ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Hyderabad, Lucknow, Chennai, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 10 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Lucknow
|
Internet | 3 days ago |
|
Bengaluru
|
Total Blackout | 3 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sachit Bhat (@SachitRidesAway) reported@ACTFibernet EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. It has happend more than 5 times now - is there a solution or not. Everytime a guy comes, he says next time this won't happen. But same story. #bangalore and this time too your reply will come after ages.
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Uday 😛 (@Saibrahmam5) reportedDear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet @ACTFibernet installed defective product Your executive assured me the defective product would be fixed the very next day. It's been a week, there's still no resolution, and I'm still being charged. Is filing another grievance the only way to get this resolved? #broadband
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...
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Yuvaraja (@Yuvanames) reported@ACTFibernet I've contacted customer support multiple times. Every time, I hear the same response: "We've escalated your complaint to the concerned team." But no one has taken any action.
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Yuvaraja (@Yuvanames) reported@ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription
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Amalendu Pandit (@AmalenduPandit) reported@ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?
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శరత్ చంద్ర B+ బ్లడ్ గ్రూప్ 🇮🇳 (@sambhadu) reported@ACTFibernet My issue is not resolved
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Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported@ACTFibernet It has been Pathetic experience from last 1 week using your ACT fibernet. I am not sure when it's going away and when it's working. And even after raising the ticket none of them are turning up to find the root cause of the issue. Highly disappointed with the service
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shambhu (@shambushandilya) reported@ACTFibernet Okay, so for a month it worked and now again since yesterday no internet in my area, not just me but few of other people as well who uses act. Last time it took 12 days to fix, and we didn't changed the ISP. This time I'm not sure how much more it is going to take.
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MR KAATS (@mr_kaats) reportedThe audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet
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Ramarko Sengupta (@ramarkosg) reported@ACTFibernet The whole day has gone by and the assigned service engineer won't even pick up his phone or respond to messages. What is one supposed to do? If you can't provide basic services then might as well shift to another provider, right
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Suresh Kumar H (@sureshkumarh90) reportedSince @Airtel_Presence seems unwilling to support existing customers, I’m looking to switch providers. @ACTFibernet and @JioFiber, if you can provide a reliable broadband connection and prompt customer support in my area, please reach out to me. I’m ready to make the switch.
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veerana gowda (@veeransg5) reported@ACTFibernet after few months i am facing this issue again, how am i suppose to tolerate this????
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to reach out for a router upgrade and I'm not getting any call back from your customer support. Pls help here.
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla
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Uday 😛 (@Saibrahmam5) reported@ACTFibernet Your customer support is incompetent, your service is unreliable, and your lack of accountability is unacceptable. Stop making false promises and start honoring your commitments.
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ANTHONY JOSHUA DEEPAKABALi (@DeepakAnthony78) reportedYour @ACTFibernet customer support is extremely disappointing. Your call centre numbers are not working, and your technician is not responding to our calls. Please contact Saranya Carmel Building, Jayanagar immediately and resolve the issue at the earliest. Regards, Deepak
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Debottirno Chowdhury (@SubimolSen) reported@ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?
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Satadru Deb (@1400MicroGrams) reported@ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public
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MJ (@martiinwrites) reported@ACTFibernet Can you give phone number to contact ? Customer care number is not working.. call keeps getting failed..
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SS (@Sunshine_Soniya) reported@ACTFibernet But will you be able to resolve the issue by 1 pm today as mentioned in the app? It's been a day without the internet and you think only saying sorry will make things better? How am I suppose to work without the internet?
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UtdBake21 (@quietsignalhz) reported@ACTFibernet So as per the conversation I was informed that I will not get refund for 5 months of usage when I was clearly told by the agent in June that I will get refund if I cancel the connection before the completion of 6 months, depending on the number of days used. But now your agent
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VJ (@VJ_Naidu040) reported@ACTFibernet @FiberAct @AcTbalamalladi ACT-ai_101780672110 customer ref Ticket no SR10181242464047 should be resolved before the cricket match and FIFA World Cup finals otherwise we will disconnect the service for good.
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G. Sundarrajan (@SundarrajanG) reportedI am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !
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Dheeraj (@dheeraj_aluju) reported@ACTFibernet It’s been 15 days since my router was collected, and there’s still no refund. First I was told ₹3,100, now it’s ₹2,500, and no one even knows where it’s being processed. Why should customers chase you repeatedly? Fix your broken process and make refunds smooth
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M4h1 (@s1ng4m) reported@ACTFibernet Still it not fixed I belive your team was bussy figuring out what reasons they can tell to the customer to avoid working ! It's been 3 days my security cameras are not working who is responsible if any theft happens ?
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P.D 𝕏 (@dabir) reported@JioCare Hey Folks, this is not technical issue. Your Finance system has deallocated the plan. They have to authorise it. If this issue is not resolved in 24 hours, I will obtain new connection from @ACTFibernet
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SHASHWAT KUMAR (@shashwat__kumar) reported@ACTFibernet @FiberAct @ACT_Issues Not getting Internet and can’t even raise a ticket as getting below errors in your chatbot Sorry, we are facing a technical issue. Please try again later. Your account/mobile number was invalid Account No 102723143185
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Justaname (@Chaitali2608) reportedThere has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet