ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

City	Problem Type	Report Time
Hyderabad	Internet	5 hours ago
Hyderabad	Wi-fi	9 hours ago
Chhindwāra	Internet	9 hours ago
Chennai	Internet	10 hours ago
Bengaluru	Internet	10 hours ago
Chhindwāra	Internet	12 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JusticeSeek (@sayyadshuaib) reported 1 minute ago

  @ACTFibernet Not at all acceptable! Internet these days is the need of the hour, not restricted to entertainment, likr in case of the past. Breakdown for almost 24 hours, not only affects the day-to-day chores, but also gives a sense of disconnect. @ACTFibernet handling the issue callously

• 
  RamaKrishna Vadlamudi, CFA (@vrk100) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎

• 
  Anonymous (@AnotherGuyyyy) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD Such a worst Broadband service in Kondapur, Hyderabad. The guy called Prem approached me to change the connectivity line and raised a shifting request on my behalf. Now they've disconnected my connection because I haven't payed the Shifting Charges.

• 
  Shivashish (@0xShivashish) reported 9 minutes ago

  @ACTFibernet @ACTFibernet @FiberAct It's been over a 9 days since I raised my shifitng request and 6 days as disconnection request (SR10281001985214), but there has been no resolution. Since my connection could not be shifted within the promised timeline, I had no option but to get a new internet connection. I cannot keep waiting because of the delay from your end. Please process my disconnection request immediately and close the ticket. Account No.: 102690825805

• 
  Yashwanth Reddy (@YashwanthR28440) reported 10 minutes ago

  @ACTFibernet Any update ? No one has contacted me yet. It’s been 10 days I paid for the yearly plan. Any solution exists for these situations ?? Kindly support

• 
  Sree Raja (@sreeaskanna) reported 12 minutes ago

  I’m only asking for a permanent solution. Why was an incompatible router installed? Why wasn’t it identified earlier despite repeated complaints? If this isn’t resolved, I’ll be forced to approach the consumer grievance forum. #ACTFibernet #CustomerService (3/3)

• 
  Vishal Bait (@BaitVishalR) reported 15 minutes ago

  @ACTFibernet I am using ACT for almost year and I have very good experience with ACT fibernet but recently regarding shift connection I have very bad experience.

• 
  Hanu Rao (@HanuRaoG) reported 15 minutes ago

  @ACTFibernet Ticket no: SR10681098288604. Internet is not working from morning, Could you please assign this ticket to someone. No response from support team when I called them.

• 
  𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported 17 minutes ago

  @ACTFibernet It’s been more than 5 days I returned your assets and never received my refund. How many days I have to wait for it?

• 
  ryshab (@ryshab07) reported 17 minutes ago

  How much longer are customers expected to tolerate this? At this point, just come and take your router back. I’ll switch to a provider that actually delivers the service it promises. This level of service is unacceptable. Fix it—or lose another customer. @ACTFibernet

• 
  Kandula Rugender 🇮🇳 (@KandulaRugender) reported 20 minutes ago

  @ACT @ACTFibernet Looks like you already have an open request for this issue with service request number with the helpline number their message is 'SR10181095912544'. You can be assured that our team is working on it. From yesterday the samething I'm hearing but no further action taken care

• 
  cybercrawler99 (@cybercrawler99) reported 22 minutes ago

  @ACTFibernet I have been getting this same response for past 2 days. The other providers at least complete the installation in 12-24 hrs, with ACT I don’t see that happening. Looks like this is the trailer for your service Im going to get in future.

• 
  Vinod Anand (@VINODHANAND) reported 23 minutes ago

  @ACTFibernet Don’t know if so much efforts are needed from a customer to start the refund process? It can always take 2 weeks, but i was informed the process was never imitated after me calling thrice. Makes me think some fraud sales person took my money.

• 
  GS Viswanathan (@gs_viswanathan) reported 25 minutes ago

  @ACTFibernet since last three days my internet down raised ticket simply extending ticket and three time called back office after long que waiting 15 to 20 minutes no proper answer I am using act more than 13 years now forcing me to move another service provider

• 
  Mahi (@jagdish_mahi) reported 27 minutes ago

  @ACTFibernet my society is new & all-most everyone is struggling with ACT fibernet service. Please help us & try to provide solution. Otherwise you might loose lots of new customers.

• 
  Lakhan (@LakhanINTS) reported 30 minutes ago

  @ACTFibernet your technicians are calling and asking otp to login to customer account. Why is that happening. Why are tickets pending since long. Can you please refund my internet balance and close my account.

• 
  Sriram Sridharan (@z1000i4) reported 30 minutes ago

  @ACTFibernet Your ground team came at 8:30 at night, said that they couldn't even find where this break was and that it would be easier to search at night. Implying that they didn't even bring OTDR metres and relied on VFLs, and of course, still no resolution and we're 84 hours in.

• 
  Harsh Agarwal (@President_Roley) reported 31 minutes ago

  @ACTFibernet The customer care shamelessly tells it will be solved within 24 hours for 3 weeks and never solves it. Reaching out via email is also useless. Never buy anything from ACT. @ACTFibernet If you have a bit of shame left. Check my ticket number SR10180846433465

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 32 minutes ago

  @ACTFibernet Try Talking to your local field manager mr Subhash , no use never pics call, and mr Vijay who last time said sir please call if u face problem, no response from him also after several phone calls

• 
  Ramjee Madina (@ramjee_rm) reported 32 minutes ago

  @ACTFibernet When I will get resolution

• 
  Balagere Resident (@varthurcitizen1) reported 32 minutes ago

  @ACTFibernet @TRAI please note this violation of customer promise by @ACTFibernet where they haven't done the installation after taking full advance payment and harassing customer by not fulfilling their promise to install within 24 hours of the payment.

• 
  செம்பியன் (@SempianOfficial) reported 34 minutes ago

  @ACTFibernet Worst customer care experience. Activating a high-end plan without the customer’s explicit consent is unacceptable. Charging consumers for services they never agreed to is nothing short of taking their money unfairly.

• 
  bibin cedric (@bibincedric) reported 36 minutes ago

  @ACTFibernet Still no one has contacted me regarding this issue.. this is how an customer must be treated

• 
  Manya Ailawadi (@ManyaAilawadi) reported 36 minutes ago

  @ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!

• 
  Harshit Bhadoria (@harshit_2816) reported 37 minutes ago

  I’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet

• 
  Abhishek Kothari (@DatsAbk) reported 38 minutes ago

  @ACTFibernet it just went down again after being up for a bit. What's going on? atleast provide clarity or communication from team!

• 
  sai charan guntupalli (@_saicharan_) reported 39 minutes ago

  @Shivu2032 @ACTFibernet Same issue i requested for connection on July 3 after being promised installation within 24 hours. It's now July 13, and after multiple follow-ups, I still have neither a connection nor a refund despite requesting cancellation on July 7.Extremely poor service. @ACTFibernet

• 
  Mahi (@jagdish_mahi) reported 39 minutes ago

  @ACTFibernet very poor service from your team. Yesterday, I applied for new connection. At the time of payment, your team committed that device will be installed on same day. Then later in evening, ACT person told me that device will be installed by today 1st half of day.

• 
  Satheesh lakshmanan 🖋‏‎‎சதீஷ் லெட்சுமணன் (@Saislakshmanan) reported 46 minutes ago

  Pathetic service from @ACTFibernet. Internet has been down for the past 2 days. (103456551476)

• 
  abhishek sharma (@abhisheku73) reported 58 minutes ago

  @Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same