Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (59%)
• Transactions (24%)
• Login (15%)
• Withdrawals (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, and Lucknow.

City	Problem Type	Report Time
Shillong	Mobile App	3 days ago
Pune	Withdrawals	13 days ago
Chhindwāra	Transactions	21 days ago
Noida	Transactions	1 month ago
Pānīpat	Login	1 month ago
New Delhi	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tanmay Dixit 🧢 (@tanna_dxt) reported 5 minutes ago

  @Paytm @Paytmcare @PaytmBusiness I had already deactivated/cancelled my Paytm Soundbox, but I was still charged ₹693 for the period from 25 July till now. Since the Soundbox was already deactivated and I am not using the service, Please look into this issue, refund the ₹693.

• 
  Abhishek Verma (@FastLanerCF) reported 5 minutes ago

  @Paytmcare issue with Indane Gas booking I booked order from Paytm on 16th August which is still shown pending on paytm app. But the delivery guy is saying my booking has been cancelled by Indane , im not understanding since i cannot book again before 25 days, what should i do

• 
  Prerak | Sustainable Growth Coach (@pntrivedy) reported 9 minutes ago

  @Paytmcare why it says phone not supported when trying to login using my iphone xs max ios 18.7.10? It was working fine earlier. I have tried reinstalling app but no luck. I also have one ticket open since weeks with @PaytmMoneyCare Why such bad service? cc: @vijayshekhar

• 
  Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reported 14 minutes ago

  I've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm

• 
  Ashish agarwal (@Ashishagrawalsb) reported 14 minutes ago

  @Paytmcare @IndiGo6E It has been 4 days since my flight cancellation, but I still haven’t received my refund. The app says to contact the third party. Please check the status of my refund and help resolve this. I can provide booking details privately via DM. This as urgent

• 
  Deepak (@deepakg72) reported 17 minutes ago

  @Paytmcare @Airtel_Presence @airtelindia Unable to add my airtel black connection on any payments app. Why is it? Whatever number i try be it customer ID or phone number, it shows not found.

• 
  Dr Shahid Maqsood (@mattoo_shahid) reported 17 minutes ago

  @flyspicejet What the hell is going on, @flyspicejet? Taking bookings and cancelling flights at the last minute is absolutely unacceptable. SG 709 (Srinagar–Jammu 29 Aug) some passengers are informed, others arent, What kind of service is this? #SpiceJet #FlightCancellation @Paytm

• 
  SB_MUZI (@SB_MUZI) reported 17 minutes ago

  @PaytmBusiness PaytmCare I have already shared the details via DM hours ago as requested, but there has been no reply or resolution. My merchant settlements are blocked. Please check the DM and resolve the bank update issue urgently

• 
  Vikash Kr. Singh (@aditya_vikash) reported 18 minutes ago

  I think I'll have to ban Paytm now. It's too much you guys don't have solutions to some problems .Our company has stooped so low that we cant even find a customer service number and there's no call option either it's as if we're criminals and being investigated. @Paytm @Paytmcare

• 
  Vaibhav Garg (@vaibhavthegarg) reported 19 minutes ago

  @Paytm @Paytmcare pathetic customer service. My money is deducted & your Paytm page nt openg IRCTC page so that I can Book my ticket. No response till yet. Also no option for customer service. Only automated reply @vijayshekhar pls stop cheating ppl everytime. Improve service

• 
  Rudra Patra (@RudraPa47903461) reported 21 minutes ago

  Its nearly 3 months but paytm business can't solve my sound box problem. Worst to very worst service by ever by a company. They only assure to solve your problem but can't solve the problem. @Paytm @PaytmBusiness @Paytmcare

• 
  kunal kumar (@kunalku04394536) reported 23 minutes ago

  @Paytmcare It's not be single problem mobile SMS balance problem network validity problem it's totally your system failure matter are you expected it?

• 
  Naveen Sharma (@asknaveensharma) reported 23 minutes ago

  @Paytm Hello Team, Need urgent support for one of flight ticket booked thru. Paytm. I need to speak with someone due to family emergency on managing the ticket.

• 
  Prashant Bhandari (@pbhanda) reported 26 minutes ago

  @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

• 
  Adil Faizi (@adeel9026) reported 28 minutes ago

  @Paytmcare @PaytmCare Hi Vinod, repeating the eligibility clause does not solve the issue. 1. Displaying a dormant-user offer on an active user's checkout screen is misleading advertising / deceptive UI. 2. Your support executive initially provided a completely false statement

• 
  Pradumn Gupta (@itsprads) reported 29 minutes ago

  @Paytmcare I visited but they are not giving proper response. I am requesting you please help me to get my refund it is already more than a month I didn't get solution

• 
  Mr Wanderer (@Wanderer14Mr) reported 33 minutes ago

  @Paytm Need some help. Not able to contact Customer care..

• 
  Yogesh Agrawal (@_kingyogesh) reported 40 minutes ago

  @Paytmcare i have raised issue regarding refund but still not processed in 7 days also your chat bot AI is useless. No update no reply. Pathetic ticket id - 2000012639648

• 
  Joseph A Dsouza (@JosephADso93291) reported 41 minutes ago

  @Paytmcare @Paytm Even after raised ticket, payment made from your platform/ gateway still not credited / updated in MSEDCL system. If insurance policies premiums paid and faced such issues, customers believing payments are done 🤔🙆 Have to run pillar to post ??

• 
  Amit Chandra (@amitchandra74) reported 42 minutes ago

  I have already raised 2 support tickets, but the issue is still unresolved. Please look into this urgently and help me access/refund my UPI Lite balance. @Paytmcare #Paytm #UPILite #UPI

• 
  SangramKeshari Barik (@sangram3773) reported 45 minutes ago

  Dear Paytm Customer Resolution Team, @Paytm @Paytmcare @PaytmCheckin I am escalating my unresolved flight cancellation complaint to Level 2. Paytm Ticket ID: 200012652557 Date of complaint: 18 August 2026 Issue: Flight cancellation and refund I raised this complaint through Paytm Help & Support. I received an automated response stating that a support agent would review my concern and that Paytm aimed to respond within 6 hours. However, I have not received a proper response or resolution. I have also followed up through the existing support ticket, but the matter remains unresolved. I request you to urgently review my case and provide: 1. The current status of my cancellation/refund. 2. The expected refund amount. 3. The expected date by which the refund will be credited. 4. Confirmation that no further action is required from my side. Please treat this as a Level 2 escalation against Ticket ID 200012652557 and provide an acknowledgement/reference number for this escalation. I request an urgent resolution as this matter has already exceeded the response time communicated by Paytm. Regards, Sangram Keshari Barik

• 
  Wasim (@wasim_sayy) reported 47 minutes ago

  @Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3

• 
  pradeep (@pradeepdeepu077) reported 48 minutes ago

  @KotakBankLtd , what a scam bro you sell your credit card saying 3x rewards on flights using Unbox, then when you go buy a ticket its ******* 3 times costlier than any other app. What the hell is this ? @EaseMyTrip you are the fraud behind this. Bag-Del @Paytm 11k & urs 26k WTF

• 
  Paytm Care (@Paytmcare) reported 49 minutes ago

  @Vishvjeet__01 @Paytm Hi Vishvjeet, I’ve noted your concern regarding the Paytm account login issue. I’m checking the details and will get back to you with an update shortly. Please stay connected for any further assistance.

• 
  ठा. विभोर सिंह शौनक🇮🇳 (@VibhorSaunak) reported 52 minutes ago

  @Paytmcare Redeeming process you care about but you really dont care about which you listed at your platform? Really this means S @Paytm also included in scams why you distributing #VakuLuxos coupons by your website? You should push them for fair customer dealing.

• 
  Vikas Sharma (@Vikass_BJP) reported 54 minutes ago

  @Paytmcare Getting no response for refund from last 12 days bloody mother ****** paytm team Bloody **** on you

• 
  Ashutosh Rautela (@Ashutosh_GPRO) reported 56 minutes ago

  @Paytmcare @flyspicejet @MoCA_GoI Please help. I have sent you the details in private message.

• 
  StriKeR (@MassStrikeR) reported 1 hour ago

  Everyone do not make a purchase of Valorant Points Voucher from @Paytm since currently experiencing very bad service they will just simply ask you to contact Valorant they won't help. @Paytmcare . @VALORANT is also not helping their support replying after 2 days. #customerservice

• 
  Vikas Sharma (@Vikass_BJP) reported 1 hour ago

  @Paytmcare Any update or still working on it

• 
  Farvez Ali (@FarvezAli30140) reported 1 hour ago

  Please close the peermently paytm payment bank account Please do needful Please help me @PaytmBank @paytmbankcare @Paytm