ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 34 |
| Delhi, NCT | 1 |
| Chhindwāra, MP | 3 |
| Chennai, TN | 18 |
| Visakhapatnam, AP | 2 |
| Hyderabad, TG | 15 |
| Coimbatore, TN | 3 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 1 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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user636811 (@user21098) reported@ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank
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dinkar Singh (@dinkarsinghh) reported@ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad
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Suhail Manzoor (@OyeImSuhail) reported@ACTFibernet Ticket was closed without any response or resolution
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Kausthubh Kayur Balaram (@kbkausthubh) reported@ACTFibernet there is no prior notice that the network will be down or anything even if they get a notice from the municipality that they are cutting down the tree which could cause network outages Is it that hard to just notify us?
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AS (@AnirbanSarangi) reported@airtelindia Really appreciate your efforts to give a right coverage but somehow your team is incapable of giving resolution or better service. Switched from @ACTFibernet after five years, of testing your services. But it was my mistake.
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Jupiter_Savior (@Jupiter_god_) reportedIf @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.
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Vivek (@Vivek9433554001) reported@ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).
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Shubham Hudda (@ImHudda) reported@Airtel_Presence Too late, I already got the @ACTFibernet installed the same day, crazy service by them - you do not care about your customers' time anymore
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Panchali Das (@PanchaliDas4) reported@ACTFibernet This is repeated time and again. No accountability for resolution time
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Kavitha Naresh (@cavy301) reported@ACTFibernet I would like to raise a complaint on your on duty men who attend by troubling
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Shashank Shekhar (@shashank24ten) reportedThis level of service is unacceptable. Strongly urge residents in Aparna societies in Hyderabad Nallagandla area to consider alternatives like Pioneer. @ACTFibernet please fix this ASAP!
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Sricharan (@Srithesamaritan) reported@ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.
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Rudy 𐤊 (@Rudy14112222) reported@Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service
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Priyam Pradhan (@PradhanPri64928) reported@ACTFibernet @ACTFibernet the tickets are closed without providing any resolution. Resolve this issue by today or else this is going to be escalated.
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🇮🇳 Samba Subra 🇮🇳 (@samba_subra) reported@ACTFibernet I had given a complaint regarding my internet two days ago. Even after 2 days my ticket is pending.
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