Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (56%)
- Transactions (22%)
- Login (14%)
- Website (3%)
- Withdrawals (3%)
- Transfer (3%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Shillong
|
Mobile App | 1 day ago |
|
Pune
|
Withdrawals | 11 days ago |
|
Chhindwāra
|
Transactions | 19 days ago |
|
Noida
|
Transactions | 1 month ago |
|
Pānīpat
|
Login | 1 month ago |
|
New Delhi
|
Transactions | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Saddam Khan (@SaddamK62419851) reported@PaytmBusiness @Paytm Please check my DM. I have already shared the requested details. My ₹20,200 is still on hold and I urgently need the funds. Please help resolve this as soon as possible.
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SangramKeshari Barik (@sangram3773) reportedDear Paytm Customer Resolution Team, @Paytm @Paytmcare @PaytmCheckin I am escalating my unresolved flight cancellation complaint to Level 2. Paytm Ticket ID: 200012652557 Date of complaint: 18 August 2026 Issue: Flight cancellation and refund I raised this complaint through Paytm Help & Support. I received an automated response stating that a support agent would review my concern and that Paytm aimed to respond within 6 hours. However, I have not received a proper response or resolution. I have also followed up through the existing support ticket, but the matter remains unresolved. I request you to urgently review my case and provide: 1. The current status of my cancellation/refund. 2. The expected refund amount. 3. The expected date by which the refund will be credited. 4. Confirmation that no further action is required from my side. Please treat this as a Level 2 escalation against Ticket ID 200012652557 and provide an acknowledgement/reference number for this escalation. I request an urgent resolution as this matter has already exceeded the response time communicated by Paytm. Regards, Sangram Keshari Barik
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Lalit (@iamlalit19) reported@Paytm @Paytmcare @flyspicejet My SpiceJet flight was cancelled. SpiceJet Customer Care has confirmed that my refund was processed to Paytm on 12 Aug. Paytm has still not refunded my money. I have already raised a complaint and sent emails, but there is still no proper response
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Shailja Nandan Mishra (@mishra_sn1) reported@PaytmCheckin @Paytmcare URGENT! Booking ID: 27498426894 - Payment processed at 10:50 AM but confirmation STILL PENDING. My flight departs TODAY at 7 PM (GOP→DEL). I don't have my ticket yet! This needs immediate resolution NOW. Please help! 🆘 #PayTMTravel
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Ravi Chaurasia (@RaviCha98908365) reported@Paytmcare This is still under review? I have already provided the payment proof and transaction details. Please complete the verification urgently and resolve the issue/refund my ₹35 without further delay. I expect a clear resolution, not another generic update.
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Yogesh Agrawal (@_kingyogesh) reported@Paytmcare i have raised issue regarding refund but still not processed in 7 days also your chat bot AI is useless. No update no reply. Pathetic ticket id - 2000012639648
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Tanmay Dixit 🧢 (@tanna_dxt) reported@Paytm @Paytmcare @PaytmBusiness I had already deactivated/cancelled my Paytm Soundbox, but I was still charged ₹693 for the period from 25 July till now. Since the Soundbox was already deactivated and I am not using the service, Please look into this issue, refund the ₹693.
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nik (@rhysnik) reported@Paytmcare Please stop asking for callbacks and provide a formal, technical explanation regarding this routing glitch in writing here. I am looking for a definitive, positive resolution and compensation for the mental harassment caused by this service deficiency, not more calls.
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SB_MUZI (@SB_MUZI) reported@PaytmBusiness PaytmCare I have already shared the details via DM hours ago as requested, but there has been no reply or resolution. My merchant settlements are blocked. Please check the DM and resolve the bank update issue urgently
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Wasim (@wasim_sayy) reported@PaytmBusiness @Paytmcare @PaytmBusiness marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested.
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girish khurana (@girish_khurana) reportedDear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏
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Mohd Iqbal Ahmad (@iqbal_waquar) reported@Paytmcare @Paytm @PaytmTravelCare Extremely disappointed with your lack of support and accountability. Despite repeated attempts emails remain unanswered. I expect a clear justification and refund without further delay. Please look into this urgently.
