ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 1 hour ago |
|
Chhindwāra
|
Internet | 3 hours ago |
|
Hyderabad
|
Internet | 4 hours ago |
|
Chhindwāra
|
Internet | 7 hours ago |
|
Chhindwāra
|
Total Blackout | 7 hours ago |
|
Chhindwāra
|
Wi-fi | 9 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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prasant sharma (@prashantvats_px) reported@ACTFibernet @grok please record this service from @ACTFibernet
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vikas kumar (@vikas_612) reported@ACTFibernet Urgent escalation. Internet is down and office work is affected. Customer care keeps asking us to open new tickets instead of resolving the existing complaint. Ticket No: SR10280406243134 Please resolve this immediately.
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Suresh S (@sureshseshadri1) reportedWorst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
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sugamgandhi (@honestsugam) reported@ACTFibernet my connections are removed. I had places request to change ownership not to disconnect. Also app is not working since 2 hours. Otp error. How can i reach you
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Ananth vedantam (@AnanthVedantam) reported@ACTFibernet I need the reconnection ticket to be actioned. I have allowed your team to install the Ariel wiring installation set up on our property and was promised a free connection for our society’s CCTV security surveillance. Been 2 months now and no resolution.
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🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported@ACTFibernet More then 24 hr passed still internet not working SR11080460541844 No response from anyone , chatbot is the worst, no solution
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avijeet kumar (@avidno1) reported@ACTFibernet No resolution yet. This is frustrating.
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles?
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Jayanth K (@JayanthKarri111) reported@ACTFibernet No internet for 72+ hours! Fully paid account, yet losing service days. Customer care and the assigned technician are completely ignoring my calls. Fix this immediately! Account: 106782536494 Ticket: SR 1068039642664 #ACTFibernet #ConsumerComplaint @TRAI
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Thamizhan (@ImThamizha) reportedSR10380451034251 @ACTFibernet Calls made to customer care gets disconnected, Refund not getting processed for 30 days, No links are sent to me but custome care says I dont not use the link.. No supervisor calls back!! So what's the solution now ?
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Pranav K (@_pranavkrishna) reportedRaised a broadband shifting request with ACT Broadband (SR10380427864365), but there has been no technician visit. Need the connection to be activated urgently today, else I will have to consider switching to another provider. @ACTFibernet Requesting immediate support
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avijeet kumar (@avidno1) reported@ACTFibernet This is day 2 and no resolution yet. You guys even working to fix this?
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ASHIK AHMED (@ashikahmed22) reported@ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side
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🚩Rajesh (@rajeshsah87) reported@Airtel_Presence @ACTFibernet let's wait till tomorrow, if the issue gets resolved its ok or else I would like to avail your service.
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karthik gudala (@KarthikGudala) reportedDisappointed with @ACTFibernet lately. Been a loyal customer for 7 years with limited issues, but the last 2 weeks have been a struggle with slow internet spds. The team only resolves it temporarily when I prompt them. Need a perm fix ASAP. Acc No: 101313095979 @TRAI
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD Complaint No: SR10180476603804 My internet has been down since the night of the 28th. You promised it would be fixed by 1 PM on the 29th, then changed it to 6:30 PM. I called and explained that I had urgent work, and your team assured me the ticket
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PJ (@Prateek90621286) reported@ACTFibernet I have sent my details to you. The technician conveniently reinstalled my connection to a place where it doesn't provide internet even in half of my house. My complaint is to relocate it or cut my connection so that I can go with Airtel instead.
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Kevin lians (@Conroy5751433) reportedInternet not working for 3 days SR10380426219274 @ACTFibernet @ACT_Issues
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shashank (@batkix) reported@ACTFibernetHYD is highly unreliable. In just 1 month, I’ve raised 10+ complaints for frequent disconnections. Internet drops daily and needs router restart every time. Paid for a 1-year plan but service is unusable Pathetic. Requesting disconnection + refund @ACTFibernet @TRAI
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ryshab (@ryshab07) reported@ACTFibernet I have purchased a connection yesterday & the installation was scheduled for today 9-1 am, but there is no contact and no response yet, during payment you chase continuously and when actual service, you disappear !@jagograhakjago help.
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Subhajit Saha (@RonSaha) reported@ACTFibernet @ACTFibernet Why the person who is responsible for repairing is disconnecting calls. Is this a way you treat customer. If he is not repairing, kindly appoint somebody else.
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService
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Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet It appears that the assigned personnel r not working on this matter, ur staff is unresponsive to calls. This is unsatisfactory. I am now considering to change internet . In next my msg, I will include other internet providers in this discussion to view their plans.
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Next person (@vilipix) reported@ACTFibernet literally haven't gotten update on my ticket for last 5 days no help from anyone wtf is this service ???? guess only way left now is consumer court... fraud company with 0 after sales service
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Suresh Abs (@abs_suresh) reportedHello @ACTFibernet @FiberAct Internet is not working for last 3 days and assigned engineer not picking the call, tried more then 50 times. Worst service. Ticket# - SR10380421311224
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Next person (@vilipix) reported@ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles? This is the 4th time my ticket has been closed with no concent from me. No solution. It's the same damn issue.
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Sachin M🇮🇳 (@SachinMaheswary) reported@ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.
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Anilesh Soni (@ANILESHSONI) reported@ACTFibernet @ACT_Issues Its been just 25 days I got new connection and started facing connection issues intermittently. Raised ticket but no one cares. Need solution asap