ACT outages and service status in Agartala, Tripura

Problems in the last 24 hours in Agartala, Tripura

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Agartala, Tripura and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  suneel talluri (@TalluriSuneel) reported 7 minutes ago

  @ACTFibernet @ACTFibernetHYD , what happened since two there was no internet, no response from team worst internet, plz guys dnot take act fiber net in Hyderabad, worst service from them

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  sadakathullah khan (@hypnoindian) reported 7 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

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  Aujas.Bhandari (@Bhandari_Aujas) reported 9 minutes ago

  @ACTFibernet No internet from 3.30 pm yesterday, got a message that it will be resolved between 9am- 1 pm till now issue not resolved, disgusting customer support and service, you are forcing customers like us to port to some other service providers like @airtelindia, @HathwayBrdband etc

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  Fadil Khan (@KhanFadil786) reported 10 minutes ago

  @ACTFibernet dispute my current bill and request immediate disconnection of my service (User ID: 110788986781) ​I was sold this connection under a specific 3-month offer. The sales agent promised ( 3 months plan for ₹1500 price].

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  veerana gowda (@veeransg5) reported 13 minutes ago

  @ACTFibernet no resolution yet?

• 
  Rishi Marwah (@r_marwah1993) reported 14 minutes ago

  @ACTFibernet Hi, my internet has stopped working right when i was doing something critical. SR10180119284154 is raised but no one is responding on the customer care number to expedite the fix

• 
  OG (@ravi_bhat10) reported 21 minutes ago

  @ACTFibernet I have raised ticket SR10280127812754. My internet connection is not working since 1hr. Please look into this and resolve ASAP.

• 
  Varun Manchanda (@Varun_Devil28) reported 22 minutes ago

  Escalating to upper management of @ACTFibernet , poor customer service instead of replying they actually cancelled the request of new connection, please don’t go with @ACTFibernet Your ACT Fibernet Ticket no: SR10180085632531 has been registered.

• 
  Ajay Pal Singh (@SinghAjayPal06) reported 23 minutes ago

  @ACTFibernet @ACTBangalore Day 4 with No Wifi, blamed on 2 hrs of rain from a week ago. Complaint (SR10280081837574) raised, constant follow ups, but same empty reassurances & still no fix. At this point, it’s not a delay, it’s just being ignored. Clear deficiency in service.

• 
  Priyanka (@priyabala22) reported 28 minutes ago

  @ACTFibernet Can you please check with service team. This ticket is a work in progress from April 29th.