ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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CHANDRA DHWAJ
(@CDhwaj) reported
Worst service @ACTFibernet every weekend there is no internet when i call to technician they always say it will take 20 min to fix but they never fix the internet i think it's time to move from act to other net provider
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inamul haq
(@dezperado202) reported
@ACTFibernet, since 4 days i was calling you people to downgrade my account. Every customer service representative is responding that it will be done in 48 hrs, when will be act fibernet 48 hrs completed can anyone tell me. Waste management not responding to customer. Bad service
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Vinil_Chandru
(@chandru_vinil) reported
@ACTFibernet I am sorry this is not resolved yet. Please provide permanent solution, everyday facing this issue and today from morning no access to internet. Sorry to say, I am really frustrated. Planning to switch the service provider soon.
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Flying Army
(@Calmb4dstorm1) reported
@ACTFibernet Day 5 - No response from ACT on the issues raised towards the worst service provided.. Everyone post on ACT linkedIn page and Facebook page tagging CEO and Investors.. shift to other service providers. #ACT acting #ACT worst service #ACT booo
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Flying Army
(@Calmb4dstorm1) reported
@ACTFibernet The service is horrible.. never opt ACT.. im removing the box from my property.. u have kept it in my property and i have the right to remove it n throw the box.. u have not paid me for it.. nor replying or resolving my issue.. ive given enough time
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Vishal
(@VishalVHanchate) reported
@ACTFibernet One day has already passed, still my internet is not working, are you guys kidding? In last 30 days this is 3rd time same situation. Will you extend my pack validity due to such interrupted service? Why such long interruption when there is no storm/rain?
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Kopal Agarwal
(@KopalAgarwal9) reported
@ACTFibernet I have already informed to customer care to cancel the subscription, still they didn't do it and it's reflecting in my bill and I have not even used it. Contact was also made prior to the renewal date. This is so bad.
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Notorious Than Thou
(@Abhiman32317156) reported
@ACTFibernet how pathetic can your service be. u provided a false information to me abt deactivating my account for time being which wud cost 200 INR per month but I got a ******* bill. I wrote to u & yet didnt receive a call. Come to my location and get ur ******* connection off
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Notorious Than Thou
(@Abhiman32317156) reported
@ACTFibernet Screw ur concern. Take this off. I had to pay the bill even when I was not available here to use it. Your representative told me that 200 inr wud b the charge to keep it deactivated n cud be renewed if I wud call. I want my money back. Filing a complaint against this in the forum
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hemanth
(@hemanthyadav) reported
Impressed by your customer service....even after 20 days of raising a simple request you people didn't care to solve it. "WE WOULD RESPOND IN 24HRS REMAINS CONSTANT"@ACTFibernet @ACTFibernetHYD
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ganesh saunshi
(@GaneshSaunshi) reported
@ACTFibernet "Dear Customer, Your ticket no SR10252445151872 is closed." This is what I get from your team always . This is what you want your customer to go through. Please refund the amount or directly say you can not give back the amount This is the horrible experience I had till date
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silver skuller
(@SkullerSilver) reported
@ACTFibernet i upgraded from 150mbps to a 200mbps plan and now i want to go back to 150 cause they are both slow but when i click change plan all i see are upgrades. and if i scroll down and click all plans my previous plan is not even there.
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Abhilash
(@abhilashbheem) reported
@ACTFibernet @reliancejio I have registered for broad band sevice & it seems still not available in my locality. It would be really great if you can help on this matter to get rid of poor service provider @ACTFibernet
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Sathya Swaruban
(@SathyaSwaruban) reported
Extremely poor customer service from @ACTFibernet. It's been more than 24 hours since a raised a complaint on the issue of "Internet not working" and no response from your end. You guys have also made it impossible to talk to a costomer care executive.
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Yashwanth
(@TheYashwanthh) reported
It's been 5 days and still you didn't resolved my internet issue. @ACTFibernet
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Flying Army
(@Calmb4dstorm1) reported
@ACTFibernet Day 12 - No response from ACT on the issues raised towards the worst service provided.. Everyone post on ACT linkedIn page and Facebook page tagging CEO and Investors.. shift to other service providers. #ACT acting #ACT worst service #ACT boo
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𝙀𝙡 𝙖𝙧𝙠𝙖
(@arka__sai) reported
@TheYashwanthh @ACTFibernet Issue resolve ayyaka call chesi refund claim chey..istaru
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Flying Army
(@Calmb4dstorm1) reported
@ACTFibernet Day 12 - No response from ACT on the issues raised towards the worst service provided.. Everyone post on ACT linkedIn page and Facebook page tagging CEO and Investors.. shift to other service providers. #ACT acting #ACT worst service #ACT booo
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Kalyan B
(@kaakalyan) reported
@ACTFibernet One of the worst service in Hyderabad , trying to reach them from days but issue not resolved , Such a worst situation ,The technician could not even lift the call, don't ever try Act Net , Waste of money @ACTFibernetHYD @ACTFibernet 😠😤😤😡
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Prabhat
(@prabhatgopalika) reported
@ACTFibernet there is no option of disconnect in the customer support and no support number is mentioned. How i can do so
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Ravi kumar
(@Ravikumar1072) reported
@ACTFibernet literally bad service I called last 10days agent received the called escalate the issue and disconnect the call after that a send with the mail unbale to take the request and simply close my case.
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Tony Johnson
(@I_am_Tony) reported
@ACTFibernet Please do the needful to cancel my new connection request and refund 3 months subscription amount back. I will never recommend anyone to take @ACTFibernet Engineer and the sales executive is not even picking my call. Worst experience ever.
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.
(@FASAKFK) reported
@ACTFibernet Issue is STILL NOT RESOLVED despite your executive telling me that it will be resolved in 2 days. And as usual, you guys have closed the complaint. Unbelievably ridiculous service!
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adnan ali khan
(@adnanal27405753) reported
from
Hyderabad, Telangana
@ACTFibernetHYD @ACTFibernet Dear act team this was 2nd time you people are closing complaints without proper resolution Your ACT Fibernet ticket no SR10152439691932 has been Reopened.
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Rakesh Roshan
(@roshan161988) reported
@ACTFibernet what the hell the time given to resolve the problem was 13th Feb 6 pm and it isn't resolved till now. I'll cancel the connection and buy something else.
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Mani Shekhar
(@mms2510) reported
@ACTFibernet Please find the ticket right now.. with the number ending 10202 , and fix is today else.. i am ok not going with act option
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Shailendra Kumar
(@Shally_kr) reported
@ACTFibernet I would like to inform you that just now your technical team has resolved this issue, will update you in 4 to 5 days.
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Tony Johnson
(@I_am_Tony) reported
If I knew @ACTFibernet has such a horrible service, I would have gone for some other providers. Installation itself it is this much crap means I can't even imagine incase there is an issue after start using the service.
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Yashwanth
(@TheYashwanthh) reported
@ACTFibernet why are you not responding to the DMs, tweets. This is not the correct way to handle the customer. Kindly resolve the issue of internet or give refund.
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Ashok Kumar
(@chashokkumar) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD Not sure why you guys are not responding on any channel, very very poor and worst service I never seen. I have cancelled the ACT connection almost 5months back but till date there is no refund process and false update every time, refund was initiated