ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 36
Chennai, TN 21
Hyderabad, TG 13
Coimbatore, TN 2
New Delhi, NCT 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
Mumbai, MH 1
Salem, TN 1
Warangal, TG 1
Cochin, KL 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • MonaliDutta8 Monali Dutta (@MonaliDutta8) reported

    There's no internet again for 2 days and as usual ACT phone lines remain busy for who knows what reason. There's never an option to connect with a live person ever. Why do we pay you? @ACTFibernet

  • yasirimteyaz Yasir Imteyaz (@yasirimteyaz) reported

    @ACTFibernet Pathetic service. I made payment for a new connection.. I was promised for installation today, but no updates. Customer service is of no use. The sales executive is not picking my call.

  • imsandy466 Sandy Sandeep (@imsandy466) reported

    @ACTFibernet It's up now..but your response was terrible..you should find a way to update your customers on what's going on and how long it takes to resolve @ACTFibernet

  • HITESHAILANI HITESH AILANI (@HITESHAILANI) reported

    @ACTFibernet please check the starus of my complaint as its been more than 10 days no resolution have been taken place Complaint no: SR10176959088114.

  • Sreepriya04 Sreepriya (@Sreepriya04) reported

    @ACTFibernet What the hell is happening @ACTFibernet it’s been 7 days there is no Internet and no one reached out about the issue

  • PonnamMadhu6 ponmad (@PonnamMadhu6) reported

    @ACTFibernet @ACTFibernet all other fibre networks are working fine as hell , whats wrong with ACT, need immediae resolution here , please check whats the issue.SR10177048602164

  • arumaiprakasam_ அருமைப்பிரகாசம் (@arumaiprakasam_) reported

    @ACTFibernet in Chennai is a disaster. I raised a ticket to shift my connection. Previous tenant already used ACT, so it should’ve been simple. A lady calls, says an extension box is “optional.” Next thing I know, ticket is auto-closed as feasibility issue. No follow-up, nothing.

  • Abhieddy Abhishek (@Abhieddy) reported

    @ACTFibernet My ticket was closed automatically without any resolution and the customer care has least bothered to follow up. How can I get this escalated?

  • Mohd_shoebali Mohammed Shoeb Ali (@Mohd_shoebali) reported

    @Nitin_village27 @ACTFibernet True it’s been 6 days and yet no resolution tomorrow will be their 7th day

  • 05Allmight Allmight_05 (@05Allmight) reported

    @ACTFibernet it's been 5 days since I opened a plan change ticket through your customer care. Not updated since then , u guys can't even change long-term plan to short term plan? My ticket number SR10177052573567

  • hemuhere Hemanth (@hemuhere) reported

    @ACTFibernet I don’t understand what you are trying to do?, first of all I didn’t get any call so this is a lie and secondly how do you think you can have satisfied customers when you are helpless about govt cutting down cables indiscriminately, you have no control on when services would be restored?

  • Sathwwiik Sathwik Pothamsetty (@Sathwwiik) reported

    @ACTFibernet @HiHyderabad ACT calls new customers within an hour, but existing customers are ignored. Clearly the focus is only on lotting money, not on providing service. Billing never fails, but support is pathetic and useless.

  • Spandan56499898 citizen of India (@Spandan56499898) reported

    @ACTFibernet it's been 2 months I think I took your service and facing back to back problems since the installation I raised a ticket to shift my connection it's been 4days and there is no progress yet Try to resolve my issue asap

  • LorneMalvo666 Lorne Malvo (@LorneMalvo666) reported

    @ACTFibernet Another day passed but internet issue still not fixed. Please cancel my connection and refund me my money.

  • VarunPallikonda VARUN (@VarunPallikonda) reported

    @ACTFibernet @sandeepsrao21 10 days without internet, SR10176954091124 still not resolved. ETR keeps changing every day but nothing happens. This is beyond frustrating. Please fix ASAP and waive charges for downtime. @ACTFibernet

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