Paytm status: access issues and outage reports
Problems detected
Users are reporting problems related to: transactions, mobile app and login.
Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at Paytm
Paytm is having issues since 08:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (41%)
- Mobile App (29%)
- Login (18%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Login | 8 days ago |
|
Dārjiling
|
Transactions | 15 days ago |
|
Bengaluru
|
Mobile App | 25 days ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
|
Alīgarh
|
Transactions | 1 month ago |
|
Qādiān
|
Website | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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अज़ीम आलम खान (@Azeemalamkhan2) reportedI purchased Paytm Gold a few days ago.After 4–5 days of the purchase, my Paytm account was blocked. Now, whenever I try to log in , the screen turns white and the app gets frozen.I have already contacted customer care multiple times. @Paytm @vijayshekhar
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Ankit Dhokiya (@Ankit5298) reported@Paytm @Paytmcare Booked an AC bus via Paytm and in this scorching heat at noon time where the temperature is 40° AC is not working in the bus, who is responsible? It's really suffocating and frustrating. Please check and fix else refund the amount with compensation.
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Vikash singh (@vikash_sin41545) reported@Paytmcare @Paytm your customer care number is not connectable. so call me and explain me on call . Booking id-26884742222
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Ghambiraa 🥛 (O+Ve) (@KALion_PawanisT) reported@Paytmcare @Paytmcare This is not acceptable. A generic response without resolution doesn’t help. My money is already debited, but the service is not delivered. I need a clear update with a timeline for resolution immediately. If this is not resolved within 24 hours, I will escalate this
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Naman Krishna (@NamanKrish25623) reported@Paytmcare Check dm! And solve my issues ASAP, i worried from long time
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Hunter (@Hunter1123321) reported@Paytmcare @vijayshekhar If this is not addressed immediately, I will be forced to take further action. This level of service is completely unacceptable. @Paytm, it's time to fix this.
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arif khan ❣️❣️ (@arif_khan_48) reported@Paytmcare Hi Will you tell me something, where did the money go, when will it come, what is the service, if you want to provide such service then close Paytm.@Paytm @Paytmcare
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Madhav Gupta (@Madhav_Gupta14) reported@Paytmcare Looping in @PaytmBank as advised. This issue has been pending for long and affects access to my wallet funds. Requesting immediate intervention - please assign a case owner, share a ticket ID, and provide a clear resolution timeline.
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Abhimanyu Khosla (@KhoslaAbhimanyu) reported@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
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Hsakiv (@bored_manus) reported@Paytmcare @PaytmMoneyCare @PaytmMoney what kind customer support do you have for your product? you have a number which is busy (for more than 2 hrs) you create an internal ticket which no one responds to. you mark the withdrawal request complete without tranfering the money.
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sy (@ShekharYadavB) reported@Paytmcare hey i am wondering, paytm payment gateway is onboarding new merchant ? I want for mt ecom website
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Babloo (@jhabablooo) reported@Paytmcare hi I am waiting for a refund from last one month ,can you please help .
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Herononymous (@herononymous2) reportedI'm not able to get my refund through your customer care!!!! Such a pathetic service?!!? @Paytm @Paytmcare
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dan mahachi (@DanMahachi) reported@Paytmcare Order ID :26665125495 This is a reminder to let you know of my pending refund which has been processed already by the airline....yet you haven't given me my refund l have asked for assistance for over a month now since 15 May fix this or else am resorting to legal action
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Tahir Hussain (@Mohamma15189576) reported@airindia Yes- but Please understand that's it's also your responsibility that if flight is cancelled by u then refund should be released by third party to customer on immediately basis. Why they are keeping customer on wait stated that RA is not approved so it will take 44 days @Paytm
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Abhishek S (@abhya_15) reported@Paytmcare @PaytmBank nobody is responding. still receiving the annoying messages I guess nobody except @vijayshekhar could help me here
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sushil (@sushil_64) reported@Paytmcare Your DM not working!!!! I have given reference of my ticket in tweet . Kindly resolve ASAP ...before a I raise a dispute
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Monu Sharma (@mon_speaks) reported@Paytm , I need help with login, not able to login to the application
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Navneet (@Navalneet) reported@Paytm @Paytmcare @PaytmBank I have 4000rs in my food wallet balance , I've tried reaching out to you multiple times yet you blocked my ticket opening access not only this you're being unreliable in solving or giving me a reliable way to liquidate those funds
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Shubham Nivdunge (@ShubhamNivdunge) reported@Paytmcare @Paytmcare you need which information to solve this issue.please urgent check paytm details directly dm @Paytmcare
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Naman Krishna (@NamanKrish25623) reported@Paytmcare Check dm! And solve my issues ASAP, i worried from long time
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sn (@sn00009gm) reported@pvs000 @vijayshekhar @Paytm The over-population of dogs on streets has already broken the ecosystem. Humans are only trying to bring it in balance again. In all western countries they take abandoned dogs into shelters but when the shelters are full, they euthanize the dogs.
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Air India (@airindia) reported@ADVJITENDER @Paytm Dear Mr. Mehta, we would like to apprise you that you are eligible for a full refund. Kindly connect with your travel agency to claim the refund, and they may reach out to the Air India Sales Team for any required support. We hope this information is helpful.
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Prosenjit Deb (@ProsenjitDeb13) reported@vijayshekhar @Paytm your sale representatives are thief. Dont use paytm just looting customer hard earned money.
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Safir (@safiranand) reported@bairagyaan @Paytm If it doesn’t conduct a business then cancellation of zero is still zero. You are confused between past when it had to sort china related investment issues and now.
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Hunter (@Hunter1123321) reported@Paytmcare @vijayshekhar The generic responses I’ve received "rest assured, we are working" are not helpful. There’s no clear reason for the delay or explanation for why this has taken so long. The lack of transparency and accountability is appalling.
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Saurabh Jain (@skjsaurabh) reportedI just paid Rs 25,000 to a vendor using @paytm app. Paytm UPI worked perfectly well. If you are a Paytm user do not have any anxiety on usage of Paytm app. It is working well. I have unwavering faith on @vijayshekhar and @Paytm. They will come out stronger from every issue they face.
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Hunter (@Hunter1123321) reported@Paytmcare @vijayshekhar It's been 53 days with no resolution for my payment issue. This is beyond unacceptable. When asked for an exact resolution date, I’m told the matter is still under investigation. What exactly are you investigating after 53 days?
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Sandeep Raina (@sandeepraina112) reportedPaytm must take care of its loyal customers. Please do not block and harass us. Is vijay Shekhar sensitive to the request? @Vss197 @Paytm @Paytmcare
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Satyendra yadav (@Satyenderrr) reported@Paytmcare I’m unable to complete VKYC for my Paytm Payments Bank account. My name was earlier “Satyender Yadav” but now updated to “Satyender”, due to which VKYC is failing. Please assist in resolving this issue at the earliest.