ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (76%)
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Wi-fi (14%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Visakhapatnam, Hyderabad, Vijayawada, Guntur, Badlapur, New Delhi, Delhi, Bhubaneshwar, Mumbai, Lucknow, Kolkata and Ellore.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Internet | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Shariq 🇮🇳🇮🇳
(@shariq_del) reported
@ACTFibernet Worst service it again stopped working SR11064829322484 @ACTFibernet #internet
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Ankit Mudgal
(@ankitmudgal21) reported
Complaint no - SR11064830618434 It's the 3rd time in last 10 days that the service of @ACTFibernet is down, disappointed with such service. Please resolve the issue
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girish
(@girishnshetty) reported
Paid for 6 months subscription and now bad service, rude replies and fake promises to resolve issue.. Very bad service provider in bangalore @ACTFibernet
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sandy
(@sandy28767073) reported
@ACTFibernet Again the same problem has been raised What the f*** is your company doing without giving permanent resolution to yhe customers Simply you can sell of your company to others and just f*** off from this industry.
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Surya Sai Krishna
(@SuryaSaiKrishna) reported
@ACTFibernet y d hell do I have a net problem since last 48 hours? Everythn takes ages to load including Google homepage or act even. My ticket ws resolvd saying issue resolvd but its still nt. U don't delay taking d bills bt u don't hesitate in providn d promised services?
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Seshu Puppala
(@Seshu1737) reported
Too bad network This is the 15th time I have done this complent Your ACT Fibernet ticket no SR10564786747731 has been reopened. You can track the status using the ACT Fibernet app Team #ACT Very Worst Customer care @ACTFibernet
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bhaskar baswala
(@BhaskarBaswala) reported
@ACTFibernet A/c- 11864747966 Bought a plan for 3 months...it's really frustrating that my connection has been disconnected twice on its own. When I report the complaint it takes 2 days and after 2 days it gets disconnected again..What kind of service provider are you?
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Neil Barman
(@neelanjanbarman) reported
@ACTFibernet your #chatbot is more "xxxxxx" than your internet connection!!! Ok... Do something god damn it about my connection!!!
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A. 🤫
(@parshiphanisra1) reported
@ACTFibernet It's been 4hrs i raised complaint about internet issues still didn't resolve my problem
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Amit Singh
(@amitec03) reported
@ACTFibernet i did payment for new connection on 10th May, Still there is no action taken to set up the connection. How you will handle any future connectivity issues. It's a big concern for me now.
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Rajesh Yavarna
(@rajesh_yavarna) reported
@ACTFibernet @ActfiberC @ACTFibernetHYD am facing the worst service in tirupati. No response from your team. Customer service is asking to come to Hyderabad for resolving the issue. No1 leading company for name sake. 7days out of 27days we faced the internet problem.
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Sandeep Medikonda
(@sande86) reported
@ACTFibernet SR10164821631804 Raised multiple tickets since we reinstalled ACT on 13th April where we could not access internet for more than 10 mins in a session. Do you think you can fix this? @ACTFibernetHYD
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G Jyothi Reddy
(@GJyothiReddy2) reported
@GThirumalReddy1 @HathwayBrdband @ACTFibernet Dear Hathway, In Hyderabad city we can rate only 0.5%/5. As we are giving complaint their is no proper response from Hathaway team. We will go back to act fiber service.
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sundara krishnan
(@hashtagSundar40) reported
@ACTFibernet I'm facing internet issues from morning. Called customer service thrice. They keep updating the log. When I asked they say they can't contact their own field technician to find the resolution time. All they say is ETA by tomorrow. WoW. Great service!😞
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A. 🤫
(@parshiphanisra1) reported
@ACTFibernet worst service in tirupati they didn't care about customers this is 4th time I'm facing trouble while using ur internet I repeat never fix @ACTFibernet in tirupati
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pankaj kumar
(@lovelypanky) reported
@ACTFibernet Getting the same response since last 4 months without any concrete action. Forwarded all the details on several occasions. I don't understand the reason for poor response. I will take this issue in consumer court.
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Ranjan Chanda
(@chanda_ranjan) reported
@ACTFibernet This is not resolution as over LAN at your engineers system is less.
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/home/praveen
(@apnerve) reported
@ACTFibernet Still no resolution.
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet SR : 101648196648 Very Huge Disappointing service from act fiber net. Not fixed my issue yet
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Rebekah
(@rebesingh1278) reported
@ACTFibernet This issue has not been sorted till now
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Samrat Nandi
(@NandiSamrat1) reported
@ACTFibernet STOP GIVING ME NONSENSE. It has been more than 84hours, no resolution yet. DO YOU WANT ME TO ESCALATE IT IN FACEBOOK TAGGING ACTFIBERNET OR LODGE A COMPLAINT WITH CONSUMER FORUM?
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Rebekah
(@rebesingh1278) reported
@ACTFibernet They can't resolve over the phone, they are only saying will help you however nothing in action
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mradul kothari
(@mraduljain2710) reported
@ACTFibernet All the time it will same response and reply that they we will rectified and it won't repeat again.But before 2 months I face same issue and now again same thing is happening.If don't have proper service then should inform before only.The last option is to take action against you
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fariyad ali
(@fariyad_razvi) reported
@ACTFibernet Still internet is not working. Can you imagine its 1 day since i raise this issue. You please are worst in customer services, you don't care your customer. Since yesterday we are not having internet what is worst services #fake #worstisp #notbuy
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Kanhaiya Lal Sharma
(@kanhaiya_sharma) reported
@ACTFibernet your service technician is threatening me for asking to come at at a convenient time
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Samrat Nandi
(@NandiSamrat1) reported
@ACTFibernet My ticket SR10264798927855 was expected to be resolved by 13-May between 16:00 to 19:30. WHY IT DIDN’T GET RESOLVED YET? Why are you blocking Customer’s money for indefinite time??
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Siddharth
(@siddharth_bmw) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet I am very disappointed with the customer service and delay in installation of my 150 mbps plan that has not taken place even after 24 hours of payment. I have to follow up repeatedly for this and NO concrete information/assurance given.
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Pragya Mishra
(@golden_duck1512) reported
@ACTFibernet Hello do you guys have a customer care number? I have paid the bill but still it is saying not paid the bill. Can you please check.
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SK NAVEED
(@ShaikNaveed_SKN) reported
@ACTFibernet Very disappointing service @ACTFibernet
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Sahil Rajpoot
(@SahilRa87326760) reported
@ACTFibernet Continuing the same issue. I paid to some other ISP after that but then again he messages and smirked as you can see in the screenshot that I'll be calling back to him out of regret so I called him asking the same that why is messaging me when he said 'ok le lo'