Candy Crush status: app issues and outage reports

Problems detected

Users are reporting problems related to: glitches, microtransactions and online features.

Candy Crush Saga is a free-to-play mobile match-three puzzle video game released by King on April 12, 2012, for Facebook; other versions for iOS, Android, Windows Phone, and Windows 10 followed. It is a variation on their browser game Candy Crush.

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 20, 2:10 PM GMT+5:30	0	0
Apr 20, 2:30 PM GMT+5:30	0	0
Apr 20, 2:50 PM GMT+5:30	0	0
Apr 20, 3:10 PM GMT+5:30	0	0
Apr 20, 3:30 PM GMT+5:30	0	0
Apr 20, 3:50 PM GMT+5:30	0	0
Apr 20, 4:10 PM GMT+5:30	0	0
Apr 20, 4:30 PM GMT+5:30	0	0
Apr 20, 4:50 PM GMT+5:30	0	0
Apr 20, 5:10 PM GMT+5:30	0	0
Apr 20, 5:30 PM GMT+5:30	0	0
Apr 20, 5:50 PM GMT+5:30	0	0
Apr 20, 6:10 PM GMT+5:30	0	0
Apr 20, 6:30 PM GMT+5:30	0	0
Apr 20, 6:50 PM GMT+5:30	0	0
Apr 20, 7:10 PM GMT+5:30	0	0
Apr 20, 7:30 PM GMT+5:30	0	0
Apr 20, 7:50 PM GMT+5:30	0	0
Apr 20, 8:10 PM GMT+5:30	0	0
Apr 20, 8:30 PM GMT+5:30	0	0
Apr 20, 8:50 PM GMT+5:30	0	0
Apr 20, 9:10 PM GMT+5:30	0	0
Apr 20, 9:30 PM GMT+5:30	0	0
Apr 20, 9:50 PM GMT+5:30	0	0
Apr 20, 10:10 PM GMT+5:30	0	0
Apr 20, 10:30 PM GMT+5:30	0	0
Apr 20, 10:50 PM GMT+5:30	0	0
Apr 20, 11:10 PM GMT+5:30	0	0
Apr 20, 11:30 PM GMT+5:30	0	0
Apr 20, 11:50 PM GMT+5:30	0	0
Apr 21, 12:10 AM GMT+5:30	0	0
Apr 21, 12:30 AM GMT+5:30	0	0
Apr 21, 12:50 AM GMT+5:30	0	0
Apr 21, 1:10 AM GMT+5:30	0	0
Apr 21, 1:30 AM GMT+5:30	0	0
Apr 21, 1:50 AM GMT+5:30	0	0
Apr 21, 2:10 AM GMT+5:30	0	0
Apr 21, 2:30 AM GMT+5:30	0	0
Apr 21, 2:50 AM GMT+5:30	0	0
Apr 21, 3:10 AM GMT+5:30	0	0
Apr 21, 3:30 AM GMT+5:30	0	0
Apr 21, 3:50 AM GMT+5:30	0	0
Apr 21, 4:10 AM GMT+5:30	0	0
Apr 21, 4:30 AM GMT+5:30	0	0
Apr 21, 4:50 AM GMT+5:30	0	0
Apr 21, 5:10 AM GMT+5:30	0	0
Apr 21, 5:30 AM GMT+5:30	0	0
Apr 21, 5:50 AM GMT+5:30	0	0
Apr 21, 6:10 AM GMT+5:30	0	0
Apr 21, 6:30 AM GMT+5:30	0	0
Apr 21, 6:50 AM GMT+5:30	0	0
Apr 21, 7:10 AM GMT+5:30	0	0
Apr 21, 7:30 AM GMT+5:30	0	0
Apr 21, 7:50 AM GMT+5:30	0	0
Apr 21, 8:10 AM GMT+5:30	0	0
Apr 21, 8:30 AM GMT+5:30	0	0
Apr 21, 8:50 AM GMT+5:30	0	0
Apr 21, 9:10 AM GMT+5:30	0	0
Apr 21, 9:30 AM GMT+5:30	0	0
Apr 21, 9:50 AM GMT+5:30	0	0
Apr 21, 10:10 AM GMT+5:30	0	0
Apr 21, 10:30 AM GMT+5:30	0	0
Apr 21, 10:50 AM GMT+5:30	0	0
Apr 21, 11:10 AM GMT+5:30	0	0
Apr 21, 11:30 AM GMT+5:30	0	0
Apr 21, 11:50 AM GMT+5:30	0	0
Apr 21, 12:10 PM GMT+5:30	0	0
Apr 21, 12:30 PM GMT+5:30	0	0
Apr 21, 12:50 PM GMT+5:30	0	0
Apr 21, 1:10 PM GMT+5:30	0	0
Apr 21, 1:30 PM GMT+5:30	0	0
Apr 21, 1:50 PM GMT+5:30	0	0
Apr 21, 2:10 PM GMT+5:30	0	0

April 21: Problems at Candy Crush

Candy Crush is having issues since 01:50 PM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

Glitches (33%)
Microtransactions (26%)
Online Features (23%)
App Crashing (18%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Bois-Colombes	Microtransactions	15 hours ago
Isola Maggiore	Online Features	2 days ago
Overland Park	App Crashing	4 days ago
Barcelona	Microtransactions	6 days ago
Castellbisbal	Online Features	7 days ago
Valencia	Online Features	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

Bee (@BeeGooner_) reported 5 seconds ago
I had two moves left and was going to use the hammer. This effin candy crush decided to crash fffffssss. It was HARD LEVEL.
Rob (Burner lol) (@lostheel) reported 2 minutes ago
@TheNearlyDeads @heneidocof @Colteastwood Yes it's definitely a monopoly. They won't just have CoD. They get Crash, Spyro, Diablo, Warcraft, Starcraft, WoW, Candy Crush plus the Activision, Blizzard and King Catalogue of games. They aren't just paying $69Billion for one game. That would be nuts.
Kimmy 🇱🇨 (@KimmyOHSOSmug) reported 4 minutes ago
Listen the fishes used to go after necessary targets now they just pop any random candy, pls fix it @CandyCrushSaga
Farrukh BaBa (@faru9885) reported 6 minutes ago
@WBGamesSupport The game continously crashing.. And it is getting very difficult to continue the game.. This is happening at my Home wi-fi, office wi-fi and also on the data services.. I also have other games but all of them are working fine.. In my list its Pubg, New State, Candy Crush etc.
Paul Irvine (@PaulIrvine82015) reported 7 minutes ago
@aterhov2 @Pablosquest I'm not the one claiming 2020 didn't happen. Viruses are real. Do you think all the people working in virology are just sitting playing Candy Crush all day? Bless your cotton socks.
spicy boi (@Andre__ko) reported 7 minutes ago
@erockmath @VGC_News Why? Removing COD should be no problem for Microsoft. They said they aiming candy Crush and not COD. So?? I don't see the problem here
Amanda D a r k o Artistry (@AmandaD_arko) reported 9 minutes ago
It’s messed up Crash on the Run didn’t even last 2 years under King’s watch. Ohh but you can bet they put all their work into that dumb Candy Crush game. 🙄
Azeez Idowu (@idcabasah) reported 9 minutes ago
@real_mercyeke @CandyCrushSaga Am on level 12177 and no crash nothing playing very well
DuNnOwHoxd (@DuNnOwHoxd) reported 9 minutes ago
@EnderOpz @kyuukoku_verion @xKerkes I would love to see more people argument their thoughts like this, not just "oMg ItS cAnDy CrUsH" or "go pop your bubbles". Over time it gets annoying and never resolves the problem....
𝙏𝙝𝙚𝙍𝙪’𝙮𝙖𝙈𝙖𝙣 💎💫 (@Yemiproofficial) reported 18 minutes ago
@onetruechap With weytin everybody dy talk, nah candy crush matter be her problem
🐱Remy🇦🇷 (@Remy_47) reported 18 minutes ago
@Mr_Bluepoint financial problems? Activision already said that they wanted to expand their horizons, that's why they looked for Meta, EA, etc. to buy it, nobody was encouraged to buy it except Microsoft, ABK was thinking of pure call of duty and Candy Crush saw that Ivan was on his way to SE
kevin 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@kevinkane14) reported 20 minutes ago
@CockertonMark No way, I have enough problems. Level 578 in candy crush is my no1 priority at the moment.
ElonMars.algo (@ElonMars_fren) reported 25 minutes ago
@NFOLDEDpaper Im at work on break. Buddy comes in and everyone is on their phones. Hes like “youre all deep on thought”. Ones playing candy crush another is zombie scrolling and im working. Grind dont stop just because of a “break”.
Fawn Liebowitz (@liebowitz_fawn) reported 26 minutes ago
@theedifyingword I am significantly better at Wordle , Candy Crush, etc. later at night. I need to get into a more normal sleep schedule, but sometimes I will stay up until 2 or 3 am working on sewing, organizing, or other projects.
dumpling (@lovejinkie) reported 28 minutes ago
the sound on my candy crush isn’t working :(
Meowscarada Stan (@MeloettaMr) reported 29 minutes ago
@v2_maru @byelacey mobile games themselves feel like a personification of this issue. Early stuff like Angry Birds and Cut the Rope were genuine fun and didn't feel nearly as predatory, then stuff like Candy Crush happened and it all become about microtransactions
🦊BrewerBomb🦊 (@BrewerBomb) reported 29 minutes ago
@dark1x It's just funny to see that being lined up aside stuff like Warcraft and COD. Oh yeah I'm so hyped about the Microsoft Activision deal, they'll own Candy Crush now! It could have been anything else like Crash Bandicoot or THPS.
Fernando (@FernsVacaNieto) reported 31 minutes ago
@VGC_News Hiw many IP’s will Microsoft have bought in the last 2 years if this deal goes thru? Call of Duty (biggest multiplayer), Overwatch (big multiplayer, Elder Scrolls, Doom, Workd ofvWarcraft,?Fallout, Diablo, Crash, Spyro, Evil Within, Tony Hawks Proskater, Wolfenstein, Candy Crush
GOLDENVICTORYMAN (@BigotsCryForMe) reported 35 minutes ago
@Villgecrazylady There is evidence that playing video games increases problem solving skills. But I never played Candy Crush.
zaä🌻 (@choco_styls) reported 37 minutes ago
@tanyakanrl candy crush fix
Recep Çetin (@cetin_recep) reported 38 minutes ago
@King_Games i have a login problem with mail account in candy crush game..
mute. (@mutale019) reported 40 minutes ago
Micro transactions are only a problem when you’re broke. Because me once I touched decent money splashing the occasional k16 on candy crush isn’t a problem.
jusjules2 (@Jusjules2) reported 40 minutes ago
@King_Games I’m really upset that I can no longer play candy crush in landscape mode on my iPad! Why did you do it & when will you fix it or I’m going to delete the game! The levels have gotten stupid anyway, too many ultra hard levels that take weeks to get through! It’s not fun anymore!
ice jj fish (@jessicashcarti) reported 45 minutes ago
candy crush is the reason i have issues
stallion (@_STARGIIIRL_) reported 50 minutes ago
Im protesting candy crush. I think I’m on day 5 or something and as an addict that’s pretty something. Go to hell candy crush! Or rather candy CRASH bc the damn app always crashing!!
Joy Tsai (@kiba226) reported 52 minutes ago
@CandyCrushSaga The candy falling speed for 1.250.0.2 is too slow, I don’t like it. Can you please change it back?
La_Ona (@ke_kgato) reported 53 minutes ago
Working from home has some people, including family members, believing that you're always available to attend to their wants and needs. "But, you're always on your phone?" "Yes, ke busy... working on my phone." Kgotsa o ithaya gore ke tshameka candy crush nare? 😑
spicy boi (@Andre__ko) reported 53 minutes ago
@VGC_News Should be no problem. Microsoft is aiming more at candy Crush. Not COD. Right? Tho I hope Sony would buy crash Bandicoot license back
MELBA WILSON (@MELBAWILSO99393) reported 55 minutes ago
@CandyCrushSaga I haven't been able to play in over a week. I click 'Play', and it won't load up. FIX THIS!!!
Tanner (@The_Fifth_Don) reported 57 minutes ago
@A_D_A_M_95 @AndreaPichinini It ain’t just about CoD. They want WoW, they want Candy Crush, they want Overwatch, they want Diablo and Spyro and Crash Bandicoot. They want to put all those on Game Pass to incentivize people to sign up. That becomes infinitely easier if MS owns Activision. So why drop it?