ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (19%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, New Delhi, Hyderabad, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nisha Barua
(@NishaBarua9) reported
@ACTFibernet Facing major issues with our connection ever since we got it! Really disappointed with ActFibernet. Please refer to all our complaints [reg no.9810715893, Delhi]. My connection is hacked and thru that my mobile and security camera! I have enough evidence collected.
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Vinayak
(@Pokalavinayak) reported
@ACTFibernet @ACTFibernetHYD @ACTFibernet : ACT Sales guy not responding to the call after receiving payment. I have written 3 emails in last 5 days only response I got is we are seriously looking into it but no resolution provided so far.
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Rishab P Doshi
(@RishabPDoshi1) reported
@ACTFibernet @ACTFibernet still waiting..did not get any call and any texts..#worstservice means ACT customer care
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Vijay Karthik
(@icemangoiya) reported
@ACTFibernet What kind of service it id wherein I can't even call tech support and put in shifting request?
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Kaustav Das
(@KaustavaDas) reported
@ACTFibernetHYD @ACTFibernet internet is not working for the past 5 hours in Pacifica Hillcrest, Financial District. Have raised ticket SR10167547874084 for the same. Need assistance urgently as internet doesn't work in this area. Please let me know why such constant outages
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Nisha Barua
(@NishaBarua9) reported
@ACTFibernet Your engineer/linemen can't be trusted now on.. our cyber security is at great risk. Going to lodge an official complaint with Delhi Police.Have already met DCP South regarding this issue.
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ambadas ujjvale
(@ambadas_ujjvale) reported
@ACTFibernet Pathetic service and you may loose a loyal user and I’ll definitely share my experience with the other 6 users who received connections from the junction box located at my house #highspeed #internet #fastestbroadband
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Santosh Kumar🇮🇳
(@I_ss_santosh) reported
@ACTFibernet @ACTFibernetHYD internet not working since morning. Can you fix it asap. #actfiber #nointernet
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S P SAHU
(@SPSahu2016) reported
@ACTFibernet Fraud Alert..!!Do not avail their service.Requested for disconnection due to poor connectivity & pathetic service .3 months back connectivity stopped. But still generating BILL each month&After repeated followup der is no response @BandBajaateRaho @jagograhakjago
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Sonia Kapoor
(@sonia_kapoor) reported
@ACTFibernet You have been looking at it since April 11. What I need is a resolution on time. I was promised that it will be fixed by 1 pm yesterday but you kept increasing the time and now it was 4 pm which is also over. What next?
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Manu P Toms
(@manutoms) reported
@ACTFibernet Sadly, you have come up woefully short this time. I got the latest update: Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 15-Apr(DD/MM) 07:30 to 09:00AM. Team ACT Act, dear ACT.
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Sarcastic Indian
(@Ajace2022) reported
@ACTFibernet I never received a call on my number however I am facing an issue now and your customer care isn't picking up their phone been on hold for 25 minutes
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Vishal Bysani (VB)
(@Vbysani) reported
@ACTFibernet your chat bot is of no help nor your sales man. Internet has been down since day before 11th April and none has responded to complain no : SR 10367494316964
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Priyanshi Poddar
(@priyanshi53) reported
If you want a terrible, complete bs network and service experience take @ACTFibernet in Bangalore. Most frustrating thing ever.
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Waseefullah S
(@Waseefullah_S) reported
SR10267524629972 Without any resolution SR is resolving by the respective team, I have reopened multiple times but no solutions yet, @ACTFibernet @DoT_India
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Rishab P Doshi
(@RishabPDoshi1) reported
@ACTFibernet 1 decade will be enough to resolve the issue..why you guys just doing copy paste of comments and sending . I have reported this via Twitter 3 weeks ago n still waiting for call n your saying team is looking for resolution
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UPSCFOREVER PVT LTD.
(@UpscforeverL) reported
@ACTFibernet And now I am going to take legal action after this. Without any resolution you have closed my complaint again and again...now after mentioning on Twitter too @ACTFibernet @jagograhakjago
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Tech Shan®
(@TechShan) reported
I have no idea how @ACTFibernet is even in the internet business in 2023. Got the money & 2 weeks still no line . Their box is just below my door. When asked to cancel and refund the sales guy never answers call. A company with 0 customer service, sloppy network , rude staff…
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Sonia Kapoor
(@sonia_kapoor) reported
@ACTFibernet it's the third day and my #Internet is still not restored. Your service eng is not even picking up my phone! Pathetic service!
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A.S
(@reachcas) reported
@TechShan @ACTFibernet Once upon a time ( 2013-2014)their service was really good.
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mohammed0.2
(@soha__il) reported
Worst internet , worst coustomer service in Hyderabad ,, plz resolve my problem @ACTFibernet @ACTFibernetHYD
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Dr. Prudhvi Raj
(@gnpr4u) reported
Worst service by @excitel_rocks at my location... Internet issues are happening for 2 or 3 days in almost every alternate week since past few months This time issue is since 3 days Not resolved till now Looking forward for any connectivity from @JioCare @ACTFibernet in my area..
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prasanna
(@prasannaaa415) reported
@ACTFibernet Worst support for requested monthly breakup bills . Service is becoming worst as rhis becoming the no1 broadband service in banglore . Sad know this is no 1 broadband in banglore
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Vijay Karthik
(@icemangoiya) reported
@ACTFibernet worst app designed, raising shifting request is so painfull. Can't even speak to tech support it's all IVR,fooling genuine customers.
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Vijet Hegde
(@RajaramVijet) reported
@ACTFibernet Internet goes off when power goes off. Building has power via generator but you service does not resume. #actfibernet
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Piyush Sharma
(@piyushsh0003) reported
@ACTFibernet you guys are just pathetic at treating customers the right way! I took a new ACT connection in HSR, Bangalore just two weeks ago and ever since I have been struggling with frequent internet disconnection and slow speed. I raised 3 requests and been still struggling.
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kapil
(@KapilPrakash9) reported
@ACTFibernet Since yesterday it is not working and you're telling the same thing.
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m.shahi
(@mshahi3) reported
@ACTFibernet @ACTFibernetHYD no response from your side i have transferred money within a minute but when it's your turn to refund till now not received. My other friends who are using your service also surprise to see your customer service.
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Shashi
(@shashmoh) reported
@ACTFibernet I had paid 4195 for 3 month plan but had to close the connection because of delay in activation. Router and ONT decide have been returned. Refund ticket has been closed without resolution. Care to help?
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Sonia Kapoor
(@sonia_kapoor) reported
@ACTFibernet On repeat checks your customer service person hangs up the phone without providing a definite answer!