ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Darryl
(@Darryl31707749) reported
@ACTFibernet Even after asking to give call at certain timings 5hrs been passed but still no Call. Very poor service, Pls advise if I can close the service and get the Refund. Really annoying.
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Vijay
(@jayhere007) reported
@ACTFibernet No one called me. Try again. A resolution shouldn't take two weeks! @ACTFibernet
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Aswin Kumar
(@raswinKumar3200) reported
@ACTFibernet @ACTFibernet I genuinely believed installing a private Fiber connection would not result in such internet issue, please try to resolve it as soon as possible. I'm a work from home professional. Kindly if possible speed up the ticket.
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Pradeep C
(@pradriyan) reported
@ACTFibernet SR10379042590394 same complaint second time in 2 weeks. No response yet from anyone at ACT. Definitely going to miss your ETR
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SOHAIL
(@MOHAMME99246925) reported
@ACTFibernet @ACTFibernet the ETR is showing working from afternoon still not resolve u guys need 2 days to resolve a simple complaint???
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santoshshinde
(@santoshs433) reported
@ACTFibernet Internet is not working in Galaxy S7 apartment Upperpally exactly above Balaji medical shop from yesterday afternoon. We have already raised multiple complaints. Please resolve it ASAP. Mob:9912929320
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Arjun Singh
(@sahitya2018) reported
Pathetic service by @ACTFibernet I have raised complaint before 36 hours now and no resolution provided as of now. They simply keep updating the ETR. Engineer not picking up call and No point of co contact given for escalation. Really very bad service provider. SR11879046306904
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Sriram Balakrishnan
(@SriramBalki) reported
@ACTFibernet very poor customer service with opaque customer system. No ticket reference as well. A classic case of a company will fail. I am a pained customer. But mark my word this company will close in the next 2-3 years. any joker from ACt can call me at 9841002833
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Shankar
(@AlanNoble11) reported
@ACTFibernet I pay for a 450 Mbps yearly broadband plan (ID: 1030 1625 9386). For the past 10 days, I’ve been facing extremely slow Internet despite multiple complaints and tickets raised. Each time your executive calls, says the issue is fixed, takes OTP and closes the ticket.
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प्रभुकुंज | पेडर रोड
(@prabhukunj) reported
@ACTFibernet my billing dispute isn’t getting resolved by customer care.
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GuruG
(@gurugudi) reported
@ACTFibernet Incidentally, the service person is no longer picking the call
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Vaibhav
(@TheZanyVB) reported
@ACTFibernet I got the WiFi installed last week, and its already not working. Only BOT on app, and no ETA on resolution. Its been 3hrs since. Can someone please fix my internet. You guys took 3 months of advance payment and then this, that too within a week of service.
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AK
(@Mr_banknifty) reported
@ACTFibernet you are changing unnecessary for broadband plan...your customer care threating that we will discontinue your interest services.. this type of services is not acceptable you are looting from people. pl look into my problem and resolve.since one year I am ur customer
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sakshi gulati
(@sakshi_gulati21) reported
@ACTFibernet Have you found a solution? Because my account is suspended. Since it is prepaid - i should get an extension on my connection isn't it
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santoshshinde
(@santoshs433) reported
@ACTFibernet Internet is not working in Galaxy S7 apartment from yesterday afternoon. We have already raised multiple complaints. Please resolve it ASAP. Mob:9912929320
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Darryl
(@Darryl31707749) reported
@ACTFibernet Issue still not resolved. Very dissatisfied and seriously it's a bad decision to rejoin Act again. Very poor Customer service.
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Aswin Kumar
(@raswinKumar3200) reported
@ACTFibernet @ACTFibernet I have sent a DM, if you can please do check. My issue was not resolved but the ticket was closed and I have reopened again.
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Nishanth varma S
(@NishanthvarmaS1) reported
@ACTFibernet I want to change my current plan. Not able to do it app and neither the chat support is helpful. Can someone call me at the earliest?
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Darryl
(@Darryl31707749) reported
@ACTFibernet No not yet, They told me issue has been raised to the specific team and they wil give me a Call by today or Tomorrow. But not received yet not resolved yet. So pls b specific when you say issue being addressed. Looking forward for the call frm specific team. @BandBajaateRaho
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Chandrashekhar
(@CCpawali) reported
@JioCare Thanks for checking my patience, and I request you to update your database that it’s not the first time same message I am getting, And refund my all balance As I got ACT connection @ACTFibernet Shameless poor service @JioCare
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Bhujanga Rao
(@bhujangarao0292) reported
@ACTFibernet worst services
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Satheesh Selva
(@satheesh_selva) reported
@ACTFibernet Unacceptable service from ACT Broadband.I’m being charged for a 450 Mbps ACT Lightning plan, but actual speeds are <100 Mbps due to an incompatible modem provided by ACT, already confirmed by your own technician.Despite repeated follow-ups
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SOHAIL
(@MOHAMME99246925) reported
@ACTFibernet SR10579055508414 internet not working from afternoon resolve asap
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Chris Viper-1
(@bcchristopher) reported
@ACTFibernet I don’t understand why it is taking so long. You can’t be sleeping on a complaint overnight. Not acceptable.
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Saurabh Chatterjee
(@SaurabhCha15001) reported
@ACTFibernet my internet is down for more than 24 hrs, have tried connecting with the field executive for hours but there has been no proper response.He told me it will get resolved within one hour nothing has happened. Do you want me to discontinue? Ticket ID SR11079042252054
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chandra mouli
(@moulics) reported
@ACTFibernet @PMOIndia @AshwiniVaishnaw probably the most idiotic customer service help bo isfrom ACT Corp I just wanted to check which of the provider is streaming in ACT since i could not get any info on their site or on the TV. The worst part is the BOT is providing stupid response no way to speak
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vipul kumar🇮🇳
(@vipul2591) reported
@ACTFibernet Wire from your junction box is directly connected to our meter/main line, creating a serious short-circuit risk. Today is the TAT(14 Feb) but issue still unresolved. Plz take immediate action or I’ll remove the wire for safety. Also request disconnection of my Wi-Fi.
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Kunwar Divyanshu Singh
(@KunwarDivyanshu) reported
@ACTFibernet I have a payments related issue with my new fibernet connection but there is no support from your customer support. I somehow have 2 accounts created under the same number, one shows a credit amount and the other shows the same as due. #IneffectiveSupport
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Vicky K
(@Vikas_Bangalore) reported
@ACTFibernet Some of the members in sales team are giving g fake commitment to customer & making customer to pay & later on not at all receiving customer call. Please take appropriate action on such people. My money gone & there is no support from Act to activating account
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Vicky K
(@Vikas_Bangalore) reported
@ACTFibernet some of the people in sales team is working in very worst way by giving fake commitment to customer.Act has to take appropriate action on such people