ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Chennai, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Wi-fi | 3 hours ago |
|
Hyderabad
|
Internet | 3 hours ago |
|
Hyderabad
|
Internet | 4 hours ago |
|
Hyderabad
|
Internet | 5 hours ago |
|
Chhindwāra
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 6 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ashish mishra (@talk2ashishm) reported@ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this
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Vinay Verma (@vinay8493) reported@ACTFibernet What kind of **** response you guys give to customers, why dont you refund the amount ? i ll get some other provider, there are a lot many who knows how to handle customer well rather than harrassing them.
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Random Opinion 🇮🇳 (@Random_Raay24) reported@ACTFibernet If I cancel my subscription, will you accept your router broken into pieces by hammer 🔨, pls confirm planning to do it by next 24 hours 🙏🏻🛜🔨
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Again there is an internet issue. How can I do office work? The issue is almost every couple of days. Can we expect a permanent solution for our apartment?
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY
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Sriram Rajaram (@Sriram0508) reported@ACTFibernet Issue not resolved. Who told you so?
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Manirajan S Kannan (@ManirajanKannan) reported@ACTFibernet very very poorest support, It's been three days still you couldn't fix the issue. #WorstServiceEver
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MANOJ K. GOYAL (@MANOJGOYAL_2019) reported@ACTFibernet #actfibernet Kind Attention: ACT Fibernet, Our internet connection has been down since this morning. We have already registered a complaint and contacted your customer care multiple times, but there has been no response or resolution. This prolonged service disruption is causing serious inconvenience. We request you to restore our internet connection immediately and resolve the issue without any further delay. If this matter is not addressed urgently, we will be left with no option but to escalate the issue and take appropriate action with the concerned regulatory authorities. Complaint Details: A service request has been raised with reference number SR10181017616324. Someone from our team will contact you soon.
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Sateesh G Chelikani (@equityTurtle) reported@JioCare had a pathetic experience on your toll free number. 3 calls in last 2 weeks and the issue is unresolved. After explaining your executive says connection to next level and the next level never picks up and call gets disconnected. Today after another similar experience wrote and email with all details. Hoping to see it gets resolved or have to part ways to @Airtel_Services or @ACTFibernet for your unethical practices and bad customer servcice.
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Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reportedI request you to change allot for a change of router for my connection. Im not satisfied with the speeds of 150mbps when im paying 1400rs for 350mbps. this is absolutely waffling to advice me to change the plan to 6months when i requested. Kindly help with the change @ACTFibernet
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Madhav Vasanth (@tisismadhav) reported@ACTFibernet Please stop assigning my complaints to the same technician gokul and have a senior engineer inspect the issue. This experience has completely ruined my confidence in ACT’s customer service. ACT Account: 103748970135,
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Uday M (@muvr) reportedThey said the issue will be resolved by 01/07 - 9.00 to 13.00 then another message comes saying its taking longer time and revised time is 19.30 to 21.00. All the given times are crossed. Because of this I am loosing my work! @ACTFibernet @ACTFibernetHYD @FiberAct
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Pratik Dhoot 🚀✨ (@pratikdhoot23) reported@ACTFibernet Wifi not working, blue light shows up since 36 hours Raised ticket, spoke 3 times on CC waited 30 min each time to connect to an agent, still no use Waited all day for technician to fix it Please help out, didn’t expect such pathetic service SR10180978587984
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Prashant Kumar (@Prashan39394527) reported@ACTFibernet @ACTFibernet @DoT_India will you please respond or should i formally register a Complaint with consumer court and a police complaint because you basically took my money and sis not provide me the service as promised!!
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R (@airnoforce) reported@ACTFibernet Pretty disappointed in the customer service... Please do something @ACTFibernet
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kumar apratim (@apratim18) reported@ACTFibernet Thanks. The issue got resolved few hours back.
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Karthik (@KarthikeyanS01) reported@ACTFibernet Sent a DM and shared the account number. Sent an email too but no response. Worst service…
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bharath goud (@bharathgoud2002) reportedHi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet No one contacted to give a status update, app does not display any revised timeline. Useless #fail
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Ravindra (@RavIndra559) reported@ACTFibernet SR10181019585864 - internet is not working from Saturday. Deadlines are crossed 3 times. How should we work.? @act
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Karthik (@KarthikeyanS01) reported@ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻
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Sharath (@thisissharath) reported@ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience
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Vineet Shrestha (@vineetshrestha9) reported@ACTFibernet ID: SR11081047219104 Internet has been down for 24+ hrs. Engineer visited and said the cable is broken at a pole, another engineer was to fix it, but no update yet. Please expedite the resolution ASAP.
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ashish mishra (@talk2ashishm) reported@ACTFibernet Even they dont care if customer says he will diaconnect or cancel , Mr Vishnu from Act who called at 3:34 pm today dont care about losing customer but really force cust to send email to get notification ..is this Act think thy manage customer
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Manish Kumar (@Jadeja_manish25) reportedI'm tired of the constant excuses from the ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. @ACTFibernet
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saravanan s (@ssaravananmechg) reported@ACTFibernet @DoT_India @TRAI Also why much you are very concern about the bills even without providing proper service. Nill was generated without addressing the issue also without providing service.
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Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported@ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company
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Varun 🇮🇳 (@krishsthoughts) reported@ACTFibernet Pathetic service. Always issue with my internet. I am facing issue with the connection since yesterday and also raised a complaint before 6:30 but no one responded and it’s been more than 12 hours and still no response. I can’t even connect to customer support.
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Sailesh Rebba 🇮🇳 (@SaileshRebbaa) reported@ACTFibernet 1 or 2 days we can understand! This is not inconvenience to me. This is dangerous hazard & inconveniencen to every human life passing this wire! Need super urgent assistance. How can ACT can sit 7 days on this issue?
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Uday (@uday9885) reported@ACTFibernet @ACTFibernet Hello Team can I have an update on SR10181050618134 I am not getting internet from yesterday 3pm I have raise ticket but its seems your team just blindly updated as fibre cut my society has 100+ connections no one has any issue kindly do needful.