ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Lucknow, Chennai, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 5 hours ago |
|
Chhindwāra
|
Internet | 23 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 3 days ago |
|
Lucknow
|
Internet | 3 days ago |
|
Bengaluru
|
Total Blackout | 4 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla
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Ramarko Sengupta (@ramarkosg) reported@ACTFibernet The whole day has gone by and the assigned service engineer won't even pick up his phone or respond to messages. What is one supposed to do? If you can't provide basic services then might as well shift to another provider, right
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Shahnur Siddique (@siddique725) reported@ACTFibernet I requested a new Wi-Fi/broadband connection two days ago, but it still hasn't been installed. This delay is very disappointing. What kind of service is this? Please install now or I will cancel it.
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Occupy Indians 🇮🇳 (@occupyindians) reported@ACTFibernet You run the internet business in Bangalore without having the power backup at Junction boxes? My internet connection went down the moment power went. This is totally unprofessional service from ACT. I would not recommend this company to anyone - A/C No: 102806254925
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to consumer's problem.
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Trying to be a better man (@tchettia) reported@ACTFibernet My router coverage is not enough throughout the house. Please fix it.
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to reach out for a router upgrade and I'm not getting any call back from your customer support. Pls help here.
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Ganesh Natarajan (@GaneshNataraja5) reportedSR10381257301624 one more time. New week new issue new ticket. @ACTFibernet
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Avi (@Keystone2Trade) reported@ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.
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BRP (@brpAndhra) reported@ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports
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Alagappan Subramania (@al250849) reported@ACTFibernet I need to have with engineer in your common network line also . I want to request him to realign the wire from box to our home !! Since it is in very low height lorry and van pass over will definitely hit . Hence requesting to share or tell him to call me asap please
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aalap (@aalaprag) reported@ACTFibernet you guys suck, was paying for 150 Mbps plan, got 80 Mbps download speed and 3 Mbps upload speed consistent fluctuations around these for the last 2 months, no solutions from the local technicians or customer support. Asked to disconnect, I was assured I’ll get a refund prorated basis (customer service rep said this exact thing), but now they are saying you can’t get a refund. I have already moved to a new carrier. Don’t understand how you guys operate. Give **** speed, don’t resolve the issue and then not giving a refund just because. I am going to raise a complain to consumer court for this.
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Ghanshyam (@ghanshyam_in) reported@ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response
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Achal Gupta (@achalguptaaa) reported@ACTFibernet If your highlighting doesn’t resolve my issue in next 48 hours then I will show you what highlighting is by complaining to consumer court and make you pay for damages to my property and mental agony
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SS (@Sunshine_Soniya) reported@ACTFibernet Your services are really frustrating now. In the past three days almost 3-4 times Internet has stopped working. Your operator come and fix then it’s gone again. Today I raised a ticket around 12:30 pm and at 7:12 pm I am told they will see the issue etc….
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Zeeshan Ali Baig (@L1arXDcsgo) reported@ACTFibernet Pardon my impatience. Please just do not post your script snippets. Please help me with what the specific resolution is going on, you can atleast do that for your delays instead of posting a pre written snippet, contact the field guys and let me know!!
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NW (@naween__) reported@ACTFibernet No internet since 6 hours and still no resolution. Raised a ticket already but no progress yet. Pls resolve it asap
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MR KAATS (@mr_kaats) reportedSR10381357589504 Request u to cancel my connection. ur connection goes down minimum one or twice every month. Absolutely no response. ur timelines don't matter as u dnt follow them. ur app does not allow to cancel connection. ur app is even worse than ur service. @ACTFibernet
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srikanth rompally (@srikanthro38805) reported@ACTFibernet Worest service i never had, please refund my amount if possible today in. 1 hour so I will fix with any other network,time important here understand, refund it @ACTFibernet
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srikanth rompally (@srikanthro38805) reportedWorst service please refund my amount @ACTFibernet
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Mithil Khanter (@mithilkhanter) reported@ACTFibernet Ya right how is that everytime you require 2 -3 days to solve a problem ?
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𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported@ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.
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Justaname (@Chaitali2608) reportedThere has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet
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Pradeep Raj (@deepu67) reported@ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?
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Ranjit (@i_mranjit) reported@ACTFibernet @ACTFibernetHYD @ACT_Issues I've already paid the full amount, and there's no refund option. The only reason I'm still stuck with ACT is because your refund policy leaves customers with no real choice. This is extremely frustrating and reflects poorly on your customer experience.
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Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet Am genuinely a loyal customer. Not for your service but for escalation. Every month first week i have to raise a ticket to your team to fix my internet for which am paying. Do you guys have any shame? Are you really a brand or “Local Garage”? SR10181428844184
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mamidimanikant (@mamidi09) reportedDisappointed with @ACTFibernet service today. Technician was unqualified and spoke very rudely. Requesting an experienced technician to resolve Ticket
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UtdBake21 (@quietsignalhz) reported@ACTFibernet So as per the conversation I was informed that I will not get refund for 5 months of usage when I was clearly told by the agent in June that I will get refund if I cancel the connection before the completion of 6 months, depending on the number of days used. But now your agent
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Srinivas Kamath (@shinna_k) reported@ACTFibernet Internet connection was disconnected by Nqgarjuna Meadows Apartment for not having paid the BESCOM bill for 3 months, even after multiple follow-ups with the ACT authorities. If a customer doesn't pay you for 3 months, will you provide the connection? Pathetic.
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Sandeep Reddy Patlolla (SR) (@Sandeep27177978) reported@ACTFibernet Why did I get the promise from your customer care executive saying installation will be done on same day or the next day