ACT service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (65%)
• Wi-fi (24%)
• Total Blackout (8%)
• E-mail (1%)
• TV (1%)
• Phone (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chhindwāra, Bengaluru, Vadodara, Visakhapatnam, Coimbatore, Chennai, Delhi, Jaipur, Warangal, Osmanabad, Mumbai, Erode, Madurai, and Kallakkurichchi.

City	Problem Type	Report Time
Hyderabad	Total Blackout	3 hours ago
Chhindwāra	Internet	8 hours ago
Bengaluru	Internet	10 hours ago
Chhindwāra	Total Blackout	11 hours ago
Bengaluru	Internet	13 hours ago
Vadodara	Internet	24 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Veda Paruchuri (@Vedatravelbook) reported 3 minutes ago

  @ACTFibernet your system down ? I am not getting Internet and unable to raise ticket either. I stay in Electronic City Phase 1, Bangalore. How can I raise ticket?

• 
  ashish mishra (@talk2ashishm) reported 7 minutes ago

  @ACTFibernet Your team called 2 times but FAILED to share the notification as well as customer consent. Thy say we sent for plan upgrade wen asked did customer received any proof ..no answer, is this how ACT work..then you say cust u drop email to X team if u want tht email..what is this

• 
  sreeharsha elluru (@esharsha) reported 7 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACTFibernet no resolution till now, not even a single effort to make it get resolved... Seems like no responsibility in the whole team

• 
  Nation1st (@UrsVz7) reported 11 minutes ago

  @ACTFibernet Zero updates, i don't have any expectations from you, by looking at ur service i felt pity on myself for choosing ACT, My ticket assigned to invisible person Banda Ganesh, raised connect request in ur app, no reply from him, that's level of service u providing.

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 14 minutes ago

  @ACTFibernet 17 hours of Internet outage - not acceptable in this day and age #fail

• 
  Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported 14 minutes ago

  @ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company

• 
  Ayush Goyal (@ayush987goyal) reported 15 minutes ago

  @ACTFibernet Provided the details. Seems your review is also as slow as the actual service.

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 18 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 9:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  vishal heble (@vishalheble) reported 19 minutes ago

  @ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?

• 
  Random Opinion 🇮🇳 (@Random_Raay24) reported 20 minutes ago

  @jagograhakjago pls take action against this #ActFibernet 🙏🏻 , no service since past 12 days, giving the same excuse everyday. No proper accountability and customer service here.

• 
  ice (@kafkaonthefloor) reported 20 minutes ago

  @ACTFibernet Wi-Fi has been down since morning. I’ve raised multiple tickets. No response from your team. No calls get thru your fake numbers online. What sort of service is this ??? Fix this or cancel my connection

• 
  LoneGoat (@BlueHawks110) reported 21 minutes ago

  @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

• 
  Pranay Rupani (@pranayrupani) reported 26 minutes ago

  Dear @ACTFibernet I got a call from +914049757790 Technical Team of ACT about my ticket SR10180800777224 it got disconnected and I have no way to get back in touch with them to explain the issue. Previous tickets SR10180724224144 SR10180630139504 SR10180586911804 SR10180462628304

• 
  Lakhan (@LakhanINTS) reported 30 minutes ago

  @ACTFibernet Please cancel my connection with refund for remaining days. Give me a call to shedule cancellation

• 
  Kartikaya Joshi (@kjoshi0202) reported 33 minutes ago

  @ACTFibernet @ACTFibernetHYD no wifi internet since last 4 hours, and no resolution. Atleast have the technician assigned and send for resolution ASAP SR10180988438314

• 
  LoneGoat (@BlueHawks110) reported 35 minutes ago

  @ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad

• 
  ik (@doomerpills) reported 36 minutes ago

  @TRAI @jagograhakjago @ACTFibernet , ACT is a highly problematic snd unprofessional company, if I am not provided a satisfactory resolution soon then I would have no choice but to escalate this matter and take legal action

• 
  Lakhan (@LakhanINTS) reported 40 minutes ago

  @ACTFibernet I am facing problem since 23 jun. Your technician are not even responding to calls

• 
  Manish Kumar (@Jadeja_manish25) reported 44 minutes ago

  @ACTFibernet Internet is down at my flat since last two days. The technician seems to be "chalta hai" type if he doesn't even know what the issue is and that he couldn't fix. Your customer care team is there to simply apologise and do nothing😕 Ticket no: SR10281007414784

• 
  Naik (@anaik1987) reported 44 minutes ago

  @ACTFibernet There is an intermittent Internet disconnection from last week and this is the 4th SR I am raising to get it resolved. I am fed up of this worst CS. I dropped mail to the tech lead and escalation team but till not there is no response. Again internet is not working.

• 
  Nation1st (@UrsVz7) reported 44 minutes ago

  @ACTFibernet what's going on? Is there anyone to look into the issue? More than 48hrs no update, just keep on sending revised resolution date n time. Very bad service never expected this.

• 
  Nitin Machindra Rakh (@nitin1rakh) reported 45 minutes ago

  @ACTFibernet @ACT_Issues Worst service and money extortion by ACT. Despite valid recharge & active service period, my account is getting suspended & I'm being asked to pay extra money. This is business malpractice & extortion of money from customers. #ACTFibernet @jagograhakjago

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 47 minutes ago

  @ACTFibernet Frequent internet disruptions, 15th June and now 1 July. Pathetic service from #actbroadband #fail #avoidact

• 
  MANOJ K. GOYAL (@MANOJGOYAL_2019) reported 48 minutes ago

  @ACTFibernet #actfibernet Kind Attention: ACT Fibernet, Our internet connection has been down since this morning. We have already registered a complaint and contacted your customer care multiple times, but there has been no response or resolution. This prolonged service disruption is causing serious inconvenience. We request you to restore our internet connection immediately and resolve the issue without any further delay. If this matter is not addressed urgently, we will be left with no option but to escalate the issue and take appropriate action with the concerned regulatory authorities. Complaint Details: A service request has been raised with reference number SR10181017616324. Someone from our team will contact you soon.

• 
  Praveen (@praveen0601) reported 48 minutes ago

  @ACTFibernet The service person came directly and told me it will be fixed within the next 10 mins yesterday evening and post which he ignored all my calls and still not fixed.. Lost my 2 days pay as I'm working from home. Thanks ACT

• 
  rahul thakur (@rahulthakur000) reported 49 minutes ago

  @ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know

• 
  Sairam Veera (@saiveera8) reported 49 minutes ago

  Dear Friends, I don’t know how wants to hear this and who is gonna benefit from it, but if you options, which you will for sure, then please do not opt for @ACTFibernet as your WiFi service provider. 20 days passed No Refund yet. @jagograhakjago

• 
  Lipun (@football_LM10) reported 58 minutes ago

  Dear @ACTFibernet , I raised a ticket few days back , instead of resolving it your team closed it without any solution. This is really pathetic 😡. Unable to reopen the ticket also. Ticket No SR10280892583664 . Please help

• 
  Anjali Murke (@AnjuMurke) reported 59 minutes ago

  @ACTFibernet @ACTFibernetHYD Considering 3 employees doing work from home is becoming very difficult with this internet. I raised a ticket last week they closed it without resolution, yesterday also I raised again but so solution. Also I pay for 5g and I don't get use it,

• 
  manish kundan (@manishkundan01) reported 60 minutes ago

  @ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet