Candy Crush status: app issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Candy Crush reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Candy Crush users through our website.

• Glitches (35%)
• Microtransactions (24%)
• Online Features (22%)
• App Crashing (16%)
• Sign in (3%)

Live Outage Map

The most recent Candy Crush outage reports came from the following cities:

City	Problem Type	Report Time
Barcelona	Microtransactions	2 days ago
Castellbisbal	Online Features	3 days ago
Valencia	Online Features	3 days ago
Cavaillon	Online Features	4 days ago
Creil	Glitches	9 days ago
Waterford	Glitches	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Candy Crush Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sir Michael Anthony Carrasquillo (@carrasquillo784) reported 20 seconds ago

  @King_Games I have Candy Crush Soda Saga and since I updated the game I was automatically signed out and my level of 532 is still there but now IT WONT LET SIGN BACK IN! :-( keeps saying “ there is a connection error please try again later.

• 
  matt (@mattprobably) reported 1 minute ago

  @mostlybree My daughter is displaying my "I'm too bored to go to sleep" issues I've had my whole life and it's a real "look buddy, I get it" moment for me. I'm not going to tell her to listen to audiobooks on a sleep timer while playing candy crush til you drift off though.

• 
  Kayleigh'sCreativeWorld (@KayleighsCreat1) reported 3 minutes ago

  @TINY1510 @CandyCrushSaga Comment your issue here and maybe they'll respond

• 
  patrick_Z_frogot to change his name back (@patzcrafter) reported 3 minutes ago

  @GFishbowl @MatthewMSchulz @hodgetwins Yeah most people who talk about Younger people like this usually same thing but it's not a problem when they do it because "I'm not wasteing time(then playing something like candy crush for hours)" or my favorite"I'm looking at the news (and it's some Facebook mom pseudoscience)"

• 
  Ted "Theodore" Kaczynski (@ilovepets420) reported 5 minutes ago

  @vogon @Father_Wendigo the replies are all talking about this is clearly user error, the owner should have set up "pin to drive". ******* app car. candy crush bullshit automobile.

• 
  zy (@titinfariskha) reported 9 minutes ago

  @tanyarlfes Crash Crush Crash Crush, Candy Crush

• 
  nicole3791, B.A. (@nicole37911) reported 11 minutes ago

  @CandyCrushSaga there's a problem with my app... whenever there should be the offer to load additional moves and the round candy, the app keeps loading and loading and loading but nothing happens

• 
  Magitheth (@magggwai) reported 14 minutes ago

  My dad would never do something like this he understands the need to win. Him and I have been in a candy crush battle since I was a teenager. We’ve both beat over 4000 games with no purchases. It’s a problem.

• 
  Trisha Astin (@AstinTrisha) reported 19 minutes ago

  @strangerous10 Playing candy crush.?? Put your phones away, you are supposed to be working for Australia.

• 
  GamingFirefighter (@GamingFirefigh1) reported 27 minutes ago

  @EverbornSaga @Microsoft @ATVI_AB And since the deal is about mobile and Candy Crush, I’m sure that Xbox will have no problem with that whatsoever 😌.

• 
  Peppino Spaghetti (@Anxious_Italian) reported 27 minutes ago

  @JeSuislIndien @CandyCrushSaga If the company does absolutely nothing to solve and fix this Tournament, then they will be in very big trouble for the Scams that they pulled, stealing money and wasting everyone’s time they invested into the game

• 
  Roy (@im_roy_lee) reported 31 minutes ago

  here's my two cents on this as a random gen z kid first impression: i only wanna see this sort of font when i open duolingo or candy crush, not 24/7 when im on my phone. feels too silly. when you're taking a swing so big as to change the entire default ux of an iphone, you need mass consumer adoption to win and can't get away with just being a prosumer tool so, here's my thoughts on every single proposed feature as it relates to me: - reading list: i read maybe 2 books a year, which is 2 more than 99% of my friends. - personalized weather: i rarely open the weather app bc i don't care that much and would never even opt for a "weather app widget" much less a daily notification about it on my home screen - drafts email replies: before starting company, i literally had ~zero use for my email, much less drafting emails of my own. i consistently wonder how useful this will be to non-prosumers as a primary data source - prepares you for meetings & trips: think this is personally more nifty than necessary, but this potentially seems like a more useful feature. ie if im going to the beach and never bought sunscreen, would it try and remind me of that? feels too good to be true based on current llms, but that could be cool - suspicious charges: i feel this problem is completely solved for me with just an email from my bank. my cards never get stolen - reminders: i never use the reminder app because i am too lazy to type in a reminder and arrogantly assume that i can just remember to do the thing - tracks your health: i'm most interested to see this. a problem i have with all "AI" health apps is that i don't wanna see a dashboard + score + chatbot; i want something that actually gets me out of the door and taking steps or going to the gym, which is definitely doable with llm - one tap intel on wherever you are: my particular use case i got excited about is that i would personally love some sort of agent that proactively suggests events i or a girlfriend might find interesting. tickets just dropped for a rave of an artist someone im talking to likes? i would like to know + buy i am very interested to try it, this is exciting and more net new than 99% of consumer ai tech i've seen

• 
  stallion (@_STARGIIIRL_) reported 32 minutes ago

  Im protesting candy crush. I think I’m on day 5 or something and as an addict that’s pretty something. Go to hell candy crush! Or rather candy CRASH bc the damn app always crashing!!

• 
  Erich Landstrom (@ScienceGiant) reported 33 minutes ago

  @hideacorp Once again @YahtzeeCroshaw was right. He predicted the trend of people wanting to play “cozy” games. And sure enough, after Angry Birds and Fruit Ninja, after Candy Crush and Pokémon GO, we come to the decidedly low-stakes and slow-tempo of Cats and Soup.

• 
  Mike Mullis - Next Level Gaming (@NLGMullis) reported 35 minutes ago

  @ostx78 @stubzzgaming @SeasonedGaming Honestly COD is not their mobile focus. They see that sweet sweet Candy Crush money and remember how they got Minecraft under their umbrella and the money that makes them. Maybe they fix Diablo mobile too. LOL

• 
  Erika (@oncIoudnine) reported 35 minutes ago

  @bIuemoone oh really? someone said that the plot is too slow, is it true? ahh no, i don't like that kind of game, tbh shsh i like to play an "easy" game like onet, candy crush, burger shop, etc haha!

• 
  Julie A Richardson (@Tigercuddles74) reported 36 minutes ago

  @JWorldAlive Am away playing candy crush soda on level 998 at least this never had problems and the levels just keeps going

• 
  Dr. Reverend Crush Ph.D (@ReverendCrush) reported 37 minutes ago

  @EricVBailey OOooh one of my old game dev instructors in college _hated_ Candy Crush. This was the time when King was in hot water for ripping off another dev's work, so perfectly understandable. It'll probably be Microsoft's problem to deal with soon...

• 
  Al Azhimi (@qazwww) reported 40 minutes ago

  @CandyCrushSaga Look at policy and Terms of US why AL See that in seriosly problem u are adolescent street go on

• 
  Aleksander / Psycheout - Axie Infinity (@Psycheout86) reported 42 minutes ago

  @Loopifyyy That's the problem with CT. Trash talking games they don't like, forgetting that they are not the target market. I don't like candy crush, but it's still an amazing game that people spend a lot of money on.

• 
  Farrukh BaBa (@faru9885) reported 42 minutes ago

  @WBGamesSupport The game continously crashing.. And it is getting very difficult to continue the game.. This is happening at my Home wi-fi, office wi-fi and also on the data services.. I also have other games but all of them are working fine.. In my list its Pubg, New State, Candy Crush etc.

• 
  Gabriella maryunex (@Gabrielaoj14) reported 45 minutes ago

  @spanted9 @GooglePlay @CandyCrushSaga You should message Tylopro on instagram and they’ll help rectify the issue with your account cause the google support team doesn’t help or respond to customers anymore

• 
  Mo_ (@tomideeeee) reported 46 minutes ago

  @CandyCrushSaga my candy crush app has been freezing repeatedly during gameplay for over six months. This causes me to lose progress, lives, and boosters. The app is fully updated, but the issue still continues. This happens regularly and has made the game very frustrating to use

• 
  Bondforged Copper (@CoppermineTypeK) reported 46 minutes ago

  @ApostleWordOTD At one point there was a team working on a 1:1 remake of the game, but due to dealing with the candy crush people’s lawyers (King aquired BN’s studio back in 2015) i believe they are transitioning to just doing a spiritual successor

• 
  Yusuf Hashim (@Hashimite733) reported 49 minutes ago

  @CandyCrushSaga Slow and steady

• 
  🦊BrewerBomb🦊 (@BrewerBomb) reported 50 minutes ago

  @dark1x It's just funny to see that being lined up aside stuff like Warcraft and COD. Oh yeah I'm so hyped about the Microsoft Activision deal, they'll own Candy Crush now! It could have been anything else like Crash Bandicoot or THPS.

• 
  Mike Tron (@MikeTron15) reported 52 minutes ago

  @CandyCrushSaga Why did you switch to portrait mode? Why do you try to fix things that aren’t broken? This is the last straw, in done with it.

• 
  Mark Dunn (@mark_dunny10) reported 53 minutes ago

  @CandyCrushSaga you killed my win streak bc the last dino wouldn’t drop for no reason and I’m so mad fix ur game. I was cooking

• 
  queendemetria (@Queendemetriak) reported 54 minutes ago

  People with AI tools now are so addicted like I was back in 2013 playing Candy crush is spending a lot of money in more credit just to keep playing! More credits, more credits, more credits, more credits, more credit more credit more credit more credit more credit lol! I couldn’t stay like days in the same level until I realize I had a problem and I needed Jesus and then the place was closed!

• 
  Dom (@DominicDaOG) reported 54 minutes ago

  @ohimesamadesuwa Still working on that Candy Crush esports league I respect it