ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 58 |
| Chennai, TN | 30 |
| Hyderabad, TG | 17 |
| Coimbatore, TN | 4 |
| Mumbai, MH | 3 |
| New Delhi, NCT | 3 |
| Ludhiāna, PB | 2 |
| Pune, MH | 2 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| Visakhapatnam, AP | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Jaipur, RJ | 1 |
| Raipur, CT | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Aditya Pratap
(@adityapratap81) reported
@ACTFibernet Getting happiness from customer #harassment rather than fixing your financials. I am being pushed for payment of Netflix account which I have paid since the day contract got over.
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Surya Pravin
(@SuryaPravin5) reported
@ACTFibernet Hi, The internet has not been working since yesterday morning and I have raised ticket aroind four times ( which was getting closed even before the issue was resolved). I tried contacting the service agent whom I was asked to contact by the team.
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AVR
(@Avrpawar) reported
@ACTFibernet , I am seriously fed up with act and their inefficiency every time,, 10 days of every month it’s so painful either it is depreciated speed or completely no access . You guys just are worried about monthly rental .. never miss sending messages and reminders.#pathetic
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Ankur Vishal Malik
(@avm4141) reported
@ACTFibernet Absolutely useless customer care, no one is doing anything. Shameless people
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Vikram vijayakumar
(@VLVikram) reported
@ACTFibernet i made a big mistake of choosing act, per month am getting network issues morethan three to four times and not getting proper response from local technician and customer care. location: venkateshwara nagar, perungudi.
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Sheikh Mohammed
(@SheikhM23438760) reported
@ACTFibernet It's been 20 hours since the outage. No resolution yet.
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Karthik Kankanala
(@Karthik_K01) reported
@vamshik02 @ACTFibernet I have also called customer care several times but they haven't resolved issue till now.
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Tarun
(@Tarun_TRK) reported
@ACTFibernet Any update? It's been more than 3 hours since I posted here .... and more than 30 hours since am facing issue
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Aditya Pratap
(@adityapratap81) reported
@ACTFibernet Very rude customer care personal. Jumping in between without letting me complete my sentence.
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Surya Pravin
(@SuryaPravin5) reported
But he wasn't picking up the calls and he was also disconnecting the calls. No proper response from him too. Kindly help me with this. @ACTFibernet
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Vikram vijayakumar
(@VLVikram) reported
@ACTFibernet Am going to change the service provider once the plan completes
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rakesh kushwaha
(@rakeshk58617852) reported
@ACTFibernet From last 2 days you people are saying the same but issue is not resolving...
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Surya Pravin
(@SuryaPravin5) reported
@ACTFibernet Hi, The internet has not been working since yesterday morning.I raised ticket, contacted the service agent and the customer care three to four times.They said that it will be resolved but still it is not.I even contacted the service agent whom I was asked to contact.
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Gaurav Bhattacharya
(@gb_iamgaurav) reported
@ACTFibernet Hi Team, Its been 2 days now the internet is not working in my place, i have raised an SR yesterday but still its not been closed. Please find the SR Number -SR10261433384412 Kindly resolve this issue quickly
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Mutyal Jayesh
(@MutyalJ) reported
@ACTFibernet Except regretting you are not refunding the amount of 24hours for which you have taken to resolve the complaint. For that 24hours wifi didn't work and I want the amount for that 24hours