ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Pune, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sohan Singh Saini
(@SohanSingh_YBD) reported
Very poor service by the @ACTFibernet my internet is not working I did complaint my complaint no is SR11055735215542 at the act app it's shows your internet restored on 25-4-2021 at & :00 pm but now it's 26-4-2021 8:30pm till now I am waiting for response 🤔🤔🤔
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Yogesh
(@rushtoyogesh) reported
@ACTFibernet @ActfiberC Today after fighting for refund for more then 10 days they gave another SR number and said wait for another 15 days for refund. never pay upfront never go for act they have refund policy which changes from day one,old sr SR10255218905597,SR10255796800281
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Ratheesh Thomas
(@Ratheesh_RT) reported
@ACTFibernet SR10255784117482. Are you seriously asking users to wait for more than 24 hours for a resolution when all your uses are working from home ? No commitment to resolve issues but more irritating is the lack of respect shown to user issue by your contact centre.
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nikita
(@nikita28163841) reported
@ACTFibernet showing the same here too. Thanks for giving me the reason to disconnect this network where you can't find a trained customer care executive @ACTFibernet #worstnetfiber #service
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Mujtaba Irfan
(@MujtabaIrfan) reported
@ACTFibernet @ACTFibernetHYD you are losing a 6 year old customer ! Thanks to your bad attitude and Bad customer service ! @airtelindia do you guys have some one that can actual call and values a customer ?
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Wilshan Kumar
(@KumarWilshan) reported
@ACTFibernet @Majji007 ACT has memorized few lines to their customer support resources. 1- we have prioritize ur ticket. 2- Sir dnt wry it'll be resolved within 24 hr. Mine 24 hr is going to over morning 8 AM. Lets see which engineer is coming midnight to resolve my issue.
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet You all are just going worse day by day just worst lying that's what you all do that's all every second day you give problems to your customers every freaking second day
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MajjiBoss
(@Majji007) reported
This is very worst service @ACTFibernet I have opened a ticket#SR10255623980332 on 22 Apr 2021 still issue is not resolved and no one from technical team are responding to calls, its almost 5 days
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Souravpandey
(@souravpand) reported
It's been 2years I'm using your services @ACTFibernet @ACTFibernetHYD but today kinda you guys screwed me up. Yesterday I paid 3K for 6 month plan 200GB but in return I'm getting **** like 2G net speed. Seriously are you kidding me???
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Sanmati Jain
(@meSanmatiJain) reported
Even I message them 4 days ago on Twitter. Very bad experience. @ACTFibernet
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Souravpandey
(@souravpand) reported
@ACTFibernet So poor after hours I got your reply 👎
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nikita
(@nikita28163841) reported
@ACTFibernet Worst customer service providers.Tried to seek help but no response showed. They ill talked and said their is not valid reason to arrange call with supervisor. Firstly they gave wrong info. and now being a covid patient I can talk to my family becoze of their fault.
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet the worst leading ISP in the country who lies and never ever ever resolve the ticket in the given estimated time the WORST SERVICE PROVIDER THE WORST
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Varoon
(@varoonkp) reported
@ACTFibernet SUCH A WORST INTERNET SPEEDS YOU HAVE GOT, WHAT IRKS ME IS THAT IN A RECENT AD YOU SPEAK ABOUT NO BUFFERING IN MATCH, I HAVE SHARED 3 VIDEOS OF MATCH IN MY PREVIOUS TWEETS, CHECK HOW IT BUFFERS
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Mujtaba Irfan
(@MujtabaIrfan) reported
@ACTFibernet @ACTFibernetHYD ok so this beyond acceptable now ! So your person comes hone and makes me buy a God Damn new router despite of me telling him that it’s not the router but the internet ! And guess what I still don’t have internet connection !!
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@Airtel_Presence please do let me know about your broadband packs via DM I really don't think @ACTFibernet is very much interested in their customers problems and making worst WFH experience for their customers
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ashish kumar
(@ashish6276) reported
@ACTFibernet No one yet bothered to sort the issue. Still facing same issue and getting same execuse by customer care that it will be resolved within hours.
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Varoon
(@varoonkp) reported
@Sreekar_ui @ACTFibernet Sir great idea, even i will do the same, worst internet service, i complain 10 times in a month, they dont have skilled technicians and they dont care, waiting for tata sky or jio fibernet!!
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Sanmati Jain
(@meSanmatiJain) reported
Your customer executive told me that I have 15 days for payment when I ask them to change my plan. Still my account get suspended, even after assurances from your side. Neither you change my plan to monthly even after 36 hours. Now asking me to pay for 6 month plan. @ACTFibernet
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Nikhil Bhope
(@imbhope) reported
@ACTFibernet What are you good for? I was right now opting for you again... Just wanted to take a backup connection for this pandemic It's been 4+ hours of installation, not activation yet... This is your improved service? @ACTFibernetHYD -- Contd
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Sanmati Jain
(@meSanmatiJain) reported
There customer support keep asking for four hour more, one hour more. @ACTFibernet
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Ramasubramanian
(@ramastweet) reported
@ACTFibernet The agents don't have courtesy to look into the issue and atleasst respond... This is very bad and even now no one contacted. RIDICULOUS SERVICE... I will never refer anyone to ACT again If possible please return my money paid for two connections I will go to someother network.
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Gautam Gandhi
(@gautiguy) reported
@ACTFibernet not sure what the problem with you guyz. In the past 12 hrs, had to raise 3 tickets again and again. Internet start working for one hour and then stops. What kind of pathetic service. Not going to go with you guyz again. @airtelindia have to go with you
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Mujtaba Irfan
(@MujtabaIrfan) reported
@ACTFibernet 22 hours and you still haven’t found the time to fix my issue ?
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@ACTFibernet The WORST SERVICE PROVIDER
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smaran kumar
(@smaran909) reported
@ACTFibernet @ACTFibernet According to your serviceman logic. If there is an issue across the city, then I need not to worry much. You guys are working with bunch of idiots. And Im the no.1 IDIOT to choose this network.
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kelvin
(@kelvin96928990) reported
@meSanmatiJain @ACTFibernet I have similar issues was also suspended out and I was confused i thought I have lost my account my account my wife referred me to cybe_recovery_cyber on Instagram he help me to recover my account
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smaran kumar
(@smaran909) reported
@ACTFibernet How long does this resolution work?
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Wilshan Kumar
(@KumarWilshan) reported
@ACTFibernet as usual behaviour. Still issue is not resolved. Its been 24 hour now. Well i'll make sure to take new network from next month, at least there will be good support. The time has come to kickout ACT.
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kartik agnihotri
(@Kartik24525) reported
Hi can you pls help resolving my issue, from morning I am requesting but not yet solved ticket no SR10155767354117 @ACTFibernet