ACT outages and service status in Kannur, Kerala

Problems in the last 24 hours in Kannur, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kannur, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Esesve Digumarthi (@esesve) reported 3 minutes ago

  @ACTFibernet truly frustrated, tired and lost hope Internet was not working Yesterday raised complaint Today they closed ticket I come home to see that it is still not working I am truly frustrated with your service A 200MBPS connection never gave that speed 🙏🙏🙏

• 
  Kiran Goli (@kirankumargoli) reported 4 minutes ago

  @ACTFibernet I had shared the requested details. However I would like to know why there is no facility to talk to a customer service representative?

• 
  ICICI BANK (@HRangachari) reported 4 minutes ago

  @ACTFibernet @ACTFibernetcares My ticket no SR10881409192254 has been completely ignored for over a week. No resolution no callback Worst service experience Account No 108015263321

• 
  Saran Kumar (@sarankumars) reported 5 minutes ago

  @ACTFibernet For the past one week it has been repetitive issues with my internet connection. Ref ticket no. SR10881447523214. If this persists iam switching over to different ISP. Rectify this permanently else iam not going to continue your connection.

• 
  Harsh N Patel (@HarshPatel5940) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working Issue pending for more than 1 week. Contacted support, 3 engineers, sales person, team leader & issue manager - no resolution. multiple tickets are being closed without an physical check or asking customer. engineers asking why are you re-opening ticket when internet is clearly not working. This is peak patience, please allow me to contact to an manager or someone who takes care of kellys,kilpauk chennai division... customer care folks just hang up the call, i have proof regarding this. please help or give my money back

• 
  விவசாயி (@Vairavan_V) reported 5 minutes ago

  @ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst

• 
  ismail baumran (@ismailbinomer) reported 5 minutes ago

  @ACTFibernet Why no one is ready to fix this in one go. After every couple of weeks I’m facing the connectivity issue and you guys take 4-7 days to get this fixed waste of time money. If you don’t have man power then don’t expand your bandwidth

• 
  iYappan kRishnan (@jeeves_k) reported 11 minutes ago

  I had Tata Fibernet and was expecting bit better service I have shifted to ACT @ACTFibernet Now they are proving my decision is wrong from the day one. False commitments, fake resolutions, disconnect the call if customer keep complaining more. I regret choosing ACT now

• 
  S S Chandran (@SSChandran82) reported 12 minutes ago

  @ACTFibernet I requested a callback this morning at 11:00 AM regarding frequent internet issues. Your support executive told, i will receive a call within two hours. It has now been 17:53pm, and I still have not received a call. Still internet issue not resolved.

• 
  {{ RP }} (@KossLeBoss) reported 14 minutes ago

  I’m escalating here because every other avenue I have tried has failed. Please understand the seriousness of this ticket, take ownership, and help get this resolved immediately. @ACTFibernet