ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 70
Chennai, TN 37
Hyderabad, TG 32
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • bhanu123951 Bhanu Prakash (@bhanu123951) reported

    @ACTFibernet Please don't mention Same thing repeatedly. If it going to happen once again next time within Short time I will surely Shift to another vendor By disconnecting Service with ACT..I WANT PERMANENT FIX...3 times in a week Network Disruption not at all acceptable..

  • fanofnone Nishevitha (@fanofnone) reported

    @ACTFibernet 2 weeks ago we were without internet for 2 days because your team failed to shift the junction box from a discontinued customer. Now we've been without internet for 4 hours, with a 24-hour ETA for restoration. This, during WFH. What ****** service is this?

  • purushoth023 purushoth (@purushoth023) reported

    @JioCare Same answer as @ACTFibernet no problem. These are your standards. It cannot be helped. I had high hopes. But only DISAPPOINTMENT with thele fiber companies.

  • vikismash Vicky (@vikismash) reported

    @ACTFibernet @ACTFibernet why do the ticket raised by me was closed without even resolving the issue and not even got a single call from the service once after reopening.. fed up with your service.. better pls disconnect my connection… worst ever customer service.

  • Im_Heimdall विचिलित जीव (@Im_Heimdall) reported

    @ACTFibernet facing issue with my internet connection and I'm told that it will take 3 days. That's way too much

  • funcasm15 funcastic (@funcasm15) reported

    @ACTFibernet Till now the internet is not fixed. it has been almost 1 week. Each time i call support, they tell 24 hr resolution everyday but no resolution was done. The technician is dodging the calls and lying to us saying he will come in 1 hour every time i call. Please resolve ASAP.

  • thepetitedamsel Sulo L. (@thepetitedamsel) reported

    @ACTFibernet please help resolve SR10263505230984 urgently. Internet has been down since 3pm. Work from home is interrupted!

  • mani17081996 mani (@mani17081996) reported

    @ACTFibernet Sry to say. I am going to cancel my service. Getting too delay just for changing plan. This is worst. For plan change they are taking more than 3 days.

  • ChaitanyaKiran8 Chaitanya Kiran (@ChaitanyaKiran8) reported

    @ACTFibernet I have been contacting the ACT team through mail since a couple of weeks. I tried reaching out on twitter chat for a couple of days. This is the 3rd consecutive day I'm posting my issue in public. When will the issue be resolved? When will I get JUSTICE???

  • krishnadevale Krishna Devale (@krishnadevale) reported

    @ACTFibernet @ACTFibernet Thanks for processing the refund finally. I have received the amount. It could happen only from social media, customer care number is still pathetic and sales team owns nothing on customer journey. I appreciate the retention and social media team. Thanks.

  • aaryandabra01 Aaryan Dabra (@aaryandabra01) reported

    @ACTFibernet No changes. Speed still insanely slow, frequent disconnects. Very very bad experience, not worth the money paid at all.

  • ReportingRam Ram (@ReportingRam) reported

    @ACTFibernet @ACTFibernetHYD I am in 6 months billing cycle. I paid my bill on Jul 2021 but connection disconnected in Nov 21 before 6 months. I raised multiple complaint every time they say will arrange call back from billing dept but i never got call from them.

  • ghoshalarup Arup (@ghoshalarup) reported

    @amitKP05 @ACTFibernet Hello @amitKP05 Dont go with it as they never provide the speed as per promised.Moreover there is a huge down time because of their support.

  • srikrishna396 Social Krish (@srikrishna396) reported

    @ACTFibernet Worst customer service with all false communication. Totally disappointed with the service in 1st month itself.

  • purushoth023 purushoth (@purushoth023) reported

    @ACTFibernet WORST at it its best network.None of your support person bothered to resolve the ticket. My ticket is open for 7 days. They told me to cancel the connection because they wont serve. VERY WORST SERVICE. @JioCare @airtelindia please come to our area. We will purchase.

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