Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (53%)
- Website (20%)
- Login (20%)
- Transfer (7%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Varanasi, Dehra Dūn, Delhi, Kolkata, New Delhi, Haridwar, Bhubaneshwar, Agra, and Chhindwāra.
| City | Problem Type | Report Time |
|---|---|---|
 Varanasi
|
Login | 1 day ago |
|
Dehra Dūn
|
Login | 1 day ago |
|
Delhi
|
Mobile App | 4 days ago |
|
Kolkata
|
Mobile App | 11 days ago |
|
New Delhi
|
Mobile App | 19 days ago |
|
Haridwar
|
Transfer | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Shivam Mehta (@shivam_18m) reported@ParijatSachin Nothing will happen...i have raised this issue with RBI they are also not replying @RBI @Paytmcare
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The Silent Øne🎭 (@Pranshu_xo) reported@Paytmcare Hey @Paytm @PaytmCare used #FLYBONANZA promo, promised flat ₹2,000 voucher but got only 20% discount. "Up to" condition was NEVER disclosed when offer was shown! Raised 3 tickets, ZERO response, no way to contact support. Misleading advertising! #ConsumerRights #PaytmScam
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Brundha (@brundhareddy24) reported@Paytmcare I raised a refund request under Ticket ID 200011741269 more than a month ago, but the issue is still unresolved. Multiple followups have not resulted in any update. Kindly look into this on priority and process the refund at the earliest. Pls provide a status update.
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Wrangler#@69 (@satwik16357) reported@Paytmcare I already sent the details to your so called helpline that does not help at all. And i even shared the details on x. Just ******* do some work other than ************. Pieces of shits
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naveendundigalla (@naveendkumar) reported@PaytmBusiness @Paytm @Paytmcare its been more than 96 working hours as you said when I call customer care team. Fed up and frustrated with your service each and every time. Don't you people have shame and atleast concern over merchants. Also check your DM.
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Brundha (@brundhareddy24) reported@Paytmcare @Paytm Such a disgusting customer service. Cant even call to any number. Atleast we should get proper response right, its been more than a month . I have never seen such a worst platform ever
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KS (@kanwaljeet36) reportedFacing heavy traffic issue today ..whats the matter? Some payments are not being reflected in the app... soundbox announcement is okay @Paytm
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A K Singh (@TclSingh) reported@Paytmcare Still problem persisting
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Dr. Shishank Dev (@DEADBGMII) reported@Paytmcare @Paytmcare Stop misleading! Your app support already agreed to process the FULL ₹232.46 refund. When @LeafyBus cancelled the trip, how can you steal my money? This gross negligence forced me to rush for an alternate bus to reach my Hospital Interview. Escalating this fraud
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Hursh Gupta (@HurshGupta) reported@Paytmcare I’m not able to login in my new device after installing paytm. Kindly suggest. It’s saying “Phone not supported “.
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singh ( MODI KA PARIVAR ) (@hindu_Sher_h) reported@Paytmcare plz help me fast
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Better Kalyan Shilphata (@aslamshaikh12) reported@Paytmcare I not received sound box till now money paid already. Not able to connect to customer care nor able to speak with customer care or raise a ticket through app. Very poorest service. 0 rating. Order id: 27210767515 Ordered through merchant app.
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Bharat Prajapati (@Prajapati1842) reportedHi @Paytmcare, Our customers accidentally sent ₹1,656 to the wrong UPI (lk926279@ybl) through Paytm. Transaction Ref No: 309952673067 (07 Jul, 08:18 PM). This was a genuine mistake. We have already raised a complaint in the app. Kindly help us recover the amount. @Paytm
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Sanchit gupta (@Sanchit1620) reported@TRAI @Paytm is using 1600 10 3645 mobile number to initiate promotional call or reminder call for his service like car and health insurance. While as per my understanding 1600 number is only for banking services. Please look into this.
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Sandeep Sablok (@SandeepSablok) reported@PaytmBank @Paytm @Paytmcare Very poor service by paytm. Want to increase the limit call lodged since last 10 days no update.
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Himanshu Jena (@_himanshu_jena) reported@PaytmBusiness @paytm if today i didn't received any soundbox from you i will file a complaint against you at Consumer Affairs. Very very poor service. Totaly frustrating
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Karthik Malyala (@malyalakarthik9) reportedDespite multiple calls and follow-ups, I received no timely response. After 3 days, I was informed that the voucher was finally working. By then, my journey was already over, and I had arranged alternate transport using my own money.@PaytmTravelCare @Paytmcare
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hamza vj (@HamzaVajihi) reportedI have complaint for soundbox since 5 days but no one responded. Is this your service...?? @Paytm @PaytmBusiness Your request for ticket number 500010050375 has been received. We will review the details and update you within 1-2 days. Regards, Merchant Helpdesk Paytm Payments
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Dev Kumar (@devkumar89500) reportedaccidentally deleted my old KYC account on my registered number, and now a fresh new account has been created automatically. Your support emails are not working and calls are not connecting. Please help me restore my old account. Urgent! @Paytm @Paytmcare
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Karthik Malyala (@malyalakarthik9) reportedI paid for a service that failed when it mattered. I request Paytm to provide a fair resolution and compensate me, as I had to bear the full cost of alternate travel due to the delay in resolving the issue.@Paytmcare @PaytmTravelCare #paytmissue
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Chowdary NBK (@Manikan95984623) reported@PaytmBusiness @PaytmBusiness @Paytmcare Up to now i don't get any response From our Branch side or employees side If it go like this i will proceed legally I had Voice calls, msgs and Money transaction payments proofs Soo don't let me angry soo please respond on my issue #paytmscame
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Karthik Malyala (@malyalakarthik9) reportedHello, @Paytmcare @PaytmTravelCareI am following up as I have not received any response yet. My issue is still not resolved. I have already shared video recordings and screenshots proving that I attempted to redeem the voucher on 27 June for the same route and the same passenger.
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i mantesh yadav 🇮🇳 (@yadavmantesh01) reported@Paytmcare @airtelbank @JioCare This delay is completely unacceptable. Kindly coordinate, verify the transaction, and resolve this issue immediately. If this continues, I will escalate the matter to the appropriate regulatory authorities. Transaction ID: 7478647389383307264.
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naveendundigalla (@naveendkumar) reported@PaytmBusiness @Paytm @Paytmcare problem facing regarding the ticket id 500010248984 raised on 3rd July 2026 regarding the deactivation of sound box. You people cannot find service engineer in one the biggest twin city of Hyderabad to deactivate the device.
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Sharad.N (@Sharad_N_D) reported@PaytmBusiness @Paytmcare @vijayshekhar Dear Team, Request you to help on priority to resolve my issue..
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Ankur Agrawal (@AnkurAg09) reported@Paytmcare As per normal rule, if any customer not eligible , the offers does not highlight while payment . But it was highlighted to me . I hv applied it. And shows exhausted on next payment. Whose ss is attached . Now do whatever. But it's cheat
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Ritwick Ghosh (@RitwickGhosh3) reported@Paytm @Paytm There is no proper reply over DM. Help me to connect in call with an agent.
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Brundha (@brundhareddy24) reported@Paytmcare @Paytm @Paytmcare Why the hell are you not responding or not even looking into the ticket i have raised in paytm app??? Such a disgusting app and customer service
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Hitul Gala (@HitulGala) reportedHi @Paytmcare, I’m unable to login to Paytm Payments Bank app for the last 2weeks, despite few attempts. I need to close my FD & withdraw my funds, but I've no way to access my acc. This has become extremely frustrating. Pls assist me here. #Paytm #CustomerSupport
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Shashwat Shukla (@Shashwat9099) reportedHey @Paytmcare Still my payment Is pending order id :- 27252542143 Upi Ref No 209864351497 It's been 5 days I make payment of my friends credit card bill my money is stuck! Please help regarding the issue asap!