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Paytm status: access issues and outage reports

Problems detected

Users are reporting problems related to: mobile app, transactions and website.

Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

May 26: Problems at Paytm

Paytm is having issues since 09:10 AM IST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 42% Mobile App (42%)
  • 32% Transactions (32%)
  • 16% Website (16%)
  • 5% Login (5%)
  • 5% Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Agra, Chhindwāra, Jaipur, Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, and Bengaluru.

CityProblem TypeReport Time
Agra Mobile App 3 days ago
Chhindwāra Mobile App 10 days ago
Jaipur Mobile App 13 days ago
New Delhi Mobile App 18 days ago
Yamunānagar Website 20 days ago
Mumbai Website 26 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • MAKARDHWAJ
    Makar 🐋 (@MAKARDHWAJ) reported

    Dear @Paytmcare need help with locating warranty slip and invoice copy of LG refrigerator bought in 2018. Hope u would help as always.

  • Mindfulness2050
    Almighty !! (@Mindfulness2050) reported

    @Iamsamirarora @Paytm by @vijayshekhar can only develop !! Kaynes Tech if honest company then they will create best AI affordable chips !! Indian IT should help in creating products at Global Level wherever they have office !

  • SudipSurve
    Sudip Surve (@SudipSurve) reported

    @Paytm The app is not working. For the last two weeks, after opening it, it gives the error "Malicious application detected. Uninstall application and restart device." I have tried resetting the device, but the issue persists. other banking apps are working fine only paytm not working

  • SsbAmit
    🪖🪖🇮🇳🅰️mit 📠Yadav🎧📠 (@SsbAmit) reported

    @Paytmcare I doing trying for login, but not successful login. Screen is showing under review

  • vivi7275
    vivek verma (@vivi7275) reported

    Very disappointed with @PaytmBusiness Business. A payment collected on 19 May 2026 was supposed to be settled on 20 May, but the amount is still not credited to my bank account. Support is giving no proper resolution. Stopping Paytm payments until this is resolved. @Paytmcare

  • iamshubhs13
    Shubham Jha (@iamshubhs13) reported

    @Paytmcare @PaytmBank I’ve been trying for weeks to get a cancelled cheque / bank proof from Paytm Payments Bank so I can update my mutual fund folios to a new bank account. No customer care number works. No proper support. Branch visits were useless.

  • DattaWhat
    Dustu Chele (@DattaWhat) reported

    @Paytmcare Whats wrong. I have been using it for 13 years. All of a sudden. Are you facing any glitch or a bug on your software.

  • phsenag
    Kautilya (@phsenag) reported

    I downloaded @Paytm app on someone's phone and denied sms access still it auto fetched the otp when all the permissions were OFF. this is very concerning, Uninstalled Immediately after that. @vijayshekhar

  • vevanand
    v anand (@vevanand) reported

    @Paytmcare How long will it take to resolve such a small issue??

  • VamshiCrazy
    Siddharth Meesala (@VamshiCrazy) reported

    Dear @Paytm @Paytmcare @PaytmMoneyCareIt has been days since the Bharathi Travels bus accident issue, yet I have received no proper resolution, refund, or accountability from either Paytm or Bharathi Travels.

  • Harshith1302
    Harshith (@Harshith1302) reported

    Hi @Paytmcare, I booked flight 9I-867 from Hyderabad to Pune for 17 March 2026 through Paytm. The flight was cancelled and I was informed that a full refund would be processed. It has been quite some time now, and despite raising a support ticket and following up via email. (1/n)

  • shivani2210
    Shivani R (@shivani2210) reported

    @Paytmcare I have not received any call from Paytm as discussed and I am unable to contact you. Could you help me on my issue and arrange a call back. Thank you

  • GaudelHari1729
    Dr.Hari Gaudel (@GaudelHari1729) reported

    @Paytmcare Issue resolved post 24 hours.

  • GAUTAMKRISHNA2
    GAUTAM KRISHNA (@GAUTAMKRISHNA2) reported

    @Paytm unnecessary deactivate my account it is not a good behaviour with the customer please reactivate my merchant account

  • deepjaihind
    deep@jaihind (@deepjaihind) reported

    @Paytm I am trying to reach customer support from past one week. I am not able to view my wallet balance and not able to use the app. It was working good before. A ticket has been raised and they repeatedly ask the same thing again and again. Can you provide a customer care number pls?

  • lokeshw40703395
    Ł๏ķєรђ (@lokeshw40703395) reported

    Booked a bus through @Paytm on May 18. Waited more than 3 hours, driver didn’t respond, and cancellation info came very late. I shared all details in DM on May 18 itself, but still no update or proper response from support. Very disappointing experience. @Paytmcare

  • kunal9489
    kunal bakshi (@kunal9489) reported

    @Paytmcare My paytm account not working as am unable to use upi...

  • iAdvChaudhary
    Abhishek Chaudhary (अभिषेक चौधरी) 🇮🇳 (@iAdvChaudhary) reported

    @Paytmcare Paytm customer care email ID please.

  • KackarPiyush
    Piyush Kackar (@KackarPiyush) reported

    @Paytmcare @Paytm I had already DMed but haven't received any resolution for the issue I am facing. Could you please let me know if the team is able to solve the issue.

  • kevalmangukia
    Keval Mangukia (@kevalmangukia) reported

    @Paytm @Paytmcare @vijayshekhar Your Paytm Merchant Account Services Customer Care Is Very Bed , Please Improve Your Service 🙏

  • gogold07
    GOLDIE SINGLA (@gogold07) reported

    @Paytmcare Seems that due to your irresponsible behaviour and false service / facilities consistently notifying i need to switch from paytm app.

  • VaibhavSha93481
    Vaibhav Sharma (@VaibhavSha93481) reported

    Hi @Paytmcare, it has been over 24 hours since I shared all details and my account is still blocked with no update in DM. I’m unable to access my UPI Lite balance even though all other UPI apps work fine. Kindly provide a timeline or escalate this urgently.

  • anureyan
    Anurag Mishra (@anureyan) reported

    @Paytmcare Hi @Paytmcare I am unable to access my account since 17 May and raised a complaint through @X It's been 6 days and no one reached out to me nor the problem is sorted. Unfortunately there is no way to reach customer care. What should I do now.

  • kchaudhary583
    Kunal Chaudhary (@kchaudhary583) reported

    @Paytmcare @PaytmCheckin My ticket Id 200011682166 raised on paytm help is still pending and no refund or cancellation has been placed. Kindly cancel the tickets as @airindia with PNR 9K36IK has cancelled my flight return journey

  • SudipSurve
    Sudip Surve (@SudipSurve) reported

    @Paytm The app is not working. For the last two weeks, after opening it, it gives the error "Malicious application detected. Uninstall application and restart device." I have tried resetting the device, but the issue persists. other banking apps are working fine only paytm not working

  • Kuppusrini
    Srini (@Kuppusrini) reported

    @Paytmcare Hi. After reinstalling the App, during login I get a caution as Account Blocked. I have already given details through DM. Pl resolve.

  • lmPSBhandari
    Pawan Singh Bhandari (@lmPSBhandari) reported

    @Paytmcare @anutechie3 Agree, Customer support is usless. Neither getting connect nor resolving issues

  • anutechie3
    @Anu (@anutechie3) reported

    @Paytmcare @Paytmcare how long will u take to fix a issue... I am not able to delete my bank account.. whats wrong with your app... Nor able to do any transaction...

  • ShauryaPathani4
    Shaurya Pathania (@ShauryaPathani4) reported

    @Paytmcare I have been waiting for so long, and yet my issue is not resolved. This is not fair at all. I'm planning to switch to a different app. Kindly put my UPI Lite money back into my bank account. This has been a pathetic experience.

  • VijayRaghv
    Vijay Raghav (@VijayRaghv) reported

    Dear @PaytmTravel @Paytmcare, your “Travel Care” support is an absolute joke. Airlines have already confirmed the refund has been processed, yet your team keeps customers hanging for days with no proper response, no human support, and no accountability. @PaytmTravelCare