ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (23%)
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Total Blackout (6%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Coimbatore, Chennai, New Delhi, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Coimbatore |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Girish
(@Girish_sag) reported
@ACTFibernet They told me to wait for few weeks to check the issue , I waited for 45 days still the issue persists , Kindly refund the amount atleast so I can change to other broadband provider .
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Saurabh Shah
(@Saurabh58906944) reported
@ACTFibernet @SandyMohanG pls intervene without informing me without my confirmation,my refund of static ip act team closed my ticket whis is very Irritating experience of mine with act..from day 1 i am facing so much issues and still struggling..should i raise official grievance.
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rockstar cherry
(@saicharan1471) reported
@ACTFibernet This the worst internet service provider in the world. Every month there is an issue with internet connection. Above all the time the technical team takes to react is ages. #banactfiber
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భరత్ అనే నేను
(@malleswararaobn) reported
@ACTFibernet again net was down. I dont know what happend to act day by day net is too worst and from morning no internet.
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Nandish N
(@Nandish13087257) reported
@ACTFibernet being used since 2016 it was a good association.. Quite recent I came to know that there's a discount for providing power to your junction box installed in my premises. When I raised this issue no one is responding to this matter.
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Nandish N
(@Nandish13087257) reported
@ACTFibernet Such a shame to the company for playing cheep behaviour. Some one need to retrospect the quality of customer service.
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Jay
(@ManojNarasiman) reported
@ACTFibernet Don't buy @ACTFibernet such a disgusting service provider and uneducated customer service.
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Subdomain
(@Subdomaintkn) reported
@ACTFibernet I disconnected my service 2 months back. It is now made active without my request notice or anything else. I never called anyone to activate it again.
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Raghu🇮🇳
(@Ragu_ers) reported
@ACTFibernet Your team still didn’t show up and they promised issue will be resolved by 6PM I seriously didn’t expect this from ACT. Poor service from you end. If issue not fixed today I will escalate this further.
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 109th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???
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గోదావరి శ్రీ లక్ష్మీ ఫణిధర్ ⚪
(@phani_innocent) reported
@ACTFibernet How mamy days will you take to resolve.I am out of Internet since 36 hours and no resolution what so ever was provided by you ! #ActFiberSucks
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sandhya
(@SandhyaSastra) reported
@ACTFibernet Can you please cancel the Prospect No. 103642456912 and process full refund. I am going ahead with other vendor who is ready to give connection today. I don't want to waste my time with such an irresponsible company which cheats customer's money and dont respond.
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No context suvee
(@burnt_roti) reported
@stfuixalmao @ACTFibernet Omg they are the worst. Two years back I had no internet for 10 ******* days and they didn't even give a ****. Only when I told them to deactivate my account, they were like ayo ma'am sorry🙃
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Fara Mirza
(@ShanayaMirza4) reported
This is really Disappointing being a good reputated company does not even have proper customer care or technicians to fix the issue immediately. @ACTFibernet @TRAI @ACTFibernetHYD
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Subdomain
(@Subdomaintkn) reported
@ACTFibernet stupid **** why did u start reconnection of my account without asking me. #f**k actfiber
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Guru
(@Guru79777266) reported
@ACTFibernet Team, I wanted to appreciate your email support for not being able to understand custome requirements. I requested to change correct address which was updated incorrectly.. ACT Team asking me to raise shifting adress with location and demanding shifting charges.
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Ketul
(@Ketul22664604) reported
If I select option to talk to customer care services representative by press on 9 than system tells me it is wrong option you pressed. So why that system guide me to do it if it is wrong. (2/3) @ACTFibernet
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Venu@Indian
(@VenuIndian007) reported
@ACTFibernet They had cut it down now. Why is this only with ACT always? Please, fix it ASAP
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Saurabh Shah
(@Saurabh58906944) reported
@ACTFibernet Where would i get my resolution. Team should take action asap.
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Ketul
(@Ketul22664604) reported
Is this the way to handle the complain of customer. And if yes so why you are giving the option to talk to customer care services representative. I called act fibernet twice and launched complaint about internet is not working. (1/3) @ACTFibernet
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Sweety D
(@SweetyD26scool) reported
@ACTFibernet I must say one of the most horrible customer cares I’ve come across in last couple of years. Customer care executives are as dumb as possible and whenever they don’t have answers to your query they just go silent!! Wow. So competent!!! 👎🏼👎🏼
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Raghu🇮🇳
(@Ragu_ers) reported
@ACTFibernet I won’t make any payment this month since you guys are biggest disappointed. I need to escalate this and this not a joke. Worst level management doesn’t care about there customers. So either you can cancel my connection/I won’t make any payment.
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Nandish N
(@Nandish13087257) reported
@ACTFibernet The worst part is for my clime of around 5 year's discount, you are give only one year's expenses as if it is a charity & that to without giving proper explenation and I'm now totally feed up of following up regarding this matter with your so called customer service.
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Cat
(@stfuixalmao) reported
@burnt_roti @ACTFibernet Bro for real I am actually gonna deactivate if they don't give me internet by Tomorrow cause literally wtf is their customer care centre even? So fkn useless
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SHREYAS
(@SHREYAS93421211) reported
@ACTFibernet Could you please let us know when this will be resolved I tried contacting your support for 5-6 times, but no agent is aware of this issue !
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Sami Maqsusi
(@syedsamiuddin8) reported
@ACTFibernet There is internet connection since afternoon , no response from customer service. SR10164295727774
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No context suvee
(@burnt_roti) reported
@stfuixalmao @ACTFibernet No use shouting at them, Ixa. Deactivate at the end of this month becoz anyways they will charge you for March. Hathway service is really fast. Net apapo tension pannum but they respond immediately.
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Ketul
(@Ketul22664604) reported
Everytime in the gap of 15-30 days it happens 2-4 times regularly that internet is not working. In this type of conditions it is very badly effect to work when customer works from home through internet. Poor service(3/3) @ACTFibernet
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Vellat
(@Vellat2) reported
@ACTFibernet tag line is ‘feel the difference’. IMHO as a 2 year old customer the tag line ‘feel the pain’ is more apt.
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rAhul
(@senoopsy) reported
@ACTFibernet @ACTFibernetHYD my internet isn't working showing "internet not available" I'm facing this issue everytime in every month and the customer support isn't not responding and they every time give promises like this is the last time we will see permanent solution to this