ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Coimbatore, Chennai, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Akash
(@akash_8a) reported
@ACTFibernet I already got a call regarding SR10277735742044, and your team said only a 1-day waiver will be given even though the internet was down for 12 days. That’s really unfair. Please review this properly customers shouldn’t have to suffer for such long outages.
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Divyanshu Srivastava
(@srivastavadiv) reported
@ACTFibernet raised request for relocaton for yesterday, but no one responded. Got a call from engineer, shared details, today whn i call not responding customer support is also nor working. Pathetic service
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Venugopal
(@VenuIndian007) reported
@ACTFibernet @ACTFibernet , entering into unsuccessful Day 3 successfully with out a fix
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Ranjit Wilson
(@rankwil) reported
@ACTFibernet No internet connection. Unable to login to app, says mobile number not registered. What's going on?
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Hardik Singhania
(@Hardik__17) reported
@ACTFibernet Day 5 without internet — still no resolution and action-Thanks, ACT Fibernet, for redefining “fast service.” @ACTFibernet @ACTFibernetHYD
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G T
(@Tejag3456) reported
@ACTFibernet Your billing service works perfectly, but the internet service doesn’t. Can you make both equally reliable?
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MK
(@rmk_offl) reported
@ACTFibernet thanks for being a good ISP. Raised a shifting request 7 days before still not yet received a call from technicians. What once was an USP for ACT is silently killing it. #ACTFibernet #****
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Jomo
(@Jomo34655463) reported
Hey @ACTFibernet trying to cancel your subscription for past two days you are not sending me the OTP and cleverly generated the bill today what the hell solution for this issue
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Rageofspartan
(@rageofspartan) reported
@ACTFibernet @IamRamAnirudh Worst customer care, unable to fix network issues multiple times since last month. Kindly provide another follow up team for the issue. Might switch to other platform if issue persists further. Ticket id - SR10377763985214 Kindly look into it @ACTFibernet
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RakulAGN
(@RakulAGN) reported
@ACTFibernet Still there is no response for the issues you guys just opening and closing the tickets again and again wtf you guys are doing these how you guys are behave to valuable customer
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Hardik Singhania
(@Hardik__17) reported
@ACTFibernet Day 4 without internet — still no resolution. Thanks, ACT Fibernet, for redefining “fast service.” @ACTFibernet
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vinesh singh
(@vinesh1137) reported
@ACTFibernet Team. Could you plz refund my amount what kind people are you..don’t you have any kind shame left on you..it’s been a month now I tried every possible way you get my money back..if you unable to provide services to the customer then why the hell your charging us. Plz Refund..
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Vaibhav
(@freeeshrugs) reported
@ACTFibernet my internet is not working for the last 3 days - SR10277718788614 is the ticket I have raised on Tuesday, and have followed up multiple times just to be given a new resolution time everytime. Have received no calls yet to try and fix it. Please get this fixed ASAP 🙏🏼
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Vignesh G K
(@geekay2104) reported
@ACTFibernet @ACTFibernet this issue is still not resolved. Still no support engineer is assigned. It’s been nearly 2 days. And even if I call the customer care, I’m getting very poor response from them. They hung up the call without my consent.
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Rahul Tallam
(@RahulTallam) reported
@Airtel_Presence why should I pay for cable charges which connects from your pole to my house for a connection that I'm shifting? @ACTFibernet does not charge anything for shifting. If that's the case I might as well cancel #black and go for @JioCare new combo connection
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suraj mukade
(@surajmukade) reported
@ACTFibernet very slow internet. Every time I raise ticket support team just asks to reset router. Please provide solution or we will need to switch to another provider. Registered number +91 95716 44096
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Venugopal
(@VenuIndian007) reported
@ACTFibernet @ACTFibernet any one alive from your Team? Worst service guys
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Vaibhav
(@freeeshrugs) reported
@ACTFibernet This is terrible customer service. I am not even able to connect with a support executive now and am placed indefinitely in a queue. It’s better to switch to @airtelindia at this point.
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Anirudh
(@IamRamAnirudh) reported
@ACTFibernet Please address the internet connection issue. Unable to raise a ticket in the app chatbot, also unable to call customer care. Please address this issue ASAP. Account No. 101010515407
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ram babu prakash
(@arbpakella) reported
@ACTFibernet awaiting your response once ticket is closed without resolution and no technician visited
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Mridul Guin
(@GuinMridul) reported
@ACTFibernet I will terminate my connection today
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ISG
(@IshaSG) reported
How dependent we get on these internet providers! @ACTFibernet is down frm last 2hrs, 2nd time in last 2 days.. CS is usual "We're looking into it" Spoke to on ground team, they jus said we'll see when we can come..may be after an hour. That after you pay for top package! #ACT
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Venugopal
(@VenuIndian007) reported
@ACTFibernet @ACTFibernet what is ur timeless “earliest” resolution mean? It’s already multiple days. Can u confirm here u cannot provide customer centric services in Hyd anymore? So that I can have alternatives.
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Nidhi Parikh
(@NidhiParikh15) reported
@ACTFibernet Hey @ACTFibernet, my internet has been down for 11 days! Ticket SR**********9984 (Acct: ******6895) since 20 Oct — daily false promises, no action. Even call put on hold for 30 mins & disconnected! Who’s accountable? Need urgent fix or I escalate to @TRAI
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Fayd Trinity
(@FaydTrinity) reported
@ACTFibernet @ACTFibernetHYD 4 days our internet is down, account nos. 101687073765 & 10687093813 despite intense follow up . What sort of service is this. Your Customer service agents dish out the standard script without a satisfactory answer.
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Gupta here
(@harish35722360) reported
@ACTFibernet Is your internet working? Such pathetic support and service. Bill payment should be done on priority? But what about service? Frequent internet down in Kondapur.
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Prudhvi Raj
(@prudhvi77) reported
@ACTFibernet Also, for each additional day until the issue is resolved, you will need to provide the refund amount accordingly.
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Bhavik Pandya
(@bhavik_bill) reported
@ACTFibernet what’s going on? It’s been over 2 and half days and my internet is still not working. I’m requesting for a callback from the service engineer and there’s no response. Last month faced the same issue for almost a week. Please look into this. ID: SR10177745501304
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Prudhvi Raj
(@prudhvi77) reported
@ACTFibernet From 7th October till today there has been no Internet, and your team has not resolved the issue. It’s been 25 days — please refund the amount for all these 25 days since ACT has not provided Internet services..
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Sriharsha Shesham
(@SriharshaShesha) reported
@ACTFibernet 3 months. How many tickets are you going to create without resolution. You said someone from technical team would call me. You are just passing your time as a @ACTFibernet social media person and wasting my time. Looks like The only option left is to switch to @HathwayBrdband