ACT outages and service status in Pālghāt, Kerala

Problems in the last 24 hours in Pālghāt, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Pālghāt, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tracmar@DCUO (@Sarat_Chimp) reported 7 minutes ago

  Thanks to the wonderful high speed service provided by you, I am sitting right on the floor next to my modem to perform any internet related activities as moving 1 metre away would cause the internet to stop. My mobile data plan is simply better. @ACTFibernet

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 8 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  chinnikrishnan (@vchinnikrishnan) reported 9 minutes ago

  @ACTFibernet Internet access was down for more than 7 days severely disrupting our work Please let me know the process for claiming 7 days discount on my monthly charges

• 
  Dânesh Hussain Zaki (@daneshzaki) reported 13 minutes ago

  @ACTFibernet 14 hours of outage now. No updates, progress, nothing #actfibernet #fail

• 
  Lalith kumar (@lalithkumar_18) reported 13 minutes ago

  @ACTFibernet New issues again today morning my internet stopped working I’ve raised the ticket still there’s no response… I itself called to your TL about this then only he told he’ll look into this… He promised me 5:30 PM it’ll be resolved… Till now it’s not been resolved @ACTFibernet

• 
  CA Mohit (@zygotemohit) reported 15 minutes ago

  @ACTFibernet @ACTFibernet You did not resolve the problem from my first message. You added another penalty charge to my account. The bill now shows 117 payable. Remove these penalty charges immediately. Account ID: 102788365699

• 
  Karthik (@KarthikeyanS01) reported 17 minutes ago

  @ACTFibernet What eligibility? It’s my money n u cudn’t the provide service but want to retain my money. Keep it. No return of router. Adjust it against my credit if you don’t refund. I will break the router on the road, capture a video and post it on social media showing ACT’s true colour

• 
  Pallavi Dutta (@pallavi_dutta1) reported 21 minutes ago

  @ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?

• 
  Rahul Panda (@rahuulpanda) reported 26 minutes ago

  @ACTFibernet @rishdxtp Hi @ACTFibernet do we have any updates on this SR. While I do understand that issues could arise at times, but repetitive issues with your network or services raises questions on the trustworthiness and quality of service. Further, I advise escalated support to look as this case.

• 
  Arijit Majumdar (@Aar_i) reported 30 minutes ago

  @ACTFibernet Just to update, Mr. Horilal was thankfully available. It took 2 hours. Definitely better than 50 hours. Although the issue : battery replacement should be done of a proactive basis and NOT based on a complaint. Backup power should be checked periodically and maintained. #basic?