1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 1% E-mail (1%)
  • 0% TV (0%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.

CityProblem TypeReport Time
Chennai Wi-fi 9 hours ago
Chennai Wi-fi 11 hours ago
Bengaluru Internet 17 hours ago
Chhindwāra Internet 17 hours ago
Bengaluru Wi-fi 1 day ago
Bengaluru Wi-fi 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! @ACTFibernet #Lucknow #ConsumerCourt #BadService

  • Akashlnarayanan
    Akash Lakshminarayanan (@Akashlnarayanan) reported

    Absolutely pathetic onboarding from @ACTFibernet Was promised installation today by the sales guy and he doesn’t bother to attend to calls or reply for msgs. Not honouring commitment is one thing but not even caring to respond shows how a customer is taken for granted! Worst!

  • satyiki90
    Amit Kumar (@satyiki90) reported

    @ACTFibernet @FiberAct What is the status of my connection? Account Number: 102801995313 Issues: 1. Firstly your sales employee updated wrong number on Application. 2. Updated no. not visible to installation person. 3. Called customer care they have no clue of installation

  • IamRamAnirudh
    Anirudh (@IamRamAnirudh) reported

    @ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService.....

  • MohammedJa11764
    Mohammed Jaffer (@MohammedJa11764) reported

    @ACTFibernet I'll not pay the charges I'll change my broadband network

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    1/2 Dear @ACTFibernet , Repeated calls all day from multiple executives and 040-49267888, yet ZERO resolution.your staff continued disturbing me throughout the day forcing me to repeat the same issue repeatedly. This is harassment, not customer support.

  • satyiki90
    Amit Kumar (@satyiki90) reported

    4. Due to this not able to login to app to track anything or login to website. 5. First customer care saying installation person calling other number. 6. After some time they said no record found. Not able to understand where is my money/installation or refund? @ACTFibernet

  • ravi_bhat10
    OG (@ravi_bhat10) reported

    @ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.

  • santoshone544
    Santosh Kumar (@santoshone544) reported

    @ACTFibernet I got internet issue which took 2 weeks to fix so went for disconnect on April13th but still my amount is not refunded ?? It’s too horrible experience and I almost called 15 times to your customercare but no use. Can you fix this or should we reach consumer forum??

  • BarickDevojeet
    profit & sL (@BarickDevojeet) reported

    @ACTFibernet my internet is down from morning all I get is automated response and there is no way to connect to your customer care . I don’t think i should renew your plan next month anymore. Day by day your service is turning pathetic.

  • Indiavictimhome
    Proud Indian - contribute for change (@Indiavictimhome) reported

    @ACTFibernet @tamilhollywood2 Agree. Very poor service. The technician doesn't even bother to revert on WhatsApp or call. Customers are made to feel like begger. Pathetic.......

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService

  • JoshuaThiek3
    Ana anna na (@JoshuaThiek3) reported

    @ACTFibernet why does it take more than 12 hours to fix it.

  • deepashekar1997
    Chandrashekar Kumar (@deepashekar1997) reported

    @ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.

  • FishBetta81598
    BETTA FISH HYDERABAD (@FishBetta81598) reported

    Hey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? ​Resolve this.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @ACTFibernet @KunalVijay40479 Very fraud @ACTFibernet service providers never recommend anyone for the Act Internet. I am facing a similar issue but no one is addressing it .

  • sarveshxmaurya
    Suru ❤ (@sarveshxmaurya) reported

    @ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546

  • bitsbeatsbreath
    अंकुर (@bitsbeatsbreath) reported

    @ACTFibernet Today is the third day. I hope you fix it today.

  • satyiki90
    Amit Kumar (@satyiki90) reported

    @ACTFibernet Just refund my money i will take a new connection from somewhere else who have a faster service and whose sales people are not liars and know how to fill a form.

  • iptvfrinic92431
    iptv seller subscription service available (@iptvfrinic92431) reported

    @Poornimamenon10 @ACTFibernet Yes available iptv subscription service yes

  • akshathkr
    akshath.k.r (@akshathkr) reported

    @ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress

  • sairam_srikanta
    Sairam Srikanta (@sairam_srikanta) reported

    @ACTFibernet Been facing internet difficulties since a month. Office calls getting dropped due to this. Raised the issue many a times and still no resolution. Very frustrating it is, plz intervene at the earliest

  • NaniPallemoni
    ritesh (@NaniPallemoni) reported

    @ACTFibernet how many complaints does it take for your team to do a basic removal job? This box has been hanging here for a long time despite multiple requests to your support team. Completely irresponsible service and zero follow-up. you should also be accountable for removing

  • Farha_098
    Farha (@Farha_098) reported

    @ACTFibernet why can’t I connect with live agent? Router return not possible as i moved out. At my home we had 2 WiFi’s both were from ACT Now I shifted to a new place i tried changing the address it never worked in app i cancelled it hoping someone would call me but no one did

  • tiwari121291
    ADITYA TIWARI (@tiwari121291) reported

    @ACTFibernet worst internet supplier and services in Lucknow, executive are 3rd class with false promises just to sell the connection, literally pissed off from the service, every 2nd day i am facing internet issue.

  • vanam_kiran
    Kiran Vanam (@vanam_kiran) reported

    @ACTFibernet Still now no one has fixed the issue. It's been 24hrs I have escalated and issue was raised last 10 days back. How many days you want to fix this issue? #Noactfibernet

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Seens past 10 days I was unable to connect with an actfiber agent regarding act fiber box at resident my electric wave off 600 need to be reduce from plan amount but now there are saying from now onward it will update you need to wait for next 6 month for bill worst service