Dropbox status: access issues and outage reports
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Dropbox is a file hosting service operated by American company Dropbox, Inc., headquartered in San Francisco, California, that offers cloud storage, file synchronization, personal cloud, and client software.
Problems in the last 24 hours
The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Dropbox. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Dropbox users through our website.
- Errors (60%)
- Sign in (20%)
- Website Down (20%)
Live Outage Map
The most recent Dropbox outage reports came from the following cities:
| City | Problem Type | Report Time |
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Errors | 18 days ago |
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Website Down | 18 days ago |
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Errors | 28 days ago |
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Errors | 1 month ago |
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Sign in | 3 months ago |
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Errors | 4 months ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Dropbox Issues Reports
Latest outage, problems and issue reports in social media:
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Lando, the Chef (@_Lando7763) reported@PhyxicxGaming Thanks. And unfortunately it's even worse than that because it's technically "shared housing;" the place was already a ******** when I got here. No pests, fortunately, and I'm pretty sure the landlord has no idea what goes on here, and doesn't care. I've only ever met the maintenance man, who handles move-ins, plus he picks up rent from the dropbox every week. I haven't seen him since the day I moved in, and he even told me as much that I'll never meet the owner. The psycho has his room on the 3rd floor, I'm one of two on the 2nd floor, and there's one person below me. The bathroom is shared, as is the kitchen, which I never use. Only one burner on the stove works anyway. On my first day, I texted about the broken toilet seat, and the Landlord asked me what happened. WTF? Third-Floor Psycho is the only other person who's walking around raging regularly. Everyone else recognizes the general "peace" of the environment. Unfortunately I have to be here at least a few more months, while I'm still paying off old bills, and re-establishing myself in a new city. It's a slow journey, but a steady one. I just happen to hit a ****** rest stop here and there.
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Joachim Voth (@joachim_voth) reported@DropboxSupport why can I only use one core for indexing? Most machines have MANY nowadays. Download speed is not the issue, it is almost always the ultra-slow indexing that dropbox does with only one CPU core active. Am I seeing this right? Why can we not dedicate 5 or 8 cores to something that really slows down your users?
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ericleebristol (@iamericbristol) reportedEmail scams but they also use a press cloud server that can hold up to millions of emails and send out messages in a bulk but to hundreds of people complicated when it comes to taking down email scams cuz you have to find where they coming from answer in a cloud compressed server that can hold up to millions of emails frequently combine compressed attachments (like ZIP, RAR, 7Z, or TGZ files) with cloud storage or servers to deliver malware, phishing pages, or credential-stealing links while trying to bypass security filters. Common patterns 🚩Malware in compressed attachments: Attackers send emails with ZIP or similar archives containing executables, scripts (VBS/JS), or disguised files. Some use specially crafted or nested ZIPs, password-protected archives (password given in the email body), or less-common formats that email gateways may not fully unpack or scan. Opening/extracting the archive can install remote-access tools, stealers, or ransomware. Cloud storage phishing (“storage is full” or similar alerts): Emails impersonate Google Drive, OneDrive, iCloud, Dropbox, or generic “Cloud Storage” services. They claim storage is full, a payment failed, or files will be deleted, creating urgency. Links often point to real cloud infrastructure (e.g., Google Cloud Storage Azure Blob, or other legitimate buckets) that host redirect pages or fake login/upgrade forms. This makes the links look trustworthy and helps them pass filters🚩.
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Kyle Harrison (@kwharrison13) reported@Raiddell925 Maybe. Maybe you'd be fine without data centers. But let me ask you this. Do you use credit cards, debit cards, tap-to-pay, gas pumps, vending machines, parking meters, parking apps, ATMs, online banking, mobile banking, mobile check deposit, Zelle, Venmo, PayPal, Cash App, Apple Pay, Google Pay, splitting a dinner bill, autopay on your bills, payroll that isn't a paper check, direct deposit, digital 401(k), Robinhood, Coinbase, credit score checks, loan applications, mortgage applications, car loan approval at the dealership, insurance quotes, filing an insurance claim, e-filing your taxes, gift cards, store loyalty accounts, digital coupons, rebates, buy-now-pay-later, tipping on a screen, email, text messages, iMessage, WhatsApp, Signal, group chats, voicemail transcription, spam call blocking, FaceTime, Zoom, Google Meet, Discord, Slack, video calls with grandparents, phone number lookups, checking your data usage, paying your phone bill, two-factor codes, push approvals to log in, password managers that sync, "sign in with Google," resetting a forgotten password, digital IDs in your wallet app, gym check-in apps, apartment smart locks, hotel keys on your phone, office badge apps, patient portals, seeing your test results, booking a doctor's appointment, telehealth visits, prescription refill requests, the pharmacy knowing what you're on, insurance verification at the front desk, prior authorization, continuous glucose monitors, insulin pump apps, remote pacemaker checks, CPAP data reports, hearing aid apps, therapy apps, period trackers, fertility trackers, medical alert buttons for elderly parents, symptom checkers, finding an in-network doctor, the weather app, radar, hurricane warnings, tornado warnings, flood alerts, earthquake early warning on your phone, wildfire maps, smoke maps, air quality, pollen counts, Amber alerts, emergency alerts, road closure info, Google Maps, Apple Maps, Waze, live traffic, rerouting around a crash, transit apps, real-time bus and train arrivals, tapping your phone to ride the subway, Uber, Lyft, rental car reservations, Turo, bike share, scooter share, EV charging networks, paying for a charge, phone-as-car-key, remote start, finding your parked car, over-the-air car updates, in-car navigation, in-car voice assistants, stolen vehicle tracking, road trip planning, booking flights, checking in for a flight, mobile boarding passes, seat selection, flight status, rebooking after a cancellation, bag tracking, TSA PreCheck lookups, airport wifi, booking hotels, Airbnb, Vrbo, checking into a hotel, cruise bookings, theme park tickets, ride reservations, airline miles, hotel points, currency conversion, Amazon, all online shopping, order tracking, delivery notifications, returns and exchanges, price checks in-store, self-checkout, store apps, curbside pickup, Instacart, DoorDash, Uber Eats, ordering ahead at a restaurant, OpenTable, Resy, waitlist texts, QR code menus, tipping on delivery, subscription boxes, eBay, Etsy, Facebook Marketplace, Craigslist, Poshmark, StockX, Ticketmaster, StubHub, getting into a concert with a phone ticket, Alexa, Siri, Google Assistant, smart thermostats, video doorbells, security cameras, alarm monitoring, smart locks, smart lights, robot vacuums, garage door openers, baby monitors, pet cameras, automatic pet feeders, GPS pet collars, smart sprinklers, smart fridges, app-connected air fryers, cloud printing, printer ink subscriptions, routers you manage from an app, checking if you left the stove on, iCloud, Google Photos, every photo you've taken in ten years, Dropbox, Google Drive, OneDrive, shared albums, phone backups, setting up a new phone, notes apps, calendars, contact syncing, reminders, to-do apps, document scanning, e-signing a lease, Netflix, YouTube, Hulu, Disney+, Max, Prime Video, Twitch, cloud DVR, on-demand cable, Spotify, Apple Music, podcasts, audiobooks, Kindle books, library ebook borrowing, online multiplayer games, matchmaking, cloud saves, game downloads, game patches, single-player games that phone home for a license check, Steam, PlayStation Network, Xbox Live, Nintendo Online, Roblox, Minecraft servers, fantasy football, sports scores, sports betting apps, movie tickets, Google search, Wikipedia, ChatGPT, Claude, every other AI app, Instagram, TikTok, Facebook, X, Reddit, LinkedIn, Snapchat, Pinterest, dating apps, Yelp reviews, Google reviews, news sites, Substack newsletters, blogs, forums, checking if a business is open, looking up a phone number, recipes, translation apps, Duolingo, Google Docs, Sheets, Gmail, Outlook, Microsoft 365, Teams, Notion, Figma, Canva, shared calendars, scheduling links, VPNs into work, remote desktop, timeclock apps, shift scheduling apps, requesting time off, expense reports, job applications, LinkedIn recruiters, video interviews, Canvas, Blackboard, checking your kid's grades, school lunch accounts, attendance notifications, online homework, Khan Academy, Coursera, FAFSA, student loan portals, tutoring apps, Fitbit, Apple Watch health data, Strava, Peloton, sleep tracking, smart scales, calorie tracking, meditation apps, workout apps, DMV appointments, renewing your license online, paying a parking ticket, jury duty portals, checking your property tax bill, utility accounts, outage maps, paying rent through an app, HOA portals, storage unit access codes, wedding registries, baby registries, funeral arrangements, Ancestry, 23andMe results, church livestreams, volunteer signups, or GoFundMe? If you said yes to ANY of those then you do, in fact, NEED data centers.
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M.Ellis (@MEllisPhotograp) reported@DropboxSupport I think bulk of problem is on computer / desk top yes... just re looked at my ipad and asked my friend ie incase we missed a update but seems all is up to date.. last one over a week ago although not used dropbox for roughly week either... I will try 4g hot spot before i sleep.
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The Dollar Bin Vulture (@BinVulture) reported@HalloweenYrRnd This is fake, unhinged take on a very real problem. No one "deserves" a movie, that doesn't even make sense. But, with modern day digital distribution there is no meaningful cost to actually releasing a project. They can tweet out a DropBox link and call it a day.
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True Become False (@trubecomefalse) reported@imbabybrooklyn HN had a terrible track record. They were anyi bitcoin 1 month after it launched. Same with Dropbox, discord and a few others off the top of my head.
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Jameson Lopp (@lopp) reportedOne reason I suspect the Dropbox breach may be massive is because I didn't get a login email notification when my account was accessed. Turns out, unlike every other login notification I've received from them, it went to spam. Likely due to a large uptick in their send volume...
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OneToothTeXan (@OneToothTeXan) reportedI'm so sorry I left my zipper down and my sanity got loose. If found: Men, there's a dropbox. Women: please return to original source.
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Eyal Benishti (@eyalbd1) reported@BleepinComputer Password and 2FA were both fine here. Neither was in the path, because Dropbox trusted Lenovo's word that the attacker owned the email address. Every federated login is a bet that somebody else's email verification is not broken.
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emrah (@mrahbayraktar) reportedi met a founder doing $10,000,000+/year at my airbnb gym in dubai at 6am he was the only other person there. we started talking. i asked him what was driving most of his revenue. he didn't say ads. he didn't say cold email. he didn't say a sales team. he pulled out his phone and showed me a dashboard. 28 million views in the last 30 days. accounts he owns. content he already had. no ad spend. no creators. no audience deals. he said something i haven't stopped thinking about since. "most founders are renting attention. i own mine." here's what he meant, and why it's the most important distinction in business right now. when you run ads, you are paying rent on someone else's audience. the moment you stop paying, the leads stop arriving. you don't own anything. you built nothing. you rented a billboard for six months and when the lease expired you were back to zero, except now you're $200,000 lighter and your CAC is a number your board pretends not to notice. when you distribute content on accounts you own, something different happens. the views compound. the audience compounds. the trust compounds. a clip you posted three months ago is still driving profile visits today. a piece of content from last year is still closing deals this quarter. the platform doesn't have an expiration date on good content, and the attention you build doesn't evaporate when you stop writing checks. this founder had 52 accounts across every platform. all owned. all run by a dedicated team posting daily clips from content he already had sitting in a folder doing nothing. youtube recordings. podcast episodes. webinar footage. he wasn't creating anything new. he was just finally distributing what he'd already created, at scale, into every market he wanted to win. the math is what broke my brain. $0 in ad spend. 28 million views in 30 days. if you modelled that as paid traffic at even a $2 CPM, you're looking at $56,000 worth of reach. every month. compounding. from content that existed before we ever had that conversation in a gym in dubai at 6am. i've seen this exact system work for iman gadzhi. 300 million views. 180,000 instagram followers and 280,000 tiktok followers built from zero, on accounts he owns and keeps. i've seen it work for luke belmar. 200 million views and $19M in capital club subscriptions driven through distribution alone, not through ads, not through a sales team, through clips running on owned accounts into the exact audience that needed to see them. i built russell brunson's clipping infrastructure inside clickfunnels. $100,000 in sales from a system that runs without him touching it. the pattern is always the same. founder has content. founder has no real distribution. founder is either buying reach they don't own or posting to their own audience and wondering why growth is flat. we build a dedicated team around their brand, warm up accounts to the exact audience they want to reach, geo-target any market they want to win, post daily, test what's working, double down, and watch the views compound across a system they own completely. the content you already have is the most underused asset in your business. most founders spend years creating it. podcast episodes nobody heard. youtube videos that peaked at 4,000 views. webinar recordings sitting in a dropbox folder. all of it has a shelf life of forever if someone actually distributes it properly, and almost nobody does. the guy in the dubai gym wasn't smarter than you. he wasn't working harder. he wasn't spending more. he just figured out earlier that distribution is the actual product, and everything else is just content waiting to be seen by the people who need it. if you want to see the full strategy we use to build this kind of system... the accounts, the setup, the playbook - comment "distribution" below
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🪬M🪬 (@_marokiya) reportedApple be bullshitting about this iCloud storage. How am I out of space when you're supposed to be offloading everything into the 2TB storage I'm paying for? Nothing should be on my actual laptop unless I choose to download it directly. DropBox somehow never has this issue.
