ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (28%)
• Total Blackout (7%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Hyderabad, Coimbatore, Chhindwāra, Chennai, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Bengaluru	Internet	6 hours ago
Hyderabad	Internet	7 hours ago
Hyderabad	Internet	21 hours ago
Bengaluru	Internet	1 day ago
Coimbatore	Internet	1 day ago
Bengaluru	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manjunath Gowda (@ManjuGowda1993) reported 2 minutes ago

  Extremely disappointed with @ACTFibernet service. The internet stops working properly every single weekend. Despite multiple complaints, there is no permanent solution. Kindly fix this connectivity issue immediately. @ACTFibernetHelp

• 
  Neeraj Verma (@NeerajV70007257) reported 3 minutes ago

  @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

• 
  Senthil (@Tech_Senthil) reported 5 minutes ago

  @ACTFibernet Thanks. The issue was explained as loose contact in the DB box- for the nth time. Small issue causes frequent outages.

• 
  yogesh sharma (@Yogesh_mr7) reported 6 minutes ago

  There is no internet from past 12 hours wtf is going on @ACTFibernet

• 
  Nirmal Jain (@nkbuniq) reported 8 minutes ago

  @ACTFibernet “Ticket closed without resolution, prepaid user losing days. No option to raise new request. Egmore Chennai. Need urgent fix.”

• 
  S. M. Sambasivam (@SMSambasivam1) reported 8 minutes ago

  After getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet

• 
  Raj (@mrajbharat) reported 13 minutes ago

  @ACTFibernet Team, I had a conversation with your support rep. today at 12.50 p.m IST and the answers were completely irrelevant and irresponsible. Request to investigate and take appropriate action. Thank you.

• 
  Randeep Singh (@ramansaini) reported 13 minutes ago

  @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

• 
  Rahul Agarwal (@rahul610) reported 14 minutes ago

  @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

• 
  Ser Humano (@noorussaleheen) reported 17 minutes ago

  @ACTFibernet Your Service request SR10179750318014 is expected to be resolved by 14-Apr between 07:30 to 09:00AM NO CALL, NO RESOLUTION YET. IF UNABLE TO SERVE THE CUSTOMER, PLEASE DISCONTINUE THE SERVICE AND REFUND THE AMOUNT.

• 
  Neeraj Verma (@NeerajV70007257) reported 19 minutes ago

  @ACTFibernet @ACTFibernet Connection is now working, but billing issue is still not resolved and no one has contacted me. Why am I being charged incorrect amount? Please correct the bill and arrange a callback urgently. Ticket ID: SR11079916754264 Mob: 9910922475

• 
  Explore The (@RajendraChim) reported 22 minutes ago

  @jagograhakjago @ACTFibernet From 15 April No service no Proper Solution, waste of time and money.

• 
  Piyush Kumar (@basraniPiyush86) reported 23 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working since yesterday evening. SR: SR10179875776094. The promised resolution time has long passed, but there’s still no update or response. Please look into this urgently and restore the connection ASAP.

• 
  Arsk Ken (@Arbazkh97728623) reported 24 minutes ago

  @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

• 
  Praveen Subramani (@PraveenSub51203) reported 25 minutes ago

  @ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.

• 
  ratheesh (@ratheetweets) reported 27 minutes ago

  @ACTFibernet Facing issues with my connection since afternoon. Please have a technician come and look. No response on calling the number.

• 
  Vishal Kukreja (@Cooltechvishal) reported 29 minutes ago

  @ACTFibernet @ACTFibernet team please call me now I am facing issues while reacharge.

• 
  thota sandeep (@Sandeep1Thota) reported 32 minutes ago

  @ACTFibernet Hi Team, Just 1 hours back i had a call with act customer care and I got to know another update which is shocking for me is, all these couple of years the power discount is goingto port1 customer but these two years the power to junction box is taking from my flat. This is unfair

• 
  Aditya Kumar (@KumarAdity47269) reported 33 minutes ago

  Beyond frustrated with @ACTFibernet - internet goes down every other day. Lodge complaint - technician comes - does “something” - starts working - same problem two days later. Any ideas?!?

• 
  Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported 35 minutes ago

  @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

• 
  Nitesh Singh (@NiteshS62998787) reported 36 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  Randeep Singh (@ramansaini) reported 37 minutes ago

  @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

• 
  sri (@itsmesrinu1) reported 44 minutes ago

  @ACTFibernet given to us is this your Area Tecnical person Mr.Ramanan 500043 is our Pin Code and he says due to VPN connection it will come slow i use VPN only for SAP after that i close it ,for some other purpose also i am facing this slowness kindly resolve this or i will shift to others.

• 
  Explore The (@RajendraChim) reported 54 minutes ago

  Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.

• 
  Pradip Dabhi (@pradipdabhi) reported 54 minutes ago

  @ACTFibernet Broadband connection outage again for more than 3 hours. I am experiencing this type of outage 2-3 times every month. Not satisfied with the service while students are online preparing for the JEE advanced final exam. Ticket number SR11779914474304.

• 
  Sayyed Tausif (@sayyedtausif92) reported 55 minutes ago

  Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj

• 
  Nitesh Singh (@NiteshS62998787) reported 56 minutes ago

  @ACTFibernet please check out my problem in dm

• 
  sri (@itsmesrinu1) reported 58 minutes ago

  @ACTFibernet my Customer Code is 101459901409 its up to your team there after i dont want to continue

• 
  𝕧𝕚𝕜𝕜 (@AVMahendru) reported 58 minutes ago

  Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.

• 
  Eskimo (@_eskimo8) reported 59 minutes ago

  @JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue