ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 72
Chennai, TN 40
Hyderabad, TG 32
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • itsFreelancer Prince of Ravens (@itsFreelancer) reported

    @ACTFibernet no internet since morning. Could you help in resolving this at the earliest?

  • imdeepakpatnaik Deepak Kumar Patnaik (@imdeepakpatnaik) reported

    @ACTFibernet Again Internet issues

  • sarthak80810039 sarthak yadav (@sarthak80810039) reported

    @ACTFibernet Thank for your never improving poor customer service. My connection is down for more than 36 hrs. Complaint number is SR11076021565144. ETR keeps increasing. No responses for emails. No action from field executives. Please intervene if you can.

  • Yadav_AnilDP Anil Yadav (@Yadav_AnilDP) reported

    .@ACTFibernet My internet's been down for hours! Request #SR11076031322464. Please fix ASAP or explain the delay. Frustrated customer here! 😡 #InternetIssues

  • radhi_madhu Madhu_radhi (@radhi_madhu) reported

    @ACTFibernet Our Internet not working and there is no good solution from your team. Hyderabad kapra janapriya silver crest

  • RohitYa40377927 Rohit Yadav (@RohitYa40377927) reported

    @ACTFibernet @ACTFibernetHYD 2 days complete down net not solved act team and customer care very bad service act fiber not referring another customer installation

  • novemberinparts s 🦅 (@novemberinparts) reported

    @ACTFibernet wifi down again bhai

  • kinshukrastogi kinshuk Rastogi (@kinshukrastogi) reported

    @ACTFibernet facing regular disconnections and zero proactive support. Every time I have to raise a complaint before any action is taken. ETA is 14–18 hrs but often gets delayed beyond 26 hrs! This is extremely frustrating. Might be time to switch providers!

  • BeingGandharv Gandharv (@BeingGandharv) reported

    @ACTFibernet i requested for an installation, got a poc for my society, he created a work order, asked me to make payment for 3 months, saying work order can’t be create without payment. Now he is not responding when he will make the installation. Pathetic Service on Day 0.

  • amerk94 عامر (@amerk94) reported

    @ACTFibernet I paid for a connection 10 days ago in Hyderabad. Every day since, techs keep changing, no one installs, I’m being made to run around stupidly. Your staff is rude & selfish, making deals without knowing the connection status. Unprofessional & horrible!

  • chbhanuprasad1 ch.bhanu prasad (@chbhanuprasad1) reported

    @ACTFibernet why is my internet issue still not resolved? Every time I reach out, you extend the timeline. It feels like no one's working on it. If this is how you handle issues, maybe it's time to delete my account? #ActFibernet #InternetIssue #CustomerSupport

  • Prasanththor504 Prasanth Kumaresan (@Prasanththor504) reported

    @ACTFibernet Your Team person called me, he said connection is not possible. Then why you begged money from me. Now you told try some other network provider @JioFiberChennai @airtelindia . Spit on your self to ur face. I'm go with other providers

  • Manish_SIngh_81 Manish (@Manish_SIngh_81) reported

    @ACTFibernet As usual,i had already received a message regarding delay. Fresh deadline is by evening. I am sure this wouldn't be done before Monday at the earliest. There is no accountability with you guys that's why no customer care executive is there and customer is dependent on chat.

  • kargovAbiraman Karthik Govindan (@kargovAbiraman) reported

    @ACTFibernet Your ACT Fibernet service has been deactivated as per request. Your last invoice amount is Rs. 2073.02 and due amount is Rs 0. I didn't give consent for this. This fraudulent. Please help @AshwiniVaishnaw @TRAI They won't fix the issue and disconnect.

  • amerk94 عامر (@amerk94) reported

    @ACTFibernet calling the Customer Caree doesn’t help, so-called manager doesn’t help, the employees come to the site and go back with stupid excuses. If you can’t provide, Internet, just say it Do not waste anyone’s time

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