ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, New Delhi, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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அருண்
(@kalaingarism) reported
@ACTFibernet U guys waste everyone's time. Either give me resolution or take back ur connection I would see for better service options like @Airtel_Presence or @reliancejio or even local provider.
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Suresh Madella
(@SureshMadella) reported
@ACTFibernet I hv been using the Act since last 7 yrs this time it is a very worst exp the services are halted 15 days before the duedate only when lodged the complaint the tech says the modem is not working and when I reqstd for a new modem ur staff are telling to upgrade shame
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Izhar Khan
(@khanalcatel) reported
@ACTFibernet Hi, Act team from Lucknow as this Sunday Morning Server is down Net is not working and no body is ready to listen from Problem from Lucknow-UPE team , Local Engineer number is switched OFF situation is very bad as per Customer point SR11967045997834
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Sandeep Bhargav
(@Sandeep37672268) reported
@ACTFibernet Still not resolved. Poor Customer Support.
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JILLS skariah
(@Jillsthesmart) reported
from
Lucknow, Uttar Pradesh
@ACTFibernet you guys are thiefs of deposit money you guys never refund the full amount and harrass customers, we have to keep calling you everyday wasting our time and even after raising complain on app you guys just close it with confirmation from customers #bycottactfibernet
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Jas
(@classicjsg) reported
@ACTFibernet Hi My internet is down since the weekend. Nobody is calling me. No body is calling me. What's wrong with your service??? Get your ACT together immediately. If not I have to shift immediately to another ISP
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Rahul Agrawal
(@drdorahul) reported
@ACTFibernet Only calls but no resolution, all timeliness are passed ..Not serious about solving customer issues in a quick way...7 days over now from the date issue is raised..
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DIVYESH CHAUDHARI
(@DIVYESH15060806) reported
@ACTFibernet Very bad service, i have annual subscription. I tried please give my money back. You have any refund policy?
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Izhar Khan
(@khanalcatel) reported
@ACTFibernet Hi, Act team from Lucknow as this Sunday Morning Server is down Net is not working and no body is ready to listen from Problem from Lucknow-UPE team , Local Engineer number is switched OFF situation is very bad as per Customer point SR11967045997834 ticket
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pallav anand
(@pallavanand18) reported
@ACTFibernet please refund that amount , you can check when I first applied & made the payment , I am looking for another service provider that is feasible in this area @ACTFibernet
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Izhar Khan
(@khanalcatel) reported
@ACTFibernet Hi, Team this is very shameless from this Morning from Sunday now its 4 pm there is no hope to resolve even Lucknow Team Manager is not Picking phone and not trying to resolve it ..... Fedup with this service
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Izhar Khan
(@khanalcatel) reported
@YuvarajJayakum4 @ACTFibernet from Morning I am chasing your Lucknow Technical team to to restore my connection but to say that there is no response from your team fed up with this type of service
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Rahul
(@rahul_aglave) reported
@ACTFibernet @ACTFibernetHYD It's second time in a week there is an issue with internet. Your so called engineer comes in evening till then. It's hampering my work. Resolve asap
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itz__saqib__rocks
(@saqib__rockss) reported
I'm thinking to go for another internet connection because Im having issues with @ACTFibernet Ticket no: SR10267049783287.
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Ashi
(@Ashi2573754) reported
@ACTFibernet my internet is not working since morning...even after repeatedly calling customer care...there is no resolution.i m working from home and this will impact my work...but they don't have any kind of responsibility .for plan renewal and payment they will keep calling
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sukrutha
(@snsukrutha) reported
@ACTFibernet @ACTBangalore your team disconnected the connection on 31st January, since your team wasnt successful in restoring the network after 20th January. Now during disconnection they said any paid bills will be refunded based on pro rated calculation by the billing team,
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ApE
(@iam_0ape0) reported
@ACTFibernet As per our conversation i should get internet by now and none of your services executives pick the call and respond to the issue. Am i getting any help in this or do i need to think that i have wasted some bucks on some no support platform and go ahead with some other providers?
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sameer taware
(@sameertaware5) reported
@ACTFibernet how do i disconnect the service bcz its been three days now that ive raised a complaint and it is not being solved
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Bhaskar Auddy
(@bhaskarauddy23) reported
@ACTFibernet it has been more than 1.5 days that my net connection is down and that too because you guys failed to track the payment. There is no internet connection that too on a Monday. After submitting all proofs of payment, still the conn is not reinstated. SR10167045073673
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pallav anand
(@pallavanand18) reported
1Hey @ACTFibernet @ACTFibernetHYD What type of behaviour is this ? Firstly your representative said we have a fibre network in your area , then I had done the payment but after checking there is no fibre network in this area , then I called CX order I'd - SR10167048313420 .
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Aditya Vardhan
(@AdityaV18395855) reported
@ACTFibernet Issue resolved
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Uday Krishna
(@uday_p2) reported
@ACTFibernet please help
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Gaurav Kumar
(@aavrug) reported
Despite numerous complaints, @ACTFibernet won't stop making automated calls, and customer service claims we have no control over the situation.
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Dr.Shankar
(@drshankar81) reported
@ACTFibernet Such unwelcoming and pathetic service as I am exploring a broadband connection. Since yesterday evening, received three calls, but none of them completed the conversation and never called back. Can imagine the support after getting the connection.
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Lalith Narayan
(@lalith1403) reported
@ACTFibernet How long do you take to resolve issues? It’s been almost 2 weeks and you keep closing the issues. Look into it immediately!
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Darryl
(@Darryl31707749) reported
@ACTFibernet I registered a complaint yday stating Down time of internet and still it's nt been resolved. Should my work depend as per your schedule as when you are going to find a solution? Still internet is not sorted bck and i hv paid 6mts bill in advance. Pathetic Service.
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Sachin Tanwar
(@rahulraajtanwar) reported
Again @ACTFibernet @ACTFibernetHYD proved that they are are the worst internet provider when it comes to the customer service.
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Uday Krishna
(@uday_p2) reported
@ACTFibernet I paid for the act fibernet 6 months plan with the Netflix access and had the setup done. But I did not receive the Netflix account access details till now and no proper explanation from customer service. Please help!
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Bhaskar Auddy
(@bhaskarauddy23) reported
@ACTFibernet I want an ETA on when the issue will be fixed instead of this generic comment. Nobody contacted me. Also I have already provided the screenshot of transaction from your website and my bank. Please explain why there ar two bills generated in my account.
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Sachin Tanwar
(@rahulraajtanwar) reported
@ACTFibernet @ACTFibernetHYD I have contacted the customer care so many times and every time they said that they will solve my problem within 1 hour on top priority but here we are again its 12th feb.