ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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raviranjan
(@raviranjansinh4) reported
@ACTFibernet SR10266978871244 This is supposed to be resolved by 9 pm today. There has been no internet since 4 pm. I called the customer care before it was informed to me that it will be fixed between 8 pm - 9 pm. May I know the exact ETA and stop giving false commits time.
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Glancil
(@GlancilC) reported
@ACTFibernet @TRAI Hello No:SR10266976406044 On 1st Feb 2023 did the advance payment for 6 months and on 3rd Feb from 12 noon the connection is down.. *How annoying!!* How unstable and unreliable Is your service. Compensate for loss of business Get the internet restored quickly.
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Human
(@TalkitEC) reported
Pathetic @JioCare @reliancejio. Made a big mistake switching to Jio. planning to go back to @ACTFibernet. Jio customer care should learn from ACT on resolution time.
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Tejas_Naik
(@Tejas_Naik9) reported
@HathwayBrdband - I have been looking for change of internet connection location, I got a call and msg with ticket numbers, but now I am getting calls from @ACTFibernet. Looks like phone # and address have been leaked, kindly help! PS: a)don't want new connection b) unable to DM
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Ashish Sengar
(@_ashishsengar) reported
@ACTFibernet pathetic service in #Ahmedabad. Every day your network is down for an hour randomly. Even if you raise ticket, it’s of no use. Switching to another service provider soon. #pathetic #broadband
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Glancil
(@GlancilC) reported
@ACTFibernet Hello No:SR10266976406044 On 1st Feb 2023 did the advance payment for 6 months and on 3rd Feb from 12 noon the connection is down.. *How annoying!!* How unstable and unreliable Is your service. Compensate for loss of business Get the internet restored quickly.
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Raikoz
(@raikoz22) reported
@ACTFibernet Hey team can you help me with disconnecting my services?
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Vikrenth
(@vikrenth) reported
@ACTFibernet had prepaid connection, left the country in December, still getting bills for Jan & Feb, have been following up for a month now no resolution , I’m wondering how long this is going to continue and what is the end to it, very poor.
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nadia al farah
(@nadiaalfarah1) reported
@ACTFibernet pethitec service, sales agent was after us to make payment, once payment is done not picking call to install. Account number 102669523937.
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pradeep ch
(@pradeepch180) reported
@ACTFibernet Dear Customer, due to technical issues your appointment has been rescheduled.Revised ETR is 2pm-7pm on 08 Feb. Team ACT Not sure what kind of resolution you are providing. Will you need one week for relocation..? @ACTFibernet @ACTFibernetHYD
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Sohail
(@MOHAMME99246925) reported
@ACTFibernet SR10166983127934 internet not working from yesterday and still not resolved
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krishna chandaka
(@kmnaidu) reported
@ACTFibernet pls call me, I'm not getting help to subscribe to Netflix with my act fibernet account. #Hyderabad
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Amarnath
(@Amarnat41025913) reported
@ACTFibernet Been 5 hours now. Still internet is down..!!
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Amarnath
(@Amarnat41025913) reported
@ACTFibernet @ACTFibernet No internet for the entire day now. I would have got a new connection by now if I applied when your connection was down today morning. What is wrong?? We subscribe to your yearly plan and this is not the service we expect!!
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Ayan 🇮🇳
(@ayankd10) reported
@ACTFibernet Internet is not working since the last 4 hours. First customer care told me it will be fixed in 3 hours, now saying it will be fixed tomorrow. ACT is such a fraud company. Ticket no: SR10266978439424 @TRAI
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Raghuveer Koppala
(@k_raghuveer007) reported
@ACTFibernet - SR11166949343044 has not been addressed from Jan 31st. Worst service.
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Siddharth Agarwal
(@cddharth) reported
@ACTFibernet you have the worst possible customer service. Moved me from Lighting to Giga Plan which costs (3x) on their own. Sent Bill for Giga Plan. On complaining customer support accepted it was their mistake but still they never sent the actual corrected bill.
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Sohail
(@MOHAMME99246925) reported
@ACTFibernet ticket no. SR10166983127934 internet not working from yesterday and still not resolved
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Dr.Syed Danish Mehdi
(@smartdanish) reported
@ACTFibernet very bad service sir Still I haven't received my tapo camera..customer care is unable to solve the problem My number 9100751398
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Deeraj
(@Deeraj53945842) reported
@ACTFibernet Worst experience ever. Ticket open since 13 days. Problem yet to be resolved. Paid ₹8318/- for the next month's but charging ₹1300 again and have been sending invoices everyday asking me to pay the amount immediately. Misleading information provided everytime
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Amarnath
(@Amarnat41025913) reported
@ACTFibernet internet down since 9:30 in the morning. Please restore asap, people are working from home.
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sasikala
(@pranithasasi) reported
@ACTFibernet one of worst services. Even after multiple complaints, the service executive provides fault promise the issue is resolved but it is never resolved. Never take their service
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Shashank Hundia
(@shashankhundia) reported
@ACTFibernet SR11766984609254, consecutively second time down in this week.
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SANKARA (சங்கர...)
(@Sivasankaramuni) reported
@ACTFibernet @bada_paww SR10866964956594 This is the service complaint number. 4 days to address is worst of its kind by a service provider.. So pathetic.
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Sangit Banik
(@sangitbanik) reported
@ACTFibernet what is the status of my ticket SR10266972598904. The internet connection was supposed to be restored today at 12 pm, but still now it is not resolved. Very bad service. Utterly disappointed.
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Siddharth Agarwal
(@cddharth) reported
@ACTFibernet you moved me from Lighting to Giga Plan which costs 3x, on your own.I realised this when I saw the bill.Upon complaining,customer support accepted it was done by mistake from ur end but still I was never sent the corrected bill even after raising issue multiple times
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Srisainath
(@Srisaynathj) reported
@ACTFibernet is the biggest fraud. Mandatory 2-3 days of no internet every month. Worst customer service, no quick resolution. Loved the Jiofiber connection. Will raise a consumer complaint against ACT. @JioCare please help me in activating the Jiofiber connection. #ordeal
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priya sonal
(@priasonal) reported
@ACTFibernet Person like me having no help will either change the connection or wait untill this gets resolved itself.. Have some empathy towards customers,anyways ur services have been pathetic since the time I hv taken it.. Get it resolved at the earliest,can't wait 24hrs
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Ramkumar
(@RamkumarP_S) reported
@ACTFibernet I escalated this to your Nodal officer as no action was taken on this issue
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Stephen Desouza
(@DesouzaCe) reported
@ACTFibernet @ACTFibernetHYD I am stephen from yadammanagar, DairyFarmRoad, Sec-Bad. Recently our apartment management and nearby ActFiber management had a disagreement about money payment for power and now we are asked to change the internet provider Can anything else be done?