ACT Outage Report in Ernākulam, State of Kerala

ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

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Full Outage Map

Problems in the last 24 hours in Ernākulam, State of Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at ACT. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

1. 

   Internet (65%)

2. 

   Wi-fi (20%)

3. 

   Total Blackout (11%)

4. 

   E-mail (3%)

5. 

   TV (1%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• Siddhartha (@DisIsSid004) reported 5 minutes ago

  @ACTFibernet Please make sure the issues won't be repeated.

• Arvind Reddy (@Areddy207) reported 6 minutes ago

  @ACTFibernet Even your customer service call centre is wrost…you can’t even answer what is the problem in our area & more over you guys are hanging up the call 🤬😡

• Ahmed Shareef Md (@iamahmedshareef) reported 6 minutes ago

  @ACTFibernet I hold 2 accounts. At first I have decided to disconnect 1 account and called your call center informed about that. But later decided to not to disconnect the account and called to cancel the request and your rep told he has cancelled the deactivation request.

• Rahul Bansal (@RahulBansal89) reported 7 minutes ago

  @ACTFibernet Your customer service keeps closing the service request again and again. Looks like they are not even interested in installing the router and just wanted to sell a more expensive plan. Very disappointed.

• radha krishna (@Hard_One03) reported 10 minutes ago

  @ACTFibernet The service has been highly disappointing with frequent interruptions and tickets taking days to resolve. Despite paying quarterly, there’s no accountability or compensation for service downtime. If ACT can’t resolve issues promptly, refund the amount. #PoorService

• Jyoti Nitcherla (@jyoti_nitcherla) reported 10 minutes ago

  @ACTFibernet I raised a request on 30-Jun-2025 to upgrade my plan from Smart Max 799 Monthly plan to Smart Mesh 6 Months plan and I also made a payment on same day. But i do not see any progress in this regard. Also app doesn’t show the service request for tracking.

• Rahul Bansal (@RahulBansal89) reported 12 minutes ago

  @ACTFibernet I upgraded to Mesh network plan and your customer care executive told me that router will be installed within 48 hours. But even after 5 days it has not been installed. Please resolve this.

• radha krishna (@Hard_One03) reported 13 minutes ago

  @ACTFibernet @ACTFibernet What’s lacking is accountability and proper support. Please take full responsibility and deliver the quality service customers are promised and paying for.

• sanjay lahiri (@SanjayLahiri) reported 14 minutes ago

  @ACTFibernet My name is Sanjay For the past two days I have been facing an internet issue Your cust service is Pathetic and you don't have qualified Techsupport I am an old man paid High cost to ensure i have good service if my problem is not solved within 1hr return my money

• Arvind Reddy (@Areddy207) reported 14 minutes ago

  Wrost service provider @ACTFibernetHYD @ACTFibernet when you guys can’t solve an issue within 36hours….