ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Chennai, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Wi-fi | 6 hours ago |
|
Bengaluru
|
Internet | 23 hours ago |
|
Bengaluru
|
23 hours ago | |
|
Chennai
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Chennai
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
सरोज कुमार (@casarojkv) reported@ACTFibernet your service has dropped to unbearable low level. I have raised 5 complaints in last 7 days and no resolution. This is a prepaid connection and just a unprofessional service from you. #worstinternetserviceACT
-
vegi.bharadwaj (@vegibharadwaj) reported@ACTFibernet Internet not working from yesterday. But no resolution yet and no response from anyone till now. Why do I need to pay for such a pathetic service Id: SR10780376694674
-
Vishal S (@VishalS52110929) reported@ACTFibernet They resoved today connectivity issues. But as soon as power goes its getting disconnected, we have power backup, but looks like ACT network doesnt have. We tired opening complaints. Its very unprofessional.
-
CHenchu kumAR Yeturu (@CH_AR_Y) reportedI’ll go with @ACTFibernet or @jio_fiber my neighbours are using their services with out any issues and a proper support team to resolve the issues in 3-4hours not in days.
-
R G Shubham (@RGShubham2712) reported@ACTFibernet Well it has just been over a week now and my internet is down again. @ACTFibernet just let people know you are not worth it and let them explore other vendors. Such a pathetic service and then these engineers don't take your call on time. I will be discontinuing this month.
-
Pelane Baat (@pelanebaat) reported@ACTFibernet Look for permanent solution
-
Sairam Srikanta (@sairam_srikanta) reported@ACTFibernet why you guys are closing the tickets without our resolving the issue and without our consent????
-
Ramesh Rao (@Ramesh_rao_ragu) reported@ACTFibernet @ACT_Issues @FiberAct No internet for last 24 hrs there is no major outage. Still unable to fix . No response. Worst ever customer service. No field agents to answer. Ticket no : SR10880328959624
-
Bunny (@TFIBUNNY) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service
-
अंकुर (@bitsbeatsbreath) reported@ACTFibernet Issue resolved. Thanks. Please make it quicker next time.
-
profit & sL (@BarickDevojeet) reported@ACTFibernet my internet is down from morning all I get is automated response and there is no way to connect to your customer care . I don’t think i should renew your plan next month anymore. Day by day your service is turning pathetic.
-
Piyush Chowdhary (@rcpiyush) reported@ACTFibernet Any update???? This is pathetic service
-
mainak (@mainakgt) reported@ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.
-
Parody (@madeshshyva) reported@ACTFibernet It has already been 24 hours since I raised the complaint, and there has been no resolution from your side. No one has even contacted me to get information about the issue. Please resolve this at the earliest. Ticket no : SR10280385032924
-
Hemanth🙏 (@HemanthINDAP) reported@ACTFibernet Worst support from ACT internet team. From last 2months, they are not refunding my security deposit amount, even I have cleared all dues, returned devices. Multiple calls, Visited office, mails, tickets. No one is responding. Don't choose ACT, they are cheating us.
-
Sendil Gopal (@SendilGopal) reported@ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.
-
ARUN (@tweets2arun) reported@ACTFibernet I am awaiting a resolution to this matter. I am requesting a settlement and a refund for the unusable and pending days and I appreciate your response.
-
Nobel Sage (@jonahnevil) reported@ACTFibernet Even if you escalate no progress will be there madurai ACT team are clueless and insufficient..if you still need to go ahead in business you need to add more ppl who really care about your customer
-
Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix
-
பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised the shifting connection ticket two weeks ago, but there has still been no proper resolution. Because of your engineer’s unacceptable behavior and mistakes, I had to personally apologize to the house owner.
-
HAMZA EQUBAL (@EqubalHamza) reportedEveryone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.
-
vegi.bharadwaj (@vegibharadwaj) reported@ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap
-
KD (@__KD43__) reported@ACTFibernet , you guys are the worst. I have raised disconnection request SR11080198534617 . It is closed and i have returned the wifi router as well but I am still getting daily calls to pay bill and re-enable the connection. KINDLY STOP CALLING ME AND CLOSE MY ACCOUNT.
-
Kiran Balaji G. (@kiranbalaji810) reported@ACTFibernet Super disappointing experience. The Sales team assured a different connection at the time of payment while the Installations team have installed a totally different connection. The Sales is not responding any further and I am not able to connect with Customer support
-
अंकुर (@bitsbeatsbreath) reported@ACTFibernet 2 days, no resolution of my internet till now. Ticket id : SR10180264287824. I was told that it will be fixed by 14th May 2026, 10AM. No body came to fix it for the whole day. You do provide a very pathetic customer service.
-
Abhishek Kumar Singh (@travelgeekabhi) reported@ACTFibernet Internet down for 2 days due to ACT infrastructure issue. Now being asked to host ACT box with 24x7 power support in rented premises for just ₹59/month. I pay ₹9/unit electricity. Compensation not justified. Active prepaid plan till July but no resolution yet.
-
Anirudh (@IamRamAnirudh) reported@ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407
-
अंकुर (@bitsbeatsbreath) reported@ACTFibernet Today is the third day. I hope you fix it today.
-
Hindustani Bharat (@HindustaniBhar4) reported@ACTFibernet prospect ID 102803434394, it's been more than 24 hours of the payment for new installation but no one called and helped, contacted 6-7 times customer support but no resolution provided. Why do you promise same day installation? Disappointed
-
Manish Kanti (@ManishKanti1) reported@ACTFibernet I wish to cancel my subscription, can you please help?