ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Saradhi PSPKツ
(@SaradhiPSPK) reported
@ACTFibernet from yesterday onwards no internet. Raised the incident (SR10577425922084) yesterday itself still not resolved 😔.
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Kalyan Reddy
(@kalyanalla) reported
@ACTFibernet Whenever I call you customer support, I'm not getting any credible replies. If you are got interested, please mention it here and I'll look for an alternative.
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K.S.KISHORE KUMAR
(@KSKISHOREKUMAR) reported
@ACTFibernet This is the situation of the Act customer service...... Act team responded on 1st of October till now there is no solution...... worst service
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hema chandra reddy
(@hemachandraredd) reported
@ACTFibernet Hey its been over a day since the internet is down with no ETA , SR10177444140224. Help?
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Pratik Patra
(@ppratikppatra) reported
13 days. Zero internet. Zero accountability. @ACTFibernet’s customer service motto might as well be: “Please bear with us” forever.
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Roshan Joshi
(@roshanjoshe) reported
@Kirankumar79146 @ACTFibernet They are unable to fulfil the service, I feel they are just scamming everyone to earn money.
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Raghu Prodduturi
(@raghupro) reported
@ACTFibernet team, internet is down since 2 days now. No updated either on ticket raised or on twitter or on IVR call. How can I get a resolution and get the network to work? Ticket ID: SR10177421414584
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Rohit
(@rohit_dralion) reported
@ACTFibernet @ACTFibernet It has been more than a MONTH now, STILL NO RESOLUTION. This is really ALARMING, all words but no action. I hope other customers read this experience and rethink their decision to go with ACT.
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Mithran
(@mithran777) reported
@ACTFibernet Just spoke to a support guy and got the WORST support ever, his simple answer he can escalate and it they will look into it before the ETA, nothing else, it has been more than 16 hours without the internet working, which means I can get a new internet line in that time++
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Hrudananda Das
(@harty1193) reported
@ACTFibernet Team - I have a ticket opened for a connectivity issue. I was busy the weekend when I received call and couldn't pick. After that I reoened the ticket but everytime it is getting closed without any further contact.
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Silver
(@silverviggi) reported
@ACTFibernetHYD @ActfiberC @ACTFibernet Internet is not working since last two days in Kukatpally Gopal nagar, Hyderabad area. No response and no update on it. Need immediate response from the team
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Kiran kumar
(@Kirankumar79146) reported
@ACTFibernet What will the incident do now ? No one even call me or address the issue. Jus to manage my work i recharged another network for a hotspot for 359 rps . I have to pay for everything & yet you give me a bill of full amt.
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Yugandhar
(@YugandharBJP) reported
@ACTFibernet facing internet issues from past 1 hour . Says no internet connection. Connected without internet
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Chamandeep Singh Kapoor
(@NanakFarms) reported
@ACTFibernet my internet is not working again kindly check and update
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Mithran
(@mithran777) reported
@ACTFibernet which is exactly what I am going to do, and ACT, you better not put me in a hustle when I get to cancelling my account, you guys are worthless when it comes to even understanding what priority means, the entire internet line is down and you say you'll take a day to fix it.
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Raghu Prodduturi
(@raghupro) reported
@ACTFibernet team, still waiting for update on ticket number SR10177421414584 How can we work from home if the internet service is down for 2+ days and i don't even have an update or ETA for resolution?
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Pratik Patra
(@ppratikppatra) reported
@ACTFibernet, you owe your customers more than templated apologies. We deserve real timelines, real humans, and real refunds. Not 13 days of silence dressed as “support.”
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Kiran kumar
(@Kirankumar79146) reported
@ACTFibernet Such pathetic service. Wifi didnt work for 28 days but i got bill to pay full amt, later reduced 100 rps . When i asked is it justified no one reported & closed my ticket without intimating me. What do you want me to do now ? SR10177379907808
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Rohith s.m
(@smrohith) reported
@ACTFibernet I have raised two tickets to fix my connections issue and none of them are working on this to fix!can this be expedited?
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Sabarish Damodaran
(@Sabarish19) reported
@ACTFibernet no wonder you are scam to the users and your agents are trash when it comes to customer service. You guys are dodging to handle the service request for more than a month without any update on any of your apps or messages or emails . One of the worst service provider
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saswat ray
(@papu22) reported
@ACTFibernet very bad customer service.SR10177319645980 this request pending for more than 10 days.
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Techv@#D
(@Techvd187893) reported
@ACTFibernetHYD @ACTFibernet I had raised a relocation request on my existing Act network account on 27th of Sept 2025, Still it wasn't resolved.During the initial visit by tech support team assured me that. It will be addressed within twodays.Still no one attended the issue.
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amandeep singh
(@amandee35847780) reported
@ACTFibernet Act fibernet has Worst costumer care deptt
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chakri
(@chakrai707) reported
@ACTFibernet We are also very sorry about your services. I paid an annual subscription, I am using your services since 2000.But I never expected this type of service. 72 hours over,still no clue what is happening.
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Pratik Patra
(@ppratikppatra) reported
No technician visits. No supervisor number. No point of contact. @ACTFibernet just keeps saying “ETR crossed” and “work in progress.” For 13 days straight. This is not support, it’s neglect.
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Pratik Patra
(@ppratikppatra) reported
@ACTFibernet keeps charging for “high-speed fiber” while delivering radio silence. We’re paying full price for no service, no updates, and no accountability.
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sathish
(@koolsat21) reported
Hey @ACTFibernet what a worst service you give ! Internet down , cudn talk to human, your IVR says ETA 1 day. Useless service @UnmistakableCEO I’m switching back to Hathway ! Never would recommend your service
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seema rajput
(@SeemaRajpu44802) reported
I’ve been shouting for over 2 damn months to disconnect my ACT WiFi not to resolve anything. You people close tickets like it’s a joke. How hard is it to understand DISCONNECT AND REFUND? Stop testing my patience and return my money. Your service is beyond pathetic.@ACTFibernet
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Mithran
(@mithran777) reported
@ACTFibernet If this is not resolved, although I have been a loyal customer for years on end, I will cancel my account with you guys, we can't keep paying you guys for no service at all, this is completely unacceptable.
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Nijandhan Nanthagopal
(@NijandhanN) reported
@ACTFibernet The best “WORST SERVICE PROVIDER” cheats people by making them pay for 400 MBPS, but they get only 200 MBPS. If you find out and ask, you will get ₹500 as compensation, even though you paid ₹9,000. Even if you write to CEO no one cares.