ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 112 |
| Chennai, TN | 67 |
| Hyderabad, TG | 75 |
| Coimbatore, TN | 7 |
| Osmanabad, MH | 1 |
| Mumbai, MH | 4 |
| Chhindwāra, MP | 63 |
| Erode, TN | 1 |
| Madurai, TN | 3 |
| Kallakkurichchi, TN | 1 |
| Kanpur, UP | 1 |
| Delhi, NCT | 5 |
| Visakhapatnam, AP | 5 |
| Trichūr, KL | 1 |
| Ahmedabad, GJ | 3 |
| Pathanāmthitta, KL | 1 |
| Jodhpur, RJ | 1 |
| New Delhi, NCT | 5 |
| Vijayawada, AP | 2 |
| Jaipur, RJ | 3 |
| Dehra Dūn, UT | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
Check Current Status
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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ధనం-ఇంధనం! (@psseshank11) reported@ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice
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CA Paramesh Akkili (@ParameshAkkili) reported@ACTFibernet i have requested for cancellation. Kindly cancel and issue the refund.
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Sriram (@agenticposts) reportedHad the same with @ACTFibernet . 7 years of loyalty, until a customer care said "you can disconnect if you have problem". Now using Hathway without issues. Customer care is always the problem in any field.
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UPSC Mentor Piyush (@PiyushIASMentor) reported@ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?
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vishwajeet swain (@kartavya99) reported@ACTFibernet Ticket #SR10180772403854 has been pending since yesterday. I am working from home, and this issue is severely impacting my work. This is the 3rd internet outage in the last 4 days, and there has been no internet connectivity for the past 2 days. required help.
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Pradeep (@_pradeep_m_) reported@ACTFibernet How do we get in touch with support. It's been 2 weeks, tickets gets closed automatically. No one calls. Can we get support? Should I consider a service provider change?
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Hanu Rao (@HanuRaoG) reported@ACTFibernet It’s really shame on your face!!! Why you guys closed both the tickets?? Issue resolved? Who told you to close the tickets?? Please immediately open the ticket and send the technician to home. Please don’t do these worst service
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shambhu (@shambushandilya) reported@ACTFibernet @ACTFibernetHYD @FiberAct I haven't seen such an irresponsible ISP, for straight 6 days you cannot fix my internet when I asked for a refund so I can go with another ISP, you disconnected my internet. For sure I don't want to use your service. Refund my money for 3 month.
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IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported@ACTFibernet subscribers moving out to other service providers; will we start seeing a negative growth; @TAAssociates @TNorth
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Prabhanjan (@Prabhanjan1110) reported@ACTFibernet My internet has gone down for the second time in the last 48 hours. I’m extremely frustrated with having to repeatedly deal with outages and being redirected to an ineffective chatbot. Could someone look into this urgently and provide a permanent resolution? Complaint number SR10280729045434 Need this fixed ASAP.
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Nation1st (@UrsVz7) reported@ACTFibernet @forum_consumer kindly help me in this regard it has been more than 48hrs issue not resolved n no proper update and their executives don't have any contact of regional manager or any person.
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LoneGoat (@BlueHawks110) reported@ACTFibernet My internet has been down since yesterday evening. Despite raising a ticket immediately, it has been over 24 hours with no resolution . I've faced a similar 36+ hour delay before. Is this the level of service customers should expect? #ACTFibernet #Hyderabad
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rahul thakur (@rahulthakur000) reported@ACTFibernet When are u trying to reach? You and your customer service both are liar and pathetic as usual.
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karthik valluri (@vamsivallurik) reported@ACTFibernet Your technician called and once I told him its same issue, he cut the call as he knows he made a mistake earlier.
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Srinivas Konduru (@srinikonduru) reported@ACTFibernet @ACTFibernet Another outage today (5th or 6th in last 30 days) (SR10180755757814). I have written to ActFibernet Appellate Authority. Let me see if that they can help.
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