ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Pune, Chennai, Hyderabad, Bengaluru, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 10 hours ago |
|
Chhindwāra
|
Internet | 15 hours ago |
|
Chhindwāra
|
Internet | 16 hours ago |
|
Pune
|
Internet | 22 hours ago |
|
Chennai
|
Wi-fi | 22 hours ago |
|
Chennai
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported@ACTFibernet subscribers moving out to other service providers; will we start seeing a negative growth; @TAAssociates @TNorth
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Dr. Kannan RR Rengasamy (@KannanRr) reported@ACTFibernet Instead of resolving the issue ACT forced to take decision of closing connection. It is absolutely ridiculous customer service. Last one month I am not using my connection properly with poor internet.
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Pawan Kumar (@RPK560) reported@ACTFibernet What is earliest ? It’s almost 18 hours now since the outage. No response or contact from ACT technician . @ACTFibernet
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pramodhvittal (@pramodhvittal) reportedDear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct
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Dr. Tabrez Nasar, PhD (@TabrezNasar) reported10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService
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Pranay Rupani (@pranayrupani) reported@ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow
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Varun 🇮🇳 (@krishsthoughts) reported@ACTFibernet Pathetic service. Always issue with my internet. I am facing issue with the connection since yesterday and also raised a complaint before 6:30 but no one responded and it’s been more than 12 hours and still no response. I can’t even connect to customer support.
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Nation1st (@UrsVz7) reported@ACTFibernet Zero updates, i don't have any expectations from you, by looking at ur service i felt pity on myself for choosing ACT, My ticket assigned to invisible person Banda Ganesh, raised connect request in ur app, no reply from him, that's level of service u providing.
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Santosh Gupta (@Sanntosh33) reported@mayhoskote @ACTFibernet @ACT_Issues Yes I agree. We need to change the operator. Airtel or jio would do better service than this. I am also facing issues with them. No accountability for delayed services.
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Ashish Bansal (Coolash) (@coolash71) reported@ACTFibernet Can someone from your escalation team contact me? I am getting no resolution from your team for a petty issue
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ThinkWithPrashant (@Pro_ShantTweets) reported@ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.
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Prashant Kumar (@Prashan39394527) reported@ACTFibernet @ACTFibernet @DoT_India will you please respond or should i formally register a Complaint with consumer court and a police complaint because you basically took my money and sis not provide me the service as promised!!
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ice (@kafkaonthefloor) reported@ACTFibernet Wi-Fi has been down since morning. I’ve raised multiple tickets. No response from your team. No calls get thru your fake numbers online. What sort of service is this ??? Fix this or cancel my connection
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R (@airnoforce) reported@ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this
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RandomHuman (@vijaytnc) reported@ACTFibernet The nonsense continues. No one has come to move the connection. I wait for 20 min each time on a call then a hand off happens and the call is disconnected. Have done this 4 times. Over 2 hours lost just waiting on call. Ridiculous customer service
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Star antey rebel yera 👊😎 (@Saikrishna0079) reportedPathetic customer service @ACTFibernet
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Mahesh_18🔱 (@UmaViraj) reported10 days. No resolution. Extremely disappointed with ACT Fibernet. Endless follow-ups, no action. Unacceptable. @ACTFibernetHYD @ACTFibernet
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JP Subramaniam (@jayaprakashcs) reported@ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.
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_ (@r_ambler_) reported@ACTFibernet @actfibernet same issue now July, 1, 2026; net down and app not working to raise a complaint!!
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Ayush Goyal (@ayush987goyal) reportedThe @ACTFibernet service in Blr is so terrible! They take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh
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Tushar Sharma ( Franky) (@NINJA_OP13) reported@ACTFibernet recently I active my wifi and do recharge but it's almost 5 hours and wifi is still not working. I miss my already 3 meeting and I got delayed in my work so please do something otherwise I will discontinue the wifi.
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Sriku P (@SrikuP93) reported@ACTFibernet @NavneetSaw #shameless IT IS BEEN TOO LONG AND NO RESPONSE!!!!! NO INTERNET CONNECTIVITY! PATHETIC CUSTOMER SERVICE!!!! PLEASE ESCALATE THIS ISSUE! FED UP WITH @ACTFibernet
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Nitin Machindra Rakh (@nitin1rakh) reported@ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago
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Gauranga Das (@GaurangaDas9) reported@ACTFibernet Internet connectivity is not working in Choodasandra area. The application is also unresponsive to talk with any agent. Will you care you to check?
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Sharma Nitish (@Sharma251993) reported@ACTFibernet Hi Team, my internet has been down for 3 days. An engineer visited after 2 days but the issue returned within hours. I can't reopen the ticket, and despite repeated calls, no engineer has visited since yesterday. This is affecting my work.
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Priyanka Mishra (@mishrap276) reported@ACTFibernet @ACTFibernet kindly assist ASAP, while giving the new connection the team will call 1000 times, while assisting during the process what happens to the same team? My new house has terrible network issues. Please arrange a call ASAP.
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY
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Pawan Kumar (@RPK560) reportedIt’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet
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Unfiltered Pahadi (@sidhePaHadseee) reported@ACTFibernet You and your technicians clearly don’t understand the issue. I called to report it, but no one answered. Around 4 PM, someone finally picked up and had no information because they were working at a different site. Do you only have 2–4 technicians to handle all these issues?
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Ayush Goyal (@ayush987goyal) reported@ACTFibernet Provided the details. Seems your review is also as slow as the actual service.