ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (70%)
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Wi-fi (18%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Varun Kaushik
(@varunkaushik18) reported
Hey @ACTFibernet, same connection issue is persistent in the cabling. I've raised a ticket. Kindly ensure you fix it properly this time. I'm getting this issue for the 2nd time in 1 week. Request you to take this on priority. Disappointed with your infra. #ACTFibernet
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Rakesh Yelavarthy
(@RYelavarthy) reported
from
Rājendranagar, Telangana
@ACTFibernet your customer care and service in Puppalguda area has gone down drastically over the years. There was a cable breakage in the area yesterday and other ISPs who were also affected resolved it within 3 hours. Here iam still waiting for ACT to resolve it. No internet
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mueen pasha
(@mueenpasha7) reported
@ACTFibernet @ActfiberC @BalaMalladi I'm sure this issue is not going to resolve u guys are just playing with the customers. It's totally waste of money, U guys never forget to take monthly bill but not able to provide good service
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sammedh
(@Sammedhupadhye) reported
@ACTFibernet Thankfully I received a call from the digital tv agents to know more about my issue and i explained... But i haven't received any calls yet from the feasibility team.. did i hurt them that they are not interested in taking up my work. Do let me know I need a Cable connection soon
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Darryl
(@Darryl31707749) reported
@ACTFibernet This response am getting for the 3rd time, But no one actioned yet. Evry month am asking for the same, When request was made in the month of November. Why there is no Auto generation for the same? This is really Annoying when such service given. @consumerForumCF @jagograhakjago
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karthiklagudu
(@karthiklagudu1) reported
@ACTFibernet When can I expect? Tried calling the technician multiple times, though he failed to visit. My monthly due bill will be in another two days, I will look for other broadband Incase If I don't see any resolution from your side. Kindly resolve the internet speed issue.
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Engrams
(@rramrev) reported
@ACTFibernet Quite frustrated. Even today the call was disconnected by your customer care after putting me on hold. Please displace the escalation contact number in the event your customer care is unable to resolve the issue to our satisfaction. Please resolve my issue asap.
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Murali
(@Murali4allofyou) reported
@ACTFibernet I will push to the extreme limit to convince every other owner in my apartment to cancel this subscription and switch to skylink immediately. As a matter of fact I have already raised flag in owners association group asking to cancel @ACTFibernet for entire apartment
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Deepak Kumar Saxena
(@deepakmailani) reported
@ACTFibernet @ACTFibernetHYD - Lost connectivity and link itself, while ACT Technician was working to install a new connection in my society. I had informed him to fix it but he left without fixing my issue... even though he was notified immediately. SR10167246744524
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rajkumar
(@raj0834) reported
@ACTFibernet d sdisheartening 2 see after 2 - 3 years using ACT network nw u guys r asking fr money 2 chnge d router, while u guys able 2 provide for me @ d instalation wid sme amunt wid low quality product, now you guys again asking me to pay money 2 buy new router 103393835154
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Prashant | ಪ್ರಶಾಂತ
(@prashantgy9) reported
@ACTFibernet I am disconnecting my service as you guys are constantly harassing by calling 3/4 times a day. Are you guys sane? Why harass a customer for your services? Search new people. 😡😡😡
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VARUN REDDY H
(@VARUNOFFICIAL97) reported
from
Hadapsar, State of Mahārāshtra
@ACTFibernet Customer care says if there is only 1 connection discount will not be given which was not informed at starting. How illogical is this if 1/2 connection still box is powered and I am paying my electricity bill. Right away I am removing the connection!
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Murali
(@Murali4allofyou) reported
@ACTFibernet Not even 2 days since I got the connection and already 1 full day Internet shut down @ACTFibernet . See the level of responsiveness. I switched from Skylink after 7 years only because my new apartment had already deployed server for entire apartment and no room for other provider
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Diksha kapoor
(@dikshakapoor164) reported
@ACTFibernet No resolution yet. How long is “ sometime”? Because the ticket is already closed! I had-requested for disconnection, no update on that as well.
