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ACT service status: outage reports and connection issues

Why is my ACT service not working?

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Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 69% Internet (69%)
  • 22% Wi-fi (22%)
  • 6% Total Blackout (6%)
  • 1% E-mail (1%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Chhindwāra, Bengaluru, Chennai, Guntur, Hyderabad, Ludhiāna, Vijayawada, New Delhi, Mumbai, Coimbatore, Ahmedabad, Tanjore, Salem, Lucknow, and Bhubaneshwar.

CityProblem TypeReport Time
Chhindwāra Internet 12 hours ago
Bengaluru Internet 17 hours ago
Chennai Internet 1 day ago
Chhindwāra Internet 1 day ago
Chennai Wi-fi 1 day ago
Guntur Internet 2 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • PulakChatu54122
    🇮🇳Pulak Chaturvedi🇮🇳 (@PulakChatu54122) reported

    @ACTFibernet Seems you guys only had to turn the switch back on! The issue got resolved less than 5 mins after your response on x and via mail. Unfortunate that I had to wait 40+hours in the National capital for broadband to be restored. Messaged u my registered mobile no.. @TRAI

  • live4techie
    Techie Ideas 💡 (@live4techie) reported

    @RevanTalks @ACTFibernet Depends on your area reliability and service. Noone can't predict it.

  • VictorEmmanuelN
    Victor Emmanuel 👑 (@VictorEmmanuelN) reported

    @ACTFibernet I think before you can fix this @jio_fiber can install a new connection!

  • Alpha_4242
    Alpha (@Alpha_4242) reported

    @panda_casts @quandalebro @ACTFibernet They don't reply for days bro it's so bad, you're better off with either jio or airtel or even a local one

  • syedhussain75
    syed (@syedhussain75) reported

    @ACTFibernet Don’t you see that ETR is already crossed. Why you want me to check on app. Do u have any problem posting here? Are u scared of loosing new customers? Please i request don’t fall in this pathetic internet. Find some other company with good services.

  • brahmmajoshi
    Sridhar Joshi (@brahmmajoshi) reported

    @ACTFibernet It is a torture to traverse your IVR and reach a human agent. And another torture repeating the entire story again and again. Please resolve my connection issue asap.

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet so they call and disconnect themselves so that they can close the complaint, Avoid it

  • hahmad71
    Haris (@hahmad71) reported

    @ACTFibernet i have already escalated but no use . Same response everytime that the technician will call. Zero help . I cannot even connect back to the technician ffs.

  • aambasta
    Anuamb (@aambasta) reported

    @ACTFibernet there is no way to escalate a ticket. What’s SLA for a ticket if fiber is broken ? No one yet called or messaged. Ticket no. SR10281616137854 @jagograhakjago

  • locate_aman
    Aman Kumar (@locate_aman) reported

    @ACTFibernet @ACTFibernetHYD SR# SR10181706560984 Internet not working, ETR is getting delayed. Do you people know the term "accountability"?

  • paalpayasam
    Mailsami (@paalpayasam) reported

    @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet. I urge you to disconnect immediately and refund the security deposit at the earliest.

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

  • abilash5544
    Abilash (@abilash5544) reported

    @ACTFibernet @ACT_Issues it has been 3 days since my net is working. SR10381659093274 this is my complaint number. Ppl coming and going but i am not getting any improvement in my net connectivity..

  • vsivasaran008
    VJ Saravana SP (@vsivasaran008) reported

    Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

  • samprettybasic
    Sam (@samprettybasic) reported

    Should I file a police complaint @ACTFibernet? The noise is too loud and coming even after closing all the windows

  • The_Cric_Panda
    The Panda (@The_Cric_Panda) reported

    @ACTFibernet @ACTFibernetHYD We are struggling with your pathetic service from the last 3 weeks. Every single week we faced issues. The response from your support team is pathetic. They don’t send any technician. The same issue is occurring time and again, and it seems you don’t

  • 003Prerana
    Prerana (@003Prerana) reported

    @ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When is my internet going to be fixed?

  • lalithkumar_18
    Lalith kumar (@lalithkumar_18) reported

    @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

  • hellmogamboo
    Suman (@hellmogamboo) reported

    @ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.

  • durgaprasad__12
    Durga Prasad (@durgaprasad__12) reported

    @ACTFibernet Your fibre internet is still not working. Complaint raised this morning, but it’s now 5:45 PM and the issue remains unresolved. Case ID: SR10181682964544. Please resolve this urgently and provide an update. #ACTFibernet #InternetDown #CustomerService @ACTFibernetHYD

  • VijayarajB
    Enu_Gotthilla (@VijayarajB) reported

    @ACTFibernet I know there is no service. But why r u not exploring these cities? How come you have it in Bengaluru?

  • Chumankp
    Kumar Panda (@Chumankp) reported

    @Airtel_Presence @airte Also this building phase 3 having 96 flat. If you want miss 96 customer by pushing airfiber. We are happy le move with @ACTFibernet So they already provided fiber connection to same building.

  • Nir0909
    Miles to go.......Blue 🍊🇮🇳 (@Nir0909) reported

    @Silent_Roads @ACTFibernet Phone allow calls without network too.. if properly call facility recharge available in phone.

  • YogitaS44968288
    Yogita Sharma (@YogitaS44968288) reported

    @ACTFibernet I can confidently mwntion that @ACTFibernet @ACTFibernetHYD is the worst service provider. No value for tickets raised,follow up calls . Surprisingly you guys are swift enough to disconnect connection for small paymwnt delay from customers end

  • praveendingu
    Praveen KS (@praveendingu) reported

    @ACTFibernet 9121212121 Trying to reach this tech team number. They just keep disconnecting the calls from this morning. Pathetic service. SR10381675081242, the previous ticket SLA is breached and now they open a new SR10381687731537 #ACTFibernetpoorservice #InternetDown

  • NareshNegi_real
    Naresh Negi (@NareshNegi_real) reported

    @ACTFibernet I already saw it and the folks came last night and still haven't fixed the issue. Shame on you guys to provide such pathetic service and support. No one in ACT cares about the customer. None of you have tried to reach out to understand the issue. Just msging here doesn't help me.

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet your service sucks

  • evabuilds
    eva (@evabuilds) reported

    unfortunately I paid for 6 month plan😭 I hope big twt acc can repost/comment on this tagging @ACTFibernet , would help a lot tbh

  • Humble_Monster
    Ashish (@Humble_Monster) reported

    Dear @ACTFibernet, How can I be on a monthly AND an annual subscription at the same time? Why am I being forced to pay a monthly subscription when I already paid ₹18,000+ for an annual plan months ago? I even paid additional monthly charges despite already being on the annual plan. And now, over a disputed ₹354: Support → Nodal Officer → Appellate Authority Still no working Internet. Please investigate the billing discrepancy for as long as you need. But RESTORE MY INTERNET while you do it. I should not have to fight this hard for a service I have already paid for. #ACTFibernet #CustomerService #ACTFibernetBangalore

  • snaveen286
    Naveen kumar (@snaveen286) reported

    Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.