1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 60% Internet (60%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Delhi, Chhindwāra, Bengaluru, Chennai, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Delhi Total Blackout 2 hours ago
Chhindwāra Wi-fi 12 hours ago
Bengaluru Internet 1 day ago
Bengaluru E-mail 1 day ago
Chennai Internet 1 day ago
Bengaluru Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    Everyone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.

  • sairam_srikanta
    Sairam Srikanta (@sairam_srikanta) reported

    @ACTFibernet Been facing internet difficulties since a month. Office calls getting dropped due to this. Raised the issue many a times and still no resolution. Very frustrating it is, plz intervene at the earliest

  • HindustaniBhar4
    Hindustani Bharat (@HindustaniBhar4) reported

    @ACTFibernet prospect ID 102803434394, it's been more than 24 hours of the payment for new installation but no one called and helped, contacted 6-7 times customer support but no resolution provided. Why do you promise same day installation? Disappointed

  • ThrowawayAug25
    360 Degree India (@ThrowawayAug25) reported

    Dear @ACTFibernet 24 hours to fix an internet outage in Bangalore, the so-called Silicon City, is embarrassing. Shouldn’t the SLA be 6 hours or 12 hours at the max. Honestly you should learn from BESCOM on resolution timelines.

  • pradeepkenny
    pradeepkenny (@pradeepkenny) reported

    @ACTFibernet "I am following up on my formal complaint regarding the 'CHN AMZ STREAMING MESH POD' plan (ID: 103686970808). Despite fixing the speed, you have still not addressed the hardware mismatch. Providing Archer C5 routers instead of the advertised Mesh Pods is a misleading advertising

  • SubashM_Dev
    Subash Murugan (@SubashM_Dev) reported

    @ACTFibernet am waiting for router replacement for past one week no one came to fix even after multiple tickets acc no 102687565743

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet SR10180282297951, SR10180178514135, SR10180136488710 All tickets close abruptly without any resolution. Kindly reopen tickets @DoT_India

  • rcpiyush
    Piyush Chowdhary (@rcpiyush) reported

    @ACTFibernet Any update???? This is pathetic service

  • Jagadeeshgum
    Jagadeesh Gumpena (@Jagadeeshgum) reported

    Hello @ACTFibernetHYD @ACTFibernet I'm taking new connection just 24 hrs back, yesterday mrng team was visited and they installed setup router and all. In between before 24 hours only got an network issue. Ticket was automatic opened. Still issue was not resolved. I have a work.

  • myselfmaran
    பித்தன் பிதற்றல் (@myselfmaran) reported

    @ACTFibernet I raised the connectivity issue yesterday. Still am not getting any response.

  • VishalS52110929
    Vishal S (@VishalS52110929) reported

    @ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service

  • VishalS52110929
    Vishal S (@VishalS52110929) reported

    @ACTFibernet They resoved today connectivity issues. But as soon as power goes its getting disconnected, we have power backup, but looks like ACT network doesnt have. We tired opening complaints. Its very unprofessional.

  • JoshuaThiek3
    Ana anna na (@JoshuaThiek3) reported

    @ACTFibernet why does it take more than 12 hours to fix it.

  • RishabPDoshi1
    Rishab P Doshi (@RishabPDoshi1) reported

    I want to Say is there is some worst customer care company in India then that is @ACTFibernet ..They have been troubling like anything..Internet was not working for 2 days today when I called customer care and person who received call kept on saying same now issue is resolved..

  • silvious_w
    Rajeev W. Silvious (@silvious_w) reported

    @ACTFibernet this Fibernet looting money from customer that’s it ….no prior intimation about the subscription and charging unnecessarily.

  • vegibharadwaj
    vegi.bharadwaj (@vegibharadwaj) reported

    @ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap

  • MrReeDood
    Mr.Pikachu (@MrReeDood) reported

    @ACTFibernet Internet down for 3 days. Your team asked me to either allow a junction box in my flat or disconnect the connection — this is after I already paid ₹3850 for 3 months. Either restore service or refund the amount. Connection ID: 103731600402

  • RaunakT28403139
    Raunak Tiwari (@RaunakT28403139) reported

    @ACTFibernet SR11880411941024 this is my service request, and there is no update on this, I called the service guy as well, they told me that there is no service request raised as of now.

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @ACTFibernet Thanks Appreciate your help. Please erase my contact details from your records so that no one from act can use my details. 🙏

  • NaniPallemoni
    ritesh (@NaniPallemoni) reported

    @ACTFibernet how many complaints does it take for your team to do a basic removal job? This box has been hanging here for a long time despite multiple requests to your support team. Completely irresponsible service and zero follow-up. you should also be accountable for removing

  • Raghave77980972
    Raghavendra (@Raghave77980972) reported

    @ACTFibernet ACT Internet completely down since morning. 9th Block Jayanagar. No response from technicians or service desk. Please resolve immediately.

  • IamRamAnirudh
    Anirudh (@IamRamAnirudh) reported

    @ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet Everyday your network will have outages @ACTFibernet ? Such a unreliable network

  • ShahabuddinLko
    S.Ahmad3099 (@ShahabuddinLko) reported

    @ACTFibernet Dear Team, My internet connection has not been working for the last 2 days. Due to this, I am facing a lot of inconvenience in my work and daily activities. Kindly check the issue and resolve it as soon as possible.

  • imtiazabdulham1
    imtiaz Immy (@imtiazabdulham1) reported

    @ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.

  • HarmanjitGill5
    Harmanjit Gill (@HarmanjitGill5) reported

    @ACTFibernet Your service is extremely pathetic. Your call backs always get disconnected. I’ve been facing a connectivity issue for almost a month now and your “technicians” and “experts” are clueless about the issue. Please help. Or else please cancel the connection and refund.

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.

  • Bhandari_Aujas
    Aujas.Bhandari (@Bhandari_Aujas) reported

    @ACTFibernet no internet from 12.05 pm, second fault under 20 days(fault complaint on 03 May as well)very pathetic service by ACT fibernet, resolve the issue asap

  • Pradeep_6869
    Pradeep Kamadana (@Pradeep_6869) reported

    @ACTFibernet There is some issue with your digital tv services located in Eluru, A.P. for quite some time. Made several complaints but no action was taken till now. Please look into this and advise the concerned to fix this asap. Thanks. #Actdigital #ACT