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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 19: Problems at ACT

ACT is having issues since 04:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Chhindwāra, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.

CityProblem TypeReport Time
Hyderabad Wi-fi 14 minutes ago
Hyderabad Internet 4 hours ago
Bengaluru Total Blackout 6 hours ago
Hyderabad Internet 8 hours ago
Chennai Wi-fi 16 hours ago
Bengaluru Wi-fi 17 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Alpha_4242
    Alpha (@Alpha_4242) reported

    @panda_casts @quandalebro @ACTFibernet They don't reply for days bro it's so bad, you're better off with either jio or airtel or even a local one

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet What is the latest resolution here?

  • _mahjabeen_
    Mahjabeen | Photographer (@_mahjabeen_) reported

    @ACTFibernet I have disconnected the connection due to inefficiency from your side to fix it @ACTFibernet Why hasn’t there been any information about the refund yet?

  • Eminence01
    Pranav Pethe (@Eminence01) reported

    @ACTFibernet @ACT_Issues You really need to get your act together.. from being so dependable, we have had almost 5 outages in the last 3 months of a few hours everytime.. Address - Prestige Sunnyside Elm, Bangalore 103 with no permanent fix!!

  • Pradee72078039
    Pradee (@Pradee72078039) reported

    @ACTFibernet service down your junction box is in u vacated property internet not coming how will u compensate my 1 day y technical team said they are coming when if I dealy u charge if your services go down how will u compensate u text 100 times for payment but no service...

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    @ACTFibernet WHY HAS NO TECHHNICIAN BEEN ASSIGNED TO WORK ON THIS TICKET SINCE 3PM?? DON’T YOU WANT TO RESOLVE THE ISSUE ?

  • leosign327
    Common Man (@leosign327) reported

    Dear @ACTFibernet please react for service complaint!!!!

  • prashantvats_px
    prasant sharma (@prashantvats_px) reported

    @ACTFibernet @ACTFibernet . I intend to seek an alternative internet service provider. Please refund the amount. You guys always fail to resolve with the ETR. @ACTFibernetHYD

  • rvaidyanth
    rvaidyanath (@rvaidyanth) reported

    @ACTFibernet - Hi Guys - This service is Worst. I was asked to make payment by Gangadhar Patil and told 24 hours installs. Next day he does not come. Sends msg delaying it three times and at 7.30 tells it will be done on 13 Aug. Not taking calls and spoke support - no resolution

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet What is the earliest? Do you people have some sense? I need a account deactivation immediately. Im opting for other services wherein they can provide immediate resolution.

  • abhishekgattin
    Abhishek Gattin (@abhishekgattin) reported

    Hey @airtelindia / @ACTFibernet I have a JioFiber (@JioCare) connection which is not working due to relocation & none of their support channel is helping since last 18 days. I have paid upfront till Jan, 2027 to them. If you will cover that for me, I’ll switch right away. Deal?

  • sanjayrathore36
    Sanjay Singh (@sanjayrathore36) reported

    @ACTFibernet @zomato @letsblinkit Worst services in Lucknow .

  • hahmad71
    Haris (@hahmad71) reported

    @ACTFibernet @ACTFibernet i just get same response . If i dont get it done in next 1 hr i will ask for removal of my connection and move to a better service provider

  • syngates1596
    Syngates (@syngates1596) reported

    @ACTFibernet @ACTFibernet a suggestion to anybody looking for a new broadband setup, avoid act fibernet go with jio or even airtel. There is a reason why companies like act do not grow and shut down overtime its bc of non existent customer service. And third rate support. JUST AVOID.

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet what’s the ETA for completing this reconnection, I still face rudeness from customer support in order to connect with escalation team

  • _mahjabeen_
    Mahjabeen | Photographer (@_mahjabeen_) reported

    @ACTFibernet I haven't got a resolution in 4 days, not sure what resolution you are talking about now.

  • shirishkkIFA
    Shirish Kk (@shirishkkIFA) reported

    @ACTFibernet SR10281600161194 Facing disruptions from morning 10.15 am…No resolution yet either be responsible or respectful to customer…called to enquire to this number +91 91212 12121 at 3.25 pm and person was very horrible shame in ur service and customer service …Pathetic

  • PreetiLata4
    Preeti Singh (@PreetiLata4) reported

    @rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off

  • KossLeBoss
    {{ RP }} (@KossLeBoss) reported

    As a 10+ year #ACT customer, this is deeply disappointing. Please take ownership and resolve this urgently. As a customer, I have no direct way to reach the assigned technician, the only channels available to me are customer support and social media. @ACTFibernet

  • hellmogamboo
    Suman (@hellmogamboo) reported

    @ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.

  • paalpayasam
    Mailsami (@paalpayasam) reported

    @JioCare @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet I urge you to disconnect immtly & refund the security deposit at the earliest

  • DavidRugved
    Rugved (@DavidRugved) reported

    @ACTFibernet Your issue resoution time is very slow SR10281553683704 I just took the connection yesterday and after 6 hours connection is lost Please resolve ASAP

  • Ysyash_official
    Yash Sharma (@Ysyash_official) reported

    How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

  • svn_prasad
    SVN Prasad (@svn_prasad) reported

    @ACTFibernet Of u couldn't find my disconnect request let me know , so that I can help you with the snippet here. #acthyderabad

  • prasantaa07
    Prashanta Bala (@prasantaa07) reported

    @ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384

  • KossLeBoss
    {{ RP }} (@KossLeBoss) reported

    I’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet

  • VijayarajB
    Enu_Gotthilla (@VijayarajB) reported

    @ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?

  • tangelea
    veerarock (@tangelea) reported

    @ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD

  • ApexPredaror3
    Apex (@ApexPredaror3) reported

    @panda_casts @ACTFibernet I use ACT and it's great, issues also get resolved in hours if it happened