ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Delhi, New Delhi, Chhindwāra, Hyderabad, Bengaluru, Chennai, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, Osmanabad, and Mumbai.

City	Problem Type	Report Time
Delhi	Internet	2 hours ago
New Delhi	Total Blackout	4 hours ago
Chhindwāra	Internet	6 hours ago
Hyderabad	Internet	17 hours ago
Chhindwāra	Internet	20 hours ago
Hyderabad	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  bazooka (@NihalTheElf) reported 7 minutes ago

  @ACTFibernet Internet has been down since Thursday 11 PM. It came back for only a few hours before failing again. My ticket was closed without fixing the issue. I reopened it, but nobody is responding. It's been over 24 hours I expect the promised compensation and permanent fix.

• 
  Kiran Surya Nadella (@kiran_nadella) reported 8 minutes ago

  @ACTFibernet Still no resolution and your service engineer is very rude. What’s this? @TRAI @DoT_India

• 
  Sailesh Rebba 🇮🇳 (@SaileshRebbaa) reported 9 minutes ago

  @ACTFibernet @ACTFibernetHYD I made temporary arrangement here to avoid danger. but we need permanent fix.

• 
  Sharath (@thisissharath) reported 9 minutes ago

  @ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience

• 
  Niraj Kumar Mishra (@imnirajkmishra) reported 14 minutes ago

  Worst internet service provider is act fiber net... Fraud company Shri Ashwini Vaishnaw ji pls help 9711114635 #actfibernet

• 
  S_u_n_d_a_r (jeYa) (@jeyasundar244) reported 18 minutes ago

  Dear @ACTFibernet CEO, my internet has been down since last night. I raised a ticket this morning, and was assured it would be resolved by 4 to 7 PM today. Despite a follow-up call and multiple attempts, the issue persists for over 24 hours. Ticket id:SR11481054655294

• 
  Madhav Vasanth (@tisismadhav) reported 19 minutes ago

  @ACTFibernet Please stop assigning my complaints to the same technician gokul and have a senior engineer inspect the issue. This experience has completely ruined my confidence in ACT’s customer service. ACT Account: 103748970135,

• 
  jaywantpandya (@jaywantpandya) reported 21 minutes ago

  Dear @ACTFibernet , there are many frequent internet not working issues and every time, it takes more than 24 hours to resolve it. This causes financial, social, health troubles as nowadays, internet is wholemsole. U must compensate it by increasing days limit in recharge period.

• 
  Shilpa (@cyanramblings) reported 22 minutes ago

  i’m trying to reach your customer support and your chatbot or the IVR is useless @ACTFibernet i cannot find details of my new add-on connection, it’s still not reflecting on the app

• 
  Vivek నాళ్ళ (@NallaVivek) reported 26 minutes ago

  SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

• 
  SUVOBRATA MUKHERJEE (@suvobratam) reported 26 minutes ago

  @ACTFibernet @ActfiberC I am writing to request the immediate resumption of my new connection installation, which was requested on June 27th under the registered mobile number 9874435745. While the installation was initially delayed due to technical feasibility issues

• 
  Saroooooo🧡🫰🏼 (@Missamma_019) reported 27 minutes ago

  Hi @ACTFibernet, I recharged for a 1-year plan, but due to a cable issue from your end, my Wi-Fi was unavailable for nearly 3 months. Since the issue was on your side, kindly extend my plan by 3 months or provide appropriate compensation. Please look into this.

• 
  LoneGoat (@BlueHawks110) reported 28 minutes ago

  Second 48-hour ACT Fibernet outage in less than 3 weeks. The same story again—repeated extensions of the resolution timeline,no response from customer support. Customers pay in advance for reliable service, not repeated disruptions and silence. @ACTFibernet #ACT @ACTFibernetHYD

• 
  Vinay Kumar Reddy Kukudala (@VinayKukudala) reported 28 minutes ago

  @ACTFibernet Quickly means still how many months? Still the issue is not rectified.worst service by act fibernet @ACTFibernet @TRAI

• 
  R (@airnoforce) reported 29 minutes ago

  @ACTFibernet Pretty disappointed in the customer service... Please do something @ACTFibernet

• 
  abhinav sinha (@abhinavsays42) reported 29 minutes ago

  @ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.

• 
  Sumit Anand (@sumitanand098) reported 30 minutes ago

  @ACTBangalore @ACTFibernet SR10281068894234 for 3 days, every morning my internet is not working, what is this... I've to raise a ticket everyday. Very pathetic service.

• 
  Ravi (The Rising 🌞 for Mother 🌍🌎) 🌄 (@ravikumar_b007) reported 34 minutes ago

  ACt fibernet is down from last 18 hours, still no response on timelines. Location: Sai villas road, Ameenpur Hyderabad Telangana @ACTFibernet How long do you expect us to suffer with your low response rate. The action time is too high, why don't you maintain a SLA?

• 
  vishnulaishetti (@vishnulaishett1) reported 37 minutes ago

  Hi @ACTFibernet it's been more than 24hrs that I have raised a ticket regarding connection issue no one from the technical department nor the customer service representative has reached to me in the ticket it said it will be resolved by 8:30pm yesterday it has not be resolved yet

• 
  Cricketcircle (@Cricketcircle07) reported 38 minutes ago

  @ACTFibernet I already have firestick why would I use your setup box if you can't provide live tv channels. It's very bad service and support.

• 
  FinProfz (@Finprofz) reported 38 minutes ago

  @ACTFibernet internet not working since yesterday. How will customers manage?

• 
  Anustup Das (@AnustupD) reported 39 minutes ago

  @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

• 
  Rakesh_R_Rao (@the_rao_boy) reported 44 minutes ago

  @ACTFibernet ETA of 21:00 has passed and it’s neither resolved nor any further updates. I’d want the refund or extension in the subscription for the amount of days the issue is resolved. Would you provide the Internet if we delayed the payment by even one day after the last date?

• 
  Bhujanga Rao (@bhujangarao0292) reported 45 minutes ago

  @ACTFibernet No resolution

• 
  Vignesh Kumar Ramachandran (@rvignesh9008) reported 54 minutes ago

  2nd internet outage in the last 15 day. The ETA is revised for the 2nd time. Can you take a look on priority? SR10381021587084 @ACTFibernet

• 
  Cricketcircle (@Cricketcircle07) reported 58 minutes ago

  @ACTFibernet Got the tv set-up box. But not able to watch Sony SAB tv channel. While purchasing checked that Sony SAB tv was included in the plan. But it's not showing now. What kind of service is this.

• 
  kumar apratim (@apratim18) reported 60 minutes ago

  @ACTFibernet can u please prioritise relocation request of ticket number SR10280979503424. Was supposed to happen by 4th July. My office work is getting impacted. Pathetic service.

• 
  Javid (@zaveedN) reported 1 hour ago

  @ACTFibernet no internet from the past 48 hrs ? No resolution ? When is it going to be resolved? Ticket resolution time keeps changing and your customer service is worst than a robot answering questions.

• 
  Probiotic (@sun1385) reported 1 hour ago

  @ACTFibernet @jagograhakjago With competition like Jio and Airtel, how will you survive with such pathetic service? And then blame big businesses for lost customers.

• 
  Viyaki (@viyaki_s) reported 1 hour ago

  @ACTFibernet It's been 2 weeks since I raised my complaint. Someone picked up my call once and then just disappeared. Now the ticket has been closed without even solving the issue. Why should I be paying for internet that I haven't been able to use?