ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (24%)
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Total Blackout (7%)
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TV (1%)
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E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, New Delhi, Bengaluru, Ahmedabad, Jammu, Coimbatore, Hyderabad, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal and Cochin.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Chennai |
Internet | |
| New Delhi |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Ahmedabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Asraar
(@Asraarind) reported
@ACTFibernet 14 calls in 3 and a half days to your customer support, no response! What was I a loyal customer for over 5 years now all for?
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MG
(@MG15051978) reported
@ACTFibernet urgent attention required- account id 102372763430, there is no response to my emails on not to charge me for non availability of internet service from 21st of May 2021.
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SREEKANTH
(@SREEKAN08964423) reported
@chandra3789 @HathwayBrdband It happens with all networks like #jiofiber #ACTFibernet. I don't know what is their strategy. They close the complaint without contacting us.
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.
(@ankita_sendwal) reported
@ACTFibernet worst customer service ever! I have called so many times yet didn't connect to supervisor/ manager. It's over 2 weeks and the internet issue is not yet resolved. tech guy ask to call customer service and customer service ask to wait for tech guy to come. Pathetic.
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Prasanna
(@prasashy) reported
@ACTFibernet Internet is not working, raised a complaint 2 hours ago no response received so far. Can anyone address this?
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Naveen Satya
(@PNaveenSatya) reported
@ACTFibernet You will be back with resolution but when??? After due date??? If you come back after due date.. Do I need to pay late fee???
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Daya
(@Daya03981324) reported
@ACTFibernet Internet is not working from last 24hours, no ise of calling either customer care . Can you fix this at the earliest @ACTFibernet
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Krishanu_Dutta
(@Krishanu3) reported
@ACTFibernet Morning over. No one appeared or contacted. Shall I start asking for prorated refunds? What sort of service provider you are?
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viplav salokhe
(@Iamviplav_) reported
@ACTFibernet Sorry? Aren't you getting my point? I'm reaching out to you almost every week with this issue. They resolve it after 24 hours, my work is getting disturbed. Just give me my refund for this month, I paid on 10th June. I'll look for something else.
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NotAbhilashS
(@abhi_reddevils) reported
@ACTFibernet your service is pathetic and you shouldn’t be reaching out to new customers if you don’t have the bandwidth to provide accurate and timely service. Refund my money
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Krishanu_Dutta
(@Krishanu3) reported
@ACTFibernet Is anyone responsible out there? This is utterly unprofessional. Are you guys playing with the bloody customer?
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Richa Arora
(@RichaAr79573126) reported
@ACTFibernet @balamalladi One of the most ridiculous customer service - Airtel was much better - Takes 10 calls + wait time of more than 4 hours + hang ups from customer service - issue still not resolved !!! 20 times for new connection not once for fix SR#10357949580272 ,
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SKT
(@YesKTee) reported
@ACTFibernet Opened this ticket yst'day SR10357902074722. Is this one of your support staff's phone number - 8045300600 who might be looking into the issue?
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Vivek gaur
(@Vivekgaur20) reported
@ACTFibernet You provide a prepaid service right? Got the money? Now sure Exploit it. #NotARecommendedService
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SKT
(@YesKTee) reported
@ACTFibernet Opened this ticket yesterday - SR10357902074722. Is this one of your support staff's phone number - 8045300600 who might be looking into the issue?
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Varun Aggarwal
(@varun2887) reported
@ACTFibernet hope your customer care services were as fast as your internet. #disappointed #CustomerExperience #refund
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Dravidiam Doge
(@RockstarBoy78) reported
Hey @HathwayBrdband thanks for your poor service I'm going to change my internet service provider to @ACTFibernet hey ACT fibernet please connect me with your assistance for new connection
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Mirza Baig
(@Baig2K19) reported
Dear @ACTFibernet the net was down due to that stupid ACT 4K which i have cancelled 4 months back, kindly note now i wont be paying anything for this box, please cancel it, requesting again. I am not going to pay again for this box kindly note. Remove the 4K ASAP..
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Shashi Kanth Girirajula
(@shashikanth_sk) reported
@ACTFibernet it's been a while since I had consistent speed,I raised a ticket and issue isn't resolved yet. #ACTFibernet
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funky_man
(@funky_man) reported
@ACTFibernet Where the hell is the phone call to resolve my complaint? U blindly send a text sayin tht the internet problem has been resolved. But HELL NO ! R U SLUGHEADS SLEEPING OVER YA JOB ? 😡 #ACTFibernet #**** #Fail
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umaprakash umapathy
(@conprakash) reported
@ACTFibernet l got a message that Internet been restored and restart my modem. The network is still down
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Bhargav Gopalkrishna
(@akashbhargav28) reported
from
Bengaluru, State of Karnataka
@ACTFibernet You have been fooling arnd by saying there is issue in junction box. There seems to be issue with accessories that use . You might use low grade wires, servers which will be the root cause of the issue. Could you pls send me information on brand and quality of accessories #RTI
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viplav salokhe
(@Iamviplav_) reported
@ACTFibernet ticket number SR10157955700272. What the hell is wrong with you guys? Every week I should reach out to you to fix my internet? No internet today again. I'm gonna have to look for alternatives now.
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Sathya Ramanathan🛺
(@sathya08it) reported
@ACTFibernet your service is down in Elegant's Pinnacle, SEMMENCHERI area, Chennai. Please do the needful on urgent basis.
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inder
(@inder1804) reported
@ACTFibernet where can I throw this garbage box ? . It’s useless and so your trouble shooting team. I had important business call and your WiFi didn’t worked at all.
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Yashwanth K V
(@kv_yashwanth) reported
@ACTFibernet Internet is not working from 3 days, and i have raised complaint on same day, but no luck, BSNL service is better than ACT, if you people not able to provide service, please dont take new orders, litterly cheating to us
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Asraar
(@Asraarind) reported
@ACTFibernet what do you have a customer support team for if all they do is repeat what you say and type it out in whatever **** system that nobody takes action on!?
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Vivek gaur
(@Vivekgaur20) reported
@ACTFibernet Playing games now, Name of the game is '48Hours'. I don't wanted to say this but yes, this is the worst service in our Silicon Valley. Told me 48hours ago the services will be active, now again they want 48hours, what reasons can you have now? It's not Raining!!
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Nisheed Rehman
(@NisheedRehman) reported
@ACTFibernet internet at my place has been down for more than 24 hours. I was told that it will get resolved by 9am today. It is still not working and you guys didn't have the minimum courtesy to inform me about the delay. Can you resolve my internet issue ASAP?
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pc
(@pcrb4u) reported
@ACTFibernet I have requested for new connection on 01-06-2021.they told to pay the amount and complete the signup process and the connection, and I have done all on June 1st itself but till today I didn't get the connection Customer centre ticket Number: SR410157846366127