ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (18%)
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Total Blackout (12%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Ajmer, Chennai, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore and Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Ajmer |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Hansraj
(@hansraj4000) reported
@ACTFibernet There is no issue, it's a simple cancellation request. At the very least please share a cancellation ticket number to track and close
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Bharath kumar
(@PVBharath14) reported
@ACTFibernet @ACTFibernet raised the ticket, ticket number is SR10159755196872. Kindly resolve the issue and install the router today.
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Vishnu Prasad
(@PrasadAp15) reported
@ACTFibernet worst service by the team, for shifting from one premises to other who will charge 650/- if u gonna charge then why dint u intimate this us before and Your executives says it will waved of and the other says no its applicable, are they trained??
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George Fredrick
(@GeeB2207) reported
@ACTFibernet I have no internet connection at my residence since yesterday afternoon. I had registered a complaint. Not a single person had called after calling the Local sales person he said he will share my number. At 9pm I get a call saying everything is resolved.
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Khawaja
(@KhawajaZ8) reported
@ACTFibernet SR10259750087492 Kindly resolve my problem asap, it's frustrating that my files are stuck in cloud and my work is stopped.
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Arnab Ray
(@arnabray02) reported
@ACTFibernet Internet not working since 16-Jul Friday. Resolution timeline against the ticket missed 2 times. Your local field team & customer care is unable to provide any resolution. Please check & let me if I should discontinue ACT services & shift to other service provider?
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Pavan K Gannabathula
(@PavanKumar_gpk) reported
@ACTFibernet What kind of customer service is this. Nobody bothered to look into my issue. Very disappointed.. Request For Shifting The Cx SR10159335322571 07/17/2021 11:04:46
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Karthik Gsk
(@Gsk1Gsk) reported
@ACTFibernet Obviously worst internet connection we have in India. Since morning no internet connectivity when I try to raise a ticket the app was supporting. Worst maintenance. Always Delay in Customer support. This need to be changed. 😡
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Aagaz
(@Aagaz52634437) reported
@ACTFibernet I have been trying to make a shifting request through the ACT fiber app and it's not working, i recently got shifted. Your app is garbage. It has been 10days now since I got shifted and your employees are just harassing me at this point. I even have an active plan.
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Shovan mukherjee
(@MukherjeeShovan) reported
@ACTFibernet waste internet service provider..
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Raj Kumar
(@Raj_Mrk) reported
@ACTFibernet Your team simply closed the SR without any resolution. What is this?
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Ankit
(@AnkitAKW) reported
@ACTFibernet I still haven't got any update from you. Why do you cheat customer by giving false commitments?
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Manindhar Sharma
(@ManindharS) reported
@ACTFibernetHYD @ACTFibernet I have booked for a new connection with Act on switch, paid the amount 6 days back, no update on the schedule for installation. Never expected such unprofessional approach by Hyderabad medipally sales team...
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Tausif Ali
(@TausifA18975088) reported
@ACTFibernet Hi, Team my internet is not working since two days, every month I am facing internet disconnection, I paid 6 month charge advance and I am repenting for making such decision. Ticket no is SR10159765534492. If my issue remain unresolved by tomorrow,Plz refund my money
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Girish Chugh
(@ChughGirish) reported
@ACTFibernet Your request SR11059777449242 is tentatively expected to be resolved by 7/19/2021 11:00:00 AM .. 24 hrs for internet not working.. Worst service ACT team and your call center team gets rude all the time..
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Sandra
(@MeSandy46) reported
@themoviedb @ACTFibernet Not only fiber net. vodafone Huawei is also not supporting. Jeez, what to do. Can anybody please give a solution to this problem?
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Shavan Sathe🇮🇳
(@Shavan2804) reported
@ACTFibernet Can someone please attend the complaint raised SR10259708304852. It's been 2 days out internet is not working. And I don't see any progress made on that.
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Dinesh
(@Manikanta_twt) reported
I agree you guys provide better internet service in Hyderabad. Please also maintain same quality of service even for "Refund Requests". It took almost more than 2months and yet unable to process the refund. Fix it! @ACTFibernet @ACTFibernetHYD @ActfiberC
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George Fredrick
(@GeeB2207) reported
@ACTFibernet I called back the person who had called me. However no response. I called again this morning he said he will fix the issue within an hour. To my dismay he is not answering the phone and it's getting frustrating. Can't keep skipping office calls. Can this be resolved
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Vamshikrishna Reddy
(@vamshireddy919) reported
@ACTFibernet after repeated requests instead of refund to my bank account you deposited it in act App which I cannot make use. Ur customer care is so irresponsible and negligent and always give vague replies in resolving said issue. 8143997878
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aditya
(@adityapuranam8) reported
@ACTFibernet idiot people , do you have any brains or no how dare you guys close the ticket even yesterday you closed it ,without the resolution even today you closed the ticket without the resolution and my concern , pathetic ******* service 🤮 @ACTFibernetHYD @BandBajaateRaho
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santhosh
(@santhumukka) reported
@ACTFibernet Internet completely down from morning.. Could you Pls resolve ASAP - Gajularamaram, Hyderabad.
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Arnab Ray
(@arnabray02) reported
@ACTFibernet Internet not working since 16-Jul Friday. Resolution timeline against ticket missed 2 times. Local field team & customer care are unable to provide any resolution. Please check & let me know asap if I should discontinue ACT services & shift to other service provider?
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A.Vinod Kumar
(@adhuvin) reported
@ACTFibernet you guys promissed to update my billing details in 4 daya and it's been more than a week now.. if you do not want to keep your promiss and lose a loyal customer let me know...
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Shovan mukherjee
(@MukherjeeShovan) reported
@ACTFibernet Worst service provider
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Karthik Gsk
(@Gsk1Gsk) reported
@ACTFibernet If this does not change I will change my network soon.
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Rakesh M
(@rakeshmandaloju) reported
@ACTFibernet @ACTFibernet How long will it take to resolve the issue. No one has approached me to talk about this.
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Ashish Sharma
(@ashish65k) reported
@ACTFibernet @ACTFibernet I never got any call from ACT fiber net I want to get my money back. Fake information given by the person who came to my home for new connection.
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மணிகண்டன் தமிழன்டா
(@PsychoManikanda) reported
@ACTFibernet paid 6months amount in advance. Now the internet is not working. When u guys going to fix it?? #balamalladi
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Sridhar Babu
(@sridharbabut) reported
@ACTFibernet raised complaint SR10459703207312 raised long back, so far no internet. It disconnects on alternative days, requested for disconnection so far no action. Disconnect...