1. Home
  2. Companies
  3. ACT
ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

June 10: Problems at ACT

ACT is having issues since 06:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 64% Internet (64%)
  • 25% Wi-fi (25%)
  • 8% Total Blackout (8%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Chennai, New Delhi, Chhindwāra, Bengaluru, Mumbai, Coimbatore, Ahmedabad, Visakhapatnam, Vijayawada, Jaipur, Delhi, Madurai, Dehra Dūn, and Kolkata.

CityProblem TypeReport Time
Hyderabad Wi-fi 3 hours ago
Chennai Internet 8 hours ago
New Delhi Internet 10 hours ago
Hyderabad Internet 11 hours ago
New Delhi Internet 11 hours ago
Chhindwāra Total Blackout 14 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sinharavi0506
    Ravi Sinha (@sinharavi0506) reported

    Worst internet service @ACTFibernet @ACTFibernetHYD @ACT_Issues . They will keep bluffing you after taking money. Is this the way you operate ? Just for installation we need to wait for days in this era ???

  • _arooran_
    Arooran (@_arooran_) reported

    @ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet I have been following up with ACT on an open case SR10380613665854.Have sent details & my location map in DM.ACT Engineer spoke promising to reconnect but it was not done despite repeated follow up.I have GX installation & have NO dues.Need HELP/connection URGENTLY.

  • Harshkitweets
    Harsh Chaudhary 🌞 (@Harshkitweets) reported

    @ACTFibernet I have not received a solution until now. The assigned technician ended the call yesterday, and you just extend the days every day. What is this nonsense behavior? I will discontinue my service after the month is complete. This is a non-professional team, my no 7300988598

  • PuttiAdarsha
    Adarsh (@PuttiAdarsha) reported

    @ACTFibernet today billing team says that it is my problem that no engineer came to change the router mesh when my renewal was due so I will have to pay extra. This really was the straw.

  • navdeepsachdev4
    navdeep sachdeva (@navdeepsachdev4) reported

    Hey @ACTFibernet i took your connection 15 days back and o am still struggling. Your engineer promises to come everyday and never arrives. Do I expect a solve?

  • kunjiru91
    zissou (@kunjiru91) reported

    @ACTFibernet Can I please talk to a human being from your team who can get something done? SR10280588837174 Please!!! Just so done with your service and support. Absolutely terrible.

  • jyotirmaya56051
    jyotirmaya sharma (@jyotirmaya56051) reported

    @ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.

  • ATHIVENKAT
    ATHIVENKATESAN T (@ATHIVENKAT) reported

    @airtelindia poor broadband service. No responsibility for restoration. Feeling guilty for switching to airtel. Small players like @ACTFibernet giving service. Planning to switch back to act.

  • AEditable
    Adi (@AEditable) reported

    @ACTFibernet @ACTFibernetHYD I have raised disconnection request on 3rd June. SR10180564067294 . Kindly clear the new bill on my account and disconnect my service as requested at the earliest.

  • _palnati
    Dinesh Palnati (@_palnati) reported

    Over 24 hours without internet. ❌ Multiple false ETA timelines. ❌ Received a call promising quick resolution ❌ Still no internet At this point, the issue isn’t just the outage, it’s the lack of accountability.@ACTFibernet,@ACTFibernetHYD when will this actually be resolved?

  • krishnapanjimar
    Krishna (@krishnapanjimar) reported

    @ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.

  • adv_007
    Adv AK (@adv_007) reported

    @ACTFibernet your service has joined the league of elite as your fibernet gets disconnected frequently. @JioCare may have improved but your service is pathetic.

  • rashtrawadime
    GA (@rashtrawadime) reported

    @ACTFibernet Internet connection is not working, looks like an outage at the backend, please help restore at the earliest

  • sridhar_gemini
    Sridhar (@sridhar_gemini) reported

    @ACTFibernet Please refund the 2 months money which will be with you, I don't think you can provide a resolution.

  • NepalMadhireddy
    Nepal Madhireddy (@NepalMadhireddy) reported

    Dear @ACTFibernet @ACTFibernetHYD i live in the same community as Srini and its been 3 days…you are unable to fix a connection…and your customer support is terrible and till date nobody visited home not even a call on the status…how many days do you need to fix a connection?

  • ShomthingToSay
    Soumyarka Gupta (@ShomthingToSay) reported

    So, @ACTFibernet has a company policy where if you pay them for any plan and subsequently move to a location where they don’t have service before the plan ends, they’ll NOT REFUND ANY MONEY. Whatever excess, they’ll keep! @MIB_India and @GoI_MeitY please note. This is robbery.

  • c_ALAM_ity
    Alam (@c_ALAM_ity) reported

    @ACTFibernet Day 7 since a service request has been raised and not even one follow up. Pathetic

  • 123456789ali
    zeeshan ali (@123456789ali) reported

    @ACTFibernet no resolution .

  • sridhar_gemini
    Sridhar (@sridhar_gemini) reported

    @ACTFibernet I have opened a ticket (SR11080511178584) almost a week ago for shifting my connection. I have not received any call from your team, if there is no resolution please refund my money. Your customer care number doesn't work either, pathetic.

  • _arooran_
    Arooran (@_arooran_) reported

    I paid for a 3-month subscription, but your network quality is terrible. Customers shouldn't have to beg for the service they've already paid for. Either: Restore my connection immediately, Refund the downtime period, or I will cancel ACT and move to a competitor. #actfibernet

  • ManishKanti1
    Manish Kanti (@ManishKanti1) reported

    @ACTFibernet I need to recharge my account, kindly help as I am facing issues.

  • alagesanmano
    Alagesan M (@alagesanmano) reported

    @ACTFibernet There are two tickets one is related to technical the other one is related to billing. But when dialled it is automatically going to technical even though i dialled the billing team contact no. Technical team is telling to cancel their ticket to reach billing team

  • Marwan_Atamimi
    Marwan (@Marwan_Atamimi) reported

    @ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?

  • vskumar1972
    Rvsk⁷²💫 (@vskumar1972) reported

    @ACTFibernet Even the service people not even attending the calls. We are really frustrated

  • rafiuddin431
    Mohammed Rafiuddin (@rafiuddin431) reported

    @ACTFibernet Cancel my plan completely and refund my money. I renewed my plan on 19 May, and in this week itself internet was down 4 times. technician told he visited and made changes in mainbox, whereas box itself is inside our house and no one visisted. Pathetic service.

  • mohanty_sambit
    Sambit Mohanty (@mohanty_sambit) reported

    @ACTFibernet SR10180478714564 it supposed complete bg yesterday but till now I have not received any call or any update on this..when can I expect to be done. All the customer care executive are telling different different story on this

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Worst service @DoT_India

  • neelnihal1
    ɱ૨.Nickk (@neelnihal1) reported

    @ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet

  • Kumaraswamyp86
    kumaraswamy p (@Kumaraswamyp86) reported

    @ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.