ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Maya Dollas
(@Pseudosexular) reported
Priorities company policy above the customer needs! Ignoring customers and make them hold too long and not provide reply on the support Act Fiber Net is crossing SBI ! Sbi: post launch Act: tomorrow @ACTFibernet
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madhavarimilli
(@madhavarimilli) reported
@ACTFibernet I have provided my details but I have not received any call from your side. Useless service
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Bikram Malla
(@iBikku) reported
@ACTFibernet what the heck is going on there? it's more than 8 hours no sign of restoring the service? SR raised morning itself SR10361896249032
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Yeshwin.K
(@yeshwin_k) reported
@princeofdwaraka That's why @ACTFibernet is best in service and even speed... Atleast for me.
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Anil Kumar
(@anil0770077) reported
@ACTFibernet my internet is not working from morning please resolve it ASAP every week wire is getting cut or I'll cancel the connection
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Ramesh Pasunuri
(@rameshdilro) reported
@ACTFibernet hello dear bosidike , I'm keep on sending messages .. net is down since yesterday .. no action has been taken..
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kk
(@kumar_krish) reported
@ACTFibernet @ACTFibernet It is more than 12 hrs since this complaint was brought to your attention . The promised call from your side is yet to happen!! Issue still unresolved . Disappointing service !
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kk
(@kumar_krish) reported
@ACTFibernet thread 2 of 2 excuses like they are yet to get permission for relocating junction box are being given !!! I am unable to appreciate the lack of empathy of your customer care to the issue being faced by us as your customer . Appreciate your prompt intervention
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Dhanya Bhaskaran
(@Dhanya_B) reported
@ACTFibernet Why do you provide temporary fix? Internet is again down.
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Moraad Ali Khan
(@Moraadkhan) reported
This is my fifth complaint for the same problem. Is this the way you @ACTFibernet provide service?? Ticket no SR11061847899722
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Lakshmanan
(@lakshmanan1698) reported
@ACTFibernet Need to change my billing pattern to monthly bill, no response from your customer care team for the past 3 days, Please check this in priority.
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Dhanya Bhaskaran
(@Dhanya_B) reported
@ACTFibernet Pathetic service in our area. I prefer to unsubscribe.
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madhavarimilli
(@madhavarimilli) reported
@ACTFibernet my userid is 11455884 you guys have changed my plan without my consent to 300 Mbps. I am going to disconnect my connection next month as Mr Sunil from retention team is saying no refund will be provided. He is threatening me that my service will be disconnected.
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Pulkit Jain
(@jpoly29) reported
@ACTFibernet ridiculous service. We had asked the 6 month plan to be activated and after a month it is still monthly plan activated leading to higher bill amount. On top of that Mr Azam from the customer care talking rudely and not wanting to understand the issue.
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∞ G 🇮🇳
(@Rockstter) reported
@ACTFibernet Wrong. Temporarily fixed but not working again today. I've reopened the ticket. No action on my account cancellation request either. @TRAI @DoT_India do you have a mechanism for intervention when service is not delivered by telecom/internet service providers.
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KarTHik BuDdY YsR
(@karthysr17) reported
@ACTFibernet I'm expecting a call back as soon as possible. How many times do I need to follow up the complaint number... Each time just saying it will be sorted before 24 hrs.. now it's more than 24hrs.. I had registered by 5pm by yesterday when I called they told that I registered by 6pm
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Mani
(@manii20) reported
@ACTFibernet Pls do tell your new customer that U don’t provide any service on Sunday if they lose internet connection due to external reason. Facing prob. from the last 3 days. 2day again, no internet since 12 PM and have been told it can’t be resolved until 2morw. Done with you
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Rishi🇮🇳
(@rishi403) reported
@ACTFibernet such an useless, pathetic,3rd class service provider you are my connection (account no. 110380408905) is not working since afternoon ,i am just waiting for the resolution frm last 12 hours but still its not getting resolved
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Vellat
(@Vellat2) reported
@ACTFibernet Begin with fixing your app. Make it customer centric.
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N.L Bharadwaj
(@KnlNitin) reported
@ACTFibernet You will not solve my problem and wait till due date and add late payment fees next month bill.. that's how you work.
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Chidakash Sugandhi
(@ChidakashS) reported
@ACTFibernet ticket number SR10161849517062 no resolution 48hrs+ have online classes/exams
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Syed Rasul
(@SyedRasul26) reported
@ACTFibernet No connectivity since morning. No proper response from customer care even after raising service request.
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ASHOK K TEKURU
(@ASHOK4CMA) reported
@ACTFibernet Now today your executive saying that, that too after I called him multipke times, saying that there is router issue, I requested him to provide new router and I will pay for that, he recklessly answering that is not his job
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Shashwath.T.Gowda
(@shashwath_t) reported
@ACTFibernet Act was good until today. That's because it's been down since morning and no one is attending the calls. The message said it would be alright by 3 pm today, but no sign of internet yet. I wish I never chose this.
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kk
(@kumar_krish) reported
@ACTFibernet SR 10261888414812 - I had provided all the details you had sought 14 hrs ago and the promised call back is yet to happen nor the problem resolved !! Are you guys serious about customer care ?
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Nichu
(@nisanth3) reported
@ACTFibernet I have cancelled my act plan on 27 Aug, still no one came to collect the router. Without that I am not getting refund. When ever I call customer care they are sayin it will be solved in 2 days.. but it's 9th day! How I will trust and buy ur service again
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Rishi🇮🇳
(@rishi403) reported
@ACTFibernet such an useless, pathetic,3rd class service provider you are my connection (account no. 110380408905) is not working since afternoon ,i am just waiting for the resolution frm last 12 hours but still its not getting resolved.
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Ram
(@EnD_oF_ChApTeR) reported
Dear @ACTFibernet, Please look into SR10361917926312. Internet not working since yesterday night. We have dependency on internet due to work from home.
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KarTHik BuDdY YsR
(@karthysr17) reported
@ACTFibernet What kind of service is this It's been more than 24 hrs since I registered my complaint regarding my connectivity issue.still nobody called.. then why your service person told that it will be sorted out before 24hrs. SR10361873486282 my complaint number
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Ram Kasi
(@ramu_til) reported
@ACTFibernet Chennai is one of the worst customer service orgs I have seen. They promise a lot but do nothing. You cannot even reach them easily to complain.