Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Transactions (25%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	9 days ago
Cochin	Transactions	13 days ago
Shillong	Mobile App	19 days ago
Pune	Withdrawals	29 days ago
Chhindwāra	Transactions	1 month ago
Noida	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharath B (@Sharath85852559) reported 2 minutes ago

  @Paytmcare I am unable login paytm from last 10 days no solution from your end. What is the error. Pls rectify immediately @vijayshekhar

• 
  Prashant Bhandari (@pbhanda) reported 6 minutes ago

  @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

• 
  Abhishek Kumar Singh (@abh1kr) reported 7 minutes ago

  @Paytmcare error- ! Payment could not be completed Please try with lower amount or different payment source. Transaction limits will revise as you continue using Paytm Apply Another Offer Retry payment Transaction is under 1k.

• 
  Naveen Sharma (@asknaveensharma) reported 17 minutes ago

  @Paytm Hello Team, Need urgent support for one of flight ticket booked thru. Paytm. I need to speak with someone due to family emergency on managing the ticket.

• 
  dume.ai (@Dumeai_) reported 20 minutes ago

  @Paytmcare booked @flyspicejet flight with you. But flight is delayed by 6 hrs. no communication provided for delay and no alternate option provided. And no option to cancel also. Please help me cancel the flight with full refund booking id 27326090561

• 
  आश्क़ (@AnushreeRunjhun) reported 20 minutes ago

  @Paytmcare My question is you are luring people with upto rs 400 cashback on a minimum spend of rs 150 , where a customer shops for rs 5400 and more , you still give them rs 5 cashback? What are you trying to do here ? Lure the old customers who left you 4 such low level marketing gimicks?

• 
  Wasim (@wasim_sayy) reported 23 minutes ago

  Option 2 — Escalation @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure.1/3

• 
  Hiten Brahmbhatt🇮🇳 (@hitenbrahmbhatt) reported 25 minutes ago

  Hey @flyspicejet @Paytmcare do u have intent to resolve the problem and give my refund.. it's almost 20 days gone still I didn't received my Refund for which flight has been cancelled by Spicejet and booked from Paytm Apo. PNR NGNL3N @MoCA_GoI Hope u r taking note & get involved.

• 
  Kunwar Ahlawat (@KunwarAhlawat) reported 26 minutes ago

  @Paytmcare I am trying to open a merchant account, but I’m getting an “Aadhaar is already in use” error. I have never used my Aadhaar for any other merchant account. Customer care says my mobile number is not registered. Please investigate this issue.

• 
  VISIONARY DEV🌟 (@visionaryo75157) reported 28 minutes ago

  @Paytmcare @SwapnilDhwani I am also having same issue with paytm gold

• 
  Adil Faizi (@adeel9026) reported 28 minutes ago

  @Paytmcare 2. False Information: Your support executive explicitly lied under Ticket ID: 200012727553 by stating only a "Gold Voucher" existed, which the screenshots clearly prove.

• 
  Lalit (@iamlalit19) reported 29 minutes ago

  @Paytm @Paytmcare @flyspicejet My SpiceJet flight was cancelled. SpiceJet Customer Care has confirmed that my refund was processed to Paytm on 12 Aug. Paytm has still not refunded my money. I have already raised a complaint and sent emails, but there is still no proper response

• 
  Plain MBBS 🩺 (@Streptococci98) reported 30 minutes ago

  @Paytmcare @NasirRaine79744 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare

• 
  Ayyappan (@ayyappan_pal) reported 32 minutes ago

  @Paytmcare I sent the message , still no solution , is this a way @vijayshekhar paytm treats the customer??? A simple phone call will solve all the issue, but you people intentionally making us to wait for months

• 
  SB_MUZI (@SB_MUZI) reported 34 minutes ago

  @PaytmBusiness PaytmCare I have already shared the details via DM hours ago as requested, but there has been no reply or resolution. My merchant settlements are blocked. Please check the DM and resolve the bank update issue urgently

• 
  ANDLIB SAIF (@asaif9) reported 37 minutes ago

  @Paytmcare Sent a private message. It’s better to send an update rather than fix it manually.

• 
  sasta sarcasm (@sastasarcasmlol) reported 41 minutes ago

  I brought car insurance policy But later at kyc stage due to some issues I couldn't upload document. But policy payment was made via credit card. Now I have taken insurance from some other sources. How to get my refund. @Paytmcare

• 
  furqan ahmad (@FurqanFahmad) reported 42 minutes ago

  @Paytmcare @Paytm device environment not correct after doing all possible solutions. Please help me to reach out from this error.

• 
  rajan ahuja (@rajanahuja9) reported 42 minutes ago

  @Paytmcare When travel credit will issue??

• 
  vijay (@Vic_Vij) reported 44 minutes ago

  @Paytm @HDFC_Bank @vijayshekhar 📩 - However, we find that the transaction was made towards "HDFC Life Insurance" and we found that the Card holder Name was provided as "Vijay" and the Merchant Name was captured as "Vijay Shekar Sharma", due to KYC mismatch the letter was sent based on working captial policy.

• 
  girish khurana (@girish_khurana) reported 47 minutes ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏

• 
  Vaibhav Garg (@vaibhavthegarg) reported 47 minutes ago

  Bookg ID- 27512648627 Please refund my ATP charges. My ticket are not processed. I even not landed to IRCTC page then how can you deduct these charges. Please issue full refund. Else I need to go to legal help @Paytmcare @Paytm @vijayshekhar please issue full refund & stop this

• 
  Vikas Singh (@vikaskumar1713) reported 51 minutes ago

  @Paytmcare How's that my problem. You took my money on their behalf, you earn commission or whatever. You are responsible. They might never reply then? It's already two weeks. Just give back my money and deal with them how you see fit. If more of my time is wasted, I'd require compensation.

• 
  Mohit Bisht (@MohitBi83724411) reported 53 minutes ago

  @Paytmcare When you are going to resolve this @Paytm @Paytmcare , it's been more than a month, please give money back, I m never going to use this ****** service of urs

• 
  Lalit (@iamlalit19) reported 55 minutes ago

  @Paytmcare @MoCA_GoI @vijayshekar this is your customer service This is the way you are doing your job. I m asking the refund of Ticket id 27416626921. And your customer support is giving details of other ticket id

• 
  Malhar Jivrajani (@SimplyMalhar) reported 55 minutes ago

  @Paytmcare Please help me @Paytmcare @vijayshekhar I am begging for the simple bug you can't fix in your app. Your customer is suffering and don't give a ****!

• 
  nik (@rhysnik) reported 58 minutes ago

  @Paytmcare My issue is purely technical: why did your app override my saved default bank account settings? I have shared all necessary transaction details previously.

• 
  Lalit (@iamlalit19) reported 58 minutes ago

  @MoCA_GoI @Paytmcare @Paytmcare I m asking about spicejet refund and u are staying about indigo airlines. This type of customer support u r doing

• 
  RRP (@ranvijay1997) reported 59 minutes ago

  @MoCA_GoI @Paytmcare @Paytm please look this issue on priority I have already created the ticket - 200012774986

• 
  _bhupsa (@bhupsa011) reported 59 minutes ago

  While accepting a UPI mandate to block funds for an IPO, how can an investor verify which application/bid it relates to? If this isn’t clearly visible, could this be a potential control gap? @PhonePe @Paytm @GooglePay