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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 91
Chhindwāra, MP 82
Chennai, TN 75
Bengaluru, KA 134
Mumbai, MH 4
Delhi, NCT 7
New Delhi, NCT 5
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 5
Coimbatore, TN 9
Jaipur, RJ 4
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 3
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • 1979Prabs
    Prabhu Sreenivasan (@1979Prabs) reported

    @ACTFibernet @ACTFibernet - how do I escalate this further ?? Am tired of making calls to your customer care and service engineers !

  • vineetomkara
    Viineet Sood (@vineetomkara) reported

    @ACTFibernet My service request SR11081127987744 has remained unresolved since 12th July. My internet has been down for the last 4-5 days, and each day the resolution timeline is simply extended without any actual progress.

  • henricpeter
    EnriqueTheRed (@henricpeter) reported

    @ACTFibernet 103426387791. Let me wait and see what kind of resolution you are providing.

  • rparavind22
    aravindan (@rparavind22) reported

    @ACTFibernet My internet has been down for 48+ hours. Complaint #SR10381119090274 is still unresolved. No response from the assigned executive, unprofessional customer support, and no accountability. Why should I pay for a service that's not being provided? Resolve this immediate

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet No resolution

  • lucksmy
    Lakshminarayanan (@lucksmy) reported

    @ACTFibernet It's been more than 24 hours since my internet connection is down and @ACTFibernet is least bothered about rectification. Every 8 hrs timeline is extended on ticket & chatbot only keeps parotting same lines. Gone are the days when act used to respond in a day.

  • RacingVeteran01
    Racing Veteran (@RacingVeteran01) reported

    @ACTFibernet you guys have the audacity to write that my account is prone to late payments. Show me one payment that was late in the last 6 years. This shows your arrogance. When i write back you guys tell me that you are sending reminder for payment even without understanding the issue. Not a single working customer care number. What kind of services are you clowns running. If i don’t receive a proper response or apology, i will be forced to move out and also influence 30 other connections in my flat to move out of ACT. Get ready

  • nithitsuki
    nithitsuki.com (@nithitsuki) reported

    @veelesec @ACTFibernet It was just some low level dns probing, nothing remarkable worth writing about so I let AI document it but they were intercepting 1.1.1.1 queries and any other resolver, only solution was DoT and DoH to cloudflare or anyone else

  • GanesanJC
    JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported

    @ACTFibernet Dmed the ticket number. It takes minimum 20 mins to talk to customer service representatives.

  • Gvsdattatreya
    Dattu G.V.S (@Gvsdattatreya) reported

    Very disappointed with @ACTFibernet. Before payment, I received continuous calls. After payment, no proper response. Internet installation was delayed, ACT StreamTV4K setup is still pending, and every day I hear "today"or "tomorrow."Please cancel myconnection and refund my money

  • cBeyondObvious
    The South Indian (@cBeyondObvious) reported

    Guys @ACTFibernet is a big fraud. They promised to return my money if I don't like services. They took 7500 in advance. Poor connectivity, it keeps throwing me off meetings. Now they say they won't refund anything. I am going to break and burn act fibernet routers and post here

  • BaitVishalR
    Vishal Bait (@BaitVishalR) reported

    Hi @ACTFibernet I have raised a ticket regarding my shift connection. Now almost more than week the request is not fulfilled I have contacted many time for support but nothing happened Please look into this.

  • AnotherGuyyyy
    Anonymous (@AnotherGuyyyy) reported

    @ACTFibernet @ACTFibernetHYD Such a worst Broadband service in Kondapur, Hyderabad. The guy called Prem approached me to change the connectivity line and raised a shifting request on my behalf. Now they've disconnected my connection because I haven't payed the Shifting Charges.

  • HanuRaoG
    Hanu Rao (@HanuRaoG) reported

    @ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼

  • sreeaskanna
    Sree Raja (@sreeaskanna) reported

    I’m only asking for a permanent solution. Why was an incompatible router installed? Why wasn’t it identified earlier despite repeated complaints? If this isn’t resolved, I’ll be forced to approach the consumer grievance forum. #ACTFibernet #CustomerService (3/3)

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