ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 4: Problems at ACT
ACT is having issues since 08:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Chennai, Chhindwāra, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 2 hours ago |
|
Delhi
|
Internet | 3 hours ago |
|
Chennai
|
Total Blackout | 3 hours ago |
|
Chhindwāra
|
Total Blackout | 7 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MayaRao (@MayaRao) reported@methalafan @ACTFibernet @ACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.
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Krishna C V (@Krishna09716753) reported@ACTFibernet, I am highly dissatisfied and disappointed Your sales chase till payment, and they don't even check whether the service is active. It's been more than 24 hours. Your team called me about the activation and said the account would be activated in 15 minutes.
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Akshay (@Akshay20031025) reported@ACTFibernet By when will it resolve the wifi is not working from 29th and still there is no update no call from technician??
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Nareshkumar Narayanwal (@nwalnaresh) reported@ACTFibernet What has been done since when your Technician visited on 10 Apr? Since how long poor or inadequate service by you vs payment received
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suprateek (@suprateek13) reported@ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise
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vinay soni (@vinaysoni380) reported@ACTFibernet @ACTFibernet Really pathetic service. Old request is closed saying battery changed, but the condition is same. No power backup in the the wifi connection. As soon as power goes it gets off. SR10280055627718 new is raised.
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Bengaluriga (@NanBengaluriga) reported@ACTFibernet This is not at all acceptable. Provide service to the customers in Karnataka in Kannada. #serviceinkannada #kannada
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Arocks Adi (@Arocks_Adi) reported@ACTFibernet 3+ days downtime!?!? That’s it I’m not choosing ACT for my next time. You just lost a long time customer. 👎
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Rahul S (@sadekar_rahul) reported@ACTFibernet There is no response from customer care, the call goes pending with more than 30numbers in waiting.. There is no proper Timeline for resolution. Everyday just keep getting message the issue will be resolved within 4 hours.
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Babu (@Babu245489411) reported@ACTFibernet @ACTFibernet Engineers waiting for HQ approval = zero action. Over-selling without infrastructure, no backup, no workaround, no ownership. Customers paying, service missing. Reality exposed. #ACTFibernet #PoorService #InternetDown
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Dilan gowda (@Dilangowda) reported@ACTFibernet @ACTFibernet Its been 6 days still not got the internet yet! You mentioned 48 hrs. My work is entirely dependent on the internet. This is very pathetic service from ACT. Please refund my money and disconnect the service. I have decided to get @airtelindia service
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Haiku (@riceofsushi) reported@ACTFibernet We signed up yesterday for a 100 Mbps connection (CAF 102800585515) & paid 3 months in advance. Promised installation yesterday or today by Navya (97408 31843). Since then, there has been no response to calls/WhatsApp. Customer support escalation also unresolved.
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Manamaboy (@Manamaboy) reported@ACTFibernet woes commences. Down for 2 days & no customer support is responding. Chat is useless & no solution in sight. Online classes impossible to attend
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Md Fuzair (@MFuzair) reported@ACTFibernet Is this the way of providing the Internet services. As a customer I have raise no of ticketand still I didnot have permanent solution. SR10179948467044 this is resolved without solution again I raise tckt#SR10180099838774 plz help me with resolution @Bhatti_Mallu sir
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Gayatri (@iwrite2xpress) reported@ACTFibernet I have raised upgraded plan request almost 2 weeks ago and paid the required amount promptly. To this day it wasn't resolved and on top of that your support team were consistent in giving false promises. Yours has to be the worst downfall in customer care.
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ಶರತ್ ಸಿಂಹನ್ ಸಿ ಎಮ್ (@SharathSimhan) reported@ACTFibernet I can see the damage right in front of my house. But I can't see any of your staff working to restore it. It's been more than 24 hours. I didn't see anyone come here. Please get me in touch with the field staff
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MayaRao (@MayaRao) reportedACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.
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Rajat Hegde (@rajat_hegde) reported@ACTFibernet Internet is not working since yesterday. We are unable to work from home. Never faced such delay in resolution with Airtel in my parent's home. I think it is time to switch. SR10280063009274
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Praveen (@praveenjayak) reported@ACTFibernet I got a call from sales team saying if you buy a new connection we will give you flat 1000 rs discount and also Install the connection same day. I paid the amt yesterday neither I got 1000 Rs nor the service is installed. I cheated by your sales team. Ac 101800834944
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Deepak (@sdeepak_01) reported@ACTFibernet @ACTFibernet Issue is still unresolved even after 3 days. All work getting disrupted due to no internet
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Siddanth Reddy (@sidhu_6921) reported@ACTFibernet My regular A Max 500 plan cost has changed from 2400 to 3900 all of a sudden. What is this? Why would I continue this if it costs more than 50%. DM to help and for details.
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Nareshkumar Narayanwal (@nwalnaresh) reportedWhile availing @ACTFibernet it was mentioned all rooms will have good connectivity, actually it is not as ur technician confirmed. Are you following ethical practice of payment vs service by you? Since when report submitted by your technician, what action taken? @DoT_India
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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Rajesh Gummadavelli (@RajGummadavelli) reported@ACTFibernet SR10179987489174, Raised request on 28 Apr, promised shift by 30 Apr. ACT Fiber still living in 29 Apr timezone, tasks pending, issues piling, even connection closure stuck. Truly redefining deadlines. #ACTuallySlow @jagograhakjago
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet one of the worst internet network SR10280013087124 almost 5 days over there is no fix on internet, even the technician don't receive calls and if any delay means they charge late fees if bill missed, first fix your service, if stil same i wil disconnect..
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veerana gowda (@veeransg5) reported@ACTFibernet Please note that this ridiculous problem of not being able to find a power source for the junction box is completely unacceptable. It is blocking my work, and I do not wish to continue as a customer of this internet service provider if the issue is not resolved by Monday.
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Piyush Bohra (@piyushbohra) reported@ACTFibernet it's been 3days and I'm still waiting for your team to resolve my internet issue. I need your team action this asap.
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Nimish S Salpekar (@nimmo17) reported@consaff Please help. I've been a customer of ACT for more than 10 years, such a pathetic service I'm receiving from an esteem service provider called ACT. #ACT #ACTfibernet
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Aman Chowdhury (@AmanChowdhury_0) reported@ACTFibernet Could you pls help me what is the issue, are you taking this for granted? It’s been 2 days and no update. What ******** is this? @ACTFibernet