ACT Outage Report
Why is my ACT service not working?
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If you are having issues, please submit a report below.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of ACT reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Will ACT compensate me for the outage?
The recent ACT outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with ACT if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, ACT has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (67%)
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Wi-fi (18%)
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Total Blackout (10%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Live Outage Map
The most recent ACT outage reports came from the following cities: Mumbai, Hyderabad, Chennai, Salem, Warangal, Cochin, Bengaluru, Ludhiāna, Rājupeta, Madurai, Visakhapatnam, Pune, New Delhi, Chandigarh and Nalgonda.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Wi-fi | |
| Hyderabad |
Internet | |
| Chennai |
Wi-fi | |
| Salem |
Internet | |
| Hyderabad |
Internet | |
| Warangal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ŤHãłâ addicts
(@iamsiddhu10) reported
@ACTFibernet my Internet has not been working for the past 2 days and still waiting for an resolution SR10177254948304, customer care is so poor and no technician assigned so far on this ticket. Address this asap
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Sunil Boga
(@sunbogaa) reported
Fed up wid @ACTFibernet @ACTFibernetHYD & raised a tkt for deactivation when CS team told me that I'll be refunded after deducting the charges as per usage. I've been an ACT customer since 10yrs & no priority response to loyal customers on issues
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TheExplorers Nation
(@TheexplorersN) reported
@ACTFibernet No internet connection for 45 days or more and still all I get as a response is there are onground challenges that the team is facing . If you cannot provide service give my refund back. Or provide service+ extend it for 45 days lost.
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ŤHãłâ addicts
(@iamsiddhu10) reported
@ACTFibernet my Internet has not been working for the past 2 days and still waiting for an resolution SR10177254948304, customer care is so poor and no technician assigned so far on this ticket. Address this asap
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professorbora69
(@professorbora69) reported
@ACTFibernet Either it gets restored by tomorrow or you gonna be loosing a customer whose been an active user since year 2009 hell with your excuses i had painful interview process because of lack of proper internet i didn't prepared anything as my notes materials are all online.
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Vandana
(@Vandana12073168) reported
@ACTFibernet @ACTFibernet how many days do I need to wait it is more than 15 days. Atleast refund the amount so that I can opt for other network?That is fine if not rectified.please refund amount
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Ganesh sai santosh
(@G22239927101) reported
7 days no internet. Ticket SR10177224388414 opened, but no action yet. Prior ticket closed without fix. Paying for 10+ days downtime every month. If not resolved in 24 hrs, I’ll switch provider. #ACTFibernet @ACTFibernetHYD @ACTFibernet
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Sk
(@Satish_V_Kumar) reported
@ACTFibernet my network is down since 20 days. There has been no response or resolution. ACT is the worst internet provider in Hyderabad. I wrote an email to your CEO for lack of response.
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TheExplorers Nation
(@TheexplorersN) reported
@ACTFibernet I have no idea what onground challenges you're facing .. but you have taken money from me giving me an assurance that internet would be provided. Am I wrong?? Then why are you not resolving the issue. Actfibrenet is the most arrogant , worst service provider-hyd
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anirudh
(@nirudhuuu) reported
@ACTFibernet more than 7 working days since the router recovery but the refund by your finance department is still pending on SR10176737966269. i’ve been asking for a solution since July 1st week. now we reach september end and yet the money hasn’t been processed. do you have any plans to help
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Pk
(@kchinns1) reported
@ACTFibernet It's 5th day still it's not resolved Don't know what is stopping to provide the service.
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Vinay S
(@huntersvk) reported
@ACTFibernet its been 2 months since disconnection. I am still yet to get the excess payment refund. Each Customer service executive gives a different feedback on the settlement since last 2 months.
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SAI kiran
(@sai79381799) reported
@ACTFibernet 4 days completed still issue not solved
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athar abbas
(@athar_abbas11) reported
@ACTFibernet It’s been 1 MONTH with no internet, despite paying for the service! First ticket was raised on 26 AUG and nothing has been resolved. You've closed tickets without fixing the issue & ignored calls. Pathetic service. I demand a refund for failing to deliver!
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GK
(@metadoors) reported
@ACTFibernet is OUT harassing senior citizens and the poor old man keeps receiving unsolicited "conflicting" calls about a simple "bill". We might seek a legal course to settle this issue. Be forwarned. @FinMinIndia
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SAI kiran
(@sai79381799) reported
@ACTFibernet account no 101007278969 still the issue is not solved
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TheExplorers Nation
(@TheexplorersN) reported
@ACTFibernet This is pure fraud ... The emails I get on reply from you clearly violate the basic moral behaviour of charge money for the service provided. All I'm asking is refund . I'm told refund would not be provided because I paid for 6months in advance.
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GODLIKE OP
(@Laks_1996) reported
@ACTFibernet @ACTFibernetHYD I am facing internet issue from last 25 days and there is no update from the team. SR- SR10176958250454 I need to process with permanent disconnection, can anyone help me with the procedure, From app , I am not receiving otp for processing
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ŤHãłâ addicts
(@iamsiddhu10) reported
@ACTFibernet my Internet has not been working for the past 2 days and still waiting for an resolution SR10177254948304, customer care is so poor and no technician assigned so far on this ticket. Address this asap
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Vishal
(@vishalnyayapath) reported
What an idiotic services you provide @ACTFibernet @ACTFibernetHYD you will be there first to disconnect if the bill is due. when you are not capable of providing internet for the customers why run the damn company. Happy to shift my network.
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BSS
(@basawa1987) reported
@ACTFibernet Is your customer service working properly or sleeping?
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ŤHãłâ addicts
(@iamsiddhu10) reported
@ACTFibernet @gouravkg my Internet has not been working for the past 2 days and still waiting for an resolution SR10177254948304, customer care is so poor and no technician assigned so far on this ticket. Address this asap
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RaghavHema
(@RaghavHema1) reported
Am on the way to file a complaint against @ACTFibernet now. No proper response no proper solution then why the hell I am paying 4500rs for 6 months service.. not at all satisfied with the way you treat your customers and with your broadband connection
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Abishek_Devadass
(@abishek_16) reported
@ACTFibernet I am having jio fiber service in my home !! There is no service support to me !! For past 3days without WiFi I am here If you can provide me a good service kindly connect me !! If you wanna check about jio kindly see my past tweets 📩chennai information DM me
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mohd azizahmed
(@maazizgulshan) reported
@ACTFibernet @ACTFibernetHYD @ACTFibernet hi Your Service request SR10176930949724 is expected to be resolved by when??? Is it ignored? Or think as resolved? Whatever I am not getting internet...
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Vijay Pandian
(@Jeyankondar) reported
@ACTFibernet I paid for 400 Mbps but you silently downgraded me to 300 Mbps. On top of that, you closed my complaint without resolving it. This is fraud & unacceptable. Stop scamming customers and give the service you charge for. #ACTFibernet #Fraud
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Sadhana Ramchander
(@Sadhana09) reported
@ACTFibernet Can you have someone call or message us, please? None of the ACT contacts we have is responding. It was never like that. Sorry, but we have contacted other ISPs.
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Pain
(@0reWaPain_) reported
As a customer, I feel ACT has the worst customer support. I cannot wait any longer, so I have decided to close my connection Thank you @ACTFibernet
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Mohan Sundar
(@mohanlogs) reported
@ACTFibernet Why promise timelines you can't keep? No prior notice, same issue for days, endless hold on support calls, and zero resolution. Even less developed regions have better service. Fix this ASAP. #ACTFibernet #InternetDown
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Pain
(@0reWaPain_) reported
@ACTFibernet Worst service ever in Chennai. For 2 months my WiFi is buffering. Raised tickets, 5+ technicians came, no solution. Every day false promise “router will be changed today” but nothing done for 2 weeks. As a customer, I feel ACT has the worst customer support.