ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 30, 1:30 AM GMT+5:30	0	0
May 30, 1:50 AM GMT+5:30	0	0
May 30, 2:10 AM GMT+5:30	0	0
May 30, 2:30 AM GMT+5:30	0	0
May 30, 2:50 AM GMT+5:30	0	0
May 30, 3:10 AM GMT+5:30	0	0
May 30, 3:30 AM GMT+5:30	0	0
May 30, 3:50 AM GMT+5:30	0	0
May 30, 4:10 AM GMT+5:30	0	0
May 30, 4:30 AM GMT+5:30	0	0
May 30, 4:50 AM GMT+5:30	0	0
May 30, 5:10 AM GMT+5:30	0	0
May 30, 5:30 AM GMT+5:30	0	0
May 30, 5:50 AM GMT+5:30	0	0
May 30, 6:10 AM GMT+5:30	0	0
May 30, 6:30 AM GMT+5:30	0	0
May 30, 6:50 AM GMT+5:30	0	0
May 30, 7:10 AM GMT+5:30	0	0
May 30, 7:30 AM GMT+5:30	0	0
May 30, 7:50 AM GMT+5:30	0	0
May 30, 8:10 AM GMT+5:30	0	0
May 30, 8:30 AM GMT+5:30	0	0
May 30, 8:50 AM GMT+5:30	0	0
May 30, 9:10 AM GMT+5:30	0	0
May 30, 9:30 AM GMT+5:30	0	0
May 30, 9:50 AM GMT+5:30	0	0
May 30, 10:10 AM GMT+5:30	0	0
May 30, 10:30 AM GMT+5:30	0	0
May 30, 10:50 AM GMT+5:30	0	0
May 30, 11:10 AM GMT+5:30	0	0
May 30, 11:30 AM GMT+5:30	0	0
May 30, 11:50 AM GMT+5:30	0	0
May 30, 12:10 PM GMT+5:30	0	0
May 30, 12:30 PM GMT+5:30	0	0
May 30, 12:50 PM GMT+5:30	0	0
May 30, 1:10 PM GMT+5:30	0	0
May 30, 1:30 PM GMT+5:30	0	0
May 30, 1:50 PM GMT+5:30	0	0
May 30, 2:10 PM GMT+5:30	0	0
May 30, 2:30 PM GMT+5:30	0	0
May 30, 2:50 PM GMT+5:30	0	0
May 30, 3:10 PM GMT+5:30	0	0
May 30, 3:30 PM GMT+5:30	0	0
May 30, 3:50 PM GMT+5:30	0	0
May 30, 4:10 PM GMT+5:30	0	0
May 30, 4:30 PM GMT+5:30	0	0
May 30, 4:50 PM GMT+5:30	0	0
May 30, 5:10 PM GMT+5:30	0	0
May 30, 5:30 PM GMT+5:30	0	0
May 30, 5:50 PM GMT+5:30	0	0
May 30, 6:10 PM GMT+5:30	0	0
May 30, 6:30 PM GMT+5:30	0	0
May 30, 6:50 PM GMT+5:30	0	0
May 30, 7:10 PM GMT+5:30	0	0
May 30, 7:30 PM GMT+5:30	0	0
May 30, 7:50 PM GMT+5:30	0	0
May 30, 8:10 PM GMT+5:30	0	0
May 30, 8:30 PM GMT+5:30	0	0
May 30, 8:50 PM GMT+5:30	0	0
May 30, 9:10 PM GMT+5:30	0	0
May 30, 9:30 PM GMT+5:30	0	0
May 30, 9:50 PM GMT+5:30	0	0
May 30, 10:10 PM GMT+5:30	0	0
May 30, 10:30 PM GMT+5:30	0	0
May 30, 10:50 PM GMT+5:30	0	0
May 30, 11:10 PM GMT+5:30	0	0
May 30, 11:30 PM GMT+5:30	0	0
May 30, 11:50 PM GMT+5:30	0	0
May 31, 12:10 AM GMT+5:30	0	0
May 31, 12:30 AM GMT+5:30	0	0
May 31, 12:50 AM GMT+5:30	0	0
May 31, 1:10 AM GMT+5:30	0	0
May 31, 1:30 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (61%)
Wi-fi (26%)
Total Blackout (10%)
E-mail (2%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Vijayawada, Chennai, Hyderabad, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.

City	Problem Type	Report Time
Bengaluru	Wi-fi	4 hours ago
Bengaluru	Wi-fi	6 hours ago
Chhindwāra	Wi-fi	16 hours ago
Chhindwāra	Internet	24 hours ago
Chhindwāra	Internet	1 day ago
Vijayawada	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

yashwant singh (@YashSsm) reported 14 seconds ago
@ACTFibernet @ACTFibernet @ACTFibernetHYD Seriously shameless support. No internet for 5 days now. Last time it took you 10 days to fix a simple issue. Enough with the fake "sorry". I want a refund for the downtime. #ACTFibernet #BroadbandIssue
Jahangir Alam (@TheJahangirAlam) reported 3 minutes ago
@ACTFibernet Don't appreciate template response. Need to fix the issue asap
Suresh (@IMSuresh_Dreams) reported 4 minutes ago
@ACTFibernet just spoke to customer care, literally she don’t how to speak and when I asked about ETA for my Internet issue she has no answer just and poor service day by days it getting very bad, Internet is not working from yesterday
Dinesh (@ShivohamFeb26) reported 6 minutes ago
@ACTFibernet pathetic response from customer care
amit kumar gupta (@amitk71) reported 10 minutes ago
@ACTFibernet Pathetic…..Technician’s come without proper equipment promise to be bak soon but never come bak. You guys can send numerous emails msgs to remind for renewal of ur pathetic serviced. My fault to have done the renewal. Cancel my subscription n refund the money. Chor company
1 Million+ (@audiwate) reported 15 minutes ago
@ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?
Abhilash Pillai (@AbhilashRPillai) reported 18 minutes ago
@ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.
Kevin lians (@Conroy5751433) reported 19 minutes ago
Internet not working for 3 days SR10380426219274 @ACTFibernet @ACT_Issues
prasant sharma (@prashantvats_px) reported 20 minutes ago
@ACTFibernet @grok please record this service from @ACTFibernet
Mohammed Sahil Akbar (@94sahil) reported 22 minutes ago
@ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804
Anil Kumar (@anilkumarmo) reported 22 minutes ago
Rethinking me trying to move away from @ACTFibernet, who’ve given better service & support in Bengaluru for years but for poor connectivity reach at the place where we stay and their advance plan to enhance their own connectivity which should be doing the job in the first place.
Sachin M🇮🇳 (@SachinMaheswary) reported 25 minutes ago
@ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.
Ramarao Dutta (@urchinni) reported 25 minutes ago
@ACTFibernet @ACTFibernetHYD It has been more than 3 days since our internet connection stopped working. Despite repeated followups all we receive are standard responses with no actual resolution. Not a single technician has visited, nor has anyone contacted us. SR10180458129024
sugamgandhi (@honestsugam) reported 25 minutes ago
@ACTFibernet my connections are removed. I had places request to change ownership not to disconnect. Also app is not working since 2 hours. Otp error. How can i reach you
Jinendra Kothari (@Jinukothari2) reported 25 minutes ago
@ACTFibernet My internet speed is only 10 mbps. My plan is for 400 mbps. I raised a complaint and instead the ticket is closed with a resolution. Please look into this on priority.
Suresh S (@sureshseshadri1) reported 26 minutes ago
Worst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
Ayush Khandelwal (@ayushkhndelwal) reported 30 minutes ago
@ACTFibernet again there is problem first request (SR11880463575664) was supposed to be resolved by by 28May between 1-4 pm and now, it's taking longer than expected to resolve your ticket. Revised timeline is 28-May 19:30 to 21:00. Your team is not reachable @ACTFibernet @jagograhakjago
Aditya Krishna(AK) (@AdityaKrishAK94) reported 30 minutes ago
@ACTFibernet taking 24 hrs to resolve an issue? Why so long
Majestic soul (@IMEMYSELF_MK15) reported 31 minutes ago
@ACTFibernet When you will do so. Your technician donot listen to customer problems and talk with rudeness.
*** In (@klenink) reported 31 minutes ago
@ACTFibernet ref.SR10380398296974 It’s been 10 days and still no proper resolution from ACT. Tickets are being closed without fixing the issue or even informing the customer properly. Very disappointed with the service and support. This is becoming the worst customer serv exp
Parth Tripathi (@itdiaryofficial) reported 34 minutes ago
Guys @ACTFibernet my internet is not working. My work is affected. Please help me
whykksing (@singhyugesh) reported 37 minutes ago
@ACTFibernet Tkt no SR101804689600934 pending resolution since y'day. Technician uncontactable. No customer support no. Poor show.
Ananth vedantam (@AnanthVedantam) reported 39 minutes ago
@ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action
Kiran Vanam (@vanam_kiran) reported 40 minutes ago
@ACTFibernet Still no response from your team, You have collected prepayment for three months but no basic service to your customer @consumerforum_ fourm Can you help me with the legal action to protect customer Rights?
Vivank 🇮🇳 (@vnnk_x) reported 41 minutes ago
@ACTFibernet @ACTFibernetHyd, my internet has been completely dead for over 48 hours. Ticket ID: SR10180393093524 Your technician is not receiving my calls (called 100 times), and customer care is giving zero actual updates...
Rajenderreddy (@rajender4reddy) reported 43 minutes ago
@ACTFibernet At the earliest is the same response I've been receiving since May 29. The outage started on May 28,Why are customers being given inaccurate updates?Please stop sending generic responses and provide a truthful status big liars you are
Narasimha Raju (@mvnraju_undi) reported 50 minutes ago
It’s 20.5 hrs since the issue started. still no resolution.😠 @ACTFibernet
Jayanth K (@JayanthKarri111) reported 50 minutes ago
Absolute service breach by @ACTFibernet. Internet down for 3+ days, disrupting my work. No technician visited or called despite multiple follow-ups. Need urgent resolution and bill credit! Account: 106782536494 SR: 1068039642664 @ConsumerCourtin @TRAI #InternetDown
Sachin (@SachinNJha) reported 53 minutes ago
No internet since day before yesterday at 10 AM The Resolution time on the @ACTFibernet is still showing of 10 AM yesterday - and has not been updated. On the call centre number, nobody has a clue and they are only asking me to wait Very poor service in Dwarka
Naveed ahmed (@nadd_add) reported 55 minutes ago
@ACTFibernet He went on vacation. Vignesh never acted seriously now we are suffering. Vignesh boss is a failure to act internet. Surya garden pandian salai many act users shifted to other providers is due to them