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ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

July 2: Problems at ACT

ACT is having issues since 10:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 65% Internet (65%)
  • 24% Wi-fi (24%)
  • 7% Total Blackout (7%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Chennai, Bengaluru, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, Kallakkurichchi, Kanpur, and Visakhapatnam.

CityProblem TypeReport Time
Hyderabad Internet 17 minutes ago
Chhindwāra Internet 10 hours ago
Chennai Internet 10 hours ago
Bengaluru Internet 13 hours ago
Coimbatore Internet 18 hours ago
Bengaluru Internet 20 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Random_Raay24
    Random Opinion 🇮🇳 (@Random_Raay24) reported

    @jagograhakjago pls take action against this #ActFibernet 🙏🏻 , no service since past 12 days, giving the same excuse everyday. No proper accountability and customer service here.

  • saiakhil_09
    imAkhil (@saiakhil_09) reported

    @ACTFibernetHYD @ACTFibernet Facing frequent internet outages with ACT Fibernet yet again. I've raised another ticket, but this has become a recurring problem. Other ISPs in my apartment are working fine, while ACT users continue to face repeated disruptions. Very pathetic

  • vijaytnc
    RandomHuman (@vijaytnc) reported

    @ACTFibernet The nonsense continues. No one has come to move the connection. I wait for 20 min each time on a call then a hand off happens and the call is disconnected. Have done this 4 times. Over 2 hours lost just waiting on call. Ridiculous customer service

  • Kuldeep51220124
    Kuldeep singh shekhawat (@Kuldeep51220124) reported

    Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

  • manntwts
    Manish Sharma (@manntwts) reported

    @ACTFibernet I have shared the Act account number privately Please check how many times i have raised the request and technicians are not able to fix it.

  • vignessshhhh
    Vignesh (@vignessshhhh) reported

    @ACTFibernet Refund got credited today. Been a ACT customer for the last 4 years, thanks for the services, Btw I had to make a disconnection request only because of delay and miscommunication caused by local ACT team for relocation of router within the building.

  • RamKottapalli
    రాముడు  (@RamKottapalli) reported

    My entire day's work was affected today due to #ACTFibernet outage. What's even more frustrating is that this is the 4th time in the last two months. Repeated service interruptions & delayed resolutions are unacceptable.

  • BalajiSpectat
    Balaji (@BalajiSpectat) reported

    No internet for last 7 hours. When called local technicians, no reaponse from technicians. When will it be resolved? Ticket no: SR10380773052294 @ACTFibernet @FiberAct WORST SERVICE.

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service

  • Yogesh_mr7
    yogesh sharma (@Yogesh_mr7) reported

    @ACTFibernet your ****** service keeps on getting disconnected is there a permanent fix to this

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet You were informed about the complaint yesterday morning and given until this evening to resolve it, yet the issue remains unresolved—why?

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

  • Deepakpal
    Deepak Pal (@Deepakpal) reported

    Hey @ACTFibernet 2nd instance of no internet in a week. Can you please help resolve the open ticket. Thanks

  • TusharAgar4860
    Tushar Agarwal (@TusharAgar4860) reported

    @ACTFibernet Team again it went off. It cannot keep happening regualrly like this. Is there not a permanent solution? Else refund

  • PriiMexe
    prime (@PriiMexe) reported

    @ACTFibernet you guys actually do not have shame anymore. If not the constant internet downtime, it's the inconsisten speed and CONSTANT packet loss all the time. Act used to be the best in India now it's just ****

  • Soumil1999
    Soumil (@Soumil1999) reported

    @ACTFibernet It's been over 48 hours since I raised my complaint and there's still zero resolution - only repeated timeline changes with no actual fix. This is unacceptable service. Kindly escalate this immediately and resolve the issue TODAY. #actfibernet #issue #bad_service

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet This is wht you guys are saying since 4 days and issue is still not resolved. No one from Support is taking the ownership and keeping post of issue. No supervisor available to speak on call worst customer support. You lost a customer

  • Sanntosh33
    Santosh Gupta (@Sanntosh33) reported

    @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

  • PiyushIASMentor
    UPSC Mentor Piyush (@PiyushIASMentor) reported

    @ACTFibernet @ACTFibernet The issue is STILL not resolved. It has been almost 24 hours since I reported the internet outage, and your team has failed to provide either a resolution or a meaningful update. Is this the level of service you call broadband support in a digital era? Your repeated assurances have turned out to be empty promises. I work from home, and your incompetence has already cost me an entire day of work, productivity, and professional commitments. The most frustrating part is the complete lack of accountability and communication from your side. If you cannot resolve a basic connectivity issue even after 24 hours, what exactly are customers paying for? I expect an immediate resolution, a clear explanation for this unacceptable delay, and details of the compensation ACT Fibernet will provide for the prolonged service disruption. #ACTFibernet #PoorService #CustomerExperience

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet @ACTFibernet Such delay constitutes deficiency in service. Kindly ensure immediate resolution, failing which I will be constrained to initiate appropriate legal action and seek refund with compensation. #ACTFibernet #ConsumerRights

  • Syed_4206
    Syed FX | Prop Trader | ICT (@Syed_4206) reported

    I have an active ACT fibernet connection. I tried to login my ACT fibernet app but recently its not logging in. I reinstalled the app and tried to login but it is saying as mobile number is not registered. I need immediate solution for this because my billing date is yet to come and i dont even know the exact date. Also i am without logging in App im unable to raise ticket for any issues , check usages etc.. So kindly fix this issue asap or give me any update why im facing this issue ? @ACTFibernet

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet The Internet is not working during office hours. My office meeting going on. Please restore. #ACTBroadbandNotReliable #ACTInternetStoppedDuringOfficeHours

  • saiveera8
    Sairam Veera (@saiveera8) reported

    Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days passed No Refund yet. @jagograhakjago

  • pranayrupani
    Pranay Rupani (@pranayrupani) reported

    @ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow

  • NINJA_OP13
    Tushar Sharma ( Franky) (@NINJA_OP13) reported

    @ACTFibernet recently I active my wifi and do recharge but it's almost 5 hours and wifi is still not working. I miss my already 3 meeting and I got delayed in my work so please do something otherwise I will discontinue the wifi.

  • ayush987goyal
    Ayush Goyal (@ayush987goyal) reported

    The @ACTFibernet service in Blr is to terrible, they take 10+ days to setup your OTT/TV subscription in 2026 lol. Regretting moving from @airtelindia tbh

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet Its still not resolved and I haven’t received any call from Supervisor its been more than 4hrs. How much more time do you guys need to fix my issue?

  • whataboutri
    Hello (@whataboutri) reported

    @ACTFibernet your service is getting pathetic day by day. 2 SRs have been raised. It's been almost 20 days and no action. SR10280493409969 SR10280493410023 Bangalore people if this post reached to you, avoid ACT.