ACT outages and service status in Hailākāndi, Assam

Problems in the last 24 hours in Hailākāndi, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Hailākāndi, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Agnidipta Hom Roy (@agnidipta_AHR) reported 22 seconds ago

  @ACTFibernet @DoT_India My ACT fibernet connection is frequently getting disrupted in Ghitorni, Delhi. It happened 3 times in last 3 weeks. Your service is very poor, your support team tells me to wait for 4 to 5 hours but in ACT fibernet app, it tells me to wait more than 24hrs

• 
  Yash Sharma (@Ysyash_official) reported 1 minute ago

  How long will you continue to provide such poor service? The internet keeps going down, at least five times a week. I went today in the afternoon, but the internet still hasn't come back. Fake commitments and poor service. SR11081548627004 @ACTFibernet

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 2 minutes ago

  @ACTFibernet When will this calculation happen, ticket is already in closed state and when will the support team be trained on this, as per your support team this is not under company policy.

• 
  Bharat Agarwal (@honestconsumer7) reported 3 minutes ago

  The resolution will happen tomorrow as per ticket update!! You have zero concern for customers @ACTFibernet

• 
  KALPANA (@kmkalpana2000) reported 4 minutes ago

  @ACTFibernet @nch1915 Extremely disappointed with ACT’s service. Raised a WiFi relocation request on 25–26 July and still no resolution. We’ve been calling customer care every day, morning and evening. Every time we’re promised a technician within 24 hours, but no one contacts us. We’re also promised callbacks, but NO ONE ever calls back. Now customer care says they’ll connect us to a manager/technician, then disconnects the call. How many more “24 hours” are we supposed to wait? @ACTFibernet Please resolve this immediately. This is unacceptable!

• 
  prasant sharma (@prashantvats_px) reported 5 minutes ago

  @ACTFibernet @ACTFibernet What is your preferred course of action at this time? We have again failed to meet the ETR and change the ETR third time. This marks the second day without internet. Kindly terminate my connection and process a refund for the amount paid.

• 
  i am myself, won’t change (@iamme_wontchang) reported 10 minutes ago

  @excitel_rocks My best advice first un tie with @playboxtvapp and tie up with good OTT providers. Then your service will be grown. Any how I am planing to move @ACTFibernet as you have removed ETV win for new customer and renew plans.

• 
  prasant sharma (@prashantvats_px) reported 17 minutes ago

  @ACTFibernet The ETR was initially set for 10 AM today, but the ticket has not yet been assigned. Now ETR is revised to 9 PM. Request u to take immediate action, rather than advising patience. If resolution is not feasible, would appreciate the termination & refund of the associated charges.

• 
  Seeker (@seeker0321) reported 17 minutes ago

  @ACTFibernet @ACTFibernet I called and told support I don't need connection anymore, I'm going with other provider, help me to get my refund ASAP.

• 
  veerarock (@tangelea) reported 18 minutes ago

  @ACTFibernet How long am I supposed to wait? It’s been nearly 22 hours since I reported the issue, and there’s still no resolution. Every time, the 1st and 2nd ETA are missed, and a new ETA is given. Technician Sravan is not responding to my calls. This is unacceptable.@ACTFibernet