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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Chhindwāra, MP 30
Hyderabad, TG 50
Bengaluru, KA 62
Vijayawada, AP 2
Chennai, TN 28
Jaipur, RJ 6
Delhi, NCT 6
Madurai, TN 1
New Delhi, NCT 4
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 2
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • YashSsm
    yashwant singh (@YashSsm) reported

    @ACTFibernet @ACTFibernet @ACTFibernetHYD Seriously shameless support. No internet for 5 days now. Last time it took you 10 days to fix a simple issue. Enough with the fake "sorry". I want a refund for the downtime. #ACTFibernet #BroadbandIssue

  • Yoga7878
    Yogananda (@Yoga7878) reported

    @ACTFibernet I am facing issues with my act from last 2 days till now no one contacted me. 102652370926 this is my customer id. How long your ******* service team will take to resolve my issue ? It’s very worst service from act.

  • ateeq686
    Shaikh Ateeque (@ateeq686) reported

    @ACTFibernet why can't u guys fix the issue .. internet itself is down now ...

  • AbhilashRPillai
    Abhilash Pillai (@AbhilashRPillai) reported

    @ACTFibernet worst customer support experience. Existing customers should not have to chase basic service requests SR10280397045844 for 4 days after the committed deadline has passed.#ACTFibernet #PoorService

  • ShahabuddinLko
    S.Ahmad3099 (@ShahabuddinLko) reported

    Hi ACT. I am facing continuous internet connectivity issues for the last 4 days. Due to this, my office work is getting seriously hampered. Kindly resolve the issue on priority. If the problem is not addressed immediately, I may be forced to change the connection. @ACTFibernet

  • avidno1
    avijeet kumar (@avidno1) reported

    @ACTFibernet This is day 2 and no resolution yet. You guys even working to fix this?

  • vilipix
    Next person (@vilipix) reported

    @ACTFibernet sent you a dm....literally posted ticket on Thursday night no update since then... only a message that "ITS TAKING LONGER THAN EXPECTED" and changing time repeatedly like seriously.... all my family members are currently WFH and this is the service we are getting ???

  • AnanthVedantam
    Ananth vedantam (@AnanthVedantam) reported

    @ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action

  • shivamg0902
    Shivam Garg (@shivamg0902) reported

    @ACTFibernet @FiberAct Very poor service

  • Prateek90621286
    PJ (@Prateek90621286) reported

    @ACTFibernet I have sent my details to you. The technician conveniently reinstalled my connection to a place where it doesn't provide internet even in half of my house. My complaint is to relocate it or cut my connection so that I can go with Airtel instead.

  • avidno1
    avijeet kumar (@avidno1) reported

    @ACTFibernet I am not sure, how are you working on the resolution. Can you update what is the issue and how are you fixing it? ETA?

  • harintiwari
    HariN Tiwari (@harintiwari) reported

    @nandakumarkesh @JioCare @ACTFibernet Yes, the worst service experience.

  • DanielChris2000
    Daniel Christopher (@DanielChris2000) reported

    @ACTFibernet Act fibernet just keeps showing how pathetic their service is! It's been three days since I raised a ticket for relocation and nobody has bothered to even call me. Support team keeps giving fake promises that the technician will be coming.

  • EshwarAyan786
    Eshwar Arya🇮🇳 (@EshwarAyan786) reported

    Guess what. It has been more than 30 hours and still the ETR getting updates automatically with neither the update or not the notification of what happened with internet 🛜. Such a worst take by @ACTFibernet on customers. I had enough and ready to switch for better 👎 @ACT_Issues

  • SachinMaheswary
    Sachin M🇮🇳 (@SachinMaheswary) reported

    @ACTFibernet What type of worst service and customer support are you guys providing?? When a consumer faces issue you have kept chatbot to reply same message "Sorry can't assist due to technical issue" for every concern he/she wants to raise the ticket. Worst ever service in BLR.

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