ACT outages and service status in Malappuram, Kerala

Problems in the last 24 hours in Malappuram, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Malappuram, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  suprateek (@suprateek13) reported 7 minutes ago

  @ACTFibernet @ACTFibernet Cancelled my Jio connection to go with ACT with the promise of doing it by 12 pm today. Customer service is pathetic for you guys as well. Please provide me my refund if you can not deliver what you promise

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  Shaiju R (@ShaijuR12) reported 9 minutes ago

  @ACTFibernet Very poor experience with @ACTFibernet. 2days back I was facing internet not working issue. Now again I'm facing the same issue every month the same issue again and again Kindly escalate and fix ASAP SR10280007865474 open SR10279969999424 SR10279715710224

• 
  sadakathullah khan (@hypnoindian) reported 11 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Siddanth Reddy (@sidhu_6921) reported 18 minutes ago

  @ACTFibernet My regular A Max 500 plan cost has changed from 2400 to 3900 all of a sudden. What is this? Why would I continue this if it costs more than 50%. DM to help and for details.

• 
  Pradeep Parakuth (@pradeepnairz) reported 19 minutes ago

  @ACTFibernet @ACTFibernet when can I expect to cancel my subscription! ?? Kindly respond

• 
  Honey Saxena (@honeysaxena456) reported 20 minutes ago

  Day 3- of problem that is still unresolved ticket no. SR11079981334564 is still there unresolved by your customer support and @ACTFibernet is just wasting time of their customer . @ACTFibernet just shows care to their customers till recharge once done then who you are for them.

• 
  vijayjodu1907 (@vijayjodu1907) reported 21 minutes ago

  @xxmahibogixx @ACTFibernet My internet issue is still not resolved. Ticket has already been raised, but there has been no proper response from the ACT team. Both ACT Business Plan and Home Plan services are not working. Requesting immediate support and resolution.

• 
  Harsha J (@c236_j) reported 22 minutes ago

  @ACTFibernet SR10280003230854 No action taken on this ticket and no response from customer service. Pathetic service. Kindly refund the amount for inconvenience caused and fix this issue immediately.

• 
  Babu (@Babu245489411) reported 22 minutes ago

  @ACTFibernet @ACTFibernet Engineers waiting for HQ approval = zero action. Over-selling without infrastructure, no backup, no workaround, no ownership. Customers paying, service missing. Reality exposed. #ACTFibernet #PoorService #InternetDown

• 
  Abhinav Kumar Dubey (@abhinavkrdubey) reported 27 minutes ago

  @ACTFibernet What are you speaking, have trees been falling 24*7? How bad is your infrastructure that one bad weather and your whole internet is gone? Your ticket says 24hours TAT for resolution. And it's been more than that. Rubbish service