ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Mumbai, Bengaluru, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, and East Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 12 hours ago |
|
Chennai
|
Internet | 13 hours ago |
|
Mumbai
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Chennai
|
Wi-fi | 2 days ago |
|
Chennai
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dinesh (@dineshrtvt) reported@ACTFibernet @ACTFibernet you guys have such a worst customer support team who deliberately stops new customers.
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S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@ACTFibernet If down time is for the whole day time ACT has to refund that days charges. It is happening almost every 10 days
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?
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Sai Yashwanth (@yashwanth___red) reported@ACTFibernet @ACTFibernet Still not able to access the internet. ISSUE IS NOT RESOLVED. PLEASE CHECK AND FIX ASAP. @ACTFibernetHYD
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Mughil Vendhan (Mambatti Kudumbam 💛) (@MMughilVendhan) reportedWhy should customers pay for a service they are not receiving? Restore the connection immediately and compensate us for the downtime. This is completely unacceptable. Learn from @ACTFibernet to respond customers #Jiofails #Jiosucks
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Pramod Halbhagal (@PramodHalbhagal) reported@ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service
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sri vatsav (@SrivatsavGorthi) reportedYet another issue. WiFi stays in red whenever there is a power cut and when it comes back. Manually have to remove the power cables from both the routers and reconnect them to fix it. Terrible experience yet again. Can you fix anything?? @ACTFibernetHYD @ACTFibernet
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Victor Emmanuel 👑 (@VictorEmmanuelN) reported@ACTFibernet @ACTFibernetHYD how pathetic that you couldn't work on a simple issue of changing the cable for the account 101445038506. Hence we have decided to move to @jio_fiber Check and confirm why it now shows due while this is a prepaid connection.
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shree sen (@shreesen69) reported@ACTFibernet the Internet is down from last almost 5 hours. Without giving any prior notice how you can stop your service?
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Jaimik Shah (@jaimikshahjj) reported@ACTFibernet Can't decide which is more poor, your services or customer service executive response? Which is faster internet or your service team for closing tickets.
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Rohit Arora (@ERROHITARORA) reported@ACTFibernet SR11881651900874 — Internet has been down for several hours, and I still haven’t received any response or update from ACT. This is extremely frustrating. Please look into this urgently and provide an update on the issue.
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ஆல்ஃபா (@alpha069425) reported@RevanTalks @ACTFibernet @ticfiber if ticfiber service is not available in your area check with skylink ****. skylink also a reliable operator.
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mohamed Kashifuddin (@kash_mystery) reported@chennaicorp @ACTFibernet @HathwayBrdband Complaint: CMP2026082021720. ACT and Hathway already provide high-speed broadband near Amman Koil St. Please explore these affordable local options. A public Learning & Co-Working Space should not be left with unusable internet. Reliable Wi-Fi is essential for study and work.
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Dhanveer Singh (@DDhanveer) reportedYour internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet
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iYappan kRishnan (@jeeves_k) reportedDear friends, I would say be cautiouswhilre choosing act fiber .. worst ever support you will receive and very bad attitude from the customer care engineer. they disconnect the call while you speak if they don't have answer. @ACTFibernet thank you for teaching me lesson
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rvaidyanath (@rvaidyanth) reported@ACTFibernet - Hi Guys - This service is Worst. I was asked to make payment by Gangadhar Patil and told 24 hours installs. Next day he does not come. Sends msg delaying it three times and at 7.30 tells it will be done on 13 Aug. Not taking calls and spoke support - no resolution
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Akshay Tiwari (@ATandTea) reported@ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet
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i am myself, won’t change (@iamme_wontchang) reported@excitel_rocks My best advice first un tie with @playboxtvapp and tie up with good OTT providers. Then your service will be grown. Any how I am planing to move @ACTFibernet as you have removed ETV win for new customer and renew plans.
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anil kumar kacham (@AnilKumarKacham) reported@ACTFibernet It never happened till date, please check at the earliest we are using hotspots because of the inconvenience, thanks for the early response to my message, hope the same in action to the problem @ACTFibernetHYD
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Cops Gamer (@Cops_Gamerx) reported@ACTFibernet My internet has been down for almost 5 days with no resolution despite multiple complaints. Technicians were unprofessional and gave excuses. This is unacceptable. Please resolve immediately and contact me ASAP. Ticket ID SR10381622770334
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siddu (@siddu_lucky) reportedHi Team, I have been facing significant signal problem with ACT internet since few months just when I decided to discontinue ACT subscription I came across your promotion campaign of smart wifi and I then raised a request for mesh router. @ACTFibernet
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Cute CM 🎀 (@lucifertwts) reported@ACTFibernet Terrible service. Strongly not recommended.
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Shankar (@AlanNoble11) reported@ACTFibernet I pay for a 450 Mbps yearly broadband plan (ID: 1030 1625 9386). The issue is back again. Every day, for some time, none of the web pages on my computer or phone will work. I’m left wondering what has happened.
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Dhanveer Singh (@DDhanveer) reported@ACTFibernet Ypu did nothing. Had it been highlighted to the engineers, the issue would have been fixed by now as the problem is only at my place not at nearby area. My problem is you did not do anything on this ticket
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernetHYD @ACTFibernet SR10181511731864 Frustrated with the service. I upgraded to 200 Mbps, but now I’m told my copper cable doesn’t support it. Raised a ticket to fix the issue, but no response. Now I’m being asked to pull the cable internally myself. Poor service!
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yogesh sherman (@yogeshsherman) reported@ACTFibernet It's better to leave ACT, pathetic service and poor resolution standard, uneducated and liar sales team
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Agnidipta Hom Roy (@agnidipta_AHR) reported@ACTFibernet @DoT_India Other than that customer priority is your last option is what I understood, when I needed the internet connection the most, you people don't even care and you're asking me to wait for so long. Even the days you fail to provide service, you should refund our money, which you don't
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Praveen KS (@praveendingu) reported@ACTFibernet 9121212121 Trying to reach this tech team number. They just keep disconnecting the calls from this morning. Pathetic service. SR10381675081242, the previous ticket SLA is breached and now they open a new SR10381687731537 #ACTFibernetpoorservice #InternetDown
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Máhesh (@TweetToMahesh) reported@ACTFibernet customer care executive so Arrogant, Egoistic and they behaving as if they don't need customer and customer needs them.. Shame on you @ACTFibernet .. Why Independence Day offer is going on when your customer representative telling not to opt.. 😡🤬
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suresh (@msr_suresh) reported@ACTFibernet @ACTFibernet I want to speak with someone on this issue