Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 25, 3:30 PM GMT+5:30	0	0
Apr 25, 3:50 PM GMT+5:30	0	0
Apr 25, 4:10 PM GMT+5:30	0	0
Apr 25, 4:30 PM GMT+5:30	0	0
Apr 25, 4:50 PM GMT+5:30	0	0
Apr 25, 5:10 PM GMT+5:30	0	0
Apr 25, 5:30 PM GMT+5:30	0	0
Apr 25, 5:50 PM GMT+5:30	0	0
Apr 25, 6:10 PM GMT+5:30	0	0
Apr 25, 6:30 PM GMT+5:30	0	0
Apr 25, 6:50 PM GMT+5:30	0	0
Apr 25, 7:10 PM GMT+5:30	0	0
Apr 25, 7:30 PM GMT+5:30	0	0
Apr 25, 7:50 PM GMT+5:30	0	0
Apr 25, 8:10 PM GMT+5:30	0	0
Apr 25, 8:30 PM GMT+5:30	0	0
Apr 25, 8:50 PM GMT+5:30	0	0
Apr 25, 9:10 PM GMT+5:30	0	0
Apr 25, 9:30 PM GMT+5:30	0	0
Apr 25, 9:50 PM GMT+5:30	0	0
Apr 25, 10:10 PM GMT+5:30	0	0
Apr 25, 10:30 PM GMT+5:30	0	0
Apr 25, 10:50 PM GMT+5:30	0	0
Apr 25, 11:10 PM GMT+5:30	0	0
Apr 25, 11:30 PM GMT+5:30	0	0
Apr 25, 11:50 PM GMT+5:30	0	0
Apr 26, 12:10 AM GMT+5:30	0	0
Apr 26, 12:30 AM GMT+5:30	0	0
Apr 26, 12:50 AM GMT+5:30	0	0
Apr 26, 1:10 AM GMT+5:30	0	0
Apr 26, 1:30 AM GMT+5:30	0	0
Apr 26, 1:50 AM GMT+5:30	0	0
Apr 26, 2:10 AM GMT+5:30	0	0
Apr 26, 2:30 AM GMT+5:30	0	0
Apr 26, 2:50 AM GMT+5:30	0	0
Apr 26, 3:10 AM GMT+5:30	0	0
Apr 26, 3:30 AM GMT+5:30	0	0
Apr 26, 3:50 AM GMT+5:30	0	0
Apr 26, 4:10 AM GMT+5:30	0	0
Apr 26, 4:30 AM GMT+5:30	0	0
Apr 26, 4:50 AM GMT+5:30	0	0
Apr 26, 5:10 AM GMT+5:30	0	0
Apr 26, 5:30 AM GMT+5:30	0	0
Apr 26, 5:50 AM GMT+5:30	0	0
Apr 26, 6:10 AM GMT+5:30	0	0
Apr 26, 6:30 AM GMT+5:30	0	0
Apr 26, 6:50 AM GMT+5:30	0	0
Apr 26, 7:10 AM GMT+5:30	0	0
Apr 26, 7:30 AM GMT+5:30	0	0
Apr 26, 7:50 AM GMT+5:30	0	0
Apr 26, 8:10 AM GMT+5:30	0	0
Apr 26, 8:30 AM GMT+5:30	0	0
Apr 26, 8:50 AM GMT+5:30	0	0
Apr 26, 9:10 AM GMT+5:30	0	0
Apr 26, 9:30 AM GMT+5:30	0	0
Apr 26, 9:50 AM GMT+5:30	0	0
Apr 26, 10:10 AM GMT+5:30	0	0
Apr 26, 10:30 AM GMT+5:30	0	0
Apr 26, 10:50 AM GMT+5:30	0	0
Apr 26, 11:10 AM GMT+5:30	0	0
Apr 26, 11:30 AM GMT+5:30	0	0
Apr 26, 11:50 AM GMT+5:30	0	0
Apr 26, 12:10 PM GMT+5:30	0	0
Apr 26, 12:30 PM GMT+5:30	0	0
Apr 26, 12:50 PM GMT+5:30	0	0
Apr 26, 1:10 PM GMT+5:30	0	0
Apr 26, 1:30 PM GMT+5:30	0	0
Apr 26, 1:50 PM GMT+5:30	0	0
Apr 26, 2:10 PM GMT+5:30	0	0
Apr 26, 2:30 PM GMT+5:30	0	0
Apr 26, 2:50 PM GMT+5:30	0	0
Apr 26, 3:10 PM GMT+5:30	0	0
Apr 26, 3:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (41%)
Mobile App (29%)
Login (18%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	10 days ago
Dārjiling	Transactions	17 days ago
Bengaluru	Mobile App	26 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Shiv Sutar (@shiv__sutar) reported 7 minutes ago
@Paytmcare @Paytm @Paytmcare please resolve my issue is still pending
Adya Prasad Yadav (@santuy377814) reported 7 minutes ago
@Paytmcare Please share payment link my mobile number stolen so I am not able to login that account
Shuhail Khan (@khan_kha55137) reported 8 minutes ago
@Paytm Request for Deactivation Please deactivate my Paytm Soundbox (Model 4.3) linked with Paytm ID: 868651060117257 and Mobile: 8430979164 (Name: Aamir Qureshi). I have already raised multiple requests, but the issue is still pending. Kindly resolve this at the earliest.
Ayush Shukla (@AyushSh0163710) reported 8 minutes ago
@Paytmcare Hi, I accidentally booked my bus ticket for today instead of tomorrow. PNR: 46726 | Order ID: 26918506108 Route: Farrukhabad → Noida (9:00 PM) @PaytmCheckin Request you to please help reschedule it to 21 April. Would really appreciate quick support. 🙏
Shakooni (@_shakooni_) reported 9 minutes ago
@NPCI_BHIM I am going to shift to @Paytm to stay in india app. Was really putting efforts to support BHIM but it appears its just doomend
Reddy Boy💙 (@iamreddyboy) reported 16 minutes ago
@Paytm @Paytmcare I’m receiving frequent promotional calls from Paytm customer care about offers. How can I stop them?
Imran Khan (@ImranKhan157182) reported 17 minutes ago
@gibesandswings @Paytmcare I had made a complaint about Paytm Business 5 days ago but till now I have not received any update nor has my problem been resolved. My ticket id is 500008019661
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 20 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
Maverma (@Maverma55555) reported 22 minutes ago
@Paytmcare No response from your side still facing problem access denied
Bimal Bairagya (@bairagyaan) reported 30 minutes ago
@safiranand Yeah management was speaking about restarting Paytm payment bank. How it’s irrelevant when regulator is still not conviced about the management ability to resolve the issues ? Truth js management has failed to resolve the issue to convince rbi. It’s pure failure of @paytm mgmt
रीड की हड्डी किसान (@mia_peachx0003) reported 31 minutes ago
Booked RSRTC bus via Paytm (Sirsa → Sri Ganganagar, 21 Apr 2026, 10:58 AM). No bus info, no staff support at pickup point. Conductor first refused ticket, later allowed on adjustment. Faced delay & stress. Please take action & provide refund. @Paytm @RSRTC_OFFICIAL
amrinder yadav (@YadavAmrinder) reported 31 minutes ago
Dear @PaytmBusiness @Paytm @Paytmcare after 15 days of complaint nobody come to check soundbox . Every time raise a tickets but still no solution. If Tommorow no service agent visit to replace it i will move on another source .
Shivaa 🐎 (@ShivaSh89378519) reported 33 minutes ago
@Paytmcare @rashid_levant We r using business services. Is there any problems in business services of shutdowning the app.
