ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Gayatri
(@Gayatri7796) reported
@ACTFibernet is your service down today, the internet is not working since morning, my ticket is #SR11064629015464. Requesting to kindly look into this urgently.
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Bharath Kata
(@BharathKata1) reported
@ACTFibernet with in 10 days 5 times my act Internet connection faced problem,really it’s very horrible experience with Act.i don’t want to continue this connection any more.
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D E S E L
(@DESEL67561058) reported
@ACTFibernet For office purposes only I am using your internet but in the mean time your service gives a bad experience with my company due the worst ever service, Sometimes the internet is not working if i called and tell about the issue after 12 hours only they ll get to recticfy #worstact
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Tapaswini
(@TapaswiniSona) reported
@ACTFibernet I am facing issue from one month and I have reopened ticket multiple times but without resolving they are closing my ticket. No resolution nothing.the act guy is alwys calling and not at all coming. #act
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smaran kumar
(@smaran909) reported
@ACTFibernet it’s been a month I’ve been waiting for my waiver. Still ur support is saying just give us 24 hrs.
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Leonard Roshan Alex
(@leoalex1994) reported
@ACTFibernet Do you provide pathetic service and disrespect your customers on purpose? This is intolerable. This person Kali Das, a field operative, do you even provide some sort of training on how to talk to customers? Do you teach sarcasm to them? @Balamalladi13 @HathwayBrdband
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Yogesh Agarwal
(@YogeshA15241685) reported
@ACTFibernet Raied a complain SR10264625821404 but no action taken yet.. Even the technicians are not responding. Pls check how it can be resolve or I need to switch network
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smaran kumar
(@smaran909) reported
@ACTFibernet what is the use of us support or escalation team?
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Ranjana Nagpal
(@smiling_ranju) reported
@ACTFibernet Never seen or heard earlier ever.. How can a customer be troubled for such a bad experience!!
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Bharath Kata
(@BharathKata1) reported
@ACTFibernet How many times I need to raise complaint,here it’s working day,with out Internet how to work at home,who is responsible to this problem.
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tanish
(@TanishC2) reported
@ACTFibernet the internet hasn't been working for a while thought it was coz of the rain but the problem still persists
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Tapaswini
(@TapaswiniSona) reported
@ACTFibernet ticket nos: SR10264566442784 , SR10264484591434 why these tickets were closed with out resolving issue ? I need clarification. If you can’t give service then let us know. That ACT guy is playing with us without resolving issue.#cheaters#act
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AMIT GIRI
(@AMITGIR96670021) reported
@ACTFibernet worst service provider I have ever seen, internet is not working since yesterday raised a complaint today and the whole day have passed still no resolution, all fake promises they make plz don't subscribe Amit//8586030919
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vivek s v
(@vivekvijaysv) reported
@ACTFibernet Even power supply is more reliable than your stupid internet service during rain.Everytime there is rain internet goes off and your customer care is the most useless more than trash in a field. #ACT
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தமிழன்
(@oppodam) reported
@ACTFibernet I didn’t even expect this type of service this is a **** every three months there is an outage and disconnecting the services.
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Sharath babu
(@Sharath06122001) reported
@ACTFibernet your service is useless in our area,i have been facing problems for the past 1 week,your idiots are not fixing permanantely,i am the intiated service in our area by sending a mail to your CEO,now i am very regretful for the unreliable service
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SACHIN
(@Sachinvijaya88) reported
from
PETROL BUNK ORR, State of Karnataka
@officiald2h thanks for the continued worst service and recently I recharged for long-term, kindly help to get refund of my amount ASAP....@ACTFibernet @airtelindia kindly help me in getting better cable service
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Tapaswini
(@TapaswiniSona) reported
@ACTFibernet why you people are not taking customers complaint seriously? Playing with us . I will disconnect it if issue is not getting resolved . But I will make sure no one will take new connections from you
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தமிழன்
(@oppodam) reported
@ACTFibernet what a **** cx service you guys have agents are well behaved and disconnected the call and refusing to give their employee id #shitcustomerservice #banactfiber #takeanaction against those agents.
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keekee
(@keekee66341475) reported
@ACTFibernet @SandyMohanG @ACTFibernet no resolution for more than 20 hours now, you guys are highly not working I didn’t even receive any call till now, ETA been changed to today 9pm , I hope you guys know how important is this to working people, I see you guys are very lethargic
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Moh Maya
(@arunmurthyrao) reported
@ACTFibernet this is pure harassment ....Every day I receive automated calls 4 to 5 times giving offers for reconnecting the services. I will never reconnect this internet service.
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sherin paul
(@paul_sherin) reported
@ACTFibernet is the most terrible internet service provider. Every time in rains the internet is down. There is no way to contact anyone at their org for help either. @airtelindia and @reliancejio the market is ripe in central and south bengaluru. Save us from #ghantACT.
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Makki
(@syedmakki786) reported
@ACTFibernet internet is not working from 4 days
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Leonard Roshan Alex
(@leoalex1994) reported
Not sure if the leadership team gives a damn about anything @ACTFibernet @ACTFibernetHYD
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vivek s v
(@vivekvijaysv) reported
@ACTFibernet @ACTFibernet I'm sick of providing all this information everytime I post a tweet. No permanent solution for this i feel. Best is to switch to @reliancejio
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Ramabadran C
(@Heyram81) reported
@ACTFibernet Does it take >24 hrs to get back on this? Is this the kind of customer service you provide?
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JITHESH M P
(@JITHESHMP8) reported
Disastrous Service by @ACTFibernet I have opened the service request 4 days back and still no action. Even contacted customer care and Escalated the issue many times yet no response. #actfibernet
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Srinivas
(@srini_tweet) reported
@ACTFibernet ticket is closed without resolution. You guys are so irresponsible. Ticket SR10164619103284 has been closed
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Tapaswini
(@TapaswiniSona) reported
@ACTFibernet I have created a new ticket today SR10264628485734. Take it on priority and resolve my issue. We are doing office work from home and these people are literally harassing us. Had to create multiple tickets and they are closing with out resolution
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Bharath Kata
(@BharathKata1) reported
@ACTFibernet If the problem happens again,I will raise complaint against act fiber at TRAI & at consumer forum.