ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Madurai, Visakhapatnam, Pune, Chennai, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sandeep
(@isandyd_23) reported
@JioCare It’s been more than 2 months now. If at all you are not able to provide the service pls let me know. If not for pathetic service by @ACTFibernet i wouldn’t have chosen to switch
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R Sheshanth Reddy
(@r_sheshanthr) reported
@ACTFibernet I am not gonna recharge anymore to ACTFIBER because your team is useless. If a customer forgot to recharge within your time you will disconnect but even after taking 7 days time but you didn't work for 22 days the customer should accept it. Customer time is useless for u
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Manish Kanti
(@ManishKanti1) reported
@ACTFibernet Till now, no internet connectivity. My issue hasn't been resolved. Will it take 24 hours? My weekend is destroyed.
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Vintha Prapamcham
(@Vinthaprapamchm) reported
@ACTFibernet Hey @ACTFibernet , do you have sense to the problem? . Why are you providing worst service everytime? . Shameless service. Shifting to @JioCare fiber .
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Vintha Prapamcham
(@Vinthaprapamchm) reported
@ACTFibernet Finally ditching ACT. Worst internet experience ever — constant issues and zero support. Switching to a better network. Good riddance!”
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Saikisshore.p
(@HULKSK007) reported
@ACTFibernet It’s 7.00 pm and still no technician is assigned. Please refund and cancel our subscription. We have complained so many times that our junction box is not maintained properly. I have been patient till no2 and I am done with your service. This is 2 complaint in last 20 days.
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Gandharv
(@BeingGandharv) reported
@ACTFibernet i requested for an installation, got a poc for my society, he created a work order, asked me to make payment for 3 months, saying work order can’t be create without payment. Now he is not responding when he will make the installation. Pathetic Service on Day 0.
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Prasanth Kumaresan
(@Prasanththor504) reported
@ACTFibernet Your Team person called me, he said connection is not possible. Then why you begged money from me. Now you told try some other network provider @JioFiberChennai @airtelindia . Spit on your self to ur face. I'm go with other providers
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Eber Priestlee Gaddam
(@gaddam_eber) reported
@ACTFibernet Dear Customer care team, 6 hours of no internet and your team is being irresponsible of not notifying the customer about the outage or when the service will be restored. Pathetic service.
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Deodatta Gore
(@deodatta_gore) reported
@reliancejio @RelianceJioCare , your engineer has put SR00002GJ5M7 on hold as he could not fix it. Now I am neither able to reach your customer care team nor the engineer. my earlier service provider @ACTFibernet was better at least in customer service. You guys suck.
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Manish
(@Manish_SIngh_81) reported
@ACTFibernet As usual,i had already received a message regarding delay. Fresh deadline is by evening. I am sure this wouldn't be done before Monday at the earliest. There is no accountability with you guys that's why no customer care executive is there and customer is dependent on chat.
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Deepak Kumar Patnaik
(@imdeepakpatnaik) reported
@ACTFibernet Again Internet issues
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Shivam Singh
(@Shivam6005Singh) reported
@ACTFibernet worst experience I have raised request for shifting cx box from my house but your engineer remove internet from my house and still box is there impacted 10 hrs now Mobile number:8328202953. Kindly check the request on mobile number. Your entire team is doing timepass
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Saikisshore.p
(@HULKSK007) reported
@ACTFibernet It’s 7.00 pm and still now technician is assigned. Please refund and cancel our subscription. We have complained so many times that our junction box is not maintained properly. I have been patient till no2 and I am done with your service. This is 2 complaint in last 20 days.
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Anil Yadav
(@Yadav_AnilDP) reported
.@ACTFibernet My internet's been down for hours! Request #SR11076031322464. Please fix ASAP or explain the delay. Frustrated customer here! 😡 #InternetIssues
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Sandeep B A
(@SandeepBelgavi) reported
@ACTFibernet For a 300mbps I was getting 100mbps and quite often this issues persists. When I reach out to some executive via complain they say you get more than 200 that’s all for 300mbps connection. This is very false promise by ACT. Loosing trust.
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Vintha Prapamcham
(@Vinthaprapamchm) reported
@JioCare Sure. I will get in touch with you. Removing @ACTFibernet service anyway. They provide worst. No response after reaching them multiple times . They dont have shame.
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Satya
(@satya_13) reported
Hey @ACTFibernet Internet is down again, 4th freaking time in last 10 months. Thanks for your yeahswhole service, now for **** sake resolve issue on priority. It’s been around 7 hours and no one reached out or resolved the issue. SR10176031178614
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Karthik Govindan
(@kargovAbiraman) reported
@ACTFibernet Your ACT Fibernet service has been deactivated as per request. Your last invoice amount is Rs. 2073.02 and due amount is Rs 0. I didn't give consent for this. This fraudulent. Please help @AshwiniVaishnaw @TRAI They won't fix the issue and disconnect.
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Saikisshore.p
(@HULKSK007) reported
@ACTFibernet @ACTFibernetHYD I am not having Internet connection from past Morning. I have raised a ticket and there is no assigned to fix it. No one is coming to fix the issue. Issue happens second time in last 20 days. Please refund my money and cancel subscription.
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Manish Kanti
(@ManishKanti1) reported
@ACTFibernet You aren't working towards the resolution. I am the only one calling you since yesterday innumerable times. The technician hasn't called me yet and when I call the customer care, they put me on hold and disconnect the call. Refund my money and take your fibre back.
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Danny Lawrence
(@dlaw_41195) reported
@ACTFibernet Hi @ACTFibernet please let me know an ETA for resolution
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Danny Lawrence
(@dlaw_41195) reported
Hi @ACTFibernet this is the third time this month that my internet is not working and it has taken more than a day to resolve. I have raised a ticket SR10376028903734 yesterday but the issue is not yet resolved.
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sarthak yadav
(@sarthak80810039) reported
@ACTFibernet No response received yet. Customer care has named the field executive who is responsible for attending the complaint. I contacted him and he says that he has not received my complaint yet.
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Eber Priestlee Gaddam
(@gaddam_eber) reported
@ACTFibernet Do you or your support team or your internet service work? Why do you charge us for the pathetic service of ACT fibernet. I have raised a ticket since 8 hours and there is no single logical response. Are you capable enough? There is no ETR, What is your service level agreement.
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Sandeep
(@sundeepkris) reported
@ACTFibernet we are not getting internet from morning,Please help in resolving the issue
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Manish
(@Manish_SIngh_81) reported
@ACTFibernet Worst service Ticket was raised yesterday & issue was to be resolved by today 1.30pm No one had contacted till now & deadline is about to get over Tomorrow, sunday will be quoted by you. Seems delay tactics to buy more time as such you take 6 month rent in advance
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NEERAJ
(@__GAYAMAXRAJ__) reported
@ACTFibernet Even a new connection doesn't take more than 12 hours but you have taken almost more than 1.5 days to resolve an issue with existing connection.. Kudos to your team.. Looks like its time to shift to @reliancejio or @airtelindia
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Prince of Ravens
(@itsFreelancer) reported
@ACTFibernet no internet since morning. Could you help in resolving this at the earliest?
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sarthak yadav
(@sarthak80810039) reported
@ACTFibernet Thank for your never improving poor customer service. My connection is down for more than 36 hrs. Complaint number is SR11076021565144. ETR keeps increasing. No responses for emails. No action from field executives. Please intervene if you can.