ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 90 |
| Coimbatore, TN | 9 |
| Chhindwāra, MP | 79 |
| Bengaluru, KA | 119 |
| Lucknow, UP | 1 |
| Chennai, TN | 78 |
| Ahmedabad, GJ | 4 |
| East Delhi, DL | 1 |
| New Delhi, NCT | 6 |
| Ludhiāna, PB | 1 |
| Mumbai, MH | 5 |
| Delhi, NCT | 6 |
| Kolkata, WB | 1 |
| Pune, MH | 1 |
| Vadodara, GJ | 1 |
| Visakhapatnam, AP | 4 |
| Jaipur, RJ | 1 |
| Warangal, TG | 1 |
| Osmanabad, MH | 1 |
| Erode, TN | 1 |
| Madurai, TN | 2 |
| Kallakkurichchi, TN | 1 |
| Kanpur, UP | 1 |
| Trichūr, KL | 1 |
| Pathanāmthitta, KL | 1 |
| Jodhpur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Ramarko Sengupta (@ramarkosg) reported.@ACTFibernet it's impossible to get through anyone in customer care. There's been an outage since morning, a ticket was raised too but no visibility or communication on when the connection will be restored. Your local engineers aren't responding either.Ticket: SR11081361320654
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Ramu (@Ramu12463883) reportedAbsolutely worst service from @ACTFibernet @ACTFibernet_Care! My internet has been down for over 3 days but nobody has shown up or responded. Unacceptable negligence! Fix this immediately. Ticket: SR10581391822954 #ACTFibernet #WorstService #BroadbandDown
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VJ (@VJ_Naidu040) reported@ACTFibernetHYD @ACTFibernet Action Urgent: ACT-ai_101780672110 customer ref Ticket no SR10181242464047 NO action since 3 days ! Unbelievable service ! Cannot accept this service frequency by any standard
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Kaushik C S (@cskaushik88) reported@ACTFibernet You can only be SORRY and not do anything about it. Ridiculous service. No point of escalation as well
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G.B (@BerwalGorav) reported@ACTFibernetHYD @ACTFibernet i want to request a reconnection but no one from customer care is answering my calls, i have been on wait list queue for 40 minutes yesterday and 20 minutes today, i was 1 on queue so idk why this is happening. Please connect.
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Kiran Kumar Pavuluri (@pvrkiran) reported@ACTFibernet You are only regretting still no action has come ... I paid for a service and it's been 10 days...
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Akhil Kumar (@Akhil_nakka_) reported@ACTFibernet my account got disconnected due to the plan expiry I want to reconnect my plan but there is a due amount for 25days where my internet hasn't worked on for 15days in that 25days but you guys charged for 25days, help me out in this
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'Beer' Grylls! (@mshankars) reportedDear @ACTFibernet it is so frustrating with your customer service while i ordered for one ACT stream box and keep waiting for it. Same experience while trying to upgrade the router and finally i had to give up.
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Yuvaraja (@Yuvanames) reported@ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”
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Manish Periwal (@mperiwal14) reported@ACTFibernet My work is hampered. Fix it asap
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MR KAATS (@mr_kaats) reportedThe audacity of your representative to call and ask if they can keep a junction box at my premises while I'm trying to surrender the connection because you haven't restored my service for 3 days. Priorities couldn't be more misplaced. @ACTFibernet
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G. Sundarrajan (@SundarrajanG) reportedI am extremely disappointed with the support experience of @ACTFibernet . In the last one week, the same service request has been reopened three times because the issue has never been permanently resolved. Each time I was informed that the problem was fixed, but the issue reappeared shortly afterward. Pathetic !
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MOHANA PRIYA (@mohanapriyare) reported@ACTFibernet @ACTFibernet the main problem is your technician is not all visiting theplace atelast once planned to switch over to other network this tome and wont pay for this month
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Akash (@akash_8a) reported@ACTFibernet Why have I been charged a 117 late fee when I made the payment on time? Meanwhile, your service was down for 5 dayswhere is the compensation for that? You charge customers instantly, but take no accountability for prolonged outages. Please reverse 117
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akash (@akashb14) reported@ACTFibernet Your sales team was blowing up my phone non-stop to force the connection. The moment I signed up, the service vanished. Installation promised Friday → postponed to Saturday → now Sunday and still no one has shown up. Work Order: WO101813949828