1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 26% Wi-fi (26%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Chennai, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Hyderabad Internet 4 hours ago
Chhindwāra Internet 7 hours ago
Hyderabad Wi-fi 9 hours ago
Chhindwāra Internet 11 hours ago
Bengaluru E-mail 13 hours ago
Bengaluru Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sukumards
    Sukumar (@sukumards) reported

    @ACTFibernet I would again raise another issue, I booked new connection via mobile no. 9972204292, based on the ACT area incharge who told new line has need added to my apartment block, who promised me to do the connection by 15th May. I paid 6month advance on 13th May. Till now no response.

  • SaratDasari
    Sarat Raj (@SaratDasari) reported

    @ACTFibernet Hi, are you following weekly one no internet day or holiday? Why your services were interupptung every week pne day. And it is taking more than 12hrs to rectify everytime. Earlier it used to b less than 2hrs fr resolution.If this continues, you might lose ur custmrs

  • travelgeekabhi
    Abhishek Kumar Singh (@travelgeekabhi) reported

    @ACTFibernet The account number is 110798170610 and the service request number is SR11080405691224

  • RahulRKhivnsara
    Rahul R (@RahulRKhivnsara) reported

    @ACTFibernet been more than 24 hrs my wifi is down and absolutely no help from your support team None of your representatives answer calls, no idea when it's going to be fixed Customer care says it's been marked priority but no movement whatsoever Disappointed!

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet Below is sms I got Your Service request SR10280461049644 is expected to be resolved by 28-May between 09:00 to 13:00. So till tomo 9:00 what i need to do? I m i suppose to book lodge and work from there using public Internet?

  • mvnraju_undi
    Narasimha Raju (@mvnraju_undi) reported

    @ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.

  • MeenakshiL64083
    Meenakshi Lekhwani (@MeenakshiL64083) reported

    @ACTFibernet Service disruption on a working day is unacceptable. Kindly stop sharing generic updates and provide a confirmed resolution time. These recurring connectivity issues need a permanent resolution.

  • silvious_w
    Rajeev W. Silvious (@silvious_w) reported

    @ACTFibernet this Fibernet looting money from customer that’s it ….no prior intimation about the subscription and charging unnecessarily.

  • senrobotics
    Senthil Kumar (@senrobotics) reported

    @ACTFibernet From past two days Internet is not working

  • pelanebaat
    Pelane Baat (@pelanebaat) reported

    @ACTFibernet Look for permanent solution

  • sureshseshadri1
    Suresh S (@sureshseshadri1) reported

    Worst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet

  • AnanthVedantam
    Ananth vedantam (@AnanthVedantam) reported

    @ACTFibernet I need the reconnection ticket to be actioned. I have allowed your team to install the Ariel wiring installation set up on our property and was promised a free connection for our society’s CCTV security surveillance. Been 2 months now and no resolution.

  • abhibansal530
    Abhishek Bansal (@abhibansal530) reported

    @ACTFibernet Your service is really pathetic. There has been no response on my ticket - technician visited and said he will fix it next week but stopped picking calls now. Refund my money, will use another provider 😡

  • MrReeDood
    Mr.Pikachu (@MrReeDood) reported

    @ACTFibernet Internet down for 3 days. Your team asked me to either allow a junction box in my flat or disconnect the connection — this is after I already paid ₹3850 for 3 months. Either restore service or refund the amount. Connection ID: 103731600402

  • agni_nakul
    Suresh Maniraj (@agni_nakul) reported

    @ACTFibernet @ACT_Issues Internet connection disturbed for the past 2 days in Kottivakkam, Chennai (600 041). Ticket has been raised in app. Msg received the issue expected to resolve by 19.30. The issue has not resolved. Entire day has been struggle

  • harintiwari
    HariN Tiwari (@harintiwari) reported

    @nandakumarkesh @JioCare @ACTFibernet Yes, the worst service experience.

  • shyamsundarg
    Shyam Sundar (@shyamsundarg) reported

    @ACTFibernet What am I going to track? With ease? Internet is down and no one seems to be working on it to fix it.

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet Internet down for 5+ hours. Already spoke to customer care, but no resolution yet. Urgent work is affected. Please resolve ASAP. Account No: 101767849442 #ACTFibernet #PoorService #InternetDown

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    @ACTFibernet @ACTFibernetHyd, my internet has been completely dead for over 48 hours. Ticket ID: SR10180393093524 Your technician is not receiving my calls (called 100 times), and customer care is giving zero actual updates...

  • KomariAnilKumar
    Anil Kumar Komari (@KomariAnilKumar) reported

    Worst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come

  • Vangvenkat
    Venkata Ranganathan (@Vangvenkat) reported

    For a new connection. Is this a customer fault or problem? Get this sorted and provide me a new mesh router for the plan i had paid for @ACTFibernet

  • AnanthVedantam
    Ananth vedantam (@AnanthVedantam) reported

    @ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action

  • anandvijayan
    anandvijayan (@anandvijayan) reported

    @ACTFibernet i renewed my connection for 6 months . Not able to access as it says password wrong . Really irritating time to change . Anand Vijayan 10567115 . I am 10 year old customer

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles? This is the 4th time my ticket has been closed with no concent from me. No solution. It's the same damn issue.

  • Shapeshifter05s
    Shrey (@Shapeshifter05s) reported

    What are you guys doing @ACTFibernet . Almost 24 hours have passed without wifi. Is this why we pay you? Estimated time of resolution keeps increasing shamelessly. Pathetic service.

  • AnimeshDey1979
    Animesh Dey (@AnimeshDey1979) reported

    @ACTFibernet even if it is light rain along with @NammaBESCOM ACT also dies, no internet SR10280386203634. Its becoming worst day by day ACT

  • Conroy5751433
    Kevin lians (@Conroy5751433) reported

    Internet not working for 3 days SR10380426219274 @ACTFibernet @ACT_Issues

  • SBajaj06
    SBajaj (@SBajaj06) reported

    @ACTFibernet Why do I have to tweet to get it highlighted? If your ‘ACT Mobile App’ promised it will be resolved by 9 PM, then why am i still tweeting at this hour?! Why it isn’t your priority to sort such issues? Your business is to provide wifi services isn’t it?

  • leosamit
    Amit (@leosamit) reported

    @ACTFibernet The last time I had a similar problem 2 months back and it took you 6 hours to fix the problem

  • vilipix
    Next person (@vilipix) reported

    @ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???