Paytm status: access issues and outage reports
Problems detected
Users are reporting problems related to: transactions, mobile app and login.
Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 13: Problems at Paytm
Paytm is having issues since 04:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (44%)
- Mobile App (31%)
- Login (13%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.
| City | Problem Type | Report Time |
|---|---|---|
 Dārjiling
|
Transactions | 4 days ago |
|
Bengaluru
|
Mobile App | 14 days ago |
|
Ahmedabad
|
Withdrawals | 23 days ago |
|
Alīgarh
|
Transactions | 27 days ago |
|
Qādiān
|
Website | 30 days ago |
|
Kolhāpur
|
Mobile App | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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KabhiKebabKabhiGym (@6_tuhin_15) reported@Paytm @Paytmcare Why is there not one single person I can talk to when in need? The ph no you've provided on the internet either says busy or not working. My payment which I made last night still hasnt gone through on your end & I am stuck in this orange limbo situation.
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Thomas paine (@ThomaspaineA) reportedHi, I would like an update on my Paytm bank account. Is Paytm Bank still available or not? Also, I am unable to send money to my Paytm account ,can you tell me what issue I might be facing? @Paytm @PaytmBank
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parshuram goud (@parshuramgoud21) reported@Paytmcare @OTTplayApp No response from both sides. Sold inactive OTTplay coupon, service not available. Paid but no service. Complaint 8948236. Need refund immediately or will proceed legally.
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𝗖𝗔 𝗔𝗠𝗔𝗡 𝗕𝗔𝗛𝗟 🚨 ᵀᴹ (@Khushhua20) reported@Paytm @Paytmcare Cashback of ₹30 not credited for my Swiggy Instamart transaction (₹219 on 09 April 2026, UPI Ref: 300470829732), despite applying the offer at checkout. Your support is giving inconsistent explanations and has not shared clear T&C.
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Sonu (@Sonu70274185) reported@Paytmcare Already messaging your team from past 36 hours. How much more time is needed to resolve a simple issue? No replies in dm as well. Pathetic service.
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parshuram goud (@parshuramgoud21) reported@Paytmcare @paytm Dear paytm still your giving any updates regarding my issue its already 18days completed and am asking daily for resolution via DM there is no response I sent many messages and i provided all details .your playing with my patience
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Subrat panda (@Subratp58292090) reported@Paytmcare @Paytm Are you cheating to customer?? I have several times connected with you for the refund. But still now no response. Very pathetic. When are you going to refund the amount??
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parshuram goud (@parshuramgoud21) reported@Paytmcare Doing and playing mind game i didn't get any resolution regarding my issue that ottplay not activating new subscription they given confirmation but you sold expired inactive gift card I want solution for my issue...
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Kashish Sikka (@KashishSikka2) reported@Paytmcare How much time will you take it’s been more than 4 days since i have raised the request for a refund. I have contacted the airline they have already transferred the refund why are you guys not giving back the amount. Such pathetic customer service & 0 accountability. PNR-LB1FFA
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SIAD - SG Institute Of Art & Design (@SgSiad95130) reportedRefund issue not resolved. LPG booking was cancelled but refund of ₹933.5 is still not received. It is showing "refund failed" in the system. Tried contacting agency but no response. Please look into this urgently. @Paytm @IndianOilcl @IndaneGas #RefundIssue #Indane #Paytm
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Kanchan Gupta (@iamkanchangupta) reported@Paytmcare @PaytmBusiness I need the statement of last 2 financial years of payments received in my paytm business account. I tried to search the statement on mail but never got any and download option available for latest month only. Pls help.
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SANDEEP YADAV (@YADAV__SANDEEP) reported@Paytmcare @Paytmcare guys don't use paytm they stuck money unnecessary however I was in medical issue
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md rafathullah (@MDRAFATH2401) reported@Paytmcare How long will you take to fix this issue. I have even updated the app
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ADITYA KR SAROJ (@ADITYAKRSA56622) reportedUnacceptable delay in resolving my issue (TKT-251279). No proper response, only “wait” messages. Kindly resolve immediately or I will escalate to Reserve Bank of India and other authorities. @Paytmcare @Paytm @paytminsbroking
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Garima Sehgal (@official_garima) reported@Paytmcare 24 hours has been passed i have been receiving computer generated msgs from morning im trying to contact to customer care no solution nothing Whole matter is considered as joke
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Amit vashist (@Amitadarsh17) reportedBooked a train ticket via Paytm but got a “Fetching Error” and no confirmation. Due to this, I couldn’t travel. Still, refund is denied citing policy—ignoring clear technical failure. Requesting intervention from @Paytmcare @IRCTCofficial @vijayshekhar Ticket ID: 200011222403
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Shreeram Ghatwai (@ShreeramG) reported@Paytm @Paytmcare Thank you @Paytmcare for resolution, my refund is credited. Only suggestion I would like to give that you must have a dedicated customer care number for these issues... Once again thank you
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Pk Sharma (@sharma1572975) reportedMera sound box deactivate krwana h Please help me @PaytmBusiness @Paytmcare @
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Nikhil Gulati (@Nikhil_7267) reported@nuegoindia @Paytm @jagograhakjago What should I do with “review” and “patience” when I’m facing this right now? Paid for an AC bus but traveling in a packed bus with no AC. I have suffocation issues and this is affecting me badly. I need an immediate solution, not just an apology.
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c3ty (@drake21pusi) reportedI did transaction on 9th April 12:00am on Paytm the payment failed on paytm but money was deducted from my bank account and has not been reversed yet please help and look into it @KotakCares @Paytmcare
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Mayank Agarwal (@agraagarwal1) reported@Paytmcare share mail id for support
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Mukund (@ibmindia2011) reported@SuryodayBank @Paytmcare @Paytm- I applied for Paytm postpaid service and you ppl rejected my request post setting the mandate, can you explain the reason of rejection? Why you not rejected at initial stage? Why after mandate set-up? My registered number ending with you is *8705.
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Shaurya Chhabra (@shauryachhabra) reportedI run 7 stores out of which 5 use @Paytmcare @Paytm sound boxes of which 4 do not work and the 5 was recently replaced. Pathetic chineseass boxes yall give and charge a bomb for an annoying noise in my shops and have the worst service and escalation matrix. Whats the replacement?
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Md R Islam (@FrontlineRobi) reported@Paytm @Paytmcare I just changed my handset, in the new handset unable to activate Paytm lite, its asking to close from old device which i am not using anymore. Please help
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Pandu Ranga (@imPanduranga) reportedHello Paytm My Upi lite balance was not showing Its urgent Emergency not support from paytm app @Paytm @Paytmcare #paytm @Paytm
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Amaan Choudhary (@choudhary_1073) reported@Paytmcare still no Response from Your Side please Check it fast. How much Time you will take for 380rs Redeem code. You cannot solve it. I m waiting for 11 hours. Till only Promise made you will get update shortly. But there is no Response till know from you. I m your Customer.
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Anil Dube (@dubeanil0511198) reported@Paytmcare @Paytm Today I tried to book ticket from IRCTC(JP to MMCT) and paid via PayTM payment gateway. Money deducted from account but its showing timeout on PayTM gateway page. Also on IRCTC failed booking section, its showing status that Payment Initiated. Plz help
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Vijendra Pandey (@vijendra_pandey) reportedHi @PaytmCare, I am facing issues with my flight refund for passenger Shiv Kumar. Booking PNR: QCYW7N Cancellation PNR: C3D6GY Refund Amount: ₹5,464 The refund is still not showing in my account. Please provide an update on the status ASAP. #Paytm #FlightRefund
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Raj Ojha (@yesthat66203400) reported@Paytmcare @Pra_veentiwari Get your **** together man. no need to take people money just beg for it they might give it.
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Harsh Chhaparwal (@HarshChhaparwal) reported@Paytmcare @vijayshekhar I had nearly raised 4tickets on app help which were closed unanimously by @Paytmcare . After which i had to post it on X and after being guided for DM, I sent you details therein. But after my post tagging higher ups, for the first time I got not 1 but 4calls. Hoping resolution!