ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Erode, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vinay
(@vinay7584) reported
@ACTFibernet We are providing the power supply to the power box for ACT internet service from past year( Aug 2020) and we have been promised of power refund. But its not fullfilled.Worst servies ever.
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Shiva Seshasai
(@shiva_seshasai) reported
@ACTFibernet its been >36hrs and the internet is still not restored, any possible early fix or should I switch to a more stable service provider?
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Aman Singh
(@drumaxOP) reported
@ACTFibernet @ACTFibernetHYD Acc No: 101009798493. Firstly I wasn't informed that the name change will cause my internet to not work for four long hours. And now even after 16hrs my internet is down. Pathetic service as usual, that's for making me realise my mistake by choosing u
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Bharat kumar yagnala
(@Bharat_yagnala) reported
@IamNicck @ACTFibernet It was almost the same for me too. Its been more than a year now that I have discarded ACT. Switched to @airtelindia and the experience has been pretty seamless. Low network interruptions and swift issue resolutions when compared to ACT
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Surajk
(@Surajk66237929) reported
@ACTFibernet No use. I raise a ticket every month n you guys fix it only temporarily.
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Som
(@Som41013872) reported
@ACTFibernetHYD , @ACTFibernet such unprofessional service from ground staff.. have requested for relocation, they have been extremely rude, uncouth and a total disaster to talk to.. local goons have been hired, I fear so.. Shame to see the falling standards of Act quality
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Vinay
(@vinay7584) reported
@ACTFibernet We are providing the power supply to the power box for ACT internet service from past year( Aug 2020) and we have been promised of power refund. But its not fullfilled... Worst servies ever. Never should anyone provide power.
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Ganapathi
(@ganapathi52) reported
@ACTFibernet Sharing has never helped..Anand knows my details. Ajay Ragul your field guy thinks he does a big favor if he takes a call...the experience aint unpleasant, its unacceptable
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Ganapathi
(@ganapathi52) reported
@ACTFibernet sorry sir ,you are not the leading fiber provider anymore..pathetuc service provider poor maintenance ,arrogant inefficient maintenance crew
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Krutika
(@krutika_ganeru) reported
from
Hyderabad, Telangana
@ACTFibernet @ACTFibernetHYD is the internet down? There is no internet service since an hour . Area: Barkatpura. Pleaseget this resolved asap. Have raised a complaint too.
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clothocity
(@clothocity) reported
@ACTFibernet how to unsubscribe Sony liv i want to do that please help me out ?
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Laxmikanth potay
(@lkpotay) reported
@ACTFibernet is one of the waste broadband and customer service is horrible. Every month I'm facing the issue and they will take time for resolution 2-3 days. For this issue I have to one or two days leave which LOP 🤬🤬🤬😡😡
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Ganapathi
(@ganapathi52) reported
from
Chennai, State of Tamil Nādu
@ACTFibernet I see a sharp decline in your service? Are you closing down?
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Bharat kumar yagnala
(@Bharat_yagnala) reported
@IamNicck @ACTFibernet I have experienced this personally, the refund process is very slow. I had to follow up regularly for numerous days post which they gave the refund.
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DHEERAJ PRAKASH P
(@DHEERAJPRAKASHP) reported
@ACTFibernet Therefore I decided to take off the connectivity of few lines from the junction box. Now I see some action where the so called “Network Engineer” comes to my place asking if he could check the junction box as my neighbours are facing connectivity issues.
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KY Reddy
(@KYReddy16) reported
@ACTFibernet my service SR10161468297792 raised today morning, a day passed away no response no update... you should feel some decency in giving updates to customers. You should feel shameful to provide such poor services and to claim No:1 in the industry. wooooorst
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Raghav
(@Ragav_singer) reported
@ACTFibernet Internet has been down without any prior notification for the 3rd on a row in 2 weeks! Poor coverage and customer service! #TimetoquitACTfibernet @airtelindia Do you provide uninterrupted broadband service with fair speed?
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vivek chaudhary
(@codewithmevivek) reported
@ACTFibernet my internet not working since yesterday, several complainta but customer service is not that much responsive no technician visit. How will I work from home? Is this what u promised while selling ur product to me? Poor & pathetic service.
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Dr Munir Ahmad Khan
(@drmunir82) reported
@ACTFibernet I am relocating need to discontinue my subscription not able to get through the customer care IVRS .. how do I proceed..?? I am at New Delhi East of Kailash
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Venkata Rajesh Varanasi (O+ve)
(@Rajesh_V_V) reported
@airtelindia You've got to have an upgrade from conventional to fiber. @ACTFibernet in our area and @reliancejio are available and you guys are promising to upgrade from conventional one to fiber in a month since 3 years. Help me chose
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Pujit
(@pujityg) reported
@ACTFibernet You are closing the complaint without even resolving the issue? Worst service ever! Complaint number : SR10261489688842
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DHEERAJ PRAKASH P
(@DHEERAJPRAKASHP) reported
@ACTFibernet I had raised a service request on 19th Aug to remove the junction box as the construction at my place is getting obstructed. Till today there has been no action despite multiple calls. You had the audacity to close the case without my consent too.
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Raina
(@SRKhanda) reported
@ACTFibernet very bad service. I was using prepaid account and when I asked to disconnect the account was told it is done and there will not be any further payment. Was told when I need I can activate from the app and for relocation I can call if needed. Also was told since
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KY Reddy
(@KYReddy16) reported
@ACTFibernet My service ticket no # SR10161468297792, Services has not restored and no update till now a day has already passed. **** of services by ACT, and such an irresponsible team i have never seen, worthless and should be shameful @ACTFibernet team....woooorst.....
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Shrikant Sharma
(@shrikant_7777) reported
@ACTFibernet @ACTFibernet It's the third day and internet is still not working. No service engineer has called me yet. No one has visited our housing society. ACT doesn't even care about its customers. I want to escalate this issue to the highest authority. Moving to @reliancejio Fibre.
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Mohammad Mahefooz
(@mahefooz) reported
@ACTFibernet Still not resolved, telecom companies work 24/7 irrespective of day or night to resolve issues within couple of hours. But you guys seems to work only from 9am to 5pm, reminding me of VSNL days!!
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Durba
(@durba1985) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet I raised a service request yesterday. My wifi isn't working at all. I have not received any communication from ACT till now about resolving it. Will anything be done or not?
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Prabha🏌️
(@ThisisPrabha45) reported
intha slow entra net @ACTFibernet
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Durga Prasad D$P
(@DurgaRamPrabha) reported
@ACTFibernet Im hearing only inconvenience message....... Anyway....... My account contact number : 102469019582 Its been almost a month we have requested to cancel the account and no one has informed to return the router and after 2 weeks for which we r asking for our money.
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Mohammad Mahefooz
(@mahefooz) reported
@ACTFibernet @ACTFibernetHYD SR10161489816182, Internet down from many hours, still not resolved. Why is it taking ages to resolve?