ACT Outage Report
Why is my ACT service not working?
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (69%)
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Wi-fi (19%)
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Total Blackout (9%)
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E-mail (1%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Pune, Bengaluru, Chennai, Hyderabad, Mumbai, Salem, Warangal, Cochin, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Pune |
Internet | |
| Bengaluru |
Internet | |
| Bengaluru |
Internet | |
| Chennai |
Wi-fi | |
| Hyderabad |
Internet | |
| Hyderabad |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Pranay Moluguri
(@pranay_moluguri) reported
@ACTFibernet No resolution for ticket no SR10161963593912 - No internet since more than 48 hours, and no response from your team to solve my issue. I have called cc more than 10 times and they say more 2-3 hours and we will solve. Are you cheating customers? Isn't it fraud?
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Lokesh Raj
(@loksrajan) reported
@ACTFibernet It's been 2 days... No resolution yet... For courtesy got a call and informed it will be address at the earliest...
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satya pamula
(@satyapamula) reported
@Moneypurseadv @ACTFibernet Best is @BSNLCorporate ...they resolve issues in 2 hours!!
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Deepak Mb
(@mb_deepak) reported
@ACTFibernet @KRISHNA83138665 I would be happy to leave. I've raised 3rd ticket in 2 weeks. Fix this ASAP SR10262021926492
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Bhupinder Singh 🇮🇳
(@i_m_BhupinderS) reported
@ACTFibernet Internet down. Getting a message - You are not connecting from your own location. Please connect from your location.
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Deepak Mb
(@mb_deepak) reported
@ACTFibernet Also you have blocked an educational website and have no solution for this.
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hasthisivakumar🇮🇳
(@sivakumarhasthi) reported
@Moneypurseadv @ACTFibernet It became worst in Bangalore too in regular intervals
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jaruS iaS 9
(@JarusIas9) reported
@Johnson29443341 @Moneypurseadv @ACTFibernet No bro.. Hathway Broadband at Hyderabad Especially in rainy season is q big headache.. Their service is also bad 2 years back I faced serious problems during rainy season pre pandemic .. Now I don't know as I'm working from home and not in hyd
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Jagadeeesha
(@jagadeeshasit1) reported
@Moneypurseadv @ACTFibernet To be frank ,one the most customer unfriendly service is @ACTFibernet ,
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girishcdm
(@djinncdm) reported
@ACTFibernet You people can do that work for me I have struggled enough with your pathetic service You take the pain and try to figure out Issue will be resolved in one hour bullshit #actfibernet @ACTFibernet
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prakash kilaparthi
(@PKilaparthi) reported
@Moneypurseadv @ACTFibernet Same experiance for me in Hyderabad. Issue not resolved even after repeated followup...switched to another provider.
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Sathya_Kommisetti
(@SathyaKommiset1) reported
@ACTFibernet Dear Patron, Your request for disconnection of service is registered with Ref No SR10161862691657. We will update you in 48 hrs.
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Johnson
(@Johnson29443341) reported
@Moneypurseadv @ACTFibernet Hatway is better in hyd there service also responding quickly
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sandeep giri kittu
(@sandeepki2) reported
from
Sangāreddi, Telangana
@ACTFibernet from 3 days no internet. not able to fix issue.. Since then I am calling customer care and getting same response that your request has been sent so please wait for next 24 hours. No use of raising ticket. I would never recommend ACTFiBER to anyone @ACTFibernet
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Pranesh Sinha
(@pranesh_sinha) reported
@ACTFibernet @ACTFibernetHYD I have raised 2 complaints regarding my internet issues. None of them have been resolved yet SR10261819260489 SR10262025814362
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Raghavendra Reddy
(@raghavshanmukha) reported
@Moneypurseadv @ACTFibernet It happens very frequently. I used to raise minimum 2 complaints monthly. I still see they gave still not changed on customer service front. This is the only reason I swichted to jio.
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Yerra Sandeep Kumar
(@YerraSandeepKu2) reported
@Moneypurseadv @ACTFibernet Swift to Airtel sai garu better service
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ajay kumar
(@ajju07ajay) reported
@Moneypurseadv @ACTFibernet Now a days every one are facing this same issues and no proper service team to handle it. Really shame on Internet service.
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Ananda Krishnan
(@LIFE_TRUCKKER) reported
@ACTFibernet Please do not call the customer or send any team members. There is no problem at the customer site. Just now speed is back to normal. Pls sort the problem from your end.
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Nalini Srinivasan
(@NaliniSrinivas9) reported
@Moneypurseadv @ACTFibernet We were using ACT for 3years,Same Same problem with ACT in Chennai,last year we switched to Airtel broadband.
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msk
(@mskch) reported
@Moneypurseadv @ACTFibernet Too about 6 days for resolution in BLR. And the service keeps getting bad day by day
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Ashank Bidri
(@thatashank) reported
@ACTFibernet hey, no internet since afternoon and the app wouldn't work. It wouldn't even let me in so can't raise a complaint. How can I get this sorted pls? Btw, why can't I get into the app?
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Ananda Krishnan
(@LIFE_TRUCKKER) reported
@ACTFibernet You want to prove that the problem is with the customer. Till an hour ago it was working. Now its totally gone. Whats going on? I am not able to work.
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Scorpion Virgo ♏︎ ♍︎
(@nullreferror) reported
@Moneypurseadv @ACTFibernet That will never be up, I had worse experiences with act, even if they restore connection the packet loss is something they can never be able to address and come up with all **** and bull stories
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Prateek Bansal
(@pratiekroc) reported
@ACTFibernet My account number is 101011597180. Please disconnect my connection with immediate effect and process the refund of the remaining September month. Service is pethatic. Please don't argue or make false commitments. Just simply honour my request.
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Lakshmitulasinalluri
(@Lakshmitulasin1) reported
@Moneypurseadv @ACTFibernet This is one of the reason we have changed the service provider. No more with @ACTFibernet
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girishcdm
(@djinncdm) reported
@ACTFibernet Thrice in a month you people will have fibre cut or server down How long we need to complaint and follow up with you people like dogs Never find solutions
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Bhanu
(@Bhanu74741984) reported
@Moneypurseadv @ACTFibernet Thank god. At least in bnglr they r providing good service
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Vinaykumar
(@banda_vi) reported
@Moneypurseadv @ACTFibernet Get Escalation matrix from customer service..
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JerdonsCourser
(@JerdonsCourser) reported
@ACTFibernet without resolving the issue the ticket has closed! I would like to know on what basis ticket closed without sorting out. #Hyderabad #Actfibernet