ACT service status: outage reports and connection issues
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Full Outage Map
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
- Internet (62%)
- Wi-fi (25%)
- Total Blackout (10%)
- E-mail (2%)
- TV (1%)
- Phone (0%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Chhindwāra, Vijayawada, Bengaluru, Chennai, Hyderabad, Jaipur, Delhi, Madurai, New Delhi, Visakhapatnam, Dehra Dūn, Kolkata, Nashik, Mumbai, and Ahmedabad.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Internet | 4 hours ago |
|
Chhindwāra
|
Internet | 6 hours ago |
|
Vijayawada
|
Internet | 10 hours ago |
|
Bengaluru
|
Internet | 13 hours ago |
|
Chennai
|
Internet | 15 hours ago |
|
Hyderabad
|
Internet | 1 day ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet SR10380331784275 again the ticket was closed without my concent or frankly any solution. Is this how it's gonna be ACT? We keep going around circles?
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet I have not get any resolution yet @TRAI @ACTFibernet #fraudactfibernet
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R. Balakrishnan (@BalakrishnanR) reportedYet to see a customer service support worse than @ACTFibernet .they call. Then send a “happy “ code. Unresolved . And after ten minutes they send a message “resolved”! Dont ever subscribe to ACTFibernet.
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avijeet kumar (@avidno1) reported@ACTFibernet This is day 2 and no resolution yet. You guys even working to fix this?
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ramesh kumar mudiraj (@mudirajrk) reported@ACTFibernet From Hyderabad 101774296616 problem with Zee5 not working since a week. Umpteen times raised ticket & over mobile. But of no use. Please close our account and refund balance amount. As Reliance is offering for same amount with additional services.Worst of the Worst.
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SBajaj (@SBajaj06) reported@ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!
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Bunny (@TFIBUNNY) reported@ACTFibernet 6 hours over @ACTFibernet @ACTFibernetHYD still u not resolved this issue
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prasant sharma (@prashantvats_px) reported@ACTFibernet @grok please record this service from @ACTFibernet
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ASHIK AHMED (@ashikahmed22) reported@ACTFibernet This is your technician contact number (+917550003895 )name Rajiv Gandhi he is very irresponsible person still he didn't pick the call please immediately fire him very very worst customer service from your side
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Narasimha Raju (@mvnraju_undi) reported@ACTFibernet I stay in Srila Park Pride, HYDERNAGAR, Water works road, Hyderabad, Opp to Calvary temple. internet is again gone and not working since 4 hours on 24-May. Service is becoming worst day by day. I request Leadership @ACTFibernet to look into the same immediately.
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avijeet kumar (@avidno1) reported@ACTFibernet So you have not fixed the issue in like 30 hrs and want me to have patience. Have patience I will switch to another connection. #pathetic service
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Dinesh (@ShivohamFeb26) reportedBetter to change the connection Worst customer service and worst application @ACTFibernet
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Suresh Abs (@abs_suresh) reportedHello @ACTFibernet @FiberAct Internet is not working for last 3 days and assigned engineer not picking the call, tried more then 50 times. Worst service. Ticket# - SR10380421311224
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet @ACTFibernet go and check how many complaints I have registered for your service in last 45 days from the day 2 since I took the connection, such a pain with this service, connection drops, video buffering etc. Please close my connection and issue the refund for remaining months
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Suresh S (@sureshseshadri1) reportedWorst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet
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Vivank 🇮🇳 (@vnnk_x) reported@ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix
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CS (@_cshah) reported@ACTFibernet SR10280439212184 raised..no internet in kadugodi.. is there any issue overall..ACT always was reliable
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Abhilash Pillai (@AbhilashRPillai) reported@ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.
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amit kumar gupta (@amitk71) reported@ACTFibernet You people can only reply on X but not work properly. Make sure my refund is credited by the evening today so i can change service provider. Will have to approach consumer against u otherwise
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Abhishek Kumar Singh (@travelgeekabhi) reported@ACTFibernet The account number is 110798170610 and the service request number is SR11080405691224
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet more than 7 hours , I made 4 calls to your customer care, 5 calls to technician, absolutely nothing is done. Is this the way you deal with your customers? #badservice #actfiber #outage
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Mandeep Walia (@WaliaMandeep) reported@ACTFibernetHYD , @ACTFibernet hello team, why is your service personnel recommending to get a new connection instead of continuing my current connection. And till now no action has been taken yet .
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anandvijayan (@anandvijayan) reported@ACTFibernet i renewed my connection for 6 months . Not able to access as it says password wrong . Really irritating time to change . Anand Vijayan 10567115 . I am 10 year old customer
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Nitin Chugga (@NitinChugga09) reported@ACTFibernet @ACTFibernet Now it is evident about the digital issues in Govt. of Karnataka applications. ACT ID 102798567916 Prospect ID 102798548256 Registered Mobile 8618305814
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B N Venkatesh (@nvenkateshb) reported@ACTFibernet SR10180382714534 My internet is down since 5 days, despite multiple follow ups and escalations no help from anyone support or technical team, no one reached out till now. How are supposed to work from home without internet? Is this how your support system work?
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anand (@BeardBiceps) reported@ACTFibernet Your bot is so broken it needs 2 tweets to send a template response, yet still can’t provide a date. It’s been 5 days. Give me a concrete installation slot by today evening, or cancel this connection, process my full refund & I will be filing a formal complaint on @jagograhakjago
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Vinod (@chatvinod) reported@ACTFibernet last 5 days internet not working… each day technician comes, fixes and by evening it stops working…very frustrating
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Dennis The Menace (@LaunchingGantry) reported@ACTFibernet kindly help with my relocation request SR10280397388177. It was supposed to be done yesterday. I need this up and working before Monday morning from the new address.
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SBajaj (@SBajaj06) reported@ACTFibernet Guess what? In next 2 days, the wifi is again down and ticket has been reopened SR11080445550744 Seriously @ACTFibernet is this your service? Wifi down count now rose to 3 this month! Extremely frustrating!
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Dinesh (@ShivohamFeb26) reported@ACTFibernet please respond the internet is being down from quite a time