ACT outages and service status in Guwahati, Assam

Problems in the last 24 hours in Guwahati, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Guwahati, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  suresh (@msr_suresh) reported 53 seconds ago

  @ACTFibernet I need a callback to explain the issue in detail. Can you please call me? I called multiple times and raised callback request from escalation desk as well but didn’t get any call yet

• 
  nobody (@yudish_dsy) reported 3 minutes ago

  @ACTFibernet @ACTFibernet the issue persists. Thanks for your support and service. I have raised a disconnection request. I hope in future you can ans your customers queries and give them an update about the issue, rather than ignoring the calls(mr.sivaguru sivalingam) and making them fools.

• 
  Yogesh Bhardwaj (@YogeshB20643297) reported 4 minutes ago

  Today is the second day in a row with Internet down. Moved to act from Airtel as I was tired of their outages, it is the same with you. 2 days Internet goes down at 4 or 5 in the morning. Shame on you if you cannot provide service, today's ticket SR12381682223624 @ACTFibernet

• 
  Pavan (@pavanamar554) reported 5 minutes ago

  101012111304. Deepthisree nagar road no 27 every month internet issue why and what is happening. We have 5 connections in one apartment and suddenly today after 6 pm internet issue. Some work done at one pole and we don't have internet now. @ACTFibernet

• 
  Lucifer (@damagedesigner) reported 6 minutes ago

  Beware of these Scammers who don't value customer service and work for the organisation as Customer Experience Managers @ACTFibernet - check your DM n call back!

• 
  Shiva Prakash (@Shiva_Prakash_M) reported 6 minutes ago

  It would really be helpful if @ACTFibernet can implement ways to select the location of new connection on the website and feasibility is known immediately rather than having your CC Exec call back to take the link and or the customer calling back to find the feasibility

• 
  syed (@syedhussain75) reported 7 minutes ago

  @ACTFibernet Don’t you see that ETR is already crossed. Why you want me to check on app. Do u have any problem posting here? Are u scared of loosing new customers? Please i request don’t fall in this pathetic internet. Find some other company with good services.

• 
  Swathi Rao (@srfrndz4evr) reported 8 minutes ago

  @ACTFibernet Unhappy with the recent service. Have been your customer for past 6 -8 years never faced any issues. Bill due date is 1September n I get messages every hour, everyday. It’s an harassment.

• 
  S V RADHAKRISHNAN Sirugamani (@SSirugamani) reported 8 minutes ago

  @TRAI Does TRAI have control over ACTFibernet providing wifi ? There is frequent outage and it takes 8-12 hours for restoration. Does the client have any remedy ? Problem is due to ACT providing broadband through cables hung from EB poles, Trees enroute and Likes . They get snapped

• 
  mahesh kumar (@maheshkumar2030) reported 9 minutes ago

  @ACTFibernet without activating my account how you are disconnecting my connection Dear Customer, Your ACT A/c:109245880079 is Scheduled for Disconnection TONIGHT. Pl pay immediately to secure your connection - ACT FIBERNET