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ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

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If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 62% Internet (62%)
  • 26% Wi-fi (26%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Hyderabad, Chhindwāra, Coimbatore, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.

CityProblem TypeReport Time
Bengaluru Internet 18 hours ago
Chennai Internet 2 days ago
Hyderabad Internet 2 days ago
Bengaluru Wi-fi 2 days ago
Bengaluru Internet 2 days ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • kashipboyina
    kashipboyina (@kashipboyina) reported

    @ACTFibernet It has been almost 4 days, and the issue is still pending. We have checked your app, but there is no update available. I have also tried contacting your technician several times, but no one has answered the calls. This is not the right way to handle customer concern...

  • KISHOREYADAVB
    KISHORE_YADAV (@KISHOREYADAVB) reported

    @ACTFibernet Hi @ACTFibernet THE ISSUE STILL PERSISTS, this is really getting bad and unprofessional, I have again raised a complaint SR10280553536344, I would really appreciate in fixing this issue

  • helperindeed
    Indian🇮🇳 (@helperindeed) reported

    @ACTFibernet This Tuesday you had internet cut issue now you repeated this Sunday. What's going on?

  • azimmulla
    Ajim Mulla (@azimmulla) reported

    @ACTFibernet Please don’t just regret, act also No one had contacted me for solutions for the broken internet Ur response is on closer of connection only

  • Flowerlikeilla
    Nothing (@Flowerlikeilla) reported

    Hey @ACTFibernet We are losing patience here, it’s more than a day and you people haven’t resolved the issue. This is pathetic service from you people. You have crossed the estimated service resolving time. I think it’s high time people stop using Act Internet services

  • Gokusux
    Raghava (@Gokusux) reported

    @ACTFibernet Yeah, im brained enough to check the ETR and travk the ticket in the app. My concern is to fix it asap as i have a load of work.

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    @ACTFibernet I really frustrated that still the issue has not been solved, however I got a mail that complaint closed.. Modem is blinking green light but no internet connection yet. We are trying to reach your technicians, nobody picking the phone.. Total waste of money and time #PoorService

  • YashSsm
    yashwant singh (@YashSsm) reported

    @ACTFibernet @TRAI , I have filed a complaint against Actfibernet I am also not seeing any progress on this docket number #9413046.

  • TusharAgar4860
    Tushar Agarwal (@TusharAgar4860) reported

    @ACTFibernet Second time in 3 days. What kind of poor connection is this. Please refund my money

  • suRenDarRiad
    सुरेंदर रियाड 🆇 (@suRenDarRiad) reported

    @ACTFibernet I want to shift my WiFi, but I am being asked to pay ₹707. The new location is not far; I am just moving it across the road. Airtel Fiber is offering me the same thing for free. I don't want your WiFi anymore. Please come and take your device back. I can get a new @airtelindia connection for ₹1500 for 3 months. Very disappointed with this service.

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet SR10280515875104 - no one has called us so far. We are WFH. How long to resolve the issue? Why does a small 15min rain disrupt your service when a tier-two city with @airtelindia wifi doesn’t get affected even after heavy rains

  • rajuchinna300
    raju (@rajuchinna300) reported

    @ACTFibernetHYD, @ACTFibernet hello, is this a network really, it's been 5 days without having a network, raised issues of no internet, no one contacted for resolution and still suffering. SR10180446074274, no one attended the issue. Can we raise this issue at @consumerforum_.

  • vicky2ooo
    Vi (@vicky2ooo) reported

    @ACTFibernet Issue resolved. Please close it.

  • Gokusux
    Raghava (@Gokusux) reported

    @ACTFibernet Hey, its been 4 hrs, no resolution so far, really feel like changing internet coz of these delays. Very bad experience Ticket : SR10280508822924

  • ruchithakur03
    Ruchi Thakur (@ruchithakur03) reported

    @ACTFibernet Internet has not been working since Friday and there has been no resolution from your end. What bad service!

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet ACT Fibernet, Please disconnect my connection and refund the remaining balance amount. A technician visited now and said the issue will be fixed tomorrow. Too many false assurances and delays. This is unacceptable.Please proceed with disconnection immediately.

  • i_am_not_aakash
    Sky (@i_am_not_aakash) reported

    @ACTFibernet @ACTFibernetHYD I needed my connection to get shifted, no response for days and days. Now I want my connection and subscription removed. No response. What a stupid interface you have. No customer care number on the app to help also.

  • Prakydotin
    PrakyDOTin (@Prakydotin) reported

    @ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n

  • shyamtutu
    shyam Sundar (@shyamtutu) reported

    @ACTFibernet Not able to login to the app through registered mobile number. Internet is down from the noon. Is act network hacked? Raised the complaint but no one attended yet. What's the reason?

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet There has been no update on the issue till now, no one has come to my place to check what is happening ?

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet Why is my ticket SR10280504805054 showing closed on ACT Fibernet App? Such a pathetic service from you end. Never seen such horrible service from ACT Fibernet. My entire weekend is screwed because of you guys.

  • AdityaKrishAK94
    Aditya Krishna(AK) (@AdityaKrishAK94) reported

    @ACTFibernet taking 24 hrs to resolve an issue? Why so long

  • KISHOREYADAVB
    KISHORE_YADAV (@KISHOREYADAVB) reported

    @ACTFibernet From last week it’s really annoying, not able to get any work done because of this issue , please give me a proper update or resolution on this

  • akshagr27
    Akash Agrawal (@akshagr27) reported

    Hello @ACTFibernet @FiberAct I had requested for a connection shift in bangalore. It has been more than 8 days. No update from ACT. The guy who was about to shift is not picking up the call. Customer support gives a new deadline every time you call. It is frustrating, bad service

  • Benlita_Pinto
    Benlita Pinto™ (@Benlita_Pinto) reported

    . @ACTFibernet your team did 'maintenance' yesterday & completely broke my internet. Router WAN IP is 0.0.0.0. Regular customer care is useless anyway. Fix this immediately! Every time you do your stupid maintenance, your employees mess up & leave me with no Internet for a day!

  • bruce_not_wayne
    Vineet Chhabra (@bruce_not_wayne) reported

    @ACTFibernet hello Pls disconnect the connection, ticket SR10280485792024, take Router back and issue the refund Thanks

  • GovardhanaCH
    Govardhana Chittepu (@GovardhanaCH) reported

    @ACTFibernet @ACTFibernetHYD what kind of service is this? Every month 2-3 days, I loose Internet connection because of your incapability, but you charge for all days including non functioning days. I have raised ticket SR10180535330154,still no one attended. Bad customer service

  • sulabhpuri
    Sulabh Puri (@sulabhpuri) reported

    Dear @ACTFibernet your internet has become rank bad. Last 3 months have been terrible. Numerous complaints raised. No respite. It keeps getting disconnected. Worst is after restarting router your internet takes 15 mins to connect. Dear @JioCare please tel me how can I move to you

  • AbhilashRPillai
    Abhilash Pillai (@AbhilashRPillai) reported

    @ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService

  • Miru6695
    Mrinal Pandey (@Miru6695) reported

    @ACTFibernet Hi @ACTFibernet it is working now but pls explain to me how will I be able to work if I have night shifts on 1st sometime. How do postpaid bills get generated without interrupting service? I understand not being able to login but why service will not be available, I want to know