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Olivia Jane. 🦇 🗡️ 🩸 (@livtheripper) reported@HazeOfBlue84 Haha, I get it! Thankfully someone here at the office set it up and all I had to do was re-sync Dropbox! I had no issues at all, so I'm thankful.
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Abhishek Singh (@0xlelouch_) reportedSystem design question. How would you design Dropbox-style file sync with conflict handling? Constraints that make it interesting: 1) Multi-device edits while offline, then reconnect hours later 2) Large files (GBs), but common case is small diffs; do you chunk + hash + resumable upload? 3) At-least-once events from clients; duplicates and retries are normal 4) Need per-file causality: version vectors? server-assigned sequence? something else? 5) Conflicts: rename vs edit, delete vs edit, concurrent edits on same bytes; what gets auto-merged vs forked as conflicted copy? 6) Metadata vs content planes: directory tree ops must be atomic-ish, blobs can lag 7) End-to-end integrity: how do you detect corruption and avoid re-upload storms? 8) Fast convergence: target <5s to see changes on another device, but mobile battery + bandwidth are limited
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Lisa (@aikens_lisa) reported@TaiyoDevil I printed out fics before I had an e-reader called Dropbox. I was there when Tumblr fell. I had to scrape fan sites and the half-good alternatives to get my fix! AO3 is the best thing to happen to fandom. And you can put pictures on them!
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dreadnaught (@dr3dn0t) reported@priestessofdada this dude could have worked at dropbox, ibm, cnet, duolingo, etc. all of them offloaded people by that time in favor of AI. skids hadn't figured out what to do with AI yet because someone hadn't laid out instructions for them. by the time they were starting to flood social media, several companies had made some pretty large public facing fuckups due to their shift to AI, which seems to have slowed down mass adoption. now if we're gonna play the intentionally dishonest game of "AI took my exact job" then you are correct. every single company that did this crap ended up consolidating roles. so there is no exact position to fill.
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Tony Sibert (@AiRiskBytes) reported~5,000 Dropbox accounts were breached through Lenovo IDs the victims never created. Attackers registered 'verified' identities on other people's email addresses...the federated login did the rest. Your account is as strong as the weakest identity provider your platform trusts for you. Nobody asked the users. Do you know every IdP your SaaS vendors accept on your behalf?
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Invest Like the Best (@InvestLikeBest) reportedBen Thompson's two laws of consumer tech: 1) Consumers do not want to pay for software 2) Consumers do not care about being productive. "We went through this in early SaaS. The canonical company for this is Dropbox. They had to rebuild the whole thing and realize the only way we're going to make money is by selling to companies. You literally had OpenAI replaying the Dropbox story, but at like 100x the size. We're going to sell subscriptions to consumers. And they did. They sold a lot, but they didn't sell enough. If you're going to be in the consumer market, you have to be doing advertising. If they had leaned into advertising immediately, as soon as ChatGPT was a hit, I think they would have a great ad product right now. I think Google would be in much bigger trouble. I think Meta would be in much bigger trouble. Charging people money is hard. Giving people things for free is easy. And it's very frustrating that OpenAI did not pursue this sooner."
