Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 14, 4:50 PM GMT+5:30	0	0
Apr 14, 5:10 PM GMT+5:30	0	0
Apr 14, 5:30 PM GMT+5:30	0	0
Apr 14, 5:50 PM GMT+5:30	0	0
Apr 14, 6:10 PM GMT+5:30	0	0
Apr 14, 6:30 PM GMT+5:30	0	0
Apr 14, 6:50 PM GMT+5:30	0	0
Apr 14, 7:10 PM GMT+5:30	0	0
Apr 14, 7:30 PM GMT+5:30	0	0
Apr 14, 7:50 PM GMT+5:30	0	0
Apr 14, 8:10 PM GMT+5:30	0	0
Apr 14, 8:30 PM GMT+5:30	0	0
Apr 14, 8:50 PM GMT+5:30	0	0
Apr 14, 9:10 PM GMT+5:30	0	0
Apr 14, 9:30 PM GMT+5:30	0	0
Apr 14, 9:50 PM GMT+5:30	0	0
Apr 14, 10:10 PM GMT+5:30	0	0
Apr 14, 10:30 PM GMT+5:30	0	0
Apr 14, 10:50 PM GMT+5:30	0	0
Apr 14, 11:10 PM GMT+5:30	0	0
Apr 14, 11:30 PM GMT+5:30	0	0
Apr 14, 11:50 PM GMT+5:30	0	0
Apr 15, 12:10 AM GMT+5:30	0	0
Apr 15, 12:30 AM GMT+5:30	0	0
Apr 15, 12:50 AM GMT+5:30	0	0
Apr 15, 1:10 AM GMT+5:30	0	0
Apr 15, 1:30 AM GMT+5:30	0	0
Apr 15, 1:50 AM GMT+5:30	0	0
Apr 15, 2:10 AM GMT+5:30	0	0
Apr 15, 2:30 AM GMT+5:30	0	0
Apr 15, 2:50 AM GMT+5:30	0	0
Apr 15, 3:10 AM GMT+5:30	0	0
Apr 15, 3:30 AM GMT+5:30	0	0
Apr 15, 3:50 AM GMT+5:30	0	0
Apr 15, 4:10 AM GMT+5:30	0	0
Apr 15, 4:30 AM GMT+5:30	0	0
Apr 15, 4:50 AM GMT+5:30	0	0
Apr 15, 5:10 AM GMT+5:30	0	0
Apr 15, 5:30 AM GMT+5:30	0	0
Apr 15, 5:50 AM GMT+5:30	0	0
Apr 15, 6:10 AM GMT+5:30	0	0
Apr 15, 6:30 AM GMT+5:30	0	0
Apr 15, 6:50 AM GMT+5:30	0	0
Apr 15, 7:10 AM GMT+5:30	0	0
Apr 15, 7:30 AM GMT+5:30	0	0
Apr 15, 7:50 AM GMT+5:30	0	0
Apr 15, 8:10 AM GMT+5:30	0	0
Apr 15, 8:30 AM GMT+5:30	0	0
Apr 15, 8:50 AM GMT+5:30	0	0
Apr 15, 9:10 AM GMT+5:30	0	0
Apr 15, 9:30 AM GMT+5:30	0	0
Apr 15, 9:50 AM GMT+5:30	0	0
Apr 15, 10:10 AM GMT+5:30	0	0
Apr 15, 10:30 AM GMT+5:30	0	0
Apr 15, 10:50 AM GMT+5:30	0	0
Apr 15, 11:10 AM GMT+5:30	0	0
Apr 15, 11:30 AM GMT+5:30	0	0
Apr 15, 11:50 AM GMT+5:30	0	0
Apr 15, 12:10 PM GMT+5:30	0	0
Apr 15, 12:30 PM GMT+5:30	0	0
Apr 15, 12:50 PM GMT+5:30	0	0
Apr 15, 1:10 PM GMT+5:30	0	0
Apr 15, 1:30 PM GMT+5:30	0	0
Apr 15, 1:50 PM GMT+5:30	0	0
Apr 15, 2:10 PM GMT+5:30	0	0
Apr 15, 2:30 PM GMT+5:30	0	0
Apr 15, 2:50 PM GMT+5:30	0	0
Apr 15, 3:10 PM GMT+5:30	0	0
Apr 15, 3:30 PM GMT+5:30	0	0
Apr 15, 3:50 PM GMT+5:30	0	0
Apr 15, 4:10 PM GMT+5:30	0	0
Apr 15, 4:30 PM GMT+5:30	0	0
Apr 15, 4:50 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Dārjiling	Transactions	6 days ago
Bengaluru	Mobile App	16 days ago
Ahmedabad	Withdrawals	25 days ago
Alīgarh	Transactions	29 days ago
Qādiān	Website	1 month ago
Kolhāpur	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Sonu (@Sonu70274185) reported 8 minutes ago
@Paytmcare Already messaging your team from past 36 hours. How much more time is needed to resolve a simple issue? No replies in dm as well. Pathetic service.
ASHISH AGRAWAL (@agrawalashish19) reported 8 minutes ago
@Paytmcare Isn't it mandatory to raise ticket for any complaint made by customer
Thomas paine (@ThomaspaineA) reported 9 minutes ago
Hi, I would like an update on my Paytm bank account. Is Paytm Bank still available or not? Also, I am unable to send money to my Paytm account ,can you tell me what issue I might be facing? @Paytm @PaytmBank
Sandeep (@iamsandtota) reported 11 minutes ago
@Paytmcare I'm unable to raise a complaint for a incorrect booking. Can you help?
Er Humam Ahmad (@HumamAhmad007) reported 13 minutes ago
@Paytm Hello Sir While Using Any recharge and bill payments service such as Credit card Bill payment and other Below Error occurs 'Sorry This Transaction is Declined By Risk Reason' Mob -8445792550
Air India (@airindia) reported 17 minutes ago
@Mani635693 @Paytmcare @Paytm Feel free to write back for any help!
Sanjay Kumar (@SanjayKuma25373) reported 19 minutes ago
UTR no.. not showing I want to attach it to some site with UTR number but it is not showing payment 1480/- @Paytm @Paytmcare
Deepesh Srivastav (@D_Star7744) reported 23 minutes ago
₹20,000 stuck in UPI 🚨 Txn on 09 Apr 2026 shows FAILED, but support says SUCCESS. Money neither received nor refunded. UPI Ref: 203601939280 Resolve ASAP or escalating further. @Paytm @TheOfficialSBI @NPCI_NPCI #UPI #RefundMyMoney
Sameer Singh (@honestliar12) reported 24 minutes ago
@Paytm : probably one of the worst customer support. Booked an international flight with you guys, need to reschedule...have been following up like anything and 4 days no response...I am in USA right now...is paytm dead ?
Mohd Farman (@faizali7714) reported 29 minutes ago
@Paytmcare @paytmbankcare My issue not resolved
Chirag Shah (@ChiragShah53325) reported 31 minutes ago
@Paytmcare @paytm my emi is not deducted on date although there is sufficient balance in my account and your company charging extra money due to technical error by your end...pls do the needful ASAP
Shaurya Chhabra (@shauryachhabra) reported 34 minutes ago
I run 7 stores out of which 5 use @Paytmcare @Paytm sound boxes of which 4 do not work and the 5 was recently replaced. Pathetic chineseass boxes yall give and charge a bomb for an annoying noise in my shops and have the worst service and escalation matrix. Whats the replacement?
