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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 21% Wi-fi (21%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Visakhapatnam, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, Mumbai, Kolkata, and Lucknow.

CityProblem TypeReport Time
Hyderabad Internet 21 hours ago
Chhindwāra Internet 1 day ago
Chennai Wi-fi 2 days ago
Hyderabad Internet 2 days ago
Hyderabad Total Blackout 2 days ago
Hyderabad Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • gajendrajena
    Gajendra (@gajendrajena) reported

    Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

  • vansh_bajaj11
    Vansh (@vansh_bajaj11) reported

    @ACTFibernet hi internet is not working since 5pm Almost been 14 hours now Need to get it fixed ASAP as I have my office work Already registered a complaint

  • tamilcryptoguy
    Tamil Crypto Guy π² (@tamilcryptoguy) reported

    @ACTFibernet Your internet service is absolutely pathetic. The connection is down, and there’s no proper resolution despite being a paying customer. We pay for a reliable internet service, not constant outages and endless waiting. Fix your network and stop making customers chase.

  • doozudoesit
    Doozie (@doozudoesit) reported

    @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

  • Dinesh72521026
    Dinesh (@Dinesh72521026) reported

    @ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835

  • Surajit14
    Surajit Mitra (@Surajit14) reported

    @ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService

  • RagingAcs
    Acs (@RagingAcs) reported

    Put in a request to shift connection 2 weeks ago. ETA on the ticket was 28th august. called support on 1st september. still havent got a call from agenst to shift the connection yet. @ACTFibernet @BandBajaateRaho

  • Elite_Raven1159
    Srijan Majumdar (@Elite_Raven1159) reported

    @ACTFibernet my internet is inactive for the past 2 days. I have raised 4 separate complaints already, and your field team keeps closing the tickets without a permanent fix. Please assign a senior technician immediately. Account Number: 102724635446

  • sanatana57
    Sanatana (@sanatana57) reported

    I want I my money back soon, so that I can switch to @ACTFibernet . Atleast they provide the routers which has inbuild VPN support.

  • Shiva_Prakash_M
    Shiva Prakash (@Shiva_Prakash_M) reported

    It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

  • MihirBSR
    MIHIR GUPTA (@MihirBSR) reported

    @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

  • vicky2ooo
    Vi (@vicky2ooo) reported

    @ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.

  • badassureka
    Rashi Sureka (@badassureka) reported

    @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

  • AkritiBajaj
    Akriti Bajaj (@AkritiBajaj) reported

    @ACTFibernet I paid for activation of my internet plans almost 2 wks ago, but service is still not installed. Technician visited once, customer care has been unhelpful, and not responding despite assurances. This is unacceptable. Resolve immediately!

  • sreevajhala
    Sreekar (@sreevajhala) reported

    @ACTFibernet Day 2 of no response or Support

  • MaalGaaadi
    aji l mera (@MaalGaaadi) reported

    @ACTFibernet You Guys are the worst ISP in Bangalore especially Whitefield area. No response on my ticket and your so called technical team is not responding. Resolve this or I will be removing ACT from my flat and the whole apartment.

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

  • iShubham007
    Shubham (@iShubham007) reported

    @ACTFibernet Any update on ticket SR11581804549974 ? Can you please prioritise this as it's impacting business hours deliverables on weekdays ? The issue persists more than 24 hours.

  • ishwarachanta
    Ishwar Achanta (@ishwarachanta) reported

    @ACTFibernet complaint lodged at 1015 this morning, so far no rectification nor is there any response. Area is Dr PV Cherian Crescent Road, Egmore,chennai. Unfortunately we still have 4 months to go with you, else would have changed you long back.

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet Here we go again...SR11081721954944 internet is down. Let us now wait and see what effect if any our last conversation has had.

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

  • VictorEmmanuelN
    Victor Emmanuel 👑 (@VictorEmmanuelN) reported

    @ACTFibernet I think before you can fix this @jio_fiber can install a new connection!

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it

  • mZZieo
    𝙕𝙞𝙚 🐺 (@mZZieo) reported

    This has been extremely frustrating and inconvenient. I’m beginning to feel that I made the wrong choice by selecting your network. Please provide me with a clear update on the installation status and when I can actually expect the connection to be installed. @ACTFibernet 3/3

  • OfficiallyVenky
    Venkatesh Sridhar (@OfficiallyVenky) reported

    @ACTFibernet Hi ACT we were told by your technician that the junction box was removed by the previous customer, why could you guys not inform the customers about the same - is that not part of your SOP?

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet internet not working within 15 days of installation, pathetic company, this is happening in delhi so you can understand , how is there service outside delhi. Go for reputed companies like airtel, jio or even bsnl

  • pallavi_dutta1
    Pallavi Dutta (@pallavi_dutta1) reported

    @ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?

  • lavishkhetan
    Lavish Khetan (@lavishkhetan) reported

    @JioCare Sent the details via DM. If this still does not help you to get me a resolution, dont bother. I will just change my connection to @airtelindia or @ACTFibernet

  • KarthikeyanS01
    Karthik (@KarthikeyanS01) reported

    @ACTFibernet What eligibility? It’s my money n u cudn’t the provide service but want to retain my money. Keep it. No return of router. Adjust it against my credit if you don’t refund. I will break the router on the road, capture a video and post it on social media showing ACT’s true colour