ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Chennai, Visakhapatnam, Jodhpur, New Delhi, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Wi-fi | 3 hours ago |
|
Chhindwāra
|
Internet | 3 hours ago |
|
Hyderabad
|
Wi-fi | 16 hours ago |
|
Hyderabad
|
Internet | 18 hours ago |
|
Chennai
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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prdúmna (@nyup_188) reported@ACTFibernet within just 10 days, ur wifi is not working. Ticket raised Technician visited y'day>but no soln. Tried calling him n times>not picking calls. Customer support assured a call back>not recvd any. In app req'sted callback from engineer>But no calls>Frustrating.
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BVasuB (@BVasuB1) reported@ACTFibernet Overall service and the response from your team is pathetic.
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Surinder Verma (@Surinde66757107) reported@ACTFibernet your service is going down the drain. Internet down since morning and no ETA. ALSO THIS IS HAPPENING 3rd TIME IN 7 DAYS.
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Kailash Kumar (@kailashk28) reportedAt this point, @ACTfibernet should change its name because there is absolutely no "ACT" happening. Internet goes down constantly, and waiting 30 mins on hold for support is a joke. Can I get a refund for the hours spent listening to your hold music? 🙄
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Mohd Raza (@Mohdraza_) reported@ACTFibernet I have a very important meeting at 8:00 pm tonight my work depends on it, Is this how you resolve issues. I'll use your internet until the end of my plan and will switch to another operator and never ever return back to ACT Fiberner. Pathetic, disgrace, unethical
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Harshith pspk (@harshitpspk04) reported@ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response
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Hanu Rao (@HanuRaoG) reported@ACTFibernet Hi, there is no use of creating multiple tickets. Nothing is solved. Worst service by you guys.
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Kannan (@saffronisgood) reported@ACTFibernet It’s done and resolved for now. Constant follow up 48 hours from customer, for after sales service call which is prepaid 6 months in advance? No customer service contact point,one app, that doesn’t help in resolving actual human problems. Internet is lifeline to survive. Pls.
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Akhil Malik (@akhilm946) reported@ACTFibernet Issue has already been "highlighted". The concerned team isn't interested in fixing the problem. Because they think opening google in browser is enough.
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Gaurang Trivedi (@trivediGaurang_) reported@ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.
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Kumar (@realimkumar) reportedDisappointed with @ACTFibernetHYD @ACTFibernet @FiberAct. Customers are being charged late fees, reconnection charges, and sometimes even multiple invoices in the same month. What’s worse, charges are being levied for periods when the service was not used and even
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Rohan (@pqrohan) reported@ACTFibernet When you will work ? Internet is not working since Friday evening. Pathetic service. @ACTFibernet
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sourav purohit (@souravpurohit) reportedDisconnecting @airtelindia fiber wifi for bad customer experience, @jio_fiber @ACTFibernet in KR puram area of Bangalore reach out to me ASAP
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Bala Raghavan (@shabadkichot) reported@ACTFibernet It's still not resolved and it's been two days, and what about all the money I've spent on getting extra data from my phone connection everytime! I'm just wasting money for really bad service
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Namrata Boruah (@BoruahNamrata) reportedHello @ACTFibernet my ticket ID SR11080668119484, my Internet is not working since yesterday and no official is picking up my calls, pathetic customer service. Kindly look into this.
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet Again there is a new connection issue, SR10180662112184 this is 3rd in just 2 weeks what is happening, the lower connections have their Internet but mine is not up
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Pushpa (@PushpaMuthyam) reported1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF
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Nikhil Kumar (@nikhil91099) reported@ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.
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Subrahmanya S Hegade 🥷🥷 (@Beinghegade) reported@ACTFibernet Raised ticket SR10280695130624 and support blamed "6 devices" for my speed dropping that's not it. On a 200Mbps plan but the router falls to ~150 within 20 min (only a reboot fixes it), same even with 1 device connected. I need an actual fix / router replacement
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet Could you confirm if the connection will be restored today - I have created the service request 4 days before
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Sachit Bhat (@SachitRidesAway) reported@ACTFibernet it's been almost 16 hours of my internet not working, and I haven't gotten one single call from them. I want to remove my connection.
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kumaraswamy p (@Kumaraswamyp86) reported@ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.
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Sumit kumar (@Frxtrot007) reported@ACTFibernet what a shame! Disgusting and so frustrating experience. It's been 12 hours I raised a ticket, TAT was 7:30 pm and still not resolved. No way I can contact customer care. Definitely not renewing this ****** connection next time
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet But please resolve the issue and provide connection- your people are calling me when I am in flight but I still return the calls within 25 minutes but they are not picking- and DO NOT close the ticket with a remark “ issue resolved” when issue is NOT RESOLVED.
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet I have already informed in my DM to you as well as to your customer service that I am out of India and can not receive regular calls - I can only take WhatsApp calls. Please provide connection without further DELAY. Your representative spoke and took all the details and assured.
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Sanjay Debnath (@sanjaydebnath86) reportedHi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet
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Ayan Chowdhury (@ayanc97) reportedAnyone looking to book broadband don't ever go for @ACTFibernet They will lie to you that if you setup their fibernet box in your home with your electricity you will get waiver but 2nd month running there is 0 discussion about that, no mention of waiver ,and support ticket stuck
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zissou (@kunjiru91) reported@ACTFibernet Can I please talk to a human being from your team who can get something done? SR10280588837174 Please!!! Just so done with your service and support. Absolutely terrible.
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Kailash Kumar (@kailashk28) reported@ACTFibernet Waited again for 20 mins and after my call queue came one call went silent for 5 mins. Never buy ACT their support js worst. @ACTFibernet