ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 26, 10:50 AM GMT+5:30	0	0
Apr 26, 11:10 AM GMT+5:30	0	0
Apr 26, 11:30 AM GMT+5:30	0	0
Apr 26, 11:50 AM GMT+5:30	0	0
Apr 26, 12:10 PM GMT+5:30	0	0
Apr 26, 12:30 PM GMT+5:30	0	0
Apr 26, 12:50 PM GMT+5:30	0	0
Apr 26, 1:10 PM GMT+5:30	0	0
Apr 26, 1:30 PM GMT+5:30	0	0
Apr 26, 1:50 PM GMT+5:30	0	0
Apr 26, 2:10 PM GMT+5:30	0	0
Apr 26, 2:30 PM GMT+5:30	0	0
Apr 26, 2:50 PM GMT+5:30	0	0
Apr 26, 3:10 PM GMT+5:30	0	0
Apr 26, 3:30 PM GMT+5:30	0	0
Apr 26, 3:50 PM GMT+5:30	0	0
Apr 26, 4:10 PM GMT+5:30	0	0
Apr 26, 4:30 PM GMT+5:30	0	0
Apr 26, 4:50 PM GMT+5:30	0	0
Apr 26, 5:10 PM GMT+5:30	0	0
Apr 26, 5:30 PM GMT+5:30	0	0
Apr 26, 5:50 PM GMT+5:30	0	0
Apr 26, 6:10 PM GMT+5:30	0	0
Apr 26, 6:30 PM GMT+5:30	0	0
Apr 26, 6:50 PM GMT+5:30	0	0
Apr 26, 7:10 PM GMT+5:30	0	0
Apr 26, 7:30 PM GMT+5:30	0	0
Apr 26, 7:50 PM GMT+5:30	0	0
Apr 26, 8:10 PM GMT+5:30	0	0
Apr 26, 8:30 PM GMT+5:30	0	0
Apr 26, 8:50 PM GMT+5:30	0	0
Apr 26, 9:10 PM GMT+5:30	0	0
Apr 26, 9:30 PM GMT+5:30	0	0
Apr 26, 9:50 PM GMT+5:30	0	0
Apr 26, 10:10 PM GMT+5:30	0	0
Apr 26, 10:30 PM GMT+5:30	0	0
Apr 26, 10:50 PM GMT+5:30	0	0
Apr 26, 11:10 PM GMT+5:30	0	0
Apr 26, 11:30 PM GMT+5:30	0	0
Apr 26, 11:50 PM GMT+5:30	0	0
Apr 27, 12:10 AM GMT+5:30	0	0
Apr 27, 12:30 AM GMT+5:30	0	0
Apr 27, 12:50 AM GMT+5:30	0	0
Apr 27, 1:10 AM GMT+5:30	0	0
Apr 27, 1:30 AM GMT+5:30	0	0
Apr 27, 1:50 AM GMT+5:30	0	0
Apr 27, 2:10 AM GMT+5:30	0	0
Apr 27, 2:30 AM GMT+5:30	0	0
Apr 27, 2:50 AM GMT+5:30	0	0
Apr 27, 3:10 AM GMT+5:30	0	0
Apr 27, 3:30 AM GMT+5:30	0	0
Apr 27, 3:50 AM GMT+5:30	0	0
Apr 27, 4:10 AM GMT+5:30	0	0
Apr 27, 4:30 AM GMT+5:30	0	0
Apr 27, 4:50 AM GMT+5:30	0	0
Apr 27, 5:10 AM GMT+5:30	0	0
Apr 27, 5:30 AM GMT+5:30	0	0
Apr 27, 5:50 AM GMT+5:30	0	0
Apr 27, 6:10 AM GMT+5:30	0	0
Apr 27, 6:30 AM GMT+5:30	0	0
Apr 27, 6:50 AM GMT+5:30	0	0
Apr 27, 7:10 AM GMT+5:30	0	0
Apr 27, 7:30 AM GMT+5:30	0	0
Apr 27, 7:50 AM GMT+5:30	0	0
Apr 27, 8:10 AM GMT+5:30	0	0
Apr 27, 8:30 AM GMT+5:30	0	0
Apr 27, 8:50 AM GMT+5:30	0	0
Apr 27, 9:10 AM GMT+5:30	0	0
Apr 27, 9:30 AM GMT+5:30	0	0
Apr 27, 9:50 AM GMT+5:30	0	0
Apr 27, 10:10 AM GMT+5:30	0	0
Apr 27, 10:30 AM GMT+5:30	0	0
Apr 27, 10:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (65%)
Wi-fi (28%)
Total Blackout (6%)
E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Delhi, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Bengaluru	Wi-fi	17 hours ago
Chennai	Internet	23 hours ago
Bengaluru	Wi-fi	1 day ago
Hyderabad	Internet	2 days ago
Chhindwāra	E-mail	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Ser Humano (@noorussaleheen) reported 6 minutes ago
@ACTFibernet Your Service request SR10179750318014 is expected to be resolved by 14-Apr between 07:30 to 09:00AM NO CALL, NO RESOLUTION YET. IF UNABLE TO SERVE THE CUSTOMER, PLEASE DISCONTINUE THE SERVICE AND REFUND THE AMOUNT.
Parth (@jesus_father_me) reported 8 minutes ago
@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
Khirod Dora (@khirod_prof) reported 9 minutes ago
@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 10 minutes ago
@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
Kevin lians (@Conroy5751433) reported 10 minutes ago
Ticket SR10379923464044 @ACTFibernet kindly resolve issue. Internet not working for 2 days
Raja M (@Rhythm_Reverie_) reported 11 minutes ago
@ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.
Dhruv Singh (@dhruv_droid) reported 12 minutes ago
Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.
Kaido (@qsameer368) reported 16 minutes ago
@ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮
Arsk Ken (@Arbazkh97728623) reported 16 minutes ago
@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
Mohd Zubair Mohiuddin (@MohdZub65084989) reported 20 minutes ago
@ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back
Khirod Dora (@khirod_prof) reported 21 minutes ago
@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
Prathmesh Surve (@pra17th04am) reported 22 minutes ago
@ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it
Nitesh Singh (@NiteshS62998787) reported 24 minutes ago
@ACTFibernet please check out my problem in dm
Deeptanshu Lodh (@DeeptanshuLodh1) reported 24 minutes ago
I have escalated the matter to the customer service multiple times, they have requested callback from technician, not a word from technician till now. We pay thousands of rupees for this pathetic service which is diabolocal. Please look into it @ACTFibernet
Sanjay Debnath (@sanjaydebnath86) reported 26 minutes ago
@ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.
Anurag (@anurag_abk) reported 27 minutes ago
@ACTFibernet And after 30Hrs wifi services are restored thanks. Funny part is I got call from ACT technician saying this is regarding issue you posted on X. Seems they did not care about the ticket I raised until they saw this on X. Thanks.
subramanyam k (@Mani_Tambaram) reported 27 minutes ago
@ACTFibernet act broadband down for almost 12 hours and none attended till now.. SR Your Service request SR10379878725314
Jagyanseni (@SweeTie92083310) reported 32 minutes ago
No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet
Bharath Kumar (@Bharath__badass) reported 32 minutes ago
@ACTFibernet What pathetic service are you guys running? Second internet issue this month. Just checked the speed. Not even getting 5mbps for the amount being paid that is supposed to get 100 mbps. Fix this issue ASAP. DM'd my details .
Aswin (@Aswin657939) reported 33 minutes ago
@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.
Sameer Ahmed Khan (@khansameer71) reported 35 minutes ago
@ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony
Aravind sankar (@Aravind11984139) reported 38 minutes ago
I have raised 2 tickets in the ACT app, 1st one was not actually closed, got a call from team and they crtd new ticket by closing 1st. New ticket was automatically closed again, without any followup, I reopened, now again its closed without any resolution @ACTFibernet @ActfiberC
Naveen Kumar (@naveenkumar_db) reported 41 minutes ago
@DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.
Anurag (@anurag_abk) reported 42 minutes ago
@ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.
Dhruv Sood (@Dhruv496) reported 54 minutes ago
@ACTFibernet @ACTFibernet your regret will not solve my problem
Patels (@HydPatels) reported 54 minutes ago
Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248
Iamtheright (@samiamsamiam68) reported 56 minutes ago
@ACTFibernet The worse service provider. Worst support and technicians.
Sayyed Tausif (@sayyedtausif92) reported 58 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet
Srinivas Rayabandi🇮🇳 (@DrSriLata) reported 1 hour ago
Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail
SHAMEEM (@SHAMEEMR19) reported 1 hour ago
@ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help