ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Lucknow, Hyderabad, New Delhi, Bhubaneshwar, Chhindwāra, Delhi, Kanpur, Coimbatore, Ahmedabad, East Delhi, Ludhiāna, Mumbai, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 13 hours ago |
|
Chennai
|
Internet | 16 hours ago |
|
Lucknow
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Chennai
|
Internet | 2 days ago |
|
Hyderabad
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
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Mithil Khanter (@mithilkhanter) reported@ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it
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Arijit Majumdar (@Aar_i) reported@ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet Please assign this ticket to a anyone so that progress can be initiated. This represents the initial step towards a resolution. Don't. Work with 2G speed in the workd on 5G
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karthik alagan (@karthikalagan) reportedThe biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you
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{{ RP }} (@KossLeBoss) reportedAs a 10+ year #ACT customer, this is deeply disappointing. Please take ownership and resolve this urgently. As a customer, I have no direct way to reach the assigned technician, the only channels available to me are customer support and social media. @ACTFibernet
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567
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Vijin C J (@cjvijin) reported@ACTFibernet My complaint no is SR10381474176154. i facing internet issue every alternative day...its taking more than a day to fix this issue. how will people work with this kind of net work issues
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet second day and no resolution yet.
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MOHANA PRIYA (@mohanapriyare) reported@ACTFibernet There are more technicians are here but no response its a cable problem in stright to my street end nonone visited and one day went today is sunday today also you wont clear can I claim these days an extra? Because you wasted and i used my mobile internet
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Eshwar Arya🇮🇳 (@EshwarAyan786) reported@ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice
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prasant sharma (@prashantvats_px) reported@ACTFibernet The ETR was initially set for 10 AM today, but the ticket has not yet been assigned. Now ETR is revised to 9 PM. Request u to take immediate action, rather than advising patience. If resolution is not feasible, would appreciate the termination & refund of the associated charges.
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mohammed afzal ahmed (@mohd59afzal) reportedFraud ACT service,AGAIN A COMPLAIN TICKET WAS CLOSED WITHOUT RESOLVING.Complain id is SR10181418421678,You people think that customer are fools or what,I have spoken with 2 of the act people about the complaint but act close ticket without resolution @ACTFibernet @ACT_Issues
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{{ RP }} (@KossLeBoss) reportedI’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet
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Camp David (@campdavid2012ad) reportedMy ACT connection have constant connectivity issues and this has been ongoing for some time now, they lure you basis fake promises and leave you stranded,when you call out for help, thier staff are impolite and hurl abuses @ACTFibernet @TRAI @Suhelseth
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Bibin Bharath (@R3N3g4d300) reported@ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!
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BHAINA (@DeoBhaina) reportedThe installation service is very pathetic, while booking Fibernet, they will tell we will install it in same day, After payment they will vanish and for installation not one will come even weeks passed and follow ups. Fraud employees in this company. Careful @ACTFibernet
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is not yet resolved all you guys do is lie that’s it ???? You don’t have man power and your make customers suffer such a shame on you guys. Worst support you guys provide
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet What is the latest resolution here?
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Mithil Khanter (@mithilkhanter) reported@ACTFibernet Ya right how is that everytime you require 2 -3 days to solve a problem ?
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sumanth (@sumanthcalling) reported@ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.
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BRP (@brpAndhra) reported@ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports
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pavan pola (@pola33322) reported@ACTFibernet I would like cancel this installation Please do the needful
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Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch
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Shubham Jha 𝕏 (@just_shubh) reported@ACTFibernet Ticket id : SR11081425338694 . No updates , no replies . For 20+ hours the service is down . Can’t you interact with customers or update them. Your customer support gives no updates and no enginner has contacted me. What kind of service is this?
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Chandan R Abhishek (@badassbomman) reported@ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I have disconnected the connection due to inefficiency from your side to fix it @ACTFibernet Why hasn’t there been any information about the refund yet?
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karthik alagan (@karthikalagan) reportedThis is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp
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Rugved (@DavidRugved) reported@ACTFibernet Your issue resoution time is very slow SR10281553683704 I just took the connection yesterday and after 6 hours connection is lost Please resolve ASAP