ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sandeep
(@bnsandeepsande1) reported
@ACTFibernet Last week also whole day there was no network again today it has started. Who is going to pay for my problems?? This kind of service is unacceptable. 😡
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Prashanth😃😃🕺🏻🕺🏻💫💫
(@pkperception) reported
@ACTFibernet hello can someone please call me. I am facing issue with your net on my laptop. This is ticket number. This is very urgent. SR10263165346282
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MoMo
(@are_bhai_bhai) reported
@ACTFibernet I want to downgrade my plan there is no option for it in the app please help.
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Shrinivas Badri
(@BadriShrinivas) reported
@ACTFibernet, unless and until you PROVIDE ME WITH A RESOLUTION, I AM GOING TO KEEP TWEETING. CONTINUOUSLY. UNTIL YOU PROVIDE A RESOLUTION. THE MINUTE MY SUBSCRIPTION EXPIRES, I'M SWITCHING OVER TO JIO. BYE!
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Bhagyasree Narayanan
(@BhagyasreeNana) reported
@ACTFibernet As soon as you responded I got a call and the same story continued. Your representative said she will escalate the ticket and nothing happened.What is your problem in returning 2000 rupees even after recovering the router? (router recovered on Sept 2nd).
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Mohammed Muzammil
(@Sheikh_saahab) reported
@ACTFibernet I am not able to connect from past 12 hours and then u raise a complaint and then you say 24 hours more, this is ridiculous
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Nazeem
(@nazeemdaily) reported
@ACTFibernet Lately, has become a company with one of the worst customer supports. Had an issue with connectivity and raised an issue ticket after 48 hours I receive a call and later the agent confirms it be resolved in an hour.Its been half a day and I am still waiting...
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ArjitMehandiratta
(@ArjitMehandirat) reported
@ACTFibernet Poor Network - Worst Customer Care Team I am dealing with in the capital. Every second day my net is down!!
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Sriram V
(@MadrasMobile) reported
This @ACTFibernet is the worst company I have ever dealt with. Ten days ago the internet failed and their person said the cable needed replacement. They immediately closed the complaint as resolved. And till date no replacement of cable - dagalbazi of the nth degree
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Ravishankar
(@ravi_ds) reported
@ACTFibernet your service is really horribly. I need to raise ticket every week of not being having reliable connection. Every time same statement "your issue will be resolved permanently". This is been going on since start of this year. I want to disconnect from @ACTFibernet
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Venkatakrishnan
(@carvk) reported
@MadrasMobile @ACTFibernet With customer feedback like this they will also be consigned to history!
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Sanjeev Tyagi
(@sanjeevtyagi100) reported
@ACTFibernet @KRISHNA83138665 After every 10 days no Internet. After complaint they will take whole day to start. After asking problem they reply no electricity in box of multiple connection. What is my fault in it. you provide me 3-4 days in a month without Internet. SR11063148155952.
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ArjitMehandiratta
(@ArjitMehandirat) reported
@ACTFibernet Can someone super senior from Delhi ( West Zone) can reach out to me. Your service are raising my blood pressure almost twice a week. What the point of charging such high amount & false promises of delivering fiber net. Help!!!!!!!!!
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Mylai Ramesh (மயிலை ரமேஷ்)🇮🇳
(@rameshr64) reported
@MadrasMobile @ACTFibernet Agreed.Ppl at the top are idiots.I'd paid advance subscription for 6 months. They took 7 days to activate & calculated the date of activation as start date,not payment date,raised a bill for 7 days at full tariff.I disputed & they suspended the service for non-payment of ₹411 ++
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Shrinivas Badri
(@BadriShrinivas) reported
My speed is 10Mbps, dearest @ACTFibernet. Btw, we've paid for a 100Mbps plan. Wonderful wonderful service. Chennaiites! Steer clear of these pathetic people. They will rob you off your money! Disgusting.
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Mylai Ramesh (மயிலை ரமேஷ்)🇮🇳
(@rameshr64) reported
@MadrasMobile @ACTFibernet ...even as they had ₹6780 of my money with them. I cancelled the subscription & got refund. Moved over to Jio. Guess what, when I brought this issue to the notice of their COO he just helped in cancellation & refund. They let a customer go just like that!!!
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Nats
(@nats12Ye) reported
@ACTFibernet How many more months to resolve a small issue
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Talah Ahmed Shaikh
(@onetalah) reported
@ACTFibernet Hi @ACTFibernet , Please resolve the internet issue asap, It is been already 4 days, & no help from ACT Fibernet.
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Sudhir T
(@tlsudhir) reported
@ACTFibernet @ACTFibernetHYD complaint no- SR10163126242672. first i was given commitment to resolve by 12.30pm yesterday, then 4pm, then 8pm. i escalated, was told by 12pm today. except fake assurances, not getting service. is this your motto to harass customers @jagograhakjago
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Mohammed Muzammil
(@Sheikh_saahab) reported
@ACTFibernet I am not able to connect from past 12 hours and when i raise a complaint you say 24 hours more, this is ridiculous!!
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Chuman Panda
(@Chumankp) reported
@ACTFibernet @ACTFibernet any updates on this issue??
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Manoj Kumar
(@MrManojDalal) reported
@ACTFibernet Where is the call back? It’s been more than an hour now, if you can’t resolve then let me know, I will switch over to other service providers
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Manoj Kumar
(@MrManojDalal) reported
@ACTFibernet I raised SR11063158033712 in the morning but no updates or no callback received moreover your sales person who made commitments regarding customer service, dropped the call without listening to me. At the time on installation that guy boasted about the your services.
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Venkatarangan Thirumalai
(@venkatarangan) reported
@MadrasMobile @ACTFibernet This is the SoP followed by ACT in Chennai. I had their connection for years till 2015 or so. Their speeds and pricing make them attractive, but not service. I switched to Hathway, their product is probably slower than ACT, but reliability and support are much better & acceptable
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Balaji Srinivasan 💉 💉
(@balaaagi) reported
@ACTFibernet internet down from morning ur app not functional to raise complaint #frustrated
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Shrinivas Badri
(@BadriShrinivas) reported
Lots to say about dear @ACTFibernet. Their "technical team" blantantly threatened me against tweeting or reopening the complaint. Yes, a custome who pays $$ is THREATENED by their "technicians". They provide terrible suggestions, like "reboot your router". Disgusting.
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URSTRULYMANOJ 😎
(@ryalisrimanoj) reported
@ACTFibernet Worst service ever 🙏 I am not having internet for the past 24hrs this is 7th complaint in a month as we are working from home the service you are providing is really horrible, i wouldn't suggest your service to anymore to anyone
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Bhargav
(@Bhargav36696519) reported
@bhargavgunda007 @ACTFibernet @ACTFibernetHYD Fix this
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Namasivayam R T
(@namo1938) reported
@MadrasMobile @ACTFibernet I had similar problems. Now changed to Airtel
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SHANKAR1
(@shankarnstl) reported
@ACTFibernet refer tkt number SR10763136777471. The said complaint was not yet resolved. There is no connectivity since 2 days. Request to look into the matter since children online classes are disturbing.