ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sriram Sridharan (@z1000i4) reported 5 minutes ago

  @ACTFibernet Funny that you're the third entity who has highlighted my issue to the "respective team". Is this some mythological team? Seeing how no one has even bothered to give me a call with an update about the situation or why it's taking so long, I am convinced that it doen't exist.

• 
  Bhujanga Rao (@bhujangarao0292) reported 9 minutes ago

  @ACTFibernet There is long etr. Worst services by act

• 
  Prafful (@prafful777) reported 11 minutes ago

  @ACTFibernet this was raised on 29-June-2026. Total 9 days. How many more days do you need to fix it. @ACTFibernet . Your customer support disconnects the call stating transferring to technical team. No response to emails sent. I don't think you have the power to fix it.

• 
  Cracked (@crackedotdev) reported 11 minutes ago

  @ACTFibernet No proper update, and no estimated time for resolution. For a service that people depend on for work, studies, and everyday life, keeping customers in the dark for half a day is simply not acceptable.

• 
  Sree Raja (@sreeaskanna) reported 11 minutes ago

  .@ACTFibernet Multiple tickets were marked “resolved,” but the issue keeps returning, disrupting office meetings and interviews. Recently, I was informed that the router installed is incompatible.

• 
  Ana anna na (@JoshuaThiek3) reported 15 minutes ago

  It has happened again. This internet issue has been occurring repeatedly and needs to be resolved permanently. It has been happening almost every month. Please investigate and fix the issue as soon as possible. Ticket Number: SR10281132438584 @ACTFibernet

• 
  Hanu Rao (@HanuRaoG) reported 17 minutes ago

  @ACTFibernet @ACTFibernet Issue is resolved. Thanks. But please maintain backup resource to fix the issues in time 🙏🏼

• 
  Saroooooo🧡🫰🏼 (@Missamma_019) reported 18 minutes ago

  Hi @ACTFibernet, I recharged for a 1-year plan, but due to a cable issue from your end, my Wi-Fi was unavailable for nearly 3 months. Since the issue was on your side, kindly extend my plan by 3 months or provide appropriate compensation. Please look into this.

• 
  Ashish Dhaniwala (@thenameashish) reported 20 minutes ago

  @ACTFibernet there is still no resolution provided to my raise request SR10180632693894. Rainy season has started and we want the box to be shifted soon. Could you please provide an update on this SR?

• 
  Varun Kumar (@varunkumar3000) reported 21 minutes ago

  No internet for 2 days & multiple tickets ignored. The promised resolution time has passed, which is completely unacceptable since my entire work is online. This is 4 times in last few months, If this isn't resolved in the next 2 hours, I’m switching to an alternative provider. DM me to get my ticket details. @ACTFibernetHYD @ACTFibernet