ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Kolkata, Chennai, Bengaluru, Pune, Hyderabad, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Chhindwāra	Internet	2 hours ago
Kolkata	Internet	5 hours ago
Chennai	Internet	6 hours ago
Bengaluru	Internet	9 hours ago
Bengaluru	Internet	10 hours ago
Chhindwāra	Internet	22 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharath (@thisissharath) reported 6 minutes ago

  @ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience

• 
  MJ (@MJ_199318) reported 6 minutes ago

  @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

• 
  LoneGoat (@BlueHawks110) reported 6 minutes ago

  @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

• 
  manish kundan (@manishkundan01) reported 12 minutes ago

  @ACTFibernet, I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Since then, I've called customer care every day. Every time, I'm told an engineer will visit "today" yet no one has shown up. #CustomerService #ACTFibernet

• 
  Prabu P (@ImprabuP) reported 12 minutes ago

  @ACTFibernet Worst onboarding experience in Chennai. It's been 3 days since I paid for a new connection, yet installation is still pending. My home already has ACT wiring, but your sales team and field engineers seem completely uncoordinated. Very disappointing for a new customer

• 
  bharath goud (@bharathgoud2002) reported 13 minutes ago

  Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

• 
  NiShan (@ShanbNit) reported 15 minutes ago

  @ACTFibernet - your customer service are using every trick in the book to get me to move from my current plan Blaze. Their fav line is it is not available anymore and customers have to choose the higher package. This is half truth as existing customers can continue on that plan

• 
  Veda Paruchuri (@Vedatravelbook) reported 15 minutes ago

  @ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?

• 
  Anustup Das (@AnustupD) reported 15 minutes ago

  @ACTFibernet Please expand your service network throughout india i had a connection running in hyderabad which i had to cancel with 3 months recharge still paid in advance but i had to relocate and couldn't relicate the connection to west bengal

• 
  Tushar Agarwal (@TusharAgar4860) reported 25 minutes ago

  Hi @ACTFibernet again started facing issues within a month. Will I get refund now. Out of 3 months paid atleast, 5 days internet did now worked in first 1.5 month

• 
  Nikhil Kaveth (@thegr8uk) reported 34 minutes ago

  @ACTFibernet Update: I received a callback from the ACT Broadband billing team, and they have adjusted my bill by crediting the charges for the outage period. Thanks for the prompt action and for resolving the issue. @ACTFibernet

• 
  R (@airnoforce) reported 35 minutes ago

  @ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this

• 
  Kartikaya Joshi (@kjoshi0202) reported 38 minutes ago

  @ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314

• 
  Ravindra (@RavIndra559) reported 38 minutes ago

  @ACTFibernet SR10181019585864 - internet is not working from Saturday. Deadlines are crossed 3 times. How should we work.? @act

• 
  Sairam Veera (@saiveera8) reported 42 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago

• 
  sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported 43 minutes ago

  Never use the @ACTFibernet app to renew your subscription for a plan change. I asked renewed for a plan with lesser speed and paid amount showed y app but they failed to effect plan change and harassed me with a view to keep me on the old plan with higher subscription. Frauds

• 
  just being honest (@beingmejst) reported 43 minutes ago

  @ACTFibernet Just got internet back. Issue resolved. TY

• 
  Ruchi (@_4Ruffle) reported 45 minutes ago

  @ACTFibernet Also, in 6+ hours nobody visited, this is an optical fibre cable issue you know already from ticket and backend diagnosis confirmed. This needs a technician visit and I will keep escalating.

• 
  karthik (@karthikraoul) reported 45 minutes ago

  @JioCare From past one week i am facing Jio wifi internet issue. its keeps fluctuating.I am not seeing option to contact customer care. One of the worst service. If you can't resolve i will move to Actfibernet.

• 
  Santosh Gupta (@Sanntosh33) reported 49 minutes ago

  @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

• 
  Pulcher (@pulcharr) reported 50 minutes ago

  @ACTFibernet pathetic service! Moving to absolutely anything else from tomorrow. Thanks for nothing! Also, your customer service representative on call seems to enjoy customer's problems. May be train them well.

• 
  abhinav sinha (@abhinavsays42) reported 50 minutes ago

  @ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.

• 
  Jainesh Patel (@jaineshbp) reported 52 minutes ago

  @ACTFibernet severe connectivity issues this week. Also not working since last 24 hours! Terrible service My X account has just become a way to raise issues regarding ACT Internet as no one in your customer service responds back!

• 
  Karthik (@KarthikeyanS01) reported 52 minutes ago

  @ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻

• 
  LoneGoat (@BlueHawks110) reported 53 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  just being honest (@beingmejst) reported 53 minutes ago

  @ACTFibernet Still no internet. Seriously, this issue has been going on since yesterday 5:30pm and still not resolved yet. I was told someone will contact me but again no contact from anyone from ACT not any new update if anyone is even working on the issue or not. Please fix this issue asap.

• 
  saravanan s (@ssaravananmechg) reported 53 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

• 
  ashish mishra (@talk2ashishm) reported 55 minutes ago

  @ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this

• 
  Sachin Gogia (@runthusiast) reported 58 minutes ago

  @ACTFibernet - You need to get your ACT together. You have been making false promises openly, whereas the ground truth is that no one cares. On May 29th, I paid you for a plan change to convert to a 6-month plan, which comes with mesh routers. No updates yet! The service request you logged doesn’t even show up in my account. 🤔

• 
  Sriram Rajaram (@Sriram0508) reported 58 minutes ago

  @ACTFibernet Mesh network Installation pending since 5 days. Pls check.