ACT Outage Report in Ernākulam, State of Kerala
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Ernākulam, State of Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (64%)
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Wi-fi (18%)
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Total Blackout (14%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Mayank Jha
(@Mayank__jha__56) reported
@ACTFibernet I don't understand what the issue is with you guys in Hyderabad. Your chatbot is slow AF, your engineer does not receive calls. I can't connect to internet since yesterday, you keep increasing the resolution ETA without any info. Like what am I even paying for ?
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Dr Selwyn Sundaram
(@SelwynSundaram) reported
@ACTFibernet Worst Broadband service provider in Chetpet Chennai! 3 - 4 times a month we have no Internet the whole day! So if you are WFH beware!!!
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captain_awesome
(@ShaikNaveed88) reported
@ACTFibernet internet down from 2 days, cannot contact the field engineer to know more. The customer support call never connects. Being a loyal customer from 8 years time to switch away from ACTFibernet and move to some other better internet service provider. Absolute failure ACT
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bibhuti
(@bibhuti_msg) reported
@ACTFibernet @ACTFibernet You only reply here with standard response. So, far you have never said when it will be resolved. So, after losing all my patience here is ticket for disconnection: SR10176744794984. At least act on this ticket.
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Abhishek Suraparaju
(@sabhiraju) reported
@ACTFibernet Your Service request SR10176733196894 is expected to be resolved by 21-Aug between 13:00 to 16:00. Team ACT Now the time is 5:33 pm and the ticket status is Work in progress. Could you provide us the real time ETA and why it’s taking longer time?
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ROHIT K
(@rohitkennady) reported
@ACTFibernet While customers are expected to pay bills on time (along with penalties if delayed), whenever the internet service is down it takes 2–3 days sometime a week for resolution, and no concession is offered.
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Mayank Jha
(@Mayank__jha__56) reported
This is just bad service. I am incurring losses here. Who is going to bear that ? Why are you guys so unresponsive ? @ACTFibernet
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Saikat Das
(@its_saikat_10) reported
@ACTFibernet Internet is down for last 48 hours. Work has come to a halt. Who is going to compensate for this? Ticket id is SR10176731009534 @tgspdcl There should be planned way of cutting wires. Normal people are suffering after paying such huge taxes without any fault of theirs
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Rakshit Sangwan
(@RakshitSangwan8) reported
@ShivaShanker764 @ACTFibernet They fraud with customer i was made payment 03 days back still connection not delivered and no one is responding.
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simonkalaiselvan
(@simontendulkar) reported
@ACTFibernet u guys trying to cheat me ? the lady who convinced me for mesh wifi router said its will be single unit worth rs 13000 but today ur service team given me the product TP link archer c5v6 version which is not even worth of 13k