ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (26%)
• Total Blackout (8%)
• E-mail (1%)
• TV (0%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Mumbai, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.

City	Problem Type	Report Time
Bengaluru	Internet	1 hour ago
Bengaluru	Internet	6 hours ago
Bengaluru	Total Blackout	7 hours ago
Hyderabad	Total Blackout	9 hours ago
Hyderabad	Internet	13 hours ago
Mumbai	Wi-fi	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rasmi dash (@Rasmirdash) reported 4 minutes ago

  @ACTFibernet @shrutivish38360 u dm them but they would do nothing, absolutely nothing. my complaint is pending for weeks now. Never opt for @ACTFibernet

• 
  Navneet Rooprai (@navneetsrooprai) reported 5 minutes ago

  @ACTFibernet hello my Internet stopped working today and there is a red light in the WiFi box.. i have already registered complaint in the morning but no one contacted me yet to fix it

• 
  Abhishek Muniya (@KyaMasti) reported 7 minutes ago

  @ACTFibernet My WiFi has been down since morning and on most days the speeds are way below what I'm paying for. This is completely unacceptable, paying for a service that isn't working. Please escalate and fix this ASAP.

• 
  supreeth_kaashyapa (@SKaashyapa) reported 11 minutes ago

  @ACTFibernet worst service from yesterday nite till now no network.. time to change network. Everyone pls don goto @ACTFibernet for net connection

• 
  Mohammed Tabish Warsi (@mdtabishwarsi) reported 22 minutes ago

  @ACTFibernet it has been more than 2 days and there is no internet. Other flats in the same building have the line up. Engineering is bluffing everyday and not working well. Just check the number of tickets raised for the issue in last one week. Need urgent support

• 
  Aujas.Bhandari (@Bhandari_Aujas) reported 23 minutes ago

  @ACTFibernet No internet from 3.30 pm, almost every month I face some issue with the connection what a pathetic service are you providing. Resolve the same.

• 
  Haiku (@riceofsushi) reported 24 minutes ago

  If this is the experience before installation, we’re not interested anymore. Please cancel & refund ASAP. Would rather go with reliable providers like Airtel or Jio. Pathetic service. #bangalore #bengaluru #actfibernet

• 
  Anand Nagshenkre (@ANagshenkre) reported 24 minutes ago

  @ACTFibernet When can you fix it ? I waited for 12 hours a day without Internet connection. Postponed all my urgent work Internet is oxygen now , cannot wait more. Fix it within today ..

• 
  Poornima menon (@Poornimamenon10) reported 26 minutes ago

  @ACTFibernet @ACT_Issues has the worst customer service. I've been raising an issue continuously and nobody has bothered to address it.Only for new subscription they keep calling

• 
  Rajeev Sharma (@Rajeev_advaitha) reported 30 minutes ago

  ACT Fibernet or acting company? Router dead since yesterday. False updates, no technician arrives, no call pickup, customer care clueless. Late fee for customers is strict. Where is accountability for service delay? @ACTFibernet @TRAI

• 
  Varun Manchanda (@Varun_Devil28) reported 32 minutes ago

  Escalating to upper management of @ACTFibernet , poor customer service instead of replying they actually cancelled the request of new connection, please don’t go with @ACTFibernet Your ACT Fibernet Ticket no: SR10180085632531 has been registered.

• 
  Hyster (@hystercy) reported 33 minutes ago

  @ACTFibernet Please do because I am facing fines and penalty every day when I am offline, the network is critical for me and being In the dark is not at all helping the situation

• 
  Babu (@Babu245489411) reported 35 minutes ago

  @ACT Fibernet — your support team seems more focused on giving lame excuses than actually fixing problems. 20+ minutes wait time, 24 hours of downtime, and still no real resolution—just scripted responses and blame-shifting. This is beyond frustrating. #ACTFibernet #PoorService

• 
  Venki (@V_E_N_K_I_89) reported 35 minutes ago

  @ACTFibernet Act service people are closing the ticket without resolving the issues, what non ses is this.. are you people from government or private.. you act like government staff SR10280008034814

