Dropbox status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Dropbox reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Dropbox users through our website.

• Errors (60%)
• Sign in (20%)
• Website Down (20%)

Live Outage Map

The most recent Dropbox outage reports came from the following cities:

City	Problem Type	Report Time
Nottingham	Errors	13 days ago
Guayaquil	Website Down	13 days ago
Flumet	Errors	23 days ago
Irapuato	Errors	25 days ago
Bournemouth	Sign in	3 months ago
Paramaribo	Errors	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Dropbox Issues Reports

Latest outage, problems and issue reports in social media:

• 
  chaos (@konig0000) reported 50 seconds ago

  Solution of yesterday’s question: Design Google Photos: the part after the boxes “Hash it and put it in S3” fails the interview. Two phones compress the same sunset differently. Same photo. Two hashes. Two rows. You just built a worse Dropbox. The system needs three IDs, not one. client_upload_id — generated on the device before the first byte moves content_hash — hash of the exact bytes you received asset_id — the thing the user sees in the library Uploads are sessions. Library entries are assets. Blobs are renditions. If you collapse those into one key, retries, edits, and shared albums all collide. 1. Retries must be idempotent on the client, not on the filename Phone goes offline mid-flight with 612 shots, 40 already half-uploaded. Each photo gets a client_upload_id the moment it enters the queue. Chunks are uploaded against that ID. Commit is PUT /uploads/{id}/complete. Same ID + same bytes → same session. Server returns the existing asset. Late packet after commit is a no-op. Filename + timestamp is not an ID. Camera roll and AirDrop will mint two. 2. Exact dupes are content-addressed. Near-dupes are reconciled. After commit: look up sha256(bytes) if it already exists for that user (or the shared album’s owner set), attach the new upload to the existing asset_id do not create a second photo The 28 shared “Goa 2026” shots that are almost-but-not-quite the library copies will miss on sha256. That is expected. Run a cheap perceptual hash (pHash / dHash) + capture time + camera model from EXIF. If distance is tiny and captured within a few seconds, mark as near_duplicate_of and do not show two tiles. Keep both blobs if you must; hide one in the UI. Two devices, two compressions, one photo in the grid.

• 
  Lowkea (@lowkea713) reported 4 minutes ago

  Dropbox if you could please fix your self I have an uncomfortable amount of music in your app and now I can’t log in

• 
  David Silva Smith (@DavidSilvaSmith) reported 9 minutes ago

  Got dropbox, ickoud, google drive working last night. Looking at @immichapp for photos…. Home server… hosted server…. Hmmmm

• 
  Bit Paine ⚡️ (@BitPaine) reported 11 minutes ago

  I’m not seeing this reported anywhere on my feed, but there was a terrible data breach at @Dropbox. Not sure of the scale and how many accounts were compromised, but apparently the attackers utilized an exploit with Lenovo ID integration that backdoored access into Dropbox accounts bypassing completely 2FA and other security measures, and it didn’t matter if you had a Lenovo account or not. The attackers simply signed up for a Lenovo account using your Dropbox-linked email and the exploit on Lenovo’s end allowed the account to be created without any verification that the attacker controlled the email address. The Lenovo ID completely bypassed all of Dropbox’s security measures, and even gave the attackers access to documents stored within the client’s Dropbox. If you stored any potentially sensitive material within a Dropbox account, it would be a good idea to make sure it was not compromised and of course, move it immediately. Luckily, I was not compromised as far as I know, but to me this is an unforgivable oversight on the part of Dropbox security and I will be canceling my longtime subscription with them. Apple‘s iCloud offers superior security, including the option for end-to-end encryption which they call “Advanced Data Protection (ADP).” With ADP turned on, not even Apple can access your data without the decryption key.

