ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Warangal, Bengaluru, Hyderabad, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, and Trichūr.

City	Problem Type	Report Time
Chennai	Wi-fi	23 hours ago
Chhindwāra	Internet	23 hours ago
Warangal	Internet	2 days ago
Chennai	Internet	2 days ago
Chennai	Wi-fi	2 days ago
Chennai	TV	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  प्रत्युष (@Pratyushhhhhhh) reported 4 minutes ago

  @ACTFibernet Please help me upgrade my plan to a Mesh Router setup. I am currently using a 500Mbps plan at 1199+Tax but when I try to upgrade to Mesh router the same price gets updated to 1299+Tax and has to be paid for 6 months in advance. Please call me for discussion

• 
  Srinivas Konduru (@srinikonduru) reported 6 minutes ago

  @ACTFibernet @ACTFibernet Another outage today (5th or 6th in last 30 days) (SR10180755757814). I have written to ActFibernet Appellate Authority. Let me see if that they can help.

• 
  Sriram (@Sri_Hxor) reported 6 minutes ago

  @ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.

• 
  Sairam Veera (@saiveera8) reported 8 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago

• 
  ismail baumran (@ismailbinomer) reported 11 minutes ago

  @ACTFibernet This is not helpful at all no further info of why is it taking so much time in getting this issue resolved?

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 15 minutes ago

  That's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.

• 
  Nation1st (@UrsVz7) reported 15 minutes ago

  @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

• 
  Sairaj Vijay Bandari (@sairaj_1989) reported 16 minutes ago

  @ACTFibernetHYD @ACTFibernet Act Fiber has become Worst internet service provider, since 2 days we are facing internet connectivity issues & ticket# SR10180795266254 was raised, but till now, no action from ACT fiber & this issue we face every month, it's time to switch from #ACT

• 
  Munmun Shukla (@munmunshukla88) reported 16 minutes ago

  @ACTFibernet Internet is down since morning. Service request is SR10280751826144. Plz update regarding resolution.

• 
  senthilkumar (@tsktsk123) reported 19 minutes ago

  @ACTFibernet I am not sure what's going on, frequently facing intermittent disconnection issues today internet is fully out. Will be issue be resolved today? Nowadays very frequent issue with ACT. Complaint no # SR10380722108054

• 
  bharath reddy (@bharathrajeev) reported 23 minutes ago

  @ACTFibernetHYD @ACTFibernet you have a very worst chatbot and unable raise a ticket. I took the connection 5 days back take back your routers and connection. Very bad experience. My account No:101806582441.

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 26 minutes ago

  @avdeshho59 @ACTFibernet @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Kaushal Pathak (@KaushalPat) reported 31 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 32 minutes ago

  @ACTFibernet Struggling to connect with your support; today is last day for me to pay the bill; I am not paying unless you provide proper speed; if you want you can terminate it

• 
  Pawan Kumar (@RPK560) reported 35 minutes ago

  It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

• 
  TBquickdropers (@bquickdrop36512) reported 36 minutes ago

  @ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254

• 
  Preetham Deshpande (@preethamdesh) reported 37 minutes ago

  @ACTFibernet @ACTFibernetHYD this is the worst net I have ever seen snce 2 days u have not solved theissue ...it's almost 2days iam not getting net ..4 complaints Cs saying wait wait wait..guys be alert before taking @ACTFibernet , CS don't even know when it will be solved

• 
  akash gajbhiye (@akash_437) reported 37 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  revv500 (@revv5hundred) reported 38 minutes ago

  @JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today

• 
  Kishore (@Kishore2508) reported 38 minutes ago

  Your technician Kamal acknowledged the junction box is old and promised a replacement with a proper battery backup within 2 days. Now he is ghosting my calls. Fix your infrastructure and replace the box immediately! @ACTFibernet (3/3)

• 
  nobody (@yudish_dsy) reported 40 minutes ago

  @ACTFibernet there is no network since yesterday noon, my work is affected. The agent who called me yesterday was just trying to reboot rather than finding the exact issue. I want to you act quickly to resolve this issue. SR10380741442584

• 
  Ashish Bansal (Coolash) (@coolash71) reported 42 minutes ago

  @ACTFibernet Can someone from your escalation team contact me? I am getting no resolution from your team for a petty issue

• 
  Nitin Machindra Rakh (@nitin1rakh) reported 43 minutes ago

  @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

• 
  SYED SALMAN (@salmantheboxing) reported 46 minutes ago

  "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

• 
  Puttayya Mathapati (@puttayya) reported 47 minutes ago

  @ACTFibernet This is unacceptable. Frequent disconnections, inability to browse, multiple service requests, plan upgrade done, yet no resolution. Every ticket is stuck in "Work in Progress" while customers continue to suffer. Is anyone actually accountable for resolving issues? Immediate intervention required. Enough follow-ups. Enough excuses. #ACTFibernet #CustomerExperience #BroadbandIssues

• 
  Binurary Numstring Hexamonim (@rajadhirajSam) reported 48 minutes ago

  SR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 51 minutes ago

  @RamKottapalli @ACTFibernet Ghanta, my internet is not working since two days and these clowns are just sleeping at work. Don’t trust these duckers

• 
  ismail baumran (@ismailbinomer) reported 54 minutes ago

  @ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer

• 
  karthik valluri (@vamsivallurik) reported 56 minutes ago

  @ACTFibernet Such a disgusting behaviour. Sr closed. No resolution. Plus Technician cutting call. I am raising it to consumer court

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 60 minutes ago

  @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection