ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Bengaluru, Chennai, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad |
Internet | |
| Bengaluru |
Wi-fi | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vjai
(@Ivanvjai) reported
@ACTFibernet Please Don't Do To Others.. I Never Seen This Kind Of Worst Services Ever...& I Don't Recommend Any More.If You Got That Mail Please Reply Us. Thank You ACT.
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vivek chaudhary
(@codewithmevivek) reported
@ACTFibernet Internet down again. Too poor service and these breakdowns are too frequent now.
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SHREYAS ѕαтуσкι
(@SHREYAS75786123) reported
@ACTFibernet This is becoming a relentless pain. Every month I have issues with broadband.
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Pavithra Prabakar
(@PavithraPrabak7) reported
@ACTFibernet internet is not working raised complaint yesterday they said tech team will call back till now no one called monthly one issue is coming like this, even last week issue came they blamed rain so we left now again issue, token no SR10363481633384 pls resolve quickly
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SHREYAS ѕαтуσкι
(@SHREYAS75786123) reported
@ACTFibernet Broadband connection is not working again! I have already raised a ticket with the support team.
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Baabu Bhaiyya
(@Manan_13) reported
from
PETROL BUNK ORR, State of Karnataka
Hi @ACTFibernet I had requested for the router change 1 month ago. Your technician told he'll come & change it & closed the ticket. He never turned up despite 100 followups and now he has stopped taking my calls. If my issue is not resolved in next 2 days, I'm switching to Airtel
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Akmal
(@Akmalacube) reported
The @ACTFibernet support is utterly ridiculous. It has been 5 days and still just one phone call from the support team giving fake empathy. I am on the edge of getting the service cancelled but I have already paid for a 8 month package. Need some human intervention ASAP.
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Abhinav Gupta
(@Abhinavsbi1717) reported
@ACTFibernet internet is not working. Your team resolves Complaint temporarily just to close the complaint. Ridiculous service ! @ACTFibernet
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Musafir Sachin
(@musafir_sachin) reported
@ACTFibernet what's wrong with you guys, in Hyderabad every day there is an issue with the Internet, sometimes we feel to calling ACT CUSTOMER CARE is out day to day responsibility. Can you please give us some solution or stop fake promises.@jagograhakjago @ACTFibernetHYD
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vivek chaudhary
(@codewithmevivek) reported
@ACTFibernet No resolution yet.
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Rasaghnya Rasna
(@RasaghnyaR) reported
@ACTFibernet such a disgusting service you have, technician talking rudely and disconnected my call, when I call back he is declining. He is going to resolve another query keeping my issue aside. I'm having problem since yesterday. Why do you hire such unprofessional technicians
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Pranjal Mishra
(@pranjal_mishra) reported
@ACTFibernet I customer of ACT fibernet moving to another city (Mumbai) where #ACT has no services else would have continued. I have credit remaining, can you pl transfer to my relative account mobile number who is utilising ACT fibernet service in Hyderabad.
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Mughil
(@Cloudsstrikes) reported
@ACTFibernet this is bad customer support. My issue hasn’t been resolved even after 3 days of escalation.
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PunithRai
(@RaiPunith) reported
@ACTFibernet internet not working since morning already raised complaint but not yet resolved. and this 2nd time issue facing in this month.. kindly resolve issues immediately today itself. Account no- 102370361257
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Sanil
(@SanilNair77) reported
@ACTFibernet No feedback for now because i know in week 10 days time again same issue will crop up!
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👽
(@gowxgs) reported
Hello @ACTFibernet my experience in your customer care service is so poor. 1. It takes long time to talk with your customer care employee. (waited 20min+) and still couldn’t talk. 2. whatsapp customer care service only show same 8types. what if i have any other queries ? #Review
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Madan
(@madanrai) reported
@ACTFibernet most pathetic internet service provider of India who shamelessly says internet is down and it will be restored within 24 hours. Such customer service in today’s time..
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Prem
(@Prem99021071) reported
If anyone looking for getting @ACTFibernet Please don't they have the worst service in the entire planet . Also , the most expensive internet provider out there don't ever opt in for this **** .
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Mariya Babu
(@mariyababu99) reported
from
Sangāreddi, Telangana
@ACTFibernet You are becoming worst and worst provider in Hyderabad? Why you are closing the Requests without resolving them? I am on 6 months plan and paid the full amount, still got the due for this month and getting reminders. SR#10163487438817 #consumercourt @TSConsumers
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Navin Kumar
(@kmrnavin) reported
@madmanweb @ACTFibernet I have a ticket ID from them 102015442092 since last many days...but investigation is never ending.. I think an FIR would go a long way to get a quicker reply
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Atul Bhaskar
(@Atul_B91) reported
Dear @ACTFibernet, your issue resolution process is very poor. Even your APP doesn't show the status of the complain. I got SMS that my ticket had been closed, but it didn't show what action was taken. In mood to Give up your connection and service.
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Rasaghnya Rasna
(@RasaghnyaR) reported
@ACTFibernet my internet is not working from yesterday and there is a problem at the junction HUB.The technician came today evmg and said he will fix it. After 1 hour I called him, he is talking very rudely and saying he is going to resolve another concern and disconnected cal.
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nihath
(@AftabNihath) reported
@ACTFibernet Hi, I bought a new connection for my cafe and paid an amount of INR 10k advance. Someone came he put the modem and wire connections and it's been 4 days he is disappeared and not answering my calls, Kindly cancel my connection and please refund my amount.9845153587
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I am Khan
(@tausif_bbsr) reported
@ACTFibernet Nobody called. Nobody rrsponded. On ur own you have claimed the issue to be resolved. What kind of service is this🤷
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Naser Shaik
(@princenaser99) reported
@ACTFibernet No internet for last 4 days.There is no resolutions showing about when internet will be restored. Technicians are not picking up the calls when tried to enquire about the issue. I never faced internet outage for more than 4 days SR10163464523784
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Truly Indian 🇮🇳
(@IamAzizShaik19) reported
@ACTFibernet slow internet since 3 day. Please check what happens
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Vjai
(@Ivanvjai) reported
@ACTFibernet Now Iam Talk to Customers(worst) Care We Proceed Change The One Month Plan.....That Staff Said Currently Startter One Month Plan is Not Aplicable.... Why??? Is This The Way You Earn?... Very Good This Is Not A Professional Ethics. This Is A Pakka Cheating. & Blaming
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Karthik Kashyap
(@KayKashyap5) reported
@ACTFibernet everytime it rains, ACT disconnects it has become a regular problem now because of the faulty cable line. I am tired of asking your engineers to fix it. Can you please be responsible enough to fix this recurring issue?
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Divakar KS
(@divakar_ks) reported
What a poor service from @ACTFibernet. Internet has been disconnected for almost a week now. Made a call to their support team everyday and I hear the same response that it'll be fixed. They even went ahead and closed the support ticket TWICE saying its fixed without fixing.
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Prateek Sethi
(@prateeksethii) reported
@ACTFibernet whats wrong with the internet? Not working.. even selfcare portal isnt opening..??