ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Coimbatore, Bengaluru, Chhindwāra, Hyderabad, Chennai, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.
| City | Problem Type | Report Time |
|---|---|---|
 Coimbatore
|
Internet | 3 hours ago |
|
Bengaluru
|
Wi-fi | 6 hours ago |
|
Chhindwāra
|
Internet | 15 hours ago |
|
Bengaluru
|
Internet | 17 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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R G Shubham (@RGShubham2712) reported@ACTFibernet I will now be filling a complaint on consumer grievance portal and make sure that I don't continue with @ACTFibernet and ensure that all the connections in my building are terminated by the builder and give chance to Jio or Airtel or even Excitel, but not these losers.
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ɱ૨.Nickk (@neelnihal1) reportedWhat pathetic service you are providing me Act. Daily internet is getting cut from past two weeks and im daily calling Act customer care but no response. Technician closing ticket without resolving.I need resolution pls help Contact:8939779208 @ACTFibernet
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Gururaj Sankh (@GSankh) reported@ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help
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Nagakrishna Chodagam (@NagakrishnaCho1) reported@ACTFibernet your service is not good. Frequent issues with internet connection & speed. Not happy. Waste of time.
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Punit Dashottar (@dashottarpunit) reported@ACTFibernet It's a horrible team. No update no response and complete silence. Worst Network..
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niranjan (@niranjanks91) reported@ACTFibernet one rain and your connection failed. I have raised a complaint and have been calling your support guys for the past 3 hours. No response whatsoever and no clarity on when you'll restore the internet connection. Pathetic service.
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jaidev (@jaidev365) reported@ACTFibernet None is responding to my calls.i stay in hyderabad qutbullapur area.if not able to deliver service in time why keep calling to get the installation why make us pay first and then do this kind of service!!! @reliancejio is better I feel regretting it
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet Even the house owner is chasing ACT team to remove it from his terrace. For that also there is no response. Whoever is handling the box installation is causing all the trouble Be a Lil more responsive, when 3 active connection holders are complaining about one issue with box.
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🍉 | Prasad | ಪ್ರಸಾದ್ | ಘನ ನೀಲಿ 💙💙| 🍉✊🏽 (@Manjina_Hani) reported@ACTFibernet I have changed from single modem to mesh plan last month. Service engineer was supposed to connect both modems through cable but he just connected through WiFi. I complained about the speed dropping. He was supposed to visit and resolve it but have not visited.
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Jyoti Singh (@Jyotithakur22) reported@ACTFibernet Not working till today.
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet Please stop sending such messages and clearly confirm the refund status and timeline. I need a proper resolution, not repeated generic responses.
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Srinivas Konduru (@srinikonduru) reported@ACTFibernet @ACTFibernet Guys - Yesterday the service person told that the issue is resolved but the issue is not resolved. Here is the new ticket please see my thread, and continuously I have issues since last on week. SR10180643740964
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Wicked Sunny (@harsh_sing96427) reported@ACTFibernet SR10280550120364 logged from yesterday. Still no resolution
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WhySoSerious (@daburkaatel) reported@ACTFibernet After 12 hours i can’t track and check the ETR for the status. Can you tell me how we can interact with a human for this issue? I couldn’t find anything to connect with customer care that is also automated to create a ticket.
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Harsh Chaudhary 🌞 (@Harshkitweets) reported@ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598
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SBajaj (@SBajaj06) reportedAs I said, this wifi service is pathetic and goes down every week! Punctuality at its best, never misses a week, my ticket - SR11080611760224 for today’s struggle with ACT wifi. Can’t you guys work on it and fix it in my area for good? @ACTFibernet
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yogesh sharma (@Yogesh_mr7) reported@ACTFibernet the internet is not working
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SYED SALMAN (@salmantheboxing) reported@ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet First, you give a morning appointment, then you switch it to the evening, and then it gets pushed to the next day; this pattern has been going on for five days, yet the problem remains unresolved.
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S (@HiShibamSarkar) reported@ACTFibernet Boss no internet again! Fix your service first
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Random Opinion 🇮🇳 (@Random_Raay24) reportedHi @ACTFibernet @ACTFibernetHYD we have raised the Ticket for internet disconnection on 28th May - SR10180485269264 But still the issue is not resolved since 7 DAYS. How many more days do I have to bear without wifi?? #ACT #ACTFibernet #Hyderabad
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Crypto Fund Trader (@pepysbo14943) reported@Tveteran @ACTFibernet Terrible service. You deserve better speeds and a working app.
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Arooran (@_arooran_) reported@ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.
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Shivam Garg (@shivamg0902) reportedHello @ACTFibernet You have a very stable network when no downtime But you have a pathetic support in Delhi-92 region It's been 2 days since the outage happened and no response or action Idk what's wrong with you I guess you don't want to operate in this region of Delhi
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AJ (@thedarksideofAJ) reported@ACTFibernet my internet has been getting disconnected for a whole day multiple times in the last 2 weeks. This is unacceptable. My consumer id is 102758157263. I'm tired of your stupid AI chatbot. If i don't get a call from a human customer service agent by tom, I'm cancelling.
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Sumit kumar (@Frxtrot007) reported@ACTFibernet this is the worst internet provider. Absolute waste and pathetic. 12 hours since I registered a ticket as my internet wasn't working. TAT was 7:30 pm still not resolved. No way I can contact customer care now. Definitely won't renew this ****** connection again.
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Dhahirasm (@dhahirasm) reported@ACTFibernet I had previously stated that my phone signal would not be available while I was at home, which is why I chose the @ACTFibernet . If you can, please contact me immediately.
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Manish Periwal (@mperiwal14) reportedAsked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD
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Gururaj Sankh (@GSankh) reported@ACTFibernet I am having worst experience in my new connection. None of sales team members and back end team is activating ott promised along with my subscription.. They are demanding money for mobile no correction for no fault of mine. I have raised multiple tickets, no use.