ACT outages and service status in Pālghāt, Kerala

Problems in the last 24 hours in Pālghāt, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Pālghāt, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mithil Khanter (@mithilkhanter) reported 8 minutes ago

  @ACTFibernet Ya right how is that everytime you require 2 -3 days to solve a problem ?

• 
  aalap (@aalaprag) reported 14 minutes ago

  @ACTFibernet you guys suck, was paying for 150 Mbps plan, got 80 Mbps download speed and 3 Mbps upload speed consistent fluctuations around these for the last 2 months, no solutions from the local technicians or customer support. Asked to disconnect, I was assured I’ll get a refund prorated basis (customer service rep said this exact thing), but now they are saying you can’t get a refund. I have already moved to a new carrier. Don’t understand how you guys operate. Give **** speed, don’t resolve the issue and then not giving a refund just because. I am going to raise a complain to consumer court for this.

• 
  Arijit Majumdar (@Aar_i) reported 19 minutes ago

  It takes 50hrs to find out what the issue is, and even longer to rectify. @ACTFibernet your customer retention must be pathetic. Internet is an essential service, clearly @ACTFibernet thinks it is a joke. @officejmscindia

• 
  Bibin Bharath (@R3N3g4d300) reported 20 minutes ago

  @ACTFibernet second day and no resolution yet.

• 
  MR KAATS (@mr_kaats) reported 20 minutes ago

  u promise reliable service, yet my connection is disconnected repeatedly bcause u don't have permission/space 2 place ur junction box. Tat's ur infrastructure problem,not mine. Stop making customers suffer for ur poor planning. Approve cancellation request I raised. @ACTFibernet

• 
  srikanth rompally (@srikanthro38805) reported 22 minutes ago

  Your time limit every time crossing iam face internet issue from last week there is no proper response it shame thing for @ACTFibernet

• 
  Mithil Khanter (@mithilkhanter) reported 23 minutes ago

  @ACTFibernet worst service .. every 3 months Internet complaint has to be raised and they 2. Days to solve the problem.. not going to renew it

• 
  'Beer' Grylls! (@mshankars) reported 23 minutes ago

  Dear @ACTFibernet it is so frustrating with your customer service while i ordered for one ACT stream box and keep waiting for it. Same experience while trying to upgrade the router and finally i had to give up.

• 
  Prashanta Bala (@prasantaa07) reported 25 minutes ago

  @ACTFibernet No internet connection for the past 2 days, and the issue is still unresolved. The TAT keeps getting pushed further, while the assigned engineer is not responding at all. This is extremely frustrating. 😡😡😡😡😡Ticket ID: SR11081515472384

• 
  Pranay. (@_Xraptor_) reported 25 minutes ago

  Tired and frustrated. Raised a complaint for internet issue in the morning and still haven't got any updates in 24 hrs. Customer care just gives same robotic answers. If my issue is not resolved at earliest, will drop the connection. Ticket Id - SR11081392898124 @ACTFibernet