ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 70
Chennai, TN 43
Hyderabad, TG 33
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
New Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • marketingmanTS マーケティングマン (@marketingmanTS) reported

    @unliked_soul @ACTFibernet @JioCare Please help

  • shambuni1 Raghu Shambuni (@shambuni1) reported

    If this is how you treat new customers, I can’t imagine the service for existing ones. This is PATHETIC. @ACTFibernet @ACTFibernetHYD

  • HumnabadVivek Vivek (@HumnabadVivek) reported

    @ACTFibernetHYD @ACTFibernet You service is so bad that we cannot connect to customer care, no local managers, no local executive to whom we can reach out.. What to do incase of emergency and your outage which is so frequent now. I am switching to jio airfiber now

  • gaddam_eber Eber Priestlee Gaddam (@gaddam_eber) reported

    SR10176958078294, SR10176944166674 @ACTFibernet these 2 tickets are open from 3 days and no service person of act is answering the call. Pathetic service to the core. Shame on your CEO and the company board for looting the public money and provide such worst service. @

  • MohammediQuadri M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported

    @ACTFibernet Its been 5 days until now for the resolution or one ticket? And need expecting more patience ?

  • JeevanSinghaa Jeevan Singha (@JeevanSinghaa) reported

    @abdul_wadood29 @ACTFibernet @ACTFibernetHYD Mine is down since aug 23, no response yet. First we have to wait in line for the customer service to answer the call. When it's our turn they say they'll escalate it and disconnect.

  • ganeshtaddi Ganesh (@ganeshtaddi) reported

    @ACTFibernet @ACTFibernetHYD ++ Your customer team is of no help...I asked them when can I expect this issue to be fixed and no answer except "sorry for inconvenience " #actfiber

  • __himanshu_0705 Himanshu Agarwal (@__himanshu_0705) reported

    Paid ACT Fibernet in advance for a new connection. Later they said my area isn’t serviceable, but still no refund after 7–8 days. No proper response, zero accountability. Worst service! @ACTFibernet @ACT

  • JeevanSinghaa Jeevan Singha (@JeevanSinghaa) reported

    @ACTFibernet @ACTFibernet internet is down since August 23. I have escalated this numerous times. As per your update on 26th aug - you mentioned you have escalated this for urgent resolution. Is this how the act fiber works? Is this how priority requests are treated at #ACTFIBER

  • JeevanSinghaa Jeevan Singha (@JeevanSinghaa) reported

    @sikkireddy @ACTFibernet I hardly doubt there's a concern team really looking at our concerns. They are taking their sweet time to fix it. Who will compensate for the downtime? @ACTFibernet #ACTFibernet

  • shey_khar Sheykhar (@shey_khar) reported

    @ACTFibernet It's already 5 days of no Internet , how we are supposed to work with this kind of outage in central part of Hyderabad. @ACTFibernet This is not at all acceptable. Just cancel my connection, refund my money.

  • subhakarrudhra Subhakar Rudhra (@subhakarrudhra) reported

    @ACTFibernet You guys have been giving the same response for the last 15 days. Even if not done urgently, normally such issues should be resolved in just 2 or 3 days. Even local cable operators are providing better service than this.

  • JeevanSinghaa Jeevan Singha (@JeevanSinghaa) reported

    @ACTFibernet You are stating that you're highlighting the issue every other day. And why is the RESPECTIVE team not acting upon the highlighted issue. Any challenges with the RESPECTIVE TEAM? #ACTFIBER #ACTFibernet

  • salah_bakulka4u Salah Bakulka (@salah_bakulka4u) reported

    @ACTFibernet Day 14 of "Internet Not Working" Pathetic service @ACTFibernet @ACTFibernetHYD two weeks and service is not yet restored...are you going to compensate for the work that got affected due to your poor service....

  • Aggarwal074 Shubham Aggarwal (@Aggarwal074) reported

    @ACTFibernet Again it's taking time and unable to connect to customer care. The plan was for3 months and every day we unable to watch ott or any channel and from 3 months it's reducing day by day. We switched from airtel and seems it's worst than airtel

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