ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 22, 6:10 AM GMT+5:30	0	0
May 22, 6:30 AM GMT+5:30	0	0
May 22, 6:50 AM GMT+5:30	0	0
May 22, 7:10 AM GMT+5:30	0	0
May 22, 7:30 AM GMT+5:30	0	0
May 22, 7:50 AM GMT+5:30	0	0
May 22, 8:10 AM GMT+5:30	0	0
May 22, 8:30 AM GMT+5:30	0	0
May 22, 8:50 AM GMT+5:30	0	0
May 22, 9:10 AM GMT+5:30	0	0
May 22, 9:30 AM GMT+5:30	0	0
May 22, 9:50 AM GMT+5:30	0	0
May 22, 10:10 AM GMT+5:30	0	0
May 22, 10:30 AM GMT+5:30	0	0
May 22, 10:50 AM GMT+5:30	0	0
May 22, 11:10 AM GMT+5:30	0	0
May 22, 11:30 AM GMT+5:30	0	0
May 22, 11:50 AM GMT+5:30	0	0
May 22, 12:10 PM GMT+5:30	0	0
May 22, 12:30 PM GMT+5:30	0	0
May 22, 12:50 PM GMT+5:30	0	0
May 22, 1:10 PM GMT+5:30	0	0
May 22, 1:30 PM GMT+5:30	0	0
May 22, 1:50 PM GMT+5:30	0	0
May 22, 2:10 PM GMT+5:30	0	0
May 22, 2:30 PM GMT+5:30	0	0
May 22, 2:50 PM GMT+5:30	0	0
May 22, 3:10 PM GMT+5:30	0	0
May 22, 3:30 PM GMT+5:30	0	0
May 22, 3:50 PM GMT+5:30	0	0
May 22, 4:10 PM GMT+5:30	0	0
May 22, 4:30 PM GMT+5:30	0	0
May 22, 4:50 PM GMT+5:30	0	0
May 22, 5:10 PM GMT+5:30	0	0
May 22, 5:30 PM GMT+5:30	0	0
May 22, 5:50 PM GMT+5:30	0	0
May 22, 6:10 PM GMT+5:30	0	0
May 22, 6:30 PM GMT+5:30	0	0
May 22, 6:50 PM GMT+5:30	0	0
May 22, 7:10 PM GMT+5:30	0	0
May 22, 7:30 PM GMT+5:30	0	0
May 22, 7:50 PM GMT+5:30	0	0
May 22, 8:10 PM GMT+5:30	0	0
May 22, 8:30 PM GMT+5:30	0	0
May 22, 8:50 PM GMT+5:30	0	0
May 22, 9:10 PM GMT+5:30	0	0
May 22, 9:30 PM GMT+5:30	0	0
May 22, 9:50 PM GMT+5:30	0	0
May 22, 10:10 PM GMT+5:30	0	0
May 22, 10:30 PM GMT+5:30	0	0
May 22, 10:50 PM GMT+5:30	0	0
May 22, 11:10 PM GMT+5:30	0	0
May 22, 11:30 PM GMT+5:30	0	0
May 22, 11:50 PM GMT+5:30	0	0
May 23, 12:10 AM GMT+5:30	0	0
May 23, 12:30 AM GMT+5:30	0	0
May 23, 12:50 AM GMT+5:30	0	0
May 23, 1:10 AM GMT+5:30	0	0
May 23, 1:30 AM GMT+5:30	0	0
May 23, 1:50 AM GMT+5:30	0	0
May 23, 2:10 AM GMT+5:30	0	0
May 23, 2:30 AM GMT+5:30	0	0
May 23, 2:50 AM GMT+5:30	0	0
May 23, 3:10 AM GMT+5:30	0	0
May 23, 3:30 AM GMT+5:30	0	0
May 23, 3:50 AM GMT+5:30	0	0
May 23, 4:10 AM GMT+5:30	0	0
May 23, 4:30 AM GMT+5:30	0	0
May 23, 4:50 AM GMT+5:30	0	0
May 23, 5:10 AM GMT+5:30	0	0
May 23, 5:30 AM GMT+5:30	0	0
May 23, 5:50 AM GMT+5:30	0	0
May 23, 6:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (60%)
Wi-fi (27%)
Total Blackout (10%)
E-mail (1%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.

City	Problem Type	Report Time
Chennai	Internet	16 minutes ago
Bengaluru	Internet	8 hours ago
Chhindwāra	Internet	13 hours ago
Bengaluru	Wi-fi	15 hours ago
Bengaluru	Wi-fi	20 hours ago
Bengaluru	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

rajusekh (@U1Raju) reported 5 seconds ago
@ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)
Uncle Sam 786 (@CbhSam30259) reported 2 minutes ago
@ACTFibernet DIDNT GET A SINGLE EMAIL. @ACTFibernet @ACTFibernetCare FRAUD & HARASSMENT. Ticket SR10780246951897 closed fraudulently without resolution. Your staff incessantly spam-called me, worsening my health as a patient, and blatantly lied to cover it up. Detailed DM sent.
