ACT outages and service status in Pālghāt, Kerala

Problems in the last 24 hours in Pālghāt, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Pālghāt, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sravan Kumar Pilla (@casravankp) reported 1 minute ago

  @ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +

• 
  MR KAATS (@mr_kaats) reported 4 minutes ago

  My connection has already been disconnected at my request, yet I'm being asked 2 pay the full month's charges. Why should I pay for the days the service wasn't working nd my complaints went unanswered? I expect a waiver for the outage period nd a revised final bill. @ACTFibernet

• 
  ismail baumran (@ismailbinomer) reported 5 minutes ago

  @ACTFibernet Why no one is ready to fix this in one go. After every couple of weeks I’m facing the connectivity issue and you guys take 4-7 days to get this fixed waste of time money. If you don’t have man power then don’t expand your bandwidth

• 
  karthik alagan (@karthikalagan) reported 6 minutes ago

  @ACTFibernet 2.5 days. Multiple follow-ups. An unresolved complaint. And instead of a proper resolution, I have had to deal with abusive behaviour from representatives over the phone. A broadband provider can have a technical failure.

• 
  Gayatri Sekar (@294by10) reported 6 minutes ago

  @rrthakkar1411 @ACTFibernet Same here! And @ACTFibernet has this auto response set up (I got it too!) but no action or any actual response from a customer service team.

• 
  NW (@naween__) reported 6 minutes ago

  @ACTFibernet No internet since 6 hours and still no resolution. Raised a ticket already but no progress yet. Pls resolve it asap

• 
  Madhu (@Sudhana2302) reported 6 minutes ago

  Help @ACTFibernet

• 
  Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported 7 minutes ago

  @ACTFibernet Dear ACT, Do we seriously have technicians for resolving the issues or is it like internet working based on luck of the user ??? As it is like if internet works then it works if it's not working let it be till it works 😔

• 
  veerarock (@tangelea) reported 10 minutes ago

  @ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD

• 
  S S Chandran (@SSChandran82) reported 10 minutes ago

  @ACTFibernet I requested a callback this morning at 11:00 AM regarding frequent internet issues. Your support executive told, i will receive a call within two hours. It has now been 17:53pm, and I still have not received a call. Still internet issue not resolved.