Paytm status: access issues and outage reports

Problems detected

Users are reporting problems related to: mobile app, transactions and website.

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 10, 4:10 PM GMT+5:30	0	0
May 10, 4:30 PM GMT+5:30	0	0
May 10, 4:50 PM GMT+5:30	0	0
May 10, 5:10 PM GMT+5:30	0	0
May 10, 5:30 PM GMT+5:30	0	0
May 10, 5:50 PM GMT+5:30	0	0
May 10, 6:10 PM GMT+5:30	0	0
May 10, 6:30 PM GMT+5:30	0	0
May 10, 6:50 PM GMT+5:30	0	0
May 10, 7:10 PM GMT+5:30	0	0
May 10, 7:30 PM GMT+5:30	0	0
May 10, 7:50 PM GMT+5:30	0	0
May 10, 8:10 PM GMT+5:30	0	0
May 10, 8:30 PM GMT+5:30	0	0
May 10, 8:50 PM GMT+5:30	0	0
May 10, 9:10 PM GMT+5:30	0	0
May 10, 9:30 PM GMT+5:30	0	0
May 10, 9:50 PM GMT+5:30	0	0
May 10, 10:10 PM GMT+5:30	0	0
May 10, 10:30 PM GMT+5:30	0	0
May 10, 10:50 PM GMT+5:30	0	0
May 10, 11:10 PM GMT+5:30	0	0
May 10, 11:30 PM GMT+5:30	0	0
May 10, 11:50 PM GMT+5:30	0	0
May 11, 12:10 AM GMT+5:30	0	0
May 11, 12:30 AM GMT+5:30	0	0
May 11, 12:50 AM GMT+5:30	0	0
May 11, 1:10 AM GMT+5:30	0	0
May 11, 1:30 AM GMT+5:30	0	0
May 11, 1:50 AM GMT+5:30	0	0
May 11, 2:10 AM GMT+5:30	0	0
May 11, 2:30 AM GMT+5:30	0	0
May 11, 2:50 AM GMT+5:30	0	0
May 11, 3:10 AM GMT+5:30	0	0
May 11, 3:30 AM GMT+5:30	0	0
May 11, 3:50 AM GMT+5:30	0	0
May 11, 4:10 AM GMT+5:30	0	0
May 11, 4:30 AM GMT+5:30	0	0
May 11, 4:50 AM GMT+5:30	0	0
May 11, 5:10 AM GMT+5:30	0	0
May 11, 5:30 AM GMT+5:30	0	0
May 11, 5:50 AM GMT+5:30	0	0
May 11, 6:10 AM GMT+5:30	0	0
May 11, 6:30 AM GMT+5:30	0	0
May 11, 6:50 AM GMT+5:30	0	0
May 11, 7:10 AM GMT+5:30	0	0
May 11, 7:30 AM GMT+5:30	0	0
May 11, 7:50 AM GMT+5:30	0	0
May 11, 8:10 AM GMT+5:30	0	0
May 11, 8:30 AM GMT+5:30	0	0
May 11, 8:50 AM GMT+5:30	0	0
May 11, 9:10 AM GMT+5:30	0	0
May 11, 9:30 AM GMT+5:30	0	0
May 11, 9:50 AM GMT+5:30	0	0
May 11, 10:10 AM GMT+5:30	0	0
May 11, 10:30 AM GMT+5:30	0	0
May 11, 10:50 AM GMT+5:30	0	0
May 11, 11:10 AM GMT+5:30	0	0
May 11, 11:30 AM GMT+5:30	0	0
May 11, 11:50 AM GMT+5:30	0	0
May 11, 12:10 PM GMT+5:30	0	0
May 11, 12:30 PM GMT+5:30	0	0
May 11, 12:50 PM GMT+5:30	0	0
May 11, 1:10 PM GMT+5:30	0	0
May 11, 1:30 PM GMT+5:30	0	0
May 11, 1:50 PM GMT+5:30	0	0
May 11, 2:10 PM GMT+5:30	0	0
May 11, 2:30 PM GMT+5:30	0	0
May 11, 2:50 PM GMT+5:30	0	0
May 11, 3:10 PM GMT+5:30	0	0
May 11, 3:30 PM GMT+5:30	0	0
May 11, 3:50 PM GMT+5:30	0	0
May 11, 4:10 PM GMT+5:30	0	0

May 11: Problems at Paytm

Paytm is having issues since 10:50 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Mobile App (37%)
Transactions (32%)
Website (16%)
Login (11%)
Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, and Qādiān.

City	Problem Type	Report Time
New Delhi	Mobile App	3 days ago
Yamunānagar	Website	5 days ago
Mumbai	Website	11 days ago
Greater Noida	Mobile App	12 days ago
Hyderabad	Login	25 days ago
Dārjiling	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Ashwinkumar Pandey (@Gabbar1702) reported 5 minutes ago
@Paytmcare We have still jot received any support from @Paytmcare or @flyspicejet on this matter. The operational incompetence of SpiceJet and the systemic failures of Paytm’s service ecosystem represent a staggering betrayal of consumer trust that borders on professional negligence.
sushant shetty (@ImSShetty) reported 5 minutes ago
@Paytmcare @VARADAR36779348 A concern has been raised from last 2 days being following up on paytm help and support through app and landline no 0120-4456-456 and there it shows only 1 message "due to technical problem try after some time same"
Rahul (@Rahul16474) reported 5 minutes ago
@Paytm poor service in hanumangarh paytm sound box is not available from one month My sound box is not working i call many times but no response
sushant shetty (@ImSShetty) reported 8 minutes ago
@Paytmcare Still no response on the issue
Vibshewins (@Vibsrules) reported 11 minutes ago
@Paytm @Paytmcare what kind of service I have experienced. Paid my carloan through Paytm, money got deducted but not paid to my bank. It has been more than 3 days that ticket is created. Ticket no:200011557045
Mohd Shafi G (@MohdShafiG4) reported 11 minutes ago
@Paytmcare I have been receiving the same response for the last 7 days, but there has been no actual progress. 'Validating' for a week for such a small issue is unacceptable. Please provide a definitive resolution immediately or give me a specific timeline." @Paytmcare @vijayshekhar
Ankit Singh (@AnkitSi82291903) reported 15 minutes ago
@PaytmCare @vijayshekhar My business settlement of ₹25,000 is being held (Ticket ID: 500008445093) without any proper support. I’ve submitted the documents but no response yet. This is affecting my work. Please UNHOLD my money immediately! #Paytm #PaytmCare #BusinessSupport
MM (@mechymanish) reported 17 minutes ago
@Paytmcare How much more time do you need? Your calls are unreachable, mails get no response, and support only sends automated replies. SpiceJet already processed the refund. Please give a clear timeline instead of copy-paste responses. Booking ID: 26907588942.
mr_om_098 (@Guptaji7Ji) reported 22 minutes ago
@Paytm @Paytmcare please help me i can't do any transaction 🙏😭
Manish (@samuraijack013) reported 22 minutes ago
@Paytmcare @Paytmcare I have already requested a refund through the Paytm app, but there has been no response or resolution. This is an international trip and I’m feeling completely helpless due to the delay and lack of comm. Requesting immediate escalation and support on the refund.
CaptainNadine196 (@anshtrused) reported 22 minutes ago
@Paytm Sir I am unable to login and see my balance from the many days please solve this issue I feel regret to using your service
Abhishek Harwani (@_Human_Male) reported 27 minutes ago
Tried @Paytm Help & Support. Their AI chatbot resets the conversation every time. Asked for a human agent. It said "connecting you." Chat has been cold since. This is what passes for customer support in 2026.
INSANEGAMERZ (@Pro_Banda420) reported 28 minutes ago
@Paytmcare The merchant (Kuku FM) has already confirmed that my refund was initiated, but the amount is still not reflecting in my account. I have also shared the refund reference number with support via email. Please help track and resolve this issue urgently.
Raghvendra Bajpai (@Raghvendra12789) reported 28 minutes ago
@Paytmcare @SBICard_Connect I have made an incorrect payment of ₹3000/- at 10:30 PM to a UPI Id which I had scanned in past. Please help me on this. I don't have contact number of the recipient, but I have UPI ID, not sharing, respecting his privacy. Plz help please
Akash Sharma (@AkashSharma1406) reported 29 minutes ago
Hi @paytmbankcare @Paytmcare @Paytm I am trying to get cancelled cheque for my Paytm Payments Bank account for some validation and bank change process but not able to get as all the services related to PPBL are down. Please help me to get it as it is urgently needed.
Abdul Samad (@Abdulsamad2011) reported 29 minutes ago
@Paytm its been more thn 24hrs now but still my issue is not reslove and now i have only 1day for my travel. @Paytmcare kindly do fast and reply
Manish (@samuraijack013) reported 40 minutes ago
@Paytmcare Need urgent help regarding my international flight booking refund request. Booking ID: 26946705119 My flight originally scheduled for 22 May has been rescheduled multiple times by the airline, making the itinerary unusable for me.
Swapnadeep Mondal (@Swapno_riju) reported 40 minutes ago
@Paytm @Paytmcare @PaytmBank I am unable to make any transaction from my “Paytm Wallet & Transit Card”. What’s the issue ?
Nickien Godinho (@nickiengodinho) reported 41 minutes ago
Horrible experience with @Paytm @Paytmcare. They did an unauthorised cancellation on my flight. There is no way to talk to a customer care executive.
Dinaish Lunkad (@dineshlunkad) reported 46 minutes ago from Ahmadābād, Gujarat
@Paytmcare Since last 4-5 days facing such issue which have no head and tail, @vijayshekhar
pawan kumar (@pawank_r) reported 46 minutes ago
Dear @Paytmcare @Paytm why you are not allowing me to make payments, giving only warining of malicious apps. Have done almost still issue persist . Kindly revert and solve it urgently
Tabish Saiyad (@SaiyadTabish) reported 47 minutes ago
@Paytm i have to pay 699 rupees for the boat and cashback not received but the boat website payment offer paytm cashback upto 300 rupees but cashback not received please solve my issue.
Navid Khan (@navid_5500) reported 47 minutes ago
Dear @Paytmcare, trying to get support for Postpaid loan closure has become impossible. You don’t have a proper customer care number, and the contact number listed on the web is not working. How are customers supposed to get assistance for foreclosure/NOC/closure issues?
Rajshekhar singh (@Rajshek89788059) reported 50 minutes ago
@Paytmcare @Paytmcare @Paytm Why my ticket was cancelled without my consent. Such a waste of time. Paytm should be heavily fined ,No coustomer care support, You just replaced Human to AI bot, giving same irrelevant answer all time.
Shravan Guriya (@GuriyaShravan03) reported 51 minutes ago
@Paytmcare @Paytm My issue has not been resolved yet?...what are you doing??... it's more than 3 months
The india Ledger (@ledger_india) reported 54 minutes ago
@Paytmcare Is this really a customer care or a AI CHAT BOT. You want me to go to bus station with same ticket and all requested documents and take follow up with govt babus for my discomfort and concern happened due to bus which i have booked on your platform. Shame on you.
Abhishek (@abhishekh_gupta) reported 54 minutes ago
@Paytm Hi team need to speak to someone urgently regarding a fradulent activity please help what’s the customer service number ???
Vineela Sushmitha (@itsme_vineela) reported 55 minutes ago
@Paytmcare As a customer, how is one expected to trust the platform when the chatbot and customer support provide completely contradictory information? @Paytm
VARADARAJ (@VARADAR36779348) reported 56 minutes ago
@Paytmcare No one called no call received, I am getting calls from others without any issue for your information
Siddharth Singh (@TurbulentHead) reported 56 minutes ago
@Paytm @Paytmcare Dear @Paytm if your IT is incompetent why don't you hire good engineers? How long does it take to resolve this issue. I am starting to make a habit of transferring all my payments from whatsapp UPI.