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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Pathanāmthitta, KL 1
Bengaluru, KA 94
Chhindwāra, MP 48
Hyderabad, TG 70
Chennai, TN 29
Visakhapatnam, AP 4
Jodhpur, RJ 1
New Delhi, NCT 6
Mumbai, MH 2
Coimbatore, TN 5
Ahmedabad, GJ 3
Vijayawada, AP 2
Jaipur, RJ 3
Delhi, NCT 5
Madurai, TN 1
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • anooj94
    hopeless.doc (@anooj94) reported

    @ACTFibernet But again, the only resolution is paying additional for a data cable to connect the 2 routers. If you are offering such a mesh network, why is it not mentioned on the website nor explained by your salesperson before finalising the purchase?

  • Marwan_Atamimi
    Marwan (@Marwan_Atamimi) reported

    @ACTFibernet If you cannot provide the service why don't you cancel and refund my amount ?

  • singhrohit513
    Rohit Singh (@singhrohit513) reported

    @ACTFibernet - SR11080684931534 .. Internet is down for 12 hrs now. The engineers claim that it was supposed to be active yesterday 10 PM. How much time you guys need, and is there any human I can connect with??

  • EkanAnekan
    मार्गबन्धु श्रीधर: (@EkanAnekan) reported

    @ACTFibernet I have been following up with ACT on an open case SR10380613665854.Have sent details & my location map in DM.ACT Engineer spoke promising to reconnect but it was not done despite repeated follow up.I have GX installation & have NO dues.Need HELP/connection URGENTLY.

  • meeru123
    Meer (@meeru123) reported

    @Airtel_Presence Sure. Since @ACTFibernet doesn't solve issues.

  • honestconsumer7
    Bharat Agarwal (@honestconsumer7) reported

    @ACTFibernet there was no follow up since morning, earlier when i had @airtelindia broadband they used to resolve issues within an hour.

  • BoruahNamrata
    Namrata Boruah (@BoruahNamrata) reported

    Hello @ACTFibernet my ticket ID SR11080668119484, my Internet is not working since yesterday and no official is picking up my calls, pathetic customer service. Kindly look into this.

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet" prospect no 102805861484

  • c_ALAM_ity
    Alam (@c_ALAM_ity) reported

    @ACTFibernet Hi Can someone from customer care please contact me? The installation is done but my bill payment shows pending

  • Frxtrot007
    Sumit kumar (@Frxtrot007) reported

    @ACTFibernet this is the worst internet provider. Absolute waste and pathetic. 12 hours since I registered a ticket as my internet wasn't working. TAT was 7:30 pm still not resolved. No way I can contact customer care now. Definitely won't renew this ****** connection again.

  • ajjukumarcse
    ajay kumar (@ajjukumarcse) reported

    2/2 After the technician reset the connection, the existing Wi-Fi password stopped working and nobody informed us. No update, no communication, and still no reliable internet. Customers depend on your service for workthis level of support is unacceptable. #ACTFibernet #CustomerS

  • raghuv_here
    Raghav (@raghuv_here) reported

    @ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?

  • NikhilC12125226
    Nikhilll (@NikhilC12125226) reported

    @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

  • saffronisgood
    Kannan (@saffronisgood) reported

    @ACTFibernet Tried contacting your customer service local office on mobile no provided on your website. No answer to calls or messages. On a working day,without access to Internet,it’s difficult. I expect an responsive answer.

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    You say that you are the best ICP? are you kidding me? I spent the last 2 hours trying to be able to get in touch with your customer care. But still not able to, that's best ICP FOR YOU! @ACTFibernet

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