ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Akshay (@Akshay20031025) reported 2 minutes ago

  @ACTFibernet Hi, It's already been 24 hours and you said it will get resolved but it's still its not resolved and wifi is not working. Why don't you escalate to resolve the issue. Now please confirm finally when will the issue resolve.

• 
  Dilan gowda (@Dilangowda) reported 12 minutes ago

  @ACTFibernet @ACTFibernet Its been 6 days still not got the internet yet! You mentioned 48 hrs. My work is entirely dependent on the internet. This is very pathetic service from ACT. Please refund my money and disconnect the service. I have decided to get @airtelindia service

• 
  raghu k k (@raghukk1988) reported 19 minutes ago

  @ACTFibernet Issue resolved, prime lite activated and reached out amazon prime executive for "Device Limit reached" issue. So monthly twice customer can remove devices and prime executives once in a month. So if any one facing this issue dont signout the login fromdevice reach out to amazon.

• 
  Rishi Marwah (@r_marwah1993) reported 21 minutes ago

  @ACTFibernet Its almost a day and there us no resolution yet. This is the second time this has happened in the last 10 days. This is a very bad customer experience.

• 
  Avinash jha (@Er_Avinashjha) reported 22 minutes ago

  @ACTFibernet Received a response after all the follow-ups — a disconnection request ticket (SR10280105246023) has now been raised. Waiting for actual action and closure. Hoping this doesn’t get delayed like the support earlier.

• 
  Sarat Raj (@SaratDasari) reported 27 minutes ago

  @ACTFibernet worst service standards. Complained fr a small internet connectivity issue and even after 16 hours no one came. Is the entire city has only one technician? And ivr call centre is the worst and disastrous system. No way you people were customer service oriented

• 
  Avinash jha (@Er_Avinashjha) reported 28 minutes ago

  @ACTFibernet Internet restored now for request SR10280004314794. Thanks for resolving, but the repeated “24 hrs” updates were frustrating. Hope for better service going forward.

• 
  Tech News (@DevxExtra) reported 30 minutes ago

  Hey @ACTFibernet don't offer customer support until 12 AM if you can't hire competent, alert staff at this time. My sleepy technician only made me do a router restart and wasn't helpful. There is a huge routing problem from your end which causing me packet loss and ping issues.

• 
  Krishna C V (@Krishna09716753) reported 30 minutes ago

  @ACTFibernet, I am highly dissatisfied and disappointed Your sales chase till payment, and they don't even check whether the service is active. It's been more than 24 hours. Your team called me about the activation and said the account would be activated in 15 minutes.

• 
  Introvert (@IntrovertNSS) reported 32 minutes ago

  People out there in Blore who are trying to get @ACTFibernet think twice. I had good experience till 28/Apr but since then there is no internet and they are still trying to resolve the issue. Did you ever hear from @JioCare or @airtelindia outage of 5 days? #ACTOutageInBlr