ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (72%)
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Wi-fi (18%)
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Total Blackout (7%)
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E-mail (3%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Kollam, Bengaluru, Hyderabad, Chennai, New Delhi, Coimbatore, Vijayawada, Pune, Vellore, Mumbai, Varanasi, Delhi, Vengavasal, Mangalore and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Kollam |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Total Blackout | |
| Kollam |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mujeebudeen
(@mujeebudeen_s) reported
@ACTFibernet One of my friend is using ACT FIBERNET with 40 Mbps speed, need his bill as such as to be paid by monthly basis. But he said not getting any option for that. Due to this, he is cancelling the connection itself. Any support will be good.
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subhoday ray
(@ray_subhoday) reported
from
Chandapura, State of Karnataka
@ACTFibernet Any perticular time, can I get? Because working with mobile data, is not working.
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JSK Runner
(@jskrunner) reported
@ACTFibernet It's been more than a month and I am having the worst ping ever, you are one of the biggest in India yet have only two parameters for your service which are if internet is working and it's speed. There's no mention of PING anywhere. I'm so tired now #mentalHarassment
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Anand Vikram
(@vickeykichha) reported
@ACTFibernet Still no call or update from your technical team, my work is pending from 3 days by when can I expect a resolution. When ever I call your cc team they say it will be done same day.
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Ayush Prakash
(@_this_is_AP) reported
@ACTFibernet what is with the low speed since yesterday in RK Puram area, New Delhi. I have the 250mbps pack, and speed has been down to 50mbps. Please look up on this ASAP
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ram kumar
(@gundaramkumar) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD still not not resolved, please initiate refund process, you dont have enough customer services to provide service
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ram kumar
(@gundaramkumar) reported
@ACTFibernet Still issue not resolved, please initiate refund asap
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Divyanshu Tripathi
(@Divyans41886584) reported
@ACTFibernet HSR layout sector 7 Bengaluru Internet isn't working please fix it
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Anand Vikram
(@vickeykichha) reported
@ACTFibernet @ACTFibernetHYD Day by day your service is going worst, on 7th i have raised complaint as my internet is not working till now it has been not resolved today is Monday and i am unable to work better opt for other provider... pathetic CC service.
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Anupama
(@anukum99) reported
@ACTFibernet no internet since yesterday, what's happening, nobody to take m complaint
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Joel
(@joelmaradona) reported
@ACTFibernet You at it again? My connection is down and out. Last time, there were plenty of promise calls from plenty of people from ACT that my connection will never going down, and here we are again. #ACT #Falsepromises
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Ayush Singh
(@AyushVisen) reported
Having pretty worst experience with @ACTFibernet, Have asked them to install Wifi at my newly rented flat, its been 1 week, we're tired of following up with them, they're just delaying it. Switching to @airtelindia if its not installed by tomorrow - 9th May, Monday.
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Amandeep Gupta
(@Aman9268) reported
@ACTFibernet Still internet is not working
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Rahul Kumar
(@rahulkumarhpk) reported
@ACTFibernet if you guys are going to give this kind of services don't even think I'll take your broadband ever again or recommend it to anyone it's been more than 24 hours still not working.
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subhoday ray
(@ray_subhoday) reported
@ACTFibernet When ? Did you saw the time? And in Bangalore still work from home is going on? And for this issue what problem we are facing who will be responsible? We paid 3 months rent in advance but still after following also no one is taking care of the issues.
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Stuti Jha
(@StutiJha2) reported
@ACTFibernet we have no Internet since last night. Registered complaint on app, there is no update since. It’s a working day, how long will we go without Internet. Also there is no way to reach out to ACT!!
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Gajre Sudhir Kumar
(@KumarGajre) reported
@ACTFibernet Today 4th day without internet not working till now no resolution on same
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Vivek
(@Vivek1272) reported
@ACTFibernet Have some senses being in service industry. What wrong system being followed in ur cust care putting hardship to customer. Feel shameful if have some corporate ethics. DM me for more details if interested to resolve the issue n take action on ur failure employees.
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Vishal Nikhil Nrupan
(@vishalnikhiln) reported
@atty723 @ACTFibernet @ACTFibernet I complained that backup lasts barely one hour and your executive replaced it with a battery that lasts barely 1 minute! Your quality of service is extremely poor in a time where internet connectivity is a basic requirement. You fail to even provide that as an ISP!
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Shyam
(@Shyam_C_Sunder) reported
@ACTFibernet SR10264785889488, i had requested for a temporary disconnection of my service from 7th this month. I was told that for the current month, bill will be adjusted for 6 days as per prorated basis, instead the bill is still showing for complete month, please look into it
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prathikram
(@prathik_ram) reported
@sardana_rohit @ACTFibernet When it comes to billing you will be on time but why not in solving the internet problem? Actually you need to pay back the penalty right?
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theblueishsky
(@theblueishsky) reported
@ACTFibernet Sent a DM, WIll wait for 4 HRS Resolution time. If you guys fail to fix i will ensure ACT is not in our Society Anymore as its a new society @airtelindia please help us with your Sales rep.
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Joel
(@joelmaradona) reported
@ACTFibernet We relax a bit on Sunday and work a bit on Monday both to be ruined by ACT. Humble request to whoever reads this, never go for long term broadband plans with ACT. I am stuck and can't get out.
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பரத்
(@barath3103) reported
Hi @ACTFibernet My internet speed was very very slow...i have facing buffering at many times.. i want to change my plan...what can i do?? I can't able to change my plan in ACT Fibernet APP
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Satish J
(@jsatish61) reported
@ACTFibernet Internet is not working since morning. Could you look into this on priority. SR10364786299034.
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Vishal Nikhil Nrupan
(@vishalnikhiln) reported
@atty723 @ACTFibernet @ACTFibernet I complained that backup lasts barely one hour and your executive replaced it with a battery that lasts barely 1 minute!Your quality of service is extremely poor! Today, internet connectivity is a basic requirement and you can't fail to even provide that as an ISP.
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Baijayanti
(@baijayantic) reported
@ACTFibernet please don't reply saying you have noted the issue and will get back . I need a solution. Work from home is getting difficult because of you guys. #badcustomerservice #ACTFiber
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prathikram
(@prathik_ram) reported
@KrishVishIyer @ACTFibernet @reliancejio When it comes to billing you will be on time but why not in solving the internet problem? Actually you need to pay back the penalty right?
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Krish Iyer
(@KrishVishIyer) reported
@ACTFibernet The ETR for resolution has also passed. Not sure what is being noted. This is the problem with setting up call centre for resolution. They have no idea and give just template response. Please DM a phone number of a local representative.
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Anand Vikram
(@vickeykichha) reported
@ACTFibernet @ACTFibernetHYD This is my complaint number SR10164783359501 non of your service team is feeling responsible for solving the issue they are simply saying it will be resolved today...when I am unable to use internet for 3 day why am I charged for that ?