ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (65%)
- Wi-fi (28%)
- Total Blackout (7%)
- E-mail (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Hyderabad, Delhi, Bengaluru, Chennai, Chhindwāra, Ahmedabad, Coimbatore, Visakhapatnam, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, and Jammu.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Internet | 3 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
|
Delhi
|
Total Blackout | 1 day ago |
|
Bengaluru
|
Wi-fi | 2 days ago |
|
Chennai
|
Internet | 2 days ago |
|
Bengaluru
|
Wi-fi | 3 days ago |
Full Outage Map
Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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akshath.k.r (@akshathkr) reported@ACTFibernet What the hell again and again? So much internet issues. Not even a single month you have provided good services... Everything issues only from your service provider. I have paid bills on time and still have to go through so much crap from you. Stupid Shame on you.
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robinreddy (@robinreddy44) reported@ConsumerHelp_ @ACTFibernet My service request SR10179910546804 has been pending with no proper action. The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue. #ACTFibernet #PoorService
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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Deeptanshu Lodh (@DeeptanshuLodh1) reported@ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.
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Dhruv Sood (@Dhruv496) reported@ACTFibernet @ACTFibernet your regret will not solve my problem
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.
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Shant Kumar (@Shant057) reported@ACTFibernet @ACTFibernetHYD Facing issue with Internet since yesterday morning. Trying to reach the service but the person stopped answering my calls since yesterday. Can you please look into this matter?? The service is pathetic. Didn’t expect this as I’m using ACT from 4 year
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Son of *****. *************. Have some shame. Taking full money and outages most of the time. Why will it take 2 days to resolve the internet issue? It's been regular now. Every weekend there is no internet, it has been happening from past 3-4 weeks.
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet @ACTFibernetHelp Repeated outages due to tampering at current junction box. Requesting junction box relocation/change to a secure location (locked/indoor) Or Please shift my connection to a different nearby box/port. Need permanent fix, not temporary repair.
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kanak prajapati (@polaroid080) reported@ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working
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Parantap Shukla (@parantap_shukla) reported@ACTFibernet I had used your service in chennai for 6 months. Till today on any random day, shifting request raises through my number and email id. Someone starts calling and then close it automatically. Close this issue on priority.
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neelam samanth (@NeelamSamanth) reported@ACTFibernet SR10179931727424- Internet down for 4+ days. Previous ticket was closed without resolution. Engineer confirmed switch issue but no action has been taken. No follow up so far. Extremely poor service. Need immediate escalation and restoration.
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Jagyanseni (@SweeTie92083310) reportedNo internet since today; Ticket SR10279909602684 still unresolved. Area outage with repeated delays and no clear update. This is critically affecting my work .Request immediate escalation to senior team and urgent resolution without further delay. @ACTFibernet
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Kaido (@qsameer368) reported@ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮
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Roshan George (@GeorgeRoshanmba) reported@ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.
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Rahul (@rahul_rahu90786) reported@ACTFibernet can you please support as my internet isn’t working since last night and I am unable to connect with you customer support
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet When are you going to fix
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JA (@aleph2050) reported@ACTFibernet I am not getting the Internet connection and unable to raise a ticket as your app is non functional. I would need help on this. My account number is 107790432343. Please help at the earliest
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet @ACTFibernet Connection is now working, but billing issue is still not resolved and no one has contacted me. Why am I being charged incorrect amount? Please correct the bill and arrange a callback urgently. Ticket ID: SR11079916754264 Mob: 9910922475
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v bhavana (@vbhavana8123) reported@ACTFibernet Your time lines are poor
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Sayyed Tausif (@sayyedtausif92) reportedLiving in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet @AdvisorLaborLaw @tak_ajj
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Chiku Chikola (@ChikuChikola) reported@ACTFibernet Internet not working since last 2 days , nobody came to visit. Pathetic service, avoid act fibernet at any cost SR11079925130164
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suprateek (@suprateek13) reported@JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.
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RideshJagirdarPress (@parasrj) reported@HydPatels @ACTFibernet @airtelindia I disconnected AirTel due to frequent disconnection and time being taken for resolution
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rapo (@rapors36) reported@ACTFibernet Arre yaar when do you plan to resolve my issue. I gave paid 9k for 6 months to upgrade plan. Are you even considering to fix my plan or ignoring. APPEAL TO ALL MY FRIENDS THIS IS THE UNIMAGINABLE WORST CUSTOMER SERVICE FROM @ACTFibernet please think twice before going for this.
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Rajarshi (@rajarshi) reported@ACTFibernet Not assigning a tech person post 48 hours of a complaint,, acceptable?
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Randeep Singh (@ramansaini) reported@ACTFibernet . I am still waiting for the resolution and I hope that I am not getting a response that we cannot process the refund. I am not going to take the blame of some wrong commitment from your sales team.
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md fayaz (@fayazizzy) reportedVery bad service, after recharging the network gets so slow. Worst service. @ACTFibernet @ACTFibernetHYD ******* service bastards what u people are doing don't know.
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Swagz (@lovelyghosh53) reported@ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?
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Vipin Detani (@DetaniVipin) reportedIf you are in BLR never buy your wifi connection from @ACTFibernet. Worst service out there with virtually zero customer support. 12 days since a plan change request and no one has showed up. Now got a msg from them saying if I dont pay for the old plan they will cut the wifi.