ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Bengaluru, KA | 59 |
Hyderabad, TG | 33 |
Chennai, TN | 21 |
Delhi, NCT | 7 |
Ludhiāna, PB | 2 |
Mumbai, MH | 2 |
Coimbatore, TN | 2 |
Lucknow, UP | 1 |
Noida, UP | 1 |
Dasarahalli, KA | 1 |
Mangalore, KA | 1 |
Mohali, PB | 1 |
New Delhi, NCT | 1 |
Siddipet, TG | 1 |
Guntur, AP | 1 |
Cochin, KL | 1 |
Madurai, TN | 1 |
Sirsi, KA | 1 |
Visakhapatnam, AP | 1 |
Hoskote, KA | 1 |
Allahābād, UP | 1 |
Yelahanka, KA | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Venkat Ram Reddy (@venkatrams) reported
@ACTFibernet Hi Team, is there any ongoing issue in Bharath Nagar Hyderabad 500018. Internet not working since this Morning. Please check. Act app not working to raise issue
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Bharatiya Mumookshu (@Bharati16371302) reported
@ACTFibernet Internet is down again . Last time you took days to repair
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JA (@101AFC) reported
@ACTFibernet There has been internet outrage for the past 3 days. have been complaining daily, still no response and no one has taken any steps for the problem. Account Number - 108522999038.
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shaswat (@shaswatraj) reported
@ACTFibernet What is the ETA till now it is not done .. such a ridiculous service…
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Sree (@sreealways4) reported
@ACTFibernet Prospect No. 102760774071: Paid ₹1979 on July 1 for 50 Mbps plan. Your rep Sandeep promised same-day connection over call, but no installation or response since! Multiple calls/messages ignored. Urgent resolution needed! #ACTFibernet #PoorService
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shyam (@smilingshyam4u) reported
@ACTFibernet It's almost 12 hours not even a single response from your team,service is so pathetic
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🌜𝕶𝖆𝖗𝖙𝖍𝖎𝕶🌛 (@Karthikgr83) reported
@ACTFibernet I got the call technician, no resolution is available and he's asking me to surrender this connection.
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shyam (@smilingshyam4u) reported
@ACTFibernet I raised a ticket SR10376090323625 today,etr crossed still issue not resolved,no one called,no one picked up the call what kind of support is this
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Shabeer (@mshabeer) reported
@ACTFibernet #WorstserviceActinternet #FakeActTicketStatus There's internet outage at my location and no response. 3-4 connection issues in last 40 days. Very pathetic. No response. Fake ticket status - shown as in progress even when nobody is working on it. Thinking JioFiber.
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R Sheshanth Reddy (@r_sheshanthr) reported
@ACTFibernet as mentioned u still didn't refund my money for box If a customer didn't pay the bill u will penalize them now u should taste your own medicine now. Even if I keep money in bank account I will get interest and I paid via credit card so they will charge me for not paying.
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It$mejnan (@IMejnan) reported
@ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 03-Jul(DD/MM) 16:00 to 19:30. Team ACT Is this what a quicker resolution extending one more day 🤨 @ACTFibernet @ACTFibernetHYD
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🌜𝕶𝖆𝖗𝖙𝖍𝖎𝕶🌛 (@Karthikgr83) reported
@ACTFibernet service request # SR10376064935744 No update and no resolution since last 2 days.
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Barnabas Amulraj (@BarnabasAmulraj) reported
Still no internet since morning. SR10376085867374- initial ETA of 3PM is now pushed to 9PM — and even that seems uncertain. Reliable service is not a luxury, it's a basic expectation. Hope @ACTFibernet treats this with the urgency it deserves. #BroadbandDown #DoBetter
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Noorul Islam K M (@noorul) reported
@ACTFibernet 24+ hours without internet after your promised shifting date. No updates, no callbacks, no accountability. Is this how you treat loyal customers? Please resolve SR10376053396574 immediately! #BadCustomerExperience
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SivananthSubramaniam (@ssiva1982) reported
@Airtel_Presence Raised request 11013610135 for issue with broadband, received call from engineer and promised a visit but no one has visited so far. Pathetic service, surely will move to @ACTFibernet once the advance payment is adjusted.