ACT Outage Report
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 01: Problems at ACT
ACT is having issues since 12:50 PM IST. Are you also affected? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (21%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi | |
| Chennai |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sharath
(@sharath086) reported
@ACTFibernet A complaint from our office has been registered and we dont have internet since last 3 days. Your technical team calls up, speak for a min and hangs up the call without resolution.We cant even call back to talk to your technical team. immediate resolution reqd
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uday kumar
(@udayk400) reported
@ACTFibernet Too bad service does not care hoa many times a raised complaint there is no response from team....
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Rupak Sharma
(@RupakSh82274954) reported
@ACTFibernet Dear team, Why my ticket closed recently.. issue not resolve yet.. this is very pathetic
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santhosh_zzac
(@santhosh_0403) reported
@ACTFibernet try to reconnect my internet but no one is responding , kindly help out Account No: 103409480332
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Sharath
(@sharath086) reported
@ACTFibernet SR No : SR10255787711962. CALL back immediately to the registered no asap. our office is having no internet for last 3 days. its some static IP issue as per your tech team, but not resolving. @ACTFibernet
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Meraj khundmiri s s
(@ssmeraj_s) reported
@ACTFibernet The helpline ans support team doesn't provide any support.
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sanjan
(@sriramprakash18) reported
@ACTFibernet Please fix it in the next 1 hour.
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Hyderabadi Potta
(@ChindiTweetah) reported
@ACTFibernet Guys why is speed so slow!? Fix asap!
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Mutiur Rehman
(@Mutiur_Rehman) reported
@ACTFibernet Hi , Day 3 since payment is done , still connection not activated. This is how your team is responding to new customer. Hope so I need not to chase you for Sevices.
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Sharath
(@sharath086) reported
@ACTFibernet @saga0612 first solve my issue in my office. No internet for last 3 days
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Abhishek Singh
(@abhivj56) reported
Dear @ACTFibernet you guys are able to provide new connection on a location within 48 hours but to relocate a connection on the same place is taking more than 10 days vey bad customer service this is not a good business practice in this competitive world😡
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Tauseef Ali
(@Tauseef_ali03) reported
@ACTFibernet Hi Team, I am new subscriber and got connection on 1April2021 and since that I had face 3 times internet connectivity issue. This is the third time am facing connectivity issue since last night and raised the SR10155850732822 for the same.
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Aymaan Mujahid Khan
(@MAymaanK) reported
@ACTFibernet 102426769194 So I'm facing an issue again!! It says connected, no internet. Done with the basic troubleshooting steps but in vain. This is annoying especially during WFH times. Expect resolution on high priority. Awaiting a technical callback right away.
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MajjiBoss
(@Majji007) reported
@ACTFibernet Yes issue resolved but not on time
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Sharath
(@sharath086) reported
@ACTFibernet Dear Bala Malladi, ACT CEO, I have been an ACT loyal customer for Fibernet . Can you get your ACT Fibernet Support team to be more professional ? The customer support is pathetic. Most of the time the issue are closed without resolving. Please Fix my issue asap
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Kumar
(@travelofindia) reported
@ACTFibernet has been pathetic in our area since last months. Slow speed, frequent disconnections, almost non usable. Multiple tickets have no resolution except getting a call from the engineer. How do I cancel the connection?
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Sriram Krishnamoorthy
(@LynckerSriram) reported
@ACTFibernet pathetic internet connection. Don't buy this poor broadband. I have a complaint yesterday, Still not fixed. Customerservice don't have any clue. Your request SR10255826858992 is tentatively expected to be resolved by 4/28/2021 03:00:00 PM (MM/DD/YYYY).
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Shalibhadra Shah
(@shaliarchie) reported
@ACTFibernet please kindly mention on your website that minimum time to resolve connectivity issues is 5 days. Pathetic to the core.
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Abhishek Singh
(@abhivj56) reported
@ACTFibernet #balamalladi pathetic services why would i pay you guys if i am not getting the services dont organization big events instead provide services upto the mark and one more thing tell your tech memeber to resolve issue. #sameonyouactfibernet
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Sunil Nair
(@sunleo6) reported
@ACTFibernet A complaint for our office connection was registered on 15th April. No action has been taken yet. Could you please look into ?
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Rupak Sharma
(@RupakSh82274954) reported
@ACTFibernet Dear team, I m Facing slow speed Of your network please close my compliant on high priority.. SR11055849985502
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Prasanna Kumar
(@prasanna_rsekar) reported
Dear @ACTFibernet, How many times do I have to send an enquiry for a new connection before I get a callback from your team? My inbox is filled with the enquiry numbers that I have raised and still haven't got a single call from you. Your customer care is of no use.
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Ravi Teja Sayana
(@iamraviteja_52) reported
@ACTFibernet Below are the connectivity issues on your service from March 17 2021 to April 27 2021 SR10555836362032 SR10555216862702 SR10554259497421 SR10554104941884 SR10554073260526 SR10553917647342 #NoValueForMoney #CheapServices @Airtel_Presence @bsnl_ap_circle
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Raja
(@_music_freak_RJ) reported
@ACTFibernet I want to notice you that your team in south delhi is not working properly. I have bought a new fiber connection on 26 Apr. Your team came on 27 apr and only done a box setup for fiber wiring. Still installation is pending and no one is responding.Please install ASAP
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Shalibhadra Shah
(@shaliarchie) reported
@ACTFibernet This is pathetic. 2 days since the compaint and internet still down
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Raja
(@_music_freak_RJ) reported
@ACTFibernet Please check DM and resolve my issue ASAP.
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Pubgkaga
(@pubgkaga) reported
@ACTFibernet I have raised a ticket on 27th April 2021 at 10.30PM due to no intenet. No response from customer service team till now. Highly disappointed with this service. My Account# is103867024691. Need a fix ASAP. WORST SERVICE. NO RESPONSE FROM CUSTOMER SERVICE.
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Lalithya Teja
(@TEJROCKZZZZZ) reported
@ACTFibernet You guys failed to give me a connection. All the guys in our area are having an ACT connection but you guys failed. Pity on your network.
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Madan K R
(@madankadambi) reported
@ACTFibernet it s been almost 24 hours that we r not having Internet. Your request SR10255819539202 is tentatively expected to be resolved by 4/28/2021 11:00:00 AM (MM/DD/YYYY). You can track the status using the ACT Fibernet app. Should we go n take further steps on complaint
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bhargav tej
(@BtAug3) reported
@ACTFibernet pl resolve my issue.