ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (68%)
-
Wi-fi (18%)
-
Total Blackout (9%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Lohith Krishna
(@lohithkorp) reported
@ACTFibernet Is somebody really working on the issue or simply fooling around???? More than 24 hours now and nobody is even bothered. I think it’s best to disconnect from this ridiculous service!!!!🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮🤮
-
Deepak
(@agentcluck) reported
@ACTFibernet Been facing frequent disconnection on a daily basis since installation, May '21. Multiple complaints raised with you. No resolution yet. Noone seems to be accountable in this organization. Please let me know the procedure to close down my account and refund my money.
-
Vinu
(@Vinu14191419141) reported
@ACTFibernet worst ACT. Don't do actions. Your executives are telling lies like technician working on field from yesterday. Worst ACT. WORST TECHNECIANS. ACT CUSTOMER CARE WORST. DON'T PLAY WITH CUSTOMERS EMOTIONS. We can do anything
-
Shoaib Akthar
(@sh0aibakthar) reported
@ACTFibernet Every time it taks minimum 2 or 3 days for an issue to resolve so this time Im pretty much sure if the connection doesn't fixed today Im moving to other brand & I wont pay the pending bill amount since Im not satisfied with your ******* brand @ACTFibernet
-
Srinivas
(@gi_srinivas) reported
Hi @ACTFibernet @ACTFibernetHYD, Raised an issue with you on the internet connectivity, but without even calling me you have closed after couple of days. What's the service you provide to your customers... highly disappointed with your service....
-
ᴍᴀɴᴢᴏᴏʀ ᴡᴀɴɪ
(@manzoorwani_dev) reported
@ACTFibernet the speed has been terrible for a couple of weeks now. I even purchased a new high performance router but it's the same, I even upgraded my plan today but no difference. I would like to get a refund with my plan downgraded and you won't see me next month - Hyderabad
-
Shoaib Akthar
(@sh0aibakthar) reported
@ACTFibernet @KRISHNA83138665 Every time it taks minimum 2 or 3 days for an issue to resolve so this time Im pretty much sure if the connection doesn't fixed today Im moving to other brand & I wont pay the pending bill amount since Im not satisfied with your ******* brand @ACTFibernet
-
Rizwan Farooqi
(@rizwanfarooqi) reported
@ACTFibernet trying to login into act app, but otp is not received on the phone or email. Can't complain no internet, cause no app login. It is for my neighbor's account.#otp #actfibernet #Hyderabad
-
Shoaib Akthar
(@sh0aibakthar) reported
@ACTFibernet Every time it taks minimum 2 or 3 days for an issue to resolve so this time Im pretty much sure if the connection doesn't fixed today Im moving to other brand & I wont pay the pending bill amount since Im not satisfied with your ******* brand @ACTFibernet
-
Mr.Ravan
(@thereal_ravan) reported
@ACTFibernet My Question is,only if a customer calls and asks u wi give the waiver, otherwise u won't ? Is that ethical ? Are u not supposed to waive proactively ?
-
SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet such a pathetic customer service, Since morning there is no internet access after trying to reach no response from the service member.
-
IM Wadhwa
(@imwadhwa) reported
@ACTFibernet my internet is not working since yesterday. How doest one lodge a service request on your App if the internet is not working and no help is rendered by your tele cust service number ?
-
Sujay S Bharadwaj
(@SujaySB) reported
@ACTFibernet Why is internet service disconnected as soon as it rains in Bangalore if possible please refund the amount on priority basis I will happily shift over to better network who can provide better service Ticket number SR10263405425904 This is my second ticket
-
Rupam Das
(@RupamDas12) reported
@ACTFibernet I am facing slow connectivity for last 2weeks this is latest service request SR10263407568796. Connect me to any one who can take a cancellation request and return my pending money. What service you people provide when not able to resolve a issue from past 14 days
-
Shoaib Akthar
(@sh0aibakthar) reported
@ACTFibernet @KRISHNA83138665 @ACTFibernet The worst internet connection I had experienced even BSNL is good in customer support. I had my internet connection gone by 12.30 PM and raised complaint on Nov 3 2021 1.30PM the ticket id ( SR10363396369054 ) still now the connection not resolved.
-
Gururaj
(@gururajks) reported
@ACTFibernet I haven't received any call so far and your guys arent even picking up calls. If this is how the service is going to be, I'm not wanting this. Pls process my refund immediately
-
AS
(@Avsoni15) reported
@ACTFibernet hi team I had internet speed drop issue for 3 months and being told that I will get extension at renewal but nothing happen.117453720315 Please check and confirm asap
-
uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet this is third time my connection is lost in last 15 days. Worst ever broadband service.
-
Shoaib Akthar
(@sh0aibakthar) reported
@ACTFibernet @ACTFibernet The worst internet connection I had experienced even BSNL is good in customer support. I had my internet connection gone by 12.30 PM and raised complaint on Nov 3 2021 1.30PM the ticket id ( SR10363396369054 ) still now the connection not resolved.
-
The Moot Cause
(@anu_sthree) reported
@ACTFibernet @ACTFibernet I have been trying to get in touch with multiple people from your support. Everyone tells me to wait 24 hours but I've been waiting 5 days. When can I expect a call back?
-
Samir
(@samir303) reported
@ACTFibernet Ur guy called yesterday morning n promised to fix it by EOD, yet no response - WTH is wrong with ur people? R U not paying them to do their job n R they just volunteers?pathetic company with pathetic employees!!
-
Amit Jain
(@jainamit84) reported
@ACTFibernet connection is unstable for gaming. getting latency of 300ms+ where I was getting 70-150ms a month back. Also major packet loss/packet burst making the games unplayable #callofduty #warzone
-
Vinu
(@Vinu14191419141) reported
@JulianSujendran @ACTFibernet ACT is worst in India. We need to switch to another network instead of wasting our time and money with ACT.
-
Kalyankrishna
(@the_kalyan) reported
@ACTFibernet Worst customer service… this is the feedback any more questions please? #ACTFibernet
-
Yash
(@Yash43508289) reported
@ACTFibernet Service is restored on 4-nov @ 7pm. Thank you. Pls ensure no disruptions occur in future bcoz problem occurs almost twice every month
-
Jeevan
(@_hsjeevan) reported
@ACTFibernet Pl reopen SR10263379970354. This is the 5th time I'm whining for the same issue. No power backup! I want it fixed ASAP.
-
Lohith Krishna
(@lohithkorp) reported
@ACTFibernet Service down since 8.30 Am yesterday. Is someone really working on this ????????????
-
The Moot Cause
(@anu_sthree) reported
@ACTFibernet the ticket I raised for reactivating my account was closed with no resolution. This is the third time it's happening. What's going on?
-
uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet why there's still no resolution for us. Why r u irritating ur costumers ??. It's already been 24 hours since I lost my connection.
-
Rajeev Kumar Singh
(@rajeevismessi) reported
@ACTFibernet Hi Team, the issue ia still not fixed. Can you please fix it today on 5th of november. Please change the router as it doesnot have 5 ghz band so speed will be slow always if i upgrade my plan to 100 or 150mbps as well. This router should not have been installed.