ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bhubaneshwar, Chennai, Chhindwāra, Bengaluru, Delhi, Kanpur, Coimbatore, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 14 hours ago |
|
Bhubaneshwar
|
18 hours ago | |
|
Chennai
|
Internet | 20 hours ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Pranav Pethe (@Eminence01) reported@ACTFibernet @ACT_Issues You really need to get your act together.. from being so dependable, we have had almost 5 outages in the last 3 months of a few hours everytime.. Address - Prestige Sunnyside Elm, Bangalore 103 with no permanent fix!!
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rajath salian (@salian_rajath) reported@actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet Irs been morethan a week now. Still there is no resolution. It seems you only give the resolution for public grievances. Let me open another grievance.
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karthik alagan (@karthikalagan) reported@ACTFibernet — Is this how you treat paying customers? Ticket SR1108149816874 was raised for an internet service issue, with an ETR of 8 Aug, 9:00 PM. Yet customers are left without a working service and expected to keep chasing support for basic resolution.
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ashwinu (@ash_winu) reported@ACTFibernet I’m continuously facing fiber cut issue in this area, every month raising ticket for fix but not seeing proper resolution current no - Fiber Cut SR11481401539554, also hanging cable, App doesn’t support to raise ticket.Thinking to change service,please take action
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Shahnur Siddique (@siddique725) reported@ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?
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விவசாயி (@Vairavan_V) reported@ACTFibernet Yesterday afternoon connection resumed. Again today morning connection cut. Very good service?? Entire July month no proper internet we used Extend for one month or cancel my account
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Chandan R Abhishek (@badassbomman) reported@ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.
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Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported@ACTFibernet The issue is still open. Kindly connect with the technician and let me know the current status honestly. Either you guys have not planned for this rainy season properly and are shortage of man power or just straight incompetent. Kindly take a look into this urgently!
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Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet @ACTFibernet The pathetic quality of service is at display again, there's no internet and ETA to fix it by 1 pm has elapsed again.. if there was competition to be come worlds worst ISP you're KILLING IT
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet . I intend to seek an alternative internet service provider. Please refund the amount. You guys always fail to resolve with the ETR. @ACTFibernetHYD
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Tal (@singhtal92) reported@ACTFibernet @ACTFibernet i have logged a formal complaint with National consumer helpline. The Grievance no is 9881413. Good luck explaining your failure to the government.
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karthik alagan (@karthikalagan) reported@ACTFibernet — SECOND PUBLIC ESCALATION I raised ticket SR1108149816874 over 2.5 days ago for my internet service issue. ACT committed an ETR of 8 Aug, 9:00 PM. That deadline has passed, and the issue is STILL unresolved. I already raised this publicly yesterday.
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T.G. (@ldiotNo1) reported@ACTFibernet great. no interest in learning anything. sending me off is not going to solve your issues. good luck guys.
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orangesodashawty (@lawnamiiiii) reported@ACTFibernet why ******** is your dumbass internet not working again? actual dogshit service, scam *** company. switching to airtel asap
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Mithil Khanter (@mithilkhanter) reported@ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it
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S S Chandran (@SSChandran82) reported@ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.
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Rushikesh Bhagat (@rushibhagat) reportedExtremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet
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FinProfz (@Finprofz) reported@ACTFibernet Pathetic . No resolution till now @jagograhakjago
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veerarock (@tangelea) reported@ACTFibernet @FiberAct Worst support experience. Reported the issue yesterday at 5 PM, but still no response. Technician Sravan(8712606419) disconnected my call and isn’t answering. Support team keeps giving scripted replies instead of resolving the issue. Unacceptable service.
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whykksing (@singhyugesh) reported@ACTFibernet love this game that you are playing. "Revision of ETR". 30 Jul 26 - 0900-1300, 1600-1930, 1930-2100. Latest is 31 Jul 26 - 1930-2100. In the meanwhile, visit by 3 technicians. Problem explained to all of them. Wonder when will u get tired of this game.
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𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported@ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.
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Venkat (@venki6047) reported@ACTFibernet is a pure scam, continues to disappoint with frequent service disruptions and poor support. Tickets get auto‑closed, callbacks never happen, and even basic service quality isn’t maintained. Customers deserve better, would not recommend this provider. #worstservice
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Uday 😛 (@Saibrahmam5) reported@ACTFibernet anyone considering this. save yourself the frustration. Choose @Airtelxstream4 or @jio_fiber instead. Their service and customer support are far more reliable than this pathetic experience.
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Kumar Srinivasan (@kumaranna) reported@ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment
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KALPANA (@kmkalpana2000) reported@ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!
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aniruddha date (@_AniruddhaDate_) reported@ACTFibernet Seriously disappointed with the service, even before getting started. I requested a new connection two days ago, paid the full amount upfront, and no one has come to install it yet. The guy who handled my request has also stopped responding.
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MR KAATS (@mr_kaats) reportedu promise reliable service, yet my connection is disconnected repeatedly bcause u don't have permission/space 2 place ur junction box. Tat's ur infrastructure problem,not mine. Stop making customers suffer for ur poor planning. Approve cancellation request I raised. @ACTFibernet
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!