ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 36
Chennai, TN 22
Hyderabad, TG 10
Pune, MH 3
Visakhapatnam, AP 2
Erode, TN 1
Mumbai, MH 1
Salem, TN 1
Warangal, TG 1
Cochin, KL 1
Ludhiāna, PB 1
Rājupeta, AP 1
Madurai, TN 1
New Delhi, NCT 1
Chandigarh, CH 1
Nalgonda, TG 1
Coimbatore, TN 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • jekg02 Jek G (@jekg02) reported

    @ACTFibernet acc no. 102735995966. My internet barely works. Been getting speed of less than 10mbps on 75mbps connection. This is ridiculous. Been trying to reach the person who did my connection but he doesn’t answer the call. Please help me out here else cancel my connection

  • AntonyGijoPaiva Antony Gijo Paiva (@AntonyGijoPaiva) reported

    @ACTFibernet pls help. Frequent disconnection. Requested for GX box and got approval three days back. Yet to be installed. Please speed up installation. SR10363892568237 GX Request TT

  • dwivedi131192 Thinking Bot (@dwivedi131192) reported

    On ground and verify...even after so many complaints.. do you have some customer satisfaction department??Or you want your customer to switch to other networks??tell me clearly don't harrass me unnecessarily...#badservice #ACTfibernet

  • shankarsp Shankargouda Patil (@shankarsp) reported

    @ACTFibernet Dear Act team I have sent email to Act helpdesk to close my account on 15/08/21 but I got bill for 856 inr,on 15/01/22 I requested to resume my internet service, only account is activated but still I am unable to access to bit or byte of internet from Act as thier

  • PrinceSaurav007 Prince (@PrinceSaurav007) reported

    @ACTFibernet One of the worst internet service provider I have seen..even the dumb customer representative bloody hells next am going to disconnect this ******* internet @Airtel_Presence @airtelindia I want to reactivate my internet please check on this 500084 is it available?

  • Rahulsoni22 Rahul Soni (@Rahulsoni22) reported

    @ACTFibernet will you ever work on this ticket SR11763881828824 It is going to be 72 hours since your services are down. Who is accountable for this much down time? My work depends on this. #consumerforum

  • chawlakk krishan Chawla (@chawlakk) reported

    @ACTFibernet Ref yr message to suspend my account 110000342714 In this connection warn you to adjust electricity charges for 14 months & referral amount before asking me to pay. If I disconnect your box from my meter all your subscribers will face problem. Hence behave.

  • _amitnath1991 Amit Kashyap (@_amitnath1991) reported

    @ACTFibernet @ACTFibernet no solution yet...pathetic service... You can close my connection if you can't resolve my issue

  • imbshal Bshal 🇮🇳 (@imbshal) reported

    @ACTFibernet customer care support numbers aren't working. Already shared contact and city details via DM, yet no call back from support team. What's wrong? Are you working with limited resources?

  • SyedHRParadisya Syed HR (@SyedHRParadisya) reported

    @ACTFibernet @KRISHNA83138665 Next day again, i called and asked why it got disconnected and raised for reconnection request. They told it will be done in same day but no action taken into consideration. I’m now feeling like Don’t again ‘Go’ to ACT who doesn’t value customer retention.

  • Chaithratessa3 Chaithratessa (@Chaithratessa3) reported

    @ACTFibernet What feedback can I give ...every month same issue ..i will port out..ur cc donno how to retain a customer..

  • sainathreddy618 Sainath (@sainathreddy618) reported

    @ACTFibernet I have contacted customer care executive few days back, to know my next month billing details, they said the request was raised to concern billing team, but till now the billing team was not contacted me.

  • desaikingis Diव्येsh (@desaikingis) reported

    @ACTFibernet The internet is down from the last 2 days but no update yet. Tried calling your technician as well as the sales guy but they aren't answering the calls. I had lodged a complaint and the technician was to visit yesterday but he didn't show up. Please help!

  • charteredboy CA Kaival Shah (@charteredboy) reported

    @ACTFibernet regarding complaint SR11763909133514 no action has been taken... It has been more than 24 hours & internet isn't working Poor and pathetic service

  • mahiDho01553483 vamshi krishna (@mahiDho01553483) reported

    Worst experience with @ACTFibernet No internet everytime. I try to call them but no proper response. As offices are from work from home no proper net everytime if no action is taken regarding this severe action will be taken against you..and I am thinking to change the broadband

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