ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Hyderabad, Ahmedabad, Chennai, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.

City	Problem Type	Report Time
Chhindwāra	Internet	4 hours ago
Bengaluru	Internet	6 hours ago
Hyderabad	Internet	8 hours ago
Ahmedabad	Wi-fi	9 hours ago
Chhindwāra	Internet	10 hours ago
Bengaluru	Internet	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rajenderreddy (@rajender4reddy) reported 7 minutes ago

  @ACTFibernet Please stop sending such messages and clearly confirm the refund status and timeline. I need a proper resolution, not repeated generic responses.

• 
  ATHIVENKATESAN T (@ATHIVENKAT) reported 9 minutes ago

  @airtelindia poor broadband service. No responsibility for restoration. Feeling guilty for switching to airtel. Small players like @ACTFibernet giving service. Planning to switch back to act.

• 
  R G Shubham (@RGShubham2712) reported 10 minutes ago

  @ACTFibernet You can shove the ETR and ticket up your... I know you guys keep changing the ETR and timelines as per your convenience,so don't give me that crap.I want a strong escalation against your service guy Naveed who has been fooling me to save his own job.That retard needs to be fired.

• 
  Haiku (@riceofsushi) reported 12 minutes ago

  @ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet

• 
  Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported 13 minutes ago

  @ACTFibernet I really frustrated that still the issue has not been solved, however I got a mail that complaint closed.. Modem is blinking green light but no internet connection yet. We are trying to reach your technicians, nobody picking the phone.. Total waste of money and time #PoorService

• 
  Dinesh Palnati (@_palnati) reported 13 minutes ago

  @ACTFibernet Got a call from @ACTFibernet and was assured a quick resolution,but nothing has changed.The connection is still down, and the issue is unresolved. It’s disappointing to receive assurances without any actual action. Please stop giving false timelines and provide a genuine update.

• 
  Akash Agrawal (@akshagr27) reported 14 minutes ago

  Hello @ACTFibernet @FiberAct I had requested for a connection shift in bangalore. It has been more than 8 days. No update from ACT. The guy who was about to shift is not picking up the call. Customer support gives a new deadline every time you call. It is frustrating, bad service

• 
  huh! is it me (@Avinash_ganapa) reported 14 minutes ago

  @ACTFibernet I’m filing a consumer complaint tomorrow

• 
  Rajenderreddy (@rajender4reddy) reported 20 minutes ago

  @ACTFibernet @ACTFibernetHYD Disconnected service. Refund not paid to bank last conversation balance transfer to another ACT account . Now suddenly sending dues email.Stop misleading customers. This is unacceptable and feels like deliberate confusion and harrassment

• 
  Ravi Sinha (@sinharavi0506) reported 20 minutes ago

  @ACTFibernet worst service from last 4 days no response and no installation

• 
  Nepal Madhireddy (@NepalMadhireddy) reported 24 minutes ago

  @srinikonduru @ACTFibernet True, ACT never takes customers seriously

• 
  Mohammed Rafiuddin (@rafiuddin431) reported 30 minutes ago

  @ACTFibernet Cancel my plan completely and refund my money. I renewed my plan on 19 May, and in this week itself internet was down 4 times. technician told he visited and made changes in mainbox, whereas box itself is inside our house and no one visisted. Pathetic service.

• 
  Rajarshi Chanda (@Rajchanda77) reported 32 minutes ago

  @ACTFibernet @FiberAct I have been following up for the last 4 days but no response from your team yet. If you can't provide a service, refund my money.

• 
  Naveen Kumar S (@IamNaveen_s) reported 33 minutes ago

  @ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.

• 
  Diwahar Pandian (@DIWAHARPANDIAN) reported 36 minutes ago

  My @ACTFibernet is down but plan is paid till Oct! Tech says connection won't be restored unless I let them install a main area distribution box on my wall. I live in a RENTED house, can't authorize drilling/cabling. Fix routing or refund!A/C:103720704297 |SR10380573776924

• 
  radz👩🏾‍🎨 (@radzsubbu) reported 36 minutes ago

  Hi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service

• 
  Tushar Agarwal (@TusharAgar4860) reported 36 minutes ago

  @ACTFibernet This is really frustrating. Again today connection is not working. Please refund my full money and disconnect. I want to switch. Should I drop an email.

• 
  Binit Agarwal (@Binitagarwal7) reported 38 minutes ago

  Worst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.

• 
  navdeep sachdeva (@navdeepsachdev4) reported 38 minutes ago

  Hey @ACTFibernet i took your connection 15 days back and o am still struggling. Your engineer promises to come everyday and never arrives. Do I expect a solve?

• 
  Manidhan மனிதன் (@trbmani) reported 40 minutes ago

  @ACTFibernet Team, I am without ACT internet for more than 24 hrs. Raised complaint SR10380587096194, ETA is already moved a couple of times. Engineer not picking up the call.. Helpdesk disconnects the call after waiting in the queue.. your service is totally dysfunctional

• 
  jaidev (@jaidev365) reported 41 minutes ago

  @ACTFibernet Stop the prompt service promises if you can't deliver what u state.we will go for jio or airtel

• 
  Sulabh Puri (@sulabhpuri) reported 47 minutes ago

  Dear @ACTFibernet your internet has become rank bad. Last 3 months have been terrible. Numerous complaints raised. No respite. It keeps getting disconnected. Worst is after restarting router your internet takes 15 mins to connect. Dear @JioCare please tel me how can I move to you

• 
  jaidev (@jaidev365) reported 54 minutes ago

  @ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.

• 
  prem singh (@prem_singh33) reported 54 minutes ago

  @ACTFibernet it's been More than 24hrs..no internet..no response for the Complaint raise.. #chennainews #tvkgovernment

• 
  Sridhar (@sridhar_gemini) reported 57 minutes ago

  @ACTFibernet There is still no resolution from you.

• 
  Valar Morghulis (@Engineer_Libran) reported 57 minutes ago

  Dear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻

• 
  Nalin (@Nalinbit1) reported 59 minutes ago

  @ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone

• 
  Chamandeep Singh Kapoor (@NanakFarms) reported 59 minutes ago

  @ACTFibernet my internet is not working again kindly check and get back. This is happening very frequently now

• 
  Ruchi Thakur (@ruchithakur03) reported 1 hour ago

  @ACTFibernet Internet has not been working since Friday and there has been no resolution from your end. What bad service!

• 
  Tushar Agarwal (@TusharAgar4860) reported 1 hour ago

  @ACTFibernet Second time in 3 days on a new connection. I shifted from airtel to avoid these issues but it's same with ACT What kind of poor connection is this. Please refund my money