ACT service status: outage reports and connection issues
Why is my ACT service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 9: Problems at ACT
ACT is having issues since 03:10 AM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (64%)
- Wi-fi (26%)
- Total Blackout (8%)
- E-mail (1%)
- TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, New Delhi, Bengaluru, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Coimbatore, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, and Erode.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai
|
Wi-fi | 21 hours ago |
|
Hyderabad
|
Total Blackout | 1 day ago |
|
New Delhi
|
Wi-fi | 1 day ago |
|
Bengaluru
|
Internet | 2 days ago |
|
Hyderabad
|
Wi-fi | 2 days ago |
|
Mumbai
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sai Kanth (@saikanth_9999) reported@ACTFibernet Your ACT Fibernet Ticket no: SR10163892951544 has been registered. Our team will ensure fastest resolution. Team ACT. What is this msg which i got ? Are you mad or what ? Why did you raise a ticket on my number when i gave you already a other number of my friend ?
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MR. AK (@aahvacute) reported@ACTFibernet without my permission ur technican drill a useless hole in my apartment and now there is no connection of Internet ur RM is not answering the call this is worst of service I need the hole should be fix and ur team gave a harassment to me @PMOIndia
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BNA (@BNA_Sivoham) reported@ACTFibernet Hello ACT... Facing the issue of slow internet since yesterday... Need help
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Harish (@harish_inturu) reported@ACTFibernet Every other service provider responds to the complaints when we post in Twitter to save their face. You seem to have a thick skin and immune to all this. I have been tweeting my complaint since 1st Jan 2022 but you seem to hardly care.
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Y Yona (@YYona13) reported@ACTFibernet 11/01/22.ACT SERVICE ENGINEER disconnected my internet connection which was functioning well at 1.08pm on that day as maintenance work. He said that he would be reconnected at 9.00 that night but to date (13/01/22) no internet connection was provided. #ACTFIBERNET
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चंदन कुमार (@chnkrydv) reported@ACTFibernet sucks such big time that your mail to their helpdesk falls on deaf ears. Even after multiple applications over 4 years they still didn’t correct my name. Applied for @airtelindia Fibernet today. @reliancejio was unavailable.
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Manoj Kasyap (@VltSentinel) reported@ACTFibernet how does your complain system work if a guy is complain every alternate day regarding the same problem will you treat it as a fresh problem every time we log a complaint or donyou really understand the seriousness of it? How can we make you work better?
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zahra khan (@ZahraZKhan) reported@ACTFibernet absolutely disgusted with the service. Rude and unethical company and employees. @peakbengaluru
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Suganth Jayaraman (@Suganthjram) reportedIn 2022, when we have players like @airtelindia @ACTFibernet playing the wild card by providing service rapidly, seems like BSNL is not ready to up the game. @AshwiniVaishnaw sir, it cannot be myway or highway.
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Chaitanya Kiran (@ChaitanyaKiran8) reported@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 58th consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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Krishan Chawla (@Krishan03668383) reported@ACTFibernet Ref ACT account No. 110000342714. Regret despite repeated requests not able to get revised invoice adjusting electricity costs and referral benefit. Hence not willing to pay and renew plan. Thank you for being rude. Mobile 9810356833
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karthik nayak (@karthiknayak1) reported@ACTFibernet None has reached so far from morning. Hope u know how important is the connectivity whn we are all working remotely... Didn't expect this kinda pathetic service from a trusted brand @ACTFibernet in a place like Bangalore where you have a lot of customers. Time for Act to act
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Gagandeep Sapra (@TheBigGeek) reportedL2TP/IPSEC VPN's being blocked by @airtelindia on its' broadband service and @ACTFibernet - so we were told we should Work From Home.. Interesting
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satish (@SATISH02031990) reported@ACTFibernet They are saying the tentative date is tomorrow to check? We feel its better to get a local broadband operator connection since they fix the issue much faster and proper response is provided. Till now no one has reached from ACT?
