ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 37
Chennai, TN 21
Hyderabad, TG 10
Pune, MH 3
Visakhapatnam, AP 2
Dharmapuri, TN 1
Erode, TN 1
Mumbai, MH 1
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Ludhiāna, PB 1
Rājupeta, AP 1
Madurai, TN 1
New Delhi, NCT 1
Chandigarh, CH 1
Nalgonda, TG 1
Coimbatore, TN 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Me2Anonymous Mandar Nikam (@Me2Anonymous) reported

    @ACTFibernet Please🙏 I am trying to reach customer care for 4 days, on Tuesday when i tweeted about customer care not responding, you guys told that someone will get in touch but no response from you guys

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernet Very disappointed and feel taken advantage of. We are paying and left with no information, no proper answer from the support team. Very poor service not a single engineer came for testing and resolving the issue.

  • Ch4Ankit Ankit (@Ch4Ankit) reported

    @ACTFibernet Need refund. Trying since a month but internet is horrible. When asked the customer service tells to purchase a box worth 9000. Says that dlink routers have a problem. When other networks are giving free router what audacity does act have to tell a customer

  • Ch4Ankit Ankit (@Ch4Ankit) reported

    @ACTFibernet Nothing more can be expected from a local network run by incompetent service staff who speak very arrogantly and rudely. Who don’t know the basics of internet. Just an absolutely diastrous experience. Never go for act. Airtel and JIO are 10000000 times better.

  • B_M_Pavan Pavan Kumar (@B_M_Pavan) reported

    @ACTFibernet As soon as they gave connections and went ,I was facing this issue and immediately I informed them about this issue to them ,but no positive response from them ,so today also I faced this issue ,I informed them and also raised complaint .

  • Ashfaq_ark Mohd Ashfaq Ahmed (@Ashfaq_ark) reported

    @ACTFibernet Can I know the status on this ticket SR10158970008222 ASAP. As usual your so called best customer support said it will take 24 hours even if we called at 23hrs. Please my issue ASAP or else I will be kicked out of my job.

  • karthick_ragav Karthick (@karthick_ragav) reported

    One of the worst billing headach is @ACTFibernet . Coming out with lots of tax and unknown subscription addons.. Giving good connection and charging tons of money in the name of tax and subscription is not a good idea🦶🏼

  • Latheefuddin Latheef Uddin (@Latheefuddin) reported

    @ACTFibernetHYD The worst broadband service. It gives its customers a wow experience with frequent disconnections. Even worst part is their service support agents disconnect the calls.@ACTFibernet @ACTFibernetHYD.

  • nvprasan Prasanna Narasimhan (@nvprasan) reported

    @ACTFibernet Hello team please tell us the process to disconnect the service

  • Ashfaq_ark Mohd Ashfaq Ahmed (@Ashfaq_ark) reported

    @ACTFibernet Can you suggest me some best Internet providers in hyderabad with better and fast customer service than you. As my complaint is being said to get resolved in next 24 hours from past 4 hours with no proper status of my complaint. Ticket number:SR10158970008222.

  • tamil_selvan_n Tamil Selvan Nagarajan (@tamil_selvan_n) reported

    @ACTFibernet I want to resolve this issue by today itself. We don’t have time to following up on the social media and calls for resolving the issues. Taking around one week is too much for a shifting. If I raised new connection it will be done immediately. #actfibernet

  • SimaSyed1 Sima Syed (@SimaSyed1) reported from Bengaluru, State of Karnataka

    Important meetings getting devastated by your idiotic network @ACTFibernet Shameless idiots

  • nafisaali_na Nafisa Ali (@nafisaali_na) reported

    @ACTFibernet In June I didn't reach anywhere near my FUP still the speed was horribly slow the whole month. Ruining a lot of commitments of work from home too. Before paying for July I need assurance that I get the speed I pay for. Please look into this matter. A/C # 101000810859

  • Irfankhan4122 Irfan Khan (@Irfankhan4122) reported from Rājendranagar, Telangana

    @ACTFibernet also, I have a billing dispute. Every month I have been billed for every other number. Though I have fixed pack and fixed pack usage. Made a complaint I was promised call back in 24 hrs, time frame has crossed no call. Complain #SR10158917947458.

  • nithin662 Nithin (@nithin662) reported

    @ACTFibernet Internet not working from yesterday night. SR10258948502232

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