ACT Outage

@ACTFibernet You are doing a great job. Despite all the traffic, you are handling it very well. The internet is pretty consistent. Yesterday the internet was down but today it was fixed. Honestly I expected you will be taking much more time to fix it. Good work guys!

@ACTFibernet I want to upgrade my plan My act app is asking me to call customer service but today I'm not finding way to talk to customer service. Fix this sooner Acc no:- 101002352546

@ACTFibernet I need to upgrade my plan on act gold. Account ID : 119341215038 Unable to do it from app, as there is no option for it. Plz help

@ACTFibernet Horrible service provider my first time experience has been a nightmare my refund for my wifi connection has not yet been initiated even calling the customer helpline 3-4 times and now I can't even contact your customer care on call

@ACTFibernet Please resolve my account name change request. I am unable to renew my account because of this issue.

@ACTFibernet @ACTFibernet My issue is still not resolved (it's been 2 weeks) and I am facing a lot of problems. Kindly assist.

Sorry @ACTFibernet your service is not as great as claimed, its good thats all. I sent a mail last Sunday, yet to get a response for the email.

@ACTFibernet My internet connection installation is pending since last one week. my application no is 110372885675 Am facing monetary loss of150 rs everyday .please install the broadband on urgent basis @DoT_India please kindly help. #ACTFibernet #poorservice #badcustomerservice

@airtelindia Such poor bandwith on account number 11697894 in these times and no way to get to help line. Once I call to cancel connection there will be so many calls. Do something now when I need it. @ACTFibernet @reliancejio are the saviors who will survive with me

Dear @ACTFibernet I will fail in my duty if I don’t acknowledge your team’s efforts in resolving my net outage. A big thanks to your technician who attended the problem today morning. Please convey my appreciation to him and Mr.Shamsheer too.

@ACTFibernet I'm trying to reach CX service team to upgrade my package.. No luck.. Plz help me out.. Thanks!

@ACTFibernet I have an issue with one of your agents and they donot even respond to the calls. Please reach me ASAP as I have my money stuck with you and I don't have a network.

@ACTFibernet @PMOIndia @ACTFibernet Hi team on 20th march 2020 I have talked to your service provider for the broadband service and they took my all details and the payment on same day. And they promise to me that they will provide me the service with in 2 days. But still I didn't get that.

@ACTFibernet Hi team on 20th march 2020 I have talked to your service provider for the broadband service and they took my all details and the payment on same day. And they promise to me that they will provide me the service with in 2 days. But still I didn't get that.

@ACTFibernet I submit a request to new connection for my home on 28 the this month but still there is no technicians came to me. Pls help us..

@ACTFibernet Still No response.. #ACTFibernet #WorkFromHome #internet #customer #service

@ACTFibernet After asking for payment and making promises to install you guys switch off your phone's and when pick up you give new requirement to pay for next 3 months in Advance. - Poor service in Lucknow

@ACTFibernet Poor customer services in Lucknow -sorry to mention that

@MohitSa84890438 @vinayk_415 @ACTFibernet Having said that five different people offered a call back and no one returned a call back.. For that matter ACT tweeter account also offered a call back. Nothing heard.. I am gald that i am considering to cancel.. THINK TWICE IF U CONSIDERING ACT

@MohitSa84890438 @vinayk_415 @ACTFibernet Well have tried to reach them.. Trust me when I say this... I have Neve seen any customer service like @ACTFibernet ..the by far the worse service that you will ever find... They have no clue what they are talking about.. All that they say is "escalation team is working"

Facing the same issue since yesterday! @ACTFibernet . Not able to connect and they close the ticket without resolving. Regretting my decision to switch to ACT now ! Ticket: # SR10237761286602 #CovidIndia2019 #WorkFromHome

@ACTFibernet Hi Team Today my internet is not working and customer care number is unreachable so please resolve my issue as soon as possible.

@ACTFibernet your customer car number always busy. I am trying 3days, still it is busy. please give a live and working number

@ACTFibernet Facing Problem in New Connection. Your Executive is not even replying

@ACTFibernet How do we reach out to ACT. I am having some serious connectivity problem here in this lockdown.

@ACTFibernet @ACTFibernet Its frustrating to keep chasing you guys to fix the open issue. Empty promises about fixing the issue in 24 hours. This is Day 3. SR10237716179142. #notagain #feelthedisadvantage

@ACTFibernet @ACTFibernet Its frustrating to keep chasing you guys to fix the open issue. Empty promises about fixing the issue in 24 hours. This is Day 3. SR10237716179142. #notagain #feelthedisadvantage

@ACTFibernet Please help in getting it fixed. Taking too much time. 3 days gone now and still not resolved. I believe passes are being given to internet provider staff in Bangalore so please send someone.

@ACTFibernet @ACTFibernetHYD extremely poor internet speed..less than 10 Mbps #ACTFibernet

@ACTFibernet Unhappy with the service. Unable to contact customer care. User ID: 103016399190 Registered No : 7358328826

@ACTFibernet Thanks! I’ve sent details in private message. But when I spoke to customer care they told it will take 2 weeks for new connections.

@ACTFibernet @reliancejio pls contact me because literally fed up with @Airtel_Presence @airtelindia broadband services and would surely switch to any one network within act or jio which gives better service den Airtel dm me with better plans . Tyia

@ACTFibernet your network is failing badly. Please look into it and make it stable

@ACTFibernet Yes the issue has been resolved.

@ACTFibernet Ohh boy, I am rest assured because if this thing isn't going to get fix in some day as soon as this prepaid gets over I am going to switch internet provider for sure because I believed and bought the connection recently and now at the time of need no service, pretty disappointing

@HathwayBrdband No call or progress from @HathwayBrdband rather sending automated messages despite leverages provided to this sector. It’s how you treat your customers in these times that comes back to you. Lost atleast 70 customer from my community. @ACTFibernet & @youbroadband are working...

@ACTFibernet This is the most irresponsible isp i have ever seen. During lockdown situation when everyone needs the internet their services are down fibrecut issue they call it and this happens every damm week please save your time and money don't go for act Reg no. - 9760606524

@ACTFibernet Unfortunately that is of little comfort. What will actually help is, if you can tell me when you will give the connection

@AyushSultania_ @ACTFibernet Act has worst customer care. And given this lockdown they are pathetic now. Try lodging online complaint.

@ACTFibernet has the most pathetic support. I have been trying to relocate my connection for the last 4 days!! No help after multiple calls to support center, emails to support as well as nodal officer. Consistently keeping the top record of worst support!!!

@ACTFibernet My internet is not working since last 1 week. There is no way to reach you. Please help and resolve the issue. It is very difficult to work from home. My work is getting impacted. Please help as soon as possible .

@ACTFibernet Thanks for your assistance , I can confirm the issue is resolved day before yesterday only. Just a feedback try to improvise your support to avoid such bad experiences. Thanks !!

@ACTFibernet hello. I live in Hyderabad and my internet isn't working since yesterday. I opened a ticket but I don't think anyone is going to come to resolve the problem. Look into this!

@ACTFibernet Inspite of govt declaring internet’s service providers to be operational during lockdowns, act isn’t responding and we are facing hard time working from home ! We have recharged and yet no internet signal yet.

@ACTFibernet Hi @ACTFibernet will you please look into complaints lodged by this account 110154865518 I have paid my bills, yet I am not getting proper services. Tried your customer care but no relief...

@ACTFibernet  A/cNo 119377631515 payment done No one is coming for connection. Tell me deadline or cancel the request.

@ACTFibernet My internet is down for past two days. I logged a case and 24 hour resolution window was given to me. I kept on calling and following up.There is no update from your end.I am working from home. It is impacting my work. Also there is false hope given by your employees

@ACTFibernet Maybe that's why my internet is down for 2 days and there is no response from your team. The number doesn't work. I kept on sending mail no response. I hope you understand the crusiality here. I am working from home and my internet is down for past two days.

@ACTFibernet I am not able to access Internet from last 3 days. Here is my service request number- SR10237734516552 which has raised on 29th March. Can you please check the issue and resolve immediately.

@ACTFibernet Technician came yesterday, saw the issue but without giving any solution he left. Then stopped recieving my call also. While day I was with no internet. Missed two important meetings 😡😡

@ACTFibernet Day-6 Still no resolution!! Like daily morning till 11:00 AM internet automatically start working then after that whole day no internet!! This is really disgusting!! 😡😡 Two complains are still open.

So pathetic when you are expecting the fix within SLA however didn’t get any response for the same after waiting for whole day. SR10237746695882 raised early morning yesterday and has affected my whole days work #ACTFibernet . Still waiting🙄

@ACTFibernet you did it again. My case was closed again without resolution.

@ACTFibernet @VijayChaitany18 Lucky bro, i am waiting for last 20 days. Worst service provider. They are taking advantage of current situation

@ACTFibernet @Kumar_mkdn They will never respond. I am waiting for last 20 days. They took 4k and went away

@ACTFibernet I have taken new connection and waiting since 10 days if thier is any issue i can understand its 8 port box in my building in that one connection is thier and to put this iam calling daily after paying 4180 rs worst worst beam.3 class brand and service man( yaseen)

@ACTFibernet Worst customer service, they are just here to woo more people into the game of fraud. I have been waiting since 11-12 days and no action has been taken, noone even bothers to inform whether it will be installed or not! @ACTFibernet please wake up and read the comments of people.

@ACTFibernet shared pic of the same via whatsapp then he accepted to give connection waited for almost 8 days today when have made a call to him he was very rude and asking to wait whenever required will provide connection was reply we got from him very much dissatisfied with act fiber during

@ACTFibernet My internet connection installation is pending since last one week. my application no is 110372885675 Am facing monetary loss of150 rs everyday .please install the broadband on urgent basis @DoT_India please kindly help. #ACTFibernet #poorservice #badcustomerservice

@ACTFibernet Am facing monetary loss of rs 100 daily due to no proper internet connectivity. Half of the wiring is done and the rest half is pending since past 10 days. please look into the matter urgently and provide us with the solution .