ACT Outage Report
Why is my ACT service not working?
Service-wide status: ACT
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
ACT signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.
- Service-wide signals
- Service-wide baseline
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (71%)
- Wi-fi (21%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Kanniyākumāri, Bengaluru, Chennai, Hyderabad, New Delhi, Coimbatore, Chhindwāra, Delhi, Visakhapatnam, Mumbai, Shimla, Kallakkurichchi, Pune, Guntur, and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Kanniyākumāri
|
Wi-fi | 11 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Chennai
|
Wi-fi | 14 hours ago |
|
Hyderabad
|
Internet | 18 hours ago |
|
Hyderabad
|
Internet | 24 hours ago |
|
New Delhi
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Janani (@njan85) reported@ACTFibernet When are you going to fix the issue that’s now running in third day with ETA revised by default for third time without any update. Just fooling customers by saying fastest broadband but doesn’t have the resources to fix issues. One of the worst service provider
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eva (@evabuilds) reportedand we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.
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Vi (@vicky2ooo) reported@ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.
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nobody (@yudish_dsy) reported@ACTFibernet SR10381745646584 - day 2 of asking the best support team to resolve my issue which usually takes 4 hours to be solved, it seems once you are an old customer the treatment is different
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Dinesh (@Dinesh72521026) reported@ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet Your representative assured me the issue would be prioritized,resolved, and closed within 3 days. LIt’s been a week.Please stop making excuses and resolve the issue as promised.Please raise another disconnection request without making excuses.I need disconnection req immediately
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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Manisha Sharma (@ManiManisha) reported@ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?
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Canute Angelo (@08aca24) reported@ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.
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Suman Kumar (@sumanpsk) reported@ACTFibernet your service sucks
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Surajit Mitra (@Surajit14) reported@ACTFibernet This has become a regular affair. I have very little confidence of absolute solution.
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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Deepa Vasudevan (@dvasusg) reported@ACTFibernet more than 2 days of repeated complaints and internet is not working. My aged parents are tired of calling and registering complaints. ticket number SR10881838631024. This has been going on for months. Can this be escalated pls?
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Rachit Mishra (@rachitmishra5) reported@ACTFibernet 3 times in a week my internet has gone down. I'm amazed at what kind of service you're providing. You should be ashamed for looting people of their hard earned money by providing such abysmal quality of internet. Have some shame and kindly "act" if you have any ounce of accountability left in you. SR10281702819744
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Naveen kumar (@snaveen286) reportedPathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.
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_DrauGr (@_DrauxGr) reportedUnable to login with mobile number even though it's valid.please help @ACTFibernet
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Singh Ranbeer (@socialevil2002) reported@ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.
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Against cockroach party. (@MadhuShett64784) reported@ACTFibernet @PrabuPrithik Primarily ask your staff Mr Sriram to respond to multiple calls (8925820780)for service,next advice him to be calml while your customer calls out of frustration.Advice him not to shout around with your client,we are not receiving free service.More than 20 calls went unattended.
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Sanjay Sachdeva (@SanjaySachdeva_) reported@ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution
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Mohammed riyaz ali (@Mohamme16541905) reported@ACTFibernet Since when you people are working its been a day and issue has not yet resolved. today i have been marked as LOP who is the responsible?? Why every time there is an delay for resolving it. #worstservice #internet #hyderabad
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Suman Kumar (@sumanpsk) reported@ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.
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𝕽𝖆𝖓𝖏𝖎𝖙𝖍 (@RanjTweets) reported@ACTFibernet what a Shame ..internet not working for straight 3 days no one attended or called . Just messqges from Act saying its taking longer . Rmp 9976855556
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Sailesh Damani (@sailesh_damani) reported@ACTFibernet ACCOUNT No : 102015011772 I had opted for 3 months billing only for router. It should be back to monthly billing now. I am getting notifications that it will be 3 months billing. This is not acceptable. When I try to raise an issue via your bot it is not working
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Singh Ranbeer (@socialevil2002) reportedDon't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!
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tanuj raj (@tanujrraj) reportedGenuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏
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Cassius lay (@koushikadi) reported@ACTFibernet Internet down since 3 days. No resolution provided. No customer care support.
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Yogesh Bhardwaj (@YogeshB20643297) reportedAgain the Internet is down, what a waste of time @ACTFibernet
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet
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Sreekar (@sreevajhala) reported@ACTFibernet Day 2 of no response or Support
ACT detected incident history
These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.
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Detected:
No end recorded. This alone does not establish the current status. -
Detected:
No end recorded. This alone does not establish the current status. -
Detected:
Detection ended: (17 minutes) -
Detected:
Detection ended: (8 minutes) -
Detected:
Detection ended: (39 minutes) -
Detected:
No end recorded. This alone does not establish the current status.
What to do if ACT is not working
Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting ACT; report your own experience using the report button above.
How to interpret these reports
Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works
ACT outage reports by location
Choose a location to check local ACT reports and activity.