ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (29%)
- Total Blackout (8%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Chhindwāra, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 10 hours ago |
|
Hyderabad
|
Internet | 11 hours ago |
|
Chennai
|
Internet | 16 hours ago |
|
Chennai
|
Wi-fi | 20 hours ago |
|
Chennai
|
Internet | 2 days ago |
|
Chhindwāra
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Aswin (@Aswin657939) reported@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.
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Shubham Jalewa (@shubh_81) reported@ACTFibernet it has been 20 days my issue is not resolved. My router has been picked up but the refund for security not initiated. I have contacted customer support multiple times
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
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Manoj Kumar Jena (@MJena32694) reported@ACTFibernet I am using your service .I was paying 659 monthly plan .but today they charged rs 796 .means 118 for late payment.its not right.if I am paying my bill after late they are charging too much then if I will any internet problem will they pay me money for that.
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Sardar Jaimeet Singh (@sardar_jaimeet) reportedI will find your ceo Srinivas Rao PPV account and text him your call recordings. It's time someone bring down @ACTFibernet
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Mohit Dwarkani (@dwarkanimohit) reported@ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.
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Sardar Jaimeet Singh (@sardar_jaimeet) reported@ACTFibernet Please keep your feelings for yourself. I will make sure everyone knows how pathetic service you guys provide and how arrogant and rude your customer service is. Your ceo will be in touch with you soon with my call recordings.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet Your service leaves a lot to be desired..
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Sampark Setia (@TheInvisibleH10) reported@ACTFibernet Pathetic service, no response. Your ACT Fibernet Ticket no: SR11079848672734 has been registered. Our team will ensure fastest possible action
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Rudy 𐤊 (@Rudy14112222) reported@Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet I can never trust the timeline given by you guys
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.
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Sricharan (@Srithesamaritan) reported@ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.
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Anurag (@anurag_abk) reported@ACTFibernet And after 30Hrs wifi services are restored thanks. Funny part is I got call from ACT technician saying this is regarding issue you posted on X. Seems they did not care about the ticket I raised until they saw this on X. Thanks.
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?
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Chandru Anirudh (@ChandruAnirudh1) reported@ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager
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Pooja Sharma (@Pooja_1428) reported@ACTFibernet My Ac No: 110637323329 (Shakarpur, Delhi) Service stopped in June 2025 but I already paid ₹2828 for 3 months. Router returned in Aug 2025. Still no refund after 10+ months & 50+ follow-ups. Getting repeated calls for router return. This is harassment. #ACTFibernet
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Ishan Ahmad (@IshanAhmad23) reported@ACTFibernet I raised a complaint with Ticket No. SR11079830493484 yesterday and it hasn't been resolved yet without any action or ETA. Kindly resolve the issue at the earliest.
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Mohammed Jaffer (@MohammedJa11764) reported@ACTFibernet What kind of nonsense is this with late charges? Why should we pay extra for no valid reason? We’d rather change the broadband service or move to a local provider.
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Explore The (@RajendraChim) reported@ACTFibernet Internet Not Working from the last 3 days. Technicians visit and leave without any solution. Not answering the call. #actfibernet #act
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Ami (@ammitas12) reported@ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.
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Raj (@mrajbharat) reported@ACTFibernet Thanks much for the very quick and apt help !
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Ashish Joshi (@ashishjoshilko) reported@ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative
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Explore The (@RajendraChim) reported@ACTFibernet How many weeks you take for solutions. Technicians Not receiving calls also #actfiberne #network
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Natarajan Venkat (@natarajanv88) reported@ACTFibernet @ACTFibernet Thanks for the response, but the issue remains unresolved. Service is still suspended despite this being a billing dispute (duplicate OTT charges after plan upgrade) and prior acknowledgment from your support team. Request urgent intervention & restoration.
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡
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Mahesh Jain (@bjpsupporter999) reported@ACTFibernet More than 48 hours...patience ???? Just a question? Is ACT doing charity work providing free broadband service?
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Praneeth V (@PraneethV12902) reported@ACTFibernet ACTFibernet Your ticket SR10179796368604 was closed claiming the issue is resolved, but now there's another outage again! This is ridiculous and completely unacceptable. How many times will you close fake tickets while customers suffer? Fix this new outage immediately
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Aswin (@Aswin657939) reported@ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits