Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (60%)
• Transactions (20%)
• Login (14%)
• Website (3%)
• Transfer (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Noida, Pānīpat, New Delhi, Chhindwāra, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, Lucknow, Kolkata, and Varanasi.

City	Problem Type	Report Time
Noida	Transactions	11 days ago
Pānīpat	Login	11 days ago
New Delhi	Transactions	11 days ago
Chhindwāra	Transactions	11 days ago
Bengaluru	Mobile App	11 days ago
Sūrat	Mobile App	11 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Aman Singh Parihar (@AmanSin23791564) reported 6 minutes ago

  Dear @Paytm, it’s been 5 days since I reported my ticket refund issue. No update, no resolution. Is this the level of customer support users should expect? Kindly resolve this issue immediately. @Paytmcare #Paytm #Refund #CustomerService

• 
  Ujjwal Khanna (@Ujjwalkhannaa) reported 12 minutes ago

  @Paytmcare Utterly disappointed with your customer care @Paytm Absolutely pathetic #paytm #pathetic

• 
  Rohit Kumar (@RohitKu73338260) reported 13 minutes ago

  @Paytmcare Hey Paytm I already connect with you previously with the same issue but still I am not getting any kind of resolution so can you please do something faster

• 
  Rohit Singh (@Singhrohit9956) reported 15 minutes ago

  @Paytmcare @vijayshekhar it's very wrost service I raised issue couple of days didn't respond properly i paid assurance amount 580 somthing where is my travel voucher it's really disgusting service no one respond properly

• 
  Dr Abhishek (UR) (@DrAbhishek_Ind) reported 16 minutes ago

  @bhattpushkar @Paytmcare Thank god i thought only i am having some problem .

• 
  Sharath B (@Sharath85852559) reported 16 minutes ago

  @Paytm I am facing constant error in my mobile device environment is not correct. I tried everything . But not working. Pls resolve. My number is 9844268858

• 
  Sameer Goyal 🇮🇳 (@sameergoyal) reported 16 minutes ago

  @cassbdb @Paytm Actually AWS was down and hence a lot of services went down globally …

• 
  Santosh Rai (@santoshraig) reported 17 minutes ago

  @sunilp3007 @Paytm Right said all upi down

• 
  GenuineGuy (@GenuineguyKs) reported 18 minutes ago

  @Paytm i need urgent help. Can you telo me how to contact your customer service on phone as emails are not helping at all ??

• 
  Abhai (@Abhai99162542) reported 19 minutes ago

  @Paytm any issue in Paytm as not working for hdfc and icici account

• 
  Ayush💥 (@_ayushilicious) reported 22 minutes ago

  @Paytmcare @Paytmcare This is not done yet. Please help out

• 
  Hemant Rajbhar (@HR8528) reported 22 minutes ago

  @Paytm At worst, if Paytm integrates with the cloud, Paytm will say Claude Paytm Payment Gateway charges payment-gateway charges Hosting/server cost ↓ Cloud MCP Connector Paytm Payment Gateway Authentication + Permissions Verification Payment Data Cloud Later Paytm will charge you.

• 
  Raghavendra Jalluri (@bhagavanraghave) reported 23 minutes ago

  @Paytmcare Paytm is a platform I have used to do the bus booking . Also confirmed with the message proofs and even call recording that I have from operator on the bus cancellation, so Paytm should be responsible to issue the refund to the customer and go in legal way against the operator

• 
  kadam Soni (@KadamSoni3) reported 23 minutes ago

  @Paytmcare The problem is still not resolved. One issue has been fixed, but another is still pending. What’s going on? I’ve been using Paytm since 2021 and have never experienced this kind of problem before. Please resolve it as soon as possible.

• 
  Syed Muzaffar (@SyedMuz31229099) reported 25 minutes ago

  @Paytmcare @vijayshekhar please don't waste ur time if u're really tracing the error. I accidentally reinstalled the app and it worked. Once again, thanks for taking soooooo long for doing nothing.👎

• 
  Ajay K Saini (@sainiajay16) reported 28 minutes ago

  @Paytm @PaytmCheckin need help to get the details correction in flight booking as well as for partial cancellation for ticket. Unable to contact with Paytm support and neither getting response on email and chat.

