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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chennai, TN 23
Hyderabad, TG 40
Bengaluru, KA 42
Vijayawada, AP 1
Visakhapatnam, AP 2
Chhindwāra, MP 16
Kolkata, WB 1
Nashik, MH 1
Delhi, NCT 5
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • venith_k99094
    Yoh (@venith_k99094) reported

    @ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664

  • Indiavictimhome
    Proud Indian - contribute for change (@Indiavictimhome) reported

    @ACTFibernet Residents of Sarovar Zenith facing internet issues... Srinivas not reachable... Very poor service. Call registered... What should customer do ???

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment

  • LuminousLeo_
    Leo 🇮🇳 (@LuminousLeo_) reported

    @ACTFibernet Can you please confirm if @ACTFibernet service is available in Sun City, Bandlaguda Jagir, Hyderabad 17.359706,78.401223. Without confirmation I will not pay the renewal charges which is due on 16th May.

  • Poornimamenon10
    Poornima menon (@Poornimamenon10) reported

    @ACTFibernet I want to cancel my subscription. Worst service I've come across!!! I need my money back #ACTfibrenet #Disgusting #Ban

  • aakashkumarpur1
    Aakash kumar Puri (@aakashkumarpur1) reported

    @ACTFibernet Resolution cannot take ages! The issue is you and your team is not even trying to solve the issue. All that you are doing is; putting up standard blurbs - not focusing on the resolution or customer pain. It’s been more than 3-4 weeks and you folks are not able to do a basic job!

  • raobs166
    B Srinivas Rao (@raobs166) reported

    @IamAnumodh @ACTFibernet My firestick is pending for more than 36 days....false promises never I will recommend ACT for sure....I am a customer for more than a decade

  • drneemu_hage
    Dr Neemu Hage (@drneemu_hage) reported

    @ACTFibernet @ACTFibernet very lousy service. Would never ever recommend to my worst enemies also.

  • ManiveerBaradi
    Maniveer Baradi (@ManiveerBaradi) reported

    @ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    1/2 guarantee. Why would customers stay with ACT when other providers offer cheaper plans, faster service, and better support? Extremely disappointing experience. @ACTFibernet

  • SaratDasari
    Sarat Raj (@SaratDasari) reported

    @ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented

  • r_marwah1993
    Rishi Marwah (@r_marwah1993) reported

    @ACTFibernet Its almost a day and there us no resolution yet. This is the second time this has happened in the last 10 days. This is a very bad customer experience.

  • kartiktanw40482
    kartik tanwar (@kartiktanw40482) reported

    @ACTFibernet Its more than 5 hours i tweet and more than 36 hours my internet is not working still haven't got any solution is this your priority @ACTFibernet

  • ShriyamYagnik
    Shriyam Yagnik (@ShriyamYagnik) reported

    @ACTFibernet there is no response from customer care. Either they redirect to the app (which is useless and glitchy) or they play automated msg. One customer executive said it will take a week. How is that okay???

  • raga1921
    Rag Ani (@raga1921) reported

    @ACTFibernet Well yr reply is too standard to reduce d problem at user end. ACT neither seems to hv a plan to resolve the issue faced nor d intent to address d issues raised. Well such empty apologies are pointless & carry no weight of serious intent to make a customer experience better.

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