ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (26%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.

City	Problem Type	Report Time
Chennai	Wi-fi	14 hours ago
Hyderabad	Total Blackout	20 hours ago
New Delhi	Wi-fi	1 day ago
Bengaluru	Internet	1 day ago
Hyderabad	Wi-fi	2 days ago
Mumbai	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Praveen Chandy (@pravchan20) reported 10 minutes ago

  Links down for last 6 hrs ticket number SR10362569577822 please do the needful @ACTFibernet

• 
  Frederick Michael (@Famick2004) reported 10 minutes ago

  @ACTFibernet Sorry to say, this time not on time. I had to call your customer care multiple times. Bad experience. Sorry.

• 
  V Gopalan (@TheGopalan) reported 10 minutes ago

  @ACTFibernet sucks! It is 52 hours since their internet went down! How irresponsible they are! No information/response whatsoever even after complaining several times! They don't even have the minimum courtesy of informing their customers regarding the problem!

• 
  Deepak Sankar (@DeepakSankar) reported 13 minutes ago

  Had one of the worst service while installation. Out of all odds and advice. Still went for @ACTFibernet . I am into **** without internet connection. They won't solve my issue. Wish went with reliable @airtelindia or @reliancejio

• 
  ravi teja (@ravicool22) reported 23 minutes ago

  @MdAbrarShareef @ACTFibernet Jus shoot a mail to nodal officer or just switch to Airtel or something.. ACT IS SCRAPPED USELESS NETWORK. They don't regret it's all acting! They already told it's ACT!

• 
  Satish (@Satish40237129) reported 23 minutes ago

  @ACTFibernetHYD @ACTFibernet SR10162548475422, since yesterday I've got around 5 to 6 calls and everyone says problem resolved and suggests me tl check but after checking when I say not resolved they say they will send technician, I don't know why the hell

• 
  Pavan Tiwadi (@Pracharitpavan) reported 23 minutes ago

  @ACTFibernet The assigned concerned person is not contacting us due to big work of getting wire change issue he said It’s been more than 36 hours but no one is taking issue seriously and it’s impacting work for customer.

• 
  manjuachar (@manjuachar95) reported 28 minutes ago

  @JioCare Guys please help me from that fking @ACTFibernet !!! Please start your services soon in my area ive been pleading from past 1 year!! 🙏🏻🙏🏻

• 
  manju s nayak (@mynamemanju) reported 28 minutes ago

  @ACTFibernet connection again goes off🙄.......happening this 4th time this month and infinite times in this year, please don't give service if you are unable to provide service correctly. Please look into my problem seriously. I want permanent solution.

• 
  Md Abrar Shareef (@MdAbrarShareef) reported 28 minutes ago

  @ACTFibernet There is no internet connectivity from Last 24 Hrs and i have complaint several times in Act portal and called many technical executives but no one is responding ... Can you please look into it and this issue has been very regular these days

• 
  Sandeep Kumar Rachakonda (@Sandeep10969115) reported 29 minutes ago

  @ACTFibernet , I made a payment for flexi bytes through app and data is not reflected. Raised a complaint for same. CSR Team said it will take 48 hours to resolve it. Do you really think it will take 48 hours to check on this issue? Think of timelines and fix the issue ASAP.

• 
  Sri Ram (@rama_krishna_) reported 32 minutes ago

  @ACTFibernet internet is not working..

• 
  Rajesh Preetham (@RajeshPreetham2) reported 33 minutes ago

  @ACTFibernet Since yesterday i am not receiving internet and i raised complaint. But there is no resolution from your end. If my issue is not resolved, I'll take serious action against you.

• 
  Shambhu (@Shambhu_smile) reported 34 minutes ago

  This issue is still not resolved which is seriously affecting my work from home for the entire family. This is not at all a good service after waiting for ysterday thinking that it would resolve. @ACTFibernet @ACTFibernetHYD #InternetShutdown #badcustomerservice

• 
  Md Abrar Shareef (@MdAbrarShareef) reported 36 minutes ago

  @ACTFibernet When would you be solve my problem please it hampering my productivity because of your useless service

• 
  m.s.v.harish@gmail.c (@laddu0143) reported 37 minutes ago from Annāram, Telangana

  @ACTFibernet @irupeshranjan This call back never happens

• 
  S@ndy (@WMSUNDEEPKUMAR1) reported 38 minutes ago

  How much time you need still???? For payment you ask for immediate, and for service you will take hours and days!! Shame on your service!! @ACTFibernet #Hyderabad

• 
  𝑅𝑢𝑝𝑒𝑠ℎ 𝐶ℎ𝑜𝑢𝑑ℎ𝑎𝑟𝑦 (@irupeshranjan) reported 42 minutes ago

  @ACTFibernet seems act engineers are not working on weekends..

• 
  vallabh asawa (@vallabhasawa) reported 42 minutes ago

  @ACTFibernet Again same issue..can you help and resolve it asap

• 
  Raj Achuta (@achuta_raj) reported 46 minutes ago

  @ACTFibernet How can I upgrade my plan? your customer service sucks! Is there any way I can connect to your customer care?

• 
  ravi teja (@ravicool22) reported 46 minutes ago

  @Pracharitpavan @ACTFibernet Jus shoot a mail to nodal officer or just switch to Airtel or something.. ACT IS SCRAPPED USELESS NETWORK

• 
  manjuachar (@manjuachar95) reported 47 minutes ago

  U guys should be ashamed of yourself to be working in that **** company @ACTFibernet !!!

• 
  Prashanth😃😃🕺🏻🕺🏻💫💫 (@pkperception) reported 47 minutes ago

  @ACTFibernet Hello is anybody reaching out to me...??? Not received any call from any of your customer care executives.

• 
  Pavan Tiwadi (@Pracharitpavan) reported 48 minutes ago

  @ACTFibernet Compliant # SR10262525838162 The compliant was raised on Saturday 8 PM and since then customer care is telling they are requesting service engineers to prioritise ur no one care of customers of Act #india #sunderraju

• 
  S@ndy (@WMSUNDEEPKUMAR1) reported 51 minutes ago

  @ACTFibernet I think still they are looking only, tell them to do something. How much time it will take still?? Again tomorrow morning start our WFH, better you concentrate on giving service rather than bills.

• 
  𝑅𝑢𝑝𝑒𝑠ℎ 𝐶ℎ𝑜𝑢𝑑ℎ𝑎𝑟𝑦 (@irupeshranjan) reported 52 minutes ago

  @ACTFibernet SR10162531817752 is not resolved for last 24 hours.Worst service ever. Previous I was using airtel and SR used to resolved in 5-6 hours max. Customer and Customer care will have the same info.ACT should not be recommended for WFH. #WFH #Hyderabad #CustomerExperience

• 
  Shambhu (@Shambhu_smile) reported 54 minutes ago

  @ACTFibernet The issue is still pending. Is there any one who can solve this because we cannot login to work if there is no internet @ACTFibernetHYD @ACTFibernet

• 
  m.s.v.harish@gmail.c (@laddu0143) reported 56 minutes ago from Annāram, Telangana

  @ACTFibernet @anilmihir This call back never happens

• 
  Pragadeesh Kv (@kvpragadeesh) reported 1 hour ago

  @ACTFibernet Whats your problem with @DisneyPlusHS ?? Why the hell iam not able to Stream it?? Please help me ASAP!

• 
  M Ghouse baig (@ghousek14) reported 1 hour ago

  @ACTFibernet its been more than 36 hour i dont have internet do not take this service this is **** service