Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 15, 7:10 AM GMT+5:30	0	0
Apr 15, 7:30 AM GMT+5:30	0	0
Apr 15, 7:50 AM GMT+5:30	0	0
Apr 15, 8:10 AM GMT+5:30	0	0
Apr 15, 8:30 AM GMT+5:30	0	0
Apr 15, 8:50 AM GMT+5:30	0	0
Apr 15, 9:10 AM GMT+5:30	0	0
Apr 15, 9:30 AM GMT+5:30	0	0
Apr 15, 9:50 AM GMT+5:30	0	0
Apr 15, 10:10 AM GMT+5:30	0	0
Apr 15, 10:30 AM GMT+5:30	0	0
Apr 15, 10:50 AM GMT+5:30	0	0
Apr 15, 11:10 AM GMT+5:30	0	0
Apr 15, 11:30 AM GMT+5:30	0	0
Apr 15, 11:50 AM GMT+5:30	0	0
Apr 15, 12:10 PM GMT+5:30	0	0
Apr 15, 12:30 PM GMT+5:30	0	0
Apr 15, 12:50 PM GMT+5:30	0	0
Apr 15, 1:10 PM GMT+5:30	0	0
Apr 15, 1:30 PM GMT+5:30	0	0
Apr 15, 1:50 PM GMT+5:30	0	0
Apr 15, 2:10 PM GMT+5:30	0	0
Apr 15, 2:30 PM GMT+5:30	0	0
Apr 15, 2:50 PM GMT+5:30	0	0
Apr 15, 3:10 PM GMT+5:30	0	0
Apr 15, 3:30 PM GMT+5:30	0	0
Apr 15, 3:50 PM GMT+5:30	0	0
Apr 15, 4:10 PM GMT+5:30	0	0
Apr 15, 4:30 PM GMT+5:30	0	0
Apr 15, 4:50 PM GMT+5:30	0	0
Apr 15, 5:10 PM GMT+5:30	0	0
Apr 15, 5:30 PM GMT+5:30	0	0
Apr 15, 5:50 PM GMT+5:30	0	0
Apr 15, 6:10 PM GMT+5:30	0	0
Apr 15, 6:30 PM GMT+5:30	0	0
Apr 15, 6:50 PM GMT+5:30	0	0
Apr 15, 7:10 PM GMT+5:30	0	0
Apr 15, 7:30 PM GMT+5:30	0	0
Apr 15, 7:50 PM GMT+5:30	0	0
Apr 15, 8:10 PM GMT+5:30	0	0
Apr 15, 8:30 PM GMT+5:30	0	0
Apr 15, 8:50 PM GMT+5:30	0	0
Apr 15, 9:10 PM GMT+5:30	0	0
Apr 15, 9:30 PM GMT+5:30	0	0
Apr 15, 9:50 PM GMT+5:30	0	0
Apr 15, 10:10 PM GMT+5:30	0	0
Apr 15, 10:30 PM GMT+5:30	0	0
Apr 15, 10:50 PM GMT+5:30	0	0
Apr 15, 11:10 PM GMT+5:30	0	0
Apr 15, 11:30 PM GMT+5:30	0	0
Apr 15, 11:50 PM GMT+5:30	0	0
Apr 16, 12:10 AM GMT+5:30	0	0
Apr 16, 12:30 AM GMT+5:30	0	0
Apr 16, 12:50 AM GMT+5:30	0	0
Apr 16, 1:10 AM GMT+5:30	0	0
Apr 16, 1:30 AM GMT+5:30	0	0
Apr 16, 1:50 AM GMT+5:30	0	0
Apr 16, 2:10 AM GMT+5:30	0	0
Apr 16, 2:30 AM GMT+5:30	0	0
Apr 16, 2:50 AM GMT+5:30	0	0
Apr 16, 3:10 AM GMT+5:30	0	0
Apr 16, 3:30 AM GMT+5:30	0	0
Apr 16, 3:50 AM GMT+5:30	0	0
Apr 16, 4:10 AM GMT+5:30	0	0
Apr 16, 4:30 AM GMT+5:30	0	0
Apr 16, 4:50 AM GMT+5:30	0	0
Apr 16, 5:10 AM GMT+5:30	0	0
Apr 16, 5:30 AM GMT+5:30	0	0
Apr 16, 5:50 AM GMT+5:30	0	0
Apr 16, 6:10 AM GMT+5:30	0	0
Apr 16, 6:30 AM GMT+5:30	0	0
Apr 16, 6:50 AM GMT+5:30	0	0
Apr 16, 7:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Dārjiling	Transactions	7 days ago
Bengaluru	Mobile App	16 days ago
Ahmedabad	Withdrawals	25 days ago
Alīgarh	Transactions	30 days ago
Qādiān	Website	1 month ago
Kolhāpur	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

parshuram goud (@parshuramgoud21) reported 4 minutes ago
@Paytmcare I'm not getting any response from DM it's already 19days completed it is very irresponsible and worst I sent many messages and provided all details but your not resolving my problem
max (@maxcatout) reported 5 minutes ago
The BHIM app needs an overhaul and a chat feature added with better UI App is slow Best UPI app is @Paytm
Alexander (@Alexhales778890) reported 11 minutes ago
@Paytm i booked my flight tickets yesterday on your app an still there is no confirmation. Status is still shown as pending .Your help page on app is useless. Its an emergency please help.
Sandeep (@iamsandtota) reported 14 minutes ago
@Paytmcare I'm unable to raise a complaint for a incorrect booking. Can you help?
Ritesh Kumar Tiwari (@RiteshAreraj) reported 14 minutes ago
@Paytm I have ₹1,300 in my Paytm Payments Bank account, which I just know. I tried to transfer it to another account, but was unsuccessful. Please help me with this.
Aakash Muthreja (@muthreja_aakash) reported 15 minutes ago
Booked a bus via Paytm for my family (4 women + 1 man) from Basti to Delhi. PNR: 576050 Ticket ID: TS260403162202841839VRRD Operator: Royal Travels This turned into a terrible experience. @Paytm @Paytmcare
Sandeep (@iamsandtota) reported 15 minutes ago
@Paytmcare I'm unable to raise a complaint for a incorrect booking. Can you help?
Ashish Agarwal (@ashshagrwl) reported 18 minutes ago
@Paytmcare @Paytm There you go again... with no responses on customer care issues which you will drag for another month!!! This time I've had it...
Garima Sehgal (@official_garima) reported 19 minutes ago
@Paytm Bought aldo gift card n it has been refused in store - as contacted customer care via app no response just robot generated replies Store staff is refusing it and telling me to contact to paytm itself
Parminder Singh (@pammi472) reported 19 minutes ago
@PaytmTravelCare @Paytm @Paytmcare I am writing to formally escalate a refund issue that has been pending since 10 February. Despite multiple follow-ups, the issue remains unresolved. This delay is unacceptable. Ticket id: 200010623387
Delivery partner (@Delivery365Days) reported 21 minutes ago
I want to open a payment business account. I need your help to connect with a Paytm agent. @vijayshekhar @Paytmcare @Paytm
Kaif Saeed (@k______aif) reported 23 minutes ago
@PaytmBusiness @Paytmcare I've raised a issue before for rental charges as i have paid the amount of 99 offer that was given by your team to me that after payi g this amount your rental charges will be 0 for lifetime and only 24/- sim charge was applicable but again u deduct rent
Jeemit Chakma (@JeemitChakma) reported 24 minutes ago
I did a recharge via @Paytm the transaction show's successful but it was not, so I have to recharge again. Very frustrating no proper support.
Nikhil Gulati (@Nikhil_7267) reported 24 minutes ago
@nuegoindia @Paytm @jagograhakjago What should I do with “review” and “patience” when I’m facing this right now? Paid for an AC bus but traveling in a packed bus with no AC. I have suffocation issues and this is affecting me badly. I need an immediate solution, not just an apology.
OTAKU (@OtakuProcess) reported 28 minutes ago
Yeah sure, it still has a defunct UPI Lite account which I made on my last phone and given it wasn’t ported, I wasn’t allowed to open a new one. This has been an issue since 2023. Happy @Paytm or even @ICICIBank iMobile user now.
Ashutosh Bhawsar (@bhawsar33) reported 29 minutes ago
@PaytmBusiness @Paytm @Paytmcare recently i post for not receiving sound box, after multiple complaint i got sound box, now after 2 days , it got faulty not working, again paytm worst service experience in week, no body care about it, i think #nopaytmforbusiness
ASHISH AGRAWAL (@agrawalashish19) reported 29 minutes ago
@Paytmcare Isn't it mandatory to raise ticket for any complaint made by customer
Shivraj Saini (@Shivraj09527269) reported 29 minutes ago
@Paytmcare worst customer support of this company my problem is not fixed yet they are just sharing me bot replies in DM no resolution yet I have also tried transactions at petrol pump, grocery stores and other merchants, but still my Paytm postpaid is not working showing error.
Harsh Chhaparwal (@HarshChhaparwal) reported 30 minutes ago
@Paytmcare Thank you for finally looking into the issue. It isn’t about my refund but about the trust we as consumers put into the new age Indian companies. But what amuses me is that response was quick only after tagging @vijayshekhar Anyways I’ve shared the requisite data required on mail
M R (@MonazirRock) reported 32 minutes ago
@Paytmcare Dear Anam Can you update Where is the refund amount the airline has already refunded to the Agency account. Why are you guys not refunded yet. This is a really pathetic customer service from Paytm @DGCAIndia @RamMNK Paytm is refunding the amount of customers after flight cancel
Sameer Singh (@honestliar12) reported 37 minutes ago
@Paytmcare, @vijayshekhar : 5 days and still struggling to speak to customer care...have send 5 msgs since yesterday to connect, mentioned the timeline as well...yet no one seems to be bothered...undoubtedly Mr. Vijay is running a troop of idiots...hopelessness personified!
Sanjay Kumar (@SanjayKuma25373) reported 37 minutes ago
UTR no.. not showing I want to attach it to some site with UTR number but it is not showing @Paytm @Paytmcare
Simerjit Kaur Sidhu (@SimerjitS84757) reported 40 minutes ago
@Paytmcare Thanks a lot for your help.I gat my cancelled flight fully refund today.
parshuram goud (@parshuramgoud21) reported 46 minutes ago
@Paytmcare @OTTplayApp No response from both sides. Sold inactive OTTplay coupon, service not available. Paid but no service. Complaint 8948236. Need refund immediately or will proceed legally.
Tanay Chatterjee (@Tanay4518) reported 49 minutes ago
Such a cheap tactic by @Paytm. I was making a recharge via MyJio app and they directly applied the Paytm voucher which was showing guaranteed cashback up to Rs 300. After making the payment, I only ended up getting a scratch card of 1 Gold Coin. WTF!! @AmreliaRuhez @GyanTherapy
SANDEEP YADAV (@YADAV__SANDEEP) reported 49 minutes ago
@Paytmcare @Paytmcare guys don't use paytm they stuck money unnecessary however I was in medical issue
Bikash Das (@BikashDas26321) reported 50 minutes ago
@Paytmcare Is there any way to fix this?
at rita (@atrita355077) reported 56 minutes ago
@PaytmTravelCare @Paytmcare need urgent help, unable to cancel my flight ticket from app or web, pls cancel my flight booking on urgent basis, pls msg me if u want to my booking id or pnr
Mukund (@ibmindia2011) reported 58 minutes ago
@SuryodayBank @Paytmcare @Paytm- I applied for Paytm postpaid service and you ppl rejected my request post setting the mandate, can you explain the reason of rejection? Why you not rejected at initial stage? Why after mandate set-up? My registered number ending with you is *8705.
Er Humam Ahmad (@HumamAhmad007) reported 60 minutes ago
@Paytm Hello Sir While Using Any recharge and bill payments service such as Credit card Bill payment and other Below Error occurs 'Sorry This Transaction is Declined By Risk Reason' Mob -8445792550