ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (77%)
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Wi-fi (14%)
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Total Blackout (7%)
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E-mail (2%)
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TV (%)
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Phone (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Chennai, Bengaluru, Visakhapatnam, Hyderabad, Vijayawada, Guntur, Badlapur, Delhi, Bhubaneshwar, Mumbai, Lucknow and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Visakhapatnam |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prajval Shekar
(@PrajvalShekar) reported
@ACTFibernet Where is the assistance , you folks are sound asleep and have never bothered about customer needs . You mentioned by 30th August 2021 9 am it will be resolved . If it does not will you refund this month's bill for me . If you are worth your word please stick to it .
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Akshay Kumar
(@AkshayK82158832) reported
@ACTFibernet @ACTFibernet facing very worst nightmare in neeladri nagar, Electronic city. They say some terminal problem, it will take 24hrs to fix it. My anguish is why 24 hours??? Are you people sleeping, guys we have to work from home from the @ACTFibernet
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Amit Panjiyar
(@impanjiyarAmit) reported
@ACTFibernet I don’t see any option to disconnect or pause for internet service on the app. Even customer IVR also doesn’t provide this option and not getting any option to customer care. May I know how to proceed for the same
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Arjun Raju⚡
(@datAlcoholic) reported
@ACTFibernet Internet not working this has been every week issue now
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ConfusedIntrovert
(@cnfsdintrover2) reported
@ACTFibernet fed-up raising helpline ticket ever week! Here I'm starting a new thread on my issues, so that u people can know how many times am facing the issues in a month. This time it's SR11161609913312.
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Mukund Iyer
(@mukundiyer1995) reported
@ACTFibernet Got disconnection confirmation. Thanks for providing me "a pathetic associate to wire my house wrong and making it a fire hazard". Also, thanks to @urbancompany_UC for providing a professional to repair the damage done by @ACTFibernet.
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TheFitBaap
(@TheFitBaap) reported
@ACTFibernet This issue still exists, we cannot rely on mobile data for our office workspace, please fix this at the earliest
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Ankit Pandey
(@AnkitPa99523195) reported
@ACTFibernet Net is not working from past 3 days. No action was taken from 2 days, they were giving reasons repeatedly but today there engineer called and asked for location then he also didn’t turn up. In pandemic you are hurting ppls jobs who are working frm home worst service
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Jude Sannith
(@JudeSannith24) reported
@ACTFibernet Your service personnel gave us no other option to continue using your services. We agreed, for lack of any other option. I'd like to emphasize here that your service personnel made it amply clear that there was no other option we could possibly look at, at this juncture. (contd)
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subhash
(@ISpeak04510718) reported
@ACTFibernet SR11161609203342 Again internet is down how many times should i raise the ticket such a Pathetic service its better to get rid of this network every week i should raise a ticket regarding the internet
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suraj🔔
(@vaathiraiduuu) reported
Worst worst worst @ACTFibernet
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Jude Sannith
(@JudeSannith24) reported
@ACTFibernet Secondly, despite YOUR shortcomings, when we — your customers — agreed to help you find a place to fit this box, your service personnel made it seem like the onus lies on US to provide shelter and water-proofing for YOUR infrastructure. (contd)
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Aarief Mohideen
(@Aarief_offl) reported
@ACTFibernet This issue is not for today, this happening past one month like today. Even am not in rural area, regarding the connections issue so many time I have raised the issue but there is no use on it. (2/2)
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Rrajesh Ralabbandi
(@rallabanddi) reported
from
Hyderabad, Telangana
@ACTFibernet None of them responded till now, except throwing a default message. Will anyone respond to my query ? my net is already running dead slow. Do you guys need any other escalation apart from this ?
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Mahesh
(@To_EL_Dorado) reported
@ACTFibernet May i know the status of SR10161582969052 ! It’s been almost 12 hours no internet ! And your CCTeam is not responding properly! And i think they don’t know the manners how to talk with a customer ! This is 6th time i have been facing the issue in this month
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Jude Sannith
(@JudeSannith24) reported
@ACTFibernet Hi, this is just a reminder that this issue remains unresolved. Here's a lowdown of all that transpired since I posted this tweet: Your service personnel came home and informed us that they were using somebody else's home to fit a junction box that gives us with internet. (contd)
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Umashankar
(@Umashan84063084) reported
@ACTFibernet hello, I would like some support to fix the internet connection, been down since yesterday.
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Fawad
(@kh4n6) reported
Hey @ACTFibernet @ACTFibernetHYD I have raised a complaint on slow speed and buffers many time while send email or while watching it, on this month I have raised 4th time but no response on the issue. This is the ticket number SR10161611533762.
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Aarief Mohideen
(@Aarief_offl) reported
@ACTFibernet please remove the from bio ‘one of leading ISPs in India’. Day by day, It’s really very pathetic about using your service. Today alone I have done router reset almost 7 time, Is this what you mentioned about ‘one of leading ISPs’. (1/2)
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Jude Sannith
(@JudeSannith24) reported
@ACTFibernet Firstly, I fail to understand why you guys rely on somebody else's private property and electricity to run your infrastructure. Many of your competitors use poles fitted with waterproof junction boxes that don't rely on anybody else's personal property. (contd)
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Ghanshyam
(@ghanshyam_in) reported
@ACTFibernet Internet connection not working Pls fix asap SR10261616207742
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BOND
(@uk_12) reported
In the era of technical advancement b @ACTFibernet is still far behind in it's service. It takes ages to fix a problem. @ACTFibernet should I change my ISP if you can't fix the problem?
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Saleem Pasha
(@saleemibnjani) reported
@ACTFibernet Your service has been degraded off late as you take more than 24 hours to fix connectivity issues. Do you happen to know people WFH these days and this affects work. I am thinkin of movin to different service provider now.
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ganesh
(@gcsg123) reported
@ACTFibernet Hi @ACTFibernet team One whole day has passed and still no resolution. Atleast give us a timeline? Your app is not working and the internet too. I've been using ACT since 6 years and have never faced such a bad experience. Can you atleast give us a timeline?
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Ritwik Rituparn
(@RituparnRitwik) reported
Guys, Don’t ever take Act Fibernet Wi-fi , service is ****** af . Hella disappointed.@ACTFibernet
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Jugal N Singh
(@JugalNarain) reported
@ACTFibernet ACT down yet again! Ticket# SR11061610968832. Already 8 hours since down. Worst internet service provider! Very frequent breakdowns & very poor customer service 😡
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Piyush K Singh
(@PiyushKSingh76) reported
@ACTFibernet Manager of Act Service provider Hyderabad I am sending this message , after suffering for very long ....ACT fibre net is worst service provider which is not only highly overrated but expensive and with poor services and virtually no response mechanism.
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MAHENDRA PAL SINGH
(@MPalSingh1981) reported
@ACTFibernet I am facing a problem with internet. There was an imp event I was going 2 organised but just before that yr net service proved again ****. Earlier 8 days internet not working u have not reimbursed. Request no SR10261606399072. Resolve this on priority.
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Sharanbaluja
(@sharanbaluja) reported
@ACTFibernet Yes, it seems that issue is fixed for now. However, from last few months I am facing connectivity issue every now and then which I never expected from you. Hope you have fixed the issue permanently.
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sharathIsm ☮️
(@sharath_ism) reported
@ACTFibernet I’m unable to connect to the internet since yesterday night and your customer care is highly busy, could you please resolve the issue asap ! Thanks Mobile num : 9966749870, #Hyderabad