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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 24% Wi-fi (24%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Mumbai, Bengaluru, Delhi, Ahmedabad, Pathanāmthitta, Chhindwāra, Visakhapatnam, Jodhpur, New Delhi, Coimbatore, Vijayawada, Jaipur, and Madurai.

CityProblem TypeReport Time
Chennai Internet 5 hours ago
Hyderabad Internet 8 hours ago
Mumbai Wi-fi 13 hours ago
Bengaluru Internet 13 hours ago
Bengaluru Internet 15 hours ago
Delhi Internet 16 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • s19hubham
    s19hubham (@s19hubham) reported

    Hi @ACTFibernet - signed up for the WiFi today. Your support agent confirmed it will be installed today but no action taken yet inspite of paying for 3 months already. Please help. Account ID - 110806926073

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    @ACTFibernet your internet services are as bad as BSNL. EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. I have taken the mesh router and pay way high for it. And your customer service is so bad. Can't even get in touch with your Customer service team. #bangalore

  • tirthankar_nitj
    tirthankar behera (@tirthankar_nitj) reported

    @ACTFibernet How will I check my ETR, my Internet is not working. Please resolve ASAP. @FiberAct

  • BVasuB1
    BVasuB (@BVasuB1) reported

    @ACTFibernet Overall service and the response from your team is pathetic.

  • manishd19654828
    manish dagar (@manishd19654828) reported

    @shivamg0902 @ACTFibernet @FiberAct I agree with you dear, most useless service.

  • glass_vote
    KONIDELA (@glass_vote) reported

    @driven_at_home @ACTFibernet @ACTFibernetHYD This is the fourth day I am completely without internet. Your team has given me six false ETRs in four days, and even the ETR promised by your Nodal Officer has lapsed. Your customer service is bottom-tier and deeply frustrating.SR10180665320964

  • silentjackle
    Ravindra Pal singh (@silentjackle) reported

    I WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet

  • rahulpoddar77
    Rahul (@rahulpoddar77) reported

    @ACTFibernet Issue is there again by the way, there is a new cut every day and your engineers have no clue and zero proactiveness from your side

  • KomariAnilKumar
    Anil Kumar Komari (@KomariAnilKumar) reported

    @ACTFibernet same worst support again...don't take @ACTFibernet.

  • kamalclassic1
    kamalraj (@kamalclassic1) reported

    @ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr

  • tsktsk123
    senthilkumar (@tsktsk123) reported

    @ACTFibernet I am not sure what's going on, frequently facing intermittent disconnection issues today internet is fully out. Will be issue be resolved today? Nowadays very frequent issue with ACT. Complaint no # SR10380722108054

  • Inu_Minu
    Inayat ulla (@Inu_Minu) reported

    @ACTFibernet Your technical team disconnected my call. This is your service ? @ACTFibernet

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    Hi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet

  • Shubh_akar06
    thunder⚡flash (@Shubh_akar06) reported

    @ACTFibernet Act a/c 102804998602 I don't want your service please I'm tired now i want my money back. Your service team is so worst i can't deal with them in my work time. I bought your network for my mom and now I'm regretting for that decision.

  • Vakil__Saab
    Rahul Agarwal (@Vakil__Saab) reported

    @ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol

  • VipulGoel12
    Vipul Goel (@VipulGoel12) reported

    My internet not working for last 3 days. I've raised ticket on app but no action has been taken. Stopped working next day after I paid the bill and cancelled Disconnection request. Regretting my decision to continue with this ****** company. Please refund me. @ACTFibernet

  • Qtiyapaa
    Tushar (@Qtiyapaa) reported

    @ACTFibernet Also your customer care raised a ticket to replace my mesh routers since weeks. Nothing came from your side. When i call customer care they simply cut the call. Why dont you shutdown your services?

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    @ACTFibernet "New connection installed today but router configuration failed, Wi-Fi name not showing. Ticket raised but no response. Pathetic service on day one!" SR10280744973474

  • psseshank11
    ధనం-ఇంధనం! (@psseshank11) reported

    @ACTFibernet can you provide an update on the ticket SR10180709586464? My work is completely on-hold due to this. There was issue with other service providers as well but they have fixed it on priority,only act customers are facing issue in my area since yesterday #actfibernet

  • Qtiyapaa
    Tushar (@Qtiyapaa) reported

    @ACTFibernet I am facing continuous internet issues since many days. I have raised SR10280632329814 but no action has been taken. System is not allowing me to open new ticket. Customer care is non responsive and giving vague responses. Please check.

  • WhyDan4
    A Sceptical Man (@WhyDan4) reported

    @ACTFibernet Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

  • crimetobehonest
    చలో నవ నిర్మాణ సభ (@crimetobehonest) reported

    are making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.

  • mallik015
    Naruto (@mallik015) reported

    Dear ACT Fibernet,@ACTFibernet you charge extra fees and late penalties, but your internet is down frequently and customer support simply disconnects calls without resolving issues. Very disappointing service. #ACTFibernet Stop charging extra penalties as late fees

  • saffronisgood
    Kannan (@saffronisgood) reported

    @ACTFibernet It’s done and resolved for now. Constant follow up 48 hours from customer, for after sales service call which is prepaid 6 months in advance? No customer service contact point,one app, that doesn’t help in resolving actual human problems. Internet is lifeline to survive. Pls.

  • ganti_rao
    Ganti M S Rao (@ganti_rao) reported

    @nsitharaman @ACTFibernet @JM_Scindia Mr. Sunder Raju, Chairman Atria Convergence Technologies (ACT). Sir, On 01.06.2026 Paid ₹3424.00 ACT for Wi-Fi. Requested Mr Manikumar to provided invoce/bill against the payment made. Telling stories Not responding. Pl help me

  • PushpaMuthyam
    Pushpa (@PushpaMuthyam) reported

    @ACTFibernet 45 days 10+ emails, multiple calls. You've finally collected router but my refund of ₹6,614 is still missing. Every reply is a copy-paste from a different agent. Consumer court complaint already filed. Acc-101799520914. When do I get my money back? @jagograhakjago

  • imakhil09
    𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported

    @ACTFibernet Hey worst service provider @ACTFibernet Ignoring is not a solution Wakeup and answer

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet It’s Wi-Fi drop issue… already technician visited 2 weeks back and told other also facing similar issue in the town. After that no resolution provided. Please work the original ticket and make the things fast.

  • laidback1954
    Avinash Shishoo (@laidback1954) reported

    @ACTFibernet As an existing customer, trying to get in touch with you for some issue. Can you revert please ?

  • smsid1988
    Siddhartha Mitra (@smsid1988) reported

    @ACTFibernet The issue is resolved now ..