Paytm status: access issues and outage reports
Problems detected
Users are reporting problems related to: transactions, mobile app and website.
Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 4: Problems at Paytm
Paytm is having issues since 02:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (35%)
- Mobile App (35%)
- Website (12%)
- Login (12%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Website | 4 days ago |
|
Greater Noida
|
Mobile App | 5 days ago |
|
Hyderabad
|
Login | 18 days ago |
|
Dārjiling
|
Transactions | 25 days ago |
|
Bengaluru
|
Mobile App | 1 month ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Mohd Farman (@faizali7714) reported@Paytmcare My issues not resolved am very angry
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Ravi singh (@BuntyAthsolia) reported@Paytmcare we are unable to see/withdraw our paytm bank balance nor FD balance since 24 april It's already been 4 days now still you haven't sort this problem Pls look into the matter @RBI
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Arrrihant (@Arihant0808) reported@Paytm When will you repay customer money
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Rahul M (@sparten_rahul) reported@Paytmcare bhai, i really like your travel pass feature but why dont you address customer issues? God damn process the refund for the following man. Passenger name - Rahul Maram PNR - NZGYYB No show refund is already processed by Indigo.
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DEVENDRA JOSHI (@DEVENDR87375544) reported@Paytmcare Repeating the same message does not resolve the issue. The response shared in DM refers to conditions that were never shown in the original offer displayed on Instamart. I have already shared screenshots proving this mismatch........
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Om Shukla (@OmShukl78340424) reported@Paytm @narendramodi Fraud company he do not buy any digital service from it they will do scam with you big warning to everyone don't buy
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HH (@HaroonMagry57) reported@vijayshekhar Today I realise my @PaytmBank has been banned by RBI . It is due to wrong policies of of bank and @Paytmcare can't gain the customer trust due to miss information
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Zeeshan (@alishaan_14) reported@Paytm please help. Why don't you people reply? Just because we have tweeted multiple times means we're not facing genuine issues? I have wrote more than 10 tweets and you have not replied.
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Lavkush Vishwa (@Lavkush_vishwak) reported@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
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TÜSHÄR PÜBG (@Tushant_sakhla) reported@Paytmcare I have also shared the alternative number of mine if you are not able to call on my primary number so you can call on my alternative number. But you guys are not ready to call me.. Is paytm only buying a plan for internet access. @Paytmcare @vijayshekhar shameless people
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Shanzil Kabir (@KabirShanzil) reported@Paytm @Paytmcare I'm unable to make any UPI Payment from Paytm App from the past few days, All transactions are getting declined stating "UPI Risk Policy" whereas I'm able to make payments from other UPI Apps easily. And it is so hard to connect to Customer Care thru your app.
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DEVENDRA JOSHI (@DEVENDR87375544) reported@Paytmcare No cashback has been credited, yet the issue is being marked as resolved. Kindly review the actual offer shown at the time of payment and provide a proper resolution instead of repeating the same response.
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Anuja Doshi (@DianaMistr71491) reported@Paytmcare If I will not get any revert in next 4 hours next mail will be sent to your CEO &CFO with all the Screenshot for not replying the customer.
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rajesh malhotra (@rajeshm15918645) reported@Paytmcare Ok please resolve my issue as soon as possible 🙏
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rajesh malhotra (@rajeshm15918645) reported@Paytmcare Dear sir you are not demanding any details via direct DM so I request you to please resolve my issue as soon as possible
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preetham shyam (@ShutterCoder) reported@Paytm I am not able to see my wallet balance. Not able to connect to customer care. Which is really pathetic 😒
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Adarsh chaturvedi (@adarsh1429) reported@Paytmcare How pathetic your service is not getting any response after sharing details just cancel ticket @Paytm @Paytmcare
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Yash Agarwal (@yashagarwal685) reported@Paytmcare I have a mobile recharge coupon valid till 5th May I applied it & tried a mobile recharge but the payment failed before initiating Since then the recharge is pending & I am unable to reuse the code also Plz help @Paytm
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Om Shukla (@OmShukl78340424) reported@Paytmcare Your small difference is Big difference for me. you are taking 2000 extra for 40k what a good service charges.why it was not mentioned at the time of selling
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Swapan Kumar Manna (@swapankm) reported@Paytmcare I messaged in the app. Please ask your team to wake up and see it. They are sleeping for last 6 months, when I raised issue for the first time.
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Sahdeo Tripathi (@tripathi_sahdeo) reported@Paytm @Paytmcare @flyspicejet pending refund for a flight ticket booked through Paytm, which was cancelled at Mumbai Airport due to operational issues while spicejet sent refund to Paytm Date of Journey: 26 February 2026 Flight Number: SG 160 PNR N0: OGYK2A Delhi to Jammu
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Abhinav (@YAbhinav96) reported@Paytm i need help
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Ishita (@Ishitam1001) reported@Paytm this is extremely frustrating. I made a wrong UPI transfer last night and have been trying to get human support since 8 AM. Ai said a ticket was created and someone would reach out — but instead, after 3 hours, the issue is suddenly marked as resolved with 0 help.
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Kohlified Gani (@GaneshDompaka) reportedOne of the worst experiences with no proper way to connect with a real customer support Every issue gets stuck with an AI chatbot loop,booked flight and need resuceduling but it's not happens When it’s your money, you need human help, not endless automation. Fix this! @Paytm
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Pavan (@pavan_sourcer) reported@Paytm @PaytmBusiness I am writing to request the permanent deactivation and deletion of my Paytm for Business merchant account with the following details: Merchant ID: UjVJoN02359959797267 Ticket No. 500008156488. Due to dissatisfaction with the product and service people
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Joel Joel (@Joel005003) reported@Paytmcare Hi Paytm Care, Despite multiple follow-ups and sharing all details via DM, my refund (Booking ID: 26895052700) initiated on 16 April is still not processed after 13+ days. Your own policy states 5–7 working days, which has clearly been violated.
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Dark horse (@BarotKaush54950) reportedDoes any one have @Paytmcare customer support number where I can call and talk to live person. ?
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Vishnu saini (@Vishnu_Saini74) reportedHii @Paytm @Paytmcare @vijayshekhar I need my bank statement from January 2021 to April 2022 Plsss help
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jay (@BinaySomesh) reported@vijayshekhar the Care facility for the @Paytmcare has been worst i have created ticket for last 3 days no action is taken. The IVR never connects to any person. The support is zero. I have been a customer for 7 years. Booked 1000 of flights . One i had to cancel and you are not
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PUNIT PRAJAPATI (@prajapati_24047) reported@Paytm @Paytmcare Post 1/3 We requested deactivation of our Paytm Soundbox. A service query was raised: 500007909823, assigned to Aniket Bhati. Paytm please look into this urgently. This is very concerning.