ACT outages and service status in Ernākulam, Kerala

Problems in the last 24 hours in Ernākulam, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Ernākulam, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Binit Agarwal (@Binitagarwal7) reported 4 minutes ago

  Worst experience with @ACTFibernet. Got the connection on the 30th, promised installation by the 31st. Still no installation. Customer support just keeps stringing us along with empty "tomorrow" promises. The least you can do is provide an accurate timeline.

• 
  Ayush Songra (@ayush_songra) reported 8 minutes ago

  @ACTFibernet just a day after getting a new connection, it’s down and it has been 3 hours since. Zero accountability and boilerplate responses. Wouldn’t recommend anyone

• 
  Adv AK (@adv_007) reported 8 minutes ago

  @ACTFibernet You had called up 19 times since yesterday using number +91 40 49267888 but didn't speak a word. Why are you harassing a customer by using prank call. Worst network and worst response

• 
  Metatranze (@katentyran) reported 11 minutes ago

  @ACTFibernet I'm unable to change my plan. The portal keeps pushing me back to the home screen and asks me to log in again and again in a loop. Please check and fix!

• 
  Soumyarka Gupta (@ShomthingToSay) reported 12 minutes ago

  So, @ACTFibernet has a company policy where if you pay them for any plan and subsequently move to a location where they don’t have service before the plan ends, they’ll NOT REFUND ANY MONEY. Whatever excess, they’ll keep! @MIB_India and @GoI_MeitY please note. This is robbery.

• 
  Diwahar Pandian (@DIWAHARPANDIAN) reported 19 minutes ago

  @ACTFibernet @ACTFibernet Let's be clear: My account is active till Oct 2026. ACT is failing to provide service unless I modify a rented house. Since ACT cannot route the connection independently, I am not seeking "technical resolution"I want a full pro-rata refund for the remaining months

• 
  Arooran (@_arooran_) reported 21 minutes ago

  @ACTFibernet refund for my connection Having down time for 15 days a month And for a week no internet issue what a terrible service Fix it now or refund for me I tell all my friends to disconnect with ACT fibernet, I'm not gonna suggest anyone if you delay fix it now

• 
  Govardhana Chittepu (@GovardhanaCH) reported 22 minutes ago

  @ACTFibernet @ACTFibernetHYD what kind of service is this? Every month 2-3 days, I loose Internet connection because of your incapability, but you charge for all days including non functioning days. I have raised ticket SR10180535330154,still no one attended. Bad customer service

• 
  PrakyDOTin (@Prakydotin) reported 24 minutes ago

  @ACTFibernet Extremely disappointed with the service and support. I've been facing frequent internet disconnections for over 15 days and have raised multiple complaints. A technician finally visited yesterday evening, diagnosed that the issue is with the router 1/n

• 
  Mark John Thomas (@mjt7913_) reported 26 minutes ago

  Hi @ACTFibernet @ACTFibernetHYD We’re having an issue with Wi-Fi since morning and still there’s no resolution. We’ve raised a ticket regarding this. SR10180584813364 Please take an immediate action on this.