ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ram Kumar
(@rkc_ram) reported
@ACTFibernet Please cancel my booking of Enquiry No.110635800164, A/c No.110635815428 and refund my paid amount in my credit card account. Your sales Person committed for same day installation on 28th November but your installation technician saying that Port is not vacant. Why ?
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Abhinav
(@na_realAbhinav) reported
@DoT_India @jagograhakjago. Want to report @ACTFibernet is one of the worst service providers
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Chandana
(@CJay_Pinky) reported
@ACTFibernet DM'd the number. Please back and resolve this issue.
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muthu
(@mercedesgmk) reported
@ACTFibernet No resolution still....
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PUNEETH KUMAR M
(@puneethk1987) reported
@ACTFibernet Is Der anything wrong with the login page .? I need to access internet but to login the portal page isn’t opening
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Saraswathi Bhamidi : insta: @bhamidisaraswathi
(@ClickbySBhamidi) reported
@ACTFibernet when are you planning to respond? I got a call on 2 Dec, that your team will check and call back in 24hrs. Never received any call back in 24hrs. 4 Dec, the ticket was closed and when reached to your incompetent customer care, your representative disconnected +1
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Nawab Saab
(@NawabSa47935689) reported
@ACTFibernet a useless service provider in aaradhna layout. The engineers are irresponsible to fix the issue.
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Chandana
(@CJay_Pinky) reported
@ACTFibernet DM'd you the number. Please call and resolve the issue ASAP.
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Ram Kumar
(@rkc_ram) reported
@ACTFibernet Please cancel my booking (Enquiry No.110635800164) and refund my payment of Rs. 5000.00 for A/c No.110635815428,in my credit card account because you are failed to install the broadband connection after 8 days of receipt of payment for advance 6 months subscription.
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Naresh
(@nemmikanti0208) reported
from
Annāram, Telangana
@ACTFibernet Not yet resolved.. I lost 2 working days.. Whi will pay for this?? I'm complaining this issue in consumer court.. Get ready for it
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PUNEETH KUMAR M
(@puneethk1987) reported
@ACTFibernet Atleast educate your executives about what resolution to give for what issue the customer reports. Most the apartment people who have act is able to access the internet and me alone can’t I am not getting the login page to connect . And ur executive says cable cut
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Sunil Dasi
(@DasiSunil) reported
@ACTFibernet How can I raise an official complain against your Hyderabad team? They have caused me so many issues many of which I am fed up and did not even raise. They are most incompetent, least customer friendly.
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Chandu Kulkarni
(@ChanduKulkarni1) reported
@ACTFibernet Your team closed the ticket without resolution of issues and called for the same to Customer care No response from the Executives , I raised the complaint regarding connection issue not getting internet from last 2 days . My work has stopped from last 3days.
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Deejay Phani
(@deejay_phani) reported
@ACTFibernet It would nice if you ask your executive to connect with me and resolve the issue or support function should work on the app so I could raise complaint.
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Chandana
(@CJay_Pinky) reported
@ACTFibernet you have provided easy access to get new connection but failed to provide services to the existing customers. Kindly resolve this issue asap. We are your customer from the time you started your business in Bengaluru.
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bannu⁷
(@BannuWithLove) reported
@ACTFibernet fix ur service 😠
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Anoop Chandar
(@anoopchandar) reported
@ACTFibernet you guys are down again! SR10263633114604. Do you even know what's reliability.. ??
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Deepak Soni
(@DeepakS31457196) reported
@ACTFibernet @ActfiberC worst experience. And this pathetic services provided. Lower category customer support team. Trying to connect for for refund Since 20-30 days. But everytime they put my call in hold. Unexpected services. I will discontinue other ACT services.
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Chandana
(@CJay_Pinky) reported
@Balamalladi13 @ACTFibernet kindly respond and send your people to fix the wires by the end of next week. We have given you permission to install your server box but not loiter our premises with the wires hanging around
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Sushi pie
(@Bloodyduh) reported
@ACTFibernet @KRISHNA83138665 ACT Internet has been down the whole day! First the app wasn’t functioning properly to register a complaint. Finally when I somehow got to register a complaint they said in the afternoon that the issue will be sorted by 7pm. I waited. It still isn’t sorted😐 How to do WFH!??
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PAWAN
(@pawan1jha) reported
from
Rājendranagar, Telangana
This the way @ACTFibernet @ACTFibernetHYD react to the customer query after making then to wait for more than a week they just send a msg the your query has been closed without even solving it. This is highly unprofessional way to deal and harass the customer
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.
(@philips23d) reported
@ACTFibernet hello I'm not getting internet for more than 24hours by now. Neither I received any response from the service provider nor from customer service. I've tried to contacting them but they're trying to diverting my call. Tell me when will my issue gets resolved?
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 20th consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???
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PAWAN
(@pawan1jha) reported
If you guys @ACTFibernet are not capable of providing after sale servi you guys should tell at the time of selling your contents to the new customer so that they can choose wisely #actfiber @ACTFibernet @ACTFibernetHYD
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Rishabh Gupta
(@Rishabh75347243) reported
Please help me to switch to @airtelindia or @JioFiberVoice as @ACTFibernet service and customer support is too bad at my place.
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Mayur Mohite
(@MayurMo34810751) reported
@ACTFibernet My internet is down since past 4 hours. I raised a service request number - SR10263631522434
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Meghana Joshi
(@meghanadj) reported
@ACTFibernet internet not working now again(pin: 560060)....I just got the internet back yesterday after facing issues for 2 days and this happened again. This is the third time in last two weeks that I am facing this issue. I need this resolved ASAP!
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Sunil Dasi
(@DasiSunil) reported
@ACTFibernetHYD @ACTFibernet Your team closes ticket without getting consent. Had raised billing issue and person called me at 1.20pm to which I replied to call back at 2pm so that I can finish lunch and they closed my ticket. I cannot raise the ticket again. Pathetic.
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Ram Kumar
(@rkc_ram) reported
@ACTFibernet is a cheater internet service provider. I have paid Rs.5000.00 on 28.11.21 for advance subscriptions of A/c No.110635815428 but this connection is not installed yet(04.12.21). Sales Rep. Mr. Prakash Sahni (8448585687) was committed for same day installation.
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Rahul kumar
(@Rahulku39049082) reported
I am @ACTFibernet user for past 2-3 days my net is not working. today also since 10am my net is not working but nobody bother to pick up the call.I called to Act customer care but they are saying it will take 24hrs pathetic service they are just good in taking money on time.