ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (26%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Coimbatore, Hyderabad, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 14 hours ago |
|
Coimbatore
|
Internet | 14 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Chhindwāra
|
Internet | 2 days ago |
|
Chennai
|
Wi-fi | 3 days ago |
|
Hyderabad
|
Total Blackout | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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AS (@AnirbanSarangi) reported@airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.
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😷 (@iamsriram98) reported.@ACTFibernet there is an issue with your service once every 2 weeks, do you realise people need internet to work from their homes? When I raise a ticket you tell me you'll only resolve it at 9pm. Absolutely terrible service every single time.
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Jayavijay Jayavelu (@jayavijay29) reported@ACTFibernet is getting worse lately — constant speed drops, frequent outages, and never-ending delays in fixing issues. Even with LAN testing, the performance is all over the place. False promises and zero compensation for downtime — totally unacceptable service. #ACTFibernet
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Naveen (@_urstrulyme) reported@gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.
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AS (@AnirbanSarangi) reported@airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.
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Killer whale (@killer_whale6) reportedDay 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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user636811 (@user21098) reported@ACTFibernet Hi, I’ve received no proper response. On today’s call, your team denied the router & support promised earlier. I requested cancellation 2 days ago but it was closed without resolution. Cancel my plan effective 10-04-26 and process a full refund before renewal.
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manuvachanam (@manuvachanam) reported@ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet ACT Broadband is unreliable. Suddenly got an outage message saying it would be fixed in 3 hours-but it’s been longer and there’s still no internet. This is disrupting daily activities that depend on a stable connection. #ACTBroadbandDown #ACTBroadbandSuddenOutage
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Also i want know why the ticket was closed without resolving the issue???
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Surjeet Singh (@Surjeet300695) reportedPathetic service by @ACTFibernet WiFi 4rm past 2days I have been facing WiFi issue but these irresponsible people could not resolve it.They asked me to wait till 24hrs but it’s been 2days almost but no solution provided yet. @jagograhakjago pls ban them
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Samir Mir (@SamirMir2123) reported@ACTFibernet SR10279623447510 No Resolution Since 8 Days. This is really unfortunate that being ACT customer I have to escalate on twitter. These days ACT does not provide solution without twitter. Disappointed and very low standard customer service.
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Saheli Sadhukhan (@SaheliS007) reported@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
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Ankit (@ankit_sahoo397) reported@ACTFibernet @ACTFibernet Day 6, Still no internet, still no ETA, and now you are ignoring my replies. Is WO101796642411 an actual work order or just a fake number to buy time? Do I need to cancel this and ask for a refund, or is someone actually showing up today?
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~Pankaj (@Pank9j) reported@ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Avoid @ACTFibernet at all costs. Worst ISP experience-frequent outages, no support, fake timelines, and irresponsible staff. Internet down for 18+ hrs and still no resolution. Entire apartment affected. Completely unprofessional. #ACTFibernetDown #InternetOutage #WorstService
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Siva (@Siva34387301) reported@ACTFibernet @ACTFibernetHYD You are becoming worst in providing service to people. If you dont have enough capacity to resolve wifi issues just give us info like we will take at east 2 days to resolve the issue then we can think whether we need to opt your fibernet or not.
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Bhawani Mumbaiwala (@BMumbaiwala) reported@ACTFibernet Your customer care providers Mr Mahendra sharma has blocked my number.
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LCREATIONS (@edits_latif) reported@ACTFibernet Internet down since Saturday. Ticket SR10379667736684 crossed ETR, still no fix. No calls answered. The engineer gave false timings and didn’t show up. But new connections get instant response-double standard. Fix NOW or I escalate legally. #Chennai #PoorService
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Prithviraj (@ghprithviraj) reportedHey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD What pathetic service are you guys providing ??? Not even getting 50mbps speed for a 200 mbps plan. No customer care contact number. Multiple tickets raised but closed without checking with customer. Should I cancel my subscription ?
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Prithviraj (@ghprithviraj) reportedHey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?
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user636811 (@user21098) reported@ACTFibernet [2] I is beyond acceptable now. He told as you can’t close the ticket we are cutting your connection and removing the cable, this is after me paying for the connection and being a paid customer. At this point refund me and cancel my plan wil shift to another provider
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Mahesh (@mahesh_kumar_16) reported@ACTFibernet Pathetic service experience. I requested a connection shift within the same society, yet there has been no action from your team. Multiple follow-ups, but zero response or accountability. This delay is unacceptable for such a basic request.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet It’s almost 5 pm and still no response. I’m regretting my decision to consider you as my service provider
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X MAX GAMING (@MariyamBeg55697) reportedVery disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC