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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 5
Bengaluru, KA 89
Hyderabad, TG 61
Chennai, TN 28
Chhindwāra, MP 46
Mumbai, MH 2
Coimbatore, TN 5
Ahmedabad, GJ 3
Visakhapatnam, AP 4
Vijayawada, AP 2
Jaipur, RJ 3
Delhi, NCT 6
Madurai, TN 1
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • mrinmoy59936493
    mrinmoy biswas (@mrinmoy59936493) reported

    @amitmath @ACTFibernet why its such a recurring issue with your internet ? Y cant u give a proper sustainable resolution?

  • Nalinbit1
    Nalin (@Nalinbit1) reported

    @ACTFibernet monsoon not even started in Hyderabad and ACT internet started crying. SR10180592692154 Shhhh... Act engineers are sleeping 💤 customer enjoy no WiFi zone

  • WhiteHatSeni0r
    AhmedKareemUddin (@WhiteHatSeni0r) reported

    No one is taking ownership of the issue. Please reopen the ticket and have the concerned team contact me with a proper resolution instead of closing tickets without completing the work. #CustomerService #ACTFibernet #SupportNeeded

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.

  • thedarksideofAJ
    AJ (@thedarksideofAJ) reported

    @ACTFibernet The internet cannot be down 3 times in a month for a day. If i don't get a call tomorrow with a permanent fix, I'm cancelling my account.

  • maliniskanda
    MALINI (@maliniskanda) reported

    @ACTFibernet Internet services are again down - unscheduled This is happening repeatedly, lately. When I tried to raise a ticket on the site, I get the response "Sorry, we are facing a technical issue. Please try again later" !! What is happening?

  • IamNaveen_s
    Naveen Kumar S (@IamNaveen_s) reported

    @ACTFibernet Even the house owner is chasing ACT team to remove it from his terrace. For that also there is no response. Whoever is handling the box installation is causing all the trouble Be a Lil more responsive, when 3 active connection holders are complaining about one issue with box.

  • ajjukumarcse
    ajay kumar (@ajjukumarcse) reported

    2/2 After the technician reset the connection, the existing Wi-Fi password stopped working and nobody informed us. No update, no communication, and still no reliable internet. Customers depend on your service for workthis level of support is unacceptable. #ACTFibernet #CustomerS

  • ManikantaRaja14
    Manikanta Raja (@ManikantaRaja14) reported

    @ACTFibernetHYD @ACTFibernet @MIB_India Hello Act team, I have taken a wifi connection and installed router today but the internet was still not working. Your tech. said he will not be able to resolve & come along with a senior technician. Totally disappointed with the service.

  • dabhandz28
    😆👉🌶🙏 (@dabhandz28) reported

    @ACTFibernet I registered a complaint this morning (Ticket SR11780598482514) but have not received any solution. The responsible person is not answering calls. This delay has wasted my time and money. Please resolve the issue immediately. @FiberAct

  • KarnaniNikhil
    Nikhil Karnani (@KarnaniNikhil) reported

    @ACTFibernet Going to disconnect both connections with you. Horrible service, horrible technician, and horrible customer service.

  • RGShubham2712
    R G Shubham (@RGShubham2712) reported

    I made the payment y'day after waiting for a month and after the payment, the next day internet is not working @ACTFibernet. The service guy requested my to not raise a ticket but doesn't show up himself for the resolution.Has been lying for the last 5 hours. Missed exam again.

  • RGShubham2712
    R G Shubham (@RGShubham2712) reported

    @ACTFibernet You can shove the ETR and ticket up your... I know you guys keep changing the ETR and timelines as per your convenience,so don't give me that crap.I want a strong escalation against your service guy Naveed who has been fooling me to save his own job.That retard needs to be fired.

  • PuttiAdarsha
    Adarsh (@PuttiAdarsha) reported

    @ACTFibernet today billing team says that it is my problem that no engineer came to change the router mesh when my renewal was due so I will have to pay extra. This really was the straw.

  • priyank94822065
    HinduRastra (@priyank94822065) reported

    @ACTFibernet Will act take responsibility of customers personal loss if any unfortunate incident takes place?

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