ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (15%)
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Total Blackout (12%)
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E-mail (4%)
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TV (%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Pune, Kolhāpur, Bengaluru, Visakhapatnam, Greater Noida, Mumbai, Delhi, Ludhiāna, New Delhi, Jubilee Hills, Guntur, Nellore and Vijayawada.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Wi-fi | |
| Pune |
Total Blackout | |
| Hyderabad |
Internet | |
| Hyderabad |
Internet | |
| Chennai |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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supriya joshi
(@supriyajoshi093) reported
@ACTFibernet wifi not working from yesterday morning. Tried to call you guys but as usual there is zero response. This happens even when I pay the bill on time. Ridiculous service.
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Satish Medapati
(@Smedapati) reported
@ACTFibernet Is there a way to talk to a human ? Your IVR goes in loop & it says restart. Internet doesn't work & how does one reach you tech support ?
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v2click - Solo Vibrant Voyages✈️🗺
(@v2click) reported
@ACTFibernet Hello, our slow speed issue has not been resolved. Your CS exec without even troubleshooting simply asks to upgrade the modem. Hope you can understand how frustrating this is. I have been asking for a technician to visit the site to resolve the issue.
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Shravan Kumar
(@shravanDaddolu) reported
@ACTFibernet Seems issue resolved now, kindly check, if it has any relation with powercuts. Thanks.
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Vishnu Devagnanam
(@vishnu1503) reported
@ACTFibernet I can't deal with this every single week. Its impossible to even reach ur customer care and no one is bothered to sort it out.
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ravi kiran
(@ravidavaluri) reported
@ACTFibernetHYD @ACTFibernet my plan has expired on 7th Dec. I placed a call to your support team and requested to change my plan 1) upgrade plan to 100mbps 2) change plan from monthly to yearly I was told that my new plan would reflect in a day but it didn't happen
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அசு-டுவிட்🕊
(@aswathk) reported
@ACTFibernet even your service is bad. I thought any issue to be fixed in short term but it will take more than 8 hours means. Pathetic for the money you are getting. U can waive the cost for internet. But the work interrupted because of that costs more. Will u repay 1day salary
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UD
(@UD95131533) reported
@ACTFibernet Always sending noreply mails,but not responding the calls.Very bad behavior with valuable customers.
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yaser abdullah
(@yaserab85381012) reported
@ACTFibernet i took one year package but I am thinking of changing it to other broadband... When u can't provide good service during wfh time for us under covid situation....you should close ur broadband and open a shop... Your ACT Fibernet Ticket no:SR10149748866372 has been .
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Shubham Ritam 🇮🇳
(@shubhamritam) reported
@ACTFibernet my internet is not working. Check DM I have shared my registered number.
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Vijaya Raghava Reddy
(@VijayaRaghavaR9) reported
@ACTFibernet I am tired and vexed..my earnest request to solve the problem permanently or refund the amount..no:SR10149733276012 NOT at all showing interest in solving the problem.kindly resolve the issue urgently
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Ashwith Sreepathi
(@AshwithAuditore) reported
It is so annoying to have the stupid Zee5 subscription which was auto renewal. Act Fiber net doens't even provide any kind of "Cancel" feature and sucking all the money from customers. Pathetic, I want all my money refunded or just remove my connection. Useless @ACTFibernet
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Enigmaticking
(@KRajaisking) reported
@ACTFibernet I paid for 6 mths+2 mths in June 2020. Instead of passing the benefits of 8 months, you guys have given me only 5 months coz I converted the scheme to monthly. Which sane customer will pay for 8 months and ask to convert it to monthly. 1/2
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Lokesh Dujari
(@Lokeshdujari) reported
@ACTFibernet 3 days since new connection requested and payment made but still no technician came to install at Hyderabad. Phone - 9830461719. Please help.
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Vishnu Devagnanam
(@vishnu1503) reported
@ACTFibernet again 24 hours without internet!!. I am getting fed up of this every weekend. No response from your customer care!!
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SAMALA NIKHIL
(@nikhil_nick007) reported
@ACTFibernet Leave matter of shifting of junction box & resolving my problem atleast he didn't even called me ....
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Anil
(@Anil15072000) reported
@ACTFibernet hello on Your ACT Fibernet Hyderabad server the down load speed is showing almost twice the speed of plan in my case I am on 50Mbps plan but it is showing 91/94 Mbps download speed Please fix Your server as it is misleeding
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Sayani Samaddar
(@inayasSam) reported
@ACTFibernet It has been more than 24 hrs without Internet.. no service done.. called customer care 4 times but same reply. WFH getting hampered. Resolve this immediately. Did not know about this pathetic service.
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R A M™
(@ramtweetshere) reported
from
Sholinganallur, State of Tamil Nādu
@ACTFibernet used my power connection even after disconnecting my connection for almost 18 months. No proper response or feedback. Worst service and attitude.
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Husain Kanba
(@husain_kanba) reported
@ACTFibernet I'm frustrated hearing, give us 24 hours to fix it, the 7th time!! I'm done waiting now, just refund me my money. And I'll definitely find a better broadband service provider than @ACTFibernet #ACTFibernet
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CHRISTOPHER
(@ChristoKez) reported
from
Bengaluru, State of Karnataka
@ACTFibernet @ACTFibernet What's the update on this Sales rep says Network engineer will call but till now there is no update ??? I need it fixed today.
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Shantanu Pathak
(@Shan_1892) reported
@HathwayBrdband I really regret my decision of moving from @ACTFibernet to @HathwayBrdband .. If I dont get resolution today.. I think I will have to go back to Act Fibernet.
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Charan Teja Yerneni
(@TejaYerneni) reported
@ACTFibernet @sushilsingh011 Hey when will you solve my issue.If we are tweeting more than one time U guys won't reply what a pathetic service.@ACTFibernet Have some responsibility
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vamshi boga
(@vamshiboga) reported
from
Jangaon, Telangana
@ACTFibernet I entered my address details in the given page but still it is showing it is currently not available in my location which is my main problem I already highlighted.
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UD
(@UD95131533) reported
@ACTFibernet Dear Act fibre, kindly note that keeping false promising ,and commitment lose hopes in your company,as we are your valuable customer and I am force to go with new broadband connection.(airtel or hathway).
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tejinder singh
(@tejinder00z) reported
@ACTFibernet Hi team kindly help me out I am tired of raising Internet issues every now and then kindly get the issue fixed ASAP. SR10249733211822.
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SRK
(@KalluruSR) reported
@ACTFibernet @CMOTamilNadu @ACTFibernet #sucks #worst service
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yaser abdullah
(@yaserab85381012) reported
@ACTFibernet Dear folks....we don't trust you anymore and don't spread fake commitments...below is the SR number ...i am on Job doing wfh...i raised ticket and call ur area supervisor multiple times but no response even tickets are getting closed without resolution..
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Laamii
(@LavanyaChavalii) reported
@ACTFibernet you have the worstestestestedtestest service of all We can't even raise the ticket in your worst app. Very frustrating!!!!!! #Fraud #ActFiberNet
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Siddhardh Reddy
(@Sid_Reddy79) reported
@ACTFibernet soo irresponsive team not able to provide Internet connection from the past 4 days and been complaining from 21st November. My fiber net line is completely dead from 9th December. WHY ARE YOU BEING SO RUDE IN RESOLVING.. People are getting new connections in 2 Days.