gurwaratarun) reported 4 minutes ago

  @ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you

• 
  LoneGoat (@BlueHawks110) reported 5 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  Nation1st (@UrsVz7) reported 6 minutes ago

  @ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD

• 
  Avinash Shishoo (@laidback1954) reported 8 minutes ago

  @ACTFibernet As an existing customer, trying to get in touch with you for some issue. Can you revert please ?

• 
  Nobel Sage (@jonahnevil) reported 9 minutes ago

  Why the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo

• 
  Sree (@Srinivasuluredi) reported 9 minutes ago

  @ACTFibernet my net is not working. Very inconsistent connection. Monday morning no networking?? How to do office work?

• 
  Sairaj Vijay Bandari (@sairaj_1989) reported 10 minutes ago

  @ACTFibernetHYD @ACTFibernet Act Fiber has become Worst internet service provider, since 2 days we are facing internet connectivity issues & ticket# SR10180795266254 was raised, but till now, no action from ACT fiber & this issue we face every month, it's time to switch from #ACT

• 
  Pawan Kumar (@RPK560) reported 10 minutes ago

  It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

• 
  Nation1st (@UrsVz7) reported 22 minutes ago

  @ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 22 minutes ago

  That's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.

• 
  karthik valluri (@vamsivallurik) reported 25 minutes ago

  @ACTFibernet Such a disgusting behaviour. Sr closed. No resolution. Plus Technician cutting call. I am raising it to consumer court

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 34 minutes ago

  @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

• 
  Ayush Goyal (@ayush987goyal) reported 36 minutes ago

  @ACTFibernet Provided the details. Seems your review is also as slow as the actual service.

• 
  Nitin Machindra Rakh (@nitin1rakh) reported 37 minutes ago

  @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

• 
  Sriram (@Sri_Hxor) reported 38 minutes ago

  @ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.

• 
  Nation1st (@UrsVz7) reported 41 minutes ago

  @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

• 
  Sachin Jain (@jainsachin1201) reported 42 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  Aashique S (@aashique_s) reported 45 minutes ago

  @ACTFibernet Day 4. No internet. Support never responded - I had to dig up old engineer contacts myself for answers. Their answer: We”ll come today, then tomorrow, then the day after 👎 Been at a co-working space since Thursday. Unacceptable. Fix this.

• 
  Kaushal Pathak (@KaushalPat) reported 47 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  rahul thakur (@rahulthakur000) reported 48 minutes ago

  @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

• 
  Sree (@Srinivasuluredi) reported 51 minutes ago

  @ACTFibernet ACT fibetnet app is also not working.

• 
  karthik valluri (@vamsivallurik) reported 51 minutes ago

  @ACTFibernet Your technician called and once I told him its same issue, he cut the call as he knows he made a mistake earlier.

• 
  vishal heble (@vishalheble) reported 51 minutes ago

  @ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 54 minutes ago

  @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

• 
  டி.அருள்செழியன் (@darulchezhian) reported 54 minutes ago

  @ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet

• 
  Guru (@gurwaratarun) reported 55 minutes ago

  @ACTFibernet pathetic service in ahmedabad , biggest mistake to move to you guys leaving Airtel and Jio @JioCare @airtelindia Every week for 2 days no connectivity but payments in advance for all days Do we look like fools?

• 
  Tushar (@Qtiyapaa) reported 58 minutes ago

  @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

• 
  Shivam Srivastava (@shivam3012) reported 59 minutes ago

  @ACTFibernet Pathetic service. Payment made on 9th but still internet disconnected. Your customer service team is saying that I’ll receive callback in 30 min since morning. No calls and no update. SR10280782139645. Fix this asap