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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 66
Chhindwāra, MP 57
Bengaluru, KA 96
Chennai, TN 42
Guntur, AP 1
Ludhiāna, PB 2
Vijayawada, AP 1
New Delhi, NCT 4
Mumbai, MH 3
Coimbatore, TN 7
Ahmedabad, GJ 3
Tanjore, TN 1
Salem, TN 1
Lucknow, UP 2
Bhubaneshwar, OR 1
Delhi, NCT 5
Kanpur, UP 1
East Delhi, DL 1
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 2
Jaipur, RJ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • hahmad71
    Haris (@hahmad71) reported

    Hi @ACTFibernet raised a shifting request its been 3 days and i only got call once and after that i can not track no support from customer care . SR10281594328104 Its always you just wait for few hours. My work is affected heavily and there is ZERO accountability. Disconnecting

  • alpha069425
    ஆல்ஃபா (@alpha069425) reported

    @RevanTalks @ACTFibernet @ticfiber if ticfiber service is not available in your area check with skylink ****. skylink also a reliable operator.

  • AnilKumarKacham
    anil kumar kacham (@AnilKumarKacham) reported

    @ACTFibernetHYD @ACTFibernet @sanjeevareddynagar Act is not working since 2 days

  • SSirugamani
    S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported

    @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

  • evabuilds
    eva (@evabuilds) reported

    unfortunately I paid for 6 month plan😭 I hope big twt acc can repost/comment on this tagging @ACTFibernet , would help a lot tbh

  • ANMOLREY619
    ANMOL LAKHMANI (@ANMOLREY619) reported

    @ACTFibernet I have a wifi connection in my house of your company and have raised complaint regarding internet issue from aost 30 hours still nothing is resolved and the way technician is talking to us is damn rude.. I have wfh and I might lose my payday just coz of it.. Pls look

  • ManishAggarwa11
    Manish Aggarwal (@ManishAggarwa11) reported

    @ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid

  • sumanpsk
    Suman Kumar (@sumanpsk) reported

    @ACTFibernet There is no Internet since 5 PM yesterday and there is no resolution till now. Your CC is asking me to wait till the ETR and not even allowing me to escalate. I am firm on not allowing your team to enter my premises to fix the Junction box now.

  • vansh_bajaj11
    Vansh (@vansh_bajaj11) reported

    @ACTFibernet no Internet since the last 21 hours no update provided by the team ticket is open or no action is being taken did not receive any call from the company worst service ever will never ever recommend ACT to anyone

  • DatsAbk
    Abhishek Kothari (@DatsAbk) reported

    @ACTFibernet Patience has a limit. Slow internet since 4 days now. The internet comes and goes. They keep saying they are replacing cable! But why should a consumer who has paid for it suffer?? Provide a compensation more than just downtime if you want the customer to stick to this

  • shreesen69
    shree sen (@shreesen69) reported

    @ACTFibernet This has happened again in such a short time. Whats the reason? I had to opt for another service provider’s service to continue my work.

  • hahmad71
    Haris (@hahmad71) reported

    @ACTFibernet @ACTFibernet i just get same response . If i dont get it done in next 1 hr i will ask for removal of my connection and move to a better service provider

  • dabaravayan
    raaj (@dabaravayan) reported

    @RevanTalks @ACTFibernet Using jio 399+tax 30 mbps and act 575+tax 75 mbps plan no issues in both but if there's a downtime of more than 2 days act will add 2 days extra in our existing plan nothing of such sorts in jio

  • akilankg
    AK (@akilankg) reported

    @ACTFibernet @ACTFibernet extended again. 3rd day! You guys can’t even fix the problems within the city limits?

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet It's better to leave ACT, pathetic service and poor resolution standard, uneducated and liar sales team

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