ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 13: Problems at ACT
ACT is having issues since 11:50 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Visakhapatnam, Jodhpur, Bengaluru, New Delhi, Chhindwāra, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 6 hours ago |
|
Hyderabad
|
Internet | 7 hours ago |
|
Visakhapatnam
|
Internet | 9 hours ago |
|
Jodhpur
|
Wi-fi | 16 hours ago |
|
Hyderabad
|
Total Blackout | 19 hours ago |
|
Hyderabad
|
Internet | 24 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Meer (@meeru123) reported@Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.
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Vipul Goel (@VipulGoel12) reported@ACTFibernet Why is it taking so long? No technician has yet visited to my place. Can I get refund if I cancel my plan now? I'll use other service providers.
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s19hubham (@s19hubham) reportedHi @ACTFibernet - signed up for the WiFi today. Your support agent confirmed it will be installed today but no action taken yet inspite of paying for 3 months already. Please help. Account ID - 110806926073
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pinnintyvasu (@pinnintyvasu) reported@ACTFibernetHYD @ACTFibernet My Account still reflecting the same Rs. 800 overdue? You teams are just busy closing the tickets but not solving the issues? Can anyone take responsibility and close it completely? Or I will close the issue by closing the account i think then we would completely close the issue
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SKP (@P_sai_kumar) reported@ACTFibernet Bill not showing on any app & can't login to ACT Digital app. Unable to pay! #ACTDigitalTV
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s19hubham (@s19hubham) reported@ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.
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Raghav (@raghuv_here) reported@ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?
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Vignesh (@vignessshhhh) reported@ACTFibernet Been 24 hours, no updates other than ticket getting closed without resolution
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Surinder Verma (@Surinde66757107) reported@ACTFibernet your service is going down the drain. Internet down since morning and no ETA. ALSO THIS IS HAPPENING 3rd TIME IN 7 DAYS.
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thunder⚡flash (@Shubh_akar06) reported@ACTFibernet is the worst service provider ever, week back itself I bought there fiber network since then I'm facing issues yet no-one is responding service & engineering are so arrogant they don't reply nor takes your calls.. I'm regretting now
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mrinmoy biswas (@mrinmoy59936493) reported@ACTFibernet @amitmath i am patient..waiting for resolution..nobody came..it was showing will resolved on 9th...now showing will resolved today
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Nikhil Kumar (@nikhil91099) reported@ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.
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Harshith pspk (@harshitpspk04) reported@ACTFibernet my wifi is not working since yesterday evening I raised a complaint but there is no response
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ವಿಜಯ್ (@vijaykumarb21) reported@ACTFibernet There is no internet aince morning and i have been calling support and waiting for the fix since more than an hour and no action taken #internetissue #bangalore
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Rahul (@agarwal_rahul25) reportedHello @ACTFibernetHYD, @ACTFibernet My connection in Hyderabad has been out of service since 3rd June. SR10180566946244 request number. The ticket was closed yesterday without the resolution and I had to reopen it. Please look into it asap and send a technician for repair.
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sharathchandra (@sharathkondru) reported@ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back
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Nishanth Mohan (@Nishant68614547) reported@DoT_India @ACTFibernet Internet not working for long now. A ticket has been raised having number SR10280628326884. Kindly process this immediately.
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jyotirmaya sharma (@jyotirmaya56051) reported@ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.
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Arani Majumder (@AraniMajumder) reported@ACTFibernet Yet another 24 hours have gone by. And still, obviously, no resolution. @jagograhakjago you need to have a look. Official grievance will be lodged and shared soon.
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Aditya Shukla (@Andy226001) reported@ACTFibernet SR11980618359974. My Office connection is down for more then 24 hours and the issue is a disconnected wire at the DP. Now all i am getting is my ETR being postponed since yesterday. Kindly fix it or take my disconnection request so that i can move to Airtel.
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎
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Nikhilll (@NikhilC12125226) reported@ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service
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GA (@rashtrawadime) reported@ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet Again there is a new connection issue, SR10180662112184 this is 3rd in just 2 weeks what is happening, the lower connections have their Internet but mine is not up
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Srinivas Konduru (@srinikonduru) reported@ACTFibernet The issue reappeared again. What’s happening? This is 4th outage in last 3 weeks and it is taking more than 2 days for resolution. Ticket Nimber: SR10180622191934
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Meer (@meeru123) reported@ACTFibernet is the worst network. Promised vs actual speed is no where matching
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Kumar (@realimkumar) reportedDisappointed with @ACTFibernetHYD @ACTFibernet @FiberAct. Customers are being charged late fees, reconnection charges, and sometimes even multiple invoices in the same month. What’s worse, charges are being levied for periods when the service was not used and even
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Kannan (@saffronisgood) reported@ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.
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Krishna Mohan (@krishmon29) reported@ACTFibernet 800 plus email and counting and am spammed by mails from @ACTFibernet no solution!! Most idiotic
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Marwan (@Marwan_Atamimi) reported@ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?