ACT outages and service status in Varanasi, Uttar Pradesh

Problems in the last 24 hours in Varanasi, Uttar Pradesh

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Varanasi, Uttar Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naga Gowtham T (@NagaGowthamT) reported 7 minutes ago

  @ACTFibernet 4 days. ₹1295 paid. 50+ customer care calls. Multiple emails. Still no ACT Fibernet connection. Every time I call, I get the same copy-paste answer with no real update. This level of negligence towards new customers is shocking. . @ACTFibernet

• 
  VISHAL VAIBHAV (@vishalturnal) reported 7 minutes ago

  @ACTFibernet @FiberAct @ACTFibernetHYD What is happening guys? I have never saw this much of negligence from the ACT team. I had raised a relocation request a week back, and still got no response for the same. If you are unable to do it, just return the money back.

• 
  santosh kumar das (@santoshdas1984) reported 9 minutes ago

  Pathetic customer service from @ACTFibernet #SR10180171768634 open for more than a day. No internet, office work being affected @ACTFibernet @ACT_Issues

• 
  Sendil Gopal (@SendilGopal) reported 11 minutes ago

  @ACTFibernet 102017626189 here it is. I am unable to reach your customer care as well. App says billing is due July 15th. I get a message that you connection will be disconnected. Netflix login not working Not sure who to reach out to and how to get it resolved. Chatbot is a pain again.

• 
  yogesh yadav (@YogeshK86286) reported 15 minutes ago

  @ACTFibernet more than 5 days are over still not working internet proper way

• 
  Kunal Vijay Kapoor (@KunalVijay40479) reported 16 minutes ago

  @ACTFibernet You honestly don’t regret the inconvenience caused. While you know the cable needs to changed for 500 mbps speed you are shamelessly justifying how many tickets I have raised even though historically tickets are closed without resolution. Don’t jest wrong doing just replace the cable and refund the amount as services of 500 mbps plan was never rendered. Technician who installed new connection knew very well that max speed will be only 100 mbps on old cable and deliberately left it unchanged. Is this the new way of earning money from customers ???

• 
  Vivek kumar (@Vivek_vikki9) reported 17 minutes ago

  @ACTFibernet @ACTFibernetHYD hello fraud network service provider, how many still I need to wait for the refund. It's been 20days from the cancellation of my service, but till now no one collected the wifi router. Such a shameless service provider and fraudsters working in it

• 
  Sumit (@spnagori) reported 18 minutes ago

  @ACTFibernet Can you provide a way where we can talk to your customer care executive. All your chatbox and mails are just automated replies

• 
  santosh kumar das (@santoshdas1984) reported 20 minutes ago

  Pathetic customer service - #SR10180171768634 open for more than a day. No internet @ACTFibernetHYD @ACTFibernet -

• 
  Vivek kumar (@Vivek_vikki9) reported 20 minutes ago

  @ACTFibernet @ACTFibernetHYD such a stupid people working in the company, can't even collect the router. The max time period as stated by you is 7 working days, what you guys are doing till now. If you can't collect it, process my refund and collect it whenever you want. #BanACT