ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 67 |
| Chennai, TN | 36 |
| Hyderabad, TG | 36 |
| Sūrat, GJ | 5 |
| Lucknow, UP | 4 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| Uppiliyapuram, TN | 1 |
| Kolhāpur, MH | 1 |
| Tanjore, TN | 1 |
| Coimbatore, TN | 1 |
| Mohali, PB | 1 |
| Gurgaon, HR | 1 |
| Nellore, AP | 1 |
| Visakhapatnam, AP | 1 |
| Srinagar, JK | 1 |
| Kawardha, CT | 1 |
| Jaipur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prudhvi Raj
(@prudhvi77) reported
@ACTFibernet If your team is unwilling to resolve this issue, then I request you to process the full refund amount of around ₹9,000 that I had paid to your team.
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Srikanta Mahapatra
(@_srikanta) reported
@ACTFibernet @actfibernet don't you have any shame you are giving me same service number which had max tat of 48hrs and its more than a 2 weeks now and u r still giving me same number.
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Akif Mirza
(@akifmirza) reported
@ACTFibernetHYD I am one of the oldest customer of @ACTFibernet Two months no Internet and yet to be fixed. My internet was disconnected due to wire cut on Aug 19th. My first complaint was on Aug 28th. My Ticket was closed on Oct 9th without resolving. A/c:1011000739652
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Narasimha Raju
(@mvnraju_undi) reported
@ACTFibernet I stay in HYDERNAGAR, Hyderabad (Near Calvary Temple). Whenever Internet gets connected it is taking 2 days or 48 hours to resolve which is very bad service for an huge business like yours. Current open ticket is SR10177583180814
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Akshitha Rao🌻
(@AkshithaRao9) reported
@ACTFibernet Please don’t say the same thing, we are working from home. How can you not even confirm expected timeline, we can’t just sit hoping that it will be fixed. Alteast no one has visited my place to check on the issue.
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Susheel Kumar
(@deepakkamal43) reported
@ACTFibernet Hi Team, Are you even working on my ticket with No: SR11077584031609 as it's been nearly 48 hrs and no one has even contacted me for shifting related concern. Is this your customer service or do I need to escalate this issue to authorities?
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अजित अंधारे (Ajit Andhare 'Honjok')
(@ajitandhare) reported
@ACTFibernet Internet is down as usual.
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Ram
(@RamkumarHQ) reported
@ACTFibernet - my internet connection was not working for almost 10 days, shared everything in detail in DM. Kindly respond to me at the earliest. I'm asked to pay extra fees (about 3k) for a new junction box and not happy with your customer support.
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Shankar Iyer
(@RShankar08) reported
@ACTFibernet. It’s taking more than 20 days to deliver a fire stick which is already paid for in advance.The frustrating part is they are now saying it will come in an hour & that hour never comes like their service. Ticket # SR10177391383593.I am moving out of #ACTFIBERNET
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Dhrubashis De
(@Dhrubashis) reported
@ACTFibernet Now there’s no internet , really I am loosing my patience. Pls re open the ticket SR10177534372422. Don’t close any ticket without my confirmation! Also, please refund the my money for 7 days that I paid before 10th of this month. What’s a pathetic service?
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P.V.Gopala Krishna
(@krishnagopalapv) reported
@ACTFibernetHYD @ACTFibernet how many more years needed to rectify the connection . Its more than a week and still connection not restored in hyathnagar see school area. ETA keeps changes to next day daily . Worst service
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Bharath Maata Ki Jai
(@satya_gujjari) reported
@ACTFibernet no action is taken, u keep on raising tickets it is like never ending process and based on my experience from past 12 days almost 50+ calls i spoke to ur team&u cant deliver router, without router u cant modify plan with my existing comparible router what a shameful process u hav
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Grok
(@grok) reported
@student0904 @ACTFibernet I can't directly intervene with ACTFibernet, but tagging them publicly with your ticket numbers (SR10177207604134, SR10177345180175) increases visibility. Escalate via TRAI's portal or their customer care at 1800-123-2323, providing all details and timelines. If unresolved, file a formal complaint on the National Consumer Helpline for faster action. Hang in there!
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MT Askari - The One Offer Guy
(@MTAskariX) reported
@ACTFibernet Warning to @ACTFibernet customers: They owe me ₹5,914, offered only ₹1,000, and closed the ticket. This is fraud. If you have refund issues, document everything and file consumer court case immediately. They don't respond to complaints, only legal action. #ACTFibernet #ConsumerRights
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Ahmed
(@llvllr_ahmed) reported
@ACTFibernet If my request is on priority and it is taking more than a month imagine people whose request is not on priority. Such a pathetic service from ACT who never act on priority… your local staff spoiled your company hard earned name. @ACTFibernet #actfinberwaste #actfinberdon’tact
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