ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, New Delhi, Hyderabad, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Tanjore and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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buzz
(@buzz267buzz) reported
@ACTFibernet Madurai, nearest ping to chennai used to be 10-12ms earlier but now it's over 30ms. It was fixed in February but having g the same issue again. This increases ping to all servers causing instability in games.
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Sahil Singh
(@SahilSi04001225) reported
@ACTFibernet No internet since last evening.... no response from customer service team...worst service!!!!
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Nidhin
(@Nidhin913) reported
@ACTFibernet This issue is now happening everyday. Last Friday I didn't have internet for 6 hours and now again today the internet is gone. Really pathetic service @ACTFibernet
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Rajeev Ranjan
(@RaJeev_BLR) reported
Worst thing to happen is to have @ACTFibernet #CustomerService
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Sai Venkatesh
(@sai_venkatesh99) reported
@ACTFibernet Hi, I am your ongoing customer and have raised a cancellation request to your customer service email today. I haven't heard back from anyone on your team. Can someone please look into this request and revert back to me? #Vijayawada
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Gulam Asger
(@AsgerGulam) reported
@ActFibernet @ACTFibernetHYD 1 of worst internet service in ind, wit poor & inexperience technical team, I would suggest not 2 be part of dis network, better go 4 jio fiber fare better in service, atleast U won't be facing technical issues which cannot be solve by there team.
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Abhishek Kumar
(@IzyKumar) reported
@ACTFibernet I have seen your priority and i have seen how least bothered your call centers, engineers and their managers are. They just think customers are crap and do what they do best i.e. nothing!
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th3_rand0m_click
(@md_saquibkhan) reported
@ACTFibernet is worst service, worst customer support. Do you even have technical support?? Or just waiting problems should fix by itself??
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Karthik Selvaraj
(@karthikkatzz06) reported
@ACTFibernet Worst service provided by @ACTFibernet Internet has been disconnected and it is not resolved by them. This is not the first time and frequently it's happening. I will be switching to other provider. I wanted to disconnect the service. SR SR10265509517214.
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buzz
(@buzz267buzz) reported
@ACTFibernet Currently, ping is normal, getting 12ms to Chennai. But it goes up to 27-30 very often, and stays like that for many hours. Will update if I have the same issue again.
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Rajashekharan
(@rajashekharan78) reported
@ACTFibernet its been 24 hours since internet service is not working...apart from a message , no resolution in sight...will you pls looks into it
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet Again the ticket is getting closed kindly please look into this and close the ticket post providing an update/ resolution to my issue Expecting a call from your team 9985626484
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Nidhin
(@Nidhin913) reported
@ACTFibernet Last Friday I didn't had internet for 6 hours as there was sm issue wt ur junction box. Today again the internet is down. 𝟓𝐭𝐡 𝐭𝐢𝐜𝐤𝐞𝐭 𝐢𝐧 𝐥𝐚𝐬𝐭 𝟏𝟎 𝐝𝐚𝐲𝐬. How am I supposed to work with this unreliable broadband? New tkt: SR10265513150494
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Deekshith Kammalaplli
(@DKammalaplli) reported
@ACTFibernet It's been more than 48 hrs now no response #Ban Act Fibernet worst service provider
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Rajashekharan
(@rajashekharan78) reported
@ACTFibernet its been 24 hours since internet service is not working...apart from a message , no resolution in sight...will you pls looks into it
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Abhishek Kumar
(@IzyKumar) reported
@DoT_India - Can you please assist in this constant harassment from @ACTFibernet . They provide highly intermittent connection and it's not because of service disruption, rather it's because their engineers keep connecting my broadband line to junction boxes which doesn't...
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Apoorv Singh
(@apoorvsingh_23) reported
@ACTFibernet No internet for past 4 days and when I called customer care,he said that it's perfecly fine as he can see through his system.I am the vella,who don't have any work and only want to chat with your agents with false claims.I am sorry that I expect resolution from you.
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Nandu Kvr
(@NanduKvr) reported
@ACTFibernet This is been 2 and half hour I am waiting but still the same ..pathetic service from ACT @ACTFibernet
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Deekshith Kammalaplli
(@DKammalaplli) reported
@ACTFibernet Firstly I want to greet you with the title worst service provider in India with no active technical team who removes connections from weekends to weekdays and worst customer support with dummy information. U don't solve the problem with in SLA #Ban Act Fiber net
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vikram kundu
(@lifesgonnabe) reported
@Tintin6223 @ACTFibernet Hi @ACTFibernet can we please fast track this complaint please. This has been dragging on for months and really show poor customer relationship management from your side.
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Kalpesh Agrawal
(@kalpuagrawal1) reported
@ACTFibernet My internet is not working from yesterday in Bengaluru. Useless support. Other connections in the building are functional. Ticket’s ETA is getting increased but no concrete response. #badcustomerservice #outage
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Iman kalyan
(@Tintin6223) reported
@ACTFibernet @ACTFibernet even after i provided all the info, there is no step from your end. In personal chat you say will get back shortly exactly what I am listening from last 2 months. Poor.
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Arjun
(@aspenSR71) reported
@ACTFibernet Issue resolved. Thanks
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Krishna My Beloved ❤️
(@kanhamydearest) reported
@ACTFibernet already done long back you please never respond!
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buzz
(@buzz267buzz) reported
@ACTFibernet It's not a temporary issue which I would be okay with, It happens very often and ping stays high for hours, even days. Since you don't have a BNG server in Madurai as you said earlier, atleast fix the ping to the nearest server?
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Abhishek Kumar
(@IzyKumar) reported
@ACTFibernet - SR10265504316534. Can you and you incompetent call centers and engineers fix this ASAP. This is second fault within a month - 4 days and counting of no service in less than 30 days. Have shame when you call your self the BEST in business. #ACT #nobrand
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Raj kumar tambi
(@rajkumartambi) reported
@ACTFibernet Despite 24 hrs after furnishing details the company is neither responding nor can you place complaint as phone line is busy @AshwiniVaishnaw the Airtel company must have an option of closing down the connection on app itself It must be mandatory
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Abhishek Kumar
(@IzyKumar) reported
Without bothering about the service disruption. He is least bothered to even call and update me. This has been a complete harassment. If @ACTFibernet couldn't provide service in this area, why did they agree and charge me for address movement.
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Sreenath Mudra
(@MudraSreenath) reported
@ACTFibernetHYD @ACTFibernet becoming worst in resolving the issues, since 2 days Internet is down in our area, ticket raised but No proper ETA is provided. Monday is very crucial for us people, without Internet it won’t work out. As a customer, I rate 1/10.
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Anil Abraham
(@AnilAbr07160371) reported
@ACTFibernet @ACTFibernet Is there a required internet disconnect, as I get this problem once a month? Does it also affect other people frequently? If needed I can send my roster, so that you can disconnect internet during my weekoffs if it is something common; I don't mind.