ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Chennai, Delhi, New Delhi, Bengaluru, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, Osmanabad, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 3 hours ago |
|
Hyderabad
|
Internet | 8 hours ago |
|
Chennai
|
Internet | 14 hours ago |
|
Hyderabad
|
Internet | 15 hours ago |
|
Hyderabad
|
Internet | 17 hours ago |
|
Hyderabad
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prafful (@prafful777) reported@ACTFibernet this was raised on 29-June-2026. Total 9 days. How many more days do you need to fix it. @ACTFibernet . Your customer support disconnects the call stating transferring to technical team. No response to emails sent. I don't think you have the power to fix it.
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Priyanka Agrawal (@piyu2689) reported@ACTFibernet @FiberAct Never going with ACT again. They took a security deposit .Due to repeated service issues and multiple unresolved complaints, I finally got the connection disconnected. Their team collected the device, and I completed every step required for closure.
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Ashish Dhaniwala (@thenameashish) reported@ACTFibernet there is still no resolution provided to my raise request SR10180632693894. Rainy season has started and we want the box to be shifted soon. Could you please provide an update on this SR?
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M S S Reddy (@shivareddy9467) reported@ACTFibernet The technical service team is the worst. Without resolving the problem, they requested that I close the case.,Your ACT Fibernet Ticket no: SR10181004068024 last three days I am facing network issue.
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Lakhan (@LakhanINTS) reported@ACTFibernet your technicians are calling and asking otp to login to customer account. Why is that happening. Why are tickets pending since long. Can you please refund my internet balance and close my account.
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Vineet Shrestha (@vineetshrestha9) reported@ACTFibernet ID: SR11081047219104 Internet has been down for 24+ hrs. Engineer visited and said the cable is broken at a pole, another engineer was to fix it, but no update yet. Please expedite the resolution ASAP.
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@FactFighter_ (@MylifeMyrule851) reported@ACTFibernet strongly disappointed with this act fiber. Raised shifting request 30 days ago ticket hs closed without fixing the issue and trying to reach out multiple times but no technicians available. I really don't know how the network is handling by them. #donotrecommend
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rajendra rathod (@rajendrarathod6) reported@ACTFibernet It’s been more than 10 hours I don’t have internet. Fix it on high priority
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request
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Sachin Gogia (@runthusiast) reported@ACTFibernet - You need to get your ACT together. You have been making false promises openly, whereas the ground truth is that no one cares. On May 29th, I paid you for a plan change to convert to a 6-month plan, which comes with mesh routers. No updates yet! The service request you logged doesn’t even show up in my account. 🤔
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Jagjit Singh Sikka (@w4rriorSaint) reportedSR11081098980454 refer, this has become habit, not resolving the issue on time and keep on changing etr without any reason, last time I requested disconnection and your representative convinced me that now this will never happen again, i requested into disconnect @ACTFibernet
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY
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Samiullah Shaik (@samiullah_shaik) reported@ACTFibernet For this SR I AM getting call saying we are closing this please share number delight code . For refund they check with customers. Worster service call me
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Khushi Chauhan (@khushikibaat) reported@ACTFibernet is the worst for real
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ThinkWithPrashant (@Pro_ShantTweets) reported@ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC —leading me to request a cancellation—I have since resolved the site issues on my end. Yesterday, I raised a request for reinstallation; however, I have not yet been contacted by an executive or technician. As it has now been over 11 days since my initial request
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Lakhan (@LakhanINTS) reported@ACTFibernet Please cancel my connection with refund for remaining days. Give me a call to shedule cancellation
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Sharath (@thisissharath) reported@ACTFibernet Please ensure that you get me a resolution today. I can’t operate like this for five days. You are forcing me to reconsider the decision of staying with ACT.
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet No resolution
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Vivek నాళ్ళ (@NallaVivek) reportedSR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet
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Dhinessh Boopalan (@bdhinessh) reported@ACTFibernet How come ticket are closing with out resolving it, day before yesterday you have closed but no internet, still your technician not came. This is happening 3rd time. I am not happy qoth your service. Please refund my money back and Wil go to other network
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🦅 (@KautilyaTweetz) reported@ACTFibernet Still not resolved I can say worst broadband service
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService
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M S S Reddy (@shivareddy9467) reported@ACTFibernet Worst service experience from actfiber net till now my problem is not yet solved.
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jaywantpandya (@jaywantpandya) reportedDear @ACTFibernet , there are many frequent internet not working issues and every time, it takes more than 24 hours to resolve it. This causes financial, social, health troubles as nowadays, internet is wholemsole. U must compensate it by increasing days limit in recharge period.
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Karthik (@KarthikeyanS01) reported@ACTFibernet Sent a DM and shared the account number. Sent an email too but no response. Worst service…
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sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reportedHighly avoidable and useless customer service @ACTFibernet total frauds. Unethical
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Uday (@uday9885) reported@ACTFibernet What patients should I have your coustomer care is abusing total Hyderabad has same issue and hanging calls in mid of conversation is this the way you tackle issues
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Probiotic (@sun1385) reported@ACTFibernet @jagograhakjago The ETA keeps on changing. From yesterday 9PM to today 8PM to now showing tomorrow 7PM. There is an option to schedule callback from Service engineer. Trying that since yesterday. The engineer name keeps on changing and nobody calls back.
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Kiran Surya Nadella (@kiran_nadella) reported@ACTFibernet Still no resolution and your service engineer is very rude. What’s this? @TRAI @DoT_India