ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (10%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Erode, Bengaluru, Chennai, Hyderabad, Pune, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi and Chandigarh.
| City | Problem Type | Report Time |
|---|---|---|
 Erode |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Total Blackout | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed Nayeem Uddin
(@Nayeemish) reported
@ACTFibernet it's been 2 days i request for a disconnection, there was a service request raised and then closed off. What's the procedure to disconnect ???
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𝕸𝖔𝖍𝖆𝖒𝖒𝖊𝖉 𝕾𝖍𝖔𝖆𝖎𝖇 محمد شعیب
(@ShoaibJafFlk) reported
@ACTFibernet Worst Service i have ever faced. Shame!
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Sandarsh Hegde
(@SandarshHegde) reported
@ACTFibernet Well you guys found a innovative way of resolving the issue.. Just closing the ticket.. My ticket has been closed without resolving the issue.. Shame on you.. Have some values when you run an organisation..
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tiru
(@Tirumal28) reported
@ACTFibernetHYD @ACTFibernet Worst Service in OU Colony Hyderabad, issue has been raised on 3/10th, still no resolution. Shame on you.
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Sanjay Chandwani
(@sunnychan72) reported
@ACTFibernet One of the worst service providers today...what started as a promising company u seem to have lost the game completely. Every other day I am facing connectivity issues but nothin being done. Mind u I was the 1st customer in my area...Pathetic
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Shiva Chaitanya
(@shivachaitanyam) reported
@ACTFibernet Still waiting to resolve the issue you craps!!! Neither @ACTFibernet customer care will respond nor their creepy technicians do their work @DoT_India
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Sandeep Ganguly
(@SandeepGangul11) reported
Pls stop cheating the customers with your cashback offer @ACTFibernet . Absolutely abysmal service and customer care .
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Anant Sagar
(@AnantS1109) reported
@sanathKx @ACTFibernet Ultimately got in touch with customer care. And managed to have it all done. Changed the plan mid payment cycle. Took a bit. But still a better result than other ISPs I've had to deal with.
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Raghavendra Rao K
(@kiranskingdom) reported
@ACTFibernet @TRAI do we have any option to escalate this in ur portal. @ACTFibernet is harassing the customers by not giving proper service. Because of which we are not able to complete our day to day activities of our office on time.
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Shyam Sundar
(@Radnus165) reported
I have raised a Relocation Request SR10853280018334, which was due on 8th March. Still the request is open and getting no response from customer care @ACTFibernet
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cirisha
(@cirisha_purnima) reported
@ACTFibernet Yes, The best internet provider -inmidst poor customer service , connectivity issues, hidden terms, worst plans. & please invest on some good customer executives. I am not in city 4r last 2 & half months, y did I receive the bill. Explain it.
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Sampath
(@sampath28i) reported
Act is pathetic every 15 days it keeps crashing and the engineer whoever fixes says incase of any issues in the future please call me, when I call engineer he informs to raise a complaint. Worst internet service cannot rely for working. @ACTFibernet @ACTBroadbandIn
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Darshan Birur
(@darshanbirur) reported
@ACTFibernet I need to escalate broadband issue. Your customer service guys are not helping. How should I do this. Care to respond ?
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Raghavendra Rao K
(@kiranskingdom) reported
@YogeshW96694312 @ACTFibernet You demand for refund. They are the worst service provider in the market. Try for one month. Don't go for bundle offer.
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Hari Kumar
(@harihara010) reported
i want to change my plan, ur customer service team could not change it, if u guy's could resolve it asap , @ACTFibernet
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Sandarsh Hegde
(@SandarshHegde) reported
@ACTFibernet Well you guys found a innovative way of resolving the issue.. Just closing the issue.. My ticket has been closed without resolving the issue.. Shame on you.. Have some values when you run an organisation..
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Amit Sitani
(@AmitSitani) reported
Third time after reopening the ticket query was resolved without even speaking to me @ACTFibernet worst ever experience and I'm struggling to work from home for 10 days now.
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Janardhan Reddy
(@JanardhanReddyJ) reported
@ACTFibernet Act is Cheating the Customer By Putting the Wrong Rates in the websites. when calling to the Customer care they are giving the High Rates. Ex: 40 mbps speed per month 423 excluding GST. But Customer care is saying 458 per month excluding GST. CC said site is wrong.
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imsumanth@18
(@imsumanth181) reported
@ACTFibernet how many days it will take to refund my amount?worst service .shame!
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Malavika
(@malavika_c) reported
@ACTFibernet Your are engineer asked us to host the junction box at our house AND pay for the electricity to 4 more houses. What kind of unethical **** are you people running?!! Call me immediately, I want a refund of our money I don't want your internet anymore.
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Srikrishna. 🇮🇳 #srithoughts
(@sri16587) reported
@ACTFibernet Good to know customer should inform you if we are not using internet and we will charged accordingly . Where did you communicated to us i🤔🤔 How about Adv payment customers like me ... pls extend me 1 month for Feb2021 as I have not used internet
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tiru
(@Tirumal28) reported
@ACTFibernet , issue has been rained on 10th march, still no resolution. Not sure what technical team is doing. shame on you.
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Nj
(@Neeru8181) reported
@ACTFibernet @ACTFibernetHYD Dear FiberNet, we are facing connectivity issues since 36 hours and no resolution yet. Every time your support team answering a same template "sorry for the inconvenience and our technical team is working on it, no ETA. " tkt # SR10153588957642
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Sharat
(@sharatrp) reported
@ACTFibernet WE NEED AN UPDATE ON OUR NEW BROAD BAND CONNECTION! Every call we make to your customer ends up with "Please wait for 24 hours" update. It's been 5 of those 24 hours now. I don't know why it has come down to this to get an update from you guys. Just pathetic.
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Sandarsh Hegde
(@SandarshHegde) reported
@ACTFibernet SR10253171230028 that's the ticket which was closed without solving the issue
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Manikanta AS
(@manikantaas) reported
@ACTFibernet your service is very poor.
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Vihari
(@Vihari67741310) reported
@ACTFibernet hi I have issues with billing last month half of the month I had connectivity issues I need some concession in this months fee I would have paid all but the issue took half month.
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Malavika
(@malavika_c) reported
@ACTFibernet No update from your team yet. Highly disappointed with this service.
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Raghavendra Rao K
(@kiranskingdom) reported
I am a @ACTFibernet user. Want to shift to @HathwayBrdband or @fiber_jio. Do you serve in 560086? It is an immediate requirement. My complaints are getting unanswered from past 15 days. I have 4 connections of in my building n wants to shift to other service provider.
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India_Dreamer
(@mohammadanwar) reported
@ACTFibernet The worst customer care by @ACTFibernet experienced for my case SR10153507837392. I am also an handicap person but your on field and on call staff are very rude. They don't have etiquette of dealing with customer, forget about handicap people like me.