Is ACT having an outage?

@ACTFibernet What is th update ..no call for from your team ..no one has come ..my time is going in following up with your team .. someone called but no response after that .very very bad service

@ACTFibernet The issue is not resolved. After promising the account will not get suspended and that you'd inform me after rectifying the pending due amount, you've suspended the account TWICE! After making requested payments, now your team says it'll take 4 HOURS for re-activation!!

@ACTFibernet I am your existing customer and on ACT Blaze. Would like to upgrade to Blast promo. Before that when will i get the free Amazon Fire StickTV as you said that the offer is also for the existing customers.

@ACTFibernet waiting from two day.... For ur engineer will come and he will rectify my problem Net speed is very slow.. Facing two much problem

@ACTFibernet I’m surprised how easily you guys have become so pathetic in providing internet service. You once were the best. Third complaint in one week. Your phones are down every time something goes down.

@ACTFibernet Of the 8 days, I have been following with your call center for the last 4 days. So I am very much beginning to suspect that you guys are looking to scoot with monies without providing service.

@ACTFibernet pls share bill for acc 101012972572. No reply from customer care!

@ACTFibernet @ACTFibernetHYD It's time you upgrade your infrastructure. Every single month the WiFi goes for a toss and I get the same shitty reply from your #customercare saying it'll take 24 hrs because if some stupid issue. Highly ridiculous. #WORST

@DoT_India I have paid 4100/- to @ACTFibernet on 4th Feb with the wrong information from their sales person that they have feasibility in my location...but they dont and now they are not refunding my amount even after 100 followups. pls help!!! @TRAI

@ACTFibernet Please confirm me if your service is available in Electronic city Bangalore.

@ACTFibernet I have been following up on a ticket raised last week, but to no avail. The standard SLA TAT is 48 hrs. Its frustrating and disillusioning to keep chasing call center folks; writing escalations on App !! Can someone fix the issue.SR1103324146495 and SR1103553355302

@ACTFibernet @ACTFibernetHYD The logical explanation that @ACTFibernet is not responding to my tweet is that they too are using their own internet service, so it’s down most of the times.

@ACTFibernet @ACTFibernetHYD @ACTFibernet I am unable to reach your customer service.. ticket SR1013545305572 in same state for more than 24hrs with no ETA.let me know if you are incapable of handling it so I can switch to other subscriber

@ACTFibernet Its a ****** up connection ...very poor service.....airtel is ways better...this ******* company is a cheat dont go for this Act broadband conn....i am going to stop using my services within this month....i am saying to you people the truth never ever go for act broadband

@ACTFibernet I took a new connection in Delhi for the first time hoping for a great experience. It’s been 11 days and I have raised 3-4 requests already for poor connection and WiFi problems. Every second day I raise a concern with your team. You guys are BAD

I dare @ACTFibernet to reply for this. You people are the worst customer service I have ever seen. I will make sure I will make each and everyone disconnect in this entire block.

@ACTFibernet then I told them to make it quick or else I will close this connection.. without a hesitation a disconnect request was initiated ... That was so rude... That's how u treat your customers .. I am never coming back !!!!!

@ACTFibernet worst customer experience in my life, being a customer for over 2 years, and on relocation request within 1 km, I asked to make it urgent and for 4 days nothing was done, when called for status, they mentioned for the first time for documents and asked 7 more days...

@akhilak1994 Hi there. Lodge a compliant with @DoT_India @HathwayBrdband. Yes exactly very poor service. Dnt prefer this. Go for either @excitel_rocks or @ACTFibernet. You can also raise a complaint with @inconsumerforum @jagograhakjago. Hope this helps. #Hathway #broadband #CustomerService

Horrible service @ACTFibernet! Planning on switching.

@ACTFibernet Service @ACTFibernet @ACTFibernetHYD is providing has hit rock bottom. Slow internet speed, poor customer care and loss of internet connection is a regular event. I wonder as how they are planning to keep customers specially Jio lurking around. Thank You for your POOR SERVICE!

@ACTFibernet Frequent disconnections terrible service please improve

@ACTFibernet I have a month long pending billing issue and my connection has now been deactivated (with no intimation). I have had multiple interactions with your local and central support team, but each time I get a different agent and a different response. Can you please help

Finally decided to stop dealing the bunch of ******** in @ACTFibernet. 14 hours of downtime. Don’t go this useless creeps #insight #CustomerExperience #Cancelled #worst #Idiots #fraud #novalueforcustomer

@ACTFibernet Neither the App is helpful on this front nor are the customer executive. All the customer executive can say is you will get a call from Backend in 48hrs. I am ready to pay the monthly bill, there is no place to pay it to. I urgently needed the connection and this all that I get.

@ACTFibernet The incredibly fast disservice and incredibly slow customer support. Horror of billing harassment continues and after 12 days of complaint about not corrected but service stopped!!!

@ACTFibernet Urgent ! Internet not working since 2-3 hrs. Need to fill application forms. Contacted ur customer care which put me in hold for 20mins but dint get thru.Resolve it asap. Ac# 101014220681

@ACTFibernet Still no action was taken on the ticket raised. account still remains suspended. Highly disappointed by your service @ACTFibernet @ACTFibernetHYD

@ACTFibernet - 3 Mails, 2 Phone calls to your service centre but still I don't have internet connectivity at home !! Thought of contacting you guys here !! Hope someone atleast respond here !!!

@ACTFibernet Filed a complaint, no response. No one lifts customer care number. Query unaddressed. #bad #poor #service

@ACTFibernet This is 6th time, I'm complaining about breakage of internet in 2 months. #bad #service #poorservice

@ACTFibernet Shameless support!!!

Worst broadband service please don't take ACTCORP broadband #actfibernet #actcorp

@ACTFibernet so I was told I’ll get installation for WiFi on 15th of this month, your sales executive lie and so does the installation team. #service

@ACTFibernet Sort out internet issue today. Internet is not working . Ticket number: 1023569579222. Under Priya Mohan. Mobile 9632559478.

@ACTFibernet fed up with internet issues with ACT. Again internet is not working and don't know how many times I have to keep tweeting . I need this issue to be solved today. Ticket number : 1023569579222.

@ACTFibernet @ACTFibernet Guess your reps are not trained well, neither your customer service is able to get things resolved, nor your technicians are skilled enough to give proper connection. You messed 2 connections from my apartment and not ready to resolve it.

@ACTFibernet @ACTFibernet 3 days to install a new connection, 1 day to activate the acc and finally the engineer is not configured the connection prly. Worst service did't expect this kind of service frm act. If this is nt resolved in an hr pls cxl the cxn n pcs the refund I'm happy with old

@ACTFibernet still no response. how pity the services of @ACTFibernet r worser than worse ever. Shame on u ppl. Will terminate the services and look for other providers.

@beastoftraal @ACTFibernet Airtel is no less ..and in mist areas they don't have v fiber in blr and wer they have the same issue is felt ..

@ACTFibernet !! WORST SERVICE !! Even after paying the bill your team needs 72 hours to activate my account. Such a slow service. And you talk about 1GPBS connection speed. #ACTFIBERNETISWORST

@sri2tweet1 @ACTFibernet @ACTFibernetHYD @HathwayBrdband @airtelindia @ACTFibernet was good before, but went down due to less staff etc... decisions. One of ACT employee said escalate to nodal officer or appellate authority is just waste of your time as they are dummies cannot fix any with less staff.

@ACTFibernet My issue is resolved. Thanks!!

@sri2tweet1 @ACTFibernet @ACTFibernetHYD @HathwayBrdband @airtelindia @ACTFibernet is loosing ground now a days which is a symbolic failure to competition. @reliancejio will rock with giga fiber making many @ACTFibernet @ACTFibernetHYD customers move out due to bad support. @airtelindia @HathwayBrdband get share too.

@ACTFibernet @ACTFibernetHYD For a corporate connection, network connectivity lost issue open for more than 40 hrs and counting. @HathwayBrdband @airtelindia can provide better and faster support for home connections than your pathetic support to corporate connection.

@ACTFibernet 3 days to install a new connection, 1 day to activate the acc and finally the engineer is not configured the connection prly. Worst service did't expect this kind of service frm act. If this is nt resolved in an hr pls cxl the cxn n pcs the refund I'm happy with old

@ACTFibernet You are incredibly fast in suspending services , incredibly slow in customer care support. You have had decided to not resolve 12 days old complaint but suspend services!!! Please process my disconnect service request!!! @airtelindia can you provide better than @ACTFibernet

Unsatisfied by your customer care services , been 10days no resolution received on the Ticket nos: SR1023105998462, SR1023373788605 @ACTFibernet @ACTFibernetHYD Did not accept this kind of service from you.

@beastoftraal @ACTFibernet Facing the exact same issue!!

@nibrasmagic @ACTFibernet Worst

@jonnabhaskar @ACTFibernet Please tell your friends and relatives also to drop the connection. You will never get a refund if you need to close your connection

@ACTFibernet Fix it today, else return my money and cancel both connections

I moved to a different plc and @ACTFibernet was unable to provide service at that location and had to close the connection. operators had promised me for a refund and I kept calling thm 100s of times. Today when I called they said they’re denying my refund after closing connectn

Please never opt for @ACTFibernet if you plan on moving in couple of months or cancellation because they will reject your refund after a month of cancellation. This is the biggest scam that I’ve seen in a while

@ACTFibernet every day my activity is to raise a ticket for the internet not working in my office @ HSR Layout. At my home - for new connection i paid 10 days ago, no one cares to pick my call, raised 2 complaints, emailed no response. Great customer service keep it up!

Kindly do not use @ACTFibernet as your broadband. Their service is pathetic & can't resolve a simple refund process since November...!!!

@ACTFibernet Ohh my goodness. I thought iam the whole, whose banging my head with your connection issues.Seems there are many companians. I just first 20 comments and everybody are yelling at your service. Dont good nice buddy.remember customers are backbone of any biz.

@ACTFibernet @ACTFibernet You should improve your present service and attitude. Then you can change for better. Do the basics right.Then you will have everything following.really pathetic to see you posting ad when having such mere responses towards customers.

So for 24 hours now no @ACTFibernet internet. But they have a very strict code. They have to close ticket in a stipulated time. If thay can't resolve the issue they will close the ticket anyway. As a customer you have to reopen the ticket. How convenient @ACTFibernet 😭

@ACTFibernet Hell of a service. Took money and promised installation within a week 8 days have passed. Now the representative tells that box is not installed. Then why was the money taken for 3 months sub. Please refund. No action on customer care nor mail.