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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 39% Mobile App (39%)
  • 33% Transactions (33%)
  • 17% Website (17%)
  • 6% Login (6%)
  • 6% Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Chhindwāra, Jaipur, Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, and Bengaluru.

CityProblem TypeReport Time
Chhindwāra Mobile App 5 days ago
Jaipur Mobile App 8 days ago
New Delhi Mobile App 13 days ago
Yamunānagar Website 15 days ago
Mumbai Website 21 days ago
Greater Noida Mobile App 22 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Ahmadarsalan001
    Ahmad Arsalan (@Ahmadarsalan001) reported

    Dear @Paytm , @Paytmcare Today suddenly I got logged out of my paytm app. I thought due to some security issues it automatically logged me out. I tried logging in again but it started showing me that your account is blocked. Please help me Resolve the problem.

  • anureyan
    Anurag Mishra (@anureyan) reported

    @Paytmcare I am unable to login into my Paytm account. Msg is displayed that my Mobile no has been blocked. Please resolve.

  • themusicaldude
    Prateek Bajpai (@themusicaldude) reported

    Hi @Paytm my registered phone number has been suddenly blocked by you guys and I'm unable to access it. No way to contact your customer care without logging in. Tried raising a ticket via my friend's Paytm (ticket ID: 200011656278) but no response. ARE YOU GUYS HIGH ON SOMETHING?

  • shivani2210
    Shivani R (@shivani2210) reported

    @Paytmcare I am trying to reach to adityabirla also which is another nightmare and unable to connect. Could you please help me to clear this out

  • kismat57936
    Kismat ali (@kismat57936) reported

    @Paytm And there is no customer number of Paytm and I am not getting any help from the help.

  • VijayRaghv
    Vijay Raghav (@VijayRaghv) reported

    @Paytmcare Day 5 and still no refund from @Paytm despite airline confirmation that the amount has already been released to the booking partner. No proper customer support, no human escalation, only automated replies. This is becoming unacceptable. Please resolve immediately

  • _rajput__bobby
    LostBoy 💐 (@_rajput__bobby) reported

    Wanna deactive my paytm soundbox, agent give me that forcefully for saying it's compulsory. Your second agent comes & say I will raise a ticket for deactivate soundbox but he also fools me And customer care is trash . No support @vijayshekhar @Paytmcare @Paytm

  • AbhishekDe93154
    Abhishek Dey (@AbhishekDe93154) reported

    @Paytmcare @Paytmcare @Paytm please resolve my problem, I am facing much issues. Please try to understand the problem.

  • DineAsur
    DineAsur 🦕💨🦖 (@DineAsur) reported

    sorry we can't do anything now, because the cancellation window has now closed, or we are raising the issue sir, please wait until your next birth.. 💁🏻 @Paytm .. Never giving Extra charge for cancellation again, looters @Paytmcare

  • aninditadeo
    anindita deo (@aninditadeo) reported

    @Paytmcare hi, I'm unable to pay through the app, please help

  • AmitTiwariPwc
    Amit Tiwari (@AmitTiwariPwc) reported

    @Paytm what's your real customer care number. I need help but I do not find any help. My Paytm starts telling me since afternoon this:your mobile number has been blocked from accessing paytm Now tell me what to do. My number is working properly

  • gauravuhb01
    GKd (@gauravuhb01) reported

    Dear Team, I am unable to view my FD balance in the Paytm app linked with my registered mobile number 9589696663. Kindly help me retrieve the FD details and update me regarding withdrawal/refund process. @Paytmcare @Paytm @indusi

  • jovialwinter
    Pulchritudinous (@jovialwinter) reported

    @Paytmcare @jagograhakjago 5 days since I reported issue about unused Nykaa giftcard bought from Paytm showing 'invalid' despite being in validity & not redeemed. Got call from agent y'day, explained all again but still no resolution. Need proper investigation & resolution ASAP

  • imgsk99
    Gandesiri Shravan Kumar (@imgsk99) reported

    My old SIM is no longer working. I want to change the linked mobile number to my new number (if possible) or completely delete the Paytm account. Please help! @Paytmcare @Paytm #PaytmSupport

  • anshumalijha
    Anshumali Jha (@anshumalijha) reported

    @Paytm not able to reach customer care for flight. Please help

  • Bhabanisb
    Bhabani Sankar Barik (@Bhabanisb) reported

    @Paytm If you are unable to provide service to your customer. Then plz don't make such business plans which will hamper day to day operations for a businessman. I have payment POS machine PAYTM not working properly. Your employee sarthak is not responding.M-+919853387262.

