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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Erode, Madurai, Kallakkurichchi, Coimbatore, Bengaluru, Kanpur, Delhi, Visakhapatnam, Trichūr, Mumbai, Ahmedabad, and Pathanāmthitta.

CityProblem TypeReport Time
Hyderabad Total Blackout 1 hour ago
Chhindwāra Total Blackout 7 hours ago
Hyderabad Internet 11 hours ago
Chhindwāra Wi-fi 15 hours ago
Chhindwāra Internet 2 days ago
Chhindwāra E-mail 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Prabhanjan1110
    Prabhanjan (@Prabhanjan1110) reported

    @ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet Quality of service has gone down with weekly broadband internet disruptions. Not acceptable. Need a proper permanent solution #fail #broadband

  • akash_437
    akash gajbhiye (@akash_437) reported

    @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

  • psseshank11
    ధనం-ఇంధనం! (@psseshank11) reported

    @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

  • LatheefAbdul13
    Lᴀᴛʜᴇᴇғ Aʙᴅᴜʟ (@LatheefAbdul13) reported

    @ACTFibernetHYD @ACTFibernet What a service from you? My internet has been cutoff since yesterday and no resolution yet. Technicians doesn't call back and thry don't pick calls.

  • VivekMachani
    Vivek Machani (@VivekMachani) reported

    @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

  • MarikantiTarun
    Marikanti Tarun (@MarikantiTarun) reported

    @ACTFibernetHYD No internet since 4 days. Raised a ticket but still not solved. Ticket: SR10180717569224 Pathetic service @ACTFibernet @ACT_Issues

  • sambarpodi
    powderysweetgirly (@sambarpodi) reported

    @ACTFibernet i register a new connection and paid for 3 months plan and installation happened on jun 2nd. i’ve now received a notification saying service suspended and bill of 707 is due tomorrow. i’ve raised a ticket SR10280753231094 but i want to talk to a support person

  • NallaVivek
    Vivek నాళ్ళ (@NallaVivek) reported

    @ACTFibernet @ACTFibernetHYD if there is anything worst than **** then ur customer care is more worst than that. Your care rep mutes the call, cuts call. You should be ashamed of yourself for calling a service provider! what a **** company you are running

  • doomerpills
    ik (@doomerpills) reported

    Had a horrible experience dealing with @ACTFibernet today in delhi, the wifi has not been working for 2 straight days now and to make matters worse, their "customer support reps" refuse to pick my phone or reply to my many many messages.

  • vamsivallurik
    karthik valluri (@vamsivallurik) reported

    @ACTFibernet I have reopened the ticket. Hope commonsense prevails. All I am asking is sending me in writing on whatever is being told on phone, if they can't address it. If they are not willing to write down whatever they are saying,it means they are not truthful.

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet Don’t send this default templates provide proper information of what is going on and why is it taking so much time to fix to have an better understanding of why its taking so much time. You app doesn’t give any proper information of the what is happening with the ticket.

  • ponzvetri
    ponrajkumar (@ponzvetri) reported

    @ACTFibernet my internet is not working for past 2 days. No response from service engineer. If I am trying to connect to customer care service it takes 30 mins to connect to an agent. Your chat system is not that extensive. How do you expect your customer to connect with you ?

  • BalajiSpectat
    Balaji (@BalajiSpectat) reported

    @ACTFibernet More than 8 hours now. Still, no response and no internet. Pathetic service.

  • sagarchaubey07
    Sagar Chaubey 'Aazad' (@sagarchaubey07) reported

    @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

  • abhinavgrd
    ABHINAV KUMAR (@abhinavgrd) reported

    Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

  • syedhussain75
    syed (@syedhussain75) reported

    @ACTFibernet please restore my connection asap complaint no SR10180796381654

  • RPK560
    Pawan Kumar (@RPK560) reported

    It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

  • Kumaraswamyp86
    kumaraswamy p (@Kumaraswamyp86) reported

    @ACTFibernet @ACTFibernet Thank you very much for all your support. I have received the refund, and my issue has been resolved successfully.

  • jayaprakashcs
    JP Subramaniam (@jayaprakashcs) reported

    @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

  • Kumaraswamyp86
    kumaraswamy p (@Kumaraswamyp86) reported

    @ACTFibernet We contacted the local ACT technicians regarding service availability. They informed us that extending the network to our location would require the installation of two additional poles and approval from higher level. Considering the growing demand and potential customer base

  • ayush987goyal
    Ayush Goyal (@ayush987goyal) reported

    The @ACTFibernet service in Blr is to terrible, they take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

  • jaineshbp
    Jainesh Patel (@jaineshbp) reported

    @ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!

  • Kuldeep51220124
    Kuldeep singh shekhawat (@Kuldeep51220124) reported

    Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service

  • KaushalPat
    Kaushal Pathak (@KaushalPat) reported

    My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

  • sagarchaubey07
    Sagar Chaubey 'Aazad' (@sagarchaubey07) reported

    @ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve