ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Hyderabad, Chhindwāra, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 10 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Bengaluru
|
Internet | 16 hours ago |
|
Visakhapatnam
|
Internet | 19 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
|
Chhindwāra
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Mohammed Sameer (@sameermoh) reported@ACTFibernet SR10180483914514 is not resolved after the ETR time expires. We have subscribed for work and such disconnections are hampering our services. Please expedite the resolution.
-
Suresh S (@sureshseshadri1) reportedWorst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
-
Dinesh (@ShivohamFeb26) reported@ACTFibernet please respond the internet is being down from quite a time
-
Sarat Raj (@SaratDasari) reported@ACTFibernet Hi, are you following weekly one no internet day or holiday? Why your services were interupptung every week pne day. And it is taking more than 12hrs to rectify everytime. Earlier it used to b less than 2hrs fr resolution.If this continues, you might lose ur custmrs
-
Nagakrishna Chodagam (@NagakrishnaCho1) reported@ACTFibernet speed is very low. Buffering and interrupting. I doubt if the service is as per the plan.
-
srikanth (@srisunraam) reportedHi @ACTFibernet , @FiberAct This is regarding Ticket no: SR10380431252560. It's 5 days now The previous two tickets were not resolved but closed. Can you please resolve the issue?
-
Jinendra Kothari (@Jinukothari2) reported@ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.
-
Rajagopalan Baskaran (@Arjungopalan) reported@ACTFibernet Internet not working. Complaint raised 5 days back. Till now no response from your end. Highlight part is the Open ticket in your app is showing that the ETD is 23rd May 9 PM. Today it's 26th May. Could you please explain to us which calendar you are referring too?
-
Kiran Vanam (@vanam_kiran) reported@ACTFibernet You guys don't have the capability to clear the issue.Let me know the refund process.And I need a full refund.Let me know the process.@airtelindia are you able to fix this issue.want to shift to your service
-
Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804
-
Shivam Garg (@shivamg0902) reported@ACTFibernet @FiberAct Very poor service
-
prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet It appears that the assigned personnel r not working on this matter, ur staff is unresponsive to calls. This is unsatisfactory. I am now considering to change internet . In next my msg, I will include other internet providers in this discussion to view their plans.
-
Vineet Chhabra (@bruce_not_wayne) reported@ACTFibernet my ticket is closed again and again Ticket SR10280485792024 I want to cancel the connection, not sure why your team is closing this ticket Pathetic customer support you guys have
-
Atharva Pandey (@Atharva93602372) reported@ACTFibernet 2) which is completely unacceptable for a broadband provider. Kindly stop sending automated responses and resolve the issue urgently. Ticket ID: [SR10780489440484] #ACTFibernet #PoorService
-
Kevin lians (@Conroy5751433) reportedInternet not working for 3 days SR10380426219274 @ACTFibernet @ACT_Issues
-
Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet such a ****** customer service. WiFi is not working for over 20 hours and no one is resolving on a priority. They either disconnect calls or say a technician is assigned and then no one comes. Very close to switching providers. FIX THIS ASAP Ticket SR10280475714804
-
Ashish (@ashshri) reported@ACTFibernet Your service engineer closed it without resolution He is not picking calls, no acknowledgement, worst possible service
-
deepshi (@deepshi_af) reported@ACTFibernet still no response from your customer care representative. They just stop picking up the call. If you guys are not capable of putting up a wifi service just issue me a refund and I will shift to other vendor
-
Vi (@vicky2ooo) reported@ACTFibernet Issue resolved. Please close it.
-
सुरेंदर रियाड 🆇 (@suRenDarRiad) reported@ACTFibernet I want to shift my WiFi, but I am being asked to pay ₹707. The new location is not far; I am just moving it across the road. Airtel Fiber is offering me the same thing for free. I don't want your WiFi anymore. Please come and take your device back. I can get a new @airtelindia connection for ₹1500 for 3 months. Very disappointed with this service.
-
Suresh Maniraj (@agni_nakul) reported@ACTFibernet Team the issue got resolved now. Ac Id: 103725311570
-
Dennis The Menace (@LaunchingGantry) reported@ACTFibernet kindly help with my relocation request SR10280397388177. It was supposed to be done yesterday. I need this up and working before Monday morning from the new address.
-
Daniel Christopher (@DanielChris2000) reported@ACTFibernet Act fibernet just keeps showing how pathetic their service is! It's been three days since I raised a ticket for relocation and nobody has bothered to even call me. Support team keeps giving fake promises that the technician will be coming.
-
CS (@_cshah) reported@ACTFibernet Thanks..what was the problem
-
Rishabh (@yesbank_victim) reported@ACTFibernet U really don't care. Do i need 2 be ur customer u 4 u to worry about lives of ur others customers. It's a public electric pole which u r using 2 hang cables & save some metres of it by criss crossing cables across the road Have some humanity and remove the jungle of wire
-
prasant sharma (@prashantvats_px) reported@ACTFibernet @grok please record this service from @ACTFibernet
-
Jinendra Kothari (@Jinukothari2) reported@ACTFibernet By what time is the technician expected to come and fix this issue?
-
ASHIK AHMED (@ashikahmed22) reported@ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side
-
Ramarao Dutta (@urchinni) reported@ACTFibernet @ACTFibernet The issue is STILL NOT RESOLVED. 4 days and still counting. No technician has contacted us. There has been absolutely no update regarding the cause or the expected resolution time. How much longer are we expected to wait for a service that we are paying for?
-
卐 TheFirstratedIndian 卐 🇮🇳 (@srikanth_me) reported@ACTFibernet such a horrible experience. Paid for a fire stick and waiting since 1 month. Neither customer care nor installation team are taking any action. Ticket SR10280243384397. Seriously one of the worst experiences. I will keep posting about the progress here.