ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Snekha Ms
(@MsSnekha) reported
@ACTFibernet this is beyond pathetic. You move slower than a sloth on a lazy day. It’s been 10+ days just to set up a router for an existing connection. SR10378046299407. I seriously regret choosing ACT — the service is an absolute joke.
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srinivas shukla
(@SrinivasShukla) reported
Complaint raised with @ACTFibernet for account 101005388695 on 24th nov only 15 days back & escalation ticket raised on 4th dec only 5 days back.worst service
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G L S S
(@beem__boy) reported
@ACTFibernet More than 9 days waiting 4 a new modem ,35+ calls to customer care & still nothing. Dis is d worst service I’ve ever seen. Your executive Arun is a straight-up fraud nonstop lies and zero accountability. If dis is how you treat customers, I’m ready to disconnect 2day
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Rohith
(@Rohith3198) reported
@ACTFibernet it's not even a month since the last major outage and the network is down AGAIN. My work is getting impacted badly because of these repeated issues. This is unacceptable ...need immediate action and a permanent fix! Ticket#SR103782611384
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Ram Naragoni
(@Ram191891) reported
ACT Fiber and Airtel are competing in the worst airfiber. Don't buy anybody these 2 networks. Their customer service is worst worst worst service @airtelindia @ACTFibernet
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Madhukar
(@maavunoori) reported
@ACTFibernet @ACTFibernetHYD really shame on your service . I disconnected my previous connection due to your lack of service and but now it’s been week I requested for reconnection but you ppl ding same worst service. Really shame on you ppl don’t know how u r working
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True_Dravidian
(@DravidianTrue) reported
Paid for a Firestick from @ACTFibernet 3 weeks ago still not delivered [SR10378066802501]. No support from customer care, no email response. This is unacceptable. Immediate action required! #ConsumerRights #BroadbandFail @trai
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S.AB
(@SANANOO34002422) reported
The network quality is so pathetic that the connection does not even work properly from one room to another within the same house. This level of service is completely unacceptable. @ACTFibernet
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Tera Yaar
(@TeraYaar1009) reported
@ACTFibernet I am disappointed with the customer service, facing issue with my bill. I didn't asked for plan renewal but bill is generated for next 6 months and asking for payment. The customer service is of no use as the chatbot is not working. Please resolve my issue.
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Vijay Sah
(@vjaysah) reported
@ACTFibernet How do I get refund details after disconnection. My connection was disconnected in Nov and i am yet to get refund. Customer care says refunded to bank account but not confirming which bank account or transaction number.
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oppili
(@oppili_14) reported
@ACTFibernet This public complaint regarding cut cable hanging and lying in road, in st Thomas mount subway, see pic Remove the cable wire immediately and tie up the loose ones
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Sajeev
(@Imsajeev11) reported
@ACTFibernet Please escalate this. ACT in Nagole, Hyderabad has severe backend latency jitter. Internal ACT hop (10.x.x.x) fluctuates 2–30 ms, proven with multiple tests. This is NOT a Wi-Fi or router issue . tested on multiple devices & routers. This is OLT congestion problem
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Contractor Nesamani
(@Kashmir2kkumari) reported
ACT Fibernet is worst internet provider is the fact #actFibernet
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Rohith
(@Rohith3198) reported
@ACTFibernet it's not even a month since the last major outage and the network is down AGAIN. My work is getting impacted badly because of these repeated issues. This is unacceptable ...need immediate action and a permanent fix! Ticket#SR103782611384
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Story Bird🦉
(@Raghul_BP) reported
Worst service @ACTFibernet
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Madhukar
(@maavunoori) reported
@ACTFibernet @ACTFibernetHYD Really waste of the service in Hyderabad very lazy technical service and unable to service. Had issue with internet for 10 days last time so shifted to another thought they would change but later tried to reconnect but the same problem with them.
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G L S S
(@beem__boy) reported
@ACTFibernet @ACTFibernet Thanks for the textbook copy-paste reply. Please go ahead and disconnect the service and refund immediately. Since u keep asking me to “track the ticket” on the app, maybe one day the result will magically appear there—because real action from ur side clearly won’t.
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𝙰𝚔𝚑𝚒𝚕
(@imakhil09) reported
Hey pathetic @ACTFibernet how many times do your service goes down in a month
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G L S S
(@beem__boy) reported
@ACTFibernet Stop apologizing. Start working. I’m not interested in excuses anymore. If you can’t fix the issue, then kindly disconnect the service immediately.
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S.AB
(@SANANOO34002422) reported
I am writing to express my extreme dissatisfaction with the terrible internet connectivity provided by your service. @actfiber @ACTFibernet
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G L S S
(@beem__boy) reported
@ACTFibernet Wow, @ACTFibernet amazing service! 9+ days waiting, 35 calls, and still no modem, no support, and not even a single reply. Honestly, I didn’t know “silence” was part of your customer care package. If avoiding customers was a competition, you’d win first place. 👏
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S.AB
(@SANANOO34002422) reported
@ACTFibernet Take your Wi-Fi connection back and refund my money immediately. I’m done wasting my time with this useless service. Either fix this today or give me my full refund—no more excuses.
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𝙰𝚔𝚑𝚒𝚕
(@imakhil09) reported
@ACTFibernet If you are disrupting the service on a working day and say u regret who will complete my tasks. And do you have any limit for your outage This is not a uncommon this is happening very frequently.
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Story Bird🦉
(@Raghul_BP) reported
My internet went down last night and still hasn’t been restored. The estimated resolution time was suddenly pushed from this morning to tomorrow morning without any notification. This service disruption has severely affected my productivity for the entire day. @ACTFibernet #ACT
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True_Dravidian
(@DravidianTrue) reported
Paid for a Firestick from @ACTFibernet 3 weeks ago—still not delivered. Zero support from customer care, no response to emails. This is unacceptable! #CustomerServiceFail #BroadbandIssues
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Rajmohan J
(@RajmohanJ4) reported
@ACTFibernet In Chennai West Mambalam area we face every month with internet down for hours. When raised ticket, standard 24 hours rectification notice comes. Highly irritating. Why can't you give trouble free?
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Vaibhav Tiwari
(@2ka4Tiwari) reported
@ACTFibernet Now I shall inform you that Internet is down again.
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M.K.Vinoth 🖤❤️
(@kvinot) reported
@ACTFibernet @ACTFibernet @Officejmscindia Installation still hasn’t been done, but your team has already activated my account. This is fraudulent activity and completely unacceptable. I no longer wish to continue with a company that provides such poor service
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Arun Shukla
(@arunshukla928) reported
@ACTFibernet Internet not working please look into this immediately Ticket no - SR11978254874024
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Snekha Ms
(@MsSnekha) reported
@ACTFibernet Seriously, the chat agents ghost me like I’m their girlfriend. Might as well use their pro-level tactics on my manager the next time he hunts me down during a network outage.