ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 68 |
| Chennai, TN | 32 |
| Hyderabad, TG | 20 |
| Coimbatore, TN | 5 |
| New Delhi, NCT | 4 |
| Pune, MH | 2 |
| Mumbai, MH | 2 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Phani Girish
(@phanigirish) reported
@ACTFibernet Please have someone sent, who can resolve the issue, not someone who is not willing to solve the issue and advicing us to disconnect if not happy. Ref : SR10253848188852
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Divya
(@Divyatarunjain) reported
@ACTFibernet horrible service. I have made the payment a week back but till dateI did not get any response. The service guy called 100 times for the payment but after the payment there is no response. One of the worst service provider @jagograhakjago @ConsumerAffairs
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Anil Kumar
(@AnilKum07949272) reported
@ACTFibernet Your ACT Fibernet Request SR11053851456502 is expected to be resolved by 3/16/2021 08:00:00 PM (MM/DD/YYYY) T&C apply. Till now no internet, no executive called me no executive visited. Please tell what kind if service is this?
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🔼🔄🔱🔼⬆️↔️Ak
(@aswathk) reported
@ACTFibernet see this js second time this month. Again registered complaint. Internet is down. You need to pay penalty on everytime goes down. You need to addd a day of service atleast.
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Adhithya Srinivasan
(@adhisrini87) reported
@ACTFibernet Can you please let me know the procedure or the ways on how to cancel the subscription? I have been trying to reach you guys by all means but failing. All I get is the constant notification for the payment due which is completely absurd.
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Swaminathan Ramachandran
(@swami15847) reported
@ACTFibernet It takes umpteen number of follow-up and tweets and @ACTFibernet customer service always misleads the customers that they are working on it
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dhawal
(@dhawalashar) reported
wish i would have jio fibre or airtel in my area. I'm using act as a fate. Im disappointed with the worst service and it happens each month.The customer service provides terrible answers. After 2 days they reply we have solved ur grievance hopeless @ACTFibernet @airtelindia
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Adithya Krishna
(@gudaakrao) reported
@ACTFibernetHYD @ACTFibernet Having major connectivity issues with internet service. I have raised a complaint through the app but they claim everything is okay. If this continues then I would have to take legal action by lodging a complaint with the consumers court.@g_lalithya
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Mahan Singh
(@MahanSi24842093) reported
@ACTFibernet Hello team, my ACT Fibernet Request no. is SR10353835314592. Every month this internet issue happens and it's more than 3 hrs since I logged this ticket and none from ur support team has responded. Kindly look into this issue and sort it out. Thnks
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Amlan
(@amlanswain) reported
Everyday is a pain being with @ACTFibernet unbelievably pathetic speeds, only want to take money. Fix it or will change ISP. This is my last warning. A/C - 101014651422
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Raghu Ram
(@raghu_ram55) reported
hello @ACTFibernet Every month you forget to deduct amount for giving power connection to your box. Keeps issue in pending. Finally then you adds Rs.100 late payment penalty next month, that too without giving power deduction again. My account no: 106376747991
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Anil Kumar
(@AnilKum07949272) reported
@ACTFibernet Always same lines, alteast change sentence according to issues for same customer. Now your team again need 24 hour for resolution, right?
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Anil Kumar
(@AnilKum07949272) reported
@ACTFibernet @ACTFibernetHYD within a week again internet not working again. What kind of service is this. Seriously pathetic. Ticket Number:SR11053851456502
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Rajasekar
(@sekartweets) reported
@ACTFibernet hi unable to connect to the internet. Poor connectivity once again...
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Amlan
(@amlanswain) reported
@ACTFibernet Hear this same stupid reply every time. Fix ur internet as many other ISP’s are there.