ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Chennai, Bengaluru, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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rakesh kumar
(@rakeshk44783006) reported
@ACTFibernet 🤢🤮 What do you mean by call back in 2hours and 4 hours. It's been more than 48 hours iam still waiting for your team to complete 4 hours. you have the worst customer support.Every alternate day iam reaching out to your customercare but no one is responding properly
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Nitin Narayanan Sai
(@nitinsai) reported
@ACTFibernet worst experience so far. No and slow Internet from Saturday (01/05/2021). Was told that it will be rectified by 02/05/2021, but still the issue exists. Are u guys seriously into rectifying this or just dawdling.
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Fio
(@FunkieRaVilla) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Worst service. It’s been more than 24 hrs. No action taken.
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Karan Satwani
(@karansatwani7) reported
@ACTFibernet I wanted to keep my account on hold and not renew it for now so I called your customer care and after transferring my call to a higher executive, they put me on hold for like 30 mins and never got back to me. Please look into this.
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srikanth marati
(@srik407) reported
@ACTFibernet @NithulRaj93 Even I raised the same , but no resolution
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sai krishna
(@rangasaikrishna) reported
Hi team, Please help me my internet issue is still not resolved without solving my issue it is getting closed My register mobile number 8143264620 @ACTFibernet
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Suneel Kumar Appaji FCA & IP
(@creativeappaji) reported
@ACTFibernet What you are saying is similar to killing someone and saying sorry... Earlier also I had similar experience with your support personnel..
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shannu
(@shannudandolu) reported
Team @ACTFibernet @ACTFibernetHYD if u couldn’t provide service to ur area pls tell us and refund the money. Don’t play with our work timings. In a month this is 6th time that we are without Internet. Wat should we answer to our work ? Everytime its take a day to resolve.
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rajatha k murthy
(@rajathaKmurthy) reported
@ACTFibernet has the worst service possible. Contacted on twitter and they "arranged a cb" i never got and the ticket had been closed!The one who booked the connection does not respond. I would really like someone to call back . Rather than an abrupt ticket closure.
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Rakesh Gadapa
(@rakeshgadapa47) reported
SR10155711833844 - Worst service from the customer support and on-field technicians. Look into this ticket and revert with resolution. @ACTFibernet
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Smruthi Vurity
(@VuritySmruthi) reported
@ACTFibernet @ACTFibernetHYD still my issue not resolve.. veery bad......
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Sami punk s
(@Samipunks1) reported
@ACTBroadbandIn internet is not working for me since 26 hours & your technical team has not resolved it since yesterday , no real response from your customer care team as well. Can you tell me how do I get a resolution? @ACTFibernet
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Prashant Chaudhary
(@Prashant170192) reported
@amritesh2208 @ACTFibernet You thought someone listens to complaints on Act? Switch to better broadband provider. @ACTFibernet is good but their customer support is worst.
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vamshi Thota yadav
(@vamshiThota99) reported
@ACTFibernet Not responding properly to customer Hyderabad Ihave old connections itaking new connections i can pay new connections bills today act can promise today evening we active your connections area new ganga nagar jiyaguda Hyderabad 7981655816 please can u response🙏🏻
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Madhu vasanth
(@Vasanthmadhu99) reported
Hey @ACTFibernet been using ACT since 2017 here I'm without internet for 30+ hours now, raised a ticket was said to be resolved by 7pm and there's no response and there is no way to escalate the issue, pathetic service. #worstService #ACTFibernet #ACTFibernet
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Suneel Kumar Appaji FCA & IP
(@creativeappaji) reported
@ACTFibernet @ACTFibernetHYD my connection is not rectified and your customer support person who called me was rude.. I will be cancelling the connection because of this..9989310302
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Nikhil Makam
(@nikhmak) reported
Hey @ACTFibernet as I said no one has called me. It seems the problem is the current house owner who's hosting the local main router has refused to keep it now. So my question is, does it take more than 48 hours to your technicians to find a new place for it? How careless
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Tausif Ali
(@TausifA18975088) reported
@ACTFibernet Hi team, My internet is not working since two days, I raised a ticket, but till now no technician contacted. No one are giving proper respose, Extremely disappointed.
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Samir kachhap
(@SamirKachhap) reported
@ACTFibernet Dear sir / madam , The problem is not yet resolved. The internet is coming and going in every minute. Currently there is no internet. Kindly send someone to resolve it permanently. Your local technician is not picking the call also.
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SidSpeaks
(@sindhutiwari) reported
@ACTFibernet SR10156153719982 is pending since morning and the resolution time is past too, no response from call center. Could you please check
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Nithul Raj
(@NithulRaj93) reported
@ACTFibernet Please try to understand it’s been more than a week my internet not working as I am working from home. Please fix this asap as it will effect my job
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pnmallesh
(@pnmallesh) reported
@ACTFibernet I already closed my account with #ACT and moved to @JioCare. Thanks for your worst service as a result I lost one day salary because I took off for my work due to #ACT.
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Pranav
(@PranavTweetz) reported
Was having frequent disconnections lately and today @ACTFibernet completely stops working. I file a complaint and they close it themselves. Pls do better.
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Sudhakar Rao
(@Sudhakarrhyd) reported
@ACTFibernet Trying to upgrade my plan... can anyone help
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subrata
(@snsubratarock) reported
@ACTFibernet SR10256175483172 Please tell me status on this ticket number . service is very poor
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Sravan
(@Sravan5102) reported
@ACTFibernet It is mentioned in the ticket resolution will be given by 4/5 - 5PM Your request SR10156138848942 is tentatively expected to be resolved by 5/4/2021 05:00:00 PM (MM/DD/YYYY). You can track the status using the ACT Fibernet app. TILL NOW THERE IS NO UPDATE OR RESOLUTION 👎
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SidSpeaks
(@sindhutiwari) reported
@ACTFibernet Nobody has reached out yet. As per customer care estimated time of fix, does not mean it will be fixed within that time. Quite strange
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inder
(@inder1804) reported
@ACTFibernet waiting for 3 days and no call back ... pathetic service
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Nikhil Makam
(@nikhmak) reported
@ACTFibernet Hey, no one has called me yet nor has the problem solved. I'm still facing issues with internet connectivity. Repeating again, no-one has called me.
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Mr Nadeem
(@MrNadeem7860) reported
from
Annāram, Telangana
@ACTFibernet 84999 89677 He is wery bad person And tek a money and do instillation date 30/04/2021 Today my rotar delivered So i will mak a call and aske come and do complete instillation and active my WiFi instillation parso asking I will come in 5 minutes 2 hours already ovr