ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Warangal, Bengaluru, Hyderabad, Coimbatore, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, and Trichūr.

City	Problem Type	Report Time
Chennai	Wi-fi	3 hours ago
Chhindwāra	Internet	4 hours ago
Warangal	Internet	20 hours ago
Chennai	Internet	21 hours ago
Chennai	Wi-fi	22 hours ago
Chennai	TV	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 5 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Rithin Sanjay (@rithinsanjay15) reported 7 minutes ago

  My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

• 
  TBquickdropers (@bquickdrop36512) reported 10 minutes ago

  @ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 11 minutes ago

  @ACTFibernet There were service cuts on 8th June and 31 May before today. Why the frequent disruptions?

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 13 minutes ago

  @ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  ismail baumran (@ismailbinomer) reported 14 minutes ago

  @ACTFibernet This is not helpful at all no further info of why is it taking so much time in getting this issue resolved?

• 
  CHAITHANYA KUMAR (@chaithu1911) reported 15 minutes ago

  @ACTFibernet It is still not resolved. I am very frustrated with your service. Please process the refund. I don't want want to continue with ACT any further.

• 
  LoneGoat (@BlueHawks110) reported 16 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  Rahul Agarwal (@Vakil__Saab) reported 23 minutes ago

  @ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol

• 
  Pawan Kumar (@RPK560) reported 23 minutes ago

  It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

• 
  Kaushal Pathak (@KaushalPat) reported 24 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Sairam Veera (@saiveera8) reported 26 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago

• 
  SYED SALMAN (@salmantheboxing) reported 26 minutes ago

  @ACTFibernet "New connection installed today but router configuration failed, Wi-Fi name not showing. Ticket raised but no response. Pathetic service on day one!" SR10280744973474

• 
  rahul thakur (@rahulthakur000) reported 29 minutes ago

  @ACTFibernet When are u trying to reach? You and your customer service both are liar and pathetic as usual.

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 29 minutes ago

  @ACTFibernet @ACTFibernet what are you trying to do; your customer support teams calls up and asks have you raised a complaint. On me saying YES he disconnects the call; why did he call then; don’t harass please don’t need your connection

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 29 minutes ago

  @ACTFibernet Quality of service has gone down with weekly broadband internet disruptions. Not acceptable. Need a proper permanent solution #fail #broadband

• 
  Anjali Murke (@AnjuMurke) reported 31 minutes ago

  @ACTFibernet @ACTFibernetHYD Considering 3 employees doing work from home is becoming very difficult with this internet. I raised a ticket last week they closed it without resolution, yesterday also I raised again but so solution. Also I pay for 5g and I don't get use it,

• 
  Ayush Goyal (@ayush987goyal) reported 43 minutes ago

  The @ACTFibernet service in Blr is so terrible! They take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

• 
  Avinash Shishoo (@laidback1954) reported 45 minutes ago

  @ACTFibernet Sorry , the issue is not yet resolved . The original problem continues.

• 
  kumaraswamy p (@Kumaraswamyp86) reported 46 minutes ago

  @ACTFibernet We contacted the local ACT technicians regarding service availability. They informed us that extending the network to our location would require the installation of two additional poles and approval from higher level. Considering the growing demand and potential customer base

• 
  Ashish Dhaniwala (@thenameashish) reported 49 minutes ago

  @ACTFibernet I have raised a request to shift my wifi box to our newly constructed building but none of your tenchinicans seem to bother to come. My previous SR was also closed promising me that they would shift the box. I have raised an SR again - SR10180632693894 Kindly Help

• 
  ashwinu (@ash_winu) reported 50 minutes ago

  @ACTFibernet Facing connection disruption multiple times from this location. I request you to take proper action to rectify the issue. It’s being only few days facing trouble with internet again New ticket for same: SR11480747292414 @ACTFibernet

• 
  Pranay Rupani (@pranayrupani) reported 54 minutes ago

  @ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow

• 
  prasant sharma (@prashantvats_px) reported 55 minutes ago

  @ACTFibernet @ACTFibernet can you please resolve plan change issue ASAP

• 
  Manish Sharma (@manntwts) reported 57 minutes ago

  @ACTFibernet @ACTFibernetHYD i an facing internet connectivity issues from last 2 weeks. Your executives are not able to understand a simple problem that “internet drops frequently” 4 technicians has already visited, every day one or other person is calling.

• 
  Sachin Jain (@jainsachin1201) reported 58 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  Vivek Machani (@VivekMachani) reported 59 minutes ago

  @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

• 
  SYED SALMAN (@salmantheboxing) reported 1 hour ago

  "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

• 
  Nilesh Patel (@NileshP28391464) reported 1 hour ago

  @ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.

• 
  Nation1st (@UrsVz7) reported 1 hour ago

  @ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.