ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 9, 11:50 AM GMT+5:30	0	0
Apr 9, 12:10 PM GMT+5:30	0	0
Apr 9, 12:30 PM GMT+5:30	0	0
Apr 9, 12:50 PM GMT+5:30	0	0
Apr 9, 1:10 PM GMT+5:30	0	0
Apr 9, 1:30 PM GMT+5:30	0	0
Apr 9, 1:50 PM GMT+5:30	0	0
Apr 9, 2:10 PM GMT+5:30	0	0
Apr 9, 2:30 PM GMT+5:30	0	0
Apr 9, 2:50 PM GMT+5:30	0	0
Apr 9, 3:10 PM GMT+5:30	0	0
Apr 9, 3:30 PM GMT+5:30	0	0
Apr 9, 3:50 PM GMT+5:30	0	0
Apr 9, 4:10 PM GMT+5:30	0	0
Apr 9, 4:30 PM GMT+5:30	0	0
Apr 9, 4:50 PM GMT+5:30	0	0
Apr 9, 5:10 PM GMT+5:30	0	0
Apr 9, 5:30 PM GMT+5:30	0	0
Apr 9, 5:50 PM GMT+5:30	0	0
Apr 9, 6:10 PM GMT+5:30	0	0
Apr 9, 6:30 PM GMT+5:30	0	0
Apr 9, 6:50 PM GMT+5:30	0	0
Apr 9, 7:10 PM GMT+5:30	0	0
Apr 9, 7:30 PM GMT+5:30	0	0
Apr 9, 7:50 PM GMT+5:30	0	0
Apr 9, 8:10 PM GMT+5:30	0	0
Apr 9, 8:30 PM GMT+5:30	0	0
Apr 9, 8:50 PM GMT+5:30	0	0
Apr 9, 9:10 PM GMT+5:30	0	0
Apr 9, 9:30 PM GMT+5:30	0	0
Apr 9, 9:50 PM GMT+5:30	0	0
Apr 9, 10:10 PM GMT+5:30	0	0
Apr 9, 10:30 PM GMT+5:30	0	0
Apr 9, 10:50 PM GMT+5:30	0	0
Apr 9, 11:10 PM GMT+5:30	0	0
Apr 9, 11:30 PM GMT+5:30	0	0
Apr 9, 11:50 PM GMT+5:30	0	0
Apr 10, 12:10 AM GMT+5:30	0	0
Apr 10, 12:30 AM GMT+5:30	0	0
Apr 10, 12:50 AM GMT+5:30	0	0
Apr 10, 1:10 AM GMT+5:30	0	0
Apr 10, 1:30 AM GMT+5:30	0	0
Apr 10, 1:50 AM GMT+5:30	0	0
Apr 10, 2:10 AM GMT+5:30	0	0
Apr 10, 2:30 AM GMT+5:30	0	0
Apr 10, 2:50 AM GMT+5:30	0	0
Apr 10, 3:10 AM GMT+5:30	0	0
Apr 10, 3:30 AM GMT+5:30	0	0
Apr 10, 3:50 AM GMT+5:30	0	0
Apr 10, 4:10 AM GMT+5:30	0	0
Apr 10, 4:30 AM GMT+5:30	0	0
Apr 10, 4:50 AM GMT+5:30	0	0
Apr 10, 5:10 AM GMT+5:30	0	0
Apr 10, 5:30 AM GMT+5:30	0	0
Apr 10, 5:50 AM GMT+5:30	0	0
Apr 10, 6:10 AM GMT+5:30	0	0
Apr 10, 6:30 AM GMT+5:30	0	0
Apr 10, 6:50 AM GMT+5:30	0	0
Apr 10, 7:10 AM GMT+5:30	0	0
Apr 10, 7:30 AM GMT+5:30	0	0
Apr 10, 7:50 AM GMT+5:30	0	0
Apr 10, 8:10 AM GMT+5:30	0	0
Apr 10, 8:30 AM GMT+5:30	0	0
Apr 10, 8:50 AM GMT+5:30	0	0
Apr 10, 9:10 AM GMT+5:30	0	0
Apr 10, 9:30 AM GMT+5:30	0	0
Apr 10, 9:50 AM GMT+5:30	0	0
Apr 10, 10:10 AM GMT+5:30	0	0
Apr 10, 10:30 AM GMT+5:30	0	0
Apr 10, 10:50 AM GMT+5:30	0	0
Apr 10, 11:10 AM GMT+5:30	0	0
Apr 10, 11:30 AM GMT+5:30	0	0
Apr 10, 11:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (64%)
Wi-fi (26%)
Total Blackout (8%)
E-mail (1%)
TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.

City	Problem Type	Report Time
Hyderabad	Internet	15 hours ago
Chhindwāra	Internet	22 hours ago
Chennai	Wi-fi	2 days ago
Hyderabad	Total Blackout	2 days ago
New Delhi	Wi-fi	3 days ago
Bengaluru	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

Prince (@PrinceSaurav007) reported 7 minutes ago
@ACTFibernet You guys the service is really worse & your billing team is more worse so nt able to sort the issue I & my friends have decided for disconnection..this month probably I wont be paying..you people have increased the prices like anything from 600 to 800..fck..
