ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (61%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Chhindwāra, Jaipur, Delhi, Chennai, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 3 hours ago |
|
Hyderabad
|
Wi-fi | 14 hours ago |
|
Chhindwāra
|
Internet | 19 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Hyderabad
|
Wi-fi | 1 day ago |
|
Jaipur
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anil Kumar Komari (@KomariAnilKumar) reported@ACTFibernet Sent the details check and tell me the status, but don't say will fix in 24hourse
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1 Million+ (@audiwate) reported@ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?
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Rishab P Doshi (@RishabPDoshi1) reported@ACTFibernet Fraud customer care..Only telling lies and person kept me on hold for 20 mins saying I will transfer your call to Manager
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet I’m facing Internet issue from 2 days, I re-opened the ticket SR10380387303044, when I am trying to reach your technician he is disconnecting the call, no response at all, from last 2 days internet is not working from morning 5 AM.. worst service #act #badservice
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Abhishek Bansal (@abhibansal530) reported@ACTFibernet Your service is really pathetic. There has been no response on my ticket - technician visited and said he will fix it next week but stopped picking calls now. Refund my money, will use another provider 😡
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Afsar Ali (@AfsarAli0101) reported@ACTFibernet Do not take any ACT internet service because their technical team never solves your problem. I have complained for the last 3 days but the problem has not been solved yet.
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the problem is not resolved. No one has connected from your technical team. This issue can't be managed from your end. #noactfiber
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Ashis Karak (@ashis_karak) reported@ACTFibernet Very disappointed with ACT Fibernet service. Even after raising multiple complaints, the issue is still not resolved. No technician visits the site — they just call, say the issue is resolved from the backend, and close the ticket without any proper solution.
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Ashu (@ash_muls) reported@ACTFibernet your services are intermittently going down throughout the day, causing disruption in work.. Pls check
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R G Shubham (@RGShubham2712) reported@ACTFibernet Well it has just been over a week now and my internet is down again. @ACTFibernet just let people know you are not worth it and let them explore other vendors. Such a pathetic service and then these engineers don't take your call on time. I will be discontinuing this month.
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Thanks Appreciate your help. Please erase my contact details from your records so that no one from act can use my details. 🙏
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Venkata Ranganathan (@Vangvenkat) reportedFor a new connection. Is this a customer fault or problem? Get this sorted and provide me a new mesh router for the plan i had paid for @ACTFibernet
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Sandeepkuntnur. (@SandeepKuntnur) reported@ACTFibernet Didn’t solve the issue we facing.. it’s been 3 days.
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Suresh (@IMSuresh_Dreams) reported@ACTFibernet why there is a scheduled maintenance daily ? Internet is not working daily for between 2 to 6 hours which happening which is unacceptable please look into this issue
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सरोज कुमार (@casarojkv) reported@ACTFibernet your service has dropped to unbearable low level. I have raised 5 complaints in last 7 days and no resolution. This is a prepaid connection and just a unprofessional service from you. #worstinternetserviceACT
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised the shifting connection ticket two weeks ago, but there has still been no proper resolution. Because of your engineer’s unacceptable behavior and mistakes, I had to personally apologize to the house owner.
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Rajeev W. Silvious (@silvious_w) reported@ACTFibernet this Fibernet looting money from customer that’s it ….no prior intimation about the subscription and charging unnecessarily.
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Narasimha Raju (@mvnraju_undi) reported@ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.
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imtiaz Immy (@imtiazabdulham1) reported@ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.
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vikram choudhary (@jat_vikram47) reportedDear [ACT fibernet) , Bro, please turn the internet back on 😭 You take full payment but give half service. Work is stuck because of this outage. How long are we supposed to wait? #ACTFibernet #InternetDown
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Again issue facing issue. Why during office hours the internet is giving problems. Getting very less speed, getting just 15Mbps. Getting no help, no update in ACT chat and local technician.
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Harmanjit Gill (@HarmanjitGill5) reported@ACTFibernet Your service is extremely pathetic. Your call backs always get disconnected. I’ve been facing a connectivity issue for almost a month now and your “technicians” and “experts” are clueless about the issue. Please help. Or else please cancel the connection and refund.
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Master Muskan (@MasterMuskan22) reported@chintanpuggalok @airtelindia @ACTFibernet +++++ facing the same issue since a month
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Vishal S (@VishalS52110929) reported@ACTFibernet No internet for last two days, despite complaint(SR10280317634844) Akshay Nagar, Ram Murthy nagar. Its not professional here despite paying costly packages. There is no proper customer service to reach out..
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WhySoSerious (@daburkaatel) reported@ACTFibernet my connection is not stable, getting lot of issues during office meetings.These issues are not affecting normal internet usage but creating huge problem for office work. Can you help on this?
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Jeetendra Kumar Sahu (@Jeetendasa) reportedI think all are scammers even the @ACTFibernet guys are also scammers and fraudsters. They took money but from day 1 internet is not working. Hyderabad Patancheru people are pathetic.
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet go and check how many complaints I have registered for your service in last 45 days from the day 2 since I took the connection, such a pain with this service, connection drops, video buffering etc. Please close my connection and issue the refund for remaining months
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karthik gudala (@KarthikGudala) reportedDisappointed with @ACTFibernet lately. Been a loyal customer for 7 years with limited issues, but the last 2 weeks have been a struggle with slow internet spds. The team only resolves it temporarily when I prompt them. Need a perm fix ASAP. Acc No: 101313095979 @TRAI
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Ananth vedantam (@AnanthVedantam) reported@ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action
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Raunak Tiwari (@RaunakT28403139) reported@ACTFibernet SR11880411941024 this is my service request, and there is no update on this, I called the service guy as well, they told me that there is no service request raised as of now.