ACT service status: outage reports and connection issues
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 8 hours ago |
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Internet | 11 hours ago |
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13 hours ago | |
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Internet | 13 hours ago |
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Internet | 13 hours ago |
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Internet | 19 hours ago |
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MJ (@MJ_199318) reported@ACTFibernet @ACTFibernet send the complaint number
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Kartikaya Joshi (@kjoshi0202) reported@ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314
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Vivek నాళ్ళ (@NallaVivek) reportedSR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet
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ashish mishra (@talk2ashishm) reported@ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this
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Manish Kumar (@Jadeja_manish25) reported@ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784
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_ (@r_ambler_) reported@ACTFibernet @actfibernet same issue now July, 1, 2026; net down and app not working to raise a complaint!!
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pramodhvittal (@pramodhvittal) reportedDear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct
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Sriram Rajaram (@Sriram0508) reported@ACTFibernet Mesh network installation pending since 5 days. Pls check and install at the earliest.
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Prashant Kumar (@Prashan39394527) reported@ACTFibernet Still waiting for the callback!! If you cannot provide the service then please let me know and refund the amount with a penalty.
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Uday (@uday9885) reported@ACTFibernet @ACTFibernet Hello Team can I have an update on SR10181050618134 I am not getting internet from yesterday 3pm I have raise ticket but its seems your team just blindly updated as fibre cut my society has 100+ connections no one has any issue kindly do needful.
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Anupama (@Anupama97882988) reported@ACTFibernet The issue still there @TRAI
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative
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Karthik (@KarthikeyanS01) reported@ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻
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ashish mishra (@talk2ashishm) reported@ACTFibernet Even they dont care if customer says he will diaconnect or cancel , Mr Vishnu from Act who called at 3:34 pm today dont care about losing customer but really force cust to send email to get notification ..is this Act think thy manage customer
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saravanan s (@ssaravananmechg) reported@ACTFibernet I have raised disconnection request 2 times but your side not initiated any action.what you think about the customer? What ever you do on your wish?...@DoT_India @TRAI .least bothered about customer...
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kumar apratim (@apratim18) reported@ACTFibernet can u please prioritise relocation request of ticket number SR10280979503424. Was supposed to happen by 4th July. My office work is getting impacted. Pathetic service.
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saravanan s (@ssaravananmechg) reported@ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.
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Sumit Anand (@sumitanand098) reported@ACTBangalore @ACTFibernet SR10281068894234 for 3 days, every morning my internet is not working, what is this... I've to raise a ticket everyday. Very pathetic service.
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Suresh Nambiar (@suresh30oct) reported@ACTFibernet @kiran_nadella Hello @ACT Fibernet There is serious disruption of Internet service in Brookfield Sraddha silver apartment for the last three days and the customer care is not responding
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Raghu (@raghu42tweets) reportedNo Internet for more than 15 hours. ETR keeps changing. No one to contact. No update. The WORST customer care! No responsibility and accountability. @ACTFibernet
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R (@airnoforce) reported@ACTFibernet Pretty disappointed in the customer service... Please do something @ACTFibernet
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC —leading me to request a cancellation—I have since resolved the site issues on my end. Yesterday, I raised a request for reinstallation; however, I have not yet been contacted by an executive or technician. As it has now been over 11 days since my initial request
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Star antey rebel yera 👊😎 (@Saikrishna0079) reportedPathetic customer service @ACTFibernet
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saravanan s (@ssaravananmechg) reported@ACTFibernet @DoT_India @TRAI Also why much you are very concern about the bills even without providing proper service. Nill was generated without addressing the issue also without providing service.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail
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Akshay Kumar Malipatil (@AkshayMali70819) reportedWorst network @ACTFibernet worst service in Bangalore Vijayanagar
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Nivas Ravichandran (@nivasravi) reported@ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.
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Monster (@imPhoenix4u) reported@ACTFibernet Already ETR date and time crossed, still no resolution
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Viyaki (@viyaki_s) reported@ACTFibernet Why can't you guys solve a customer's issue instead of just closing the ticket? Such a disappointing experience. When are you guys actually going to address a customer's issue properly? And most importantly, when can I get my internet back?
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Ravindra (@RavIndra559) reportedDear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 07-Jul(DD/MM) 09:00 to 13:00. Team ACT @ACTFibernet @ACTFibernetHYD what to do now? Any suggestions?