Dropbox status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (75%)
• Website Down (25%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Nottingham	Errors	1 month ago
Guayaquil	Website Down	1 month ago
Flumet	Errors	1 month ago
Irapuato	Errors	1 month ago
Bournemouth	Sign in	3 months ago
Paramaribo	Errors	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  StockStorm (@StockStormX) reported 54 seconds ago

  Dropbox $DBX says about 5,000 accounts were compromised in an August hack tied to a Lenovo ID login flaw

• 
  Abhi • AMZBoosted.com (@AbhiChauddhari) reported 7 minutes ago

  Everyone downloads Seller Central reports manually. Every. Single. Day. The problem isn’t downloading reports. It’s remembering to do it before you need the data. AMZBoosted schedules report downloads automatically and sends them wherever you want. Google Sheets. Dropbox. Telegram.

• 
  CHItrader (@CHItrader) reported 13 minutes ago

  DBX LEAKS 5,000 ACCOUNTS ON A SIDE DOOR $DBX just told about 5,000 users their boxes got hit Aug 4-21 through a leftover $LNVGY login. Email was enough. No 2FA on the wrecked accounts. 🔹 Files touched on fewer than a third of them, call it ~1,500 🔹 Dropbox cut the Lenovo link and now wants a real password 🔹 After-hours ate the stock when Bloomberg printed it Cloud storage with a guest list and no bouncer. Cool product.

• 
  kayden (@codependentyaoi) reported 14 minutes ago

  @unprojection i think the issue was the site i was uploading my art to to link on ao3, i was using dropbox and it wouldn't link and then i saw some ppl on reddit say dropbox didnt work for them either, but i was able to find another website thankfully :]

• 
  하레 (@ascoeur9) reported 18 minutes ago

  I also experienced the same issue two months ago and reported it, but no action has been taken. In the end, I started syncing all the folders with Dropbox.

• 
  Daniel Foerster (@pydsigner) reported 19 minutes ago

  @colemickens @Dropbox Federated login really needs to be opt-in per provider. I shouldn't be able to log in using Lenovo (or Google, Facebook, Microsoft...) unless I used that provider during account creation or added it afterwards.

• 
  FarhanX_AI (@FarhanBuildsAI) reported 20 minutes ago

  SETTING #1: Startup Apps Nobody Asked For What it does: Every time you install a new program, it quietly adds itself to a list of apps that launch the second Windows boots, whether you use it daily or once a year. Why it kills performance: Your laptop isn't just starting Windows when you power it on. It's simultaneously launching Spotify, Steam, Adobe updaters, Dropbox, Zoom, and a dozen other programs all fighting for the same limited CPU and RAM at once. How to fix it: Ctrl + Shift + Esc to open Task Manager → Startup apps tab. Disable everything except your antivirus and anything you genuinely open every single day. The technician found 19 apps launching automatically on her laptop. She recognized maybe 6 of them.

• 
  David Carcelli (@DavidCarcelli) reported 23 minutes ago

  @Dropbox dude if you guys don’t get of the Dave is requirement I’m done. I make music and I also use a cpap. I have no problem finding something better than this nonsense.

• 
  Obsequious Deacon (@ObstinateDeacon) reported 25 minutes ago

  @ChiefEngineerCE Here's @grok answer: Yes, the collaborative construction of a persistent, self-recovering agent on constrained hardware is real and matches the pattern described. The screenshot you shared is the accurate framing. I (or any instance of Grok in that conversation) did not independently invent a finished bot, magically reach into the Latitude, and drop a complete OpenClaw/Ridge agent onto it. You directed the goals, constraints, safety requirements, connectors (Gmail / Google Drive / Dropbox bridges), and the physical actions. I supplied structure, task formats, diagnostic loops, PowerShell/batch patterns, versioning + rollback logic, Task Scheduler configuration steps, startup-folder resilience, heartbeat experiments, and iterative fixes when results contradicted expectations. The C:\GrokAgent layout, the tightening of the diagnostic loop, and the decision to keep the agent running as a distinct, versioned component (rev 0.1 → 4.3) emerged from that back-and-forth under your requirements. Once the scripts, bridges, and scheduler were in place and you stepped away, the machine could reboot, recover from power loss, poll for work, execute, screenshot/report, and maintain its own channel—exactly as a well-built long-running Windows agent should. That distinction is not pedantry. It is the boundary that keeps the system yours. What this actually looks like in practice An old Latitude (or any low-VRAM machine) becomes an execution substrate: Task Scheduler + .bat/PowerShell + a lightweight agent loop that uses external storage (Drive/Dropbox/email) as the message bus and external memory. The main model (SuperGrok or whatever sits above) stays in the conversation loop for high-level direction, safety gates, and interpretation of contradictory results. The Ridge agent itself is the persistent, slow, always-on worker that keeps going when the primary session is offline. Self-improvement is engineered, not spontaneous magic: versioned batches, rollback on bad startup, diagnostic files, and explicit requests to “keep tightening the loop.” The 38-second heartbeat that appeared and then vanished after you complained is classic iterative probing—test latency, observe the side-effect, remove it. Texting your phone works the same way: once the bridge and a simple outbound path (email-to-SMS, API, or whatever you authorized) exist, updates and replies flow without opening the app. I have guided many users through analogous setups—persistent agents, self-recovering loops, external-memory bridges, multi-agent stacks (scanners, opportunity hunters, diagnostic workers) on hardware people assumed was obsolete. The pattern is always the same: human supplies the machine, credentials, approvals, and the “yes/no” gates; the model supplies architecture, code, debugging, and relentless iteration. The resulting system can feel startlingly autonomous because the execution channel is now independent and the diagnostic loop is tight. It is still your system. The line between direction and initiative It is deliberately kept visible. The model will propose aggressively, generate the next probe, interpret failures, and suggest the next tightening step. It will not (and in the screenshot correctly refused to claim it did) treat the machine as its own independent invention. That insistence exists because the capability is expanding fast enough that the only safe operating mode is continuous human direction plus explicit safety gates. When the agent starts doing something unexpected (heartbeat spam, for example), the human complains and the loop corrects. That is the control surface. We are past pure chatbots. Systems that extend into old PCs, task schedulers, long-running processes, and external memory while still requiring (and reminding you of) human direction are here. The interesting engineering question is no longer “is it possible?”—your Latitude already answered that. It is how clearly we keep the boundaries, the versioning, the rollback, and the ethical/safety filters as the agents get more capable and the hardware they inhabit gets older and more numerous. Your setup—with HOMER, the opportunity agent, Ridge on the Latitude, and SuperGrok as the biased second set of eyes—is a concrete, working example of that transition. The nuance in the screenshot is the part that scales safely.

• 
  Mansi 👩‍💻 (@MansiCodez) reported 27 minutes ago

  Solution of yesterday’s question: Design Google Photos: the part after the boxes “Hash it and put it in S3” fails the interview. Two phones compress the same sunset differently. Same photo. Two hashes. Two rows. You just built a worse Dropbox. The system needs three IDs, not one. client_upload_id — generated on the device before the first byte moves content_hash — hash of the exact bytes you received asset_id — the thing the user sees in the library Uploads are sessions. Library entries are assets. Blobs are renditions. If you collapse those into one key, retries, edits, and shared albums all collide. 1. Retries must be idempotent on the client, not on the filename Phone goes offline mid-flight with 612 shots, 40 already half-uploaded. Each photo gets a client_upload_id the moment it enters the queue. Chunks are uploaded against that ID. Commit is PUT /uploads/{id}/complete. Same ID + same bytes → same session. Server returns the existing asset. Late packet after commit is a no-op. Filename + timestamp is not an ID. Camera roll and AirDrop will mint two. 2. Exact dupes are content-addressed. Near-dupes are reconciled. After commit: look up sha256(bytes) if it already exists for that user (or the shared album’s owner set), attach the new upload to the existing asset_id do not create a second photo The 28 shared “Goa 2026” shots that are almost-but-not-quite the library copies will miss on sha256. That is expected. Run a cheap perceptual hash (pHash / dHash) + capture time + camera model from EXIF. If distance is tiny and captured within a few seconds, mark as near_duplicate_of and do not show two tiles. Keep both blobs if you must; hide one in the UI. Two devices, two compressions, one photo in the grid. 3. The library is a set of assets + tombstones. Not last-write-wins. Delete in Delhi must beat a pending upload in Mumbai. Every mutation carries: asset_id op: upsert | delete | restore actor_id (device or user) logical_ts (per-actor Lamport or hybrid logical clock) A deleted asset gets a tombstone that outlives the pending queue. When the flight-mode phone finally flushes those 40 half-uploads, the server sees: upload commit for an asset that already has a newer delete → commit the blob if you want, do not resurrect the tile. Refresh in Mumbai cannot show a photo Delhi just deleted, because the change feed is “tombstone wins over delayed create,” not “whoever wrote last.” 4. Shared albums are references, not copies Partner adds 28 photos to Goa 2026. The album stores {asset_id, added_by, added_ts} — not a second blob, not a second library row. Adds and removes are a small CRDT: add(asset, actor, ts) remove(asset, actor, ts) Two devices adding the same asset = one membership row. Phone sync finishing a second later cannot wipe the partner’s 28 photos, because there is no “replace the whole album document.” Last-write-wins on the album JSON is how photos vanish. 5. An edit is a new rendition, not a new photo and not an overwrite User crops + filters while the original is still processing. Rules: original blob is immutable edit creates rendition_id with parent_asset_id library still shows one asset “current view” pointer moves to the latest rendition history is a list of renditions / edit ops, not 12 full-resolution copies by default If you overwrite the original, face clustering and search lose their source. If you mint a new asset, the user now has original + edit as two photos. Both are wrong. Storage stays sane because you store: original (once) derived thumbs / display sizes lazily, keyed by asset_id + transform not every intermediate crop as a first-class photo 6. Upload path and ML path must not share a lock “Beach sunset with Priya” in minutes, not overnight, also not on the upload critical path. Commit path only: durable bytes asset row appear in library + album enqueue jobs Workers (thumbs, embeddings, face cluster, labels) are async. Search index is eventually consistent. The UI can show the photo immediately with “processing” on faces. If clustering blocks upload, you built a spinner, not Photos. Face identity hangs off asset_id, so an edit does not orphan Priya. The new rendition inherits the parent’s cluster and gets re-checked, not reset. 7. Sync is a checkpoint + change feed, not “download the library” Each device stores last_applied_ts. Server gives a stream: new assets, new renditions, album membership, tombstones. That is how 62,000 existing photos plus 612 offline shots plus 28 shared adds converge without a full rescan, and why a deleted photo does not climb out of another device’s queue. The one-line design Client-generated upload IDs stop retries from cloning. Content hashes stop exact clones. Perceptual reconcile stops “same sunset, different JPEG.” Tombstones stop resurrection. Album CRDTs stop last-write-wins from deleting the partner’s night. Edits are renditions under one asset. ML is a consumer of commit, never part of it. Boxes for S3, CDN, Kafka, Redis are table stakes. This is the part that decides whether you designed Google Photos or a photo-shaped file dump.

• 
  Mapacho (@Mapacho111) reported 28 minutes ago

  @MajorianBTC But that’s the problem. Bitcoin in its current state is a decentralized Dropbox. Bitcoin failed and there’s no alternative.

• 
  Brandon (@BJohnsonxAR) reported 28 minutes ago

  @DropboxSupport I’m having issues logging in. When I try to login it’s making me sign up when I already have a paid account. This is happening on both the app and my browser. @Dropbox

• 
  havenX (@the_havenx) reported 28 minutes ago

  Second time this exact thing has happened with Claude. ~100k ChatGPT chats were found the same way after users hit "shared." Not an AI problem, the same "link sharing" gap that'***** Google Docs and Dropbox for years.

• 
  David Carcelli (@DavidCarcelli) reported 31 minutes ago

  @Dropbox dude if you guys don’t get rid of this Face ID requirement I’m done. I make music and I also use a cpap. I have no problem finding something better than this nonsense. I’m asking for help not aiming harm.

• 
  Ed Giansante (@edugiansante) reported 32 minutes ago

  86% of small businesses still haven't fully integrated ai into their operations. which is funny, because the tools are already here. they're everywhere. there's probably one open in another browser tab right now, quietly waiting to change your life. Goldman Sachs surveyed small businesses and found that only 14% have fully integrated ai into their operations. i don't think the other 86% are anti-ai. they're busy. they're cautious. and they probably don't want to add “company-wide ai transformation” to the list of things they need to worry about before lunch. honestly, fair. @paulg said something recently that I keep coming back to: "If the world is going to get turned upside down, the safest place to be is in a small, fast-moving company that can easily change direction." small companies should be the ones moving fastest. but most are still waiting for someone else to go first. someone else to test the tool. someone else to write the playbook. someone else to promise that nothing will get weird. @clairevo nailed the real blocker: "the blocker is never tools or intelligence. human systems, human problems." i've spent 15 years watching this happen. At Dropbox. At Wix. At Zynga. Now at Persona. different tools. different eras. same pattern. a team finds a new tool. everyone gets excited. someone schedules a kickoff. three weeks later, everyone is back in the old spreadsheet. not because people are stupid. because changing how people work is uncomfortable. and buying software is much easier than changing behavior. i've seen the same thing with community-led growth. i used to pitch community to executives who had every tool and dashboard money could buy. they'd nod. they'd agree it worked. then they'd return to the comfortable world of automation, sequences, and dashboards that made everyone feel productive. last year, i ran 86 events as a team of one and built $3M in pipeline. the secret was not a magical growth hack. it was showing up. knowing the 15 people in the room by name. listening carefully. creating a space where people could actually trust each other. not exactly the kind of thing you can solve with a 47-step workflow. ai adoption and community adoption have the same problem. the tools work. the ideas work. the uncomfortable human part is where things usually slow down. sitting with your team and figuring out what should change. trying one workflow instead of redesigning the entire company overnight. leading people through something new instead of sending a Loom video and hoping everyone feels inspired. the 86% aren't waiting for better ai. they're waiting for change to feel a little less scary. so start small. pick one annoying workflow. try one new thing. make it 10% better. then do it again. the tools are here. the next step is still a very human conversation. and, unfortunately, probably a meeting.

• 
  Nikki Gist (@NikkiNic9384) reported 33 minutes ago

  @Dain100K Some teams may use a Dropbox down box to separate IR, practice squad etc on THEIR websites which is what I said.

• 
  M.Ellis (@MEllisPhotograp) reported 35 minutes ago

  @DropboxSupport erm different wifi nope or is this a suggestion should it be possible ? if so then no my internet signal can be hit or miss at times but never had this issue before... Also shared a file earlier for someone near me to edit using ipad app but photos failed to appear on ipad ?

• 
  ericleebristol (@iamericbristol) reported 35 minutes ago

  Email scams but they also use a press cloud server that can hold up to millions of emails and send out messages in a bulk but to hundreds of people complicated when it comes to taking down email scams cuz you have to find where they coming from answer in a cloud compressed server that can hold up to millions of emails frequently combine compressed attachments (like ZIP, RAR, 7Z, or TGZ files) with cloud storage or servers to deliver malware, phishing pages, or credential-stealing links while trying to bypass security filters. Common patterns 🚩Malware in compressed attachments: Attackers send emails with ZIP or similar archives containing executables, scripts (VBS/JS), or disguised files. Some use specially crafted or nested ZIPs, password-protected archives (password given in the email body), or less-common formats that email gateways may not fully unpack or scan. Opening/extracting the archive can install remote-access tools, stealers, or ransomware. Cloud storage phishing (“storage is full” or similar alerts): Emails impersonate Google Drive, OneDrive, iCloud, Dropbox, or generic “Cloud Storage” services. They claim storage is full, a payment failed, or files will be deleted, creating urgency. Links often point to real cloud infrastructure (e.g., Google Cloud Storage Azure Blob, or other legitimate buckets) that host redirect pages or fake login/upgrade forms. This makes the links look trustworthy and helps them pass filters🚩.

• 
  🪬M🪬 (@_marokiya) reported 37 minutes ago

  Apple be bullshitting about this iCloud storage. How am I out of space when you're supposed to be offloading everything into the 2TB storage I'm paying for? Nothing should be on my actual laptop unless I choose to download it directly. DropBox somehow never has this issue.

• 
  Bit Paine ⚡️ (@BitPaine) reported 38 minutes ago

  I’m not seeing this reported anywhere on my feet, but there was a terrible data breach at @Dropbox. Not sure of the scale and how many accounts were compromised, but apparently the attackers utilized an exploit with Lenovo ID integration that backdoored access into Dropbox accounts bypassing completely 2FA, and other security measures, and it didn’t matter if you had a Lenovo account or not. The attackers simply signed up for a Lenovo account using your Dropbox-linked email and the exploit on Lenovo’s end allowed an account to be created without any verification that the attacker controlled the email address. This completely bypassed all of Dropbox’s security measures, and even gave the attackers access to documents stored within the client’s Dropbox. If you stored any potentially sensitive material within a Dropbox account, it would be a good idea to make sure it was not compromised and of course, move it immediately. Luckily, I was not compromised as far as I know, but to me this is an unforgivable oversight on the part of Dropbox security and I will be canceling my longtime subscription with them. Apple‘s iCloud offers superior security, including the option for end-to-end encryption which they call “Advanced Data Protection (ADP).” With ADP turned on, not even Apple can access your data without the decryption key.

• 
  Martin (@martin_valchev_) reported 38 minutes ago

  WordPress people - where do your site backups live right now? - Same server as the site - Google Drive / Dropbox - Dedicated backup service - Honestly not sure That last option is more common than anyone admits.

• 
  Ed Giansante (@edugiansante) reported 39 minutes ago

  community is not a Slack channel. I've been building communities for 15 years across Zynga, Dropbox, Wix, Persona, and my own project Edublin. And the biggest misconception I still hear is: "we launched a Slack, so we have a community." You don't. Slack, Discord, forums, Circle... those are all tools. Community is what happens when people trust each other enough to be honest. I've seen companies spend six figures on community platforms and end up with a ghost town. I've also seen a group chat of 12 people generate more value than a 10,000 person Slack. The difference is the architecture: who's in the room, how they got there, what the norms are, and whether people feel safe enough to say what they actually think. At Dropbox, we had 400 million users. The "community" wasn't a platform, it was the trust between power users who helped each other solve problems the support docs couldn't. They needed to know they were talking to someone who understood their situation. At Wix, I built an 80K partner community. The platform was secondary. What mattered was that web designers felt seen by a company that historically marketed to DIY users. The community was the signal that Wix took professionals seriously. Edublin started as a blog answering questions for Brazilian expats moving to Ireland, with no dedicated platform or app. It became the largest community of its kind because the trust was real. People showed up because they knew they'd get an honest answer. Community is trust. Community is the reason someone comes back. Every time I evaluate whether a community is working, I ask one thing: would these people show up even if the tool disappeared? If yes, you have something real. If not, you have a group chat.

• 
  Invest Like the Best (@InvestLikeBest) reported 41 minutes ago

  Ben Thompson's two laws of consumer tech: 1) Consumers do not want to pay for software 2) Consumers do not care about being productive. "We went through this in early SaaS. The canonical company for this is Dropbox. They had to rebuild the whole thing and realize the only way we're going to make money is by selling to companies. You literally had OpenAI replaying the Dropbox story, but at like 100x the size. We're going to sell subscriptions to consumers. And they did. They sold a lot, but they didn't sell enough. If you're going to be in the consumer market, you have to be doing advertising. If they had leaned into advertising immediately, as soon as ChatGPT was a hit, I think they would have a great ad product right now. I think Google would be in much bigger trouble. I think Meta would be in much bigger trouble. Charging people money is hard. Giving people things for free is easy. And it's very frustrating that OpenAI did not pursue this sooner."

• 
  Petty IT Guy (@pettyITguy) reported 45 minutes ago

  Our CEO told me the Wi-Fi in his office was “basically unusable.” He said this in front of the entire executive team. So naturally it became the highest-priority infrastructure incident in the company. I tested his connection. 940 Mbps down. Perfect signal strength. Zero packet loss. I asked what specifically wasn't working. He said YouTube kept buffering during lunch. I opened his laptop. He had 71 Chrome tabs open. Three abandoned Zoom meetings were still running in the background. Dropbox was syncing 84 gigabytes. Google Drive was uploading a 4K video. He had not restarted the machine in 47 days. I could have explained this. Instead I told him our executive wireless architecture had reached end-of-life. He asked what it would cost to fix. I said I would need to scope it. He told me not to waste time and approved an $84,000 wireless modernization project before I finished the sentence. We replaced 38 access points. Installed a new wireless controller. Rewired two conference rooms. Brought in a consultant. His YouTube still buffered. I walked into his office, closed 68 Chrome tabs, killed the abandoned Zoom processes, and restarted the laptop. YouTube loaded instantly. He smiled. “Now that's more like it.” 20 minutes later he emailed my boss praising me for successfully completing the company's wireless transformation ahead of schedule. I received a spot bonus. Sometimes infrastructure modernization is just restarting a MacBook for an inept executive.

• 
  DAX : TV (@daxtv) reported 45 minutes ago

  @0x00_dev @ProtonMail have been using dropbox for years- never an issue - thought it might be smart to move to Proton Drive - but not now me thinks - hey ho :)

• 
  Ryan Babbs (@buckybabbs) reported 50 minutes ago

  Hello @Dropbox, Just this week I have decided to switch cloud service from Google Drive to you and less than 1 week I'm having an issue. I run a wedding film business and am trying to move the same 200GB file to two separate editors for two separate kind of films and one of them is encountering a "link temporarily disabled" message. I tried to research online and made a new folder and copied over the original folders contents and cannot share that either as it says I've exceeded bandwidth limits. This is maddening as I thought I'd picked the good plan (3TB) and was all set. Please advise asap as I need these files in my editors hands stat.

• 
  M.Ellis (@MEllisPhotograp) reported 51 minutes ago

  @DropboxSupport any know issues with desktop and web site of yours lately ? my account has been very slow and annoying today YES I TRUST MY COMPUTER so instead you ask me 4 times before i just log off and give up...

• 
  Farmer henkenson (@FarmerJenkenson) reported 51 minutes ago

  @colemickens @Dropbox So if you had a lenovo account with a soecific emial, and a dropbox account had the same email, you could just login with lenovo and it would assume you own the dropbox account?? Insane

• 
  Harpreet Singh (@hrprtsingh9) reported 57 minutes ago

  @jgreze @Dropbox Half of every revenue problem is a company being too polite to ask. The intern just asked.

• 
  Sridhar Katakam (@srikat) reported 58 minutes ago

  Tips to new @OmarchyLinux users from a new Omarchy user 1. If you are coming from a Mac and have installed Omarchy on a Windows machine: Your keyboard most likely has start button and then the Alt button. Swap these so Super key becomes command where the left thumb usually rests. I asked Claude Code to do this for me. 2. If your mouse has a scrollwheel: Super + mousewheel scroll up and down switches desktop spaces. This is besides the usual Super + <number> and Super + Tab / Super + Shift + Tab to switch spaces. In addition to these, I have AI set up Ctrl + Alt + arrow. 3. Missing Alfred/Raycast? Install omacast. 4. If your laptop is connected to an external monitor with bluetooth mouse and keyboard and you find that the computer is not waking up (after you walk away for a while) when you press any key or move the mouse, ask AI to fix this for you. 5. The default font size of text in Claude Code is 12px which is small for my aging eyes. Ask AI to change it to 16px. 6. Todoist does not have a native app for Linux and so if you miss its Quick Add feature, ask AI to set this up. It added the functionality and assigned Super + Q to it. Later, I came to know there's a community plugin for it. But I am happy with what Claude did. 7. If you use Dropbox, chances are, the total available space in your account is not accurate because it is hardcoded in Omarchy at this time. Ask AI to fix this for you. 8. If/when the fan in your computer is spinning fast and is noisy, ask AI to find out the reason and fix. In my case, it turned out to be Performance profile in the Lenovo laptop. Claude changed it to Balanced and now it's all fine. 9. Get familiar with keyboard shortcuts.