ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  manuvachanam (@manuvachanam) reported 3 minutes ago

  @ACTFibernet Despite your assurances your teams have not cared to attend the issue since the last 3 days !!

• 
  Vivek Ponnada (@VivekPonna50579) reported 4 minutes ago

  @ACTFibernet @FiberAct most worst service I am facing from this

• 
  AK Singh (@AKSingh42544383) reported 6 minutes ago

  Hey! @ACTFibernet Simply horrible you are& shameless too. Your local team never respond & your customer care is simply a post office. As far as your net is concerned , it can’t stay healthy even for 48 hrs. Will you refund for downtime periods from your monthly bill.

• 
  user636811 (@user21098) reported 8 minutes ago

  @ACTFibernet Hi, I have not received any proper response and today on a call from your team and they clearly denied the router mentioned earlier and proper support. Hence I have cancelled my plan effective 10-04-26 with act fibernet and will require the entire payment refunded as the plan

• 
  Karthik Mukund (@karthik_mukund) reported 10 minutes ago

  @ACTFibernet Timeline for fix has been extended from 1pm to 8pm today. How many times will the timelines get extended? Can you ask ground staff to call me?

• 
  Navin kumar (@Navin_HR) reported 11 minutes ago

  @ACTFibernet i have paid full amount. But received an email due amount rs.442.77 .. i spoke to finance team then only I paid. Why showing due amount pls nullify the amount.. account number: 101669416765 Please refer the phone call I had with finance team Customer care

• 
  Vinay Kulkarni (@vinkulkarni83) reported 12 minutes ago

  @ACTFibernetHYD @ACTFibernet kindly have your customer support team stop giving blank calls, The latest one came from 91-1409321511, upon answering heard an agent breathing for a second and hanging up (usual practice from a long time)

• 
  Kausthubh Kayur Balaram (@kbkausthubh) reported 17 minutes ago

  @ACTFibernet So any update in when i will be able to access my network? The "engineer" named Gurram Sai is not even bother to answer my calls and is instead declining my call great service the tracking shows by 12:00pm would you look at that it is 2pm already 👏🏻👏🏻 great work @ACTFibernet

• 
  Killer whale (@killer_whale6) reported 21 minutes ago

  Day 2 of waiting for my ₹3932 refund from @ACTFibernet. I had to cancel the connection because they tried to install a commercial 8-port hub in my private house for just ₹50! Ticket is raised, but ACT team, please process this with finance TODAY and give me the UTR number.

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 22 minutes ago

  @ACTFibernet i have act Android tv box installed long back, since yesterday it has starting misbehaving like being on act network, it says iam not on act network, i reset the device but since then when ever I try to login using my act account details, it says this device is not