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Paytm

Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 56% Mobile App (56%)
  • 19% Website (19%)
  • 19% Login (19%)
  • 6% Transfer (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, and Bhubaneshwar.

CityProblem TypeReport Time
Kolkata Mobile App 7 days ago
Kolkata Login 9 days ago
Varanasi Login 11 days ago
Dehra Dūn Login 11 days ago
Delhi Mobile App 14 days ago
Kolkata Mobile App 21 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • _Lakhan_soni
    Lakhan soni 🇮🇳 (@_Lakhan_soni) reported

    Dear @Paytm, please stop spamming me with bike insurance notifications. I'm not interested, but I still get them every day. This is a terrible user experience. Please fix it.

  • KuldeepSikarvar
    Kuldeep s sikarvar (@KuldeepSikarvar) reported

    @Paytmcare SBI Customer Care has confirmed twice that no refund has been received against RRN 617303079622. SBI is not providing written confirmation. Kindly recheck with your payment partner and share proof of settlement or reprocess the refund.

  • _rajmalhotra
    Raj Malhotra (@_rajmalhotra) reported

    @Paytmcare If my current market value is 38k wth it is coming down to 36k while selling, are you guys dumb or what. Can't you just simply bifurcate the 5% that you're taking on which basis.

  • Prashant_S_Gwl
    Prashant Bhadoria (@Prashant_S_Gwl) reported

    @Paytmcare I still cant login paytm showing security alert

  • _AnkitKejriwal
    Ankit Kejriwal (@_AnkitKejriwal) reported

    Had switched from @Paytm to @CRED_club upi about a year ago and it’d been great till I discovered today that you can’t export UPI transactions on Cred. The customer support confirmed this isn’t possible even as a special request. Sad. Have to switch again.

  • malyalakarthik9
    Karthik Malyala (@malyalakarthik9) reported

    @Paytmcare Despite meeting all the conditions, I still received the same error. Because of this, I had to pay for my travel from my own pocket. I paid extra for ATP but didn’t receive a timely resolution. What is the purpose of this package if it cannot be used when it’s actually needed?

  • brundhareddy24
    Brundha (@brundhareddy24) reported

    @Paytmcare @Paytm @Paytmcare Why the hell are you not responding or not even looking into the ticket i have raised in paytm app??? Such a disgusting app and customer service

  • yo_lak
    Yola (@yo_lak) reported

    PayTm is really good in the cases where the internet connection is too slow. Never fails. @Paytm

  • sarsjits
    Jitendra Sarswat (@sarsjits) reported

    @KartikDiscovers Aesa Kyun Laga bhai. I am one of the early user of this type of service which was launched by @Paytm for buying 2 wheeler. Also I worked there in those days so I thought why not. It was a charm to purchase and get hell lot of vouchers.

  • rawat_divanshu
    Divanshu Rawat (@rawat_divanshu) reported

    What a pathetic customer service is thi, @Paytm? I asked why the minimum order value wasn't mentioned in Flipkart's T&Cs, and your executive is just reading back the voucher terms instead of answering my question.

  • bhupimidha
    MIDHA BHUPINDER 🕉 (@bhupimidha) reported

    @Paytmcare @TheOfficialSBI kindly help

  • indra_agrawal
    🇮🇳 Indraवर्धन 🇮🇳 (@indra_agrawal) reported

    @Paytmcare sound box not working, no response from your side , no real person on call

  • naseemjaved_313
    Mohd Naseem (@naseemjaved_313) reported

    Hey @Paytm @Paytmcare, I am facing an issue while logging into my app. Even after entering the correct OTP, the app shows a "wrong OTP" or submission error. Please fix this login glitch at the earliest.

  • akakshya12
    akshya (@akakshya12) reported

    @Paytmcare @Paytmcare @Paytm its my last of using paytm low support 0 customer service

  • saybwala
    Anand Sankar (@saybwala) reported

    Hey @Paytm @Paytmcare stop using an AI bot to call and harass B2B customers. AI bot is not a key account manager. B2B customers need actual human support.

  • SURESHK63423824
    SURESH KUMAR (@SURESHK63423824) reported

    @Paytmcare When will Paytm Payment Bank customer deposits be processed?

