ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Madurai, Visakhapatnam, Pune, Chennai, Bengaluru, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vishnu
(@bootvm) reported
@ACTFibernet extremely disappointed by the billing team. SR10866661962364 was opened for a electricity waiver which was closed without any resolution. I had to open a new SR10866691164915 but this time, billing person disconnected the call while talking.
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Pooja
(@Poojaku88685698) reported
@ACTFibernet @ACTFibernet I am still hoping that instead of getting excuses my problem gets resolved. And my service started from 18th of last month instead of 15th as there was some issue your side. You can have a look on my previous tweets. Kindly resolve asap.
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Yeshwanth
(@Yeshwan72987003) reported
@ACTFibernet Number one third class service you guys are giving in bangalore and also scamming people with stupid additional bills. Shame on you!!!!
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Siddhartha S Roy
(@thesidhuroy) reported
@ACTFibernet It's been 3 hours now! Can I get some answers? I have paid you for a service and you are unable to provide it. I think I deserve an explanation! Are you going to resolve the issue? Or do I have to request for disconnection?
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Kind Riddle ®
(@kind_riddle) reported
@ACTFibernet Internet is down from last 1 hr. This happens twice/thrice in a month SR10866690498444 - ticket no.
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Irfan Khan
(@IrfanKhanhyd) reported
@ACTFibernet provides the worst internet & customer service. After waiting for 30 mins on line to speak to their executive, got to lodge my complaint. He said that will recieve a call from the team, but till now no one called me. @MIB_India @ACTFibernetHYD
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Irfan Khan
(@IrfanKhanhyd) reported
@ACTFibernet provides the worst internet & customer service. After waiting for 30 mins on line to speak to their executive, got to lodge my complaint. He said that will recieve a call from the team, but till now no one called me. @MIB_India @ACTFibernetHYD
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Mohit Kumar
(@Mahi17k) reported
@ACTFibernet fake salesman fake customer service they took the money after that they are not responding the call
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nagendragoud
(@nag_n983) reported
@ACTFibernet Yes got resolved..thanks for your quick support
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Siddhartha S Roy
(@thesidhuroy) reported
@ACTFibernet It's been 2 and half hours now! No one has come yet to resolve the issue! How much longer do we have to wait for internet? What is the issue? Why is it taking this long to resolve it? Have you even started working on it? Christmas is over! Have you not returned to work yet?
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Siddhartha S Roy
(@thesidhuroy) reported
@ACTFibernet It's been an hour already! It's a weekday, I have to work to pay you your bill. Could I expect a little faster resolution?
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Soniji Ka Beta
(@Soniji_Ka_Beta) reported
@ACTFibernet I am not an ACT Fibernet customer my friend! Thats the problem. My service provider is BSNL. You don’t have a landline provision and I needed that. So I opted for BSNL. I just need ACT Fibernet calls to stop. I DMed you my number
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Shv
(@im_shv) reported
@ACTFibernet SR11166687985714 Internet again down every week internet is going down and have raise request and takes 3Days to fix what a pathetic service i been facing this issue from the last 6M till not permanently resolved worst customer support betterto switch @jiocareindia
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UTTAM SONI
(@UttamSoni_) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet please upgrade your services, internet not working in kudlu harlur area from last 12hrs and no action/communication till now. Why pay for premium if you don’t deserve. #timetoswitch #worstcostumercare #airtel
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Shv
(@im_shv) reported
@hackrzvijay @ACTFibernet They won't fix the issue I am also facing the same issue for the past months better to switch to jio better service
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Gopalakrishnan
(@gopalgng) reported
@ACTFibernet There is no factors check the tickets and follow ups… first poor customer service and follows ups.
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Just Like That!
(@elluranand) reported
@ACTFibernet thank you. For solving the issue on the same day instead of infamous 24 hrs deadline.
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Siddhartha S Roy
(@thesidhuroy) reported
@ACTFibernet again internet is down. This is now a very frequent occurrence. You charge the highest amongst all the service providers. Can we expect a service in accordance with your charges? Complaint id SR10266689429254
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Manoj Kumar
(@mkmanoj_k) reported
@ACTFibernet Internet is down from last 1 hr, wfh is getting affected, when will it be restored? Complaint ID : SR10266689803444
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Mr. Goyal
(@HappyToHLP) reported
Dear @ACTFibernet if you cannot provide better service to your almost 20year old customer, then I think it's time to ACT say goodbye to act
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Gopalakrishnan
(@gopalgng) reported
@ACTFibernet Have raised multiple support tickets on slow speed and it’s consistency. Getting multiple ETAs but no resolution nor support call pertaining to it.
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Manoj Kumar
(@mkmanoj_k) reported
@ACTFibernet Issue is resolved.
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Lalitha N
(@LalithaLn) reported
@ACTFibernet SR10166690018234 I have problem with the connection, i face this very often, fix this ASAP
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FARAT HERMAN
(@faratherman) reported
@ACTFibernet Yep, it was resolved but we need to wait and watch for how long. This time the technician said that it’s a two way switch which was the issue. So, not sure who is telling the truth. This could have been resolved if u could have installed a box in my house. Thanks though
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Jay Bhavsar
(@JYBhavsar) reported
@TRAI @consumerforum_ I have requested & registred for broadband service from @ACTFibernet #ahmedabad , one of employee told me they will provide connection to me on very same day. so I paid full plan+installation charges to them on 24th december 2022. after then he started...
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vijay baskar
(@vijay_baskar_A) reported
Hey @ACTFibernet, what's the lifecycle for a customer request? Is it just Open -> Closed? I don't see my requests are getting resolved. I open a ticket and after 2 days the ticket gets closed without resolving or notifying the customer even. Best among d worst service providers!
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Nayis Ahmad
(@NayisAhmad) reported
@ACTFibernet I'm really fed up with frequent disconnection, you guys are not providing permanent solution. I've even bought new router, changed port, still the problem is not resolved. I've been trapped after paying for 6 months. #NeverUseActFibernet
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Gopalakrishnan
(@gopalgng) reported
@ACTFibernet It’s not resolved your engineer has visited home and checked understood the problem.
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nagendragoud
(@nag_n983) reported
@ACTFibernet Again I am facing same issue raised ticketvfor same SR10166684603304 kindly look into it and resolve ASAP as it is affecting my work frequently
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Mohit Kumar
(@Mahi17k) reported
@ACTFibernet Your cx support is not willing to transfer call to any aupervisor and they don't know hindi