ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (61%)
• Wi-fi (26%)
• Total Blackout (9%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Visakhapatnam, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.

City	Problem Type	Report Time
Bengaluru	Wi-fi	1 hour ago
Bengaluru	Internet	18 hours ago
Bengaluru	Internet	18 hours ago
Bengaluru	Internet	18 hours ago
Bengaluru	Wi-fi	19 hours ago
Bengaluru	Wi-fi	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ramarao Dutta (@urchinni) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD It has been more than 3 days since our internet connection stopped working. Despite repeated followups all we receive are standard responses with no actual resolution. Not a single technician has visited, nor has anyone contacted us. SR10180458129024

• 
  Mohammed Sahil Akbar (@94sahil) reported 6 minutes ago

  @ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804

• 
  SBajaj (@SBajaj06) reported 7 minutes ago

  @ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!

• 
  Vi (@vicky2ooo) reported 11 minutes ago

  @ACTFibernet Issue resolved. Please close it.

• 
  Jahangir Alam (@TheJahangirAlam) reported 18 minutes ago

  @ACTFibernet Don't appreciate template response. Need to fix the issue asap

• 
  Anabil Dey (@AnabilDey12314) reported 23 minutes ago

  @ACTFibernet @Preronareen Why does your customer service doesnot work? Your customer support email response is automated, chat bot does not work. The only way to get work done is to tag you on twitter? If your customer support is non-functional then why even keep such a team?

• 
  Valar Morghulis (@Engineer_Libran) reported 26 minutes ago

  Dear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻

• 
  niranjan (@niranjanks91) reported 28 minutes ago

  @ACTFibernet Screw your service. Are you gonna compensate me for the loss of payment I had to incur? Your executive confirmed to resolve it by 9 PM. My whole day went by! Zero commitment. Such a pathetic service!

• 
  Daniel Christopher (@DanielChris2000) reported 36 minutes ago

  @ACTFibernet Act fibernet just keeps showing how pathetic their service is! It's been three days since I raised a ticket for relocation and nobody has bothered to even call me. Support team keeps giving fake promises that the technician will be coming.

• 
  NC (@ncspeaks13) reported 36 minutes ago

  @JioCare having issues with my internet connection, been three days and no one is answering the call after raising the service request. Let me know if you are interested to rectify if not i can shift to @airtelindia or @ACTFibernet a

• 
  ASHIK AHMED (@ashikahmed22) reported 37 minutes ago

  @ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side

• 
  Abhishek Chawla (@abhi009official) reported 37 minutes ago

  @ACTFibernet raised a ticket for relocation of my service. Selected Saturday however the person hasn't come and is not replying to the message also.

• 
  Subhajit Saha (@RonSaha) reported 37 minutes ago

  @ACTFibernet @ACTFibernet Why the person who is responsible for repairing is disconnecting calls. Is this a way you treat customer. If he is not repairing, kindly appoint somebody else.

• 
  Jinendra Kothari (@Jinukothari2) reported 38 minutes ago

  @ACTFibernet What is the update on the issue? Are you guys even planning to resolve this?

• 
  Utkarsh Mundra (@UtkarshMundra14) reported 43 minutes ago

  @ACTFibernet such a poor service Will never recommend to anyone Specially in Jaipur #fibernet Bad service response. Least bothered staff

• 
  Kiran Vanam (@vanam_kiran) reported 44 minutes ago

  @ACTFibernet Still no response from your team, You have collected prepayment for three months but no basic service to your customer @consumerforum_ fourm Can you help me with the legal action to protect customer Rights?

• 
  1 Million+ (@audiwate) reported 45 minutes ago

  @ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying

• 
  Inayat ulla (@Inu_Minu) reported 45 minutes ago

  @ACTFibernet why is it that always I have to raise complain here. From morning no help. Ticket raised but no help

• 
  Nagakrishna Chodagam (@NagakrishnaCho1) reported 46 minutes ago

  @ACTFibernet speed is very low. Buffering and interrupting. I doubt if the service is as per the plan.

• 
  DeccanChargesXSRH (@delhisuri5) reported 46 minutes ago

  @ACTFibernet Ninnati nundi wifi internet ostaledu ra phone chesthe response ledu Whats the problem? Why internet are not coming

• 
  niranjan (@niranjanks91) reported 48 minutes ago

  @ACTFibernet one rain and your connection failed. I have raised a complaint and have been calling your support guys for the past 3 hours. No response whatsoever and no clarity on when you'll restore the internet connection. Pathetic service.

• 
  Srinivas Konduru (@srinikonduru) reported 48 minutes ago

  Another disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

• 
  radz👩🏾‍🎨 (@radzsubbu) reported 50 minutes ago

  Hi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service

• 
  Sulabh Puri (@sulabhpuri) reported 52 minutes ago

  Dear @ACTFibernet your internet has become rank bad. Last 3 months have been terrible. Numerous complaints raised. No respite. It keeps getting disconnected. Worst is after restarting router your internet takes 15 mins to connect. Dear @JioCare please tel me how can I move to you

• 
  Sanjay Debnath (@sanjaydebnath86) reported 56 minutes ago

  @ACTFibernet Again buffering issue started. I am unable to watch neither ipl match nor movies online. Technician keep on giving wrong commitment that issue wiil never occur. It is frustrating that even though I have internet but unable to watch cricket match. #bufferingissue

• 
  Yogananda (@Yoga7878) reported 58 minutes ago

  @ACTFibernet I am facing issues with my act from last 2 days till now no one contacted me. 102652370926 this is my customer id. How long your ******* service team will take to resolve my issue ? It’s very worst service from act.

• 
  shashank (@batkix) reported 59 minutes ago

  @ACTFibernetHYD is highly unreliable. In just 1 month, I’ve raised 10+ complaints for frequent disconnections. Internet drops daily and needs router restart every time. Paid for a 1-year plan but service is unusable Pathetic. Requesting disconnection + refund @ACTFibernet @TRAI

• 
  SBajaj (@SBajaj06) reported 1 hour ago

  @ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!

• 
  Kartik (@kartik9173) reported 1 hour ago

  @ACT_Issues @ACTFibernetHYD @ACTFibernet Account I- 101644321862 Too many issues with the Internet now a days. Kindly assist in resolving the issue

• 
  Kartik (@kartik9173) reported 1 hour ago

  @ACTFibernet Since morning I was frustrated, I raised ticket, 5+ WhatsApp call, 10+ normal call and what's messages to the number I shared. But no proper responses. just few min back, it's resolved but donno if it comes again. Will reach if issue persist. Thanks