ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Ahmedabad, Chennai, Hyderabad, Chhindwāra, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Ahmedabad	Internet	8 hours ago
Chennai	Wi-fi	11 hours ago
Hyderabad	E-mail	17 hours ago
Chhindwāra	Wi-fi	21 hours ago
New Delhi	Wi-fi	1 day ago
Chhindwāra	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Srinivas Kamath (@shinna_k) reported 6 minutes ago

  @ACTFibernet Internet connection was disconnected by Nqgarjuna Meadows Apartment for not having paid the BESCOM bill for 3 months, even after multiple follow-ups with the ACT authorities. If a customer doesn't pay you for 3 months, will you provide the connection? Pathetic.

• 
  Manya Ailawadi (@ManyaAilawadi) reported 12 minutes ago

  @ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.

• 
  Pranjal Sengupta (@pranjal610) reported 14 minutes ago

  @ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues

• 
  Just Like That! (@elluranand) reported 16 minutes ago

  if anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.

• 
  Mahesh (@Mahesh_arepally) reported 18 minutes ago

  @ACTFibernet Issue resolved thanks

• 
  Aditya ³³ (@adityaharindar) reported 23 minutes ago

  @nithitsuki @ACTFibernet Bangalore, ACT layed out a fiber line, but it doesn’t terminate at my home, there’s a common box for connections in the area, so not true FTTH

• 
  VANdaMAN (@vansharma) reported 28 minutes ago

  @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

• 
  abhishek sharma (@abhisheku73) reported 29 minutes ago

  @ACTFibernet is useless.... Find a better service provider.... @DoT_India @JM_Scindia do something this? Does the Indian consumer have any voice or not?

• 
  Mohammad suleman (@Mohammadsu19391) reported 29 minutes ago

  @chennaiactfiber @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Kiran Kumar Pavuluri (@pvrkiran) reported 33 minutes ago

  Finally, Trying to downgrade the plan after not getting the netflix service from #ActFibernet @ACTFibernetHYD @ACTFibernet Called so many times but no use ... I will never take the bundle package from Act again... FYI

• 
  Shubha (@shubha_a5) reported 34 minutes ago

  @ACTFibernet SR10281184908864, frequent disconnection and raising request takes ages to complete. From evening 5PM there is no internet and resolution is for the next day? I regret switching to Act from airtel. I thought airtel was bad with service request , act is worst.

• 
  salahuddin liaz (@salahuddinliaz) reported 35 minutes ago

  @ACTFibernet Dear Mr Srinivasa Rao, Regarding SR10381155623834, SR10381122654499 My complaints are not attended , for the one week I couldn’t run my office , call centre customer executive not responsive to my calls , feeling helpless please try to recifty the issue As soon as

• 
  Tea Kada Raja (@Vaathiyaar_Offl) reported 35 minutes ago

  @ACTFibernet I have never seen a more pathetic network than this; customers should switch immediately—it is in your best interest.

• 
  Abhijit Pal (@Abhijit_Pal) reported 40 minutes ago

  @ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?

• 
  nithitsuki.com (@nithitsuki) reported 41 minutes ago

  @veelesec @ACTFibernet It was just some low level dns probing, nothing remarkable worth writing about so I let AI document it but they were intercepting 1.1.1.1 queries and any other resolver, only solution was DoT and DoH to cloudflare or anyone else

• 
  sourav purohit (@souravpurohit) reported 42 minutes ago

  @ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.

• 
  Dr Gowtham Sivaswamy (@gowtham_cool) reported 45 minutes ago

  @ACTFibernet internet stopped working again after 5 days , reopened the complaint SR10381189222524. Kindly rectify asap, frequent disconnection happening

• 
  Satadru Deb (@1400MicroGrams) reported 47 minutes ago

  @ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public

• 
  Patrick.Bateman (@redblue2504) reported 49 minutes ago

  Very disappointed with the service from @ACTFibernet. I was assured that the installation technician would arrive by 6 PM today, so I took permission from work and came home. It's now past the promised time, and I haven't received any update.

• 
  Irshad (@irshu2) reported 50 minutes ago

  @ACTFibernet IVR on customer care numbers disconnect as soon as I choose to speak to an agent. The chat bots do not have an option to connect to an agent. Email to customer care and Nodal officer has no response. What kind of non sense is this.

• 
  Rudy 𐤊 (@Rudy14112222) reported 51 minutes ago

  @ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR

• 
  Gajula Neeraj (@gajula_neeraj) reported 53 minutes ago

  @ACTFibernet I paid amount on 9th Jul. Today is 16th. 7 plus days. Persom who made me paid from your marketing team not even lifting the call. Your X team providing genric response. I need this escalated on highest priority. Will you solve or cancel? And compensate me?

• 
  tej (@arun238) reported 55 minutes ago

  @ACTFibernet Have raised ticket 20 days back but no response and called customer care everytime they say 24 hours , what's going on Worst service #actwifi #actfibernet

• 
  Alagappan Subramania (@al250849) reported 57 minutes ago

  @ACTFibernet I need to have with engineer in your common network line also . I want to request him to realign the wire from box to our home !! Since it is in very low height lorry and van pass over will definitely hit . Hence requesting to share or tell him to call me asap please

• 
  Manish Periwal (@mperiwal14) reported 57 minutes ago

  @ACTFibernet My work is hampered. Fix it asap

• 
  M4h1 (@s1ng4m) reported 59 minutes ago

  @ACTFibernet Still it not fixed I belive your team was bussy figuring out what reasons they can tell to the customer to avoid working ! It's been 3 days my security cameras are not working who is responsible if any theft happens ?

• 
  MJ (@martiinwrites) reported 1 hour ago

  @ACTFibernet No. You misunderstood the request. Team is supposed to install new dedicated router and GX line. That is not happening. How activation will solve that issue ? This is the reason why you need to call and understand . Please call my mobile.

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 1 hour ago

  If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

• 
  Cha ran (@Charan54928379) reported 1 hour ago

  @ACTFibernet When will my installation be complete. I had called one of your agents and they said i have give a callback to a number which is invalid from my registered mobile number. I need quick resolution.

• 
  Abhijit Pal (@Abhijit_Pal) reported 1 hour ago

  @ACTFibernet Hello, you are one of the WORST internet providers in Hyderabad. My connection is down for more than 2 days, still no body came to fix, even after multiple complaints. Never ever go for this provider again.