ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Kolkata, Hyderabad, Nashik, Delhi, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Wi-fi | 2 hours ago |
|
Chennai
|
Internet | 5 hours ago |
|
Chhindwāra
|
Internet | 6 hours ago |
|
Kolkata
|
Internet | 9 hours ago |
|
Hyderabad
|
Total Blackout | 12 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Deepak (@sdeepak_01) reported@ACTFibernet The rains got over on 29th April, today is 3rd May . Even after 4 days the internet is not restored. Pathetic service, time to change @act
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Aakash kumar Puri (@aakashkumarpur1) reported@ACTFibernet No one reached out even today - worst service honestly!
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Saliq Gowhar (@saliq7_) reported@ACTFibernet I do not want your internet anymore, bcz at this point your are just making a fool out of your customer and mocking them. You are wasting our times, and if you have such a ****** support, you shouldnt have scaled your customer base to this scale.
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Shiv (@mr_Tubun) reported@genz_corp_baba @ACTFibernet For real.. they have been keeping it pending since 6 days for me now. Whenever I appeal to discontinue the service they say they will send the technician right away but till now no progress. Pathetic service and no way I am going to continue now. @ACTFibernet
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Rag Ani (@raga1921) reported@ACTFibernet , its 3 days u hv nt fixed SR11880109634034. There hv been repeated & frequent failures fr the users in this area. CHECK Yr SR records. #1) Change yr local support teams #2) If fr days u cant hv service uptime, give credit of days to user accounts fr facing B/outs
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karthik (@karthikV4U) reportedIt's been 3 days since the post payment was done @ACTFibernet in Bangalore having bad customer engagement .. when I call sales people not responding
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet one of the worst internet network SR10280013087124 almost 5 days over there is no fix on internet, even the technician don't receive calls and if any delay means they charge late fees if bill missed, first fix your service, if stil same i wil disconnect..
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saiprasad (@saiprasad5591) reported@ACTFibernet you'll keep on changing the resolution time. This is one of the worst services. In the 10 day gap there are 2 service disruptions of more than 24 hours. Faster service. FYI I will not renew further and will end the services by July 2026 as mine is a quarterly plan.
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Dr Neemu Hage (@drneemu_hage) reported@ACTFibernet @ACTFibernet very lousy service. Would never ever recommend to my worst enemies also.
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Muzammil (@Muzammil4802522) reported@ACTFibernet till now no one is visted the location i want you to send someone today or else i will change the broadband pathetic service
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saiprasad (@saiprasad5591) reported@ACTFibernet @mkchiranjeevi So you won't respond until one publicizes the issue on social media. Is this the accountability. You'll send dozens of reminders for paying the bill on time. Why won't you take accountability in fixing at the right time. Mine i have lost 2 days of service for 3 month plan
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achal (@kaundinya5) reported@ACTFibernet your service sucks to an extent I can't even try to describe. 2 days and counting with no internet or update on what the status of the fix is. Your customer care sucks and cannot provide any solutions. Your app sucks it doesn't connect me to anyone useful. Eat shi
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saiprasad (@saiprasad5591) reported@ACTFibernet By the way the toll free number is junk. No one responds to escalate and you have not even provided in the app too. That smart way of cost cutting. I will ensure all my friends and families not to opt for ACF fibernet worst service at one door step.
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Adithi (@adeatii) reported@ACTFibernet It’s been a whole another day since my tweet and there has been no resolution. I have been getting messages of delay since last night. This is unacceptable @ACTFibernet
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Najnarin Ujaragan (@vinithepooh) reported@ACTFibernet It's been 5 days since the internet went down. Can you please provide an actual ETA instead of moving it up by another 12 hours every day when they are due?
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Sukumar (@sukumards) reported@ACTFibernet Hi ACT team, you are not refunding my money as you did not have the capability to do a relocation of my Internet service. I have been doing a follow up for about a month and no use. Any service ticket raised is closed without solution.
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Vivek kumar (@Vivek_vikki9) reported@ACTFibernet How many times you reply the same thing?? Not even once an agent from your side called me. Such a worst experience ever. How can a customer be with patience for such long. Even today I called the customer care and they wanted me to wait 7 more days. Pathetic service provider
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Adithi (@adeatii) reported@ACTFibernet It’s already been 48 hours. I cannot continue like this and will have no option but to cancel my plan and switch to another internet provider due to poor customer service @ACTFibernet @FiberAct
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Aujas.Bhandari (@Bhandari_Aujas) reported@ACTFibernet No internet from 3.30 pm yesterday, got a message that it will be resolved between 9am- 1 pm till now issue not resolved, disgusting customer support and service, you are forcing customers like us to port to some other service providers like @airtelindia, @HathwayBrdband etc
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veerana gowda (@veeransg5) reported@ACTFibernet Please note that this ridiculous problem of not being able to find a power source for the junction box is completely unacceptable. It is blocking my work, and I do not wish to continue as a customer of this internet service provider if the issue is not resolved by Monday.
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PERIYA ARUMUGASAMI (@arumugamface36) reported@ACTFibernet Worst support
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Kashif Zain (@KashifZain) reported@ACTFibernet Absolutely rubbish service, it’s been 5 days and still no proper response. Everyday same lies that it will be fixed today, before 9 am, then 11 am or by 12 pm and then a message comes pushed back to another 24 hours. Ridiculous!
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Krishna C V (@Krishna09716753) reported@ACTFibernet, I am highly dissatisfied and disappointed Your sales chase till payment, and they don't even check whether the service is active. It's been more than 24 hours. Your team called me about the activation and said the account would be activated in 15 minutes.
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Varun Manchanda (@Varun_Devil28) reported@ACTFibernet Hi @ACTFibernet so engineer is now came to my home. So for now I don’t want to cancel my plan, I’ll take my case back.
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OG (@ravi_bhat10) reported@ACTFibernet I have raised ticket SR10280127812754. My internet connection is not working since 1hr. Please look into this and resolve ASAP.
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Broufus (@Broufus) reportedIn Bangalore @ACTFibernet has stopped providing internet service since the storm nearly a week ago. They don't answer phone calls nor do they respond to service requests. Payments are made once a year, so they collect all the money and disappear like frauds.
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Ajay Verma (@vajay09101988) reported@ACTFibernet You are very smart auto resolved my issue and closed the ticket and charged me the bill of 2200 + for plan change charges but your executive who guided me to change the plan told me this will be includ in next month's bill again mis-selling.@AshwiniVaishnaw @jagograhakjago
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HariTeja (@hariteja03) reported@ACTFibernet There has been no update just lies that i will be contacted with no resolution
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Darshan G H (@DarshanGH183622) reported@ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet Tomorrow again Monday we have lot of office work, it will be bad problem