ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (70%)
- Wi-fi (21%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Shimla, Visakhapatnam, Chhindwāra, Bengaluru, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, Mumbai, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 1 hour ago |
|
Hyderabad
|
Internet | 12 hours ago |
|
Shimla
|
Internet | 13 hours ago |
|
Hyderabad
|
Internet | 13 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Visakhapatnam
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Arijit Majumdar (@Aar_i) reported@ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?
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yogesh sherman (@yogeshsherman) reported@ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic
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Pavan (@pavanamar554) reported@ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this
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yogesh sherman (@yogeshsherman) reported@ACTFibernet what is the average resolution time for no internet issue because it's 12:00 Oclock already. Pathetic service in capital of delhi forget about other cities. Avoid ACTfibernet at all cost no matter what they claim
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Trivikram Cheedella (@3vikram18) reportedHey ActFibernet, Your message said the downtime is 7am to 9am and it's 11:30 am with no sign of internet. Can you help? You app, your customer care are of not much help. And don't ask me to restart my router... I have already done that. @ACTFibernetHYD
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sunil godithi (@sgodithi) reported@ACTFibernet It took 5 guys to fix my ACT connection. First 2 morons came, then a smarter guy came and figured out it was connected previously to Airtel. And another senior with his assistant came by. And it's all fixed.
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SPR (@SprEinfach) reported@ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.
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nobody (@yudish_dsy) reported@ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.
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ryze (@ryzee_08) reported@ACTFibernet you guys sucks no internet from 12 hours Still no response everyday week new issue from act
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Pavan (@pavanamar554) reported101012111304. Deepthisree nagar road no 27 every month internet issue why and what is happening. We have 5 connections in one apartment and suddenly today after 6 pm internet issue. Some work done at one pole and we don't have internet now. @ACTFibernet
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet
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Sai kumar (@asaikk) reportedHey @ACTFibernet Highly frustrated with your service. Internet speeds are constantly fluctuating, and the signal drops entirely at times. To make it worse, my support ticket was closed without any intimation. I need a fast resolution! Ticket: [SR10581829926764]
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⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported@ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.
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Cassius lay (@koushikadi) reported@ACTFibernet Internet down since 3 days. No resolution provided. No customer care support.
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Krishnakanth Sabnekar (@ksabnekar) reported@ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!
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prashant rai (@prashan98193688) reported@ACTFibernet @ACT_Issues @FiberAct Team, I’m raising this issue here as I have no other option. A/C No. 110366044381 — My connection has been disrupted for the 4th time in 10 days, severely affecting my work. Please urgently investigate and initiate cancellation of my connection.
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Sheila Prema Roy (@SheilaPrema) reported@ACTFibernet Could you ask your Customer service people to answer calls, which is a sign of good customer service, and not to ignore customers calls after they have made the payment, please? I know money is important but it's downright disgusting of your CS staff to disregard customers.
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Canute Angelo (@08aca24) reported@ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.
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Bala Raghavan (@shabadkichot) reportedThe @ACTFibernet @ACTFibernetHYD scam continues. Terrible service. They seem to use sub par tech. If you're reading this please don't get an act subscription. We raised a ticket it takes almost a week and then in a week it goes kaput! #badservice #actfibernet #internetscam
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Reiss (@ReissAFC) reported@ACTFibernet is one of the worst
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Venky (@Venky2120) reportedReally a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet
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Shiva Prakash (@Shiva_Prakash_M) reportedIt would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility
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Venkatesh Sridhar (@OfficiallyVenky) reported@ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.
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Vatsal Bajpai (@vatsalbajpai_) reportedHey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs
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Balakumaran (@balap07) reported@ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.
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malleswar ganji (@GanjiMalleswar) reported@ACTFibernet provide worst service my internet was not working at yesterday evening still today afternoon internet was not working bad service
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Durga Prasad (@durgaprasad__12) reportedIt didn't took 3 days , now the same issue again SR10181726603874.. Do look into the above ticket and resolve atleast within 2days !! @ACTFibernet @ACTFibernetHYD
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Ankit Mohanty (@ankit_amohanty) reported@ACTFibernet Please act on Complaint No:#SR10281773958775. Kindly initiate a refund
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yogesh sherman (@yogeshsherman) reported@ACTFibernet internet not working within 15 days of installation, pathetic company, this is happening in delhi so you can understand , how is there service outside delhi. Go for reputed companies like airtel, jio or even bsnl
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nobody (@yudish_dsy) reported@ACTFibernet @ACTFibernet the issue persists. Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.