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ACT

ACT service status: outage reports and connection issues

Why is my ACT service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  • 61% Internet (61%)
  • 27% Wi-fi (27%)
  • 10% Total Blackout (10%)
  • 2% E-mail (2%)
  • 1% TV (1%)
  • 0% Phone (0%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Bengaluru, Chennai, Chhindwāra, Hyderabad, Jaipur, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Vijayawada, Kolkata, Nashik, Delhi, Mumbai, and Ahmedabad.

CityProblem TypeReport Time
Bengaluru Internet 7 hours ago
Bengaluru E-mail 7 hours ago
Chennai Internet 13 hours ago
Bengaluru Wi-fi 15 hours ago
Chennai Internet 19 hours ago
Bengaluru Internet 1 day ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • GunturuBaji
    Baji Gunturu (@GunturuBaji) reported

    One of the worst worst worst worst internet services is ACT in india @ACTFibernet @ACTFibernetHYD

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet 6 hours over @ACTFibernet @ACTFibernetHYD still u not resolved this issue

  • anandvijayan
    anandvijayan (@anandvijayan) reported

    @ACTFibernet i renewed my connection for 6 months . Not able to access as it says password wrong . Really irritating time to change . Anand Vijayan 10567115 . I am 10 year old customer

  • HindustaniBhar4
    Hindustani Bharat (@HindustaniBhar4) reported

    @ACTFibernet prospect ID 102803434394, it's been more than 24 hours of the payment for new installation but no one called and helped, contacted 6-7 times customer support but no resolution provided. Why do you promise same day installation? Disappointed

  • nadd_add
    Naveed ahmed (@nadd_add) reported

    @ACTFibernet He went on vacation. Vignesh never acted seriously now we are suffering. Vignesh boss is a failure to act internet. Surya garden pandian salai many act users shifted to other providers is due to them

  • jonahnevil
    Nobel Sage (@jonahnevil) reported

    @ACTFibernet has the shittiest customer service and service provider in India ...I am dealing with the issue for 14 days still now no resolution done ...such a waste of money to buy ACT

  • mainakgt
    mainak (@mainakgt) reported

    @ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.

  • Jeetendasa
    Jeetendra Kumar Sahu (@Jeetendasa) reported

    I think all are scammers even the @ACTFibernet guys are also scammers and fraudsters. They took money but from day 1 internet is not working. Hyderabad Patancheru people are pathetic.

  • thorfinnn1111
    revealing the area (@thorfinnn1111) reported

    @ACTFibernet In Lucknow , why engineers request us to not raise ticket and call them to get your issues sorted and when you call them without raising ticket they often take 24 hours to react. All needed to do a router config which hardly takes 10mins MAXIMUM

  • bitsbeatsbreath
    अंकुर (@bitsbeatsbreath) reported

    @ACTFibernet Today is the third day. I hope you fix it today.

  • santoshone544
    Santosh Kumar (@santoshone544) reported

    @ACTFibernet where is the solution??

  • agarwal_shuvam
    shuvam agarwal (@agarwal_shuvam) reported

    @ACTFibernet @ACTFibernetHYD @jagograhakjago I have opted for plan change with entertainment bundle option. It has not been activated yet. I was told a new router will be given for this new plan. It’s been more than 5 days and there is no option to contact customer service.

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Very Dissatisfied with the service.. After payment no response from your CRM

  • sairam_srikanta
    Sairam Srikanta (@sairam_srikanta) reported

    @ACTFibernet Been facing internet difficulties since a month. Office calls getting dropped due to this. Raised the issue many a times and still no resolution. Very frustrating it is, plz intervene at the earliest

  • kiranbalaji810
    Kiran Balaji G. (@kiranbalaji810) reported

    @ACTFibernet Super disappointing experience. The Sales team assured a different connection at the time of payment while the Installations team have installed a totally different connection. The Sales is not responding any further and I am not able to connect with Customer support

