ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Chhindwāra, Visakhapatnam, Trichūr, Coimbatore, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Internet	5 hours ago
Hyderabad	Internet	16 hours ago
Bengaluru	Wi-fi	20 hours ago
Chennai	Internet	1 day ago
Bengaluru	Internet	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  rahul thakur (@rahulthakur000) reported 7 minutes ago

  @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

• 
  TBquickdropers (@bquickdrop36512) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254

• 
  SYED SALMAN (@salmantheboxing) reported 8 minutes ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 10 minutes ago

  @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

• 
  Hello (@whataboutri) reported 12 minutes ago

  @ACTFibernet your service is getting pathetic day by day. 2 SRs have been raised. It's been almost 20 days and no action. SR10280493409969 SR10280493410023 Bangalore people if this post reached to you, avoid ACT.

• 
  JP Subramaniam (@jayaprakashcs) reported 14 minutes ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  Shivam Srivastava (@shivam3012) reported 16 minutes ago

  @ACTFibernet Really pathetic. Connection disconnected despite making advance payment. Your customer service is a joke who hangs up on customers.

• 
  Rajapuram Dileep Reddy (@DileepReddyR2) reported 17 minutes ago

  @ACTFibernet We live in Uppal Bagayath area Uppal , Hyderabad. Since Yesterday we have been complaining about the internet issue .even after 24 hours, the problem is not resolved.worest service from Act

• 
  ధనం-ఇంధనం! (@psseshank11) reported 18 minutes ago

  @ACTFibernet can you provide an update on the ticket SR10180709586464? My work is completely on-hold due to this. There was issue with other service providers as well but they have fixed it on priority,only act customers are facing issue in my area since yesterday #actfibernet

• 
  अभिन्न मिश्रा (@mishraabhinn) reported 18 minutes ago

  @ACTFibernet I have taken 200 mbps plann only 10 mbsps speed comes. Please fix

• 
  vishal heble (@vishalheble) reported 23 minutes ago

  @ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?

• 
  Binurary Numstring Hexamonim (@rajadhirajSam) reported 24 minutes ago

  SR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...

• 
  Rithin Sanjay (@rithinsanjay15) reported 28 minutes ago

  My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

• 
  Nation1st (@UrsVz7) reported 32 minutes ago

  @ACTFibernet @forum_consumer kindly help me in this regard it has been more than 48hrs issue not resolved n no proper update and their executives don't have any contact of regional manager or any person.

• 
  rahul thakur (@rahulthakur000) reported 32 minutes ago

  @ACTFibernet if i don’t get refund in 2-3 days will throw this **** out of my balcony both the mesh and will not pay 1 rs for this. Ao better sort this out. U guys are pathetic

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 36 minutes ago

  @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection

• 
  Nilesh Patel (@NileshP28391464) reported 37 minutes ago

  @ACTFibernet You were informed about the complaint yesterday morning and given until this evening to resolve it, yet the issue remains unresolved—why?

• 
  Akhil Malik (@akhilm946) reported 37 minutes ago

  @ACTFibernet SR10280654172624: You might as well escalate this to gods because this is hanging on prayers. Your customer care numbers are now auto disconnecting calls from my registered number but connect fine from another number. I am assuming this is your way of shooing me away

• 
  Shubhanshu Sagar (@shubhanshurocks) reported 39 minutes ago

  @ACTFibernet Your handling of Complaint ID SR11080784930694 is unacceptable. Internet services remain unavailable, complaints are repeatedly delayed, and there is no accountability from support, technicians, or management. Repeated negligence . Do you have any shame?@ACT_Issues

• 
  rahul thakur (@rahulthakur000) reported 40 minutes ago

  @ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know

• 
  டி.அருள்செழியன் (@darulchezhian) reported 40 minutes ago

  @ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet

• 
  Kuldeep singh shekhawat (@Kuldeep51220124) reported 43 minutes ago

  Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

• 
  Guru (@gurwaratarun) reported 45 minutes ago

  @ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 51 minutes ago

  @ACTFibernet @ACTFibernet The issue is STILL not resolved. It has been almost 24 hours since I reported the internet outage, and your team has failed to provide either a resolution or a meaningful update. Is this the level of service you call broadband support in a digital era? Your repeated assurances have turned out to be empty promises. I work from home, and your incompetence has already cost me an entire day of work, productivity, and professional commitments. The most frustrating part is the complete lack of accountability and communication from your side. If you cannot resolve a basic connectivity issue even after 24 hours, what exactly are customers paying for? I expect an immediate resolution, a clear explanation for this unacceptable delay, and details of the compensation ACT Fibernet will provide for the prolonged service disruption. #ACTFibernet #PoorService #CustomerExperience

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 52 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  Guru (@gurwaratarun) reported 54 minutes ago

  @ACTFibernet pathetic service in ahmedabad , biggest mistake to move to you guys leaving Airtel and Jio @JioCare @airtelindia Every week for 2 days no connectivity but payments in advance for all days Do we look like fools?

• 
  ధనం-ఇంధనం! (@psseshank11) reported 55 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  Vivek Machani (@VivekMachani) reported 56 minutes ago

  @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

• 
  Abhijeet (@vAbhijeet07) reported 59 minutes ago

  @ACTFibernet i want to disconnect from this pathetic service.

• 
  Ktwodee (@ktwodee) reported 1 hour ago

  @ACTFibernet Is someone coming today to get the issue resolved ???