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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 26% Wi-fi (26%)
  • 9% Total Blackout (9%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chhindwāra, Coimbatore, Hyderabad, Visakhapatnam, Vijayawada, Chennai, Jaipur, Delhi, Madurai, New Delhi, Dehra Dūn, Kolkata, Nashik, and Mumbai.

CityProblem TypeReport Time
Bengaluru Internet 2 hours ago
Bengaluru TV 4 hours ago
Bengaluru Internet 5 hours ago
Chhindwāra Wi-fi 6 hours ago
Coimbatore Wi-fi 9 hours ago
Hyderabad Internet 9 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • urchinni
    Ramarao Dutta (@urchinni) reported

    @ACTFibernet @ACTFibernet The issue is STILL NOT RESOLVED. 4 days and still counting. No technician has contacted us. There has been absolutely no update regarding the cause or the expected resolution time. How much longer are we expected to wait for a service that we are paying for?

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    Extremely disappointed with @ACTFibernet customer service. We requested an ownership transfer of our internet connection to my wife's name 3 days ago. The existing connection was disconnected immediately, but even after 2 full days, the internet service has not been restored.

  • spulkam
    Satyam pulkam (@spulkam) reported

    Dear ACT Fibernet Team, This is to bring to your immediate attention that our office has been without internet connectivity for the past two days. Despite repeated attempts, we have not received any support or response. The issue is critical . @ACTFibernet , @ACTFibernetHYD

  • sidhePaHadseee
    Unfiltered Pahadi (@sidhePaHadseee) reported

    @ACTFibernet One of the worst internet provider. 0 Customer Support (Automatic response daal dia soch lia customer service AI driven ho ***. Who is the founder of this company. I think he/she needs to learn how to run customer centric business. Or this is fraud company?

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet What is the update on the issue? Are you guys even planning to resolve this?

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet This is not the first time it’s happening, either fix it and solve the problem for good, or il proceed with consumer court with entire SR numbers for the last 1 year

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    @ACTFibernet @FiberAct It's been nearly 48 hours since a network outage happened and no one has even bothered to call and address the issue even after a ticket was raised. Even on the X post no one is bothered to respond or address the query.

  • vicky2ooo
    Vi (@vicky2ooo) reported

    @ACTFibernet Issue resolved. Please close it.

  • v_sprabu1586
    Sooriyaprabu Veerasamy (@v_sprabu1586) reported

    @ACTFibernet Thank you for your prompt reply. I am expecting a resolution right now as it's impacting my work, and please make sure that this does not happen again.

  • Gokusux
    Raghava (@Gokusux) reported

    @ACTFibernet Hey, its been 4 hrs, no resolution so far, really feel like changing internet coz of these delays. Very bad experience Ticket : SR10280508822924

  • i_am_not_aakash
    Sky (@i_am_not_aakash) reported

    @ACTFibernet @ACTFibernetHYD I needed my connection to get shifted, no response for days and days. Now I want my connection and subscription removed. No response. What a stupid interface you have. No customer care number on the app to help also.

  • ImThamizha
    Thamizhan (@ImThamizha) reported

    SR10380451034251 @ACTFibernet Calls made to customer care gets disconnected, Refund not getting processed for 30 days, No links are sent to me but custome care says I dont not use the link.. No supervisor calls back!! So what's the solution now ?

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    On contacting customer support, we were informed that our complaint has been registered and the service will be resumed within the next 72 hours. Why should customers be left without internet for several days due to an internal account transfer process #ACTFibernet #PoorService

  • Suraj_A_Jain
    Suraj Jain (@Suraj_A_Jain) reported

    @ACTFibernet before delivering the fire stick why is the charges already charged. And the customer care is also not responding. Is this the service you provide.

  • ashikahmed22
    ASHIK AHMED (@ashikahmed22) reported

    @ACTFibernet Your technicians came to provide the connection and left halfway. This is a very bad mistake from your ACT Fibernet company.

  • TheJahangirAlam
    Jahangir Alam (@TheJahangirAlam) reported

    @ACTFibernet SR10280477582234. Last two days, the internet has not been working. Please let me know if the issue cannot be resolved today. I will switch to another provider, as their service is working fine in my apartment and their support is much better.

  • avidno1
    avijeet kumar (@avidno1) reported

    @ACTFibernet I am not sure, how are you working on the resolution. Can you update what is the issue and how are you fixing it? ETA?

  • NagakrishnaCho1
    Nagakrishna Chodagam (@NagakrishnaCho1) reported

    @ACTFibernet speed is very low. Buffering and interrupting. I doubt if the service is as per the plan.

  • Engineer_Libran
    Valar Morghulis (@Engineer_Libran) reported

    @ACTFibernet Can you pls arrange callback as your customer care is not working?

  • Jinukothari2
    Jinendra Kothari (@Jinukothari2) reported

    @ACTFibernet Two times the tickets are closed without actually resolving the problem. Worst service provider. What is wrong with you people?

  • katentyran
    Metatranze (@katentyran) reported

    @ACTFibernet I'm unable to change my plan. The portal keeps pushing me back to the home screen and asks me to log in again and again in a loop. Please check and fix!

  • dude_nayak
    Devesh (@dude_nayak) reported

    @ACTFibernet My internet is not working from the past 3 days I’m tired of calling your IVR again and again No one from the ground team picks up the call. My work is suffering due to this. Fix my internet ASAP. Ticket ID : SR11080476925234

  • vicky2ooo
    Vi (@vicky2ooo) reported

    @ACTFibernet Facing issues with internet. Raised SR10880483748084 please fix ASAP.

  • avidno1
    avijeet kumar (@avidno1) reported

    @ACTFibernet your service engineer Arun - 097317 03814 has responded he cannot fix and change our connection. What a service.

  • ImNagaraj_S
    Nagaraj S (@ImNagaraj_S) reported

    @reliancejio @JioCare #JIOAIRFIBER What a worst service from you for the last one month. No internet no network. The worst part is jio support, Always have one reason, there is service outage in your area. When the outage will be fixed, god knows. Time to move on @ACTFibernet

  • ashshri
    Ashish (@ashshri) reported

    @ACTFibernet Your service engineer closed it without resolution He is not picking calls, no acknowledgement, worst possible service

  • YashSsm
    yashwant singh (@YashSsm) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Seriously shameless support. No internet for 5 days now. Last time it took you 10 days to fix a simple issue. Enough with the fake "sorry". I want a refund for the downtime. #ACTFibernet #BroadbandIssue

  • WaliaMandeep
    Mandeep Walia (@WaliaMandeep) reported

    @ACTFibernetHYD , @ACTFibernet hello team, why is your service personnel recommending to get a new connection instead of continuing my current connection. And till now no action has been taken yet .

  • Engineer_Libran
    Valar Morghulis (@Engineer_Libran) reported

    Dear @ACTFibernet @ACTFibernetHYD Your team has been unable to install Wifi for the past 4-5days. When we call a technician, they don't receive calls. Is this how you serve your customers even after paying in advance? Work order: WO101804576428 Such a distressed slow Service 👎🏻

  • SBajaj06
    SBajaj (@SBajaj06) reported

    @ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!