ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 85
Chennai, TN 36
Hyderabad, TG 27
New Delhi, NCT 3
Mumbai, MH 3
Coimbatore, TN 3
Lucknow, UP 3
Kolhāpur, MH 2
Raipur, CT 1
Ludhiāna, PB 1
Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Tanjore, TN 1
Ahmedabad, GJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sundargokhul Gokhul S (@sundargokhul) reported

    @ACTFibernet Internet not working again. This is the 3rd time in the last 30 days!!! Frustrating this. You just dont care to find out the root cause of the issue and fix it permanently!!!! SR10365799531904

  • ranjeeth_merugu Merugu Ranjeeth (@ranjeeth_merugu) reported

    @ACTFibernet @ACTFibernetHYD @ActfiberC Hello Act Team, I was very much pleased when my friend suggested me to take the Act Network connection after he had a smooth onboarding experience. I also thought it would be same with me. But, I had the worst experience. Kindly Resolve.

  • RanjanJ30016720 Ranjan Joshi (@RanjanJ30016720) reported

    @ACTFibernet No network in our home since yesterday.

  • Mrcooljay Jay (@Mrcooljay) reported

    @ACTFibernet @ACTFibernetHYD worst service on my migration request raised on 30-August-2022. Still no resolution after a weeks time. Been with Act for several years.. seems like it’s time to switch. Any best ISP in Hyderabad? Suggestions please.

  • ssingh0287 sameer singh (@ssingh0287) reported from PETROL BUNK ORR, State of Karnataka

    @ACTFibernet How can u guys sleep over things like net being down. Your guys tell us that some server is down somewhere and they're not sure of recovery. It's been off since yesterday night in yemalur area . All this with wfh. Is it better to choose Airtel again over u guys?

  • smano0706 iParamesh (@smano0706) reported

    Customer service is very pathetic with @ACTFibernet CHENNAI. They keep changing ticket resolution time for the ticket raised. Above all there is no customer care number provided in the app to call and report this. Engineers also don’t respond to calls. Ticket no: SR10365791066774

  • rajeshkunc rajeshkunchey (@rajeshkunc) reported

    @ACTFibernetHYD @ACTFibernet " Prashant" technician of act fibre is talking to his girlfriend(assumption) 24 hours without answering customer calls. Before payment and confirmation he promised us to fix the connection in a day or two. Worst experience. Your Work order WO101657794180

  • Abhishe93252478 Abhishek Singh (@Abhishe93252478) reported

    @ACTFibernet My internet is not working since yesterday, raised the SR - SR10265795156194, but no luck. Customer ID - 102017689690.

  • topgaze Nail truth (@topgaze) reported

    @ACTFibernet @KRISHNA83138665 Internet connection is down for 10 days. Service section of the app is down. Tried FB and Tweeter. No use. Please do something. Chennai. User ID: 103015843297

  • bhi_1987 Abhinav Chatterjee (@bhi_1987) reported

    @ACTFibernet Again no connectivity.. as usual the issue continues..

  • Prasursp prasanna (@Prasursp) reported

    @ACTFibernet I have tried to contact your teams many times but they aren't responding. Past 9 hours they working on the same issue but no results. It's means there is lack of skilled workers and the issue has to be addressed properly. From 31St August to 4th Sep I'm facing the same issue

  • nayimsat Freethinker (@nayimsat) reported

    @ACTFibernet You guys have not given me power discount on my past internet bills. I've been following up for many days but no one is able to resolve. If u guys can't resolve I'm gonna disconnect ur service and power box which will affect 6-7 of ur customers

  • EssEiEm Soumyargha Sinha (@EssEiEm) reported

    @ACTFibernet Internet goes down during power cuts. Contacted customer care, they raised a ticket. It got closed today without confirming from me. An hour ago, there was a power cut and the internet went down again. Are you intentionally ignoring my tickets?

  • vaikon Chinmaya Sahu (@vaikon) reported

    @ACTFibernet My internet is not working working for the last 28 hours. Kindly fix it ASAP .

  • Skanth901 srikanth.mallavarapu9@gmail.com (@Skanth901) reported

    @ACTFibernet For a issue to get resolved you take more than 18 hours.I should leave my job aside for 18hours and wait for your service.18 HOURS.Who will compensate this.Not at all acceptable.That too living in prime area in the city it is taking 18 hours to get it resolved.👎

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