ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
| Internet | ||
| Wi-fi | ||
| Internet | ||
| Wi-fi | ||
| Internet | ||
| Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dash Dangerous
(@Lockstar73) reported
@ACTFibernet Can we get some concrete info on when the undersea cable damage will be completely resolved? The latency when pinging to Europe and NA East is still absurdly high. And it is the 5th day already.
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eat_travel_conquer
(@ConquerEat) reported
@ACTFibernet - Again it is a same issue internet is not working. I don't know why you people cannot provide the permanent fix? Every month atleast 4 to 5 times the issue is occurring 😡
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Bharat
(@brathorin) reported
@ACTFibernet I must say, experienced WORSE service ever. Issue not resolved even after 5 days of higher level's escalation. 👎
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Jebrankhan
(@Jebrank48714880) reported
@ACTFibernet Not yet you guy's can't arrange single call to me,it's means that you not caring for your customers alright i will file a complaint in consumer court 4 days over for done the payment but not yet connection
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vijaydhanak
(@vijaydhanak) reported
@ACTFibernet who is the worst service provider in case of wifi,fiber net, any guesss ??????????????????????????????????????????????????? Undoubtedly ACT FIBERNET
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Varun Reddy
(@varunreddy2727) reported
@ACTFibernet have been facing Internet outage, SR10163935835634 no response or call from anyone since past 24hrs and your toll free number doesn't connect. Pin code 500010 can someone contact me?
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Madanlal Shroff
(@naam84) reported
@ACTFibernet This is not required as I am going to cancel the service.
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sandeep
(@sandeep11873649) reported
@ACTFibernet when do you resolve the connection issue to us west and east
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Kavan
(@kavan10011) reported
@ACTFibernet Internet is not working since yesterday. Now about to reach customer care.
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Bharat
(@brathorin) reported
@ACTFibernet @ImRath0R @UrbashiBhattara I have already DMed you my account details few days back and you promised to get back to us with a solution but nothing happened yet. Let me share again but anyway I going to pay the amount which I suppose to get as discount.
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Mohammed tajuddin
(@mdtajuddinn) reported
@ACTFibernet Last more than 24 hours we are unable to use internet. Why should we wait 48 hrs to use internet. Will switch to othe service providers if you can’t resolve this problem immediately
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Mohammed tajuddin
(@mdtajuddinn) reported
@ACTFibernet more than 24 hrs we are still unable to use internet. Why should we wait for 48 hrs to use internet? This is frustrating you people are careless in addressing the issues. When the due date approaches you keep calling customers. When resolving the issues no action
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Gurdeep Singh
(@GurdeepSen22) reported
@ACTFibernet Very pathetic services ..I requested for new fiber connection at Jaipur ( Mansarovar) on 16th jan'22 . I have deposited all security and amount all that.i need the services on urgent basis .but still I didn't get connection live ..no support 😡
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Vaibhav Bakshi
(@bakshivaibhav85) reported
@ACTFibernet It was fine for 24 hours. Same issue started again today afternoon. Reopened the ticket.
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Beny
(@benydishon) reported
@ACTFibernet Any ETA on when the high latency issues will be solved? PS: don't copy paste your paragraph about the latency issue again. I just need an approximate time on when it will be resolved.
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Karan Suthar
(@karance7) reported
@ACTFibernet I paid a higher rate for good services and you and your team just making fake promises. On this 4th day and still, internet down, Customer Care response also not Good. Never recommend this service to anyone
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Nipun Sachdeva
(@nipunsachdeva) reported
It’s a SHAME ! that you at @ACTFibernet are not even been able to install a new fibre connection in 6 days and you call yourself super fast service provider. Really frustrating why I chose you for Internet #actfibrenet #broadband #delhi @TRAI
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Rohit Upadhyay
(@RohitUp95991162) reported
@ACTFibernet As a new customer my internet did not work for a day. I called techniccian thousand times but no cb. I moved to my old provider back. I need my money back at any cost. I will report to naascom ans will complain to consumer court also
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Christie Keerthi | ಕ್ರಿಸ್ಟಿ ಕೀರ್ತಿ
(@ChristieKeerthi) reported
@ACTFibernet never experienced such a worst network provider, I feel ashamed to tell that I’ve been using this service for 8+ years. I was give a wrong router telling that it has more speed paid extra bucks, now I am asked to change again and pay.
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Gunjan Gangwani
(@GangwaniGunjan) reported
@ACTFibernet Most expensive broadband service in the area along with the shittiest services. No internet since 7 fn days, tell me how many more days are required to fix wire damage, which are avoidable. If you can't fix it (which you clearly can't, just say no & refund).
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Maktum Husen
(@maktum_husen) reported
@ACTFibernet no internet since yesterday afternoon, contacted customer support and they said technician would call me. Received no call. It’s been close to 24 hours without internet
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Ashish S Parik 🎂🍰
(@ashish_parik) reported
Hey Team @ACTFibernet, Your services in Ahmedabad has deteriorated a lot. My brother just called me to share how my suggestion to opt for your services is a nightmare for them. Internet is down since last 10-15 days. No resolution. Ur team is giving false promises & closing SR
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Maktum Husen
(@maktum_husen) reported
@ACTFibernet no internet since more than 24 hours, issue was supposed to be resolved by 2pm today. Escalated but no resolution received. When can I expect my internet connection to be restored?
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Amrita Ghosh
(@AGhosh_talking) reported
SR10263871663004 is closed without any resolution. #ACT @ACTFibernet please look into the matter.
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Ramesh Ramachandran
(@Ramesh_Rami_) reported
1/2 Dear @ACTFibernet Team, I just raised one request for monthly receipt on 23rd November 2021. When Raising request from your end ETA given is 24 hours but I am waiting for more than 58 days still no resolution provided. Whenever I am calling ACT just raising a new log while I
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Ramesh Ramachandran
(@Ramesh_Rami_) reported
Hi @ACTFibernet I raised one request for monthly receipt on 23rd November 2021. When Raising request from your end ETA given is 24 hours but I am waiting for more than 58 days still no resolution provided. Whenever I am calling ACT just raising a new log while I am asking for
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Prateek
(@Prateek46822029) reported
@ACTFibernet it's been more than 7 days i contacted customer care to change 6 months plan to monthly. Still it's not updated. Wow
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palyamshantan
(@palyamshantan) reported
@ACTFibernet Internet not working from past 12 hours and the issue is still not resolved. Account Id: 102016033031 Location: Bangalore
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Ashok Nakra
(@ashok_nakra) reported
@ACTFibernet Yes, RJ 45 socket changed , but frequency of this socket change is one per week's, I think quality of modem supplied has some issue , pl look into it
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@run
(@run09149293) reported
@ACTFibernet Internet is down for last 18 hours, when are you fixing it?