ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (66%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Bengaluru, Pune, Chennai, Coimbatore, Hyderabad, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
||
| Pune |
Internet | |
| Chennai |
Internet | |
| Coimbatore |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Praveen 🇮🇳
(@iPraveenSwami) reported
@smjani @ACTFibernet Don’t take their connection! They have third class customer services. I’m paying them annually since last 4 years but they can’t resolve the tickets raised 20 days before. Trust me you’ll regret their services.
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Aravind Kumar Navule
(@NavuleAravind) reported
@ACTFibernet I wondering how many times u guys give false promises on a single ticket resolving. Why u guys closing the ticket without resolving the issue and even follow up for 10+ times, its already 5 days over and the issue is not resolved. Ticket number is SR10157355448082.
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Chandrakant Singh
(@Chandra0427) reported
@ACTFibernet Hi Team, recently I took new ACT fibernet connection of 3 months but due to some reasons I had to get it disconnected. As per CC team, I should get my full refund within 5 working days but till now I didn't received my refund. Please resolve my issue.
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Kalaiarasan
(@KMOffl) reported
@ACTFibernet I am facing issues from two days I complainted twice Please , Do something
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kalvasravan
(@sravankalva) reported
@ACTFibernet I want to escalate this issue, call me
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Vishnu Sagar K
(@vishnu9886) reported
@ACTFibernet @ACTFibernet will u ppl will solve the issue Only temporary not permanent haa....pls refund I am not satisfied with your service .....
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Hiteshkumar Shah
(@shahhitesh101) reported
@ACTFibernet given complaints to fix issue permanently from laat 2 days and your simply doing plug n play here now internet is fully block. What type of seems your company provides? #wasteserviceever.. better to cancel the connection and retund..
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Stay Happy :)
(@Cherrybunny0828) reported
idhem worst customer service ra..Thu @ACTFibernet
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Sridhar Babu
(@sridharbabut) reported
@ACTFibernet you fixed my yesterday's complaint for 4 hours then closed it. Now again connection is dead. 21st complaint in 45 days. Account number 104540660625 . Shame on You.
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Hitesh Shah
(@HitzShah) reported
@ACTFibernet @ACTFibernetHYD What will it take to resolve the issue? Do we continue? or report the issue to consumer forum?
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YSJ
(@Noob13154173) reported
Daily I'm getting connectivity issues,low internet connection,Daily it goes up and down,bad experience,from guntur,ap @ACTFibernet
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@runn kumar
(@Arunn37) reported
Hey @ACTFibernet do you still exist? I was trying to raise a ticket since yesterday afternoon and it was raised at 8pm as per your records. Were your support tickets issues manually at counter or it was a Home delivery as I see such delay, ONE & ONKY WORST SERVICE PROVIDER EVER.
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Hiteshkumar Shah
(@shahhitesh101) reported
@ACTFibernet Done… make sure if guys should provide permanent resolution..as i am paying in advance and who will bare the outage lost…. Get some basic pratice to your team. Simply closing tickets..
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Rakshith Parashar
(@I_m_Rakshith) reported
Hey @ACTFibernet, my internet isn't working.though complaint has been raised no progress. Please look into it and kindly act soon and resolve it. Thanks.
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@runn kumar
(@Arunn37) reported
@ACTFibernet Hey @ACTFibernet do you still exist? I was trying to raise a ticket since yesterday afternoon and it was raised at 8pm as per your records. Were your support tickets issues manually at counter or it was a Home delivery as I see such delay, ONE & ONKY WORST SERVICE PROVIDER EVER.
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Aravind Kumar Navule
(@NavuleAravind) reported
@ACTFibernet @ShanksVinay Worst service from act to valuable customers.. They never fulfil there promise on time. My ticket is open from 5 days.. Ticket number is SR10157355448082.
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dark_knight
(@priyabrat_238) reported
@ACTFibernet No. I need my login credentials for Zee5
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Aravind Kumar Navule
(@NavuleAravind) reported
@SrivatsaGorthi @ACTFibernet Worst service from act to valuable customers.. They never fulfil there promise on time. My ticket is open from 5 days.. Ticket number is SR10157355448082.
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Praveen 🇮🇳
(@iPraveenSwami) reported
@ACTFibernet @TrueNorthCo_In Make a note somewhere! I’m going to cut all the cables from the box in my premises if the issue is not resolved with in next one hour before 9am. #ActFibernet
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Thakur Sarika Singh
(@sarikasingh15) reported
@ACTFibernet Hello, My connection was disconnected in March as per my request. But I didn't received refund amount yet (connection security amount). I contacted multiple time but customer care always told me that I will receive msg for link but not received any msg.
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Aravind Kumar Navule
(@NavuleAravind) reported
@ACTFibernet I wondering how many times u guys give false promises on a single ticket resolving. Why u guys closing the ticket without resolving the issue and how many times we need to follow up its already 5 days over and the issue is not resolved. Ticket number is SR10157355448082.
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YSJ
(@Noob13154173) reported
Daily I'm getting connectivity issues my internet was very slow daily worst experience @ACTFibernet
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Aravind Kumar Navule
(@NavuleAravind) reported
@ACTFibernet @shahhitesh101 Worst service from act to valuable customers.. They never fulfil there promise on time. My ticket is open from 5 days.. Ticket number is SR10157355448082.
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Sachin Zute
(@sachinzute) reported
@ACTFibernet very bad customer service. booked connection on Sat, sales person confirmed installation will be done either on Sun or Mon morning. I was asked to pay, now sales person is not picking up the call. #CustomerService
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indrodeep Ganguly
(@indrodeepGangul) reported
@ACTFibernet How can I reach u guys ? Ur so called 25X 7 help line on app does not work. Where can I complain abou the speed or wait for 2 months and change to another internet service provider
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Vaidhyanathan
(@svaidhya1979) reported
@ACTFibernet Please disconnect my connection, no point in writting complaint with ur team guys.
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Praveen 🇮🇳
(@iPraveenSwami) reported
@ACTFibernet Reminder 4: I didn’t receive any call or update from you guys. It’s been more than 22 Days. The issue is not being resolved by your team and the connection is suspended. What a pathetic service by you all. Your services SUCKS #ActFibernet #TrueNorth @TrueNorthCo_In @ACTFibernet
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kalvasravan
(@sravankalva) reported
@ACTFibernet Let us know process for refund, no one is coming to setup connection. Customer Care executive (Sheetal) irresponsible answering. Unnecessarily we paid the money to you. #WorstServiceActFiberNet
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Praveen 🇮🇳
(@iPraveenSwami) reported
Instead of resolution you people have suspended the connection. Wow what a third class service you’re providing to your customers. @ACTFibernet @TrueNorthCo_In
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Aamir Faizan
(@aamirsuhail_22) reported
@ACTFibernet How long does it usually take in order to escalate & review a complaint, & why cant a consumer get connected with a senior. Horribly unpleasant experience!! Will he giving a request for cancellation of connection.