ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (24%)
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Total Blackout (10%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ahmedabad, Jammu, Bengaluru, Chennai, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Ahmedabad |
Internet | |
| Jammu |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Coimbatore |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Raaaasa
(@rajafrnz) reported
@ACTFibernet - Invoice raised for services not availed. When billing issue raised as a ticket. Without resolving, the ticket was closed. The customer care executives are also not able to resolve it. TIcket ID SR10377094290034
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Raaaasa
(@rajafrnz) reported
@ACTFibernet - Ticket ID SR10376884287714 closed without any resolution. When there is a ticket related to billing issue. How do you expect the payment to be made. For non servicing, ticket has been raised. Now you have suspended the services as well without any resolution.
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paladi chandu
(@paladichandu143) reported
Ticket id : SR10177053856014 “No internet for 11 days, no refund, no response on support. Kindly resolve or refund.” @ACTFibernet Pathetic service in the hyderabad city
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ponmad
(@PonnamMadhu6) reported
@ACTFibernet @ACTFibernet Please resolve it asap. Whats wrong with you guys .please let us know if you cant then just refund the money we will check with other ISPs . With other connections ..heavily impacting due to our works due to this issue ..we would like to escalate on this
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Shankar Narayana
(@nar94606) reported
@ACTFibernet Hello Fibernet, I’ve applied for new connection last week , apparently I was suppose to get the connection in 48 hours . Ironically after repeated follow ups sales team stopped responding . No update till date . What kind of service is this.
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Uthej
(@uthej23) reported
.@ACTFibernetHYD @ACTFibernet This is the WORST service ever. Internet has been down for 7 DAYS straight. No one from ACT is responding, no one is even picking up calls. The least you could do is answer and give a proper ETA. Pathetic customer support, absolutely unacceptable!
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g.keerthivasan
(@keerthivasangaj) reported
Hi @ACTFibernet Any update to ticket still issue
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Balakrishna
(@chakrapu) reported
@ACTFibernet today again i got extension to complete the ticket, when are going to resolve the issue?
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Amit Patel
(@AmitPatel769) reported
@ACTFibernet Every one or two week facing issue with internet customer care is so busy every time It is difficult to get along with the act now Please do something to solve the issues permanently
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Girish Deshmukh
(@imgirishd) reported
@ACTFibernet Ticket No:SR10176952414324 Most disappointing experience ever faced in my life. Falsepromise is the only thing Actfibre is able to give, We are not having internet since 15 days now and when we call Cust service they ask us to take refund and go join other provider
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Raaaasa
(@rajafrnz) reported
@ACTFibernet - Ticket ID SR10377094290034 closed without any resolution. When there is a ticket related to billing issue. How do you expect the payment to be made. For non servicing, ticket has been raised. Now you have suspended the services as well without any resolution.
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Mohd. Alber Jahangir
(@alber786) reported
@ACTFibernet such a bad customer service. My internet is down and there is no progress on it. Neither there is an update. Customer care does not respond and the online call logging seems like a joke. I think the company is going to shut down soon
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nawab Khan
(@Azizshu147Aziz) reported
101739764809 9491078615 Internet is not working The red light in the router is telling send technician quickly, address. H. No 3-110 Pahadi Shareef kushagri cahndranguta pin code R. R .dest. 500005 @ACTFibernet @jagograhakjago
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Chandra Shekar Pathi
(@pathi_chandra) reported
@ACTFibernet Everyday I get message that the connection would restore today this is from past 2 weeks, this is causing a significant impact on my work. Will not be restored, if not pls refund my paid bill I will switch to another better service providers.
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g.keerthivasan
(@keerthivasangaj) reported
Hi @ACTFibernet I have network issue from last night and no resolution still ticket id SR10377142041484 I have sent a message, however there was no reply here.
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Bharath
(@OnlyStocks259) reported
@ACTFibernet Yes, I requested for disconnection as you are unable to resolve service requests and provide a reliable service. You can consider this matter as closed.
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nawab Khan
(@Azizshu147Aziz) reported
I can't understand what bad service you guys are providing, the internet is going down every 2 days? 101761460768 @ACTFibernet @jagograhakjago
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Pavan Kalyan ❄️
(@pavankalyan990) reported
It has been almost a month since I filed a complaint but the problem has not been resolved yet. I want to withdraw my connection. There is no WiFi problem within 10 kilometers from Medchal. But the problem is not there within 2 kilometers of Medchal? @ACTFibernet @ACTFibernetHYD
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Raaaasa
(@rajafrnz) reported
@ACTFibernet - Ticket "SR10377094290034" closed without providing any resolution. Customer care executives are also not helping. Already mailed regarding this. Yet no solution.
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Aditya Pavan Bhamidipati
(@adityapavan3) reported
@ACTFibernet No Internet day 10 Great assistance & support from @ACTFibernet Take their connection if you've lost hope in life & others ! Pathetic is a small word for their service past few days You can only connect with them if you've requested disconnection ! Tragic & Hopeless !
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Dev
(@heydevx) reported
48 hours No internet No support No calls No update Just after i paid my bill 👍 @ACTFibernet #actfibernet
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Bharadwaj Sharma
(@BharadwajShar12) reported
@ACTFibernet No internet since 2 days can you please check and fix. SR10177141885554
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NARESH
(@UPPARINARESHIND) reported
Hi Naresh, We see that your mentioned issue “SR10177097995961" has been resolved. Please let us know if there is anything else we can help you with via DM. Without resolving, why it updated from last one month the netspeed is upto 5 mb only @ACTFibernet
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Habeeb Ahmed
(@Habeeb136) reported
@ACTFibernet 20 days of internet outage! Only automated replies, no call, no resolution. Pathetic service & zero accountability. Worst ISP experience ever. #CustomerService
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sikkireddy
(@sikkireddy) reported
@ACTFibernet Whats the update ??? Its still the same and no proper customer support to explain what is the problem ? Is this really fair its been a month almost
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Santosh Pitla
(@Sanpitla) reported
@ACTFibernet No resolution yet, been almost 10 days, please refund and let me at least get a new connection.
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Dev
(@heydevx) reported
@ACTFibernet It's been 48 hours.. when will i get update ? After you fix the problem?
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Abdul Wadood Khan
(@abdul_wadood29) reported
@ACTFibernet @ACTFibernetHYD Enough of these copy-paste apologies! Ticket SR10176989561034 has been pending for days. Stop asking for “patience” and give a specific resolution time. Also confirm when customers will get refund/compensation for this outage. #InternetDown
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Mayank Bedi
(@Mayank_Bedi24) reported
@ACTFibernet hi team, pathetic service in hyderabad especially in Rangareddy. Kondapur side . 10 days a month - we don't get internet and we keep complaining. Been same from last 3/4 months. Do we remove connection? Why are we paying full cost. #CheatingCustomers #Nointernet
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BommaTV
(@bomma_tv) reported
Will The Issue Resolve By This Year Or The Issue Will Resolve Next Year May I Know @ACTFibernet Because I am Fool Who Recharged Net FOR 7 months Past 17 Days My Internet Is Not Working No One Is Responding What Is This Man #ACTFibernetIssue