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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 58% Mobile App (58%)
  • 25% Website (25%)
  • 8% Login (8%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, New Delhi, Haridwar, Bhubaneshwar, Agra, Chhindwāra, and Jaipur.

CityProblem TypeReport Time
Kolkata Mobile App 7 days ago
New Delhi Mobile App 15 days ago
Haridwar Transfer 1 month ago
Bhubaneshwar Website 1 month ago
Agra Mobile App 2 months ago
Chhindwāra Mobile App 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • yadavmantesh01
    i mantesh yadav 🇮🇳 (@yadavmantesh01) reported

    @Paytmcare @airtelbank @JioCare This delay is completely unacceptable. Kindly coordinate, verify the transaction, and resolve this issue immediately. If this continues, I will escalate the matter to the appropriate regulatory authorities. Transaction ID: 7478647389383307264.

  • brundhareddy24
    Brundha (@brundhareddy24) reported

    @Paytmcare @Paytmcare Can you please respond to this issue ?? @allianceair has cleared the refund from their end and provided the screenshot aswell

  • bhawna2212
    bhawna (@bhawna2212) reported

    @Paytmcare How many more days I have to wait for this issue to get resolved.. isn't it funny that paytm is not bothered to resolve customer's issue from past 15 days. @Paytm

  • RitwickGhosh3
    Ritwick Ghosh (@RitwickGhosh3) reported

    @Paytm Credit card bill payment is pending for more than 48 hours and there is no help from so called AI powered Customer Care. I need to know whether the payment will process or when i will get the redund. Let me know how much time will it take to solve the issue.

  • ChoudharyShivom
    Shivom Choudhary (@ChoudharyShivom) reported

    @Paytmcare sabse bekr service without any thing they are sending sound box and automatic taking charge from my bank please look it into this mattar.

  • devkumar89500
    Dev Kumar (@devkumar89500) reported

    accidentally deleted my old KYC account on my registered number, and now a fresh new account has been created automatically. Your support emails are not working and calls are not connecting. Please help me restore my old account. Urgent!⁠ @Paytm @Paytmcare

  • ishuraj
    IX (@ishuraj) reported

    @Paytmcare paytm flight support is the worst in its class been more than 24 hours for a flight cancellation request yet no update, no phone support as well

  • karma_01_
    _KARMA_ (@karma_01_) reported

    @Paytmcare @Paytmcare but the issue remains unresolved Recovery agent continue calling my relatives despite my complaint Please ensure this harassment stops immediately & share the action taken against the concerned recovery agency A priority review should result in immediate relief

  • im_ayushhh17
    Ayush Sharma (@im_ayushhh17) reported

    @Paytmcare The ticket was booked through the IRCTC website using Paytm UPI for payment.

  • vikram140gulati
    vikram attorney (@vikram140gulati) reported

    For you Rs 4251/- is a small amount and it got swindled on your platform from my wallet - for me it's a fraud committed on me and I want you @Paytm to reimburse me the above amount of Rs 4251/- all commercial or public sector banks compensate/reimburse their customers in case a fraud is reported by customer I expect you to reimburse me the above amount asap - Regards Vikram Gulati Senior Advocate SupremeCourt- 1st reminder

  • SandeepSinghi4
    Sundip Kumar Singhee (@SandeepSinghi4) reported

    @Paytmcare Not able to open the app. Error message showing 00000000 Device environment is not ok. Have uninstalled the app and re installed still the same issue

  • bhawna2212
    bhawna (@bhawna2212) reported

    @Paytm My Paytm account has not been working for more than 15 days, and my issue is still unresolved. Every time I raise the concern on X, I receive the same response saying that the team is “working on it,” but there has been no actual resolution.

  • ArshadKhan_1
    Arshad Khan (@ArshadKhan_1) reported

    @Paytmcare @Paytm your team is taking more than 2 months to resolve refund issues? And your toll free number doesn’t have option to connect to the call agent ?

  • bhagavanraghave
    Raghavendra Jalluri (@bhagavanraghave) reported

    @Paytmcare @PaytmTravelCare No response yet..? its been already 10 days I have raised a ticket immediately after the bus got cancelled with proof for the from the operator. But the ticket got closed with no resolution and refund. If the operator is not responding issue the refund asap.

