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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 116
Chhindwāra, MP 76
Hyderabad, TG 89
Kanpur, UP 2
Chennai, TN 79
Coimbatore, TN 8
Lucknow, UP 1
Ahmedabad, GJ 3
East Delhi, DL 1
New Delhi, NCT 6
Ludhiāna, PB 1
Mumbai, MH 5
Delhi, NCT 6
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 4
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Trichūr, KL 1
Pathanāmthitta, KL 1
Jodhpur, RJ 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • mr_kaats
    MR KAATS (@mr_kaats) reported

    u promise reliable service, yet my connection is disconnected repeatedly bcause u don't have permission/space 2 place ur junction box. Tat's ur infrastructure problem,not mine. Stop making customers suffer for ur poor planning. Approve cancellation request I raised. @ACTFibernet

  • itzdamu
    Nicebro (@itzdamu) reported

    @ACTFibernet My service request number SR10381378872664. Internet is disconnected for more than 24 hours. No response from customer care. Act very poor service

  • rushibhagat
    Rushikesh Bhagat (@rushibhagat) reported

    Extremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet

  • salian_rajath
    rajath salian (@salian_rajath) reported

    @actfibernet it's been over 2 weeks since I paid to upgrade my plan to a mesh based plan. Repeated delays poor network connectivity and false promises. Complaint no.SR10281389697064 At this time I don't even know for what service I have paid.

  • ramarkosg
    Ramarko Sengupta (@ramarkosg) reported

    @ACTFibernet The whole day has gone by and the assigned service engineer won't even pick up his phone or respond to messages. What is one supposed to do? If you can't provide basic services then might as well shift to another provider, right

  • sureshkumarh90
    Suresh Kumar H (@sureshkumarh90) reported

    Since @Airtel_Presence seems unwilling to support existing customers, I’m looking to switch providers. @ACTFibernet and @JioFiber, if you can provide a reliable broadband connection and prompt customer support in my area, please reach out to me. I’m ready to make the switch.

  • mr_kaats
    MR KAATS (@mr_kaats) reported

    SR10381357589504 Request u to cancel my connection. ur connection goes down minimum one or twice every month. Absolutely no response. ur timelines don't matter as u dnt follow them. ur app does not allow to cancel connection. ur app is even worse than ur service. @ACTFibernet

  • SubimolSen
    Debottirno Chowdhury (@SubimolSen) reported

    @ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?

  • saradagakasepu4
    Ravi Teja Sunkari. (@saradagakasepu4) reported

    Hello @ACTFibernet @ACTFibernetHYD internet is not working at my place since last night ..No proper response to my complaint..!! Don't you guys have shame to bill for 30 days when you are providing services only for 28/29 days in a month ?? Worst internet service provider in recent times..#JustAsking

  • gopiye
    Gopal Iyengar (@gopiye) reported

    I lodged a complaint for the non working of ACT WiFi at my residence in Chennai on 23 July. The service engineer checked the instrument and suggested that the router needs replacement. It's more than a week now and the router has still not been replaced. @ACTFibernet

  • sumanthcalling
    sumanth (@sumanthcalling) reported

    Dera @ACTFibernet it's been 5 hours since we lost internet. Other the chatbot in your app to raise ticket, no one connected us till now. Such a pathetic service.

  • subgursporty
    Subramani Gurumurthi (@subgursporty) reported

    @ACTFibernet your customer service is non existent

  • MahezwaranR
    Maheshwaran R (@MahezwaranR) reported

    @ACTFibernet Original amt of 290 rupees when I called the help desk of your team. Very worst behaviour by your team and I need a solution immediately for this issue.

  • Sidharth_74
    Sidharth74 (@Sidharth_74) reported

    @ACTFibernet I got this message, which is false - "We regret to inform you that your ACT Fibernet service has been disconnected due to Leaving City." I am not leaving city, I got fed up with frequent disruptions in service. Further mail says Current Due Amount: 8488.92, due for what??

  • tangelea
    veerarock (@tangelea) reported

    @ACTFibernet @FiberAct Worst support experience. Reported the issue yesterday at 5 PM, but still no response. Technician Sravan(8712606419) disconnected my call and isn’t answering. Support team keeps giving scripted replies instead of resolving the issue. Unacceptable service.

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