ACT outages and service status in Kannur, Kerala

Problems in the last 24 hours in Kannur, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Kannur, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mohd Raza (@Mohdraza_) reported 7 minutes ago

  @ACTFibernet I have a very important meeting at 8:00 pm tonight my work depends on it, Is this how you resolve issues. I'll use your internet until the end of my plan and will switch to another operator and never ever return back to ACT Fiberner. Pathetic, disgrace, unethical

• 
  ajay kumar (@ajjukumarcse) reported 9 minutes ago

  @ACTFibernet 1/2 @ACTFibernet Ticket #SR10780641795744 was raised because my internet has been constantly dropping throughout the day, severely impacting my work. A technician assured me the issue would be fixed, but the experience has only become more frustrating.

• 
  Rahul (@rahulpoddar77) reported 9 minutes ago

  @ACTFibernet as usual a fiber cut issue and zero response from area engineers who keep on changing. Jio is more responsive and your engineers don’t pick phone. Ticket no SR11080674377534. Why is there never a reach out from the engineers or update. Just the systemic 8 hour window

• 
  RamaKrishna Vadlamudi, CFA (@vrk100) reported 10 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎

• 
  Vipul Goel (@VipulGoel12) reported 20 minutes ago

  @ACTFibernet Why is it taking so long? No technician has yet visited to my place. Can I get refund if I cancel my plan now? I'll use other service providers.

• 
  Manish Periwal (@mperiwal14) reported 21 minutes ago

  Asked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD

• 
  zeeshan ali (@123456789ali) reported 21 minutes ago

  @ACTFibernet @jagograhakjago @DoT_India No responce no customer service rude behaviour.

• 
  Rajah Ganesh G S (@gsrajah9410) reported 22 minutes ago

  @ACTFibernet I know about the ETR in the app. My question is why has the issue not been resolved for more than 12 hours. I am paying for entire month for a WORKING service. Please reduce my bill during next renewal for the time the ticket was raised until the time its resolved.

• 
  Sai kumar (@asaikk) reported 25 minutes ago

  Surprise, surprise. @ACTFibernet is dead AGAIN. I literally just complained about this exact issue, and the 15-day outage cycle strikes again. You are repeatedly destroying my essential workflows. Provide a permanent fix immediately or I am switching providers today.

• 
  RAKESH (@RAKESH7378) reported 26 minutes ago

  @ACTFibernet Very disappointed with your service. My internet has been down since yesterday. Complaint No. SR10180655972374 was supposed to be resolved by 10 June, 9 PM, but the ETA has now been extended to 11 June, 9 PM. Internet is essential for my office work. Pathetic service