ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (65%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
E-mail (4%)
-
TV (1%)
-
Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Phone | |
| Bengaluru |
||
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Uday Shankar Sinha
(@udayshankar0205) reported
@ACTFibernet : honestly you are the worst internet service provider in Hyderabad. Full stop. Our internet is shut down since yesterday and there is no help. You don’t have any customer care and no help on the app as well. Just raising tickets. I will get this disconnected now.
-
rk
(@rkforyou29) reported
@ACTFibernet I told its not resolved. Do you trust customer or not?
-
mussi
(@mussi41) reported
@ACTFibernet My account no 103016656011,internet is down since this morning.Unable to even use the app and raise a complaint.
-
LandNSkyPhoto
(@landnskyphoto) reported
@ACTFibernet The 3rd time in a week that the internet has stopped working. Your service is appalling
-
shaik Baji
(@shaikBa20646104) reported
@HathwayBrdband It's a fake post don't believe them I have been facing the issue past two days @ACTFibernet 🙏👌
-
Yash
(@Ya643442041) reported
@ACTFibernet still my plan change bill is not reflecting ?? Can’t able to pay bill. SR closed without any resolution
-
Change Seeker
(@changeseeeker) reported
Dear @ACTFibernet it is very irritating about your poor network. From afternoon onwards i am facing this issue even after raising a complaint no one is ready to respond/solve to it. Worst service. Better to switch to another network what i can say 🙏🏻
-
Uday Shankar Sinha
(@udayshankar0205) reported
@ACTFibernet Forget all those things. You charge a flat fee at the start of the month and then you disconnect in the month when the money is paid. You provide no resolution. Is the customer a fool. What kind of business ethics you have.
-
Sagar Patil
(@sagarpatil12101) reported
@ACTFibernet I need a month wise separate invoices to claim in my company, please help me.
-
Ranjitha
(@ranjithajeurkar) reported
@ACTFibernet No, someone from your feedback team did call us but the issue has not been resolved. We shared more information with them, but they haven't got back with us at all. Please escalate this.
-
biswanatha behera
(@biswanathabeher) reported
@ACTFibernet @ACTFibernet Nothing resolved. Your customer service people call and create another ticket again. Without resolving. Just creating another ticket. Such irritating things to do every day. It's been 15 days. I don't know what you guys are doing. Every time new ticket crated..
-
Son of RAM
(@ditturam) reported
@ACTFibernet Pls go through the history of tickets raised for this request. See this bill history what is the amount i am paying every 7 months. Y r u putting the customer into so much trouble? Everything is there for you to see. It's mental tension for us.
-
Rafiuddin Khalid
(@kkhalid46) reported
@ACTFibernet You guys are so hardworking that I have to tell you in writing "ISSUE NOT RESOLVED"
-
B R Ramesh
(@iamrameshbr) reported
@ACTFibernet May be this I am listening from past 3 months. I am an old customer and you are treating like this means and I can understand the situation of others. The person who comes to fix doesn't have the basic sense to give a permanent fix for the connection issue. Better to discontinue
-
biswanatha behera
(@biswanathabeher) reported
@ACTFibernet @ACTFibernet othig resolved. Your customer service people call and create a ticket again. Without resolving..just creating another ticket. Such irritating things to do every day. It's been 15 days..I don't know what you guys are doing.
-
Ankit Madaan
(@ankitmadaan20) reported
@ACTFibernet again a stupid reply when the issue is still there. I want to disconnect my internet and association with ACT Fibernet as I am irritated now
-
Jai
(@Jaikrish00) reported
@ACTFibernet Nothing is resolved. I need to cancel my connection
-
Lohith
(@Lohith_Hebbur) reported
@ACTFibernet this is not the first time u are looking it to the issue, you keep on cheating in the name of plans. and purposefully slowing the net speed to save money. its a big cheating game from ACT.
-
Jeet Biswal
(@satyagreat) reported
@ACTFibernet This is so pathetic to see your service to yhe customers. Charging unnessesary amount with the bill. And your customer care agents put our calls on silent while talking pretending it a network issue just to avoid our question. DISGUSTING
-
LandNSkyPhoto
(@landnskyphoto) reported
@ACTFibernet Why not fix your infrastructure so that this doesn’t happen?
-
KalkiCalling 🇮🇳
(@KalkiCalling) reported
@ACTFibernet you've crossed the ETR you promised. No resolution. No way to reach you! Why? To hell you all!!
-
G Dev
(@squidspeak) reported
@ACTFibernet worked with your team to have reliable WiFi connection at least for 3 months. ACT couldn’t support even that. SR10166363568634 is created. ETR is 24 hours with 500% guaranty it will be pushed out further. So 1960’s. Forward this complaint to your senior management
-
Jeet Biswal
(@satyagreat) reported
@ACTFibernet There is no permanent and proper solution to any issues regarding your broadband. Everyone in your organisation are busy throwing some excuses. #outregeousAct
-
BIKRAM PAL
(@vikipaulpaul) reported
@ACTFibernet @ACTFibernet it’s been 15hrs still my problem is not resolved.
-
Kamaal Ahmed
(@kamaalinhyd) reported
@ACTFibernet Highly disappointing and unacceptable to see a 24 hour SLA for an area-wide outage in the era of Work From Home! #actfibernet #WFH #jiofiber
-
Ranjitha
(@ranjithajeurkar) reported
@ACTFibernet We are being told that this service cannot be offered in our current location, but we cannot understand why because the neighbouring building has ACT.
-
Narendra Sai
(@naniamirsr) reported
@ACTFibernet lost connection at my place and seems to be line issue. Please resolve this at the earliest as I have an online exam tomorrow. Kindly prioritise the issue 560043, NRI LAYOUT, HORAMAVU, BANGALORE
-
Ganapathi
(@GanapathiA) reported
@ACTFibernet worst service provider, no commitment from head to tail, no responsiveness, no customer delightful service. They can't fix a simple technical issue , think about the overall experience.
-
Floran Jayaraj M
(@FloranjayarajM) reported
Hi @ACTFibernet the connection often gets disconnected in my area, this is third time in the month. Seriously tried of raising tickets and waiting for a response for your tech team..!! I thought ACT is better than Hathway, but ur network proves it wrong..!!
-
Prajwal Dcunha
(@DcunhaPrajwal) reported
@ACTFibernet My account has been suspended. I had taken a 3 month plan on 27 Aug and billed Rs212 in november. I had requested for service disconnection on November 26 and it was agreed that I wont face any service disruption and the bill due would be adjusted in 3 plan.