ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Total Blackout | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Erode |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vikram Parmar
(@Vikramseth164) reported
@ACTFibernet @MrComplaintBox worst service ever thier customer service S***ks network goes down once a weak and when it goes down they take ""exact"" 24 hrs or more to resolve it even call to customer service for support they hesitate to respond proactively. Deserve 0 star
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mussi
(@mussi41) reported
@ACTFibernet My internet service has been disconnected due to non payment of my bill.Really have to applaud your team which works well when it comes to payment and so many excuses and laid back attitude when it’s a complaint,even closing the ticket before resolving.Shame
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JK
(@djai_84) reported
@ACTFibernet Worst customer service and no one contacts for the bill paid for 10 accounts, 10 days before...10 of my accounts are in suspended state #ACTFibernetCHN #worstcustomerservice #ACTFAST
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Sharan Prakash
(@f243a6d86faa41f) reported
@ACTFibernet I did not have my internet connection on Sunday for the entire day Got It Resolved by evening. I told your employee that this has been happening frequently at this point where everything is online he assured me that it won't happen again Again my internet is down now
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JuggernautPanda
(@BoffinPanda) reported
@ACTFibernet @ACTFibernetHYD Will you be able to resolve the issue with the home security camera? I have been following it up since weeks. The camera does not work. It asks to contact the helpdesk. The helpdesk does not respond. Pathetic service.
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arun andoju
(@AndojuArun) reported
Wondering how @ACTFibernet is still sustaining in the market with such a disgusting service. Got fed up with your stupid service. You people can make even Dalai lama go crazy!
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angkit.
(@Ongkitt) reported
@ACTFibernet please fix it as soon as possible.
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Dr. Ashok
(@harry143143143) reported
@ACTFibernet It's second day and still not yet resolved and still ur customer care is not getting connected, auto disconnect at around 7.30 min each time...resolve my issue asap
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Sandipan Ghosh
(@sandylpo) reported
@ACTFibernet pathetic service. No internet for last 24 hours.. All our work is pending
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sreenidhi
(@sreenidhi7) reported
@ACTFibernet worst customer service. None picks the call when we try to reach you. For new connection everyone will speak. Once taken the connection, none comes to pick the call. Very great. I will not recommended this to anyone
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Suresh Kumar Mandapa
(@sureshlincoln) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD SR10961039937302 another week..another issue. Pls assist this repeating issue. Work impacted. Not sure a professional firm like act not providing permanent solution.its been 43 hours no solution yet.
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Xhaka
(@PoisonMeNow) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet Called customer care and spoke. He mentioned that in next 4 hours the issue to be quickly resolved. Also, no call back received. Its me who's calling bcz urgency is at my end. Please do the needful.
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Siddhartha
(@pessiddhartha) reported
@ACTFibernet again net disconnected. This is now becoming a serious issue. Resolve it. @DoT_India take note. They are charging a bomb for the services but fail to provide uninterrupted services.
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VAMSI KRISHNA DS
(@dsvamsikrishna3) reported
from
Kāvali, State of Andhra Pradesh
@ACTFibernet No internet since 30 mins. Can you please help to resolve the issue asap
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Ankit verma
(@Ankitve19440455) reported
@ACTFibernet Hi, My internet is not working. Please check & resolve the issue.
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Xhaka
(@PoisonMeNow) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet A service request is already raised ... SR11061143974812 .. Still I am seeing no action been taken and its almost 15 hours now .. Damn!!
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Vidyasagar Velur
(@VidyaVelur) reported
@ACTFibernet internet is down since morning. Please address the issue at the earliest. SR10261151326442
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Promit De[St. Yuvee]
(@yuvee_promit) reported
@ACTFibernet do you actually make an effort to see if my issue is resolved or do you just lie through your teeth? Three days and still no internet. This is infuriating. You guys take no action while your engineers sleep on their job. Pathetic. Not recommending anyone to get ACT
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Ankit verma
(@Ankitve19440455) reported
@ACTFibernet Please get it resolved on urgent basis. I need to start my office work but, it’s been completely shut down suddenly.
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suresh shanmugam
(@shans3385) reported
@ACTFibernet @ACTFibernet issue resolved temporarily. Again facing issues now when the power supply restart. Can you please provide permeant solution. Account number: 103016478416
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Pushkala Aripaka (She/They)
(@pullthekart) reported
.@ACTFibernet @ACTFibernetHYD No internet at my parents’ for the past day, and the rare times it does work, it barely qualifies as functional. Complaint still not resolved, could you please expedite? WFH getting severely affected. Can’t fix it for them from B’lore each time.
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Balaji RN
(@rn_balaji) reported
@ACTFibernet Since renewing my ACT connection, every bill is fraught with issues. As prompt as you are in reducing bandwidth for late payment of bill and affecting my son's studies, why aren't you that prompt in resolving my issue? And please integrate your systems!
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Jakkulwar Srikanth
(@jsrikanth_01) reported
@ACTFibernet This is to 4th time iam contacting you through twitter. Till now issue not resolved . Router not delivered ,how many days you will take for single connection. My service is activated on Aug 9, 10days completed without use. What the hell is and no one is responding.
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Manohar
(@ManoharNookala) reported
@ACTFibernet I'm facing continuous issues from last 15days. Having worst experience with your customer service. Why I have to take this pathetic service by paying the full amount? Why I have to adjust? I want my money back for the unused service. No: 9505875892 #ACTNELLORE
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Sai
(@saigudla031091) reported
@ACTFibernet @ACTFibernetHYD I have never seen worst service provider than yours.Opened the multiple tickets From Saturday onwards still no resolution,closing the tickets without resolution
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Rishav RAJ
(@RishavR21723164) reported
@ACTFibernet @ACTFibernet at last you ended up doing nothing. Thank you so much for you ignorance. I’m never again using ACT. Pathetic service not able to access internet for a day had to take leave coz of internet. I used to use @HathwayBrdband never had such issues.
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Jaideep
(@Jaideep_ts) reported
@ACTFibernet Can you please let me know how to start disconnection procedure.. Not really any issue. I needed landline connection along with fibernet due to poor cellular network in my area. So I had to switch to another provider.
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Krishna Kumar
(@Krishna0103) reported
@ACTFibernet This was resolved last night. Facing the same issue since morning. SR10361122910992. I reported similar issue several times last month. No permanent resolution provided. Dissatisfied!
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Ramesh Bala
(@rameshlaus) reported
@ACTFibernet Need help with Internet Service Disruption..
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𝙎𝙪𝙧𝙮𝘼_𝙇𝙪𝙘𝙆𝙮➳
(@ImSuryaLucky) reported
@ShaikAli97 @ACTFibernet @ACTFibernetHYD Poor service