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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 94
Chhindwāra, MP 88
New Delhi, NCT 6
Ludhiāna, PB 1
Chennai, TN 78
Bengaluru, KA 136
Coimbatore, TN 10
Mumbai, MH 5
Delhi, NCT 7
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 5
Jaipur, RJ 3
Warangal, TG 1
Osmanabad, MH 1
Erode, TN 1
Madurai, TN 2
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • abhisheku73
    abhishek sharma (@abhisheku73) reported

    It's better to change the service provider, the @ACTFibernet useless

  • SampathPSPK_
    Sampath PSPK (@SampathPSPK_) reported

    @ACTFibernet I don't want your worst service. Cancel and refund the amount now. It's very disgusting. How much should we wait? You guys promised that installation will be done Yesterday only. You still replying which Is useless. Just tell me will it be done or not ? Or cancel it and refund.

  • YogeshB20643297
    Yogesh Bhardwaj (@YogeshB20643297) reported

    I recently changed Airtel to Act believing better service. The modem do not provide 2 frequency, my cams have 2.4g however mobile to configure auto connect to 5g in wifi. I called tech, he asked to call support, they informed steps of no use @ACTFibernet

  • AmalenduPandit
    Amalendu Pandit (@AmalenduPandit) reported

    @ACTFibernet The internet is down for 3 days and you don’t seem to care. Every time I call customer care for SR10181212473534, they come with the 9pm resolution time, which is absolutely a **** excuse. And the day keeps on increasing. This is how you provide customer care?

  • bhujangarao0292
    Bhujanga Rao (@bhujangarao0292) reported

    @ACTFibernet Always worst services by act people. No doubt about this

  • susheelshetty
    Susheel Siddamshetty (@susheelshetty) reported

    @ACTFibernet No one has reached out to me. I'm tired of chasing your team for updates. This level of service is completely unacceptable...

  • arun238
    tej (@arun238) reported

    @ACTFibernet Have raised ticket 20 days back but no response and called customer care everytime they say 24 hours , what's going on Worst service #actwifi #actfibernet

  • DrKavitaKV
    Kavita K (@DrKavitaKV) reported

    Dear #actfibernet #chennai i took the gx box coz u said no junction box nearby feasible, u found one, still i said chalo fine, now pls explain how come i having paid for a premium service am stuck with no net

  • irshu2
    Irshad (@irshu2) reported

    @ACTFibernet Reached out to @ACTFibernet via LinkedIn, email, tried reaching on customer care numbers, no luck.

  • s1ng4m
    M4h1 (@s1ng4m) reported

    No internet for last 3 days after rising ticket SR10381212704044 no body called or updated from act team, when I called the customer support itself doesn't know what is the issue ! Worst team! #ACTfiber I'm being your 9 years customer having an ideato move @ACTFibernet

  • SocialCarmelita
    Carmelita Fernandes (@SocialCarmelita) reported

    @ACTFibernet My apps have been working extremely slow on my mobile despite using ACT Wifi. As I don't know who to escalate to, I am posting my request on X.

  • Maitreyanath
    Maitreyanath (@Maitreyanath) reported

    @ACTFibernet I need to update my email ID of my account, but the page doesn't get updated and it keeps spinning. Is there a UI or backend issue? Please help on this!

  • ManyaAilawadi
    Manya Ailawadi (@ManyaAilawadi) reported

    @ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.

  • Abhijit_Pal
    Abhijit Pal (@Abhijit_Pal) reported

    @ACTFibernet I am now going file a legal complaint, not a consumer court case. I had financial and mental harrasment due to this bad service.

  • elluranand
    Just Like That! (@elluranand) reported

    if anyone is planning to subscribe @ACTFibernet for OTT, dont risk. They do not know how it works. My Amazon Prime is not working, and they are clueless about how to solve. Their only solution is talk to Amazon Prime. Thats their solution. But i hv given money to @ACTFibernet.

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