ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, New Delhi, Hyderabad, Chennai, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

City	Problem Type	Report Time
Bengaluru	Internet	2 hours ago
New Delhi	Internet	11 hours ago
Bengaluru	Wi-fi	12 hours ago
Hyderabad	Internet	15 hours ago
Hyderabad	Internet	22 hours ago
Bengaluru	Internet	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  RC (@rcmaa) reported 58 seconds ago

  @ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this

• 
  A Sceptical Man (@WhyDan4) reported 1 minute ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

• 
  Nagachandu (@nagachandu28) reported 1 minute ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD It's been two days. No proper response yet. Worst service

• 
  Punit Dashottar (@dashottarpunit) reported 3 minutes ago

  @ACTFibernet The service is Horrible they can't handle the business don't have resource on The ground

• 
  Vignesh (@vignessshhhh) reported 5 minutes ago

  @ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution

• 
  Nilesh Patel (@NileshP28391464) reported 7 minutes ago

  @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

• 
  MALINI (@maliniskanda) reported 14 minutes ago

  @ACTFibernet Internet services are again down - unscheduled This is happening repeatedly, lately. When I tried to raise a ticket on the site, I get the response "Sorry, we are facing a technical issue. Please try again later" !! What is happening?

• 
  sourav purohit (@souravpurohit) reported 16 minutes ago

  @ACTFibernet @ACTFibernet Your team left the installation process unfinished today and made me wait for the whole day , Your service is no better than airtel , acc no - 102382313610

• 
  Krishna Mohan (@krishmon29) reported 18 minutes ago

  @ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic

• 
  sourav purohit (@souravpurohit) reported 20 minutes ago

  Disconnecting @airtelindia fiber wifi for bad customer experience, @jio_fiber @ACTFibernet in KR puram area of Bangalore reach out to me ASAP

• 
  Pradeep Swaroop (@swarnajothips) reported 26 minutes ago

  @ACTFibernet Worst service @DoT_India

• 
  Rvsk⁷²💫 (@vskumar1972) reported 27 minutes ago

  @ACTFibernet Even the service people not even attending the calls. We are really frustrated

• 
  GA (@rashtrawadime) reported 34 minutes ago

  @ACTFibernet It is more than 12 hours since internet is not working, do you think this should be acceptable

• 
  SKP (@P_sai_kumar) reported 34 minutes ago

  @ACTFibernet Bill not showing on any app & can't login to ACT Digital app. Unable to pay! #ACTDigitalTV

• 
  Dinesh Palnati (@_palnati) reported 35 minutes ago

  @ACTFibernet Got a call from @ACTFibernet and was assured a quick resolution,but nothing has changed.The connection is still down, and the issue is unresolved. It’s disappointing to receive assurances without any actual action. Please stop giving false timelines and provide a genuine update.

• 
  kumaraswamy p (@Kumaraswamyp86) reported 40 minutes ago

  @ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.

• 
  Nilesh Patel (@NileshP28391464) reported 47 minutes ago

  @ACTFibernet Merely saying "thank you" achieves nothing; it is essential to resolve the issue within the timeframe you specified. Constantly changing the schedule day after day does not solve the problem.

• 
  R G Shubham (@RGShubham2712) reported 48 minutes ago

  I made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.

• 
  Kannan (@saffronisgood) reported 48 minutes ago

  @ACTFibernet Internet not working. Issue unresolved. Customer service??

• 
  SYED SALMAN (@salmantheboxing) reported 49 minutes ago

  @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"

• 
  Srinivas Konduru (@srinikonduru) reported 51 minutes ago

  @ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934

• 
  Rvsk⁷²💫 (@vskumar1972) reported 52 minutes ago

  @ACTFibernet Is service support available in ACT? Till date no one has come to rectify the issue.

• 
  HPJ (@rampal57) reported 53 minutes ago

  @ACTFibernet @FiberAct @ACT_Issues I had Actfibernet at home. Due to very poor services, I had to get it deactivated with effect from 06 June 26. My subscription is till Oct 26. Request refund balance amount for 4 months.

• 
  Nikhilll (@NikhilC12125226) reported 54 minutes ago

  @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

• 
  Pradeep Swaroop (@swarnajothips) reported 55 minutes ago

  @ACTFibernet Unable to login

• 
  చలో నవ నిర్మాణ సభ (@crimetobehonest) reported 56 minutes ago

  are making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.

• 
  Sridhar (@sridhar_gemini) reported 58 minutes ago

  @ACTFibernet There is still no resolution from you.

• 
  Somrat Dutta (@duttasomrattwt) reported 59 minutes ago

  Something is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service! Something as basic as internet isn’t solved in the ‘Startup Capital’ of India

• 
  Chamandeep Singh Kapoor (@NanakFarms) reported 59 minutes ago

  @ACTFibernet There is still no update its been more than 24 hours internet is not working. @ACTFibernet no one got back to me till now.

• 
  Deepak Chauhan (@deepakindia2312) reported 60 minutes ago

  @ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen