Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 30, 4:10 AM GMT+5:30	0	0
Apr 30, 4:30 AM GMT+5:30	0	0
Apr 30, 4:50 AM GMT+5:30	0	0
Apr 30, 5:10 AM GMT+5:30	0	0
Apr 30, 5:30 AM GMT+5:30	0	0
Apr 30, 5:50 AM GMT+5:30	0	0
Apr 30, 6:10 AM GMT+5:30	0	0
Apr 30, 6:30 AM GMT+5:30	0	0
Apr 30, 6:50 AM GMT+5:30	0	0
Apr 30, 7:10 AM GMT+5:30	0	0
Apr 30, 7:30 AM GMT+5:30	0	0
Apr 30, 7:50 AM GMT+5:30	0	0
Apr 30, 8:10 AM GMT+5:30	0	0
Apr 30, 8:30 AM GMT+5:30	0	0
Apr 30, 8:50 AM GMT+5:30	0	0
Apr 30, 9:10 AM GMT+5:30	0	0
Apr 30, 9:30 AM GMT+5:30	0	0
Apr 30, 9:50 AM GMT+5:30	0	0
Apr 30, 10:10 AM GMT+5:30	0	0
Apr 30, 10:30 AM GMT+5:30	0	0
Apr 30, 10:50 AM GMT+5:30	0	0
Apr 30, 11:10 AM GMT+5:30	0	0
Apr 30, 11:30 AM GMT+5:30	0	0
Apr 30, 11:50 AM GMT+5:30	0	0
Apr 30, 12:10 PM GMT+5:30	0	0
Apr 30, 12:30 PM GMT+5:30	0	0
Apr 30, 12:50 PM GMT+5:30	0	0
Apr 30, 1:10 PM GMT+5:30	0	0
Apr 30, 1:30 PM GMT+5:30	0	0
Apr 30, 1:50 PM GMT+5:30	0	0
Apr 30, 2:10 PM GMT+5:30	0	0
Apr 30, 2:30 PM GMT+5:30	0	0
Apr 30, 2:50 PM GMT+5:30	0	0
Apr 30, 3:10 PM GMT+5:30	0	0
Apr 30, 3:30 PM GMT+5:30	0	0
Apr 30, 3:50 PM GMT+5:30	0	0
Apr 30, 4:10 PM GMT+5:30	0	0
Apr 30, 4:30 PM GMT+5:30	0	0
Apr 30, 4:50 PM GMT+5:30	0	0
Apr 30, 5:10 PM GMT+5:30	0	0
Apr 30, 5:30 PM GMT+5:30	0	0
Apr 30, 5:50 PM GMT+5:30	0	0
Apr 30, 6:10 PM GMT+5:30	0	0
Apr 30, 6:30 PM GMT+5:30	0	0
Apr 30, 6:50 PM GMT+5:30	0	0
Apr 30, 7:10 PM GMT+5:30	0	0
Apr 30, 7:30 PM GMT+5:30	0	0
Apr 30, 7:50 PM GMT+5:30	0	0
Apr 30, 8:10 PM GMT+5:30	0	0
Apr 30, 8:30 PM GMT+5:30	0	0
Apr 30, 8:50 PM GMT+5:30	0	0
Apr 30, 9:10 PM GMT+5:30	0	0
Apr 30, 9:30 PM GMT+5:30	0	0
Apr 30, 9:50 PM GMT+5:30	0	0
Apr 30, 10:10 PM GMT+5:30	0	0
Apr 30, 10:30 PM GMT+5:30	0	0
Apr 30, 10:50 PM GMT+5:30	0	0
Apr 30, 11:10 PM GMT+5:30	0	0
Apr 30, 11:30 PM GMT+5:30	0	0
Apr 30, 11:50 PM GMT+5:30	0	0
May 1, 12:10 AM GMT+5:30	0	0
May 1, 12:30 AM GMT+5:30	0	0
May 1, 12:50 AM GMT+5:30	0	0
May 1, 1:10 AM GMT+5:30	0	0
May 1, 1:30 AM GMT+5:30	0	0
May 1, 1:50 AM GMT+5:30	0	0
May 1, 2:10 AM GMT+5:30	0	0
May 1, 2:30 AM GMT+5:30	0	0
May 1, 2:50 AM GMT+5:30	0	0
May 1, 3:10 AM GMT+5:30	0	0
May 1, 3:30 AM GMT+5:30	0	0
May 1, 3:50 AM GMT+5:30	0	0
May 1, 4:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (39%)
Mobile App (33%)
Website (11%)
Login (11%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, and Kolhāpur.

