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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 36
Hyderabad, TG 12
Chennai, TN 20
Noida, UP 1
New Delhi, NCT 2
Coimbatore, TN 2
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
Mumbai, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Vivek_Bhat
    Vivek Bhat (@Vivek_Bhat) reported

    @ACTFibernet Have raised the complaint at 8.30am today but no response till now, now they are chaceking what's being happened???? Pathetic, work is totally interrupted and yesterday afternoon also no service from 4pm to 7pm ACT Fibernet ticket no SR10263890534374

  • kukkisengar
    Kukki Sengar (@kukkisengar) reported

    @ACTFibernet @KRISHNA83138665 Why you giving new connections, you guys unable to handle existing customer daily ur fibercut issue coming and u take 24hrs to fix it , n customer pay for 100% service and u r fail to provide it properly, please don’t take this Act Internet they are not providing proper service

  • RahulBasu1993
    Rahul Basu (@RahulBasu1993) reported

    @ACTFibernet Please resolve the issue ASAP.

  • ASAtoday
    Sam (@ASAtoday) reported

    @ACTFibernet 2 days back we took new connection. But your employee didn't finish the installation properly & was also rude & arrogant. We took 549/- plan for 3 months. After much deliberation, he came to fix the installation, but speed reduced to 36-38mbps instead of 40mbps

  • bharatjsb
    Bharat vadrevu (@bharatjsb) reported

    @ACTFibernet Worst then the worst service. For static IP we paid 20days back and we login the service request too, but still now we didn't get static IP. Called you I'm taking about coustomer care many times approx 50tyms per day not a use and no response from your end..

  • ShajanA41178498
    Shajan A (@ShajanA41178498) reported

    @ACTFibernet Hello ACT Do you have enough technicians? Because raising a complaint it’s been four days,the customer care executives says they have allotted a technician but no one contacted me yet ! Suggest me a good operator to switch over

  • Uday_Rg26
    uday rg 🇮🇳 (@Uday_Rg26) reported

    Even 75mb file is not downloading taking more than 45 mins @ACTFibernet I used hotspot to download that 75mb file this issue I'm facing since 2 days. Ur technician asking me why are you raising complaints frequently? But my qstn is why I'm getting net issues frequently

  • Uday_Rg26
    uday rg 🇮🇳 (@Uday_Rg26) reported

    @ACTFibernet Buddy till few minutes back I faced slow net, yesterday also same complete day full slow network. NOW IT IS FINE

  • RafaSidwolf
    Siddhant patni (@RafaSidwolf) reported

    @ACTFibernet your customer service team is absolutely pathetic. I have a query that I need to resolve ASAP. Please reach out to me.

  • Meenakshipai
    🇮🇳Meenakshi Pai 🇮🇳 #वंदेमातरम।🇮🇳🇮🇳 (@Meenakshipai) reported

    @ACTFibernet Pathetic customer support! Following up since 3rd of Jan 2022 and till date you are issuing tickets and without resolving closing and , lack of coordination between back office/ app developers/ feild executives. Your IVR needs to be upgraded. FAQ s don't help

  • Narasimrishpaap
    simha80 (@Narasimrishpaap) reported

    @ACTFibernet what the hell is wrong with your service? No customer service. No internet since morning.

  • Vinay78513516
    Vinay (@Vinay78513516) reported

    @ACTFibernetHYD @ACTFibernet @forum_consumer Hi Team, This is 4th remainder to you I have not received any refund even after giving back my router back to in chennai.please provide my deposit amount back as per the discussion.i cant wait anymore.Anybody please help

  • surya3887
    $urya Prakash (@surya3887) reported

    @ACTFibernet Not resolved.. my feedback is worst support (-100 rating)no response to my email, tweets & no proper information shared and tickets gets closed automatically.

  • afunkyboy
    Rahul Singh (@afunkyboy) reported

    @ACTFibernet @ActfiberC Dear team, not happy with the service, I raised connectivity issue 24 hours back and nobody turned up yet. I'm unable to work from home. Pathetic service. Ticket #- SR10263888870018 tentative expection for closure was 1/13 (MM/DD) between 09:00 to 13:00.

  • puppalaGanesh9
    Ganesh Patel NOTA (@puppalaGanesh9) reported from Annāram, Telangana

    @JioCare @reliancejio Can you please call me and clear My internet issue, i hav posted my number in the DM, We are facing the issue from past 6 months. If you're are able to clear my issue We will be joining in @ACTFibernet

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