ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (20%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Erode, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Erode |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Aparajita🇮🇳
(@appj5) reported
@ACTFibernet it's been 3 months and every 10 15 days I will raise a ticket to complain about the same issue, but alas, no resolution as always. Hope this WFH finishes soon, so that we don't have to use your pathetic service anymore. 😡 Worst service ever.
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Sony Mathew
(@sonym01) reported
@ACTFibernet And please try to have a permanent fix.. since we all are in wfh era, it's really important to have a proper connection. Which sadly @ACTFibernet is not providing now.
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Point taken
(@kraile_) reported
@ACTFibernet Hey, what is the status on the Sub-sea cable damage you guys informed us about? Is there any progress? When can we expect this to be resolved?
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Balumnr
(@balumnr1) reported
@ACTFibernet last 7 days you guys are unable to solve my problem still I'm not getting my net every days without visiting ticket closed at Dr as Rao Nagar superior Mr ravinder&vijaykumar techinician are doing work home wt a bullshit serviceYour ACT Fibernet ticket no SR10163907104504
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Aditya Vardhan
(@AdityaV18395855) reported
@ACTFibernet billing date is near act team i think you will respond on feb 1st so that customer will pay the bill this time it wont happen
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nitin jain
(@Nitinjain018) reported
@ACTFibernet hi ACT I have took new connection 10 days before and paid advance rental for 3 months but due to some emergency I need to permanent move to my native and I want to close this connection, I want to know will I get my money refund if I wl close the connection today.
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Nagraj chepuri
(@ChepuriNagraj) reported
@JioCare @JioCare, I am getting appointment scheduled confirmation message and then no one shows up.... This Is happening again and again and feel there is no end for this problem. Plz let me know if you cannot fix it, I will take @ACTFibernet connection
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Julian Coldrey
(@jcoldrey) reported
@cpratt Worse is: ISP that tells you it can service your address, takes installation deposit, then tells you it can't service your address after all, and keeps the deposit. @ACTFibernet
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D Singh
(@devadun) reported
@ACTFibernet Winners in unethical & unprofessional conduct! Masters in hidden charges, Promise fast speed but ensure slowest speed. Champions in generating Service Tickets but ensure zero resolutions. Escalate and more confusion ensues. They're happy to disconnect. Pathetic!
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Abhishek
(@Abhishe97157300) reported
@ACTFibernet Issue Resolved.
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Prashanth
(@mvprash1) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Your support is very bad, Nobody responds to customer care number. I am not able to connect internet from last 24 hours @ACTFibernet Please resolve the issue at the earliest My ticket details are as follows SR10263954666144
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Preetham
(@Pree23007) reported
@ACTFibernet Worst service in India internet is not at all working this is the 3rd time happening in this month... You guys can't even solve this issue I have already lost 4 days of this month . I want my refund.. ******* useless Service
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Ajay Cyril
(@AjayCyril14) reported
@ACTFibernet Team, internet went down 20-01-22, at 11:30 AM. when logged complaint, I was assured it would be resolved quickly with below response. SR10263951873104. Yet, Here I am tweeting to you still awaiting for support on 21-01-21. Please do your work to fix, I need to work
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Balumnr
(@balumnr1) reported
@ACTFibernet last 7 days you guys are unable to solve my problem still I'm not getting my net every days without visiting ticket closed at Dr as Rao Nagar superior Mr ravinder&vijaykumar techinician are doing work home wt a bullshit serviceYour ACT Fibernet ticket no SR10163907104504
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Mystic1x
(@MjClashing) reported
@ACTFibernet I've been getting packet loss & slow internet speed for the last month or so. I've registered multiple complaints in your app, but still the issue hasn't been solved. I'm tired of always registering a complaint, please fix the issue asap or else issue me a refund.
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|l स्वधर्मी ଆତ୍ମ-ଧାର୍ମିକ l|🇮🇳
(@AatmaDharm) reported
No update yet, how will @ACTFibernet compensate for my financial loss. Apart from not being able to deliver the service that your are bound to you have also caused a lot damage. @VijayGopal_ can we lodge an official e-complaint regarding this ?
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Abhishek
(@Abhishe97157300) reported
@ACTFibernet SR10263959152284 - Internet is not working since morning. Kindly resolve at the earliest. What is the reason for the sudden disconnection? What is the ETC for the resolution?
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Amith Dubey Official 🇮🇳
(@amij24) reported
from
Rājendranagar, Telangana
@ACTFibernet No internet since yesterday, plz resolve the issue at the earliest Your ticket SR10163956397964 is tentatively expected to be resolved by 1/21 (MM/DD) between 13:00 to 16:00. Team ACT @DoT_India #workingfromhome
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Shyam Krishnan
(@shyamkrishnan) reported
@ACTFibernet - it's now nearly 22 hours of no internet and none of you customer support checkpoints are responding. No information on why such a long outage is being communicated. #poorcustomerservice #noownership #timetomigrate
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Deepak Baranwal
(@dbcvfx) reported
@ACTFibernet @ACTFibernet, Internet is not working and being interrupted since long..I have already requested the disconnection for the same… Kindly Refund the money for rest days. Don’t want to continue your service…
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Nishant
(@Nishant21759742) reported
@ACTFibernet I thought I will receive call in the meanwhile because I got the many calls from others but I would like to know about act service provider still waiting for your calls
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Chandra Kiran
(@chandrak_ck) reported
@ACTFibernet Internet suddenly disconnected. Support team doesn't pickup calls or is always busy. Please revert asap
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Priyadarshi Vivek
(@vivekp05) reported
@ACTFibernet Hey cant reach on any of the numbers provided in Contact us page. Can't raise the issue of slow internet from your self serve option in app. How the customer is supposed to report an issue? Why dont you give free text option to raise an issue?
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Bharath Reddy🇮🇳
(@I_yaaam_Bharath) reported
@ACTFibernet @ACTFibernetHYD They are simply holding my money.Every time when I called them they used to say that will provide resolution and but they didn’t. First ticket: technician told me that they have setup wrong router #worstInternetActFiber #LootingPeopleMoney
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TheInfamousOne
(@quietButVocal) reported
@ACTFibernet Done already. I am fuming with the pathetic customer experience that you guys are giving.
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Balumnr
(@balumnr1) reported
@YourStoryCo @ACTFibernet Act fiber ground level service was very poor,last 7 days you guys are unable to solve my problem still I'm not getting my net every days without visiting ticket closed at Dr as Rao Nagar superior Mr ravinder&vijaykumar techinician are doing work home, ticket no SR10163907104504
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Bassam
(@BassamAdnan5) reported
@ACTFibernet @MustaqPA This issue is still not resolved, any ETA?? @ACTFibernet
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Bharath Reddy🇮🇳
(@I_yaaam_Bharath) reported
@ACTFibernet @ACTFibernetHYD I paid for 6 months of service .I have raised many complaints about speed issue.Even I could not attempt my office calls properly. I told them to disconnect and refund my money and they are like time passing and dragged to month
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gaurav kumar
(@gauravcse1210) reported
@ACTFibernet Team, Have registered a complaint from morning 10AM regarding no internet, it's been 7 hours and no one has visited my place to check it yet. From morning your technician is saying that he ll be there in another 1 hour. Can we priortize this? SR no : SR10263960554204
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Shubh M
(@smx_19x) reported
@ACTFibernet pathetic communication, without warning my connection was disconnected. This is how you treat your old customers.