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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 62% Internet (62%)
  • 26% Wi-fi (26%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.

CityProblem TypeReport Time
Chennai Internet 18 hours ago
Hyderabad Internet 19 hours ago
Bengaluru Wi-fi 21 hours ago
Bengaluru Internet 2 days ago
Bengaluru Internet 2 days ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ruchithakur03
    Ruchi Thakur (@ruchithakur03) reported

    @ACTFibernet Internet has not been working since Friday and there has been no resolution from your end. What bad service!

  • SBajaj06
    SBajaj (@SBajaj06) reported

    @ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!

  • Miru6695
    Mrinal Pandey (@Miru6695) reported

    @ACTFibernet Hi @ACTFibernet it is working now but pls explain to me how will I be able to work if I have night shifts on 1st sometime. How do postpaid bills get generated without interrupting service? I understand not being able to login but why service will not be available, I want to know

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet Internet is not working since yesterday 10 PM. It’s going to be 12 hours and not sure when services will be restored? How to do work if this kind of service is provided from ACT. Can you let me know when i will be able to use it and do something?

  • KrishnKiKanya
    UnApologetic Hindu (@KrishnKiKanya) reported

    @ACTFibernet @Hemanth20046222 Dude two weeks back two days no internet due to rain. Now again the same issue. How are we compensated?

  • v_sprabu1586
    Sooriyaprabu Veerasamy (@v_sprabu1586) reported

    @ACTFibernet Thank you for your prompt reply. I am expecting a resolution right now as it's impacting my work, and please make sure that this does not happen again.

  • YashSsm
    yashwant singh (@YashSsm) reported

    @ACTFibernet @ACTFibernet 1-2 days down is a glitch. 7+ days with no internet is a failure. Apologies don’t connect us — fixing it will.

  • Suraj_A_Jain
    Suraj Jain (@Suraj_A_Jain) reported

    @ACTFibernet before delivering the fire stick why is the charges already charged. And the customer care is also not responding. Is this the service you provide.

  • ImThamizha
    Thamizhan (@ImThamizha) reported

    @ACTFibernet Ticket SR10380556056823 has been closed. Why are we on earth to close a ticket with out giving a resolution??

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet Useless fellows the issue has come back SR10180534803214

  • itdiaryofficial
    Parth Tripathi (@itdiaryofficial) reported

    Guys @ACTFibernet my internet is not working. My work is affected. Please help me

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet At the earliest is the same response I've been receiving since May 29. The outage started on May 28,Why are customers being given inaccurate updates?Please stop sending generic responses and provide a truthful status big liars you are

  • TheJahangirAlam
    Jahangir Alam (@TheJahangirAlam) reported

    @ACTFibernet Don't appreciate template response. Need to fix the issue asap

  • mohanty_sambit
    Sambit Mohanty (@mohanty_sambit) reported

    @ACTFibernet SR10180478714564 it supposed complete bg yesterday but till now I have not received any call or any update on this..when can I expect to be done. All the customer care executive are telling different different story on this

  • _rahulgopal_
    Rahul Gopal 🥗🏋🏽️🔫🥁 (@_rahulgopal_) reported

    Hey @ACTFibernet how is one supposed to get in touch with support? I’m trying to move my connection and the link keeps failing and your chatbot is useless.

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet I’m filing a consumer complaint tomorrow

  • Engineer_Libran
    Valar Morghulis (@Engineer_Libran) reported

    Dear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻

  • Binitagarwal7
    Binit Agarwal (@Binitagarwal7) reported

    Worst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.

  • premjeetsingh4u
    PREMJEET SINGH (@premjeetsingh4u) reported

    @ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently

  • kashipboyina
    kashipboyina (@kashipboyina) reported

    @ACTFibernet It has been almost 4 days, and the issue is still pending. We have checked your app, but there is no update available. I have also tried contacting your technician several times, but no one has answered the calls. This is not the right way to handle customer concern...

  • Spoider9
    spider Man🗡️ (@Spoider9) reported

    @ACTFibernet I want it to fix it by today . I have already lost 2 days . I don’t have any leaves left for tomorrow . Please fix it by today itself

  • Invest__India
    P S 2.0 (@Invest__India) reported

    @ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924

  • jaidev365
    jaidev (@jaidev365) reported

    @ACTFibernet Service is worst while asking for subscription we get continuous calls however once paid to install the connection no one comes.i am waiting from morning.committed a time of 9.30 am and it's 12 now .I had to take off from my office today because of false commitment

  • ganti_rao
    Ganti M S Rao (@ganti_rao) reported

    @ACTFibernet Appeal to resolve the issue with quality and safety at customer's satisfaction Please do not rides over customer head leaving job in a very bad shape

  • bruce_not_wayne
    Vineet Chhabra (@bruce_not_wayne) reported

    @ACTFibernet my ticket is closed again and again Ticket SR10280485792024 I want to cancel the connection, not sure why your team is closing this ticket Pathetic customer support you guys have

  • ateeq686
    Shaikh Ateeque (@ateeq686) reported

    @ACTFibernet why can't u guys fix the issue .. internet itself is down now ...

  • UtkarshMundra14
    Utkarsh Mundra (@UtkarshMundra14) reported

    @ACTFibernet such a poor service Will never recommend to anyone Specially in Jaipur #fibernet Bad service response. Least bothered staff

  • Benlita_Pinto
    Benlita Pinto™ (@Benlita_Pinto) reported

    . @ACTFibernet your team did 'maintenance' yesterday & completely broke my internet. Router WAN IP is 0.0.0.0. Regular customer care is useless anyway. Fix this immediately! Every time you do your stupid maintenance, your employees mess up & leave me with no Internet for a day!

  • 94sahil
    Mohammed Sahil Akbar (@94sahil) reported

    @ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804