ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 30, 1:50 PM GMT+5:30	0	0
May 30, 2:10 PM GMT+5:30	0	0
May 30, 2:30 PM GMT+5:30	0	0
May 30, 2:50 PM GMT+5:30	0	0
May 30, 3:10 PM GMT+5:30	0	0
May 30, 3:30 PM GMT+5:30	0	0
May 30, 3:50 PM GMT+5:30	0	0
May 30, 4:10 PM GMT+5:30	0	0
May 30, 4:30 PM GMT+5:30	0	0
May 30, 4:50 PM GMT+5:30	0	0
May 30, 5:10 PM GMT+5:30	0	0
May 30, 5:30 PM GMT+5:30	0	0
May 30, 5:50 PM GMT+5:30	0	0
May 30, 6:10 PM GMT+5:30	0	0
May 30, 6:30 PM GMT+5:30	0	0
May 30, 6:50 PM GMT+5:30	0	0
May 30, 7:10 PM GMT+5:30	0	0
May 30, 7:30 PM GMT+5:30	0	0
May 30, 7:50 PM GMT+5:30	0	0
May 30, 8:10 PM GMT+5:30	0	0
May 30, 8:30 PM GMT+5:30	0	0
May 30, 8:50 PM GMT+5:30	0	0
May 30, 9:10 PM GMT+5:30	0	0
May 30, 9:30 PM GMT+5:30	0	0
May 30, 9:50 PM GMT+5:30	0	0
May 30, 10:10 PM GMT+5:30	0	0
May 30, 10:30 PM GMT+5:30	0	0
May 30, 10:50 PM GMT+5:30	0	0
May 30, 11:10 PM GMT+5:30	0	0
May 30, 11:30 PM GMT+5:30	0	0
May 30, 11:50 PM GMT+5:30	0	0
May 31, 12:10 AM GMT+5:30	0	0
May 31, 12:30 AM GMT+5:30	0	0
May 31, 12:50 AM GMT+5:30	0	0
May 31, 1:10 AM GMT+5:30	0	0
May 31, 1:30 AM GMT+5:30	0	0
May 31, 1:50 AM GMT+5:30	0	0
May 31, 2:10 AM GMT+5:30	0	0
May 31, 2:30 AM GMT+5:30	0	0
May 31, 2:50 AM GMT+5:30	0	0
May 31, 3:10 AM GMT+5:30	0	0
May 31, 3:30 AM GMT+5:30	0	0
May 31, 3:50 AM GMT+5:30	0	0
May 31, 4:10 AM GMT+5:30	0	0
May 31, 4:30 AM GMT+5:30	0	0
May 31, 4:50 AM GMT+5:30	0	0
May 31, 5:10 AM GMT+5:30	0	0
May 31, 5:30 AM GMT+5:30	0	0
May 31, 5:50 AM GMT+5:30	0	0
May 31, 6:10 AM GMT+5:30	0	0
May 31, 6:30 AM GMT+5:30	0	0
May 31, 6:50 AM GMT+5:30	0	0
May 31, 7:10 AM GMT+5:30	0	0
May 31, 7:30 AM GMT+5:30	0	0
May 31, 7:50 AM GMT+5:30	0	0
May 31, 8:10 AM GMT+5:30	0	0
May 31, 8:30 AM GMT+5:30	0	0
May 31, 8:50 AM GMT+5:30	0	0
May 31, 9:10 AM GMT+5:30	0	0
May 31, 9:30 AM GMT+5:30	0	0
May 31, 9:50 AM GMT+5:30	0	0
May 31, 10:10 AM GMT+5:30	0	0
May 31, 10:30 AM GMT+5:30	0	0
May 31, 10:50 AM GMT+5:30	0	0
May 31, 11:10 AM GMT+5:30	0	0
May 31, 11:30 AM GMT+5:30	0	0
May 31, 11:50 AM GMT+5:30	0	0
May 31, 12:10 PM GMT+5:30	0	0
May 31, 12:30 PM GMT+5:30	0	0
May 31, 12:50 PM GMT+5:30	0	0
May 31, 1:10 PM GMT+5:30	0	0
May 31, 1:30 PM GMT+5:30	0	0
May 31, 1:50 PM GMT+5:30	0	0

May 31: Problems at ACT

ACT is having issues since 09:50 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (61%)
Wi-fi (26%)
Total Blackout (10%)
E-mail (2%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Bengaluru, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.

City	Problem Type	Report Time
Chhindwāra	Internet	28 minutes ago
Chhindwāra	Total Blackout	28 minutes ago
Chhindwāra	Wi-fi	3 hours ago
Hyderabad	Wi-fi	4 hours ago
Bengaluru	Wi-fi	16 hours ago
Bengaluru	Wi-fi	18 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Next person (@vilipix) reported 3 minutes ago
@ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???
1 Million+ (@audiwate) reported 9 minutes ago
@ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying
Rishabh (@yesbank_victim) reported 11 minutes ago
@ACTFibernet U really don't care. Do i need 2 be ur customer u 4 u to worry about lives of ur others customers. It's a public electric pole which u r using 2 hang cables & save some metres of it by criss crossing cables across the road Have some humanity and remove the jungle of wire
Shyam Sundar (@shyamsundarg) reported 15 minutes ago
@ACTFibernet What am I going to track? With ease? Internet is down and no one seems to be working on it to fix it.
Inayat ulla (@Inu_Minu) reported 18 minutes ago
@ACTFibernet why is it that always I have to raise complain here. From morning no help. Ticket raised but no help
Suresh S (@sureshseshadri1) reported 21 minutes ago
Worst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
Murtaza ks (@murtazaks20) reported 22 minutes ago
@ACTFibernet No one has visited yet! Such awful service. Dedicated people in my area for your service is not lifting calls at all
Mohammed Sameer (@sameermoh) reported 25 minutes ago
@ACTFibernet SR10180483914514 is still not resolved, the issue has been unresolved for 17 hours now. The ETR was 21:00 hrs. My day to day tasks are hampered because of your irresponsible messages and delay in resolving the issue with wrong ETR.
Jinendra Kothari (@Jinukothari2) reported 26 minutes ago
@ACTFibernet My internet speed is only 10 mbps. My plan is for 400 mbps. I raised a complaint and instead the ticket is closed with a resolution. Please look into this on priority.
Mohammed Sameer (@sameermoh) reported 28 minutes ago
@ACTFibernet SR10180483914514 is not resolved after the ETR time expires. We have subscribed for work and such disconnections are hampering our services. Please expedite the resolution.
Raghava (@Gokusux) reported 28 minutes ago
@ACTFibernet Have important calls today and the service is down, raised a ticket and they said it will get resolved by tomorrow morning. So, i just have to take a leave cause of your delayed service? Pathetic experience! Ticket : SR10280508822924
huh! is it me (@Avinash_ganapa) reported 32 minutes ago
@ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year
raju (@rajuchinna300) reported 34 minutes ago
@ACTFibernetHYD, @ACTFibernet hello, is this a network really, it's been 5 days without having a network, raised issues of no internet, no one contacted for resolution and still suffering. SR10180446074274, no one attended the issue. Can we raise this issue at @consumerforum_.
Vivank 🇮🇳 (@vnnk_x) reported 36 minutes ago
Exactly 63 HOURS of total service blackout! @ACTFibernet @ACTFibernetHyd raised ticket SR10180393093524 on 22 May 4:45 PM Account: 101709621046. Your tech ignored 100+ calls. Your system keeps auto-generating fake deadlines while breaking TRAI’s order
Rahul R (@RahulRKhivnsara) reported 41 minutes ago
@ACTFibernet this is the worst service ever. I have lost wifi connectivity thrice since Saturday. Everytime your representative fixes it works for a day then, again it's the same thing Horrible. How is someone working from home supposed to manage this?!
सुरेंदर रियाड 🆇 (@suRenDarRiad) reported 41 minutes ago
@ACTFibernet I want to shift my WiFi, but I am being asked to pay ₹707. The new location is not far; I am just moving it across the road. Airtel Fiber is offering me the same thing for free. I don't want your WiFi anymore. Please come and take your device back. I can get a new @airtelindia connection for ₹1500 for 3 months. Very disappointed with this service.
Suresh (@IMSuresh_Dreams) reported 42 minutes ago
@ACTFibernet two days back only Internet started working again it’s down from evening today , what’s going on here ? This is totally unacceptable every week or month there is an issue….
Vineet Chhabra (@bruce_not_wayne) reported 42 minutes ago
@ACTFibernet my ticket is closed again and again Ticket SR10280485792024 I want to cancel the connection, not sure why your team is closing this ticket Pathetic customer support you guys have
Heemen Nagar (@heemen_nagar) reported 46 minutes ago
@ACTFibernet @ACT_Issues 2nd time linkdown problem in a week. Next month Renewal is due, if problem continue- decided not to renew.
SBajaj (@SBajaj06) reported 48 minutes ago
@ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!
Suresh Maniraj (@agni_nakul) reported 48 minutes ago
@ACTFibernet Team the issue got resolved now. Ac Id: 103725311570
Daniel Christopher (@DanielChris2000) reported 50 minutes ago
@ACTFibernet Act fibernet just keeps showing how pathetic their service is! It's been three days since I raised a ticket for relocation and nobody has bothered to even call me. Support team keeps giving fake promises that the technician will be coming.
卐 TheFirstratedIndian 卐 🇮🇳 (@srikanth_me) reported 52 minutes ago
@ACTFibernet such a horrible experience. Paid for a fire stick and waiting since 1 month. Neither customer care nor installation team are taking any action. Ticket SR10280243384397. Seriously one of the worst experiences. I will keep posting about the progress here.
Aditya Krishna(AK) (@AdityaKrishAK94) reported 52 minutes ago
@ACTFibernet taking 24 hrs to resolve an issue? Why so long
Jahangir Alam (@TheJahangirAlam) reported 54 minutes ago
@ACTFibernet SR10280477582234. Last two days, the internet has not been working. Please let me know if the issue cannot be resolved today. I will switch to another provider, as their service is working fine in my apartment and their support is much better.
Anilesh Soni (@ANILESHSONI) reported 57 minutes ago
@ACTFibernet @ACT_Issues Its been just 25 days I got new connection and started facing connection issues intermittently. Raised ticket but no one cares. Need solution asap
ramesh tgo (@ramesh_tgo) reported 59 minutes ago
@ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles? This is the 4th time my ticket has been closed with no concent from me. No solution. It's the same damn issue.
Lakshmiprasad Marada (@LakshmiprasadM7) reported 1 hour ago
@ACTFibernet Pathetic service. If you can't provide a good service close down your shop. Not even a single guy in your organization is worth their pay. Never seen an irresponsible people
amit kumar gupta (@amitk71) reported 1 hour ago
@ACTFibernet Pathetic…..Technician’s come without proper equipment promise to be bak soon but never come bak. You guys can send numerous emails msgs to remind for renewal of ur pathetic serviced. My fault to have done the renewal. Cancel my subscription n refund the money. Chor company
Ankush Kohli (@i_amanky) reported 1 hour ago
@ACTFibernet from yesterday internet is not working it’s been more than 24 hours, i have work from home job how will i manage ? If you can’t resolve issues. Pathetic not expected this from actfibernet @shivamg0902