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ACT outages and service status in Ernākulam, Kerala

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Full Outage Map
  • ACT generated 0 outage signals in the last 24 hours around Ernākulam, including 0 direct reports.

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

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Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    Your internet has been down since 3 PM. I already contacted customer service multiple times but have not received any help. The ETA shows tomorrow 3–4 PM. For service down issue why are you taking 24HR ETA?? This is impacting my work. Please resolve this ASAP. @ACTFibernet

  • ManinderSb1
    Maninder SinghBhatia (@ManinderSb1) reported

    Your Service request SR10181547676634 is expected to be resolved by 12-Aug 00 @ACTFibernet @ACTFibernetHYD I told you guys i need a resolution at earliest , very bad service. Issue can be fixed within 10 minutes. I am a 15 yrs old cx. Time to switch to @JioCare Help

  • paalpayasam
    Mailsami (@paalpayasam) reported

    @JioCare This is really a joke. If you look at our service request history you would know, we used to raise multiple tickets for frequent disconnection on weekly basis. We have moved to @ACTFibernet. I urge you to disconnect immediately and refund the security deposit at the earliest.

  • sanjayrathore36
    Sanjay Singh (@sanjayrathore36) reported

    @ACTFibernet Worst services in Lucknow .

  • Aar_i
    Arijit Majumdar (@Aar_i) reported

    It takes 50hrs to find out what the issue is, and even longer to rectify. @ACTFibernet your customer retention must be pathetic. Internet is an essential service, clearly @ACTFibernet thinks it is a joke. @officejmscindia

  • PramodHalbhagal
    Pramod Halbhagal (@PramodHalbhagal) reported

    @ACTFibernet u have one of the worst IVR to connect ur customer care executive. No option to change the plan. Why we need to continue with ACT with such a pathetic service

  • DDhanveer
    Dhanveer Singh (@DDhanveer) reported

    @ACTFibernet Ypu did nothing. Had it been highlighted to the engineers, the issue would have been fixed by now as the problem is only at my place not at nearby area. My problem is you did not do anything on this ticket

  • Bharath__badass
    Bharath Kumar (@Bharath__badass) reported

    @ACTFibernet @ACTFibernetHYD Providing a customer with the wrong router and then when complaining for irregular net speed connectivity you guys suggest different plans as a marketing stint for us to waste money. What kinda scam are you guys running?

  • KarthicIyyappa
    Karthic Iyyappa (@KarthicIyyappa) reported

    @ACTFibernet It’s been more than 3weeks now and a week since I raised this issue on X. There is no resolution expect for the fact that the app now reflects the SR#. I appreciate your efforts on customer service. If not, I am happy to disconnect the service & move to another service provider

  • kumaranna
    Kumar Srinivasan (@kumaranna) reported

    @ACTFibernet Why no one is updating regarding the progress. How can the customer get confidence in your commitment