ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 35 |
| Chennai, TN | 23 |
| Hyderabad, TG | 10 |
| New Delhi, NCT | 1 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Coimbatore, TN | 1 |
| Dharmapuri, TN | 1 |
| Visakhapatnam, AP | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Nithin Kumar Saggam
(@Nithin_Saggam) reported
@ACTFibernet have raised complaint multiple times. But, no answer from your team, it's been 3days. I need immediate resolution. If you can't provide the proper service which you promise to the customers then let us know that you are not capable.Will find another service provider
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salma zahoor
(@salmazahoor07) reported
from
Hyderabad, Telangana
@ACTFibernet @ACTFibernetHYD it's been 24 hrs now we dint get internet connection resolution now even not able to login to ur application
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Gaurav Karnaney
(@gkarnaney) reported
@ACTFibernet Ticket no: SR11064689854004. Over 30hrs and you are is playing pass the blame, junction box-fiber cut-modem issue - media converter-downtime-fiber cut. Resolve issue today or an harassment compliant to police against ACT along with all names & number I interacted.
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bhargav
(@Sharath42194162) reported
@ACTFibernet @ACTFibernetHYD the worst service I have ever seen the stuppid service monthly almost facing issue with your Internet almost 10times from evening 5 there is no Internet and ur representative stating that area junction box issue from u ppl and will take more 24hrs
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Indian
(@responsiblewala) reported
@ACTFibernet Dear ACT Officers, I have received the basic router for my plan which is sucking my internet speed like anything. Act promises like they support dual band (5G), is it for namesake purposes? User/Account id: 102645435664
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Shrikant Sharma
(@shrikant_7777) reported
@ACTFibernet Internet not working on a working day. Ticket raised: SR10164702421294. Resolve the issue asap.
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N e n i n t h e !!..
(@Vijay_Neninthe) reported
@ACTFibernetHYD @ACTFibernet its been 4 days since i have lodged the complaint regarding internet issue...still it is pending..worst service i have ever faced
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Jai
(@jaipalrp) reported
@JioCare Team @JioCare could you please confirm how many days it will take to fix, if you think it is difficult provide the service please do let me know will look for some alternative option #actfiber @ACTFibernet
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Harish Krishna
(@Harishkrishna3h) reported
@ACTFibernet Can you please provide me a number where I can call and raise complain for digital tv. Don't give me the call center number for fibrenet. They were never able to transfer the call to digital team. High quality unprofesionalism...
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Vamshi Kankanala
(@vamshik02) reported
It happened many Times and this is not good, I need an explanation and you guys need to solve my issue ASAP. Kindly call me back @ACTFibernet . I had never seen this kind of customer service from any other networks , Its the worst thing.@Karthik_K01
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Palak Garodia
(@drpalakgarodia) reported
@ACTFibernet internet down since 4 days!! Horrible experience with customer service of ACT!!
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Vijay
(@Vijay_7781) reported
@ACTFibernet My internet not working since 8 days. I can understand the issue and it will be fixed tmrw as promised by ur technician. I can't pay for the issue from ur side. Contact me at earliest and reimburse the fee
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Karthik Kankanala
(@Karthik_K01) reported
@vamshik02 @ACTFibernet Worst behaviour @ACTFibernet
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Tommy
(@toms_friend) reported
@ACTFibernet @ACTFibernet @ACTFibernetHYD it’s already been 24 hrs since i raised ticket. Because of your worst service I am going to office. Can’t you people just update the estimated time to resolve in app ?
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Karthik Kankanala
(@Karthik_K01) reported
@vamshik02 @ACTFibernet Worst Service @ACTFibernet
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