ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Delhi, Chennai, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	1 day ago
Hyderabad	Wi-fi	2 days ago
Chhindwāra	Internet	2 days ago
Bengaluru	Internet	2 days ago
Delhi	Internet	2 days ago
Chhindwāra	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chandan kesarkar (@Chand_LvNvrDies) reported 9 minutes ago

  @ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality

• 
  Sharan Tilak (@sharan_tilak) reported 9 minutes ago

  @ACTFibernet My internet is not working and raised ticket 48hrs before and still no solution. Ticket no- SR10379730654094.

• 
  Naresh Aswani (@nareshaswani) reported 11 minutes ago

  @ACTFibernet Still your sony liv not working. I was assured in writing that it will work from 12 April. What's happening with your co.? Customer care calls again to ask Only for the problem and extends the date. Pathetic service. Disapponited with act

• 
  Swarnim (@QuantumStackkk) reported 13 minutes ago

  @ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.

• 
  Saurav Chakraborty (@Saurav23121990) reported 13 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  Aruna (@nuts_cracks) reported 14 minutes ago

  @ACTFibernet Hello, there's an issue with my wifi , I expect as quick a resolution just like how you keep sending me payment reminders of at least 3/day!!How can your connection have an issue every week???

• 
  Harsh Vardhan Ladha (@harshvladha) reported 16 minutes ago

  Extremely worse service by @ACTFibernet Its been two weeks since i requested to shift connection, now its been 3 days for requesting disconnection. They are not working

• 
  ~Pankaj (@Pank9j) reported 21 minutes ago

  @ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 25 minutes ago

  @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

• 
  manuvachanam (@manuvachanam) reported 26 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Shubham Hudda (@ImHudda) reported 27 minutes ago

  @Airtel_Presence Too late, I already got the @ACTFibernet installed the same day, crazy service by them - you do not care about your customers' time anymore

• 
  Yashank Bharti (@yashank20001) reported 36 minutes ago

  @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

• 
  Ashish Joshi (@ashishjoshilko) reported 36 minutes ago

  @ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative

• 
  Bikash Rana (@BikashRana101) reported 37 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD Your Internet is not working again. It was off the whole night last week. Today it’s gone again.

• 
  shreyas belavadi (@belavadi_7) reported 43 minutes ago

  This is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.

• 
  Ravi Rajput (@MrPrefectravi) reported 43 minutes ago

  @ACTFibernet can you explained what kind of service you served we have facing Internet issue from last week I’m daily compalining for the internet why we are paying you for disconnected services please cancel my subscription and give refund back

• 
  Mallikarjun (@malli_6) reported 44 minutes ago

  @ACTFibernet Need help in change of plan for my account. Please help.

• 
  Suresh (@IMSuresh_Dreams) reported 44 minutes ago

  @ACTFibernet there is fibre cable cut issue happening every month now my Internet is down from morning and also slow speed scam selling Internet plans for higher rate but the actual speed we are getting is very low when are you going to address these issues ? Poor service

• 
  dinkar Singh (@dinkarsinghh) reported 47 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Shashank Shekhar (@shashank24ten) reported 49 minutes ago

  @ACTFibernet 1 day from your tweet and not a single person has turned up or called to fix it! In today's AI world it is taking 96 hours for @ACTFibernet to respond to customer complains.

• 
  Naresh Aswani (@nareshaswani) reported 50 minutes ago

  @ACTFibernet I got a message like since I was busy. Dear Patron, We tried calling you multiple times for service resolution, since we couldn't reach you, we are closing the ticket. Team ACT. How could you do that without any resolution??

• 
  Vivek (@Vivek9433554001) reported 50 minutes ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  Faraz Shamim Khan (@FarazShamimKhan) reported 52 minutes ago

  @ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b

• 
  Narendrababu (@penbabu) reported 56 minutes ago

  @ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 57 minutes ago

  @ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not

• 
  பித்தன் பிதற்றல் (@myselfmaran) reported 58 minutes ago

  @ACTFibernet I tried to connect with support team. Numbers are not reachable how can I connect with support team?

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 59 minutes ago

  @ACTFibernet I can never trust the timeline given by you guys

• 
  WalterWhy (@Borington214993) reported 1 hour ago

  New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 1 hour ago

  @TRAI @DoT_India from ystdy my internet isn't working after raising so many complaints also @ACTFibernet doesn't care and solving the problem its afffecting my work very bad can u guys do something asap

• 
  Pradeep Swaroop (@swarnajothips) reported 1 hour ago

  @ACTFibernet @DoT_India No response and resolution from Your end