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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 17
Chhindwāra, MP 4
Bengaluru, KA 34
Delhi, NCT 1
Chennai, TN 18
Visakhapatnam, AP 2
Coimbatore, TN 3
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Srithesamaritan
    Sricharan (@Srithesamaritan) reported

    @ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.

  • rkmalh1956
    R K Malhotra (@rkmalh1956) reported

    @ACTFibernet Your ACT Fibernet ticket no SR11079755958424 has been reopened. You can track the status using the ACT Fibernet app. Team ACT Above message ticket not closed for more than 24 hours. After years of service from ACT They seem to have become very arrogant . I give up.

  • Rituut1
    Ritu (@Rituut1) reported

    @ACTFibernet Your service has been extremely disappointing. My WiFi has not been working since yesterday almost 24 hours now and no technician has been assigned. There is no way to reach support or even get an update. This is not the first time Account No: 118743660976

  • srkriz26
    SRKriz (@srkriz26) reported

    @ACTFibernet @FiberAct How do I talk to agents on Help? I get only automated responses and i responses? @AshwiniVaishnaw Ji there shud be an option for all contact centers to allow customers to chat with humans. Even after paying money, we are forced for this #bullshit

  • killer_whale6
    Killer whale (@killer_whale6) reported

    Day 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.

  • PradhanPri64928
    Priyam Pradhan (@PradhanPri64928) reported

    @ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.

  • yashank20001
    Yashank Bharti (@yashank20001) reported

    @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

  • shashank24ten
    Shashank Shekhar (@shashank24ten) reported

    @ACTFibernet Absolutely frustrated with ACT Fibernet. My internet has been down for 2+ days despite being on their premium 1TB plan. Other apartments in the same building have connectivity, clearly pointing to an issue with their wiring/splicing setup — yet no resolution

  • Pank9j
    ~Pankaj (@Pank9j) reported

    @ACTFibernet Could you please help me get my router changed to the WiFi mesh as per the plan?

  • Jupiter_god_
    Jupiter_Savior (@Jupiter_god_) reported

    If @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.

  • OyeImSuhail
    Suhail Manzoor (@OyeImSuhail) reported

    @ACTFibernet Ticket was closed without any response or resolution

  • dinkarsinghh
    dinkar Singh (@dinkarsinghh) reported

    @ACTFibernet Case number:SR10179725132058 Current : gowlidoddy hyderabad 500075. Area to be shifted : FNF arena Janwada, hyderabad 500075. It's very sad to hear that the wire and box is not there at just 100 mts from the road. Urgent Please fix it . #hyderabad

  • FarazShamimKhan
    Faraz Shamim Khan (@FarazShamimKhan) reported

    @ACTFibernet We paid for our new connection in advance for 6 months. We were promised that the installation would be completed by the next day. Now the salesman is not responding after giving dumb excuses 102797285235. This is just the start and I wonder how the service would b

  • nareshaswani
    Naresh Aswani (@nareshaswani) reported

    @ACTFibernet Your ott plan does not work properly. Sony liv not working since last 10 days. Your customercare want to close the complaint without resolution. Pathetic.

  • MohitRanka10
    Mohit Ranka (@MohitRanka10) reported

    @ACTFibernet Hi @ActFibernet, Someone collected the assets from me, I got the email saying that the assets recovery is completed, now one saying that its NOT completed. Can you please look into it, and issue my refund?

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