ACT outages and service status in Kannur, Kerala

Problems in the last 24 hours in Kannur, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kannur, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhishek Gandhi (@Abhishekgandhis) reported 1 minute ago

  @ACTFibernet Your service has been extremely unreliable. Complaint SR10379879346170 has been reopened again — this is the 5th/6th disconnection in just 20 days. This is unacceptable. I need a permanent solution, not repeated temporary fixes. Please resolve this urgently.

• 
  Jupiter_Savior (@Jupiter_god_) reported 2 minutes ago

  If @ACTFibernet honestly reflects on the number of customer tickets raised across India, they would likely feel embarrassed themselves.

• 
  Eskimo (@_eskimo8) reported 3 minutes ago

  @JioCare I don't know what you are working on. Appointment gets rescheduled automatically everyday and the line to connect with engineer disconnects without ringing. Used @ACTFibernet for 12 years but never had this much issue

• 
  Paulomi (@amipaulomi) reported 4 minutes ago

  @ACTFibernet What's the point of even asking for your customer's preference for relocation date in relocation form when you are going to decide the relocation date by yourself, not understanding the customer's situation? Your feedback form is not working either.

• 
  Saurav Chakraborty (@Saurav23121990) reported 5 minutes ago

  @ACTFibernet @ACTFibernetHYD There has been no internet connectivity at my place from yesterday 5pm. I already logged a complaint and eta is 3pm today. It's not acceptable. It almost over 18 hours. No technician visit yet. Customer service telling to wait. SR10179758361064.

• 
  Bhaiya Ankit Ranjan (@RanjanBhaiya) reported 8 minutes ago

  @ACTFibernet Hello Act, Your team said they can't provide service in my area and took the routers back, But not willing to refund the extra amount that I have already paid, ticket # SR10279795323424 is opened with no update or resolution since ages.

• 
  dinkar Singh (@dinkarsinghh) reported 9 minutes ago

  @ACTFibernet Am a working professional and really needed that,l. So sad to see this service in hyderabad. Regarding feasibility it's so sad

• 
  Rudy 𐤊 (@Rudy14112222) reported 9 minutes ago

  @ACTFibernet so pathetic start with your service Sales and engineers promised that by Sunday the fibre will be ready and now it is getting delayed and I need to cancel and refund immediately

• 
  Shubham Jalewa (@shubh_81) reported 10 minutes ago

  @ACTFibernet it has been 20 days my issue is not resolved. My router has been picked up but the refund for security not initiated. I have contacted customer support multiple times

• 
  Suresh (@IMSuresh_Dreams) reported 14 minutes ago

  @PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT