ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (70%)
- Wi-fi (21%)
- Total Blackout (6%)
- E-mail (1%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, Bengaluru, Chhindwāra, Delhi, Coimbatore, Visakhapatnam, Mumbai, Shimla, New Delhi, Kallakkurichchi, Pune, Guntur, Nellore, and Kolkata.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Internet | 1 hour ago |
|
Chennai
|
Internet | 5 hours ago |
|
Bengaluru
|
Wi-fi | 10 hours ago |
|
Chhindwāra
|
Wi-fi | 15 hours ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Bengaluru
|
Internet | 2 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet Your representative assured me the issue would be prioritized,resolved, and closed within 3 days. LIt’s been a week.Please stop making excuses and resolve the issue as promised.Please raise another disconnection request without making excuses.I need disconnection req immediately
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Singh Ranbeer (@socialevil2002) reported@ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.
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JAISHANKAR RAGURAM (@JackeSparrowe) reported@ACTFibernet Hi @ACTFibernet team, Issue is yet to be resolved
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eva (@evabuilds) reportedand we are back within a month, raised a req, wifi not working since more than 8+ hours now. raised multiple reqs, tried calling your folks but their phone is always busy. @ACTFibernet won't let me work calmly i guess
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chinnikrishnan (@vchinnikrishnan) reported@ACTFibernet Internet access was down for more than 7 days severely disrupting our work Please let me know the process for claiming 7 days discount on my monthly charges
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Shreyansh Lodha (@staticvar_dev) reported@ACTFibernet this is just ridicules, internet has been down for over 36 hours Totally unacceptable and your lack of accountability makes it worse! SR10181705229784
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Aman Kumar (@locate_aman) reported@ACTFibernet My issue is still not resolved. Have some shame.
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Manish Aggarwal (@ManishAggarwa11) reported@ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid
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⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported@ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.
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yogesh sherman (@yogeshsherman) reported@ACTFibernet they can't even provide an ETA for no internet issue. That's their service, if you go by airtel Or jio you will receive an ETA, never spend your hard earned money on their internet and their false promise
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Balakumaran (@balap07) reported@ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.
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Mohammed riyaz ali (@Mohamme16541905) reported@ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice
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Canute Angelo (@08aca24) reported@ACTFibernet 10 Days Without Internet — An Impressive Display of Zero Ownership! To whomsoever it may concern, I raised a shifting request on August 15, and here we are, 11 days later, still waiting for the rather elusive concept called resolution.
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niranjan (@niranjanks91) reportedNo resolution for the failed internet connection. And the audacity to say the internet will be restored shortly without providing an ETA. POOR SUPPORT AND PATHETIC SERVICE. @ACTFibernet
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Sreekar (@sreevajhala) reported@ACTFibernet network down on a Monday, ticket remains open and no proper resolution from chat bot or agent. No call backs no responses
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Yogesh Bhardwaj (@YogeshB20643297) reportedAgain the Internet is down, what a waste of time @ACTFibernet
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Acs (@RagingAcs) reportedPut in a request to shift connection 2 weeks ago. ETA on the ticket was 28th august. called support on 1st september. still havent got a call from agenst to shift the connection yet. @ACTFibernet @BandBajaateRaho
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Tamil Crypto Guy π² (@tamilcryptoguy) reported@ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet
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Deepa Vasudevan (@dvasusg) reported@ACTFibernet more than 2 days of repeated complaints and internet is not working. My aged parents are tired of calling and registering complaints. ticket number SR10881838631024. This has been going on for months. Can this be escalated pls?
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet After waiting for 13 min, helpdesk drops the call. Sharing the updates here in order to make people aware of your service or the lack of it
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Muthu Anand (@kingindnorth12) reported@ACTFibernet The worst part is when contacted the @ACTFibernet customer care number they didn't even tell me what the actual issue is and why my internet is not working since Tuesday
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Singh Ranbeer (@socialevil2002) reportedDon't buy @ACTFibernet connection they are complete fraud, it's been just 1 month since I have taken connection and internet went off more than 10 times. Customer support is also useless. Complete Fraud!!!
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Rashi Sureka (@badassureka) reported@ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service
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Shubham (@shubhamstack) reported@ACTFibernet Hi Team, i have applied for new connection and even paid for 3 months. Still I’m waiting for a week now and whenever I call customer care, they say booking team will call back but never calls.
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Vi (@vicky2ooo) reported@ACTFibernet SR10881743229504. Facing issue with the internet. Please fix ASAP.
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Ishwar Achanta (@ishwarachanta) reported@ACTFibernet complaint lodged at 1015 this morning, so far no rectification nor is there any response. Area is Dr PV Cherian Crescent Road, Egmore,chennai. Unfortunately we still have 4 months to go with you, else would have changed you long back.
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Meghana Sastry (@MeghanaSastry) reported@ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed
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Kumar Panda (@Chumankp) reported@Airtel_Presence @airte Also this building phase 3 having 96 flat. If you want miss 96 customer by pushing airfiber. We are happy le move with @ACTFibernet So they already provided fiber connection to same building.
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Eng Tan (@EngTan7) reported@ACTFibernet Paid ₹8,476 on Aug 23 for 6 months to upgrade from 75 Mbps to 400 Mbps. 5 days later, the plan is still not upgraded. I’m being charged for the new plan while receiving the old service. No proper update from ACT. Extremely disappointing.
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Dinesh (@Dinesh72521026) reported@ACTFibernet When my issue will get resolved even tough manger itself been very rude to me then how come staffs will behave properly Manager Mr. Saravanan Ph. No. 9384831835