ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Bengaluru, Kolkata, Pune, Hyderabad, Vadodara, Visakhapatnam, Coimbatore, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, and Erode.

City	Problem Type	Report Time
Chhindwāra	Internet	15 minutes ago
Chennai	Internet	2 hours ago
Bengaluru	Internet	2 hours ago
Chhindwāra	Internet	16 hours ago
Kolkata	Internet	19 hours ago
Chennai	Internet	21 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ruchi (@_4Ruffle) reported 4 minutes ago

  @ACTFibernet Also, in 6+ hours nobody visited, this is an optical fibre cable issue you know already from ticket and backend diagnosis confirmed. This needs a technician visit and I will keep escalating.

• 
  Vivek నాళ్ళ (@NallaVivek) reported 4 minutes ago

  SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

• 
  MJ (@MJ_199318) reported 4 minutes ago

  @ACTFibernet @ACTFibernet send the complaint number

• 
  Karthik (@KarthikeyanS01) reported 5 minutes ago

  @ACTFibernet Please consider this email as an official request to cancel my connection. I do not want to pay anything as I have validity till 22nd July. Kindly cancel the connection and clear your routers. I do not want your services anymore.  Most unprofessional bunch of people.

• 
  Random Opinion 🇮🇳 (@Random_Raay24) reported 10 minutes ago

  @ACTFibernet If I cancel my subscription, will you accept your router broken into pieces by hammer 🔨, pls confirm planning to do it by next 24 hours 🙏🏻🛜🔨

• 
  Saran Kumar (@sarankumars) reported 13 minutes ago

  @ACTFibernet internet is down since yesterday morning. Raised ticket yesterday, updated its resolved. But it didnt resolve. Now raised again SR10881027205844, ETR is tomorrow 7pm. So i need to bear 3 days without connection?!

• 
  Tushar Agarwal (@TusharAgar4860) reported 14 minutes ago

  @ACTFibernet Team again it went off. It cannot keep happening regualrly like this. Is there not a permanent solution? Else refund

• 
  Santosh Gupta (@Sanntosh33) reported 14 minutes ago

  @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

• 
  Shreyansh (@sahushreyansh) reported 16 minutes ago

  Looks like @ACTFibernet is facing outage all over?

• 
  Jainesh Patel (@jaineshbp) reported 17 minutes ago

  @ACTFibernet severe connectivity issues this week. Also not working since last 24 hours! Terrible service My X account has just become a way to raise issues regarding ACT Internet as no one in your customer service responds back!

• 
  ashish mishra (@talk2ashishm) reported 19 minutes ago

  @ACTFibernet Even they dont care if customer says he will diaconnect or cancel , Mr Vishnu from Act who called at 3:34 pm today dont care about losing customer but really force cust to send email to get notification ..is this Act think thy manage customer

• 
  Kartikaya Joshi (@kjoshi0202) reported 22 minutes ago

  @ACTFibernet Ticket ID: SR10180988438314. No resolution, no technician, no callback. This is unacceptable. I had to return to the office and work late due to your excuses. I plan to complain publicly and discourage others from using ACT Fibernet. I'll switch providers tomorrow.

• 
  Viyaki (@viyaki_s) reported 28 minutes ago

  @ACTFibernet It's been 2 weeks since I raised my complaint. Someone picked up my call once and then just disappeared. Now the ticket has been closed without even solving the issue. Why should I be paying for internet that I haven't been able to use?

• 
  Vinay Verma (@vinay8493) reported 28 minutes ago

  @ACTFibernet @ACT_Issues @FiberAct I booked for new connection last friday, i was promised installation within 24 hrs but as of now installation is not done, payment etc everything is done, i was expecting better service from ACT. Can you expedite the process

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 30 minutes ago

  @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative

• 
  Deepak Pal (@Deepakpal) reported 41 minutes ago

  Hey @ACTFibernet 2nd instance of no internet in a week. Can you please help resolve the open ticket. Thanks

• 
  bharath goud (@bharathgoud2002) reported 41 minutes ago

  Hi @ACTFibernet I am facing issue with my internet connection from past 2 hours unable to raise the complaint from Act App or ACT web

• 
  Monster (@imPhoenix4u) reported 42 minutes ago

  @ACTFibernet Already ETR date and time crossed, still no resolution

• 
  Ekrar Alam Ansari (@Ekraralam) reported 45 minutes ago

  Have applied for new connection on 3rd July. Full advance payment taken but its been 72 hours completed nobody has come to install the wifi. Very poor service. @ACTFibernet

• 
  Dr. Tabrez Nasar, PhD (@TabrezNasar) reported 45 minutes ago

  10+ days since I got ACTFiber Ultra. Paid in full, job is still half done. No Ethernet setup, no Fire TV Stick as promised. Sales agent stopped answering calls/messages. VERY POOR after-sales service. @ACTFibernet Please resolve this. @ACTFibernetHYD #ACTFibernet #CustomerService

• 
  saravanan s (@ssaravananmechg) reported 48 minutes ago

  @ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.

• 
  Nikhil Kaveth (@thegr8uk) reported 51 minutes ago

  @ACTFibernet Update: I received a callback from the ACT Broadband billing team, and they have adjusted my bill by crediting the charges for the outage period. Thanks for the prompt action and for resolving the issue. @ACTFibernet

• 
  Sriram Rajaram (@Sriram0508) reported 52 minutes ago

  @ACTFibernet Mesh network Installation pending since 5 days. Pls check.

• 
  Sharma Nitish (@Sharma251993) reported 52 minutes ago

  @ACTFibernet Hi Team, my internet has been down for 3 days. An engineer visited after 2 days but the issue returned within hours. I can't reopen the ticket, and despite repeated calls, no engineer has visited since yesterday. This is affecting my work.

• 
  MJ (@MJ_199318) reported 54 minutes ago

  @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

• 
  Pranay Rupani (@pranayrupani) reported 54 minutes ago

  Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

• 
  ThinkWithPrashant (@Pro_ShantTweets) reported 55 minutes ago

  @ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.

• 
  Dinesh K (@dineshk6) reported 56 minutes ago

  @ACTFibernet, This is the 3rd time of a full-day Internet outage from ACT Broadband in Marathahalli. It always takes 8-10 hours to fix the issue. It's very poor Internet service in a tier 1 city like Bangalore.

• 
  Lipun (@football_LM10) reported 60 minutes ago

  Dear @ACTFibernet , I raised a ticket few days back , instead of resolving it your team closed it without any solution. This is really pathetic 😡. Unable to reopen the ticket also. Ticket No SR10280892583664 . Please help

• 
  Sanjay Debnath (@sanjaydebnath86) reported 1 hour ago

  @ACTFibernet The Internet is not working during office hours. My office meeting going on. Please restore. #ACTBroadbandNotReliable #ACTInternetStoppedDuringOfficeHours