ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ludhiāna, Chennai, Chhindwāra, Bengaluru, Hyderabad, Coimbatore, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, and Warangal.
| City | Problem Type | Report Time |
|---|---|---|
 Ludhiāna
|
Wi-fi | 48 minutes ago |
|
Chennai
|
TV | 8 hours ago |
|
Chennai
|
Internet | 23 hours ago |
|
Chhindwāra
|
Wi-fi | 24 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet @ACTFibernet let me know the process for termination of your services. Or else you will see a proper public grievance . The worst support ever seen. You have to pay the penalty for taking the amount upfront and this is big scam.
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Ghajinikan (@ChandikanB) reportedHas @ACTFibernet forgotten to resolve customer issues? It's been 3 days and no resolution on SR10181144207454. Everyday there is a new resolution time and surprisingly resolution time is always after 7 30 PM, after the customer care hours are closed!
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Shubha (@shubha_a5) reported@ACTFibernet SR10281184908864, frequent disconnection and raising request takes ages to complete. From evening 5PM there is no internet and resolution is for the next day? I regret switching to Act from airtel. I thought airtel was bad with service request , act is worst.
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Mahesh (@Mahesh_arepally) reported@ACTFibernet Issue resolved thanks
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Pradeep Raj (@deepu67) reported@ACTFibernet SR10381179589144, the original resolution time promised was 15/7 21:00. The ticket was raised around 15/7 15:03. It’s been almost 20 hours and still nobody showed up. If you cannot keep up the promise why even bother to give a resolution time.
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...
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bro (@spacellp123) reported@ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it
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Ghajinikan (@ChandikanB) reportedAre field technicians completely working in night shifts or avoiding work during customer care hours? Why is there no update for 3 days? Why is the service always scheduled after 7 30 PM and customer care hours close at 7 PM @ACTFibernet
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet When I will get resolution
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Shubha (@shubha_a5) reported@ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.
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abhishek sharma (@abhisheku73) reported@ACTFibernet is useless.... Get a better service provider... @DoT_India @JM_Scindia do something?
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Yuvaraja (@Yuvanames) reported@ACTFibernet How can ACT disconnect the internet of a customer with an active, fully paid plan and give that connection to someone else? Who authorized this? This is completely unacceptable and a misuse of customer service.
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RAGHAVENDRA V (@RAGHAVENDRAVAL4) reported@ACTFibernetHYD @ACTFibernet please check evening onwards facing issue
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Hemanth (@Hem2k) reportedFacing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet
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M4h1 (@s1ng4m) reportedNo internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet
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Manish Periwal (@mperiwal14) reported@ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613
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Ashish (@menariya222) reported@ACTFibernet what ******** is happening? Internet is not working
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Shashank Bharadwaj S (@__Shashank__007) reported@ACTFibernet I applied for a new connection 2 days ago. Installation was promised yesterday, but no one has contacted me.I paid ₹2,035. The sales executive (+91 97311 63437) has switched off their phone. Even after contacting customer care twice, there has been no resolution.
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S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@ACTFibernet Please ensure that ACT refunds the charges for the down time
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet The internet is down for 3 days and you don’t seem to care. Every time I call customer care for SR10181212473534, they come with the 9pm resolution time, which is absolutely a **** excuse. And the day keeps on increasing. This is how you provide customer care?
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Cha ran (@Charan54928379) reported@ACTFibernet When will my installation be complete. I had called one of your agents and they said i have give a callback to a number which is invalid from my registered mobile number. I need quick resolution.
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sourav purohit (@souravpurohit) reported@ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.
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EnriqueTheRed (@henricpeter) reported@ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.
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Anang madhav (@Ansharma9871) reported@ACTFibernet Why should I pay any due amount when my 3-month plan has not even expired? Why have you suspended my service before the validity ends? Please explain the reason for generating this due amount
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Saran (@charts_TA101) reportedHow difficult u made to reach a customer support executive This is not how consumer business should be!! Request a call back regarding my service request SR10281076258094 @ACTFibernet
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Sampath PSPK (@SampathPSPK_) reported@ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR
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Yogesh Bhardwaj (@YogeshB20643297) reportedI recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet
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Surinder Verma (@Surinde66757107) reported@ACTFibernet your internet is down again. Your Service request SR11081177748514 is this. Why is it happening every other week??