ACT

ACT Outage Report

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

ACT Outage Chart 07/18/2024 07:10

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Will ACT compensate me for the outage?

The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. E-mail (1%)

    E-mail (1%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Hyderabad, Chennai, Mumbai, Chhindwāra, Delhi, Lucknow, Ludhiāna, Madurai, Mangalore, Coimbatore, Tumkūr, Shimoga and Kolhāpur.

Loading map, please wait...
City Problem Type Report Time
IndiaBengaluru Internet
IndiaPune Internet
IndiaHyderabad Internet
IndiaChennai Internet
IndiaBengaluru Internet
IndiaBengaluru Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • KarwaKomal Komal (@KarwaKomal) reported

    One of the Terrible experience I had in last one year is due to @ACTFibernet service. The worst experience in terms of customer support. I am pretty sure, once they have a competitor in any location they are gonna loose their customer base massively and very fast. @VijayGopal_

  • kakollu_bhushan Bhushan Kakollu (@kakollu_bhushan) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ Not sure why people are running behind act and jio bit my BSNL works butter smooth. They resolve the complaint same day and follow up. Been using this since more than 5 years.

  • karthikravada Karthik Ravada (@karthikravada) reported

    @ACTFibernet No call back has been arranged till now... Internet is still not working still ... Such pathetic service from ACT

  • kajagopi గోపీకృష్ణ కాౙా - Gopi Krishna Kaja (@kajagopi) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ I believe most of service providers don't have uninterrupted internet service in Hyderabad and similarly none has prompt customer service too. I switched Act>Excitel>Airtel>Excitel Fiber Optic. Comparitively, Excitel copper is better as long as no interruptions.

  • ManinderSb1 Maninder SinghBhatia (@ManinderSb1) reported

    @ACTFibernetHYD @ACTFibernet Such disappointment! You guys can’t fix a dam box in the area? Really? If your would’ve made this a priority I am sure it would’ve been fixed by now ! But your priority is money not the customer! 15 hours have passed no internet no manager call! Fu

  • AgnyathaHindu 🚩 (@AgnyathaHindu) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ Worst of the worst for sure

  • karthikravada Karthik Ravada (@karthikravada) reported

    @ACTFibernet No call back has been arranged till now and it's been more than 24 hours and internet is still not working... Such pathetic service from ACT

  • anupelectro Anup W (@anupelectro) reported

    @ACTFibernet In support section, relocation part is not working. Inspite of selecting city from draf down, it is still ask to enter city. Manual option is not available.

  • AdityaV18395855 Aditya Vardhan (@AdityaV18395855) reported

    @ACTFibernet The problem was resolved thank you

  • rajesh2731 Rajesh (@rajesh2731) reported

    @ACTFibernet The way you are looting the money from Customer is too #worst #Bad #Act

  • sarvenrasingh Vikram Rajput (@sarvenrasingh) reported

    @ACTFibernet my request SR10162619721052. Its been more than 24 hours and i didn't receive any call from your tecnician. You cs associate are bots, they don't know anything. Very poor services, not gonna recommend anyone for this connection. Its very frustrating.

  • Reddy_056 reddy_056 (@Reddy_056) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ I stay in kondapur and have nt any issues in last 3 yrs.even if there most resolved on same day. Same exp. Before in miyapur for 5 yrs. probably u might have try getting local technician no. in apt they might act fast as cant afford to loose more connections

  • ashreddy22 ashreddy22 (@ashreddy22) reported from Annāram, Telangana

    @ACTFibernet @ACTFibernet @ACTFibernetHYD I was being told that it will be resolved by 6 pm yesterday if not by today 9 am both of these didn’t happen either. is this how the customers are treated when we say we are facing the issues #disappointedwithactfibernet #issueswithactfibernet

  • sainath402 sainath 😴 (@sainath402) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ I am waiting for new service provider... How is jio?

  • VijayGopal_ Vijay Gopal (@VijayGopal_) reported

    @KarwaKomal @ACTFibernet Agreed, I took new service provider

  • Ram05264947 Ram (@Ram05264947) reported

    @ACTFibernet We are getting the same response from past three days from the team but there is no permanent resolution, there are almost 10 connection from our box .there is no connection your employee muneer is not picking our call as well.

  • Vijaykumar044G vijay (@Vijaykumar044G) reported

    @ACTFibernet internet not working from 4 pm evening till now it's not resolved raised ticket no use still not resolved I hope by tomorrow morning it will fixed..my ticket number is SR10262642457332.

  • manaspharma manaspande (@manaspharma) reported

    @ACTFibernet Still no one visited the premise to check for Fault it's more than 6 days now but no one is bothered to take action since rental for one year is taken in advance so now customer will wait for the ACT fibernet to resolve the complain may be another one year.

  • IshitNayak Ishit Nayak (@IshitNayak) reported

    Hey @ACTFibernet , my services are down again , it's the 3rd time it's happening this month, why do I have to do to be able to talk to one of your service guys , because I want to change the service provider SR10162660198432. Expected resolution if 5 pm. Not acceptable

  • Robinmukesh87 Robin Mukesh (@Robinmukesh87) reported

    @ACTFibernet Will I get a refund if I cancel my service?

  • KunalaBharath Kunala Bharath (@KunalaBharath) reported

    @ACTFibernet Today again internet is down, what ACT is going to say now? This is really irritating and affecting my work. I don't want to continue with ACT anymore and same is the case with my appartment as well, we'll go with another ISP. ACT worst ISP in tirupati. This is cheating customer

  • rakesh4people1 rakesh4people (@rakesh4people1) reported

    @ACTFibernet thanks for your horrible service, i raised a complaint and its been more than 48 hours, its not yet resolved. According to your company policy the issue will resolve in 24 hours. @KarwaKomal @VijayGopal_

  • FreevoiceAyaan Ayaan ! ( अयान ) (@FreevoiceAyaan) reported

    @KarwaKomal look at this threat. Seriously 😐 even I got pissed off 😡 with them. @ACTFibernet and finally after 10 years changed my ISP to @excitel_rocks here in Suncity and I’m very much happy. And the best part is even you can call to their engineer for any issues.

  • shivailony1 shivailony (@shivailony1) reported

    @ACTFibernet claim that they are the best service providers but absolutely NOT. Pathetic service. No proper support given to the user. It's just goes OFF for a small drizzle.

  • anilinvincible 𝓐𝓷𝓲𝓵-𝓽𝔀𝓮𝓮𝓽𝓼 🇮🇳 (@anilinvincible) reported

    @KarwaKomal @ACTFibernet @VijayGopal_ I'm using it since 2 years, had interruption only 3 times and during that time also issue is resolved within a day !!

  • FreevoiceAyaan Ayaan ! ( अयान ) (@FreevoiceAyaan) reported

    @ACTFibernet @Kushalganesh92 Chup BSDK every time the same empathy which comes auto generated. Tatti 🚽 service 🤮 what happened to my query which I raised on 2nd Aug it’s still open. Anyways I changed my ISP. @KarwaKomal Yaar this people really suck.

  • ashreddy22 ashreddy22 (@ashreddy22) reported from Annāram, Telangana

    @ACTFibernet @ACTFibernetHYD its been more than 24 hours that I raised an issue saying I am not getting internet and you guys haven’t taken any action and just disconnecting the calls when I tried to call you and express the issues I’m facing.

  • nchitlangya Nikesh Chitlangya (@nchitlangya) reported

    @ACTFibernet How do you have my details? Before talking about speed, I’ll talk about getting my connection up. No service since three days.

  • rachitmishra5 Rachit Mishra (@rachitmishra5) reported

    @ACTFibernet Facing a prolonged internet outage in HSR layout Bangalore. I have opened an inquiry. Unable to reach out to anyone on customer care. The numbers listed on website seem invalid. Please help.

  • Karthik28830201 Karthik reddy (@Karthik28830201) reported

    @ACTFibernet As per your promise you commited that you would resolve the issue with in 24hrs.I am loosing business because of your issue , my children are not able to attend online classes, my office work is being disturbed Are you going to replace my lose because of your issue. Bad service.