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Naresh Tiwari (@NareshTiwai) reported@Paytm @Paytmcare @PaytmCheckin I’m trying to book a bus ticket, but there’s no option to apply a coupon code during the booking process. I’m also facing an issue with the payment. Please look into this and help me resolve it so I can complete my booking. #Paytm
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Vispy Ichhaporia (@vispyi) reported@Paytmcare What nonsense. All this while I was using the device and there was no security issue. Now all of a sudden there is a security issue. Are you’ll kidding??? Send me the list of devices which have security issues. What if someone does not have another device??
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Pankaj Kumar (@kumarpankaj_pk) reported@Paytm @Paytmcare : Worse customer care service. First ever experience of such kind of casual approach by any service providers. No proper escalation metric and executive. No sensitivity towards timelines and urgency. Req ID -200012718259, 20012739220 @IndiGo6E -U915QC #Refund
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karan agarwal (@karanagarwal14) reported@Paytmcare 5 days passed still we haven't reached anywhere this just feels deliberately delayed on such a simple issue.
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ठा. विभोर सिंह शौनक🇮🇳 (@VibhorSaunak) reported@Paytmcare Redeeming process you care about but you really dont care about which you listed at your platform? Really this means S @Paytm also included in scams why you distributing #VakuLuxos coupons by your website? You should push them for fair customer dealing.
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Hiten Brahmbhatt🇮🇳 (@hitenbrahmbhatt) reportedHello @flyspicejet , @Paytmcare has not received the refund yet what is going on from yr side ?? I want my refund as it's more than 12 days gone. One thing I have to say both paytm and spicejet don't care for customer. PNR : NGNL3N Other details already sent u so many times.
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Phoolchand Chaudhary (@phoolchand6150) reported@Paytmcare my SpiceJet flight has been cancelled by the airline. I called SpiceJet, and they asked me to contact the booking platform from which I booked the ticket. Please help me with an alternate flight option urgently as I need to travel. Kindly look into this and assist ASAP
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Vikas Sharma (@Vikass_BJP) reported@Paytmcare Any update or still working on it
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Akhilesh Shukla (@Akhileshapt) reported@Paytm @Paytmcare no one representative take any responsibility for service 9934724200.
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Manikanta Immanni (@hugomanki) reported@Paytmcare Hello Waseem, any update on this issue?
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Malhar Jivrajani (@SimplyMalhar) reported@Paytmcare Please help me @Paytmcare @vijayshekhar I am begging for the simple bug you can't fix in your app. Your customer is suffering and don't give a ****!
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Aquarius Cricket Astrology 🏏 (@AJ_Predicts) reportedI am frustrated with you customer support i requested 5 times to your customer service to fully deactivate my Paytm Business Sound Box But after registering my request nothing happens no calls from your engineer and my ticket closes without deactivation. @Paytmcare
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I'm Naman (@namanjain1116) reported@Paytmcare Ho please help with refund booking id is 27389162862
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Adil Faizi (@adeel9026) reported@Paytmcare @PaytmCare Hi Vinod, repeating the eligibility clause does not solve the issue. 1. Displaying a dormant-user offer on an active user's checkout screen is misleading advertising / deceptive UI. 2. Your support executive initially provided a completely false statement
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Rijwan Khan (@DearRijwan) reported@RBI paytm is not responding us . @Paytmcare @vijayshekhar URGENT I have already sent you a DM regarding my Partner Bank FD & FY 2025-26 Interest Certificate. I urgently need it for ITR filing. Please check my DM and help me get the certificate/FD details at the earliest
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drasrao (@drsrinivas_rjy) reported@Paytmcare Whenever I pay something, it is going into automatic payments. Very bad. If I buy once course form a website, it doesn't mean that I pay regularly for the same course. STOP this automatic payment option.
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Aditya Raj (@_Seizer_) reported@Paytm @Paytmcare @ViCustomerCare I just recharged my VI SIM after a long time because my primary number, which is Jio, was having problems. In the VI app, I saw a ₹299 offer, so I recharged it directly from the app and paid through Paytm.
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Harshil Patel (@yoursharshil) reportedPathetic service from @PaytmCare I’m trying to cancel my bus booking Order ID: 27509910728, but the app isn’t allowing me to cancel it. I’ve raised the issue through Help & Support, but the ticket is being closed without any resolution. This is frustrating and unacceptable.