ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Delhi, Bengaluru, Chennai, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, Osmanabad, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 13 hours ago |
|
Hyderabad
|
Internet | 15 hours ago |
|
Delhi
|
Internet | 19 hours ago |
|
Delhi
|
Internet | 19 hours ago |
|
Hyderabad
|
Wi-fi | 21 hours ago |
|
Bengaluru
|
Internet | 23 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anand Kansal (@anandkansal88) reportedDisappointed with the extremely poor service by @ACTFibernet . Paid for 3-month subscription and I've been waiting for more than 48 hours for my connection. No response from their side. Now they are saying it will take more time. Hope the core team is aware of the poor service.
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MJ (@MJ_199318) reported@ACTFibernet Despite full payment made 10 days ago, your failure to install the router and activate services amounts to gross deficiency in service and unfair trade practice. Take notice that the installation should be completed within 24 hours, #ConsumerRights #ACTFibernet
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Sharath (@thisissharath) reported@ACTFibernet, there is no internet connectivity for the last 4 days! Every technician who is calling for the last 4 days asks the same question, “sir, do you know where is the box in your area?” Seriously? Is that my job? Horrible experience
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Probiotic (@sun1385) reported@ACTFibernet is the worst broadband provider. I have WFH setup and since yesterday Wi-Fi is not working. While onboarding I was assured of same day resolutions however on ground reality is different. @jagograhakjago
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Viyaki (@viyaki_s) reported@ACTFibernet It's been 2 weeks since I raised my complaint. Someone picked up my call once and then just disappeared. Now the ticket has been closed without even solving the issue. Why should I be paying for internet that I haven't been able to use?
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Mahi (@jagdish_mahi) reported@ACTFibernet very poor service from your team. Yesterday, I applied for new connection. At the time of payment, your team committed that device will be installed on same day. Then later in evening, ACT person told me that device will be installed by today 1st half of day.
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Razia Devani (@RaziaDevani) reportedPathetic service by Actfibernet... No responsibility or ownership... @ACTFibernet
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k (@Fletcherlad) reported@Upooorv @ACTFibernet Airtel is really **** here, apparently act works best in this area acc to people
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A Sceptical Man (@WhyDan4) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎
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Mahi (@jagdish_mahi) reported@ACTFibernet No action taken by @ACTFibernet team till now even after highlighting on X. They are taking their undue disadvantage of consumers. Worst ever service I am facing.
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Bhujanga Rao (@bhujangarao0292) reported@ACTFibernet No resolution
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Fringe Element (@OfficeOfSA) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Absolutely ****** service. Can’t fix a wire in 24 hours!
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JusticeSeek (@sayyadshuaib) reported@ACTFibernet Not at all acceptable! Internet these days is the need of the hour, not restricted to entertainment, likr in case of the past. Breakdown for almost 24 hours, not only affects the day-to-day chores, but also gives a sense of disconnect. @ACTFibernet handling the issue callously
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Ravindra (@RavIndra559) reportedDear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 07-Jul(DD/MM) 09:00 to 13:00. Team ACT @ACTFibernet @ACTFibernetHYD what to do now? Any suggestions?
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC I kindly ask that you cancel the existing refund ticket and prioritize the installation at my location as soon as possible. All my details are already on file with your team. I look forward to your swift response and confirmation of the technician's visit.
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cybercrawler99 (@cybercrawler99) reported@ACTFibernet None of your customer support folks are able to provide any concrete information. Looks like ACT too is useless like other networks. I want refund, cancel my installation request
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Khushi Chauhan (@khushikibaat) reported@ACTFibernet is the worst seriously
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Subbaraman R (@Rsram1950) reported@ACTFibernet Times have changed and the present administration and staff decided to shut down the organization by simply driving out the long standing customers out by faulty service and never caring for them. 👏🏻👏🏻👏🏻
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Khushi Chauhan (@khushikibaat) reported@ACTFibernet is the worst for real
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Suresh Nambiar (@suresh30oct) reported@ACTFibernet @kiran_nadella Hello @ACT Fibernet There is serious disruption of Internet service in Brookfield Sraddha silver apartment for the last three days and the customer care is not responding
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bharath goud (@bharathgoud2002) reportedHi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web
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Hanu Rao (@HanuRaoG) reported@ACTFibernet Ticket no: SR10681098288604. Internet is not working from morning, Could you please assign this ticket to someone. No response from support team when I called them.
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NiShan (@ShanbNit) reported@ACTFibernet - your customer service are using every trick in the book to get me to move from my current plan Blaze. Their fav line is it is not available anymore and customers have to choose the higher package. This is half truth as existing customers can continue on that plan
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Sachin Gogia (@runthusiast) reported@ACTFibernet - You need to get your ACT together. You have been making false promises openly, whereas the ground truth is that no one cares. On May 29th, I paid you for a plan change to convert to a 6-month plan, which comes with mesh routers. No updates yet! The service request you logged doesn’t even show up in my account. 🤔
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arabinda panda (@arabinda5064) reported@ACTFibernet Worst service ever. I recently moved to TNGO Colony, Hyderabad, and from the very first day my connection has been unreliable. The service has been pathetic. Since yesterday, my internet has been completely down, and despite raising multiple complaints,
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Cricketcircle (@Cricketcircle07) reported@ACTFibernet Got the tv set-up box. But not able to watch Sony SAB tv channel. While purchasing checked that Sony SAB tv was included in the plan. But it's not showing now. What kind of service is this.
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Sharath (@thisissharath) reported@ACTFibernet No, I won’t. Last time I allowed this, your team created a lot of problems while accessing the building. They were walking in unannounced & would leave without closing the gate, without informing. Too many security lapses and your technical team was very rude too. Very risky
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Ravi Raj (@rajput_ravi12) reportedYour team doesn't value customer's time. False commitments and no intimation to the customers on the installation time of a new connection. Your team wasted my entire day by giving false hopes on the new internet connection installation. Really shameful! @ACTFibernet
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Dhurjati somasekhar (@somudhurjati) reported@ACTFibernet : I Have raised multiple requests for sudden internet issues at home, Engineer visiting the site and resolving temporarily and closing the request.
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V.S. Shriakant (@vsshriakant) reported@ACTFibernet it's been 4 days since sr 10381095562575 has been raised. No sign of problem solving. Numerous calls, emails nothing works. Pathetic