ACT Outage Report

Ticket SR11067335186900 is tentatively expected to be resolved by 20-Mar (DD/MM) between 16:00 to 19:30. But no resolution yet. Could you please provide a substantial update @ACTFibernet @DoT_India

Since afternoon there is no internet no response from support chat except for the ticket no. @ACTFibernet very unprofessional towards customers.

And here we go again, Excitel and their so called Internet Fibre connection. One of the worst you can imagine. - 💩 Internet - 💩 Service But, - ✅ Unreliability @excitel_rocks @ACTFibernet

ticket SR10167343090199 still not resolved since 4 hours internet is down. Lost multiple clients and affected my reputation. Never using act again after the subscription ends i am switching to another fibernet which has quick response.. @ACTFibernet

Dear @ACTFibernet , I have been using ACT for the past 7 years , no complaint in the speed but please choose the house where you want to place the master router, the one in my locality keeps switching off the router often and we are without wifi despite paying bills in time

Internet not working since 1 hour of user id mahmad Kaif Khan Account: 101662725901 Solve this urgently many works are pending @ACTFibernet

My internet connection is down from the last few days. I have made several complaints on your customer care number but there is no response and most of my work is done online @ACTFibernet @ACTFibernetHYD

Hey @ACTFibernet your payment gateway interface looks very bad, made payment and not yet reflected. Please use industry standard interface with callback option.

Hey @ACTFibernet , after I have done the payment now someone from ACT called and told me that area is not feasible to provide service. Now either give the internet connection or refund my amount.

Hi I've been Facing this issues since last 12hours, my wifi was not working and we contacted your customer care.they have said some cable issue. But we found out some your act technician have cut the wifi cable wir.🥲 Ticket - SR101673319908 @ACTFibernet

Ticket no -SR10867329690274 monthly once, I face network problem. Please resolve ASAP. @ACTFibernet

Hello @ACTFibernet there is no internet connection from yesterday 9PM. So far there is no update. The moment rain started, it went off. This issue should be permanently resolved.

Unethical behaviour form @ACTFibernet. Their internet shuts down for days, and there is no refund or compensation, but if you are one day late in paying your bill, they will suspend the account. Why are consumer laws so weak in India, where businesses loot even for no service?

Hi @ACTFibernetHYD @ACTFibernet , This is to make you aware that your services in Hyderabad are the worst. I have raised 3 complaints since past 3 days. 2 tickets got closed without any resolution. One ticket SR10167317277714 is still active but no resolution till now.

One tweet for two - The internet is not working since today morning @JioCare @ACTFibernet

This is the second time I'm escalating the issue @ACTFibernet I have upgraded the plans and it's been 4 days I'm not getting proper speed. Also why don't you have any good customer service support?? I tried everywhere, no one is here to resolve the matter.

Hey there, @Airtel_Presence, is there an option for #AirtelFiber customers to use their own routers instead of the ZTE ones? Need to deploy Wi-Fi 6 across the house and need more access to my network. Would love it even if bridging was allowed (Or I could for @ACTFibernet ?)

"Disappointed with @ACTFibernet, the frequent internet outages lasting for 2-3 days are extremely inconvenient. Hoping for a speedy resolution to this issue." #ACTFibernet #internetoutage #broadbandtroubles

I've been raising request to arrange for a power backup of internet in my area for more than a year now. It hasn't been done till now. Inspite of my repeated reqs, none of ur technicians turned up to resolve this issue. @ACTFibernet @ACTFibernetHYD

I had raised a complaint online but your team closed the complaint without any resolution. Can you tell me how can you close it while issue is still pending? My complaint number was SR10267289242184 @ACTFibernet

@ACTFibernet @forum_consumer He said back end team did it and he will arrange a callback from them tomorrow. Are you ******* running a company or a shop idiots u don’t even know how important your network is for someone. We are trying to get out of it from past four days

Ticket SR10267263475884 is closed. Wow @ACTFibernet @forum_consumer ticket is been closed without resolving the issue. How come it’s possible? And when I spoke back to the customer care person regarding why the ticket is closed he said I Dont know for what reason it was closed

@ACTFibernet Frequent network issues happening at my end from past 3 months raised issues many times and again I’m facing issue with internet Can you help me out with permanent fix else I have to choose another network ACC no: 101571271583 @ACTFibernetHYD

@ACTFibernet Frequent network issues happening at my end from past 3 months raised issues many times and again I’m facing issue with internet Can you help me out with permanent fix else I have to choose another network ACC no: 101571271583

@ACTFibernet i want to cancel my connection. please refund the bill that i have paid for the next billing cycle. acc number 110000033701. The payment of 5656.92 was made on 13/03/2023 for the bill with period 30/03/2023 to 29/10/2023 and bill number DL-B1-91611199.

@ACTFibernet M waiting if I don’t get a response at the earliest your loosing a valuable customer from the past 2 years

My internet isn’t working again @ACTFibernet what a pathetic service you’ll are providing. Despite giving service number I am repeatedly asked on call. One of the worst resolutions. #service #jio #airtel @jio @airtelindia - contact for broadband services in our area.

@ACTFibernet take back your connection, if you can't even provide basic service to your customers.

Pathetic customer service by @ACTFibernet in Bengaluru. Struggling from > 1 month to get a wrong charge reversed. They are the reason why customers need to go to consumer court. Absolutely pathethic service.

@ACTFibernet, I am trying to reach you for the last 5 days. The service requests in the app are getting marked as solved without solving them. Please call or provide a number to reach you.