ACT outages and service status in Dhuburi, Assam

Problems in the last 24 hours in Dhuburi, Assam

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Dhuburi, Assam and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Manirajan S Kannan (@ManirajanKannan) reported 2 minutes ago

  @ACTFibernet Again you did it!! Even after many escalations from my end still you couldn't fix the issue. It's the 4th day now. I tried all the ways. There is no proper response. Nobody knows the issue and what is going on. I asked for a disconnection but you couldn't do that too

• 
  Nivas Ravichandran (@nivasravi) reported 2 minutes ago

  @ACTFibernet I had raised a request for a shift in connection. The resolving time was today by 1 PM. The service person is not responding. The service for ACT is so poor.

• 
  Viyaki (@viyaki_s) reported 3 minutes ago

  @ACTFibernet Why can't you guys solve a customer's issue instead of just closing the ticket? Such a disappointing experience. When are you guys actually going to address a customer's issue properly? And most importantly, when can I get my internet back?

• 
  Santosh Gupta (@Sanntosh33) reported 7 minutes ago

  @ACTFibernet Checking will not resolve my problem. I need to look for other alternatives which are available apart from you. I have been your customer for the last 10 yrs. Time has changed and if the service is not at par with others then u will lose your clients.

• 
  Ruchi (@_4Ruffle) reported 13 minutes ago

  @ACTFibernet Also, in 6+ hours nobody visited, this is an optical fibre cable issue you know already from ticket and backend diagnosis confirmed. This needs a technician visit and I will keep escalating.

• 
  Priyanka Mishra (@mishrap276) reported 13 minutes ago

  @ACTFibernet @ACTFibernet kindly assist ASAP, while giving the new connection the team will call 1000 times, while assisting during the process what happens to the same team? My new house has terrible network issues. Please arrange a call ASAP.

• 
  Prabu P (@ImprabuP) reported 14 minutes ago

  @ACTFibernet Worst onboarding experience in Chennai. It's been 3 days since I paid for a new connection, yet installation is still pending. My home already has ACT wiring, but your sales team and field engineers seem completely uncoordinated. Very disappointing for a new customer

• 
  Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported 18 minutes ago

  @ACTFibernet not needed i ordered a router myself. keep ur router with yourself. im only using ur isp because of your worth fr money plans and speeds. these kinda experiences make me want to leave ur isp and move to another isp. im staying anyways, thanks for ur wonderful service @ACTFibernet

• 
  Raspberry Duetz 🇦🇷🇪🇸 (@amuleyescream) reported 22 minutes ago

  Hello @ACTFibernet I requested for a router change from ur customer care which was advised by the service engineer who visited for my slow speed complaint. The customer care rep advised me to opt for a 6month plan so i could get a free new router. What is this?

• 
  bazooka (@NihalTheElf) reported 22 minutes ago

  @ACTFibernet Internet has been down since Thursday 11 PM. It came back for only a few hours before failing again. My ticket was closed without fixing the issue. I reopened it, but nobody is responding. It's been over 24 hours I expect the promised compensation and permanent fix.