ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Salah Bakulka
(@salah_bakulka4u) reported
@ACTFibernet Such a waste being biggest and popular internet service provider in hyd. I have raised SR10176827414084 on 26 Aug and today is Day 5 with no internet. I am using your service for 12 yrs now, i work from home and internet is critical for job..fix my internet asap...
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Renewable Fossil
(@Infin_Monkey) reported
@ACTFibernet 7 days of no internet. 6 days after raising a ticket no one responds. The guy whose number your app gives won't even lift calls. Pathetic sevice. All other networks in my area restored service.
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Venkateswara Rao S
(@venkeefrndz) reported
@excitel_rocks Pathetic service and worst customer service in Bangalore, Medahalli, KR Puram area. Daily network issues. Takes days to resolve. #Badexcitel in Bangalore. Please let me know how to proceed for termination. @ACTFibernet Can you new connection?
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Kishor Kunal
(@KK_Kishor315) reported
@ACTFibernet I have requested a new connection on Thursday morning, I paid and submitted the documents which also got verified and completed and I was told that the setup will be done on Friday, but I don't have any clue now. The customer care team is also not helping here.
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Sai Kiran
(@Kiran20933891) reported
From past 5 days the wifi is not working and I am trying to call @ACTFibernet toll-free number. I'm unable to contact anyone from @ACTFibernet u kept ur phone lines busy I hope you will solve the issue ASAP If we don't pay our bill in time u will charge extra Such a careless 🤷🏻
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Mohmed Amjadulla Baig
(@amjadullabaig) reported
@ACTFibernet It has been more than a week since I complained but no one called nor resolved the issue (SR10176798872066 and SR10176791575304). Even escalated the issue to the nodal officer but no response. Is this the way you treat your customers . Very bad management.
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Prajith P.S
(@PrajithPS) reported
Hey @ACTFibernet, of late ur connection has frequent disruptions affecting entire housing society & resolution timelines r ridiculously long. Internet disconnected today morning & ur service support personnel confirms fixing it by tomorrow evening!!! Will you refund our bills?!
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Yugandhar Yadav
(@acayogi) reported
@ACTFibernet Atleast cancel it and refund, I will shift to another network
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Ajay karira
(@ajayk610) reported
@ACTFibernet More than 5 days internet is down. ETA keeps changing daily. Pathetic and horrible service by ACTfibernet Hyd.. Act is just sleeping on complaints, Guys donot use ACTfibernet instead go with other ISP provider. SR10176812458014.
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I'M Goud
(@Sandeep40506) reported
@ACTFibernet since 10days We are suffering from internet issue no one has been responding on issue this very worost service.except Act networks should going well on my location customer service is very worost
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I'M Goud
(@Sandeep40506) reported
@satishA1619874 @ACTFibernet Wrost service ever we also suffering since 8days no action and consern from ACT @ACTFibernet
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PRASAD RAVICHANDRAN
(@Meet_Me_PRASI) reported
When I try booking for relocation.. The app never works.. When I call the service person and ask for relocation he says "No Manpower" and asks me to take a new connection! @JioCare what sort of service do you provide? Planning to switch to @airtelindia or @ACTFibernet
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Harry
(@warrior047) reported
@ACTFibernet What is your working email id? Every email u mentioned on website is being blocked and my emails are not going through. I have raised a disconnection request. I need your support in full refund. Extremely dissatisfied with such so called support and service
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Jyotirmai Mahapatra
(@jyotirmaimahap1) reported
@ACTFibernet I logged a complaint at 4 PM and it’s 9 PM now with no update. Repeated follow-up calls go unanswered. This recurring issue disrupts my office work and is extremely frustrating. If this continues, I’ll be forced to discontinue my connection.
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Mahi86
(@Mahi862) reported
@ACTFibernet will go to consumer court it's more then a week now and no response from any technician been a customer since 2015.. it's time to move on just refund the amount.worst service @JioCare
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sikkireddy
(@sikkireddy) reported
@ACTFibernet My internet has not been working for the past 10 days.I’ve raised a complaint every single day & each time I’m told it will be resolved today.but nothing has happened so far. This is extremely disappointing. I really don’t know what else to say at this point.”
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madhanvs
(@madhanvs) reported
@ACTFibernet Do you guys act!!! #actfiberpleaseact Daily Status Update: SR10176813269144 Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 26-Aug(DD/MM) 19:30 to 21:00. 27-Aug(DD/MM) 19:30 to 21:00. .29-Aug(DD/MM) 19:30 to 21:00 30-Aug🙏
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Mohamed azam
(@mdazam4466) reported
@ACTFibernet- Since all fraud activities you people have induced on me - really No one ready to clear my issue,Now blocked my email ID- why so coward you were proceed for legal action let's see - ACT wat going to do with me
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kiran kumar
(@kk4526) reported
Hello @ACTFibernet @ACTFibernetHYD, Ticket ID: SR10176813925584 Could you please let me know how many more days it will take to resolve this issue? It’s been extremely frustrating and inconvenient. #internetdown #PoorService
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Blast Reddy
(@ibharatreddy) reported
@ACTFibernet Hey bossdk , still issue not resolved It’s been 2 weeks mf
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Sougata Mishra
(@iamchayasutra) reported
Since 5 days no response from @ACTFibernetHYD .There is no internet since 5 days and no one responded properly .This has bound me to shift to Airtel broadband . You are loosing customer in this way. @ACTFibernet very bad
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Amit
(@amitkd24) reported
@ACTFibernet I dont have internet since 7 days at home, and act doesn't even bother to contact or get ths issue resolved. Worst Company ever
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madhanvs
(@madhanvs) reported
@ACTFibernet : Act please act to resolve the issue. SR10176813269144 Dear customer, it's taking longer than expected Revised timeline is 26-Aug(DD/MM) 19:30 to 21:00. 27-Aug(DD/MM) 19:30 to 21:00. 28-Aug(DD/MM) 19:30 to 21:00. 29Aug(DD/MM)
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Hemnath Reddy
(@Dr__PiedPiper) reported
@ACTFibernet SR10176814252664 Regarding the above complaint the issue is not yet resolved from 6 days. Is there any chance that u resume ur service today or else please cancel my subscription and refund!!!
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Karnakar Reddy
(@SkreddybotReddy) reported
@ACTFibernet @NetJio35987 @airtelindia act fibber net not answering on call and asking to through app , that also not working, showing their attitude
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madhanvs
(@madhanvs) reported
@ACTFibernet : Never acts to resolve issues Sends false updates. Time to switch to other isp.
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Prahlad
(@prahladddd) reported
Hi @ACTFibernet, I raised a ticket (SR10176871447124) via your app for internet issues. Got a call from an agent, but they disconnected before I could explain, and no follow-up since. I work remotely & need this resolved urgently. Please assist ASAP.
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மாயவரத்தான்
(@mayavarathaan) reported
@ACTFibernet Why? I have raised complaint 10000000s of time to remove my email address from your database. But you never bothered to do it. Now want to spam my mobile number too? You shameless morons!
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Charan
(@frivolous_rants) reported
@ACTFibernet internet outage since 5 days in Ameerpet! What is wrong with you. Consider disconnecting the services and refund money if you are not capable of restoring the connection
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Kiran kumar
(@Kiranku09920774) reported
@ACTFibernet Pathetic service provider. Week on week I should contact this team to fix the internet. Ticket no. SR10276869014954 Fix this immediately.