ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Bengaluru, Chhindwāra, Hyderabad, Kanpur, Chennai, Coimbatore, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Kolkata, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Internet | 7 hours ago |
|
Bengaluru
|
Internet | 11 hours ago |
|
Chhindwāra
|
Internet | 12 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
|
Hyderabad
|
Wi-fi | 24 hours ago |
|
Kanpur
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MK Samy (@Muthuk0103) reported@ACTFibernet Pathetic customer support. Neither getting support from your ground staff nor your systemised customer support. The beauty is unable to land to the customer service agent in your customer care numbers. Thumbs down 👎 0.5/10 on your after sales services.
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Unnai Kelai (@prasdbZ) reported@ACTFibernet hello!! It's been 3 days since the internet connectivity was disrupted. No proper response. Waiting from morning but the support person still has not arrived! @chennaiactfiber
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𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported@ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.
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prasant sharma (@prashantvats_px) reported@ACTFibernet The ETR was initially set for 10 AM today, but the ticket has not yet been assigned. Now ETR is revised to 9 PM. Request u to take immediate action, rather than advising patience. If resolution is not feasible, would appreciate the termination & refund of the associated charges.
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Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported@ACTFibernet Am genuinely a loyal customer. Not for your service but for escalation. Every month first week i have to raise a ticket to your team to fix my internet for which am paying. Do you guys have any shame? Are you really a brand or “Local Garage”? SR10181428844184
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Uday 😛 (@Saibrahmam5) reported@ACTFibernet anyone considering this. save yourself the frustration. Choose @Airtelxstream4 or @jio_fiber instead. Their service and customer support are far more reliable than this pathetic experience.
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BRP (@brpAndhra) reported@ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports
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Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported@ACTFibernet The issue is still open. Kindly connect with the technician and let me know the current status honestly. Either you guys have not planned for this rainy season properly and are shortage of man power or just straight incompetent. Kindly take a look into this urgently!
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Mirza Imran (@mirzaimran158) reported@ACTFibernet Hi Support Team, SR10181329999359 has been taking longer than expected. From 3 days i am following with them no one is approached to address the issue. Please expedite
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Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported@ACTFibernet Hi will it be taking around 5 days to resolve the issue !!! Pathetic reply
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Harsh N Patel (@HarshPatel5940) reported@ACTFibernet @ACTFibernetHYD Internet not working Issue pending for more than 1 week. Contacted support, 3 engineers, sales person, team leader & issue manager - no resolution. multiple tickets are being closed without an physical check or asking customer. engineers asking why are you re-opening ticket when internet is clearly not working. This is peak patience, please allow me to contact to an manager or someone who takes care of kellys,kilpauk chennai division... customer care folks just hang up the call, i have proof regarding this. please help or give my money back
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Ravi Teja Sunkari. (@saradagakasepu4) reportedHello @ACTFibernet @ACTFibernetHYD internet is not working at my place since last night ..No proper response to my complaint..!! Don't you guys have shame to bill for 30 days when you are providing services only for 28/29 days in a month ?? Worst internet service provider in recent times..#JustAsking
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.
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Mithil Khanter (@mithilkhanter) reported@ACTFibernet Ya right how is that everytime you require 2 -3 days to solve a problem ?
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Achal Gupta (@achalguptaaa) reported@ACTFibernet If your highlighting doesn’t resolve my issue in next 48 hours then I will show you what highlighting is by complaining to consumer court and make you pay for damages to my property and mental agony
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tejeshtej (@Tejeshpolavara1) reported@ACTFibernet Is this the way you treat the customers...I want this issue solve as soon as possible...
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Vijin C J (@cjvijin) reported@ACTFibernet My complaint no is SR10381474176154. i facing internet issue every alternative day...its taking more than a day to fix this issue. how will people work with this kind of net work issues
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet no internet dunce 6 hours. Unable to contact you in your app. Register this complaint and do the needful. 9445125725
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UtdBake21 (@quietsignalhz) reported@ACTFibernet So after clearly mentioning that I want my service to be deactivated from 1st Aug 2026, you have gone ahead and deactivated it from today, leaving me stranded in the middle of a working day. I have absolutely no words for you guys. The worst possible ISP in India.
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Zodiac 🔱 (@Zodiac__15) reported@Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!
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Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch
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Akash (@akash_8a) reported@ACTFibernet ₹117 late fee despite paying on time, while your service was down for 5 days with no compensation. On top of that, I’m unable to connect to customer care. You’re quick to charge customers but unavailable when support is needed. Reverse the 117 charge
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Pranav Pethe (@Eminence01) reported@ACTFibernet @ACT_Issues You really need to get your act together.. from being so dependable, we have had almost 5 outages in the last 3 months of a few hours everytime.. Address - Prestige Sunnyside Elm, Bangalore 103 with no permanent fix!!
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G. Sundarrajan (@SundarrajanG) reportedI am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !
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Sahil (@being_sahil07) reportedHey @ACTFibernet I have raised an issue yesterday of misselling of the product to me I got a call yesterday rather than giving me a solution ur executive was trying to cover the mistake and today I have received the mail that it is resolved need your immediate attention to this
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Trying to be a better man (@tchettia) reported@ACTFibernet My router coverage is not enough throughout the house. Please fix it.
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Radhika Harishanker (@radhikaharish) reported@ACTFibernet Now it is nearly 4 days since the internet is down This is not acceptable please resolve this immediately
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srikanth rompally (@srikanthro38805) reportedWorst service please refund my amount @ACTFibernet
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MOHANA PRIYA (@mohanapriyare) reported@ACTFibernet There are more technicians are here but no response its a cable problem in stright to my street end nonone visited and one day went today is sunday today also you wont clear can I claim these days an extra? Because you wasted and i used my mobile internet
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Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet @ACTFibernet The pathetic quality of service is at display again, there's no internet and ETA to fix it by 1 pm has elapsed again.. if there was competition to be come worlds worst ISP you're KILLING IT