ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Prashanth (@prasanthkannan) reported 6 minutes ago

  SR10381217264834 this is the second time in less than 24hrs to raise ticket for internet disruption. Very bad experience @ACTFibernet

• 
  Pranay. (@_Xraptor_) reported 6 minutes ago

  Tired and frustrated. Raised a complaint for internet issue in the morning and still haven't got any updates in 24 hrs. Customer care just gives same robotic answers. If my issue is not resolved at earliest, will drop the connection. Ticket Id - SR11081392898124 @ACTFibernet

• 
  Yuvaraja (@Yuvanames) reported 11 minutes ago

  @ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription

• 
  Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported 13 minutes ago

  @ACTFibernet Dear ACT, Do we seriously have technicians for resolving the issues or is it like internet working based on luck of the user ??? As it is like if internet works then it works if it's not working let it be till it works 😔

• 
  Debottirno Chowdhury (@SubimolSen) reported 15 minutes ago

  @ACTFibernet I have raised request for shifting my connection. Still no call from field team all customer care professional said ur ticket is in high priority. What is going on?

• 
  Ranjit (@i_mranjit) reported 16 minutes ago

  @ACTFibernet @ACTFibernetHYD @ACT_Issues I've already paid the full amount, and there's no refund option. The only reason I'm still stuck with ACT is because your refund policy leaves customers with no real choice. This is extremely frustrating and reflects poorly on your customer experience.

• 
  Khushi Chauhan (@khushikibaat) reported 17 minutes ago

  So done with @ACTFibernet man. ****** wifi and ****** service

• 
  Yuvaraja (@Yuvanames) reported 17 minutes ago

  @ACTFibernet I had requested a disconnection, but the issue is with the way it has been handled. My active paid plan had remaining validity, and I need clarity on the status, settlement of the remaining period, and why it was marked as “CX/HT Permission.”

• 
  Patrick.Bateman (@redblue2504) reported 17 minutes ago

  Very disappointed with the service from @ACTFibernet. I was assured that the installation technician would arrive by 6 PM today, so I took permission from work and came home. It's now past the promised time, and I haven't received any update.

• 
  Mahesh (@Mahesh_arepally) reported 20 minutes ago

  @ACTFibernet Relying upon such branded internet service providers and working from our home results in our job risk due to unstable internet. Naveen whose local staff won’t respond at all. Kindly fix our issue on priority