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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 56
Hyderabad, TG 65
Chennai, TN 41
Bengaluru, KA 94
Lucknow, UP 3
Guntur, AP 1
Ludhiāna, PB 2
Vijayawada, AP 1
New Delhi, NCT 4
Mumbai, MH 3
Coimbatore, TN 7
Ahmedabad, GJ 3
Tanjore, TN 1
Salem, TN 1
Bhubaneshwar, OR 1
Delhi, NCT 5
Kanpur, UP 1
East Delhi, DL 1
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • 3vikram18
    Trivikram Cheedella (@3vikram18) reported

    Hey ActFibernet, Your message said the downtime is 7am to 9am and it's 11:30 am with no sign of internet. Can you help? You app, your customer care are of not much help. And don't ask me to restart my router... I have already done that. @ACTFibernetHYD

  • Surajit14
    Surajit Mitra (@Surajit14) reported

    @ACTFibernet I am seriously concerned, you guys are not able to solve my issues. This is the 7th ticket raised - Your ACT Fibernet Ticket no: SR11081783123644 has been registered. Our team will ensure fastest possible action #BadService

  • wirelessAsh
    A (@wirelessAsh) reported

    @ACTFibernet internet not working since last 3 days . Ticket id SR10181659247174

  • ANMOLREY619
    ANMOL LAKHMANI (@ANMOLREY619) reported

    @ACTFibernet I have a wifi connection in my house of your company and have raised complaint regarding internet issue from aost 30 hours still nothing is resolved and the way technician is talking to us is damn rude.. I have wfh and I might lose my payday just coz of it.. Pls look

  • praveendingu
    Praveen KS (@praveendingu) reported

    @ACTFibernet Poor internet service again! despite paying for a premium plan. Really disappointing @ACTFibernet #ACTFibernetpoorservice #InternetDown

  • contentwaala
    Swastik (@contentwaala) reported

    I have @ACTFibernet in 3 places right now, I have 2 personal and 1 business account and trust me, I am facing huge amount of issues with business account. Can someone please look into it considering the amount of money I pay you folks is a lot.

  • praveendingu
    Praveen KS (@praveendingu) reported

    @ACTFibernet 9121212121 Trying to reach this tech team number. They just keep disconnecting the calls from this morning. Pathetic service. SR10381675081242, the previous ticket SLA is breached and now they open a new SR10381687731537 #ACTFibernetpoorservice #InternetDown

  • AnilKumarKacham
    anil kumar kacham (@AnilKumarKacham) reported

    @ACTFibernetHYD @ACTFibernet @sanjeevareddynagar Act is not working since 2 days

  • snaveen286
    Naveen kumar (@snaveen286) reported

    Pathetic service from @ACTFibernet. Paid ₹3,432 on 18 Aug for a new connection in Bangalore. It’s 24 Aug and installation is still pending. No urgency or updates. A week for installation is unacceptable. A/c: 102816504701. Please resolve immediately.

  • weeeeenerr
    🏎️ (@weeeeenerr) reported

    @actfibernet my internet has been out for a while now. Please help. Ticket id: SR10381674143054

  • Ajitkum99927321
    ⎯⎯꯭̎𝆬♡꯭꯭〬𝐀𝐥꯭є𝐱꯭⃖ ⃪꯭⸼꯭꯭🤍꯭̽⎯᪵⎯ (@Ajitkum99927321) reported

    @ACTFibernet If service was not available at my location, why did you take my payment and complete my KYC? I was repeatedly told that installation would be done today/tomorrow. Now you’re saying service is unavailable. Please explain. SR: SR10281716726487

  • kash_mystery
    mohamed Kashifuddin (@kash_mystery) reported

    @chennaicorp @ACTFibernet @HathwayBrdband Complaint: CMP2026082021720. ACT and Hathway already provide high-speed broadband near Amman Koil St. Please explore these affordable local options. A public Learning & Co-Working Space should not be left with unusable internet. Reliable Wi-Fi is essential for study and work.

  • akilankg
    AK (@akilankg) reported

    @ACTFibernet It's been 2 days since my internet connection went down. I raised a complaint, but there's no response yet. The ETR keeps getting extended repeatedly. When can I expect the restoration? This is severely impacting my daily business ops. SR10381716733674

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.

  • kingindnorth12
    Muthu Anand (@kingindnorth12) reported

    @ACTFibernet The worst part is when contacted the @ACTFibernet customer care number they didn't even tell me what the actual issue is and why my internet is not working since Tuesday

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