ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (70%)
• Wi-fi (21%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Mumbai, Chhindwāra, Hyderabad, Chennai, Bengaluru, Shimla, Visakhapatnam, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, and Kolkata.

City	Problem Type	Report Time
Mumbai	Internet	1 hour ago
Chhindwāra	Internet	1 hour ago
Hyderabad	Wi-fi	6 hours ago
Chennai	Internet	8 hours ago
Chhindwāra	Wi-fi	10 hours ago
Bengaluru	Internet	11 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 7 minutes ago

  @ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution

• 
  Vansh (@vansh_bajaj11) reported 8 minutes ago

  @ACTFibernet Internet, not working since 24 hours No service provided text immediately else I will remove the connection

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 13 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  eva (@evabuilds) reported 13 minutes ago

  and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

• 
  kishore kumar (@kumargandharapu) reported 14 minutes ago

  @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

• 
  nobody (@yudish_dsy) reported 16 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  𝕽𝖆𝖓𝖏𝖎𝖙𝖍 (@RanjTweets) reported 17 minutes ago

  @ACTFibernet what a Shame ..internet not working for straight 3 days no one attended or called . Just messqges from Act saying its taking longer . Rmp 9976855556

• 
  Gajendra (@gajendrajena) reported 20 minutes ago

  Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

• 
  Deepa Vasudevan (@dvasusg) reported 24 minutes ago

  @ACTFibernet more than 2 days of repeated complaints and internet is not working. My aged parents are tired of calling and registering complaints. ticket number SR10881838631024. This has been going on for months. Can this be escalated pls?

• 
  yogesh sherman (@yogeshsherman) reported 29 minutes ago

  @ACTFibernet so in delhi their internet stops working within 15 days of installation think about other states and they couldn't resolve it , the worst part is they are unable to even provide ETA. They hired few staff and even they are untrained, Avoid ACT

• 
  Vikrant A P (@hexavik) reported 30 minutes ago

  Thanks for your pathetic service @ACTFibernet @FiberAct in Bengaluru, by charging for fiber connection and using copper wire, even though when asked for proper fober connection. Stop lying to your customers at the time of purchasing new connection. #actfiber #act

• 
  Vansh (@vansh_bajaj11) reported 34 minutes ago

  @ACTFibernet hi internet is not working since 5pm Almost been 14 hours now Need to get it fixed ASAP as I have my office work Already registered a complaint

• 
  Rachit Mishra (@rachitmishra5) reported 34 minutes ago

  @ACTFibernet 3 times in a week my internet has gone down. I'm amazed at what kind of service you're providing. You should be ashamed for looting people of their hard earned money by providing such abysmal quality of internet. Have some shame and kindly "act" if you have any ounce of accountability left in you. SR10281702819744

• 
  eva (@evabuilds) reported 34 minutes ago

  unfortunately I paid for 6 month plan😭 I hope big twt acc can repost/comment on this tagging @ACTFibernet , would help a lot tbh

• 
  Aman Kumar (@locate_aman) reported 37 minutes ago

  @ACTFibernet @ACTFibernetHYD SR# SR10181706560984 Internet not working, ETR is getting delayed. Do you people know the term "accountability"?

• 
  Surajit Mitra (@Surajit14) reported 38 minutes ago

  @ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService

• 
  Srijan Majumdar (@Elite_Raven1159) reported 39 minutes ago

  @ACTFibernet my internet is inactive for the past 2 days. I have raised 4 separate complaints already, and your field team keeps closing the tickets without a permanent fix. Please assign a senior technician immediately. Account Number: 102724635446

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 40 minutes ago

  @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 41 minutes ago

  @ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it

• 
  Yogita Sharma (@YogitaS44968288) reported 44 minutes ago

  @ACTFibernet I can confidently mwntion that @ACTFibernet @ACTFibernetHYD is the worst service provider. No value for tickets raised,follow up calls . Surprisingly you guys are swift enough to disconnect connection for small paymwnt delay from customers end

• 
  WhySoSerious (@daburkaatel) reported 45 minutes ago

  @ACTFibernet connection has not been working since last night and is affecting important work. Very bad service from ACT.

• 
  saicharan (@saicharan0123) reported 46 minutes ago

  @ACTFibernet internet got disrupted 4 times in the last 10 days, takes a day atleast to get fixed. Provide permanent fix . Ticket id : SR10381708375304

• 
  Doozie (@doozudoesit) reported 47 minutes ago

  @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

• 
  Shubham (@shubhamstack) reported 48 minutes ago

  @ACTFibernet Hi Team, i have applied for new connection and even paid for 3 months. Still I’m waiting for a week now and whenever I call customer care, they say booking team will call back but never calls.

• 
  Haiku (@riceofsushi) reported 49 minutes ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

• 
  SPR (@SprEinfach) reported 55 minutes ago

  @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

• 
  Tracmar@DCUO (@Sarat_Chimp) reported 56 minutes ago

  Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet

• 
  Pixel Myst (@Saraths_Here) reported 58 minutes ago

  @ACTFibernet need your help in getting call back. I have raised a request for shifting connection from chennai to bengaluru. Till now no one contacted me. I raised the request on August 27 - 7558861466

• 
  tanuj raj (@tanujrraj) reported 60 minutes ago

  Genuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 1 hour ago

  @ACTFibernet Since when you people are working its been a day and issue has not yet resolved. today i have been marked as LOP who is the responsible?? Why every time there is an delay for resolving it. #worstservice #internet #hyderabad