ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (27%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.

City	Problem Type	Report Time
Visakhapatnam	Internet	10 hours ago
Hyderabad	Wi-fi	16 hours ago
Chhindwāra	Internet	3 days ago
Coimbatore	Internet	3 days ago
Hyderabad	Internet	4 days ago
Chhindwāra	Internet	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R K Malhotra (@rkmalh1956) reported 6 minutes ago

  @ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 8 minutes ago

  @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

• 
  Kavitha Naresh (@cavy301) reported 11 minutes ago

  @ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling

• 
  Swarnim (@QuantumStackkk) reported 12 minutes ago

  @ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.

• 
  Naveen (@_urstrulyme) reported 12 minutes ago

  @gayatri008_16 @ACTFibernet @ACTFibernet is the worst at its service. Sometimes it will take 2-3 days to resolve the issue. And they will not compensate for their fault too. I used it for 1 year and shifted to JioFiber.

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 13 minutes ago

  @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

• 
  Karthik Mukund (@karthik_mukund) reported 13 minutes ago

  @ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?

• 
  Pradeep Swaroop (@swarnajothips) reported 15 minutes ago

  @ACTFibernet I want you to fix the problem today

• 
  manuvachanam (@manuvachanam) reported 18 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Bharath Kumar (@Bharath__badass) reported 21 minutes ago

  @ACTFibernet @ACTFibernetHYD What pathetic service are you guys providing ??? Not even getting 50mbps speed for a 200 mbps plan. No customer care contact number. Multiple tickets raised but closed without checking with customer. Should I cancel my subscription ?

• 
  Mahesh Jain (@bjpsupporter999) reported 25 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  Bikash Rana (@BikashRana101) reported 31 minutes ago

  @ACTFibernet @ACTFibernetHYD Don’t tell me that the neighbour switched off the Internet. Have some Shame. Such a pathetic service

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 31 minutes ago

  @ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.

• 
  Priyam Pradhan (@PradhanPri64928) reported 34 minutes ago

  @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

• 
  X MAX GAMING (@MariyamBeg55697) reported 34 minutes ago

  Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 36 minutes ago

  @ACTFibernet I can never trust the timeline given by you guys

• 
  Abdul Hanan (@ahananhanan) reported 36 minutes ago

  @ACTFibernet my internet doesn't function atleast for 2 days every month since November 2025... ACT team assures the issue has been solved but it keeps recurring...The ACT field manager advised me to change the service provider which is absurd😡... SR10379723431684 @ACT_Issues

• 
  M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported 37 minutes ago

  @ACTFibernet I don't understand what's wrong with your service, even making payments on time before due dates my account suspended and no Internet access now,raised a complained with ticket # SR10179755003824 no use of it. Regretting of choosing your services

• 
  Vivek (@Vivek9433554001) reported 40 minutes ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  Jayavijay Jayavelu (@jayavijay29) reported 41 minutes ago

  @ACTFibernet is getting worse lately — constant speed drops, frequent outages, and never-ending delays in fixing issues. Even with LAN testing, the performance is all over the place. False promises and zero compensation for downtime — totally unacceptable service. #ACTFibernet

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 41 minutes ago

  @ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)

• 
  dinkar Singh (@dinkarsinghh) reported 43 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Ashish Joshi (@ashishjoshilko) reported 45 minutes ago

  @ACTFibernet Very disappointed by the service standard, would request to get my connection closed , will switch to better alternative

• 
  Ashish Joshi (@ashishjoshilko) reported 45 minutes ago

  @ACTFibernet Hi , have specially asked the local cust service representative to get the Zee 5 Pack removed , also there has been a credit twice but no response

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 49 minutes ago

  @ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.

• 
  Naresh Aswani (@nareshaswani) reported 51 minutes ago

  @ACTFibernet Still your sony liv not working. I was assured in writing that it will work from 12 April. What's happening with your co.? Customer care calls again to ask Only for the problem and extends the date. Pathetic service. Disapponited with act

• 
  Souvik Samantaray (@souvik0725) reported 53 minutes ago

  @ACTFibernet It’s almost 5 pm and still no response. I’m regretting my decision to consider you as my service provider

• 
  Mahesh Jain (@bjpsupporter999) reported 54 minutes ago

  @ACTFibernet This is recurring and check the number of tickets raised in the past few weeks. Either cancel my subscription and refund me the amount paid else provide seamless service. Full stop. Take this issue on PRIORITY. @ACT_Issues @ActfiberC

• 
  Prithviraj (@ghprithviraj) reported 58 minutes ago

  Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

• 
  Ankit (@ankit_sahoo397) reported 60 minutes ago

  @ACTFibernet Absolutely pathetic service! Paid ₹1749 for a new connection 4 days ago. Feasibility done, but zero progress. Tech says "not my job," sales rep ghosts my calls, & customer care feeds me daily lies. Is this how you treat new customers? Fix this NOW! Acc: 101796641414