Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (57%)
- Transactions (23%)
- Login (14%)
- Website (3%)
- Transfer (3%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, Lucknow, Kolkata, and Varanasi.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Transactions | 6 days ago |
|
Noida
|
Transactions | 18 days ago |
|
Pānīpat
|
Login | 18 days ago |
|
New Delhi
|
Transactions | 18 days ago |
|
Chhindwāra
|
Transactions | 18 days ago |
|
Bengaluru
|
Mobile App | 18 days ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Surjeet Singh (@asksurjeet) reported1/1 @Paytmcare I’m unable to log in because the OTP is not being received on my registered mobile number. The number is active and working properly on my phone, yet I’ve been facing this issue since yesterday. I’m also seeing a “Daily verification limit reached” message, even though the OTP itself isn’t arriving. Please look into this urgently and help me regain access to my account. #Paytm #OTPIssue
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divas dwivedi (@divas_dwivedi) reported@Paytmcare @PhonePe please help here.
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Chinmaya (@ChinmayaSaxena) reported@Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏
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Prudvi_Bob ©️ (@PrudviVysyaraj) reported@Paytm @Paytmcare @SuryodayBank Paid ₹9,000 in full on 30 July & requested closure. Yet ₹180 Convenience Fee + ₹32.40 IGST was charged,and ₹212.40 was auto-debited on 3 Aug. Multiple emails to Suryoday Bank,but no acknowledgment or response.Why is customer grievance ignored?
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Giri Sai (@noxiousgiri) reported@saaaanjjjuuu Same with @Swiggy @Paytm .. they will ask us to mail them, or wait for 72 hrs for the resolution that’s it they will think we will forget the issue…
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Ayush💥 (@_ayushilicious) reportedHi @PaytmCheckin , I booked a flight today and made a minor mistake in the name. One letter is mismatches , I want to make the correction at the earliest. Unable to reach your support team via chat / call. Please help @Paytmcare
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Surjeet Singh (@asksurjeet) reported1/5 @Paytmcare What is happening in your system? I’ve been trying to complete device verification for the last 3 days but keep getting “Verification couldn’t be completed – We didn’t receive the verification SMS”. I already have an unlimited recharge pack + extra top-up balance on my number. Still not able to login. Please resolve this urgently.
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Appar khandelwal (@Apparkhandelwal) reported@Paytmcare @Paytm ticket not resolving its been more than 48 hrs Ticket id - 200012533196 No one is responding over chat, no option to call, what a worst service it is !!! Deducted money for bus ticket, that has been cancelled by bus operator, now no refund has been processed.
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संजीव झा (@sksanjoo234) reportedI’d build a multilingual, voice-first AI copilot for Paytm merchants—helping them track cash flow, create invoices, resolve payment issues and get business insights in their preferred Indian language. Built with Paytm × Sarvam AI. 🇮🇳 @Paytm @SarvamAI @HackCulture #BuildForIndia
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Virinder K Kandhari (@kandharivk) reportedHi @Paytmcare @Paytm It’s been a week since I am unable to access my UPI on PayTM app and despite chasing your customer care, no resolution has been provided. Can you please arrange a call based assistance for a senior citizen like me? Please help!!!! Complaint no 200012492254
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Siddu (@peaksiddharth) reportedUPI is instant. Resolving a broken payment isn't For #BuildForIndia, I'd build @Paytm Resolve an AI agent that traces failed/pending payments across the transaction lifecycle, finds where money is stuck, takes the next safe action, tracks it until resolved @SarvamAI @Hack_Culture
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Hemant Rajbhar (@HR8528) reported@Paytm At worst, if Paytm integrates with the cloud, Paytm will say Claude Paytm Payment Gateway charges payment-gateway charges Hosting/server cost ↓ Cloud MCP Connector Paytm Payment Gateway Authentication + Permissions Verification Payment Data Cloud Later Paytm will charge you.
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tenminutes (@TenMinuteSW) reportedHi @Paytm can you pls help me resolve this" device environment is not correct " bug?
