ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 29 minutes ago |
|
Chhindwāra
|
Internet | 7 hours ago |
|
Chennai
|
Wi-fi | 1 day ago |
|
Hyderabad
|
Total Blackout | 2 days ago |
|
New Delhi
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reportedSeems like @airtelindia @ACTFibernet have laid off their customer support staff. This is why no one responds to our problems when we reach out.
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
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Paro (@MadebyParo) reported@ACTFibernet Do NOT make me go to the consumer court. 15 out of 30 days your WiFi is not working. Every other day your agent comes, he fixes it for 5 minutes, takes the OTP and leaves. Again NO WIFI! Pls anyone who is thinking - DO NOT CHOOSE ACT.
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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AK Singh (@AKSingh42544383) reportedHi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.
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chandrateja (@ChandratejaR) reportedHey @ACTFibernet @ACTFibernetHyd, I’ve been lied to every day since Friday about my new installation in Mokila. Every day I'm promised "EOD" and nothing happens. I only got SR10179691627789 after asking for a refund.Terrible onboarding experience. #ACTFibernet #Hyderabad
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siddarth (@doctorscalling) reportedAnd an ongoing cry over pathetic airtel team. 3 calls to customer care, 9 days post paying for connection, I get excuse. The ship is stuck in Strait of Hormuz..for god's sake, I got LPG filled last week Anyways.going for ACT connection @ACTFibernet @Airtel_Presence @airtelindia
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maymay (@deepali4545) reported@Airtel_Presence @ACTFibernet can you please help me port from airtel to ACT? Can you please reach out to me. I will share the address details with you.
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Priyanka (@priyabala22) reported@ACTFibernet broadband is not working for past 12 hours. Raised complaint in act app. No resolution yet. Ticket no. SR10279692219674. Please check on this asap
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manuvachanam (@manuvachanam) reported@ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet I contacted the ACT Customer Care Divya at 2.15pm today for an OTT package but she was confused. How will I shift from Airtel to ACT if your Customer Care is difficult to communicate with?
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet I hv 2 submit my project tom. The outage ws not planned. All of a sudden I got an outage message today and it will gt resolvd by tom 7:30 PM evening. The outage 4 more thn 24 hours is nt at all acceptable. Who is responsible 4 my project delay becoz of ur unreliable service?
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday
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Chamandeep Singh Kapoor (@NanakFarms) reported@ACTFibernet my Internet is not working from 5 pm today and I updates till now .
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SRKriz (@srkriz26) reported@ACTFibernet @FiberAct How do I talk to agents on Help? I get only automated responses and i responses? @AshwiniVaishnaw Ji there shud be an option for all contact centers to allow customers to chat with humans. Even after paying money, we are forced for this #bullshit
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Bhavna (@2602Bhavna) reported@ACTFibernet I have never had a worse service provider. I asked for disconnection on 28th of March. Since then, I have faced issue after issue. Now, they have generated a bill for April. Idiotic people and no customer service.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet It’s almost 5 pm and still no response. I’m regretting my decision to consider you as my service provider
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet Dont i’ve any other work to do?You guys are unable to fix a single problem from last 5 days. If there is some cable issue or any other issue figure it out and replace it.I believe have not taken any sponsorship from you for free for this internet by paying more than other ISP.
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised one to ticket regarding for connectivity issue still no one called no one update the status
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Meksz (@AzadA67368) reportedKindly @ACTFibernet pls take back ur service, Literally, worst ever broadband after bsnl , don’t buy this service, not immediate response, we need to wait atleast 12 to 20 hrs for their response, don’t buy🙏
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Prince (@PrinceSaurav007) reported@ACTFibernet You guys the service is really worse & your billing team is more worse so nt able to sort the issue I & my friends have decided for disconnection..this month probably I wont be paying..you people have increased the prices like anything from 600 to 800..fck..
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TAMIL GAMERS (@TamilGamers_) reported@ACTFibernet @FibernetAct Very disappointed with ACT service. I upgraded from a normal 200 Mbps plan to the Mesh Pod plan (paid extra), but the experience has become WORSE. • Speed shows 200 Mbps up/down, but even 1080p videos buffer • Live streams constantly lag
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Killer whale (@killer_whale6) reportedDay 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
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X MAX GAMING (@MariyamBeg55697) reportedVery disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD
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Sai Srinivas (@SaiSai92186) reportedWorst relocation experience with @ACTFibernet. Being told "no space in box" for 2 days while my work suffers. Hey @JioCare, do you have space in your box for a new customer in Kukatpally? Ready to switch TODAY. Ticket: SR10179635881644 #Broadband #Internet #Hyderabad
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Pontiac_Bandit (@xPontiac_Bandit) reported@ACTFibernet We had applied for an account transfer which was supposed to be resolved by the 4th of April and it's 8th today with no signs of resolution until now. I have called your team several times over the past few days and was able to connect only twice who assured quick resolution but nothing has been done. Since when did ACT become so inefficient in their work? Ticket ID: SR10279621346194
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Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reported@ACTFibernet @ACTFibernetHYD Remember for each breathe I take, I add 500 new curses for you for your pathetic customer service.
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gopal (@gopal1667) reported@ACTFibernet I'm having frquent internet disruptions. In last 10 days this is second time and i face same kind of issue every month. I'm not sure what kind of service you are giving. You are taking whole day to resolve the issue
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Sujan Gopi S (@SujanGopiS1) reported@ACTFibernet I am not happy with the procedure being followed by your sales team. He's not picking the call itself What type of service are you guys giving. Sales guy is not even ready to tell office address.