ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (26%)
- Total Blackout (10%)
- E-mail (1%)
- TV (0%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, New Delhi, Visakhapatnam, Chennai, Dehra Dūn, Chhindwāra, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, and Greater Noida.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 48 minutes ago |
|
Hyderabad
|
Internet | 5 hours ago |
|
Hyderabad
|
Internet | 6 hours ago |
|
Bengaluru
|
Internet | 6 hours ago |
|
New Delhi
|
Internet | 22 hours ago |
|
Visakhapatnam
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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iAnamika (@iAnamika_vibes) reported@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
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Lingam Om (@LingamOm) reported@ACTFibernet Issue facing from the starting month till now no solution same copy paste comments will check and escalate to management where is the acknowledgement
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Dr Neemu Hage (@drneemu_hage) reported@ACTFibernet @ACTFibernet very lousy service. Would never ever recommend to my worst enemies also.
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Nirmal Kumar (@tinkussj) reported@ACTFibernet @ACTFibernetHYD this is really bad expreinece. Your internet is down since yesterday. Your app shows ETA to 8.30 PM from 12.30 PM. Please fix this ASAP. Im terminating my connection if its not fixed before 5pm. Tid:SR10180191614164
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HAMZA EQUBAL (@EqubalHamza) reported@TheAyushSomani @ACTFibernet Very worst services no one can take responsibility for any i have sent 5 -6 emails and wrote on twitter nothing effect then.
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet 4 days. ₹1295 paid. 50+ customer care calls. Multiple emails. Still no ACT Fibernet connection. Every time I call, I get the same copy-paste answer with no real update. This level of negligence towards new customers is shocking. . @ACTFibernet
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Ayush Somani (@TheAyushSomani) reported@ACTFibernet My ACT Fibernet internet is down for the 4th time in the last 2 weeks (down the whole day and night) Here are my support tickets: SR11880193819394 (current) SR11880091697404 SR11879990828574 SR11879958459404 ACT is the worst internet provider I have ever used.
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Biplaww V (@biplawvishal) reported@excitel_rocks going to take new Excitel connection, restrain. it's ok, but once connectivity issue, u have no option. u can't raise complaint. App will say checked, it's working. U go for chat, that will waste ur 30 mint. No redressal. Pathetic. Go with @ACTFibernet
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Basavaraj (@BasavaMashette) reported@ACTFibernet How can someone close the ticket without even understanding the issue Now reopened.
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santosh kumar das (@santoshdas1984) reportedPathetic customer service - #SR10180171768634 open for more than a day. No internet @ACTFibernetHYD @ACTFibernet -
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Kunal Vijay Kapoor (@KunalVijay40479) reported@ACTFibernet You honestly don’t regret the inconvenience caused. While you know the cable needs to changed for 500 mbps speed you are shamelessly justifying how many tickets I have raised even though historically tickets are closed without resolution. Don’t jest wrong doing just replace the cable and refund the amount as services of 500 mbps plan was never rendered. Technician who installed new connection knew very well that max speed will be only 100 mbps on old cable and deliberately left it unchanged. Is this the new way of earning money from customers ???
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet How long it will take solve the problem
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Tanmay (@Tanmayshriv) reported@airtelindia @airtelindia cancel my subscription starting today I am fed up with this kind of ****** service @ACTFibernet please contact me you have my address in the above thread
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OG (@ravi_bhat10) reported@ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.
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TechTrader (@techarun86) reportedWorst service ever @ACTFibernet Connection nahi laga paa rahe ho to service kya hee doge tum log
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Vikash Mohapatra (@vicky16101991) reported@ACTFibernet Can you please arrange a call back. Your chatbot sucks. Since last 2 days its says all your agents are busy.
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gowri natarajan (@gowrinatar40221) reported@ACTFibernet is arguably the worst internet service provider ever, in chennai. The internet connection has been down since yesterday and nobody seems to know what the issue is and tells you that someone is going to call you back but nobody ever calls you!!!
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Santosh Kumar (@santoshone544) reported@ACTFibernet Other than sorry you didnt have any solution for this ?? Exactly on April 13th disconnect done and till today no refund has happened? What are you guys doing ??
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Chandrashekar Kumar (@deepashekar1997) reported@ACTFibernet Did not receive an sms on my phone. The impacted customer has also not received an sms
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Broufus (@Broufus) reportedIn Bangalore @ACTFibernet has stopped providing internet service since the storm nearly a week ago. They don't answer phone calls nor do they respond to service requests. Payments are made once a year, so they collect all the money and disappear like frauds.
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Farha (@Farha_098) reported@ACTFibernet why can’t I connect with live agent? Router return not possible as i moved out. At my home we had 2 WiFi’s both were from ACT Now I shifted to a new place i tried changing the address it never worked in app i cancelled it hoping someone would call me but no one did
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet @ACTFibernet please initiate my act disconnection request no one has been addressing my issue since 1 week
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Amit Kumar (@satyiki90) reported@ACTFibernet Just refund my money i will take a new connection from somewhere else who have a faster service and whose sales people are not liars and know how to fill a form.
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Sumit (@spnagori) reported@ACTFibernet it's been a week and still there's no resolution. How much more time do you need to respond?
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Proud Indian - contribute for change (@Indiavictimhome) reported@ACTFibernet @tamilhollywood2 Agree. Very poor service. The technician doesn't even bother to revert on WhatsApp or call. Customers are made to feel like begger. Pathetic.......
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Mirror (@dezendev) reported@ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,
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Suchit Mishra (@SuchitMish35454) reportedACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! @ACTFibernet #Lucknow #ConsumerCourt #BadService
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Telugu Cinema Fan (@cinemababa) reported@ACTFibernet another day with no response from any of the assigned support engineers.
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Kerensa Sheen (@kerri_cp18) reported@ACTFibernet @ACT_Issues - I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to at all😠
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Uncle Sam 786 (@CbhSam30259) reported1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.