ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
22 minutes ago | |
|
Bengaluru
|
Internet | 13 hours ago |
|
Bengaluru
|
Internet | 13 hours ago |
|
Chennai
|
Internet | 13 hours ago |
|
Hyderabad
|
Total Blackout | 14 hours ago |
|
Bengaluru
|
Internet | 18 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Bunny (@TFIBUNNY) reported@ACTFibernet 6 hours over @ACTFibernet @ACTFibernetHYD still u not resolved this issue
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Avinash (@bavinash53) reportedHello @ACTFibernet. This is to inform you that we are facing internet issues and the resolution time is showing till 7pm neither act team has informed us beforehand. This is causing huge inconvenience. Need speedy resolution in this matter. waiting for your response
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Navrina (@de_anirvan) reported@ACTFibernet i have tried so many times to contact your customer support. It seems your employees are only bots. I need a refund. I dont want to use your pathetic service anymore
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Anil Kumar (@anilkumarmo) reportedRethinking me trying to move away from @ACTFibernet, who’ve given better service & support in Bengaluru for years but for poor connectivity reach at the place where we stay and their advance plan to enhance their own connectivity which should be doing the job in the first place.
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Pelane Baat (@pelanebaat) reported@ACTFibernet Look for permanent solution
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🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
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anand (@BeardBiceps) reported@ACTFibernet This is a joke. Are there actual humans managing this account? I asked for a specific timeline, and you gave me the exact same template text. 4 days of waiting for a simple installation. Absolutely pathetic service @ACTFibernet
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet 14 days, Still the issue is not resolved.If you are not able to resolve let me know.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the issue was not resolved. Can you pay the penalty.I have made you advance payment for three months. #WorestActfiber
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Pelane Baat (@pelanebaat) reported@ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the issue did not get resolved.Its been 12 days.
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SBajaj (@SBajaj06) reported@ACTFibernet Why do I have to tweet to get it highlighted? If your ‘ACT Mobile App’ promised it will be resolved by 9 PM, then why am i still tweeting at this hour?! Why it isn’t your priority to sort such issues? Your business is to provide wifi services isn’t it?
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet what kind of reliability you network is having, yesterday only I have escalated again internet is down again, a new ticket for your reference SR10380420284144, If you can not fix the problem, please close my connection and refund my money #actfiber #badservice
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Pradeep Patil (@pradeepgadila) reported@ACTFibernet My internet is down since 18th May, my ticket number is SR10180334855014. I have called your customer service more than 20 times in the past 4 days and still issue is not resolved. Everyday I'm told it would be resolved but it doesn't happen. Worst customer service.
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Rahul R (@RahulRKhivnsara) reported@ACTFibernet been more than 24 hrs my wifi is down and absolutely no help from your support team None of your representatives answer calls, no idea when it's going to be fixed Customer care says it's been marked priority but no movement whatsoever Disappointed!
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Vinod (@chatvinod) reported@ACTFibernet last 5 days internet not working… each day technician comes, fixes and by evening it stops working…very frustrating
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anand (@BeardBiceps) reported@ACTFibernet Your bot is so broken it needs 2 tweets to send a template response, yet still can’t provide a date. It’s been 5 days. Give me a concrete installation slot by today evening, or cancel this connection, process my full refund & I will be filing a formal complaint on @jagograhakjago
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Master Muskan (@MasterMuskan22) reported@chintanpuggalok @airtelindia @ACTFibernet +++++ facing the same issue since a month
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imtiaz Immy (@imtiazabdulham1) reported@ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.
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CS (@_cshah) reported@ACTFibernet SR10280439212184 raised..no internet in kadugodi.. is there any issue overall..ACT always was reliable
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1 Million+ (@audiwate) reported@ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I wish to cancel my subscription, can you please help?
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Seetharamaraju (@Sitharamaraju17) reportedWtf is this service you mf dumbaass @ACTFibernet
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Pradeep Kamadana (@Pradeep_6869) reported@ACTFibernet There is some issue with your digital tv services located in Eluru, A.P. for quite some time. Made several complaints but no action was taken till now. Please look into this and advise the concerned to fix this asap. Thanks. #Actdigital #ACT
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Prathik Kumar (@prathik_kumar1) reported@ACTFibernet internet down restore immediately
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Suresh Abs (@abs_suresh) reportedHello @ACTFibernet @FiberAct Internet is not working for last 3 days and assigned engineer not picking the call, tried more then 50 times. Worst service. Ticket# - SR10380421311224
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Again issue facing issue. Why during office hours the internet is giving problems. Getting very less speed, getting just 15Mbps. Getting no help, no update in ACT chat and local technician.
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Abhishek Kumar Singh (@travelgeekabhi) reported@ACTFibernet @ACTFibernet This is really unfair. Your call center executives keep repeating the same lines and extending timelines again and again — It’s a major issue and will take some time.” It has already been 2 days without internet and still no proper resolution or clear timeframe.
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Pelane Baat (@pelanebaat) reported@ACTFibernet Net is once again down
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Narasimha Raju (@mvnraju_undi) reportedIt’s 20.5 hrs since the issue started. still no resolution.😠 @ACTFibernet