ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 58 |
| Chennai, TN | 27 |
| Hyderabad, TG | 19 |
| Lucknow, UP | 3 |
| Coimbatore, TN | 3 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 2 |
| Vijayawada, AP | 2 |
| Kollam, KL | 2 |
| Ellore, AP | 1 |
| Tumkūr, KA | 1 |
| Delhi, NCT | 1 |
| Pune, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Rahul Bangia
(@RBDEL24) reported
@ACTFibernet Your service team is useless so I will not pay bill and take Jio/Airtel. You must be happy to see 3 yr old customer disconnect because of your poor customer service. A good product failed by it's poor after sales service.
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iamcj
(@tweeetsbycj) reported
If you start paying 1$ to your employees/technicians for not resolving an issue, they’ll be richer than you in just few weeks. @ACTFibernet Pathetic Service!
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Ramkumar
(@ditturam) reported
@ACTFibernet @ACTBangalore May I know why you are silent on this issue? Can somebody take responsibility?
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the_HawkEyed
(@THawkeyed) reported
@ACTFibernet I am not sure why your customer care team doesn't have coordination in b/w the teams and there is no option to talk to the superiors and you don't call back and your assigned technicians doesn't answer the calls.. Very frustrating
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Jheevan
(@Jheevan) reported
@caveman_cv @ACTFibernet That that place that that problem.
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SB
(@__________1437) reported
@ACTFibernet My internet is down since yesterday 6PM and it was told the issue will be resolved today 3 PM but still the net is down. Is your service for resolving issue immediately is only for the first year of taking your connection?
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Gowtham
(@gowthamtwits) reported
@ACTFibernet Can you give me a solid solution for the internet problem which us recurring in our Apartment? Being a customer for last 5-6 years this last one year of connectivity issues is recurring often at times. Kindly resolve. Location - SilverParkApartments,TNagar,Chennai-17
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Vijay Naithani
(@vjnaithani) reported
@ACTFibernet - I have been waiting for my internet to be activated from last 2 days. Your team is so unprofessional they been calling me till i paid you all 6 month advance and now not even picking up calls. I need an urgent action or pay back the entire money back. Worst exp
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సునీల్ | Suneel
(@i_msuneel) reported
@ACTFibernet One of the worst service provider ever seen. I’m facing internet down in 2days & but don't action taken by my complaint.
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Azharuddin Sk Rocky
(@Azhar2601) reported
@ACTFibernet Such a wrost service in entire Broadband connection in India. Yesterday act connected my network yesterday 10pm to till now internet not working.
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Ramprasad Rangarajan
(@ramprasad161) reported
@zetasuite you do not have a chat support, your help doc is hard to use, contact us form takes me to business enquiry - No comments on your UX, twitter was the only option left for me: Does your multi benefit card support @ACTFibernet bill payment?
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Vishwa Ranjan
(@vishwa0007) reported
@ACTFibernet I'm no more ACT customer. Still too many promo calls. Updated same sometime back to ur Cust Sup team.. pls co operate.
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Syed Yunus
(@yunussd) reported
@ACTFibernet Wondering what will be the ETA, still, there is no call received from the team. And resolution or ETA time for new ticket crossed already.
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Lav Agrawal
(@lav0id) reported
@ACTFibernet how do I stop you and your computers from calling me 3-5 times a day. It's been 6 months and now is akin to harrassement! Please fix this
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aravind kumar
(@aravind64544768) reported
@ACTFibernet One of the worst service provider ever seen. This is the 5th time I’m facing internet down in one month & team will take 24-48 hrs to resolve issue. #Actfiber Improve you’re service. We should look for alternate ISP.
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