ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (24%)
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Total Blackout (7%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, New Delhi, Bengaluru, Ahmedabad, Jammu, Coimbatore, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Chennai |
Internet | |
| Chennai |
Internet | |
| New Delhi |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MD AHMED QAMER Indian
(@mdahmedqamar_in) reported
@ACTFibernet I have DM You Kindly Take action Fiber service is not good Enough for grievances
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Siva
(@Siva11346807) reported
@ACTFibernet Not satisfied your service connection got disconnected due to lack of severs. But not yet received refund details Please process my refund as soon as.
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SUDHEER REDDY SEELAM
(@sudheerfiring) reported
@ACTFibernet I've been raising the speed issues since two weeks but there's no resolution and from few days I've been requesting for disconnection still no response. Do you think customer will bare this since I've chosen 6months plan and bcz of my bad luck
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Abhishek..
(@Abhishe95922388) reported
@ACTFibernet No, the issue is still there and currently the internet isn't working.
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Shomendra Pradhan
(@ShomendraPradh2) reported
@ACTFibernet @ACTFibernet I am very much frustrated with your customer journey. I was promised to the installation today and nobody called me today. I provided alternative number to call but your customers care failed to do so. Can you guys resolve it... Or not...
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bhisham rai bishnoi
(@bishnoibhisham7) reported
@ACTFibernet are you guys ever going to resolve my complain. Raised the ticket on 5th October and still waiting for any kind of response. Complain no- SR11866014891444. I got better things to do than wait for your solutions. Fix it up ASAP.
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Meshach Darwin John
(@DarwinMeshach) reported
@ACTFibernet connection has been down for 16 hours now. I have sent details on DM. Please check
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Aakash
(@aakashsai1) reported
@ACTFibernet Facing issue.
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Syed Mujtaba
(@_mujtaba_mj) reported
@ACTFibernet Quick resolution ?? That will be till tomorrow evening and you call this quick ?? Figure out what that hell is the problem and fix it once in for all. I am so done. I AM GONNA LOOK FOR AN ALTERNATIVE FOR SURE IF THIS IS NOT FIXED BY TODAY.
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SUDHEER REDDY SEELAM
(@sudheerfiring) reported
@ACTFibernet Your sales person never bother when I complaint about speed issues, simply says plz call up CS and CS says apologies but no resolution. They say we will send a technician to home to resolve the issue, only when I raise for disconnection request.
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kavalisaikiran
(@kavalisaikiran) reported
Hi team, I am unable to access internet from yesterday night I am frequently facing this issue in my area.could please provide permanent solution. AC:101606466894. @ACTFibernetHYD @ACTFibernet
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Michelle Veronica Baghwar
(@VeronicaBaghwar) reported
Your customer support agents are not cooperating from last 5 days. This kind of behaviour from your executives will lead me to take a legal action against you all. @ACTFibernet
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Mohammad Faheem Uddin
(@sammy4m) reported
@ACTFibernet pathetic - switched to ACT because local guy had issues - now you guys are giving me a headache...whyas the problem, i am paying for something and not getting it worked.
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R Ashokchandran
(@r_ashokchandran) reported
This is for the information of the CEO of @ACTFibernet Mr @Balamalladi13 that your company is not providing the right service to there customers. Look into this bad status of the customer service and take immediate action to correct the mistakes.
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Michelle Veronica Baghwar
(@VeronicaBaghwar) reported
This is regarding my request to shift ACT broadband connection near my current house with all the setup ready, But after complaint on 09/10/2022 the executives are lingering the process and because of this my studies are suffering. No update yet @ACTFibernet @jaagograhakjago
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Tejas Tripathi
(@TejasTripathi20) reported
from
Annāram, Telangana
@ACTFibernet what a worst experience we are paying for 400 mbps speed and we are getting only 100 mbps speed and once contracted with act technician they are saying that there is a problem in your router for the past 2 year router has became the problem
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SUDHEER REDDY SEELAM
(@sudheerfiring) reported
@ACTFibernet Now my payment is with you and your team is neither resolving the issue and not proceeding with disconnection this is only bcz I've chosen 6months plan with your worst company
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Ashwani Tiwari
(@Ashwani_tiwari8) reported
@ACTFibernet Account Number - 119661050885 I paid the initial installation amount but it's being done yet. now i am switching to another broadband service provider kindly provide me the refund of the amount paid
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Sushanth_Balasubramanian
(@Sushu1106) reported
@ACTFibernet No update for a Request raised on Oct 4th and it’s been more than 24 hours with no internet…. ACT is not the solution for WFH professionals then… M still not contacted by anyone yet when I was informed of getting a call in 4 hours at 11 AM @ACTFibernet
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Vishal Sharma
(@imvishal154) reported
@ACTFibernet Reg no : 9710983284 wifi is down since hours Yemalur Kempapura Main Road, Ittina Anai. Called multiple times to customer care nd there is no resolution. Its a working day and how will people work with no wifi. This service is really bad in these times.
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Sushanth_Balasubramanian
(@Sushu1106) reported
@ACTFibernet M counting the minutes taken for you to get back… Oct 4th request is being looked only after I come to Twitter??? Shame on ur service
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Shomendra Pradhan
(@ShomendraPradh2) reported
@ACTFibernet @ACTFibernet this is not good service it's a failed promise by your team. I called customer care to register my alternative number but they are not even aware of my alternative number.
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vivekananda m
(@vivekananda1) reported
@ACTFibernet It's been not 10 days I'm facing the issue again. Please take action on the service ticket action taker last time. Whom should I need to blame?? @ACTFibernet
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Sushanth_Balasubramanian
(@Sushu1106) reported
@ACTFibernet I have been calling your customer care for more than 10 times since yesterday and all I hear is I will be called back by the supervisor.. No one called me ..
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Deekshith Bellare
(@deebellare) reported
@ACTFibernet Hi, I have made payment for fresh installation and still connection not established. Please fix. Contact no: 88673 26655 Have important things to do today
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Rhea
(@rheaaww) reported
Such pathetic service @ACTFibernet Boooooo 👎🏻👎🏻👎🏻👎🏻
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Syed Mujtaba
(@_mujtaba_mj) reported
@ACTFibernetHYD @ACTFibernet It’s been 15 days and again my both connections are down, how are you even doing business if the service is so pathetic ?? WHY DOES IT ALWAYS HAPPEN WHENEVER I AM WORKING FROM HOME. I am going to look for an alternative. SR10166113511154 and SR10166113519424 FIX IT.
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raghavan
(@raghavsrid) reported
@ACTFibernet following it with your team for the last 15 days for a plan change and still the request is not solved. Every time you open up a request and closing it stating resolved. You are not bothered to keep a existing customer itself.
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Aditya
(@Aditya87596149) reported
@ACTFibernet pathetic service provided by ACT, after disconnection my refund is not yet processed it’s been 1 month Service is so poor will never use it for free.
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Prudhvi Kumar Jellu
(@JelluKumar) reported
This is really weird. It's better to shut your services if you can't resolve the issue of your customers. @Balamalladi13 @ACTFibernet