ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 37 |
| Chennai, TN | 22 |
| Hyderabad, TG | 11 |
| Pune, MH | 3 |
| Coimbatore, TN | 2 |
| Erode, TN | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| New Delhi, NCT | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhishek Mandal
(@apocope) reported
@ACTFibernet Can you please focus on QoS rather than the marketing gimmicks? Since 2020 facing intermittent connectivity issue which is proving extremely unreliable. For every complaint there is SOP of changing channel. (1/2)
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Srikanth.Bodanapu
(@SrikanthBodanap) reported
@ACTFibernet Worst internet broadband ever, I have requested for the new connection since 5days No one has reached me, fed up with this service, my ticket number SR10163548974531 Due to the junction box this much delay. I have paid the money in prior. I am losing my work hours
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Rachit Raj
(@rachit_raj) reported
@ACTFibernet I disconnected my account last year, the account still had rs 2416 bcoz of 6 months advance payment. I have been trying to get a refund since months now. Can you please help me here?
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Sindhuja Reddy
(@sando2995) reported
Hey @ACTFibernet 2nd time this week I lost internet connectivity. Even after 30hrs of raising a complaint didn’t receive as much as a call back from the technical team. What kind of pathetic service is this.
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Bhuvana
(@BhuvanaSateesh) reported
@ACTFibernet This is WRT SR10263555705249, the ticket was closed without attending the issue or providing any resolution. 3 times ticket got closed immediately. Unprofessional behavior. Very #pathetic service.
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VIVEK YERRAMSETTI
(@Vivek_Y1) reported
@ACTFibernet Your ticket SR10263561222304 is tentatively expected to be resolved by 11/26 (MM/DD) between 09:00 to 13:00. Team ACT Issue is not resolved yet. Kindly work on this
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srudhi
(@srudhi97) reported
@ACTFibernet worse customer service i am facing with,Act fiber net .I din expect this from your team.. the technical team does not even call and ask,if Internet is working or not ,they simply close the ticket..
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Rajeev L M
(@RajeevLM) reported
@ACTFibernet Internet service is not yet restored. Kindly resolve on priority.
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Rumplestillskin
(@Indian1rst) reported
@ACTFibernet i got a new connect a week ago and since then i have not been getting connection. Can I please get someone to fix it or should i throw all the boxes away . 7 th time raising complain in last 7 days
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Abhishek Mandal
(@apocope) reported
@ACTFibernet You have increased speed but haven’t thought of replacing the routers to match that. Today when every other ISP providing compatible routers you cannot expect customer to buy new routers. Fix this asap else I am switching to Jio or Airtel. #poorservice #broadband
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Chaitanya Kiran
(@ChaitanyaKiran8) reported
@ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 11th consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???
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riaz.re
(@RIAZ04778608) reported
@ACTFibernet 1 hour rain again Internet not working Your ACT Fibernet Ticket no: SR10363567760704 , kindly restore
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Zubair Bayazeed
(@ZBayazeed) reported
@ACTFibernet *101517131836* Dear customer, your internet service is disrupted due to a technical issue. Our team will restore it by tomorrow 09:30AM. Regret the inconvenience. Team ACT From 3 days my internet problem not yet solve. Calling to customer service no response.
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Mohammed Nihaluddin B
(@NihaluddinB) reported
@ACTFibernet Worst service….. No Internet since morning. Help me ASAP
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Navneeth Chandar
(@NavneethCS) reported
Poor & unprofessional service by @ACTFibernet Chennai.I've filed the same complaint thrice & every time service engineer calls & says "I've closed the complain ticket today,but I'll fix it in 2 days. Pls don't reopen". And he never shows up to fix the issue!