ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (28%)
• Total Blackout (7%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Delhi, Guwahati, Greater Noida, Hyderabad, Chandigarh, New Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.

City	Problem Type	Report Time
Bengaluru	Total Blackout	6 hours ago
Delhi	Total Blackout	7 hours ago
Guwahati	Wi-fi	7 hours ago
Greater Noida	TV	9 hours ago
Hyderabad	Wi-fi	12 hours ago
Chandigarh	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dishant Yadav (@Dishant9654) reported 2 minutes ago

  @ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902

• 
  Sayyed Tausif (@sayyedtausif92) reported 3 minutes ago

  Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet

• 
  Ramanand Mahato (@ramanand_25) reported 3 minutes ago

  Why should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues

• 
  Iamtheright (@samiamsamiam68) reported 9 minutes ago

  @ACTFibernet The worse service provider. Worst support and technicians.

• 
  ನಿನಾದ | निनाद | Ninaada (@ninaada) reported 14 minutes ago

  It has become common to see electricity vanish at the slightest hint of rain. Now even the internet goes off when it rains. Some responsibility and accountability @ACTFibernet. This is the 3rd time the internet has gone down within a month. I would expect a refund or extension of the duration of the downtime to my plan. That's the bare minimum I'm expecting.

• 
  Shaiju R (@ShaijuR12) reported 14 minutes ago

  @ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224

• 
  Pradeep Parakuth (@pradeepnairz) reported 16 minutes ago

  @ACTFibernet The ETR shows resolution time is 7:30pm now it’s 9:12 pm. Still not update @ACTFibernet

• 
  Sanjay Debnath (@sanjaydebnath86) reported 16 minutes ago

  @ACTFibernet ************* @ACTFibernet can I expect resolution as soon as possible? No response from the local representative. Now it is intolerable. We can tolerate it if it is a matter of someday. Now the issue is regular.

• 
  Sanjay Debnath (@sanjaydebnath86) reported 17 minutes ago

  @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 17 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  Payal Saraff (@SarafPayal) reported 18 minutes ago

  @ACTFibernet Every time the power goes your internet, stop working It’s like every time it rains, the electricity goes Other internet services are not distrupted but ACT always is. You are using very old technology and that’s the biggest issue.

• 
  Dhruv Sood (@Dhruv496) reported 19 minutes ago

  @ACTFibernet @ACTFibernet your regret will not solve my problem

• 
  Nilesh Mishra (@NileshM13475468) reported 20 minutes ago

  @ACTFibernet @ACTFibernetHelp Repeated outages due to tampering at current junction box. Requesting junction box relocation/change to a secure location (locked/indoor) Or Please shift my connection to a different nearby box/port. Need permanent fix, not temporary repair.

• 
  Akshay (@lolrajgun) reported 20 minutes ago

  @ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now

• 
  kevin eliezer (@kevineliezer8) reported 26 minutes ago

  @ACTFibernet Even now they call and ask my name and disconnect. It's more than 20 call from the time the issue is been raised happening like this . I had enough of dealing with you . If you can resolve the issue before EOD I'll have your connection else bye @ACTFibernet never come back to u

• 
  Patels (@HydPatels) reported 33 minutes ago

  Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248

• 
  rapo (@rapors36) reported 33 minutes ago

  Still no response from @ACTFibernet Please refund my money, I will go for better service. Despite posting it in public forum, you don’t have minimum responsibility and sense to resolve this issue. REFUND MY MONEY

• 
  Animesh Dey (@AnimeshDey1979) reported 35 minutes ago

  @ACTFibernet Service request SR10279977325784 , internet is down since yesterday, what is ACT doing? why no service , no restoration in 12 hours???

• 
  Khirod Dora (@khirod_prof) reported 42 minutes ago

  @ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.

• 
  Vinita Sharma (@Vinita_Sharma30) reported 43 minutes ago

  @ACTFibernet Any update? @PMOIndia please help me with this isseu, you can see for how many days I'm struggling and ACT is not at all helping. I never got any call from them.

• 
  suprateek (@suprateek13) reported 47 minutes ago

  @JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.

• 
  Jagyanseni (@SweeTie92083310) reported 49 minutes ago

  No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet

• 
  SHAMEEM (@SHAMEEMR19) reported 49 minutes ago

  @ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help

• 
  Sayyed Tausif (@sayyedtausif92) reported 49 minutes ago

  Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

• 
  Kamruddin Ansari (@camronify) reported 51 minutes ago

  @ACTFibernet hi ive applied for the fiber internet connection despite of sharing my all documents and all necessary details that your executive asked they never told me that my area is not serviceable still they charged me 2500 rupees now ive called multiple times no one telling

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 51 minutes ago

  @ACTFibernet Internet not working please provide pro rata rebate until fixed and working

• 
  Neeraj Verma (@NeerajV70007257) reported 53 minutes ago

  @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

• 
  akshath.k.r (@akshathkr) reported 55 minutes ago

  @ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.

• 
  Suresh (@IMSuresh_Dreams) reported 58 minutes ago

  @ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??

• 
  Adi (@Travellingpant) reported 1 hour ago

  @ACTFibernet Again a template answer does it take 3days to solve a problem with internet?