ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Madurai, Visakhapatnam, Pune, Chennai, Bengaluru, Hyderabad, New Delhi, Chandigarh, Nalgonda, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Madurai |
Total Blackout | |
| Visakhapatnam |
Internet | |
| Pune |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Hyderabad |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Manik Aggarwal
(@manik_agg) reported
@ACTFibernet It will be 24 hours in next 17 minutes and i dont see the issue resolved yet… explains about the service a lot.
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Sarthak Das
(@Sarthak80543098) reported
@ACTFibernet what is wrong with the internet with you guys. Every weekend the internet gets disconnected. Majority of our appartment owners have shifted to Airtel and I am also considering moving to their network.
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aditya
(@adityapuranam8) reported
After 86 hours of no internet , my issue is resolved now SR10159591913872 @ACTFibernet
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Shovan mukherjee
(@MukherjeeShovan) reported
Internet is still not working its been down since 2pm yeterday @ACTFibernet
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Imran khan. Mohammed
(@Imyask) reported
from
Rājendranagar, Telangana
@ACTFibernet Pathatic service I came accross with Act fiber this is my account no 101930204057 this is disconnected by saying shifting charges if that so from which place shifting is done Before reconnection I called cc to know about plans it was told to me to pay 2691 for 6 months.
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Kavindra | ಕವೀಂದ್ರ| कवींद्र | ਕਵੀ | کیویندر
(@kooljoshi) reported
@ACTFibernet @ACTFibernet for an 8 year old customer who put the connection in safe custody, the port from my building is released.And I am charged 250/- for reconnection.Thanks for showering customer loyalty.
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O. Nithin Bharadwaj
(@nithingenius) reported
Worst service by @ACTFibernet in Bangalore. Facing internet disconnection since morning unable to reach their customer service or the service representative. I’m unable to participate in a international conference & have been left high and dry without any solution. #verybad
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Amreen Asif
(@Amrasif) reported
@ACTFibernet @ACTFibernetHYD trying to call. Customer service but no luck.. Horrible service not reachable
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vikas kadam
(@vikaska47319778) reported
@ACTFibernet - I’ve been struggling to get the internet since I have installed the new connection & to be true, I’m having the worst day plus, your support team is not even bothered to provide the support & cutting the calls. This is my last warning before I reach consumer court.
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shreya
(@shreyarealone) reported
@ACTFibernet can you let me know when you plan on resolving this service request : SR10259736861512 there has been no follow up from your representatives and no internet since yesterday. Please look into this asap
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Vishal kumar
(@Vishalk69889136) reported
@ACTFibernet can you stop harassing me with your calls continuously,I have disconnected as I've moved to Pune where you don't have a service,so no point asking me to reactivate
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shreya
(@shreyarealone) reported
Your representatives don't speak on the call, you do not provide an update on when you'll fix the issue. This is very upsetting @ACTFibernet
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CHINMOY KOLITA
(@CKOLITA) reported
@ACTFibernet if we have to struggle a lot to get the connection, will you even help to resolve any issues(if I face) after taking the connection. Refer ticket number. SR10259792092171 P.S: Payment of 4k approx made in 12 July.
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Sid Jay
(@Ashwathama_Kris) reported
@ACTFibernet Complaint number : SR10259681722969 It has been more than 48 hours issue is still not resolved. Even after multiple follow ups we are not getting proper information about the issue and when it will be resolved. Kindly look into this.
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Mayukh Chanda
(@mayukh_chanda) reported
@ACTFibernet It is being 2 months I have disconnected your service and raised a ticket for refund amount. Till today your team have not come to take the router. I raised multiple reminders still there is no response. Is it the way you provide services to your clients?
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Balaji Natarajan
(@balajint) reported
@ACTFibernet Connectivity issues for the past 10 days. Numerous tickets closed without proper resolution. First time in 5 years facing such an issue. Ref SR10859500943662. Can you help?
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Amlesh Dwivedi
(@knightangel2010) reported
How ISP service can go from Good to Worst should be asked from #actfibernet people. Frustrated with the pathetic performance from the past 2 months. #ACTFibernet
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ஜ۞Zen.۞ஜ
(@Baldus_Maximus) reported
@ACTFibernet I apologise. But having internet connectivity issues so frequently isn't something that should be happening.
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senthil muthuraj
(@iamsen93) reported
hello @ACTFibernet, your service quality is too bad these days, so as your customer support team. Need information on my disconnection request and the refund process.
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Aj
(@Aj_Bashaboina) reported
@ACTFibernet @ACTFibernet FYI No one reached me yet. Is this the final solution you are going to settle me? Can i file a petition in consumer forum for asking extra bill??
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Aagaz
(@Aagaz52634437) reported
@ACTFibernet one of the worst customer care services. They delayed my shifting request for a whole 8days and now they are asking me to wait 7more days for shifting my connection. I don't know how your company if still up with all this nonsense going on and harassing the customers
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CHINMOY KOLITA
(@CKOLITA) reported
@ACTFibernet Worst support. No response from your team. They will switch off the phone too after getting calls. I have to travel to this location because of the commitment by your team
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Work Jeevi😊
(@TalkitEC) reported
@ACTFibernet is your custom care support not available Sundays
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aditya
(@adityapuranam8) reported
85 Hours of disconnection please send your team I have disconnected the box and kept in the parking one of your technician can come and visit and take your garbage SR10159591913872 why do you technician who don't know how to solve things stupid **** service @ACTFibernet
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VIMAL KS
(@ksvimal_16) reported
@bada_paww @ACTFibernet Stupid company
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Arnab Ray
(@arnabray02) reported
@ACTFibernet @ACTFibernet 3rd resolution deadline missed as expected! Ur team still has no idea how to resolve the issue. Got same excuses with a false committment to resolve it by today. @airtelindia Could u pls arrange a call back from ur Airtel Fiber team to discuss plans? Shared no. on DM
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Rajesh
(@raj99_) reported
@ACTFibernet Have been trying to reach since morning. Can someone connect with me? Have to file a complaint.
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M.N.D.S MOHAN
(@mohandroadhawk) reported
@ACTFibernet thanks guys I mean you were wonderful.. took the money 5 days back make me wait and now started refund process and make me wait another week for my money to get back.. you can take a great achievement in customer service.. kudos
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Craig Vonlintzgy
(@cvonlintzgy) reported
@ACTFibernet The associate who was supposed to solve the network issue came and went away without finishing his job and he has not said anything. It's now more than 24hours and nothing has been rectified. Seriously this is very annoying.
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ஜ۞Zen.۞ஜ
(@Baldus_Maximus) reported
**** @ACTFibernet. Three weekends in a row. Three complaints. But, bill has to be paid on time. Get your bloody **** together! Whenever we call, the usual answer is, "Line got cut". Find a better solution!