ACT outages and service status in Malappuram, Kerala

Problems in the last 24 hours in Malappuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Malappuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anvesh Nelluri (@anveshnelluri9) reported 2 minutes ago

  @ACTFibernet How many days do you need to resolve this? My work is hampered because of this and I don't want anyone to suffer like me and never recommend it to anyone.

• 
  tensorCore (@saicharantweet) reported 2 minutes ago

  @ACTFibernetHYD @ACTFibernet guys what the hell you doing.. we have work and cant live without wifi... from morning, i am not getting wifi signal. you dont have a customer support helpline and the ticket I raised is still pending.. where is your quick resolution

• 
  Sriram Sridharan (@z1000i4) reported 3 minutes ago

  @ACTFibernet What is the precise timeline of resolution? Why is there no communication from your side about what the actual issue is and when it'll be fixed? I am just tired of seeing the irrelevant ETR times on your app which haven't been adhered to 6 separate times in the past 3 days.

• 
  Abhishek Kothari (@DatsAbk) reported 7 minutes ago

  @ACTFibernet My internet has been down for almost entire day and the estimated resolution time I received is for tomorrow. Who compensates for the lost time here? We pay for entire month and you take it down randomly! Provide an extension or credit against lost time!

• 
  Ravi (The Rising 🌞 for Mother 🌍🌎) 🌄 (@ravikumar_b007) reported 8 minutes ago

  ACt fibernet is down from last 18 hours, still no response on timelines. Location: Sai villas road, Ameenpur Hyderabad Telangana @ACTFibernet How long do you expect us to suffer with your low response rate. The action time is too high, why don't you maintain a SLA?

• 
  Ravi Raj (@rajput_ravi12) reported 10 minutes ago

  Your team doesn't value customer's time. False commitments and no intimation to the customers on the installation time of a new connection. Your team wasted my entire day by giving false hopes on the new internet connection installation. Really shameful! @ACTFibernet

• 
  FinProfz (@Finprofz) reported 12 minutes ago

  @ACTFibernet Problem is solved but you need to have better area engineers here. Current one is poor, doesnt pick up calls and only works when things are escalated. Next yr i will shift to some other provider.

• 
  Dheeraj (@dheeraj_aluju) reported 13 minutes ago

  @ACTFibernet You need to act responsibly, firstly I didn’t get any call but if you cannot reach me, you will close the ticket without any resolution. What kind of service is it? You collect money for 6 months and you cannot shift connection in 10 days and no response also

• 
  SUVOBRATA MUKHERJEE (@suvobratam) reported 15 minutes ago

  @ACTFibernet @ActfiberC I kindly ask that you cancel the existing refund ticket and prioritize the installation at my location as soon as possible. All my details are already on file with your team. I look forward to your swift response and confirmation of the technician's visit.

• 
  JC Ganesan 🇮🇳 கணேசன் _ Change Agent (@GanesanJC) reported 18 minutes ago

  @ACTFibernet wifi is down for three days in our area, is anyone working or people are in strike ?