ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (65%)
-
Wi-fi (18%)
-
Total Blackout (12%)
-
E-mail (4%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ajmer, Bengaluru, Chennai, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore and Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Ajmer |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Joel
(@joelmaradona) reported
@ACTFibernet It's gone again. What a dross service you provide. This is getting beyond atrocious. What an absolute catastrophic brand you've become. Your engineers can't do sh*t.
-
Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 63rd consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
-
syed.asif
(@Syed8050543049) reported
@ACTFibernet can you guys call me and resolve my issue without keeping me posted or solving my issue the ticket was closed.
-
Gaurav Dhanda
(@GauravDhanda10) reported
@ACTFibernet It took 4 days to resolve a small issue and also my jnternet was disconnected , you guys need to work harder and should understand the customer issue rather than just giving timelines and also you guys are checking with me now after almost 2-3 days. :)
-
Sriram Ramakrishnan
(@imsriramsr) reported
@ACTFibernet has one of the worst processes when it comes to plan changes. Nobody can downgrade your plan by themselves. The App and the website does not allow the users to downgrade their plan. Also the users have to wait for 72 hours before the plan change gets reflected #Poor
-
SneaX
(@SneaX__fn) reported
@ACTFibernet I’m facing high ping issues in game since the last few days I’ve contacted ur executive and he’s been telling me that a lot@of more people are facing this issue pls get it fixed as soon as possible it’s very nerve wrecking.
-
sunitha
(@sunisubr) reported
@ACTFibernet my SR is not solved as yet. It’s been almost a week!! You keep closing it and I keep reopening it without solving issue.Wrong commitments.Very disappointed with your Service. Agents keep promising escalations but no actions done as yet. Very bad service !
-
Saikumar
(@kondasaikumarr) reported
@ACTFibernet can you help me with support mail id for hyd region
-
Dom
(@Dom00042920) reported
@ACTFibernet why don't you work on providing the 'promised' speeds, for the last few weeks your service has been below-below par, last two days you blamed the subsea cable, but your sales and marketing is unaware, pushing upgrades, put your house/website/app in order, can't even
-
Irfan Buhari
(@Ibees16) reported
@ACTFibernet I had dropped the plan of renewing my subscription due to very poor service an unresponsive customer support. One guy from retention team had called and gave so many promises to resolve all issues change plans
-
NoChillZ
(@N0ChillZ5) reported
@ACTFibernet i am still experiencing 150 ping and then you guys are saying its a problem in game when its not a problem in game .
-
Vamsi Krishna Munagapati
(@Vamsiaug81) reported
@ACTFibernet Internet is not working from couple of days. None of you customer care numbers(+91 7288-999999/9121212121) are working to register the complaint. Account details:104491790200. Can I expect some service?
-
Diव्येsh
(@desaikingis) reported
@Syed8050543049 @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
-
Diव्येsh
(@desaikingis) reported
@h_setin @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
-
Vamsi Krishna Munagapati
(@Vamsiaug81) reported
@ACTFibernet Internet is not working from couple of days. None of your customer care numbers(+91 7288-999999/9121212121) are working to register the complaint. My ACT Account number: 104491790200. Can I expect some service?
-
Manjira Banerjee
(@BanerjeeManjira) reported
@ACTFibernet internet isn't working properly for the last 2 days. Called the service provider but no use. Are you you going to solve my issue or shall I change the service provider?
-
Kaliyug's Krishna
(@JKrishR) reported
@ACTFibernet You guys dont even inform customers about correct TAT for technical issues. In Ahmedabad internet is not working since 14th January. You call center guys are also useless and don't provide correct info. Call back request was raised same day and even after 8 attempts no result
-
Abhijeet Soni
(@Abhi20581) reported
@ACTFibernet Its been whole day and no one reached out to me. The issue is also not resolved.
-
Sonia Marilyn
(@marilynsonia21) reported
@ACTFibernet WHAT IS HELL IS HAPPENING TO THE INTERNET SERVICE IN KORAMANGALA? WILL ACT HUVE ME A JOB IF I LOOSE ONE. I NEED A RESOLUTION NOW…
-
KINGMM969
(@murtuzamohamme1) reported
@ACTFibernet wifi not working again
-
Diव्येsh
(@desaikingis) reported
@GauravDhanda10 @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
-
Lil BtrayZ Vert
(@BtrayZ1x) reported
@MinizFN @ACTFibernet @airtelindia fr bro its so ******* annoying and when i contact them they are like - "its the games problem we cannot do anything about it" i cant even ******* change the broadband coz airtel is the only one in my area
-
Diव्येsh
(@desaikingis) reported
@ReeturaazKarn @ACTFibernet Because they are frauds disguised as a company. Don't take their connection even if they provide it for free! The company would take days to solve the tiniest of the issue and won't even hear out your issue!
-
aakash mehta
(@aakashmehta1994) reported
@ACTFibernet worst customer service and the worst network i have ever seen. Since installation there is no speed and there has been no resolution since last 8 days. Just commitments are given. Never take this, Jio or Airtel is much better.
-
Anoop Singh
(@AnoopSi15488046) reported
@ACTFibernet Please resolve it I am facing issue since morning
-
Balendu
(@iBalenduS) reported
@ACTFibernet Didn't receive any call or the issue is resolved. No internet the whole day. Please help.
-
DeadMeme
(@DeadMeme5441) reported
@ACTFibernet Latency is through the roof. Unable to connect to most servers. Some issues with your servers. Lots of my friends use ACT, everyone's facing the same issue.
-
shobhit shetty
(@shobhitvshetty) reported
@ACTFibernet SR# 10263893504181 is awaiting resolution for 5 days. Resolution date is postponed everyday Customer support technician assures to call back after backend check and no call-back !! Are you really committed to resolve Customer complaints within 24 hours?
-
Mohammed tajuddin
(@mdtajuddinn) reported
@ACTFibernet I have been complaining since 1 week regarding the connectivity issues. You people are opening and closing the ticket but not resolving the issue permanently
-
Gogikar Hari Prasad
(@GogikarHP) reported
Very pathetic service of @ACTFibernet, there is no internet for over 24 hours now at Central area of Hyderabad and cust care & technicians are helpless @ACTFibernetHYD