ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (24%)
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Total Blackout (10%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Ahmedabad, Jammu, Chennai, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, Cochin and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Ahmedabad |
Internet | |
| Jammu |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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SSJK
(@SSJK28071985) reported
@ACTFibernet after 2 years, and with a lot of pathetic service from you , I will be shifting to @TataPlayin . Hope I will get good service from #tataplay
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Alisha
(@BrattyAlisha) reported
@ACTFibernet yo act people, I am done with your silly service, either fix it properly or leave it, I'm gonna change this stupid act connection. I didn't even used WiFi for almost a month, and now I hav to pay 837, for wat???
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Prashantkumar Ravindra
(@prshnt_kumar) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Internet is down since morning. SR10265111947344
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet Internet speed sucks!
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சுந்தர் பெருமாள்
(@qNkHQdDnzUXMKZX) reported
@ACTFibernet Is there any update on this ?? Still my issue is not resolved . Because of your worst network every month I am taking at least 2 days leave. Please try to resolve permanently or let me know , I will go to some other network other than you.
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Neeraj Rathore
(@NeerajR28231601) reported
@ACTFibernet Ticket no: SR11065114079764. Facing problem with password. The pw given by u isn't working.sumit n amit Kumar are wretched men who don't answer calls What the hell is a customer supposed to do??? Ur helpline too rings unanswered
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Alekhya
(@Alekhya97922038) reported
@ACTFibernet @ACTFibernetHYD when I asked for quick resolution I thought I will get internet. The agent who comes to repair is not lifting my calls from morning and there is no internet in my place from morning. Are u giving back the internet or not ?
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Neeraj Rathore
(@NeerajR28231601) reported
@ACTFibernet Bala Malladi,U r running 1 of the worst company's in broadband.regular breakdowns nearly every10 days,rude tech boys who don't answer calls,no easy connectivity to ur helpline,pay advance for only TROUBLE! U will go down exactly like Kingfisher.arrogance does..
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Deb Jyoti Ghosh
(@debjghosh) reported
@ACTFibernet Are you doing anything about this because it's been 9 he's of internet outage, thanks to ACT services.. And nobody has even responded to any of the complaints through multiple channels..
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Preetam Tiwari
(@iampreetamk) reported
@srjsrajesh @ACTFibernet same here, it's 5th day today and they closed complaint without any resolution. @WorstISP
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Samuel Brainerd S
(@samuelbrainerd) reported
Your ticket SR10365115444344 is tentatively expected to be resolved by 15-Jun (DD/MM) between 13:00 to 16:00. Team ACT @ACTFibernet are you kidding? Internet is not working for the last three hours and you'll resolve tomorrow? @UpdatesChennai @jagograhakjago
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boomerang
(@floatingepihany) reported
@ACTFibernet worst service when it comes to support. Raising request is nothing but just a number for them.
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Chanpram
(@Chandan85098420) reported
@ACTFibernet @KRISHNA83138665 my experience - its better to go with some other brand like Airtel etc than ACT. ACT service was good 2 years back, but now it is basking in its past glory whereas customers are at the receiving end of a pathetic service. Their NODAL officer is sleeping
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RAJESH SUBARATHI
(@srjsrajesh) reported
Raised a complaint today morning 8.30am @ACTFibernet regarding no internet. Still service person is saying he is busy with other tickets. So only one service person is available for a area?, No alternative person available? Do you know meaning of customer service. #WorstISP
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Kirron Bindu
(@kirron_bindu) reported
@ACTFibernet 3rd day after raising a complaint of wifi not working in Hanumanthnagar no response no sms no call nothing . Pathetic customer service.
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Rajan Singh
(@Ksingh170796) reported
Poor referral services from @ACTFibernet . I didn't get my 25% on my this bill after giving referral to my friend! #PoorReferralServices
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Ishan Bhatkoti
(@Ishan_bhatkoti) reported
What a super **** service you guys have @ACTFibernet . The internet is down since 4 pm, customer care is as helpless as they can be, there is no clue of the technician. Please tell me how can I get rid of your service?
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Preetam Tiwari
(@iampreetamk) reported
@ACTFibernet Pls don't always talk like nonsense and give same reply. Everything has already been shared but you couldn't solve the issue and again same ***** reply stop talking nonsense atleast. Anyways I've raised disconnection ticket don't want to continue anymore with ****n @ACTFibernet
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Preetam Tiwari
(@iampreetamk) reported
It’s 5th day and @ACTFibernet didn't solve my internet issue and closed the ticket without any resolution. HOW CAN YOU GUYS BE SO SHAMELESS AND DO THIS NONSENSE IS SOMETHING BEYONG MY UNDERSTANDING NOW @ACTFibernet
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Shreeram Menon
(@Shreeramguy) reported
from
Hyderabad, Telangana
@ACTFibernet Hey i Had raised a request for a connection at Moinabad,but there is no service apparently there from @ACTFibernet as mentioned by a representative on 10th of June .But i still receive calls on a daily basis from your representatives for the same request.Stop Calling
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Adarsh Kumar.S
(@AdarshKumarS10) reported
@ACTFibernet hello act Iam from hyderabad there is no internet connection from morning 8am and I asked to customer care they said it will be done in next 2 to 4 hrs but till not any update from your side please solve till next morning its urgent need of internet..
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Pranav Sapra
(@pranavsapra) reported
@ACTFibernet SR11065115917604 complaint number please escalate for internet not working
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Samuel Brainerd S
(@samuelbrainerd) reported
@ACTFibernet There's no proactive service. No communication, nothing
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Vinay S
(@huntersvk) reported
@ACTFibernet No priority seen in addressing the issue. Still no sight of a any kind of alternate solution. Had to call Customer care 5 times and wait for 15 minutes to speak to your executive who disconnects the call unprofessionally when I ask him to connect to a supervisor.
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sagar lama
(@sajsag29) reported
Worst @ACTFibernet connection in delhi god knows how many times I have reported the same issue it just works for few days and then back to normal and it takes days to fix it but when it comes to billing they want it right away such cheap service #telecom
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Aman
(@Aman23Aman) reported
@ACTFibernet Why you guys always close the ticket without resolving it. There is so much lag and ping spike issue whenever I play game. I changed my internet connection to @ACTFibernet just to play game peacefully please don't make me regret it. Kindly look into this.
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Rakeshk Reddy
(@ReddyRakeshk) reported
Hey @ACTFibernet we are facing internet issue from 4 days and raised a complaint but no one is resolving the issue. Can you look into this on emergency.not only taking the money but also provinding the service is important..😡
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Vinay S
(@huntersvk) reported
@ACTFibernet No priority seen in addressing the issue. Nor any kind of alternate solution. Had to call Customer care 5 times and wait for 15 minutes to speak to your executive who disconnects the call unprofessionally when I ask him to connect to a supervisor. Can i get call back today.?
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Syeda Nisha Fatima
(@SyedaNishaFati1) reported
@ACTFibernet Internet is not working .....since 5 hours now tried calling customer service but they seems to busy .....
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Mohd Rehan
(@Shaik727272) reported
Hi there @ACTFibernet @ACTFibernetHYD @ActfiberC I'm getting dissatisfied by your service your technician of Amjad Daulah Bagh area is not giving services properly i have to study for degree exams but the internet is gone none of your technician is helping me with fixing issue