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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Ludhiāna, PB 2
Bengaluru, KA 98
Vijayawada, AP 1
Chennai, TN 48
New Delhi, NCT 4
Chhindwāra, MP 56
Mumbai, MH 4
Hyderabad, TG 67
Coimbatore, TN 8
Ahmedabad, GJ 3
Tanjore, TN 1
Salem, TN 1
Lucknow, UP 2
Bhubaneshwar, OR 1
Delhi, NCT 5
Kanpur, UP 1
East Delhi, DL 1
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 2
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • maheshkumar2030
    mahesh kumar (@maheshkumar2030) reported

    @ACTFibernet without activating my account how you are disconnecting my connection Dear Customer, Your ACT A/c:109245880079 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET

  • PreetiLata4
    Preeti Singh (@PreetiLata4) reported

    @rvaidyanth @ACTFibernet @ACTFibernet your services are so bad. Why isnt there an option to connect to an agent ? Pissed off

  • dineshrtvt
    Dinesh (@dineshrtvt) reported

    @ACTFibernet @ACTFibernet you guys are not capable to handle issues raised by customers

  • SSirugamani
    S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported

    @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

  • sivagmca
    Siva Kumar (@sivagmca) reported

    @ACTFibernet Nearly 24 HOURS without internet. Multiple calls. Multiple service requests. Still NO resolution. Zero urgency. Zero accountability. This is an unacceptable way to treat paying customers. I would NOT recommend ACT Fibernet to anyone.

  • Bharath__badass
    Bharath Kumar (@Bharath__badass) reported

    @ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?

  • seeker0321
    Seeker (@seeker0321) reported

    @ACTFibernet There is still no communication , you guys are intentionally looted my money, never tried to install the connection, and now not giving my hard earned money, you are a fraud company, I'll case on your for mentally traumatizing for so many days

  • yogeshsherman
    yogesh sherman (@yogeshsherman) reported

    @ACTFibernet so they call and disconnect themselves so that they can close the complaint, Avoid it

  • _mahjabeen_
    Mahjabeen | Photographer (@_mahjabeen_) reported

    @ACTFibernet I have disconnected the connection due to inefficiency from your side to fix it @ACTFibernet Why hasn’t there been any information about the refund yet?

  • syedhussain75
    syed (@syedhussain75) reported

    @ACTFibernet Don’t you see that ETR is already crossed. Why you want me to check on app. Do u have any problem posting here? Are u scared of loosing new customers? Please i request don’t fall in this pathetic internet. Find some other company with good services.

  • jsb_offl
    𝕾𝖚𝖓𝖉𝖆𝖗𝖊𝖘𝖍 𝕭𝖆𝖇𝖚 (@jsb_offl) reported

    @RevanTalks @ACTFibernet Better stay with ACT. Aurtel, Jio lam customer service la atha vida mosam

  • alpha069425
    ஆல்ஃபா (@alpha069425) reported

    @RevanTalks @ACTFibernet @ticfiber if ticfiber service is not available in your area check with skylink ****. skylink also a reliable operator.

  • vicky61293
    Vignesh 🇮🇳 (@vicky61293) reported

    @ACTFibernet Hi team, facing network issues since yesterday I have raised complaint/ service ticket and as per the ticket the ETR is aug15 9pm and no updates received from field team. Escalated to customer care twice ( Aug 15 and today as well). Bad service SR10381605650644

  • SoleilFils
    Ajay Kumar S (@SoleilFils) reported

    Still no one has been assigned @JioCare @reliancejio . Booked and paid for my @ACTFibernet new connection unfortunately. The hassle of booking a not available slot vs tollfree not allowing to proceed to talk to a support executive is not worth my time!

  • riceofsushi
    Haiku (@riceofsushi) reported

    @ACTFibernet The issue is still not solved. How much longer will it take for you resolve the issue? Since our new connection, we have been having at least one issue every month. Why? We are seriously considering shifting to @airtelindia

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