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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 44
Hyderabad, TG 36
Mumbai, MH 2
Chhindwāra, MP 11
Chennai, TN 20
Ahmedabad, GJ 3
Delhi, NCT 4
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
New Delhi, NCT 4
Coimbatore, TN 4
Visakhapatnam, AP 2
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • gayatri008_16
    G3 (@gayatri008_16) reported

    No internet since afternoon and no clue about resolving… worst ever @ACTFibernet

  • manishkutagal
    Manish Kutagal (@manishkutagal) reported

    @ACTFibernet @ACTFibernet It is not acceptable to ask for 48hrs to fix a broken line, that too in a city like Bengaluru

  • AmanChowdhury_0
    Aman Chowdhury (@AmanChowdhury_0) reported

    @ACTFibernet Could you pls help me what is the issue, are you taking this for granted? It’s been 2 days and no update. What ******** is this? @ACTFibernet

  • Babu245489411
    Babu (@Babu245489411) reported

    @ACTFibernet Real issue is junctions being dow,but you keep pushing excuses like rain and cable cuts. Engineers still struggling to install junction boxclassic over-selling without infrastructure plan . Ground reality: no progress, no ETA, no clue when service will resume #ACTfibernet

  • ShaijuR12
    Shaiju R (@ShaijuR12) reported

    @ACTFibernet Day 3 issue still not fixed it's been more than 24hrs Ticket# SR10280007865474 I need to take the activation request what is the request

  • abhinavkrdubey
    Abhinav Kumar Dubey (@abhinavkrdubey) reported

    @ACTFibernet What are you speaking, have trees been falling 24*7? How bad is your infrastructure that one bad weather and your whole internet is gone? Your ticket says 24hours TAT for resolution. And it's been more than that. Rubbish service

  • Saifdiwan233431
    Saif diwan (@Saifdiwan233431) reported

    @ACTFibernet It's been more than 24 hours since raising a ticket, and you closed the ticket without resolution. Also, I am not able to log in to my account on your app or website; it says my account does not exist anymore. Are you kidding?

  • Akshay20031025
    Akshay (@Akshay20031025) reported

    @ACTFibernet By when will it resolve the wifi is not working from 29th and still there is no update no call from technician??

  • nikhilc08530435
    K Nikhil Chowdary (@nikhilc08530435) reported

    @ACTFibernet I need permanent solution , always my fiber wire is lined up with next lane boxes with huge wire hanging from long distance, half of the month my Internet is out of service . If you can’t afford a junction box please let me know I will look for other service provide . Lost hope

  • Babu245489411
    Babu (@Babu245489411) reported

    @ACTFibernet Engineer says “I only do installations,” gives another number—switched off. After multiple follow-ups, still no support. Is this a joke or your actual service model? #ACTFibernet #Poorservice

  • ANagshenkre
    Anand Nagshenkre (@ANagshenkre) reported

    @ACTFibernet @ACTFibernet when you are fixing Internet issues ? What an absolute waste of service you provide .

  • dhammonia
    D (@dhammonia) reported

    .@ACTFibernet It must take a high level of delusion to send customers repeated mails to refer you to other customers when they have had 2 days of downtime with no resolution/response! Shame on you

  • veeransg5
    veerana gowda (@veeransg5) reported

    @ACTFibernet Extremely disappointed with the unprofessional support. I’m being told to arrange power for your junction box if I want internet. I’m a paying customer; fixing technical/infrastructure issues is your responsibility, not mine. Please escalate and restore service immediately.

  • falsecasefight
    498A, DV, 125CrPc, False Case Fighter (@falsecasefight) reported

    @shrutivish38360 @ACTFibernet @FiberAct Hi, how much more time it will take to get back online just a drop of water and entire infrastructure of Act is broken no one to talk to, bots everywhere, employee few Humans, after 38min of waiting the Exec is waiting and told it rained, thanks we didn't knew, when r u fixing?

  • karthik_baile
    Karthik Baile (@karthik_baile) reported

    @ACTFibernet world class internet service. Your own app doesn't load on a 400mbps wifi connection. Connection down for the last 1 week with repetitive electricity issues. Whats the point of customers having a mini ups to prevent internet disconnection? SR10280011845854

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