ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (25%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Coimbatore, Osmanabad, Mumbai, Chhindwāra, Bengaluru, Erode, Madurai, Kallakkurichchi, Kanpur, Delhi, Visakhapatnam, Trichūr, and Ahmedabad.

City	Problem Type	Report Time
Chennai	Internet	1 hour ago
Hyderabad	Phone	4 hours ago
Chennai	Internet	16 hours ago
Chennai	Internet	1 day ago
Hyderabad	Internet	1 day ago
Coimbatore	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mahesh_18🔱 (@UmaViraj) reported 6 minutes ago

  10 days. No resolution. Extremely disappointed with ACT Fibernet. Endless follow-ups, no action. Unacceptable. @ACTFibernetHYD @ACTFibernet

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 6 minutes ago

  @ACTFibernet Finally paused the services of @ACTFibernet temporarily by keeping it under safe custody; and then you start receiving calls from their support team, sir we will resolve all issues, keep it active; but then lessons should be thought the hard way

• 
  Nation1st (@UrsVz7) reported 8 minutes ago

  @ACTFibernet Zero updates, i don't have any expectations from you, by looking at ur service i felt pity on myself for choosing ACT, My ticket assigned to invisible person Banda Ganesh, raised connect request in ur app, no reply from him, that's level of service u providing.

• 
  प्रत्युष (@Pratyushhhhhhh) reported 8 minutes ago

  @ACTFibernet Please help me upgrade my plan to a Mesh Router setup. I am currently using a 500Mbps plan at 1199+Tax but when I try to upgrade to Mesh router the same price gets updated to 1299+Tax and has to be paid for 6 months in advance. Please call me for discussion

• 
  अभिन्न मिश्रा (@mishraabhinn) reported 8 minutes ago

  @ACTFibernet I have taken 200 mbps plann only 10 mbsps speed comes. Please fix

• 
  Nitin Machindra Rakh (@nitin1rakh) reported 10 minutes ago

  @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

• 
  Unfiltered Pahadi (@sidhePaHadseee) reported 11 minutes ago

  @ACT_Issues @ACTFibernet Continuous internet outages. This morning, the electricity department cut the internet cables. All service providers had to replace the wires. Your service is pathetic despite 100 calls, you still don’t have the time and manpower to resolve the issue.

• 
  Manish Sharma (@manntwts) reported 13 minutes ago

  @ACTFibernet It is not resolved. I am still facing this issue.

• 
  vishwajeet swain (@kartavya99) reported 15 minutes ago

  @ACTFibernet Ticket #SR10180772403854 has been pending since yesterday. I am working from home, and this issue is severely impacting my work. This is the 3rd internet outage in the last 4 days, and there has been no internet connectivity for the past 2 days. required help.

• 
  Rajapuram Dileep Reddy (@DileepReddyR2) reported 18 minutes ago

  @ACTFibernet We live in Uppal Bagayath area Uppal , Hyderabad. Since Yesterday we have been complaining about the internet issue .even after 24 hours, the problem is not resolved.worest service from Act

• 
  Rithin Sanjay (@rithinsanjay15) reported 22 minutes ago

  My internet is down for the past 20 hours and still no resolution or response from your end and my 1 day work is gone. @ACTFibernet

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 22 minutes ago

  @RamKottapalli @ACTFibernet Ghanta, my internet is not working since two days and these clowns are just sleeping at work. Don’t trust these duckers

• 
  ismail baumran (@ismailbinomer) reported 22 minutes ago

  @ACTFibernet This is not helpful at all no further info of why is it taking so much time in getting this issue resolved?

• 
  Manish Sharma (@manntwts) reported 34 minutes ago

  @ACTFibernet I have shared the Act account number privately Please check how many times i have raised the request and technicians are not able to fix it.

• 
  Rithin Sanjay (@rithinsanjay15) reported 40 minutes ago

  @ACTFibernet i am facing internet downtime from yesterday 5:30 but still no one has came to look. I didn’t get any call as well. I checked with the customer support and they said technician will call in 30 min around 1 o clock today but still no call came. SR10380793235454

• 
  Shivam Garg (@shivamg0902) reported 40 minutes ago

  @ACTFibernet I can see your prompt and swift action has taken around 5 days to resolve this Your commitment arises on the day of billing that's it You penalize the customer on late payment of bills/recharge, but what about you guys when it comes to delay in resolution

• 
  SYED SALMAN (@salmantheboxing) reported 41 minutes ago

  @ACTFibernet . It's day 2 and my new connection is still dead. No Wi-Fi name, configuration pending. Is this how you treat new customers? Fix this today or cancel my connection! SR10280744973474

• 
  ismail baumran (@ismailbinomer) reported 44 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved and No response from your support team. Will get resolved today or not?

• 
  imAkhil (@saiakhil_09) reported 48 minutes ago

  @ACTFibernetHYD @ACTFibernet Facing frequent internet outages with ACT Fibernet yet again. I've raised another ticket, but this has become a recurring problem. Other ISPs in my apartment are working fine, while ACT users continue to face repeated disruptions. Very pathetic

• 
  ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ ㅤ (@PyarSeMario) reported 48 minutes ago

  @ACTFibernet anyone’s there? It’s been more than 2 days and my internet is just not working. Aap logo ke yaha end of day deliverables dene ka scene nahi hai kya? Bas goli di aur nikal liye 🥹

• 
  ధనం-ఇంధనం! (@psseshank11) reported 50 minutes ago

  @ACTFibernet can you provide an update on the ticket SR10180709586464? My work is completely on-hold due to this. There was issue with other service providers as well but they have fixed it on priority,only act customers are facing issue in my area since yesterday #actfibernet

• 
  CHAITHANYA KUMAR (@chaithu1911) reported 50 minutes ago

  @ACTFibernet It is still not resolved. I am very frustrated with your service. Please process the refund. I don't want want to continue with ACT any further.

• 
  ik (@doomerpills) reported 51 minutes ago

  @TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action

• 
  Sachin Jain (@jainsachin1201) reported 52 minutes ago

  @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

• 
  Pranay Rupani (@pranayrupani) reported 56 minutes ago

  @ACTFibernet I did get a call at 10 pm, hopefully the issue will be resolved tomorrow

• 
  Jainesh Patel (@jaineshbp) reported 58 minutes ago

  @ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 1 hour ago

  @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

• 
  Kuldeep singh shekhawat (@Kuldeep51220124) reported 1 hour ago

  Dear ACT Team, My ACT Internet service has been cancelled. Please process my pending refund and share an update on the refund status. Thank you. @ACTFibernet

• 
  JP Subramaniam (@jayaprakashcs) reported 1 hour ago

  @ACTFibernet The internet has been down for the past two hours, and there has been no response to the ticket or from the local engineer.

• 
  Ktwodee (@ktwodee) reported 1 hour ago

  @ACTFibernet Is someone coming today to get the issue resolved ???