ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Chhindwāra, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

City	Problem Type	Report Time
Bengaluru	Wi-fi	8 hours ago
Bengaluru	Internet	9 hours ago
Hyderabad	Total Blackout	17 hours ago
Hyderabad	Internet	24 hours ago
Chennai	Wi-fi	1 day ago
Chhindwāra	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Pushpa (@PushpaMuthyam) reported 4 minutes ago

  1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF

• 
  BVasuB (@BVasuB1) reported 8 minutes ago

  @ACTFibernet Really disappointed with the service. SR 10180698883604 still unresolved. Facing issues with the network.

• 
  Binurary Numstring Hexamonim (@rajadhirajSam) reported 14 minutes ago

  SR10180729030434 @ACTFibernet what is wrong with you people? Its been 2 days we are out of network...

• 
  Sachit Bhat (@SachitRidesAway) reported 15 minutes ago

  You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

• 
  Pushpa (@PushpaMuthyam) reported 17 minutes ago

  @ACTFibernet 45 days. 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc 101799520914. When do I get my money back? @jagograhakjago

• 
  senthilkumar (@tsktsk123) reported 21 minutes ago

  @ACTFibernet I am not sure what's going on, frequently facing intermittent disconnection issues today internet is fully out. Will be issue be resolved today? Nowadays very frequent issue with ACT. Complaint no # SR10380722108054

• 
  Guru (@gurwaratarun) reported 22 minutes ago

  @ACTFibernet Same story every 2nd day connectivity is zero, big mistake moving from @airtelindia and @JioCare Regret the inconvenience. Looks like the issue is still not resolved. We have re-opened the service request SR11780733414574. Our team will get in touch with you

• 
  yogesh sharma (@Yogesh_mr7) reported 23 minutes ago

  @ACTFibernet your ****** service keeps on getting disconnected is there a permanent fix to this

• 
  Abhiram (@abhiiiii__) reported 24 minutes ago

  PLEASE DON'T subscribe to @ACTFibernet @ACTFibernetHYD Ticket raised 2 days ago Still not yet resolved. A technician called me once regarding the issue and he's not lifting calls Since yesterday night There's not even a customer care number to reach out and escalate. WORST!!

• 
  Bharat Agarwal (@honestconsumer7) reported 26 minutes ago

  @ACTFibernet there was no follow up since morning, earlier when i had @airtelindia broadband they used to resolve issues within an hour.

• 
  Nikhil Kumar (@nikhil91099) reported 26 minutes ago

  @ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.

• 
  ismail baumran (@ismailbinomer) reported 26 minutes ago

  @ACTFibernet Don’t send this default templates provide proper information of what is going on and why is it taking so much time to fix to have an better understanding of why its taking so much time. You app doesn’t give any proper information of the what is happening with the ticket.

• 
  akash gajbhiye (@akash_437) reported 27 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  Chirag S ♥ (@iChiirag) reported 28 minutes ago

  @ACTFibernet Service Request SR10280761318224. The appointed POC for my Residenxe society Mr Dharamraj is absolutely unprofessional. A lier who cant meet his own deadlines and then he blocks your numner when yoi trybto followup. Please guide me with serv termination process

• 
  Sachin Jain (@jainsachin1201) reported 28 minutes ago

  @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 36 minutes ago

  @ACTFibernet Finally paused the services of @ACTFibernet temporarily by keeping it under safe custody; and then you start receiving calls from their support team, sir we will resolve all issues, keep it active; but then lessons should be thought the hard way

• 
  revv500 (@revv5hundred) reported 38 minutes ago

  @JioCare @JioCare I am sure you cannot compensate our business loss that we have gone through the last 4 days. You have never even bothered to address this issue last 4 days. At least give our money back and disconnect the internet today. We have already got @ACTFibernet to install today

• 
  vijay🇮🇳 (@driven_at_home) reported 38 minutes ago

  @ACTFibernet @ACTFibernetHYD I haven't had internet for the past 72 hours, and a complaint was raised yesterday - SR10180679769244. I understand there was heavy rain, and I waited for the resolution, but this is testing my patience.

• 
  Rahul Agarwal (@Vakil__Saab) reported 38 minutes ago

  @ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol

• 
  Rajah Ganesh G S (@gsrajah9410) reported 42 minutes ago

  @ACTFibernet @ACTFibernetHYD Hello, internet is down for more than 12 hours and there has not been a single follow up call from your technical team yet. Worst service. Multiple persons who have act in our apartment are impacted #actfibernet Ticket ID: SR10180697030504

• 
  Tushar (@Qtiyapaa) reported 42 minutes ago

  @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

• 
  Kishore (@Kishore2508) reported 45 minutes ago

  Pathetic service from @ACTFibernet Chennai. Every time there is a power cut, my internet goes down despite having a full inverter backup for my modem/router. Why? Because your main area connection box has NO battery backup! A year of this recurring issue. (1/3)

• 
  BVasuB (@BVasuB1) reported 45 minutes ago

  @ACTFibernet Overall service and the response from your team is pathetic.

• 
  Chirag Tiwari (@chiragtiwari) reported 47 minutes ago

  @PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.

• 
  Rohan (@pqrohan) reported 49 minutes ago

  @ACTFibernet When you will work ? Internet is not working since Friday evening. Pathetic service. @ACTFibernet

• 
  Pranav O (@pranavom8) reported 50 minutes ago

  @JioCare Thank you, but you lost a customer to @ACTFibernet

• 
  Shivam Garg (@shivamg0902) reported 51 minutes ago

  @ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution

• 
  ashwinu (@ash_winu) reported 55 minutes ago

  @ACTFibernet Facing connection disruption multiple times from this location. I request you to take proper action to rectify the issue. It’s being only few days facing trouble with internet again New ticket for same: SR11480747292414 @ACTFibernet

• 
  Kaushal Pathak (@KaushalPat) reported 1 hour ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Marikanti Tarun (@MarikantiTarun) reported 1 hour ago

  @ACTFibernetHYD No internet since 4 days. Raised a ticket but still not solved. Ticket: SR10180717569224 Pathetic service @ACTFibernet @ACT_Issues