Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Transactions (25%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	2 days ago
Cochin	Transactions	5 days ago
Shillong	Mobile App	11 days ago
Pune	Withdrawals	22 days ago
Chhindwāra	Transactions	29 days ago
Noida	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vaibhav Garg (@vaibhavthegarg) reported 2 minutes ago

  @Paytmcare Please stop cheating and looting people. My amount deducted timely and Paytm page didn't load. But you issue only partial refund. My alternate plan charge is not refunded. I have nit any service then how paytm can deduct these charges. Please issue refund @Paytm @vijay

• 
  das pritish01 (@das_pritish01) reported 4 minutes ago

  @Paytmcare @PaytmBusiness @Paytm Hey, my staff and I aren't receiving SMS alerts for incoming payments. Could you please enable instant SMS notifications on our registered numbers? Merchant ID: AlXDQr64372292677354 Reg Mob no - 700842812 Quick help on this would be appreciated!

• 
  Ashwini Kumar 🇮🇳 (@techguruashwin) reported 6 minutes ago

  @Paytmcare Received the refund yesterday thnx for help

• 
  Adil Faizi (@adeel9026) reported 6 minutes ago

  @Paytmcare 2. False Information: Your support executive explicitly lied under Ticket ID: 200012727553 by stating only a "Gold Voucher" existed, which the screenshots clearly prove.

• 
  s ahmed (@shakil_99) reported 7 minutes ago

  @Paytm @Paytmcare After switching to a new device my same phone number couldn't be verified. Despite of every settings are correct I could not even log in to my account since last 8 days. Please raise a ticket and resolve my problem

• 
  Ravi Chaurasia (@RaviCha98908365) reported 8 minutes ago

  @Paytmcare This is still under review? I have already provided the payment proof and transaction details. Please complete the verification urgently and resolve the issue/refund my ₹35 without further delay. I expect a clear resolution, not another generic update.

• 
  Rohit (@vish_0345) reported 8 minutes ago

  Unable to view my FD status. Unable to break the FD. Help me. @Paytm @Paytmcare

• 
  ঔৣ✞ 𝗣𝗥𝗔𝗧𝗘𝗘𝗞 𝗗𝗨𝗧𝗧𝗔 ✞ঔৣ (@Prateek_Dutta_) reported 14 minutes ago

  @Paytmcare Aap logo ki commitment ki koi ehmiyad hoti hai ya nhi? Its been more then 15-20 days still facing issue no resolution. I think need to deactivate your paytm. Useless

• 
  Harshil Patel (@yoursharshil) reported 15 minutes ago

  Pathetic service from @PaytmCare I’m trying to cancel my bus booking Order ID: 27509910728, but the app isn’t allowing me to cancel it. I’ve raised the issue through Help & Support, but the ticket is being closed without any resolution. This is frustrating and unacceptable.

• 
  Ayyappan (@ayyappan_pal) reported 15 minutes ago

  Worst customer service @Paytmcare @Paytm giving 1 ring missed call and cuts the call, and putting message we tried to reach you, you not picked the call, then what is the purpose of this customer care???? @vijayshekhar

• 
  ठा. विभोर सिंह शौनक🇮🇳 (@VibhorSaunak) reported 22 minutes ago

  @Paytmcare Redeeming process you care about but you really dont care about which you listed at your platform? Really this means S @Paytm also included in scams why you distributing #VakuLuxos coupons by your website? You should push them for fair customer dealing.

• 
  Utkersh Shukla (@UtkershShu74326) reported 22 minutes ago

  @paytm my phone got stolen and the thief has setup new paytm upi and changed my upi pin and done the transaction worth rs 94,999 I have also lodged a cyber crime complaint when I login to paytm in my device it is showing no active session but he is actively trying to do payments

• 
  Indian Boy (@msPatriot6) reported 22 minutes ago

  @Paytmcare 24 hours not sufficient to check a simple use case i.e., to give cashback or not? The coupon shouldn't have been applied successfully in the first place it the cashback terms are not applicable. This is not customer's headache to wait for your resolution #paytm #scam #fraud

• 
  Wasim (@wasim_sayy) reported 25 minutes ago

  Option 2 — Escalation @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure.1/3

• 
  Sharath B (@Sharath85852559) reported 25 minutes ago

  @Paytmcare I have updated my device and issue is same

• 
  Santosh Kumar (@santoshkumar641) reported 27 minutes ago

  @Paytm @Paytmcare Unbale to use paytm. I have already written to your CC team, but no resolution has been provided yet. Since I don’t have access to my Paytm ac on my primary device, I’m unable to raise a ticket. Request you to please look into this and resolve it earliest

• 
  Aquarius Cricket Astrology 🏏 (@AJ_Predicts) reported 27 minutes ago

  I am frustrated with you customer support i requested 5 times to your customer service to fully deactivate my Paytm Business Sound Box But after registering my request nothing happens no calls from your engineer and my ticket closes without deactivation. @Paytmcare

• 
  Harry putter (@Harryputteronly) reported 28 minutes ago

  Paytm interface is best in entire upi ecosystem as I think, but they never gives cashback and mislead customer with digital gold coin which has zero value, as per rbi guidelines, only sgb bonds and physical gold has a value, digital gold is useless and has no value @Paytm

• 
  Wasim (@wasim_sayy) reported 31 minutes ago

  @Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3

• 
  godisgreat (@Pavankalya56718) reported 38 minutes ago

  @Paytmcare i have paid my postpaid bill through your customer support executive link after settlement still it is reflecting in my cibil .

• 
  Dr Shahid Maqsood (@mattoo_shahid) reported 42 minutes ago

  @flyspicejet What the hell is going on, @flyspicejet? Taking bookings and cancelling flights at the last minute is absolutely unacceptable. SG 709 (Srinagar–Jammu 29 Aug) some passengers are informed, others arent, What kind of service is this? #SpiceJet #FlightCancellation @Paytm

• 
  Naveen Sharma (@asknaveensharma) reported 44 minutes ago

  @Paytm Hello Team, Need urgent support for one of flight ticket booked thru. Paytm. I need to speak with someone due to family emergency on managing the ticket.

• 
  Subhransu Sekhar Dutta 🇮🇳 (@The_Subhransu) reported 48 minutes ago

  Your fcking agent came and activate the sound box witha limit of Rs. 1. What did you fking do with the pan, udhyam and 6 months statement since 1 month? Fking close my business account permanently if you can't help... It was a mistake @PaytmBusiness @Paytmcare @Paytm

• 
  IndusInd Bank (@MyIndusIndBank) reported 49 minutes ago

  @PRADEEP59210375 @Paytm @RBI Dear Customer, request you to DM us feasible time between 10.00Am - 8.00Pm to connect with you, to discuss and address your concern.

• 
  Sayanton (@thesayanton) reported 49 minutes ago

  @Paytmcare You didn’t resolve my issue. I closed my account because you failed to resolve it.

• 
  Ayyappan (@ayyappan_pal) reported 49 minutes ago

  @Paytmcare I sent the message , still no solution , is this a way @vijayshekhar paytm treats the customer??? A simple phone call will solve all the issue, but you people intentionally making us to wait for months

• 
  Deep Raj Khatri (@deepraj_dk) reported 55 minutes ago

  @Paytm @PhonePe @GooglePay Just thinking—could we add a pop-up reminder while making a payment to add a note about the purpose of the payment? I got confused about my spending and couldn’t recall why I made certain payments. I am sure this issue is faced by many Thanks.

• 
  Rijwan Khan (@DearRijwan) reported 59 minutes ago

  @RBI paytm is not responding us . @Paytmcare @vijayshekhar URGENT I have already sent you a DM regarding my Partner Bank FD & FY 2025-26 Interest Certificate. I urgently need it for ITR filing. Please check my DM and help me get the certificate/FD details at the earliest

• 
  Mohd Iqbal Ahmad (@iqbal_waquar) reported 59 minutes ago

  @Paytmcare @Paytm @PaytmTravelCare Extremely disappointed with your lack of support and accountability. Despite repeated attempts emails remain unanswered. I expect a clear justification and refund without further delay. Please look into this urgently.

• 
  girish khurana (@girish_khurana) reported 1 hour ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