ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Coimbatore, Chennai, Hyderabad, Bengaluru, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Internet | |
| Coimbatore |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Varsha
(@Varsha20501616) reported
@actfibernet complaint ticket# SR10155769616092, Why is it a regular occurence for act to have internet switch issues in this area(Gachibowli Telecom Nagar 500032) , and why is it that everytime the resolution ETA is 24hrs? especially on weekdays which is a challenge for WFH?
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet the worst leading ISP in the country who lies and never ever ever resolve the ticket in the given estimated time the WORST SERVICE PROVIDER THE WORST
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P4WAN
(@mc_grit) reported
@ACTFibernet @nirmalnehru2 I have registered a complaint as well. My internet has not worked for almost a day now. This is horrible service.
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Sanmati Jain
(@meSanmatiJain) reported
There customer support keep asking for four hour more, one hour more. @ACTFibernet
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Melwyn Williams
(@melwyn_williams) reported
@ACTFibernet I’ve discontinued my subscription from May2020 and I’ve been getting calls from your executives very rudely demanding me for dues for December2020. How does that make any sense? How do you continue to send invoices to a customer who’s not using your service?
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Ramasubramanian
(@ramastweet) reported
@ACTFibernet The agents don't have courtesy to look into the issue and atleasst respond... This is very bad and even now no one contacted. RIDICULOUS SERVICE... I will never refer anyone to ACT again If possible please return my money paid for two connections I will go to someother network.
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Kabir Khan
(@im_kabirkhan) reported
@ACTFibernet I have called the customer service for 3 times now and you guys are disconnecting the call everytime. This is not a service expected from an ISP. Where can I escalate this?
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Samuel Ebenezer
(@iamsamuel46) reported
@ACTFibernet Yet another act of ignorance and a reason to say why ACT is all about glamourous ads alone and nothing interms of service stability, customer service, unless the customer yells at the top of their voice in a social media forum like this.
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S Manoj Kumar
(@SManojK71861544) reported
My account number 101389764942 Agentson call are missguiding with wrong information. I haven't seen such a worst customersupport throughout my lifetime.A 30emails,5supervisor calland 50callswith agents so far but still issue didn't resolved.Can't trust ACT Internet @ACTFibernet
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Arvind
(@arv_ind) reported
@ACTFibernet Internet down again from morning and no updates yet! Can you please act on this one bit quick?
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Robinson
(@RobinsonSushil) reported
@ACTFibernet Yes, please resolve the issue ASAP...
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MrBeatLust
(@MrBeatLust) reported
@ACTFibernet I am seriously getting no help from your customer service :(
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Mujtaba Irfan
(@MujtabaIrfan) reported
@ACTFibernet @ACTFibernetHYD ok so this beyond acceptable now ! So your person comes hone and makes me buy a God Damn new router despite of me telling him that it’s not the router but the internet ! And guess what I still don’t have internet connection !!
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Kabir Khan
(@im_kabirkhan) reported
@ACTFibernet When can I expect this? In 3 days, for almost 2 days I've been suffering without an internet service.
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AV
(@SeinAndZeit) reported
@ACTFibernet Hello, need some help
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Nish
(@Donteatmyfood1) reported
@ACTFibernet It worked for one day. It's back to not working again. @ACTFibernet
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Vaibhav agarwal
(@Vaibhvagarwal) reported
@ACTFibernet Arrange the call at the earliest. Because till now whatever your customer care executives have told me isn't being done. I hope this time you rely on what you say.
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Manish Kumar Saini
(@ManishK68993414) reported
@ACTFibernet This is not right way to do the bisiness and this is not business ethics. Aap log sirf yaha reply karte h customer Ki problem ka koi dark nahi padta aap logo ko
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kelvin
(@kelvin96928990) reported
@meSanmatiJain @ACTFibernet I have similar issues was also suspended out and I was confused i thought I have lost my account my account my wife referred me to cybe_recovery_cyber on Instagram he help me to recover my account
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Chinmaya M
(@chinmaya_m) reported
@ACTFibernet Thank you for all the support... My issue is still unresolved, will raise a request to disconnect the connection. Hopeless service and support!
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Aisurya Mishra
(@AisuryaMishra1) reported
We are even ready to settle for less and are accepting to give us Ethernet right now, and have raised ticket thrice for the same, but ur executive have closed the ticket as resolved without even informing us all the time, this is pathetic service @ACTFibernet
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S Manoj Kumar
(@SManojK71861544) reported
@ACTFibernet My account number 101389764942 Agents on call are missguiding with wrong information . I haven't seen such a worst customer support throughout my lifetime.A 30 emails,5 supervisor call and 50callswith agents so far but still issue didn't resolved. Can't trust on ACT Internet.
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Aisurya Mishra
(@AisuryaMishra1) reported
If U keep doing this disgusting customer support always, we will shift to @JioCare once it comes to our location in the near future @ACTFibernet
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S Manoj Kumar
(@SManojK71861544) reported
My account Phone number:9550778918 It has been a month now and I have not received the refund amount yet.I have reached your customer support But no one turned up on my issueHow disastrous it could be when my refund was supposed to be done on April 7.@ACTFibernet @ACTFibernetHYD
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smaran kumar
(@smaran909) reported
@ACTFibernet @ACTFibernet According to your serviceman logic. If there is an issue across the city, then I need not to worry much. You guys are working with bunch of idiots. And Im the no.1 IDIOT to choose this network.
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Sanmati Jain
(@meSanmatiJain) reported
Even I message them 4 days ago on Twitter. Very bad experience. @ACTFibernet
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Mujtaba Irfan
(@MujtabaIrfan) reported
@ACTFibernet @ACTFibernetHYD you are losing a 6 year old customer ! Thanks to your bad attitude and Bad customer service ! @airtelindia do you guys have some one that can actual call and values a customer ?
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet You all are just going worse day by day just worst lying that's what you all do that's all every second day you give problems to your customers every freaking second day
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Sanmati Jain
(@meSanmatiJain) reported
Your customer executive told me that I have 15 days for payment when I ask them to change my plan. Still my account get suspended, even after assurances from your side. Neither you change my plan to monthly even after 36 hours. Now asking me to pay for 6 month plan. @ACTFibernet
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet The WORST SERVICE PROVIDER