Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 9, 5:30 PM GMT+5:30	0	0
Apr 9, 5:50 PM GMT+5:30	0	0
Apr 9, 6:10 PM GMT+5:30	0	0
Apr 9, 6:30 PM GMT+5:30	0	0
Apr 9, 6:50 PM GMT+5:30	0	0
Apr 9, 7:10 PM GMT+5:30	0	0
Apr 9, 7:30 PM GMT+5:30	0	0
Apr 9, 7:50 PM GMT+5:30	0	0
Apr 9, 8:10 PM GMT+5:30	0	0
Apr 9, 8:30 PM GMT+5:30	0	0
Apr 9, 8:50 PM GMT+5:30	0	0
Apr 9, 9:10 PM GMT+5:30	0	0
Apr 9, 9:30 PM GMT+5:30	0	0
Apr 9, 9:50 PM GMT+5:30	0	0
Apr 9, 10:10 PM GMT+5:30	0	0
Apr 9, 10:30 PM GMT+5:30	0	0
Apr 9, 10:50 PM GMT+5:30	0	0
Apr 9, 11:10 PM GMT+5:30	0	0
Apr 9, 11:30 PM GMT+5:30	0	0
Apr 9, 11:50 PM GMT+5:30	0	0
Apr 10, 12:10 AM GMT+5:30	0	0
Apr 10, 12:30 AM GMT+5:30	0	0
Apr 10, 12:50 AM GMT+5:30	0	0
Apr 10, 1:10 AM GMT+5:30	0	0
Apr 10, 1:30 AM GMT+5:30	0	0
Apr 10, 1:50 AM GMT+5:30	0	0
Apr 10, 2:10 AM GMT+5:30	0	0
Apr 10, 2:30 AM GMT+5:30	0	0
Apr 10, 2:50 AM GMT+5:30	0	0
Apr 10, 3:10 AM GMT+5:30	0	0
Apr 10, 3:30 AM GMT+5:30	0	0
Apr 10, 3:50 AM GMT+5:30	0	0
Apr 10, 4:10 AM GMT+5:30	0	0
Apr 10, 4:30 AM GMT+5:30	0	0
Apr 10, 4:50 AM GMT+5:30	0	0
Apr 10, 5:10 AM GMT+5:30	0	0
Apr 10, 5:30 AM GMT+5:30	0	0
Apr 10, 5:50 AM GMT+5:30	0	0
Apr 10, 6:10 AM GMT+5:30	0	0
Apr 10, 6:30 AM GMT+5:30	0	0
Apr 10, 6:50 AM GMT+5:30	0	0
Apr 10, 7:10 AM GMT+5:30	0	0
Apr 10, 7:30 AM GMT+5:30	0	0
Apr 10, 7:50 AM GMT+5:30	0	0
Apr 10, 8:10 AM GMT+5:30	0	0
Apr 10, 8:30 AM GMT+5:30	0	0
Apr 10, 8:50 AM GMT+5:30	0	0
Apr 10, 9:10 AM GMT+5:30	0	0
Apr 10, 9:30 AM GMT+5:30	0	0
Apr 10, 9:50 AM GMT+5:30	0	0
Apr 10, 10:10 AM GMT+5:30	0	0
Apr 10, 10:30 AM GMT+5:30	0	0
Apr 10, 10:50 AM GMT+5:30	0	0
Apr 10, 11:10 AM GMT+5:30	0	0
Apr 10, 11:30 AM GMT+5:30	0	0
Apr 10, 11:50 AM GMT+5:30	0	0
Apr 10, 12:10 PM GMT+5:30	0	0
Apr 10, 12:30 PM GMT+5:30	0	0
Apr 10, 12:50 PM GMT+5:30	0	0
Apr 10, 1:10 PM GMT+5:30	0	0
Apr 10, 1:30 PM GMT+5:30	0	0
Apr 10, 1:50 PM GMT+5:30	0	0
Apr 10, 2:10 PM GMT+5:30	0	0
Apr 10, 2:30 PM GMT+5:30	0	0
Apr 10, 2:50 PM GMT+5:30	0	0
Apr 10, 3:10 PM GMT+5:30	0	0
Apr 10, 3:30 PM GMT+5:30	0	0
Apr 10, 3:50 PM GMT+5:30	0	0
Apr 10, 4:10 PM GMT+5:30	0	0
Apr 10, 4:30 PM GMT+5:30	0	0
Apr 10, 4:50 PM GMT+5:30	0	0
Apr 10, 5:10 PM GMT+5:30	0	0
Apr 10, 5:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Dārjiling	Transactions	1 day ago
Bengaluru	Mobile App	11 days ago
Ahmedabad	Withdrawals	20 days ago
Alīgarh	Transactions	24 days ago
Qādiān	Website	27 days ago
Kolhāpur	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

BIPLAB K PANDA (@pandabiplab) reported 3 minutes ago
@Paytm @Paytmcare I have purchased gold & silver , participated in Goldrush offer on 27 Aprl 2026 . As per last moment I was on sl no :80 on leaderboard. But till now no response from customer care. Please share me the rewards& Please provide customer care phone no.
