ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Visakhapatnam, Hyderabad, Chhindwāra, Coimbatore, Chennai, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 6 hours ago |
|
Visakhapatnam
|
Internet | 16 hours ago |
|
Hyderabad
|
Wi-fi | 22 hours ago |
|
Chhindwāra
|
Internet | 3 days ago |
|
Coimbatore
|
Internet | 3 days ago |
|
Hyderabad
|
Internet | 4 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit (@ankit_sahoo397) reported@ACTFibernet Absolutely pathetic service! Paid ₹1749 for a new connection 4 days ago. Feasibility done, but zero progress. Tech says "not my job," sales rep ghosts my calls, & customer care feeds me daily lies. Is this how you treat new customers? Fix this NOW! Acc: 101796641414
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Suresh (@IMSuresh_Dreams) reported@PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)
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Killer whale (@killer_whale6) reportedDay 4 of @ACTFibernet holding my ₹3932 refund (SR10279747451781) after trying to install a commercial distribution box onto my private property without prior disclosure.Official NCH Consumer complaint filed (Docket #9085977).@TRAI @jagograhakjago look into these predatory delays
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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user636811 (@user21098) reported@ACTFibernet Same is being told since last 10 days, and your team clearly denied it today on call. Then why is wrong info being shared here I have already told to cancel and refund my money
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Vivek (@Vivek9433554001) reported@ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).
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user636811 (@user21098) reported@ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.
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Harsh Vardhan Ladha (@harshvladha) reportedExtremely worse service by @ACTFibernet Its been two weeks since i requested to shift connection, now its been 3 days for requesting disconnection. They are not working
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Suhail Manzoor (@OyeImSuhail) reported@ACTFibernet Ticket was closed without any response or resolution
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Killer whale (@killer_whale6) reportedDay 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
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Vivek Ponnada (@VivekPonna50579) reported@ACTFibernet @FiberAct most worst service I am facing from this
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet so pathetic start with your service Sales and engineers promised that by Sunday the fibre will be ready and now it is getting delayed and I need to cancel and refund immediately
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X MAX GAMING (@MariyamBeg55697) reportedExtremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD
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Vinay Kulkarni (@vinkulkarni83) reported@ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)
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Ankit (@ankit_sahoo397) reported@ACTFibernet @ACTFibernet Day 6, Still no internet, still no ETA, and now you are ignoring my replies. Is WO101796642411 an actual work order or just a fake number to buy time? Do I need to cancel this and ask for a refund, or is someone actually showing up today?
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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R K Malhotra (@rkmalh1956) reported@ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.
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saketh🏹 (@Sakethhhh) reported@gayatri008_16 @ACTFibernet will they decrease the bill if there’s no internet because of any issue on their end
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manuvachanam (@manuvachanam) reported@ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!
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Bikash Rana (@BikashRana101) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD Your Internet is not working again. It was off the whole night last week. Today it’s gone again.
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AK Singh (@AKSingh42544383) reportedHi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.
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ನಿನಾದ | निनाद | Ninaada (@ninaada) reported@ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet @ACTFibernet not required I have already called your customer care and canceled and asked to refund Pathetic experience being my first experience
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Gangadhar (@gangadhar8055) reported@ACTFibernet @ACTFibernetHYD Really disappointed with ACT. Internet is not working properly despite raising multiple complaints about buffering and slow speed, and the issue is still not resolved. The only suggestion is to restart the router,but that hasn’t fixed anything.
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sp-pawanist🥸🍁🤑 (@SPtweetsss) reported@ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡
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Rasamalai😊😍 (@BeingHarsh4u) reported@gayatri008_16 @ACTFibernet This is happening for me regularly if connection goes at 2 PM IST they are resolving it next day! pathetic service
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Ram kesari (@Mahendrare81376) reportedHey @ACTFibernet SR10279711231094 My Internet is not working since mid night. How am I supposed to work? Please fix urgently.