ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 64
Chennai, TN 30
Hyderabad, TG 19
Coimbatore, TN 5
New Delhi, NCT 4
Ludhiāna, PB 2
Pune, MH 2
Mumbai, MH 2
Rājupeta, AP 1
Madurai, TN 1
Visakhapatnam, AP 1
Chandigarh, CH 1
Nalgonda, TG 1
Jaipur, RJ 1
Raipur, CT 1
Delhi, NCT 1
Kolhāpur, MH 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • osinakiloratu Anupam Kalita Sonowal (@osinakiloratu) reported

    @ACTFibernet @KRISHNA83138665 @HathwayBrdband Yet another day gone. Let the customer suffer. We will take the money, call the customer to say the issue will be resolved before EOD and then have some good food and sleep. Forget about the services, you guys should be in hell🥵

  • AbhilashM_BLR Abhilash Matlapudi (@AbhilashM_BLR) reported

    @ACTFibernet Ref: SR10263283530990. You have worst policies in the world. Never thought ACT will go to any extent to cheat customers. Raised ticket on 28-Aug to re-activate my connection and also change the plan but your team didn't make plan change and billed me per old plan.

  • rama_1305 Ramakrishna (@rama_1305) reported from Rājendranagar, Telangana

    @ACTFibernetHYD @ACTFibernet your ground staff and service is pathetic. Name change has been submitted 9 days back and was asked to take new connection which was done and the issue is yet to be fixed.

  • sweetsai94 sai kiran sawapure (@sweetsai94) reported

    Subscribed ACT fibernet hoping for good service, but unfortunately we have to raise complaint frequently for internet not working, and we listen their resolution time as 24hrs but they start working on the request after 24hrs please choose wisely. @ACTFibernet @ACTFibernetHYD

  • SUNIL2636 Sunil (@SUNIL2636) reported

    @ACTFibernet There is a frequent internet issues that are coming up and the resolution takes 2or 3 days even though we call and escalate with support team even if we explain that it impacts our work from home.There is no proper response once the ticket raised & no senior represen

  • anandvamsi Anand (@anandvamsi) reported

    @ACTFibernet My internet is still unstable. Getting disconnected every few minutes

  • RajunaiduS raju naidu (@RajunaiduS) reported

    @ACTFibernet Account no102554498760 Sr no: SR10263262163354 Request raised dated 14th oct for internet not working, still issue not resolved and you have closed this SR without confirm with customer.

  • sarbuppalg Sarbjeet Singh (@sarbuppalg) reported

    @ACTFibernet @ACTFibernet Again a day pass without any solution.

  • sweetsai94 sai kiran sawapure (@sweetsai94) reported

    @ACTFibernet Thanks for the good response Act team asked for again24hrs of time which will cross 48hrs for me. If I cant wait they suggested for disconnecting. Me with 10 other connections from my building are getting calls for disconnecting. Worst feedback for Actfibernet-Hyderabad.

  • Anujkrsingh5 Anuj kr singh (@Anujkrsingh5) reported

    @ACTFibernet I already had words with a your team member at this afternoon. He was also interested in understanding the situation instead of giving resolution. Please don't post such kind of stuff that I am not receiving the call.

  • Aggubalaji1 Cristiano Fernandes🇵🇹 (@Aggubalaji1) reported

    @ACTFibernet . Pathetic and slow!!! Worst ever broadband I've ever used. Please don't opt ACT guys!

  • shravaniyer_98 shravan iyer (@shravaniyer_98) reported

    @ACTFibernet Same as they charge late fee for late bill payment they in turn have to pay the customers for the days when there is no broadband service. They are taking the customers for granted and delaying the problem resolution.

  • adhuvin A.Vinod Kumar (@adhuvin) reported

    @ACTFibernet Evrytim surprise for customer, are you give me job if I loose it.itself if we delay the payment for one daynow what strategy in fixing the issue. what preventive measures were taken for the outage, need with all the timelines folks say "app complaint math karo hum aake deklete.."

  • AbhilashM_BLR Abhilash Matlapudi (@AbhilashM_BLR) reported

    @ACTFibernet Raised multiple tickets but nobody did anything. Finally, my Internet was suspended for non-payment of bill. I paid the bill and raised another ticket but still no resolution. Now, your team gave meager discount instead of adjusting the diff. You lost me as customer

  • Anujkrsingh5 Anuj kr singh (@Anujkrsingh5) reported

    @ACTFibernet I already had words with a your team member at this afternoon. I was also interested in understanding the situation instead of giving resolution. Please don't post such kind of stuff that You are not receiving the call

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