Chandan kesarkar (@Chand_LvNvrDies) reported 7 minutes ago
@ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality
X MAX GAMING (@MariyamBeg55697) reported 8 minutes ago
Extremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD
JACINTH PAUL (@pauljacinth) reported 11 minutes ago
Left ACT because of their useless service. Didn’t expect Airtel to start behaving the same way. 2 days since applying for broadband. No installation. Only repeated “power issue” excuses. @airtelindia — don’t become @ACTFibernet. Fix this now.
judegodwin (@judegodwin74) reported 15 minutes ago
@ACTFibernet Again internet is not working i have again raised ticket. Why cant your team resolve it permanently. What is the issue
prajwal dcunha (@PrajwalDcunha) reported 16 minutes ago
@ACTFibernet my internet is down from from last night. Raised a ticket and resolution showe eod. That's nearly 24 hours downtime. Can you fix this ASAP, I've an interview today? 🥹
Chamandeep Singh Kapoor (@NanakFarms) reported 18 minutes ago
@ACTFibernet my Internet is not working from 5 pm today and I updates till now .
😷 (@iamsriram98) reported 20 minutes ago
.@ACTFibernet there is an issue with your service once every 2 weeks, do you realise people need internet to work from their homes? When I raise a ticket you tell me you'll only resolve it at 9pm. Absolutely terrible service every single time.
🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 24 minutes ago
@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
Yashank Bharti (@yashank20001) reported 27 minutes ago
@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
cryptofreak $BLOCK (@CryptoPunkSol) reported 29 minutes ago
Now the next billing suddenly shows ₹2832. When I raised the issue and asked them to honor what their own representative promised, instead of resolving the misrepresentation they simply disconnected the connection. @ACTFibernet
Sunil Baitmangalkar (@SunilBaitman) reported 30 minutes ago
@ACT_Issues , Having problems with the disruption of internet at my house in Vijaynagar, Bengaluru 560 040. Since some time. Internet is down since yesterday. Can you please tell me what to do ?? @ACTFibernet . @FiberAct .
Karthik Mukund (@karthik_mukund) reported 33 minutes ago
@ACTFibernet This is the same response I've been getting for past 2 days! Are you really going to fix it? If I see no resolution today, I will cancel my connection
Navin kumar (@Navin_HR) reported 42 minutes ago
@ACTFibernet i have paid full amount. But received an email due amount rs.442.77 .. i spoke to finance team then only I paid. Why showing due amount pls nullify the amount.. account number: 101669416765 Please refer the phone call I had with finance team Customer care
Mohit Ranka (@MohitRanka10) reported 42 minutes ago
@ACTFibernet My service ticket to relocate my internet connection SR10279574260104 is marked as resolved without any action on it. And now I am stuck without internet.
Sanjay Debnath (@sanjaydebnath86) reported 46 minutes ago
@ACTFibernet Whom we can reach? Nobody is available to resolve this issue - No internet. Your customer care is ****, not at all useful to resolve issues. The issue never gets resolved on the very first complaint. Customers need to chase the CC to get the issue resolved.
Sanjay Debnath (@sanjaydebnath86) reported 47 minutes ago
@ACTFibernet Avoid @ACTFibernet at all costs. Worst ISP experience-frequent outages, no support, fake timelines, and irresponsible staff. Internet down for 18+ hrs and still no resolution. Entire apartment affected. Completely unprofessional. #ACTFibernetDown #InternetOutage #WorstService
Lalit Kumar (@lalit77678) reported 48 minutes ago
@ACTFibernet i m tracking,but there is no response and resolution from the act
Yashank Bharti (@yashank20001) reported 49 minutes ago
@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
Priyanka (@priyabala22) reported 53 minutes ago
@ACTFibernet broadband is not working for past 12 hours. Raised complaint in act app. No resolution yet. Ticket no. SR10279692219674. Please check on this asap
Dr.Ashley Suri (@DrAshleySuri) reported 54 minutes ago
@ACTFibernet I am calling your people again and again no response Just called once than when asked when ll you do it faded away I am filing a FIR Today We are working we cannot be at place all the time One must coordinate accordingly I was calling for shift since 29 march Worst response
Rahul (@Rahul_k991) reported 54 minutes ago
@ACTFibernet it’s 2026 and an outage still has 24 hour ETA? Your connectivity issues ruined someone’s weekend- no one working on a Sunday or in night for that matter - for an isp provider it’s a shame - people rely on you and such is your cs SR11079676599254 do the needful asap
Priyam Pradhan (@PradhanPri64928) reported 57 minutes ago
@ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.
§NEERAJ KUMAR§ (@NEERAJ_FORYOU) reported 58 minutes ago
@ACTFibernet Please disconnect my service and refund my money. 2739 rupees.
Vivek (@Vivek9433554001) reported 59 minutes ago
@ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).
Saheli Sadhukhan (@SaheliS007) reported 59 minutes ago
@ACTFibernet Dear team, Please note still my plan has not updated as 1000 gb per month. As per your commitment i have closed the ticket but still not updated. Kindly look into this and help to update asap
X MAX GAMING (@MariyamBeg55697) reported 1 hour ago
Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD
Sanjay Debnath (@sanjaydebnath86) reported 1 hour ago
@ACTFibernet Any update on internet? It is down from evening 5PM. It has been 7 hours, and there is no internet. When can we expect resolution? No internet in the whole apartment. You have to deduct the amount for the duration with no internet.
Killer whale (@killer_whale6) reported 1 hour ago
Day 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
Sanjay Debnath (@sanjaydebnath86) reported 1 hour ago
@ACTFibernet I hv 2 submit my project tom. The outage ws not planned. All of a sudden I got an outage message today and it will gt resolvd by tom 7:30 PM evening. The outage 4 more thn 24 hours is nt at all acceptable. Who is responsible 4 my project delay becoz of ur unreliable service?