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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 66% Internet (66%)
  • 23% Wi-fi (23%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Mumbai, Hyderabad, Chhindwāra, Chennai, Bengaluru, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

CityProblem TypeReport Time
Mumbai Internet 1 hour ago
Hyderabad Internet 1 hour ago
Hyderabad Internet 3 hours ago
Hyderabad Wi-fi 21 hours ago
Hyderabad Internet 2 days ago
Hyderabad Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • charanadabala
    charan adabala (@charanadabala) reported

    @ACTFibernet @ACTFibernetHYD currently I am using ur service, observed continuous service interruption, this week out of 7days 4days we faced service interruption, provide worst service, no response for service team, no dedicated service staff in community

  • 1979Prabs
    Prabhu Sreenivasan (@1979Prabs) reported

    @ACTFibernet The problem is not your resolution timeline ! It’s pathetic behaviour of your service engineer and relationship person - they don’t have the courtesy to call or answer

  • krishnalogslife
    Krishna (@krishnalogslife) reported

    @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

  • ca_ankushbansal
    Ankush Bansal (@ca_ankushbansal) reported

    @ACTFibernet 4 days without internet. Multiple complaints & follow-ups. Technician not responding. Customer care unable to help. SR11081089393054. Please resolve urgently or I’ll escalate to @NCH1915. #ACTFibernet

  • Soham_Chakradeo
    Soham Chakradeo (@Soham_Chakradeo) reported

    @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!

  • OfficeOfSA
    Fringe Element (@OfficeOfSA) reported

    @ACTFibernet @PMOIndia @AshwiniVaishnaw Absolutely ****** service. Can’t fix a wire in 24 hours!

  • w4rriorSaint
    Jagjit Singh Sikka (@w4rriorSaint) reported

    @ACTFibernet What kind of joke is this Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 15-Jul(DD/MM) 07:30 to 09:00AM. Team ACT

  • vrk100
    RamaKrishna Vadlamudi, CFA (@vrk100) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎

  • charanadabala
    charan adabala (@charanadabala) reported

    @ACTFibernet I am not talking for this day, we are facing request disconnects, what is the permanent resolution to avoid frequent disconnects

  • w4rriorSaint
    Jagjit Singh Sikka (@w4rriorSaint) reported

    SR11081098980454 refer, this has become habit, not resolving the issue on time and keep on changing etr without any reason, last time I requested disconnection and your representative convinced me that now this will never happen again, i requested into disconnect @ACTFibernet

  • pranjal610
    Pranjal Sengupta (@pranjal610) reported

    @ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues

  • DrKavitaKV
    Kavita K (@DrKavitaKV) reported

    Dear #actfibernet #chennai i took the gx box coz u said no junction box nearby feasible, u found one, still i said chalo fine, now pls explain how come i having paid for a premium service am stuck with no net

  • sreeaskanna
    Sree Raja (@sreeaskanna) reported

    .@ACTFibernet Multiple tickets were marked “resolved,” but the issue keeps returning, disrupting office meetings and interviews. Recently, I was informed that the router installed is incompatible.

  • cybercrawler99
    cybercrawler99 (@cybercrawler99) reported

    @ACTFibernet You people arent interested it seems. Cancel the order and refund

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet There is long etr. Worst services by act

  • cBeyondObvious
    The South Indian (@cBeyondObvious) reported

    Guys @ACTFibernet is a big fraud. They promised to return my money if I don't like services. They took 7500 in advance. Poor connectivity, it keeps throwing me off meetings. Now they say they won't refund anything. I am going to break and burn act fibernet routers and post here

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @ACTFibernet your services are getting bad to worse, I am cancelling both my connections as soon as the time is over, can't use a vendor who can't do deliver on time, by the way the ticket number is SR10181065563754

  • mbihani0710
    Manish (@mbihani0710) reported

    @ACTFibernet you talk to me late night just to take money by giving false 200% promise of immediate wifi installation. Post that even you stop attending call. Is this the kind of support and promise at which u operate

  • asthanacdri
    RK (@asthanacdri) reported

    Hi I have a grevance with ACTfibernet, can you solve my problem @ACTFibernet

  • ArchitectSam76
    Sam Ponraj (@ArchitectSam76) reported

    @ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.

  • OfficeOfSA
    Fringe Element (@OfficeOfSA) reported

    @ACTFibernet Worst internet service, don’t buy!

  • shreesen69
    shree sen (@shreesen69) reported

    @ACTFibernet the amount is not adjusted inspite of your service was down for 3 days. Plz update this and send me the revised bill to make payment ASAP

  • geek_eyes
    vd (@geek_eyes) reported

    Internt needs to be fixed on priority. Else ppl lose trust and work is affected. Can you guys upgrade your service levels. Or shut down pls SR10281111859624 @ACTFibernet

  • krishnalogslife
    Krishna (@krishnalogslife) reported

    @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet What is the status on this ? Are you capable to resolve this? Or let me know if will completely close the act network services and opt for any other service.

  • vsshriakant
    V.S. Shriakant (@vsshriakant) reported

    @ACTFibernet it's been 4 days since sr 10381095562575 has been raised. No sign of problem solving. Numerous calls, emails nothing works. Pathetic

  • dheeraj_aluju
    Dheeraj (@dheeraj_aluju) reported

    @ACTFibernet if I call the customer care, they are telling to call after 1-2 hours because your portal is also down. What is going on? I should wait how many days without internet at my home. If you are not able to resolve, PLEASE CLOSE MY CONNECTION AND REFUND MY MONEY BACK !!!

  • henricpeter
    EnriqueTheRed (@henricpeter) reported

    @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

  • lonewolf9029
    Hellblaze (@lonewolf9029) reported

    Got the new connection last Sunday & 2 days later on Tuesday evening the internet went down. Raised the ticket with you but till now there is no update. Customer support kept on saying to wait for 1 hour but i see no end to this. SR11081169000614 @ACTFibernet