ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chennai, TN | 76 |
| Mumbai, MH | 4 |
| Chhindwāra, MP | 79 |
| Hyderabad, TG | 88 |
| Delhi, NCT | 7 |
| Bengaluru, KA | 135 |
| New Delhi, NCT | 5 |
| Kolkata, WB | 1 |
| Pune, MH | 1 |
| Vadodara, GJ | 1 |
| Visakhapatnam, AP | 5 |
| Coimbatore, TN | 9 |
| Jaipur, RJ | 4 |
| Warangal, TG | 1 |
| Osmanabad, MH | 1 |
| Erode, TN | 1 |
| Madurai, TN | 3 |
| Kallakkurichchi, TN | 1 |
| Kanpur, UP | 1 |
| Trichūr, KL | 1 |
| Ahmedabad, GJ | 2 |
| Pathanāmthitta, KL | 1 |
| Jodhpur, RJ | 1 |
| Vijayawada, AP | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Vinay Verma (@vinay8493) reported@ACTFibernet What kind of **** response you guys give to customers, why dont you refund the amount ? i ll get some other provider, there are a lot many who knows how to handle customer well rather than harrassing them.
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shasha (@blackandwitty) reported@ACTFibernet Shut upppp okayyyyyy, set the connection or give back our money. I'm filing an online complaint on you
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Samiullah Shaik (@samiullah_shaik) reported@ACTFibernet @ACTFibernetHYD 101810485949 new connection till now mesh router not given. . If your unable to provide refund my amount mutiple tickets created now solution taken money
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Lucky Sharma (@zzlucky158) reported@ACTFibernet Please work on your services. I'm facing internet issues every other week. And, Most frustrating part, why there are so frequent issues and why It's taking more than a day to fix it. Location: Govindpuri, Delhi - 110019
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Hanu Rao (@HanuRaoG) reported@ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼
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Manish (@mbihani0710) reported@ACTFibernet you talk to me late night just to take money by giving false 200% promise of immediate wifi installation. Post that even you stop attending call. Is this the kind of support and promise at which u operate
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Harshit Bhadoria (@harshit_2816) reportedI’m facing repeated internet outages with ACT Fibernet. Despite charging a premium, the issue keeps recurring, especially on weekends. The only response I receive is an ETR, leaving me without internet for hours. Please investigate and resolve this permanently @ACTFibernet
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rajendra rathod (@rajendrarathod6) reported@ACTFibernet It’s been more than 10 hours I don’t have internet. Fix it on high priority
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Varun Kumar (@varunkumar3000) reportedNo internet for 2 days & multiple tickets ignored. The promised resolution time has passed, which is completely unacceptable since my entire work is online. This is 4 times in last few months, If this isn't resolved in the next 2 hours, I’m switching to an alternative provider. DM me to get my ticket details. @ACTFibernetHYD @ACTFibernet
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Racing Veteran (@RacingVeteran01) reported@ACTFibernet you guys have the audacity to write that my account is prone to late payments. Show me one payment that was late in the last 6 years. This shows your arrogance. When i write back you guys tell me that you are sending reminder for payment even without understanding the issue. Not a single working customer care number. What kind of services are you clowns running. If i don’t receive a proper response or apology, i will be forced to move out and also influence 30 other connections in my flat to move out of ACT. Get ready
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Prabhu Sreenivasan (@1979Prabs) reported@ACTFibernet The problem is not your resolution timeline ! It’s pathetic behaviour of your service engineer and relationship person - they don’t have the courtesy to call or answer
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charan adabala (@charanadabala) reported@ACTFibernet I am not talking for this day, we are facing request disconnects, what is the permanent resolution to avoid frequent disconnects
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Sanjay (@sanjayvd_) reported@ACTFibernet just received a message saying about a possible outage between 2am and 5am on 12 July, if that happens I swear I'm switching to another internet provider.
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Fringe Element (@OfficeOfSA) reported@ACTFibernet @VFSGlobal Highly unreliable service, don’t get if you are working from home. They take 2-3 days to fix something which others do in an hour.
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Dhurjati somasekhar (@somudhurjati) reported@ACTFibernet : I Have raised multiple requests for sudden internet issues at home, Engineer visiting the site and resolving temporarily and closing the request.
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