ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (65%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
E-mail (4%)
-
TV (1%)
-
Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Hyderabad, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali, Gurgaon, Nellore, Sūrat and Visakhapatnam.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Chennai |
Phone | |
| Bengaluru |
||
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Anuj kr singh
(@Anujkrsingh5) reported
@ACTFibernet @sistlasailesh Shame on guys@ACTFibernet You guys know how to steal people's hard earned money. Stop giving bullshit dates for resolution if you guys don't have guts to complete it. From past 20 days, Always giving resolution date for refunding money for SR10263261826962.#ACT FIBERNET Bangalore
-
Mukesh
(@ravi_716) reported
@ACTFibernet ticket no SR10163247039754 Very poor service of #ActfibernetHyderabad @ACTFibernet. Inspite of giving request for shifting connection 7 days ago. Ticket has been closed saying connection has been shifted successfully. What a fraud company. Making fool of customers.
-
Anand
(@anandvamsi) reported
@ACTFibernet no internet since afternoon. No signal/light. What's the point of paying 10k for 6 months when I have to wait for a day cluelessly without any resolution?
-
Radhika sharma✨
(@Radzsharma123) reported
I paid on 10th n since 12 there is no service when I asked for refund theur agent says cut the internet but no refund and yet no one has come to resolve our issue despite giving multiple complaints n consent to change the box location.. pathetic!!! @ACTFibernet
-
Sistla Sailesh
(@sistlasailesh) reported
@ACTFibernet 2/2 Please adjust my billing, as customer paid upfront to you it doesn't mean you loot me in this way. If it repeats again I will proceed legally.
-
ksk Saikumar
(@kskSaikumar12) reported
@ACTFibernet This is my bad luck that I have chosen you!!!
-
Dhiraj Shettigar
(@ShettigarDhiraj) reported
@ACTFibernet I am an existing customer but connection has been disconnected
-
Rajesh Arasu
(@RajeshArasu1) reported
@ACTFibernet Oct2 - my bill was paid by HSBC bill pay service. Oct12-I sent an email & raised a ticket noting that my payment is not reflected.Everyday someone closes, without resolving the issue. Now I receive a call threatening that service will be disconnected. Unprofessional, poor service
-
Uday Soni
(@UdaySon94330557) reported
from
Hyderabad, Telangana
@ACTFibernet How much time u still need. It's been 19 days today. Are u trying to make fool to your customers. If u can't provide better service the tell clearly. We will go with another service providers. We dnt want to make our money waste
-
dolbo765
(@chelamalasetty2) reported
@ACTFibernet Internet is not working. Service no: SR10163270009574. Expecting a prompt service instead of letting us wait for 24hrs or more. Internet issues are happening every fortnight.Please do the needful as soon as possible.
-
MoMo
(@are_bhai_bhai) reported
Wtf is your service there is no internet again every 3 days i should complaint or what? @ACTFibernet last weekend the same thing happened and you guys solved after 3 days and now you guys are repeating the same this is just pathetic.
-
Suhas Chitrashekar
(@suhascshekar) reported
@ACTFibernet there is no net since 12pm. And your customer care executives are not even bothered to reply.
-
Vamshikrishna.surneddi
(@VamshiKrishnaHR) reported
@ACTFibernetHYD Worst service... From last 4 days no Internet and no one is taking responsibility to fix the issue... if we lose the job due to Internet issue will you provide the jobs? @ACTFibernet you people are not even lifting the calls... will stop using your services
-
Sistla Sailesh
(@sistlasailesh) reported
@ACTFibernet I am getting repetitive issues with broadband connection every fortnight and I have to loose at least 6hrs for this evertime and your reps are not capable enough to resolve the issues nor show a permanent resolution. 1/2
-
Adarsh
(@Adarsh37710854) reported
@ACTFibernet How exactly is your team looking into this issue???
-
Radhika sharma✨
(@Radzsharma123) reported
@ACTFibernet is this how you treat the customers ?? N resolve the issues tomorrow will be the sixth day without the internet n everyday it is the same story 24hrs 24hrs.. such a bad service was not expected n they have no contact of the technical team as well
-
Anand
(@anandvamsi) reported
@ACTFibernet you charge penalties for delayed payments but there's no accountability for loss of service.
-
Ravi
(@Akki_Tricky) reported
from
Annāram, Telangana
@ACTFibernetHYD @ACTFibernet I have raised a concern that internet is not working since 5 hrs and no resolution yet!! You are giving a resution time next day while charging whopping amount every month??
-
Bhartendu Awasthi
(@iam_bhartendu) reported
@HathwayBrdband Don't believe you. Telling me same thing again and again. Resolve it by today evening or refund the recharge amount. I will opt for better service provider @ACTFibernet @excitel_rocks
-
Sunil Ravindran
(@SunilRavindran5) reported
@ACTFibernet 3days a month no internet for fault of yours and we have to pay for it? A simple issue no one is taking responsibility...even after 48hrs..to arrange a call back min time 4hrs itseems..what a customer service...soon other companies will overtake...SR10163260692334
-
Dhiraj Shettigar
(@ShettigarDhiraj) reported
@ACTFibernet are you guys providing the service in jpnagar still
-
Sumit
(@simplysumit2) reported
@ACTFibernet Simply poor.. It is impossible to discontinue connection even after 3 calls and following process quoted by call centre executives... no respect for customer time & effort - the staff speaks as if they are recovery goons though ACT has to refund deposit.. Avoid ACT!
-
Rajesh Arasu
(@RajeshArasu1) reported
@ACTFibernet I've been following about payment issues since 5 days. Today there is a threatening call to disconnect though I've paid on 2 Oct through bill pay. Very unprofessional service.
-
syed shujath
(@syed1shujath) reported
@ACTFibernet your customer support peope disconnecting the calls on the customers face. Are you guys not ashmes for running this business?
-
Radhika sharma✨
(@Radzsharma123) reported
Pathetic service by @ACTFibernet I reside in hyderabad and have student at home who is supposed to study from home , n parents also have to work frm home it's been 5 days since we raised the complaint no technician has come neither the net
-
Sistla Sailesh
(@sistlasailesh) reported
@ACTFibernet It was restored an hour back and again it stopped working, can't you guys find a permanent solution. If you think you can't fix, try outsourcing for a better company or return back my money I will go for another provider.
-
Ramesh Boddepalli
(@rameshb63) reported
@ACTFibernet Hi Team, Raised an SR :SR10163268351894 for internet not working, expected resolution time is 16/10/2021 02:00 PM.But not yet resolved and no one is taking ownership to resolve the issue.This is the second time we are facing this issue within a span of one week.
-
Adarsh
(@Adarsh37710854) reported
Hey @ACTFibernet , I am no longer your subscriber or a customer. Why are you bugging me with a frequent robotic calls and irritate me. Dont have better work ?
-
Sunil Ravindran
(@SunilRavindran5) reported
@ACTFibernet I know u hv more customers but that doesn't mean you take customers for granted..even after 48 hrs ur guys can't resolve a small issue and keep faking...they give missed call to prove they called back. This will end once we get reliance in our area...SR10163260692334
-
र-तिश
(@BeingAunest) reported
@ACTFibernet Basic auto response received on email too, but I think you guys are not ready to help.