ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chandigarh, Bengaluru, Nalgonda, Hyderabad, Chennai, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai and Srīperumbūdūr.
| City | Problem Type | Report Time |
|---|---|---|
 Chandigarh |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Nalgonda |
TV | |
| Hyderabad |
Total Blackout | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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MS MOHAN
(@MSMOHAN4U) reported
Both I and my partner work from home. This kind of unreliable service is unacceptable. Please escalate and fix this immediately. #ACTFibernet #ACTSupport
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Bharat Ka Sikh
(@BharatKaSikh) reported
@ACTFibernet Absolutely pathetic service. Biggest regret choosing ACT. Stuck only because I paid in advance — switching the moment my plan ends. Don’t waste your money here. 👎
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Vaidya
(@Polka33242) reported
@ACTFibernet In the last 5 days, Internet was down for 4 days. ETR for resolution is 2 days
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🏎️
(@weeeeenerr) reported
@ACTFibernet this is the 4th time this moth my internet hs stopped working. Its been over 12 hours and its still not fixes. next month i will be changing my service provider if it happens again. Please fix it immediately
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Zamy
(@missing_smilee) reported
@ACTFibernet If internet stops working on Monday, somebody will visit after 5-6 days to see what's the issue, even after filing a complaint. Visiting client's home is v difficult for them hence, they try to provide troubleshooting update on call and put it on customer "keep gates at home open
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Vinothraj Devaraju
(@vinothchennai) reported
Hi @ACTFibernet, I would like change worst @airtelindia to you. How many hrs I will bet get new connection. Hope you have professional technical team and customer care, not like worst @airtelindia
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Ashutosh Shukla
(@ashutoshdshukla) reported
@ACTFibernet UNACCEPTABLE!Despite closing my complaint(Ticket SR10376277657174),I received multiple harassment calls yesterday demanding payment of UNAUTHORIZED Rs 4307.59/-.This amount still shows in my app without resolution. Stop this harassment and fix my billing immediately!
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mahesh kumar
(@maheshkumar2030) reported
@ACTFibernet @ACTFibernet Unfortunately I am using your Internet from the last 4 years. Now the problem I am facing is from the last week my Internet was snow working properly. If it will work for a day then 2 days will not work .I am giving and raising complaint , but no use
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Zamy
(@missing_smilee) reported
@ACTFibernet 3rd class wifi with 3rd class services. Got their wifi installed on 26th May, wifi not working properly since 1st July and the disconnection team is actually saying "WE WILL NOT DISCONNECT YOUR WIFI" Guts!! (Their services has been suspended in Delhi 1st July onward)
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MITHRAN
(@mithran148) reported
Your service is worst… I registered a complaint yesterday.. Till now it is not resolved.. Service engineer didn’t pick my call.. What kind of service is this? Every 3 months I faced a same problem.. @ACTFibernet
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Zamy
(@missing_smilee) reported
@ACTFibernet On top of this, their customer care too lags behind in providing a solution. Whatever time, which ever day you call them, they'll keep saying"we r escalating the issue" "you will get a call back" and nothing works
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Prashit Prakhar
(@prashitprakhar) reported
@ACTFibernet Internet dropped during power cuts despite router backup. ACT technician made it worse—now no internet at all. Raised 1 ticket, they created 3, no resolution. Blamed socket & told me to get electrician. Called cust. care, but of no use. #PoorService
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Praveen Kumar Verma
(@PraveennSoni) reported
@ACTFibernet You have repeat same dialogue, No Solution Provided
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Ajeet jain
(@ajeet28aug) reported
@ACTFibernet no internet from last 10+ hours. Here’s the ticket: SR11876374646004 No ETA has been issued. Poor service response.
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Vanika
(@missmcfloat) reported
@ACTFibernet so disappointed. No WiFi at home since 5 days now. There is absolutely no response from your customer care. Worst service ever. Im immediately porting to another platform.
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Shashanka ನರೇಂದ್ರ
(@Shashan27967840) reported
@ACTFibernet internet Is frequently disconnecting. Your customer service agent mentioned there is an issue affecting the entire Bangalore city!!! What's that? when can I expect the service to be restored.
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Sikander Zaid Khan
(@Rinne_Rebirth_) reported
@ACTFibernet worst service ever
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Zaheb Hussain
(@districtlawyer) reported
@ACTFibernet my Internet is not working and neither i am able to raise a ticket regarding the same on your app what should be the next course of action.
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Siraj Shaikh
(@sirazzzz) reported
@ACTFibernet I didnt receive a single call….. please prioritise the resolution ……
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Tapan Das
(@Tkd94Tapan) reported
@ACTFibernet Your company is not transparent about fix, bad experience
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Praveen Kumar Verma
(@PraveennSoni) reported
ACT Fibernet regarding your refund issue: @ACTFibernet, I'm highly disappointed with your service. My account (110762131260) refund is still pending despite multiple emails and assurances. Your team has been unsupportive, and this seems like a deliberate delay in returning
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Sikander Zaid Khan
(@Rinne_Rebirth_) reported
now this month it's getting disconnected on a daily basis wt ******** is even going on when I call your ****** up customer service they disconnect the call in mid day and don't even call back is this wt we pay for @ACTFibernet
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Zamy
(@missing_smilee) reported
I have been using wifi for more than 10 years now, 2G, 4G, 5G everything we have used but never heard of excuses which @ACTFibernet makes
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Chamandeep Singh Kapoor
(@NanakFarms) reported
@ACTFibernet my internet is not working kindly check and update thanks
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hariharan
(@hariharanr65) reported
@ACTFibernet . From yesterday evening internet issue in coimbatore. Ticket was closed without resolving. No proper response over tickets and thru app. Keeps prolonging with the time to close or to resolve. Completely very disappointed with the response and resolve with issue.
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Tapan Das
(@Tkd94Tapan) reported
@ACTFibernet Third class service provider
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Prashit Prakhar
(@prashitprakhar) reported
@ACTFibernet Internet dropped during power cuts despite router backup. ACT technician made it worse-now no internet at all. Raised 1 ticket, they created 3, no resolution. Blamed socket & told me to get electrician. Customer care is of no use. @DoT_India @TRAI #jagoGrahakJago
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Iam_Saran
(@saranraj_c) reported
Thank you for giving me 27Mbps for the 100Mbps plan. It's been a week no DTH connection given which is part of the plan. @ACTFibernet was far better in providing service No customer care or field engineers to assist or answer calls @airtelindia @airtelnews
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Tharani K
(@CinemaAngle) reported
@ACTFibernet Ticket: SR10276357098584 (Reopened) Support says the battery at the hub is dead — he recharged it but it still fails. Every time power goes out, my internet goes down. This is the third time in a week.
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MS MOHAN
(@MSMOHAN4U) reported
@ACTFibernet Ticket: SR10276357098584 (Reopened) Support says the battery at the hub is dead — he recharged it but it still fails. Every time power goes out, my internet goes down. This is the third time in a week.