ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 86
Chennai, TN 36
Hyderabad, TG 27
Coimbatore, TN 4
New Delhi, NCT 3
Mumbai, MH 3
Kolhāpur, MH 2
Lucknow, UP 2
Raipur, CT 1
Ludhiāna, PB 1
Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Ajit_karthi அஜித் கார்த்திக் (@Ajit_karthi) reported

    @ACTFibernet I got my issue solved. Getting call after issue sorts out, no use, kindly arrange something else to complain abt problem while occuring itself. Still in old era of press 1, press 2 stuff.. Thank u.

  • MudeeMeer Mudee (@MudeeMeer) reported

    @ACTFibernet The problem was that they weren't able to find another building to reinstall it. I have not yet received my refund. Please look into this asap.

  • 6face007 Arumugavel (@6face007) reported

    @ACTFibernet More than 48 hours we are suffering without internet service. Kindly resolve the issue at least by today (72hrs) SR10366543244204

  • dheepakmoses Dheepak Rabindran (@dheepakmoses) reported

    @ACTFibernet So you are saying I will have to wait for another 48 hours addition to 72 hours I waited?? Will you reduce the money for these days from the bill where I didn’t have service?

  • prashaanth1993 Prashaanth Ramesh (@prashaanth1993) reported

    @pkayt @ACTFibernet @ACTFibernet will neatly ignore this comment like they do the internet down. #CustomerService I have not got a call yet about any fix or any ETA for fix. Or even that they are working on it. I should assume that they are working for fixing. All i get it there is delay in fixing

  • yesha_bhatt Yesha (@yesha_bhatt) reported

    @ACTFibernet It's so difficult to reach at your customer service right point. I don't know when we will be able to come out of it. your website chat can sit there ideal for 20 years if no one bothers to contact you from anywhere else. I NEED CALLBACK. PL Help

  • itsmesuj_1 Sujatha Hari (@itsmesuj_1) reported

    @ACTFibernet - what a poor customer care you have.. We dont even have an option to speak to your customer service executives.. Such a wide network with ZERO customer service....My internet problem is ON for the past 4 days and NO ACTION from your end....

  • jERRYoN2wHEELS jERRYoN2wHEELS (@jERRYoN2wHEELS) reported

    @ACTFibernet May I know what the problem is why its taking you 5 days to repair?

  • imvishal154 Vishal Sharma (@imvishal154) reported

    @ACTFibernet Wifi is not working from last 3 hours. Yemalur Kempapura Main Road societies. Raised complaint, called technician, nd der s no resolution. Tech is instead giving excuses nd not understanding. Its a Monday and people work from home in hybrid environments. Resolve asap

  • LAKSHMANIYER14 LAKSHMAN IYER (@LAKSHMANIYER14) reported

    @ACTFibernet You have a NODAL OFFICER but no use. They won't attend the call and disconnect it. Waste service

  • aruldass_a Arul Dass (@aruldass_a) reported

    @ACTFibernet Where are you guys in Chennai. The internet services are down since 9-12-22. The complaint was registered on 10-12-22 through SR10366545727924. No action from ACT.

  • happyananth Ananth (@happyananth) reported

    @ACTFibernet Here is the reply I get Dear Customer, Our teams are working on the ground, in close coordination with respective agencies to restore connections. We will get your connection up in next 48 hrs. Sincerely regret the inconvenience – TEAM ACT

  • aruldass_a Arul Dass (@aruldass_a) reported

    @NanakFarms @ACTFibernet Tired of calling the ACT customer care. First of all not reachable if reachable long waiting time. If at all reached the CCE, they are unable to provide any timelines or no updates from them. This is highly irresponsible behavior from ACT to make the customers run pillars to post

  • pkayt Kumar V (@pkayt) reported

    @ACTFibernet @Nandhiniv07 It is already 72 hrs since my internet is down.

  • gerald_victor Gerald Victor (@gerald_victor) reported

    @ACTFibernet .. Mandous storm has come & gone in a jiffy.. Chennai GCC has cleared the broken branches & trees, and all possible wastes in 48 hours... Only ACT fibernet is still working on getting their lines up for its customers for more than 72 hours...with no ETA , nothing

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