ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (28%)
- Total Blackout (7%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Hyderabad, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 7 hours ago |
|
Chhindwāra
|
Wi-fi | 9 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Hyderabad
|
Internet | 14 hours ago |
|
Hyderabad
|
Internet | 18 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
-
Chandru Anirudh (@ChandruAnirudh1) reported@ACTFibernet what a worst service u ppl r providing ystdy also no internet tdy also same issue if vr calling also no response worst shld change to other broadband ur guys r worst
-
Mallikarjun (@malli_6) reported@ACTFibernet Need help in change of plan for my account. Please help.
-
Pooja Sharma (@Pooja_1428) reported@ACTFibernet My Ac No: 110637323329 (Shakarpur, Delhi) Service stopped in June 2025 but I already paid ₹2828 for 3 months. Router returned in Aug 2025. Still no refund after 10+ months & 50+ follow-ups. Getting repeated calls for router return. This is harassment. #ACTFibernet
-
Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet @ACTFibernet and dont bother calling i am as well gonna decline the calls like how your engineer has been doing i need answers in this place and to my post only no dm as well i will not be replying in dm this has gone beyond my patience level every month an issue with the network
-
Manoj Kumar Jena (@MJena32694) reported@ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.
-
Manoj Kumar Jena (@MJena32694) reported@ACTFibernet I know you don't have any lower plan.but many people are facing the same problem as mine.they are choosing other providers.i know it's your business policy.i may shift to other providers.
-
Vishal Kukreja (@Cooltechvishal) reported@ACTFibernet @ACTFibernet team please call me now I am facing issues while reacharge.
-
Nitesh Singh (@NiteshS62998787) reported@ACTFibernet please check out my problem in dm
-
Nirmal Jain (@nkbuniq) reported@ACTFibernet “Ticket closed without resolution, prepaid user losing days. No option to raise new request. Egmore Chennai. Need urgent fix.”
-
Anurag (@anurag_abk) reported@ACTFibernet This is a very poor service from the @ACTFibernet after wasting 12hrs I am told that we will update you in 24hrs. The issue is that they pay 70Rs to someone a month in area to let them use power for the hub. And that guy left home so no power and no wifi to the whole area.
-
DataBites (@yashjaiswaalll) reported@ACTFibernet u ******* dum pig listen here bastrad. My ticket is - SR10179878376514 and if it not fixed in the next hour, I will personally destroy ur wifi and throw it out of my home and burn it and upload it on social media just to provoke u, u ******* rascal. FIX IT NOW
-
Maikei Nganba (@PMaikei) reported@ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help
-
Randeep Singh (@ramansaini) reported@ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.
-
Piyush Kumar (@basraniPiyush86) reported@ACTFibernet @ACTFibernetHYD Internet not working since yesterday evening. SR: SR10179875776094. The promised resolution time has long passed, but there’s still no update or response. Please look into this urgently and restore the connection ASAP.
-
Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading
-
Anurag (@anurag_abk) reported@ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.
-
DataBites (@yashjaiswaalll) reported@ACTFibernet I'm asking u guys nicely this time, when will my wifi issue be fixed? My ticket id is - SR10179878376514 Fix it within 2-4 hours im missing my classes.
-
Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet
-
sri (@itsmesrinu1) reported@ACTFibernet given to us is this your Area Tecnical person Mr.Ramanan 500043 is our Pin Code and he says due to VPN connection it will come slow i use VPN only for SAP after that i close it ,for some other purpose also i am facing this slowness kindly resolve this or i will shift to others.
-
Manoj Kumar Jena (@MJena32694) reported@ACTFibernet I am using your service .I was paying 659 monthly plan .but today they charged rs 796 .means 118 for late payment.its not right.if I am paying my bill after late they are charging too much then if I will any internet problem will they pay me money for that.
-
Pradeep Swaroop (@swarnajothips) reported@ACTFibernet I want you to fix the problem today
-
R K Malhotra (@rkmalh1956) reported@ACTFibernet 19 hours and still not resolved. Your service guys have requested to change router but it seems they are more interested in weekends then serving clients
-
Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
-
dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
-
Explore The (@RajendraChim) reported@ACTFibernet Worst service provider waste of money.
-
Bhaiya Ankit Ranjan (@RanjanBhaiya) reported@ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?
-
Randeep Singh (@ramansaini) reported@ACTFibernet There is no resolution that has been provided to me . Please re check at your end
-
Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience
-
Kanwal Preet (@preetkanwal84) reported@ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI