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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 66% Internet (66%)
  • 23% Wi-fi (23%)
  • 7% Total Blackout (7%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Ahmedabad, Chennai, New Delhi, Ludhiāna, Coimbatore, Mumbai, Delhi, Kolkata, Pune, Vadodara, Visakhapatnam, and Jaipur.

CityProblem TypeReport Time
Bengaluru Internet 11 hours ago
Bengaluru Internet 12 hours ago
Chhindwāra Internet 13 hours ago
Hyderabad Wi-fi 2 days ago
Chhindwāra Internet 3 days ago
Ahmedabad Internet 4 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • AmalenduPandit
    Amalendu Pandit (@AmalenduPandit) reported

    @ACTFibernet I also requested a callback from the engineer almost 1000 times, but no calls came. When do I expect a resolution?

  • ishwarachanta
    Ishwar Achanta (@ishwarachanta) reported

    @ACTFibernet what gives? No response to repeated complaints on disruption at Egmore, Chennai! Calls to customer svc being cut off @trai @dot

  • Yuvanames
    Yuvaraja (@Yuvanames) reported

    @ACTFibernet Based on my experience, I cannot recommend ACT Fibernet to anyone. If this is how they treat customers who have already paid for their service, think twice before choosing ACT. I hope no one else has to go through such an experience. #ACTFibernet #PoorCustomerService #Broadband

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet it just went down again after being up for a bit. What's going on? atleast provide clarity or communication from team!

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet Always worst services by act people. No doubt about this

  • salahuddinliaz
    salahuddin liaz (@salahuddinliaz) reported

    @ACTFibernet Dear Mr Srinivasa Rao, Regarding SR10381155623834, SR10381122654499 My complaints are not attended , for the one week I couldn’t run my office , call centre customer executive not responsive to my calls , feeling helpless please try to recifty the issue As soon as

  • NallaVivek
    Vivek నాళ్ళ (@NallaVivek) reported

    @ACTFibernet Asking customer to have Patience for two months is not called service Its utter failure to fix your useless company’s systems Return my money you made me to pay extra

  • Mahesh_arepally
    Mahesh (@Mahesh_arepally) reported

    Hey @ACTFibernet it’s not been a month and we’re back with WiFi issues again. SR10181209256044 complaint has been raised but we’re trying to contact local ground level staff but no response from them. If this doesn’t resolve ASAP we’ll plan to terminate

  • ChandikanB
    Ghajinikan (@ChandikanB) reported

    Are field technicians completely working in night shifts or avoiding work during customer care hours? Why is there no update for 3 days? Why is the service always scheduled after 7 30 PM and customer care hours close at 7 PM @ACTFibernet

  • elluranand
    Just Like That! (@elluranand) reported

    if anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?

  • ArchitectSam76
    Sam Ponraj (@ArchitectSam76) reported

    The internet has been cut twice in the last five days. The complaint mechanism in the Act app is not working efficiently. However, the Twitter team is responding well. Please send your team immediately to rectify the issue. SR10381276165184 @ACTFibernet

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet We r nt getting any hlp 4m ur technicns. Evn thy r nt bothring for cust pain. Hw we will continue office without intrnt access? It is hppning evry couple of days but no permnt solns provided yet. Intead of drgging d issue. Ur technicns r also g8 they r alwys giving new reasns.

  • souravpurohit
    sourav purohit (@souravpurohit) reported

    @ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.

  • deepu67
    Pradeep Raj (@deepu67) reported

    @ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    They will not resolve it, i shifted to a better service provide you should too.. @AyanMehta5 .... The @ACTFibernet is useless

  • VenkatGundasu98
    Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported

    Dear @ACTFibernet , It has been about 24 hrs since I lodged in my complaint for internet issue and it has not been resolved yet. We working people are mostly relied on internet and is this is the service that you are giving us ???

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

  • naamsunahogaa
    Rahul (@naamsunahogaa) reported

    Need help @ACTFibernet connect through dm

  • Hem2k
    Hemanth (@Hem2k) reported

    Facing internet connection issue with @ACTFibernet everyday since past 4 months. Not giving refund for my 7 month subscription so atleast I can shift to @Airtel_Presence Biggest fraud in india @ACTFibernet

  • Rudy14112222
    Rudy 𐤊 (@Rudy14112222) reported

    @ACTFibernet due to your sales person Guru from Thirumullaivoyal the way how he dealt with me and shown his pathetic attitude you missed me to become your potential customer, until you will have professional sales staff you will never win in this heavy internet competition INR

  • ChandanKM_
    Chandan Kumar Mishra (@ChandanKM_) reported

    @ACTFibernet You're the worst service provider, you know that right ?

  • BalajiGopalanCH
    Balaji GOPALAN (@BalajiGopalanCH) reported

    @ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT

  • shubha_a5
    Shubha (@shubha_a5) reported

    @ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    Not required any more, I have already signed up with another service provide, I will ensure that all my friends and family also cancel your services soon... @ACTFibernet ..... You guys are providing the worst services in Hyderabad

  • susheelshetty
    Susheel Siddamshetty (@susheelshetty) reported

    @ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...

  • prasanthkannan
    Prashanth (@prasanthkannan) reported

    SR10381217264834 this is the second time in less than 24hrs to raise ticket for internet disruption. Very bad experience @ACTFibernet

  • IndianSoviet
    NutellaJunk (@IndianSoviet) reported

    @ACTFibernet I need to shift the wifi adapter location within my home, can please help me ?

  • sanjeevkumar593
    maharjpetsanjeev (@sanjeevkumar593) reported

    Your Service request SR10181173549184 is expected to be resolved by 15-Jul between 19:30 to 21:00. Not yet resolved @ACTFibernet @ACTFibernetHYD you guys tempting me to switch other network

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    Internet stopped working at Vasanth Nagar area. Worst services always by act team @ACTFibernet