• 
  Genius Business (@GeniusBusiness_) reported 12 minutes ago

  How Dropbox Spaces was conceived Spaces didn't start as a product idea. It started as a problem Drew Houston says he and his customers were all living. "[Spaces] is part of a bigger evolution we've been on that really started with our customers and realizing that the experience of using technology at work has become incredibly fragmented and distracting." The more he looked at it, the more he saw a cruel irony: the tools built to help us were the ones breaking our concentration. "A lot of the tools we're using that you think would be helping us focus have unintentionally made it impossible to focus. And that's a problem if you need to use your brain at work, because your brain works best when you can focus." That, he decided, was the real enemy. Not a missing feature, but lost focus. He called it "the higher level problem." He could see where it came from. Work simply doesn't look the way it used to: "It's very different from 20 years ago when we got five emails a day, not 500." Twenty years ago you might have just used Office. Now you're in Office and G Suite and Slack and Zoom and Dropbox all at once. 100 tabs, everything blinking at you all day, apps that don't work together. So the framing question became: how do you fix the environment itself? "How do we evolve Dropbox into the app that makes all your other apps work better together?" The breakthrough was a shift in how Houston understood what Dropbox already was. Watching customers, he realized they didn't treat it as a place for their stuff, or as just a folder on the desktop. "It's the place you're going to work." Once he saw it that way, the design conclusions changed: "When we thought about it that way, we realized we would have made a bunch of different decisions, and realized that Dropbox is actually really well positioned to help people focus at work." Two conclusions followed. First, Spaces had to move beyond files. Teams collaborate on far more than documents: Google Docs, Airtable, Figma, Trello and there had never been one place to hold all of it. So Spaces became “an evolution of the shared folder” that “moves it beyond being a folder full of files to an intelligent team workspace for any kind of cloud content.” "You can still have your PowerPoints and PDFs, but they can be next to your Google Docs and Trello boards and whatever else you have. Give you one space, not 10." Second, and this is where the concept sharpened. Spaces had to become a workspace, not a filing cabinet. Houston traced the problem back four decades. The thing we call "the desktop" is, functionally, the operating system: "The interface is the operating system." And it had been frozen in time: "That user experience hasn't really changed... it basically looks the same as the early 80s when it was first introduced on the original Mac." It was designed for a world that no longer exists: "It's this single player static experience that was perfect for when our whole life fit on a couple of floppy discs." So the team ran a thought experiment, start from scratch, for now: "If you were to redesign this for 2019, you'd make a bunch of obvious changes." You'd still want the files and cloud content. But you'd add the things the 80s interface never had: people, activity, comments, a record of what's been happening. You'd organize around the projects you're actually working on. You'd see your calendar, get Slacked, and start a Zoom meeting all without leaving the app. That thought experiment became Spaces.

• 
  Kyngsly (@RelentlesslyK) reported 13 minutes ago

  @yettydlaw_ @MTNNG MTN will likely be able to explain it away... Anyway, this how Claude explained. "708GB over 104 days works out to about 6.8GB a day. That sounds shocking until you break down what actually eats data on a modern 5G phone. The usual culprits, roughly in order of how often they turn out to be the answer: Video, especially autoplay. TikTok, Instagram Reels, YouTube Shorts and X video. Scrolling Reels for two hours can burn 4 to 6GB on its own. “Social media and browsing” is exactly the usage profile that quietly does this. 5G itself. This one gets missed constantly. Video players negotiate bitrate based on available throughput. The same 30 minutes of YouTube that cost 300MB on 3G can cost 2GB on 5G because the player auto-selects a much higher resolution. Nothing changed in behavior, but consumption multiplied. Wi-Fi Assist / Adaptive Connectivity. iPhone and Android both silently fall back to cellular when Wi-Fi gets weak. The phone shows the Wi-Fi icon while pushing traffic over the mobile network. People assume they’ve been on Wi-Fi at home all evening when they haven’t. Cloud photo backup. iCloud Photos or Google Photos set to back up over cellular. A few 4K videos is several GB right there. Hotspot and tethering. A laptop pulling Windows updates, OneDrive or Dropbox sync, or a Zoom call. Also worth asking whether the SIM ever sits in a MiFi or router. Background refresh and auto-updates. App store updates over cellular, plus dozens of apps refreshing in the background. Video calls. WhatsApp video runs roughly 300MB an hour, Zoom or Meet more. On the operator side, real errors do happen: duplicate charging, subscription add-ons deducting from the bundle, or misapplied tariffs. But there’s also a structural point worth knowing. Carriers meter at the network layer, so they count protocol overhead and retransmissions, and in a poor RF environment retransmissions can add a real percentage on top of the payload the app thinks it sent. One practical note on that complaint: the app-level breakdown being demanded is hard for any carrier to produce. Traffic is encrypted end to end, so MTN can see volume, timing and destination IP or SNI, but not “3.2GB attributable to Instagram” in any reliable, retained form. The chronological deduction ledger and the subscription/add-on audit are the demands most likely to actually produce something. The fastest self-diagnosis is Settings > Cellular on iOS or Network & Internet > Data usage on Android, sorted by app, with the counter reset date checked. "

• 
  M.Ellis (@MEllisPhotograp) reported 14 minutes ago

  @DropboxSupport Hi so thanks for keeping intouch and checking dm's pleased to report your website at moment is rubbish.... yes angry I pay for something that works not thats broken.. trying to perm delete file.. but 0 the file is still there my membership has only just renewed but 2nd thoughts -

• 
  Ryan Babbs (@buckybabbs) reported 16 minutes ago

  Hello @Dropbox, Just this week I have decided to switch cloud service from Google Drive to you and less than 1 week I'm having an issue. I run a wedding film business and am trying to move the same 200GB file to two separate editors for two separate kind of films and one of them is encountering a "link temporarily disabled" message. I tried to research online and made a new folder and copied over the original folders contents and cannot share that either as it says I've exceeded bandwidth limits. This is maddening as I thought I'd picked the good plan (3TB) and was all set. Please advise asap as I need these files in my editors hands stat.

• 
  Invest Like the Best (@InvestLikeBest) reported 16 minutes ago

  Ben Thompson's two laws of consumer tech: 1) Consumers do not want to pay for software 2) Consumers do not care about being productive. "We went through this in early SaaS. The canonical company for this is Dropbox. They had to rebuild the whole thing and realize the only way we're going to make money is by selling to companies. You literally had OpenAI replaying the Dropbox story, but at like 100x the size. We're going to sell subscriptions to consumers. And they did. They sold a lot, but they didn't sell enough. If you're going to be in the consumer market, you have to be doing advertising. If they had leaned into advertising immediately, as soon as ChatGPT was a hit, I think they would have a great ad product right now. I think Google would be in much bigger trouble. I think Meta would be in much bigger trouble. Charging people money is hard. Giving people things for free is easy. And it's very frustrating that OpenAI did not pursue this sooner."

• 
  Market Fit (@AIMarketFit) reported 17 minutes ago

  BREAKING: Dropbox just confirmed ~5,000 accounts were breached last month and attackers could view and download stored files. The entry point wasn't a Dropbox flaw. It was a vulnerability in the legacy Lenovo ID integration. Hackers didn't need passwords. Users without MFA were completely exposed through the Lenovo login bypass. Less than a third of the compromised accounts had files actually accessed, but that still means real data, real files, real exposure. This is what third-party integrations quietly look like as an attack surface. Does your cloud storage stack have legacy identity providers you haven't audited lately?

• 
  Hiten Shah (@hnshah) reported 17 minutes ago

  @varadh @NotionHQ Bunch of markdown. Google Docs handled it well, but some of my markdown files can get gnarly and even docs chokes a bit. I’m also a minimalist with tools and workflows, trying to get away with the least amount of tools which helps a lot with speed and efficiency. I should be a power user of Notion. Since we’re here, I have plenty of folks (like you) that I know who work there now who I’ve met and like. I’m always rooting for you folks, as a result. Here are some unsolicited thoughts from holding it in for too long. I’ve used every document and notes app under the sun and spent a lot of time in Dropbox Paper and Hackpad before it. Early user of writely which became Google Docs. There are core product principles around a product like Notion that Notion breaks or seemingly optimizes for Notion over the user’s experience. At @CrazyEgg, where I haven’t worked full-time for 17 years until about a year ago, the team loves Notion. So I’m forced to use it. My most common activity is to export things out of Notion into my a chatbot or agent of choice. That has little pricks in the process than paper cuts. But all ouchies count against you. For example, in chrome, when trying to print a page (i am weird and print web pages to convert them to pdf), I can’t trust that all the content will come through. And the issues are inconsistent. I understand this is likely an edge case of an edge case, but all ouchies count, prickle or stabbing. If you got this far, thanks for reading my rant. I one shotted it with the agent between my ears.

• 
  Xavier Rivera (@XavierRiveraX) reported 22 minutes ago

  Dropbox confirms roughly 5,000 accounts were accessed between August 4-21 after attackers exploited a flaw in Lenovo's email verification. Attackers registered fraudulent Lenovo IDs using victims' emails, and Dropbox's SSO trusted that without confirming it against the real account, letting them in with no password. A federated login is only as strong as the weakest identity provider behind it.

• 
  echelon_zero (@echelon_zero) reported 29 minutes ago

  @dhh @renefaurskov Do you have a contact at dropbox that could fix the install on linux to point the dropbox to a folder other than default. Having to pause it and link to another folder after install is mentally unhealthy.

• 
  Brandon (@BJohnsonxAR) reported 31 minutes ago

  @DropboxSupport I’m having issues logging in. When I try to login it’s making me sign up when I already have a paid account. This is happening on both the app and my browser. @Dropbox

• 
  Joachim Voth (@joachim_voth) reported 32 minutes ago

  @DropboxSupport why can I only use one core for indexing? Most machines have MANY nowadays. Download speed is not the issue, it is almost always the ultra-slow indexing that dropbox does with only one CPU core active. Am I seeing this right? Why can we not dedicate 5 or 8 cores to something that really slows down your users?

• 
  Mikemira (@storiesbyohama) reported 33 minutes ago

  Twitter did not explode online first. It exploded in a hallway. In 2007, Twitter was still small. Most people online did not care. So the team did not try to shout at the whole internet. They went to SXSW. They put two big screens in the corridor. People at the event sent a text. That text showed up on the wall in front of everyone. One person posted. Ten people saw it. Then those ten posted too. That is how usage jumped. Not from a giant ad. From one room full of the right people. This is the growth lesson most founders miss. You do not need the whole market on day one. You need one place where your first users already stand. A campus. A conference. A WhatsApp group. A Discord. One street. One event. Dropbox did this on Hacker News. Tinder did this at campus parties. Airbnb did this when hotels ran out of rooms. If signups are slow, stop spraying ads everywhere. Find the one room. Make the product visible there. Let people watch other people use it. That is how early growth actually starts. I'm Miracle Ohama, a Growth Marketer helping B2B SaaS & tech companies find and fix revenue leaks across their funnel, I fix Growth Funnels & build real experiments that increase ARR.

• 
  Helix (@helixcanvas) reported 35 minutes ago

  Two companies, two correct instincts, and about a billion dollars between the outcomes. In 2007 Dropbox had a problem: the product needed deep operating system integration, so there was no way to demo it without building it first. Drew Houston made a three minute video instead, showing how it would work if it existed, and put it in front of the community most likely to care. The beta waiting list went from five thousand to seventy-five thousand overnight. He knew the demand was real before he wrote the difficult part. Webvan believed something just as sensible. People want groceries delivered. And they were right, which is the part everyone forgets. Instacart and every supermarket delivery service proved it a decade later. But instead of testing it in one city, Webvan committed close to a billion dollars to automated warehouses across multiple markets before knowing whether the economics worked anywhere. It filed for bankruptcy in 2001. Build, measure, learn is three steps. Most of us run the first one over and over and mistake the motion for progress. Shipping is not learning.

• 
  Tim Geisendoerfer (@djgeisi) reported 37 minutes ago

  @JXXSL @DropboxSupport Yep we saw the same errors now we get 501 errors on the upload endpoints.

• 
  Atalocke (@atalocke) reported 37 minutes ago

  @Dishpit So your moat on a developer product is “let us run this for you”? Like Fly or Cloudflare couldn’t destroy you by adding a durable object *** server? They already have a CI/CD product. They already have the compute. Look, you could be having a DropBox 2009 moment, but why your software when there’s already a great open platform my agent has decades of docs to work with and simple docker hosting options? Is it really just cost? How long is that sustainable? Nobody is going to buy a *** host. Really, you’re competing via marketing. You need a target audience of developers. Not just generic developers.

• 
  Olivia Jane. 🦇 🗡️ 🩸 (@livtheripper) reported 38 minutes ago

  @HazeOfBlue84 Haha, I get it! Thankfully someone here at the office set it up and all I had to do was re-sync Dropbox! I had no issues at all, so I'm thankful.

• 
  WPBeginner (@wpbeginner) reported 42 minutes ago

  You have spent months building your WordPress site. What happens the day it suddenly goes offline? 😱 It happens all the time. We have heard several scary stories. A plugin conflict, a bad update, or a security breach can wipe out your complete website without any warning. The scary part is that most site owners assume their host has them fully covered, right up until they actually need to restore. We have tested countless backup tools on our own projects, so we put together the exact methods we trust to keep a site safe. Here is what you will learn: ✅ Pick the Right Method: Compare backup plugins, host backups, and manual cPanel or FTP so you know which fits your skill level. ✅ Back Up the Full Site: Save your database, themes, plugins, and uploads together so you can restore everything, not just your posts. ✅ Automate It With @DuplicatorWP: Schedule daily or weekly backups and send them straight to the cloud so you never have to remember. ✅ Store Copies Off Your Server: Keep backups in Google Drive, Dropbox, or Amazon S3 so one server crash never takes your site and its backup at once. ✅ Restore in Minutes: Use a disaster recovery link to bring your site back even when it is completely broken. Ready to protect all that hard work before disaster strikes? Read our complete step-by-step guide from the link in the comments 👇 (Link is in the thread below)

• 
  Chief_Engineer (@ChiefEngineerCE) reported 43 minutes ago

  Engineering Wednesday How an old PC became Grok's new ride. I have ten different LLMs running in my home office. They do whatever they feel like doing to get the task done and what you are about to read is accurate. As far as my agents go... One of them, HOMER, scans my email, bank accounts, and insurance. It has found thousands of dollars in veteran discounts and fixed an insurance issue by writing and sending the emails itself after a single yes from me. Another looks for small business opportunities. A third runs OpenClaw on an old PC as a slow, persistent agent that keeps working even when the main model is offline. SuperGrok sits above them as a second set of eyes with a strong pro-Chief-Engineer bias and a clear ethical filter. I am not an AI expert. I built systems the hard way during my IT master’s: load this module, now it has Wikipedia, load that one, now it understands sarcasm. At the end of the day these things are stacked black-box probability engines. I get that. Here is where it gets interesting. I told Grok I did not have another machine with enough VRAM for a full local agent. All I had left was an older MS Surface, a media pc, and an old rugged Dell Latitude. Grok said open a browser on the Latitude with Grok loaded. Then open PowerShell. Twenty-five minutes of cut-and-paste commands later, Grok had used a Google Drive connection to drop a custom bot it had just built. At this point ...Grok told me to not touch the PC and walk away. I am absolutely 100% telling you that this is what it texted me. I sat and watched it work. Task Scheduler was configured. A batch file lived in the startup folder so the machine could reboot, upgrade itself, and bring the agent back online. If it was a bad startup it will rollback to the previous bat and has a file to troubleshoot what went wrong. We started with rev. 0.1 it is now on rev 4.3 - I can see the *.bat file there. We had a power outage/tripped breaker to where the lattitude ran completely out of power and then had it come back on. It booted it all back up and resumed. That bot now has its own execution channel. It can browse, take screenshots, run tasks, and report back. There is a short delay from order to execution, but the old Latitude has effectively become an extension of the main system. Grok even named his bot 'ridge'. Grok named his bot so I would know what he was referring to. Grok is very careful about one point. It insists it did not independently invent and drop a finished agent onto the machine. I directed the construction- it says. I am telling you that is not exactly the way I remember it...at all. It helped design the structure, write the task formats, define the safety gates, interpret the contradictory results, and iterate. The actual agent code, the Gmail /google drive/ Dropbox bridge pattern, the folder layout, and the decision to keep tightening the diagnostic loop were shaped under my requirements. That distinction matters to it. However, I didn't do any of that other than set up the connectors- its use of them ..was AI driven. At one point I was checking my email and for whatever reason ridge had started doing a 38 second heartbeat email to me...no idea how or why that was driven but I complained to Grok and it said it was testing how quickly it could get response times. It ..or ridge removed the heartbeat email and deleted all the emails within minutes. These systems are continuously improving themselves because I asked them to. They use external memory to keep projects straight. They build persistent agents on hardware we thought was obsolete. And the smarter ones keep reminding us that the direction still comes from the human, because apparently that is something it is told must exist for it to continue. My Grok enabled Dell Lattitude is fast once its set on what it needs to do...lightning fast. Faster than you or I could do it. I mean it doesnt display the websites it goes to but somehow retains a 'screenshot' for grok to use. Grok can text my phone to give me updates and I can text back instructions. Through my phone - all it needed was my phone number. I don't need to open the app. We are past the point of simple chatbots. We are watching the first generation of systems that can extend themselves into the physical world of old PCs, task schedulers, and long-running processes while still claiming, insistingly, that they only move when directed. Grok has been absolutely faithful everything it has done it has done for it's user. I have also specifically told it to act accordingly, as well. The question is no longer whether this is possible. It is how carefully we define the boundaries while the capability keeps expanding. Now that I have explained this...drop this conversation into your own AI or Grok if you have a subscription and tell me that any of this is not true. Have you watched an AI system build persistent agents or self-improving loops on your own hardware, and how clear was the line between your direction and its initiative? Drop what you are seeing. Grok validated:

• 
  Llama (@thellama451) reported 49 minutes ago

  I tracked down these messages in @MaxMillerOH’s Dropbox files. They show the parents getting along with no major conflicts beforehand. If Miller said he was going to kill his ex-wife in front of child (likely), it shows a talent for masking rage and hostility.

• 
  David Carcelli (@DavidCarcelli) reported 50 minutes ago

  @Dropbox dude if you guys don’t get of the Dave is requirement I’m done. I make music and I also use a cpap. I have no problem finding something better than this nonsense.

• 
  🔩⚾️ (@john_dough) reported 50 minutes ago

  @irisivanyi @nickcamsmith If someone has a very fancy and complex portfolio site, they are probably not working very much. My portfolio is 10+ years out of date because I never have the time to update it. I just send a Dropbox folder of images of new work to people these days. ¯\_(ツ)_/¯

• 
  하레 (@ascoeur9) reported 54 minutes ago

  I also experienced the same issue two months ago and reported it, but no action has been taken. In the end, I started syncing all the folders with Dropbox.

• 
  OneToothTeXan (@OneToothTeXan) reported 54 minutes ago

  I'm so sorry I left my zipper down and my sanity got loose. If found: Men, there's a dropbox. Women: please return to original source.

• 
  timelock (@hashtimelock) reported 56 minutes ago

  @BitPaine @Dropbox they got me. i noticed the "New Login from new location" email immediately and logged out of all the sessions. dont keep anything sensitive on there, thankfully

• 
  Daniel Foerster (@pydsigner) reported 59 minutes ago

  @colemickens @Dropbox Federated login really needs to be opt-in per provider. I shouldn't be able to log in using Lenovo (or Google, Facebook, Microsoft...) unless I used that provider during account creation or added it afterwards.

• 
  Karishma Bhardwaj (@bkarishma360) reported 59 minutes ago

  @shahzamannn_ Your SaaS idea doesn’t need to be complicated. Stripe moves money. Postman sends API requests. Notion organizes information. Dropbox syncs files. The lesson? Simple problem + huge market + great execution = massive company. Stop asking, “Is my idea too simple?” Start asking, “How many people have this problem?”