ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 57 |
| Chennai, TN | 27 |
| Chhindwāra, MP | 22 |
| Hyderabad, TG | 47 |
| Jaipur, RJ | 4 |
| Madurai, TN | 1 |
| New Delhi, NCT | 4 |
| Visakhapatnam, AP | 3 |
| Dehra Dūn, UT | 1 |
| Vijayawada, AP | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Delhi, NCT | 5 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| Coimbatore, TN | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Kiran Vanam (@vanam_kiran) reported@ACTFibernet Still the issue did not get resolved.Its been 12 days.
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Balasubramanian K (@bala_ksk) reported@ACTFibernet Third consecutive day of no internet. Customer service is giving false commitments on resolution time. My SR Number is SR10280317284284. Time to switch to a better provider? 😠 #ACTFibernet #ACTBroadband #PoorService
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M S (@MANISHs19284130) reported@ACTFibernet I raised my complaint around 6pm but you have the worst customer service as you never resolved the issue on the same day if reported after 4pm. I faced this issue in the past as well. Completely bullshit
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Sendil Gopal (@SendilGopal) reported@ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.
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Mr.Pikachu (@MrReeDood) reported@ACTFibernet Internet down for 3 days. Your team asked me to either allow a junction box in my flat or disconnect the connection — this is after I already paid ₹3850 for 3 months. Either restore service or refund the amount. Connection ID: 103731600402
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Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported@ACTFibernet Hi Team I didn't received any update from you, so dropping this last message to resolve the issue by today EOD else will plan to switch on jio or Airtel by tomorrow...Thank you for your attention @reliancejio @Airtel_Presence
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HAMZA EQUBAL (@EqubalHamza) reportedEveryone Please disconnect your connection with @ACTFibernet. They never help. If you trust @ACTFibernet, you could lose your job. I went through this myself after I disconnected my connection.
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Shyam Mamidi (@mamidi_shyam) reported@ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?
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Bunny (@TFIBUNNY) reported@ACTFibernet @ACTFibernet @ACTFibernetHYD Total 10 hrs Over busy not resolved not responding #poor service #act poor service
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revealing the area (@thorfinnn1111) reported@ACTFibernet In Lucknow , why engineers request us to not raise ticket and call them to get your issues sorted and when you call them without raising ticket they often take 24 hours to react. All needed to do a router config which hardly takes 10mins MAXIMUM
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S.Ahmad3099 (@ShahabuddinLko) reported@ACTFibernet Dear Team, My internet connection has not been working for the last 2 days. Due to this, I am facing a lot of inconvenience in my work and daily activities. Kindly check the issue and resolve it as soon as possible.
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Deepak Raghuraman (@creativedeepak) reported@ACTFibernet No internet for past two days. ETR not updated yet. Telling contradictory lame reasons but nothing happened to solve the issue. Looks like #act has lost it's value. Time to switch to @Airtel_Presence or @jio_fiber Shared complaint details in dm.
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R G Shubham (@RGShubham2712) reported@ACTFibernet Well it has just been over a week now and my internet is down again. @ACTFibernet just let people know you are not worth it and let them explore other vendors. Such a pathetic service and then these engineers don't take your call on time. I will be discontinuing this month.
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vegi.bharadwaj (@vegibharadwaj) reported@ACTFibernet Internet not working from yesterday. But no resolution yet and no response from anyone till now. Why do I need to pay for such a pathetic service Id: SR10780376694674
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akshath.k.r (@akshathkr) reported@ACTFibernet Again internet issue, this is happening every month atleast once and and this is the 2nd time in thisonth. I am tired raising the complaints everytime. I need the refund of what I have paid I prefer moving to other service provider. Worst services from ACT.
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