ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 17, 5:10 AM GMT+5:30	0	0
Apr 17, 5:30 AM GMT+5:30	0	0
Apr 17, 5:50 AM GMT+5:30	0	0
Apr 17, 6:10 AM GMT+5:30	0	0
Apr 17, 6:30 AM GMT+5:30	0	0
Apr 17, 6:50 AM GMT+5:30	0	0
Apr 17, 7:10 AM GMT+5:30	0	0
Apr 17, 7:30 AM GMT+5:30	0	0
Apr 17, 7:50 AM GMT+5:30	0	0
Apr 17, 8:10 AM GMT+5:30	0	0
Apr 17, 8:30 AM GMT+5:30	0	0
Apr 17, 8:50 AM GMT+5:30	0	0
Apr 17, 9:10 AM GMT+5:30	0	0
Apr 17, 9:30 AM GMT+5:30	0	0
Apr 17, 9:50 AM GMT+5:30	0	0
Apr 17, 10:10 AM GMT+5:30	0	0
Apr 17, 10:30 AM GMT+5:30	0	0
Apr 17, 10:50 AM GMT+5:30	0	0
Apr 17, 11:10 AM GMT+5:30	0	0
Apr 17, 11:30 AM GMT+5:30	0	0
Apr 17, 11:50 AM GMT+5:30	0	0
Apr 17, 12:10 PM GMT+5:30	0	0
Apr 17, 12:30 PM GMT+5:30	0	0
Apr 17, 12:50 PM GMT+5:30	0	0
Apr 17, 1:10 PM GMT+5:30	0	0
Apr 17, 1:30 PM GMT+5:30	0	0
Apr 17, 1:50 PM GMT+5:30	0	0
Apr 17, 2:10 PM GMT+5:30	0	0
Apr 17, 2:30 PM GMT+5:30	0	0
Apr 17, 2:50 PM GMT+5:30	0	0
Apr 17, 3:10 PM GMT+5:30	0	0
Apr 17, 3:30 PM GMT+5:30	0	0
Apr 17, 3:50 PM GMT+5:30	0	0
Apr 17, 4:10 PM GMT+5:30	0	0
Apr 17, 4:30 PM GMT+5:30	0	0
Apr 17, 4:50 PM GMT+5:30	0	0
Apr 17, 5:10 PM GMT+5:30	0	0
Apr 17, 5:30 PM GMT+5:30	0	0
Apr 17, 5:50 PM GMT+5:30	0	0
Apr 17, 6:10 PM GMT+5:30	0	0
Apr 17, 6:30 PM GMT+5:30	0	0
Apr 17, 6:50 PM GMT+5:30	0	0
Apr 17, 7:10 PM GMT+5:30	0	0
Apr 17, 7:30 PM GMT+5:30	0	0
Apr 17, 7:50 PM GMT+5:30	0	0
Apr 17, 8:10 PM GMT+5:30	0	0
Apr 17, 8:30 PM GMT+5:30	0	0
Apr 17, 8:50 PM GMT+5:30	0	0
Apr 17, 9:10 PM GMT+5:30	0	0
Apr 17, 9:30 PM GMT+5:30	0	0
Apr 17, 9:50 PM GMT+5:30	0	0
Apr 17, 10:10 PM GMT+5:30	0	0
Apr 17, 10:30 PM GMT+5:30	0	0
Apr 17, 10:50 PM GMT+5:30	0	0
Apr 17, 11:10 PM GMT+5:30	0	0
Apr 17, 11:30 PM GMT+5:30	0	0
Apr 17, 11:50 PM GMT+5:30	0	0
Apr 18, 12:10 AM GMT+5:30	0	0
Apr 18, 12:30 AM GMT+5:30	0	0
Apr 18, 12:50 AM GMT+5:30	0	0
Apr 18, 1:10 AM GMT+5:30	0	0
Apr 18, 1:30 AM GMT+5:30	0	0
Apr 18, 1:50 AM GMT+5:30	0	0
Apr 18, 2:10 AM GMT+5:30	0	0
Apr 18, 2:30 AM GMT+5:30	0	0
Apr 18, 2:50 AM GMT+5:30	0	0
Apr 18, 3:10 AM GMT+5:30	0	0
Apr 18, 3:30 AM GMT+5:30	0	0
Apr 18, 3:50 AM GMT+5:30	0	0
Apr 18, 4:10 AM GMT+5:30	0	0
Apr 18, 4:30 AM GMT+5:30	0	0
Apr 18, 4:50 AM GMT+5:30	0	0
Apr 18, 5:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (63%)
Wi-fi (28%)
Total Blackout (8%)
TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Delhi, Chennai, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Total Blackout	4 hours ago
Hyderabad	Internet	2 days ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	2 days ago
Bengaluru	Internet	2 days ago
Delhi	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Saurav Chakraborty (@Saurav23121990) reported 5 minutes ago
@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
prajwal dcunha (@PrajwalDcunha) reported 9 minutes ago
@ACTFibernet my internet is down from from last night. Raised a ticket and resolution showe eod. That's nearly 24 hours downtime. Can you fix this ASAP, I've an interview today? 🥹
Harsha_vardhan.exr (@Harshav08181997) reported 11 minutes ago
8 days, no internet, no resolution — worst experience ever. Raised a complaint with ACT Fibernet and still no technician visit or proper update—just “will be resolved soon” messages. In 2026, internet isn’t optional. This delay is unacceptable and affecting my work. @ACTFibernet
Naveen (@_urstrulyme) reported 11 minutes ago
@gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.
user636811 (@user21098) reported 13 minutes ago
@ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank
Karthik Mukund (@karthik_mukund) reported 21 minutes ago
@ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?
Kausthubh Kayur Balaram (@kbkausthubh) reported 23 minutes ago
@ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)
Chandru Anirudh (@ChandruAnirudh1) reported 24 minutes ago
@ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager
Backdoor_Baba (@AjayJosh8) reported 25 minutes ago
@gayatri008_16 @ACTFibernet I don't get those type of issues with my @Airtel_Services. I think it's time to switchh
Kausthubh Kayur Balaram (@kbkausthubh) reported 27 minutes ago
@ACTFibernet would you care to explain why did my 5g network decide to disappear out of thin air? Before an unexcused network outage and now this? Really? How much do you want to get rid of me? I dont want a network that i am forced to restart my router for 5g network everyday 🫠
Mallikarjun (@malli_6) reported 29 minutes ago
@ACTFibernet Need help in change of plan for my account. Please help.
Priyam Pradhan (@PradhanPri64928) reported 29 minutes ago
@ACTFibernet Router taken by your team without notice or replacement. Connection was transferred & ₹9K prepaid for 6-7 months. No help from customer care. Now without any router. Resolve ASAP. Name: Mrutyunjay Dash (+91 8763150574)
Great India (@greatindia123) reported 30 minutes ago
@gayatri008_16 @ACTFibernet You are not using the right service provider.
dinkar Singh (@dinkarsinghh) reported 31 minutes ago
@ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service
Sricharan (@Srithesamaritan) reported 31 minutes ago
@ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.
Shashank Shekhar (@shashank24ten) reported 41 minutes ago
This level of service is unacceptable. Strongly urge residents in Aparna societies in Hyderabad Nallagandla area to consider alternatives like Pioneer. @ACTFibernet please fix this ASAP!
Vignesh Kumar Ramachandran (@rvignesh9008) reported 42 minutes ago
It has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. Ticket No: SR10379743678164 Please fix this ASAP.
Suresh (@IMSuresh_Dreams) reported 43 minutes ago
@PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT
Kausthubh Kayur Balaram (@kbkausthubh) reported 44 minutes ago
@ACTFibernet I can never trust the timeline given by you guys
dinkar Singh (@dinkarsinghh) reported 45 minutes ago
@ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad
Rudy 𐤊 (@Rudy14112222) reported 46 minutes ago
@Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service
Ankit (@ankit_sahoo397) reported 47 minutes ago
@ACTFibernet Absolutely pathetic service! Paid ₹1749 for a new connection 4 days ago. Feasibility done, but zero progress. Tech says "not my job," sales rep ghosts my calls, & customer care feeds me daily lies. Is this how you treat new customers? Fix this NOW! Acc: 101796641414
user636811 (@user21098) reported 48 minutes ago
@ACTFibernet Same is being told since last 10 days, and your team clearly denied it today on call. Then why is wrong info being shared here I have already told to cancel and refund my money
sp-pawanist🥸🍁🤑 (@SPtweetsss) reported 51 minutes ago
@ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP
R K Malhotra (@rkmalh1956) reported 54 minutes ago
@ACTFibernet 19 hours and still not resolved. Your service guys have requested to change router but it seems they are more interested in weekends then serving clients
dinkar Singh (@dinkarsinghh) reported 56 minutes ago
@ACTFibernet Unfortunately due to confusion my service is discontinued
Ram Kumar (@RKSingh_Chauhan) reported 57 minutes ago
@ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.
Narendrababu (@penbabu) reported 1 hour ago
@ACTFibernet Till now I have not got proper resolution. Customer care is saying mobile number changed but they will charge for ott to be activated. I fail to understand why. Absolute harassment of consumer. Every time I call I have to repeat all the story to customer care.
Vignesh Kumar Ramachandran (@rvignesh9008) reported 1 hour ago
It has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. Ticket No: SR10379743678164 Please fix this ASAP.
dinkar Singh (@dinkarsinghh) reported 1 hour ago
@ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