ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 1 hour ago |
|
Hyderabad
|
Internet | 8 hours ago |
|
Bengaluru
|
Internet | 9 hours ago |
|
Hyderabad
|
Wi-fi | 16 hours ago |
|
Chennai
|
Internet | 22 hours ago |
|
New Delhi
|
Internet | 24 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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R G Shubham (@RGShubham2712) reportedI made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Worst service @DoT_India
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Somrat Dutta (@duttasomrattwt) reportedSomething is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service!
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Gururaj Sankh (@GSankh) reported@ACTFibernet I have cancelled the request of my disconnection. I want to speak to some senior responsible manager in Act who can address my small issue
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Ashfaq Ahmed (@ashfaqanns) reported@ACTFibernet I have a very bad experience with the Installation of my new connection. Internet is not working from the time it has been installed
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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😆👉🌶🙏 (@dabhandz28) reported@ACTFibernet I registered a complaint this morning (Ticket SR11780598482514) but have not received any solution. The responsible person is not answering calls. This delay has wasted my time and money. Please resolve the issue immediately. @FiberAct
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Varun Gupta (@varungupta3009) reportedUnbelievable incompetence from @ACTFibernet. Down for 48+ HOURS because a technician disconnected my active line while disconnecting a neighbour's connection. Now they claim they can't fix it because they "need permission to move the junction box."
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Manish Periwal (@mperiwal14) reportedAsked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD
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HinduRastra (@priyank94822065) reported@ACTFibernet What about the situation when you employee is threatening me to kill me? Will @ACTFibernet will be responsible for the same if any theft happens of any unfortunate incident either happens with me or my family?
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @FiberAct my worst decision was choosing you. I recently shifted to a place your employe is fooling me around not picking my calls and he has taken 500 rs at the time of registration from me said he will return it. Please take action, i dont want your connection now
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Tahir Shariff (@tahirshariff793) reported@ACTFibernet TICKET# SR10280623693714. Intenet not working since last 2 days no response from Support. FIX IT SOON @ACTFibernet
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Unable login with my account
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RC (@rcmaa) reported@ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this
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crest (@N0PE_ALlTE) reported@ACTFibernet it's been 2 days since we raised a request for relocating my Act connection in Hyderabad SR10180566938884 est date of resolution was given as 4th June 2026 as reflected in the App but there's no response from Act since then. Please help asap
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GA (@rashtrawadime) reported@ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest
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Srinivas Konduru (@srinikonduru) reported@ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934
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Ted Mosby (@TheICP108) reported@ACTFibernet I subscribed to a 3-month plan and have already paid for it. Why am I getting bills and payment reminders before the plan end date? Stop sending unnecessary billing notifications. I'm sharing my account number via DM. Check the account, fix this. @ACTFibernet
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ɱ૨.Nickk (@neelnihal1) reportedWhat pathetic service you are providing me Act. Daily internet is getting cut from past two weeks and im daily calling Act customer care but no response. Technician closing ticket without resolving.I need resolution pls help Contact:8939779208 @ACTFibernet
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Harsh Chaudhary 🌞 (@Harshkitweets) reported@ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598
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GA (@rashtrawadime) reported@ACTFibernet It is more than 12 hours since internet is not working, do you think this should be acceptable
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Sridhar (@sridhar_gemini) reported@ACTFibernet Please refund the 2 months money which will be with you, I don't think you can provide a resolution.
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sudha umashanker (@sudhaumashanker) reported@ACTFibernet internet not working since yesterday Complaint registered and you promised action.Problem persists
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Ravindra Pal singh (@silentjackle) reportedI WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet
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yogesh sharma (@Yogesh_mr7) reported@ACTFibernet the internet is not working
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Punit Dashottar (@dashottarpunit) reported@ACTFibernet The service is Horrible they can't handle the business don't have resource on The ground
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mrinmoy biswas (@mrinmoy59936493) reported@amitmath @ACTFibernet why its such a recurring issue with your internet ? Y cant u give a proper sustainable resolution?
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Saumyajit Guha (@samjoy10) reported@ACTFibernet is the worst, most #unprofessional #cheaters #ignorant I have paid for an upgrade 2 weeks ago and nothing has been done. Your local guys are not responding to calls @JioCare @airtelindia
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ajay kumar (@ajjukumarcse) reported@ACTFibernet 1/2 @ACTFibernet Ticket #SR10780641795744 was raised because my internet has been constantly dropping throughout the day, severely impacting my work. A technician assured me the issue would be fixed, but the experience has only become more frustrating.
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Dinesh Palnati (@_palnati) reported@ACTFibernet Same automated replies. Same outage. Nothing changed, @ACTFibernet, customers need a resolution, not a response template.