1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 17: Problems at ACT

ACT is having issues since 04:30 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 67% Internet (67%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Mumbai, Chennai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

CityProblem TypeReport Time
Bengaluru Wi-fi 23 minutes ago
Chhindwāra Internet 6 hours ago
Hyderabad Internet 23 hours ago
Mumbai Internet 1 day ago
Hyderabad Internet 1 day ago
Hyderabad Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ArchitectSam76
    Sam Ponraj (@ArchitectSam76) reported

    @ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

  • menariya222
    Ashish (@menariya222) reported

    @ACTFibernet what ******** is happening? Internet is not working

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?

  • ryshab07
    ryshab (@ryshab07) reported

    How much longer are customers expected to tolerate this? At this point, just come and take your router back. I’ll switch to a provider that actually delivers the service it promises. This level of service is unacceptable. Fix it—or lose another customer. @ACTFibernet

  • ArunachalaRaman
    Arun (@ArunachalaRaman) reported

    Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

  • ProtestforRight
    The Swarna (@ProtestforRight) reported

    @ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.

  • vineetomkara
    Viineet Sood (@vineetomkara) reported

    @ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!

  • Yamilicious03
    womani-aah!!! (@Yamilicious03) reported

    @ACTFibernet need help with a booster router. Also your chatbot sucks!

  • z1000i4
    Sriram Sridharan (@z1000i4) reported

    @ACTFibernet Hi yes, it has been fixed after 96 hours of waiting, 8 calls to customer care, 10 email exchanges with the nodal office, 4 email exchanges with your customer care, one complaint to NCH, one complaint to CPGRAMS and this tweet.

  • sanjayvd_
    Sanjay (@sanjayvd_) reported

    @ACTFibernet just received a message saying about a possible outage between 2am and 5am on 12 July, if that happens I swear I'm switching to another internet provider.

  • vansharma
    VANdaMAN (@vansharma) reported

    @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

  • anveshnelluri9
    Anvesh Nelluri (@anveshnelluri9) reported

    @ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet When I will get resolution

  • harshit_2816
    Harshit Bhadoria (@harshit_2816) reported

    I’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet

  • itsmejaga
    jaga (@itsmejaga) reported

    @ACTFibernet u r the worst service provider ,my issue not resolved for the past 1 week

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.

  • henricpeter
    EnriqueTheRed (@henricpeter) reported

    @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet @ACTFibernet let me know the process for termination of your services. Or else you will see a proper public grievance . The worst support ever seen. You have to pay the penalty for taking the amount upfront and this is big scam.

  • vrn_295
    Varun Kumar (@vrn_295) reported

    @ACTFibernet Last time it took you guys 10 days to resolve a simple wiring issue. This time again, it’s more than 30 hours. Your customer care team is being incapable of transferring the call to the escalation team, technician or anyone. Why is escalation team not on thier desk.

  • abhijit_jaiswal
    Abhijit Jaiswal (@abhijit_jaiswal) reported

    @ACTFibernet wifi not working.

  • GanesanJC
    JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported

    @ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.

  • BalajiGopalanCH
    Balaji GOPALAN (@BalajiGopalanCH) reported

    @ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT

  • sreeaskanna
    Sree Raja (@sreeaskanna) reported

    Dear @ACTFibernet, I’ve been facing recurring internet disconnections for a long time. Tickets are repeatedly marked as resolved, but the issue keeps returning, affecting important work meetings and interviews (1/3) #ACTFibernet #CustomerService #ConsumerRights

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

  • ideamanii
    ideamanii (@ideamanii) reported

    @ACTFibernet In your customer support no seniors or supervisor to take call of customer. This shows the quality. I am in the call for last 25 mins. @ACTFibernet @TRAI - FYI

  • Jothipr42534028
    Jothiprakash (@Jothipr42534028) reported

    @THE_INDRA_KUMAR @ACTFibernet Very pathetic. All the service providers are like this. I had a very bitter experience with airtel

  • manirudh2022
    Manigandan (@manirudh2022) reported

    @ACTFibernet SR10381141145624 is pending , fix asap

  • w4rriorSaint
    Jagjit Singh Sikka (@w4rriorSaint) reported

    @ACTFibernet Are u going to give my money back for the time internet is down?