ACT outages and service status in Agartala, Tripura

Problems in the last 24 hours in Agartala, Tripura

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Agartala, Tripura and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Harsha J (@c236_j) reported 12 minutes ago

  @ACTFibernet The ticket SR10280003230854 has been raised yesterday and it has been more than 24 hours. No response from customer service except false promises that the issue will be fixed today. Fix this issue immediately.

• 
  K Nikhil Chowdary (@nikhilc08530435) reported 12 minutes ago

  @ACTFibernet I have chased you guys calling multiple times and then my issue got resolved . Not happy the way you guys are dealing with . Poor service

• 
  Nareshkumar Narayanwal (@nwalnaresh) reported 12 minutes ago

  While availing @ACTFibernet it was mentioned all rooms will have good connectivity, actually it is not as ur technician confirmed. Are you following ethical practice of payment vs service by you? Since when report submitted by your technician, what action taken? @DoT_India

• 
  MayaRao (@MayaRao) reported 14 minutes ago

  @ACTFibernet Ehom do I contact to cancel service?

• 
  Shubham (@Shubham75182222) reported 17 minutes ago

  @ACTFibernet please help me in resolution for this ticket #SR10279997225012. It has been more than 48 hrs. No one has come to install the router yet nor picking the call. Is it so much difficult to get an internet connection in Bangalore for last 3 days ?

• 
  sadakathullah khan (@hypnoindian) reported 18 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing here as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Abhinav Kumar Dubey (@abhinavkrdubey) reported 21 minutes ago

  @ACTFibernet @ACTFibernet SR10280009387674 what is the status? Please refund the amount for the days you failed to provide the service.

• 
  Harshal (@HRaverkar) reported 24 minutes ago

  @ACTFibernet Still waiting for refund… complaint logged with consumer forum …

• 
  Sunitha Nahar (@sunithanahar) reported 29 minutes ago

  Never ever from the time we have got WiFi at home have we face outage this long . It’s been like 24 hours and tickets raised are ignored . Is #Jio better than #ACTFibernet ?

• 
  Lakshay Jain (@jlakshay1996) reported 29 minutes ago

  Disappointing service from @ACTFibernet. Internet down since yesterday (SR10280004592444). 20-min wait times only to get fake "technician visit" updates. Now the team isn't even picking up my calls after ghosting the visit. Tired of chasing. Fix this @ACTFibernetHelp #ACTFibernet