ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (18%)
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Total Blackout (12%)
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E-mail (4%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ajmer, Bengaluru, Chennai, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore and Sūrat.
| City | Problem Type | Report Time |
|---|---|---|
 Ajmer |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Naveen S
(@snaveen115) reported
@ACTFibernet Complaint No:#SR10176373818347 I raised request to refund the amount which I accidently paid 2 times but still no resolution. The worst customercare support in Hyderabad and no proper way of resolution. Please close my request ASAP. I am chasing this since 10th July
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Paro
(@MadebyParo) reported
@ACTFibernet 4th time it's happening now, Wifi suddenly loses connection and yout ticket resolution takes DAYS. You ticket says 9:00pm tonight, but it's still not back. Time to cancel, clearly.
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ravindran v
(@vijayscsa) reported
@ACTFibernet Your Service request SR10876387468874 - no one responding
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hariharan
(@hariharanr65) reported
@ACTFibernet Morning the issue resolved and ticket closed around 10.30am. Once again after few minutes internet goes off again and ticket raised again. Still now facing issue .
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Santosh kumbar
(@Santkumbar) reported
@ACTFibernet I am facing internet connection issue, every month,2-3 days internet won't be there.since yesterday no internet is not there, no one is ready resolve the issue.I regret my decision of taking your internet connection.
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Vivek Coool
(@vivek_coool_) reported
@ACTFibernet Please close the ticket, your backend expert acknowledged that it is not possible for him to fix the issue as he is not able to find the root cause. I understand that your team is little behind in terms of expertise and it’s okay. Please move forward to close the ticket.
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dalalwolf 🐺📈
(@dalalwolf07) reported
@ACTFibernet Are you short staffed or are your agents irresponsible? I upgraded my plan a week ago and your agent hasn't installed new router yet. They keep promising to install but never show up.
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Mukesh M Prabhu
(@itisprabhu) reported
@ACTFibernet if Calls to your help desk gets dropped Norm to call back is 4bhoyrs it seems. How can you expect people to wait firv4bhours to resume conversation. Is this customer service you are Proud of ?
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Aerosmith
(@Aerosmi00574128) reported
@ACTFibernet As per the phone conversation u assured me that the monthly bill will not b increased by 100/- n the customer service gave me wrong information. Can u confirm that please.
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Farhan
(@F_k007) reported
@ACTFibernet my wifi is down from evening it is hampering my work plz help asap
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Ujwal Anurag
(@UjwalAnurag) reported
@ACTFibernet Why does the internet conk off during a power cut even when the router is powered on with the help of an alternate source? Is this how it is everywhere? #actfIbernet #nOInterneT #acTfIber
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Amazon Loots_Deals
(@deals_loots) reported
Hey @ACTFibernet, being a loyal customer for 3+ years doesn’t seem to matter anymore. For the past 2 months, I've faced repeated internet outages (10–15 times just this month). Raised multiple SRs, but the issue keeps coming back. Where is the reliability? #ACTFibernet #TimeToACT
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VB4
(@VB41080900) reported
@ACTFibernet My account number is 110695080759. I will move tom so pls get this uninstallation done today. I informed via customer care 15 days ago and was promised uninstallation will be done on23 and not to create a ticket.
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Ankur Dhar
(@ankurdhar_) reported
@ACTFibernet I had no internet from the last weekend till Wednesday and again after a day of getting fixed i have no connection. I would definitely like to proceed and terminate my connection as this is not what i paid for and your competitors are way better at this point.
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Mukesh M Prabhu
(@itisprabhu) reported
@ACTFibernet Pathetic service. My plan upgraded 500 mbps but noone told TP link C5 Router provided by you is unstable for the plan. After several months, I am told to change router. I Signed up for 6 months plan with free router no update till now
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Vivek Coool
(@vivek_coool_) reported
@ACTFibernet Please close the ticket, your backend expert acknowledged that it is not possible for him to fix the issue as he is not able to find the root cause. I understand that your team is little behind in terms of expertise and it’s okay. Plesee movie forward to close the ticket.
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Karishma Asoodani
(@tweettokarishma) reported
@ACTFibernet Hi, facing a difficult time with your team on an existing connection at my parent’s house. The customer care has un-answered the ticket for 2 weeks now. Please help. (Hyderabad)
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हर हर महादेव
(@harharshambhoo) reported
@ACTFibernet In Delhi don't get ACT Fiber connection, his speed is good but service is very very poor. Restore time is also long. He laydown his cable from tree, building and electrical pole. Due to this his cable cutt problem every week. Don't get this connection.
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Sukriti Grover
(@badmaaash_) reported
@ACTFibernet I’ve put a complaint twice for no internet connection and it hasn’t been resolved for 2 days now!!!!
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தினேஷ்குமார் பாலன்
(@dineshpon) reported
@ACTFibernet I'm staying in the bangalore location and facing a lot of problem regarding services. Scam is happening for router charges, recharge and plan by local executives. Is there anyone be responsible to take care? or ACT is supporting these scams? Few points -
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Ankur Dhar
(@ankurdhar_) reported
@ACTFibernet i always prepay for half of the year so that i don’t have to be irritated by the payment reminders or internet issues , it’ll be way better if your executive respond to our problems instead of giving fake assurances Ticket id : SR11076396219664
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Bhumit Shingala
(@bhumitcshingala) reported
@ACTFibernet What sort of nonsense is this? Your customer care is talking loudly, not listening and giving the TAT as 24 hours of connection issue however it’s already 72 hours passed Customer care executive name is Deepa I can reveal more info on public forum if needed
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🏎️
(@weeeeenerr) reported
@ACTFibernet Internet is not working again. I've raised a ticket. I've tried to contact your Engineer but to no avail. Please help. My ticket Id is SR10376373995634 and account number is 103647151152
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LM jain
(@lalithmunoth) reported
@ACTFibernet very worst service though bill is paid wifi not working.and even wifi range is not covering whole area where while taking connection we were informed it will be covering all over
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🏎️
(@weeeeenerr) reported
@ACTFibernet Internet is not working again. I've raised a ticket. I've tried to contact your Engineer but to no avail. Please help. My ticket Id is SR10376373995634 and account number is 103647151152
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LK SHRIVASTAV
(@Lavkshrivastav) reported
@ACTFibernet no internet connection service request SR11076392584584 still not resolved. Engineer assigned named Anurag Soni not picking calls and not responding plz fix the issue by today Lav Kumar Srivastava 8851835715
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sudhir vardhan
(@sudhirvardhan) reported
@ACTFibernet @ACTFibernetHYD please work on your infrastructure. You wouldn't miss charging us the bill but you do delay on the repairs. This has become a very constant issue and it's very annoying. #SR10176388969804
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LM jain
(@lalithmunoth) reported
@ACTFibernet This interrupt is causing affect in studies
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LK SHRIVASTAV
(@Lavkshrivastav) reported
@ACTFibernet No resolution been provided yet
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Nimeshika
(@sapientb3) reported
@ACTFibernet Now you’re refusing to refund the rest. 🔁 Ticket ID: SR11476316296854 📞 Multiple calls made – no proper resolution. ❗Misleading info given to customers. ⏳ Waiting for over 2 months. This is unacceptable and highly unprofessional. I’m not asking for a favor