ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chhindwāra, Mumbai, Chennai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Coimbatore, Jaipur, Warangal, and Osmanabad.

City	Problem Type	Report Time
Hyderabad	Total Blackout	11 hours ago
Bengaluru	Wi-fi	14 hours ago
Chhindwāra	Internet	19 hours ago
Hyderabad	Internet	2 days ago
Mumbai	Internet	2 days ago
Hyderabad	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  k (@Fletcherlad) reported 58 seconds ago

  @Upooorv @ACTFibernet Airtel is really **** here, apparently act works best in this area acc to people

• 
  Mahesh (@Mahesh_arepally) reported 1 minute ago

  Hey @ACTFibernet it’s not been a month and we’re back with WiFi issues again. SR10181209256044 complaint has been raised but we’re trying to contact local ground level staff but no response from them. If this doesn’t resolve ASAP we’ll plan to terminate

• 
  Balaji GOPALAN (@BalajiGopalanCH) reported 5 minutes ago

  @ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT

• 
  Kavita K (@DrKavitaKV) reported 14 minutes ago

  On 13 july 2026 my @ACTFibernet stopped working, raised a ticket on app, said will get done on 14 eve, my payment was up, called them to extend date, they said cannot but will adjust for not working days, after ticket closes new charges will get updated then u pay, fine, tq

• 
  Sampath PSPK (@SampathPSPK_) reported 15 minutes ago

  @ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.

• 
  Pranjal Sengupta (@pranjal610) reported 18 minutes ago

  @ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues

• 
  Jothiprakash (@Jothipr42534028) reported 19 minutes ago

  @THE_INDRA_KUMAR @ACTFibernet Very pathetic. All the service providers are like this. I had a very bitter experience with airtel

• 
  Viineet Sood (@vineetomkara) reported 20 minutes ago

  @ACTFibernet My service request SR11081127987744 has remained unresolved since 11 July. My internet has been down for the last 4 days, and each day the resolution timeline is simply extended without any actual progress.

• 
  𝑪𝒐𝒓𝒍𝒐𝒔 𝒁𝒖𝒅𝒊𝒏 𝑱𝒓 (@Cortevez) reported 23 minutes ago

  @ACTFibernet Such a Terrible Internet Provider. 15 days and no one even cared to look into the issue. We paid 3 months charges before hand itself. Your team dont even have a customer care number where we can talk to a human? And solve this

• 
  Soham Chakradeo (@Soham_Chakradeo) reported 29 minutes ago

  @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

• 
  ideamanii (@ideamanii) reported 32 minutes ago

  @ACTFibernet In your customer support no seniors or supervisor to take call of customer. This shows the quality. I am in the call for last 25 mins. @ACTFibernet @TRAI - FYI

• 
  Krishna (@krishnalogslife) reported 36 minutes ago

  @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

• 
  The South Indian (@cBeyondObvious) reported 37 minutes ago

  Guys @ACTFibernet is a big fraud. They promised to return my money if I don't like services. They took 7500 in advance. Poor connectivity, it keeps throwing me off meetings. Now they say they won't refund anything. I am going to break and burn act fibernet routers and post here

• 
  100ƗV ⱣǤ ĦᵾɃ (@AbhiQeep) reported 39 minutes ago

  @ACTFibernet I am always facing internet issue and i have raised a complaint still i am issue is not resolved if this sceniario happens i will quit the service and go for other internet services SR10181149037714 please look into the issue and fix it or i will change the service

• 
  Balagere Resident (@varthurcitizen1) reported 40 minutes ago

  @ACTFibernet @TRAI please note this violation of customer promise by @ACTFibernet where they haven't done the installation after taking full advance payment and harassing customer by not fulfilling their promise to install within 24 hours of the payment.

• 
  salahuddin liaz (@salahuddinliaz) reported 43 minutes ago

  @ACTFibernet Dear Mr Srinivasa Rao, Regarding SR10381155623834, SR10381122654499 My complaints are not attended , for the one week I couldn’t run my office , call centre customer executive not responsive to my calls , feeling helpless please try to recifty the issue As soon as

• 
  Just Like That! (@elluranand) reported 43 minutes ago

  if anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.

• 
  abhishek sharma (@abhisheku73) reported 43 minutes ago

  @ACTFibernet your services are getting bad to worse, I am cancelling both my connections as soon as the time is over, can't use a vendor who can't do deliver on time, by the way the ticket number is SR10181065563754

• 
  Fringe Element (@OfficeOfSA) reported 46 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Absolutely ****** service. Can’t fix a wire in 24 hours!

• 
  MJ (@martiinwrites) reported 49 minutes ago

  @ACTFibernet No. You misunderstood the request. Team is supposed to install new dedicated router and GX line. That is not happening. How activation will solve that issue ? This is the reason why you need to call and understand . Please call my mobile.

• 
  Arun (@ArunachalaRaman) reported 50 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  Aditya ³³ (@adityaharindar) reported 51 minutes ago

  @nithitsuki @ACTFibernet Bangalore, ACT layed out a fiber line, but it doesn’t terminate at my home, there’s a common box for connections in the area, so not true FTTH

• 
  Prabhu Sreenivasan (@1979Prabs) reported 51 minutes ago

  @ACTFibernet The problem is not your resolution timeline ! It’s pathetic behaviour of your service engineer and relationship person - they don’t have the courtesy to call or answer

• 
  DEVI PRASAD (@DeviPrasadCdp) reported 52 minutes ago

  I have requested for TOO and ticket has been created 4 days back but no one from Technical team is bothered to call or visit for further assistance, ACT is becoming worst service provider work id: WO103810813881 @ACTFibernet

• 
  Manya Ailawadi (@ManyaAilawadi) reported 52 minutes ago

  @ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!

• 
  Irshad (@irshu2) reported 52 minutes ago

  @ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.

• 
  Razia Devani (@RaziaDevani) reported 56 minutes ago

  Pathetic service by Actfibernet... No responsibility or ownership... @ACTFibernet

• 
  Prajwal P (@theprajwalp3722) reported 58 minutes ago

  @ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 58 minutes ago

  @ACTFibernet Please ensure that ACT refunds the charges for the down time

• 
  vd (@geek_eyes) reported 1 hour ago

  Internt needs to be fixed on priority. Else ppl lose trust and work is affected. Can you guys upgrade your service levels. Or shut down pls SR10281111859624 @ACTFibernet