Paytm status: access issues and outage reports

Problems detected

Users are reporting problems related to: mobile app, transactions and website.

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 9, 8:10 AM GMT+5:30	0	0
May 9, 8:30 AM GMT+5:30	0	0
May 9, 8:50 AM GMT+5:30	0	0
May 9, 9:10 AM GMT+5:30	0	0
May 9, 9:30 AM GMT+5:30	0	0
May 9, 9:50 AM GMT+5:30	0	0
May 9, 10:10 AM GMT+5:30	0	0
May 9, 10:30 AM GMT+5:30	0	0
May 9, 10:50 AM GMT+5:30	0	0
May 9, 11:10 AM GMT+5:30	0	0
May 9, 11:30 AM GMT+5:30	0	0
May 9, 11:50 AM GMT+5:30	0	0
May 9, 12:10 PM GMT+5:30	0	0
May 9, 12:30 PM GMT+5:30	0	0
May 9, 12:50 PM GMT+5:30	0	0
May 9, 1:10 PM GMT+5:30	0	0
May 9, 1:30 PM GMT+5:30	0	0
May 9, 1:50 PM GMT+5:30	0	0
May 9, 2:10 PM GMT+5:30	0	0
May 9, 2:30 PM GMT+5:30	0	0
May 9, 2:50 PM GMT+5:30	0	0
May 9, 3:10 PM GMT+5:30	0	0
May 9, 3:30 PM GMT+5:30	0	0
May 9, 3:50 PM GMT+5:30	0	0
May 9, 4:10 PM GMT+5:30	0	0
May 9, 4:30 PM GMT+5:30	0	0
May 9, 4:50 PM GMT+5:30	0	0
May 9, 5:10 PM GMT+5:30	0	0
May 9, 5:30 PM GMT+5:30	0	0
May 9, 5:50 PM GMT+5:30	0	0
May 9, 6:10 PM GMT+5:30	0	0
May 9, 6:30 PM GMT+5:30	0	0
May 9, 6:50 PM GMT+5:30	0	0
May 9, 7:10 PM GMT+5:30	0	0
May 9, 7:30 PM GMT+5:30	0	0
May 9, 7:50 PM GMT+5:30	0	0
May 9, 8:10 PM GMT+5:30	0	0
May 9, 8:30 PM GMT+5:30	0	0
May 9, 8:50 PM GMT+5:30	0	0
May 9, 9:10 PM GMT+5:30	0	0
May 9, 9:30 PM GMT+5:30	0	0
May 9, 9:50 PM GMT+5:30	0	0
May 9, 10:10 PM GMT+5:30	0	0
May 9, 10:30 PM GMT+5:30	0	0
May 9, 10:50 PM GMT+5:30	0	0
May 9, 11:10 PM GMT+5:30	0	0
May 9, 11:30 PM GMT+5:30	0	0
May 9, 11:50 PM GMT+5:30	0	0
May 10, 12:10 AM GMT+5:30	0	0
May 10, 12:30 AM GMT+5:30	0	0
May 10, 12:50 AM GMT+5:30	0	0
May 10, 1:10 AM GMT+5:30	0	0
May 10, 1:30 AM GMT+5:30	0	0
May 10, 1:50 AM GMT+5:30	0	0
May 10, 2:10 AM GMT+5:30	0	0
May 10, 2:30 AM GMT+5:30	0	0
May 10, 2:50 AM GMT+5:30	0	0
May 10, 3:10 AM GMT+5:30	0	0
May 10, 3:30 AM GMT+5:30	0	0
May 10, 3:50 AM GMT+5:30	0	0
May 10, 4:10 AM GMT+5:30	0	0
May 10, 4:30 AM GMT+5:30	0	0
May 10, 4:50 AM GMT+5:30	0	0
May 10, 5:10 AM GMT+5:30	0	0
May 10, 5:30 AM GMT+5:30	0	0
May 10, 5:50 AM GMT+5:30	0	0
May 10, 6:10 AM GMT+5:30	0	0
May 10, 6:30 AM GMT+5:30	0	0
May 10, 6:50 AM GMT+5:30	0	0
May 10, 7:10 AM GMT+5:30	0	0
May 10, 7:30 AM GMT+5:30	0	0
May 10, 7:50 AM GMT+5:30	0	0
May 10, 8:10 AM GMT+5:30	0	0

May 10: Problems at Paytm

Paytm is having issues since 07:50 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Mobile App (37%)
Transactions (32%)
Website (16%)
Login (11%)
Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, and Qādiān.

City	Problem Type	Report Time
New Delhi	Mobile App	2 days ago
Yamunānagar	Website	4 days ago
Mumbai	Website	10 days ago
Greater Noida	Mobile App	11 days ago
Hyderabad	Login	24 days ago
Dārjiling	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Abdul Samad (@Abdulsamad2011) reported 30 seconds ago
@Paytmcare @Paytmcare Hi, whats an update on this. As im worried too much about this. Help do the needful at the earliest
Rupesh Dwivedi (@rupeshd85371417) reported 5 minutes ago
@Paytmcare Hi team, can you please update the status. I don't see any issue created for this request. You are holding customer money for no reason. Please let me know if any info is needed from my end to expedite this issue. @Paytm @vijayshekhar
Chetan Shetty (@ChetanShet48541) reported 5 minutes ago
I ordered Amul icecream from Swiggy and applied for the paytm coupon which mentioned flat 50 rs cashback but still it's not credited and the part is Swiggy customer service team is not responding properly as usual, worst customer service ever @SwiggyCares @Swiggy @Paytm
Sarika Raj (@SarikaRaj257522) reported 9 minutes ago
@Paytmcare That’s what I want to contest hence my post. The resolution you provided is that you washed your hands off stating that that gift card has already expired and my reasoning is my gift card was not available for me to use for 6 months because of glitch at ur end.
Om Shukla (@OmShukl78340424) reported 10 minutes ago
@vijayshekhar Wow you are making money by simply doing froud with your customer not showing the policy and charge high amount @Paytmcare chor ho sab
Udit John Archer (@john_udit) reported 11 minutes ago
@Paytmcare It's been more than 24hrs I'm still Unable to Login & unable to use the app when it will b resolved? I need to talk to a customer care support executive now
Vineela Sushmitha (@itsme_vineela) reported 11 minutes ago
@Paytmcare Update: @Paytm customer support finally called me regarding my unresolved ticket. What’s concerning is the complete contradiction in responses. 1. Initially, Paytm’s chatbot clearly confirmed that the transaction had failed and the ticket was auto-cancelled.
Abdul Samad (@Abdulsamad2011) reported 15 minutes ago
@Paytmcare still waiting for response. How many years,months,weeks,days u need just to resolve a simple issue @Paytm
Rohan (@Rohan__0212) reported 16 minutes ago
Worst service in India by @PaytmBusiness Complaint Date- 28 March, 2026 Ticket No.- 500008198418 The complaint is not solved till now and the whole customer service are making excuses daily. More than 1 month passed. Worst Service in pos payment. @Paytm @PaytmBusiness
P1 J0x (@P1J0x) reported 17 minutes ago
@Paytmcare The code remains completely unused and unredeemed. I request Paytm to reconsider the case from a customer experience perspective
binyoo (@JamshedJakaria) reported 19 minutes ago
@Paytmcare @Paytm facing serious financial difficulties due to my Paytm Postpaid amount becoming too high beyond my budget. I have tried many times to connect with an expert through the app but the AI assistant is not connecting me to any representative. Please help me .
Sachin M🇮🇳 (@SachinMaheswary) reported 22 minutes ago
@Paytmcare @Paytmcare Even after reaching you guys out on mail , you are least bothered to reply to customers which shows how you take lightly the customers issue. #worstplatformpaytm #paytmfraud
Umesh Dubey (@UmeshDub18) reported 25 minutes ago
@Paytm @Paytmcare @HeroFinCorpLtd This issue is still unresolved despite repeated follow-ups. EMI is wrongly shown and deducted as ₹3,421, which does not match the discussed loan repayment ₹15,269/month for ₹3,00,000 over 24 months. Ticket ID 200011338216 is open since 16 Apr
KKinDel (@KulshreshthK) reported 28 minutes ago
@Paytm Your app. Is not working. For several months the app stopped showing the UPI lite balance. Not would it allow using the UPI lite balance for transactions. 2 days ago, all UPI transactions stopped working. All you do is raise tickets and keep buying time, week after week !
Sunny Awatramani (@TrickiSunny) reported 28 minutes ago
