ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (69%)
• Wi-fi (22%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)
• Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Hyderabad, Chennai, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, New Delhi, Bhubaneshwar, Delhi, Kanpur, East Delhi, and Ludhiāna.

City	Problem Type	Report Time
Bengaluru	Wi-fi	2 hours ago
Chhindwāra	Internet	4 hours ago
Hyderabad	Wi-fi	6 hours ago
Hyderabad	Internet	10 hours ago
Bengaluru	Total Blackout	12 hours ago
Hyderabad	Internet	14 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Niharika B (@_aloopitika) reported 2 minutes ago

  @ACTFibernet And inform that supervisor is busy and will call me after 1 hour. Which of course never happened, no one ever calls back from ACT!

• 
  Kumar Srinivasan (@kumaranna) reported 7 minutes ago

  @ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment

• 
  Sanjay Singh (@sanjayrathore36) reported 9 minutes ago

  @ACTFibernet Worst services in Lucknow .

• 
  ismail baumran (@ismailbinomer) reported 9 minutes ago

  @ACTFibernet Why no one is ready to fix this in one go. After every couple of weeks I’m facing the connectivity issue and you guys take 4-7 days to get this fixed waste of time money. If you don’t have man power then don’t expand your bandwidth

• 
  Maninder SinghBhatia (@ManinderSb1) reported 11 minutes ago

  Your Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help

• 
  AA (@Panda2rocks) reported 12 minutes ago

  @ACTFibernet @ACTFibernetHYD @EAhmed84640 When will the Internet issue will be fixed? No one came to check

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 14 minutes ago

  @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

• 
  Siva Kumar (@sivagmca) reported 14 minutes ago

  @ACTFibernet Nearly 24 HOURS without internet. Multiple calls. Multiple service requests. Still NO resolution. Zero urgency. Zero accountability. This is an unacceptable way to treat paying customers. I would NOT recommend ACT Fibernet to anyone.

• 
  karthik alagan (@karthikalagan) reported 16 minutes ago

  The biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you

• 
  Himanshu Basoya (@HIMANSHUBASOYA) reported 17 minutes ago

  Hey @ACTFibernet , i had paid for a 6 month plan but looking at your recent support performance i have made my mind to shift to another provider. How do I close my account and get the remaining money back ?

• 
  Mailsami (@paalpayasam) reported 19 minutes ago

  @JioCare @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet I urge you to disconnect immtly & refund the security deposit at the earliest

• 
  Venkat (@venkatepm) reported 19 minutes ago

  Hi Act sevice is very very worst in my life I paid and got connection for 6+1 from June to December Now app asking pay some amount and disconnected my service @ACTFibernet

• 
  Mughil Vendhan (Mambatti Kudumbam 💛) (@MMughilVendhan) reported 23 minutes ago

  @JioCare @JioCare I’m completely disappointed with JioFiber. 56+ hrs without internet and your useless support system still hasn’t restored my connection. Learn from @ACTFibernet they address failures within 24hrs, if unresolved, extend the plan for the outage period. That’s cust. service

• 
  sri vatsav (@SrivatsavGorthi) reported 25 minutes ago

  @ACTFibernet Network was not the issue! I did explain you clearly about the installation of cable. Are you even reading the support tickets

• 
  sumanth (@sumanthcalling) reported 28 minutes ago

  @ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.

• 
  விவசாயி (@Vairavan_V) reported 30 minutes ago

  @ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst

• 
  Seeker (@seeker0321) reported 33 minutes ago

  @ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread

• 
  Bharat Agarwal (@honestconsumer7) reported 35 minutes ago

  The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet

• 
  Mahjabeen | Photographer (@_mahjabeen_) reported 41 minutes ago

  @ACTFibernet I haven't got a resolution in 4 days, not sure what resolution you are talking about now.

• 
  Sanjay Singh (@sanjayrathore36) reported 41 minutes ago

  @ACTFibernet @zomato @letsblinkit Worst services in Lucknow .

• 
  Vignesh 🇮🇳 (@vicky61293) reported 46 minutes ago

  @ACTFibernet Hi team, facing network issues since yesterday I have raised complaint/ service ticket and as per the ticket the ETR is aug15 9pm and no updates received from field team. Escalated to customer care twice ( Aug 15 and today as well). Bad service SR10381605650644

• 
  Shiva T (@MBDTshiva) reported 50 minutes ago

  @karthiktweetzs @ACTFibernet Same issue 🫠

• 
  pavan pola (@pola33322) reported 51 minutes ago

  @ACTFibernet I would like cancel this installation Please do the needful

• 
  ismail baumran (@ismailbinomer) reported 53 minutes ago

  @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp

• 
  Preeti Singh (@PreetiLata4) reported 53 minutes ago

  @rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off

• 
  Lucifer (@damagedesigner) reported 55 minutes ago

  Beware of these Scammers who don't value customer service and work for the organisation as Customer Experience Managers @ACTFibernet - check your DM n call back!

• 
  karthik alagan (@karthikalagan) reported 55 minutes ago

  This is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.

• 
  Sanjay Singh (@sanjayrathore36) reported 57 minutes ago

  @ACTFibernet @PMOIndia @AshwiniVaishnaw Worst services in Lucknow .

• 
  sri vatsav (@SrivatsavGorthi) reported 57 minutes ago

  @ACTFibernet Technician called again telling me it’s not their responsibility to install the new cable. Should I go through this hassle if I have to just upgrade a plan? Terrible experience this is.

• 
  Dinesh (@dineshrtvt) reported 58 minutes ago

  @GulbamSai @ACTFibernet I do have similar issues with @ACTFibernet their customer support team is trained to ensure fake promises are delivered to customers