ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 22, 6:50 PM GMT+5:30	0	0
May 22, 7:10 PM GMT+5:30	0	0
May 22, 7:30 PM GMT+5:30	0	0
May 22, 7:50 PM GMT+5:30	0	0
May 22, 8:10 PM GMT+5:30	0	0
May 22, 8:30 PM GMT+5:30	0	0
May 22, 8:50 PM GMT+5:30	0	0
May 22, 9:10 PM GMT+5:30	0	0
May 22, 9:30 PM GMT+5:30	0	0
May 22, 9:50 PM GMT+5:30	0	0
May 22, 10:10 PM GMT+5:30	0	0
May 22, 10:30 PM GMT+5:30	0	0
May 22, 10:50 PM GMT+5:30	0	0
May 22, 11:10 PM GMT+5:30	0	0
May 22, 11:30 PM GMT+5:30	0	0
May 22, 11:50 PM GMT+5:30	0	0
May 23, 12:10 AM GMT+5:30	0	0
May 23, 12:30 AM GMT+5:30	0	0
May 23, 12:50 AM GMT+5:30	0	0
May 23, 1:10 AM GMT+5:30	0	0
May 23, 1:30 AM GMT+5:30	0	0
May 23, 1:50 AM GMT+5:30	0	0
May 23, 2:10 AM GMT+5:30	0	0
May 23, 2:30 AM GMT+5:30	0	0
May 23, 2:50 AM GMT+5:30	0	0
May 23, 3:10 AM GMT+5:30	0	0
May 23, 3:30 AM GMT+5:30	0	0
May 23, 3:50 AM GMT+5:30	0	0
May 23, 4:10 AM GMT+5:30	0	0
May 23, 4:30 AM GMT+5:30	0	0
May 23, 4:50 AM GMT+5:30	0	0
May 23, 5:10 AM GMT+5:30	0	0
May 23, 5:30 AM GMT+5:30	0	0
May 23, 5:50 AM GMT+5:30	0	0
May 23, 6:10 AM GMT+5:30	0	0
May 23, 6:30 AM GMT+5:30	0	0
May 23, 6:50 AM GMT+5:30	0	0
May 23, 7:10 AM GMT+5:30	0	0
May 23, 7:30 AM GMT+5:30	0	0
May 23, 7:50 AM GMT+5:30	0	0
May 23, 8:10 AM GMT+5:30	0	0
May 23, 8:30 AM GMT+5:30	0	0
May 23, 8:50 AM GMT+5:30	0	0
May 23, 9:10 AM GMT+5:30	0	0
May 23, 9:30 AM GMT+5:30	0	0
May 23, 9:50 AM GMT+5:30	0	0
May 23, 10:10 AM GMT+5:30	0	0
May 23, 10:30 AM GMT+5:30	0	0
May 23, 10:50 AM GMT+5:30	0	0
May 23, 11:10 AM GMT+5:30	0	0
May 23, 11:30 AM GMT+5:30	0	0
May 23, 11:50 AM GMT+5:30	0	0
May 23, 12:10 PM GMT+5:30	0	0
May 23, 12:30 PM GMT+5:30	0	0
May 23, 12:50 PM GMT+5:30	0	0
May 23, 1:10 PM GMT+5:30	0	0
May 23, 1:30 PM GMT+5:30	0	0
May 23, 1:50 PM GMT+5:30	0	0
May 23, 2:10 PM GMT+5:30	0	0
May 23, 2:30 PM GMT+5:30	0	0
May 23, 2:50 PM GMT+5:30	0	0
May 23, 3:10 PM GMT+5:30	0	0
May 23, 3:30 PM GMT+5:30	0	0
May 23, 3:50 PM GMT+5:30	0	0
May 23, 4:10 PM GMT+5:30	0	0
May 23, 4:30 PM GMT+5:30	0	0
May 23, 4:50 PM GMT+5:30	0	0
May 23, 5:10 PM GMT+5:30	0	0
May 23, 5:30 PM GMT+5:30	0	0
May 23, 5:50 PM GMT+5:30	0	0
May 23, 6:10 PM GMT+5:30	0	0
May 23, 6:30 PM GMT+5:30	0	0
May 23, 6:50 PM GMT+5:30	0	0

May 23: Problems at ACT

ACT is having issues since 01:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (61%)
Wi-fi (27%)
Total Blackout (10%)
E-mail (2%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Chhindwāra, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.

City	Problem Type	Report Time
Bengaluru	Internet	51 minutes ago
Bengaluru	E-mail	58 minutes ago
Chennai	Internet	7 hours ago
Bengaluru	Wi-fi	9 hours ago
Chennai	Internet	13 hours ago
Bengaluru	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Shyam Mamidi (@mamidi_shyam) reported 2 minutes ago
@ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?
HAMZA EQUBAL (@EqubalHamza) reported 4 minutes ago
Everyone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.
anand (@BeardBiceps) reported 4 minutes ago
@ACTFibernet Your bot is so broken it needs 2 tweets to send a template response, yet still can’t provide a date. It’s been 5 days. Give me a concrete installation slot by today evening, or cancel this connection, process my full refund & I will be filing a formal complaint on @jagograhakjago
Kiran Vanam (@vanam_kiran) reported 5 minutes ago
@ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.
Ana anna na (@JoshuaThiek3) reported 6 minutes ago
@ACTFibernet why does it take more than 12 hours to fix it.
Parody (@madeshshyva) reported 8 minutes ago
@ACTFibernet It has already been 24 hours since I raised the complaint, and there has been no resolution from your side. No one has even contacted me to get information about the issue. Please resolve this at the earliest. Ticket no : SR10280385032924
Tanvir (@Tanvir49456662) reported 10 minutes ago
@ACTFibernet Trying to make a payment in your app and this full-screen Zippy ad pops up right in the middle, making it almost impossible to proceed This is during the critical payment step! Really poor design choice by your team. Kindly remove/block such popups during transact
mainak (@mainakgt) reported 11 minutes ago
@ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.
Anirudh (@IamRamAnirudh) reported 12 minutes ago
@ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407
anandvijayan (@anandvijayan) reported 13 minutes ago
@ACTFibernet i renewed my connection for 6 months . Not able to access as it says password wrong . Really irritating time to change . Anand Vijayan 10567115 . I am 10 year old customer
अंकुर (@bitsbeatsbreath) reported 14 minutes ago
@ACTFibernet 2 days, no resolution of my internet till now. Ticket id : SR10180264287824. I was told that it will be fixed by 14th May 2026, 10AM. No body came to fix it for the whole day. You do provide a very pathetic customer service.
Prateek Majumdar (@Prateek43522) reported 14 minutes ago
@ACTFibernet It still says "Awaiting for ETR". We don't have any visibility to the resolution time. This is really inconvenient for us.
Mr.Pikachu (@MrReeDood) reported 17 minutes ago
@ACTFibernet Internet down for 3 days. Your team asked me to either allow a junction box in my flat or disconnect the connection — this is after I already paid ₹3850 for 3 months. Either restore service or refund the amount. Connection ID: 103731600402
Anil Kumar Komari (@KomariAnilKumar) reported 22 minutes ago
Worst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come
S.Ahmad3099 (@ShahabuddinLko) reported 28 minutes ago
@ACTFibernet Dear Team, My internet connection has not been working for the last 2 days. Due to this, I am facing a lot of inconvenience in my work and daily activities. Kindly check the issue and resolve it as soon as possible.
ARUN (@tweets2arun) reported 30 minutes ago
@ACTFibernet I am awaiting a resolution to this matter. I am requesting a settlement and a refund for the unusable and pending days and I appreciate your response.
vikram choudhary (@jat_vikram47) reported 31 minutes ago
“@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet
sujith kumar reddy g (@sujithkumar_g) reported 38 minutes ago
@ACTFibernet more than 7 hours , I made 4 calls to your customer care, 5 calls to technician, absolutely nothing is done. Is this the way you deal with your customers? #badservice #actfiber #outage
akshath.k.r (@akshathkr) reported 38 minutes ago
@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
Ashish Dhaniwala (@thenameashish) reported 39 minutes ago
@ACTFibernet raised a service request SR10180147017186 on May 7,2025 regarding shifting of connection but no response or call has been received til ltoday and no technician has visited the premises. This is very dissapointing. Request you to please priortise this SR
Abhishek Bansal (@abhibansal530) reported 40 minutes ago
@ACTFibernet Either resolve by today or refund my money. I am fed up with your poor support
सरोज कुमार (@casarojkv) reported 45 minutes ago
@ACTFibernet your service has dropped to unbearable low level. I have raised 5 complaints in last 7 days and no resolution. This is a prepaid connection and just a unprofessional service from you. #worstinternetserviceACT
CHenchu kumAR Yeturu (@CH_AR_Y) reported 48 minutes ago
I’ll go with @ACTFibernet or @jio_fiber my neighbours are using their services with out any issues and a proper support team to resolve the issues in 3-4hours not in days.
sMmruti ranjan nayak (@smrutin_2007) reported 53 minutes ago
@ACTFibernet @ACTFibernetHYD I have sent multiple emails to your team, but till now I am only receiving an automatic reply stating that I will get an update within 24 hours. However, my problem is still not being resolved and i am not receiving any proper response from your end
अंकुर (@bitsbeatsbreath) reported 54 minutes ago
@ACTFibernet Issue resolved. Thanks. Please make it quicker next time.
Reacher🗿 (@neutralfanTFI) reported 55 minutes ago
@ACTFibernet since yesterday internet is not working in my locality. Multiple users are facing no internet issues and slowness. I have raised ticket - SR10180383329654 for the same and no consolidated action has been taken so far. Please check on priority.
Biplaww V (@biplawvishal) reported 56 minutes ago
@excitel_rocks going to take new Excitel connection, restrain. it's ok, but once connectivity issue, u have no option. u can't raise complaint. App will say checked, it's working. U go for chat, that will waste ur 30 mint. No redressal. Pathetic. Go with @ACTFibernet
Harmanjit Gill (@HarmanjitGill5) reported 56 minutes ago
@ACTFibernet Your service is extremely pathetic. Your call backs always get disconnected. I’ve been facing a connectivity issue for almost a month now and your “technicians” and “experts” are clueless about the issue. Please help. Or else please cancel the connection and refund.
Chintan Puggalok (@chintanpuggalok) reported 58 minutes ago
hey @airtelindia 1. your service goes down wo any prior info 2. your engineer does not come on the allocated slot and misbehaves when called please improve your service or i will have to go with @ACTFibernet
Kiran Vanam (@vanam_kiran) reported 58 minutes ago
@ACTFibernet Still the issue was not resolved. Can you pay the penalty.I have made you advance payment for three months. #WorestActfiber