ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (68%)
• Wi-fi (24%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Coimbatore, Bengaluru, Chennai, New Delhi, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, and Cochin.

City	Problem Type	Report Time
Hyderabad	Internet	34 minutes ago
Coimbatore	Internet	1 hour ago
Bengaluru	Wi-fi	1 day ago
Hyderabad	Internet	2 days ago
Hyderabad	Internet	2 days ago
Hyderabad	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pushpender Yadav (@pushpenderyada5) reported 54 seconds ago

  @ACTFibernet @ACTFibernetHYD Comment 2: Really disappointing experience, @ACTFibernet. You listen only while someone is an active customer — once the connection is closed, no accountability. #ACTFibernetFail #Broadband

• 
  Mohammed Rafiuddin (@rafiuddin431) reported 2 minutes ago

  @ACTFibernet No internet since 12 PM and it’s already 4 PM. My entire WFH schedule is ruined because of this. Tried contacting the saved technician number multiple times but no resolution yet. Who’s responsible for my work loss here?

• 
  MT Askari - The One Offer Guy (@MTAskariX) reported 2 minutes ago

  @ACTFibernet @ACTFibernet UPDATE: Filed official complaint with National Consumer Helpline. NCH Docket: 8081738. 17 days waiting for ₹5,914 refund. Giving you until Nov 2 to resolve or filing consumer court Nov 3. Account: 101651494146 #ACTFibernet #NCH

• 
  Mridul Guin (@GuinMridul) reported 2 minutes ago

  @ACTFibernet internet has gone down since 11am , complaint raised but no response yet. Getting worse

• 
  lis (@bunny_54321) reported 3 minutes ago

  @gayatri008_16 @ACTFibernet Good, wish there is enough power supply for basic living and not for hatred comments on X and stupid spaces

• 
  Sathish Babu B (@Bala_Sathish) reported 6 minutes ago

  @ACTFibernet Please note that my internet connection has been unstable for the past 24 hours and there is no resolution to the issue. Every time I am asked to reboot my router after which it works but the speed degrades soon after SR10377725652104

• 
  आर्यवर्त 🇮🇳 # Sanatani (@Indian479) reported 10 minutes ago

  @ACTFibernet After 20 calls and several wasted hours. Thanks for fixing the issue. You must improve your customer service process, train staff better and expedite resolution to reduce customer impact. I need to upgrade my service and now again I am being told odd rules. Can we upgrade ASAP

• 
  Venkat (@Venjampani) reported 13 minutes ago

  @gayatri008_16 @ACTFibernet Wait for starlink madam all these service providers will get their reality check

• 
  Audi. (@audiiiieeee) reported 15 minutes ago

  @gayatri008_16 @ACTFibernet Nik worst network speed worst response worst experience kavalante idhi theesko

• 
  NIKHIL PATEL (@nikhilpatel33) reported 15 minutes ago

  @ACTFibernet Really pathetic service. I have no internet connectivity for more than 30hrs and still no response from any of your technical team!. You don’t really care about your customer post installation such a bad service

• 
  Pushpender Yadav (@pushpenderyada5) reported 16 minutes ago

  @ACTFibernet @ACTFibernetHYD failed to shift my connection to my new location, so I discontinued and paid all dues. Yet, a few days later, I was billed for a fake “shifting charges” which was never shifted. I have been following up for 20 days, still not resolved. #ACTFibernet

• 
  Vignesh G K (@geekay2104) reported 16 minutes ago

  Hi @ACTFibernet , Internet is not working. Again. I have raised a complaint SR10377737520294 Today morning. Till now, no one is assigned for this issue to solve it. Solve it ASAP. This issue is keep on occurring.

