ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 37
Chennai, TN 22
Hyderabad, TG 11
Pune, MH 3
Coimbatore, TN 2
Erode, TN 1
Mumbai, MH 1
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Ludhiāna, PB 1
Rājupeta, AP 1
Madurai, TN 1
Visakhapatnam, AP 1
New Delhi, NCT 1
Chandigarh, CH 1
Nalgonda, TG 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • seomaniaa seomaniaa (@seomaniaa) reported

    @ACTFibernet @balamalladi @ACTFibernetHYD I am 1 of unfortunate customer who is struggling for reactivation for 2 days which could have been with 1 click. Useless service for a loyal customer. Thanks for costing my job.

  • Sivaram15040624 Sivaramakrishna (@Sivaram15040624) reported

    @ACTFibernet I have taken Act broadband connection for past two weeks net is not working ticket raised for same SR10954118219678 no response from ACT and we had to call customer care on daily basis to send technician If you can't make people to work please don't start business

  • VishwanadHR Vishwanadh (@VishwanadHR) reported

    (1/2) @ACTFibernet I have raised request for new broadband connection in Gayathri Nagar, Hyd. Told specifically that I'll need it in a day or two. Although that was promised before payment, that guy from act in our area is saying it'll take *10 days* due to some technical issue.

  • old_bevarsi waste fellow (@old_bevarsi) reported

    @ACTFibernet you haven't repaired our WiFi connection since four days! Your service technicians are playing hide and seek.. in total we haven't had internet for a whole week now... Are you going to reimburse our forced leaves we had to take because we didn't have internet?!

  • harshvinderpal Harshvinder singh (@harshvinderpal) reported

    @ACTFibernet internet service not working since last night. Tried reporting the issue on app but the act app isn't working either.

  • yaseerarfath46 syed yaseer arfath (@yaseerarfath46) reported

    @ACTFibernet Your customer service executive name Nagaraj is ****. He disconnected the call, I agree hyderbad biryani is famous, are your manager busy having biryani instead answering customer calls

  • anandvijayan15 anandvijayan (@anandvijayan15) reported from Bengaluru, State of Karnataka

    @ACTFibernet An 8 year old subscriber like me received 25 Calls in last 4 days to pay my bills that too after suspending my connection . But when u call them back they will never connect and is always busy . The worst APP and Website not at all user friendly . Want to switch

  • VishwanadHR Vishwanadh (@VishwanadHR) reported

    (2/2) @ACTFibernet And now when asked the reason for delay, he's saying he'll return the money and is fine losing some customers. Is this how ACT works? Constant delay being rude to potential customers?

  • AnonymousVoter2 ಗಂಡಭೇರುಂಡ (@AnonymousVoter2) reported

    @ACTFibernet worst customer service ever,my cust id 11461713.internet is not working for past 7 days. My tickets are just closed without explanation.customer care reps are just bots cant understnd the problem also.can someone tag the escalation point for actfibernet

  • AnnVerghese Ann Verghese (@AnnVerghese) reported

    @ACTFibernet I would like to know by when you will resolve ticket no:SR10254120492372. It would be good to get an update on what the issue is and when it will get resolved

  • shaikzakir75 జాకీర్ హుస్సేన్ (@shaikzakir75) reported

    For god sake disconnect my connection every week I face connectivity issue what the hell should I do help me simply am paying bill of no use @ACTFibernet @CyberCrimeshyd this is clear cheating

  • yaseerarfath46 syed yaseer arfath (@yaseerarfath46) reported

    @ACTFibernet Lol experience. You got short on managers who cannot handle the customer services. Got a problem seems like Consumer court will be the best way to resolve my issue and frustration caused by your customer service executives

  • old_bevarsi waste fellow (@old_bevarsi) reported

    @ACTFibernet Sent... Please establish the connection.. Done with customer care also🙄

  • Iam_SureshRAO Suresh RAO (@Iam_SureshRAO) reported

    @ACTFibernet Hello Team, Even though connectivity issue is resolved am still struggling with the speed issue and no one has visited the home to fix the same.

  • Sujoy_Khan Sujoy Khan (@Sujoy_Khan) reported

    Dear @ACTFibernet, I do not understand why do I need to create a service ticket every second day when the service goes down. Can you please automate the ticketing system and create an automatic ticket for me as you’re unable to keep your promise?

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