ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (28%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Delhi, Guwahati, Greater Noida, Hyderabad, Chandigarh, New Delhi, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Total Blackout | 13 hours ago |
|
Delhi
|
Total Blackout | 14 hours ago |
|
Guwahati
|
Wi-fi | 14 hours ago |
|
Greater Noida
|
TV | 16 hours ago |
|
Hyderabad
|
Wi-fi | 19 hours ago |
|
Chandigarh
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Jagyanseni (@SweeTie92083310) reportedInternet down since today; Ticket SR10279909602684 still unresolved. Entire area affected. Support only giving ETR (23 Apr, 1st half) with no concrete update. This is severely impacting my work. Need immediate escalation to higher team and urgent resolution. @ACTFibernet
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Leo 🇮🇳 (@LuminousLeo_) reportedHello @ACTFibernetHYD, @ACTFibernet kindly advise if service is available in Sun City, Bandlaguda Jagir, Hyderabad 500086? I need to shift the connection from current location 501504.
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kanak prajapati (@polaroid080) reportedMy internet is again not working not even able to raise a ticket. @ACTFibernet - can you do something or should I switch the connection to some other operator
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Ramanand Mahato (@ramanand_25) reportedWhy should customers choose @ACTFibernet if support isn’t reliable? In today’s work-from-home world, downtime = lost productivity. #ACTFibernet #CustomerExperience #InternetIssues
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sathishraj (@sathishraj259) reportedDisappointed with @ACTFibernet. It’s been 4 days since my ticket (SR10379971827534) was raised with no fix in sight. Reliable connectivity is essential—please update me on the status worst customer service @ACTFibernet
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Viyydu (@viyydu) reported@ACTFibernet will you stop fooling customers? The internet is not working since past 2 months at Perungudi Chennai and your engineer Mr Venkatesh only wastes time and now he is not responding at all @jagograhakjago how can I raise a complain of cheating and forgery against these
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Khirod Dora (@khirod_prof) reported@ACTFibernet my internet not working after taking a new connection post 1 hour....is this kind of service ...my account no 101662082753.
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Vinita Sharma (@Vinita_Sharma30) reported@ACTFibernet Any update? @PMOIndia please help me with this isseu, you can see for how many days I'm struggling and ACT is not at all helping. I never got any call from them.
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Swagz (@lovelyghosh53) reported@ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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Rahul (@rahul_rahu90786) reported@ACTFibernet can you please support as my internet isn’t working since last night and I am unable to connect with you customer support
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475
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akshath.k.r (@akshathkr) reported@ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.
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Anurag (@anurag_abk) reportedSo, the @ACTFibernet people came and disconnected the hub but went back home without fixing it. I mean why to even remove it in the first place if not in the mood to do it? @ACTFibernet customer care know about the progress on tickets as much as my cook knows about Rocket Science
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
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Sachin Sharma (@sachinn_ss) reported@ACTFibernet The expected resolution time has already passed. By when will this be fixed? A reply online isn’t enough please take action. Without internet, many important tasks come to a halt @ACTFibernet
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Prem Shankar dubey (@premdubey3031) reported@ACTFibernet My connection is not working for account number 102699848225. Internet is completely down and causing inconvenience. Please resolve this issue ASAP.
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
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manjunath S (@manju132313) reported@ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.
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Ramanand Mahato (@ramanand_25) reportedIt’s not about occasional downtime — that happens with every ISP. The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues
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Ramanand Mahato (@ramanand_25) reportedWhat’s frustrating is the mismatch between promise and delivery. If resolution realistically takes a day, just say that upfront during selling it. Overpromising and underdelivering erodes trust fast. #ACTFibernet #CustomerExperience #InternetIssues
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suprateek (@suprateek13) reported@JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.
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Preetham Deshpande (@preethamdesh) reported@ACTFibernet Since yesterday ur doing the same ...worst
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kanak prajapati (@polaroid080) reported@ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working
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rakee (@rakee21may) reportedNo resolution given @ACTFibernet @jagograhakjago @PMOIndia
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SHAMEEM (@SHAMEEMR19) reported@ACTFibernet My wifi service disconnects now and then .The reason in the app shows Rs.200 is due (which was a discount given by you.Kindly help
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viswanathan (@sailorviswana) reported@ACTFibernet @chennaiactfiber @NaMoInTamil 103015853858 chennai connection. Upgraded 48 hrs before. Last 24 hrs no service. Customer care saying connection cannot be resumed indefinitely. This is the way ACT cheating. My life is screwed because of this...
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Dr Rishi (@rishidoc98) reported@ACTFibernet Very pathetic service from act my internet no 103323011887 has not been working since 3 days inspite of making multiple complaints there is no resolution
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Vinita Sharma (@Vinita_Sharma30) reported@ACTFibernet Your ACT Engineer, Lakshmi told me that I should receive the call from your department as there is a ticket pending for very long (more than 3 months) but I never got a call until I follow up. Your engineer Lakshmi is very rude and he lies a lot. He is a big lier.
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet Any update regarding my complaint..