ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Nashik, Delhi, Chennai, Chhindwāra, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, and Jaipur.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 3 hours ago |
|
Nashik
|
Total Blackout | 4 hours ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Delhi
|
Internet | 2 days ago |
|
Chennai
|
Total Blackout | 2 days ago |
|
Chhindwāra
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rkrish (@rkrishrkrish12) reported@ACTFibernet Every Saturday Internet stops working. Why can't the technicians fix it properly. Technician disconnecting the call. Not responding to calls or messages.
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Muzammil (@Muzammil4802522) reported@ACTFibernet I have to change the wiring connection of act Fibernet please send someone to near my location from past 3 days I am informing no one is reaching pathetic service
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Ajay Verma (@vajay09101988) reported@ACTFibernet @ACTFibernetHYD if your not providing any solution on this mis-selling I have to escalate the issue on a higher level. I hope you will understand my concern.
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Billa Bharat (@bharatsuji) reported@ACTFibernet Internet is down??? Every weekend this is the problem.
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MayaRao (@MayaRao) reported@ACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.
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AK (@Kumar_tesla123) reported@ACTFibernet nodal officer of @ACTFibernet , how you avail your holiday , when your customers keep on in trouble , even im 6 month paid subcriber
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Neel_Gunner (@NeelabjaSinha) reported@ACTFibernet Another day has passed. Still the issue is not resolved ! Already sent the details to the field engineer today morning ! How long will it take?
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Bruce Wayne (@pavanvjs3665) reported@ACTFibernet Still no Update from Act and it's Technical Team. 5 plus Days still no Connection. None called from Act. I don't know how many Existing Customers of Facing issues with AcT services. As i am the New one, Promised connection within 24 hrs but still no response since 5 days.
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Saurabh Mathur (@math031991) reported@ACTFibernet I don’t think you guys need to resolve anything, technician is assigned but not picking the call since morning now it’s more than 30 hours and I am following up but no clue whether is it resolve or not. And customer service is worst.
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Praveen (@praveenjayak) reported@ACTFibernet I got a call from sales team saying if you buy a new connection we will give you flat 1000 rs discount and also Install the connection same day. I paid the amt yesterday neither I got 1000 Rs nor the service is installed. I cheated by your sales team. Ac 101800834944
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im_kumar (@imkumar2255) reported@ACTFibernet Hi, it's almost 4 days in our area ACT wifi not working. Event hough your representative coming and fixing the issue its not fixing permanently. Do you any resolution for this? This is how you give support to your customer?
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anitha (@anitharai) reported@ACTFibernet wow ACT for the service! 4 days without Internet and cable TV still no ETA from you! For TV cable there is no way to register complaint also.. all the folks looking for new connection please avoid ACT! This is in indiranagar Bangalore
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saiprasad (@saiprasad5591) reported@ACTFibernet @mkchiranjeevi So you won't respond until one publicizes the issue on social media. Is this the accountability. You'll send dozens of reminders for paying the bill on time. Why won't you take accountability in fixing at the right time. Mine i have lost 2 days of service for 3 month plan
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Aakash kumar Puri (@aakashkumarpur1) reported@ACTFibernetHYD @ACTFibernet - You folks need to get a life! Raised a complaint for relocation almost 15 days back and till date nothing has moved and not even a care to get back! Complaint # SR10179883223294 ETA was 22nd and today is May 2nd - such a shame! @ActfiberC
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Mridul Singh Rajawat (@mridul_rajawat) reported@ACTFibernet Seems like everyone is facing a very pathetic experience and seeing the same I'm also not going to continue forward with ACT and terminate the connection.
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achal (@kaundinya5) reported@ACTFibernet your service sucks to an extent I can't even try to describe. 2 days and counting with no internet or update on what the status of the fix is. Your customer care sucks and cannot provide any solutions. Your app sucks it doesn't connect me to anyone useful. Eat shi
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Simon (@ichowdary9) reported@reliancejio is the worst either in mobile or fiber. No response even if you visit a store. From past 48hrs my wifi is not working and cables are damaged due to rain. Rain stopped 36hrs ago and still no one to repair it. @ACTFibernet resolved within hours for my other connection
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Fadil Khan (@KhanFadil786) reported@ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price].
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OG (@ravi_bhat10) reported@ACTFibernet I have raised ticket SR10280127812754. My internet connection is not working since 1hr. Please look into this and resolve ASAP.
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Haiku (@riceofsushi) reportedUpdate. Some technician from ACT installed the fiber. After about 10-15 mins, the internet stopped working. Raised a service ticket and waiting since forever. @ACTFibernet
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Anand Nagshenkre (@ANagshenkre) reported@ACTFibernet @ACTFibernet when you are fixing Internet issues ? What an absolute waste of service you provide .
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Dilan gowda (@Dilangowda) reported@ACTFibernet @ACTFibernet Its been 6 days still not got the internet yet! You mentioned 48 hrs. My work is entirely dependent on the internet. This is very pathetic service from ACT. Please refund my money and disconnect the service. I have decided to get @airtelindia service
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Vishnu (@vish_people) reported@ACTFibernet No internet since Wednesday, no one gives any update on what is taking so long . Very disappointing service, my message here from 2 days ago have gotten no response
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Rasmi dash (@Rasmirdash) reported@ACTFibernet I have raised multiple complaints over the past few weeks with zero progress. Providing a refurbished router has not resolved the underlying issue. I need an actual service intervention, not more scripted follow-up calls without action.
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Apoorv Gupta (@ApoorvGupta4) reported@ACTFibernet Have been tired now. Wifi not working last 2 days. Goes down every 15 days. Have to raise complaints again n again. No resolution being provided this time. May have to switch now after 5 years of good service. Account No:118570988140
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Received a response after all the follow-ups — a disconnection request ticket (SR10280105246023) has now been raised. Waiting for actual action and closure. Hoping this doesn’t get delayed like the support earlier.
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Haiku (@riceofsushi) reportedIf this is the experience before installation, we’re not interested anymore. Please cancel & refund ASAP. Would rather go with reliable providers like Airtel or Jio. Pathetic service. #bangalore #bengaluru #actfibernet
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Akshay (@Akshay20031025) reported@ACTFibernet Hi, It's already been 24 hours and you said it will get resolved but it's still its not resolved and wifi is not working. Why don't you escalate to resolve the issue. Now please confirm finally when will the issue resolve.
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)
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Adithi (@adeatii) reported@ACTFibernet It’s been more than 24 hours since the WiFi has been down, there’s gotta be something you can do to fix this @ACTFibernet