ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Hyderabad, Mumbai, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Total Blackout | 1 hour ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Total Blackout | 2 days ago |
|
Hyderabad
|
Total Blackout | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Darshan G H (@DarshanGH183622) reported@ACTFibernet I'm hearing this since yesterday. My entire weekend was ruined thanks to you guys. I had to recharge my mobile plan for my work. Extra cost and no solution in hand.
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Manish Kutagal (@manishkutagal) reported@ACTFibernet @ACTFibernet It is not acceptable to ask for 48hrs to fix a broken line, that too in a city like Bengaluru
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suneel talluri (@TalluriSuneel) reported@ACTFibernet We will cancel my connections with act fiber
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Babu (@Babu245489411) reported@ACTFibernet @ACTFibernet Engineers waiting for HQ approval = zero action. Over-selling without infrastructure, no backup, no workaround, no ownership. Customers paying, service missing. Reality exposed. #ACTFibernet #PoorService #InternetDown
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Actfibernetsucks (@isdwlyhni) reported@ACTFibernet I don’t want “24-48 hours, extensive damage, team is on-site” bs. I want a new engineer assigned and for this to be fixed today.
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Journey With Kites (@Journeywithkite) reported@ACTFibernet I'm thinking about taking a new connection here in Hyderabad. Want to know is 24/7 support available for internet outages,?
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Adithi (@adeatii) reported@ACTFibernet It’s been more than 24 hours since the WiFi has been down, there’s gotta be something you can do to fix this @ACTFibernet
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Suren (@Suren_Imperfect) reported@ACTFibernet net down for 2 days no resolution no way to talk to customer care
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet one of the worst internet network SR10280013087124 almost 5 days over there is no fix on internet, even the technician don't receive calls and if any delay means they charge late fees if bill missed, first fix your service, if stil same i wil disconnect..
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anitha (@anitharai) reported@ACTFibernet wow ACT for the service! 4 days without Internet and cable TV still no ETA from you! For TV cable there is no way to register complaint also.. all the folks looking for new connection please avoid ACT! This is in indiranagar Bangalore
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sridharcorby (@sridharvolvo) reportedAfter paying the amount for 6month ACT Bronze internet plan in madurai. Still no response from the Service team for connection. After the assurance from customer care in that connection will be given before today @3PM But no response from anybody, feels like scam. @ACTFibernet
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Hyster (@hystercy) reported@ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down
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Hyster (@hystercy) reported@ACTFibernet what’s going on in South blr? My Internet connection has been down over 45 hours and now ETR has been delayed again for 4th time to tmmr 9pm Service has been pathetic so far My Service request no SR10280021544724
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Fadil Khan (@KhanFadil786) reported@ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price].
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Deepak (@sdeepak_01) reported@ACTFibernet The rains got over on 29th April, today is 3rd May . Even after 4 days the internet is not restored. Pathetic service, time to change @act
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Cravingpeace93 (@isdwlyhni) reported@dhammonia @ACTFibernet You have the worst service ever. It’s been 4 days now and not an ounce of help. Just fake updates
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Subramaniya Ethiraj (@SubramaniyaE) reported@ACTFibernet please help me in resolution for this ticket SR10280028049654. It has been more than 24 hrs.
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Shaiju R (@ShaijuR12) reported@ACTFibernet Day 4 issue still not fixed Ticket# SR10280007865474 no response from any one
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Hyster (@hystercy) reported@ACTFibernet , I was told a representative will call me in 48 hours, no one did Earlier they said it’s junction box issue, then main line issue, now they are claiming flooding Who is incharge ? All of my work has come to a halt and I am facing penalty
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Saurabh Mathur (@math031991) reported@ACTFibernet Still waiting for the support for my other ticket also both the ticket are not resolved
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Haiku (@riceofsushi) reportedUpdate. Some technician from ACT installed the fiber. After about 10-15 mins, the internet stopped working. Raised a service ticket and waiting since forever. @ACTFibernet
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet Tomorrow again Monday we have lot of office work, it will be bad problem
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Nimish S Salpekar (@nimmo17) reported@ACTFibernet Wow, here I'm getting quick response, expecting quick resolution. Ticket ID sent to you over DM.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet My internet has been down for over 48 hours now. This level of service is unacceptable. If the issue isn’t resolved immediately, I will not be paying for the downtime. Expecting urgent action on this.
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Cinephly (@saichndra) reportedIt’s been over a day since the @ACTFibernet internet went down and ticket SR10180055765264 has yet to be addressed…. I appreciate the consistency of their network. However, the occasional issues are frustrating to handle as their support is incredibly slow to respond & resolve.
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet @exploreIMC Worst service never go for act fiber , they Torcher users cutting the Internet on long holidays and weekdays and they never give the permanent solutions they juts fix the problem only for a day and month
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Hi, this issue was marked resolved yesterday, but the internet is again not working since this morning. This is recurring and unacceptable. Please prioritize this under Ticket ID: SR10280004314794 and provide a definite ETA or arrange an immediate technician visit.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Internet down for 48+ hours and still no resolution. No response from technician, no customer support, nothing. You are telling “back online” — which is completely false. This is unacceptable. Please fix this ASAP or escalate to someone who can actually resolve it.
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Sukumar (@sukumards) reported@ACTFibernet Hi ACT team, you are not refunding my money as you did not have the capability to do a relocation of my Internet service. I have been doing a follow up for about a month and no use. Any service ticket raised is closed without solution.
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CKREDDY (@CKREDDY330852) reported@ACTFibernet 3 days. No internet and no response. Account number: 101735161552 SR: SR10180032872522 I asked to move service to opposite house as we moved within the lane. . We still have to pay for the down time as well. Pathetic.