ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeetendra Kumar Sahu (@Jeetendasa) reported 6 minutes ago

  I think all are scammers even the @ACTFibernet guys are also scammers and fraudsters. They took money but from day 1 internet is not working. Hyderabad Patancheru people are pathetic.

• 
  360 Degree India (@ThrowawayAug25) reported 6 minutes ago

  Dear @ACTFibernet 24 hours to fix an internet outage in Bangalore, the so-called Silicon City, is embarrassing. Shouldn’t the SLA be 6 hours or 12 hours at the max. Honestly you should learn from BESCOM on resolution timelines.

• 
  sujith kumar reddy g (@sujithkumar_g) reported 6 minutes ago

  @ACTFibernet @ACTFibernet what kind of reliability you network is having, yesterday only I have escalated again internet is down again, a new ticket for your reference SR10380420284144, If you can not fix the problem, please close my connection and refund my money #actfiber #badservice

• 
  Bunny (@TFIBUNNY) reported 6 minutes ago

  @ACTFibernet 6 hours over @ACTFibernet @ACTFibernetHYD still u not resolved this issue

• 
  Rishab P Doshi (@RishabPDoshi1) reported 8 minutes ago

  I want to Say is there is some worst customer care company in India then that is @ACTFibernet ..They have been troubling like anything..Internet was not working for 2 days today when I called customer care and person who received call kept on saying same now issue is resolved..

• 
  Sukumar (@sukumards) reported 10 minutes ago

  @ACTFibernet I would again raise another issue, I booked new connection via mobile no. 9972204292, based on the ACT area incharge who told new line has need added to my apartment block, who promised me to do the connection by 15th May. I paid 6month advance on 13th May. Till now no response.

• 
  Jayanth K (@JayanthKarri111) reported 11 minutes ago

  @ACTFibernet No internet for 72+ hours! Fully paid account, yet losing service days. Customer care and the assigned technician are completely ignoring my calls. Fix this immediately! Account: 106782536494 Ticket: SR 1068039642664 #ACTFibernet #ConsumerComplaint @TRAI

• 
  Vivank 🇮🇳 (@vnnk_x) reported 12 minutes ago

  Exactly 63 HOURS of total service blackout! @ACTFibernet @ACTFibernetHyd raised ticket SR10180393093524 on 22 May 4:45 PM Account: 101709621046. Your tech ignored 100+ calls. Your system keeps auto-generating fake deadlines while breaking TRAI’s order

• 
  Ashish Dhaniwala (@thenameashish) reported 14 minutes ago

  @ACTFibernet @ACTFibernet I have been hearing the same response from the past 10 days from your X handle and customer care as well. I do not understand what is taking so long.Can you provide me an ETA?

• 
  Balasubramanian K (@bala_ksk) reported 17 minutes ago

  @ACTFibernet Third consecutive day of no internet. Customer service is giving false commitments on resolution time. My SR Number is SR10280317284284. Time to switch to a better provider? 😠 #ACTFibernet #ACTBroadband #PoorService