Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 27, 11:50 PM GMT+5:30	0	0
Apr 28, 12:10 AM GMT+5:30	0	0
Apr 28, 12:30 AM GMT+5:30	0	0
Apr 28, 12:50 AM GMT+5:30	0	0
Apr 28, 1:10 AM GMT+5:30	0	0
Apr 28, 1:30 AM GMT+5:30	0	0
Apr 28, 1:50 AM GMT+5:30	0	0
Apr 28, 2:10 AM GMT+5:30	0	0
Apr 28, 2:30 AM GMT+5:30	0	0
Apr 28, 2:50 AM GMT+5:30	0	0
Apr 28, 3:10 AM GMT+5:30	0	0
Apr 28, 3:30 AM GMT+5:30	0	0
Apr 28, 3:50 AM GMT+5:30	0	0
Apr 28, 4:10 AM GMT+5:30	0	0
Apr 28, 4:30 AM GMT+5:30	0	0
Apr 28, 4:50 AM GMT+5:30	0	0
Apr 28, 5:10 AM GMT+5:30	0	0
Apr 28, 5:30 AM GMT+5:30	0	0
Apr 28, 5:50 AM GMT+5:30	0	0
Apr 28, 6:10 AM GMT+5:30	0	0
Apr 28, 6:30 AM GMT+5:30	0	0
Apr 28, 6:50 AM GMT+5:30	0	0
Apr 28, 7:10 AM GMT+5:30	0	0
Apr 28, 7:30 AM GMT+5:30	0	0
Apr 28, 7:50 AM GMT+5:30	0	0
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0
Apr 28, 11:50 AM GMT+5:30	0	0
Apr 28, 12:10 PM GMT+5:30	0	0
Apr 28, 12:30 PM GMT+5:30	0	0
Apr 28, 12:50 PM GMT+5:30	0	0
Apr 28, 1:10 PM GMT+5:30	0	0
Apr 28, 1:30 PM GMT+5:30	0	0
Apr 28, 1:50 PM GMT+5:30	0	0
Apr 28, 2:10 PM GMT+5:30	0	0
Apr 28, 2:30 PM GMT+5:30	0	0
Apr 28, 2:50 PM GMT+5:30	0	0
Apr 28, 3:10 PM GMT+5:30	0	0
Apr 28, 3:30 PM GMT+5:30	0	0
Apr 28, 3:50 PM GMT+5:30	0	0
Apr 28, 4:10 PM GMT+5:30	0	0
Apr 28, 4:30 PM GMT+5:30	0	0
Apr 28, 4:50 PM GMT+5:30	0	0
Apr 28, 5:10 PM GMT+5:30	0	0
Apr 28, 5:30 PM GMT+5:30	0	0
Apr 28, 5:50 PM GMT+5:30	0	0
Apr 28, 6:10 PM GMT+5:30	0	0
Apr 28, 6:30 PM GMT+5:30	0	0
Apr 28, 6:50 PM GMT+5:30	0	0
Apr 28, 7:10 PM GMT+5:30	0	0
Apr 28, 7:30 PM GMT+5:30	0	0
Apr 28, 7:50 PM GMT+5:30	0	0
Apr 28, 8:10 PM GMT+5:30	0	0
Apr 28, 8:30 PM GMT+5:30	0	0
Apr 28, 8:50 PM GMT+5:30	0	0
Apr 28, 9:10 PM GMT+5:30	0	0
Apr 28, 9:30 PM GMT+5:30	0	0
Apr 28, 9:50 PM GMT+5:30	0	0
Apr 28, 10:10 PM GMT+5:30	0	0
Apr 28, 10:30 PM GMT+5:30	0	0
Apr 28, 10:50 PM GMT+5:30	0	0
Apr 28, 11:10 PM GMT+5:30	0	0
Apr 28, 11:30 PM GMT+5:30	0	0
Apr 28, 11:50 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	13 days ago
Dārjiling	Transactions	19 days ago
Bengaluru	Mobile App	29 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Khairul Islam (@Khairul10195063) reported 5 minutes ago
@Paytm Paytm Soundbox,Using it for almost 1yr,I am telling it deceptive bcz, at the time of installation I was said that it will charge Rs-49/mon and it charged 49 for 2-3 mon, later 74, then 125 and now 135/mon charging. And now it is deducting few rupees for other wallet charge. Wtf
Md shafiqur Rahman (@Mdshafiqur82552) reported 7 minutes ago
@Paytm Help me I have no experience this thanks
kameshwar kumar (@kameshw42070786) reported 16 minutes ago
@Paytmcare Still the issue is not resolved from 30 day's Anyone available to solve this
ramvj (@dramakrishnan2) reported 16 minutes ago
@Paytmcare My account temporary block please kindly unblock my account as soon as possible
Ravi singh (@BuntyAthsolia) reported 17 minutes ago
@Paytm I'm unable to check my my FD balance from 2 days now it always shows currently facing issues in loading your FD balance
Rahul (@racren17) reported 18 minutes ago
@Paytm @Paytmcare I purchased a jiohotstar gift card and when I tried to redeem it says already redeemed. Too poor and no help is being received. Poor!
Pavan (@pavan_sourcer) reported 19 minutes ago
@Paytm @PaytmBusiness I am writing to request the permanent deactivation and deletion of my Paytm for Business merchant account with the following details: Merchant ID: UjVJoN02359959797267 Ticket No. 500008156488. Due to dissatisfaction with the product and service people
Satavahana (@bokkabosanam) reported 26 minutes ago
@vivrajput8 @Paytm @MyIndusIndBank I’ve downloaded, it’ll show error initially… try with good network multiple times… it’ll show
Sachin M🇮🇳 (@SachinMaheswary) reported 26 minutes ago
@Paytmcare Where were you when i have lodged a complaint ticket on your platform? First of all you don't have customer support on telephone, Only support present is raise a ticket which you guys will resolve within full delay. Stop fooling customers. Worst platform ever to use is @Paytm.
Lakshya khandelwal (@Lakshya50808919) reported 28 minutes ago
Hi @Paytmcare / @PaytmBank @paytmbankcare I’m facing an issue with the mobile app. The Fixed Deposit balance is not loading, and while entering the passcode, it sometimes shows “Something went wrong.” Could you please look into this matter ASAP?
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 29 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
AR (@a1239234) reported 32 minutes ago
@Paytm is the only major company with a Tech-Stack good enough to give competition to Google. Now I am not sure what did @RBI do to fix this issue but its clear that they are against PayTM. Not something new, Babus can do everything to destroy Indian companies
Swapan Kumar Manna (@swapankm) reported 36 minutes ago
@Paytmcare I messaged in the app. Please ask your team to wake up and see it. They are sleeping for last 6 months, when I raised issue for the first time.
Vidushi Dwivedi (@VidushiDwivedi4) reported 37 minutes ago
@Paytmcare Already went to your help desk, no solution provided by your Chatbot. Just REFUND my money @Paytm @Paytmcare
Lavkush Vishwa (@Lavkush_vishwak) reported 41 minutes ago
@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
Hunter (@Hunter1123321) reported 44 minutes ago
@Paytmcare @vijayshekhar If this is not addressed immediately, I will be forced to take further action. This level of service is completely unacceptable. @Paytm, it's time to fix this.
Manish Kumar Mall (@IamManishMall) reported 47 minutes ago
@Paytmcare I made a credit card payment yesterday, but it has still not been settled or refunded to my account. The AI support bot on the app has not been helpful. I also contacted Paytm through X and was told that the amount would be settled within 8 hours. @RBI, please help
Bmk (@Bmk205338) reported 49 minutes ago
@Paytmcare can you help to cancel and close my account please? I am in the process of closing all payment apps and plan to keep only BHIM. Mobikwiks responded quickly and closed it. But Paytm is dodging it.
Ketan Mehra (@ketanmehra05) reported 49 minutes ago
@Paytmcare Please help in this. I have been struggling to get my refund from last 45days but either they aren’t responding or giving new excuses. Is it so difficult to get refund of a cancelled flight? Instead of giving damages, they aren’t even giving original refund. @DGCAIndia @RamMNK
Vineela Sushmitha (@itsme_vineela) reported 49 minutes ago
Still no response or resolution from @Paytm Airline has confirmed ₹1,496 was refunded to the booking partner on 23rd April, yet only ₹442 has been received. No clarity, no support, no resolution so far. @Paytmcare please respond.
J T (@tiwa33992) reported 53 minutes ago
@Paytmcare Dear paytm business, waiting to solve the issue for almost 23 days.. The issue will resolve this year or next 2027 years.
Ritik Kumar (@RitikSingh2004) reported 53 minutes ago
@PaytmBusiness @Paytmcare @PaytmBusiness We are facing an issue with our Paytm for Business account/customer support. Despite multiple attempts, the issue has still not been resolved. Kindly look into this matter urgently and provide proper support. Please contact us as soon
Imran Khan (@ImranKhan157182) reported 53 minutes ago
@gibesandswings @Paytmcare I had made a complaint about Paytm Business 5 days ago but till now I have not received any update nor has my problem been resolved. My ticket id is 500008019661
suraj Prasad (@SurajPrasa10101) reported 56 minutes ago
@Paytmcare you have any helpline number I'm trying to as partners with Paytm but always showing on screen you already ongoing aplication from another team . Please solved my issue
RAZOR (@razor_2005) reported 57 minutes ago
@Lokky_9587 @Paytm Same here a large amount is stuck in Paytm payments bank.And there is no way to get them.All transactions from that bank account is getting failed and even paytm payments bank app doesn't let me login keep giving me errors
Abhinav Mishra (@Mr_abhi9) reported 60 minutes ago
@Paytm @Paytmcare @PaytmBusiness What’s worse is when you try to discontinue a service, they keep pushing and forcing you to continue instead of respecting your request. This is not the kind of customer experience users deserve.
Sumit (@sumit0515) reported 1 hour ago
@Paytmcare paytm business customer service is the worst customer service i ever faced, last time they scammed me with telling me lie about the monthly rental and deducted money and now again they gave me 1 rupee monthly rental soundbox and then changed it with 40 rupee rental
Sahil Chahar (@Airwarriorsahil) reported 1 hour ago
@Paytmcare No one is checking nothing Ticket was raised there was no solution provided Called 100 times never got connected with any customer representative Ai support is just useless @paytmcare
Abhinav Mishra (@Mr_abhi9) reported 1 hour ago
Really disappointed with Paytm’s service. There’s no proper resolution to issues, and reaching customer support is a struggle. Even when you do get through, they don’t listen they just repeat their scripted responses. @Paytm @Paytmcare @PaytmBusiness
Aniket Hemade (@_ANIKET_HEMADE_) reported 1 hour ago
@Paytmcare stop fooling around and misusing merchant payments! I have been reaching out to your customer support team and not getting any resolution on my payment on hold since 24th of April 2026, precisely the date your licence was cancelled by RBI.