  • vishalromeo1994
    vishal kumar singh (@vishalromeo1994) reported

    @Paytmcare You are not replying I have message you why pay service too slow should I stop using paytm or what there are alternative you are going to loose your important customer i think

  • vikram140gulati
    vikram attorney (@vikram140gulati) reported

    For you Rs 4251/- is a small amount and it got swindled on your platform from my wallet - for me it's a fraud committed on me and I want you @Paytm to reimburse me the above amount of Rs 4251/- all commercial or public sector banks compensate/reimburse their customers in case a fraud is reported by customer I expect you to reimburse me the above amount asap - Regards Vikram Gulati Senior Advocate SupremeCourt @Paytmcare

  • EG0KILL3R
    SISU (@EG0KILL3R) reported

    @Paytmcare Said to help me asap and not evening replying?

  • ShubhammBtr
    Shubham (@ShubhammBtr) reported

    @gaana @Paytmcare I have sent all the relevant details to you via DM. Kindly check them and help me with the refund.

  • hindu_Sher_h
    singh ( MODI KA PARIVAR ) (@hindu_Sher_h) reported

    @Paytm postpaid why not working

  • beingamaankhann
    Amaan khan (@beingamaankhann) reported

    @PaytmBank Hello @Paytm @PaytmBank i have transferred a amount to my brother’s number yesterday it was a old number which was linked with paytm payment bank now that money has been stuck please help to get my money back…

  • shajada65894051
    shajad ali (@shajada65894051) reported

    @vijayshekhar @PaytmBusiness @Paytm fraud service by paytm deduct my amount without my consent and after 10 days not customer care anything response. Please do not ay one trust with paytm when any days he debited your amount without your consent then you will frustrated fraud Pay

  • _avpl
    nobody💀 (@_avpl) reported

    @Paytmcare Nobody seems to be following up my issue, atleast give me a number where i can reach your support team. How can a transaction be in pending status even after 72 hours? I don't want an update anymore, i want my refund, otherwise ready to pay the fine as per RBI after T+5 days.

  • BaliNaveet
    Naveet Bali (@BaliNaveet) reported

    @Paytmcare Would request if TAT can be defined for customer requests as I don’t want to wait for resolution until eternity !

  • rawat_divanshu
    Divanshu Rawat (@rawat_divanshu) reported

    Hi @Paytm , is your cashback offer on @MuscleBlaze website orders a scam? As I paid by watching cashback offer and didn't get any cashback!🥲

  • vashist7700
    Sourav (@vashist7700) reported

    @Paytmcare @vijayshekhar Hi Team, Is anyone update on this issue as I have already raised complaint against Paytm that I have huge amount stuck at Paytm Kindly do needful help urgently @Paytm

  • zairgame
    Zair Shamim (@zairgame) reported

    @Paytmcare More than 48 hours have passed and still the @Paytmcare @Paytm is figuring out the problem. How much time you all will take to tackle this. Unprofessionalism is at its pinnacle.

  • RajaFabrics
    raja (@RajaFabrics) reported

    @Paytmcare By tomo I will file a case against you and take this matter as serious aligation on you. Any take this up to the ombudsman for sure. you haven't understood the pains of the customer as an financial aggregator. I am so deprived and upset up the way you answered as like so

  • ishuraj
    IX (@ishuraj) reported

    @Paytmcare @vijayshekhar I requested Paytm to cancel my ticket 24hours ago and yet no update,very pathetic service

  • Sandeep9119
    Sandeep Keshri (@Sandeep9119) reported

    @Paytm @Paytmcare Booked flight using paytm the amount was not Fully refunded and already escalated this issue and still there is no proper response from you all and @airindia is directly giving you a clarity that amount was fully refunded why are you all not refunding my amount

  • bhawna2212
    bhawna (@bhawna2212) reported

    How much more time is required to fix a basic customer issue? This kind of delay reflects a serious lack of customer support and accountability. I am extremely disappointed with the service and the way my complaint has been handled. Such a prolonged delay is unacceptable. @Paytm