ACT outages and service status in Sūrat, Gujarat

Problems in the last 24 hours in Sūrat, Gujarat

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Sūrat, Gujarat and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Suresh (@IMSuresh_Dreams) reported 36 seconds ago

  @ACTFibernet there is fibre cable cut issue happening every month now my Internet is down from morning and also slow speed scam selling Internet plans for higher rate but the actual speed we are getting is very low when are you going to address these issues ? Poor service

• 
  Karthik Mukund (@karthik_mukund) reported 5 minutes ago

  @ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?

• 
  user636811 (@user21098) reported 8 minutes ago

  @ACTFibernet Your team has been sharing false information for past 10 days and not resolving any of my issues. Everyone is sharing false information and doing fraud. I have requested a cancellation 2 days back and even that is not done yet and your team is denying refund to bank

• 
  shreyas belavadi (@belavadi_7) reported 8 minutes ago

  This is completely unprofessional experience. The way I’ve been treated after payment is unacceptable, and I genuinely regret choosing @ACTFibernet .week later, I still have no proper connection, no update, and no accountability. This is not how customer service should work.

• 
  dinkar Singh (@dinkarsinghh) reported 14 minutes ago

  @ACTFibernet Am literally surprised 😡 @ACTFibernet . please restore my service by activating it. Already all bills are paid. Then why it is discontinued. Some engineer of yours have provided wrong info to the ticket and without getting customer confirmation you have discontinued the service

• 
  n8 (@RaviTej50049752) reported 15 minutes ago

  @gayatri008_16 @ACTFibernet Act antha daridram nkoti ledu their service is pathetic. Shift to airtel

• 
  dinkar Singh (@dinkarsinghh) reported 15 minutes ago

  @ACTFibernet I see my service got disconnected and discontinued for no reason. There is some miscommunication. Please restore it. Madhu residency Journalist colony,Hyderabad Telangana 500072

• 
  Ram Kumar (@RKSingh_Chauhan) reported 16 minutes ago

  @ACTFibernet @FiberAct is a worst internet service provider in India. Every month, mostly one or two days his internet is breakdown. After the complaint ticket raise,12-24 hours take to restore the internet service. Every year, 15-25 days are non-working but charges full payment.

• 
  user636811 (@user21098) reported 22 minutes ago

  @ACTFibernet [2] I is beyond acceptable now. He told as you can’t close the ticket we are cutting your connection and removing the cable, this is after me paying for the connection and being a paid customer. At this point refund me and cancel my plan wil shift to another provider

• 
  WalterWhy (@Borington214993) reported 23 minutes ago

  @ACTFibernet Bought and installed ACT wifi like 40mins ago and now it lost internet connection. They already installed at the end of the day making the billing plan to start in the evening and now with this issue, I'm gonna be losing the entire day in the plan. SR10179746960724