ACT Outage

@ACTFibernet horrible service from you.... irresponsible... hopeless service....#dontbuyact

@ACTFibernet @shiva56789 My issue yet to be resolved!!!! Call back! Give my money back!

@ACTFibernet I hope the speed of your service was 0.0000000000000000001% that of of your slowest internet service. #feeltheadvantage

@ACTFibernet internet was slow at first and after few hours it is down already few hours.. Raised the ticket already!!!

@ACTFibernet conversion between me n ur call center agent. Agent: We shall take it as a priority an fix the issue. Me: I don't even need this connection. Agent: okay ma'am I have taken your request it will be deactivated. #easiestbreakupever

@ACTFibernet Such a horrible team and managers you guys have. I have paid for six months plan and it's more than a week and you guys have not activated the plan. I called your support atleast six times till now and they mention is that you guys have no update.

It is right time to say goodbye to @ACTFibernet because of its support quality. You get the premium entertainment while speaking to their support team!! They have frequent fiber cuts because of blaze, Storm and lighting which offers you gigabytes of headache.

@ACTFibernet Your executive has come but fixed no issue. Issue lies the same. I sent you guys a message here but you guys didn’t bother to respond. Henceforth I decided to discontinue the upcoming month.

@ACTFibernet one of the worst service provider. They will close the ticket without even consulting the customer . Pathetic and hopeless service. I guess kindly stop providing broadband service

@ACTFibernet For the last 6 days I've barely had internet access. For the last 3 days, zero access. My complaint SR10234679368242 keeps getting closed without being resolved by the service engineers. Please provide a resolution or refund my money.

@ACTFibernet, in this competitive era you must focus on service. Service in my area is pathetic, problems every other day. Sick and tired of raising complains in app. It says upgrade app, I would suggest rather upgrade your service other wise you guys will be out of business.

@ACTFibernet Your ACT Fibernet Ticket no:SR10234921483912 has been registered . Can't believe how many times I have to register complaint for frequent interruptions of internet. Customer service is the worst.

@ACTFibernet Again it stopped working SR10234920644622 #worst #service #broadband #fibernet

@ACTFibernet #feeltheadvantage they say, the only advantage is bad service. The call center doesn't help, the executes on the ground don't answer calls and go to thr office and they make you talk to the security guard and say issue might be fixed after 2 days.

@ACTFibernet - There has been no response to the DM which i have sent. Appreciate your response the issue raised.

@ACTFibernet has the worst service ever. After raising a complain more than 24 hours ago, 3 calls to the call center and visiting thr nearest office they say they will take 2 days to fix it. Are you even serious that just means I can't work from home and I lose a day's salary

@ACTFibernet No internet connection or connectivity. I got 5 calls asking me if the internet has been fixed today! I just reached home and there is ZERO signal!

@ACTFibernet The guy came today but no relief ! Help ASAP

@ACTFibernet and your bloody customer care doesn't even have decency to tell me how to cancel the connection. He keeps telling me that it takes 72 hours for installation.

@ACTFibernet your service is horrible even before i have got my connection. Waste of time.

@ACTFibernet Feeling disappointed for having opted for ACT broadband service. After multiple follow ups and calls, my connection has not been relocated to my new address.

@ACTFibernet Account #103318729575 other day raised ticket thru customer support to change billing to monthly and to be able to pay INR 1237 instead of quarterly which is around 3k. This is not resolved yet. I can only pay INR 1237 and monthly.

@ACTFibernet Sorry for the delayed response, yes the issue was resolved. Thanks for the support.

Today also the person was supposed to come for installation and my husband has taken off just for this. Nobody has come. Guys this is seriously unacceptable.Please value your customers time. @ACTFibernet Looks like Support people should be trained properly.

Hi @ACTFibernet Please resolve the issue #SR10234866523901

@ACTFibernet Dear @ACTFibernet its been 3 days no solution

@ACTFibernet Your team is not only not looking into this MONTHS long issue, now I am getting repeated calls to pay some random Rs. 400. I can't view any bills on the app, and despite assurances your executives are not sending the past few invoices to justify this outstanding.

@ACTFibernet Hey guys! Sorry I wasn’t available! But the issue is sorted as of today, I saw 3 lights in my modem. Thanks guys!

@ACTFibernet Today I got msg , tht my internet suspension is in progress, without solving the issue of extra charges how can I pay the bill. It's been almost 24 hrs now and no response. More over I have kept raising this issue for quite long time.

@ACTFibernet The issue has been resolved for now, but the probelm is its happening frequently twice in a month, this should be addressed and fix it permanently. thanks.

@ACTFibernet I don't need a callback. I want to guys to work on the SR and restore service ASAP!!

@ACTFibernet It's been 3 months since we have micro disconnection issue and you have not been able to resolve same issue at my home also another colleague.

