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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Hyderabad, Guntur, Bengaluru, Nellore, Chennai, Mumbai, Kolkata, Lucknow, Ludhiāna, Vijayawada, New Delhi, Coimbatore, Ahmedabad, and Tanjore.

CityProblem TypeReport Time
Chhindwāra Internet 6 hours ago
Hyderabad Wi-fi 7 hours ago
Chhindwāra Internet 22 hours ago
Chhindwāra Internet 1 day ago
Guntur Internet 1 day ago
Hyderabad E-mail 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • socialevil2002
    Singh Ranbeer (@socialevil2002) reported

    @ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet connection has not been working since last night and is affecting important work. Very bad service from ACT.

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

  • viresh_uberoy
    Viresh Uberoy (@viresh_uberoy) reported

    @ACTFibernet it’s been 5 days since I raised a relocation request, and your technician hasn’t visited nor is he picking up my calls. I’ve been waiting since he’d said he’d be here today morning, and even after making repeated calls to your customer care, no resolution. Pathetic

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

  • dmvnsaid
    Mouli Dammalapati (@dmvnsaid) reported

    @ACTFibernet Agent while taking the lead, they said installation will be done once payment was done. I have made payment, later no call or not even lifting the call. I hope I need to cancel the lead as I need it immediately.

  • sanatana57
    Sanatana (@sanatana57) reported

    I want I my money back soon, so that I can switch to @ACTFibernet . Atleast they provide the routers which has inbuild VPN support.

  • sgodithi
    sunil godithi (@sgodithi) reported

    @ACTFibernet It took 5 guys to fix my ACT connection. First 2 morons came, then a smarter guy came and figured out it was connected previously to Airtel. And another senior with his assistant came by. And it's all fixed.

  • sandy_senthil
    Senthil Kumar R (@sandy_senthil) reported

    @ACTFibernet I signed up for a new connection yesterday and did not expect this kind of horrible service from Act .. installation was supposed to happen yest .. till today no one even responds - I have wasted 1 day sitting on installation … I am now thinking of cancelling

  • Chumankp
    Kumar Panda (@Chumankp) reported

    @Airtel_Presence @airte Also this building phase 3 having 96 flat. If you want miss 96 customer by pushing airfiber. We are happy le move with @ACTFibernet So they already provided fiber connection to same building.

  • badassureka
    Rashi Sureka (@badassureka) reported

    @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

  • poorjoke_tweets
    RAJENDER (@poorjoke_tweets) reported

    I need some help regarding my account @ACTFibernet . Bother to check dm

  • SprEinfach
    SPR (@SprEinfach) reported

    @ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    It didn't took 3 days , now the same issue again SR10181726603874.. Do look into the above ticket and resolve atleast within 2days !! @ACTFibernet @ACTFibernetHYD

  • Sarat_Chimp
    Tracmar@DCUO (@Sarat_Chimp) reported

    Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet

  • vatsalbajpai_
    Vatsal Bajpai (@vatsalbajpai_) reported

    Hey @ACTFibernet I pay for a costly plan to use 3.3TB/mo But Ofcourse - cannot use more than 200GB in a month - 90% downtime! It has been months, my patience does not exists anymore Why to push some to takeover your POP hubs, let’s kill the whole network no? Unhinged ffs

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet Continuing to share the update of the horrible service: now time of resolution changed to tomorrow night 9 pm.

  • rao_gnaneswar
    Gnaneswar Rao (@rao_gnaneswar) reported

    Unacceptable service. 42+ hours of complete outage with zero action taken on my registered complaint. Fix this ASAP or I'm taking this to the National Consumer Helpline @ngh_goi. ​Ticket ID: SR10781687851424 @ACTFibernet @ACTFibernetSupport

  • tamilcryptoguy
    Tamil Crypto Guy π² (@tamilcryptoguy) reported

    @ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet

  • BalajiSwaminat
    Balaji Swaminathan (@BalajiSwaminat) reported

    @ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.

  • Dinesh72521026
    Dinesh (@Dinesh72521026) reported

    @ACTFibernet I have never seen a such a worst costumer service team like this such a a worst behaviour they’re begging to make the payment once it’s done none of them picks up the call. They’re very rude to

  • SheilaPrema
    Sheila Prema Roy (@SheilaPrema) reported

    @ACTFibernet Could you ask your Customer service people to answer calls, which is a sign of good customer service, and not to ignore customers calls after they have made the payment, please? I know money is important but it's downright disgusting of your CS staff to disregard customers.

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet @ACTFibernetHYD SR# SR10181706560984 Internet not working, ETR is getting delayed. Do you people know the term "accountability"?

  • ksabnekar
    Krishnakanth Sabnekar (@ksabnekar) reported

    @ACTFibernet It's been almost 2hrs internet is not working in our area Opp Bapu Ghat Langerhouz.Request you to kindly look into it at the earliest.I've raised a ticket but still the internet service has not been restored yet. No one has called us from ACT authorities yet.

  • Ajitkum99927321
    ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported

    @ACTFibernet @ACTFibernet Please understand the customer’s problem too. What am I supposed to do with such service? Neither are you installing the Wi-Fi nor processing my refund. This is honestly one of the worst service experiences I’ve had.

  • iShubham007
    Shubham (@iShubham007) reported

    @ACTFibernet Any update on ticket SR11581804549974 ? Can you please prioritise this as it's impacting business hours deliverables on weekdays ? The issue persists more than 24 hours.

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

  • Baap_koMtSikha
    Tyler Rake (@Baap_koMtSikha) reported

    @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎

  • PESTAMlLNADU
    Padappadi Elaniswami (@PESTAMlLNADU) reported

    ACT cheap and enga neraya per sonanga nu athu podalam nu pathen..rendu per call pani enquiry pananga.. plan lam choose pani book panidalam nu 3 vaati call panen..rendu perum edukala👎👎 Booked Airtel Xtsream after that U lost a customer because of your poor cus care @ACTFibernet

  • evabuilds
    eva (@evabuilds) reported

    unfortunately I paid for 6 month plan😭 I hope big twt acc can repost/comment on this tagging @ACTFibernet , would help a lot tbh