• 
  Contractor Nesamani (@Kashmir2kkumari) reported 18 minutes ago

  @ACTFibernet no refund given even after SR ticket post ETR SR10377704533905. Do ppl work in ACT Why refund is not given after raising SR ticket and called customer service 20 times, do ACT care customers or just loot money, cheat? Escalate SR ticket refund my money immediately

• 
  MOHAN KUMAR (@MohanBlogger) reported 19 minutes ago

  @ACTFibernet Our internet connection has been down for 3 days. Complaint raised but no action yet — even the technician isn’t responding to calls. Very poor service! #InternetDown #CustomerSupportFail

• 
  Mridul Guin (@GuinMridul) reported 20 minutes ago

  @ACTFibernet If it's not restored today, i am going to terminate the connection. Had enough in last few months, so many issues

• 
  Amandeep Srivastava (@srivama) reported 21 minutes ago

  @ACTFibernet Internet down for 12+ hours and counting. Support ticket ETAs keep changing, zero transparency on the issue or resolution. This level of service in the middle of a working week is unacceptable. Please sort this out ASAP.

• 
  Pushpender Yadav (@pushpenderyada5) reported 25 minutes ago

  @ACTFibernet @ACTFibernetHYD Comment 1: Their team initially admitted it was an error on their end and told me to ignore the fake bill. But now I keep getting calls and messages asking me to pay for a connection that never existed.

• 
  DeadLandAlpha (@ReddyVerity) reported 25 minutes ago

  @gayatri008_16 @ACTFibernet ACT is far better in service than jio fibre in hyd.

• 
  Sobhan Raju (@SobhanRaju1) reported 26 minutes ago

  @actfibernet This month alone, we’ve had 2 days without internet & it’s down again since yesterday! We work from home, do you realise the impact? Earlier issues were fixed in hours, now it takes a full day. Is 24 hrs your new standard? If so, we may have to look for alternatives

• 
  mrinmoy biswas (@mrinmoy59936493) reported 27 minutes ago

  @ACTFibernet Hi @ACTFibernet again internet issue SR11077735485464 is the ticket...like i told u every 3 months i have to raise ticket...its getting very frustrating

• 
  Ashtag Ashish 🇮🇳 (@ashishbooms) reported 29 minutes ago

  Hey @ACTFibernet Thr is inconsistent network from past one month Can you fix? Ticket no: SR10377735363564

• 
  MOHAN KUMAR (@MohanBlogger) reported 37 minutes ago

  @ACTFibernet Extremely disappointed with the negligence! Our corporate internet connection has been down for 3 days, complaint raised but no response or resolution yet. This delay is unacceptable for a business connection. #InternetDown #PoorService

• 
  shans 🇮🇳 (@Ash_pikachu1) reported 38 minutes ago

  Hello Act @ACTFibernet try to reach customer support for reconnection… pls help

• 
  Vijay (@vijaymufc) reported 39 minutes ago

  @ACTFibernet This is the worst possible network. No wifi signal or tv connection is available from one month and when complained to local operators they always say that the connection us stopped at the cebtral level. Worst

• 
  आर्यवर्त 🇮🇳 # Sanatani (@Indian479) reported 41 minutes ago

  @ACTFibernet tired of horrible customer service. I dont have internet since last night and reps arent answering to calls. I am being told issue cant be fixed till tomorrow morning. Why am I paying you the fee if no 24 hour support and seamless service. SR10177733672870

• 
  Prashant Chaudhary (@Prashantpc279) reported 41 minutes ago

  @ACTFibernet ETR was 29th Oct, 9 PM, now it’s been revised to 30th Oct, 7 30 PM. Honestly, I won’t be surprised if it gets delayed again — that’s the level of service I’ve experienced in just 15 days. Already regretting paying for 3 months in advance @ACTFibernet

• 
  anand rajagopal (@anandrajagopal1) reported 45 minutes ago

  @ACTFibernet Act tv has not been working for the past few days. Customer ID 10913125. All bills paid on time.

• 
  Nani (@Nani_Fighter) reported 46 minutes ago

  @gayatri008_16 @ACTFibernet Better to switch to @airtelindia ,, as a customer I am fully satisfied.

• 
  mrinmoy biswas (@mrinmoy59936493) reported 49 minutes ago

  @ACTFibernet again internet issue SR11077735485464 is the ticket...like i told u every 3 months i have to raise ticket...its getting very frustrating

• 
  Suhaasaa (@suhascshekar) reported 49 minutes ago

  I’ve been experiencing slow broadband speeds for the fifth consecutive day, and unfortunately, I’m unable to raise a complaint on your app. Your service is pathetic, and I’m considering changing my connection. Kindly refund the amount @ACTFibernet