ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (17%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ludhiāna, Rājupeta, Chennai, Hyderabad, Bengaluru, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur and Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Ludhiāna |
Total Blackout | |
| Rājupeta |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nikhil Dakoju
(@nikhildakoju) reported
@ACTFibernet What kind of service are you providing? Every time I’m facing the same issue again that too in the middle of my shift!! You know how hard is it to manage WFH with not-so-favourable-customer-service internet And you need 24-48 hours to resolve? #Hyderabad #ActFibernet
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Abhijit Biswas
(@abhijitbiswas02) reported
@ACTFibernet @KRISHNA83138665 Since 8 days I have raised a complaint for the correct Monthly receipt but till now it has not been sorted. Such an unprofessional approach is not at all appreciated, Daily I call your support team even though I have mailed but no positive approach. #ActFibernet @ACTFibernet
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Venkatesh holla
(@venkateshholla) reported
hi @ACTFibernet i have to renew my subscription in November, can u pls explain me how to cancel your present subscription and to get refund for next 3 months ? my shift starts at 9 how should i work ? and more importantly what should i say to my manager ? who is responsible ?
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js srinivas
(@js_srinivas) reported
@ACTFibernet this is third time i am facing internet connectivity issue and second time i re opened the ticket
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D Antonio
(@AntoDuke) reported
@ACTFibernet Worst service ever.... Reaching your customer care for very long time but no response. Your technicians are closing the ticket without fixing the issue. Worst and worst internet service
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hariharakrishnan ramaswami
(@harihar24895371) reported
@ACTFibernet The service of ACT Broadband is very poor. i have been raising complaints almost every alternative weeks. Every once in ten minutes, wifi is getting disconnected. Last week also faced the same issue. I don't know who else from ACT management takes this seriously.
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Ved Prakash
(@suji0501) reported
@Sanjay_Pinto @ACTFibernet The worst service.
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CA. K. JAYASHANKER
(@jayashanker_ca) reported
@ACTFibernet Hello, there is no internet connection for the past several hours. The complaint given is still not yet resolved.
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🇮🇳 Naveen Bhat 🇮🇳
(@justnaveen) reported
@ACTFibernet Day 5 - INTERNET WAS DOWN till about 5 pm.Seeing no resolution in sight have initiated the disconnection of your service SR10265700959134 decided to move to other service provider.....Atleast complete this SR before the ETR...Thanks
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ବିରୁପାକ୍ଷ କାନ୍ତି
(@leo_bk) reported
@ACTFibernet Dear concern, Please restore our broadband service on high priority. Last bill amount paid on 10th Aug, but still the service got barred due to non payment. 103629344888 103556055358 103556547457 And please improve your service @DoT_India @TRAI
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Shrikant Chauhan
(@Shrikan86096161) reported
World worst service provider @ACTFibernet. My wife purchased the broadband service and our Airtel mobile service gives better network than ACT fiber broadband. Third class service. No resolution since start of the service i.e. 9th Aug
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js srinivas
(@js_srinivas) reported
@ACTFibernet @ACTFibernet Still its not working. This is last time. If i face any internet issues again i will straightaway disconnect my connection and also make my relatives disconnect from their end as well.
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Samyuktha Rajulapudi
(@SamyukthaRajul1) reported
‘ACT Fibernet’ The most horrible network provider ever…. The most awful customer service…. I am trying to deal with an issue i.e. billing discount for the past 2.5 months and all that is happening is suspension and reconnection of my service time and again…. @ACTFibernet
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iilhaan
(@iilhaan) reported
@ACTFibernet dear sct fiber I would like to bring into your consideration. Your stuff unpublished my cabrl with out notice as m doing work form its causing me a lot of problems kindly look itnio the mattter to resolve it
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Abhi Gulati
(@AbhiGulati5) reported
@ACTFibernet They sure are not. I was told at 18:10 hrs today that it will get activated in 5 mins and it’s been more than 90 since, still no action taken. I am working from home and undergoing plausible monetary damage with every minute passing by due to my services being hampered. @TRAI
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Prashant Gupta
(@prashgupta28) reported
@ACTFibernet Ticket number SR10265681416367 has been closed without any resolution. This is the 2nd time it has happened after I reopened the previous one. When can I expect a resolution? #ACTSupport
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Sudhir Krishnan
(@SudhiirKrishnan) reported
@ACTFibernet You have the most pathetic internet. On- Off internet connectivity issue in the last 1 month that has made life miserable. You keep changing the batteries of the internet device but it looks like you use refurbished batteries User ID 11380734
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deepak chouhan
(@deepakchouan) reported
@ACTFibernet @buzz267buzz @BandBajaateRaho Still no contact from ACT on phone/social media when are you going to resolve this please make a not if this issue is not resolved before 30 August then you will have to provide compensation as this issue is been going on from almost 6 months.
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Abhi Gulati
(@AbhiGulati5) reported
Anyone at ACT Fibernet customer care is not able to help me understand why connection has been terminated. Account No.- 110000366051 Could one of you? @ACTFibernet @SandyMohanG
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Mahfooz Ahmad
(@mahfoozahmad) reported
@ACTFibernet I did the payment for new connection yesterday, One person came yesterday but he was not willing to do the proper wiring, and didn't given the connection. I spoken to customer care still no resolution. I need connection on urgent basis please look into it. @TRAI
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🇮🇳 Naveen Bhat 🇮🇳
(@justnaveen) reported
@ACTFibernet Day 5 - INTERNET WAS DOWN till about 5 pm.
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Linsha
(@shahin5431) reported
@ACTFibernet The worst service ever. The Internet is down at least 1 day in a week and this issue is from last 6 months. Tickets have been raised every week still the situation is same. Please understand we work from home and this impacts us big time. Time to switch the network
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Ezhil R
(@iEzhilRa) reported
@ACTFibernet Can you lemme why SR10365689702894 has been closed without any resolution? The frequent disconnection and the extremely slow speed issue still remains and it’s becoming highly irritating as ‘am unable to work. Can you send someone to my premises?
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Ezhil R
(@iEzhilRa) reported
@ACTFibernet It's the second day 'am sitting at home unable to connect to work with the internet link completely down. No one has cared to call me or visit my premises till this moment. You folks are setting new benchmarks for splendid customer service.
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Suraj Pal
(@Suraj_30Ab) reported
Hi @ACTFibernet, your network is very horrible and support is literally more worse. I have been facing network flactuations post 6pm everyday since a week, have raised multiple ticket but without resolution tickets are getting closed. current #SR10165700676334. @airtelindia
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Pratik Chatse
(@grad2vec) reported
@ACTFibernet hey guys! What’s happening? Such bad service with internet! I have reopened ticket 4 times till now. Please fix the internet.
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D Antonio
(@AntoDuke) reported
@ACTFibernet worst....
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Ann Verghese
(@AnnVerghese) reported
@ACTFibernet sharan the executive was so rude that i was surprised. If this is d service, then what's d point of being long term customer? It's not like there is a shortage of internet providers. They should've gone to location yesterday and checked availability
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SANJAY PINTO
(@Sanjay_Pinto) reported
@ACTFibernet Net down for the second day in 4 days! Some record! Wait till you are ordered to pay compensation by the Consumer Commission. The metre is ticking.
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bharath
(@bharath45528260) reported
@ACTFibernet you guys don't even reply to the customer problems. It's been two days after payment and still there is installation and no one is trying to even contact the customer. Worst service!!