ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Visakhapatnam, Chhindwāra, Bengaluru, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, and Kanpur.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Total Blackout | 20 minutes ago |
|
Hyderabad
|
Total Blackout | 2 hours ago |
|
Visakhapatnam
|
Total Blackout | 2 hours ago |
|
Chhindwāra
|
Internet | 2 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Hyderabad
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nation1st (@UrsVz7) reported@ACTFibernet Zero updates, i don't have any expectations from you, by looking at ur service i felt pity on myself for choosing ACT, My ticket assigned to invisible person Banda Ganesh, raised connect request in ur app, no reply from him, that's level of service u providing.
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet Why did you send a message saying the problem was resolved when it actually wasn't?
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Nation1st (@UrsVz7) reported@ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD
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Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported@ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reportedOne more issue which I identified with @ACTFibernet is that they do not automatically provide the benefits of the revised plans with added benefits to existing customers; this is unethical practice from them;
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Shubhanshu Sagar (@shubhanshurocks) reported@ACTFibernet Nothing has been done your Technician sleeping and misbehaving instead of solving the issue #scam #Actfibernet @jagograhakjago
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rahul thakur (@rahulthakur000) reported@ACTFibernet if i don’t get refund in 2-3 days will throw this **** out of my balcony both the mesh and will not pay 1 rs for this. Ao better sort this out. U guys are pathetic
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Tushar Agarwal (@TusharAgar4860) reportedHi @ACTFibernet again started facing issues within a month. Will I get refund now. Out of 3 months paid atleast, 5 days internet did now worked in first 1.5 month
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Nation1st (@UrsVz7) reported@ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.
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daya Kar (@dayaKar63618594) reported@ACTFibernet Is there any wiring charges ? I paid 500 I am your customer for more than 10 years I am not going to renew subscription ! Better to stay away from ACT
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Rithin Sanjay (@rithinsanjay15) reportedMy internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet
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Guru (@gurwaratarun) reported@ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you
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Santosh Gupta (@Sanntosh33) reported@ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.
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Priyanka Mishra (@mishrap276) reported@ACTFibernet We relocated to a new place and requested for wifi reinstallation and the request was raised on 26th so that I can get services on time. From morning I'm trying to reach out to people but getting no help. No contact option. Pathetic services!!!
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Lipun (@football_LM10) reportedDear @ACTFibernet , I raised a ticket few days back , instead of resolving it your team closed it without any solution. This is really pathetic 😡. Unable to reopen the ticket also. Ticket No SR10280892583664 . Please help
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CA Paramesh Akkili (@ParameshAkkili) reported@ACTFibernet i have requested for cancellation. Kindly cancel and issue the refund.
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R (@airnoforce) reported@ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this
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Star antey rebel yera 👊😎 (@Saikrishna0079) reportedPathetic customer service @ACTFibernet
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prime (@PriiMexe) reported@ACTFibernet you guys actually do not have shame anymore. If not the constant internet downtime, it's the inconsisten speed and CONSTANT packet loss all the time. Act used to be the best in India now it's just ****
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Sharma Nitish (@Sharma251993) reported@ACTFibernet Hi Team, my internet has been down for 3 days. An engineer visited after 2 days but the issue returned within hours. I can't reopen the ticket, and despite repeated calls, no engineer has visited since yesterday. This is affecting my work.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet 17 hours of Internet outage - not acceptable in this day and age #fail
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manish kundan (@manishkundan01) reported@ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService
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ismail baumran (@ismailbinomer) reported@ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer
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saravanan s (@ssaravananmechg) reported@ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.
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Ruchi (@_4Ruffle) reported@ACTFibernet Also, in 6+ hours nobody visited, this is an optical fibre cable issue you know already from ticket and backend diagnosis confirmed. This needs a technician visit and I will keep escalating.
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Veda Paruchuri (@Vedatravelbook) reported@ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?
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RandomHuman (@vijaytnc) reported@ACTFibernet The nonsense continues. No one has come to move the connection. I wait for 20 min each time on a call then a hand off happens and the call is disconnected. Have done this 4 times. Over 2 hours lost just waiting on call. Ridiculous customer service
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revv500 (@revv5hundred) reported@JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today
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Lakhan (@LakhanINTS) reported@ACTFibernet I am facing problem since 23 jun. Your technician are not even responding to calls
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Vishal Goyal (@VishalGoyal24) reported@JioCare Time to switch to Act ..pathetic service and response..Jio Fiber is not worth of single penny @ACTFibernet