ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Visakhapatnam, Bengaluru, Chennai, Hyderabad, Dehra Dūn, Chhindwāra, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Visakhapatnam
|
Internet | 2 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Chennai
|
Wi-fi | 21 hours ago |
|
Hyderabad
|
Wi-fi | 24 hours ago |
|
Chennai
|
Total Blackout | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Santosh Kumar (@santoshone544) reported@ACTFibernet Still no one addressed my issue, its been one month internet is disconnected and no refund is provided . I can say this is worst experience any user can have. @jagograhakjago
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
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Mirror (@dezendev) reported@ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,
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Maybe Yoda (@yoda_maybe) reported@Broufus @ACTFibernet yep. in hyd they have routed most customer service lines to an automated message saying download and install app which gives you a chat bot response
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Yoh (@venith_k99094) reported@ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664
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Poornima menon (@Poornimamenon10) reported@ACTFibernet I have been getting calls and explaining the issue over and over again. Can't you just assign one person and get done with this?? Your executives don't even return the call if the call gets disconnected
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lalatendu mishra (@lalamishra4) reported@ACTFibernet I requested a new connection on Sunday and was assured same-day installation. It’s now been nearly 72 hours and no one has contacted me. This is disappointing for a new customer. Please assist urgently. Account No: 101802168769
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Meher Siva (@meher_siva) reported@ACTFibernet is the worst service provider you can ever opt. They talk more and do nothing. I paid ₹750 for Amazon Fire stick on 20th April. The same needs to be given with activation within 3 days at max. It's been more than 10 days and no response. Say no to @ACTFibernetHYD
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HAMZA EQUBAL (@EqubalHamza) reported1/2 guarantee. Why would customers stay with ACT when other providers offer cheaper plans, faster service, and better support? Extremely disappointing experience. @ACTFibernet
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.
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Vivek kumar (@Vivek_vikki9) reported@ACTFibernet @ACTFibernetHYD such a stupid people working in the company, can't even collect the router. The max time period as stated by you is 7 working days, what you guys are doing till now. If you can't collect it, process my refund and collect it whenever you want. #BanACT
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment
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NoOne (@NoOneDVM) reported@ACTFibernet Very poor experience with ACT Fibernet. Payment for new connection completed 5 days ago,but no action installation still pending. Sales executive Krsihna (871260846) stopped answering 📞 after payment. Need immediate installation or refund.
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Santosh Kumar (@santoshone544) reported@ACTFibernet Other than sorry you didnt have any solution for this ?? Exactly on April 13th disconnect done and till today no refund has happened? What are you guys doing ??
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Subham Ashish (@subham133) reported@ACTFibernet You never update ETR And next check on my account evey month am raising minimum 2-3 ticket If you have stability issue let me know
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B Srinivas Rao (@raobs166) reported@dheerajaith @ACTFibernet @FiberAct My firestick is pending delivery for more than 36 days....... very bad service.......good assurance....but no commitment........
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Uncle Sam 786 (@CbhSam30259) reported1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.
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SHAMEEM (@SHAMEEMR19) reported@ACTFibernet Name correction request is pending for long .Date given for resolution already passed.Kindly look into it.
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gaurav miglani (@iwanted4) reported@ACTFibernet not working haralur road
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Mridul Singh Rajawat (@mridul_rajawat) reported@ACTFibernet Still not even a single response from your and your IVR does not even let us connect with a customer service agent. What a pathetic service.
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Poornima menon (@Poornimamenon10) reported@ACTFibernet Everything is arranged and within a day the WiFi has stopped working. The most disgusting network connection. Bloody cheats!!
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Pradeep Kumar Sahu (@Pradeep64662977) reported@ACTFibernet Hey Guys, can someone look into the issue and solve it right away? I work is impacted because of no internet. And it is very difficult to wait until morning to get it sorted.
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Amit Kumar (@satyiki90) reported@ACTFibernet @FiberAct What is the status of my connection? Account Number: 102801995313 Issues: 1. Firstly your sales employee updated wrong number on Application. 2. Updated no. not visible to installation person. 3. Called customer care they have no clue of installation
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Praveen (@Praveen39916895) reported@ACTFibernet I would like to close my connection as I have moved to different location starting from May 2026. Please help me to close my Internet connection.
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Proud Indian - contribute for change (@Indiavictimhome) reported@ACTFibernet Residents of Sarovar Zenith facing internet issues... Srinivas not reachable... Very poor service. Call registered... What should customer do ???
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Abhishek Pawa (@PawaAbhish69257) reportedI got a new ACT connection today, but the service is extremely slow and poor. The application which they have downloaded is not working at all. I request immediate disconnection and refund of the amount paid. Please process this at the earliest and refund my money. @ACTFibernet
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Uncle Sam 786 (@CbhSam30259) reported1/2 Dear @ACTFibernet , Repeated calls all day from multiple executives and 040-49267888, yet ZERO resolution.your staff continued disturbing me throughout the day forcing me to repeat the same issue repeatedly. This is harassment, not customer support.
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Team, Is there an update. I am still awaiting a response so that I can act from my side regarding the misuse. Appreciate your help. I am still awaiting information
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BETTA FISH HYDERABAD (@FishBetta81598) reportedHey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? Resolve this.
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ADITYA TIWARI (@tiwari121291) reported@ACTFibernet worst internet supplier and services in Lucknow, executive are 3rd class with false promises just to sell the connection, literally pissed off from the service, every 2nd day i am facing internet issue.