ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Kanpur, Chennai, Coimbatore, Chhindwāra, Bengaluru, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Delhi, Kolkata, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 4 hours ago |
|
Kanpur
|
Internet | 15 hours ago |
|
Chennai
|
Total Blackout | 1 day ago |
|
Chennai
|
Internet | 2 days ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.
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SS (@Sunshine_Soniya) reported@ACTFibernet ETA shows by 9 pm today however I am told they will see the issue and if not resolved today, they will come in the morning. What were you doing after I raised the ticket for 6 hours?
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karthik (@karthikraoul) reported@ACTFibernet Hi team, i am seeing in my bill atonal 118 rs for late which happened due to app issue. Could please help me on that
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S S Chandran (@SSChandran82) reported@ACTFibernet I requested a callback this morning at 11:00 AM regarding frequent internet issues. Your support executive told, i will receive a call within two hours. It has now been 17:53pm, and I still have not received a call. Still internet issue not resolved.
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Madhu (@Sudhana2302) reportedHelp @ACTFibernet
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Sravan Kumar Pilla (@casravankp) reported@ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +
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Maheshwaran R (@MahezwaranR) reported@ACTFibernet Original amt of 290 rupees when I called the help desk of your team. Very worst behaviour by your team and I need a solution immediately for this issue.
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KALPANA (@kmkalpana2000) reported@ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!
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N. Ramakrishnan (@nramki_Madras) reported.ACT, your customer service IVR is lousy. I have tried lodging a complaint about wifi at home and the recorded voice says it is working. Internet down for nearly four hours. No response yet. @ACTFibernet
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet What is your preferred course of action at this time? We have again failed to meet the ETR and change the ETR third time. This marks the second day without internet. Kindly terminate my connection and process a refund for the amount paid.
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Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reportedDear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???
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rajath salian (@salian_rajath) reported@ACTFibernet Unfortunately I have been hearing this same statement being made by your customer care executives as well but there is no resolution thus far that has proven satisfactory. Either your team delivers the service for which I paid or received fund the money that I have paid
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Satadru Deb (@1400MicroGrams) reportedI never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.
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bro (@spacellp123) reported@ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it
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Pawan Kumar Ram (@pawan_wind17) reported@ACTFibernet Because of the extremely poor experience and the unprofessional handling of my request, I have asked for the cancellation of my new connection under Complaint No. SR10281329567325. Please confirm when I will receive a full refund of the amount I paid.
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MOHANA PRIYA (@mohanapriyare) reported@ACTFibernet @ACTFibernet the main problem is your technician is not all visiting theplace atelast once planned to switch over to other network this tome and wont pay for this month
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet @ACTFibernet installed defective product Your executive assured me the defective product would be fixed the very next day. It's been a week, there's still no resolution, and I'm still being charged. Is filing another grievance the only way to get this resolved? #broadband
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Deltaowlfx (@deltawolfx) reported@ACTFibernet this is 5th time in 2 month that Internet is stopped working how pathetic your service is where should i complain or what to do should I remove the connection if you don’t have time to fix the issue?
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jayashree lakshmanan (@JLakshmanan) reported@ACTFibernet 9445125725 The internet connection was restored in the morning. But again there are issues now. I am raising a ticket here as the app is not working
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Nicebro (@itzdamu) reported@ACTFibernet My service request number SR10381378872664. Internet is disconnected for more than 24 hours. No response from customer care. Act very poor service
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Yuvaraja (@Yuvanames) reported@ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”
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Zodiac 🔱 (@Zodiac__15) reported@Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!
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Kaushik C S (@cskaushik88) reported@ACTFibernet You can only be SORRY and not do anything about it. Ridiculous service. No point of escalation as well
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mamidimanikant (@mamidi09) reportedDisappointed with @ACTFibernet service today. Technician was unqualified and spoke very rudely. Requesting an experienced technician to resolve Ticket
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Camp David (@campdavid2012ad) reportedMy ACT connection have constant connectivity issues and this has been ongoing for some time now, they lure you basis fake promises and leave you stranded,when you call out for help, thier staff are impolite and hurl abuses @ACTFibernet @TRAI @Suhelseth
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srikanth rompally (@srikanthro38805) reportedWorst service please refund my amount @ACTFibernet
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Shrikanth Bharadwaj (@shrikanth607) reported@ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch
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srikanth rompally (@srikanthro38805) reportedBig shameful to handle to resolve issues please refund my amount @sangareddy @ACTFibernet
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Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported@ACTFibernet Dear ACT, Do we seriously have technicians for resolving the issues or is it like internet working based on luck of the user ??? As it is like if internet works then it works if it's not working let it be till it works 😔
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Mohammed Ansar 🇮🇳 محمد أنصار (@Ansar4594) reported@Actfibernet from past 24 hrs my wifi is not working I had a complaint in customer care and they said It will process as soon As possible my complaint number is : SR10181407555464. Req. You kindly restore my wifi connection asap. every month I am facing disconnection problem.