ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 58 |
| Chennai, TN | 30 |
| Hyderabad, TG | 18 |
| Coimbatore, TN | 4 |
| Mumbai, MH | 3 |
| New Delhi, NCT | 3 |
| Ludhiāna, PB | 2 |
| Pune, MH | 2 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Raghavendra Prasad
(@RaghavaKodimala) reported
@ACTFibernet As we all know that most of us working from home. When we raise complaint, we expect it should get resolved ASAP. Since 3 days we had connectivity problem and raised a ticket 3 days ago, your customer support has closed it without any resolution. Please look into it.
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chamiraju
(@chamirajuseshu) reported
@ACTFibernet I am from sangareddy.. third time service problem of this 15 days of October.. last three months atleast 10 times disconnection @ACTFibernet i feel your service is most worst
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Chaithratessa
(@Chaithratessa3) reported
@ACTFibernet again no internet ..I'm working today .mots wfh ..bloody people u r worst
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Murali krishna
(@MuraliBasic) reported
@ACTFibernet Internet disconnecting multiple times due to that it's becoming big problem to finish the office work. As you know that we are working from home due to pandemic and no priority given on that.Every month you want our payment on time if not connection will get stopped.
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Siddharth Patel
(@xyddhartha) reported
@ACTFibernet your upload speed in Delhi has to fall to absolute garbage levels after paying the bill.
-
Vihari
(@noone12087) reported
@ACTFibernet you charge fines when billing is late by a day how come we can't fine you when you don't solve customer problems service is worst ever said you will call no call no resolution till now? And I'm still waiting
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deepesh jain
(@deepesh81794347) reported
from
Hyderabad, Telangana
@ACTFibernet User ID: 101439406740 .Internet hasn't been working from past 2 days. Wasting our time towards toll free number given by @ACTFibernet .Resolve ASAP. Irresponsible approach towards the problem from @ACTFibernet.Already issue has been raised through the act fiber app
-
Manoj Kumar
(@mkmanoj_k) reported
@ACTFibernet I'm losing my internet connection as soon as power is gone, resolve this issue fast. No : SR10263265079474
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Rahul lakhawat
(@rahullakhawat) reported
@ACTFibernet get your ACT together on customer service. Pathetic. On hold for more than 30 mins to talk to disconnection team. While if you want to talk to CS for new connection, you get someone immediately. I know you don't want customers to go but some of us have genuine reason
-
Gaurav kr Puspam
(@GauravkrPuspam) reported
@ACTFibernet #Bangalore it's been three days Wi-Fi is not working. I called to support center he said within 24hr it will work but not, now I'm calling to maintenance person he is not picking up call, it's very bad service by ACT👎👎
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K S SARIL KUMAR
(@kssksaril) reported
@ACTFibernet Its more than 60 hours and counting and no response from anyone, never faced such a pathetic service @JioCare pls come fast to our area
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Jithender Reddy
(@JithenderRedd) reported
@ACTFibernet I hate your service... Worst service I seen ever... I raised Your request SR10163259616534 is tentatively expected to be resolved by 10/15/2021 02:00:00 PM (MM/DD/YYYY). You can track the status using the ACT Fibernet app Even it's 5pm not resolved...
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శరత్ కిరణ్ బూర్గోజు
(@Imsharathb) reported
@ACTFibernet problem again. There's no internet again..
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Chandra Mouli
(@Chandra05283337) reported
@ACTFibernet One of worst internet service. When internet is not working and called service support, they are least bothered and acting like they're owner. Taking my money and not giving service which I paid for.
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ANUJ PAHUJA
(@anujpahuja07) reported
@ACTFibernet Internet is down, dropped email but no update. #poorcustomerservice #ACT