Coinbase status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Coinbase reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Coinbase users through our website.

• Transactions (50%)
• Website (25%)
• Withdrawals (25%)

Live Outage Map

The most recent Coinbase outage reports came from the following cities:

City	Problem Type	Report Time
Paris	Withdrawals	1 month ago
Le Taillan-Médoc	Transactions	1 month ago
Leipzig	Transactions	2 months ago
Maquoketa	Website	3 months ago
West Liberty	Login	3 months ago
Houston	Mobile App	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Coinbase Issues Reports

Latest outage, problems and issue reports in social media:

• 
  volcanobag (@volcanobag) reported 2 minutes ago

  Outsourcing customer support to India and loosing thousands of clients data is the true Coinbase way

• 
  smartmate (@QuantVault) reported 5 minutes ago

  Quant Analayis: Market Briefing — Thu 27 Aug 2026, 17:30 UTC Headline: the squeeze worked, then stopped being a squeeze. The 08:00 candle did what the morning read said it would. What has happened since is the part worth your attention: BTC is 1% higher than it was eight hours ago and has been net sold on both spot and perps the entire way up. PRICES (BINANCE PERPS) BTC Last: $80,764 24h: +3.0% 7d: +11.1% Since 19 Aug: +25.3% vs 5d high: −0.63% ETH Last: $2,526 24h: +2.8% 7d: +7.9% Since 19 Aug: +32.1% vs 5d high: −1.61% SOL Last: $109.19 24h: +12.7% 7d: +24.9% Since 19 Aug: +41.5% vs 5d high: −0.66% HYPE Last: $85.44 24h: +6.2% 7d: +16.4% Since 19 Aug: +46.0% vs 5d high: −0.06% Breadth is 19/19 green, median +5.2%. BTC.D 59.2%. Nothing is down today. WHAT ACTUALLY HAPPENED Two legs, and they are not the same trade. 08:00 UTC — the squeeze. BTC printed $1.57bn in one hour (3.35x its usual 08:00 volume) with +$227M of aggressive buying. ETH did $1.70bn (4.23x), SOL $436M (4.57x). Liquidations were almost entirely shorts: BTC 89% short, SOL 88%, ETH 71%, HYPE 94%. That leg was real and it was mechanical. 09:00–12:00 — it failed. BTC gave back the whole move, $79,958 → $79,247, on negative CVD every hour. ETH dropped 1.22% in the 10:00 hour alone on −$183M of selling. If the 08:00 break had had spot behind it, that retrace does not happen. 13:00–17:00 — the grind. BTC has walked from $79,493 to $80,764. But the last hour made its high on 0.82x median volume, and across the whole 8-hour stretch BTC perp CVD is −$29.8M and spot CVD is −$55.2M. Both negative. The entire +$379M of 24h perp buying was earned in the squeeze hour and nothing since. Price up, flow down, volume falling. That is a market being marked up, not bought. POSITIONING IS AT RECORDS — AND COSTS NOTHING TO HOLD This is the combination that stands out. • Open interest is at the top of its 30-day range: BTC 99th percentile ($18.1bn, +4.4% on the day), SOL 100th percentile and +25.7% in 24h, ETH 96th, HYPE 88th. Aggregate across 25 names and 4 venues: $40.9bn. • Funding is below baseline almost everywhere. BTC averages 4.8% annualised against the 10.95% flat-baseline; ETH 3.3%, XRP 1.2%, DOGE 3.0%. Only ZEC (23%) and XMR (25%) are hot. • 3m basis is calm: BTC 4.72%, ETH 3.38%. Curve flat. This is unlevered carry — nowhere near the 10%+ that marks a crowded book. Record positions that nobody is paying up to hold. Read it either way, but read it honestly: it means the marginal long is cheap-funded and therefore cheap to unwind. THE ONE THING THAT DOESN'T FIT The options market changed its mind before the level broke. At 09:40 this morning BTC 1-month 25-delta skew was −6.4 (puts bid) — the morning brief flagged that as the tell, and said a break of $81.3k with puts still bid would be a squeeze the options market didn't believe in. That is not what happened. BTC never cleared $81,270. But skew is now +2.8 (calls bid), ETH +3.3. A ~9-vol flip in eight hours, into a level that has not yet broken. The disbelief that would have powered the move through is gone; the people paying for downside this morning are paying for upside this afternoon. DVOL is up with it — BTC 41.6 (+1.5), ETH 57.1 (+1.5) — while realised sits at 37.5% and 50.9%. Implied is over realised on both (VRP +2.9 and +3.9 vols). Vol is being bought at a premium into a tape whose volume is falling. Caveat: I can reproduce today's skew from the live Deribit chain, but not this morning's −6.4 print — Deribit serves no historical surface. Treat the size of the flip as directional, the current level as measured. SPOT FLOW — WHO IS ACTUALLY BUYING Not the same names. BTC Perp CVD 24h: +$379M Spot CVD 24h: −$92M Coinbase prem: +0.6bp ETH Perp CVD 24h: +$180M Spot CVD 24h: +$20M Coinbase prem: −0.3bp SOL Perp CVD 24h: +$107M Spot CVD 24h: +$62M Coinbase prem: −3.7bp HYPE Perp CVD 24h: +$64M Spot CVD 24h: n/a (no taker split) Coinbase prem: +8.2bp BTC spot is a net seller into perp-led strength. SOL and HYPE are the only names with genuine two-sided demand — SOL spot +$62M, HYPE at an 8.2bp Coinbase premium and printing a fresh high as of this hour. ETH is the laggard: ETH/BTC is −0.24% on a day when everything else is up, and its basis curve is inverted (1m 4.45% over 3m 3.38%) — near-term leverage demand with no term conviction behind it. REFERENCE BTC $1.62tn · ETH $305bn · BNB $95bn · XRP $92bn · SOL $64bn · HYPE $19bn. Stablecoins $282bn, 10.35% of total cap, all pegs within 4bp. Total cap $2.73tn (+0.76%). Hyperliquid carries 21.9% of the $40.9bn OI we track — and 71% of HYPE's own OI. NET The short squeeze happened and is finished — 88-94% of today's liquidations were shorts, so that fuel is spent. What is holding the tape up now is not buying; BTC's last eight hours are negative flow on both spot and perps with volume decaying into the high. SOL and HYPE are the only two names where the move is paid for: real spot demand, the biggest OI builds (SOL +25.7%, 100th percentile), and in HYPE's case a US premium. If you want exposure to this tape, that is where it is actually being bought. BTC is the one to be careful with. Record OI, spot distribution, falling volume, and an options market that flipped to chasing calls before $81.3k gave way. Cheap funding says there is room; it also says nobody is committed. The level that matters is unchanged at $81,270 — but the reason to want it has weakened, not strengthened, since this morning.

• 
  0xgreg (@S117Nando) reported 14 minutes ago

  bitcoin-backed mortgages through better and coinbase now a thing. idk man using the stash for a house down payment feels like one of those moves you either brag about in 5 years or cry about

• 
  Crowd Wisdom (@TradeTheCrowd) reported 15 minutes ago

  @fallingfornfts @coinbase @CoinbaseSupport Getting locked out of your account mid-trade with no stop set is an absolute nightmare. Having a platform failure force a liquidation on you is the ultimate tilt. Don't let their broken system bait you into a revenge trade to get it back. Take a breath and step away

• 
  Ｂ𝕣𝕒𝕧𝕖 (s/acc)🫆☘️ (@Pryamus10) reported 18 minutes ago

  @MagicCarpetBase @coinbase The motion doesn’t slow down🟦🔥

• 
  Stutzman Jonas (@JonasStutz5233) reported 21 minutes ago

  Does anyone else get the @coinbase app needs to be updated when you are trying to login? Any help is appreciated thanks

• 
  Psychologist of BTC (@BTC_Psy_Dev) reported 26 minutes ago

  Coinbase and Better opened Bitcoin-backed mortgages to everyone. You pledge BTC worth 250% of the down payment instead of selling it, and Better custodies that BTC on Coinbase. $260M in projected loans on the waitlist. Keeping your coin now means a margin call can hit your house.

