ACT outages and service status in Puducherry, Puducherry

Problems in the last 24 hours in Puducherry, Puducherry

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Puducherry, Puducherry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

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  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 1 minute ago

  @ACTFibernet My internet has been down and there has been no resolution. Ticket SR10180741534844 is still ongoing. The chat support team is not responding, and despite multiple requests, the assigned engineer has not called back. This level of service is unacceptable.

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  Siddhartha Mitra (@smsid1988) reported 4 minutes ago

  @ACTFibernet pathetic internet service which gets interrupted every now and then ....asking engineers to visit the compound ..no one does that .. very bad service ..thinking of moving to Jio Worst service ever

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  Unfiltered Pahadi (@sidhePaHadseee) reported 8 minutes ago

  @ACTFibernet You and your technicians clearly don’t understand the issue. I called to report it, but no one answered. Around 4 PM, someone finally picked up and had no information because they were working at a different site. Do you only have 2–4 technicians to handle all these issues?

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  LoneGoat (@BlueHawks110) reported 8 minutes ago

  @ACTFibernet Thank you for the response. However, a waiver does not address the inconvenience caused by being without internet for over 24 hours. My concern is the repeated delays in resolving outages and the lack of communication from support. Please provide a clear ETA for restoration.

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  Puttayya Mathapati (@puttayya) reported 8 minutes ago

  @ACTFibernet This is unacceptable. Frequent disconnections, inability to browse, multiple service requests, plan upgrade done, yet no resolution. Every ticket is stuck in "Work in Progress" while customers continue to suffer. Is anyone actually accountable for resolving issues? Immediate intervention required. Enough follow-ups. Enough excuses. #ACTFibernet #CustomerExperience #BroadbandIssues

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  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 10 minutes ago

  @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

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  kumaraswamy p (@Kumaraswamyp86) reported 14 minutes ago

  @ACTFibernet We contacted the local ACT technicians regarding service availability. They informed us that extending the network to our location would require the installation of two additional poles and approval from higher level. Considering the growing demand and potential customer base

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  Kishore (@Kishore2508) reported 15 minutes ago

  Your technician Kamal acknowledged the junction box is old and promised a replacement with a proper battery backup within 2 days. Now he is ghosting my calls. Fix your infrastructure and replace the box immediately! @ACTFibernet (3/3)

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  Nilesh Patel (@NileshP28391464) reported 16 minutes ago

  @ACTFibernet You were informed about the complaint yesterday morning and given until this evening to resolve it, yet the issue remains unresolved—why?

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  Nilesh Patel (@NileshP28391464) reported 16 minutes ago

  @ACTFibernet Why did you send a message saying the problem was resolved when it actually wasn't?