ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (70%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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neon
(@buzz267buzz) reported
@ACTFibernet @Haneesh_1217 Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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Navaneeth Ankith
(@navaneethankith) reported
@ACTFibernet Hello @ACTFibernet despite multiple calls to your customer care, my issue is still not resolved. I have had enough of the nonsense. Do refund back my amount for this month as you collect money in advance and do not provide internet. Such pathetic customer service.
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Prathap
(@PrathapTrader) reported
@ACTFibernet Please fix my internet issue as soon as possible, every month facing the same issue, in my area, we have another connection all other connections are working good only my connection facing, please fix this. Ticket No. SR10165680741994
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neon
(@buzz267buzz) reported
@ACTFibernet @BumpAhead Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575
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A Boy Named Dheeraj
(@OneYChromosome) reported
@ACTFibernet No resolution, yet. Let’s see when this gets properly resolved without further reminders to the lazies
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Chandra
(@Chandra15173281) reported
from
Rājendranagar, Telangana
@ACTFibernet internet is down in my area and your customer center executive is very rude in responding and as usual performance if this happens again will take some strict actions Always same customer xperience. Resolve my SR ASAP Your ticket SR10165680055094,
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neon
(@buzz267buzz) reported
@ACTFibernet @Rasaghna9 Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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Haneesh
(@Haneesh_1217) reported
@ACTFibernet SR10165673248934 Issue still not resolved, called 9121212121 but these guys are just saying repeated words, due to junction issue internet is down, our technical is working. Raised this ticket on Saturday, no response till now. Kindly respond
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neon
(@buzz267buzz) reported
@ACTFibernet @iaMSubhani_SK Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue Account 114600358575
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buzz
(@buzz267buzz) reported
@ACTFibernet Currently the Latency is good(12ms to gateway) But 95% of the time, everyday, it's above 30ms. Please fix it soon as it's already been a month and I'm still writing to you.
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Vinay kumar
(@Vinay_SunnyBoy) reported
@ACTFibernet This is not even a month your so called fiber internet is not working at all. My 4G connection works better than your freaking connection. I don’t want to use your connection anymore. I had a enough of this inconvenience. Pathetic services. SR11065680622654 #Trai @ACTFibernet
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Prashaanth Ramesh
(@prashaanth1993) reported
@ACTFibernet I think my feedback is not about the ticket I raised but the customer service. Please go thru this tweet thread to understand what went right and not. Not informing the customer is what something I am talking about .
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neon
(@buzz267buzz) reported
@ACTFibernet @codefreaxx Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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Rahul
(@rahul_defi) reported
@ACTFibernet My internet is not working since the last 3 days. I have even paid the bill today morning. Still the internet doesn't work. Such a poor service from ACT! EXTREMELY FRUSTRATED!!!
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SANJAY PINTO
(@Sanjay_Pinto) reported
@ACTFibernet Why am I facing disruptions every month? Pls see my service history.
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neon
(@buzz267buzz) reported
@ACTFibernet @Mani_Mohan99 Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue, thanks to me for choosing ACT>
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Navaneeth Ankith
(@navaneethankith) reported
@ACTFibernet I will be shifting to @HathwayBrdband .. Act just lost its 7years old customer as they don't seem interested. Thanks. Refund my amount
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neon
(@buzz267buzz) reported
@ACTFibernet @majumderAbhisek Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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neon
(@buzz267buzz) reported
@ACTFibernet @rahul_defi Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history!
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Chandra
(@Chandra15173281) reported
from
Rājendranagar, Telangana
@ACTFibernet @ACTFibernetHYD what is the status of the request and there is no response and providing pathetic service despite of many calls and u r great executives are not responding SR10165680055094.
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neon
(@buzz267buzz) reported
@ACTFibernet @deepontweet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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js srinivas
(@js_srinivas) reported
@ACTFibernet @ACTFibernet Team, today morning i was able to access the internet for sometime and again it is not working now, i have reopened the ticket SR11165669077264. I am WFH and this issues are really bothering
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buzz
(@buzz267buzz) reported
@ACTFibernet @yasub_md Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue, thanks to me for choosing ACT>
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neon
(@buzz267buzz) reported
@ACTFibernet @emisodharaa Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue, thanks to me for choosing ACT>
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buzz
(@buzz267buzz) reported
@ACTFibernet @Vinay_SunnyBoy Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself!
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neon
(@buzz267buzz) reported
@ACTFibernet @Abhi41922530 Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets history
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neon
(@buzz267buzz) reported
@ACTFibernet @AdityaV18395855 Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575
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Learner Deepak Tripathi
(@deepontweet) reported
@buzz267buzz @ACTFibernet I have received it and issue is fixed.please fix your issue in system for other and stop threatening people on the name of agreement signed and extortion of money.
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Yasub Md
(@yasub_md) reported
@ACTFibernet Even after waiting more than 2 weeks patiently to fix internet issue. I still don't have internet. A guy came in and did not fix the issue and went away without checking properly. My Account # is 101 654 5097 9 Pl. call mobile at 988 587 6746 to fix issue.
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MABUSUBHANI SHEIK
(@iaMSubhani_SK) reported
@ACTFibernet Trust is broken several times and how can I face the future issues while this issue is repeating for every two weeks?????