  • IamRamAnirudh
    Anirudh (@IamRamAnirudh) reported

    @ACTFibernet @ACTFibernetHYD Please address the internet connection issue. Please address this issue ASAP. Account No. 101010515407 SR# SR10180270027074

  • MkChethan
    Chethan (@MkChethan) reported

    I lost internet from more than hour ago , I raised ticket as well no one has came to resolve @ACTFibernet , give me refund I will switch to another service provider

  • KomariAnilKumar
    Anil Kumar Komari (@KomariAnilKumar) reported

    Worst customer support by @ACTFibernet @ACTFibernetHYD. Don't do any plan change with routers they won't deliver it. It's been 13 days but not delivered.When ever I call customer care (escalation team also) they say within 24 hours it will delivered but that 24 hours never come

  • lalitbohra15
    lalit singh bohra (@lalitbohra15) reported

    @ACTFibernet My internet has not been working for the last 2 days.Your TAT is 4 hours,but more than 48 hrs have passed and the issue is still unresolved. No one from your team has contacted me.This is not the first time last time it took 4 days.Very poor service.SR11080271471774

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet DIDNT GET A SINGLE EMAIL. @ACTFibernet @ACTFibernetCare FRAUD & HARASSMENT. Ticket SR10780246951897 closed fraudulently without resolution. Your staff incessantly spam-called me, worsening my health as a patient, and blatantly lied to cover it up. Detailed DM sent.

  • Amitsrivastav79
    Amit (@Amitsrivastav79) reported

    @ACTFibernet, is a 35+ hour downtime the new standard for a premium 300 Mbps connection? My internet has ben down for over 30 hours now (Ticket SR12280373039054, Act:122770994917) Despite paying 6 months in advance, I keep getting generic template replies with an absurd 5 PM ETA

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet I’m facing Internet issue from 2 days, I re-opened the ticket SR10380387303044, when I am trying to reach your technician he is disconnecting the call, no response at all, from last 2 days internet is not working from morning 5 AM.. worst service #act #badservice

  • IMSuresh_Dreams
    Suresh (@IMSuresh_Dreams) reported

    @ACTFibernet why there is a scheduled maintenance daily ? Internet is not working daily for between 2 to 6 hours which happening which is unacceptable please look into this issue

  • de_anirvan
    Navrina (@de_anirvan) reported

    @ACTFibernet i have tried so many times to contact your customer support. It seems your employees are only bots. I need a refund. I dont want to use your pathetic service anymore

  • pradeepkenny
    pradeepkenny (@pradeepkenny) reported

    @ACTFibernet Hi @ACTFibernet whether you will address this issue or going to reply the same stating concerned team is looking

  • abhibansal530
    Abhishek Bansal (@abhibansal530) reported

    @ACTFibernet Your service is really pathetic. There has been no response on my ticket - technician visited and said he will fix it next week but stopped picking calls now. Refund my money, will use another provider 😡

  • biplawvishal
    Biplaww V (@biplawvishal) reported

    @excitel_rocks going to take new Excitel connection, restrain. it's ok, but once connectivity issue, u have no option. u can't raise complaint. App will say checked, it's working. U go for chat, that will waste ur 30 mint. No redressal. Pathetic. Go with @ACTFibernet

  • Prateek43522
    Prateek Majumdar (@Prateek43522) reported

    @ACTFibernet It still says "Awaiting for ETR". We don't have any visibility to the resolution time. This is really inconvenient for us.

  • bavinash53
    Avinash (@bavinash53) reported

    Hello @ACTFibernet. This is to inform you that we are facing internet issues and the resolution time is showing till 7pm neither act team has informed us beforehand. This is causing huge inconvenience. Need speedy resolution in this matter. waiting for your response

  • Sanjit91751386
    Sanjit (@Sanjit91751386) reported

    @ACTFibernetHYD @ACTFibernet internet not working.. Help me with disconnection