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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 26% Wi-fi (26%)
  • 10% Total Blackout (10%)
  • 1% E-mail (1%)
  • 0% TV (0%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Chennai, Hyderabad, Bengaluru, Vijayawada, Visakhapatnam, Kolkata, Nashik, Delhi, Mumbai, Ahmedabad, Guwahati, Greater Noida, Chandigarh, and New Delhi.

CityProblem TypeReport Time
Chhindwāra Wi-fi 28 minutes ago
Chennai Internet 7 hours ago
Hyderabad Total Blackout 8 hours ago
Chennai Internet 11 hours ago
Bengaluru Internet 15 hours ago
Bengaluru Wi-fi 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService.....

  • Tanmayshriv
    Tanmay (@Tanmayshriv) reported

    @airtelindia @airtelindia cancel my subscription starting today I am fed up with this kind of ****** service @ACTFibernet please contact me you have my address in the above thread

  • drneemu_hage
    Dr Neemu Hage (@drneemu_hage) reported

    @ACTFibernet @ACTFibernet FYI I spoke to a Pawan Kumar who said a technical staff will get back to me at 6 pm when I called at 5:30.He raised a so called PRIORITY internal ticket. No-SR10180155132472. I don’t know what gimmick this is to fool customers but get your **** together!! Seriously!

  • gowrinatar40221
    gowri natarajan (@gowrinatar40221) reported

    @ACTFibernet is arguably the worst internet service provider ever, in chennai. The internet connection has been down since yesterday and nobody seems to know what the issue is and tells you that someone is going to call you back but nobody ever calls you!!!

  • kartiktanw40482
    kartik tanwar (@kartiktanw40482) reported

    @ACTFibernet Its more than 5 hours i tweet and more than 36 hours my internet is not working still haven't got any solution is this your priority @ACTFibernet

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Act aap is not working correctly

  • Mudassi71375896
    M D S R (@Mudassi71375896) reported

    @ACTFibernet Dear @ACTFibernet , We Still didn't get solution, now internet, Your Staff is not responding. Now what to do? Kindly Guide.

  • kartiktanw40482
    kartik tanwar (@kartiktanw40482) reported

    @ACTFibernet In ACT app u kept on changing the ETA of solution but not getting the solution your app revised the time 3 times already

  • raobs166
    B Srinivas Rao (@raobs166) reported

    @IamAnumodh @ACTFibernet My firestick is pending for more than 36 days....false promises never I will recommend ACT for sure....I am a customer for more than a decade

  • NathaniMridul
    Mridul Nathani (@NathaniMridul) reported

    @ACTFibernetHYD @ACTFibernet Been 2 days since requested new connection, installation guy is simply stalling my request. No answer from your customer support and no answer from your service guy. Is this how you claim to be number 1 in Hyderabad ???

  • Xreeoffl
    Xree (@Xreeoffl) reported

    @airtelindia @Airtel_Presence I want to take @ACTFibernet you better cancel as you are busy

  • vajay09101988
    Ajay Verma (@vajay09101988) reported

    @ACTFibernet @ACTFibernetHYD if your not providing any solution on this mis-selling I have to escalate the issue on a higher level. I hope you will understand my concern.

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService

  • raj5251
    г𝐀ןέS𝐇🦋 (@raj5251) reported

    Paid for a mesh plan expecting better connectivity, but it’s been a nightmare. 2 engineers visited, no resolution, one promised a router replacement and vanished. No response, no fix. This is unacceptable. SR10280050779324 @ACTFibernet

  • BasavaMashette
    Basavaraj (@BasavaMashette) reported

    @ACTFibernet @ACTFibernetHYD @ACT_Issues Pls check ticket SR10180075422579 This is my first month experience & it is worst. You people call 100 times till new connection is done and after no response. Idiots..,.,.

  • Varun_Devil28
    Varun Manchanda (@Varun_Devil28) reported

    @ACTFibernet Hi @ACTFibernet so engineer is now came to my home. So for now I don’t want to cancel my plan, I’ll take my case back.

  • Chandler_Trib
    Tribbiani (@Chandler_Trib) reported

    @ACTFibernet Extremely disappointed with the irresponsible service from @ACT_Issues. After a week of "24-hour" installation promises, a technician just informed me it'll take another 2 days. Your customer care team seems to have zero visibility into reality. Do better.

  • mr_Tubun
    Shiv (@mr_Tubun) reported

    @ACTFibernet Let it be, you guys don't deserve. Such pathetic service. We need internet for our office work and you guys saying the same thing time and again and don't value customers' time and money. Don't call me now to say sorry and your bs

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @ACTFibernet No one from the team is resolving my issue I am going to raise the disconnection request and recommend everyone don't use @ACTFibernet their service is very they are not listening to their old customer complaint

  • akshathkr
    akshath.k.r (@akshathkr) reported

    @ACTFibernet The issues are happening every month at least once. Really disappointing experience.

  • LuminousLeo_
    Leo 🇮🇳 (@LuminousLeo_) reported

    @ACTFibernet Can you please confirm if @ACTFibernet service is available in Sun City, Bandlaguda Jagir, Hyderabad 17.359706,78.401223. Without confirmation I will not pay the renewal charges which is due on 16th May.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @ACTFibernet Facing delay in my ACT Fibernet shifting request raised on 30 Apr. ETA was 2 May, but no resolution yet. Today I was informed abouyt issue near high-tension wire, but no clear timeline given. This is impacting my work. Kindly resolve ASAP or I’ll switch @jio_fiber

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #Bad

  • jyotirmaya56051
    jyotirmaya sharma (@jyotirmaya56051) reported

    @ACTFibernet The complaint ticket number is SR10180131447104.

  • hariteja03
    HariTeja (@hariteja03) reported

    @ACTFibernet @ACTFibernet why invest on a service with bad support

  • ARUNGAUTAM34
    ARUN GAUTAM (@ARUNGAUTAM34) reported

    @ACTFibernet Dear ACT Fibernet / @ACTFibernet Subah se internet down hai. Work aur daily tasks sab impact ho rahe hain. Paschim Vihar, New Delhi area me issue urgently fix karo aur update do. #ACTDown #InternetDown #Ghaziabad

  • TheAyushSomani
    Ayush Somani (@TheAyushSomani) reported

    @ACTFibernet My ACT Fibernet internet is down for the 4th time in the last 2 weeks (down the whole day and night) Here are my support tickets: SR11880193819394 (current) SR11880091697404 SR11879990828574 SR11879958459404 ACT is the worst internet provider I have ever used.

  • Er_Avinashjha
    Avinash jha (@Er_Avinashjha) reported

    @ACTFibernet Internet restored now for request SR10280004314794. Thanks for resolving, but the repeated “24 hrs” updates were frustrating. Hope for better service going forward.

  • yoda_maybe
    Maybe Yoda (@yoda_maybe) reported

    @Broufus @ACTFibernet yep. in hyd they have routed most customer service lines to an automated message saying download and install app which gives you a chat bot response

  • ShriyamYagnik
    Shriyam Yagnik (@ShriyamYagnik) reported

    @ACTFibernet there is no response from customer care. Either they redirect to the app (which is useless and glitchy) or they play automated msg. One customer executive said it will take a week. How is that okay???