ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 16: Problems at ACT
ACT is having issues since 10:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Chennai, Hyderabad, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 5 minutes ago |
|
Chhindwāra
|
Internet | 12 minutes ago |
|
Bengaluru
|
Wi-fi | 15 hours ago |
|
Bengaluru
|
Wi-fi | 22 hours ago |
|
Chennai
|
Wi-fi | 24 hours ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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mohanraj.nelli (@mohanrajnelli) reported@ACTFibernet You had shared yesterday work order only in my installation today only no need of your sorry and explanation or refund my money immediately to resolve the issue i need my money back immediately 😡😡🤬🤬.
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Vivek kumar (@Vivek_vikki9) reported@ACTFibernet @ACTFibernetHYD hello fraud network service provider, how many still I need to wait for the refund. It's been 20days from the cancellation of my service, but till now no one collected the wifi router. Such a shameless service provider and fraudsters working in it
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet if u can't provide a connection,why collect payment first? It has been days since I paid ₹1295 and nobody has contacted or installed anything.Around 50 calls to customer care multiple emails to support and still no proper response Extremely disappointed with this..
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #Bad
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet 4 days. ₹1295 paid. 50+ customer care calls. Multiple emails. Still no ACT Fibernet connection. Every time I call, I get the same copy-paste answer with no real update. This level of negligence towards new customers is shocking. . @ACTFibernet
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Saiku (@gv_saikumar) reported@ACTFibernet Internet service disrupted. Please resolve ASAP. Ticket SR10280216235804. Outages have become common in the locality, ensure faster resumption-of service.
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alex007 (@alex43225685) reported@ACTFibernet : our corporate internet connection not working since yesterday we have raised Service Request No: SR11880181013044 after that engineer visited site and simply told us that surrender your connection he is not able to resolve the issue, worst service of act Fibernet
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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NoOne (@NoOneDVM) reported@ACTFibernet Very poor experience with ACT Fibernet. Payment for new connection completed 5 days ago,but no action installation still pending. Sales executive Krsihna (871260846) stopped answering 📞 after payment. Need immediate installation or refund.
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kartik tanwar (@kartiktanw40482) reported@ACTFibernet In ACT app u kept on changing the ETA of solution but not getting the solution your app revised the time 3 times already
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet Issue resolved. Thanks. Please make it quicker next time.
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Sparsh (@skkumarsparsh) reported@ACTFibernet Ticket - SR10280199587664. Internet is disconnected since 12pm. Raised ticket immediately but estimated time to fix is tomorrow by 12pm. No one tried to fix today. How do you advertise almost zero downtime with almost a day of no connectivity? The worst literally.
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OG (@ravi_bhat10) reported@ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.
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K I L L E R V I P E R (@VinodPonduru) reported@ACTFibernet SR10380207290014 two days over no one came to fix the issue total apartment users it's impacted please fix asap it will impact WFH
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CHenchu kumAR Yeturu (@CH_AR_Y) reportedI’ll go with @ACTFibernet or @jio_fiber my neighbours are using their services with out any issues and a proper support team to resolve the issues in 3-4hours not in days.
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Act aap is not working correctly
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Uncle Sam 786 (@CbhSam30259) reported@ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress
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santosh kumar das (@santoshdas1984) reportedPathetic customer service - #SR10180171768634 open for more than a day. No internet @ACTFibernetHYD @ACTFibernet -
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Kunal Vijay Kapoor (@KunalVijay40479) reported@ACTFibernet This ticket needs immediate attention for refund SR10180200565819. Cannot be cheating customer by charging for 500 mbps and providing only 100 mbps.
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet I tried everything is over ....my patience is over ..your team raised a refund go and check customer care recording...very very worst service from act I'm going to complain in TRAI
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Uncle Sam 786 (@CbhSam30259) reported@ACTFibernet Your clock is ticking....no resolution or call back until now.
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HAMZA EQUBAL (@EqubalHamza) reported1/2 guarantee. Why would customers stay with ACT when other providers offer cheaper plans, faster service, and better support? Extremely disappointing experience. @ACTFibernet
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HAMZA EQUBAL (@EqubalHamza) reported@TheAyushSomani @ACTFibernet Very worst services no one can take responsibility for any i have sent 5 -6 emails and wrote on twitter nothing effect then.
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Rahul Duraipandian (@sailorahul) reported@ACTFibernet hi Team, i had taken a new connection last Saturday. The connection worked only for 2 hrs for the past 4 days it is not working. Please resolve it Asap or else refund my money Called n number of times to customer care no resolution
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Ana anna na (@JoshuaThiek3) reported@ACTFibernet why does it take more than 12 hours to fix it.
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Praveen (@Praveen39916895) reported@ACTFibernet I would like to close my connection as I have moved to different location starting from May 2026. Please help me to close my Internet connection.
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Narendar (@killuanaren) reported@ACTFibernet almost 24 hrs since i opened the ticket, no one has responded yet, contacted the act representative still no response. Hopefully you won't extend the time mentioned on the ticket and be a pathetic service
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Salis (@salistrail) reported@ACTFibernet This installation is waiting for more than 24 hours. Who ******** going to address this ? Work Order WO102801560898
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Santosh Kumar (@santoshone544) reported@ACTFibernet where is the solution??
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Xree (@Xreeoffl) reported@airtelindia @Airtel_Presence I want to take @ACTFibernet you better cancel as you are busy