ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (66%)
-
Wi-fi (19%)
-
Total Blackout (10%)
-
E-mail (2%)
-
Phone (1%)
-
TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Hyderabad, Bengaluru, Coimbatore, Raipur, Ludhiāna, New Delhi, Delhi, Kolhāpur, Mumbai, Srīperumbūdūr, Ajmer and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Hyderabad |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Internet | |
| Bengaluru |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Prasanth P
(@Prasant38926995) reported
@ACTFibernet Hey, I'm seeing consistently low speed with my connection and it's mostly half or even lesser compared to what I have paid for. There are tickets opened almost every month. I opened one today for the same issue SR10166361060404. Can I get compensated for this breach?
-
logical indian
(@iamthebest79) reported
@ACTFibernet dear team your app is crap and ******...my net is down since morning...to raise a ticket app not opening ... complained earlier on this app issue but no action Account 102738414831
-
MS.Syed Ali
(@MSSyedAli3) reported
@ACTFibernet I don't now what's worng with you guys daily call comes from ACT before listening my concern call will disconnect. Bludy nonsense!! Iam warning iwill give complaint in police station by doin faroud service by guys. Syed Ali 9986307766 i have taken 75mbps plan and i
-
rk
(@rkforyou29) reported
@ACTFibernet I told its not resolved. Do you trust customer or not?
-
அம்மைஅப்பன்
(@visu_vasan) reported
@ACTFibernet Hi your internet service us down since noon yesterday. Raised an sr and etr was last nite 9pm and no updates till now I'm from ourskirts of chennai, Kindly act on high priority
-
VMDR56
(@vmdr56) reported
@ACTFibernet @blazingBrainz I have raised around 30 tickets from April 2020 . Whatever we do they are providing pathetic service. Better to switch to other provider. Post my plan ends,I am also looking for other services in my area
-
VMDR56
(@vmdr56) reported
@ACTFibernet Still no response. Support persons cutting the calls even though I mentioned I will be on call till my bill issue is resolved. Tirupati manager also not picking up calls. From morning I have called him multiple times.
-
Pranav Pisharady
(@PranavPisharady) reported
@ACTFibernet sucks !. A late fee of ₹150 is unacceptable. I made the payment a few minutes late! Have a reasonable amount of time in place so people can make the payment. DISAPPOINTED in @ACTFibernet service. Never using them again!
-
Monalisa
(@MonalisaChakre) reported
@ACTFibernet It’s not resolved completely - it’s intermittent and slow! Keeps going on n off! There’s definitely something wrong!
-
Md Faisal Alvi
(@mdfaisalalvi) reported
@ACTFibernet @mangaliravi24 Why should we send a private message to you, do you have solved our's problems when we sended the proof and issues in private
-
logical indian
(@iamthebest79) reported
@ACTFibernet I raised the app issue last year... still not resolved..
-
Anita Babu
(@Anie235) reported
@ACTFibernet Account ID is 110642225181. It’s highly shameful that NO employee in this area has come to check the problem. No one had the decency to pick up the phone either! You need to compensate us for the lack of service
-
Anita Babu
(@Anie235) reported
Shameful service @ACTFibernet Vasant Kunj, New Delhi! Net has been down whole day & NONE of ur reps even pick up their phone. Is this your idea of customer service? @jagograhakjago
-
Prasanth P
(@Prasant38926995) reported
@ACTFibernet All troubleshooting including clearing cache is always done and my setup is not new. When I raise a SR, they would change something in backend and the speeds resume. After few days again it gets back to slow speeds. Not sure what config is updated in backend which is always reset
-
biswanatha behera
(@biswanathabeher) reported
@ACTFibernet @ACTFibernet Nothing resolved. Your customer service people call and create another ticket again. Without resolving. Just creating another ticket. Such irritating things to do every day. It's been 15 days. I don't know what you guys are doing. Every time new ticket crated..
-
biswanatha behera
(@biswanathabeher) reported
@ACTFibernet @ACTFibernet othig resolved. Your customer service people call and create a ticket again. Without resolving..just creating another ticket. Such irritating things to do every day. It's been 15 days..I don't know what you guys are doing.
-
Pranav Pisharady
(@PranavPisharady) reported
@ACTFibernet ACT: A-Arrogance C- Conman T- Terrible This should be @ACTFibernet 's full form. They unethically charge customers. Never using them ever again!
-
Vishnu
(@bootvm) reported
@ACTFibernet SR10866350279724 is automatically marked as resolved but issue still persists. Please have a look.
-
Teatime With Swathi
(@Swathiikaa) reported
@ACTFibernet When can I expect a solution boss. When we miss target date topsy bills act charges penalty of some amount same should be implemented over customer issues are not fixed on time it should be penalty to getter better service. No update even after 24 hours . I might take it legally
-
Venkatesh Sridhar
(@OfficiallyVenky) reported
Hey .@ACTFibernet what’s the process to cancel my 12 month subscription with you guys?
-
VMDR56
(@vmdr56) reported
@ACTFibernet I am fed up with you guys. Every 2 weeks i have to argue with your support guys. You put junction box connected to my house and not giving the refund as promised. And saying that it is not in Port 1 yet. Doesn't your connection know this?? I want my refund
-
Sharma
(@NainaSharma) reported
@ACTFibernet Hello, no update and my internet is still not working @ACTFibernet ???
-
Bhanu Sharma
(@itsbhanusharma) reported
@ACTFibernet Why is my internet down every day? Are you not interested in servicing our area?
-
Anita Babu
(@Anie235) reported
@ACTFibernet Let ME share the update: it was a power issue & it took your geniuses more than 24 hours to realise it! Shame!
-
Rajeev Rambhatla
(@rajeevrv17) reported
@ACTFibernet my internet connection was disconnected for no reason and despite contacting customer care it hasn’t been restored even after 48 hours! The due date as per my bill is 24th November, still unable to understand why my connection has been suspended. Pathetic service.
-
Ganapathi
(@GanapathiA) reported
@ACTFibernet Ticket SR10266364591485 I would urge everyone to STOP Act connection from your home.Bad technical support services, bad customer retention, bad customer service
-
R.Sheik Kalidh
(@rkalidh) reported
@ACTFibernet Internet connectivity not restored properly. Intermittent outages affecting work. Pathetic service ACT team.
-
Ganapathi
(@GanapathiA) reported
@ACTFibernet I'm really disappointed and fed up with your services and frequent disconnection of the internet. I'm amazed by your reply but no courtesy call to know what the customer is undergoing the pain rather good in tweeting the good thing but not the bad experiences.
-
Vladymir Francis
(@vladymir_f) reported
@DhivCM @ACTFibernet Try Airtel, have been using it for 9 mos without any issue.
-
Pradeep Kumar G🇮🇳
(@DiscoverPanda) reported
@ACTFibernet @ACTFibernetHYD You need to create actfibernet box /actfibernet junction box that runs on solar panels and not on customer's/consumer's power unit... You will go out of business if you don't take this issue seriously...