ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Kanpur, Chennai, Coimbatore, Chhindwāra, Bengaluru, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Delhi, Kolkata, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 5 hours ago |
|
Hyderabad
|
Wi-fi | 10 hours ago |
|
Kanpur
|
Internet | 21 hours ago |
|
Chennai
|
Total Blackout | 1 day ago |
|
Chennai
|
Internet | 2 days ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Zodiac 🔱 (@Zodiac__15) reported@Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet no internet dunce 6 hours. Unable to contact you in your app. Register this complaint and do the needful. 9445125725
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Ghanshyam (@ghanshyam_in) reported@ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response
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Kumar Srinivasan (@kumaranna) reported@ACTFibernet Pathetic customer service. No one has bothered to contact me yet. You guys are taking the customers for a ride
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service
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Debottirno Chowdhury (@SubimolSen) reported@ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?
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srikanth rompally (@srikanthro38805) reportedWorst service please refund my amount @ACTFibernet
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விவசாயி (@Vairavan_V) reported@ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst
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Camp David (@campdavid2012ad) reportedMy ACT connection have constant connectivity issues and this has been ongoing for some time now, they lure you basis fake promises and leave you stranded,when you call out for help, thier staff are impolite and hurl abuses @ACTFibernet @TRAI @Suhelseth
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ஆர்आरC - 𑀭𑀸𑀫𑀘ं𑀤𑁆𑀭𑀦 (@BharathMaverick) reported@Dharmic_Jana @Anjud84 @ACTFibernet I have Jio. Occasionally speed issues (have to restart router after that it’s fine). Overall it’s good. CS is on time.
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Uday 😛 (@Saibrahmam5) reported@ACTFibernet Your customer support is incompetent, your service is unreliable, and your lack of accountability is unacceptable. Stop making false promises and start honoring your commitments.
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Rammurti Bhardwaj (@itsme_rammurti) reported@ACTFibernet Thank you for your support #ACT Your technician has collected the router from my place.. He was very supportive and professional👏 I would like to give him ⭐⭐⭐⭐⭐ for his support..
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet 9445125725 The internet connection was restored in the morning. But again there are issues now. I am raising a ticket here as the app is not working
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet Provider even after we are asked to pay a huge sum of money compared to other service providers. Try to behave responsible way and don't chest the customers in the name of better service and speed. #ACTCHENNAI #ACTFIBERNET #ACTFIBERNETCHENNAI .
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srikanth rompally (@srikanthro38805) reportedAct fibre will not take any responsibility for customer connect or any problem occurred if best suggestion don't take action fibre poor service @ACTFibernet @ACTFibernetHYD @sangareddy
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Tal (@singhtal92) reported@ACTFibernet @ACTFibernet i have logged a formal complaint with National consumer helpline. The Grievance no is 9881413. Good luck explaining your failure to the government.
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ManiAC (@HereIsMani13) reported@ACTFibernet Hi team, I raised a request for relocation with ticket number: SR10381244929734. I raised it around July 20 and we had no support with the reinstallation. I called support and tried chat, but to no avail. If this the support I'll get, I'd better switch to Jio-Fiber.
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Occupy Indians 🇮🇳 (@occupyindians) reported@ACTFibernet You run the internet business in Bangalore without having the power backup at Junction boxes? My internet connection went down the moment power went. This is totally unprofessional service from ACT. I would not recommend this company to anyone - A/C No: 102806254925
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ANTHONY JOSHUA DEEPAKABALi (@DeepakAnthony78) reportedYour @ACTFibernet customer support is extremely disappointing. Your call centre numbers are not working, and your technician is not responding to our calls. Please contact Saranya Carmel Building, Jayanagar immediately and resolve the issue at the earliest. Regards, Deepak
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Sahil (@being_sahil07) reportedHey @ACTFibernet I have raised an issue yesterday of misselling of the product to me I got a call yesterday rather than giving me a solution ur executive was trying to cover the mistake and today I have received the mail that it is resolved need your immediate attention to this
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Ganda Maximoff (@GaandaVision) reported@BlueHawks110 @IndianGems_ @ACTFibernet ye bkl ka internet band hi sahi tha. At least he won’t **** all over the internet.
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Sagar Reddy (@sagarreddy) reported@ACTFibernet Why your ETA to resolve issue is always 24hrs?,what kind of incompetent team you have, we lost internet since yesterday 8 PM, our whole society is facing the issue ,with this kind of mass impact why do you take 24hrs?
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Jasneet Singh (@jasneetbhatia) reported@ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.
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Ramarko Sengupta (@ramarkosg) reported@ACTFibernet I heard the same thing a couple of hours back when I was finally able to get through to one of your customer service execs. And was assured it would be restored by 9pm on "highest priority"
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Shahnur Siddique (@siddique725) reported@ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.
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Santosh Kumar (@S969498) reported@ACTFibernet @ACTFibernet Internet is not working. Tried to open the app for raising tkt but app is also not working. Location Kondapur Hyderabad. Please fix it asap as need for wfh
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whykksing (@singhyugesh) reported@ACTFibernet love this game that you are playing. "Revision of ETR". 30 Jul 26 - 0900-1300, 1600-1930, 1930-2100. Latest is 31 Jul 26 - 1930-2100. In the meanwhile, visit by 3 technicians. Problem explained to all of them. Wonder when will u get tired of this game.
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Akash (@akash_8a) reported@ACTFibernet ₹117 late fee despite paying on time, while your service was down for 5 days with no compensation. On top of that, I’m unable to connect to customer care. You’re quick to charge customers but unavailable when support is needed. Reverse the 117 charge
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567
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Kumar Srinivasan (@kumaranna) reported@ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment