ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Mumbai, New Delhi, Coimbatore, Srīperumbūdūr, Ajmer, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Leander Reis
(@LeanderReis) reported
from
Dramapur, Goa
@ACTFibernet Update : installation team comes and informs that the setup is not feasible after 4days. Now they initiate a refund. Hey ACT this is really bad, you should have informed in advance. Not cool.
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Dheeraj Rai
(@DheeraaajRai) reported
@ACTFibernet @ACTFibernetHYD WORST Service Ever, they take ages to fix the issue, WOW great again my internet is gone, thrice in 3 weeks, they will prioritise the issue, but for nothing, every week you will face the internet issue, PLEASE DONT GO FOR IT, PATHETIC they are. WORST
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Aamir Baig
(@King_Umar_001) reported
There is no proper response from the customer care. When ever we reach them they either hung up call on us or do fake promise for the best service. @ACTFibernetHYD @ACTFibernet
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mohan venkat krishna
(@MOHNAVENKATKRIS) reported
@ACTFibernet I recived the same message from your end as a reply to tweets,from past 1-year but there is not resolution till date,action from the authority @DoT_India to be taken,then only you will get that consciousness towards the customer's issue/problems facing because of @ACTFibernetHYD
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Aamir Baig
(@King_Umar_001) reported
Facing this issue everyday with your service.Still No call back arranged by your side it's been more than 4 hrs I'm waiting for your call@ACTFibernetHYD @ACTFibernet and I think it's better to switch to othe service provider now .
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anish khandelwal
(@anishyuvang) reported
@ACTFibernet its been 3 days since the disconnection complaint but no response nothing they are not replying to any of the complaints! Please dont fall in trap for this broadband company
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Fara Mirza
(@ShanayaMirza4) reported
When local providers are able to fix all the internet issues within minutes then being a reputed provider y u guys are not able to do it. Like every month again there is no internet. If v have to keep recharging data packa, then y do we need internet service. @ACTFibernet @TRAI
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Dr Max 🩺
(@DrmaxSaini) reported
@ACTFibernet I have given you this opportunity to fix my connection since yesterday! You missed your own deadlines. I mean your own deadlines 😜
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Jibin Varghese
(@JibinVa59834741) reported
@ACTFibernet Placed a reconnection request with you people on 20th Feb. Today is 4th March and till today no call back done as promised. And I'm the one calling customer care daily to check the status. Giving false information that there are no ports available. When I checked
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 108th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???
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Raghu🇮🇳
(@Ragu_ers) reported
@ACTFibernet I requested to shift my connection and not it’s incomplete and still your guys not finished the work and they promised to fix this before 11.30am today someone told they’re gonna fix before 2pm still nobody contacted me. I should have moved to different vendor.
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sumit saxena
(@SumitSaxena81) reported
@ACTFibernet is the worst internet service provider. In past one month, I have made over two dozens complaints regarding poor internet connectivity, but issue has not been resolved so far. This company mandates advance payment and then harasses people with its poor services.
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Rohit jain
(@jn00088888) reported
@ACTFibernet I’ve been patient regarding the internet not working from the time I took the connection. If the issue can’t be resolved provide me a refund or I’ll have to lodge a complaint in the consumer court.
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Dheeraj Rai
(@DheeraaajRai) reported
@ACTFibernet This is not acceptable to me, i need callback from supervisor right now, or lead, it's happening every week, I cannot pay for d service that m not getting, already talked to d CC team 10 times from the morning. M working from home, which m not able to do coz of this WORST SERVICE
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Venkatakrishnan
(@carvk) reported
Service providers like @ACTFibernet should provide contact number of service who appears to be in transit for 3 hours! Don’t you have local staff for even metros?! A delayed payment can entail disconnection but delayed service has no penalties
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Asif
(@Asifhamid_knl) reported
@ACTFibernet Any updates, if escalation team itself not aware of the process, what level 1 customer support can do... Worst support
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anish khandelwal
(@anishyuvang) reported
@ACTFibernet Poor service, want to disconnect my connection due to some issues but they are not replying, they have just opened up the complaint but not resolving nor they call for anything! Avoid buying its a trap..
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sumit saxena
(@SumitSaxena81) reported
@ACTFibernet Service Request No: SR11064274512944.
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Varun Ghanta
(@VarunGhanta1) reported
Pathetic billing @ACTFibernet no power bill discount being given for account 101633252243. We need to call the customer care every month to get the adjustment
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Rajan kumar singh
(@rajanhyt) reported
@ACTFibernet Ticket SR10264281282226 was closed without resolution It's been more than 24 hours and no internet Ridiculous
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Fara Mirza
(@ShanayaMirza4) reported
You promise to give No:1 service to the customers but where are those promises now. When cancelling the subscription you keep sending emails and promise for good service but it is not at all happening. @ACTFibernet @ACTFibernetHYD @TRAI
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Fara Mirza
(@ShanayaMirza4) reported
As we are working from home, internet is one of the essential these days. No internet No pay. You guys don't understand and always take more than 24hrs or 72 hrs to fix the problem. I want my internet to be fixed now. @ACTFibernet @ACTFibernetHYD @TRAI
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Mokesh Varma
(@MokeshVarma22) reported
@utkarshgupta__ @ACTFibernet Even act application will not open if wifi not there...such a worst things.
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Harsh Agarwal 🇮🇳
(@iam_Agarwal) reported
@ACTFibernet you are one of the worst internet providers out there Ur service and customer care executives need to be sacked immediately
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KiranA
(@Kiran_Ajjarapu) reported
@ACTFibernet No one reached out to me till now. Your teams are simply closing the ticket without proper resolution.
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Mokesh Varma
(@MokeshVarma22) reported
@ACTFibernet Worst experience with @ACTWiFi ,I'm staying in Bannerghatta, Bangalore Internet got disconnected, this is the 3rd time happening in a week,all the time no response from customer care nor technical team raising an issue from past a week.
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Prateek Kumar Singh
(@professor0x) reported
@ACTFibernet (..contd) but not the one for bank account details for refund. Could you try sending the SMS content through the official "ACT WhatsApp Support" business account?
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Aamir Baig
(@King_Umar_001) reported
Facing this issue everyday with your service.Still No call back arranged by your side it's been more than 4 hrs I'm waiting for your call @ACTFibernetHYD @ACTFibernet and I think it's better to switch to othe service provider now .
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Leander Reis
(@LeanderReis) reported
from
Dramapur, Goa
@ACTFibernet my cousin paid for your new connection in Bangalore on Tuesday and was promised installation in 2 days. Still there are no calls from the technicians/helpline not responding as well. Please help!! @recurshawn
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Bhushan
(@Tweet_Bhush) reported
@ACTFibernet How tough it is to understand that frequent disconnects needs monitoring only hardware replacement doesn’t mean issue resolved and again not confirming with customer.I am surprised I need to keep on repeating this should be normal practice in tech supports