  • Proudtobeafano1
    Proud to be a fan of AA 🪓 (@Proudtobeafano1) reported

    @Paytmcare SpiceJet had already confirmed refund to Paytm on 29 April itself, yet the amount was withheld for weeks without proper response through support channels. Consumers should not be compelled to pursue legal proceedings for legitimate refunds already acknowledged by the airline.

  • subhajitdas94
    Subhajit Das (@subhajitdas94) reported

    @PaytmMoneyCare 48 Hours passed. Still same. Why paytm money is so slow??? @Paytmcare

  • SumitKanojiyaX
    SumitKanojiya_Official (@SumitKanojiyaX) reported

    @Paytm Generated a ticket on 08-05-2026 to close my Paytm Business account, but still no action. Customer support is just wasting time and treating customers like fools. Close the account ASAP. @jagograhakjago @PMOIndia

  • vevanand
    v anand (@vevanand) reported

    @Paytmcare How long will it take to resolve such a small issue??

  • DineAsur
    DineAsur 🦕💨🦖 (@DineAsur) reported

    sorry we can't do anything now, because the cancellation window has now closed, or we are raising the issue sir, please wait until your next birth.. 💁🏻 @Paytm .. Never giving Extra charge for cancellation again, looters @Paytmcare

  • akdominator
    AMAN K KASHYAP (@akdominator) reported

    @paytm help me please one of my friend left her laptop bag in the auto , and paid through paytm. Can you please help with contact details so we can call or message him

  • VijayRaghv
    Vijay Raghav (@VijayRaghv) reported

    @Paytmcare @PaytmTravelCare it’s been 4 days and my refund is still pending. The process is painfully slow and customer support is almost unreachable. After-sales service is seriously disappointing for something as basic as a refund. Please fix this system and respond faster.

  • Prasanth_beast
    Prasanth SP (@Prasanth_beast) reported

    Customers are being told funds are safe while there is literally NO reliable way to verify or access holdings through the app. This is not just a technical glitch anymore. This is a complete breakdown of customer access and transparency @Paytm @PaytmBank @RBI

  • Harshith1302
    Harshith (@Harshith1302) reported

    Hi @Paytmcare, I booked flight 9I-867 from Hyderabad to Pune for 17 March 2026 through Paytm. The flight was cancelled and I was informed that a full refund would be processed. It has been quite some time now, and despite raising a support ticket and following up via email. (1/n)

  • Hey_viku
    Vivek Kumar 𝕏 (@Hey_viku) reported

    There should be some support mail or twitter handle DM should respond to query, Since 1 week i am trying to contact you guys. It looks I have to report to National helpline consumer or RBI @Paytm @Paytmcare @PaytmBank

  • avanindra_sigh
    AVANINDRA SINGH (@avanindra_sigh) reported

    @Paytmcare #paytm After 48 hours, my #UPI is not working. Please, share any update.

  • Deshpalkumar3
    Deshpal Jatav (@Deshpalkumar3) reported

    @Paytmcare Not working please check

  • SsbAmit
    🪖🪖🇮🇳🅰️mit 📠Yadav🎧📠 (@SsbAmit) reported

    @Paytmcare I doing trying for login, but not successful login. Screen is showing under review

  • I_am_Indian91
    I_@m_Indi@n🇮🇳 (@I_am_Indian91) reported

    @Paytm Hello @Paytmcare, I am facing an issue while opening the Paytm app. It shows the warning: “[00000] Device environment is not correct.” My device is not rooted and I am unable to use Paytm services because of this error. I have already tried clearing cache/data, restarting the pho