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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chennai, TN 20
Noida, UP 1
New Delhi, NCT 2
Bengaluru, KA 35
Hyderabad, TG 11
Coimbatore, TN 2
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
Mumbai, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • venkat_in1
    venkatesh (@venkat_in1) reported

    @ACTFibernet is someone there to respond or just automated template to regret message reply as no one called yet to respond my query. Is really someone there to address customer query

  • DSREENIVASREDDY
    D SRINIVASULA REDDY (@DSREENIVASREDDY) reported from Tādigadapa, Andhra Pradesh

    @ACTFibernet Worrest customer service again U r people never change, how customer support team speak unparlmentory words with customers From morning on words u r team discounted the call 5 times with in the conversation Worrest people and worrest service

  • shelleyd77
    Shailesh Dubey (@shelleyd77) reported

    @ACTFibernet Tweeting third time Hi, I had raised a request for service discontinuation for my broadband last week and was told it will be done by Sep 1. Why am I getting a bill now for Sep month? Stop harassing users by denying them service discontinuation and not cancelling.

  • anbudan_tamil
    Senthamilarasan Annadurai (@anbudan_tamil) reported

    Hi @ACTFibernet Is there any network or server issue. Internet is not working. And mainly your application too not opening

  • DrillingMart
    DrillingMart.com (@DrillingMart) reported

    @ZohoCares Hello, thank you i have renewed the credits. I use ACT broadband and zeptomail page was not laading. I switched to another network, then the page loaded. I request you to please rectify this problem so that zeptomail works on the ACT broadband network. @ACTFibernet please note.

  • swetabh_mani
    Mani Swetabh (@swetabh_mani) reported

    @ACTFibernet See this worst reply by company

  • AihikS
    Aihik | ঐহিক (@AihikS) reported

    @ACTFibernet Issue resolved.

  • Awesomeali71
    @AwesomeAli71 (@Awesomeali71) reported from Rājendranagar, Telangana

    @ACTFibernet What a pathetic service u r providing. My Internet is not working since morning multiple calls have been made still no response.the problem is already identified so what is ur field team doing since morning ?

  • shelleyd77
    Shailesh Dubey (@shelleyd77) reported

    @ACTFibernet Tweeting 4th time Hi, I had raised a request for service discontinuation for my broadband last week and was told it will be done by Sep 1. Why am I getting a bill now for Sep month? Stop harassing users by denying them service discontinuation and not cancelling.

  • RajeshPrasadPa2
    Rajesh Prasad Panda (@RajeshPrasadPa2) reported

    @ACTFibernet i requested & paid 4 new connection yesterday morning around 7:30-8, it was assured to me that installation will b completed by 3pm. It's not done till now, everytime I call customer care, they say it's added in ticket they'll get back. No progress no service at all.

  • Underdog333_
    Aaryan Nakhat (@Underdog333_) reported

    Having the worst experience using @ACTFibernet! My WiFi is down since 28 Aug and I'm contacting the customer service everyday and they only give me a 24 hr buffer time each day for resolution and yet no person visits my area to check for the issue. Tired of contacting them daily!

  • sandeep_chettry
    Sandeep Kumar Chettry (@sandeep_chettry) reported

    @ACTFibernet It was Adeeb Sami who fixed the issue.

  • shelleyd77
    Shailesh Dubey (@shelleyd77) reported

    @ACTFibernet Tweeting third time Hi, I had raised a request for service discontinuation for my broadband last week and was told it will be done by Sep 1. Why am I getting a bill now for Sep month? Stop harassing users by denying them service discontinuation and not cancelling.

  • Siiva_prakash
    Sivaprakash (@Siiva_prakash) reported

    @ACTFibernet i'm reopening tickets constantly for the past 3 days and the issue arises every time they restore connection.. please check that out and solve it once SR10365740316124

  • AshokBubli
    Ashok Bubli (@AshokBubli) reported

    @ACTFibernet very worst experience with actfiber since the connection is taken. Poor quality of resolution,after several followups more than hours and pathetic low speeds. I thought better avoid @ACTFibernet . I feel mobile data is good and better speeds compared to actfiber.

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