Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 12, 4:50 AM GMT+5:30	0	0
Apr 12, 5:10 AM GMT+5:30	0	0
Apr 12, 5:30 AM GMT+5:30	0	0
Apr 12, 5:50 AM GMT+5:30	0	0
Apr 12, 6:10 AM GMT+5:30	0	0
Apr 12, 6:30 AM GMT+5:30	0	0
Apr 12, 6:50 AM GMT+5:30	0	0
Apr 12, 7:10 AM GMT+5:30	0	0
Apr 12, 7:30 AM GMT+5:30	0	0
Apr 12, 7:50 AM GMT+5:30	0	0
Apr 12, 8:10 AM GMT+5:30	0	0
Apr 12, 8:30 AM GMT+5:30	0	0
Apr 12, 8:50 AM GMT+5:30	0	0
Apr 12, 9:10 AM GMT+5:30	0	0
Apr 12, 9:30 AM GMT+5:30	0	0
Apr 12, 9:50 AM GMT+5:30	0	0
Apr 12, 10:10 AM GMT+5:30	0	0
Apr 12, 10:30 AM GMT+5:30	0	0
Apr 12, 10:50 AM GMT+5:30	0	0
Apr 12, 11:10 AM GMT+5:30	0	0
Apr 12, 11:30 AM GMT+5:30	0	0
Apr 12, 11:50 AM GMT+5:30	0	0
Apr 12, 12:10 PM GMT+5:30	0	0
Apr 12, 12:30 PM GMT+5:30	0	0
Apr 12, 12:50 PM GMT+5:30	0	0
Apr 12, 1:10 PM GMT+5:30	0	0
Apr 12, 1:30 PM GMT+5:30	0	0
Apr 12, 1:50 PM GMT+5:30	0	0
Apr 12, 2:10 PM GMT+5:30	0	0
Apr 12, 2:30 PM GMT+5:30	0	0
Apr 12, 2:50 PM GMT+5:30	0	0
Apr 12, 3:10 PM GMT+5:30	0	0
Apr 12, 3:30 PM GMT+5:30	0	0
Apr 12, 3:50 PM GMT+5:30	0	0
Apr 12, 4:10 PM GMT+5:30	0	0
Apr 12, 4:30 PM GMT+5:30	0	0
Apr 12, 4:50 PM GMT+5:30	0	0
Apr 12, 5:10 PM GMT+5:30	0	0
Apr 12, 5:30 PM GMT+5:30	0	0
Apr 12, 5:50 PM GMT+5:30	0	0
Apr 12, 6:10 PM GMT+5:30	0	0
Apr 12, 6:30 PM GMT+5:30	0	0
Apr 12, 6:50 PM GMT+5:30	0	0
Apr 12, 7:10 PM GMT+5:30	0	0
Apr 12, 7:30 PM GMT+5:30	0	0
Apr 12, 7:50 PM GMT+5:30	0	0
Apr 12, 8:10 PM GMT+5:30	0	0
Apr 12, 8:30 PM GMT+5:30	0	0
Apr 12, 8:50 PM GMT+5:30	0	0
Apr 12, 9:10 PM GMT+5:30	0	0
Apr 12, 9:30 PM GMT+5:30	0	0
Apr 12, 9:50 PM GMT+5:30	0	0
Apr 12, 10:10 PM GMT+5:30	0	0
Apr 12, 10:30 PM GMT+5:30	0	0
Apr 12, 10:50 PM GMT+5:30	0	0
Apr 12, 11:10 PM GMT+5:30	0	0
Apr 12, 11:30 PM GMT+5:30	0	0
Apr 12, 11:50 PM GMT+5:30	0	0
Apr 13, 12:10 AM GMT+5:30	0	0
Apr 13, 12:30 AM GMT+5:30	0	0
Apr 13, 12:50 AM GMT+5:30	0	0
Apr 13, 1:10 AM GMT+5:30	0	0
Apr 13, 1:30 AM GMT+5:30	0	0
Apr 13, 1:50 AM GMT+5:30	0	0
Apr 13, 2:10 AM GMT+5:30	0	0
Apr 13, 2:30 AM GMT+5:30	0	0
Apr 13, 2:50 AM GMT+5:30	0	0
Apr 13, 3:10 AM GMT+5:30	0	0
Apr 13, 3:30 AM GMT+5:30	0	0
Apr 13, 3:50 AM GMT+5:30	0	0
Apr 13, 4:10 AM GMT+5:30	0	0
Apr 13, 4:30 AM GMT+5:30	0	0
Apr 13, 4:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Dārjiling	Transactions	4 days ago
Bengaluru	Mobile App	13 days ago
Ahmedabad	Withdrawals	22 days ago
Alīgarh	Transactions	26 days ago
Qādiān	Website	29 days ago
Kolhāpur	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Amaan Choudhary (@choudhary_1073) reported 5 minutes ago
@Paytmcare Still there is no Response till know waiting for 10 Hours. I want my money back it's Clear resolve the issue you made.
Aaqib Ibn Mushtaq (@Battle_Cry1) reported 5 minutes ago
@Paytmcare Still waiting fr ur loan team to solve my problem as it is taking long time
Vikash (@vikashmishraaa) reported 7 minutes ago
This delay is affecting my business. Kindly resolve this urgently or escalate the issue. @Paytm @PaytmBusiness @Paytmcare
PRINCE KUNAL (@princekunal9122) reported 10 minutes ago
@Paytmcare it's more than 2 week but no solution of my problem...my 2300 money deducted from my UPI lite account but no refund till now...and always saying it will be solved soon...how much should I wait...worst service by Paytm...I will never use Paytm 🤬🤬🤬🤬🤬
M R (@MonazirRock) reported 20 minutes ago
@Paytmcare Dear Anam Can you update Where is the refund amount the airline has already refunded to the Agency account. Why are you guys not refunded yet. This is a really pathetic customer service from Paytm @DGCAIndia @RamMNK Paytm is refunding the amount of customers after flight cancel
Piyush Sharma (@28piyushsharma) reported 22 minutes ago
@Paytm Blatant scam by @Paytm Travel. Booked Pathankot→Katra. No proper boarding details, just a district name. Called operator, said bus cancelled, “refund aa jayega” and cut call. 7+ days now. Paytm hiding behind operator approval while holding my money. ZERO support, only bots/IVR.
Amaan Choudhary (@choudhary_1073) reported 26 minutes ago
@Paytmcare Check it first Redeem code is not working showing this Redeem code only use in India. I m already in India so give me my 380rs Redeem code as possible as. Please 🙏
Pinak Gala (@pinak_gala) reported 28 minutes ago
@Paytmcare I request please resolve my problem it's 5 days now
sarif_BaLak❣️ (@Mr_Ranjeet98) reported 29 minutes ago
@Paytmcare Dear team, my old Paytm account (ending 9518) is lost. I’ve created a new account (ending 9462). I had invested in Paytm Gold on the old account—please help transfer the balance to my new account. Ready to provide any verification. Thanks! — Ranjeet
ASHISH AGRAWAL (@agrawalashish19) reported 32 minutes ago
@Paytmcare Isn't it mandatory to raise ticket for any complaint made by customer
William (@Williamsingh_) reported 32 minutes ago
Does anyone have ever succeeded in getting connected to Paytm customer support? It keeps throwing Paytm assistant which is one of the dumbest assistant. Please help if someone has it. Need it urgently. @Paytmcare @Paytm
Bikash Das (@BikashDas26321) reported 36 minutes ago
@Paytmcare I haven't found any solution to my problem yet
Praveen Tiwari (@Pra_veentiwari) reported 40 minutes ago
@Paytmcare How much patience and understanding should I show more? DO you understand your customer? You are basterds and clowns and lying day and night. Go to hell with your fukin service @Paytm @Paytmcare
Kunal (@9kunal8) reported 40 minutes ago
There is no support available from paytm on actual issues. All they have is drop down menu where queries are not listed, IVR keeps repeating stupid queries, no email or contact to raise issues. Don’t know how will they resolve issue despite their claim of 24x7 support. @Paytm
Lorem Ipsum (@ipsum1055) reported 40 minutes ago
@Paytm @MoCA_GoI please help as Paytm is not replying on this. International roundtrip flights are cancelled by operator but Paytm is not responding. I had booked tickets through @Paytm . I have the cancellation confirmation from the airline operator as well. Already sent to paytm
MOHAMMAD AARIF (@MOHAMMADAA34821) reported 41 minutes ago
@Paytmcare First you said refund processed, now saying “working on it”. Stop misleading customers. Refund still pending. No UTR provided. Consumer complaint already filed.
SANDEEP YADAV (@YADAV__SANDEEP) reported 47 minutes ago
@Paytmcare @Paytmcare guys don't use paytm they stuck money unnecessary however I was in medical issue
Sumit Roy (@Sumit_Roy_24) reported 49 minutes ago
I have been charged for paytm sound box since last feb thought I haven’t received the sound box also I havent ordered it. After speaking with the support team they are saying my money will not be refunded @Paytm @vijayshekhar #scam
imniks. (@nnikunj_pandya) reported 52 minutes ago
@Paytm @Paytmcare Worst service. False promises. No body is bothered to attend the complaint.
Tanay Chatterjee (@Tanay4518) reported 52 minutes ago
Such a cheap tactic by @Paytm. I was making a recharge via MyJio app and they directly applied the Paytm voucher which was showing guaranteed cashback up to Rs 300. After making the payment, I only ended up getting a scratch card of 1 Gold Coin. WTF!! @AmreliaRuhez @GyanTherapy
ek machli dedo pls (@FryMachli) reported 53 minutes ago
@Paytmcare @PaytmBank please help.
Sameer Singh (@honestliar12) reported 56 minutes ago
@Paytmcare, @vijayshekhar : 5 days and still struggling to speak to customer care...have send 5 msgs since yesterday to connect, mentioned the timeline as well...yet no one seems to be bothered...undoubtedly Mr. Vijay is running a troop of idiots...hopelessness personified!
nifty (@ShankarPil85486) reported 57 minutes ago
@Paytmcare Poor service
hasmukh mehta (@hussey_08) reported 57 minutes ago
@Paytmcare It takes you 4 months to reply to the post ????? Great service from your team. Now you and @careinsuranceIN decide whose mistake is it? I want my compensation
Shreeram Ghatwai (@ShreeramG) reported 58 minutes ago
@Paytm @Paytmcare Thank you @Paytmcare for resolution, my refund is credited. Only suggestion I would like to give that you must have a dedicated customer care number for these issues... Once again thank you
Ranjan Poddar (@RanjanPodder) reported 59 minutes ago
@Paytmcare Hello @Support, I’ve been very active with regular posts and engagement for the last 2 months, but my account still feels restricted/invisible. Can you please check if there is an issue with my handle? I’d appreciate an update. #XSupport
Chirag Shah (@ChiragShah53325) reported 60 minutes ago
@Paytmcare @paytm my emi is not deducted on date although there is sufficient balance in my account and your company charging extra money due to technical error by your end...pls do the needful ASAP
Amit Tiwari (@AmitTiwariOm) reported 1 hour ago
@Paytm @vijayshekhar what if @Paytm could generate ₹7,740 Cr. working capital from 60% of India’s fuel pumps with Zero Interest? I have a 'Premium Partner' strategy ready for 10% user growth. Can I DM the details? 🚀 #Paytm #BusinessStrategy
ankita bahuguna (@bahugunaankita1) reported 1 hour ago
@Paytmcare Help me out then...the transaction was a successful one.. My paytm history shows it...still my electricity bill remained unpaid...I felt so stressed and now you are delaying my refund too.... kindly do the needful asap...as it has taken a long time
Neetendra Choudhary (@NeetendraChoud2) reported 1 hour ago
@Paytmcare Disappointed with the delay in resolving my issue, @PaytmCare. It’s been 3 days and I’m still waiting for a clear timeline. How much longer will this take? Please look into this urgently. @Paytm"