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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 29
Delhi, NCT 3
Bengaluru, KA 31
Chennai, TN 20
Chhindwāra, MP 8
Ahmedabad, GJ 2
Coimbatore, TN 4
Visakhapatnam, AP 2
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Chiragrc94
    Chirag R C (@Chiragrc94) reported

    @ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details

  • NileshM13475468
    Nilesh Mishra (@NileshM13475468) reported

    @ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.

  • dhruv_droid
    Dhruv Singh (@dhruv_droid) reported

    Hey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.

  • rapors36
    rapo (@rapors36) reported

    Still no response from @ACTFibernet Please refund my money, I will go for better service. Despite posting it in public forum, you don’t have minimum responsibility and sense to resolve this issue. REFUND MY MONEY

  • Laks_1996
    GODLIKE OP (@Laks_1996) reported

    @ACTFibernet It's been two days since we lost internet connectivity and no proper service to restore. SR10179879156154 FYI

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet @jagograhakjago How do you guys are in business ? Because none in your company understands the meaning of customer service.

  • premdubey3031
    Prem Shankar dubey (@premdubey3031) reported

    @ACTFibernet What's the cause of this problem suddenly and why would it take days to fix it ?

  • Chiragrc94
    Chirag R C (@Chiragrc94) reported

    @ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details

  • naveenkumar_db
    Naveen Kumar (@naveenkumar_db) reported

    @DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet Son of *****. *************. Have some shame. Taking full money and outages most of the time. Why will it take 2 days to resolve the internet issue? It's been regular now. Every weekend there is no internet, it has been happening from past 3-4 weeks.

  • Santhosh1247
    Santhosh (@Santhosh1247) reported

    @ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.

  • AjayPrabhu55
    Ajay prabhu (@AjayPrabhu55) reported

    @ACTFibernet i have raised service request on closure. Please do not generate bill for May month. Let me know any steps

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