@Paytmcare its operator problem but I booked my ticket on Paytm & I logged my complain at Paytm and you guys straight away mention ticket closed by giving just apology I had patient with me she had operation a week ago doctor recommended for AC bus. u guys try to suffocate us @redBus_in
Mohd Shafi G (@MohdShafiG4) reported 29 minutes ago
@Paytmcare "Thank you so much for the resolution! I really appreciate the team's effort and the call I received to fix this. Glad to have this sorted out. Great service!" @Paytmcare
Anuja Doshi (@DianaMistr71491) reported 30 minutes ago
@Paytmcare If I will not get any revert in next 4 hours next mail will be sent to your CEO &CFO with all the Screenshot for not replying the customer.
Krishno Biswas (@KrishnO04) reported 31 minutes ago
@Paytmcare I have sent both the problem and my details, please resolve it quickly @Paytmcare
Vineela Sushmitha (@itsme_vineela) reported 37 minutes ago
@Paytmcare If the chatbot responses are unreliable, why are customers forced to depend on them as the primary support system with no direct clarity available? No transparency, delayed responses, conflicting explanations, and unnecessary stress throughout this experience. @Paytmcare
Saahil (@SaahilBhat6) reported 45 minutes ago
Hello @Paytmcare , I need help regarding the closure of paytm account coz, I no longer have access to the phone number associated with that account. I am unable to find any support email or number. This is pathetic.
Xavier PRabhu (@xavierprabhu) reported 46 minutes ago
@nearbuy @Paytmcare @Paytm its been almost 6 weeks have done that with no reply or closure. superb customer service and response times. to believe was one of your frequent users.
ANIL KUMAR JAISWAL (@janil01654) reported 47 minutes ago
@Paytmcare @Paytmcare @Paytm I’ve DM’d 4 times but no fix for 25 days. “Access Denied / Hang on tight” appears right after entering my number (OTP screen never comes). Tried reinstall, network reset, other networks/devices. Looks like false device/IP block. Please resolve.
Joel Joel (@Joel005003) reported 47 minutes ago
Avoid using @Paytm for bookings. My refund (Booking ID: 26895052700) was initiated on 16 April and still not credited after 13+ days. No proper response despite repeated follow-ups. This is harassment and unacceptable service. RBI complaint filed. Expecting immediate resolution.
Vignesh Vicky (@vickycool132) reported 50 minutes ago
Hey @Paytm, @vijayshekhar still the issue is not yet resolved If you cheat like this, one day you will beg in the roads
Silly cat (@MrJamesCat) reported 52 minutes ago
hi @Paytm @Paytmcare , i booked 2 flight tickets earlier today. You guys did not send me my flight tickets but the money is gone from my bank. On contacting, nobody picks phone but only AI bots. I have raised multiple ticket concerns, all of them say "unable to help you".
Raghvendra Bajpai (@Raghvendra12789) reported 53 minutes ago
@Paytmcare @SBICard_Connect I have made an incorrect payment of ₹3000/- at 10:30 PM to a UPI Id which I had scanned in past. Please help me on this. I don't have contact number of the recipient, but I have UPI ID, not sharing, respecting his privacy. Plz help please
Rick Grimes (@RickRick1580144) reported 53 minutes ago
@the_cycledad @Paytmcare What’s the issue here ?? it’s his shop, he can do whatever the f he wants to. If that’s a problem you can go to another shop. Tagging paytm as if there is a massive fraud going on..
Ronit Gupta (@RonitGupta230) reported 54 minutes ago
Still the issues is not resolved with the ticket confirmation i am waiting for my ticket confirmation..@airindia @Paytmcare
Abdul Samad (@Abdulsamad2011) reported 54 minutes ago
@paytm @Paytmcare u said it will take sometime for my issue to be resolve but its been more thn 24hrs now still my issue is not resolve and i have a flight tomorrow night. What should i do @Paytmcare
Vibshewins (@Vibsrules) reported 58 minutes ago
@Paytm @Paytmcare what kind of service I have experienced. Paid my carloan through Paytm, money got deducted but not paid to my bank. It has been more than 3 days that ticket is created. Ticket no:200011557045