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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 67% Internet (67%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, and Visakhapatnam.

CityProblem TypeReport Time
Bengaluru Total Blackout 2 hours ago
Hyderabad Wi-fi 6 hours ago
Hyderabad Internet 11 hours ago
Chennai Internet 24 hours ago
Bengaluru Internet 1 day ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • VenkatGundasu98
    Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported

    Dear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet Based on my experience, I cannot recommend ACT Fibernet to anyone. If this is how they treat customers who have already paid for their service, think twice before choosing ACT. I hope no one else has to go through such an experience. #ACTFibernet #PoorCustomerService #Broadband

  • ravishbhambore
    Ravish (@ravishbhambore) reported

    @ACTFibernet Your connection is down every second day and afternoon. Temporary fixes don't work. Ticket SR10281177638534 is repeatedly serviced and closed and reopened.

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet SR10181172156854 was raised 3 days back. Called service engineer 7 times yesterday. Did not pick up the call. What service are you running?

  • Keystone2Trade
    Avi (@Keystone2Trade) reported

    @ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @ACTFibernet is useless.... Find a better service provider.... @DoT_India @JM_Scindia do something this? Does the Indian consumer have any voice or not?

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet Always worst services by act people. No doubt about this

  • Krishne34975677
    Krish 'Jack-Daniels' Banerjee (@Krishne34975677) reported

    @ACTFibernet Kindly escalate to your leadership. There is no call back from technician at all. I dont even know if he is working on the issue.

  • Chaitali2608
    Justaname (@Chaitali2608) reported

    There has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet

  • pawan_wind17
    Pawan Kumar Ram (@pawan_wind17) reported

    @ACTFibernet Because of the extremely poor experience and the unprofessional handling of my request, I have asked for the cancellation of my new connection under Complaint No. SR10281329567325. Please confirm when I will receive a full refund of the amount I paid.

  • ChandanKM_
    Chandan Kumar Mishra (@ChandanKM_) reported

    @ACTFibernet You're the worst service provider, you know that right ?

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet @ACTFibernet Please provide a proper explanation and resolution. Requesting the National Consumer Helpline (NCH) @nch1915 to kindly intervene and look into this matter. NCH Docket Number: 9760824

  • SubimolSen
    Debottirno Chowdhury (@SubimolSen) reported

    @ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

  • runthusiast
    Sachin Gogia (@runthusiast) reported

    @ACTFibernet Don’t reply like a bot and find a human who will do something to actually fix the issue.

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

  • sandeep_nethi
    Sandeep Nethi (@sandeep_nethi) reported

    @ACTFibernet @ACTFibernet raising tickets doesnt help,,,not resolved yet,,

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    @ACTFibernet EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. It has happend more than 5 times now - is there a solution or not. Everytime a guy comes, he says next time this won't happen. But same story. #bangalore and this time too your reply will come after ages.

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla

  • krishna7unique
    krishna (@krishna7unique) reported

    @ACTFibernet Please cancel my subscription and refund complete money to source account. I don't want your service @ACTFibernet @ACTBangalore

  • redblue2504
    Patrick.Bateman (@redblue2504) reported

    @ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.

  • redblue2504
    Patrick.Bateman (@redblue2504) reported

    @ACTFibernet I won't be available during installation hours tomorrow due to office commitments. Please look into this and help resolve it at the earliest. @ACTFibernet

  • Loga_70
    🐧 (@Loga_70) reported

    @Vaathiyaar_Offl @ACTFibernet Airtel best in customer service

  • Zodiac__15
    Zodiac 🔱 (@Zodiac__15) reported

    @Dharmic_Jana @ACTFibernet I cancelled their subscription back in 2023 Anna, absolute worst service. Airtel mosamna ivanunga athuku mela!

  • GaandaVision
    Ganda Maximoff (@GaandaVision) reported

    @BlueHawks110 @IndianGems_ @ACTFibernet ye bkl ka internet band hi sahi tha. At least he won’t **** all over the internet.

  • dabir
    P.D 𝕏 (@dabir) reported

    @JioCare Hey Folks, this is not technical issue. Your Finance system has deallocated the plan. They have to authorise it. If this issue is not resolved in 24 hours, I will obtain new connection from @ACTFibernet

  • srikanthro38805
    srikanth rompally (@srikanthro38805) reported

    Worst service please refund my amount @ACTFibernet

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    I recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet

  • al250849
    Alagappan Subramania (@al250849) reported

    @ACTFibernet we have raised yesterday that internet is not working !! Daily you guys changing the eta !! This is not fair !! You guys should have faster track system . If some issue it should why that happened and which area ? Changing eta alone will not resolve the issue team :(

  • srikanthro38805
    srikanth rompally (@srikanthro38805) reported

    Your time limit every time crossing iam face internet issue from last week there is no proper response it shame thing for @ACTFibernet