ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (27%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Visakhapatnam, Hyderabad, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, and Dharmapuri.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 18 hours ago |
|
Chennai
|
Wi-fi | 19 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Visakhapatnam
|
Internet | 2 days ago |
|
Hyderabad
|
Wi-fi | 3 days ago |
|
Chhindwāra
|
Internet | 5 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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shreyas belavadi (@belavadi_7) reportedThis is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.
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Saravana kumar Chinnaraj (@saravans_tweets) reported@ACTFibernet Requested disconnection on Apr 6—service stopped promptly.After 5+ days, no one has collected the assets despite daily “will be recovered” msgs.This delay is cost me daily rent due to pending handover.Who is accountable? Is this service quality in a metro city?
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Panchali Das (@PanchaliDas4) reported@ACTFibernet 48 hours and still no resolution
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user636811 (@user21098) reported@ACTFibernet renews tomorrow. I tried to cancel 2 days back but you team cancelled that request saying we will solve the issue but today they denied Hence cancel my plan effective today and refund the amount paid for the subscription
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service
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X MAX GAMING (@MariyamBeg55697) reportedVery disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD
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WalterWhy (@Borington214993) reported@ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet How can a connection between disconnected without otp or any confirmation from customer.😡😡😡
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user636811 (@user21098) reported@ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud
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Narendrababu (@penbabu) reported@ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet Your service leaves a lot to be desired..
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @ACTFibernetHYD You keep writing the same generic template message. Words don’t define the commitment, your actions does. So far, your actions have been so bad that I regret choosing you as my ISP. I’ve been waiting since Monday and now it’s end of Thursday
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Ravi Rajput (@MrPrefectravi) reported@ACTFibernet can you explained what kind of service you served we have facing Internet issue from last week I’m daily compalining for the internet why we are paying you for disconnected services please cancel my subscription and give refund back
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)
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Chandan kesarkar (@Chand_LvNvrDies) reported@ACTFibernet The speed has become poor and reduced to 50 mbps and lower post all your maintenance activities. This is a major headache to keep reporting and not see improvement.
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Rudy 𐤊 (@Rudy14112222) reported@ACTFibernet so pathetic start with your service Sales and engineers promised that by Sunday the fibre will be ready and now it is getting delayed and I need to cancel and refund immediately
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user636811 (@user21098) reported@ACTFibernet It’s your task to cancel and refund my entire money back in my bank account if you can’t I will file a complaint and also dispute the payment with credit card company with all the proofs against you. As clearly your team shared wrong info to me to renew and upgrade plan its fraud
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Sanjay (@SanjaySampath7) reported@ACTFibernet Broadband connection down since yesterday. After raising complaint I received SMS saying it would be fixed by 9 PM but it was not resolved. This morning I received another SMS extending the ETA to 1 PM. Really disappointed and no communication from the engineer.
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AK Singh (@AKSingh42544383) reportedHey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I tried to connect with support team. Numbers are not reachable how can I connect with support team?
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see my service got disconnected and discontinued for no reason. There is some miscommunication. Please restore it. Madhu residency Journalist colony,Hyderabad Telangana 500072
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Narendrababu (@penbabu) reported@ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.
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Yashank Bharti (@yashank20001) reported@ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674
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Great India (@greatindia123) reported@gayatri008_16 @ACTFibernet You are not using the right service provider.
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Vinay Kulkarni (@vinkulkarni83) reported@ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)