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ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 3
Chennai, TN 18
Bengaluru, KA 34
Visakhapatnam, AP 2
Hyderabad, TG 15
Coimbatore, TN 3
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Ahmedabad, GJ 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
Pune, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • sanjaydebnath86
    Sanjay Debnath (@sanjaydebnath86) reported

    @ACTFibernet Why there is no option available for 1 month recharge? Why do you want to trap customers for 3 months? Most of the time your broadband is having issues. And could see the prices also more as compared to other providers. There is a rise in price every 3-6 months

  • AjayJosh8
    Backdoor_Baba (@AjayJosh8) reported

    @gayatri008_16 @ACTFibernet I don't get those type of issues with my @Airtel_Services. I think it's time to switchh

  • penbabu
    Narendrababu (@penbabu) reported

    @ACTFibernet by mistake taken new account in existing registered mobile hence facing challange in OTT. Need to change the mobile number in the new account. Please help. Customer care is saying nothing can be done. sales person not even lifting the call post new connection.

  • RKSingh_Chauhan
    Ram Kumar (@RKSingh_Chauhan) reported

    @ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.

  • OyeImSuhail
    Suhail Manzoor (@OyeImSuhail) reported

    @ACTFibernet Ticket was closed without any response or resolution

  • AravindDevanat1
    Ar Dev (@AravindDevanat1) reported

    @ACTFibernet @jagograhakjago @ACT_Issues No internet connection for more than 20 hrs and no resolution yet. Such a pathetic service. Give me proper timeline for resolving the issue. Ticket no :  SR10379716448026

  • AKSingh42544383
    AK Singh (@AKSingh42544383) reported

    Hi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.

  • Prafulla98
    Prafulla ✨ (@Prafulla98) reported

    @ACTFibernet this is pathetic, internet has been down since 3 hours and the ticket guy says it will be up tomorrow?

  • Borington214993
    WalterWhy (@Borington214993) reported

    New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

  • sharan_tilak
    Sharan Tilak (@sharan_tilak) reported

    @ACTFibernet My internet is not working and raised ticket 48hrs before and still no solution. Ticket no- SR10379730654094.

  • Rituut1
    Ritu (@Rituut1) reported

    @ACTFibernet Your service has been extremely disappointing. My WiFi has not been working since yesterday almost 24 hours now and no technician has been assigned. There is no way to reach support or even get an update. This is not the first time Account No: 118743660976

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

  • Borington214993
    WalterWhy (@Borington214993) reported

    New connection installed ~40 mins ago (SR10179746960724) and internet already down. Billing started in the evening due to late install, so losing a full day's service. Request urgent resolution or *credit for the downtime*. Please check and update ASAP."@ACTFibernet

  • belavadi_7
    shreyas belavadi (@belavadi_7) reported

    Trying to switch from Airtel to @ACTFibernet in Bangalore. Before payment, Vinatha MT was very proactive. After payment, the attitude changed, and it’s now been over a week with no connection and no proper response. I’m chasing multiple people daily just to get basic service.

  • kbkausthubh
    Kausthubh Kayur Balaram (@kbkausthubh) reported

    @ACTFibernet and conveniently the fault of the municipality all the times at times the agent say the municipality cut down the wire in our area even when there was no municipality work being done that particular day and time.

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