ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (68%)
-
Wi-fi (24%)
-
Total Blackout (7%)
-
TV (1%)
-
E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, New Delhi, Bengaluru, Ahmedabad, Jammu, Coimbatore, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| New Delhi |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Darshan ramakant
(@darshi_rb) reported
@ACTFibernet Such a bad customer service you have. Case number : SR10252817266282
-
Abheesta Arnav
(@AbheestaArnav) reported
Never use @ACTFibernet . Daily there is some issue. Support engineer is rude and non responsive. #WorstSevice #Bengaluru
-
Hemanshi Agarwal
(@AgarwalHemanshi) reported
I have made a complaint on Act Fibernet on the 16th February,2021 and today is 22nd February,2021 i.e. 7 days and till not my complaint has not been solved. Everytime I make a call to their customer service, they give a new excuse. Extremely bad service.@ACTFibernet
-
Vipul
(@itsvipulkr) reported
@ACTFibernet @ACTFibernet can u please ask ur team to call or fix the issue on priority basis. It's more than 72 hrs and the issue still persists. Seems like, ur ground team is of no use, neither they r fixing, nor calling us. Just closing the tckts, we r raising.
-
Rachal
(@Rachal_atsahham) reported
@ACTFibernet Where is the callback from manager?I was promised yesterday within 4hrs. The CSE was very rude this morning. No internet till now. You guys are thief....@ACTFibernet @ACT
-
Ashwni Bansal
(@ashban21) reported
@ACTFibernet I have started facing same issue now again.. too much fluctuations in speed and internet outage. Have started my router for around 5 times in an hour. Same is the case with every device in my home which is connected to internet. Websites working fine LTE connection.
-
Saju Rajan
(@TheMistKiller19) reported
@ACTFibernet looks like disconnecting connections on the due date is more important than having customers issues repaired.
-
Abheesta Arnav
(@AbheestaArnav) reported
@laxmannicc @ACTFibernetHYD Even I am planning to Quit using @ACTFibernet . Service is poor and customer care doesn't respond. I have raised at least 19 tickets in the last 1 month. Speed of resolution is extremely slow and service quality either is of substandard.
-
Chirag Dhawan
(@Dhawan13Dhawan) reported
@ACTFibernet How much time to take this its already passed more then one week poor service
-
Deepak raj calloway
(@Deepakrajcallow) reported
@ACTFibernet Team the service which you have provided is really worst, I payed for the connection but post payment I got update stating there is no service at my location if there is no service why you people want me to pay the charges and yet I have not received my refund back.
-
Abheesta Arnav
(@AbheestaArnav) reported
@Saisury56735840 @ACTFibernet Quit using @ACTFibernet . Service is poor and customer care doesn't respond. I have raised at least 10 tickets in the last 1 month. Speed of resolution is extremely slow and service quality either is of substandard.
-
Vipul
(@itsvipulkr) reported
@ACTFibernet @ACTFibernet No one from ground team gave us a call back. They r just closing the tckts, we are raising. They r of no use, seriously. Could you please ask them to look into the issue on priority basis or else please escalate the issue to higher authority.
-
Bl
(@e32528902) reported
@ACTFibernet No need of call back.just need the correct information.customer care number of Digital tv
-
Shristi Bedia
(@shristibedia) reported
@ACTFibernet It’s been more than 2 weeks that I am facing reconnection/billing issues, every time the customer care exec assures that it will be resolved in 1/4/24 hours still the issue is not resolved even after following up 10 times a day.Worst customer service experience ever!
-
Karthik P Makam
(@karthik_mp26) reported
@ACTFibernet @DoT_India still my internet issue is resolved, it's been more than 24 hrs.
-
Abheesta Arnav
(@AbheestaArnav) reported
@ACTFibernet @e32528902 You guys only regret the I convenience. When will you guys start working? My internet is not working from past 21hrs. But no resolution yet.
-
Surendar Bethi
(@SurendarB10) reported
@ACTFibernetHYD @ACTFibernet From yest onwards I am not able to use internet. Today is my working day, doing all WFH in my home. Tell me what to do now? Will you do my ofc work? My manager is escalating about my work. This issue happen multiple times in a month. Reg No:9945365478
-
Abheesta Arnav
(@AbheestaArnav) reported
@ACTFibernet It's more than 18hrs that internet is not working. And yoy are arranging a call back? When can this be resolved?
-
Maheswar Panda
(@MaheswarPanda) reported
@ACTFibernet What is the update? Note yet received any solution
-
sai kumar
(@kadiveti0303) reported
@ACTFibernet My broadband tv is not working from the morning. Tried all the no's but no luck every no I tried is redirecting to Act internet service. Before asking the question they just cut my call. Can you atleast update the no in the website for correct option.
-
Deepak raj calloway
(@Deepakrajcallow) reported
@ACTFibernet @consumerforum_ Worst service I received from Act it's been more than a week yet the promised refund is not issued..
-
Abheesta Arnav
(@AbheestaArnav) reported
@ravithinkz @ACTFibernet You can help yourself. Quit using @ACTFibernet . Service is poor and customer care doesn't respond. I have raised at least 19 tickets in the last 1 month. Speed of resolution is extremely slow and service quality either is of substandard.
-
Venkatesh
(@Venkate37340521) reported
@ACTFibernet very worst service 15 days before I payment still not install router, and engineer speak rude definitely I will go consumer court
-
Rachal
(@Rachal_atsahham) reported
Worst service @ACTFibernet @ACTBangalore no manager callback since 24hrs SR10252723328482. Cust service agent was very rude and denied a manager callbck when I called today. No internet since 4days. Guys pls dnt use Act . Worst ISP. Issue no resolve yet
-
Saira Anjum
(@SairaAnjum11) reported
@ACTFibernet It's taking 3days for you to resolve a service request, not cool !!! I still don't have the resolution after multiple calls and follow ups ! I need someone to look into this ASAP
-
PRASADSINGH DALAVI
(@96prasad) reported
@ACTFibernet to hell with your service, this is disgusting. Your site engineer came did something on phone and went back. Guess what problem become even more worse.
-
Abheesta Arnav
(@AbheestaArnav) reported
@Dhawan13Dhawan @ACTFibernet Relax this is @ACTFibernet it will take 10yr to fix the issue. Until then they will regret the inconvenience.
-
Code-daata
(@ravithinkz) reported
@ACTFibernet is there someone here who can help me with a concern or you too provide standard replies like your call center executives?
-
pradeep bhat
(@pradeep_br) reported
@ACTFibernet - Same problem keeps happening every week. Inspite of raising similar issues multiple times, no permanent solution is provided. SR10252833548702
-
Sangeeta
(@sangwords) reported
@ACTFibernet When? I've written to Anand GS, Anand Krishna, Kavita Nath. Still no response. Annual payment made on 02.10.2020. So slow in redressal.