ACT service status: outage reports and connection issues

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 15, 3:50 AM GMT+5:30	0	0
May 15, 4:10 AM GMT+5:30	0	0
May 15, 4:30 AM GMT+5:30	0	0
May 15, 4:50 AM GMT+5:30	0	0
May 15, 5:10 AM GMT+5:30	0	0
May 15, 5:30 AM GMT+5:30	0	0
May 15, 5:50 AM GMT+5:30	0	0
May 15, 6:10 AM GMT+5:30	0	0
May 15, 6:30 AM GMT+5:30	0	0
May 15, 6:50 AM GMT+5:30	0	0
May 15, 7:10 AM GMT+5:30	0	0
May 15, 7:30 AM GMT+5:30	0	0
May 15, 7:50 AM GMT+5:30	0	0
May 15, 8:10 AM GMT+5:30	0	0
May 15, 8:30 AM GMT+5:30	0	0
May 15, 8:50 AM GMT+5:30	0	0
May 15, 9:10 AM GMT+5:30	0	0
May 15, 9:30 AM GMT+5:30	0	0
May 15, 9:50 AM GMT+5:30	0	0
May 15, 10:10 AM GMT+5:30	0	0
May 15, 10:30 AM GMT+5:30	0	0
May 15, 10:50 AM GMT+5:30	0	0
May 15, 11:10 AM GMT+5:30	0	0
May 15, 11:30 AM GMT+5:30	0	0
May 15, 11:50 AM GMT+5:30	0	0
May 15, 12:10 PM GMT+5:30	0	0
May 15, 12:30 PM GMT+5:30	0	0
May 15, 12:50 PM GMT+5:30	0	0
May 15, 1:10 PM GMT+5:30	0	0
May 15, 1:30 PM GMT+5:30	0	0
May 15, 1:50 PM GMT+5:30	0	0
May 15, 2:10 PM GMT+5:30	0	0
May 15, 2:30 PM GMT+5:30	0	0
May 15, 2:50 PM GMT+5:30	0	0
May 15, 3:10 PM GMT+5:30	0	0
May 15, 3:30 PM GMT+5:30	0	0
May 15, 3:50 PM GMT+5:30	0	0
May 15, 4:10 PM GMT+5:30	0	0
May 15, 4:30 PM GMT+5:30	0	0
May 15, 4:50 PM GMT+5:30	0	0
May 15, 5:10 PM GMT+5:30	0	0
May 15, 5:30 PM GMT+5:30	0	0
May 15, 5:50 PM GMT+5:30	0	0
May 15, 6:10 PM GMT+5:30	0	0
May 15, 6:30 PM GMT+5:30	0	0
May 15, 6:50 PM GMT+5:30	0	0
May 15, 7:10 PM GMT+5:30	0	0
May 15, 7:30 PM GMT+5:30	0	0
May 15, 7:50 PM GMT+5:30	0	0
May 15, 8:10 PM GMT+5:30	0	0
May 15, 8:30 PM GMT+5:30	0	0
May 15, 8:50 PM GMT+5:30	0	0
May 15, 9:10 PM GMT+5:30	0	0
May 15, 9:30 PM GMT+5:30	0	0
May 15, 9:50 PM GMT+5:30	0	0
May 15, 10:10 PM GMT+5:30	0	0
May 15, 10:30 PM GMT+5:30	0	0
May 15, 10:50 PM GMT+5:30	0	0
May 15, 11:10 PM GMT+5:30	0	0
May 15, 11:30 PM GMT+5:30	0	0
May 15, 11:50 PM GMT+5:30	0	0
May 16, 12:10 AM GMT+5:30	0	0
May 16, 12:30 AM GMT+5:30	0	0
May 16, 12:50 AM GMT+5:30	0	0
May 16, 1:10 AM GMT+5:30	0	0
May 16, 1:30 AM GMT+5:30	0	0
May 16, 1:50 AM GMT+5:30	0	0
May 16, 2:10 AM GMT+5:30	0	0
May 16, 2:30 AM GMT+5:30	0	0
May 16, 2:50 AM GMT+5:30	0	0
May 16, 3:10 AM GMT+5:30	0	0
May 16, 3:30 AM GMT+5:30	0	0
May 16, 3:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (61%)
Wi-fi (26%)
Total Blackout (10%)
E-mail (1%)
TV (0%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, New Delhi, Visakhapatnam, Dehra Dūn, Chhindwāra, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.

City	Problem Type	Report Time
Bengaluru	Wi-fi	8 hours ago
Bengaluru	Wi-fi	15 hours ago
Chennai	Wi-fi	17 hours ago
Hyderabad	Wi-fi	1 day ago
Hyderabad	Internet	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

