ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Chhindwāra, Visakhapatnam, Trichūr, Coimbatore, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Chennai	Internet	2 hours ago
Bengaluru	Internet	12 hours ago
Hyderabad	Internet	16 hours ago
Chennai	Internet	22 hours ago
Chhindwāra	Wi-fi	23 hours ago
Bengaluru	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  రాముడు  (@RamKottapalli) reported 5 minutes ago

  My entire day's work was affected today due to #ACTFibernet outage. What's even more frustrating is that this is the 4th time in the last two months. Repeated service interruptions & delayed resolutions are unacceptable.

• 
  CHAITHANYA KUMAR (@chaithu1911) reported 6 minutes ago

  @ACTFibernet It is still not resolved. I am very frustrated with your service. Please process the refund. I don't want want to continue with ACT any further.

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 7 minutes ago

  @ACTFibernet @ACTFibernet The issue is STILL not resolved. It has been almost 24 hours since I reported the internet outage, and your team has failed to provide either a resolution or a meaningful update. Is this the level of service you call broadband support in a digital era? Your repeated assurances have turned out to be empty promises. I work from home, and your incompetence has already cost me an entire day of work, productivity, and professional commitments. The most frustrating part is the complete lack of accountability and communication from your side. If you cannot resolve a basic connectivity issue even after 24 hours, what exactly are customers paying for? I expect an immediate resolution, a clear explanation for this unacceptable delay, and details of the compensation ACT Fibernet will provide for the prolonged service disruption. #ACTFibernet #PoorService #CustomerExperience

• 
  Kishore (@Kishore2508) reported 13 minutes ago

  Your technician Kamal acknowledged the junction box is old and promised a replacement with a proper battery backup within 2 days. Now he is ghosting my calls. Fix your infrastructure and replace the box immediately! @ACTFibernet (3/3)

• 
  SYED SALMAN (@salmantheboxing) reported 14 minutes ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

• 
  JP Subramaniam (@jayaprakashcs) reported 16 minutes ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  shree sen (@shreesen69) reported 16 minutes ago

  @ACTFibernet your service was down for 2 days and today as well. I hope these 3 days will be calculated before you generate the bill?

• 
  kumaraswamy p (@Kumaraswamyp86) reported 16 minutes ago

  @ACTFibernet @ACTFibernet Thank you very much for all your support. I have received the refund, and my issue has been resolved successfully.

• 
  Rajapuram Dileep Reddy (@DileepReddyR2) reported 17 minutes ago

  @ACTFibernet We live in Uppal Bagayath area Uppal , Hyderabad. Since Yesterday we have been complaining about the internet issue .even after 24 hours, the problem is not resolved.worest service from Act

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 22 minutes ago

  @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

• 
  bharath reddy (@bharathrajeev) reported 23 minutes ago

  @ACTFibernetHYD @ACTFibernet you have a very worst chatbot and unable raise a ticket. I took the connection 5 days back take back your routers and connection. Very bad experience. My account No:101806582441.

• 
  Prashanth Reddy (@Resilient437) reported 28 minutes ago

  @ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 29 minutes ago

  @ACTFibernet Struggling to connect with your support; today is last day for me to pay the bill; I am not paying unless you provide proper speed; if you want you can terminate it

• 
  Atul Kumar Dugar (@Atul_2206) reported 31 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 34 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  ABHINAV KUMAR (@abhinavgrd) reported 40 minutes ago

  Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

• 
  Vaibhav (@freeeshrugs) reported 41 minutes ago

  @ACTFibernet Internet not working since half a day, raised a ticket on time, and the estimated resolution time is too long. Please expedite the resolution. Ticket ID: SR10280741785174

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 42 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Balaji (@BalajiSpectat) reported 46 minutes ago

  No internet for last 7 hours. When called local technicians, no reaponse from technicians. When will it be resolved? Ticket no: SR10380773052294 @ACTFibernet @FiberAct WORST SERVICE.

• 
  Pranay Rupani (@pranayrupani) reported 46 minutes ago

  Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

• 
  Sairam Veera (@saiveera8) reported 48 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago

• 
  SYED SALMAN (@salmantheboxing) reported 49 minutes ago

  "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

• 
  Aashique S (@aashique_s) reported 52 minutes ago

  @ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 52 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  LoneGoat (@BlueHawks110) reported 54 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  Sandy (@sandychau17) reported 57 minutes ago

  @ACTFibernet frequent Internet disturbance, horrible service you offer in Delhi . The engineer never visit SR11080762649324 I am switching my plan to @jio_fiber

• 
  Chirag S ♥ (@iChiirag) reported 58 minutes ago

  @ACTFibernet Service Request SR10280761318224. The appointed POC for my Residenxe society Mr Dharamraj is absolutely unprofessional. A lier who cant meet his own deadlines and then he blocks your numner when yoi trybto followup. Please guide me with serv termination process

• 
  Shubhanshu Sagar (@shubhanshurocks) reported 60 minutes ago

  @ACTFibernet Nothing has been done your Technician sleeping and misbehaving instead of solving the issue #scam #Actfibernet @jagograhakjago

• 
  Sriram (@Sri_Hxor) reported 1 hour ago

  @ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.

• 
  Shivam Srivastava (@shivam3012) reported 1 hour ago

  @ACTFibernet Pathetic service. Payment made on 9th but still internet disconnected. Your customer service team is saying that I’ll receive callback in 30 min since morning. No calls and no update. SR10280782139645. Fix this asap