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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 13
Jaipur, RJ 3
Bengaluru, KA 37
Alwar, RJ 1
Kanniyākumāri, TN 1
Chennai, TN 20
Noida, UP 1
New Delhi, NCT 2
Coimbatore, TN 2
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • manikmospido
    Manik Gupta (@manikmospido) reported

    @KommawarSwapnil This is nothing I had @ActFibernet and it was down for whooping 14 days in July despite repeated complaints

  • IamshaikSaiph
    IamShaik.saiph (@IamshaikSaiph) reported

    Hi @ACTFibernet, no wonder that your customers are shifting to other service providers, reasons I get now. Well, coming back from 2008, I've been your loyal subscriber for the internet services. I've seen my connection transition from 1 Mbps basic to now 200 Mbps plan. Contd.

  • Hyderabdi_ladka
    Krishna🤷‍♂️ (@Hyderabdi_ladka) reported

    Fraud Service, Zero Customer support, don’t know how to value the customer, rude Staff, overall, Actfiber services are scam @ACTFibernetHYD @ACTFibernet @ACTFibernet

  • RShankar08
    Shankar Iyer (@RShankar08) reported

    @ACTFibernet. Finally I was able to raise a disconnection request. You guys provide basic services. #ACTFIBERNET. @JioCare pls let me know if you can provide new service within 24hrs.

  • Saraths_Here
    Pixel Myst (@Saraths_Here) reported

    @ACTFibernet The issue has been resolved. There was a communication gap between the engineer and me, which led to my misunderstanding. Please disregard my earlier post.

  • svikram84
    Vikram Srinivasan (@svikram84) reported

    @ACTFibernet Took a connection 7 days back. Service has been down for 6 of them. No restoration in sight. They refuse to disconnect and refund the money either. Stay a million miles away from these scammers @chennaipolice_ needs to take strict action against such criminals

  • TVshutterholic
    Varun Tyagi (@TVshutterholic) reported

    @KommawarSwapnil @airtelindia is the worst, @ACTFibernet works well without any disruption. I got rid of Airtel wifi recently.

  • harishankar86
    Harishankar V (@harishankar86) reported

    @ACTFibernet Original resolution time was 10 am today. Now it is 9 pm. When I called at 8 am, your customer support guy said he will directly allow me to talk to escalation support at 10:30 am. Now when I called I was told that I cannot talk to anyone apart the support person. Shameless!!

  • aani0710
    Anirudh 🇮🇳🚩🚩🚩 O+ (@aani0710) reported

    @Mee_Rudra @ACTFibernet It should be Set Top Box… hope your issue gets resolved soon. But yeah, Jio’s service is always pathetic!

  • Mee_Rudra
    Rudra🚩 (@Mee_Rudra) reported

    @aani0710 Oh, so the problem is with the setup box.? If I’m not wrong, it’s already connected to 2–3 internet providers. Let’s see who manages to fix it first. @ACTFibernet

  • VENUG8407
    VENU NAIDU (@VENUG8407) reported

    @ACTFibernet this is Gopanaboina Venu, act fiber a/c no-101716826948. Regularly I am facing an internet problem. Many times I raised a complaint but am facing the same issue. You are collecting the full amount for all day but the internet is not coming all day. Solve the issue

  • sunil0925
    Sunil (@sunil0925) reported

    @ACTFibernet You should be ashamed of the pathetic service and escalation level you are maintaining in Kismatpur area, The service response has drastically went down and people are cancelling the connections. And your escalation dont mean a anything cause no ACT technician kismatpur cares.

  • Siddd1595
    $ìd (@Siddd1595) reported

    Also, @ACTFibernet you are the worst in terms of service. And because of that, you are going to lose a customer of 10 years. I would rather have a connection with decent speed where they respond immediately to issues rather than high speed and no response.

  • RyanAdr49399777
    Ryan Adrian (@RyanAdr49399777) reported

    I am done using @ACTFibernet. It’s been frustrating experience for last few weeks with repeated disruption of internet connection and very unprofessional technicians. Also, customer service is terrible. I would like to discontinue your services.

  • IamshaikSaiph
    IamShaik.saiph (@IamshaikSaiph) reported

    .. so called Customer care executive called me, i explained to him the benefits I'm getting from other competitors like @airtelindia and @JIOAIRFIBERIN, and guess what, he said OK, giving me a reason to shift. So, happy losing @ACTFibernet. Expect MORE. THANKS.

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