Garmin Connect status: device issues and outage reports
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Garmin Connect is a health and fitness activity platform for users of Garmin trackers such as smartwatches, heart rate monitors and GPS devices. The Garmin Connect app is available in the Google and Apple stores.
Problems in the last 24 hours
The graph below depicts the number of Garmin Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Garmin Connect. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Garmin Connect users through our website.
- Errors (21%)
- Device Failure (21%)
- Online Features (19%)
- Website Down (19%)
- App Crashing (15%)
- Sign in (6%)
Live Outage Map
The most recent Garmin Connect outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Duisburg
|
Online Features | 1 day ago |
 Marietta
|
Errors | 10 days ago |
 Anderlecht
|
Errors | 11 days ago |
|
Atlanta
|
Device Failure | 11 days ago |
 Portsmouth
|
Website Down | 11 days ago |
 Montréal-la-Cluse
|
Website Down | 12 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Garmin Connect Issues Reports
Latest outage, problems and issue reports in social media:
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JP (@peters99) reported@GarminFitness The Edge 830 has the worst UI/UX. Please improve before releasing another product.
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Kirsten Begg-Swider (@cyclocrossgal) reported@rusto88 @GarminFitness @GarminCycling It is a stuck Down button plus who knows what else. It is going back to Garmin today for some kind of wizardry. Meanwhile I am about to go away on a 3wk work trip with no watch!
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Brett Stickrod (@tatchiguy) reported from Verona, Wisconsin@Garmin @GarminFitness I’m having the worst luck getting turn by turn directions on my Garmin Edge 530. I don’t know if it’s the file type that I’m using or that your product is inconsistent. Please help!
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Kirsten Begg-Swider (@cyclocrossgal) reported@rusto88 @GarminFitness @GarminCycling There does seem to be an issue with the lower left UP/DOWN buttons, so sticky button sounds like a strong candidate. Right now it's on the home/watch screen so just leaving it there for now. 😬
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Shannon Jaye (@shan_jaye) reported@GarminFitness I've gone through troubleshooting with a chat rep & on my own as well. None of these steps are working. Even reviews for certain watchfaces in Connect IQ are reporting this error. Please fix it.
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Chris Brewer (@iamchrisbrewer) reportedMy Garmin Varia RTL515 bike radar and light device crapped the bed today. Without warning it shuts off after only 5 seconds on. Only had it for four months. Not happy. @Garmin @GarminFitness forums have people reporting same issue too. Will request warranty replacement.
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Dan MacDonald (@danmac800) reported from Windsor, OntarioSo my new fit bit thingie counted over 2300 steps on my car ride. Ummm….Neat? But Also: Defeats the purpose entirely. “Bye, fit bit thingie. To the junk drawer you go until I throw you on the trash ten years from now when I clean the drawer out!” @Garmin @GarminFitness #Garmin
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Siobhan Copeland (@SioCope2002) reported@GarminFitness has something happened to your connect app?my husband has synced his watch and two days data are missing from the app although they're on his watch. Help please!
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Dimitri (@Dimkal) reported@GarminFitness Hi! I was hoping to get a replacement band on my wife’s forerunner 35 but we don’t have the serial number any longer. Can you help?
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KᎪᎡᎬN 🥂 (@GinMum) reported@GarminUK @GarminFitness Can you help? Still having connect issues with my Venu SQ and @Argos_Online won't replace my 6wk old watch 😭 please help!!!!
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Tim Campbell (@CampbellTL) reported@imashleymi @Garmin @GarminFitness Sounds like your previous runs are still stored on the watch, filling the memory. Can you sync with garmin app or PC and offload the run history? I sync my golf watch with Garmin Connect every time I golf. Maybe that’s why I am not getting the same error?
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Rafael E (@rsantiagotoro) reportedThe worst quality watch ... But with good marketing. Very disappointed in customer service. @Garmin @GarminFitness
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Aoife Kelly (@un_lil) reported@GarminFitness my adored Fenix 5s died earlier and won't turn back on. Please send help/replacement. Getting really warm when plugged in. Won't connect to express. Need it for marathon training. Devastated. #garminhelp #Fenix
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Shannon Jaye (@shan_jaye) reported@GarminFitness My Venu shows an "IQ!" error when I flick my wrist instead of my watchface after a system update last week... I tried to get help through chat support but nothing was helping... 😔
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Kirsten Begg-Swider (@cyclocrossgal) reported@rusto88 @GarminFitness @GarminCycling Crosses fingers. Powers down the watch. Narrator: "Every year, on the anniversary, the same woman would return to the watch to see if just, for once, maybe this would be the year that her Garmin came back to life."
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John Aubrey (@JohnKAubrey) reported@rodtrent @Garmin @GarminFitness Garmin connect is down. My zwift session from this morning isn't showing up yet.
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Steve_382 (@Steve_382) reported@GarminFitness @garminconnect Not working again.
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Anne L (@Tribefanne) reported from Brecksville, OhioMy new @GarminFitness watch wasn't working properly so #garmin advised me to return it & they'd send a replacement. I sent watch back. Too bad @Garmin failed to mention that my replacement is back-ordered by 8 weeks & now I have no watch. Customer service fail on multiple levels!
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Kasia Jaworska (@kasia_jaw) reported@GarminFitness I need to move my final run from my training programme to a different day on my calendar. Unfortunately, it says I can’t and that it is you… I really don’t want to miss that challenge. Please help!
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@GarminUK @GarminFitness I’ve referenced Garmin Support pages but can’t find out if WhatsApp is compatible with GARMIN VENU watch. I get notifications for everything else just not WhatsApp messages. Can anybody help pl??
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TheycallmeAl🥸 🧪⚗️ ⌨️ (@fairyflowercrow) reported@polarissports I do not have the time or the patience to figure out why your **** is now behaving just like the piece of **** @GarminFitness watch I used to have. Pulse rates entirely bunk. Syncing capabilities blow donkey ****. I personally would like my money back.
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Tim Van Poecke (@TvPoecke) reported@GarminFitness @StravaSupport, since I got my new Garmin Fenix, the syncing between your apps stopped working. I reconnected both multiple times, but still not working. any tips?
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Janine Tillett (@janine_tillett) reported@GarminFitness I noticed today that my walk(Activity Move) did not calculate any distance. All other measurements were fine(heart rate, steps,etc). What could be the issue?
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Wouter Klok (@wouterklok) reported@GarminFitness Hi, my wristband of my Vivoactive 3 Music suddenly broke. As I’m in the middle of a training session for my 1st marathon, wondered if you could help me with a voucher for a replacement offer? Cheers. Wouter
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Sparky (@spark_hosting) reported@madscn @GarminFitness Ye same problem for for me in the UK come on @GarminFitness what's going on
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Shannon Jaye (@shan_jaye) reported@GarminFitness No, I am only using the default now. No error for the default watchface.
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Victoria Irvine Robertson (@XxX_Vicky_XxX) reported@GarminFitness really struggling to get anywhere I bought a vivoactive 4s and the strap is too small I am trying to see if there is a bigger one and I notice on your website there is but no details on what the size it is can you help please.
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Jeffrey Walrod (@jeffreywalrod) reported@GarminFitness Did you ever think saying "poor performance" under VO2 max after what I consider a good run is very defeating? Every time I see that it makes me not want to run which translates to not purchasing your products
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Mark Atherton (@Athersuk) reported@GarminFitness I’ve had my Garmin Connect account temporarily deactivated on Thursday, I’ve raised 2 support calls and still no response. The platform is useless for me until this is resolved, please help!
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Rumbandit (@Rumbandit1) reportedWhat's the point of a hr monitor if they don't track your hr? @MYZONEmoves @GarminFitness 2 separate ones. One won't charge the other said **** it.