ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Raja M (@Rhythm_Reverie_) reported 3 minutes ago

  @ACTFibernet pathetic service. Since day 1 I have internet issue and 3 months now still now resolved. Please cancel my subscription and refund the entire amount I have paid for your service.

• 
  Prathmesh Surve (@pra17th04am) reported 4 minutes ago

  @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30PM the same day. It was then pushed to today 10AM, still not resolved. Support is now saying it will be resolved by 9 PM @ACTFibernetHYD

• 
  Paulomi (@amipaulomi) reported 4 minutes ago

  @ACTFibernet What's the point of even asking for your customer's preference for relocation date in relocation form when you are going to decide the relocation date by yourself, not understanding the customer's situation? Your feedback form is not working either.

• 
  kevin eliezer (@kevineliezer8) reported 4 minutes ago

  @ACTFibernet I have all the call recording and what's app chats which I can share if needed . You guys charge fine when there is a 10 minutes delay in payment now you guys make delay in resolving the issue but you still change me full

• 
  Neeraj Verma (@NeerajV70007257) reported 4 minutes ago

  @ACTFibernet @ACTFibernet Issue still NOT resolved. No one has contacted me yet. Why am I receiving “Assets Recovery” notifications without resolving my complaint? This is unacceptable. Please stop recovery immediately and arrange a callback today. Ticket ID: SR11079916754264 Mob: 9910922475

• 
  Ramanand Mahato (@ramanand_25) reported 6 minutes ago

  It’s not about occasional downtime — that happens with every ISP.
The real problem is after-sales service. If your internet goes down, you’re basically stuck waiting… and waiting… and waiting. #ACTFibernet #CustomerExperience #InternetIssues

• 
  Gaurav Dalasania 🇮🇳 (@GDalasania) reported 15 minutes ago

  Extremely disappointed with the service from @ACTFibernet. I’ve been chasing my refund for 4 months with no resolution.

• 
  𝕧𝕚𝕜𝕜 (@AVMahendru) reported 18 minutes ago

  Really disappointed with @ACTFibernet. Even before my service started, they made false promises just to close the sale"it’ll be done today", "installation confirmed" and then just disappeared. No updates, no accountability, just left hanging after payment. Left a real sour taste.

• 
  Jagyanseni (@SweeTie92083310) reported 20 minutes ago

  No internet since today in my area. Ticket SR10279909602684 still unresolved. This is affecting my work. Request urgent escalation and immediate resolution. @ACTFibernet

• 
  Patels (@HydPatels) reported 24 minutes ago

  Aasmaan se gire khajoor me atke... Disconnected @ACTFibernet yesterday and opted for @airtelindia broadband due to frequent cuts and long resolution time... Now Airtel broadband had connectivity issues from early morning and nobody coming up despite logging the issue around 7am... What's wrong with you @Airtel_Presence Mobile no: 8019856890 Location: Golden City, pillar no 248