ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Chennai, Bengaluru, Lucknow, Guntur, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, and Bhubaneshwar.

City	Problem Type	Report Time
Chhindwāra	Total Blackout	2 hours ago
Hyderabad	Internet	2 hours ago
Hyderabad	Wi-fi	4 hours ago
Chennai	Internet	12 hours ago
Bengaluru	Internet	1 day ago
Chhindwāra	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 34 seconds ago

  @ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.

• 
  Muthu Anand (@kingindnorth12) reported 49 seconds ago

  @ACTFibernet it's been 3 days since I raised a ticket for internet connection issue and still not resolved. Service engineer contact was not share i was only able to request a call back frm app I did it twice and never got any call from engineer (cont)

• 
  RAGHAVENDRA RAO MV (@mvrrao) reported 5 minutes ago

  @ACTFibernet My internet in Visakhapatnam is down since one hour. Ticket SR10781727557224 shows a late ETR of 13:00 hrs on tomorrow. This is way too long for a resolution. Please expedite and send a technician sooner!"

• 
  saicharan (@saicharan0123) reported 16 minutes ago

  @ACTFibernet internet got disrupted 4 times in the last 10 days, takes a day atleast to get fixed. Provide permanent fix . Ticket id : SR10381708375304

• 
  yogesh sherman (@yogeshsherman) reported 19 minutes ago

  @ACTFibernet so they call and disconnect themselves so that they can close the complaint, Avoid it

• 
  Aman Kumar (@locate_aman) reported 22 minutes ago

  @ACTFibernet My issue is still not resolved. Have some shame.

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 23 minutes ago

  @ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet

• 
  Lavish Khetan (@lavishkhetan) reported 25 minutes ago

  @JioCare Sent the details via DM. If this still does not help you to get me a resolution, dont bother. I will just change my connection to @airtelindia or @ACTFibernet

• 
  Cute CM 🎀 (@lucifertwts) reported 27 minutes ago

  @ACTFibernet Terrible service. Strongly not recommended.

• 
  Arijit Majumdar (@Aar_i) reported 28 minutes ago

  @ACTFibernet Here we go again...SR11081721954944 internet is down. Let us now wait and see what effect if any our last conversation has had.

• 
  Senthil Kumar R (@sandy_senthil) reported 32 minutes ago

  @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

• 
  VJ Saravana SP (@vsivasaran008) reported 37 minutes ago

  Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

• 
  Manish Aggarwal (@ManishAggarwa11) reported 38 minutes ago

  @ACTFibernet You want to say that you will not issue/activate connection without payment but with renew them without the consent of the connection holder and ask for payment. Don't you think it's totally injustice

• 
  Sanjay Sachdeva (@SanjaySachdeva_) reported 38 minutes ago

  I am not able to activate 3 months spotify subscription provided. Every time customer care executive is raising a new ticket. Provide me solution @ACTFibernet

• 
  Swathi Rao (@srfrndz4evr) reported 39 minutes ago

  @ACTFibernet Unhappy with the recent service. Have been your customer for past 6 -8 years never faced any issues. Bill due date is 1September n I get messages every hour, everyday. It’s an harassment.

• 
  kishore kumar (@kumargandharapu) reported 43 minutes ago

  @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService

• 
  Tamil Crypto Guy π² (@tamilcryptoguy) reported 43 minutes ago

  @ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.

• 
  Praveen KS (@praveendingu) reported 43 minutes ago

  @ACTFibernet My Gx service is down since yesterday morning. No proper response from your backend team. Very poor response and service. When you going to improve or forcing me to move some better ISP?

• 
  Manish Aggarwal (@ManishAggarwa11) reported 44 minutes ago

  @ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid

• 
  Arijit Majumdar (@Aar_i) reported 51 minutes ago

  @ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?

• 
  Pavan (@pavanamar554) reported 51 minutes ago

  @ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this

• 
  Shubham (@shubhamstack) reported 52 minutes ago

  @ACTFibernet Hi Team, i have applied for new connection and even paid for 3 months. Still I’m waiting for a week now and whenever I call customer care, they say booking team will call back but never calls.

• 
  nobody (@yudish_dsy) reported 53 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  eva (@evabuilds) reported 54 minutes ago

  and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

• 
  Singh Ranbeer (@socialevil2002) reported 56 minutes ago

  @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

• 
  Apex (@ApexPredaror3) reported 56 minutes ago

  @panda_casts @ACTFibernet I use ACT and it's great, issues also get resolved in hours if it happened

• 
  Karthick (@ikkarti) reported 56 minutes ago

  @abishekrsr @ACTFibernet Get a direct fiber connection. They call its aa GX. Its was the same issue for me now it is no more for more than 1.5 yrs

• 
  Ramjee Madina (@ramjee_rm) reported 57 minutes ago

  @ACTFibernet I don't need any resolution. I'm asking for the disconnection . How foolish people you are, even don't you understand what I am asking for? Or don't you even know how to read?

• 
  Abilash (@abilash5544) reported 58 minutes ago

  @ACTFibernet @ACT_Issues it has been 3 days since my net is working. SR10381659093274 this is my complaint number. Ppl coming and going but i am not getting any improvement in my net connectivity..

• 
  ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported 59 minutes ago

  @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.