ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 17: Problems at ACT
ACT is having issues since 09:30 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Chhindwāra, Chennai, Bengaluru, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 15 hours ago |
|
Mumbai
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 22 hours ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Kavita K (@DrKavitaKV) reportedOn 13 july 2026 my @ACTFibernet stopped working, raised a ticket on app, said will get done on 14 eve, my payment was up, called them to extend date, they said cannot but will adjust for not working days, after ticket closes new charges will get updated then u pay, fine, tq
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bibin cedric (@bibincedric) reported@ACTFibernet Still no one has contacted me regarding this issue.. this is how an customer must be treated
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JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported@ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.
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Jay Arora (@jay_arora973) reportedI thought Airtel was giving horrible wifi services but I don’t mind biting the bullet by admitting my mistake that if you are opting for @ACTFibernet then you will crying for the time you have subscribed to their most pathetic, 3rd class services. DON’T EVER GO FOR @FiberAct
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abhishek sharma (@abhisheku73) reported@ACTFibernet your services are getting bad to worse, I am cancelling both my connections as soon as the time is over, can't use a vendor who can't do deliver on time, by the way the ticket number is SR10181065563754
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Just Like That! (@elluranand) reportedif anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.
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abhishek sharma (@abhisheku73) reportedThese guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now
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NutellaJunk (@IndianSoviet) reported@ACTFibernet I need to shift the wifi adapter location within my home, can please help me ?
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Rajesh Kirana (@Upooorv) reported@Fletcherlad @ACTFibernet their service has become ****, try something else
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!
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Bharat (@bvsbrk) reported@ACTFibernet the internet is down since morning and when I opened a ticket SR10181184558624 the eta to resolve is suddenly tomorrow evening? What kind of utter nonsense is this? How can working professionals do their job with this extremely unreliable network.Totally unacceptable
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Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼
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Abhijit Jaiswal (@abhijit_jaiswal) reported@ACTFibernet wifi not working.
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Racing Veteran (@RacingVeteran01) reported@ACTFibernet what stupidity is this when the due date is tomorrow. How can it be overdue when due date is tomorrow. Also receiving mails that my account is prone to late payments when every payment for the last 6 since have been before time. No response to my mails. You guys suck *Service Alert* Hi, Your ACT Fibernet bill is Overdue and is scheduled for Suspension Account No: 102502773081 Please pay today to avoid suspension of services.
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arabinda panda (@arabinda5064) reported@ACTFibernet Worst service ever. I recently moved to TNGO Colony, Hyderabad, and from the very first day my connection has been unreliable. The service has been pathetic. Since yesterday, my internet has been completely down, and despite raising multiple complaints,
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Sriram Sridharan (@z1000i4) reported@ACTFibernet Your ground team came at 8:30 at night, said that they couldn't even find where this break was and that it would be easier to search at night. Implying that they didn't even bring OTDR metres and relied on VFLs, and of course, still no resolution and we're 84 hours in.
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DEVI PRASAD (@DeviPrasadCdp) reportedI have requested for TOO and ticket has been created 4 days back but no one from Technical team is bothered to call or visit for further assistance, ACT is becoming worst service provider work id: WO103810813881 @ACTFibernet
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Fringe Element (@OfficeOfSA) reported@ACTFibernet Shittiest customer service amongst all ISPs!
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Manya Ailawadi (@ManyaAilawadi) reported@ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.
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Sree Raja (@sreeaskanna) reportedDear @ACTFibernet, I’ve been facing recurring internet disconnections for a long time. Tickets are repeatedly marked as resolved, but the issue keeps returning, affecting important work meetings and interviews (1/3) #ACTFibernet #CustomerService #ConsumerRights
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Prabhu Sreenivasan (@1979Prabs) reported@ACTFibernet The problem is not your resolution timeline ! It’s pathetic behaviour of your service engineer and relationship person - they don’t have the courtesy to call or answer
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Irshad (@irshu2) reported@ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.
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Viineet Sood (@vineetomkara) reported@ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.
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Vishal Bait (@BaitVishalR) reportedHi @ACTFibernet I have raised a ticket regarding my shift connection. Now almost more than week the request is not fulfilled I have contacted many time for support but nothing happened Please look into this.
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abhishek sharma (@abhisheku73) reported@Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same
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Saran (@charts_TA101) reportedHow difficult u made to reach a customer support executive This is not how consumer business should be!! Request a call back regarding my service request SR10281076258094 @ACTFibernet
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Fringe Element (@OfficeOfSA) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Absolutely ****** service. Can’t fix a wire in 24 hours!
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet Are u going to give my money back for the time internet is down?
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Soham Chakradeo (@Soham_Chakradeo) reportedHey @ACTFibernet , pathetic service. Shifting requested July 10, today is 13th—zero updates, just IVR lies. But for a new line? Sales calls in 60s promising same-day setup! Disgusted by this greed. Switching to Airtel. Process my refund. A/C: 102767191991
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Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet Lol. My connection is down for 3 days, nobody is fixing and you post this to convince. What a joke! SR10181172156854