Paytm status: access issues and outage reports

Problems in the last 24 hours

Paytm signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (54%)
• Transactions (26%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	13 days ago
Cochin	Transactions	17 days ago
Shillong	Mobile App	22 days ago
Pune	Withdrawals	1 month ago
Chhindwāra	Transactions	1 month ago
Noida	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ठा. विभोर सिंह शौनक🇮🇳 (@VibhorSaunak) reported 8 minutes ago

  @Paytmcare Redeeming process you care about but you really dont care about which you listed at your platform? Really this means S @Paytm also included in scams why you distributing #VakuLuxos coupons by your website? You should push them for fair customer dealing.

• 
  Adil Faizi (@adeel9026) reported 9 minutes ago

  @Paytmcare 2. False Information: Your support executive explicitly lied under Ticket ID: 200012727553 by stating only a "Gold Voucher" existed, which the screenshots clearly prove.

• 
  Subhransu Sekhar Dutta 🇮🇳 (@The_Subhransu) reported 13 minutes ago

  Your fcking agent came and activate the sound box witha limit of Rs. 1. What did you fking do with the pan, udhyam and 6 months statement since 1 month? Fking close my business account permanently if you can't help... It was a mistake @PaytmBusiness @Paytmcare @Paytm

• 
  Mounik Narasimha (@mouniknarasimha) reported 15 minutes ago

  @Paytmcare absolutely pathetic customer service. AI bot neither understands the query nor allows to connect to an agent. My ticket (200012678155) is pending from more than 14 days with no response or updates. Trying to connect to an agent from last five days but no use.

• 
  Adil Faizi (@adeel9026) reported 17 minutes ago

  @Paytmcare @PaytmCare Hi Vinod, repeating the eligibility clause does not solve the issue. 1. Displaying a dormant-user offer on an active user's checkout screen is misleading advertising / deceptive UI. 2. Your support executive initially provided a completely false statement

• 
  StriKeR (@MassStrikeR) reported 18 minutes ago

  Everyone do not make a purchase of Valorant Points Voucher from @Paytm since currently experiencing very bad service they will just simply ask you to contact Valorant they won't help. @Paytmcare . @VALORANT is also not helping their support replying after 2 days. #customerservice

• 
  VISIONARY DEV🌟 (@visionaryo75157) reported 23 minutes ago

  @Paytmcare @SwapnilDhwani I am also having same issue with paytm gold

• 
  Satish Kumar (@SatishK11468) reported 23 minutes ago

  @Paytmcare Hi Iam unable to login to Paytm When try to login after logout its not working in my iphone Its showing like Phone not supported error msg Please help me in this @Paytm #paytm

• 
  Pardeep nehra (@pardeep_nehra) reported 25 minutes ago

  @Paytmcare What you will assist me. At least don't harras people anymore. I came here to let people know how big pain is for small request on paytm in name of bot. Can't even talk to real customer care.i already uninstall ur app n will sure as much I can do I will.

• 
  Rohit krishna jadhav (@Rohitkrishnajad) reported 26 minutes ago

  @Paytmcare @Paytm I was booked flight ticket from Paytm without login but due to some reason i want to cancel this flight ticket within 24 hrs. As per ministry of aviation any ticket of cancelled within 24 hrs they will get full refund amount.

• 
  Mohd Iqbal Ahmad (@iqbal_waquar) reported 31 minutes ago

  @Paytmcare @Paytm @PaytmTravelCare Extremely disappointed with your lack of support and accountability. Despite repeated attempts emails remain unanswered. I expect a clear justification and refund without further delay. Please look into this urgently.

• 
  I'm Naman (@namanjain1116) reported 33 minutes ago

  @Paytmcare Ho please help with refund booking id is 27389162862

• 
  Varun Agarwal (@IAmVarunAgarwal) reported 40 minutes ago

  @vijayshekhar INSTEAD OF POSTING ALL THIS. STAR WORKING ON YOUR COMPANY. @Paytm @PaytmCheckin are FRAUDSTERS. You guys let people book cancelled flight and then not even process a refund. PAYTM ALSO DOESN’T HAVE ANY CC NUMBER TO CONTACT AN AGENT AND KNOW THE STATUS.

• 
  Santosh Kumar (@santoshkumar641) reported 41 minutes ago

  @Paytm @Paytmcare Unbale to use paytm. I have already written to your CC team, but no resolution has been provided yet. Since I don’t have access to my Paytm ac on my primary device, I’m unable to raise a ticket. Request you to please look into this and resolve it earliest

• 
  Embed Learner (@EmbedLearner) reported 42 minutes ago

  @vijayshekhar Are you working on any LLM at @paytm

• 
  AVK🤩 (@ajitvarma94) reported 44 minutes ago

  @Paytmcare @Paytmcare its already more than a week you said ill get a link for payment never i got, even i called the customer care many time they will say the same again wait for the link, is there any process really set up by paytm to handle such cases at all? No one has any clarity

• 
  Vinayak Naik (@vinayaksn) reported 44 minutes ago

  @Paytmcare I found the issue. When I uninstalled PCAPdroid, Paytm app started working. Actually, you should not have tagged PCAPdroid malicious. Its an app from Play Store. If Paytm uses HTTPS, a packet capture does not reveal anything. Hope your don't flag it anymore.

• 
  𝙋𝙍𝘼𝙏𝙄𝙆 (@debasishpanda05) reported 45 minutes ago

  @Paytmcare There are also contradictory amounts in your support records—₹533, and now ₹1,798. If this Soundbox was genuinely activated on my account, please provide the original order/activation record, delivery details, and device association details

• 
  Ashwini Kumar 🇮🇳 (@techguruashwin) reported 46 minutes ago

  @Paytmcare Received the refund yesterday thnx for help

• 
  Jasmeet singh (@Jasmeetahuj) reported 48 minutes ago

  @Paytmcare my paytm wallet balance stucked since april ..please guide me how to access to my money

• 
  Rijwan Khan (@DearRijwan) reported 49 minutes ago

  @RBI paytm is not responding us . @Paytmcare @vijayshekhar URGENT I have already sent you a DM regarding my Partner Bank FD & FY 2025-26 Interest Certificate. I urgently need it for ITR filing. Please check my DM and help me get the certificate/FD details at the earliest

• 
  Rahul Chakraborty (@Rahulcha825) reported 50 minutes ago

  @Paytm @Paytmcare I am telling you again and again that my issue has not been resolved yet.😡😡

• 
  Yogesh Agrawal (@_kingyogesh) reported 50 minutes ago

  @Paytmcare i have raised issue regarding refund but still not processed in 7 days also your chat bot AI is useless. No update no reply. Pathetic ticket id - 2000012639648

• 
  Shrishti Rai (@ShrishtiRaii) reported 52 minutes ago

  @MoCA_GoI I know, I am waiting for @Paytm @Paytmcare to refund it back to me. Please help.

• 
  Vaibhav Garg (@vaibhavthegarg) reported 53 minutes ago

  @Paytmcare Please stop cheating and looting people. My amount deducted timely and Paytm page didn't load. But you issue only partial refund. My alternate plan charge is not refunded. I have nit any service then how paytm can deduct these charges. Please issue refund @Paytm @vijay

• 
  s ahmed (@shakil_99) reported 53 minutes ago

  @Paytm @Paytmcare After switching to a new device my same phone number couldn't be verified. Despite of every settings are correct I could not even log in to my account since last 8 days. Please raise a ticket and resolve my problem

• 
  Mr Wanderer (@Wanderer14Mr) reported 54 minutes ago

  @Paytm poor customer support and care. No efforts being put in resolving the issue. Looks like time to shift to a better platform

• 
  nik (@rhysnik) reported 1 hour ago

  @Paytmcare My issue is purely technical: why did your app override my saved default bank account settings? I have shared all necessary transaction details previously.

• 
  Abhishek Kumar Singh (@abh1kr) reported 1 hour ago

  @Paytmcare error- ! Payment could not be completed Please try with lower amount or different payment source. Transaction limits will revise as you continue using Paytm Apply Another Offer Retry payment Transaction is under 1k.

• 
  Shubham Basant Golyan (@imsgolyan) reported 1 hour ago

  @Paytmcare four months already passed how many months more you gonna take.... do you want that we escalate to RBI for this issue