ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, New Delhi, Chennai, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

City	Problem Type	Report Time
Bengaluru	Wi-fi	2 hours ago
Hyderabad	Internet	4 hours ago
Chhindwāra	Internet	4 hours ago
Bengaluru	Internet	10 hours ago
New Delhi	Internet	19 hours ago
Bengaluru	Wi-fi	19 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nishanth Mohan (@Nishant68614547) reported 9 minutes ago

  @ACTFibernet @DoT_India act connection not working again. Ticket raised no: SR10280675428474. Kindly check this as fast as possible

• 
  Sridhar (@sridhar_gemini) reported 10 minutes ago

  @ACTFibernet There is still no resolution from you.

• 
  GA (@rashtrawadime) reported 12 minutes ago

  @ACTFibernet It is more than 12 hours since internet is not working, do you think this should be acceptable

• 
  Raghav (@raghuv_here) reported 12 minutes ago

  @ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?

• 
  HPJ (@rampal57) reported 13 minutes ago

  @ACTFibernet @FiberAct @ACT_Issues I had Actfibernet at home. Due to very poor services, I had to get it deactivated with effect from 06 June 26. My subscription is till Oct 26. Request refund balance amount for 4 months.

• 
  Manik khandelwal (@Manikkhandelwa2) reported 16 minutes ago

  Very poor experience with @ACTFibernet. I've had no internet for the last 3–4 days due to a router/Wi-Fi issue. Ticket SR11880636732714 was raised days ago, but there has been no response or resolution. Please prioritize and resolve this issue urgently.

• 
  SBajaj (@SBajaj06) reported 21 minutes ago

  As I said, this wifi service is pathetic and goes down every week! Punctuality at its best, never misses a week, my ticket - SR11080611760224 for today’s struggle with ACT wifi. Can’t you guys work on it and fix it in my area for good? @ACTFibernet

• 
  HinduRastra (@priyank94822065) reported 23 minutes ago

  @ACTFibernet What about the situation when you employee is threatening me to kill me? Will @ACTFibernet will be responsible for the same if any theft happens of any unfortunate incident either happens with me or my family?

• 
  SYED SALMAN (@salmantheboxing) reported 23 minutes ago

  @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"

• 
  Deepak Chauhan (@deepakindia2312) reported 26 minutes ago

  @ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen

• 
  Kannan (@saffronisgood) reported 27 minutes ago

  @ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.

• 
  SBajaj (@SBajaj06) reported 28 minutes ago

  Weekdays your service sucks and doesn’t let me WFH as i am forced to use mobile hotspot Weekends your internet goes down on a Saturday night! When a working professional is literally waiting to binge watch all the content Tired of this **** service provider @ACTFibernet

• 
  Nagakrishna Chodagam (@NagakrishnaCho1) reported 34 minutes ago

  @ACTFibernet your service is not good. Frequent issues with internet connection & speed. Not happy. Waste of time.

• 
  Krishna (@krishnapanjimar) reported 34 minutes ago

  @ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.

• 
  SYED SALMAN (@salmantheboxing) reported 36 minutes ago

  @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet" prospect no 102805861484

• 
  Vignesh (@vignessshhhh) reported 36 minutes ago

  @ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution

• 
  Ankita Purkayastha (@Ankita00017) reported 36 minutes ago

  @ACTFibernet @FiberAct Facing unstable internet connectivity for over a month now. Raised multiple complaints/tickets, but there has been no resolution so far. If the issue cannot be fixed, kindly disconnect the service so I can move to another provider. Ticket-SR10280653335794

• 
  Krishna Mohan (@krishmon29) reported 40 minutes ago

  @ACTFibernet And am surprised your executive says it might take 24 hours for resolution. Which would mesn I get some 1500 mails by then @ACTFibernet

• 
  Kannan (@saffronisgood) reported 43 minutes ago

  @ACTFibernet Internet not working. Issue unresolved. Customer service??

• 
  Mithun M (@Mithun146) reported 43 minutes ago

  @ACTFibernet Internet outage in Ramamurthy Nagar, Bengaluru since morning. Multiple support calls made, but no resolution or meaningful update so far. This level of service disruption is unacceptable, especially for customers relying on the connection for work. #ACTFibernet

• 
  Nilesh Patel (@NileshP28391464) reported 43 minutes ago

  @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

• 
  Abhinav krishna (@abhinav5076) reported 46 minutes ago

  @ACTFibernetHYD @ACTFibernet no the issue is not resolved my connection is not restored the ticket status still shows ongoing

• 
  Crypto Fund Trader (@pepysbo14943) reported 51 minutes ago

  @Tveteran @ACTFibernet Terrible service. You deserve better speeds and a working app.

• 
  Nilesh Patel (@NileshP28391464) reported 53 minutes ago

  @ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.

• 
  Vivek (@vavaki) reported 55 minutes ago

  @ACTFibernet my Internet connecting is not working since a week. Raised complaint multiple times, no response yet

• 
  Harsh Chaudhary 🌞 (@Harshkitweets) reported 56 minutes ago

  They again and again raise tickets and say, "Sorry, we are raising a ticket for your problem," but they didn't solve it, says will come tomorrow. Every day a new date is assigned. From the 5th date, today is the 9th. A team of corrupt and lazy people. @ACTFibernet

• 
  Gururaj Sankh (@GSankh) reported 57 minutes ago

  @ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help

• 
  Naveen Kumar S (@IamNaveen_s) reported 59 minutes ago

  @ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.

• 
  R G Shubham (@RGShubham2712) reported 59 minutes ago

  I made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.

• 
  R G Shubham (@RGShubham2712) reported 60 minutes ago

  @ACTFibernet I will now be filling a complaint on consumer grievance portal and make sure that I don't continue with @ACTFibernet and ensure that all the connections in my building are terminated by the builder and give chance to Jio or Airtel or even Excitel, but not these losers.