Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 24, 5:10 PM GMT+5:30	0	0
May 24, 5:30 PM GMT+5:30	0	0
May 24, 5:50 PM GMT+5:30	0	0
May 24, 6:10 PM GMT+5:30	0	0
May 24, 6:30 PM GMT+5:30	0	0
May 24, 6:50 PM GMT+5:30	0	0
May 24, 7:10 PM GMT+5:30	0	0
May 24, 7:30 PM GMT+5:30	0	0
May 24, 7:50 PM GMT+5:30	0	0
May 24, 8:10 PM GMT+5:30	0	0
May 24, 8:30 PM GMT+5:30	0	0
May 24, 8:50 PM GMT+5:30	0	0
May 24, 9:10 PM GMT+5:30	0	0
May 24, 9:30 PM GMT+5:30	0	0
May 24, 9:50 PM GMT+5:30	0	0
May 24, 10:10 PM GMT+5:30	0	0
May 24, 10:30 PM GMT+5:30	0	0
May 24, 10:50 PM GMT+5:30	0	0
May 24, 11:10 PM GMT+5:30	0	0
May 24, 11:30 PM GMT+5:30	0	0
May 24, 11:50 PM GMT+5:30	0	0
May 25, 12:10 AM GMT+5:30	0	0
May 25, 12:30 AM GMT+5:30	0	0
May 25, 12:50 AM GMT+5:30	0	0
May 25, 1:10 AM GMT+5:30	0	0
May 25, 1:30 AM GMT+5:30	0	0
May 25, 1:50 AM GMT+5:30	0	0
May 25, 2:10 AM GMT+5:30	0	0
May 25, 2:30 AM GMT+5:30	0	0
May 25, 2:50 AM GMT+5:30	0	0
May 25, 3:10 AM GMT+5:30	0	0
May 25, 3:30 AM GMT+5:30	0	0
May 25, 3:50 AM GMT+5:30	0	0
May 25, 4:10 AM GMT+5:30	0	0
May 25, 4:30 AM GMT+5:30	0	0
May 25, 4:50 AM GMT+5:30	0	0
May 25, 5:10 AM GMT+5:30	0	0
May 25, 5:30 AM GMT+5:30	0	0
May 25, 5:50 AM GMT+5:30	0	0
May 25, 6:10 AM GMT+5:30	0	0
May 25, 6:30 AM GMT+5:30	0	0
May 25, 6:50 AM GMT+5:30	0	0
May 25, 7:10 AM GMT+5:30	0	0
May 25, 7:30 AM GMT+5:30	0	0
May 25, 7:50 AM GMT+5:30	0	0
May 25, 8:10 AM GMT+5:30	0	0
May 25, 8:30 AM GMT+5:30	0	0
May 25, 8:50 AM GMT+5:30	0	0
May 25, 9:10 AM GMT+5:30	0	0
May 25, 9:30 AM GMT+5:30	0	0
May 25, 9:50 AM GMT+5:30	0	0
May 25, 10:10 AM GMT+5:30	0	0
May 25, 10:30 AM GMT+5:30	0	0
May 25, 10:50 AM GMT+5:30	0	0
May 25, 11:10 AM GMT+5:30	0	0
May 25, 11:30 AM GMT+5:30	0	0
May 25, 11:50 AM GMT+5:30	0	0
May 25, 12:10 PM GMT+5:30	0	0
May 25, 12:30 PM GMT+5:30	0	0
May 25, 12:50 PM GMT+5:30	0	0
May 25, 1:10 PM GMT+5:30	0	0
May 25, 1:30 PM GMT+5:30	0	0
May 25, 1:50 PM GMT+5:30	0	0
May 25, 2:10 PM GMT+5:30	0	0
May 25, 2:30 PM GMT+5:30	0	0
May 25, 2:50 PM GMT+5:30	0	0
May 25, 3:10 PM GMT+5:30	0	0
May 25, 3:30 PM GMT+5:30	0	0
May 25, 3:50 PM GMT+5:30	0	0
May 25, 4:10 PM GMT+5:30	0	0
May 25, 4:30 PM GMT+5:30	0	0
May 25, 4:50 PM GMT+5:30	0	0
May 25, 5:10 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Mobile App (42%)
Transactions (32%)
Website (16%)
Login (5%)
Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Agra, Chhindwāra, Jaipur, Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, and Bengaluru.

