ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Erode, Madurai, Kallakkurichchi, Coimbatore, Bengaluru, Kanpur, Delhi, Visakhapatnam, Trichūr, Mumbai, Ahmedabad, and Pathanāmthitta.

City	Problem Type	Report Time
Hyderabad	Total Blackout	1 hour ago
Chhindwāra	Total Blackout	7 hours ago
Hyderabad	Internet	11 hours ago
Chhindwāra	Wi-fi	15 hours ago
Chhindwāra	Internet	2 days ago
Chhindwāra	E-mail	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prabhanjan (@Prabhanjan1110) reported 3 minutes ago

  @ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 8 minutes ago

  @ACTFibernet Quality of service has gone down with weekly broadband internet disruptions. Not acceptable. Need a proper permanent solution #fail #broadband

• 
  akash gajbhiye (@akash_437) reported 8 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  ధనం-ఇంధనం! (@psseshank11) reported 9 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  Lᴀᴛʜᴇᴇғ Aʙᴅᴜʟ (@LatheefAbdul13) reported 9 minutes ago

  @ACTFibernetHYD @ACTFibernet What a service from you? My internet has been cutoff since yesterday and no resolution yet. Technicians doesn't call back and thry don't pick calls.

• 
  Vivek Machani (@VivekMachani) reported 10 minutes ago

  @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

• 
  Marikanti Tarun (@MarikantiTarun) reported 14 minutes ago

  @ACTFibernetHYD No internet since 4 days. Raised a ticket but still not solved. Ticket: SR10180717569224 Pathetic service @ACTFibernet @ACT_Issues

• 
  powderysweetgirly (@sambarpodi) reported 14 minutes ago

  @ACTFibernet i register a new connection and paid for 3 months plan and installation happened on jun 2nd. i’ve now received a notification saying service suspended and bill of 707 is due tomorrow. i’ve raised a ticket SR10280753231094 but i want to talk to a support person

• 
  Vivek నాళ్ళ (@NallaVivek) reported 15 minutes ago

  @ACTFibernet @ACTFibernetHYD if there is anything worst than **** then ur customer care is more worst than that. Your care rep mutes the call, cuts call. You should be ashamed of yourself for calling a service provider! what a **** company you are running

• 
  ik (@doomerpills) reported 16 minutes ago

  Had a horrible experience dealing with @ACTFibernet today in delhi, the wifi has not been working for 2 straight days now and to make matters worse, their "customer support reps" refuse to pick my phone or reply to my many many messages.

• 
  karthik valluri (@vamsivallurik) reported 17 minutes ago

  @ACTFibernet I have reopened the ticket. Hope commonsense prevails. All I am asking is sending me in writing on whatever is being told on phone, if they can't address it. If they are not willing to write down whatever they are saying,it means they are not truthful.

• 
  ismail baumran (@ismailbinomer) reported 17 minutes ago

  @ACTFibernet Don’t send this default templates provide proper information of what is going on and why is it taking so much time to fix to have an better understanding of why its taking so much time. You app doesn’t give any proper information of the what is happening with the ticket.

• 
  ponrajkumar (@ponzvetri) reported 18 minutes ago

  @ACTFibernet my internet is not working for past 2 days. No response from service engineer. If I am trying to connect to customer care service it takes 30 mins to connect to an agent. Your chat system is not that extensive. How do you expect your customer to connect with you ?

• 
  Balaji (@BalajiSpectat) reported 18 minutes ago

  @ACTFibernet More than 8 hours now. Still, no response and no internet. Pathetic service.

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 24 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  ABHINAV KUMAR (@abhinavgrd) reported 25 minutes ago

  Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

• 
  syed (@syedhussain75) reported 25 minutes ago

  @ACTFibernet please restore my connection asap complaint no SR10180796381654

• 
  Pawan Kumar (@RPK560) reported 33 minutes ago

  It’s been more than 15 hours the issues has not yet been resolved . Can you please check. I have DM the SR number. @ACTFibernet . Unable to reach customer care and no one has contacted me yet

• 
  kumaraswamy p (@Kumaraswamyp86) reported 34 minutes ago

  @ACTFibernet @ACTFibernet Thank you very much for all your support. I have received the refund, and my issue has been resolved successfully.

• 
  JP Subramaniam (@jayaprakashcs) reported 36 minutes ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  LoneGoat (@BlueHawks110) reported 37 minutes ago

  @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

• 
  kumaraswamy p (@Kumaraswamyp86) reported 44 minutes ago

  @ACTFibernet We contacted the local ACT technicians regarding service availability. They informed us that extending the network to our location would require the installation of two additional poles and approval from higher level. Considering the growing demand and potential customer base

• 
  Ayush Goyal (@ayush987goyal) reported 46 minutes ago

  The @ACTFibernet service in Blr is to terrible, they take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

• 
  Jainesh Patel (@jaineshbp) reported 46 minutes ago

  @ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!

• 
  Kuldeep singh shekhawat (@Kuldeep51220124) reported 52 minutes ago

  Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

• 
  SYED SALMAN (@salmantheboxing) reported 52 minutes ago

  "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

• 
  Nation1st (@UrsVz7) reported 54 minutes ago

  @ACTFibernet it has been more than 24hrs , issue still not resolved.this is impact on our work. More than 200 houses internet down since 24hrs. Due to tree branch cutting by electricity dept. In Ameenpur Hyderabad. Kindly address ASAP. @ACTFibernetHYD

• 
  Hanu Rao (@HanuRaoG) reported 57 minutes ago

  @ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service

• 
  Kaushal Pathak (@KaushalPat) reported 58 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 1 hour ago

  @ACTFibernet @daneshzaki @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve