ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 85
Chennai, TN 35
Hyderabad, TG 25
Coimbatore, TN 4
New Delhi, NCT 3
Mumbai, MH 3
Lucknow, UP 2
Raipur, CT 1
Ludhiāna, PB 1
Delhi, NCT 1
Kolhāpur, MH 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • buzz267buzz buzz (@buzz267buzz) reported

    @ACTFibernet @mjaswanth911 @ACTFibernet You don't have a Madurai gateway so the data is routed through Chennai servers. My previous ISP pings are less than 10ms to Chennai while in ACT it's over 30ms? I've paid for long term and my usage is ruined because of choosing your network. Fix or refund my money!

  • imran_iiit Imran (@imran_iiit) reported

    @ACTFibernet Have you stopped support in Hyderabad? Nobody is responding to SR10165660864394 and my internet is down from the past 2 days. There is no option of downgrading the plan from your app as well and your customer service doesn't respond. Customers beware!

  • Abhi41922530 Abhi (@Abhi41922530) reported

    @ACTFibernet @ACTFibernetHYD 4 hrs no internet since morning. Still no resolution. No call frm engineer. U joking after taking full money frm customer? SR10165673972874

  • satyagreat Jeet Biswal (@satyagreat) reported

    @ACTFibernet why ACT technician are all worried about to close the ticket as soon as possible even when the problem is not fixed. I have been complaining about an issue with my broadband from a long time.. nothing is fixed so far

  • VenuRed20124742 Venu Reddy (@VenuRed20124742) reported

    @ACTFibernet R u guys sure u r #1 ISPs. I guess not, it is taking more than 29 hours to solve an issue. May I know your issue resolving time policy?

  • i_am_amit_kumar Amit Kumar (@i_am_amit_kumar) reported

    Day by day @ACTFibernet is providing the worst service in Hyderabad. I have logged a complaint on Friday but still unattended and no information about the complainant registered. Every month at least once the problem occurs.

  • js_srinivas js srinivas (@js_srinivas) reported

    @ACTFibernet When you will get in touch? If issue happens rarely its acceptable but if its happening like 4 times in a month? Your technical team can’t find a permanent solution to this? How can we reliable in your service while working from home?

  • Abhi41922530 Abhi (@Abhi41922530) reported

    @ACTFibernet @ACTFibernetHYD 9 hrs have passed no internet since morning. Still no resolution. No call frm engineer. U joking after taking full money frm customer? SR10165673972874

  • neonspitz123 Buzz (@neonspitz123) reported

    @ACTFibernet fix ping in Madurai - Chennai gateway Getting 30ms instead of 10ms You're just ignoring all the complaints. Give me an estimated time when it will be fixed.

  • buzz267buzz buzz (@buzz267buzz) reported

    @ACTFibernet @chanz707 I'll keep tweeting about the Madurai latency issue until you give me a solution. You're just ignoring my complaints so let others know too.

  • buzz267buzz buzz (@buzz267buzz) reported

    @ACTFibernet @Chetan90254241 I'll keep tweeting about the Madurai latency issue until you give me a solution. You're just ignoring my complaints so let others know too.

  • SushanthSingh17 Sushanth Singh (@SushanthSingh17) reported

    @ACTFibernet Iam having a very bad experience from past 2 months . Every week there is connection lost and take 2 days to get it fixed and again on the next week getting the issue . There are no leads no supervisiors who we can talk to regarding the issue . No net as of now .

  • VenuRed20124742 Venu Reddy (@VenuRed20124742) reported

    @ACTFibernet i didn't just pay for week days i guess. It's not acceptable to repeat the same issue every weekend. Check SR10165669751604 and the previous ticket. Ohh god your customer care no more care's about customer.

  • Himansh50609554 Himanshu (@Himansh50609554) reported

    @ACTFibernet Hlo sir i am himanshu. My act id is :-110654204833 i purchase 150 mbps speed (6+1) plan on 20 july. I pay whole amount of Rs 5657 but today my act connection is deactivated why??? If u want i will send screen shots of payments... Plz help

  • withkvreddy Kambham Venkateswarlu (@withkvreddy) reported

    @ACTFibernet We have very bad experience with ACT in nellore. Weeky twice internet connectivity problem and asking 48h time to resolve. Then when can we use the internet? Only we should pay money but don't expect service? Is this moto of ACT? Ticket number is SR10465673851164

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