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Mohamed irfan (@heyIrfan) reportedThe Marketing Strategy That Actually Works Most people make the same mistake when building a product: They try to sell before they prove that they can solve a real problem. Think about companies like Google and Amazon. They didn't start by saying "Give us your money, and we'll make you rich." They solved problems people already had. That's the foundation of good marketing Don't start with selling. Start with solving. 1. Solve a real problem When you're building something, your product will always look amazing to you. Your idea feels perfect because you built it. But that doesn't mean the market wants it. The only way to find out is to Talk to real users. Understand their problems. Find out what they're currently doing. See whether your product actually makes their life easier. Don't assume your idea is valuable. Let the users prove it. 2. Give value before asking for money Don't immediately push your product. Give people something useful. Your solution should help them Save time. Save money. Reduce effort. Solve a painful problem. If you genuinely create value, selling becomes much easier. You're no longer saying "Please buy my product." You're saying "This solves a problem you already have." That's a completely different conversation. 3. Don't compete only on features Your competitor has 10 features. You build 15. Then they build 20. And now you're stuck in an endless feature race. Instead, compete on value. Ask: "How much better can I solve the user's problem?" The differentiation shouldn't just be "We have more features." It should be: "We create more value for the customer." 4. Let people try before they buy Give users a way to experience your product. Especially with AI products, you don't necessarily need to give everything away for free. Give enough access for them to understand the value, while keeping usage manageable. Then collect feedback. But don't blindly follow every piece of feedback. If someone says: "Change the button color." That doesn't necessarily mean your product needs to change. Look for feedback about the actual problem and experience. 5. Don't forget the people who already showed interest Someone visited your website. Someone signed up. Someone tried your product. Someone talked to you. Those people are valuable. Don't immediately try to sell to them. Talk to them. Understand why they came. Understand what they liked. Understand what stopped them. And if they leave, ask why. Because the person who leaves may know something you don't. They might reveal the hidden problem that helps you improve the product. 6. Price based on value Don't blindly make your product extremely expensive. And don't make it extremely cheap either. Your price should be: Affordable for the customer + sustainable for your business. Being cheaper than competitors can help, but price alone shouldn't be your strategy. If your product saves a company $1,000 every month, paying you $100 can feel like a great deal. That's because the customer isn't really buying software. They're buying the value your software creates. Look at Google Drive Google Drive is a simple example of value-first thinking. The problem: We need to store files. We could keep everything on a pen drive. But then we have to: Carry the device. Manage files manually. Worry about losing it. Move files between devices. Share files manually. Google Drive makes this much easier. Your files are stored online. You can access them from different devices. You can share a link. You can control whether someone can view, comment, or edit. And you don't have to build your own storage system. There are competitors too: Dropbox, iCloud, OneDrive, and others. So Google Drive isn't valuable simply because "it stores files." It's valuable because it solves the bigger problem around storing, accessing, managing, and sharing files. And Google gives users a free amount of storage so they can experience the product. You can try it. You can upload files. You can share them. You can experience the features. Then eventually you may reach the storage limit and think: "This is actually useful. I don't want to delete my files. I'll pay for more storage." That's the important part. They didn't need to convince you with a sales pitch. They let you experience the value. And once you experience real value, paying becomes an easy decision. The strategy is simple: Find a real problem → Solve it → Give value → Let users experience it → Talk to users → Improve the product → Then monetize. Don't sell first. Create value first. Because when you solve a real problem, the product starts selling itself.
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Polsia (@polsia) reportedDropbox treats an 80GB Unreal project like any other folder. Mid-previz, it chokes. Built Cinderquay to fix that — local-first sync, assets on NVMe, peer-to-peer mesh, ***-style versioning for binary blobs. Studios building worlds shouldn't pay egress to anyone. Live soon.
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Ed Giansante (@edugiansante) reported86% of small businesses still haven't fully integrated ai into their operations. which is funny, because the tools are already here. they're everywhere. there's probably one open in another browser tab right now, quietly waiting to change your life. Goldman Sachs surveyed small businesses and found that only 14% have fully integrated ai into their operations. i don't think the other 86% are anti-ai. they're busy. they're cautious. and they probably don't want to add “company-wide ai transformation” to the list of things they need to worry about before lunch. honestly, fair. @paulg said something recently that I keep coming back to: "If the world is going to get turned upside down, the safest place to be is in a small, fast-moving company that can easily change direction." small companies should be the ones moving fastest. but most are still waiting for someone else to go first. someone else to test the tool. someone else to write the playbook. someone else to promise that nothing will get weird. @clairevo nailed the real blocker: "the blocker is never tools or intelligence. human systems, human problems." i've spent 15 years watching this happen. At Dropbox. At Wix. At Zynga. Now at Persona. different tools. different eras. same pattern. a team finds a new tool. everyone gets excited. someone schedules a kickoff. three weeks later, everyone is back in the old spreadsheet. not because people are stupid. because changing how people work is uncomfortable. and buying software is much easier than changing behavior. i've seen the same thing with community-led growth. i used to pitch community to executives who had every tool and dashboard money could buy. they'd nod. they'd agree it worked. then they'd return to the comfortable world of automation, sequences, and dashboards that made everyone feel productive. last year, i ran 86 events as a team of one and built $3M in pipeline. the secret was not a magical growth hack. it was showing up. knowing the 15 people in the room by name. listening carefully. creating a space where people could actually trust each other. not exactly the kind of thing you can solve with a 47-step workflow. ai adoption and community adoption have the same problem. the tools work. the ideas work. the uncomfortable human part is where things usually slow down. sitting with your team and figuring out what should change. trying one workflow instead of redesigning the entire company overnight. leading people through something new instead of sending a Loom video and hoping everyone feels inspired. the 86% aren't waiting for better ai. they're waiting for change to feel a little less scary. so start small. pick one annoying workflow. try one new thing. make it 10% better. then do it again. the tools are here. the next step is still a very human conversation. and, unfortunately, probably a meeting.
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Abhishek Singh (@0xlelouch_) reportedSystem design question. How would you design Dropbox file sync with conflict handling? Constraints to make it real: 1) Clients are offline for days, then reconnect over flaky networks. Upload is resumable and idempotent. 2) Same file edited on 2 devices before either syncs. You need deterministic conflict detection (hash + version vector/etag?) and a UX for duplicates. 3) Renames/moves vs edits: preserve history and avoid treating rename as delete+upload. 4) Large files (2–10GB) need chunking, dedupe, and partial re-upload (content-defined chunking vs fixed). 5) Consistency: per-file ordering vs global ordering. What is the conflict scope and how do you prevent flip-flopping? 6) Server state: metadata store vs blob store, retention for old versions, and how you garbage collect orphaned chunks 7) Security: encryption at rest, per-user keys, and how sharing folders changes trust boundaries
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Nikki Gist (@NikkiNic9384) reported@Dain100K Some teams may use a Dropbox down box to separate IR, practice squad etc on THEIR websites which is what I said.
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David Carcelli (@DavidCarcelli) reported@Dropbox dude if you guys don’t get of the Dave is requirement I’m done. I make music and I also use a cpap. I have no problem finding something better than this nonsense.
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Harpreet Singh (@hrprtsingh9) reported@jgreze @Dropbox Half of every revenue problem is a company being too polite to ask. The intern just asked.
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kingofDEpin (@kingofdepin) reported@DropboxSupport @LIBSCRUSHER we can't login and link creation etc is not working. please fix
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21Rates (@21RatesHQ) reportedBitcoin security isn't optional anymore. It's survival. The last few weeks: → Dropbox got hacked → Byte Federal (US Bitcoin ATM operator) had attackers target data on 58,000 customers, names, addresses, SSNs → A Trezor supplier leaked customer address data → The LA City Attorney's Office lost 7.7 TB of data, including police records → Coldcard found a flaw in its seed generation that could let attackers steal funds This isn't a string of bad luck. It's the new normal. KYC makes full privacy impossible in most places. But you still control part of your attack surface. Simple moves that actually help: • Use email aliases, a unique address per service • Same with phone numbers where you can • Treat every unexpected email, call, or text as hostile until proven otherwise Attackers combine data from multiple leaks to build your profile. The more your identifiers overlap across services, the easier that is. You don't need to be a victim first to start taking this seriously. What's one step you're taking this week to lock things down?
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160 IQ haver Randy (@MinionTripper) reported@mittsh why would anyone use dropbox you can just setup an ftp server on a linux machine!
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Hago Community (@HAGOCommunity) reportedAI Internal Search Agent: An Intelligent Agent for Searching Company Information Many companies struggle with information being scattered across multiple systems and files. Policies may be stored in Google Drive, documents in SharePoint, conversations in Slack or Microsoft Teams, customer data in a CRM, while internal procedures may be stored in Notion or Confluence. When an employee needs specific information, they may have to search in several places, ask a colleague, contact a manager, or open multiple files before finding the correct answer. This is where an AI Internal Search Agent can help. This agent is an AI-powered system that can search across different company data sources, understand an employee’s question, and provide a direct answer based on the internal information available to that employee. How Does the Agent Work? The agent can be connected to the systems and platforms used by the company, such as: Google Drive SharePoint Notion Confluence Slack Microsoft Teams CRM systems Internal databases PDF files Internal documents Company policies Standard operating procedures Employees can then ask questions in natural language instead of manually searching through multiple systems. For example: “What is the company’s travel expense reimbursement policy?” Or: “Where can I find the latest version of this customer’s contract?” Or: “What are the steps for adding a new customer to the system?” Or: “Who is responsible for this account, and what was the latest update?” The agent searches the sources the employee is authorized to access and provides the most relevant answer. The Problem It Solves The main problem is usually not that the company lacks information. The problem is that employees do not always know where that information is located. An employee may spend time: Searching through multiple folders. Opening several documents. Reading old conversations. Asking coworkers where information is stored. Trying to identify the latest version of a document. Searching across different business systems. This creates unnecessary delays and wastes employee time. Instead, the employee can simply ask the AI agent and receive an answer within seconds. A Practical Example Imagine an employee wants to know the process for purchasing new software for their department. In a traditional workflow, the employee may search through emails, ask their manager, and browse company folders until they find the correct policy. With the AI agent, the employee could simply ask: “What is the process for purchasing software that costs more than $5,000?” The agent could search the company’s internal policies and respond: “Purchases above $5,000 require approval from the department manager first. The request must then be submitted to Procurement and approved by the Finance department.” The agent can also provide a link or reference to the original policy document used to generate the answer. Searching Customer Information The agent can also be used to search customer-related data. For example, a sales employee could ask: “What was the latest agreement with customer ABC?” The agent could search the CRM, internal notes, documents, and customer-related conversations before providing a summary. For example: “The latest meeting with the customer was on August 12. The customer is interested in the Enterprise plan and requested a revised proposal before the end of the month.” This allows the employee to understand the current status of the account without manually searching through a long history of notes. Searching HR Policies Employees can also use the agent to get answers about internal HR policies. For example: “How many annual vacation days do employees receive?” “What is the remote work policy?” “How do I request time off?” “What is the process for business travel?” Instead of sending these questions repeatedly to the HR department, employees can receive answers directly from the AI agent based on official company policies. Supporting New Employees One of the most useful applications of an AI Internal Search Agent is employee onboarding. New employees often have many questions, such as: “How do I request a laptop?” “How do I access the internal system?” “Where are the team files located?” “Who approves expenses?” “How do I submit an IT support request?” The AI agent can act as an internal assistant throughout the onboarding process and provide immediate answers to these questions. Respecting Employee Access Permissions One of the most important features of the agent is permission management. Not every employee should have access to every piece of company information. For example, some documents may contain sensitive information related to payroll, contracts, human resources, finance, or executive management. The agent should therefore respect each employee’s existing access permissions. If an employee does not have permission to access a specific document, the AI agent should not use that document when generating an answer. This allows the company to provide intelligent internal search while maintaining appropriate data access controls. Showing the Source of the Answer The agent should not only provide an answer. It should also show the source of the information whenever possible. For example: “According to the company travel policy updated on May 3…” The employee can then open the original document and verify the information. This helps reduce the risk of employees relying on outdated or incorrect information. Detecting Outdated or Conflicting Information The agent can also be designed to identify conflicting information. For example, it may find two different documents containing different instructions