ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 72
Chennai, TN 42
Hyderabad, TG 35
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
New Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • TomZed26 Mohammad Tamim (@TomZed26) reported

    @ACTFibernet I have raised a ticket for internet not working in the morning at 10am. Now its 5pm and still I didn’t get any call from ACT agent. My issue is not resolved. Worst service…!!!!

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • TomZed26 Mohammad Tamim (@TomZed26) reported

    @ACTFibernet I have raised a ticket for internet not working in the morning at 10am. Now its 5pm and still I didn’t get any call from ACT agent. My issue is not resolved. Worst service…!!!!

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • maavunoori Madhukar (@maavunoori) reported

    @ACTFibernet I am following up on my previous escalation dated November 14, 2025 (sent at 10:11 PM), regarding the complete outage of my ACT Fibernet connection since November 11, 2025. As of today, November 15, 2025 (11:00 AM IST), I have received zero acknowledgment, updates, or resolution despite the 24-hour response window I explicitly requested. This prolonged downtime (now exceeding 72 hours) continues to disrupt my professional work, academic commitments, and essential daily activities, causing significant financial and productivity losses. I reiterate that this breach contravenes TRAI’s Quality of Service benchmarks, including the 99% uptime mandate under the 2024 Broadband Regulations. Recap of Key Details: • Customer ID:*** • Address: Gajularamaram, Praga Tools Colony, Hyderabad, 500055 • Contact:*** • Ticket Reference: SR10177909921884 • Assigned Personnel: Technician Vamshi Chinthaloori (no site visit); Supervisor Sathish Ganga (vague assurances only) • Impact: Zero internet access; multiple unfruitful follow-ups via app, calls, and email. Immediate Demands (Escalated Due to Non-Response): 1. Acknowledgment Confirmation: A direct reply to this email within the next 2 hours (by 1:00 PM IST today), confirming receipt and assigning a senior resolver. 2. Service Restoration: Full connectivity restored today (November 15), with on-site verification if needed. Provide a precise ETA and tracking link. 3. Compensation & Report: • Prorated refund for 4+ days of outage (e.g., full daily rate of my plan). • Written root cause analysis (e.g., cable fault, network overload) and preventive measures. 4. Higher Escalation: If unresolved by EOD today, immediate handover to Atulit nodal level or CEO office, with CC to TRAI (reference: my impending complaint via TRAI portal). I have documented all interactions (screenshots attached) and am prepared to: • Lodge a formal TRAI complaint immediately (via app/portal) citing non-compliance. • Share this publicly on social media (e.g., X/Twitter @ACTFibernet) and consumer forums for broader visibility. • Pursue cancellation with full dues waiver under TRAI guidelines. Please treat this as a high-priority matter—your prompt intervention is crucial to retaining my trust in ACT. Thank you for your immediate attention. I expect a substantive response

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • TomZed26 Mohammad Tamim (@TomZed26) reported

    @ACTFibernet I have raised a ticket for internet not working in the morning at 10am. Now its 5pm and still I didn’t get any call from ACT agent. My issue is not resolved. Worst service…!!!!

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

  • akifmirza Akif Mirza (@akifmirza) reported

    @ACTFibernet But why no one is calling? Today is 4th or 5th day I am not able to access internet. Earlier 65 days internet outage and these 5 days no internet. Total 70 days. Don’t know what happened to this company. Any staff changed recently?

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