ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 77 |
| Visakhapatnam, AP | 6 |
| Chhindwāra, MP | 72 |
| Bengaluru, KA | 131 |
| Coimbatore, TN | 9 |
| Chennai, TN | 74 |
| Delhi, NCT | 4 |
| Jaipur, RJ | 4 |
| Warangal, TG | 1 |
| Osmanabad, MH | 1 |
| Mumbai, MH | 3 |
| Erode, TN | 1 |
| Madurai, TN | 3 |
| Kallakkurichchi, TN | 1 |
| Kanpur, UP | 1 |
| Trichūr, KL | 1 |
| Ahmedabad, GJ | 2 |
| Pathanāmthitta, KL | 1 |
| Jodhpur, RJ | 1 |
| New Delhi, NCT | 5 |
| Vijayawada, AP | 2 |
| Dehra Dūn, UT | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sriku P (@SrikuP93) reported@ACTFibernet @GandlaRohit1239 @ACTFibernet PLEASE RESOLVE AND RESTORE INTERNET CONNECTION BEFORE EVENING...TICKET NO - SR10180984540284 #pathetic customer service AS ALWAYS!
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tdas777 (@tdas777) reported@ACTFibernet internet is down. Unable to contact support via act app chat/phone. Pathetic service.
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UPSC Mentor Piyush (@PiyushIASMentor) reported@ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 9:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?
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manish kundan (@manishkundan01) reported@ACTFibernet @ACTFibernetHYD I paid for a new connection 3 days ago after your team promised installation within 2–3 hours. Based on that assurance, I turned away another ISP at my doorstep. Since then, I've called customer care every day. #CustomerService
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vishal heble (@vishalheble) reported@ACTFibernet If you’re giving 24hrs to resolve it then how do I work ? You add delayed fees if payment is delayed by a day now how you gonna compensate customer for no internet for 2 working days ?
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AM (@abhisar_mhptr) reported@ACTFibernet i have been trying to shift my connection since last week and have been a customer for so many years and yet pathetic custormer grievance . No ones responding for shifting since last 6 day
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Prashant's Blog 🖥️ 📝 📱 (@prashant241095) reported@ACTFibernet is worst Its been more than 2 weeks that i called Customer care to cut extra wire of broadband. You guys asked for 72 hour's time when I called u 2 weeks before. Till yesterday you said same dialogue. If u cant help your Customers then please close your company
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Sriram (@agenticposts) reportedHad the same with @ACTFibernet . 7 years of loyalty, until a customer care said "you can disconnect if you have problem". Now using Hathway without issues. Customer care is always the problem in any field.
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Sharma Nitish (@Sharma251993) reported@ACTFibernet Hi Team, my internet has been down for 3 days. An engineer visited after 2 days but the issue returned within hours. I can't reopen the ticket, and despite repeated calls, no engineer has visited since yesterday. This is affecting my work.
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CHAITHANYA KUMAR (@chaithu1911) reported@ACTFibernet 4 days without internet. Complaint raised on 13 June SR10180711454564 No technician visit.Every day your customer support says,"It will be resolved soon." Hearing the same excuse for 4 days, it's hard to believe anything ACT says.Absolutely unacceptable service.
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Tushar Agarwal (@TusharAgar4860) reported@ACTFibernet Team again it went off. It cannot keep happening regualrly like this. Is there not a permanent solution? Else refund
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saravanan s (@ssaravananmechg) reported@ACTFibernet The same thing your are repeating but no solution. Providing correct bill what stops you? I don't need your service anymore. Take action and do not make complaint again here. Also registered complaint with consumer care.
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Dânesh Hussain Zaki (@daneshzaki) reported@ACTFibernet Thanks for the canned reply bot. You cannot give a permanent fix. Every few days there is a failure. #avoidact #fail Time to look for an alternative
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Jainesh Patel (@jaineshbp) reported@ACTFibernet Why do I have to make over 10 calls and wait for hours on call to get a Wifi installed (despite after making a payment)? Absolutely terrible service No one from backend or escalations team even calling back after several escalations!
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Ruchi (@_4Ruffle) reported@ACTFibernet That’s pretty smart I see. Well you closed the earlier ticket cause it had 10AM eta. New ticket got 2pM next day so you get more time. I have already lost entire day worth of it, reopened the closed ticket. Why no resolution or follow up yet.
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