ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (28%)
- Total Blackout (7%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Ahmedabad, Chennai, Bengaluru, Hyderabad, Coimbatore, Chhindwāra, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Internet | 6 hours ago |
|
Ahmedabad
|
Internet | 13 hours ago |
|
Chennai
|
Internet | 17 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Praneeth V (@PraneethV12902) reported@ACTFibernet ACTFibernet Your ticket SR10179796368604 was closed claiming the issue is resolved, but now there's another outage again! This is ridiculous and completely unacceptable. How many times will you close fake tickets while customers suffer? Fix this new outage immediately
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thota sandeep (@Sandeep1Thota) reported@ACTFibernet Hi Team, Just 1 hours back i had a call with act customer care and I got to know another update which is shocking for me is, all these couple of years the power discount is goingto port1 customer but these two years the power to junction box is taking from my flat. This is unfair
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Aswin (@Aswin657939) reported@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.
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Arsk Ken (@Arbazkh97728623) reported@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet Any update regarding my complaint..
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for
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sri (@itsmesrinu1) reported@ACTFibernet given to us is this your Area Tecnical person Mr.Ramanan 500043 is our Pin Code and he says due to VPN connection it will come slow i use VPN only for SAP after that i close it ,for some other purpose also i am facing this slowness kindly resolve this or i will shift to others.
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Anurag (@anurag_abk) reported@ACTFibernet Even when the issue is as clear as anything, even after ~12 hrs they have not done anything. Pathetic service. I have been assured multiple times to get a call from technician and backend team yet nobody called.
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
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Dhruv Sood (@Dhruv496) reported@ACTFibernet @ACTFibernet your regret will not solve my problem
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Pooja Sharma (@Pooja_1428) reported@ACTFibernet My Ac No: 110637323329 (Shakarpur, Delhi) Service stopped in June 2025 but I already paid ₹2828 for 3 months. Router returned in Aug 2025. Still no refund after 10+ months & 50+ follow-ups. Getting repeated calls for router return. This is harassment. #ACTFibernet
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Randeep Singh (@ramansaini) reported@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago
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Rohan Thakkar (@rrthakkar1411) reported@ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.
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Roshan George (@GeorgeRoshanmba) reported@ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
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Eskimo (@_eskimo8) reported@JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue
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Explore The (@RajendraChim) reported@ACTFibernet what a useless service provider you are. Total garbage #actfibrenet #act
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Prathmesh Surve (@pra17th04am) reported@ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it
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Shant Kumar (@Shant057) reported@ACTFibernet @ACTFibernetHYD Facing issue with Internet since yesterday morning. Trying to reach the service but the person stopped answering my calls since yesterday. Can you please look into this matter?? The service is pathetic. Didn’t expect this as I’m using ACT from 4 year
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Arsk Ken (@Arbazkh97728623) reported@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet We are facing repeated internet issues since 19th April. It was resolved on 21st April after multiple follow-ups, but again from 23rd night the connection is not working. Continue..
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Brajkishore (@Braj_kishore79) reported@ACTFibernet how to close Fibernet account on moving out? Can’t find link on app. Plz help out. Have contacted local rep but did not get help.
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𝕧𝕚𝕜𝕜 (@AVMahendru) reportedReally disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.
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Naveen Janardhanan (@njana290380) reportedListing a plan on your app, make the customers to pay & then denying the very service is a pure scam. #actfibernetscam. Have told them clearly- either you provide what I paid for else refund the money. Don’t scam your own customers @ACTFibernet . Req amplification of this tweet
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Anurag (@anurag_abk) reported@ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.
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rapo (@rapors36) reported@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.
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Explore The (@RajendraChim) reported@ACTFibernet Internet Not Working from the last 3 days. Technicians visit and leave without any solution. Not answering the call. #actfibernet #act
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Mohd Zubair Mohiuddin (@MohdZub65084989) reported@ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back
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Dishant Yadav (@Dishant9654) reported@ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902