ACT outages and service status in Ranchi, Jharkhand

Problems in the last 24 hours in Ranchi, Jharkhand

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ranchi, Jharkhand and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sooriyaprabu Veerasamy (@v_sprabu1586) reported 5 minutes ago

  @ACTFibernet My internet connection has been down since Saturday morning. Today is the third day without even a single update from your end. What kind of customer service is this? Here is my ticket number, and please don't ask to look into the app for details.SR10280491822134

• 
  Rahul Gopal 🥗🏋🏽️🔫🥁 (@_rahulgopal_) reported 8 minutes ago

  Hey @ACTFibernet how is one supposed to get in touch with support? I’m trying to move my connection and the link keeps failing and your chatbot is useless.

• 
  🚩सरजीत राठी (रूद्र)🚩 (@sarjeetoo7) reported 10 minutes ago

  @ACTFibernet App is showing nothing ,yesterday resolution time update 16 hr still no one visit to check issue also no appropriate update in ticket If 1 forget to pay on time you make several followup through app, WhatsApp,sms etc, but on complete no response even after ETR.

• 
  PJ (@Prateek90621286) reported 11 minutes ago

  @ACTFibernet I have sent my details to you. The technician conveniently reinstalled my connection to a place where it doesn't provide internet even in half of my house. My complaint is to relocate it or cut my connection so that I can go with Airtel instead.

• 
  Tushar Agarwal (@TusharAgar4860) reported 12 minutes ago

  @ACTFibernet my internet is not working from afternoon. I recently switched from airtel hoping I would get good connectivity and service but does not looks like. Please ensure my complaint is resolved ASAP, first thing tomorrow morning else I will again have to switch

• 
  radz👩🏾‍🎨 (@radzsubbu) reported 15 minutes ago

  Hi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service

• 
  P S 2.0 (@Invest__India) reported 16 minutes ago

  @ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924

• 
  anish jain (@anishjain95) reported 16 minutes ago

  @ACTFibernet what a horrible experience. Paid for a new connection. The sales guy promised for same day installation, but now I am following up since 3 days and no one has any answers to what is happening. All they say is I will arrange a call back, but no one really does.

• 
  Rajenderreddy (@rajender4reddy) reported 17 minutes ago

  @ACTFibernet This is not the first time. Almost every month I face the same issue, with outages lasting more than a day. While taking the connection, promises were made about quick resolution within a few hours, but the reality is completely different. Worst service

• 
  Sanjay Debnath (@sanjaydebnath86) reported 20 minutes ago

  @ACTFibernet Again buffering issue started. I am unable to watch neither ipl match nor movies online. Technician keep on giving wrong commitment that issue wiil never occur. It is frustrating that even though I have internet but unable to watch cricket match. #bufferingissue