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Mass Effect: Andromeda is an action role-playing video game developed by BioWare and published by Electronic Arts for Xbox One, Microsoft Windows and PlayStation 4.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Mass Effect Andromeda reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Mass Effect Andromeda. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Mass Effect Andromeda users through our website.
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Online Play (39%)
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Sign in (34%)
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Matchmaking (26%)
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Glitches (1%)
Live Outage Map
The most recent Mass Effect Andromeda outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Amsterdam |
Online Play | |
 Béziers |
Online Play | |
 Toronto |
Online Play | |
 Saint Paul |
Online Play | |
| Lovettville |
Sign in | |
| DeMotte |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Mass Effect Andromeda Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Larson
(@TheAbsoluteNerd) reported
@masseffect Remind me again... Why do PC players have to wait an extra 10 hours to play the game from console players? Have we done something so horribly wrong as to be forced to get the game later? It's not hard to set the game to a midnight release alongside console. FIX THIS
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Andy.P.
(@SPECTRE22N7) reported
@masseffect Hi Team. I love the gam, is totaly beautiful, but my ME-LE launcher on XBox SX crashes as long as my Astro headset is pluged into it. Had to unplug it and start the game first. Please fix it.
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Nerdy And Tall..
(@BakrOrNotToBakr) reported
@xDoobieSnacks @Xbox @masseffect I don't even have headset on for this game and still crashes. Did the unplugging thing to and no luck. It will literally crash as soon as I press any button. Even during opening loading screen b4 "press any button"
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snow child
(@blaque_pr1nce) reported
Soooo @masseffect @bioware is the game suppose to crash anytime I press a button? Not even able to get past the start screen? @XboxSupport
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Tyler
(@Stephen7yLore) reported
@UNTDrew quick resume isn't working on Series X or S on the new Mass Effect. Also have some issues with HDR. Anywhere we can report bugs?
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Madmartigansmarts. MBE
(@Jc8420) reported
Was excited to start playing @masseffect legendary edition, but it continues to crash within seconds of launching the game. I Haven't even made it to the main menu.
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CentipedeIndeed
(@CentipedeIndeed) reported
@NataliePaquett9 @masseffect Disconnect your headset and try again
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Danny
(@Sr_Platano__) reported
Anyone else’s game crash after reaching the title screen?#MassEffectLegendaryEdition #masseffect
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TheKeyPit
(@TheKeyPit) reported
@EvilBoris @masseffect Reminds me of a problem a friend once had with Call of Duty 4 on PC where the game would crash upon start when a headset was connected.
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Sabre Edic
(@RinSabreDelta) reported
Stayed up just to play @masseffect at midnight. Game won't play, just crashes. Tried redownloading, same issue. Am I gonna have to get a refund? Is that even an option?! #MassEffectLegendaryEdition
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Steve Summers
(@SteveSummers88) reported
@DirtyEffinHippy @BRAP_Podcast I haven't played Destiny 2 since early 2018. I like it, but I play too many games to stick with live service titles. I like games like Mass Effect where I'll only return to replay it. It has an ending.
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💀 Trevor Dikes 💀
(@TrevorDikes) reported
Heads up to anyone playing Mass Effect Legendary Edition on Xbox and having it crash when trying to start a new game. There's a bug that causes crashes when wireless headsets are connected. Unplug and it should work, just did for me.
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💙Terence Colts Fan #1 💙
(@Biggy2325) reported
from
Indianapolis, Indiana
@Jc8420 @masseffect I'm having the same issues on xbox
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Monster Hunting Squid 🦑⚔
(@SemiEvilSquid) reported
@jacquicollins_ My one issue with Mass Effect is that I could never get my shep to look anything but an idiot.
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Anthony "iamleyeti" Jauneaud
(@iamleyeti) reported
from
Lyon, Auvergne-Rhône-Alpes
(Trying to finish NIER before jumping on MASS EFFECT and) I know remember what bothered me a lot with NIER when it came out: the meta-humor, the jokes about the game being broken, the references. Each to their own but I really dislike this tone and oh boy do they love it.
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TheRealChaotic1
(@RealChaotic1) reported
So apparently it’s a headphone issue. Thanks to a tip from @halofreaked I was able to get it to work. To fix it, quit the game, disconnect your headset, then restart the game. Select Mass Effect 1, then you can reconnect your headphones!
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Vortafanaccount ᐰ
(@Jeeshadow1) reported
Ok problem solved although not gonna install mass effect until I am ready, lol
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Calin
(@calin_kim) reported
Did they fix the thing where Mass Effect Legendary looks terrible?
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Mike Engels
(@TheRealMikeETV) reported
Also another nice thing about this, that silly hitch where there was lag when doors opened on the Normandy has stopped, and load times are quickened #MassEffect
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Robbie
(@RobbieShenton) reported
@psyren2099 @masseffect @bioware If you have a wireless headset disconnect it and then try launching the game. Strange but it works.
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Paul Schneider
(@SchneiderJ9) reported
@masseffect is everyone having an issue making it past the first menu?? #MassEffectLegendaryEdition
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lissa ✨
(@mildlyweird) reported
@ mass effect please fix the blonde 😭
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RH3XY
(@rh3_xy) reported
@Pr0crastibator @Xbox @masseffect no problem glad to be of help
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Joseph Presto
(@Drakulya240) reported
@masseffect @macwalterslives Are there any game testers anymore? How did a problem such as “can’t start game if anything other than controller is connected” gets by???? What is this nonsense already. I’m available to test games so these problems don’t happen on launch. Just saying.
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DerRukz
(@DerRukz) reported
Hm. Should I get Mass Effect? So that I can finally finish Mass Effect 3 without malding? Having to use a hex editor, telling the support about the errors and just getting the answer "Thank you for your ticket. Unfortunately, development of Mass Effect 3 has halted."
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Flyntoff
(@JailedFlynt) reported
@BrianJDraft main thing for me is that KOTOR's sidequests never felt like just adding content in. A lot of Mass Effect's planet scanning stuff felt very "we said it'd be a big game." Also a lot of tell, don't show issues imo.
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Kody
(@Dextrousset208) reported
@Jc8420 @masseffect Wireless headset issue turn it off until your in the main menu for one of the games
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bobshigity
(@bobshigity) reported
@RisingSaint84 @masseffect Mine was doing this too. Quick google search showed that on Xbox, if anything besides your controller is connected wireless, it'll crash i.e. headsets. Disconnect headset, launch the game and once in, reconnect
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CentipedeIndeed
(@CentipedeIndeed) reported
@Spacetheraddest @ollelindell @masseffect I left my headset off because it was causing controller lag and disconnects
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Jacob Albrecht
(@JacobAlbrecht_) reported
For anybody having issues with Mass Effect Legendary Edition crashing on the title screen, make sure any headphones are unplugged from your Xbox before going through the title screen. This is a known bug rn