ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Coimbatore, Hyderabad, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 1 hour ago |
|
Coimbatore
|
Internet | 1 hour ago |
|
Hyderabad
|
Internet | 22 hours ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Total Blackout | 3 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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maymay (@deepali4545) reported@Airtel_Presence @ACTFibernet can you please help me port from airtel to ACT? Can you please reach out to me. I will share the address details with you.
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Sindhu Venna (@VennaSindhu) reported@ACTFibernet Now they inform that all nodes are full why was this not informed yesterday when I asked to upgrade the speed? You take money but no resolution no response such a pathetic service
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X MAX GAMING (@MariyamBeg55697) reportedVery disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reportedSeems like @airtelindia @ACTFibernet have laid off their customer support staff. This is why no one responds to our problems when we reach out.
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Nvn (@Naveen278611) reported@ACTFibernet Pathetic customer service & technical team. They asked us to discontinue with the services voluntarily if asked questions on the reliability of the connection. With just 20 days to renew w’re not going to continue your services both at home and office. #electionnews
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised one to ticket regarding for connectivity issue still no one called no one update the status
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NIK (@hiniteshx) reported@ACTFibernet I emailed your Nodal Officer and Appellate Authority and got no acknowledgement at all. Is everyone sleeping at ACT? What kind of customer facing company does not acknowledge emails? What a joke!
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Monika Sinha (@monikaSinha1206) reported@ACTFibernet No response and no solution Seriously I am totally disappointed with the service
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vishnu harikumar (@vishnuhari51459) reported@ACTFibernet internet is down in bachupally, Lahari Green Park area from past couple of hours
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Sai Tej (@saitejjjs) reported@ACTFibernet Back to back ticket closing without resolution. Please provide me 6+2 100 Mbps pack and close the ticket as promised
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Shashank Shekhar (@shashank24ten) reported@ACTFibernet Absolutely frustrated with ACT Fibernet. My internet has been down for 2+ days despite being on their premium 1TB plan. Other apartments in the same building have connectivity, clearly pointing to an issue with their wiring/splicing setup — yet no resolution
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet I contacted the ACT Customer Care Divya at 2.15pm today for an OTT package but she was confused. How will I shift from Airtel to ACT if your Customer Care is difficult to communicate with?
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Mahesh (@mahesh_kumar_16) reported@ACTFibernet Pathetic service experience. I requested a connection shift within the same society, yet there has been no action from your team. Multiple follow-ups, but zero response or accountability. This delay is unacceptable for such a basic request.
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Kareem Cherry (@kareem_cherry) reported@ACTFibernet @eluru My internet has been DOWN since yesterday. Complaint registered (Ticket: SR10679633945714) but still NO update or resolution. I need this sorted within the NEXT HOUR. Please resolve this immediately! #ACTFibernet #InternetDown #ServiceEmergency
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Priyanka (@priyabala22) reported@ACTFibernet broadband is not working for past 12 hours. Raised complaint in act app. No resolution yet. Ticket no. SR10279692219674. Please check on this asap
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Dr.Ashley Suri (@DrAshleySuri) reported@ACTFibernet I am calling your people again and again no response Just called once than when asked when ll you do it faded away I am filing a FIR Today We are working we cannot be at place all the time One must coordinate accordingly I was calling for shift since 29 march Worst response
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TAMIL GAMERS (@TamilGamers_) reported@ACTFibernet @FibernetAct Very disappointed with ACT service. I upgraded from a normal 200 Mbps plan to the Mesh Pod plan (paid extra), but the experience has become WORSE. • Speed shows 200 Mbps up/down, but even 1080p videos buffer • Live streams constantly lag
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD It’s been 72 hours now and still no resolution/progress on my installation. This is appalling service in 2026. If you cannot do it, please refund my money and I’ll find a different ISP. I cannot lose my peace of mind anymore
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet Please give a callback and also need this issue fixed ASAP.
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Vivek (@Vivek9433554001) reported@ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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Naveen (@_urstrulyme) reported@gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.
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Chandan kesarkar (@Chand_LvNvrDies) reported@ACTFibernet The speed has become poor and reduced to 50 mbps and lower post all your maintenance activities. This is a major headache to keep reporting and not see improvement.
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Sai Srinivas (@SaiSai92186) reportedFINAL WARNING @ACTFibernet: It is 2 PM. You have until 4 PM TODAY to fix the "full box". If the port is not active by 4 PM, I am moving to @JioCare immediately. No more excuses for a simple shift in #Hyderabad. Ticket: SR10179635881644 #ACTFibernet #ServiceFailure
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judegodwin (@judegodwin74) reported@ACTFibernet Again internet is not working i have again raised ticket. Why cant your team resolve it permanently. What is the issue
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😷 (@iamsriram98) reported.@ACTFibernet there is an issue with your service once every 2 weeks, do you realise people need internet to work from their homes? When I raise a ticket you tell me you'll only resolve it at 9pm. Absolutely terrible service every single time.
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user636811 (@user21098) reported@ACTFibernet Just to let you know I got a call from your technician today from (+91 91540 95438) he was insisting in closing a ticket and his team lead spoke with me and told we can’t give the router and said to close the currently open tickets, he was rude and speaking in harassing tone [1]
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thala&csk (@methalafan) reported@ACTFibernet I need to talk about shifting my connection, I have queries. Your IVR doesn't let me talk to anybody for shifting and instead gives a stupid link. I need to talk to somebody related to shifting else I am quitting your services. Arrange for a call back.
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Arjun (@28_arj) reported@ACTFibernet still the issue not resolve, poor service kindly cancel my connection i will choose @FibreAirtel now
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Jayavijay Jayavelu (@jayavijay29) reported@ACTFibernet is getting worse lately — constant speed drops, frequent outages, and never-ending delays in fixing issues. Even with LAN testing, the performance is all over the place. False promises and zero compensation for downtime — totally unacceptable service. #ACTFibernet