ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 14 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Chhindwāra
|
Internet | 2 days ago |
|
Chennai
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Balaji GOPALAN (@BalajiGopalanCH) reported@ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT
-
Niraj Kumar Mishra (@imnirajkmishra) reportedWorst internet service provider is act fiber net... Fraud company Shri Ashwini Vaishnaw ji pls help 9711114635 #actfibernet
-
cybercrawler99 (@cybercrawler99) reported@ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request
-
shasha (@blackandwitty) reported@ACTFibernet Shut upppp okayyyyyy, set the connection or give back our money. I'm filing an online complaint on you
-
Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet No resolution
-
Shiva Kumar N12 (@shivakumar_n12) reported@ACTFibernetHYD @ACTFibernet please disconnect my connection. It’s repeating the issue with the network. Even your customer care is also worst in care about customers
-
The Swarna (@ProtestforRight) reported@ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.
-
Ghajinikan (@ChandikanB) reportedAre field technicians completely working in night shifts or avoiding work during customer care hours? Why is there no update for 3 days? Why is the service always scheduled after 7 30 PM and customer care hours close at 7 PM @ACTFibernet
-
Abhijit Jaiswal (@abhijit_jaiswal) reported@ACTFibernet wifi not working.
-
Anand Kansal (@anandkansal88) reportedDisappointed with the extremely poor service by @ACTFibernet . Paid for 3-month subscription and I've been waiting for more than 48 hours for my connection. No response from their side. Now they are saying it will take more time. Hope the core team is aware of the poor service.
-
The Swarna (@ProtestforRight) reported@BaitVishalR @ACTFibernet I bought a new connection of ACT and now due to some junction box issue, they are telling me that they will raise a request for disconnection on behalf of me.
-
Ramjee Madina (@ramjee_rm) reported@ACTFibernet When I will get resolution
-
FinProfz (@Finprofz) reported@ACTFibernet internet not working since yesterday. How will customers manage?
-
Alisha Rahaman Sarkar (@zohrabai) reportedHello @ACTFibernet, the wifi at our Green Park office has been down since Tuesday morning. It has been impossible to get through to anyone at the company, and we are repeatedly being put on hold. 24 hours later, we still don't have internet. What nonsense is this?
-
The South Indian (@cBeyondObvious) reported@ACTFibernet @ACTFibernetHYD I had taken 6 months subscription .paid 7500 in advance on promise that if I don't like the connection, Money will be returned. Act kept disconnecting and threw me out of meetings. I raised complaint but no refund. It's a scam guys. @kapsology
-
Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet please stop saying lie. I just spoke with TL of your Internet. Why there is only 1 technical person to fix the issue?? No backup? It a cable cut issue and it takes maximum 1 hour to fix this issue. But no person in this Bhimavaram town from @ACTFibernet to fix it. I need to wait till tomorrow afternoon for the person to come from Eluru?? Worst service from you guys again and you proved it!!!
-
Ankush Bansal (@ca_ankushbansal) reported@ACTFibernet 4 days without internet. Multiple complaints & follow-ups. Technician not responding. Customer care unable to help. SR11081089393054. Please resolve urgently or I’ll escalate to @NCH1915. #ACTFibernet
-
Pranjal Sengupta (@pranjal610) reported@ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues
-
Lakhan (@LakhanINTS) reported@ACTFibernet your technicians are calling and asking otp to login to customer account. Why is that happening. Why are tickets pending since long. Can you please refund my internet balance and close my account.
-
Prabhu Sreenivasan (@1979Prabs) reported@ACTFibernet The problem is not your resolution timeline ! It’s pathetic behaviour of your service engineer and relationship person - they don’t have the courtesy to call or answer
-
Prajwal P (@theprajwalp3722) reported@ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.
-
Soham Chakradeo (@Soham_Chakradeo) reported@ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.
-
Anvesh Nelluri (@anveshnelluri9) reported@ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.
-
Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼
-
shasha (@blackandwitty) reportedVery worst experience from the @ACTFibernet at first they took around 3k and didn't installed their router and after the tweet i posted, they installed the next day. Now i booked act stream tv box, its been 10 days, box didn't delivered. I hope I'll get my box after this tweet
-
Krishna (@krishnalogslife) reported@ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)
-
vd (@geek_eyes) reportedYour service is such a mess. Our internet is disconnected for 2 days and nobody has come in to fix it. Do u basically want everyone to just shift to Airtel? SR10281111859624 @ACTFibernet
-
Soham Chakradeo (@Soham_Chakradeo) reportedHey @ACTFibernet , pathetic service. Shifting requested July 10, today is 13th—zero updates, just IVR lies. But for a new line? Sales calls in 60s promising same-day setup! Disgusted by this greed. Switching to Airtel. Process my refund. A/C: 102767191991
-
bibin cedric (@bibincedric) reported@ACTFibernet Still no one has contacted me regarding this issue.. this is how an customer must be treated
-
Abhishek Kothari (@DatsAbk) reported@ACTFibernet My internet has been down for almost entire day and the estimated resolution time I received is for tomorrow. Who compensates for the lost time here? We pay for entire month and you take it down randomly! Provide an extension or credit against lost time!