ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 64
Chennai, TN 36
Hyderabad, TG 36
Sūrat, GJ 5
Lucknow, UP 4
Ahmedabad, GJ 2
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mumbai, MH 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1
Kawardha, CT 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • urscherukuri Jagadeesh Cherukuri (@urscherukuri) reported

    I requested for downgrade of my plan from 6 month term plan to monthly plan as I was shifting to a new place after a month. The service request is open for more than 72 hours. When it was upgrade, it took only 5 minutes. #terrible #worstcustomercare @ACTFibernet @ACTFibernetHYD

  • jessedan236 Jesse Daniel Antony (@jessedan236) reported

    @ACTFibernet ?? Your customer care team said they will call me back yesterday.

  • HNayyar92 Harshit Nayyar (@HNayyar92) reported

    @ACTFibernet Registered contact number-9716075958 Please contact on 9711165958 to attend this issue. City- New Delhi. Pleaee get this resolved ASAP

  • suraj99 suraj agrawal (@suraj99) reported

    @ACTFibernet pathetic service . Waste of money. No commitment towards customer. Useless customer care

  • tinucherian Tinu Cherian Abraham (@tinucherian) reported

    @srivathsa_kn @RumanaNazarali @ACTFibernet yeah. I moved to Airtel, because Customer service is more prompt..

  • NirmalRajendran Nirmal (@NirmalRajendran) reported

    @ACTFibernet I have applied for new connection and waiting for more than week to get a new connection . But I didn’t get proper response from customer care, site engineers and their team leads. Worst experience.. # SR10354634428566

  • tinucherian Tinu Cherian Abraham (@tinucherian) reported

    @RaviKapoor @ACTFibernet I was using since 2014 or 15. It used to be good back then. Last many years - service is bad. They kept 'upgrading' the speed plan but no difference it made. Even when it say 300Mbps, I was getting max 100 mbps on direct line.

  • PalashEsportsIN Palash “RebeL” Bhattacharyya (@PalashEsportsIN) reported from PETROL BUNK ORR, State of Karnataka

    @ACTFibernet if you feel that you cannot resolve this, then cancel my connection and refund the money. Still I don’t have Internet connection, how we will do work from home. What is going on. #BangaloreACTFibrenet #HSRLayout

  • RumanaNazarali Rumana (@RumanaNazarali) reported

    @tinucherian @ACTFibernet Please tell me what are u using now. ACT has become pathetic.. I'm with them since the inception and speed toh don't ask.. I downgraded my plan because it didn't make sense as they blamed my router for not allowing speed.. and slow is snail slow speed and it's pathetic

  • vijethx Vijeth Revankar (@vijethx) reported

    @tinucherian @ACTFibernet I live in a T3 city (in Uttara Kannada) where BSNL is the only Broadband/Fibre ISP. Never faced any issues with them. All my minor issues (which occur rarely) gets solved with a phone call.

  • HNayyar92 Harshit Nayyar (@HNayyar92) reported

    Never install @ACTFibernet Engineers don’t show up, tickets are not responded, no revert on mails. Horrendous experience!

  • yuviraj21 yuvraj (@yuviraj21) reported

    @tinucherian @ACTFibernet I had worse experience with act and Service is horrible. They need to work on it!

  • manjuachar95 manjuachar (@manjuachar95) reported

    @ACTFibernet U disgusting ****? Wtf is the meaning of priority? Its been more than a week and not a single **** has called me regarding the issue! What kinda **** service u guys are providing!! @ACTFibernet

  • Saksham76699156 Saksham Bhatia (@Saksham76699156) reported

    @ACTFibernet my wifi has not been working since about 4 days. And the company technicians have been postponing their guarantees to fix it. Nearest ISP is Janakpuri. I don't know how much more time I will have to postpone my meetings.

  • Raja_Sw Raja راجہ - awaaz do, hum ek hain (@Raja_Sw) reported

    @tinucherian @RaviKapoor @ACTFibernet Yes, service has become horrible. I wanted to get out of it last year, but didn't know how to. So I just paid up, and continued. But it has gone from bad to worse. I don't even know the procedure to cancel the contract. Didn't find an online option.

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