• 
  Lea Thompson (@LeaT_Design) reported 28 minutes ago

  @OnchainLens ****'s getting dumped on Coinbase, Multicoin knows somethkng's up

• 
  Zinn⛏️ (@zinnresearch) reported 28 minutes ago

  @coinbase please give @mmmatt access back to his account before you log off thanks intern

• 
  P.D. Thorn (@PD_Thorn) reported 31 minutes ago

  @MartianKris92 @coinbase Because @coinbase doesn't care about any one of us. They've stolen more money from me than I can even believe. Something happened to me yesterday & their support people literally did nothing and couldn't have cared any less.

• 
  mmmatt (@mmmatt) reported 31 minutes ago

  @coinbase so cool coinbase! it's even cooler that you won't give me access to my money in my account!

• 
  Alec (@alecweb3) reported 32 minutes ago

  Coinbase and Better are making an interesting move here. You can use Bitcoin as collateral for the down payment instead of selling it, while keeping the BTC locked up until the mortgage is paid off. If this works at scale, it could change how people think about using Bitcoin to buy real-world assets.

• 
  Morpheu5 Stock Watcher (@Morpheu5Watcher) reported 32 minutes ago

  BITCOIN IS BACK OVER $80,000. COINBASE $COIN NOW MAKES NEARLY HALF ITS MONEY WITHOUT A TRADE: Coinbase Global COIN at $191.05 (after hours), +$9.27 / +5.10% from Wednesday's $181.78 close; it ended the regular session at $190.75, +4.93%. Bitcoin, ticker BTC, is at $80,251, +2.00% over the past 24 hours. The takeaway is not the one the green arrows suggest. Coinbase announced nothing today. It rose because bitcoin did, about two and a half times as hard. And the last set of results the company actually published says the trading business everyone prices this stock on now supplies barely half its money. WHERE THE COINS ARE - Bitcoin at $80,251, +2.00% over the past 24 hours. - Ethereum, ticker ETH, the second-largest cryptocurrency, at $2,514, +0.97% over the past 24 hours. Ether is moving at roughly half bitcoin's pace, and that has been the shape of this whole rally rather than a one-day quirk. WHAT IS ACTUALLY MOVING THEM Two drivers. The quieter one matters more. The quiet one is fund buying, and the plumbing deserves a sentence because it is genuinely new. A spot ETF is a fund that buys and holds the actual coin, then sells you shares of the fund on a normal stock exchange - no wallet, no seed phrase, no separate account. US spot bitcoin funds have now taken in new money for eight trading days in a row, $2.8B in total. That is the longest such run since April, and it pushes August past $3B, the strongest month of 2026. Two things sit inside that figure. It is cooling rather than building: $606M on August 20, down to $232M on Wednesday. And it is concentrated in a single fund. The iShares Bitcoin Trust took $2.02B of the $2.8B, about 72% of it - roughly 3% of that fund's entire size arriving in eight sessions. The louder driver was borrowed money being unwound. On August 19 the U.S. Treasury Department said it would at least double the size of its buybacks of longer-dated government debt, from $2B to at least $4B per operation. Buying its own bonds back lifts their price and pushes down the interest they pay, and it nudged the dollar lower too. Traders who had bet against bitcoin were then forced to buy it back as it climbed, which pushed it up further; it reached $80,894 on August 25. Working against both: inflation. On Wednesday, August 26 the Bureau of Economic Analysis published the July personal consumption expenditures price index, the Federal Reserve's preferred inflation measure, which tracks what Americans actually pay for goods and services. Headline PCE: +3.7% from a year earlier, unchanged from June, against about 3.6% expected. Core PCE, which leaves out food and energy because both swing hard: +3.3%. Both +0.2% on the month. Hotter than hoped, and still close to double the Fed's 2% target. Which puts one appointment on the calendar. The Federal Reserve Bank of Kansas City's annual symposium at Jackson Hole runs today through Saturday, August 29, and Fed Chair Kevin Warsh delivers his first keynote as chair on Friday, August 28 at 10:00am ET. The stated theme is financial innovation and payments. What the room wants is a signal on rates before the Fed's September 16 decision - and notice which way that argument runs. On August 25 the CME FedWatch tool put the odds of a September rate INCREASE near 40%. Rising rates are the opposite of what has been lifting an asset that pays no interest at all. THREE WAYS TO WATCH THIS FROM AN ORDINARY BROKERAGE ACCOUNT - iShares Bitcoin Trust, ticker IBIT, at $45.44 (after hours), +$0.98 / +2.20%. It holds the coins and does nothing else, about $61.7B of them, and traded 60.87M shares today against a 49.88M average - about 122% of a normal day. - Coinbase Global, the exchange, below. - Strategy, ticker MSTR, at $138.78 (after hours), +$15.59 / +12.65%. The Virginia company borrows money and buys bitcoin with it, which is why it moves several times as hard as the coin - in both directions. It traded 44.30M shares against a 22.07M average, roughly twice a normal day, and changes hands at 1.5 times book value, meaning roughly what would be left after selling everything and paying what is owed. Set the first line against the coin: the fund +2.20%, bitcoin +2.00%. That closeness is the job description, since the fund owns the bars, so to speak. Do not expect the two percentages to match exactly on a given day, though. The coin trades around the clock, so its 24-hour figure and the fund's move from yesterday's 4pm close are measuring slightly different windows. COINBASE IS A TOLL BOOTH, NOT A BET ON THE PRICE Coinbase runs the largest US crypto exchange: customers buy and sell coins there and it takes a fee on each trade. New York, founded 2012, about 4,950 employees, Brian Armstrong is chief executive. The rule that follows catches people out constantly. A toll booth is not paid for the road getting more valuable. It is paid for cars going through. A quiet market at a high price is worse for this company than a busy market at a low one. Its last published quarter, reported July 30 for the three months ended June 30, is that rule with numbers attached. Total revenue - money coming in the door - was $1.22B against $1.50B a year earlier, -18.5%. That is the third straight quarterly decline from $2.03B in the March 2025 quarter, so revenue now runs 40% below where it stood 15 months ago. The company lost $359.5M. Transaction revenue, the fee on trades, was $599M against about $628M analysts modeled, and management pointed at the market itself: bitcoin fell about 14% and ether about 25% across those three months. Now the half nobody discusses. Subscription and services revenue - money that arrives without anyone placing a trade - was $555M, about 48% of net revenue. For every dollar Coinbase earned on trading last quarter, it earned 93 cents on something else. Inside that: - Stablecoin revenue $292M, close to a quarter of everything the company sold. - Blockchain rewards $83M, money earned for helping run the networks whose coins customers hold. - Interest and finance fee income $66M. - Other subscription products $114M. The biggest of those needs one line of explanation, because it is where the Fed walks back in. A stablecoin is a token designed to always be worth one dollar, backed by real dollars sitting in reserve, and those reserves earn interest. Coinbase gets paid on the stablecoin balances held on its platform, which averaged a record $20B last quarter - more than 30% of all USDC in existence. That line rises with the balance and falls when interest rates fall. So Friday morning cuts both ways here: higher rates would work against the coin price and for that revenue at the same time. One more figure from the quarter. Coinbase's share of all crypto trading hit a record 10.3%, up from 9.1% in the March quarter, a third consecutive record. It won a bigger slice of a shrinking pie. And one item from this month that is not about money. On August 20, US District Judge Katherine Polk Failla allowed part of a shareholder lawsuit to move into discovery, including claims that Coinbase played down the risk of SEC enforcement action. Several other claims were dismissed. Nothing has been decided about whether any of it is true - that step is procedural, not a finding - but it is a live case now rather than a paper one. Hold today's move loosely. Coinbase traded 9.23M shares against a 9.50M 30-day average, about 97% of a normal day, so this was an ordinary session by size. The stock is 52.5% under the $402.16 it reached on October 10, 2025, and 37.3% above the $139.11 low set on July 31 this year. It has no trailing annual profit at all, and it trades at 3.7 times book value. WHERE THESE SIT ON THE LEN5ES Neither company is on any of the six Len5es right now, and they miss for different reasons. Coinbase is out on the numbers rather than the story. The Growth Len5 watches expansion you are not overpaying for, and there is no expansion to price: revenue has fallen three quarters running and there are no annual earnings to set a price against. Rising revenue that lands in real profit is the specific change. The two value Len5es want a fair price standing beside a durable business, and 3.7 times book is not a discount on a business whose sales drop 18% when customers go quiet - a full cycle in which the slow quarters stay profitable would answer both halves at once, and that growing non-trading half is the likeliest source of it. Momentum watches names already breaking out on a live event, and a 5.10% day on ordinary volume, driven entirely by somebody else's asset, more than half below its own high, is not that shape; clearing $402.16 on heavy turnover after its own results would be. Income watches cash genuinely reaching owners, and Coinbase pays no dividend, which settles that one on mechanics. Strategy misses on something more basic. The Len5es are ways of reading operating businesses, and this is a stack of bitcoin wearing a corporate structure, with no profit from anything it does. What would change that is the company earning money from an activity rather than from an asset it happens to hold. Today's 12.65% is genuinely the shape Momentum hunts for, but the event belongs to bitcoin, not to Strategy, and a break powered entirely by someone else's asset is a borrowed one. Crypto is volatile and speculative, and today spells that out without any help: the same 24 hours produced +2.00% in the coin, +5.10% in the exchange and +12.65% in the borrower. Nothing about that ordering promises anything about the next 24, and it runs in reverse just as neatly - Coinbase is still down more than half from last October. For most of a decade, buying bitcoin meant opening an account at a crypto exchange. This month, most of the new money did not bother: it went into a fund, through a brokerage app, and Coinbase collected its rent from stablecoin balances and network rewards instead. The price is the loud part of that story. The revenue mix is the part that is still true in a quiet month. Not investment advice.

