ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 54 |
| Chennai, TN | 26 |
| Hyderabad, TG | 13 |
| Pune, MH | 3 |
| Ludhiāna, PB | 2 |
| Coimbatore, TN | 2 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| New Delhi, NCT | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sanyam Gupta
(@gptSanyam) reported
@ACTFibernet It is third time this month that we are facing an issue with the internet connection. It takes more than 24 hours to resolve the connection. It is frustrating for people working from home. After 7 hours of raising the ticket, there is no reply from support team.
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Karan Sethi
(@karansethi_ks) reported
@ACTFibernet The speed is becoming worse by the minute and it’s appalling that no one has bothered to rectify the problem in spite of your tweet saying that we will get this sorted! I think it’s time to disconnect all my connections with ACT and move to another operator.
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Shreyas Pujar
(@Pujarshreyas04) reported
@ACTFibernet Please do resolve the problem as soon as possible.. It's getting difficult to manage the necessary online tasks since yesterday
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Vish PB
(@VishPB3) reported
@ACTFibernet Internet not working. Service Requests closed without resolution just to show the dashboard green. Faced this multiple times. Currently, ACT Fibernet ticket SR10265430269524 has been reopened for same reason. Highly unethical/unacceptable l behaviour from ACT!
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Joe Jain
(@JoeJain) reported
@ACTFibernet Very poor customer service. My internet is down since Monday and there has been little effort taken by your staff to fix the issue. No one even bothered to call until yesterday when I decided to cancel the subscription. Ticket No SR10365403886424.
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vikash pandey
(@victor_vikash) reported
@ACTFibernet The complete team is so inefficient that I feel you guys should close down the operations and return the money to the customers.
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vivek ilangovan
(@ivivek_i) reported
@ACTFibernet Internet down in Coimbatore. Ticket SR10865440478014
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Xavi
(@ankit_kundaliya) reported
@ACTFibernet Again your system went down within a week, can't you guys provide a stable service. Your service support is pathetic You mislead people with 24*7 service, the only 24*7 support is your automated mobile app which just generates tickets that's it. No process,No support,No followups
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N U V PUSHPAKUMAR
(@uvpushpakumar) reported
@ACTFibernet I am facing problem with internet connection. For installation it took more than 7 days. within 3 days i got issue. to resolve it, took 3 days. again within 3 days got issue. customer service people disconnecting my call. Now i dont want your service.
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Shreyas Pujar
(@Pujarshreyas04) reported
Hey @ACTFibernet... Is the wifi down today in Secunderabad area due to the rains.. It's been nearly 21 hours since the wifi has been down... Kindly tell when the wifi services will be active again
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Sampan Arora
(@SampanArora) reported
@ACTFibernet How much time do you need every time to restore your poor services that you offer to your customers. Its been 48 hours that my internet is not working that too it happens every time in the weekdays and you guys don’t bother restoring the services for 48 or 72 hours
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Farrooq Sultan
(@FarrooqSultan) reported
@ACTFibernet thanks to ACT fibernet my issue was addressed and resolved at earliest
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Veeresh
(@Veeresh34988419) reported
Suck a fraud company…Very pathetic service payment done on 9th July..till now didn’t able to use your service…worst experience…don’t fool customers…be ready to give a better service..@ACTFibernet @ACTFibernetHYD
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Amulya
(@Amulyagoud1994) reported
@ACTFibernet Are you serious?? The issue is still pending, why there was no proper action on it. @ACTFibernetHYD @ActfiberC please advise
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Kunal Kumar
(@kunalkumar1275) reported
@ACTFibernet Bad experience in getting a response from your team. Your DM message asks for phone number, may I know why when email id is already provided?