Dropbox down? Current status and problems

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (44%)
• Website Down (33%)
• Sign in (22%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Alpharetta	Sign in	24 days ago
Shreveport	Sign in	1 month ago
Lima	Errors	2 months ago
Regensburg	Website Down	2 months ago
Alcobendas	Website Down	2 months ago
Belém	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Dropbox Support (@DropboxSupport) reported 48 seconds ago

  @shibapomep Thanks for continuing in English! Do you mind sending us a screenshot of the errors you mention? Also, just to confirm, did you attempt to upgrade your Dropbox account via the App Store on your mobile device?

• 
  🐥🌿 (@shibapomep) reported 3 minutes ago

  @DropboxSupport I also tried "restore purchases", but I get error 404

• 
  Jeremy Wood (@excitedpixels) reported 4 minutes ago

  @Dropbox Today is the day I finally decided to wave bye bye to dropbox. Years of overheating devices, slow syncing and crashes have convinced me to try something new and much cheaper. @googledrive Please don't let me down and please tell me how to sync photo's on the computer!!

• 
  🐥🌿 (@shibapomep) reported 4 minutes ago

  @DropboxSupport Hello! I purchased a Dropbox 30-day free trial, but it says "An unknown error has occurred" and I can't upgrade. What should I do?

• 
  Thomas Gesimondo (@TGesimondo) reported 11 minutes ago

  @DropboxSupport Ticket #21048522 I can not access my desktop after following your technicians instructions. I have patiently followed every attempt to fix and after 10 hours your company is ignoring me

• 
  Hosh (@itstimetohosh) reported 14 minutes ago

  Since the VPN is not working on my Home Computer anymore, I transfered some files per dropbox so I could work from home. Now im unable to open a Zbrush File because its been created in a newer version than the one I have installed. *sigh*

• 
  Thomas Gesimondo (@TGesimondo) reported 18 minutes ago

  @DropboxSupport at 5:11pm it's now been 7 hours since they started my problem and 4 hours of support refusing to get on a simple call. Problem still not solved

• 
  Thomas Gesimondo (@TGesimondo) reported 18 minutes ago

  @DropboxSupport you have my Ticket #21048522 - Please reach out to me so I can solve the problem your tech created. Please let everyone know why you won't provide a phone number. Please let them know how customer support can ghost a client.

• 
  Thomas Gesimondo (@TGesimondo) reported 19 minutes ago

  @DropboxSupport and that was the last I heard from support. 2.5 hours with no response - 11 hours since they made a mistake - over 6 hours of chats that would be equal to a 20 minute call. Problem still unresolved

• 
  Steven Cheshire's British & European Butterflies🦋 (@britbutterflies) reported 20 minutes ago

  @DropboxSupport Thanks all sorted. Deleted backups. If only you could easily access that URL from Dropbox menu? Can't be only person with this issue... been trying to work out issue for months. Thanks for your help!

• 
  OddLogic (@oddlogic1618) reported 23 minutes ago

  @DropboxSupport Yea I already did the permanent delete and the space quota was still full, don't worry though, I already fixed my problem and deleted my #Dropbox account.

• 
  Thomas Gesimondo (@TGesimondo) reported 24 minutes ago

  @DropboxSupport at 3:25pm they ask if I can see all my files on dropbox. I remind them, that is not my issue. My issue is I can't see my files on my computer because of what their tech did!

• 
  StewartLynch (@StewartLynch) reported 26 minutes ago

  @thedevme I use to have a NAS, but that is not really what I am trying to solve. I want synced data available on both my macs without having to access some external storage. I have CloudKit working now, but Dropbox is still broken. Waiting for a support call.

• 
  Darkmans Darkroom (@dmdarkroom) reported 26 minutes ago

  @DropboxSupport is the website down? can't get into my account

• 
  Kubilay Kocak (@koobs) reported 29 minutes ago

  .@Dropbox: another company with zero problem ******* over people with user-hostile product changes, marketed as benefits, to make bank through a more frustrating and painful user experience. Gaslighting to the extreme. Take your business elsewhere.

• 
  MilkyMint | fetish content (@KinkyMilkyMint) reported 31 minutes ago

  My Dropbox glitched this morning and seems to have reset the password on the **** folder. I’ve changed it back, so it should be working fine. But if you have any issues feel free to message me!

• 
  Enter My Dreams Visuals (@Emdvisuals) reported 31 minutes ago

  @DropboxSupport is dropbox down right now? trying to access files and won't let me login

• 
  Jamie Mcparland (@WSDjamie) reported 33 minutes ago

  I'd love a 2015 version of @dropbox before it got bloated and terrible. You had ONE JOB! Then you added the kitchen sink. Did you not see what happened to Evernote? We all bailed.

• 
  Rianna 🥃🧊🚬⚜️ (@PeakyRianna) reported 33 minutes ago

  @Christo1269 Yeah if the file is very big Twitter lowers the quality to make it smaller. The only way to fix it is to share the file from somewhere else I think (I’ve used Dropbox shared folder for this)

• 
  JL (@donnamir801) reported 34 minutes ago

  Unsuccessful attempts at trying to transfer 800GB of data from my Google account to Dropbox using Google Take out. 3 different error msgs, same environmental constraints. Unsure if it's because the account is protected (it belongs to my former organization).

• 
  Thomas Gesimondo (@TGesimondo) reported 34 minutes ago

  @DropboxSupport at 4:12pm I guess problem not solved so you guessed it...they won't get on the phone but want more screen shots as they write "Excellent - please send us a screenshot of that too, so that we can be on the same page. "

• 
  ✐ Mikaela Jane ✎ (@Mikaeladraws) reported 36 minutes ago

  Dropbox is down everyone quit

• 
  Joseph Liu (@JosephPLiu) reported 37 minutes ago

  @doctorpfs @Dropbox I haven't personally had this issue, but I'm still having issues with Spotlight correctly indexing any Dropbox files on MacOS Ventura.

• 
  Marion Deeds (@mariond_d) reported 39 minutes ago

  @Dropbox What is wrong? I get a 5XX error when I just type in the URL. Your chatbot is not helpful.

• 
  Lillie-Beth ****** Brinkman (@lillie_beth) reported 42 minutes ago

  Hey, @DropboxSupport and @Dropbox, I can't get into my Dropbox right now and really need to on deadline. Is your server down? I am getting an Error (5xx) message and can't find help for it. Any ideas?

• 
  Brent Forbush (@BrentForbush) reported 43 minutes ago

  @ShaynaCPA @LindseyStarrett @surface The answer should be largest processor and ram should dictate (hd doesn't matter unless using like onedrive/Dropbox as file server or a virtual server like Pine or VO)

• 
  Randy Hilgers (@whatsupwthat) reported 46 minutes ago

  @UPS is your website broken? I tried to search for the nearest dropbox when I entered my five digit ZIP code in Illinois, it thought I lived in Puerto Rico. When I tried my town name and state it said nothing found.

• 
  Mykail James | Financial Educator (@BoujieBudgeter) reported 46 minutes ago

  Im having a serious storage issue with my content 😭 I’m thinking of adding Dropbox to my tech stack. For my content creators, how do you store you content? How often do you purge?

• 
  Thomas Gesimondo (@TGesimondo) reported 48 minutes ago

  @DropboxSupport after 6pm I manage to get help to login to my stand alone account. It doesn't help as "reply" is grayed out. Customer support keeps trying to get me to reply but it's fruitless

• 
  bshirt (@bshirt2) reported 57 minutes ago

  @DropboxSupport I cannot download the past receipts from Sept 2021 to May 2022. It has the following error message. Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, ...