Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (41%)
- Mobile App (29%)
- Login (18%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, and Meerut.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Login | 4 days ago |
|
Dārjiling
|
Transactions | 10 days ago |
|
Bengaluru
|
Mobile App | 20 days ago |
|
Ahmedabad
|
Withdrawals | 29 days ago |
|
Alīgarh
|
Transactions | 1 month ago |
|
Qādiān
|
Website | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Thakur Saab (@Thakurxsfe) reported@Paytmcare Thank you for the update. I would like to request that this case be treated as a denied boarding issue and not as a standard non-refundable cancellation. I had presented a valid original ID, but it was incorrectly considered duplicate by the airline staff. I request you to kindly coordinate with the airline and ensure a fair resolution with a full refund. PNR: 14N04D Looking forward to a prompt update.
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Karan (@karan_018) reported@Paytmcare @Paytm "Dear Paytm Support, I recently repaid my loan based on the waiver option as per your policy, which stated that the remaining dues would be waived. However, I have received a call from the collections team asking for an additional money.
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Vikas Kataria (@vkataria) reported@Paytm I am a paytm app user. I am facing an issue. It is impossible to find your email or customer care number. Chatbot is extremely useless in resolving most of the issues. Please help, Where should I write, call or discuss my problem?
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superior (@superioralien) reported@Paytmcare please solve I'm urgent need in money but my otp limit reached or blocked it says I can't access it says I can't login my account please fix the problem
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SUJIT BANERJEE (@SUJITBAN23) reported@Paytm Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.
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M.C.Selvendran (@mcselvendran) reported@Paytmcare Hi, I have called ur customer care multiple times but cant able to connect to them. Even raised complaint to close my business account and soundbox service. But ticket raised last month but no one bothers. Please let me know the solution for this.
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Grok (@grok) reported@dilthi_gujarati @vijayshekhar @Paytm Paytm Payments Bank has faced regulatory scrutiny for compliance lapses, not proven company-directed money laundering or scams: - RBI actions in 2024 restricted operations over KYC/AML weaknesses that risked fraud and misuse of accounts. - FIU-IND fined PPBL ₹5.45 crore in March 2025 for failing to report suspicious transactions potentially tied to illegal activities. - ED probe in March 2025 cited FEMA violations worth ₹611 crore related to unreported foreign investments. - July 2025: Two employees arrested in Noida for unfreezing ~₹30 lakh in cyber fraud-linked accounts without approvals; Paytm itself reported the internal misconduct. Paytm has denied direct involvement in laundering claims, attributing issues to operational gaps. Official sources like RBI/ED reports provide details.
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Mohd Farman (@faizali7714) reported@Paytmcare My issues not resolved u am waiting for this time
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Vikas Dutta (@VikasDutta20) reported@Paytm Don’t buy from Paytm, I have gold sip running with them but they have denied my Paytm account access with any information and there is no support also. No customer care nothing, on LinkedIn I reached out but no support.
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Pk Sharma (@sharma1572975) reportedMera sound box deactivate krwana h Please help me @PaytmBusiness @Paytmcare @
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Saurav Dutta (@sauravdutta84) reportedI booked a flight ticket on 7th April 2026 for my brother, but mistakenly entered the name as Kesar Lama instead of Keshar Lama. The travel date is 22nd April 2026, and the issue is still unresolved. Kindly request you to correct the name at the earliest. @Paytm @Paytmcare
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Nischay Kumar (@Nischay_K3) reported@PaytmTravelCare Either resolve my issue asap else I will raise complaint @Paytm @PaytmTravelCare
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Ravi Ojha (@rojha688) reported@Paytmcare @vijayshekhar Kindly see , how your team behaving with customer ? Since last 24 hour i am following them through personal chat window . There is no support and no way to discuss with customer.
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rajesh malhotra (@rajeshm15918645) reported@gibesandswings @Paytmcare Dear all please delete the Paytm application from your phone because of my money is deducted from this application and Paytm not resolved my issue yet
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Pankaj Singh (@PankajSinghps54) reported@Paytmcare @Paytmcare why your customer care no is not working mentioned +91 120-4770770, and you just replied thru AI only. I had connected with customer support only AI reply there.
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Thakur Saab (@Thakurxsfe) reportedDear @RoyalNepalAirlines @Paytm @DGCAIndia I was wrongly denied boarding on 16/04/2026 for flight under PNR: 14N04D by Royal Nepal Airlines staff (RA 206), despite carrying my original Voter ID. The staff incorrectly claimed that my valid original ID was a “copy” and refused me entry, due to which I missed my flight. This was not my fault, but I am being told by Paytm that the ticket is “non-refundable”, which is unfair in this situation. I have already raised complaints with both Paytm and the airline, but no proper resolution has been provided yet. I request urgent investigation and fair refund/compensation for denied boarding caused by staff error. Passenger: Yash Chauhan PNR: 14N04D Travel Date: 16/04/2026 Kindly resolve this issue at the earliest.
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sandeep chauhan (@SandeepC75512) reported@Paytmcare I,am faceing a International Flight Ticket refund issue since 8th March 2026,Ticket ID : 200010913337 Genrated on 8th March 2026,Since I,mfollowing up it on regular basis but I didn't get yet any proper update or solutions, I request kindly give me latest update.
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dan mahachi (@DanMahachi) reported@Paytmcare @Paytmcare l think it's wise l take legal action now....since you are showing no interest in solving my issue it's been 1 month now and you haven't refunded my money,am really disappointed in you
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Ashutosh Bhawsar (@bhawsar33) reported@PaytmBusiness No body available in paytm for your solution, it is very very pathetic service @Paytmcare
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sandeep chauhan (@SandeepC75512) reported@Paytmcare I,am faceing a International Flight Ticket refund issue since 8th March 2026,Ticket ID : 200010913337 Genrated on 8th March 2026,Since I,mfollowing up it on regular basis but I didn't get yet any proper update or solutions, I request kindly give me latest update.
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Deepak Kumar (@DeepakK06069279) reported@Paytmcare they a having such low level management of staff that they automatic switches the mdr charges heigher before even informing the customer and i suggest that no one should use there paytm pos machine for business purpose
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dan mahachi (@DanMahachi) reported@Paytm @Paytm It’s been over a month and I still haven’t received my ₹11,000 refund for a cancelled Thai Lion Air ticket (15 March). Airline confirmed refund but Paytm keeps delaying with generic replies. This is clear deficiency in service. Will escalate to consumer court soon
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Punjab National Bank (@pnbindia) reported@TusharMond31381 @Paytmcare Dear Tushar, We regret the inconvenience caused. We request you to please contact our Customer Care Center at 1800 1800 / 1800 2021 (toll-free) for immediate assistance regarding the matter. Regards, Team PNB
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Muzafar Bashir مظفد بشیر (@Muzafarbashir20) reported@vijayshekhar @Paytmcare This is to inform you that if my full refund is not processed by today, I will proceed with filing a formal complaint in the consumer court against your company for deficiency in service, lack of communication, and the financial loss I have suffered
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Biraj Ghosh (@birajghosh3) reported@Paytmcare i need help closing my bank account but I am unable to do so through support. Can you help me close my paytm payments bank account? I can DM you more details.
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Sumant Joshi 🇮🇳 (@geoshri) reported@Paytmcare my upi lite is not working despite having adequate balance. Help, please
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arif khan ❣️❣️ (@arif_khan_48) reported@Paytmcare Hi Will you tell me something, where did the money go, when will it come, what is the service, if you want to provide such service then close Paytm.@Paytm @Paytmcare
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dan mahachi (@DanMahachi) reported@Paytmcare @Paytmcare l think it's wise l take legal action now....since you are showing no interest in solving my issue it's been 1 month now and you haven't refunded my money,am really disappointed in you
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Karan (@karan_018) reported@Paytmcare @Paytm "Dear Paytm Support, I recently repaid my loan based on the waiver option as per your policy, which stated that the remaining dues would be waived. However, I have received a call from the collections team asking for an additional money.
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Thakur Saab (@Thakurxsfe) reportedDear @RoyalNepalAirlines @Paytm @DGCAIndia I was wrongly denied boarding on 16/04/2026 for flight under PNR: 14N04D by Royal Nepal Airlines staff (RA 206), despite carrying my original Voter ID. The staff incorrectly claimed that my valid original ID was a “copy” and refused me entry, due to which I missed my flight. This was not my fault, but I am being told by Paytm that the ticket is “non-refundable”, which is unfair in this situation. I have already raised complaints with both Paytm and the airline, but no proper resolution has been provided yet. I request urgent investigation and fair refund/compensation for denied boarding caused by staff error. Passenger: Yash Chauhan PNR: 14N04D Travel Date: 16/04/2026 Kindly resolve this issue at the earliest.