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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 70
Hyderabad, TG 76
Coimbatore, TN 9
Tanjore, TN 1
Bengaluru, KA 103
Salem, TN 1
Chennai, TN 78
Lucknow, UP 2
New Delhi, NCT 3
Bhubaneshwar, OR 1
Delhi, NCT 6
Kanpur, UP 2
Ahmedabad, GJ 2
East Delhi, DL 1
Ludhiāna, PB 1
Mumbai, MH 3
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 3
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Trichūr, KL 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet you guys have such a worst customer support team who deliberately stops new customers.

  • MahezwaranR
    Maheshwaran R (@MahezwaranR) reported

    @ACTFibernet , Such a pathetic customer care and there is no proper response from the team even after multiple attempts. Simply you are dragging the customer with wrong information and it's frustrating to see it. Cust #: 103730651584. Netflix been upgraded from my account with my

  • EshwarAyan786
    Eshwar Arya🇮🇳 (@EshwarAyan786) reported

    @ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice

  • R3N3g4d300
    Bibin Bharath (@R3N3g4d300) reported

    @ACTFibernet second day and no resolution yet.

  • Finprofz
    FinProfz (@Finprofz) reported

    @ACTFibernet internet down since morning.

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet How many years you want to resolve this? Let me raise a public grievance with reference to the may old complaint.

  • PreetiLata4
    Preeti Singh (@PreetiLata4) reported

    @rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off

  • karthic74
    karthicmaniyan (@karthic74) reported

    @ACTFibernet Ticket id : SR10381337998014 . No updates , no replies . For 1 week the service is down . Can’t you interact with customers or update them . Your chatbot gives the same reply . Shame on you guys

  • svn_prasad
    SVN Prasad (@svn_prasad) reported

    @ACTFibernet I already replied to ur team last wk abot the clarification hw the bill is calculated as I got some difference with the prorated calculation. Also req u check d email thread properly as I did mentioned already to disconnect the service. Plz chk and revert to that email thread

  • kirankumargoli
    Kiran Goli (@kirankumargoli) reported

    Hello @ACTFibernetHYD @ACTFibernet , why nobody is answering the customer care number? 18001022846. The following nunber does not exist. +91 9945999459.

  • tangelea
    veerarock (@tangelea) reported

    @ACTFibernet @FiberAct Worst support experience. Reported the issue yesterday at 5 PM, but still no response. Technician Sravan(8712606419) disconnected my call and isn’t answering. Support team keeps giving scripted replies instead of resolving the issue. Unacceptable service.

  • benabraham2
    ben abraham (@benabraham2) reported

    @ACTFibernet since the day I have got act I have logged complaint multiple every now and then it stops working

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    The biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you

  • singhtal92
    Tal (@singhtal92) reported

    @ACTFibernet @ACTFibernet i have logged a formal complaint with National consumer helpline. The Grievance no is 9881413. Good luck explaining your failure to the government.

  • CH24393
    Charan Chinthapalli (@CH24393) reported

    @ACTFibernet It's literally come to a point where my current plan has ended and I wanted to shift to a mesh plan and I need to wait for the router delivery before I can pay. They will not even take money in the app, and now I've got no internet service.

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