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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chennai, TN 22
Chhindwāra, MP 6
Bengaluru, KA 32
Hyderabad, TG 24
Delhi, NCT 1
Visakhapatnam, AP 2
Coimbatore, TN 3
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • IMSuresh_Dreams
    Suresh (@IMSuresh_Dreams) reported

    @ACTFibernet facing multiple disconnects and slow speed issue this is unacceptable day by day this service is getting very poor my plan is 450Mbbs now I’m getting 1 mbbs speed what’s going in here ?? Why cheating customers in name of fake plans ??

  • ammitas12
    Ami (@ammitas12) reported

    @ACTFibernet Just acknowledging a msg isn't enough . I don't see any desire to solve the problem. It's a flat msg with zero action. Highly disappointed n questioning my decision to go ahead with you guys.

  • naveenkumar_db
    Naveen Kumar (@naveenkumar_db) reported

    @DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.

  • Rudy14112222
    Rudy 𐤊 (@Rudy14112222) reported

    @Srikar84205612 @ACTFibernet I just called @ACTFibernet customer care and placed cancellation and refund request due to the same awful service

  • RanjanBhaiya
    Bhaiya Ankit Ranjan (@RanjanBhaiya) reported

    @ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?

  • swarnajothips
    Pradeep Swaroop (@swarnajothips) reported

    @ACTFibernet @DoT_India No response and resolution from Your end

  • RanjanBhaiya
    Bhaiya Ankit Ranjan (@RanjanBhaiya) reported

    @ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Aknowledged my billing waiver request but CLOSED the ticket without resolution. This is a clear case of unfair billing and negligence. Account ID: [101772674581] I will escalate this to TRAI and the National Consumer Helpline.#ACTFibernet #UnfairBilling #PoorService

  • kannankd10
    kannankd (@kannankd10) reported

    Dear Customer Support Team, I have been using ACT Fibernet for four years. My internet has not been working for the past five days, and the issue is still unresolved. Please address this urgently and resolve it at the earliest.@ACTFibernet

  • khansameer71
    Sameer Ahmed Khan (@khansameer71) reported

    @ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet check out my problem in dm

  • ChandruAnirudh1
    Chandru Anirudh (@ChandruAnirudh1) reported

    @ACTFibernet and can u tell the local engineers and senior engineer to fix the issue soon it means so long since internet is gone tel them to fix the internet issue soon and can I get a call form ur manager

  • AKSingh42544383
    AK Singh (@AKSingh42544383) reported

    Hey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.

  • myselfmaran
    பித்தன் பிதற்றல் (@myselfmaran) reported

    @ACTFibernet I tried to connect with support team. Numbers are not reachable how can I connect with support team?

  • PraveenSub51203
    Praveen Subramani (@PraveenSub51203) reported

    @ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work

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