ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Punit Dashottar (@dashottarpunit) reported 2 minutes ago

  @ACTFibernet The service is Horrible they can't handle the business don't have resource on The ground

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  DEEPTI AMBADIPUDI (@d_ambadipudi) reported 3 minutes ago

  @ACTFibernet it's been 5 days since we raised the request for relocating my Act connection in Chennai Chromepet. SR no. SR10380569359824, est date of resolution was given as 4th June 2026 as reflected in the App but there's no response from Act since then. Please help asap.

• 
  Valar Morghulis (@Engineer_Libran) reported 4 minutes ago

  @ACTFibernet Can you pls arrange callback as your customer care is not working?

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  Dinesh Palnati (@_palnati) reported 5 minutes ago

  @ACTFibernet Got a call from @ACTFibernet and was assured a quick resolution,but nothing has changed.The connection is still down, and the issue is unresolved. It’s disappointing to receive assurances without any actual action. Please stop giving false timelines and provide a genuine update.

• 
  Srinivas Konduru (@srinikonduru) reported 5 minutes ago

  Another disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

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  Ganti M S Rao (@ganti_rao) reported 8 minutes ago

  @ACTFibernet Appeal to resolve the issue with quality and safety at customer's satisfaction Please do not rides over customer head leaving job in a very bad shape

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  Tushar Agarwal (@TusharAgar4860) reported 10 minutes ago

  @ACTFibernet my internet is not working from afternoon. I recently switched from airtel hoping I would get good connectivity and service but does not looks like. Please ensure my complaint is resolved ASAP, first thing tomorrow morning else I will again have to switch

• 
  PrakyDOTin (@Prakydotin) reported 10 minutes ago

  Now I understand why many folks in my community are switching to @airtelindia and @jio_fiber Pathetic service @ACTFibernet

• 
  Ankit Mahala (@ankit17737) reported 17 minutes ago

  @ACTFibernet kindly refund the relocation fee, it’s been only 1 month since I shifted here. There is outage and no customer support is able to help or provide an RCA of the cause and proper ETA. Better I shift to Jio or Airtel for reliability. Ticket no.: SR10280576863644

• 
  Deep Verma (@deepvermadeep) reported 23 minutes ago

  @ACTFibernet What’s the point of asking customers to send escalation emails if ur executives can’t access or read them? Paid for a 6-month renewal, still facing billing disputes, disconnection threats, & repeated requests to explain the same issue. Very poor customer experience.