ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 25: Problems at ACT
ACT is having issues since 10:50 AM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Madurai, Visakhapatnam, Pune, Chennai, Bengaluru, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rahul Saxena
(@RahulSa12629546) reported
@ACTFibernet Jut look your priority list….my internet is still down…height of incompetence at ACT
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Mohammed Mujahid
(@Mohamme50577014) reported
@ACTFibernet Yes, at last ACT is acted very fast, it has been no current services since last night, last time your concern engineer visit told us to call him if an issue arises, but he also responded that's why you people request you that resolve the issue in future.....
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Dashing Star
(@jai_hindhh) reported
@charan_tweetz @ACTFibernet Same problem bro, and showing un necessary dues..
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Mohamed osama
(@mohamedosama561) reported
@ACTFibernet Thisnis total bullshit @ACTFibernet , you said that you've kept in priority with your team but still I don't see any resolution. It has been 72hours and I haven't got my WiFi connection back.
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Mohd Rehan
(@Shaik727272) reported
@ACTFibernet @ACTFibernetHYD Most of the people's are not able to take your connection because of local isp and you are not taking action on them to maintain the customer i request you please resolve this problem. many people by my side i can refer if this things are fixed 😔😔
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AG285
(@amesspeak) reported
@ACTFibernet Your service is atrocious! Worse than airtel! Execs come, take subscription money and then don’t put a connection- only make excuses. I want my refund since I don’t want such a useless provider.
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Nikhil Reddy Ganta
(@NikhilReddyGan1) reported
@charan_tweetz @ACTFibernet They don’t stop to calling you brother because they will pass your contact number to multiple customer care executives so they will put you as in day wise target list so you will receive a calls for life time.
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Sandeep Roshan
(@sandeeproshan) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet team internet is not working since morning inspite of paying 3 month advance rent Your ACT Fibernet Ticket no: SR10264467029104 has been registered. Our team will ensure fastest possible action Can someone resolve this issue This didn't happen in Airtel ...
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Rahul Saxena
(@RahulSa12629546) reported
@ACTFibernet A third class Internet provider with no sense of customer service…they promise quick resolution of complaints but don’t do anything when things go wrong…
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Mohamed osama
(@mohamedosama561) reported
@ACTFibernet Wow what a lie. Indeed I got a call from support team, i picked the call and the guy didn't utter a word instead they heard my voice and cut the call. Is this how the executive should contact the customer @ACTFibernet ???
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Mohamed osama
(@mohamedosama561) reported
@ACTFibernet My work is getting affected and you seemed not to care. If this how you wanna treat your customers then pls cancel mu subscription atleast I'll opt for different broadband. Shame on you for lame responses
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CHANDRU SURESH
(@CHANDRU133232) reported
@ACTFibernet Dear act team ...im shifting my connection on 22nd march 2022..but not yet resolved my problem....im worried about act ... useless technical team in ayapakkam chennai... ..Regards account holder ANISHA VENUGOPAL CONTACT:7550133232 LOCATION:Ayapakkam ,chennai
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D SRINIVASULA REDDY
(@DSREENIVASREDDY) reported
@ACTFibernet How many days I will recive same message insted of resulation of issue
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Rahul Saxena
(@RahulSa12629546) reported
@ACTFibernet Avoid ACT if you want peace of mind. They are a big zero in customer service.
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Mahesh Devtale
(@MaheshDevtale) reported
@ACTFibernet When a customer gives you payment transaction details and you are saying you have not received payment, it’s your job to provide proof of not receipt of payment. You can’t just bluntly say you have not received payment and run away.
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Rahul Saxena
(@RahulSa12629546) reported
@ACTFibernet there’s no internet since 4 pm yesterday but ACT team is literally sleeping over my complaint. My work has been badly affected but nobody is there to resolve the issue.
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vishwa pro™
(@vishwapro) reported
@ACTFibernet I have asked to disconnect my connection permanently and why you people are closing my service ticket without resolving. SR101644535702 this is my ticket number. I just want to disconnect permanently that's it..
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Madhu Karnati
(@UrLecturerMadhu) reported
@ACTFibernet When we expect hassle free and without disturbance of network
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Dibakar Sen
(@DibakarSen16) reported
@ACTFibernet @TRAI It has been more than 4 hours and still internet is not working. We are doing WFH and cant afford to lose internet. Service request no: SR10264465141394. Either fix it or will have to look for other providers.
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Ashishtwills11
(@ashishtwills11) reported
@charan_tweetz @ACTFibernet Even @airtelindia do the same with customer #experience
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Avayukt
(@suchetarajan) reported
@ACTFibernet I have requested for temporary deactivation of my accnt from 31stMarch onwards,but it has got discnted yesterday,i had contacted support abt the issue,dey told it will be resolved by 1pm ,but i don't see any fix & it's not possible to reach out to support everytime.
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vishnu p mohan
(@vishnu_triveni) reported
@airtelindia My airtel broadband is not active even after multiple calls to the one who sold this to me. @ACTFibernet There are many in our apartment who just want to switch due to bad service. Do you provide broadband at Godrej Air, Bangalore?
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Mohd Rehan
(@Shaik727272) reported
@ACTFibernet @ACTFibernetHYD hi there I'm feeling good to be your customer but as per the agent the local isp's are cutting wires please make security also for the connection boxes it will be best for your customer's also
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Rajesh
(@rnairb) reported
@ACTFibernet @ACT Again net went down This is becoming very irritating Not able to generate Ticket number as App went down This is becoming a big problem I am not able access your app Send mobile number by DM
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Abu Umar (ابو عمر)
(@Lazy_Romeo) reported
@charan_tweetz @ACTFibernet Bro, @HathwayBrdband is more worst, They don't even listen if you are in hospital Felt like screwing any executive found in my colony
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Mohamed osama
(@mohamedosama561) reported
@llvpraveenkumar @ACTFibernet Thinking of doing it. Waste of paying more money and yet the WiFi seems to be not working for atleast 5 days a month. @ACTFibernet worst experience ever.
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Mahesh Devtale
(@MaheshDevtale) reported
@ACTFibernet @MoneylifeIndia what a customer should do when his bank transaction proves amount had been paid to recipient but recipient says he has not received payment? Cc: @suchetadalal
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Madhu Karnati
(@UrLecturerMadhu) reported
from
Annāram, Telangana
Dear @ACTFibernet how many times in a week disturbence in network failure, again it takes to rectify 24hr ticket no. Your ticket SR10164461484874 is tentatively expected to be resolved by 28-Mar between 19:30 to 21:00. Team ACT
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 132nd consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???
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loknadh reddy
(@reddyloknadh23) reported
@charan_tweetz @ACTFibernet @HathwayBrdband is worst in that.. once u activate and deactivate , they beg u to life