Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 28, 5:10 AM GMT+5:30	0	0
Apr 28, 5:30 AM GMT+5:30	0	0
Apr 28, 5:50 AM GMT+5:30	0	0
Apr 28, 6:10 AM GMT+5:30	0	0
Apr 28, 6:30 AM GMT+5:30	0	0
Apr 28, 6:50 AM GMT+5:30	0	0
Apr 28, 7:10 AM GMT+5:30	0	0
Apr 28, 7:30 AM GMT+5:30	0	0
Apr 28, 7:50 AM GMT+5:30	0	0
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0
Apr 28, 11:50 AM GMT+5:30	0	0
Apr 28, 12:10 PM GMT+5:30	0	0
Apr 28, 12:30 PM GMT+5:30	0	0
Apr 28, 12:50 PM GMT+5:30	0	0
Apr 28, 1:10 PM GMT+5:30	0	0
Apr 28, 1:30 PM GMT+5:30	0	0
Apr 28, 1:50 PM GMT+5:30	0	0
Apr 28, 2:10 PM GMT+5:30	0	0
Apr 28, 2:30 PM GMT+5:30	0	0
Apr 28, 2:50 PM GMT+5:30	0	0
Apr 28, 3:10 PM GMT+5:30	0	0
Apr 28, 3:30 PM GMT+5:30	0	0
Apr 28, 3:50 PM GMT+5:30	0	0
Apr 28, 4:10 PM GMT+5:30	0	0
Apr 28, 4:30 PM GMT+5:30	0	0
Apr 28, 4:50 PM GMT+5:30	0	0
Apr 28, 5:10 PM GMT+5:30	0	0
Apr 28, 5:30 PM GMT+5:30	0	0
Apr 28, 5:50 PM GMT+5:30	0	0
Apr 28, 6:10 PM GMT+5:30	0	0
Apr 28, 6:30 PM GMT+5:30	0	0
Apr 28, 6:50 PM GMT+5:30	0	0
Apr 28, 7:10 PM GMT+5:30	0	0
Apr 28, 7:30 PM GMT+5:30	0	0
Apr 28, 7:50 PM GMT+5:30	0	0
Apr 28, 8:10 PM GMT+5:30	0	0
Apr 28, 8:30 PM GMT+5:30	0	0
Apr 28, 8:50 PM GMT+5:30	0	0
Apr 28, 9:10 PM GMT+5:30	0	0
Apr 28, 9:30 PM GMT+5:30	0	0
Apr 28, 9:50 PM GMT+5:30	0	0
Apr 28, 10:10 PM GMT+5:30	0	0
Apr 28, 10:30 PM GMT+5:30	0	0
Apr 28, 10:50 PM GMT+5:30	0	0
Apr 28, 11:10 PM GMT+5:30	0	0
Apr 28, 11:30 PM GMT+5:30	0	0
Apr 28, 11:50 PM GMT+5:30	0	0
Apr 29, 12:10 AM GMT+5:30	0	0
Apr 29, 12:30 AM GMT+5:30	0	0
Apr 29, 12:50 AM GMT+5:30	0	0
Apr 29, 1:10 AM GMT+5:30	0	0
Apr 29, 1:30 AM GMT+5:30	0	0
Apr 29, 1:50 AM GMT+5:30	0	0
Apr 29, 2:10 AM GMT+5:30	0	0
Apr 29, 2:30 AM GMT+5:30	0	0
Apr 29, 2:50 AM GMT+5:30	0	0
Apr 29, 3:10 AM GMT+5:30	0	0
Apr 29, 3:30 AM GMT+5:30	0	0
Apr 29, 3:50 AM GMT+5:30	0	0
Apr 29, 4:10 AM GMT+5:30	0	0
Apr 29, 4:30 AM GMT+5:30	0	0
Apr 29, 4:50 AM GMT+5:30	0	0
Apr 29, 5:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	13 days ago
Dārjiling	Transactions	20 days ago
Bengaluru	Mobile App	29 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Prosenjit Deb (@ProsenjitDeb13) reported 9 minutes ago
@vijayshekhar @Paytm your sale representatives are thief. Dont use paytm just looting customer hard earned money.
ಎಡೆದೊರೆ ನಾಡಿನವ (@sanguu_speaks) reported 11 minutes ago
@Paytm customer service is a hellhole!! 😑
Chanoo (@Abhishe96549233) reported 11 minutes ago
They will make you wait 15 days saying it will be resolved and then they want help with resolution and will neither reply to your message and the tickets to will be closed giving irrelevant reasons. Prefer @PhonePe @Paytm but avoid using @MobiKwik guys
Ashu (@IAmMishraJi1992) reported 12 minutes ago
@Paytmcare I am neither able to DM you or access the message that you have sent me. Need help ASAP. Why can't you simply credit my acc with Rs 50 cashback. It's so simple.
Manish khade (@ManishKhade14) reported 13 minutes ago
@Paytm @paytmbankcare I’m trying to access my existing Paytm Payments Bank account after a ikd days, but it’s not opening. What’s the issue? Is there a technical glitch or is it related to the recent RBI guidelines? Please assist. #Paytm #PaytmPaymentsBank #Help
ramvj (@dramakrishnan2) reported 14 minutes ago
@Paytmcare My account temporary block please kindly unblock my account as soon as possible
Sanjeev Kulhari (@Sanjeevkulhari8) reported 16 minutes ago
@motorolaindia from last 2 weeks @Paytm app is not working in my Moto Edge 60 fusion, when I open the app it's showing an error - Device environment is not correct. Also there is no update pending on my device everything is up to date . Resolve this problem.
Abhishek S (@abhya_15) reported 18 minutes ago
@Paytmcare @PaytmBank nobody is responding. still receiving the annoying messages I guess nobody except @vijayshekhar could help me here
RAZOR (@razor_2005) reported 27 minutes ago
My money is stuck in Paytm Payments Bank after RBI licence cancellation. Cannot login via Paytm app or Paytm Payments Bank app. Unable to transfer funds to any UPI or bank account. No clear update from @Paytm @Paytmcare @PaytmBank Need urgent clarification.
Ganesh sai santosh (@G22239927101) reported 28 minutes ago
This kind of harassment is uncalled for, and I don't want any part of it. Please look into this issue @Paytmcare @Paytm @hydcitypolice
Lavkush Vishwa (@Lavkush_vishwak) reported 28 minutes ago
@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 29 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
Nawaz Danish (@whonawazdanish) reported 30 minutes ago
@NPCI_BHIM Thanks for resolving the issue but I will never recommend anyone to use BHIM, Instead of BHIM, I will go with @Paytm or @GooglePayIndia
Yash aggarwal (@Yashagg14185775) reported 32 minutes ago
@Paytmcare Sir my problem is why your team does not reply to the mail.
Adarsh (@heyadarsha) reported 33 minutes ago
@Paytmcare Ticket ID 200011268198 closed without proper resolution. Kindly help ASAP. @vijayshekhar being a great admirer & a long term user, it hurts seeing the emotional connect and customer support falling out. I hope it rises up.
Shivaa 🐎 (@ShivaSh89378519) reported 43 minutes ago
@Paytmcare @rashid_levant We r using business services. Is there any problems in business services of shutdowning the app.
Hemang Patil (@HemangPatiltwit) reported 43 minutes ago
Hey @Paytm @Paytmcare Unable to login to my Paytm account for the last 1 week. It constantly says Verification Failed and there is no proper customer care or support option available. Tried everything already. Need urgent help to access my account. #Paytm #PaytmSupport
sy (@ShekharYadavB) reported 47 minutes ago
@Paytmcare hey i am wondering, paytm payment gateway is onboarding new merchant ? I want for mt ecom website
Pranjal Agrawal (@pranjal795) reported 48 minutes ago
@Paytm @PaytmBusiness Ticket No: 500007902909 Engineer visit was promised within 72 hours, but no one has visited yet. Today is 24 April. POS not working since months + QR also not available in app. Facing serious financial loss. Kindly escalate and resolve immediately.
Ayush Sharma (@AyushSharm47996) reported 49 minutes ago
@Paytmcare @Paytm @TheOfficialSBI Mains aaj raat 12 bje ek recharge kiya tha paytm se mera recharge failed ho gya but payment deducted ho gya... When i try to raise a ticket and call paytm help support he can't help me anymore and even not a complain is raised..#worstapp
Prosenjit Deb (@ProsenjitDeb13) reported 50 minutes ago
@vijayshekhar @Paytm your sale representatives are thief. Dont use paytm just looting customer hard earned money.
Mohit Choudhary (@i_mohit6) reported 50 minutes ago
@Paytmcare Dear Paytm Support Team, I am writing to report a persistent "Access Denied" error on the Paytm app that is preventing me from logging in with any mobile number. The exact error message is: "Apologies for the inconvenience but we are currently unable to process logins
MKR (@Mkrmayank1) reported 51 minutes ago
@Paytmcare I have been facing the same glitch for the past 4 days.
Ramkishor Kolariya (@RamKolariya) reported 54 minutes ago
@Paytmcare My name is Ram Kishore, the soundbox device in my shop is not working since many days, paytm executive not responding. First complaint on 21st Aug, ticket number 500007925714, this ticket was closed with any response or intimation. Complaint not resolved. Pathetic
Pranjal Agrawal (@pranjal795) reported 54 minutes ago
@Paytm @PaytmBusiness Ticket No: 500007902909 72 hours timeline crossed but no engineer visit yet. POS machine not working + no QR in app. Already ₹3000 taken by agent Vishnu Sagar. Facing continuous financial loss. If not resolved urgently, I will escalate to consumer forum.
Manish Kumar Mall (@IamManishMall) reported 57 minutes ago
@Paytmcare @RBI Please look into issues as not getting any reply through any of the medium.
Ameer khan bhutta (@Ameerkhan1868) reported 1 hour ago
@Paytmcare Please deactivate my Paytm Business account and remove/unlink my PAN & Aadhaar. Old business closed, need to register new account. Urgent help required. #PaytmBusiness
Ayush Sharma (@AyushSharm47996) reported 1 hour ago
@Paytmcare I have shared all the information in the dm please solve my issue and raise a ticket otherwise I never trust payment in future... Kya service h first day hi problem ho rha aapke app me kya trust karega customer aap pr...#fake
Bimal Bairagya (@bairagyaan) reported 1 hour ago
@safiranand Yeah management was speaking about restarting Paytm payment bank. How it’s irrelevant when regulator is still not conviced about the management ability to resolve the issues ? Truth js management has failed to resolve the issue to convince rbi. It’s pure failure of @paytm mgmt
Sachin M🇮🇳 (@SachinMaheswary) reported 1 hour ago
@Paytmcare Where were you when i have lodged a complaint ticket on your platform? First of all you don't have customer support on telephone, Only support present is raise a ticket which you guys will resolve within full delay. Stop fooling customers. Worst platform ever to use is @Paytm.