ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 30 |
| Delhi, NCT | 4 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Hyderabad, TG | 31 |
| Chandigarh, CH | 1 |
| New Delhi, NCT | 4 |
| Chennai, TN | 19 |
| Chhindwāra, MP | 8 |
| Ahmedabad, GJ | 2 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 2 |
| Mumbai, MH | 1 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Erode, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Anurag (@anurag_abk) reported@ACTFibernet @ACTBangalore FYI, do not go for ACT wifi! You will regret the decision. SR10280004058854 once more same issue, no power for hub. They said they will pay 59inr per month to a person and they did not, so that guys asked them to take it somewhere else. Same problem.
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Ravi Srivastava🇮🇳रविश्रीवास्तव🐤(INDIA वाले) (@ravi4354) reported@ACTFibernet @ACT what kind of service is this ? ,I have made payment for 3 months service before making connection your person refuses to give the receipt Assetz sun &Sanctum Battarhalli Banglore 560049 @ACT
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Vinita Sharma (@Vinita_Sharma30) reported@ACTFibernet Your ACT Engineer, Lakshmi told me that I should receive the call from your department as there is a ticket pending for very long (more than 3 months) but I never got a call until I follow up. Your engineer Lakshmi is very rude and he lies a lot. He is a big lier.
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Animesh Dey (@AnimeshDey1979) reported@ACTFibernet no resolution yet, just getting apology messages, when will it b resolved?
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Dhruv Singh (@dhruv_droid) reportedHey @ACTFibernet, I’m stuck in a loop. I have an ongoing request (SR10279914201344) that’s stalled, so I raised a disconnection request (SR10279952569784) out of frustration. Still no resolution on either! Plenty of calls/texts from you, but zero action. Fix this.
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Sachin Sharma (@sachinn_ss) reported@ACTFibernet The expected resolution time has already passed. By when will this be fixed? A reply online isn’t enough please take action. Without internet, many important tasks come to a halt @ACTFibernet
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kanak prajapati (@polaroid080) reported@ACTFibernet finally able to raise ticket SR10279946371274. They say 5g doesn't work in another room in a rented home too, now even 2g is not working
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kevin eliezer (@kevineliezer8) reported@ACTFibernet I have all the call recording and what's app chats which I can share if needed . You guys charge fine when there is a 10 minutes delay in payment now you guys make delay in resolving the issue but you still change me full
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Animesh Dey (@AnimeshDey1979) reported@ACTFibernet Service request SR10279977325784 , internet is down since yesterday, what is ACT doing? why no service , no restoration in 12 hours???
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manjunath S (@manju132313) reported@ACTFibernet Requested junction box relocation (2nd → ground floor). First ticket closed without fix, second missed yesterday. If not done TODAY, power will be cut this evening coz of electrician work, multiple users will lose internet. Urgent action needed.
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S. M. Sambasivam (@SMSambasivam1) reportedAfter getting a new connection from ACT FIBERNET & further adding some OTT channels & paying the required amount, still NETFLIX is not streaming. Poor service & no follow up inspite of repeated reminders @ACTFibernet
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Santhosh (@Santhosh1247) reported@ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.
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Prem Shankar dubey (@premdubey3031) reported@ACTFibernet What's the cause of this problem suddenly and why would it take days to fix it ?
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Nilesh Mishra (@NileshM13475468) reported@ACTFibernet @ACTFibernetHelp Repeated outages due to tampering at current junction box. Requesting junction box relocation/change to a secure location (locked/indoor) Or Please shift my connection to a different nearby box/port. Need permanent fix, not temporary repair.
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suprateek (@suprateek13) reported@JioCare Tried relocating my Jio connection with order id LR00001D3UQR and wow… what a mess. Customer support is basically nonexistent, no updates, no timelines. Officially out of patience. Switching to @airtelindia or @ACTFibernet and closing this connection.