ACT outages and service status in Ranchi, Jharkhand

Problems in the last 24 hours in Ranchi, Jharkhand

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ranchi, Jharkhand and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  karthik alagan (@karthikalagan) reported 4 minutes ago

  The biggest problem isn’t even the outage. It’s the lack of urgency and accountability after the complaint is raised. Ticket raised. ETR provided. Customer waits. Customer follows up. Still no meaningful resolution. @ACTFibernet, customers shouldn’t have to repeatedly chase you

• 
  Nilesh Patel (@NileshP28391464) reported 8 minutes ago

  @ACTFibernet Your ACT Fibernet Ticket no: SR11081500037224 please solve internat issue

• 
  ben abraham (@benabraham2) reported 11 minutes ago

  @ACTFibernet since the day I have got act I have logged complaint multiple every now and then it stops working

• 
  Karthic Iyyappa (@KarthicIyyappa) reported 11 minutes ago

  @ACTFibernet It’s been more than 3weeks now and a week since I raised this issue on X. There is no resolution expect for the fact that the app now reflects the SR#. I appreciate your efforts on customer service. If not, I am happy to disconnect the service & move to another service provider

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 18 minutes ago

  @ACTFibernet When will this calculation happen, ticket is already in closed state and when will the support team be trained on this, as per your support team this is not under company policy.

• 
  Saran Kumar (@sarankumars) reported 21 minutes ago

  @ACTFibernet For the past one week it has been repetitive issues with my internet connection. Ref ticket no. SR10881447523214. If this persists iam switching over to different ISP. Rectify this permanently else iam not going to continue your connection.

• 
  Roozan Aggarwal (@roozanco) reported 28 minutes ago

  Hi @airtelindia , I am giving up on my Wifi network, please get your device collected in the coming week. Network so bad that I cant raise a ticket for this in your app. PLease share DM link to drop my number to contact further. I have signed up with @ACTFibernet

• 
  karthik alagan (@karthikalagan) reported 30 minutes ago

  @ACTFibernet This is particularly disappointing because your own stated objective is to “set new benchmarks for customer care” and provide a “delightful experience” to customers.

• 
  Prerana (@003Prerana) reported 30 minutes ago

  @ACTFibernet This is the 8th time I’m complaining about the same issue. My internet keeps going down, and every time you say it’s fixed, but the problem comes back again. No permanent solution, no proper response. When is my internet going to be fixed?

• 
  ismail baumran (@ismailbinomer) reported 33 minutes ago

  @ACTFibernetHYD @ACTFibernet You don’t have any other engineer to resolve the issue the engineer my ticket is assigned to said won’t be able to come and fix today. Such a shame you give your on IRT and you guys can’t meet it. SR10181485835104 I want this resolved today asap