ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 4 hours ago |
|
Bengaluru
|
Wi-fi | 18 hours ago |
|
Chhindwāra
|
Internet | 20 hours ago |
|
Hyderabad
|
Wi-fi | 22 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Bengaluru
|
Total Blackout | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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iYappan kRishnan (@jeeves_k) reportedDear friends, I would say be cautiouswhilre choosing act fiber .. worst ever support you will receive and very bad attitude from the customer care engineer. they disconnect the call while you speak if they don't have answer. @ACTFibernet thank you for teaching me lesson
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{{ RP }} (@KossLeBoss) reportedAs a 10+ year #ACT customer, this is deeply disappointing. Please take ownership and resolve this urgently. As a customer, I have no direct way to reach the assigned technician, the only channels available to me are customer support and social media. @ACTFibernet
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Cops Gamer (@Cops_Gamerx) reported@ACTFibernet My internet has been down for almost 5 days with no resolution despite multiple complaints. Technicians were unprofessional and gave excuses. This is unacceptable. Please resolve immediately and contact me ASAP. Ticket ID SR10381622770334
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SVN Prasad (@svn_prasad) reported@ACTFibernet I already replied to ur team last wk abot the clarification hw the bill is calculated as I got some difference with the prorated calculation. Also req u check d email thread properly as I did mentioned already to disconnect the service. Plz chk and revert to that email thread
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Praveen 🌹 (@Praveen_KF) reportedHey @ACTFibernet! Next month I am discontinuing your connection. The turn around time of your service engineers are way too long in Delhi & they don’t do their job properly aswell. Since the setup box is connected to my home, my neighbours will disconnect your connection aswell.
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @MMH12169799 Worst services in Lucknow .
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Ajay Kumar S (@SoleilFils) reportedBeen couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!
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{{ RP }} (@KossLeBoss) reportedI’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet
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Niranjan (@niranjan_2696) reportedI have been stranded without updates after payment was made. In the website I am prompted that I need my account activated to get support, what is this behaviour. @ACTFibernet
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Common Man (@leosign327) reportedDear @ACTFibernet please react for service complaint!!!!
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Naveeen (@Hellofamannn) reported@ACTFibernet SR10381639652454 this is the TICKET and there is Frequent network issue with your service and team. Tbh it's poor every week. Already been affected more than 12 hrs none of your employees showed up.
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anil kumar kacham (@AnilKumarKacham) reported@ACTFibernetHYD @ACTFibernet @sanjeevareddynagar Act is not working since 2 days
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Arijit Majumdar (@Aar_i) reported@ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!
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Siva Kumar (@sivagmca) reported@ACTFibernet Nearly 24 HOURS without internet. Multiple calls. Multiple service requests. Still NO resolution. Zero urgency. Zero accountability. This is an unacceptable way to treat paying customers. I would NOT recommend ACT Fibernet to anyone.
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Máhesh (@TweetToMahesh) reportedThough of switching to @ACTFibernet on this Independence day.. Very Horrible Experience with Customer Support.. With offer they mentioned it will take 15 days for installation and ask not to choose offer and felt they thinking Customer are Slave and they all are King.. #Shame
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Maninder SinghBhatia (@ManinderSb1) reportedYour Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help
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Shirish Kk (@shirishkkIFA) reported@ACTFibernet SR10281600161194 Facing disruptions from morning 10.15 am…No resolution yet either be responsible or respectful to customer…called to enquire to this number +91 91212 12121 at 3.25 pm and person was very horrible shame in ur service and customer service …Pathetic
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Vignesh 🇮🇳 (@vicky61293) reported@ACTFibernet Hi team, facing network issues since yesterday I have raised complaint/ service ticket and as per the ticket the ETR is aug15 9pm and no updates received from field team. Escalated to customer care twice ( Aug 15 and today as well). Bad service SR10381605650644
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Mailsami (@paalpayasam) reported@JioCare @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet I urge you to disconnect immtly & refund the security deposit at the earliest
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siddu (@siddu_lucky) reportedHi Team, I have been facing significant signal problem with ACT internet since few months just when I decided to discontinue ACT subscription I came across your promotion campaign of smart wifi and I then raised a request for mesh router. @ACTFibernet
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernetHYD @ACTFibernet SR10181511731864 Frustrated with the service. I upgraded to 200 Mbps, but now I’m told my copper cable doesn’t support it. Raised a ticket to fix the issue, but no response. Now I’m being asked to pull the cable internally myself. Poor service!
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sumanth (@sumanthcalling) reported@ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.
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karthik alagan (@karthikalagan) reportedThe biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you
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anil kumar kacham (@AnilKumarKacham) reported@ACTFibernet It never happened till date, please check at the earliest we are using hotspots because of the inconvenience, thanks for the early response to my message, hope the same in action to the problem @ACTFibernetHYD
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Prashanta Bala (@prasantaa07) reported@ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384
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Vivek Indripala (@vivekindripala) reported@ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet How many years you want to resolve this? Let me raise a public grievance with reference to the may old complaint.
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Mridul Modi 🔆 (@mridulmodii) reported3 days passed & I have not received resolution for SRN: SR11881600418798 @ACTFibernet
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BNR (@Bnr7658) reported@ACTFibernet Internet has been completely down since yesterday, severely disrupting work. Ticket #SR10181621951904 is open, but there is no update or technician visit scheduled yet. Please escalate and send a field engineer immediately!