ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at ACT
ACT is having issues since 01:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (28%)
- Total Blackout (7%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Ahmedabad, Chennai, Bengaluru, Hyderabad, Coimbatore, Chhindwāra, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Ahmedabad
|
Internet | 7 hours ago |
|
Chennai
|
Internet | 10 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Hyderabad
|
Internet | 21 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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𝕧𝕚𝕜𝕜 (@AVMahendru) reportedReally disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.
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Ajay Arvind (@AjayArvind22898) reported@ACTFibernet Why are you not replying. The wifi is down from 5 hours . What kind of pathetic service is this.
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yogesh yadav (@YogeshK86286) reported@ACTFibernet internet is not working in Whitefield Immadhalli since night..please check and fixed it .I have demo with client so please check it asap
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475
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Manjunath Gowda (@ManjuGowda1993) reportedExtremely disappointed with @ACTFibernet service. The internet stops working properly every single weekend. Despite multiple complaints, there is no permanent solution. Kindly fix this connectivity issue immediately. @ACTFibernetHelp
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Manoj Kumar Jena (@MJena32694) reported@ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.
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MOHAMMED ASIF (@MOHAMMEDAS38745) reported@ACTFibernet , providing waste service and not even solving problems after many complaints... Regular disconnections , fed up with the service and customer support..
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Manoj Kumar Jena (@MJena32694) reported@ACTFibernet I know you don't have any lower plan.but many people are facing the same problem as mine.they are choosing other providers.i know it's your business policy.i may shift to other providers.
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S. M. Sambasivam (@SMSambasivam1) reportedAfter getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??
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Roshan George (@GeorgeRoshanmba) reported@ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.
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Gaurav Dalasania 🇮🇳 (@GDalasania) reportedExtremely disappointed with the service from @ACTFibernet. I’ve been chasing my refund for 4 months with no resolution.
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Kanwal Preet (@preetkanwal84) reported@ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI
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muqthar ahmed (@muqthar27ahmed) reported@JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service
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Bhaiya Ankit Ranjan (@RanjanBhaiya) reported@ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
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Ajay Arvind (@AjayArvind22898) reported@ACTFibernet Your Service request SR10379863510064
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Dev_Joy (@Joy_Akhil21) reported@ACTFibernet Thank you for the amazing service, because of the great service our whole community is shifting towards another operator.
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Nitesh Singh (@NiteshS62998787) reported@ACTFibernet check out my problem in dm
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Barath (@Barathsanthanam) reported@ACTFibernet Internet is not working. Raised SR10379848931134. Need internet ASAP. Kindly Check it.
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Ami (@ammitas12) reported@ACTFibernet Why is ur sales team 24/7 available to make endless promises before payment, but 0/7 available after? This bait-and-switch is unprofessional. Sold false commitments to close the deal, now unmet promises & zero response from the rep. Fix this culture. #ACTFibernet
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Jagyanseni (@SweeTie92083310) reported@ACTFibernet Shame service @ACTFibernet
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Kaido (@qsameer368) reported@ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮
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Randeep Singh (@ramansaini) reported@ACTFibernet There is no resolution that has been provided to me . Please re check at your end
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mahesh kumar (@maheshkumar2030) reported@ACTFibernet unfortunately, I’m using your Internet services last 10 to 15 days. Internet services is worst, worst worst. my my daily routine work is check the internet and give a complaint and wait for the results. Nobody is here to clear the problem or give a proper Services.
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Parth (@jesus_father_me) reported@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
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Mohammed Nadeem (@9959073455) reported@ACTFibernet it has been three days since my internet service is down and still no response from @ACTFibernet in Hyderabad. Ticket ID SR10179863762624.
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Adi (@Travellingpant) reported@ACTFibernet Again a template answer does it take 3days to solve a problem with internet?
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Maikei Nganba (@PMaikei) reported@ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help
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Abhishek Gandhi (@Abhishekgandhis) reported@ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.