ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 36
Chennai, TN 23
Hyderabad, TG 11
Pune, MH 3
Erode, TN 1
Mumbai, MH 1
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Ludhiāna, PB 1
Rājupeta, AP 1
Madurai, TN 1
Visakhapatnam, AP 1
New Delhi, NCT 1
Chandigarh, CH 1
Nalgonda, TG 1
Coimbatore, TN 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • VVishalT Shankarabaranam (@VVishalT) reported

    @ACTFibernet No resolution yet, your service standards have comedown drastically

  • KKaliVaraPrasad Kali Vara Prasad (@KKaliVaraPrasad) reported

    Hi @ACTFibernet @ActfiberC I am facing issues in my internet connectivity, I have raised the ticket as well but SLA was crossed and still the issue is not resolved. Please take this into consideration and do the needful as soon as possible. Ticket number: SR10676926469893

  • vaskurisrihari Srihari Vaskuri (@vaskurisrihari) reported

    @ACTFibernet @ACTFibernet No internet from past 15 days. Engineer is not picking up the calls. SR raised long back no resolution till now how many days will you take.Worst service SR : SR10176731653624

  • prashan13959336 Prashant (@prashan13959336) reported

    @ACTFibernet , internet is again down. This is the third time in 5 days the internet is down. Send someone to take your router back. This is high time.

  • PilakaVRao VENKATA RAO PILAKA (@PilakaVRao) reported

    @ACTFibernet @PTI_News @jagograhakjago Dear ACT Team, really disappointed with your poor service. I relocated from Hyderabad to Bengaluru, wanted ACT ACCOUNT 101714859428 shifted accordingly. Raised prospect ID 102768013482, reached out customer service many times. No use. Help.

  • dreamersvalley JUSTICE (@dreamersvalley) reported

    @ACTFibernet I am very sorry to say that your attitude towards your customers is very bad. No internet for past ten days, I get only false promises.

  • amjadullabaig Mohmed Amjadulla Baig (@amjadullabaig) reported

    @ACTFibernet Still no reponse from ACT Support team, both my tickets raised are not resolved. Complete cheating and unprofessionalism shown by ACT. No one called on my registered number not the sales person who booked my subscription is responding to my calls nor answering my messages on WA.

  • MTanishqe20529 M Tanishqe (@MTanishqe20529) reported

    @ACTFibernet I've patiently and politely talking to the technician,looks like being a patient and understandable customer is foolish in today's date @ACTFibernet @ACTFibernetHYD

  • SiamMets Joel Napol (@SiamMets) reported

    @ACTFibernet please close ticket SR10376920755296. Issue is resolved but the app is not letting me close the ticket and your technicians won't stop contacting me asking me to close ticket in app no matter how many times I tell them I can't

  • rajdayalnaidu SR (@rajdayalnaidu) reported

    @ACTFibernet Act - 101690202292 isn't working since 4 Days after complaining,but nearby Colonies/area the Act fiber broadband is Working.Unable to Contact Customer Care inspite of waiting for 20 Minutes in queue - Mobile? Kindly do the needful on Priority?

  • _srujanreddy Srujan reddy (@_srujanreddy) reported

    @ACTFibernet It is taking longer than expected but Why does your engineer don’t lift call? What’s the purpose of giving option to connect your engineer. When h doesn’t lift the call ? We are required some sort of information right ..! Hope @ACTFibernet recovers the network at our location

  • MiteshSKJ Mitesh Jain (@MiteshSKJ) reported

    @ACTFibernet Tired of frequent outages (at times day long) and always the same excuse of fiber cut. Get a permanent solution or will have to look for alternative.

  • 07Manikanta Manikanta (@07Manikanta) reported

    @ACTFibernet @ACTFibernetHYD looks like you guys don't even have minimum common sense to respond to your customer message, no wonder with this attitude restoration takes more and people has to suffer because of you

  • i_am_src SRC (@i_am_src) reported

    @ACTFibernet when will the internet issue be fixed?? It's already been 5 days and there is still no progress at all. I only get messages which revise the resolution timelines. Please refer to Ticket# SR10176873414664.

  • AlokeKhandelwal Aloke(Modi Ka Pariwar) (@AlokeKhandelwal) reported

    @ACTFibernet @iSumeetGhosh Do you reply to complaint after 15hours

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