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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 37
Delhi, NCT 5
Chennai, TN 21
Chhindwāra, MP 12
Bengaluru, KA 42
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Visakhapatnam, AP 2
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • HRaverkar
    Harshal (@HRaverkar) reported

    @ACTFibernet @MIB_India @JM_Scindia Shared details via private mesage. Now can you solve this issue within today ?

  • SharathSimhan
    ಶರತ್ ಸಿಂಹನ್ ಸಿ ಎಮ್ (@SharathSimhan) reported

    @ACTFibernet I can see the damage right in front of my house. But I can't see any of your staff working to restore it. It's been more than 24 hours. I didn't see anyone come here. Please get me in touch with the field staff

  • abdooo186
    Abdul Rehman Mohammed (@abdooo186) reported

    @ACTFibernet. Your sales team lied saying the router was "free" to get the installation. Now that Im asking for a formal letterhead to return the asset, your staff is shouting at me! Is this how you treat customers? Acknowledging return of asset is my right. Stop the harassment

  • saliq7_
    Saliq Gowhar (@saliq7_) reported

    @ACTFibernet I do not want your internet anymore, bcz at this point your are just making a fool out of your customer and mocking them. You are wasting our times, and if you have such a ****** support, you shouldnt have scaled your customer base to this scale.

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet Emailed your helpdesk yesterday, emailed your nodal officer today, tweeted yesterday, talked to 4 different customer care executives thus far, called your Sales executive Navya more than 10 times. What more should we do? #ACTfiber #ACTfibernet #Bangalore

  • mkchiranjeevi
    Chiranjeevi (@mkchiranjeevi) reported

    @ACTFibernet a very poor service, ticket raised for an internet related issue is not fixed from Last 3 days.

  • aakashkumarpur1
    Aakash kumar Puri (@aakashkumarpur1) reported

    @ACTFibernet No one reached out even today - worst service honestly!

  • Mudassi71375896
    M D S R (@Mudassi71375896) reported

    Dear @ACTFibernet , Our Complaint Number: SR10280074932684, I have Raised the issue since Morning, But Still I didn't get any Solution. I'm Trying to contact Your agent but they are responding. I need the Solution.

  • MayaRao
    MayaRao (@MayaRao) reported

    @ACTFibernet @methalafan No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.

  • MayaRao
    MayaRao (@MayaRao) reported

    @ACTFibernet No connection since April 29th. Please expedite repair. Rush extra technical staff because the existing number are overwhelmed and unable to rectify the issue.

  • Varun_Devil28
    Varun Manchanda (@Varun_Devil28) reported

    Worst experience @ACTFibernetHYD @ACTFibernet for doing fraud with me, I register for new wifi request on Friday and from then no calls nothing, I’ll now file case in @jagograhakjago And they even took my money.

  • Snehiltweetos
    Snehil S Ambastha (@Snehiltweetos) reported

    @ACTFibernet I have sent my ACT account ID via DM. Please resolve the issue ASAP

  • DarshanGH183622
    Darshan G H (@DarshanGH183622) reported

    @ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.

  • hystercy
    Hyster (@hystercy) reported

    @ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down

  • vish_people
    Vishnu (@vish_people) reported

    @ACTFibernet Its been 24hrs, what is the expected time for the fix

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