Dropbox status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (50%)
• Sign in (38%)
• Website Down (13%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Bournemouth	Sign in	18 days ago
Paramaribo	Errors	1 month ago
Bogotá	Website Down	1 month ago
Auxerre	Errors	1 month ago
Salt Lake City	Sign in	2 months ago
Madrid	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kuramichan (@Kuramichan7) reported 1 minute ago

  @DropboxSupport I tried both on every browser AND the app on phone. It just gives me errors when I try to delete anything or upload anything. It's a problem on YOUR end, please fix it. I was able to upload stuff just a few moments ago until this issue started!

• 
  How To AI (@HowToAI_) reported 7 minutes ago

  Google, Dropbox, and Apple are in trouble.. Someone open-source a tool that gives you unlimited cloud storage for free by using Telegram as the backend. Just log in with your Telegram ID and start uploading. → UNLIMITED storage → NO file size limits → NO subscription → NO credit card → Login in 3 seconds Google charges $120/year for 2TB. Dropbox charges $144. Apple charges $120. Telegram has been giving away infinity this whole time and you didn't know. Nobody can shut this down. 100% Open Source.

• 
  Pelicart (@pelicartza) reported 7 minutes ago

  @lukey_stephens @_avdept real also - dropbox??? why would you pay $5 and not just set up an sftp server

• 
  Simple American News 🗞️ (@TSimpleAmerican) reported 10 minutes ago

  Dropbox CEO Drew Houston is stepping down after 19 years, with chief product officer Ashraf Alkarmi being promoted, per CNBC

• 
  Adrien Matray (@AdrienMatray) reported 10 minutes ago

  The trap: when ~/.claude/ is in Dropbox, it often seems to work. No error message. Sometimes your preferences load, sometimes they do not. The symptom is silent quality drops you cannot trace. Not a visible failure. That is why people miss it.

• 
  Surya Moorthy (@suryabuilds) reported 11 minutes ago

  🧵Thread... Dropbox in 2012 introduced 2FA due to some security issues in those days and following 6 months before they introduced 2FA. 👇👇

• 
  Blake Heron (@BlakeHer_on) reported 14 minutes ago

  @StartupArchive_ the dropbox and uber examples are the tell. scratch your own itch, ship the fix, discover a million people had the same itch.

• 
  Harshita Renee (@harshitaxmars) reported 20 minutes ago

  Despite me having proven him wrong about the exact requirement table issue he pinned on me as a “it’s her problem, shut her up” (Dropbox has the scoresheet proving I was not out of line, they were), I don’t think he can ever be wrong. That is just technical error on his part.

• 
  Music, Film & RE Investments (@investandcreate) reported 21 minutes ago

  @0xajka @Dropbox What’s your problem? @dropbox support is horrendous.

• 
  Lagoon Labs (@LagoonLabsMv) reported 21 minutes ago

  Dropbox founder Drew Houston is stepping down as CEO, moving to executive chairman. Stock dropped 2.3% on the news. His next move? He's eyeing the AI space - 'credit card alerts for my Cursor token spend.'

• 
  Kathleen Marie (@lifesavoring) reported 24 minutes ago

  @DropboxSupport I have the same problem as Detroit Media Magazine described below - my Dropbox became unavailable until the latest update. I tried to upgrade my account, but was registered instead for a free trial - ? I have to update my email to get it authenticated - PLEASE RESPOND, thanks.

• 
  Elyas (@ElyasAlemi) reported 25 minutes ago

  @drewhouston @Dropbox big call. the co-ceo move forces the operating-system rewrite a single ceo can postpone forever. as a 17yo technical co-founder still 1 month into a saas, the thing i'm curious about is what the first conversation looked like. did you go in with the structure already drafted, or did it surface from a problem you couldn't both keep solving the old way?

• 
  Sujay. (@Sujay__Raj) reported 28 minutes ago

  Here is what it breaks down: Local AI: Run Ollama, LM Studio, or LocalAI right on your machine instead of paying for ChatGPT. Cloud Storage: Replace Dropbox and Google Drive with Nextcloud or Syncthing so your files never leave your house. Network Privacy: Complete WireGuard and PiVPN setup guides for secure browsing. Private ***: Ditch GitHub and self-host your own repos using Gitea or GitLab.

• 
  Elias Al (@iam_elias1) reported 29 minutes ago

  8/ The settings on your own devices that are silently eating bandwidth. Even with a great router, fast DNS, and honest ISP speeds, your devices may be consuming bandwidth you didn't authorize. Common culprits: On your phone: 1. iCloud/Google Photos backup set to sync constantly (not just on Wi-Fi) 2. App updates downloading in the background 3. "Wi-Fi Assist" on iPhone (silently switches to cellular and back, disrupting connections) On your laptop: 1. Cloud sync services (Dropbox, OneDrive, Google Drive) uploading constantly 2. Windows/macOS pushing system updates during peak hours 3. Browser tabs running in background consuming bandwidth with auto-refresh On your smart TV: 4. Firmware updates downloading during prime streaming time 5. Multiple streaming apps running in background 6. ACR (Automatic Content Recognition) sending screenshots to servers every 15-60 seconds On IoT devices: 1. Smart cameras uploading video 24/7 2. Smart speakers maintaining constant server connections 3. Smart home hubs polling every device every few seconds She audited every device on her network. Twelve devices were consuming bandwidth she didn't know about. Three of them were using more data than her actual streaming.

• 
  David Elliott (Author DG Elliott) (@dgelliott00) reported 31 minutes ago

  @mnsibley "Dropbox issues" was always a plausible excuse for me. Best part of being retired: nobody says "I'll put it in the Dataroom for you..." One time I renamed my colleague's trash can "Dataroom" on her desktop. My work load decreased 20%.

• 
  𝗦𝗵𝘆𝗻𝗲 (@YuhItsShyne) reported 35 minutes ago

  @zenithfl4re lots of people also use bunkr or gofile if dropbox is giving you trouble and you dont feel like using google drive!

• 
  fercaton (@fercaton) reported 36 minutes ago

  Writing things down isn't weak—it's like training wheels for your ideas. Your brain's not built to be an infinite Dropbox; it's for connecting dots, not hoarding them.

• 
  Naughty kayla🤤💦 (@Naughtykayla127) reported 37 minutes ago

  Bored and horny 🥺 who is down for my Dropbox and ft Discount price 🤭#jacksonvillemeets #904freaks #jaxfreaks

• 
  Rebecca Allen (@silentnomore314) reported 37 minutes ago

  that they took over ran up charges did god knows what and locked me out. 900 in dropbox charges during a free trial they locked me out of they are all in big big big trouble but your handler is forcing them to lie perjue and the way he is forcing them to blow their covers wow

• 
  Americanrambler (@Ameericanrambl1) reported 37 minutes ago

  The ******** at the corrupt American Fork Police Department forgot to set the dropbox to private, so they accidentally made all the unredacted videos public. Before they realized their errors, somebody downlaoded them. Here it is. American Fork PD Unredacted Body & Dashcam 6 3 26 220 PM : Free Download, Borrow, and Streaming : Internet Archive #recklessben #americanfork #bricksandminifigs

• 
  Long Long Int (@LongLongInteger) reported 39 minutes ago

  Topic 7: Checksum: ========= Input Data -> Cryptographic hash functions like MD5, SHA-1, SHA-256, SHA-512 -> fixed size string is called checksum Checksum is used for checking data corruption during data transfer/upload Can be done both client-side and server-side Advantages of client-side checksum: =========================== -Detect data corruption during transmission -Resumable downloads (only after checksum match for each chunk, we mark that chunk as uploaded) -Deduplication before upload -Companies that do: Youtube, Google Drive, S3(optional), Dropbox Advantages of server-side checksum: ============================ -Verify storage integrity (to check disk corruption, large systems periodically check files) -Deduplication inside storage -Replication verification -Companies that do: Local file backup software, Dropbox, Google Drive, Youtube

• 
  Joo Tat (@heyyyjoo) reported 43 minutes ago

  @kozerafilip @joinsauna @newitemco Here’s my main first impression of Sauna: I don’t see a clear winning use case yet. At least from my perspective, Sauna currently feels like a broad AI layer on top of the apps you already use. It can suggest what to do, help find information, and has a multiplayer/collaboration angle around understanding what other people are doing. But I don’t yet see the specific use case where Sauna is clearly much better than existing alternatives. For an early product, I think it would be useful to have a sharper wedge: a specific group of people, in a specific situation, with a painful problem where existing solutions are poor, and where Sauna is obviously the better answer. Maybe that wedge already exists, but as an outsider looking at the website and demo, it is not immediately clear to me. This feels especially important because Sauna asks users to overcome a meaningful amount of friction and anxiety. To unlock the value, users may need to connect sensitive apps like email, Slack, and Notion. If the multiplayer value is important, they may also need to convince teammates to connect their own sensitive apps. That creates a big trust and coordination hurdle, so the value proposition needs to be extremely clear before people will make that jump. One analogy I think about is Notion. Notion is now a very broad horizontal product: people use it as a CRM, Jira alternative, team wiki, notes app, etc. But early on, I believe it had a much simpler starting point: document and knowledge organization. The product and communication was focused on a better way to store, structure, and share notes and docs compared to alternatives like Google Drive, Dropbox, or scattered documents. People could use it for their own notes and documents first. Then, when they eventually shared a page with colleagues, those colleagues could immediately see the value because the page was easy to navigate, clear, flexible, and beautiful. I wonder what the wedge could be for Sauna. I noticed that the Solutions page seems to heavily feature Sauna in Slack, as an assistant that has access to shared context. Is that something that has been resonating better with users? One possible wedge could be someone who is overwhelmed by Slack because they have too many messages and threads to respond to. They could drop their personal assistant into a channel to help reply on their behalf, using context shared with Sauna, and escalate when it is unable to answer confidently. That might also create an easier mental model around access: the personal assistant in Sauna has access to more private context, while the team-facing assistant in Slack has more limited, scoped access. From there, if colleagues see the assistant working and want their own, that could be a natural path into the multiplayer or “*** main branch” idea. Individual assistants could start to merge shared context and provide better help, suggestions, and coordination over time. I’m not sure if this is the right wedge. The answer may already be visible in the product’s usage patterns: who is sticky, what they are using Sauna for, and where they are getting repeated value. But I think the key question is: what is the specific initial use case where Sauna is not just useful, but dramatically better than the alternatives? Once that is clear, I think the product / website / demo should make that use case extremely obvious to the users who need it. (Btw I'm speaking with Ryan tmr regarding the PM role. Which was what led me to explore Sauna as part of my own research. Thought I might as well share my first impressions here)

• 
  Ryan Peterman (@ryanlpeterman) reported 43 minutes ago

  Top 3 takeaways from my conversation with @jamesacowling (CTO of Convex, former Senior Principal at Dropbox): 1) Career advice for the AI era - His take was that software isn’t about syntax or algorithms. It’s all about conceptualizing problems and coming up with clean solutions for them. And to build that muscle takes experience. He urged that people shouldn’t stop exercising that muscle or you’ll atrophy be left behind. Use AI but also make sure you aren’t being passive in your learning. The other major point he had was that using Claude Code isn’t that hard if you are a good engineer. The value isn’t in memorizing the details and learning all the latest AI tools. The important part is building things and solving problems that matter. He said you should just ignore Twitter for the most part and focus on what actually matters. 2) Fixing broken team incentives - The problem we discussed is when a team’s identity, mission and name all revolve around a system they own. What happens is these teams end up trying to protect the system rather than doing what is best for the company. The example fix James gave is when he was at Dropbox, he worked on a huge migration to move off of AWS. The resulting team was named after the system they built. He went out of his way to rename the team the “Storage team” instead. The reason this was so important is he felt that the direction of the team should be oriented around the problem they are solving for the company. Otherwise, imagine if moving back to AWS turns out to be better for the business. The team named after the existing system would have natural incentive to battle doing the right thing. He called this phenomenon “system bias” 3) Simple systems are the goal - To the untrained eye, simple systems can seem obvious but actually designing simple systems is much harder than building complex ones. And the key James mentioned is that simplicity reduces operational burden. Simple systems are easier to keep running and debug when they break. I asked him for a concrete example and he shared how Dropbox managed the metadata for where files are actually stored. All they did was have a cluster of 1000 MySQL nodes that stored the block ID and its location. Many people would say it wasn’t sophisticated but all the alternative proposals would ruin observability and simplicity of querying this data. The idea of complexity being incentivized in larger tech companies frustrated him. To him, the goal is to solve the problem not to check off the box for complexity.

• 
  BadUncle (@BadUncleX) reported 45 minutes ago

  @mitsuhiko Similarly, I still use the old version before 7. They try to force you to bind to their server-dependent version. I prefer to use dropbox to synchronize.

• 
  Lukman Aufbau (@lukmanAufbau) reported 47 minutes ago

  Dropbox tried paid ads first. Expensive. Low conversion. Stopped. Then built distribution into the product. 3,900% growth. Lesson: Test channels. Kill what doesn't pull. Double down on what does naturally.

• 
  Raziel (@tryraziel) reported 48 minutes ago

  Drew Houston got rejected by every major VC in Silicon Valley before Dropbox became worth $10B. His story shows why persistence beats perfection. 2007: Houston demos file syncing to VCs. The response was brutal: → "This already exists" → "Google will just build this" → "Not a big enough market" One VC told him: "Why would anyone pay for storage when it's getting cheaper every day?" Houston's mistake: He was pitching technology, not the problem it solved. The pivot moment came when he made a simple 4-minute demo video showing Dropbox in action. No technical jargon. Just: drag file here, access it anywhere. The video hit the front page of Digg. 75,000 signups overnight. Suddenly VCs were calling him. Sequoia led his Series A. The same firm that initially passed. The lesson: VCs don't invest in features — they invest in problems worth solving. Houston learned to sell the pain point (lost files, USB drives, email attachments) before selling the solution. Today Dropbox has 700M+ users and went public at a $9B valuation. The rejections weren't about the product. They were about the pitch. What's the biggest lesson you've learned from getting rejected?

• 
  Jozef Maxted (@jozefmaxted) reported 50 minutes ago

  terrible rate limits, and errors when your AI of choice hits its head up against their overcomplicated block API. All problems you don't have if you knowledge base is just files! Thats why we've started building Treehouse, its basically Notion + Dropbox combined with loads ...

• 
  ぱんじろう(・ー・)？ (@CopenPanjiro) reported 54 minutes ago

  On Essentials plan. Ticket #26375062 top support evades the core issue by vaguely blaming my PC environment. I've already verified registry & OS. Stop dismissing verified technical logs and escalate this bug to the dev engineering team now. @DropboxSupport

• 
  Waldemar Santos (@wsantos99) reported 57 minutes ago

  @DropboxSupport Hello, I have already sent two emails regarding a problem I’m having with my account, but I haven’t received any response. How can I get assistance with this issue? Thank you.

• 
  Abdullah (@abdinmotion) reported 60 minutes ago

  One video. $48 million in revenue. No ads spent. That's the Dropbox story and most product teams still haven't learned from it. Here's what actually happened: Dropbox had a technically brilliant product that no one understood. Instead of adding more features, they made a 2-minute video that showed *exactly* what the product did. Simple. Specific. Human. Signups went up 10% overnight. Big companies spend millions refining their product. Then they describe it in six bullet points on a landing page and wonder why the sales cycle takes forever. The product video isn't marketing. It's compression. It compresses trust, clarity, and desire into 90 seconds. If a user can't understand your product in a video, the product isn't the problem. The story is. When was the last time you watched your own product video as if you were a first-time user?