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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 58
New Delhi, NCT 3
Chhindwāra, MP 46
Bengaluru, KA 87
Mumbai, MH 2
Coimbatore, TN 5
Chennai, TN 27
Ahmedabad, GJ 3
Visakhapatnam, AP 4
Vijayawada, AP 2
Jaipur, RJ 3
Delhi, NCT 6
Madurai, TN 1
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • trbmani
    Manidhan மனிதன் (@trbmani) reported

    @ACTFibernet Team, I am without ACT internet for more than 24 hrs. Raised complaint SR10380587096194, ETA is already moved a couple of times. Engineer not picking up the call.. Helpdesk disconnects the call after waiting in the queue.. your service is totally dysfunctional

  • UPPARINARESHIND
    NARESH (@UPPARINARESHIND) reported

    Your Service request SR10180567521374 is expected to be resolved by 04-Jun between 13:00 to 16:00. @ACTFibernet @ACTFibernetHYD

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet"

  • mkabhijit2
    Abhijit Kulkarni 🌺 (@mkabhijit2) reported

    .@ACTFibernet : Abhijit from Bangalore. I had raised request for Plan upgrade on May 17. Despite many calls and getting assurances of escalation and it will be fixed within 24 hours 4-5 times, issue has not been resolved yet. This is really bad service off late.

  • duttasomrattwt
    Somrat Dutta (@duttasomrattwt) reported

    Something is seriously wrong with @ACTFibernet bangalore! I requested a Wifi shift change 1 week back and still never got a call back. And their customer care numbers are all IVR and automated, no way to get a human callback! Absolutely disaster service! Something as basic as internet isn’t solved in the ‘Startup Capital’ of India

  • srinikonduru
    Srinivas Konduru (@srinikonduru) reported

    Another disappointing experience with @ACTFibernetHYD. This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernetHYD, when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

  • SBajaj06
    SBajaj (@SBajaj06) reported

    Weekdays your service sucks and doesn’t let me WFH as i am forced to use mobile hotspot Weekends your internet goes down on a Saturday night! When a working professional is literally waiting to binge watch all the content Tired of this **** service provider @ACTFibernet

  • thevinsin
    Viineet Sindhwaani (@thevinsin) reported

    @ACTFibernet Internet is not working from past 2 days, there is no action from the team. Cam somebody help pls, if not pls proceed with disconnection for such a pathetic service.

  • sharathkondru
    sharathchandra (@sharathkondru) reported

    @ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back

  • Frxtrot007
    Sumit kumar (@Frxtrot007) reported

    @ACTFibernet what a shame! Disgusting and so frustrating experience. It's been 12 hours I raised a ticket, TAT was 7:30 pm and still not resolved. No way I can contact customer care. Definitely not renewing this ****** connection next time

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet Merely saying "thank you" achieves nothing; it is essential to resolve the issue within the timeframe you specified. Constantly changing the schedule day after day does not solve the problem.

  • krishnapanjimar
    Krishna (@krishnapanjimar) reported

    @ACTFibernet I had very good opinion about your service, but this time lost trust. Will never again take your service and suggest to my friends. Just refund my amount if you can't provide service. Its completely blocking my office work.

  • ankit17737
    Ankit Mahala (@ankit17737) reported

    @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet Unable login with my account

  • IamNaveen_s
    Naveen Kumar S (@IamNaveen_s) reported

    @ACTFibernet Even the house owner is chasing ACT team to remove it from his terrace. For that also there is no response. Whoever is handling the box installation is causing all the trouble Be a Lil more responsive, when 3 active connection holders are complaining about one issue with box.

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