ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 9 hours ago |
|
Chennai
|
Wi-fi | 11 hours ago |
|
Bengaluru
|
Internet | 17 hours ago |
|
Chhindwāra
|
Internet | 17 hours ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Suchit Mishra (@SuchitMish35454) reportedACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! @ACTFibernet #Lucknow #ConsumerCourt #BadService
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Akash Lakshminarayanan (@Akashlnarayanan) reportedAbsolutely pathetic onboarding from @ACTFibernet Was promised installation today by the sales guy and he doesn’t bother to attend to calls or reply for msgs. Not honouring commitment is one thing but not even caring to respond shows how a customer is taken for granted! Worst!
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Amit Kumar (@satyiki90) reported@ACTFibernet @FiberAct What is the status of my connection? Account Number: 102801995313 Issues: 1. Firstly your sales employee updated wrong number on Application. 2. Updated no. not visible to installation person. 3. Called customer care they have no clue of installation
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Anirudh (@IamRamAnirudh) reported@ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService.....
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Mohammed Jaffer (@MohammedJa11764) reported@ACTFibernet I'll not pay the charges I'll change my broadband network
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Uncle Sam 786 (@CbhSam30259) reported1/2 Dear @ACTFibernet , Repeated calls all day from multiple executives and 040-49267888, yet ZERO resolution.your staff continued disturbing me throughout the day forcing me to repeat the same issue repeatedly. This is harassment, not customer support.
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Amit Kumar (@satyiki90) reported4. Due to this not able to login to app to track anything or login to website. 5. First customer care saying installation person calling other number. 6. After some time they said no record found. Not able to understand where is my money/installation or refund? @ACTFibernet
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OG (@ravi_bhat10) reported@ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.
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Santosh Kumar (@santoshone544) reported@ACTFibernet I got internet issue which took 2 weeks to fix so went for disconnect on April13th but still my amount is not refunded ?? It’s too horrible experience and I almost called 15 times to your customercare but no use. Can you fix this or should we reach consumer forum??
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profit & sL (@BarickDevojeet) reported@ACTFibernet my internet is down from morning all I get is automated response and there is no way to connect to your customer care . I don’t think i should renew your plan next month anymore. Day by day your service is turning pathetic.
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Proud Indian - contribute for change (@Indiavictimhome) reported@ACTFibernet @tamilhollywood2 Agree. Very poor service. The technician doesn't even bother to revert on WhatsApp or call. Customers are made to feel like begger. Pathetic.......
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Ana anna na (@JoshuaThiek3) reported@ACTFibernet why does it take more than 12 hours to fix it.
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.
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BETTA FISH HYDERABAD (@FishBetta81598) reportedHey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? Resolve this.
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet @KunalVijay40479 Very fraud @ACTFibernet service providers never recommend anyone for the Act Internet. I am facing a similar issue but no one is addressing it .
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet Today is the third day. I hope you fix it today.
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Amit Kumar (@satyiki90) reported@ACTFibernet Just refund my money i will take a new connection from somewhere else who have a faster service and whose sales people are not liars and know how to fill a form.
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iptv seller subscription service available (@iptvfrinic92431) reported@Poornimamenon10 @ACTFibernet Yes available iptv subscription service yes
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Uncle Sam 786 (@CbhSam30259) reported@ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress
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Sairam Srikanta (@sairam_srikanta) reported@ACTFibernet Been facing internet difficulties since a month. Office calls getting dropped due to this. Raised the issue many a times and still no resolution. Very frustrating it is, plz intervene at the earliest
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ritesh (@NaniPallemoni) reported@ACTFibernet how many complaints does it take for your team to do a basic removal job? This box has been hanging here for a long time despite multiple requests to your support team. Completely irresponsible service and zero follow-up. you should also be accountable for removing
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Farha (@Farha_098) reported@ACTFibernet why can’t I connect with live agent? Router return not possible as i moved out. At my home we had 2 WiFi’s both were from ACT Now I shifted to a new place i tried changing the address it never worked in app i cancelled it hoping someone would call me but no one did
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ADITYA TIWARI (@tiwari121291) reported@ACTFibernet worst internet supplier and services in Lucknow, executive are 3rd class with false promises just to sell the connection, literally pissed off from the service, every 2nd day i am facing internet issue.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still now no one has fixed the issue. It's been 24hrs I have escalated and issue was raised last 10 days back. How many days you want to fix this issue? #Noactfibernet
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Seens past 10 days I was unable to connect with an actfiber agent regarding act fiber box at resident my electric wave off 600 need to be reduce from plan amount but now there are saying from now onward it will update you need to wait for next 6 month for bill worst service