ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (67%)
-
Total Blackout (15%)
-
Wi-fi (15%)
-
E-mail (3%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Uppiliyapuram, Kolhāpur, Bengaluru, Lucknow, Tanjore, Ahmedabad, Coimbatore, Mumbai, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Total Blackout | |
| Hyderabad |
Wi-fi | |
| Uppiliyapuram |
Internet | |
| Hyderabad |
Internet | |
| Kolhāpur |
Wi-fi | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
SR
(@rajdayalnaidu) reported
@ACTFibernet Till Time & Date Internet is down 8th Day Customer Id - 101690202292
-
Nitesh Kumar
(@niteshkmr0202) reported
@ACTFibernet @ACTFibernetHYD Dear friends Never take ACT connections if you are going to be shifting to new place. They just dont refund or adjust amount for previous connection. Its a waste being with ACT . Better to move to a better service provider
-
Mohammad Ibrahim
(@ebraheemohd) reported
@ACTFibernet @ACTFibernetHYD ACTFiber is getting wrst, snce last 3 days there is no intrnet & there is no response by when it will get fix, aftr giving a call to customer care an agent name RAM threatened to disconnect the network if we do multiple follow up. This is nt expctd
-
Srinivas Palumari
(@seenupalumari) reported
@ACTFibernet Customer support lady said, this should be fixed by yesterday it’s self… What causing to showcase your inept service?
-
saswat swarup nanda
(@SaswatNanda) reported
@ACTFibernet @ACTFibernetHYD not able to access internet since 2 weeks on the name of maintenance. Does any maintenance need that much time? Need immediate help n attention. Connection no 101857962843 Req no SR10176888631974
-
ArjunSinghRana
(@ArjunSi31557420) reported
@ACTFibernet Can you expedite this? Been waiting for months! With Ganesh processions tomorrow, the ACT cable pulling down my service wire may snap anytime. Urgent need to fix this immediately before it breaks. @ACTFibernetHYD
-
Av Krishna murthy
(@Krishnmurthy_av) reported
@ACTFibernet Hi @ACTFibernet, Even just now I called your customer care. It's almost more than 7 times. Let us see what you can do for the resolution.
-
Vikas Godas (Modi Ka Parivar)
(@VikasGodas) reported
. @ACTFibernet @ACTFibernetHYD @ActfiberC when I’m asking for resolution to my ticket your customer care executive insisting me to disconnect the connection..that really great to have customer care executive with you..now a days having worst experience with act fiber…
-
Pranav K
(@_pranavkrishna) reported
@ACTFibernet : No internet for over 1 day! Service request SR10376956304154 still unresolved & now resolution pushed to tomorrow. Worst service by ACT – no clarity, no accountability. Totally unacceptable!
-
Srihari Vaskuri
(@vaskurisrihari) reported
@ACTFibernet @ACTFibernet I have raised support ticket 16 days back. My internet is not working from last 16 days. Everyday I am trying to reach support team for the status. One of the worst network i have seen. I have requested disconnection of network and refund my amount. I will file case
-
ALI
(@guy_eminen) reported
@ACTFibernetHYD @ACTFibernet no internet connection since 2 days , critical meetings scheduled for weekend , kindly fix it asap. ACCOUNT No : 101537416388 hope it will be taken care .
-
Mitesh Jain
(@MiteshSKJ) reported
@ACTFibernet Hey! Its more than 2 days now with no updates. Neither the app chat is working, nor customer call centre.
-
Av Krishna murthy
(@Krishnmurthy_av) reported
@ACTFibernet Hi @ACTFibernet no response and resolution yet.
-
sikkireddy
(@sikkireddy) reported
@ACTFibernet Its still the same no resolution. What is happening ? Its getting very difficult
-
MDW
(@molfe2000) reported
@shamir_biswas @ACTFibernet @ACTFibernetHYD Two reps from Sainikpuri not responding last 48hrs +91 95150 38324 Uday / santosh +91 95055 07214. Accountablity = 0. ACT has caused 5 deaths by using elect poles. Compensation for dead and live users is a must. ACT should lose their Licence. Disgraceful customer service.
-
Sutherson M
(@M_Sutherson) reported
@ACTFibernet Hey FRAUDs, I never received a call. Which number you called? STOP blabbering here. You have no intention to collect the router and give me the refund.
-
Prabhu
(@yaitsmaniprabhu) reported
@ACTFibernet I would like to shift my connection to 6 location, I tried to do it on ACT App but the ChatBot isn't useful. Please help me on this.
-
Arvind Ramachander 🐾
(@arvindia4u) reported
@ACTFibernet Today is Day 5 - Electricity works were completed on September 1st. No one to inspect, no one to pick calls, what is with these automated messages and terrible email replies asking for patience? I'll be shifting from @ACTFibernet from this month.
-
Sutherson M
(@M_Sutherson) reported
@ACTFibernet Are you there FRAUD @ACTFibernet? NEVER, EVER choose this BULLSHIT brand.
-
Salah Bakulka
(@salah_bakulka4u) reported
@ACTFibernet Day 11 of "No Internet" and don't know how many more days before service is restored.... @ACTFibernet @ACTFibernetHYD
-
Vibhor Mittal
(@VibhorMittal4) reported
@ACTFibernetHYD @ACTFibernet my internet isn’t working and your customer care isn’t responding to calls. Please resolve this issue urgently! #ACTFibernet #InternetDown
-
Manikanta
(@07Manikanta) reported
@ACTFibernet I don't need any resolution from you guys now cancel my subscription and return my amount will look for another service provider it's waste of waiting for your reply now, local internet service providers are better than you in service but you guys r worst, I need my money back
-
aditya mallubhatla
(@Adimallubhatla) reported
@ACTFibernet Our internet at home is not working since a week and after many complaints and calls we didn't get a response yet. Could we get some assistance here please. Internet has been very intermittent and no reply with the existing request as well
-
gaurav lalchandani
(@glmusic_in) reported
@ACTFibernet Do let me know if you're extending my subscription for the days you haven't provided service. I'll await a response.
-
VENKATA RAO PILAKA
(@PilakaVRao) reported
@ACTFibernet Shocking negligence by @ACTFibernet! My connection (A/c No: 101714859428) has not been reactivated on relocation despite 10 days’ advance notice & repeated follow-ups. No service, no accountability, only excuses. This is outright deficiency of service. Please do needful ASAP.
-
Deva Scofield ᴿᶜᴮ
(@Deva_virat18) reported
@Airtel_Presence if you guys have issues with providing me a service which I paid for please let me know by 1 PM and I'll switch to @ACTFibernet or @reliancejio. At least they would have replied to me back
-
Sripathy
(@srinaras) reported
@ACTFibernet you guys are absolutely the worst and i have never seen anyone cut the call without listening to concerns absolutely top notch worst customer care experience.
-
MoMo
(@are_bhai_bhai) reported
@ACTFibernet @ACTFibernetHYD whole apartment has the internet connection but every other week only I face these internet issues like every damn week I have to book a ticket & wait for 3 days to get resolved iam done with your pathetic service , time to shift for jio or airtel
-
Ajay Chinthamani
(@AjayChinthamani) reported
@ACTFibernet However No use with Customer Support, emails, phones Etc. Atleast show some concern towards customers by responding their tweets & messages in social media. @TRAI @jagograhakjago
-
Raghuram Devalla
(@Raghuram_d) reported
@ACTFibernet . Can you please stop bothering me for wifi connection.more than 20 have called me in spite of me telling them not to disturb. Don't you guys understand when I say do not call, I mean it. Horrible call centre guys