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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Guntur, Bengaluru, Nellore, Chennai, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, New Delhi, Coimbatore, Ahmedabad, and Tanjore.

CityProblem TypeReport Time
Chhindwāra Internet 19 hours ago
Hyderabad Wi-fi 21 hours ago
Chhindwāra Internet 1 day ago
Chhindwāra Internet 2 days ago
Guntur Internet 2 days ago
Hyderabad E-mail 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sreevajhala
    Sreekar (@sreevajhala) reported

    @ACTFibernet network down on a Monday, ticket remains open and no proper resolution from chat bot or agent. No call backs no responses

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

  • socialevil2002
    Singh Ranbeer (@socialevil2002) reported

    @ACTFibernet Customer care is not telling me refund process.

  • vchinnikrishnan
    chinnikrishnan (@vchinnikrishnan) reported

    @ACTFibernet Internet access was down for more than 7 days severely disrupting our work Please let me know the process for claiming 7 days discount on my monthly charges

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet So your fibre has issue that's what was told, and resolution would take end of the day but you charge customer for full day

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet @ACTFibernet please cancel my connection and process refund which should also compensate 3 days of downtime.

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    Again the Internet is down, what a waste of time @ACTFibernet

  • AnkitAKW
    SparkedByData (@AnkitAKW) reported

    @ACTFibernet @ACTFibernet What is the status please, today is month end? It's been almost one month yet no resolution, are you building something complex? See if you can return hard cash.

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet SR10381745646584 - day 2 of asking the best support team to resolve my issue which usually takes 4 hours to be solved, it seems once you are an old customer the treatment is different

  • muralismash
    Murali Krishna R (@muralismash) reported

    ACT has pathetic service throughout my journey. My connection was disconnected on 10th july 2026. I requested for an intercity connection but customer care guys made blunders & I couldn't get connection in the new city. Till date no refund e1 after asset recovery. @ACTFibernet

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

  • doozudoesit
    Doozie (@doozudoesit) reported

    @ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project

  • ReissAFC
    Reiss (@ReissAFC) reported

    @ACTFibernet is one of the worst

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

  • ManishAggarwa11
    Manish Aggarwal (@ManishAggarwa11) reported

    @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

  • bharani77492
    Maya Bharani (@bharani77492) reported

    @ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport

  • Sarat_Chimp
    Tracmar@DCUO (@Sarat_Chimp) reported

    Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet

  • SanjaySachdeva_
    Sanjay Sachdeva (@SanjaySachdeva_) reported

    @ACTFibernet Its been 15 days and still not able to Spotify subscription provided by you, please dont open and close the tickets, provide me the solution

  • JackeSparrowe
    JAISHANKAR RAGURAM (@JackeSparrowe) reported

    @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.

  • SanjaySachdeva_
    Sanjay Sachdeva (@SanjaySachdeva_) reported

    I am not able to activate 3 months spotify subscription provided. Every time customer care executive is raising a new ticket. Provide me solution @ACTFibernet

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet your service sucks

  • Mrpanwar_
    SHUDHANSHU PANWAR (@Mrpanwar_) reported

    @ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason

  • OfficiallyVenky
    Venkatesh Sridhar (@OfficiallyVenky) reported

    @ACTFibernet I spoke to your customer care guys and explained the box already is there, I think there is a short due to lightning and you guys need to come to my house to actually physically fix it. There was supposed to be a visit today in the 1st half, but I have not heard anything yet

  • JackeSparrowe
    JAISHANKAR RAGURAM (@JackeSparrowe) reported

    @ACTFibernet Hi @ACTFibernet team, Issue is yet to be resolved

  • balap07
    Balakumaran (@balap07) reported

    @ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet @ACTFibernet the issue persists. Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

  • AkritiBajaj
    Akriti Bajaj (@AkritiBajaj) reported

    @ACTFibernet I paid for activation of my internet plans almost 2 wks ago, but service is still not installed. Technician visited once, customer care has been unhelpful, and not responding despite assurances. This is unacceptable. Resolve immediately!

  • KarthikeyanS01
    Karthik (@KarthikeyanS01) reported

    @ACTFibernet What eligibility? It’s my money n u cudn’t the provide service but want to retain my money. Keep it. No return of router. Adjust it against my credit if you don’t refund. I will break the router on the road, capture a video and post it on social media showing ACT’s true colour