ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (67%)
-
Wi-fi (18%)
-
Total Blackout (10%)
-
E-mail (3%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Madurai |
Total Blackout | |
| Visakhapatnam |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
PAT
(@onehotvector) reported
@ACTFibernet Can you please explain how you automatically resolve the service request ticket without doing anything. I have opened a number of tickets regarding the billing and speed. they just automatically closed it without action.
-
nouserfound
(@nouseraddress) reported
@ACTFibernet It's just 3 days and once again my Internet is not working fabulous Internet service provider... Your ACT Fibernet Ticket no: SR11766907922031
-
Shashidhar Giraddi
(@shashimca) reported
@ACTFibernet 1/2 . worst service. We are the layout with occupancy of 300/452 . Allowed ACT to be installed. They installed Google tower for backup line .From the starting month August -22 till today , every month 4 to 5 outages . Few lasting more than 12 hours .
-
प्रवीन
(@carponoid) reported
@ACTFibernet Hey @ACTFibernet I just received text saying my ticket is closed - yet again without any resolution, this is absolutely ridiculous. I haven't received refund yet, neither received any update on that. When I rang your call centerwas assured I will get a call back - none happened
-
Yash Sharma
(@YashSha20131434) reported
@ACTFibernet My internet is not working since past few hours and I am not able to login to the app to raise a ticket. Kindly help. Account no. 118404098087 city- Jaipur
-
Sadhananda
(@Sadhananda12) reported
@ACTFibernet i have purchased your connection 1 month back in attibele location and your service is pathetic.I have already raised 4 tickets within a month because of internet issues ,local internet service providers are providing far better service then act
-
Rahul
(@rahulpoddar77) reported
@ACTFibernet internet has stopped working all of a sudden. This is Lajpat Nagar 3, Delhi. Pls check. Unable to raise service ticket on app.
-
nouserfound
(@nouseraddress) reported
@ACTFibernet thank you ACT for fabulous Internet service.. My Internet is not working.. Always i need to register complete often 2-4 days... 4 days ago i have registered complain even before 6 day ago i have registered complain now once again.SR11766907922031
-
Rakesh
(@Rakesh_Trendz) reported
Totally non responsive service support from @ACTFibernetHYD @ACTFibernet towards a plan upgrade request for Giga speeds. Unattended requests when customer is seeking enhance payment and service options. It’s been over 3 weeks to this. Why market when you can’t Support ???
-
Mario Sebastian
(@MarioSeb1993) reported
@neoelemento @ACTFibernet Im experiencing the same problems with ACT. Today the internet speeds just dropped so a ridiculously slow speed and is stagnant at that rate right now. I called CS and their entire system is down but apparently that shouldn’t effect our internet? It makes no sense.
-
Priyanka Paul
(@Priyank82704008) reported
@ACTFibernet disgusting customer care service! I spoke to this customer care executive, regarding a connection issue. He was sarcastic and rude because I insisted that I need the internet to be fixed as soon as possible. This is not done. #ActBengaluru #Bengaluru
-
RashidaR
(@Rashida92404071) reported
@ACTFibernetHYD @ACTFibernet I prepaid 1 yr amount for internet connection it has been 7 days and I still don’t have the connection installed . I call ACT customer care every day, they keep saying they are escalating/prioritising but no one comes to install and neither refunding
-
Karunakar Netha
(@netha23479) reported
@ACTFibernet worst service
-
Guna
(@gunas3kar) reported
@ACTFibernet As a continuation of this request, I raised request to transfer the funds from old account to new account multiple times. All SRs are closed without resolution. Spending hours to explain the issue to every support person but no resolutions. DM'ed you the details as well.
-
DirtyReaper69
(@DirtyReaper69) reported
@ACTFibernet my internet is down. your app is not responding and the website chat is not working as well when accessing from mobile data. Please look into this. My ID is 101648936836.
-
EntiGola
(@EnjoyyPandagoww) reported
@ACTFibernet your support was pathetic and can't find a way to resolve my query... Why can't you hire some customer care support. I regret for taking connection. #ACTFiber @ActfiberC @ACTFibernetHYD
-
RashidaR
(@Rashida92404071) reported
@ACTFibernetHYD @ACTFibernet - my account number is 101668517190. If I don’t get my refund by 24 hour or the connection I will raise a consumer court complaint for the Harassment
-
PAT
(@onehotvector) reported
@ACTFibernet Even tried calling customer care. and they say we have created an SR ticket and somebody will reach out. And then guess what the tickets get closed automatically. Such a pathetic customer support.
-
Vishnu ☕️
(@neoelemento) reported
@ACTFibernet Fix your power backup, that will fix the issue.
-
Atul K
(@Atul_kul) reported
@ACTFibernet Account No 110500635905 … Never ever do this to any of your customers
-
Karunakar Netha
(@netha23479) reported
@ACTFibernet @zomato @letsblinkit Worst service
-
M. Ikram H. Siddiqui
(@MIkramHS) reported
@ACTFibernetHYD @ACTFibernet I am Ikram Siddiqui Hyderabad Mobile# 9063232055, using ACT internet service for 8 months, from last two week until today Internet is not stable I am suffering a lot. Appreciate it if you could be fixed this once and for all. BR ~ M Ikram H Siddiqui
-
Guna
(@gunas3kar) reported
@ACTFibernet Got a message for today's request. Dear Customer, we are looking into your query regarding payment to incorrect A/C with Ref No SR1026690******. We will update you shortly. Team ACT I requested transfer of funds. Not sure why it says payment to incorrect a/c
-
Tareq Azeez
(@AzeezTareq) reported
@ACTFibernet you just reply on the Social Media that you are reaching out, but in reality, your lazy staff doesn't even talk after calling, just hang up and have to repeat every thing to all of CSR when they call...where is your office address? so that we can sit face-to-face and close this
-
Gnanendra Kotaredu
(@GnanendraKotare) reported
@ACTFibernet help!! Your internet is so bad! Down since 11 Am. Nobody cares to fix it!
-
Tareq Azeez
(@AzeezTareq) reported
@ACTFibernet and your Hyderabad based @ACTFibernetHYD - if you want to suspend the service, then its your decision, not ours...we want to work and solve this...however, if you are insist on being irrational, its your call
-
RashidaR
(@Rashida92404071) reported
@ACTFibernetHYD @ACTFibernet @ACTFibernetHYD I prepaid for 1 yr for internet connection it’s been 7 days and the connection is still not installed. I have even calling customer care but no actions and resolution. Even the refund is not being processed on request. ACC no. 101668517199.This is harassment
-
Vishnu ☕️
(@neoelemento) reported
@ACTFibernet Your service is pathetic, whenever power goes in this area, internet goes along with it. It’s happening right now. Check - SR10266905339454
-
Amit Malik
(@amit_malik99) reported
@ACTFibernet Have been trying your customer support for days, every time they promise to call back but never calls back. I need to have static public ip in my BLR connection, can you provide that or not? #ACTfibernet
-
Aniket Parik
(@Aniketparik) reported
@ACTFibernet i called customer care and waited 13 minutes from waitlist 19, when my number came no one was speaking, no one called back, app isn't opening to raise a complaint. This is the last option I'm trying. My internet isn't working.