ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 57 |
| Chennai, TN | 29 |
| Hyderabad, TG | 16 |
| Pune, MH | 3 |
| Ludhiāna, PB | 2 |
| New Delhi, NCT | 2 |
| Coimbatore, TN | 2 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Praveen
(@omsairam1985) reported
@ACTFibernet Hi Team, We are facing battery backup issue from the box once the power goes off immediately internet is not working even we have a inverter connected to wifi. I have complained 2 times they said will change. Address: Meerpet opp satyam international school.
-
Navneeth
(@Navneethsarabu) reported
@ACTFibernet Make sure that your customer have to give an otp to close the ticket.
-
Arjun
(@Arjun47833599) reported
@ACTFibernet It's been more than 24hrs and issue is still not resolved, not sure if this issue is actually being looked upon by someone
-
divya tripathi
(@DT200595) reported
Worst customer care service provider. The company is so incompetent that it can not make a simple shifting of connection from 1 location to another in the same city in 3 days time. Also, no proper solution provided over the call. @ACTFibernet @ACTFibernet
-
Nirmal
(@Nirmal_kumizhi) reported
@ACTFibernet WE CUSTOMERS ARE PAYING FOR NOT USING INTERNET .I AM NOT GETTING ANY RESLUT ONLY MY PRESSURE INCREASED AND WASTE OF TIME SPENDING WITH CUSTOMER CARE .WIHTOUT MY KNOWLEDGE THE COMPLAINT TICKETS ARE BEEN CLOSED .ANY HIGHER AUTHORITIES PLS REPOND FOR THIS ISSUE .
-
krishnasai
(@krishnasai853) reported
The most pathetic service is @ACTFibernetHYD @ACTFibernet . I have raised a complaint as I was unable to access my internet yesterday morning. Till now the issue has not been resolved. I think the team needs to be replaced or woken up?
-
Sendhil Nadhan BA
(@ShadowsKillShot) reported
@ACTFibernet Look into your customers moving to different service providers? Seems like your company has made a lot of money and the reduction of 1 member doesn't cost you much. Wait for your downfall.
-
Vikas
(@ache_din_) reported
@ACTFibernet @KRISHNA83138665 I have been trying to connect to ACT for over a month and my issue is not yet resolved. I face this problem everyday. Everyday I get a call ACT team saying that the issue is resolved but it is in the same state. Very poor service. Really disappointed.
-
Shashank
(@Shahshankparash) reported
It would be safe to say that @ACTFibernet has one of the worst customer care service.Wifi is down since morning.Raised a complaint at 7:30 AM.Received a msg saying it will be resolved by 5 PM.Have been trying to spk with custmr support, been in waiting que for more than an hour.
-
vijay
(@vijaytherock21) reported
@ACTFibernet The connection is still unbearably slow. Location: Edayarpalayam, Coimbatore
-
Kuldip Modh (Modi)
(@kuldipRmodh) reported
from
Daskroi, State of Gujarāt
@GTPLHathwayLtd Dear GTPL Team Please remove my connection today Last 5day try to all customers service & tweet & Mail Still not any update & response from your side. So please we deside close my connection We join @ACTFibernet ( Service was fast and good response)
-
sreeram bhaskar
(@sreeram06) reported
@ACTFibernet Keep looking into the matter while i get the connection disconnected and shift to a better service provider
-
Antony Francis
(@instigraph) reported
-Networks like @ACTFibernet who have better network infrastructure and technicians in place to solve any issues with stipulated amounts of time unlike BSNL where there is no time frame for repair it could be indefinite . Even with calling the technicians daily to get the issue
-
Webs Utility Global LLP
(@websutility) reported
@ACTFibernet very bad service Please help me now 8810556035 Your ticket SR11065119852183 is tentatively expected to be resolved by 18-Jun (DD/MM) between 09:00 to 13:00. Team ACT
-
Biswambar Behera
(@BiswambarBeher9) reported
@ACTFibernet In every week I cannot raise the same issue again and again. I am sorry to say but if this issue doesn't get resolve today.please raise a request to discontinue ur net services..