ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Chennai, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 17 hours ago |
|
Chhindwāra
|
Internet | 19 hours ago |
|
Hyderabad
|
Wi-fi | 22 hours ago |
|
Chhindwāra
|
Internet | 24 hours ago |
|
Bengaluru
|
1 day ago | |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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M S (@MANISHs19284130) reported@ACTFibernet I raised my complaint around 6pm but you have the worst customer service as you never resolved the issue on the same day if reported after 4pm. I faced this issue in the past as well. Completely bullshit
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Nobel Sage (@jonahnevil) reported@ACTFibernet has the shittiest customer service and service provider in India ...I am dealing with the issue for 14 days still now no resolution done ...such a waste of money to buy ACT
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Amit (@leosamit) reported@ACTFibernet The last time I had a similar problem 2 months back and it took you 6 hours to fix the problem
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PJ (@Prateek90621286) reported@ACTFibernet I have sent my details to you. The technician conveniently reinstalled my connection to a place where it doesn't provide internet even in half of my house. My complaint is to relocate it or cut my connection so that I can go with Airtel instead.
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1 Million+ (@audiwate) reported@ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?
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Prajwal Suhas P 🇮🇳 (@prajwalps) reportedAct Internet 🛜 is down from 5 hours in a Bangalore office. No support no service @ACTFibernet can you please arrange a call back? Digital India 🇮🇳
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SBajaj (@SBajaj06) reported@ACTFibernet Why do I have to tweet to get it highlighted? If your ‘ACT Mobile App’ promised it will be resolved by 9 PM, then why am i still tweeting at this hour?! Why it isn’t your priority to sort such issues? Your business is to provide wifi services isn’t it?
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Pelane Baat (@pelanebaat) reported@ACTFibernet Look for permanent solution
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Carmelita Fernandes (@SocialCarmelita) reported@ACTFibernet Pls guide me how to raise a ticket on your app as it takes me on a wild goose chase. I can't get any help from your local installation rep Shaikh. He's too comfortable with no sense of responsibility to even bother to acknowledge my message.
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🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Hi ACT I am your active customer since 2 year, now as we are out of station n nor we are using your services so we delayed the recharge, now we are back n want to recharge the plan but as per customer care team I need to pay 491 for activation of plan 1/3
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Aujas.Bhandari (@Bhandari_Aujas) reported@ACTFibernet no internet from 12.05 pm, second fault under 20 days(fault complaint on 03 May as well)very pathetic service by ACT fibernet, resolve the issue asap
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prasant sharma (@prashantvats_px) reported@ACTFibernet how much time do you need to resolve the complaint SR11080444474224 raised yesterday. You team is very slow as compare to other internet providers. Can you give me a timeline ?
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Vaishnavi Bhaskaran (@vaishbhaskaran) reported@ACTFibernet There will not be any more patience. A request for disconnection has been made, along with an application for new connection with another ISP. Since you folks are so inept and unable to deal with rain, suggest you service solely Rajasthan.
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Anil Kumar Komari (@KomariAnilKumar) reportedWorst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come
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avijeet kumar (@avidno1) reported@ACTFibernet I am not sure, how are you working on the resolution. Can you update what is the issue and how are you fixing it? ETA?
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Chethan (@MkChethan) reportedI lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider
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amit kumar gupta (@amitk71) reported@ACTFibernet You people can only reply on X but not work properly. Make sure my refund is credited by the evening today so i can change service provider. Will have to approach consumer against u otherwise
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Sanjit (@Sanjit91751386) reported@ACTFibernetHYD @ACTFibernet internet not working.. Help me with disconnection
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Hindustani Bharat (@HindustaniBhar4) reported@ACTFibernet prospect ID 102803434394, it's been more than 24 hours of the payment for new installation but no one called and helped, contacted 6-7 times customer support but no resolution provided. Why do you promise same day installation? Disappointed
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Suresh Maniraj (@agni_nakul) reported@ACTFibernet Team the issue got resolved now. Ac Id: 103725311570
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Bunny (@TFIBUNNY) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet go and check how many complaints I have registered for your service in last 45 days from the day 2 since I took the connection, such a pain with this service, connection drops, video buffering etc. Please close my connection and issue the refund for remaining months
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Shyam Mamidi (@mamidi_shyam) reported@ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?
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Ravi Kishore (@ravikishore144) reported@ACTFibernetHYD I would request everyone not to take ACT Fiber as they are one of the worst service providers , they will come within 5 minutes for Installation but for any service request even after 3 days of raising complaints they are not responsive. @ACTFibernet
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Ankush Kohli (@i_amanky) reported@ACTFibernet from yesterday internet is not working it’s been more than 24 hours, i have work from home job how will i manage ? If you can’t resolve issues. Pathetic not expected this from actfibernet @shivamg0902
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Idiots,How many days you will take to fix the issue. Are you not capable of fixing the wiring issues.Whats the use of you guys. There are a lot of problems we are facing with this issue. If not please refund the amount.
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Jayanth K (@JayanthKarri111) reported@ACTFibernet Hi @ACTFibernet team, still the issue was not resolved 😕, idk what was happening. Due to this my work was affecting. Hope you can understand.
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Avinash (@bavinash53) reported@ACTFibernet Hello @ACTFibernet I want this issue to be undertaken with speedy resolution. I am waiting for you to consider my request. I have much more work to do and this things are happening. If the resolution time is evening 7 pm then it is problematic.
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Seetharamaraju (@Sitharamaraju17) reportedWtf is this service you mf dumbaass @ACTFibernet