ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Total Blackout | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manoj Reddy
(@IManoj_reddy) reported
@ACTFibernet Please close below service ticket as internet is working. Please tell your people not to call me. SR10165473635274
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Hazar
(@Jazzmabubasha) reported
@ACTFibernet: From morning itself I have network issues. Yet not the issue was solved. My one day net waste, my one day job waste, my one day salary waste. Act fibre won't provide one due day extra right and they won't compensate my salary also.
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Dipen Kandpal
(@zappednotdead) reported
@ACTFibernet Off late your service has started becoming a pain. Every now & then I see some or the other issue with your connectivity. You potentially might end up losing customers if you dont pull up ur socks. Better options are available. Latest incident: SR11865475168294
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Logical Trader
(@TraderLogical) reported
@ACTFibernet this is my 3rd attempt to reach-out to you guys for a request for a change of location. please help me out here or close your connection and refund the money.
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Salman
(@salmanosauruss) reported
@ACTFibernet I raised a ticket yesterday after my internet stopped working. The ETR keeps getting pushed back for no reason. Why is customer service so poor? This kind of downtime is pathetic. Please arrange for a callback ASAP. Ticket number is SR10265474856564
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Vaishno
(@VaishnoZ) reported
@ACTFibernet More than 4 hours now since the internet is down. Please provide us some news if internet will be restored today or not !!!
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ThisIsMT
(@manishtirkey86) reported
@ACTFibernet you have returned with your crappy service. My connection is of 150 Mbps and I am getting 50 Mbps speed. Fix it ASAP. SR10265475732884.
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Guruprasad B Gudi|ಗುರುಪ್ರಸಾದ ಬಿ ಗುಡಿ
(@GuruprasadGudi) reported
@ACTFibernet Please register my complaint..
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Ritesh Mangi
(@riteshmangi) reported
@ACTFibernet Day 4: Still your team is work in we don't care even customer dies. Local guy was promising like ACT is best company and *** calling me every other day for purchase lease line. I tried with Broadband and totally failed.
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Kshatri
(@kshatrindra) reported
@JioCare @ACTFibernet Kindly let me if you have services available in GopalNagar, Hyderabad 500085. *Only if you are really sure you can provide better service than @Airtel_Presence
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Kiran Kishore
(@urban_jinn_) reported
@ACTFibernet How long does it take to get a new broadband fibre connection ready? Installation still not completed even after 3 days. Full payment done upfront & zero support. Expected better.
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Aditya Sharma
(@Adityauppulurii) reported
@ACTFibernet the net is down from morning and we r hard stuck with our office work, request to resolve the issue ASAP, ticket no SR10165478105054.
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Samuel Brainerd S
(@samuelbrainerd) reported
@ACTFibernet Even 2022, wifi won't work when there's a power in the locality. Know why? Act fibre is incapable of creating backup! Horrible. @UpdatesChennai @jagograhakjago
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Nanban Vignesh
(@vigneshece75) reported
It is really disappointment with your service @ACTFibernet-Madurai From last two months 6+ outages. In this week two outages (today also). I am being tired with your team explaining about my dependency on your service. Please watch out on it.. impacting #WorkFromHome and IT BAU
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dinesh8183
(@dinesh8183) reported
@ACTFibernet Nobody from your team came up with a solution till now.
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Hazar
(@Jazzmabubasha) reported
@ACTFibernet Still how many hours u need sir!?. Very bad customer service. Should've just got different network rather than yours which satisfies customers queries fast
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pablo
(@jaghan86) reported
@ACTFibernet Every time its taking minimum 2 days to even address the issue....no one follows back immediately to check service status.
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Kshatri
(@kshatrindra) reported
@JioCare @ACTFibernet Kindly let me if you have services available in GopalNagar, Hyderabad 500085. *Only if you are really sure you can provide better service than @Airtel_Presence
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MDJøhår
(@johardon8055) reported
@ACTFibernet @ACTFibernetHYD Your ticket SR10165468843134 is tentatively expected to be resolved by 27-Jul (DD/MM) between 16:00 to 19:30. Team ACT.But the issue has not been resolved yet! Please resolve it and this is a recurring problem make sure it will not repeat.
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Mahesh Waliyan
(@m_waliyan) reported
@ACTFibernet @Sunderraju57 I am mahesh from Delhi, yaar Apki service itni khrab kyo hai, please resolve my problem kindly check it. 3-4 months se presan hu. Apni customer care department ko thik kro please Register no- 8800222664 Complaint ticket no-SR11065475345812
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pablo
(@jaghan86) reported
.@ACTFibernet Waiting for resolution of the ticket SR10365470546744 , which is supposed to be resolved by now. Please provide an update. #ACTFibernet #outage #support
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet I can see that no one from the team contacted me it's been almost 24 hrs since your response and the service request is again closed without resolution I've reopened the request and kindly look into this
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Karthik Gangadaran
(@Karsracer86) reported
@ACTFibernet team this week 2 time I'm raising a complaint that the internet connection is down. Every month at least twice my service is down. What kind of service are you providing it's better to move some other service provider.
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deepak chouhan
(@deepakchouan) reported
Act never fails to disappoint same story wrong bill copy again, been 3 days still did not receive correct copy yet. Please note that If the copy is not provided till last working day please arrange for compensation. As this is repeated every month @ACTFibernet
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Hazar
(@Jazzmabubasha) reported
@ACTFibernet Yet not my issue was solved, i spoke with one of the engineer he is saying another engineer will come. What's going on Sir. May i know whom I need to Complaint for this. This leads to affect my job.
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Dumblefork
(@MaliniK6) reported
@ACTFibernet The quality in service is the worst I’ve ever seen. I guess we only have to pay you money and not expect any resolution to issues. My internet connection is down for at least two days every month. It hasn’t been working since morning today.
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Vaishno
(@VaishnoZ) reported
@ACTFibernet Have DM'ed you. Internet is down for more than an hour now with no intimation from ACT team. This is getting a regular affair now !!! Using hotspots after paying in advance for 6 months.
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Hazar
(@Jazzmabubasha) reported
@ACTFibernet Thankyou For your reply. Even though I call many times to customer service they simply saying we will update the things to technician may be problem on main box, in app it just generates the ticket number no tracking for that ticket. 7845810105, Chennai, Thiruvottiyur.
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Manoj Reddy
(@IManoj_reddy) reported
@ACTFibernet Please read the tweet properly. Internet is working fine. Please close the service ticket. SR10165473635274
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Yasub Hashmi
(@yas_hashmi) reported
Hey @ACTFibernet, could you please help me making corrections in address. 3 Emails, 3 phone calls and 1 escalation - no progress.