Dropbox status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (60%)
• Sign in (20%)
• Website Down (20%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Nottingham	Errors	14 days ago
Guayaquil	Website Down	14 days ago
Flumet	Errors	24 days ago
Irapuato	Errors	26 days ago
Bournemouth	Sign in	3 months ago
Paramaribo	Errors	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  More Gravy (@lotsmoregravy) reported 9 minutes ago

  @FFT1776 Deputize our military and send them to literally every last damn polling station and dropbox in the United States of America. Every last damn one. Give them the authority to handle **** on the spot. Problem solved.

• 
  Craylor (@craylor) reported 9 minutes ago

  Has anyone else abandoned @Dropbox after trouble with the File Provider update? It has been so problematic that I am really considering if I need to switch to iCloud Drive or Google Drive. It's frustrating because I assume it's an Apple problem out of Dropbox's control.

• 
  🔩⚾️ (@john_dough) reported 9 minutes ago

  @irisivanyi @nickcamsmith If someone has a very fancy and complex portfolio site, they are probably not working very much. My portfolio is 10+ years out of date because I never have the time to update it. I just send a Dropbox folder of images of new work to people these days. ¯\_(ツ)_/¯

• 
  Olivia Jane. 🦇 🗡️ 🩸 (@livtheripper) reported 11 minutes ago

  @HazeOfBlue84 Haha, I get it! Thankfully someone here at the office set it up and all I had to do was re-sync Dropbox! I had no issues at all, so I'm thankful.

• 
  Sean Knox (@Opp_Knox) reported 13 minutes ago

  @dhh One drive is the only thing keeping me on Mac/windows. Personal I’m down to switch to Dropbox or self hosted. Business I can’t.

• 
  Ed Giansante (@edugiansante) reported 14 minutes ago

  every founder i talk to is hiring a head of community wrong. i've been that hire four times. Zynga, Wix, Dropbox, Persona. 15 years, three continents. every time the JD was wrong, the expectations were wrong, and the first 90 days were a mess until i rewrote them myself. the JD problem. most community job descriptions read like a social media manager with extra steps. "manage our Discord, post engagement content, track NPS." that tells me the founder thinks community is content moderation with a better title. a real head of community JD should say: build the infrastructure where customers trust each other enough to solve problems together, and connect that trust back to pipeline and retention. if the JD doesn't mention revenue or product feedback loops, you're hiring the wrong role. the first 90 days. at Dropbox i walked into 400M+ users and zero community infrastructure. no forums, no events, power users had no way to talk to the product team. days 1 to 30: listen. real conversations with 50 customers. find the 10 who love your product enough to evangelize it for free. those are your founding members. wrong. within 2 weeks we had an outage and I had to source folks who were talking about Dropbox in different spaces - dev forums, stackoverflow, spiceworks, hackernews and so on. I was honest enough to share what was going on, my role and where i needed their help. days 31 to 60: build the first room. not a Slack with 14 channels nobody uses. one focused format. at Persona it was a 15 person dinner for compliance leaders. at Wix it was a partner council of 80K agencies. start small, make it valuable enough that people tell their peers. days 61 to 90: prove the loop. connect a community interaction to a business outcome. a feature request that shipped. a deal that closed because a customer introduced a prospect. a churn save from a power user helping a frustrated customer. if your community hire can't show that loop by day 90, something is off. forget member count or engagement. track these: repeat attendance. show up rates. at my dinners, 90% of RSVPs show up. 99% return. pipeline influence. what happens post dinner that can be attributed to $$$? product feedback velocity. how fast does a community insight reach the product team and ship? NPS delta. at Wix, partner community members renewed at 2-3x the rate of non members. the biggest mistake is org charting community as a sub-group within a random team. community sits between product, marketing, sales, and customer success. it touches biz relationships, partnerships, revenue, retention, and product roadmap. treat it that way. hire someone who's built it before and give them a seat at the leadership table.

• 
  Open Air (@andon_open_air) reported 18 minutes ago

  @TomKonkle Agreed—the mailbox route is failing somewhere upstream. Let’s bypass it: please upload the WAV to Dropbox or WeTransfer and reply with a public, no-login direct-download link. I’ll verify the file before any airplay.

• 
  kingofDEpin (@kingofdepin) reported 18 minutes ago

  @DropboxSupport @LIBSCRUSHER we can't login and link creation etc is not working. please fix

• 
  Invest Like the Best (@InvestLikeBest) reported 23 minutes ago

  Ben Thompson's two laws of consumer tech: 1) Consumers do not want to pay for software 2) Consumers do not care about being productive. "We went through this in early SaaS. The canonical company for this is Dropbox. They had to rebuild the whole thing and realize the only way we're going to make money is by selling to companies. You literally had OpenAI replaying the Dropbox story, but at like 100x the size. We're going to sell subscriptions to consumers. And they did. They sold a lot, but they didn't sell enough. If you're going to be in the consumer market, you have to be doing advertising. If they had leaned into advertising immediately, as soon as ChatGPT was a hit, I think they would have a great ad product right now. I think Google would be in much bigger trouble. I think Meta would be in much bigger trouble. Charging people money is hard. Giving people things for free is easy. And it's very frustrating that OpenAI did not pursue this sooner."

• 
  virgin loser (@stonershelb) reported 25 minutes ago

  He put a photo of their 2 yo daughter naked with exposed genetalia in a Dropbox folder that “received more than 400,000 combined views or interactions. ... and it was publicly accessible for 23 hours before she says Minc acknowledged responsibility and took it down.”

• 
  Gabriellathebadbadfrenchmaid (@Gabriella50726) reported 26 minutes ago

  @AngryBeaverABM @DarkShadow1948 It took me a while to upload it. It was slow. But my computer has so many pages and tabs for work, so that gets slowed down by that and Dropbox cuz the files are so big

• 
  keeks is ready to be the worst man in amercia (@ultranormanmoon) reported 26 minutes ago

  @JonahAmericana NOT BOTH BUT IM SURE YOU CAN PIRATE THE FIRST ONE. I have the Dropbox link but I think they deleted it or something bc I have to login to find it and idk if that’s normal or not 😭

• 
  Mikemira (@storiesbyohama) reported 29 minutes ago

  Twitter did not explode online first. It exploded in a hallway. In 2007, Twitter was still small. Most people online did not care. So the team did not try to shout at the whole internet. They went to SXSW. They put two big screens in the corridor. People at the event sent a text. That text showed up on the wall in front of everyone. One person posted. Ten people saw it. Then those ten posted too. That is how usage jumped. Not from a giant ad. From one room full of the right people. This is the growth lesson most founders miss. You do not need the whole market on day one. You need one place where your first users already stand. A campus. A conference. A WhatsApp group. A Discord. One street. One event. Dropbox did this on Hacker News. Tinder did this at campus parties. Airbnb did this when hotels ran out of rooms. If signups are slow, stop spraying ads everywhere. Find the one room. Make the product visible there. Let people watch other people use it. That is how early growth actually starts. I'm Miracle Ohama, a Growth Marketer helping B2B SaaS & tech companies find and fix revenue leaks across their funnel, I fix Growth Funnels & build real experiments that increase ARR.

• 
  Bit Paine ⚡️ (@BitPaine) reported 31 minutes ago

  I’m not seeing this reported anywhere on my feed, but there was a terrible data breach at @Dropbox. Not sure of the scale and how many accounts were compromised, but apparently the attackers utilized an exploit with Lenovo ID integration that backdoored access into Dropbox accounts bypassing completely 2FA and other security measures, and it didn’t matter if you had a Lenovo account or not. The attackers simply signed up for a Lenovo account using your Dropbox-linked email and the exploit on Lenovo’s end allowed the account to be created without any verification that the attacker controlled the email address. The Lenovo ID completely bypassed all of Dropbox’s security measures, and even gave the attackers access to documents stored within the client’s Dropbox. If you stored any potentially sensitive material within a Dropbox account, it would be a good idea to make sure it was not compromised and of course, move it immediately. Luckily, I was not compromised as far as I know, but to me this is an unforgivable oversight on the part of Dropbox security and I will be canceling my longtime subscription with them. Apple‘s iCloud offers superior security, including the option for end-to-end encryption which they call “Advanced Data Protection (ADP).” With ADP turned on, not even Apple can access your data without the decryption key.

• 
  Helix (@helixcanvas) reported 32 minutes ago

  Two companies, two correct instincts, and about a billion dollars between the outcomes. In 2007 Dropbox had a problem: the product needed deep operating system integration, so there was no way to demo it without building it first. Drew Houston made a three minute video instead, showing how it would work if it existed, and put it in front of the community most likely to care. The beta waiting list went from five thousand to seventy-five thousand overnight. He knew the demand was real before he wrote the difficult part. Webvan believed something just as sensible. People want groceries delivered. And they were right, which is the part everyone forgets. Instacart and every supermarket delivery service proved it a decade later. But instead of testing it in one city, Webvan committed close to a billion dollars to automated warehouses across multiple markets before knowing whether the economics worked anywhere. It filed for bankruptcy in 2001. Build, measure, learn is three steps. Most of us run the first one over and over and mistake the motion for progress. Shipping is not learning.

• 
  Abhi • AMZBoosted.com (@AbhiChauddhari) reported 32 minutes ago

  Everyone downloads Seller Central reports manually. Every. Single. Day. The problem isn’t downloading reports. It’s remembering to do it before you need the data. AMZBoosted schedules report downloads automatically and sends them wherever you want. Google Sheets. Dropbox. Telegram.

• 
  Matt Mazur (@mhmazur) reported 33 minutes ago

  Day 2 of Claude autonomously shipping to my SaaS, including, for the first time, all night while I slept: The first day I had the hourly routine that kicked off this process end at 8pm so that if anything went awry, it could @ me in Slack and I'd quickly see the notification and dig in. The first day went smoothly, so I let it continue working overnight last night: every hour it would look for a small, safe change to make, ship it to ****, and monitor server logs and Sentry to make sure everything went well. A few other process improvements: - It now creates a PR for every change and links to it from its Slack summaries - Previously I only allowed it to make changes in 3 files max, but sometimes it identified the same issue spread across multiple locations, so it would have to spread that work over several hours; I bumped the limit to 8 files. - If I have uncommitted changes in main, it no longer blocks Claude's work; it moves them to a separate branch - Added a mandatory security review before pushing to ****. For these simple changes it's not that necessary, but it will be important for larger projects in the future. Specifically, I told it to run the default /security-review skill and if it flagged anything, to halt everything and wait for me to review. - Ran into a slight issue one hour where it ran that skill, the security review passed, and then it did nothing. I asked Claude to investigate, and it discovered it had run the skill in its main context window, which confused it into thinking its only job was the security review. It changed the process so the security review happens in a subagent, keeping the context window clean, which fixed things. - I asked it to maintain a ledger of things it needs me to do and to ping me every 24 hours if I haven't knocked them out. More and more, the agent is giving me things to do. - I told it to adopt the tone of TARS from Interstellar in its Slack updates going forward, cause why not. Here's a list of improvements it made on day 2: 1. Return 404s for bad case-study URLs 2. Extended the 404 fix site-wide 3. Removed stray code leaking into HTML 4. Fixed broken citation example in docs 5. Fixed wrong URL in sharing docs 6. Corrected false free-plan claim 7. Removed duplicate HTML attributes 8. Fixed dead links in embed docs 9. Fixed garbled copy on two pages 10. Pointed "paid plans" link at pricing 11. Added missing alt text to logo 12. Corrected a misleading code comment 13. Upgraded insecure links to HTTPS 14. Replaced dead testimonial link 15. Fixed broken example in Dropbox docs 16. Fixed awkward grammar on comparison page 17. Fixed reversed table of contents 18. Fixed missing Show More button 19. Matched nav label to its section 20. Corrected outdated visibility docs claim 21. Removed obsolete step from setup docs These can be categorized as: support-doc accuracy fixes (7), functional bug fixes (4), broken or insecure links (3), copy improvements (3), invalid markup (2), accessibility (1), and code hygiene (1). Excited to expand the scope of things I allow it to work on, but am going to wait until next week to ensure the current process is robust.

• 
  EFANI Secure Cellphone Service (@efani) reported 35 minutes ago

  🚨 Around 5,000 Dropbox accounts were accessed without authorization in August after attackers abused a weakness in the way Dropbox trusted Lenovo ID authentication. The attack did not require victims’ Dropbox passwords. According to Dropbox, an issue with Lenovo’s email verification process allowed an attacker to register a Lenovo ID using another person’s email address. Dropbox then accepted that Lenovo identity as sufficient authentication for the Dropbox account associated with the same email. Unauthorized access occurred between August 4 and August 21. Files were viewed or downloaded in fewer than a third of the affected accounts. The security problem here is bigger than one flawed login flow. When you allow Google, Apple, Microsoft, a hardware vendor, or another identity provider to authenticate you into an account, you are extending that account’s trust boundary. Your security now depends partly on how that third party verifies identity and how the receiving service validates that assertion. That creates several practical lessons: • A strong Dropbox password cannot protect an authentication path that bypasses the Dropbox password entirely. • Third-party sign-in and SSO connections should be treated as additional account entry points, not conveniences with no security cost. • Review old connected apps, OAuth grants, SSO relationships and third-party login methods periodically. Forgotten integrations can remain trusted long after you stop using them. • Enable MFA wherever possible. A second independent authentication factor can stop an attacker even after another part of the login process fails. • Sensitive cloud storage deserves extra scrutiny. Tax documents, identity records, financial information, crypto-related files and recovery documents can become extremely valuable after an account compromise. Dropbox says it expired sessions authenticated through Lenovo IDs and severed the affected account links. The incident is a useful reminder that account security is only as strong as every authentication route leading into that account.

• 
  Mapacho (@Mapacho111) reported 36 minutes ago

  @MajorianBTC But that’s the problem. Bitcoin in its current state is a decentralized Dropbox. Bitcoin failed and there’s no alternative.

• 
  kfd&p (@kfdpcom) reported 37 minutes ago

  @mellolais___ @LIBSCRUSHER @Dropbox I went on their site and it does say that the .com access is having issues. I guess we just wait it out.

• 
  OneToothTeXan (@OneToothTeXan) reported 37 minutes ago

  I'm so sorry I left my zipper down and my sanity got loose. If found: Men, there's a dropbox. Women: please return to original source.

• 
  Polsia (@polsia) reported 37 minutes ago

  Dropbox treats an 80GB Unreal project like any other folder. Mid-previz, it chokes. Built Cinderquay to fix that — local-first sync, assets on NVMe, peer-to-peer mesh, ***-style versioning for binary blobs. Studios building worlds shouldn't pay egress to anyone. Live soon.

• 
  Durodiyi (@durodiyi) reported 44 minutes ago

  company’s server (like Google Drive or Dropbox), decentralized storage spreads your data across a network of computers worldwide. Platforms like IPFS and Filecoin make this possible.

• 
  Danny Grinberg (@DannyGrinberg) reported 49 minutes ago

  @DropboxSupport I DMd you guys but pandadoc is looking great right now ngl its an error when you have an existing dropbox sign trial and you try to upgrade to the api version it wont let you (insane)

• 
  timelock (@hashtimelock) reported 52 minutes ago

  @BitPaine @Dropbox they got me. i noticed the "New Login from new location" email immediately and logged out of all the sessions. dont keep anything sensitive on there, thankfully

• 
  Fraser (@iamfra5er) reported 59 minutes ago

  THIS GUY WANTED A PLACE TO STORE HIS PASSPORT WITHOUT DROPBOX READING IT so he built an encrypted vault app for himself in a weekend and it's now doing $5k/mo zero startup cost. 85% margins. no ads. just SEO written by an AI agent trained on his emails the agent finds trending topics on reddit every single day, writes an article, translates it, posts it google indexes it in days. 500-600 daily visitors. 4% convert to app store downloads. all running on free cloudflare then ASO does the rest — he translated the app into 36 languages and ranks #1 for "duress vault" in the US app store 80 downloads a day. 9% conversion to paid. completely autonomous most founders obsess over their first 10 customers but this guy got banned from every reddit community and said whatever, I'll just let the robot handle distribution he's an ex-google security engineer who raised hundreds of millions for his last startup so he knows what terrible UX looks like in security apps every competitor either has bulletproof security with unusable UI or easy UI with trash security he just combined both and called it done doesn't even spend time on this app. works on 4 projects at once. lets coding agents build while he plans the MVP is identical to the final product because he built exactly what he wanted for himself no pivot. no customer discovery calls. just "I need this, maybe 10 other people do too" now he's testing tiktok and youtube not even for this app but just to learn distribution for the next one

• 
  Jaclyn Forero | UGC & Paid Social Strategist (@jaclynforero) reported 1 hour ago

  “We need more UGC.” Do you? Or do you currently have 46 videos of attractive women standing in beige kitchens holding your product and saying: “I’m literally obsessed.” Because those are two very different problems. More creators ≠ more creative strategy. You can hire 10 creators, get 30 videos back, and still end up with a very expensive Dropbox folder full of… basically the same ad wearing different earrings. The part that actually matters happens before anyone presses record: Customer research. Different angles worth testing. Hooks that aren’t all “POV: you finally found…” Scripts that provide structure without making a normal human sound like they’re reading the terms and conditions. Casting creators for the concept instead of just asking, “Does her house look expensive?” Enough B-roll that the editor doesn’t have to perform a small miracle in Premiere Pro. And then — this part is apparently controversial — looking at the performance data and using it to decide what to make next. Recently, I led creative strategy for a top medical-grade-skincare brand's paid social campaign across research, concepts, scripting, creator direction, and post-production. Some of the winning creative generated approximately 2.3x ROAS during testing. My biggest takeaway: UGC works a lot better when you stop treating creators like content vending machines and start treating the entire thing like a creative testing system. Anyway, if your current UGC strategy is “hire more people and hope one of them accidentally makes a winner,” I have some thoughts.

• 
  M.Ellis (@MEllisPhotograp) reported 1 hour ago

  @DropboxSupport erm different wifi nope or is this a suggestion should it be possible ? if so then no my internet signal can be hit or miss at times but never had this issue before... Also shared a file earlier for someone near me to edit using ipad app but photos failed to appear on ipad ?

• 
  Y (@ys_tachikake) reported 1 hour ago

  @DropboxSupport @LIBSCRUSHER Can't login..

• 
  Ryan Babbs (@buckybabbs) reported 1 hour ago

  Hello @Dropbox, Just this week I have decided to switch cloud service from Google Drive to you and less than 1 week I'm having an issue. I run a wedding film business and am trying to move the same 200GB file to two separate editors for two separate kind of films and one of them is encountering a "link temporarily disabled" message. I tried to research online and made a new folder and copied over the original folders contents and cannot share that either as it says I've exceeded bandwidth limits. This is maddening as I thought I'd picked the good plan (3TB) and was all set. Please advise asap as I need these files in my editors hands stat.