ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Delhi, Chhindwāra, Bengaluru, Chennai, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Delhi
|
Total Blackout | 9 hours ago |
|
Chhindwāra
|
Wi-fi | 19 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
2 days ago | |
|
Chennai
|
Internet | 2 days ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Pelane Baat (@pelanebaat) reported@ACTFibernet Net is once again down
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Ashwin Kumar (@ashwin_kumarV) reportedHey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?
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Mr.Pikachu (@MrReeDood) reported@ACTFibernet Internet down for 3 days. Your team asked me to either allow a junction box in my flat or disconnect the connection — this is after I already paid ₹3850 for 3 months. Either restore service or refund the amount. Connection ID: 103731600402
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vikram choudhary (@jat_vikram47) reportedHey [#ACTFibernet] Brother please fix the internet ASAP 😭 WiFi has stopped working and my patience is also about to stop now. What exactly are we paying for? #ACTFibernet #InternetDown
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I subscribed the entertainment pack at evening 6:30 pm. I informed to support team they told it will be active within 1 hour. Still nothing to activate. Actually your support team working like this way
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Bunny (@TFIBUNNY) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet 2 days, no resolution of my internet till now. Ticket id : SR10180264287824. I was told that it will be fixed by 14th May 2026, 10AM. No body came to fix it for the whole day. You do provide a very pathetic customer service.
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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Vinod (@chatvinod) reported@ACTFibernet last 5 days internet not working… each day technician comes, fixes and by evening it stops working…very frustrating
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HAMZA EQUBAL (@EqubalHamza) reportedEveryone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.
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Animesh Dey (@AnimeshDey1979) reported@ACTFibernet even if it is light rain along with @NammaBESCOM ACT also dies, no internet SR10280386203634. Its becoming worst day by day ACT
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imtiaz Immy (@imtiazabdulham1) reported@ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.
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B N Venkatesh (@nvenkateshb) reported@ACTFibernet SR10180382714534 My internet is down since 5 days, despite multiple follow ups and escalations no help from anyone support or technical team, no one reached out till now. How are supposed to work from home without internet? Is this how your support system work?
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Deepak Raghuraman (@creativedeepak) reported@ACTFibernet No internet for past two days. ETR not updated yet. Telling contradictory lame reasons but nothing happened to solve the issue. Looks like #act has lost it's value. Time to switch to @Airtel_Presence or @jio_fiber Shared complaint details in dm.
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Anirudh (@IamRamAnirudh) reported@ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet @ACTFibernetHyd, my internet has been completely dead for over 48 hours. Ticket ID: SR10180393093524 Your technician is not receiving my calls (called 100 times), and customer care is giving zero actual updates...
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Vaishnavi Bhaskaran (@vaishbhaskaran) reported@ACTFibernet There will not be any more patience. A request for disconnection has been made, along with an application for new connection with another ISP. Since you folks are so inept and unable to deal with rain, suggest you service solely Rajasthan.
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Amit (@Amitsrivastav79) reported@ACTFibernet, is a 35+ hour downtime the new standard for a premium 300 Mbps connection? My internet has ben down for over 30 hours now (Ticket SR12280373039054, Act:122770994917) Despite paying 6 months in advance, I keep getting generic template replies with an absurd 5 PM ETA
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பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I raised the shifting connection ticket two weeks ago, but there has still been no proper resolution. Because of your engineer’s unacceptable behavior and mistakes, I had to personally apologize to the house owner.
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Chethan (@MkChethan) reportedI lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider
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Chandramohan (@Chandramoha4) reported@ACTFibernet Pathetic customer service, after raising ticket to shift existing connection, ETA is already crossed, i have not received even a single call from ACT support. Ticket : SR10280371530654 If this is not getting resolved by today, im discontinuing all my ACT connection
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Rishab P Doshi (@RishabPDoshi1) reportedI want to Say is there is some worst customer care company in India then that is @ACTFibernet ..They have been troubling like anything..Internet was not working for 2 days today when I called customer care and person who received call kept on saying same now issue is resolved..
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The Truth (@GafoorAlJunaidi) reported@ACTFibernet @ACTFibernetHYD Worst service provider Daily 15-20 times facing internet issue From past 1 month. Your ground staff also unable to solve problem. SR10180411597994 Kindly solve the issue or I am going to switch to other service provider.
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Pelane Baat (@pelanebaat) reported@ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.
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अंकुर (@bitsbeatsbreath) reported@ACTFibernet Today is the third day. I hope you fix it today.
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vikram choudhary (@jat_vikram47) reported“@ACTFibernet Internet has been down for hours now! Same issue again and again. Please fix this ASAP and improve your service. 😑” @ACTFibernet
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vegi.bharadwaj (@vegibharadwaj) reported@ACTFibernet Internet not working from yesterday. But no resolution yet and no response from anyone till now. Why do I need to pay for such a pathetic service Id: SR10780376694674
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Amogh Sahore (@AmoghSahore) reported@Airtel_Presence You have only addressed my issue, no solution has been provided yet. No one has contacted me directly from Airtel regarding this issue. I think its in my best interest to move to @JioCare or @ACTFibernet at this point. Pathetic service.
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet more than 7 hours , I made 4 calls to your customer care, 5 calls to technician, absolutely nothing is done. Is this the way you deal with your customers? #badservice #actfiber #outage
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Aujas.Bhandari (@Bhandari_Aujas) reported@ACTFibernet no internet from 12.05 pm, second fault under 20 days(fault complaint on 03 May as well)very pathetic service by ACT fibernet, resolve the issue asap