ACT outages and service status in Tiruchirappalli, Tamil Nadu

Problems in the last 24 hours in Tiruchirappalli, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Tiruchirappalli, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arijit Majumdar (@Aar_i) reported 4 minutes ago

  @ACTFibernet The call centre based out of Blore, has no idea who the actual support staff is on ground. Total mismanagement of post sales service!

• 
  karthik alagan (@karthikalagan) reported 4 minutes ago

  This is no longer just an internet outage. It is a serious question of service quality, customer care and accountability. @ACTFibernet — I am asking for: Immediate restoration of my service. Escalation of SR1108149816874 to a senior authority.

• 
  Harsh N Patel (@HarshPatel5940) reported 7 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working Issue pending for more than 1 week. Contacted support, 3 engineers, sales person, team leader & issue manager - no resolution. multiple tickets are being closed without an physical check or asking customer. engineers asking why are you re-opening ticket when internet is clearly not working. This is peak patience, please allow me to contact to an manager or someone who takes care of kellys,kilpauk chennai division... customer care folks just hang up the call, i have proof regarding this. please help or give my money back

• 
  Kiran Goli (@kirankumargoli) reported 9 minutes ago

  Hello @ACTFibernetHYD @ACTFibernet , why nobody is answering the customer care number? 18001022846. The following nunber does not exist. +91 9945999459.

• 
  Akshay Tiwari (@ATandTea) reported 9 minutes ago

  @ACTFibernet I paid for new connection but I don’t need it anymore. Please cancel - It’s not been setup yet

• 
  Shubham Jha 𝕏 (@just_shubh) reported 10 minutes ago

  @ACTFibernet Ticket id : SR11081425338694 . No updates , no replies . For 20+ hours the service is down . Can’t you interact with customers or update them. Your customer support gives no updates and no enginner has contacted me. What kind of service is this?

• 
  $hyju (@linktoshyju) reported 11 minutes ago

  Internet down since morning @ACTFibernet SR1038143543894

• 
  Jaimik Shah (@jaimikshahjj) reported 11 minutes ago

  @ACTFibernet Can't decide which is more poor, your services or customer service executive response? Which is faster internet or your service team for closing tickets.

• 
  Pranshul Singla (@pranshul_singla) reported 13 minutes ago

  @ACTFibernet standard installation timeline passed and still no update. No communication, no information. If your team cannot handle a simple installation on time, how can I expect proper service from you ahead? Please check this immediately. CAF NO 110815776657

• 
  sri vatsav (@SrivatsavGorthi) reported 15 minutes ago

  @ACTFibernet Network was not the issue! I did explain you clearly about the installation of cable. Are you even reading the support tickets