ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow and Uppiliyapuram.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rikhath Baig
(@Rikhath) reported
@dp_satish @ACTFibernet You haven't experienced the customer support from Jio Fiber yet. Took them 10 days to fix no Internet issue from the pole just outside my home in Blr
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ವರುಣ್
(@BlrVcm06) reported
@dp_satish @ACTFibernet Man!. BSNL is better in customer care than ACT
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Rajdeep Mitra
(@Rajdeep46661154) reported
@ACTFibernet Very pathetic service. I am not having internet since yesterday afternoon, even after raising a ticket they are not interested at all to resolve urgently. It has hampered 2 days of my work and still no Fueld engineer is assigned and no work started.
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Raghavendra
(@Raghave77980972) reported
@ACTFibernet Internet down since morning.. Only getting "English" responses. In these WFH days, please treat this as priority. Called customer service - DONE Created ticket - DONE Called local CSR - DONE ACT Fibernet Ticket no: SR10265545729194
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Vishal Goswamy 🇮🇳
(@vishgoswamy) reported
@ACTFibernet This has been your standard response for the one month but the issue is the same. #Hyderabad #actfiber
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Proud Indian🇮🇳
(@anirudharoutray) reported
@dp_satish @ACTFibernet That’s the worst question for ACT.
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Andrio Xavier
(@AndrioXavier) reported
@ACTFibernet Probably every service ticket raised getting closed without any resolution. Yesterday raised a request for plan change without any resolution, ticket is closed and I had to reopen the ticket again. Acct no-103541170622
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Nittin Singh
(@nittin_chambyal) reported
@ACTFibernet please try to discipline hathway ISP, and stop disturbing your ex-customers, I don't want any new plans from Hathaway, they have the worst service.
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nrv🇮🇳
(@iamnikhilrao) reported
@dp_satish @ACTFibernet Act fibernet is the most automated customer care . They resolve issues very quickly . Btw I am not a act employee or a bot
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Abraar Khan
(@AbraarKhanHyd) reported
from
Hyderabad, Telangana
Since 20th of last month i have complained and faced internet connectivity issue for more than 5 times, due to which there was no internet for approx more than 8 days altogether, i would like to know how will you compensate this? @ACTFibernet @ACTFibernetHYD y so much issues ?
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Andrio Xavier
(@AndrioXavier) reported
@ACTFibernet Even worst is customer care lady who I spoke to today afternoon. Totally arrogant way of talking when I explained my concern. You guys don't even have a trained staff who doesn't know how to talk to a customer.Very arrogant!
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Rajdeep Mitra
(@Rajdeep46661154) reported
@ACTFibernet Called customer care 3-4 times... they repeat the same statement with no new update. Agent named Mandrika or someone put me on hold for 10 minutes and disconnected the call as I asked manager. Local connection much better
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Anupama
(@anukum99) reported
@ACTFibernet ever since I got Act fibernet in my home, my daughter's online classes have been terribly affected. I thought that ACT would be better than the previous one, but I guess all are the same. Only false promises. The customer care is totally unreachable
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Mohit Senapati
(@MohitSenapati) reported
@ACTFibernet Please do. It has been quite some time since the internet has been down. Affecting work.
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Chintu Roberts
(@chintu_roberts) reported
@ACTFibernet It's 48hrs from the last response that I'll be a call back still waiting for your update on resolution Do you guys are at least trying to call me Kindly solve my issue at the earliest
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Sayed Ahmed
(@Sayed1686) reported
@ACTFibernet Now how is this going to get resolved? Do you want me to formally log a complaint with TRAI. @TRAI is there any value for the money earned by consumer? How can we get official help from you on this matter?
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the_unDude
(@2106Rakesh) reported
@ACTFibernet last week internet was not working for 3 days. Got resolved after lots of follow up. Today again internet not working. How many days follow up needed this time?
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Matilda Yorke
(@mattyyorke) reported
@dp_satish @ACTFibernet The customer care at ACT is good and the best. Other service providers give you lousy service.
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Chaitanya Kumar Jaldi
(@JaldiKumar) reported
from
Rājendranagar, Telangana
@ACTFibernet Every week there will be problem with my internet...2 days in week there is no internet.. I do not recommend anyone to take ACT
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Monalisa
(@MonalisaChakre) reported
@ACTFibernet Can you guys see? Every 5 days I have to complaint is it??? What kind of a connection is this? SR10165545592674 @ACTFibernet
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Alisha
(@BrattyAlisha) reported
@ACTFibernet, can you please send someone to fix my WiFi connection, I am having trouble with this issue since months. Really tired with this stupid connection. 😡 Can't even do office work.
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Adarsh 🔆
(@Adarsh37710854) reported
@dp_satish @ACTFibernet They don't have customer care. They don't care customers issues and never provide a quick resolution. Hopeless people
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Bushan Arjun
(@ArjunBushan) reported
@ACTFibernet Hi i am using act since 2015 to till date as i am 7 years of customer i am facing issues since 6 months due to low speed as i am using current plan 300mbs and now it's converted to kbs due to this issue i lost the job they are not providing proper service
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Jogi
(@jogi_mane) reported
@dp_satish @ACTFibernet @ACTFibernet is most irresponsible and don't care service provider. If you complain someone comes and says everything is fine. I am fed-up.
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Prashant
(@neelpachya) reported
@ACTFibernet How long will it actually take to do simple installation. After getting payment y dont u give a decent service.
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Sridhar
(@srimahebang) reported
@dp_satish @ACTFibernet @ACTFibernet too pathetic service. No response to the complaints raised even after 2 days. In addition some of the technicians are even rude. Personally facing very bad experience.
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Akhil Rayarakula
(@Akhil47000) reported
@ACTFibernet Customer service also not responding about my query
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Bushan Arjun
(@ArjunBushan) reported
@ACTFibernet Very bad service not good
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SKB
(@Sandy871001) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Worst customer service that I have ever seen. Called Customer Service 8 to 9 times in a span of 24 Hours and all they say is Sir, your issue would be resolved today anyhow but no resolution until now. I would suggest you not to go for ACT.
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Bharat Daga
(@BharatDaga18) reported
@ACTFibernet fraud alert: it's been more than 3 weeks now, since I cancelled your connection and no refund has been processed yet. Your refunds team don't reply to emails, your customer care executive cut the calls and there is no call back!!! @ACTFibernet