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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 9
Chennai, TN 20
Bengaluru, KA 32
Delhi, NCT 4
Guwahati, AS 1
Greater Noida, UP 1
Hyderabad, TG 31
Chandigarh, CH 1
New Delhi, NCT 4
Ahmedabad, GJ 2
Coimbatore, TN 4
Visakhapatnam, AP 2
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • abhishekreddy95
    ABHISHEK REDDY (@abhishekreddy95) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD no one has addressed the ticket. I do not have internet again. Can you please have some ethics to solve this. You should be ashamed to see this post dwelling even after 7 days without resolution. Please help me discontinue ACT services. I AM DONE

  • DetaniVipin
    Vipin Detani (@DetaniVipin) reported

    If you are in BLR never buy your wifi connection from @ACTFibernet. Worst service out there with virtually zero customer support. 12 days since a plan change request and no one has showed up. Now got a msg from them saying if I dont pay for the old plan they will cut the wifi.

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet @jagograhakjago How do you guys are in business ? Because none in your company understands the meaning of customer service.

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 hs bn pending with no proper action.The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

  • premdubey3031
    Prem Shankar dubey (@premdubey3031) reported

    @ACTFibernet What's the cause of this problem suddenly and why would it take days to fix it ?

  • lordofdevmithun
    Mithun (@lordofdevmithun) reported

    @ACTFibernet internet down and I am unable to raise the ticket in both app and WhatsApp

  • Naresh_Saaya
    Naresh Kumar (@Naresh_Saaya) reported

    @ACTFibernet I’ve been facing repeated connectivity problems for months, with multiple tickets already raised earlier Currently the internet may be working, but it is highly unstable and unreliable, dropping frequently without warning. Raising new tickets each time is not a permanent solution

  • champion8790
    Mohammed Jawwad (@champion8790) reported

    @ACTFibernet Since9 days iam waiting I request your esteemed office to kindly expedite the process and complete it by today or tomorrow. Failing which,I may be compelled to proceed with installing other WiFi services.Their service is very fast they install the WiFi on the same day as the req

  • pradipdabhi
    Pradip Dabhi (@pradipdabhi) reported

    @ACTFibernet Broadband connection outage again for more than 3 hours. I am experiencing this type of outage 2-3 times every month. Not satisfied with the service while students are online preparing for the JEE advanced final exam. Ticket number SR11779914474304.

  • Aravind11984139
    Aravind sankar (@Aravind11984139) reported

    I have raised 2 tickets in the ACT app, 1st one was not actually closed, got a call from team and they crtd new ticket by closing 1st. New ticket was automatically closed again, without any followup, I reopened, now again its closed without any resolution @ACTFibernet @ActfiberC

  • SweeTie92083310
    Jagyanseni (@SweeTie92083310) reported

    @ACTFibernet Shame service @ACTFibernet

  • lolrajgun
    Akshay (@lolrajgun) reported

    @ACTFibernet wifi has been down since 12 hours and customer care aren't any helpful cannot work because my wifi is down and my boss is screaming at me what should i do now

  • itzzssss
    Suresh (@itzzssss) reported

    Very poor experience with @ACTFibernet. Within 1 week of installation, facing frequent disconnections and unstable service. This is unacceptable. If not resolved immediately, I will discontinue and switch to another provider. Kindly escalate and fix ASAP SR10380004426124

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet

  • NeerajV70007257
    Neeraj Verma (@NeerajV70007257) reported

    @ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService

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