ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Dehra Dūn, UT | 1 |
| Bengaluru, KA | 44 |
| Chennai, TN | 25 |
| Chhindwāra, MP | 17 |
| Hyderabad, TG | 40 |
| Vijayawada, AP | 1 |
| Visakhapatnam, AP | 2 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Delhi, NCT | 5 |
| Mumbai, MH | 2 |
| Ahmedabad, GJ | 3 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
| New Delhi, NCT | 4 |
| Coimbatore, TN | 4 |
| Jaipur, RJ | 3 |
| Alwar, RJ | 1 |
| Kanniyākumāri, TN | 1 |
| Noida, UP | 1 |
| Jammu, JK | 1 |
| Dharmapuri, TN | 1 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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santosh kumar das (@santoshdas1984) reportedPathetic customer service from @ACTFibernet #SR10180171768634 open for more than a day. No internet, office work being affected @ACTFibernet @ACT_Issues
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Kunal Vijay Kapoor (@KunalVijay40479) reportedI wonder how irresponsible a brand like ACT Fiber could turn in AI Era. Wake up @ACTFibernet @ACTFibernetHYD All official channels emails bounce back although they list them on their official website. I pay for 500 mbps connection each month but get only 100 mbps speed as the internal wire which supports only 100 mbps speed never got changed on my new connection. Now when I complaint about speed issues the whole internet
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Dr Neemu Hage (@drneemu_hage) reported@ACTFibernet @ACTFibernet FYI I spoke to a Pawan Kumar who said a technical staff will get back to me at 6 pm when I called at 5:30.He raised a so called PRIORITY internal ticket. No-SR10180155132472. I don’t know what gimmick this is to fool customers but get your **** together!! Seriously!
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gaurav miglani (@iwanted4) reported@ACTFibernet not working haralur road
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MannMarziyaa🇮🇳 (@PanwarCimpi) reported@ACTFibernet Hi could you please justify your poor service and response for a new connection Ref Work Order WO101800795160. Payment was done 3 days back with assurance of getting installation done in 24 hrs. I just keep on chasing and no response at all neither the refund.
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet How long it will take solve the problem
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Maniveer Baradi (@ManiveerBaradi) reported@ACTFibernet I'm formally demanding: ✅ Installation within 24 hrs ✅ The 1 free month as promised ✅ Named senior contact owning the issue. Otherwise this goes to TRAI, the Consumer Helpline (1915), and a chargeback. Your move. (7/7)
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment
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Shantanu kumar (@kumarshantanu35) reported@ACTFibernet Till now my issue is not resolved. Your technician is not receiving my call. If installation is not done today then please refund my amount. If in the initial phase itself you are not able to fulfill your promise then i am not sure about future.
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iAnamika (@iAnamika_vibes) reported@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
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Akshay (@Akshay20031025) reported@ACTFibernet Hi, It's already been 24 hours and you said it will get resolved but it's still its not resolved and wifi is not working. Why don't you escalate to resolve the issue. Now please confirm finally when will the issue resolve.
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Kerensa Sheen (@kerri_cp18) reported@ACTFibernet @ACT_Issues I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to
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Kerensa Sheen (@kerri_cp18) reported@ACTFibernet @ACT_Issues - I'm really sorry to say this, but your customer service is severely lacking - I've been raising tickets continuously for the last two days, only to be met with delays and resolution of tickets when the issue was not yet seen to at all😠
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Mridul Nathani (@NathaniMridul) reported@ACTFibernetHYD @ACTFibernet Been 2 days since requested new connection, installation guy is simply stalling my request. No answer from your customer support and no answer from your service guy. Is this how you claim to be number 1 in Hyderabad ???
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Sarat Raj (@SaratDasari) reported@ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented
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