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Darryl
(@Darryl31707749) reported
@ACTFibernet I been asking continuously for Invoice haven't received yet, Wht kind of service u are giving to Customers? On the beginning itself you all told it's activated and every month i wil receive Invoice. Nw evry mnt i need to chase u, Its been 7 days nw since requested.
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Shauna
(@ShaunaS_des) reported
@ACTFibernet Over 24 hours later and still no reply, yet another example of the poor service from ACT. #GetYourACTtogether
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Sandeep Bhargav
(@Sandeep37672268) reported
@ACTFibernet @ACTFibernet Bala Malladi, This is really pathetic customer support. I would never suggest anyone to get Act Fibernet.
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Simran Munday
(@SimranMunday4) reported
from
Chandapura, State of Karnataka
@ACTFibernet @actfiber you guys provide not good technical and taking high amounts and service is zero.
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Deepak Kumar Saxena
(@deepakmailani) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD - No action / or call from anyone so far... Such an unprofessional act / practice from technician and poor service from the ACT Support Team. FYI - Bala Malladi Saurabh Mukherjee Sandeep Mohan Gupta
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Deepak Kumar Saxena
(@deepakmailani) reported
@ACTFibernet @ACTFibernet - No one has contacted me so far. Can you pls check and align someone to resolve the reported issue on priority? As per the support team, they had raised the ticket with urgent support to enable + escalation and even though no action has been taken so far.
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DEEPAK KUMAR
(@deepakr_pd) reported
@ACTFibernet @zomato @letsblinkit Which you don't provide. Facing intermittent connection issue for nearly a month which is still not resolved.
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Sandeep Bhargav
(@Sandeep37672268) reported
@ACTFibernet Stilllllllll not resolved..... Worst company worst customer support. I have been trying to get this issue resolved since January.
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जय श्री गणेश।
(@sampavar) reported
from
Saidapet, State of Tamil Nādu
@ACTFibernet Your customer support is the pits. My internet has been down from last evening. There is no way to talk to you directly. The app only allows a chat. Only a ticket has been raised and generic reply of issue being looked into.
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Vignesh Abirami
(@vignesh_abirami) reported
@ACTFibernet @zomato @letsblinkit Every month facing the issue even field executives are not attending the call keep extending the date then for why you making these fake promises. You need to work customer service and then you can work on promotions
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Rahul
(@Rahuldiddy2) reported
@ACTFibernet my internet is not working.. Acc no : 101645341314
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Deepak Kumar Saxena
(@deepakmailani) reported
@ACTFibernet If you guys cannot enable urgent support after escalation, should stop giving options to customers that you are taking request on priority and someone will contact customer soon, and that too with 12-24 hrs standard response time It's been 15 hours now, even for priority ticket.
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Engrams
(@rramrev) reported
@ACTFibernet No action taken from 20th Feb against SR10367114583884 for a high end router for which payment is also done. Innumerable calls to customer care and mails to both help desk as well as nodal officer is unanswered. If no stock of router pls refund.
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Shauna
(@ShaunaS_des) reported
@ACTFibernet Act is truly the worst internet service provider, not only do they fail to provide you with the internet service you paid for, they also take additional money with false commitments and never return the amount to the customer. Contracts mean nothing to them. #unethicalBusiness
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Simran Munday
(@SimranMunday4) reported
from
Chandapura, State of Karnataka
@ACTFibernet Third class service you are providing.. Every day there is a fiber cut and your technician is not interested in doing anything. There are just sleeping not responding on call neither support is workable. Madhesh asked to cancel the plan as they were not helping.
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Sunny Wilson
(@sunnywilson93) reported
@ACTFibernet your mobile app doesn't send otp to login. your website keep loading forever in the last step of shifting address.