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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Delhi, NCT 7
Bengaluru, KA 114
Chhindwāra, MP 75
Hyderabad, TG 89
Kanpur, UP 2
Chennai, TN 79
Coimbatore, TN 8
Lucknow, UP 1
Ahmedabad, GJ 3
East Delhi, DL 1
New Delhi, NCT 6
Ludhiāna, PB 1
Mumbai, MH 5
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 4
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Trichūr, KL 1
Pathanāmthitta, KL 1
Jodhpur, RJ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • itsme_rammurti
    Rammurti Bhardwaj (@itsme_rammurti) reported

    @ACTFibernet Thank you for your support #ACT Your technician has collected the router from my place.. He was very supportive and professional👏 I would like to give him ⭐⭐⭐⭐⭐ for his support..

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    Dera @ACTFibernet it's been 5 hours since we lost internet. Other the chatbot in your app to raise ticket, no one connected us till now. Such a pathetic service.

  • sreekanth0510
    sreekanth_charan (@sreekanth0510) reported

    @ACTFibernet @ACTFibernetHYD i never expected this from guys, i have connectivity issue today early morning and till now the issue is not yet resolved and technician did even care to call me such worst service u have

  • rrthakkar1411
    Rohan Thakkar (@rrthakkar1411) reported

    @ACTFibernet Extremely disappointed. My internet has been down again since yesterday & this has become a recurring issue for many months now. Latest Ticket no: SR11781485598614. I've no option but to switch to another broadband provider. #ACTFibernet #Broadband #CustomerService

  • MahezwaranR
    Maheshwaran R (@MahezwaranR) reported

    @ACTFibernet Original amt of 290 rupees when I called the help desk of your team. Very worst behaviour by your team and I need a solution immediately for this issue.

  • gopiye
    Gopal Iyengar (@gopiye) reported

    @ACTFibernet Agreed. You have a lot of patience in not attending to customer's problem.

  • ramarkosg
    Ramarko Sengupta (@ramarkosg) reported

    .@ACTFibernet it's impossible to get through anyone in customer care. There's been an outage since morning, a ticket was raised too but no visibility or communication on when the connection will be restored. Your local engineers aren't responding either.Ticket: SR11081361320654

  • salian_rajath
    rajath salian (@salian_rajath) reported

    @ACTFibernet Unfortunately I have been hearing this same statement being made by your customer care executives as well but there is no resolution thus far that has proven satisfactory. Either your team delivers the service for which I paid or received fund the money that I have paid

  • mr_kaats
    MR KAATS (@mr_kaats) reported

    SR10381357589504 Request u to cancel my connection. ur connection goes down minimum one or twice every month. Absolutely no response. ur timelines don't matter as u dnt follow them. ur app does not allow to cancel connection. ur app is even worse than ur service. @ACTFibernet

  • shrikanth607
    Shrikanth Bharadwaj (@shrikanth607) reported

    @ACTFibernet When will this calculation happen, ticket is already in closed state and when will the support team be trained on this, as per your support team this is not under company policy.

  • kmkalpana2000
    KALPANA (@kmkalpana2000) reported

    @ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!

  • gopiye
    Gopal Iyengar (@gopiye) reported

    @ACTFibernet Agreed. You have a lot of patience in not attending to consumer's problem.

  • Saibrahmam5
    Uday 😛 (@Saibrahmam5) reported

    Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

  • Saibrahmam5
    Uday 😛 (@Saibrahmam5) reported

    @ACTFibernet Your customer support is incompetent, your service is unreliable, and your lack of accountability is unacceptable. Stop making false promises and start honoring your commitments.

  • ismailbinomer
    ismail baumran (@ismailbinomer) reported

    @ACTFibernet @ACTFibernet Issue is not yet resolved all you guys do is lie that’s it ???? You don’t have man power and your make customers suffer such a shame on you guys. Worst support you guys provide

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