ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Viswes_B
(@ViswesB) reported
@ACTFibernet Dear CUSTOMER CENTRIC TEAM, received a mail saying sorry for the issue. Now Instead of COPY PASTING A MAIL, your team could have done better job of writing mail in their own words.
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Shyam Krishnan
(@shyamkrishnan) reported
@ACTFibernet It was resolved, took about 30 hours and no response from support or any social handle. You have lost my business.
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Vishal Agrawal
(@VishalA66252631) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet bulshit shameless fraud act services committed 75mbps speed and finally getting 30mbps speed when did complaint to customer care engineer ID saying this is only speed possible.person who gave connection not at all taking calls since the connection is booked Fraud!
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Viswes_B
(@ViswesB) reported
@ACTFibernet ACT team are having hard time figuring out issue or mobile number or what exactly is the issue here. Is this customer satisfaction ?
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Vishal Agrawal
(@VishalA66252631) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Fraud shameless bulshit act services below complaint is registerd engineer called and dint even come to see problem if I am not happy with this connection I can move on from act services Ticket SR10263973799094 has been registered
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Omairking
(@Omairking2) reported
@ACTFibernet waste company waste service remember this always once a customer always a customer you people telling me to cancel the connection I need my money back that's it
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sandeep
(@sandeep786twitt) reported
@ACTFibernet I de activate your net becoz of worst customer service 😡 & I will not recommend to any one
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Viswes_B
(@ViswesB) reported
@ACTFibernet B. TEAM, didn't even see basic information and addressing issue saying payment frequency cycle will be corrected at Last day of BILLING. LAST DAY OF BILLING WAS 20TH JAN . SIMPLE CHECKS WOULD HAVE ATLEAST BE MADE.
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Aman
(@le_bearded) reported
@meersameed @ACTFibernet did it get fixed? I've got the same problem and ACT as well.
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Sankeerth Reddy
(@Sankee65) reported
@ACTFibernet @KRISHNA83138665 hello act fibernet your internet is very bad even tho i was using since 5 years, but i am very sorry to say you this i am going to jio after i so jio fibernet 30 mbps is more speed than my 150 mbps so thank you
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lops
(@lips_dont_lie_) reported
@ACTFibernet internet connection is down since morning. Kindly look into it and revert back at the earliest
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Diव्येsh
(@desaikingis) reported
@LemonSaltSoda @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
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Abhishek
(@Abhishekpositiv) reported
Hello @ACTFibernet , ur service team only keep reopening one after another SR but no resolution. A simple request (SR11863954526914) to change the ownership and change 1 month plan to 6 month is taking eternity to resolve and my broadband has been disconnected for last 2 day.
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Diव्येsh
(@desaikingis) reported
@satish395 @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
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NoChillZ
(@N0ChillZ5) reported
@ACTFibernet @GuffyFluffy Fix fortnite ping please bruh
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Abhishek
(@Abhishekpositiv) reported
A customer who is ready to advance pay for 6 month and only wish to change the ownership of connection is made to call like a fool for past 60 hours. Is there anybody accountable in @ACTFibernet or you wish to wind up and let your customer go to other vendors.
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vidya sagar Dommati
(@askvisa_) reported
@ACTFibernet Hi..raised ticket on ur app regarding internet disconnected issue, it says u will resolve my issue tomorrow by 1pm...what the heck ? So long one has to wait ?? Are we in 90's ?? Guys update
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lalithapadala
(@lalithapadala7) reported
@ACTFibernet , Since yesterday mrng i am not getting internet, raised ticket SR10163969625274 no resolution.And the issue is very frequent and every time internet goes off your team takes 2 days to resolve. If the same continues with service i am planning to switch the network.
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mueen pasha
(@mueenpasha7) reported
@ACTFibernet I have taken a connection making a payment of Rs.2513/- in oct 2021 after raising a complaint for connection issue u guys have changed the router without discussing and changed my plan and now asking me again to pay Rs.3570/- u guys are just touchering me, I made a verybig mistak
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Omairking
(@Omairking2) reported
@ACTFibernet @ACTFibernetHYD why this waste service tell me
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Thatikonda Arunkumar
(@thatikonda_arun) reported
@ACTFibernet @ACTFibernetHYD it’s been almost 4 days I have been complaining about internet but no response and ur customer service jus sucks, can someone help me to resolve my internet issue. U guys jus do fake promises of service
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emil mathews
(@emilmatty) reported
@ACTFibernet it's really difficult to get hold of your customer support personnel to have some queries clarified
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Omairking
(@Omairking2) reported
@ACTFibernet @ACTFibernetHYD so nice to see your technical team is calling and telling me to do disconnection I never expected this from actfiber its a bad experience for me from actfiber now what should I do
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Viswes_B
(@ViswesB) reported
@ACTFibernet Now YOUR CUSTOMER CENTRIC TEAM is very DUMB in replying. a. THEY ARE RAISING ANOTHER TICKET TO CORRECT AN ISSUE WHICH WAS SUPPOSED TO HAVE ITS OWN TICKET NO. provided ABOVE
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Sudarshan Ramanathan
(@krsudarshan) reported
@ACTFibernet no internet for more than 5 hours!! How will I work?? Very disappointed with service 😡🤬
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Jaxx.
(@ItsOfficialJaxx) reported
@ACTFibernet Being a customer its been horrible experience using internet for gaming last few days, As your sub sea cable is damaged when will it be fixed?
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Omairking
(@Omairking2) reported
@ACTFibernet never expected this from actfiber they are telling me to cancel the connection
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Diव्येsh
(@desaikingis) reported
@amruth005 @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
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Narasimha Seeram
(@Hansikanarsi111) reported
@ACTFibernet No call back, it's been 3 hours . Crazy bad.
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Avinash Yadav
(@Dwickedavi) reported
@ACTFibernet Update 1: your team first informs they are coming to my place to check the connection. Later starts declining the calls. Called 081691 00337- multiple times with no answer. What kind of a service is this. Call me!!