ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Delhi, NCT | 3 |
| Bengaluru, KA | 31 |
| Chennai, TN | 21 |
| Hyderabad, TG | 28 |
| Chhindwāra, MP | 8 |
| Ahmedabad, GJ | 2 |
| Coimbatore, TN | 4 |
| Visakhapatnam, AP | 2 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 1 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
| Erode, TN | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Pradip Dabhi (@pradipdabhi) reported@ACTFibernet Broadband connection outage again for more than 3 hours. I am experiencing this type of outage 2-3 times every month. Not satisfied with the service while students are online preparing for the JEE advanced final exam. Ticket number SR11779914474304.
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Abhishek Gandhi (@Abhishekgandhis) reported@ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.
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The Young Citizen (@theyoungcitizen) reported@ACTFibernet I have already raised a disconnection request for my connection. Service has been stopped, but I haven’t received any update on router pickup or refund (₹823.85 showing as balance). Kindly arrange pickup and share status of refund at the earliest A/C: 118769631190
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Dishant Yadav (@Dishant9654) reported@ACTFibernet I have raised a ticket to change my plan, already paid 5000 and still no action from ACT. You even closed the ticket and then I reopened it and still no resolution has been given. Ticket id: SR10179897246902
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Rohan Thakkar (@rrthakkar1411) reported@ACTFibernet This is absolutely unacceptable. My internet has been down again, and this has become a recurring issue over the past few months. Despite multiple complaints, there's been no permanent resolution. Current Ticket ID: SR11779934225564 Too many frequent disruptions.
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Prathmesh Surve (@pra17th04am) reported@ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD
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Sanjay Debnath (@sanjaydebnath86) reported@ACTFibernet You *******. I already paid. Now I have to make other arrangements (mobile data). Who will bear these additional costs every time I recharge during an ACT internet outage?
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i@m (@FiZbQ) reported@ACTFibernet Still the issue is not fixed. No status update.. nothing happened. I even emailed to nodal officer and he also seemed to be sleeping on this critical issue. No response from anyone. Disgusting service by @ACTFibernet #actfibernet
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Naveen Kumar (@naveenkumar_db) reported@DevDominates @ACTFibernet No. They never did it, but I had to stop following up and move on, as I couldn't waste my time on this.
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rapo (@rapors36) reported@ACTFibernet from my experience, poor customer service. Still no response from you after making payment for 6 months.
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Deeptanshu Lodh (@DeeptanshuLodh1) reported@ACTFibernet @ACTFibernetHYD Absolutely disgraceful service by ACT. There is no internet service since the past 20 hours. Raised a service request ticket yesterday (SR10179938649054). The ETA was 11 am today. Still the internet has not been recovered.
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Randeep Singh (@ramansaini) reported@ACTFibernet @FiberAct . Its really bad to see how sales team are misleading the customers with wrong information. I am a user of Excitel Fibernet for last 3 years and have had very minimum issues with the service. The only complaint was that the speed for a 300 MBPS use to
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Anurag (@anurag_abk) reported@ACTFibernet And after 30Hrs wifi services are restored thanks. Funny part is I got call from ACT technician saying this is regarding issue you posted on X. Seems they did not care about the ticket I raised until they saw this on X. Thanks.
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Jai Prakash (@Jaiprakash172) reported@ACTFibernet This is a repeated fault and not a one-time issue. Please arrange an immediate technician visit and provide a permanent fix. Also, consider downtime compensation for the service disruption. If not resolved today, I will escalate this further.
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Neeraj Verma (@NeerajV70007257) reported@ACTFibernet Very poor service. Multiple complaints but no callback. Tickets closed without resolution. Wrong billing & my connection suspended for days. Fix this immediately or I will escalate to Consumer Helpline. Mob: 9910922475 #ACTFibernet #PoorService
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