ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Shubh Raisinghani
(@theshubhrai) reported
@Airtel_Presence Switched from @ACTFibernet to @airtelindia broadband 3 days ago and in these 3 days experienced worst possible customer care, crappiest app and lowest uptime. Reminder to Airtel: you are claiming 99% uptime, for god’s sake. Help ASAP.
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santoshchauhan
(@santoshchauhan0) reported
@ACTFibernet @ACTFibernetHYD from morning net not coming till now no response frm ur side. Really fedup wd ur network. #actfibernetwastenetwork . U ppl don’t understand the meaning of work frm home . That’s y nt response frm ur side . @AshwiniVaishnaw
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Rajesh.B.R
(@rajesh_b_r) reported
The installation person I manier times but no response. I’ve WhatsApp him he has seen aswell but still even after 48hrs of NO internet NO one from @ACTFibernet have bothered to respond back to me. Worst service #DontsubscribeAct #dontbuyactfibre
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ABHIMANYU SINGH
(@singhabhimanyu3) reported
@ACTFibernet your internet is not working and your app is crashed too. Please fix this.
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ABHIMANYU SINGH
(@singhabhimanyu3) reported
@ACTFibernet Just received a message that the issue will be fixed by tomorrow. WTF!!!!!!!! @ACTFibernet
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SUNIL KUMAR
(@sun1l_kumar) reported
What a wrst service provider #Actfiber is, I have been calling & requesting them 2 resolve internet issue No body is taking responsibility. Im fed up with ur behaviour & ur Service.Stop making fake promises, if u cant provide proper service @ActfiberC @ACTFibernet @ACTFibernetHYD
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Indian
(@responsiblewala) reported
@ACTFibernet Hello Mr. @ACTFibernet CEO, first please serve what you promised to your customers. I opted for 75 mbps plan and you gave me a router of max capacity 40 mbps. When I ask for the low speed issue your team recommended me to upgrade my plan. Is it the way how @ACTFibernet loot us?
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Soumya Mukherjee
(@SoumyaM68198295) reported
@ACTFibernet My internet is not working since morning.Ticket #SR10264729699334 raised in morning.Issue is not resolved yet.I am paying around Rs.1300 / month for internet plan.Escalating to twitter team.
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Narendra Balla
(@NarendraBalla8) reported
@ACTFibernet Hi , Network is down again. Ticket id: SR10164734341634. No one is able to access the internet in my community. This is the third time we are facing this issue. If you are not able to fix it permanently let us know. will shift to other network providers.
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Rajesh.B.R
(@rajesh_b_r) reported
@ACTFibernet So this is how it is going to work. We politely pay you the money. You do installation, then you disconnect my internet. Later no 1 will even think to respond for my calls and messages. Pathetic service I’ll ensure no 1 buys around me of #DontbuyActfibre
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Lokesh Reddy Vepanjeri
(@lokeshreddy0219) reported
I did a mistake for taking @JioFiberVoice connection instead of @ACTFibernet. Jio Fiber is pathetic with zero percent support. Their customer support is lesser than Worst
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MadhuReddy
(@madhusudhanar18) reported
@ACTFibernet service is cut off for no reason, and no resolution from past 24hrs, dial customer care, raise request from app literally no use, no call back yet, the number one first internet service from Act, haven't expected
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Indian
(@responsiblewala) reported
@ACTFibernet Hello Mr. @ACTFibernet CEO, first please serve what you promised to your customers. I opted for 75 mbps plan and you gave me a router of max capacity 40 mbps. When I ask for the low speed issue your team recommended me to upgrade my plan. Is it the way how @ACTFibernet loot us?
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Indian
(@responsiblewala) reported
@ACTFibernet Hello Mr. @ACTFibernet CEO, first please serve what you promised to your customers. I opted for 75 mbps plan and you gave me a router of max capacity 40 mbps. When I ask for the low speed issue your team recommended me to upgrade my plan. Is it the way how @ACTFibernet loot us?
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Shivam Rastogi
(@shivamkr) reported
@ACTFibernet hey act fibernet i am trying to place a request for router for my act connection. Can u please help?? Ur customer care is not responding
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Indian
(@responsiblewala) reported
@ACTFibernet Hello Mr. @ACTFibernet CEO, first please serve what you promised to your customers. I opted for 75 mbps plan and you gave me a router of max capacity 40 mbps. When I ask for the low speed issue your team recommended me to upgrade my plan. Is it the way how @ACTFibernet loot us?
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ABHIMANYU SINGH
(@singhabhimanyu3) reported
@ACTFibernet I was informed that this will be fixed in an hour. almost 2 hrs have elapsed and no updates. This is Monday. Office time!!!! Fix this immediately.
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Narender Gusain
(@NarenderGusain4) reported
@ACTFibernet Act Broadband has worst customer service . I have been calling them. Dont expect your call get connected at once , IVR takes a long time to connect and call get disconnected automatically . Ticket no- SR11064733122184
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Eddie Gear
(@AngloEddie) reported
@ACTFibernet I logged a ticket at 8 pm this evening and was told the technical team will resolve in 4 hours. The ticket now reflect 4th may 8 PM as ERT. Can you help.
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MadhuReddy
(@madhusudhanar18) reported
@ACTFibernet service is cut off for no reason, and no resolution from past 24hrs, dial customer care, raise request from app literally no use, no call back yet, the number one worst internet service from Act, haven't expected
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H S Niranjan Rao
(@hsniranjanrao) reported
@disneyplus Content on disney+hs takes few mins load. Have been facing this issue for several weeks. Today I switched to mobile WiFi and content loads without lag. Is @ACTFibernet throttling @DisneyPlusHS? Please investigate.
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santoshchauhan
(@santoshchauhan0) reported
@ACTFibernet Still issue not resolved . On which priority u r team is working @ACTFibernet @ACTFibernetHYD . Plz help asap
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srihari
(@sriharisaranga) reported
@ACTFibernetHYD @ACTFibernet Today I happen to pay for new connection, Even after repeated calls, support has gone into silent mode. All prompt and proactive engagement ended as soon as I completed payment. been a customer since beam cable times, Very disappointed today.
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srihari
(@sriharisaranga) reported
@ACTFibernet This is account for which payment made today. ACT Fibernet A/c No 101647298914. Support team missed commitment and didn't care to inform.
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Raghav Dogiparthi
(@RaghavDogiparti) reported
@ACTFibernet i don't know why your people give wierd reasons like "Furniture" , "WALLS" for slow internet speed. Do you wish your customers to carry the router with them all the times to get good internet speed.? Worst ever service by a broadband service provider.
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Mn
(@sanghamitrade12) reported
@ACTFibernet I have applied for shifting my connection 4 days back.. haven’t gotten any call yet.. Horrible service.. what nonsense? Manish Gowda (act technician) is responsible for the shifting..
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lakshman
(@urfrndlucky) reported
@ACTFibernet I spoke with customer care and no proper response. I'm from Hyderabad I'll dm my number
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Nishanth
(@NishanthGudur) reported
@ACTFibernet you are claiming that best broadband service in chennai, for resolving a small network issue your team is taking more than 5 days. After lot of escalations, nothing is done. Great efforts. I was using act before, indeed it was good. Now a days it becomes worst.
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Lokeswar reddy
(@Lokeswa40919167) reported
@ACTFibernet Worst support in Bangalore. Literally begging to help, #waste at responding customer issues You you continue this, i don't think users stay in your service long time.
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Lokesh Reddy Vepanjeri
(@lokeshreddy0219) reported
I did a mistake for taking @JioCare connection instead of @ACTFibernet. Jio Fiber is pathetic with zero percent support. Their customer support is lesser than Worst