ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (70%)
• Wi-fi (21%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Shimla, Visakhapatnam, Chhindwāra, Chennai, Bengaluru, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, Mumbai, and Kolkata.

City	Problem Type	Report Time
Hyderabad	Internet	4 hours ago
Shimla	Internet	4 hours ago
Hyderabad	Internet	5 hours ago
Hyderabad	Internet	1 day ago
Visakhapatnam	Internet	1 day ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Padappadi Elaniswami (@PESTAMlLNADU) reported 3 minutes ago

  ACT cheap and enga neraya per sonanga nu athu podalam nu pathen..rendu per call pani enquiry pananga.. plan lam choose pani book panidalam nu 3 vaati call panen..rendu perum edukala👎👎 Booked Airtel Xtsream after that U lost a customer because of your poor cus care @ACTFibernet

• 
  SHUDHANSHU PANWAR (@Mrpanwar_) reported 5 minutes ago

  @ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason

• 
  Naveen kumar (@snaveen286) reported 9 minutes ago

  Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

• 
  Pavan (@pavanamar554) reported 9 minutes ago

  @ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this

• 
  _DrauGr (@_DrauxGr) reported 11 minutes ago

  Unable to login with mobile number even though it's valid.please help @ACTFibernet

• 
  Doozie (@doozudoesit) reported 14 minutes ago

  @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

• 
  Ishwar Achanta (@ishwarachanta) reported 14 minutes ago

  @ACTFibernet complaint lodged at 1015 this morning, so far no rectification nor is there any response. Area is Dr PV Cherian Crescent Road, Egmore,chennai. Unfortunately we still have 4 months to go with you, else would have changed you long back.

• 
  malleswar ganji (@GanjiMalleswar) reported 20 minutes ago

  @ACTFibernet provide worst service my internet was not working at yesterday evening still today afternoon internet was not working bad service

• 
  Janani (@njan85) reported 21 minutes ago

  @ACTFibernet When are you going to fix the issue that’s now running in third day with ETA revised by default for third time without any update. Just fooling customers by saying fastest broadband but doesn’t have the resources to fix issues. One of the worst service provider

• 
  RAGHAVENDRA RAO MV (@mvrrao) reported 21 minutes ago

  @ACTFibernet My internet in Visakhapatnam is down since one hour. Ticket SR10781727557224 shows a late ETR of 13:00 hrs on tomorrow. This is way too long for a resolution. Please expedite and send a technician sooner!"

• 
  Singh Ranbeer (@socialevil2002) reported 26 minutes ago

  Don't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 29 minutes ago

  @ACTFibernet Please see I have posted before 2 days and 5 days with the same issue. when it starts raining late at night, the Internet stops working. Pitty on the services you are providing

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 31 minutes ago

  @ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution

• 
  MIHIR GUPTA (@MihirBSR) reported 31 minutes ago

  @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

• 
  yogesh sherman (@yogeshsherman) reported 35 minutes ago

  @ACTFibernet they can't even provide an ETA for no internet issue. That's their service, if you go by airtel Or jio you will receive an ETA, never spend your hard earned money on their internet and their false promise

• 
  Krishnakanth Sabnekar (@ksabnekar) reported 35 minutes ago

  @ACTFibernet It's been almost 2hrs internet is not working in our area Opp Bapu Ghat Langerhouz.Request you to kindly look into it at the earliest.I've raised a ticket but still the internet service has not been restored yet. No one has called us from ACT authorities yet.

• 
  Balaji Swaminathan (@BalajiSwaminat) reported 38 minutes ago

  @ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.

• 
  Dinesh (@Dinesh72521026) reported 39 minutes ago

  @ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835

• 
  aji l mera (@MaalGaaadi) reported 43 minutes ago

  @ACTFibernet You Guys are the worst ISP in Bangalore especially Whitefield area. No response on my ticket and your so called technical team is not responding. Resolve this or I will be removing ACT from my flat and the whole apartment.

• 
  Canute Angelo (@08aca24) reported 44 minutes ago

  @ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.

• 
  Tyler Rake (@Baap_koMtSikha) reported 45 minutes ago

  @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎

• 
  Sailesh Damani (@sailesh_damani) reported 46 minutes ago

  @ACTFibernet ACCOUNT No : 102015011772 I had opted for 3 months billing only for router. It should be back to monthly billing now. I am getting notifications that it will be 3 months billing. This is not acceptable. When I try to raise an issue via your bot it is not working

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 48 minutes ago

  @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

• 
  Aman Kumar (@locate_aman) reported 49 minutes ago

  @ACTFibernet @ACTFibernet please cancel my connection and process refund which should also compensate 3 days of downtime.

• 
  Vatsal Bajpai (@vatsalbajpai_) reported 50 minutes ago

  Hey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs

• 
  tanuj raj (@tanujrraj) reported 51 minutes ago

  Genuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏

• 
  SPR (@SprEinfach) reported 52 minutes ago

  @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

• 
  Victor Emmanuel 👑 (@VictorEmmanuelN) reported 56 minutes ago

  @ACTFibernet I think before you can fix this @jio_fiber can install a new connection!

• 
  Meghana Sastry (@MeghanaSastry) reported 57 minutes ago

  @ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 59 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility