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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 15
Chhindwāra, MP 2
Coimbatore, TN 3
Chennai, TN 18
New Delhi, NCT 3
Bengaluru, KA 34
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Visakhapatnam, AP 1
Erode, TN 1
Pune, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • ahananhanan
    Abdul Hanan (@ahananhanan) reported

    @ACTFibernet my internet doesn't function atleast for 2 days every month since November 2025... ACT team assures the issue has been solved but it keeps recurring...The ACT field manager advised me to change the service provider which is absurd😡... SR10379723431684 @ACT_Issues

  • ninaada
    ನಿನಾದ | निनाद | Ninaada (@ninaada) reported

    @ACTFibernet internet is down since yesterday evening. I have raised ticket SR10279744980184 yesterday itself, but no response or anything yet.

  • MariyamBeg55697
    X MAX GAMING (@MariyamBeg55697) reported

    Extremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD

  • Saurav23121990
    Saurav Chakraborty (@Saurav23121990) reported

    @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

  • Srithesamaritan
    Sricharan (@Srithesamaritan) reported

    @ACTFibernet @chennaiactfiber This is completely unacceptable. Over 3 days with no internet, zero accountability, and now the junction box itself is gone? What kind of service is this? No updates, no resolution, nothing. Stop ignoring customers and fix this immediately.

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet there is always an issue with the network almost every month (except the last 2 months before the bill is generated conveniently) i am sure after the bill payment every month at least once the network goes down and that too at the time when we are busy with work.

  • QuantumStackkk
    Swarnim (@QuantumStackkk) reported

    @ACTFibernet The issue is still not resolved, and it clearly shows a complete lack of concern for your customers.

  • Saurav23121990
    Saurav Chakraborty (@Saurav23121990) reported

    @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

  • user21098
    user636811 (@user21098) reported

    @ACTFibernet Just to let you know I got a call from your technician today from (+91 91540 95438) he was insisting on closing a ticket and his TL spoke with me and told we can’t give the router and said to close the currently open tickets, he was rude, speaking in harsh tone [1]

  • PanchaliDas4
    Panchali Das (@PanchaliDas4) reported

    @ACTFibernet This is repeated time and again. No accountability for resolution time

  • Vivek9433554001
    Vivek (@Vivek9433554001) reported

    @ACTFibernet Raised relocation request on April 2, paid Rs. 950, but no service provided and delays till April 5 for next step when technician suggested installing junction box at my premises. Decided to disconnect, requesting full refund (Ticket ID: SR10179677073496).

  • PradhanPri64928
    Priyam Pradhan (@PradhanPri64928) reported

    @ACTFibernet Router taken by your team without notice or replacement. Connection was transferred & ₹9K prepaid for 6-7 months. No help from customer care. Now without any router. Resolve ASAP. Name: Mrutyunjay Dash (+91 8763150574)

  • karthik_mukund
    Karthik Mukund (@karthik_mukund) reported

    @ACTFibernet This is the same response I've been getting for past 2 days! Are you really going to fix it? If I see no resolution today, I will cancel my connection

  • shashank24ten
    Shashank Shekhar (@shashank24ten) reported

    @ACTFibernet Absolutely frustrated with ACT Fibernet. My internet has been down for 2+ days despite being on their premium 1TB plan. Other apartments in the same building have connectivity, clearly pointing to an issue with their wiring/splicing setup — yet no resolution

  • MariyamBeg55697
    X MAX GAMING (@MariyamBeg55697) reported

    Very disappointed with ACT Fibernet. Set-top box not available,and even Amazon Fire TV Stick is still not installed after many follow-ups. Service is very poor. No value for customers. If not resolved soon,I will cancel my connection. @ACTFibernet @ACTFibernetHYD

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