ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (78%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Madurai, Chennai, Hyderabad, Sirsi, Ludhiāna, Delhi, Visakhapatnam, Hoskote, Mumbai, Allahābād, Yelahanka, New Delhi, Cochin and Jaipur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manikandan K
(@naan_manikandan) reported
@ACTFibernet My ID 10100580997 Hyderabad. No internet services since Wed'day night due to heavy rain. It's almost more than 72hrs now & not fixed yet. Everyday we are getting an extension msg, not the solutions. Totally disappointed & customer care number are not reachable.
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Dhirendra
(@Dhirendra163333) reported
@ACTFibernet I am Rahul,living in delhi having an active Act connection since last 5 month, the problem is that in every month I have to go through a service disconnect for 3-4 days,this time I raise a request, Ticket (SR11075831767464) 2 days ago and still my problem not solved
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veeresh vm
(@Adamsjackadam35) reported
@ACTFibernet Do you have the authority to barge into any customer's house and do want ever you want? If your company has any special order from the supreme court, share it with me. Your company has installed one of those boxes(Not Modem) for the Internet in my house.
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AVC
(@aron_calvin) reported
@ACTFibernet my issue isn't resolved. It's more than 24 hours.
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Biswajit
(@biswajit_mt) reported
@ACTFibernet I have raised a ticket SR10275833946614 yesterday but it was closed without being resolved and today I reopened the ticket , can you first track this fix as the battery backup for our building is not working.
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md hussain shariff
(@mdhussainshari1) reported
@ACTFibernet No required didnt like the service, moving to jio fiber, no proper customer service and technical team.
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Kaido
(@qsameer368) reported
Since 3days no internet @ACTFibernet service is the biggest regret ever in my life guys don't ever prefer @ACTFibernet it's the worst service provider.worst pathetic service opt for other service this is just sht😡.thank got soon @Starlink we will there to save us.
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Raja
(@Raja31Sekar) reported
@ACTFibernet my internet is not working since morning and no resolution provided yet. I’m not able to do any work SR10375841241214
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Not a Fake News ♐
(@BagelSham) reported
@ACT hello team why there is no internet frm morning, and no information when it's gona come Plz fix asaap : SR10175840036184 #ACTFibernet #ACT
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Ganesh Devadhar
(@GaneshDevadhar) reported
@ACTFibernet SR10175807465584 in progress for almost 72 hours. No info on internet restoration to your call center. And local technician not answering the calls. ETR just gets updated everyday to next day. Poor service !!!
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priyah
(@tiny_toadsie) reported
@ACTFibernet net down since afternoon. When will you resolve this
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Durgesh Yadav
(@traditionalishq) reported
@ACTFibernet In the app, when i call assigned engineer he didn’t answer my many calls. And no any update why I’m facing this issue.
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VJ 💎
(@vbr0611) reported
@ACTFibernet I'm disappointed! Paid for 12+3 months, but internet's been down for 5 days. Now you're telling me to buy a new router? Doesn't seem fair when my plan isn't even over yet. Help me resolve this! #ActFibernet #InternetIssues #CustomerService
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Bharatha
(@bharathaTweets) reported
@ACTFibernet Sales teams and customer service seems To be fraud and they are cheating me . Got the money and no response regarding my connection
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priyah
(@tiny_toadsie) reported
@ACTFibernet internet down. When will this get resolved
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Abhijith
(@abhihi) reported
@ACTFibernet Issue resolved. Close the ticket
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Bhavesh Malviya
(@BhaveshMalviy7) reported
@ACTFibernet @ACTFibernetHYD how many times your team will call me for router recovery even after the router is collected??? Such a pathetic irritating service you have. I would not recommend anyone to choose your service as even after disconnection your team keep irritating us
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Eduj nivan
(@jude0887) reported
@ACTFibernet I spoke to customer care. He said my late payment could not be waived in that case I would like to discontinue he has raised a discontinue request SR10375844016769. Jus bcoz its been 6 months since i am associated you ll nt be able to waive.silly
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Ramkrishna Naik
(@iamramnaik) reported
@ACTFibernet : Seems ACT has become careless and least bothered to respond to its customers. Internet not working since yesterday and when i call their areas team lead he is saying he will send the person. The technician has not even visited the site(1)
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it's X
(@AbdulAk27603958) reported
@ACTFibernet ?? What a service. Until now I didn't get my connection.. I need to switch my wifi. I am thinking
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Harshal Thakare
(@ht_harshal) reported
@ACTFibernet @ACTFibernetHYD Extremely disappointed with your service. I’m on a 1 Gbps plan but barely getting 300 Mbps. Your team has been unhelpful and unresponsive—even after I mentioned cancelling the connection. Shocking apathy and pathetic support. #ACTFibernet
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Harshal Thakare
(@ht_harshal) reported
@ACTFibernet @ACTFibernetHYD Extremely disappointed with your service. I’m on a 1 Gbps plan but barely getting 300 Mbps. Your team has been unhelpful and unresponsive—even after I mentioned suspended the connection. Shocking apathy and pathetic support. #ACTFibernet
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Valluvan Marian
(@Vallu1) reported
@ACTFibernet Service Engineer asks not to log a ticket. Issue does not get resolved and he does not call back, nor does he attend to the issue. Tkt logged; still no action. Frustrated.
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Valluvan Marian
(@Vallu1) reported
@ACTFibernet Pathetic service by ACT. Third time the fibernet down in two weeks; second time this week in Chennai, Velachery. Re-opened ticket. Spoke to Service Mgr(name held back). Still no action. Anyone happy with @ACTFibernet ?
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vishal heble
(@vishalheble) reported
@ACTFibernet hi here is the ticket number SR10275834431494. Internet has not been working since yesterday morning. Still no one technician has reached out to me or care to resolve this. You have 2 hours time or else I am happy to cancel the connection. Time starts now
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Batman
(@Batman17013840) reported
@ACTFibernet Internet down again. I’m facing issues daily. this is my 4th complaint in a week. Your engineers clearly can’t fix the problem and your service has become the worst of the worst. Might as well shut down and let users switch to ISPs that actually work
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Eduj nivan
(@jude0887) reported
@ACTFibernet @ACTFibernet No proper response from customer supports and bill generated for this month is on a higher side. Worst service I would like to close my account - SR10375842490464
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Sandeep
(@kinngsandeep) reported
@ACTFibernet Why does it keep happening every month, why you don't provide compensation for you fault, Can you provide a reason why this has happened and actual time for resolution. #AvoidAct #BadService
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Durgesh Yadav
(@traditionalishq) reported
@ACTFibernet No internet for 3 days in Delhi! Tickets auto-close without resolution. No response from customer care, no engineer visit. Account No: 110741918682. Please fix this urgently! #ACTFibernet #PoorService #Delhi
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AVC
(@aron_calvin) reported
@ACTFibernet I have been out of internet access since yesterday evening. You haven't resolved it yet. However when it comes to billing you are very prompt. The promptness would be appreciated in maintaining your network's uptime.