ACT outages and service status in Silchar, Assam

Problems in the last 24 hours in Silchar, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Silchar, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eng Tan (@EngTan7) reported 2 minutes ago

  @ACTFibernet Paid ₹8,476 on Aug 23 for 6 months to upgrade from 75 Mbps to 400 Mbps. 5 days later, the plan is still not upgraded. I’m being charged for the new plan while receiving the old service. No proper update from ACT. Extremely disappointing.

• 
  Gajendra (@gajendrajena) reported 6 minutes ago

  Dear @ACTFibernet to report a slow internet, why do I need to entertain your chatbot with multiple steps? Your mobile app is useless, just like your customer support and technitians.

• 
  Manisha Sharma (@ManiManisha) reported 6 minutes ago

  @ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?

• 
  Trivikram Cheedella (@3vikram18) reported 7 minutes ago

  Hey ActFibernet, Your message said the downtime is 7am to 9am and it's 11:30 am with no sign of internet. Can you help? You app, your customer care are of not much help. And don't ask me to restart my router... I have already done that. @ACTFibernetHYD

• 
  Lalith kumar (@lalithkumar_18) reported 7 minutes ago

  @ACTFibernet It’s been a month after my complaint… Still there’s no complete resolution for my issue… Hereafter We can post in public what are going through there’s no private message… People should be aware of this not you’re irrelevant ads… #actfibernet @ACTFibernet

• 
  Sai kumar (@asaikk) reported 8 minutes ago

  Hey @ACTFibernet Highly frustrated with your service. Internet speeds are constantly fluctuating, and the signal drops entirely at times. To make it worse, my support ticket was closed without any intimation. I need a fast resolution! Ticket: [SR10581829926764]

• 
  Rashi Sureka (@badassureka) reported 9 minutes ago

  @ACTFibernet I have cancelled my connection and the router has to be picked up it's been 17 days but no one has reached out and the complaint is open- sr10181610934041. Your chat bot doesn't allow to connect to an agent. Pathetic service

• 
  Yogita Sharma (@YogitaS44968288) reported 12 minutes ago

  @ACTFibernet I can confidently mwntion that @ACTFibernet @ACTFibernetHYD is the worst service provider. No value for tickets raised,follow up calls . Surprisingly you guys are swift enough to disconnect connection for small paymwnt delay from customers end

• 
  SparkedByData (@AnkitAKW) reported 12 minutes ago

  @ACTFibernet @ACTFibernet What is the status please, today is month end? It's been almost one month yet no resolution, are you building something complex? See if you can return hard cash.

• 
  Haiku (@riceofsushi) reported 12 minutes ago

  @ACTFibernet The issue is still not solved. How much longer will it take for you resolve the issue? Since our new connection, we have been having at least one issue every month. Why? We are seriously considering shifting to @airtelindia