ACT

ACT Outage Map

The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

ACT users affected:

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Bengaluru, KA 72
Chennai, TN 40
Hyderabad, TG 32
Sūrat, GJ 5
Lucknow, UP 4
Mumbai, MH 2
Ahmedabad, GJ 2
Ajmer, RJ 1
Uppiliyapuram, TN 1
Kolhāpur, MH 1
Tanjore, TN 1
Coimbatore, TN 1
Mohali, PB 1
Gurgaon, HR 1
Nellore, AP 1
Visakhapatnam, AP 1
Srinagar, JK 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • owaisadil24 Mohammed Owais Adil (@owaisadil24) reported

    @ACTFibernet The issue continues but I guess I need to replace my router with AC 1200 Dual-Band

  • tamannamehdi Tamanna Mehdi (@tamannamehdi) reported

    It has been 3 days since we have had your internet connection @ACTFibernet in Vizag. Customer care number constantly busy. Bots on WhatsApp keep registering complaint. But there is no resolution. How does one get you, @ACTFibernet to respond and resolve issues?

  • SjJs20046 SJ🇮🇳 (@SjJs20046) reported

    @ACTFibernet I have already provided the Customer ID and the registered mobile number through DM.

  • krishna0804 Krishna Kanth (@krishna0804) reported

    @ACTFibernet really annoyed with your customer care. Calling daily for refund of failed transaction. your team is saying will send technician when asked about refund. Employ some worth staff.

  • isandyd_23 Sandeep (@isandyd_23) reported

    @ACTFibernet The ticket has been closed without resolution, waiting since 2 days. The person who was assigned closed the ticket without contacting.

  • RamanaM95799632 RamanaMurty (@RamanaM95799632) reported

    @ACTFibernet team Act, since last 40 hours am trying to get my issue resolved, but no responses

  • tamannamehdi Tamanna Mehdi (@tamannamehdi) reported

    @ACTFibernet It’s been 30 mins since your message and NO One has called or come to verify the problem!

  • ailavajhala ailavajhala (@ailavajhala) reported

    @ACTFibernet ticket number SR10155205439072 expected to be resolved by 4/15/2021 03:00:00 PM. No Response from customer care. When I can expect the internet to start functioning. First day worst experience.

  • SUDHIRB27825973 SUDHIR BHARDWAJ (@SUDHIRB27825973) reported

    @ACTFibernet this is so so annoying daily every single day I am facing net issue. Local technician has stop answering calls. My family work is suffering. Please disconnect my connection on immediate basis

  • krishnamalepati Kittu (@krishnamalepati) reported

    @ACTFibernet Thanks for sending technician. The issue was the cable got damaged in my area and not sure if it got fixed I will get back on this.

  • pkarni Praku (@pkarni) reported

    @ACTFibernet you person called. Asked me same questions about which router etc. Provided responses. He kept thinking what next. I told I'm in office call have put someone on hold. He asked when can he call back. I told 1.30. It's 1.40 now still no callback. Unprofessional. #fail

  • Rizwan69946457 Rizwan (@Rizwan69946457) reported

    The service commitment date provided by @ACTFibernet is pathetic. Commitment given for 11 AM is yet pending..Have the repeated issues..They come make temp fix and leave...#horendous @ACTFibernetHYD #poorservice

  • tamannamehdi Tamanna Mehdi (@tamannamehdi) reported

    @ACTFibernet If you are not committed to resolving the issue, why ask for details?

  • sundeeepp Sundeepvadlamudi (@sundeeepp) reported

    @ACTFibernet been more than 24hrs and no response yet. SR10555190302662 is the ticket number. At least confirm if I can get the service anytime soon. Never seen a company like this where customers can’t speak to the company executives!!!

  • vishalsingh0298 Vishal Singh (@vishalsingh0298) reported

    @ACTFibernet No wifi since yesterday, ur customer executives never respond, dont take advance payment and loot customers if you can't provide promised services....worst connectivity...no internet most of the time, charging for 50MBps and providing KBps speeds... worst service!🙏

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