ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 60 |
| Chennai, TN | 31 |
| Hyderabad, TG | 16 |
| Coimbatore, TN | 5 |
| Mumbai, MH | 3 |
| New Delhi, NCT | 3 |
| Ludhiāna, PB | 2 |
| Pune, MH | 2 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
-
FOUR
(@___four_) reported
@ACTFibernet @ACTFibernet This is my second tweet regarding this issue SR10167056218336 as I cannot raise a ticket to shift my connection please solve this issue ACT
-
Rahul
(@IamRahul__) reported
@ACTFibernet **** service, closed the complaints without a call. And also suspended the connection.
-
Wenty
(@vela1982) reported
@ACTFibernet - Not able to pay your bill using credit or debut card (trying from outside India). Only option is to use Amazon Pay. Have never seen such a crap service. My service got suspended even though paid using Bill pay
-
MåñïgåñÐåñ §µßråmåñï
(@mani11101992) reported
@ACTFibernet U put a tag leading internet provider in India but I guess u need to change it by the way of customer experience u r giving. Customer support team assures me multiple times that my account will be active and not get disconnected until my validity period but suddenly
-
FOUR
(@___four_) reported
@ACTFibernet Till now the issue has not been resolved please do it ASAP SR10167088142336
-
Muthukumaran
(@Muthuku60554998) reported
@ACTFibernet is not able to complete a shifting request, very poor service, i have already prepaid for 12 months, on top of it they charge around ₹359 for shifting,i raised the request on 06 Feb, still I am left with no internet connection.I strongly not recommend @ACTFibernet
-
Tushar U
(@tusharu14) reported
New complaint No.: SR10267075737574 Kindly note that it's been 2 days since I am facing the issue. @ACTFibernet , Please resolve the issue at the earliest.
-
Prashant Gajendra
(@pkgajendra) reported
Dear @ACTFibernet I haven’t received bill for the month JAN and FEB yet. Raised complaint(SR10267030212167) for that, but got automatically closed without resolution. Please explain.
-
Muthukumaran
(@Muthuku60554998) reported
@ACTFibernet is not trustworthy, we pay them the subscription for the entire year upfront, but when we had to relocate to a different address, they never bother to reconnect the service in new address. Better go for some other vendor, I don't recommend @ACTFibernet. Very poor ser
-
Dr Unstoppable
(@RecoverySamsung) reported
@serish @ACTFibernet Faced similar issues with HORRIBLE customer service by ACT. Bunch of stealers they are. Went to office with 5 friends argued showed proof of internet not used for 10 days and took refund only then left office. Never again will i use Piss #ACT #Fibernet . Thu 🤮
-
sukrutha
(@snsukrutha) reported
@ACTFibernet @ACTFibernet @ACTBangalore haven't received any updates nor a single call from your billing team, as communicated early, You guys disconnected due to ur serviceability issue saying for non service days the amount will be refunded based on prorated basis, now not even responding.
-
GUNJIVAMSHIKRISHNA
(@GUNJIVAMSHIKRI1) reported
@ACTFibernet agin date changed Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 17-Feb(DD/MM) 07:30 to 09:00AM. Team ACT 😒😡😡😡 Since 15th Feb😡😡😡
-
Syed Ameer
(@ThatAmeerGuy) reported
@ACTFibernet is THE WORST broadband operator. I paid for 6 months in advance and now their stupid system shows that there is a due of ₹999 and suspended my account just within 3 weeks of getting a new connection. I did not accept such a scam from a well known company.
-
Chennupati Uday Bhanu
(@ChennupatiUday) reported
@ACTFibernet Just got a message from @ACTFibernet #WFH Your ticket SR10167085222645 is tentatively expected to be resolved by 17-Feb (DD/MM) between 16:00 to 19:30. Team ACT Almost from 2010 using Act and never had this much downtime if we had also we would have been informed earlier only
-
86amruth🍥
(@amruth_86) reported
@ACTFibernet complaint number SR10267086453734, 6 hours over raised complaint still no resoluation ..this is the second time in this month