ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Warangal, Chennai, Chhindwāra, Bengaluru, Hyderabad, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, and Trichūr.

City	Problem Type	Report Time
Warangal	Internet	5 hours ago
Chennai	Internet	7 hours ago
Chennai	Wi-fi	7 hours ago
Chennai	TV	12 hours ago
Chhindwāra	Internet	13 hours ago
Chennai	Internet	16 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nilesh Patel (@NileshP28391464) reported 7 minutes ago

  @ACTFibernet We are fed up with your Wi-Fi service; frequent connection outages have become the norm, and we are suffering losses every day because of this. If you cannot provide proper service, why don't you just shut down your company?

• 
  Tushar (@Qtiyapaa) reported 9 minutes ago

  @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

• 
  syed (@syedhussain75) reported 9 minutes ago

  @ACTFibernet please restore my connection asap complaint no SR10180796381654

• 
  Shubhanshu Sagar (@shubhanshurocks) reported 10 minutes ago

  @ACTFibernet Your handling of Complaint ID SR11080784930694 is unacceptable. Internet services remain unavailable, complaints are repeatedly delayed, and there is no accountability from support, technicians, or management. Repeated negligence . Do you have any shame?@ACT_Issues

• 
  Anjali Murke (@AnjuMurke) reported 10 minutes ago

  @ACTFibernet @ACTFibernetHYD Considering 3 employees doing work from home is becoming very difficult with this internet. I raised a ticket last week they closed it without resolution, yesterday also I raised again but so solution. Also I pay for 5g and I don't get use it,

• 
  Marikanti Tarun (@MarikantiTarun) reported 11 minutes ago

  @ACTFibernetHYD No internet since 4 days. Raised a ticket but still not solved. Ticket: SR10180717569224 Pathetic service @ACTFibernet @ACT_Issues

• 
  Pradeep (@_pradeep_m_) reported 12 minutes ago

  @ACTFibernet How do we get in touch with support. It's been 2 weeks, tickets gets closed automatically. No one calls. Can we get support? Should I consider a service provider change?

• 
  ABHINAV KUMAR (@abhinavgrd) reported 13 minutes ago

  Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 16 minutes ago

  @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection

• 
  Kishore (@Kishore2508) reported 19 minutes ago

  Pathetic service from @ACTFibernet Chennai. Every time there is a power cut, my internet goes down despite having a full inverter backup for my modem/router. Why? Because your main area connection box has NO battery backup! A year of this recurring issue. (1/3)

• 
  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 21 minutes ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

• 
  sreeharsha elluru (@esharsha) reported 22 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet no resolution till now, not even a single effort to make it get resolved... Seems like no responsibility in the whole team

• 
  Vigneshkumar Parameswaran (@vigneshvicky456) reported 25 minutes ago

  @ACTFibernet Hi Team,It's been 24hours now, still my internet is down and for my entire area, No response from CSR and the field engineer number is switched off. The SO CALLED MANAGER GAVE HIS NUMBER FOR ANY ISSUES was very rude on the call yesterday and now not even responding.

• 
  Pranay Rupani (@pranayrupani) reported 26 minutes ago

  Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 27 minutes ago

  @avdeshho59 @ACTFibernet @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 28 minutes ago

  @ACTFibernet There were service cuts on 8th June and 31 May before today. Why the frequent disruptions?

• 
  ధనం-ఇంధనం! (@psseshank11) reported 28 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  CA Paramesh Akkili (@ParameshAkkili) reported 29 minutes ago

  @ACTFibernet i have requested for cancellation. Kindly cancel and issue the refund.

• 
  Abhiram (@abhiiiii__) reported 32 minutes ago

  PLEASE DON'T subscribe to @ACTFibernet @ACTFibernetHYD Ticket raised 2 days ago Still not yet resolved. A technician called me once regarding the issue and he's not lifting calls Since yesterday night There's not even a customer care number to reach out and escalate. WORST!!

• 
  Nation1st (@UrsVz7) reported 34 minutes ago

  @ACTFibernet Zero updates, i don't have any expectations from you, by looking at ur service i felt pity on myself for choosing ACT, My ticket assigned to invisible person Banda Ganesh, raised connect request in ur app, no reply from him, that's level of service u providing.

• 
  Anjali Murke (@AnjuMurke) reported 36 minutes ago

  @ACTFibernet @ACTFibernetHYD From last 2 weeks I am having an internet issue - it automatically keeps disconnecting during the day and in nights it's never visible to connect. I keep calling the ACt local technician placed within our towship he never responds.

• 
  karthik valluri (@vamsivallurik) reported 39 minutes ago

  @ACTFibernet I have reopened the ticket. Hope commonsense prevails. All I am asking is sending me in writing on whatever is being told on phone, if they can't address it. If they are not willing to write down whatever they are saying,it means they are not truthful.

• 
  Manish Sharma (@manntwts) reported 42 minutes ago

  @ACTFibernet It is not resolved. I am still facing this issue.

• 
  Vishal Goyal (@VishalGoyal24) reported 45 minutes ago

  @JioCare Time to switch to Act ..pathetic service and response..Jio Fiber is not worth of single penny @ACTFibernet

• 
  Nilesh Patel (@NileshP28391464) reported 1 hour ago

  @ACTFibernet Why did you send a message saying the problem was resolved when it actually wasn't?

• 
  JP Subramaniam (@jayaprakashcs) reported 1 hour ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  Preetham Deshpande (@preethamdesh) reported 1 hour ago

  @ACTFibernet @ACTFibernetHYD this is the worst net I have ever seen snce 2 days u have not solved theissue ...it's almost 2days iam not getting net ..4 complaints Cs saying wait wait wait..guys be alert before taking @ACTFibernet , CS don't even know when it will be solved

• 
  vishal heble (@vishalheble) reported 1 hour ago

  @ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time

• 
  revv500 (@revv5hundred) reported 1 hour ago

  @JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today

• 
  shubhendu shubham (@myselfshubhendu) reported 1 hour ago

  @iChiirag @ACTFibernet Act is worst