ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Kolkata, Bengaluru, Chhindwāra, Hyderabad, Chennai, Lucknow, Guntur, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, and Salem.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Internet | 1 hour ago |
|
Bengaluru
|
Internet | 8 hours ago |
|
Bengaluru
|
Internet | 8 hours ago |
|
Chhindwāra
|
Total Blackout | 8 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Venky (@Venky2120) reportedReally a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet
-
Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.
-
Singh Ranbeer (@socialevil2002) reportedDon't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!
-
Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it
-
Pavan (@pavanamar554) reported101012111304. Deepthisree nagar road no 27 every month internet issue why and what is happening. We have 5 connections in one apartment and suddenly today after 6 pm internet issue. Some work done at one pole and we don't have internet now. @ACTFibernet
-
Doozie (@doozudoesit) reported@ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project
-
AK (@akilankg) reported@ACTFibernet @ACTFibernet extended again. 3rd day! You guys can’t even fix the problems within the city limits?
-
Ashu (@ashudhiru) reported@ACTFibernet : please help me to update the new e mail id and mobile number in act account
-
RK (@rulebasd) reported@ACTFibernet , my ticket number is SR10281680948254, we are facing frequent internet outage.kindly solve the issue asap
-
Singh Ranbeer (@socialevil2002) reported@ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.
-
Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet
-
Suman (@hellmogamboo) reported@ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.
-
Techie Ideas 💡 (@live4techie) reported@RevanTalks @ACTFibernet Depends on your area reliability and service. Noone can't predict it.
-
𝕾𝖚𝖓𝖉𝖆𝖗𝖊𝖘𝖍 𝕭𝖆𝖇𝖚 (@jsb_offl) reported@RevanTalks @ACTFibernet Better stay with ACT. Aurtel, Jio lam customer service la atha vida mosam
-
nobody (@yudish_dsy) reported@ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.
-
VISHAL TEWARY (@SAMARTHTEWARY) reportedNo internet for over 24 hours. Raised Ticket #SR 11981697768914 but zero response or technician visit. Pathetic after-sales service. Resolve this immediately. Account ID 119521760486 @ACTFibernet". @ACTFibernet
-
kishore kumar (@kumargandharapu) reported@ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService
-
Eng Tan (@EngTan7) reported@ACTFibernet Paid ₹8,476 on Aug 23 for 6 months to upgrade from 75 Mbps to 400 Mbps. 5 days later, the plan is still not upgraded. I’m being charged for the new plan while receiving the old service. No proper update from ACT. Extremely disappointing.
-
tanuj raj (@tanujrraj) reportedGenuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏
-
Pavan (@pavanamar554) reported@ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this
-
Surajit Mitra (@Surajit14) reported@ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService
-
Muthu Anand (@kingindnorth12) reported@ACTFibernet it's been 3 days since I raised a ticket for internet connection issue and still not resolved. Service engineer contact was not share i was only able to request a call back frm app I did it twice and never got any call from engineer (cont)
-
Maya Bharani (@bharani77492) reported@ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport
-
SPR (@SprEinfach) reported@ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.
-
eva (@evabuilds) reportedand we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess
-
Rohit Arora (@ERROHITARORA) reported@ACTFibernet SR11881651900874 — Internet has been down for several hours, and I still haven’t received any response or update from ACT. This is extremely frustrating. Please look into this urgently and provide an update on the issue.
-
🏎️ (@weeeeenerr) reported@actfibernet my internet has been out for a while now. Please help. Ticket id: SR10381674143054
-
shree sen (@shreesen69) reported@ACTFibernet the Internet is down from last almost 5 hours. Without giving any prior notice how you can stop your service?
-
Cops Gamer (@Cops_Gamerx) reported@ACTFibernet My internet has been down for almost 5 days with no resolution despite multiple complaints. Technicians were unprofessional and gave excuses. This is unacceptable. Please resolve immediately and contact me ASAP. Ticket ID SR10381622770334
-
Suman Kumar (@sumanpsk) reported@ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.