ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Mumbai, Hyderabad, Chennai, Salem, Warangal, Cochin, Bengaluru, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Wi-fi | |
| Salem |
Internet | |
| Hyderabad |
Internet | |
| Warangal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Eva
(@DInsaneBrunette) reported
@ACTFibernet I work in medical field and if I don't report to my manager tomorrow for wfh I'll be fired. All because your team members didn't do their job. Please resolve the issue within 12 hours.
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Sankar Gurumurthy
(@SankarGurumurt1) reported
hey @ACTFibernet .. my custmor no 11093879 .. Chennai Nanganallur area.. problems with net connection from the morning.. couldn't reach ur customer care.. really frustrating.. can you pls look into it
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krishan agrawal
(@krishankumar87) reported
@ACTFibernet What the hell u guys are upto? As expected nobody called me in 24 hours & my complaint is also marked as resolved w/o any resolution.
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ArshewarTarun
(@ArshewarTarun) reported
Worst customer service ever had# @ACTFibernet @ACTFibernetHYD My refund is pending from past 15 days which they have promised to done in 7 days # Now get what they meant by incredibly fast service😡😡
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Azzu
(@Azmir) reported
@ACTFibernet Finally I have received solutions for issue. Solution is it's better to disconnect from ACT family.
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Sanchit Kumar
(@sanchitkmr) reported
@ACTFibernet My speed resets to 8 mbps everyday. Should i call you guys everyday or you intend to give me permanent solution?
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prudhvi
(@c0nfus3d_d3v) reported
from
Ellore, State of Andhra Pradesh
Hey @ACTFibernet , the issue I'm experiencing is not resolved yet.we are not living in a forest to take such time. Pls keep an eye on the service of Eluru office. We have registered a complaint about the service in the office but no use. Ticket: SR10656434707662 ID:106546382599
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Rishabh Chormalle
(@rishabhchrmalle) reported
@ACTFibernet how many days more should I wait for someone to call me or be at my place fr resolving the issue? Plz give tentative period so that I can rest peacefully and also plz update about refund status. Worst service providers ever if i may say.
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P-r-a~t_y~u-s_h kumar Dash@Pk
(@pratyusa123) reported
@ACTFibernet no one is taking responsibilities to resolve the issue .
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ArshewarTarun
(@ArshewarTarun) reported
@ACTFibernet Sir The high priority requests been made every I contact the customer service...# And also it has became a task to do Dalit as I wake ...#this has been repeating since 10days... We are in a lockdown sir and you are yet making it more stressful Please resolve the issues ASAP
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Megha
(@MeghaviSpalon) reported
from
Hyderabad, Telangana
@ACTFibernet y are u making a customer suffer? Rs 4595.52 debited from a/c **7821 on 02-04-21 to VPA billdeskpg.acttv@icici(UPI Ref No 109216009896). Its 2nd time I have paid for 6 months plan, shared transaction ID your team is not able to reconcile & my Internet is disconnected
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Lynal
(@LynalDsouza) reported
feeling frustrated, have been following up with @ACTFibernet for the past 5 days to sort my broadband connection and have not got a resolution yet.
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Prithvi
(@PdvPrithvi) reported
@ACTFibernet The internet’s down since yesterday and there’s no one responding to complaints. What kind of service is this ?
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Shivam Rastogi
(@shivamkr) reported
@ACTFibernet i took new connection 102564754227 and ur service engineer couldn't install due to box installation issue. Please refund the advance rental amount..
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Mohammed Imran
(@mimran2011) reported
@ACTFibernet again call centre agent called in but no solution provided, faulty router with less speed but fully charged bill
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Thiyaga-C-Lan
(@thiyagaclan) reported
@ACTFibernet I am facing internet issue and no one is attending to the problem. What is the solution?
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Rishabh Chormalle
(@rishabhchrmalle) reported
@ACTFibernet called +9121212121 Talking for few minutes the customer care employee cut the call. What next should I do? Write a letter to consumer forum?
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Kartheek
(@Kartheek2207) reported
@ACTFibernet my self karthik.I am from visakhapatnam. I didn't get my refund back my refund ref . is SR10756340412707. You are the worst fibernet and the customer care are too worst. I called so many times no one give proper answer
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Rohit
(@_ruler) reported
@ACTFibernet I have raised one ticket about internet not working on 11.5.21 The resolution time says 12. 5.21 by 19.00 hrs . Please fix the issue by then or else I request you to refund half of my bill( already paid) and disconnect your services.
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Pazhaneevel Pandyean
(@pazhaneevel) reported
from
Bengaluru, State of Karnataka
@ACTFibernet I am trying to contact the service team regarding bill payment and change of plan. There is no response and the call got disconnected after a long wait
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Upendra
(@Upen828) reported
@ACTFibernet No response yet .This is exactly the issue with operation team
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mohsin ali
(@Nicktom19) reported
@ACTFibernet if I activate zee5 one month trial offer, would I be charged 99/ month, if I cancel the service before the renewal date.
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anilraviteja
(@anilraviteja) reported
@ACTFibernet When do you resolve the issue.
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Sriram Krishnamoorthy
(@LynckerSriram) reported
@ACTFibernet Dear Customer, we did not find any service down time with respect to you ACT account. Hence, we are unable to process your waiver request. Please contact customer support in case of further assistance. -Team ACT Fibernet
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Koushik
(@Koushik09665103) reported
@ACTFibernet Hi team, My internet is not working, kindly please check and fix the problem ASAP. I am WFH so I cannot afford internet down time. Accoubt No/ User ID : 1025207344603 Tickets # SR10256526644612 Location : Bangalore Thanks and regards, Koushik C
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Sujith Subran
(@SubranSujith) reported
Hi @ACTFibernet Service request SR10356460368122 is yet to be resolved. Its supposed to be resolved yesterday. Could you update?
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P Srinivas
(@sspmarri1) reported
@ACTFibernet You might be a best ISP in the country but I am thoroughly disappointed with your service in Hyderabad
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Azzu
(@Azmir) reported
@ACTFibernet I got this call at 2:04 pm today. Caller he disconnected call at middle of conversation with rude manner & he is not having patience to resolve my issue & just want to close the ticket without solution. This behavior is encouraging the customer to disconnect from ur service.
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Nithesh Malik
(@nitheshmalik) reported
@ACTFibernet Ticket no SR10256422012883 is getting closed without resolving. The problem: You ACT,are stealing electricity from a long time from my old address. Kindly repay and stop stealing I will have to call electrician and disconnect it and u pay for it
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krishan agrawal
(@krishankumar87) reported
@ACTFibernet What the hell U guys r upto? Nobody called me till now & my complaint is marked as resolved. Anyways it was well expected from u guys. I also won’t pay now until u ppl resolve the complaint & if I face disconnection I wl go 2 court