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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 5
Visakhapatnam, AP 3
Bengaluru, KA 45
Chennai, TN 27
Hyderabad, TG 41
Dehra Dūn, UT 1
Chhindwāra, MP 17
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Delhi, NCT 5
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 4
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • FishBetta81598
    BETTA FISH HYDERABAD (@FishBetta81598) reported

    Hey @ACTFibernet @ACTFibernetHYD @FiberAct I’ve lost 4 days of business waiting for an installation promised on Saturday. You took my payment but haven't delivered. No calls,no updates band now refusing an immediate refund. Is this how you treat new customers? ​Resolve this.

  • ravi_bhat10
    OG (@ravi_bhat10) reported

    @ACTFibernet @ACTFibernet still awaiting for your response. It's been more than 24hours since this issue occurred and I haven't heard back anything from technicians.

  • cinemababa
    Telugu Cinema Fan (@cinemababa) reported

    @ACTFibernet hi submitted a ticket on 10 may, as internet is not working, no response till now. I already lost one working day. SR10180212150234

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet Your clock is ticking....no resolution or call back until now.

  • BasavaMashette
    Basavaraj (@BasavaMashette) reported

    @ACTFibernet How can someone close the ticket without even understanding the issue Now reopened.

  • santoshone544
    Santosh Kumar (@santoshone544) reported

    @ACTFibernet I got internet issue which took 2 weeks to fix so went for disconnect on April13th but still my amount is not refunded ?? It’s too horrible experience and I almost called 15 times to your customercare but no use. Can you fix this or should we reach consumer forum??

  • edukulavikram
    Vikram (@edukulavikram) reported

    Post #2 @ACTFibernet @ACTFibernetHYD I have called Cust care 4 times, there have been no response. Very frustrating and poor service.

  • techarun86
    TechTrader (@techarun86) reported

    Worst service ever @ACTFibernet Connection nahi laga paa rahe ho to service kya hee doge tum log

  • satyiki90
    Amit Kumar (@satyiki90) reported

    @ACTFibernet I am not able to login to Act app how will you update??? All issues due to your sales representative ‘Kavitha V’ updating wrong mobile number and then giving fake commitments of issue resolution and now non responsiveness.

  • vicky16101991
    Vikash Mohapatra (@vicky16101991) reported

    @ACTFibernet Can you please arrange a call back. Your chatbot sucks. Since last 2 days its says all your agents are busy.

  • Xreeoffl
    Xree (@Xreeoffl) reported

    @airtelindia @Airtel_Presence I want to take @ACTFibernet you better cancel as you are busy

  • U1Raju
    rajusekh (@U1Raju) reported

    @ACTFibernet @FiberAct #MESHWIFI #Pathetic SR10380235836336 - Since day 1 of installation, I keep raising tickets that doesn’t give me a permanent resolution yet. Extremely disappointing to see there has been no callback/ proper customer care assistance being provided yet. (2/2)

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet HI Pradeep Swaroop ,We regret the inconvenience caused we are working on the connectivity issue with Ticket ID: SR10180136488710 . Request you to check the ETR and track the ticket with ease on the ACT Fibernet app. No response regarding the ticket

  • ravi_bhat10
    OG (@ravi_bhat10) reported

    @ACTFibernet hi this is the second time in a week I am facing internet connectivity issue. Last time when it happened, the technician (hemanth) rejected the calls and didn't provide any update on the ETA. I hope this time it will be managed properly and get proper response.

  • tweets2arun
    ARUN (@tweets2arun) reported

    @ACTFibernet Refund for unused and pending days should be processed to my original payment method. Customer service has been unresponsive, despite promises of a technician contact or visit. #Refund #CustomerService #Payment

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