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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chennai, TN 28
Bengaluru, KA 47
Chhindwāra, MP 18
Hyderabad, TG 44
New Delhi, NCT 5
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Delhi, NCT 5
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 4
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • lalitbohra15
    lalit singh bohra (@lalitbohra15) reported

    @ACTFibernet My internet has not been working for the last 2 days.Your TAT is 4 hours,but more than 48 hrs have passed and the issue is still unresolved. No one from your team has contacted me.This is not the first time last time it took 4 days.Very poor service.SR11080271471774

  • satyiki90
    Amit Kumar (@satyiki90) reported

    4. Due to this not able to login to app to track anything or login to website. 5. First customer care saying installation person calling other number. 6. After some time they said no record found. Not able to understand where is my money/installation or refund? @ACTFibernet

  • Jagadeeshgum
    Jagadeesh Gumpena (@Jagadeeshgum) reported

    Hello @ACTFibernetHYD @ACTFibernet I'm taking new connection just 24 hrs back, yesterday mrng team was visited and they installed setup router and all. In between before 24 hours only got an network issue. Ticket was automatic opened. Still issue was not resolved. I have a work.

  • AngreziGhalib
    TheAngreziGhalib (@AngreziGhalib) reported

    @ACTFibernet Guys you must correct your service in all aspects. Neither your internet is good nor your customer care. Your team made disconnection after five days after failing to correct the issue. And now your customer care isn't answering call for refund. Moving to #Airtel

  • aakashkumarpur1
    Aakash kumar Puri (@aakashkumarpur1) reported

    @ACTFibernet No update yet? How many 48 hours are you freaking folks up to? Worst company ever!

  • VinodPonduru
    K I L L E R V I P E R (@VinodPonduru) reported

    @ACTFibernet SR10380207290014 two days over no one came to fix the issue total apartment users it's impacted please fix asap it will impact WFH

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet @VFSGlobal @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService

  • SendilGopal
    Sendil Gopal (@SendilGopal) reported

    @ACTFibernet Very poor customer service experience. Tickets are getting closed without resolving the issue, and there is no transparency or ownership from support teams. This kind of service is frustrating for paying customers. Please address this seriously. #ACTFibernet

  • EqubalHamza
    HAMZA EQUBAL (@EqubalHamza) reported

    @TheAyushSomani @ACTFibernet Very worst services no one can take responsibility for any i have sent 5 -6 emails and wrote on twitter nothing effect then.

  • BasavaMashette
    Basavaraj (@BasavaMashette) reported

    @ACTFibernet @ACTFibernetHYD @ACT_Issues Pls check ticket SR10180075422579 This is my first month experience & it is worst. You people call 100 times till new connection is done and after no response. Idiots..,.,.

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    Hey @ACTFibernet Hey @ACTFibernet, your employee Padmaja garu assured me that legal incharge Naveen Engolikar would call me “in 2 minutes”and I skipped lunch for this.I waited. No calls. Is making already exhausted customers wait endlessly part of your customer care process now?

  • santoshone544
    Santosh Kumar (@santoshone544) reported

    @ACTFibernet I got internet issue which took 2 weeks to fix so went for disconnect on April13th but still my amount is not refunded ?? It’s too horrible experience and I almost called 15 times to your customercare but no use. Can you fix this or should we reach consumer forum??

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Iam a customer of beam and act past seens 18 years

  • mohanrajnelli
    mohanraj.nelli (@mohanrajnelli) reported

    Dear @ACTFibernet, I completed the payment for a new internet connection, but the installation has still not been done. I have not received any proper updates from your team. Kindly resolve this issue at the earliest and arrange the installation immediately.

  • SuchitMish35454
    Suchit Mishra (@SuchitMish35454) reported

    @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService

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