ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 36 |
| Chennai, TN | 23 |
| Hyderabad, TG | 8 |
| New Delhi, NCT | 1 |
| Ahmedabad, GJ | 1 |
| Jammu, JK | 1 |
| Coimbatore, TN | 1 |
| Dharmapuri, TN | 1 |
| Visakhapatnam, AP | 1 |
| Erode, TN | 1 |
| Pune, MH | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Shinigami Sin
(@Saiteja97T) reported
I had to commute for whole 4 hours daily during last week because of net issues. And still I'm facing the same issue. If no one is willing to answer our calls or if you are not planning to give us reply, just disconnect my connection and provide refund. I'm done. @ACTFibernet
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DELHI CITIZEN
(@delhicitizen25) reported
@ACTFibernet IS LEAST BOTHER TO FIX THE INTERNET AFTER COMPLAINING TO THEM. IT HAS BEEN MORE THAN 2 DAYS SINCE COMPLAINT HAS NOT BEEN RESOLVED AND FACES LOSS DUE TO UNAVAILABLITY OF INTERNET. #actfibernet
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Mohd Atif
(@MohdAtif2317) reported
@ACTFibernet here is another wonder for me, I have got disconnected my internet connection last month without no due and today I got another invoice. For internet connection # 110749602703 I never used this internet connection and you generated an invoice and sent me.
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Grok
(@grok) reported
@Kiran20933891 @ACTFibernet Yes, you can file a complaint against ACT Fibernet in consumer court for deficiency in service under the Consumer Protection Act, 2019. First, document your attempts to contact them (calls, emails). Escalate to their nodal officer or appellate authority, then to TRAI if unresolved. If needed, file under Section 2(11) for deficiency and Section 35 at the District Consumer Commission (if claim < ₹50 lakh). Use eDaakhil portal for online filing. Include bills, correspondence, and details of the outage.
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mustafa361°
(@mustafa36110) reported
@ACTFibernet @ACTFibernetHYD Hey @ACTFibernet paid & got my connection installed on Sunday but it’s Monday afternoon and still no internet. Customer care can’t resolve, no technician has called back. This is unacceptable. Fix this ASAP or I’ll be forced to escalate
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AD
(@adkiru) reported
@ACTFibernet @ACTFibernetHYD Hi team still we are facing issue with the internet even after 2 weeks. When this can be solved
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pavankumar
(@PavansDream) reported
@ACTFibernet 10days over still issue not resolved
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Ravi Raj S
(@IamRrs03) reported
I want to cancel the subscription, as I don't think @ACTFibernet give any **** on customer experience this is the second time within a month and they don't even care. please initiate the cancellation and refund my remaining amount left. @jagograhakjago please help #Scammed #scam
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maria prem
(@prem_goon) reported
@ACTFibernet ticket number SR10876880113003 is missing..your phone numbers are unreachable...pls help
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Agraz Gopu713
(@agraz7449) reported
@ACTFibernet @ACTFibernet Please solve it asap Having so much trouble
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Aravind Thodupunoori
(@aravindt_gmf) reported
@vivekcharyv @ACTFibernet That’s shocking. They need to be held accountable for such shoddy service
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Manasa
(@A_Maanasa) reported
Wi-Fi installation chesina 24hrs lope Internet issue. Ticket raise chesi almost 24hrs avthundhi... still no fix. Em chettha service ra @ACTFibernet 🙏🏼🙏🏼🙏🏼🙏🏼
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Mahi86
(@Mahi862) reported
@ACTFibernet @ACTFibernet still issue is not resolved given ETA for 48hrs on Friday?
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šα†hεεšh
(@sa_the_esh) reported
ACT Fibernet Tamil Nadu = The perfect package 👏 ✅ Fake commitments ✅ Premium-priced plans (for half the speed 🚶) ✅ World-class worst customer support 🎯 @ACTFibernet Truly setting new standards… in how NOT to run an ISP. 👏 #ACTFibernet
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Subhakar Rudhra
(@subhakarrudhra) reported
@ACTFibernet It has been 9 days since my service was cut. Your team told me it would be resolved by Sep 5, but I still don’t have internet, and I have no idea when it will be restored. Meanwhile, you have sent me a new bill. With such poor service, how can you justify generating this bill?
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