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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 43
Hyderabad, TG 36
Mumbai, MH 2
Chhindwāra, MP 11
Chennai, TN 20
Ahmedabad, GJ 3
Delhi, NCT 4
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Visakhapatnam, AP 2
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • saichndra
    Cinephly (@saichndra) reported

    It’s been over a day since the @ACTFibernet internet went down and ticket SR10180055765264 has yet to be addressed…. I appreciate the consistency of their network. However, the occasional issues are frustrating to handle as their support is incredibly slow to respond & resolve.

  • TalluriSuneel
    suneel talluri (@TalluriSuneel) reported

    @ACTFibernet @ACTFibernetHYD , what happened since two there was no internet, no response from team worst internet, plz guys dnot take act fiber net in Hyderabad, worst service from them

  • mekarthi87
    KARTHIKEYAN (விவசாயி) (@mekarthi87) reported

    An arrogant customer care which no one has ever seen before is @ACTFibernet @jagograhakjago @TRAI

  • Babu245489411
    Babu (@Babu245489411) reported

    @ACTFibernet @ACTFibernet Engineers waiting for HQ approval = zero action. Over-selling without infrastructure, no backup, no workaround, no ownership. Customers paying, service missing. Reality exposed. #ACTFibernet #PoorService #InternetDown

  • ReeturaazKarn
    R Karn (@ReeturaazKarn) reported

    @ACTFibernet we paid yest for new con... The technician came to our doorstep without prior noti. When we were outside. Now he is not responding to our calls or messages, and for the 1st time we spoke with him, he was rude. Kindly investigate, refund or cancel the subscription

  • veeransg5
    veerana gowda (@veeransg5) reported

    @ACTFibernet one of the worst customer centric companies, blocked my account SR10280015768704 WHY am i not able to login into my act fibernet portal using my mobile number?

  • Raghhu_visu
    Raghu (@Raghhu_visu) reported

    @ACTFibernet it seems you customer care doesn’t care about new connection .im not able to connect anybody

  • AmanChowdhury_0
    Aman Chowdhury (@AmanChowdhury_0) reported

    @ACTFibernet Could you pls help me what is the issue, are you taking this for granted? It’s been 2 days and no update. What ******** is this? @ACTFibernet

  • Simba_3195
    Nathaniel Fernandez (@Simba_3195) reported

    @ACTFibernetHYD @ACTFibernet what's wrong with you guys. The app never work even after updating. You sent me a message at 5 that there is a technical issue and the internet will be restored in 3 hours. Is almost 9 hours.

  • i_sums
    Suman Krishna (@i_sums) reported

    @ACTFibernet this is regarding the ticket SR10280005872394. Internet is not available for now than 40 hours now. Customer service is really bad where no one is responding to the queries and ETA for resolution is getting increased everytime!

  • math031991
    Saurabh Mathur (@math031991) reported

    @ACTFibernet Not sure, how can this take two days, but If we delay for one hour in payment then you cancel the subscription and now you are telling me to wait for 24 to 48 hours. I already lost my precious day today and now I just got the message that it will be done tomorrow. @GoI_MeitY

  • SubramaniyaE
    Subramaniya Ethiraj (@SubramaniyaE) reported

    @ACTFibernet please help me in resolution for this ticket SR10280028049654. It has been more than 24 hrs.

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

  • Inu_Minu
    Inayat ulla (@Inu_Minu) reported

    @ACTFibernet @BlrCityPolice they have closed service tickets without servicing. How is the company operating cheating and frauring ppl. @ACTFibernet .

  • MayaRao
    MayaRao (@MayaRao) reported

    @ACTFibernet No connection since 29th April. WFH is getting disrupted. No one picks up phone. Everyday we get a message the issue will be solved next day by 9pm and it does not happen.

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