ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (14%)
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Total Blackout (14%)
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E-mail (3%)
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TV (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Kawardha, Jaipur, Lucknow, Delhi, Pune, Kolhāpur, Visakhapatnam, Greater Noida, Mumbai, Ludhiāna, New Delhi and Jubilee Hills.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rajasekhar
(@sekharr7482) reported
@ACTFibernet Thank you for providing the best ever worst service. Since 4 days you people have failed in providing a consistent service person to reconnect my WiFi. For 2 days we have been recharging extra data packs for work purposes and we have to pay your monthly bill also
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Rachna S Saxena
(@rachnasax) reported
@ACTFibernet the internet is not working in Alaknanda, New Delhi and your support on the app is also not working. Please look into this urgently
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Krishna My Beloved ❤️
(@kanhamydearest) reported
@ACTFibernet worst service ,no internet since last 2 days.... guys reading this dont take act wifi... saying from experience... pathetic service...no response from team
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet The calling centre people shows very rude behaviour, they don't pass your resolution and provide any update and are unfit for the job. @ACTFibernet
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Abhishek Kumar
(@IzyKumar) reported
@ACTFibernet - SR10265504316534. Can you and you incompetent call centers and engineers fix this ASAP. This is second fault within a month - 4 days and counting of no service in less than 30 days. Have shame when you call your self the BEST in business. #ACT #nobrand
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Sreenath Mudra
(@MudraSreenath) reported
@ACTFibernetHYD @ACTFibernet becoming worst in resolving the issues, since 2 days Internet is down in our area, ticket raised but No proper ETA is provided. Monday is very crucial for us people, without Internet it won’t work out. As a customer, I rate 1/10.
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Santhosh kumar
(@Santhosham007) reported
@ACTFibernet our Act fibrenet is not working for the past two days. We have raised query almost 5 times. But till now it not has been resolved. We contact the customer care also several times. But there is no response. such a rude behaviour from your customer service person.
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Nidhin
(@Nidhin913) reported
@ACTFibernet Last Friday I didn't had internet for 6 hours as there was sm issue wt ur junction box. Today again the internet is down. 𝟓𝐭𝐡 𝐭𝐢𝐜𝐤𝐞𝐭 𝐢𝐧 𝐥𝐚𝐬𝐭 𝟏𝟎 𝐝𝐚𝐲𝐬. How am I supposed to work with this unreliable broadband? New tkt: SR10265513150494
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Gulam Asger
(@AsgerGulam) reported
@ACTFibernet it's been 30 days and the ACTFibernet poor technical team can't able to solve my slow speed and connectivity problem, what a pathetic service, I demand for my refund and let me free out off your poor network,
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Rahul Alla
(@rahulsince1993) reported
@ACTFibernet Hi Team, please help with disconnection
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buzz
(@buzz267buzz) reported
@ACTFibernet It's not a temporary issue which I would be okay with, It happens very often and ping stays high for hours, even days. Since you don't have a BNG server in Madurai as you said earlier, atleast fix the ping to the nearest server?
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet you are really forcing me to opt from other service providers by providing very Disappointing service
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Sahil Singh
(@SahilSi04001225) reported
@ACTFibernet No internet since last evening.... no response from customer service team...worst service!!!!
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Vaibhav Poojary
(@vaibhavb5681) reported
Why ACT Fibrenet is too slow? We’re getting the speed of 1:4 ratio. And it’s already 12AM of 1st August and the internet data did not get renewed yet. What you guys are doing? Even we’re not getting proper response from the service line. @ACTFibernet
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet I just want my money to be refunded and request the public to stop believing in their hoardings, this act fibernet team is the worst in providing you instant service as they claim that they are the no.1 trusted internet service. My foot 🤬
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Faheem Farooqui
(@FarooquiSahab) reported
@ACTFibernet The issue was resolved next day, company should focus on minimising the down time, The no.1 broadband service should also focus on attending and resolving the cases on urgent basis. Hoping for the best in future.
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet I would like to inform you that no update or call received from your team has closed the ticket the same as before for the Nth time without any update/ resolution
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Manu Mohan
(@ManuMohan05) reported
@ACTFibernet my internet is down from 29th July and was supposed to be closed today evening ,still there is no update ,this is second time in a span of 10 days ,downtime is taking longer, Ticket no: SR10165492212084
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Nidhin
(@Nidhin913) reported
@ACTFibernet This issue is now happening everyday. Last Friday I didn't have internet for 6 hours and now again today the internet is gone. Really pathetic service @ACTFibernet
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet I just want my money to be refunded and request the public to stop believing in their hoardings, this act fibernet team is the worst in providing you instant service as they claim that they are the no.1 trusted internet service. My foot 🤬 @ACTFibernet
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ಹನುಮೇಶ (hanumesha m r)
(@hanumeshamr) reported
@ACTFibernet Hello @ACTFibernet I need to disconnect my connection. Can u please help me?
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Iman kalyan
(@Tintin6223) reported
@ACTFibernet it has been nearly 2 months we raised an sr with your support team. But didnt get any response. If we call support only tells that we will get back. Can you please look into this? It is a harassment for us for last 2 months. Ticket number - 22454870
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th3_rand0m_click
(@md_saquibkhan) reported
After using one month also I feel like no improvement in service, weekend with no internet. Every evening speed will go down. @ACTFibernet I want to cancel my 6 month plan and want refund.
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet More than 3 days since internet disconnected, I am opting to chose other service this month. You are the worst internet service I've ever used @ACTFibernet
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Gulam Asger
(@AsgerGulam) reported
@ACTFibernet Gulam Asher Act id 101014059683, you will know better about my issue,
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Gulam Asger
(@AsgerGulam) reported
@ACTFibernet On what basis you will look into my issue, you don't have my ACT account number and don't even know where I am from, people like you are everywhere in ACTFibernet now I understand why V R getting this poor service and we R the one who is suffering even after making the payment.
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buzz
(@buzz267buzz) reported
@ACTFibernet Madurai, nearest ping to chennai used to be 10-12ms earlier but now it's over 30ms. It was fixed in February but having g the same issue again. This increases ping to all servers causing instability in games.
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Rohit रोहित कुमार singh सिंह
(@Rohitsi09981555) reported
@ACTFibernet hey I am not able to login into act fibernet app with my registered phone number has it says "something went wrong" on trying to login with my registered phone number and my speed fup hasn't reset even after 31-july.
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet @chintu_roberts Have an open request with service request number SR10165490620294. It's been 3 days since internet disconnected, Not restored the connection, @ACTFibernet not responding to the issue
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Gulam Asger
(@AsgerGulam) reported
@ActFibernet @ACTFibernetHYD 1 of worst internet service in ind, wit poor & inexperience technical team, I would suggest not 2 be part of dis network, better go 4 jio fiber fare better in service, atleast U won't be facing technical issues which cannot be solve by there team.