ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Trichūr, Bengaluru, Coimbatore, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Internet	3 hours ago
Chennai	Internet	4 hours ago
Hyderabad	Internet	9 hours ago
Trichūr	Wi-fi	9 hours ago
Bengaluru	Wi-fi	13 hours ago
Coimbatore	Wi-fi	23 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Atul Kumar Dugar (@Atul_2206) reported 10 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 11 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  karthik valluri (@vamsivallurik) reported 11 minutes ago

  @ACTFibernet I will await resolution on this. Thanks

• 
  Pushpa (@PushpaMuthyam) reported 12 minutes ago

  1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF

• 
  Balaji (@BalajiSpectat) reported 14 minutes ago

  No internet for last 7 hours. When called local technicians, no reaponse from technicians. When will it be resolved? Ticket no: SR10380773052294 @ACTFibernet @FiberAct WORST SERVICE.

• 
  Sriram (@Sri_Hxor) reported 16 minutes ago

  @ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.

• 
  Vivek నాళ్ళ (@NallaVivek) reported 16 minutes ago

  @ACTFibernet @ACTFibernetHYD if there is anything worst than **** then ur customer care is more worst than that. Your care rep mutes the call, cuts call. You should be ashamed of yourself for calling a service provider! what a **** company you are running

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 17 minutes ago

  @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection

• 
  Atul Kumar Dugar (@Atul_2206) reported 17 minutes ago

  @ACTFibernet What do you mean by earliest timeline? I'm experiencing inconvenience from the past 3 days... Still there is no solution or communication from your end. In recent times, your service has been pathetic. #pathetic

• 
  ismail baumran (@ismailbinomer) reported 19 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved and No response from your support team. Will get resolved today or not?

• 
  Pushpa (@PushpaMuthyam) reported 20 minutes ago

  @ACTFibernet 45 days 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc-101799520914. When do I get my money back? @jagograhakjago

• 
  rahul thakur (@rahulthakur000) reported 21 minutes ago

  @ACTFibernet When are u trying to reach? You and your customer service both are liar and pathetic as usual.

• 
  Bharat Agarwal (@honestconsumer7) reported 22 minutes ago

  @ACTFibernet there was no follow up since morning, earlier when i had @airtelindia broadband they used to resolve issues within an hour.

• 
  haridharan (@haridharankumar) reported 23 minutes ago

  @ACTFibernet horrible service. .it's been a week since I subscribed to WO103806211872 for a new connection but no single representative of you showed up till date...it's highly humiliating for putting my trust in you people...@jagograhakjago kindly look into it..

• 
  Sachin Jain (@jainsachin1201) reported 24 minutes ago

  @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

• 
  Rajah Ganesh G S (@gsrajah9410) reported 24 minutes ago

  @ACTFibernet I know about the ETR in the app. My question is why has the issue not been resolved for more than 12 hours. I am paying for entire month for a WORKING service. Please reduce my bill during next renewal for the time the ticket was raised until the time its resolved.

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 26 minutes ago

  @avdeshho59 @ACTFibernet @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Nation1st (@UrsVz7) reported 31 minutes ago

  @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

• 
  Sachin Jain (@jainsachin1201) reported 32 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  டி.அருள்செழியன் (@darulchezhian) reported 32 minutes ago

  @ACTFibernet, your customer service has only one achievement: making customers regret choosing your service. My internet has been down since yesterday despite repeated complaints, and there's still no resolution. Is this the service you promise? #ACTFibernet

• 
  Ayam Srivastava (@AyamSrivastava) reported 32 minutes ago

  @ACTFibernet Internet down since last night, no resolution yet, technician delaying visit. Look into it, service req : SR10280730898874.

• 
  yogesh sharma (@Yogesh_mr7) reported 34 minutes ago

  @ACTFibernet your ****** service keeps on getting disconnected is there a permanent fix to this

• 
  Binurary Numstring Hexamonim (@rajadhirajSam) reported 47 minutes ago

  SR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 48 minutes ago

  @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

• 
  Abhijeet (@vAbhijeet07) reported 51 minutes ago

  @ACTFibernet i want to disconnect from this pathetic service.

• 
  Chirag S ♥ (@iChiirag) reported 56 minutes ago

  @ACTFibernet Service Request SR10280761318224. The appointed POC for my Residenxe society Mr Dharamraj is absolutely unprofessional. A lier who cant meet his own deadlines and then he blocks your numner when yoi trybto followup. Please guide me with serv termination process

• 
  Nilesh Patel (@NileshP28391464) reported 60 minutes ago

  @ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?

• 
  @RK-Livelaw (@ravi91272) reported 60 minutes ago

  @ACTFibernet - Pathetic service..the network is down since yday noon still unattended..the customer care numbers r available - limited hours..getting thru is a big challenge. Vtg grt difficulty opened a ticket to know etr is 1 day.Internet is so critical but resolution 1 day.crap

• 
  SYED SALMAN (@salmantheboxing) reported 1 hour ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

• 
  SYED SALMAN (@salmantheboxing) reported 1 hour ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812