ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 71
Chennai, TN 41
Hyderabad, TG 31
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
New Delhi, NCT 1
Srīperumbūdūr, TN 1
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Ahmedabad, GJ 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • AnnVerghese Ann Verghese (@AnnVerghese) reported

    @ACTFibernet every time my power goes off internet is disconnected.I have ups for my router.Doesn't ACT have a ups for your junction box?This is very pathetic. I had raised this same complaint some time back and it had got resolved but now, am facing same issues.SR10262211072302

  • kvdkprasad K V D K PRASAD (@kvdkprasad) reported

    @ACTFibernet @ACTFibernetHYD . My internet is not working. Pls look into it on priority. SR10162132809492. I am blocked for my work. it's more than 3 days now. Is someone looking into the issue?

  • SathyaKommiset1 Sathya_Kommisetti (@SathyaKommiset1) reported

    @ACTFibernet Hi team, I haven't received any update on the service deactivation process. Could you please have someone look into it

  • mirrored360 Balaji rangarajan (@mirrored360) reported

    @vickyfan4arr @ACTFibernet Got stuck on this issues for the past one year then tried for relocation applied for the same they were lame as always switched to another service provider so far phenomenal experience.. @ACTFibernet not worth a penny spared .. very bad experience

  • HARVIS_ Kesava Kumar A, CMT (@HARVIS_) reported

    @ACTFibernet 50% of the time ur internet is not working and when I reach the customer service and i raise internet issue your rep is disconnecting the call. What kind of nonsense is this?

  • vickyfan4arr Vignesh.S (@vickyfan4arr) reported

    @CrAzYbIkEr_AJ @ACTFibernet Sure YEAH.. Seems like ACT is the only broadband that uses all substandard HW/ Materials. Always they say, cable cut, switch issue, etc..

  • Anurudhtiwari Anurudh Tiwari 🗨️ (@Anurudhtiwari) reported

    worst/pathetic service by @ACTFibernet in Hyderabad, Is any alternative option in Hyderabad like @JioCare @reliancejio #jio fiber ? or any other good option which has fast service. #Hyderabad

  • mariyababu99 Mariya Babu (@mariyababu99) reported from Sangāreddi, Telangana

    @ACTFibernet I am working from home and there is no internet since last night? @ACTFibernet Could you fix it ASAP #badservicebyactfibernet

  • Imran_shahul Shahul Hameed (@Imran_shahul) reported

    Dear @ACTFibernet why is it taking a month to resolve a billing enquiry? Your call centre is useless with their only response being you will receive a call back which is never happenin. And to top it all you close all the open service requests without resolving. Pathetic service!

  • californiasam californiasam (@californiasam) reported

    @ACTFibernet This is worse than bad. Customer service calls are dropped. No one responds for 3 days. My SR no is 10362123116011.

  • mohdajmerali mohammed ajmerali (@mohdajmerali) reported

    @ACTFibernet bad experience with technical support team this is 4th time raising ticket regarding internet issue SR10162113038202 pls take some prompt action to solve it permanently thx

  • vickyfan4arr Vignesh.S (@vickyfan4arr) reported

    @ACTFibernet I did share the details through DM, yet no response from you. Wondering why did you ask those details. The junction box is connected in our building and powered up from our EB box. Please take that crap away from our building, before I remove the box and throw it away.

  • shivajaini2 shiva Santosh Jaini (@shivajaini2) reported

    @akhilvadiyala @ACTFibernet And their resolution time will always be fixed time which is 24hrs 🙏🏻🙏🏻. Whenever we call it would be 24hrs. I don’t understand this 😓😓

  • faizanpatel #SahkarSeSamriddhi | Faizan Patel (@faizanpatel) reported

    The Internet is acting up bad today. please fix it asap @ACTFibernet

  • sunilkankati sunil (@sunilkankati) reported

    @ACTFibernet @ACTFibernetHYD dont you feel any shame act ppl..how many tweets i have posted not even one person responding for those tweets..are u enjoying the customer problem.?

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