1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 60% Internet (60%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Chennai Internet 16 minutes ago
Bengaluru Internet 8 hours ago
Chhindwāra Internet 13 hours ago
Bengaluru Wi-fi 15 hours ago
Bengaluru Wi-fi 20 hours ago
Bengaluru Internet 20 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • U1Raju
    rajusekh (@U1Raju) reported

    @ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet DIDNT GET A SINGLE EMAIL. @ACTFibernet @ACTFibernetCare FRAUD & HARASSMENT. Ticket SR10780246951897 closed fraudulently without resolution. Your staff incessantly spam-called me, worsening my health as a patient, and blatantly lied to cover it up. Detailed DM sent.

  • mdparvez171126
    Mdparvez (@mdparvez171126) reported

    @ACTFibernet there is a delay in new connection need help fast

  • JSMNadhan07
    JSM.Nadhan👨‍💻🥸 (@JSMNadhan07) reported

    Worst customer service by @ACTFibernet . A request raised 3 days back, but no one is even contacted from your team. Please continue to ignore long term consumers like us!!

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Never see such worst service.. It’s been 3 days payment is done.. no Proper response from your side

  • mohittiwarik
    Mohit Tiwari Kashyap (@mohittiwarik) reported

    @ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.

  • vanam_kiran
    Kiran Vanam (@vanam_kiran) reported

    @ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.

  • SendilGopal
    Sendil Gopal (@SendilGopal) reported

    @ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.

  • Poornimamenon10
    Poornima menon (@Poornimamenon10) reported

    @ACTFibernet Everything is arranged and within a day the WiFi has stopped working. The most disgusting network connection. Bloody cheats!!

  • KunalVijay40479
    Kunal Vijay Kapoor (@KunalVijay40479) reported

    @ACTFibernet What a pathetic service. The fix doesn’t even last a day and starts troubling again and as usual no response from the Tech Team. Let me know if I have to change the provider

  • ashwin_kumarV
    Ashwin Kumar (@ashwin_kumarV) reported

    Hey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?

  • MrReeDood
    Mr.Pikachu (@MrReeDood) reported

    @ACTFibernet Since your team couldn’t fix the issue, they’ve now raised a disconnection request on my account without my consent.

  • Jashwanthkc0207
    Jashwanth (@Jashwanthkc0207) reported

    @ACTFibernet My internet has been completely down since yesterday 3 PM. Raised a complaint but no resolution or proper update yet. Terrible experience. Account ID: 101775865204 / Ticket No: #SR10180379508324. Please look into this urgently. @ACTFibernet

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Didn’t solve the issue we facing.. it’s been 3 days.

  • vegibharadwaj
    vegi.bharadwaj (@vegibharadwaj) reported

    @ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap

  • Preethammech
    Vpr (@Preethammech) reported

    @ACTFibernet 108332342967 My connection is not working for the last 10 days. No update, no progress on the ticket. Now I received a message saying account is deactivated. Plz give a call back and give clarity on the progress.

  • killuanaren
    Narendar (@killuanaren) reported

    @ACTFibernet Resolution was that it will be resolved before 12 pm today, still no response, when it will be resolved or it will be resolved ever, pathetic service it's as expected. Atleast help me how to cancel my service and get refund

  • Frxtrot007
    Sumit kumar (@Frxtrot007) reported

    @ACTFibernet My internet has been down since last night and I had raised a ticket. There is no way I can talk to the customer service and the status still shows in process. My work is getting impacted. I didn't renew my subscription to go through this frustration.

  • chatvinod
    Vinod (@chatvinod) reported

    @ACTFibernet last 5 days internet not working… each day technician comes, fixes and by evening it stops working…very frustrating

  • jat_vikram47
    vikram choudhary (@jat_vikram47) reported

    Dear [ACT fibernet) , Bro, please turn the internet back on 😭 You take full payment but give half service. Work is stuck because of this outage. How long are we supposed to wait? #ACTFibernet #InternetDown

  • Sanjit91751386
    Sanjit (@Sanjit91751386) reported

    @ACTFibernetHYD @ACTFibernet internet not working.. Help me with disconnection

  • sukumards
    Sukumar (@sukumards) reported

    @ACTFibernet I would again raise another issue, I booked new connection via mobile no. 9972204292, based on the ACT area incharge who told new line has need added to my apartment block, who promised me to do the connection by 15th May. I paid 6month advance on 13th May. Till now no response.

  • Balaji_Ambs
    Balaji (@Balaji_Ambs) reported

    @ACTFibernet it is simply not acceptable to wait for 24 hours to set right the broken connection in this age. You should be able to do it remote or atleast send some one to check if not immediately then within 1-2 hours. Raised last evening 7pm and still waiting

  • sairam_srikanta
    Sairam Srikanta (@sairam_srikanta) reported

    @ACTFibernet why you guys are closing the tickets without our resolving the issue and without our consent????

  • MANISHs19284130
    M S (@MANISHs19284130) reported

    @ACTFibernet I raised my complaint around 6pm but you have the worst customer service as you never resolved the issue on the same day if reported after 4pm. I faced this issue in the past as well. Completely bullshit

  • IamRamAnirudh
    Anirudh (@IamRamAnirudh) reported

    @ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem

  • pelanebaat
    Pelane Baat (@pelanebaat) reported

    @ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.

  • jat_vikram47
    vikram choudhary (@jat_vikram47) reported

    “@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet

  • thenameashish
    Ashish Dhaniwala (@thenameashish) reported

    @ACTFibernet Still no response nor any call received from technician. Do you have any intention of resolving my issue or should i terminate my connection and shift to a different ISP?

  • sameer_joshi
    DesiMorgan (@sameer_joshi) reported

    Internet not working since yesterday evening. @ACTFibernet