ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (28%)
- Total Blackout (10%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Jaipur, Madurai, Chennai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 14 minutes ago |
|
Chhindwāra
|
Internet | 6 hours ago |
|
Bengaluru
|
Wi-fi | 7 hours ago |
|
Bengaluru
|
Wi-fi | 12 hours ago |
|
Bengaluru
|
Internet | 12 hours ago |
|
Chhindwāra
|
Internet | 13 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Piyush Chowdhary (@rcpiyush) reported@ACTFibernet placed a request to change my plan around the 15th April and it has been more than a month but my plan has not changed. Shows the kind of service you guys are providing. Ac- 123794240318.
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.
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rajusekh (@U1Raju) reported@ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)
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vikram choudhary (@jat_vikram47) reported“@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet
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Telugu Cinema Fan (@cinemababa) reported@ACTFibernet hi submitted a ticket on 10 may, as internet is not working, no response till now. I already lost one working day. SR10180212150234
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Balaji (@BalajiSpectat) reported@ACTFibernet Simply seeing ETR in app and changing automatically without any proper status doesnt make any sense. Is it maintainence? Line issues? I need proper update so that I plan and look for alternatives to manage. Expecting proactive customer service communication. #frustatingACT
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.
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Mohit Tiwari Kashyap (@mohittiwarik) reported@ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet Issue resolved. Thanks. Please make it quicker next time.
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BETTA FISH HYDERABAD (@FishBetta81598) reportedHey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? Resolve this.
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vikram choudhary (@jat_vikram47) reportedHey [#ACTFibernet] Brother please fix the internet ASAP 😭 WiFi has stopped working and my patience is also about to stop now. What exactly are we paying for? #ACTFibernet #InternetDown
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Amit Kumar (@satyiki90) reported@ACTFibernet I am not able to login to Act app how will you update??? All issues due to your sales representative ‘Kavitha V’ updating wrong mobile number and then giving fake commitments of issue resolution and now non responsiveness.
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Amit Kumar (@satyiki90) reported4. Due to this not able to login to app to track anything or login to website. 5. First customer care saying installation person calling other number. 6. After some time they said no record found. Not able to understand where is my money/installation or refund? @ACTFibernet
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Parody (@madeshshyva) reported@ACTFibernet It has already been 24 hours since I raised the complaint, and there has been no resolution from your side. No one has even contacted me to get information about the issue. Please resolve this at the earliest. Ticket no : SR10280385032924
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Team HOW much time do you need to resolve this issue as since last 6 only tickets are going on created without any resolution @airtelindia I am lookin for internet connection in paldi, Ahmedabad please let me know your plan and process on priority basis
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I subscribed the entertainment pack at evening 6:30 pm. I informed to support team they told it will be active within 1 hour. Still nothing to activate. Actually your support team working like this way
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profit & sL (@BarickDevojeet) reported@ACTFibernet Its no use it showed it will be resolved yesterday and now it shows it will be done today. i cant even talk to your customer care.
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JSM.Nadhan👨💻🥸 (@JSMNadhan07) reportedWorst customer service by @ACTFibernet . A request raised 3 days back, but no one is even contacted from your team. Please continue to ignore long term consumers like us!!
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Balasubramanian K (@bala_ksk) reported@ACTFibernet Third consecutive day of no internet. Customer service is giving false commitments on resolution time. My SR Number is SR10280317284284. Time to switch to a better provider? 😠 #ACTFibernet #ACTBroadband #PoorService
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Telugu Cinema Fan (@cinemababa) reported@ACTFibernet another day with no response from any of the assigned support engineers.
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Vishal S (@VishalS52110929) reported@ACTFibernet They resoved today connectivity issues. But as soon as power goes its getting disconnected, we have power backup, but looks like ACT network doesnt have. We tired opening complaints. Its very unprofessional.
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Shrey (@Shapeshifter05s) reportedWhat are you guys doing @ACTFibernet . Almost 24 hours have passed without wifi. Is this why we pay you? Estimated time of resolution keeps increasing shamelessly. Pathetic service.
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet I was explicitly told by ur back end team that an opt was required to close this ticket. I dint get one and I dint give them one. So when u can't figure out a solution, u unilaterally decide to screw what the customer wants and close the ticket?? Explain this like in 5.
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shasha (@blackandwitty) reportedI paid ₹3182 for ACT Fiber connection on 18/05/26 .Even after 4 days, it has not been installed and I am not receiving proper updates from your representative. I contacted customer care multiple times and tickets were raised, but the issue is still unresolved @ACTFibernet
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Ashish Dhaniwala (@thenameashish) reported@ACTFibernet Still no response nor any call received from technician. Do you have any intention of resolving my issue or should i terminate my connection and shift to a different ISP?
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ARUN (@tweets2arun) reported@ACTFibernet Refund for unused and pending days should be processed to my original payment method. Customer service has been unresponsive, despite promises of a technician contact or visit. #Refund #CustomerService #Payment
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ARUN (@tweets2arun) reported@ACTFibernet I am awaiting a resolution to this matter. I am requesting a settlement and a refund for the unusable and pending days and I appreciate your response.
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Shyam Mamidi (@mamidi_shyam) reported@ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?
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Pradeep Patil (@pradeepgadila) reported@ACTFibernet My internet is down since 18th May, my ticket number is SR10180334855014. I have called your customer service more than 20 times in the past 4 days and still issue is not resolved. Everyday I'm told it would be resolved but it doesn't happen. Worst customer service.
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Reacher🗿 (@neutralfanTFI) reported@ACTFibernet since yesterday internet is not working in my locality. Multiple users are facing no internet issues and slowness. I have raised ticket - SR10180383329654 for the same and no consolidated action has been taken so far. Please check on priority.