ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (22%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Dharmapuri, Bengaluru, Visakhapatnam, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Chennai |
Total Blackout | |
| Dharmapuri |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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vkd..
(@veeekd) reported
Thanks to @ACTFibernet for the quick service connection in less than 2 hours. Appreciate their customer obsession unlike @JioCare. 2/2
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Revanth Tatina
(@revanth_tatina) reported
@ACTFibernet Is this how your customer service would be!! Its been nearly 1 month since i first tweeted and i am still expecting a call and resolution to this issue!! You could have given a straight answer that you dont want to serve the customer..
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laxmikanth choubey
(@laxmikanthchou7) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Again the same issue i am really fedup it seems like what a huge mistake we have done just by taking ur service
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Aman Goyal
(@ironaman25) reported
@ACTFibernet really horrible customer service, internet is down in our building since 24 hours, but still there is no resolution by ACT team. Their technician is also useless, not picking up the call. I regret taking the 6 month subscription
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Arif Ali
(@arif_smaa) reported
@ACTFibernet Thanks I have filled the form. Will be happy to move to @ACTFibernet I have been a cx of act since 10 years. How stupid was I to move to @airtelindia airtel black in the first instance itself.
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Lokesh Jadhav
(@loknath007) reported
@ACTFibernet I've taken 75Mbps plan and engineer who installed the connection and router has given me the router which is ideal for 40Mbps plan. I called customer care many times but the issue has not resolved yet since past 1 week. Open requests are getting closed w/o resolution
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Lokesh Jadhav
(@loknath007) reported
@ACTFibernet I've reopened the service tickets.
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nitishkumar pamarthi
(@pnitish765) reported
@ACTFibernet , Never expected this kind of delay in resolving the case, the service is down in my area since night and haven’t been resolved yet
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Jayant Thakur
(@jayantthakur77) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Can you please check ticket SR10264551958714 and resolve it on priority, the service is down since yesterday and no update. The ACT service is really bad in these days, requesting you to check the reason and improve it.
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Pranay Reddy
(@Pranaireddi) reported
@ACTFibernet there has been continuous problem in our network for every week am keep on calling the actcare everytime they issue will be solved but there is regular problem 😑😑😑😑
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Nan!
(@harryharishy11) reported
@ACTFibernet when am paying Bill its getting error.. I try to call customer care but no use.. They just disconnected the call 2 times after listen my problem..
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Srinivas
(@srini_tweet) reported
@ACTFibernet I made the payment twice as one transaction through act app is slow. Your ACT Fibernet Ticket no: SR10164553840674 has been registered, please refund my amount.
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Lokesh Jadhav
(@loknath007) reported
@ACTFibernet @ACTFibernet After raising concern here, the service requests got closed again without any resolution or without even intimation to me from Customer care or service centre. Is this how the service has been provided..??
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Abid
(@Abidmohammed09) reported
@ACTFibernet Dear Bala Malladi, ACT CEO,after 100's of mails calls still my issue is not resolved. What a awesome organization you're running & great commitment towards the customer complaint & ETR SR10164455392632. It's been 15-20 days no progress for the issue.Thankyou!👏👏👏
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Sai Teja
(@PanjugulaSai) reported
@ACTFibernet Can't even open ur app by using wifi . In a week 2 times techinchan came no change or same slow speed , Can't even send whatsapp texts messages are not going due to low speed
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Sharan
(@sharansunny_97) reported
@ACTFibernet work on your service man, complaint raised a week back not resolved yet SR10164550885674,
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Lokesh Jadhav
(@loknath007) reported
@ACTFibernet After raising concern here, the service requests got closed again without any resolution or without even intimation to me from Customer care or service centre. Is this how the service has been provided..??
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Lokesh Jadhav
(@loknath007) reported
@ACTFibernet without any resolution, my service requests are getting closed. I reopened it twice. But no one visited my house to rectify the router issue. With 4 years of experience in office, I've taken connection at home and I'm disappointed by the service and mistakes happend.
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JC kandpal
(@jagdish44346236) reported
@ACTFibernet please collect this piece of shi# act Fibernet connection from my home and entire society It’s been 2 days now and complain is still open . Stop making fool … Your service is bu$$sh## Complain SR 10964548110855
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vkd..
(@veeekd) reported
@JioCare This is the default reply template I have been talking about. Im getting these replies since a week. I already got @ACTFibernet services. Never coming back to opt your services. You lost a customer.
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Turingturns
(@turingturns) reported
@ACTFibernet total **** show after even so much complain please i want to let go off my connection please get in touch
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@Ravi-Livelaw
(@ravi91272) reported
@ACTFibernet - Disappointing customer service ..after collecting payment dont honor the commitment customers are made to run pillar & post- installation ,field Backoffice team to get the installation done...disgusting..only going in loops.dont even answer calls or update status
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Zack
(@Zack__kk1320) reported
@ACTFibernet Every month I face a problem with your service. SR10164554726364 registered complaint again. None works on it. Do you actually care about your Cx or is this just in this area?
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logical indian
(@iamthebest79) reported
@ACTFibernet It's an weekly event now.. you need to fix it to provide better service or I have to fix in my way.
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team since a couple of months. I tried reaching out on almost every platform available to speak to legal team. This is the 144th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???
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Partha SaradhiReddy
(@P_A_R_D_H_U) reported
@ACTFibernet Why my internet goes off if there is a power cut in my area... What is the use of power backup? I was complaining about the same issue from many days but no one cares... Let me know to continue or remove ur connection
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🇮🇳
(@mAhArAnAvi) reported
Very bad performance in vizag @ACTFibernet
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CA Sunit Mundra
(@mundra_sunit) reported
@ActfiberC @ACTFibernet Please stop making people fool. If you can not provide services to people then please shutdown your company. Its work from home time and internet is a necessity. Its been 3 days now and you people can not even provide shifting service from 3 floor to 2nd
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Josh
(@IamJoshHi) reported
@ACTFibernet - I have been using ACT for 10 years and now the service has become very pathetic. Intermittent connection, drops out frequently. We are working from home and require uninterrupted service. The service is really bad at huda colony, chandanagar.
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logical indian
(@iamthebest79) reported
@ACTFibernet my network is down and I realised whenever internet is down the app fails and is not allowing to raise ticket... why should I use the app? App works fine while making payment..no issues during payment. Userid 102738414831