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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 103
Chhindwāra, MP 70
Hyderabad, TG 75
Coimbatore, TN 8
Tanjore, TN 1
Salem, TN 1
Chennai, TN 78
Lucknow, UP 2
New Delhi, NCT 3
Bhubaneshwar, OR 1
Delhi, NCT 6
Kanpur, UP 2
Ahmedabad, GJ 2
East Delhi, DL 1
Ludhiāna, PB 1
Mumbai, MH 3
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 3
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Trichūr, KL 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • kirankumargoli
    Kiran Goli (@kirankumargoli) reported

    @ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?

  • seeker0321
    Seeker (@seeker0321) reported

    @ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread

  • itsme_rammurti
    Rammurti Bhardwaj (@itsme_rammurti) reported

    @ACTFibernet Thank you for your support #ACT Your technician has collected the router from my place.. He was very supportive and professional👏 I would like to give him ⭐⭐⭐⭐⭐ for his support..

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet Your app is a joke and your chat link is a joke it never connects to an agent just waste time by waiting in the queue via phone and gets silly answers working someone will call in 2hrs etc… all lies nothing else

  • sanjayrathore36
    Sanjay Singh (@sanjayrathore36) reported

    @ACTFibernet @MMH12169799 Worst services in Lucknow .

  • karthikalagan
    karthik alagan (@karthikalagan) reported

    This is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.

  • Kritikaa014
    K (@Kritikaa014) reported

    @JioCare useless service from @jio_fiber ..no internet, no supervisor escalation. @ACTFibernet do you guys provide better service than this ?

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet you guys are not capable to handle issues raised by customers

  • Beard__7
    SY (@Beard__7) reported

    @ACTFibernet Please do this ASAP because my work suffers due to this problem.

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet what’s the ETA for completing this reconnection, I still face rudeness from customer support in order to connect with escalation team

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is still not resolved this is your highest priority team who is not even able to resolve the issue. Lack of man power and let customer suffer this is my last time being @ACTFibernet once this plan end I’m done with you. Never had such experience with local isp

  • sreekanth0510
    sreekanth_charan (@sreekanth0510) reported

    @ACTFibernet Are you guys thinking i am fool or what, the issue not resolved and now the new ETR is 9PM today so again i have to wait another 24 hrs. I am raising a complaint against you in consumer forum

  • Finprofz
    FinProfz (@Finprofz) reported

    @ACTFibernet Pathetic . No resolution till now @jagograhakjago

  • _aloopitika
    Niharika B (@_aloopitika) reported

    @ACTFibernet The customer care reps do not listen, they just cross talk all the time, the lady who picked my call the last time just didn’t listen to me. When I demanded that I speak to her supervisor, she stalled it first then put me on long hold (to test my patience) only to come back

  • vicky61293
    Vignesh 🇮🇳 (@vicky61293) reported

    @ACTFibernet Hi team, facing network issues since yesterday I have raised complaint/ service ticket and as per the ticket the ETR is aug15 9pm and no updates received from field team. Escalated to customer care twice ( Aug 15 and today as well). Bad service SR10381605650644

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