ACT outages and service status in Kannur, Kerala

Problems in the last 24 hours in Kannur, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kannur, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  @FactFighter_ (@MylifeMyrule851) reported 6 minutes ago

  @ACTFibernet strongly disappointed with this act fiber. Raised shifting request 30 days ago ticket hs closed without fixing the issue and trying to reach out multiple times but no technicians available. I really don't know how the network is handling by them. #donotrecommend

• 
  Manish Kumar (@Jadeja_manish25) reported 10 minutes ago

  @ACTFibernet Your team demonstrated out of the box thinking to solve my problem-they deleted the ticket itself from the system !! Pleased by this innovative skill, I have raised another ticket - to discontinue the services for which I made full payment in advance. Keep the change! @TRAI fyi

• 
  ThinkWithPrashant (@Pro_ShantTweets) reported 10 minutes ago

  @ACTFibernet What’s the point of paying a premium for your service if, when it matters most, the support is nowhere to be found? It’s been over 2 hours since I raised a ticket, and I haven’t received any response or update. This level of customer support is extremely disappointing. Please resolve this issue urgently.

• 
  Khushi Chauhan (@khushikibaat) reported 11 minutes ago

  @ACTFibernet is the worst for real

• 
  SUVOBRATA MUKHERJEE (@suvobratam) reported 17 minutes ago

  @ACTFibernet @ActfiberC I kindly ask that you cancel the existing refund ticket and prioritize the installation at my location as soon as possible. All my details are already on file with your team. I look forward to your swift response and confirmation of the technician's visit.

• 
  Mahi (@jagdish_mahi) reported 20 minutes ago

  @ACTFibernet very poor service from your team. Yesterday, I applied for new connection. At the time of payment, your team committed that device will be installed on same day. Then later in evening, ACT person told me that device will be installed by today 1st half of day.

• 
  Bhujanga Rao (@bhujangarao0292) reported 21 minutes ago

  @ACTFibernet Service request for this issue is already raised with reference number SR10181086177694. Our team is looking into it and will get back to you shortly.

• 
  Madhav Vasanth (@tisismadhav) reported 21 minutes ago

  @ACTFibernet Please stop assigning my complaints to the same technician gokul and have a senior engineer inspect the issue. This experience has completely ruined my confidence in ACT’s customer service. ACT Account: 103748970135,

• 
  𝐵𝑎𝑙𝑒𝑛𝑑𝑢 𝑆ℎ𝑒𝑘ℎ𝑎𝑟 (@iBalenduS) reported 22 minutes ago

  Hello @ACTFibernet @ACTFibernetHYD ! No internet since morning, raised a ticket, it showed there are some issues on your side. Not a single technician followed up, no idea when it will get resolved. I called a technician, explained everything and he can't do anything. HELP!

• 
  Sriram Rajaram (@Sriram0508) reported 26 minutes ago

  @ACTFibernet can you please respond to my query? Mesh network installation pending for over a week.