ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Ahmedabad, Chhindwāra, Bengaluru, Chennai, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 2 hours ago |
|
Ahmedabad
|
Wi-fi | 3 hours ago |
|
Chhindwāra
|
Internet | 4 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
|
Bengaluru
|
Internet | 7 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mrinal Pandey (@Miru6695) reported@ACTFibernet Hi @ACTFibernet it is working now but pls explain to me how will I be able to work if I have night shifts on 1st sometime. How do postpaid bills get generated without interrupting service? I understand not being able to login but why service will not be available, I want to know
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet your team does not care about the transparancy and commitment provided to the customer,I want refund of my money as I can't trust the company which is not transparent to it's customer.
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD I have received the disconnection message. When I contacted customer care regarding the refund, your representatives informed me that the amount would only be transferred to another ACT account. This is unfair and was never disclosed when I took the
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Utkarsh Mundra (@UtkarshMundra14) reported@ACTFibernet such a poor service Will never recommend to anyone Specially in Jaipur #fibernet Bad service response. Least bothered staff
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WhySoSerious (@daburkaatel) reported@ACTFibernet Internet is not working since yesterday 10 PM. It’s going to be 12 hours and not sure when services will be restored? How to do work if this kind of service is provided from ACT. Can you let me know when i will be able to use it and do something?
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P S 2.0 (@Invest__India) reported@ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924
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ɱ૨.Nickk (@neelnihal1) reportedWhat pathetic service you are providing me Act. Daily internet is getting cut from past two weeks and im daily calling Act customer care but no response. Technician closing ticket without resolving.I need resolution pls help Contact:8939779208 @ACTFibernet
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Raghava (@Gokusux) reported@ACTFibernet Hey, its been 4 hrs, no resolution so far, really feel like changing internet coz of these delays. Very bad experience Ticket : SR10280508822924
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Sky (@i_am_not_aakash) reported@ACTFibernet @ACTFibernetHYD I needed my connection to get shifted, no response for days and days. Now I want my connection and subscription removed. No response. What a stupid interface you have. No customer care number on the app to help also.
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Nalin (@Nalinbit1) reported@ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone
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vikas kumar (@vikas_612) reported@ACTFibernet Urgent escalation. Internet is down and office work is affected. Customer care keeps asking us to open new tickets instead of resolving the existing complaint. Ticket No: SR10280406243134 Please resolve this immediately.
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HinduRastra (@priyank94822065) reported@ACTFibernet What about the situation when you employee is threatening me to kill me? Will @ACTFibernet will be responsible for the same if any theft happens of any unfortunate incident either happens with me or my family?
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Amritanshu Swaroop (@i_am_amri) reported@ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793
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Anabil Dey (@AnabilDey12314) reported@ACTFibernet @Preronareen Why does your customer service doesnot work? Your customer support email response is automated, chat bot does not work. The only way to get work done is to tag you on twitter? If your customer support is non-functional then why even keep such a team?
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Miss you appu (@champakram) reported@ACTFibernet requested to cancel my broadband account but you have been still billing me
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R G Shubham (@RGShubham2712) reported@ACTFibernet I will now be filling a complaint on consumer grievance portal and make sure that I don't continue with @ACTFibernet and ensure that all the connections in my building are terminated by the builder and give chance to Jio or Airtel or even Excitel, but not these losers.
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Gururaj Sankh (@GSankh) reported@ACTFibernet I am having worst experience in my new connection. None of sales team members and back end team is activating ott promised along with my subscription.. They are demanding money for mobile no correction for no fault of mine. I have raised multiple tickets, no use.
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet This is really frustrating. Again today connection is not working. Within 2 weeks this is fourth time it has went down. Please refund my full money and disconnect. I want to switch. Should I drop an email?
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ATHIVENKATESAN T (@ATHIVENKAT) reported@airtelindia poor broadband service. No responsibility for restoration. Feeling guilty for switching to airtel. Small players like @ACTFibernet giving service. Planning to switch back to act.
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150kMenSuicidesYearly (@ajayverma2014) reportedACT is Failed to provide service on the time and from last 24 hours we are without internet usages of wifi fibernet internet fixed by you at my place @ACTFibernet @ACTFibernetHYD Please resolve the service request SR11080595879564 was expected to be resolved by 06Jun2026 by 3:30
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Yajul Srivastava (@yajulsrivastav) reported@ACTFibernet interner not working since last night.. Raised a ticket already.. No resolution still! I have a Work from home setup.. If this is the level of your services.. I'll not renew this coming month..!! Ticket no. - SR11080523919044
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Punit Dashottar (@dashottarpunit) reported@ACTFibernet The service is Horrible they can't handle the business don't have resource on The ground
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Pratik Soitkar (@pratik_s12) reported@ACTFibernet @ACTFibernetHYD Absolutely pathetic service from ACT Fibernet! Raised a plan change request on 30th May and even after 7 days, no technician has visited and my plan is still not updated. Zero accountability, zero customer support. Highly disappointed. Worst service.
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Vipul Prabhu (@vipul_prabhu) reportedHi ACT, Please resolve the issue We have been without internet for 2+ hrs and no response on the ticket Is this why we pay more than other service providers to get 0 downtime? @ACTFibernet
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Random Opinion 🇮🇳 (@Random_Raay24) reportedHi @ACTFibernet @ACTFibernetHYD we have raised the Ticket for internet disconnection on 28th May - SR10180485269264 But still the issue is not resolved since 7 DAYS. How many more days do I have to bear without wifi?? #ACT #ACTFibernet #Hyderabad
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Srinivas Konduru (@srinikonduru) reportedAnother disappointing experience with @ACTFibernetHYD. This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernetHYD, when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage
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Diwahar Pandian (@DIWAHARPANDIAN) reportedUnacceptable! @ACTFibernet closed my ticket SR10380580306316 & disconnected my internet, but provided ZERO confirmation or email about my REFUND. My plan was prepaid till Oct 2026. You cannot steal my money after failing to provide service! A/C: 103720704297 @ACTFibernet_In
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Abhijit Kulkarni 🌺 (@mkabhijit2) reported.@ACTFibernet : Abhijit from Bangalore. I had raised request for Plan upgrade on May 17. Despite many calls and getting assurances of escalation and it will be fixed within 24 hours 4-5 times, issue has not been resolved yet. This is really bad service off late.
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gyanesh kumar jha (@gyaneshkumarjh3) reported@i_am_amri @ACTFibernet this is a consistent problem with act actually i am observing myself