ACT Outage Report

Problems in the last 24 hours

The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

• Internet (68%)
• Wi-fi (24%)
• Total Blackout (6%)
• E-mail (1%)
• TV (1%)

Live Outage Map

The most recent ACT outage reports came from the following cities: Hyderabad, Coimbatore, Bengaluru, Chennai, New Delhi, Ahmedabad, Jammu, Dharmapuri, Visakhapatnam, Erode, Pune, Mumbai, Salem, Warangal, and Cochin.

City	Problem Type	Report Time
Hyderabad	Internet	7 hours ago
Coimbatore	Internet	7 hours ago
Bengaluru	Wi-fi	1 day ago
Hyderabad	Internet	2 days ago
Hyderabad	Internet	3 days ago
Hyderabad	Internet	3 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sivsu Venkat (@Sivsu) reported 5 minutes ago

  @ACTFibernet @ACTFibernet while 6 days of no connectivity was confirmed by your billing team, the customer support team continues to close tickets magically!! #poorcustomerservice continues #Chennai I will yet again raise a ticket... let's play this game!

• 
  K.K (@Titan_here) reported 7 minutes ago

  @ACTFibernet Hello I got new connection last Saturday .. but Modem/Wifi router not delivered yet.. Engineer is not at all responding for call. could you please help.

• 
  siddharth (@sidnemani) reported 9 minutes ago

  @ACTFibernet @ACT FIBERNET HYDERABAD Pathetic service. No Internet since two days, filed ticket but it gets auto resolved. Called customer service and they hung up. Will wait until tomorrow morning. If issue is not resolved, i will move to JIO FIBER

• 
  Pradeep (@pradeepgoud_j) reported 16 minutes ago

  @ACTFibernet connectivity is on and off since last two days. The problem keep on occurring repeatedly and it impacts online classes and work. Next billing cycle charge for active days only as it’s frustrating we pay for full month and your connection is off most of the times.

• 
  S (@swaragat) reported 16 minutes ago

  @ACTFibernet Extremely bad service. Internet is not working for two days and the support team is calling me to disconnect mid sentence. They close the ticket without any proper resolution.

• 
  sushil.singh.01 (@sushilsingh011) reported 16 minutes ago

  @ACTFibernet @ACTFibernet Please provide the answer below. 1. why I am facing slow speed over a many couple of weeks ? 2. May I know why cheap quality routers are supplied ?

• 
  S (@swaragat) reported 23 minutes ago

  @ACTFibernet how long does it take for you to address one issue? Technicians are calling me and in between the conversation they are disconnecting the call or assuring me the issue is fixed when it is not. Unprofessional much?

• 
  Prabhat Gupta (@Prabhat_Gupta_) reported 23 minutes ago

  @ACTFibernet Since internet connection is unnecessarily suspended, please start it back again ASAP. Any help you need to trace the money, I am happy to share details. Have raised dispute with Google Pay team in case there is an issue from their end as from my side, money is already deducted

• 
  urstrulyAdArSh (@adarshanreddy) reported 24 minutes ago

  @ACTFibernet How many times I need to see this kind reply and no proper resolution

• 
  A M I T • Out-of-The-Box Doer (@BoyInDaBox89) reported 25 minutes ago

  @ACTFibernet internet is down in South Bangalore area for last 24 hours and no action from customer service team... They closed the ticket instead. Very unprofessional behaviour from ACT

• 
  silver skuller (@SkullerSilver) reported 29 minutes ago

  @ACTFibernet i lost my phone so i cant login from my new device to recharge (cause i got a email saying your services will be suspended). please help me change my act number or login without otp. i have my user id and password. which i have dmed you

• 
  Krishna Raj Parthasarathy (@iamkrishna_19) reported 30 minutes ago

  @ACTFibernet internet is down for past 2 hours and no proper response form customer care. Need to resolve this issue. Pls make action to solve. Location Chennai chrompet.

• 
  siddharth (@sidnemani) reported 35 minutes ago

  @ACTFibernet . Absolutely pathetic service. No internet for the past two days. Even after filing multiple ticket they get auto resolved. Called customer service and they hung up on me. I will wait until morning, if the issue is not resolved, will move to another company like JIO

• 
  madhuri nair (@madhurinair) reported 36 minutes ago

  @ACTFibernet I have constantly been writing to your complaints ID and all I get is a scripted response. On your app the resolution time states 7th Dec. We are well past that. Still nobody has bothered calling or resolving it.

