ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Visakhapatnam, Bengaluru, New Delhi, Hyderabad, Chhindwāra, Kallakkurichchi, Coimbatore, Chennai, Delhi, Pune, Guntur, Nellore, Mumbai, Kolkata, and Lucknow.

City	Problem Type	Report Time
Visakhapatnam	Wi-fi	10 hours ago
Bengaluru	Wi-fi	11 hours ago
New Delhi	Internet	16 hours ago
Hyderabad	Internet	1 day ago
Chhindwāra	Internet	1 day ago
Kallakkurichchi	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Janani (@njan85) reported 5 minutes ago

  @ACTFibernet When are you going to fix the issue that’s now running in third day with ETA revised by default for third time without any update. Just fooling customers by saying fastest broadband but doesn’t have the resources to fix issues. One of the worst service provider

• 
  Sailesh Damani (@sailesh_damani) reported 6 minutes ago

  @ACTFibernet ACCOUNT No : 102015011772 I had opted for 3 months billing only for router. It should be back to monthly billing now. I am getting notifications that it will be 3 months billing. This is not acceptable. When I try to raise an issue via your bot it is not working

• 
  The Panda (@The_Cric_Panda) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD We are struggling with your pathetic service from the last 3 weeks. Every single week we faced issues. The response from your support team is pathetic. They don’t send any technician. The same issue is occurring time and again, and it seems you don’t

• 
  Balaji Swaminathan (@BalajiSwaminat) reported 14 minutes ago

  @ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.

• 
  Maya Bharani (@bharani77492) reported 16 minutes ago

  @ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport

• 
  Doozie (@doozudoesit) reported 17 minutes ago

  @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

• 
  eva (@evabuilds) reported 17 minutes ago

  unfortunately I paid for 6 month plan😭 I hope big twt acc can repost/comment on this tagging @ACTFibernet , would help a lot tbh

• 
  Manish Aggarwal (@ManishAggarwa11) reported 18 minutes ago

  @ACTFibernet You want to say that you will not issue/activate connection without payment but with renew them without the consent of the connection holder and ask for payment. Don't you think it's totally injustice

• 
  Mridul Modi 🔆 (@mridulmodii) reported 19 minutes ago

  @ACTFibernet Just tell me do you provide brand new remote replacement? As your service guy provided old remote in the name of replacement.

• 
  Rahul Panda (@rahuulpanda) reported 29 minutes ago

  @ACTFibernet @rishdxtp Hi @ACTFibernet do we have any updates on this SR. While I do understand that issues could arise at times, but repetitive issues with your network or services raises questions on the trustworthiness and quality of service. Further, I advise escalated support to look as this case.

• 
  Suman Kumar (@sumanpsk) reported 29 minutes ago

  @ACTFibernet your service sucks

• 
  Pavan (@pavanamar554) reported 31 minutes ago

  101012111304. Deepthisree nagar road no 27 every month internet issue why and what is happening. We have 5 connections in one apartment and suddenly today after 6 pm internet issue. Some work done at one pole and we don't have internet now. @ACTFibernet

• 
  Srijan Majumdar (@Elite_Raven1159) reported 33 minutes ago

  @ACTFibernet my internet is inactive for the past 2 days. I have raised 4 separate complaints already, and your field team keeps closing the tickets without a permanent fix. Please assign a senior technician immediately. Account Number: 102724635446

• 
  Gajendra (@gajendrajena) reported 35 minutes ago

  Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

• 
  nobody (@yudish_dsy) reported 35 minutes ago

  @ACTFibernet @ACTFibernet the issue persists. Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

• 
  Vansh (@vansh_bajaj11) reported 39 minutes ago

  @ACTFibernet no Internet since the last 21 hours no update provided by the team ticket is open or no action is being taken did not receive any call from the company worst service ever will never ever recommend ACT to anyone

• 
  Deepa Vasudevan (@dvasusg) reported 39 minutes ago

  @ACTFibernet more than 2 days of repeated complaints and internet is not working. My aged parents are tired of calling and registering complaints. ticket number SR10881838631024. This has been going on for months. Can this be escalated pls?

• 
  Pallavi Dutta (@pallavi_dutta1) reported 42 minutes ago

  @ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?

• 
  Sai kumar (@asaikk) reported 45 minutes ago

  Hey @ACTFibernet Highly frustrated with your service. Internet speeds are constantly fluctuating, and the signal drops entirely at times. To make it worse, my support ticket was closed without any intimation. I need a fast resolution! Ticket: [SR10581829926764]

• 
  Singh Ranbeer (@socialevil2002) reported 45 minutes ago

  Don't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!

• 
  aji l mera (@MaalGaaadi) reported 48 minutes ago

  @ACTFibernet You Guys are the worst ISP in Bangalore especially Whitefield area. No response on my ticket and your so called technical team is not responding. Resolve this or I will be removing ACT from my flat and the whole apartment.

• 
  Venky (@Venky2120) reported 53 minutes ago

  Really a bad experience with Act Fibernet. facing an issue from 22 aug 2026.The support guy said it is router issue so I have bought a new router and it turned out to be a issue with act internally. From then the technician will never help and extending from 4 days @ACTFibernet

• 
  SPR (@SprEinfach) reported 57 minutes ago

  @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

• 
  Aman Kumar (@locate_aman) reported 58 minutes ago

  @ACTFibernet @ACTFibernet please cancel my connection and process refund which should also compensate 3 days of downtime.

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 58 minutes ago

  @ACTFibernet Please see I have posted before 2 days and 5 days with the same issue. when it starts raining late at night, the Internet stops working. Pitty on the services you are providing

• 
  Sanatana (@sanatana57) reported 59 minutes ago

  I want I my money back soon, so that I can switch to @ACTFibernet . Atleast they provide the routers which has inbuild VPN support.

• 
  Kumar Panda (@Chumankp) reported 60 minutes ago

  @Airtel_Presence @airte Also this building phase 3 having 96 flat. If you want miss 96 customer by pushing airfiber. We are happy le move with @ACTFibernet So they already provided fiber connection to same building.

• 
  Venkatesh Sridhar (@OfficiallyVenky) reported 1 hour ago

  @ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet

• 
  Pixel Myst (@Saraths_Here) reported 1 hour ago

  @ACTFibernet need your help in getting call back. I have raised a request for shifting connection from chennai to bengaluru. Till now no one contacted me. I raised the request on August 27 - 7558861466

• 
  Haiku (@riceofsushi) reported 1 hour ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence