Candy Crush status: app issues and outage reports

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Candy Crush Saga is a free-to-play mobile match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation on their browser game Candy Crush.

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 10, 5:10 PM GMT+5:30	0	0
Apr 10, 5:30 PM GMT+5:30	0	0
Apr 10, 5:50 PM GMT+5:30	0	0
Apr 10, 6:10 PM GMT+5:30	0	0
Apr 10, 6:30 PM GMT+5:30	0	0
Apr 10, 6:50 PM GMT+5:30	0	0
Apr 10, 7:10 PM GMT+5:30	0	0
Apr 10, 7:30 PM GMT+5:30	0	0
Apr 10, 7:50 PM GMT+5:30	0	0
Apr 10, 8:10 PM GMT+5:30	0	0
Apr 10, 8:30 PM GMT+5:30	0	0
Apr 10, 8:50 PM GMT+5:30	0	0
Apr 10, 9:10 PM GMT+5:30	0	0
Apr 10, 9:30 PM GMT+5:30	0	0
Apr 10, 9:50 PM GMT+5:30	0	0
Apr 10, 10:10 PM GMT+5:30	0	0
Apr 10, 10:30 PM GMT+5:30	0	0
Apr 10, 10:50 PM GMT+5:30	0	0
Apr 10, 11:10 PM GMT+5:30	0	0
Apr 10, 11:30 PM GMT+5:30	0	0
Apr 10, 11:50 PM GMT+5:30	0	0
Apr 11, 12:10 AM GMT+5:30	0	0
Apr 11, 12:30 AM GMT+5:30	0	0
Apr 11, 12:50 AM GMT+5:30	0	0
Apr 11, 1:10 AM GMT+5:30	0	0
Apr 11, 1:30 AM GMT+5:30	0	0
Apr 11, 1:50 AM GMT+5:30	0	0
Apr 11, 2:10 AM GMT+5:30	0	0
Apr 11, 2:30 AM GMT+5:30	0	0
Apr 11, 2:50 AM GMT+5:30	0	0
Apr 11, 3:10 AM GMT+5:30	0	0
Apr 11, 3:30 AM GMT+5:30	0	0
Apr 11, 3:50 AM GMT+5:30	0	0
Apr 11, 4:10 AM GMT+5:30	0	0
Apr 11, 4:30 AM GMT+5:30	0	0
Apr 11, 4:50 AM GMT+5:30	0	0
Apr 11, 5:10 AM GMT+5:30	0	0
Apr 11, 5:30 AM GMT+5:30	0	0
Apr 11, 5:50 AM GMT+5:30	0	0
Apr 11, 6:10 AM GMT+5:30	0	0
Apr 11, 6:30 AM GMT+5:30	0	0
Apr 11, 6:50 AM GMT+5:30	0	0
Apr 11, 7:10 AM GMT+5:30	0	0
Apr 11, 7:30 AM GMT+5:30	0	0
Apr 11, 7:50 AM GMT+5:30	0	0
Apr 11, 8:10 AM GMT+5:30	0	0
Apr 11, 8:30 AM GMT+5:30	0	0
Apr 11, 8:50 AM GMT+5:30	0	0
Apr 11, 9:10 AM GMT+5:30	0	0
Apr 11, 9:30 AM GMT+5:30	0	0
Apr 11, 9:50 AM GMT+5:30	0	0
Apr 11, 10:10 AM GMT+5:30	0	0
Apr 11, 10:30 AM GMT+5:30	0	0
Apr 11, 10:50 AM GMT+5:30	0	0
Apr 11, 11:10 AM GMT+5:30	0	0
Apr 11, 11:30 AM GMT+5:30	0	0
Apr 11, 11:50 AM GMT+5:30	0	0
Apr 11, 12:10 PM GMT+5:30	0	0
Apr 11, 12:30 PM GMT+5:30	0	0
Apr 11, 12:50 PM GMT+5:30	0	0
Apr 11, 1:10 PM GMT+5:30	0	0
Apr 11, 1:30 PM GMT+5:30	0	0
Apr 11, 1:50 PM GMT+5:30	0	0
Apr 11, 2:10 PM GMT+5:30	0	0
Apr 11, 2:30 PM GMT+5:30	0	0
Apr 11, 2:50 PM GMT+5:30	0	0
Apr 11, 3:10 PM GMT+5:30	0	0
Apr 11, 3:30 PM GMT+5:30	0	0
Apr 11, 3:50 PM GMT+5:30	0	0
Apr 11, 4:10 PM GMT+5:30	0	0
Apr 11, 4:30 PM GMT+5:30	0	0
Apr 11, 4:50 PM GMT+5:30	0	0
Apr 11, 5:10 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Candy Crush. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

Glitches (40%)
Microtransactions (23%)
App Crashing (20%)
Online Features (14%)
Sign in (3%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Creil	Glitches	3 days ago
Waterford	Glitches	6 days ago
La Paz	Glitches	8 days ago
Kansas City	App Crashing	11 days ago
Laguna Niguel	Glitches	13 days ago
Barcelona	Microtransactions	13 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

よろしkuu ♡ (@mellowspace_) reported 31 seconds ago
TRAFFIC???? NO PROBLEM. IMMA PULL OUT MY CANDY CRUSH GAMES AND WORD SEARCH TO SURVIVE
MargaretG (@alpinesnow55_g) reported 5 minutes ago
@itz_swoops Yup, all this time it was no problem for Candy Crush to be full screen either way. Now, suddenly, they had to change?
Mo_ (@tomideeeee) reported 6 minutes ago
@CandyCrushSaga my candy crush app has been freezing repeatedly during gameplay for over six months. This causes me to lose progress, lives, and boosters. The app is fully updated, but the issue still continues. This happens regularly and has made the game very frustrating to use
Erin (@Erinsheis) reported 6 minutes ago
@heymrsbond I've experienced this too, I can't get into books!! But, I think the problem is too much social media. After a long day of working with students, I just want to come home and scroll through my phone and play Candy Crush...for hours! I seem to need that constant stimulation.
Viral Vinnie (@viralvinnie) reported 11 minutes ago
@thatoldgamerguy Unde4stand I'm in the minority but for me "losing" Spyro, Crash, Tony Hawk, Overwatch, Diablo, Candy Crush, waaay more impactful than one single IP even it COD I'm ok with acquisitions but not this arms race to gobble up everyone from last few years, need some form of 3rd party
𝖆𝖗𝖎𝖆𝖓𝖓𝖆 (@ariannafaudoaaa) reported 12 minutes ago
Downloaded this game on Aris phone earlier today & I haven't put her phone down since. It's like candy crush in a way but you fix a little disney town with the rewards
That Gamer Mom! (@ThatGamerMom1) reported 13 minutes ago
@moreelen I think the problem is the disparate objectives of the players themselves when it comes to what they play. In my experience, the Venn diagram of people who have sunk 100s of hours into an AAA game and people who have played hundreds of hours of Candy Crush is two circles. There
jusjules2 (@Jusjules2) reported 15 minutes ago
@King_Games I’m really upset that I can no longer play candy crush in landscape mode on my iPad! Why did you do it & when will you fix it or I’m going to delete the game! The levels have gotten stupid anyway, too many ultra hard levels that take weeks to get through! It’s not fun anymore!
zy (@titinfariskha) reported 16 minutes ago
@tanyarlfes Crash Crush Crash Crush, Candy Crush
Help me, AERYNNNNNN!! (@opheIiageorge) reported 19 minutes ago
CANDY CRUSH SODA SAGA STARTED VIBRATING AGAIN...I totally quit playing it when I got this phone bc the vibrations in the game went away and that was what made it satisfying. Kept trying to find a way to turn them on. Now they're SUDDENLY working again? Ok then!
Trisha Astin (@AstinTrisha) reported 22 minutes ago
@strangerous10 Playing candy crush.?? Put your phones away, you are supposed to be working for Australia.
Garlic Boi  (@XiJin300ping) reported 24 minutes ago
@CandyCrushSaga @King_Games Stop forcing your bullshit Royale game mode onto me every 2 levels. I do NOT want to play it. Most of the time, I can't even avoid playing it because pressing ok on a window above it still starts it. FIX!
nicole (@romcnhoIidays) reported 25 minutes ago
@M4TERDEI so real hes the reason why candy crush developers hasnt stopped working since 2012
Rhonda Santis (@lib_crusher) reported 28 minutes ago
Crime is a big issue on voters minds. They head to the polls to decide on which platform they like best: 1. More cops to lecture crime victims 2. More cops to ensure each officer gets 1 hour of on-duty candy crush per shift 3. More cops to develop a new pro-cop candy crush
Karel Groll (@GrollKarel88564) reported 36 minutes ago
@CandyCrushSaga I've been playing for 10+ years. Support in-app is broken and I've been waiting for a reply since Saturday regarding my User ID 11838041686 error. Please help!
Ted "Theodore" Kaczynski (@ilovepets420) reported 37 minutes ago
@vogon @Father_Wendigo the replies are all talking about this is clearly user error, the owner should have set up "pin to drive". ******* app car. candy crush bullshit automobile.
Paul Cyclops 🇭🇰 (@Paul_Cyclops) reported 38 minutes ago
@JustLawtom Misleading 🚨 (Sorry, Context Alert 🚨) Factcheckers confirm that Sir Keir was in fact immersed in progressing from Level One on Candy Crush Challenge & not 'working' at the time this photograph was taken. Did you find this helpful?
Dena 🏃🏻‍♀️🍷🌊 (@RunnerWineBeach) reported 41 minutes ago
And people wonder why I have trust issues??? I see you Candy Crush...I take your advice in the game, and do I win? NO! This is one reason I have trust issues...
🌸✨pat-patricia-trish🌿🍄 (@patriciagarrod2) reported 42 minutes ago from City Centre, Manitoba
What's up with @CandyCrushSaga ?!?! It can't retrieve my progress!?!? I was over 7000 levels in!!! Please fix this! #Fixit #candycrush
Suyash Upadhyaya (@SuyashU) reported 47 minutes ago
At the airport. Man with a hook-like device around ear, phone attached, speaking in a slow business drawl. One hand, playing candy crush. Other hand, scrolling through the news on a tablet. My dude is ready to beat AI.
William Torpey (@AirshipGuy) reported 48 minutes ago
@YinzGotOwned @OrdinaryGamers ...however once you get everything set up, I find the experience much better. You don't have the problem where the computer gets slower over time, no, automatic updates, no random bloatware, no candy crush being installed without you doing it yourself. No virus issues, addware.
Gawd (@PrantikJha2) reported 48 minutes ago
@zamdoteth @Helloimmorgan I'd say the problem is that u need to own a sewer pass to play so it's not really free. but mid is just a perspective imo. candy crush is mid too, but it pulled numbers. yuga got enough attention for this game, seeing as it's not even free and super trash. proof of concept imo
🐱Remy🇦🇷 (@Remy_47) reported 52 minutes ago
@Mr_Bluepoint financial problems? Activision already said that they wanted to expand their horizons, that's why they looked for Meta, EA, etc. to buy it, nobody was encouraged to buy it except Microsoft, ABK was thinking of pure call of duty and Candy Crush saw that Ivan was on his way to SE
Amanda D a r k o Artistry (@AmandaD_arko) reported 52 minutes ago
It’s messed up Crash on the Run didn’t even last 2 years under King’s watch. Ohh but you can bet they put all their work into that dumb Candy Crush game. 🙄
han (@heyherearewords) reported 53 minutes ago
only spent $40 on candy crush today!! 🙌🏻 budgeting is really working
👑Chukwuemeka (@Olafthegodd) reported 56 minutes ago
I really wanna play some of the games IG and Facebook be advertising, problem is they don’t exist. Just another spin-off of candy crush.
Scott Benzie (@SwBenzie) reported 57 minutes ago
@Pagmenzies @MelissaMbarki The hilarious thing about the tiktok boogeyman is these are the same people that have no problem clicking "give app access to your photos and storage" for a round of Candy Crush.
a 💕 (@THCyalater) reported 57 minutes ago
work is so slow that I'm back in my candy crush era
Queen elizabiff👩‍💻🧌 (@dooglebert) reported 58 minutes ago
@quaikeu i fink mine is more serious. if i can’t get pass this candy crush level i’ll make it everyone’s problem
Splavid Ganderbar (@SplavidG) reported 59 minutes ago
@tcTekk_ @RavenSoftware @InfinityWard People that still play this game at this point are nothing but CoD shills. It’s like candy crush with guns with how predatory they are with selling blueprints for broken guns and just rotating broken metas every couple months.