ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 27, 11:30 AM GMT+5:30	0	0
Apr 27, 11:50 AM GMT+5:30	0	0
Apr 27, 12:10 PM GMT+5:30	0	0
Apr 27, 12:30 PM GMT+5:30	0	0
Apr 27, 12:50 PM GMT+5:30	0	0
Apr 27, 1:10 PM GMT+5:30	0	0
Apr 27, 1:30 PM GMT+5:30	0	0
Apr 27, 1:50 PM GMT+5:30	0	0
Apr 27, 2:10 PM GMT+5:30	0	0
Apr 27, 2:30 PM GMT+5:30	0	0
Apr 27, 2:50 PM GMT+5:30	0	0
Apr 27, 3:10 PM GMT+5:30	0	0
Apr 27, 3:30 PM GMT+5:30	0	0
Apr 27, 3:50 PM GMT+5:30	0	0
Apr 27, 4:10 PM GMT+5:30	0	0
Apr 27, 4:30 PM GMT+5:30	0	0
Apr 27, 4:50 PM GMT+5:30	0	0
Apr 27, 5:10 PM GMT+5:30	0	0
Apr 27, 5:30 PM GMT+5:30	0	0
Apr 27, 5:50 PM GMT+5:30	0	0
Apr 27, 6:10 PM GMT+5:30	0	0
Apr 27, 6:30 PM GMT+5:30	0	0
Apr 27, 6:50 PM GMT+5:30	0	0
Apr 27, 7:10 PM GMT+5:30	0	0
Apr 27, 7:30 PM GMT+5:30	0	0
Apr 27, 7:50 PM GMT+5:30	0	0
Apr 27, 8:10 PM GMT+5:30	0	0
Apr 27, 8:30 PM GMT+5:30	0	0
Apr 27, 8:50 PM GMT+5:30	0	0
Apr 27, 9:10 PM GMT+5:30	0	0
Apr 27, 9:30 PM GMT+5:30	0	0
Apr 27, 9:50 PM GMT+5:30	0	0
Apr 27, 10:10 PM GMT+5:30	0	0
Apr 27, 10:30 PM GMT+5:30	0	0
Apr 27, 10:50 PM GMT+5:30	0	0
Apr 27, 11:10 PM GMT+5:30	0	0
Apr 27, 11:30 PM GMT+5:30	0	0
Apr 27, 11:50 PM GMT+5:30	0	0
Apr 28, 12:10 AM GMT+5:30	0	0
Apr 28, 12:30 AM GMT+5:30	0	0
Apr 28, 12:50 AM GMT+5:30	0	0
Apr 28, 1:10 AM GMT+5:30	0	0
Apr 28, 1:30 AM GMT+5:30	0	0
Apr 28, 1:50 AM GMT+5:30	0	0
Apr 28, 2:10 AM GMT+5:30	0	0
Apr 28, 2:30 AM GMT+5:30	0	0
Apr 28, 2:50 AM GMT+5:30	0	0
Apr 28, 3:10 AM GMT+5:30	0	0
Apr 28, 3:30 AM GMT+5:30	0	0
Apr 28, 3:50 AM GMT+5:30	0	0
Apr 28, 4:10 AM GMT+5:30	0	0
Apr 28, 4:30 AM GMT+5:30	0	0
Apr 28, 4:50 AM GMT+5:30	0	0
Apr 28, 5:10 AM GMT+5:30	0	0
Apr 28, 5:30 AM GMT+5:30	0	0
Apr 28, 5:50 AM GMT+5:30	0	0
Apr 28, 6:10 AM GMT+5:30	0	0
Apr 28, 6:30 AM GMT+5:30	0	0
Apr 28, 6:50 AM GMT+5:30	0	0
Apr 28, 7:10 AM GMT+5:30	0	0
Apr 28, 7:30 AM GMT+5:30	0	0
Apr 28, 7:50 AM GMT+5:30	0	0
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0

April 28: Problems at ACT

ACT is having issues since 10:30 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (65%)
Wi-fi (28%)
Total Blackout (7%)
E-mail (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Delhi, Bengaluru, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	11 hours ago
Delhi	Total Blackout	19 hours ago
Bengaluru	Wi-fi	2 days ago
Chennai	Internet	2 days ago
Bengaluru	Wi-fi	2 days ago
Hyderabad	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Raja M (@Rhythm_Reverie_) reported 1 minute ago
@ACTFibernet @jagograhakjago Three months of follow-ups… and still no resolution. Impressive consistency & just not the kind customers expect. And having a support rep who thinks attitude is part of the service package? That’s not “customer care,” that’s customer chase.
