ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Chhindwāra, Chennai, Mumbai, Bengaluru, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, Bhubaneshwar, Delhi, Kanpur, and East Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Internet | 7 hours ago |
|
Chhindwāra
|
Internet | 19 hours ago |
|
Chennai
|
Internet | 21 hours ago |
|
Mumbai
|
Wi-fi | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Chennai
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Mohammed riyaz ali (@Mohamme16541905) reported@ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice
-
Pramod Halbhagal (@PramodHalbhagal) reported@ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service
-
Seeker (@seeker0321) reported@ACTFibernet @ACTFibernet I called and told support I don't need connection anymore, I'm going with other provider, help me to get my refund ASAP.
-
Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I have disconnected the connection due to inefficiency from your side to fix it @ACTFibernet Why hasn’t there been any information about the refund yet?
-
🏴☠️Kaushik🏴☠️ (@peteragon) reported@ACTFibernet Ticket no: SR10381578339054 was created 7 hours, still work has not yet started, and I am suffering without any internet for past 7 hours! Please fix this asap!
-
Naresh Negi (@NareshNegi_real) reported@ACTFibernet I already saw it and the folks came last night and still haven't fixed the issue. Shame on you guys to provide such pathetic service and support. No one in ACT cares about the customer. None of you have tried to reach out to understand the issue. Just msging here doesn't help me.
-
Suman (@hellmogamboo) reported@ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.
-
mahesh kumar (@maheshkumar2030) reported@ACTFibernet without activating my account how you are disconnecting my connection Dear Customer, Your ACT A/c:109245880079 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET
-
Mailsami (@paalpayasam) reported@JioCare @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet I urge you to disconnect immtly & refund the security deposit at the earliest
-
raaj (@dabaravayan) reported@RevanTalks @ACTFibernet Using jio 399+tax 30 mbps and act 575+tax 75 mbps plan no issues in both but if there's a downtime of more than 2 days act will add 2 days extra in our existing plan nothing of such sorts in jio
-
Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD I will be moving onto a better service provider and stop using ACT going forward from next month. Sick of the ****** service you guys provide with no solution nor fixes.
-
ben abraham (@benabraham2) reported@ACTFibernet since the day I have got act I have logged complaint multiple every now and then it stops working
-
Bharath Kumar (@Bharath__badass) reported@ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?
-
Avinash Meka (@MekaAvinash) reported@ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.
-
Shahenshaah (@shahhensshah) reported@ACTFibernet How many months will you take to close the issue?? Are you dumb? @ACTFibernet
-
Haiku (@riceofsushi) reported@ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence
-
Sherlock (@thesherlocker) reported@veelesec @ACTFibernet Ah yes, the good old deleted forum solution
-
Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I haven't got a resolution in 4 days, not sure what resolution you are talking about now.
-
Common Man (@leosign327) reportedDear @ACTFibernet please react for service complaint!!!!
-
Abhishek Gattin (@abhishekgattin) reported@JioCare This is the same update from last 18 days. @ACTFibernet is already up the game with customer concern:)
-
Shiva T (@MBDTshiva) reported@karthiktweetzs @ACTFibernet Same issue 🫠
-
rvaidyanath (@rvaidyanth) reported@ACTFibernet - Hi Guys - This service is Worst. I was asked to make payment by Gangadhar Patil and told 24 hours installs. Next day he does not come. Sends msg delaying it three times and at 7.30 tells it will be done on 13 Aug. Not taking calls and spoke support - no resolution
-
Agnidipta Hom Roy (@agnidipta_AHR) reported@ACTFibernet @DoT_India Other than that customer priority is your last option is what I understood, when I needed the internet connection the most, you people don't even care and you're asking me to wait for so long. Even the days you fail to provide service, you should refund our money, which you don't
-
Enu_Gotthilla (@VijayarajB) reported@ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?
-
Prerana (@003Prerana) reported@ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When is my internet going to be fixed?
-
Ajay Kumar S (@SoleilFils) reportedBeen couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!
-
ANMOL LAKHMANI (@ANMOLREY619) reported@ACTFibernet I have a wifi connection in my house of your company and have raised complaint regarding internet issue from aost 30 hours still nothing is resolved and the way technician is talking to us is damn rude.. I have wfh and I might lose my payday just coz of it.. Pls look
-
Shirish Kk (@shirishkkIFA) reported@ACTFibernet SR10281600161194 Facing disruptions from morning 10.15 am…No resolution yet either be responsible or respectful to customer…called to enquire to this number +91 91212 12121 at 3.25 pm and person was very horrible shame in ur service and customer service …Pathetic
-
iYappan kRishnan (@jeeves_k) reportedI had Tata Fibernet and was expecting bit better service I have shifted to ACT @ACTFibernet Now they are proving my decision is wrong from the day one. False commitments, fake resolutions, disconnect the call if customer keep complaining more. I regret choosing ACT now
-
Ajesh (@ajesh_ashok) reported@ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.