ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (28%)
- Total Blackout (8%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Hyderabad, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 4 hours ago |
|
Chhindwāra
|
Wi-fi | 10 hours ago |
|
Hyderabad
|
Total Blackout | 17 hours ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
|
Chhindwāra
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dhruv Singh (@tomardhruvsingh) reported@ACTFibernet Facing incorrect billing + sudden disconnection. My port was wrongly changed (Port 1 → Port 2), so ₹60/month discount not applied. Bill inflated (₹1973 vs ₹1763). Need urgent fix—exam tomorrow. Please resolve within 1 hour or I escalate to consumer forum.
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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Suhail Manzoor (@OyeImSuhail) reported@ACTFibernet Ticket was closed without any response or resolution
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sp-pawanist🥸🍁🤑 (@SPtweetsss) reported@ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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Prafulla ✨ (@Prafulla98) reported@ACTFibernet this is pathetic, internet has been down since 3 hours and the ticket guy says it will be up tomorrow?
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Narendrababu (@penbabu) reported@ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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Sindhu Venna (@VennaSindhu) reported@ACTFibernet such a pathetic experience with act connection shifting. I have been a customer since 7 years. I requested for a connection shifting 15 days back and nothing has been done. Customer care keeps giving same update that it will be done today. Reference:SR10279526234294
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service
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Mathews Joseph (@MathewsJoseph13) reported@belavadi_7 @ACTFibernet I also had the same problem.
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet Router taken by your team without notice or replacement. Connection was transferred & ₹9K prepaid for 6-7 months. No help from customer care. Now without any router. Resolve ASAP. Name: Mrutyunjay Dash (+91 8763150574)
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet there is fibre cable cut issue happening every month now my Internet is down from morning and also slow speed scam selling Internet plans for higher rate but the actual speed we are getting is very low when are you going to address these issues ? Poor service
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user636811 (@user21098) reported@ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet I want you to fix the problem today
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AK Singh (@AKSingh42544383) reportedHey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet I can never trust the timeline given by you guys
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Killer whale (@killer_whale6) reportedDay 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..
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Karthik Mukund (@karthik_mukund) reported@ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?
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user636811 (@user21098) reported@ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud
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user636811 (@user21098) reported@ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank
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R K Malhotra (@rkmalh1956) reported@ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.
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R K Malhotra (@rkmalh1956) reported@ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.
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Vignesh Kumar Ramachandran (@rvignesh9008) reportedIt has been 36+ hours since I raised a complaint about my connection. Still no resolution or clear communication from @ACTFibernet. Ticket No: SR10379743678164 Please fix this ASAP.
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manuvachanam (@manuvachanam) reported@ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!
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Narendrababu (@penbabu) reported@ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.