• 
  Allen Z (@AllenIsRoot) reported 35 minutes ago

  @coinbase What if you don’t have enough bitcoin to collateralize for the entire down payment? Can you borrow and top up the missing amount with cash?

• 
  Reina 🇺🇸 (@organictru79584) reported 36 minutes ago

  better and coinbase launched a mortgage where you pledge bitcoin for the down payment. now i can lose my house and my stack in the same liquidation candle

• 
  Dirτy Waτer Degen e/acc/dd 🟧 (@DirtyWaterDegen) reported 36 minutes ago

  Cardless/Coinbase froze my account for a 2nd time within 5 hrs of releasing the suspension. 🚨 Read this before you accept the @coinbase One Credit Card (issued/serviced by @cardless). 1. No balance transfers in or out. High balance stays on this card. No transferring to a lower APR card. 2. Large or unfamiliar merchants can get the card suspended with no warning. A $10k contractor payment is not a safe use case. 3. You cannot call ahead to whitelist a purchase. You roll the dice. Do not take this as your only card on a trip. 4. Even after they decide a charge wasn’t fraud, the same vendor can still get blocked again. Again, no real whitelist. 5. Phone support is a human who opens an email ticket. No supervisor. No callback. 6. Official fixes & responses take days, not hours. 7. Escalation/fraud departments do not work weekends. A Friday freeze can sit until mid-next week. 8. 4% BTC requires ~$200k sitting on Coinbase — **and the boosted rate only applies to the first $10k of spend each month.** I confirmed all of this by actually using the card and dealing with Cardless. Don’t get it unless you’re fine with those constraints. If they don’t fix these issues then IMO the card is useless - a wasted hard pull and a lowering of average age of accounts. Haven’t tried the @Robinhood card yet. Strongly considering closing this one and switching. They’ve got unlimited 3% back without tying up any funds.

• 
  Coinbase Markets 🛡️ (@CoinbaseMarkets) reported 42 minutes ago

  Legal stuff: Perpetual futures trading is offered by Coinbase Bermuda Ltd., a class F regulated entity in Bermuda licensed by the Bermuda Monetary Authority. Access to perpetual futures trading requires user eligibility, and is available to non-US customers in select jurisdictions. The risk of transacting in perpetual futures can be substantial and may not be suitable for everyone. Not investment advice or a recommendation to trade a particular asset or to employ a particular strategy.

• 
  fibonaccheese (@fibonaccicheese) reported 43 minutes ago

  @mmmatt @coinbase why they asking you for help lmao

• 
  Peter -CT (@Peter_CT93) reported 44 minutes ago

  The crowd is busy watching the stablecoin banks and the ETF flows, but the real trade is hiding in plain sight: a governance vote on Solana that could cut issuance by $1.4B over six years. That's the kind of structural shift that reprices a token permanently, and almost nobody is talking about it. $SOL SIMD-550 and SIMD-553 aren't headline-grabbers like a Coinbase mortgage product, but they're the ones that matter. A double disinflation rate plus a burn mechanism turns Solana from a high-inflation chain into something closer to a store of value. That's a supply-side shock, and supply-side shocks are what create sustained moves, not the 20x shorts on Hyperliquid. Speaking of those shorts, 5M USDC betting against ETH and BTC at 20x is exactly the kind of crowded trade that gets squeezed. But the crowd keeps looking at the leverage, not the fundamentals. The stablecoin banking news is real, but it's a multi-year adoption story. The Solana vote is a three-month repricing event. Glassnode's supply band between $81K and $86K is the only thing standing between BTC and the January high. That's a technical fact. But the Solana proposal is a fundamental fact, and fundamentals tend to outlast technicals in a regime shift. When the vote passes, and it looks like it will, the market will have to reprice SOL's terminal value, not just its next leg up. The contrarian read here isn't about chasing the next headline. It's about positioning ahead of a structural change that the market hasn't priced because it's too busy watching the news feed. I expect SOL to outperform the broader market over the next quarter as the vote progresses, and I'd be wrong if the proposal fails or gets watered down. That's the risk, and it's a real one, but the asymmetry is on the side of the bulls.

• 
  FlowState  (@QtarEVM) reported 46 minutes ago

  @coinbase what kind of infrastructure actually stays on for that? most chains still go down when volume spikes

• 
  Thomas (@TMarkham84) reported 49 minutes ago

  @albus114 And for the really stupid influencers who block cause I point out their garbage content they spread it is simply this, Coinbase allows 10x order limits, try to place one for 50-60 or 10k for that matter, you can’t. When it hits 4-5, you will be able to do 40-50…..and then next bull run idiots will come on X and be like…..omg whales out in a 40-50 dollar sell wall……it has nothing to do with 10k pricing people, these are the folks you should be blocking on social media

• 
  CARTIST (@cartist00) reported 49 minutes ago

  @grebby @1inch @coinbase coinbase support? that's cool

• 
  BeatDemCheekz (@J_Nice_) reported 52 minutes ago

  @stealthlauncher @coinbase I’ve missed so much **** because coinbase slow as **** to give you your coins to transfer

• 
  阿德巴約 (@____Lagzy) reported 54 minutes ago

  @CoinbaseDev @coinbase Hi my name is Adrian… I’ve been having issues with my account for a while. I tried calling the customer support but I couldn’t get through

• 
  Purity Anderson (@AndersonPu41146) reported 54 minutes ago

  @stripe @coinbase @injective 2/This is important because AI agents are beginning to perform more than just answering question. They're calling paid APIs, buying data and making transactions on their own; this doesn't require a payment layer that's super slow, where every step needs to be manually approved.

• 
  CubeFi (@xCubefi) reported 57 minutes ago

  @ChainLinkGod @coinbase @base Maybe the harder oracle problem for stock collateral is what happens outside NYSE hours. If someone borrows against AAPLc at 2am UTC, which price is used for LTV and liquidation: last cash close, an after-hours composite, or a 24/7 synthetic?

• 
  Peter Gibbons (@77hhhfhfgfbfdh) reported 58 minutes ago

  @EidJohann Schwab great company but they are too slow. HOOD and Coinbase will flip them within 5 years.

• 
  Green Candle (@Greencandleit) reported 59 minutes ago

  Coinbase and Better opened Bitcoin backed mortgages to the general public this week, after more than $260 million of projected volume came off the waitlist. You pledge coins at 250% of the down payment loan, so $100,000 of Bitcoin covers $40,000 down, and price moves alone do not trigger liquidation. Only sixty days of missed payments do. The first lien is an ordinary conforming mortgage. That is the part that matters, because the housing finance system processed this without being asked to change.

• 
  RecoverIt Asset Recovery™ (@Recoverlt) reported 60 minutes ago

  @PD_Thorn A loss of nearly $1M over the course of a year is enormous. The account statements, transaction records, and Coinbase support history could be crucial for reconstructing each disputed incident and determining what options remain.

• 
  Courtney Hodare | CB REP (@ZrRizal) reported 1 hour ago

  Could you please confirm whether this is a Coinbase account restriction and what message you see when you try to sign in, so we can determine what type of lock has been applied?