ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 90 |
| New Delhi, NCT | 5 |
| Hyderabad, TG | 61 |
| Chennai, TN | 28 |
| Chhindwāra, MP | 46 |
| Mumbai, MH | 2 |
| Coimbatore, TN | 5 |
| Ahmedabad, GJ | 3 |
| Visakhapatnam, AP | 4 |
| Vijayawada, AP | 2 |
| Jaipur, RJ | 3 |
| Delhi, NCT | 6 |
| Madurai, TN | 1 |
| Dehra Dūn, UT | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Arani Majumder (@AraniMajumder) reported@ACTFibernet being useless as usual. SR10180583021694 raised 4 days ago, no resolution, no courtesy to call back, no technician assigned, won't even let me give up the connection. Ridiculous service.
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Kash (@kash_viral) reported@ACTFibernet Neither your internet is fast nor service has upgraded The internet still buffers both on Instagram reels & Youtube videos Only the price has been hike Multiple notifications & automated calls, emails that u send throughout the month sometime 2 notification come at same time
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet As discussed i'm not received the refund yet stii after raising the service request,I need immediate action on this I had done payment 25st may requestd refund on 3rd June it's 6th June still there is no progress and also i'm not able to track it as your app is showing no user
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Deepak Chauhan (@deepakindia2312) reported@ACTFibernet SR10180604686864 this ticket is opened since Friday. Daily the ETR keeps on changing. When will you fix this. Last year also same thing happen
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Ashfaq Ahmed (@ashfaqanns) reported@ACTFibernet I have a very bad experience with the Installation of my new connection. Internet is not working from the time it has been installed
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Mohammed Rafiuddin (@rafiuddin431) reported@ACTFibernet Cancel my plan completely and refund my money. I renewed my plan on 19 May, and in this week itself internet was down 4 times. technician told he visited and made changes in mainbox, whereas box itself is inside our house and no one visisted. Pathetic service.
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Manidhan மனிதன் (@trbmani) reported@ACTFibernet Team, I am without ACT internet for more than 24 hrs. Raised complaint SR10380587096194, ETA is already moved a couple of times. Engineer not picking up the call.. Helpdesk disconnects the call after waiting in the queue.. your service is totally dysfunctional
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Gururaj Sankh (@GSankh) reported@ACTFibernet I spoke to your sales team again when they confirmed my mobile no is updated and also spoke to service Engg for help and again they say they will resolve issue tomorrow.. God only can help
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Rahul (@rahulpoddar77) reported@ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window
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mrinmoy biswas (@mrinmoy59936493) reported@ACTFibernet @amitmath neither anyone called or came...how will u resolved? Its showin will resolve by 10pm? What is the status? Is this what after sales service?
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet My original ticket for shifting was closed and I got another ticket registered by calling ur customer care. ETR was 06/06/26. Now that is closed without any explanation or contact at ground level. And another ticket is opened to further move the ETR?. Is this some joke ?.
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Shilpesh Shah (@Shilpesh1807) reported@ACTFibernet I think you guys are not understanding professional commitment to assure to customer,I'm not getting my refund and neither the service for the payment already service request was raised, it's almost 13 days
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Nilesh Patel (@NileshP28391464) reported@ACTFibernet First, you give a morning appointment, then you switch it to the evening, and then it gets pushed to the next day; this pattern has been going on for five days, yet the problem remains unresolved.
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Naveen Kumar S (@IamNaveen_s) reported@ACTFibernet Even the house owner is chasing ACT team to remove it from his terrace. For that also there is no response. Whoever is handling the box installation is causing all the trouble Be a Lil more responsive, when 3 active connection holders are complaining about one issue with box.
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RamaKrishna Vadlamudi, CFA (@vrk100) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎
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