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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 24
Hyderabad, TG 49
Jaipur, RJ 5
Delhi, NCT 6
Bengaluru, KA 57
Chennai, TN 26
Madurai, TN 1
New Delhi, NCT 4
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • leosamit
    Amit (@leosamit) reported

    @ACTFibernet The last time I had a similar problem 2 months back and it took you 6 hours to fix the problem

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet hi, I am facing Internet connection issue. I am remote employee and my work requirement is huge and I am relying on this net.Raised a ticket Ur Service request SR10280424656894 is expected to be resolved by 25-May between 19:30 to 21:00. Till 19:30 how can I work?

  • vegibharadwaj
    vegi.bharadwaj (@vegibharadwaj) reported

    @ACTFibernet I have been hearing the same thing since yesterday. Could you please escalate this issue asap

  • RishabPDoshi1
    Rishab P Doshi (@RishabPDoshi1) reported

    @ACTFibernet Fraud customer care..Only telling lies and person kept me on hold for 20 mins saying I will transfer your call to Manager

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Very Dissatisfied with the service.. After payment no response from your CRM

  • vnnk_x
    Vivank 🇮🇳 (@vnnk_x) reported

    @ACTFibernet No more template bot replies @ACTFibernet @ACTFibernetHyd. Formal NCH Govt Docket Number 9374295 has already been generated against this ticket. My connection is dead for over 48 hours. I don't want automated updates on the app, I want a senior supervisor on the ground to fix

  • audiwate
    1 Million+ (@audiwate) reported

    @ACTFibernet My work hrs is 9:00 to 17:00! Would you reimburse my one day loss of pay?? As you claim the service restoration to happen around 19:00 .. i request you to treat this on priority..

  • senrobotics
    Senthil Kumar (@senrobotics) reported

    @ACTFibernet From past two days Internet is not working

  • thenameashish
    Ashish Dhaniwala (@thenameashish) reported

    @ACTFibernet @ACTFibernet I have been hearing the same response from the past 10 days from your X handle and customer care as well. I do not understand what is taking so long.Can you provide me an ETA?

  • URanasaria
    Utsav Ranasaria (@URanasaria) reported

    @ACTFibernet Pathetic Service Response. Raised ticket on May 21, issue to be solved May 22. Automatic change of resolution to May 23 & now to May 24. Service Engineer doesn't pick the phone as usual. Disgusting service levels. Planning to throw my router out & disconnect service.

  • vilipix
    Next person (@vilipix) reported

    @ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???

  • JayanthKarri111
    Jayanth K (@JayanthKarri111) reported

    Absolute service breach by @ACTFibernet. Internet down for 3+ days, disrupting my work. No technician visited or called despite multiple follow-ups. Need urgent resolution and bill credit! Account: 106782536494 SR: 1068039642664 @ConsumerCourtin @TRAI #InternetDown

  • travelgeekabhi
    Abhishek Kumar Singh (@travelgeekabhi) reported

    @ACTFibernet @ACTFibernet This is really unfair. Your call center executives keep repeating the same lines and extending timelines again and again — It’s a major issue and will take some time.” It has already been 2 days without internet and still no proper resolution or clear timeframe.

  • killuanaren
    Narendar (@killuanaren) reported

    @ACTFibernet Resolution was that it will be resolved before 12 pm today, still no response, when it will be resolved or it will be resolved ever, pathetic service it's as expected. Atleast help me how to cancel my service and get refund

  • thenordicgod
    thenordicgod (@thenordicgod) reported

    @ACTFibernet gigabit network down for 4 hours with no response in Chennai. ETA on automated ticket is 24 hours. Brilliant

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