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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 63% Internet (63%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Hyderabad, Ahmedabad, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.

CityProblem TypeReport Time
Chennai Internet 2 hours ago
Chhindwāra Internet 10 hours ago
Bengaluru Internet 12 hours ago
Hyderabad Internet 14 hours ago
Ahmedabad Wi-fi 15 hours ago
Chhindwāra Internet 16 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • _arooran_
    Arooran (@_arooran_) reported

    @ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.

  • thedarksideofAJ
    AJ (@thedarksideofAJ) reported

    @ACTFibernet my internet has been getting disconnected for a whole day multiple times in the last 2 weeks. This is unacceptable. My consumer id is 102758157263. I'm tired of your stupid AI chatbot. If i don't get a call from a human customer service agent by tom, I'm cancelling.

  • rafiuddin431
    Mohammed Rafiuddin (@rafiuddin431) reported

    @ACTFibernet today again at 8pm lost internet and I have been told that person is visiting within 30min, later when called back, was told will visit next day. now he has seitched off his mobile. already beared enough, cancel plan immediately

  • ankit17737
    Ankit Mahala (@ankit17737) reported

    @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet

  • sreeni08g
    Sreenivaasan (@sreeni08g) reported

    @ACTFibernet Requested for new connection and paid the amount 3 days ago. Yet to do the installation. Can you please help

  • jaidev365
    jaidev (@jaidev365) reported

    @ACTFibernet Stop the prompt service promises if you can't deliver what u state.we will go for jio or airtel

  • premjeetsingh4u
    PREMJEET SINGH (@premjeetsingh4u) reported

    @ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently

  • jaidev365
    jaidev (@jaidev365) reported

    @ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.

  • deepvermadeep
    Deep Verma (@deepvermadeep) reported

    @ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.

  • vipul_prabhu
    Vipul Prabhu (@vipul_prabhu) reported

    Hi ACT, Please resolve the issue We have been without internet for 2+ hrs and no response on the ticket Is this why we pay more than other service providers to get 0 downtime? @ACTFibernet

  • trivediGaurang_
    Gaurang Trivedi (@trivediGaurang_) reported

    @ACTFibernet @ACTFibernetHYD Customer service says your issue will be resolved by tomorrow morning. What kind of service are you providing?

  • kartik9173
    Kartik (@kartik9173) reported

    @ACTFibernet I know I only have created the ticket, The reason to bring issue here is to have a permanent solution, it's been almost 3-4. Not getting proper solution. Neither no Technical guy called and explaining the issue.

  • omankumar
    Oman Kumar (@omankumar) reported

    @ACTFibernet Since this morning, my internet connection has been down. I raised Service Request SR10180590954094, but it is still unresolved. This level of delay is disappointing, especially in a Tier-1 city. Kindly prioritize this issue and restore my internet connection.

  • IamNaveen_s
    Naveen Kumar S (@IamNaveen_s) reported

    @ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.

  • azimmulla
    Ajim Mulla (@azimmulla) reported

    @ACTFibernet Please don’t just regret, act also No one had contacted me for solutions for the broken internet Ur response is on closer of connection only

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet I raised 3 tickets and all of them are closed without a resolution. My internet is working at 8 mbps speed against a plan of 400 mbps. Are you guys taking your customers for a granted?

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    Another disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

  • _palnati
    Dinesh Palnati (@_palnati) reported

    Pathetic service from @ACTFibernet , 24+ hours of internet outage and counting. @ACTFibernet promised resolution by 9 AM, then silently moved it to 9 PM. Customers deserve better communication and accountability. Extremely disappointed with the service.

  • ankitrawal5454
    Ankit Rawal (@ankitrawal5454) reported

    "It's been almost 36 hours, and the issue is still unresolved. The network is completely down. Please fix it as soon as possible." @ACTFibernet

  • nyup_188
    prdúmna (@nyup_188) reported

    Kindly help, @GoI_MeitY @SecretaryMEITY Sir this act fibernet in Bengaluru guy took our money and blocked our contact. His name is Arving Raj from @ACTFibernet He is a fraudster, took our booking and blocked our contact. Its been 3 days. ❌❌❌❌❌❌❌❌❌❌❌❌❌❌

  • ImThamizha
    Thamizhan (@ImThamizha) reported

    @ACTFibernet Ticket SR10380556056823 has been closed. Why are we on earth to close a ticket with out giving a resolution??

  • sridhar_gemini
    Sridhar (@sridhar_gemini) reported

    @ACTFibernet I have opened a ticket (SR11080511178584) almost a week ago for shifting my connection. I have not received any call from your team, if there is no resolution please refund my money. Your customer care number doesn't work either, pathetic.

  • _arooran_
    Arooran (@_arooran_) reported

    I paid for a 3-month subscription, but your network quality is terrible. Customers shouldn't have to beg for the service they've already paid for. Either: Restore my connection immediately, Refund the downtime period, or I will cancel ACT and move to a competitor. #actfibernet

  • dhahirasm
    Dhahirasm (@dhahirasm) reported

    @ACTFibernet I had previously stated that my phone signal would not be available while I was at home, which is why I chose the @ACTFibernet . If you can, please contact me immediately.

  • Nalinbit1
    Nalin (@Nalinbit1) reported

    @ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone

  • _palnati
    Dinesh Palnati (@_palnati) reported

    Over 24 hours without internet. ❌ Multiple false ETA timelines. ❌ Received a call promising quick resolution ❌ Still no internet At this point, the issue isn’t just the outage, it’s the lack of accountability.@ACTFibernet,@ACTFibernetHYD when will this actually be resolved?

  • radzsubbu
    radz👩🏾‍🎨 (@radzsubbu) reported

    Hi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service

  • i_am_amri
    Amritanshu Swaroop (@i_am_amri) reported

    @ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793

  • TusharAgar4860
    Tushar Agarwal (@TusharAgar4860) reported

    @ACTFibernet Second time in 3 days on a new connection. I shifted from airtel to avoid these issues but it's same with ACT What kind of poor connection is this. Please refund my money