ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Vadodara, Bengaluru, Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, and Kallakkurichchi.
| City | Problem Type | Report Time |
|---|---|---|
 Vadodara
|
Internet | 4 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
|
Visakhapatnam
|
Total Blackout | 11 hours ago |
|
Hyderabad
|
Wi-fi | 14 hours ago |
|
Hyderabad
|
Total Blackout | 16 hours ago |
|
Hyderabad
|
Total Blackout | 17 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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vishal heble (@vishalheble) reported@ACTFibernet Here is the service request SR10280777005304. Internet is not working since yesterday. You must be crazy to not have resolved this for such long time
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Random Opinion 🇮🇳 (@Random_Raay24) reported@jagograhakjago pls take action against this #ActFibernet 🙏🏻 , no service since past 12 days, giving the same excuse everyday. No proper accountability and customer service here.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative
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Priyanka Mishra (@mishrap276) reported@ACTFibernet @ACTFibernet kindly assist ASAP, while giving the new connection the team will call 1000 times, while assisting during the process what happens to the same team? My new house has terrible network issues. Please arrange a call ASAP.
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Vivek Machani (@VivekMachani) reported@ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?
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Shubhanshu Sagar (@shubhanshurocks) reported@ACTFibernet Your handling of Complaint ID SR11080784930694 is unacceptable. Internet services remain unavailable, complaints are repeatedly delayed, and there is no accountability from support, technicians, or management. Repeated negligence . Do you have any shame?@ACT_Issues
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Tushar Sharma ( Franky) (@NINJA_OP13) reported@ACTFibernet recently I active my wifi and do recharge but it's almost 5 hours and wifi is still not working. I miss my already 3 meeting and I got delayed in my work so please do something otherwise I will discontinue the wifi.
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ik (@doomerpills) reported@TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action
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Naik (@anaik1987) reported@ACTFibernet There is an intermittent Internet disconnection from last week and this is the 4th SR I am raising to get it resolved. I am fed up of this worst CS. I dropped mail to the tech lead and escalation team but till not there is no response. Again internet is not working.
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LoneGoat (@BlueHawks110) reported@ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.
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Gauranga Das (@GaurangaDas9) reported@ACTFibernet Internet connectivity is not working in Choodasandra area. The application is also unresponsive to talk with any agent. Will you care you to check?
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Sriram Rajaram (@Sriram0508) reported@ACTFibernet can you please respond to my query? Mesh network installation pending for over a week.
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Santosh Gupta (@Sanntosh33) reported@mayhoskote @ACTFibernet @ACT_Issues Yes I agree. We need to change the operator. Airtel or jio would do better service than this. I am also facing issues with them. No accountability for delayed services.
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Sharma Nitish (@Sharma251993) reported@ACTFibernet Hi Team, my internet has been down for 3 days. An engineer visited after 2 days but the issue returned within hours. I can't reopen the ticket, and despite repeated calls, no engineer has visited since yesterday. This is affecting my work.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Looks like its time to try @airtelindia broadband, @ACTFibernet sucks big time #avoidact #fail
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Prabhanjan (@Prabhanjan1110) reported@ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.
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Rajendra Prasad Getla (@GetlaPrasad) reported@smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst
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Nikhil Kaveth (@thegr8uk) reported@ACTFibernet Update: I received a callback from the ACT Broadband billing team, and they have adjusted my bill by crediting the charges for the outage period. Thanks for the prompt action and for resolving the issue. @ACTFibernet
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported@ACTFibernet Someone had called me up when I was in a meeting. I had requested to call back after an hour. I never received any call again!
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manish kundan (@manishkundan01) reported@ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet
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CHAITHANYA KUMAR (@chaithu1911) reported@ACTFibernet 4 days without internet. Complaint raised on 13 June SR10180711454564 No technician visit.Every day your customer support says,"It will be resolved soon." Hearing the same excuse for 4 days, it's hard to believe anything ACT says.Absolutely unacceptable service.
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R (@airnoforce) reported@ACTFibernet @ACTFibernet please help..this is yet to be resolved
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TBquickdropers (@bquickdrop36512) reported@ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254
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Nitin Machindra Rakh (@nitin1rakh) reported@ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago
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Kartikaya Joshi (@kjoshi0202) reported@ACTFibernet Ticket ID: SR10180988438314. No resolution, no technician, no callback. This is unacceptable. I had to return to the office and work late due to your excuses. I plan to complain publicly and discourage others from using ACT Fibernet. I'll switch providers tomorrow.
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ashish mishra (@talk2ashishm) reported@ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this
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Dr. Kannan RR Rengasamy (@KannanRr) reported@ACTFibernet After the series of complaints no engineer came and resolved. Last three days we don’t have internet connection. Such a worse Customer service and arrogant engineering team. Finally I am closing my act fibre connection. Please don’t rely on sales team of act fibre. @ACTFibernet
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Ruchi (@_4Ruffle) reported@ACTFibernet Also can you please confirm if it’s just outage with my connection or area wide. What’s been done so far.
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Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported@ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company
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Sriram (@Sri_Hxor) reported@ACTFibernet damn. Why is your technical team so bad? I need this resolved urgently, or go ahead and disconnect my connection.