ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Madurai, Visakhapatnam, Pune, Chennai, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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NEERAJ KUMAR
(@nrjkumar41) reported
Extremely disappointed with @ACTFibernet! Complaint #SR10276509724354 raised 2 days ago—still unresolved. 3 technicians contacted, all refused to come with excuses. Am I, the customer, supposed to chase them? Internet outage is affecting my work. Do I switch providers now?
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Cooking Connections
(@Papansarkar333) reported
@ACTFibernet @ACTFibernetHYD One of the worst customer service in Hyderabad location. Agent transferred me to supervisor thrice but no one responded and I just stayed on call for 40 mins but no one attended. Pathetic service
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Khoushiek
(@Khoushiek1) reported
Please avoid taking a connection with ACT Fibernet in Coimbatore. Their customer service is extremely poor. Despite multiple requests and follow-ups to disconnect my connection as I’m shifting to a new city, they have not taken any action. @ACTFibernet #india #actfiber #consumer
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Sunny
(@AdiKonidena) reported
@ACTFibernet internet is down in a Aparna community in Hyderabad Nallagandla and has not been rectified for over two hours , the other vendor in community #Pioneer is working well , don't be surprised if hundreds of connections are disconnected in the next month because they will move to the other vendor to have stable connection
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LM jain
(@lalithmunoth) reported
@ACTFibernet Without visiting the site technincian has given his own statement stating in spr not possible to get coverage in 4 bhk then why service request number was provided when he don't want to visit the site and explain. He himself has given his statement and has told sales person
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Barath
(@Barathsanthanam) reported
ACT Fibernet Ticket no: SR10376521541134 has been raised. @ACTFibernet please check it ASAP. It is down for 4 hours.
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Rajesh Serupally
(@RSerupally) reported
@ACTFibernet Took a 3-month OTT plan on 23rd July in Guntur. No OTT apps activated till now despite repeated complaints. Account No: 109763775979 Either activate or refund. Pathetic service. Avoid ACT’s OTT plans. #ACTFibernet
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tarun
(@tarun36859457) reported
@ACTFibernet Internet keeps disconnecting randomly throughout the day. Support is useless tickets are closed without fixing anything or even informing me. This is affecting my work. Fix it or I’ll be forced to switch. #ACTFibernet @ACTFibernetHYD #InternetIssues #PoorService
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Omerfahad
(@omer_fad) reported
@ACTFibernet SR10176512162774 What ******** is going on your field agents cannot do a small issue resolved more than 30 hrs no internet I want a call arranged from the supervisor
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Shubham Jha 𝕏
(@just_shubh) reported
@ACTFibernet Hi @ACTFibernet there is no ETR provided and your customer care keeps on hanging up the phone. No updates and ETR has been provided
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LM jain
(@lalithmunoth) reported
@ACTFibernet not at all to the mark.worst service instead jio n Airtel atleast reply to the customer n help in all.modes. here ACT what promises are also not implied. No network at all. Waste of our harden money 9840057280
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Barath
(@Barathsanthanam) reported
@ACTFibernet Hi, Please make it ASAP. My work and all others are on hold because of this. The ETR is today 9 PM does it take this much time to resolve this issue. Please look into it ASAP.
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NEERAJ KUMAR
(@nrjkumar41) reported
@ACTFibernet Extremely disappointed with @ACTFibernet! Complaint #SR10276509724354 raised 2 days ago—still unresolved. 3 technicians contacted, all refused to come with excuses. Am I, the customer, supposed to chase them? Internet outage is affecting my work. Do I switch providers now?
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silvery88
(@silvery88) reported
Anybody else @ACTFibernet be fooling that due to slow connectivity on upgraded 400mbps plan, not even loading pages, they ask us to sign 6mon contract for new router that supports the speed, while you barely even get 100mbps at times?
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IntrovertGuru
(@SyedSabil16) reported
@ACTFibernet I need a concrete update and resolution timeline right now—not just a generic assurance. Please escalate this and provide a clear action plan immediately.
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Ashutosh Mishra
(@Ashutosh_189) reported
@ACTFibernet More Than 3 Hours, Still Internet Is Not Working
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Raghav Tandon
(@Raghav7777) reported
@ACTFibernet @ACTFibernet it worked for a bit and it's the same issue again. It's not working.
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LM jain
(@lalithmunoth) reported
@ACTFibernet ACT is totally untrusty while taking new connection they promise everything for sales but when customer suffering no judgement
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IntrovertGuru
(@SyedSabil16) reported
Hey @ACTFibernet, you promised network setup within 24 hrs after payment, but it's been over 72 hrs with zero response. Payment done, no update, no installation. Is this the service we should expect? @ACTFibernetHYD #ACTFibernet #CustomerService
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Raghav Tandon
(@Raghav7777) reported
@ACTFibernet SR11076506168444 Please look into the issue. Internet has been down since yesterday and it's taken 1.5 days without resolution. The issue keeps coming again after every 10 days. This is a painful experience. Not able to each the engineer or customer care person.
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NEERAJ KUMAR
(@nrjkumar41) reported
@ACTFibernet i've been following up on this Complaint No: #SR10276509724354 but no concrete result or response. No call from technician. Office work hampered a lot from past 35hrs.
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Ramesh
(@vsrbabu) reported
@ACTFibernet @ACTFibernetHYD It’s 5th day, the ticket raised is not taken care of. Ref. SR10176472539874. Is it like this always, with this Service Provider?
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Cooking Connections
(@Papansarkar333) reported
@ACTFibernet @ACTFibernetHYD Just had a word with Nanda Kumar from ACT social media team and he said he is looking into it. He also confirmed to call me every 30 mins to give an update. I am not sure about ACT as this company gives fake commitment and never installs or do anything within time. Still pathetic
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Ajit Rai
(@ajitraiAJ) reported
@ACTFibernet ETR crossed today also, no calls from ACT , you guys have the worst customer service support, arrogant and useless. Social media cell called me that some one will call me, but no one called yet @ACTFibernet
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Raghav Tandon
(@Raghav7777) reported
@ACTFibernet @ACTFibernet half of the 3rd day has been completed. At this point I don't even know if anyone is working on the issue. There are no details on the app. Field engineers never respond to the call. This is no transparency to issue resolution.
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Ajit Rai
(@ajitraiAJ) reported
@ACTFibernet Dear ACT team , why my request id SR11976503228174 is not resolved yet. ETR already crossed yesterday and again today ETR is about to cross. Pathetic service and team , no one called yet, when I called no proper response. No idea when it’s going to resolve. Lucknow.
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Vignesh G K
(@geekay2104) reported
@ACTFibernet They have just closed the ticket. But the issue is still not resolved. If there is a power cut the internet immediately stops working. It’s soo annoying. I want this to be resolved ASAP.
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Kuldeep Singh
(@kul_singh3036) reported
@ACTFibernet How long do I have to wait for the station and what action will you take for the sales and service team?
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Shiva Gameplay - YT
(@Shivap395) reported
Hi @ACTFibernet @ACTBangalore Am facing issue with the ACT internet at my home. The internet not working (internet LED goes OFF) whenever the power failure occurs. Your technical team keeps changing the backup battery (5 times), but still the problem is there.kindly resolve it
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Cooking Connections
(@Papansarkar333) reported
@ACTFibernet You people are escalating it since yesterday but nothing is working. No one is coming to install the internet. I have my office now. I will take other Internet connection from other provider of you are not able to fix this today.