ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chennai, TN | 28 |
| Hyderabad, TG | 55 |
| Bengaluru, KA | 74 |
| Chhindwāra, MP | 37 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 4 |
| Vijayawada, AP | 2 |
| Jaipur, RJ | 6 |
| Delhi, NCT | 6 |
| Madurai, TN | 1 |
| New Delhi, NCT | 3 |
| Dehra Dūn, UT | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| Alwar, RJ | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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SBajaj (@SBajaj06) reported@ACTFibernet I guess this will get resolved tomorrow ? I haven’t heard back from any of your technical team and the number provided on the app for engineer is not picking up my call! How am I supposed to manage WFH when the wifi is down so frequently? And no one sorts it out before 24 hours!
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Jahangir Alam (@TheJahangirAlam) reported@ACTFibernet Don't appreciate template response. Need to fix the issue asap
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD Complaint No: SR10180476603804 My internet has been down since the night of the 28th. You promised it would be fixed by 1 PM on the 29th, then changed it to 6:30 PM. I called and explained that I had urgent work, and your team assured me the ticket
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Srinivas Konduru (@srinikonduru) reportedAnother disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage
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srikanth (@srisunraam) reportedHi @ACTFibernet , @FiberAct This is regarding Ticket no: SR10380431252560. It's 5 days now The previous two tickets were not resolved but closed. Can you please resolve the issue?
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Jinendra Kothari (@Jinukothari2) reported@ACTFibernet I raised 3 tickets and all of them are closed without a resolution. My internet is working at 8 mbps speed against a plan of 400 mbps. Are you guys taking your customers for a granted?
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Atharva Pandey (@Atharva93602372) reported@ACTFibernet 2) which is completely unacceptable for a broadband provider. Kindly stop sending automated responses and resolve the issue urgently. Ticket ID: [SR10780489440484] #ACTFibernet #PoorService
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Sreenivaasan (@sreeni08g) reported@ACTFibernet Requested for new connection and paid the amount 3 days ago. Yet to do the installation. Can you please help
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yashwant singh (@YashSsm) reported@ACTFibernet @ACTFibernet 1-2 days down is a glitch. 7+ days with no internet is a failure. Apologies don’t connect us — fixing it will.
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kashipboyina (@kashipboyina) reported@ACTFibernet @ACTFibernet How many days will it take to rectify my network issue? I do not understand why it is taking so much time. No one is answering my phone calls, and I have not received any update on the status of the complaint.
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Yajul Srivastava (@yajulsrivastav) reported@ACTFibernet interner not working since last night.. Raised a ticket already.. No resolution still! I have a Work from home setup.. If this is the level of your services.. I'll not renew this coming month..!! Ticket no. - SR11080523919044
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Mohammed Sameer (@sameermoh) reported@ACTFibernet SR10180483914514 is not resolved after the ETR time expires. We have subscribed for work and such disconnections are hampering our services. Please expedite the resolution.
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shyam Sundar (@shyamtutu) reported@ACTFibernet Not able to login to the app through registered mobile number. Internet is down from the noon. Is act network hacked? Raised the complaint but no one attended yet. What's the reason?
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NC (@ncspeaks13) reported@ACTFibernet @JioCare @reliancejio please learn how to respond quickly from act let me know if i should cancel your connection and move to act?
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet @ACTFibernetHYD I have received the disconnection message. When I contacted customer care regarding the refund, your representatives informed me that the amount would only be transferred to another ACT account. This is unfair and was never disclosed when I took the
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