ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 72
Chennai, TN 40
Hyderabad, TG 32
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • AverageComicFan Anirban (@AverageComicFan) reported

    @ACTFibernet your internet’s not working! Again! Your representative casually says he had informed team & it’s not likely to be fixed by 2-3 hours! It’s not like you’ll adjust such time lost while billing. If we don’t inform about an issue, nothing happens😣Nobody’s monitoring?

  • varun_c24 Varun Chandramouli (@varun_c24) reported

    @ACTFibernet hi. Past few days i have noticed that ipv6 has stopped working. None of the devices are getting public ipv6 addresses. Can you please check and help me out ? Thanks

  • Manohar_Reddy97 Im Manohar Reddy (@Manohar_Reddy97) reported

    Dear @ACTFibernet pls resolve my complaint Asap by today itself.

  • 128_BlT Evil Payload (@128_BlT) reported

    I've reached out to @ACTFibernet networking/technical team and spoke to a couple of employees who confirmed the presence of a graybox in the network that is directly controlled by the Central Gov./DoT, and even if ACT wanted to, they can't block or unblock sites.

  • TheBongHandle Rukmini Sengupta (@TheBongHandle) reported

    @ACTFibernet it’s been more than six hours the internet hasn’t been restored. There needs to be a more prompt customer care which takes care of internet connectivity issues. Please help resolve this asap.

  • KodgedarAravind Kodgedar (@KodgedarAravind) reported

    @ACTFibernet 5th complaint in a month. Pathetic service in JP Nagar 7th Phase Bangalore. Have been raising issue every week and no use. One of the worst service I have ever seen

  • AM23_UTD Just a man (@AM23_UTD) reported

    @TheBongHandle @ACTFibernet I've tried calling as well. No luck. This is the second time in the last 5 days the net is down. Understand the resolution time but this is outrageous from a frequency pov

  • santhos68989952 santhosh (@santhos68989952) reported from Medchal Malkajgiri, Telangana

    @ACTFibernet I just checked your team what is the status. Team said material need to come from kukatpally and issue spot Pragatinagar hardly takes 30 mins but till not arrived since approx 4 hrs and your team still waiting for it with no work is this the way working as priority?

  • vikgupta07 Vikram Gupta (@vikgupta07) reported

    @ACTFibernet No internet since morning. Need urgently. Please help resolve it. Complaint raised in the morning. No action yet.

  • dhammonia D (@dhammonia) reported

    @ACTFibernet Am yet to see a refund for the rental given that the outage was >24hrs. How much have you refunded?

  • Rasaghna9 Rasaghna Gaini (@Rasaghna9) reported

    @ACTFibernet When? How? U expect me to believe this ? I haven’t received a single call from any of your branches. Remove the service altogether when u are not capable of providing one.

  • Gahlotceo Manoj Kumar Gahlot- Co-founder and CEO H M CHARTER (@Gahlotceo) reported

    I have installed #ACTFiberNet & My acc-110651830169 and my net was not working for the last few hours, so I called the executive of ACT and trust me Rohit Vadhera solved my problem in next 5 to 10 minutes just by talking on the phone .. I really wants to thank to #ACTFiberNet

  • srirammurthyi Sriram murthy (@srirammurthyi) reported

    @ACTFibernet Can a customer be wait for 2 days. As you are saying to wait for 2 days. We are getting this issue regularly. No exact ETA. Customer are moving on observe that due to poor maintenance and response.

  • Krishan03668383 Krishan Chawla (@Krishan03668383) reported

    @ACTFibernet How long it will take for your good offices to sort this issue?

  • mak_afroz Mak afroz (@mak_afroz) reported from Venkatāpur, Telangana

    @ACTFibernet Where is your response. Very bad service provided by @ACTFibernet team so far.. Again new technician saying new story he will take approval mails etc. Have to wait for 2 days more to get a new connection #actfiberbadservice #actfibernoresponse

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