ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Hyderabad, Mumbai, Bengaluru, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Chennai	Wi-fi	28 minutes ago
Chhindwāra	Internet	1 hour ago
Hyderabad	Internet	5 hours ago
Chennai	Internet	12 hours ago
Hyderabad	Internet	15 hours ago
Mumbai	Wi-fi	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ashwinu (@ash_winu) reported 3 minutes ago

  @ACTFibernet Facing connection disruption multiple times from this location. I request you to take proper action to rectify the issue. It’s being only few days facing trouble with internet again New ticket for same: SR11480747292414 @ACTFibernet

• 
  Nikhil Kumar (@nikhil91099) reported 4 minutes ago

  @ACTFibernet My Wi-Fi is working now. Please let me know what compensation, waiver, or validity extension ACT is providing for the more than 4 days of service disruption

• 
  Nilesh Patel (@NileshP28391464) reported 4 minutes ago

  @ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.

• 
  मार्गबन्धु श्रीधर: (@EkanAnekan) reported 12 minutes ago

  @ACTFibernet No updates - no connection yet - pathetic service - created SR more than a week back and repeated follow ups

• 
  Mohd Raza (@Mohdraza_) reported 13 minutes ago

  @ACTFibernet I have a very important meeting at 8:00 pm tonight my work depends on it, Is this how you resolve issues. I'll use your internet until the end of my plan and will switch to another operator and never ever return back to ACT Fiberner. Pathetic, disgrace, unethical

• 
  senthilkumar (@tsktsk123) reported 15 minutes ago

  @ACTFibernet Got a call from ACT, another ticket is logged as the link is down. Just got off a call with the the ACT technical team but the call got disconnected unable to get through the number again. Worst experience, can someone fix this asap?

• 
  Abhinav krishna (@abhinav5076) reported 18 minutes ago

  @ACTFibernetHYD @ACTFibernet no the issue is not resolved my connection is not restored the ticket status still shows ongoing

• 
  Kailash Kumar (@kailashk28) reported 21 minutes ago

  At this point, @ACTfibernet should change its name because there is absolutely no "ACT" happening. Internet goes down constantly, and waiting 30 mins on hold for support is a joke. Can I get a refund for the hours spent listening to your hold music? 🙄

• 
  Nikhil Kumar (@nikhil91099) reported 21 minutes ago

  @ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.

• 
  akash gajbhiye (@akash_437) reported 24 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  SYED SALMAN (@salmantheboxing) reported 24 minutes ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

• 
  ధనం-ఇంధనం! (@psseshank11) reported 24 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  Chirag Tiwari (@chiragtiwari) reported 30 minutes ago

  @PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.

• 
  shambhu (@shambushandilya) reported 31 minutes ago

  If anyone is planning for ACT internet do not take their connection. Not reliable, no support, scammer ISP. For an example their internet is down for 4 days at 500084 and all of their staff or app or support have been denying service. @ACTFibernet @ACTFibernetHYD @FiberAct

• 
  Chitransh Srivastava (@thechitranshsr) reported 32 minutes ago

  @ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching drom apple to act

• 
  मार्गबन्धु श्रीधर: (@EkanAnekan) reported 33 minutes ago

  @ACTFibernet I have already informed in my DM to you as well as to your customer service that I am out of India and can not receive regular calls - I can only take WhatsApp calls. Please provide connection without further DELAY. Your representative spoke and took all the details and assured.

• 
  Rahul Agarwal (@Vakil__Saab) reported 37 minutes ago

  @ACTFibernet Your app is supershit. No way to contact customer support. Just random AI bullshit. Either contact or Cancel the current plan.

• 
  kamalraj (@kamalclassic1) reported 39 minutes ago

  @ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr

• 
  ismail baumran (@ismailbinomer) reported 41 minutes ago

  @ACTFibernet Don’t send this default templates provide proper information of what is going on and why is it taking so much time to fix to have an better understanding of why its taking so much time. You app doesn’t give any proper information of the what is happening with the ticket.

• 
  s19hubham (@s19hubham) reported 44 minutes ago

  @ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.

• 
  vijay🇮🇳 (@driven_at_home) reported 47 minutes ago

  @ACTFibernet @ACTFibernetHYD I haven't had internet for the past 72 hours, and a complaint was raised yesterday - SR10180679769244. I understand there was heavy rain, and I waited for the resolution, but this is testing my patience.

• 
  Akhil Malik (@akhilm946) reported 47 minutes ago

  @ACTFibernet Finally a human stayed on call to listen an he asked me to change DNS. This is NOT a DNS issue. Now on hold for 20 minutes

• 
  Ravindra Pal singh (@silentjackle) reported 47 minutes ago

  I WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet

• 
  BVasuB (@BVasuB1) reported 49 minutes ago

  @ACTFibernet Really disappointed with the service. SR No 10180698883604.

• 
  BVasuB (@BVasuB1) reported 49 minutes ago

  @ACTFibernet Overall service and the response from your team is pathetic.

• 
  Arani Majumder (@AraniMajumder) reported 51 minutes ago

  @ACTFibernet Yet another 24 hours have gone by. And still, obviously, no resolution. @jagograhakjago you need to have a look. Official grievance will be lodged and shared soon.

• 
  Siddhartha Mitra (@smsid1988) reported 56 minutes ago

  @ACTFibernet The issue is resolved now ..

• 
  𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported 56 minutes ago

  @ACTFibernet Earliest is not 6 to 7 hrs after the complaint raised.

• 
  Rahul Agarwal (@Vakil__Saab) reported 57 minutes ago

  @ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 57 minutes ago

  @ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve