ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anwar
(@hanwar444) reported
@ACTFibernet @ACTFibernet why the ticket was closed without any suitable resolution? Shame on you!!!
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Pradeep
(@Pradeep_devx) reported
@ACTFibernet now we can't send even an email to act fiber abt internet issues. Customer care is mostly robotic and won't connect to human agent. I guess not paying the bill is the only option for these fellows who don't provide internet even after taking advance rental. #actfiber
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Gurumanickam
(@gurshma) reported
@ACTFibernet Pathetic service! 6 months of intermittent disconnections, multiple tickets raised, zero resolution. Engineer promised switch replacement today, never showed up, not even answering calls. #SR10377229431954. 12 years with ACT, last year has'en the absolute worst!
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Ragini
(@Ragini_65) reported
@ACTFibernet @ACTFibernet kindly address the issue
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Bitla Praveen Kumar
(@BitlaKu1) reported
@ACTFibernet In my area net working but in my Home it's not working still no one came for checking I will go to Airtel fiber I don't want to act fiber very poor service not use the act
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Santosh Kumar Singh
(@santu0500) reported
@ACTFibernet Account 101751341095, SR10177220720104. Worst service — 72+ hours down, no technician contact, no resolution. Escalate now and provide an RTO within 2 hours. #Outage #WorstService
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Sandeep
(@kinngsandeep) reported
@ACTFibernet @ACTFibernet is DOWN again for second time this month. Why????? on Workdays. PLEASE FIX AT EARLIEST. #NeverCompensate for downtime
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Alok Lallu Rocky
(@LalluAlok) reported
@HathwayBrdband Everyday downtime and doesn’t browse at all I can’t work or use it on my tv it loads even in 360p quality Pathetic service and I can’t talk to any person on call and diva is horrible I will Shut down your services I will better shift to @ACTFibernet
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Murthy
(@Murthy__CR) reported
@ACTFibernet I’ve run out of patience. Please disconnect my connection and issue a refund.
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Azhar Hussain
(@AzharAzhar4u) reported
@ACTFibernet @ACTFibernetHYD it has been over 7 days and no response yet. What a pathetic service
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Dunker
(@ajaygill5785) reported
@ACTFibernetHYD @ACTFibernet Pathetic service.
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Srikumar Baggri 🇮🇳
(@SrikumarBaggri) reported
@ACTFibernet SR10177254547164 call centre ddnt connect text chat only bot what’s the issue who will address internet not working !
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Venkat Ram Reddy
(@venkatrams) reported
@ACTFibernet Is there any ongoing issue in Bharath Nagar-Hyd (500018)? Since yesterday the Internet is on and off continuously. I am working from home and couldn't able to work.Please fix the issue asap. SR10177245242354
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harish
(@harishpsp) reported
@ACTFibernet Such a pathetic customer care. Tried to call customer care 5 times now .. no one responds properly
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harish
(@harishpsp) reported
@ACTFibernet internet is not coming from 2days. SR10977235441834. You are continuously changing the resolution date and time. Expecting better work from you
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jagruthi
(@jaggu_kappara) reported
@ACTFibernet My internet doesn't work. Without even solving my issue, the ticket is being closed.
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rameez khan
(@rameezzkhann) reported
@ACTFibernet Worst experience, no contact from @ACTFibernet facing internet issues from past 2 days, not sure whom to contact or get it resolved
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Arjuun
(@arjuunsraman) reported
@ACTFibernet your service is pathetic. This is the second time the junction box in my house has gone down and your CC just claims it's a fiber cut. Last time they kept giving the false updates for 24 hours before I figured it's a box problem. Now the same story - SR10377246153214
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Siddhu
(@siddhucse) reported
I disconnected @ACTFibernet and got the @airtelindia Wi-Fi Hopefully it doesn’t create issues anymore. @ACTFibernet you are loosing customers in Hyderabad.
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Pk
(@kchinns1) reported
@ACTFibernetHYD @ACTFibernet Why so much delay in rectifying the lost connectivity,since 3days you have not provided me service. It's pathetic.@ACTFibernet
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kunaljangda
(@kunaljangda27) reported
@ACTFibernet SR10276906747067 has been closed 3 times and I have re-opened it 3 times :) Not sure if you have a mechanism to communicate the reason for closure.. I also called the customer care on Sunday and they promised an email response.. Annoyed ! @TRAI
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vinay Mogili
(@VinayMogil20404) reported
@ACTFibernet It's already one month completed..Still how much time you will take to restore? Then what about refund for this service non availability days?
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Kiran kumar
(@Kirankumar79146) reported
@ACTFibernet . I have raised a ticket on 6th sept & till no solution. Everyday i get a recorded msg as today it will be resolved but no use. Worst ever service SR10176989458784 #Actfibernetissue
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Navneet Ghosh
(@NavneetGhosh) reported
@ACTFibernet what type of technical person you guys, they are unable to resolve the issue yesterday only I addressed the issue, but they simply closed the ticket without proper resolution
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Edna Yogesh
(@EdnaYogesh) reported
@ACTFibernet the internet is getting disconnected everyday, nowadays the service is becoming poor.
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Monk Ji Jr.
(@Monkjijunior) reported
@ACTFibernet Network outage in Puppalguda Hyderabad since Friday. No communication or resolution has been provided yet. Just the revised TAT after it expires. @TRAI
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mr&mrs Mohan
(@MBharathul) reported
@ACTFibernet SR10177251121044 new grevience 6th in the span of 10days and each grevience takes on an avg 12-15 hrs to resolve .worst network !!I paid 7781rs and this is the service I get !! Worst !!
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harish
(@harishpsp) reported
Such a pathetic customer service from ACT. Tried calling customer service 5 times now and no proper response and only got the ETA postponed. Unable to do our office work properly because of this issue. @ACTFibernet
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Sandeep
(@sandeepsalla) reported
@ACTFibernet Congratulations for your team who couldn't able to fix the connection over a month this shows how dedication towards customer . @ACTFibernet
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Surendra Babu
(@Surendr10524186) reported
@ACTFibernet my Service request SR10377232306464 is still pending from yesterday.