ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 37 |
| Delhi, NCT | 5 |
| Chennai, TN | 21 |
| Chhindwāra, MP | 12 |
| Bengaluru, KA | 42 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 3 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| New Delhi, NCT | 4 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 2 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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HariTeja (@hariteja03) reported@ACTFibernet @ACTFibernet i got to to know that shifting requests are not handled on priority where many people faced such issues and new connections are on the top priority thats really bad i have raised my ticket on 28th with zero support from the team.
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abhijit v rao (@abhijitvrao) reported@ACTFibernet Internet not working. Can't raise on App as usual, as the app need my location. Pls fix asap.
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anitha (@anitharai) reported@ACTFibernet wow ACT for the service! 4 days without Internet and cable TV still no ETA from you! For TV cable there is no way to register complaint also.. all the folks looking for new connection please avoid ACT! This is in indiranagar Bangalore
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Nimish S Salpekar (@nimmo17) reported@ACTFibernet Wow, here I'm getting quick response, expecting quick resolution. Ticket ID sent to you over DM.
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.
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supreeth_kaashyapa (@SKaashyapa) reported@ACTFibernet I am planning to shift to other network connection and cancel @ACTFibernet
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Fadil Khan (@KhanFadil786) reported@ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price].
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Rishi Marwah (@r_marwah1993) reported@ACTFibernet Hi, my internet has stopped working right when i was doing something critical. SR10180119284154 is raised but no one is responding on the customer care number to expedite the fix
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vinothz1 (@vinothz1) reported@ACTFibernet i took connection apr 29. Till now they connection is down. They closing the ticket without rectifying issue. Customer care executive answering with attitude. This is the worst experience i am facing with Internet provider. SR10380047971474. None contacted me tillnow
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suneel talluri (@TalluriSuneel) reported@ACTFibernet We will cancel my connections with act fiber
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Mohamed Saquib (@md_saquib06) reported@mayankredkop @ACTFibernet I had the same issue as well. They start working only when asked for refund and post in social networking channels.
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suprateek (@suprateek13) reported@ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise
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Akshay (@Akshay20031025) reported@ACTFibernet Now they are saying again today the issue will not get fixed seriously are you guys playing here why can't you give one deadline when the issue will be fixed everyday we have to call and follow up. Why don't you escalate the issue if you are not able to fix it.
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Introvert (@IntrovertNSS) reportedPeople out there in Blore who are trying to get @ACTFibernet think twice. I had good experience till 28/Apr but since then there is no internet and they are still trying to resolve the issue. Did you ever hear from @JioCare or @airtelindia outage of 5 days? #ACTOutageInBlr
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Harsh Kahate (@chevauxenbois) reported@ACTFibernet extremely disappointed with your service. I cannot see my new connection in the list. Your support is useless and doesn't let me talk to a human agent. Resolve this issue ASAP otherwise I'm closing the connection ny tomorrow.
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