ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Visakhapatnam, Jodhpur, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 9 hours ago |
|
Hyderabad
|
Internet | 10 hours ago |
|
Chennai
|
Internet | 18 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
|
Visakhapatnam
|
Internet | 21 hours ago |
|
Jodhpur
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Inayat ulla (@Inu_Minu) reported@ACTFibernet Your technical team disconnected my call. This is your service ? @ACTFibernet
-
Chandra Prakash (@chandra_38) reportedTicket SR10180698824674 - this is my 20 plus complaint. Issue keeps on repeating. Act is not able to identify the issue. They just call and say they have fixed it. Which means there was some issue but it repeats. @ACTFibernet getting worse. Noticing it from past 2-3 months.
-
Rohit Singh (@singhrohit513) reported@ACTFibernet - SR11080684931534 .. Internet is down for 12 hrs now. The engineers claim that it was supposed to be active yesterday 10 PM. How much time you guys need, and is there any human I can connect with??
-
tirthankar behera (@tirthankar_nitj) reported@ACTFibernet @ACT_Issues @FiberAct It's been more than 24hrs but my internet issue is still not resolved in Bangalore. Neither ur technician is answering the calls. I need a resolution ASAP. Ticket Id - SR10280707959234 #CustomerComplaint
-
Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching drom apple to act
-
𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported@ACTFibernet Earliest is not 6 to 7 hrs after the complaint raised.
-
Nikhilll (@NikhilC12125226) reported@ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service
-
Rahul (@rahulpoddar77) reported@ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window
-
Ravindra Pal singh (@silentjackle) reportedI WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet
-
Aditya (@AdityaKLives) reported@ACTFibernet you going to respond to my concern sent via DM or again send that same prompt response without addressing the issue?
-
Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet service is pathetic in Vasanth Nagar Kukatpally area . No Internet since last night
-
Saurabh Patni (@SaurabhPatni_) reportedAct Fibernet has the worst customer service possible in Broadband services. No resolution whatsoever on whatever complaints you raise. Do not opt for Act Fibernet ever. @ACTFibernet @jagograhakjago @consumerforum_
-
Harsh Chaudhary 🌞 (@Harshkitweets) reported@ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598
-
Sachit Bhat (@SachitRidesAway) reportedYou say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet
-
thunder⚡flash (@Shubh_akar06) reported@ACTFibernet Act a/c 102804998602 I don't want your service please I'm tired now i want my money back. Your service team is so worst i can't deal with them in my work time. I bought your network for my mom and now I'm regretting for that decision.
-
Gaurang Trivedi (@trivediGaurang_) reported@ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.
-
thunder⚡flash (@Shubh_akar06) reported@ACTFibernet is the worst service provider ever, week back itself I bought there fiber network since then I'm facing issues yet no-one is responding service & engineering are so arrogant they don't reply nor takes your calls.. I'm regretting now
-
Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Unable login with my account
-
Ayan Chowdhury (@ayanc97) reportedAnyone looking to book broadband don't ever go for @ACTFibernet They will lie to you that if you setup their fibernet box in your home with your electricity you will get waiver but 2nd month running there is 0 discussion about that, no mention of waiver ,and support ticket stuck
-
PrakyDOTin (@Prakydotin) reportedThe issue is still not resolved. Kindly reopen my Disconnection request ticket. Inefficient technicians and staffs in @ACTFibernet
-
Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Worst service @DoT_India
-
Nikhil Kumar (@nikhil91099) reported@ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.
-
Harsha Kollipara (@kharsha36) reported@ACTFibernet Internet is not working since this morning dated June 13th near HMT Colony Miyapur, not able to reach customer care and your website is also not reachable. Requesting to resolve this issue.
-
Naruto (@mallik015) reportedDear ACT Fibernet,@ACTFibernet you charge extra fees and late penalties, but your internet is down frequently and customer support simply disconnects calls without resolving issues. Very disappointing service. #ACTFibernet Stop charging extra penalties as late fees
-
Rahul Agarwal (@Vakil__Saab) reported@asaikk @ACTFibernet No reply on my issue also so far. Time to say good bye. Worst in case of customer support
-
Rahul (@rahulpoddar77) reported@ACTFibernet Issue is there again by the way, there is a new cut every day and your engineers have no clue and zero proactiveness from your side
-
Saumyajit Guha (@samjoy10) reported@ACTFibernet is the worst, most #unprofessional #cheaters #ignorant I have paid for an upgrade 2 weeks ago and nothing has been done. Your local guys are not responding to calls @JioCare @airtelindia
-
Rajah Ganesh G S (@gsrajah9410) reported@ACTFibernet I know about the ETR in the app. My question is why has the issue not been resolved for more than 12 hours. I am paying for entire month for a WORKING service. Please reduce my bill during next renewal for the time the ticket was raised until the time its resolved.
-
Ripunjay Singh (@RipunjaySingh_) reported@ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon
-
Krishna Mohan (@krishmon29) reported@ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic