Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Website (19%)
• Login (19%)
• Transfer (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, and Bhubaneshwar.

City	Problem Type	Report Time
Kolkata	Mobile App	10 days ago
Kolkata	Login	12 days ago
Varanasi	Login	14 days ago
Dehra Dūn	Login	14 days ago
Delhi	Mobile App	16 days ago
Kolkata	Mobile App	23 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kuldeep s sikarvar (@KuldeepSikarvar) reported 9 minutes ago

  @Paytmcare SBI Customer Care has confirmed twice that no refund has been received against RRN 617303079622. SBI is not providing written confirmation. Kindly recheck with your payment partner and share proof of settlement or reprocess the refund.

• 
  Vaibhav singh (@Vaibhav64952156) reported 10 minutes ago

  @abcapital Very disappointed. I want to foreclose my loan, but my support ticket was closed without resolving the issue. No callback or guidance received. Kindly assist me with the foreclosure process. @Paytm

• 
  Brundha (@brundhareddy24) reported 11 minutes ago

  @Paytmcare I raised a refund request under Ticket ID 200011741269 more than a month ago, but the issue is still unresolved. Multiple followups have not resulted in any update. Kindly look into this on priority and process the refund at the earliest. Pls provide a status update.

• 
  Suvendu Mohanty (@Shib15478) reported 17 minutes ago

  @Paytm @Paytmcare @sbigeneral Renewed my car policy using Paytm platform with SBI general insurance. The policy issued had wrong name. Despite filling up all details correctly, how can the name become wrong? Pathetic service from Paytm and SBI general insurance.

• 
  Ubaid A Khan (@iamubaidkhan007) reported 27 minutes ago

  Urgent: My merchant settlement (Ticket 500008834421) of ₹5,388 was wrongly credited to my negative balance DBS account. I need a reversal to my active CUB account. DBS is not cooperating. Please help urgently. @PaytmCare @DBSBankIndia #PaytmMerchant #DBSBank #SettlementIssue

• 
  Abhinav Mishra (@Mr_abhi9) reported 28 minutes ago

  @Paytm @PaytmBusiness @Paytmcare If you cannot improve your service, close your company. You just waste people's time.

• 
  Anand Sankar (@saybwala) reported 28 minutes ago

  Hey @Paytm @Paytmcare stop using an AI bot to call and harass B2B customers. AI bot is not a key account manager. B2B customers need actual human support.

• 
  Saurabh Rawat (@saurabhrawat199) reported 28 minutes ago

  @Paytmcare my ticket no 500009549549 we raised ticket for last 6months regarding our one tap soundbox but unable to resolve our problem, your merchant support not able to resolve complaint also our location services is worst.

• 
  Nithin K L (@nithinkl_) reported 32 minutes ago

  @Paytmcare Please help me to refund the money this is very bad service you guys are doing its more than even 48 hours

• 
  Bhola (@Arpit0717) reported 33 minutes ago

  Pls help me recover my ₹315.05 from @KibiSports . I placed a prepaid order #10548 on 4 July, but after 2+ weeks there's no product, no response to emails, and all contact nos. are inactive. Please raise a UPI dispute and help me recovering my money. @Paytmcare @bankofbaroda

• 
  Ankeet Panda (@ankeetpanda) reported 34 minutes ago

  @Paytmcare @Paytm unable to close fastag after selling my car. There’s no option in iOS App, chat support unable to help & customer care number is a deadend. Pls assist ASAP

• 
  Dheeraj Rajawat (@Dh83150Dheeraj) reported 35 minutes ago

  @Paytmcare why I am unable to connect to customer care my 4500rs extra deduct

• 
  Abhishek Kumar 🇮🇳 (@Abhi_2866) reported 35 minutes ago

  Hi @Paytm @Paytmcare Please look into this matter on priority I need help on this

• 
  Mohit Sachdeva (@mohitsachdeva21) reported 36 minutes ago

  @Paytmcare Why 6 days it is your work to do not my Why should I wait. Has I taken any loan from you. As per customer rules you can’t hold any customer without any reason. Kindly refund my amount by EOD. Else I will see u guys

• 
  Karthik Malyala (@malyalakarthik9) reported 37 minutes ago

  @Paytmcare no one contacted me till now, no resolution provided to my issue

• 
  Dev (@DehuryD3) reported 39 minutes ago

  @Paytmcare @PaytmBusiness I am not able to login to my paytm for business account. While tried in web giving me error as Merchant configuration issue. What is this issue. Today in my shop i received many payment. Now not able to login to my paytm for business app. Please help

• 
  Abu Qumar (@QumarShaikh) reported 40 minutes ago

  @Paytmcare If the merchant received the payment, share a settlement/transaction ID or proof I can show them. Why should the customer keep running between Paytm, the bank & merchant? I paid via Paytm—please coordinate with your merchant and resolve it. Ref: 619609903653

• 
  Ajit Yadav (@imajityadv) reported 42 minutes ago

  This small addition would make the service much more convenient for millions of people across Bihar. @Paytm @bihar_police @vijayshekhar

• 
  Pankaj Debnath (@PankajDebnathWB) reported 44 minutes ago

  Dear @Paytm @Paytmcare Paytm Gold is a third-class service for retail investors. Invest ₹100,000: • Pay 3% GST + platform charges. • Sell immediately and lose another 4–6% due to the huge buy/sell spread.

• 
  Bharat Ka Sikh (@BharatKaSikh) reported 47 minutes ago

  @paytm @paytmcare Your service is a disgrace. No option to cancel the Soundbox, customer care is nothing but AI, I receive calls from you those are AI too. Stop forcing unwanted charges. Cancel it now before I smash this useless box.

• 
  Sarthak Rohilla (@SarthakRohilla2) reported 49 minutes ago

  Dear @PaytmBusiness what’s ur problem Every month mera charge kat rha h itne bar complain kra chuka hu close my box but no response @Paytm @PaytmBusiness scammer ho tum #paytm #paytmbusiness

• 
  Hemz (@i_m_hemz) reported 49 minutes ago

  @Paytmcare I am using latest iOS Stable version and i thought about network connectivity so i climbed the terrace of my home and still it did not work, the verification says it takes about 20 sec within 3 secs it throws error to me

• 
  sudhir (@78sudhir) reported 51 minutes ago

  @PaytmBusiness @Paytmcare @Paytm kot bhi paytm business app or Paytm soundbox use me nhi le,ye payment settlement time se nhi karte or customer service centre per baat karne par bhi koi solution nhi nikalte,total collection money ko hold pe dal dete h

• 
  The Lovely Lola (Emperor Mikes fav geisha) (@MikeWat46615010) reported 54 minutes ago

  @paytmcare wierd issue seems to be occuring on your app. Kindly respond via dm

• 
  Mohd Samsuddin (@Samsud_) reported 55 minutes ago

  @Paytmcare @Paytm even when customer care called the moment I said I wanted to deactivate the Soundbox the call was disconnected. Another representative called back I explained everything again and I was told the issue was resolved but nothing was actually done I'm still being charged every month

• 
  Lakhan soni 🇮🇳 (@_Lakhan_soni) reported 58 minutes ago

  Dear @Paytm, please stop spamming me with bike insurance notifications. I'm not interested, but I still get them every day. This is a terrible user experience. Please fix it.

• 
  Aakash Goyal (@AakashG0yal) reported 58 minutes ago

  Maybe @Paytmcare @PaytmCheckin @Paytm should rename "Customer Care" to "Customer Ignore." It's been 10+ hours with zero response. Is acknowledging a customer's refund query really that difficult? Still waiting for an update on Booking ID: 27255988499.

• 
  MIDHA BHUPINDER 🕉 (@bhupimidha) reported 1 hour ago

  @Paytmcare @OfficialSBICare kindly help

• 
  Masti Patna (@Prince97755897) reported 1 hour ago

  @Paytmcare bad customer service

• 
  Prosenjit (@Prosenj26121111) reported 1 hour ago

  @Paytmcare What follow up you saying, you called from an number which i can't back is this your follow up, since 2 weeks i faced data shortage with your recharge plan, share your senior number so i can help them to understand about buisness & customer priorities, shame.