• 
  karthikeyan (@karthikeyanasar) reported 36 minutes ago

  @ACTFibernet after few days of struggle at last I able to connect my official linux system and after one month of time I have received router, but it is very long day for a customer to get it done from @ACTFibernet Anyway thanks for your support @ACTFibernet

• 
  saikiran gampa (@SaikiranGampa) reported 40 minutes ago

  @ACTFibernet Worst service no customer service is available, idot customer care persons they will cut the call if we raise the query, they give the alternative information not the solution bloody network.

• 
  Pradeep Thiyagarajan (@pradoweeter) reported 44 minutes ago

  @ACTFibernet Amazing service by you guys.Absolutely top of the world.Its been JUST 14 days since I raised a ticket for shifting and I ve got NO RESPONSE from you. Wondering why I chose you guys in the first place instead of going with a decent ISP. Ticket# SR10849368559652 #Shame

• 
  Aparna Raja (@aparnachess) reported 48 minutes ago

  @ACTFibernet I've never seen a poor service. When I've paid for yearly plan who gave you the authority to suspend my service ! Pathetic service!

• 
  🎈 (@pickupshot) reported 48 minutes ago

  @darthdevi @airtelindia Twice in a quarter. Mostly they send a outage notification themselves. @ACTFibernet

• 
  Nayan Jadeja (@nayanjadeja) reported 48 minutes ago

  Absolutely pathetic service by @ACTFibernet . Multiple agents keep calling for new service and chase you. Once you pay, same guys are unreachable

• 
  revuru nagesh (@revurunagesh) reported 50 minutes ago

  @ACTFibernet Thank you very much for you automated reply. Till now I have not received any call from your ACT team. Three days over no solution. This is the service you are giving to your 8 years customer.

• 
  Arun Patel Rodda (@ArunRodda007) reported 52 minutes ago

  @ACTFibernet your service is pathetic no Internet since morning nobody answeres the call nor call back such a worst service provider, being a working day how can ur stupid service can be down for entire day ? Does anybody has sense over it ?

• 
  siddharth (@sidnemani) reported 52 minutes ago

  @ACTFibernet Absolutely pathetic service. No internet for the past two days. Even after filing multiple ticket they get auto resolved. Called customer service and they hung up on me. I will wait until morning, if the issue is not resolved, will move to another company like JIO

• 
  VijayRamya (@VijayRa83749157) reported 54 minutes ago

  @ACTFibernet @ACTFibernetHYD today received an unknown call from one person stating Act fiber net employee and asked to share the location . Where I didn't raised any ticket this month . Now I doubt that personal information of customer is at risk . Kindly look into this.Revert

• 
  saikiran gampa (@SaikiranGampa) reported 56 minutes ago

  @ACTFibernetHYD @ACTFibernet Worst service no customer service is available, idot customer care persons they will cut the call if we raise the query, they give the alternative information not the solution bloody network.

• 
  madhuri nair (@madhurinair) reported 57 minutes ago

  @ACTFibernet I have raised s complaint In November. We are almost done with December but it's still not resolved. However you do not fail to regularly send me bills for a service I have not subscribed to. Pathetic and greedy service!

• 
  MOHAMMED ABDUL RAFAY | Ex Byjulyte (@marafay1995) reported 57 minutes ago

  @ACTFibernet Very worst Service. Without even resolving the complaint I got the message that your ticket is being closed. I don't know how come this is possible.

• 
  Himan varma (@himanSteyn) reported 58 minutes ago

  @ACTFibernet I don't understand why the internet speed is so pathetic.. I'm paying for the 40 Mbps plan.. But I don't font the speed going above 5 Mbps.. My mobile network provides better speed.. Definitely not going to continue with Act anymore.

• 
  Mohammed Taqiuddin (@Taqiuddin7509) reported 59 minutes ago

  @ACTFibernet again unable to use internet.... This is very bad experience . This 3 time in a month.

• 
  Anamika (@Anamika1671) reported 1 hour ago

  @ACTFibernet worst company Sales guy took request for broadband & online payment. Now no installation for last 4 days. Every follow up - will be done in 2 hours Do you train your people to lie only