ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Jaipur, Chhindwāra, Bengaluru, Chennai, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 4 hours ago |
|
Jaipur
|
Internet | 10 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
|
Chhindwāra
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Senthil Kumar (@senrobotics) reported@ACTFibernet There has been no response, and this is one of the worst services. Customer care informed me yesterday that they would resolve it within 2 hours, but it's almost two days with no resolution.
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Reacher🗿 (@neutralfanTFI) reported@ACTFibernet since yesterday internet is not working in my locality. Multiple users are facing no internet issues and slowness. I have raised ticket - SR10180383329654 for the same and no consolidated action has been taken so far. Please check on priority.
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet Pls guide me how to raise a ticket on your app as it takes me on a wild goose chase. I can't get any help from your local installation rep Shaikh. He's too comfortable with no sense of responsibility to even bother to acknowledge my message.
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles? This is the 4th time my ticket has been closed with no concent from me. No solution. It's the same damn issue.
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Amit (@leosamit) reported@ACTFibernet The last time I had a similar problem 2 months back and it took you 6 hours to fix the problem
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🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported@ACTFibernet More then 24 hr passed still internet not working SR11080460541844 No response from anyone , chatbot is the worst, no solution
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CS (@_cshah) reported@ACTFibernet Thanks..what was the problem
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix
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1 Million+ (@audiwate) reported@ACTFibernet Below is sms I got Your Service request SR10280461049644 is expected to be resolved by 28-May between 09:00 to 13:00. So till tomo 9:00 what i need to do? I m i suppose to book lodge and work from there using public Internet?
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mainak (@mainakgt) reported@ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.
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SBajaj (@SBajaj06) reported@ACTFibernet Why do I have to tweet to get it highlighted? If your ‘ACT Mobile App’ promised it will be resolved by 9 PM, then why am i still tweeting at this hour?! Why it isn’t your priority to sort such issues? Your business is to provide wifi services isn’t it?
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet more than 7 hours , I made 4 calls to your customer care, 5 calls to technician, absolutely nothing is done. Is this the way you deal with your customers? #badservice #actfiber #outage
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Rahul R (@RahulRKhivnsara) reported@ACTFibernet been more than 24 hrs my wifi is down and absolutely no help from your support team None of your representatives answer calls, no idea when it's going to be fixed Customer care says it's been marked priority but no movement whatsoever Disappointed!
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Senthil Kumar (@senrobotics) reported@ACTFibernet One of the worst service
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*** In (@klenink) reported@ACTFibernet ref.SR10380398296974 It’s been 10 days and still no proper resolution from ACT. Tickets are being closed without fixing the issue or even informing the customer properly. Very disappointed with the service and support. This is becoming the worst customer serv exp
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Sachin M🇮🇳 (@SachinMaheswary) reported@ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet Internet is not Working from evening every month there is an issue with network what’s the issue this time ? And when will it be fixed ?
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Nagaraj S (@ImNagaraj_S) reported@reliancejio @JioCare #JIOAIRFIBER What a worst service from you for the last one month. No internet no network. The worst part is jio support, Always have one reason, there is service outage in your area. When the outage will be fixed, god knows. Time to move on @ACTFibernet
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Ashu (@ash_muls) reported@ACTFibernet your services are intermittently going down throughout the day, causing disruption in work.. Pls check
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Utsav Ranasaria (@URanasaria) reported@ACTFibernet Pathetic Service Response. Raised ticket on May 21, issue to be solved May 22. Automatic change of resolution to May 23 & now to May 24. Service Engineer doesn't pick the phone as usual. Disgusting service levels. Planning to throw my router out & disconnect service.
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amit kumar gupta (@amitk71) reported@ACTFibernet worst Internet provider. Their ppl call promise to come n change routers but never come. You ppl close the ticket also. Ur call centre number doesn’t work. I am facing issues n act doesn’t help.
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Shrey (@Shapeshifter05s) reportedWhat are you guys doing @ACTFibernet . Almost 24 hours have passed without wifi. Is this why we pay you? Estimated time of resolution keeps increasing shamelessly. Pathetic service.
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Bunny (@TFIBUNNY) reported@ACTFibernet Internet down for 5+ hours. Already spoke to customer care, but no resolution yet. Urgent work is affected. Please resolve ASAP. @ACTFibernetHYD Account No: 101767849442#ACTFibernet #PoorService #InternetDown
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ASHIK AHMED (@ashikahmed22) reported@ACTFibernet I have taken a new connection from you. I have paid you 9263 rupees two days ago but I have not received any call from your side for installation yet. This is a very bad act. It is a very distressing act from your side. This is very bad. Your ACT network company,
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Priyank Rastogi (@_PriyankRastogi) reported@ACTFibernet Had a pathetic customer onboarding experience. Applied for new fibernet conection. Made 3 months advance payment as per policy. More than 24 hrs passed and no one contacted for installation. Regretting my decision to go with @ACTFibernet Bangalore
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kashipboyina (@kashipboyina) reported@ACTFibernet We raised this issue two days ago, but it is still not rectified. Please confirm how many more days are required to resolve it. Also please do not take this lightly We have been facing the same network issue for the last three months....
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PJ (@Prateek90621286) reported@ACTFibernet I have sent my details to you. The technician conveniently reinstalled my connection to a place where it doesn't provide internet even in half of my house. My complaint is to relocate it or cut my connection so that I can go with Airtel instead.
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Narasimha Raju (@mvnraju_undi) reported@ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.
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Pelane Baat (@pelanebaat) reported@ACTFibernet Look for permanent solution
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avijeet kumar (@avidno1) reported@ACTFibernet your service engineer Arun - 097317 03814 has responded he cannot fix and change our connection. What a service.