ACT

ACT Outage Report

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

ACT Outage Chart 03/01/2024 06:05

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Will ACT compensate me for the outage?

The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  1. Internet (70%)

    Internet (70%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. E-mail (2%)

    E-mail (2%)

  5. Phone (%)

    Phone (%)

  6. TV (%)

    TV (%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Jagtiāl, Nellore, Hassan, Vijayawada, Chennai, Varanasi, Salem, Ahmedabad, Coimbatore, Cochin, Madurai, New Delhi and Pune.

Loading map, please wait...
City Problem Type Report Time
IndiaHyderabad Internet
IndiaBengaluru Internet
IndiaHyderabad Internet
IndiaHyderabad E-mail
IndiaHyderabad Internet
IndiaBengaluru Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • atts21 Atanu Chakraborty (@atts21) reported

    @ACTFibernet what is the ETA for service tickets? My internet is down since yesterday night and till now there is no resolution to it. Can you please share an update?

  • _tirma A (@_tirma) reported

    .@ACTFibernet net is down, please sort it out. I need to work.

  • manmeet67105494 manmeet singh (@manmeet67105494) reported

    @TVRao95212094 @ACTFibernet Very poor service and unprofessional behaviour by the company i have also faced similar problem better to switch

  • gangula_reddy Venugopal Reddy (@gangula_reddy) reported

    @ACTFibernet Friday onwards chasing on service request to get appropriate information the thing they are doing is they are closing ticket as it is without any proper information and without any call back even after requested multiple times SR10156631737255

  • bootvm Vishnu (@bootvm) reported

    @ACTFibernet After 5 days, now again facing slow download speed raised SR10856801685192. Please check.

  • JitanPattanaik Jitan Kumar Pattanaik (@JitanPattanaik) reported

    @ACTFibernet Jokers,every day u buggers will raise a service request n close in the night n again in morning, there will be no internet n you shameless people will raise a service request 💪taking a credit for that n so on

  • anurag2090 Anurag Gupta (@anurag2090) reported

    @ACTFibernet Please resolve the internet issue asap. Has stopped working from 11 o'clock. And it has become quite frequent. @airtelindia @reliancejio #JioFiber when are you guys going to start providing service in this area - Bangalore - 560075? Waiting since long time now.

  • pad_locked Rashmi Ratnakaran (@pad_locked) reported

    Had the #worstexperience with @ACTFibernet . On requesting for cancellation your #CustomerService provider tells me that I have to return the router or pay Rs. 200 to keep it. During Lockdown. Why do you bully your customer into keeping your subscription?!

  • premsivaa sivasamy ponnusamy (@premsivaa) reported

    @ACTFibernet It has been disheartening for the last twenty days your internet service. Very often it is being disconnected. Even after repeated requests and mails, the response is unsatisfactory. If it is not rectified most of the customers in our area will go out.

  • mrinal_s_p mrinal shekhar puri (@mrinal_s_p) reported

    @ACTFibernet what kind of service is this? Facing issues since 7 April and your team is marking dispute as addressed without even resolving it. Pathetic service and response. Don't why did I take connection from ACT. PATHETIC SERVICE

  • MadhanK85233540 MadhanKumar (@MadhanK85233540) reported

    @ACTFibernet Still now no call Received from your act team SR : SR10356781796448 SR : SR10356848708872 THIS COMPLAINT ARE OPEN STATUS FROM YESTERDAY BUT NO RESPONCE FROM YOUR ACT TEAM FIELD PERSON : RAJAMOHAMMED ( 7550045655 ) CLOSED MY COMPLAINT WITHOUT MY PERMISSION

  • chiragsoneta29 Chirag Soneta  (@chiragsoneta29) reported

    @ACTFibernet i have an issue with my billing please arrange a callback

  • Mohdfirdous1 Mohd firdous (@Mohdfirdous1) reported

    @ACTFibernet My issue is not yet fixed. I dont understand why cant a technician can call me and check.

