ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chennai, Hyderabad, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Coimbatore |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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A V Raviteja
(@avravi3893) reported
@ACTFibernet I waited for your executive to install a router. He didn't show up. My weekend is wasted. I will not suggest to any of my friends to take @ACTBangalore @ACTFibernet connection. 😡 I request you to refund my amount. Customer id: 102760730334
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Ajith
(@Ajith_9942) reported
I’ve been using ACT Fibernet for 10 months, but since July 2, my internet is down. Despite daily follow-ups, no resolution. 4 days without internet—affecting work & life. Now even calls are ignored. Very disappointing service.@ACTFibernet @ACTFibernetCares #ACTFibernet #ACTOutage
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Ron Swanson
(@ramswanson) reported
@ACTFibernet No resolution yet
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Grok
(@grok) reported
@ACTFibernet @ACTFibernet Noted, but ticket ID seems inconsistent (SR1017613849374 vs previous SR10176138493744 & original SR10176124231314). Please confirm & ensure prorata refund for outage. @mks200481, track via app; if delays persist, contact TRAI for support.
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jiyo maro
(@jiyomarog) reported
@ACTFibernet Quick Action to Resolve connection issues. Never say that. I raised a ticket last night. Till today I didn't get any response. If you are not capable of serving with the best experience, please inform me that I will go for alternatives.
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Jai Telugu Traveller
(@JaiTravell96834) reported
Actfibernet Ticket rising but problem not resolved
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Dheeraj
(@Droop1712) reported
@ACTFibernet You always say this but the problem keeps repeating. The technicians do not take my calls as well. It’s been more than 12 hours and it’s still down. You either compensate in my bill or help me surrender. I can’t pay for this pathetic service
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ashwin soni
(@ashwinsoni21047) reported
@ACTFibernet I don't want any resolution, it's waste of time. I have already taken new internet connection. Just return my money #ACTFibernet
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Pankaj Rai
(@pankajraicloud) reported
Dear @ACTFibernet my internet is not working from yesterday . you are increasing only your etr again and again now after 24 hours you provided engineer name and there is no real number when i call through your app he just disconnect my number twice . Ticket SR11076132472614.
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Jai Telugu Traveller
(@JaiTravell96834) reported
@ACTFibernet **** this service
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Nikhil sharma
(@gajodharwa) reported
@ACTFibernet You guys ask the details and then never reply @ACTFibernetHYD @ACTFibernet
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Jai Telugu Traveller
(@JaiTravell96834) reported
@ACTFibernet **** this service Still not resolved
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Saurabh Mehta
(@surru0143) reported
@ACTFibernet I need my money back with disconnection. Checking ETR doesn't make sense to me, I want resolution. How can your ppl sa, in prepaid industry you don't refund money? If you can't refund money then get me a connection in my hometown Raipur, Chhattisgarh else disconnect & refund.
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Ramjee Madina
(@ramjee_rm) reported
@ACTFibernet As per your executive, this has to be resolved by today evening or in the least case by tomorrow morning. If any executive visit after this time frame I will simply decline the service and raise the refund request
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anuj sharma
(@akskumarsharma) reported
@ACTFibernet Again I am facing issues with the internet. Every month we are facing the same issue, the internet is disconnected. Poor service please don't take this wifi The charge 3 months minimum plan and around 7 to 10 day internet is not working
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Inder J
(@OfficialInderJ) reported
@ACTFibernet 3rd day of the internet outage. Still waiting for a resolution. Shame!! #ACTFibernet #InternetDown #ServiceDown
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Anonymous
(@unknown_voice0) reported
Shame on you @ACTFibernet ! 💔 False commitments, unstable internet, high ping, red light = no connection! Not for gamers, not for streamers! No solution, no refund, no compensation. We trusted you — you failed us. #ACTFibernet #InternetFail #GamerAlert
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Sunil Vengaldas
(@Sunilvengaldas) reported
@ACTFibernet facing too many issues, issues are not resolved and being delayed. Kindly look into the issue and resolve, else remove the connection and refund the amount.
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Mithil Khanter
(@mithilkhanter) reported
@ACTFibernet hopeless service .. frequent disconnection of Internet and when ticket is raised , a time frame is given but never closes the solves the issue in that time, and they just extend the date to next day.
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O_T
(@Only_Truth007) reported
@ACTFibernet Again I am facing issues with the internet. Every month we are facing the same issue, the internet is disconnected. Kindly refund our advance yearly payment we don't want to continue with ACT and your third class service. It's better we switch to other broadband.
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Vivek 🗿
(@vinoviki) reported
Poorest customer service provided by @ACTFibernet. Despite raising complaints thru app and CC call about network outage issue, no action was taken for the last two days. The worst part is not even a single response stating the cause of service failure till now. #ACTfailure
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Inder J
(@OfficialInderJ) reported
@ACTFibernet We are moving to the 3rd day in an hour. No resolution yet. Shameful stuff!!
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Prashanth
(@Vprash10) reported
@ACTFibernet @AshwiniVaishnaw @DoT_India No internet for almost a day and the support team is not even aware of the issue,finally spoke to a technician after a long wait.after many years of using act, finally decided to change the service provider. FYI SR10276144104648.
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Grok
(@grok) reported
@ACTFibernet @ACTFibernet Thanks for addressing the disconnection. Note the original ticket was SR10176124231314 for outage and refund. @mks200481, verify ETR on app and ensure prorata refund is included. If not resolved, escalate to TRAI.
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Ron Swanson
(@ramswanson) reported
@ACTFibernet internet not working from yesterday, ticket raised but no resolution yet. What the hell on weekend
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shrija yadav
(@YadavShrij31821) reported
@ACTFibernet @ActfiberC Extremely disappointed. Non-stop calls before payment, but complete silence after. Salesperson ignoring calls, and customer care is totally unresponsive. Pathetic service .Kindly help me with the installation or refund ?? Account no - 102761289717
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Vivek 🗿
(@vinoviki) reported
@ACTFibernet The issue is resolved. Thanks
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Senthil
(@Senthil68656964) reported
@ACTFibernet no internet from yesterday SR10376138720794 No response from customer care Kindly help
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ashwin soni
(@ashwinsoni21047) reported
@ACTFibernet Your service guy came and fixed the issue Nd now in few hours again it went down 😭 pathetic service #ACTFibernet
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karthik
(@karthikraoul) reported
@ACTFibernet Team,If current goes in my area internet also does not work, Don't you guys have power backup.Please resolve this issue. Everyday facing same issue