Arif (@aarif837256) reported 36 minutes ago
@PaytmCare @Paytm Extremely disappointed! Airline has already refunded my ticket amount to Paytm, but my money is still not credited. No response, no working customer care numbers. This delay is unacceptable. Resolve immediately or I will escalate further. #Paytm #Complaint
Thakur Saab (@Thakurxsfe) reported 36 minutes ago
@Paytm Dear Paytm Support, This is regarding my flight ticket booking (PNR: 14N04D). I have already received official confirmation from the airline that my ticket has been refunded from their side, and the amount is to be credited within 15 working days. However, despite this confirmation, I have still not received the refund in my account, which clearly indicates unnecessary delay from Paytm’s end. I want to make it very clear: - The airline has already processed the refund. - Any further delay is solely due to Paytm. - I have been following up for days but have received no proper resolution. If my refund is not credited immediately, I will be forced to: - File a complaint on Consumer Forum (NCH) - Escalate this issue on social media tagging Paytm - Take legal action for harassment and delay Kindly treat this as urgent and process my refund without any further excuses. I expect a resolution within 24 hours. Yash Chauhan
SAI SUKESH (@Urstrulysukesh) reported 37 minutes ago
Hi @Paytmcare, I lost access to my registered mobile number and can’t log into my account. My account is KYC verified. Need help to recover access. Please assist. @Paytm @Paytmcare
Sony Xperia1 (@Jhon789087) reported 38 minutes ago
@Paytm They can't reactive my merchant account, and customer service are worse
Shubham Nivdunge (@ShubhamNivdunge) reported 39 minutes ago
@Paytmcare @Paytmcare you need which information to solve this issue.please urgent check paytm details directly dm @Paytmcare
Mohd Farman (@faizali7714) reported 40 minutes ago
@Paytmcare I am waiting for resolve my issues
GURU YADAV (@GuruYadav108) reported 44 minutes ago
@Paytm worst Bank ever....not providing Any customer care number...if any provide numbers not working...
Vineela Sushmitha (@itsme_vineela) reported 47 minutes ago
Requesting: • A direct refund of the deducted amount • Or an upfront travel voucher (without requiring a new booking first) Hoping for a customer-first resolution from @AirIndiaX Thank you for the silence @Paytm @sharetoproblems
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 49 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
space (@Wild83206947) reported 50 minutes ago
@Paytmcare DMed all details and fingers crossed - the flight is no more feasible but at least you guys could help recover the money paid for the non issued ticket..
Babloo (@jhabablooo) reported 53 minutes ago
@Paytmcare hi I am waiting for a refund from last one month ,can you please help .
Anurag Verma (@vanuragverma) reported 54 minutes ago
@Paytmcare My Paytm app is not working .
Lakshya khandelwal (@Lakshya50808919) reported 59 minutes ago
Hi @Paytmcare / @PaytmBank @paytmbankcare I’m facing an issue with the mobile app. The Fixed Deposit balance is not loading, and while entering the passcode, it sometimes shows “Something went wrong.” Could you please look into this matter ASAP?
ky.ky.02 (@pinkysitlhou) reported 1 hour ago
This is a blatant breach of service! as a student who had to travel on a budget this is totally unfair. i lost my time, energy and money because of your incompetence and i have to be the one who has to pay full price?! do the right thing! @Paytm @Paytmcare @IndiGo6E
Yash aggarwal (@Yashagg14185775) reported 1 hour ago
@Paytmcare Sir my problem is why your team does not reply to the mail.
Sandeep Rana (@sandy_rana29) reported 1 hour ago
Paid ₹4210 to for a swipe machine, but neither received the device nor any refund till date. KYC submitted multiple times but rejected again and again without any valid reason. Contacted customer support several times — no resolution. @Paytm @Paytmcare #Paytm #ConsumerRights
WRESTLE SHEETS (@SheetsWrestle) reported 1 hour ago
@Paytmcare it's been almost 2 months, I'm complaining about my speaker which is not working, on one contact and not a single technician visits us . I think it's time to switch to others.