ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 21: Problems at ACT
ACT is having issues since 10:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (28%)
- Total Blackout (7%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Hyderabad, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 60 minutes ago |
|
Chhindwāra
|
Wi-fi | 3 hours ago |
|
Bengaluru
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 8 hours ago |
|
Hyderabad
|
Internet | 12 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anurag (@anurag_abk) reported@ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.
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Sardar Jaimeet Singh (@sardar_jaimeet) reportedI will find your ceo Srinivas Rao PPV account and text him your call recordings. It's time someone bring down @ACTFibernet
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet would you care to explain why did my 5g network decide to disappear out of thin air? Before an unexcused network outage and now this? Really? How much do you want to get rid of me? I dont want a network that i am forced to restart my router for 5g network everyday 🫠
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Raj (@mrajbharat) reported@ACTFibernet Thanks much for the very quick and apt help !
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Explore The (@RajendraChim) reportedStill no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.
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Ajay Arvind (@AjayArvind22898) reported@ACTFibernet Why are you not replying. The wifi is down from 5 hours . What kind of pathetic service is this.
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Mohit Senapati (@MohitSenapati) reported@ACTFibernet internet down from quite some time now, despite raising ticket. Kindly resolve at the earliest.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!
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Randeep Singh (@ramansaini) reported@ACTFibernet There is no resolution that has been provided to me . Please re check at your end
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Chandru Anirudh (@ChandruAnirudh1) reported@ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager
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bhargav krishna (@BkThoughts24) reported@ACTFibernet worst service ever.Misled with false info installed wifi and now no response, Total fraud experience, Fix this asap.
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Bharath Kumar (@Bharath__badass) reported@ACTFibernet What pathetic service are you guys running? Second internet issue this month. Just checked the speed. Not even getting 5mbps for the amount being paid that is supposed to get 100 mbps. Fix this issue ASAP. DM'd my details .
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Vishal Kukreja (@Cooltechvishal) reportedI paid you until 19th of April 2026, why my services are disconnected ?? You guys are making fool and looting customer's money by blackmailing me. I will never let you go like this. @ACTFibernet
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yegayega (@YabaBabaYega) reported@ACTFibernet - stop harassing and calling/sending whatsapp messages. You have sent me 10 calls in 1 hour asking for subscription enquiry. I don't want your ****** internet service. *******.
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Naresh Aswani (@nareshaswani) reported@ACTFibernet Still your sony liv not working. I was assured in writing that it will work from 12 April. What's happening with your co.? Customer care calls again to ask Only for the problem and extends the date. Pathetic service. Disapponited with act
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
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Nitesh Singh (@NiteshS62998787) reported@ACTFibernet please check out my problem in dm
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Mohit Dwarkani (@dwarkanimohit) reported@ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.
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Pasupathy VK (@1in1400Million) reported@natarajanv88 @ACTFibernet Why asking them to restore? Find a new service provider, who may have a better offer for you!
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Prafulla ✨ (@Prafulla98) reported@ACTFibernet this is pathetic, internet has been down since 3 hours and the ticket guy says it will be up tomorrow?
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Kanwal Preet (@preetkanwal84) reported@ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI
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Maikei Nganba (@PMaikei) reported@ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help
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Sameer Ahmed Khan (@khansameer71) reported@ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony
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thota sandeep (@Sandeep1Thota) reported@ACTFibernet Hi Team, Just 1 hours back i had a call with act customer care and I got to know another update which is shocking for me is, all these couple of years the power discount is goingto port1 customer but these two years the power to junction box is taking from my flat. This is unfair
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet @FiberAct Your service has been extremely disappointing. SR11079836610294 was raised, but no technician has visited yet. I’ve already called support team 3 times with no resolution. This is the 2nd time in a week I’m facing the same issue. Completely unacceptable.
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yogesh yadav (@YogeshK86286) reported@ACTFibernet internet is not working in Whitefield Immadhalli since night..please check and fixed it .I have demo with client so please check it asap
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Prathmesh Surve (@pra17th04am) reported@ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD
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Umesh Rege (@frowzzy) reported@TheSunilMittal @airtelindia you must learn customer service and support from @ACTFibernet ... internet is down for >24h and still no resolution in sight...really pathetic service
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DataBites (@yashjaiswaalll) reported@ACTFibernet What the actual **** is wrong with you pathetic, limp-dicked bastards? Do you sit around all day sucking each other's tiny ***** instead of doing your goddamn jobs? U ******* retard bastards listen up here u ***** pig faces, My ticket - SR10179878376514 FIX IT NOW
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Vishal Kukreja (@Cooltechvishal) reported@ACTFibernet It was promised by your team and they had given the waiver of ₹230 when recharging again. SR11078752500152 - Service request number. When I am doing the renewal this waiver is not applying on my plan. What the hell is going on here ? Check it from your own records