ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (64%)
• Wi-fi (28%)
• Total Blackout (7%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Chennai, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Chhindwāra	Total Blackout	28 minutes ago
Hyderabad	Internet	4 hours ago
Chennai	Wi-fi	14 hours ago
Chhindwāra	Wi-fi	16 hours ago
Bengaluru	Internet	17 hours ago
Hyderabad	Internet	20 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 3 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  Barath (@Barathsanthanam) reported 4 minutes ago

  @ACTFibernet Internet is not working. Raised SR10379848931134. Need internet ASAP. Kindly Check it.

• 
  Aswin (@Aswin657939) reported 7 minutes ago

  @ACTFibernet Aknowledged my billing waiver request but CLOSED the ticket without resolution. This is a clear case of unfair billing and negligence. Account ID: [101772674581] I will escalate this to TRAI and the National Consumer Helpline.#ACTFibernet #UnfairBilling #PoorService

• 
  Manjunath Gowda (@ManjuGowda1993) reported 8 minutes ago

  Extremely disappointed with @ACTFibernet service. The internet stops working properly every single weekend. Despite multiple complaints, there is no permanent solution. Kindly fix this connectivity issue immediately. @ACTFibernetHelp

• 
  yogesh sharma (@Yogesh_mr7) reported 12 minutes ago

  There is no internet from past 12 hours wtf is going on @ACTFibernet

• 
  Shubham Jalewa (@shubh_81) reported 14 minutes ago

  @ACTFibernet it has been 20 days my issue is not resolved. My router has been picked up but the refund for security not initiated. I have contacted customer support multiple times

• 
  Aswin (@Aswin657939) reported 14 minutes ago

  @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

• 
  Dhruv Singh (@tomardhruvsingh) reported 16 minutes ago

  @ACTFibernet Facing incorrect billing + sudden disconnection. My port was wrongly changed (Port 1 → Port 2), so ₹60/month discount not applied. Bill inflated (₹1973 vs ₹1763). Need urgent fix—exam tomorrow. Please resolve within 1 hour or I escalate to consumer forum.

• 
  Randeep Singh (@ramansaini) reported 17 minutes ago

  @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

• 
  Jupiter_Savior (@Jupiter_god_) reported 19 minutes ago

  If @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.

• 
  Mohit Dwarkani (@dwarkanimohit) reported 21 minutes ago

  @ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.

• 
  Praneeth V (@PraneethV12902) reported 26 minutes ago

  3 days without internet and zero resolution from @ACTFibernet India. Pathetic service and even worse response time. Fix this ASAP! @ACTFibernetHelp #ACTFibernet #ServiceDown Service no :SR10179796368604

• 
  Maikei Nganba (@PMaikei) reported 28 minutes ago

  @ACTFibernet no internet since last night… ticket raised but no details or technician called… kindly help

• 
  Aswin (@Aswin657939) reported 29 minutes ago

  @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended with a new bill, with due on April 10. Very unfair trade practice by act internet. Why false commits

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 29 minutes ago

  @ACTFibernet would you care to explain why did my 5g network decide to disappear out of thin air? Before an unexcused network outage and now this? Really? How much do you want to get rid of me? I dont want a network that i am forced to restart my router for 5g network everyday 🫠

• 
  MOHAMMED ASIF (@MOHAMMEDAS38745) reported 30 minutes ago

  @ACTFibernet , providing waste service and not even solving problems after many complaints... Regular disconnections , fed up with the service and customer support..

• 
  Kanwal Preet (@preetkanwal84) reported 30 minutes ago

  @ACTFibernet worst service is Jaipur. Defunct after sale service. Worst executive. What else can you ask for. Pathetic services at peak. @jagograhakjago @TRAI

• 
  Pradeep Swaroop (@swarnajothips) reported 41 minutes ago

  @ACTFibernet I want you to fix the problem today

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 42 minutes ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  Randeep Singh (@ramansaini) reported 46 minutes ago

  @ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.

• 
  thota sandeep (@Sandeep1Thota) reported 47 minutes ago

  @ACTFibernet Hi Team, As per your promise on last reply thread, today is going to end the 72 hours. I am hoping today my issue might going to resolve!. Let's see. This is just a gentle reminder to the team to check from your side on my issue. Thank you in advance.

• 
  Natarajan Venkat (@natarajanv88) reported 49 minutes ago

  @1in1400Million @ACTFibernet I paid 11k upfront for their service. Act will not refund the cost if I terminate the connection, as per one of their rep - Akash.

• 
  Naveen Janardhanan (@njana290380) reported 50 minutes ago

  Listing a plan on your app, make the customers to pay & then denying the very service is a pure scam. #actfibernetscam. Have told them clearly- either you provide what I paid for else refund the money. Don’t scam your own customers @ACTFibernet . Req amplification of this tweet

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 53 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  Chandru Anirudh (@ChandruAnirudh1) reported 54 minutes ago

  @ACTFibernet Still how long is needed for uh ppl u guys not replying in message nor mail worst service giving dummy reasons same dialogue who hired uh ppl can I get a call from ur senior manager escalate the issue and I need a call now

• 
  Harsha_vardhan.exr (@Harshav08181997) reported 56 minutes ago

  @ACTFibernet I will explain one thing clearly when the customer is taking ACT service you mentioned that is any issue will occur resolve by 24 hours, after facing the internet issue for 13 days still not resolved, you are saying patience is the matter.

• 
  Rudy 𐤊 (@Rudy14112222) reported 56 minutes ago

  @Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service

• 
  Ajay Arvind (@AjayArvind22898) reported 56 minutes ago

  @ACTFibernet Your Service request SR10379863510064

• 
  Explore The (@RajendraChim) reported 1 hour ago

  Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.

• 
  Praveen Subramani (@PraveenSub51203) reported 1 hour ago

  @ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work