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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 66% Internet (66%)
  • 23% Wi-fi (23%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Mumbai, Chhindwāra, Hyderabad, Delhi, Bengaluru, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

CityProblem TypeReport Time
Chennai Wi-fi 5 hours ago
Chennai E-mail 13 hours ago
Mumbai Internet 15 hours ago
Chhindwāra Internet 1 day ago
Hyderabad Internet 1 day ago
Delhi Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • OfficeOfSA
    Fringe Element (@OfficeOfSA) reported

    @ACTFibernet Worst internet service, don’t buy!

  • jeyasundar244
    S_u_n_d_a_r (jeYa) (@jeyasundar244) reported

    Dear @ACTFibernet CEO, my internet has been down since last night. I raised a ticket this morning, and was assured it would be resolved by 4 to 7 PM today. Despite a follow-up call and multiple attempts, the issue persists for over 24 hours. Ticket id:SR11481054655294

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet There is long etr. Worst services by act

  • varthurcitizen1
    Balagere Resident (@varthurcitizen1) reported

    @ACTFibernet no installation happening for Account No : 102811160538 . Full payment made on 11th July and no resolution is being provided. Technician contact is also not provided. Please help expedite the request as need connect established by today.

  • sudharsanrk
    Sudharsan Ravikumar (@sudharsanrk) reported

    @ACTFibernet it’s been 2 days, my Internet connection is not working and customer care doesn’t even bother to attend call? What’s happening?

  • YashwanthR28440
    Yashwanth Reddy (@YashwanthR28440) reported

    @ACTFibernet Any update ? No one has contacted me yet. It’s been 10 days I paid for the yearly plan. Any solution exists for these situations ?? Kindly support

  • apratim18
    kumar apratim (@apratim18) reported

    @ACTFibernet Thanks. The issue got resolved few hours back.

  • Lollubee
    𝗟 𝗼 𝗹 𝗹 𝘂 𝗯 𝗲 𝗲 (@Lollubee) reported

    @ItismeLucifer @ACTFibernet No use. ******** closing the ticket without resolution.

  • espikay
    Espikay (@espikay) reported

    @ACTFibernet Hi, i've been experiencing an outage since afternoon in Uttarahalli, Bengaluru. Please fix this.

  • somudhurjati
    Dhurjati somasekhar (@somudhurjati) reported

    @ACTFibernet : I Have raised multiple requests for sudden internet issues at home, Engineer visiting the site and resolving temporarily and closing the request.

  • Yamilicious03
    womani-aah!!! (@Yamilicious03) reported

    @ACTFibernet need help with a booster router. Also your chatbot sucks!

  • SKHindupur
    SHK (@SKHindupur) reported

    @ACTFibernet totally unacceptable and a horrible customer service by ACT. I am regretting taking this connection. Nalagandla branch has zero support. Warning for anyone looking for new connection. #hyderabad #act

  • z1000i4
    Sriram Sridharan (@z1000i4) reported

    @ACTFibernet Please keep your template responses to yourself. I'm yet to receive even a single communication from your team explaining what's happening or why it's taking so long. Take this as a warning, if I don't get a resolution by today, I'll file a case in E-Daakhil right away.

  • suresh30oct
    Suresh Nambiar (@suresh30oct) reported

    @ACTFibernet @kiran_nadella Hello @ACT Fibernet There is serious disruption of Internet service in Brookfield Sraddha silver apartment for the last three days and the customer care is not responding

  • varthurcitizen1
    Balagere Resident (@varthurcitizen1) reported

    @ACTFibernet @TRAI please note this violation of customer promise by @ACTFibernet where they haven't done the installation after taking full advance payment and harassing customer by not fulfilling their promise to install within 24 hours of the payment.

  • samiullah_shaik
    Samiullah Shaik (@samiullah_shaik) reported

    @ACTFibernet @ACTFibernetHYD 101810485949 new connection till now mesh router not given. . If your unable to provide refund my amount mutiple tickets created now solution taken money

  • charanadabala
    charan adabala (@charanadabala) reported

    @ACTFibernet I am not talking for this day, we are facing request disconnects, what is the permanent resolution to avoid frequent disconnects

  • OfficeOfSA
    Fringe Element (@OfficeOfSA) reported

    @ACTFibernet @PMOIndia @AshwiniVaishnaw Absolutely ****** service. Can’t fix a wire in 24 hours!

  • LakhanINTS
    Lakhan (@LakhanINTS) reported

    @ACTFibernet I raised again. My only issue is I want new router which your technician has taken back on 23 June 2026 due to router issues.

  • vsshriakant
    V.S. Shriakant (@vsshriakant) reported

    @ACTFibernet it's been 4 days since sr 10381095562575 has been raised. No sign of problem solving. Numerous calls, emails nothing works. Pathetic

  • Cricketcircle07
    Cricketcircle (@Cricketcircle07) reported

    @ACTFibernet What kind of pathetic customer support is this? I am in Bangalore but still not getting ACT TV setup box or any support for tracking.

  • sun1385
    Probiotic (@sun1385) reported

    @ACTFibernet @jagograhakjago The ETA keeps on changing. From yesterday 9PM to today 8PM to now showing tomorrow 7PM. There is an option to schedule callback from Service engineer. Trying that since yesterday. The engineer name keeps on changing and nobody calls back.

  • bharathgoud2002
    bharath goud (@bharathgoud2002) reported

    Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

  • cybercrawler99
    cybercrawler99 (@cybercrawler99) reported

    @ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request

  • Anupama97882988
    Anupama (@Anupama97882988) reported

    @ACTFibernet The issue still there @TRAI

  • imnirajkmishra
    Niraj Kumar Mishra (@imnirajkmishra) reported

    Worst internet service provider is act fiber net... Fraud company Shri Ashwini Vaishnaw ji pls help 9711114635 #actfibernet

  • sanatanadharma1
    sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported

    Never use the @ACTFibernet app to renew your subscription for a plan change. I asked renewed for a plan with lesser speed and paid amount showed y app but they failed to effect plan change and harassed me with a view to keep me on the old plan with higher subscription. Frauds

  • vrk100
    RamaKrishna Vadlamudi, CFA (@vrk100) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎

  • varthurcitizen1
    Balagere Resident (@varthurcitizen1) reported

    @ACTFibernet Terrible customer service support and installation support from @ACTFibernet . After taking full advance payment not sending technician to do installation. @jagograhakjago

  • LakhanINTS
    Lakhan (@LakhanINTS) reported

    @ACTFibernet your technicians are calling and asking otp to login to customer account. Why is that happening. Why are tickets pending since long. Can you please refund my internet balance and close my account.