ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (26%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Coimbatore, Hyderabad, Chennai, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, Jammu, Dharmapuri, and Visakhapatnam.

City	Problem Type	Report Time
Chhindwāra	Internet	2 days ago
Coimbatore	Internet	2 days ago
Hyderabad	Internet	2 days ago
Chhindwāra	Internet	3 days ago
Chennai	Wi-fi	4 days ago
Hyderabad	Total Blackout	4 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  user636811 (@user21098) reported 4 minutes ago

  @ACTFibernet Hi, I’ve received no proper response. On today’s call, your team denied the router & support promised earlier. I requested cancellation 2 days ago but it was closed without resolution. Cancel my plan effective 10-04-26 and process a full refund before renewal.

• 
  Viraansh (@ViraanshB) reported 4 minutes ago

  @gayatri008_16 @ACTFibernet Broadband is not as your mobile network Some times if any lines disconnected it takes time to fix Always it can't be fixed in 1 hour or 2

• 
  dinkar Singh (@dinkarsinghh) reported 4 minutes ago

  @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

• 
  Ar Dev (@AravindDevanat1) reported 6 minutes ago

  @ACTFibernet There is no resolution at sight. Why is this nit attended on priority ? I have paid you for a yearly subscription and there is no internet for 24 hrs in a metro. No one is reachable. Pathetic customer support

• 
  shreyas belavadi (@belavadi_7) reported 15 minutes ago

  Trying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.

• 
  Samir Mir (@SamirMir2123) reported 16 minutes ago

  @ACTFibernet SR10279623447510 No Resolution Since 8 Days. This is really unfortunate that being ACT customer I have to escalate on twitter. These days ACT does not provide solution without twitter. Disappointed and very low standard customer service.

• 
  Shashank Shekhar (@shashank24ten) reported 19 minutes ago

  This level of service is unacceptable. Strongly urge residents in Aparna societies in Hyderabad Nallagandla area to consider alternatives like Pioneer. @ACTFibernet please fix this ASAP!

• 
  Mahesh Jain (@bjpsupporter999) reported 19 minutes ago

  @ACTFibernet More than 48 hours...patience ???? Just a question? Is ACT doing charity work providing free broadband service?

• 
  ನಿನಾದ | निनाद | Ninaada (@ninaada) reported 19 minutes ago

  @ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.

• 
  rekoark (@Aryanku69199636) reported 20 minutes ago

  Extremely frustrated with @ACTFibernet. Paid ₹3112 for a new connection (Prospect: 101796162944), but technician says 'No Feasibility.' It's been over a week and no refund! Customer care won't pick up. I need my money back immediately. #ACTFibernet #BadService

• 
  user636811 (@user21098) reported 22 minutes ago

  @ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.

• 
  Souvik Samantaray (@souvik0725) reported 23 minutes ago

  @ACTFibernetHYD @ACTFibernet Work Order WO101796899190, your sales rep promised a connection by 7 pm yesterday, then moved it to 12 pm today and now he’s not picking the call and nobody has visited me. Is this the service you’re providing? Unprofessional!

• 
  Mahesh (@mahesh_kumar_16) reported 28 minutes ago

  @ACTFibernet Pathetic service experience. I requested a connection shift within the same society, yet there has been no action from your team. Multiple follow-ups, but zero response or accountability. This delay is unacceptable for such a basic request.

• 
  Ravi Rajput (@MrPrefectravi) reported 28 minutes ago

  @ACTFibernet can you explained what kind of service you served we have facing Internet issue from last week I’m daily compalining for the internet why we are paying you for disconnected services please cancel my subscription and give refund back

• 
  Ashish Joshi (@ashishjoshilko) reported 29 minutes ago

  @ACTFibernet Hi , have specially asked the local cust service representative to get the Zee 5 Pack removed , also there has been a credit twice but no response

• 
  Priyanka (@priyabala22) reported 29 minutes ago

  @ACTFibernet broadband is not working for past 12 hours. Raised complaint in act app. No resolution yet. Ticket no. SR10279692219674. Please check on this asap

• 
  Mathews Joseph (@MathewsJoseph13) reported 29 minutes ago

  @belavadi_7 @ACTFibernet I also had the same problem.

• 
  Ritu (@Rituut1) reported 35 minutes ago

  @ACTFibernet Your service has been extremely disappointing. My WiFi has not been working since yesterday almost 24 hours now and no technician has been assigned. There is no way to reach support or even get an update. This is not the first time Account No: 118743660976

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 38 minutes ago

  8 days, no internet, no resolution — worst experience ever. Raised a complaint with ACT Fibernet and still no technician visit or proper update—just “will be resolved soon” messages. In 2026, internet isn’t optional. This delay is unacceptable and affecting my work. @ACTFibernet

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 40 minutes ago

  @ACTFibernet Even now i have raised a ticket for the network not working and the ticket number is SR101797588654. Looking forward to what the issue is now again (maybe the municipality works again)

• 
  Killer whale (@killer_whale6) reported 40 minutes ago

  Day 4 of @ACTFibernet holding my ₹3932 refund (SR10279747451781) after trying to install a commercial distribution box onto my private property without prior disclosure.Official NCH Consumer complaint filed (Docket #9085977).@TRAI @jagograhakjago look into these predatory delays

• 
  n8 (@RaviTej50049752) reported 44 minutes ago

  @gayatri008_16 @ACTFibernet Act antha daridram nkoti ledu their service is pathetic. Shift to airtel

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 45 minutes ago

  @ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.

• 
  Priyam Pradhan (@PradhanPri64928) reported 47 minutes ago

  @ACTFibernet Router taken by your team without notice or replacement. Connection was transferred & ₹9K prepaid for 6-7 months. No help from customer care. Now without any router. Resolve ASAP. Name: Mrutyunjay Dash (+91 8763150574)

• 
  Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reported 48 minutes ago

  @ACTFibernet @ACTFibernetHYD Remember for each breathe I take, I add 500 new curses for you for your pathetic customer service.

• 
  SRKriz (@srkriz26) reported 50 minutes ago

  @ACTFibernet @FiberAct I paid to change my plan to a bundle plan with Mesh. Since I already had a Mesh I told the service guy to change the plan for 1 month extra. He said yes, but didn't change it. The ticket got close automatically without any intimation. Plan didn't change

• 
  user636811 (@user21098) reported 54 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Souvik Samantaray (@souvik0725) reported 54 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD It’s been 72 hours now and still no resolution/progress on my installation. This is appalling service in 2026. If you cannot do it, please refund my money and I’ll find a different ISP. I cannot lose my peace of mind anymore

• 
  sp-pawanist🥸🍁🤑 (@SPtweetsss) reported 54 minutes ago

  @ACTFibernet Internet is not working from last 15 hours in my area, where i called the person who installed ActFibernet in my house says @ACTFibernet is not fixing this Area is pincode is 522309, cherukupalli, Bapatla dist.., AP #AP

• 
  SRKriz (@srkriz26) reported 1 hour ago

  @ACTFibernet @FiberAct How do I talk to agents on Help? I get only automated responses and i responses? @AshwiniVaishnaw Ji there shud be an option for all contact centers to allow customers to chat with humans. Even after paying money, we are forced for this #bullshit