ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 37 |
| Hyderabad, TG | 12 |
| Chennai, TN | 20 |
| Noida, UP | 1 |
| New Delhi, NCT | 2 |
| Coimbatore, TN | 2 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Visakhapatnam, AP | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
| Mumbai, MH | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sunil B (@sunilband) reported from PETROL BUNK ORR, KarnatakaHey @ACTFibernet , do you have any proper reasoning to be given for this issue - NO template response. If you do not have anything to hide here about these bad practices, then come up with a proper reasoning for this. Else, I would be forced to bring this to the notice of TRAI
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Amruth Chand B. (@amruthchand) reported from PETROL BUNK ORR, Karnataka@Airtel_Presence Pls share your nearest ex. detail near Kadubeesanahalli, Bangalore. I want to shift my connection from @ACTFibernet to @Airtel_Presence. Asap. I want to stop @ACTFibernet service at the earliest.
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shiv bk (@shivbk04) reported from PETROL BUNK ORR, Karnataka@ACTFibernet pathetic customer service u people have in blore. I spoke to ur CS executive name Latha she was so rude to me. She was not ready to transfer my call to supervisor or manager. Ur customer service is has bad has ur wifi connection. Sorry to say this
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Sunil B (@sunilband) reported from PETROL BUNK ORR, KarnatakaI am facing extremely frequent disconnections of my @ACTFibernet broadband service since last 3 weeks. Instead of promptly addressing the issue, they are forcing me to create a ticket after ticket without any resolution. ACT's customer service has become so pathetic! @ACT_Issues
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Binge Club (@bingeclubindia) reported from PETROL BUNK ORR, Karnataka@ACTFibernet This is in regards to the ticket number: SR 10232106024425. We dare you to fix it in the next 24 hrs as you have been repeatedly mentioning for the 3 days.
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BangaloreRepairProject (@repair_project) reported from PETROL BUNK ORR, KarnatakaBangalore is Suffering. Help us #RepairBangalore @airtelindia @reliancejio @ACTFibernet @HathwayBrdband
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AnirbanBhattacharyya (@lan2in) reported from Sangāreddi, TelanganaNot sure why only my place - I am facing a ß reset everyday at 11:55pm in @ACTFibernet connection. Already faced the battery backup issue in switch box as they are not upgrading the infrastructure.
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Sunil B (@sunilband) reported from PETROL BUNK ORR, Karnataka@ACTFibernet Also, I have sent all the details in mail long ago. There should be no confusion or ambiguity there. You have not bothered to respond to my mail as well as many other reminders. If your "customer service" is genuine/human then you will first respond to my mail with proper details
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Rajat Rana (@rjtrana16) reported from PETROL BUNK ORR, Karnataka@ACTFibernet One day gone. No one contacted. Net not restored. Is this how you treat your priority complaint. I want to switch to other provider. Tired of begging for the internet. take this seriously.i want my money back and take your router back. It's just a piece of shit. @ACTFibernet
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Avinash Bhat (@avinbhat) reported from Bengaluru, Karnataka@ACTFibernet The next time I get a call from 08046503399 and they ask me to repeat my issue, there will a complaint to your senior management and legal action as well. You have been warned. This is harrassment.
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himaja srirambhatla (@drama_queen_sha) reported from Hyderabad, Telangana@ACTFibernet the services you provide and terrible and people you hire are so incompetent that they fail to respond even after 72 hours of booking complaints and calling them multiple times. I wish to book a complaint in consumer forum
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Midhun Manohar. M (@midhun677) reported from PETROL BUNK ORR, Karnataka@VIKASH201 @airtelindia @Airtel_Presence @ACTFibernet @HathwayTV Not a good idea now. My @ACTFibernet connection is down for 48 hours now. No resolution yet, they just extend the resolution time in the SR. Check before you jump in.
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Utpal Mondal (@UtpalMo13061497) reported from PETROL BUNK ORR, Karnataka@ACTFibernet Issue has not resolved
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Sunil B (@sunilband) reported from PETROL BUNK ORR, KarnatakaThe sense of urgency that @ACTFibernet is showing in closing the tickets without even understanding the issue (forget about resolving it) is amazing and at the same time disgusting. Just 2 years ago, I was telling that ACT has very good customer service. Surprising. @ACT_Issues
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Adithya chowdary (@Adithyaa91) reported from Rājendranagar, Telangana@ACTFibernet you have the worst service in hyderbad try to splve that asap i have been giving complain everyweek regarding the same issue but till now it is not solved and i raised a complain before 5 days till today no one has even solved it stop fooling ppl try to solve issues
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