ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Vijayawada, Visakhapatnam, Chhindwāra, Chennai, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, and New Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 2 hours ago |
|
Bengaluru
|
Wi-fi | 19 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Vijayawada
|
Internet | 1 day ago |
|
Bengaluru
|
Wi-fi | 1 day ago |
|
Visakhapatnam
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Yoh (@venith_k99094) reported@ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664
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Aakash kumar Puri (@aakashkumarpur1) reported@ACTFibernet No update till now! How pathetic can the service get? Resolution time was april 22nd and today is??? And you folks are still not making progress or efforts to resolve!
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Ayush Somani (@TheAyushSomani) reported@ACTFibernet My ACT Fibernet internet is down for the 4th time in the last 2 weeks (down the whole day and night) Here are my support tickets: SR11880193819394 (current) SR11880091697404 SR11879990828574 SR11879958459404 ACT is the worst internet provider I have ever used.
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OG (@ravi_bhat10) reported@ACTFibernet @ACTFibernet still awaiting for your response. It's been more than 24hours since this issue occurred and I haven't heard back anything from technicians.
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Mirror (@dezendev) reported@ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,
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iAnamika (@iAnamika_vibes) reported@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
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Harsh D Ranjan (@HarshDRanjan1) reported@deathflash_xyz @ACTFibernet They take 3 hours to just start your connected after installation super slow response
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Mridul Singh Rajawat (@mridul_rajawat) reported@ACTFibernet Seems like everyone is facing a very pathetic experience and seeing the same I'm also not going to continue forward with ACT and terminate the connection.
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet Hi, my internet has stopped working right when i was doing something critical. SR10180119284154 is raised but no one is responding on the customer care number to expedite the fix
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Ajay Verma (@vajay09101988) reported@ACTFibernet ,@ACTFibernetHYD I need a solution to this as your tech team said if I am upgrading to 100 mbs with dual band router I will get connectivity but still I am having the same issues, take your router back I am not going to pay the bill.
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Proud Indian - contribute for change (@Indiavictimhome) reported@ACTFibernet Residents of Sarovar Zenith facing internet issues... Srinivas not reachable... Very poor service. Call registered... What should customer do ???
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Avinash jha (@Er_Avinashjha) reportedHi @ACTFibernet this is regarding my request SR10280004314794. It’s been over 5 days with no internet since 29th April. Every day I’m told “24 hours,” but there’s no resolution. If you’re unable to fix it, please be transparent. Very disappointing service—not recommended.
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet @KunalVijay40479 Very fraud @ACTFibernet service providers never recommend anyone for the Act Internet. I am facing a similar issue but no one is addressing it .
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M D S R (@Mudassi71375896) reported@ACTFibernet Internet issue resolved with changing new Modem, With changing new Modem All The System Network has lost The Connection, and Your Person Harish informed me that He will resolve this problem, and inform your IT department Team Resolve this , but Mr Harish not Responding.
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R G Shubham (@RGShubham2712) reported@ACTFibernet It’s high time you guys start focusing on service instead of sales. My internet has been frequently facing downtime and it's been more than 15 hours, no one has called me or resolved the issue.The calls(12 since morning) that I get is for plan renewal due this month.
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Arun Bhola (@arunbhola1993) reportedI am not receiving internet from the last 24 hours and engineer is not working, I have not received any call for resolution. I made a call at office, worker says it will be fixed but when don't know. This is ticket no SR1180093955874 @ACTFibernet pls resolve ASAP.
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Vivek kumar (@Vivek_vikki9) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD fraud network providers always loot the people. Their employees in the Hyderabad area are so negligible, such a worst service provider. Do you want me to take the legal action on you guys ?? Such a worst people working in ACT
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Avinash jha (@Er_Avinashjha) reportedHi @ACTFibernet this is regarding my request SR10280004314794. It’s been over 5 days with no internet since 29th April. Every day I’m told “24 hours,” but there’s no resolution. If you’re unable to fix it, please be transparent. Very disappointing service—not recommended.
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Rag Ani (@raga1921) reported@ACTFibernet Well yr reply is too standard to reduce d problem at user end. ACT neither seems to hv a plan to resolve the issue faced nor d intent to address d issues raised. Well such empty apologies are pointless & carry no weight of serious intent to make a customer experience better.
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Vikram (@edukulavikram) reportedPost #2 @ACTFibernet @ACTFibernetHYD I have called Cust care 4 times, there have been no response. Very frustrating and poor service.
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Suchit Mishra (@SuchitMish35454) reportedACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! @ACTFibernet #Lucknow #ConsumerCourt #BadService
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in this week. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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M D S R (@Mudassi71375896) reported@ACTFibernet Dear @ACTFibernet I'm going to disconnect your service from now, if I'm not getting a solution within 1 hour, Because of irresponsible behaviour and services.
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)
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v bhavana (@vbhavana8123) reported@ACTFibernet One of the worst services ever
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आचार्यचरणदर्शनाकांक्षी (@srinimani52) reported@ACTFibernet day 8 without internet . Everytime we try to call the customer care, it doesn't help. Do you intend to correct the issue? I've been spending daily going to office because of your negligence. Worst service ever No- sr10280017875264
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Sarat Raj (@SaratDasari) reported@ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented
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Tribbiani (@Chandler_Trib) reported@ACTFibernet Extremely disappointed with the irresponsible service from @ACT_Issues. After a week of "24-hour" installation promises, a technician just informed me it'll take another 2 days. Your customer care team seems to have zero visibility into reality. Do better.
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MayaRao (@MayaRao) reported@ACTFibernet Your connection has been down since the 29th. Nobody is able to give an accurate time when it will be fixed. The ETR on the app is unreliable and elastic. @BangaloreTimes1 @DeccanHerald