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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Coimbatore, TN 3
Hyderabad, TG 16
Chhindwāra, MP 1
Chennai, TN 18
New Delhi, NCT 3
Bengaluru, KA 34
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • PanchaliDas4
    Panchali Das (@PanchaliDas4) reported

    @ACTFibernet 48 hours and still no resolution

  • souvik0725
    Souvik Samantaray (@souvik0725) reported

    @ACTFibernet It’s almost 5 pm and still no response. I’m regretting my decision to consider you as my service provider

  • yashank20001
    Yashank Bharti (@yashank20001) reported

    @ACTFibernet If your techs stop around 7 to 8 PM, why hasn't my issue been touched yet? Giving me an ETR for tomorrow (Apr 10) is unacceptable service. @TRAI @DoT_India, this is a total service failure. I shouldn't have to beg for a repair. Complaint No: SR11079728116674

  • vinkulkarni83
    Vinay Kulkarni (@vinkulkarni83) reported

    @ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)

  • Rituut1
    Ritu (@Rituut1) reported

    @ACTFibernet WiFi not working since yesterday almost 24 hrs now No technician assigned, no way to contact support, no updates. This keeps happening again and again connection drops randomly and takes hours to fix. Completely unacceptable service. Acc: 118743660976

  • karthik_mukund
    Karthik Mukund (@karthik_mukund) reported

    @ACTFibernet This is the same response I've been getting for past 2 days! Are you really going to fix it? If I see no resolution today, I will cancel my connection

  • srkriz26
    SRKriz (@srkriz26) reported

    @ACTFibernet @FiberAct I paid to change my plan to a bundle plan with Mesh. Since I already had a Mesh I told the service guy to change the plan for 1 month extra. He said yes, but didn't change it. The ticket got close automatically without any intimation. Plan didn't change

  • souvik0725
    Souvik Samantaray (@souvik0725) reported

    @ACTFibernetHYD @ACTFibernet Work Order WO101796899190, your sales rep promised a connection by 7 pm yesterday, then moved it to 12 pm today and now he’s not picking the call and nobody has visited me. Is this the service you’re providing? Unprofessional!

  • NanakFarms
    Chamandeep Singh Kapoor (@NanakFarms) reported

    @ACTFibernet my Internet is not working from 5 pm today and I updates till now .

  • Chand_LvNvrDies
    Chandan kesarkar (@Chand_LvNvrDies) reported

    @ACTFibernet I hve raised a ticket for slow internet bt post that there has been no internet since 12+ hours now. I dnt know what understanding or troubleshootng is being done by disabling the internet as I'm constantly getting no internet so far Hope u understnd criticality

  • KondarajuP
    Kondaraju Pavani (@KondarajuP) reported

    @ACTFibernet @VFSGlobal Worst service ever with your customer service and services waste of being a loyal customer for years it’s time to chose the other services because of you caller on support and no offers for being 5years giving bland answers

  • Vivek9433554001
    Vivek (@Vivek9433554001) reported

    @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

  • doctorscalling
    siddarth (@doctorscalling) reported

    Worst service by airtel wifi. tall claims and cheating at peak. 20 calls b4 connection &now noone receives.shame on Airtel to cheat indians..if u need money then just ask, I'll donate ..don't steal An advice to all, switch to ACT asap @airtelindia @ACTFibernet @SunilBhartiMitl

  • rbhavanirao
    Bhavani Rao Reddi (@rbhavanirao) reported

    @ACTFibernet The bill issue was resolved. The internet connection was restored. But once in a while there are interruptions of 1 minute to 3 minutes to duration!

  • KalingaGajapati
    Odraputra Prataparudra Jagannatha Dasa (@KalingaGajapati) reported

    Seems like @airtelindia @ACTFibernet have laid off their customer support staff. This is why no one responds to our problems when we reach out.

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