ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Coimbatore, Tanjore, Salem, Chennai, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, Ahmedabad, East Delhi, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 9 minutes ago |
|
Bengaluru
|
Internet | 4 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Bengaluru
|
Internet | 20 hours ago |
|
Chhindwāra
|
Internet | 2 days ago |
|
Chhindwāra
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vivek Indripala (@vivekindripala) reported@ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.
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Ravi Teja Sunkari. (@saradagakasepu4) reportedHello @ACTFibernet @ACTFibernetHYD internet is not working at my place since last night ..No proper response to my complaint..!! Don't you guys have shame to bill for 30 days when you are providing services only for 28/29 days in a month ?? Worst internet service provider in recent times..#JustAsking
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @MMH12169799 Worst services in Lucknow .
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet What is the latest resolution here?
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iYappan kRishnan (@jeeves_k) reportedI had Tata Fibernet and was expecting bit better service I have shifted to ACT @ACTFibernet Now they are proving my decision is wrong from the day one. False commitments, fake resolutions, disconnect the call if customer keep complaining more. I regret choosing ACT now
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Ajay Kumar S (@SoleilFils) reportedBeen couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!
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Akshay Tiwari (@ATandTea) reported@ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet
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Vijin C J (@cjvijin) reported@ACTFibernet My complaint no is SR10381474176154. i facing internet issue every alternative day...its taking more than a day to fix this issue. how will people work with this kind of net work issues
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Shirish Kk (@shirishkkIFA) reported@ACTFibernet SR10281600161194 Facing disruptions from morning 10.15 am…No resolution yet either be responsible or respectful to customer…called to enquire to this number +91 91212 12121 at 3.25 pm and person was very horrible shame in ur service and customer service …Pathetic
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Kiran Goli (@kirankumargoli) reported@ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?
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Yash Sharma (@Ysyash_official) reportedHow long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Worst services in Lucknow .
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Arijit Majumdar (@Aar_i) reported@ACTFibernet Resolution TOOK OVER 50 HOURS! READ what is written. Dont blindly copy paste responses. @ACTFibernet really DOES NOT CARE AT ALL!
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mohammed afzal ahmed (@mohd59afzal) reportedFraud ACT service,AGAIN A COMPLAIN TICKET WAS CLOSED WITHOUT RESOLVING.Complain id is SR10181418421678,You people think that customer are fools or what,I have spoken with 2 of the act people about the complaint but act close ticket without resolution @ACTFibernet @ACT_Issues
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Anuamb (@aambasta) reported@ACTFibernet there is no way to escalate a ticket. What’s SLA for a ticket if fiber is broken ? No one yet called or messaged. Ticket no. SR10281616137854 @jagograhakjago
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siddu (@siddu_lucky) reportedHi Team, I have been facing significant signal problem with ACT internet since few months just when I decided to discontinue ACT subscription I came across your promotion campaign of smart wifi and I then raised a request for mesh router. @ACTFibernet
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Yogita Sharma (@YogitaS44968288) reported@ACTFibernet No it never works i raised 2 tickets to change my router no one from your team had addressed it
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Pradee (@Pradee72078039) reported@ACTFibernet service down your junction box is in u vacated property internet not coming how will u compensate my 1 day y technical team said they are coming when if I dealy u charge if your services go down how will u compensate u text 100 times for payment but no service...
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Eshwar Arya🇮🇳 (@EshwarAyan786) reportedI lost the patience here. Such a pathetic customer service by @ACTFibernet . I lodged the complaint at 7:40 AM in the mrng and it's still WIP😑. Without any status of what is happening in the backend. It's not for the first time. But for the Nth time #Poorcustomerservice
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725
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Eshwar Arya🇮🇳 (@EshwarAyan786) reported@ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet no internet since afternoon. Rectify the issue. 9445125725
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veerarock (@tangelea) reported@ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet
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Akash (@Akash_DT_91) reported@Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?
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Kumar Srinivasan (@kumaranna) reported@ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!
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Pranav Pethe (@Eminence01) reported@ACTFibernet @ACT_Issues You really need to get your act together.. from being so dependable, we have had almost 5 outages in the last 3 months of a few hours everytime.. Address - Prestige Sunnyside Elm, Bangalore 103 with no permanent fix!!
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Avinash Meka (@MekaAvinash) reported@ACTFibernet @ACTFibernetHYD Dear ACT Fibernet, my complaint is still open after two days. Your escalation team promised a resolution within 24 hours, but nothing has been fixed. This is a clear indicator of poor service quality. Please resolve this urgently.
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S (@HiShibamSarkar) reported@ACTFibernet @ryzee_08 Funny how you're more concerned about choice of words than your quality of service. If ACT delivered internet with the same consistency it delivers lectures, customers wouldnt be frustrated in the first place. Respect is earned through service, not demanded through canned replies