Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 18, 1:50 AM GMT+5:30	0	0
Apr 18, 2:10 AM GMT+5:30	0	0
Apr 18, 2:30 AM GMT+5:30	0	0
Apr 18, 2:50 AM GMT+5:30	0	0
Apr 18, 3:10 AM GMT+5:30	0	0
Apr 18, 3:30 AM GMT+5:30	0	0
Apr 18, 3:50 AM GMT+5:30	0	0
Apr 18, 4:10 AM GMT+5:30	0	0
Apr 18, 4:30 AM GMT+5:30	0	0
Apr 18, 4:50 AM GMT+5:30	0	0
Apr 18, 5:10 AM GMT+5:30	0	0
Apr 18, 5:30 AM GMT+5:30	0	0
Apr 18, 5:50 AM GMT+5:30	0	0
Apr 18, 6:10 AM GMT+5:30	0	0
Apr 18, 6:30 AM GMT+5:30	0	0
Apr 18, 6:50 AM GMT+5:30	0	0
Apr 18, 7:10 AM GMT+5:30	0	0
Apr 18, 7:30 AM GMT+5:30	0	0
Apr 18, 7:50 AM GMT+5:30	0	0
Apr 18, 8:10 AM GMT+5:30	0	0
Apr 18, 8:30 AM GMT+5:30	0	0
Apr 18, 8:50 AM GMT+5:30	0	0
Apr 18, 9:10 AM GMT+5:30	0	0
Apr 18, 9:30 AM GMT+5:30	0	0
Apr 18, 9:50 AM GMT+5:30	0	0
Apr 18, 10:10 AM GMT+5:30	0	0
Apr 18, 10:30 AM GMT+5:30	0	0
Apr 18, 10:50 AM GMT+5:30	0	0
Apr 18, 11:10 AM GMT+5:30	0	0
Apr 18, 11:30 AM GMT+5:30	0	0
Apr 18, 11:50 AM GMT+5:30	0	0
Apr 18, 12:10 PM GMT+5:30	0	0
Apr 18, 12:30 PM GMT+5:30	0	0
Apr 18, 12:50 PM GMT+5:30	0	0
Apr 18, 1:10 PM GMT+5:30	0	0
Apr 18, 1:30 PM GMT+5:30	0	0
Apr 18, 1:50 PM GMT+5:30	0	0
Apr 18, 2:10 PM GMT+5:30	0	0
Apr 18, 2:30 PM GMT+5:30	0	0
Apr 18, 2:50 PM GMT+5:30	0	0
Apr 18, 3:10 PM GMT+5:30	0	0
Apr 18, 3:30 PM GMT+5:30	0	0
Apr 18, 3:50 PM GMT+5:30	0	0
Apr 18, 4:10 PM GMT+5:30	0	0
Apr 18, 4:30 PM GMT+5:30	0	0
Apr 18, 4:50 PM GMT+5:30	0	0
Apr 18, 5:10 PM GMT+5:30	0	0
Apr 18, 5:30 PM GMT+5:30	0	0
Apr 18, 5:50 PM GMT+5:30	0	0
Apr 18, 6:10 PM GMT+5:30	0	0
Apr 18, 6:30 PM GMT+5:30	0	0
Apr 18, 6:50 PM GMT+5:30	0	0
Apr 18, 7:10 PM GMT+5:30	0	0
Apr 18, 7:30 PM GMT+5:30	0	0
Apr 18, 7:50 PM GMT+5:30	0	0
Apr 18, 8:10 PM GMT+5:30	0	0
Apr 18, 8:30 PM GMT+5:30	0	0
Apr 18, 8:50 PM GMT+5:30	0	0
Apr 18, 9:10 PM GMT+5:30	0	0
Apr 18, 9:30 PM GMT+5:30	0	0
Apr 18, 9:50 PM GMT+5:30	0	0
Apr 18, 10:10 PM GMT+5:30	0	0
Apr 18, 10:30 PM GMT+5:30	0	0
Apr 18, 10:50 PM GMT+5:30	0	0
Apr 18, 11:10 PM GMT+5:30	0	0
Apr 18, 11:30 PM GMT+5:30	0	0
Apr 18, 11:50 PM GMT+5:30	0	0
Apr 19, 12:10 AM GMT+5:30	0	0
Apr 19, 12:30 AM GMT+5:30	0	0
Apr 19, 12:50 AM GMT+5:30	0	0
Apr 19, 1:10 AM GMT+5:30	0	0
Apr 19, 1:30 AM GMT+5:30	0	0
Apr 19, 1:50 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (41%)
Mobile App (29%)
Login (18%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Hyderabad	Login	3 days ago
Dārjiling	Transactions	10 days ago
Bengaluru	Mobile App	19 days ago
Ahmedabad	Withdrawals	28 days ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Gatik Sharma (@gatiks777) reported 7 minutes ago
Recently booked a flight through @Paytm, flight got canceled @flyspicejet isued full refund to @Paytm. There is no reply from paytm no customer support, just a mod chatbox on which you get no reply. Its been 11 days still waiting for refund without any reply. Never use #paytm
parshuram goud (@parshuramgoud21) reported 8 minutes ago
@Paytmcare Doing and playing mind game i didn't get any resolution regarding my issue that ottplay not activating new subscription they given confirmation but you sold expired inactive gift card I want solution for my issue...
Amaan Choudhary (@choudhary_1073) reported 8 minutes ago
@Paytmcare still no Response from Your Side please Check it fast. How much Time you will take for 380rs Redeem code. You cannot solve it. I m waiting for 11 hours. Till only Promise made you will get update shortly. But there is no Response till know from you. I m your Customer.
Garvit Goel (@1ad833d5a5bf4b0) reported 9 minutes ago
@Paytmcare @Paytm Two transactions made on 10/04/2026 still being pending while the amount has already been debited raised ticket on your application multiple times but no help. KINDLY ASSIST ON PRIORITY. Order Id : 26877315303 & 26877374685 UPI Ref:610011184425 & 203733083448
Amaan Choudhary (@choudhary_1073) reported 9 minutes ago
@Paytmcare Still there is no Response till know waiting for 10 Hours. I want my money back it's Clear resolve the issue you made.
Prashant Jain (@jain_saabh) reported 13 minutes ago
I have been an avid champion of @Paytm, supporting home grown brand. But they have hoarded my 11K refund for 10 days, and with ****** AI chat bot, getting no help. @vijayshekhar
parshuram goud (@parshuramgoud21) reported 14 minutes ago
@Paytmcare @OTTplayApp No response from both sides. Sold inactive OTTplay coupon, service not available. Paid but no service. Complaint 8948236. Need refund immediately or will proceed legally.
Neetendra Choudhary (@NeetendraChoud2) reported 15 minutes ago
@Paytmcare Disappointed with the delay in resolving my issue, @PaytmCare. It’s been 3 days and I’m still waiting for a clear timeline. How much longer will this take? Please look into this urgently. @Paytm"
parshuram goud (@parshuramgoud21) reported 17 minutes ago
@Paytmcare @Paytm Dear paytm still i didn't get any updates regarding my issue is not resolved it's already 18days were completed i sent many Direct messages in Paytm app but i didn't get updates it's completely mental harassment
Amit vashist (@Amitadarsh17) reported 20 minutes ago
@Paytmcare @IRCTCofficial @vijayshekhar I made a train ticket booking via Paytm, but due to a technical glitch (“Fetching Error”), no booking confirmation was displayed. I also did not receive any SMS, email, or app update regarding the booking status for 3 days. Because of this failure from Paytm’s side,
Harsh Chhaparwal (@HarshChhaparwal) reported 22 minutes ago
@Paytmcare Thank you for finally looking into the issue. It isn’t about my refund but about the trust we as consumers put into the new age Indian companies. But what amuses me is that response was quick only after tagging @vijayshekhar Anyways I’ve shared the requisite data required on mail
Kunal (@9kunal8) reported 25 minutes ago
There is no support available from paytm on actual issues. All they have is drop down menu where queries are not listed, IVR keeps repeating stupid queries, no email or contact to raise issues. Don’t know how will they resolve issue despite their claim of 24x7 support. @Paytm
ADITYA KR SAROJ (@ADITYAKRSA56622) reported 25 minutes ago
Unacceptable delay in resolving my issue (TKT-251279). No proper response, only “wait” messages. Kindly resolve immediately or I will escalate to Reserve Bank of India and other authorities. @Paytmcare @Paytm @paytminsbroking
Amaan Choudhary (@choudhary_1073) reported 27 minutes ago
@Paytmcare Please response I m your Customer
sarif_BaLak❣️ (@Mr_Ranjeet98) reported 27 minutes ago
@Paytmcare Dear team, my old Paytm account (ending 9518) is lost. I’ve created a new account (ending 9462). I had invested in Paytm Gold on the old account—please help transfer the balance to my new account. Ready to provide any verification. Thanks! — Ranjeet
md rafathullah (@MDRAFATH2401) reported 28 minutes ago
@Paytmcare How long will you take to fix this issue. I have even updated the app
M R (@MonazirRock) reported 28 minutes ago
@Paytmcare Dear Anam Can you update Where is the refund amount the airline has already refunded to the Agency account. Why are you guys not refunded yet. This is a really pathetic customer service from Paytm @DGCAIndia @RamMNK Paytm is refunding the amount of customers after flight cancel
parshuram goud (@parshuramgoud21) reported 30 minutes ago
@Paytmcare I'm not getting any response from DM it's already 19days completed it is very irresponsible and worst I sent many messages and provided all details but your not resolving my problem
Jeemit Chakma (@JeemitChakma) reported 32 minutes ago
I did a recharge via @Paytm the transaction show's successful but it was not, so I have to recharge again. Very frustrating no proper support.
Shivraj Saini (@Shivraj09527269) reported 33 minutes ago
@Paytmcare worst customer support of this company my problem is not fixed yet they are just sharing me bot replies in DM no resolution yet I have also tried transactions at petrol pump, grocery stores and other merchants, but still my Paytm postpaid is not working showing error.
Ranajit Tarafdar (@RanajitTarafdar) reported 38 minutes ago
@Paytmcare @Paytm Harassed by forced delivery of an old, broken Soundbox! Deducting unauthorized charges despite 'lifetime free' promise. Ticket #500007029542 pending forever, executive never visits, chatbot stuck in a loop. Refund & deactivate NOW or I'll go to RBI.
Sumit Mukharjee (@sumittmukharjee) reported 38 minutes ago
HI, @Paytmcare , I need urgent help. I’m trying to retrieve fee payment receipts for Shri Ram Institute of Technology (2020-2023), but the app only shows history till 2023. These are official records I need for my graduation/career. Please help me get my historical statements!
nifty (@ShankarPil85486) reported 40 minutes ago
@Paytmcare Poor service
parshuram goud (@parshuramgoud21) reported 40 minutes ago
@Paytmcare @paytm Dear paytm still your giving any updates regarding my issue its already 18days completed and am asking daily for resolution via DM there is no response I sent many messages and i provided all details .your playing with my patience
ek machli dedo pls (@FryMachli) reported 46 minutes ago
@Paytmcare @PaytmBank please help.
Shivraj Saini (@Shivraj09527269) reported 49 minutes ago
@Paytmcare my Paytm postpaid is not working for a week now. After submitting video KYC, it's been a week with no response on the ticket raised in the Paytm app care section. Worst company in terms of response.
Aakarsh (@gatzieee) reported 51 minutes ago
@Paytm @Paytmcare Can you please help me withdraw money from my Paytm wallet. It says I have to update my KYC but it is no longer allowed when I proceed to do it.
Kashish Sikka (@KashishSikka2) reported 56 minutes ago
@Paytmcare How much time will you take it’s been more than 4 days since i have raised the request for a refund. I have contacted the airline they have already transferred the refund why are you guys not giving back the amount. Such pathetic customer service & 0 accountability. PNR-LB1FFA
Aman Singh (@AmanSingh_2511) reported 57 minutes ago
@nuegoindia My 1st experience with nuego went horrible today. Bus broke down on way from lko to Ggn near agra.Took much time to arrange a replacement. It's arranged bt nt moving further & staff is continuously arguing with passengers.Pathetic service.Stuck on the way. @Paytmcare
Harish (@Harish75352743) reported 58 minutes ago
@Paytmcare Sir Pls help me my paytm app not recieving any amount it always shows failed bigger amounts getting failed many times