ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (66%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Sreekanth.N.R
(@NSR0981982) reported
@ACTFibernet Seriously, facing a lot of trouble for corporate act fiber reconnection for since last 5-6 days Hyderabad, staff are not polite to their so-called customers, not understanding customers needs.
-
Sumit Agrawal
(@sumit_243) reported
@ACTFibernet I have transferred ~11k advance for 6 months through an agent named Mosamil on 4th Oct. He promised connection within 24 hours. It's been 48 hours. Noone contacted me and I have tried to contact customer care atleast 15 times. Could you please refund my amount?
-
Magesh
(@magesh_saba) reported
@ACTFibernet why can't we get a logical conclusion to what seems to me a simple issue. DMing you my mobile number for a call back.
-
viplav salokhe
(@Iamviplav_) reported
@ACTFibernet looks like you guys have made a habit of cutting down the internet once a month and resolve the issue after 24 to 48 hours. Disappointed with your service.
-
Khaja Moinuddin
(@KM_KhajaMoin) reported
@ACTFibernet my ticket is SR10163104195818 not sure why your team not able to downgrade my package. Ticket got closed without resolution and I had to call helpdesk to reopen it. Please look into this matter.
-
Kishore
(@Kishore92730130) reported
@ACTFibernet not even nodal team is responding.. such a worse team from Act including nodal and all..even nodal is also behaving like a low grade employee... Pathetic service.. shame on ACT...
-
Vikram Shankar
(@gsvikram) reported
@ACTFibernet Ticket logged on 26-Sep for no internet connectivity and even today there is no resolution and no update. Pathetic customer care!!
-
Sri Anu nenu
(@iSriHyd) reported
@shanthchandra @TSConsumers @ACTFibernet issue still exists Can you give permanent solution?
-
Laxmi Sriram
(@sriram4films) reported
It's been three months since i started using #JioFiber and I realised that @ACTFibernet is much better, the speed on #JioFiber is very uneven on regular basis and customer support @JioCare is clueless, will discontinue it
-
Salil Cuncoliencar
(@salilbc) reported
@ACTFibernet 3rd internet outage in last 10 days in C V RamananNagar, Bangalore 560093, kindly resolve ASAP
-
life on 4 wheelz
(@LifeWheelz) reported
Worst internet service provider in central Bangalore @ACTFibernet.. Ur internet is out for nearly 10 days a month & ur customer service executives talk2me like I owe them money Please give me a refund for both my modem & relieve me from my misery #Broadband #CustomerServiceWeek
-
bhuvanesh
(@Iam_Buvan) reported
@ACTFibernet is down since morning. Still issue is not resloved. Can you check ASAP.
-
Kishore
(@Kishore92730130) reported
@ACTFibernet pathetic service from act side and not even social media team is responsible..it's been more than 3 hours..may b u people r very busy and customer is nothing for u
-
🧈🔪
(@buttercaketofu) reported
I need help in change of connection within the same house . couldn't connect customer care or couldnt raise a complaint in app . Arrange a callback . @ACTFibernet
-
Vivek Akar
(@akar_vivek) reported
@ACTFibernet Is there any update on when the device will be recovered. I'm literally frustrated. If u dont get the person to recover device by today, I swear I will sell it or won't return at all😡😡. Ur one of the WORST ISP I've ever seen in my life. "Hathway" is far better than u.
-
suresh shanmugam
(@shans3385) reported
@ACTFibernet From yesterday evening, internet connection not working. Area: West Tambaram, Chennai Raised request SR10363198167084 for the same. Can you please look into the same ASAP as it is impacting our office work.
-
Deepak
(@deepuzoomout) reported
@sriram4films @ACTFibernet @JioCare Jio is useless, we’ve been using act for more than 10 years and tried jio for just ten days now.. understood the value of act. Jio is incredibly bad. Actually the worst service ever !
-
Prabhu Nandan
(@PrabhuNandan2) reported
@ACTFibernet its been close to 24hrs and still no Internet is down. What is the ETA to fix this ??
-
Mohammed Tayyab
(@mdtayyib12) reported
@ACTFibernet can you send technician to set up wifi router or extender as I'm not able to get the wifi range till 2nd floor.. i need the technician to visit so he can help me out..thank you..
-
akshay anil
(@akshay_anil_) reported
@ACTFibernet Still no one is taking charge on my issue. Firstly, u took the payment ny sweet talk its been a week now. No one is responding. I asked for refund and still no one is responding to me. Who gonnay pay for my company loss.. Never expected this type of service ACT,
-
Uday Soni
(@UdaySon94330557) reported
from
Hyderabad, Telangana
@ACTFibernet It's a work of only 5-10 mins. For this small work u guys are taking more then 8 days. If this issue won't get solve today. I vll remove all connections from that box and vll remove and throw that installation box in to garbage.
-
Sandeep Thati
(@Sanndheep) reported
@ACTFibernet I am using ACT since it is launched in Hyderabad with account no 101000673745. Since 30 days days I faced 4 days outage and bad response. Can't take it as my kids and me completely depend on internet as we are work from home. Will be going with another ISP.
-
Srinathan S
(@s_srinathan) reported
@ACTFibernet Chennai @ActfiberC very worst customer service. Past 6 months facing regular disconnectivity. Now past few weeks, every week facing issue. No proper resolution or no proper update of issue to us. Now new ticket ID is SR10363201542164. WORST CUSTOMER CARE.
-
Rupesh
(@Rupesh95717812) reported
@ACTFibernet I am unable to access internet from past 3 days. have raised couple of tickets. no response. Worst Service.
-
Rizwan Azad
(@rizwanazad09) reported
Now I’ve 2 options - Either I’ll not make any payment and discontinue the services or I’ll make the payment and still discontinue the services. I’ll revert to my old service provider @ACTFibernet now.
-
Mahesh J
(@MaheshJJJ123) reported
@ACTFibernet My Internet is not working since yesterday. Raised a complaint and got a message it will be resolved by 3 pm . It's 24 hours now and it's not fixed . Please restore asap. Account number: 101547063187 Location: Balapur, hyderabad.
-
Sandeep Thati
(@Sanndheep) reported
@ACTFibernet I was told that by today 10 am the issue will be resolved but I didnt even received the call.
-
Kishore
(@Kishore92730130) reported
@ACTFibernet time passing but issue was not yet resolved and there no call from technical team. R u the only people who r providing internet.
-
shreyasvp
(@Vvp77500618) reported
@ACTFibernet Had a unpleasant conversation with @ACTFibernet support. Wondering how come a problem is not rectified for more than 12 hrs.
-
I Am The Floor (he/xe/they)
(@transboyblues) reported
@ACTFibernet Hello, my net is still not working.