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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • LakhanINTS
    Lakhan (@LakhanINTS) reported

    @ACTFibernet I am facing problem since 23 jun. Your technician are not even responding to calls

  • sandychau17
    Sandy (@sandychau17) reported

    @ACTFibernet frequent Internet disturbance, horrible service you offer in Delhi . The engineer never visit SR11080762649324 I am switching my plan to @jio_fiber

  • KannanRr
    Dr. Kannan RR Rengasamy (@KannanRr) reported

    @ACTFibernet Instead of resolving the issue ACT forced to take decision of closing connection. It is absolutely ridiculous customer service. Last one month I am not using my connection properly with poor internet.

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet @ACTFibernet send the complaint number

  • rahulthakur000
    rahul thakur (@rahulthakur000) reported

    @ACTFibernet Until I receive money I won’t give those boxes. Remember that i have read people review how u guys trouble customers for refund. Good condition?? You guys should br ashmed of your service

  • vishalheble
    vishal heble (@vishalheble) reported

    @ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?

  • airnoforce
    R (@airnoforce) reported

    @ACTFibernet hello, i raised a ticket about relocation a couple of days ago and your app says it's supposed to be done today but i am yet to hear from anyone from your team. please help me with this

  • UrsVz7
    Nation1st (@UrsVz7) reported

    @ACTFibernet Worst service it has been more than 24hrs non addressed my issue

  • praveen0601
    Praveen (@praveen0601) reported

    @ACTFibernet The service person came directly and told me it will be fixed within the next 10 mins yesterday evening and post which he ignored all my calls and still not fixed.. Lost my 2 days pay as I'm working from home. Thanks ACT

  • DileepReddyR2
    Rajapuram Dileep Reddy (@DileepReddyR2) reported

    @ACTFibernet We live in Uppal Bagayath area Uppal , Hyderabad. Since Yesterday we have been complaining about the internet issue .even after 24 hours, the problem is not resolved.worest service from Act

  • daneshzaki
    Dânesh Hussain Zaki (@daneshzaki) reported

    @ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative

  • MJ_199318
    MJ (@MJ_199318) reported

    @ACTFibernet @psshadnr_cyb @ACTFibernet Complaint against ACT Fibernet: payment taken but no router installation even after 3 days. Request immediate intervention, resolution, and refund/compensation for deficiency in service.

  • manishkundan01
    manish kundan (@manishkundan01) reported

    @ACTFibernetHYD @ACTFibernet False commitments, zero accountability, and no resolution. Install the connection immediately or process a full refund. #CustomerService #ACTFibernet

  • Jadeja_manish25
    Manish Kumar (@Jadeja_manish25) reported

    @ACTFibernet Your team demonstrated out of the box thinking to solve my problem-they deleted the ticket itself from the system !! Pleased by this innovative skill, I have raised another ticket - to discontinue the services for which I made full payment in advance. Keep the change! @TRAI fyi

  • BlueHawks110
    LoneGoat (@BlueHawks110) reported

    @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

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