ACT outages and service status in Ernākulam, Kerala
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Full Outage Map
- ACT generated 0 outage signals in the last 24 hours around Ernākulam, including 0 direct reports.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Ernākulam, Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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prasant sharma (@prashantvats_px) reported@ACTFibernet @ACTFibernet It appears that the assigned personnel r not working on this matter, ur staff is unresponsive to calls. This is unsatisfactory. I am now considering to change internet . In next my msg, I will include other internet providers in this discussion to view their plans.
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Amit (@leosamit) reportedHey @ACTFibernet your service is pathetic. Your technicians are damn arrogant. The tickets we raise don't get resolved even after 12 hours. Seriously thinking of changing
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Kavish Jadon (@kavishjadon) reported@ACTFibernet genuinely impressive how you sell "reliable internet" and then just… don't provide internet. my internet has been cut off AGAIN. raised a ticket AGAIN. the "expected resolution time" keeps changing AGAIN. last time i had to beg 15 days straight to get reconnected.
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Ananth vedantam (@AnanthVedantam) reported@ACTFibernet @ACTFibernetHYD You can never learn/improve. This is extensively disappointing to receive such poor service experience from you. Without my knowledge the services are disconnected & I receive an email post the disconnection.Multiple SR,emails,calls & no update/action
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prasant sharma (@prashantvats_px) reported@ACTFibernet how much time do you need to resolve the complaint SR11080444474224 raised yesterday. You team is very slow as compare to other internet providers. Can you give me a timeline ?
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Suresh Maniraj (@agni_nakul) reported@ACTFibernet @ACT_Issues Internet connection disturbed for the past 2 days in Kottivakkam, Chennai (600 041). Ticket has been raised in app. Msg received the issue expected to resolve by 19.30. The issue has not resolved. Entire day has been struggle
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B N Venkatesh (@nvenkateshb) reported@ACTFibernet SR10180382714534 My internet is down since 5 days, despite multiple follow ups and escalations no help from anyone support or technical team, no one reached out till now. How are supposed to work from home without internet? Is this how your support system work?
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Rajenderreddy (@rajender4reddy) reported@ACTFibernet At the earliest is the same response I've been receiving since May 29. The outage started on May 28,Why are customers being given inaccurate updates?Please stop sending generic responses and provide a truthful status big liars you are
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🔴 Live now | Shiro魚座 King (@ShiroPiscesKing) reported@ACTFibernet I'm an existing customer using 50 Mbps speed and now it's over thinking of getting a 400mbps plan will I get a new router and 2 mesh routers with that plan or gonna use the same old router that's provided with 50 mbps?
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Jayanth K (@JayanthKarri111) reported@ACTFibernet Hi @ACTFibernet team, still the issue was not resolved 😕, idk what was happening. Due to this my work was affecting. Hope you can understand.