ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Madurai, Visakhapatnam, Pune, Chennai, Bengaluru, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dilip
(@Dilipluckyyaazh) reported
@ACTFibernet - Why your internet service and connectivity is extremely poor these days. M checking for many days,suddenly the connection goes,we are using broadband mainly for reliable connection. Pls note if this continues need to switch over the connection.
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Rajit Singh
(@RajitSi88822490) reported
@ACTFibernet I requested call back from supervisor and no one bothered to call so rude so useless your service is totally pathetic like I'd rather not use act anymore than listen to your customer care people not respect your customers and you not fixing my issues on time lameee
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Rajesh Prasad Panda
(@RajeshPrasadPa2) reported
@ACTFibernet i requested & paid 4 new connection yesterday morning around 7:30-8, it was assured to me that installation will b completed by 3pm. It's not done till now, everytime I call customer care, they say it's added in ticket they'll get back. No progress no service at all.
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DrillingMart.com
(@DrillingMart) reported
@ZohoCares Hello, thank you i have renewed the credits. I use ACT broadband and zeptomail page was not laading. I switched to another network, then the page loaded. I request you to please rectify this problem so that zeptomail works on the ACT broadband network. @ACTFibernet please note.
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Puneet Singh
(@puneetvinu) reported
@ACTFibernet Yes it is resolved, but it took a long time. I appreciate if u at least let the customer know what the fault is and estimated time of resolution along with acknowledgement
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Abdul Ashraf
(@AbdulAshraf18) reported
@ACTFibernet this the fourth day suffering from data connection issue is going . Your team comes to my area they do their work . Some local broadband do their illegal way their do some in your box . Please response
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Ashborn
(@Ashborn011) reported
@ACTFibernet @ACTFibernetHYD Dear ACT, I am your customer from past 6 years There are good things and bad things. Not really good things coz all other broadband services provide the same or better But there's one bad thing and that's "customer service" It's absolutely ****
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vijay
(@vijaytherock21) reported
@ACTFibernet Has enough time been provided, ACT? Do you need another decade to fix this? It's been 20 hours man.
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Sivaprakash
(@Siiva_prakash) reported
@ACTFibernet i'm reopening tickets constantly for the past 3 days and the issue arises every time they restore connection.. please check that out and solve it once SR10365740316124
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Rajit Singh
(@RajitSi88822490) reported
@ACTFibernet I want your bloody area manager to come to my house tomorrow and explain why my internet is still not working and why I was not treated properly by ur customer care or managers shameless staff and pathetic supervisors
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Satheesh 🇮🇳
(@satheeshpodury) reported
@ACTFibernet @krishkgi An update which you never provide
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Senthamilarasan Annadurai
(@anbudan_tamil) reported
Hi @ACTFibernet Is there any network or server issue. Internet is not working. And mainly your application too not opening
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chevvaai
(@chevvaai) reported
@ACTFibernet Issue resolved, thanks
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Rajit Singh
(@RajitSi88822490) reported
@ACTFibernet Hahaha you bullshit people committed to me and did not bother to fix my issue and now u guys are fuking saying come to your office to take my meetings. I have the whole recording for this conversation I want your ******* manager to call me asap
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Ansuman Satapathy
(@Satapathy_A) reported
@ACTFibernet @ACTFibernetHYD I am facing inconsistent connection of internet but the resolution is not working. Need a permanent solution but you're backend engineer and Murali closed the ticket. I am looking for a good analysis of the issue and a permanent fix. Thank you
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Amit Raj Gupta
(@amit_raj60860) reported
@ACTFibernet Still no issue not resolved.
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Karthik Balakrishnan
(@bekarthik) reported
@ACTFibernet SR10365760362084 was closed just without resolution. issue still exists. Raised another ticket again SR10365775603954, will this be closed too without resolution again?
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chevvaai
(@chevvaai) reported
Hello @ACTFibernet, request support on complaint number SR10265767643104.
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Rajit Singh
(@RajitSi88822490) reported
@ACTFibernet ******** tell me where I can send this recording I will report you to consumer court just wait and watch u ********. Pay u for this bullshit service looks like
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Gokul Nair
(@GokulNa81802404) reported
@ACTFibernet we are done with the way you treat our Appartment. The downtime is just too much… internet goes overnight and not a single technician of your support. We have decided to shift all 85 connections to @airtelindia.
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Ashok Bubli
(@AshokBubli) reported
@ACTFibernet very worst experience with actfiber since the connection is taken. Poor quality of resolution,after several followups more than hours and pathetic low speeds. I thought better avoid @ACTFibernet . I feel mobile data is good and better speeds compared to actfiber.
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Shailesh Dubey
(@shelleyd77) reported
@ACTFibernet Hi, I had raised a request for service discontinuation for my broadband last week and was told it will be discontinued effective Sep 1. Why am I getting a bill now for Sep month? Stop harassing users by denying them service discontinuation and not cancelling.
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prapmaker
(@prapmaker1) reported
@ACTFibernet - I have raised a relocation request 13days back and till now it is not resolved. I have been chasing up with your CS team and technicians but no one is responding positively. My complaint No is SR10165659185824. There are 4-5 neighbours who are willing to sign up
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Aaryan Nakhat
(@Underdog333_) reported
Having the worst experience using @ACTFibernet! My WiFi is down since 28 Aug and I'm contacting the customer service everyday and they only give me a 24 hr buffer time each day for resolution and yet no person visits my area to check for the issue. Tired of contacting them daily!
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vijay
(@vijaytherock21) reported
@BiswasP6 @ACTFibernet For the occasionally present connectivity that they give, this should be free of service tbh.
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VIVEK GUPTA
(@vivbit) reported
@ACTFibernet It's been 2 months I have disconnected my connection. Raised multiple tickets and calls for the refund of security deposit but still didn't get it.Closing ticket without resolution. Worst experience and highly disappointed. Latest ticket- SR11065712540029.
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roshan jha
(@rosh_jha) reported
@ACTFibernet Service cannot be worse than this. No Customer care no response . It's completely fraud. Relocation request was not done and charged rs 400. It's completely looting Customer.
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Samrat Saha
(@samraatsaha) reported
@ACTFibernet such a fraudulent approch, plan change is a big scam in act, never ever use app to change plan, or they will say it not applied
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Saikrishna Thallapalli
(@saikrishnaa6) reported
Last day of Airtel xstream fiber connection trying to contact @Airtel_Presence from day 1 still issue not get fixed worst experience worst service.. time to switch @ACTFibernet @ACTFibernetHYD ..
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Tony
(@tonyfdes) reported
Shame on @ACTFibernet. No answers no customer care. Open service calls and close without resolution @trai Please take action on such services where customer care is taken for granted It is now a week to get static IP but invoice already raised??