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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 39
Bengaluru, KA 76
Hyderabad, TG 55
Ahmedabad, GJ 3
Chennai, TN 27
Coimbatore, TN 4
Visakhapatnam, AP 4
Vijayawada, AP 2
Jaipur, RJ 3
Delhi, NCT 6
Madurai, TN 1
New Delhi, NCT 2
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • kashipboyina
    kashipboyina (@kashipboyina) reported

    @ACTFibernet @ACTFibernet How many days will it take to rectify my network issue? I do not understand why it is taking so much time. No one is answering my phone calls, and I have not received any update on the status of the complaint.

  • _arooran_
    Arooran (@_arooran_) reported

    I paid for a 3-month subscription, but your network quality is terrible. Customers shouldn't have to beg for the service they've already paid for. Either: Restore my connection immediately, Refund the downtime period, or I will cancel ACT and move to a competitor. #actfibernet

  • ncspeaks13
    NC (@ncspeaks13) reported

    @ACTFibernet @JioCare @reliancejio please learn how to respond quickly from act let me know if i should cancel your connection and move to act?

  • Avinash_ganapa
    huh! is it me (@Avinash_ganapa) reported

    @ACTFibernet There has been no update on the issue till now, no one has come to my place to check what is happening ?

  • jaidev365
    jaidev (@jaidev365) reported

    @ACTFibernet Have some shame .your service literally sucks..taking money and providing zero service.watingin from morning at home just for installation and now your service provider says half an hour more.if I won't be at home he will go back..such stupid service providers.

  • harsh_sing96427
    Wicked Sunny (@harsh_sing96427) reported

    @ACTFibernet SR10280550120364 logged from yesterday. Still no resolution

  • NepalMadhireddy
    Nepal Madhireddy (@NepalMadhireddy) reported

    @srinikonduru @ACTFibernet True, ACT never takes customers seriously

  • kartik9173
    Kartik (@kartik9173) reported

    @ACTFibernet I know I only have created the ticket, The reason to bring issue here is to have a permanent solution, it's been almost 3-4. Not getting proper solution. Neither no Technical guy called and explaining the issue.

  • Benlita_Pinto
    Benlita Pinto™ (@Benlita_Pinto) reported

    . @ACTFibernet your team did 'maintenance' yesterday & completely broke my internet. Router WAN IP is 0.0.0.0. Regular customer care is useless anyway. Fix this immediately! Every time you do your stupid maintenance, your employees mess up & leave me with no Internet for a day!

  • ncspeaks13
    NC (@ncspeaks13) reported

    @JioCare having issues with my internet connection, been three days and no one is answering the call after raising the service request. Let me know if you are interested to rectify if not i can shift to @airtelindia or @ACTFibernet a

  • rajender4reddy
    Rajenderreddy (@rajender4reddy) reported

    @ACTFibernet @ACTFibernetHYD Disconnected service. Refund not paid to bank last conversation balance transfer to another ACT account . Now suddenly sending dues email.Stop misleading customers. This is unacceptable and feels like deliberate confusion and harrassment

  • AnabilDey12314
    Anabil Dey (@AnabilDey12314) reported

    @ACTFibernet @Preronareen Why does your customer service doesnot work? Your customer support email response is automated, chat bot does not work. The only way to get work done is to tag you on twitter? If your customer support is non-functional then why even keep such a team?

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    Hello @ACTFibernet You have a very stable network when no downtime But you have a pathetic support in Delhi-92 region It's been 2 days since the outage happened and no response or action Idk what's wrong with you I guess you don't want to operate in this region of Delhi

  • ManishKanti1
    Manish Kanti (@ManishKanti1) reported

    @ACTFibernet I need to recharge my account, kindly help as I am facing issues.

  • Prakydotin
    PrakyDOTin (@Prakydotin) reported

    @ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n

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