ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Pune, Bengaluru, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed hyder Hussain
(@MohammedhyderH1) reported
from
Venkatāpur, Telangana
@ACTFibernet kindly check the issue what is this daily some thing or other is facing problem yesterday there was no internet and today the internet speed is down
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 14th consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???
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soupytravelsworld
(@soupytravelswo1) reported
@ACTFibernet SR @ACTFibernet I have yet to get any support on my relocation request raised 5 days ago !!! Deeply frustrated !! My ACT Fibernet ticket no SR10263564399627
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Abhijeet Pandey
(@Pandey87Pandey) reported
@ACTFibernet Pls do coz I am not the only customer facing this issue in Hyderabad. This can't be coincidence. I have already faced lot of issues since i took this connection and none has been resolved satisfactorily.
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Rajeshwer Reddy Keshapally
(@RajeshwerRedd13) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC everytime I raise a ticket your technician will call me back next day , and they never visit and check what exactly the issue is and/or replace faulty switch. internet didn't worked for15dys in last 40dys. Not gonna refer act fiber to any1
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pradeep kumar
(@pradeep12345678) reported
@ACTFibernet Every week ACT have server issue, not able to do wfh, worst internet service provider in Bangalore.
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Balaji Srinivasan 🇮🇳
(@Balajisrini77) reported
@ACTFibernet Connect multiple devices at a same time...this is worst service from you guys, this time if ur not going to fix I have to go for another vendor
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Ashutosh Verma
(@ashuakgec8) reported
@ACTFibernet Thanks ACT your guys did connection & activation within 2 hours. @Airtel_Presence learn something from ACT, i disconnected from airtel bcoz your team is slow, customer care misguide, give wrong information to customers, 15min job they are not able to do in 3 days, shame on you.
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Ar. KiBo
(@architectkiran) reported
@ACTFibernet Thank u for the worst possible service ji. I am discontinuing the connection.
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Rajeshwer Reddy Keshapally
(@RajeshwerRedd13) reported
@ACTFibernet Yes , I'm still waiting from 40 days. Please fix it soon.
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ashish goel
(@goel_ashish94) reported
@nastydexter @excitel_rocks @ACTFibernet Excitel service is very poor. Better to switch then waiting for lifetime to relocate
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Ayushi
(@auc_2512) reported
@ACTFibernet And it's not working today as well. Your internet is going down the drain. Every week it's causing trouble! You say you are 'looking into it' but there is no resolution!! On this twitter handle as well a bot is there only to provide standard response! Pathetic! Just PATHETIC.
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Mallikarjun Pitla 🇮🇳
(@MalikarjunPitla) reported
@ACTFibernet @ACTFibernetHYD Very very disappointed with the service, I have no internet every 2 days and that too when we are working from home, every time they say they will fix it permanently and every alternate day I have this issue of no Internet. 😡😡😡
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Rajeshwer Reddy Keshapally
(@RajeshwerRedd13) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC I raised multiple complaints in last 40days about internet not working but issue is not resolved. It's frustrating when we pay and get worst service. Reg mobile: 9849795424 Refund back our money if you guys are not able to fix it in 10hrs
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Ayushi
(@auc_2512) reported
@ACTFibernet Your customer care refused to give a proper resolution time. I was told that the matter is given priority however the technician is not even assigned to visit the area. I want this resolved ASAP.
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Ar. KiBo
(@architectkiran) reported
@ACTFibernet , u don't have capability to run a service with good internet connection. Shame on u ppl, I suggest none to opt for ACT for anything...
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Prasad Kilari
(@iamprasadkilari) reported
@ACTFibernet , my internet is down since afternoon who so I contact
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Nitin
(@DarkArtillerist) reported
Day 4 - No internet service and continuing the trend where the officials don’t call back the customer to address the issue! Third class service! @ACTFibernet don’t fool people with your ‘Smart Fiber’ ad. It is actually ‘Dumb Fiber’!
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soupytravelsworld
(@soupytravelswo1) reported
@ACTFibernet your contact person Bala for Orchid Whitefield is not even calling back and not replying . His number is +91 95132 04564. He even closed my ticket without resolution. Why do you have such unprofessionally working for you. My ACT Fibernet ticket no SR10263564399627
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Suryakalyanam Vikas
(@suryakalyanam) reported
@ACTFibernet i complained about no signal by morning,no response,each time suggest pull out the plug and plugin again, tragedy is neighbour actfiber signal is full,but my net signal was nill,both are from same box on poll.@ACTFibernet response also nill @nellore
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Ashutosh Verma
(@ashuakgec8) reported
@ACTFibernet @Airtel_Presence Airtel guys, I was on ARP, paid amount in advance & i have disconnected your connection because of your stupid and poor services, now you just refund my money for remaining months, you are failed vendor to keep your promises, stop making customer fool, we are very intelligent
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KY Reddy
(@KYReddy16) reported
@ACTFibernet Thank you for your response, was this a permanent fix? Or popup in a month? Did you identify root cause for this issue? chain of comments is evident that there are frequent connectivity issues.
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kumar ujjwal
(@kumarujjwal5) reported
@ACTFibernet your service is getting pathetic day by day.after paying so much still worst service.Raised complaint twice no improvement.
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Jitin Gupta
(@JitinGu49918680) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet I Contacted Your customer care and made payment for new connection of Rs 14146/- Now since then till now 29 Nov No response from Your Executive, They said not covered under permission so we will refund your payment but not yet refunded , is this the way ACT work.
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Vidhya Murali
(@VidhyaMurali75) reported
@ACTFibernet No response from your call center number 7288999999, don't think that you are doing a social service.
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Balaji Srinivasan 🇮🇳
(@Balajisrini77) reported
@ACTFibernet Act totally fedup with your services, still the issue is not fixed, have paid 6 month subscription for the plan that I have opted , but still the speed range is lesser than the actual plan and the internet connection is dead slow, ps:note, the reason why I opted for 300mbps is to
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Jitin Gupta
(@JitinGu49918680) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet No revert in DM , this is why I choose to post here only, Kindly help
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Abhijeet Pandey
(@Pandey87Pandey) reported
@ACTFibernet @ACTFibernetHYD The speed I pay is 30MBPS but what I am getting is not reaching even 20. What am I supposed to do. Keep paying you for bad service??
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Venkatesh
(@venkikalwala) reported
@ACTFibernet Worst network. I have raised complete a month ago no update and closing tickets automatically but no use. Internet is getting off when power goes off #actfiber #WorstIintermer
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Eshwar prasad
(@Eshwarp1602) reported
@ACTFibernet lacks ethics & professionalism, blunt reply from customer care, will not suggest to any one