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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 24% Wi-fi (24%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Visakhapatnam, Jodhpur, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.

CityProblem TypeReport Time
Hyderabad Wi-fi 9 hours ago
Hyderabad Internet 10 hours ago
Chennai Internet 18 hours ago
Hyderabad Internet 19 hours ago
Visakhapatnam Internet 21 hours ago
Jodhpur Wi-fi 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Inu_Minu
    Inayat ulla (@Inu_Minu) reported

    @ACTFibernet Your technical team disconnected my call. This is your service ? @ACTFibernet

  • chandra_38
    Chandra Prakash (@chandra_38) reported

    Ticket SR10180698824674 - this is my 20 plus complaint. Issue keeps on repeating. Act is not able to identify the issue. They just call and say they have fixed it. Which means there was some issue but it repeats. @ACTFibernet getting worse. Noticing it from past 2-3 months.

  • singhrohit513
    Rohit Singh (@singhrohit513) reported

    @ACTFibernet - SR11080684931534 .. Internet is down for 12 hrs now. The engineers claim that it was supposed to be active yesterday 10 PM. How much time you guys need, and is there any human I can connect with??

  • tirthankar_nitj
    tirthankar behera (@tirthankar_nitj) reported

    @ACTFibernet @ACT_Issues @FiberAct It's been more than 24hrs but my internet issue is still not resolved in Bangalore. Neither ur technician is answering the calls. I need a resolution ASAP. Ticket Id - SR10280707959234 #CustomerComplaint

  • thechitranshsr
    Chitransh Srivastava (@thechitranshsr) reported

    @ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching drom apple to act

  • imakhil09
    𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported

    @ACTFibernet Earliest is not 6 to 7 hrs after the complaint raised.

  • NikhilC12125226
    Nikhilll (@NikhilC12125226) reported

    @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

  • rahulpoddar77
    Rahul (@rahulpoddar77) reported

    @ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window

  • silentjackle
    Ravindra Pal singh (@silentjackle) reported

    I WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet

  • AdityaKLives
    Aditya (@AdityaKLives) reported

    @ACTFibernet you going to respond to my concern sent via DM or again send that same prompt response without addressing the issue?

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet service is pathetic in Vasanth Nagar Kukatpally area . No Internet since last night

  • SaurabhPatni_
    Saurabh Patni (@SaurabhPatni_) reported

    Act Fibernet has the worst customer service possible in Broadband services. No resolution whatsoever on whatever complaints you raise. Do not opt for Act Fibernet ever. @ACTFibernet @jagograhakjago @consumerforum_

  • Harshkitweets
    Harsh Chaudhary 🌞 (@Harshkitweets) reported

    @ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

  • Shubh_akar06
    thunder⚡flash (@Shubh_akar06) reported

    @ACTFibernet Act a/c 102804998602 I don't want your service please I'm tired now i want my money back. Your service team is so worst i can't deal with them in my work time. I bought your network for my mom and now I'm regretting for that decision.

  • trivediGaurang_
    Gaurang Trivedi (@trivediGaurang_) reported

    @ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.

  • Shubh_akar06
    thunder⚡flash (@Shubh_akar06) reported

    @ACTFibernet is the worst service provider ever, week back itself I bought there fiber network since then I'm facing issues yet no-one is responding service & engineering are so arrogant they don't reply nor takes your calls.. I'm regretting now

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Unable login with my account

  • ayanc97
    Ayan Chowdhury (@ayanc97) reported

    Anyone looking to book broadband don't ever go for @ACTFibernet They will lie to you that if you setup their fibernet box in your home with your electricity you will get waiver but 2nd month running there is 0 discussion about that, no mention of waiver ,and support ticket stuck

  • Prakydotin
    PrakyDOTin (@Prakydotin) reported

    The issue is still not resolved. Kindly reopen my Disconnection request ticket. Inefficient technicians and staffs in @ACTFibernet

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Worst service @DoT_India

  • nikhil91099
    Nikhil Kumar (@nikhil91099) reported

    @ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.

  • kharsha36
    Harsha Kollipara (@kharsha36) reported

    @ACTFibernet Internet is not working since this morning dated June 13th near HMT Colony Miyapur, not able to reach customer care and your website is also not reachable. Requesting to resolve this issue.

  • mallik015
    Naruto (@mallik015) reported

    Dear ACT Fibernet,@ACTFibernet you charge extra fees and late penalties, but your internet is down frequently and customer support simply disconnects calls without resolving issues. Very disappointing service. #ACTFibernet Stop charging extra penalties as late fees

  • Vakil__Saab
    Rahul Agarwal (@Vakil__Saab) reported

    @asaikk @ACTFibernet No reply on my issue also so far. Time to say good bye. Worst in case of customer support

  • rahulpoddar77
    Rahul (@rahulpoddar77) reported

    @ACTFibernet Issue is there again by the way, there is a new cut every day and your engineers have no clue and zero proactiveness from your side

  • samjoy10
    Saumyajit Guha (@samjoy10) reported

    @ACTFibernet is the worst, most #unprofessional #cheaters #ignorant I have paid for an upgrade 2 weeks ago and nothing has been done. Your local guys are not responding to calls @JioCare @airtelindia

  • gsrajah9410
    Rajah Ganesh G S (@gsrajah9410) reported

    @ACTFibernet I know about the ETR in the app. My question is why has the issue not been resolved for more than 12 hours. I am paying for entire month for a WORKING service. Please reduce my bill during next renewal for the time the ticket was raised until the time its resolved.

  • RipunjaySingh_
    Ripunjay Singh (@RipunjaySingh_) reported

    @ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon

  • krishmon29
    Krishna Mohan (@krishmon29) reported

    @ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic