ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Pune, Chennai, Hyderabad, Bengaluru, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 2 hours ago |
|
Chhindwāra
|
Internet | 7 hours ago |
|
Chhindwāra
|
Internet | 9 hours ago |
|
Pune
|
Internet | 14 hours ago |
|
Chennai
|
Wi-fi | 15 hours ago |
|
Chennai
|
Internet | 15 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sriram Rajaram (@Sriram0508) reported@ACTFibernet Mesh network installation pending since 5 days. Pls check and install at the earliest.
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just being honest (@beingmejst) reported@ACTFibernet Still no internet. Seriously, this issue has been going on since yesterday 5:30pm and still not resolved yet. I was told someone will contact me but again no contact from anyone from ACT not any new update if anyone is even working on the issue or not. Please fix this issue asap.
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Sriku P (@SrikuP93) reported@ACTFibernet @GandlaRohit1239 @ACTFibernet PLEASE RESOLVE AND RESTORE INTERNET CONNECTION BEFORE EVENING...TICKET NO - SR10180984540284 #pathetic customer service AS ALWAYS!
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imAkhil (@saiakhil_09) reported@ACTFibernetHYD @ACTFibernet Facing frequent internet outages with ACT Fibernet yet again. I've raised another ticket, but this has become a recurring problem. Other ISPs in my apartment are working fine, while ACT users continue to face repeated disruptions. Very pathetic
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Anustup Das (@AnustupD) reported@ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal
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ashish mishra (@talk2ashishm) reported@ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this
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Nitin Machindra Rakh (@nitin1rakh) reported@ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago
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Sharath (@thisissharath) reported@ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Frequent internet disruptions, 15th June and now 1 July. Pathetic service from #actbroadband #fail #avoidact
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Looks like its time to try @airtelindia broadband, @ACTFibernet sucks big time #avoidact #fail
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Prashant Kumar (@Prashan39394527) reported@ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.
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Sairam Veera (@saiveera8) reportedDear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days passed No Refund yet. @jagograhakjago
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Nobel Sage (@jonahnevil) reportedWhy the shifting process in @ACTFibernet sucks...it's totally irresponsible engineer working ...not even a link was proper to raise the shift request ..the irony is the shift place for connection is just 30m away from my current location..I do have late might meeting Idkwhattodo
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manish kundan (@manishkundan01) reported@ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService
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ice (@kafkaonthefloor) reported@ACTFibernet Wi-Fi has been down since morning. I’ve raised multiple tickets. No response from your team. No calls get thru your fake numbers online. What sort of service is this ??? Fix this or cancel my connection
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Pulcher (@pulcharr) reported@ACTFibernet Never mind. Today I booked another ISP. Moving away from your pathetic service forever
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saravanan s (@ssaravananmechg) reported@ACTFibernet I have raised disconnection request 2 times but your side not initiated any action.what you think about the customer? What ever you do on your wish?...@DoT_India @TRAI .least bothered about customer...
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Karthik (@KarthikeyanS01) reported@ACTFibernet Please consider this email as an official request to cancel my connection. I do not want to pay anything as I have validity till 22nd July. Kindly cancel the connection and clear your routers. I do not want your services anymore. Most unprofessional bunch of people.
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported@ACTFibernet Someone had called me up when I was in a meeting. I had requested to call back after an hour. I never received any call again!
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Unfiltered Pahadi (@sidhePaHadseee) reported@ACT_Issues @ACTFibernet Continuous internet outages. This morning, the electricity department cut the internet cables. All service providers had to replace the wires. Your service is pathetic despite 100 calls, you still don’t have the time and manpower to resolve the issue.
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ThinkWithPrashant (@Pro_ShantTweets) reported@ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.
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Vigneshkumar Parameswaran (@vigneshvicky456) reported@ACTFibernet Hi Team,It's been 24hours now, still my internet is down and for my entire area, No response from CSR and the field engineer number is switched off. The SO CALLED MANAGER GAVE HIS NUMBER FOR ANY ISSUES was very rude on the call yesterday and now not even responding.
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Deepak Pal (@Deepakpal) reportedHey @ACTFibernet 2nd instance of no internet in a week. Can you please help resolve the open ticket. Thanks
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MJ (@MJ_199318) reported@ACTFibernet @ACTFibernet Such delay constitutes deficiency in service. Kindly ensure immediate resolution, failing which I will be constrained to initiate appropriate legal action and seek refund with compensation. #ACTFibernet #ConsumerRights
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet 17 hours of Internet outage - not acceptable in this day and age #fail
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Manirajan S Kannan (@ManirajanKannan) reported@ACTFibernet very very poorest support, It's been three days still you couldn't fix the issue. #WorstServiceEver
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Canute Angelo (@08aca24) reported@ACTFibernet I called sales 4 times. Spoke with 4 different people. The first lady's name i did not get. She was very rude. She did not understand the issue and kept saying it cannot be done today. Then came Merlin, who promised to get a supervisor online.
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Uday M (@muvr) reportedI have raised a complaint that my Internet is not working on 30/6 with the Service Request SR10180954236174. The issue is still not resolved. Worst Customer Service. @ACTFibernet @ACTFibernetHYD @FiberAct
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Pratik Dhoot 🚀✨ (@pratikdhoot23) reported@ACTFibernet Wifi not working, blue light shows up since 36 hours Raised ticket, spoke 3 times on CC waited 30 min each time to connect to an agent, still no use Waited all day for technician to fix it Please help out, didn’t expect such pathetic service SR10180978587984
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY