Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 22, 3:10 AM GMT+5:30	0	0
Apr 22, 3:30 AM GMT+5:30	0	0
Apr 22, 3:50 AM GMT+5:30	0	0
Apr 22, 4:10 AM GMT+5:30	0	0
Apr 22, 4:30 AM GMT+5:30	0	0
Apr 22, 4:50 AM GMT+5:30	0	0
Apr 22, 5:10 AM GMT+5:30	0	0
Apr 22, 5:30 AM GMT+5:30	0	0
Apr 22, 5:50 AM GMT+5:30	0	0
Apr 22, 6:10 AM GMT+5:30	0	0
Apr 22, 6:30 AM GMT+5:30	0	0
Apr 22, 6:50 AM GMT+5:30	0	0
Apr 22, 7:10 AM GMT+5:30	0	0
Apr 22, 7:30 AM GMT+5:30	0	0
Apr 22, 7:50 AM GMT+5:30	0	0
Apr 22, 8:10 AM GMT+5:30	0	0
Apr 22, 8:30 AM GMT+5:30	0	0
Apr 22, 8:50 AM GMT+5:30	0	0
Apr 22, 9:10 AM GMT+5:30	0	0
Apr 22, 9:30 AM GMT+5:30	0	0
Apr 22, 9:50 AM GMT+5:30	0	0
Apr 22, 10:10 AM GMT+5:30	0	0
Apr 22, 10:30 AM GMT+5:30	0	0
Apr 22, 10:50 AM GMT+5:30	0	0
Apr 22, 11:10 AM GMT+5:30	0	0
Apr 22, 11:30 AM GMT+5:30	0	0
Apr 22, 11:50 AM GMT+5:30	0	0
Apr 22, 12:10 PM GMT+5:30	0	0
Apr 22, 12:30 PM GMT+5:30	0	0
Apr 22, 12:50 PM GMT+5:30	0	0
Apr 22, 1:10 PM GMT+5:30	0	0
Apr 22, 1:30 PM GMT+5:30	0	0
Apr 22, 1:50 PM GMT+5:30	0	0
Apr 22, 2:10 PM GMT+5:30	0	0
Apr 22, 2:30 PM GMT+5:30	0	0
Apr 22, 2:50 PM GMT+5:30	0	0
Apr 22, 3:10 PM GMT+5:30	0	0
Apr 22, 3:30 PM GMT+5:30	0	0
Apr 22, 3:50 PM GMT+5:30	0	0
Apr 22, 4:10 PM GMT+5:30	0	0
Apr 22, 4:30 PM GMT+5:30	0	0
Apr 22, 4:50 PM GMT+5:30	0	0
Apr 22, 5:10 PM GMT+5:30	0	0
Apr 22, 5:30 PM GMT+5:30	0	0
Apr 22, 5:50 PM GMT+5:30	0	0
Apr 22, 6:10 PM GMT+5:30	0	0
Apr 22, 6:30 PM GMT+5:30	0	0
Apr 22, 6:50 PM GMT+5:30	0	0
Apr 22, 7:10 PM GMT+5:30	0	0
Apr 22, 7:30 PM GMT+5:30	0	0
Apr 22, 7:50 PM GMT+5:30	0	0
Apr 22, 8:10 PM GMT+5:30	0	0
Apr 22, 8:30 PM GMT+5:30	0	0
Apr 22, 8:50 PM GMT+5:30	0	0
Apr 22, 9:10 PM GMT+5:30	0	0
Apr 22, 9:30 PM GMT+5:30	0	0
Apr 22, 9:50 PM GMT+5:30	0	0
Apr 22, 10:10 PM GMT+5:30	0	0
Apr 22, 10:30 PM GMT+5:30	0	0
Apr 22, 10:50 PM GMT+5:30	0	0
Apr 22, 11:10 PM GMT+5:30	0	0
Apr 22, 11:30 PM GMT+5:30	0	0
Apr 22, 11:50 PM GMT+5:30	0	0
Apr 23, 12:10 AM GMT+5:30	0	0
Apr 23, 12:30 AM GMT+5:30	0	0
Apr 23, 12:50 AM GMT+5:30	0	0
Apr 23, 1:10 AM GMT+5:30	0	0
Apr 23, 1:30 AM GMT+5:30	0	0
Apr 23, 1:50 AM GMT+5:30	0	0
Apr 23, 2:10 AM GMT+5:30	0	0
Apr 23, 2:30 AM GMT+5:30	0	0
Apr 23, 2:50 AM GMT+5:30	0	0
Apr 23, 3:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (41%)
Mobile App (29%)
Login (18%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	7 days ago
Dārjiling	Transactions	14 days ago
Bengaluru	Mobile App	23 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Manas KJ 🇮🇳 (@kj_manas) reported 11 minutes ago
@Paytmcare @Paytm you have one of the worst in-app help system. There is no way to reach out to you on call for support. I have been one of the earliest users or Paytm & have stick to this app for UPI & all of my needs but did not expect poor support, kindly reach out to me asap
Dinesh Singhal (@DineshS82141523) reported 14 minutes ago
@Paytm @Paytmcare I am unable to log in to my Paytm account from the last [10 days]. Issue: login error Registered Mobile No: 9413351620 This is causing inconvenience as I am unable to access my account. Kindly resolve this issue urgently. #Paytm #LoginIssue
Ayush Shukla (@AyushSh0163710) reported 16 minutes ago
@Paytm @Paytmcare @PaytmCheckin please help me asap
Mr Avik Panda (@Avik24) reported 17 minutes ago
@Paytmcare still the error highlighted not fixed not able to pay the bill shame on @Paytm
R K Sharma (@ranjanhbs) reported 21 minutes ago
a confirmed ticket but zero support till now. Kindly look into this urgently and provide details ASAP. @Paytm @Paytmcare @yolobusindia #CustomerSupport #BusTravel #Urgent
Ghambiraa 🥛 (O+Ve) (@KALion_PawanisT) reported 21 minutes ago
@Paytmcare @Paytmcare This is really disappointing. My money has been debited but recharge is not done and no response from support. If this is not resolved soon, I will raise a formal complaint with RBI. Transaction ID: 204410098968. Please act immediately.
Munesh Bhargava (@MuneshBhargava) reported 22 minutes ago
@paytmbankcare I’ve shared my number multiple times in DM w/o any response,I can’t withdraw money,I can’t use money in any of purchases,I can’t reach out to support executive due to no provision in app, chatbot not helpful, is there anyone in @Paytm who can help resolving it. @vijayshekhar
अज़ीम आलम खान (@Azeemalamkhan2) reported 22 minutes ago
@ShubhamNivdunge @Paytmcare Did paytm solve you problem? I have a same problem
Vikas Dutta (@VikasDutta20) reported 24 minutes ago
@Paytmcare no resolution till now. I don’t know how you people operate, even after more than 48 hours you are not able to give me a reason that why my account access is denied. My daily sip Money is getting defected everyday and what about my money already invested. @RBI
J T (@tiwa33992) reported 24 minutes ago
@Paytmcare Dear paytm business, waiting to solve the issue for almost 23 days.. The issue will resolve this year or next 2027 years.
SaffronSoul (@TheRealDharm) reported 25 minutes ago
@PAYTM @Paytmcare @PaytmBusiness This issue is still unresolved. I’m only receiving generic responses with no actual action. ₹1090 has been wrongly deducted despite fulfilling the offer conditions. I need an immediate refund & clear resolution, not automated replies. Please resolve within 48 hours, or I will escalate this matter further. Kindly treat this as urgent.
Mr Jadu (@jadu_mr1369) reported 27 minutes ago
@Paytmcare How its fair u are at fault Your app promised to provide live location as well bus driver contact number will be provided but what u give no link and broken customer care number of distribution who doesn't pick call at night not satisfactory well going to file consumer complaint.
Deepak Kumar (@DeepakK06069279) reported 27 minutes ago
@Paytmcare they a having such low level management of staff that they automatic switches the mdr charges heigher before even informing the customer and i suggest that no one should use there paytm pos machine for business purpose
Sandeep Raina (@sandeepraina112) reported 30 minutes ago
Mr. X is dead. Long live Twitter paytm app is not working no one to ask no where to go. So much for Digital India. Earlier a tweet would wake up now it puts to sleep. Paytm is a failed concept. @paytm @Paytmcare
Sandeep Raina (@sandeepraina112) reported 32 minutes ago
Is there a way to address paytm account blocked issue? All numbers online are not helping. My paytm account is blocked suddenly @Paytmcare @Paytm
Ayush Shukla (@AyushSh0163710) reported 37 minutes ago
@Paytmcare Hi, I accidentally booked my bus ticket for today instead of tomorrow. PNR: 46726 | Order ID: 26918506108 Route: Farrukhabad → Noida (9:00 PM) @PaytmCheckin Request you to please help reschedule it to 21 April. Would really appreciate quick support. 🙏
sushil (@sushil_64) reported 39 minutes ago
@Paytmcare Your DM not working!!!! I have given reference of my ticket in tweet . Kindly resolve ASAP ...before a I raise a dispute
Adya Prasad Yadav (@santuy377814) reported 41 minutes ago
@Paytmcare Please share payment link my mobile number stolen so I am not able to login that account
sandeep chauhan (@SandeepC75512) reported 41 minutes ago
@Paytmcare I,am faceing a International Flight Ticket refund issue since 8th March 2026,Ticket ID : 200010913337 Genrated on 8th March 2026,Since I,mfollowing up it on regular basis but I didn't get yet any proper update or solutions, I request kindly give me latest update.
रीड की हड्डी किसान (@mia_peachx0003) reported 44 minutes ago
Booked RSRTC bus via Paytm (Sirsa → Sri Ganganagar, 21 Apr 2026, 10:58 AM). No bus info, no staff support at pickup point. Conductor first refused ticket, later allowed on adjustment. Faced delay & stress. Please take action & provide refund. @Paytm @RSRTC_OFFICIAL
Zeeshan (@alishaan_14) reported 44 minutes ago
Hi @Paytm I have contacted your customer care for support and asked to connect me to an agent. No updates on your end. It's been half a day. Kindly hurry the matter. This is taking so much time
Madhav Gupta (@Madhav_Gupta14) reported 44 minutes ago
@Paytmcare Redirecting me isn’t a resolution. This issue has been pending for long and impacts access to my wallet funds. Please escalate internally, assign a case owner, and share a ticket ID with a clear resolution timeline.
sushil (@sushil_64) reported 49 minutes ago
@Paytmcare Your DM not working!!!! I have given reference of my ticket in tweet . Kindly resolve ASAP ...before a I raise a dispute
Ashutosh Bhawsar (@bhawsar33) reported 55 minutes ago
@PaytmBusiness @Paytmcare they dont have customer care, worst AI bot, not able to understand queries, only few Automated reply, worst, worst worst company, dont go with paytm
SUJIT BANERJEE (@SUJITBAN23) reported 55 minutes ago
@shivam783590160 @Paytmcare @Paytm Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.
Astha (@Astha02singh) reported 55 minutes ago
@Paytmcare 200011294603 Still not resolved.. i think ya all need to focus on ur customer service rather than putting all ur moneys in ai . I think ya all have sacked ur employee coz I have dmed multiple times on insta n nobody is responding over there. @vijayshekhar
ananya Yadav (@ananyaY92254327) reported 56 minutes ago
@Paytmcare is there any update, is the issue resolved?
ವೇಣುಗೋಪಾಲ್. ಎನ್ (@Venu83289) reported 57 minutes ago
@Paytmcare @Paytm @PaytmMoney hello I want withdraw my Mutual fund money but no withdrawal option I have tried to connect customer service but no call accept or no calls recieving Ru cheating customers
Siddarth Jain (@iamsiddarthjain) reported 60 minutes ago
@PaytmBusiness @Paytmcare It has been 3-4 days and my issue remains unresolved. Despite your claims, the 'other wallet' option is still active. Please escalate this immediately. If you cannot fix this, initiate the removal of the Soundbox from my store as I no longer wish to use your service
life of Indian (@Abhishekup143) reported 1 hour ago
I am facing the same issue with my @Paytmcare Payments Bank KYC. I’ve been trying for a long time waiting over an hour for connection, and still getting rejected saying my face and PAN card don’t match. I am using my original PAN cardPlease look into this urgently. @vijayshekhar