ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Vijayawada, Bengaluru, Chennai, Hyderabad, Jaipur, Chhindwāra, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Vijayawada
|
Internet | 3 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
Chennai
|
Internet | 8 hours ago |
|
Hyderabad
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Jaipur
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet why there is a scheduled maintenance daily ? Internet is not working daily for between 2 to 6 hours which happening which is unacceptable please look into this issue
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix
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1 Million+ (@audiwate) reported@ACTFibernet Your pathetic services continue to persist as my Internet went down again and it’s badly impacting my work requirement. My next step is to cancel my subscription and go for Airtel or Jio fiber, as I cant risk losing my job because of Internet issues SR10280461049644
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Kevin lians (@Conroy5751433) reportedInternet not working for 3 days SR10380426219274 @ACTFibernet @ACT_Issues
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I wish to cancel my subscription, can you please help?
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CS (@_cshah) reported@ACTFibernet Thanks..what was the problem
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Idiots,How many days you will take to fix the issue. Are you not capable of fixing the wiring issues.Whats the use of you guys. There are a lot of problems we are facing with this issue. If not please refund the amount.
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Jayanth K (@JayanthKarri111) reportedAbsolute service breach by @ACTFibernet. Internet down for 3+ days, disrupting my work. No technician visited or called despite multiple follow-ups. Need urgent resolution and bill credit! Account: 106782536494 SR: 1068039642664 @ConsumerCourtin @TRAI #InternetDown
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avijeet kumar (@avidno1) reported@ACTFibernet So you have not fixed the issue in like 30 hrs and want me to have patience. Have patience I will switch to another connection. #pathetic service
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Afsar Ali (@AfsarAli0101) reported@ACTFibernet Do not take any ACT internet service because their technical team never solves your problem. I have complained for the last 3 days but the problem has not been solved yet.
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet @ACTFibernetHyd, my internet has been completely dead for over 48 hours. Ticket ID: SR10180393093524 Your technician is not receiving my calls (called 100 times), and customer care is giving zero actual updates...
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still no response from your team, You have collected prepayment for three months but no basic service to your customer @consumerforum_ fourm Can you help me with the legal action to protect customer Rights?
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🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported@ACTFibernet App is showing nothing ,yesterday resolution time update 16 hr still no one visit to check issue also no appropriate update in ticket If 1 forget to pay on time you make several followup through app, WhatsApp,sms etc, but on complete no response even after ETR.
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Sachin M🇮🇳 (@SachinMaheswary) reported@ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.
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ASHIK AHMED (@ashikahmed22) reported@ACTFibernet Your technicians came to provide the connection and left halfway. This is a very bad mistake from your ACT Fibernet company.
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1 Million+ (@audiwate) reported@ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying
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Priyank Rastogi (@_PriyankRastogi) reported@ACTFibernet Had a pathetic customer onboarding experience. Applied for new fibernet conection. Made 3 months advance payment as per policy. More than 24 hrs passed and no one contacted for installation. Regretting my decision to go with @ACTFibernet Bangalore
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Suresh Abs (@abs_suresh) reportedHello @ACTFibernet @FiberAct Internet is not working for last 3 days and assigned engineer not picking the call, tried more then 50 times. Worst service. Ticket# - SR10380421311224
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ramesh kumar mudiraj (@mudirajrk) reported@ACTFibernet From Hyderabad 101774296616 problem with Zee5 not working since a week. Umpteen times raised ticket & over mobile. But of no use. Please close our account and refund balance amount. As Reliance is offering for same amount with additional services.Worst of the Worst.
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Dinesh (@ShivohamFeb26) reportedBetter to change the connection Worst customer service and worst application @ACTFibernet
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avijeet kumar (@avidno1) reported@ACTFibernet your service engineer Arun - 097317 03814 has responded he cannot fix and change our connection. What a service.
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Ananth vedantam (@AnanthVedantam) reported@ACTFibernet I need the reconnection ticket to be actioned. I have allowed your team to install the Ariel wiring installation set up on our property and was promised a free connection for our society’s CCTV security surveillance. Been 2 months now and no resolution.
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🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported@ACTFibernet More then 24 hr passed still internet not working SR11080460541844 No response from anyone , chatbot is the worst, no solution
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sugamgandhi (@honestsugam) reported@ACTFibernet my connections are removed. I had places request to change ownership not to disconnect. Also app is not working since 2 hours. Otp error. How can i reach you
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet I’m facing Internet issue from 2 days, I re-opened the ticket SR10380387303044, when I am trying to reach your technician he is disconnecting the call, no response at all, from last 2 days internet is not working from morning 5 AM.. worst service #act #badservice
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Bunny (@TFIBUNNY) reported@ACTFibernet 6 hours over @ACTFibernet @ACTFibernetHYD still u not resolved this issue
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet Official Consumer Court case filed via e-Daakhil against @ACTFibernet @ACTFibernetHyd for 63+ hours outage
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SBajaj (@SBajaj06) reported@ACTFibernet Is there any point in doing WFH when you have ACT fibernet? Every week, my wifi goes down and it doesn’t matter what time it goes down, its never fixed that same day!! Raised this ticket 5 hours back, no resolution despite promised to sort by 9 PM. SR11080445550744
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Narasimha Raju (@mvnraju_undi) reported@ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.
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ASHIK AHMED (@ashikahmed22) reported@ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side