ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (23%)
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Total Blackout (10%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Bengaluru, Chennai, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nan!
(@harryharishy11) reported
WiFi connected but no internet from yesterday.. It was worst experience with @ACTFibernet.. Yesterday given complaint but still not solved.. I don't wanna recommend to anyone coz this is not 1st time.. In one year nearly 20 to 25 times same problem.. Every month easily 2 times..
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Mathew Manoj
(@Princz_mano) reported
@ACTFibernet Very often facing connectivity issue from you, Pathetic and unstable connections. Better pls disconnect the account
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neon
(@buzz267buzz) reported
@ACTFibernet @vjsivabalan @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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neon
(@buzz267buzz) reported
@ACTFibernet @Sathish24516992 @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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neon
(@buzz267buzz) reported
@alexoff54130567 @ACTFibernet I've always had bad experience with the local engineers. The ones who talked after my Twitter posts were sensible and understanding, but still failed to give proper resolution for my issue.
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Prashant (alex)
(@alexoff54130567) reported
@buzz267buzz @ACTFibernet I totally agreed with you brother i thought act would be a good company but it's turned out to the worst company so far i would suggest everyone not to take any connections from them as in the name of cs they gave zero services
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Suresh Krishna
(@sureshhkrishna) reported
@ACTFibernet The issue is fixed. Thanks.
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neon
(@buzz267buzz) reported
@ACTFibernet @vjsivabalan Madurai - One month of this issue and my main usage is ruined by high latency, thanks to your terrible routing. Fix it or Return my money for unused period
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Mathew Manoj
(@Princz_mano) reported
@ACTFibernet Expecting a quick resolution!!
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Avanti Paranjape
(@avantiparan) reported
Act Fibernet is causing so much trouble to update a simple spelling mistake. I have contact 5 times via email and customer service still problem is not resolved. Genuinely disappointed with your lack of professional customer service. @ACTFibernet @ActfiberC @actfibernet
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neon
(@buzz267buzz) reported
@ACTFibernet @sureshhkrishna @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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neon
(@buzz267buzz) reported
@ACTFibernet @vjsivabalan @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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Blessing
(@BlessingW) reported
@lavanyadeepak @ACTFibernet Yeah. Junction box in my house and it's down. They say it's due to fiber issue. 2 site engineers who seem to have a rift with each other. Just pointing finger at each other without fixing the issue. 🤦🏻 #PoorACTInternetservice
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neon
(@buzz267buzz) reported
@ACTFibernet @harryharishy11 @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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neon
(@buzz267buzz) reported
@alexoff54130567 @ACTFibernet When they know there's an issue at their end they'll simply ignore us.
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neon
(@buzz267buzz) reported
@ACTFibernet I cannot deal with this anymore. It has been one whole month. I require an immediate resolution from your end. Fix or return my money.
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Tarun Subramaniam
(@Tarunpts) reported
@ACTFibernet . It's been two days since my internet is down, and my work is affected because of this. No response from customer care team. This has become a weekly issue now. Going to stop recommending ACT, lowsy service and pathetic support.
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neon
(@buzz267buzz) reported
@ACTFibernet @vjsivabalan I will not stop complaining until I get under 15ms(to gateway) like before. It's your responsibility to fix routing issues.
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neon
(@buzz267buzz) reported
@ACTFibernet @CAVIKRAM Fix latency in Madurai, or return my money back.
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Karthik Kashyap
(@KayKashyap5) reported
@ACTFibernet No internet since morning, raised a ticket and some person came, but left without fixing or providing any valid reason. Pretty bad service!!! Complaint no : SR10265691597014 But Thanks to @reliancejio , i am able to work without any issue.
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Aojesh Shrivastava
(@Aojeshhh) reported
Dear @ACTFibernet Your ground team is asking 18% GST over your quoted plan price. No where it's mentioned that GST is excluded in the price. Neither in your pamplet, nor in your T&C page section. Help to get my connection without extra charges and installation.
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Yatul gaur
(@YatulGaur) reported
@ACTFibernet Worst experience of my life ;Taking subscription of @ACTFibernet
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neon
(@buzz267buzz) reported
@ACTFibernet @jaidadhich6 @ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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Nan!
(@harryharishy11) reported
@ACTFibernet Already one day completed.. Still not yet solved my problem
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Dr. JP Dadhich
(@jaidadhich6) reported
Dear @ACTFibernet i had a broadband connection by your company. Since the connection was very poor, i want to discontinue the service. I have lodged the request to discontinue several times. But it is not happening. Please look into it. Thanks
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athuljanardhanan
(@athuljanardhan5) reported
@ACTFibernet It has been 24hours since internet outage. In a city like bangalore, with so many offices, it is highly unacceptable. Ticket no. : SR10265686322154
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Naveen S
(@NaveenS55834903) reported
@ACTFibernet #Balamalladi @Consumercourtin @PiyushGoyalOffc Will Act Fibernet make an effort to ask Appellate Officer to call me. Emails sent to Appellate Officer are not replied back. Is this the way Act Fibernet Treats Customers. Why is Customer service there? Really Shameful!!
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neon
(@buzz267buzz) reported
@ACTFibernet Fix latency issues in Madurai. I will not stop tweeting until you give me a proper solution. NO other fiber ISP would have over 30 ms latency to the GATEWAY. THE GATEWAY itself! It's been one month still dealing with the issue account 114600358575 See my tweets
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neon
(@buzz267buzz) reported
@ACTFibernet Madurai - latency is high again. Over 30ms to gateway again. I require a resolution. Chennai pings are under 15ms in every other ISP I've ever used before.
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Bharg Modi
(@Bhargmodi99) reported
It is not been a month and @ACTFibernet once again my connection is down. Can you please tell me what is going on with your service.