ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 72
Chennai, TN 42
Hyderabad, TG 31
Lucknow, UP 4
Coimbatore, TN 2
Mumbai, MH 2
New Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Ahmedabad, GJ 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • adityalsr adityalsr (@adityalsr) reported

    @ACTFibernet @ACTFibernetHYD No internet since last 20 hours. Pathetic service. No resolution till now. SR10176034945094

  • krpankajsnh Pankaj Kumar Singh (@krpankajsnh) reported

    @ACTFibernet My internet is not working since last 7 days and no one is responding to my complaint No. SR11875984770234. Your network engineers seem to be the CEO of your company, never respond to calls. Someone even closed my complaint 3 days ago without any resolution.

  • krpankajsnh Pankaj Kumar Singh (@krpankajsnh) reported

    @ACTFibernet I know what's the problem here, the wire has been cut by the road department, the repair of which is taking a week! Pathetic!

  • r_sheshanthr R Sheshanth Reddy (@r_sheshanthr) reported

    @ACTFibernet I am not gonna recharge anymore to ACTFIBER because your team is useless. If a customer forgot to recharge within your time you will disconnect but even after taking 7 days time but you didn't work for 22 days the customer should accept it. Customer time is useless for u

  • Alekhya97922038 Alekhya (@Alekhya97922038) reported

    @ACTFibernet worst service ever. Its been 24 hours wifi is not working here and all your boys are sleeping. Nobody called us. Who will take this long to resolve one ticket? Absolute nonsense. SR10176034558704. Dont reply saying ur team is working, no they are sleeping

  • deodatta_gore Deodatta Gore (@deodatta_gore) reported

    @reliancejio @RelianceJioCare , your engineer has put SR00002GJ5M7 on hold as he could not fix it. Now I am neither able to reach your customer care team nor the engineer. my earlier service provider @ACTFibernet was better at least in customer service. You guys suck.

  • dlaw_41195 Danny Lawrence (@dlaw_41195) reported

    @ACTFibernet Hi @ACTFibernet still no resolution or an ETA !!!!!. No wonder people are discontinuing your services

  • HULKSK007 Saikisshore.p (@HULKSK007) reported

    @ACTFibernet It’s 7.00 pm and still no technician is assigned. Please refund and cancel our subscription. We have complained so many times that our junction box is not maintained properly. I have been patient till no2 and I am done with your service. This is 2 complaint in last 20 days.

  • dlaw_41195 Danny Lawrence (@dlaw_41195) reported

    Hi @ACTFibernet this is the third time this month that my internet is not working and it has taken more than a day to resolve. I have raised a ticket SR10376028903734 yesterday but the issue is not yet resolved.

  • gaddam_eber Eber Priestlee Gaddam (@gaddam_eber) reported

    @ACTFibernet Do you or your support team or your internet service work? Why do you charge us for the pathetic service of ACT fibernet. I have raised a ticket since 8 hours and there is no single logical response. Are you capable enough? There is no ETR, What is your service level agreement.

  • Navneet_Krishna Navneet Krishna (@Navneet_Krishna) reported

    @ACTFibernet kindly resolve complaint no. SR11976039354664 at the earliest . It's been 2 days since there is no connectivity

  • Harsha212412 Harsha (@Harsha212412) reported

    @ACTFibernet the worst customer service in whole broadband service in india. No proper solution is give to the customer and technician what’s the use when you cant give proper customer service to your customers. I recommend not to have a connection in ACT.

  • MohidKhan121 Mohid Khan (@MohidKhan121) reported

    @ACTFibernet This is not about connectivity issues I simply do not wish to continue with your services any longer. The very bad experience I’ve had with your service and support team has led me to make this decision. Kindly apply any applicable disconnection and proceed to permanently closer.

  • abhishekmurthy6 Abhishek Murthy (@abhishekmurthy6) reported

    @ACTFibernet You engineer number is unresponsive there is no POC. I want 2 days extension in my package as I didn't use the service due to this inconvenience. July 1 st it's wa suppose to renew I need it extended until July 3rd becuase I didn't use it.

  • __GAYAMAXRAJ__ NEERAJ (@__GAYAMAXRAJ__) reported

    @ACTFibernet Even a new connection doesn't take more than 12 hours but you have taken almost more than 1.5 days to resolve an issue with existing connection.. Kudos to your team.. Looks like its time to shift to @reliancejio or @airtelindia

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