ACT service status: outage reports and connection issues
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (28%)
- Total Blackout (8%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Hyderabad, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
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Internet | 10 hours ago |
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Wi-fi | 17 hours ago |
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Total Blackout | 24 hours ago |
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Internet | 3 days ago |
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Wi-fi | 3 days ago |
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Internet | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rahuul Panda (@rahuulpanda) reported@ACTFibernet Hi Team, could you let me know who confirmed that the speed issues are fully resolved? Neither has anyone visited the premises yet and neither any technician has resolved the issue.
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Narendrababu (@penbabu) reported@ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.
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Ram Kumar (@RKSingh_Chauhan) reported@ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.
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Chandan kesarkar (@Chand_LvNvrDies) reported@ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet @DoT_India No response and resolution from Your end
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Kavitha Naresh (@cavy301) reported@ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling
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shreyas belavadi (@belavadi_7) reportedTrying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD It’s been 72 hours now and still no resolution/progress on my installation. This is appalling service in 2026. If you cannot do it, please refund my money and I’ll find a different ISP. I cannot lose my peace of mind anymore
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Backdoor_Baba (@AjayJosh8) reported@gayatri008_16 @ACTFibernet I don't get those type of issues with my @Airtel_Services. I think it's time to switchh
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Panchali Das (@PanchaliDas4) reported@ACTFibernet This is repeated time and again. No accountability for resolution time
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user636811 (@user21098) reported@ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet I can never trust the timeline given by you guys
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Aruna (@nuts_cracks) reported@ACTFibernet Hello, there's an issue with my wifi , I expect as quick a resolution just like how you keep sending me payment reminders of at least 3/day!!How can your connection have an issue every week???
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet I see SR closed without resolution.
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Mathews Joseph (@MathewsJoseph13) reported@belavadi_7 @ACTFibernet I also had the same problem.
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Navin kumar (@Navin_HR) reported@ACTFibernet i have paid full amount. But received an email due amount rs.442.77 .. i spoke to finance team then only I paid. Why showing due amount pls nullify the amount.. account number: 101669416765 Please refer the phone call I had with finance team Customer care
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?
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Vivek (@Vivek9433554001) reported@ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..
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Praveen Kumaar (@PraveenKumaar99) reportedStill dealing with internet issues after 3 days, @ACTFibernet @FiberAct! 😩 The problem isn't fixed, and honestly, the service has been terrible. I'm paying a lot for this worst service! 😡Ticket no: SR10379751031364 Account no: 103523213539 #internetdown #actfibernet #ACT
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shreyas belavadi (@belavadi_7) reportedThis is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.
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Saurav Chakraborty (@Saurav23121990) reported@ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.
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user636811 (@user21098) reported@ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service
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Ritu (@Rituut1) reported@ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976
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Chandan kesarkar (@Chand_LvNvrDies) reportedInternet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻
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Mohammed Jaffer (@MohammedJa11764) reported@ACTFibernet What kind of nonsense is this with late charges? Why should we pay extra for no valid reason? We’d rather change the broadband service or move to a local provider.
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Souvik Samantaray (@souvik0725) reported@ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!
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Ar Dev (@AravindDevanat1) reported@ACTFibernet @jagograhakjago @ACT_Issues No internet connection for more than 20 hrs and no resolution yet. Such a pathetic service. Give me proper timeline for resolving the issue. Ticket no : SR10379716448026