1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Chhindwāra, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.

CityProblem TypeReport Time
Chennai Wi-fi 6 minutes ago
Chennai Wi-fi 10 hours ago
Bengaluru Wi-fi 1 day ago
Chhindwāra Internet 1 day ago
Hyderabad Wi-fi 1 day ago
Hyderabad Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet What is the earliest? Do you people have some sense? I need a account deactivation immediately. Im opting for other services wherein they can provide immediate resolution.

  • prasantaa07
    Prashanta Bala (@prasantaa07) reported

    @ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384

  • venkatepm
    Venkat (@venkatepm) reported

    Hi Act sevice is very very worst in my life I paid and got connection for 6+1 from June to December Now app asking pay some amount and disconnected my service @ACTFibernet

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    @ACTFibernet — SECOND PUBLIC ESCALATION I raised ticket SR1108149816874 over 2.5 days ago for my internet service issue. ACT committed an ETR of 8 Aug, 9:00 PM. That deadline has passed, and the issue is STILL unresolved. I already raised this publicly yesterday.

  • hellmogamboo
    Suman (@hellmogamboo) reported

    @ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.

  • aambasta
    Anuamb (@aambasta) reported

    @ACTFibernet there is no way to escalate a ticket. What’s SLA for a ticket if fiber is broken ? No one yet called or messaged. Ticket no. SR10281616137854 @jagograhakjago

  • honestconsumer7
    Bharat Agarwal (@honestconsumer7) reported

    The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet

  • abhishekgattin
    Abhishek Gattin (@abhishekgattin) reported

    Hey @airtelindia / @ACTFibernet I have a JioFiber (@JioCare) connection which is not working due to relocation & none of their support channel is helping since last 18 days. I have paid upfront till Jan, 2027 to them. If you will cover that for me, I’ll switch right away. Deal?

  • vivekindripala
    Vivek Indripala (@vivekindripala) reported

    @ACTFibernet Bill date is 15th, yet getting repeated calls/msgs to pay early — please stop. Also facing frequent internet disconnections for the past week, WFH badly affected. Support said "some work going on" with no ETA. A/C: 123786297660. Please resolve urgently.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet I don't need any resolution. I'm asking for the disconnection . How foolish people you are, even don't you understand what I am asking for? Or don't you even know how to read?

  • _mahjabeen_
    Mahjabeen | Photographer (@_mahjabeen_) reported

    @ACTFibernet Pathetic connection and event pathetic customer support. My internet stopped working 4 days ago, it’s a commercial one and nothing has been done yet, no update yet. All my business work is on pause! Who will bear the repercussions?

  • shirishkkIFA
    Shirish Kk (@shirishkkIFA) reported

    @ACTFibernet SR10281600161194 Facing disruptions from morning 10.15 am…No resolution yet either be responsible or respectful to customer…called to enquire to this number +91 91212 12121 at 3.25 pm and person was very horrible shame in ur service and customer service …Pathetic

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    @ACTFibernet Speed issue is resolved but this issie whenever there is a power cut it stops working. I clearly mentioned that and still exists.

  • abhishekgattin
    Abhishek Gattin (@abhishekgattin) reported

    @JioCare This is the same update from last 18 days. @ACTFibernet is already up the game with customer concern:)

  • jeeves_k
    iYappan kRishnan (@jeeves_k) reported

    @ACTFibernet Called many times customer care and still finding issues

  • SrivatsavGorthi
    sri vatsav (@SrivatsavGorthi) reported

    Yet another issue. WiFi stays in red whenever there is a power cut and when it comes back. Manually have to remove the power cables from both the routers and reconnect them to fix it. Terrible experience yet again. Can you fix anything?? @ACTFibernetHYD @ACTFibernet

  • tangelea
    veerarock (@tangelea) reported

    @ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD

  • Beard__7
    SY (@Beard__7) reported

    @ACTFibernet Please do this ASAP because my work suffers due to this problem.

  • MMughilVendhan
    Mughil Vendhan (Mambatti Kudumbam 💛) (@MMughilVendhan) reported

    Why should customers pay for a service they are not receiving? Restore the connection immediately and compensate us for the downtime. This is completely unacceptable. Learn from @ACTFibernet to respond customers #Jiofails #Jiosucks

  • iamme_wontchang
    i am myself, won’t change (@iamme_wontchang) reported

    @excitel_rocks My best advice first un tie with @playboxtvapp and tie up with good OTT providers. Then your service will be grown. Any how I am planing to move @ACTFibernet as you have removed ETV win for new customer and renew plans.

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet Your team was not prepared to add the new connection. Instead, they were rude and asked me to wait until it was convenient for them. They also stated that they were not concerned about the ETA. This is not an acceptable approach. SR10381504165754

  • ashudhiru
    Ashu (@ashudhiru) reported

    @ACTFibernet : please help me to update the new e mail id and mobile number in act account

  • agnidipta_AHR
    Agnidipta Hom Roy (@agnidipta_AHR) reported

    @ACTFibernet @DoT_India My ACT fibernet connection is frequently getting disrupted in Ghitorni, Delhi. It happened 3 times in last 3 weeks. Your service is very poor, your support team tells me to wait for 4 to 5 hours but in ACT fibernet app, it tells me to wait more than 24hrs

  • _aloopitika
    Niharika B (@_aloopitika) reported

    @ACTFibernet Ok, please train your customer care people! Everytime a customer can’t tweet problems to get a solution.

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @GulbamSai @ACTFibernet I do have similar issues with @ACTFibernet their customer support team is trained to ensure fake promises are delivered to customers

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    @ACTFibernet This is sheer negligence and a complete failure on your part. You failed to assign an engineer when I already infomee aboutinternet issue at 3:00 PM. It has been hours and I am still without a resolution. This is seriously impacting my work. FIX IT NOW @ACTFibernet

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    @ACTFibernet for a service they’re already paying for.

  • thesherlocker
    Sherlock (@thesherlocker) reported

    @veelesec @ACTFibernet Ah yes, the good old deleted forum solution

  • seeker0321
    Seeker (@seeker0321) reported

    @ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp