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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 32
New Delhi, NCT 4
Hyderabad, TG 29
Delhi, NCT 3
Chennai, TN 20
Chhindwāra, MP 8
Ahmedabad, GJ 2
Coimbatore, TN 4
Visakhapatnam, AP 2
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • rajarshi
    Rajarshi (@rajarshi) reported

    Extremely shoddy customer service by @ACTFibernet , after collecting 6 months fees in advance, they have wired shut my kitchen window at installation and now there is zero response regarding rewiring, raised on 24th tech yet to be assigned #hyderabad

  • 9959073455
    Mohammed Nadeem (@9959073455) reported

    @ACTFibernet it has been three days since my internet service is down and still no response from @ACTFibernet in Hyderabad. Ticket ID SR10179863762624.

  • MaswoodZ
    Maswood Zafar (@MaswoodZ) reported

    @ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • SweeTie92083310
    Jagyanseni (@SweeTie92083310) reported

    No internet since today; Ticket SR10279909602684 still unresolved. Area outage with repeated delays and no clear update. This is critically affecting my work .Request immediate escalation to senior team and urgent resolution without further delay. @ACTFibernet

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet Son of *****. *************. Have some shame. Taking full money and outages most of the time. Why will it take 2 days to resolve the internet issue? It's been regular now. Every weekend there is no internet, it has been happening from past 3-4 weeks.

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • polaroid080
    kanak prajapati (@polaroid080) reported

    @ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working

  • DrSriLata
    Srinivas Rayabandi🇮🇳 (@DrSriLata) reported

    Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail

  • NeerajV70007257
    Neeraj Verma (@NeerajV70007257) reported

    @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

  • DrSriLata
    Srinivas Rayabandi🇮🇳 (@DrSriLata) reported

    Hey @ACTFibernet, this is unacceptable. Applied for relocation on the 20th, promised installation by the 22nd. It’s now the 24th and I’m still stuck without internet. My work is suffering. Sort this out ASAP! Complaint No: #SR10179937122025 #ACTFibernet #CustomerServiceFail

  • ravi4354
    Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported

    @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

  • Patriot_Pulse_
    Patriot Pulse (@Patriot_Pulse_) reported

    @ACTFibernet How come it's taking more than 2 days to resolve the issue? Connection gets deactivated if payment is delayed by just 1 day. But there is no compensation for no connection for more than 2 days

  • ram_Q308
    MSRamesh (@ram_Q308) reported

    @ACTFibernet, I’m writing to express my disappointment with the pathetic service provided by ACT. My service ID is SR10379940421734 and I’ve been experiencing connection issues for the past five days. Despite paying for eight months in advance, I’ve received no successful service. This is a clear example of an ISP fleecing customers, and I urge you sir @AshwiniVaishnaw to direct your ministry for action.

  • NeelamSamanth
    neelam samanth (@NeelamSamanth) reported

    @ACTFibernet SR10179931727424- Internet down for 4+ days. Previous ticket was closed without resolution. Engineer confirmed switch issue but no action has been taken. No follow up so far. Extremely poor service. Need immediate escalation and restoration.

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