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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 68% Internet (68%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Lucknow, Hyderabad, New Delhi, Bhubaneshwar, Chhindwāra, Delhi, Kanpur, Coimbatore, Ahmedabad, East Delhi, Ludhiāna, Mumbai, and Kolkata.

CityProblem TypeReport Time
Chennai Internet 4 hours ago
Bengaluru Internet 20 hours ago
Chennai Internet 22 hours ago
Lucknow Internet 2 days ago
Bengaluru Wi-fi 2 days ago
Chennai Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet Your team was not prepared to add the new connection. Instead, they were rude and asked me to wait until it was convenient for them. They also stated that they were not concerned about the ETA. This is not an acceptable approach. SR10381504165754

  • Ysyash_official
    Yash Sharma (@Ysyash_official) reported

    How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

  • R3N3g4d300
    Bibin Bharath (@R3N3g4d300) reported

    @ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!

  • Akash_DT_91
    Akash (@Akash_DT_91) reported

    @Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    @ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.

  • kumaranna
    Kumar Srinivasan (@kumaranna) reported

    @ACTFibernet SR10381401388914 pending from 1st August. Shifting across 2 streets only. Still not resolved. Kindly look into this. Already called customer CARE few times. Nothing’s moving

  • Prakashjiven
    Pj (@Prakashjiven) reported

    I have been facing issues frequently with @ACTFibernet and the service is very poor in recebt times #timetoexploreotherserviceproviders

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    Dera @ACTFibernet it's been 5 hours since we lost internet. Other the chatbot in your app to raise ticket, no one connected us till now. Such a pathetic service.

  • priyankamccall
    priyankamccall (@priyankamccall) reported

    @ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567

  • Saibrahmam5
    Uday 😛 (@Saibrahmam5) reported

    Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

  • rrthakkar1411
    Rohan Thakkar (@rrthakkar1411) reported

    @ACTFibernet Extremely disappointed. My internet has been down again since yesterday & this has become a recurring issue for many months now. Latest Ticket no: SR11781485598614. I've no option but to switch to another broadband provider. #ACTFibernet #Broadband #CustomerService

  • SSChandran82
    S S Chandran (@SSChandran82) reported

    @ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.

  • vivekindripala
    Vivek Indripala (@vivekindripala) reported

    @ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet Irs been morethan a week now. Still there is no resolution. It seems you only give the resolution for public grievances. Let me open another grievance.

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp

  • shrikanth607
    Shrikanth Bharadwaj (@shrikanth607) reported

    @ACTFibernet When will this calculation happen, ticket is already in closed state and when will the support team be trained on this, as per your support team this is not under company policy.

  • sanjayrathore36
    Sanjay Singh (@sanjayrathore36) reported

    @ACTFibernet Worst services in Lucknow .

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    @ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.

  • badassbomman
    Chandan R Abhishek (@badassbomman) reported

    @ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.

  • JLakshmanan
    jayashree lakshmanan (@JLakshmanan) reported

    @ACTFibernet no internet since afternoon. Rectify the issue. 9445125725

  • Finprofz
    FinProfz (@Finprofz) reported

    @ACTFibernet Pathetic . No resolution till now @jagograhakjago

  • yashwanth___red
    Sai Yashwanth (@yashwanth___red) reported

    @ACTFibernet @ACTFibernet Still not able to access the internet. ISSUE IS NOT RESOLVED. PLEASE CHECK AND FIX ASAP. @ACTFibernetHYD

  • MekaAvinash
    Avinash Meka (@MekaAvinash) reported

    @ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet What is the latest resolution here?

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    @ACTFibernet — Is this how you treat paying customers? Ticket SR1108149816874 was raised for an internet service issue, with an ETR of 8 Aug, 9:00 PM. Yet customers are left without a working service and expected to keep chasing support for basic resolution.

  • SimanchalSahoo6
    Simanchal Sahoo🇮🇳 (@SimanchalSahoo6) reported

    @ACTFibernet Am genuinely a loyal customer. Not for your service but for escalation. Every month first week i have to raise a ticket to your team to fix my internet for which am paying. Do you guys have any shame? Are you really a brand or “Local Garage”? SR10181428844184

  • KossLeBoss
    {{ RP }} (@KossLeBoss) reported

    I’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet

  • DavidRugved
    Rugved (@DavidRugved) reported

    @ACTFibernet Your issue resoution time is very slow SR10281553683704 I just took the connection yesterday and after 6 hours connection is lost Please resolve ASAP

  • mithilkhanter
    Mithil Khanter (@mithilkhanter) reported

    @ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it

  • mohanapriyare
    MOHANA PRIYA (@mohanapriyare) reported

    @ACTFibernet There are more technicians are here but no response its a cable problem in stright to my street end nonone visited and one day went today is sunday today also you wont clear can I claim these days an extra? Because you wasted and i used my mobile internet