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Aishwarya S (@Aishu8589) reported@ACTFibernet The issue that was raised has still not been resolved. Better to jump from ACT to a different service is what I believe. Pathetic service
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Sharan (@ssharan28) reported@ACTFibernet SR10263892592824 can you please relocate the connection. Wire has been cut due to construction on site where wire passes. Have complained multiple times. Will switch to @JioFiberVoice if issue continues.
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Vedvyas (@Vedvyas44720501) reported@ACTFibernet your local service provider and team are cheaters. I have paid the amount installation of the WiFi and it's 3 days now, the connection hasn't been made yet. The agents are lier and rude. I want my refund. The complaint is field on Consumer forum too.
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Dr Akash Shrivastava(Data Science/AI/ML) (@akashlinux) reported@ACTFibernet I shared my details in pvt message, Even your customer care is not responding properly. Please help me asap.
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R Vijaya Kumar (@vijayakumar9279) reported@ACTFibernet One Mr. Nageswar Reddy and customer care Ms. Mamatha spoke to me. No concrete action. The administrative structure of your ACT is the worst model in India. Mr. Bala Malladi CEO, please you must note it. You ACT people please act immediately.
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Prithvi Sinha (@thecrowdstopper) reportedPaying 850 bucks per month for internet to have such pathetic assistance. After all the dismal customer communication system, I still stuck due to loyalty. But I am forced to think negatively now. #ACTFibernet this is high time you wake up before you lose against Reliance.
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Harminder (@21harminder) reportedHey @ACTFibernet what's wrong with you guys? Wifi not working, tried to raise concern via app its saying I am not a registered customer and my number is not linked with ACT broadband. WTF.😤😡
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Y Yona (@YYona13) reported11/01/22.ACT SERVICE ENGINEER disconnected my internet connection which was functioning well at 1.08pm on that day as maintenance work. He said that he would be reconnected at 9.00 that night but to date (13/01/22) no internet connection was provided. #ACTFIBERNET
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Y Yona (@YYona13) reported@ACTFibernet 11/01/22. T ACT SERVICE ENGINEER disconnected my internet connection which was functioning well at 1.08pm on that day as maintenance work. He said that he would be reconnected at 9.00 that night but to date (13/01/22) no internet connection was provided.
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Reuben (@Reuben33504742) reported@ACTFibernet I had a really bad experience with the ACT customer support and my Issue is not yet resolved and I’m currently doing Work from Home and due to this issue i had delay in my work schedule and i Had to start my next day work still without my internet condition resolved
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Manoj Kasyap (@VltSentinel) reported@ACTFibernet I would love to do it my DM will be spammed saying mobile number leak . Instead i will give you my account number . 101636386244. We will keep this thread open to see how many times this happens in the next 2 years i will be at this place. Atleast it will help a few !!
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Omair Mohd (@OmairMohd2) reported@ACTFibernet just now I paid the due amount still my account is showing suspended please resolve my issue this is my account number 101629996913
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Rohit Gautam (@rohitgautam1990) reported@ACTFibernet absolutely ****** service. Booked a connection on 10thJan, after a mandatory condition of advance payment of 3 months was brought front. It’s 13th today and still no sign of your concerned person who will be doing the installation.
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karthik nayak (@karthiknayak1) reportedHi @ACTFibernet Complaint ID SR10263888700864 Internet is down in our area from morning. Worst part is, we haven't got any resolution for the issue so far. Customer care and local staffs doesn't even care. ACT, Are you just a money sucking machine? Or you care your customers?
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Sindhu Vinod Narayan (@thatmadrasmom) reported@ACTFibernet I requested for a broadband connection at 11 AM. Paid six months amount as well. Your service personnel are still pointing hands at each other to come set it up.. How much longer is it going to take? #customerservice #broadband
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चंदन कुमार (@chnkrydv) reportedIt seems small brands like @ACTFibernet have no aspirations at all. I would suggest anyone to not go with ACT and go with only @reliancejio or @airtelindia because these brands, even for their own profit, they are working for the customers and are improving their service.