ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Chennai, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 13 hours ago |
|
Chhindwāra
|
Wi-fi | 14 hours ago |
|
Coimbatore
|
Internet | 16 hours ago |
|
Chhindwāra
|
Wi-fi | 18 hours ago |
|
Hyderabad
|
Internet | 18 hours ago |
|
Hyderabad
|
Wi-fi | 19 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I need to recharge my account, kindly help as I am facing issues.
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AJ (@thedarksideofAJ) reported@ACTFibernet my internet has been getting disconnected for a whole day multiple times in the last 2 weeks. This is unacceptable. My consumer id is 102758157263. I'm tired of your stupid AI chatbot. If i don't get a call from a human customer service agent by tom, I'm cancelling.
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Punit Dashottar (@dashottarpunit) reported@ACTFibernet Non responsive CUSTOMER TEAM
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HinduRastra (@priyank94822065) reported@ACTFibernet What about the situation when you employee is threatening me to kill me? Will @ACTFibernet will be responsible for the same if any theft happens of any unfortunate incident either happens with me or my family?
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Sooriyaprabu Veerasamy (@v_sprabu1586) reported@ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134
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Gururaj Sankh (@GSankh) reported@ACTFibernet I have cancelled the request of my disconnection. I want to speak to some senior responsible manager in Act who can address my small issue
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jaidev (@jaidev365) reported@ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.
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yashwant singh (@YashSsm) reported@ACTFibernet @TRAI , I have filed a complaint against Actfibernet I am also not seeing any progress on this docket number #9413046.
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zeeshan ali (@123456789ali) reported@ACTFibernet no resolution .
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Nalin (@Nalinbit1) reported@ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone
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Arooran (@_arooran_) reported@ACTFibernet refund for my connection Having down time for 15 days a month And for a week no internet issue what a terrible service Fix it now or refund for me I tell all my friends to disconnect with ACT fibernet, I'm not gonna suggest anyone if you delay fix it now
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SBajaj (@SBajaj06) reportedWeekdays your service sucks and doesn’t let me WFH as i am forced to use mobile hotspot Weekends your internet goes down on a Saturday night! When a working professional is literally waiting to binge watch all the content Tired of this **** service provider @ACTFibernet
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet @ACTFibernet @FiberAct it's still not working. How have you closed the issue without confirming. Please get it fixed right now. We have already restarted the router
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Gururaj Sankh (@GSankh) reported@ACTFibernet I am not able watch my ott subscription for past 13 days and Act is boasting of customer service and bull ****..
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Shivam Garg (@shivamg0902) reportedHello @ACTFibernet You have a very stable network when no downtime But you have a pathetic support in Delhi-92 region It's been 2 days since the outage happened and no response or action Idk what's wrong with you I guess you don't want to operate in this region of Delhi
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R G Shubham (@RGShubham2712) reported@ACTFibernet You can shove the ETR and ticket up your... I know you guys keep changing the ETR and timelines as per your convenience,so don't give me that crap.I want a strong escalation against your service guy Naveed who has been fooling me to save his own job.That retard needs to be fired.
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Tahir Shariff (@tahirshariff793) reported@ACTFibernet TICKET# SR10280623693714. Intenet not working since last 2 days no response from Support. FIX IT SOON @ACTFibernet
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Miss you appu (@champakram) reported@ACTFibernet requested to cancel my broadband account but you have been still billing me
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Sai kumar (@asaikk) reportedAbsolutely PATHETIC service from @ACTFibernet. My internet has been completely dead for 3 DAYS. I manage essential calibration workflows that have entirely stopped because of your incompetence. No response, no timeline, and a guaranteed outage every 15 days. Fix this NOW.
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Utkarsh Mundra (@UtkarshMundra14) reported@ACTFibernet such a poor service Will never recommend to anyone Specially in Jaipur #fibernet Bad service response. Least bothered staff
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Sky (@i_am_not_aakash) reported@ACTFibernet @ACTFibernetHYD I needed my connection to get shifted, no response for days and days. Now I want my connection and subscription removed. No response. What a stupid interface you have. No customer care number on the app to help also.
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Abhijit Kulkarni 🌺 (@mkabhijit2) reported.@ACTFibernet : Abhijit from Bangalore. I had raised request for Plan upgrade on May 17. Despite many calls and getting assurances of escalation and it will be fixed within 24 hours 4-5 times, issue has not been resolved yet. This is really bad service off late.
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crest (@N0PE_ALlTE) reported@ACTFibernet @ACTFibernetHYD Really disappointed with the complete lack of response and support from the team regarding my issue for ticket id SR10180566938884 .No updates, no follow-up, and no effort to even contact me to resolve the problem. Customer support should do better
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet Please stop sending such messages and clearly confirm the refund status and timeline. I need a proper resolution, not repeated generic responses.
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Viineet Sindhwaani (@thevinsin) reported@ACTFibernet Internet is not working from past 2 days, there is no action from the team. Cam somebody help pls, if not pls proceed with disconnection for such a pathetic service.
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radz👩🏾🎨 (@radzsubbu) reportedHi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service
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Amritanshu Swaroop (@i_am_amri) reported@ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793
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Dinesh Palnati (@_palnati) reportedPathetic service from @ACTFibernet , 24+ hours of internet outage and counting. @ACTFibernet promised resolution by 9 AM, then silently moved it to 9 PM. Customers deserve better communication and accountability. Extremely disappointed with the service.
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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Manikanta Raja (@ManikantaRaja14) reported@ACTFibernetHYD @ACTFibernet @MIB_India Hello Act team, I have taken a wifi connection and installed router today but the internet was still not working. Your tech. said he will not be able to resolve & come along with a senior technician. Totally disappointed with the service.