ACT service status: outage reports and connection issues
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (60%)
- Wi-fi (27%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Jaipur, Delhi, Bengaluru, Chennai, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Wi-fi | 7 hours ago |
|
Chhindwāra
|
Internet | 12 hours ago |
|
Hyderabad
|
Internet | 19 hours ago |
|
Hyderabad
|
Wi-fi | 23 hours ago |
|
Jaipur
|
Internet | 23 hours ago |
|
Delhi
|
Total Blackout | 2 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet go and check how many complaints I have registered for your service in last 45 days from the day 2 since I took the connection, such a pain with this service, connection drops, video buffering etc. Please close my connection and issue the refund for remaining months
-
Parody (@madeshshyva) reported@ACTFibernet It has already been 24 hours since I raised the complaint, and there has been no resolution from your side. No one has even contacted me to get information about the issue. Please resolve this at the earliest. Ticket no : SR10280385032924
-
Arjun Saren (@Arjun77990722) reportedDear ACT Fibernet, Internet is down in Sun City, Hyderabad for 5+ hours. Called customer care many times but no response. Please fix the issue urgently. Work is getting affected badly. #ACTFibernet #Hyderabad
-
Senthil Kumar (@senrobotics) reported@ACTFibernet One of the worst service
-
vegi.bharadwaj (@vegibharadwaj) reported@ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap
-
Meenakshi Lekhwani (@MeenakshiL64083) reported@ACTFibernet Service disruption on a working day is unacceptable. Kindly stop sharing generic updates and provide a confirmed resolution time. These recurring connectivity issues need a permanent resolution.
-
Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Hi ACT I am your active customer since 2 year, now as we are out of station n nor we are using your services so we delayed the recharge, now we are back n want to recharge the plan but as per customer care team I need to pay 491 for activation of plan 1/3
-
thenordicgod (@thenordicgod) reported@ACTFibernet gigabit network down for 4 hours with no response in Chennai. ETA on automated ticket is 24 hours. Brilliant
-
RozerRender (@silvesterprasha) reported@ACTFibernet one of the worst support. I have raised a ticket for Wifi shifting but its been more than 3 days and till now no response yet and they resolved the ticket without any intimation.
-
The Truth (@GafoorAlJunaidi) reported@ACTFibernet @ACTFibernetHYD Worst service provider Daily 15-20 times facing internet issue From past 1 month. Your ground staff also unable to solve problem. SR10180411597994 Kindly solve the issue or I am going to switch to other service provider.
-
Pradeep Patil (@pradeepgadila) reported@ACTFibernet My internet is down since 18th May, my ticket number is SR10180334855014. I have called your customer service more than 20 times in the past 4 days and still issue is not resolved. Everyday I'm told it would be resolved but it doesn't happen. Worst customer service.
-
*** In (@klenink) reported@ACTFibernet ref.SR10380398296974 It’s been 10 days and still no proper resolution from ACT. Tickets are being closed without fixing the issue or even informing the customer properly. Very disappointed with the service and support. This is becoming the worst customer serv exp
-
Ramesh Rao (@Ramesh_rao_ragu) reported@ACTFibernet @ACT_Issues @FiberAct No internet for last 24 hrs there is no major outage. Still unable to fix . No response. Worst ever customer service. No field agents to answer. Ticket no : SR10880328959624
-
Ashwin Kumar (@ashwin_kumarV) reportedHey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?
-
Deepak Raghuraman (@creativedeepak) reported@ACTFibernet No internet for past two days. ETR not updated yet. Telling contradictory lame reasons but nothing happened to solve the issue. Looks like #act has lost it's value. Time to switch to @Airtel_Presence or @jio_fiber Shared complaint details in dm.
-
Dhairya (@dhairyakhale) reportedHello @ACTFibernet my internet is out since yesterday morning and a resolution was expected till 9 pm. It is a new day and still no news? You don't take a minute to charge extra fees if payment is delayed, what about now? Ticket no SR10280391703704
-
Senthil Kumar (@senrobotics) reported@ACTFibernet There has been no response, and this is one of the worst services. Customer care informed me yesterday that they would resolve it within 2 hours, but it's almost two days with no resolution.
-
Tanvir (@Tanvir49456662) reported@ACTFibernet Trying to make a payment in your app and this full-screen Zippy ad pops up right in the middle, making it almost impossible to proceed This is during the critical payment step! Really poor design choice by your team. Kindly remove/block such popups during transact
-
sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet what kind of reliability you network is having, yesterday only I have escalated again internet is down again, a new ticket for your reference SR10380420284144, If you can not fix the problem, please close my connection and refund my money #actfiber #badservice
-
Amit (@Amitsrivastav79) reported@ACTFibernet, is a 35+ hour downtime the new standard for a premium 300 Mbps connection? My internet has ben down for over 30 hours now (Ticket SR12280373039054, Act:122770994917) Despite paying 6 months in advance, I keep getting generic template replies with an absurd 5 PM ETA
-
Pelane Baat (@pelanebaat) reported@ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.
-
mainak (@mainakgt) reported@ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.
-
1 Million+ (@audiwate) reported@ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?
-
பித்தன் பிதற்றல் (@myselfmaran) reported@ACTFibernet I subscribed the entertainment pack at evening 6:30 pm. I informed to support team they told it will be active within 1 hour. Still nothing to activate. Actually your support team working like this way
-
Pradeep Kamadana (@Pradeep_6869) reported@ACTFibernet There is some issue with your digital tv services located in Eluru, A.P. for quite some time. Made several complaints but no action was taken till now. Please look into this and advise the concerned to fix this asap. Thanks. #Actdigital #ACT
-
Dhairya (@dhairyakhale) reported@ACTFibernet That is the exact reply I have in ACT customer care also, but I don't see any update, no phone number, nothing.. how will I address my pending work?
-
Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet Official Consumer Court case filed via e-Daakhil against @ACTFibernet @ACTFibernetHyd for 63+ hours outage
-
Utsav Ranasaria (@URanasaria) reported@ACTFibernet Pathetic Service Response. Raised ticket on May 21, issue to be solved May 22. Automatic change of resolution to May 23 & now to May 24. Service Engineer doesn't pick the phone as usual. Disgusting service levels. Planning to throw my router out & disconnect service.
-
Vishal S (@VishalS52110929) reported@ACTFibernet They resoved today connectivity issues. But as soon as power goes its getting disconnected, we have power backup, but looks like ACT network doesnt have. We tired opening complaints. Its very unprofessional.
-
Shrey (@Shapeshifter05s) reportedWhat are you guys doing @ACTFibernet . Almost 24 hours have passed without wifi. Is this why we pay you? Estimated time of resolution keeps increasing shamelessly. Pathetic service.