Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (37%)
- Transactions (32%)
- Website (16%)
- Login (11%)
- Withdrawals (5%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, and Qādiān.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Mobile App | 3 days ago |
|
Yamunānagar
|
Website | 5 days ago |
|
Mumbai
|
Website | 11 days ago |
|
Greater Noida
|
Mobile App | 11 days ago |
|
Hyderabad
|
Login | 25 days ago |
|
Dārjiling
|
Transactions | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Piyush Ranjan (@oopspiyush) reported@Paytmcare i had my account in paytm payments savings Bank and some money was there now when I want to withdraw I'm unable to . I'm unable to login even in payment savings app. Please help
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sanchit (@SanchitRah20804) reportedBooked a bus on from hisar to ludhiana. At 5 AM the driver said the bus isnt coming. Sent 40-50 messages to support, got a reply after a MONTH saying “sorry” but no refund.Why will i not receive a refund even after proofs. Never using ur service again Terrible service @Paytmcare
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Vineela Sushmitha (@itsme_vineela) reported@Paytmcare If the chatbot responses are unreliable, why are customers forced to depend on them as the primary support system with no direct clarity available? No transparency, delayed responses, conflicting explanations, and unnecessary stress throughout this experience. @Paytmcare
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pawan kumar (@pawank_r) reportedDear @Paytm, @Paytm Care, and @vijayshekhar, kindly resolve the issue I have been facing for the last 4 days. I am completely stuck bcz of this service issue and facing a lot of inconvenience. Instead of sending generic replies, please ensure that my concern is addressed promptly
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KKinDel (@KulshreshthK) reported@Paytm Your app. Is not working. For several months the app stopped showing the UPI lite balance. Not would it allow using the UPI lite balance for transactions. 2 days ago, all UPI transactions stopped working. All you do is raise tickets and keep buying time, week after week !
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sanjayholani (@sanjuholani) reportedHey @Paytm @Paytmcare — I've had ZERO usage of your Sound Box for 18+ months. No service. No communication. And suddenly ₹1940+ is charged out of nowhere! 🚨 Asked for help via chat → No resolution Called helpline → this is unacceptable from a #fintech
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Siddharth Singh (@TurbulentHead) reported@Paytm @Paytmcare Its still the same, hope your internal team doesn't take more time to rectify this issue or do i need to switch?
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vishalkumarchauhan (@vsl1990) reported@PMOIndia @Paytm rubbish service india
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Rajat Official ⛳️ (@official07rajat) reported@Paytm @Paytm @vijayshekhar Paytm app on Android is crashing automatically right after payment. Money gets deducted but app goes back to home screen. This is very frustrating! Please fix this bug in the next update. 🛑📱
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ANIL KUMAR JAISWAL (@janil01654) reported@Paytmcare @Paytmcare @Paytm I’ve DM’d 4 times but no fix for 25 days. “Access Denied / Hang on tight” appears right after entering my number (OTP screen never comes). Tried reinstall, network reset, other networks/devices. Looks like false device/IP block. Please resolve.
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satyam kumar (@satyamk76748190) reportedPaytm fools their customer by cancelling their flight ticket by self to earn commission but don't think about mental harrasment of customer with involvement of airline company. I will lodge complaint in consumer court for mental harrasment. @Paytmcare @IndiGo6E @MoCA_GoI
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darsh patel (@darshrockzz) reported@Paytmcare One my personal loan from hero fincorp completed in sep 2024 but on 3rd May 11 40am debit 9640 rs. I asked to hero fincorp they said this transaction done by paytm so I share my noc n bank statement to paytem support foram they create ticket for it but no response.
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Jitendra Puri Goswami (@Jitendra_purii) reportedNeed help! My friend recharged for his @airtelindia number via @Paytm and received confirmation messages from both. But after 10 days of use, he started getting recharge expiry alerts when calling and on the 11th day, the recharge expired. How the hell is it possible?🥲
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CaptainNadine196 (@anshtrused) reported@Paytmcare @manjeet_singh4 Sir I am unable to login and see my balance from the many days please solve this issue I feel regret to using your service
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KKinDel (@KulshreshthK) reported@Paytm @vijayshekhar @mdeora1 Your app. Is not working. For several months the app stopped showing the UPI lite balance. Not would it allow using the UPI lite balance for transactions. 2 days ago, all UPI transactions stopped working. All you do is raise tickets and keep buying time, week after week !