  • bhawna2212
    bhawna (@bhawna2212) reported

    @Paytm How much more time will it take to resolve my issue? It has been almost a month now, and every time I raise it on X, your team replies that you are “working on it.” I want to understand how long a customer is expected to wait for a basic issue to be resolved.

  • ashleysha
    ashleysha yesugade (@ashleysha) reported

    @Paytmcare This is a product policy n dark pattern interface issue, not an individual account error. I’ll not share private details over DM to be buried in a generic ticketing loop. Please escalate this directly to your compliance n data protection heads to fix your misleading ad loops!!

  • i_mohit6
    Mohit Choudhary (@i_mohit6) reported

    @Paytmcare But my another iphone 8plus and iphone x runing paytm smoothly why do i have issue with my iphone xr

  • AakashG0yal
    Aakash Goyal (@AakashG0yal) reported

    Maybe @Paytmcare @PaytmCheckin @Paytm should rename "Customer Care" to "Customer Ignore." It's been 10+ hours with zero response. Is acknowledging a customer's refund query really that difficult? Still waiting for an update on Booking ID: 27255988499.

  • 0x_devesh
    Devesh Jha 🕉️ (@0x_devesh) reported

    @PaytmCare @PaytmBusiness URGENT: I am unable to change my settlement setting to 'Next Day Payout' due to a continuous server error on your dashboard. Same-day multiple payouts are causing SBI to flag my savings account, risking a freeze! Bank change is also on hold. Please fix this ASAP! #Paytm #PaytmBusiness #BankingIssue

  • Sandeepm881990
    Sandeep Malhotra (@Sandeepm881990) reported

    @Paytmcare Hi Ria, What is my fault here, and why Paytm allow such kind of fraud operators to list their name on paytm, I don't know the operator I booked my tickets via Paytm and I have not get the service for which I paid, so should get refund or else I will escalate to higher level

  • BharatKaSikh
    Bharat Ka Sikh (@BharatKaSikh) reported

    @paytm @paytmcare Your service is a disgrace. No option to cancel the Soundbox, customer care is nothing but AI, I receive calls from you those are AI too. Stop forcing unwanted charges. Cancel it now before I smash this useless box.

  • 0x_devesh
    Devesh Jha 🕉️ (@0x_devesh) reported

    @PaytmBusiness @vijayshekhar @Paytmcare If you don't want to keep customers, then why do you have the platform, just end it. AI has been deployed in the name of customer care, it is not able to handle it, will customer all die out of frustration? I had just one small complaint that the money is coming directly into my account. Why do I need a business account? If I want to receive payment directly, then I can do it through any normal UPI.But you people or I closed your FIR directly without any solution, what nonsense is this?

  • Prosenj26121111
    Prosenjit (@Prosenj26121111) reported

    @Paytmcare What follow up you saying, you called from an number which i can't back is this your follow up, since 2 weeks i faced data shortage with your recharge plan, share your senior number so i can help them to understand about buisness & customer priorities, shame.

  • Avijit_Das
    Avijit Das 🇮🇳 (@Avijit_Das) reported

    @Paytmcare Hello Hemant, I have got some response in DM. It assumes that the problem is with the user. It assumes 1) my app is not up to date & 2) I had unstable connection. Good luck improving your service with that attitude.

  • Prabhavjawla
    प्रभाव जावला (@Prabhavjawla) reported

    Huge delay in payment updates on @PaytmBusiness money is deducted but 'Payment Received' isn't showing in my app. Is the server down? Please resolve this quickly, it's disrupting business @Paytm

  • nwsAbdullah
    Muhammed Abdullah (@nwsAbdullah) reported

    @flyspicejet @Paytm Extremely disappointed. We were informed at the airport that SG-472 was cancelled, and SpiceJet staff confirmed a full refund for both onward & return tickets. Now SpiceJet asks us to contact Paytm due to a group booking, while Paytm isn't resolving the issue!

  • nidhimg
    Nidhi Gandhi (@nidhimg) reported

    Just tried to reach @Paytm customer care number of their head office. She gave me another number and hung up without listening to my issue. Also, The contact number given by her did not exist. Horrible service @Paytmcare

  • i_m_hemz
    Hemz (@i_m_hemz) reported

    It’s been four days and still i am unable to add back my bank account. @Paytm help. Please fix the bugs in the app