• 
  Saurabh Mathur (@math031991) reported 37 minutes ago

  @ACTFibernet Now my one more connection down and raised the complaint in the morning still not yet resolved not sure if guys are even checking or not SR10280071979404

• 
  supreeth_kaashyapa (@SKaashyapa) reported 40 minutes ago

  @ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet

• 
  Abhinav Kumar Dubey (@abhinavkrdubey) reported 42 minutes ago

  @ACTFibernet What are you speaking, have trees been falling 24*7? How bad is your infrastructure that one bad weather and your whole internet is gone? Your ticket says 24hours TAT for resolution. And it's been more than that. Rubbish service

• 
  Haiku (@riceofsushi) reported 43 minutes ago

  @ACTFibernet Give us an ETA. It’s not like we are in Tier 2 or 3 city. We are in Bangalore and the lack of urgency is appaling. With service like this, I am not sure how you keep up with NPS and CSAT scores. If the connection is not up and running by tomorrow, we want a refund

• 
  Manish Kutagal (@manishkutagal) reported 44 minutes ago

  @ACTFibernet I have raised this ticket SR10280042672874 for Internet not working yesterday. It’s been more than a day and no one has bothered to contact me. Tired of contacting customer care. ETA keeps changing every few hours. Provide me the exact time you will be able to fix it

• 
  Cravingpeace93 (@isdwlyhni) reported 45 minutes ago

  @ACTFibernet I stay in a place where mobile network connectivity is iffy. I rely heavily on act Wi-Fi. If this isn’t resolved by the weekend, it will have serious implications. I’ve already shared the ticket ID, please look into this.

• 
  shruti vishnoi (@shrutivish38360) reported 48 minutes ago

  Wow, one rain and ACT WiFi vanished since last night. Customer care? Nowhere. Truly world-class service, what a joke! Will I ever get a response from your end in this life? @ACTFibernet @FiberAct

• 
  Haiku (@riceofsushi) reported 51 minutes ago

  @ACTFibernet We signed up yesterday for a 100 Mbps connection (CAF 102800585515) & paid 3 months in advance. Promised installation yesterday or today by Navya (97408 31843). Since then, there has been no response to calls/WhatsApp. Customer support escalation also unresolved.

• 
  Babu (@Babu245489411) reported 52 minutes ago

  @ACTFibernet @ACTFibernet Stop sending scripted messages from A/C rooms. Fix the issue brewing for 2 days due to your incompetence. Get the approvals, let engineers work, and give real updates—not templates. #ACTFibernet #InternetDown #PoorService

• 
  SB (@27sambhav) reported 55 minutes ago

  @ACTFibernet internet services are down for the 3rd time due to fiber cut in a week. Why can't you resolve it permanently? This is preposterous and horrendous!

• 
  Sunitha Nahar (@sunithanahar) reported 58 minutes ago

  Never ever from the time we have got WiFi at home have we face outage this long . It’s been like 24 hours and tickets raised are ignored . Is #Jio better than #ACTFibernet ?

• 
  Ethish Kumar keerthi (@EShkeerthi) reported 59 minutes ago

  Hi @ACTFibernet, This is another complaint regarding SR10679997420664. There has been no resolution even after 3 days. I’m fed up, your team hasn’t even responded, which feels like pure disrespect to the customer.

• 
  Chiranjeev Ranjan (@ranjanchiggy) reported 60 minutes ago

  @ACTFibernet While you were 'sincerely' resolving the issue, I have raised a disconnection request with Ref No SR10280059113809. Please 'ACT' on it swiftly (<48 hours), as 'promised' in txt msg.

• 
  veerana gowda (@veeransg5) reported 60 minutes ago

  @ACTFibernet one of the worst customer centric companies, blocked my account SR10280015768704 WHY am i not able to login into my act fibernet portal using my mobile number?

• 
  Cravingpeace93 (@isdwlyhni) reported 1 hour ago

  @dhammonia @ACTFibernet You have the worst service ever. It’s been 4 days now and not an ounce of help. Just fake updates

• 
  Shaiju R (@ShaijuR12) reported 1 hour ago

  @ACTFibernet Day 4 issue still not fixed Ticket# SR10280007865474 no response from any one