ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Mumbai, Bengaluru, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Hyderabad	Total Blackout	4 hours ago
Hyderabad	Internet	11 hours ago
Chennai	Wi-fi	14 hours ago
Chhindwāra	Internet	15 hours ago
Hyderabad	Internet	19 hours ago
Chennai	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hanu Rao (@HanuRaoG) reported 6 minutes ago

  @ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 6 minutes ago

  @ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT

• 
  Kaushal Pathak (@KaushalPat) reported 9 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Namrata Boruah (@BoruahNamrata) reported 13 minutes ago

  Hello @ACTFibernet my ticket ID SR11080668119484, my Internet is not working since yesterday and no official is picking up my calls, pathetic customer service. Kindly look into this.

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 15 minutes ago

  @ACTFibernet Struggling to connect with your support; today is last day for me to pay the bill; I am not paying unless you provide proper speed; if you want you can terminate it

• 
  Meer (@meeru123) reported 17 minutes ago

  @ACTFibernet is the worst network. Promised vs actual speed is no where matching

• 
  Vignesh (@vignessshhhh) reported 25 minutes ago

  @ACTFibernet 6 days since conversation initiated on this platform, yet no resolution.

• 
  Vipul Goel (@VipulGoel12) reported 28 minutes ago

  My internet not working for last 3 days. I've raised ticket on app but no action has been taken. Stopped working next day after I paid the bill and cancelled Disconnection request. Regretting my decision to continue with this ****** company. Please refund me. @ACTFibernet

• 
  ధనం-ఇంధనం! (@psseshank11) reported 32 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  @RK-Livelaw (@ravi91272) reported 34 minutes ago

  @ACTFibernet - Pathetic service..the network is down since yday noon still unattended..the customer care numbers r available - limited hours..getting thru is a big challenge. Vtg grt difficulty opened a ticket to know etr is 1 day.Internet is so critical but resolution 1 day.crap

• 
  Rohan (@pqrohan) reported 35 minutes ago

  @ACTFibernet When you will work ? Internet is not working since Friday evening. Pathetic service. @ACTFibernet

• 
  Nikhil Kumar (@nikhil91099) reported 35 minutes ago

  @ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.

• 
  Atul Kumar Dugar (@Atul_2206) reported 35 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  Nikhil Kumar (@nikhil91099) reported 37 minutes ago

  @ACTFibernet My Wi-Fi is working now. Please let me know what compensation, waiver, or validity extension ACT is providing for the more than 4 days of service disruption

• 
  Vipul Goel (@VipulGoel12) reported 41 minutes ago

  @ACTFibernet Why is it taking so long? No technician has yet visited to my place. Can I get refund if I cancel my plan now? I'll use other service providers.

• 
  Harshith pspk (@harshitpspk04) reported 42 minutes ago

  @ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response

• 
  haridharan (@haridharankumar) reported 43 minutes ago

  @ACTFibernet horrible service. .it's been a week since I subscribed to WO103806211872 for a new connection but no single representative of you showed up till date...it's highly humiliating for putting my trust in you people...@jagograhakjago kindly look into it..

• 
  Rohan (@pqrohan) reported 45 minutes ago

  @ACTFibernetHYD @ACTFibernet my internet is not working since 24hrs and no action being taken for this SR : SR10180708975714. Please resolve this asap.

• 
  yashwant singh (@YashSsm) reported 47 minutes ago

  @ACTFibernet @ACTFibernetHYD and @ACTFibernet you guys have crossed the limit of resolution can you please return my balance amount. #nointernet #shutdownact

• 
  Akhil Malik (@akhilm946) reported 47 minutes ago

  @ACTFibernet SR10280654172624: You might as well escalate this to gods because this is hanging on prayers. Your customer care numbers are now auto disconnecting calls from my registered number but connect fine from another number. I am assuming this is your way of shooing me away

• 
  Akhil Malik (@akhilm946) reported 49 minutes ago

  @ACTFibernet Issue has already been "highlighted". The concerned team isn't interested in fixing the problem. Because they think opening google in browser is enough.

• 
  Ripunjay Singh (@RipunjaySingh_) reported 49 minutes ago

  @ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon

• 
  Rave-Up (@Tarzyen) reported 51 minutes ago

  @ACTFibernet Can you fix it asap I have meetings

• 
  Rohit Singh (@singhrohit513) reported 53 minutes ago

  @ACTFibernet - SR11080684931534 .. Internet is down for 12 hrs now. The engineers claim that it was supposed to be active yesterday 10 PM. How much time you guys need, and is there any human I can connect with??

• 
  Bala Raghavan (@shabadkichot) reported 54 minutes ago

  One fo the worst internet services @ACTFibernet @ACTFibernetHYD I came home to not have the internet working for 4 days and still no resolution. It seems like I need to get them to respond and plead with them! ID: SR10180688521974 if you need a connection please don't choose act

• 
  Tushar (@Qtiyapaa) reported 55 minutes ago

  @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

• 
  Sachit Bhat (@SachitRidesAway) reported 56 minutes ago

  You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

• 
  SYED SALMAN (@salmantheboxing) reported 1 hour ago

  @ACTFibernet "New connection installed today but router configuration failed, Wi-Fi name not showing. Ticket raised but no response. Pathetic service on day one!" SR10280744973474

• 
  Binurary Numstring Hexamonim (@rajadhirajSam) reported 1 hour ago

  SR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...

• 
  Sree (@Srinivasuluredi) reported 1 hour ago

  @ACTFibernet ACT fibetnet app is also not working.