ACT outages and service status in Puducherry, Puducherry

Problems in the last 24 hours in Puducherry, Puducherry

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Puducherry, Puducherry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Subrahmanya S Hegade 🥷🥷 (@Beinghegade) reported 4 minutes ago

  @ACTFibernet Raised ticket SR10280695130624 and support blamed "6 devices" for my speed dropping that's not it. On a 200Mbps plan but the router falls to ~150 within 20 min (only a reboot fixes it), same even with 1 device connected. I need an actual fix / router replacement

• 
  Rahul Agarwal (@Vakil__Saab) reported 5 minutes ago

  @asaikk @ACTFibernet No reply on my issue also so far. Time to say good bye. Worst in case of customer support

• 
  vinesh singh (@vinesh1137) reported 14 minutes ago

  @ACTFibernet my Internet is not working and tried calling customer care but no response after waiting for 25 min..kindly look into this SR10180651564034 ASAP

• 
  Hanu Rao (@HanuRaoG) reported 15 minutes ago

  @ACTFibernet Hi, there is no use of creating multiple tickets. Nothing is solved. Worst service by you guys.

• 
  Nikhil Kumar (@nikhil91099) reported 17 minutes ago

  @ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.

• 
  Nikhilll (@NikhilC12125226) reported 18 minutes ago

  @ACTFibernet It's been 3 days since I registered a ticket as my internet wasn't working. 3 days finished still not resolved. No way I can contact customer care now. Worst customer care service

• 
  Sanjay Debnath (@sanjaydebnath86) reported 18 minutes ago

  Hi @ACTFibernet Buffering issue still persist. I m unable to watch movies online. For this issue I hv raised complaints multiple times, technicians always provide temprary solutions & gt a lot of showoff calls 4m cust care 2 know the reason bt no permanent resoln provided yet

• 
  Shilpesh Shah (@Shilpesh1807) reported 21 minutes ago

  @ACTFibernet @ACTFibernet as I'm waiting since 13 days,for the service or the refund you guys not understanding the seriousness of customer time,i'll raise it to consumer form if not get the exact ETA to solve this issue

• 
  karthik valluri (@vamsivallurik) reported 21 minutes ago

  @ACTFibernet I have reopened the ticket. Hope commonsense prevails. All I am asking is sending me in writing on whatever is being told on phone, if they can't address it. If they are not willing to write down whatever they are saying,it means they are not truthful.

• 
  Aashique S (@aashique_s) reported 27 minutes ago

  @ACTFibernet 4 days with no internet and ZERO response from support. I work from home - I’ve been paying for a co-working space just to attend meetings. And your fix so far? Response from your field engineers: “We’ll come today.” Then tomorrow. Then the day after 👎❌