ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 72 |
| Bengaluru, KA | 99 |
| Chennai, TN | 80 |
| Chhindwāra, MP | 68 |
| Coimbatore, TN | 9 |
| Ahmedabad, GJ | 3 |
| Tanjore, TN | 1 |
| Salem, TN | 1 |
| Lucknow, UP | 2 |
| New Delhi, NCT | 3 |
| Bhubaneshwar, OR | 1 |
| Delhi, NCT | 6 |
| Kanpur, UP | 2 |
| East Delhi, DL | 1 |
| Ludhiāna, PB | 1 |
| Mumbai, MH | 3 |
| Kolkata, WB | 1 |
| Pune, MH | 1 |
| Vadodara, GJ | 1 |
| Visakhapatnam, AP | 2 |
| Jaipur, RJ | 1 |
| Warangal, TG | 1 |
| Osmanabad, MH | 1 |
| Erode, TN | 1 |
| Madurai, TN | 2 |
| Kallakkurichchi, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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🏴☠️Kaushik🏴☠️ (@peteragon) reported@ACTFibernet Ticket no: SR10381578339054 was created 7 hours, still work has not yet started, and I am suffering without any internet for past 7 hours! Please fix this asap!
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Gayatri Sekar (@294by10) reported@rrthakkar1411 @ACTFibernet Same here! And @ACTFibernet has this auto response set up (I got it too!) but no action or any actual response from a customer service team.
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sumanth (@sumanthcalling) reported@ACTFibernet Your chatbot is of no use. It's a mere ticket registering gateway. No way to connect to you other than that. I am a customer for 15 years. I just have to rethink about continuing with you.
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Prashanta Bala (@prasantaa07) reported@ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384
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karthik alagan (@karthikalagan) reported@ACTFibernet for a service they’re already paying for.
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Prerana (@003Prerana) reported@ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When will my wifi be fixed?
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karthik alagan (@karthikalagan) reported@ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.
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Ramjee Madina (@ramjee_rm) reported@ACTFibernet I don't need any resolution. I'm asking for the disconnection . How foolish people you are, even don't you understand what I am asking for? Or don't you even know how to read?
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Ajay Kumar S (@SoleilFils) reportedBeen couple of days since I took a new connection. @ACTFibernet is down for more than 24 hours!
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Máhesh (@TweetToMahesh) reportedThough of switching to @ACTFibernet on this Independence day.. Very Horrible Experience with Customer Support.. With offer they mentioned it will take 15 days for installation and ask not to choose offer and felt they thinking Customer are Slave and they all are King.. #Shame
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Jaimik Shah (@jaimikshahjj) reported@ACTFibernet Can't decide which is more poor, your services or customer service executive response? Which is faster internet or your service team for closing tickets.
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ismail baumran (@ismailbinomer) reported@ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp
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Haris (@hahmad71) reported@ACTFibernet @ACTFibernet i just get same response . If i dont get it done in next 1 hr i will ask for removal of my connection and move to a better service provider
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Prerana (@003Prerana) reported@ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When is my internet going to be fixed?
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sri vatsav (@SrivatsavGorthi) reportedYet another issue. WiFi stays in red whenever there is a power cut and when it comes back. Manually have to remove the power cables from both the routers and reconnect them to fix it. Terrible experience yet again. Can you fix anything?? @ACTFibernetHYD @ACTFibernet