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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 17: Problems at ACT

ACT is having issues since 12:10 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 68% Internet (68%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Ahmedabad, Bengaluru, Chhindwāra, Hyderabad, Coimbatore, Tanjore, Salem, Chennai, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.

CityProblem TypeReport Time
Ahmedabad Internet 44 minutes ago
Bengaluru Internet 8 hours ago
Bengaluru Internet 11 hours ago
Bengaluru Internet 1 day ago
Bengaluru Internet 1 day ago
Chhindwāra Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • kirankumargoli
    Kiran Goli (@kirankumargoli) reported

    @ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?

  • R3N3g4d300
    Bibin Bharath (@R3N3g4d300) reported

    @ACTFibernet seems to be an ongoing issue. Lost internet today since morning 9am and only response is the generic one where eta for fix is evening 9pm and it is still not resolved at 10pm. Extremely frustrating!!

  • roozanco
    Roozan Aggarwal (@roozanco) reported

    Hi @airtelindia , I am giving up on my Wifi network, please get your device collected in the coming week. Network so bad that I cant raise a ticket for this in your app. PLease share DM link to drop my number to contact further. I have signed up with @ACTFibernet

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    Yet another issue. WiFi stays in red whenever there is a power cut and when it comes back. Manually have to remove the power cables from both the routers and reconnect them to fix it. Terrible experience yet again. Can you fix anything?? @ACTFibernetHYD @ACTFibernet

  • venki6047
    Venkat (@venki6047) reported

    @ACTFibernet is a pure scam, continues to disappoint with frequent service disruptions and poor support. Tickets get auto‑closed, callbacks never happen, and even basic service quality isn’t maintained. Customers deserve better, would not recommend this provider. #worstservice

  • jaimikshahjj
    Jaimik Shah (@jaimikshahjj) reported

    @ACTFibernet Can't decide which is more poor, your services or customer service executive response? Which is faster internet or your service team for closing tickets.

  • svn_prasad
    SVN Prasad (@svn_prasad) reported

    @ACTFibernet Of u couldn't find my disconnect request let me know , so that I can help you with the snippet here. #acthyderabad

  • _mahjabeen_
    Mahjabeen | Photographer (@_mahjabeen_) reported

    @ACTFibernet Pathetic connection and event pathetic customer support. My internet stopped working 4 days ago, it’s a commercial one and nothing has been done yet, no update yet. All my business work is on pause! Who will bear the repercussions?

  • KossLeBoss
    {{ RP }} (@KossLeBoss) reported

    I’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet

  • kumaranna
    Kumar Srinivasan (@kumaranna) reported

    @ACTFibernet SR10381401388914 pending from 1st August. Shifting across 2 streets only. Still not resolved. Kindly look into this. Already called customer CARE few times. Nothing’s moving

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet Network was not the issue! I did explain you clearly about the installation of cable. Are you even reading the support tickets

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    Dera @ACTFibernet it's been 5 hours since we lost internet. Other the chatbot in your app to raise ticket, no one connected us till now. Such a pathetic service.

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap

  • MekaAvinash
    Avinash Meka (@MekaAvinash) reported

    @ACTFibernet @ACTFibernetHYD Dear ACT Fibernet, my complaint is still open after two days. Your escalation team promised a resolution within 24 hours, but nothing has been fixed. This is a clear indicator of poor service quality. Please resolve this urgently.

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet Your team was not prepared to add the new connection. Instead, they were rude and asked me to wait until it was convenient for them. They also stated that they were not concerned about the ETA. This is not an acceptable approach. SR10381504165754

  • ajesh_ashok
    Ajesh (@ajesh_ashok) reported

    @ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet Speed issue is resolved but this issie whenever there is a power cut it stops working. I clearly mentioned that and still exists.

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    @ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet What you need to do is take some accountability. Your support staff headed by a Mr. Abhishek (who is in charge of South Delhi I assume, n who sits in okhla office) does not have a clear line of communication. The team under him takes huge amounts of time just to note a complaint!

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    @ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.

  • pranshul_singla
    Pranshul Singla (@pranshul_singla) reported

    @ACTFibernet standard installation timeline passed and still no update. No communication, no information. If your team cannot handle a simple installation on time, how can I expect proper service from you ahead? Please check this immediately. CAF NO 110815776657

  • JLakshmanan
    jayashree lakshmanan (@JLakshmanan) reported

    @ACTFibernet no response to my complaint. Rectify the problem at the earliest. ACT app is also unresponsive. Not loading. 9445125725

  • JLakshmanan
    jayashree lakshmanan (@JLakshmanan) reported

    @ACTFibernet 9445125725 The internet connection was restored in the morning. But again there are issues now. I am raising a ticket here as the app is not working

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is not yet resolved all you guys do is lie that’s it ???? You don’t have man power and your make customers suffer such a shame on you guys. Worst support you guys provide

  • jeeves_k
    iYappan kRishnan (@jeeves_k) reported

    I had Tata Fibernet and was expecting bit better service I have shifted to ACT @ACTFibernet Now they are proving my decision is wrong from the day one. False commitments, fake resolutions, disconnect the call if customer keep complaining more. I regret choosing ACT now

  • EshwarAyan786
    Eshwar Arya🇮🇳 (@EshwarAyan786) reported

    @ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice

  • HIMANSHUBASOYA
    Himanshu Basoya (@HIMANSHUBASOYA) reported

    Hey @ACTFibernet , i had paid for a 6 month plan but looking at your recent support performance i have made my mind to shift to another provider. How do I close my account and get the remaining money back ?

  • MahezwaranR
    Maheshwaran R (@MahezwaranR) reported

    @ACTFibernet Provider even after we are asked to pay a huge sum of money compared to other service providers. Try to behave responsible way and don't chest the customers in the name of better service and speed. #ACTCHENNAI #ACTFIBERNET #ACTFIBERNETCHENNAI .

  • rrthakkar1411
    Rohan Thakkar (@rrthakkar1411) reported

    @ACTFibernet Extremely disappointed. My internet has been down again since yesterday & this has become a recurring issue for many months now. Latest Ticket no: SR11781485598614. I've no option but to switch to another broadband provider. #ACTFibernet #Broadband #CustomerService