ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  R G Shubham (@RGShubham2712) reported 26 seconds ago

  @ACTFibernet It’s high time you guys start focusing on service instead of sales. My internet has been frequently facing downtime and it's been more than 15 hours, no one has called me or resolved the issue.The calls(12 since morning) that I get is for plan renewal due this month.

• 
  Suchit Mishra (@SuchitMish35454) reported 47 seconds ago

  ACTFibernet's Lucknow team is a total failure! 😡 Internet goes down every 2 days. Ground staff is irresponsible, avoids calls, & refuses to provide senior contacts. I want an immediate refund & termination of my connection! @ACTFibernet #Lucknow #ConsumerCourt #BadService

• 
  Kunal Vijay Kapoor (@KunalVijay40479) reported 3 minutes ago

  I wonder how irresponsible a brand like ACT Fiber could turn in AI Era. Wake up @ACTFibernet @ACTFibernetHYD All official channels emails bounce back although they list them on their official website. I pay for 500 mbps connection each month but get only 100 mbps speed as the internal wire which supports only 100 mbps speed never got changed on my new connection. Now when I complaint about speed issues the whole internet

• 
  Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported 6 minutes ago

  @ACTFibernet Need urgent solution like this delay my connection will be disconnected please solve it today so i can make payment

• 
  santosh kumar das (@santoshdas1984) reported 11 minutes ago

  Pathetic customer service from @ACTFibernet #SR10180171768634 open for more than a day. No internet, office work being affected @ACTFibernet @ACT_Issues

• 
  Mirror (@dezendev) reported 12 minutes ago

  @ACTFibernet Please let me know if you can't do I have other providers, I have bought a static IP with you and I am troubled with the down time there Very bad service, please fix or let me know if I should cancel my connection

• 
  Ajay Pal Singh (@SinghAjayPal06) reported 13 minutes ago

  @ACTFibernet @ACTBangalore Day 4 with No Wifi, blamed on 2 hrs of rain from a week ago. Complaint (SR10280081837574) raised, constant follow ups, but same empty reassurances & still no fix. At this point, it’s not a delay, it’s just being ignored. Clear deficiency in service.

• 
  Nidhesh (@nidheshkr) reported 13 minutes ago

  @ACTFibernet My Internet connection is not working since 30-Apr-26. A ticket was raised and the resolution date keeps changing, every 24 hours, but no sign of resolution by the Technical Team. The Call Centre has no clue whatsoever

• 
  chandu arunarthi (@ArunarthiC34060) reported 14 minutes ago

  @ACTFibernet I have requested for shift connection 5days back and your ETA as per ticket is May 02. Till now no technician contacted me. Your customer care support is pathetic and always say we will address in 24hrs. You guys have very frustrated process.

• 
  Deepak 999 (@Deepak999410360) reported 17 minutes ago

  SR10780147576114 SR10780124997114 What a pathetic service you provide @ACTFibernet you need ages to resolve a issue ?