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ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

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If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 60% Internet (60%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Jaipur, Delhi, Chhindwāra, Bengaluru, Chennai, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Hyderabad Internet 5 hours ago
Hyderabad Wi-fi 9 hours ago
Jaipur Internet 10 hours ago
Delhi Total Blackout 24 hours ago
Chhindwāra Wi-fi 1 day ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Prateek43522
    Prateek Majumdar (@Prateek43522) reported

    @ACTFibernet It still says "Awaiting for ETR". We don't have any visibility to the resolution time. This is really inconvenient for us.

  • jonahnevil
    Nobel Sage (@jonahnevil) reported

    @ACTFibernet has the shittiest customer service and service provider in India ...I am dealing with the issue for 14 days still now no resolution done ...such a waste of money to buy ACT

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet my connection is not stable, getting lot of issues during office meetings.These issues are not affecting normal internet usage but creating huge problem for office work. Can you help on this?

  • RAJESH196588
    Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported

    @ACTFibernet Hi ACT I am your active customer since 2 year, now as we are out of station n nor we are using your services so we delayed the recharge, now we are back n want to recharge the plan but as per customer care team I need to pay 491 for activation of plan 1/3

  • Arjun77990722
    Arjun Saren (@Arjun77990722) reported

    Dear ACT Fibernet, Internet is down in Sun City, Hyderabad for 5+ hours. Called customer care many times but no response. Please fix the issue urgently. Work is getting affected badly. #ACTFibernet #Hyderabad

  • VishalS52110929
    Vishal S (@VishalS52110929) reported

    @ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..

  • mamidi_shyam
    Shyam Mamidi (@mamidi_shyam) reported

    @ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?

  • AfsarAli0101
    Afsar Ali (@AfsarAli0101) reported

    @ACTFibernet Do not take any ACT internet service because their technical team never solves your problem. I have complained for the last 3 days but the problem has not been solved yet.

  • myselfmaran
    பித்தன் பிதற்றல் (@myselfmaran) reported

    @ACTFibernet I raised the shifting connection ticket two weeks ago, but there has still been no proper resolution. Because of your engineer’s unacceptable behavior and mistakes, I had to personally apologize to the house owner.

  • jat_vikram47
    vikram choudhary (@jat_vikram47) reported

    “@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet Internet down for 5+ hours. Already spoke to customer care, but no resolution yet. Urgent work is affected. Please resolve ASAP. @ACTFibernetHYD Account No: 101767849442#ACTFibernet #PoorService #InternetDown

  • MeenakshiL64083
    Meenakshi Lekhwani (@MeenakshiL64083) reported

    @ACTFibernet Service disruption on a working day is unacceptable. Kindly stop sharing generic updates and provide a confirmed resolution time. These recurring connectivity issues need a permanent resolution.

  • Frxtrot007
    Sumit kumar (@Frxtrot007) reported

    @ACTFibernet My internet has been down since last night and I had raised a ticket. There is no way I can talk to the customer service and the status still shows in process. My work is getting impacted. I didn't renew my subscription to go through this frustration.

  • ShahabuddinLko
    S.Ahmad3099 (@ShahabuddinLko) reported

    @ACTFibernet Dear Team, My internet connection has not been working for the last 2 days. Due to this, I am facing a lot of inconvenience in my work and daily activities. Kindly check the issue and resolve it as soon as possible.

  • killuanaren
    Narendar (@killuanaren) reported

    @ACTFibernet Resolution was that it will be resolved before 12 pm today, still no response, when it will be resolved or it will be resolved ever, pathetic service it's as expected. Atleast help me how to cancel my service and get refund

  • amitk71
    amit kumar gupta (@amitk71) reported

    @ACTFibernet worst Internet provider. Their ppl call promise to come n change routers but never come. You ppl close the ticket also. Ur call centre number doesn’t work. I am facing issues n act doesn’t help.

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet SR10180282297951, SR10180178514135, SR10180136488710 All tickets close abruptly without any resolution. Kindly reopen tickets @DoT_India

  • sevtamatarface
    your_worst_nightmare (@sevtamatarface) reported

    @ACTFibernet I left Bangalore permanently on 16th Feb. I had given notice almost 1.5 weeks back to take away the router, but you did nothing!! Since that day y'all are bugging me for returning the router. Not my problem. Stop harassing me otherwise I'll lodge an FIR against u

  • de_anirvan
    Navrina (@de_anirvan) reported

    @ACTFibernet i have tried so many times to contact your customer support. It seems your employees are only bots. I need a refund. I dont want to use your pathetic service anymore

  • leosamit
    Amit (@leosamit) reported

    Hey @ACTFibernet your service is pathetic. Your technicians are damn arrogant. The tickets we raise don't get resolved even after 12 hours. Seriously thinking of changing

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Never see such worst service.. It’s been 3 days payment is done.. no Proper response from your side

  • KomariAnilKumar
    Anil Kumar Komari (@KomariAnilKumar) reported

    @ACTFibernet Sent the details check and tell me the status, but don't say will fix in 24hourse

  • vegibharadwaj
    vegi.bharadwaj (@vegibharadwaj) reported

    @ACTFibernet Internet not working from yesterday. But no resolution yet and no response from anyone till now. Why do I need to pay for such a pathetic service Id: SR10780376694674

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet My work hrs is 9:00 to 17:00! Would you reimburse my one day loss of pay?? As you claim the service restoration to happen around 19:00 .. i request you to treat this on priority..

  • TusharKantSaho3
    Tushar Sahoo (@TusharKantSaho3) reported

    @ACTFibernet services broken more than 36 hours. No response from ACT team ACT Fibernet Ticket no: SR10280397615714. More than 25 users

  • ManishKanti1
    Manish Kanti (@ManishKanti1) reported

    @ACTFibernet I wish to cancel my subscription, can you please help?

  • RaunakT28403139
    Raunak Tiwari (@RaunakT28403139) reported

    @ACTFibernet I tried reaching out to the customer executive to confirm the request, but they are not responding or not calling.

  • KomariAnilKumar
    Anil Kumar Komari (@KomariAnilKumar) reported

    Worst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come

  • ramesh_tgo
    ramesh tgo (@ramesh_tgo) reported

    @ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.

  • Sanjit91751386
    Sanjit (@Sanjit91751386) reported

    @ACTFibernetHYD @ACTFibernet internet not working.. Help me with disconnection