ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 58 |
| Chennai, TN | 29 |
| Hyderabad, TG | 16 |
| Coimbatore, TN | 5 |
| Mumbai, MH | 3 |
| New Delhi, NCT | 3 |
| Ludhiāna, PB | 2 |
| Pune, MH | 2 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Full Stack Programmer
(@prashantpragati) reported
@ACTFibernet I need a bit of help in wifi range extender. I have your internet connection. Can you please help?
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SHASHIDHARAN V S
(@shashidharanvs) reported
@ACTFibernet pathetic internet service. I have been raising complaints since 2 weeks and still not resolved. The tickets gets closed without any resolution and no engineer comes to see what the issue is. Wrong decision to have paid bills 6 months in advance.
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John Martin
(@jjohn_martin) reported
SR10361506677712 My internet is not working since morning. Can you help? @ACTFibernet
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Mukund Iyer
(@mukundiyer1995) reported
@ACTFibernet Please confirm if I am scheduled for disconnection from your service on or before 31 Aug 2021. I do not wish to use your services beyond 31 Aug 2021. I have already talked to several representatives and even answered your IVRS call for disconnection.
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Durga Prasad D$P
(@DurgaRamPrabha) reported
@esng25 @ACTFibernet @ACTFibernet i think there is no single person to take care of simple thing and instead ur executives r giving wrong commitments and arguing with us. I fed up with ur services. Im gng to file a complaint to consumer forum on u people. U people are doing robbery from. Our pockets.
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Ravithesungod ( 拉维)
(@ravishendarkar) reported
@ACTFibernet Problem resolved
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John Martin
(@jjohn_martin) reported
My internet is not working since morning. Can you help? @ACTFibernet
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Rrajesh Ralabbandi
(@rallabanddi) reported
@ACTFibernet I think the worst decision I have ever made is to go with ACT Broadband. So many interruptions every now and then. Pathetically my Internet goes off when there is a power cut. My account no is 101532285502. I have requested several times to fix it but no use. HELL
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Mithlesh Yadav
(@Mithles80175425) reported
@ACTFibernet Without provide any solution, my complaint has been closed. It's very shameless, I will never recommend to any one to take your service and also aware to everyone.
-
Govind Singh
(@GovindS86872312) reported
We opt for the connection on Tuesday and it was communicated that connection will be given next day but there is no response after the payment made. We are calling customer care since last 3 days everyday we get a response to wait for 24 hours. Prospect:102613889718 @ACTFibernet
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rohan
(@rohan63134964) reported
from
Bengaluru, State of Karnataka
@DoT_India @DoT_India I’m being harassed again asking to pay for 6month in advance if I want the service. @ACTFibernet is looting people by putting such conditions and not ready to give anything in writing this is all over call. Request to take action at earliest plz.
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Sanjay Pathak
(@Sanjay_2712) reported
@ACTFibernet Sorry to inform that your Fibernet service have become bad to worse. 2-3times/week the internet won't work. Your team is so incompetent that they don't bother to put effort but they leave the solution to God. U can fact check by seeing no. of complaints in last 1 yr
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Shrikant Sharma
(@shrikant_7777) reported
@ACTFibernet Today is the third day and no service engineer has visited our housing society to fix the issue. SR: SR10161459260772. I have posted numerous tweets on the same and you haven't replied to any. 3 days without internet. How can you be so unprofessional?
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Vinayak Hegde
(@vinayakh) reported
Hey @ACTFibernet Internet has been down in our area in Indiranagar, Blr for more than 6 hours now. This level of maintainence service outage is beyond ridiculous on a working day. Called Support but was not helpful at all. Have raised an issue via app as well.
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GANESH GEDAM
(@ganesh_gedam) reported
@ACTFibernet useless service model. #frustrating # no internet connectivity since last 2 days. Called at-least 10 times to the helpline but no use. Every call gets a new timeline ….