ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 87 |
| Chennai, TN | 35 |
| Hyderabad, TG | 25 |
| Coimbatore, TN | 4 |
| New Delhi, NCT | 3 |
| Mumbai, MH | 3 |
| Lucknow, UP | 2 |
| Raipur, CT | 1 |
| Ludhiāna, PB | 1 |
| Delhi, NCT | 1 |
| Kolhāpur, MH | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Sohail Dakhni
(@SohailDakhni) reported
@ACTFibernet No internet since last 5 days despite raising multiple tickets. Is this the service we deserve for a paid service? act: 101011066665 pls look into it and sort this by EOD!!!!
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Mohammad Mahefooz
(@mahefooz) reported
@ACTFibernet Down for 3 days, worked for 2 days and again down now. What a pathetic service are you providing? SR10161689507182
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Whiskerz And Paws
(@WhiskerzP) reported
@ACTFibernet It's been 4 days since we paid the money for a broadband connection.. the person in-charge for our area Nagarbhavi Bangalore one Karthik does not recieve the call. Customer care does not respond. Did not expect this.
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Sanjay Bharti
(@Sanjayb07024847) reported
@ACTFibernet my internet is not working till now while network team just visited my location, they were telling I have to talk with customer care but your number is every time showing busy
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Subrahmanya Hebbar M
(@subrahmanyah) reported
from
PETROL BUNK ORR, State of Karnataka
@ACTFibernet your support is getting worst day by day. In support industry improving service and reducing downtime time is important. @ACTFibernet you are moving other direction which will push to see other internet options #SR10261642983612
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krishna
(@krishnaerb) reported
from
Rājendranagar, Telangana
@ACTFibernet Hi there I am unable to access internet from morning ,Upon calling customer service they said there is problem at main switch could please any one response try to fix it off ASAP I have client meeting at 7 pm today I am working from home
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SHASHIDHARAN V S
(@shashidharanvs) reported
@ACTFibernet The issue is not yet fixed. ACT is quick enough in closing the case on a daily basis. The technician mentioned that the switch at the junction box is broken and it is not easy to replace. What does that mean? Pay ACT and NO internet? Pls fix this asap or cancel the connection.
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Govind Shah
(@mr_goviiee) reported
I have raised two complaints and trying to reach customer executive, but no responses as usual. Waiting in line for 30 mins, expecting it to get resolved but no one to hear us. Stop using ACT, if you do not want to lose anything due to internet non-availability @ACTFibernet
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Pavan Yennampelli
(@pavan527) reported
@ACTFibernetHYD @ACTFibernet SR10161632400110 new internet connection activated but cable connection was not given properly no internet for us even the connection is activated. The service engineer is not responding.please cancel the connection and refund our amount
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karthik
(@tirunakarthick) reported
Worst service possible. No internet for the past two days I almost lost my 2 days office with this reason that "MY INTERNET IS NOT WORKING" Ticket No: SR10761651138292 For Bill payment you are available 24/7, 365 days But if something goes wrong, No response👏 @ACTFibernet
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Vijay Kumar
(@Vijay95780034) reported
@ACTFibernet hey.. Please resolve my ticket immediately 😡😡 customer id 1010015353077
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Gaurav Govilkar
(@govilkargaurav) reported
@ACTFibernet @HameedSvu For any feedback our service engineer will call you. @ACTFibernet please wait for 48 hrs for your feedback. If you don’t get feedback we will get back in 24 hrs & again 24 hrs & again 24 hrs. Let’s do this forever. ******. SR10160937358264 - I challenge to resolve it
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Shantanu Agarwal
(@shantanua86) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet Issue has not been resolved yet not sure how much time it will take, can you please get this fixed or return my money.
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Govind Shah
(@mr_goviiee) reported
@ACTFibernet Request you to cancel services & stop fooling customers. Every month, atleast twice the internet is down & when i raise complaint, it takes almost a day to resolve. I am wfh, stock trader. how do you expect me to do my work? Will ACT bear my losses??
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Sourav Bikash
(@SouravBikash3) reported
@ACTFibernet @ACTFibernetHYD Pathetic service from ACT. Poor connection followed by not refunding my paid amount. It's over a month, when my refund amount was promised, but now ACT is neither acknowledging my mails nor refunding my amount. Is it a company policy not to refund ?
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