ACT outages and service status in Imphal, Manipur

Problems in the last 24 hours in Imphal, Manipur

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Imphal, Manipur and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Arun (@ArunachalaRaman) reported 4 minutes ago

  Subject/Post: Relocation request delayed & total lack of support. I requested a fiber net relocation (Ticket ID: SR10381162168514), but the assigned technician has failed to contact me or show up for the 3rd consecutive time.@ACTFibernet

• 
  Sachin Gogia (@runthusiast) reported 7 minutes ago

  @ACTFibernet Don’t reply like a bot and find a human who will do something to actually fix the issue.

• 
  Yuvaraja (@Yuvanames) reported 8 minutes ago

  @ACTFibernet How can ACT disconnect the internet of a customer with an active, fully paid plan and give that connection to someone else? Who authorized this? This is completely unacceptable and a misuse of customer service.

• 
  Saran (@charts_TA101) reported 13 minutes ago

  @ACTFibernet Thank you it is resolved, Request you to Make sure there is a way to reach customer support other than chatbot and IVRS loop

• 
  sourav purohit (@souravpurohit) reported 16 minutes ago

  @ACTFibernet your customer cares inability to help me shift my connection, has made me disconnect my act fibernet . A week passed since i raised a request yet no help provided only fake promises.

• 
  Alagappan Subramania (@al250849) reported 18 minutes ago

  @ACTFibernet we have raised yesterday that internet is not working !! Daily you guys changing the eta !! This is not fair !! You guys should have faster track system . If some issue it should why that happened and which area ? Changing eta alone will not resolve the issue team :(

• 
  Prajwal P (@theprajwalp3722) reported 18 minutes ago

  @ACTFibernet What a pathetic customer service you guys have. No response since 4-5 days. There’s no actual line which people can call and complain. All calls go through the system and get dropped off. If someone picks up, they say this is not the correct department. OK, fine. If I ask them to transfer to the correct department, they say they can’t, wtf Your internet is good, but customer service is terrible. Please improve.

• 
  Manya Ailawadi (@ManyaAilawadi) reported 20 minutes ago

  @ACTFibernet It’s been over 24 hours and this is what we’ve been hearing. It’s not an impossible task to fix the connection when you promised so while over selling your service.

• 
  shambhu (@shambushandilya) reported 21 minutes ago

  @ACTFibernet Thank you, First thing I do is to raise case and then struggle to get any update. Last time when internet was down for almost 8-10 days i requested for connecting disconnect and refund but you refused saying as it would not be possible. I'm not renewing with you next term.

• 
  Soham Chakradeo (@Soham_Chakradeo) reported 22 minutes ago

  Hey @ACTFibernet , pathetic service. Shifting requested July 10, today is 13th—zero updates, just IVR lies. But for a new line? Sales calls in 60s promising same-day setup! Disgusted by this greed. Switching to Airtel. Process my refund. A/C: 102767191991