ACT Outage in Mahadevapura, Bangalore Urban, State of Karnataka

@ACTFibernet I dono why it is happening like dis,I have opted for act last week and paid the amount on last Wed, but stil they have not installed it,I am keep oncalling them and they were like, it will resolve in 24 hrs, but already one week over no update please help me......

Pathetic.. customer service team also not helpful. They don’t want to update status or fix the issues.. why can’t @ACTFibernet put in additional resources and fix if it’s a major outage... really poor customer service...5 days over and issue continues to be a problem...

@ACTFibernet Fifth day and issue still not resolved @ACTFibernet 😔

@ACTFibernet *******!! Shut your ******* Internet service!! Go and lick your own *****...Bloody Money Snatchers....

@ACTFibernet Forth day almost done.. and guess what NO one from ACT has even bothered to call or come attend the issue!!! @ACTFibernet shame.Customers can understand if there is a major issue fiber cut what ever but what they don’t is sloppiness and don’t care attitude! Escalations don’t help

@ACTFibernet this my 3rd tweet for u people. I have not received any kind of response from your end. No proper customer response it’s really shame .

@ACTFibernet 7th outage in a month... But bill will be taken for whole month. Each outage lasted more than 36 hours to restore properly... Raised request SR10232659406372 for the issue and afterwards trying to reach customer care number 9121212121 and still in queue for 2 hours

This shows service provided by consumer by @ACTFibernet. Disgusting and very irritated now

3rd day of outage. No one .. no one from @ACTFibernet has shown up. They try to close the ticket without resolution. They lie to customer that they will send the tech engineer.. at the end of the day #sadcustomer #unhappycustomer

@ACTFibernet Customer service has no clue as to what is happening... once they say fiber cut, the other time they say problem with the box .. now he says something else... interestingly actual engineer never tired up still ...

@ACTFibernet Ticket was closed but issue was not yet resolved ... Have reopened the ticket ... Please look into it

@ACTFibernet When is my service issue going to be resolved .... Service Request No SR10232561847362...BTW Thanks for ruining the weekend

@ACTFibernet really poor service and connectivity. Frequent disconnections and low coverage even after using the latest router. A mistake to go with ACT. #ISP #poor #wifi #internet #unhappy #timetoswitch

@ACTFibernet I am filled with days of outage now. 5 days and counting. #unprofessional #unethical company ever. #noshame

@luckygags @ACTFibernet Wow, I thought it's just me who is the victim. Internet is down since 72+ hours now. They have only one dialogue to reply everytime #dissappointingService

If I have to call your customer service one more time, I will absolutely lose it. @ACTFibernet I already regret buying your internet even before I’ve started using it. Please don’t make it worse. Help me soon OR I WILL CRY. (11/11)

Big thanks to @ACTFibernet’s customer service team for doing ABSOLUTELY NOTHING. Your not-so-concerned team that is supposed to call back is yet to reach out to me and your app has so many bugs that Timon and Pumba won’t have to search for food their entire life. (10/n)

I’ve seen bad service before (Indigo Airlines, Swiggy, Uber), but nothing in life ever prepared me for the absolute worst tier of service that is @ACTFibernet. Their customer service and responsiveness is an embarrassment to us, as a species. (8/n)

@yogeshwarv @Airtel_Presence @airtelindia @ACTFibernet That's really bad. Let me try my luck. If they're not good then will go for Jio or some other

@yogeshwarv @Airtel_Presence @airtelindia I was using @ACTFibernet so far and for last 40 days i had 4 internet issues and one day complete blackout. And yesterday I was having important call, and it got disconnected. Very frustrated. So switching to @airtelindia #Airtel #AcTfibernet

@VIKASH201 @airtelindia @Airtel_Presence @ACTFibernet @HathwayTV Not a good idea now. My @ACTFibernet connection is down for 48 hours now. No resolution yet, they just extend the resolution time in the SR. Check before you jump in.

Bangalore is Suffering. Help us #RepairBangalore @airtelindia @reliancejio @ACTFibernet @HathwayBrdband

@ACTFibernet why you do not resolve any issues. Most pathetic customer service. Customer care officers do not know what are they talking. For everything they confirm it will be done.

@ACTFibernet worst customer only big word no customer service not able to fix problems from last five day any time you will call they will ask for 24hr to fix the issue.

@Airtel_Presence Pls share your nearest ex. detail near Kadubeesanahalli, Bangalore. I want to shift my connection from @ACTFibernet to @Airtel_Presence. Asap. I want to stop @ACTFibernet service at the earliest.

@ACTFibernet "Your ACT Fibernet ticket no SR10232259913492 has been Reopened." I nternet is down from yesterday. It came up for a while but again eent down. Without taking any confirmation from consumer, ACT is closing the ticket.

@ACTFibernet One day gone. No one contacted. Net not restored. Is this how you treat your priority complaint. I want to switch to other provider. Tired of begging for the internet. take this seriously.i want my money back and take your router back. It's just a piece of shit. @ACTFibernet

@ACTFibernet pathetic customer service u people have in blore. I spoke to ur CS executive name Latha she was so rude to me. She was not ready to transfer my call to supervisor or manager. Ur customer service is has bad has ur wifi connection. Sorry to say this

@ACTFibernet This is in regards to the ticket number: SR 10232106024425. We dare you to fix it in the next 24 hrs as you have been repeatedly mentioning for the 3 days.

