ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 77 |
| Chennai, TN | 33 |
| Hyderabad, TG | 26 |
| Coimbatore, TN | 5 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 3 |
| Lucknow, UP | 2 |
| Pune, MH | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Del
(@_SideWinder_IV) reported
@ACTFibernet It's been over 50 hours without Internet for me, your technical team keeps closing the tickets without resolving anything, and you guys keep spamming sms about due dates, you keep begging from customers for money but provide no service.
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Vidhya Kannan
(@saividhyakannan) reported
@ACTFibernet worst customer service as usual. After putting on hold for 15 minutes call just cuts off.
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Dishank Kathuria
(@dishank_98) reported
@ACTFibernet Hey I think there is a high ping issue to EU servers. I used to get 130-140, but now I'm getting more than 250ms. I'm based in Delhi
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vamshi krishna
(@mahiDho01553483) reported
Worst experience with @ACTFibernet No internet everytime. I try to call them but no proper response. As offices are from work from home no proper net everytime if no action is taken regarding this severe action will be taken against you..and I am thinking to change the broadband
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Syed Faizuddin
(@SyedFaizuddin20) reported
*******, Bullshit service provided by @ACTFibernet @ACTFibernetHYD Since last 3 days they aren’t able to resolve one small issue. No options to escalate from my end and no proper response from their executives.
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GNani
(@GNani02552572) reported
dear @ACTFibernet , please dont say again that you are gonna resolve any internet issue within 24 hrs, instead tell ur customers that when ever u want that time will resolve it. worst ever service in #hyderabad.
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Mohsin Ali
(@mosinali17) reported
@ACTFibernet Yes it is resolved as of now but I am sure again it will be trouble after some days(hours).
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akshaykanojiya
(@akshaykanojiya6) reported
@ACTFibernet Still not getting any kind of solution from act... One of the worst service
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Gaurav Dhanda
(@GauravDhanda10) reported
@ACTFibernet Everytime i have to call to get my own money which is blood pathetic and you guys act like a theif or may be you are, not sure if my issue will get resolve but be sure if it will not i will cut the wire for sure :), and whosoever connection is going via box :)
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Syed HR
(@SyedHRParadisya) reported
@ACTFibernet @KRISHNA83138665 I once felt very happy that ACT is providing remarkable quality services in terms of Data plan and bundle of other options. I stick to it since last 3 years but suddenly one incident in last few days made me to think. I shouldn’t take ACT at all. My story will be in further tweet
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Vishal raval
(@vishraval3112) reported
@ACTFibernet wonderful service fron u guys, as i m calling to customer care and i was put on mute at the moment when my number got connected to toll free. As my ni8 shift is going to start and there is no connection supply who wil bear loss which will incurred me.
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Syed HR
(@SyedHRParadisya) reported
@ACTFibernet @KRISHNA83138665 I planned to move another city and i raised disconnection request and there is a change in plan. So, i called the customer care one day prior to not cancel my plan instead convert my six month billing to one month billing. connection disconnected at 12 without any action.
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vijaydhanak
(@vijaydhanak) reported
@ACTFibernet internet not working since more than 30 hours,no proper response received or work carried out,time line given for resolution also over
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through different media's since a couple of months. I tried reaching out on almost every platform available. This is the 61st consecutive day I'm posting my issue in public. When will this be settled? When will I get JUSTICE...???+
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GNani
(@GNani02552572) reported
@ACTFibernet you use the customer electricity and set up the network boxes at their home. you promise them that u will pay for using their electricity for ntwrk boxes till u install in their homes. later your customer have to beg you to deduct that amount on thier net charges.
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