ACT outages and service status in Malappuram, Kerala

Problems in the last 24 hours in Malappuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Malappuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Karthik (@KarthikeyanS01) reported 3 minutes ago

  @sachins44678181 @ACTFibernet @Srinivasa The ACT team is a bunch of cheaters and unprofessionals. Paid 6 months fee in advance. Not refunding now after cancelling the service within one month due to their inability to provide uninterrupted connectivity. Been with them for 10 years. Now just threatening me

• 
  Pallavi Dutta (@pallavi_dutta1) reported 3 minutes ago

  @ACTFibernet @FiberAct I paid for your connection. No one came to fix the Wifi. Your app says connected and installed. Been following up with your team since 2 days but no response. Can your Cx care pls get better and not be so agentic?

• 
  Manish Aggarwal (@ManishAggarwa11) reported 4 minutes ago

  @ACTFibernet Hi team, I do not know how you were unable to reach me through out the time scheduled I mentioned even when I do not have a missed call. My concern is that I have never requested for renewal of connection yet you billed me. Is your connection prepaid or postpaid

• 
  saicharan (@saicharan0123) reported 7 minutes ago

  @ACTFibernet internet got disrupted 4 times in the last 10 days, takes a day atleast to get fixed. Provide permanent fix . Ticket id : SR10381708375304

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 7 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  nobody (@yudish_dsy) reported 11 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  Seetharaman (@Indiansheart) reported 11 minutes ago

  Total apathy to customer service requests. Ticket raised two days back not attended to. #ACTFibernet. Interest shown for taking new connection. Post sales services pathetic. SR10381777807054

• 
  VJ Saravana SP (@vsivasaran008) reported 13 minutes ago

  Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

• 
  Apurba Sarangi (@ApurbaSarangi) reported 14 minutes ago

  @ACTFibernet SR11081759682121 complain registered to ACT on Wednesday evening but not resolved yet. Poor service to customers. @ACTFibernetHYD

• 
  Tyler Rake (@Baap_koMtSikha) reported 15 minutes ago

  @ACTFibernet This "earliest" takes 24 hours every single time. Whenever I call customer care, the only word they know is "wait". I am done with your terrible service and fake assurances. This is my last recharge. Closing my connection soon! 👎