Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (59%)
- Transactions (24%)
- Login (15%)
- Withdrawals (3%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, and Lucknow.
| City | Problem Type | Report Time |
|---|---|---|
 Shillong
|
Mobile App | 4 days ago |
|
Pune
|
Withdrawals | 14 days ago |
|
Chhindwāra
|
Transactions | 22 days ago |
|
Noida
|
Transactions | 1 month ago |
|
Pānīpat
|
Login | 1 month ago |
|
New Delhi
|
Transactions | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Suryoday Small Finance Bank (@SuryodayBank) reported@KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.
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furqan ahmad (@FurqanFahmad) reported@Paytmcare dear do you care about your customer how many I had complain you about not working of paytm but you didn't respond. @FinMinIndia @FinancialTimes
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Ayyappan (@ayyappan_pal) reportedHello Team @Paytmcare can you please provide an update on this? Only telling you are working , but no solutions
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Ayyappan (@ayyappan_pal) reportedWorst customer service @Paytmcare @Paytm giving 1 ring missed call and cuts the call, and putting message we tried to reach you, you not picked the call, then what is the purpose of this customer care???? @vijayshekhar
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Mr Wanderer (@Wanderer14Mr) reported@Paytm Need some help. Not able to contact Customer care..
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Sayanton (@thesayanton) reported@Paytmcare You didn’t resolve my issue. I closed my account because you failed to resolve it.
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SB_MUZI (@SB_MUZI) reported@PaytmBusiness PaytmCare I have already shared the details via DM hours ago as requested, but there has been no reply or resolution. My merchant settlements are blocked. Please check the DM and resolve the bank update issue urgently
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I'm Naman (@namanjain1116) reported@Paytmcare Ho please help with refund booking id is 27389162862
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Sharath B (@Sharath85852559) reported@Paytmcare I am unable login paytm from last 10 days no solution from your end. What is the error. Pls rectify immediately @vijayshekhar
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Lalit (@iamlalit19) reported@Paytm @Paytmcare @flyspicejet My SpiceJet flight was cancelled. SpiceJet Customer Care has confirmed that my refund was processed to Paytm on 12 Aug. Paytm has still not refunded my money. I have already raised a complaint and sent emails, but there is still no proper response
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pradeep (@pradeepdeepu077) reported@KotakBankLtd , what a scam bro you sell your credit card saying 3x rewards on flights using Unbox, then when you go buy a ticket its ******* 3 times costlier than any other app. What the hell is this ? @EaseMyTrip you are the fraud behind this. Bag-Del @Paytm 11k & urs 26k WTF
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Jitendra Kumar (@Jitendrbmp) reported@Paytm @Paytmcare @PaytmMerchants My paytm merchant account nd sound box not working properly, i tried many times but still not closed my account, very poor service provide by paytm
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xivviiiv (@KusumBatra) reported@Paytmcare @Paytm : no live agent to resolve issue?
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Aquarius Cricket Astrology 🏏 (@AJ_Predicts) reportedI am frustrated with you customer support i requested 5 times to your customer service to fully deactivate my Paytm Business Sound Box But after registering my request nothing happens no calls from your engineer and my ticket closes without deactivation. @Paytmcare
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Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reportedI've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm
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Wasim (@wasim_sayy) reported@PaytmBusiness @Paytmcare @PaytmBusiness marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested.
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Prerak | Sustainable Growth Coach (@pntrivedy) reported@Paytmcare why it says phone not supported when trying to login using my iphone xs max ios 18.7.10? It was working fine earlier. I have tried reinstalling app but no luck. I also have one ticket open since weeks with @PaytmMoneyCare Why such bad service? cc: @vijayshekhar
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Rijwan Khan (@DearRijwan) reported@RBI paytm is not responding us . @Paytmcare @vijayshekhar URGENT I have already sent you a DM regarding my Partner Bank FD & FY 2025-26 Interest Certificate. I urgently need it for ITR filing. Please check my DM and help me get the certificate/FD details at the earliest
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Abhinav Vikram Singh (@ABHISTRON12) reported@Paytmcare review. The ticket was booked at 11:01 AM and cancelled at approximately 11:02 AM, within just 1 minute of booking. Please do not consider my refund issue fully resolved/closed yet. Kindly keep the case open and coordinate with Air India Express regarding the cancellation waiver
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xivviiiv (@KusumBatra) reported@Paytm I have been using paytm for past few months but suddenly logged out and unable to verify. Could you please help🙏🏾
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ಅಭಿಷೇಕ್ Abhishek (@Abhishekf1) reported@Paytm @Paytmcare My payment is pending since 24 hours. Kindly DM me to resolve this. Your customer service is not responding other than standard AI generated replies
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Lalit (@iamlalit19) reported@MoCA_GoI @Paytmcare @Paytmcare I m asking about spicejet refund and u are staying about indigo airlines. This type of customer support u r doing
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Wasim (@wasim_sayy) reported@Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3
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Mounik Narasimha (@mouniknarasimha) reported@Paytmcare absolutely pathetic customer service. AI bot neither understands the query nor allows to connect to an agent. My ticket (200012678155) is pending from more than 14 days with no response or updates. Trying to connect to an agent from last five days but no use.
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VISIONARY DEV🌟 (@visionaryo75157) reported@Paytmcare @SwapnilDhwani I am also having same issue with paytm gold
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Adil Faizi (@adeel9026) reported@Paytmcare 2. False Information: Your support executive explicitly lied under Ticket ID: 200012727553 by stating only a "Gold Voucher" existed, which the screenshots clearly prove.
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Plain MBBS 🩺 (@Streptococci98) reported@Paytmcare @kunalku04394536 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare
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vijay (@Vic_Vij) reported@Paytm @HDFC_Bank @vijayshekhar 📩 - However, we find that the transaction was made towards "HDFC Life Insurance" and we found that the Card holder Name was provided as "Vijay" and the Merchant Name was captured as "Vijay Shekar Sharma", due to KYC mismatch the letter was sent based on working captial policy.
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StriKeR (@MassStrikeR) reportedEveryone do not make a purchase of Valorant Points Voucher from @Paytm since currently experiencing very bad service they will just simply ask you to contact Valorant they won't help. @Paytmcare . @VALORANT is also not helping their support replying after 2 days. #customerservice
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s ahmed (@shakil_99) reported@Paytm @Paytmcare After switching to a new device my same phone number couldn't be verified. Despite of every settings are correct I could not even log in to my account since last 8 days. Please raise a ticket and resolve my problem