• 
  rajan ahuja (@rajanahuja9) reported 29 minutes ago

  @RamMNK @Paytm Sir, how you allowing paytm to sell the airline ticket with having any customer suppourt team. I am struggling with last 10 days with them to get call bavk and resolution. Paytm travel desk should be ban immediately

• 
  sankit (@sankitdev) reported 29 minutes ago

  .@Paytmcare I wasn't aware of your game. I thought to give a try to Patym Postpaid. What a *****ing nightmare. It keeps adding small charges for no reason. Wtf is "Bounce Charges". Pls close my postpaid i have paid all my due and you *****ing extra charges. Also refund my 50 Rs Back. and whoever is lending partner both go to hell.

• 
  zaheir crazy (@zaheirkhan) reported 30 minutes ago

  It's been 3 days since I emailed @PaytmCare (Case ID/Email Sent) regarding my hidden wallet, but no reply. Their customer care calls disconnect automatically saying 'number not registered' and AI chat is useless. Need urgent resolution. @Paytm @PaytmBank

• 
  Zolpidem (@notnowshay) reported 36 minutes ago

  Is @Paytm down?? @Paytmcare

• 
  Busy Customization (@MalviyaNeet) reported 38 minutes ago

  Very Poor Service Paytm Please Do Not Use @Paytm My Ticket Id : 500011535171 @PhonePe @UPI My contact : 7000039010

• 
  Ravi Mangnani (@sanjuravi) reported 39 minutes ago

  @Paytmcare Finally I m uninstalling paytm and switch to next options unhappy from service

• 
  Ayush💥 (@_ayushilicious) reported 42 minutes ago

  Hi @PaytmCheckin , I booked a flight today and made a minor mistake in the name. One letter is mismatches , I want to make the correction at the earliest. Unable to reach your support team via chat / call. Please help @Paytmcare

• 
  nitin pandey (@thenitinpandey_) reported 43 minutes ago

  @Paytm @Paytmcare (Ref No: 311916579976), but the beneficiary has still not received the amount and the amount has not been reversed to my account. Please resolve this issue urgently. #UPI #PaytmSupport

• 
  Shubh (@shubhagrawal205) reported 47 minutes ago

  @PaytmTravelCare @Paytm This is a follow-up regarding my refund for Booking IDs 22574209687 and 22487522684, which has been pending for over 2 years. Your team acknowledged the issue and confirmed that the refund details were being investigated (1/3)

• 
  Anisha 🏳️‍🌈 (@shutupanisha) reported 55 minutes ago

  @Paytmcare Okay I will check back in 48 hours. This is really horrible customer service I must say.

• 
  Vidyut Pal (@the_viddy) reported 55 minutes ago

  @Paytm @BSNLCorporate I recharged a BSNL number with PAYTM, it's a BSNL number. It got into pending... Now it's almost 5th day no information and no refund and nothing. Disgusting service....

• 
  Pramod Maurya (@PramodM54521118) reported 58 minutes ago

  & when I called to @Paytm support, the guy keeps repeating can't help in this. I travelled 60 km to board the bus & now I'm standing on the side of highway with no hope. Is it not a crime? Uncontrolled fare, zero responsibility towards passanger & worst quality of service.

• 
  Chinmaya (@ChinmayaSaxena) reported 59 minutes ago

  @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

• 
  Abhishek (@Abhis2309) reported 60 minutes ago

  @Paytmcare why buyin soundbox compulsary with QRcode service. Your silence proves ur MALIGN INTENT. U hv instructed ur REGIONL Mangrs 2nt allow sell QR scannersseperately n force merchats 2buy soundbox for 999rs. Iam reporting this to @RBI how u forcin small biz 2buy soundbox