ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 8 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Chennai
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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FinProfz (@Finprofz) reported@ACTFibernet internet not working since yesterday. How will customers manage?
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Varun Kumar (@vrn_295) reported@ACTFibernet Last time it took you guys 10 days to resolve a simple wiring issue. This time again, it’s more than 30 hours. Your customer care team is being incapable of transferring the call to the escalation team, technician or anyone. Why is escalation team not on thier desk.
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jaga (@itsmejaga) reported@ACTFibernet u r the worst service provider ,my issue not resolved for the past 1 week
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet What is the status on this ? Are you capable to resolve this? Or let me know if will completely close the act network services and opt for any other service.
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karthik valluri (@vamsivallurik) reported@ACTFibernet My subscription is active till August end. Hope ur incompetent engineers see it and do it only after that day. I am fedup.. imagine disconnect request soley due to service guys,after being customer for what 10 + years
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Alisha Rahaman Sarkar (@zohrabai) reportedHello @ACTFibernet, the wifi at our Green Park office has been down since Tuesday morning. It has been impossible to get through to anyone at the company, and we are repeatedly being put on hold. 24 hours later, we still don't have internet. What nonsense is this?
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Balagere Resident (@varthurcitizen1) reported@ACTFibernet no installation happening for Account No : 102811160538 . Full payment made on 11th July and no resolution is being provided. Technician contact is also not provided. Please help expedite the request as need connect established by today.
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Ganesh Natarajan (@GaneshNataraja5) reported@ACTFibernet how long you want to wait ?? More than 2 days just to fix the issue in the box?? Crazy!!!
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Aditya ³³ (@adityaharindar) reported@nithitsuki @ACTFibernet Bangalore, ACT layed out a fiber line, but it doesn’t terminate at my home, there’s a common box for connections in the area, so not true FTTH
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The Swarna (@ProtestforRight) reported@ACTFibernet Who is appointed for this ticket, does the customer have the right to know about technician?
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Harsh Agarwal (@President_Roley) reported@ACTFibernet The customer care shamelessly tells it will be solved within 24 hours for 3 weeks and never solves it. Reaching out via email is also useless. Never buy anything from ACT. @ACTFibernet If you have a bit of shame left. Check my ticket number SR10180846433465
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abhishek sharma (@abhisheku73) reportedThey will not resolve it, i shifted to a better service provide you should too.. @AyanMehta5 .... The @ACTFibernet is useless
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abhishek sharma (@abhisheku73) reportedThese guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet I have been getting this same response for past 2 days. The other providers at least complete the installation in 12-24 hrs, with ACT I don’t see that happening. Looks like this is the trailer for your service Im going to get in future.
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ryshab (@ryshab07) reportedHow much longer are customers expected to tolerate this? At this point, just come and take your router back. I’ll switch to a provider that actually delivers the service it promises. This level of service is unacceptable. Fix it—or lose another customer. @ACTFibernet
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Soham Chakradeo (@Soham_Chakradeo) reported@ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet When I will get resolution
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The Swarna (@ProtestforRight) reported@ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.
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Probiotic (@sun1385) reported@ACTFibernet @jagograhakjago The ETA keeps on changing. From yesterday 9PM to today 8PM to now showing tomorrow 7PM. There is an option to schedule callback from Service engineer. Trying that since yesterday. The engineer name keeps on changing and nobody calls back.
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Abhijit Jaiswal (@abhijit_jaiswal) reported@ACTFibernet wifi not working.
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shasha (@blackandwitty) reported@ACTFibernet Shut upppp okayyyyyy, set the connection or give back our money. I'm filing an online complaint on you
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Shiva Kumar N12 (@shivakumar_n12) reported@ACTFibernetHYD @ACTFibernet please disconnect my connection. It’s repeating the issue with the network. Even your customer care is also worst in care about customers
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Dattu G.V.S (@Gvsdattatreya) reportedVery disappointed with @ACTFibernet. Before payment, I received continuous calls. After payment, no proper response. Internet installation was delayed, ACT StreamTV4K setup is still pending, and every day I hear "today"or "tomorrow."Please cancel myconnection and refund my money
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Bharat (@bvsbrk) reported@ACTFibernet the internet is down since morning and when I opened a ticket SR10181184558624 the eta to resolve is suddenly tomorrow evening? What kind of utter nonsense is this? How can working professionals do their job with this extremely unreliable network.Totally unacceptable
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Balagere Resident (@varthurcitizen1) reported@ACTFibernet Terrible customer service support and installation support from @ACTFibernet . After taking full advance payment not sending technician to do installation. @jagograhakjago
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Vishal Bait (@BaitVishalR) reported@ACTFibernet I am using ACT for almost year and I have very good experience with ACT fibernet but recently regarding shift connection I have very bad experience.
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Anand Kansal (@anandkansal88) reportedDisappointed with the extremely poor service by @ACTFibernet . Paid for 3-month subscription and I've been waiting for more than 48 hours for my connection. No response from their side. Now they are saying it will take more time. Hope the core team is aware of the poor service.
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Ashish (@menariya222) reported@ACTFibernet what ******** is happening? Internet is not working
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet You need to act responsibly, firstly I didn’t get any call but if you cannot reach me, you will close the ticket without any resolution. What kind of service is it? You collect money for 6 months and you cannot shift connection in 10 days and no response also
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Sriram Sridharan (@z1000i4) reported@ACTFibernet Hi yes, it has been fixed after 96 hours of waiting, 8 calls to customer care, 10 email exchanges with the nodal office, 4 email exchanges with your customer care, one complaint to NCH, one complaint to CPGRAMS and this tweet.