ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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From Jordan-Mediterranean 🇵🇸will be free
(@julianschwinger) reported
@ACTFibernet no internet connection since 3 hours. Are you facing any technical issues in Chennai?
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Abhishek Srivastava
(@__abhisheks) reported
@airtelindia @ACTFibernet can you help? Thinking of switching from this crap.
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Sanjiv Sarkar
(@sanjivsk50) reported
Hello @ACTFibernetHYD @ACTFibernet Pl attend disruption of your Broadband service,in BK Lane,Gachibowli,50032 on Top Priority.W/o Wi-Fi service,we r not able to Raise SR from Mobile Apps&noone from your end Cares 4 Fixing such disruption. Pl rush ur technician; @Min_SridharBabu
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Srini Bhai-ATM Machine
(@SrinibhaiATM) reported
My ISP ACT has installed their equipment in my building and has been using electricity from my home since day one. Almost 13 years over now..I have never received any discount or benefit for this. When I raise it, there is no response. Is this fair? @ACTFibernetHYD @ACTFibernet
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Jaykumar
(@tideservices) reported
@ACTFibernet Yesterday a complaint was raised for internet issue which is not resolved till now my work is being effected due to such pathetic service but when it comes for bill pmt ur *** gets on fire and stop the services immediately,
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manikanta KLMN
(@ManikantaKlmn) reported
@ACTFibernet what a ****** service… WiFi is not working from afternoon and my issue is not resolved even after multiple follow-ups… why you’re charging for thirty days when you’re providing services for 24 to 25 days in a month.
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Ramakrishnan
(@ramrk00) reported
@ACTFibernet Is there any problem? The Wifi hasnt been working for the last 1 hour At Ambattur, Chennai. Been a headache with you guys for the last 3 months, frequent disruptions. Worst at times :(
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Dhanush Rithik
(@Dhanush_rithik5) reported
Dei @ACTFibernet why always outage on Sunday! 😭😭😭😭. Such a poor network and going to change you if this is happening continuously.
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v!ru$@
(@surendra_irus) reported
@ACTFibernet worst service ... no proper response ...
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Syed Zuhaib ur rahman
(@TaxPayer1122) reported
@ACTFibernet This is my final attempt to get this resolved. If things don’t improve this time, I’ll have no choice but to switch to another provider. Hoping for a genuine fix — not temporary boosts.
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Pranav K
(@_pranavkrishna) reported
@ACTFibernet @ACTFibernet There has been no internet connectivity for over 1 day after ACT’s field visit, during which the junction box was removed and the connection was not restored and no resolution yet. SR10378602423305 / SR10378740844394 Requesting immediate restoration or refund.
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Giridhar
(@Giridhar_Mannav) reported
@ACTFibernet I got to know you are not able to provide service in my area can you please disconnect my service ? Here is the SR number for you SR10678671378544
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Raghul Rocky
(@rmbakettapaiyan) reported
Dear @ACTFibernet i had disconnected your service a month back and ur calling me again and again to recharge. It feels like threatening call, its a customer wish to continue or discontinue the service
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Pranav K
(@_pranavkrishna) reported
@ACTFibernet @ACTFibernet No one has reached out yet, despite your message. Also, please note - the request is not limited to pole-to-modem. I need the connection taken directly to my house from any ACT network point, avoiding the internal junction box that will be removed by the owner.
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Predator_@
(@Jeet_Singh_1) reported
@ACTFibernet The customer service and technical support are also very poor, with rude and unprofessional behavior
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Ramkumar
(@RamkumarP_S) reported
@ACTFibernet The app currently shows “Awaiting for ETR” with no estimated resolution time provided. Please share a clear ETR and the reason for repeated outages, as the service disruption has occurred multiple times recently and is still unresolved.
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mogli
(@zygotemohit) reported
@JioCare I’ll message if no resolution is provided by @ACTFibernet
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Bharat Agarwal
(@honestconsumer7) reported
@ACTFibernet my internet is not working since yesterday, you guys are pathetic not going to renew you guys! #jaipur #broadband
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Pranav K
(@_pranavkrishna) reported
@ACTFibernet : SR10378602423305 | A/c: 103763880302 Repeated promises, no execution. Need direct pole-to-modem connection as junction box will be removed by house owner. No resolution despite multiple follow-ups. Will not renew plan if unresolved. Request urgent intervention.
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Dr. Mohammad Bilal Khan
(@Mohamma31397786) reported
@ACTFibernet please help me to resolve the relocation issue of my connection. I raised a ticket for the shifting. It has been 7 days, nothing has been done. Though I am satisfied with my connection, I am thinking of shifting to any other operator. Ticket No. SR11078630270164
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Pranav K
(@_pranavkrishna) reported
@ACTFibernet After ACT’s field visit, the junction box was removed but my internet was NOT restored, leaving me with a complete outage. To make it worse, the call center team is pressuring me to close the ticket despite no resolution and speaking vaguely/rudely.
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Predator_@
(@Jeet_Singh_1) reported
@ACTFibernet I am extremely disappointed with the pathetic service I’m receiving. The internet is not working properly, there is constant lag, and frequent speed fluctuations. On top of that, when a customer requests disconnection due to these issues, you simply deny the refund
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Vishal Kukreja
(@Cooltechvishal) reported
@excitel_rocks @ACTFibernet I have his number with me as well, and can provide you if you want to investigate and be serious about these issues. Your company will die soon. @ACTFibernet
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Pranav K
(@_pranavkrishna) reported
@ACTFibernet The executive has removed the junction box but has not restored the connection, resulting in a complete service outage. This has escalated from delay to service disruption caused by ACT’s action. Request immediate technician revisit today and restoration.
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Founder's Den
(@foundersD3n) reported
@ACTFibernet my Service request SR10178722570374 . Is this a joke ? By when will it be resolved? Kindly escalate it
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puzzle
(@itselfPuzzle) reported
@ACTFibernet this is the 5 th time internet has went down in lask 1 week @TRAI pl intervene and check
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Ramkumar
(@RamkumarP_S) reported
@ACTFibernet Please let me know how long it will take to resolve the ACT Broadband connectivity issue. Recently, I experienced internet disruptions for several days, and now the service is down again. Service Request: SR10378723611614
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Vishal Kukreja
(@Cooltechvishal) reported
@ACTFibernet @ACTFibernet my account number is in your DM. I expect you will work on this issue very seriously.
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Atul Singh
(@IbsAtul) reported
@ACTFibernet @PMOIndia @AshwiniVaishnaw The worst internet connection you can get in entire planet, biggest liars and cheaters, save your money and opt for a different connection even if you have to pay a bit extra
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puzzle
(@itselfPuzzle) reported
@ACTFibernet folks the resolution time says tomorrow evening its too high