ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 7 hours ago |
|
Bengaluru
|
Wi-fi | 8 hours ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
|
Bengaluru
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit Rawal (@ankitrawal5454) reported"It's been almost 36 hours, and the issue is still unresolved. The network is completely down. Please fix it as soon as possible." @ACTFibernet
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Valar Morghulis (@Engineer_Libran) reportedDear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻
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Thamizhan (@ImThamizha) reported@ACTFibernet Ticket SR10380556056823 has been closed. Why are we on earth to close a ticket with out giving a resolution??
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet Useless fellows the issue has come back SR10180534803214
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Mohammed Sahil Akbar (@94sahil) reported@ACTFibernet ****** CUSTOMER SERVICE. WiFi is not working for over 20 hours and no technician has been assigned. Multiple calls and everyone disconnects and no one has fixed this yet. Very close to switching. RESOLVE ASAP TICKET SR10280475714804
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet your team does not care about the transparancy and commitment provided to the customer,I want refund of my money as I can't trust the company which is not transparent to it's customer.
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Ashish (@ashshri) reported@ACTFibernet @FiberAct The worst internet service, the service is down for more than 24 hours, no response SR10280521077524
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Adarsh (@PuttiAdarsha) reported@ACTFibernet pathetic service, the area supervisor calls and fixed up an appointment for new router and has missed it 4 times. 4 times. I have been subscriber since 2018. you are not getting business from me from next month. Ac no. 102017708284
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Murtaza ks (@murtazaks20) reported@ACTFibernet No one has visited yet! Such awful service. Dedicated people in my area for your service is not lifting calls at all
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService
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jaidev (@jaidev365) reported@ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.
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UnApologetic Hindu (@KrishnKiKanya) reported@ACTFibernet @Hemanth20046222 Dude two weeks back two days no internet due to rain. Now again the same issue. How are we compensated?
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prdúmna (@nyup_188) reportedKindly help, @GoI_MeitY @SecretaryMEITY Sir this act fibernet in Bengaluru guy took our money and blocked our contact. His name is Arving Raj from @ACTFibernet He is a fraudster, took our booking and blocked our contact. Its been 3 days. ❌❌❌❌❌❌❌❌❌❌❌❌❌❌
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anish jain (@anishjain95) reported@ACTFibernet what a horrible experience. Paid for a new connection. The sales guy promised for same day installation, but now I am following up since 3 days and no one has any answers to what is happening. All they say is I will arrange a call back, but no one really does.
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Aman Goyal (@goyalaman1602) reported@ACTFibernet ,Delhi’s worst broadband provider, has been causing issues for three days.Customer care numbers are down, internet is slow,& there’s no nodal customer care number. Twitter’s customer care team couldn’t help and asked me to wait. @DoT_India @jagograhakjago 📉 🛜
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DeccanChargesXSRH (@delhisuri5) reported@ACTFibernet Ninnati nundi wifi internet ostaledu ra phone chesthe response ledu Whats the problem? Why internet are not coming
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kashipboyina (@kashipboyina) reported@ACTFibernet We raised this issue two days ago, but it is still not rectified. Please confirm how many more days are required to resolve it. Also please do not take this lightly We have been facing the same network issue for the last three months....
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Mrinal Pandey (@Miru6695) reported@ACTFibernet Hi @ACTFibernet it is working now but pls explain to me how will I be able to work if I have night shifts on 1st sometime. How do postpaid bills get generated without interrupting service? I understand not being able to login but why service will not be available, I want to know
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1 Million+ (@audiwate) reported@ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet I’m filing a consumer complaint tomorrow
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huh! is it me (@Avinash_ganapa) reported@ACTFibernet There has been no update on the issue till now, no one has come to my place to check what is happening ?
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deepshi (@deepshi_af) reported@ACTFibernet still no response from your customer care representative. They just stop picking up the call. If you guys are not capable of putting up a wifi service just issue me a refund and I will shift to other vendor
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shyam Sundar (@shyamtutu) reported@ACTFibernet Not able to login to the app through registered mobile number. Internet is down from the noon. Is act network hacked? Raised the complaint but no one attended yet. What's the reason?
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Kartik (@kartik9173) reported@ACT_Issues @ACTFibernetHYD @ACTFibernet Account I- 101644321862 Too many issues with the Internet now a days. Kindly assist in resolving the issue
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deepshi (@deepshi_af) reported@ACTFibernet such a bad experience. I have been raising the request for shifting of connection. It was supposed to be done yesterday and yet nothing has been done. The customer care is useless as well. They keep pushing for new connection without refunding my old connection money
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SBajaj (@SBajaj06) reported@ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet Another scripted reply. Since 28th, your team has only been postponing the issue and giving false timelines. Stop sending template messages and provide a real resolution or process my disconnection immediately @ACTFibernet
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ryshab (@ryshab07) reported@ACTFibernet I have purchased a connection yesterday & the installation was scheduled for today 9-1 am, but there is no contact and no response yet, during payment you chase continuously and when actual service, you disappear !@jagograhakjago help.
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Shivam Garg (@shivamg0902) reported@ACTFibernet @FiberAct It's been nearly 48 hours since a network outage happened and no one has even bothered to call and address the issue even after a ticket was raised. Even on the X post no one is bothered to respond or address the query.
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NC (@ncspeaks13) reported@ACTFibernet @JioCare @reliancejio please learn how to respond quickly from act let me know if i should cancel your connection and move to act?