ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 67 |
| Chennai, TN | 37 |
| Hyderabad, TG | 32 |
| Sūrat, GJ | 5 |
| Lucknow, UP | 4 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| Uppiliyapuram, TN | 1 |
| Kolhāpur, MH | 1 |
| Tanjore, TN | 1 |
| Coimbatore, TN | 1 |
| Mohali, PB | 1 |
| Gurgaon, HR | 1 |
| Nellore, AP | 1 |
| Visakhapatnam, AP | 1 |
| Srinagar, JK | 1 |
| Kawardha, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Kishore Marodia
(@kishoremarodia) reported
@ACTFibernet your speeds have been going down, SLAs of 24 hours, no trouble shooting if an issue keeps repeating for a customer. Clearly shows you are getting complacent and are not bothered about every customer anymore.
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Anshuman
(@anshu_091009) reported
Dear @ACTFibernet team, Internet not working from yesterday and wife's doing work from home today. Understand the urgency and resolve this immediately or else she will force me to change the service provider. After all home ministry is with her. Act id - 102686050616
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Vivek Coool
(@vivek_coool_) reported
@ACTFibernet Again, facing the issue. I think this time I am going to pay the bill and have to discontinue the service.
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Mohamed azam
(@mdazam4466) reported
@ACTFibernet @ActFibernetUser Service Request No: SR10376185999112 raised in 9th july- No act employee in chennai to reply Ticket SR10376096284302 has been closed - how they closed without resolution ? Only your team active for legal proceedings right ? Rest of time will sleep
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Naukri Wallah
(@naukriwallah) reported
@ACTFibernet my wifi not working from last 2 days still I am not able to reach out to customer care and no help available. Those people who installed are also denied any kind of help. Poor service. Can you pls help
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thala&csk
(@methalafan) reported
@ACTFibernet And your engineer team in pudur are highly irresponsible who does not even have a basis customer care sense to even call and update about the issue, I need a call back from your engineer team right away...
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Yuvaraj
(@uva_sara) reported
@ACTFibernet has become extremely unreliable lately. My connection has been disrupted four times, and each time it took 2–3 days to restore service. Despite multiple follow-ups, the response wr poor. I'm very disappointed, as this is affecting my ability to wfh. #patheticservice
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thala&csk
(@methalafan) reported
@ACTFibernet No your colleague has not contacted me yet, and you were also very rude absolutely no empathy towards the customer.
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Pied Piper
(@PiedPiper6464) reported
@ACTFibernet Pathetic service from the ground staff here. We are raising complaints, yet internet is always down. 101015205236 is the consumer # Please help fix this issue as we are frustrated @ACTFibernetHYD
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Tushar Pardeshi
(@TusharPardeshi1) reported
@ACTFibernet Very cheap and poor service provided by Act fibernet, there is no response from their team no followups SR10176225381594 @consumerCOMPLNS
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X y z
(@xyzabc10980) reported
@ACTFibernet No Internet again from morning. You wasted my weekend. Your internet is worst and pathetic. Created ticket and called service guy. No help from either. Worst and pathetic.
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AK Tweetozzzz
(@ATweetozzz) reported
@ACTFibernet @ACTFibernetHYD SR10176315637274 Raised for Internet issue - it has been 24 hours and no internet... This is the 2 nd time this week... Still no response from service technician or contact details are you going to fix this or can i go to another service provider
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Rahul Singh Rajawat
(@Rahul99rajawat) reported
@ACTFibernet Still I am facing the internet issue. Your customer service is very pathetic. Hi @JioCare do u have any plans , apne Around 200 mbps. Unlimited data
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Anoopnair
(@anoopnair1616) reported
@ACTFibernet Internet has been down since yesterday. No technician visit, no callback — only repeated extension of resolution time. This is unacceptable. Who takes responsibility for the business loss due to this prolonged outage? #ACTFibernet #InternetDown #NoSupport
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Vivek Coool
(@vivek_coool_) reported
@ACTFibernet After 2-3 days only, again got the same issue. New SR: SR10276317650764 Please fix it properly this time and change the old router with a new one ELSE I will not be able to continue using ACT for sure.