ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 14 |
| Mumbai, MH | 1 |
| Chennai, TN | 20 |
| Jaipur, RJ | 3 |
| Bengaluru, KA | 37 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| New Delhi, NCT | 2 |
| Coimbatore, TN | 2 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Visakhapatnam, AP | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Theoneandonly (@the1and1only_) reported@ACTFibernet I have not received Netflix subscription for my plan. I have recently got a network connection in ACT. The sales person said that Netflix is included but i have not rec'd it yet. Please check it and share it as soon as possible.
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sam (@kumarshravan516) reportedEvery time I complaint and it is taking 24 hour for resolution again after 2-3 days I am facing same issue. Can I get permanent solution or please refund my money as promised otherwise I will have to take legal action. @MIB_India @ianuragthakur @ACTFibernet
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Amrtyu 🇮🇳 (@TribeSiva) reported@ACTFibernet Wifi not working and your app is horribly down can't raise ticket. HELP!!!?
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Mohammed riyaz ali (@Mohamme16541905) reported@ACTFibernet One of the worst service i have seen in my life. its been 24 hours and still the issue has not yet resolved #service #CustomerExperience #actfibernet
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pinak r chakravarty, IFS-Retd, Former Secretary, (@pinakchakrvarty) reportedAct Fibrenet not working for 48 hrs in Vasant Kunj, Delhi. When it comes to bills no rebate is given. Best to cancel subscription.@ACTFibernet
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Afsarab (@AfsarabMUFC) reported@ACTFibernet I'm still facing internet issues despite raising a ticket. I was assured it would be resolved by 12:00 PM yesterday, but it's now 4:45 AM Please resolve ASAP!"
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Vamsi Reddy (@VamsiRe39220698) reported@ACTFibernet @ACTFibernetHYD @DoT_India my interest is not working since morning n no one is taking care of this,worst customer service SR number 101766643125
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Manoj Kukraty (@manoj_kukraty) reported@ACTFibernet No internet from 2 days is it your service?
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Afsarab (@AfsarabMUFC) reported@ACTFibernet I'm still facing internet issues despite raising a ticket. I was assured it would be resolved by 12:00 PM yesterday, but it's now 4:45 AM Please resolve ASAP
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AZHAR (@mdazhar2131) reportedHaving a lot of frequent connection issues and no one is resolving my issue. I paid money to raise a service request? SR 10176636275074 @ACTFibernetHYD @ACTFibernet
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Rishabh_Madhu@17 (@RishabhM6501) reportedI’ve had a poor experience with @ACTFibernet as service requests take 2–3 days to resolve after raising a ticket. Kindly look into this issue at the earliest.
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ThreeZeroFive (@im_shv) reported@ACTFibernet internet is down from morning kindly assist #SR11176658179444, it's new connection but it's down again frequent issue @ACTFiberne9619 @ACTFibernet
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Raajan (@Tendilkar) reportedI am damn sure this is purposely happening with ACT Fibernet the Internet connectivity is going off during the holidays @ACTFibernet
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Manoj Kukraty (@manoj_kukraty) reportedHi Team any update as issue is still unresolved, hi @TRAI could pls take action agaisnt @ACTFibernet on extremely higher complaint on unethical practices like wrong issues resolution status, high customer dissatisfaction and selling on fake commitment.
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Surbhi (@surbhi_baid_) reported@ACTFibernet @ACTFiberne9619 I have requested to syndrum my act wife by connection 3 months back and since then I have been complaining so many times but there is no response from your end. Such poor service from ACT was not expected. I will not recommend to anyone at all.