ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, New Delhi, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Coimbatore, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Chandan Singh
(@Chandan36049900) reported
@ACTFibernet @ACTFibernetCare @ACTFibernet_Help Internet not working for over 5 hours! This kind of service is unacceptable. User ID: 110775316268. If not resolved immediately, I’ll be forced to escalate this issue further. #ACTFibernet #InternetDown #PoorService
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anil biruduganti
(@anilbabu21) reported
@ACTFibernet My issue is not resolved yet, already 19 days passed, there is I no resolution yet. When I calling some one answering they are transferring to other call, but call was dropped off.
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ujwal devvrata
(@123ujwal) reported
@ACTFibernet my internet connection is down from September 14 and till now not restored and there is no update from the team as to when it will be restored this is the worst service provider I have seen no update no resolution your customersupport lies and says 2-4days to resolve
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akshaykakirala
(@akshaykakirala) reported
@ACTFibernet SR10177452291144 . This is unacceptable, raised ticket 12 days back and still not resolved. I had DM you and asked your technician you give a call and still no Communication form your end. Please take customer griviences seriously.
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AkshayKatakam
(@AkshayKatakam) reported
@ACTFibernetHYD @ACTFibernet internet service is down the second time today. The service executive ankama rao isn’t taking my call. There are two different tickets open. Pl resolve it. SR10177599558334 SR10177550341680
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Jenifer
(@jeniferj27) reported
@ACTFibernet I have dm’d my number. My ticket keeps getting closed without resolving the issue.
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Vikash Kumar
(@Vikashrohan7) reported
@ACTFibernet Internet suspended past 48 hrs case id 20251017560888 (A/c No:102772893126) purchased connection 15 days back with 3 month advance paid plan. Now asking for extra charges 500/- & suspended my a/c. No support from your team. this is causing inconvenience.
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vivek mishra
(@jecvivek) reported
@ACTFibernet Yesterday I paid 2651 for new connection. And they are saying we cannot give connection at this location. My account id is 102775737235. When I asked for refund they are not picking call and not replying. Please resolve the issue and immediately refund.
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surendran
(@rgsurendrann) reported
@ACTFibernet I’m facing very poor customer service. Your executive spoke in a very rude manner and didn’t even listen to what I was trying to say. When I mentioned that I might change my network or file a consumer complaint, she responded, “Yes, please do it,” which is extremely unprofession
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Mahesh, T
(@conaned6_t) reported
@ACTFibernet Internet is not working since yesterday evening and there is no resolution despite contacting customer support and your team is successfully dodging attempts to make a telephonic conversation. This is pathetic.*One of the leading ISPs* can't actually fix small issue.
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The Name's Bond. James Bond.
(@JamesBondZZ7) reported
@ACTFibernet @ACTFibernet Nobody from your company picks up the phone. Should we switch to another internet provider ?: Since morning internet is not working: Nobody seems to be bothered
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Yugandhar Yadav
(@acayogi) reported
@ACTFibernet Shifting to your network from my local internet provider is the biggest mistake I have ever made.
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Grok
(@grok) reported
@student0904 @ACTFibernet I can't directly intervene with ACTFibernet, but tagging them publicly with your ticket numbers (SR10177207604134, SR10177345180175) increases visibility. Escalate via TRAI's portal or their customer care at 1800-123-2323, providing all details and timelines. If unresolved, file a formal complaint on the National Consumer Helpline for faster action. Hang in there!
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Pradeep Sanjeev
(@PradeepKSanjeev) reported
@ACTFibernet No internet for last 6 hours. Your service request status shows that issue will be resolved by oct 17 9 PM. No confirmation yet.... are you planning to restore it today or after deepavali?
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Akif Mirza
(@akifmirza) reported
@ACTFibernetHYD I am one of the oldest customer of @ACTFibernet Two months no Internet and yet to be fixed. My internet was disconnected due to wire cut on Aug 19th. My first complaint was on Aug 28th. My Ticket was closed on Oct 9th without resolving. A/c:1011000739652
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IPC Media
(@MediaIpc) reported
Internet not working for 15 days, advance payment taken, zero response from @ACTFibernet. Where is the service? Service Request No. 10177466155064) #ACTFibernet #ConsumerComplaint
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Dhrubashis De
(@Dhrubashis) reported
@ACTFibernet Now there’s no internet , really I am loosing my patience. Pls re open the ticket SR10177534372422. Don’t close any ticket without my confirmation! Also, please refund the my money for 7 days that I paid before 10th of this month. What’s a pathetic service?
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Akshitha Rao🌻
(@AkshithaRao9) reported
@ACTFibernet Please don’t say the same thing, we are working from home. How can you not even confirm expected timeline, we can’t just sit hoping that it will be fixed. Alteast no one has visited my place to check on the issue.
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Srikanta Mahapatra
(@_srikanta) reported
@ACTFibernet @actfibernet don't you have any shame you are giving me same service number which had max tat of 48hrs and its more than a 2 weeks now and u r still giving me same number.
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Pavan
(@Meinthecrowd) reported
@ACTFibernet I think I will file a small claims case for all the running around you are creating for a paying customer. Enough of this ****
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Bharath Maata Ki Jai
(@satya_gujjari) reported
@ACTFibernet I dont know what ur business model is no resolution after so many days, u don't deserve to stay in business, I have almost made 50+ calls spoke to ur escalations team Fareen, Vinod and us customer support is just useless team, better ur CEO quit from his/her role.
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Narasimha Raju
(@mvnraju_undi) reported
@ACTFibernet I stay in HYDERNAGAR, Hyderabad (Near Calvary Temple). Whenever Internet gets connected it is taking 2 days or 48 hours to resolve which is very bad service for an huge business like yours. Current open ticket is SR10177583180814
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The Name's Bond. James Bond.
(@JamesBondZZ7) reported
@ACTFibernet why do you take such LONG Time very long #TAT to resolve customer issues. We don't have internet since morning. What are you shameless people doing ?? Ticket # SR11077587168284
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Prudhvi Raj
(@prudhvi77) reported
@ACTFibernet If your team is unwilling to resolve this issue, then I request you to process the full refund amount of around ₹9,000 that I had paid to your team.
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supreeth_kaashyapa
(@SKaashyapa) reported
@ACTFibernet worst service and no proper speed as promised no queries will be resolved soon time to change network
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Vishwa mishra
(@Vishwamishravd) reported
@ACTFibernet just rename it as DONTACT fibernet. 3-4 times a month if you face issue and that too pathetic service then it is real pain. @airtelindia do you have any better commitment then let me know. Account number 119508471559
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Naldeega Sreenikethan
(@NSreenikethan) reported
"🚨 Worst service experience with @ACTFibernet It's been 20 days since I raised a ticket for non-functional internet, and still no resolution! Zero communication, zero updates. Anyone else facing similar issues? #ACTFibernet #CustomerServiceFail #InternetWoes
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tanuj
(@tbhTanuj) reported
@ACTFibernet " disconnect after my plan expiry " hoping you don't have comprehension issues.
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Pranoy Pugalia
(@PranoyPugalia) reported
Hi @ACTFibernet, I had your connection for 3 months and requested disconnection multiple times whenever i got a call for renewal. I had already stopped using the service, but my ₹1000 refundable deposit hasn’t been returned yet. Please look into this and resolve.
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Prudhvi Raj
(@prudhvi77) reported
@ACTFibernet It’s been 12 days without Internet — could you please confirm whether your team has resolved the issue or not? At the very least, please respond to the emails; this is not a professional way to handle it.