ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 05: Problems at ACT
ACT is having issues since 06:10 PM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (19%)
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Total Blackout (12%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon and Nellore.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Total Blackout | |
| Chennai |
Wi-fi | |
| Chennai |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Goutam Sandiliya Roy
(@archangel_x97) reported
@ACTFibernet hi ACT Fiber net team,you have been ditching me with your services,as the sales executive i came accross false promised me about the connection timings and now is not even responding,nor the customer support is of any help, help me out
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Sudheer Honey
(@SudheerHoney007) reported
@ACTFibernet Local staff promised me, it will take max 1/2days to install but they have not given me the services within committed time and also avoiding my calls. Please help me asap and I need ur service immediately as iam WFH. @ACTFibernet #actfiber #Vizag
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Haseeb khan
(@Haseebk17153242) reported
Worst thing about @ACTFibernet is that who lives in individual homes as humans and we cant get a connection. only people living in apartments get the connection not for anyone.
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Lebowski
(@anpe_sivam_) reported
@ACTFibernet Customer care executive suggest to terminate the connection if I can't wait for 2 days to get the issue resolved. Seriously 2 days of no connection in the wfh era ? Is that what I pay for ?
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Malavika
(@malavika_c) reported
Day 46375352782 and @ACTFibernet still doesn't get their act together. So ******* done with this network issue.
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Mohammad Irrfan|محمد عرفان
(@md_irrfan) reported
@ACTFibernet I have a issue with bill, I have raised complaint but no one has responded.
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Krisheed babu Immadi
(@KrisheedImmadi) reported
@ACTFibernet @ACTFibernetHYD : Worst experience with Act fibernet, I am facing network issues from past 2 days and have raised 3 tickets. Without resolution all are got closed, Using from past 4.5 years and this is the service provided. It's time to switch another network
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kiran kumar katta
(@kattakirank) reported
@ACTFibernet Team, raised ticket 2 days ago. Issue is not resolved no response from your team. Request you to take this as an escalation if not possible share the details on how to proceed further as even your app doesn’t provide that info
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krishna
(@krishnaerb) reported
from
Rājendranagar, Telangana
@ACTFibernet Hi there I am unable to access internet from morning ,Upon calling customer service they said there is problem at main switch could please any one response try to fix it off ASAP I have client meeting at 7 pm today I am working from home
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$$® # $®££ # @®π@B
(@sreekanth23neel) reported
@ACTFibernet Dear @ACTFibernet can you please check and let me know why this ticket was closed without resolving the issue. Your technicians didn't visited my place before closing this ticket. This is the service you provide to customers? We are using this connection almost from 10 years.
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Ibrar
(@Ibrar56656346) reported
@ACTFibernet @anpe_sivam_ And that call will never come
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Sudheer Honey
(@SudheerHoney007) reported
Local staff promised me, it will take max 1/2days to install but they have not given me the services within committed time and also avoiding my calls. Please help me asap and I need ur service immediately as iam WFH. @ACTFibernet #actfiber #Vizag
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Sudheer Honey
(@SudheerHoney007) reported
I have applied for new connection & paid money as per the advise by your local TL (Chanti), there is no response from ur TL, after paying the amount they didnt even visited my location. Very disappointing service & not even responding to my calls @ACTFibernet #actfiber #vizag
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PAYIDETI.RAGHU +919440341444,ELURU,W.G.Dt,AP,INDIA
(@PayidetiRaghu) reported
from
Elūrupādu, State of Andhra Pradesh
@ACTFibernet Still I am not received any invoice copy from your official email.don't play child's games .what is this nusence .your staff derlect duty mind displaying in this problem. pl instruct concern staff for rectify my gst inur records then send modify invoice to my email
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Srikanth Gollavilli
(@srigollavilli) reported
@ACTFibernet After the payment your sales executive either responding to my calls nor texts. All you need is just money rather than good service? I took ur service over jiofiber just cuz ur Excutive promised connection same day.nw no idea what’s happening
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Debasis Nayak
(@Debasis01425808) reported
@ACTFibernet, Your helpdesk and support team is worst nowadays. Without resolving the issue, they are just closing the ticket. I am reopening them, still they are closing by giving me a missed call of 09sec ring. SR10255222424608, SR10254809622312. I feel as I was cheated by them
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Spurty
(@SpurtyRao) reported
@ACTFibernet the one persistent issue with ur service's been with back-up when there's power outage. Have been raising the same complaint since last year. Ur engineer says he's fixed it, that he's changing the battery yet somehow I end up frustrated & w/o internet. Escalate this!
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Vidya Sagar
(@vidyasagar029) reported
@ACTFibernet I have shared the contact information. waiting for the issue to get resolved
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Rj
(@digitalwriter1) reported
@ACTFibernet my internet is down since last night . Help
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Kk
(@kalyankalapala7) reported
@ACTFibernet I approached the helpline regarding the refund issue few days back. I received a mail to enter my details to refund the amount back to the account through PayUMoney url link to my registered email. But I am not at all receiving the OTP to authenticate my number.
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jagadeesh kondru
(@Jaggu0325) reported
Worst Service by @ACTFibernet @ACTFibernetHYD . Being a long holding customer for ACT, They didn't respond properly to my relocation request which was closed without giving any info to the customer. And upon connecting the customer care, they simply say the field team closed it.
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Hari.K.Goud
(@hari_hopes) reported
@ACTFibernet Installation techie did not give me the router's admin account password, so I am not able to change the security from wpa to wpa2 or wpa3 with AES, so I cant use the connection for work purpose. raised complaint already. SR10155590339879 plz help,
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Arun Patel Rodda
(@ArunRodda007) reported
@ACTFibernet no refund processed after 2 months of disconnection service , raised 5 complaints but it’s getting closed simply without addressing ? Is this the way of your operations ?
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BVB CHANDRASEKHAR
(@csbvb) reported
@ACTFibernet Every week I am facing this issue ,I am not able to attend meetings with my clients , who will compensate the loss ,this is not expected from a reputed brand.
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vijay bhaskar
(@vijaybh08695309) reported
@ACTFibernet worst service ever Escalation ticket- SR10155602978200 service ticket- SR10155529566952 You guys keep creating tickets which are no use Pathetic service.customer service keep giving me fake assurance every time i call.
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Srikanth Gollavilli
(@srigollavilli) reported
@ACTFibernet All you need is only money and no customer service ?
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Kahekashan_THI
(@Kahekashans_THI) reported
ACT took up maintenance activity without sending prior notice to the customers... @ACTFibernet. We come to know when we try to register our complaint... @ACTFibernetHYD not at all happy with the service!
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Malavika
(@malavika_c) reported
@ACTFibernet Lol as if. One drop of rain your whole incompetent team drops network all over my area. Y'all don't even understand the importance of issue resolution.
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vijay bhaskar
(@vijaybh08695309) reported
@ACTFibernet Missed work for 2nd day because of you @ACTFibernet . Such a pathetic service from you guys. I made a wrong choice sticking to @ACTFibernet . I think its time to switch to airtel or jio
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Vidya Sagar
(@vidyasagar029) reported
@ACTFibernet you guys are becoming the worst service providers these days, following up with you guys since 4 days but you guys giving bullshit reasons and noone is resolving thes issue. It's will seem tobe tough to continue with you guys in this WFH time.