ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 3: Problems at ACT
ACT is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (27%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Mumbai, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 20 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Total Blackout | 1 day ago |
|
Hyderabad
|
Total Blackout | 1 day ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Mumbai
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Billa Bharat (@bharatsuji) reported@ACTFibernet Internet is down??? Every weekend this is the problem.
-
Suman Krishna (@i_sums) reported@ACTFibernet is anyone still running the company! I received another message that ETA for resolution has increased again. My neighbours have Airtel and Hathaway connection n it’s working fine. Why only ACT is not working! Terrible!
-
Sama (@math031991) reportedHi @ACTFibernet our internet is not working since two days and your service person close the service request twice without working on it. Please resolve ASAP Service request number: SR10280008327534
-
Mohamed Saquib (@md_saquib06) reported@mayankredkop @ACTFibernet I had the same issue as well. They start working only when asked for refund and post in social networking channels.
-
souradeep sengupta (@souradeepseng14) reported@ACTFibernet Account no 102657127173 Complaint Ticket ID : SR10280081244234 Kindly resolve at the earliest. Your customer service executives have been absolutely useless to provide any timelines! No internet since the hailstorm 3 days back!!!!
-
Aman Chowdhury (@AmanChowdhury_0) reported@ACTFibernet Could you pls help me what is the issue, are you taking this for granted? It’s been 2 days and no update. What ******** is this? @ACTFibernet
-
Hyster (@hystercy) reported@ACTFibernet Please do because I am facing fines and penalty every day when I am offline, the network is critical for me and being In the dark is not at all helping the situation
-
Naman Purwar (@namanpurwar) reported@ACTFibernet @ACTBangalore @FiberAct The internet not working from 2 days no proper help and only delays. Fix this asap else will have to choose another operator. Bangalore-haralur
-
Piyush Bohra (@piyushbohra) reported@ACTFibernet it's been 3days and I'm still waiting for your team to resolve my internet issue. I need your team action this asap.
-
vijayjodu1907 (@vijayjodu1907) reported@xxmahibogixx @ACTFibernet My internet issue is still not resolved. Ticket has already been raised, but there has been no proper response from the ACT team. Both ACT Business Plan and Home Plan services are not working. Requesting immediate support and resolution.
-
Harsh Kahate (@chevauxenbois) reported@ACTFibernet extremely disappointed with your service. I cannot see my new connection in the list. Your support is useless and doesn't let me talk to a human agent. Resolve this issue ASAP otherwise I'm closing the connection ny tomorrow.
-
Suman Krishna (@i_sums) reported@ACTFibernet The issue started more than 40 hours back coz of one rainfall. Now again you are giving ETA of 24 hrs! Where’s the shame!
-
Haiku (@riceofsushi) reported@ACTFibernet @ACTFibernet also we have not received any SMS or calls thus far. Instead you should look at your sales and customer supports call logs on how frequently we have reached out today. It should’ve been vis-ver
-
Hyster (@hystercy) reported@ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down
-
Babu (@Babu245489411) reported@ACT Fibernet Your support is a complete mess. Engineer refuses to help and pushes to customer care, who give generic responses. No ownership, no resolution, just wasting my time. Train your employees—this level of rudeness and incompetence is shocking. #ACTFibernet #Poorservice
-
K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet I need permanent solution , always my fiber wire is lined up with next lane boxes with huge wire hanging from long distance, half of the month my Internet is out of service . If you can’t afford a junction box please let me know I will look for other service provide . Lost hope
-
Anand Nagshenkre (@ANagshenkre) reported@ACTFibernet When can you fix it ? I waited for 12 hours a day without Internet connection. Postponed all my urgent work Internet is oxygen now , cannot wait more. Fix it within today ..
-
Siddanth Reddy (@sidhu_6921) reported@ACTFibernet My regular A Max 500 plan cost has changed from 2400 to 3900 all of a sudden. What is this? Why would I continue this if it costs more than 50%. DM to help and for details.
-
Babu (@Babu245489411) reportedACT Fibernet — your customer service is an absolute disgrace. Forcing us to wait 20+ minutes just to raise an issue is unacceptable, and after 24 hours there’s still no resolution or accountability. This level of negligence is infuriating. . #ACTFibernet #PoorService
-
S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported@ACTFibernet It went down at 7 am . Restored at 230 pm . On 29th April it was restored at around 6pm. I hereby demand credit of 2 days Rentals . Please don't close my complaint without crediting 2 days Rentals
-
Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet @ACTFibernet ETR changed again for SR10280009387674. If @reliancejio had their fiber in our area. I wouldn't have taken your ****** connection. And no resolution, it's been 48hours. FIX IT
-
Varun Manchanda (@Varun_Devil28) reportedEscalating to upper management of @ACTFibernet , poor customer service instead of replying they actually cancelled the request of new connection, please don’t go with @ACTFibernet Your ACT Fibernet Ticket no: SR10180085632531 has been registered.
-
Abhishek Muniya (@KyaMasti) reported@ACTFibernet My WiFi has been down since morning and on most days the speeds are way below what I'm paying for. This is completely unacceptable, paying for a service that isn't working. Please escalate and fix this ASAP.
-
Deepak (@sdeepak_01) reported@ACTFibernet The rains got over on 29th April, today is 3rd May . Even after 4 days the internet is not restored. Pathetic service, time to change @act
-
Abhinav Kumar Dubey (@abhinavkrdubey) reported@ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.
-
Bengaluriga (@NanBengaluriga) reported@ACTFibernet This is not at all acceptable. Provide service to the customers in Karnataka in Kannada. #serviceinkannada #kannada
-
Anand Nagshenkre (@ANagshenkre) reported@ACTFibernet Internet is not working from morning 10 AM , please fix it today on urgent basis . And why your customer service is so poor which fails answer user calls Account ID : 102640194877 Contact : 9035135865
-
Suman Krishna (@i_sums) reported@ACTFibernet this is regarding the ticket SR10280005872394. Internet is not available for now than 40 hours now. Customer service is really bad where no one is responding to the queries and ETA for resolution is getting increased everytime!
-
Kanwar Anand (@spacey_december) reported@ACTFibernet despite multiple emails and requests my Internet connection isn’t working. 110117796933 Airtel would never do this, more expensive but reliable
-
Babu (@Babu245489411) reported@ACTFibernet @ACTFibernet Stop sending scripted messages from A/C rooms. Fix the issue brewing for 2 days due to your incompetence. Get the approvals, let engineers work, and give real updates—not templates. #ACTFibernet #InternetDown #PoorService