City	Problem Type	Report Time
Agra	Mobile App	2 days ago
Chhindwāra	Mobile App	9 days ago
Jaipur	Mobile App	12 days ago
New Delhi	Mobile App	17 days ago
Yamunānagar	Website	19 days ago
Mumbai	Website	25 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Vinayak Naik (@vinayaksn) reported 6 minutes ago
@Paytmcare Your Android app crashes saying there is malicious app on the phone. I don't have any malicious app on my phone. I cannot submit a ticket since the app is crashing. Please tell your developers to fix the issue.
Prateek Bajpai (@themusicaldude) reported 6 minutes ago
@Paytm @Paytmcare @vijayshekhar ARE YOU NOT GOING TO RESPOND ALSO NOW? ARE YOU GUYS GOING BANKRUPT OR WHAT THAT YOU DON'T EVEN HAVE A PROPER CUSTOMER CARE MECHANISM IN PLACE?
v anand (@vevanand) reported 6 minutes ago
@Paytmcare How long will it take to resolve such a small issue??
Mr Sure (@Rajeevsure84522) reported 7 minutes ago
My tenant outlet s paytm sound box is not functional since past 15 days. @Paytmcare Poor service @vijayshekhar
Dr.Hari Gaudel (@GaudelHari1729) reported 11 minutes ago
@Paytmcare Issue resolved post 24 hours.
Shaurya Pathania (@ShauryaPathani4) reported 14 minutes ago
@Paytmcare @Paytmcare you don't see my tweets and my DMs. Pathetic customer service.
praff (@praffqrbj) reported 17 minutes ago
@Paytmcare I switched my phones, and since then my UPI Lite is not working, I already raised a complained ticket in the help and support section , but no help. My money is stuck there and I cannot use it Ticket - 200011627484
Akshay Gupta 🇮🇳 (@akshayguptaddun) reported 19 minutes ago
Dear @Paytmcare, my #Paytm account has been blocked without any prior notice, and I’m unable to access/use any services. Kindly review my account and help resolve the issue as soon as possible. Thank you. @Paytm
vamsikrishna kopalle (@vamsikopalle) reported 22 minutes ago
I'm incredibly disappointed with the travel bus operator fraud by Sai Murali Krishna Travels this weekend. 😤 Even after 3 calls, @Paytm and @PaytmCheckin customer support hasn't reacted! 😩 Can you help resolve this, please? 🙏 #CustomerService
Foger Rederer (@RubberBullet2) reported 22 minutes ago
@Paytmcare Dihvijay, i see your team is giving same rebuttal to everyone. It's a huge inconvenience when the customers rely on Paytm for their everyday usage. When would the issue be resolved??
Prateek Bajpai (@themusicaldude) reported 23 minutes ago
@Paytmcare @Paytm How IDIOT is your support team that they are taking forever to simply unblock my registered Paytm number? First you blocked my number without any communication or reasoning went not you're not even replying to me😡 It's been more than 72 hours.. NO RESPONSE
Dustu Chele (@DattaWhat) reported 23 minutes ago
@Paytmcare Whats wrong. I have been using it for 13 years. All of a sudden. Are you facing any glitch or a bug on your software.
Siddharth Meesala (@VamshiCrazy) reported 24 minutes ago
Dear @Paytmcare @Paytm @PaytmMoneyCare this issue is not resolved immediately with a full refund and written clarification, I will be proceeding with legal action against both Bharathi Travels and Paytm for negligence, mental harassment, and customer safety failure.
Anurag Mishra (@anureyan) reported 25 minutes ago
@Paytmcare Hi @Paytmcare I am unable to access my account since 17 May and raised a complaint through @X It's been 6 days and no one reached out to me nor the problem is sorted. Unfortunately there is no way to reach customer care. What should I do now.
