ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (28%)
• Total Blackout (8%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Bengaluru, Delhi, Chennai, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Chhindwāra	Wi-fi	4 hours ago
Hyderabad	Total Blackout	11 hours ago
Hyderabad	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	3 days ago
Bengaluru	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 6 minutes ago

  @ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.

• 
  Gangadhar (@gangadhar8055) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD Really disappointed with ACT. Internet is not working properly despite raising multiple complaints about buffering and slow speed, and the issue is still not resolved. The only suggestion is to restart the router,but that hasn’t fixed anything.

• 
  dinkar Singh (@dinkarsinghh) reported 9 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  sp-pawanist🥸🍁🤑 (@SPtweetsss) reported 9 minutes ago

  @ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 10 minutes ago

  @ACTFibernet *Service Alert!* Hi MOHAMMED AZIZULLAH SHAH QUADRI Your ACT Fibernet service is heading for *Disconnection* as your bill is Overdue. Account No:101004471906 Meanwhile you are trying to resolve the issue and no response in Dm..its literally disappointing service #worst #service

• 
  Fencem (@Fencemtuta) reported 10 minutes ago

  @ACTFibernet frequent disruptions and cannot cancel subscription and no prorated refunds. Just keep paying for no internet?

• 
  Harsh Vardhan Ladha (@harshvladha) reported 13 minutes ago

  Extremely worse service by @ACTFibernet Its been two weeks since i requested to shift connection, now its been 3 days for requesting disconnection. They are not working

• 
  Souvik Samantaray (@souvik0725) reported 13 minutes ago

  @ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 20 minutes ago

  @ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.

• 
  shreyas belavadi (@belavadi_7) reported 21 minutes ago

  Trying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.

• 
  AK Singh (@AKSingh42544383) reported 21 minutes ago

  Hi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.

• 
  Naveen (@_urstrulyme) reported 23 minutes ago

  @gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.

• 
  X MAX GAMING (@MariyamBeg55697) reported 28 minutes ago

  Extremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 28 minutes ago

  @ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 32 minutes ago

  @ACTFibernet Please go and read the comments i have already stated that i got an update after message in the customer care via the app and tweeting here such a worst service by you guys if this is what i am experiencing for 4k rs i think i am better off using some other provider

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 35 minutes ago

  @ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 35 minutes ago

  @ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not

• 
  Ravi Rajput (@MrPrefectravi) reported 36 minutes ago

  @ACTFibernet can you explained what kind of service you served we have facing Internet issue from last week I’m daily compalining for the internet why we are paying you for disconnected services please cancel my subscription and give refund back

• 
  Yashank Bharti (@yashank20001) reported 37 minutes ago

  @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

• 
  Ram Kumar (@RKSingh_Chauhan) reported 39 minutes ago

  @ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.

• 
  Sricharan (@Srithesamaritan) reported 43 minutes ago

  @ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.

• 
  user636811 (@user21098) reported 45 minutes ago

  @ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.

• 
  user636811 (@user21098) reported 45 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Ashish Joshi (@ashishjoshilko) reported 49 minutes ago

  @ACTFibernet Hi , have specially asked the local cust service representative to get the Zee 5 Pack removed , also there has been a credit twice but no response

• 
  ನಿನಾದ | निनाद | Ninaada (@ninaada) reported 49 minutes ago

  @ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.

• 
  Viraansh (@ViraanshB) reported 51 minutes ago

  @gayatri008_16 @ACTFibernet Broadband is not as your mobile network Some times if any lines disconnected it takes time to fix Always it can't be fixed in 1 hour or 2

• 
  manuvachanam (@manuvachanam) reported 52 minutes ago

  @ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.

• 
  Rudy 𐤊 (@Rudy14112222) reported 57 minutes ago

  @Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service

• 
  Vivek (@Vivek9433554001) reported 1 hour ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  R K Malhotra (@rkmalh1956) reported 1 hour ago

  @ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.