ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 11 hours ago |
|
Chennai
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year
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Anabil Dey (@AnabilDey12314) reported@ACTFibernet @Preronareen Why does your customer service doesnot work? Your customer support email response is automated, chat bot does not work. The only way to get work done is to tag you on twitter? If your customer support is non-functional then why even keep such a team?
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Suraj Jain (@Suraj_A_Jain) reported@ACTFibernet before delivering the fire stick why is the charges already charged. And the customer care is also not responding. Is this the service you provide.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD Complaint No: SR10180476603804 My internet has been down since the night of the 28th. You promised it would be fixed by 1 PM on the 29th, then changed it to 6:30 PM. I called and explained that I had urgent work, and your team assured me the ticket
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Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reportedExtremely disappointed with @ACTFibernet customer service. We requested an ownership transfer of our internet connection to my wife's name 3 days ago. The existing connection was disconnected immediately, but even after 2 full days, the internet service has not been restored.
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Haiku (@riceofsushi) reported@ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet
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Nepal Madhireddy (@NepalMadhireddy) reported@srinikonduru @ACTFibernet True, ACT never takes customers seriously
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Kartik (@kartik9173) reported@ACTFibernet Since morning I was frustrated, I raised ticket, 5+ WhatsApp call, 10+ normal call and what's messages to the number I shared. But no proper responses. just few min back, it's resolved but donno if it comes again. Will reach if issue persist. Thanks
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Yogananda (@Yoga7878) reported@ACTFibernet I am facing issues with my act from last 2 days till now no one contacted me. 102652370926 this is my customer id. How long your ******* service team will take to resolve my issue ? It’s very worst service from act.
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KISHORE_YADAV (@KISHOREYADAVB) reported@ACTFibernet From last week it’s really annoying, not able to get any work done because of this issue , please give me a proper update or resolution on this
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Diwahar Pandian (@DIWAHARPANDIAN) reportedMy @ACTFibernet is down but plan is paid till Oct! Tech says connection won't be restored unless I let them install a main area distribution box on my wall. I live in a RENTED house, can't authorize drilling/cabling. Fix routing or refund!A/C:103720704297 |SR10380573776924
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet Please stop sending such messages and clearly confirm the refund status and timeline. I need a proper resolution, not repeated generic responses.
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.
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Mohammed Sameer (@sameermoh) reported@ACTFibernet SR10180483914514 is not resolved after the ETR time expires. We have subscribed for work and such disconnections are hampering our services. Please expedite the resolution.
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Manish Kanti (@ManishKanti1) reported@ACTFibernet My internet isn't working..can you please check and help?
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Atharva Pandey (@Atharva93602372) reported1) Dear @ACTFibernet, My internet has been down since yesterday afternoon. I registered a complaint through your app immediately, but after generating a ticket there has been no update, no resolution, and no communication from your team. It's been over 24 hours without service.
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NC (@ncspeaks13) reported@JioCare having issues with my internet connection, been three days and no one is answering the call after raising the service request. Let me know if you are interested to rectify if not i can shift to @airtelindia or @ACTFibernet a
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Ankit Mahala (@ankit17737) reported@ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644
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Madhukar V- पर्यावरण बचाना शौक नहीं, मजबूरी है।। (@SocialMadhukar) reported@ACTFibernet customer care seems to be most busy people after our PM. Tried multiple times but no response @MIB_India ??
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Shubham Khandelwal (@slskhandelwal) reportedMy internet is not working for the last 36 hours and I have already raised the ticket. The concerned guy is not receiving the phone and even blocked our multiple numbers. Kindly resolve it as soon as possible. @ACTFibernet
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jaidev (@jaidev365) reported@ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.
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PrakyDOTin (@Prakydotin) reported@ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet my internet is not working from afternoon. I recently switched from airtel hoping I would get good connectivity and service but does not looks like. Please ensure my complaint is resolved ASAP, first thing tomorrow morning else I will again have to switch
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सुरेंदर रियाड 🆇 (@suRenDarRiad) reported@ACTFibernet I want to shift my WiFi, but I am being asked to pay ₹707. The new location is not far; I am just moving it across the road. Airtel Fiber is offering me the same thing for free. I don't want your WiFi anymore. Please come and take your device back. I can get a new @airtelindia connection for ₹1500 for 3 months. Very disappointed with this service.
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet Two times the tickets are closed without actually resolving the problem. Worst service provider. What is wrong with you people?
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Abhishek Chawla (@abhi009official) reported@ACTFibernet raised a ticket for relocation of my service. Selected Saturday however the person hasn't come and is not replying to the message also.
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService
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Superamin01 (@Superamin011) reported@ACTFibernet Why are act services being weird from a couple of days? Internet is getting on and off every 5 minutes without any reason and Customer service has no clue what's going on. Not just for me but many users. What going on??
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Sreenivaasan (@sreeni08g) reported@ACTFibernet Requested for new connection and paid the amount 3 days ago. Yet to do the installation. Can you please help
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(Yasir) ياسِر (@cirith125) reported@ACTFibernet unable to login to selfcare actcorp, please help.