ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Ahmedabad, Chennai, Hyderabad, Chhindwāra, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

City	Problem Type	Report Time
Ahmedabad	Internet	1 hour ago
Chennai	Wi-fi	5 hours ago
Hyderabad	E-mail	11 hours ago
Chhindwāra	Wi-fi	15 hours ago
New Delhi	Wi-fi	18 hours ago
Chhindwāra	Internet	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yuvaraja (@Yuvanames) reported 3 minutes ago

  @ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”

• 
  M4h1 (@s1ng4m) reported 5 minutes ago

  No internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet

• 
  Srinivas Kamath (@shinna_k) reported 5 minutes ago

  @ACTFibernet Internet connection was disconnected by Nqgarjuna Meadows Apartment for not having paid the BESCOM bill for 3 months, even after multiple follow-ups with the ACT authorities. If a customer doesn't pay you for 3 months, will you provide the connection? Pathetic.

• 
  𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported 6 minutes ago

  @ACTFibernet It’s been more than 5 days I returned your assets and never received my refund. How many days I have to wait for it?

• 
  Hemanth (@Hem2k) reported 6 minutes ago

  Facing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet

• 
  Mohammad suleman (@Mohammadsu19391) reported 14 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Rajat Jaiswal (@RAJATJAIS25) reported 18 minutes ago

  @ACTFibernet what the hell is going on r u trying to fool and cheat i am fedup ..following up from last 15 days... poor company..can even refund few bucks. ..trying to cheat

• 
  Sachin Gogia (@runthusiast) reported 27 minutes ago

  @ACTFibernet Don’t reply like a bot and find a human who will do something to actually fix the issue.

• 
  Mahesh (@Mahesh_arepally) reported 28 minutes ago

  @ACTFibernet Issue resolved thanks

• 
  abhishek sharma (@abhisheku73) reported 28 minutes ago

  @ACTFibernet is useless.... Get a better service provider... @DoT_India @JM_Scindia do something?

• 
  Racing Veteran (@RacingVeteran01) reported 29 minutes ago

  @ACTFibernet what stupidity is this when the due date is tomorrow. How can it be overdue when due date is tomorrow. Also receiving mails that my account is prone to late payments when every payment for the last 6 since have been before time. No response to my mails. You guys suck *Service Alert* Hi, Your ACT Fibernet bill is Overdue and is scheduled for Suspension Account No: 102502773081 Please pay today to avoid suspension of services.

• 
  Viineet Sood (@vineetomkara) reported 33 minutes ago

  @ACTFibernet My service request SR11081127987744 has remained unresolved since 12th July. My internet has been down for the last 4-5 days, and each day the resolution timeline is simply extended without any actual progress.

• 
  Shubha (@shubha_a5) reported 35 minutes ago

  @ACTFibernet No use of highlighting, no resolution yet

• 
  RAGHAVENDRA V (@RAGHAVENDRAVAL4) reported 38 minutes ago

  @ACTFibernetHYD @ACTFibernet please check evening onwards facing issue

• 
  Prakash (@prakashloyaji) reported 39 minutes ago

  @ACTFibernet Please don't regret the inconvenience provide prompt and reliable service instead Customers expect timely resolution, not repeated apologies or excuses. Kindly ensure the issue is resolved within the committed timeline

• 
  Pranjal Sengupta (@pranjal610) reported 39 minutes ago

  @ACTFibernet Have DM'd you the details. Today is 15 July, half a month gone, still no progress on my issue resolution. And no one from ACT cares to call and resolve a small issue like this. @ACTFibernet @ACT_Issues

• 
  Ramjee Madina (@ramjee_rm) reported 40 minutes ago

  @ACTFibernet When I will get resolution

• 
  Bharat (@bvsbrk) reported 40 minutes ago

  @ACTFibernet the internet is down since morning and when I opened a ticket SR10181184558624 the eta to resolve is suddenly tomorrow evening? What kind of utter nonsense is this? How can working professionals do their job with this extremely unreliable network.Totally unacceptable

• 
  Aravind (@ar_avind) reported 42 minutes ago

  @ACTFibernet has been down for the past 5 days, and every day the resolution deadline gets pushed to the next day at 9 PM. Completely unreliable connection and worst customer service. Ticket - SR10881141956004

• 
  MJ (@martiinwrites) reported 44 minutes ago

  @ACTFibernet My call to customer care is getting failed . if you don’t refund the ACT due in the screenshot ( attached in previous tweet) , sorry I have no other choice.. i have to escalate this to ACT CeO in LinkedIn..

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 45 minutes ago

  I recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet

• 
  Occupy Indians 🇮🇳 (@occupyindians) reported 47 minutes ago

  @ACTFibernet You run the internet business in Bangalore without having the power backup at Junction boxes? My internet connection went down the moment power went. This is totally unprofessional service from ACT. I would not recommend this company to anyone - A/C No: 102806254925

• 
  Ｓａｍ Ｐｏｎｒａｊ (@ArchitectSam76) reported 55 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernet, a cut overhead cable near my house was fixed in just 30 minutes. However, I was subjected to a 24-hour internet outage for this. This is poor customer service.

• 
  abhishek sharma (@abhisheku73) reported 58 minutes ago

  It's better to get a new service provider.... @ACTFibernet is use less, i had two connection with them despite that they were not able to shift my connection in over 2weeks... @JM_Scindia @DoT_India do something there are 1000s of complaints

• 
  Dr Gowtham Sivaswamy (@gowtham_cool) reported 59 minutes ago

  @ACTFibernet internet stopped working again after 5 days , reopened the complaint SR10381189222524. Kindly rectify asap, frequent disconnection happening

• 
  kalim (@akhmxt) reported 60 minutes ago

  Hi @ACTFibernet - a friend of mine is facing issues with your service. You’ve suspended their account despite being a prepaid plain on the grounds that they’ve not paid any dues. Please dm me to escalate this further. TIA.

• 
  nithitsuki.com (@nithitsuki) reported 1 hour ago

  @adityaharindar @ACTFibernet That's interesting, a different IP. Which state are you using ACT from? I think I'm in the fiber optic network of theirs

• 
  Mohammad suleman (@Mohammadsu19391) reported 1 hour ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."

• 
  Sesha_CR7📸 (@Sesha_CR7) reported 1 hour ago

  @ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.

• 
  Shivam Bhutani (@ShivamBhutani) reported 1 hour ago

  @reliancejio one of the worst fiber connections. After every 1 week, the internet gets disconnected, and takes 3-4 days to the issue to resolve as the whole area is impacted And the area in question is v good with number of big factories @ACTFibernet did a very good job before