ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Pune, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Jayaparthan Jagadeesan
(@Jayaparthan) reported
@ACTFibernet Sorry to say but your service never improved and none could solve it. I've decided to move on. Thanks a lot @ACTFibernet for your service.
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Daksh Kaushik
(@DakshKaushik4) reported
@ACTFibernet There is some issue with the internet from the last two days. Net is working very slow. Not sure whats wrong with ur internet.
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Tamilarasan Parthiban
(@tamil_parthiba) reported
@ACTFibernet Very worst customer service from ACT, I have been checking for plan change but no proper response while committing customer they are saying all plans are available, after 3 months no proper response on plan details and my complaint is : SR10364721436833 .
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Prashanth Reddy Cher
(@prashanthcreddy) reported
@ACTFibernet @ACTFibernetHYD Re-opened closed SR10164710223524 & resolution time was today by 3PM. It was closed by a technician and said they will open a new SR10164723896057 and said resolution time by tomorrow by 10AM. Received SMS & resolution time by 3 PM.
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Dr Ramaswamy AS
(@dr_asr) reported
@ACTFibernet Hi There is no update on the expected time of resolution for complaint SR10264722017004 Please update
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Vishal Agrawal
(@VishalA66252631) reported
@ACTFibernet What the he'll is happening local peoples not having answers why wifi not working? What is the compensation in billing for this time internet not working?
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Shankaran R
(@shankaran20) reported
@ACTFibernet need help. I Couldn't login to the app as it is asking for OTP but I am not getting the OTP even after multiple attempts.
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shreeman chinniga
(@shreemancs) reported
@ACTFibernet i am regretting about getting ur connection, what ****** customer care you have #worstcustomercareever #donotbuyact
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Apex_Predator
(@Apex_Predatorz1) reported
@ACTFibernet One of the worst brodband service provider ever.. 🙏
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Nithin Poovanna
(@NithinPoovanna4) reported
@ACTFibernet I just wish i had not opted your service and definitely would not recommend to anyone i know,I cancelled the subscription because of the torture of your field agents in December 2021 and its been 5 months i still have not received my complete refund.
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Jit Mukherjee 🇮🇳
(@Jit_Mukherje) reported
@ACTFibernet Just ‘walk the talk’. DND means ‘Do Not Disturb’. If you told your customer such, just do what you told him/her. I don’t need to share my contact with you. Cc: @HiHyderabad
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Amith Dubey Official 🇮🇳
(@amij24) reported
@ACTFibernet Facing internet issue since last 12 hours, case registered but the issue still not resolved. Plz look into the issue at the earliest. Your ACT Fibernet Ticket no: SR10164716055214 has been registered. @DoT_India @rsprasad #WorkFromHome
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Ambuj
(@Ambuj30027128) reported
@ACTFibernet Account number 101012181208 Complaint number SR10164716313724 24 HOURS passed and no restoration of internet connection yet.
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Kabi Zirdo
(@Kabi_Zirdo) reported
@ACTFibernet Please update your SOP or whatever you like to call it. When there is a ticket raise, your team can't close,unless the client has given a green signal in a provided time.
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PK
(@Pandian22586) reported
@ACTFibernet I could not understand how you can ask a person to wait for a connection issue up to 24 hours. Pathetic service. While taking connection alone fake promises were given. Anything would be resolved immediately. After taking connection making me wait for 24 hrs.
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Prashanth Reddy Cher
(@prashanthcreddy) reported
@ACTFibernet @ACTFibernetHYD do not understand why is your internet connection so unstable?Unable to the access the internet from last 3 days, will you be compensating for this in the bill?
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Atul Sharma
(@AtulSha51370597) reported
@ACTFibernet I’ll let you know if it doesn’t happen again this week. Every 2nd or 3rd day I have this issue.
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Jagadishwar Reddy
(@gjreddy78) reported
@ACTFibernet One of the worst service, I tried my level best for issue resolution but entire unit is just passing the time and I wasted my money and time. 30+ tickets raised but all the tickets closed abnormally without any fear or concern. Pathetic and worst ...
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Narendra Verma
(@vermsnaren) reported
@ACTFibernet @ACTFibernetHYD pathetic service .. in last 10 days internet down 6 times. Children are suffering with Online classes. Plz get it serviceable asap..Your ACT Fibernet Ticket no: SR10164721451894 .. time to approach @jagograhakjago
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Sanket Mukherjee
(@Sank_mj) reported
@ACTFibernet the internet is down since yesterday evening, I missed important tasks today and a simple issue can't be resolved by you people. The irony is I got the connection yesterday afternoon. With higher pricing than your compitition, your service is pathetic.
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Sindhu
(@Sindhu74183606) reported
@HiHyderabad @amritverma26 @ACTFibernet Y would u click not interested,this r cheap tricks played by act, moreover worst customer service i have ever seen,bunch of complaints filled on their feed
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bharath
(@bharathtochat) reported
@ACTFibernet Waiting for the next turn..I lost hope as ground level staff is next to worst in proactiveness
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Madhur Khare
(@Journey4Begin) reported
@ACTFibernet I am using ACT fibernet from ages, I need to shift my connection from Bangalore to Mumbai, trying reaching you guys but no luck, pls help. Contact number - 7389857247
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Vinayak Baddi
(@vinayakbaddi618) reported
@ACTFibernet why is your internet connection so unstable with slight change in weather? Unable to the access the internet from last 4 hours, do you compensate for this in the bill?
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Farzaan Khan
(@FarzaanKhan81) reported
@ACTFibernet Please don't buy this Broadband they give all false commitments, i had booked a new connection that man told me he will fix the connection before 10am and now he's not answering my calls after taking the payment.. And i am not able to contact the customer care also.
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Jit Mukherjee 🇮🇳
(@Jit_Mukherje) reported
@HiHyderabad @amritverma26 @ACTFibernet You’ll still get called. You reaffirm your lack of interest over that call, they’ll say ‘putting you into DND list’. Then again they‘ll call you on the same. Goes on & on. Just today I observed one member in my family suffer like this. So glad for myself - not a customer of ACT.
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Ajay sankar
(@Ajaysankz92) reported
@ACTFibernet I have send my account no. I tried to raise complaint now I received a message that It will be resolved on monday. So that means Iost two days and I have some serious work to finish this is really unpleasant experience.
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shreeman chinniga
(@shreemancs) reported
@ACTFibernet highly disappointed with your service #worstcustomercareever
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Shiva Reddy
(@shivapr543) reported
from
Medchal Malkajgiri, Telangana
@ACTFibernet Internet not working on holidays sucks. Not sure why it troubles only on sundays. Solve it soon Ticket- 101647203895
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Shubham Sharma
(@PawsitiveSharma) reported
@ACTFibernet complained around 10-12 times that Im not getting internet speed as per my plan and cannot connect to 5G one. But you guys didn’t answer and never bothered to check. So now, Im switching back to my previous internet provider.