ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ahmedabad, Hyderabad, Bengaluru, Pathanāmthitta, Chhindwāra, Chennai, Visakhapatnam, Jodhpur, New Delhi, Mumbai, Coimbatore, Vijayawada, Jaipur, Delhi, and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Ahmedabad
|
Wi-fi | 2 hours ago |
|
Hyderabad
|
Wi-fi | 6 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
|
Pathanāmthitta
|
Wi-fi | 8 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Chhindwāra
|
Internet | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct
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Alam (@c_ALAM_ity) reported@ACTFibernet Hi Can someone from customer care please contact me? The installation is done but my bill payment shows pending
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PrakyDOTin (@Prakydotin) reportedThe issue is still not resolved. Kindly reopen my Disconnection request ticket. Inefficient technicians and staffs in @ACTFibernet
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prdúmna (@nyup_188) reported@ACTFibernet within just 10 days, ur wifi is not working. Ticket raised Technician visited y'day>but no soln. Tried calling him n times>not picking calls. Customer support assured a call back>not recvd any. In app req'sted callback from engineer>But no calls>Frustrating.
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Manoj Kumar (RightSideUp) (@Right2Prevail) reported@ACTFibernet why am I unable to access my account via the app? I've registered my phone number and email address and yet your app tells me my number is NOT REGISTERED as a customer??? What is the issue here????
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Sanjay Debnath (@sanjaydebnath86) reportedHi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet
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Abhijeet (@vAbhijeet07) reported@ACTFibernet i want to disconnect from this pathetic service.
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A Sceptical Man (@WhyDan4) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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s19hubham (@s19hubham) reported@ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.
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pinnintyvasu (@pinnintyvasu) reported@ACTFibernetHYD @ACTFibernet My Account still reflecting the same Rs. 800 overdue? You teams are just busy closing the tickets but not solving the issues? Can anyone take responsibility and close it completely? Or I will close the issue by closing the account i think then we would completely close the issue
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Harsha Kollipara (@kharsha36) reported@ACTFibernet Internet is not working since this morning dated June 13th near HMT Colony Miyapur, not able to reach customer care and your website is also not reachable. Requesting to resolve this issue.
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Mohd Raza (@Mohdraza_) reported@ACTFibernet I have a very important meeting at 8:00 pm tonight my work depends on it, Is this how you resolve issues. I'll use your internet until the end of my plan and will switch to another operator and never ever return back to ACT Fiberner. Pathetic, disgrace, unethical
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Sesh_Balivada (@BalivadaSeshag1) reported@ACTFibernet we have been trying to reach customer care but no proper response and the technician who is assigned said some other technician will come and escaped - this is ridiculous
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet Now it is more than 36 hours and no Internet. ACT is the worst service ever. Soon going to disconnect it.
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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Pushpa (@PushpaMuthyam) reported1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF
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KONIDELA (@glass_vote) reported@driven_at_home @ACTFibernet @ACTFibernetHYD This is the fourth day I am completely without internet. Your team has given me six false ETRs in four days, and even the ETR promised by your Nodal Officer has lapsed. Your customer service is bottom-tier and deeply frustrating.SR10180665320964
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vunnadhi okate zindagi (@TelanganaitesTr) reported@ACTFibernet @ACTFibernetHYD pathetic connection and extremely poor customer service I have raised my ticket for internet connection issue and it’s been 36hrs no resolution yet and no one’s bothered to care about. Please avoid ACT fibernet. Ticket no: SR11580657156094
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching from airtel to act
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Pushpa (@PushpaMuthyam) reported@ACTFibernet 45 days 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc-101799520914. When do I get my money back? @jagograhakjago
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Vish (@nomadpromax) reported@ACTFibernet hey internet is gone for light showers. Can you fix it asap? SR10180714311944 for reference
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Pranav O (@pranavom8) reported@JioCare Thank you, but you lost a customer to @ACTFibernet
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet @ACT_Issues @FiberAct It's been more than 24hrs but my internet issue is still not resolved in Bangalore. Neither ur technician is answering the calls. I need a resolution ASAP. Ticket Id - SR10280707959234 #CustomerComplaint
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MALINI (@maliniskanda) reported@ACTFibernet Internet services are again down - unscheduled This is happening repeatedly, lately. When I tried to raise a ticket on the site, I get the response "Sorry, we are facing a technical issue. Please try again later" !! What is happening?
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet service is pathetic in Vasanth Nagar Kukatpally area . No Internet since last night
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Raghav (@raghuv_here) reported@ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?
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shambhu (@shambushandilya) reportedIf anyone is planning for ACT internet do not take their connection. Not reliable, no support, scammer ISP. For an example their internet is down for 4 days at 500084 and all of their staff or app or support have been denying service. @ACTFibernet @ACTFibernetHYD @FiberAct
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karthik valluri (@vamsivallurik) reported@ACTFibernet I have reopened the ticket. Hope commonsense prevails. All I am asking is sending me in writing on whatever is being told on phone, if they can't address it. If they are not willing to write down whatever they are saying,it means they are not truthful.
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karthik valluri (@vamsivallurik) reported@ACTFibernet I will await resolution on this. Thanks
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Kailash Kumar (@kailashk28) reported@ACTFibernet Waited again for 20 mins and after my call queue came one call went silent for 5 mins. Never buy ACT their support js worst. @ACTFibernet