ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 3 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
|
Hyderabad
|
Total Blackout | 9 hours ago |
|
Bengaluru
|
Internet | 10 hours ago |
|
Hyderabad
|
Internet | 10 hours ago |
|
New Delhi
|
Internet | 17 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mithun M (@Mithun146) reported@ACTFibernet Internet outage in Ramamurthy Nagar, Bengaluru since morning. Multiple support calls made, but no resolution or meaningful update so far. This level of service disruption is unacceptable, especially for customers relying on the connection for work. #ACTFibernet
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𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported@ACTFibernet Hey worst service provider @ACTFibernet Ignoring is not a solution Wakeup and answer
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Arani Majumder (@AraniMajumder) reported@ACTFibernet Yet another 24 hours have gone by. And still, obviously, no resolution. @jagograhakjago you need to have a look. Official grievance will be lodged and shared soon.
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yogesh sharma (@Yogesh_mr7) reported@ACTFibernet the internet is not working
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Ignatious Jovith (@IgnatiousJovith) reported@ACTFibernet During their Sales cycle, they gives us a lot of hope, bells and whistles but in reality, nothing happens, nobody takes any actions till your 6 months advance payment gets over. They will never mind to provide any service because you are stuck and paid for 6 months.
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Sesh_Balivada (@BalivadaSeshag1) reported@ACTFibernet we have been trying to reach customer care but no proper response and the technician who is assigned said some other technician will come and escaped - this is ridiculous
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @FiberAct my worst decision was choosing you. I recently shifted to a place your employe is fooling me around not picking my calls and he has taken 500 rs at the time of registration from me said he will return it. Please take action, i dont want your connection now
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sourav purohit (@souravpurohit) reported@ACTFibernet @ACTFibernet Your team left the installation process unfinished today and made me wait for the whole day , Your service is no better than airtel , acc no - 102382313610
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Vignesh (@vignessshhhh) reported@ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet Again there is a new connection issue, SR10180662112184 this is 3rd in just 2 weeks what is happening, the lower connections have their Internet but mine is not up
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RAKESH (@RAKESH7378) reported@ACTFibernet Very disappointed with your service. My internet has been down since yesterday. Complaint No. SR10180655972374 was supposed to be resolved by 10 June, 9 PM, but the ETA has now been extended to 11 June, 9 PM. Internet is essential for my office work. Pathetic service
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Kash (@kash_viral) reported@ACTFibernet@ACTFibernetHYD when they don't wanna do anything, they'll just close the ticket, send the link for feedback and stop responding because they can give bad service and hike prices, they want to connect on call instead solving the issue from their end. #share #public
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Marwan (@Marwan_Atamimi) reported@ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?
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Rvsk⁷²💫 (@vskumar1972) reported@ACTFibernet Even the service people not even attending the calls. We are really frustrated
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Rahul (@agarwal_rahul25) reportedHello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.
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thunder⚡flash (@Shubh_akar06) reported@ACTFibernet Act a/c 102804998602 I don't want your service please I'm tired now i want my money back. Your service team is so worst i can't deal with them in my work time. I bought your network for my mom and now I'm regretting for that decision.
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Ravindra Pal singh (@silentjackle) reportedI WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet And it's down again just with 3-4 hours. Please refund my money. I will opt for another provider. This is not how I want to use with daily issues
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Rahul (@rahulpoddar77) reported@ACTFibernet Issue is there again by the way, there is a new cut every day and your engineers have no clue and zero proactiveness from your side
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Inayat ulla (@Inu_Minu) reported@ACTFibernet u disconnected the phone while I was raising complain abt your internet. Every week your internet doesn't work. @jagograhakjago terms and conditions take money for 6 months but we face issue for weeks and no help. Is this how consumers are dealt with ? @ACTFibernet
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santosh kumar (@santosh93121249) reported@ACTFibernet My complaint number is SR11080588189924 If mine is not done yet then I will open it and get another one installed because your service is very poor.I am worried since 4 days no one is listening
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Nikhilll (@NikhilC12125226) reported@ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service
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RC (@rcmaa) reported@ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this
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A Sceptical Man (@WhyDan4) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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GA (@rashtrawadime) reported@ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest
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Rvsk⁷²💫 (@vskumar1972) reported@ACTFibernet we have raised complaint about cable issue. Pathetic support. No response from ACT Team. SR:10380573807399.
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet @ACTFibernet as I'm waiting since 13 days,for the service or the refund you guys not understanding the seriousness of customer time,i'll raise it to consumer form if not get the exact ETA to solve this issue
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Unable to login
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Naruto (@mallik015) reportedDear ACT Fibernet,@ACTFibernet you charge extra fees and late penalties, but your internet is down frequently and customer support simply disconnects calls without resolving issues. Very disappointing service. #ACTFibernet Stop charging extra penalties as late fees