ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 87 |
| Chennai, TN | 35 |
| Hyderabad, TG | 25 |
| Coimbatore, TN | 4 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 3 |
| Lucknow, UP | 2 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Siyaram
(@Siyaram7) reported
@ACTFibernet @PervezPasha3 Internet not working at home nd office both
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Sai Kumar
(@nsknskns) reported
@ACTFibernet I think not sure whole network crashed in Hyderabad ... not able to connect to workspace.. trying to raise service request via app is not reachable to host server..
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thanya ganapathy
(@thanyaganapathy) reported
@ACTFibernet @Venkate56782649 Please don't waste your time with this connection. It's horrible, and their customer service is even worse.
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Siyaram
(@Siyaram7) reported
@nsknskns @ACTFibernet Same here internet not working since last one hour both at home and office
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bhargav kumar
(@bhargav428) reported
@ACTFibernet Yes, it's resolved now after a service loss for more than 24 hours, hopefully this won't be repeated
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Jagrit Dixit 🇮🇳
(@jagritdixit) reported
@ACTFibernet Pathetic service guys!! Experienced >27 hours downtime twice in just a month. The query was expected to be resolved by 12 but still waiting. Though the query was queed as an Emergency Query, it just didn't work. Below is the query- SR11059388924132
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Yeshwanth
(@Yeshwan66235122) reported
I have raised a reconnection request for my act connection the service requests got closed but still internet connection is not working and no response from the customer very poor service @ACTFibernet #noresponse #verypoorservice planning to change my broadband connection
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Siva Kaarthikeyan
(@siva_m92) reported
@ACTFibernet @ACTFibernetHYD my act fiber net not working. Not able to raise request. Tried calling customer care but no response. Do the needful
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Praveen K Mohan
(@praveenkmohan) reported
@ACTFibernet I want someone from your team to call. Otherwise, with an unresponsive service, I don't see a reason to renew the plan with you.
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thanya ganapathy
(@thanyaganapathy) reported
@ACTFibernet - You arsehole have some ******* problem with your connection and your god damn customer service. Please ask your bloody team to speak to customers properly. If there is an issue with ANY ******* Thing from our side. Learn to bloody calmly tell us
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Abey Chal
(@Ben33822455) reported
@ACTFibernet You cannot put the internet down and make all customer helpline busy. If such is the accountability, then I will not pay for next month. During pandemic, most of the work happens with the internet and corporate doesn't accept this as a reason for absence
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Goutam Lalwani
(@goutamlalwani) reported
@ACTFibernet I am not able to contact ActFibernet. Please let me know how to reach out to customer care through call
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Adama Shiva Kumar
(@Adama_ASK) reported
Privilege of being @ACTFibernet customer - you'll become loyal customer of @reliancejio mobile internet. Area outages, fibercuts etc. monthly service issues more than bill payment transactions & nobody responds for internet issues. #worst #Services @ACTFibernetHYD
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Prabash Kumar
(@PrabashKumar11) reported
Dear @ACTFibernet , Yesterday all of sudden I lost my connection and I have raised a service request "SR10759414882512" but till now I didn't see anyone from your team taking any action. Monday is a peak time to work,pls try to understand and allocate a person to sort the issue.
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Mahadevan Muthuswami
(@Mahadevan93) reported
@ACTFibernet I am sorry to say this but i am really disappointed with your service. i am still without a proper internet connection. This problem has been going on for a week now. I am tired of raising tickets. Please have the issue resolved ASAP as i work from home.
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