Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (58%)
• Transactions (22%)
• Login (14%)
• Website (3%)
• Transfer (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, Lucknow, Kolkata, and Varanasi.

City	Problem Type	Report Time
Chhindwāra	Transactions	8 hours ago
Noida	Transactions	12 days ago
Pānīpat	Login	12 days ago
New Delhi	Transactions	12 days ago
Chhindwāra	Transactions	12 days ago
Bengaluru	Mobile App	12 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Md Aurangzeb(اورنگ زیب) (@Andcolorpocket7) reported 2 minutes ago

  @Paytmcare My issue is not fix until now

• 
  Chintan (@ChintanSisyphus) reported 2 minutes ago

  @Paytmcare You guys should get a award for the horrible customer care and harassment you guys do !!! I booked a flight ticket yesterday from the app and since then I am not able to do web check-in..there is customer care number, no response to 5 complaints I made on the app

• 
  Karan Kasat (@KaranKasat) reported 7 minutes ago

  @Paytmcare Hello Team, I was trying to reach you over customer care number but it was not happening. Can someone please call me back on +91-9167834448? It’s a bit urgent

• 
  Karan Kasat (@KaranKasat) reported 8 minutes ago

  @Paytm Hello Team, I was trying to reach you over customer care number but it was not happening. Can someone please call me back on +91-9167834448? It’s a bit urgent

• 
  Cyril Johnson (@CyrilJohns96815) reported 9 minutes ago

  @Paytm @Paytmcare There is no way to reach out to paytm for emegency support. I have raised a ticket 200012533997 but no one seems to be responding. Is there a way to call and speak to an agent??

• 
  Chinmaya (@ChinmayaSaxena) reported 13 minutes ago

  @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

• 
  Shivmani Bind (@ShivmaniBind) reported 13 minutes ago

  Paytm @Paytmcare Your AI support is frustrating. It traps users in endless automated replies with no easy way to reach a human agent. AI should assist, not replace customer support especially when people’s money is involved.Please bring back easy access to human support. #Paytm

• 
  Surjeet Singh (@asksurjeet) reported 18 minutes ago

  1/5 @Paytmcare What is happening in your system? I’ve been trying to complete device verification for the last 3 days but keep getting “Verification couldn’t be completed – We didn’t receive the verification SMS”. I already have an unlimited recharge pack + extra top-up balance on my number. Still not able to login. Please resolve this urgently.

• 
  kadam Soni (@KadamSoni3) reported 19 minutes ago

  @Paytmcare The problem is still not resolved. One issue has been fixed, but another is still pending. What’s going on? I’ve been using Paytm since 2021 and have never experienced this kind of problem before. Please resolve it as soon as possible.

• 
  Golu Nagar (@GoluNagarFVK) reported 20 minutes ago

  Hello paytm, I'm unable for paytm for business merchant account because of location error but many shopkeepers using paytm for business in my pin code area but why this service not available for me ? @Paytmcare @PaytmBusiness

• 
  GenuineGuy (@GenuineguyKs) reported 24 minutes ago

  @Paytm i need urgent help. Can you telo me how to contact your customer service on phone as emails are not helping at all ??

• 
  🇮🇳Rao Sharukh🇮🇳 (@BeingRaoSharukh) reported 25 minutes ago

  Worst experience with Paytm. ₹6,225 was debited from account 3 days ago, yet the payment is still pending despite multiple complaints. Two tickets raised already but nobody contacted yet.   Call me now and resolve this issue now.       Con no - 9690773800 @Paytmcare @Paytm

• 
  Rohit Kumar (@RohitKu73338260) reported 25 minutes ago

  @Paytmcare Hey Paytm I already connect with you previously with the same issue but still I am not getting any kind of resolution so can you please do something faster

• 
  kushal das (@kushal8609) reported 27 minutes ago

  @Paytmcare Still problem not resolved.

• 
  mithu bhatia (@mithubhatiaaa) reported 29 minutes ago

  .@Paytm @Paytmcare yall gen suck man absolutely the worst customer experience ive had

• 
  Manik Nayyar🇮🇳 (@maniknayyar1) reported 30 minutes ago

  🚨IMP! Pls don't book train tickets from @Paytm as the app debits linked accounts without even entering a UPI PIN. I was just checking train ticket on paytm app and it asked me to login to IRCTC, which I didn't but my account was debited without login & UPI PIN @Paytmcare

• 
  Jagdeep Singh (@MLAJagdeepSingh) reported 30 minutes ago

  I have booked air ticket but wrongly I have press wrong date due to which I want to call you for refund but none of your customer care number is working it is very pathetic condition with Paytm with which I was doing lot of payments one of their number say you are not registered with us. I have just lost 6000 rupees but future I will not use Paytm and I'll suggest other also @Paytmcare

• 
  nitin pandey (@thenitinpandey_) reported 31 minutes ago

  @Paytm @Paytmcare (Ref No: 311916579976), but the beneficiary has still not received the amount and the amount has not been reversed to my account. Please resolve this issue urgently. #UPI #PaytmSupport

• 
  Rajat Agrawal (@MoneyElevat) reported 37 minutes ago

  @Paytm @Paytmcare is a total scam I cancelled gold SIP on PayTM but it is not cancelling it Their customer care doesn't exist, and chatbot is designed to never solve a query They don't let you even delete your bank account; never doing business with them again #scam #fraud

• 
  Zolpidem (@notnowshay) reported 37 minutes ago

  Is @Paytm down?? @Paytmcare

• 
  Justin Army (@JustnbieberIND) reported 38 minutes ago

  @Paytmcare The customer has left shop after he showed us that the payment has been completed. What should I do? Did I lose the amount?

• 
  zaheir crazy (@zaheirkhan) reported 39 minutes ago

  It's been 3 days since I emailed @PaytmCare (Case ID/Email Sent) regarding my hidden wallet, but no reply. Their customer care calls disconnect automatically saying 'number not registered' and AI chat is useless. Need urgent resolution. @Paytm @PaytmBank

• 
  it's Vim (@VimalSingh04) reported 39 minutes ago

  @mithubhatiaaa @Paytm AI is responding you . I hate these companies that Use AI for customer assistance

• 
  Abhi$hek Hindustani (@BrownBoi07) reported 46 minutes ago

  @Paytmcare No further assistance required and I'll make sure to not use your service anymore thanks

• 
  Abhishek (@Abhis2309) reported 50 minutes ago

  @Paytmcare why buyin soundbox compulsary with QRcode service. Your silence proves ur MALIGN INTENT. U hv instructed ur REGIONL Mangrs 2nt allow sell QR scannersseperately n force merchats 2buy soundbox for 999rs. Iam reporting this to @RBI how u forcin small biz 2buy soundbox

• 
  Jim_GAVahora (@JGavahora) reported 50 minutes ago

  @DrAbhishek_Ind @Paytmcare Waymint. Some tech glitches- server down for some users. U R the lucky ones like me !!

• 
  Surjeet Singh (@asksurjeet) reported 52 minutes ago

  @Paytmcare 1/3 Thank you for the update, @Paytmcare.
Appreciate you reviewing the device verification issue on priority. Please keep me posted as soon as there’s any progress.

• 
  CA Sridhar (@SRIDHAR00772301) reported 57 minutes ago

  @Paytmcare @Paytm pls help

• 
  Vikas Sharma (@Vikass_BJP) reported 57 minutes ago

  Tkts cancellation is there but not getting refund as per policy of 24 hours if payment done by UPI very bad Service @Paytm

• 
  rajan ahuja (@rajanahuja9) reported 60 minutes ago

  @Paytmcare Can you help to process cancellation and refund