ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 58
Chennai, TN 28
Hyderabad, TG 19
Coimbatore, TN 5
New Delhi, NCT 4
Mumbai, MH 3
Ludhiāna, PB 2
Pune, MH 2
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Rājupeta, AP 1
Madurai, TN 1
Visakhapatnam, AP 1
Chandigarh, CH 1
Nalgonda, TG 1
Jaipur, RJ 1
Raipur, CT 1
Delhi, NCT 1
Kolhāpur, MH 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • BILAL9770 BILAL HUSSAIN (@BILAL9770) reported

    @ACTFibernet Thank you the issue was resolved after 27hrs of the cutdown.

  • iamRRAJESHKUMAR R.RAJESH KUMAR1 (@iamRRAJESHKUMAR) reported

    @ACTFibernet From last night internet is not at all working. Already issue has been raised via app. But still no use. Same applies for you ....would you guys approve if we do the payment late from the due date given to us or can you guys compensate with the same.

  • iBikku Bikram Malla (@iBikku) reported

    @ACTFibernet This is really bad, priority?? it's taking longer than expected to resolve your ticket. Revised timeline is 12-Nov(DD/MM) 19:30 to 21:00.

  • imbshal Bshal 🇮🇳 (@imbshal) reported

    @ACTFibernet Team, It's been over 8 hours now without internet. Could you expedite and state the reason for the outage. Your app is also not loading now. Your ticket SR10166332820124 is tentatively expected to be resolved by 12-Nov (DD/MM) between 19:30 to 21:00.

  • sunil2tall Sunil KS (@sunil2tall) reported

    @ACTFibernet i have raised a service request for relocation nobody visited yet. the wiring guy is not picking up my call got the below messafe Dear customer, your installation is scheduled for 9am-1pm on 12 Nov. =SR102663258895

  • im_ranasingh RANA VIVEK SINGH (@im_ranasingh) reported

    @ACTFibernet Such a pathetic customer care team and degraded operation team I have ever come across. Out of 30 days in a month there is an outrage for 12-15 days. Lol local vendors provide better service.

  • srirraja Sriram K R (@srirraja) reported

    @ACTFibernet Hi, I understand the situation in Chennai. At least an expected time of resolution could be let known.

  • DollyKotian Dolly Kotian (@DollyKotian) reported

    @bigbasket_com I've already explained the problem. @bigbasket_com app does not work on my @ACTFibernet WiFi. Need this issue to be fixed.

  • raghu5189 raghu (@raghu5189) reported

    Dear @ACTFibernet, 8 hrs since disruption in services. No proper response. Not lifting call. SR11566330118504 #incompetence #worst #service

  • jay_baaz Jay (@jay_baaz) reported

    @Souravgc @ACTFibernet Please mention that policy. No body cares. At worst, you will refuse to provide connection. Please go ahead. You are no more the only player in the market.

  • srirraja Sriram K R (@srirraja) reported

    @ACTFibernet Internet is still down. Any updates?

  • biswanathabeher biswanatha behera (@biswanathabeher) reported

    @ACTFibernet Dear Customer, we have credited back the wrongly posted payment to your ACT Account. Team ACT

  • manick_ds manick (@manick_ds) reported

    @ACTFibernet hello ACT team. Yesterday I have raised a query to resolve my internet connection issue. But still not yet resolved check and advise

  • BILAL9770 BILAL HUSSAIN (@BILAL9770) reported

    @ACTFibernet @TRAI @pib_comm Dear Actfibernet will you refund the money for one day internet cancellation and also the loss which I suffered due to internet suspension. Also your customer care executives are rude enough.

  • sunil2tall Sunil KS (@sunil2tall) reported

    @ACTFibernet raised request for relocation nobody has visited or called , i am waiting for a long time. got the below message Dear customer, your installation is scheduled for 9am-1pm on 12 Nov. =SR102663258895

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