ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 37 |
| Chennai, TN | 22 |
| Hyderabad, TG | 10 |
| Pune, MH | 3 |
| Coimbatore, TN | 2 |
| Erode, TN | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| New Delhi, NCT | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Prashanth Rao
(@prashanthrao) reported
@ACTFibernet @ACTBangalore After lots of haggling,ACT restored the connection.BUT,the joke is they sent an invoice for one day. Not for the month. How does a customer make the payment and retain the connection? It's a puzzle.ACT can you share tricks to communicate with your incompetent service team 2 of 2
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aleempasha
(@aleempasha9) reported
@ACTFibernet your customer service is very pathetic. I have called multiple times but my issue isn’t resolved and your technicians avoid calls. Do the needful ASAP ask someone to call me
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Abhi
(@abhiarmy007) reported
@ACTFibernet And the issue occurs again. This was the last chance that I had given to #ACT. SR10264419762544 has been raised by me for disconnection and this time it is happening. I am going for Airtel.
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Vinod Chandrashekar
(@chandrashekarpp) reported
@ACTFibernet No it's not yet resolved they said that it will be done by today afternoon, but no changes has been done. One of ur representative said to send a mail, i have done that too, but no resolution yet.
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laxmikanth choubey
(@laxmikanthchou7) reported
from
Medchal Malkajgiri, Telangana
I think this is very worst thing I always been experiencing no one have contacted upto now to solve the internet issue @ACTFibernet @ACTFibernetHYD
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Revanth Tatina
(@revanth_tatina) reported
@ACTFibernet Any luck on this? Or do you say that this is how the customer service would be!!
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Yathish Raj
(@yathish_raj) reported
@ACTFibernet entire world is moving towards agile, when are you moving? Your current model is pain, SR10264410196944, lots of bureaucracy, ticket first customer next, no followups, long waiting time, un organised, list goes on n on.
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NamithaBeach
(@BeachNamitha) reported
Dear @ACTFibernet Extremely disappointed with your relocation services. In spite of registrating on your app , my request is unheeded to. I have raised many tickets but your team is indifferent. WORST CUSTOMER SERIVICE EVER. And I have paid for a year. Very disappointing 😔
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Mohit Taneja
(@tanejam7) reported
Again DOWN @ACTFibernet why you always be down whenever we require SR11064418293364
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manjunath kolur
(@manjunathkolur) reported
@ACTFibernet worst service , initially they give nice speed , after one month they will reduce , wen we rise a complaint they will rise the speed , again after two days they will reduce it worst service ,@HathwayBrdband you people are best
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P K Sahoo
(@PradeepKrSahoo) reported
@ACTFibernet SR10164402512568 Hi Team, still waiting for the resolution. The above ticket is closed. Please initiate the refund of amount.
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Vinod Chandrashekar
(@chandrashekarpp) reported
@ACTFibernet I have been escalating this issue from past 1 month. No resolution yet. It's really disappointing. Just to transfer my money from my account I have been waiting for just excuses.
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Mohit Taneja
(@tanejam7) reported
@ACTFibernet @airtelindia Received the message at your end. You will take more than 24 hours to resolve the issue. SURPRISED!!! Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 3/22(MM/DD) 16:00 to 19:30. Sorry for the inconvenience. Team ACT
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tejas
(@Tejast25) reported
@ACTFibernet I am ready to file a complaint in consumer court for this. Before payment act claims 100mbps speeds and here I’m struggling to get even 0.50 mbps ????
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E(mad)²
(@sastaeinstein) reported
@ACTFibernet Internet down from past 3 hours, already raised complaint. Nothing happened neither anyone cared to call. This is outrageous especially if you have work from home. Resolve ASAP. I better switch to some other Fibers.