Paytm status: access issues and outage reports

Problems in the last 24 hours in Kāngar, Himachal Pradesh

The chart below shows the number of Paytm reports we have received in the last 24 hours from users in Kāngar, Himachal Pradesh and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chinmaya (@ChinmayaSaxena) reported 3 minutes ago

  @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

• 
  kushal das (@kushal8609) reported 3 minutes ago

  @Paytmcare Still problem not resolved.

• 
  Sanju Bai Bairwa (@SANJUBAIBAIRWA) reported 7 minutes ago

  Hey @PaytmCare, my support ticket (200012349631) was closed by your team without a refund. I accidentally redeemed just ₹100 from my ₹2,381 flight voucher due to a lack of single-use warnings. As a regular user, I request a goodwill refund of my remaining balance. Please help🙏

• 
  Vinod Radheshyam Singh (@VinodRadheshyam) reported 7 minutes ago

  @Paytmcare Hopeless paytm service My self unable 2 login desktop cheating 2 Customers

• 
  GenuineGuy (@GenuineguyKs) reported 9 minutes ago

  @Paytm i need urgent help. Can you telo me how to contact your customer service on phone as emails are not helping at all ??

• 
  Busy Customization (@MalviyaNeet) reported 13 minutes ago

  Very Poor Service Paytm Please Do Not Use @Paytm My Ticket Id : 500011535171 @PhonePe @UPI My contact : 7000039010

• 
  Vicky (@bishtvicky2005) reported 13 minutes ago

  @Paytmcare Hey, if you don't replace/refund my google Play redeem code ill be filing a consumer court report later todday. Its been a week I'm not going to wait forever for it. Resolve my issue or make it clear if you are interested in resolving or not

• 
  Jagdeep Singh (@MLAJagdeepSingh) reported 16 minutes ago

  I have booked air ticket but wrongly I have press wrong date due to which I want to call you for refund but none of your customer care number is working it is very pathetic condition with Paytm with which I was doing lot of payments one of their number say you are not registered with us. I have just lost 6000 rupees but future I will not use Paytm and I'll suggest other also @Paytmcare

• 
  Karan Kasat (@KaranKasat) reported 20 minutes ago

  @Paytmcare Hi Team, I just had a discussion with your team member and I requested them to provide details some old transactions related with Oct, 2019 due to an ongoing litigation. He said he will check internally and come back to it. Request here a quick support.

• 
  Urstrulysanni 🩷 (@urstrulysanni) reported 21 minutes ago

  Worst service @Paytm