ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (68%)
- Wi-fi (23%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Delhi, Hyderabad, Kanpur, Chennai, Coimbatore, Lucknow, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Mumbai, Kolkata, and Pune.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 10 hours ago |
|
Bengaluru
|
Wi-fi | 17 hours ago |
|
Bengaluru
|
Wi-fi | 18 hours ago |
|
Delhi
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Chhindwāra
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Madhu (@Sudhana2302) reportedHelp @ACTFibernet
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whykksing (@singhyugesh) reported@ACTFibernet love this game that you are playing. "Revision of ETR". 30 Jul 26 - 0900-1300, 1600-1930, 1930-2100. Latest is 31 Jul 26 - 1930-2100. In the meanwhile, visit by 3 technicians. Problem explained to all of them. Wonder when will u get tired of this game.
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SS (@Sunshine_Soniya) reported@ACTFibernet Your services are really frustrating now. In the past three days almost 3-4 times Internet has stopped working. Your operator come and fix then it’s gone again. Today I raised a ticket around 12:30 pm and at 7:12 pm I am told they will see the issue etc….
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Sagar Reddy (@sagarreddy) reported@ACTFibernet Why your ETA to resolve issue is always 24hrs?,what kind of incompetent team you have, we lost internet since yesterday 8 PM, our whole society is facing the issue ,with this kind of mass impact why do you take 24hrs?
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp
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Arun Vicky (@arunvicky2) reported@ACTFibernet every month there is a problem with ACT. The internet will not work but using @HathwayBrdband for cctv and never faced any issues. Hathway is much more reliable. SR10381470365184 Will cancel @ACTFibernet. Worst Provider
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Subramani Gurumurthi (@subgursporty) reported@ACTFibernet your customer service is non existent
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S (@HiShibamSarkar) reported@ACTFibernet @ryzee_08 Funny how you're more concerned about choice of words than your quality of service. If ACT delivered internet with the same consistency it delivers lectures, customers wouldnt be frustrated in the first place. Respect is earned through service, not demanded through canned replies
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S S Chandran (@SSChandran82) reported@ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.
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Sanjay Singh (@sanjayrathore36) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Worst services in Lucknow .
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SS (@Sunshine_Soniya) reported@ACTFibernet ETA shows by 9 pm today however I am told they will see the issue and if not resolved today, they will come in the morning. What were you doing after I raised the ticket for 6 hours?
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BHAINA (@DeoBhaina) reportedThe installation service is very pathetic, while booking Fibernet, they will tell we will install it in same day, After payment they will vanish and for installation not one will come even weeks passed and follow ups. Fraud employees in this company. Careful @ACTFibernet
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ismail baumran (@ismailbinomer) reported@ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap
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N. Ramakrishnan (@nramki_Madras) reported.ACT, your customer service IVR is lousy. I have tried lodging a complaint about wifi at home and the recorded voice says it is working. Internet down for nearly four hours. No response yet. @ACTFibernet
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UtdBake21 (@quietsignalhz) reported@ACTFibernet So as per the conversation I was informed that I will not get refund for 5 months of usage when I was clearly told by the agent in June that I will get refund if I cancel the connection before the completion of 6 months, depending on the number of days used. But now your agent
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srikanth rompally (@srikanthro38805) reportedWorst service please refund my amount @ACTFibernet
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MOHANA PRIYA (@mohanapriyare) reported@ACTFibernet Its been one full day you wont complete for today as well.. Such worst service your providing to your customers nowadays check all post here.. This is last month with your connection i wont pay and there 6 families same connection we all disconnect
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ICICI BANK (@HRangachari) reported@ACTFibernet @ACTFibernetcares My ticket no SR10881409192254 has been completely ignored for over a week. No resolution no callback Worst service experience Account No 108015263321
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Pranay. (@_Xraptor_) reportedTired and frustrated. Raised a complaint for internet issue in the morning and still haven't got any updates in 24 hrs. Customer care just gives same robotic answers. If my issue is not resolved at earliest, will drop the connection. Ticket Id - SR11081392898124 @ACTFibernet
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UtdBake21 (@quietsignalhz) reported@ACTFibernet So after clearly mentioning that I want my service to be deactivated from 1st Aug 2026, you have gone ahead and deactivated it from today, leaving me stranded in the middle of a working day. I have absolutely no words for you guys. The worst possible ISP in India.
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KALPANA (@kmkalpana2000) reported@ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!
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T.G. (@ldiotNo1) reported@ACTFibernet great. no interest in learning anything. sending me off is not going to solve your issues. good luck guys.
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pavan pola (@pola33322) reported@ACTFibernet How to cancel the installation and activation
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Gopal Iyengar (@gopiye) reported@ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.
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Rushikesh Bhagat (@rushibhagat) reportedExtremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet
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karthik (@karthikraoul) reported@ACTFibernet Hi team, i am seeing in my bill atonal 118 rs for late which happened due to app issue. Could please help me on that
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Esesve Digumarthi (@esesve) reported@ACTFibernet truly frustrated, tired and lost hope Internet was not working Yesterday raised complaint Today they closed ticket I come home to see that it is still not working I am truly frustrated with your service A 200MBPS connection never gave that speed 🙏🙏🙏
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priyankamccall (@priyankamccall) reported@ACTFibernet I've been trying to raise request for a router upgrade and no one from ACT seems responsible enough to raise service ticket. Pls raise a ticket against the mobile number 9159324567
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SS (@Sunshine_Soniya) reported@ACTFibernet But will you be able to resolve the issue by 1 pm today as mentioned in the app? It's been a day without the internet and you think only saying sorry will make things better? How am I suppose to work without the internet?
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Akash (@Akash_DT_91) reported@Airtel_Presence - Such a **** service provider you are in #nashik neither your Internet is working on postpaid nor WiFi Shame on you for such service @ACTFibernet is better service provider than you unfortunately they don’t provide service here