Maikei Nganba (@PMaikei) reported 3 minutes ago
@ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help
S. M. Sambasivam (@SMSambasivam1) reported 8 minutes ago
After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet
DataBites (@yashjaiswaalll) reported 12 minutes ago
@ACTFibernet What the actual **** is wrong with you pathetic, limp-dicked bastards? Do you sit around all day sucking each other's tiny ***** instead of doing your goddamn jobs? U ******* retard bastards listen up here u ***** pig faces, My ticket - SR10179878376514 FIX IT NOW
Jagyanseni (@SweeTie92083310) reported 14 minutes ago
@ACTFibernet Shame service @ACTFibernet
sujith kumar reddy g (@sujithkumar_g) reported 14 minutes ago
@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
Sayyed Tausif (@sayyedtausif92) reported 15 minutes ago
Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
Shant Kumar (@Shant057) reported 19 minutes ago
@ACTFibernet @ACTFibernetHYD Facing issue with Internet since yesterday morning. Trying to reach the service but the person stopped answering my calls since yesterday. Can you please look into this matter?? The service is pathetic. Didn’t expect this as I’m using ACT from 4 year
Sanjay Debnath (@sanjaydebnath86) reported 19 minutes ago
@ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?
Arjun (@Arjun0h) reported 22 minutes ago
@ACTFibernet the issue is not resolved.
rapo (@rapors36) reported 25 minutes ago
@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.
Rahul Yarlagadda (@rahul_yarl) reported 27 minutes ago
@ACTFibernet SR10179959189434, Internet is down since 2 days and your technician doesn’t respond to calls. This is at Hafeezpet, Hyderabad. Please provide an ETA?
Adi (@Travellingpant) reported 29 minutes ago
@ACTFibernet Again a template answer does it take 3days to solve a problem with internet?
robinreddy (@robinreddy44) reported 29 minutes ago
@ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService
i@m (@FiZbQ) reported 30 minutes ago
No internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . SR10179919423024
rapo (@rapors36) reported 34 minutes ago
@ACTFibernet By when you think it can be done? Is 1 week too little for you to resolve the issue? KINDLY REFUND MY MONEY
ABHISHEK REDDY (@abhishekreddy95) reported 35 minutes ago
@ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE
sujith kumar reddy g (@sujithkumar_g) reported 35 minutes ago
@ACTFibernet , I am really disappointed and regretting for taking act connection two days back, I’m not getting speed, created a ticket SR10379874434644, your technician visited not able to solve the issue, when I called to your customer care, your agent said nothing can be done
Parth (@jesus_father_me) reported 38 minutes ago
@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
Randeep Singh (@ramansaini) reported 38 minutes ago
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago
Supriyo Roy (@roysupriyo10) reported 38 minutes ago
i don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days
Nilesh Mishra (@NileshM13475468) reported 42 minutes ago
@ACTFibernet Weekly outage due to wire tampering at junction box. No action taken despite repeated complaints. Today: 12:30 AM complaint, no visit till 2 PM. SR11079930861814 Fix permanently or I escalate to TRAI.
Naveen Kumar (@naveenkumar_db) reported 43 minutes ago
@DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.
Mohd Zubair Mohiuddin (@MohdZub65084989) reported 46 minutes ago
@ACTFibernet I'm asking about my refund.... Not for your service
Suresh (@IMSuresh_Dreams) reported 46 minutes ago
@ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??
kanak prajapati (@polaroid080) reported 49 minutes ago
My internet is again not working not even able to raise a ticket. @ACTFibernet - can you do something or should I switch the connection to some other operator
Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 52 minutes ago
@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
Santhosh (@Santhosh1247) reported 53 minutes ago
@ACTFibernet Hi @ACTFibernet @ACTFibernetHYD can you please provide an update on this, I haven't received any call or mail from your team regarding the issue and refund
Ramanand Mahato (@ramanand_25) reported 57 minutes ago
Why should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
Iamtheright (@samiamsamiam68) reported 60 minutes ago
@ACTFibernet the worse service in Delhi. Devansh Balyan a technician never shows up after taking jobs. Maybe he is sabotaging Act. Internet down repeatedly but no action. #internetDelhi