ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (69%)
- Wi-fi (22%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Mumbai, Bengaluru, Hyderabad, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, and East Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 5 hours ago |
|
Chennai
|
Internet | 6 hours ago |
|
Mumbai
|
Wi-fi | 23 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Chennai
|
Wi-fi | 1 day ago |
|
Chennai
|
Wi-fi | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Yogita Sharma (@YogitaS44968288) reported@ACTFibernet No it never works i raised 2 tickets to change my router no one from your team had addressed it
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Rohit Arora (@ERROHITARORA) reported@ACTFibernet SR11881651900874 — Internet has been down for several hours, and I still haven’t received any response or update from ACT. This is extremely frustrating. Please look into this urgently and provide an update on the issue.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet How many years you want to resolve this? Let me raise a public grievance with reference to the may old complaint.
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Ajesh (@ajesh_ashok) reported@ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.
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mohamed Kashifuddin (@kash_mystery) reported@chennaicorp @ACTFibernet @HathwayBrdband Complaint: CMP2026082021720. ACT and Hathway already provide high-speed broadband near Amman Koil St. Please explore these affordable local options. A public Learning & Co-Working Space should not be left with unusable internet. Reliable Wi-Fi is essential for study and work.
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Mridul Modi 🔆 (@mridulmodii) reported3 days passed & I have not received resolution for SRN: SR11881600418798 @ACTFibernet
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Dhanveer Singh (@DDhanveer) reported@ACTFibernet Ypu did nothing. Had it been highlighted to the engineers, the issue would have been fixed by now as the problem is only at my place not at nearby area. My problem is you did not do anything on this ticket
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ENIGMA (@RevanTalks) reported@aannadhurai @ACTFibernet Worst
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Enu_Gotthilla (@VijayarajB) reported@ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?
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karthik alagan (@karthikalagan) reported@ACTFibernet This is particularly disappointing because your own stated objective is to “set new benchmarks for customer care” and provide a “delightful experience” to customers.
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SVN Prasad (@svn_prasad) reported@ACTFibernet I already replied to ur team last wk abot the clarification hw the bill is calculated as I got some difference with the prorated calculation. Also req u check d email thread properly as I did mentioned already to disconnect the service. Plz chk and revert to that email thread
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Siva Kumar (@sivagmca) reported@ACTFibernet Nearly 24 HOURS without internet. Multiple calls. Multiple service requests. Still NO resolution. Zero urgency. Zero accountability. This is an unacceptable way to treat paying customers. I would NOT recommend ACT Fibernet to anyone.
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sri vatsav (@SrivatsavGorthi) reported@ACTFibernet Network was not the issue! I did explain you clearly about the installation of cable. Are you even reading the support tickets
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet Pathetic connection and event pathetic customer support. My internet stopped working 4 days ago, it’s a commercial one and nothing has been done yet, no update yet. All my business work is on pause! Who will bear the repercussions?
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JOSEPH (@AMARIAJOSEPHRAJ) reported@abilash5544 @ACTFibernet @ACT_Issues Same issue in Chennai...for the third day the on and off connectivity issue persists since the Wednesday...pathetic
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Dinesh (@dineshrtvt) reported@GulbamSai @ACTFibernet I do have similar issues with @ACTFibernet their customer support team is trained to ensure fake promises are delivered to customers
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Yash Sharma (@Ysyash_official) reportedHow long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet
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Avinash Meka (@MekaAvinash) reported@ACTFibernet Everyone is currently pointing to the backend team. However, the person who contacted me about this doesn't have the power to fix it. If she can't resolve the issue, I'm unclear why she was assigned to handle it. Please connect me with someone who can take action.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet I don't need any resolution. I'm asking for the disconnection . How foolish people you are, even don't you understand what I am asking for? Or don't you even know how to read?
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karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
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raaj (@dabaravayan) reported@RevanTalks @ACTFibernet Using jio 399+tax 30 mbps and act 575+tax 75 mbps plan no issues in both but if there's a downtime of more than 2 days act will add 2 days extra in our existing plan nothing of such sorts in jio
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AA (@Panda2rocks) reported@ACTFibernet @ACTFibernetHYD Internet not working since morning when it will fix?? Your ACT Fibernet Ticket no: SR10181632436314 has been registered. Our team will ensure fastest possible action Why do u mean by fast? 2 days 2 week? @EAhmed84640
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Mahjabeen | Photographer (@_mahjabeen_) reported@ACTFibernet I haven't got a resolution in 4 days, not sure what resolution you are talking about now.
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Victor Emmanuel 👑 (@VictorEmmanuelN) reported@ACTFibernet @ACTFibernetHYD how pathetic that you couldn't work on a simple issue of changing the cable for the account 101445038506. Hence we have decided to move to @jio_fiber Check and confirm why it now shows due while this is a prepaid connection.
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Harish Chowdary (@HarishKandra) reported@ACTFibernet When will be ticket SR10181638585004 will is resolved no internet from 24hrs worst service. Repeatedly facing internet issues
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Pramod Halbhagal (@PramodHalbhagal) reported@ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service
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🏎️ (@weeeeenerr) reported@actfibernet my internet has been out for a while now. Please help. Ticket id: SR10381674143054
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Máhesh (@TweetToMahesh) reported@ACTFibernet customer care executive so Arrogant, Egoistic and they behaving as if they don't need customer and customer needs them.. Shame on you @ACTFibernet .. Why Independence Day offer is going on when your customer representative telling not to opt.. 😡🤬
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shree sen (@shreesen69) reported@ACTFibernet the Internet is down from last almost 5 hours. Without giving any prior notice how you can stop your service?
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Syngates (@syngates1596) reported@ACTFibernet @ACTFibernet a suggestion to anybody looking for a new broadband setup, avoid act fibernet go with jio or even airtel. There is a reason why companies like act do not grow and shut down overtime its bc of non existent customer service. And third rate support. JUST AVOID.