ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (28%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Ahmedabad, Chhindwāra, Hyderabad, Chennai, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.

City	Problem Type	Report Time
Bengaluru	Wi-fi	10 minutes ago
Ahmedabad	Internet	52 minutes ago
Chhindwāra	Internet	2 hours ago
Bengaluru	Internet	3 hours ago
Hyderabad	E-mail	4 hours ago
Bengaluru	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naresh Kumar (@Naresh_Saaya) reported 3 minutes ago

  @ACTFibernet I’ve been facing repeated connectivity problems for months, with multiple tickets already raised earlier Currently the internet may be working, but it is highly unstable and unreliable, dropping frequently without warning. Raising new tickets each time is not a permanent solution

• 
  Sanjay Debnath (@sanjaydebnath86) reported 3 minutes ago

  @ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?

• 
  Maswood Zafar (@MaswoodZ) reported 5 minutes ago

  @ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic

• 
  Dhruv Singh (@dhruv_droid) reported 6 minutes ago

  Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.

• 
  Raja M (@Rhythm_Reverie_) reported 9 minutes ago

  @ACTFibernet @jagograhakjago Three months of follow-ups… and still no resolution. Impressive consistency & just not the kind customers expect. And having a support rep who thinks attitude is part of the service package? That’s not “customer care,” that’s customer chase.

• 
  Honey Saxena (@honeysaxena456) reported 10 minutes ago

  Day 3- of problem that is still unresolved ticket no. SR11079981334564 is still there unresolved by your customer support and @ACTFibernet is just wasting time of their customer . @ACTFibernet just shows care to their customers till recharge once done then who you are for them.

• 
  Gaurav Dalasania 🇮🇳 (@GDalasania) reported 10 minutes ago

  Extremely disappointed with the service from @ACTFibernet. I’ve been chasing my refund for 4 months with no resolution.

• 
  manjunath S (@manju132313) reported 12 minutes ago

  @ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.

• 
  Iamtheright (@samiamsamiam68) reported 13 minutes ago

  @ACTFibernet the worse service in Delhi. Devansh Balyan a technician never shows up after taking jobs. Maybe he is sabotaging Act. Internet down repeatedly but no action. #internetDelhi

• 
  i@m (@FiZbQ) reported 16 minutes ago

  @ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet

• 
  Rahul (@rahul_rahu90786) reported 17 minutes ago

  @ACTFibernet can you please support as my internet isn’t working since last night and I am unable to connect with you customer support

• 
  akshath.k.r (@akshathkr) reported 17 minutes ago

  @ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.

• 
  Ramanand Mahato (@ramanand_25) reported 23 minutes ago

  It’s not about occasional downtime — that happens with every ISP.
The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues

• 
  MayaRao (@MayaRao) reported 26 minutes ago

  @ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.

• 
  Anurag (@anurag_abk) reported 31 minutes ago

  @ACTFibernet @ACTBangalore FYI, do not go for ACT wifi! You will regret the decision. SR10280004058854 once more same issue, no power for hub. They said they will pay 59inr per month to a person and they did not, so that guys asked them to take it somewhere else. Same problem.

• 
  Jai Prakash (@Jaiprakash172) reported 32 minutes ago

  @ACTFibernet We are facing repeated internet issues since 19th April. It was resolved on 21st April after multiple follow-ups, but again from 23rd night the connection is not working. Continue..

• 
  Prem Shankar dubey (@premdubey3031) reported 36 minutes ago

  @ACTFibernet My connection is not working for account number 102699848225. Internet is completely down and causing inconvenience. Please resolve this issue ASAP.

• 
  Neeraj Verma (@NeerajV70007257) reported 39 minutes ago

  @ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475

• 
  robinreddy (@robinreddy44) reported 39 minutes ago

  @ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService

• 
  Maswood Zafar (@MaswoodZ) reported 40 minutes ago

  @ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic

• 
  Suresh (@itzzssss) reported 41 minutes ago

  Very poor experience with @ACTFibernet. Within 1 week of installation, facing frequent disconnections and unstable service. This is unacceptable. If not resolved immediately, I will discontinue and switch to another provider. Kindly escalate and fix ASAP SR10380004426124

• 
  anilmamidala (@anilmamidala123) reported 42 minutes ago

  @ACTFibernet Hey, My setup with a 12V Router UPS worked perfectly until you recently installed this new 5V Media Converter. Now my internet drops during every power cut because the converter doesn't have backup. I want you to fix this. Ticket :SR10179993009814, SR10179999813282

• 
  Sayyed Tausif (@sayyedtausif92) reported 46 minutes ago

  Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

• 
  Rohan Thakkar (@rrthakkar1411) reported 46 minutes ago

  @ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.

• 
  raghu k k (@raghukk1988) reported 47 minutes ago

  @ACTFibernet Still waiting for response on issue.

• 
  Mohd Zubair Mohiuddin (@MohdZub65084989) reported 50 minutes ago

  @ACTFibernet Whether you focus or not ....idc... If you do not give service then return my amount... I will wait till tonight. Otherwise tomorrow I need my money back

• 
  Parantap Shukla (@parantap_shukla) reported 52 minutes ago

  @ACTFibernet I had used your service in chennai for 6 months. Till today on any random day, shifting request raises through my number and email id. Someone starts calling and then close it automatically. Close this issue on priority.

• 
  Tay (@Madtitan08) reported 54 minutes ago

  @ACTFibernet Either give the service today before 4PM or disconnect,or I shall file a compliant in National Consumer Helpline.Regards,your Harassed customer .

• 
  Jai Prakash (@Jaiprakash172) reported 57 minutes ago

  @ACTFibernet This is a repeated fault and not a one-time issue. Please arrange an immediate technician visit and provide a permanent fix. Also, consider downtime compensation for the service disruption. If not resolved today, I will escalate this further.

• 
  Venki (@V_E_N_K_I_89) reported 57 minutes ago

  @ACTFibernet There is issue with internet, not working from yesterday, had raised ticket, connected to customer care, but no response on the fix. Ticket is : SR10280008034814 Need to escalate