ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 145
Chennai, TN 45
Bengaluru, KA 40
Mumbai, MH 6
Kolhāpur, MH 5
Delhi, NCT 3
New Delhi, NCT 3
Ludhiāna, PB 2
Pune, MH 2
Visakhapatnam, AP 1
Greater Noida, UP 1
Jubilee Hills, TG 1
Guntur, AP 1
Nellore, AP 1
Vijayawada, AP 1
Salem, TN 1
Gurgaon, HR 1
Cochin, KL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • varshit97237545 SRIPADA (@varshit97237545) reported

    Your request SR10161800534442 is tentatively expected to be resolved by 9/4/2021 10:00:00 AM (MM/DD/YYYY). You can track the status using the ACT Fibernet app @ACTFibernet please solve the problem as soon as possible and also i am not able to open login page

  • AsaniSwati Swati Asani (@AsaniSwati) reported

    @ACTFibernet I came to this handle to register my complaint. I can see there are already so many frustrated customers here. I think I should directly ask for disconnection and refund rather than looking for solution. Because clearly you can’t give solution.

  • GaneshNataraja5 Ganesh Natarajan (@GaneshNataraja5) reported

    @ACTFibernet Hello, I am facing internet issues frequently for the past 2 month. Internet is getting down minimum 5 times every month. Had a word with local service engineer, but still facing the issue. Pl do the needful. 3rd main road srinivasapuram korattur ,600076.

  • NaIsRa7 NaIsRa (@NaIsRa7) reported

    @ACTFibernet Such a terrible experience with your customer care agent Harish. My internet is not working since morning. He was very sarcastic in answering me. Not at all tolerant to provide proper details. SR10161798247845. I need you to take immediate action on that person.

  • ImSushant19 I'm Sushant (@ImSushant19) reported

    @ACTFibernet Team no one reported on this issue till now and hope you understand the importance of internet in current situation. We are still facing the same issue and this is happening every week. Do you have any permanent solution?

  • GaneshChalla90 Ganesh Kumar Challa (@GaneshChalla90) reported

    @ACTFibernet My ticket SR10761761544912 is tentatively expected to be resolved by 9/2/2021 7 pm. Still not resolved. Called your customer service 4 times, didn't get a proper reply. You technicians are not answering my calls

  • Ram37185299 Ram (@Ram37185299) reported

    @ACTFibernet I have raised ticket on Unstructured Cabling at my home two months back but issue is not yet resolved. Really unhappy. Thought of moving out to other isp

  • ManikandanManii Manikandan (@ManikandanManii) reported

    @ACTFibernet @KRISHNA83138665 Worst service no one is responding

  • 01Srinivas01 srinivas (@01Srinivas01) reported

    @ACTFibernet Connection has been disconnected even after payment and no proper response is given Customer care person would say A max 450 and activate Amax 700 without intimation and which cost around 826 but they charged 2891 Local broadband is better and even cheap

  • KMAHESHMahesh1 K.MAHESH Mahesh (@KMAHESHMahesh1) reported

    @ACTFibernet Till now nobody responded... Such a great service I ever seen.

  • danny_jacob Danny Jacob (@danny_jacob) reported

    @ACTFibernet Internet connection not working since 24 hrs. Have been told there is a junction box issue. Please issue refund for every day when the internet didn’t work.

  • chinkart Karthik Rekapally (@chinkart) reported

    @ACTFibernet SR10161761342452 is the query which has no update even after 24 hours..pathetic service

  • GaneshChalla90 Ganesh Kumar Challa (@GaneshChalla90) reported

    @ACTFibernet Your customer service guys don't have proper knowledge.

  • harshar23 Harsha R (@harshar23) reported

    @ACTFibernet The issue is now resolved, but please do something about your agents disconnecting customer calls. 3 calls disconnected in a single day for 1 customer of yours. Please do the math and take some actions.

  • Davidra20711293 David raj (@Davidra20711293) reported

    @ACTFibernet I have got your 300 mbps subscription and I have never see the speed touch even 200. What the heck is wrong with your service! My complaint number is SR10261801740582

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