ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (66%)
• Wi-fi (23%)
• Total Blackout (8%)
• E-mail (2%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Coimbatore, Chhindwāra, Hyderabad, Bengaluru, Mumbai, Delhi, New Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, Jaipur, Warangal, and Osmanabad.

City	Problem Type	Report Time
Chennai	Wi-fi	9 hours ago
Coimbatore	Internet	11 hours ago
Chhindwāra	Internet	14 hours ago
Chennai	Internet	21 hours ago
Hyderabad	Total Blackout	1 day ago
Bengaluru	Wi-fi	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prajwal P (@theprajwalp3722) reported 6 minutes ago

  @ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.

• 
  Sachit Bhat (@SachitRidesAway) reported 8 minutes ago

  @jagograhakjago I want to complaint against @ACTFibernet - several times they have sent people over to repair my wifi connection problem but everytime it rains, the connection goes off. I have no idea why this is happening. Please help. I am tired of this now. #bangalore

• 
  Manya Ailawadi (@ManyaAilawadi) reported 12 minutes ago

  @ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.

• 
  Ramjee Madina (@ramjee_rm) reported 16 minutes ago

  @ACTFibernet When I will get resolution

• 
  Dheeraj (@dheeraj_aluju) reported 17 minutes ago

  @ACTFibernet You need to act responsibly, firstly I didn’t get any call but if you cannot reach me, you will close the ticket without any resolution. What kind of service is it? You collect money for 6 months and you cannot shift connection in 10 days and no response also

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 19 minutes ago

  @ACTFibernet Try Talking to your local field manager mr Subhash , no use never pics call, and mr Vijay who last time said sir please call if u face problem, no response from him also after several phone calls

• 
  Vishal Bait (@BaitVishalR) reported 20 minutes ago

  Hi @ACTFibernet I have raised a ticket regarding my shift connection. Now almost more than week the request is not fulfilled I have contacted many time for support but nothing happened Please look into this.

• 
  kalim (@akhmxt) reported 22 minutes ago

  Hi @ACTFibernet - a friend of mine is facing issues with your service. You’ve suspended their account despite being a prepaid plain on the grounds that they’ve not paid any dues. Please dm me to escalate this further. TIA.

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 22 minutes ago

  @ACTFibernet Are u going to give my money back for the time internet is down?

• 
  Mohammad suleman (@Mohammadsu19391) reported 22 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 24 minutes ago

  @ACTFibernet Please ensure that ACT refunds the charges for the down time

• 
  Kiran Kumar Pavuluri (@pvrkiran) reported 26 minutes ago

  @ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service

• 
  𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported 28 minutes ago

  @ACTFibernet It’s been more than 5 days I returned your assets and never received my refund. How many days I have to wait for it?

• 
  Mohammad suleman (@Mohammadsu19391) reported 28 minutes ago

  @ACTFibernetHYD @bnarendraverma @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

• 
  Saran (@charts_TA101) reported 32 minutes ago

  @ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop

• 
  Yuvaraja (@Yuvanames) reported 36 minutes ago

  @ACTFibernet I've contacted customer support multiple times. Every time, I hear the same response: "We've escalated your complaint to the concerned team." But no one has taken any action.

• 
  bibin cedric (@bibincedric) reported 40 minutes ago

  @ACTFibernet once again issue without my knowledge tickets which I raised has been closed how rubbish is this?Haven't seen such a network ever ?How can someone treat a customer like this? Still issue not solved eveymonth issue is been escalated.Will register a complaint legally

• 
  sai charan guntupalli (@_saicharan_) reported 42 minutes ago

  @Shivu2032 @ACTFibernet Same issue i requested for connection on July 3 after being promised installation within 24 hours. It's now July 13, and after multiple follow-ups, I still have neither a connection nor a refund despite requesting cancellation on July 7.Extremely poor service. @ACTFibernet

• 
  Rudy 𐤊 (@Rudy14112222) reported 49 minutes ago

  @ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 49 minutes ago

  SR11081098980454 refer, this has become habit, not resolving the issue on time and keep on changing etr without any reason, last time I requested disconnection and your representative convinced me that now this will never happen again, series of pain still goes on @ACTFibernet

• 
  Ganesh Natarajan (@GaneshNataraja5) reported 54 minutes ago

  If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

• 
  VANdaMAN (@vansharma) reported 55 minutes ago

  @ACTFibernet @ACTFibernet "Incompetent moron" is not a foul word. It is a statement of fact. Only an incompetent moron company would have such pathetic systems that send a message like this and days AFTER a payment has been made! If you don't like this, moron, feel free to cancel my account.

• 
  JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported 55 minutes ago

  @ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.

• 
  RK (@asthanacdri) reported 58 minutes ago

  Hi I have a grevance with ACTfibernet, can you solve my problem @ACTFibernet

• 
  ### (@venkate88783614) reported 58 minutes ago

  I paid the full amount for the new connection on Wednesday (15/07/2026), but I still haven't received any update regarding the installation. This delay is completely unacceptable and reflects very poor service. please inform so that I can cancel my request. @ACTFibernet

• 
  Soham Chakradeo (@Soham_Chakradeo) reported 58 minutes ago

  @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

• 
  Amalendu Pandit (@AmalenduPandit) reported 1 hour ago

  @ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?

• 
  செம்பியன் (@SempianOfficial) reported 1 hour ago

  @ACTFibernet Worst customer care experience. Activating a high-end plan without the customer’s explicit consent is unacceptable. Charging consumers for services they never agreed to is nothing short of taking their money unfairly.

• 
  abhishek sharma (@abhisheku73) reported 1 hour ago

  @Soham_Chakradeo @ACTFibernet These guys are useless, offering pathetic service for a premium price, after over a week of patients, i through away all their equipment and got a better service provider... You should do the same

• 
  Yuvaraja (@Yuvanames) reported 1 hour ago

  @ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription