ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, Chhindwāra, Jaipur, Warangal, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 2 hours ago |
|
Chennai
|
Internet | 6 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
Chhindwāra
|
Total Blackout | 7 hours ago |
|
Chhindwāra
|
Internet | 9 hours ago |
|
Bengaluru
|
Internet | 10 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vishal Goyal (@VishalGoyal24) reported@JioCare Time to switch to Act ..pathetic service and response..Jio Fiber is not worth of single penny @ACTFibernet
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Hanu Rao (@HanuRaoG) reported@ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service
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ABHINAV KUMAR (@abhinavgrd) reportedHi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues
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Sagar Chaubey 'Aazad' (@sagarchaubey07) reported@avdeshho59 @ACTFibernet @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve
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Sairam Veera (@saiveera8) reportedDear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago
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Kaushal Pathak (@KaushalPat) reportedMy internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?
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syed (@syedhussain75) reported@ACTFibernet please restore my connection asap complaint no SR10180796381654
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Binurary Numstring Hexamonim (@rajadhirajSam) reportedSR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...
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Atul Kumar Dugar (@Atul_2206) reported@ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet
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Soumil (@Soumil1999) reported@ACTFibernet It's been over 48 hours since I raised my complaint and there's still zero resolution - only repeated timeline changes with no actual fix. This is unacceptable service. Kindly escalate this immediately and resolve the issue TODAY. #actfibernet #issue #bad_service
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Jainesh Patel (@jaineshbp) reported@ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!
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Nobel Sage (@jonahnevil) reportedWhy the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo
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Lᴀᴛʜᴇᴇғ Aʙᴅᴜʟ (@LatheefAbdul13) reported@ACTFibernetHYD @ACTFibernet What a service from you? My internet has been cutoff since yesterday and no resolution yet. Technicians doesn't call back and thry don't pick calls.
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Rahul Agarwal (@Vakil__Saab) reported@ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is still not resolved and No response from your support team. Will get resolved today or not?
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Rave-Up (@Tarzyen) reported@ACTFibernet Can you fix it asap I have meetings
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Anjali Murke (@AnjuMurke) reported@ACTFibernet @ACTFibernetHYD From last 2 weeks I am having an internet issue - it automatically keeps disconnecting during the day and in nights it's never visible to connect. I keep calling the ACt local technician placed within our towship he never responds.
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प्रत्युष (@Pratyushhhhhhh) reported@ACTFibernet Please help me upgrade my plan to a Mesh Router setup. I am currently using a 500Mbps plan at 1199+Tax but when I try to upgrade to Mesh router the same price gets updated to 1299+Tax and has to be paid for 6 months in advance. Please call me for discussion
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rahul thakur (@rahulthakur000) reported@ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know
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Abhijeet (@vAbhijeet07) reported@ACTFibernet i want to disconnect from this pathetic service.
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reportedOne more issue which I identified with @ACTFibernet is that they do not automatically provide the benefits of the revised plans with added benefits to existing customers; this is unethical practice from them;
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டி.அருள்செழியன் (@darulchezhian) reported@ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet
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Aashique S (@aashique_s) reported@ACTFibernet Day 4. No internet. Support never responded - I had to dig up old engineer contacts myself for answers. Their answer: We”ll come today, then tomorrow, then the day after 👎 Been at a co-working space since Thursday. Unacceptable. Fix this.
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Sagar Chaubey 'Aazad' (@sagarchaubey07) reported@ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve
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manish dagar (@manishd19654828) reported@shivamg0902 @ACTFibernet @FiberAct I agree with you dear, most useless service.
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Nation1st (@UrsVz7) reported@ACTFibernet Worst service it has been more than 24hrs non addressed my issue
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported@ACTFibernet Struggling to connect with your support; today is last day for me to pay the bill; I am not paying unless you provide proper speed; if you want you can terminate it
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Aashique S (@aashique_s) reported@ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌
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Nation1st (@UrsVz7) reported@ACTFibernet @forum_consumer kindly help me in this regard it has been more than 48hrs issue not resolved n no proper update and their executives don't have any contact of regional manager or any person.