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Paytm

Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 53% Mobile App (53%)
  • 20% Website (20%)
  • 20% Login (20%)
  • 7% Transfer (7%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Varanasi, Dehra Dūn, Delhi, Kolkata, New Delhi, Haridwar, Bhubaneshwar, Agra, and Chhindwāra.

CityProblem TypeReport Time
Varanasi Login 21 hours ago
Dehra Dūn Login 22 hours ago
Delhi Mobile App 3 days ago
Kolkata Mobile App 10 days ago
New Delhi Mobile App 19 days ago
Haridwar Transfer 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Sandeep9119
    Sandeep Keshri (@Sandeep9119) reported

    @Paytm @Paytmcare Booked flight using paytm the amount was not Fully refunded and already escalated this issue and still there is no proper response from you all and @airindia is directly giving you a clarity that amount was fully refunded why are you all not refunding my amount

  • brundhareddy24
    Brundha (@brundhareddy24) reported

    @Paytmcare I raised a refund request under Ticket ID 200011741269 more than a month ago, but the issue is still unresolved. Multiple followups have not resulted in any update. Kindly look into this on priority and process the refund at the earliest. Pls provide a status update.

  • Mukund_rdd
    Mukund (@Mukund_rdd) reported

    @Paytmcare I opted for the Alternative Travel Plan Voucher while booking railway ticket PNR: . The train has already departed but the ticket is still showing in waitlist. I have not received the voucher yet. Please issue the voucher immediately. Support ticket id: 200012145866

  • brundhareddy24
    Brundha (@brundhareddy24) reported

    @Paytmcare @Paytmcare Can you please respond to this issue ?? @allianceair has cleared the refund from their end and provided the screenshot aswell

  • iamshagun_gupta
    Shagun Gupta (@iamshagun_gupta) reported

    @Paytmcare 7 day passed no resolution, totally useless app and customer support.

  • HurshGupta
    Hursh Gupta (@HurshGupta) reported

    @Paytmcare I’m not able to login in my new device after installing paytm. Kindly suggest. It’s saying “Phone not supported “.

  • devkumar89500
    Dev Kumar (@devkumar89500) reported

    accidentally deleted my old KYC account on my registered number, and now a fresh new account has been created automatically. Your support emails are not working and calls are not connecting. Please help me restore my old account. Urgent!⁠ @Paytm @Paytmcare

  • Mr_abhi9
    Abhinav Mishra (@Mr_abhi9) reported

    @Paytm @PaytmBusiness @Paytmcare If you cannot improve your service, close your company. You just waste people's time.

  • Sharad_N_D
    Sharad.N (@Sharad_N_D) reported

    @PaytmBusiness @Paytmcare @vijayshekhar Dear Team, Request you to help on priority to resolve my issue..

  • madhanstweets
    Madhan Anbalagan (@madhanstweets) reported

    Credit card bill payment issue since June 30 2026. Rs 36000 debited from me but not credited to the card account. Only chat bot support is there. No customer care number. 3 days have passed. Use paytm at your own risk. #paytm @Paytmcare

  • RitwickGhosh3
    Ritwick Ghosh (@RitwickGhosh3) reported

    @Paytm Credit card bill payment is pending for more than 48 hours and there is no help from so called AI powered Customer Care. I need to know whether the payment will process or when i will get the redund. Let me know how much time will it take to solve the issue.

  • Ataul489
    Ataul (@Ataul489) reported

    @Paytmcare How much time it will take to resolve the issue, Tomorrow is the last day of coupan.@Paytmcare @Paytm is it scam you are doing?

  • Yogendr_Shukla
    Yogendra Shukla (@Yogendr_Shukla) reported

    Why should customers bear financial losses caused by @Paytmcare failure to provide timely support? I expect Paytm to take full responsibility for any additional fees incurred due to this delay.

  • PRASOONKUMAR4
    Prasoon Kumar Pandey (@PRASOONKUMAR4) reported

    I am unable to invest in my Mirae assets ELSS fund through Paytm from last week it’s giving an erro “Somethign went wrong” I submitted the ticket yet no resolution. I am not getting any help how to invest further on this fund. @PaytmMoney @MiraeAsset_IN @Paytmcare

  • naveendkumar
    naveendundigalla (@naveendkumar) reported

    @PaytmBusiness @Paytm @Paytmcare problem facing regarding the ticket id 500010248984 raised on 3rd July 2026 regarding the deactivation of sound box. You people cannot find service engineer in one the biggest twin city of Hyderabad to deactivate the device.

