ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (70%)
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Wi-fi (17%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan Adrian
(@RyanAdr49399777) reported
@ACTFibernet what is going on with you guys. Whole area Internet shutdown? What world are we living in. I am not able to finish my work because of this repeated service issue. All I see is the prices going up.
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̴X̴̴P̴̴E̴̴R̴̴T̴̴G̴̴A̴̴M̴̴E̴̴R̴
(@XPERTGAMEROO7) reported
@ACTFibernet Hey ACT why am I constantly being asked to Login to use the Internet? I login once and then a week later it asks me again. The connection is in my father's name and I can't keep asking OTP from him. Why is this happening even with ethernet?
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Vinod Reddy
(@AmVinodreddy) reported
@ACTFibernet Still no solution? How many months you want? Just to take back Router and return money?
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Pragadeesh Kv
(@kvpragadeesh) reported
@ACTFibernet , The Worstest fibernet connection ever! Facing recurring issues, internet goes off for every week. No proper communication, no proper resolution. I think this is the time to switch for @HathwayBrdband , Shame on you ! @ACTFibernet
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Jatin Khurana
(@KhuranaaJatin) reported
@ACTFibernet you are on the verge of losing multiple customers in our society. The technician is rude & refusing outright to come in an emergency situation.
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ravi
(@rickyravikumar) reported
@ACTFibernet I have complained multiple times still issue persists. Its better to get away from this unreliable network
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Sounak Choudhury
(@SounakChoudhur2) reported
@ACTFibernet I want the issue to be fixed asap, it is not progressing at all
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Ganesh
(@Ganesh_Chippa1) reported
@ACTFibernet With regards to service request: SR10278189887718, Why is your customer care executive preaching me to talk politely when I want to talk about billing issue? Is ACT looking for only politely customers and IT employees? Not the common people?
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mmkt mmkt
(@mmktmmkt111239) reported
@ACTFibernet What waste service on the day one.First I asked them whether they can install and activate today itself.They said yes.But after making payment the executive is not responding.Can you refund the amount asap.I don't want this kind of waste service.
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Tharun
(@Tharun06127314) reported
@ACTFibernet My service request number SR10378219977264 please resolve this issue immediately I am having work from home now please
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Mausam Borah
(@MausamBorah3012) reported
@ACTFibernet I upgraded to the ₹9,521 / 6-month 400 Mbps plan, but you wrongly renewed my old ₹3,363 plan using that payment. SR10278187244794 was closed without any resolution.
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Nishant
(@nishantgupta) reported
@ACTFibernet and my internet is down again, will you again take more than a day to fix it? Like every week? Account no. 110756806783. Ticket id SR11078215436794
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hangouts two
(@HangoutsTwo) reported
@ACTFibernet Hi can u confirm pls why this sr SR10178214865584 closed without any resolution? Also didn't receive any call from customer care to know my concern. Are u guys really wanted to resolve my query or u want me to go to some other provider?
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Ganesh
(@Ganesh_Chippa1) reported
@ACTFibernet if so, Why don't you teach/train your field executives to look for and give connections to only Polite people and IT employees?? I was flabbergasted/shocked with your customer executive reply to talk me politely
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Sounak Choudhury
(@SounakChoudhur2) reported
@ACTFibernet I want the issue to be fixed asap, it is not progressing at all
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Revanth
(@tweet_revanth) reported
@ACTFibernet Pathetic cust support from ACT. Service dc 20 days ago due to unavailability of CX device in my area, I paid for 3 months and used internet only for 26 days but so far Modem not collected and refund not processed inspite of several followups.
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Manish Kumar
(@Mani_IT_Geek) reported
@ACTFibernet HI @ACTFibernet Intially your team said there is fiber cut issue and now after posting the complain id on social media your team is now telling there is some payment issue with @AparnaGroup whatever the issue is please resolve, why are users suffering #Hyderabad SR10178200961794
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siva varahalu mogali
(@MogaliSiva) reported
@ACTFibernet Internet is not working, not getting a solution. The interest shown for onboarding is not there in resolution. SR10578207015724 @ Vijayawada
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Sounak Choudhury
(@SounakChoudhur2) reported
@ACTFibernet my account no : 102757470176 wifi is not working from morning. I have raised a request with Ticket Id: SR10278214706724 but mot response. Please fix the issue asap.
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Tharun
(@Tharun06127314) reported
@ACTFibernet worst customer service not even proper communication every month same problem internet disconnects they don't respond immediately please deactivate my connection I am switching my internet connection to someother service
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Samir Deshpande
(@happysamyy) reported
@ACTFibernet I have been wanting my deposit back after cancelling my connection and all you guys say is that ACT doesn’t provide refunds? You want to keep my money plus keep earning interest on it! Such an unfair and unethical policy , never expected this from a major ISP!
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Samir Deshpande
(@happysamyy) reported
@ACTFibernet I have been wanting my deposit back after cancelling my connection and all you guys say is that ACT doesn’t provide refunds? You want to keep my money plus keep earning interest on it! Such an unfair and unethical policy , never expected this from a major ISP!
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Ashwin Anand
(@AshwinAnand5) reported
@ACTFibernet is so pathetic with their customer service. I had upgraded my subscription mainly for the Mesh pod and it’s been over a week and they haven’t delivered it. The support personnel has marked as delivered.
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Surendra Pabbaraju
(@surendrapabba) reported
@ACTFibernet @ACTFibernetHYD But no technician ever contacted me, and tickets were closed without resolution. Now the reason suddenly changed, which is completely unacceptable.
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Nishant
(@nishantgupta) reported
@ACTFibernet It is down again. Ticket SR11078215436794
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Sounak Choudhury
(@SounakChoudhur2) reported
@ACTFibernet my account no : 102757470176 wifi is not working from morning. I have raised a request with Ticket Id: SR10278214706724 but mot response. Please fix the issue asap.
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Surendra Pabbaraju
(@surendrapabba) reported
@ACTFibernet @ACTFibernetHYD 11 months pending power allowance. Zero resolution despite multiple escalations. This is exploitation. I expect immediate settlement before I move to Consumer Court. Acc ID: 101655707195 #ACTFibernet #InternetService #CustomerRights
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Ryan Adrian
(@RyanAdr49399777) reported
@ACTFibernet I still haven’t got a resolution. My ticket no. is SR10278210818084. There is no internet since last evening. Are you’ll kidding me? Is this a garbage service provider. Better time to switch.
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Kabandi Saikia
(@kabandisaikia) reported
@ACTFibernet Hi! I need to someone in billing. I am trying to change my plan but not able to from the app. Please help
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Manish Kumar
(@Mani_IT_Geek) reported
@ACTFibernet @ACTFibernetHYD please find my complain id SR10178200961794 with utter disappointment I am reporting that my "internet in not working" from past three days not getting any resolve ETA from call center guys nor the technical team is responding to calls #Hyderabad