Sonu (@Sonu70274185) reported 6 minutes ago
@Paytmcare @Paytm @Paytmcare 5 days and the issue still not resolved. Now i am not getting any dm replies or tweet replies. Great response And pathetic service
BIPLAB K PANDA (@pandabiplab) reported 9 minutes ago
@Paytm @Paytmcare I have purchased gold & silver , participated in Goldrush offer on 27 Aprl 2026 . As per last moment I was on sl no :80 on leaderboard. But till now no response from customer care. Please share me the rewards& Please provide customer care phone no.
Aman Singh (@AmanSingh_2511) reported 14 minutes ago
@nuegoindia My 1st experience with nuego went horrible today. Bus broke down on way from lko to Ggn near agra.Took much time to arrange a replacement. It's arranged bt nt moving further & staff is continuously arguing with passengers.Pathetic service.Stuck on the way. @Paytmcare
imniks. (@nnikunj_pandya) reported 18 minutes ago
@Paytm @Paytmcare Worst service. False promises. No body is bothered to attend the complaint.
Shaurya Mishra (@thesixfeetguy) reported 20 minutes ago
Hey @Paytmcare @Paytm, my UPI Lite service in the Paytm app has not been working for the past week. Whenever I select UPI Lite, it opens a blank white screen. The same thing happens when I try to check my UPI Lite balance. Please look into this issue.
Love sahil sharma (@lovesahilsharma) reported 20 minutes ago
@Paytmcare Hi @Paytmcare @Paytm No one's there to respond for days, also Ko customer helpline contact as well. What should a customer do
Gatik Sharma (@gatiks777) reported 28 minutes ago
Recently booked a flight through @Paytm, flight got canceled @flyspicejet isued full refund to @Paytm. There is no reply from paytm no customer support, just a mod chatbox on which you get no reply. Its been 11 days still waiting for refund without any reply. Never use #paytm
Lorem Ipsum (@ipsum1055) reported 29 minutes ago
@Paytm @MoCA_GoI please help as Paytm is not replying on this. International roundtrip flights are cancelled by operator but Paytm is not responding. I had booked tickets through @Paytm . I have the cancellation confirmation from the airline operator as well. Already sent to paytm
Garima Sehgal (@official_garima) reported 31 minutes ago
@Paytmcare Bought aldo gift card n it has been refused in store - as contacted customer care via app no response just robot generated replies Store staff is refusing it and telling me to contact to paytm itself
Maan Muktsar (@MaanMuktsar) reported 31 minutes ago
@Paytmcare It’s been 48 hours please resolve my issue urgently 🙏
Insight Sphere (@InsightSphere) reported 31 minutes ago
@Paytmcare your Paytm app is no more that effective and the support window is hard to find. It is better to explore rest payment options than Paytm.
BIPLAB K PANDA (@pandabiplab) reported 32 minutes ago
@Paytmcare Please provide the customer care phone number, so that I can directly call u. As per the Goldrush offer , I should have got rewards by 03 April 2026 , but till now no answer . Please respond ASAP. Please call me back.
Garuna73 (@DrAnuragAgrawa1) reported 33 minutes ago
@Paytmcare Omg, you got time to care after 6 long months! That problem was solved but now I'm not able to recharge my Fasttag! No help is available
𝗖𝗔 𝗔𝗠𝗔𝗡 𝗕𝗔𝗛𝗟 🚨 ᵀᴹ (@Khushhua20) reported 35 minutes ago
@Paytm @Paytmcare Cashback of ₹30 not credited for my Swiggy Instamart transaction (₹219 on 09 April 2026, UPI Ref: 300470829732), despite applying the offer at checkout. Your support is giving inconsistent explanations and has not shared clear T&C. This is misleading and
Ritesh Kumar Tiwari (@RiteshAreraj) reported 38 minutes ago
@Paytm I have ₹1,300 in my Paytm Payments Bank account, which I just know. I tried to transfer it to another account, but was unsuccessful. Please help me with this.
