Paytm status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 17, 7:30 PM GMT+5:30	0	0
Apr 17, 7:50 PM GMT+5:30	0	0
Apr 17, 8:10 PM GMT+5:30	0	0
Apr 17, 8:30 PM GMT+5:30	0	0
Apr 17, 8:50 PM GMT+5:30	0	0
Apr 17, 9:10 PM GMT+5:30	0	0
Apr 17, 9:30 PM GMT+5:30	0	0
Apr 17, 9:50 PM GMT+5:30	0	0
Apr 17, 10:10 PM GMT+5:30	0	0
Apr 17, 10:30 PM GMT+5:30	0	0
Apr 17, 10:50 PM GMT+5:30	0	0
Apr 17, 11:10 PM GMT+5:30	0	0
Apr 17, 11:30 PM GMT+5:30	0	0
Apr 17, 11:50 PM GMT+5:30	0	0
Apr 18, 12:10 AM GMT+5:30	0	0
Apr 18, 12:30 AM GMT+5:30	0	0
Apr 18, 12:50 AM GMT+5:30	0	0
Apr 18, 1:10 AM GMT+5:30	0	0
Apr 18, 1:30 AM GMT+5:30	0	0
Apr 18, 1:50 AM GMT+5:30	0	0
Apr 18, 2:10 AM GMT+5:30	0	0
Apr 18, 2:30 AM GMT+5:30	0	0
Apr 18, 2:50 AM GMT+5:30	0	0
Apr 18, 3:10 AM GMT+5:30	0	0
Apr 18, 3:30 AM GMT+5:30	0	0
Apr 18, 3:50 AM GMT+5:30	0	0
Apr 18, 4:10 AM GMT+5:30	0	0
Apr 18, 4:30 AM GMT+5:30	0	0
Apr 18, 4:50 AM GMT+5:30	0	0
Apr 18, 5:10 AM GMT+5:30	0	0
Apr 18, 5:30 AM GMT+5:30	0	0
Apr 18, 5:50 AM GMT+5:30	0	0
Apr 18, 6:10 AM GMT+5:30	0	0
Apr 18, 6:30 AM GMT+5:30	0	0
Apr 18, 6:50 AM GMT+5:30	0	0
Apr 18, 7:10 AM GMT+5:30	0	0
Apr 18, 7:30 AM GMT+5:30	0	0
Apr 18, 7:50 AM GMT+5:30	0	0
Apr 18, 8:10 AM GMT+5:30	0	0
Apr 18, 8:30 AM GMT+5:30	0	0
Apr 18, 8:50 AM GMT+5:30	0	0
Apr 18, 9:10 AM GMT+5:30	0	0
Apr 18, 9:30 AM GMT+5:30	0	0
Apr 18, 9:50 AM GMT+5:30	0	0
Apr 18, 10:10 AM GMT+5:30	0	0
Apr 18, 10:30 AM GMT+5:30	0	0
Apr 18, 10:50 AM GMT+5:30	0	0
Apr 18, 11:10 AM GMT+5:30	0	0
Apr 18, 11:30 AM GMT+5:30	0	0
Apr 18, 11:50 AM GMT+5:30	0	0
Apr 18, 12:10 PM GMT+5:30	0	0
Apr 18, 12:30 PM GMT+5:30	0	0
Apr 18, 12:50 PM GMT+5:30	0	0
Apr 18, 1:10 PM GMT+5:30	0	0
Apr 18, 1:30 PM GMT+5:30	0	0
Apr 18, 1:50 PM GMT+5:30	0	0
Apr 18, 2:10 PM GMT+5:30	0	0
Apr 18, 2:30 PM GMT+5:30	0	0
Apr 18, 2:50 PM GMT+5:30	0	0
Apr 18, 3:10 PM GMT+5:30	0	0
Apr 18, 3:30 PM GMT+5:30	0	0
Apr 18, 3:50 PM GMT+5:30	0	0
Apr 18, 4:10 PM GMT+5:30	0	0
Apr 18, 4:30 PM GMT+5:30	0	0
Apr 18, 4:50 PM GMT+5:30	0	0
Apr 18, 5:10 PM GMT+5:30	0	0
Apr 18, 5:30 PM GMT+5:30	0	0
Apr 18, 5:50 PM GMT+5:30	0	0
Apr 18, 6:10 PM GMT+5:30	0	0
Apr 18, 6:30 PM GMT+5:30	0	0
Apr 18, 6:50 PM GMT+5:30	0	0
Apr 18, 7:10 PM GMT+5:30	0	0
Apr 18, 7:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (41%)
Mobile App (29%)
Login (18%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Hyderabad	Login	2 days ago
Dārjiling	Transactions	9 days ago
Bengaluru	Mobile App	19 days ago
Ahmedabad	Withdrawals	28 days ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Mukund (@ibmindia2011) reported 2 minutes ago
@SuryodayBank @Paytmcare @Paytm- I applied for Paytm postpaid service and you ppl rejected my request post setting the mandate, can you explain the reason of rejection? Why you not rejected at initial stage? Why after mandate set-up? My registered number ending with you is *8705.
PRINCE KUNAL (@princekunal9122) reported 3 minutes ago
@Paytmcare it's more than 2 week but no solution of my problem...my 2300 money deducted from my UPI lite account but no refund till now...and always saying it will be solved soon...how much should I wait...worst service by Paytm...I will never use Paytm 🤬🤬🤬🤬🤬
imniks. (@nnikunj_pandya) reported 3 minutes ago
@Paytm @Paytmcare Worst service. False promises. No body is bothered to attend the complaint.
Ramdas Bhat (@RamdasBhat1991) reported 14 minutes ago
@Paytmcare I have payed the preclosure amount for my loan account the amount for debited from my bank but not reflecting in my loan account .. kindly help me I can provide details in DM.
ADITYA KR SAROJ (@ADITYAKRSA56622) reported 17 minutes ago
Unacceptable delay in resolving my issue (TKT-251279). No proper response, only “wait” messages. Kindly resolve immediately or I will escalate to Reserve Bank of India and other authorities. @Paytmcare @Paytm @paytminsbroking
Mohammad Tufail shah (@shah__tufail) reported 18 minutes ago
my refund is still pending from your end. It is more than 10 days. What is the issue with you guys? The airline is telling they have already initiated the refund but your support team is telling not received yet. Please proceed with it. @PaytmTravelCare @Paytm @PaytmCheckin
Kashish Sikka (@KashishSikka2) reported 23 minutes ago
@Paytmcare How much time will you take it’s been more than 4 days since i have raised the request for a refund. I have contacted the airline they have already transferred the refund why are you guys not giving back the amount. Such pathetic customer service & 0 accountability. PNR-LB1FFA
SANDEEP YADAV (@YADAV__SANDEEP) reported 23 minutes ago
@Paytmcare @Paytmcare guys don't use paytm they stuck money unnecessary however I was in medical issue
Harsh Chhaparwal (@HarshChhaparwal) reported 26 minutes ago
@Paytmcare @vijayshekhar I had nearly raised 4tickets on app help which were closed unanimously by @Paytmcare . After which i had to post it on X and after being guided for DM, I sent you details therein. But after my post tagging higher ups, for the first time I got not 1 but 4calls. Hoping resolution!
Harish (@Harish75352743) reported 27 minutes ago
@Paytmcare Sir Pls help me my paytm app not recieving any amount it always shows failed bigger amounts getting failed many times
Mayank Agarwal (@agraagarwal1) reported 28 minutes ago
@Paytmcare share mail id for support
ankita bahuguna (@bahugunaankita1) reported 29 minutes ago
@Paytmcare Help me out then...the transaction was a successful one.. My paytm history shows it...still my electricity bill remained unpaid...I felt so stressed and now you are delaying my refund too.... kindly do the needful asap...as it has taken a long time
Uday pratap Singh (@Udaypratap51645) reported 31 minutes ago
@Paytmcare @Paytm my issue is not resolved, I cannot connect to an agent and it is marked resolved. What is this customer service?
Aakarsh (@gatzieee) reported 33 minutes ago
@Paytm @Paytmcare Can you please help me withdraw money from my Paytm wallet. It says I have to update my KYC but it is no longer allowed when I proceed to do it.
Prashant Jain (@jain_saabh) reported 34 minutes ago
I have been an avid champion of @Paytm, supporting home grown brand. But they have hoarded my 11K refund for 10 days, and with ****** AI chat bot, getting no help. @vijayshekhar
M R (@MonazirRock) reported 35 minutes ago
@Paytmcare Dear Anam Can you update Where is the refund amount the airline has already refunded to the Agency account. Why are you guys not refunded yet. This is a really pathetic customer service from Paytm @DGCAIndia @RamMNK Paytm is refunding the amount of customers after flight cancel
Amaan Choudhary (@choudhary_1073) reported 36 minutes ago
@Paytmcare Still there is no Response till know waiting for 10 Hours. I want my money back it's Clear resolve the issue you made.
Jeemit Chakma (@JeemitChakma) reported 36 minutes ago
I did a recharge via @Paytm the transaction show's successful but it was not, so I have to recharge again. Very frustrating no proper support.
Ashish Agarwal (@ashshagrwl) reported 37 minutes ago
@Paytmcare @Paytm There you go again... with no responses on customer care issues which you will drag for another month!!! This time I've had it...
Tech Skills with Anand (@TechSkillsAnand) reported 40 minutes ago
@Paytmcare I have shared my registered mobile number via DM. Please check and resolve this issue. Thanks
Mohd Farman (@faizali7714) reported 44 minutes ago
@Paytmcare @paytmbankcare My issue not resolved
Sonu (@Sonu70274185) reported 44 minutes ago
@Paytmcare Already messaging your team from past 36 hours. How much more time is needed to resolve a simple issue? No replies in dm as well. Pathetic service.
Avik Ghosh (@avikdustu) reported 48 minutes ago
@Paytm it is very difficult to do any transaction with paytm. I paid credit card bill of 10k, which is showing in progress since yesterday morning. No customer care support. Thankfully i tried with 10k, my entire bill was more than 1lakh. Today is due date. No update on it
Insight Sphere (@InsightSphere) reported 48 minutes ago
@Paytmcare your Paytm app is no more that effective and the support window is hard to find. It is be to choose rest payment options than Paytm
Sanjay Kumar (@SanjayKuma25373) reported 52 minutes ago
UTR no.. not showing I want to attach it to some site with UTR number but it is not showing payment 1480/- @Paytm @Paytmcare
Garima Sehgal (@official_garima) reported 54 minutes ago
@Paytmcare Bought aldo gift card n it has been refused in store - as contacted customer care via app no response just robot generated replies Store staff is refusing it and telling me to contact to paytm itself
Ashish Agarwal (@ashshagrwl) reported 54 minutes ago
@Paytmcare @Paytm There you go again... with no responses on customer care issues which you will drag for another month!!! This time I've had it...
Vijendra Pandey (@vijendra_pandey) reported 56 minutes ago
Hi @PaytmCare, I am facing issues with my flight refund for passenger Shiv Kumar. Booking PNR: QCYW7N Cancellation PNR: C3D6GY Refund Amount: ₹5,464 The refund is still not showing in my account. Please provide an update on the status ASAP. #Paytm #FlightRefund
parshuram goud (@parshuramgoud21) reported 57 minutes ago
@Paytmcare @Paytm Dear paytm still i didn't get any updates regarding my issue is not resolved it's already 18days were completed i sent many Direct messages in Paytm app but i didn't get updates it's completely mental harassment
parshuram goud (@parshuramgoud21) reported 59 minutes ago
@Paytmcare Doing and playing mind game i didn't get any resolution regarding my issue that ottplay not activating new subscription they given confirmation but you sold expired inactive gift card I want solution for my issue...