ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (20%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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జాకీర్ హుస్సేన్
(@shaikzakir75) reported
For god sake disconnect my connection every week I face connectivity issue what the hell should I do help me simply am paying bill of no use @ACTFibernet @CyberCrimeshyd this is clear cheating
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Shaik Ismail
(@ShaikIs46227838) reported
@ACTFibernet @Chaitu4788 It's worth service please mention quality 🙏
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DevOps Blogger
(@devops_tech) reported
@ACTFibernet I had a call with one of your customer care executive named "E Shashidhar" (Hyderabad) regarding a complaint.. please connect me to the same guy next time as I can't explain the whole issue again and again for 30 mins. Fed up of that. SR10254139344215
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ayisha patnaik
(@ayishapatnaik) reported
What do you have to say @ACTFibernet where the customer is struggling just bcoz @ACTFibernet decided to make money out of customer grievance . May you go long way with your monopoly and poor customer ethnicity. Your service is way beyond pathetic. #ACTbangalore #Actfiber
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muqthar ahmed
(@muqthar27ahmed) reported
@ACTFibernet what worost service with in one month this was the 2nd time we lost internet connection. 1st time you have resolved issue in 3days, may I know this time how many days you guys are planning to resolve issue. Below is the ticket SR10154128511762 @reliancejio
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Arjun Sobti
(@arjunsobti) reported
@ACTFibernet Chat bot not working properly.... internet speed is slow... unable to lodge complaint
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gvpvamsi
(@vamsi1230) reported
@ACTFibernet Shared the details in dm. I hope it will take no longer than this already 2 weeks done. And your customer support is awful no body cares they simply keep my call on hold and disconnect that's it. This is not the way to treat us
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Saravanan
(@Saravanan_tw) reported
@ACTFibernet got call from ACT for reactivation. I asked, if u provide free relocation then I reactivate my acc. They said YES, then I accepted to reactivate. After activating I got Rs660 relocation charges msg. I contact support they said no free relocation option. Poor Service.
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parsa harish
(@harishrocks9997) reported
No response from customer service. Evrytym i call, they ask for 4hrs tym but no call back even from team. Such world class poor negligence for customers. Nvr again #ACTFIBERNET
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Amd
(@Ameedul) reported
@ACTFibernet These solutions didn't help
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Nitin Bharadwaj
(@nitin_kbkr) reported
@ACTFibernet internet is not working since today evening, My acc No: 102454023731, Bangalore city
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Akhil Menon
(@akhilmenonz1) reported
@ACTFibernet for the second time this month we are facing a down time during peak working hours in bangalore. Really hope you guys fix the connectivity or atleast have a back up set up. Extremely disappointed with the service recently.
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muqthar ahmed
(@muqthar27ahmed) reported
@ACTFibernet there is 3 persons working from home. Already we have lost 3days of your service in this month. And this was 2nd time we are facing issue. May I know what compensation your giving to customer. When internet not coming
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ayisha patnaik
(@ayishapatnaik) reported
Is this customer success mantra which is only n solely revenue centric but not customer centric at all?? Is this your customer engagement principles?? @ACTFibernet @ACTBangalore
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Amd
(@Ameedul) reported
@amaanthinks @ACTFibernet Having the same issue in Lucknow
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Sahil Gulati
(@SahilGu02998407) reported
@ACTFibernet I have made the payment for my Fibernet bill, when I connected to the call support for This, they are saying I can’t help you you have to wait for 24 hours you will get the call back and also agent tone was very rude # poor service
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Sujoy Khan
(@Sujoy_Khan) reported
Dear @ACTFibernet, The services are down second time in last 24 hours and 3rd time in March. Here is the service request number SR10254114387372. You made it so easy for your competitors @JioCare.
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Malay
(@malayruparel) reported
@ACTFibernet - I need help. Your app supports emailing of receipt of last 6 months only while I need it from April 2020. Can you suggest me how to get receipt from April 20 onwards?
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Progressive Fundamentalist
(@paninianand) reported
Dear @ACTFibernet, u have become the worst service provider in recent months. Let me tell u that as a customer, I have no wish to continue ur services.
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Mohammad Shabbir
(@shabbcomp) reported
@ACTFibernet Please adjust the bill for the following loss of service SR10153772986592. SR10153988326882
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siva anil
(@sivaanilalapati) reported
@ACTFibernet , I raised a complaint on March 11, 2021 for permanent disconnection. It’s already been 11 days. Connection is not closed yet. I don’t know how long team will take to close the connection. Here is the Ticket # SR10153589907209. Please look into it.
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Arun 'Rocks' Ravindran
(@arocks) reported
Hey @ACTFibernet it has been nearly a day without connectivity. You are not replying to Twitter DMs. App is broken. How can we get this resolved?
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Manvender Rathore
(@ManvendeRathore) reported
@ACTFibernet This you guys told last week as well, and came up with temp solution, please work for permanent now. 1st mistake is ok, but there seems no improvement, even I warned that this is temp solution, please fix ASAP, but no one take it seriously, damn carelessness @jagograhakjago
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Jitender singh
(@Jitende46163891) reported
@ACTFibernet your Facebook team is not replying, no help from cs what is going on.
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Selva kumar
(@selvakumartcs) reported
@ACTFibernet My service req is being closed without fixing it. This is 3rd time within a day. My req id is SR11454088849542.ACT app is also not showing my tkt anymore. It jst says 'no open ticket and happy browsing' #fedup May be ACT can help me to browse happily without internet
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Abhiii
(@Vaddhurasodhara) reported
@ACTFibernet Hey the issue is not yet resolved, request you to please look into it
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Saikumar
(@Saikuma71459327) reported
@ACTFibernet Better close this twitter account when not able to respond customer queries.
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ayisha patnaik
(@ayishapatnaik) reported
Why such difference? Is your customer service so quantified that only services which gives you 3000+ bucks will be entertained and services like reconnection or relocation which costs 500 bucks doesn’t deserve your attention or early action? @ACTFibernet
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anandvijayan
(@anandvijayan15) reported
from
Bengaluru, State of Karnataka
@ACTFibernet An 8 year old subscriber like me received 25 Calls in last 4 days to pay my bills that too after suspending my connection . But when u call them back they will never connect and is always busy . The worst APP and Website not at all user friendly . Want to switch
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Mayur
(@mayur_rt) reported
@vamsi1230 @ACTFibernet Don't use act! Their service is terrible