ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (63%)
• Wi-fi (28%)
• Total Blackout (8%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Hyderabad, Bengaluru, Delhi, Visakhapatnam, Coimbatore, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Chennai	Internet	10 hours ago
Chhindwāra	Wi-fi	17 hours ago
Hyderabad	Total Blackout	24 hours ago
Hyderabad	Internet	3 days ago
Hyderabad	Wi-fi	3 days ago
Chhindwāra	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rahuul Panda (@rahuulpanda) reported 5 minutes ago

  @ACTFibernet Hi Team, could you let me know who confirmed that the speed issues are fully resolved? Neither has anyone visited the premises yet and neither any technician has resolved the issue.

• 
  Narendrababu (@penbabu) reported 7 minutes ago

  @ACTFibernet Worst service. Don’t say customer care, say it as customer pain. I will never recommend nor opt for act to any one with immediate effect let me wait for the payment you looted gets consumed. I will also approach consumer forum to take action against you suitably.

• 
  Ram Kumar (@RKSingh_Chauhan) reported 7 minutes ago

  @ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.

• 
  Chandan kesarkar (@Chand_LvNvrDies) reported 12 minutes ago

  @ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality

• 
  Pradeep Swaroop (@swarnajothips) reported 13 minutes ago

  @ACTFibernet @DoT_India No response and resolution from Your end

• 
  Kavitha Naresh (@cavy301) reported 17 minutes ago

  @ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling

• 
  shreyas belavadi (@belavadi_7) reported 20 minutes ago

  Trying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.

• 
  Souvik Samantaray (@souvik0725) reported 22 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernetHYD It’s been 72 hours now and still no resolution/progress on my installation. This is appalling service in 2026. If you cannot do it, please refund my money and I’ll find a different ISP. I cannot lose my peace of mind anymore

• 
  Backdoor_Baba (@AjayJosh8) reported 22 minutes ago

  @gayatri008_16 @ACTFibernet I don't get those type of issues with my @Airtel_Services. I think it's time to switchh

• 
  Panchali Das (@PanchaliDas4) reported 23 minutes ago

  @ACTFibernet This is repeated time and again. No accountability for resolution time

• 
  user636811 (@user21098) reported 25 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 26 minutes ago

  @ACTFibernet I can never trust the timeline given by you guys

• 
  Aruna (@nuts_cracks) reported 30 minutes ago

  @ACTFibernet Hello, there's an issue with my wifi , I expect as quick a resolution just like how you keep sending me payment reminders of at least 3/day!!How can your connection have an issue every week???

• 
  Sanjay Debnath (@sanjaydebnath86) reported 30 minutes ago

  @ACTFibernet Your customer care is one of the biggest liars. They can go to any extent. Last time for buffering issue resolution, they pushed me to opt for a 3-month plan saying I could recharge for 1 month later. But now only 3-month recharge option is available. #misleading

• 
  dinkar Singh (@dinkarsinghh) reported 35 minutes ago

  @ACTFibernet I see SR closed without resolution.

• 
  Mathews Joseph (@MathewsJoseph13) reported 35 minutes ago

  @belavadi_7 @ACTFibernet I also had the same problem.

• 
  Navin kumar (@Navin_HR) reported 36 minutes ago

  @ACTFibernet i have paid full amount. But received an email due amount rs.442.77 .. i spoke to finance team then only I paid. Why showing due amount pls nullify the amount.. account number: 101669416765 Please refer the phone call I had with finance team Customer care

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 36 minutes ago

  @ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?

• 
  Vivek (@Vivek9433554001) reported 38 minutes ago

  @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

• 
  🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported 39 minutes ago

  @ACTFibernet Your service has become pathetic. I am planning to withdraw my patronage and look for better service providers..

• 
  Praveen Kumaar (@PraveenKumaar99) reported 39 minutes ago

  Still dealing with internet issues after 3 days, @ACTFibernet @FiberAct! 😩 The problem isn't fixed, and honestly, the service has been terrible. I'm paying a lot for this worst service! 😡Ticket no: SR10379751031364 Account no: 103523213539 #internetdown #actfibernet #ACT

• 
  shreyas belavadi (@belavadi_7) reported 39 minutes ago

  This is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.

• 
  Saurav Chakraborty (@Saurav23121990) reported 39 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  user636811 (@user21098) reported 43 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  Pradeep Swaroop (@swarnajothips) reported 44 minutes ago

  @ACTFibernet @TRAI @DoT_India No response from act fibre net. Very poor service

• 
  Ritu (@Rituut1) reported 47 minutes ago

  @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

• 
  Chandan kesarkar (@Chand_LvNvrDies) reported 50 minutes ago

  Internet itself is gone now @ACTFibernet Now the complete internet service is gone and not working at all. Superb 🙏🏻

• 
  Mohammed Jaffer (@MohammedJa11764) reported 55 minutes ago

  @ACTFibernet What kind of nonsense is this with late charges? Why should we pay extra for no valid reason? We’d rather change the broadband service or move to a local provider.

• 
  Souvik Samantaray (@souvik0725) reported 59 minutes ago

  @ACTFibernet @TRAI @jagograhakjago Please review this thread. Act Fibernet charged me ₹3500 on 6th April, however they refuse to service. It’s mentally harassing. I’m unable to WFH and this is a serious violation of basic consumer rights. Please help!

• 
  Ar Dev (@AravindDevanat1) reported 1 hour ago

  @ACTFibernet @jagograhakjago @ACT_Issues No internet connection for more than 20 hrs and no resolution yet. Such a pathetic service. Give me proper timeline for resolving the issue. Ticket no :  SR10379716448026