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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 27% Wi-fi (27%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.

CityProblem TypeReport Time
Visakhapatnam Internet 10 hours ago
Hyderabad Wi-fi 16 hours ago
Chhindwāra Internet 3 days ago
Coimbatore Internet 3 days ago
Hyderabad Internet 4 days ago
Chhindwāra Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • rkmalh1956
    R K Malhotra (@rkmalh1956) reported

    @ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

  • cavy301
    Kavitha Naresh (@cavy301) reported

    @ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling

  • QuantumStackkk
    Swarnim (@QuantumStackkk) reported

    @ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.

  • _urstrulyme
    Naveen (@_urstrulyme) reported

    @gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

  • karthik_mukund
    Karthik Mukund (@karthik_mukund) reported

    @ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet I want you to fix the problem today

  • manuvachanam
    manuvachanam (@manuvachanam) reported

    @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

  • Bharath__badass
    Bharath Kumar (@Bharath__badass) reported

    @ACTFibernet @ACTFibernetHYD What pathetic service are you guys providing ??? Not even getting 50mbps speed for a 200 mbps plan. No customer care contact number. Multiple tickets raised but closed without checking with customer. Should I cancel my subscription ?

  • bjpsupporter999
    Mahesh Jain (@bjpsupporter999) reported

    @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

  • BikashRana101
    Bikash Rana (@BikashRana101) reported

    @ACTFibernet @ACTFibernetHYD Don’t tell me that the neighbour switched off the Internet. Have some Shame. Such a pathetic service

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.

  • PradhanPri64928
    Priyam Pradhan (@PradhanPri64928) reported

    @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

  • MariyamBeg55697
    X MAX GAMING (@MariyamBeg55697) reported

    Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet I can never trust the timeline given by you guys

  • ahananhanan
    Abdul Hanan (@ahananhanan) reported

    @ACTFibernet my internet doesn't function atleast for 2 days every month since November 2025... ACT team assures the issue has been solved but it keeps recurring...The ACT field manager advised me to change the service provider which is absurd😡... SR10379723431684 @ACT_Issues

  • MohammediQuadri
    M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported

    @ACTFibernet I don't understand what's wrong with your service, even making payments on time before due dates my account suspended and no Internet access now,raised a complained with ticket # SR10179755003824 no use of it. Regretting of choosing your services

  • Vivek9433554001
    Vivek (@Vivek9433554001) reported

    @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

  • jayavijay29
    Jayavijay Jayavelu (@jayavijay29) reported

    @ACTFibernet is getting worse lately — constant speed drops, frequent outages, and never-ending delays in fixing issues. Even with LAN testing, the performance is all over the place. False promises and zero compensation for downtime — totally unacceptable service. #ACTFibernet

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)

  • dinkarsinghh
    dinkar Singh (@dinkarsinghh) reported

    @ACTFibernet I see SR closed without resolution.

  • ashishjoshilko
    Ashish Joshi (@ashishjoshilko) reported

    @ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative

  • ashishjoshilko
    Ashish Joshi (@ashishjoshilko) reported

    @ACTFibernet Hi , have specially asked the local cust service representative to get the Zee 5 Pack removed , also there has been a credit twice but no response

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.

  • nareshaswani
    Naresh Aswani (@nareshaswani) reported

    @ACTFibernet Still your sony liv not working. I was assured in writing that it will work from 12 April. What's happening with your co.? Customer care calls again to ask Only for the problem and extends the date. Pathetic service. Disapponited with act

  • souvik0725
    Souvik Samantaray (@souvik0725) reported

    @ACTFibernet It’s almost 5 pm and still no response. I’m regretting my decision to consider you as my service provider

  • bjpsupporter999
    Mahesh Jain (@bjpsupporter999) reported

    @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

  • ghprithviraj
    Prithviraj (@ghprithviraj) reported

    Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

  • ankit_sahoo397
    Ankit (@ankit_sahoo397) reported

    @ACTFibernet Absolutely pathetic service! Paid ₹1749 for a new connection 4 days ago. Feasibility done, but zero progress. Tech says "not my job," sales rep ghosts my calls, & customer care feeds me daily lies. Is this how you treat new customers? Fix this NOW! Acc: 101796641414