ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Vadodara, Visakhapatnam, Hyderabad, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, and Kallakkurichchi.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 1 hour ago |
|
Bengaluru
|
Internet | 4 hours ago |
|
Chhindwāra
|
Total Blackout | 4 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
Vadodara
|
Internet | 17 hours ago |
|
Bengaluru
|
Internet | 20 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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pramodhvittal (@pramodhvittal) reportedDear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct
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Pratik Dhoot 🚀✨ (@pratikdhoot23) reported@ACTFibernet Wifi not working, blue light shows up since 36 hours Raised ticket, spoke 3 times on CC waited 30 min each time to connect to an agent, still no use Waited all day for technician to fix it Please help out, didn’t expect such pathetic service SR10180978587984
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Manish Kumar (@Jadeja_manish25) reported@ACTFibernet Your team demonstrated out of the box thinking to solve my problem-they deleted the ticket itself from the system !! Pleased by this innovative skill, I have raised another ticket - to discontinue the services for which I made full payment in advance. Keep the change! @TRAI fyi
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService
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Manish Kumar (@Jadeja_manish25) reportedI'm tired of the constant excuses from the ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. @ACTFibernet
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Sriku P (@SrikuP93) reported@ACTFibernet Just checked, THERE IS NO CONNECTIVITY YET!!!! I HAVE RECEIVED NO RESPONSE FROM YOUR SIDE... ESCALATE THIS ISSUE! @ACTFibernet it is CAUSING A LOT OF INCONVENIENCE AND MAKING IT DIFFICULT TO WORK!! WHERE IS THE UPDATE?
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Manish Sharma (@manntwts) reported@ACTFibernet It is not resolved. I am still facing this issue.
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manish kundan (@manishkundan01) reported@ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService
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Prashanth Reddy (@Resilient437) reported@ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are
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Anjali Murke (@AnjuMurke) reported@ACTFibernet @ACTFibernetHYD Considering 3 employees doing work from home is becoming very difficult with this internet. I raised a ticket last week they closed it without resolution, yesterday also I raised again but so solution. Also I pay for 5g and I don't get use it,
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vishal heble (@vishalheble) reported@ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?
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Dr. Kannan RR Rengasamy (@KannanRr) reported@ACTFibernet After the series of complaints no engineer came and resolved. Last three days we don’t have internet connection. Such a worse Customer service and arrogant engineering team. Finally I am closing my act fibre connection. Please don’t rely on sales team of act fibre. @ACTFibernet
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ashish mishra (@talk2ashishm) reported@ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this
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Sriku P (@SrikuP93) reported@ACTFibernet @NavneetSaw #shameless IT IS BEEN TOO LONG AND NO RESPONSE!!!!! NO INTERNET CONNECTIVITY! PATHETIC CUSTOMER SERVICE!!!! PLEASE ESCALATE THIS ISSUE! FED UP WITH @ACTFibernet
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CHAITHANYA KUMAR (@chaithu1911) reported@ACTFibernet 4 days without internet. Complaint raised on 13 June SR10180711454564 No technician visit.Every day your customer support says,"It will be resolved soon." Hearing the same excuse for 4 days, it's hard to believe anything ACT says.Absolutely unacceptable service.
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R (@airnoforce) reported@ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this
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Abhishek Jain (@abhi_ikey) reported@ACTFibernet There is no update on cresit transfer. Let me know if I have to process through sonsumer forum channels, this is a harassment. For selling a new connection you sell it in 5 minutes and att3nd the customer asap but for this I have tweeted, emails, called 100 times but no response
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Ayush Goyal (@ayush987goyal) reportedThe @ACTFibernet service in Blr is so terrible! They take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh
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Rajendra Prasad Getla (@GetlaPrasad) reportedThat's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.
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manish kundan (@manishkundan01) reported@ACTFibernet, I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Since then, I've called customer care every day. Every time, I'm told an engineer will visit "today" yet no one has shown up. #CustomerService #ACTFibernet
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ik (@doomerpills) reported@TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action
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manish kundan (@manishkundan01) reported@ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet
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Anjali Murke (@AnjuMurke) reported@ACTFibernet @ACTFibernetHYD From last 2 weeks I am having an internet issue - it automatically keeps disconnecting during the day and in nights it's never visible to connect. I keep calling the ACt local technician placed within our towship he never responds.
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Pranay Rupani (@pranayrupani) reported@ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow
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Shivam Srivastava (@shivam3012) reported@ACTFibernet Pathetic service. Payment made on 9th but still internet disconnected. Your customer service team is saying that I’ll receive callback in 30 min since morning. No calls and no update. SR10280782139645. Fix this asap
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LoneGoat (@BlueHawks110) reported@ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad
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Gauranga Das (@GaurangaDas9) reported@ACTFibernet Internet connectivity is not working in Choodasandra area. The application is also unresponsive to talk with any agent. Will you care you to check?
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Jainesh Patel (@jaineshbp) reported@ACTFibernet severe connectivity issues this week. Also not working since last 24 hours! Terrible service My X account has just become a way to raise issues regarding ACT Internet as no one in your customer service responds back!
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imAkhil (@saiakhil_09) reported@ACTFibernetHYD @ACTFibernet Facing frequent internet outages with ACT Fibernet yet again. I've raised another ticket, but this has become a recurring problem. Other ISPs in my apartment are working fine, while ACT users continue to face repeated disruptions. Very pathetic
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Mahath Somina (@Mahath_1995) reportedWorst response from ACT fibern et from visakhapatnam service people, if this keep on going I will switch to jio fiber @ACTFibernet @actfibervizag