ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chamandeep Singh Kapoor (@NanakFarms) reported 2 minutes ago

  @ACTFibernet @ACTFibernet from last 48 hours my internet is not working I have given complaint also there is no call back till now

• 
  Satadru Deb (@1400MicroGrams) reported 5 minutes ago

  I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

• 
  Ramarko Sengupta (@ramarkosg) reported 10 minutes ago

  .@ACTFibernet it's impossible to get through anyone in customer care. There's been an outage since morning, a ticket was raised too but no visibility or communication on when the connection will be restored. Your local engineers aren't responding either.Ticket: SR11081361320654

• 
  tejeshtej (@Tejeshpolavara1) reported 11 minutes ago

  @ACTFibernet Is this the way you treat the customers...I want this issue solve as soon as possible...

• 
  Rushikesh Bhagat (@rushibhagat) reported 15 minutes ago

  Extremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet

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  𝔖𝔴𝔞𝔭𝔫𝔦𝔩 𝔖𝔥𝔲𝔨𝔩𝔞 स्वप्निल शुक्ला (@unique_swapnil) reported 26 minutes ago

  @ACTFibernet I paid ₹700 for relocating my ACT Fibernet connection, but the relocation is still pending. I've been waiting without any proper update, despite paying the relocation charges in advance. This level of service is unacceptable.

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  Uday 😛 (@Saibrahmam5) reported 27 minutes ago

  Dear @ACTFibernet, It's been 3 days without internet. I've called your customer support nearly 10 times, and every time I was promised the issue would be resolved "within the next 4 hours." Not a single technician has visited or even attempted to diagnose the problem.

• 
  Shahnur Siddique (@siddique725) reported 28 minutes ago

  @ACTFibernet I requested a new Wi-Fi/broadband connection two days ago, but it still hasn't been installed. This delay is very disappointing. What kind of service is this? Please install now or I will cancel it.

• 
  srikanth rompally (@srikanthro38805) reported 28 minutes ago

  Act fibre will not take any responsibility for customer connect or any problem occurred if best suggestion don't take action fibre poor service @ACTFibernet @ACTFibernetHYD @sangareddy

• 
  S S Chandran (@SSChandran82) reported 29 minutes ago

  @ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.