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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 90
Chhindwāra, MP 83
Chennai, TN 77
Bengaluru, KA 135
Mumbai, MH 4
Delhi, NCT 7
New Delhi, NCT 5
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 5
Coimbatore, TN 9
Jaipur, RJ 4
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 3
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • z1000i4
    Sriram Sridharan (@z1000i4) reported

    @ACTFibernet What is the precise timeline of resolution? Why is there no communication from your side about what the actual issue is and when it'll be fixed? I am just tired of seeing the irrelevant ETR times on your app which haven't been adhered to 6 separate times in the past 3 days.

  • Soham_Chakradeo
    Soham Chakradeo (@Soham_Chakradeo) reported

    @ACTFibernet Even your customer support ivr takes 20 minutes to assign a customer support agent. But sales team contacts in less than a minute. This behaviour is unacceptable.

  • RaziaDevani
    Razia Devani (@RaziaDevani) reported

    Pathetic service by Actfibernet... No responsibility or ownership... @ACTFibernet

  • anveshnelluri9
    Anvesh Nelluri (@anveshnelluri9) reported

    Hi @ACTFibernet @ACTFibernetHYD , It's been 2 days without internet, I've raised a ticket and called act support but no help. This is a very bad experience as an end user. #WorstAct #Worstfiber #neverrecommend

  • rajendrarathod6
    rajendra rathod (@rajendrarathod6) reported

    @ACTFibernet It’s been more than 10 hours I don’t have internet. Fix it on high priority

  • vrk100
    RamaKrishna Vadlamudi, CFA (@vrk100) reported

    @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sax Axx Exx Jubilee Hills area, Hyderabad Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Poor service... 👎👎👎

  • cybercrawler99
    cybercrawler99 (@cybercrawler99) reported

    @ACTFibernet You people arent interested it seems. Cancel the order and refund

  • RishabHriverine
    Hrishab Riverine (@RishabHriverine) reported

    @ACTFibernet Team- this is my 4 complaint. I am sure you are not focusing on issue, rather you are trying to force the outcome. If you can’t fox, tell me.

  • jagdish_mahi
    Mahi (@jagdish_mahi) reported

    @ACTFibernet very poor service from your team. Yesterday, I applied for new connection. At the time of payment, your team committed that device will be installed on same day. Then later in evening, ACT person told me that device will be installed by today 1st half of day.

  • shivakumar_n12
    Shiva Kumar N12 (@shivakumar_n12) reported

    @ACTFibernetHYD @ACTFibernet please disconnect my connection. It’s repeating the issue with the network. Even your customer care is also worst in care about customers

  • YashwanthR28440
    Yashwanth Reddy (@YashwanthR28440) reported

    @ACTFibernetHYD @ACTFibernet Need support, My acc no : 101810362040. There's no one contacting me for installation of the box above my apartment. Atleast give me a contact. Mascheendra reddy is assigned it seems, give his contact. Its been 4 days. Took money for 1 year man

  • ramjee_rm
    Ramjee Madina (@ramjee_rm) reported

    @ACTFibernet When I will get resolution

  • ProtestforRight
    The Swarna (@ProtestforRight) reported

    @ACTFibernet I'm facing some issues with the Internet. I called customer care but no one is serious about this.

  • President_Roley
    Harsh Agarwal (@President_Roley) reported

    @ACTFibernet The customer care shamelessly tells it will be solved within 24 hours for 3 weeks and never solves it. Reaching out via email is also useless. Never buy anything from ACT. @ACTFibernet If you have a bit of shame left. Check my ticket number SR10180846433465

  • vamsivallurik
    karthik valluri (@vamsivallurik) reported

    @ACTFibernet Please cancel my subscription and take your wire. I am fed up. I am notifying one month before. I already paid till September. So don't generate any bill. Cancel it

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