ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (67%)
• Wi-fi (23%)
• Total Blackout (7%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Mumbai, Chennai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

City	Problem Type	Report Time
Bengaluru	Wi-fi	23 minutes ago
Chhindwāra	Internet	6 hours ago
Hyderabad	Internet	23 hours ago
Mumbai	Internet	1 day ago
Hyderabad	Internet	1 day ago
Hyderabad	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 2 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.

• 
  Irshad (@irshu2) reported 3 minutes ago

  @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

• 
  Ashish (@menariya222) reported 4 minutes ago

  @ACTFibernet what ******** is happening? Internet is not working

• 
  Abhijit Pal (@Abhijit_Pal) reported 5 minutes ago

  @ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?

• 
  ryshab (@ryshab07) reported 9 minutes ago

  How much longer are customers expected to tolerate this? At this point, just come and take your router back. I’ll switch to a provider that actually delivers the service it promises. This level of service is unacceptable. Fix it—or lose another customer. @ACTFibernet

• 
  Arun (@ArunachalaRaman) reported 11 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  The Swarna (@ProtestforRight) reported 11 minutes ago

  @ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.

• 
  Viineet Sood (@vineetomkara) reported 16 minutes ago

  @ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.

• 
  Abhishek Kothari (@DatsAbk) reported 16 minutes ago

  @ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!

• 
  womani-aah!!! (@Yamilicious03) reported 17 minutes ago

  @ACTFibernet need help with a booster router. Also your chatbot sucks!

• 
  Sriram Sridharan (@z1000i4) reported 21 minutes ago

  @ACTFibernet Hi yes, it has been fixed after 96 hours of waiting, 8 calls to customer care, 10 email exchanges with the nodal office, 4 email exchanges with your customer care, one complaint to NCH, one complaint to CPGRAMS and this tweet.

• 
  Sanjay (@sanjayvd_) reported 25 minutes ago

  @ACTFibernet just received a message saying about a possible outage between 2am and 5am on 12 July, if that happens I swear I'm switching to another internet provider.

• 
  VANdaMAN (@vansharma) reported 36 minutes ago

  @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

• 
  Anvesh Nelluri (@anveshnelluri9) reported 36 minutes ago

  @ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.

• 
  Ramjee Madina (@ramjee_rm) reported 37 minutes ago

  @ACTFibernet When I will get resolution

• 
  Harshit Bhadoria (@harshit_2816) reported 38 minutes ago

  I’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet

• 
  jaga (@itsmejaga) reported 38 minutes ago

  @ACTFibernet u r the worst service provider ,my issue not resolved for the past 1 week

• 
  Abhijit Pal (@Abhijit_Pal) reported 39 minutes ago

  @ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.

• 
  EnriqueTheRed (@henricpeter) reported 40 minutes ago

  @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

• 
  Ramjee Madina (@ramjee_rm) reported 44 minutes ago

  @ACTFibernet @ACTFibernet let me know the process for termination of your services. Or else you will see a proper public grievance . The worst support ever seen. You have to pay the penalty for taking the amount upfront and this is big scam.

• 
  Varun Kumar (@vrn_295) reported 45 minutes ago

  @ACTFibernet Last time it took you guys 10 days to resolve a simple wiring issue. This time again, it’s more than 30 hours. Your customer care team is being incapable of transferring the call to the escalation team, technician or anyone. Why is escalation team not on thier desk.

• 
  Abhijit Jaiswal (@abhijit_jaiswal) reported 46 minutes ago

  @ACTFibernet wifi not working.

• 
  JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported 48 minutes ago

  @ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.

• 
  Balaji GOPALAN (@BalajiGopalanCH) reported 49 minutes ago

  @ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT

• 
  Sree Raja (@sreeaskanna) reported 49 minutes ago

  Dear @ACTFibernet, I’ve been facing recurring internet disconnections for a long time. Tickets are repeatedly marked as resolved, but the issue keeps returning, affecting important work meetings and interviews (1/3) #ACTFibernet #CustomerService #ConsumerRights

• 
  Abhijit Pal (@Abhijit_Pal) reported 58 minutes ago

  @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

• 
  ideamanii (@ideamanii) reported 60 minutes ago

  @ACTFibernet In your customer support no seniors or supervisor to take call of customer. This shows the quality. I am in the call for last 25 mins. @ACTFibernet @TRAI - FYI

• 
  Jothiprakash (@Jothipr42534028) reported 1 hour ago

  @THE_INDRA_KUMAR @ACTFibernet Very pathetic. All the service providers are like this. I had a very bitter experience with airtel

• 
  Manigandan (@manirudh2022) reported 1 hour ago

  @ACTFibernet SR10381141145624 is pending , fix asap

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 1 hour ago

  @ACTFibernet Are u going to give my money back for the time internet is down?