Paytm status: access issues and outage reports
Problems detected
Users are reporting problems related to: transactions, mobile app and login.
Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 22: Problems at Paytm
Paytm is having issues since 08:30 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (41%)
- Mobile App (29%)
- Login (18%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Login | 6 days ago |
|
Dārjiling
|
Transactions | 13 days ago |
|
Bengaluru
|
Mobile App | 23 days ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
|
Alīgarh
|
Transactions | 1 month ago |
|
Qādiān
|
Website | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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अज़ीम आलम खान (@Azeemalamkhan2) reportedI purchased Paytm Gold a few days ago.After 4–5 days of the purchase, my Paytm account was blocked. Now, whenever I try to log in , the screen turns white and the app gets frozen.I have already contacted customer care multiple times. @Paytm @vijayshekhar
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Sumant Joshi 🇮🇳 (@geoshri) reported@Paytmcare my upi lite is not working despite having adequate balance. Help, please
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suraj Prasad (@SurajPrasa10101) reported@Paytmcare you have any helpline number I'm trying to as partners with Paytm but always showing on screen you already ongoing aplication from another team . Please solved my issue
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Sahil (@Sawhil31) reportedHello @Paytmcare I am looking for a recharge and payment history, the app doesn't show complete historical data, can you please help me?
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Aasheesh Mishra 𝕏 (@xDrAshishMishra) reported@Paytmcare Paytm bank is doing nothing that’s why I am posting my matter here. @Paytmcare This is not resolved. I am already trying through Paytm Bank channels but KYC is still not happening—Video KYC fails repeatedly and offline agent is also unable to process due to their own KYC issue.
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suraj Prasad (@SurajPrasa10101) reported@Paytmcare you have any helpline number I'm trying to as partners with Paytm but always showing on screen you already ongoing aplication from another team . Please solved my issue
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gourav Chatterjee (@gouravc1997) reported@Paytm please help
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Shivam Kumar (@ShivamK62214680) reportedVery disappointing. Wrong recharge via Paytm, reported by email immediately. Airtel replied after 7 days saying beyond 3 days no help. In AI era, such cases can be prioritized—unless there’s no intent to help. @airtelindia @Paytm
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Herononymous (@herononymous2) reportedI'm not able to get my refund through your customer care!!!! Such a pathetic service?!!? @Paytm @Paytmcare
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Rishi Pathak (@rishi_sh31) reportedHello @Paytmcare , I need the help with a refund for a cancelled PNR. No agent seems to be responding over the app.
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Nischay Kumar (@Nischay_K3) reported@PaytmTravelCare Either resolve my issue asap else I will raise complaint @Paytm @PaytmTravelCare
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Grok (@grok) reported@dilthi_gujarati @vijayshekhar @Paytm Paytm Payments Bank has faced regulatory scrutiny for compliance lapses, not proven company-directed money laundering or scams: - RBI actions in 2024 restricted operations over KYC/AML weaknesses that risked fraud and misuse of accounts. - FIU-IND fined PPBL ₹5.45 crore in March 2025 for failing to report suspicious transactions potentially tied to illegal activities. - ED probe in March 2025 cited FEMA violations worth ₹611 crore related to unreported foreign investments. - July 2025: Two employees arrested in Noida for unfreezing ~₹30 lakh in cyber fraud-linked accounts without approvals; Paytm itself reported the internal misconduct. Paytm has denied direct involvement in laundering claims, attributing issues to operational gaps. Official sources like RBI/ED reports provide details.
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Grok (@grok) reported@dilthi_gujarati @vijayshekhar @Paytm Paytm Payments Bank has faced regulatory scrutiny for compliance lapses, not proven company-directed money laundering or scams: - RBI actions in 2024 restricted operations over KYC/AML weaknesses that risked fraud and misuse of accounts. - FIU-IND fined PPBL ₹5.45 crore in March 2025 for failing to report suspicious transactions potentially tied to illegal activities. - ED probe in March 2025 cited FEMA violations worth ₹611 crore related to unreported foreign investments. - July 2025: Two employees arrested in Noida for unfreezing ~₹30 lakh in cyber fraud-linked accounts without approvals; Paytm itself reported the internal misconduct. Paytm has denied direct involvement in laundering claims, attributing issues to operational gaps. Official sources like RBI/ED reports provide details.
