ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Kallakkurichchi, Hyderabad, Coimbatore, Chennai, Delhi, Bengaluru, Pune, Guntur, Nellore, Mumbai, Kolkata, Lucknow, Ludhiāna, and Vijayawada.

City	Problem Type	Report Time
Chhindwāra	Internet	8 hours ago
Kallakkurichchi	Wi-fi	10 hours ago
Chhindwāra	Internet	12 hours ago
Hyderabad	Internet	15 hours ago
Coimbatore	Internet	1 day ago
Hyderabad	Total Blackout	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 6 minutes ago

  @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

• 
  Arijit Majumdar (@Aar_i) reported 6 minutes ago

  @ACTFibernet Here we go again...SR11081721954944 internet is down. Let us now wait and see what effect if any our last conversation has had.

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 10 minutes ago

  @ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.

• 
  Anku Sharma (@AnkuSha12771848) reported 12 minutes ago

  @ACTFibernet My name is Sandeep Sharma. I’m from T Block, Gali No. 4. My internet service has not been working since morning, and the issue is still unresolved. I have my work to attend to, so please look into this urgently and restore the service as soon as possible. Please help

• 
  Naveen kumar (@snaveen286) reported 15 minutes ago

  Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

• 
  yogesh sherman (@yogeshsherman) reported 16 minutes ago

  @ACTFibernet so in delhi their internet stops working within 15 days of installation think about other states and they couldn't resolve it , the worst part is they are unable to even provide ETA. They hired few staff and even they are untrained, Avoid ACT

• 
  MIHIR GUPTA (@MihirBSR) reported 20 minutes ago

  @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

• 
  nobody (@yudish_dsy) reported 25 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  Aman Kumar (@locate_aman) reported 25 minutes ago

  @ACTFibernet @ACTFibernetHYD SR# SR10181706560984 Internet not working, ETR is getting delayed. Do you people know the term "accountability"?

• 
  Reiss (@ReissAFC) reported 26 minutes ago

  @ACTFibernet is one of the worst

• 
  Manish Aggarwal (@ManishAggarwa11) reported 29 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

• 
  s19hubham (@s19hubham) reported 31 minutes ago

  Hi @ACTFibernet - since there is a box installed in my house which uses electricity, the technician mentioned the units consumed for that will be refunded to me in my ACT bill. But that has not been adjusted. Can you please check and help? Account no 110806926073.

• 
  Mohammed riyaz ali (@Mohamme16541905) reported 37 minutes ago

  @ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice

• 
  yogesh sherman (@yogeshsherman) reported 37 minutes ago

  @ACTFibernet So your fibre has issue that's what was told, and resolution would take end of the day but you charge customer for full day

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 38 minutes ago

  @ACTFibernet No permanent resolution. Every few days there is an outage. 2 July, 20 August and now 25 August. #fail #actfibernet Pathetic service

• 
  yogesh sherman (@yogeshsherman) reported 40 minutes ago

  @ACTFibernet they can't even provide an ETA for no internet issue. That's their service, if you go by airtel Or jio you will receive an ETA, never spend your hard earned money on their internet and their false promise

• 
  Suman Kumar (@sumanpsk) reported 41 minutes ago

  @ACTFibernet your service sucks

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 42 minutes ago

  @ACTFibernet @ACTFibernet , Almost half a day gone today too and there is no resolution or closure yet. It is 5th day today without internet

• 
  Against cockroach party. (@MadhuShett64784) reported 42 minutes ago

  @ACTFibernet @PrabuPrithik Primarily ask your staff Mr Sriram to respond to multiple calls (8925820780)for service,next advice him to be calml while your customer calls out of frustration.Advice him not to shout around with your client,we are not receiving free service.More than 20 calls went unattended.

• 
  Durga Prasad (@durgaprasad__12) reported 42 minutes ago

  Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

• 
  Murali Krishna R (@muralismash) reported 46 minutes ago

  ACT has pathetic service throughout my journey. My connection was disconnected on 10th july 2026. I requested for an intercity connection but customer care guys made blunders & I couldn't get connection in the new city. Till date no refund e1 after asset recovery. @ACTFibernet

• 
  Akriti Bajaj (@AkritiBajaj) reported 48 minutes ago

  @ACTFibernet I paid for activation of my internet plans almost 2 wks ago, but service is still not installed. Technician visited once, customer care has been unhelpful, and not responding despite assurances. This is unacceptable. Resolve immediately!

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 48 minutes ago

  @ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet

• 
  chinnikrishnan (@vchinnikrishnan) reported 50 minutes ago

  @ACTFibernet Internet access was down for more than 7 days severely disrupting our work Please let me know the process for claiming 7 days discount on my monthly charges

• 
  Singh Ranbeer (@socialevil2002) reported 50 minutes ago

  @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 53 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  Ankit Mohanty (@ankit_amohanty) reported 55 minutes ago

  @ACTFibernet Please act on Complaint No:#SR10281773958775. Kindly initiate a refund

• 
  Balakumaran (@balap07) reported 56 minutes ago

  @ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.

• 
  yogesh sherman (@yogeshsherman) reported 1 hour ago

  @ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic

• 
  Vansh (@vansh_bajaj11) reported 1 hour ago

  @ACTFibernet Internet, not working since 24 hours No service provided text immediately else I will remove the connection