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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 70% Internet (70%)
  • 21% Wi-fi (21%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Visakhapatnam, Chennai, Bengaluru, Mumbai, Shimla, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, and Kolkata.

CityProblem TypeReport Time
Chhindwāra Wi-fi 13 hours ago
Hyderabad Internet 14 hours ago
Chhindwāra Internet 15 hours ago
Hyderabad Internet 18 hours ago
Hyderabad Wi-fi 20 hours ago
Visakhapatnam Internet 24 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • balap07
    Balakumaran (@balap07) reported

    @ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet No permanent resolution. Every few days there is an outage. 2 July, 20 August and now 25 August. #fail #actfibernet Pathetic service

  • sandy_senthil
    Senthil Kumar R (@sandy_senthil) reported

    @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet @ACTFibernet please cancel my connection and process refund which should also compensate 3 days of downtime.

  • Saurav23121990
    Saurav Chakraborty (@Saurav23121990) reported

    @ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.

  • niranjanks91
    niranjan (@niranjanks91) reported

    No resolution for the failed internet connection. And the audacity to say the internet will be restored shortly without providing an ETA. POOR SUPPORT AND PATHETIC SERVICE. @ACTFibernet

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    @ACTFibernet Please see I have posted before 2 days and 5 days with the same issue. when it starts raining late at night, the Internet stops working. Pitty on the services you are providing

  • bharani77492
    Maya Bharani (@bharani77492) reported

    @ACTFibernet Facing frequent disconnect in service, the real reason is issue with cable, don't know why the @ACTFibernet is not willing to replace the cable, if not possible to replace the cable refund the paid amount.Your Service request SR10381746959914 #CustomerSupport

  • AkritiBajaj
    Akriti Bajaj (@AkritiBajaj) reported

    @ACTFibernet I paid for activation of my internet plans almost 2 wks ago, but service is still not installed. Technician visited once, customer care has been unhelpful, and not responding despite assurances. This is unacceptable. Resolve immediately!

  • ksabnekar
    Krishnakanth Sabnekar (@ksabnekar) reported

    @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!

  • LakshmiprasadM7
    Lakshmiprasad Marada (@LakshmiprasadM7) reported

    Frequent Internet issues. Worst possible service @ACTFibernet

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

  • MihirBSR
    MIHIR GUPTA (@MihirBSR) reported

    @ACTFibernet U r such a cheat, corrupt and fraud company!! We have raised a ticket 4 a Problem which is of real concern 2 me & my business but you chose 2 keep mun from last 20 days… Different pplcalling 4m different numbers and not telling names!!! @MIB_India @jagograhakjago

  • PESTAMlLNADU
    Padappadi Elaniswami (@PESTAMlLNADU) reported

    @Zenitsu1_45 @ACTFibernet Customer service >>>

  • rachitmishra5
    Rachit Mishra (@rachitmishra5) reported

    @ACTFibernet 3 times in a week my internet has gone down. I'm amazed at what kind of service you're providing. You should be ashamed for looting people of their hard earned money by providing such abysmal quality of internet. Have some shame and kindly "act" if you have any ounce of accountability left in you. SR10281702819744

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

  • socialevil2002
    Singh Ranbeer (@socialevil2002) reported

    @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

  • badassureka
    Rashi Sureka (@badassureka) reported

    @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

  • evabuilds
    eva (@evabuilds) reported

    and we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess

  • gajendrajena
    Gajendra (@gajendrajena) reported

    Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

  • mridulmodii
    Mridul Modi 🔆 (@mridulmodii) reported

    @ACTFibernet Just tell me do you provide brand new remote replacement? As your service guy provided old remote in the name of replacement.

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet SR10381745646584- Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

  • yudish_dsy
    nobody (@yudish_dsy) reported

    @ACTFibernet @ACTFibernet the issue persists. Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet Here we go again...SR11081721954944 internet is down. Let us now wait and see what effect if any our last conversation has had.

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    Again the Internet is down, what a waste of time @ACTFibernet

  • ManiManisha
    Manisha Sharma (@ManiManisha) reported

    @ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?

  • ApurbaSarangi
    Apurba Sarangi (@ApurbaSarangi) reported

    @ACTFibernet SR11081759682121 complain registered to ACT on Wednesday evening but not resolved yet. Poor service to customers. @ACTFibernetHYD

  • sreevajhala
    Sreekar (@sreevajhala) reported

    @ACTFibernet network down on a Monday, ticket remains open and no proper resolution from chat bot or agent. No call backs no responses

  • Mr_MA_Fighter
    Muba•••• (@Mr_MA_Fighter) reported

    @Itz_Yazhan_ @ACTFibernet Idk I asked them for disconnection they didn't do. They don't even give resolution properly

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet