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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 26
Bengaluru, KA 34
Coimbatore, TN 4
Chhindwāra, MP 7
Chennai, TN 21
Delhi, NCT 1
Visakhapatnam, AP 2
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • PraveenSub51203
    Praveen Subramani (@PraveenSub51203) reported

    @ACTFibernet @ACTFibernetChn No internet since yesterday. Ticket ID: SR10379815470704. You keep pushing ETA with no real fix. This happens every month and you still charge for downtime. Pathetic service. Resolve this NOW. I have work

  • khansameer71
    Sameer Ahmed Khan (@khansameer71) reported

    @ACTFibernet @ACTFibernetHYD Actfiber services are going down day by day. Exorbitant buffering is happening in Al Hasnath Colony

  • pra17th04am
    Prathmesh Surve (@pra17th04am) reported

    @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD

  • Dhruv496
    Dhruv Sood (@Dhruv496) reported

    @ACTFibernet @ACTFibernet your regret will not solve my problem

  • rapors36
    rapo (@rapors36) reported

    @ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.

  • FiZbQ
    i@m (@FiZbQ) reported

    @ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet

  • Abhishekgandhis
    Abhishek Gandhi (@Abhishekgandhis) reported

    @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

  • sayyedtausif92
    Sayyed Tausif (@sayyedtausif92) reported

    Living in a gated community in Hyderabad and the experience with @ACTFibernet has been frustrating. If there’s a community-wide outage, it gets attention and is resolved quickly. But if the issue affects just a few homes, you’re stuck waiting 3–7 days for a fix. Reliable internet shouldn’t depend on how many people are affected. Consistency matters just as much as speed. #Hyderabad #Internet #ACTFibernet

  • muqthar27ahmed
    muqthar ahmed (@muqthar27ahmed) reported

    @JioCare Raised complaint but no response yet. SR No: SR00002KkDF4 Jio Fiber Voice No: 914079649420 No technician visit and customer care not answering calls. Very disappointing service. Kindly resolve ASAP. Compare to you @ACTFibernet Is so much better in service

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Aknowledged my billing waiver request but CLOSED the ticket without resolution. This is a clear case of unfair billing and negligence. Account ID: [101772674581] I will escalate this to TRAI and the National Consumer Helpline.#ACTFibernet #UnfairBilling #PoorService

  • Joy_Akhil21
    Dev_Joy (@Joy_Akhil21) reported

    @ACTFibernet Thank you for the amazing service, because of the great service our whole community is shifting towards another operator.

  • nkbuniq
    Nirmal Jain (@nkbuniq) reported

    @ACTFibernet “Ticket closed without resolution, prepaid user losing days. No option to raise new request. Egmore Chennai. Need urgent fix.”

  • Dishant9654
    Dishant Yadav (@Dishant9654) reported

    @ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet Dear customer, it's taking longer than expected to resolve your ticket. Revised timeline is 21-Apr(DD/MM) 19:30 to 21:00. Team ACT This is what im getting. Can I request for cancellation of the plan and refund please. I don’t want to take it anymore @ACTFibernet @jagograhakjago

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet What's wrong with ACT broadband? Most of the time I have issues. It stopped working today and it has been 1 hour still down We are paying full amount so expecting full service, now a day ACT has become like BSNL, most of the time down.

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