ACT outages and service status in Tiruchirappalli, Tamil Nadu

Problems in the last 24 hours in Tiruchirappalli, Tamil Nadu

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Tiruchirappalli, Tamil Nadu and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  DGMCITY BSNLJAIPUR (@dgmcity32689) reported 3 minutes ago

  @ACTFibernet It is intimated that ACT damaged the BSNL OFC cable yesterday near NRI Exchange Jaipur. Kindly arrange for restoration of said fault as the BSNL whole network of this area is completely down which is a revenue loss to BSNL and customer dissatisfaction.

• 
  sadakathullah khan (@hypnoindian) reported 3 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Muzammil (@Muzammil4802522) reported 4 minutes ago

  @ACTFibernet I have to change the wiring connection of act Fibernet please send someone to near my location from past 3 days I am informing no one is reaching pathetic service

• 
  Sunitha Nahar (@sunithanahar) reported 5 minutes ago

  Never ever from the time we have got WiFi at home have we face outage this long . It’s been like 24 hours and tickets raised are ignored . Is #Jio better than #ACTFibernet ?

• 
  Yoh (@venith_k99094) reported 9 minutes ago

  @ACTFibernet Hi Act, my Internet is not working as I was on a vacation since last week. I unplugged the router and powered it off. How to activate my connection?

• 
  N@r@y@n@ (@narayanarao35) reported 10 minutes ago

  @ACTFibernet worst network provider in Hyderabad move to another provider

• 
  Hyster (@hystercy) reported 15 minutes ago

  @ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down

• 
  Saif diwan (@Saifdiwan233431) reported 16 minutes ago

  @ACTFibernet It's been more than 24 hours since raising a ticket, and you closed the ticket without resolution. Also, I am not able to log in to my account on your app or website; it says my account does not exist anymore. Are you kidding?

• 
  suprateek (@suprateek13) reported 17 minutes ago

  @ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise

• 
  Nareshkumar Narayanwal (@nwalnaresh) reported 18 minutes ago

  @ACTFibernet What has been done since when your Technician visited on 10 Apr? Since how long poor or inadequate service by you vs payment received