ACT Outage Map
The map below depicts the most recent cities in India where ACT users have reported problems and outages. If you are experiencing problems with ACT, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
ACT users affected:
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Bengaluru, KA | 71 |
| Chennai, TN | 41 |
| Hyderabad, TG | 31 |
| Sūrat, GJ | 5 |
| Lucknow, UP | 4 |
| Mumbai, MH | 2 |
| New Delhi, NCT | 1 |
| Srīperumbūdūr, TN | 1 |
| Ajmer, RJ | 1 |
| Uppiliyapuram, TN | 1 |
| Kolhāpur, MH | 1 |
| Tanjore, TN | 1 |
| Ahmedabad, GJ | 1 |
| Coimbatore, TN | 1 |
| Mohali, PB | 1 |
| Gurgaon, HR | 1 |
| Nellore, AP | 1 |
| Visakhapatnam, AP | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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vejellaravitejavarma
(@vejellaraviteja) reported
@ACTFibernet Hi customer care team, I was trying from past 8 hours but unable to connect to customer care numbers provided in app but no response. When I tried with another number as a new customer call i connecting in just a minute.
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Abubakar
(@DRealAbu) reported
@ACTFibernet Hi Team, I am not sure what the issue is but whenever I am on calls via Zoom I get an error saying your Internet Connection Is Unstable, unable to reach your helpdesk due to predefined issue list. Can someone please help here urgently
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anoop bm
(@anoop_bm) reported
@ACTFibernet After 2months I am getting call from your customer care and saying that some due pending. Plz clarify the same or cancel the same. Can't communicate with customer care so that raising tweer
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Anees Shanavas
(@anees_shanavas) reported
@ACTFibernet No internet connectivity since 1 hour. Please help resolve at the earliest. Area: Madipakkam City: Chennai DM for details. TIA.
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adityalsr
(@adityalsr) reported
@ACTFibernet Internet not working since last night. SR10762864820654 already raised. No resolution yet.
-
srikanthsharoff
(@srikanthsharoff) reported
@ACTFibernet frequent disconnections. Every other day work and school online classes are getting impacted. In a month I have raised 7-8 service requests. This is the situation in Bangalore prime residentual locations. Service team will take their own sweet time to fix the issues
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Shiv Dara
(@NameisVihs) reported
@ACTFibernet Please fix my internet not able to browse anything
-
Vinod Sobti
(@SobtiVinod) reported
from
New Delhi, National Capital Territory of Delhi
@ACTFibernet Still no response all I’m getting is mails which are not helping in anyway. Disgusting service and response.
-
Rachit Gandhi
(@rachit9andhi) reported
@ACTFibernet can you please fix the downtime, SR10262884918982. Tried connecting to your customers care but no one answered it end up call disconnect.
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Mohammed Mujeeb
(@mohdmujeeb2011) reported
@ACTFibernet @ACTFibernet Still pending.... Its more then 3 days my complaint regarding no internet connection SR10162780095092 is still pending...no response from customer care service....and want to disconnect my connection from actfibernet..
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KalyanChakravarthy M
(@kchakri234) reported
@ACTFibernet Still the issue not Resolved, What next , do you want the customer to disonnect . @ACTFibernet Its a serious concern, not addressing the user concerns
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Suraj Rai
(@SurajRai1992) reported
@ACTFibernet why my internet connection is not working also your app is not working for hat is happening @ACTFibernet
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Suresh Ramavajjala
(@RVSureshTweets) reported
@ACTFibernet @bala_malladi Hello Team, internet connection is not working since 5 days,have raised a SR10162713154042 and called many times to customer care.But still no response.
-
Srdtweets
(@DexterousRd) reported
@sparrow168 @ACTFibernet Worst in the city right now
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Aarati Malhotra
(@AaratiMalhotra) reported
@ACTFibernet pathetic is not the word enough for you guys. Your customer support team is a sham. Your nodal officer is of no use. I have been trying to get my account activated which I deactivated for 3 months since last 5 days and I am being told it would take 30 days atleast