ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 43
Hyderabad, TG 43
Chennai, TN 20
Delhi, NCT 5
New Delhi, NCT 5
Mumbai, MH 3
Allahābād, UP 1
Yelahanka, KA 1
Cochin, KL 1
Jaipur, RJ 1
Vijayawada, AP 1
Ongole, AP 1
Kanija Bhavan, KA 1
Kollam, KL 1
Visakhapatnam, AP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ashwinskn Ashwin Nair (@ashwinskn) reported

    @ACTFibernet atrociousky bad connection all day today. We are all still depending on you guys to help us run our businesses and work our jobs from home. Please fix this ASAP.

  • nehazzzz Neha Prasad (@nehazzzz) reported

    @ACTFibernet why there is no menu option speak to a customer care person, the bots options aren't helpful. I need to speak to someone. My upload data is showing 1/4th of my monthly data usage. I haven't done that upload. Need detailed report.

  • sundargokhul Gokhul S (@sundargokhul) reported

    @Raghavans1 @sudheeshdc @ACTFibernet Yeah.. working with hotspot is hell.. hope they fix it soon

  • Kshithij14 Kshithij (@Kshithij14) reported

    @ACTFibernet An executive just called us and gave us some initial instructions. But he left stating that he will call back immediately due to network problems. He never called. And now we are receiving a message saying that the problem has been addressed. Please respond ASAP. Thanks

  • Tamilnaduexp Raam (@Tamilnaduexp) reported

    @ACTFibernet worst connection. Can't even help solve a technical issue . Your customer support keeps saying that they will assign an engineer to help but it's been almost 36hrs of no internet. Moving to a different broadband next month which has better support.

  • IrfanAliMohamm1 Irfan Ali Mohammed (@IrfanAliMohamm1) reported

    @ACTFibernet One of worst of worst customer service I have seen in last 1 decade. Very shameful after calling 199 times to customer service my query is not been resolved. Written emails to support, HO, nodal officer no one is responding. Never ever refer this service to anyone.

  • ashok_pradeep Pradeep (@ashok_pradeep) reported

    @ACTFibernet I am facing connectivity issues with ACT and I am not getting proper response from customer care.I am planning to move to other better network with better plan

  • IrfanAliMohamm1 Irfan Ali Mohammed (@IrfanAliMohamm1) reported

    @ACTFibernet One of worst of worst customer service I have seen in last 1 decade. Very shameful after calling 199 times to customer service my query is not been resolved. Written emails to support, head office, nodal officer no one is responding. Never ever refer this service to anyone.

  • ShekaranArvind arvind shekaran (@ShekaranArvind) reported

    @ACTFibernet hi team internet is not working since yesterday...mobile 9845528057. Could you please pass an update

  • mailto_ashis Ashis (@mailto_ashis) reported

    @ACTFibernet what is the next level of escalation after the appellate authority? Poor show from ACT.

  • ravish_r Ravish R (@ravish_r) reported

    @ACTFibernet disappointed with the service. EB has restored power the area whereas you have failed to do so. your inability to bring service back to normalcy urgently is saddening

  • pronoynitt Pronoy Das (@pronoynitt) reported

    @ACTFibernet Internet not coming for last 24 hrs. Issue still not resolved nor any support person has contacted yet. SR10148952126932

  • javeed0313 Javeed🇮🇳 (@javeed0313) reported

    @ACTFibernet Hello, any update? Still I'm facing the connectivity issue. Someone called me and close the ticket saying they will fix issue in future🙍

  • IrfanAliMohamm1 Irfan Ali Mohammed (@IrfanAliMohamm1) reported

    @ACTFibernet why there is no direct option to speak to customer representative in IVR?

  • ps_rule Piyush Singhal (@ps_rule) reported

    Hi  I'm requesting to fix the wire connection,my WiFi is connected through COPPER wire by your unprofessional and unskilled staff, it should have been FIBER as per my plan and your name actfibernet so kindly learn to stand on ur words and start valuing ur customers@ACTFibernet

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