ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 57
Chennai, TN 29
Hyderabad, TG 17
Pune, MH 3
Mumbai, MH 2
Ludhiāna, PB 2
New Delhi, NCT 2
Coimbatore, TN 2
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Rājupeta, AP 1
Madurai, TN 1
Visakhapatnam, AP 1
Chandigarh, CH 1
Nalgonda, TG 1
Jaipur, RJ 1
Raipur, CT 1
Delhi, NCT 1
Kolhāpur, MH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • SilenceOfAura ‧₊˚ ☁️⋅♡꒻σνιєℓє𓂃 ࣪ ִֶָ☾. (@SilenceOfAura) reported

    @ACTFibernet Thank you for the reply. I am waiting for the Senior Technical Audit team to arrive with a Managed ONT (Nokia/Huawei) as requested by the Nodal Officer to fix this confirmed hardware bottleneck. A standard speed test will not resolve the 465ms+ bufferbloat documented here so please don't try that again. My stream crashes and I have quite literally been experiencing network issues on Discord with my voice cutting out and so on which isn't just linked to speed as I've had to explain to so many different people now.

  • rakshreddy SANDEEP REDDY (@rakshreddy) reported

    @ACTFibernet @ACTFibernetHYD is a total failure. Data is consumed without any usage, and fake data activity is shown even when systems are idle. This is a business connection(static ip) not acceptable. Resolve immediately or we will terminate and switch to Airtel or Jio. #Urgent

  • Newlife165 kishore Krishna (@Newlife165) reported

    3/4 @ACTFibernet Worst part: WITHOUT prior notice, a technician came and cut the fibre cable and casually asked me to “raise a new complaint”. ❓ Who authorised this? ❓ Why no prior intimation? ❓ Why no written action plan?

  • Vishwamishravd Vishwa mishra (@Vishwamishravd) reported

    @ACTFibernet hi this is our monthly discussion to resolve the service disruption issue. Refer the account number 119508471559 to get it resolved

  • Newlife165 kishore Krishna (@Newlife165) reported

    2/3 @ACTFibernet Your technicians later said a junction box must be installed inside my rented house. to be used by other households, which my house owner rightfully refused due to electricity cost.Despite multiple emails & complaints, no resolution.

  • muralipiyer murali (@muralipiyer) reported

    @ACTFibernet i had changed plan and paid for 6 months just a few weeks ago. But now i have no internet. Plz send someone to fix this.

  • Ali_s5s_ Ali (@Ali_s5s_) reported

    @ACTFibernet Hi, No wifi connectivity within 1 hour of power cut, kindly look into the issue

  • Invest__India Prakash Shukla (@Invest__India) reported

    @ACTFibernet On a plan of 100 MBPS you are giving a speed of 250kbps, when i raised the ticket you just closed it without even resolving the issue, act has become just like any other scammer,no accountability. Resolve the issue ticket id is SR10178419536724. @jagograhakjago

  • GauravMigl Gaurav Miglani (@GauravMigl) reported

    @ACTFibernet Worst services provider in Bangalore , wanted to change plan they had wrongly put me on now disconnected my fiber connection from immediate effect . Would Airtel do that ever , wonderful experience with Actfiber

  • Vikashk62431935 VickyIT (@Vikashk62431935) reported

    @ACTFibernet 10+ years ACT customer. Facing frequent disconnections & speed drops. Complaints raised 3 times, no fix. Engineer forced ticket closure without resolution. Extremely disappointed. Is this how ACT treats loyal customers? @ACTFibernet

  • naresh_katikam katikam naresh kumar (@naresh_katikam) reported

    Still internet not working. Frequent internet disruption. Complaint number SR10178413330854 @ACTFibernetHYD @ACTFibernet

  • shreyasvvp Venky.. 🙂 (@shreyasvvp) reported

    @ACTFibernet Thank you it was fixed. But nowadays days its frequent issues.

  • zedencr7 Ronaldo(Ø,G) (@zedencr7) reported

    @ACTFibernet worst disaster service

  • HydCivicBeat Chandrasekhar Rao (@HydCivicBeat) reported

    @ACTFibernet See i want to be done today otherwise please cancel and disconnect ur service inwill check with others

  • HemankMeht77668 Hemank Mehtani (@HemankMeht77668) reported

    @ACTFibernet KINDLY RESPOND. There’s no help from ACT for the customers at 8pm? What are we supposed to do? This issue is recurring. Always something wrong with th ACT box

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