Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (50%)
- Login (25%)
- Website (19%)
- Transfer (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, Bhubaneshwar, Agra, and Chhindwāra.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Login | 22 hours ago |
|
Varanasi
|
Login | 3 days ago |
|
Dehra Dūn
|
Login | 3 days ago |
|
Delhi
|
Mobile App | 5 days ago |
|
Kolkata
|
Mobile App | 12 days ago |
|
New Delhi
|
Mobile App | 21 days ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Better Kalyan Shilphata (@aslamshaikh12) reported@Paytmcare I not received sound box till now money paid already. Not able to connect to customer care nor able to speak with customer care or raise a ticket through app. Very poorest service. 0 rating. Order id: 27210767515 Ordered through merchant app.
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Better Kalyan Shilphata (@aslamshaikh12) reported@Paytmcare complained and shared details but no response poor service. Shared everything in dm. And in earlier tweet just wasting time.
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Raghavendra Jalluri (@bhagavanraghave) reported@Paytmcare @PaytmTravelCare its been already 10 days I have raised a ticket immediately after the bus got cancelled with proof for the from the operator. But the ticket got closed with no resolution and refund. If the operator is not responding issue the refund as it's already been 10 days.
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AJAY MALANI (@ajaymalani34) reported@Paytm Plz share customer care no
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Sameer sharma (@sameerdj16) reported@Paytm Worst service ever , I have booked a flight ticket via Paytm, after 6 hours my booking gets confirmed showing on Paytm but , when I confirmed it with Airlines it gets cancelled and money also gone ! Time to knock doors of Consumer court
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naveendundigalla (@naveendkumar) reported@PaytmBusiness @Paytm @Paytmcare problem facing regarding the ticket id 500010248984 raised on 3rd July 2026 regarding the deactivation of sound box. You people cannot find service engineer in one the biggest twin city of Hyderabad to deactivate the device.
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Sandeep Keshri (@Sandeep9119) reported@Paytm @Paytmcare why are you all not even bothering to reply and resolve the issue of the customer are you serious
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bhawna (@bhawna2212) reported@Paytmcare How many more days I have to wait for this issue to get resolved.. isn't it funny that paytm is not bothered to resolve customer's issue from past 15 days. @Paytm
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Govind Deshwal (@govinddeshwal01) reported@Paytmcare Hi @Paytm, I have already sent you a DM with the required details, but I haven’t received any response yet. My ₹843 is still stuck, and the insurance company has confirmed they have not received the payment. Kindly check my DM and resolve this issue at the earliest. This delay is causing unnecessary inconvenience.
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Brundha (@brundhareddy24) reported@Paytmcare I raised a refund request under Ticket ID 200011741269 more than a month ago, but the issue is still unresolved. Multiple followups have not resulted in any update. Kindly look into this on priority and process the refund at the earliest. Pls provide a status update.
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Naveet Bali (@BaliNaveet) reported@Paytmcare Would request if TAT can be defined for customer requests as I don’t want to wait for resolution until eternity !
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SISU (@EG0KILL3R) reported@Paytmcare Seems like the issue wont be resolved by today itself
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_KARMA_ (@karma_01_) reported@Paytmcare complaint remains unresolved. Your recovery agents continue contacting my relatives, causing mental harassment and violating my privacy. I expect @Paytmcare to stop these third party calls immediately and address this issue without further delayPlease respond publicly #Harassment
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Ayush Agrawal (@sumitagrawal729) reportedHi @Paytm @PaytmBank not able to withdraw my money from Paytm bank using UPI pls help
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Anustup🇦🇺🇦🇷🇧🇪 (@Willmcfc49) reportedNowadays @Paytm @Paytmcare have also started to charge platform fees from the customers 1.80 Rs It seems nominal but just multiply it with millions of customer usages Staggering We aren’t supposed to pay this Will shift from this app soon 🔜
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Govind Deshwal (@govinddeshwal01) reported@Paytmcare Update: The refund has now been received in my account. Thank you for the support and prompt resolution. Issue resolved.
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Ritwick Ghosh (@RitwickGhosh3) reported@Paytm @Paytm There is no proper reply over DM. Help me to connect in call with an agent.
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White Spartan (@MR_WhiteSparten) reportedHi @PaytmBusiness @Paytmcare , I am facing a severe battery issue with my Paytm Soundbox 4.0. Previously, it worked fine, but now it drains daily even with limited 9 AM - 9 PM usage. It falsely announces "Battery Full" within just 5 minutes of charging. Please help me replace thi
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bhawna (@bhawna2212) reported@Paytm My Paytm account has not been working for more than 15 days, and my issue is still unresolved. Every time I raise the concern on X, I receive the same response saying that the team is “working on it,” but there has been no actual resolution.
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Aakash Goyal (@AakashG0yal) reported@Paytmcare I called Abhimanyu Bus service on 8 july and they said from our side refund has been issued it's upto the paytm when will they issue your refund.
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Ravi Gupta (@Ravipharma87) reported@airindia @Paytmcare @RamMNK dear team i have booked the ticket as per Pnr number 7XJ6VF but not flight is cancelled.plz help out to me..I have urgent work
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Aakash Goyal (@AakashG0yal) reportedMy bus booking was cancelled by the operator a day before travel. I reported the issue on 8 July and was assured a resolution in 3–4 days, but it's now day 5 with no update or refund. @Paytm @Paytmcare @PaytmCheckin Please resolve this at the earliest. Order ID: 27255988499.
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bhawna (@bhawna2212) reported@Paytm My issue with Paytm, raised on 22nd June 2026, remains unresolved till date despite repeated attempts. The service is still not working, and no effective resolution has been provided so far. This prolonged delay reflects poor customer support and system inefficiency.
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suraj thammi (@0xsuraj719) reportedHi @Paytm @PaytmMoney I interviewed for a Tech Intern role at paytm money, cleared all rounds, and submitted all requested documents. The hiring was put on hold, and my HR contact has since left. I'd really appreciate if someone from the hiring team could help with an update.
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jain jain (@saurabhj77) reported@Paytmcare Ticket I'd still left unresolved after 72 hrs. Worst level customer care service
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Rohit Gupta (@roohiitgupta) reported@Paytmcare I have made a flight booking using Paytm travel through app I opted seat selection for the respective airlines, later airline confirms booking but not the seat selection Do help @Paytm
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vikas Kumar (@VikasSh20778311) reported@Paytmcare @Paytmcare plssss sir solve the problem 🙏🏻🙏🏻🙏🏻 refund amount is not received!!!!!!
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Sk Sen (@ShivendrSen) reported@Paytmcare How many days paytm take to resolve my problem?
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Anirvan Jha (@anirvanjha) reportedHow were senior citizens expected to know a TDR was required when Paytm itself showed “Train Cancelled”? This is a clear service failure. @Paytm @Paytmcare please take responsibility, investigate and refund ₹3,702.65 immediately. All supporting screenshots are attached. 3/3
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vinay dev (@dev_vinay) reportedHi team, my brother is a vendor using your UPI machine. The same is not working now. Trying your helpline which is hopeless. Please support @Paytm