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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 23% Wi-fi (23%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Chennai, Guntur, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, and Bhubaneshwar.

CityProblem TypeReport Time
Hyderabad Internet 12 hours ago
Chhindwāra Internet 21 hours ago
Hyderabad Wi-fi 21 hours ago
Chhindwāra Wi-fi 1 day ago
Chhindwāra Internet 2 days ago
Bengaluru Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    @ACTFibernet Here we go again...SR11081721954944 internet is down. Let us now wait and see what effect if any our last conversation has had.

  • brahmmajoshi
    Sridhar Joshi (@brahmmajoshi) reported

    @ACTFibernet It is a torture to traverse your IVR and reach a human agent. And another torture repeating the entire story again and again. Please resolve my connection issue asap.

  • hahmad71
    Haris (@hahmad71) reported

    Hi @ACTFibernet raised a shifting request its been 3 days and i only got call once and after that i can not track no support from customer care . SR10281594328104 Its always you just wait for few hours. My work is affected heavily and there is ZERO accountability. Disconnecting

  • damagedesigner
    Lucifer (@damagedesigner) reported

    Beware of these Scammers who don't value customer service and work for the organisation as Customer Experience Managers @ACTFibernet - check your DM n call back!

  • Mohamme16541905
    Mohammed riyaz ali (@Mohamme16541905) reported

    @ACTFibernet Since this morning, there has been no internet connection at my location in Hyderabad, and the issue is still unresolved. This is seriously impacting my work. Please look into this urgently and restore the connection at the earliest. #internet #services #worstservice

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet @ACTFibernetHYD SR# SR10181706560984 Internet not working, ETR is getting delayed. Do you people know the term "accountability"?

  • chetan_shetty11
    Chetan shetty -- ಕುಂದಾಪುರ (@chetan_shetty11) reported

    @ACTFibernet what a pathetic service , last 3 days internet is not working and you guys are not even responding to my complaint

  • praveendingu
    Praveen KS (@praveendingu) reported

    @ACTFibernet Poor internet service again! despite paying for a premium plan. Really disappointing @ACTFibernet #ACTFibernetpoorservice #InternetDown

  • srfrndz4evr
    Swathi Rao (@srfrndz4evr) reported

    @ACTFibernet Unhappy with the recent service. Have been your customer for past 6 -8 years never faced any issues. Bill due date is 1September n I get messages every hour, everyday. It’s an harassment.

  • Saurav23121990
    Saurav Chakraborty (@Saurav23121990) reported

    @ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.

  • Hellofamannn
    Naveeen (@Hellofamannn) reported

    @ACTFibernet SR10381639652454 this is the TICKET and there is Frequent network issue with your service and team. Tbh it's poor every week. Already been affected more than 12 hrs none of your employees showed up.

  • SSirugamani
    S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported

    @ACTFibernet If down time is for the whole day time ACT has to refund that days charges. It is happening almost every 10 days

  • ikkarti
    Karthick (@ikkarti) reported

    @abishekrsr @ACTFibernet Get a direct fiber connection. They call its aa GX. Its was the same issue for me now it is no more for more than 1.5 yrs

  • rulebasd
    RK (@rulebasd) reported

    @ACTFibernet , my ticket number is SR10281680948254, we are facing frequent internet outage.kindly solve the issue asap

  • ManishAggarwa11
    Manish Aggarwal (@ManishAggarwa11) reported

    @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

  • ksabnekar
    Krishnakanth Sabnekar (@ksabnekar) reported

    @ACTFibernet It's been almost 2hrs internet is not working in our area Opp Bapu Ghat Langerhouz.Request you to kindly look into it at the earliest.I've raised a ticket but still the internet service has not been restored yet. No one has called us from ACT authorities yet.

  • The_Cric_Panda
    The Panda (@The_Cric_Panda) reported

    @ACTFibernet @ACTFibernetHYD We are struggling with your pathetic service from the last 3 weeks. Every single week we faced issues. The response from your support team is pathetic. They don’t send any technician. The same issue is occurring time and again, and it seems you don’t

  • shahhensshah
    Shahenshaah (@shahhensshah) reported

    @ACTFibernet How many months will you take to close the issue?? Are you dumb? @ACTFibernet

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet After 21 hours the outage was fixed. My feedback: frequent outages 1-2 times a month, slow and delayed support. Helpdesk is not reachable even after several tries #fail #actfibernet

  • abhishekgattin
    Abhishek Gattin (@abhishekgattin) reported

    @JioCare This is the same update from last 18 days. @ACTFibernet is already up the game with customer concern:)

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService1

  • viresh_uberoy
    Viresh Uberoy (@viresh_uberoy) reported

    @ACTFibernet it’s been 5 days since I raised a relocation request, and your technician hasn’t visited nor is he picking up my calls. I’ve been waiting since he’d said he’d be here today morning, and even after making repeated calls to your customer care, no resolution. Pathetic

  • kumargandharapu
    kishore kumar (@kumargandharapu) reported

    @ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    @ACTFibernet Your fibre internet is still not working. Complaint raised this morning, but it’s now 5:45 PM and the issue remains unresolved. Case ID: SR10181682964544. Please resolve this urgently and provide an update. #ACTFibernet #InternetDown #CustomerService @ACTFibernetHYD

  • alpha069425
    ஆல்ஃபா (@alpha069425) reported

    @RevanTalks @ACTFibernet @ticfiber if ticfiber service is not available in your area check with skylink ****. skylink also a reliable operator.

  • ManishAggarwa11
    Manish Aggarwal (@ManishAggarwa11) reported

    @ACTFibernet You want to say that you will not issue/activate connection without payment but with renew them without the consent of the connection holder and ask for payment. Don't you think it's totally injustice

  • PulakChatu54122
    🇮🇳Pulak Chaturvedi🇮🇳 (@PulakChatu54122) reported

    Hey @ACTFibernet, my internet in Rohini, Delhi has been completely dead for 40+ hours. Your support just emailed asking for another 48 hours-absolutely unacceptable!This is a clear violation of TRAI's 72-hour broadband fault limit. Wake up your Delhi team! #ACTFibernet#TRAI

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    Your internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet

  • msr_suresh
    suresh (@msr_suresh) reported

    @ACTFibernet I need a callback to explain the issue in detail. Can you please call me? I called multiple times and raised callback request from escalation desk as well but didn’t get any call yet

  • Mrpanwar_
    SHUDHANSHU PANWAR (@Mrpanwar_) reported

    @ACTFibernet @FiberAct There was not a single call from your technical support only I'm getting a call they'll assign I mail also I have mentioned the mobile number but still no technician assigned or called me. Please don't give same reason