Almighty !! (@Mindfulness2050) reported 28 minutes ago
@Iamsamirarora @Paytm by @vijayshekhar can only develop !! Kaynes Tech if honest company then they will create best AI affordable chips !! Indian IT should help in creating products at Global Level wherever they have office !
Amit Tiwari (@AmitTiwariPwc) reported 29 minutes ago
@Paytm what's your real customer care number. I need help but I do not find any help. My Paytm starts telling me since afternoon this:your mobile number has been blocked from accessing paytm Now tell me what to do. My number is working properly
Yash Jain (@jainyash822) reported 32 minutes ago
@Paytmcare It is very disappointing that Paytm, which is used by every other citizen, does not value its customers. My account is blocked for a week without any reason and Paytm has not unblocked it yet. Paytm team, haven't you received your 3-5 working days yet?? @Paytm #paytm #paytmcare
malaya pandey (@malayapandey) reported 36 minutes ago
@Paytm Hi Team, My sister has booked a flight on 6th April from your app for 11th April, which is the JRG to HYD Route. But due to some issue from the airline's side, the flight has been canceled, and the refund is also processed by their side.
Prateek Bajpai (@themusicaldude) reported 36 minutes ago
Hi @Paytm my registered phone number has been suddenly blocked by you guys and I'm unable to access it. No way to contact your customer care without logging in. Tried raising a ticket via my friend's Paytm (ticket ID: 200011656278) but no response. ARE YOU GUYS HIGH ON SOMETHING?
atyantyadav (@atyantyadav2109) reported 38 minutes ago
My Paytm account has been suddenly blocked without any prior notice. How do I get it unblocked or speak to a real human from Paytm support? #Paytm #UPI #IndiaPay @Paytm
Astronomylovers (@Vikashkumar2009) reported 40 minutes ago
@Paytm My paytm account is blocked without any reason. I am unable to login Please look into matter.
Makar 🐋 (@MAKARDHWAJ) reported 49 minutes ago
Dear @Paytmcare need help with locating warranty slip and invoice copy of LG refrigerator bought in 2018. Hope u would help as always.
Vedprakash Sahu (@Vedprakash733) reported 52 minutes ago
Hey, my FD money is stuck in Paytm Payment Bank. What should I do? Paytm's customer care number isn't working either. Please help me.@RBI @Paytmcare @Paytm
Keval Mangukia (@kevalmangukia) reported 55 minutes ago
@Paytm @Paytmcare @vijayshekhar Your Paytm Merchant Account Services Customer Care Is Very Bed , Please Improve Your Service 🙏
Abhishek Kothari 🇮🇳 (@kothariabhishek) reported 55 minutes ago
BLOCK DEAL ALERT: @Paytm Saif Partners to sell stake at upto 3% discount to market price Block deal for 1.3% equity worth Rs968crores.
Shubham Sharma (@ShubhirajSharma) reported 55 minutes ago
Dear @Paytm , my no. has been blocked for using your UPI service without any prior info. I m not able to connect to you customer care even. What should I do ? Should I move to other payment platform pr what ???
Shilpesh Shah (@Shilpesh1807) reported 58 minutes ago
@OfficialSBICare i'm sharing you the upi refrence for one my refund transaction,the issue is it's refunded on the old bank account associated with @Paytm that is not active and closed few years back, it's need to be transferred in source account upi refrence: 591965171426
Vaibhav Sharma (@VaibhavSha93481) reported 60 minutes ago
It has been 3 days and @Paytmcare still hasn’t resolved the blocked account issue despite taking all details in DM and saying the matter is under review.I’m unable to access my UPI Lite balance,and there has been no reply,or upfate from the support team. Extremely disappointing
Vijay Raghav (@VijayRaghv) reported 1 hour ago
Dear @allianceair the customer service team is just trained to repeat only one thing you have booked through @Paytm @Paytmcare contact them for cancellation and refund while they are slow as a snail to even respond who am I supposed to reach out to for my issue it’s a nightmare
MonkWarrior (@AnubhavExpr) reported 1 hour ago
@Paytmcare Please short out my problem. UTI id-606248804448 Paytm app used payment transfer to other end paytm user but not received he said since last 3 years he is not using paytm, but showing on paytm. My account brance sbi denied to take any action.