ACT outages and service status in Puducherry, Puducherry

Problems in the last 24 hours in Puducherry, Puducherry

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Puducherry, Puducherry and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  S S Chandran (@SSChandran82) reported 4 minutes ago

  @ACTFibernet The internet is not working, and a ticket (SR10381413634864) has been opened. We are facing too many frequent issues lately and receiving poor support. Please fix this as soon as possible.

• 
  UtdBake21 (@quietsignalhz) reported 5 minutes ago

  @ACTFibernet terrible customer care. Have been on the phone for so long but repeatedly put on hold without even speaking. Is this how you serve your customers? Pay 6 months in advance and this is the result. Moving to a different service provider is the best possible option.

• 
  KALPANA (@kmkalpana2000) reported 6 minutes ago

  @ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!

• 
  Rammurti Bhardwaj (@itsme_rammurti) reported 6 minutes ago

  @ACTFibernet Thank you for your support #ACT Your technician has collected the router from my place.. He was very supportive and professional👏 I would like to give him ⭐⭐⭐⭐⭐ for his support..

• 
  Madhu (@Sudhana2302) reported 7 minutes ago

  Help @ACTFibernet

• 
  Unnai Kelai (@prasdbZ) reported 8 minutes ago

  @ACTFibernet hello!! It's been 3 days since the internet connectivity was disrupted. No proper response. Waiting from morning but the support person still has not arrived! @chennaiactfiber

• 
  akash (@akashb14) reported 9 minutes ago

  @ACTFibernet Your sales team was blowing up my phone non-stop to force the connection. The moment I signed up, the service vanished. Installation promised Friday → postponed to Saturday → now Sunday and still no one has shown up. Work Order: WO101813949828

• 
  Shubham Jha 𝕏 (@just_shubh) reported 10 minutes ago

  @ACTFibernet Ticket id : SR11081425338694 . No updates , no replies . For 20+ hours the service is down . Can’t you interact with customers or update them. Your customer support gives no updates and no enginner has contacted me. What kind of service is this?

• 
  Anirudh (@4n1rudh) reported 12 minutes ago

  Welcome to Day 6. New day, new ticket, same problem. Will it get resolved today or will it carry on till tomorrow to create a record of one week digital detox! Let's wait and see. New connection takes < 1 day. For @ACTFibernet, Customer acquisition > Customer service.

• 
  Avi (@Keystone2Trade) reported 12 minutes ago

  @ACTFibernet I'm facing selective app connectivity issues. Basic websites work, but streaming apps like Netflix, Prime Video, and Hotstar aren't loading on my TV. I've already raised a ticket SR10281264299414 Please look into this at the earliest.