ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (26%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Noida, New Delhi, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, and Mumbai.

City	Problem Type	Report Time
Bengaluru	Wi-fi	12 hours ago
Hyderabad	Total Blackout	1 day ago
Chennai	Internet	2 days ago
Noida	Total Blackout	2 days ago
New Delhi	Wi-fi	2 days ago
Bengaluru	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R Ashokchandran (@r_ashokchandran) reported 10 minutes ago

  @ACTFibernet Wow again standard template reply from @ACTFibernet ,atleast while replying to customer messages put some effort and take some responsibility for the mistake from the company's end. Show that courtesy atleast.

• 
  Gokul Raju (@IamGokulRaju) reported 10 minutes ago

  @ACTFibernet @ACTFibernet yes, the issue has been solved, Thanks. But it took a lot of time and more of my time to follow up and bring the issue to Twitter for a solution. Could have been more responsive as soon as the issue had been raised.

• 
  Nagajeevan S (@nagajeevans) reported 12 minutes ago

  @ACTFibernet another ticket #SR10266258374494 raised for the same issue by customer care. but these ticket are getting closed without providing a resolution.. #poorservice

• 
  Shreelesh S Nair (@shreelesh_nair) reported 12 minutes ago

  @ACTFibernet I want to disconnect the connection! Y u people are not doing it? Not responding properly on mail & Call also!! Cancel my Act Connection!

• 
  Allauddin (@Allaudidn) reported 18 minutes ago

  @ACTFibernet very bad service .waiting for my refund since 20 Oct 22.

• 
  Vinothkumar Chandran (@VinothkumarCh19) reported 20 minutes ago

  @ACTFibernet Nope I didn’t hence found a new service provider @airtelindia - super efficient. Sent an email for refund. Pls initiate

• 
  @AmanSeth (@Aman_on_Fire) reported 26 minutes ago

  @ACTFibernet No internet from yesterday got the notification service will be restored tomorrow. Is outage for 3 days normal ? SR10266247048024

• 
  Samy (@killysamy) reported 28 minutes ago

  @ACTFibernet I have asked for escalation matrix which ACT do not seems to have it. How come without escalation matrix u people are running a business? Everytime a standard reply of within 24 hrs issue will be resolved is the template answers given by customer care.

• 
  Samy (@killysamy) reported 28 minutes ago

  @ACTFibernet As soon as Monsoon season starts, ACT will be down in Chennai. Sad Story continues...

• 
  Kasi காசி (@akaasi) reported 29 minutes ago from Coimbatore, Tamil Nadu

  @ACTFibernet is increasingly erratic. Fourth time connection outage in less than 3 months. Twice within a week. 😠 #Coimbatore tweeps, please suggest me a better #broadband.

• 
  krishan Chawla (@chawlakk) reported 31 minutes ago

  @ACTFibernet No internet since Yesterday. Need urgent resolve. Experiencing frequent disruption and slow speed. Someone should look into it urgently.

• 
  HINDUSTANI🇮🇳🇮🇳 (@HINDUSTANI1818) reported 32 minutes ago

  @ACTFibernet 2 din ho chuke he kb tk aese bolte rhoge...kb tk ? Preshan ho gye he hm aapki service se

• 
  kavalisaikiran (@kavalisaikiran) reported 33 minutes ago

  @ACTFibernet I didn't receive any call from support team .it's been 10 days we are facing slow internet issue. Please resolve issue ASAP

• 
  abhilash badampet (@abhilash1340) reported 37 minutes ago

  No response from @ACTFibernetHYD @ACTFibernet for my billing issues from the past 5-6 months. Have complained multiple times with SR10166219888912,SR10166252501896,SR10166252502431,SR10166254629145.Customer care is simply disconnecting to my call without any proper resolution

• 
  Purusho (@dexers726) reported 40 minutes ago

  Dear @ACTFibernet , I've raised a complaint 2 days Back for CX NOT PINGING issue. Still I haven't received any response to my complaint. My work is highly impacted due to this. I am a former employee of Act but the situation demands me to escalate in SM. Kindly ACT fast.

• 
  reema patnaik (@rimspat) reported 44 minutes ago

  @ACTFibernet Who gave you license to work. More than 24hrs and internet down. Really fed up. @ktr sir u need to to chk the company's fooling your state people. U shud cease their company. #Hyderabad #internet #badservice

• 
  Quazi Farooque Azam (@itsqfa) reported 45 minutes ago from Lucknow, Uttar Pradesh

  Hey @ACTFibernet my Internet service is not working since morning Did complain but still there is no response from ur side Complain numbr- SR11966267219114

• 
  TiLluశ్రీ (@sai2here) reported 47 minutes ago

  @ACTFibernet Such a foolish network service till now the issue not resolved Worrest ever network Please disconnect the network service i con't paid the bill

• 
  govardhan (@gov027) reported 47 minutes ago

  I am deeply sadden @ACTFibernet services.I spite of escalating the issue to nodal officer not action is taken.ACT broadband doesn't work when the power goes off.

• 
  𝗠𝗮𝗻𝗼𝗷 𝗞𝘂𝗺𝗮𝗿 (@MmcManoj) reported 49 minutes ago

  Seekiram fix pannungada enn WIFI problem uh 🥲 @ACTFibernet Five more minutes to go 🔥 #VarisuFirstSingle #Varisu #Beast

• 
  Sengo PR (@SengoPR) reported 52 minutes ago

  @ACTFibernet You provide a permanent fix instead of useless callbacks.

• 
  HINDUSTANI🇮🇳🇮🇳 (@HINDUSTANI1818) reported 53 minutes ago

  @ACTFibernet I want solution today or else you take your router and connection and it is ok to return my money

• 
  Sharon Anshaa (@miss_orophile) reported 54 minutes ago

  @ACTFibernet I'm facing connectivity issues. Registered mobile number : 7299885998

• 
  Prashant Srivastava (@3007_Prashant) reported 54 minutes ago

  @ACTFibernet Hi I have send my number and address in DM . Please check and solve my problem as soon as possible.

• 
  !Proof Of H0DL! 👻 (@ArtetArsenal_) reported 54 minutes ago

  @ACTFibernet Hasn’t been 6 hrs ie a quarter of a day since you’ve tweeted this and internet is down already again , for the 100th time

• 
  satishkumar (@satishk31084797) reported 54 minutes ago

  @ACTFibernet @nch1915 ACT team Gentle reminder as the issue is neither resolved yet

• 
  Sangita (@Sangita29608874) reported 54 minutes ago

  @ACTFibernet It's going to be 10am and nobody has contacted yet. Pathetic service

• 
  Rahman (@sadique49) reported 56 minutes ago

  Hey @ACTFibernet do you even resolve the issue. Does your servicemen know anything apart from restarting the router changing the port or channel. Does your sales guy only responsible for sales and there after it doesn’t matter even though the customer dies creating tickets.

• 
  govardhan (@gov027) reported 56 minutes ago

  @ACTFibernet act broadband get disconnected as soon as there is power outage and act team is team is trying to fix the issue from past 4 months. Even local cable broadband services will run for atleast 12 hrs during powe outages.

• 
  Hariprasad R (@HariprasadR07) reported 1 hour ago from PETROL BUNK ORR, Karnataka

  @ACTFibernet Yes. Thanks for resolution. But I believe that could have been fixed earlier prior to my escalations , without loosing my time and peace of mind…🙏🏽