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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 72
Chennai, TN 31
Chhindwāra, MP 48
Mumbai, MH 3
Bengaluru, KA 98
Delhi, NCT 6
Ahmedabad, GJ 4
Pathanāmthitta, KL 1
Visakhapatnam, AP 4
Jodhpur, RJ 1
New Delhi, NCT 6
Coimbatore, TN 5
Vijayawada, AP 2
Jaipur, RJ 3
Madurai, TN 1
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • kharsha36
    Harsha Kollipara (@kharsha36) reported

    @ACTFibernet Internet is not working since this morning dated June 13th near HMT Colony Miyapur, not able to reach customer care and your website is also not reachable. Requesting to resolve this issue.

  • nikhil91099
    Nikhil Kumar (@nikhil91099) reported

    @ACTFibernet Internet has been down for the last 2 days. Complaint already registered but issue is still unresolved. Service Request: SR11080670038194 Kindly resolve this on priority and provide an update. The prolonged downtime is causing significant inconvenience.

  • SachitRidesAway
    Sachit Bhat (@SachitRidesAway) reported

    @ACTFibernet your internet services are as bad as BSNL. EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. I have taken the mesh router and pay way high for it. And your customer service is so bad. Can't even get in touch with your Customer service team. #bangalore

  • salmantheboxing
    SYED SALMAN (@salmantheboxing) reported

    "Absolute fraud by @ACTFibernet! Your team has marked both my tickets as 'Issue Resolved' on the app without even configuring my router or visiting my house. My Wi-Fi network is STILL NOT SHOWING. Stop closing tickets falsely to hide your fake metrics! Fix this right now or refund my money!"SR10280750085812

  • jainsachin1201
    Sachin Jain (@jainsachin1201) reported

    @ACTFibernet Whole day is gone again. When it will be resolved. Why the issue couldn't be resolved before ? Half of june month gone without internet. @ACTFibernet

  • NileshP28391464
    Nilesh Patel (@NileshP28391464) reported

    @ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.

  • trivediGaurang_
    Gaurang Trivedi (@trivediGaurang_) reported

    @ACTFibernet Dear @ACTFibernet do resolve my issue today itself. It's been a long time since I haven't received any response from your team.

  • pqrohan
    Rohan (@pqrohan) reported

    @ACTFibernet When you will work ? Internet is not working since Friday evening. Pathetic service. @ACTFibernet

  • shivamhwp
    shivam (@shivamhwp) reported

    @ACTFibernet i did dm. can you please fix it asap.

  • PushpaMuthyam
    Pushpa (@PushpaMuthyam) reported

    1/ @ACTFibernet I've spent 45 days trying to close my account 101799520914. The router has now been collected. The ONLY thing left is my refund of ₹6,614 — and it still hasn't been paid. Every customer care is hanging up the call in between. @ConsumerFF

  • Inu_Minu
    Inayat ulla (@Inu_Minu) reported

    @ACTFibernet u disconnected the phone while I was raising complain abt your internet. Every week your internet doesn't work. @jagograhakjago terms and conditions take money for 6 months but we face issue for weeks and no help. Is this how consumers are dealt with ? @ACTFibernet

  • nyup_188
    prdúmna (@nyup_188) reported

    @ACTFibernet within just 10 days, ur wifi is not working. Ticket raised Technician visited y'day>but no soln. Tried calling him n times>not picking calls. Customer support assured a call back>not recvd any. In app req'sted callback from engineer>But no calls>Frustrating.

  • VipulGoel12
    Vipul Goel (@VipulGoel12) reported

    My internet not working for last 3 days. I've raised ticket on app but no action has been taken. Stopped working next day after I paid the bill and cancelled Disconnection request. Regretting my decision to continue with this ****** company. Please refund me. @ACTFibernet

  • shambushandilya
    shambhu (@shambushandilya) reported

    @ACTFibernet @ACTFibernetHYD @FiberAct Today is the 6th day, 4 support tickets and many sorries and apologies but the internet still does not work.!

  • gsrajah9410
    Rajah Ganesh G S (@gsrajah9410) reported

    @ACTFibernet I know about the ETR in the app. My question is why has the issue not been resolved for more than 12 hours. I am paying for entire month for a WORKING service. Please reduce my bill during next renewal for the time the ticket was raised until the time its resolved.

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