ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 38 |
| Nashik, MH | 1 |
| Delhi, NCT | 5 |
| Chennai, TN | 21 |
| Chhindwāra, MP | 12 |
| Bengaluru, KA | 42 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 3 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| New Delhi, NCT | 4 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 2 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Adithi (@adeatii) reported@ACTFibernet It’s already been 48 hours. I cannot continue like this and will have no option but to cancel my plan and switch to another internet provider due to poor customer service @ACTFibernet @FiberAct
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Akshay (@Akshay20031025) reported@ACTFibernet Now they are saying again today the issue will not get fixed seriously are you guys playing here why can't you give one deadline when the issue will be fixed everyday we have to call and follow up. Why don't you escalate the issue if you are not able to fix it.
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M D S R (@Mudassi71375896) reported@ACTFibernet Dear @ACTFibernet , We Still didn't get solution, now internet, Your Staff is not responding. Now what to do? Kindly Guide.
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MayaRao (@MayaRao) reported@ACTFibernet Your connection has been down since the 29th. Nobody is able to give an accurate time when it will be fixed. The ETR on the app is unreliable and elastic. @BangaloreTimes1 @DeccanHerald
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saiprasad (@saiprasad5591) reported@ACTFibernet you'll keep on changing the resolution time. This is one of the worst services. In the 10 day gap there are 2 service disruptions of more than 24 hours. Faster service. FYI I will not renew further and will end the services by July 2026 as mine is a quarterly plan.
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Avinash jha (@Er_Avinashjha) reported@ACTFibernet Received a response after all the follow-ups — a disconnection request ticket (SR10280105246023) has now been raised. Waiting for actual action and closure. Hoping this doesn’t get delayed like the support earlier.
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Md Fuzair (@MFuzair) reported@ACTFibernet Is this the way of providing the Internet services. As a customer I have raise no of ticketand still I didnot have permanent solution. SR10179948467044 this is resolved without solution again I raise tckt#SR10180099838774 plz help me with resolution @Bhatti_Mallu sir
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)
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Rajesh Gummadavelli (@RajGummadavelli) reported@ACTFibernet SR10179987489174, Raised request on 28 Apr, promised shift by 30 Apr. ACT Fiber still living in 29 Apr timezone, tasks pending, issues piling, even connection closure stuck. Truly redefining deadlines. #ACTuallySlow @jagograhakjago
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mohammed ateeq (@ateeqsinwan) reported@ACTFibernet one of the worst internet network SR10280013087124 almost 5 days over there is no fix on internet, even the technician don't receive calls and if any delay means they charge late fees if bill missed, first fix your service, if stil same i wil disconnect..
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Cravingpeace93 (@isdwlyhni) reported@dhammonia @ACTFibernet You have the worst service ever. It’s been 4 days now and not an ounce of help. Just fake updates
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suneel talluri (@TalluriSuneel) reported@ACTFibernet @ACTFibernetHYD , what happened since two there was no internet, no response from team worst internet, plz guys dnot take act fiber net in Hyderabad, worst service from them
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anitha (@anitharai) reported@veeransg5 @ACTFibernet Crap.. they just not interested in fixing issues.. It’s just mentality of Indian service providers.. they will take full amount but can’t provide service .. they take power from your home n provide connection to others .. there will be around 10-20 connections from each box ..
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K Nikhil Chowdary (@nikhilc08530435) reported@ACTFibernet Worst service ever. The junction box issue is never fixed, and I’ve been getting only half internet for the past year. Customer support just apologizes without resolving anything. It’s been 48 hours and my issue is still pending. Feeling ashamed to be act user.
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HAMZA EQUBAL (@EqubalHamza) reported@ACTFibernet Facing delay in my ACT Fibernet shifting request raised on 30 Apr. ETA was 2 May, but no resolution yet. Today I was informed abouyt issue near high-tension wire, but no clear timeline given. This is impacting my work. Kindly resolve ASAP or I’ll switch @jio_fiber
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