ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (25%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Mumbai, Chennai, Jaipur, Alwar, Kanniyākumāri, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.

City	Problem Type	Report Time
Bengaluru	Internet	3 hours ago
Hyderabad	Wi-fi	1 day ago
Mumbai	Wi-fi	1 day ago
Chennai	Internet	1 day ago
Hyderabad	Internet	2 days ago
Jaipur	Total Blackout	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karthikeyan 🇮🇳 (@imSK_official01) reported 30 seconds ago

  @ACTFibernet I usually pay my bill exactly on due date for 150mbps, but everytime after the 2nd notification (well before the due date) the internet speed goes down to 10mbps. Well, this is a cheeky way to push the customers to pay their bill by limiting the speed.

• 
  Rajesh Mallela (@rajesh_goud576) reported 2 minutes ago

  @ACTFibernet it's been more than a week since I raised the refund request and no action from your end. What kind of hell service you were providing to the customers. SR10165836216685 Friends plz use jioFiber/airteFiber instead of this useless service provider in your area.

• 
  Karthikeyan 🇮🇳 (@imSK_official01) reported 5 minutes ago

  @ACTFibernet Did that basic checks but this happens every month, Once the bill is paid the speed boost up immediately as per the agreed plan. So, it doesn't looks like technical issue.

• 
  devendra Naik (@devendr73415902) reported 7 minutes ago

  @ACTFibernet This is the worst service I have faced with the act. If we select language kannad customers support executive talk in English Or hindi and if we ask for a kannad executive he says I will connect and disconnect our call.This is really bad experience...

• 
  namrta puri (@nmpuri) reported 10 minutes ago

  @ACTFibernet I had also called the service center to log the complaint and requested that the connection should not be disconnected on a wrong billing still you have the guts to disconnect 2/2 @jagograhakjago

• 
  Mari Muthu Raj (@mmrajmars) reported 10 minutes ago

  @ACTFibernet internet is not working since last Thursday .Imagine the work getting hampered during WFH. Not healthy to have frequent service interruption at least twice or thrice a month. Wonder if you have enough engineers to monitor/ensure continuous services. SR10365882140434

• 
  Shahid Jameel (@ShahidJ11803284) reported 11 minutes ago

  @ACTFibernet bloody **** internet service provider why every month we have to pay the money obviously not for this worst service.

• 
  Shantanu Jagtap (@tweeter____11) reported 13 minutes ago

  How your reps are working on floor or at home without having supervisor? That seemed like a big fat lie from the rep. I could also have re- opened the ticket why would I call the so called customer service team of yours? @ACTFibernet

• 
  Mike (@MichaelAnish) reported 14 minutes ago

  @ACTFibernet Please resolve my internet connectivity issue. I have raised SR10365895048414.

• 
  Shahid Jameel (@ShahidJ11803284) reported 21 minutes ago

  Guys don't take this internet connection they fraud with customer.@ACTFibernet

• 
  Bhaskar (@Bhaskar56695258) reported 23 minutes ago

  @ACTFibernet . I have a swift plan where till last month my speed was good around 40mbps .. now getting 10 to 15 maps..while raising the complaint they are saying to change the router , for this I have to pay for 6months again .why this info not provided before . Worst service I

• 
  Shantanu Jagtap (@tweeter____11) reported 25 minutes ago

  @ACTFibernet very poor customer service . Your reps on call blatantly says supervisors don’t work this time and can’t raise escalation ticket, call tomorrow. Do you approve of this? Money has been deducted but no payment showing and your lazy people can’t even describe the issue

• 
  B M SHARMA (@BBrjshsharma89) reported 26 minutes ago

  @ACTFibernet Still No response from your side. Very bad experience.

• 
  S (@mysty_girl) reported 29 minutes ago

  @ACTFibernet facing ping issues a lot. More than 130+ ping. Terrible network.

