ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 70 |
| Chennai, TN | 43 |
| Hyderabad, TG | 33 |
| Sūrat, GJ | 5 |
| Lucknow, UP | 4 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| New Delhi, NCT | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
| Uppiliyapuram, TN | 1 |
| Kolhāpur, MH | 1 |
| Tanjore, TN | 1 |
| Coimbatore, TN | 1 |
| Mohali, PB | 1 |
| Gurgaon, HR | 1 |
| Nellore, AP | 1 |
| Visakhapatnam, AP | 1 |
| Srinagar, JK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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saravana kumar
(@saravana1089890) reported
@ACTFibernet No internet on Monday morning and wfh not yet started for this week. Trying to reach act customer care via call and chat lady 3hours but no luck. Please do the needful ASAP. Just 5mins technical assistance required but not able to contact any of your staff.
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Likhita
(@Likhitab2020) reported
@ACTFibernet third outage in a month. Not able to raise complaint in the support from the app too. Please respond!
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Kishore Barik
(@KishoreBarik) reported
@ACTFibernet internet is down. Can't raise a ticket from the app, getting something went wrong message after few minutes. Not able to contact over the call centre saying it is busy. From last week too many times internet is down. If same continues, have to switch.
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Lokesh Singh
(@lokeshsingh532) reported
@ACTFibernet I AM CALLING FROM 15 DAYS.. INTERNET ISSUE NOT RESOLVED AND EVERYTIME CUSTOMER CARE DISCONNECTS THE CALL.... #WORSTSERVICE #WORSTCUSTOMERSERVICE #NOAFTERSALESERVICE
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Madhu Krishna
(@iamMadhuKrishna) reported
@ACTFibernet Requesting you guys to give a quick solution to this.
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Beesetti Bhaskarrao
(@BeesettiB) reported
@ACTFibernet I was trying to contact every number which is available in internet but, none if that numbers work. Even your whats app number is unable to perform in time. To whom i can tell to rectify my internet. Field engineer are saying complaint number is mandatory .
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Naresh G
(@naresh25g) reported
I think its time to move to @airtelindia or @reliancejio fibernet service @ACTFibernet thanks for the pathetic service and closing the ticket without resolving #ACTfibernet #patheticservice
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🤢🤢
(@maheshtweetzz) reported
@Kareem_CPT @prakashraj_Jspk @ACTFibernet Present broadband lo best service veedidhi minimal issues
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saideep cherukuri
(@saideepch) reported
@ACTFibernet pathetic experience from you guys no internet access from morning, couldn't open your app because it has worse interface,tried calling your customer care they are response less just cut the call without explanation, couldn't use chat box because of internal error.
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Suneel kumar p
(@p_suneelkumar) reported
@ACTFibernet It's been 20 days that by have requested for address update which was incorrectly updated when connection was given. I called customer care 5 to 6 times during these 20 days and everytime they ask for 24hrs of time to resolve the issue but no sign of them.
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Charan Malladi
(@charanmalladi) reported
@ACTFibernet I am unable to use internet since morning, i couldn't register a complaint through your app or through customer suppy numbers provided on your website your consumer grievance redressal is pathetic.
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saravana kumar
(@saravana1089890) reported
@ACTFibernet No internet on Monday morning and wfh not yet started for this week.Last 4hours I'm trying to reach act customer care via call and chat but no luck. May be just 5mins technical assistance required so Do the needful ASAP.
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Uday Kumar
(@UdayKum14680926) reported
@ACTFibernetHYD @ACTFibernet Hello ACT, I am unable to access internet . also I am unable to open ACT app to raise complaint. Request you to plz help me . Customer id 101574185607 Requesting for call back .
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Riddhi Sengupta
(@sengupta_riddhi) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet Waiting for this ticket to be resolved SR10259051439492. No power back up when electricity goes off. Was supposed to be resolved by 9am today. Pls help
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Madhu Krishna
(@iamMadhuKrishna) reported
@ACTFibernet need immediate help. Internet is down, app is not working..... WFH halted!!