ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (2%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Madurai, Visakhapatnam, Pune, Chennai, Bengaluru, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Aarti Agarwal
(@AartiAgarwal247) reported
@ACTFibernet one of the worst service ever. There is no internet connectivity. It’s been more than 36 hours since I’ve raised a complaint. And I have raised the complaint thrice now. No action taken. I should consider looking for another connection I guess.
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Naveen Agarwal 🇮🇳
(@Nkrag) reported
@ACTFibernet @ACTFibernetHYD High handed and unprofessional behaviour with total non cooperation when I requested resolution. #Actfibernetpoorservicequality
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Murali Talalur
(@muralitalalur) reported
@ACTFibernet Do you even respond anywhere? None of ur service guys are responding and we haven’t got the router. It has been 12 days since you took our money and we haven’t got our connection yet. What kind of service is this? @consumerforum_
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Chandraprakash
(@cpsahoo58) reported
Hi @ACTFibernet I got a new connection 4 days before and from the day 1 I have been provided with a old router which is not working. After several request also none are taking actions. My work is totally affected . @TRAI this is @ACTFibernet cheats.
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naman maloo
(@smartbuoy) reported
@Anvesh64116876 Yes no response on twitter or any other social media.. It's just a very inefficient service by @ACTFibernet and it is more because they committed something. Either they should not commit if they can't fulfill. Also you should regularly check with the sales person to whom you had
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Navneet Kumar
(@Navneet35226032) reported
@TRAI @ACTFibernet Request TRAI to take severe action against Actfiber Hyderabad as they are cheating people and not providing service as per theit terms and conditions. There is no internet service from last 5 days and even multiple calls to their customer care are useless.
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Murali Talalur
(@muralitalalur) reported
@ACTFibernet I am waiting for one more day. If issue is not fixed I Will be raising a consumer case as my money was held for more than 12 days and no service was given and everytime a new excuse to get my plan upgraded was made. Also will disconnect existing connection.
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adarsh
(@adarsh_L_murthy) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet I have billing issue and I am not able to connect to the customer care.. which number should I contact to discuss regarding my billing .
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Diksha Gupta
(@DikshaCA) reported
@ACTFibernet Not a good service provider. No resolution and response to customer complaints over call or emails to the complaints on Twitter, Facebook, WhatsApp, email, app. Neither they are sending me revised bill nor disconnecting the connection. Should be taken to consumer forum.
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Badrinathan
(@kjbadri) reported
@ACTFibernet Who confirmed that. Nobody spoke to me till now and you mentioned issue is resolved
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Abhishek Moguluri
(@abhishekmogulur) reported
@ACTFibernet This network is a sham. They don't at all care about their customers nor their issues. In this WFH dilemma they expect payment on time but the service will be delayed. I have never seen such lazy people.
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Murali Talalur
(@muralitalalur) reported
@ACTFibernet But you guys are harassing us for last 12 days without giving a connection. You want us to take a plan which is not required for us. I am an existing customer. I am disconnecting that connection as well. You are loosing 2 customers and I guess u r happy with it.
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Mayukh Raaj 🇮🇳
(@mayukhraaj) reported
@ACTFibernet Frequent disconnection every 10 days or so because of jumper box issue in my apartment.Your team has not been able to fix it for months now. While working from home it's a big concern. Here is another open complaint with no resolution from morning SR10256293003132
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Raghav Iyer
(@InsatiableIyer) reported
@ACTfibernet Its been more than two weeks that I wake up to find my internet not working. Everyday I raise a complaint and everytime I have explain it to your bot why my internet is not working. Your service reps don't pick up my calls. #SR10156302685752. Please fix this ASAP!
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Mohd Wail Maaz
(@WayelMaaaz) reported
@ACTFibernet Do you guys an iota of shame to say that. It's get more than 6 days Still the issue is not fixed and you have the audacity to say that the mentioned issue is resolved. Such insensible, irresponsible, ignorant, arrogant, incompetent you and your service is SHAME!!
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KVSR Gopi
(@KVSGopi1) reported
@ACTFibernet finally my connection has been relocated yesterday after my request raised on 26 Apr 2021. but internet is still not working. My Mobile no 7985511535, Secunderabad, SR10156224974522 AC 101109347913
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Swetha Konduru
(@SwethaKonduru1) reported
@ACTFibernet It's more the 24 hrs without internet and there is no resolution except fake promises and statement!!! Is this how you treat your customers????? Even after sending you the required details???
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Ramsteinrocky
(@ramsteinrocks) reported
@ACTFibernet Need TAT!! By when will the issue be resolved?
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nandini vc kalanandini2@gmail.com
(@NandiniVc) reported
@ACTFibernet can any of your customer care executives reach out to me? I have a bill related query and your app does not cover that. It's a bit urgent.
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Abhishek Moguluri
(@abhishekmogulur) reported
The @ACTFibernet service is disgusting. I have raised a request long back and yet no update. It feels like they don't care once they get the money
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prashant priyadarshi
(@prashan65581833) reported
@ACTFibernet one of the worst service I have face. No internet since last 36 hr . I have complaint many time . They solve the issue and within 10-20 min same problem arises of no internet .my Account no. 102524120235
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naman maloo
(@smartbuoy) reported
@ACTFibernet you should have a proper schedule for your engineer that which engineer will visit to a customer for installation and customer should be told about that rather than Making a promise that kal aega kal aega..give a date other delivery companies do like amazon
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KVSR Gopi
(@KVSGopi1) reported
@ACTFibernet Internet still not working
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Rishabh Chormalle
(@rishabhchrmalle) reported
from
Hyderabad, Telangana
@ACTFibernetHYD @ACTFibernet worst customer service from act. Have been charged but not even a single call back since last 8 days. Inspite of multiple calls and requests all I recieved is assurance nd not even confirms. Plz refund amount as I don't want such pathetic service.
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Murali Talalur
(@muralitalalur) reported
@ACTFibernet Everyday I cant be calling customer care and wait for 24 hours to understand that there is no progress. Why the hell you had to take our money in advance if you are not able to provide the connection.We have paid 3 months fee and it has been 14 days. @consumerforum_
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Aarti Agarwal
(@AartiAgarwal247) reported
@ACTFibernet If there is a delay in payment for even a single minute, you stop the connectivity... and here it’s been more than 36 hours.. even after making multiple complaints, there’s no response.. pathetic service..!
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Chandraprakash
(@cpsahoo58) reported
@rsprasad ji @TRAI please see how this internet provider @ACTFibernet cheats and plays games of tweet and customer care assurance everyday but no support. It almost 5days. #nointernet #nowork #fraud
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Ramsteinrocky
(@ramsteinrocks) reported
@ACTFibernet Internet DOWN!!
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Saitejamadikuntla
(@Saitejamadikun2) reported
@HathwayBrdband to all the 14.1k followers please uninstall this broadband instead use @ACTFibernet # 2 day (worst internet services)
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dexp
(@innnnj1) reported
@ACTFibernet @ACTFibernetHYD We cant call CC camera Executive and spend our own money when your unprofessional executives damage our cameras. Kindly adjust camera at Sreedha Homes, Kachavani Singaram, Uppal,Hyderabad. In case if you cant entire colony will switch to other ISP