ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 36 |
| Chennai, TN | 23 |
| Hyderabad, TG | 11 |
| Pune, MH | 3 |
| Erode, TN | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| New Delhi, NCT | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Coimbatore, TN | 1 |
| Jaipur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ankit Saraf
(@Ankitsaraf26) reported
@ACTFibernet ACT employees only work when we take new connection, after that no after sale service..new connection can be activated in one day..and shifting of old connection will take more than a week what an irony. . Account Number is 102356756475 Ticket No:SR10261780502612
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Shruthi Mohan
(@mshruthi0402) reported
@ACTFibernet Hello! The wifi at our house has not been working since Sunday evening. I filed a complaint on Monday morning and there has been no response since then.Along with me three other people of my street have the same issue. I hope you resolve the problem asap.
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Naveen Mudle
(@NaveenMudle) reported
@ACTFibernet hey, I wanted my internet services to be out on hold, which was done last week. But I still got a bill this month. Your customer service is non-existent #actfibernet
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Saddam Hussain
(@Saddam2306) reported
@ACTFibernet I don't think you would do that. Because it happened same to me last month and you didn't call me. I can give you a very poor rating and never refer anybody.
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shrinath s Singanamalli
(@shrinath16) reported
@ACTFibernet Need urgent response for SR10261534725425. It's been a week and not recieved even a single call for this request. Due to the delay, have faced lot of issues in my work. Kindly need your action by today
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Prithvi krishna
(@prithvikrish) reported
Monthly 3 to 4 days Wifi doesn't work at all and yu want me to pay full bill every month....Worst ever @ACTFibernet 😡😡😡🎂
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Sheetal Sharma
(@Sheetaldnet) reported
@ACTFibernet @ACTFibernetHYD Pathetic service. I paid for new connection 6m on Friday, 27aug. Till date no connection. Customer svc gives 24 hr ETA everyday. Escalation team starts work at 11:30am and appt is to be booked for them to call back. Salesman never picks calls.
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Mohit Jha
(@mohitkjha) reported
@ACTFibernet You guys are really bad. I had disconnected my services in Feb 2021 (had done advance payments till June2021 and returned the router). I am still getting bills every month and tonnes of mails, sms and calls. Please stop this!
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KillSin19
(@duSKy189) reported
@ACTFibernet Repeating again - All say it with me! Worst connection ACT Broadband and to top it all worst service ever. Con is dropping continuously and technician advises the issue is with our router which is working all fine when tested with other con. Pathetic knowledge of SP.
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rockers500
(@rockers500) reported
@ACTFibernet @ACTFibernet Liers you people are , charging extra,no stable speed booked an order for 75 mbps are they are delivering 25 mbps cheaters and no backup In case of power off, rude customer service when I called in to report customer service agent hung up on me.
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🇵🇸 پربھا 🚜 🏳️🌈
(@deepsealioness) reported
@ACTFibernet internet is not working , kindly check
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Harish Navuluru
(@harishnavuluru) reported
@ACTFibernet what's happening with your service in Hyderabad? Internet is down since morning, when we raise a ticket we are told it will be resolved in 24 hrs. With everybody in WFH mode, you think this is acceptable? Complaint SR10161765985582 or should we move to @airtelbroad?
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Shruthi Mohan
(@mshruthi0402) reported
@ACTFibernet Hello sir /ma'am The wifi is not working at our home since four days I have filed a complaint exactly four days ago and nobody shown up until now. The same problem is with three other people from our street. I hope you look into this problem as soon as possible.
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Harish Sunder
(@hari_sunder22) reported
@ACTFibernet Why don't you guys invest money in getting better field technicians rather than advertising? SR10261713857232 - This is just one of the request IDs. However, I guess I've raised numerous complaints to have my issue resolve. I've been experience Connected-
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Naveen Mudle
(@NaveenMudle) reported
@ACTFibernet hey, I wanted my internet services to be put on hold, which was done last week. But I still got a bill this month. Your customer service is non-existent #actfibernet
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