ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (2%)
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Phone (1%)
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TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Karthik (கார்த்திக்)
(@karthik_bk64) reported
@ACTFibernet I have been ur customer for many years now. My MIL wanted internet and I approached ur sales person. Gave docs n 4000 advance and later came to know some issues with apartmnt office. Yet to get the refund. This is really bad. My ACT A/C# 103014599056
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Vijay J V
(@vj_viji) reported
@ACTFibernet @ACTFibernet you did it again!! What consistency in not giving reliable service... Hats off to you guys!! Just after 2 days I've lost internet connection and unable to WORK.!! Brilliant job @ACTFibernet. I am fed up with this and raising complaints.
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**** Deb
(@AnalDeb2) reported
@ACTFibernet This is very Bad service even after taking money connection is not working properly and plan is not activated. Engineer Name - Nuthan R Location - Bangalore. Kindly help and take action since my connection is not working
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santoshchauhan
(@santoshchauhan0) reported
@ACTFibernet @ACTFibernetHYD what’s going on at ur end . It’s 5 days I m completing u ppl bt nt giving any resolutions Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 12/2(MM/DD) 16:00 to 19:30. Sorry for the inconvenience. Team ACT
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AMRITENDRA SARGAM
(@DEVILSARGAM) reported
@ActfiberC @ACTFibernet very poor services. I was assured of comPletion by 11am 1st of dec. Yet it wasn't done. I was assured for 2nd of dec which is today by 11 am. Yet nothing has been done. I guarentee its pathetic on part of @ACTFibernet amd the employees they have in lucknow
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TARUN BAFNA
(@TarunBafna5555) reported
@ACTFibernet We have filed 100s of complaint for frequent disconnection. but always the same problem occurs and speed is also not as per the commitment. its like people are getting fooled. Check our how many complaint raised from ID 103427483941. We are paying for 1 whole year.
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Ankur Koul
(@Ankur__Koul) reported
@ACTFibernet @ACTFibernetHYD - I am active customer of ACT and shifted my home to a different blck in the same society. There is a 8 port switch and is full and ACT is denying more connections not upgrading the switch ? Can you please tell me wat is d solution or should i switch?
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Shri
(@Nivazshri) reported
@ACTFibernet i would like to know. Is there any limit for the "non usage" service or can we use unlimited times. Could any one clarify on that please.
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Buzz
(@Buzz267Buzz) reported
@ACTFibernet Madurai, It took long, but the routing issue seems to be fixed. Getting good ping since a week. Writing this because I raised the issue in Twitter earlier. Thanks.
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Prince Praveen
(@PrinceP81302468) reported
@ACTFibernet Guys don't use act fiber I was placed shifting compliant on 20th November 11 days completed still my compliant did solved worst Act service even i'm informing to call center They also Taking Lite today 2nd December still they are not informing about shifting details
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Vamsi krishna
(@Vamsiraja95) reported
@ACTFibernet Hell with your service it's 4 days and no one has resolved by issue and Thay simply inform me if you don't need you a remove it and we can raise a complaint for that....
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Vijay J V
(@vj_viji) reported
@ACTFibernet @ACTFibernet Do you bother to respond at least and look into the issue!! #bandBajaateRaho @TRAI please help
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Prince
(@phynoeix) reported
@ACTFibernet what kind of a stupid org are you? My connection was deactivated and now when i return you people say i used internet for 21 days in nov when my acc was suspended on 10th itself… when i ask for a manager the call gets dropped on my face #ACTfail
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Gaurav Verma
(@Gaurav_V06) reported
.@ACTFibernet, its been more than 14 hours I raised SR to fix internet connection, yet didn’t get it fixed or any response from you. This is a really bad service example. The frequency of getting this issue is annoying..it affects my office. If it cant fix quickly, let me know.
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Dr.Omkar
(@DrOmkar5) reported
@ACTFibernet called twice to your customer Care. Not able to solve my billing problem. Installation money + charges paid for 3 months. Bill came this month. Not even 3 months completed. Installation date 07-09-2021. Plz help
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Urs@rjun
(@UrsArjun29) reported
from
Medchal Malkajgiri, Telangana
Dear @ACTFibernet your customer service is pathetic. No one knows what they are talking. I am facing connectivity issues since yesterday morning. No one is helping on that can you do something?
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santoshchauhan
(@santoshchauhan0) reported
@ACTFibernet @ACTFibernetHYD whn out net coming hw can u close ticket . Dear Customer, Your ticket no SR10163604745555 is closed. To REOPEN ticket Reply N to 9632711600. Plz lookinto this r else going to sue u ppl in court
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Vamsi krishna
(@Vamsiraja95) reported
@ACTFibernet It's 4 th day still no response and no call back on the issue, I'm im going to raise a complaint in consumer forum. Being a advocate I know how to teach a lesson to you...get ready.i have all call recording will see your end
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Buzz
(@Buzz267Buzz) reported
@ACTFibernet FIX MADURAI PINGS. getting over 30ms to Chennai again. Such terrible service.
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Aditya Bajpai
(@Adt775) reported
Hi @ACTFibernet I am not getting any response from your customer care team regarding my security amount refund. I am following up from a month. Account No : 119553717892
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Chandan Prasad
(@chandanprasad2) reported
@ACTFibernet Thank You for Swift response. I am making your customers executive under stand the issue but they are telling me to pay and call is getting disconnected in the mid, the executive are neither calling me back
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Maverick virtuoso
(@ahmez19) reported
@ACTFibernet one of the worst service when it comes to customer support and resolving issues. They don't even revert back with update for your issue. Not even a single call.
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shalini chauhan
(@shalinishalz) reported
@ACTFibernet @ACTFibernetHYD what is wrong with your service ? Every week we have to raise the complaint. And we get same answer its been two month thn connectivity issues in this area ... 2 months are nt enough for u guys to correct it?
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Raj Kon
(@RajKon8) reported
@ACTFibernet I've received a call on 31nov from support team and confirmed that the account will be disconnected by 1st Dec 21, which did not happen and again on top I'm receiving messages to do the payment for Dec21. Need resolution on both issues at the earliest.
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I am Indian05
(@Indian27111989) reported
@ACTFibernet Super still no one responded pls cancel my connection and give back my amount
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Vinita
(@meditatingmuse) reported
@ACTFibernet it’s so difficult to even put a complaint on your app as ACT connection doesn’t work! ACT Fibernet Ticket no: SR11063611905894 has been registered. Our team will ensure fastest resolution.. I have 2 connections haven’t been working well at all
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Deepak Soni
(@DeepakS31457196) reported
@ACTFibernet pathetic services. Cheap customer service. I tried to connect with them 1000 times regarding my refund but they always advised that team will contact regarding. But it’s been around 30days no response received. @ActfiberC
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Mohd Abdul Azeem
(@hash2fi) reported
@ACTFibernet How poor service are you providing now a days, after every 2 or 3 days internet is disconnecting even after complaining there is no resolution.
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Chanchal Kumar 🇮🇳
(@iamchv) reported
Hlo @ACTFibernet Now my net package is ACT silver I want to convert it in ACT bronze Want should I do?? Please help.
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Ajay
(@sizzler_ajay) reported
@ACTFibernet Ive recieved my act net bill for last month however as I mentioned earlier on my tweet abt the act net it was not working for the entire last month If the net was not working and I was not able to use it y should I pay the bil Plz get in touch wit me am not k 2 pay