ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (63%)
- Wi-fi (25%)
- Total Blackout (8%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Chennai, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, and Nashik.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru
|
Internet | 27 minutes ago |
|
Chhindwāra
|
Wi-fi | 1 hour ago |
|
Coimbatore
|
Internet | 3 hours ago |
|
Chhindwāra
|
Wi-fi | 5 hours ago |
|
Hyderabad
|
Internet | 5 hours ago |
|
Hyderabad
|
Wi-fi | 6 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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prem singh (@prem_singh33) reported@ACTFibernet it's been More than 24hrs..no internet..no response for the Complaint raise.. #chennainews #tvkgovernment
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Binit Agarwal (@Binitagarwal7) reportedWorst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.
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yashwant singh (@YashSsm) reported@ACTFibernet @ACTFibernet 1-2 days down is a glitch. 7+ days with no internet is a failure. Apologies don’t connect us — fixing it will.
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WhySoSerious (@daburkaatel) reported@ACTFibernet After 12 hours i can’t track and check the ETR for the status. Can you tell me how we can interact with a human for this issue? I couldn’t find anything to connect with customer care that is also automated to create a ticket.
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jaidev (@jaidev365) reported@ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.
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Anabil Dey (@AnabilDey12314) reported@ACTFibernet @Preronareen Why does your customer service doesnot work? Your customer support email response is automated, chat bot does not work. The only way to get work done is to tag you on twitter? If your customer support is non-functional then why even keep such a team?
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD I have received the disconnection message. When I contacted customer care regarding the refund, your representatives informed me that the amount would only be transferred to another ACT account. This is unfair and was never disclosed when I took the
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HinduRastra (@priyank94822065) reported@ACTFibernet Will act take responsibility of customers personal loss if any unfortunate incident takes place?
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.
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Sridhar (@sridhar_gemini) reported@ACTFibernet There is still no resolution from you.
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.
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Nothing (@Flowerlikeilla) reportedHey @ACTFibernet We are losing patience here, it’s more than a day and you people haven’t resolved the issue. This is pathetic service from you people. You have crossed the estimated service resolving time. I think it’s high time people stop using Act Internet services
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P S 2.0 (@Invest__India) reported@ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924
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Gururaj Sankh (@GSankh) reported@ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help
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santosh kumar (@santosh93121249) reported@ACTFibernet My complaint number is SR11080588189924 If mine is not done yet then I will open it and get another one installed because your service is very poor.I am worried since 4 days no one is listening
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Arooran (@_arooran_) reported@ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.
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Gururaj Sankh (@GSankh) reported@ACTFibernet I am not able watch my ott subscription for past 13 days and Act is boasting of customer service and bull ****..
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ATHIVENKATESAN T (@ATHIVENKAT) reported@airtelindia poor broadband service. No responsibility for restoration. Feeling guilty for switching to airtel. Small players like @ACTFibernet giving service. Planning to switch back to act.
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD Disconnected service. Refund not paid to bank last conversation balance transfer to another ACT account . Now suddenly sending dues email.Stop misleading customers. This is unacceptable and feels like deliberate confusion and harrassment
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Varun Gupta (@varungupta3009) reportedUnbelievable incompetence from @ACTFibernet. Down for 48+ HOURS because a technician disconnected my active line while disconnecting a neighbour's connection. Now they claim they can't fix it because they "need permission to move the junction box."
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Viineet Sindhwaani (@thevinsin) reported@ACTFibernet I have sent you private message with details, kindly resolve it today else proceed with disconnection, there are enough service providers
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I need to recharge my account, kindly help as I am facing issues.
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Ashish (@ashshri) reported@ACTFibernet Your service engineer closed it without resolution He is not picking calls, no acknowledgement, worst possible service
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PrakyDOTin (@Prakydotin) reported@ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet Second time in 3 days. What kind of poor connection is this. Please refund my money
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD This is misleading and unacceptable. I took the connection on 10th July 2025 after paying 6 months in advance. After renewal on 10th Feb 2026, my service is valid till September as per the paid cycle. Now suddenly sending a dues message is wrong
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Adv AK (@adv_007) reported@ACTFibernet your service has joined the league of elite as your fibernet gets disconnected frequently. @JioCare may have improved but your service is pathetic.
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Random Opinion 🇮🇳 (@Random_Raay24) reportedHi @ACTFibernet @ACTFibernetHYD we have raised the Ticket for internet disconnection on 28th May - SR10180485269264 But still the issue is not resolved since 7 DAYS. How many more days do I have to bear without wifi?? #ACT #ACTFibernet #Hyderabad
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KISHORE_YADAV (@KISHOREYADAVB) reported@ACTFibernet Hi @ACTFibernet THE ISSUE STILL PERSISTS, this is really getting bad and unprofessional, I have again raised a complaint SR10280553536344, I would really appreciate in fixing this issue
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NC (@ncspeaks13) reported@ACTFibernet @JioCare @reliancejio please learn how to respond quickly from act let me know if i should cancel your connection and move to act?