ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ajay hiray
(@ajayhiray) reported
@ACTFibernet ??? Time of resolution please??
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Sujata Tiwari
(@SujataT07213890) reported
@actfibernet Horrible connectivity and matching horrible services. Will switch post expiry of subscription. Will give them negative ratings if there is a negative scale.
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SABIR HUSSAIN
(@Sabirhussain456) reported
@ACTFibernet worst customer support and Technical Engineers At 3:30pm i raised a complaint stating Main Power box is not working Some Techi guy named Saravana(8754514993) comes at 6:30pm and says he can't solve the issue some other guy will come named Magesh(9003106581)
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Arun
(@P59207864) reported
@ACTFibernet Even after 48 hours of my house shifting I am not yet connected with broadband. There is no use of complaint also as you are the worst customer care service
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Sujata Tiwari
(@SujataT07213890) reported
@actfibernet @actfibernet Horrible connectivity and matching horrible services. Will switch post expiry of subscription. Will give them negative ratings if there is a negative scale.
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apple
(@apple81636412) reported
@ACTFibernet I have raised a complaint on internet not working. It will be 48 hrs by 7pm today. Can you please help me resolve the issue ?
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shyamsunder karanam
(@kshyamsundersrd) reported
@ACTFibernet Waah... @ACTFibernet no response yet. And customer care lies on top of that... Very bad.... Now I am thinking of switching internet provider.. will do it If I don't get any call soon...
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Vibhav Kumar Singh
(@VibhavKumar1508) reported
@ACTFibernet Poor services by @ACTFibernet ....I disconnect my Fiber net on 3 August due to place change ...now I call many times for my security money till now my money isn't refund....shameless #bycottactfibernet
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sehgalsaahab
(@itskanikaaaa) reported
@ACTFibernet Twice in a week ur internet service is interrupted. Repeated calls & tickets but no internet. Facing problem in work emails,food, grocery, medicine ordering, bills payments, y is the customer going thru this pain.. coz u don’t ACT. 6yrs loyal customer dropping off.
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Abhishek Tripathi
(@abhiatk85) reported
@ACTFibernet You guys has been telling this for last 1 week and fake promises always but nobody turned up never
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Lohith
(@Lohith_Hebbur) reported
from
Bengaluru, State of Karnataka
@SandyMohanG @ACTFibernet asking for the bill payment and reminders is always on before the bill cycle. Please have the same common sense in terms of providing the service. The internet is not working. Please work on that and then ask for the bill you use less service providers
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Lohith
(@Lohith_Hebbur) reported
from
Bengaluru, State of Karnataka
@ACTFibernet Every weekend this is the issue with you guys. Fed up with your service…and asking for resolution all the time…
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Kiran
(@kirankonnects) reported
@ACTFibernet dear Act ,there is a limit to test one's patience. I want to relcote Act digital tv connection or terminate if no service available. I am not able to get it done. This is irritating and annoying. Also expalins your pathetitic unskilled customer service. Help please
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Nayaz Khan
(@nayazkhan) reported
Hello @ACTFibernet No internet since yesterday. It was supposed to be fixed by 3 PM today as per the message I got, but hasn’t been fixed yet. Can you please help? Ticket number: SR10260923437732. Second time this is happening this week and it’s frustrating.
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Ravikiran
(@ravikcr_clk) reported
@ACTFibernet The issue was resolved today after much follow up! The reason for the delay is not known yet!!
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Ramanan Gurumurthy
(@gramanan1954) reported
@ACTFibernet A/C 103453830742. Whenever I call your customer care the auto msg says my mobile no linked to more than one account. I have only one account. link my mob 9176789102 with only above a/c only. I should not get this msg anymore.
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Samuel Joshua
(@samueljoshtenn) reported
@ACTFibernet the reason why I love act broadband is they have most pathetic customer service. Thank you for closing ticket without even resolving the issue. I've never seen such wonderful customer service anywhere. You're tagline should be "We think customer's are fools"
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Abhishek Tripathi
(@abhiatk85) reported
@ACTFibernet one of the pathetic and fraud customer service as still my connection not shifted after 1 week. Useless
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Coolguy
(@trulyhyderabadi) reported
@ACTFibernet @gvijain Internet Not Working since 3 days and no response for my last 10 tweets . Pathetic customer service . Tell me how to unsubscribe , will do .. total 10 connection will switch to jio . SR10160862949832 08/13/2021 13:00:00
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Tirthraj
(@singhtirthraj) reported
@ACTFibernet Can't you inform customer that disconnected broadband will take time..I could have gone different broadband service. Since yesterday made 5 attempt to CC and every time technician is assigned and it will resolve by sometime.
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Abhishek Tripathi
(@abhiatk85) reported
@ACTFibernet Total scam and fraud backend team and this is so frustrating that I have to do work from home tomorrow and still nobody called. I will ensure that no one uses your useless service.
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madhuram singh
(@madhuramsingh1) reported
@ACTFibernet dead internet services , need refund Info for the poor services and no Internet #poorinternet #actpoorinternet #actsSlowinternet
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yash sharma
(@black_schwarma) reported
@ACTFibernet I haven't yet received a call back or the solution for the problem. How incompetent is your team?
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Kalyan Soma
(@KalyanSoma4) reported
@ACTFibernet the worst customer service ever. No response from the team even after raising a complainant. No updates regarding the problem. But you expect us to pay the bill on time or else the account will be suspended without any intimation. Shame on the customer service.
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sriram sadagopan
(@ssg081713) reported
@ACTFibernet I want to disconnect my act connection. The act support section has no provision to apply for disconnection. Can you help me please
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Coolguy
(@trulyhyderabadi) reported
@xKGOSx @ACTFibernet If we delay payment by a day they will disconnect service . But they don't provide proper service
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Mohamed osama
(@mohamedosama561) reported
@ACTFibernet with much regret have to post this, though I do a payment before my due date and still I get fine of 100rs just cuz it got reflected a day later in to your account. This has been happening from past 2 months. Not a good support from your customer executive as well.
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Ganesh
(@Ganesh_India121) reported
@ACTFibernet @JioCare @Airtel_Presence Paid money to ACT in 5 minutes said within 48 hours fiber connection now it's been 4 days no response from technical team, sales person is avoiding calls and customer care same answer Should I go for JioGigafiber Or Airtel Xtream Or Tikona
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Vibhav Kumar Singh
(@VibhavKumar1508) reported
@ACTFibernet Poor services by @ACTFibernet ....I disconnect my Fiber net on 3 August due to place change ...now I call many times for my security money ....shameless #bycottactfibernet
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Arko Singh
(@arko_singh) reported
One more hour has gone without internet and without any resolution @ACTFibernet