ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Mumbai, Hyderabad, Chennai, Salem, Warangal, Cochin, Bengaluru, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Wi-fi | |
| Salem |
Internet | |
| Hyderabad |
Internet | |
| Warangal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Faisal
(@fai79444936) reported
@ACTFibernet Whenever I'm calling ACT fibernet it's showing i have multiple accounts linked. I'm using only one I requested multiple times to remove those accounts. NO RESOLUTION!!! I always have to type that 12 digits number. Can anyone help in removing it?
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𝑅𝑢𝑝𝑒𝑠ℎ 𝐶ℎ𝑜𝑢𝑑ℎ𝑎𝑟𝑦
(@irupeshranjan) reported
@Airtel_Presence @airtelindia No meaning full update till now. Even Airtel don't have any update. Tried customer care also. Just showoff. @ACTFibernet, can you please help me get a new connection?
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Faisal
(@fai79444936) reported
@ACTFibernet Unable to use internet since morning, every month 2 days I have same concern waiting after for hours I called act and they're asking me to wait for 24hrs, I have to login before 7:30. Service engnr can visit my location within 30min.
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Sattar
(@Sattartony1) reported
@ACTFibernet Respected Madam Kavita,/Nodal Officer. Hire under you can find my complaint details My family living in Hyderabad. We haveACTfiber internet from past 1 week we are facing issue with internet. Your customer care not acting onour case properly. Still we don’t have yet internet
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mohan venkat krishna
(@MOHNAVENKATKRIS) reported
@ACTFibernet @TRAI I will place fire in the junction box, if I will not any clarification or clearance or (if the due amount not credit to my bank account) regards this issue, by tomorrow evening. Till now I did not recieve the due amount or either a clearification from your local team.
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Anand Babu J
(@J2Anand) reported
@ACTFibernet @Balamalladi don't know if anyone honestly gave a try to fix my internet problem. It's been like 2 years every week I'm raising a ticket for internet issue at it doesn't work for 24 hours. Later temporarily fixing the problem which doesn't last for a week.
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Iam Ahmed
(@IamAhmed2704) reported
@ACTFibernet Do i need to raise complaints for every 2days? I am facing internet issues again. You take lot of time to resolve the issues just to re create it the next day. Pathetic
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Faisal
(@fai79444936) reported
@ACTFibernet Whenever I'm calling ACT fibernet it's showing i have multiple accounts linked. I'm using only one I requested multiple times to remove those accounts. NO RESOLUTION!!! I always have to type that 12 digits number. Can anyone help!!!!????????????
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Srinivas Valluru
(@srinivas_stat) reported
@ACTFibernet complained multiple times regarding billing issue. Everytime ticket getting closed without having a word with me. No response to mail as well. When I called customer care and asked reason for not addressing, representative raised disconnection request. Is it the way?
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Teja Sai
(@TejaSai82052010) reported
hey @ACTFibernet it's been 4 days since we requested for change of location for wifi as we shifted to a new house. I raised a complaint 5 days back . no response whatsoever from you.
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Pravardhan. M
(@nanipravardhan) reported
On every weekend your internet service also takes rest or what... Every weekend plan is ruined. Call centre simply says network down.customer service solves on Monday afternoon..hire folks and work on Sundays also man.@ACTFibernet
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NoNameNo
(@No1NameNo) reported
@ACTFibernet I have opened 15 service requests never was a permanent solution given and I can't proceed with connection.
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Robin Rajan
(@robin__rajan) reported
@ACTFibernet can you stop closing tickets without resolution
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Makat
(@iamMakat) reported
It's been more than 24 hours since I have raised a request for account activation...Your app is useless and your customer care support too! Service Request No : SR10159038915802 Please Look into this ASAP! @ACTFibernet #Actfibernet
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Rahul Meghani
(@jerry4rahul) reported
@ACTFibernet Could you please check the connection problem in Himayatnagar, Hyderabad? Waiting for long time. No Internet😔
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Teja Sai
(@TejaSai82052010) reported
@ACTFibernet it's been a week almost already. because of your worst and pathetic service im missing out on my works get this done asap.
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Pathri Chaitanya Ram
(@mitturam) reported
@ACTFibernet U r becoming an unreliable ISP. Every 2 week is some or the other issue. Everyone is WFH an if can’t provide a stable service will have to look at another ISP. Latest complaint : SR10159059524852. Please fix it ASAP.
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Faisal
(@fai79444936) reported
@ACTFibernet If I failed to login and connect client he'll file a case against me and I'll file the same against Act for internet deactivation. Kindly focus to sustain your customers. This indicates how poorly you have been serving us. 101547694817 (+919533173663)
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vaishnov
(@vaishnov111) reported
@ACTFibernet Useless after 1 week u resolve the issue check back end my internet is not working
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Sattar
(@Sattartony1) reported
@ACTFibernet This is to inform you that our Ticket is closed. But Still No internet. Why you Close our complaint.Not understanding. this my last attempt Interaction id: SR10158934284512
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Ashray Shetty
(@Ashboy07) reported
@ACTFibernet Yes it resolved now…Appreciate your propmt response..having said that this has been a recurrent issue, so hope this was a permanent solution!
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Vivek Swaminathan
(@ViVeK_57) reported
from
Bengaluru, State of Karnataka
@HathwayBrdband your internet keeps disconnecting and connecting every 2 hours ... Will I expect this amazing service to continue or I can switch back to @ACTFibernet
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Mohd Abdul Sattar
(@SattarFarooqui) reported
@ACTFibernet Thanks for the reply. By what date the problem will be resolved. Please mention a STIPULATED time frame.
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Debashish Ghatak
(@deba_ghtk) reported
is anyone using spectra in Indiranagar/Bangalore? Need better alternatives to switch from @ACTFibernet, goes down regularly.
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Manik Acharya
(@manikacharya) reported
@ACTFibernet Complaint number SR11059049256632. Internet not working. Was supposed to be fix by 5pm. A technician was supposed to come. Still no news. Fix it fast please, because your customer support is useless.
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Manish Doshi
(@ManishD30279757) reported
@ACTFibernet Still nothing fixed how many years do u need to fix better refund my annual subscription 7995867936 Vijayawada AP
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Ravi Bhushan Singh
(@RaviBhu08896219) reported
@ACTFibernet Hello you people have the totally miss understood my issue please get in touch with me with one of your agent Or the manager. it's been more than a month and if it's not resolving now the last option is the consumer complaints to which even a physical complaint might be raised.
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𝑅𝑢𝑝𝑒𝑠ℎ 𝐶ℎ𝑜𝑢𝑑ℎ𝑎𝑟𝑦
(@irupeshranjan) reported
@Airtel_Presence @airtelindia No meaningful update till now. Even Airtel support team don't have any update after escalation also. Just showoff. @ACTFibernet, can you please help me get a new connection? #WFH #airtelthanks #customerexperience
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sankboorugu
(@ChillinSank) reported
@ACTFibernet From Jun 14th I’m having frequent disconnection. Internet works for a couple of hours in the day and stops working. I raise a complaint, it starts working, complaint gets closed and it stops working again. Same cycle daily since jun 14. No technician visit at all.
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Nithin
(@Fabinthin04) reported
@ACTFibernet My request will be resolved by 07 July? Wtf should i do till then? Count stars? Why should i pay you for the lost days? I swear if it isnt done by tomorrow morning, i will move to another service provider