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ACT

ACT Outage Map

The map below depicts the most recent cities worldwide where ACT users have reported problems and outages. If you are having an issue with ACT, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 28
Chhindwāra, MP 8
Delhi, NCT 2
Ahmedabad, GJ 2
Chennai, TN 20
Bengaluru, KA 31
Coimbatore, TN 4
Visakhapatnam, AP 2
New Delhi, NCT 3
Mumbai, MH 1
Jaipur, RJ 3
Alwar, RJ 1
Kanniyākumāri, TN 1
Noida, UP 1
Jammu, JK 1
Dharmapuri, TN 1
Erode, TN 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • Aswin657939
    Aswin (@Aswin657939) reported

    @ACTFibernet Again they closed the ticket without resolution. No reply for the email support team , very unethical. I paid an amount of 1200 for the April month, then my service was suspended for a new bill, with due on April 10. Very unfair trade practice by act internet.

  • RanjanBhaiya
    Bhaiya Ankit Ranjan (@RanjanBhaiya) reported

    @ACTFibernet What prioritisation you are doing ? Closed the ticket without resolving the issue, This is seriously not good and by the way Why you had tagged me as "Chronic Customer", Did asking questions wrong? Or if I dont align with your view I become Chronic?

  • Rhythm_Reverie_
    Raja M (@Rhythm_Reverie_) reported

    @ACTFibernet @jagograhakjago Here’s a free upgrade for ACT Fibernet: Speed is useless if your service lags Empathy isn’t a feature — it’s the baseline Customers shouldn’t have to beg for what they’re already paying for

  • MJena32694
    Manoj Kumar Jena (@MJena32694) reported

    @ACTFibernet So my data will waste every month .Then I will move to other services.if any lowest plan then let me know otherwise I will change the service provider.

  • ramanand_25
    Ramanand Mahato (@ramanand_25) reported

    It’s not about occasional downtime — that happens with every ISP.
The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues

  • jesus_father_me
    Parth (@jesus_father_me) reported

    @ACTFibernet please look at your ping issues in Bengaluru region I'm fed up now, feeling of switching services it's so bad i can't handle it now

  • AjayArvind22898
    Ajay Arvind (@AjayArvind22898) reported

    @ACTFibernet Your Service request SR10379863510064

  • aniljaswal007
    Jazz (@aniljaswal007) reported

    @ACTFibernet I have been using act fibrenet for quite long. I have raised one issue (CaseId-20260418794842) almost a week back but till now no resolution. Even inhave asked the team to ask someone senior to give a call but till now no resolution. This is really disappointing.

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • Arbazkh97728623
    Arsk Ken (@Arbazkh97728623) reported

    @GTPLHathwayLtd For the past month, my internet speed has been very slow, and the connection has gone down multiple times. I created a ticket (#37213455), but the issue is still not resolved. gtpl is no longer reliable maybe it’s time to switch to @ACTFibernet.

  • NiteshS62998787
    Nitesh Singh (@NiteshS62998787) reported

    @ACTFibernet check out my problem in dm

  • ramansaini
    Randeep Singh (@ramansaini) reported

    @ACTFibernet There is no resolution that has been provided to me . Please re check at your end

  • sujithkumar_g
    sujith kumar reddy g (@sujithkumar_g) reported

    @ACTFibernet If you are unable to solve the issue please refund my money @ACTFibernet

  • Barathsanthanam
    Barath (@Barathsanthanam) reported

    @ACTFibernet Internet is not working. Raised SR10379848931134. Need internet ASAP. Kindly Check it.

  • Abhishekgandhis
    Abhishek Gandhi (@Abhishekgandhis) reported

    @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

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