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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 50
Chhindwāra, MP 24
Jaipur, RJ 5
Delhi, NCT 6
Bengaluru, KA 57
Chennai, TN 26
Madurai, TN 1
New Delhi, NCT 4
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • bavinash53
    Avinash (@bavinash53) reported

    Hello @ACTFibernet. This is to inform you that we are facing internet issues and the resolution time is showing till 7pm neither act team has informed us beforehand. This is causing huge inconvenience. Need speedy resolution in this matter. waiting for your response

  • JerkLifeless
    Lifeless Jerk (@JerkLifeless) reported

    @ACTFibernet It's been two days since the internet went down, and couple of times the ETR has been revised, it just hit the trust I have on ACT, I demand details on why there is a delay as it impacts my work , I see very poor quality service SR10380418918674

  • pelanebaat
    Pelane Baat (@pelanebaat) reported

    @ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.

  • pradeepkenny
    pradeepkenny (@pradeepkenny) reported

    @ACTFibernet Hi @ACTFibernet whether you will address this issue or going to reply the same stating concerned team is looking

  • travelgeekabhi
    Abhishek Kumar Singh (@travelgeekabhi) reported

    @ACTFibernet @ACTFibernet This is really unfair. Your call center executives keep repeating the same lines and extending timelines again and again — It’s a major issue and will take some time.” It has already been 2 days without internet and still no proper resolution or clear timeframe.

  • AnimeshDey1979
    Animesh Dey (@AnimeshDey1979) reported

    @ACTFibernet even if it is light rain along with @NammaBESCOM ACT also dies, no internet SR10280386203634. Its becoming worst day by day ACT

  • daburkaatel
    WhySoSerious (@daburkaatel) reported

    @ACTFibernet my connection is not stable, getting lot of issues during office meetings.These issues are not affecting normal internet usage but creating huge problem for office work. Can you help on this?

  • hypnoindian
    sadakathullah khan (@hypnoindian) reported

    @ACTFibernet Thanks Appreciate your help. Please erase my contact details from your records so that no one from act can use my details. 🙏

  • Bhandari_Aujas
    Aujas.Bhandari (@Bhandari_Aujas) reported

    @ACTFibernet no internet from 12.05 pm, second fault under 20 days(fault complaint on 03 May as well)very pathetic service by ACT fibernet, resolve the issue asap

  • TFIBUNNY
    Bunny (@TFIBUNNY) reported

    @ACTFibernet Internet down for 5+ hours. Already spoke to customer care, but no resolution yet. Urgent work is affected. Please resolve ASAP. Account No: 101767849442 #ACTFibernet #PoorService #InternetDown

  • dhairyakhale
    Dhairya (@dhairyakhale) reported

    Hello @ACTFibernet my internet is out since yesterday morning and a resolution was expected till 9 pm. It is a new day and still no news? You don't take a minute to charge extra fees if payment is delayed, what about now? Ticket no SR10280391703704

  • BarickDevojeet
    profit & sL (@BarickDevojeet) reported

    @ACTFibernet Its no use it showed it will be resolved yesterday and now it shows it will be done today. i cant even talk to your customer care.

  • AnanthVedantam
    Ananth vedantam (@AnanthVedantam) reported

    @ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action

  • pradeepgadila
    Pradeep Patil (@pradeepgadila) reported

    @ACTFibernet My internet is down since 18th May, my ticket number is SR10180334855014. I have called your customer service more than 20 times in the past 4 days and still issue is not resolved. Everyday I'm told it would be resolved but it doesn't happen. Worst customer service.

  • senrobotics
    Senthil Kumar (@senrobotics) reported

    @ACTFibernet There has been no response, and this is one of the worst services. Customer care informed me yesterday that they would resolve it within 2 hours, but it's almost two days with no resolution.

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