ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 13: Problems at ACT
ACT is having issues since 03:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Visakhapatnam, Jodhpur, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 2 hours ago |
|
Hyderabad
|
Internet | 3 hours ago |
|
Chennai
|
Internet | 11 hours ago |
|
Hyderabad
|
Internet | 12 hours ago |
|
Visakhapatnam
|
Internet | 14 hours ago |
|
Jodhpur
|
Wi-fi | 20 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vish (@nomadpromax) reported@ACTFibernet hey internet is gone for light showers. Can you fix it asap? SR10180714311944 for reference
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Harshith pspk (@harshitpspk04) reported@ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response
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Kailash Kumar (@kailashk28) reported@ACTFibernet Waited again for 20 mins and after my call queue came one call went silent for 5 mins. Never buy ACT their support js worst. @ACTFibernet
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vunnadhi okate zindagi (@TelanganaitesTr) reported@ACTFibernet @ACTFibernetHYD pathetic connection and extremely poor customer service I have raised my ticket for internet connection issue and it’s been 36hrs no resolution yet and no one’s bothered to care about. Please avoid ACT fibernet. Ticket no: SR11580657156094
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet And it's down again just with 3-4 hours. Please refund my money. I will opt for another provider. This is not how I want to use with daily issues
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎
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Sumit kumar (@Frxtrot007) reported@ACTFibernet this is the worst internet provider. Absolute waste and pathetic. 12 hours since I registered a ticket as my internet wasn't working. TAT was 7:30 pm still not resolved. No way I can contact customer care now. Definitely won't renew this ****** connection again.
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🍉 | Prasad | ಪ್ರಸಾದ್ | ಘನ ನೀಲಿ 💙💙| 🍉✊🏽 (@Manjina_Hani) reported@ACTFibernet I have changed from single modem to mesh plan last month. Service engineer was supposed to connect both modems through cable but he just connected through WiFi. I complained about the speed dropping. He was supposed to visit and resolve it but have not visited.
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Krishna (@krishnapanjimar) reported@ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.
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Krishna Mohan (@krishmon29) reported@ACTFibernet And am surprised your executive says it might take 24 hours for resolution. Which would mesn I get some 1500 mails by then @ACTFibernet
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet Could you confirm if the connection will be restored today - I have created the service request 4 days before
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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Ted Mosby (@TheICP108) reported@ACTFibernet I subscribed to a 3-month plan and have already paid for it. Why am I getting bills and payment reminders before the plan end date? Stop sending unnecessary billing notifications. I'm sharing my account number via DM. Check the account, fix this. @ACTFibernet
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Mithun M (@Mithun146) reported@ACTFibernet Internet outage in Ramamurthy Nagar, Bengaluru since morning. Multiple support calls made, but no resolution or meaningful update so far. This level of service disruption is unacceptable, especially for customers relying on the connection for work. #ACTFibernet
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thunder⚡flash (@Shubh_akar06) reported@ACTFibernet is the worst service provider ever, week back itself I bought there fiber network since then I'm facing issues yet no-one is responding service & engineering are so arrogant they don't reply nor takes your calls.. I'm regretting now
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𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reportedHey @ACTFibernet the internet is down for a while now no action taken yet and i tried contacting your customer care but there is no response This is the 2nd time in a week now Please act immediately
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karthik valluri (@vamsivallurik) reported@ACTFibernet I will await resolution on this. Thanks
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kamalraj (@kamalclassic1) reported@ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr
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Raghav (@raghuv_here) reported@ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?
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Sachit Bhat (@SachitRidesAway) reported@ACTFibernet it's been almost 16 hours of my internet not working, and I haven't gotten one single call from them. I want to remove my connection.
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Bala Raghavan (@shabadkichot) reportedScam scam @ACTFibernet @ACTFibernetHYD it's been 72 hours and no resolution! Appalling service! Such bad costomer support! One of the worst internet services. It seems like I need to get them to respond and plead with them! ID: SR10180688521974
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Nagachandu (@nagachandu28) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD It's been two days. No proper response yet. Worst service
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pinnintyvasu (@pinnintyvasu) reported@ACTFibernetHYD @ACTFibernet My Account still reflecting the same Rs. 800 overdue? You teams are just busy closing the tickets but not solving the issues? Can anyone take responsibility and close it completely? Or I will close the issue by closing the account i think then we would completely close the issue
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Pushpa (@PushpaMuthyam) reported@ACTFibernet 45 days. 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc 101799520914. When do I get my money back? @jagograhakjago
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mrinmoy biswas (@mrinmoy59936493) reported@ACTFibernet @amitmath i am patient..waiting for resolution..nobody came..it was showing will resolved on 9th...now showing will resolved today
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Pushpa (@PushpaMuthyam) reported1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF
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Rahul (@rahulpoddar77) reported@ACTFibernet Issue is there again by the way, there is a new cut every day and your engineers have no clue and zero proactiveness from your side
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RC (@rcmaa) reported@ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this
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BVasuB (@BVasuB1) reported@ACTFibernet Really disappointed with the service. SR 10180698883604 still unresolved. Facing issues with the network.
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Bharat Agarwal (@honestconsumer7) reported@ACTFibernet there was no follow up since morning, earlier when i had @airtelindia broadband they used to resolve issues within an hour.