ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram and Tanjore.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Kavitha Subramaniam
(@Kavitha57322280) reported
@inigo_vignesh @ACTFibernet It's been 2 days for me !! And the service care people are giving rude replies and not giving any contact of technicians.
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Kumar Anand
(@anand1516) reported
@ACTFibernet please ask your service guys to behave. This is second time such bad behavior from your guys. Worst service. Going to change for sure in next billing.
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Manamaboy
(@Manamaboy) reported
@ACTFibernet You can see the timeline where prev complaint no. was given & can find the contact no. easily. Hope u can take steps for resolving this issue permanently.
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Riyuzaki L
(@RiyuzakiL3) reported
@ACTFibernet Dear @ACTFibernet the issue is not resolved. I'm still facing the same issue. Literally it's been a year and you guys are unable to solve one fluctuations issue. Damn im paying and still I'm unable to receive the services. Literally just check why I'M unable to use AWS properly.
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Priya Paramesh
(@PriyaParamesh) reported
@ACTFibernet is your service down? Please action on SR SR10366693642604. No internet since yesterday.
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divich
(@attitude463) reported
@ACTFibernet @ACTFibernetHYD not getting internet and case raised need immediate resolution as getting frequent disconnections. . Account Number is 101645567011 and ticket number SR10166697876354
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Manaswinee Mishra
(@ManaswineeMish4) reported
@ACTFibernet my internet is fluctuating a lot and having bad coverage and not getting enough coverage at my home and your app is not working. If you cannot fix take off this crap. It’s impacting my work.
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Riyuzaki L
(@RiyuzakiL3) reported
@ACTFibernet I really understand that, but please don't test someone patience. Also, where is the call back that you promised me in the personal chat. I came on Twitter because your customer suport doesn't provide a supervisor call back. Are you also doing the same as your worst cx support.
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Sri Krishna
(@imSriKrishna_S) reported
@ACTFibernet @ActfiberC #Madurai facing frequent disconnection with ur network, requested to change the modem many times, there is no proper resolution given by the technical team. Can u check n resolve it asap?
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Vishnu
(@bootvm) reported
@ACTFibernet SR10866691164915 has been closed without any resolution again.
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sumedha
(@sumedha05) reported
This to update senior of @ACTFibernet they have pathetic service since 24 hrs our internet is down and no update.they don't work after 7 @ACTFibernet worst dealing Complaint no SR11066685737744
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Tejas
(@tejasbarate) reported
@ACTFibernet Raised a service request SR10166656642392 to upgrade my internet connection. Your rep promised to revert back in 24hrs, but no one yet has reached out to me. Thank you for making your intentions clear & proving your inability to serve customers when needed.
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kishan
(@KishankrMaurya) reported
@ACTFibernet @ACTFibernet For the last 1 month, I am trying to get my refund after disconnection(Nov 28). Multiple calls to customer care but no solution was given. CCare team is not able to tell the mode in which the payment was processed. Poor Service @consumerforum_ A/c : 119434772264
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Pooja
(@Poojaku88685698) reported
@ACTFibernet Hi @ACTFibernet incorrect resolution message was just dropped without even discussing. I even have evidence as tweets that our service was started too late and now they are saying you sent mail 2 days late. Not acceptable. Kindly discuss and resolve issue properly
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Riyuzaki L
(@RiyuzakiL3) reported
@ACTFibernet This fluctuations stopped only for 2 or 3 days and then the same issue. I didn't receive any call back that you promised in personal chat, can you please tell me why?? Making fake commitments, also please have a look on your back end team who don't give a damn about customers.
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Bibhudatta Mohanty
(@mbibhudattao) reported
@ACTFibernet @ACTBangalore Can you please provide the billing team number ? So that I can contact them and know the refund status. When I am calling to customer care they are not able to resolve my issue.
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Manamaboy
(@Manamaboy) reported
@ACTFibernet Like i told u before, the "saga" continues, internet gone since y'day night. Reiterated for permanent resolution but it comes back every 3-4 weeks !! I'm sure the tkt wud b closed before resolving 😑
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ABHIMANYU PARIJAT
(@aparijat923) reported
@ACTFibernet such shameful service and pathetic internet you have? Been 3 complaints in a day to resolve the issue, uncaring representatives and service engineers. how can somebody wfh if ACT provides internet?
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Riyuzaki L
(@RiyuzakiL3) reported
@ACTFibernet When ever I ask a help from backend team they redirect me to field agent even after mentioning clearly that I have tried everything with field agent, why is your backend team not understanding this. Further, why do I never receive a call back from manager.
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Riyuzaki L
(@RiyuzakiL3) reported
@ACTFibernet May be the final resolution will be filling a legal complain in consumer court @jagograhakjago. I pay you so that I can use AWS Workspace, but your connection fluctuate continuously damn. Do you literally need so much time yo resolve this one issue
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Vishnu
(@bootvm) reported
@ACTFibernet Disappointed with how you have been handling this issue. Multiple calls from multiple teams with no resolution.
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Kavitha Subramaniam
(@Kavitha57322280) reported
@aparijat923 @ACTFibernet The same issue here . Came to Twitter now and seeing many people face the same issue shows how pathetic your service is @ACTFibernet do you care to reply and resolve ?
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D R Kumawat
(@drkumawat_IND) reported
Dear @ACTFibernet … Internet not working… please see Thanks
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Pooja
(@Poojaku88685698) reported
@ACTFibernet @ketanagarwal171 @ACTFibernet incorrect resolution message was just dropped without even discussing. I even have evidence as tweets that our service was started too late and now they are saying you sent mail 2 days late. Not acceptable. Kindly discuss and resolve issue properly. Waive amount
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HARI
(@HARI240) reported
@ACTFibernet Internet not working Complaint No: SR10366694907444 ETR: Awaiting for ETR Internet gone during middle of work. Very bad service
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Mahesh Rembal
(@maheshrembal) reported
@ACTFibernet disgusting service. Fooling from last 2 days. Whenever calls to the service engineer, he says call tomorrow, and his tomorrow never comes. @Sunderraju57 exasperated with your team.
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Priya Paramesh
(@PriyaParamesh) reported
Hey @ACTFibernet is your Service down in Chennai? I don't have network since yesterday. Please fix.
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Kavitha Subramaniam
(@Kavitha57322280) reported
@ACTFibernet My internet isn't working for the past 2 days. There is no one to contact from the technician side. Also the customer care people are talking like they are providing us some free service. Do you think we are jobless sitting here paying the bill on time every month?
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Inigo Vignesh
(@inigo_vignesh) reported
@ACTFibernet No internet connection for the past 2 hours and no proper response from the executive too. The guy who attended the call told me there is a wire connection issue in the server room and the company will reimburse the amount for the disturbed internet connection.
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Jyoti Gaud
(@GaudJyoti) reported
@ACTFibernet When I will get resolution for wifi. Still proboem persist @ACTFibernet pathetic service .