ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Visakhapatnam, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 4 hours ago |
|
Bengaluru
|
Internet | 4 hours ago |
|
Bengaluru
|
Internet | 4 hours ago |
|
Bengaluru
|
Wi-fi | 5 hours ago |
|
Bengaluru
|
Wi-fi | 7 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet At the earliest is the same response I've been receiving since May 29. The outage started on May 28,Why are customers being given inaccurate updates?Please stop sending generic responses and provide a truthful status big liars you are
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yashwant singh (@YashSsm) reported@ACTFibernet @TRAI , I have filed a complaint against Actfibernet I am also not seeing any progress on this docket number #9413046.
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Madhukar V- पर्यावरण बचाना शौक नहीं, मजबूरी है।। (@SocialMadhukar) reported@ACTFibernet customer care seems to be most busy people after our PM. Tried multiple times but no response @MIB_India ??
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Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804
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Kartik (@kartik9173) reported@ACT_Issues @ACTFibernetHYD @ACTFibernet Account I- 101644321862 Too many issues with the Internet now a days. Kindly assist in resolving the issue
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Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reportedExtremely disappointed with @ACTFibernet customer service. We requested an ownership transfer of our internet connection to my wife's name 3 days ago. The existing connection was disconnected immediately, but even after 2 full days, the internet service has not been restored.
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vikas kumar (@vikas_612) reported@ACTFibernet @ACTFibernet Internet has been down for more than 30 hours, and office work is badly affected. No follow-up call or proper update has been provided. This is really bad service and is seriously impacting my office work. Ticket No: SR10280406243134
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet I raised 3 tickets and all of them are closed without a resolution. My internet is working at 8 mbps speed against a plan of 400 mbps. Are you guys taking your customers for a granted?
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Valar Morghulis (@Engineer_Libran) reportedDear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻
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Dinesh (@ShivohamFeb26) reportedBetter to change the connection Worst customer service and worst application @ACTFibernet
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.
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Jahangir Alam (@TheJahangirAlam) reported@ACTFibernet Don't appreciate template response. Need to fix the issue asap
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सुरेंदर रियाड 🆇 (@suRenDarRiad) reported@ACTFibernet I want to shift my WiFi, but I am being asked to pay ₹707. The new location is not far; I am just moving it across the road. Airtel Fiber is offering me the same thing for free. I don't want your WiFi anymore. Please come and take your device back. I can get a new @airtelindia connection for ₹1500 for 3 months. Very disappointed with this service.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet Another scripted reply. Since 28th, your team has only been postponing the issue and giving false timelines. Stop sending template messages and provide a real resolution or process my disconnection immediately @ACTFibernet
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year
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Yajul Srivastava (@yajulsrivastav) reported@ACTFibernet interner not working since last night.. Raised a ticket already.. No resolution still! I have a Work from home setup.. If this is the level of your services.. I'll not renew this coming month..!! Ticket no. - SR11080523919044
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Devesh (@dude_nayak) reported@ACTFibernet My internet is not working from the past 3 days I’m tired of calling your IVR again and again No one from the ground team picks up the call. My work is suffering due to this. Fix my internet ASAP. Ticket ID : SR11080476925234
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1 Million+ (@audiwate) reported@ACTFibernet Patience? You are testing my patience.. this is 3rd time i am facing this issue in a span of 3-4 days.. I am a remote employee and my work requirement requires high speed uninterrupted Internet service.. You slow issue resolution has caused many escalations against me
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet my internet is not working from afternoon. I recently switched from airtel hoping I would get good connectivity and service but does not looks like. Please ensure my complaint is resolved ASAP, first thing tomorrow morning else I will again have to switch
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Ankush Kohli (@i_amanky) reported@ACTFibernet from yesterday internet is not working it’s been more than 24 hours, i have work from home job how will i manage ? If you can’t resolve issues. Pathetic not expected this from actfibernet @shivamg0902
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Satyam pulkam (@spulkam) reportedDear ACT Fibernet Team, This is to bring to your immediate attention that our office has been without internet connectivity for the past two days. Despite repeated attempts, we have not received any support or response. The issue is critical . @ACTFibernet , @ACTFibernetHYD
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Suresh Maniraj (@agni_nakul) reported@ACTFibernet Team the issue got resolved now. Ac Id: 103725311570
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avijeet kumar (@avidno1) reported@ACTFibernet This is day 2 and no resolution yet. You guys even working to fix this?
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Subhajit Saha (@RonSaha) reported@ACTFibernet @ACTFibernet Why the person who is responsible for repairing is disconnecting calls. Is this a way you treat customer. If he is not repairing, kindly appoint somebody else.
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shyam Sundar (@shyamtutu) reported@ACTFibernet Not able to login to the app through registered mobile number. Internet is down from the noon. Is act network hacked? Raised the complaint but no one attended yet. What's the reason?
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spider Man🗡️ (@Spoider9) reported@ACTFibernet I want it to fix it by today . I have already lost 2 days . I don’t have any leaves left for tomorrow . Please fix it by today itself
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srikanth (@srisunraam) reportedHi @ACTFibernet , @FiberAct This is regarding Ticket no: SR10380431252560. It's 5 days now The previous two tickets were not resolved but closed. Can you please resolve the issue?
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Haiku (@riceofsushi) reported@ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet
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Deep Verma (@deepvermadeep) reported@ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.
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KISHORE_YADAV (@KISHOREYADAVB) reported@ACTFibernet Hi @ACTFibernet THE ISSUE STILL PERSISTS, this is really getting bad and unprofessional, I have again raised a complaint SR10280553536344, I would really appreciate in fixing this issue