ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (68%)
• Wi-fi (23%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Lucknow, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.

City	Problem Type	Report Time
Bengaluru	Internet	20 hours ago
Hyderabad	Internet	2 days ago
Lucknow	Internet	2 days ago
Bengaluru	Total Blackout	2 days ago
Hyderabad	Wi-fi	2 days ago
Hyderabad	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Satadru Deb (@1400MicroGrams) reported 4 minutes ago

  @ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public

• 
  Carmelita Fernandes (@SocialCarmelita) reported 7 minutes ago

  @ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.

• 
  Jasneet Singh (@jasneetbhatia) reported 8 minutes ago

  @ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.

• 
  Ranjit (@i_mranjit) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACT_Issues Extremely disappointed. You promised router delivery in 3–7 days. It's now been 10 days, and despite calling customer support every day, I only get false promises.

• 
  ANTHONY JOSHUA DEEPAKABALi (@DeepakAnthony78) reported 8 minutes ago

  Your @ACTFibernet customer support is extremely disappointing. Your call centre numbers are not working, and your technician is not responding to our calls. Please contact Saranya Carmel Building, Jayanagar immediately and resolve the issue at the earliest. Regards, Deepak

• 
  Susheel Siddamshetty (@susheelshetty) reported 9 minutes ago

  @ACTFibernet It's been over a week and my issue is still unresolved. nothing is happening on the ground. I'm tired of chasing different people for a basic service. Stop the excuses and resolve this immediately. #PoorService #ACTFIBER

• 
  🐧 (@Loga_70) reported 10 minutes ago

  @Vaathiyaar_Offl @ACTFibernet Airtel best in customer service

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 11 minutes ago

  SR10381257301624 one more time. New week new issue new ticket. @ACTFibernet

• 
  Pawan Kumar Ram (@pawan_wind17) reported 11 minutes ago

  @ACTFibernet Because of the extremely poor experience and the unprofessional handling of my request, I have asked for the cancellation of my new connection under Complaint No. SR10281329567325. Please confirm when I will receive a full refund of the amount I paid.

• 
  Ishwar Achanta (@ishwarachanta) reported 11 minutes ago

  @ACTFibernet what gives? No response to repeated complaints on disruption at Egmore, Chennai! Calls to customer svc being cut off @trai @dot

• 
  Tea Kada Raja (@Vaathiyaar_Offl) reported 14 minutes ago

  @ACTFibernet I have never seen a more pathetic network than this; customers should switch immediately—it is in your best interest.

• 
  Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported 16 minutes ago

  Hi @ACTFibernet , No internet since morning, please fix at the earliest or give a reason of delay. This is frustrating. SR10181374443244

• 
  Uday 😛 (@Saibrahmam5) reported 17 minutes ago

  Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

• 
  Sachit Bhat (@SachitRidesAway) reported 17 minutes ago

  @jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore

• 
  priyankamccall (@priyankamccall) reported 19 minutes ago

  @ACTFibernet I've been trying to reach out for a router upgrade and I'm not getting any call back from your customer support. Pls help here.

• 
  P. Ashwat Kumar (@ashwat01) reported 20 minutes ago

  @ACTFibernet SR11081359642054 issue still not resolved. It's more than 24 hours.

• 
  Satadru Deb (@1400MicroGrams) reported 24 minutes ago

  I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

• 
  aniruddha date (@_AniruddhaDate_) reported 27 minutes ago

  For anyone else reading this please look for the reputation and track record of the provider before committing. We should have read the Reddit and X reviews. But that is on us. Nothing against ACTFibernet, hope they do better in the future. #bad

• 
  NW (@naween__) reported 35 minutes ago

  @ACTFibernet No internet since 6 hours and still no resolution. Raised a ticket already but no progress yet. Pls resolve it asap

• 
  Amalendu Pandit (@AmalenduPandit) reported 36 minutes ago

  @ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?

• 
  ஆர்आरC - 𑀭𑀸𑀫𑀘ं𑀤𑁆𑀭𑀦 (@BharathMaverick) reported 37 minutes ago

  @Dharmic_Jana @Anjud84 @ACTFibernet I have Jio. Occasionally speed issues (have to restart router after that it’s fine). Overall it’s good. CS is on time.

• 
  rajath salian (@salian_rajath) reported 38 minutes ago

  @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

• 
  Mithil Khanter (@mithilkhanter) reported 40 minutes ago

  @ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it

• 
  Chandramouli Nallambakkam (@CNallambakkam) reported 40 minutes ago

  @ACTFibernet I am calling your support number to make changes and it is asking me to register my mobile number. Do you have any human being who can pick up the damn phone? I don't want to register my mobile or install your app.

• 
  Susheel Siddamshetty (@susheelshetty) reported 40 minutes ago

  @ACTFibernetHYD @ACTFibernet Unacceptable service. SR10181161455084 remains unresolved 6 working days while your team keeps passing the issue between Prasad, Srinivas, Dhanunjay & others. Enough excuses. Stop the blame game, take ownership & complete action today.

• 
  𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported 40 minutes ago

  Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet

• 
  abhishek sharma (@abhisheku73) reported 45 minutes ago

  Find a better service provider bro... @ACTFibernet is useless... My request is still pending from last two weeks... @DoT_India @JM_Scindia why are you not concerned about customer?

• 
  Pj (@Prakashjiven) reported 56 minutes ago

  I have been facing issues frequently with @ACTFibernet and the service is very poor in recebt times #timetoexploreotherserviceproviders

• 
  orangesodashawty (@lawnamiiiii) reported 1 hour ago

  @ACTFibernet why ******** is your dumbass internet not working again? actual dogshit service, scam *** company. switching to airtel asap

• 
  Shahnur Siddique (@siddique725) reported 1 hour ago

  @ACTFibernet Worst customer service. Dont buy it. They can't fix the problem. Its more than 18 hours now.