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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Mumbai, Bengaluru, Delhi, Ahmedabad, Pathanāmthitta, Chhindwāra, Chennai, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

CityProblem TypeReport Time
Hyderabad Internet 2 hours ago
Mumbai Wi-fi 8 hours ago
Bengaluru Internet 8 hours ago
Bengaluru Internet 10 hours ago
Delhi Internet 11 hours ago
Bengaluru Internet 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • c_ALAM_ity
    Alam (@c_ALAM_ity) reported

    @ACTFibernet Hi Can someone from customer care please contact me? The installation is done but my bill payment shows pending

  • RAKESH7378
    RAKESH (@RAKESH7378) reported

    @ACTFibernet Very disappointed with your service. My internet has been down since yesterday. Complaint No. SR10180655972374 was supposed to be resolved by 10 June, 9 PM, but the ETA has now been extended to 11 June, 9 PM. Internet is essential for my office work. Pathetic service

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    Hello @ACTFibernet @FiberAct You have the most useless wifi service It's been 5 days since the internet is down and there is 0 action on your end Neither anyone is bothered enough to address the issue nor your engineer is picking up calls. Most useless ISP.

  • Qtiyapaa
    Tushar (@Qtiyapaa) reported

    @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

  • YashSsm
    yashwant singh (@YashSsm) reported

    @ACTFibernet @ACTFibernetHYD and @ACTFibernet you guys have crossed the limit of resolution can you please return my balance amount. #nointernet #shutdownact

  • ash_winu
    ashwinu (@ash_winu) reported

    @ACTFibernet Facing connection disruption multiple times from this location. I request you to take proper action to rectify the issue. It’s being only few days facing trouble with internet again New ticket for same: SR11480747292414 @ACTFibernet

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

  • shambushandilya
    shambhu (@shambushandilya) reported

    @ACTFibernet @ACTFibernetHYD @FiberAct I haven't seen such an irresponsible ISP, for straight 6 days you cannot fix my internet when I asked for a refund so I can go with another ISP, you disconnected my internet. For sure I don't want to use your service. Refund my money for 3 month.

  • kailashk28
    Kailash Kumar (@kailashk28) reported

    @ACTFibernet Waited again for 20 mins and after my call queue came one call went silent for 5 mins. Never buy ACT their support js worst. @ACTFibernet

  • tirthankar_nitj
    tirthankar behera (@tirthankar_nitj) reported

    @ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct

  • smsid1988
    Siddhartha Mitra (@smsid1988) reported

    @ACTFibernet The issue is resolved now ..

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet Hi, there is no use of creating multiple tickets. Nothing is solved. Worst service by you guys.

  • jainsachin1201
    Sachin Jain (@jainsachin1201) reported

    I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

  • s19hubham
    s19hubham (@s19hubham) reported

    @ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.

  • PushpaMuthyam
    Pushpa (@PushpaMuthyam) reported

    @ACTFibernet 45 days. 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc 101799520914. When do I get my money back? @jagograhakjago

  • crimetobehonest
    చలో నవ నిర్మాణ సభ (@crimetobehonest) reported

    are making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.

  • pqrohan
    Rohan (@pqrohan) reported

    @ACTFibernet When you will work ? Internet is not working since Friday evening. Pathetic service. @ACTFibernet

  • RipunjaySingh_
    Ripunjay Singh (@RipunjaySingh_) reported

    @ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon

  • meeru123
    Meer (@meeru123) reported

    @Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.

  • TelanganaitesTr
    vunnadhi okate zindagi (@TelanganaitesTr) reported

    @ACTFibernet @ACTFibernetHYD pathetic connection and extremely poor customer service I have raised my ticket for internet connection issue and it’s been 36hrs no resolution yet and no one’s bothered to care about. Please avoid ACT fibernet. Ticket no: SR11580657156094

  • trivediGaurang_
    Gaurang Trivedi (@trivediGaurang_) reported

    @ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.

  • gsrajah9410
    Rajah Ganesh G S (@gsrajah9410) reported

    @ACTFibernet @ACTFibernetHYD Hello, internet is down for more than 12 hours and there has not been a single follow up call from your technical team yet. Worst service. Multiple persons who have act in our apartment are impacted #actfibernet Ticket ID: SR10180697030504

  • vAbhijeet07
    Abhijeet (@vAbhijeet07) reported

    @ACTFibernet i want to disconnect from this pathetic service.

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet I have already informed in my DM to you as well as to your customer service that I am out of India and can not receive regular calls - I can only take WhatsApp calls. Please provide connection without further DELAY. Your representative spoke and took all the details and assured.

  • INFirstAlways
    IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported

    @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection

  • Atul_2206
    Atul Kumar Dugar (@Atul_2206) reported

    @ACTFibernet What do you mean by earliest timeline? I'm experiencing inconvenience from the past 3 days... Still there is no solution or communication from your end. In recent times, your service has been pathetic. #pathetic

  • nyup_188
    prdúmna (@nyup_188) reported

    @ACTFibernet within just 10 days, ur wifi is not working. Ticket raised Technician visited y'day>but no soln. Tried calling him n times>not picking calls. Customer support assured a call back>not recvd any. In app req'sted callback from engineer>But no calls>Frustrating.

  • aashique_s
    Aashique S (@aashique_s) reported

    @ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet Can you escalate this issue with your team? I do not have the connection still and made repeated requests

  • kash_viral
    Kash (@kash_viral) reported

    @ACTFibernet@ACTFibernetHYD when they don't wanna do anything, they'll just close the ticket, send the link for feedback and stop responding because they can give bad service and hike prices, they want to connect on call instead solving the issue from their end. #share #public