ACT outages and service status in Ranchi, Jharkhand

Problems in the last 24 hours in Ranchi, Jharkhand

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ranchi, Jharkhand and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Siddanth Reddy (@sidhu_6921) reported 5 minutes ago

  @ACTFibernet My regular A Max 500 plan cost has changed from 2400 to 3900 all of a sudden. What is this? Why would I continue this if it costs more than 50%. DM to help and for details.

• 
  Saif diwan (@Saifdiwan233431) reported 7 minutes ago

  @shrutivish38360 @ACTFibernet @FiberAct Evn I'm facing same issue after rising ticket they are closing

• 
  sadakathullah khan (@hypnoindian) reported 7 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Ethish Kumar keerthi (@EShkeerthi) reported 9 minutes ago

  @ACTFibernet They are asking me to cancel the subscription instead of processing my refund request. As a final request, please ask your team to initiate the refund from their end as soon as possible. Thanks

• 
  Harsha J (@c236_j) reported 10 minutes ago

  @ACTFibernet @ACTFibernet Your staff continue to delay this resolution. You’re simply trying to drag this on indefinitely. @airtelindia I’d like to switch to your service.

• 
  Pranesh G (@pranesh_ganesan) reported 12 minutes ago

  @ACTFibernet Registered Mobile No : 8015115434 I was asked to close the previous ticket without even resolving the issue and asked me yo create the new ticket and no fix for my issue till now

• 
  MayaRao (@MayaRao) reported 12 minutes ago

  @ACTFibernet ACT is not working sbd app is not loading. Contact person is not picking up the phone. Please advice.

• 
  Shaiju R (@ShaijuR12) reported 12 minutes ago

  @ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224

• 
  Rajeev Sharma (@Rajeev_advaitha) reported 16 minutes ago

  Is this ACT Fibernet or acting company? SR10280054823817 Router not turning on since yesterday. Still getting calls saying “fiber fixed” while actual issue remains. Promises like “technician in 20 mins,” then nobody comes. Calls unanswered. @ACTFibernet @TRAI

• 
  Babu (@Babu245489411) reported 18 minutes ago

  @ACT Fibernet Your support is a complete mess. Engineer refuses to help and pushes to customer care, who give generic responses. No ownership, no resolution, just wasting my time. Train your employees—this level of rudeness and incompetence is shocking. #ACTFibernet #Poorservice