ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (22%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Chhindwāra, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 7 hours ago |
|
Hyderabad
|
Total Blackout | 20 hours ago |
|
Bengaluru
|
Wi-fi | 23 hours ago |
|
Chhindwāra
|
Internet | 1 day ago |
|
Hyderabad
|
Internet | 2 days ago |
|
Mumbai
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ganesh Natarajan (@GaneshNataraja5) reportedIf it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet
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Rahul (@naamsunahogaa) reportedNeed help @ACTFibernet connect through dm
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Vishal Bait (@BaitVishalR) reportedHi @ACTFibernet I have raised a ticket regarding my shift connection. Now almost more than week the request is not fulfilled I have contacted many time for support but nothing happened Please look into this.
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Ghajinikan (@ChandikanB) reportedAre field technicians completely working in night shifts or avoiding work during customer care hours? Why is there no update for 3 days? Why is the service always scheduled after 7 30 PM and customer care hours close at 7 PM @ACTFibernet
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Saran (@charts_TA101) reported@ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop
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Prakash (@prakashloyaji) reported@ACTFibernet Please don't regret the inconvenience provide prompt and reliable service instead Customers expect timely resolution, not repeated apologies or excuses. Kindly ensure the issue is resolved within the committed timeline
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Vivek నాళ్ళ (@NallaVivek) reported@ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra
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Kiran Kumar Pavuluri (@pvrkiran) reported@ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service
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The Swarna (@ProtestforRight) reported@ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.
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vd (@geek_eyes) reported@ACTFibernet Hi. I also have a mesh pod request pending for weeks now. Your service folks say there is a short supply. Can u fix it? How is the company installing new connections if it is so cropped by device shortage
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abhishek sharma (@abhisheku73) reportedNot required any more, I have already signed up with another service provide, I will ensure that all my friends and family also cancel your services soon... @ACTFibernet ..... You guys are providing the worst services in Hyderabad
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abhishek sharma (@abhisheku73) reportedThey will not resolve it, i shifted to a better service provide you should too.. @AyanMehta5 .... The @ACTFibernet is useless
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Sesha_CR7📸 (@Sesha_CR7) reported@ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.
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Yashwanth Reddy (@YashwanthR28440) reported@ACTFibernet Hi, i was told i will be getting a call from supervisor on Saturday customer care. I am calling regularly. It's been too much delayed. I paid full amount for a year. No calls and no response from your side. How can i resolve this ?
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Varun Kumar (@vrn_295) reported@ACTFibernet Last time it took you guys 10 days to resolve a simple wiring issue. This time again, it’s more than 30 hours. Your customer care team is being incapable of transferring the call to the escalation team, technician or anyone. Why is escalation team not on thier desk.
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Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."
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Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet Lol. My connection is down for 3 days, nobody is fixing and you post this to convince. What a joke! SR10181172156854
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Jagjit Singh Sikka (@w4rriorSaint) reported@ACTFibernet Try Talking to your local field manager mr Subhash , no use never pics call, and mr Vijay who last time said sir please call if u face problem, no response from him also after several phone calls
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abhishek sharma (@abhisheku73) reportedThese guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now
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Ashish (@menariya222) reported@ACTFibernet what ******** is happening? Internet is not working
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Viineet Sood (@vineetomkara) reported@ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.
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Cracked (@crackedotdev) reported@ACTFibernet No proper update, and no estimated time for resolution. For a service that people depend on for work, studies, and everyday life, keeping customers in the dark for half a day is simply not acceptable.
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100ƗV ⱣǤ ĦᵾɃ (@AbhiQeep) reported@ACTFibernet I am always facing internet issue and i have raised a complaint still i am issue is not resolved if this sceniario happens i will quit the service and go for other internet services SR10181149037714 please look into the issue and fix it or i will change the service
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Praveen Ram (@praveenram1983) reported@ACTFibernet my client wanted a internet connection so I recommended you, the sales guy pressured them to make the payment ASAP. Till date no connection has been given and giving only excuses. My client wants a reimbursement as he wants to cancel.
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Irshad (@irshu2) reported@ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.
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Sampath PSPK (@SampathPSPK_) reported@ACTFibernet Where is your resolution? Still no update. Worst response by your executives. They promised the new connection will be installed yesterday for sure. Still not resolved. They are saying another 24 hours. It's totally fraud. Get it done this evening or just refund the money back.
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RK (@asthanacdri) reportedHi I have a grevance with ACTfibernet, can you solve my problem @ACTFibernet
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VANdaMAN (@vansharma) reported@ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.
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Kavita K (@DrKavitaKV) reportedOn 13 july 2026 my @ACTFibernet stopped working, raised a ticket on app, said will get done on 14 eve, my payment was up, called them to extend date, they said cannot but will adjust for not working days, after ticket closes new charges will get updated then u pay, fine, tq
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Shubha (@shubha_a5) reported@ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.