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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 13: Problems at ACT

ACT is having issues since 11:50 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Visakhapatnam, Jodhpur, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.

CityProblem TypeReport Time
Chennai Internet 6 hours ago
Hyderabad Internet 7 hours ago
Visakhapatnam Internet 9 hours ago
Jodhpur Wi-fi 16 hours ago
Hyderabad Total Blackout 19 hours ago
Hyderabad Internet 24 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • meeru123
    Meer (@meeru123) reported

    @Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.

  • VipulGoel12
    Vipul Goel (@VipulGoel12) reported

    @ACTFibernet Why is it taking so long? No technician has yet visited to my place. Can I get refund if I cancel my plan now? I'll use other service providers.

  • s19hubham
    s19hubham (@s19hubham) reported

    Hi @ACTFibernet - signed up for the WiFi today. Your support agent confirmed it will be installed today but no action taken yet inspite of paying for 3 months already. Please help. Account ID - 110806926073

  • pinnintyvasu
    pinnintyvasu (@pinnintyvasu) reported

    @ACTFibernetHYD @ACTFibernet My Account still reflecting the same Rs. 800 overdue? You teams are just busy closing the tickets but not solving the issues? Can anyone take responsibility and close it completely? Or I will close the issue by closing the account i think then we would completely close the issue

  • P_sai_kumar
    SKP (@P_sai_kumar) reported

    @ACTFibernet Bill not showing on any app & can't login to ACT Digital app. Unable to pay! #ACTDigitalTV

  • s19hubham
    s19hubham (@s19hubham) reported

    @ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.

  • raghuv_here
    Raghav (@raghuv_here) reported

    @ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?

  • vignessshhhh
    Vignesh (@vignessshhhh) reported

    @ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution

  • Surinde66757107
    Surinder Verma (@Surinde66757107) reported

    @ACTFibernet your service is going down the drain. Internet down since morning and no ETA. ALSO THIS IS HAPPENING 3rd TIME IN 7 DAYS.

  • Shubh_akar06
    thunder⚡flash (@Shubh_akar06) reported

    @ACTFibernet is the worst service provider ever, week back itself I bought there fiber network since then I'm facing issues yet no-one is responding service & engineering are so arrogant they don't reply nor takes your calls.. I'm regretting now

  • mrinmoy59936493
    mrinmoy biswas (@mrinmoy59936493) reported

    @ACTFibernet @amitmath i am patient..waiting for resolution..nobody came..it was showing will resolved on 9th...now showing will resolved today

  • nikhil91099
    Nikhil Kumar (@nikhil91099) reported

    @ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.

  • harshitpspk04
    Harshith pspk (@harshitpspk04) reported

    @ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response

  • vijaykumarb21
    ವಿಜಯ್ (@vijaykumarb21) reported

    @ACTFibernet There is no internet aince morning and i have been calling support and waiting for the fix since more than an hour and no action taken #internetissue #bangalore

  • agarwal_rahul25
    Rahul (@agarwal_rahul25) reported

    Hello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.

  • sharathkondru
    sharathchandra (@sharathkondru) reported

    @ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back

  • Nishant68614547
    Nishanth Mohan (@Nishant68614547) reported

    @DoT_India @ACTFibernet Internet not working for long now. A ticket has been raised having number SR10280628326884. Kindly process this immediately.

  • jyotirmaya56051
    jyotirmaya sharma (@jyotirmaya56051) reported

    @ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.

  • AraniMajumder
    Arani Majumder (@AraniMajumder) reported

    @ACTFibernet Yet another 24 hours have gone by. And still, obviously, no resolution. @jagograhakjago you need to have a look. Official grievance will be lodged and shared soon.

  • Andy226001
    Aditya Shukla (@Andy226001) reported

    @ACTFibernet SR11980618359974. My Office connection is down for more then 24 hours and the issue is a disconnected wire at the DP. Now all i am getting is my ETR being postponed since yesterday. Kindly fix it or take my disconnection request so that i can move to Airtel.

  • vrk100
    RamaKrishna Vadlamudi, CFA (@vrk100) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

  • NikhilC12125226
    Nikhilll (@NikhilC12125226) reported

    @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

  • rashtrawadime
    GA (@rashtrawadime) reported

    @ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet Again there is a new connection issue, SR10180662112184 this is 3rd in just 2 weeks what is happening, the lower connections have their Internet but mine is not up

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    @ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934

  • meeru123
    Meer (@meeru123) reported

    @ACTFibernet is the worst network. Promised vs actual speed is no where matching

  • realimkumar
    Kumar (@realimkumar) reported

    Disappointed with @ACTFibernetHYD @ACTFibernet @FiberAct. Customers are being charged late fees, reconnection charges, and sometimes even multiple invoices in the same month. What’s worse, charges are being levied for periods when the service was not used and even

  • saffronisgood
    Kannan (@saffronisgood) reported

    @ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.

  • krishmon29
    Krishna Mohan (@krishmon29) reported

    @ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic

  • Marwan_Atamimi
    Marwan (@Marwan_Atamimi) reported

    @ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?