ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 70
Chennai, TN 42
Hyderabad, TG 31
Lucknow, UP 4
Mumbai, MH 2
Sūrat, GJ 2
New Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Ahmedabad, GJ 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sourabhved sourabh saxena (@sourabhved) reported

    what a pathetic service , since morning internet is down and your team member not picking phones your call center making fool each time by saying in 1 hr someone will reach you @ACTFibernet @ACTFibernetHYD

  • KJRR_view K J R R (@KJRR_view) reported

    Your Service request is expected to be resolved by 30-Jul between 19:30 to 21:00. @ACTFibernet when you can't stick to your own message then why are sending worest no update, not resolved , please suggest a better service provider to switch .

  • Finprofz Vaibhav Aggarwal,CFA (@Finprofz) reported

    @ACTFibernet your service has become pathetic in our area. Every week there is disruption

  • IamRrs03 Ravi Raj S (@IamRrs03) reported

    @ACTFibernet You guys can disconnect the connection immediately but you can't fix the internet issue @ACTFibernet

  • Ali_s5s_ Ali (@Ali_s5s_) reported

    @ACTFibernet Hi, repeated issue, Within 10 minutes of power cut , wifi getting disconnected. How many times I have to face this issue? Why no proper wifi power back up is provided?

  • santosh020 SANTOSH SAHNI (@santosh020) reported

    No internet for over 60 hours! Complaint No: SR11076423271014 Filed 48+ hrs ago, still no resolution—only false assurances. Area supervisor not answering calls. Worst customer service experience. @ACTFibernet

  • NageshDV2 Nagesh D V (@NageshDV2) reported

    @ACTFibernet do you have any customer care number? im opening the tickets for technical issues.your team is closing the tickets without my consent and without any resolution. Are you playing an open - close tickets? Do you really address your customer issues?

  • cjvijin Vijin C J (@cjvijin) reported

    @ACTFibernet SR10376451600144... I dont know monthly how many times i need to report the internet down issue 😔

  • DidiArnab ARNAB MALLICK (@DidiArnab) reported

    @ACTFibernet It seems there is no need to call, I already highlighted the issue, it is pretty much clear from the screenshot.

  • akash2431 Akash Chopra (@akash2431) reported

    @ACTFibernet I’ve been a loyal customer for 6+ years, but the service lately has been unacceptable. Ever since my router was changed last month, internet issues haven’t stopped. Spoken to multiple reps, no fix. If it’s not resolved this week, I’m switching providers. I’ve had it

  • Shivam6005Singh Shivam Singh (@Shivam6005Singh) reported

    @ACTFibernet again received from number +914067500900 promising that need to wait 3-7 working days for refund. I already waited 30 days same commitment giving whenever I'm reaching them. Worst experience with entire Act Team @TRAI you should look in to these how these treatment

  • Ahmed1312Ahmed Mohammed Ahmed (@Ahmed1312Ahmed) reported

    @ACTFibernet complaints from 6 days! No response. Same standard replies. We will resolve in sometime. Nobody cares and keep transeffering your call. Others beware of their service. We pay for the year and this is what we get. Account No is 101012514093. 6 days and counting

  • Lakshit_veRma17 Lakshit verma (@Lakshit_veRma17) reported

    @ACTFibernet Why the hell have you hired incompetent people who are not determined to solve problems. Internet is not working and your ground staff refusing to help. SR11076450768154 is the ticket number. I am switching to @airtelindia

  • PavanBoppana2 Pavan Boppana (@PavanBoppana2) reported

    Very poor service and no response from the technical team. Our team will ensure the fastest possible Action your ACT Fibernet Ticket no: SR10176447580434 has been registered. No timely response , more downtime , frequent breakdown @ACTFibernetHYD @ACTFibernet .

  • PavanBoppana2 Pavan Boppana (@PavanBoppana2) reported

    @ACTFibernet I have been facing this issue frequently. You have collected the amount in priority. Service is poor & response irregular. Why should we take this nuisance from you after payment? The engineer is not working and responding

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