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zaheir crazy (@zaheirkhan) reportedIt's been 3 days since I emailed @PaytmCare (Case ID/Email Sent) regarding my hidden wallet, but no reply. Their customer care calls disconnect automatically saying 'number not registered' and AI chat is useless. Need urgent resolution. @Paytm @PaytmBank
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Suresh Kumar Kurapaty (@kurafatygyan) reported@Paytmcare Can you help me with Paytm wallet ??
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Pankaj Kumar Mishra (@Pankaj_Mishra86) reported@Paytm @Paytmcare In morning i have completed my payment for insurance and payment is deducted but I didn't get any confirmation confirmation also you support only saying apologies @irdaindia my insurance policy is expire today night, I am trying since morning for confirmation
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Danda Baaz (@kalydaas) reportedAnd clearly no option to fuel complain or talk to someone over the phone make process easy for people who use your service… @Paytm @Paytmcare
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Vispy Ichhaporia (@vispyi) reported@Paytmcare What nonsense. All this while I was using the device and there was no security issue. Now all of a sudden there is a security issue. Are you’ll kidding??? Send me the list of devices which have security issues. What if someone does not have another device??
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Shivarjun Das (@shiv_iipm) reported@Paytmcare UPI down.... Payments failing
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prafullilani (@prafullilani123) reported@Paytm @Paytmcare @PaytmBusiness Seriously what the heck is wrong with you guys! My dad wants to cancel soundbox subscription, called u repeatedly, always gave a service no, still charges deducted months after months, Close his Soundbox ASAP!! PLEASE STOP HARRASING!! Pathetic!!
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Rebel (@TheRebelRain) reported@PaytmBank Hey @Paytmcare I have sent an email to the Nodal Officer regarding CKYC number issue in my mother's account. Kindly respond to it ASAP. @PaytmBank
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بلال رضا (@BilalSaqibi) reportedI’ve made a UPI Transaction yesterday at 4:11 pm, it’s been debited from my acc but not credited in recipients acc, I’ve been trying to reach out to customer care for @Paytm & @aubankindia but to no avail, I’m just getting the bot response. It’s so unethical.
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prafullilani (@prafullilani123) reported@Paytm @Paytmcare I have yet not recieved any response from u guys apart from 'pls share your numbr'. Kindly dont do anything till I make a video viral on Insta of providing poor service and looting people of hard earned money, and it gets circulated on whole social media #Shame!
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sachin bansode (@sachin_6600) reported@vijayshekhar it would be @Paytm if you were to work harder @vijayshekhar and solve bigger problems in the financial space.
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Gyanendra Singh (@GSC1971) reportedWhy Paytm down in delhi. I can't log in. @Paytm
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Syed Muzaffar (@SyedMuz31229099) reported@Paytmcare @vijayshekhar please don't waste ur time if u're really tracing the error. I accidentally reinstalled the app and it worked. Once again, thanks for taking soooooo long for doing nothing.👎
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nitin pandey (@thenitinpandey_) reported@Paytm @Paytmcare (Ref No: 311916579976), but the beneficiary has still not received the amount and the amount has not been reversed to my account. Please resolve this issue urgently. #UPI #PaytmSupport
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Happiefy (@happiefy) reported@Paytm @Paytmcare most pathetic service ever need to file case in consumer forum because they are fooling people doing fraud took Money and no response will go consumer forum if thy don’t remove that bus from plateform and give me 10x compensation our family still there waiting
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rajan ahuja (@rajanahuja9) reported@RamMNK @Paytm Sir, i have recording call with Airline that ticket is refundable but paytm not make fraud and not refunding. Even i shared the recording wih paytm team but they are not ready to listen. Pleass help for processing of refund
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Raj Sharma (@raazshama01) reported@Paytm @Paytm Tell me how many tweets I have to tweet,so you can listen. WTF!!! No reply in chat,no response here. How do you guys I supposed to contact you? How many days it will take for refund?