ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (71%)
-
Wi-fi (17%)
-
Total Blackout (9%)
-
E-mail (3%)
-
TV (%)
-
Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Kollam, Vellore, Mumbai, Hyderabad, Varanasi, Coimbatore, Delhi, Vengavasal, Mangalore, Ludhiāna, New Delhi, Gharroli and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Chennai |
Internet | |
| Kollam |
Total Blackout | |
| Chennai |
Wi-fi | |
| Vellore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Ramya Setty
(@ramszz) reported
@ACTFibernet what's with you providing free internet for the house that provides you permission to fix a clamp in the building? In the name of getting us better speed? Is this a scam? Full details please
-
ashok
(@GangarapuAshok) reported
@ACTFibernet @CMOTamilNadu one of the worst internet service act
-
bhagwapilled
(@psyk3d) reported
@ACTFibernet @ACTFibernetHYD If you cannot fix my internet, please take the connection away. I'll can't keep paying you guys for nothing.
-
Guru Thonse
(@gpthonse) reported
@ACTFibernet My connection is down since yesterday morning. No action from your team inspite of logging complaint.
-
Zabi
(@Zabiullabaig1) reported
@ACTFibernet Do you have any update for me? Has the issue been resolved? Cc: @TRAI
-
Jayesh Veeraraghavan
(@JayeshRaghavan) reported
@ACTFibernet Bangalore is the worst service provider. Never ever use Act coz they just don’t Act or ReAct ##actfibernet SR no. SR10250235832117 raised after more than 11 days of follow up and its 2 days since raising but still no ACTion
-
Abhishek Sharma
(@opacity05) reported
@ACTFibernet I have raised several service request of internet not working since the past one week (including today's i.e. SR11050825169992), can I by any chance get a permanent fix? So that I can do my office work in peace?
-
Thawqeer Mirza
(@taumirza) reported
@ACTFibernet Dear Leads, this should not be the way. My new bill has generated again without deduction, do i have to tweet every month ? I do not find ACT ISP very helpful. I am paying EB for 10 ACT subscribers every month. Do you want to escalate this issue? Mob: 9030424274
-
Ved R
(@prakashrrao) reported
@ACTFibernet Are you serious!!! SR10250602280175 disconnection request closed w/o disconnecting the line or id. False resolution stating customer retained. What are you folks up to? No one called me so how is the client retained!!!!! Need an answer for the lethargy behaviour
-
ashok
(@GangarapuAshok) reported
@ACTFibernet one of the worst internet service act
-
Praveen Bharti
(@BeingBharatiya) reported
Arey bosdewlao @ACTFibernet How can I speak to your customer care person ..your call center number only has options for robotic replies
-
Ramya Setty
(@ramszz) reported
@ACTFibernet I am asking for information and you say to give you an opportunity to fix? That means you are either unaware of the situation or there's actually an issue?
-
Sweta Bhardwaj
(@bhardwaj_sweta) reported
@ACTBroadbandIn @ACTFibernet It's been 5 days now that I reconnected Act service and it's stil nor working. The initial ticket got closed without providing the resolution. Can I atleast get an honest ETA when this would be fixed ? #badservice #ACTFibernet #badcustomerservice
-
jaspreet
(@kaurxy95) reported
@ACTFibernet please make the uninstallation speed equal to installation speed. Its been 5 months, there is no support from your operation team to uninstall the non function set and provide refund.
-
HS
(@hariharans_49) reported
@ACTFibernet Useless & overpriced ACTFibernet service!! Been 24 hours without internet and very poor response from customer service professionals - SR10350816225347...atleast have the professional decency to give a resolution time
-
ashok
(@GangarapuAshok) reported
@ACTFibernet one of the worst internet service act
-
ashok
(@GangarapuAshok) reported
@ACTFibernet one of the worst internet service act in Hyderabad @ACTFibernet
-
VIP AND FANCY NUMBERS 4SALE
(@maddy9346250152) reported
@ACTFibernetHYD @ACTFibernet Worst service of act Still my issue not solved Since from 12 hours no internet CALLED and mailed multiple times no use of it Worst service
-
kashyap krishnasamy
(@kashyapkrish1) reported
@ACTFibernet As a internet service provider, who ensures they take payment readily, a reciprocal customer service is never there. #CustomerService #internetdown please reach me to resolve the problem immediately. We are a company in COVID times relying on @ACTFibernet for sevice
-
Kushanth
(@kushanth) reported
@ACTFibernet My id is 102469666413 , Internet is not working since morning and I’m unable to contact customer care team. Kindly resolve at the earliest
-
Sabke saath Sabke vikas 🇮🇳 Venkatramani
(@Venkatramani64) reported
@ACTFibernet There is something wrong with your mechanism for attending to service complaints at Chennai. Normally within a few minutes after raising an SR we get the name of the technician and other details! These days nothing is happening. SR 10350815201452 ! Pl improve!
-
bala
(@crazebal) reported
@ACTFibernet it's more than 24 hours still the issue is unaddressed
-
ಶಿವರಾಜ್
(@shivshvh) reported
@ACTFibernet Kudos to ur service in a month minimum 4 5 days internet won't work due to switch box or fiber cut. @airtelindia @HathwayBrdband Pls share tarriff and procedure for new connection.
-
kashif azad
(@kashifazad) reported
@ACTFibernet the internet is too slow and services is very bad. I have facing problem from last 4 days and their customer support is pathetic. MOREOVER THEIR ENGINEERS SAY THAT THEY CANT SPOIL THEIR HOLIDAYS AND ONCE THEY GET TIME THEY WILL CHECK THE PROBLEM and do nothing
-
ANAND T R
(@anandtr2006) reported
@ACTFibernet Hi there ! SR11050805609014 This is my second attempt to unsubscribe from Zee5 services. Please help me unsubscribe from Zee5 services. Please. It’s a request. 🙏
-
bhagwapilled
(@psyk3d) reported
@ACTFibernet My mother is a teacher, and she is not able to take her online classes for 4 days since your internet is not working. She will loose 4 days of salary because of you guys. Will you compensate for her loss?
-
Mahesh
(@Mahesh60117091) reported
@ACTFibernet Till now the SR is in progress...No one is responding to the issue....Cutomer care is helpless..TL is not even responding to call back request...Its been 3 days now...May I know the progress on the SR?? Pathetic support..!!
-
Kalvadiya Naresh
(@Kalvadiyasamar) reported
@ACTFibernet Looks like u found alternative to water nd thus not replying nor fixing our issues
-
Sanket
(@bazinga2020) reported
@ACTFibernet There is no internet connection at my place for more than 24hrs. I have already raised ticket through the ACT app SR10250769620242. Also spoke with cust care y'day and was told the issue would be solved by 6pm y'day. Please confirm asap when the issue will be solved.
-
Himanshu Nahak
(@himanshu_nahak) reported
@ACTFibernet Installation not completed, promised router has not been delivered. Neither engineer nor salesperson is picking up calls. Is this the service I get even before starting the connection? PLEASE LOOK INTO IT ASAP