ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 36 |
| Chennai, TN | 21 |
| Hyderabad, TG | 13 |
| Coimbatore, TN | 2 |
| New Delhi, NCT | 1 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Visakhapatnam, AP | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Monali Dutta
(@MonaliDutta8) reported
There's no internet again for 2 days and as usual ACT phone lines remain busy for who knows what reason. There's never an option to connect with a live person ever. Why do we pay you? @ACTFibernet
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Yasir Imteyaz
(@yasirimteyaz) reported
@ACTFibernet Pathetic service. I made payment for a new connection.. I was promised for installation today, but no updates. Customer service is of no use. The sales executive is not picking my call.
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Sandy Sandeep
(@imsandy466) reported
@ACTFibernet It's up now..but your response was terrible..you should find a way to update your customers on what's going on and how long it takes to resolve @ACTFibernet
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HITESH AILANI
(@HITESHAILANI) reported
@ACTFibernet please check the starus of my complaint as its been more than 10 days no resolution have been taken place Complaint no: SR10176959088114.
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Sreepriya
(@Sreepriya04) reported
@ACTFibernet What the hell is happening @ACTFibernet it’s been 7 days there is no Internet and no one reached out about the issue
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ponmad
(@PonnamMadhu6) reported
@ACTFibernet @ACTFibernet all other fibre networks are working fine as hell , whats wrong with ACT, need immediae resolution here , please check whats the issue.SR10177048602164
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அருமைப்பிரகாசம்
(@arumaiprakasam_) reported
@ACTFibernet in Chennai is a disaster. I raised a ticket to shift my connection. Previous tenant already used ACT, so it should’ve been simple. A lady calls, says an extension box is “optional.” Next thing I know, ticket is auto-closed as feasibility issue. No follow-up, nothing.
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Abhishek
(@Abhieddy) reported
@ACTFibernet My ticket was closed automatically without any resolution and the customer care has least bothered to follow up. How can I get this escalated?
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Mohammed Shoeb Ali
(@Mohd_shoebali) reported
@Nitin_village27 @ACTFibernet True it’s been 6 days and yet no resolution tomorrow will be their 7th day
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Allmight_05
(@05Allmight) reported
@ACTFibernet it's been 5 days since I opened a plan change ticket through your customer care. Not updated since then , u guys can't even change long-term plan to short term plan? My ticket number SR10177052573567
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Hemanth
(@hemuhere) reported
@ACTFibernet I don’t understand what you are trying to do?, first of all I didn’t get any call so this is a lie and secondly how do you think you can have satisfied customers when you are helpless about govt cutting down cables indiscriminately, you have no control on when services would be restored?
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Sathwik Pothamsetty
(@Sathwwiik) reported
@ACTFibernet @HiHyderabad ACT calls new customers within an hour, but existing customers are ignored. Clearly the focus is only on lotting money, not on providing service. Billing never fails, but support is pathetic and useless.
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citizen of India
(@Spandan56499898) reported
@ACTFibernet it's been 2 months I think I took your service and facing back to back problems since the installation I raised a ticket to shift my connection it's been 4days and there is no progress yet Try to resolve my issue asap
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Lorne Malvo
(@LorneMalvo666) reported
@ACTFibernet Another day passed but internet issue still not fixed. Please cancel my connection and refund me my money.
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VARUN
(@VarunPallikonda) reported
@ACTFibernet @sandeepsrao21 10 days without internet, SR10176954091124 still not resolved. ETR keeps changing every day but nothing happens. This is beyond frustrating. Please fix ASAP and waive charges for downtime. @ACTFibernet
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