ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (21%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Visakhapatnam, Chhindwāra, Chennai, Bengaluru, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, Mumbai, Kolkata, and Lucknow.

City	Problem Type	Report Time
Hyderabad	Internet	20 hours ago
Visakhapatnam	Internet	20 hours ago
Hyderabad	Internet	2 days ago
Chhindwāra	Internet	2 days ago
Chennai	Wi-fi	2 days ago
Hyderabad	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manish Aggarwal (@ManishAggarwa11) reported 6 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

• 
  Shubham (@shubhamstack) reported 13 minutes ago

  @ACTFibernet Hi Team, i have applied for new connection and even paid for 3 months. Still I’m waiting for a week now and whenever I call customer care, they say booking team will call back but never calls.

• 
  Sheila Prema Roy (@SheilaPrema) reported 13 minutes ago

  @ACTFibernet Could you ask your Customer service people to answer calls, which is a sign of good customer service, and not to ignore customers calls after they have made the payment, please? I know money is important but it's downright disgusting of your CS staff to disregard customers.

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 15 minutes ago

  @ACTFibernet @ACTFibernet You have no idea how much trouble I’m facing because of this. If your service wasn’t available, I would have gone with another company. But you took my payment, completed KYC, and now you’re not even processing my refund. Please resolve this immediately.

• 
  VISHAL TEWARY (@SAMARTHTEWARY) reported 15 minutes ago

  No internet for over 24 hours. Raised Ticket #SR 11981697768914 but zero response or technician visit. Pathetic after-sales service. Resolve this immediately. Account ID 119521760486 @ACTFibernet". @ACTFibernet

• 
  Vansh (@vansh_bajaj11) reported 17 minutes ago

  @ACTFibernet Internet, not working since 24 hours No service provided text immediately else I will remove the connection

• 
  Muthu Anand (@kingindnorth12) reported 17 minutes ago

  @ACTFibernet it's been 3 days since I raised a ticket for internet connection issue and still not resolved. Service engineer contact was not share i was only able to request a call back frm app I did it twice and never got any call from engineer (cont)

• 
  Mouli Dammalapati (@dmvnsaid) reported 18 minutes ago

  @ACTFibernet Agent while taking the lead, they said installation will be done once payment was done. I have made payment, later no call or not even lifting the call. I hope I need to cancel the lead as I need it immediately.

• 
  saicharan (@saicharan0123) reported 19 minutes ago

  @ACTFibernet internet got disrupted 4 times in the last 10 days, takes a day atleast to get fixed. Provide permanent fix . Ticket id : SR10381708375304

• 
  AK (@akilankg) reported 21 minutes ago

  @ACTFibernet @ACTFibernet extended again. 3rd day! You guys can’t even fix the problems within the city limits?

• 
  WhySoSerious (@daburkaatel) reported 21 minutes ago

  @ACTFibernet connection has not been working since last night and is affecting important work. Very bad service from ACT.

• 
  Muba•••• (@Mr_MA_Fighter) reported 22 minutes ago

  @Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly

• 
  Indian🇮🇳 (@helperindeed) reported 24 minutes ago

  @ACTFibernet SR10181798065394 ACT internet cut every month. Reason given: fiber cut by regional & line manager. This is not service, it’s negligence. Stop excuses, deliver reliability. Customers won’t tolerate repeated

• 
  Canute Angelo (@08aca24) reported 25 minutes ago

  @ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.

• 
  Singh Ranbeer (@socialevil2002) reported 26 minutes ago

  @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

• 
  Cassius lay (@koushikadi) reported 27 minutes ago

  @ACTFibernet Internet down since 3 days. No resolution provided. No customer care support.

• 
  CA Mohit (@zygotemohit) reported 27 minutes ago

  @ACTFibernet @ACTFibernet You did not resolve the problem from my first message. You added another penalty charge to my account. The bill now shows 117 payable. Remove these penalty charges immediately. Account ID: 102788365699

• 
  Lalith kumar (@lalithkumar_18) reported 31 minutes ago

  @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

• 
  kishore kumar (@kumargandharapu) reported 35 minutes ago

  @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService

• 
  Durga Prasad (@durgaprasad__12) reported 35 minutes ago

  Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 39 minutes ago

  @ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.

• 
  Maya Bharani (@bharani77492) reported 42 minutes ago

  @ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 43 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  nobody (@yudish_dsy) reported 45 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  Suman Kumar (@sumanpsk) reported 47 minutes ago

  @ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.

• 
  Doozie (@doozudoesit) reported 49 minutes ago

  @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 52 minutes ago

  @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.

• 
  nobody (@yudish_dsy) reported 57 minutes ago

  @ACTFibernet SR10381745646584- Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

• 
  s19hubham (@s19hubham) reported 1 hour ago

  Hi @ACTFibernet - since there is a box installed in my house which uses electricity, the technician mentioned the units consumed for that will be refunded to me in my ACT bill. But that has not been adjusted. Can you please check and help? Account no 110806926073.

• 
  Vansh (@vansh_bajaj11) reported 1 hour ago

  @ACTFibernet no Internet since the last 21 hours no update provided by the team ticket is open or no action is being taken did not receive any call from the company worst service ever will never ever recommend ACT to anyone