ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Srikanth Ingilela
(@singilela359) reported
@ACTFibernet service request number SR10163215849784 no internet since 2 days, this is impacting my work.
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Sreeni
(@sreeni1985) reported
@ACTFibernet facing issues for few days now... internet is on and off ..guess we need to leave it to chances..after being a loyal customer for 8 yrs...now I am considering @HathwayBrdband @JioFiberChennai
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Irfan Alam
(@IrfanAl94793356) reported
@ACTFibernetHYD @ACTFibernet No response to my problem so far...what shall I understand
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Lakshmanan
(@Lakshma52343197) reported
@ACTFibernet I had taken a temp broadband connection in Blr, called your customer service 3-4 times to get the connection terminated as I no longer need it, was assured it will be done, but keeping getting the bills - is this the best you guys can do??
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MoMo
(@are_bhai_bhai) reported
No internet from yesterday @ACTFibernet and the app is also not working
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satyanarayana
(@satyabonthala) reported
from
Hyderabad, Telangana
@ACTFibernet What happened, still no one turned up. Disgusting... Even I have mailed to your CEO Bala malladi and sunder raj. No response. I never seen such type irresponsible persons in CEO position..
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Vijay J V
(@vj_viji) reported
@ACTFibernet Reopening this thread. 20 days after @ACTFibernet has done it again and I don't have internet surprisingly!!! How can a customer rely on you if this kind of service is provided. Can this be sorted please? @TRAI please help
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sheya sapra
(@SapraSheya) reported
@ACTFibernet Very sad to be here but seems there's no other option coz drop in services and increase miscommunication has increased too much. Now I've been even over charged for services that's not even executed. Ps: don't go for act, worst service ever.
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satyanarayana
(@satyabonthala) reported
@BhanuPr94390198 @ACTFibernetHYD @ACTFibernet Yes, but actfiber don't bother about this. Worest customer service.
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Kaustub Gupta
(@GuptaKaustub) reported
@ACTFibernet worst service ever. Unable to resolve an internet connectivity issue facing since last 4 days. Ticket number - SR10163218260514
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Upender Dorepally
(@updvlogs) reported
@ACTFibernet I raised a complaint yesterday, with the SR10163219328124, please do the needful asap.
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Bhanu Prathap
(@BhanuPr94390198) reported
@ACTFibernetHYD @ACTFibernet Very poor network Atleast 10times a day it says no internet connection
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Jai Theerth Kumar G
(@Jaythk) reported
@ACTFibernet It's been more than 24 hrs since I've lost internet connectivity everytime I call customer care they have a default answer of fiber cut. I was promised the Connectivity will be restored by 12:30 PM IST but until now there has been no resolution.
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Sumeet Saurabh
(@sumeetsaurab) reported
from
Noida, Uttar Pradesh
Really poor service @ACTFibernet It has been 3 days since we have raised complaint for rectifying broadband issue but there is no response. Here is the ACT issue no SR11063217922121 and ac no 110437308126. @TRAI @GoI_MeitY Can there be some penalty for such ignorance ?
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Sandesh Paditham
(@SandeshPaditham) reported
@ACTFibernet Also I request to refund the pro-rated bill amount for the number of days the service is not available for the respective customers.
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Irfan Alam
(@IrfanAl94793356) reported
@ACTFibernetHYD @ACTFibernet @TRAI ....Kindly look into my issue and do the needful.
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arlok
(@fuzzzy_logic) reported
@Airtel_Presence continue to have issues with my installation of broadband for more than a week. If you are not able to resolve please let me know,will take up an @ACTFibernet or @JioFiberVoice connection post disconnection of yours.
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Amith Kumar
(@Amithchegomma) reported
@ACTFibernet You strike again. Internet down again. You're a bunch of real professionala
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aditi_kakkad
(@AditiKakkad) reported
@ACTFibernet No internet since past 36 hours so far. No technician has contacted so far. Is this how you make your customers give up on your service?
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Sudir
(@SudhirK93006843) reported
@ACTFibernet net not working please
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Srinivas_talks
(@TalksSrinivas) reported
wow nice service @ACTFibernet it been 6 days but i didn't get my new connection!!!the Biggest scammer (+919553317953) this person took the money and registered for a new connection but next day is not even lifting the call is that good ??? i need a immediate action now.
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Jalpa Pankhania
(@jalpa_pankhania) reported
@ACTFibernet wifi has not been working for two days now with absolutely no timeline for resolution from your end. Very disappointing.
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Vijay J V
(@vj_viji) reported
@ACTFibernet May I know when this be fixed. What is the expected date and time of resolution?@ACTFibernet
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Jay
(@cyberkhun) reported
@WoooMonsta @ACTFibernet @Airtel_Presence Airtel down bad
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aditi_kakkad
(@AditiKakkad) reported
@ACTFibernet no internet since past 30 hours+, no call from technician, service centre not providing any information,disconnected call in between while taking multiple times. Very fed-up with your services. SR10163219090314
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satyanarayana
(@satyabonthala) reported
@ACTFibernet Dear largest pathetic worest internet service provider... Can you pls update on my service request status.. still I don't have internet..but you will do the billing for these two days... #CEO ..
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Ravi Chaitanya
(@ChaitanyaRavip) reported
@ACTFibernet Im disconnecting my service. I have been using act for a long time now but continuous issues and lack of permanent resolution from your service team has left me with no choice
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krishan Chawla
(@chawlakk) reported
@ACTFibernet Just now checked speed which is : Downloads 35.8 & Uploads 39.6. Hence facing problems.
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brownskinmessyhair
(@HumeraJb) reported
@ACTFibernet @bada_paww I have been facing this no internet issues 3rd time in this week. Whenever i try complaining they ask me to wait and take 2-3 days resolving it after constant calling. And now it has happened again and no one is responding since yesterday. Please resolve it by tomorrow.
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Twisted BROKEtek
(@twistedvortek) reported
@ACTFibernet @WoooMonsta Lol please. All I've got was good customer support but no actual resolution. I miss the old ACT when it was really stable.