ACT service status: outage reports and connection issues

Why is my ACT service not working?

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Sep 17, 3:30 AM GMT+5:30	0	0
Sep 17, 3:50 AM GMT+5:30	0	0
Sep 17, 4:10 AM GMT+5:30	0	0
Sep 17, 4:30 AM GMT+5:30	0	0
Sep 17, 4:50 AM GMT+5:30	0	0
Sep 17, 5:10 AM GMT+5:30	0	0
Sep 17, 5:30 AM GMT+5:30	0	0
Sep 17, 5:50 AM GMT+5:30	0	0
Sep 17, 6:10 AM GMT+5:30	0	0
Sep 17, 6:30 AM GMT+5:30	0	0
Sep 17, 6:50 AM GMT+5:30	0	0
Sep 17, 7:10 AM GMT+5:30	0	0
Sep 17, 7:30 AM GMT+5:30	0	0
Sep 17, 7:50 AM GMT+5:30	0	0
Sep 17, 8:10 AM GMT+5:30	0	0
Sep 17, 8:30 AM GMT+5:30	0	0
Sep 17, 8:50 AM GMT+5:30	0	0
Sep 17, 9:10 AM GMT+5:30	0	0
Sep 17, 9:30 AM GMT+5:30	0	0
Sep 17, 9:50 AM GMT+5:30	0	0
Sep 17, 10:10 AM GMT+5:30	0	0
Sep 17, 10:30 AM GMT+5:30	0	0
Sep 17, 10:50 AM GMT+5:30	0	0
Sep 17, 11:10 AM GMT+5:30	0	0
Sep 17, 11:30 AM GMT+5:30	0	0
Sep 17, 11:50 AM GMT+5:30	0	0
Sep 17, 12:10 PM GMT+5:30	0	0
Sep 17, 12:30 PM GMT+5:30	0	0
Sep 17, 12:50 PM GMT+5:30	0	0
Sep 17, 1:10 PM GMT+5:30	0	0
Sep 17, 1:30 PM GMT+5:30	0	0
Sep 17, 1:50 PM GMT+5:30	0	0
Sep 17, 2:10 PM GMT+5:30	0	0
Sep 17, 2:30 PM GMT+5:30	0	0
Sep 17, 2:50 PM GMT+5:30	0	0
Sep 17, 3:10 PM GMT+5:30	0	0
Sep 17, 3:30 PM GMT+5:30	0	0
Sep 17, 3:50 PM GMT+5:30	0	0
Sep 17, 4:10 PM GMT+5:30	0	0
Sep 17, 4:30 PM GMT+5:30	0	0
Sep 17, 4:50 PM GMT+5:30	0	0
Sep 17, 5:10 PM GMT+5:30	0	0
Sep 17, 5:30 PM GMT+5:30	0	0
Sep 17, 5:50 PM GMT+5:30	0	0
Sep 17, 6:10 PM GMT+5:30	0	0
Sep 17, 6:30 PM GMT+5:30	0	0
Sep 17, 6:50 PM GMT+5:30	0	0
Sep 17, 7:10 PM GMT+5:30	0	0
Sep 17, 7:30 PM GMT+5:30	0	0
Sep 17, 7:50 PM GMT+5:30	0	0
Sep 17, 8:10 PM GMT+5:30	0	0
Sep 17, 8:30 PM GMT+5:30	0	0
Sep 17, 8:50 PM GMT+5:30	0	0
Sep 17, 9:10 PM GMT+5:30	0	0
Sep 17, 9:30 PM GMT+5:30	0	0
Sep 17, 9:50 PM GMT+5:30	0	0
Sep 17, 10:10 PM GMT+5:30	0	0
Sep 17, 10:30 PM GMT+5:30	0	0
Sep 17, 10:50 PM GMT+5:30	0	0
Sep 17, 11:10 PM GMT+5:30	0	0
Sep 17, 11:30 PM GMT+5:30	0	0
Sep 17, 11:50 PM GMT+5:30	0	0
Sep 18, 12:10 AM GMT+5:30	0	0
Sep 18, 12:30 AM GMT+5:30	0	0
Sep 18, 12:50 AM GMT+5:30	0	0
Sep 18, 1:10 AM GMT+5:30	0	0
Sep 18, 1:30 AM GMT+5:30	0	0
Sep 18, 1:50 AM GMT+5:30	0	0
Sep 18, 2:10 AM GMT+5:30	0	0
Sep 18, 2:30 AM GMT+5:30	0	0
Sep 18, 2:50 AM GMT+5:30	0	0
Sep 18, 3:10 AM GMT+5:30	0	0
Sep 18, 3:30 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

Internet (70%)
Wi-fi (21%)
Total Blackout (6%)
E-mail (1%)
TV (1%)
Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chennai, Chhindwāra, Bengaluru, Hyderabad, Visakhapatnam, Mumbai, Shimla, New Delhi, Kallakkurichchi, Coimbatore, Delhi, Pune, Guntur, Nellore, and Kolkata.

City	Problem Type	Report Time
Chennai	Internet	6 hours ago
Chhindwāra	Wi-fi	10 hours ago
Bengaluru	Internet	10 hours ago
Chhindwāra	Wi-fi	1 day ago
Hyderabad	Internet	1 day ago
Chhindwāra	Internet	1 day ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

Padappadi Elaniswami (@PESTAMlLNADU) reported 5 minutes ago
ACT cheap and enga neraya per sonanga nu athu podalam nu pathen..rendu per call pani enquiry pananga.. plan lam choose pani book panidalam nu 3 vaati call panen..rendu perum edukala👎👎 Booked Airtel Xtsream after that U lost a customer because of your poor cus care @ACTFibernet
Manish Aggarwal (@ManishAggarwa11) reported 7 minutes ago
@ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers
ryze (@ryzee_08) reported 8 minutes ago
@ACTFibernet you guys sucks no internet from 12 hours Still no response everyday week new issue from act
tanuj raj (@tanujrraj) reported 8 minutes ago
Genuinely impressed by @ACTFibernet today. Left for the office, no internet. Raised a ticket, ETA end of day. Drove back home to attend my meetings, no internet there either. Second ticket. ETA end of day. 100% consist outage across all locations. 👏
Shreyansh Lodha (@staticvar_dev) reported 13 minutes ago
@ACTFibernet this is just ridicules, internet has been down for over 36 hours Totally unacceptable and your lack of accountability makes it worse! SR10181705229784
RAJENDER (@poorjoke_tweets) reported 14 minutes ago
I need some help regarding my account @ACTFibernet . Bother to check dm
Suman Kumar (@sumanpsk) reported 19 minutes ago
@ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.
nobody (@yudish_dsy) reported 22 minutes ago
@ACTFibernet SR10381745646584- Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.
Pavan (@pavanamar554) reported 22 minutes ago
@ACTFibernet Why every month internet issue same area and what is area head is doing about it. You have to change anything do it. I am your customer since 10 years and Deepthisree nagar area especially I am facing lot of internet issue from act internet, previous areas it s not like this
Vansh (@vansh_bajaj11) reported 23 minutes ago
@ACTFibernet Internet, not working since 24 hours No service provided text immediately else I will remove the connection
SPR (@SprEinfach) reported 24 minutes ago
@ACTFibernet wifi is down from 3 hours and your team response is to wait till 9pm 🤡 What a **** service from you. Didn’t expect thsi from act fibernet. How do i work now? I need stable internet connection ASAP. Location: Shilpa Nagar, Nagaram.
Yogesh Bhardwaj (@YogeshB20643297) reported 27 minutes ago
@ACTFibernet Please see I have posted before 2 days and 5 days with the same issue. when it starts raining late at night, the Internet stops working. Pitty on the services you are providing
Balaji Swaminathan (@BalajiSwaminat) reported 32 minutes ago
@ACTFibernet Such a pathetic service. Unable to use App to shift my connection. Called customer care and waiting for past 1/2 hour to get connected. Please self introspect.
Haiku (@riceofsushi) reported 33 minutes ago
@ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence
Pallavi Dutta (@pallavi_dutta1) reported 35 minutes ago
@ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?
Singh Ranbeer (@socialevil2002) reported 36 minutes ago
@ACTFibernet The issue is recurring and not a one time issue, everytime it happens you say the same thing, I want to know the refund process. ACT is the worst broadband company.
yogesh sherman (@yogeshsherman) reported 39 minutes ago
@ACTFibernet internet not working within 15 days of installation, pathetic company, this is happening in delhi so you can understand , how is there service outside delhi. Go for reputed companies like airtel, jio or even bsnl
Doozie (@doozudoesit) reported 39 minutes ago
@ACTFibernet whar is the issue all of sudden services got stopped while I was working on a million s of project
Yogananda (@Yoga7878) reported 42 minutes ago
@ACTFibernet Respective worst service provider in a month act is stop working for 4 days this is how your service is. Other than act remaining all are working good only. What a worst service it is.
niranjan (@niranjanks91) reported 44 minutes ago
No resolution for the failed internet connection. And the audacity to say the internet will be restored shortly without providing an ETA. POOR SUPPORT AND PATHETIC SERVICE. @ACTFibernet
Victor Emmanuel 👑 (@VictorEmmanuelN) reported 45 minutes ago
@ACTFibernet I think before you can fix this @jio_fiber can install a new connection!
Karthik (@KarthikeyanS01) reported 46 minutes ago
@sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me
SparkedByData (@AnkitAKW) reported 47 minutes ago
@ACTFibernet @ACTFibernet What is the status please, today is month end? It's been almost one month yet no resolution, are you building something complex? See if you can return hard cash.
Rahul (@Rahuldiddy2) reported 50 minutes ago
@ACTFibernet Someone called me.. and closee ticket without resolution🙏 @ACTFibernet
Meghana Sastry (@MeghanaSastry) reported 51 minutes ago
@ACTFibernet I am raising a ticket almost everyday. It's getting tiring and impacting my work. You need a long term solution. Please have someone call me, the box needs to be fixed
kishore kumar (@kumargandharapu) reported 55 minutes ago
@ACTFibernet Vijayawada curemcy nagar area 520008..new connection.. Cheating.. Installation completed but no internet.. Very worst internet provider.. Dont take Act fiber net connection SR10581739892954 #ACTfiberWorstService
Tamil Crypto Guy π² (@tamilcryptoguy) reported 56 minutes ago
@ACTFibernet I strongly suggest you guys think twice before choosing @ACTFibernet. Unstable internet, poor service, and zero urgency in resolving issues. Paying customers deserve better than this. Save yourself the frustration and choose a reliable provider instead. #ACTFibernet
Pixel Myst (@Saraths_Here) reported 58 minutes ago
@ACTFibernet need your help in getting call back. I have raised a request for shifting connection from chennai to bengaluru. Till now no one contacted me. I raised the request on August 27 - 7558861466
Arijit Majumdar (@Aar_i) reported 1 hour ago
@ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?
yogesh sherman (@yogeshsherman) reported 1 hour ago
@ACTFibernet So your fibre has issue that's what was told, and resolution would take end of the day but you charge customer for full day