ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Hussain
(@PR0UDINDIAN) reported
@ACTFibernet Please fix it asap ...... WFH now
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Hari B Kurup
(@haribkurup) reported
from
Rājendranagar, Telangana
@ACTFibernet @ACTFibernetHYD my name is spelt incorrectly in your system & I need the bill as proof for some work. Informed one of your executives over call but no correction has been done. How come despite providing PAN/Aadhar the spelling isn’t entered correctly? Please help.
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Ravi
(@ravikantbhatt) reported
@ACTFibernet you internet is down yet again man, whats wrong with you guys? Earlier I complained about low speed , so you respond with this , that is no internet. On a serious note can you please refund my money and take back your connection.
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Sarbjeet Singh
(@sarbuppalg) reported
@ACTFibernet No solution till now same story. No body call me or contact me for installation. Request you kindly cancel my request for new connection. Waiting from last 5 days.
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ಮುಚ್ಕೊಂಡು ಮನೆಯಲ್ಲಿ ಇರಿ
(@akki_r0tti) reported
Hey @ACTFibernet how to cancel the Act internet plan.. what is the procedure please.. Your service is complete ****
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V.Chaturvedi
(@vivekanand149) reported
Looting money on the name of fast internet, and providing the worst service possible...thy name is @ACTFibernet in a city like Bangalore. You can't talk to their c.r!! they always disconnect or put you on hold forever! Cant downgrade plan! 😙😌
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Raghavendra
(@Raghavendra1851) reported
@ACTFibernet my acnt no:112000001605 I've paid my due and I'm not able to use internet, please solve my issue
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Aakash Sherwal
(@Mindbfrmatter) reported
@ACTFibernet It's the third day now that internet is not working. No update on anything being done to resolve the problem? What kind of service is this? I want a refund of my plan for 3 days and hope you fix the connection soon before I shift.
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Praveen Nair
(@46_nair) reported
@ACTFibernet I received a call from the technical team from Chennai and he agreed to escalate the issue to the concerned team yet I have not received any response or have been contacted. I had an issue again on Wednesday and the field engineer attended to it and the ticket was closed.
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RAM GANESH
(@RAMGANE34263697) reported
@ACTFibernet It’s been resolved but still not happy with delayed service over a minor defect
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uday sai pillalamarri
(@UPillalamarri) reported
@ACTFibernet this is the worst broadband in terms of service and reliability. It's been two days since I lost my connection. This is the 5th time I lost the connection in last 2 months. Every time it took not less than 3 days to restore the connection.
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Ravi
(@ravikantbhatt) reported
@ACTFibernet Hey you ,it hasn't been even 24 hours and your internet service has gone bad again. Whats the problem with you guys? This is the 5th time this is happening. Are you selling a service or you are making a fool out of us.
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Simer
(@SimerSingh97) reported
@ACTFibernet @amazonIN i made the payment via Amazon pay on 15th Oct, 12 :14 am, and it was approved. I even received the transaction id for that, but it got rejected on your application. I've already raised complaint 3 times, and no response yet . Please look out into this.
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Vihari
(@noone12087) reported
@ACTFibernet @Airtel_Presence I'm really looking forward to get new connection of broadband because my service provider isn't responding to my issues can you send me your plans? And how much time to install? @airtelindia Act I like an complete refund including installation charge
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Aakash Sherwal
(@Mindbfrmatter) reported
@ACTFibernet No one has contacted me still. You should atleast inform the cause of the problem & resolution time to your customers at the earliest.
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Mr.Jabardasth
(@Srirama50290172) reported
@ACTFibernet My AC 101460536277. Frequent Net Disconnect Problem. I Want Refund, I Will challenge in Consumer Court.
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Ravi
(@ravikantbhatt) reported
@ACTFibernet I wish your internet service was as prompt as your Twitter handle .
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Vinod Patil
(@vinodpatil31) reported
@ACTFibernet ACT Digital cable TV services are not working at crucial time, Today is IPL final and your services are down,Fed up with your services,Account No 11461005,What Kind of services u provide in Bengaluru? @TataSky Be ready I will port from ACT digital,@Balamalladi13
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Durgesh N Nagarkatte
(@durgesh81) reported
@ACTFibernet why is it impossible to reach your customer service?? I had to raise a tech issue for someone from Act to call me. After realising I had a customer service issue, he said I will have cust care call me. But no calls. Is there any active helpline number??
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Raakesh Raaki
(@im_raakeshraaki) reported
@ACTFibernet I'm struggling with you guys really got a basic plan first and now switching to other plan then you say router not supported what kind of service you're providing now asking me to change the router you won't replace even its within 3 months
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Hussain
(@PR0UDINDIAN) reported
@ACTFibernet internet stopped working again... Why the hell internet stopped working every few days .. can you give the permanent fix .... And I am in middle of my office shift now can you fix my connection asap now
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Kaѕнιғ Rk
(@wkashif842) reported
@ACTFibernet I'm an act fiber user from 5+ years. Since 2019-21 we always faced fiber cut issues. Now again at our new home just today we newly installed fiber net box and someone cut the fiber of our internet. It's ridiculous how long we have to suffer? user id : 101632220762
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Live Automation Experts
(@LiveAutoExperts) reported
@ACTFibernet It was not resolved. You are purposefully trying to close the tickets without resolution. @ACTFibernet. Worst customer care service.
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Vasudev Choudhary
(@vcvasudev) reported
Please don't take new connection with @ACTFibernet becs one of the pooooooor support team.
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Sakshi
(@SakshiThukral2) reported
@ACTFibernet Hi.. can someone help.. my fiber net is down since yesterday and no one has come to check even after complaint registered. I m on wfh and its impacting my work please help. @ActfiberC
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rithi
(@UnluckyRithik) reported
@ACTFibernet ur net sucks SR10163268700474
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Praveen Nair
(@46_nair) reported
@ACTFibernet However, as I have been stating that I will not renew my subscription this time until I receive a reliable resolution. My subscription due date was today but I have not renewed my 6 month plus I month plan due to no response. Please don't slap late payment charges due to delay
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Sandeep Kumar
(@Sandeep52039255) reported
@ACTFibernet Sometimes I am getting messages and mail regarding service ticket creation even if I don't rise any service ticket through phone or ACT app. Is it an indication of hacking of my ACT internet account? My registered number is 9581384428. Please look into it.
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Vihari
(@noone12087) reported
@ACTFibernet second day without net no response from your side no call worst service
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Vasudev Choudhary
(@vcvasudev) reported
@ACTFibernetHYD @ACTFibernet dear Act, last 4 days my internet is not working and for that I have raised the support ticket as well. And even your support team is also not giving proper solution. It is one of then bed experience with Act fibernet support tck SR10263253339724