ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 22, 9:30 AM GMT+5:30	0	0
Apr 22, 9:50 AM GMT+5:30	0	0
Apr 22, 10:10 AM GMT+5:30	0	0
Apr 22, 10:30 AM GMT+5:30	0	0
Apr 22, 10:50 AM GMT+5:30	0	0
Apr 22, 11:10 AM GMT+5:30	0	0
Apr 22, 11:30 AM GMT+5:30	0	0
Apr 22, 11:50 AM GMT+5:30	0	0
Apr 22, 12:10 PM GMT+5:30	0	0
Apr 22, 12:30 PM GMT+5:30	0	0
Apr 22, 12:50 PM GMT+5:30	0	0
Apr 22, 1:10 PM GMT+5:30	0	0
Apr 22, 1:30 PM GMT+5:30	0	0
Apr 22, 1:50 PM GMT+5:30	0	0
Apr 22, 2:10 PM GMT+5:30	0	0
Apr 22, 2:30 PM GMT+5:30	0	0
Apr 22, 2:50 PM GMT+5:30	0	0
Apr 22, 3:10 PM GMT+5:30	0	0
Apr 22, 3:30 PM GMT+5:30	0	0
Apr 22, 3:50 PM GMT+5:30	0	0
Apr 22, 4:10 PM GMT+5:30	0	0
Apr 22, 4:30 PM GMT+5:30	0	0
Apr 22, 4:50 PM GMT+5:30	0	0
Apr 22, 5:10 PM GMT+5:30	0	0
Apr 22, 5:30 PM GMT+5:30	0	0
Apr 22, 5:50 PM GMT+5:30	0	0
Apr 22, 6:10 PM GMT+5:30	0	0
Apr 22, 6:30 PM GMT+5:30	0	0
Apr 22, 6:50 PM GMT+5:30	0	0
Apr 22, 7:10 PM GMT+5:30	0	0
Apr 22, 7:30 PM GMT+5:30	0	0
Apr 22, 7:50 PM GMT+5:30	0	0
Apr 22, 8:10 PM GMT+5:30	0	0
Apr 22, 8:30 PM GMT+5:30	0	0
Apr 22, 8:50 PM GMT+5:30	0	0
Apr 22, 9:10 PM GMT+5:30	0	0
Apr 22, 9:30 PM GMT+5:30	0	0
Apr 22, 9:50 PM GMT+5:30	0	0
Apr 22, 10:10 PM GMT+5:30	0	0
Apr 22, 10:30 PM GMT+5:30	0	0
Apr 22, 10:50 PM GMT+5:30	0	0
Apr 22, 11:10 PM GMT+5:30	0	0
Apr 22, 11:30 PM GMT+5:30	0	0
Apr 22, 11:50 PM GMT+5:30	0	0
Apr 23, 12:10 AM GMT+5:30	0	0
Apr 23, 12:30 AM GMT+5:30	0	0
Apr 23, 12:50 AM GMT+5:30	0	0
Apr 23, 1:10 AM GMT+5:30	0	0
Apr 23, 1:30 AM GMT+5:30	0	0
Apr 23, 1:50 AM GMT+5:30	0	0
Apr 23, 2:10 AM GMT+5:30	0	0
Apr 23, 2:30 AM GMT+5:30	0	0
Apr 23, 2:50 AM GMT+5:30	0	0
Apr 23, 3:10 AM GMT+5:30	0	0
Apr 23, 3:30 AM GMT+5:30	0	0
Apr 23, 3:50 AM GMT+5:30	0	0
Apr 23, 4:10 AM GMT+5:30	0	0
Apr 23, 4:30 AM GMT+5:30	0	0
Apr 23, 4:50 AM GMT+5:30	0	0
Apr 23, 5:10 AM GMT+5:30	0	0
Apr 23, 5:30 AM GMT+5:30	0	0
Apr 23, 5:50 AM GMT+5:30	0	0
Apr 23, 6:10 AM GMT+5:30	0	0
Apr 23, 6:30 AM GMT+5:30	0	0
Apr 23, 6:50 AM GMT+5:30	0	0
Apr 23, 7:10 AM GMT+5:30	0	0
Apr 23, 7:30 AM GMT+5:30	0	0
Apr 23, 7:50 AM GMT+5:30	0	0
Apr 23, 8:10 AM GMT+5:30	0	0
Apr 23, 8:30 AM GMT+5:30	0	0
Apr 23, 8:50 AM GMT+5:30	0	0
Apr 23, 9:10 AM GMT+5:30	0	0
Apr 23, 9:30 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (64%)
Wi-fi (28%)
Total Blackout (7%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Coimbatore, Chhindwāra, Hyderabad, Chennai, Delhi, Visakhapatnam, New Delhi, Mumbai, Jaipur, Alwar, Kanniyākumāri, Noida, Ahmedabad, and Jammu.

City	Problem Type	Report Time
Hyderabad	Internet	2 minutes ago
Bengaluru	Internet	9 hours ago
Coimbatore	Internet	10 hours ago
Bengaluru	Internet	10 hours ago
Chhindwāra	Total Blackout	21 hours ago
Hyderabad	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

Manjunath Gowda (@ManjuGowda1993) reported 5 minutes ago
Extremely disappointed with @ACTFibernet service. The internet stops working properly every single weekend. Despite multiple complaints, there is no permanent solution. Kindly fix this connectivity issue immediately. @ACTFibernetHelp
Naveen Janardhanan (@njana290380) reported 8 minutes ago
Listing a plan on your app, make the customers to pay & then denying the very service is a pure scam. #actfibernetscam. Have told them clearly- either you provide what I paid for else refund the money. Don’t scam your own customers @ACTFibernet . Req amplification of this tweet
Praveen Subramani (@PraveenSub51203) reported 9 minutes ago
@ACTFibernet Another ticket: SR10379907146294. Worst service. Raised a complaint last Wednesday, 6 days later here we go again. People have better things to do than chase support. Fix this ASAP.
Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 9 minutes ago
@ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?
Arohan Mathur (@arohanmathur3) reported 11 minutes ago
@ACTFibernet Extremely poor experience. Paid ₹3182 on Apr 16 (Acc: 102798314895), promised installation on Apr 17. Sales exec stopped responding. Multiple unanswered calls + proof available. This is unacceptable. Resolve ASAP or I escalate further.
dinkar Singh (@dinkarsinghh) reported 12 minutes ago
@ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service
Vishal Kukreja (@Cooltechvishal) reported 15 minutes ago
@ACTFibernet It was promised by your team and they had given the waiver of ₹230 when recharging again. SR11078752500152 - Service request number. When I am doing the renewal this waiver is not applying on my plan. What the hell is going on here ? Check it from your own records
Natarajan Venkat (@natarajanv88) reported 15 minutes ago
@ACTFibernet @ACTFibernet Thanks for the response, but the issue remains unresolved. Service is still suspended despite this being a billing dispute (duplicate OTT charges after plan upgrade) and prior acknowledgment from your support team. Request urgent intervention & restoration.
Nilesh Mishra (@NileshM13475468) reported 18 minutes ago
@ACTFibernet Who will take the responsibility for the inconveniences caused due to this outrage. Every week same issue.
Abhishek Gandhi (@Abhishekgandhis) reported 19 minutes ago
@ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.
Chirag R C (@Chiragrc94) reported 20 minutes ago
@ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details
Explore The (@RajendraChim) reported 21 minutes ago
@ACTFibernet Day 4th Still fiber net not working
i@m (@FiZbQ) reported 21 minutes ago
@ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet
i@m (@FiZbQ) reported 26 minutes ago
No internet access and the support does not want to take care of it. This is pathetic. Is this your smart wifi? This is why I am planning to switch to other service provider. @ACTFibernetHYD @ACTFibernet . I have DMed you the service request number.
Ami (@ammitas12) reported 27 minutes ago
@ACTFibernet Why is ur sales team 24/7 available to make endless promises before payment, but 0/7 available after? This bait-and-switch is unprofessional. Sold false commitments to close the deal, now unmet promises & zero response from the rep. Fix this culture. #ACTFibernet
Dhruv Singh (@tomardhruvsingh) reported 27 minutes ago
@ACTFibernet Facing incorrect billing + sudden disconnection. My port was wrongly changed (Port 1 → Port 2), so ₹60/month discount not applied. Bill inflated (₹1973 vs ₹1763). Need urgent fix—exam tomorrow. Please resolve within 1 hour or I escalate to consumer forum.
Pasupathy VK (@1in1400Million) reported 28 minutes ago
@natarajanv88 @ACTFibernet They cannot say that. Consumer laws in India still have teeth. Deficiency in service is a worthy enough reason to file a case. Please contact me via DM. I will assist you in getting your case filed. Not just the deposit, but we will see they are imposed a hefty costs for this.
Mohit Senapati (@MohitSenapati) reported 32 minutes ago
@ACTFibernet internet down from quite some time now, despite raising ticket. Kindly resolve at the earliest.
Rishabh Gambhir (@furious_kopite) reported 36 minutes ago
@ACTFibernet @ACTFibernetHYD SR10178879872976 Your router is lying within my premise for last 3 months after disconnection. Multiple followups on email, call and what not, but no resolution. I am throwing away your routers today if no one comes to pick it up.
Explore The (@RajendraChim) reported 40 minutes ago
Still no internet since April 15th.@ACTFibernet is wasting my time and money. App tickets and customer care calls are getting me nowhere. How is this acceptable in 2026? #actfibrenet #InternetDown #ServiceOutage SR11079817204044 Technicians visit and leave without any solution.
yogesh yadav (@YogeshK86286) reported 41 minutes ago
@ACTFibernet internet is not working in Whitefield Immadhalli since night..please check and fixed it .I have demo with client so please check it asap
Vishal Kukreja (@Cooltechvishal) reported 43 minutes ago
@ACTFibernet @ACTFibernet team please call me now I am facing issues while reacharge.
Paulomi (@amipaulomi) reported 47 minutes ago
@ACTFibernet What's the point of your customer executive informing me that the technician will come today, and the technician confirming the same but not turning up? Absolutely pathetic and unprofessional behaviour.
yegayega (@YabaBabaYega) reported 49 minutes ago
@ACTFibernet - stop harassing and calling/sending whatsapp messages. You have sent me 10 calls in 1 hour asking for subscription enquiry. I don't want your ****** internet service. *******.
Mohit Dwarkani (@dwarkanimohit) reported 50 minutes ago
@ACTFibernet @ACT_Issues I have raised a shifting request on 16th of April with the date of shifting as 17th April. However, I have not received any calls regarding the same. Tried reaching out to the customer support and it’s been said that it will be done at the earliest.
Sameer Ahmed Khan (@khansameer71) reported 52 minutes ago
@ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony
Arsk Ken (@Arbazkh97728623) reported 54 minutes ago
@GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.
Anurag (@anurag_abk) reported 56 minutes ago
@ACTFibernet So the internet provided by @ACTFibernet to your home is dependent on someone who might just cut the power and the internet to your home. I have had local wifi and other brands wifi as well but never heard of such dependency of power on random person.
DataBites (@yashjaiswaalll) reported 57 minutes ago
@ACTFibernet I'm asking u guys nicely this time, when will my wifi issue be fixed? My ticket id is - SR10179878376514 Fix it within 2-4 hours im missing my classes.
rapo (@rapors36) reported 58 minutes ago
@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.