ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 71 |
| Chennai, TN | 38 |
| Hyderabad, TG | 32 |
| Sūrat, GJ | 5 |
| Lucknow, UP | 4 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 2 |
| Uppiliyapuram, TN | 1 |
| Kolhāpur, MH | 1 |
| Tanjore, TN | 1 |
| Coimbatore, TN | 1 |
| Mohali, PB | 1 |
| Gurgaon, HR | 1 |
| Nellore, AP | 1 |
| Visakhapatnam, AP | 1 |
| Srinagar, JK | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Abhinav Aarav
(@abhiaarav15) reported
Internet has been down for 2 days now. Still no engineer assigned and no ETA provided. Ticket ID: #SR10177084115964 shows work in progress but no resolution yet. @ACTFibernet @ACTFibernetHYD This is unacceptable – please fix it ASAP!
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Eber Priestlee Gaddam
(@gaddam_eber) reported
@ACTFibernet It's been 8 days with no internet service. I would need a refund for this month. No number of act fibre is responding. How shameful to run a firm like this without proper service
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Akshay
(@akshayyux) reported
@ACTFibernet you fckers have been toying around the users by not providing the service that the users have paid you for! It’s been over 4 days and internet connectivity has not been restored! Your cx support aren’t answering the calls, & when one of them did, they cut the call!
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Sidhartha Pooboni
(@Sid_Pooboni) reported
@ACTFibernet The internet connection is down since 3 weeks. Ticket # : SR10176709966164 New connections are being handed out to the same locality but not able to resolve the existing connection issue. Extremely long waiting periods to talk to Customer service team as well
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Rajesh Yadlapalli
(@Mdg93Raj) reported
@ACTFibernet Internet not working from past 2 days Your ACT Fibernet ticket no SR10177060110784 has been reopened. You can track the status using the ACT Fibernet app. Team ACT. Worst service ever No customer support
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PIYUSH AGARWAL
(@agarwalpiyush77) reported
@ACTFibernet no internet yet complaining daily want to cancel my subscription but you dont have refund policy either you provide service or refund of amount hut this is scam you are doing @ACTFibernetHYD
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Mohammed riyaz ali
(@Mohamme16541905) reported
Day 4 – still NO internet, NO updates from @ACTFibernet. This negligence, zero accountability & rude silence towards paying customers is unacceptable. If this is how you treat us, I’ll happily move to @airtelindia immediately. Enough is enough, fix this mess NOW. #ACTFibernetFail
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seomaniaa
(@seomaniaa) reported
@ACTFibernetHYD @ACTFibernet Its been 4 days since i have internet with open ticket. Paid the bill which YOU FORCED me to without providing the service. Wah,what a service 👏 If you have any shame left dont ask bill without service.Useless hopeless incompetent. SR10177035293884
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Akshay
(@akshayyux) reported
You mf’s are getting on my nerves, this has been happening since 18th of August and the cx support associates are straight up asking to close my connection if i don’t want to wait for the issue to be resolved! @ACTFibernet
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Hari babu Narravula
(@hari06415) reported
Internet services are impacted before 20 days, i have requested for disconnection and no one reached me yet. Very worst service by @ACTFibernetHYD @ACTFibernet
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Akshay
(@akshayyux) reported
The cx support associate said she’d provide the waiver for the outage and adjust the bill while on the call and then she changed her response and said she can’t do that! What the hell is even going on? @ACTFibernet
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Mana❤️Manikonda 🇮🇳
(@ManaManikonda) reported
Babu @ACTFibernet after 15 days of waiting, I lost my patience and opt for Airtel. Now, I am paying double internet charges for this month. I daily get automated SMS on my Service request SR10176869060294. Is there a ray of hope that you will be able to resume services?? @ACTFibernetHYD
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Mobashshirur Rahman
(@MobashshirurR) reported
@ACTFibernet @ACTFibernetHYD It has been 4 days my internet is not working. Your customer support also isn't responding. Refund my money I want to disconnect your service. SR10177054424974 #ACTFibernetIssue
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.
(@VforTdp) reported
@ACTFibernet When are you going to solve Ticket no: SR1047708479265. what is your customer care number?
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NamasteBharat
(@aniketdas1186) reported
@ACTFibernet Message shared with you as DM, reopened ticket which was closed by ACT without informing me or acting upon it, Spoken with customer service team
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