ACT outages and service status in Guwahati, Assam

Problems in the last 24 hours in Guwahati, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Guwahati, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Swagz (@lovelyghosh53) reported 6 minutes ago

  @ACTFibernetHYD @ACTFibernet what’s wrong with your Hyderabad service? Facing internet blackout second time in one month. Customer care is worthless. No way to prioritise resolution. It takes 24 hours. Are we living in stone age? Or you are asking to switch to JioFibre or Airtel?

• 
  Adi (@Travellingpant) reported 7 minutes ago

  @ACTFibernet my internet is down from 3days still no update. No response from engineer or escalation manager. Pathetic service and poorest customer experience I have seen till now.

• 
  Roshan George (@GeorgeRoshanmba) reported 9 minutes ago

  @ACTFibernet ACT Team and Nodal Officer, This is a formal complaint against ACT on the unauthorised shifting of internet connections in SOBHA ROYAL PAVILION, Bangalore. These connections were tampered and moved from the 4BHK to the 3BHK side of the society without prior notice.

• 
  Prathmesh Surve (@pra17th04am) reported 10 minutes ago

  @ACTFibernetHYD @ACTFibernet @ACTFibernet I raised complaint SR10179872550794 yesterday via your helpline (9121212121) and was promised resolution by 6:30 PM the same day. It was then pushed to today 10 AM, now it’s 1:30 PM and still not resolved. I frequently face the same problem always please look into it

• 
  Santhosh (@Santhosh1247) reported 10 minutes ago

  @ACTFibernet Also @ACTFibernet, Please educate your sales team to answer to the customer calls and provide the correct information. It's not just taking the payment from customers and making them fools by giving wrong information. They should have some responsibility towards customers.

• 
  Maswood Zafar (@MaswoodZ) reported 11 minutes ago

  @ACTFibernet pathetic service, no internet for last 2 days, whenever I lodge a complaint ,will have to wait for 24 hours to resolve, today they repaired my net n again it get disconnected within 30 min. Very pathetic

• 
  Raja M (@Rhythm_Reverie_) reported 14 minutes ago

  @ACTFibernet @jagograhakjago How do you guys are in business ? Because none in your company understands the meaning of customer service.

• 
  kevin eliezer (@kevineliezer8) reported 22 minutes ago

  @ACTFibernet Even now they call and ask my name and disconnect. It's more than 20 call from the time the issue is been raised happening like this . I had enough of dealing with you . If you can resolve the issue before EOD I'll have your connection else bye @ACTFibernet never come back to u

• 
  robinreddy (@robinreddy44) reported 22 minutes ago

  @ACTFibernet My service request SR10179910546804 has been pending with no proper action. The assigned person Nikil is not taking any initiative or providing updates. This delay is unacceptable. Please escalate and resolve this issue immediately. #ACTFibernet #PoorService

• 
  Patriot Pulse (@Patriot_Pulse_) reported 22 minutes ago

  What a worst service @ACTFibernet . It's been 2 days since there is no internet connection. Your Technical Team is not Picking up the calls . There is no other option other than changing the service to Airtel/Jio.