Shivraj Saini (@Shivraj09527269) reported 42 minutes ago
@Paytmcare my Paytm postpaid is not working for a week now. After submitting video KYC, it's been a week with no response on the ticket raised in the Paytm app care section. Worst company in terms of response.
Jay (@Jayc_965) reported 42 minutes ago
@Paytmcare My UPI Lite balance is still zero after a failed transaction on March 30. Refund received for the failed transaction, but my existing balance vanished. Human support is non existent and the AI bot keeps closing my tickets. Please help! Ticket: #200011160946
VISHNU VARDHAN (@VISHNU05052004) reported 43 minutes ago
@Paytmcare @Paytm It's been 7 days since my UPI Lite balance (₹1100) disappeared after a failed ₹50 transaction (29 March). No resolution yet — only generic replies and no proper support. This is unacceptable. Please escalate immediately. #UPI #Paytm #ConsumerRights
parshuram goud (@parshuramgoud21) reported 44 minutes ago
@Paytmcare I'm not getting any response from DM it's already 19days completed it is very irresponsible and worst I sent many messages and provided all details but your not resolving my problem
Prayas Biswakarma (@kyuteboi) reported 44 minutes ago
@Paytmcare Day 3rd still the issue has not been resolved @Paytm pathetic service Say no to Paytm ❌
Loki 🐺 (@Lokupilot) reported 46 minutes ago
@Paytmcare @Paytmcare @Paytm no action taken so on by your side. Please resolve the issue Asap
Thomas paine (@ThomaspaineA) reported 48 minutes ago
Hi, I would like an update on my Paytm bank account. Is Paytm Bank still available or not? Also, I am unable to send money to my Paytm account ,can you tell me what issue I might be facing? @Paytm @PaytmBank
Amaan Choudhary (@choudhary_1073) reported 48 minutes ago
@Paytmcare still no Response from Your Side please Check it fast. How much Time you will take for 380rs Redeem code. You cannot solve it. I m waiting for 11 hours. Till only Promise made you will get update shortly. But there is no Response till know from you. I m your Customer.
𝗖𝗔 𝗔𝗠𝗔𝗡 𝗕𝗔𝗛𝗟 🚨 ᵀᴹ (@Khushhua20) reported 50 minutes ago
@Paytm @Paytmcare Cashback of ₹30 not credited for my Swiggy Instamart transaction (₹219 on 09 April 2026, UPI Ref: 300470829732), despite applying the offer at checkout. Your support is giving inconsistent explanations and has not shared clear T&C.
iShFaQ H Dar (@iluvmeandme) reported 52 minutes ago
@Paytm refund from @amazonIN credites in paytm bank which are no longer active. Now Paytm has no customer support to handle this. Personal RBI rules, the refund should have declined but amazon said it's successful. So isn't this violation of RBI rules @RBI
Krishnakant Parmar (@kparmar_in) reported 53 minutes ago
@PaytmBank @Paytmcare how to reach paytm payment bank customer care. facing API not found error while transferring from wallet. tried help & support from app, but no way providing resolution, tried cust care no. 01204456 456 but it is again pointing to help & support.
Subrat panda (@Subratp58292090) reported 57 minutes ago
@Paytmcare What happened still now I am not received any call from your side. Are you cheating to customer? No one will book from Paytm, as your service is very poor. Also no support on major issues Very pathetic
Harsha Toshniwal (@Harsharohilla07) reported 59 minutes ago
Phonepe Agent scammed me by saying it will be refunded and he claimed no monthly fees but they also showing monthly fees total scam this phonepe and their support is useless so never open phonepe better to use Pytm or gpay marchant @PhonePe @PhonePeSupport @Paytmcare
parshuram goud (@parshuramgoud21) reported 1 hour ago
@Paytmcare Dear paytm your not responding and replying to my issue it's already 16days were completed and ottplay also given confirmation not activating new subscriptions why did you delaying my issue