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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 46
Bengaluru, KA 48
Jaipur, RJ 4
Madurai, TN 1
Chhindwāra, MP 19
Chennai, TN 26
New Delhi, NCT 5
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Delhi, NCT 5
Mumbai, MH 2
Ahmedabad, GJ 3
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • deepashekar1997
    Chandrashekar Kumar (@deepashekar1997) reported

    @ACTFibernet Can someone please pick up the phone and call the customer to begin the process of fixing the internet?

  • dezendev
    Mirror (@dezendev) reported

    @ACTFibernet such a terrible service it's been 3 days I have been trying to get the shifting done, Yesterday I was asked to my self travel 20kms to old place to disconnect and bring modem to new place, Which I did. Still no progress,

  • pelanebaat
    Pelane Baat (@pelanebaat) reported

    @ACTFibernet Hi this is sorted. But it's really silly that I had to call your guy so many times and he didn't even have the basic courtesy to reply back with any resolution or even take care.

  • vishalturnal
    VISHAL VAIBHAV (@vishalturnal) reported

    @ACTFibernet @FiberAct @ACTFibernetHYD What is happening guys? I have never saw this much of negligence from the ACT team. I had raised a relocation request a week back, and still got no response for the same. If you are unable to do it, just return the money back.

  • sevtamatarface
    your_worst_nightmare (@sevtamatarface) reported

    @ACTFibernet I left Bangalore permanently on 16th Feb. I had given notice almost 1.5 weeks back to take away the router, but you did nothing!! Since that day y'all are bugging me for returning the router. Not my problem. Stop harassing me otherwise I'll lodge an FIR against u

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    1/2 Absolutely unacceptable behaviour from @ACTFibernet. Ticket SR10780199791980 was CLOSED without any resolution despite repeated follow-ups, escalation mails, and CPGRAMS complaint reference. No proper call. No accountability. Just automated replies and forced closure.

  • ashwin_kumarV
    Ashwin Kumar (@ashwin_kumarV) reported

    Hey @ACTFibernet I’ve been trying to change my plan on your app but the payment fails to go thru every single time. I’m unable to connect to your customer connect team either. Can you help me out?

  • mohammedhyd84
    Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported

    @ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment

  • SandeepKuntnur
    Sandeepkuntnur. (@SandeepKuntnur) reported

    @ACTFibernet Didn’t solve the issue we facing.. it’s been 3 days.

  • satyiki90
    Amit Kumar (@satyiki90) reported

    @ACTFibernet I am not able to login to Act app how will you update??? All issues due to your sales representative ‘Kavitha V’ updating wrong mobile number and then giving fake commitments of issue resolution and now non responsiveness.

  • kartiktanw40482
    kartik tanwar (@kartiktanw40482) reported

    @ACTFibernet In ACT app u kept on changing the ETA of solution but not getting the solution your app revised the time 3 times already

  • deepashekar1997
    Chandrashekar Kumar (@deepashekar1997) reported

    @ACTFibernet Chatting with the Chat bot on the app is useless. It is saying there is no junction box on the premises. She is your customer.

  • BarickDevojeet
    profit & sL (@BarickDevojeet) reported

    @ACTFibernet my internet is down from morning all I get is automated response and there is no way to connect to your customer care . I don’t think i should renew your plan next month anymore. Day by day your service is turning pathetic.

  • jat_vikram47
    vikram choudhary (@jat_vikram47) reported

    Dear [ACT fibernet) , Bro, please turn the internet back on 😭 You take full payment but give half service. Work is stuck because of this outage. How long are we supposed to wait? #ACTFibernet #InternetDown

  • CbhSam30259
    Uncle Sam 786 (@CbhSam30259) reported

    @ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress

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