ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, New Delhi, Hyderabad, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Tanjore and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prashanth.B.C
(@PrashanthBC7) reported
@ACTFibernet I have dm'ed the Number...Call Asap and rectify the issue by today..or just give our money back..You have the option now.
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Jeevan
(@Jeevan_deep8) reported
5/?) I can share the payment receipt of 7427 INR, bill of 5656 INR, and the screenshot of the remaining balance once you contact me. Since your customer care is useless, I am asking here for one last time before I take action in consumer forum against you. @ACTFibernet
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dhanoop somashekar
(@sdhanoops) reported
@ACTFibernet SR10262221291938 and acc no 102116588711. i am not getting support please help. customer care is not responding as per SLA
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Ankit Madaan
(@ankitmadaan20) reported
@ACTFibernet Worst customer care service - Nobody reaching out to me for any resolution and saying issue is resolved
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Akshit
(@akshitchawla394) reported
@ACTFibernet Got my connection this month and already facing internet issues if this continues will have to rethink my connection choices. Service request-SR11062243603582.
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Samuel Mathew
(@SamuelM59583755) reported
@ACTFibernet multiple complaints every week. Internet connectivity going down. No permanent solution. Expect better service.
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madhavi swetha
(@swetha1202) reported
Worest experience im facing from @ACTFibernet none responsed and inspite of continues calls no action been taken and worest way of treating customer.
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Sai
(@cssaiagarwal) reported
@ACTFibernet Kindly reply you absolute clowns. Will have to switch to another Service provider if this pathetic response persists
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pradeep bhat
(@pradeep_br) reported
@ACTFibernet Issue is resolved now. The technician (Charan) came home and fixed the broken cables. He was very polite and assured the same issue wouldn't recur again. Thanks again!!
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Prashanth.B.C
(@PrashanthBC7) reported
@ACTFibernet 4 days over! Still you could not resolve the issue..Your executive said there is a "Junction box issue and we are looking to find the place for the installation of junction box".. How much long should we wait from here!? @ACTFibernet need an answer @ACTFibernet
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Sharan
(@ssharan28) reported
@ACTFibernet no service since afternoon.. not sure if wire is disconnected.. Can you have this issue resolved at earliest ?
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pradeep bhat
(@pradeep_br) reported
@ACTFibernet I've not received any call from your technical team so far. Without internet, working from home is very challenging. Hope the issue will be resolved at the earliest
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Karthik Gupta
(@Yerramtweets) reported
Raised complaint regarding the bill related issue on 3rd September but my query was not resolved till date @ACTFibernet @ACTFibernetHYD Request number 1: SR10161848231601 Request number 2 :SR10161848214182
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Kyakarnahai
(@Ajnaabh1) reported
@ACTFibernet I have been facing internet connectivity issue since yesterday and it's still not resolved yet despite of getting message that it would be resolved by 8 pm. Have not received any further update. Very pathetic customer service.
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raana
(@ranapratap96) reported
@ACTFibernet one more time it's not even 2 days again internet is gone without any prior Information worst management and worst network provider I have ever seen please give my refund I don't want your services
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🦁 సింహం 3 🦁
(@nachaavule) reported
I'm New Customer. Payment process also done on 12.09.2021 and also said i dont need for box to my home. All i need is only connection. They are keep calling from 12.09.2021 and asking box is the only one solution if they can't give connection only do refund. @ACTFibernet DM sent
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madhavi swetha
(@swetha1202) reported
@ACTFibernet No thanks enough of your service for me in hyderabad i dont want any resolution
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Evol Baba
(@BabaEvol) reported
@ACTFibernet your customer support!! OMG!! i have no words simply the worse!! I have called many times and they HANG UP. They hang up. They hang up. The speed does not matter if you can’t provide the service!! My complaint number is SR11062244177743 SR11062248569135
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Mukesh Varma
(@Mukesh__varma) reported
I just lost complete faith on act custumer service they are not at all responding to our complaint this is not the first time. They are not even connecting customer with service provider. so please kindly look into this. I hope you resolve my problem ASAP. @ACTFibernet
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Stay out of melee range & vents
(@Dontdrop) reported
@ACTFibernet help, I want to downgrade my plan but it’s not an option in the app
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Maniram Kancharla
(@ManiramRams) reported
@ACTFibernet its been week, my payment has done and no installation has done. and form your customer support is not giving any resolution... its waste of time to use your service @ACTFibernet
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anil arora
(@akarora1965) reported
@ACTFibernet is the worst internet service provider for internet services. Plan is for 150 mbps while speed achieves is less then 2 mbps even after using wifi extender
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Parthiban
(@parthi_anbu) reported
@ACTFibernet @ACTFibernet Wasted opportunity i guess. The issue was resolved on Friday (9/10) only to face the same issue again today (9/13)
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Kiran S
(@the_kiran_s) reported
Hey @ACTFibernet I’ve raised a request for name change on 7/09 and my connection got disconnected on 10/09 morning and I am still awaiting reconnection with new name. Calling ur customer centre is if no use. Been using ur ACT since 7 yrs but this is pathetic.
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Sunil Kumar Ravela
(@iamSKRavela) reported
@ACTFibernet 1/n - I have been facing frequent interruptions in my internet connection on a daily basis, more so during the night. Multiple complaints later the issue still persists and the reason mentioned by executive is router needs to be changed.
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🦁 సింహం 3 🦁
(@nachaavule) reported
I'm New Customer. Payment process also done on 13.09.2021 and also said i dont need for box to my home. All i need is only connection. They are keep calling from 13.09.2021 and asking box is the only one solution if they can't give connection only do refund. @ACTFibernet DM sent
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KalyanChakravarthy M
(@kchakri234) reported
@ACTFibernet @ACTFibernet @MalladiBala , Team, Issued not resolved plz check and help
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Phannindar
(@Phannindar1) reported
"FEELING THE DISADVANTGE OF USING ACT"have paid my bill on 10th sep 2021..but still you have suspended my connection you have a process of suspending the connection even after paying the bill in no time but you dont have a process to resolve the issue in short time...@ACTFibernet
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Robinson Bhaskaran
(@RobinsonBhaska2) reported
@ACTFibernet I have been raising SR to fix one simple issue which your technician is not able to resolve . I don’t understand why I get same person to fix the issue each time he says issue is fixed and closes the SR ticket. I want someone to look into this asap SR10262242453492
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Vishnu
(@LordOfMalarkey) reported
@ACTFibernet - hi, I’ve been facing internet outage since yesterday. Till now no action has been taken. Would really like if this is taken as a priority and resolved ASAP. Ticket is SR10262184506392