ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 57 |
| Chennai, TN | 29 |
| Hyderabad, TG | 16 |
| Pune, MH | 3 |
| Ludhiāna, PB | 2 |
| New Delhi, NCT | 2 |
| Coimbatore, TN | 2 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Hashmi Syed
(@HashmiSyed17) reported
@ACTFibernet It is 33 hours now but still we don't have internet at home. Always it's happening like this. Very worst customer service experience
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Roronoa
(@roronoaD7) reported
@ACTFibernet and guess whats the problem. according to your customer care the problem is with the switch installed in my building. you have placed the switch in my building but no response if there is a problem. whats the meaning of this.?
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Hind Printings
(@hind_prints) reported
@ACTFibernet When you people have time to solve my issue.....everytime i got message from you, it will be solve but nothing.....
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Salabh
(@salabh1) reported
@ACTFibernet Hi, need an ACT connection in Mahadevapura area, Bangalore immediately. Trying to contact your officials but they are not responding. Kindly help.
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Karthik
(@meda_karthik) reported
@ACTFibernet do I have any update on SR10256355152892. Someone came in the morning from ACT reviewed the issue and went. But Internet is still not working and Customer support center is not attending the calls.. Can you have this addressed at the earliest..?
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Murtuza Khan
(@cyber_ali) reported
@ACTFibernet No action is taken for the below ticket, I took q connection less than 2 months back and there are 2 issues with internet. Your request SR10156340744382 is tentatively expected to be resolved by 5/9/2021 11:00:00 AM (MM/DD/YYYY). You can track the status using the.
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Kamalhasan Devulapally
(@kamalanandam) reported
@ACTFibernet past couple of day we internet not working in my shop. I have gave multiple complaints to representative team. My complaint ID Ticket No:SR11556387713232. Un professional customer care services. Still no solution from act end. Very poor service in Warangal district.
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Roronoa
(@roronoaD7) reported
@ACTFibernet do you guys atleast know what is the meaning of escalation.? Guys this is how your system works. even your social media. when there is no hope in contacting your customer care, I am contacting you. are you doing anything from your end.?
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Wear Mask | Save India 🙏🏻
(@NameIsKKrishna) reported
@ACTFibernet The worst experience is, when you ignore a customer and their complaints. Installation done and left with non-functional state since last 2 days & u've time to retweet when someone appreciate ur work but ignore the customer who complaining your services. Kudos 🙏🏻👏🏻
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Dilipkumar
(@Dilipkumar625) reported
@ACTFibernet Internet is very essential for wfh and it's been absolutely horrible having to deal with internet issue's in difficult Times like this, requesting for resolution of my internet connectivity issues Account number:102363339375 #poorservice #actfiber (3/3)
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Dilipkumar
(@Dilipkumar625) reported
@ACTFibernet I have raised over 6 service requests that the internet is not working , which are getting closed automatically,not one person from Act has contacted me to resolve the issue, I have called customer care almost twice everyday and I feel helpless at this point (2/3)
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shubham
(@shubhamgarg1616) reported
@ACTFibernet please check dm and resolve my issue
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Wear Mask | Save India 🙏🏻
(@NameIsKKrishna) reported
@AuroBanAri @ACTFibernet Nice to see that you got good service. But not for every case. These immature people have time to respond to your appreciation but didn't get chance to look at my issue since yesterday. This is how sic minded ppl work. anyway good luck with your connection Arijit 👍🏻
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Dilipkumar
(@Dilipkumar625) reported
@ACTFibernet I have been a costumer of Act fibernet for over 2 years now and haven't faced any issues but i recently relocated and raised a request on the Act Mobile application for the same, A technician arrived and provided LAN connection which hasn't been working (1/2)
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nithish.losrawar
(@nithisshh) reported
@ACTFibernet what's wrong with your service team? Send qualified technicians to solve the issue.