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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
New Delhi, NCT 4
Chhindwāra, MP 58
Chennai, TN 47
Mumbai, MH 4
Bengaluru, KA 96
Hyderabad, TG 69
Coimbatore, TN 8
Ahmedabad, GJ 3
Tanjore, TN 1
Salem, TN 1
Lucknow, UP 2
Bhubaneshwar, OR 1
Delhi, NCT 5
Kanpur, UP 1
East Delhi, DL 1
Ludhiāna, PB 1
Kolkata, WB 1
Pune, MH 1
Vadodara, GJ 1
Visakhapatnam, AP 2
Jaipur, RJ 1
Warangal, TG 1
Osmanabad, MH 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    Your internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet

  • Beard__7
    SY (@Beard__7) reported

    @ACTFibernet Please do this ASAP because my work suffers due to this problem.

  • pola33322
    pavan pola (@pola33322) reported

    @ACTFibernet I would like cancel this installation Please do the needful

  • PramodHalbhagal
    Pramod Halbhagal (@PramodHalbhagal) reported

    @ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service

  • KossLeBoss
    {{ RP }} (@KossLeBoss) reported

    As a 10+ year #ACT customer, this is deeply disappointing. Please take ownership and resolve this urgently. As a customer, I have no direct way to reach the assigned technician, the only channels available to me are customer support and social media. @ACTFibernet

  • _aloopitika
    Niharika B (@_aloopitika) reported

    @ACTFibernet And inform that supervisor is busy and will call me after 1 hour. Which of course never happened, no one ever calls back from ACT!

  • saipraneeth1711
    Stallionpanda (@saipraneeth1711) reported

    @ACTFibernet @ACTFibernetHYD hi team this is my account I’d = 101770371937 and service request is raised from my end SR10181565349554 and I don’t know what was the issue is happening and I am facing Internet issue and become really tough to work at home so kindly provide update

  • abhishekgattin
    Abhishek Gattin (@abhishekgattin) reported

    Hey @airtelindia / @ACTFibernet I have a JioFiber (@JioCare) connection which is not working due to relocation & none of their support channel is helping since last 18 days. I have paid upfront till Jan, 2027 to them. If you will cover that for me, I’ll switch right away. Deal?

  • benabraham2
    ben abraham (@benabraham2) reported

    @ACTFibernet since the day I have got act I have logged complaint multiple every now and then it stops working

  • AMARIAJOSEPHRAJ
    JOSEPH (@AMARIAJOSEPHRAJ) reported

    @abilash5544 @ACTFibernet @ACT_Issues Same issue in Chennai...for the third day the on and off connectivity issue persists since the Wednesday...pathetic

  • hellmogamboo
    Suman (@hellmogamboo) reported

    @ACTFibernet its been almost a day and no one has reached out or resolved the issue. Ticket id: SR10181648713014 Team confirmed that issue will be fixed by 5 PM. Please let me know if you are fixing the connection or If I have to permanently switch other ISP.

  • brahmmajoshi
    Sridhar Joshi (@brahmmajoshi) reported

    @ACTFibernet It is a torture to traverse your IVR and reach a human agent. And another torture repeating the entire story again and again. Please resolve my connection issue asap.

  • Cops_Gamerx
    Cops Gamer (@Cops_Gamerx) reported

    @ACTFibernet My internet has been down for almost 5 days with no resolution despite multiple complaints. Technicians were unprofessional and gave excuses. This is unacceptable. Please resolve immediately and contact me ASAP. Ticket ID SR10381622770334

  • praveendingu
    Praveen KS (@praveendingu) reported

    @ACTFibernet My Gx service is down since yesterday morning. No proper response from your backend team. Very poor response and service. When you going to improve or forcing me to move some better ISP?

  • alpha069425
    ஆல்ஃபா (@alpha069425) reported

    @RevanTalks @ACTFibernet @ticfiber if ticfiber service is not available in your area check with skylink ****. skylink also a reliable operator.

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