ACT outages and service status in Tiruchirappalli, Tamil Nadu

Problems in the last 24 hours in Tiruchirappalli, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Tiruchirappalli, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  yogesh sharma (@Yogesh_mr7) reported 6 minutes ago

  @ACTFibernet your ****** service keeps on getting disconnected is there a permanent fix to this

• 
  ismail baumran (@ismailbinomer) reported 6 minutes ago

  @ACTFibernet This is not helpful at all no further info of why is it taking so much time in getting this issue resolved?

• 
  Nilesh Patel (@NileshP28391464) reported 6 minutes ago

  @ACTFibernet Whenever a complaint about a disconnection arises, it takes you at least two to four days to fix it, whereas other Wi-Fi companies resolve the same issue within half an hour to an hour. Why is this the case? Why don't you improve your company's service?

• 
  Ayam Srivastava (@AyamSrivastava) reported 8 minutes ago

  @ACTFibernet Internet down since last night, no resolution yet, technician delaying visit. Look into it, service req : SR10280730898874.

• 
  Aashique S (@aashique_s) reported 8 minutes ago

  @ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌

• 
  Atul Kumar Dugar (@Atul_2206) reported 11 minutes ago

  @ACTFibernet It has been 3 days without an internet connection, and the lack of communication has been extremely disappointing. Complaint ID: SR10180703898654 Despite raising a complaint, there have been no meaningful updates, no clear explanation of the issue, and no realistic timeline for resolution. Customers should not have to chase support repeatedly just to receive basic information. As a customer on an annual plan, I expect my subscription to be extended for the entire duration of this outage. Paying for a service that has not been delivered is unacceptable. The outage is frustrating enough, but the complete lack of transparency and accountability from ACT Fibernet is even more concerning. I expect an immediate restoration of service and confirmation of compensation for the downtime. #ACTFibernet

• 
  rahul thakur (@rahulthakur000) reported 12 minutes ago

  @ACTFibernet I have been telling the same u and ur customer service both are pathetic and incompetent. If I don’t receive my money in next 2-3 days will throw ur garbage box out my balcony. So let me know

• 
  Rajendra Prasad Getla (@GetlaPrasad) reported 15 minutes ago

  @smasithick It doesn't matter as Long as price is on a higher side people won't use that easily. Look at me I Brought jio air fibre base plan which cost 599+ GST it's way to costly for that 30MBPS. Now I'm using @ACTFibernet which cost almost 3500 for 6 months with 1 additional month as a Bonus. I'm getting better speeds and also FUP is at 3.3TB unlikely @jio Air Fiber which limited to 1TB post the speeds are the worst

• 
  prasant sharma (@prashantvats_px) reported 16 minutes ago

  @ACTFibernet @ACTFibernet can you please resolve plan change issue ASAP

• 
  IndianByHeart (4 Months for IT/2 months for GST) (@INFirstAlways) reported 17 minutes ago

  @ACTFibernet Struggling to connect with your support; today is last day for me to pay the bill; I am not paying unless you provide proper speed; if you want you can terminate it