ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 24, 8:50 PM GMT+5:30	0	0
Apr 24, 9:10 PM GMT+5:30	0	0
Apr 24, 9:30 PM GMT+5:30	0	0
Apr 24, 9:50 PM GMT+5:30	0	0
Apr 24, 10:10 PM GMT+5:30	0	0
Apr 24, 10:30 PM GMT+5:30	0	0
Apr 24, 10:50 PM GMT+5:30	0	0
Apr 24, 11:10 PM GMT+5:30	0	0
Apr 24, 11:30 PM GMT+5:30	0	0
Apr 24, 11:50 PM GMT+5:30	0	0
Apr 25, 12:10 AM GMT+5:30	0	0
Apr 25, 12:30 AM GMT+5:30	0	0
Apr 25, 12:50 AM GMT+5:30	0	0
Apr 25, 1:10 AM GMT+5:30	0	0
Apr 25, 1:30 AM GMT+5:30	0	0
Apr 25, 1:50 AM GMT+5:30	0	0
Apr 25, 2:10 AM GMT+5:30	0	0
Apr 25, 2:30 AM GMT+5:30	0	0
Apr 25, 2:50 AM GMT+5:30	0	0
Apr 25, 3:10 AM GMT+5:30	0	0
Apr 25, 3:30 AM GMT+5:30	0	0
Apr 25, 3:50 AM GMT+5:30	0	0
Apr 25, 4:10 AM GMT+5:30	0	0
Apr 25, 4:30 AM GMT+5:30	0	0
Apr 25, 4:50 AM GMT+5:30	0	0
Apr 25, 5:10 AM GMT+5:30	0	0
Apr 25, 5:30 AM GMT+5:30	0	0
Apr 25, 5:50 AM GMT+5:30	0	0
Apr 25, 6:10 AM GMT+5:30	0	0
Apr 25, 6:30 AM GMT+5:30	0	0
Apr 25, 6:50 AM GMT+5:30	0	0
Apr 25, 7:10 AM GMT+5:30	0	0
Apr 25, 7:30 AM GMT+5:30	0	0
Apr 25, 7:50 AM GMT+5:30	0	0
Apr 25, 8:10 AM GMT+5:30	0	0
Apr 25, 8:30 AM GMT+5:30	0	0
Apr 25, 8:50 AM GMT+5:30	0	0
Apr 25, 9:10 AM GMT+5:30	0	0
Apr 25, 9:30 AM GMT+5:30	0	0
Apr 25, 9:50 AM GMT+5:30	0	0
Apr 25, 10:10 AM GMT+5:30	0	0
Apr 25, 10:30 AM GMT+5:30	0	0
Apr 25, 10:50 AM GMT+5:30	0	0
Apr 25, 11:10 AM GMT+5:30	0	0
Apr 25, 11:30 AM GMT+5:30	0	0
Apr 25, 11:50 AM GMT+5:30	0	0
Apr 25, 12:10 PM GMT+5:30	0	0
Apr 25, 12:30 PM GMT+5:30	0	0
Apr 25, 12:50 PM GMT+5:30	0	0
Apr 25, 1:10 PM GMT+5:30	0	0
Apr 25, 1:30 PM GMT+5:30	0	0
Apr 25, 1:50 PM GMT+5:30	0	0
Apr 25, 2:10 PM GMT+5:30	0	0
Apr 25, 2:30 PM GMT+5:30	0	0
Apr 25, 2:50 PM GMT+5:30	0	0
Apr 25, 3:10 PM GMT+5:30	0	0
Apr 25, 3:30 PM GMT+5:30	0	0
Apr 25, 3:50 PM GMT+5:30	0	0
Apr 25, 4:10 PM GMT+5:30	0	0
Apr 25, 4:30 PM GMT+5:30	0	0
Apr 25, 4:50 PM GMT+5:30	0	0
Apr 25, 5:10 PM GMT+5:30	0	0
Apr 25, 5:30 PM GMT+5:30	0	0
Apr 25, 5:50 PM GMT+5:30	0	0
Apr 25, 6:10 PM GMT+5:30	0	0
Apr 25, 6:30 PM GMT+5:30	0	0
Apr 25, 6:50 PM GMT+5:30	0	0
Apr 25, 7:10 PM GMT+5:30	0	0
Apr 25, 7:30 PM GMT+5:30	0	0
Apr 25, 7:50 PM GMT+5:30	0	0
Apr 25, 8:10 PM GMT+5:30	0	0
Apr 25, 8:30 PM GMT+5:30	0	0
Apr 25, 8:50 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (66%)
Wi-fi (27%)
Total Blackout (6%)
E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Delhi, Ahmedabad, Chennai, Bengaluru, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	4 hours ago
Chhindwāra	E-mail	6 hours ago
Hyderabad	Internet	14 hours ago
Delhi	Internet	1 day ago
Ahmedabad	Internet	1 day ago
Chennai	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Sameer Ahmed Khan (@khansameer71) reported 3 minutes ago
@ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony
Iamtheright (@samiamsamiam68) reported 5 minutes ago
@ACTFibernet The worse service provider. Worst support and technicians.
