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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chandigarh, CH 1
Hyderabad, TG 30
Bengaluru, KA 32
New Delhi, NCT 4
Delhi, NCT 3
Chennai, TN 19
Chhindwāra, MP 8
Ahmedabad, GJ 2
Coimbatore, TN 4
Visakhapatnam, AP 2
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • rairohit298
    Rohit kumar ray (@rairohit298) reported

    @Srinivasa After multiple calls & emails, @ACTFibernet has closed my ticket without resolving my refund issue. Router already returned (have video proof), yet refund kept on hold for months.Ticket no :SR10279644165026, I have all most following up on daily basis.

  • ramanand_25
    Ramanand Mahato (@ramanand_25) reported

    What’s frustrating is the mismatch between promise and delivery.
If resolution realistically takes a day, just say that upfront during selling it. Overpromising and underdelivering erodes trust fast. #ACTFibernet #CustomerExperience #InternetIssues

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 has been pending with no proper action. The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

  • HydPatels
    Patels (@HydPatels) reported

    Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet please check out my problem in dm

  • ravi4354
    Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported

    @ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT

  • sachinn_ss
    Sachin Sharma (@sachinn_ss) reported

    @ACTFibernet @ACTFibernetHYD My internet hasn’t been working since morning, and the ETR has already passed. Please fix this issue on priority my work is getting affected badly

  • polaroid080
    kanak prajapati (@polaroid080) reported

    @ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working

  • qsameer368
    Kaido (@qsameer368) reported

    @ACTFibernetHYD @ACTFibernet Using 100 Mbps ACT Fibernet for years, but still stuck with outdated cables that can’t support the speed. Raised a complaint on April 13—no response till now. Extremely poor service. Time to switch to a better provider.🤮

  • Ash75Josh
    Ashish Joshi (@Ash75Josh) reported

    @ACTFibernet two ticket raised . Internet not working . One of the oldest cuatomer. No one visiting . Horrible customer experience . Pls take some some serious acrion & asap . Aak some senior in your team to monitor this bad situation . Pls help asap

  • rahul610
    Rahul Agarwal (@rahul610) reported

    @ACTFibernet horrible service. No customer orientation. I guess state of most companies in India. Customer can go to hell

  • FiZbQ
    i@m (@FiZbQ) reported

    I could find many others, who have also reported the same internet connection issues to the same X handle @ACTFibernet. And they were also left unresolved. This is very bad. I am switching to other service provider very soon. It is affecting my work.

  • Jaiprakash172
    Jai Prakash (@Jaiprakash172) reported

    @ACTFibernet When are you going to fix

  • kevineliezer8
    kevin eliezer (@kevineliezer8) reported

    @ACTFibernet I have all the call recording and what's app chats which I can share if needed . You guys charge fine when there is a 10 minutes delay in payment now you guys make delay in resolving the issue but you still change me full

  • SweeTie92083310
    Jagyanseni (@SweeTie92083310) reported

    @ACTFibernet Shame service @ACTFibernet

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