ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Hyderabad |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Coimbatore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sanjeevaraddi Melagiriyappanavar
(@sanjd2005) reported
@ACTFibernet Had shared contact details over DM. Any plans to resume your service? Or should I look for other service providers?
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Rebellia
(@darthdevi) reported
I have no idea what is going on with @ACTFibernet, these past 1 month has been absolutely ******. And today was the worst.
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Pankaj
(@pankajkashyap75) reported
@ACTFibernet I have a request for security camera 3 days ago and still no one came to install. POOR SERVICE
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nandini vc kalanandini2@gmail.com
(@NandiniVc) reported
@ACTFibernet still there is no resolution at your end. Your company does not even have the decency to give a call back. This is not acceptable. Horrible experience.
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Naveen
(@Naveen67712903) reported
@ACTFibernet "Service request for this issue is already raised with reference number SR10160271502682. Our team is looking into it and will get back to you shortly". Yesterday I raised this complaint and they told it's a connection box issue I told them I need to my internet.
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Nagaraj:: நாகராஜ்
(@nagaraj015) reported
@ACTFibernet chromepet chennai newcolony 16th cross street your street pole is leaning dangerously, it may fall down causing injury to passersby. repeated email complaints, personal visit to east tambaram act office, still no one is paying attention. rectify or remove the pole
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Thrishank Katta
(@KThrishank) reported
@ACTFibernet Will you people address my issue or can I do what should I do?
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Kartik Sharma
(@KartikS05101932) reported
@ACTFibernet @Balamalladi13 A/c ID : 110576340304 My internet is down since 12 pm. I was told it would be fixed by 8 pm. When I called after 8 pm I am told that there is some issue with the wires. The same thing happened 1 month ago. Very poor service. Need this fixed asap!!
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Kaushal Mehta
(@Kaushal21138579) reported
@ACTFibernet is it very pity to say such a big net service provider and ur saying u have only one hour of power backup at junction after that still power is not restored then net will be disconnected .
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Sovereign Individual(crypto, abundance, longevity)
(@rudrarajuv) reported
@ACTFibernet It's been more than 24 hours for my complaint (SR10360248422012) with no resolution. Worst customer care response when I called to ask about this. What's the use of speed when there is no connectivity at all!
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Narendra Verma
(@vermsnaren) reported
@ACTFibernet complaint no SR 10160261185942…since morning no internet and full day we waited for the technician and no one came .. this is 10th time U/S July.. Daughter having online classes & full day wasted .. pathetic service @jagograhakjago
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kl
(@kl33111) reported
@darthdevi @ACTFibernet The speeds have also reduced. Apparently they are upgrading their servers today without any information being given to the customer. Even I had to experience the same
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Vinod Kumar Paidi
(@VinodKumarPaid1) reported
From nov2020 i'm asking at @airtelindia service center, their repeated ans is couple of month but no, @reliancejio i tried multiple times but they said no service to my area which is in prime location, @ACTFibernet please lauch your service in srikakulam na!
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SivakumarPalaniappan
(@sivaspeaks2) reported
@ACTFibernet Hopefully they will give a long term solution and give me 250Mbps as you guys charge me.
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Shariq UR
(@ShariqUR1) reported
@ACTFibernet Registered for a new connection, made payment, then cancelled it. Complaint raised on 3rd of July. Sent emails, called everyday. Refund still pending. It's almost been a month. Pathetic customer support. 😤 #ACTfibernet #cheaters
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Rajesh
(@ThisisRajesh_) reported
@ACTFibernet @ACTFibernetHYD Ticket is being closed without providing a solution!internet is not working since yesterday morning!Whom to approach if tickets are being closed without solving the problem? Ticket no-SR10160240184712 Account-101427423049
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Amit Sharma
(@monikanamit) reported
@ACTFibernet Yes. The problem has been resolved. Thanx for the support
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AnandMadabhushi
(@andmadca) reported
@ACTFibernet Please advise your associate Krishna Raju at hyderabad +91 7995012347 to answer our calls and attend to our issue pending for two weeks now.
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Prashanth.B.C
(@PrashanthBC7) reported
@ACTFibernet regarding complaint SR10260248476752, no action has been taken till now...its been 2 days since the Internet is not working!! Now you guys tell me? What should i do next?!
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Maruthi
(@Maruthi94107113) reported
@ACTFibernet Monthly atleast 1's your service down and I'll get LOP for that day it is like I'm paying you to get my lose pay every month horrible. request SR10260288275462 is tentatively expected to be resolved by 7/30/2021 08:00:00 PM (MM/DD/YYYY).
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SivakumarPalaniappan
(@sivaspeaks2) reported
@ACTFibernet No, my issue is not solved. Your Tech Support team is still working on the same. Thanks for your response.
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Sanjeevaraddi Melagiriyappanavar
(@sanjd2005) reported
@ACTFibernet @KRISHNA83138665 Irritating service, most of times service goes down or speeed. Irresponsible behavior from on field workers, they don't understand and acknowledge customer inconvenience during this pandemic time since most of us working from home. I will wait for sometime, will switch otherwise.
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PrinzHarry689
(@PrinzHarry689) reported
@ACTFibernet @ACTFibernet Never expected this kind of response from the leading service provider to the valued customer since years !! Still no response and no action
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Arvind_cool
(@Rachamaduguarvi) reported
@ACTFibernet my ticket number is SR10160295534322 I have raised it 5 hours ago , till now no response from your side . I believe on your service ,but unfortunately we are losing hopes on ACT . PLEASE respond immediately
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Kenvat
(@wandereradi) reported
Terrible service from @ACTFibernet Poor response from the technical team. SR10160292002992 already created, awaiting an update.
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Srinivas Davuluri
(@easycnu) reported
@ACTFibernet @ACTFibernetHYD Kudos to ACT Hyderabad for beating BSNL in customer dis-satisfaction. My broadband line is down for almost 2 days now, and your team is not bothered to fix it (nor inform the customer if there is a serious issue).
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Sriram Venkatesan
(@asriramvdev) reported
@ACTFibernet 103550914311 account is having internet download speed problem
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MJaxon
(@Mjaxxan) reported
@ACTFibernet your Internet service is so underwhelming, I might want my money back!
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Ramsteinrocky
(@ramsteinrocks) reported
@ACTFibernet @TRAI @GoI_MeitY I am continuously following up for disconnection of my broadband services and this arrogant company doesn't bother to respond either.. I will not pay a single penny next month. Don't ask me to pay bills as it's my prepaid connection. #ACTInternet worst ISP
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Prashanth.B.C
(@PrashanthBC7) reported
@ACTFibernet As soon as possible??! When? What not to worry?! I was said by your excecutives that the issue will be resolved by today morning..How many calls i need to make to get it rectified?! @ACTFibernet #actfibernet