ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (24%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Chennai, Visakhapatnam, Jodhpur, New Delhi, Mumbai, Coimbatore, Ahmedabad, Vijayawada, Jaipur, Delhi, Madurai, and Dehra Dūn.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 2 hours ago |
|
Chhindwāra
|
Internet | 3 hours ago |
|
Bengaluru
|
Internet | 3 hours ago |
|
Hyderabad
|
Phone | 5 hours ago |
|
Hyderabad
|
Internet | 7 hours ago |
|
Bengaluru
|
Wi-fi | 11 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reportedHey @ACTFibernet the internet is down for a while now no action taken yet and i tried contacting your customer care but there is no response This is the 2nd time in a week now Please act immediately
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Bala Raghavan (@shabadkichot) reportedOne fo the worst internet services @ACTFibernet @ACTFibernetHYD I came home to not have the internet working for 4 days and still no resolution. It seems like I need to get them to respond and plead with them! ID: SR10180688521974 if you need a connection please don't choose act
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मार्गबन्धु श्रीधर: (@EkanAnekan) reported@ACTFibernet Can you escalate this issue with your team? I do not have the connection still and made repeated requests
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sharathchandra (@sharathkondru) reported@ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back
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s19hubham (@s19hubham) reported@ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.
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Chitransh Srivastava (@thechitranshsr) reported@ACTFibernet @ACTFibernet i dont want any resolution. Your team is irresponsive, no reverta no connects just refund my money i am pissed by you shittt service just refund it back and i don’t want your worst services. Regretting switching drom apple to act
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BVasuB (@BVasuB1) reported@ACTFibernet Overall service and the response from your team is pathetic.
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Mithun M (@Mithun146) reported@ACTFibernet Internet outage in Ramamurthy Nagar, Bengaluru since morning. Multiple support calls made, but no resolution or meaningful update so far. This level of service disruption is unacceptable, especially for customers relying on the connection for work. #ACTFibernet
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𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reportedHey @ACTFibernet the internet is down for a while now no action taken yet and i tried contacting your customer care but there is no response Please act immediately
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tirthankar behera (@tirthankar_nitj) reported@ACTFibernet Now it is more than 36 hours and no Internet. ACT is the worst service ever. Soon going to disconnect it.
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Kannan (@saffronisgood) reported@ACTFibernet It’s done and resolved for now. Constant follow up 48 hours from customer, for after sales service call which is prepaid 6 months in advance? No customer service contact point,one app, that doesn’t help in resolving actual human problems. Internet is lifeline to survive. Pls.
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Kannan (@saffronisgood) reported@ACTFibernet Internet not working. Issue unresolved. Customer service??
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RAKESH (@RAKESH7378) reported@ACTFibernet Very disappointed with your service. My internet has been down since yesterday. Complaint No. SR10180655972374 was supposed to be resolved by 10 June, 9 PM, but the ETA has now been extended to 11 June, 9 PM. Internet is essential for my office work. Pathetic service
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Hanu Rao (@HanuRaoG) reported@ACTFibernet Hi, there is no use of creating multiple tickets. Nothing is solved. Worst service by you guys.
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s19hubham (@s19hubham) reportedHi @ACTFibernet - signed up for the WiFi today. Your support agent confirmed it will be installed today but no action taken yet inspite of paying for 3 months already. Please help. Account ID - 110806926073
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Manik khandelwal (@Manikkhandelwa2) reportedVery poor experience with @ACTFibernet. I've had no internet for the last 3–4 days due to a router/Wi-Fi issue. Ticket SR11880636732714 was raised days ago, but there has been no response or resolution. Please prioritize and resolve this issue urgently.
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mrinmoy biswas (@mrinmoy59936493) reported@ACTFibernet @amitmath neither anyone called or came...how will u resolved? Its showin will resolve by 10pm? What is the status? Is this what after sales service?
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Siddhartha Mitra (@smsid1988) reported@ACTFibernet pathetic internet service which gets interrupted every now and then ....asking engineers to visit the compound ..no one does that .. very bad service ..thinking of moving to Jio Worst service ever
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vinesh singh (@vinesh1137) reported@ACTFibernet my Internet is not working and tried calling customer care but no response after waiting for 25 min..kindly look into this SR10180651564034 ASAP
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చలో నవ నిర్మాణ సభ (@crimetobehonest) reportedare making deals with corporations and mandating to take connections through you only to **** service customers. Life had been so good with @ACTFibernet @ACTFibernetHYD, then came this Airtel a**hole.
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Kash (@kash_viral) reported@ACTFibernet Neither your internet is fast nor service has upgraded The internet still buffers both on Instagram reels & Youtube videos Only the price has been hike Multiple notifications & automated calls, emails that u send throughout the month sometime 2 notification come at same time
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Ignatious Jovith (@IgnatiousJovith) reported@ACTFibernet shameless service by ACT. ACT promised to provide internal wiring for their MESH devices and took 499 for that service too. It’s been 3 months now and I’m still chasing ACT to lay the internal cable. No responsible people working there.
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karthik valluri (@vamsivallurik) reported@ACTFibernet I've been a customer for 12+ years, paying ₹12k+ yearly for a 200 Mbps plan and ₹62k+ over the last 5 years. I'm told free router upgrades and better wiring are only for new customers paying same amount.Why are loyal customers treated differently? Clarity.
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Manoj Kumar (RightSideUp) (@Right2Prevail) reported@ACTFibernet why am I unable to access my account via the app? I've registered my phone number and email address and yet your app tells me my number is NOT REGISTERED as a customer??? What is the issue here????
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г𝐀ןέＳ𝐇🦋 (@raj5251) reported@SneRaghu @ACTFibernet Say you want to cancel thier service … u will get a call immediately
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Alam (@c_ALAM_ity) reported@ACTFibernet Hi Can someone from customer care please contact me? The installation is done but my bill payment shows pending
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Akhil Malik (@akhilm946) reported@ACTFibernet Issue has already been "highlighted". The concerned team isn't interested in fixing the problem. Because they think opening google in browser is enough.
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GA (@rashtrawadime) reported@ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest
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Abhinav krishna (@abhinav5076) reported@ACTFibernetHYD @ACTFibernet no the issue is not resolved my connection is not restored the ticket status still shows ongoing
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Srinivas Konduru (@srinikonduru) reported@ACTFibernet @ACTFibernet Guys - Yesterday the service person told that the issue is resolved but the issue is not resolved. Here is the new ticket please see my thread, and continuously I have issues since last on week. SR10180643740964