ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chandigarh, Bengaluru, Nalgonda, Hyderabad, Chennai, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai and Srīperumbūdūr.
| City | Problem Type | Report Time |
|---|---|---|
 Chandigarh |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Nalgonda |
TV | |
| Hyderabad |
Total Blackout | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Viresh NY 🇮🇳
(@veerasamrat) reported
@ACTFibernet what is this ?. i told to disconnect but torchuring for money ? Acc id: 102637162136. mine was pre billing so told to cancel and disconnect instead changed my plan and asking for money ?
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet The sr SR10767202925369 is pending from 23-07-2022 it has been closed by your team three times I've reopened the request expecting a Faster resolution and the update. No executive contacted or reached so far I need an call from the escalation team Chintu 9985626484
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Puneet Pruthi
(@puneetp81) reported
@ACTFibernet Taken new connection paying advance payment for 3 months on 03.02.2023 & installation not completed. Sales person is not answering call & customer care is asking 24 hours time for resolution. VERY BAD SERVICE.
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Sriharsha Shesham
(@SriharshaShesha) reported
@ACTFibernet turned terrible recently with its support. I am an act fiber customer for around 8 years now. Initially they used to resolve the issue within a day but now it has been 10 days since my internet is down. They closed my ticket without resolving the issue.
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leah andreakis
(@LAndreakis) reported
@ACTFibernet I paid in advance for a 3 month plan. Now I’m being charged extra and customer service says the 3 month plan no longer exists and so it’s changed to a monthly plan! How can you penalize customers for having availed your plans and schemes?
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AbhiTweets
(@risheabhi) reported
@JioCare @reliancejio hopeless service from Jio fiber. Lost connection at 3PM 6th March. Raised ticket, engg had to visit by 6PM, none reached out. Connection is still down. Now they rescheduled visit to 3PM tomorrow. @ACTFibernet never had any issues.
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Asian Gamer
(@cometogabba) reported
@ACTFibernet My user ID is 110000063872. My internet has not been working since 3:30. Area is Sarita Vihar, New Delhi:110076. There's been no response from anyone and the service is really slow. Kindly address this.
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Raghu
(@Raghuragha9) reported
@ACTFibernet my ACT NO. 102006721645 last 7 days over. still Issue not fixed ,i got call from one of the engineer but he is not disclose his name but as per engineer information, he will fix the issue next year ( 2024) b.coz he know very well ACT team working style. Great work🙏
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Shaiz 🚀
(@moshaiz1) reported
@ACTFibernet >>>> @airtelindia After being a loyal customer of Airtel, I guess it's time to switch to Act. Airtel is currently worse than ever. Takes hours to connect to customer care, need OTP for everything. Gutka chewing service engineers. Nah! Switching.
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Puneet Pruthi
(@puneetp81) reported
@ACTFibernet @ACTBangalore Taken new connection paying advance payment for 3 months on 03.03.2023 & installation not completed. Sales person is not answering call & customer care is asking 24 hours time for resolution. VERY BAD SERVICE.
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mazher advise
(@Mazher_23) reported
@ACTFibernet Let's see if the issue is going to resolve it by today or not.
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Dhruv Pandya 🇮🇳
(@dhruvpd268) reported
@ACTFibernet facing worst service from you. My complaint number is SR11767173536504 of disconnection internet, Because none of my queries were resolved from day 1 your team directly update the status in application as resolved. As you can't provide service I want my refund.
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Avinash Modi
(@avinash_modi007) reported
@JioCare @JioCare, Didn't receive any proper support from you guys so far. I am thinking of changing the Vendor now. @ACTFibernet
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Gaya987
(@gayatri216) reported
@ACTFibernet I want the refund of one month subscription made, because I was raising a new connection request which I no longer need die to very poor internet connection. My registered mobile number is 99413631.There is no option to refund .Do not delete my tweet.
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COOL×TUBER
(@COOLTUBER11) reported
@ACTFibernet #Bangalore Why there is no internet connection. It's been 2 years since i installed the ACT but i am facing the issues now a days and ticket also have been raised.
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mazher advise
(@Mazher_23) reported
@ACT @ACTFibernet @ACTFibernetHYD Ticket SR10167171325795. What a terrible service from ACT. I submitted a service request to have a technician visit on February 27, 2023, and I followed up daily to complete it. Today, they closed the ticket as resolved,
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Dhruv Pandya 🇮🇳
(@dhruvpd268) reported
@ACTFibernet I want refund. I haven't use your service for even 24 hrs as your technical team haven't resolved my issue.
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Shaiz 🚀
(@moshaiz1) reported
@ACTFibernet ACT! Thank you for proving my point! Airtel was least bothered to retain a loyal customer.
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Sriharsha Shesham
(@SriharshaShesha) reported
@ACTFibernet you are going down fram the best service to the worst provider. May I know the status of internet issue? It has been 10 days since I lost the internet. 1st ticket got closed without any resolution. It has been 3 days since I opened the second ticket. Left DM
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IamUnknown
(@S_IamUnknown) reported
@ACTFibernet the connection not working, exactly after a month again, seems the box connected with the power is disconnected from the property owner, please arrange a visit asap and you can have it connected with our EB connection, we depend on this for WFH SR10367236990634
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Raja Vamsi Krishna
(@k_rajavamsi) reported
@ACTFibernet ..Service was good. SR11267217082421 Team ACTTechnician Narsing and his TL Simhadri helped me to resolve my issue,Even though sales person gave fake promise this Service guys are made it corrected and provided good service. Thanks to service guys not for Sales guys.
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leah andreakis
(@LAndreakis) reported
@ACTFibernet if you don’t honor your own quarterly, half yearly or yearly plans, how can we trust that you won’t cancel plans midway and levy unanticipated charges on us!! Cannot trust your company anymore
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Anant
(@anant_sethia) reported
@ACTFibernet Still not resolved...getting this message. Seems like ppl are closing tickets without doing anything. "Dear Customer,Your ACT Fibernet A/c .101015112754 is approaching due date"
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Bushan PaM
(@BushanPaM) reported
Please clarify, even the customer representative doesn't know anything....they work for count and get OTP to get some incentive or salary etc... 5G...not all coming 3G....I almost tried all the vendors @airtelindia. @ACTFibernet. @HathwayBrdband.all the same garbage....
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Krish
(@krishanm7) reported
@ACTFibernet And it's second consecutive day with no internet. Do you people even realize how critical this is to our jobs when we are working from home? I think your name suits. ACT is just acting to being a service provider..it's actually THE WORST
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Puneet Pruthi
(@puneetp81) reported
@ACTFibernet @ACTBangalore Taken new connection paying advance payment for 3 months on 03.02.2023 & installation not completed. Sales person is not answering call & customer care is asking 24 hours time for resolution. VERY BAD SERVICE.
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rajkumar
(@Rajkumar_rizz) reported
@Murali4allofyou @ACTFibernet Machi, same thing they did for me too, I got the refund and later switched to jio. Act support is pathetic, pls switch to some other vendor.
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Madhu D
(@Madhu__D) reported
@ACTFibernet , Ticket number SR10267153236443 closed without any resolution, no calls, no communication whatsoever. Another ticket raised - SR10267195827194, will see if this gets the same treatment, if so, will close the account.
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Puneet Pruthi
(@puneetp81) reported
@DoT_India as ACT Fibrenet is not responding, need your support for resolution @ACTFibernet @ACTBangalore
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Kranthi Vardhan
(@segukranthi) reported
From last month, during these time wifi is getting slow. @ACTFibernet