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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 79
Chhindwāra, MP 42
Coimbatore, TN 5
Hyderabad, TG 58
Chennai, TN 27
Ahmedabad, GJ 3
Visakhapatnam, AP 4
Vijayawada, AP 2
Jaipur, RJ 3
Delhi, NCT 6
Madurai, TN 1
New Delhi, NCT 2
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ankit17737
    Ankit Mahala (@ankit17737) reported

    @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

  • nmeera20
    Meera Narayanan (@nmeera20) reported

    @ACTFibernet I have disconnected ACT now, almost 15 years of subscription ended due to poor customer service.

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet @ACTFibernet_Care My internet line is cut for the last 5 days. No resolution provided yet. Ticket No: SR11080580151564. This is highly unprofessional. Please fix it urgently! #ACTFibernet #InternetDown [1]

  • ShomthingToSay
    Soumyarka Gupta (@ShomthingToSay) reported

    So, @ACTFibernet has a company policy where if you pay them for any plan and subsequently move to a location where they don’t have service before the plan ends, they’ll NOT REFUND ANY MONEY. Whatever excess, they’ll keep! @MIB_India and @GoI_MeitY please note. This is robbery.

  • i_am_amri
    Amritanshu Swaroop (@i_am_amri) reported

    @ACTFibernet @jagograhakjago @nch1915 Help! Ghosted by the reps of ACT Fibernet - Contact No. 9217036662 & 8882734721. Paid ₹3890 yesterday & received no service, msg or calls. They don’t pick calls & installation is still not done. Prospect ID 110805733793

  • GovardhanaCH
    Govardhana Chittepu (@GovardhanaCH) reported

    @ACTFibernet @ACTFibernetHYD what kind of service is this? Every month 2-3 days, I loose Internet connection because of your incapability, but you charge for all days including non functioning days. I have raised ticket SR10180535330154,still no one attended. Bad customer service

  • classicjsg
    Jas (@classicjsg) reported

    @ACTFibernet SR10280573580374 If I have reopened the ticket 3 times. How can someone just close it without speaking to me and finding out what is the concern? What level has your customer service stooped to??

  • v_sprabu1586
    Sooriyaprabu Veerasamy (@v_sprabu1586) reported

    @ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134

  • premjeetsingh4u
    PREMJEET SINGH (@premjeetsingh4u) reported

    @ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently

  • jyotirmaya56051
    jyotirmaya sharma (@jyotirmaya56051) reported

    @ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.

  • mohanty_sambit
    Sambit Mohanty (@mohanty_sambit) reported

    @ACTFibernet SR10180478714564 it supposed complete bg yesterday but till now I have not received any call or any update on this..when can I expect to be done. All the customer care executive are telling different different story on this

  • _arooran_
    Arooran (@_arooran_) reported

    @ACTFibernet What kind of service is this? My internet has been down for over a week. Ticket SR10380552018234 was raised on Tuesday, and there is still no resolution. Every few hours I get another delay message instead of a fix.

  • KISHOREYADAVB
    KISHORE_YADAV (@KISHOREYADAVB) reported

    @ACTFibernet From last week it’s really annoying, not able to get any work done because of this issue , please give me a proper update or resolution on this

  • dashottarpunit
    Punit Dashottar (@dashottarpunit) reported

    @ACTFibernet It's a horrible team. No update no response and complete silence. Worst Network..

  • sinharavi0506
    Ravi Sinha (@sinharavi0506) reported

    Worst internet service @ACTFibernet @ACTFibernetHYD @ACT_Issues . They will keep bluffing you after taking money. Is this the way you operate ? Just for installation we need to wait for days in this era ???

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