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Dropbox is a file hosting service operated by American company Dropbox, Inc., headquartered in San Francisco, California, that offers cloud storage, file synchronization, personal cloud, and client software.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Dropbox. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Dropbox users through our website.
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Website Down (43%)
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Errors (36%)
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Sign in (21%)
Live Outage Map
The most recent Dropbox outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Lima |
Errors | |
 Regensburg |
Website Down | |
 Alcobendas |
Website Down | |
 Belém |
Errors | |
| Belém |
Errors | |
 Sugar Land |
Errors |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Dropbox Issues Reports
Latest outage, problems and issue reports in social media:
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Pablo
(@parroyoleon) reported
@DropboxSupport I tried from different browsers, two colleagues that are working from their homes are having trouble too viewing or downloading files in the web version.
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Jay-T
(@joshthomas4real) reported
@DropboxSupport I can’t download anything. Seems like a few people are having this issue, when will it be resolved?
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Michael Eng
(@MikeTheObserver) reported
@DropboxSupport Same issue in Florida. Files not uploading/downloading and just stuck in sync limbo. Mac app.
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angie
(@ayangie) reported
@DropboxSupport Hi there! I'm having issues to download and upload files too. What's going on? :(
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jmveras
(@jm_veras) reported
@DropboxSupport The error occurs with both
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Joe 🎃 Jenny LeClue ( Switch, Apple Arcade, PC )
(@Mografi_Joe) reported
@DropboxSupport @AllanM88 I'm having this same issue, both with the desktop app and website. I've never had it be this slow on my connection before. Something is definitely wrong.
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Allan M
(@AllanM88) reported
@DropboxSupport From the web. I’ve tried using different browsers (chrome, safari, and Firefox) and experience the same issue. I can download files from another cloud service fine, it’s only Dropbox that I’m having this issue with.
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Peter Linares
(@PeteRambles) reported
@DropboxSupport I cannot Direct Download anything on the latest versions of Chrome or Firefox for Mac. Every download fails. Already cleared cache and cookies and gone incognito. Not working.
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angie
(@ayangie) reported
@DropboxSupport I don't receive any error message, but I can't sync anything, not even a small photograph. It's like there is a bad connection but my internet is working fine. Other colleagues are having the same issue
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LIV & TOR BFF
(@LivandTorBFF) reported
@asassano @DropboxSupport I am also having this issue
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Micha R████ 💉💉👍🏻
(@m_i_c_h_a_r) reported
@originalesushi Thanks for this, I thought I was alone in this. Companies like Google, Microsoft and Dropbox have been doing that for years, but the do it mainly server-side. I wonder if consumers know that their 1 TB of "free" OneDrive data isn't end-to-end encrypted.
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Allan M
(@AllanM88) reported
@DropboxSupport The only error I’m getting is when it ‘Times Out’ and chrome just says, “Failed - Network Error”.
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vitor oʇɐdɹɐɔs
(@vitorscarpato) reported
@holasoymonki @DropboxSupport Sabe problem here! Really slow sync in the desktop app or downloading files on the web since the beginning of the day. Heeeeelp!
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Santiago
(@holasoymonki) reported
@DropboxSupport Hi! Dropbox is working really slow today (not working) me and my team cannot work today since the day started.
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jmveras
(@jm_veras) reported
@DropboxSupport My internet works fine and the problem is only with dropbox service
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Sebastian Marín
(@CyanWaves) reported
@DropboxSupport Hi! We don't use the mobile app. Only stock Windows Defender. Already rebooted system and router. Non-synced files from different accounts sent by clients won't download on browser either (network error). I can see the to-be-synced file list in the app, but it's stuck syncing.
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Pablo
(@parroyoleon) reported
@DropboxSupport not being able to download files, having trouble accessing files on web. My colleagues are having trouble too. Is the service down?
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A Living Tribute
(@alivingtribute) reported
@asassano @DropboxSupport Our team is currently having the same issue across multiple office locations.
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Scott Foltz
(@scottyboiii_) reported
@DropboxSupport There’s nothing I can do to fix failing downloads on my company’s Dropbox account. Files ranging from 40mb to 4gb fail to accrue 300kb before failing
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EME-encubierta
(@CunadaNuera) reported
@DropboxSupport @neujunior Not working at all! It takes forever to download!
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Dan Goldwasser
(@dgoldwas) reported
Dropbox seems broken..... <sigh> Mondays.
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Reinhold Sagastume
(@ReinholdSag) reported
@DropboxSupport Reporting the same issue as all previous replies. The download rate is under 20kb per second, and after a few minutes downloading i got a network error. My connection is fine, i'm syncing and downloading files with google drive without any problem.
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Christiana Lilly
(@christianalilly) reported
@AllanM88 @Dropbox I am having the same issue, a 40mg folder is estimating 20-40 minutes to download
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Tom Orden
(@8bitpxl) reported
@Mografi_Joe At 1st I thought this was OneDrive as I switched to them recently from Dropbox. OneDrive has been very slow compared to Dropbox for me. But looks like no one can escape the upload blackhole.
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Cholde.
(@Cholde) reported
@DropboxSupport I have the same issues like @jm_veras and @BlazarX24. My internet is fine but I’m trying to download files from DB and the server fail.
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jmveras
(@jm_veras) reported
@DropboxSupport Yes. The problem is the same for all the alternatives that you mention
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jmveras
(@jm_veras) reported
@raquelmarini_ @DropboxSupport Facing the same kind of problems here
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jmveras
(@jm_veras) reported
@DropboxSupport It seems that you're facing an issue with download and upload speed worldwide. We're having serious problems with it and with a lot work to do.
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Rafael Casagrande
(@casainthehouse) reported
@DropboxSupport any ETA on normalizing the upload/download issue? I have 500gb waiting to sync and need them online for my team ASAP. Can you give me a little help? 😢 using dropbox windows v128.4.2870
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LIV & TOR BFF
(@LivandTorBFF) reported
@DropboxSupport Hi @DropboxSupport, I was having issues with downloading from the site and also desktop was syncing thousands of files saying it would take hours. It was working fine this past Friday. I uninstalled the app and now I cannot reinstall due to a failed network error.