ACT outages and service status in Silchar, Assam

Problems in the last 24 hours in Silchar, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Silchar, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Maheshwaran R (@MahezwaranR) reported 42 seconds ago

  @ACTFibernet Original amt of 290 rupees when I called the help desk of your team. Very worst behaviour by your team and I need a solution immediately for this issue.

• 
  karthik alagan (@karthikalagan) reported 53 seconds ago

  @ACTFibernet — SECOND PUBLIC ESCALATION I raised ticket SR1108149816874 over 2.5 days ago for my internet service issue. ACT committed an ETR of 8 Aug, 9:00 PM. That deadline has passed, and the issue is STILL unresolved. I already raised this publicly yesterday.

• 
  sri vatsav (@SrivatsavGorthi) reported 3 minutes ago

  @ACTFibernet Speed issue is resolved but this issie whenever there is a power cut it stops working. I clearly mentioned that and still exists.

• 
  S S Chandran (@SSChandran82) reported 9 minutes ago

  @ACTFibernet I requested a callback this morning at 11:00 AM regarding frequent internet issues. Your support executive told, i will receive a call within two hours. It has now been 17:53pm, and I still have not received a call. Still internet issue not resolved.

• 
  Sahil (@being_sahil07) reported 10 minutes ago

  Hey @ACTFibernet I have raised an issue yesterday of misselling of the product to me I got a call yesterday rather than giving me a solution ur executive was trying to cover the mistake and today I have received the mail that it is resolved need your immediate attention to this

• 
  karthik alagan (@karthikalagan) reported 11 minutes ago

  @ACTFibernet — Is this how you treat paying customers? Ticket SR1108149816874 was raised for an internet service issue, with an ETR of 8 Aug, 9:00 PM. Yet customers are left without a working service and expected to keep chasing support for basic resolution.

• 
  KALPANA (@kmkalpana2000) reported 12 minutes ago

  @ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!

• 
  karthicmaniyan (@karthic74) reported 12 minutes ago

  @ACTFibernet Ticket id : SR10381337998014 . No updates , no replies . For 1 week the service is down . Can’t you interact with customers or update them . Your chatbot gives the same reply . Shame on you guys

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 15 minutes ago

  @ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch

• 
  Bharat Agarwal (@honestconsumer7) reported 20 minutes ago

  The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet