ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Pune, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manik Gupta
(@manikmospido) reported
@ACTFibernet internet down for 7 days so far in July. Now I want to disconnect. I had already paid in advance till Oct. Service team saying we will disconnect but not refund. This after I have been a user of their services since last 8 years. Pathetic service in Dwarka, delhi
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Yuvaraj
(@uva_sara) reported
@ACTFibernet I'm reaching out to your service agents for the past 2 days. No response from them. They don't have courtesy to attend the call. Extremely disappointed. Conidering to change the fibernet with Airtel or Jio
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saravanan
(@Saravana_23) reported
@ACTFibernet Your CRM Leo John from Chennai has stopped responding to messages or calls after making payment. Is this the service served by ACT? Why is that it becomes tough for you guys to respond after taking payment?
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Bharat Agarwal
(@honestconsumer7) reported
@ACTFibernet @ACTFibernet you guys are the worst of broadband providers!!!
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Karthik Govindan
(@kargovAbiraman) reported
@ACTFibernet Should I be patient and before you find a resolution to my issue. How long till patience runs out?
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santhosh
(@santhosh102407) reported
@ACTFibernet Hello all, This is to escalate a critical issue with my broadband internet connection, which has been completely non-functional since yesterday morning [17.07.2025]. AccountCustomerID:10371159855 SR Number: SR10376298929754 Awaiting your immediate action.
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Rajkumar M, IFS
(@rajkumar_ifs) reported
@ACTFibernet this is not the kind of service we expect. Raised a ticket yesterday. Deadline crossed already. No calls or follow ups. Is this how your customer support works ?
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Imran Ahmad
(@ImranAhmad5757) reported
@ACTFibernet if you can’t able to provide a good service in Delhi, just stop , why people delhi suffer from your third class service
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bibhudutt mohapatro
(@bibhu049) reported
@ACTFibernet Only talks no actions . Resolution should be by 9pm as per ETA but that never mets . Earlier also multiple time raised ticket for no Internet when power is off . No resolution they simply close tickets. Seems like fraud company . Be aware
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rohit kumar gautam
(@rohitgautam3108) reported
@ACTFibernet technician is also not responding. No realtime help available.
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Aerosmith
(@Aerosmi00574128) reported
@ACTFibernet I got a call informing me that u r upgrading ur service making it 400mbps.that's ur issue u want to do it to retain cust in this competitive market...but when I asked what will be the impact on my monthly bill she informed that it will also go up by 100/-
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Bharat Agarwal
(@honestconsumer7) reported
@ACTFibernet Etr is 8-9hrs!!! Wtf ??? Seriously done with you guys, i need a more reliable isp
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rohit kumar gautam
(@rohitgautam3108) reported
@ACTFibernet 24 hours and over and no call from technician and none from customer care.😡
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Ankit Jain
(@Xattyspoon) reported
@ACTFibernet Have shared it personally. Let’s see how good are you guys to respond on issue.
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Rahul Verma
(@ChatsyRahul) reported
@ACTFibernet 100+ people have in my society have taken connection through ACT. But connection wires are left in haphazard way at the roof. Builder is going to do some roof repair work and hence all wires will be removed leading to disconnection. PLZ HELP IS GETTING THIS FIXED
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Imran Ahmad
(@ImranAhmad5757) reported
@ACTFibernet Actually this is your standard line, instead you need to streamline your service! For betterment of you and your customers!
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Dhrubashis De
(@Dhrubashis) reported
@ACTFibernet Ticket has been reopened internet service is not still restored! Will you compensate two days without net connection from your monthly bill? Other side, your on all customer support team member #venkat runaway from the call, #hasan khan turns ***** ☝🏻
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sumanth
(@sumanth7sumanth) reported
Still waiting for my ACT Fibernet refund since disconnecting the service on 29 May 2025. Despite follow-ups, multiple tickets, endless conversations with customer care, no action yet. Extremely disappointing experience. @ACTFibernet - please process the request urgently.
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Aerosmith
(@Aerosmi00574128) reported
@ACTFibernet @ACTFibernet why r u increasing my bill by 100/- without my consent did I ask for it did I complain about the speed. N even if I did that doesn't give you the right to increase my bill. U have to make ur network better. @PVSrinivasRao
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Saurav Reddy
(@SteveSaurav) reported
@ACTFibernet I’ve been a loyal customer for over 18 years, since the Beam Telecom days, and always appreciated your service — until now. Details Continued on comments
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Vamsi Krishna S
(@sripathivamsi) reported
@ACTFibernet Still nothing happened yet, what kind of service is this ? Please cancel the connection and refund the money
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bibhudutt mohapatro
(@bibhu049) reported
@ACTFibernet The biggest mistake to switch from jio to act fiber. From day 1 , multiple issues . Technical just close tickets without any resolution. Internet slow from last few days and noe no Internet since mrn. SR10176292417544. Area technicaans are inefficient
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Kishore Marodia
(@kishoremarodia) reported
@ACTFibernet your speeds have been going down, SLAs of 24 hours, no trouble shooting if an issue keeps repeating for a customer. Clearly shows you are getting complacent and are not bothered about every customer anymore.
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Dinesh
(@dineshrtvt) reported
@ACTFibernet - are you really capable to handle internet issues? I see full of false commitments and never resolved issues within ETA. SR10376300340084 SR10376307584514 SR10376300190685
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rohit kumar gautam
(@rohitgautam3108) reported
@ACTFibernet It’s more than 24 hours since the complaint registered and no call from technician none from customer care.😡
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Yoyo96
(@Unknown_Alien_X) reported
Don't ever take the Act fibernet for the broadband services,since 4 days network has disconnected and the response from the team is also not satisfactory. I am most dependent on the Internet for my work ,kids are missing their cartoons and same as my parents @ACTFibernet
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SURAJ SHARMA
(@ss385424) reported
@ACTFibernet Sir, can you tell me how your internet gets shut down every week and every month? This has been the problem every month and every week.
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Sounak Choudhury
(@SounakChoudhur2) reported
@ACTFibernet could you please urgent resolve issue SR10276299685064. I am not able to access wifi since 3 hours!!!! Please resolve asap.
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Karthik Govindan
(@kargovAbiraman) reported
@ACTFibernet I saw the ticket it's raised as service ticket, what happened to the refund request.
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Yuvaraj
(@uva_sara) reported
@ACTFibernet has become extremely unreliable lately. My connection has been disrupted four times, and each time it took 2–3 days to restore service. Despite multiple follow-ups, the response wr poor. I'm very disappointed, as this is affecting my ability to wfh. #patheticservice