ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (26%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 4 hours ago |
|
Hyderabad
|
Total Blackout | 9 hours ago |
|
New Delhi
|
Wi-fi | 15 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Mumbai
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sivva's Success 101 (@sivvasuccess101) reported@chennaiactfiber @ACTFibernet :: tell me wat is ur sla for resolving an SR?? My internet is not working for the past 5 days and no one is taking it seriously #disappointed #worstsupport
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Abhi (@Abhi00549333) reported@ACTFibernet Your team is not solving the internet issue since last 3 days. You are worst service provider in terms of uour service.
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Trilochana Deka (@Trilochana_Deka) reported@ACTFibernet @ACTFibernet We are in Bangalore, working from home..How am I suppose to work if there is no internet ?For God's sake please do something. In day time no internet?What kind of service is this.. if you r not able to provide service then don't charge us for these unavailable hours
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Dr. Maninee 💜 (@maninee_writes) reported@ACTFibernet I am facing some issue in transferring ACT internet address. Can I get some help ?
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Venkadesh Pandiyan (@i_am_venk) reported@ACTFibernet The issue is resolved.. Thanks
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Vishal Sharma (@mevishalsharma) reported@_Su_r_ya_ @ACTFibernet Switch to airtel asap. These guys are thieves, just looting your hard earned money. My issue remains unresolved after 4 days. They keep asking you to be patient
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wasim (@Wasim_tichu) reported@ACTFibernet again today I raised one ticket by calling your customer care regarding the same. Now it's seriously going for a long time. RESOLVE THE ISSUE ON URGENT BASIS PLEASE
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Kamal (@Rawat18Kamal) reported@ACTFibernet is looting the customer like anything. They are generating the advance billing thus forcing the customer to pay even if the customer is not using the service. I RAISED plan change request on 14Aug and still I have been charged for the old plan.@DoT_India @consaff
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Dr. Priyanka Rawat (@VinkyDings) reported@Airtel_Presence Sorry for raising the concern. I should have known that airtel is highly incapable and inefficient service provider. Thanks to @ACTFibernet who installed new connection on the same day of installation request.
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Vishal Sharma (@mevishalsharma) reported@i_am_venk @ACTFibernet Switch to airtel asap. These guys are thieves, just looting your hard earned money. My issue remains unresolved after 4 days. They keep asking you to be patient
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Lakshmi Narayanan 🌱 (@_glnarayanan) reported@ACTFibernet Internet down since Sunday night - tickets are being closed without resolution. When will it be restored? What would it take for you to provide a reliable connection? Ref: SR10265793379464
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Naveen Ambastha (@NaveenAmbastha3) reported@ACTFibernet - Internet not working since day before yesterday in entire apartment in EPIP ZONE, Brookefield Two Service Requests were raised but you closed without resolving , so I re opened but again the ETA moved to tomorrow. SR10265805014012 SR10265798548144
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Manoj Kumar (@mkmanoj_k) reported@ACTFibernet It's been more than 18hrs since the issue and it's not yet fixed!!! When will it be fixed?
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Mousumi Majoomdar (@MousumiMajoomd1) reported@ACTFibernet Dear Act, despite several requests to move the junction box you have not responded to our request. Complaint number: SR10165772602011
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Manoj Kumar (@mkmanoj_k) reported@ACTFibernet Why is the issue not fixed yet? What is the issue?
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srikanth.mallavarapu9@gmail.com (@Skanth901) reported@ACTFibernet 48 hours passed.Supposed to get it rectified in 18 hours.Finally one person came at 7.30 in the night for service after raising a request before 2 days.Pathetic.This is not ACT fibrenet.This is WE-DONT-ACT fibrenet.
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prasanna (@Prasursp) reported@ACTFibernet Still now no response received from end everytime i post on twitter I'm getting auto reply and issue not adddress past 4 days no internet. If your service team is not fit for anything tell us so that I can change to other operator.
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Kamal (@Kamal12847092) reported@ACTFibernet I have raised the issue of my internet not working. It's been more than 30 hours and I don't see any action being taken to resolve it. Within a period of last one month I have faced similar issue thrice. Request you to take appropriate action to resolve the issue.
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Vishal Sharma (@mevishalsharma) reported@vavaki @ACTFibernet Switch to airtel asap. These guys are thieves, just looting your hard earned money. My issue remains unresolved after 4 days. They keep asking you to be patient
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srikanth.mallavarapu9@gmail.com (@Skanth901) reported@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 07-Sep 19:30 to 21:00.I mean like heights of taking for granted.72 hours.Leave it we will shift to other service providers and will help our neighbours too for the same.
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Vishal Sharma (@mevishalsharma) reported@Abhi00549333 @ACTFibernet Switch to airtel asap. These guys are thieves, just looting your hard earned money. My issue remains unresolved after 4 days. They keep asking you to be patient
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Chinmay Singh (@Chinmay37645884) reported@ACTFibernet Internet not working since 9AM, ruined my day? Why so delay to fix this? Complain number - SR10165807775994
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Vishal Sharma (@mevishalsharma) reported@ACTFibernet Didnt receive a callback. Its been 3 days and my complaint is not resolved #actfibernet #thieves
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neon (@buzz267buzz) reported@adityaghosh996 @ACTFibernet I agree with you. They cannot even fix their own network. Worst customer support. They told me my routing issue cannot be fixed, and get a disconnection if I don't like the service. Other ISPs I've used were a lot better in service. Waiting to disconnect once my plan ends.
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Venkadesh Pandiyan (@i_am_venk) reported@ACTFibernet Internet is not working from last night. Can you please fix asap?
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Deepak Jain (@Deepakjspeaks) reported@ACTFibernet I am very disappointed with the kind of service you are offering. I don't have an internet connection for more than a week and nothing is being done. I still get a bill and reminders asking me to pay.
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Shilarze Saha Roy (@Shilarze_SSR) reportedDear @ACTFibernet your engineer told me to change my phone to 5G to get better wifi connection on my mobile. So does it mean ACT is now only going to provide for 5G customers? If that's so I will change my network connection and not my phone.
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Spyron (@_Su_r_ya_) reported@ACTFibernet please restore the internet for this complaint no SR10265789373324. Ticket was reopened but after 1 hr internet restored but now you again disconnected. Its a torture for us.
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K VARA PRASAD (@kvsadu) reported from Rājendranagar, Telangana@ACTFibernet Eventhough I am having 150mpbs speed ACT internet, I am raising complaint to ACT with my mobile net. Experiencing very slow internet speed like 2g or 1g. Pls resolve. ACT101642225697.@ACTFibernetHYD
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Vineet Tiwari (@vtiwariofficial) reported@ACTFibernet SR11065744963198 - Our addressed and updated that customer not contactable or customer unavailable in the premises, replies by ACT. What a way of dealing with customer when team is not willing to come aftr having talk. Has been more than 3 week since issue raised