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ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

Service-wide status: ACT

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

ACT signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

  • Service-wide signals
  • Service-wide baseline

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 71% Internet (71%)
  • 21% Wi-fi (21%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, New Delhi, Chennai, Coimbatore, Bengaluru, Chhindwāra, Delhi, Visakhapatnam, Mumbai, Shimla, Kallakkurichchi, Pune, Guntur, Nellore, and Kolkata.

CityProblem TypeReport Time
Hyderabad Internet 3 hours ago
Hyderabad Internet 8 hours ago
New Delhi Internet 18 hours ago
Chennai Internet 19 hours ago
Coimbatore Internet 1 day ago
Hyderabad Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • AnkitAKW
    SparkedByData (@AnkitAKW) reported

    @ACTFibernet @ACTFibernet What is the status please, today is month end? It's been almost one month yet no resolution, are you building something complex? See if you can return hard cash.

  • Sarat_Chimp
    Tracmar@DCUO (@Sarat_Chimp) reported

    Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet

  • MihirBSR
    MIHIR GUPTA (@MihirBSR) reported

    @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet connection has not been working since last night and is affecting important work. Very bad service from ACT.

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

  • akilankg
    AK (@akilankg) reported

    @ACTFibernet @ACTFibernet extended again. 3rd day! You guys can’t even fix the problems within the city limits?

  • OfficiallyVenky
    Venkatesh Sridhar (@OfficiallyVenky) reported

    @ACTFibernet It’s Day 4. And nobody is trying for a resolution except your messages here. Very poor. I will not recommend ACT anymore.

  • EngTan7
    Eng Tan (@EngTan7) reported

    @ACTFibernet Paid ₹8,476 on Aug 23 for 6 months to upgrade from 75 Mbps to 400 Mbps. 5 days later, the plan is still not upgraded. I’m being charged for the new plan while receiving the old service. No proper update from ACT. Extremely disappointing.

  • MadhuShett64784
    Against cockroach party. (@MadhuShett64784) reported

    @ACTFibernet @PrabuPrithik Primarily ask your staff Mr Sriram to respond to multiple calls (8925820780)for service,next advice him to be calml while your customer calls out of frustration.Advice him not to shout around with your client,we are not receiving free service.More than 20 calls went unattended.

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet SR10381745646584- Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

  • ReissAFC
    Reiss (@ReissAFC) reported

    @ACTFibernet is one of the worst

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

  • Ajitkum99927321
    ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported

    @ACTFibernet @ACTFibernet You have no idea how much trouble I’m facing because of this. If your service wasn’t available, I would have gone with another company. But you took my payment, completed KYC, and now you’re not even processing my refund. Please resolve this immediately.

  • iShubham007
    Shubham (@iShubham007) reported

    @ACTFibernet Any update on ticket SR11581804549974 ? Can you please prioritise this as it's impacting business hours deliverables on weekdays ? The issue persists more than 24 hours.

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet I cant wait anymore now. 3 days without internet. Either solve my issue today or else take back your connection and give me my refund including 3 days without internet

  • KarthikeyanS01
    Karthik (@KarthikeyanS01) reported

    @sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me

  • Baap_koMtSikha
    Tyler Rake (@Baap_koMtSikha) reported

    @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it

  • mvrrao
    RAGHAVENDRA RAO MV (@mvrrao) reported

    @ACTFibernet My internet in Visakhapatnam is down since one hour. Ticket SR10781727557224 shows a late ETR of 13:00 hrs on tomorrow. This is way too long for a resolution. Please expedite and send a technician sooner!"

  • bharani77492
    Maya Bharani (@bharani77492) reported

    @ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport

  • AnkuSha12771848
    Anku Sharma (@AnkuSha12771848) reported

    @ACTFibernet My name is Sandeep Sharma. I’m from T Block, Gali No. 4. My internet service has not been working since morning, and the issue is still unresolved. I have my work to attend to, so please look into this urgently and restore the service as soon as possible. Please help

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

  • ManishAggarwa11
    Manish Aggarwal (@ManishAggarwa11) reported

    @ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid

  • snaveen286
    Naveen kumar (@snaveen286) reported

    Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

  • vchinnikrishnan
    chinnikrishnan (@vchinnikrishnan) reported

    @ACTFibernet Latest SR10381740313674 is this.. Please let me know how much service waiver are you giving me

  • vatsalbajpai_
    Vatsal Bajpai (@vatsalbajpai_) reported

    Hey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs

  • JackeSparrowe
    JAISHANKAR RAGURAM (@JackeSparrowe) reported

    @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet @ACTFibernet so insteas of providing me the second mesh router as they mentioned in their pamphlet, their way of resolution is to put person incharge of printing pamphlet on phone denying it. Pathetic

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

ACT detected incident history

These records describe service-wide increases in reported problems. They do not confirm an outage at every address. Recorded end times describe our detection window, not a provider-confirmed repair.

  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    No end recorded. This alone does not establish the current status.
  • Detected:
    Detection ended: (17 minutes)
  • Detected:
    Detection ended: (8 minutes)
  • Detected:
    Detection ended: (39 minutes)
  • Detected:
    No end recorded. This alone does not establish the current status.

What to do if ACT is not working

Compare your issue with the local reports and map. Note the affected service and when the problem began before contacting ACT; report your own experience using the report button above.

How to interpret these reports

Direct reports are submitted by visitors. Locations may be estimated from their connection or supplied by the reporter. A low local count does not establish that service is working; the service-wide status and local report totals describe different areas. How our outage detection works

ACT outage reports by location

Choose a location to check local ACT reports and activity.

Karnataka

Tamil Nadu

Telangana