ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: New Delhi, Chandigarh, Bengaluru, Nalgonda, Hyderabad, Chennai, Pune, Coimbatore, Jaipur, Raipur, Ludhiāna, Delhi, Kolhāpur, Mumbai and Srīperumbūdūr.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Total Blackout | |
| Chandigarh |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Nalgonda |
TV | |
| Hyderabad |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Adil Husain
(@Adil_Husain_) reported
@ACTFibernet My broadband is not working since yesterday morning its not fixed till now . The ETA keeps moving forward when the time limit crosses. Need to fix this ASAP. SR10266395434694
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Roy Krishnendu
(@krishnendu108) reported
@ACTFibernet ... Your ticket number is SR10266396289624 2nd ticket in 5 days. What a service! #ACTfibernet Should I switch my connection, pls advise.
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Sujit
(@Sujit06013090) reported
@ACTFibernet Why is it that your broadband network has become very slow and most often being disrupted. This is really hampering our work. It is time to look for other service providers now.
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Shashank Shekhar
(@shashank736) reported
@ACTFibernet It has been more than 15 hours and internet service is not yet restored. I don't want to use internet service from such a pathetic internet service provider. Please refund my money for this month and next 2 months(paid in advance). I am now tired with your great service.
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Apoorv Jain
(@4poorv) reported
@thetanmay @ACTFibernet They still keep calling till date. WTF!
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Deepak Garg
(@gargdeepak_k) reported
@ManjeetTweets @JioCare Same here. They are the worst service provider in industry. My internet is down for last 3 days and nobody cares. If you miss your payment by 1 minute they will immediately stop your subscription,but to resolve query they will take their sweet time. I m switching to @ACTFibernet
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Manamaboy
(@Manamaboy) reported
@ACTFibernet All complaint nos. given earlier. Contacting user is useless as its a backend issue which needs a permanent fix. Informed this several times. Pls go thru earlier communications shared via email.
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Prithvi Sinha
(@thecrowdstopper) reported
@NeerajTapadiya @ACTFibernet Bro, there is no one that can help you in @ACTFibernet. Change your internet connection. In the past 8 months, i had a my connection severed for 35 days. And no one to listen or act in the situation.
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Dr.R.Shankar Shanmugam, PhD, DSc, MBA, CCHQ, RN.,
(@Sharpgiant) reported
@ACTFibernet My connection No is 1036238177465 Connectivity issues for the past 4 days. Complaints made. Not resolved so far. Poor service by ACT company. Never expected
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🇮🇳 Yonib 🇮🇳
(@nanhsirkvyonib) reported
@ACTFibernet Your representative calls me and not just being rude, hangs up on me. Cancel my connection and repay the 6 months subscription I have paid for.
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Kanthala Raghu
(@KanthalaRaghu) reported
Hello @ACTFibernet here’s the ticket for Internet Outage at your Junction Box. SR10166396339704 I’m disappointed that a simple fix for this at junction would take 24 hrs to fix !! This is such a poor experience. I’d rather fix it for u, if u guide me on call than wait 24 hrs 😔
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அஜித் கார்த்திக்
(@Ajit_karthi) reported
@tamilhollywood2 @ACTFibernet Complaint raised via customer care.. Yet to be resolved..
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Manamaboy
(@Manamaboy) reported
@ACTFibernet As rightly said b4, internet is gone again. Hv been reiterating that its d/c-ing often for the past 1-2 months. Now the whole process of support tkt - ignore -followup - closing without solving is back !!!
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Rohit Jain
(@ja32147035) reported
@ACTFibernet No my problem isn't solved yet.... Promised to waive off 2k from my bill and only did deducted 800 this is unfair and comes under unfair trade practices of conusmer law's. I have all conversation in record if not provided with ultimate solution will fight against you
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Ashok Pardhu
(@as_chary) reported
@ACTFibernet call that time I raised concern in twitter.After 10 days some road side guys came and fixed the connection they don't know where to connect how to explain about modem. 2.Worked for 2 months after that I faced internet connection issue...gone they fixed after 8 days
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Narendra Sai
(@naniamirsr) reported
@ACTFibernet it’s gone again. What a pathetic service. 560043
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Ganesh
(@Giridha18754732) reported
@ACTFibernet any updates on my account number 109015124729, customer executive told will register a complaint based on the number of connections that were using the power and detailed calculations sheet and my due date is 21/11/2022 of bill but when i open app nothing can be seen
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Advocate Bhupendra Shekhawat
(@Vrishu1) reported
@ACTFibernet internet is not working since morning and no assistance has been provided by the support team. Pathetic service. What's the use of the app if you cannot solve customer issues. Disappointed.
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saurav gupta
(@sauravg54128586) reported
Worst Fibernet ever, No speed, Keep on calling costumers for payment and makes fool of them and makes excuse that we will resolve your problem in 48 hours @ACTFibernet @ACTFibernetHYD @balamalladi
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narendran s
(@mcnarein) reported
@ACTFibernet gone back to being a bad service. Internet outage since nov 2 and hardly any action. And for a customer of over 7 years...
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Jaswanth Sanju
(@JaswanthSanju) reported
@ACTFibernet such a worst experience using ACT Fibernet, lot of interruptions in network without any prior Information.
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Prithvi Sinha
(@thecrowdstopper) reported
@sayedsaz @ACTFibernet Bro, change your internet connection. Others are not very good but there is intent and will power in other companies. Act has simply taken their customers for granted. Even after slapping a customer, technicians retain their jobs. Also they are not paid by the company properly.
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Suman Murthy
(@suman96) reported
@ACTFibernet not sure why I’m paying for this anymore considering we have recurring internet issues in my area. Customer care is of no help whatsoever.
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samina rafik
(@SaminaRafik) reported
@ACTFibernet I didn't use any foul word for your kind information and when you have so much spare time to take action on such things then please take action on your service and your employees...first start giving proper service
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Upendar mamidi
(@ApeEvent115) reported
@ACTFibernet @ACTFibernetHYD applied for new connection and paid amount on 6th nov,later told service is not aviable in my area, but amnt didnt refunded it been more than 15 days ,plz kindly help Your prospect no. is 101662861718. Mno. 7899397800
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Millennial
(@monkey_to_monk) reported
@ACTFibernet why is your service so pathetic while your charges are high? There always seems to drop in the network. I am just hoping to switch to different network after I change my location
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Janakiram Attuluri
(@janakiram_j) reported
@ACTFibernet worst internet service provider i have come across. Raised a request for new connection 5 days back. I have not got any response yet.
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Prithvi Sinha
(@thecrowdstopper) reported
@ACTFibernet What is the point of such advertisements? You are simply a fraudulent company who is duping its customers constantly. This is the second straight weekend when I don't have internet. And the resolution is supposed to arrive by evening. My weekend is over. You need to be punished.
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H.A.L. 9000
(@tamilhollywood2) reported
@Ajit_karthi @ACTFibernet They usually resolve quickly... Last time they did good for my complaint..Hope this will be resolved soon .
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pavan kumar
(@pavankumarbvrm) reported
Hi @ACTFibernet could you pls provide an uninterrupted service? Or else pls let me know. Facing network issue 3rd time in the last 1 week. SR10266399724214