ACT Outage in Mahadevapura, Bangalore Urban, State of Karnataka

No internet since last 10 hours, incompetent network #ACTfibernet

@ACTFibernet Your help line number just makes me feel like a fool. All your number does is just keeps the line in waiting for a good 5 to 10mins and then the line get disconnected automatically. So pls don't give or share numbers and mail ID which are of not much use.

@ACTFibernet FYI my internet connection is down again as expected. Ticket number for this time is SR1027864191042. Pls a humble request asking you fix your issues n provide a stable connection. This is not what I expect to go thru by paying close to 1000rs every month for such service.

@ACTFibernet my internet is very very slow I am calling to customer care no response .

@ACTFibernet internet was down since Friday evening. CS says fibre optic cable was cut, field team is working on it but no assurance given. It's just frustrating if you don't give a deadline to fix the issue. The CS is not good at handling. There is a lot of uncertainty.

@ACTFibernet Still awaiting for the connection to be restored. It’s been down since yesterday and your customer support is helpless. Sent DM too

@ACTFibernet pathetic service... Logged ticket 2 days back for poor connectivity but u guys are not even responding and just closing the ticket.

@ACTFibernet Internet has been down since morning, other than raising ticket in your app. Why is that your customer is not available through the day. The response from your team is also poor.

@ACTFibernet Still waiting for proper resolution.

@ACTFibernet Appreciate your quick response, We are running an e-commerce business and an internet down for three days means we have lost all our brand value in the market and our main focus is customer satisfaction but due to Ur inefficiency we have lost all the customer from past 3 days.

@ACTFibernet I have registered at least 10 complaints in the last week and a half and no conclusive action has been taken by your team. They try to remotely rectify issues but failed to provide a permanent remedy! Get your ACT right! Fibernet Request SR1027690241705.

@ACTFibernet I have had serious issues with internet since 2 days.although I have raised a complaint I seam to get no good reply. Now I have too much office work pending!would like to have the issue resolved within tonight else I’m switching to other provider

@ACTFibernet Great. Your SM response is slower than Slowest Ball of @imkuldeep18. Problem is resolved and I have understood to operate @ACTFibernet through the APP. None of your numbers work, get them off.

@ACTFibernet your customer care service sucks... irresponsible to the existing customers... been calling since last 30 mins and the response is they are busy and the call cuts immediately.. i have been trying to reach you since last 3 days and you are disgusting @TraiIndia

@ACTFibernet such a reckless service... raised a relocation request where there are ACT customers and the location is 500meters from the existing one. You call only asking for bill payment. you hardly care about customers..Better to migrate to @airtelindia or @HathwayBrdband

@sudhirkhanger @ACTFibernet Firstly they don't have help line, that's a bluff for all the customers of the act 😃

@raghdesh @ACTFibernet I have no internet from 1 month and they are happily sending bills and calling me up asking me to pay... they are pathetic and they close the ticket without a solution SR1026952933968 & SR1026952934058

@ACTFibernet The fact that it took you 4 days to respond to a negative comment on social media shows the seriousness you have to customer satisfaction. Really pathetic.

You guys are pathetic, my connection is down from last 12 days and you don’t have the audacity to get it resolved even after raising a ticket! #ticket-SR1027147916772 @ACTFibernet @ACTBangalore

@ACTFibernet its been 9 days with no internet. How long will this issue take to get resolved. If it continues for some more days i will disconnect the act services. With me are 3 other homes which will do it. Area : banshankari 5th stage, banglore - 560061

@ACTFibernet Your. Customer service support team is horrible, closes the complaint ticket simply without addressing or resolving the issue. Fibre cable cut but no response from your side for the past 48 hours Ac no 10518924 Tell no 9483511330 lt col an venkatesh

@pkhammu2005 @JioCare @ACTFibernet Don't go with JIO.... They are worst service provider ever. There network always disconnect or network slowness. Broadcast not for them where no proper support.

@ACTFibernet You dropped a message telling that it take 72 hours to fix from backend, then how can you disconnected my account..this totally unfair.

@ACTFibernet Connected to your new customer care number from 30 mins but no respresentive is picking the call. Your new customer care is horrible experience.

@ACTFibernet The internet has not been working for the last 3 days. And getting through to your call center took me 3 hours only to get an answer that it’s ok if I disconnect my ACT connection. Amazing customer service for the regular monthly payment I make. Thank you

Worst support from @ACTFibernet. Ur customer care doesn’t work. No one even answers even after being on hold for 20 minutes. Uve introduces some BOT system which is horrible. Pathetic service.

@ACTFibernet Terrible or Zero support... No action on complaints raised.. Highly irresponsible service provider.

Raised complaint for shifting request for internet connection 2 weeks back with user id :102141981417 but till now no tech team is reached me and same time we have to wait too long to reach the customer care .This is the worrest exp with the act fiberbet. @ACTFibernet

@ACTFibernet I applied for reconnection and they took 2 weeks to lay the cable and now have issues with payment. No proper response from the CC. After all this, thinking that disconnect is the better option.

Internet not working over a day, SR1027405877002 is expected to be resolved by 6/14/2019 05:00:00 PM @ACT but no solution yet. Not even a single call to follow up & helplines not working either @ACTFibernet

@ACTFibernet it is terrible experience contacting customer care. Facing connectivity problem for a week now

@ACTFibernet ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet @NetflixIndia ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet @NetflixIndia @Hungama_com @hooq_in ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet ACT was a best option in Hyderabad, currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@ACTFibernet ACT was a best option in Bangalore,currently the worst. No response either on call center and no response on call raised through App and waiting from 5 days. They are losing credibility each day.

@Ranadhe53793215 @ACTFibernet So true ..I have complained 4days back and no response #pathetic #worst #garbage @ACTFibernet @ACTFibernetHYD

@ramszz @ACTFibernet @consumercourtin What the hell. Speed test can be done by the user itself but that isn't the impending issue here. I hope @ACTFibernet adds up lost days to the package and extended the renewal date for the losses the user has to go through.

@ramszz @ACTFibernet @consumercourtin That's bad. They need to have an alternative solution for like an alternate broadband such situations. Like a backup line.

No RESPONSE!! such a pathetic and WORST customer service @ACTFibernet , seems I should switch to other service

WiFi not working from last 5 days. Raised a ticket & got no response from #ActFibernet. Unable to connect to customer support helplines as well. Completely dissatisfied with their service. @ACTFibernet

@ACTFibernet in a single month with in 6 days same thing happened NO WEATHER ISSUES NO RAINS. Results in no internet connectivity. DM u my location and my contact, @ACTFibernet I am using ur service since last 4 yrs if it continues.. I have to look for someone else ISP

@ACTFibernet pls b informed that #bangaloreans have better options for far better net facility. Nothing except billing is perfect from #actInternet . Your service is damn slow since one week. @jagograhakjago @JagoGrahakJagoo #ActNet #PoorSpeed #BangaloreInternet #ACTBangalore

Thousands of RR Nagar customers are without internet connection since 5th June 2019. Horrible customer service from @ACTFibernet ...waiting for @reliancejio to start their service!

@ACTFibernet No one is looking into it! NONE. I have been talking to every damn representative from @ACTFibernet @PhonePe_ @PhonePeSupport @TheOfficialSBI @ICICIBank_Care @ICICIBank for the past 5 days about the transaction. No one seems to know shit about anything. @RBI

Thousands of RR Nagar customers are without internet connection since 5th May 2019. Horrible customer service from @ACTFibernet ...waiting for Jio to start their service!

@ACTFibernet Pathetic service and response by ACT. Have raised fourth tickets since Thursday & have not found a resolution.Since then I have been trying to contact 3 technicians and 2 sales executives(5 days) and there has been no help. They are closing all the tickets w/o help.

@ACTFibernet @ACTFibernetHYD i wrote emails to Nodal officer hyderabad, appellate.authorityhyd & customer care. BUT NO RESPONSE.

@ACTFibernet No internet since sunday and not even a single update from Act team !! Planning to throw the box outside which is of no use !! SR1017864694682 is the request number and the expected resolution date is 25/06/2019 by 9 pm 😂😂

@ACTFibernet Being one of the biggest ISP in Bengaluru I guess there is no SLA that ACT maintain to respond to customers mails. June14 ,no response followed up on 19 w/o answer, called customer care and they said mail not received, sent again on 21, till date no response!

@ACTFibernet Super Service Reply after 3 days... 👌👌👌👌💐💐💐💐💐

@anoopdarshanr @ACTFibernet Same here at Hyderabad. Can't find login screen for some reason.

@ACTFibernetHYD @ACTFibernet please resolve issue sr1017773585672 at earliest else return my money for 6 month, worst service, for sure not gonna continue with you :(

@ACTFibernet 9686144589. If u guys don't fix the issue by tomorrow 1 PM as conveyed by your customer service executive, u better be sure that u are losing a customer forever. you service is worst. I hope a good company can hit broadband market and teach u a lesson.

@ACTFibernet can you pls update ur customer care support.. Call connects once in 3 days after waiting for 2 hrs.. No Internet from 3 days.. Not sure whom to escalate

@ACTFibernet From Sunday evening itself it stopped working , no one has responded to my complaints. Such a bad service.

@ACTFibernet is someone listening / working at ACT, there has been no response, even after raising complaints, 4 issues with more than 70 hours outage in last 2 weeks, closing ticket without resolution, unprofessional support over helpline