ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (70%)
• Wi-fi (21%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Delhi, Coimbatore, Chennai, Hyderabad, Visakhapatnam, Mumbai, Shimla, New Delhi, Kallakkurichchi, Pune, Guntur, Nellore, and Kolkata.

City	Problem Type	Report Time
Bengaluru	Wi-fi	3 hours ago
Chhindwāra	Wi-fi	9 hours ago
Bengaluru	Internet	1 day ago
Bengaluru	Internet	2 days ago
Delhi	Wi-fi	2 days ago
Chhindwāra	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dinesh (@Dinesh72521026) reported 9 minutes ago

  @ACTFibernet I have never seen a such a worst costumer service team like this such a a worst behaviour they’re begging to make the payment once it’s done none of them picks up the call. They’re very rude to

• 
  Meghana Sastry (@MeghanaSastry) reported 12 minutes ago

  @ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed

• 
  Ankit Kulkarni (@AnkitKul1890) reported 14 minutes ago

  @ACTFibernet such a pathetic service and pure incompetece from your team. 5 escalation, 2 hours spent over phone call, 8+ calls to your team. Every agent says 24 hours since last 4 days . 0 accountability and 0 ownership. No value of customers #internet SR10281728990184

• 
  Suman Kumar (@sumanpsk) reported 14 minutes ago

  @ACTFibernet your service sucks

• 
  Rashi Sureka (@badassureka) reported 15 minutes ago

  @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

• 
  Murali Krishna R (@muralismash) reported 17 minutes ago

  Where is my refund ? You have a pathetic service and now you talk about some crap and not refunding MY money.SHAMELESS Internet provider @ACTFibernet

• 
  MIHIR GUPTA (@MihirBSR) reported 27 minutes ago

  @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

• 
  Lakshmiprasad Marada (@LakshmiprasadM7) reported 29 minutes ago

  Frequent Internet issues. Worst possible service @ACTFibernet

• 
  Rachit Mishra (@rachitmishra5) reported 30 minutes ago

  @ACTFibernet 3 times in a week my internet has gone down. I'm amazed at what kind of service you're providing. You should be ashamed for looting people of their hard earned money by providing such abysmal quality of internet. Have some shame and kindly "act" if you have any ounce of accountability left in you. SR10281702819744

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 31 minutes ago

  @ACTFibernet Guys what is the way to have a conversation with a human agent at your end, Internet has been down for days now and all I get is your bloody bot telling me the ticket has been raised without allowing me to escalate.

• 
  Vi (@vicky2ooo) reported 31 minutes ago

  @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.

• 
  Suman Kumar (@sumanpsk) reported 32 minutes ago

  @ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.

• 
  Aman Kumar (@locate_aman) reported 34 minutes ago

  @ACTFibernet My issue is still not resolved. Have some shame.

• 
  Durga Prasad (@durgaprasad__12) reported 35 minutes ago

  It didn't took 3 days , now the same issue again SR10181726603874.. Do look into the above ticket and resolve atleast within 2days !! @ACTFibernet @ACTFibernetHYD

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 38 minutes ago

  @ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution

• 
  saicharan (@saicharan0123) reported 40 minutes ago

  @ACTFibernet internet got disrupted 4 times in the last 10 days, takes a day atleast to get fixed. Provide permanent fix . Ticket id : SR10381708375304

• 
  Padappadi Elaniswami (@PESTAMlLNADU) reported 44 minutes ago

  ACT cheap and enga neraya per sonanga nu athu podalam nu pathen..rendu per call pani enquiry pananga.. plan lam choose pani book panidalam nu 3 vaati call panen..rendu perum edukala👎👎 Booked Airtel Xtsream after that U lost a customer because of your poor cus care @ACTFibernet

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 45 minutes ago

  @ACTFibernet Hi @ACTFibernet team, Issue is yet to be resolved

• 
  Pixel Myst (@Saraths_Here) reported 49 minutes ago

  @ACTFibernet need your help in getting call back. I have raised a request for shifting connection from chennai to bengaluru. Till now no one contacted me. I raised the request on August 27 - 7558861466

• 
  Srijan Majumdar (@Elite_Raven1159) reported 49 minutes ago

  @ACTFibernet my internet is inactive for the past 2 days. I have raised 4 separate complaints already, and your field team keeps closing the tickets without a permanent fix. Please assign a senior technician immediately. Account Number: 102724635446

• 
  Lavish Khetan (@lavishkhetan) reported 52 minutes ago

  @JioCare Sent the details via DM. If this still does not help you to get me a resolution, dont bother. I will just change my connection to @airtelindia or @ACTFibernet

• 
  Manish Aggarwal (@ManishAggarwa11) reported 52 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

• 
  Senthil Kumar R (@sandy_senthil) reported 53 minutes ago

  @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

• 
  Karthik (@KarthikeyanS01) reported 54 minutes ago

  @sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me

• 
  Pavan (@pavanamar554) reported 56 minutes ago

  @ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 57 minutes ago

  @ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.

• 
  Sheila Prema Roy (@SheilaPrema) reported 58 minutes ago

  @ACTFibernet Could you ask your Customer service people to answer calls, which is a sign of good customer service, and not to ignore customers calls after they have made the payment, please? I know money is important but it's downright disgusting of your CS staff to disregard customers.

• 
  Against cockroach party. (@MadhuShett64784) reported 60 minutes ago

  @ACTFibernet @PrabuPrithik Primarily ask your staff Mr Sriram to respond to multiple calls (8925820780)for service,next advice him to be calml while your customer calls out of frustration.Advice him not to shout around with your client,we are not receiving free service.More than 20 calls went unattended.

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 1 hour ago

  @ACTFibernet Since when you people are working its been a day and issue has not yet resolved. today i have been marked as LOP who is the responsible?? Why every time there is an delay for resolving it. #worstservice #internet #hyderabad

• 
  Haiku (@riceofsushi) reported 1 hour ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence