ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  GS Viswanathan (@gs_viswanathan) reported 2 minutes ago

  @ACTFibernet since last three days my internet down raised ticket simply extending ticket and three time called back office after long que waiting 15 to 20 minutes no proper answer I am using act more than 13 years now forcing me to move another service provider

• 
  Anand Kansal (@anandkansal88) reported 5 minutes ago

  Disappointed with the extremely poor service by @ACTFibernet . Paid for 3-month subscription and I've been waiting for more than 48 hours for my connection. No response from their side. Now they are saying it will take more time. Hope the core team is aware of the poor service.

• 
  Varun Kumar (@varunkumar3000) reported 5 minutes ago

  No internet for 2 days & multiple tickets ignored. The promised resolution time has passed, which is completely unacceptable since my entire work is online. This is 4 times in last few months, If this isn't resolved in the next 2 hours, I’m switching to an alternative provider. DM me to get my ticket details. @ACTFibernetHYD @ACTFibernet

• 
  Sanjay (@sanjayvd_) reported 6 minutes ago

  @ACTFibernet just received a message saying about a possible outage between 2am and 5am on 12 July, if that happens I swear I'm switching to another internet provider.

• 
  Probiotic (@sun1385) reported 7 minutes ago

  @ACTFibernet @jagograhakjago With competition like Jio and Airtel, how will you survive with such pathetic service? And then blame big businesses for lost customers.

• 
  The South Indian (@cBeyondObvious) reported 7 minutes ago

  @ACTFibernet I have messaged but no reply. @kapsology bhai, can you help please

• 
  Yashwanth Reddy (@YashwanthR28440) reported 12 minutes ago

  @ACTFibernet Any update ? No one has contacted me yet. It’s been 10 days I paid for the yearly plan. Any solution exists for these situations ?? Kindly support

• 
  Ankush Bansal (@ca_ankushbansal) reported 13 minutes ago

  @ACTFibernet 4 days without internet. Multiple complaints & follow-ups. Technician not responding. Customer care unable to help. SR11081089393054. Please resolve urgently or I’ll escalate to @NCH1915. #ACTFibernet

• 
  Kandula Rugender 🇮🇳 (@KandulaRugender) reported 16 minutes ago

  @ACT @ACTFibernet Looks like you already have an open request for this issue with service request number with the helpline number their message is 'SR10181095912544'. You can be assured that our team is working on it. From yesterday the samething I'm hearing but no further action taken care

• 
  @FactFighter_ (@MylifeMyrule851) reported 17 minutes ago

  @ACTFibernet strongly disappointed with this act fiber. Raised shifting request 30 days ago ticket hs closed without fixing the issue and trying to reach out multiple times but no technicians available. I really don't know how the network is handling by them. #donotrecommend