ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0
Apr 28, 11:50 AM GMT+5:30	0	0
Apr 28, 12:10 PM GMT+5:30	0	0
Apr 28, 12:30 PM GMT+5:30	0	0
Apr 28, 12:50 PM GMT+5:30	0	0
Apr 28, 1:10 PM GMT+5:30	0	0
Apr 28, 1:30 PM GMT+5:30	0	0
Apr 28, 1:50 PM GMT+5:30	0	0
Apr 28, 2:10 PM GMT+5:30	0	0
Apr 28, 2:30 PM GMT+5:30	0	0
Apr 28, 2:50 PM GMT+5:30	0	0
Apr 28, 3:10 PM GMT+5:30	0	0
Apr 28, 3:30 PM GMT+5:30	0	0
Apr 28, 3:50 PM GMT+5:30	0	0
Apr 28, 4:10 PM GMT+5:30	0	0
Apr 28, 4:30 PM GMT+5:30	0	0
Apr 28, 4:50 PM GMT+5:30	0	0
Apr 28, 5:10 PM GMT+5:30	0	0
Apr 28, 5:30 PM GMT+5:30	0	0
Apr 28, 5:50 PM GMT+5:30	0	0
Apr 28, 6:10 PM GMT+5:30	0	0
Apr 28, 6:30 PM GMT+5:30	0	0
Apr 28, 6:50 PM GMT+5:30	0	0
Apr 28, 7:10 PM GMT+5:30	0	0
Apr 28, 7:30 PM GMT+5:30	0	0
Apr 28, 7:50 PM GMT+5:30	0	0
Apr 28, 8:10 PM GMT+5:30	0	0
Apr 28, 8:30 PM GMT+5:30	0	0
Apr 28, 8:50 PM GMT+5:30	0	0
Apr 28, 9:10 PM GMT+5:30	0	0
Apr 28, 9:30 PM GMT+5:30	0	0
Apr 28, 9:50 PM GMT+5:30	0	0
Apr 28, 10:10 PM GMT+5:30	0	0
Apr 28, 10:30 PM GMT+5:30	0	0
Apr 28, 10:50 PM GMT+5:30	0	0
Apr 28, 11:10 PM GMT+5:30	0	0
Apr 28, 11:30 PM GMT+5:30	0	0
Apr 28, 11:50 PM GMT+5:30	0	0
Apr 29, 12:10 AM GMT+5:30	0	0
Apr 29, 12:30 AM GMT+5:30	0	0
Apr 29, 12:50 AM GMT+5:30	0	0
Apr 29, 1:10 AM GMT+5:30	0	0
Apr 29, 1:30 AM GMT+5:30	0	0
Apr 29, 1:50 AM GMT+5:30	0	0
Apr 29, 2:10 AM GMT+5:30	0	0
Apr 29, 2:30 AM GMT+5:30	0	0
Apr 29, 2:50 AM GMT+5:30	0	0
Apr 29, 3:10 AM GMT+5:30	0	0
Apr 29, 3:30 AM GMT+5:30	0	0
Apr 29, 3:50 AM GMT+5:30	0	0
Apr 29, 4:10 AM GMT+5:30	0	0
Apr 29, 4:30 AM GMT+5:30	0	0
Apr 29, 4:50 AM GMT+5:30	0	0
Apr 29, 5:10 AM GMT+5:30	0	0
Apr 29, 5:30 AM GMT+5:30	0	0
Apr 29, 5:50 AM GMT+5:30	0	0
Apr 29, 6:10 AM GMT+5:30	0	0
Apr 29, 6:30 AM GMT+5:30	0	0
Apr 29, 6:50 AM GMT+5:30	0	0
Apr 29, 7:10 AM GMT+5:30	0	0
Apr 29, 7:30 AM GMT+5:30	0	0
Apr 29, 7:50 AM GMT+5:30	0	0
Apr 29, 8:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (65%)
Wi-fi (28%)
Total Blackout (7%)
E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chandigarh, Hyderabad, Bengaluru, New Delhi, Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, Alwar, Kanniyākumāri, and Noida.

City	Problem Type	Report Time
Chandigarh	Internet	6 hours ago
Hyderabad	Internet	6 hours ago
Bengaluru	Wi-fi	12 hours ago
New Delhi	Internet	16 hours ago
Hyderabad	Internet	1 day ago
Delhi	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

robinreddy (@robinreddy44) reported 5 minutes ago
@ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService
Shant Kumar (@Shant057) reported 5 minutes ago
@ACTFibernet @ACTFibernetHYD Facing issue with Internet since yesterday morning. Trying to reach the service but the person stopped answering my calls since yesterday. Can you please look into this matter?? The service is pathetic. Didn’t expect this as I’m using ACT from 4 year
Dhruv Singh (@dhruv_droid) reported 6 minutes ago
Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.
Sayyed Tausif (@sayyedtausif92) reported 8 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
GODLIKE OP (@Laks_1996) reported 10 minutes ago
@ACTFibernet It's been two days since we lost internet connectivity and no proper service to restore. SR10179879156154 FYI
Jagyanseni (@SweeTie92083310) reported 11 minutes ago
No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet
Adi (@Travellingpant) reported 16 minutes ago
@ACTFibernet my internet is down from 3days still no update. No response from engineer or escalation manager. Pathetic service and poorest customer experience I have seen till now.
Nilesh Mishra (@NileshM13475468) reported 17 minutes ago
@ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.
Neeraj Verma (@NeerajV70007257) reported 26 minutes ago
@ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475
SHAMEEM (@SHAMEEMR19) reported 29 minutes ago
@ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help
The Young Citizen (@theyoungcitizen) reported 30 minutes ago
@ACTFibernet I have already raised a disconnection request for my connection. Service has been stopped, but I haven’t received any update on router pickup or refund (₹823.85 showing as balance). Kindly arrange pickup and share status of refund at the earliest A/C: 118769631190
Sayyed Tausif (@sayyedtausif92) reported 33 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet
Abhishek Gandhi (@Abhishekgandhis) reported 34 minutes ago
@ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.
Suresh (@IMSuresh_Dreams) reported 38 minutes ago
@ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??
sujith kumar reddy g (@sujithkumar_g) reported 38 minutes ago
@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
Kevin lians (@Conroy5751433) reported 40 minutes ago
Ticket SR10379923464044 @ACTFibernet kindly resolve issue. Internet not working for 2 days
subramanyam k (@Mani_Tambaram) reported 40 minutes ago
@ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314
Raja M (@Rhythm_Reverie_) reported 44 minutes ago
@ACTFibernet @jagograhakjago @Airtel_Presence let me know your service details.
Swagz (@lovelyghosh53) reported 44 minutes ago
@ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?
Piyush Chowdhary (@rcpiyush) reported 45 minutes ago
@ACTFibernet Simple plan change request is pending for 10 days with no resolution. SR12379816557189 customer service is not helpful and app is not user friendly.
kanak prajapati (@polaroid080) reported 49 minutes ago
@ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working
Parth (@jesus_father_me) reported 50 minutes ago
@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
i@m (@FiZbQ) reported 51 minutes ago
I could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.
Arsk Ken (@Arbazkh97728623) reported 52 minutes ago
@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
Randeep Singh (@ramansaini) reported 54 minutes ago
@ACTFibernet There is no resolution that has been provided to me . Please re check at your end
RideshJagirdarPress (@parasrj) reported 57 minutes ago
@HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution
Mohd Zubair Mohiuddin (@MohdZub65084989) reported 1 hour ago
@ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back
Gaurav Dalasania 🇮🇳 (@GDalasania) reported 1 hour ago
@ACTFibernet @ConsumerAffairs The ticket has been closed again, as usual, WITHOUT RESOLUTION. 👏 And I'm saying again, @ACTFibernet has pathetic service provider.
Sanjay Debnath (@sanjaydebnath86) reported 1 hour ago
@ACTFibernet ************* @ACTFibernet can I expect resolution as soon as possible? No response from the local representative. Now it is intolerable. We can tolerate it if it is a matter of someday. Now the issue is regular.
Santhosh (@Santhosh1247) reported 1 hour ago
@ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.