ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (66%)
- Wi-fi (23%)
- Total Blackout (7%)
- E-mail (2%)
- TV (1%)
- Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Ahmedabad, Chennai, New Delhi, Ludhiāna, Bengaluru, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.
| City | Problem Type | Report Time |
|---|---|---|
|
|
Wi-fi | 1 day ago |
|
|
Internet | 3 days ago |
|
|
Internet | 3 days ago |
|
|
Wi-fi | 3 days ago |
|
|
3 days ago | |
|
|
Wi-fi | 3 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Sam Ponraj (@ArchitectSam76) reportedThe internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet
-
sanjay bajaj (@iiirdi) reported@Airtel_Presence @JioCare @ACTFibernet In case of internet down how much time it takes you to restore services let me know as need to take a call on good service provider #CustomerSupport #CustomerExperience
-
Pradeep Raj (@deepu67) reported@ACTFibernet SR10381179589144, the original resolution time promised was 15/7 21:00. The ticket was raised around 15/7 15:03. It’s been almost 20 hours and still nobody showed up. If you cannot keep up the promise why even bother to give a resolution time.
-
Patrick.Bateman (@redblue2504) reported@ACTFibernet Hi @ACTFibernet I've sent my registered mobile number via Direct Message. Kindly check and help with the installation. Also, please ensure the installation engineer visits after 7:00 PM tomorrow, as I won't be available before then. Thank you.
-
Vivek నాళ్ళ (@NallaVivek) reported@ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra
-
Sachit Bhat (@SachitRidesAway) reported@ACTFibernet EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. It has happend more than 5 times now - is there a solution or not. Everytime a guy comes, he says next time this won't happen. But same story. #bangalore and this time too your reply will come after ages.
-
Rahul (@naamsunahogaa) reportedNeed help @ACTFibernet connect through dm
-
bro (@spacellp123) reported@ACTFibernet @ACTFibernetHYD Net is very slow. Can u please look into it
-
VJ (@VJ_Naidu040) reported@ACTFibernet @FiberAct @AcTbalamalladi ACT-ai_101780672110 customer ref Ticket no SR10181242464047 should be resolved before the cricket match and FIFA World Cup finals otherwise we will disconnect the service for good.
-
Ganesh Natarajan (@GaneshNataraja5) reported@ACTFibernet how long you want to wait ?? More than 2 days just to fix the issue in the box?? Crazy!!!
-
Abhijit Pal (@Abhijit_Pal) reported@ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.
-
Ganesh Natarajan (@GaneshNataraja5) reported@ACTFibernet I am getting only the update not the resolution.
-
Sampath PSPK (@SampathPSPK_) reported@ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.
-
Venugopal Murali Prabhu (Venu) (@mvenugopal21) reported@ACTFibernet get your act together. Customer service is horrible. I did a plan upgrade and I was supposed to get mesh router and ticket was raised on July 2nd till now no update.
-
Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet I understand it's currently unavailable, but that is exactly why I am requesting an expansion. There are many potential customers in Khawas Ji ka Rasta (302002) who are fed up with local providers and want to switch to ACT. Please share this ground reality with your network pla
-
Rajat Jaiswal (@RAJATJAIS25) reported@ACTFibernet what the hell is going on r u trying to fool and cheat i am fedup ..following up from last 15 days... poor company..can even refund few bucks. ..trying to cheat
-
Harry (@harrythemod) reportedwhy is it that we have to reach via social media to even get a decent ticket resolution and updates. @ACTFibernet like ETA resolution time just keep on expanding without comments. is there any technician man power shortage or operational challenges? No roper escalation paths
-
Irshad (@irshu2) reported@ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.
-
Sesha_CR7📸 (@Sesha_CR7) reported@ACTFibernet First ask you technicians to respond properly. Pathetic customer service being provided here.
-
Arun (@ArunachalaRaman) reportedSubject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet
-
Justaname (@Chaitali2608) reportedThere has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet
-
Mohammad suleman (@Mohammadsu19391) reported@ACTFibernet @PMOIndia @AshwiniVaishnaw Thanks for the response. However, there is a huge demand for reliable internet like ACT in our locality (Hawas Ji ka Rasta, 302002). Many residents are unhappy with the current options and want to switch. Please flag this to your network expansion team for feasibility."
-
Surinder Verma (@Surinde66757107) reported@ACTFibernet your internet is down again. Your Service request SR11081177748514 is this. Why is it happening every other week??
-
Yuvaraja (@Yuvanames) reported@ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”
-
Manish Periwal (@mperiwal14) reported@ACTFibernet My work is hampered. Fix it asap
-
Ganesh Natarajan (@GaneshNataraja5) reportedSR10381257301624 one more time. New week new issue new ticket. @ACTFibernet
-
abhishek sharma (@abhisheku73) reportedIt's better to change the service provider, the @ACTFibernet useless
-
Ghanshyam (@ghanshyam_in) reported@ACTFibernet facing issues with act broadband since 12 pm Logged a ticket already , but no response
-
Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reportedDear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???
-
Mahesh (@Mahesh_arepally) reported@ACTFibernet Relying upon such branded internet service providers and working from our home results in our job risk due to unstable internet. Naveen whose local staff won’t respond at all. Kindly fix our issue on priority