ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chhindwāra, MP | 79 |
| Hyderabad, TG | 88 |
| Delhi, NCT | 7 |
| Bengaluru, KA | 136 |
| Chennai, TN | 74 |
| New Delhi, NCT | 6 |
| Kolkata, WB | 1 |
| Pune, MH | 1 |
| Vadodara, GJ | 1 |
| Visakhapatnam, AP | 6 |
| Coimbatore, TN | 9 |
| Jaipur, RJ | 4 |
| Warangal, TG | 1 |
| Osmanabad, MH | 1 |
| Mumbai, MH | 3 |
| Erode, TN | 1 |
| Madurai, TN | 3 |
| Kallakkurichchi, TN | 1 |
| Kanpur, UP | 1 |
| Trichūr, KL | 1 |
| Ahmedabad, GJ | 2 |
| Pathanāmthitta, KL | 1 |
| Jodhpur, RJ | 1 |
| Vijayawada, AP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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abhinav sinha (@abhinavsays42) reported@ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.
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Surya Attili (@thesuryattili) reported@ACTFibernet I’ve been without internet for almost 35 hours. ETA was yesterday 8:30 PM, but there’s still no resolution or update. Support hasn’t helped, and I can’t WFH as mobile data is unreliable here. Please resolve ASAP. Ticket: SR10181037423224
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rajendra rathod (@rajendrarathod6) reported@ACTFibernet It’s been more than 10 hours I don’t have internet. Fix it on high priority
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Madhav Vasanth (@tisismadhav) reportedHey @ACTFibernet, I’m paying for a 400 Mbps plan but consistently getting only ~100 Mbps or less. I’ve raised 4 to 5 complaints, and every time the same technician is assigned. He asks me to close the ticket using the OTP without actually fixing the issue.
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Akshay Kumar Malipatil (@AkshayMali70819) reportedWorst network @ACTFibernet worst service in Bangalore Vijayanagar
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC I kindly ask that you cancel the existing refund ticket and prioritize the installation at my location as soon as possible. All my details are already on file with your team. I look forward to your swift response and confirmation of the technician's visit.
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Sudharsan Ravikumar (@sudharsanrk) reported@ACTFibernet it’s been 2 days, my Internet connection is not working and customer care doesn’t even bother to attend call? What’s happening?
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Sriram Sridharan (@z1000i4) reported@ACTFibernet Please keep your template responses to yourself. I'm yet to receive even a single communication from your team explaining what's happening or why it's taking so long. Take this as a warning, if I don't get a resolution by today, I'll file a case in E-Daakhil right away.
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Sree Raja (@sreeaskanna) reportedDear @ACTFibernet, I’ve been facing recurring internet disconnections for a long time. Tickets are repeatedly marked as resolved, but the issue keeps returning, affecting important work meetings and interviews (1/3) #ACTFibernet #CustomerService #ConsumerRights
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Rahul Sharma (@CARahulSh) reported@ACTFibernet @FiberAct It's been over a week since I’ve been trying to register a complaint to cancel my subscription as I’m moving to a new location where ACT Fibernet is not available. I still have around 2 months left in my current plan. Kindly refund the proportionate amount along with my remaining cashback balance at the earliest. Requesting your urgent support. Account no: 110792994573
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just being honest (@beingmejst) reported@ACTFibernet Just got internet back. Issue resolved. TY
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Saroooooo🧡🫰🏼 (@Missamma_019) reportedHi @ACTFibernet, I recharged for a 1-year plan, but due to a cable issue from your end, my Wi-Fi was unavailable for nearly 3 months. Since the issue was on your side, kindly extend my plan by 3 months or provide appropriate compensation. Please look into this.
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A Sceptical Man (@WhyDan4) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎
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SUVOBRATA MUKHERJEE (@suvobratam) reported@ACTFibernet @ActfiberC I am writing to request the immediate resumption of my new connection installation, which was requested on June 27th under the registered mobile number 9874435745. While the installation was initially delayed due to technical feasibility issues
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Mahi (@jagdish_mahi) reported@ACTFibernet very poor service from your team. Yesterday, I applied for new connection. At the time of payment, your team committed that device will be installed on same day. Then later in evening, ACT person told me that device will be installed by today 1st half of day.