• 
  Suresh Babu (@Suresh_Sel) reported 32 minutes ago

  @ACTFibernet Still none called me! I'm ready to pay my pending bill. But, I got few promises from support engineers and that amount not yet replicated on the portal page. I need a resolution within few hours.

• 
  namrta puri (@nmpuri) reported 34 minutes ago

  @ACTFibernet This is simply unacceptable, i have paid 7 months bill in advance and you have disconnected the connection die to dues pending for a service which i did not even avail 1/2

• 
  Karthikeyan 🇮🇳 (@imSK_official01) reported 34 minutes ago

  @ACTFibernet I've DM the account number, By the way my network is still down from yesterday morning. Ticket raised SR10365886351784.

• 
  Nagendra Reddy (@Gnreddy1109) reported 39 minutes ago

  Dear @ACTFibernet , i have been observing since 6 months every month I will facing connectivity issues monthly wise for 10 times and i loss my business ..i didn't ever see these kind worst service in my life. below one is the one of sample.ticket no SR10265887829134

• 
  Nagendra Reddy (@Gnreddy1109) reported 39 minutes ago

  @ACTFibernet Worst service, don't choose the act and agent taking irresponsible

• 
  Shaikh Ateeque (@ateeq686) reported 46 minutes ago from Hyderabad, Telangana

  @ACTFibernet similar issue again....Your ACT Fibernet Ticket no: SR10165892223394 has been registered. Our team will ensure fastest possible action...

• 
  sanjay kalra (@sanjayk1105) reported 47 minutes ago

  @ACTFibernet Though I have made payment as per schedule, still my internet is disconnected despite my request against it. This is despite being regular customer.

• 
  prasadkalva (@prasadkalva) reported 49 minutes ago

  @ACTFibernet Your ticket SR10265893293249, SR10265893010617 above are the tickets raised by me Issue is charged me without informing and customer care people are disconnected the call, name Pichika pooja

• 
  Jas (@classicjsg) reported 51 minutes ago

  @ACTFibernet Hi, I've taken a subscription of Act Storm (300 MBPS Connection) and in the last few days, despite repeated complaint, they close the ticket without addressing the issue. What do you suggest I should do?

• 
  Shantanu Jagtap (@tweeter____11) reported 51 minutes ago

  @ACTFibernet very poor customer service of Act reps. On call they says can’t escalate the issue, call Tomorrow. Supervisors don’t work at this time and you guys send me email@of account suspension when I have paid my bill but it not showing up from your side. Very very poor CS

• 
  Mari Muthu Raj (@mmrajmars) reported 52 minutes ago

  @ACTFibernet I’m not located in remote location… not getting the issue resolved with in 24 hours is very much disappointing and making me to think to go for discontinuing your service

• 
  Anand Bharti (@bhartianand) reported 53 minutes ago

  @ACTFibernet your service is worse than government offices. Please fix it. It's been 2 days and no resolution. This is the reason people are moving to different service providers, Even I am going to.

• 
  Ashtag Ashish 🇮🇳 (@ashishbooms) reported 55 minutes ago

  @ACTFibernet Internet not working plz do the needful. Ticket no. SR10365890089194

• 
  Shekhar Naik (@ShekharNaik1060) reported 55 minutes ago

  @ACTFibernet I just called your customer care center someone received the call and started to speak in English but i selected kannada but they don't know kannada, i aksed to transfer to kannada executive they said ok then disconnected the call, this is very bad service.

• 
  Moiz (@moizuddin57) reported 58 minutes ago

  I want to remove as soon as possible act fibernet internet connection customer care service is too bad helpless didn't get a proper response from them just waste of time to take connection @ACTFibernet remove the connection.

• 
  Nityananda Rao 🇮🇳 (@nityarao1947) reported 59 minutes ago

  @ACTFibernet When you r going to fix the issue? It’s less than 10KBPS? You promise consistent 100MBPS. Fix it or pay back the money.