ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Chhindwāra, Visakhapatnam, Trichūr, Coimbatore, Mumbai, Delhi, Ahmedabad, Pathanāmthitta, Jodhpur, New Delhi, Vijayawada, and Jaipur.

City	Problem Type	Report Time
Hyderabad	Internet	2 hours ago
Bengaluru	Wi-fi	6 hours ago
Chennai	Internet	14 hours ago
Bengaluru	Internet	24 hours ago
Hyderabad	Internet	1 day ago
Chennai	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  shambhu (@shambushandilya) reported 4 minutes ago

  @ACTFibernet @ACTFibernetHYD @FiberAct I haven't seen such an irresponsible ISP, for straight 6 days you cannot fix my internet when I asked for a refund so I can go with another ISP, you disconnected my internet. For sure I don't want to use your service. Refund my money for 3 month.

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 4 minutes ago

  @ACTFibernet Finally paused the services of @ACTFibernet temporarily by keeping it under safe custody; and then you start receiving calls from their support team, sir we will resolve all issues, keep it active; but then lessons should be thought the hard way

• 
  Pranay Rupani (@pranayrupani) reported 5 minutes ago

  @ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow

• 
  Ashish Dhaniwala (@thenameashish) reported 8 minutes ago

  @ACTFibernet I have raised a request to shift my wifi box to our newly constructed building but none of your tenchinicans seem to bother to come. My previous SR was also closed promising me that they would shift the box. I have raised an SR again - SR10180632693894 Kindly Help

• 
  Atul Kumar Dugar (@Atul_2206) reported 9 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  rahul thakur (@rahulthakur000) reported 11 minutes ago

  @ACTFibernet one of the pathetic ISP and customer care. Took new connection 15 days back 300mbps with mesh,i started seeing packet drop 37-40% every 5 mints. Raised request but kept on changing ETA, now i have disconnected connection but haven’t received any refund communication

• 
  akash gajbhiye (@akash_437) reported 11 minutes ago

  @airtelindia Broadband is nagpur Laxmi nagar area is down from 2 days, getting same reply from customer care every day "we are sorry for the inconvenience" i already opted for @ACTFibernet on my HYD address, because of bad service, do I need to change service in nagpur also ?

• 
  Prashanth Reddy (@Resilient437) reported 12 minutes ago

  @ACTFibernet It's been a week and you did not restore my internet... Worst service and such a stupid people you are

• 
  @RK-Livelaw (@ravi91272) reported 12 minutes ago

  @ACTFibernet - Pathetic service..the network is down since yday noon still unattended..the customer care numbers r available - limited hours..getting thru is a big challenge. Vtg grt difficulty opened a ticket to know etr is 1 day.Internet is so critical but resolution 1 day.crap

• 
  Vivek Machani (@VivekMachani) reported 19 minutes ago

  @ACTFibernet : You have a ****** Internet services and even shiter customer service support. Please tell me why ******** should I continue with you when you Internet connection is more unstable than the atoms under high pressure and heat ?

• 
  CHAITHANYA KUMAR (@chaithu1911) reported 22 minutes ago

  @ACTFibernet It is still not resolved. I am very frustrated with your service. Please process the refund. I don't want want to continue with ACT any further.

• 
  JP Subramaniam (@jayaprakashcs) reported 29 minutes ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  Rahul Agarwal (@Vakil__Saab) reported 29 minutes ago

  @ACTFibernet Still waiting. Today is the last day of before my connection is disconnected. I have no problem in switching to jio if you are not interested. Rare imstance when a customer want to stick to a particular internet provider but company is not interested. Lol

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 33 minutes ago

  One more issue which I identified with @ACTFibernet is that they do not automatically provide the benefits of the revised plans with added benefits to existing customers; this is unethical practice from them;

• 
  Kaushal Pathak (@KaushalPat) reported 34 minutes ago

  My internet is down i raised a complaint been 3 hrs not call back. Can you help. SR10180741931224 @ACTFibernet

• 
  Avinash Shishoo (@laidback1954) reported 38 minutes ago

  @ACTFibernet Sorry , the issue is not yet resolved . The original problem continues.

• 
  Puttayya Mathapati (@puttayya) reported 45 minutes ago

  @ACTFibernet This is unacceptable. Frequent disconnections, inability to browse, multiple service requests, plan upgrade done, yet no resolution. Every ticket is stuck in "Work in Progress" while customers continue to suffer. Is anyone actually accountable for resolving issues? Immediate intervention required. Enough follow-ups. Enough excuses. #ACTFibernet #CustomerExperience #BroadbandIssues

• 
  TBquickdropers (@bquickdrop36512) reported 46 minutes ago

  @ACTFibernet @ACTFibernetHYD How long should it take just for the internet to start working again? It's been 12 hours now. It's already been past the etr time. Either fix it or we'll change providers. You guys can't do this also properly. SR10180786849254

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 48 minutes ago

  @ACTFibernet Quality of service has gone down with weekly broadband internet disruptions. Not acceptable. Need a proper permanent solution #fail #broadband

• 
  Nilesh Patel (@NileshP28391464) reported 53 minutes ago

  @ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 53 minutes ago

  @RamKottapalli @ACTFibernet Ghanta, my internet is not working since two days and these clowns are just sleeping at work. Don’t trust these duckers

• 
  Ayam Srivastava (@AyamSrivastava) reported 54 minutes ago

  @ACTFibernet Internet down since last night, no resolution yet, technician delaying visit. Look into it, service req : SR10280730898874.

• 
  ik (@doomerpills) reported 55 minutes ago

  @TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action

• 
  Rithin Sanjay (@rithinsanjay15) reported 55 minutes ago

  My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 55 minutes ago

  @ACTFibernet There were service cuts on 8th June and 31 May before today. Why the frequent disruptions?

• 
  Ashish Bansal (Coolash) (@coolash71) reported 58 minutes ago

  @ACTFibernet Can someone from your escalation team contact me? I am getting no resolution from your team for a petty issue

• 
  kumaraswamy p (@Kumaraswamyp86) reported 60 minutes ago

  @ACTFibernet @ACTFibernet Thank you very much for all your support. I have received the refund, and my issue has been resolved successfully.

• 
  Chirag Tiwari (@chiragtiwari) reported 60 minutes ago

  @PrestonSte33640 @ACTFibernet @ACTFibernet has the most horrible service. Low speeds and every month at least for 2 days their internet is down. I'd suggest moving to Jio/Airtel which are far superior and much reliable. ACT Internet does not deserve anyone's money.

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 1 hour ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Sairam Veera (@saiveera8) reported 1 hour ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days no Refund pending yet. @jagograhakjago