ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Erode |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Srikanth
(@Srikant77866785) reported
Hey @ACTFibernet team , My broadband internet connection is not working from past 36hrs, raised a ticket-SR10162826346992-no response from the support team or anything, u people assured it can be resolved by 12:00pm today..how pathetic ur services are?
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Aarati Malhotra
(@AaratiMalhotra) reported
@ACTFibernet pathetic is not the word enough for you guys. Your customer support team is a sham. Your nodal officer is of no use. I have been trying to get my account activated which I deactivated for 3 months since last 5 days and I am being told it would take 30 days atleast
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vejellaravitejavarma
(@vejellaraviteja) reported
@ACTFibernet Hi customer care team, I was trying from past 8 hours but unable to connect to customer care numbers provided in app but no response. When I tried with another number as a new customer call i connecting in just a minute.
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Gokul
(@Gokul681987) reported
from
Srīperumbūdūr, State of Tamil Nādu
@ACTFibernet you people are concentrating only on new connections. After payment done, poor customer service... Refer below message from ACT for compliant no. Your ACT Fibernet ticket no SR10362625658869 has been reopened. You can track the status using the ACT Fibernet app.
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Arjun
(@Arjun47892511) reported
@ACTFibernet do you really believe in customer relationship? The tickets which have been raised since days you guys won't event respond appropriately. Your customer care executive are more misbehaving then your service, they are just puppets, say the same thing again and again.
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adarsh katta
(@AdarshKatta) reported
@ACTFibernet not getting the forgot password link.. Pls help, little urgent..
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karthikvellingiri
(@karthikaadhish) reported
@ACTFibernet No courtesy to solve customer grievance, I am paying for 250mbps but your router is capped at 100mbps. Ticket closed everytime without resolution SR10362804379744. Either resolve by change of router or initiate request for disconnection. Pls educate your team.
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Amith Kumar
(@Amithchegomma) reported
@ACTFibernet @ACTFibernet Is your team still looking at it ? Worst service
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Rahul Raj
(@raj_rahul50) reported
@ACTFibernet it's been 8 days since there's no internet and no one seems to care. Everyday your cst service teams keeps assuring it will be resolved today. You have left customers hanging when they need it the most bc of WFH.
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karthikvellingiri
(@karthikaadhish) reported
@ACTFibernet I have enough of call backs so far. Resolution is in high demand. Pls arrange a call with management personnel who can decide. Not the technical team who says they will arrange a callback again.
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Explorer
(@Explore18032188) reported
@ACTFibernet @KRISHNA83138665 @ACTFibernet First improve your resolution time. Isn't possible for your team to fix internet issues in hrs. Always takes more than 1 day. Even for mail response.
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Gokul
(@Gokul681987) reported
from
Srīperumbūdūr, State of Tamil Nādu
@ACTFibernet Nothing will happen... I know. Time to change the network
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Venkatesh Kalikar
(@kalik152530) reported
@ACTFibernet these people has attitude no one called when I raised a complaint regarding my connectivity till now . Before the pandemic service was so good now no one cares
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Venkat🧘
(@Itsme_venkats) reported
@Airtel_Presence @sparrow168 @ACTFibernet nee service edo bagunnatu
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Natraj Kanoor ⚠️
(@kanoor) reported
@ACTFibernet Still ? Ticket is closed without resolution ?
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Pallam chetti
(@PallamC) reported
@ACTFibernet Internet is not working,worst service act every time issue is in papireddy nagar No:SR10162900147532
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Pallam chetti
(@PallamC) reported
@ACTFibernet Worst ACT internet service in papi Reddy nagar area ,Every time internet ACT issues are there,ticket No:SR10162900147532 created for the same
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Gokul
(@Gokul681987) reported
from
Srīperumbūdūr, State of Tamil Nādu
@ACTFibernet you people are concentrating only on new connections. After payment done, poor customer service... Refer below message from ACT for compliant no. "Your ACT Fibernet ticket no SR10362625658869 has been reopened. You can track the status using the ACT Fibernet app."
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Rachit Gandhi
(@rachit9andhi) reported
@ACTFibernet can you please fix the downtime, SR10262884918982. Tried connecting to your customers care but no one answered it end up call disconnect.
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Srikanth
(@Srikant77866785) reported
@ACTFibernet How much time ur taking to resolve that prblm..it is already 36hrs since i made a complaint, ur executives are not even responding..atleast they have to convey about "delay in resolution"..try to resolve it at the earliest otherwise cancle my subscription refund my amount
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vinay gowda
(@vinaygowda60) reported
@ACTFibernet Please disconnect my connect permanently as the internet is down 5th time within last 10 days. Account number is 102412951723
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Explorer
(@Explore18032188) reported
@ACTFibernet @Vishaal_Kamalap Here they stared saying lies also. Primary contact number is not working. may be he is using ACT Simcard, so no network
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Gokul Sata
(@GokulSata) reported
@ACTFibernet My router isn't working, and needs replacement. why ACT provides only 6 months warranty period while 3 yrs warranty is mentioned by router provider. Initiated 3 calls with customer care and 2 of them got disconnected while i was speaking.
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adityalsr
(@adityalsr) reported
@ACTFibernet Internet not working since last night. SR10762864820654 already raised. No resolution yet.
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adityalsr
(@adityalsr) reported
@ACTFibernet Internet not working since last night. SR10762791982992 already raised. No resolution yet.
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Gokul
(@Gokul681987) reported
from
Srīperumbūdūr, State of Tamil Nādu
@ACTFibernet I am very much disappointed with your service... If new connections, your team is working fast. My compliant has not resolved sofar... More than a week, I am waiting. Refer the below message from ACT for Complaint no. "Your ACT Fibernet ticket no SR10362625658869
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Arjun Raju⚡
(@datAlcoholic) reported
@ACTFibernet Dude this is problem with ACT every alternate day, there is no issue at my end
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Suresh Ramavajjala
(@RVSureshTweets) reported
@ACTFibernet @bala_malladi Hello Team, internet connection is not working since 5 days,have raised a SR10162713154042 and called many times to customer care.But still no response.
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Sachi M
(@mbsachidanand) reported
@ACTFibernet your ACT broadband connection gives a speed of 5 MBPS when your promised speed is 150 MBPS. Your local support is not being helpful & not solving the problem.
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Suraj Rai
(@SurajRai1992) reported
@ACTFibernet why my internet connection is not working also your app is not working for hat is happening @ACTFibernet