Delivery partner (@Delivery365Days) reported 34 minutes ago
I want to open a payment business account. I need your help to connect with a Paytm agent. @vijayshekhar @Paytmcare @Paytm
nifty (@ShankarPil85486) reported 38 minutes ago
@Paytmcare Poor service
Harsh Chhaparwal (@HarshChhaparwal) reported 38 minutes ago
@Paytmcare @vijayshekhar I had nearly raised 4tickets on app help which were closed unanimously by @Paytmcare . After which i had to post it on X and after being guided for DM, I sent you details therein. But after my post tagging higher ups, for the first time I got not 1 but 4calls. Hoping resolution!
c3ty (@drake21pusi) reported 38 minutes ago
I did transaction on 9th April 12:00am on Paytm the payment failed on paytm but money was deducted from my bank account and has not been reversed yet please help and look into it @KotakCares @Paytmcare
Tech Skills with Anand (@TechSkillsAnand) reported 40 minutes ago
@Paytmcare I have shared my registered mobile number via DM. Please check and resolve this issue. Thanks
Amit vashist (@Amitadarsh17) reported 42 minutes ago
@Paytmcare @IRCTCofficial @vijayshekhar I made a train ticket booking via Paytm, but due to a technical glitch (“Fetching Error”), no booking confirmation was displayed. I also did not receive any SMS, email, or app update regarding the booking status for 3 days. Because of this failure from Paytm’s side,
Aaqib Ibn Mushtaq (@Battle_Cry1) reported 45 minutes ago
@Paytm @paytm need ur help my frnd has taken loan from paytm post paid bearing number 6005030462 but he has not access to this number theobile number is now using another person he wants to repay the loan kindly provide any proper solution as he want to close that account
Kashinath Tiwari (@actoraman_2425) reported 48 minutes ago
@Paytm need help
Harsh Chhaparwal (@HarshChhaparwal) reported 49 minutes ago
@Paytmcare Thank you for finally looking into the issue. It isn’t about my refund but about the trust we as consumers put into the new age Indian companies. But what amuses me is that response was quick only after tagging @vijayshekhar Anyways I’ve shared the requisite data required on mail
Vikash (@vikashmishraaa) reported 49 minutes ago
@PaytmBusiness @Paytm @Paytmcare You mentioned that the issue has been resolved but it is still not fixed My Paytm Business QR is still inactive and payments are failing. I have been following up for the last 9 days and have already raised multiple tickets but there has been no proper solution
Shreeram Ghatwai (@ShreeramG) reported 50 minutes ago
@Paytm @Paytmcare Thank you @Paytmcare for resolution, my refund is credited. Only suggestion I would like to give that you must have a dedicated customer care number for these issues... Once again thank you
Kaif Saeed (@k______aif) reported 52 minutes ago
@PaytmBusiness @Paytmcare I've raised a issue before for rental charges as i have paid the amount of 99 offer that was given by your team to me that after payi g this amount your rental charges will be 0 for lifetime and only 24/- sim charge was applicable but again u deduct rent
ADITYA KR SAROJ (@ADITYAKRSA56622) reported 54 minutes ago
Unacceptable delay in resolving my issue (TKT-251279). No proper response, only “wait” messages. Kindly resolve immediately or I will escalate to Reserve Bank of India and other authorities. @Paytmcare @Paytm @paytminsbroking
Roni Seakh (@RoniSeakh197) reported 57 minutes ago
@Paytm @Paytmcare I have been requesting to deactivate my Soundbox (ID: 868278080283065) for many days. Customer care is not taking any action and only saying "ticket raised". This is very frustrating. Please deactivate it immediately. @PaytmBusiness
Aaqib Ibn Mushtaq (@Battle_Cry1) reported 58 minutes ago
@Paytmcare Still waiting fr ur loan team to solve my problem as it is taking long time
Nikhil Gulati (@Nikhil_7267) reported 58 minutes ago
@nuegoindia @Paytm @jagograhakjago What should I do with “review” and “patience” when I’m facing this right now? Paid for an AC bus but traveling in a packed bus with no AC. I have suffocation issues and this is affecting me badly. I need an immediate solution, not just an apology.
Uday pratap Singh (@Udaypratap51645) reported 59 minutes ago
@Paytmcare @Paytm my issue is not resolved, I cannot connect to an agent and it is marked resolved. What is this customer service?
Tanay Chatterjee (@Tanay4518) reported 1 hour ago
@Paytm @AmreliaRuhez @GyanTherapy After reaching their customer support, they replied that I'm not eligible for this offer even after I only recharged 1 time in this month and the amount was 899 Rs. At least, don't make any fake offers to attract the customer.