ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 21: Problems at ACT
ACT is having issues since 08:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Jaipur, Madurai, Chennai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Wi-fi | 2 hours ago |
|
Bengaluru
|
Internet | 3 hours ago |
|
Chhindwāra
|
Total Blackout | 10 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sandeepkuntnur. (@SandeepKuntnur) reported@ACTFibernet Very Dissatisfied with the service.. After payment no response from your CRM
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Telugu Cinema Fan (@cinemababa) reported@ACTFibernet hi submitted a ticket on 10 may, as internet is not working, no response till now. I already lost one working day. SR10180212150234
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Jeetendra Kumar Sahu (@Jeetendasa) reportedI think all are scammers even the @ACTFibernet guys are also scammers and fraudsters. They took money but from day 1 internet is not working. Hyderabad Patancheru people are pathetic.
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Chethan (@MkChethan) reportedI lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider
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Sendil Gopal (@SendilGopal) reported@ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.
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Mohammed Jaffer (@MohammedJa11764) reported@ACTFibernet I'll not pay the charges I'll change my broadband network
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Team HOW much time do you need to resolve this issue as since last 6 only tickets are going on created without any resolution @airtelindia I am lookin for internet connection in paldi, Ahmedabad please let me know your plan and process on priority basis
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sMmruti ranjan nayak (@smrutin_2007) reported@ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end
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Navrina (@de_anirvan) reported@ACTFibernet i have tried so many times to contact your customer support. It seems your employees are only bots. I need a refund. I dont want to use your pathetic service anymore
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Avinash (@bavinash53) reportedHello @ACTFibernet. This is to inform you that we are facing internet issues and the resolution time is showing till 7pm neither act team has informed us beforehand. This is causing huge inconvenience. Need speedy resolution in this matter. waiting for your response
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lalatendu mishra (@lalamishra4) reported@ACTFibernet I requested a new connection on Sunday and was assured same-day installation. It’s now been nearly 72 hours and no one has contacted me. This is disappointing for a new customer. Please assist urgently. Account No: 101802168769
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Kiran Balaji G. (@kiranbalaji810) reported@ACTFibernet Super disappointing experience. The Sales team assured a different connection at the time of payment while the Installations team have installed a totally different connection. The Sales is not responding any further and I am not able to connect with Customer support
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OG (@ravi_bhat10) reported@ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.
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Anirudh (@IamRamAnirudh) reported@ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem
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Rishab P Doshi (@RishabPDoshi1) reported@ACTFibernet Fraud customer care..Only telling lies and person kept me on hold for 20 mins saying I will transfer your call to Manager
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ARUN (@tweets2arun) reported@ACTFibernet I am awaiting a resolution to this matter. I am requesting a settlement and a refund for the unusable and pending days and I appreciate your response.
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet 2 days, no resolution of my internet till now. Ticket id : SR10180264287824. I was told that it will be fixed by 14th May 2026, 10AM. No body came to fix it for the whole day. You do provide a very pathetic customer service.
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Hi Team I didn't received any update from you, so dropping this last message to resolve the issue by today EOD else will plan to switch on jio or Airtel by tomorrow...Thank you for your attention @reliancejio @Airtel_Presence
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I subscribed the entertainment pack at evening 6:30 pm. I informed to support team they told it will be active within 1 hour. Still nothing to activate. Actually your support team working like this way
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Tanvir (@Tanvir49456662) reported@ACTFibernet Trying to make a payment in your app and this full-screen Zippy ad pops up right in the middle, making it almost impossible to proceed This is during the critical payment step! Really poor design choice by your team. Kindly remove/block such popups during transact
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Uncle Sam 786 (@CbhSam30259) reported@ACTFibernet DIDNT GET A SINGLE EMAIL. @ACTFibernet @ACTFibernetCare FRAUD & HARASSMENT. Ticket SR10780246951897 closed fraudulently without resolution. Your staff incessantly spam-called me, worsening my health as a patient, and blatantly lied to cover it up. Detailed DM sent.
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CHenchu kumAR Yeturu (@CH_AR_Y) reportedI’ll go with @ACTFibernet or @jio_fiber my neighbours are using their services with out any issues and a proper support team to resolve the issues in 3-4hours not in days.
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Amit Kumar (@satyiki90) reported@ACTFibernet @FiberAct What is the status of my connection? Account Number: 102801995313 Issues: 1. Firstly your sales employee updated wrong number on Application. 2. Updated no. not visible to installation person. 3. Called customer care they have no clue of installation
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Can someone please pick up the phone and call the customer to begin the process of fixing the internet?
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Vishal S (@VishalS52110929) reported@ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..
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Amogh Sahore (@AmoghSahore) reported@Airtel_Presence You have only addressed my issue, no solution has been provided yet. No one has contacted me directly from Airtel regarding this issue. I think its in my best interest to move to @JioCare or @ACTFibernet at this point. Pathetic service.
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K I L L E R V I P E R (@VinodPonduru) reported@ACTFibernet SR10380207290014 two days over no one came to fix the issue total apartment users it's impacted please fix asap it will impact WFH
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imtiaz Immy (@imtiazabdulham1) reported@ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.
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Uncle Sam 786 (@CbhSam30259) reportedHey @ACTFibernet Hey @ACTFibernet, your employee Padmaja garu assured me that legal incharge Naveen Engolikar would call me “in 2 minutes”and I skipped lunch for this.I waited. No calls. Is making already exhausted customers wait endlessly part of your customer care process now?
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Anirudh (@IamRamAnirudh) reported@ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407