ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Mumbai, Chennai, New Delhi, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad and Mohali.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
||
| Mumbai |
Internet | |
| Bengaluru |
Internet | |
| Mumbai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Pawans Balu
(@pawans_balu) reported
@ACTFibernet How ridiculous, still how much time you want guys?? Local technician haven't follow up yet, your customer care guys saying will get back to me and get work done 7 o clock, still no one has approached me?? What's going on ?? This is not at all tolerable..!! @ACTFibernet
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rajeshkunchey
(@rajeshkunc) reported
@ACTFibernetHYD @ACTFibernet " Prashant" technician of act fibre is talking to his girlfriend(assumption) 24 hours without answering customer calls. Before payment and confirmation he promised us to fix the connection in a day or two. Worst experience. Your Work order WO101657794180
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prasanna
(@Prasursp) reported
@ACTFibernet I have tried to contact your teams many times but they aren't responding. Past 9 hours they working on the same issue but no results. It's means there is lack of skilled workers and the issue has to be addressed properly. From 31St August to 4th Sep I'm facing the same issue
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kishore
(@kishore1708) reported
@ACTFibernet SR10365789068804-Its been two days since i raised this ticket and no action has been taken.We are facing downtime twice in a month and there has been no permanent solution for this.When you penalise a customer even for a day's delay in payment,why can't you adhere
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Nail truth
(@topgaze) reported
@ACTFibernet @raghavgururajan Internet connection is down for 10 days. Service section of the app is down. Tried FB and Tweeter. No use. Please do something. Chennai. User ID: 103015843297
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Nail truth
(@topgaze) reported
@ACTFibernet @KRISHNA83138665 Internet connection is down for 10 days. Service section of the app is down. Tried FB and Tweeter. No use. Please do something. Chennai. User ID: 103015843297
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Abhishek Singh
(@Abhishe93252478) reported
@ACTFibernet My internet is not working since yesterday, raised the SR - SR10265795156194, but no luck. Customer ID - 102017689690.
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Agni
(@agnihothra) reported
@ACTFibernet Hi , I GAH SHARMA am a customer of ACT Fibernet using the Internet plan A MAX Swift FT 6M. I had opted to change data plan to A-Max700 via the ACT mobile app. The payment for the same was completed on 3Sep2022 vide Receipt number: YCPI1388190204 for Rs4543. +cont
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iParamesh
(@smano0706) reported
Customer service is very pathetic with @ACTFibernet CHENNAI. They keep changing ticket resolution time for the ticket raised. Above all there is no customer care number provided in the app to call and report this. Engineers also don’t respond to calls. Ticket no: SR10365791066774
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sameer singh
(@ssingh0287) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet How can u guys sleep over things like net being down. Your guys tell us that some server is down somewhere and they're not sure of recovery. It's been off since yesterday night in yemalur area . All this with wfh. Is it better to choose Airtel again over u guys?
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Aakash Thakur
(@aakasht81) reported
@ACTFibernet Hello team, there is no internet since early morning today? Like i took connection on 25 aug and till now for 3-4 times internet is not working for full. Plz cancel and give refund. Now i sick to raise query.
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Soumyargha Sinha
(@EssEiEm) reported
@ACTFibernet Internet goes down during power cuts. Contacted customer care, they raised a ticket. It got closed today without confirming from me. An hour ago, there was a power cut and the internet went down again. Are you intentionally ignoring my tickets?
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ALMAS KHAN
(@almaskhanmohd) reported
@ACTFibernet @Airtel_Presence Please Act do something with your service. Number shared in message box.
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Chinmaya Sahu
(@vaikon) reported
@ACTFibernet My internet is not working working for the last 28 hours. Kindly fix it ASAP .
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srikanth.mallavarapu9@gmail.com
(@Skanth901) reported
@ACTFibernet For a issue to get resolved you take more than 18 hours.I should leave my job aside for 18hours and wait for your service.18 HOURS.Who will compensate this.Not at all acceptable.That too living in prime area in the city it is taking 18 hours to get it resolved.👎
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Saswat Patra
(@saswat001) reported
@ACTFibernet It's EOD and still no communication. I understand this is a difficult time, but the least I would expect is a communication on the issue and possible ETA. Please don't reply with canned responses. I have lost a full workday here.
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Shreyas G Belavadi
(@ShreyasGBelavad) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Yes!! There would be multiple factors affecting the speed only for #ACTGiga i have no other internet line/router conflicting with your #Giga connection! So stop these canned response and work on resolution. If the issue was sorted i wouldn't have responded to this!
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Merugu Ranjeeth
(@ranjeeth_merugu) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC Hello Act Team, I was very much pleased when my friend suggested me to take the Act Network connection after he had a smooth onboarding experience. I also thought it would be same with me. But, I had the worst experience. Kindly Resolve.
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Manmit singh
(@Manmits88547821) reported
@ACTFibernet Every 2nd day.. internet is going down..can you check why it's happening SR10265792729384.... Can you give some permanent solution
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Saikat Kar
(@saikatkar92) reported
@ACTFibernet Internet down and raised a complaint SR10265795814464 It is really difficult to manager WFH without a stable internet connection .Please look into thuis urgently
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Reshma Ravindran
(@RavindranReshma) reported
@ditturam @ACTFibernet The SR is being closed without resolution. I have reopened the same . Confirm on the resolution provided before closing the request
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Smruti Ranjan Singh
(@SmrutiR42678998) reported
@ACTFibernet worst service ever. I had ask for change the plan for one month Denying customer service for monthly plan which is 50 MB PS. And saying that there is no option to change the plan. As a customer Highly Dissatisfied with the resolution. We will pay the money. Fraud
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Vikram Ramswamy విక్రం రామస్వామి விக்ரம் ராமஸ்வாமி
(@vikramr1981) reported
@ACTFibernet my Internet connection has been down for more than 24 hours now. I raised a complaint last morning and there seems to be no resolution or update on the issue. Please resolve this issue. My work is getting impacted due to the outage. @soundarya_b
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Gokhul S
(@sundargokhul) reported
@ACTFibernet Internet not working again. This is the 3rd time in the last 30 days!!! Frustrating this. You just dont care to find out the root cause of the issue and fix it permanently!!!! SR10365799531904
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Freethinker
(@nayimsat) reported
@ACTFibernet You guys have not given me power discount on my past internet bills. I've been following up for many days but no one is able to resolve. If u guys can't resolve I'm gonna disconnect ur service and power box which will affect 6-7 of ur customers
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Bhaskar Desharaju
(@bhaskar39) reported
@ACTFibernetHYD @ACTFibernet We have been facing issues due to your network and irresponsible executives/techs. 2 to 3 times down in a week. As we are working from home, these network issues cause lots of issues.
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Shubham Sen Gupta
(@rockshubham23) reported
@ACTFibernet I hope you understand the criticality here. Because of this issue i couldn't login to work for complete day. I hope this gets resolved tomorrow before 10AM please.
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Vikram Ramswamy విక్రం రామస్వామి விக்ரம் ராமஸ்வாமி
(@vikramr1981) reported
@ACTFibernet Shared details over DM. A support ticket was also opened yesterday but no resolution yet.
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iParamesh
(@smano0706) reported
Customer service is very pathetic with @ACTFibernet CHENNAI. Their engineers are not answering on the ticket status and they keep changing the resolution for the ticket raised. Above all there is no customer care number provided in the app to call and report this.
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Ranjan Joshi
(@RanjanJ30016720) reported
@ACTFibernet No network in our home since yesterday.