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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Full Outage Map
TransactionsProblems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
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Transactions (83%)
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Login (17%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Chennai, Mumbai and Raipur.
| City | Problem Type | Report Time |
|---|---|---|
 Chennai |
Transactions | |
| Mumbai |
Login | |
| Raipur |
Transactions | |
| Mumbai |
Transactions | |
| Indore |
Transactions | |
| Bahādurgarh |
Transactions |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Mr. X
(@SudipGh63016449) reported
@Paytmcare I have still not received any update regarding the issue I have shared in DM.
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@Paytmcare My problem is still at the same place, please don’t have any misunderstanding. Read the DM again and then reply carefully.
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Mr. X
(@SudipGh63016449) reported
@Paytmcare I don't want to use UPI. Leave it paytm. thanks for useless platform and useless customer service
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यश पाराशर #AmritMahotsav
(@Join2yash) reported
Dear @Paytm Why is this sudden I'm being charged on receiving payments. Previously there were no changes on payment of upto 2k (Rupay CC). And now 2.95% charges. I raised the concern the same day on customer care, and till day no response. It have already been 3+ days.
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@vijayshekhar My Paytm Business account shows a fake shop address in Rajasthan, while I’m from UP. Even a soundbox was ordered there which I had to cancel myself. Your Support team not taking it seriously. This is a very serious concern for me treat to privacy @Paytmcare @Paytm
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Pradeep Jakhar
(@PradeepkJakhar) reported
@Paytmcare It's been almost a month, my issue is not resolved yet, a month is not enough for you to resolve any issues @Paytmcare @Paytm
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Kush
(@kush4India) reported
Paytm --as a PSP-- is great, but their customer service and support is really pathetic. They themselves don't know what they are suggesting and what is the actual issue! Please re-structure your mechanism, its really hopeless, even @vijayshekhar ji will criticize. @Paytmcare
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@vijayshekhar @Paytmcare @Paytm I don’t even want a business account. I’ve been trying to close it for so long but I can’t reach customer care and the chat support is completely useless.
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@Paytmcare Whose address is saved in my Paytm and why are you delivering the soundbox there? Please check and fix the issue as soon as possible.
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CA Hrishikesh Naik
(@NaikHrishikesh) reported
@jeewangarg_ @Paytm @vijayshekhar With great power came greater responsibilities. Even though you think Paytm was the founding father for digital payments, living up to its name was not a task they handled well. They faced serious reputation damage due to multiple issues: In early 2024, the Reserve Bank of India (RBI) ordered Paytm Payments Bank to stop accepting new deposits citing “persistent non-compliance” including flaws in KYC procedures and governance concerns. This led to loss of consumer and investor confidence. India’s financial crime agency (ED) accused Paytm and its subsidiaries of violating foreign exchange rules with investments and foreign funding irregularities. Paytm’s CEO faced regulatory penalties from SEBI for stock option violations and misuse of influence in equity allocations. Two Paytm Payments Bank employees were arrested for fraud involving releasing frozen funds unlawfully. Though Paytm’s app and payment services continue, these legal and compliance failures made it a controversial name, eroding confidence in its banking operations and raising questions about governance and risk management.
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Mr. X
(@SudipGh63016449) reported
@Paytmcare I have contacted yesterday. sent DM. you guys didn't respond after saying at the earliest. this is what paytm is providing in the name of service. this is why i have took a long break and didn't do any bill payments using paytm. i would again refrain from using paytm
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Kartik Sarap
(@KartikSarap) reported
@rjs_kumar @Paytmcare @PaytmBusiness Please provide me with a proper reference/ticket number and a clear timeline. How long do you expect a customer to wait for such a small issue? It has already been delayed far too much. Kindly stop giving the same excuse and share the exact timeframe by when this will be resolved
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Vaibhav D
(@IamtheVaibhavD) reported
@Paytm @paytmbankcare Extremely disappointed! My support ticket has been pending for 15 days with no resolution and no timeline provided. @Paytmcare — this is unacceptable. Please escalate and resolve immediately. Ticket no. 500000334693
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@vijayshekhar @Paytmcare @Paytm The soundbox is not even showing in my app and on Twitter your team just keeps sending templates saying the issue is resolved. What kind of support is this?
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Mo Bilal Rayeen
(@imcartoonbroo) reported
@PaytmBusiness @Paytm @Paytmcare I’ve already closed my shop, but I’m still being charged ₹125/month for the Paytm Soundbox service. I request you to deactivate the Soundbox permanently and refund the amount charged after shop closure. Please resolve this at the earliest. 🙏
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Pradeep Jakhar
(@PradeepkJakhar) reported
@Paytmcare Your app support did not resolve my problem that's why I'm here ....
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Rara Sharma
(@RaraSharma1990) reported
@Sassyanokhi__ @Paytmcare Connect with @getmyrefundin They will help you get a full refund without charging you anything in advance
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JD
(@who_iz_jd) reported
@paytmmoney, what should I do? @Paytm I bought stocks in 2022, and I went abroad for two years. Now, when I’m trying to access it, it shows me “Your account has been revoked. Please call support service (not working)” I also sent an email but haven’t received any response
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Sun
(@MessiVerse_10) reported
@Paytmcare you know your customer service is so **** that we actually have to write a full post to make you look into our dms..smh never falling prey to this again
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Ankurr Singh
(@OfficeofRajput) reported
@Paytmcare @Paytm You are charging for instant settlement but amount is not settled till now and amount is showing pending since fifteen days . resolve the issue Rs 20,000.00 has been settled to your bank a/c 7977******2540 Federal Bank
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SWAMI.BLOG
(@swami_blog) reported
@jeewangarg_ @Paytm @vijayshekhar Big fan of him. He deserves more credit than what had happened to paytm. He did something when technology was not sufficient. Only people who had worked at banks know the pain. Maintaining a transaction intact is impossible especially at India. He deserves all the credit for his wealth as well as for the humility. Paytm will reach it's heights incoming years. And Indians should support this company.
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SHASHANK NAIDU
(@SHASHANKNAIDU9) reported
@Paytm @Paytmcare @PaytmBank From yesterday I have been trying to reach out to your customer care but not a single attempt I could go through, I have raised ticket yesterday( ticket id -200000210749) but no one contacted me over the call not addressed my , need urgent support.
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CA Sumit Gupta
(@007sg) reported
@airindia @Paytm @Paytmcare i have booked tickets from your platform in Sunday, for return journey and paid, now due to reshedule their is issue of disconnecting flight. If I asked to cancel entries booking,I was told by paytm they deduct 7.5k per person, why am suffering 1/2
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Siddharth
(@I_msiddharth) reported
@Paytmcare I have Paytm sound box ,in initial you used to deduct 25rupees as sim Card charges bt now you are deducting 82 rupees as sim card charges? Without informing earlier? Unethical. And not even resposing on customer service. Worst service @Paytm @PaytmMoney
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Iam_Larawin
(@IamLarawin) reported
Hey @bankofbaroda , @PhonePe , @Paytm, your apps are showing my account balance as zero, which is incorrect. I was able to make a transaction, so I know the funds are there. Is there a system-wide issue? This can cause unnecessary panic for customers. #DigitalIndia #Banking
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Aayush Mishra 🇮🇳
(@reach_ayush) reported
@Paytmcare @Paytm @Paytmcare The shop address and state are wrong. I never added this address myself. Please check and fix it as soon as possible.
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Mr. X
(@SudipGh63016449) reported
@Paytmcare I have sent DM. kindly check and resolve the issue
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Mohammed Kadiwal
(@Mohamme02658198) reported
@Paytmcare @PaytmBank @Paytm raised a support ticket (22204829219) but my issue is still unresolved after several days. Please assist and provide a solution as soon as possible.
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Kartik Sarap
(@KartikSarap) reported
@Paytmcare @PaytmBusiness Please provide me with a proper reference/ticket number and a clear timeline. How long do you expect a customer to wait for such a small issue? It has already been delayed far too much. Kindly stop giving the same excuse and share the exact timeframe by when this will be resolved
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Anukul singh
(@Anukulsingh18) reported
@ottplayapp facing issue while applying voucher that I purchase from @Paytmcare it’s showing coupon code is inactive kindly help