ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 68 |
| Chennai, TN | 33 |
| Hyderabad, TG | 24 |
| Coimbatore, TN | 5 |
| New Delhi, NCT | 4 |
| Pune, MH | 2 |
| Mumbai, MH | 2 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
Sanvi Powertech
(@PowertechSanvi) reported
@ACTFibernet Extremely unprofessional and unethical service/company.. You guys without checking spot feasibility, take advance payment. Then when we follow up, yr come in and asks for additional payment of ₹2200 in addition to ₹4165 paid for Storm connection for bringing fibre
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Kothari Uniforms
(@SareesUniform) reported
@ACTFibernet @ACTFibernet Dont require your apology. Need immediate solution
-
Lakshmi
(@itsblissfulme) reported
@ACTFibernet The service rep has informed that this is because battery needs to be replaced in the junction box places in the area by ACT. ACT has not provided this battery - overdue
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Harshit Garg
(@harshit_garg03) reported
@ACTFibernet I applied for connection yesterday. 4000 rupees paid. No connection yet. Customer care not picking call. Technician delaying visit again and again. Request refund of money please. 8377977720
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Sagar SV
(@Sagar_SV86) reported
@ACTFibernet From my first call on 27th May '21 till date, I must hav made close to 15 calls and hav had no help from ur Team. This trivia might help u understand the quality of the service a customer receives inspite of investing 2X more on a broadband connection compared to ur competition.
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/\.AjayKumar/
(@JAjayKumar15) reported
@ACTFibernet Evry time I used to pay for the six months at once but because of my budget plan this time I opted for monthly plan and a customer care guy called me for confirmation and told me that there is a offer going on and little discount is avail on my account.
-
Shalem Raj
(@shalems) reported
from
Annāram, Telangana
@ACTFibernet I raised shifting request . My mob no is 9100943278. No one has contacted yet. Pls cancel service
-
Niklesh
(@_niklesh_) reported
@ACTFibernet ur pathetic service continues..I have my account renewed for 6 months but u have suspended it due to mistake at ur end..tried reaching customer service and they r not responding and the calls r getting cut..I want my money to be refunded asap..sick of your service
-
aditya
(@adityapuranam8) reported
SR10159591913872 , even nodal has responded saying that they have assigned the technician ,but no None of your team contacted me and you block me on while I try to call customer care , if this how you behave with you customers , shame on your part , pathetic service @ACTFibernet
-
Suman555
(@suman555) reported
@ACTFibernet if someone is really present to give a permanent solution for customer problem please look into this Ref no. SR11559567668792 Ref no. SR11559733505532 2 connections and problem with 2 connections since many days, internet gets connected & Disconnected frequently
-
G C Sekhar
(@andsekhar) reported
from
Vishākhapatnam, State of Andhra Pradesh
@ACTFibernet So again another 24 to 36 hrs without internet,Repeating same issue of NO internet every week, this is ur way of looking in to things,what kind of resolution your team provides ? Can u imagine how many days in the paid plan we r left without the promised services? @jagograhakjago
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Sam
(@samsushi_roll) reported
@ACTFibernet I needed help five days ago and you guys said someone will get in touch with me and that hasn't happened yet
-
Lakshmi
(@itsblissfulme) reported
@ACTFibernet Issue with Battery . Replacement required By ACT on the junction box and no one from ACT has resolved it for last 1.5 months.
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Kanishka
(@kanishka_rungta) reported
@ACTFibernet inspite of repeated reminders and mails the issue is not resolved and someone even closed the ticket without confirmation from the us which is unacceptable. SR10159140720832
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Bharath
(@Bharath27723392) reported
@ACTFibernet This is ridiculous you people are last bothered about anything. What else should I do for getting my issue fixed?