ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (62%)
• Wi-fi (26%)
• Total Blackout (9%)
• E-mail (1%)
• TV (0%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Chennai, Chhindwāra, Bengaluru, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.

City	Problem Type	Report Time
Hyderabad	Wi-fi	23 hours ago
Delhi	Internet	23 hours ago
Chennai	Total Blackout	24 hours ago
Chhindwāra	Total Blackout	1 day ago
Bengaluru	Internet	2 days ago
Bengaluru	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aakash kumar Puri (@aakashkumarpur1) reported 4 minutes ago

  @ACTFibernet ETA please? Almost 24 hours have passed post sending you folks a tweet and more than 15 days have passed waiting for resolution! Also; tried calling your area TL (Nallagandla); he doesn’t seem to respond or neither call back. What are you folks up to?

• 
  veerana gowda (@veeransg5) reported 7 minutes ago

  @ACTFibernet Please note that this ridiculous problem of not being able to find a power source for the junction box is completely unacceptable. It is blocking my work, and I do not wish to continue as a customer of this internet service provider if the issue is not resolved by Monday.

• 
  mohammed ateeq (@ateeqsinwan) reported 13 minutes ago

  @ACTFibernet Tomorrow again Monday we have lot of office work, it will be bad problem

• 
  M D S R (@Mudassi71375896) reported 15 minutes ago

  @ACTFibernet Since 4 to 5 days there is no internet, My office is shut down. But you people not taking care

• 
  Snehil S Ambastha (@Snehiltweetos) reported 16 minutes ago

  @ACTFibernet I have sent my ACT account ID via DM. Please resolve the issue ASAP

• 
  Rahul Sadekar (@sadekar_rahul) reported 16 minutes ago

  Act internet is down from last 3 days. No response from support team. But they can sent the bills on time Ticket id : SR10280008717624 @ACTFibernet

• 
  Manish Kutagal (@manishkutagal) reported 17 minutes ago

  @ACTFibernet @ACTFibernet It is not acceptable to ask for 48hrs to fix a broken line, that too in a city like Bengaluru

• 
  M D S R (@Mudassi71375896) reported 17 minutes ago

  @ACTFibernet Dear @ACTFibernet I'm going to disconnect your service from now, if I'm not getting a solution within 1 hour, Because of irresponsible behaviour and services.

• 
  veerana gowda (@veeransg5) reported 18 minutes ago

  @ACTFibernet Just don’t waste my time. If you cannot provide an alternative solution, I intend to subscribe to another internet service provider.

• 
  James Raj (@idharmahere) reported 21 minutes ago

  @ACTFibernet Whats the status of SR10280004682834 Issue still not fixed for past 3 days

• 
  Shaiju R (@ShaijuR12) reported 22 minutes ago

  @ACTFibernet Day 5 issue still not fixed Ticket# SR10280007865474 no response from any one

• 
  Harshal (@HRaverkar) reported 23 minutes ago

  @ACTFibernet @MIB_India @JM_Scindia Shared details via private mesage. Now can you solve this issue within today ?

• 
  Arun Bhola (@arunbhola1993) reported 23 minutes ago

  I am not receiving internet from the last 24 hours and engineer is not working, I have not received any call for resolution. I made a call at office, worker says it will be fixed but when don't know. This is ticket no SR1180093955874 @ACTFibernet pls resolve ASAP.

• 
  vinothz1 (@vinothz1) reported 23 minutes ago

  @ACTFibernet i took connection apr 29. Till now they connection is down. They closing the ticket without rectifying issue. Customer care executive answering with attitude. This is the worst experience i am facing with Internet provider. SR10380047971474. None contacted me tillnow

• 
  Aakash kumar Puri (@aakashkumarpur1) reported 25 minutes ago

  @ACTFibernet No one reached out even today - worst service honestly!

• 
  karthik (@karthikV4U) reported 29 minutes ago

  It's been 3 days since the post payment was done @ACTFibernet in Bangalore having bad customer engagement .. when I call sales people not responding

• 
  Tech News (@DevxExtra) reported 33 minutes ago

  Hey @ACTFibernet don't offer customer support until 12 AM if you can't hire competent, alert staff at this time. My sleepy technician only made me do a router restart and wasn't helpful. There is a huge routing problem from your end which causing me packet loss and ping issues.

• 
  sadakathullah khan (@hypnoindian) reported 36 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Saurabh Mathur (@math031991) reported 37 minutes ago

  @ACTFibernet I don’t think you guys need to resolve anything, technician is assigned but not picking the call since morning now it’s more than 30 hours and I am following up but no clue whether is it resolve or not. And customer service is worst.

• 
  Billa Bharat (@bharatsuji) reported 39 minutes ago

  @ACTFibernet Internet is down??? Every weekend this is the problem.

• 
  Haiku (@riceofsushi) reported 42 minutes ago

  @ACTFibernet We signed up yesterday for a 100 Mbps connection (CAF 102800585515) & paid 3 months in advance. Promised installation yesterday or today by Navya (97408 31843). Since then, there has been no response to calls/WhatsApp. Customer support escalation also unresolved.

• 
  Abdul Rehman Mohammed (@abdooo186) reported 42 minutes ago

  @ACTFibernet. Your sales team lied saying the router was "free" to get the installation. Now that Im asking for a formal letterhead to return the asset, your staff is shouting at me! Is this how you treat customers? Acknowledging return of asset is my right. Stop the harassment

• 
  Sourabh Sharma (@Sharmasourabh1) reported 52 minutes ago

  @ACTFibernet @ACTFibernet only ETA you are increasing but I am.not getting any call, even no one is here at site where the actual problem is.

• 
  Aujas.Bhandari (@Bhandari_Aujas) reported 52 minutes ago

  @ACTFibernet No internet from 3.30 pm yesterday, got a message that it will be resolved between 9am- 1 pm till now issue not resolved, disgusting customer support and service, you are forcing customers like us to port to some other service providers like @airtelindia, @HathwayBrdband etc

• 
  Vivek Phadnis (@vivekphadnis) reported 54 minutes ago

  Horrible service by @ACTFibernet. It is now the fourth day since internet is not working. This is in Malleswaram, Bengaluru. Nobody is responding to my calls.

• 
  Saurabh Mathur (@math031991) reported 55 minutes ago

  @ACTFibernet Still waiting for the support for my other ticket also both the ticket are not resolved

• 
  Arun Suresh (@ArunSure7) reported 56 minutes ago

  @ACTFibernet My internet's been playing hide-and-seek for over 8 hours! 👻 My service request (SR10280074743814) is also ghosting me, no updates after 6 hours. Trying to talk to a human through these bots is like navigating a digital graveyard! 💀🤖😤 #ACTFiberdown

• 
  Varun Manchanda (@Varun_Devil28) reported 59 minutes ago

  Worst experience @ACTFibernetHYD @ACTFibernet for doing fraud with me, I register for new wifi request on Friday and from then no calls nothing, I’ll now file case in @jagograhakjago And they even took my money.

• 
  D (@dhammonia) reported 59 minutes ago

  .@ACTFibernet It must take a high level of delusion to send customers repeated mails to refer you to other customers when they have had 2 days of downtime with no resolution/response! Shame on you

• 
  Nidhesh (@nidheshkr) reported 60 minutes ago

  @ACTFibernet My Internet connection is not working since 30-Apr-26. A ticket was raised and the resolution date keeps changing, every 24 hours, but no sign of resolution by the Technical Team. The Call Centre has no clue whatsoever