Ana anna na (@JoshuaThiek3) reported 6 seconds ago
@ACTFibernet why does it take more than 12 hours to fix it.
Yoh (@venith_k99094) reported 20 seconds ago
@ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664
Ana anna na (@JoshuaThiek3) reported 2 minutes ago
@ACTFibernet why does it take more than 12 hours to fix it.
HAMZA EQUBAL (@EqubalHamza) reported 3 minutes ago
@ACTFibernet @ACTFibernet please initiate my act disconnection request no one has been addressing my issue since 1 week
lalit singh bohra (@lalitbohra15) reported 4 minutes ago
@ACTFibernet My internet has not been working for the last 2 days.Your TAT is 4 hours,but more than 48 hrs have passed and the issue is still unresolved. No one from your team has contacted me.This is not the first time last time it took 4 days.Very poor service.SR11080271471774
ramesh tgo (@ramesh_tgo) reported 4 minutes ago
@ACTFibernet I have been having persistent disconnections for three months now without any solution. My last ticket was closed without anyone taking a look at it and without my concent. Is this how service is done? SR10380227253644
Rishi Anand Pandey (@PandeyRishii) reported 4 minutes ago
Shameless Poor Service by @ACTFibernet @ACTFibernetHYD More than 1 month of disconnection of service in Hyderabad in month of Aug,Sep 2025 with cable cut yet team is charging for period and not extending the billing cycle for a annual package.101449733311 @pvvsrinivasarao
mohanraj.nelli (@mohanrajnelli) reported 9 minutes ago
@ACTFibernet You had shared yesterday work order only in my installation today only no need of your sorry and explanation or refund my money immediately to resolve the issue i need my money back immediately 😡😡🤬🤬.
Santosh Kumar (@santoshone544) reported 10 minutes ago
@ACTFibernet #rcbvskkr #hyderabad Never ever go with @ACTFibernet since it got worst internet service in Hyderabad and its staff is worst they cant even refund your amount after one month, shameless people
Ashw@n!th (@AshwanthNarain) reported 12 minutes ago
@ACTFibernet @ACTFibernetHYD @FibernetAct Retail Prospect Converted to Customer 108802674473; thudiyalur, coimbatore; was promised installation by noon may 15 ; could you please let me know the status
Nirmal Kumar (@tinkussj) reported 12 minutes ago
@ACTFibernet @ACTFibernetHYD this is really bad expreinece. Your internet is down since yesterday. Your app shows ETA to 8.30 PM from 12.30 PM. Please fix this ASAP. Im terminating my connection if its not fixed before 5pm. Tid:SR10180191614164
Vikram (@edukulavikram) reported 15 minutes ago
Post #2 @ACTFibernet @ACTFibernetHYD I have called Cust care 4 times, there have been no response. Very frustrating and poor service.
iAnamika (@iAnamika_vibes) reported 15 minutes ago
@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
Mohit Tiwari Kashyap (@mohittiwarik) reported 21 minutes ago
@ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.
G Dhathu (@Gujjaridatta) reported 22 minutes ago
@ACTFibernet Hi, one thing you did very fast is service Disconnection ticket raised and it Disconnected with in same day, thanks for that, along with me and 2 other who has connections from same CP box has switched to Airtel. Can you look in to the CP box shifting ticket which is pending
Santosh Kumar (@santoshone544) reported 22 minutes ago
@ACTFibernet where is the solution??
shuvam agarwal (@agarwal_shuvam) reported 22 minutes ago
@ACTFibernet @ACTFibernetHYD @jagograhakjago I have opted for plan change with entertainment bundle option. It has not been activated yet. I was told a new router will be given for this new plan. It’s been more than 5 days and there is no option to contact customer service.
Suru ❤ (@sarveshxmaurya) reported 26 minutes ago
@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
Pradeep Swaroop (@swarnajothips) reported 27 minutes ago
@ACTFibernet HI Pradeep Swaroop ,We regret the inconvenience caused we are working on the connectivity issue with Ticket ID: SR10180136488710 . Request you to check the ETR and track the ticket with ease on the ACT Fibernet app. No response regarding the ticket
Jagadeesh Gumpena (@Jagadeeshgum) reported 29 minutes ago
Hello @ACTFibernetHYD @ACTFibernet I'm taking new connection just 24 hrs back, yesterday mrng team was visited and they installed setup router and all. In between before 24 hours only got an network issue. Ticket was automatic opened. Still issue was not resolved. I have a work.
Basavaraj (@BasavaMashette) reported 31 minutes ago
@ACTFibernet How can someone close the ticket without even understanding the issue Now reopened.
Uncle Sam 786 (@CbhSam30259) reported 33 minutes ago
Hey @ACTFibernet Hey @ACTFibernet, your employee Padmaja garu assured me that legal incharge Naveen Engolikar would call me “in 2 minutes”and I skipped lunch for this.I waited. No calls. Is making already exhausted customers wait endlessly part of your customer care process now?
HAMZA EQUBAL (@EqubalHamza) reported 34 minutes ago
@ACTFibernet @prathik_kumar1 @ACTFibernet means fraud never recommend anyone to use it.
Tamil Punch Dialogue (@cinemaa_Tamil) reported 36 minutes ago
@ACTFibernet They created new ticket for port issue... SR10380287209032 Please resolve at the earliest
akshath.k.r (@akshathkr) reported 43 minutes ago
@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
Farha (@Farha_098) reported 46 minutes ago
@ACTFibernet why can’t I connect with live agent? Router return not possible as i moved out. At my home we had 2 WiFi’s both were from ACT Now I shifted to a new place i tried changing the address it never worked in app i cancelled it hoping someone would call me but no one did
Suchit Mishra (@SuchitMish35454) reported 47 minutes ago
@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
Sendil Gopal (@SendilGopal) reported 49 minutes ago
@ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.
santosh kumar das (@santoshdas1984) reported 51 minutes ago
Pathetic customer service from @ACTFibernet #SR10180171768634 open for more than a day. No internet, office work being affected @ACTFibernet @ACT_Issues
Suchit Mishra (@SuchitMish35454) reported 58 minutes ago
@ACTFibernet @VFSGlobal @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService