ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (20%)
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Total Blackout (12%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, New Delhi, Coimbatore, Chennai, Hyderabad, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Coimbatore |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Preetham
(@Pree23007) reported
@ACTFibernet worst service ever. Every month the net is going down.m we pay bills correctly but still you fu**** morons are giving bad service.from yesterday the net is not working.. lost two days of this month.
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 94th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???
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Prerna Prakash
(@prernatauran) reported
@ACTFibernet @ActfiberC Dear Act fibernet team! I guess you guys have really lost it!! I had called this afternoon to discontinue my account because the service is pathetic!! And I am getting various messages that my account is reactivated’.i also called customer care
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Feb
(@FebMbJ) reported
@ACTFibernet @ACTFibernet - I was told in my DM that I will get a callback on Wednesday. What's the update? I want a permanent solution to this. We have had so many interruptions. If there is any rascal interfering, give me his address and today will be his last day.
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Yashwanth Thummala
(@naidu_t007) reported
@ACTFibernet why is it so hard for you guys just to send a monthly invoice for reimbursement purpose which i have been contacting you guys from last month? seriously disappointed with your customer care service
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Sachin
(@sachinae) reported
@rajathaKmurthy @ACTFibernet @consumercourtin Raise this on pgportal, if they are found wanting, your issues will be resolved.
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Franklin Selvakumar
(@Franklin6109) reported
@ACTFibernet my account no is 10386777840. I have paid monthly bill on 14th thro your app using UPI. Payment not reflected and lodged in your support on app.Service suspended without resolving issue though call centre told that payment issue will be resolved. Very poor service
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sandeepellur
(@sandeepellur1) reported
Dear @ACTFibernet and @TsspdclCorporat please work together when cut down the trees any area around the city today power and internet both are down due to cutting of the trees in our area . As people are working from was suffered due to this.unplaned and prior intimation.
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Himalaya Bharti
(@BhartiHimalaya) reported
@ACTFibernet @DoT_India Make It Quick...and Thanks To you for taking Concern Regarding My Issue... my registered Mobile no. 8874857788
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Saikumar
(@kondasaikumarr) reported
@ACTFibernet 150 gb to 300 gb to 500 to 1000gb without my intervention you increased the limit andconnectivity is pathetic mobiledata is far beter than your network feel shamed reaching u guys multiple times over this platform been withu since 2014 never faced this kind of mess.
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naveen sharma
(@NAVISHA070318) reported
@ACTFibernet its been a while im woth u guys but past 3-5 months im sort of frustrated by your service. There is no one to answer. There is no internet from this morning. I contacted the local Act person he said in 1 hr it will get resorted and now he is not picking tbe call WOW.
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Preetham
(@Pree23007) reported
@ACTFibernet worst service provider ever. Every month singal is going away.... Insane . really disappointed with the service. Every month we pay bill amount on time still you morons are giving such a waste service.. internet is not working from yesterday night .. two days lost ..
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 93rd consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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Mkbhd
(@Mkbhd67910664) reported
@ACTFibernet ticket number: SR10964160062424 You'll charge late payment fee if the payment is delayed just for 1 hour but you will not fix the net for days - absolutely worst
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Prerna Prakash
(@prernatauran) reported
@ACTFibernet @ActfiberC I literally called customer cate and explained the issue that I need DEACTIVATION and not reactivation but looks like of no use.I still get same message.please guys if you can’t fix your service in terms of network coverage atleast educate ur team!sersly
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Saumik Satapathy
(@SaumikOracle) reported
@ACTFibernet One of the worst Internet service provider in Bangalore. From Morning I don't have Internet connectivity but still no support provided yet. Work from home is badly affected due to this. Ticket no. SR10264165694944
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rajatha k murthy
(@rajathaKmurthy) reported
@sachinae @ACTFibernet @consumercourtin Thanks Sachin for the suggestion. They have contacted me and I expect a resolution by tomorrow. Else I am raising this on the portal!
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Sanjay
(@sankom74) reported
@ACTFibernet Very poor service, even Appellate authority are failed to get the refund even after 20 days
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haq ki awaaz
(@haqkiawaaz18) reported
@ACTFibernet even after repeated requests my problem has not been solved ? what should I do now ?
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Ajay
(@TatiniAjaychowd) reported
@ACTFibernet Yes your team has given an update at this time saying that we will resolve the issue tomorrow as of now we will close ticket for closing ticket they have called me for closing there tickets only they will call not for perfect resolution,for a new customer facing lot of issues
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Murali Kunda
(@murali_kz) reported
@ACTFibernet Hi, I still did not receive refund.. Also I am unaware of the status.. This is the kind of work style you demonstrate everytime when customer approaches you ?
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Leo
(@Leo22092522) reported
@ACTFibernet Connected to your Hyderabad customer service Team from last 36 mins.....on hold from last 8 minutes
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Franklin Selvakumar
(@Franklin6109) reported
@ACTFibernet account no 10386777840. Paid monthly bill on 14th thro ur app UPI. Payment not reflected n raised issue on support on app. No resolution and ur call centre told it will be sorted n resolved. Service suspended today. Pathetic n poor service. Resolve immediately
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ANIRUDH MNM
(@manirudh2022) reported
@ACTFibernet you have one of the worst customer services and engineers .. i had lodged a complaint on 12th feb ... 6 days later its still not resolved .. your engineers blamed my router which was promptly changed but the problem continued .. now they have not resolved the issue
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Pradeep Swaroop
(@swarnajothips) reported
@DoT_India @TRAI @ACTFibernet The service provider is providing poor services to their customer
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ANIRUDH MNM
(@manirudh2022) reported
@ACTFibernet You do nothing, both your engineers did nothing to resolve the issue .. 6 Days , issue still not resolved…
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Manohar
(@ManoharNookala) reported
@ACTFibernet #actnellore From last two days internet is not working in my area, I have raised complaints and everything. No one responding properly and issue not resloved. You could tell me now whether I hv to take leave today or will it fix in 2hours?
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Leo
(@Leo22092522) reported
@ACTFibernet D Geeta from Hyderabad Location customer service Team denied to connect call with supervisor... informing that nobody was available!!!!! Later informing that no option at her end to connect the call!!!! Next reason technician not available!!!! Are u seriously running a Broadband?
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Mkbhd
(@Mkbhd67910664) reported
@ACTFibernet Yeah we are working from home and we should worry about our work - Please escalate this so that we can work peacefully PS: nothing to blame you or customer service team but please convey our urgencies to your management
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Leo
(@Leo22092522) reported
@ACTFibernet ... internet not working since midnight...raised a complaint and still following up... SR10164159656144 02/18/2022 17:00:00 Burhan Shaikh from customer service Team literally was sleeping while discussing with me... Another 24hrs for resolution?