@ACTFibernet Also, I have sent all the details in mail long ago. There should be no confusion or ambiguity there. You have not bothered to respond to my mail as well as many other reminders. If your "customer service" is genuine/human then you will first respond to my mail with proper details

@ACTFibernet Issue has not resolved

Hey @ACTFibernet , do you have any proper reasoning to be given for this issue - NO template response. If you do not have anything to hide here about these bad practices, then come up with a proper reasoning for this. Else, I would be forced to bring this to the notice of TRAI

@ACTFibernet The next time I get a call from 08046503399 and they ask me to repeat my issue, there will a complaint to your senior management and legal action as well. You have been warned. This is harrassment.

@ACTFibernet I'll give you a days time to resolve my issue and then my cable goes and so do all the cables you have running over my property. Let's see if you guys can wait 24-48 hours to enter my house and restore connections again.

@ACTFibernet You are not serious about solving even the basic problems. You are not even serious about understanding the issue in its first place. How can you close any ticket without first checking with the customer. This is completely skewed and one-sided. This is intentional from you.

The sense of urgency that @ACTFibernet is showing in closing the tickets without even understanding the issue (forget about resolving it) is amazing and at the same time disgusting. Just 2 years ago, I was telling that ACT has very good customer service. Surprising. @ACT_Issues

I am facing extremely frequent disconnections of my @ACTFibernet broadband service since last 3 weeks. Instead of promptly addressing the issue, they are forcing me to create a ticket after ticket without any resolution. ACT's customer service has become so pathetic! @ACT_Issues

@ACTFibernet Hey @ACTFibernet help me out from this situation

@ACTFibernet Everyweek for one or two days the #ACTfibernet is down. Thinking of changing the supplier. Open for suggestions.

@ACTFibernet very frequent disruption of internet, last week three times technician visited, customer care do not respond as they are always busy. Kindly improve your services. BhuvaneshwariNagara, Hebbala, Bengaluru. Ph. 9902271030

@ACTFibernet I'm not interested in reconnection so kindly unsubscribe my num n stop calling me I get lot of frequent calls from your agency it's annoying me...I tried reaching your customer support but there is no option to speak to them...I request you to take action immediately

@ACTFibernet I'm getting frequent calls from your agency it's disturbing me alot and there is no option to unsubscribe I called your customer service number n tried to reach you pls stop calling to this num

@ACTFibernet no internet from 2days. Raised complaint but no resolution.

@ACTFibernet What for you keep suspending your service these days without any prior intimation. Even today it is not working. Reach me at 9916144470

@ACTFibernet your guy tells BANGLORE's everyday rainfall as an environmental hazard hence he can't come to provide the service. So will you be unavailable 6 months if am in Banglore #Banglore #badcustomerservice #ACTFibernetsucks #Airtel please save me

@ACTFibernet My connection is not working since 5 pm today. There has been no communication from your end so as to why the the service has been stopped. Reach me at 9916144470

@ACTFibernet cheats!! Almost 15 to 20 days following up for a mail to customer care but looks like you people cleverly ignore, since mail asks about the promises you maid and points out wrong billing.

@ACTFibernet your charge your customers for the full month and give service for only a few days. This month alone I have raised complaints nearly every alternate day. Get your ACT straight! it’s become a bloody nuisance.

@ACTFibernet Yes I got the call and I talked, but the issue is still not fully resolved.. 1. Package is showing as 75mbps but actually I am getting 50 mbps 2. Initially my bill used to come as 1031 rupees and now it is coming 1131 rupees, And during this two months, GST rate has not changed!!

@ACTFibernet Dear Act why I'm unable to update the new location in your application for shift in connection I want to shift my connection Your customer service is bizarre dont even connects to customer care with the waiting list of more than 30 fed up waiting on the call for hr

@ACTFibernet Please check the ticket logs that I submitted every month. Poor service ever I experienced. I am paying for 1 month service but I ended up using it jus for 25 days approx.

@ACTFibernet Again... It's been 3 days that I have opened a ticket to resolve connectivity issue and no proper response from your executives. I got a call from this technician +91 95136 70315 and promised me that he will fix it but still not. Every month I face this connectivity issue.

@ACTFibernet @shrikanthmsk Disconnect your @ACTFibernet & opt for any other broadband service provider. @ACTFibernet is a third grade company in consumer satisfaction no one has any sense of responsibility in this company. They only bla bla without serious action.

@ACTFibernet @marcianrodrigue Sir, my suggestion don't even think of taking up @ACTFibernet services, either stick to @airtelindia or opt for any other broadband provider, but please don't opt this pathetic UNPROFESSIONAL third grade consumer service company. You can even wait for #RelianceJio for a while

@ACTFibernet People please don't waste you money on this UNPROFESSIONAL service & third grade company. They are the next IMA JEWELS kind of company. I wasted my time & money for months & I have not got my connection or refund. The most pathetic customer service. Please don't waste ur money

@ACTFibernet there is no internet since yesterday. We have been trying to contact the customer care since then. We somehow reached it today. It's still not fixed. #breakup

It's been a very bad experience since a week with internet connection.Ticket being closed without resolving n promised to resolve within next 24hours everyday. Very unprofessional behavior within a month. Never expected. FYI Ticket no: SR10232500890482 @ACTFibernet

@ACTFibernet I have Paid for the entire year. And this is the service provided by ACT. ACT is getting worst and worst day after other. In office manager does the have face to show to the customers.i have visited the hyderabad mehdiptnam office more than 10times.

@ACTFibernet Your ad says rs 787* . Just want the full meaning/ Policy of the * from the ad which is at my gate.. If the plan is available for the people at my area, why not given to me when I am already a customer for more then a year. May b TROI can explain.

@ACTFibernet - More than 10 min your executive kept me on call but still failed to record a simple request and finally cut call. Worst experience.