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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 136
Chhindwāra, MP 78
Hyderabad, TG 86
Chennai, TN 75
Delhi, NCT 5
New Delhi, NCT 6
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 6
Coimbatore, TN 9
Jaipur, RJ 4
Warangal, TG 1
Osmanabad, MH 1
Mumbai, MH 3
Erode, TN 1
Madurai, TN 3
Kallakkurichchi, TN 1
Kanpur, UP 1
Trichūr, KL 1
Ahmedabad, GJ 2
Pathanāmthitta, KL 1
Jodhpur, RJ 1
Vijayawada, AP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • saicharantweet
    tensorCore (@saicharantweet) reported

    @ACTFibernetHYD @ACTFibernet guys what the hell you doing.. we have work and cant live without wifi... from morning, i am not getting wifi signal. you dont have a customer support helpline and the ticket I raised is still pending.. where is your quick resolution

  • vineetshrestha9
    Vineet Shrestha (@vineetshrestha9) reported

    @ACTFibernet @ACTFibernet Technician Akhilesh confirmed the issue would be resolved before 4 PM. It is now 5:30 PM and he is not answering my calls. Why are incorrect ETA being provided? Kindly look into this and expedite the resolution ASAP.

  • RavIndra559
    Ravindra (@RavIndra559) reported

    @ACTFibernet SR10181019585864 - internet is not working from Saturday. Deadlines are crossed 3 times. How should we work.? @act

  • MyFeudalSelf
    Sunil Arab (@MyFeudalSelf) reported

    Hey @ACTFibernet! Your app hangs when I try to use other payment options and there are no options to pay online too. I don’t have Amazon pay and don’t want to use that. Please Help! Thanks

  • apratim18
    kumar apratim (@apratim18) reported

    @ACTFibernet can u please prioritise relocation request of ticket number SR10280979503424. Was supposed to happen by 4th July. My office work is getting impacted. Pathetic service.

  • z1000i4
    Sriram Sridharan (@z1000i4) reported

    @ACTFibernet Funny that you're the third entity who has highlighted my issue to the "respective team". Is this some mythological team? Seeing how no one has even bothered to give me a call with an update about the situation or why it's taking so long, I am convinced that it doen't exist.

  • saicharantweet
    tensorCore (@saicharantweet) reported

    please resolve my issue SR10181085124474 . waiting from morning @ACTFibernet

  • thisissharath
    Sharath (@thisissharath) reported

    @ACTFibernet No, I won’t. Last time I allowed this, your team created a lot of problems while accessing the building. They were walking in unannounced & would leave without closing the gate, without informing. Too many security lapses and your technical team was very rude too. Very risky

  • abhinavsays42
    abhinav sinha (@abhinavsays42) reported

    @ACTFibernet I wanted to move from airtel to ACT hoping that service will be better. But the experience has been worse/pathetic. After taking the initial payment for 3 months the service representative has stopped responding to calls. Just hope the refund comes on time.

  • gauravsachdev79
    Gaurav Sachdev (@gauravsachdev79) reported

    @ACTFibernet you **** app doesnt work. I used to 5900 every 6 months for internet plan. Now it says 7300 as due. Kindly solve your **** app bugs im not even able to connect to agent there. Clarify about this bill or i will have to file a complaint in consumer court. 101439329428

  • zaveedN
    Javid (@zaveedN) reported

    @ACTFibernet no internet from the past 48 hrs ? No resolution ? When is it going to be resolved? Ticket resolution time keeps changing and your customer service is worst than a robot answering questions.

  • MylifeMyrule851
    @FactFighter_ (@MylifeMyrule851) reported

    @ACTFibernet strongly disappointed with this act fiber. Raised shifting request 30 days ago ticket hs closed without fixing the issue and trying to reach out multiple times but no technicians available. I really don't know how the network is handling by them. #donotrecommend

  • ArpanDixit_47
    Arpan Dixit (@ArpanDixit_47) reported

    @ACTFibernet I raised a connection relocation request with ACT Fibernet 4 days ago and my service hasn’t been installed at the new address in Sarjapur. I’ve called customer support more than 15 times with no resolution, and the ground team hasn’t acted on the request.

  • amuleyescream
    Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported

    Hello @ACTFibernet I requested for a router change from ur customer care which was advised by the service engineer who visited for my slow speed complaint. The customer care rep advised me to opt for a 6month plan so i could get a free new router. What is this?

  • zzlucky158
    Lucky Sharma (@zzlucky158) reported

    @ACTFibernet Hey, Don't give me generic response. Please fix it ASAP. It's been really annoying. After current billing cycle, I'm throwing this out and getting a new connection.

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