Garmin Connect status: device issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Garmin Connect reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Garmin Connect users through our website.

• Errors (28%)
• Website Down (24%)
• Sign in (14%)
• App Crashing (14%)
• Device Failure (14%)
• Online Features (7%)

Live Outage Map

The most recent Garmin Connect outage reports came from the following cities:

City	Problem Type	Report Time
Annecy	Website Down	14 hours ago
Quimper	Website Down	6 days ago
Paris	App Crashing	6 days ago
Township of Evan	Errors	6 days ago
Paris	Device Failure	9 days ago
Paris	Sign in	9 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Garmin Connect Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Who? (@HoratioHoose) reported 7 minutes ago

  @GarminFitness After 7 years I’m trying to get rid of my ugly Apple Watch for a beautiful Venu 3. I just need the Venu 3 to exist first. Please help 😭

• 
  Andrew MacDonald (@RevMacTO) reported 10 minutes ago

  @GarminFitness Hey, any insight you can shed on a Garmin Bike Radar (RTL500) kicking up a "Sensor Error 1:1" on my Edge? It happens a fair bit these days. TIA!

• 
  AaeJay (@AaeJay2008) reported 12 minutes ago

  @Garmin @GarminFitness 2. My watch has been with you for over a week. No updates until I contact you. Its a simple fix but every time I look for support, your agents say they will escalate it and then drop out of the chat. I have the screen recording as proof if you want.

• 
  John Straumann (@JohnStraumann) reported 13 minutes ago

  @GarminFitness Thanks for the reply, I tried all that multiple times. I bet there is an error in the firmware and/or software that controls the BLE connectivity.

• 
  murph (@BostonLooper) reported 16 minutes ago

  Apple Watch SE is officially in the trash - died ~60% of the way through a half marathon yesterday, @GarminFitness here I come

• 
  WhattheHUFF? (@Michael41381590) reported 18 minutes ago

  @GarminFitness Can you add rucking on the lower-end devices for us poor folks?

• 
  Bean & Bean Cotton (@Bean_Cotton) reported 19 minutes ago

  @GarminFitness Done. As a rule, an update that takes away a simple, easy to use feature and requires you to go to another app is a poor update.

• 
  Pranav (@Pranav_) reported 19 minutes ago

  hey @Garmin and @GarminFitness I'm unable to enroll my Fenix 7 solar in your beta program. Always errors out, software is stuck on 8.37, can you help?

• 
  Ben (@TumoLPK) reported 19 minutes ago

  @GarminUK @GarminFitness hi, my altimeter on my forerunner 255s has stopped working altogether for the past week. I’ve followed your tips online and it’s made no difference. Looks like a lot of people have experienced the same issue. How can I sort please?

• 
  Marc J. Randazza 🇺🇸 🇮🇹 🇧🇷 (@marcorandazza) reported 19 minutes ago

  @Apple - my Apple Watch **** the bed and you’re gonna take a week to get it back to me? Guess that gives me a week to try out a @GarminFitness watch and see if I’m ready to swap ecosystems.

• 
  Stanfield Capital Management (@itstheotherway) reported 20 minutes ago

  @GarminFitness your **** is broken rn. direct upload from zwift not working. manual upload of .fit file not working.

• 
  Baptiste (@baptiste_del) reported 21 minutes ago

  @GarminFrance @GarminFitness @Garmin Hey Garmin, it is soon my mother birthday and her fenix watch died recently. She is really sad that she lost her 1000+ days goal streak and even more sad that her watch cannot be repaired. The support told us we would receive a discount for a new one but we received nothing. Can you help me so I can order for her birthday?

• 
  Joey Davis (@SanDiegoJoey) reported 22 minutes ago

  Hey @Garmin @GarminFitness when are you going to fix the update that broke the Index 2 smart scales? It’s been weeks, no ability to upload to @garminconnect

• 
  Oscar Mike 🧗🏻‍♂️ (@Oscar_O_Neill) reported 23 minutes ago

  All this money for the ‘best smart watch on the market’ and it won’t even track sleep patterns properly. Garmin get you **** together and realise not everyone has a 9-5 job that allows you one window to sleep 🙄 @Garmin @GarminUK @GarminFitness

• 
  Rob Scherer (@RobScherer6) reported 25 minutes ago

  One problem I see right away with the @Garmin @GarminFitness HRM 600 is the connection between the strap and the pod, which you have to separate in order to charge the device...this pod is breaking at some point. What are my options when it does?

• 
  Serah Mwihaki (@mwihakiwanjeri) reported 28 minutes ago

  @GarminFitness My Garmin Solar Instinct keeps going off and won’t turn back on unless connected to power. The battery is fully charged. What could be the issue?

• 
  Dr. Kate (@KateERyan) reported 31 minutes ago

  @MarkMilliganDPT @GarminFitness I think the wrist heart rate sensor is just kind of buggy. I’m in the Fenix 6 now, but occasionally I go through periods of getting a lot of false abnormally high heart rate alerts, and either restarting or updating the software will resolve it.

• 
  Mark Dalman (@mdalman34) reported 35 minutes ago

  @GarminFitness my app is not updating any more from my Venu. Can someone contact me to help?

• 
  Nathan Kraft (@Thousand__Paths) reported 40 minutes ago

  @GarminFitness Please go back to the full red Heart rate metric on the connect app. The line is WAY TOO HARD to see well, and it makes it more difficult to follow trends. Ever hear “If it ain’t broke, don’t fix it.”? It wasn’t broken. Please put it back the way it was.

• 
  Stanfield Capital Management (@itstheotherway) reported 40 minutes ago

  @GarminFitness your **** is broken rn. direct upload from zwift not working. manual upload of .fit file not working.

• 
  Mike Lifts (@mikeoniron) reported 44 minutes ago

  8:30hrs sleep Poor quality Poor recovery Thanks @GarminFitness

• 
  atlantaswelder (@atlantaswelder) reported 49 minutes ago

  I really despise some commentary from some of these health metrics. @GarminFitness Nothing worse than someone/saying "i don't know if you're gunna make it" ... wtf Fu MF ;$:$4&:$;$/&7$:! F off 🤬 Just tell the me the data. That's all i require. I don't need your baseline

• 
  Nigel Taylor (@Vasco360) reported 50 minutes ago

  @GarminFitness is there a problem with Garmin Connect version 4.62? Since installed no Body Battery data & Intensity Minutes doesn’t record Vigorous activity correctly. Fenix 6 Sapphire 24.10

• 
  Florence Sharts (@shan_tahs) reported 50 minutes ago

  @GarminFitness hi. My garmin 955 solar seems to have a bad battery. I fully charged it sunday night and im already down at 20%. Is there something that can be done?

• 
  My Marathon Journey (@Marathons4Kids) reported 50 minutes ago

  @GustavoKayakero @Garmin @GarminFitness That might solve the problem

• 
  Andre (@andreswart916) reported 51 minutes ago

  @GarminFitness Hi Folks. Please help resolve. Forerunner 255 data screen font has shrunk on Version 14.13

• 
  Tom Shugart (@tshugart3) reported 52 minutes ago

  @GarminFitness That graph with all the missing data was from a sync via my computer and Garmin Express. Disappointing that there's nothing else to be done (the support center stuff doesn't help). What I think it needs is an update, and it sounds like that's not forthcoming.

• 
  Tony Kunda (@the_kunda) reported 52 minutes ago

  @GarminFitness @Garmin Today was the first day that my daughter wore her Bounce watch and your backend had a massive outage, permanently shaking our confidence in her ability to use the device to get help in an emergency. Unacceptable. Will there be a post-mortem on the outage?

• 
  Bernard Kasparas (@Bkasparas) reported 57 minutes ago

  @FitbitSupport Why is your mobile app now so awful? Ver 4.52.1 running under Android 14, logs me out every night, loses the last 5000 steps and other activities of the previous day, won't store the first 3 ECG traces after logging in. Really poor. A living ad for @GarminFitness

• 
  Ben (@TumoLPK) reported 58 minutes ago

  @GarminFitness @GarminUK I’ve got a HRM Dual that despite connecting to my watch will not read HR. I’ve replaced the battery, tried a different strap, and reset the HRM with no success. Seems to be really common issue online. How do I fix please?