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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 2
Coimbatore, TN 3
Hyderabad, TG 14
Chennai, TN 18
New Delhi, NCT 3
Bengaluru, KA 34
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • gangadhar8055
    Gangadhar (@gangadhar8055) reported

    @ACTFibernet @ACTFibernetHYD Really disappointed with ACT. Internet is not working properly despite raising multiple complaints about buffering and slow speed, and the issue is still not resolved. The only suggestion is to restart the router,but that hasn’t fixed anything.

  • Borington214993
    WalterWhy (@Borington214993) reported

    @ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724

  • killer_whale6
    Killer whale (@killer_whale6) reported

    Day 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.

  • shashank24ten
    Shashank Shekhar (@shashank24ten) reported

    @ACTFibernet 1 day from your tweet and not a single person has turned up or called to fix it! In today's AI world it is taking 96 hours for @ACTFibernet to respond to customer complains.

  • PrajwalDcunha
    prajwal dcunha (@PrajwalDcunha) reported

    @ACTFibernet my internet is down from from last night. Raised a ticket and resolution showe eod. That's nearly 24 hours downtime. Can you fix this ASAP, I've an interview today? 🥹

  • VennaSindhu
    Sindhu Venna (@VennaSindhu) reported

    @ACTFibernet Now they inform that all nodes are full why was this not informed yesterday when I asked to upgrade the speed? You take money but no resolution no response such a pathetic service

  • nuts_cracks
    Aruna (@nuts_cracks) reported

    @ACTFibernet Hello, there's an issue with my wifi , I expect as quick a resolution just like how you keep sending me payment reminders of at least 3/day!!How can your connection have an issue every week???

  • Aryanku69199636
    rekoark (@Aryanku69199636) reported

    Extremely frustrated with @ACTFibernet. Paid ₹3112 for a new connection (Prospect: 101796162944), but technician says 'No Feasibility.' It's been over a week and no refund! Customer care won't pick up. I need my money back immediately. #ACTFibernet #BadService

  • user21098
    user636811 (@user21098) reported

    @ACTFibernet No action is taken from your side regarding the issue or cancellation with refund. If you cannot resolve the issue I will have to escalate and file a complaint against you in consumer forum @jagograhakjago Sharing false info and selling subscription is a kind of fraud.

  • KondarajuP
    Kondaraju Pavani (@KondarajuP) reported

    @ACTFibernet @VFSGlobal Worst service ever with your customer service and services waste of being a loyal customer for years it’s time to chose the other services because of you caller on support and no offers for being 5years giving bland answers

  • manuvachanam
    manuvachanam (@manuvachanam) reported

    @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

  • vinkulkarni83
    Vinay Kulkarni (@vinkulkarni83) reported

    @ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)

  • edits_latif
    LCREATIONS (@edits_latif) reported

    @ACTFibernet Internet down since Saturday. Ticket SR10379667736684 crossed ETR, still no fix. No calls answered. The engineer gave false timings and didn’t show up. But new connections get instant response-double standard. Fix NOW or I escalate legally. #Chennai #PoorService

  • user21098
    user636811 (@user21098) reported

    @ACTFibernet Just to let you know I got a call from your technician today from (+91 91540 95438) he was insisting on closing a ticket and his TL spoke with me and told we can’t give the router and said to close the currently open tickets, he was rude, speaking in harsh tone [1]

  • TamilGamers_
    TAMIL GAMERS (@TamilGamers_) reported

    @ACTFibernet @FibernetAct Very disappointed with ACT service. I upgraded from a normal 200 Mbps plan to the Mesh Pod plan (paid extra), but the experience has become WORSE. • Speed shows 200 Mbps up/down, but even 1080p videos buffer • Live streams constantly lag

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