ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Madurai, Visakhapatnam, Pune, Chennai, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Shilpakar
(@KounShilpakar) reported
@ACTFibernet Stop your gas lighting and issue my refund immediately! You've been sitting on my double payment for weeks and keep closing the service request fraudulently! Don't you people have any shame running such a scammy business? How do you even sleep at night?
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Unknown©ForeverAlone
(@simarjot06) reported
@ACTFibernet Dear Customer, Your ACT A/c:101398411013 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET My internet is working now and just now I received this SMS
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anildewani7
(@anildewani71) reported
@ACTFibernet Very disappointing since last 24 hrs complete outage in Internet in our society no resolution only lame excuses promise lot deliver little hope some one listens
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Sajeev
(@Imsajeev11) reported
@ACTFibernet @TRAI @DoT_India I’m facing consistently high & roaming BGMI ping on ACT FTTH (Hyderabad). After extensive testing, the issue is not Wi-Fi, router, speed, packet loss, or game servers. The problem starts inside ACT’s network itself.
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Krishna
(@Sri__Krishna) reported
@ACTFibernet Facing internet outage with a new connection (less than a week old). Ticket SR10178372450174 raised, but unable to reach customer care. Need immediate resolution. This is unacceptable so early into the service. @ACTFibernetHYD
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Shilpakar
(@KounShilpakar) reported
@ACTFibernet Again with the gas lighting. You already reopened the service request based on my original complaint. But failed to follow up on it!
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sanjay bajaj
(@iiirdi) reported
@ACTFibernet @ACTFibernetHYD @TOIHyderabad I just learned that using Hotspot is only possible when you dont get calls so dependent on irresponsible #internet #service #ACTFibernet not a dependable idea
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Venkatesh VT
(@VenkateshVT8) reported
@ACTFibernet I am not an idiot to continue with your services . I gave you a chance & you did not rectify it . I am sure you can guess the result . Also we always have two Internet connections knowing the way how companies like yours take customers for granted (& I am not one of them)
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Sajeev
(@Imsajeev11) reported
@ACTFibernet @ACTCorp Kindly note: this is not a customer-premise or L1 issue. The fault is elevated first-hop RTT inside ACT access network. Please route this ticket directly to network/access engineering. Attaching metrics already shared above.
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Krishna
(@Sri__Krishna) reported
@ACTFibernet @ACTFibernet 2 days to fix internet in a metro city? What’s the point then? Ticket tracking with ease doesn’t fix outages. Miss a payment and you call nonstop but when service fails, customers are told to wait. Disgusting support.
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Venkatesh VT
(@VenkateshVT8) reported
@ACTFibernet Too late. You have had your chance. The moment you start thinking customers are fools, you will be down hill & it’s already happening . I will be posting about your poor quality on all social media so that people are aware of your business practices
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sanjay bajaj
(@iiirdi) reported
@ACTFibernet @ACTFibernetHYD this months 4 days breakdown is there any worst service provider than #ActFibernet #justasking #Hyderabad
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Krishnakanth Sabnekar
(@ksabnekar) reported
@ACTFibernet The Electricity Department disconnected all internet cables during their maintenance work yesterday, and we've been without internet since then. I have raised a complaint (SR10178376178904), but the issue remains unresolved yet. Please resolve it at the earliest.
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Kanwar Anand
(@spacey_december) reported
@ACTFibernet awful service, 20mbps upload speed, not acceptable, filed numerous complaints, I wish I could disconnect all three of my connections.
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Siddharth TP
(@Sid_TP92) reported
@ACTFibernet , you charge us late fee on 11th day, its been 14 days days ive raised connection issue complaint, now what you should be charged with? Your technician calls me and asks me to close the ticket as I'll raise connection monitoring ticket. I did the same and closed.
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sandesh
(@tsandeshsingh) reported
@HathwayBrdband @JioCare @ACTFibernet very unfortunate Hathway is not even responding to my problems. Since 4pm yesterday there is no internet. We pay in advance and even oneday delay they disconnect the services now what should I do for not responding since yesterday jokers
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Venkatesh VT
(@VenkateshVT8) reported
@ACTFibernet Act fibernet never delivers the speed it promised . In my case the speed was not even 150 where as the package was for 400 mbps . The technician came & could not rectify citing some vague modem issue though the modem was from Act only .Stay away from act fibernet
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Shilpakar
(@KounShilpakar) reported
@ACTFibernet We still have NOT heard from your customer service/account team. It's been 3 weeks now that you're sitting on my annual payment and refusing to refund!
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Husein
(@PR0UDINDIAN) reported
@ACTFibernet @ACTFibernet only thing i do s keep checking you ticket ETR ? Inter is down doe 24 hours now ??? And this is second time its fown in last 15 days fix it asap?😡😡😡😡😡😡😡😡😡😡😡
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Saakshi Jaisingh
(@SaakshiJaisingh) reported
@ACTFibernet Forced plan upgrade, collected rented routers, still billing rental. Paid upfront, no router, ticket never closed. & the sheer audacity to suspend services that I have paid for in advance. WTF?
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kartheek chawan
(@chawan_kar) reported
@ACTFibernet @ACTFibernet you people are playing game without providing service, opening ticket and closing ticket next without any resolution, after tweeting on X you people are again reopening ticket.
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Ajay Kamath🇮🇳
(@Ajay_Kamath) reported
@bhojaksandeep @ACTFibernet Shift to Jio, I did....ACT customer service is horrible
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Sushant Chaturvedi
(@ShawshankOne) reported
@NonsensicalNemo @ACTFibernet Worst is the AI chatbots of some of these service providers be it mobile, internet or banks. I want to talk to a real person when in crisis.
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R S RAJAN
(@Rajan9949525864) reported
@ACTFibernet Sir not working for the past 3daysbusiness get stand still
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Sajeev
(@Imsajeev11) reported
@ACTFibernet I’m facing consistently high & roaming BGMI ping on ACT FTTH (Hyderabad). After extensive testing, the issue is not Wi-Fi, router, speed, packet loss, or game servers. The problem starts inside ACT’s network itself.
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AVI ATULYA
(@AAtulya) reported
@ACTFibernet my acc no 103684715495. I had recharged yesterday with amount 1115. It's been more than 24 hours wifi is not working. I have called customer care thrice today and everytime they say it will be solved within few hours. They only make fool of us.
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Kadir Vedachalam
(@KadirVedachalam) reported
@ACTFibernet your rep in Chennai promised to provide internet service within 3 days of payment. I did it on urgent basis due to work reqs on Monday. Now he's not answering and there's no internet. I signed up for the two mesh router 400Mbps premium plan. Already bad faith.
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Jinendra Kothari
(@Jinukothari2) reported
@ACTFibernet I need to talk to customer care to understand in detail about the new yearly plans. Can someone please reach out to me?
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Vish
(@nomadpromax) reported
@ACTFibernet can you tell your sales team idiots to CALM the **** DoWN? I am 0% interested in your service and going to choose @Airtel_Presence. Idiots what the hell is this? 15 spam calls a day and begging for leads? Have some courtesy man!
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Manoj Kumar
(@Maddy9312) reported
@ACTFibernet It use to be best services old time but now most worst, since yesterday morning internet not working.Ticket raised118783730322 and ETR also over but not a single serious person available to sesolve the issue.