ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Pune, Chennai, Hyderabad, Chhindwāra, Bengaluru, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, and Madurai.
| City | Problem Type | Report Time |
|---|---|---|
 Pune
|
Internet | 5 hours ago |
|
Chennai
|
Wi-fi | 5 hours ago |
|
Chennai
|
Internet | 6 hours ago |
|
Hyderabad
|
Total Blackout | 12 hours ago |
|
Hyderabad
|
Total Blackout | 16 hours ago |
|
Chhindwāra
|
Internet | 21 hours ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Star antey rebel yera 👊😎 (@Saikrishna0079) reportedPathetic customer service @ACTFibernet
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Ashish Bansal (Coolash) (@coolash71) reported@ACTFibernet Can someone from your escalation team contact me? I am getting no resolution from your team for a petty issue
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Manirajan S Kannan (@ManirajanKannan) reported@ACTFibernet very very poorest support, It's been three days still you couldn't fix the issue. #WorstServiceEver
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Nation1st (@UrsVz7) reported@ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.
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Rithin Sanjay (@rithinsanjay15) reported@ACTFibernet i am facing internet downtime from yesterday 5:30 but still no one has came to look. I didn’t get any call as well. I checked with the customer support and they said technician will call in 30 min around 1 o clock today but still no call came. SR10380793235454
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Rajendra Prasad Getla (@GetlaPrasad) reportedThat's the reason I'm using @ACTFibernet It's one of the best in terms of Service in Hyderabad. But even I did face some downtime here and there but I beleive it's base plans should increase the speeds.
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Magesh (@mageshb1994) reported@ACTFibernet Hi Team, I requested a shift of my ACT Fiber connection three days ago, but no action has been taken yet. I have also contacted support, but did not receive proper assistance. Kindly prioritize and process the request at the earliest. Ticket ID: SR10280925282844.
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manish kundan (@manishkundan01) reported@ACTFibernet, I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Since then, I've called customer care every day. Every time, I'm told an engineer will visit "today" yet no one has shown up. #CustomerService #ACTFibernet
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Shubhanshu Sagar (@shubhanshurocks) reported@ACTFibernet Your handling of Complaint ID SR11080784930694 is unacceptable. Internet services remain unavailable, complaints are repeatedly delayed, and there is no accountability from support, technicians, or management. Repeated negligence . Do you have any shame?@ACT_Issues
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Veda Paruchuri (@Vedatravelbook) reported@ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?
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Vigneshkumar Parameswaran (@vigneshvicky456) reported@ACTFibernet Hi Team,It's been 24hours now, still my internet is down and for my entire area, No response from CSR and the field engineer number is switched off. The SO CALLED MANAGER GAVE HIS NUMBER FOR ANY ISSUES was very rude on the call yesterday and now not even responding.
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Manish Kumar (@Jadeja_manish25) reported@ACTFibernet I'm tired of the constant excuses from your ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. I expect an immediate explanation and a firm resolution timeline.
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Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported@ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company
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Shubhanshu Sagar (@shubhanshurocks) reported@ACTFibernet Nothing has been done your Technician sleeping and misbehaving instead of solving the issue #scam #Actfibernet @jagograhakjago
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Shivam Srivastava (@shivam3012) reported@ACTFibernet Pathetic service. Payment made on 9th but still internet disconnected. Your customer service team is saying that I’ll receive callback in 30 min since morning. No calls and no update. SR10280782139645. Fix this asap
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Nivas Ravichandran (@nivasravi) reported@ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.
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Pawan Kumar (@RPK560) reported@ACTFibernet What is earliest ? It’s almost 18 hours now since the outage. No response or contact from ACT technician . @ACTFibernet
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Pranay Rupani (@pranayrupani) reported@ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow
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Madhav Vasanth (@tisismadhav) reportedHey @ACTFibernet, I’m paying for a 400 Mbps plan but consistently getting only ~100 Mbps or less. I’ve raised 4 to 5 complaints, and every time the same technician is assigned. He asks me to close the ticket using the OTP without actually fixing the issue.
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MJ (@MJ_199318) reported@ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported@ACTFibernet subscribers moving out to other service providers; will we start seeing a negative growth; @TAAssociates @TNorth
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vishwajeet swain (@kartavya99) reported@ACTFibernet Ticket #SR10180772403854 has been pending since yesterday. I am working from home, and this issue is severely impacting my work. This is the 3rd internet outage in the last 4 days, and there has been no internet connectivity for the past 2 days. required help.
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Karthik (@KarthikeyanS01) reported@ACTFibernet Please consider this email as an official request to cancel my connection. I do not want to pay anything as I have validity till 22nd July. Kindly cancel the connection and clear your routers. I do not want your services anymore. Most unprofessional bunch of people.
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LoneGoat (@BlueHawks110) reported@ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad
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JP Subramaniam (@jayaprakashcs) reported@ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY
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Uday M (@muvr) reportedThey said the issue will be resolved by 01/07 - 9.00 to 13.00 then another message comes saying its taking longer time and revised time is 19.30 to 21.00. All the given times are crossed. Because of this I am loosing my work! @ACTFibernet @ACTFibernetHYD @FiberAct
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Preetham Deshpande (@preethamdesh) reported@ACTFibernet @ACTFibernetHYD this is the worst net I have ever seen snce 2 days u have not solved theissue ...it's almost 2days iam not getting net ..4 complaints Cs saying wait wait wait..guys be alert before taking @ACTFibernet , CS don't even know when it will be solved
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pramodhvittal (@pramodhvittal) reportedDear Actfiber: if you can’t follow up with smooth and timely installation process, don’t sell. Had a pathetic experience recently. I was using Jio Fiber and was disappointed with their customer care so decided to switch. Contacted Act and sales executive was behind me for docs and payment. Assured me that he will try for installation next day. After payment he went incommunicado. Didn’t take my calls nor responded to my msgs. Standard window of 48 hours also expired. After 96 hours got a call for installation. In the meantime , I booked Airtel and got it installed the very next day promptly. Thanks ACT for saving the agony of being your customer. If metro like chennai has this service levels, god help other tier 2 places. @ACTFibernet @FiberAct
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Prashanth Reddy (@Resilient437) reported@ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are