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pawan kumar (@pawank_r) reported@Paytmcare @vijayshekhar kindly ask your team to resolve the issue. Information asked is already furnished hours before, no there is no update no response. I am unable to make payments and it's more than 24 hours. Kindly help . @Paytm
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Janvi Soni (@Janvieesoni) reported@Paytm my booking is pending since hours now and my flight is tomorrow. Solve it asap . No one is even answering in the support
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binyoo (@JamshedJakaria) reported@Paytmcare @Paytm facing serious financial difficulties due to my Paytm Postpaid amount becoming too high beyond my budget. I have tried many times to connect with an expert through the app but the AI assistant is not connecting me to any representative. Please help me .
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Abdul Samad (@Abdulsamad2011) reported@Paytmcare @Paytmcare @Paytm how much time do you need for this. Pls help and reply
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Sachin M🇮🇳 (@SachinMaheswary) reported@Paytmcare @Paytmcare Even after reaching you guys out on mail , you are least bothered to reply to customers which shows how you take lightly the customers issue. #worstplatformpaytm #paytmfraud
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sushant shetty (@ImSShetty) reported@Paytmcare @mukong_op I am getting this issue from last 3 days while using paytm food wallet.being trying to raise concerns on app help system but no use where exactly is the support team as claim avlbl 24*7
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NoBotsForSupport (@NoBotForSupport) reported@Paytm @PaytmBank @Paytmcare Please check this with urgency. This is how you loose customers. And stop using useless bots for support service. #NoBotsForSupport
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Dinesh Meena (@DineshM73992280) reported@Paytmcare @DCxDADDY Please help me 🙏🙏🙏🙏🙏🙏
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Pavankalyan (@Pavanka28124471) reported@Paytmcare I have sent everything what you need ... please help me
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Tapash Saha (@jituXh) reported@N_and_ni @Paytmcare is doing scam in name of cashback. They offer cashback but not provide it . No proper and genuine response from Customer care also. I referred my 2 friends but cashback received partially. As per terms and conditions full cashback not received. Both are new user.
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Ashish Chauhan | Personal Finance Simplified (@EzyNivesh) reported@vsvicky_ @Paytm Nice sentiment, Vicky. A "turnaround" is a strong word. While VSS's resilience is undeniable, the narrative needs more than just fighting spirit. Here's what the numbers are *actually* showing: The recent Q4 FY26 results are indeed interesting, but let's not forget the $100M+ hit from the RBI's regulatory actions impacting their payments bank business. That's a significant hurdle overcome, not erased. Focus has shifted to their lending business, which saw a ~40% YoY growth in disbursals. *That's* the real engine, not the payments bank legacy. And let's talk scale: while user growth might be steadying, the Average Revenue Per User (ARPU) is still a point of contention. Improvement is there, but it's a marathon, not a sprint. Also, Mar'26 "profit" of Rs 552 Cr is indeed skewed. Standalone P&L shows sales dipping to Rs 2,150 Cr in Mar'26, down from Rs 2,500 Cr in Mar'25. But the consolidated view shows a massive Rs 668 Cr in "Other Income" for Mar'26. This isn't sustainable operating profit. It's a financial engineering trick. #Paytm The market's been pricing in a lot of this already. This isn't a surprise rally, but a slow climb out of a deep hole.
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CaptainNadine196 (@anshtrused) reported@Paytm Sir I am unable to login and see my balance from the many days please solve this issue I feel regret to using your service
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Mephistopheles (@erinyes66) reported@Paytmcare got refund from merchant and showing on balance and history of Paytm app .. but no option to transfer money to my bank account.. Escalate this issue and advise to resolve
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Abdul Samad (@Abdulsamad2011) reported@paytm @Paytmcare u said it will take sometime for my issue to be resolve but its been more thn 24hrs now still my issue is not resolve and i have a flight tomorrow night. What should i do @Paytmcare
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Ajay Srivastava (Aj) (@Ajaysrv007) reported@Paytmcare I have not received any DM any issues still not resolved .