ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 22, 2:30 AM GMT+5:30	0	0
Apr 22, 2:50 AM GMT+5:30	0	0
Apr 22, 3:10 AM GMT+5:30	0	0
Apr 22, 3:30 AM GMT+5:30	0	0
Apr 22, 3:50 AM GMT+5:30	0	0
Apr 22, 4:10 AM GMT+5:30	0	0
Apr 22, 4:30 AM GMT+5:30	0	0
Apr 22, 4:50 AM GMT+5:30	0	0
Apr 22, 5:10 AM GMT+5:30	0	0
Apr 22, 5:30 AM GMT+5:30	0	0
Apr 22, 5:50 AM GMT+5:30	0	0
Apr 22, 6:10 AM GMT+5:30	0	0
Apr 22, 6:30 AM GMT+5:30	0	0
Apr 22, 6:50 AM GMT+5:30	0	0
Apr 22, 7:10 AM GMT+5:30	0	0
Apr 22, 7:30 AM GMT+5:30	0	0
Apr 22, 7:50 AM GMT+5:30	0	0
Apr 22, 8:10 AM GMT+5:30	0	0
Apr 22, 8:30 AM GMT+5:30	0	0
Apr 22, 8:50 AM GMT+5:30	0	0
Apr 22, 9:10 AM GMT+5:30	0	0
Apr 22, 9:30 AM GMT+5:30	0	0
Apr 22, 9:50 AM GMT+5:30	0	0
Apr 22, 10:10 AM GMT+5:30	0	0
Apr 22, 10:30 AM GMT+5:30	0	0
Apr 22, 10:50 AM GMT+5:30	0	0
Apr 22, 11:10 AM GMT+5:30	0	0
Apr 22, 11:30 AM GMT+5:30	0	0
Apr 22, 11:50 AM GMT+5:30	0	0
Apr 22, 12:10 PM GMT+5:30	0	0
Apr 22, 12:30 PM GMT+5:30	0	0
Apr 22, 12:50 PM GMT+5:30	0	0
Apr 22, 1:10 PM GMT+5:30	0	0
Apr 22, 1:30 PM GMT+5:30	0	0
Apr 22, 1:50 PM GMT+5:30	0	0
Apr 22, 2:10 PM GMT+5:30	0	0
Apr 22, 2:30 PM GMT+5:30	0	0
Apr 22, 2:50 PM GMT+5:30	0	0
Apr 22, 3:10 PM GMT+5:30	0	0
Apr 22, 3:30 PM GMT+5:30	0	0
Apr 22, 3:50 PM GMT+5:30	0	0
Apr 22, 4:10 PM GMT+5:30	0	0
Apr 22, 4:30 PM GMT+5:30	0	0
Apr 22, 4:50 PM GMT+5:30	0	0
Apr 22, 5:10 PM GMT+5:30	0	0
Apr 22, 5:30 PM GMT+5:30	0	0
Apr 22, 5:50 PM GMT+5:30	0	0
Apr 22, 6:10 PM GMT+5:30	0	0
Apr 22, 6:30 PM GMT+5:30	0	0
Apr 22, 6:50 PM GMT+5:30	0	0
Apr 22, 7:10 PM GMT+5:30	0	0
Apr 22, 7:30 PM GMT+5:30	0	0
Apr 22, 7:50 PM GMT+5:30	0	0
Apr 22, 8:10 PM GMT+5:30	0	0
Apr 22, 8:30 PM GMT+5:30	0	0
Apr 22, 8:50 PM GMT+5:30	0	0
Apr 22, 9:10 PM GMT+5:30	0	0
Apr 22, 9:30 PM GMT+5:30	0	0
Apr 22, 9:50 PM GMT+5:30	0	0
Apr 22, 10:10 PM GMT+5:30	0	0
Apr 22, 10:30 PM GMT+5:30	0	0
Apr 22, 10:50 PM GMT+5:30	0	0
Apr 22, 11:10 PM GMT+5:30	0	0
Apr 22, 11:30 PM GMT+5:30	0	0
Apr 22, 11:50 PM GMT+5:30	0	0
Apr 23, 12:10 AM GMT+5:30	0	0
Apr 23, 12:30 AM GMT+5:30	0	0
Apr 23, 12:50 AM GMT+5:30	0	0
Apr 23, 1:10 AM GMT+5:30	0	0
Apr 23, 1:30 AM GMT+5:30	0	0
Apr 23, 1:50 AM GMT+5:30	0	0
Apr 23, 2:10 AM GMT+5:30	0	0
Apr 23, 2:30 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (65%)
Wi-fi (28%)
Total Blackout (7%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chhindwāra, Hyderabad, Chennai, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Bengaluru	Internet	2 hours ago
Coimbatore	Internet	3 hours ago
Bengaluru	Internet	3 hours ago
Chhindwāra	Total Blackout	14 hours ago
Hyderabad	Internet	18 hours ago
Chennai	Wi-fi	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Arsk Ken (@Arbazkh97728623) reported 2 minutes ago
@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
Chandru Anirudh (@ChandruAnirudh1) reported 3 minutes ago
@ACTFibernet Still how long is needed for uh ppl u guys not replying in message nor mail worst service giving dummy reasons same dialogue who hired uh ppl can I get a call from ur senior manager escalate the issue and I need a call now
Nitesh Singh (@NiteshS62998787) reported 4 minutes ago
@ACTFibernet please check out my problem in dm
sujith kumar reddy g (@sujithkumar_g) reported 5 minutes ago
@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 6 minutes ago
@ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.
𝕧𝕚𝕜𝕜 (@AVMahendru) reported 12 minutes ago
Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.
Pasupathy VK (@1in1400Million) reported 15 minutes ago
@natarajanv88 @ACTFibernet They cannot say that. Consumer laws in India still have teeth. Deficiency in service is a worthy enough reason to file a case. Please contact me via DM. I will assist you in getting your case filed. Not just the deposit, but we will see they are imposed a hefty costs for this.
Mohit Ranka (@MohitRanka10) reported 18 minutes ago
@ACTFibernet Hi @ActFibernet, Someone collected the assets from me, I got the email saying that the assets recovery is completed, now one saying that its NOT completed. Can you please look into it, and issue my refund?
Senthil (@Tech_Senthil) reported 19 minutes ago
@ACTFibernet Thanks. The issue was explained as loose contact in the DB box- for the nth time. Small issue causes frequent outages.
Naveen Janardhanan (@njana290380) reported 21 minutes ago
Listing a plan on your app, make the customers to pay & then denying the very service is a pure scam. #actfibernetscam. Have told them clearly- either you provide what I paid for else refund the money. Don’t scam your own customers @ACTFibernet . Req amplification of this tweet
Parth (@jesus_father_me) reported 21 minutes ago
@ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now
Jagjit Singh Sikka (@w4rriorSaint) reported 22 minutes ago
@ACTFibernet 5 days have passed , you keep on closing the ticket without giving solution, I am fed up with your service regarding streaming box, either you replace it or give solution
Raj (@mrajbharat) reported 25 minutes ago
@ACTFibernet Thanks much for the very quick and apt help !
GK (@Gana_81) reported 26 minutes ago
@ACTFibernet Is the issue resolved?
thota sandeep (@Sandeep1Thota) reported 28 minutes ago
@ACTFibernet Hi Team, As per your promise on last reply thread, today is going to end the 72 hours. I am hoping today my issue might going to resolve!. Let's see. This is just a gentle reminder to the team to check from your side on my issue. Thank you in advance.
Anurag (@anurag_abk) reported 28 minutes ago
@ACTFibernet This is a very poor service from the @ACTFibernet after wasting 12hrs I am told that we will update you in 24hrs. The issue is that they pay 70Rs to someone a month in area to let them use power for the hub. And that guy left home so no power and no wifi to the whole area.
Mohit Dwarkani (@dwarkanimohit) reported 30 minutes ago
@ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.
Suresh (@IMSuresh_Dreams) reported 30 minutes ago
@ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??
Natarajan Venkat (@natarajanv88) reported 31 minutes ago
@1in1400Million @ACTFibernet I paid 11k upfront for their service. Act will not refund the cost if I terminate the connection, as per one of their rep - Akash.
Sanjay Debnath (@sanjaydebnath86) reported 35 minutes ago
@ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.
Vishal Kukreja (@Cooltechvishal) reported 36 minutes ago
@ACTFibernet @ACTFibernet team please call me now I am facing issues while reacharge.
Vishal Kukreja (@Cooltechvishal) reported 36 minutes ago
@ACTFibernet What the hell is going on, who disconnected my service ? I have just checked the application it says your service has been disconnected. Who did this ?
Natarajan Venkat (@natarajanv88) reported 40 minutes ago
@ACTFibernet let me know if you need the call recording where your rep confirming service wont be disrupted and pending due will be waived off. More details on my email to help desk & nodal officer.
Explore The (@RajendraChim) reported 40 minutes ago
Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.
Roshan George (@GeorgeRoshanmba) reported 43 minutes ago
@ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.
Rudy 𐤊 (@Rudy14112222) reported 45 minutes ago
@Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service
Explore The (@RajendraChim) reported 46 minutes ago
@jagograhakjago @ACTFibernet From 15 April No service no Proper Solution, waste of time and money.
Raj (@mrajbharat) reported 48 minutes ago
@ACTFibernet Team, I had a conversation with your support rep. today at 12.50 p.m IST and the answers were completely irrelevant and irresponsible. Request to investigate and take appropriate action. Thank you.
Nitesh Singh (@NiteshS62998787) reported 58 minutes ago
@ACTFibernet Please check my problem in dm
Praveen Subramani (@PraveenSub51203) reported 59 minutes ago
@ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.