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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 52
Chhindwāra, MP 33
Bengaluru, KA 62
Vijayawada, AP 2
Chennai, TN 27
Jaipur, RJ 6
Delhi, NCT 6
Madurai, TN 1
New Delhi, NCT 3
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 2
Alwar, RJ 1
Kanniyākumāri, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sureshseshadri1
    Suresh S (@sureshseshadri1) reported

    Worst service, raised a ticket on 17th of May, still the issue not resolved.. Why should customers opt your service? Pathetic service and customer care works from Mars or Saturn. Don’t ACT. @ACTFibernet

  • rajeshsah87
    🚩Rajesh (@rajeshsah87) reported

    @Airtel_Presence @ACTFibernet let's wait till tomorrow, if the issue gets resolved its ok or else I would like to avail your service.

  • Atharva93602372
    Atharva Pandey (@Atharva93602372) reported

    @ACTFibernet 2) which is completely unacceptable for a broadband provider. Kindly stop sending automated responses and resolve the issue urgently. Ticket ID: [SR10780489440484] #ACTFibernet #PoorService

  • helperindeed
    Indian🇮🇳 (@helperindeed) reported

    @ACTFibernet This Tuesday you had internet cut issue now you repeated this Sunday. What's going on?

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet It’s beyond frustrating. I have had the same issue twice in the first month of coming onboard. I am using @airtelindia wifi back home the last 3-4 years and such instances have rarely occurred. What are you doing wrong? @ACTFibernet

  • heemen_nagar
    Heemen Nagar (@heemen_nagar) reported

    @ACTFibernet @ACT_Issues 2nd time linkdown problem in a week. Next month Renewal is due, if problem continue- decided not to renew.

  • Inu_Minu
    Inayat ulla (@Inu_Minu) reported

    @ACTFibernet why is it that always I have to raise complain here. From morning no help. Ticket raised but no help

  • AbhilashRPillai
    Abhilash Pillai (@AbhilashRPillai) reported

    @ACTFibernet You should scrap your app. It’s the most useless app. It doesn’t give any resolution nor its user friendly. No resolution to my request for 4 days. You don’t care about the customer since you have recd the payment upfront. You can refund the payment & close the connection.

  • AnanthVedantam
    Ananth vedantam (@AnanthVedantam) reported

    @ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    Since 28th, you have been postponing the resolution every day. Today again 1 PM, and now postponed to 6:30 PM. What is your team doing?Resolve it immediately or disconnect the service and refund the money idiots If you are not capable of managing the shutdown idiots @ACTFibernet

  • ShivohamFeb26
    Dinesh (@ShivohamFeb26) reported

    Better to change the connection Worst customer service and worst application @ACTFibernet

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet This is going out of bound… pathetic Internet service from act

  • iyer_ravindra
    jesse pinkman (@iyer_ravindra) reported

    @ACTFibernet SR10380461964374 from yesterday internet is not working raised multiple tickets and escalated through mail no action is being taken very worst service what the area service provider doing even ticket is raised no action is taken they seem doesn’t exist

  • NagakrishnaCho1
    Nagakrishna Chodagam (@NagakrishnaCho1) reported

    @ACTFibernet speed is very low. Buffering and interrupting. I doubt if the service is as per the plan.

  • ImThamizha
    Thamizhan (@ImThamizha) reported

    SR10380451034251 @ACTFibernet Calls made to customer care gets disconnected, Refund not getting processed for 30 days, No links are sent to me but custome care says I dont not use the link.. No supervisor calls back!! So what's the solution now ?

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