ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (15%)
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Total Blackout (14%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Lucknow, Tanjore, Bengaluru, Chennai, Hyderabad, Ahmedabad, Coimbatore, Mumbai, Mohali, Gurgaon, Nellore, Sūrat, Visakhapatnam, Srinagar and Kawardha.
| City | Problem Type | Report Time |
|---|---|---|
 Lucknow |
Total Blackout | |
| Tanjore |
Internet | |
| Bengaluru |
Total Blackout | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Shamanth R Shetty
(@ShamanthRShett1) reported
@ACTFibernet I am still waiting for the resolution. !!!
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Raafay_ahmed
(@Raafayahmed3) reported
@ACTFibernet As per ticket# SR10150762093932 issue will be resolved by 6 pm but still no technician turned up. Is this the way to treat your customers.
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bala
(@crazebal) reported
@ACTFibernet every week we are facing frequent network disconnection issue. We have raised multiple complaints there were no proper response yet. If request for disconnection they call for retained. Totally frustrated with the ACT service. I'd: 103478943005. Very worstservice
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Narender
(@Narende11453863) reported
@ACTFibernet @ACTFibernetHYD Hell with the services providing by ACT I discontinued my services a month back still my refund was not done. Worst service providers every time closing my complain without my knowledge this is 3rd time am logging complaint. SR10550650646847
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crazy
(@Srini2516) reported
@ACTFibernet @ACTFibernetHYD pathetic service from you guys. Internet not working since 2days, SR10150788590842 has been raised but no one has come to check the issue.
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uday chand
(@udaychand) reported
@ACTFibernet pathetic service..called 4times..they said downgrade shall.happen in 48 hours as if they are going to reduce thickness of wire manually..the upgrade happens in minutes where you will get money..it's more than 50 hours..
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crazy
(@Srini2516) reported
@ACTFibernet I appreciate your prompt response but I want this to be fixed ASAP. When everything is online now, not having a stable internet connection is bad and I did expect a faster response in fixing the issue
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prashant tailong
(@prashantkewl) reported
@ACTFibernet moreover on 7th jan morning 9:36 AM when I have dialed customer care number ending with 2121 he has promised by today (7th jan) evening 7 pm engineer will visit first he said in 4 hours then changed to 7 pm and you will receive call back...I dont know why chosen ACT
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Brahmaiah
(@brahmaiah66) reported
@ACTFibernet My account number 101014056275...hope to see issue to resolve quickly and permanently
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Harish Chandra
(@HarrisNChandra) reported
Dear @ACTFibernet never expected a customer service like ticket SR10250760243062, which says "customer wants to disconnect the connection" without contacting me.
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Mohd abdul khaliq
(@Khaliq_ayyub) reported
@ACTFibernetHYD @ACTFibernet 3rd class people and staff. Dont have 1% shame left. No resolution after so many escalations. Pathetic service and Pathetic staff. Just keep closing tickets
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bala
(@crazebal) reported
@ACTFibernet still there is no call back or fix from your side.disconnection is the Oly option
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Vivek Bhat
(@Vivek_Bhat) reported
@ACTFibernet .i've been using ACT broadband service from past couple of yrs, on Nov 30th I had raised a request to disconnect as i'm being moved out from current location (BSK 1st stage) to a new location (Gollahalli -560062). Later ACT team suggested
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Kali Krishna
(@KaliKasivajjula) reported
@ACTFibernet @mail2acthyd ..Y this ticket SR10150725044203 was closed without resolution? It was escalated twice but no use..
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Zabi
(@Zabiullabaig1) reported
@ACTFibernet When do you think your team will call back?? By end of this year?? It's again end of day today.. with regret I have to inform that issue has not yet been even looked into..
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prashant tailong
(@prashantkewl) reported
@ACTFibernet This is what the customer care executive is saying to me from last 4 days and someone has promised me that on 7th jan till 7 pm engineer will visit and activate your connection I have raised around 7 SR and each time I am being just promised nothing else...
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Raafay_ahmed
(@Raafayahmed3) reported
@ACTFibernet I think it's time to move to Jio as they are offering better service with less amount
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Zabi
(@Zabiullabaig1) reported
@ACTFibernet Oh good lord!! You tried to reach me while I was speaking with your customer care team to know the status. And what an emphathetic customer service team you have, he HUNG the call on my face while I was still trying to know the status. Reach to my number anytime till midnight.
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🔆🌲
(@SrinitheSrini) reported
@ACTFibernet Dammit, hiw can u close the ticket without resolving? Issue still persists .
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🔆🌲
(@SrinitheSrini) reported
@ACTFibernet Dammit, hiw can u close the ticket without resolving? Issue still persists .
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Brahmaiah
(@brahmaiah66) reported
Worst customer support.its been more 10 times I've raised the issue still no permanent fix or solution but tickets is closed and now no internet from more 72hrs,again same tickets are closed.need to open new one. NEVER seen this kind of behavior or response #actfibernet #Actfiber
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ubaid safiuddin
(@SafiuddinUbaid) reported
from
Hyderabad, Telangana
@ACTFibernet @ACTFibernetHYD Looking for the immediate response. As I have checked all the old payment details where I have made the payment after making a call from my end for update invoice. This need to be done automated for the discount and waiver for the customer's.
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Akash Parekh
(@akashpparekh) reported
@ACTFibernet 3rd class services. Got your services 2 months back. Not getting internet connectivity. Your technician failed to solve issues.
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sandeep narendra
(@sandeepnaren) reported
@ACTFibernet The service is totally pathetic and I need help ive been trying to get for the last 3 weeks ... pls reach out
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Alpal
(@AlwinCorera) reported
Act fiber net Bangalore is lousy. Raised a complaint on 5th, so far no resolution. When call up, they only say will be resolved soon. Lousy service. @ACTFibernet , #balamalladi
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uday chand
(@udaychand) reported
@ACTFibernet you are only replying all... this is not the experience you want and asking to DM details..we believed as if something you are going to escalate but no use... I have the junction box with 50+ connection at home and this is the support you are giving me?..
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sandeep narendra
(@sandeepnaren) reported
@ACTFibernet The team is only focused on pulling out the money upfront and after filling the CAF it is shoot and scoot ! The worst I've seen in terms of behavior ..ZERO customer respect or support .... ive been patiently calling your reps every day
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Jay
(@ManojNarasiman) reported
@ACTFibernet @ACTFibernet it's been 2 Months still haven't got any feedback call or a service call from your side. Really I'm fed-up with your service. So kindly take all the #actfibernet related things from my home and deactivate my account. I'll go with #JioFiber @reliancejio....
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Pew
(@RahulNKamath) reported
@ACTFibernet hey, I have been facing ping and loss issues on my ACT network. This isn't covered in your support section. Kindly help
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Tejas Shah
(@tejascsha) reported
@ACTFibernet additional charges levied on my bill and I'm not able to raise a complaint