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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 55
Bengaluru, KA 74
Chhindwāra, MP 37
Coimbatore, TN 4
Visakhapatnam, AP 4
Vijayawada, AP 2
Chennai, TN 27
Jaipur, RJ 6
Delhi, NCT 6
Madurai, TN 1
New Delhi, NCT 3
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Alwar, RJ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • rmurali_k
    Murali Krishnan (மோடியின் குடும்பம்) (@rmurali_k) reported

    @ACTFibernet I really frustrated that still the issue has not been solved, however I got a mail that complaint closed.. Modem is blinking green light but no internet connection yet. We are trying to reach your technicians, nobody picking the phone.. Total waste of money and time #PoorService

  • deepshi_af
    deepshi (@deepshi_af) reported

    @ACTFibernet such a bad experience. I have been raising the request for shifting of connection. It was supposed to be done yesterday and yet nothing has been done. The customer care is useless as well. They keep pushing for new connection without refunding my old connection money

  • sanakamra
    sana (@sanakamra) reported

    @ACTFibernet you have an absolutely deplorable customer support. I raised a request to shift my connection and received no response for 2 days. After getting exhausted trying to get an update, I decided to forfeit the remaining two months on my plan and requested cancellation

  • mkabhijit2
    Abhijit Kulkarni 🌺 (@mkabhijit2) reported

    .@ACTFibernet : Abhijit from Bangalore. I had raised request for Plan upgrade on May 17. Despite many calls and getting assurances of escalation and it will be fixed within 24 hours 4-5 times, issue has not been resolved yet. This is really bad service off late.

  • sulabhpuri
    Sulabh Puri (@sulabhpuri) reported

    Dear @ACTFibernet your internet has become rank bad. Last 3 months have been terrible. Numerous complaints raised. No respite. It keeps getting disconnected. Worst is after restarting router your internet takes 15 mins to connect. Dear @JioCare please tel me how can I move to you

  • Engineer_Libran
    Valar Morghulis (@Engineer_Libran) reported

    @ACTFibernet Can you pls arrange callback as your customer care is not working?

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet Also please help me with the process to terminate the subscription, would like to switch to other vendor.. This will help me save my career… if it’s power outage and net going off makes sense, but Power was up and suddenly Internet goes in the middle of work, is annoying

  • ashshri
    Ashish (@ashshri) reported

    @ACTFibernet @FiberAct The worst internet service, the service is down for more than 24 hours, no response SR10280521077524

  • deepshi_af
    deepshi (@deepshi_af) reported

    @ACTFibernet still no response from your customer care representative. They just stop picking up the call. If you guys are not capable of putting up a wifi service just issue me a refund and I will shift to other vendor

  • honestsugam
    sugamgandhi (@honestsugam) reported

    @ACTFibernet my connections are removed. I had places request to change ownership not to disconnect. Also app is not working since 2 hours. Otp error. How can i reach you

  • sreeni08g
    Sreenivaasan (@sreeni08g) reported

    @ACTFibernet Given connection request 3 days, Yet the installation is not done. Can you please help on this?

  • premjeetsingh4u
    PREMJEET SINGH (@premjeetsingh4u) reported

    @ACT_Issues @ACTFibernet we're having constant issues for last week or so with #connectivity after your officer #installed 2 #routers instead of one. We're calling Mr Mohan +91 97314 15586 but he's not responding. Please help urgently

  • Random_Raay24
    Random Opinion 🇮🇳 (@Random_Raay24) reported

    Hi @ACTFibernet @ACTFibernetHYD we have raised the Ticket for internet disconnection on 28th May - SR10180485269264 But still the issue is not resolved since 7 DAYS. How many more days do I have to bear without wifi?? #ACT #ACTFibernet #Hyderabad

  • slskhandelwal
    Shubham Khandelwal (@slskhandelwal) reported

    My internet is not working for the last 36 hours and I have already raised the ticket. The concerned guy is not receiving the phone and even blocked our multiple numbers. Kindly resolve it as soon as possible. @ACTFibernet

  • SachinNJha
    Sachin (@SachinNJha) reported

    No internet since day before yesterday at 10 AM The Resolution time on the @ACTFibernet is still showing of 10 AM yesterday - and has not been updated. On the call centre number, nobody has a clue and they are only asking me to wait Very poor service in Dwarka

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