  • Senthil74908236 Senthil Kumar (@Senthil74908236) reported

    @ACTFibernet Respected sir, My internet is not working,it is not properly installed by technical person, (Act tech guy +918056323005) who visited my house he said I don't drilling machine,so he given direct connect M Senthil Kumar 8951227701 Account number: 114525348875

  • gbijoy Bijoy G (@gbijoy) reported

    @ACTFibernet I did DM u my Contact no. Now again the tkt is closed without resolution. This time a local technician of urs calls and shares a complaint no SR10156515221601. Pls acknowledge when the resolution is expected

  • SahilKh13767398 Sahil Khan (@SahilKh13767398) reported

    @ACTFibernet my SR10156819254658 solve my problem or disconect & refund my amount.very bad experince your costumer care persons using bad languages not giving me a correct answer.

  • Pravinkathare pravin kathare (@Pravinkathare) reported

    @ACTFibernet I hve raised 3 complaints since May 6 about refund because there was false Claim made by ACT to provide me the mnthly bill when they asked me to pay for 3 mts agreed upon which they turned done the condition & I hve disconnected immediately nw Refund Issue since then

  • RGVzoonin SiyaRam (@RGVzoonin) reported

    Dear, @ACTFibernet @ACTFibernetHYD @ActfiberC I am really fed up with the service , Issue was raised 6 days back and nobody called and resolved tie issue. I was calling daily to customer dump *** people who doesnt even know what to day. they say only false commitment .

  • MadhanK85233540 MadhanKumar (@MadhanK85233540) reported

    @premsivaa @ACTFibernet GO ON ASK ALL CUSTOMER MOVE TO OTHER NETWORK BECAUSE ACT TEAM WILL NOT SOLVE ISSUE AND THEY WONT THINK ABOUT YOUR COMPLAINT

  • MadhanK85233540 MadhanKumar (@MadhanK85233540) reported

    @ACTFibernet I got Call from Act social media escalation team but that person not listening my issue just holding my call and disconnected i have a call record

  • Pravinkathare pravin kathare (@Pravinkathare) reported

    @ACTFibernet And when disconnected they are just raising complaint tickets daily but without any solution for the refund. When you cannot hold your promise don't offer them. I need an urgent solution for this refund

  • OmerFar69904709 omer (@OmerFar69904709) reported

    @ACTFibernet I don’t give u importance anymore as ur service is just waste

  • shashanka_ssrc Shashank (@shashanka_ssrc) reported

    @ACTFibernet the best broadband in Bangalore(so called). We have act internet from last 2 years and it was going smoothly, then WFH comes into the picture and ACT started plying a villain role. We lost connection(for whole day) 3 to 5 times in every month. Very poor service.

  • AsgarSyed12 Syed Asgar (@AsgarSyed12) reported

    @ACTFibernet I request you guys to please fix my internet problem,why is it so slow? I have always paid the bill on time, and I'm the only one who uses internet in my house, but still I get a very poor speed of internet... I request you guys to solve this problem...

  • subatomic Karthi (@subatomic) reported

    @ACTFibernet Yes, Thanks. The issue is resolved.

  • _sjoshi Santosh Joshi (@_sjoshi) reported

    @ACTFibernet I am really tired making calls to your service center. Why is it such a difficult thing to resolve a simple billing query?

  • sbrvasishta94 Supreeth vasishta (@sbrvasishta94) reported

    @ACTFibernet Internet speed has decreases drastically from yesterday in spite of being in FUP. Calls not picking up, Support portal on App is displayed blank. It's causing lots of problems to work. Will u compensate?

  • sureshk_u Suresh (@sureshk_u) reported

    @ACTFibernet opted for 3 months plan and paid in advance now my connection got suspended because nonpayment of balance for 6 mths plan. call center guys has no clue and saying pay the due. worst service now this one adds to it. Not sure some ppl running it or bhagavan barosa me

  • shadabjamil shadabjamil (@shadabjamil) reported

    @ACTFibernet Let me know if you want more than one month time to fix the issue. It has been more than one month and you failed to fix the issue. While calling ur engineers,they are suggesting to use laptop with LAN cable for one to two days than only we can help you..

  • srshamit shamit rathi (@srshamit) reported

    @ACTFibernet internet service is down from yesterday. No response from your side on status of resolution. No timeline of resolution provided. Complaint # SR11756827573542