ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Ahmedabad, Chennai, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Wi-fi	7 hours ago
Chhindwāra	Internet	2 days ago
Ahmedabad	Internet	2 days ago
Chennai	Wi-fi	2 days ago
Hyderabad	E-mail	2 days ago
Chhindwāra	Wi-fi	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prajwal P (@theprajwalp3722) reported 3 minutes ago

  @ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.

• 
  Irshad (@irshu2) reported 6 minutes ago

  @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

• 
  MJ (@martiinwrites) reported 7 minutes ago

  @ACTFibernet Can you give phone number to contact ? Customer care number is not working.. call keeps getting failed..

• 
  sourav purohit (@souravpurohit) reported 8 minutes ago

  @ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.

• 
  Justaname (@Chaitali2608) reported 10 minutes ago

  There has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet

• 
  krishna (@krishna7unique) reported 12 minutes ago

  @ACTFibernet Please cancel my subscription and refund complete money to source account. I don't want your service @ACTFibernet @ACTBangalore

• 
  Shubha (@shubha_a5) reported 12 minutes ago

  @ACTFibernet No use of highlighting, no resolution yet

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 12 minutes ago

  @ACTFibernet I am getting only the update not the resolution.

• 
  Mohammad suleman (@Mohammadsu19391) reported 14 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  G.B (@BerwalGorav) reported 14 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Literally the worst customer service ever

• 
  bro (@spacellp123) reported 19 minutes ago

  @ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it

• 
  Arun (@ArunachalaRaman) reported 19 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  Ramjee Madina (@ramjee_rm) reported 20 minutes ago

  @ACTFibernet When I will get resolution

• 
  shambhu (@shambushandilya) reported 22 minutes ago

  @ACTFibernet Okay, so for a month it worked and now again since yesterday no internet in my area, not just me but few of other people as well who uses act. Last time it took 12 days to fix, and we didn't changed the ISP. This time I'm not sure how much more it is going to take.

• 
  Abhishek Kothari (@DatsAbk) reported 24 minutes ago

  @ACTFibernet The internet is down again - third time in 3 days! The tickets are being closed without any compensation for the downtime or a proper resolution!

• 
  Yuvaraja (@Yuvanames) reported 28 minutes ago

  @ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription

• 
  nithitsuki.com (@nithitsuki) reported 30 minutes ago

  @adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs

• 
  Hemanth (@Hem2k) reported 33 minutes ago

  Facing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet

• 
  Sanjay Debnath (@sanjaydebnath86) reported 39 minutes ago

  @ACTFibernet We r nt getting any hlp 4m ur technicns. Evn thy r nt bothring for cust pain. Hw we will continue office without intrnt access? It is hppning evry couple of days but no permnt solns provided yet. Intead of drgging d issue. Ur technicns r also g8 they r alwys giving new reasns.

• 
  Satadru Deb (@1400MicroGrams) reported 43 minutes ago

  I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

• 
  abhishek sharma (@abhisheku73) reported 43 minutes ago

  It's better to get a new service provider.... @ACTFibernet is use less, i had two connection with them despite that they were not able to shift my connection in over 2weeks... @JM_Scindia @DoT_India do something there are 1000s of complaints

• 
  Vivek నాళ్ళ (@NallaVivek) reported 44 minutes ago

  @ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra

• 
  Mahesh (@Mahesh_arepally) reported 45 minutes ago

  Hey @ACTFibernet it’s not been a month and we’re back with WiFi issues again. SR10181209256044 complaint has been raised but we’re trying to contact local ground level staff but no response from them. If this doesn’t resolve ASAP we’ll plan to terminate

• 
  Mohammad suleman (@Mohammadsu19391) reported 47 minutes ago

  @chennaiactfiber @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Avi (@Keystone2Trade) reported 49 minutes ago

  @ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.

• 
  Sachit Bhat (@SachitRidesAway) reported 51 minutes ago

  @jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore

• 
  Sampath PSPK (@SampathPSPK_) reported 55 minutes ago

  @ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.

• 
  Sampath PSPK (@SampathPSPK_) reported 55 minutes ago

  @ACTFibernet Where is your resolution? Still no update. Worst response by your executives. They promised the new connection will be installed yesterday for sure. Still not resolved. They are saying another 24 hours. It's totally fraud. Get it done this evening or just refund the money back.

• 
  sanjay bajaj (@iiirdi) reported 58 minutes ago

  @Airtel_Presence @JioCare @ACTFibernet In case of internet down how much time it takes you to restore services let me know as need to take a call on good service provider #CustomerSupport #CustomerExperience

• 
  Abhijit Pal (@Abhijit_Pal) reported 1 hour ago

  @ACTFibernet Lol. My connection is down for 3 days, nobody is fixing and you post this to convince. What a joke! SR10181172156854