ACT Outage Map
The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Hyderabad, TG | 64 |
| Chennai, TN | 29 |
| Bengaluru, KA | 92 |
| New Delhi, NCT | 6 |
| Chhindwāra, MP | 47 |
| Mumbai, MH | 2 |
| Coimbatore, TN | 5 |
| Ahmedabad, GJ | 3 |
| Visakhapatnam, AP | 3 |
| Vijayawada, AP | 2 |
| Jaipur, RJ | 3 |
| Delhi, NCT | 6 |
| Madurai, TN | 1 |
| Dehra Dūn, UT | 1 |
| Kolkata, WB | 1 |
| Nashik, MH | 1 |
| Guwahati, AS | 1 |
| Greater Noida, UP | 1 |
| Chandigarh, CH | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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jyotirmaya sharma (@jyotirmaya56051) reported@ACTFibernet A mechanic comes this morning, changes the router, promises years of uninterrupted service. A few hours later, the service has gone. No Internet, apart from the business of changing the router.
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Ashfaq Ahmed (@ashfaqanns) reported@ACTFibernet I have a very bad experience with the Installation of my new connection. Internet is not working from the time it has been installed
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Shishir Bhagat (@shismarty) reported@ACTFibernet Ticket ID SR11980618121084 Not resolved till now, now a days ACT service is getting more poor. I think now it's time to switch another service provider.
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Nishanth Mohan (@Nishant68614547) reported@DoT_India @ACTFibernet Internet not working for long now. A ticket has been raised having number SR10280628326884. Kindly process this immediately.
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ɱ૨.Nickk (@neelnihal1) reported@ACTFibernet Jun 7 sunday Morning 11am update Internet still not working. @ACTFibernet
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Ravindra Pal singh (@silentjackle) reportedI WFH. Attaching call logs to show how many times I've tried reaching out. Fix it TODAY. #ACTFiberNet
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mrinmoy biswas (@mrinmoy59936493) reported@amitmath @ACTFibernet why its such a recurring issue with your internet ? Y cant u give a proper sustainable resolution?
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Raghav (@raghuv_here) reported@ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?
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Ripunjay Singh (@RipunjaySingh_) reported@ACTFibernet Nothing to check about ETR . Your technician is not willing to visit and told me to dod whatever , complain wherever. Fix the issue or will port the connection soon
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kamalraj (@kamalclassic1) reported@ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr
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s19hubham (@s19hubham) reported@ACTFibernet The Team just visited and mentioned there is no “main box” around - he went back and said we need to fix a main box first for which team will call and visit tomorrow.
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Pradeep Swaroop (@swarnajothips) reported@ACTFibernet Unable login with my account
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SBajaj (@SBajaj06) reportedAs I said, this wifi service is pathetic and goes down every week! Punctuality at its best, never misses a week, my ticket - SR11080611760224 for today’s struggle with ACT wifi. Can’t you guys work on it and fix it in my area for good? @ACTFibernet
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A Sceptical Man (@WhyDan4) reported@ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎
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Akhil Malik (@akhilm946) reported@ACTFibernet Finally a human stayed on call to listen an he asked me to change DNS. This is NOT a DNS issue. Now on hold for 20 minutes