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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 25
Chennai, TN 22
Chhindwāra, MP 6
Bengaluru, KA 32
Delhi, NCT 1
Visakhapatnam, AP 2
Coimbatore, TN 3
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • pra17th04am
    Prathmesh Surve (@pra17th04am) reported

    @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet @ACTFibernet and now the time for resolution is 7:30pm really? Why is it so the time has changed only after a tweet and trying to reach out to a customer care via the application the time has postponed and not before? Need answer not thank you for the patience

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • MohammediQuadri
    M̷o̷h̷a̷m̷m̷e̷d̷ ̷i̷n̷a̷y̷a̷t̷h̷ ̷q̷u̷a̷d̷r̷i̷ (@MohammediQuadri) reported

    @ACTFibernet I don't understand what's wrong with your service, even making payments on time before due dates my account suspended and no Internet access now,raised a complained with ticket # SR10179755003824 no use of it. Regretting of choosing your services

  • Chandra27909126
    Chandra Kanth (@Chandra27909126) reported

    Worst service @ACTFibernet

  • rahul610
    Rahul Agarwal (@rahul610) reported

    @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

  • PraveenSub51203
    Praveen Subramani (@PraveenSub51203) reported

    @ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work

  • HRaverkar
    Harshal (@HRaverkar) reported

    Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment.

  • Cooltechvishal
    Vishal Kukreja (@Cooltechvishal) reported

    @ACTFibernet It was promised by your team and they had given the waiver of ₹230 when recharging again. SR11078752500152 - Service request number. When I am doing the renewal this waiver is not applying on my plan. What the hell is going on here ? Check it from your own records

  • Reddy079
    Abhishek Reddy (@Reddy079) reported

    @ACTFibernetHYD @ACTFibernet - You folks are the worst service providers. Everytime we face issue with Internet you take 24-36 hrs to resolve the issue. Especially in financial district and I want to say you have the worst team who caters to financial distirct. Get your “Act” right and serve customers better. Unfortunately we feel locked with the exclusivity in apartments

  • ChandruAnirudh1
    Chandru Anirudh (@ChandruAnirudh1) reported

    @TRAI @DoT_India from ystdy my internet isn't working after raising so many complaints also @ACTFibernet doesn't care and solving the problem its afffecting my work very bad can u guys do something asap

  • Arjun0h
    Arjun (@Arjun0h) reported

    @ACTFibernet the issue is not resolved.

  • Saurav23121990
    Saurav Chakraborty (@Saurav23121990) reported

    @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet Please check my problem in dm

  • AjayArvind22898
    Ajay Arvind (@AjayArvind22898) reported

    @ACTFibernet Why are you not replying. The wifi is down from 5 hours . What kind of pathetic service is this.

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