ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (70%)
• Wi-fi (21%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Visakhapatnam, Chennai, Bengaluru, Mumbai, Shimla, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, and Kolkata.

City	Problem Type	Report Time
Chhindwāra	Wi-fi	5 hours ago
Hyderabad	Internet	7 hours ago
Chhindwāra	Internet	8 hours ago
Hyderabad	Internet	11 hours ago
Hyderabad	Wi-fi	12 hours ago
Visakhapatnam	Internet	16 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manish Aggarwal (@ManishAggarwa11) reported 9 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

• 
  yogesh sherman (@yogeshsherman) reported 10 minutes ago

  @ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic

• 
  Haiku (@riceofsushi) reported 10 minutes ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

• 
  Lalith kumar (@lalithkumar_18) reported 12 minutes ago

  @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

• 
  s19hubham (@s19hubham) reported 14 minutes ago

  Hi @ACTFibernet - since there is a box installed in my house which uses electricity, the technician mentioned the units consumed for that will be refunded to me in my ACT bill. But that has not been adjusted. Can you please check and help? Account no 110806926073.

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 14 minutes ago

  @ACTFibernet Guys what is the way to have a conversation with a human agent at your end, Internet has been down for days now and all I get is your bloody bot telling me the ticket has been raised without allowing me to escalate.

• 
  Muba•••• (@Mr_MA_Fighter) reported 15 minutes ago

  @Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly

• 
  Tyler Rake (@Baap_koMtSikha) reported 17 minutes ago

  @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎

• 
  Victor Emmanuel 👑 (@VictorEmmanuelN) reported 18 minutes ago

  @ACTFibernet I think before you can fix this @jio_fiber can install a new connection!

• 
  AK (@akilankg) reported 21 minutes ago

  @ACTFibernet It's been 2 days since my internet connection went down. I raised a complaint, but there's no response yet. The ETR keeps getting extended repeatedly. When can I expect the restoration? This is severely impacting my daily business ops. SR10381716733674

• 
  𝕽𝖆𝖓𝖏𝖎𝖙𝖍 (@RanjTweets) reported 25 minutes ago

  @ACTFibernet what a Shame ..internet not working for straight 3 days no one attended or called . Just messqges from Act saying its taking longer . Rmp 9976855556

• 
  SPR (@SprEinfach) reported 28 minutes ago

  @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

• 
  Ishwar Achanta (@ishwarachanta) reported 29 minutes ago

  @ACTFibernet Bravo @ACTFibernet , 24 hours on and still no resolution. What gives? Seriously you cannot be this incompetent? It’s a simple matter of fixing whatever is broken, no rocket science here. It’s a waste of time and money taking you to consumer court. Just have to suffer you’ll!

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 33 minutes ago

  Again the Internet is down, what a waste of time @ACTFibernet

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 41 minutes ago

  @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.

• 
  VJ Saravana SP (@vsivasaran008) reported 41 minutes ago

  Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

• 
  Singh Ranbeer (@socialevil2002) reported 42 minutes ago

  @ACTFibernet Customer care is not telling me refund process.

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 44 minutes ago

  @ACTFibernet Since when you people are working its been a day and issue has not yet resolved. today i have been marked as LOP who is the responsible?? Why every time there is an delay for resolving it. #worstservice #internet #hyderabad

• 
  Indian🇮🇳 (@helperindeed) reported 44 minutes ago

  @ACTFibernet SR10181798065394 ACT internet cut every month. Reason given: fiber cut by regional & line manager. This is not service, it’s negligence. Stop excuses, deliver reliability. Customers won’t tolerate repeated

• 
  Cassius lay (@koushikadi) reported 46 minutes ago

  @ACTFibernet Internet down since 3 days. No resolution provided. No customer care support.

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 47 minutes ago

  @ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.

• 
  chinnikrishnan (@vchinnikrishnan) reported 48 minutes ago

  @ACTFibernet Internet access was down for more than 7 days severely disrupting our work Please let me know the process for claiming 7 days discount on my monthly charges

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 48 minutes ago

  I am not able to activate 3 months spotify subscription provided. Every time customer care executive is raising a new ticket. Provide me solution @ACTFibernet

• 
  Vi (@vicky2ooo) reported 51 minutes ago

  @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 53 minutes ago

  @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

• 
  Rashi Sureka (@badassureka) reported 54 minutes ago

  @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

• 
  Manish Aggarwal (@ManishAggarwa11) reported 57 minutes ago

  @ACTFibernet You want to say that you will not issue/activate connection without payment but with renew them without the consent of the connection holder and ask for payment. Don't you think it's totally injustice

• 
  Acs (@RagingAcs) reported 59 minutes ago

  Put in a request to shift connection 2 weeks ago. ETA on the ticket was 28th august. called support on 1st september. still havent got a call from agenst to shift the connection yet. @ACTFibernet @BandBajaateRaho

• 
  Murali Krishna R (@muralismash) reported 59 minutes ago

  ACT has pathetic service throughout my journey. My connection was disconnected on 10th july 2026. I requested for an intercity connection but customer care guys made blunders & I couldn't get connection in the new city. Till date no refund e1 after asset recovery. @ACTFibernet

• 
  Venky (@Venky2120) reported 1 hour ago

  Really a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet