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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 82
Hyderabad, TG 93
Mumbai, MH 5
Chennai, TN 75
Bengaluru, KA 133
Delhi, NCT 7
New Delhi, NCT 5
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 5
Coimbatore, TN 9
Jaipur, RJ 3
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • vrk100
    RamaKrishna Vadlamudi, CFA (@vrk100) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎

  • praveenram1983
    Praveen Ram (@praveenram1983) reported

    @ACTFibernet my client wanted a internet connection so I recommended you, the sales guy pressured them to make the payment ASAP. Till date no connection has been given and giving only excuses. My client wants a reimbursement as he wants to cancel.

  • krishnalogslife
    Krishna (@krishnalogslife) reported

    @ACTFibernet @airtelindia didn't resolve this for more than 2 weeks. I didn't want to give away my airtel wifi as that's what I had in my hometown and I use their simcard but they didn't left any choice with such terrible service. (n/n)

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet My internet has been down for almost entire day and the estimated resolution time I received is for tomorrow. Who compensates for the lost time here? We pay for entire month and you take it down randomly! Provide an extension or credit against lost time!

  • AdarshKoormapu
    𝓐𝓭𝓪𝓻𝓼𝓱 𝓚𝓸𝓸𝓻𝓶𝓪𝓹𝓾 (@AdarshKoormapu) reported

    @ACTFibernet It’s been more than 5 days I returned your assets and never received my refund. How many days I have to wait for it?

  • GaneshNataraja5
    Ganesh Natarajan (@GaneshNataraja5) reported

    If it's not resolved, please cancel my plan . I ll go ahead with other fiber net @ACTFibernet

  • gowtham_cool
    Dr Gowtham Sivaswamy (@gowtham_cool) reported

    @ACTFibernet internet stopped working again after 5 days , reopened the complaint SR10381189222524. Kindly rectify asap, frequent disconnection happening

  • sreeaskanna
    Sree Raja (@sreeaskanna) reported

    I’m only asking for a permanent solution. Why was an incompatible router installed? Why wasn’t it identified earlier despite repeated complaints? If this isn’t resolved, I’ll be forced to approach the consumer grievance forum. #ACTFibernet #CustomerService (3/3)

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet My internet connection is down and am unable to reachout to @ACTFibernet in any ways.

  • ProtestforRight
    The Swarna (@ProtestforRight) reported

    It's been 30hours, @ACTFibernet has not resolved my Internet Issue. I bought a premium pack but being treated like a 3rd class Internet user.

  • anveshnelluri9
    Anvesh Nelluri (@anveshnelluri9) reported

    @ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.

  • OfficeOfSA
    Fringe Element (@OfficeOfSA) reported

    @ACTFibernet @VFSGlobal Highly unreliable service, don’t get if you are working from home. They take 2-3 days to fix something which others do in an hour.

  • geek_eyes
    vd (@geek_eyes) reported

    Internt needs to be fixed on priority. Else ppl lose trust and work is affected. Can you guys upgrade your service levels. Or shut down pls SR10281111859624 @ACTFibernet

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    @airtelindia you are following the footsteps of your peer @ACTFibernet it's been 3 days of payment and everyday i have been told that it will be installed today.... Why don't you train your people properly to communicate clearly and set the right expectations to the customer...

  • vineetomkara
    Viineet Sood (@vineetomkara) reported

    @ACTFibernet My service request SR11081127987744 has remained unresolved since 12th July. My internet has been down for the last 4-5 days, and each day the resolution timeline is simply extended without any actual progress.

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