ACT outages and service status in Ernākulam, Kerala
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Full Outage Map
- ACT generated 0 outage signals in the last 24 hours around Ernākulam, including 0 direct reports.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Problems in the last 24 hours in Ernākulam, Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Community Discussion
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Avinash jha (@Er_Avinashjha) reportedHi @ACTFibernet this is regarding my request SR10280004314794. It’s been over 5 days with no internet since 29th April. Every day I’m told “24 hours,” but there’s no resolution. If you’re unable to fix it, please be transparent. Very disappointing service—not recommended.
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HAMZA EQUBAL (@EqubalHamza) reportedVery disappointed with @ACTFibernet service. Raised shifting req on 30 Apr, prom ETA was 2 May, but still no resltn or proper timeline. Poor cust supp and no accountability despite being a cust since 2022. Wouldn't recommend ACT to others if cust concerns are ignored like this
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Vikash Mohapatra (@vicky16101991) reported@ACTFibernet Can you please arrange a call back. Your chatbot sucks. Since last 2 days its says all your agents are busy.
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iAnamika (@iAnamika_vibes) reported@ACTFibernet fraud by team, Hey team, I bought ACT fibernet a week ago by paying 3k plus and paid 750 rs for an Amazon Firestick, but it's been 5 days and I haven't gotten it. When I call your team member, they don't pick up, and they didn't even register the request. Customer care says it was registered on May 6th, but I paid on May 3rd. If we don't pay for a single day, there's a disconnection, but it's been 5 days and I haven't gotten a resolution. I need compensation for the delayed days and the Firestick delivered today.
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Kranthireddy Madapa (@KranthiR0122) reported@ACTFibernet @ACTFibernetHYD I am writing to escalate my concerns regarding the poor service experience with your customer support team. Despite raising a complaint (SR10180045079924) for connectivity issues, the case is being closed without proper verification.
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R G Shubham (@RGShubham2712) reported@ACTFibernet I'm not going to stop here. This will be futher filed on Consumer portal against harrasment and improper and insufficient service
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M D S R (@Mudassi71375896) reported@ACTFibernet Dear @ACTFibernet , We Still didn't get solution, now internet, Your Staff is not responding. Now what to do? Kindly Guide.
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Suchit Mishra (@SuchitMish35454) reported@ACTFibernet ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! #Lucknow #ConsumerCourt #BadService.....
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Sarath PS (@sarath_ps_16) reported@ACTFibernet I am writing to inform you that my internet has been down for over a day, and the issue remains unresolved. Although the ticket estimated a resolution by 7:30 PM on May 6th, I still have no connection. Ticket - SR10380141565434 Looking for your support
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Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported@ACTFibernet How long it will take solve the problem