1. Home
  2. ❯
  3. Companies
  4. ❯
  5. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 60% Internet (60%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Jaipur, Delhi, Chhindwāra, Bengaluru, Chennai, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Hyderabad Wi-fi 3 hours ago
Jaipur Internet 4 hours ago
Delhi Total Blackout 18 hours ago
Chhindwāra Wi-fi 1 day ago
Bengaluru Internet 2 days ago
Bengaluru E-mail 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • myselfmaran
    பித்தன் பிதற்றல் (@myselfmaran) reported

    @ACTFibernet I subscribed the entertainment pack at evening 6:30 pm. I informed to support team they told it will be active within 1 hour. Still nothing to activate. Actually your support team working like this way

  • GunturuBaji
    Baji Gunturu (@GunturuBaji) reported

    One of the worst worst worst worst internet services is ACT in india @ACTFibernet @ACTFibernetHYD

  • HindustaniBhar4
    Hindustani Bharat (@HindustaniBhar4) reported

    @ACTFibernet prospect ID 102803434394, it's been more than 24 hours of the payment for new installation but no one called and helped, contacted 6-7 times customer support but no resolution provided. Why do you promise same day installation? Disappointed

  • YogeshK86286
    yogesh yadav (@YogeshK86286) reported

    @ACTFibernet more than 5 days are over still not working internet proper way

  • VishalS52110929
    Vishal S (@VishalS52110929) reported

    @ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..

  • RaunakT28403139
    Raunak Tiwari (@RaunakT28403139) reported

    @ACTFibernet SR11880411941024 this is my service request, and there is no update on this, I called the service guy as well, they told me that there is no service request raised as of now.

  • jat_vikram47
    vikram choudhary (@jat_vikram47) reported

    “@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet SR10180282297951, SR10180178514135, SR10180136488710 All tickets close abruptly without any resolution. Kindly reopen tickets @DoT_India

  • vanam_kiran
    Kiran Vanam (@vanam_kiran) reported

    @ACTFibernet Still now no one has fixed the issue. It's been 24hrs I have escalated and issue was raised last 10 days back. How many days you want to fix this issue? #Noactfibernet

  • mvnraju_undi
    Narasimha Raju (@mvnraju_undi) reported

    @ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.

  • pelanebaat
    Pelane Baat (@pelanebaat) reported

    @ACTFibernet Look for permanent solution

  • URanasaria
    Utsav Ranasaria (@URanasaria) reported

    @ACTFibernet Pathetic Service Response. Raised ticket on May 21, issue to be solved May 22. Automatic change of resolution to May 23 & now to May 24. Service Engineer doesn't pick the phone as usual. Disgusting service levels. Planning to throw my router out & disconnect service.

  • Ramesh_rao_ragu
    Ramesh Rao (@Ramesh_rao_ragu) reported

    @ACTFibernet @ACT_Issues @FiberAct No internet for last 24 hrs there is no major outage. Still unable to fix . No response. Worst ever customer service. No field agents to answer. Ticket no : SR10880328959624

  • anandvijayan
    anandvijayan (@anandvijayan) reported

    @ACTFibernet i renewed my connection for 6 months . Not able to access as it says password wrong . Really irritating time to change . Anand Vijayan 10567115 . I am 10 year old customer

  • Bhandari_Aujas
    Aujas.Bhandari (@Bhandari_Aujas) reported

    @ACTFibernet no internet from 12.05 pm, second fault under 20 days(fault complaint on 03 May as well)very pathetic service by ACT fibernet, resolve the issue asap

  • creativedeepak
    Deepak Raghuraman (@creativedeepak) reported

    @ACTFibernet No internet for past two days. ETR not updated yet. Telling contradictory lame reasons but nothing happened to solve the issue. Looks like #act has lost it's value. Time to switch to @Airtel_Presence or @jio_fiber Shared complaint details in dm.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    Everyone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.

  • rcpiyush
    Piyush Chowdhary (@rcpiyush) reported

    @ACTFibernet placed a request to change my plan around the 15th April and it has been more than a month but my plan has not changed. Shows the kind of service you guys are providing. Ac- 123794240318.

  • BalakrishnanR
    R. Balakrishnan (@BalakrishnanR) reported

    Yet to see a customer service support worse than @ACTFibernet .they call. Then send a “happy “ code. Unresolved . And after ten minutes they send a message “resolved”! Dont ever subscribe to ACTFibernet.

  • Jashwanthkc0207
    Jashwanth (@Jashwanthkc0207) reported

    @ACTFibernet My internet has been completely down since yesterday 3 PM. Raised a complaint but no resolution or proper update yet. Terrible experience. Account ID: 101775865204 / Ticket No: #SR10180379508324. Please look into this urgently. @ACTFibernet

  • RGShubham2712
    R G Shubham (@RGShubham2712) reported

    @ACTFibernet Well it has just been over a week now and my internet is down again. @ACTFibernet just let people know you are not worth it and let them explore other vendors. Such a pathetic service and then these engineers don't take your call on time. I will be discontinuing this month.

  • BarickDevojeet
    profit & sL (@BarickDevojeet) reported

    @ACTFibernet Its no use it showed it will be resolved yesterday and now it shows it will be done today. i cant even talk to your customer care.

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet My work hrs is 9:00 to 17:00! Would you reimburse my one day loss of pay?? As you claim the service restoration to happen around 19:00 .. i request you to treat this on priority..

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @ACTFibernet Thanks Appreciate your help. Please erase my contact details from your records so that no one from act can use my details. 🙏

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    Exactly 63 HOURS of total service blackout! @ACTFibernet @ACTFibernetHyd raised ticket SR10180393093524 on 22 May 4:45 PM Account: 101709621046. Your tech ignored 100+ calls. Your system keeps auto-generating fake deadlines while breaking TRAI’s order

  • sevtamatarface
    your_worst_nightmare (@sevtamatarface) reported

    @ACTFibernet I left Bangalore permanently on 16th Feb. I had given notice almost 1.5 weeks back to take away the router, but you did nothing!! Since that day y'all are bugging me for returning the router. Not my problem. Stop harassing me otherwise I'll lodge an FIR against u

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Never see such worst service.. It’s been 3 days payment is done.. no Proper response from your side

  • bala_ksk
    Balasubramanian K (@bala_ksk) reported

    @ACTFibernet Third consecutive day of no internet. Customer service is giving false commitments on resolution time. My SR Number is SR10280317284284. Time to switch to a better provider? 😠 #ACTFibernet #ACTBroadband #PoorService

  • MkChethan
    Chethan (@MkChethan) reported

    I lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider