ACT Outage Report
Why is my ACT service not working?
No problems detected
If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
-
Internet (64%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
E-mail (3%)
-
Phone (1%)
-
TV (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chennai, Bengaluru, New Delhi, Coimbatore, Hyderabad, Srīperumbūdūr, Ajmer, Mumbai, Lucknow, Uppiliyapuram, Kolhāpur, Tanjore, Ahmedabad, Mohali and Gurgaon.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Internet | |
| Bengaluru |
Internet | |
| New Delhi |
Internet | |
| Coimbatore |
Internet | |
| Coimbatore |
Internet | |
| Chennai |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Krithika Jayaraman
(@KrithiJay) reported
(1/n) Hello @ACTFibernet Chennai. I have the ACT junction box at my residence since mine was the first ACT connection in my area. You promised a Rs.50 discount in the monthly bill. But you never applied this discount unless asked repeatedly.
-
Sudeshna Ray
(@SudeshnaRay8) reported
@ACTFibernet I am extremely disappointed with how you responded to the situation of my refund of installation charges as you never did any installation and on top of that I have been following up for a month and no refund. You never gave my money back, this is stealing. #fraud
-
Aakash Sharma
(@AakashS64765984) reported
@ACTFibernet @ACTFibernetHYD SR10167175174434. Team kindly take this issue on priority and process the request positively by today.
-
Cezane Syed
(@Cezane100322) reported
@ACTFibernet Again facing the same issue related the bills for second consecutive month... Do I need to raise a complaint every 1st of month ... Raised a complaint please reactify asap ... Ticket no - 101671883353 #Hyderabad #Telangana #actfibrenet
-
.
(@extremizerr) reported
SR11967171629264 has been again raised as my issue was not resolved and ticket was closed by your side without taking any feedback @ACTFibernet
-
Eshwar
(@notagod123) reported
@ACTFibernet 5 hours since the issue began. I have been forced into buying additional data to work due to no fault of my own. @ACTFibernet Hasn't even had the courtesy to respond back with a proper reason. I am tired. Am pretty sure I won't be given any discount in my next internet bill
-
saifullah saifi
(@SaifiSFDC) reported
@ACTFibernet same issue bad customer support team , bad connection i told them 1 week ago to disconnect i am still seeing open connection and new bill already came up
-
.
(@extremizerr) reported
@ACTFibernet The person is making excuses and asking not to complain....Confirm to your local service area provider....worst service is being provided
-
Swaminathan PK
(@iamsamkapali) reported
Hey @ACTFibernet no internet since today (01/03/23) morning. Already raised complaint (SR10367187599454) and also subsequent calls with customer care but no use. My work from home is completely ruined.
-
.
(@extremizerr) reported
@ACTFibernet This type of service is again and again provided if I ever contact local service provider he hasn't contacted me even single time either it's ok by itself or it takes time
-
Mohammed Zuhaib
(@20ZUHAIB) reported
@ACTFibernet 102017458161 this has become sick as you guys have not provided me power discount on the bill and your service sucks as Internet is not working past one week for which I want a wavier and always your tech person doesn't even make a call to resolve the issue and close
-
Aaditya John
(@Aaditya1411) reported
@ACTFibernet Ok resolved for now. During the issue Udemy, Quora, Speedtest by Ookla weren't loading either.
-
Fahad Siddiqui فهد
(@FahadSi65206022) reported
@ACTFibernet Internet is not working from past 2 days and nobody is picking up the calls to resolve the issue.
-
Aakash Sharma
(@AakashS64765984) reported
@ACTFibernet None of your executive even contacted yet. How exactly are you planning to resolve the issue?
-
.
(@extremizerr) reported
@ACTFibernet No one has ever called for the feedback or the service only you get paid and next month next bill is generated. I am really getting worst service...
-
Just Being Wise
(@Myselfbeingwise) reported
@ACTFibernet No action bas been taken yet. I have continuous network glitches throughout the day. No response from the service centre neither the contact person.
-
Aaditya John
(@Aaditya1411) reported
@ACTFibernet @discord App and it's service isn't connecting on your connection since 15mins could you guys look into it?
-
Eshwar
(@notagod123) reported
@ACTFibernet 4 hours since the issue started and no resolution so far. I have almost run out of mobile data. Can you tell me why the fix is taking so long @ACTFibernet ? I have called the support twice and they said it'll be done by 7:30 PM. It just doesn't make sense to me
-
.
(@extremizerr) reported
@ACTFibernet No solution has been provided yet .No one has resolved the issue first confirm it from your team
-
Cezane Syed
(@Cezane100322) reported
@ACTFibernet Again facing the same issue related the bills for second consecutive month... Do I need to raise a complaint every 1st of month ... Raised a complaint please reactify asap ... Ticket no - 101671883353
-
.
(@extremizerr) reported
@ACTFibernet It has been more than 5 days since I have made complaint and the pave is this slow .........
-
.
(@extremizerr) reported
@ACTFibernet It has been more than 5 Days since I had made the complaint.....no resolution yet....
-
Mahesh
(@Norito_DON) reported
@ACTFibernetHYD @ACTFibernet worst services
-
Abhishek Tiwari
(@abhishekt11) reported
@ACTFibernet you have very unprofessional retention team, instead of listening to customer problems your team drives on ego and impolite behavior. Looks like you guys are okay to loose customers to other ISPs.
-
Maninder SinghBhatia
(@ManinderSb1) reported
@ACTFibernet You guys are pathetic! You are calling me on numbers I have never authorised. I am giving you 2 numbers 8977009270 , 9032875635 . Call me on either of the these number ONLY. Thank you.
-
Eshwar
(@notagod123) reported
It's been more than 5 hours since I have lost internet connection @ACTFibernet. Can you let me know where exactly the issue is so that I can drive to the location and check with the so called team working on the issue?
-
Krithika Jayaraman
(@KrithiJay) reported
(3/n) @ACTFibernet I'm tired of following up & I've made up my mind. This is going to be the last. If the previous bill is not going to be adjusted, I'm going to cut the power supply to the Junction box and discontinue service. It's a pain in the neck having to ask so many times.
-
.
(@extremizerr) reported
@ACTFibernet I have reopened ticket SR11967171629264 Until I am given resolution I will open ticket
-
Amar Sahoo
(@amarsahoo87) reported
@ACTFibernet Have been requesting you guys to send the invoice with GST details as PDF. Hope you guys are aware that PDF is accepted everywhere.But your obsession with HTML never ends. To submit the invoice the customer needs to take a screenshot,create a document and then upload
-
Eshwar
(@notagod123) reported
@ACTFibernet I already called the support team. They say the issue will be fixed by 7 PM. It is not ideal. I am unable to work. Please escalate the case and fix the issue at the earliest