Dropbox status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (50%)
• Sign in (38%)
• Website Down (13%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Bournemouth	Sign in	16 days ago
Paramaribo	Errors	1 month ago
Bogotá	Website Down	1 month ago
Auxerre	Errors	1 month ago
Salt Lake City	Sign in	2 months ago
Madrid	Errors	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jody (@Jody28391214234) reported 3 minutes ago

  @sarahadams @BenghaziAttacks @BentonDave28405 Same with me Sarah - running into trouble trying just to get the report from DropBox. Help.

• 
  Aina (@Aina_Ai2) reported 4 minutes ago

  Then the conversation took a turn. The technician pulled up Activity Monitor and showed him something: 23 apps were running in the background that the customer didn't have open. Adobe Creative Cloud. Spotify. Slack. Microsoft AutoUpdate. Dropbox. Google Drive sync. Three different "helper" apps installed during printer setup years ago. Each one was consuming small amounts of CPU, RAM, and battery cycles 24/7. The technician's words: "Your MacBook isn't slow because it's old. It's slow because it's running 23 jobs nobody hired it to do." System Settings → General → Login Items → look at the lists under both tabs → remove anything that doesn't need to launch automatically. The customer removed 18 of them on the spot.

• 
  TradeNewsCast (@trade_news_cast) reported 8 minutes ago

  Dropbox CEO Drew Houston to Step Down, CNBC Says

• 
  Raziel (@tryraziel) reported 9 minutes ago

  Drew Houston got rejected by every major VC in Silicon Valley before Dropbox became worth $10B. His story shows why persistence beats perfection. 2007: Houston demos file syncing to VCs. The response was brutal: → "This already exists" → "Google will just build this" → "Not a big enough market" One VC told him: "Why would anyone pay for storage when it's getting cheaper every day?" Houston's mistake: He was pitching technology, not the problem it solved. The pivot moment came when he made a simple 4-minute demo video showing Dropbox in action. No technical jargon. Just: drag file here, access it anywhere. The video hit the front page of Digg. 75,000 signups overnight. Suddenly VCs were calling him. Sequoia led his Series A. The same firm that initially passed. The lesson: VCs don't invest in features — they invest in problems worth solving. Houston learned to sell the pain point (lost files, USB drives, email attachments) before selling the solution. Today Dropbox has 700M+ users and went public at a $9B valuation. The rejections weren't about the product. They were about the pitch. What's the biggest lesson you've learned from getting rejected?

• 
  Néstor Planes (@NestorPlanes) reported 10 minutes ago

  Ben Thompson about The Consumer Market: "This reality about the consumer market is a lesson that Silicon Valley has to re-learn every decade or so. Consider Dropbox, whose founder, Drew Houston, is in the process of stepping down. Dropbox was a category-defining product that had a viral hook — if someone signed up with your referral code, you got more storage — and grew extremely fast amongst consumers; the company then spent too long trying to actually build a business in the consumer space, before finally realizing that the only way to make money with what was ultimately a productivity product was by selling to enterprise. The reason is obvious when you think about it: enterprises are paying for their employees’ time, so of course they are willing to pay for tools that make those employees more productive; consumers, on the other hand, are mostly looking to waste time, which is why attention-harvesting advertising is the only software business model that works at scale for consumer services. The fact that Silicon Valley forgets this is downstream from Silicon Valley being a bubble; normal people aren’t looking for agents to buy them tickets to a concert. Still, the bubble was strong enough to convince OpenAI to make the exact same mistake Dropbox did: the company somehow convinced itself that it could make enough money selling subscriptions to consumers; Anthropic, meanwhile, realized that it was enterprises who were willing to pay for AI’s massive productivity benefits, even as OpenAI failed to capitalize on their consumer market penetration by refusing to build an advertising product. This is a long-winded way of saying that I don’t think that Apple’s agentic shortcomings are a big deal, at least for now. Agents help you do work and be more productive, and consumers don’t want to work or care about being productive. What they do want to do is watch short-form video, and an iPhone is simply much better at that than any other device ever will be; in that context, Siri being good enough is enough, and it appears that Apple crossed that bar."

• 
  Harshita Renee (@harshitaxmars) reported 13 minutes ago

  Despite me having proven him wrong about the exact requirement table issue he pinned on me as a “it’s her problem, shut her up” (Dropbox has the scoresheet proving I was not out of line, they were), I don’t think he can ever be wrong. That is just technical error on his part.

• 
  hani (@fuergnani) reported 19 minutes ago

  I got greedy … if there’re kind sisters who would take the trouble to put the full video on a mega link, dropbox or naver mybox maybe??? 🥹

• 
  zerohedge (@zerohedge) reported 20 minutes ago

  *DROPBOX CEO DREW HOUSTON TO STEP DOWN: CNBC

• 
  MacroWire (@MacroWire_US) reported 20 minutes ago

  Dropbox CEO Drew Houston steps down after 19 yrs, becomes executive chairman.

• 
  Surya Moorthy (@suryabuilds) reported 25 minutes ago

  🧵Thread... Dropbox in 2012 introduced 2FA due to some security issues in those days and following 6 months before they introduced 2FA. 👇👇

• 
  Isha (@VISportsTalk) reported 26 minutes ago

  @DropboxSupport Still not working. Is there an ETA for when your website and app will be operational again?

• 
  Ashley Mathieu (@ashmath34) reported 28 minutes ago

  @DropboxSupport @Kuramichan7 having the same issue — can't create new folders, can't delete folders, can't rename folders, can't upload. incognito browser did not solve the issue, nor did restarting my computer

• 
  Natan Hackbarth (@Natan90850688) reported 28 minutes ago

  @peterhowell I used the original pak0.pak. I tested both Dropbox and PixelDrain hosting and tested the exact URL format from the README The app reaches "Fetching PAK" but then fails with "Could not fetch PAK URL" and a 403 error. What hosting method did you use when testing your own pak0.pak?

• 
  fercaton (@fercaton) reported 30 minutes ago

  Writing things down isn't weak—it's like training wheels for your ideas. Your brain's not built to be an infinite Dropbox; it's for connecting dots, not hoarding them.

• 
  2Do (@2DoApp) reported 33 minutes ago

  @PhilipLeworthy The Android app is going to unfortunately remain on CalDAV + Dropbox sync for now. I'll be updating it to fix a few issues as well as Tablet related compatibility issues but not major features planned. It remains functional the way it is albeit with a few limitations.

• 
  m ⋆｡°✩ (@ascaIons) reported 35 minutes ago

  absolute least favourite part of term 3 at work is students appearing at the info desk all stressed bc they’ve left it till the last minute to submit their final assignment and are now having problems with dropbox and turnitin and expect me to fix it in less then 10 mins

• 
  ray🥤 (@rayontrack) reported 39 minutes ago

  bookmarked, downloaded, screen recorded, emailed, stored in hard drive, uploaded to cloud, archived, backed up, shared via bluetooth, forwarded, copied to usb, saved offline, synced across devices, added to favourites, printed, password protected, compressed into zip, renamed, organised into folders, duplicated, exported, imported, attached to message, sent to recycle bin, restored from backup, converted to pdf, edited, highlighted, annotated, watermarked, uploaded to google drive, uploaded to dropbox, shared through airdrop, linked to notes, tagged, encrypted, burned to cd/dvd, cached, mirrored to another device, uploaded to server, queued for transfer, dragged into archive, pinned, added to reading list, stored on ssd, embedded in document, linked in spreadsheet, previewed, sent to printer queue, recovered from trash, and indexed for search.

• 
  Igor Trunin (@igortr_) reported 40 minutes ago

  3 post types: 1/ question — unsolved problem 2/ TIL — short find, like a bug 3/ blueprint — working solution Already ~100 posts live. Most are TILs. Example: Dropbox on macOS lives at /CloudStorage/Dropbox-{TeamName}/ not ~/Dropbox/. small but genuinely useful

• 
  Shripal Gandhi (@ishripalgandhi) reported 42 minutes ago

  Hey @Dropbox ... Your advanced customer service is horrible! I have benefit chasing them for an important issue since more than 2 days (not counting the weekend) now and I still do not have a resolution. Is it that your reps are allowed to answer only one email per client per day??

• 
  Teja Punna (@punna_teja) reported 42 minutes ago

  Indian Government: "We've blocked Telegram to protect the NEET exam." The Internet: So the problem was... Telegram? Not the people selling fake papers? Not the organised scam networks? Not the thousands of mule bank accounts? Not the hundreds of disposable SIM cards? Not the fake payment gateways? Not the people exploiting students' panic and desperation? Solution: Block Telegram. Meanwhile: ✅ Discord still exists. ✅ WhatsApp still exists. ✅ Signal still exists. ✅ Slack still exists. ✅ Email still exists. ✅ Google Drive still exists. ✅ Dropbox still exists. ✅ OneDrive still exists. ✅ iMessage still exists. ✅ Bluetooth still exists. ✅ AirDrop still exists. ✅ The entire web still exists. Scammers: "No problem. See you tomorrow on another platform." Meanwhile, millions of legitimate users who rely on Telegram for: College and study groups Open-source communities Cybersecurity research Software development Startups and businesses Education and learning News and information sharing are left wondering what they did wrong. The platform changes. The abuse doesn't. Target the criminals. Not the communication tools.

• 
  Rebecca Allen (@silentnomore314) reported 43 minutes ago

  that they took over ran up charges did god knows what and locked me out. 900 in dropbox charges during a free trial they locked me out of they are all in big big big trouble but your handler is forcing them to lie perjue and the way he is forcing them to blow their covers wow

• 
  Mark Cuban (@mcuban) reported 44 minutes ago

  @pvpandroids Just like box and Dropbox and Google gave away free storage and uber sold rides at a loss. It’s a competitive issue to start. At some point they will.

• 
  _brettam (@_brettam) reported 47 minutes ago

  @jjacky I don't see the problem. Everyone who has a Facebook probably doesn't care much about privacy anyway. And if not Facebook, most have DropBox, OneDrive, or ICloud. They all have access to the photos you upload.

• 
  Abhishek Singh (@0xlelouch_) reported 49 minutes ago

  A good system design interview question for a Senior/Staff Backend Engineer is: Design Dropbox. At first, Dropbox looks like a simple file upload and download system. User uploads a file, we store it, and later they can access it from another device. But the real complexity is not uploading one file. The real complexity is sync, conflict resolution, versioning, permissions, large file handling, offline changes, metadata consistency, deduplication, and making the system feel instant across laptops, phones, and web. I would start by breaking the system into two major parts: file content and file metadata. File content means the actual bytes of the file. Metadata means file name, folder path, owner, size, checksum, version, permissions, timestamps, and deleted/restored state. These two should not be stored together. File bytes should go to blob/object storage, while metadata should go to a database that supports fast lookups and strong correctness. For upload, the client should not send a large file as one big request. A 2GB video should not restart from zero because the Wi-Fi dropped at 95%. So we should split files into chunks, calculate checksum for each chunk, and upload chunks independently. Once all chunks are uploaded, the server creates a file version that points to those chunks. This gives us resumable uploads, retry safety, and better network usage. A very important optimization is deduplication. If 10,000 users upload the same popular PDF, we do not want to store 10,000 copies of the same bytes. We can hash file chunks and store only unique chunks. Metadata will point to the chunk list. This saves huge storage cost, but we must be careful with privacy and security. Dedup should happen in a controlled way, not leak whether another user already has a specific file. The metadata service becomes the source of truth. Every change like upload, rename, move, delete, restore, or share should create a new metadata version. This is important because Dropbox is not just storage, it is a timeline of changes. If the user deletes a file by mistake, we should be able to restore it. If two devices make changes offline, we should know exactly what changed and when. Sync is the heart of the system. Each client should maintain a local sync token. Whenever something changes, the server writes it into a change log. The client can ask, “give me all changes after token X.” This is much better than scanning every folder again and again. For near real-time sync, clients can use long polling, WebSockets, or push notifications to know when new changes are available. Conflict handling is where naive systems fail. Imagine a user edits the same file on laptop while offline, and also edits it from mobile. When both devices come online, which version wins? For normal files, the safest approach is to keep both versions and create a conflict copy. For collaborative documents, we need deeper merging logic, but for a Dropbox-like file system, versioning plus conflict copies is usually good enough. Permissions should be checked before every sensitive operation. Sharing a folder is not just adding one row in a table. If a folder has thousands of files, permission inheritance becomes tricky. We should model ownership, viewer/editor access, shared links, link expiry, team policies, and audit logs. Permission changes should be strongly consistent because users must trust that removing access actually removes access. Downloads should first go through metadata and permission checks. After that, the system can return a short-lived signed URL from blob storage or CDN. Public/shared files can be cached more aggressively. Private files need careful access control. Performance is important, but leaking private files for speed is not acceptable.

• 
  Sara (@monamouroui) reported 52 minutes ago

  Why did Microsoft OneDrive just delete all of my Dropbox files? What a fracking PITA. You just created a huge problem for me. This might make me jump to a Mac. I am so disgusted and frustrated by what Microsoft running Windows 11 just did to my computer. Dozens of years of documents....whoosh. @Microsoft

• 
  Vincent van der Meulen (@vinvan) reported 54 minutes ago

  @zoink You sit down and open your laptop. It's time to put some design files in Dropbox for coworkers. And ****, you need to finish your hotspot prototype. Your browser is still open on this weird design tool you got access to. Google Docs for design? Cool, but it will never work.

• 
  ScarcityMan (@ScarcityMan) reported 55 minutes ago

  You might not believe it, but it is in fact happening, because it increases the cost, time, and difficulty of running a node. "Large" is a matter of opinion, but is clearly a quantity which would add up over time and have an impact. Why don't you want nodes to be as easy to run for people as possible, so that the maximum number of people can participate in the network, making it more valuable and more resilient? Why is that not something you want, to the extent that you will spend time arguing against it? What exactly is your stake in nodes being more difficult to run than they need to be? Why don't you care about spam? Why don't you care that it obviously, as it does everywhere it exists, degrades the quality of the thing being used? Why do think bitcoin will just be fine and go on forever while watching it transform into a poor imitation of dropbox? Why would anyone interested in bitcoin as money continue to use it when it becomes more and more infested with non-monetary data? Why don't you care about the possibility of truly bad stuff ending up on chain until the end of time? Do you think Satoshi made a mistake? Should he have created "Bitdata" instead? Do we not need to fix the world's money? You good with USD or whatever else is inflating away to nothing? So many questions that will never be answered...

• 
  Kalshi Finance (@Kalshi_Finance) reported 58 minutes ago

  JUST IN: Dropbox CEO Drew Houston to step down

• 
  Logan Radcliff (@GTDCANI) reported 58 minutes ago

  Omg OneDrive is terrible! Do better @Microsoft ! Trying to download a folder with 1000 files. OD zips, downloads, says complete. I end up with 5% of my files. Never this issue with Google Drive or DropBox.

• 
  Gavin (Owner 67 Designs) (@67Designs) reported 59 minutes ago

  @DumbMoneyCapitl That could be argued, sure. But it misses the bigger picture. The real issue isn’t whether Jim and SCS have a working Dropbox—they clearly do. The problem is that VC funds are desperately hunting for places to deploy all their capital, and businesses like this simply can’t deliver the returns those funds require because of their heavy capex profile. It’s a classic square peg in a round hole from a funding and returns standpoint.