ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 29 |
| Delhi, NCT | 3 |
| Bengaluru, KA | 31 |
| Chennai, TN | 20 |
| Chhindwāra, MP | 8 |
| Ahmedabad, GJ | 2 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 2 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 1 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Erode, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Chirag R C (@Chiragrc94) reported@ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet @ACTFibernet Internet down again since 12:30 AM. No technician till 2 PM. Ticket SR11079930861814 This is happening every week. Fix NOW or I escalate to TRAI & seek compensation.
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Dhruv Singh (@dhruv_droid) reportedHey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.
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rapo (@rapors36) reportedStill no response from @ACTFibernet Please refund my money, I will go for better service. Despite posting it in public forum, you don’t have minimum responsibility and sense to resolve this issue. REFUND MY MONEY
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GODLIKE OP (@Laks_1996) reported@ACTFibernet It's been two days since we lost internet connectivity and no proper service to restore. SR10179879156154 FYI
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet what's wrong with ACT? The Internet stopped working anytime without prior communication. Not at all reliable. If you are taking full money then why is the internet not always available. Why most of the time issues with the internet.
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sujith kumar reddy g (@sujithkumar_g) reported@ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet
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Nitesh Singh (@NiteshS62998787) reported@ACTFibernet please check out my problem in dm
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Raja M (@Rhythm_Reverie_) reported@ACTFibernet @jagograhakjago How do you guys are in business ? Because none in your company understands the meaning of customer service.
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Prem Shankar dubey (@premdubey3031) reported@ACTFibernet What's the cause of this problem suddenly and why would it take days to fix it ?
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Chirag R C (@Chiragrc94) reported@ACTFibernet @ACTFibernet I’m still waiting for resolution. I have given all the details
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Naveen Kumar (@naveenkumar_db) reported@DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet Son of *****. *************. Have some shame. Taking full money and outages most of the time. Why will it take 2 days to resolve the internet issue? It's been regular now. Every weekend there is no internet, it has been happening from past 3-4 weeks.
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Santhosh (@Santhosh1247) reported@ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.
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Ajay prabhu (@AjayPrabhu55) reported@ACTFibernet i have raised service request on closure. Please do not generate bill for May month. Let me know any steps