ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 10: Problems at ACT
ACT is having issues since 02:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Delhi, New Delhi, Chhindwāra, Bengaluru, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, Osmanabad, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 18 minutes ago |
|
Hyderabad
|
Internet | 2 hours ago |
|
Hyderabad
|
Internet | 5 hours ago |
|
Chennai
|
Wi-fi | 6 hours ago |
|
Delhi
|
Internet | 8 hours ago |
|
New Delhi
|
Total Blackout | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vimalathithan Devaraj (@dvimal27) reported@ACTFibernet @ACTFibernet After 4 days of no action on SR10180936078194, I have switched to Airtel. Demanding full refund of ₹3,878.92 (₹700 shift + ₹3,178.92 prepaid plan) within 48 hours. Service not delivered despite payment = deficiency of service. Next step: @DoT_India complaint.
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Anupama (@Anupama97882988) reported@ACTFibernet The issue still there @TRAI
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Sateesh G Chelikani (@equityTurtle) reported@JioCare had a pathetic experience on your toll free number. 3 calls in last 2 weeks and the issue is unresolved. After explaining your executive says connection to next level and the next level never picks up and call gets disconnected. Today after another similar experience wrote and email with all details. Hoping to see it gets resolved or have to part ways to @Airtel_Services or @ACTFibernet for your unethical practices and bad customer servcice.
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𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reportedHello @ACTFibernet @ACTFibernetHYD ! No internet since morning, raised a ticket, it showed there are some issues on your side. Not a single technician followed up, no idea when it will get resolved. I called a technician, explained everything and he can't do anything. HELP!
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet You people arent interested it seems. Cancel the order and refund
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@FactFighter_ (@MylifeMyrule851) reported@ACTFibernet strongly disappointed with this act fiber. Raised shifting request 30 days ago ticket hs closed without fixing the issue and trying to reach out multiple times but no technicians available. I really don't know how the network is handling by them. #donotrecommend
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Prafful (@prafful777) reported@ACTFibernet @ACTFibernetHYD @ACT_Issues I am trying to act multiple times to shift my connection. However I see no response from your side. I request you to cancel my subscription. since you are unable to provide the service. SR10180921726404 SR10180910224644 Thank you
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Nivas Ravichandran (@nivasravi) reported@ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.
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Sachin Gogia (@runthusiast) reported@ACTFibernet - You need to get your ACT together. You have been making false promises openly, whereas the ground truth is that no one cares. On May 29th, I paid you for a plan change to convert to a 6-month plan, which comes with mesh routers. No updates yet! The service request you logged doesn’t even show up in my account. 🤔
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC —leading me to request a cancellation—I have since resolved the site issues on my end. Yesterday, I raised a request for reinstallation; however, I have not yet been contacted by an executive or technician. As it has now been over 11 days since my initial request
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Kiran Surya Nadella (@kiran_nadella) reported@ACTFibernet Still no resolution and your service engineer is very rude. What’s this? @TRAI @DoT_India
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Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet please stop saying lie. I just spoke with TL of your Internet. Why there is only 1 technical person to fix the issue?? No backup? It a cable cut issue and it takes maximum 1 hour to fix this issue. But no person in this Bhimavaram town from @ACTFibernet to fix it. I need to wait till tomorrow afternoon for the person to come from Eluru?? Worst service from you guys again and you proved it!!!
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saravanan s (@ssaravananmechg) reported@ACTFibernet @DoT_India @TRAI Also why much you are very concern about the bills even without providing proper service. Nill was generated without addressing the issue also without providing service.
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🅰🅱🅷🅸🆂🅷🆃🆄😈 (@ItismeLucifer) reported@Lollubee @ACTFibernet If they close the ticket. Reopen it again and again. Thats the only way to get perm solution.
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Sudharsan Ravikumar (@sudharsanrk) reported@ACTFibernet it’s been 2 days, my Internet connection is not working and customer care doesn’t even bother to attend call? What’s happening?
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Sunil Arab (@MyFeudalSelf) reportedHey @ACTFibernet! Your app hangs when I try to use other payment options and there are no options to pay online too. I don’t have Amazon pay and don’t want to use that. Please Help! Thanks
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Vineet Shrestha (@vineetshrestha9) reported@ACTFibernet ID: SR11081047219104 Internet has been down for 24+ hrs. Engineer visited and said the cable is broken at a pole, another engineer was to fix it, but no update yet. Please expedite the resolution ASAP.
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abhinav sinha (@abhinavsays42) reported@ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.
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Sumit Anand (@sumitanand098) reported@ACTBangalore @ACTFibernet SR10281068894234 for 3 days, every morning my internet is not working, what is this... I've to raise a ticket everyday. Very pathetic service.
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Khushi Chauhan (@khushikibaat) reported@ACTFibernet is the worst for real
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Dhurjati somasekhar (@somudhurjati) reported@ACTFibernet I Have raised multiple requests for sudden internet issues at home, Engineer visiting the site and resolving temporarily and closing the request.
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bazooka (@NihalTheElf) reported@ACTFibernet Internet has been down since Thursday 11 PM. It came back for only a few hours before failing again. My ticket was closed without fixing the issue. I reopened it, but nobody is responding. It's been over 24 hours I expect the promised compensation and permanent fix.
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🦅 (@KautilyaTweetz) reported@ACTFibernet Still not resolved I can say worst broadband service
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Lakhan (@LakhanINTS) reported@ACTFibernet Please cancel my connection with refund for remaining days. Give me a call to shedule cancellation
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Jagjit Singh Sikka (@w4rriorSaint) reportedSR11081098980454 refer, this has become habit, not resolving the issue on time and keep on changing etr without any reason, last time I requested disconnection and your representative convinced me that now this will never happen again, i requested into disconnect @ACTFibernet
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Mahi (@jagdish_mahi) reported@ACTFibernet No action taken by @ACTFibernet team till now even after highlighting on X. They are taking their undue disadvantage of consumers. Worst ever service I am facing.
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SHK (@SKHindupur) reported@ACTFibernet totally unacceptable and a horrible customer service by ACT. I am regretting taking this connection. Nalagandla branch has zero support. Warning for anyone looking for new connection. #hyderabad #act
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Sharath (@thisissharath) reported@ACTFibernet No, I won’t. Last time I allowed this, your team created a lot of problems while accessing the building. They were walking in unannounced & would leave without closing the gate, without informing. Too many security lapses and your technical team was very rude too. Very risky
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Cricketcircle (@Cricketcircle07) reported@ACTFibernet Got the tv set-up box. But not able to watch Sony SAB tv channel. While purchasing checked that Sony SAB tv was included in the plan. But it's not showing now. What kind of service is this.
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Cricketcircle (@Cricketcircle07) reported@ACTFibernet I already have firestick why would I use your setup box if you can't provide live tv channels. It's very bad service and support.