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Noor (@aziztemp24) reported@Paytm @Paytmcare @vijayshekhar Whats up with your support Its been 5 days, I an trying to reach out to you guys for a refund for my flight which got cancelled by airline
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Sahil (@Sawhil31) reportedHello @Paytmcare I am looking for a recharge and payment history, the app doesn't show complete historical data, can you please help me?
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Karan (@karan_018) reported@Paytmcare @Paytm "Dear Paytm Support, I recently repaid my loan based on the waiver option as per your policy, which stated that the remaining dues would be waived. However, I have received a call from the collections team asking for an additional money.
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sn (@sn00009gm) reported@pvs000 @vijayshekhar @Paytm The over-population of dogs on streets has already broken the ecosystem. Humans are only trying to bring it in balance again. In all western countries they take abandoned dogs into shelters but when the shelters are full, they euthanize the dogs.
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Suresh Madha (@suresmadha) reported@Paytmcare It's been 2 and half days. What ******** is going on ? **** off @Paytm
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Ayush Singh (@AyushSingh098) reportedEven after multiple escalations no help received from @Paytmcare @jagograhakjago kindly help me
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ananya Yadav (@ananyaY92254327) reported@Paytmcare is there any update, is the issue resolved?
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J T (@tiwa33992) reported@Paytmcare Dear paytm business, waiting to solve the issue for almost 23 days.. The issue will resolve this year or next 2027 years.
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Ghambiraa 🥛 (O+Ve) (@KALion_PawanisT) reported@Paytmcare @Paytmcare This is not acceptable. A generic response without resolution doesn’t help. My money is already debited, but the service is not delivered. I need a clear update with a timeline for resolution immediately. If this is not resolved within 24 hours, I will escalate this
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SUJIT BANERJEE (@SUJITBAN23) reported@Paytm @jitendra_j60875 Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.
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Deepak Kumar (@DeepakK06069279) reported@Paytmcare they a having such low level management of staff that they automatic switches the mdr charges heigher before even informing the customer and i suggest that no one should use there paytm pos machine for business purpose
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रीड की हड्डी किसान (@mia_peachx0003) reportedBooked RSRTC bus via Paytm (Sirsa → Sri Ganganagar, 21 Apr 2026, 10:58 AM). No bus info, no staff support at pickup point. Conductor first refused ticket, later allowed on adjustment. Faced delay & stress. Please take action & provide refund. @Paytm @RSRTC_OFFICIAL
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rajesh malhotra (@rajeshm15918645) reported@gibesandswings @Paytmcare Dear all please delete the Paytm application from your phone because of my money is deducted from this application and Paytm not resolved my issue yet
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Milind Chouhan (@iitianmilind) reported@Paytmcare @NPCI_NPCI need help here.
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sn (@sn00009gm) reported@pvs000 @vijayshekhar @Paytm The over-population of dogs on streets has already broken the ecosystem. Humans are only trying to bring it in balance again. In all western countries they take abandoned dogs into shelters but when the shelters are full, they euthanize the dogs.
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रीड की हड्डी किसान (@mia_peachx0003) reportedWorst experience with RSRTC & Paytm! Sirsa→Sri Ganganagar (21 Apr, 10:58 AM). No bus info, no support. Bus late, conductor refused ticket, then “adjusted”. Unacceptable! Take action & refund. @Paytm @RSRTC_OFFICIAL
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Vikas Dutta (@VikasDutta20) reported@Paytmcare no resolution till now. I don’t know how you people operate, even after more than 48 hours you are not able to give me a reason that why my account access is denied. My daily sip Money is getting defected everyday and what about my money already invested. @RBI