ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (75%)
-
Wi-fi (14%)
-
Total Blackout (9%)
-
E-mail (2%)
-
Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Lucknow, Kolkata, Delhi, Ellore, Mumbai, Coimbatore, Tumkūr, Vijayawada and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Total Blackout | |
| Bengaluru |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
D Chandra Prakash
(@itsDcprakash) reported
@ACTFibernet it's been 2 days since I have lost my connection and till now no action has been taken by #actfibernet to rectify the problem. Worst customer care experience and there is no hope that it will get resolved soon.
-
Abdullah
(@callmeaboodie) reported
@ACTFibernet I dont have internect connection from over 24hrs, i have already contacted support and they said it will take more than a day, this is what im paying for?, and when my bill is due, yall will cut my internet connection if i dont pay before the deadline 🤡
-
Mayank Singh Solanki
(@mayanksingh20) reported
@ACTFibernet I need static ip on my connection. Sales and support is poor. I had already asked Mr Honey for it. But he seems disinterested in doing so after making sale.
-
Tanuj
(@chilljuncture) reported
@consumerforum_ @ACTFibernet I've had many issues with the internet, and ACT take forever to resolve them. Past month, I lost internet multiple times. This has an impact on my work. The customer service is inept and unhelpful. The worst ISP. Overpriced and unreliable. #NoBrand
-
Dhruv Sinha
(@DhruvSi02747036) reported
@ACTFibernet Another day same issue no internet and red light on the modem 😠
-
Rahul
(@rahul13731) reported
@ACTFibernet Ticket No SR10164638356954.act fiber net did not paid the junction box electricity due to the appartment owner..due to that reason the owner has stopped the services to the customer(rahul) my services wil be discontinued by this month.. reopened tckt fix imdiate
-
Vivek
(@Vivek49409477) reported
@ACTFibernet I have the shared details . please fix this issue ASAP.
-
Iamkittu
(@ynot_krish) reported
@ACTFibernet #actgiga Hello, my internet is not working since past three days. I have raised multiple complaints, everyday new time limit for resolution is set. Yest there came technician after multiple calls that too late evening.
-
Hariharan
(@hari_hari) reported
Thank you, @ACTFibernet. I got a call from your support. It is now working.
-
SACHIN
(@Sachinvijaya88) reported
@ACTFibernet Team, I asked for setup box / tv channels / cable service and not internet service....all ur ppl calling from internet service providing team and not getting proper info
-
Abhi
(@abhiarmy007) reported
@ACTFibernet what shameless company you are? Every month there is an internet issue. And then you people beg to retain the connection. #Bangalore #internet @Airtel_Presence @airtelindia please assist me in getting a new airtel broadband connection.
-
Raj
(@Rajendar_Y) reported
@ACTFibernet Tickets are getting closed without resolving the issue, this how your team works?
-
CasanovA ali
(@ali_alifreaky) reported
@ACTFibernet I have made the payment this month for the upcoming 2 quarters till October in advance. I would like to cancel and refund to be initiated immediately bcz I’m looking uninterrupted service. ACT is seriously done now.
-
Saber
(@saber4042) reported
@ACTFibernet Hi, there is no internet since yesterday and when I call, you say it takes more 24 hours. I need the internet today itself its urgent. Can you please help me. Ticket SR10164648342914. Thanks.
-
sai ram
(@sairamkrk) reported
@ACTFibernet @ACTFibernet please do not use ACT no value for customer. They do not care about customers and no service and support
-
Kaushal Mehta
(@Kaushal21138579) reported
@ACTFibernet your net is dead slow in Whitefield Bangalore area . Not even 1 Mbps today .
-
Charlie George
(@michaelcharli) reported
Hey @ACTFibernet I am seeing an open ticket for disconnecting my broadband in the app but, I didn't make the request. There is no way discuss this with your support team. Why am I seeing a ticket for disconnecting the broadband?
-
RajKambampally
(@Rkambampally) reported
from
Rājendranagar, Telangana
@ACTFibernet Customer care is saying 4 days to resolve, this is pathetic service. Can you be serious and resolve the issue quickly today @ACTFibernet
-
muthu subramanian
(@rocketer01) reported
@ACTFibernet I had availed the Sony LIV subscription through ACT fibernet. But it turns out there is no way to unsubscribe it (Is it a deliberate ploy to not allow easy unsubscription?). App does not seem to have any option. Customer care does not pick up either.
-
Uday Maitra
(@maitrau) reported
Struggling to get my ACT connection shifted to a new location. Has anyone experienced a similar problem? @ACTFibernet
-
ବିରୁପାକ୍ଷ କାନ୍ତି
(@leo_bk) reported
@ACTFibernet @TRAI it's already 3days... till our service not restored.
-
urstrulyAdArSh
(@adarshanreddy) reported
@ACTFibernet We are living in happy homes society in Ameenpur. We are having close 60+ connections in our society. But every week we are facing pathetic and gruesome issues with your terrible network.
-
GANESHA PRABHU
(@MABUGANE) reported
@ACTFibernet at 3rd cross Vysya Bank colony J P Nagar 1st pH last 3 days frequent disruption in internet. Unable to contact call centre . It keeps repeating like robot, no assistance. Hopeless service.
-
Vivek
(@Vivek49409477) reported
@ACTFibernet what type service of provided by you. My internet is not working from last 2 days and every support team is just updating, it will resolve in 24 hrs. What is 24hrs ? Is there any limit to do this bakwas?
-
Sainath Kandepu
(@SainathKandepu) reported
@ACTFibernet hello I contact your customer care about money refund they said they will refund until now they didn't respond please help me
-
Aaryan Pareek
(@AaryanPareek8) reported
@ACTFibernet hell services again act you can’t improve yourself my internet got disconnected and my wfh is going on how will i am able to do my work now disgusting please fix it ASAP @BandBajaateRaho
-
Prabhu Jagannathan 🇮🇳
(@Prabhu_J03) reported
@ACTFibernet Again it's down today! 3rd time, this month
-
shailesh.eth
(@shailesh_psy) reported
@ACTFibernet systems are down yet again. This is the 3rd continuous day where the internet is abruptly down during the day. No proper communication from the support team either. Horrible services.
-
Vivek ponnappa
(@vivekponnappa) reported
Work from home atmosphere in Bangalore is a disaster when compared to my native which is relatively a small town. Have had atleast 10 instances of power cuts in a day which disrupts the internet supply provide by @ACTFibernet . Poor guys have no power backup though I have one.
-
Kanthy Alaric
(@KanthyAlaric) reported
@ACTFibernet @ACTBroadbandIn @ACTFibernetHYD Your ticket SR10164638381024 is tentatively expected to be resolved by 21-Apr between 07:30 to 09:00AM. Team ACT Issue not resolved. It shows your great quality of service . #CustomerService #CustomerExperience #customerfeedback