ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (28%)
• Total Blackout (6%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Ahmedabad, Chennai, Bengaluru, Coimbatore, Chhindwāra, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	1 hour ago
Delhi	Internet	12 hours ago
Ahmedabad	Internet	19 hours ago
Chennai	Internet	23 hours ago
Bengaluru	Internet	1 day ago
Hyderabad	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anurag (@anurag_abk) reported 2 minutes ago

  @ACTFibernet @ACTBangalore SR10279860150194 There is no resolution, and wifi is still not working from ~10 hours. The technician came and left without fixing. Including me around 8 people in my neighborhood are facing issue.

• 
  Aswin (@Aswin657939) reported 4 minutes ago

  @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

• 
  Ami (@ammitas12) reported 7 minutes ago

  @ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 7 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 10 minutes ago

  @ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.

• 
  ABHISHEK REDDY (@abhishekreddy95) reported 10 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE

• 
  Nitesh Singh (@NiteshS62998787) reported 10 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  Jagyanseni (@SweeTie92083310) reported 17 minutes ago

  @ACTFibernet Shame service @ACTFibernet

• 
  DataBites (@yashjaiswaalll) reported 17 minutes ago

  @ACTFibernet What the actual **** is wrong with you pathetic, limp-dicked bastards? Do you sit around all day sucking each other's tiny ***** instead of doing your goddamn jobs? U ******* retard bastards listen up here u ***** pig faces, My ticket - SR10179878376514 FIX IT NOW

• 
  Jagyanseni (@SweeTie92083310) reported 20 minutes ago

  Internet down since today; Ticket SR10279909602684 still unresolved. Entire area affected. Support only giving ETR (23 Apr, 1st half) with no concrete update. This is severely impacting my work. Need immediate escalation to higher team and urgent resolution. @ACTFibernet

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 21 minutes ago

  @ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?

• 
  Sayyed Tausif (@sayyedtausif92) reported 22 minutes ago

  Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

• 
  Raja M (@Rhythm_Reverie_) reported 22 minutes ago

  @ACTFibernet @jagograhakjago How do you guys are in business ? Because none in your company understands the meaning of customer service.

• 
  Mohammed Nadeem (@9959073455) reported 25 minutes ago

  @ACTFibernet it has been three days since my internet service is down and still no response from @ACTFibernet in Hyderabad. Ticket ID SR10179863762624.

• 
  Natarajan Venkat (@natarajanv88) reported 31 minutes ago

  @ACTFibernet let me know if you need the call recording where your rep confirming service wont be disrupted and pending due will be waived off. More details on my email to help desk & nodal officer.

• 
  Nitesh Singh (@NiteshS62998787) reported 32 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 33 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  Praneeth V (@PraneethV12902) reported 33 minutes ago

  @ACTFibernet ACTFibernet Your ticket SR10179796368604 was closed claiming the issue is resolved, but now there's another outage again! This is ridiculous and completely unacceptable. How many times will you close fake tickets while customers suffer? Fix this new outage immediately

• 
  Raja M (@Rhythm_Reverie_) reported 35 minutes ago

  @ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for

• 
  Adi (@Travellingpant) reported 36 minutes ago

  @ACTFibernet Again a template answer does it take 3days to solve a problem with internet?

• 
  Naveen Janardhanan (@njana290380) reported 36 minutes ago

  Listing a plan on your app, make the customers to pay & then denying the very service is a pure scam. #actfibernetscam. Have told them clearly- either you provide what I paid for else refund the money. Don’t scam your own customers @ACTFibernet . Req amplification of this tweet

• 
  Mohit Senapati (@MohitSenapati) reported 38 minutes ago

  @ACTFibernet internet down from quite some time now, despite raising ticket. Kindly resolve at the earliest.

• 
  Neeraj Verma (@NeerajV70007257) reported 39 minutes ago

  @ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475

• 
  yegayega (@YabaBabaYega) reported 40 minutes ago

  @ACTFibernet - stop harassing and calling/sending whatsapp messages. You have sent me 10 calls in 1 hour asking for subscription enquiry. I don't want your ****** internet service. *******.

• 
  Rohan Thakkar (@rrthakkar1411) reported 41 minutes ago

  @ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.

• 
  Chandra Kanth (@Chandra27909126) reported 48 minutes ago

  Worst service @ACTFibernet

• 
  yogesh sharma (@Yogesh_mr7) reported 49 minutes ago

  There is no internet from past 12 hours wtf is going on @ACTFibernet

• 
  Kaido (@qsameer368) reported 56 minutes ago

  @ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮

• 
  Ishan Ahmad (@IshanAhmad23) reported 57 minutes ago

  @ACTFibernet I raised a complaint with Ticket No. SR11079830493484 yesterday and it hasn't been resolved yet without any action or ETA. Kindly resolve the issue at the earliest.

• 
  mahesh kumar (@maheshkumar2030) reported 58 minutes ago

  @ACTFibernet unfortunately, I’m using your Internet services last 10 to 15 days. Internet services is worst, worst worst. my my daily routine work is check the internet and give a complaint and wait for the results. Nobody is here to clear the problem or give a proper Services.