ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (19%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Saikisshore.p
(@HULKSK007) reported
@ACTFibernet @ACTFibernetHYD If you have any self respect please cancel my subscription and refund me my amount. I am not having Internet connection from past 12hrs and 5th ticket in last 2 months. Please be ashamed of your self for having worst technicians and service.
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Javed Akhtar
(@Javed150784) reported
@ACTFibernet , there are a lot of connection issues in the Modi Edifice KVR valley. Every now and then it disconnects. @JioCare please start your services ASAP in the location so that we can switch from #ACTfibernet
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Guruprasad
(@guruprasadhvs) reported
@ACTFibernet - dear team, I raised for deactivating my service. Paid for 3 months, used hardly for 15 days. Still none has come to collect Router and amount is not refunded as mentioned in the FAQ. A/C:103727867250 #dissatisfied
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Rahul
(@sairahul1209) reported
@ACTFibernet you guys charge additional amount for a router that is your responsibility, yet i havent been getting the speed im paying for.... if it cannot be fixed, I'd like a refund..... worst customer service, worst technicians, no way of communication
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Shashi Kiran
(@ShashiK77889539) reported
@ACTFibernet My internet is not working since yesterday morning. I registered a complaint yesterday (SR10176567474774). No service has been provided so far. Pls resolve my issue ASAP.
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Vijin C J
(@cjvijin) reported
@ACTFibernet SR10376586864634 again today.. really annoying guys.....weekly twice issue coming
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Gitesh Gourav
(@giteshgourav) reported
@ACTFibernet you boast about your quick resolution, but internet has been down at my house since morning. No resolution, no visit, nothing. How would you feel if your internet was removed and nothing was done. Please help.Please restore internet.Service request# SR11076587086024
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seomaniaa
(@seomaniaa) reported
@ACTFibernet Received two calls within short spam of 15 mins who promised a resolution between 5-6 PM today evening, nothing happened and issue is not resolved. What is more appalling is that i have to walk through what the issue was to your rep. Brazen incompetence or false promise?
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Yeah its me
(@ordkhaan) reported
@ACTFibernet Your chatting service is always slow as turtle
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Mohammad Ashwaan
(@itsashwaan7) reported
Dear Team @ACTFibernet if my internet problem it won't solve today better from tomorrow I'll take new connection your team is not responding my calls neither any updates are given by Team since 4 days internet is not working
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Yash Verma
(@yash_verma_2110) reported
@ACTFibernet internet has been down since yesterday in HSR Bengaluru. Extremely annoying, no follow up no customer care! What idiotic experience man, feel like living in the stone age. Cellular networks are anyways horrible.
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amit kumar gupta
(@amitk71) reported
@helloajith123 @ACTFibernet You too bro. They seem to be sending same bloody replies to everyone facing issues with their internet
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amit kumar gupta
(@amitk71) reported
@ACTFibernet my internet plan ends in oct, i swear me n my colony people all r gonna move to airtel. You guys should shut down ur shop or deceit lies and scamming us
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Vinay Shukla
(@vny_shukla) reported
@ACTFibernet That's the problem with you guys..Read the query..rather posting by default drafted message..lol I repeat I need a wired connection at this location. I have shared with you my number.
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amit kumar gupta
(@amitk71) reported
@ACTFibernet Stop sending ur bot and stupid messages everyday, u people are the worst of the lot. Who dont do their jobs just want renewal fees
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yogesh basetkar
(@YogeshBasetkar) reported
@ACTFibernet I am extremely disappointed with the complete lack of action from your side regarding the discrepancy in my billed amount. Despite my repeated reminders and three separate calls to your customer care, NOTHING has been done. This is unacceptable.
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Rohith Ambati
(@ambati_rohith) reported
@ACTFibernet Thanks for the reply. I'm very well aware of the bill due date. but sending out warning messages for account disconnection before the bill due date is unwarranted and rubbish customer service. I have been a customer for over 12 years, seeing such poor comms is disappointing
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RICHARD HADLEE
(@aj2y17) reported
@ACTFibernet @ACTFibernet Hi ACT Team, my internet has been down since yesterday morning. Ticket ID: SR10376578385004. No update received yet. Please escalate and resolve urgently — I work from home and need immediate restoration. bad that I always have to wait two days for reply
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Sreenath Mudra
(@MudraSreenath) reported
@ACTFibernetHYD @ACTFibernet your services Top with other ISPs in couple of thing i can say. 1. Top in charging customers 2. Top in worst service. We finally decided to quit and 2 different ISP connections will get at your one cost.
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amit kumar gupta
(@amitk71) reported
@ACTFibernet the pathetic shameless company says Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 10-Aug(DD/MM) 19:30 to 21:00. Team ACT After 4 days they still havent done a thing Top category chor company
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piyush jain
(@piyushjain1154) reported
@ACTFibernet I trust you’ve received the details. Kindly confirm what concrete action will be taken next, beyond merely collecting account details. This issue has persisted for too long, and I expect a clear resolution plan with timelines, not just procedural steps.#act #ACTFibernet
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devimishra
(@devimishrakdl) reported
@ACTFibernet I joined ACT a month back and have already raised 3 tickets for connectivity issue. This is the worst service I have experienced. Even last ticket was resolved in more than a day.
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Dheepak
(@Dheepak_TS) reported
@ACTFibernet You never solve the problem. I will break your router before handover
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amit kumar gupta
(@amitk71) reported
@ACTFibernet pathetic company and worse engineers. Told him the internet not working he only knows how to argue and not visit the site and fix the issues
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Mohammed Anis Qureshi
(@iMohammedAnis) reported
ACT Internet down 3 times this month, each taking 1–2 days to fix. No updates, calls cut, no accountability. 2+ years a customer but switching next month. @ACTFibernet Ticket: SR10276583248554
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Diwakar Gupta
(@Diwakar_jpr) reported
@ACTFibernet I have taken ACT fibernet connection couple of days back 200 mbps plan but the speed is not suffice my purpose, I have requested many time customer care to disconnect the connection, but they are not listening, please help.
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devimishra
(@devimishrakdl) reported
@ACTFibernet I am facing connectivity issue for more than 24hrs now. Raised SR10176570204894 and it was supposed to resolve last night at 9pm. Then moved it to morning 1pm. Engineer doesn't pick up call and later switched off his cellphone. It's Irresponsible customer Service.
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amit kumar gupta
(@amitk71) reported
@ACTFibernet pls refund my leftover money. Cant tolerate you thief’s anymore. I hv to pay extra for dongle to WFH. Pathetix company pathetic sevice and pathetic customer care
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Panchali Das
(@PanchaliDas4) reported
@ACTFibernetHYD @ACTFibernet No wifi for the last 4 days, service person Kiran refuses to pick phone. Horrible serviceSR10176568737622
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piyush jain
(@piyushjain1154) reported
@ACTFibernet This is my 3rd complaint for slow speeds even after installing a Deco mesh router. Your engineers seem more focused on closing tickets fast than actually fixing the issue. Enough of temporary fixes;escalating to management for action. #ACTFibernetFail #SlowInternet