ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 68
Chennai, TN 36
Hyderabad, TG 34
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1
Kawardha, CT 1
Jaipur, RJ 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • shantanua86 Shantanu Agarwal (@shantanua86) reported from New Delhi, National Capital Territory of Delhi

    @ACTFibernet @ACTFibernetHYD @ActfiberC Hi Team ACT, This is regards to the new connection for that I paid on 24th Aug 2021, where still no Broadband connection installed at my place, I am keep chasing. Registered Mobile No. 9911125588 Service Ticket No. :SR11061511278793

  • ranadheerreddym ranadheerreddymettu (@ranadheerreddym) reported

    @ACTFibernet is pathetic ... Worst at coustomer support .. only good at sending nonstop messeges for connection. Try won't care after you are connected once ... Go for another options ,don't pic @ACTFibernet

  • upadhya Sridhar Upadhya K (@upadhya) reported

    @ACTFibernet Offlate the Internet services has been very poor and there has been frequent disconnection and disruption in internet connection which is hampering the WFH arrangement a lot. I have connection issues atleast for 2 days a week from past couple of months. Please help

  • SkGpt3 sk (@SkGpt3) reported

    @ACTFibernet @ACTFibernet please show at least some courtesy in replying to your customer's grievances....

  • iSubhadeepG Deep and deeper (@iSubhadeepG) reported

    @ACTFibernet 7 days since a new connection, worst possible experience. Speed fluctuations from first day, but now fequent disconnections every 30mins make it impossible to work with ACT. Raised complaints twice, sent email, nothing changed. Do you care?

  • rkumaritsme Rahul Kumar (@rkumaritsme) reported

    @ACTFibernet SLA adherence - 0 out of 10 customer care support- 0 out of 10 technician - 7 out of 10 ACT response -10 out of 10 do you want me to continue or this should be enough to covey my message as a customer. very bad service overall.

  • n_adhithya @dielny (@n_adhithya) reported

    @ACTFibernet We have lodged 3 complaints since yesterday evening stating that we are unable to connect to the Internet. ABSOLUTELY Pathetic and unprofessional service by your team. The problem exists post 12 hours. Absolute Shambles and Unprofessional. Regret opting your services

  • sp_roopa Roopa SP (@sp_roopa) reported

    @ACTFibernet your services and #Support have been very poor. 24hrs after raising ticket for internet not working, I have not received any response from your team. Every month I am facing same issue .

  • Dhrubashis Dhrubashis De (@Dhrubashis) reported

    @ACTFibernet @ACTFibernetHYD Do you know that your customer support team becomes bluff master providing fake n lies ? Even, billing person #Srikanth is involved. SR10161571487789 is created for this. Please take appropriate action against them ☝🏻

  • Ehsas_aashiq 𝐀𝐁𝐃𝐔𝐋 𝐌𝐔𝐁𝐄𝐄𝐍 (@Ehsas_aashiq) reported

    @ACTFibernet How much time do you need to get back...??? Do you need more 4 days just to check my issue..?? @ACTFibernetHYD @ACTFibernet

  • JudeSannith24 Jude Sannith (@JudeSannith24) reported

    @bctbalaji @ACTFibernet Issue was raised on the app at 9am today. No resolution ever since.

  • Shooks4u Shooks4u (@Shooks4u) reported

    @ACTFibernet @ACTFibernetHYD 6 tickets raised in last 28 days...no fix no support..above all ur cc support is pathetic...need resolution asap...

  • SanthoshLinks Santhosh Gandhasiri (@SanthoshLinks) reported

    @ACTFibernet No internet since 3 Days. Called To customer service more than 30 Times. Everytime they keep on saying.. "We will solve in 2 Hours". Worst Service. Never expected this kind of service from ACT fibre.

  • placidstream Rekha Sriramagiri (@placidstream) reported

    @ACTFibernet Thanks.. issue is now resolved.

  • PayelMonalisa Monalisa Paul (@PayelMonalisa) reported

    @ACTFibernet Contact - 6290194177 City - Bangalore Customer care is really pathetic here. They just do whatever they want and don't listen to customer problems.

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