Aswin (@Aswin657939) reported 8 minutes ago
@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.
Prathmesh Surve (@pra17th04am) reported 10 minutes ago
@ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD
S. M. Sambasivam (@SMSambasivam1) reported 12 minutes ago
After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet
vnk (@vishnunkumar_) reported 22 minutes ago
@ACTFibernet please look into this ticket SR10279944065784. It has been closed without any resolution. The Internet has been disrupted for nearly a day now.
ratheesh (@ratheetweets) reported 22 minutes ago
@ACTFibernet Facing issues with my connection since afternoon. Please have a technician come and look. No response on calling the number.
Arjun (@Arjun0h) reported 23 minutes ago
@ACTFibernet the issue is not resolved.
sujith kumar reddy g (@sujithkumar_g) reported 24 minutes ago
@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
Sayyed Tausif (@sayyedtausif92) reported 29 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
Randeep Singh (@ramansaini) reported 31 minutes ago
@ACTFibernet There is no resolution that has been provided to me . Please re check at your end
Rohan Thakkar (@rrthakkar1411) reported 36 minutes ago
@ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.
Parth (@jesus_father_me) reported 36 minutes ago
@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
Randeep Singh (@ramansaini) reported 37 minutes ago
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago
Ramanand Mahato (@ramanand_25) reported 41 minutes ago
It’s not about occasional downtime — that happens with every ISP. The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues
muqthar ahmed (@muqthar27ahmed) reported 42 minutes ago
@JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service
Aswin (@Aswin657939) reported 42 minutes ago
@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits
Praveen Subramani (@PraveenSub51203) reported 44 minutes ago
@ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.
Randeep Singh (@ramansaini) reported 44 minutes ago
@ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.
Chandra Kanth (@Chandra27909126) reported 46 minutes ago
Worst service @ACTFibernet
Manoj Kumar Jena (@MJena32694) reported 47 minutes ago
@ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.
Nitesh Singh (@NiteshS62998787) reported 48 minutes ago
@ACTFibernet please check out my problem in dm
Dhruv Sood (@Dhruv496) reported 48 minutes ago
@ACTFibernet @ACTFibernet your regret will not solve my problem
i@m (@FiZbQ) reported 50 minutes ago
@ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet
Nitesh Singh (@NiteshS62998787) reported 52 minutes ago
@ACTFibernet check out my problem in dm
Deeptanshu Lodh (@DeeptanshuLodh1) reported 52 minutes ago
I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet
Ami (@ammitas12) reported 53 minutes ago
@ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.
DataBites (@yashjaiswaalll) reported 54 minutes ago
@ACTFibernet I'm asking u guys nicely this time, when will my wifi issue be fixed? My ticket id is - SR10179878376514 Fix it within 2-4 hours im missing my classes.
DataBites (@yashjaiswaalll) reported 57 minutes ago
@ACTFibernet u ******* dum pig listen here bastrad. My ticket is - SR10179878376514 and if it not fixed in the next hour, I will personally destroy ur wifi and throw it out of my home and burn it and upload it on social media just to provoke u, u ******* rascal. FIX IT NOW
Kaido (@qsameer368) reported 57 minutes ago
@ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