ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (25%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Noida, New Delhi, Bengaluru, Hyderabad, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 17 hours ago |
|
Noida
|
Total Blackout | 19 hours ago |
|
New Delhi
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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viswanathan (@viswanathan311) reported@ACTFibernet worst service I never seen these kind of response and service
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Sylvester Stalon (@Sylvest55064635) reported@ACTFibernet There was ticket was raised on June 2nd . It was closed without any update. I called the team to reopen the ticket and within 5 mins the ticket was closed again without any help. So what you want to say that you will not help us? Or don't want to care our issues ?
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Ravi (@gadepallirk) reported@ACTFibernet can someone please explain why does it take more than 12 hours to address the issue. 1) No contact numbers 2) No service 3) No status updates Very very disappointed service.
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kiran kumar Devulapally (@devulapally) reported@ACTFibernet Still issue is not fixed .what the hell is happening...did u guys really dont bother about the customer ??
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BTC WORLD (@mania_btc) reported@ACTFibernet I need to install broadband at my location. Vasant Kunj enclave. Could you please help
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prasanta kumar panda (@pprasanta181) reported@ACTFibernet Still issue is not reslove
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Srinivas (@Sriniva60239612) reported@ACTFibernet Facing frequently Connectivity issues since two weeks so Resolve the issue ASAP as we are working from home so Internet is Very much Needed.
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prasanta kumar panda (@pprasanta181) reported@ACTFibernet Hi Team, There is no response from any one as the service is down form past 1 hrs.. Do you think it's a good service?
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Deepak Goyal (@gdeepak15) reported@ACTFibernet no one has called me yet to talk on the issue, how it can be closed? if it continues, I will have to think about alternate provider.
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viswanathan (@viswanathan311) reported@ACTFibernet One week bank only I got line act fibre internet last 3 days facing problems not working line I raised complaint My ticket no SR10357706698201 Two of then called 2 days said solved the issue with in 3 hours after that they did not attend my call I m keep on calling
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Ritesh (@ritsgenx) reported@ACTFibernet how to reach to your customer care ? I paid for the connection and had a bad experience with installation team lead . My connection is not done. I raised for refund but still not done. Kindly connect to me.
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kkingsarwar (@sarwarpasha3) reported@ACTFibernet @trspartyonline This is the 3rd time in 15 days my internet is not working.actcrop guys provide high level service only to collect bills only.I dm u b4 u guys told me you provide services asap but u provided after 24 hrs Gud work guys.
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Robin Rajan (@robin__rajan) reported@ACTFibernet Closed previous ticket without resolution. So here's the new one SR10157794246482
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Rahul (@Rahul83030755) reportedIt's more then 36 hours ur internet services are not working, what kind of service u r providing @ACTFibernet Everytime i call ur customer care deparrment they ask me for 2 hours, If this continues i m afraid I'll have to tag MCIT & TRAI in my next tweet
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Md waseem (@Imwsm1) reportedHi. Team. The whole day is wasted and you are on verge of wasting day2. Please try to understand our need and fix the issue on priority. #internetoutage #internetisdown @ACTFibernet
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sujeeth verma (@vermasujeeth) reportedI am facing issue with internet couple of times raised ticket with act fiber service . No response from Service Team awful service. Can you please looking to the issue. sudden drop in internet speed inconsistent Ticket ID : SR10157783876827 @ACTFibernet @ACTFibernetHYD
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Mohammed Imran Khan (@emrrankhan) reported@excitel_rocks May i have expected time to refund my money as i am getting same response from your support team from last 1month. @ACTFibernet please reach me out for new installation call me on 9014149539
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Robin Rajan (@robin__rajan) reported@ACTFibernet Closed previous ticket without resolution. So here's the new one SR10157794246482 . So that's 3 tickets in 4 days. Kindly share the specifics of the issue and what prompted the closing of SR10157780251872 ?
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Ravi (@gadepallirk) reported@ACTFibernet Dear Act Team Could you please help with below request. Your ticket number is SR10157795473632.
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selva🧍 செல்வா (@selvaavles) reported@ACTFibernet No update yet from ACT absolutely pathetic customer care.
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Pug'makar goldie Reddy (@goldspug) reported from Bengaluru, Karnataka@naanobba_kalla @ACTFibernet Now all the service providers are not that great.... Due to Covid.... They don't have any Staff to attend our complaints
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sainath (@sainath402) reported@ACTFibernet Stop giving automatic replies. Start solving problems.
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kkingsarwar (@sarwarpasha3) reported@ACTFibernet @trspartyonline When will you get in touch it's past more than 12 hrs that lazy you are if you can't provide services shut it man.Such an shame ful services provider you are if you guys had shame on your self you would have solve the problem.
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kkingsarwar (@sarwarpasha3) reported@ACTFibernet @ACT @trspartyonline If you had some shame on guys you would have solve the issue.i know guys your lazy person.And other shame ful thing on you is that you charge 25 for late payment for 1 day and my cost my 3 days
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sainath (@sainath402) reported@ACTFibernet It's been 24hr, still the complaint is not resolved. Your support team keeps on extending the resolution time. SR10157751766382 Every one is working from home this delay caused a lot of trouble bto working people.
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Rahul (@Rahul83030755) reported@ACTFibernet It's more then 36 hours ur internet services are not working, what kind of service u r providing @ACTFibernet Everytime i call ur customer care deparrment they ask me for 2 hours, If this continues i m afraid I'll have to tag MCIT & TRAI in my next tweet
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Rakesh Hiremath (@rakes1694) reportedTk No.: 10257508301365 Billing issue has gone out of hands. Billing in 2 accounts for 1 product usage. @ACTFibernet you are useless.
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Kamlesh ® (@kamleshrao) reported@HathwayBrdband Since late evening, the #Telegram desktop App is not working on Hathway network in Bangalore. When I switch to ACTFibernet, it works fine. What is this new problem you are creating for your customers? Anyone else also facing the same problem?
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Murali Neela (@murali_neela) reported from Hyderabad, Telangana@ACTFibernet any company has its own return policy. You cannot make me use the Tapo home cam forcefully. It is of no use for me and I would like to return it off #Balamalladi please help on this. @jagograhakjago please look at way of business is being done by ACT Fibernet.
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maddymadhuu (@maddymadhuu) reported@ACTFibernet dear ACT please stop doing this.. such a worst experience I have had because of ur internet service.. u know this is lockdown and all gonna work from home in this tough situation u couldn’t able to address our issue on time Today I lost my internet connectivity