City	Problem Type	Report Time
Mumbai	Website	16 hours ago
Greater Noida	Mobile App	1 day ago
Hyderabad	Login	15 days ago
Dārjiling	Transactions	22 days ago
Bengaluru	Mobile App	1 month ago
Ahmedabad	Withdrawals	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Hunter (@Hunter1123321) reported 1 minute ago
@Paytmcare @vijayshekhar If this is not addressed immediately, I will be forced to take further action. This level of service is completely unacceptable. @Paytm, it's time to fix this.
Vineela Sushmitha (@itsme_vineela) reported 2 minutes ago
@Paytm @vijayshekhar @Paytmcare It’s been 7+ days with zero response on my open ticket. No updates, no resolution. Hoping customer issues get the same priority as stalking customer’s profiles. Please respond.
Hunter (@Hunter1123321) reported 2 minutes ago
@Paytmcare @vijayshekhar Do you think customers have unlimited time? My time is valuable, and this issue has already dragged on for far too long. I expect this to be resolved within the next 24 hours.
Ritik Kumar (@RitikSingh2004) reported 3 minutes ago
@PaytmBusiness @Paytmcare @PaytmBusiness We are facing an issue with our Paytm for Business account/customer support. Despite multiple attempts, the issue has still not been resolved. Kindly look into this matter urgently and provide proper support. Please contact us as soon
Mizan (@realmiizan) reported 3 minutes ago
@Paytm @Paytmcare I’ve noticed sudden deductions on instant settlements starting today, whereas no such charges were applied earlier. Kindly provide a clear explanation and review this issue at the earliest. #CustomerSupport
GK (@GKamakolanu) reported 7 minutes ago
@Paytmcare Useless and thieves of Paytm what happened after you nonsense post saying we will look into the issue
Vineela Sushmitha (@itsme_vineela) reported 9 minutes ago
Still no response or resolution from @Paytm Airline has confirmed ₹1,496 was refunded to the booking partner on 23rd April, yet only ₹442 has been received. No clarity, no support, no resolution so far. @Paytmcare please respond.
Rahul (@racren17) reported 12 minutes ago
@Paytm @Paytmcare I purchased a jiohotstar gift card and when I tried to redeem it says already redeemed. Too poor and no help is being received. Poor!
Dark horse (@BarotKaush54950) reported 12 minutes ago
Does any one have @Paytmcare customer support number where I can call and talk to live person. ?
Lavkush Vishwa (@Lavkush_vishwak) reported 13 minutes ago
@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
Mizan (@realmiizan) reported 20 minutes ago
@Paytm @Paytmcare I’ve noticed sudden deductions on instant settlements starting today, whereas no such charges were applied earlier. Kindly provide a clear explanation and review this issue at the earliest. #CustomerSupport
Rudrax (@rudraax_) reported 21 minutes ago
@Paytmcare Why cannot i book a cylinder for my home ? From my Hostel ? All other apps allowed but your app is something special huh ? Understand someone problems i am trying to use your app but you guy🙄… If same kind of issues happened with me so i will quit your app soon !!
ByAswinmv (@asweeenmv) reported 24 minutes ago
@Paytmcare Okay I will be waiting for the issue to resolve as soon as possible
Md shafiqur Rahman (@Mdshafiqur82552) reported 27 minutes ago
@Paytm Help me I have no experience this thanks
Viki (@vikis550) reported 28 minutes ago
@Paytmcare Are you joking ? My concern not resolved. I am still unable to create an account on Paytm, I am facing same issue. Error - SIGN-UP LIMIT BREACHED PLEASE TRY AFTER 30 DAYS. MY LIMIT BREACHED ON 22 MARCH 2025 AT 7 P.M. SOLVE THIS ISSUE ASAP . DONT LIE @Paytmcare
Ayush Sharma (@AyushSharm47996) reported 30 minutes ago
@Paytmcare I have shared all the information in the dm please solve my issue and raise a ticket otherwise I never trust payment in future... Kya service h first day hi problem ho rha aapke app me kya trust karega customer aap pr...#fake
Safir (@safiranand) reported 34 minutes ago
@bairagyaan @Paytm If it doesn’t conduct a business then cancellation of zero is still zero. You are confused between past when it had to sort china related investment issues and now.
MKR (@Mkrmayank1) reported 36 minutes ago
@Paytmcare I have been facing the same glitch for the past 4 days.
Lavkush Vishwa (@Lavkush_vishwak) reported 37 minutes ago
@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
Lakshya khandelwal (@Lakshya50808919) reported 38 minutes ago
Hi @Paytmcare / @PaytmBank @paytmbankcare I’m facing an issue with the mobile app. The Fixed Deposit balance is not loading, and while entering the passcode, it sometimes shows “Something went wrong.” Could you please look into this matter ASAP?
Saurabh Jain (@skjsaurabh) reported 39 minutes ago
I just paid Rs 25,000 to a vendor using @paytm app. Paytm UPI worked perfectly well. If you are a Paytm user do not have any anxiety on usage of Paytm app. It is working well. I have unwavering faith on @vijayshekhar and @Paytm. They will come out stronger from every issue they face.
Relax😎 (@RelaxboyRelax) reported 42 minutes ago
Very disappointed with @Paytm support. I requested Soundbox deactivation, returned the device as instructed, yet you're sending another one again. I do NOT want this service. Stop immediately and confirm deactivation. Unacceptable experience. @PaytmBusiness
عبداللہ (@QuietTweep) reported 47 minutes ago
@Paytmcare @Bprathamm Booking ID 26949445691 booked on 27 Apr at 10:27 AM is still showing as pending, and my flight is within a few hours. There’s no way to reach your support team. This is extremely frustrating. Please resolve this urgently!
Zaraki_kenpachi (@darshangowdan11) reported 48 minutes ago
@Paytmcare I’m facing an issue with a merchant settlement.Transaction amount: ₹954 Status in app: Showing “Credited” Issue: Amount not received in bank account and no SMS confirmation This was from yesterday’s transaction. Please check and resolve at the earliest.
Sahdeo Tripathi (@tripathi_sahdeo) reported 52 minutes ago
@Paytm @Paytmcare @flyspicejet pending refund for a flight ticket booked through Paytm, which was cancelled at Mumbai Airport due to operational issues while spicejet sent refund to Paytm Date of Journey: 26 February 2026 Flight Number: SG 160 PNR N0: OGYK2A Delhi to Jammu
Imran Khan (@ImranKhan157182) reported 53 minutes ago
@Paytmcare I had made a complaint about Paytm Business 5 days ago but till now I have not received any update nor has my problem been resolved. My ticket id is 500008019661
Navneet (@Navalneet) reported 57 minutes ago
@Paytm @Paytmcare @PaytmBank I have 4000rs in my food wallet balance , I've tried reaching out to you multiple times yet you blocked my ticket opening access not only this you're being unreliable in solving or giving me a reliable way to liquidate those funds
PUNIT PRAJAPATI (@prajapati_24047) reported 57 minutes ago
@Paytm @Paytmcare Post 1/3 We requested deactivation of our Paytm Soundbox. A service query was raised: 500007909823, assigned to Aniket Bhati. Paytm please look into this urgently. This is very concerning.
Bimal Bairagya (@bairagyaan) reported 58 minutes ago
@Paytm has zero business from payment bank but dont want to return 800cr to users ? what a sham company with zero management credibility. RBI doing right thing bring down hammer to such tricks by paytm
Shivam Verma (@shivamv789) reported 59 minutes ago
@RBI i wanted to dispute some transaction for which i didn’t receive service but @Paytm postpaid is not letting me raise dispute on any transaction this is against @RBI guidelines. Please help here