ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manish Kumar (@Jadeja_manish25) reported 7 minutes ago

  @ACTFibernet Your team demonstrated out of the box thinking to solve my problem-they deleted the ticket itself from the system !! Pleased by this innovative skill, I have raised another ticket - to discontinue the services for which I made full payment in advance. Keep the change! @TRAI fyi

• 
  Uday (@uday9885) reported 8 minutes ago

  @ACTFibernet What patients should I have your coustomer care is abusing total Hyderabad has same issue and hanging calls in mid of conversation is this the way you tackle issues

• 
  ThinkWithPrashant (@Pro_ShantTweets) reported 13 minutes ago

  @ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.

• 
  Manish Kumar (@Jadeja_manish25) reported 15 minutes ago

  I'm tired of the constant excuses from the ground team. What's more concerning is the unethical practice. Why was the expected resolution time removed from the system? This lack of transparency is unacceptable. @ACTFibernet

• 
  Vivek నాళ్ళ (@NallaVivek) reported 16 minutes ago

  SR closes again Every day new person calls and promises to call back after getting a resolution 2 months gone SRs silently gets closed without any resolution Made me pay extra for your fault @ACTFibernet

• 
  subash (@subash_siz) reported 17 minutes ago

  @ACTFibernet NO RESPONSE FROM UR SIDE NO TECHNICIAN CONTACTED FOR PAST 2 DAYS INTERNET NOT WORKING TICKET - SR10381063676004

• 
  Karthik (@KarthikeyanS01) reported 18 minutes ago

  @ACTFibernet from being used to one of the best to becoming one of the worst is commendable team ACT Fibernet. You are losing valuable customers. Thanks to the ignorance of your customer care team (one Mr. Dinesh is excellent in being rude and unprofessional). Keep it up 👏🏻

• 
  M S S Reddy (@shivareddy9467) reported 20 minutes ago

  @ACTFibernet Worst service experience from actfiber net till now my problem is not yet solved.

• 
  bibin cedric (@bibincedric) reported 21 minutes ago

  @ACTFibernet one of worst customer sevice. Raised tickets are took very lethargically.. if each takes one week to solve or respond its better to skip such networks.. fed with the customer care

• 
  Arpan Dixit (@ArpanDixit_47) reported 22 minutes ago

  @ACTFibernet I raised a connection relocation request with ACT Fibernet 4 days ago and my service hasn’t been installed at the new address in Sarjapur. I’ve called customer support more than 15 times with no resolution, and the ground team hasn’t acted on the request.