ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gajendra (@gajendrajena) reported 3 minutes ago

  Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

• 
  Rashi Sureka (@badassureka) reported 7 minutes ago

  @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 7 minutes ago

  @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

• 
  malleswar ganji (@GanjiMalleswar) reported 8 minutes ago

  @ACTFibernet provide worst service my internet was not working at yesterday evening still today afternoon internet was not working bad service

• 
  Manish Aggarwal (@ManishAggarwa11) reported 11 minutes ago

  @ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid

• 
  🇮🇳Pulak Chaturvedi🇮🇳 (@PulakChatu54122) reported 17 minutes ago

  @ACTFibernet Seems you guys only had to turn the switch back on! The issue got resolved less than 5 mins after your response on x and via mail. Unfortunate that I had to wait 40+hours in the National capital for broadband to be restored. Messaged u my registered mobile no.. @TRAI

• 
  VISHAL TEWARY (@SAMARTHTEWARY) reported 20 minutes ago

  No internet for over 24 hours. Raised Ticket #SR 11981697768914 but zero response or technician visit. Pathetic after-sales service. Resolve this immediately. Account ID 119521760486 @ACTFibernet". @ACTFibernet

• 
  Saurav Chakraborty (@Saurav23121990) reported 20 minutes ago

  @ACTFibernet From last 1 hour no internet is there. Created a SR: SR10181753320584. Can anyone please take a look on priority. Area: Miyapur, hyd: 500049 Lot of other people at my apartment also facing same issue.

• 
  Durga Prasad (@durgaprasad__12) reported 24 minutes ago

  Let's see atleast today can we get resolution?? @ACTFibernet @ACTFibernetHYD

• 
  Manish Aggarwal (@ManishAggarwa11) reported 26 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers