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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 91
Chhindwāra, MP 88
Ahmedabad, GJ 3
Chennai, TN 78
New Delhi, NCT 6
Ludhiāna, PB 1
Bengaluru, KA 133
Coimbatore, TN 10
Mumbai, MH 5
Delhi, NCT 6
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 5
Jaipur, RJ 2
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • 1400MicroGrams
    Satadru Deb (@1400MicroGrams) reported

    @ACTFibernet @ACTFibernet I also have the call recordings of the very capable customer service executive ramyashree. Let me know if recording needs to be made public

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet We r nt getting any hlp 4m ur technicns. Evn thy r nt bothring for cust pain. Hw we will continue office without intrnt access? It is hppning evry couple of days but no permnt solns provided yet. Intead of drgging d issue. Ur technicns r also g8 they r alwys giving new reasns.

  • ChandikanB
    Ghajinikan (@ChandikanB) reported

    Are field technicians completely working in night shifts or avoiding work during customer care hours? Why is there no update for 3 days? Why is the service always scheduled after 7 30 PM and customer care hours close at 7 PM @ACTFibernet

  • shambushandilya
    shambhu (@shambushandilya) reported

    @ACTFibernet Okay, so for a month it worked and now again since yesterday no internet in my area, not just me but few of other people as well who uses act. Last time it took 12 days to fix, and we didn't changed the ISP. This time I'm not sure how much more it is going to take.

  • Chaitali2608
    Justaname (@Chaitali2608) reported

    There has been no internet since more than 12 hrs. Service request SR10281258299804 . Please fix ASAP @ACTFibernet

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernetHYD @ACTFibernet @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

  • BalajiGopalanCH
    Balaji GOPALAN (@BalajiGopalanCH) reported

    @ACTFibernet Refer: SR10381156811109 Please refer to your response sent yesterday regarding my previous complaint. Once again facing the same network issue. The internet connection is now completely disconnected. ACT Fibernet ticket no SR10381156811109 has been reopened. You can track the status using the ACT Fibernet app. Team ACT

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    It's better to change the service provider, the @ACTFibernet useless

  • pvrkiran
    Kiran Kumar Pavuluri (@pvrkiran) reported

    @ACTFibernet @ACTFibernetHYD Very pathetic experience... Lost Netflix account once I upgraded my plan .. #netflix #actfiber. No proper response from both Netflix and Act fibernet.. completely understand satisfied with their service

  • iBalenduS
    𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported

    Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Jul(DD/MM) 09:00 to 13:00. Team ACT How many months it will take ? @ACTFibernet

  • 1400MicroGrams
    Satadru Deb (@1400MicroGrams) reported

    I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @ACTFibernet is useless.... Get a better service provider... @DoT_India @JM_Scindia do something?

  • nandhasa1986
    Nandha Kumar Krishnan (@nandhasa1986) reported

    @THE_INDRA_KUMAR @ACTFibernet If you call to customer care they respond with all sweet words. Better to drop mail for proof from our end for tracking, additionally we can raise customer dispute.

  • Mohammadsu19391
    Mohammad suleman (@Mohammadsu19391) reported

    @ACTFibernetHYD @ACTFibernet Please expand your high-speed fiber network to Hawas Ji ka Rasta, Jaipur, pin code 302002. Current options are terrible, and we desperately need a reliable service here!

  • redblue2504
    Patrick.Bateman (@redblue2504) reported

    @ACTFibernet I won't be available during installation hours tomorrow due to office commitments. Please look into this and help resolve it at the earliest. @ACTFibernet

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