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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Delhi, NCT 6
Chhindwāra, MP 23
Bengaluru, KA 57
Chennai, TN 26
Hyderabad, TG 47
Jaipur, RJ 4
Madurai, TN 1
New Delhi, NCT 4
Visakhapatnam, AP 3
Dehra Dūn, UT 1
Vijayawada, AP 1
Kolkata, WB 1
Nashik, MH 1
Mumbai, MH 2
Ahmedabad, GJ 2
Guwahati, AS 1
Greater Noida, UP 1
Chandigarh, CH 1
Coimbatore, TN 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • senrobotics
    Senthil Kumar (@senrobotics) reported

    @ACTFibernet From past two days Internet is not working

  • IamRamAnirudh
    Anirudh (@IamRamAnirudh) reported

    @ACTFibernet @ACTFibernetHYD There is no option to cancel my current plan in the app. Please cancel my current subscription plan which ends this month as I am not planning to renew. Account No. 101010515407

  • BalakrishnanR
    R. Balakrishnan (@BalakrishnanR) reported

    Yet to see a customer service support worse than @ACTFibernet .they call. Then send a “happy “ code. Unresolved . And after ten minutes they send a message “resolved”! Dont ever subscribe to ACTFibernet.

  • mamidi_shyam
    Shyam Mamidi (@mamidi_shyam) reported

    @ACTFibernet Following a brief 30 minute storm the Fiber went down and now this is the third day and it’s still not up. All we get it the standard message that it is taking more time. Can someone ensure that some decent service level is assured?

  • ShiroPiscesKing
    🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported

    @ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?

  • neutralfanTFI
    Reacher🗿 (@neutralfanTFI) reported

    @ACTFibernet since yesterday internet is not working in my locality. Multiple users are facing no internet issues and slowness. I have raised ticket - SR10180383329654 for the same and no consolidated action has been taken so far. Please check on priority.

  • allokalok
    Alok Singh Parmar🇮🇳 (@allokalok) reported

    .@ACTFibernet hi few days back I have raised a request to reconnect after almost 1 &1/2 years but I think I made a mistake pls cancel the reconnect request. Thanks

  • BeardBiceps
    anand (@BeardBiceps) reported

    @ACTFibernet This is a joke. Are there actual humans managing this account? I asked for a specific timeline, and you gave me the exact same template text. 4 days of waiting for a simple installation. Absolutely pathetic service @ACTFibernet

  • imtiazabdulham1
    imtiaz Immy (@imtiazabdulham1) reported

    @ACTFibernet - I raised complaint SR10180315960388 on 16 May, but even after 5 days the issue is still not resolved.

  • Tanvir49456662
    Tanvir (@Tanvir49456662) reported

    @ACTFibernet Trying to make a payment in your app and this full-screen Zippy ad pops up right in the middle, making it almost impossible to proceed This is during the critical payment step! Really poor design choice by your team. Kindly remove/block such popups during transact

  • RAJESH196588
    Rajesh Ray #AHF🇮🇳 (@RAJESH196588) reported

    @ACTFibernet Hi Team I didn't received any update from you, so dropping this last message to resolve the issue by today EOD else will plan to switch on jio or Airtel by tomorrow...Thank you for your attention @reliancejio @Airtel_Presence

  • Jashwanthkc0207
    Jashwanth (@Jashwanthkc0207) reported

    @ACTFibernet My internet has been completely down since yesterday 3 PM. Raised a complaint but no resolution or proper update yet. Terrible experience. Account ID: 101775865204 / Ticket No: #SR10180379508324. Please look into this urgently. @ACTFibernet

  • jonahnevil
    Nobel Sage (@jonahnevil) reported

    @ACTFibernet has the shittiest customer service and service provider in India ...I am dealing with the issue for 14 days still now no resolution done ...such a waste of money to buy ACT

  • IMSuresh_Dreams
    Suresh (@IMSuresh_Dreams) reported

    @ACTFibernet why there is a scheduled maintenance daily ? Internet is not working daily for between 2 to 6 hours which happening which is unacceptable please look into this issue

  • mainakgt
    mainak (@mainakgt) reported

    @ACTFibernet Upgraded the plan to ACT SPRINT MESH one month back. No new router installed and no guidance on OTT. Ac no 102016207270. False promises delivered every time calling ACT customer care. @MIB_India @GoI_MeitY please look into this.

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