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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 45
Dehra Dūn, UT 1
Chennai, TN 25
Chhindwāra, MP 17
Hyderabad, TG 40
Vijayawada, AP 1
Visakhapatnam, AP 2
Kolkata, WB 1
Nashik, MH 1
Delhi, NCT 5
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Poornimamenon10
    Poornima menon (@Poornimamenon10) reported

    @ACTFibernet I want to cancel my subscription. Worst service I've come across!!! I need my money back #ACTfibrenet #Disgusting #Ban

  • kerri_cp18
    Kerensa Sheen (@kerri_cp18) reported

    @ACTFibernet @ACT_Issues - I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to at all😠

  • attrisumeet
    The Next Gen Troller (@attrisumeet) reported

    @ACTFibernet three days in a row, internet stops working, speed is very slow. Technicinaoask not to raise tickets. And then I have to pay full monthly amounts even though the electricity for the box is provided by me. @jagograhakjago

  • raga1921
    Rag Ani (@raga1921) reported

    @ACTFibernet Well yr reply is too standard to reduce d problem at user end. ACT neither seems to hv a plan to resolve the issue faced nor d intent to address d issues raised. Well such empty apologies are pointless & carry no weight of serious intent to make a customer experience better.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @ACTFibernet plz look into this matter ur service is not good enough.

  • gopianands
    gopianands (@gopianands) reported

    @ACTFibernet Request act to teach how to handle the customer while on the call. Just, i reached to customer care. CSR put me on hold and disconnect the call.

  • mridul_rajawat
    Mridul Singh Rajawat (@mridul_rajawat) reported

    @ACTFibernet Hi team it's been more then 2 hours past my office time and still no resolution what is the sense of urgency here if no one is bothered about it.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    Very disappointed with @ACTFibernet service. Raised shifting req on 30 Apr, prom ETA was 2 May, but still no resltn or proper timeline. Poor cust supp and no accountability despite being a cust since 2022. Wouldn't recommend ACT to others if cust concerns are ignored like this

  • iptvfrinic92431
    iptv seller subscription service available (@iptvfrinic92431) reported

    @Poornimamenon10 @ACTFibernet Yes available iptv subscription service yes

  • ShriyamYagnik
    Shriyam Yagnik (@ShriyamYagnik) reported

    @ACTFibernet there is no response from customer care. Either they redirect to the app (which is useless and glitchy) or they play automated msg. One customer executive said it will take a week. How is that okay???

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.

  • r_marwah1993
    Rishi Marwah (@r_marwah1993) reported

    @ACTFibernet Its almost a day and there us no resolution yet. This is the second time this has happened in the last 10 days. This is a very bad customer experience.

  • aakashkumarpur1
    Aakash kumar Puri (@aakashkumarpur1) reported

    @ACTFibernet No update till now! How pathetic can the service get? Resolution time was april 22nd and today is??? And you folks are still not making progress or efforts to resolve!

  • mridul_rajawat
    Mridul Singh Rajawat (@mridul_rajawat) reported

    @ACTFibernet Still not even a single response from your and your IVR does not even let us connect with a customer service agent. What a pathetic service.

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    1/1 Worst experience with @ACTFibernet. Raised shifting request on 30 Apr, promised resolution by 2 May, but still no action and no proper response from the support team. Evry day a new excuse, but no accountability. This kind of service is unacceptable for working professionals

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