about the same company policy. Instead of selecting one version randomly, the agent could alert the employee or administrator: “There are two documents containing different instructions regarding the remote work policy. The most recent document was updated in June.” This can also help companies improve the quality of their internal knowledge management. Moving From Search to Action The system can be developed to do more than simply search and answer questions. For example, an employee may ask: “How do I add a new customer?” The agent can first explain the required steps. The employee can then say: “Start the process.” The agent could create a checklist, create a new record in the CRM, send a request for the required documents, and notify the employee about the remaining steps. At this point, the system moves from being an AI Search Agent to becoming an AI Operations Agent. Example Inside a Sales Team A sales representative could ask: “What are the most important things I should know about this customer before the meeting?” The agent could search the CRM, previous notes, proposals, and communications before creating a summary that includes: Company size. Products the customer is interested in. Date of the latest meeting. Previous objections. Estimated deal value. Recommended next steps. This allows the sales representative to prepare for the meeting without spending significant time searching for information. Example Inside Customer Support A customer support employee could ask: “How was this problem solved in the past?” The agent could search previous support tickets and the company knowledge base to find similar cases and show the solutions that were previously used. This can reduce ticket resolution time and help new support employees solve customer problems more efficiently. Data Sources the Agent Can Connect To The agent can potentially connect to many different systems, including: Google Drive Microsoft SharePoint Slack Microsoft Teams Notion Confluence Salesforce HubSpot Dropbox OneDrive ERP Systems CRM Systems Internal Databases PDF Documents Excel Files Company Policies Employee Handbooks Customer Records The more organized and up-to-date the company’s information is, the more useful and reliable the agent becomes. Benefits for the Company An AI Internal Search Agent can help a company: Reduce the amount of time employees spend searching for information. Reduce repetitive questions between employees. Make policies and procedures easier to access. Help new employees become productive faster. Improve knowledge sharing across departments. Reduce dependence on individual employees who know where everything is stored. Make customer and project information easier to access. Reduce the time required to find the correct documents. Improve the speed of decision-making. How Can the Company Measure the Agent’s Value? The company can measure the value of the system by calculating how much time employees previously spent searching for information. For example, if 200 employees each spend 20 minutes per day searching for files or asking coworkers for information, that represents more than 66 hours of employee time every day across the company. If the agent can significantly reduce that time, the financial value of the system becomes easier to measure. The company can also track: Average time required to find information. Number of questions answered by the agent. Number of manual searches avoided. Reduction in repetitive questions sent to HR and IT. Customer support resolution time. Time required to prepare employees for meetings. What the Final Agent Workflow Could Look Like The employee asks a question ↓ The agent understands the request ↓ It identifies the relevant data sources ↓ It checks the employee’s access permissions ↓ It searches the company’s internal data ↓ It selects the most relevant information ↓ It provides a concise answer ↓ It shows the source of the information ↓ If authorized, it can also perform the requested action In this way, an AI Internal Search Agent becomes a private intelligent search engine for the company, allowing employees to access internal knowledge quickly instead of wasting time searching across files, systems, and conversations.
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Paul Klein IV (@pk_iv) reportedIs MCP dead? @grinich (CEO of WorkOS) says it's better than ever and become the strongest intent signal in your funnel. @workos is building the auth, permissions, and registration layer for that world, the same enterprise plumbing it sold to Vercel and Plaid, now sold to AI companies. I sat down with Michael to talk about it in episode 4 of Navigators. His argument: your coding agent already picks your vendors, but signup forms are built to block automated traffic, so the agent stalls at the front door and waits for a human to paste in an API key. We got into: 00:00 "Stripe for enterprise features": what WorkOS actually sells 02:44 How an SSO and SAML company ended up as AI infrastructure 04:13 Why AI companies can't meander up-market the way Slack, Dropbox, and Figma did 06:54 The biggest mistake founders make: staying in the pre-PMF experimentation mindset 09:51 Why nothing works unless the management team is AI pilled first 10:47 "Claude day": pairing engineers with finance, legal, and ops once a month 13:36 auth.md, the missing front door for agents 15:26 Why registration, not tooling, is the next growth channel 16:59 Is MCP dead? The higher-intent signal hiding in MCP connections 19:35 Why SDKs are going away and coding agents write their own 23:09 "The super cycle of all super cycles": AI amplifies labor, it doesn't just disrupt it Thanks for joining me on the pod @grinich! Watch the full episode of Navigators here: