ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (27%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Mumbai, Chhindwāra, Chennai, Ahmedabad, Delhi, Guwahati, Greater Noida, Chandigarh, New Delhi, Coimbatore, Visakhapatnam, Jaipur, and Alwar.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 14 hours ago |
|
Bengaluru
|
Internet | 19 hours ago |
|
Bengaluru
|
Total Blackout | 20 hours ago |
|
Hyderabad
|
Total Blackout | 21 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
|
Mumbai
|
Wi-fi | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MayaRao (@MayaRao) reported@ACTFibernet This is not acceptable Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 02-May(DD/MM) 16:00 to 19:30. Team ACT It’s 3 days and only ACT subscribers are suffering outage. Please ACT on this ASAP.
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498A, DV, 125CrPc, False Case Fighter (@falsecasefight) reported@shrutivish38360 @ACTFibernet @FiberAct Hi, how much more time it will take to get back online just a drop of water and entire infrastructure of Act is broken no one to talk to, bots everywhere, employee few Humans, after 38min of waiting the Exec is waiting and told it rained, thanks we didn't knew, when r u fixing?
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Cravingpeace93 (@isdwlyhni) reportedIf you are thinking of getting @ACTFibernet, don’t. One incident of rain will leave you without Internet for days while the customer care team does nothing to help. Oh, they’ll remind you to renew your connection while not actually fixing the issue.
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Hyster (@hystercy) reported@ACTFibernet Please do because I am facing fines and penalty every day when I am offline, the network is critical for me and being In the dark is not at all helping the situation
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Rahul Sadekar (@sadekar_rahul) reportedAct internet is down from last 3 days. No response from support team. But they can sent the bills on time Ticket id : SR10280008717624 @ACTFibernet
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Pranesh G (@pranesh_ganesan) reported@ACTFibernet Registered Mobile No : 8015115434 I was asked to close the previous ticket without even resolving the issue and asked me yo create the new ticket and no fix for my issue till now
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baanscommunity (@baanscommunity) reported@ACTFibernet I applied for a new ACT connection today and was promised same-day activation by the sales executive. However, after taking the payment, they are neither answering my calls nor providing the connection. This is very unprofessional. Please resolve this issue urgently
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet worst service from yesterday nite till now no network.. time to change network. Everyone pls don goto @ACTFibernet for net connection
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Muzammil (@Muzammil4802522) reported@ACTFibernet I have to change the wiring connection of act Fibernet please send someone to near my location from past 3 days I am informing no one is reaching pathetic service
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Anusha Daddu (@anusha_daddu) reported@xxmahibogixx Both home and business ACT Fibernet connections are completely unreachable for over 48 hours in Hanamkonda/Madikonda. No internet access, auto-closed tickets, and zero response from customer support. Critical disruption to software services and business operations. #ACTFibernet
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Rajat Hegde (@rajat_hegde) reported@ACTFibernet Internet is not working since yesterday. We are unable to work from home. Never faced such delay in resolution with Airtel in my parent's home. I think it is time to switch. SR10280063009274
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Nareshkumar Narayanwal (@nwalnaresh) reported@ACTFibernet What has been done since when your Technician visited on 10 Apr? Since how long poor or inadequate service by you vs payment received
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Nimish S Salpekar (@nimmo17) reported@consaff Please help. I've been a customer of ACT for more than 10 years, such a pathetic service I'm receiving from an esteem service provider called ACT. #ACT #ACTfibernet
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Ayan Chowdhury (@ayanc97) reported@ACTFibernet I had to call your customer care to get the work created! WTH? After paying I have to followup like this? Why you keep this kind of agents? Fire and build a website where we can choose and pay ourselves. It will improve your customer experience only. This kind of fraud sales ..
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Samige Shravan (@Kumar1947R) reported@ACTFibernet @Inu_Minu SR10280044702674 is down for past 24 hrs. One small rain and it goes down. When is this being fixed
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Haiku (@riceofsushi) reportedIf this is the experience before installation, we’re not interested anymore. Please cancel & refund ASAP. Would rather go with reliable providers like Airtel or Jio. Pathetic service. #bangalore #bengaluru #actfibernet
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N@r@y@n@ (@narayanarao35) reported@ACTFibernet worst network provider in Hyderabad move to another provider
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Ethish Kumar keerthi (@EShkeerthi) reportedHi @ACTFibernet, This is another complaint regarding SR10679997420664. There has been no resolution even after 3 days. I’m fed up, your team hasn’t even responded, which feels like pure disrespect to the customer.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Hi, this issue was marked resolved yesterday, but the internet is again not working since this morning. This is recurring and unacceptable. Please prioritize this under Ticket ID: SR10280004314794 and provide a definite ETA or arrange an immediate technician visit.
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Sharan Ganiga (@SharanGaniga) reported@ACTFibernet Internet is down for almost 24 hrs. Location Haralur Bengaluru. Please look into this. Please inform me how much time it will take to resolve
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Saurabh Mathur (@math031991) reported@ACTFibernet Not sure, how can this take two days, but If we delay for one hour in payment then you cancel the subscription and now you are telling me to wait for 24 to 48 hours. I already lost my precious day today and now I just got the message that it will be done tomorrow. @GoI_MeitY
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Shaiju R (@ShaijuR12) reported@ACTFibernet Day 4 issue still not fixed Ticket# SR10280007865474 no response from any one
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Harmanjit Gill (@HarmanjitGill5) reported@ACTFibernet Your service is really pathetic. The internet is really unstable. All my devices keep getting disconnected. Your service agents close tickets without resolving the issue and your chat bot is useless.
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Ethish Kumar keerthi (@EShkeerthi) reported@ACTFibernet They are asking me to cancel the subscription instead of processing my refund request. As a final request, please ask your team to initiate the refund from their end as soon as possible. Thanks
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suprateek (@suprateek13) reported@ACTFibernet @ACTFibernet Facing issue with customer support — calls from my registered number stay on hold indefinitely, while other numbers are asked to call from the registered one and disconnected. Requesting a resolution. CAF number: 102800628671
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Suman Krishna (@i_sums) reported@ACTFibernet The issue started more than 40 hours back coz of one rainfall. Now again you are giving ETA of 24 hrs! Where’s the shame!
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Neel_Gunner (@NeelabjaSinha) reported@ACTFibernet I am unable to follow up via the app or by the customer care number. Please resolve soon.
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Akshay (@Akshay20031025) reported@ACTFibernet The wifi is not working from 29th April and still the issue is not resolved. Everyday they are pushing the resolution date to the next day. What sort of service is this
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Babu (@Babu245489411) reported@ACT Fibernet — your support team seems more focused on giving lame excuses than actually fixing problems. 20+ minutes wait time, 24 hours of downtime, and still no real resolution—just scripted responses and blame-shifting. This is beyond frustrating. #ACTFibernet #PoorService
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DGMCITY BSNLJAIPUR (@dgmcity32689) reported@ACTFibernet It is intimated that ACT damaged the BSNL OFC cable yesterday near NRI Exchange Jaipur. Kindly arrange for restoration of said fault as the BSNL whole network of this area is completely down which is a revenue loss to BSNL and customer dissatisfaction.