  • ArshadKhan_1
    Arshad Khan (@ArshadKhan_1) reported

    @Paytmcare @Paytm your team is taking more than 2 months to resolve refund issues? And your toll free number doesn’t have option to connect to the call agent ?

  • PANKAJY84641411
    PANKAJ KUMAR (@PANKAJY84641411) reported

    @Paytm @PaytmCare @PaytmBusiness Merchant ID tJQYSr83171549395643 Registered Mobile 9798279825 Fraudulent deduction of ₹1927 done on 02/07/2026 for a Soundbox that I NEVER received. Customer care is closing my tickets daily without refunding. Fake promises! Resolve this immedia

  • vishalromeo1994
    vishal kumar singh (@vishalromeo1994) reported

    @Paytm why there is no customer care number I am trying contact they say 24*7 customer support but that AI Assistant is unable to help can I talk to representative how I can talk to resolve my issue howw how?

  • iam_Rah12627
    Reddy (@iam_Rah12627) reported

    @Paytmcare I have already dm you the chat with the airline but you guys didn't even reply after checking and didn't bother to solve the issue at the earliest, pathetic support..

  • ShubhammBtr
    Shubham (@ShubhammBtr) reported

    @gaana @Paytmcare I have sent all the relevant details to you via DM. Kindly check them and help me with the refund.

  • Prabhavjawla
    प्रभाव जावला (@Prabhavjawla) reported

    Huge delay in payment updates on @PaytmBusiness money is deducted but 'Payment Received' isn't showing in my app. Is the server down? Please resolve this quickly, it's disrupting business @Paytm

  • Sharad_N_D
    Sharad.N (@Sharad_N_D) reported

    @PaytmBusiness @Paytmcare @vijayshekhar Dear Team, Request you to help on priority to resolve my issue..

  • vikram140gulati
    vikram attorney (@vikram140gulati) reported

    For you Rs 4251/- is a small amount and it got swindled on your platform from my wallet - for me it's a fraud committed on me and I want you @Paytm to reimburse me the above amount of Rs 4251/- all commercial or public sector banks compensate/reimburse their customers in case a fraud is reported by customer I expect you to reimburse me the above amount asap - Regards Vikram Gulati Senior Advocate SupremeCourt @Paytmcare

  • sumitagrawal729
    Ayush Agrawal (@sumitagrawal729) reported

    Hi @Paytm @PaytmBank not able to withdraw my money from Paytm bank using UPI pls help

  • im_ayushhh17
    Ayush Sharma (@im_ayushhh17) reported

    @Paytmcare The ticket was booked through the IRCTC website using Paytm UPI for payment.

  • Pranshu_xo
    The Silent Øne🎭 (@Pranshu_xo) reported

    @Paytm Paytm’s customer support is worst its been 3 days i have raised a ticket regarding travel booking and nobody is reaching out and their chatbot always be like i am here and if you explain everything it always says it is out of my scope anything else i can help Seriously MFs ???

  • bhawna2212
    bhawna (@bhawna2212) reported

    @Paytmcare How many more days I have to wait for this issue to get resolved.. isn't it funny that paytm is not bothered to resolve customer's issue from past 15 days. @Paytm

  • sachin_pandey_3
    sachin (@sachin_pandey_3) reported

    @Paytmcare 5 days. No resolution. No update. Not even a reply to my follow-up. Your earlier response was clearly just a social media formality. This shows exactly how much you value your customers. Stop ignoring the issue and provide a proper resolution.@Paytmcare @Paytm

  • dev_vinay
    vinay dev (@dev_vinay) reported

    Hi team, my brother is a vendor using your UPI machine. The same is not working now. Trying your helpline which is hopeless. Please support @Paytm

  • rutujdhodapkar
    Rutuj 🍁 (@rutujdhodapkar) reported

    @Paytmcare is also one of the worst things currently in the world. You ****** asked me to send queries in dm, And now it's been 1 day, no replies. W8 i will come to your device to replay me and make paytm work proper mother ******. Worst ever service @Paytm