ACT outages and service status in Haripād, Kerala

Problems in the last 24 hours in Haripād, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Haripād, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hyster (@hystercy) reported 5 minutes ago

  @ACTFibernet @ACTFibernet I haven’t received a single call nor a message, it’s gonna be 3rd day since my internet connection is down

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  Suren (@Suren_Imperfect) reported 8 minutes ago

  @ACTFibernet net down for 2 days no resolution no way to talk to customer care

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  Hyster (@hystercy) reported 8 minutes ago

  @ACTFibernet , I was told a representative will call me in 48 hours, no one did Earlier they said it’s junction box issue, then main line issue, now they are claiming flooding Who is incharge ? All of my work has come to a halt and I am facing penalty

• 
  Babu (@Babu245489411) reported 9 minutes ago

  @ACT Fibernet Your support is a complete mess. Engineer refuses to help and pushes to customer care, who give generic responses. No ownership, no resolution, just wasting my time. Train your employees—this level of rudeness and incompetence is shocking. #ACTFibernet #Poorservice

• 
  Ethish Kumar keerthi (@EShkeerthi) reported 14 minutes ago

  @ACTFibernet They are asking me to cancel the subscription instead of processing my refund request. As a final request, please ask your team to initiate the refund from their end as soon as possible. Thanks

• 
  Anusha Daddu (@anusha_daddu) reported 18 minutes ago

  @xxmahibogixx Both home and business ACT Fibernet connections are completely unreachable for over 48 hours in Hanamkonda/Madikonda. No internet access, auto-closed tickets, and zero response from customer support. Critical disruption to software services and business operations. #ACTFibernet

• 
  sadakathullah khan (@hypnoindian) reported 21 minutes ago

  @chennaiactfiber @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background: I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk: I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions: I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  D (@dhammonia) reported 22 minutes ago

  .@ACTFibernet It must take a high level of delusion to send customers repeated mails to refer you to other customers when they have had 2 days of downtime with no resolution/response! Shame on you

• 
  Haiku (@riceofsushi) reported 24 minutes ago

  @ACTFibernet @ACTFibernet also we have not received any SMS or calls thus far. Instead you should look at your sales and customer supports call logs on how frequently we have reached out today. It should’ve been vis-ver

• 
  G3 (@gayatri008_16) reported 24 minutes ago

  No internet since afternoon and no clue about resolving… worst ever @ACTFibernet