ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (67%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Lucknow, Bengaluru, Chennai, Chhindwāra, Ahmedabad, East Delhi, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, and Vadodara.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 30 minutes ago |
|
Lucknow
|
Internet | 7 hours ago |
|
Bengaluru
|
Total Blackout | 14 hours ago |
|
Hyderabad
|
Wi-fi | 18 hours ago |
|
Hyderabad
|
Internet | 24 hours ago |
|
Chennai
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sidharth74 (@Sidharth_74) reported@ACTFibernet I got this message, which is false - "We regret to inform you that your ACT Fibernet service has been disconnected due to Leaving City." I am not leaving city, I got fed up with frequent disruptions in service. Further mail says Current Due Amount: 8488.92, due for what??
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Avi (@Keystone2Trade) reported@ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.
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bhaskara (@bhaskaranavulur) reportedHello @ACTFibernet How shameless can you be. I have paid 9k for my internet upgrade 1 month ago. Neither you have upgraded my connection not you refunded my amount. I am so fed up with your service. Have some shame and either refund or upgrade @ACTFibernet
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Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported@ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.
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kalim (@akhmxt) reportedHi @ACTFibernet - a friend of mine is facing issues with your service. You’ve suspended their account despite being a prepaid plain on the grounds that they’ve not paid any dues. Please dm me to escalate this further. TIA.
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Yuvaraja (@Yuvanames) reported@ACTFibernet How can ACT disconnect the internet of a customer with an active, fully paid plan and give that connection to someone else? Who authorized this? This is completely unacceptable and a misuse of customer service.
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Suresh Kumar H (@sureshkumarh90) reportedSince @Airtel_Presence seems unwilling to support existing customers, I’m looking to switch providers. @ACTFibernet and @JioFiber, if you can provide a reliable broadband connection and prompt customer support in my area, please reach out to me. I’m ready to make the switch.
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Ramarko Sengupta (@ramarkosg) reported@ACTFibernet I heard the same thing a couple of hours back when I was finally able to get through to one of your customer service execs. And was assured it would be restored by 9pm on "highest priority"
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Shrinivas Mhethre (@SMhethre) reported@ACTFibernet I have raised a ticket on 4th july till now nobody approached me. This is how it is and I frequently called customer care and every time they say have escalated. I believe you are not interested to improve customer experience in Hyderabad.
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Sachin Gogia (@runthusiast) reported@ACTFibernet Don’t reply like a bot and find a human who will do something to actually fix the issue.
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SS (@Sunshine_Soniya) reported@ACTFibernet But will you be able to resolve the issue by 1 pm today as mentioned in the app? It's been a day without the internet and you think only saying sorry will make things better? How am I suppose to work without the internet?
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𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reportedDear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet
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mamidimanikant (@mamidi09) reportedDisappointed with @ACTFibernet service today. Technician was unqualified and spoke very rudely. Requesting an experienced technician to resolve Ticket
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Susheel Siddamshetty (@susheelshetty) reported@ACTFibernetHYD @ACTFibernet Unacceptable service. SR10181161455084 remains unresolved 6 working days while your team keeps passing the issue between Prasad, Srinivas, Dhanunjay & others. Enough excuses. Stop the blame game, take ownership & complete action today.
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G. Sundarrajan (@SundarrajanG) reportedI am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !
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Yuvaraja (@Yuvanames) reported@ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription
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Rushikesh Bhagat (@rushibhagat) reportedExtremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet
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Chandramouli Nallambakkam (@CNallambakkam) reported@ACTFibernet I am calling your support number to make changes and it is asking me to register my mobile number. Do you have any human being who can pick up the damn phone? I don't want to register my mobile or install your app.
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Harry (@harrythemod) reportedwhy is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths
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Uday 😛 (@Saibrahmam5) reported@ACTFibernet anyone considering this. save yourself the frustration. Choose @Airtelxstream4 or @jio_fiber instead. Their service and customer support are far more reliable than this pathetic experience.
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Shahnur Siddique (@siddique725) reported@ACTFibernet I requested a new Wi-Fi/broadband connection two days ago, but it still hasn't been installed. This delay is very disappointing. What kind of service is this? Please install now or I will cancel it.
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Cha ran (@Charan54928379) reported@ACTFibernet When will my installation be complete. I had called one of your agents and they said i have give a callback to a number which is invalid from my registered mobile number. I need quick resolution.
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srikanth rompally (@srikanthro38805) reportedAct fibre will not take any responsibility for customer connect or any problem occurred if best suggestion don't take action fibre poor service @ACTFibernet @ACTFibernetHYD @sangareddy
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Trying to be a better man (@tchettia) reported@ACTFibernet My router coverage is not enough throughout the house. Please fix it.
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🐧 (@Loga_70) reported@Vaathiyaar_Offl @ACTFibernet Airtel best in customer service
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Vivek నాళ్ళ (@NallaVivek) reported@ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra
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Irshad (@irshu2) reported@ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.
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Sandeep Reddy Patlolla (SR) (@Sandeep27177978) reported@ACTFibernet Why did I get the promise from your customer care executive saying installation will be done on same day or the next day
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Mohammad suleman (@Mohammadsu19391) reported@chennaiactfiber @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!
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Akhil Kumar (@Akhil_nakka_) reported@ACTFibernet my account got disconnected due to the plan expiry I want to reconnect my plan but there is a due amount for 25days where my internet hasn't worked on for 15days in that 25days but you guys charged for 25days, help me out in this