ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Amit Negi
(@pixel_n_me) reported
@ACTFibernet what king of service is this I wanted to disconnect my service from today as I’m moving but your agent tells me I have to continue till 31 Jan and raise a new request on 2 feb and pay for 2 days again.
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Madhav Khanal
(@khanal030288) reported
@ACTFibernet Strange even after 2 reminder team didn't wake up to connect with me. Now public can think how much customers are value for service provider. worst service and worst customer support. #actfibernet
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Rupesh Kumar
(@Rupeshk_1) reported
Dear @ACTFibernet I have paid for a new connection and it is supposed to be installed on Jan 13 only. But till now it has not been installed despite multiple calls to customer care. No one is responding. CAF No 101668045500. #very_pathetic_service
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Deepak Menon
(@mendeepak) reported
@ACTFibernet your OTP system is not working, was trying to add a VAS and its not sending me OTP via email nor its sending out OTP via SMS
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Rudra Roy
(@rudranroy) reported
@ACTFibernet My internet is down raised a ticket but no contact from your team. Really disappointed with your service.
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Sid
(@Sid2T69hyd) reported
when you reject any service the service provide @ACTFibernet ask the reason, Ok we are supposed to explain. But continuously daily who ever represent @ACTFibernet calling and are we there to explain? who ever calling from @ACTFibernet. Worst marketing technique.
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coolsan
(@SanMalhotra) reported
@ACTFibernet @NetflixIndia plss get the customer flow sorted before launching aggressive offers. Once u opt for a Netflix + act bundle plan thrs just no ack, tracking whatsoever.... How to activate the Netflix plan.... Basic stuff missing...#SR10266822280783 for ref
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BAPURAJU KONDURI
(@U_see_rajinsta) reported
@ACTFibernet **** 5day of internet,who can give money in 5days
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Catchy Name
(@CatchyName7) reported
@ACTFibernet My internet not working since yesterday evening. I have raised service request regarding the same. At first, i have been given ETR at 03:00 Pm today then ETR was revised to 09:00 Pm today. ETR crossed but issue still unresolved.
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chakri
(@chakrai707) reported
@ACTFibernet junction box removed without alternate solution, leaving many customers without internet services at Dammaiguda,VRR enclave, Hyderabad.very unprofessional services from ACT!!!
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Rizwan
(@rizwan1rasheed1) reported
@ACTFibernet nome of the customer executives were helpful. I have my validity till 21 Jan. But still due amount is reflecting on my account. Raise a disconnection request as I am absolutely clueless of the Billing what ACT is having.
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Pratyusha Biswas
(@PratyushaBisw11) reported
@ACTFibernet SR10266829036424 75 MBPS connection bu less than 10 MBPS Speed. Please fix asap
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Rajesh Kumar
(@rajesh920352) reported
@ACTFibernet I have disconnected the services and I have returned the router. Your Customer Care confirmed verbally on call that the router has been received but refusing to confirm the same on mail. May I know why you guys do this.. is this something to harass customers later?
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Chandra GKS
(@suryachandra27) reported
@ACTFibernet The issue is not resolved yet!
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Arun Soumya Mukherje
(@arun_soumya) reported
@ACTFibernet - I need to move my connection to another apartment. Tried the following - Your Mobile app - not working Your customer care - only IVR Local reps - Not responding Reliance Jio - calling us everyday to switch. @ACTFibernet- pls suggest ASAP
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Myself_RC24 🇮🇳
(@chaudhuri_rohan) reported
Resident of Mahadevpura,Blr #ActFibernet ur service is so pathetic.From yesterday night till now no internet connection, ur call centre & manager are clueless, technician are not interested restoring the fault intentionally delaying .U claim to be best but where is ur service?
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Myself_RC24 🇮🇳
(@chaudhuri_rohan) reported
@ACTFibernet Resident of Mahadevpura,Blr #ActFibernet ur service is so pathetic.From yesterday night till now no internet connection,call centre & manager clueless,technician not interested restoring the fault, intentionally delaying .U claim to be best but where is ur service?
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OjasV
(@ojas_atg) reported
When I asked @ACTFibernet to connect with me with a senior representative, she told me that she isn't free on Sunday. I was like what? Is this a joke or something? I'm really fed up of the customer service. Uninstalling @ACTFibernet as soon as my credit ends.
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ethwitcher
(@ethwitcher1) reported
@ACTFibernet Pls resolve the issue Complaint No: #SR10266824050834 in the next 2 hours, else I am going to move to other provider
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Sharanabasava Lakamaji
(@SLakamaji) reported
@ACTFibernet I got a new installation on 14-Nov. I paid the full amount for 3 months internet and router as pitched by sales, now after just 45 days my connection has been suspended stating unpaid dues, raised multiple complaints over the past 15 days but no help.acc 101663469479
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OjasV
(@ojas_atg) reported
@ACTFibernet has the worst customer service ever. I asked about my charges and the representative kept repeating about the plan I've took and didn't actually told me why they debited 2000+ Rs. from my account. It's like she was on loop kept repeating the same thing.
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Mubeen Ahmed
(@MubeenA32623085) reported
@ACTFibernet @zomato @letsblinkit My conaction not working
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SA Son's
(@Aaqib__Ali) reported
@ACTFibernet where the hell is u r solution
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Pete Draper
(@petedraper) reported
Here’s feedback: your order / customer care sucks. Your agents don’t call back or turn up on time. You give zero care about a customer. @JioCare @ACTFibernet I need a 1g connection with around 6tb of monthly bandwidth as I work in media. Who can help here? And I need it Monday.
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Lakshya Jain
(@jainlakshya) reported
@ACTFibernet Shared the details over dm and still waiting for a response. Can you please refund my money if you can't provide the promised service? @ACTFibernetHYD @ACTFibernet
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Anant Anand Gupta
(@anantanandgupta) reported
@ACTFibernet I have been struggling from last 2 years for a consistant internet connection. Opened many tickets to be simply closed almost immediately without permanent fix. Just blame on customer and his way of using the service. I have another service working flawlessly in same setup.
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BAPURAJU KONDURI
(@U_see_rajinsta) reported
@ACTFibernet @zomato @letsblinkit I will call ,act internet costumer service,they will automatically cut my call This is the bad response of the act service
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Raj Tamrakar
(@RajTamr46959709) reported
@ACTFibernet - Always problematic internet. Customer services is too poor. Always arguing and takes too long to fix problem. Have problem in internet every week.
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Sid
(@Sid2T69hyd) reported
IF you want to take revenge on some one just refer them @ACTFibernet or @HDFC_Bank service.
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Rudra
(@wildernessrudra) reported
@ACTFibernet @BalaMalladi Hello Team My ID is 102494250684, i asked for due extension till 25th Jan which has been denied, what's the point of being your customer for 2+ years paying my bill on time with taxes.