ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 59 |
| Chennai, TN | 30 |
| Hyderabad, TG | 17 |
| Mumbai, MH | 3 |
| Ludhiāna, PB | 2 |
| Pune, MH | 2 |
| New Delhi, NCT | 2 |
| Coimbatore, TN | 2 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prashant Chaudhary
(@Prashant170192) reported
3rd time in one month, and this time not even a week since it was resolved last. Pathetic. @ACTFibernet. Fix my Internet connection immediately or take your connection. I will switch to something else.
-
Rahul Soni
(@RahulSo81904140) reported
@ACTFibernet My internet is down for about 5 days nw, I hv been calling ur customer care and ur customer care representative are the worst ever, they disconnect the call, they put u on hold without ur consent and no help as yet.. still the internet.. worst services ever..
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Maninder SinghBhatia
(@ManinderSb1) reported
@ACTFibernetHYD @ACTFibernet 4 hours I was promised a call back from manager it’s been 15 hours I guess the manager is either dead or has resigned ?? I have sent you a DM last night when you asked me for details yet nothing has been prioritised! Cancel the dam connection !!
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Vijay Huple
(@vijay_huple) reported
from
Hyderabad, Telangana
@KarwaKomal @ACTFibernet @VijayGopal_ Worst customer service provider = Act fibre net service
-
Prashant Chaudhary
(@Prashant170192) reported
@ACTFibernet My work is stuck. I have never seen it return in 24 hours. Let us see this time.
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Anjali
(@Anjali99965714) reported
See the scam they @ACTFibernet is trying to do. Yesterday in an hour without resolution they closed the ticket and today they reopened again for partial return. ACT I need entire amount @nch14404 @jagograhakjago
-
Maninder SinghBhatia
(@ManinderSb1) reported
@ACTFibernet I was promised a call back within 4 hrs from a manager yesterday but that never happened! I was transferred by a representative and hung up on! Your CEO should know what the hell is going on. It’s more than 24 hours now I have msg from u that issue will get resolved by 4pm today.
-
Vaidhyanathan
(@svaidhya1979) reported
@ACTFibernet Still internet is not working, last two days we have using mobile data for online classes.
-
Deepak Raj
(@deepakrajput_1) reported
@ACTFibernet @ACTFibernetHYD @ActfiberC Has the Worst customer support sysmtem, I would not recommend anyone to get connection from them. Its been 4days since my wifi is down and been complaining since then. Nothing Happened. I m not able to login. My work is affected badly.
-
John Raj
(@JohnRaj48742798) reported
@ACTFibernet I have no Internet for the past 3 days, rude customer service, close my service ticket without resolution and when I call the executive they put on mute and leave. May I know what is happening? Are you going to compensate my salary for 3 days?
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SRINIVAS DHULIPALA
(@dsrinivasveena) reported
@ACTFibernet Reg compliant no. SR10162681588312 Bad service. No one attended yesterday’s complaint. Today again lodging fresh complaint which means yesterday’s ticket is closed without attend the issue I am losing lots of revenue because of your negligence. Will never renew
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Nikesh Chitlangya
(@nchitlangya) reported
@ACTFibernet @ACTFibernet yucks! Your team calls but says we cannot commit when issue will be resolved
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Somu Vadali
(@SomuVadali) reported
ACTFIBERNET is down for.more thba 24 hours in parts of Indiranagar and they closed the ticket at the 24hrs mark just to make the metrics look good. Shame on them. #ACTFIBER #ACTFIBERNET
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Sri Ram
(@rama_krishna_) reported
@ACTFibernet Issue resolved ..
-
Anjali
(@Anjali99965714) reported
@ACTFibernet I have a CCTV footage as well from my apartment when your technician collected router. I will not let you keep my hard earned with you without service. If you don't give entire amount in refund I have to raise a police case now @nch14404 @jagograhakjago