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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Mumbai, MH 2
Bengaluru, KA 40
Hyderabad, TG 34
Chhindwāra, MP 11
Chennai, TN 21
Ahmedabad, GJ 3
Delhi, NCT 4
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Visakhapatnam, AP 2
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • LuminousLeo_
    Leo 🇮🇳 (@LuminousLeo_) reported

    Hello @ACTFibernetHYD, @ACTFibernet kindly advise if service is available in Sun City, Bandlaguda Jagir, Hyderabad 500086? I need to shift the connection from current location 501504.

  • abhinavkrdubey
    Abhinav Kumar Dubey (@abhinavkrdubey) reported

    @ACTFibernet @ACTFibernet ETR changed again for SR10280009387674. If @reliancejio had their fiber in our area. I wouldn't have taken your ****** connection. And no resolution, it's been 48hours. FIX IT

  • pradeepnairz
    Pradeep Parakuth (@pradeepnairz) reported

    @ACTFibernet @ACTFibernet kindly cancel my subscription!

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

  • Patriot_Pulse_
    Patriot Pulse (@Patriot_Pulse_) reported

    @ACTFibernet How come it's taking more than 2 days to resolve the issue? Connection gets deactivated if payment is delayed by just 1 day. But there is no compensation for no connection for more than 2 days

  • AnimeshDey1979
    Animesh Dey (@AnimeshDey1979) reported

    @ACTFibernet Service request SR10279977325784 , internet is down since yesterday, what is ACT doing? why no service , no restoration in 12 hours???

  • piyushbohra
    Piyush Bohra (@piyushbohra) reported

    @ACTFibernet it's been 3days and I'm still waiting for your team to resolve my internet issue. I need your team action this asap.

  • Santhosh1247
    Santhosh (@Santhosh1247) reported

    @ACTFibernet Hi @ACTFibernet @ACTFibernetHYD can you please provide an update on this, I haven't received any call or mail from your team regarding the issue and refund

  • r_marwah1993
    Rishi Marwah (@r_marwah1993) reported

    @ACTFibernet there is no internet since yesterday. We also past the resolution time provided on the ticket. There is no option to escalate. We tried the on call support but no resolution. This is impacting our work from home severely and is highly inconvenient. SR10179974943164

  • Babu245489411
    Babu (@Babu245489411) reported

    @ACTFibernet Real issue is junctions being dow,but you keep pushing excuses like rain and cable cuts. Engineers still struggling to install junction boxclassic over-selling without infrastructure plan . Ground reality: no progress, no ETA, no clue when service will resume #ACTfibernet

  • i_sums
    Suman Krishna (@i_sums) reported

    @ACTFibernet is anyone still running the company! I received another message that ETA for resolution has increased again. My neighbours have Airtel and Hathaway connection n it’s working fine. Why only ACT is not working! Terrible!

  • karthik_baile
    Karthik Baile (@karthik_baile) reported

    @ACTFibernet world class internet service. Your own app doesn't load on a 400mbps wifi connection. Connection down for the last 1 week with repetitive electricity issues. Whats the point of customers having a mini ups to prevent internet disconnection? SR10280011845854

  • SubramaniyaE
    Subramaniya Ethiraj (@SubramaniyaE) reported

    @ACTFibernet please help me in resolution for this ticket SR10280028049654. It has been more than 24 hrs.

  • Patriot_Pulse_
    Patriot Pulse (@Patriot_Pulse_) reported

    What a worst service @ACTFibernet . It's been 2 days since there is no internet connection. Your Technical Team is not Picking up the calls . There is no other option other than changing the service to Airtel/Jio.

  • jlakshay1996
    Lakshay Jain (@jlakshay1996) reported

    Disappointing service from @ACTFibernet. Internet down since yesterday (SR10280004592444). 20-min wait times only to get fake "technician visit" updates. Now the team isn't even picking up my calls after ghosting the visit. Tired of chasing. Fix this @ACTFibernetHelp #ACTFibernet

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