ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (9%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 18 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Chennai
|
Internet | 2 days ago |
|
Hyderabad
|
Internet | 3 days ago |
|
Bengaluru
|
Wi-fi | 3 days ago |
|
Bengaluru
|
Internet | 3 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Srinivas Konduru (@srinikonduru) reportedAnother disappointing experience with @ACTFibernetHYD. This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernetHYD, when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.
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Miss you appu (@champakram) reported@ACTFibernet requested to cancel my broadband account but you have been still billing me
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AJ (@thedarksideofAJ) reported@ACTFibernet The internet cannot be down 3 times in a month for a day. If i don't get a call tomorrow with a permanent fix, I'm cancelling my account.
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Raghava (@Gokusux) reported@ACTFibernet Hey, its been 4 hrs, no resolution so far, really feel like changing internet coz of these delays. Very bad experience Ticket : SR10280508822924
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NC (@ncspeaks13) reported@JioCare having issues with my internet connection, been three days and no one is answering the call after raising the service request. Let me know if you are interested to rectify if not i can shift to @airtelindia or @ACTFibernet a
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Arooran (@_arooran_) reported@ACTFibernet refund for my connection Having down time for 15 days a month And for a week no internet issue what a terrible service Fix it now or refund for me I tell all my friends to disconnect with ACT fibernet, I'm not gonna suggest anyone if you delay fix it now
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PrakyDOTin (@Prakydotin) reported@ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n
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Adv AK (@adv_007) reported@ACTFibernet You had called up 19 times since yesterday using number +91 40 49267888 but didn't speak a word. Why are you harassing a customer by using prank call. Worst network and worst response
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Gururaj Sankh (@GSankh) reported@ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help
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Sooriyaprabu Veerasamy (@v_sprabu1586) reported@ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134
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Gururaj Sankh (@GSankh) reported@ACTFibernet I have cancelled the request of my disconnection. I want to speak to some senior responsible manager in Act who can address my small issue
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Abhijit Kulkarni 🌺 (@mkabhijit2) reported.@ACTFibernet : Abhijit from Bangalore. I had raised request for Plan upgrade on May 17. Despite many calls and getting assurances of escalation and it will be fixed within 24 hours 4-5 times, issue has not been resolved yet. This is really bad service off late.
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Ankit Mahala (@ankit17737) reported@ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644
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Adv AK (@adv_007) reported@ACTFibernet your service has joined the league of elite as your fibernet gets disconnected frequently. @JioCare may have improved but your service is pathetic.
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Manish Kanti (@ManishKanti1) reported@ACTFibernet I need to recharge my account, kindly help as I am facing issues.
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niranjan (@niranjanks91) reported@ACTFibernet Screw your service. Are you gonna compensate me for the loss of payment I had to incur? Your executive confirmed to resolve it by 9 PM. My whole day went by! Zero commitment. Such a pathetic service!
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Sridhar (@sridhar_gemini) reported@ACTFibernet I have opened a ticket (SR11080511178584) almost a week ago for shifting my connection. I have not received any call from your team, if there is no resolution please refund my money. Your customer care number doesn't work either, pathetic.
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Nothing (@Flowerlikeilla) reportedHey @ACTFibernet We are losing patience here, it’s more than a day and you people haven’t resolved the issue. This is pathetic service from you people. You have crossed the estimated service resolving time. I think it’s high time people stop using Act Internet services
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Ayush Songra (@ayush_songra) reported@ACTFibernet just a day after getting a new connection, it’s down and it has been 3 hours since. Zero accountability and boilerplate responses. Wouldn’t recommend anyone
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Nepal Madhireddy (@NepalMadhireddy) reported@srinikonduru @ACTFibernet True, ACT never takes customers seriously
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Heemen Nagar (@heemen_nagar) reported@ACTFibernet @ACT_Issues 2nd time linkdown problem in a week. Next month Renewal is due, if problem continue- decided not to renew.
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KISHORE_YADAV (@KISHOREYADAVB) reported@ACTFibernet From last week it’s really annoying, not able to get any work done because of this issue , please give me a proper update or resolution on this
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Kartik (@kartik9173) reported@ACTFibernet I know I only have created the ticket, The reason to bring issue here is to have a permanent solution, it's been almost 3-4. Not getting proper solution. Neither no Technical guy called and explaining the issue.
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WhySoSerious (@daburkaatel) reported@ACTFibernet After 12 hours i can’t track and check the ETR for the status. Can you tell me how we can interact with a human for this issue? I couldn’t find anything to connect with customer care that is also automated to create a ticket.
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Nalin (@Nalinbit1) reported@ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet Second time in 3 days. What kind of poor connection is this. Please refund my money
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Ashish (@ashshri) reported@ACTFibernet @FiberAct The worst internet service, the service is down for more than 24 hours, no response SR10280521077524
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sana (@sanakamra) reported@ACTFibernet you have an absolutely deplorable customer support. I raised a request to shift my connection and received no response for 2 days. After getting exhausted trying to get an update, I decided to forfeit the remaining two months on my plan and requested cancellation
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Alagesan M (@alagesanmano) reported@ACTFibernet There are two tickets one is related to technical the other one is related to billing. But when dialled it is automatically going to technical even though i dialled the billing team contact no. Technical team is telling to cancel their ticket to reach billing team