Mdparvez (@mdparvez171126) reported 3 minutes ago
@ACTFibernet there is a delay in new connection need help fast
JSM.Nadhan👨‍💻🥸 (@JSMNadhan07) reported 4 minutes ago
Worst customer service by @ACTFibernet . A request raised 3 days back, but no one is even contacted from your team. Please continue to ignore long term consumers like us!!
Sandeepkuntnur. (@SandeepKuntnur) reported 5 minutes ago
@ACTFibernet Never see such worst service.. It’s been 3 days payment is done.. no Proper response from your side
Mohit Tiwari Kashyap (@mohittiwarik) reported 7 minutes ago
@ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.
Kiran Vanam (@vanam_kiran) reported 9 minutes ago
@ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.
Sendil Gopal (@SendilGopal) reported 9 minutes ago
@ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.
Poornima menon (@Poornimamenon10) reported 11 minutes ago
@ACTFibernet Everything is arranged and within a day the WiFi has stopped working. The most disgusting network connection. Bloody cheats!!
Kunal Vijay Kapoor (@KunalVijay40479) reported 13 minutes ago
@ACTFibernet What a pathetic service. The fix doesn’t even last a day and starts troubling again and as usual no response from the Tech Team. Let me know if I have to change the provider
Ashwin Kumar (@ashwin_kumarV) reported 16 minutes ago
Hey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?
Mr.Pikachu (@MrReeDood) reported 25 minutes ago
@ACTFibernet Since your team couldn’t fix the issue, they’ve now raised a disconnection request on my account without my consent.
Jashwanth (@Jashwanthkc0207) reported 27 minutes ago
@ACTFibernet My internet has been completely down since yesterday 3 PM. Raised a complaint but no resolution or proper update yet. Terrible experience. Account ID: 101775865204 / Ticket No: #SR10180379508324. Please look into this urgently. @ACTFibernet
Sandeepkuntnur. (@SandeepKuntnur) reported 31 minutes ago
@ACTFibernet Didn’t solve the issue we facing.. it’s been 3 days.
vegi.bharadwaj (@vegibharadwaj) reported 34 minutes ago
@ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap
Vpr (@Preethammech) reported 35 minutes ago
@ACTFibernet 108332342967 My connection is not working for the last 10 days. No update, no progress on the ticket. Now I received a message saying account is deactivated. Plz give a call back and give clarity on the progress.
Narendar (@killuanaren) reported 36 minutes ago
@ACTFibernet Resolution was that it will be resolved before 12 pm today, still no response, when it will be resolved or it will be resolved ever, pathetic service it's as expected. Atleast help me how to cancel my service and get refund
Sumit kumar (@Frxtrot007) reported 39 minutes ago
@ACTFibernet My internet has been down since last night and I had raised a ticket. There is no way I can talk to the customer service and the status still shows in process. My work is getting impacted. I didn't renew my subscription to go through this frustration.
Vinod (@chatvinod) reported 42 minutes ago
@ACTFibernet last 5 days internet not working… each day technician comes, fixes and by evening it stops working…very frustrating
vikram choudhary (@jat_vikram47) reported 44 minutes ago
Dear [ACT fibernet) , Bro, please turn the internet back on 😭 You take full payment but give half service. Work is stuck because of this outage. How long are we supposed to wait? #ACTFibernet #InternetDown
Sanjit (@Sanjit91751386) reported 45 minutes ago
@ACTFibernetHYD @ACTFibernet internet not working.. Help me with disconnection
Sukumar (@sukumards) reported 47 minutes ago
@ACTFibernet I would again raise another issue, I booked new connection via mobile no. 9972204292, based on the ACT area incharge who told new line has need added to my apartment block, who promised me to do the connection by 15th May. I paid 6month advance on 13th May. Till now no response.
Balaji (@Balaji_Ambs) reported 51 minutes ago
@ACTFibernet it is simply not acceptable to wait for 24 hours to set right the broken connection in this age. You should be able to do it remote or atleast send some one to check if not immediately then within 1-2 hours. Raised last evening 7pm and still waiting
Sairam Srikanta (@sairam_srikanta) reported 52 minutes ago
@ACTFibernet why you guys are closing the tickets without our resolving the issue and without our consent????
M S (@MANISHs19284130) reported 52 minutes ago
@ACTFibernet I raised my complaint around 6pm but you have the worst customer service as you never resolved the issue on the same day if reported after 4pm. I faced this issue in the past as well. Completely bullshit
Anirudh (@IamRamAnirudh) reported 53 minutes ago
@ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem
Pelane Baat (@pelanebaat) reported 54 minutes ago
@ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.
vikram choudhary (@jat_vikram47) reported 54 minutes ago
“@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet
Ashish Dhaniwala (@thenameashish) reported 56 minutes ago
@ACTFibernet Still no response nor any call received from technician. Do you have any intention of resolving my issue or should i terminate my connection and shift to a different ISP?
DesiMorgan (@sameer_joshi) reported 58 minutes ago
Internet not working since yesterday evening. @ACTFibernet