ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 37 |
| Chennai, TN | 21 |
| Hyderabad, TG | 10 |
| Pune, MH | 3 |
| Visakhapatnam, AP | 2 |
| Dharmapuri, TN | 1 |
| Erode, TN | 1 |
| Mumbai, MH | 1 |
| Salem, TN | 1 |
| Warangal, TG | 1 |
| Cochin, KL | 1 |
| Ludhiāna, PB | 1 |
| Rājupeta, AP | 1 |
| Madurai, TN | 1 |
| New Delhi, NCT | 1 |
| Chandigarh, CH | 1 |
| Nalgonda, TG | 1 |
| Coimbatore, TN | 1 |
| Jaipur, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dhananjay Sharma
(@DrDhananjay123) reported
@ACTFibernet no reimbursement of electricity for the box placed customer care agents days that because I changed my plan from 6 months to one month therefore 1 month waiver only whereas they are suppose to give entire 7 month waiver
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वासुदेवशरण
(@vasu4mearth) reported
@ACTFibernet If I have to wait till TOMORROW, you are going to lose a customer.
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Agni
(@agnihothra) reported
@ACTFibernet Hi , I GAH SHARMA am a customer of ACT Fibernet using the Internet plan A MAX Swift FT 6M. I had opted to change data plan to A-Max700 via the ACT mobile app. The payment for the same was completed on 3Sep2022 vide Receipt number: YCPI1388190204 for Rs4543. +cont
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Smruti Ranjan Singh
(@SmrutiR42678998) reported
@ACTFibernet worst service ever. I had ask for change the plan for one month Denying customer service for monthly plan which is 50 MB PS. And saying that there is no option to change the plan. As a customer Highly Dissatisfied with the resolution. We will pay the money. Fraud
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Vinay
(@vinaybasavaraj1) reported
@ACTFibernet - Ticket # SR10265789937684 is open since 2 days.Unable to access internet.Whats the ETA to fix this
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वासुदेवशरण
(@vasu4mearth) reported
@ACTFibernet VERY VERY RUDE CUSTOMER SERVICE .
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ASHISH SAHU
(@asahu2932) reported
@ACTFibernet - Team, I am facing slow issues repeatedly every 15 days. Each time I complain,team fixes it temporarily & again it happens. I can see my connection is stretched from a building which is 100/150 mtr far, I guess the issue is due to the distance.Plz, fix it.
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Rohan Pereira
(@rohanjbp) reported
@ACTFibernet been a customer of ACT for more than 8 years. Now we are shifting home and have been trying to get the connection shifted. Numerous calls and absolutely no response. This is really bad
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Vikram Ramswamy విక్రం రామస్వామి விக்ரம் ராமஸ்வாமி
(@vikramr1981) reported
@ACTFibernet Shared details over DM. A support ticket was also opened yesterday but no resolution yet.
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Abhishek Singh
(@Abhishe93252478) reported
@ACTFibernet My internet is not working since yesterday, raised the SR - SR10265795156194, but no luck. Customer ID - 102017689690.
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Vinay Shah
(@vinayshah7) reported
@ACTFibernet it is more than 12hrs the internet is down! There is no support engineer responding to it. The ETR is of more than 24hrs.
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Abhinav Chatterjee
(@bhi_1987) reported
@ACTFibernet Again no connectivity.. as usual the issue continues..
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Shyam Ganesan
(@GanesanShyam) reported
@ACTFibernet Complain - SR10365781608354 internet not working from Saturday (3rd sep) . Till now no response from your side. It's almost 3 days.
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Ranjan Joshi
(@RanjanJ30016720) reported
@ACTFibernet No network in our home since yesterday.
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anil angala
(@anilangala) reported
@ACTFibernet The worst service I have seen in my life. They don’t answer properly to the issue raised. The Emails that are being send don’t have any information at all to the issue.