ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (68%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, Mumbai, Hyderabad, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Internet | |
| Mumbai |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Wi-fi | |
| Salem |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Full Stack Programmer
(@prashantpragati) reported
@ACTFibernet I need a bit of help in wifi range extender. I have your internet connection. Can you please help?
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SHASHIDHARAN V S
(@shashidharanvs) reported
@ACTFibernet pathetic internet service. I have been raising complaints since 2 weeks and still not resolved. The tickets gets closed without any resolution and no engineer comes to see what the issue is. Wrong decision to have paid bills 6 months in advance.
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John Martin
(@jjohn_martin) reported
SR10361506677712 My internet is not working since morning. Can you help? @ACTFibernet
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Mukund Iyer
(@mukundiyer1995) reported
@ACTFibernet Please confirm if I am scheduled for disconnection from your service on or before 31 Aug 2021. I do not wish to use your services beyond 31 Aug 2021. I have already talked to several representatives and even answered your IVRS call for disconnection.
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Durga Prasad D$P
(@DurgaRamPrabha) reported
@esng25 @ACTFibernet @ACTFibernet i think there is no single person to take care of simple thing and instead ur executives r giving wrong commitments and arguing with us. I fed up with ur services. Im gng to file a complaint to consumer forum on u people. U people are doing robbery from. Our pockets.
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Ravithesungod ( 拉维)
(@ravishendarkar) reported
@ACTFibernet Problem resolved
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John Martin
(@jjohn_martin) reported
My internet is not working since morning. Can you help? @ACTFibernet
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Rrajesh Ralabbandi
(@rallabanddi) reported
@ACTFibernet I think the worst decision I have ever made is to go with ACT Broadband. So many interruptions every now and then. Pathetically my Internet goes off when there is a power cut. My account no is 101532285502. I have requested several times to fix it but no use. HELL
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Mithlesh Yadav
(@Mithles80175425) reported
@ACTFibernet Without provide any solution, my complaint has been closed. It's very shameless, I will never recommend to any one to take your service and also aware to everyone.
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Govind Singh
(@GovindS86872312) reported
We opt for the connection on Tuesday and it was communicated that connection will be given next day but there is no response after the payment made. We are calling customer care since last 3 days everyday we get a response to wait for 24 hours. Prospect:102613889718 @ACTFibernet
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rohan
(@rohan63134964) reported
from
Bengaluru, State of Karnataka
@DoT_India @DoT_India I’m being harassed again asking to pay for 6month in advance if I want the service. @ACTFibernet is looting people by putting such conditions and not ready to give anything in writing this is all over call. Request to take action at earliest plz.
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Sanjay Pathak
(@Sanjay_2712) reported
@ACTFibernet Sorry to inform that your Fibernet service have become bad to worse. 2-3times/week the internet won't work. Your team is so incompetent that they don't bother to put effort but they leave the solution to God. U can fact check by seeing no. of complaints in last 1 yr
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Shrikant Sharma
(@shrikant_7777) reported
@ACTFibernet Today is the third day and no service engineer has visited our housing society to fix the issue. SR: SR10161459260772. I have posted numerous tweets on the same and you haven't replied to any. 3 days without internet. How can you be so unprofessional?
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Vinayak Hegde
(@vinayakh) reported
Hey @ACTFibernet Internet has been down in our area in Indiranagar, Blr for more than 6 hours now. This level of maintainence service outage is beyond ridiculous on a working day. Called Support but was not helpful at all. Have raised an issue via app as well.
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GANESH GEDAM
(@ganesh_gedam) reported
@ACTFibernet useless service model. #frustrating # no internet connectivity since last 2 days. Called at-least 10 times to the helpline but no use. Every call gets a new timeline ….
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Craig Vonlintzgy
(@cvonlintzgy) reported
@ACTFibernet Alright waiting for the resolution.
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Satish Peri
(@SatishPeri4) reported
@ACTFibernet such a pathetic service. SR10561512459654 this is my latest ticket for no internet and reason is always the same. I raise atleast one no internet service ticket every month.Thanks to the local technical team for boosting our mental pressure
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Navneet Kumar
(@Navneet35226032) reported
@ACTFibernet @TRAI Dear Actfiber, the service provided by you is pathetic and multiple complaints raised have not been heard and I get harassed by you continuosly, is there any body who can bring Actfiber to justice or they enjoy troubling many consumers
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Durga Prasad D$P
(@DurgaRamPrabha) reported
@ACTFibernet i think there is no single person to take care of simple thing and instead ur executives r giving wrong commitments and arguing with us. I fed up with ur services. Im gng to file a complaint to consumer forum on u people. U people are doing robbery from. Our pockets.
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ESN
(@esng25) reported
@ACTFibernet Mr. Shreyas Bangera Mr. Anand GS / Mr. Suresh Babu Mr. Bala Malladi Why you people can’t resolve one simple problem always give wrong commitments
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manojreddy
(@IamManojReddy_A) reported
@ACTFibernet Ok @ACTFibernet i mean to solve a issue not to close the ticket without any resolution #customer #customerservice #CustomerExperience
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Ravithesungod ( 拉维)
(@ravishendarkar) reported
@ACTFibernet any problems with your services since yesyarday night
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ESN
(@esng25) reported
@ACTFibernet Mr. Shreyas Bangera Mr. Anand GS / Mr. Suresh Babu Mr. Bala Malladi how long you need to resolve one simple problem. A month time also not sufficient?
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Govind Singh
(@GovindS86872312) reported
@ACTFibernet Our work is pending anyhow we are managing. After waiting for three days the response was we have initiated your refund and it will be processed in 7-15 days. For that also we have to wait. We was not sure of this kind of service. Please prioritise the task.
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Bhabani Shankar
(@Bhabani02092192) reported
@ACTFibernet, Dear Act, can you please share your policy details for the refund, you people are not refunding my money, even if I use your service only for 20 days, you are not refunding my money Rs. 7000/- I won't suggest anyone take your service.
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Sat@Klinger
(@satklinger) reported
@ACTFibernet It's been 10 days I have raised a complaint and also spoke to your billing team a week ago. They said it will close in 24 to 48 hrs but it's been a week but still it's pending but they are closing the tickets.
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sandeep Nalumackal
(@nalumackal) reported
@ACTFibernet what’s going on with network. Down for the last 4hours! And no response from your engineers. Thanks for making me hate the Friday!
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Ashley John V
(@ashleyjohnv) reported
@ACTFibernet connection down at Aparna cyberzon , Nallagandla . please check and resolve
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sandeep Nalumackal
(@nalumackal) reported
@ACTFibernet I have shared! But I don’t think that have fixed the issue yet.
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Mukhalingam JanaSainik✊🇮🇳
(@Mukhalingam_JSP) reported
@ACTFibernet facing internet issue from morning 9 AM... no one responding 😐