ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vishal Sharma
(@imvishal154) reported
@ACTFibernet The internet in Yemalur Kempapura Main Road has been down for last 2 hours. Please bring it back up asap. Registered Mobile : 9710983284, Sarthak Rout.
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Phanihar Kattamuri
(@Phanihar1) reported
@ACTFibernet Still wondering how can you fix this again with a tape ?? Even without knowing any additional information about me and my location?
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Mohammed riyaz ali
(@Mohamme16541905) reported
There is no Internet since morning @ACTFibernet . Ticket has been raised it's been 8 hours still the issue didn't resolved. Ur technicians and Customer care executive doesn't have time to talk with the concern people's. Let me know the reason #actfibernet #hyd
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Deepu Pradeep
(@pradip_idiot) reported
@ACTFibernet @TRAI Team please help in such a irrospensible team , 2 weeks back @ACTFibernet team took money ₹5.6k from my end for new connection till now there is no connection no call from team, I requested for refund but no action from team. Please help in from this crisis 🙏🙏🙏
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Gowtham Mano
(@GowthamMano2577) reported
@ACTFibernet so you won't accept ur mistake, for one day my LOP will be 4K, will u give that..?? see i am not just blaming u, try to understand from our end, getting money without proper service is what..?? pls say that. we demanding for what we pay, don't u forget it.
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Jasman Singh
(@JasmanS24858622) reported
@ACTFibernet I have raised multiple srs in past 10 days. Tickets are just being closed, issue still remains unresolved. How many times do I raise an sr for the same issue. Probably will disconnect today if my issue does not gets resolved today. Your customer support is dumb
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Paramjit Bhutia
(@BhutiaParamjit) reported
@ACTFibernet Cancelling the connection request. No response from your team. Worst service. I don't know what the escalation is about. From Thursday the payment has been made. But no action till now.
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Mahesh kumar
(@thenameismk) reported
I ordered a new connection when they promised the same day of installation and also forced me to pay 6 months of rent in advance , but Act Fiber Network (@ACTFibernet) does not keep their promises, and the executive never picks up the phone. I had such a bad experience from ACT
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Ragjaya/Ramesh
(@RagjayaRamesh) reported
@ACTFibernet my customer complaint is a week old inspite of several reminders neither I received a response nor my issue is resolved. Pathetic. Customer care is customers ignored
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Shivam Srivastava
(@shivam3012) reported
@ACTFibernet Really pathetic service... No internet and no customer support. Whole apartment is facing outage and the estimated resolution time keeps on increasing. Are you guys planning on doing something or should we switch to @airtelindia ? #actsucks #patheticserviceact
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Mohammed riyaz ali
(@Mohamme16541905) reported
@ACTFibernet Still the issue doesn't resolved. Is this what ur services are?
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Sahil Gulati
(@SahilGu02998407) reported
@ACTFibernet What the hell is happening with my recharge every time. Every time I do the recharge and I have to call the customer care to get this updated or resume my services. Apart from this today dated 19-9-2022, I called one of your executive Saba, she talked to me rudely.
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white hat
(@whitehat347) reported
@ACTFibernet Hi Act Team, I reactivated my act connection and paid for 6 months straight, have been requesting for a router for almost 10 days now but no response from your side.Pathetic customer support, no calls from supervisor even after requesting. Probably will disconnect.
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S V RADHAKRISHNAN Sirugamani
(@SSirugamani) reported
@ACTFibernet Resolved but with lots of efforts and follow up. Still ACT Fibrenet should reduce the stipulated time for rectification from 24 hours to 1 or 2 hours . When Electricity Boards resolves issues within 1 hour of complaint, ACT Fibrenet should not take 24 hours for resolution
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Phanihar Kattamuri
(@Phanihar1) reported
@ACTFibernet My actual internet cable was diverted to another user and the wire was taped recently due to this my Router was not working and unable to pick the specified speed. I want act to restore my connection properly. I tested my unit with another cable it is working fine.
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Bharat Bagrecha
(@bharat_bagrecha) reported
DO NOT EVER BUY @ACTFibernet The network was giving us issues for past couple of days and we raised a complaint with the company about the same. At first, they said they will send some technician, which has not showed up till date.
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Harsha Reddy G
(@HarshaHarley) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet internet speed drops down frequently and when raised a ticket the contact person asks us to play YouTube video and check speed test. For that moment it works. Later againthe speeddrops down. It hapend with customersupport executive multiple times. Userid:102656406176
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Blessing
(@BlessingW) reported
New week, same old problems with @ACTFibernet SR10365913637734 is still unresolved. Service down since morning and my office work is severely affected.I have been so cooperative by letting you install the junction box in my house premises and yet this is how you repay.#SayNotoACT
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Raja Gajendran
(@raja_gajendran) reported
@ACTFibernet Internet is not working. Can someone call me immediately. Tried contacting customer service no response!
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Pradeep Reddy Ambala
(@prambala) reported
@ACTFibernet There is no resolution provided but the request was closed, I am not interested to keep raising a request. I am fed up with the service provided and asked for closure and revert my amount on a prorate basis, but as per your team that is not possible hence I need to bear till end.
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Haricharan
(@boganatham) reported
@ACTFibernet I am not sure what sort of customer care professionals you hire, they are not there to resolve anything other than reading the ticket comments which is generated. I have an issue with internet and the SLA for it is 27 hrs do find the ticket SR10265912190474
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vipin
(@vipin26786200) reported
@ACTFibernet Internet Not Working Last 2 days, I have already paid 6+1 month bill and your billing team has changed my plan to monthly plan without my consent, and now I am getting message to pay monthly bill however I already paid 6 month bill in advance.
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Rishabh Saurabh
(@imrisu) reported
@ACTFibernet Still no update on issue fixing?
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Nitin Kadam
(@kadam1355141) reported
@ACTFibernet from morning I have call your representative and raise sr requested for connection issue still no response now it high time to wait for so long don't test the some one patience
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Preetham yadav
(@Preethamyadav9) reported
@ACTFibernet solved my issue?
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chandran
(@ChandruChandy95) reported
@ACTFibernet Dear @ACTFibernet u ppl r keep on irritating vt regular calls frm ur ppl. Don't no y m getting call evn aftr closing of my account. Pls educate ur employees to handle Customer database b4 calling They r calling me fr requests which I gave on 25.8.2022 This s ridiculous
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Rishabh Saurabh
(@imrisu) reported
@ACTFibernet From yesterday evening internet connection are unavailable, first resolution window was today 9am-12pm with technician visit to see the issue, now shifted to 9pm without any technician visiting to see the issue. #Pathetic service, #unprofessional SR10265911324344
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Spandan Dev
(@COOLsPANDY) reported
@HathwayBrdband what shall i do now i paind for upgradation and your executive promised for upgradation and no one is helping me at all, you people dont know the loyalty of customer, is this the time for switching to @ACTFibernet as you people dont understand vustomer pain
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Bharat Bagrecha
(@bharat_bagrecha) reported
DO NOT EVER BUY @ACTFibernet . The network was giving us issues for past couple of days and we raised a complaint with the company about the same. At first, they said they will send some technician, which has not showed up till date.
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Gowtham Mano
(@GowthamMano2577) reported
again interrupt in internet service for 2 days, don't know you people doing, **** @ACTFibernet, don't know how u digesting our money without giving proper service, instead of looting money like this, u can beg or do something to earn money. SR10365912652524 is my complaint id.