ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (20%)
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Total Blackout (8%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Erode, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Wi-fi | |
| Erode |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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vijayaraghavan
(@vijayaraghava27) reported
@ACTFibernet Requested customer support to call me between 10.30 - 1 in the morning , but nobody follows it . Either they call before or after the specified time
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Robin Mukesh
(@Robinmukesh87) reported
@ACTFibernet Still the issue is not resolved! Why?
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SRINIVAS DHULIPALA
(@dsrinivasveena) reported
@ACTFibernet Reg compliant no. SR10162681588312 Bad service. No one attended yesterday’s complaint. Today again lodging fresh complaint which means yesterday’s ticket is closed without attend the issue I am losing lots of revenue because of your negligence. Will never renew
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Deepak Raj
(@deepakrajput_1) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC Has the Worst customer support sysmtem, I would not recommend anyone to get connection from them. Its been 4days since my wifi is down and been complaining since then. Nothing Happened. I m not able to login. My work is affected badly.
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Somu Vadali
(@SomuVadali) reported
ACTFIBERNET is down for.more thba 24 hours in parts of Indiranagar and they closed the ticket at the 24hrs mark just to make the metrics look good. Shame on them. #ACTFIBER #ACTFIBERNET
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Anoop Chandar
(@anoopchandar) reported
@ACTFibernet We are feeling the ADVANTAGE of loosing the internet connection for 3rd time is 3 weeks. Do you really have engineers who can resolve the issue at once? Who will bare this frequent loss?
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Chennakesava
(@muttadosai_) reported
@ACTFibernet already I have raised sr dude. How many sr's you are expecting to raise for one issue???
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Vaidhyanathan
(@svaidhya1979) reported
@ACTFibernet Still internet is not working, last two days we have using mobile data for online classes.
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Nikesh Chitlangya
(@nchitlangya) reported
@ACTFibernet @ACTFibernet yucks! Your team calls but says we cannot commit when issue will be resolved
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Praveen Chouhan
(@praveen62591103) reported
from
Hyderabad, Telangana
@ACTFibernetHYD @ACTFibernet I complained about my internet issue it's been 80hrs(3+days). The team is quite negleglible in resolving. You Fine us for late payments, What should we do as a customer? Good bye @ACTFibernet
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Prashant Chaudhary
(@Prashant170192) reported
3rd time in one month, and this time not even a week since it was resolved last. Pathetic. @ACTFibernet. Fix my Internet connection immediately or take your connection. I will switch to something else.
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Sushanth Yadav
(@sushanth08) reported
@ACTFibernet from last three days I'm not getting connection already raised the ticket SR10162685672322 after 24 hour's automatically ticket getting closed without any resolution, so what is happening actfiber Don't want to give services to customers?
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Rahul Soni
(@RahulSo81904140) reported
@ACTFibernet My internet is down for about 5 days nw, I hv been calling ur customer care and ur customer care representative are the worst ever, they disconnect the call, they put u on hold without ur consent and no help as yet.. still the internet.. worst services ever..
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Naveed Faisal
(@NaveedFaisal11) reported
@ACTFibernet connection outage from 2 hours. Really frusted with the service. Customer service give 24 hours to wait.. very bad service in Bangalore.
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कृष्णा तागरखेड़कर
(@tagerkhedkar) reported
@ACTFibernet I would like appreciate your service which doesn't work properly I also appreciate your customer care service which never respond I also want to appreciate your executive s which never come in time which they mention .get well soon
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Anjali
(@Anjali99965714) reported
@ACTFibernet I have a CCTV footage as well from my apartment when your technician collected router. I will not let you keep my hard earned with you without service. If you don't give entire amount in refund I have to raise a police case now @nch14404 @jagograhakjago
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Anjali
(@Anjali99965714) reported
See the scam they @ACTFibernet is trying to do. Yesterday in an hour without resolution they closed the ticket and today they reopened again for partial return. ACT I need entire amount @nch14404 @jagograhakjago
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John Raj
(@JohnRaj48742798) reported
@ACTFibernet I have no Internet for the past 3 days, rude customer service, close my service ticket without resolution and when I call the executive they put on mute and leave. May I know what is happening? Are you going to compensate my salary for 3 days?
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Maninder SinghBhatia
(@ManinderSb1) reported
@ACTFibernet I was promised a call back within 4 hrs from a manager yesterday but that never happened! I was transferred by a representative and hung up on! Your CEO should know what the hell is going on. It’s more than 24 hours now I have msg from u that issue will get resolved by 4pm today.
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Prashant Chaudhary
(@Prashant170192) reported
@ACTFibernet My work is stuck. I have never seen it return in 24 hours. Let us see this time.
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Sri Ram
(@rama_krishna_) reported
@ACTFibernet Issue resolved ..
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Maninder SinghBhatia
(@ManinderSb1) reported
@ACTFibernetHYD @ACTFibernet I was promised a solution by today morning then I was told by 4 pm ! Now it’s 5 pm the issue isn’t resolved. Biggest regret in going for your company because you treat 10 year old customer like trash
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rakesh4people
(@rakesh4people1) reported
@ACTFibernet @ACTFibernet How much time you needed to restore internet, its been more than 55 hours. your service is pathetic and its time to switch other internet providers. #Hyderabad #internet #Telangana
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Mariya Babu
(@mariyababu99) reported
from
Sangāreddi, Telangana
@ACTFibernet Any update on this? It's been more than a month since I am following up with you, no progress? How many days you would need to solve single issue? Very bad service that I have ever seen. #Badserviceactfibernet
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Nankardev
(@NanKarDev) reported
@ACTFibernet internet not working in chennai 600064 area for a while now. Need internet to work to actually wfh. SR10362677933462
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Mkhaleel
(@Mkhalee61504493) reported
@ACTFibernet @ACTFibernet Again ticket is closed without anu communication... Is team really working to resolve the issue or just trying to avoid the issues...?
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Pavan Chintalapati
(@Chimpaku) reported
@ACTFibernet You guys care about your cust?You got to be sensible to the downtimes when we are WFH. Unavailability issue not resolved for 24 hours and you don't care providing an update on when it will be resolved.This is terrible.Local operators, much better
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Pradeep George
(@pgeorge5) reported
@ACTFibernet Hi ACT, the internet is down and I'm right in the middle of work. Fix the connectivity asap. Not able to do any work. SR10262680509742
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Vijay Huple
(@vijay_huple) reported
from
Hyderabad, Telangana
@KarwaKomal @ACTFibernet @VijayGopal_ Worst customer service provider = Act fibre net service
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karthikcru
(@nkarthie) reported
ACT is down, completely down, app does not work, website does work, my internet does not work @ACTFibernet #chennai