ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Mumbai, Bengaluru, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Hyderabad	Internet	3 hours ago
Chennai	Wi-fi	7 hours ago
Chhindwāra	Internet	8 hours ago
Hyderabad	Internet	11 hours ago
Chennai	Internet	19 hours ago
Hyderabad	Internet	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vish (@nomadpromax) reported 50 seconds ago

  @ACTFibernet hey internet is gone for light showers. Can you fix it asap? SR10180714311944 for reference

• 
  SYED SALMAN (@salmantheboxing) reported 1 minute ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

• 
  Rahul (@rahulpoddar77) reported 3 minutes ago

  @ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window

• 
  Nilesh Patel (@NileshP28391464) reported 7 minutes ago

  @ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?

• 
  senthilkumar (@tsktsk123) reported 13 minutes ago

  @ACTFibernet I am not sure what's going on, frequently facing intermittent disconnection issues today internet is fully out. Will be issue be resolved today? Nowadays very frequent issue with ACT. Complaint no # SR10380722108054

• 
  Rohit Singh (@singhrohit513) reported 14 minutes ago

  @ACTFibernet - SR11080684931534 .. Internet is down for 12 hrs now. The engineers claim that it was supposed to be active yesterday 10 PM. How much time you guys need, and is there any human I can connect with??

• 
  Nikhil Kumar (@nikhil91099) reported 16 minutes ago

  @ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.

• 
  vunnadhi okate zindagi (@TelanganaitesTr) reported 16 minutes ago

  @ACTFibernet @ACTFibernetHYD pathetic connection and extremely poor customer service I have raised my ticket for internet connection issue and it’s been 36hrs no resolution yet and no one’s bothered to care about. Please avoid ACT fibernet. Ticket no: SR11580657156094

• 
  A Sceptical Man (@WhyDan4) reported 20 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎

• 
  Gaurang Trivedi (@trivediGaurang_) reported 25 minutes ago

  @ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.

• 
  Anil Kumar Komari (@KomariAnilKumar) reported 26 minutes ago

  @ACTFibernet same worst support again...don't take @ACTFibernet.

• 
  vijay🇮🇳 (@driven_at_home) reported 26 minutes ago

  @ACTFibernet @ACTFibernetHYD I haven't had internet for the past 72 hours, and a complaint was raised yesterday - SR10180679769244. I understand there was heavy rain, and I waited for the resolution, but this is testing my patience.

• 
  Sachin Jain (@jainsachin1201) reported 28 minutes ago

  @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

• 
  Atul Kumar Dugar (@Atul_2206) reported 30 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  Sachit Bhat (@SachitRidesAway) reported 35 minutes ago

  @ACTFibernet it's been almost 16 hours of my internet not working, and I haven't gotten one single call from them. I want to remove my connection.

• 
  Srinivas Konduru (@srinikonduru) reported 35 minutes ago

  @ACTFibernet @ACTFibernet Another outage today (5th or 6th in last 30 days) (SR10180755757814). I have written to ActFibernet Appellate Authority. Let me see if that they can help.

• 
  Guru (@gurwaratarun) reported 40 minutes ago

  @ACTFibernet pathetic service in ahmedabad , biggest mistake to move to you guys leaving Airtel and Jio @JioCare @airtelindia Every week for 2 days no connectivity but payments in advance for all days Do we look like fools?

• 
  Bala Raghavan (@shabadkichot) reported 42 minutes ago

  One fo the worst internet services @ACTFibernet @ACTFibernetHYD I came home to not have the internet working for 4 days and still no resolution. It seems like I need to get them to respond and plead with them! ID: SR10180688521974 if you need a connection please don't choose act

• 
  Aashique S (@aashique_s) reported 42 minutes ago

  @ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌

• 
  Ripunjay Singh (@RipunjaySingh_) reported 43 minutes ago

  @ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon

• 
  Munmun Shukla (@munmunshukla88) reported 44 minutes ago

  @ACTFibernet Internet is down since morning. Service request is SR10280751826144. Plz update regarding resolution.

• 
  shambhu (@shambushandilya) reported 46 minutes ago

  If anyone is planning for ACT internet do not take their connection. Not reliable, no support, scammer ISP. For an example their internet is down for 4 days at 500084 and all of their staff or app or support have been denying service. @ACTFibernet @ACTFibernetHYD @FiberAct

• 
  𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported 47 minutes ago

  @ACTFibernet Hey worst service provider @ACTFibernet Ignoring is not a solution Wakeup and answer

• 
  Kailash Kumar (@kailashk28) reported 54 minutes ago

  @ACTFibernet Waited again for 20 mins and after my call queue came one call went silent for 5 mins. Never buy ACT their support js worst. @ACTFibernet

• 
  Nikhil Kumar (@nikhil91099) reported 55 minutes ago

  @ACTFibernet My Wi-Fi is working now. Please let me know what compensation, waiver, or validity extension ACT is providing for the more than 4 days of service disruption

• 
  Nishanth Mohan (@Nishant68614547) reported 56 minutes ago

  @ACTFibernet @DoT_India act connection not working again. Ticket raised no: SR10280675428474. Kindly check this as fast as possible

• 
  Chitransh Srivastava (@thechitranshsr) reported 56 minutes ago

  @ACTFibernet Wtf is taking longer than expected. Give my money back or i will take police action you guys have a bunch fools in your team. My work is stuck and i should wait for resolution? I want my money back

• 
  ismail baumran (@ismailbinomer) reported 57 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved and No response from your support team. Will get resolved today or not?

• 
  ధనం-ఇంధనం! (@psseshank11) reported 59 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  SYED SALMAN (@salmantheboxing) reported 59 minutes ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474