@ACTFibernet Total Apathy to customer problem. Promise of resolving in 24 hrs and it's been 65 days no answer.after I raise in social media got a token call and dead silence since a week...Digital TV should be shut down and just focus on Internet

@ACTFibernet Such utter nonsense, extremely unprofessional and poor customer support. Regular mismanagement of bills, unwarranted disconnection.

@ACTFibernet Again internet is down... Facing this issue frequently now.. Need immediate attention..Ticket no:SR10134898665856

@ACTFibernet SR10234869237202 - Internet down in the whole apartment complex since yesterday morning. We switched to ACT from Airtel. Facing horrible service now.

@ACTFibernet connection is dropping every 10 mins and this issue is recurring from past 3 weeks. Every week a new technician will come and give random reason and internet works fine for 1 more week and bam again the endless connection drop issue! I want a waive off this time.

@ACTFibernet refund my money as you are not providing service to my apt building. My SR are pending from last 10 days. If my request do not get resolved within 24 hour, i will approch consumer forum.

@ACTFibernet (2/2) I have lost a total of 14 days in the last cycle and yesterday same issue has come again and until now theres no fix. area code 560076. let us know if you cant provide a reliable connection, we can switch there are lot of options today for same price

@ACTFibernet hello ACT, i have been facing issues with my broadband, everytime its the same issue with fiber cable or switch and i have been primised for a permanent fix for each comaint that i raised. But this is happening twice in a month, worst support or resolution(1/2)

@ACTFibernet Day 2. Dear act. Thank You for not resolving my issue and providing me superspeed of 2KBPS. I appreciate how you resolve the things by not fixing it and closing your tickets without customer consent. I hope one day you will disappoint me by fixing the issue.

@ACTFibernet my issue is still not resolved and you disabled my internet connection because of your mistake. I have explained the issue to many of your representatives but nobody took proper action. I have already messaged you my contact details. #worst #worstisp

@ACTFibernet I need compensation for that and resolution

@ACTFibernet Hi Team, I'm not able to use 5g connectivity. Please help.

@ACTFibernet Then why your executives and customer care.Even if it's a free channel why you are blocking in some cities.u need to maintain your channels telecast properly,taking customers for granted is not gud thing.If I don't get call tomorrow.I will definitely complain TRAI with proofs.

@ACTFibernetHYD facing a worst issue......For the account which I payed for 6 months got suspended because of payment pending. customer service people saying payment team get back in 24 hrs which did not happen in last 4 days.. No internet access from 7 days @ACTFibernet

@TRAI @PMOIndia please advice @HathwayBrdband @ACTFibernet @AllianceBroadb or any other ISP to launch their services in Tripura(Agartala). Even though Tripura has internet gateway but no ISP is there who provide quality and robust service.

@ACTFibernet I had raised multiple complaints and you couldnt fix any one issue. after raising disconnection you said now everything is fixed and I had requested for atleast a week trial. but you guys denied. now enabled free 5 days trial and charing me for that

@ACTFibernet Please for Gods sake stop sending me twenty texts a day about my net bills!!! and please stop calling me unnecessarily 🙏 I complained about it to customer care but looks like it doesn’t work!! Please stop calling 🙏🙏🙏

@ACTFibernet downtime in internet very frequent... Complaints logged in act app has no use for resolving for permanent solution

@ACTFibernet Ticket No:SR10834853804462 ..Again.. Internet is not working. I have complained in the morning and have also called twice and reminded for the same. I have been told that by 8 Pm the issue will be resolved.I have to close my office due to internet issues.

@ACTFibernet there is no internet connectivity since 7 hours. Please help.

@ACTFibernet Can someone please update me on my query. Act only knows to make customer but not Act promptly. I have handed over the router on 15th Jan. I need to know the status of the router and incorrect rental charges refund.

Really pathetic service by @ACTFibernet. It’s going to be more than 10 days still they haven’t resolved the issue.

@ACTFibernet I have been trying to get my new connection installed for the last 10 days! Your service is #Pathetic. I want a refund of my Rs. 4953 that you have taken from me! #Refundmymoney #Sortitout #GivememyMoney

@ACTFibernet - We at splendid Skyline apartment Singasandra Bangalore are really feed up due to frequent discount in internet of ACT from past 2to3 months. We have escalated this topic many times. But no permanent solution. I request to look into this matter and react to it.

@ACTFibernet I guess I should have opted @HathwayBrdband or @TikonaTIL instead of this worst @ACTFibernet . your service sucks! Repenting now!

@ACTFibernet I don't have yup tv subscription. Still being billed and wavier is rejected. I have to call every month for this and nearly a year this issue is continuing and finally it time to say bye to worst customer service. I would have called minimum 40 times for this.

See this folks after nearly two months act responds to my tweet hoping for resolution and asks for feedback pitty @ACTFibernet

@ACTFibernet Dear Patron, Today your ACT Fibernet ACC will be Disconnected due to non-renewal of your subscription amount of Rs.2326/- for uninterrupted service Pay immediately via......kindly ignore if paid. Team ACT