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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 137
Hyderabad, TG 82
Chhindwāra, MP 76
Chennai, TN 78
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 6
Coimbatore, TN 9
Delhi, NCT 4
Jaipur, RJ 4
Warangal, TG 1
Osmanabad, MH 1
Mumbai, MH 3
Erode, TN 1
Madurai, TN 3
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
New Delhi, NCT 5
Vijayawada, AP 1
Dehra Dūn, UT 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • vishnulaishett1
    vishnulaishetti (@vishnulaishett1) reported

    Hi @ACTFibernet it's been more than 24hrs that I have raised a ticket regarding connection issue no one from the technical department nor the customer service representative has reached to me in the ticket it said it will be resolved by 8:30pm yesterday it has not be resolved yet

  • LakhanINTS
    Lakhan (@LakhanINTS) reported

    @ACTFibernet Please cancel my connection with refund for remaining days. Give me a call to shedule cancellation

  • NallaVivek
    Vivek నాళ్ళ (@NallaVivek) reported

    SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

  • sanatanadharma1
    sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported

    Never use the @ACTFibernet app to renew your subscription for a plan change. I asked renewed for a plan with lesser speed and paid amount showed y app but they failed to effect plan change and harassed me with a view to keep me on the old plan with higher subscription. Frauds

  • sanatanadharma1
    sanatanadharma (Modiji ka Parivar) (@sanatanadharma1) reported

    Highly avoidable and useless customer service @ACTFibernet total frauds. Unethical

  • piyu2689
    Priyanka Agrawal (@piyu2689) reported

    @ACTFibernet @FiberAct Never going with ACT again. They took a security deposit .Due to repeated service issues and multiple unresolved complaints, I finally got the connection disconnected. Their team collected the device, and I completed every step required for closure.

  • VinayKukudala
    Vinay Kumar Reddy Kukudala (@VinayKukudala) reported

    @ACTFibernet Quickly means still how many months? Still the issue is not rectified.worst service by act fibernet @ACTFibernet @TRAI

  • rvignesh9008
    Vignesh Kumar Ramachandran (@rvignesh9008) reported

    2nd internet outage in the last 15 day. The ETA is revised for the 2nd time. Can you take a look on priority? SR10381021587084 @ACTFibernet

  • RavIndra559
    Ravindra (@RavIndra559) reported

    Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 07-Jul(DD/MM) 09:00 to 13:00. Team ACT @ACTFibernet @ACTFibernetHYD what to do now? Any suggestions?

  • suresh30oct
    Suresh Nambiar (@suresh30oct) reported

    @ACTFibernet @kiran_nadella Hello @ACT Fibernet There is serious disruption of Internet service in Brookfield Sraddha silver apartment for the last three days and the customer care is not responding

  • jeyasundar244
    S_u_n_d_a_r (jeYa) (@jeyasundar244) reported

    Dear @ACTFibernet CEO, my internet has been down since last night. I raised a ticket this morning, and was assured it would be resolved by 4 to 7 PM today. Despite a follow-up call and multiple attempts, the issue persists for over 24 hours. Ticket id:SR11481054655294

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    Second 48-hour ACT Fibernet outage in less than 3 weeks. The same story again—repeated extensions of the resolution timeline,no response from customer support. Customers pay in advance for reliable service, not repeated disruptions and silence. @ACTFibernet #ACT @ACTFibernetHYD

  • Saikrishna0079
    Star antey rebel yera 👊😎 (@Saikrishna0079) reported

    Pathetic customer service @ACTFibernet

  • manishkundan01
    manish kundan (@manishkundan01) reported

    @ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService

  • CARahulSh
    Rahul Sharma (@CARahulSh) reported

    @ACTFibernet @FiberAct It's been over a week since I’ve been trying to register a complaint to cancel my subscription as I’m moving to a new location where ACT Fibernet is not available. I still have around 2 months left in my current plan. Kindly refund the proportionate amount along with my remaining cashback balance at the earliest. Requesting your urgent support. Account no: 110792994573

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