ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Aditya Raipuria
(@AadiPJ) reported
@ACTFibernet called up the customer care and wasted 20 mins to get a plan update to ensure coverage in entire house. After waiting for 10 mins the executive transfers the call to another department and the call gets disconnected. Has happened twice and nobody cared to contact me
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harshavardhan.kolla
(@me_harsha26) reported
@ACTFibernet 10 days with no internet services. When do think that this issue will be resolved when it didn’t happen until 10 days. Who is interested in your lame reason’s. Just pathetic service and the worst customer service. Complacency @jagograhakjago #pathetic #worst #unacceptable
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anirudh
(@nirudhuuu) reported
@ACTFibernet more than 7 working days since the router recovery but the refund by your finance department is still pending on SR10176737966269. i’ve been asking for a solution since July 1st week. now we reach september end and yet the money hasn’t been processed. do you have any plans to help
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professorbora69
(@professorbora69) reported
@ACTFibernet It's an another tweet whenever i call the customer care and complaint regarding internet disconnection they keep pushing it to another 3 days hell with this please provide me a refund I'll go find an another alternative option also there's a box installed as well
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Pain
(@0reWaPain_) reported
As a customer, I feel ACT has the worst customer support. I cannot wait any longer, so I have decided to close my connection Thank you @ACTFibernet
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Pain
(@0reWaPain_) reported
@ACTFibernet Worst service ever in Chennai. For 2 months my WiFi is buffering. Raised tickets, 5+ technicians came, no solution. Every day false promise “router will be changed today” but nothing done for 2 weeks. As a customer, I feel ACT has the worst customer support.
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Satya
(@VISION2342) reported
@ACTFibernet My Reconnection request was closed and account got activated. But no cable connection to router has been given. Help urgent!!!!
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Vishnu
(@hkantvishnu) reported
@ACTFibernet @ACTFibernet Internet still dead, SR11077261016974 unresolved. Tried calling your executives — no one even picks up. So basically we pay for WiFi, get no net, no support, nothing. 👏 #ACTFibernet #WorstService
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Prashanth Doshi
(@prashudoshi) reported
@ACTFibernet I guess you guys and team are not working and enjoying.... It's been more than 3 weeks and net is not restored
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Vishnu
(@hkantvishnu) reported
@ACTFibernet Still no internet, SR11077261016974 unresolved. Paying for “high-speed” but getting nothing. This is beyond frustrating — how hard is it to keep the service running? Fix it NOW! #ACTFibernet #WorstService
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Mohan Sundar
(@mohanlogs) reported
@ACTFibernet Why promise timelines you can't keep? No prior notice, same issue for days, endless hold on support calls, and zero resolution. Even less developed regions have better service. Fix this ASAP. #ACTFibernet #InternetDown
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Kashif Rafay
(@KashifRafay18) reported
My internet has not been working for the past two days. I've raised a complaint and sent an email, but there's been no response. @ACTFibernet @ACTFibernetHYD @ActfiberC
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SAI kiran
(@sai79381799) reported
@ACTFibernet still problem is not solved ticket no SR10177007308134 3 days completed no response from technision if unable to solve remove junction box from my house and givee refund
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Durga prasad
(@Durgaparasd09) reported
@ACTFibernet Hello @ACTFibernet, by “earliest” do you mean 4–5 days? That is not acceptable. Please cancel my subscription and initiate a refund immediately, as I no longer wish to continue with your service.
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Subbu
(@subbu75) reported
Hi @ACTFibernet why are your service levels going down so rapidly. It has been 72 hours since my Internet stopped working. It is still not fixed.
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mr&mrs Mohan
(@MBharathul) reported
@ACTFibernet Issue resolved!!
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Arijeet Mishra
(@arijeetmishra03) reported
@ACTFibernet SR11077269255664 It's about to be 9 pm still your wifi is not working. This is literally the second downtime within 10 days of installing your router.
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Vinay S
(@huntersvk) reported
@ACTFibernet its been 2 months since disconnection. I am still yet to get the excess payment refund. Each Customer service executive gives a different feedback on the settlement since last 2 months.
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Ganesh sai santosh
(@G22239927101) reported
7 days no internet. Ticket SR10177224388414 opened, but no action yet. Prior ticket closed without fix. Paying for 10+ days downtime every month. If not resolved in 24 hrs, I’ll switch provider. #ACTFibernet @ACTFibernetHYD @ACTFibernet
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Yash
(@iYashwanthh) reported
With no internet since 14 days & no resolution from @ACTFibernet, I finally applied for @JioCare. Hopefully, they aren't facing any issues in the Manikonda area! Been spending ₹2k/week to commute to office for work loosing hours in the process.
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Vandana
(@Vandana12073168) reported
@ACTFibernet such a irresponsible network. I raised ticket on 7th of sept .net issue not yet resolved plz refund my amount and disconnect my account SR10177012831104. Do it on priority as I need to move to jio fiber net once the refund is received
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krishna teja
(@krishnateja108) reported
@ACTFibernet we have been trying to get an update from your team regarding SR10177222614214 for the last 4 days and your team doesnt even answer, you neither provide an eta nor do you let me register a complaint. The most pathetic service and customer support
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Sk
(@Satish_V_Kumar) reported
@ACTFibernet my network is down since 20 days. There has been no response or resolution. ACT is the worst internet provider in Hyderabad.
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🄼🄸🄽🄳 🅃🄷🄴 🄶🄰🄿
(@raisscb) reported
@ACTFibernet account no 102701601704 services down for more than 24 hours. Registered complaint and followed up multiple times but no valid reasons given. Also no resolution time given. What the hell is happening. Useless customer care.
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Vishnu
(@hkantvishnu) reported
@ACTFibernet Internet still dead, SR11077261016974 unresolved. Tried calling your executives — no one even picks up. So basically we pay for WiFi, get no net, no support, nothing. 👏 #ACTFibernet #WorstService
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Sk
(@Satish_V_Kumar) reported
@ACTFibernet my network is down since 20 days. There has been no response or resolution. ACT is the worst internet provider in Hyderabad. I wrote an email to your CEO for lack of response.
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Manu
(@manuzomorin) reported
@ACTFibernet service is poor compared to airtel. Please pull up ur boots. This is not acceptable.
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professorbora69
(@professorbora69) reported
@ACTFibernet Either it gets restored by tomorrow or you gonna be loosing a customer whose been an active user since year 2009 hell with your excuses i had painful interview process because of lack of proper internet i didn't prepared anything as my notes materials are all online.
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Karthik Rao Pantham
(@Karthik_Pantham) reported
I have been facing an Internet outage for more than 24 hours with @ACTFibernet. Despite raising the issue, every time I call customer care I only hear that the waiting list is more than usual and I’m asked to check the mobile app. Unfortunately, even on the app, there has been no proper response or resolution. As a customer who pays bills on time (and even receives multiple reminders to do so), I expect the same level of efficiency and reliability in service. It is very frustrating to experience such long downtime without proper communication or support. Request @ACTFibernetHYD to kindly resolve this at the earliest and ensure better customer support.
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chekka manikanta
(@ManikantaChekka) reported
@ACTFibernet i have raised disconnection due to non availability of internet on sept 15th 2025. Service agent is closing ticket saying prepaid. Why exit process is worst .. we expect hassle free process in this fast paced environments.