ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Mumbai, Chhindwāra, Hyderabad, Delhi, Bengaluru, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
7 hours ago | |
|
Mumbai
|
Internet | 8 hours ago |
|
Chhindwāra
|
Internet | 22 hours ago |
|
Hyderabad
|
Internet | 24 hours ago |
|
Delhi
|
Internet | 1 day ago |
|
Delhi
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Subbaraman R (@Rsram1950) reported@ACTFibernet Times have changed and the present administration and staff decided to shut down the organization by simply driving out the long standing customers out by faulty service and never caring for them. 👏🏻👏🏻👏🏻
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Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported@ACTFibernet not needed i ordered a router myself. keep ur router with yourself. im only using ur isp because of your worth fr money plans and speeds. these kinda experiences make me want to leave ur isp and move to another isp. im staying anyways, thanks for ur wonderful service @ACTFibernet
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet I have been getting this same response for past 2 days. The other providers at least complete the installation in 12-24 hrs, with ACT I don’t see that happening. Looks like this is the trailer for your service Im going to get in future.
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M S S Reddy (@shivareddy9467) reported@ACTFibernet The technical service team is the worst. Without resolving the problem, they requested that I close the case.,Your ACT Fibernet Ticket no: SR10181004068024 last three days I am facing network issue.
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet worst services in Gachibowli locations. Since morning no Internet. Kindly check and do the needful.
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GS Viswanathan (@gs_viswanathan) reported@ACTFibernet since last three days my internet down raised ticket simply extending ticket and three time called back office after long que waiting 15 to 20 minutes no proper answer I am using act more than 13 years now forcing me to move another service provider
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Uday (@uday9885) reported@ACTFibernet whats the use of ETR its been 2 days but non from your team has come to site to rectify issue with junction box if your team is so lazy to come to site and fix issue kindly refund my one subscription fee which I paid just 1 day before the issue arise kindly give ETA
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tensorCore (@saicharantweet) reported@ACTFibernetHYD @ACTFibernet guys what the hell you doing.. we have work and cant live without wifi... from morning, i am not getting wifi signal. you dont have a customer support helpline and the ticket I raised is still pending.. where is your quick resolution
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arabinda panda (@arabinda5064) reported@ACTFibernet Worst service ever. I recently moved to TNGO Colony, Hyderabad, and from the very first day my connection has been unreliable. The service has been pathetic. Since yesterday, my internet has been completely down, and despite raising multiple complaints,
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Vinod Anand (@VINODHANAND) reported@ACTFibernet @ACTFibernet I have called 4 times and wanted a refund. All 4 times they gave mentioned it will be done in 5 business days. But i spoke with someone that it was never initiated. Please check my calls from 3rd July and let me know why it was never initiated?
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet No resolution
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Dhinessh Boopalan (@bdhinessh) reported@ACTFibernet How come ticket are closing with out resolving it, day before yesterday you have closed but no internet, still your technician not came. This is happening 3rd time. I am not happy qoth your service. Please refund my money back and Wil go to other network
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Shiva Kumar N12 (@shivakumar_n12) reported@ACTFibernetHYD @ACTFibernet please disconnect my connection. It’s repeating the issue with the network. Even your customer care is also worst in care about customers
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Razia Devani (@RaziaDevani) reportedPathetic service by Actfibernet... No responsibility or ownership... @ACTFibernet
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Yashwanth Reddy (@YashwanthR28440) reported@ACTFibernetHYD @ACTFibernet Need support, My acc no : 101810362040. There's no one contacting me for installation of the box above my apartment. Atleast give me a contact. Mascheendra reddy is assigned it seems, give his contact. Its been 4 days. Took money for 1 year man
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sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reportedHighly avoidable and useless customer service @ACTFibernet total frauds. Unethical
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FunguS (@FunguS_Me) reported@ACTFibernet is bloody ****. Not working since morning. Keep the customer on call waiting for half an hour and never provide solution. No one should opt for ACT Fibrenet.
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Rajesh Kirana (@Upooorv) reported@Fletcherlad @ACTFibernet their service has become ****, try something else
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Anand Kansal (@anandkansal88) reportedDisappointed with the extremely poor service by @ACTFibernet . Paid for 3-month subscription and I've been waiting for more than 48 hours for my connection. No response from their side. Now they are saying it will take more time. Hope the core team is aware of the poor service.
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Ashish Dhaniwala (@thenameashish) reported@ACTFibernet there is still no resolution provided to my raise request SR10180632693894. Rainy season has started and we want the box to be shifted soon. Could you please provide an update on this SR?
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Probiotic (@sun1385) reported@ACTFibernet @jagograhakjago With competition like Jio and Airtel, how will you survive with such pathetic service? And then blame big businesses for lost customers.
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Cricketcircle (@Cricketcircle07) reported@ACTFibernet Got the tv set-up box. But not able to watch Sony SAB tv channel. While purchasing checked that Sony SAB tv was included in the plan. But it's not showing now. What kind of service is this.
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The South Indian (@cBeyondObvious) reported@ACTFibernet @ACTFibernetHYD I had taken 6 months subscription .paid 7500 in advance on promise that if I don't like the connection, Money will be returned. Act kept disconnecting and threw me out of meetings. I raised complaint but no refund. It's a scam guys. @kapsology
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SHK (@SKHindupur) reported@ACTFibernet totally unacceptable and a horrible customer service by ACT. I am regretting taking this connection. Nalagandla branch has zero support. Warning for anyone looking for new connection. #hyderabad #act
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Sriram Sridharan (@z1000i4) reported@ACTFibernet Hi yes, it has been fixed after 96 hours of waiting, 8 calls to customer care, 10 email exchanges with the nodal office, 4 email exchanges with your customer care, one complaint to NCH, one complaint to CPGRAMS and this tweet.
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charan adabala (@charanadabala) reported@ACTFibernet Hello act, not only single user issue,entire community blackout around 100+, this a recurring issue for us,no proper resolution from your team and no dedicated technician assigned to us,giving poor and worst service
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Kiran Surya Nadella (@kiran_nadella) reported@ACTFibernet serious interruption of service and second time in last one week. No proper ownership and it’s been harassment by Act company. @TRAI @DoT_India
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M S S Reddy (@shivareddy9467) reported@ACTFibernet Worst service experience from actfiber net till now my problem is not yet solved.
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Sriram Rajaram (@Sriram0508) reported@ACTFibernet @ACTFibernet issue not resolved
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JusticeSeek (@sayyadshuaib) reported@ACTFibernet Not at all acceptable! Internet these days is the need of the hour, not restricted to entertainment, likr in case of the past. Breakdown for almost 24 hours, not only affects the day-to-day chores, but also gives a sense of disconnect. @ACTFibernet handling the issue callously