ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Jaipur, Madurai, Chhindwāra, Chennai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 11 hours ago |
|
Hyderabad
|
Internet | 13 hours ago |
|
Jaipur
|
Internet | 1 day ago |
|
Madurai
|
Internet | 2 days ago |
|
Bengaluru
|
Total Blackout | 2 days ago |
|
Chhindwāra
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet With out solution closed the ticket
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Santosh Kumar (@santoshone544) reported@ACTFibernet Other than sorry you didnt have any solution for this ?? Exactly on April 13th disconnect done and till today no refund has happened? What are you guys doing ??
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet Your field level engineers have been excellent, prompt and unwaveringly decent and understanding. The back end however is being deliberately unhelpful. They have closed two tickets this month without my concent and any resolution
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #Bad
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Narendar (@killuanaren) reported@ACTFibernet almost 24 hrs since i opened the ticket, no one has responded yet, contacted the act representative still no response. Hopefully you won't extend the time mentioned on the ticket and be a pathetic service
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The Next Gen Troller (@attrisumeet) reported@ACTFibernet three days in a row, internet stops working, speed is very slow. Technicinaoask not to raise tickets. And then I have to pay full monthly amounts even though the electricity for the box is provided by me. @jagograhakjago
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Nizamuddin Hyder (@nizamuddin880) reported@ACTFibernet @ACTFibernetHYD No Internet from yesterday SR10180289208004 without fixing the issue you have closed the SR, if the SR is closed where is the connectivity.
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Tanvir (@Tanvir49456662) reported@ACTFibernet Trying to make a payment in your app and this full-screen Zippy ad pops up right in the middle, making it almost impossible to proceed This is during the critical payment step! Really poor design choice by your team. Kindly remove/block such popups during transact
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Can someone please pick up the phone and call the customer to begin the process of fixing the internet?
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Vpr (@Preethammech) reported@ACTFibernet 108332342967 My connection is not working for the last 10 days. No update, no progress on the ticket. Now I received a message saying account is deactivated. Plz give a call back and give clarity on the progress.
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Anirudh (@IamRamAnirudh) reported@ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem
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Nirmal Kumar (@tinkussj) reported@ACTFibernet @ACTFibernetHYD this is really bad expreinece. Your internet is down since yesterday. Your app shows ETA to 8.30 PM from 12.30 PM. Please fix this ASAP. Im terminating my connection if its not fixed before 5pm. Tid:SR10180191614164
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Amit Kumar (@satyiki90) reported4. Due to this not able to login to app to track anything or login to website. 5. First customer care saying installation person calling other number. 6. After some time they said no record found. Not able to understand where is my money/installation or refund? @ACTFibernet
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ARUN GAUTAM (@ARUNGAUTAM34) reported@ACTFibernet Dear ACT Fibernet / @ACTFibernet Subah se internet down hai. Work aur daily tasks sab impact ho rahe hain. Paschim Vihar, New Delhi area me issue urgently fix karo aur update do. #ACTDown #InternetDown #Ghaziabad
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B Srinivas Rao (@raobs166) reported@IamAnumodh @ACTFibernet My firestick is pending for more than 36 days....false promises never I will recommend ACT for sure....I am a customer for more than a decade
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rajusekh (@U1Raju) reported@ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336- With the brand new mesh connection of Wifi, I was not expecting such disruption while working using ACT mesh wifi. I request this to be escalated to the head office for prompt attention and resolution. (1/2)
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NoOne (@NoOneDVM) reported@ACTFibernet Very poor experience with ACT Fibernet. Payment for new connection completed 5 days ago,but no action installation still pending. Sales executive Krsihna (871260846) stopped answering 📞 after payment. Need immediate installation or refund.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the problem is not resolved. No one has connected from your technical team. This issue can't be managed from your end. #noactfiber
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Mdparvez (@mdparvez171126) reported@ACTFibernet there is a delay in new connection need help fast
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Seens past 10 days I was unable to connect with an actfiber agent regarding act fiber box at resident my electric wave off 600 need to be reduce from plan amount but now there are saying from now onward it will update you need to wait for next 6 month for bill worst service
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Ashish Dhaniwala (@thenameashish) reported@ACTFibernet raised a service request SR10180147017186 on May 7,2025 regarding shifting of connection but no response or call has been received til ltoday and no technician has visited the premises. This is very dissapointing. Request you to please priortise this SR
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Balaji (@BalajiSpectat) reported@ACTFibernet Simply seeing ETR in app and changing automatically without any proper status doesnt make any sense. Is it maintainence? Line issues? I need proper update so that I plan and look for alternatives to manage. Expecting proactive customer service communication. #frustatingACT
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kartik tanwar (@kartiktanw40482) reported@ACTFibernet In ACT app u kept on changing the ETA of solution but not getting the solution your app revised the time 3 times already
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet 4 days. ₹1295 paid. 50+ customer care calls. Multiple emails. Still no ACT Fibernet connection. Every time I call, I get the same copy-paste answer with no real update. This level of negligence towards new customers is shocking. . @ACTFibernet
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Yoh (@venith_k99094) reported@ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664
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Mohit Tiwari Kashyap (@mohittiwarik) reported@ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.
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Balaji Govindaswamy (@BalajiGovindas7) reported@ACTFibernet This is the response. Asking to wait for another 2 day.poor support team..Your Service request SR10380219261938 is expected to be resolved by 12-May between 13:00 to 16:00.
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Uncle Sam 786 (@CbhSam30259) reportedHey @ACTFibernet Hey @ACTFibernet, your employee Padmaja garu assured me that legal incharge Naveen Engolikar would call me “in 2 minutes”and I skipped lunch for this.I waited. No calls. Is making already exhausted customers wait endlessly part of your customer care process now?
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srprasannakumar (@SRPRASANNAKUMAR) reported@ACTFibernet - 108638635828. Without my confirmation they have closed the ticket without fixing the issue. For a small tree cut the internet is down for past 2 days. Conversation ID-20260512824678.Delay in Restoration Coimbatore Ramanathapuram SR10880240802504