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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 35
Mumbai, MH 2
Bengaluru, KA 40
Chhindwāra, MP 11
Chennai, TN 21
Ahmedabad, GJ 3
Delhi, NCT 4
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Visakhapatnam, AP 2
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Dilangowda
    Dilan gowda (@Dilangowda) reported

    @ACTFibernet Internet has not been working since yesterday night. Raised ticket no one is responding. No live agents to chat as well. Not getting call back also. Very pathetic service! SR10280007949884 Account no - 102665390255

  • ayanc97
    Ayan Chowdhury (@ayanc97) reported

    @ACTFibernet I had to call your customer care to get the work created! WTH? After paying I have to followup like this? Why you keep this kind of agents? Fire and build a website where we can choose and pay ourselves. It will improve your customer experience only. This kind of fraud sales ..

  • abhinavkrdubey
    Abhinav Kumar Dubey (@abhinavkrdubey) reported

    @ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.

  • ANagshenkre
    Anand Nagshenkre (@ANagshenkre) reported

    @ACTFibernet @ACTFibernet Internet is still not working ! Your technical team is only revising the timeline after every 4 hours. And am not paying the money for these technical issue window , kindly do not include in bill.

  • Arocks_Adi
    Arocks Adi (@Arocks_Adi) reported

    @ACTFibernet you guys keep pushing resolution eatimated time SR10280005028034 Can’t attend office meetings because of this Outage for a few hours is understandable but it has been more than a day now Very disappointed Maybe time to finally make the switch

  • nimmo17
    Nimish S Salpekar (@nimmo17) reported

    @ACTFibernet Been following up via calls for my connection shift request for one week. First ETA via email was 26 Apr, second ETA via app was 28 Apr, today it's 1 May. Also, your team says my shifting address is not their problem to solve for connection shifting. @jagograhakjago

  • jlakshay1996
    Lakshay Jain (@jlakshay1996) reported

    Disappointing service from @ACTFibernet. Internet down since yesterday (SR10280004592444). 20-min wait times only to get fake "technician visit" updates. Now the team isn't even picking up my calls after ghosting the visit. Tired of chasing. Fix this @ACTFibernetHelp #ACTFibernet

  • pradeepnairz
    Pradeep Parakuth (@pradeepnairz) reported

    @ACTFibernet @ACTFibernet when can I expect to cancel my subscription! ?? Kindly respond

  • Saifdiwan233431
    Saif diwan (@Saifdiwan233431) reported

    @shrutivish38360 @ACTFibernet @FiberAct Evn I'm facing same issue after rising ticket they are closing

  • V_E_N_K_I_89
    Venki (@V_E_N_K_I_89) reported

    @ACTFibernet There is issue with internet, not working from yesterday, had raised ticket, connected to customer care, but no response on the fix. Ticket is : SR10280008034814 Need to escalate

  • robinreddy44
    robinreddy (@robinreddy44) reported

    @ACTFibernet My service request SR10179910546804 hs bn pnding with no proper action.The assigned person Nikil is not taking any initiative r providng updates from 5 days. This delay is unacceptable. Please escalate a nd resolve this issue immediately. #ACTFibernet #PoorService

  • mdtabishwarsi
    Mohammed Tabish Warsi (@mdtabishwarsi) reported

    @ACTFibernet it has been more than 2 days and there is no internet. Other flats in the same building have the line up. Engineering is bluffing everyday and not working well. Just check the number of tickets raised for the issue in last one week. Need urgent support

  • vijayjodu1907
    vijayjodu1907 (@vijayjodu1907) reported

    @xxmahibogixx @ACTFibernet My internet issue is still not resolved. Ticket has already been raised, but there has been no proper response from the ACT team. Both ACT Business Plan and Home Plan services are not working. Requesting immediate support and resolution.

  • ShaijuR12
    Shaiju R (@ShaijuR12) reported

    @ACTFibernet Day 2 issue still not fixed it's been more than 24hrs Ticket# SR10280007865474 Is that same excuse or any new excuse

  • Akshay20031025
    Akshay (@Akshay20031025) reported

    @ACTFibernet The wifi is not working from 29th April and still the issue is not resolved. Everyday they are pushing the resolution date to the next day. What sort of service is this

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