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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 27% Wi-fi (27%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.

CityProblem TypeReport Time
Bengaluru Internet 5 hours ago
Hyderabad Phone 14 hours ago
Chhindwāra Internet 14 hours ago
Hyderabad Internet 14 hours ago
Bengaluru Internet 16 hours ago
Bengaluru Internet 18 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ram_Q308
    MSRamesh (@ram_Q308) reported

    @ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.

  • jsb_offl
    𝕾𝖚𝖓𝖉𝖆𝖗𝖊𝖘𝖍 𝕭𝖆𝖇𝖚 (@jsb_offl) reported

    @ACTFibernet i need latest firmware upgrade for my router. Could you please help?

  • veeransg5
    veerana gowda (@veeransg5) reported

    @ACTFibernet Extremely disappointed with the unprofessional support. I’m being told to arrange power for your junction box if I want internet. I’m a paying customer; fixing technical/infrastructure issues is your responsibility, not mine. Please escalate and restore service immediately.

  • c236_j
    Harsha J (@c236_j) reported

    @ACTFibernet SR10280003230854 No action taken on this ticket and no response from customer service. Pathetic service. Kindly refund the amount for inconvenience caused and fix this issue immediately.

  • i_sums
    Suman Krishna (@i_sums) reported

    @ACTFibernet is anyone still running the company! I received another message that ETA for resolution has increased again. My neighbours have Airtel and Hathaway connection n it’s working fine. Why only ACT is not working! Terrible!

  • rupeshdhage4
    RupeshDhage (@rupeshdhage4) reported

    @ACTFibernetHYD @ACTFibernet Again Internet is not working. SR10180033651684. Very poor service. 2 outages in one week.

  • parasrj
    RideshJagirdarPress (@parasrj) reported

    @HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution

  • SharanGaniga
    Sharan Ganiga (@SharanGaniga) reported

    @ACTFibernet Internet is down for almost 24 hrs. Location Haralur Bengaluru. Please look into this. Please inform me how much time it will take to resolve

  • MayaRao
    MayaRao (@MayaRao) reported

    @ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.

  • r_marwah1993
    Rishi Marwah (@r_marwah1993) reported

    @ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164

  • cdjohn23
    John Son (@cdjohn23) reported

    @ACTFibernet @FiberAct This is beyond frustrating. I raised a request on Sunday, and it took 12+ hours just to register a ticket. Since then, I’ve been given false updates every time I call, and now it’s been 4 days with zero resolution or even a proper callback.

  • Saifdiwan233431
    Saif diwan (@Saifdiwan233431) reported

    @ACTFibernet It's been more than 24 hours since raising a ticket, and you closed the ticket without resolution. Also, I am not able to log in to my account on your app or website; it says my account does not exist anymore. Are you kidding?

  • shrutivish38360
    shruti vishnoi (@shrutivish38360) reported

    Wow, one rain and ACT WiFi vanished since last night. Customer care? Nowhere. Truly world-class service, what a joke! Will I ever get a response from your end in this life? @ACTFibernet @FiberAct

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

  • itzzssss
    Suresh (@itzzssss) reported

    Very poor experience with @ACTFibernet. Within 1 week of installation, facing frequent disconnections and unstable service. This is unacceptable. If not resolved immediately, I will discontinue and switch to another provider. Kindly escalate and fix ASAP SR10380004426124

  • navneetsrooprai
    Navneet Rooprai (@navneetsrooprai) reported

    @ACTFibernet hello my Internet stopped working today and there is a red light in the WiFi box.. i have already registered complaint in the morning but no one contacted me yet to fix it

  • Naresh_Saaya
    Naresh Kumar (@Naresh_Saaya) reported

    @ACTFibernet I’ve been facing repeated connectivity problems for months, with multiple tickets already raised earlier Currently the internet may be working, but it is highly unstable and unreliable, dropping frequently without warning. Raising new tickets each time is not a permanent solution

  • veeransg5
    veerana gowda (@veeransg5) reported

    @ACTFibernet one of the worst customer centric companies, blocked my account SR10280015768704 WHY am i not able to login into my act fibernet portal using my mobile number?

  • roysupriyo10
    Supriyo Roy (@roysupriyo10) reported

    i don't know what is wrong with @ACTFibernet i have been waiting since 3 months for a refund of a 6m plan they have charged from me despite my relocation and closure of services i have also raised a complaint with @nch1915 and my grievance docket is also pending for 7 days

  • Saifdiwan233431
    Saif diwan (@Saifdiwan233431) reported

    @shrutivish38360 @ACTFibernet @FiberAct Evn I'm facing same issue after rising ticket they are closing

  • ShaijuR12
    Shaiju R (@ShaijuR12) reported

    @ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224

  • pranesh_ganesan
    Pranesh G (@pranesh_ganesan) reported

    @ACTFibernet Registered Mobile No : 8015115434 I was asked to close the previous ticket without even resolving the issue and asked me yo create the new ticket and no fix for my issue till now

  • Patriot_Pulse_
    Patriot Pulse (@Patriot_Pulse_) reported

    @ACTFibernet How come it's taking more than 2 days to resolve the issue? Connection gets deactivated if payment is delayed by just 1 day. But there is no compensation for no connection for more than 2 days

  • isdwlyhni
    Cravingpeace93 (@isdwlyhni) reported

    Horrible experience with @ACTFibernet Internet has been down for a day now and the resolution timeline keeps getting postponed with. The last eta was 9pm today and now the customer care team is also ghosting any questions. Ticket Id: SR10280009020434

  • abhinavkrdubey
    Abhinav Kumar Dubey (@abhinavkrdubey) reported

    @ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.

  • lolrajgun
    Akshay (@lolrajgun) reported

    @ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now

  • Akhil_Mangoppl
    Mango_people (@Akhil_Mangoppl) reported

    @ACTFibernet @ACTFibernetHYD - ****** service ****** customer service on hold from last 5 mins

  • Ash75Josh
    Ashish Joshi (@Ash75Josh) reported

    @ACTFibernet two ticket raised . Internet not working . One of the oldest cuatomer. No one visiting . Horrible customer experience . Pls take some some serious acrion & asap . Aak some senior in your team to monitor this bad situation . Pls help asap

  • Kumar1947R
    Samige Shravan (@Kumar1947R) reported

    @ACTFibernet @Inu_Minu SR10280044702674 is down for past 24 hrs. One small rain and it goes down. When is this being fixed

  • V_E_N_K_I_89
    Venki (@V_E_N_K_I_89) reported

    @ACTFibernet Act service people are closing the ticket without resolving the issues, what non ses is this.. are you people from government or private.. you act like government staff SR10280008034814