ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Jaipur, RJ | 4 |
| Madurai, TN | 1 |
| Bengaluru, KA | 47 |
| Chhindwāra, MP | 19 |
| Chennai, TN | 27 |
| Hyderabad, TG | 43 |
| New Delhi, NCT | 5 |
| Visakhapatnam, AP | 3 |
| Dehra Dūn, UT | 1 |
| Vijayawada, AP | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Delhi, NCT | 5 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 3 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| Coimbatore, TN | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Naga Gowtham T (@NagaGowthamT) reported@ACTFibernet if u can't provide a connection,why collect payment first? It has been days since I paid ₹1295 and nobody has contacted or installed anything.Around 50 calls to customer care multiple emails to support and still no proper response Extremely disappointed with this..
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet With out solution closed the ticket
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @VFSGlobal @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService
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Balaji Govindaswamy (@BalajiGovindas7) reported@ACTFibernet Ticket SR10380185580294 has been closed without proper communication or support. I have been following up for a shifting request for more than a week now, without proper support from ACT.
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gaurav miglani (@iwanted4) reported@ACTFibernet not working haralur road
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Act aap is not working correctly
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revealing the area (@thorfinnn1111) reported@ACTFibernet In Lucknow , why engineers request us to not raise ticket and call them to get your issues sorted and when you call them without raising ticket they often take 24 hours to react. All needed to do a router config which hardly takes 10mins MAXIMUM
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ramesh tgo (@ramesh_tgo) reported@ACTFibernet Your field level engineers have been excellent, prompt and unwaveringly decent and understanding. The back end however is being deliberately unhelpful. They have closed two tickets this month without my concent and any resolution
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Yoh (@venith_k99094) reported@ACTFibernet I’ve requested for accrue t closure 10 days back. Still the ticket is open. The internet issue cannot be fixed by technician cause of power junction and electricity issues from nearby building. Close this account. Ticket Id: SR10180116635664
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet @ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #Bad
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sadakathullah khan (@hypnoindian) reported@ACTFibernet Team, Is there an update. I am still awaiting a response so that I can act from my side regarding the misuse. Appreciate your help. I am still awaiting information
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kartik tanwar (@kartiktanw40482) reported@ACTFibernet In ACT app u kept on changing the ETA of solution but not getting the solution your app revised the time 3 times already
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Suru ❤ (@sarveshxmaurya) reported@ACTFibernet Hey , I’m disappointed with the service. You collected my CX box after I disconnected, but now you're refusing to refund my security deposit, claiming I "purchased" it. If I bought it, why was it collected? Please resolve this immediately. Account No: 110698402546
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Amit Kumar (@satyiki90) reported@ACTFibernet Just refund my money i will take a new connection from somewhere else who have a faster service and whose sales people are not liars and know how to fill a form.
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Mohit Tiwari Kashyap (@mohittiwarik) reported@ACTFibernet worst service ever, SR10380238226055 raise for shifting, frustrated for last 4 days. No Help from Customer Service Also. Pathetic Service.
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