ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Hyderabad, Chennai, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Vijayawada, Jaipur, and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Wi-fi | 30 minutes ago |
|
Coimbatore
|
Wi-fi | 11 hours ago |
|
Bengaluru
|
Internet | 12 hours ago |
|
Bengaluru
|
Wi-fi | 21 hours ago |
|
Bengaluru
|
Internet | 23 hours ago |
|
Hyderabad
|
Total Blackout | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported@ACTFibernet even after posting issues no one from your support called back tk resolve; do you still think I will continue with ACT
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Siddhartha Mitra (@smsid1988) reported@ACTFibernet The issue is resolved now ..
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Hanu Rao (@HanuRaoG) reported@ACTFibernet It’s Wi-Fi drop issue… already technician visited 2 weeks back and told other also facing similar issue in the town. After that no resolution provided. Please work the original ticket and make the things fast.
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Atul Kumar Dugar (@Atul_2206) reported@ACTFibernet What do you mean by earliest timeline? I'm experiencing inconvenience from the past 3 days... Still there is no solution or communication from your end. In recent times, your service has been pathetic. #pathetic
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ధనం-ఇంధనం! (@psseshank11) reported@ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice
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Nation1st (@UrsVz7) reported@ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD
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Binurary Numstring Hexamonim (@rajadhirajSam) reportedSR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...
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Sandy (@sandychau17) reported@ACTFibernet frequent Internet disturbance, horrible service you offer in Delhi . The engineer never visit SR11080762649324 I am switching my plan to @jio_fiber
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Subrahmanya S Hegade 🥷🥷 (@Beinghegade) reported@ACTFibernet Raised ticket SR10280695130624 and support blamed "6 devices" for my speed dropping that's not it. On a 200Mbps plan but the router falls to ~150 within 20 min (only a reboot fixes it), same even with 1 device connected. I need an actual fix / router replacement
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching drom apple to act
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Vish (@nomadpromax) reported@ACTFibernet hey internet is gone for light showers. Can you fix it asap? SR10180714311944 for reference
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𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported@ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.
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shubhendu shubham (@myselfshubhendu) reported@iChiirag @ACTFibernet Act is worst
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Abhijeet (@vAbhijeet07) reported@ACTFibernet i want to disconnect from this pathetic service.
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Harshith pspk (@harshitpspk04) reported@ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response
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Shivam Garg (@shivamg0902) reportedHello @ACTFibernet @FiberAct You have the most useless wifi service It's been 5 days since the internet is down and there is 0 action on your end Neither anyone is bothered enough to address the issue nor your engineer is picking up calls. Most useless ISP.
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karthik valluri (@vamsivallurik) reported@ACTFibernet I will await resolution on this. Thanks
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yogesh sharma (@Yogesh_mr7) reported@ACTFibernet your ****** service keeps on getting disconnected is there a permanent fix to this
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UPSC Mentor Piyush (@PiyushIASMentor) reported@ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?
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Chirag Tiwari (@chiragtiwari) reported@PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.
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ponrajkumar (@ponzvetri) reported@ACTFibernet my internet is not working for past 2 days. No response from service engineer. If I am trying to connect to customer care service it takes 30 mins to connect to an agent. Your chat system is not that extensive. How do you expect your customer to connect with you ?
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct
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Balaji (@BalajiSpectat) reported@ACTFibernet More than 8 hours now. Still, no response and no internet. Pathetic service.
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.
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Shivam Garg (@shivamg0902) reported@ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution
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Kumar (@realimkumar) reportedDisappointed with @ACTFibernetHYD @ACTFibernet @FiberAct. Customers are being charged late fees, reconnection charges, and sometimes even multiple invoices in the same month. What’s worse, charges are being levied for periods when the service was not used and even
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Balaji (@BalajiSpectat) reportedNo internet for last 7 hours. When called local technicians, no reaponse from technicians. When will it be resolved? Ticket no: SR10380773052294 @ACTFibernet @FiberAct WORST SERVICE.
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Meer (@meeru123) reported@Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.
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BVasuB (@BVasuB1) reported@ACTFibernet Really disappointed with the service. SR 10180698883604 still unresolved. Facing issues with the network.
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Avinash Shishoo (@laidback1954) reported@ACTFibernet Sorry , the issue is not yet resolved . The original problem continues.