ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 85 |
| Chennai, TN | 35 |
| Hyderabad, TG | 26 |
| Coimbatore, TN | 4 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 3 |
| Kolhāpur, MH | 2 |
| Lucknow, UP | 2 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
| Uppiliyapuram, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Subash.B
(@SubashB27529871) reported
@ACTFibernet Nobody bothered to call the customer also. After I put my complaint in tweet. Hopeless service.
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Raj
(@Raj18695889) reported
@ACTFibernet... Your customer service is pathetic.. Every time I am trying to reach the customer support my q position is more than 30 and when it reaches to 4 the call is disconnected or not answer.. # pathetic speed of ACT #say no to actfibernet
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Devang Bhadraliya
(@DBhadraliya) reported
@ACTFibernet it’s pathetic that your team is not able to restore fiber cut after 3 days,my connection is down since 25th june and till now not yet resolved, my ticket id for your ref SR11765209259914
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srikanth ravi
(@srikanthraviece) reported
@tmadhuu @ACTFibernet It looks the team here only say ..we will contact you..but will never contact..not even try to resolve
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Abhishek Sarkar
(@name_is_sarkar) reported
@ACTFibernet Not even a single leader from act is on twitter. Hiw can a customer go past your stupir customer care and useless social media team.
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Yogesh Tiwari
(@YogeshT78437397) reported
@ACTFibernet Please check DM I am very disturbed by this issue I have spent money for 3 months plan that's why I am not willing to go this easy I need the wifi service for my work check ur DM and please resolve by today itself local team is not helping at all.
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Abhilash M
(@abh1lashm) reported
B.M Kaval Indiranagar and ACT internet, the two worst combination @ACTFibernet Internet is down again ..again...again..
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Sai Sri Kishan Vemavarapu
(@SriVemavarapu) reported
@ACTFibernetHYD @ACTFibernet ACT is providing worst service in Hyderbad. First thing i do every morning is to raise a ticket that internet is not working.Ticket raised for disconnection is closed without any discussion.Even if you take that, please dont subscribe for 6 months bcoz yu they dont care once paid
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Govardhan Balu
(@vardhan_balu) reported
@ACTFibernet #Tirupati worst service. no response from sales team after payment completed. They didn't even install after 5 days
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srikanth ravi
(@srikanthraviece) reported
@ACTFibernet Are you really working on this issue.. doesn't look so..
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Subasri Krishnan
(@subzburz) reported
@ACTFibernet your internet connection drops every 10 days and it takes 24-48 hours for the service to be restored! The connection has gone again this morning. I may have to reconsider moving to another internet provider!
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srikanth ravi
(@srikanthraviece) reported
@ACTFibernet @ShaikShameer24 This another framed sentence which they have ready to send to any complaint..
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Aman
(@Aman23Aman) reported
@ACTFibernet Hey I got a callback from your customer care support. They told me that someone will come to check what’s wrong with the connection on 28-06-22 but no one came. So guess what you lost a customer now. I hope you guys will improve your service in future because now it sucks.
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Vishal Goswamy 🇮🇳
(@vishgoswamy) reported
@ACTFibernet Without resolving the issue, the ticket was closed, the record is updated with my alternate number. It's been a week with no fix and infact you deactivated my account.
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Rahul shah
(@rahulshah997) reported
Area engineer updates on call it will be fixed in 30 mins, customer care updates by tomorrow 6 pm. Area: Seshadripuram, Bangalore How pathetic. Last network outage was on 23 June and before that it was on 7th June. Great job @ACTFibernet P. S. Caught on recording (Tweet 2/2)