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Paytm

Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 42% Mobile App (42%)
  • 32% Transactions (32%)
  • 16% Website (16%)
  • 5% Login (5%)
  • 5% Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Agra, Chhindwāra, Jaipur, Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, and Bengaluru.

CityProblem TypeReport Time
Agra Mobile App 5 days ago
Chhindwāra Mobile App 12 days ago
Jaipur Mobile App 15 days ago
New Delhi Mobile App 20 days ago
Yamunānagar Website 22 days ago
Mumbai Website 28 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • NRamakrishna00
    RAMAKRISHNA NAMALA (@NRamakrishna00) reported

    @Paytm what problem is it going to solve, we can simply send 5000 to their account as pocket money ryt?

  • anutechie3
    @Anu (@anutechie3) reported

    @Paytmcare Before blocking customer account.. inform customer.. don't act smart as if you hold every rights to control customer account..

  • mohammad__arif
    Mohammad Arif (@mohammad__arif) reported

    @Paytm refund my amount to the source account asap. I have been following up since so long. Kindly help

  • Psoni017
    Corporate Monk (@Psoni017) reported

    Hello @Paytm @Paytmcare I'm unable to reach customer support via Application and othe method, I'm trying to connect regarding ticket# 200011651053 your paytm assistant is not letting me pass to connect with human support. Please look into it and help me with the ongoing issue.

  • gogold07
    GOLDIE SINGLA (@gogold07) reported

    @Paytmcare Seems that due to your irresponsible behaviour and false service / facilities consistently notifying i need to switch from paytm app.

  • RainaRa49346818
    Sk Ranjiith (@RainaRa49346818) reported

    @Paytmcare It is almost 8 days blocking my account and there is no customer support and whenever I ask we will update shortly like tell you ...but problem not solved ..now how much time you want to resolve this issue.Already 8 day finished

  • sagarkatrin
    Sagar Pandey(Roadie)🇮🇳 (@sagarkatrin) reported

    @Paytmcare whenever I've been trying to open the paytm,The error has been showing that the device environment is not correct and suddenly automatically closes the app what should I do now ? @Paytm

  • Kuppusrini
    Srini (@Kuppusrini) reported

    @Paytmcare Hi. After reinstalling the App, during login I get a caution as Account Blocked. I have already given details through DM. Pl resolve.

  • themusicaldude
    Prateek Bajpai (@themusicaldude) reported

    @Paytm @Paytmcare @vijayshekhar ARE YOU NOT GOING TO RESPOND ALSO NOW? ARE YOU GUYS GOING BANKRUPT OR WHAT THAT YOU DON'T EVEN HAVE A PROPER CUSTOMER CARE MECHANISM IN PLACE?

  • SudipSurve
    Sudip Surve (@SudipSurve) reported

    @Paytm The app is not working. For the last two weeks, after opening it, it gives the error "Malicious application detected. Uninstall application and restart device." I have tried resetting the device, but the issue persists. other banking apps are working fine only paytm not working

  • asadgour
    LIVE FOR OTHERS (@asadgour) reported

    @Paytmcare Sorry for the inconvenience we got this refund amount into the account thank you for your support.

  • anushreethatte
    Anushree Thatte (@anushreethatte) reported

    @Paytmcare @Paytm you think you can extort customers with free air ticket cancellation policy and then ghost them with no number to contact you when their refund is delayed? Your AI assistant is ****. I have no way to ensure refund. You guys need to be shut.

  • imAmanSaxena
    Aman Saxena 🇮🇳 (@imAmanSaxena) reported

    @Paytmcare @Paytm Still after many days, my account is not logged in, the problem is not resolved. This is frustrating..

  • kunal9489
    kunal bakshi (@kunal9489) reported

    @Paytmcare My paytm account not working as am unable to use upi...

  • _Angryfilmmaker
    Karankashyap (@_Angryfilmmaker) reported

    @Razorpay , @gocashfree Payments, and @Paytm are three payment gateways that seem to have no understanding of their own compliance requirements or the laws they claim to follow. They ask creators and businesses for certificates and licenses that literally do not exist. In my case, they requested documents that aren't relevant to my business model. I even showed them websites and apps, including adult content platforms, that already have their payment gateways activated, despite having no visible refund policy, no proper registered address, and missing several basic compliance elements. Yet for genuine creators and startups, they create unnecessary hurdles by demanding imaginary documents like Digital License or Copyright License Certificates, certificates that do not officially exist anywhere in the world in the way they describe them. The real issue is that people sitting in decision-making positions often have very little understanding of digital businesses, content licensing, or creator ecosystems. I am already using another payment gateway successfully, but my experience with these platforms has been extremely disappointing and frustrating. #paymentgateways #indialaw trying to attach a video in the comments section. I am not going to let this issue go quietly.

  • vinayaksn
    Vinayak Naik (@vinayaksn) reported

    @Paytmcare Your Android app crashes saying there is malicious app on the phone. I don't have any malicious app on my phone. I cannot submit a ticket since the app is crashing. Please tell your developers to fix the issue.

  • vivi7275
    vivek verma (@vivi7275) reported

    Very disappointed with @PaytmBusiness Business. A payment collected on 19 May 2026 was supposed to be settled on 20 May, but the amount is still not credited to my bank account. Support is giving no proper resolution. Stopping Paytm payments until this is resolved. @Paytmcare

  • naamah1510
    Naamah Retiwala (@naamah1510) reported

    @Paytmcare Thank you. Now it's working fine. But I lost around 500 gold coins because of your technical issue.

  • MZ996K
    MZEE996 (@MZ996K) reported

    Recently purchased a motor insurance from @Paytm since iam traveling iam not being able to receive the link for documents upload, after requesting several time to send the link on registered email since the number is out of service. No help from paytm @Paytmcare

  • ANANDRAJVISHAL
    ANAND RAJ VISHAL (@ANANDRAJVISHAL) reported

    @Paytm food wallet money is not working, so how to get the remaining balance.

  • Deb7rudra
    RD (@Deb7rudra) reported

    @Paytmcare You piece of **** why is it under review? Even after completing all the KYC, without any reason or notice you put it under review. I'll be reporting this RBI ombudsman coz my financial details are linked with the account

  • sunilbxnoi
    CJP_2029 (@sunilbxnoi) reported

    @PaytmBusiness @vijayshekhar @Paytmcare It feels like there is no dedicated team available to properly listen to customer issues and resolve them. I request you to please review my case seriously and provide a proper resolution as soon as possible.

  • RubberBullet2
    Foger Rederer (@RubberBullet2) reported

    @Paytmcare Why is it that you're randomly denying access to people with various errors for no fault of theirs?

  • ashishd911
    Ashish (@ashishd911) reported

    @Razorpay Hi razorpay I am following up with your team for last 2 weeks. But no response everytime they ask me to wait for 3 or 4 days. Is this the service we can expect in future. My app launch is also getting delayed. 19182348 my ticket ID. @Paytmcare do you provide payment gw

  • Ebad_Nomani
    Ebad Nomani (@Ebad_Nomani) reported

    Hey @Paytm @PaytmCare, Akasa Air cancelled 1 passenger (Mohd Ebad, Split PNR: WYI4KT) from Booking ID: 26908938598 (PNR: EEFDRE) & refunded it. Paytm Support (Ticket ID: 200011664664) is stuck showing 'Still Working'. Please check and release my refund immediately! @AkasaAir

  • Shahhiren77
    Crusader (@Shahhiren77) reported

    @PaytmBusiness are the most pathetic...their offices in Mumbai are not at a single address mentioned on their website...@Paytmcare @Paytm

  • lmPSBhandari
    Pawan Singh Bhandari (@lmPSBhandari) reported

    @Paytmcare @anutechie3 Agree, Customer support is usless. Neither getting connect nor resolving issues

  • anureyan
    Anurag Mishra (@anureyan) reported

    @Paytmcare @X The access to customer care is only allowed through the app. Once I can't access the app how do I raise a complaint.?

  • sankar_cr
    C R Sankar (@sankar_cr) reported

    @Paytmcare 8870070043 is the contact, is this issue getting fixed ?

  • ksharmaa7786
    mub@@r@k (@ksharmaa7786) reported

    @NPCI_NPCI Please help me @NPCI_NPCI and @Paytmcare to return my amount because this money is very important for me