ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Chennai, Jaipur, Bengaluru, Alwar, Kanniyākumāri, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.

City	Problem Type	Report Time
Hyderabad	Wi-fi	7 hours ago
Mumbai	Wi-fi	10 hours ago
Chennai	Internet	12 hours ago
Hyderabad	Internet	1 day ago
Jaipur	Total Blackout	2 days ago
Jaipur	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  aditya (@aditya55716127) reported 51 seconds ago

  @ACTFibernet @ACTFibernet why your engineer is not picking the call, you customer support is always busy. Can you please arrange call back to start disconnection process ?

• 
  Aklank Jain (@AklankJ46957350) reported 2 minutes ago

  @ACTFibernet Internet is not working. Raised tickets and they were closed without action. Call your representative, and they don't take any action. Not sure what's the problem here. Service has become appalling.

• 
  Vinodh Kumar (@VinodhVinuu) reported 3 minutes ago

  @ACTFibernet I have raised a ticket for router issue last Wednesday. Till now I didn't get any response. No proper response from customer care. Ticket ID-SR10375795923469

• 
  RAGUL R (@ragul_rl) reported 3 minutes ago

  Because of your worst customer service i have moved to @ACTFibernet hoping for better service. remove your connection from and premises and initiate refund for this month recharge including GST @JioCare #JioFiber #worst_service

• 
  Syed irfan (@hypocritebabo) reported 7 minutes ago

  @yadavsonu629 @ACTFibernet Sonu, this is just the beginning, Just go through this @ACTFibernet page replies, you'll regret on the decision to choose this pathetic service provider

• 
  Gowtham (@_Gow_tham) reported 7 minutes ago

  @ACTFibernet I need this to be resolved today evening but your service representative didn't pick my calls , yesterday they said it was a big fault ,we will sort it out by today morning asap,but till now not done that

• 
  AVC (@aron_calvin) reported 15 minutes ago

  @ACTFibernet my internet issue has been persistent since 14th July. It's 17th, the fourth day. What's the holdup? Also you have taken full payment? Can you sort it or should I opt for another service provider? @JioFiberChennai can you provide better servic

• 
  CustDev (@Saymyname_07) reported 15 minutes ago

  @ACTFibernetHYD has the worst & incompetent customer service ever, their executives and supervisors lie repeatedly and make customers wait for a call back for 6+ hrs. Their supervisors are not interested to talk to customers and their executives are rude @GoI_MeitY @ACTFibernet

• 
  Kamal ROUTELA (@kamal_rout91494) reported 17 minutes ago

  @ACTFibernet Subject: Urgent: Internet Connectivity Issue - Account Number 110657150501 Dear ACT Fibernet Team, I'm writing to express extreme dissatisfaction with the ongoing internet issue affecting my connection (Account Number: 110657150501). Despite multiple complaints,

• 
  Sushant Dubey (@Sushant0706) reported 17 minutes ago

  @ACTFibernet I can't login .

• 
  Priya 🌱🍉🍊🍇 (@tweetprix) reported 19 minutes ago

  Why does @ACTFibernet have the worst app. There is no customer support other than bot which does not work if bill is not paid due to its own delay in changing plans

• 
  Motisagar Samantaray (@MotisagarSaman1) reported 20 minutes ago

  @ACTFibernet am facing issue after account transfer, i have got credit balances and internet not good now , when I enquired they told me to pay again through new account to resume good internet service. Refund request has been raised with may take 48 hrs, please help to resolve.

• 
  Rohit Kumar (@rohit11db) reported 25 minutes ago

  @ACTFibernet I have gone disconnected because of worst service, now need to collect the router and accessories from your end, but no one taking care of it. Till the router will not be collected you will not initiate refuld. They completely made my refund on hold,

• 
  Anokhi (@IntroExtroV) reported 26 minutes ago

  Hi, I have been having internet outage since yesterday and not able to do my office work. I raised ticket, one technician came yesterday and said would be resolved by today morning by 9 AM. It's not still resolved. I had to take leave unnecessarily due to this. @ACTFibernet

• 
  Syed irfan (@hypocritebabo) reported 28 minutes ago

  @ACTFibernet @ACTFibernet Guess what !! Still no resolution provided, the ETR is breached & still no response Absolutely disgust service provider

• 
  Prakash Raghavadass (@PrakashRaghav) reported 31 minutes ago

  @ACTFibernet What a waste of our time calling you on your helpline number ! Such a pathetic service !

• 
  Vijin C J (@cjvijin) reported 35 minutes ago

  @ACTFibernet Again the internet is down third time in one week SR10375884499844... Time to switch the network I believe

• 
  LM jain (@lalithmunoth) reported 37 minutes ago

  @JM_Scindia @ACTFibernet sir we are one of the customer of ACT fibernet which we took the connection in good faith but all nnmany false promises are done by ACT and after receiving no reply from company at all. I hv tweeted them but no proper response. Customer are cheated

• 
  sarath (@SarathR72) reported 38 minutes ago

  @ArchitectSam76 @ACTFibernet #act team won't pick up calls when you have issue

• 
  PiX (@pixincreate) reported 40 minutes ago

  Oh, looks like @ACTFibernet us blocking VPNs? Had been trying to connect to it since morning but no, it just fails. Works on mobile network tho.

• 
  Aklank Jain (@AklankJ46957350) reported 41 minutes ago

  @ACTFibernet , I raise tickets and they are closed without any action. I call your representative and they never show up. The way you are taking us for granted is appalling. Please refund my money and close my account.

• 
  Yokesh (@ImYokEsH) reported 41 minutes ago

  @ACTFibernet My internet is not working from the morning, raised complaint but it is not resolved yet. Please resolve this ASAP, need to connect for office work.

• 
  arun kumar (@arun_kumar77) reported 44 minutes ago

  @ACTFibernet Internet is not working since 24 hours. This is pathetic service. your customer care is responding. I’ll be cancelling subscription. I think other network providers are responsive atleast.

• 
  Alexander TT (@Alexand99460695) reported 46 minutes ago

  @ACTFibernet Made more than 12 complaints this month...one complaint remained unattended for more than 100 hours...

• 
  Jayesh Motwani (@Jayeshmotwani7) reported 48 minutes ago

  @ACTFibernetHYD is the worst internet service provider. Try shifting connection and you'll face a nightmare. Their agents close the service requests without completing the shifting. Further the wait time to connect to their customer service is atleast 1hr. @ACTFibernet

• 
  Ravi Teja Sunkari (@saradagakasepu4) reported 49 minutes ago

  @ACTFibernet Stop sending bot replies...still internet is not working l.. don't bill for 30 days..you are not providing service for 30 days

• 
  Prakash Raghavadass (@PrakashRaghav) reported 50 minutes ago

  @ACTFibernet Your service has gone from bad to worse. Service disruptions have become far too frequent, and this time it's been over 16 hours without internet, despite multiple follow-ups. Hearing that there's an issue with junction box, but have not heard about the solution yet. Sadly, the service industry in #India continues to treat paying customers with disregard, as if we're cattle class. Truly disappointing.

• 
  Vish (@VishalA07732291) reported 53 minutes ago

  @ACTFibernet Same issue again today

• 
  Hussain A W (@hussain1585) reported 58 minutes ago

  @ACTFibernet what a scam of a service provider No internet for weeks and no resolution No accountability Not even registering the issue

• 
  Naizam Uddin (@UddinNaizam) reported 58 minutes ago

  @ACTFibernet We reported a network issue affecting access to a key corporate site. Instead of connecting us to your area manager, your team sent a generic customer care number. This is not acceptable. We've already sent all logs via email. Please escalate — time is being wasted.