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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 56% Mobile App (56%)
  • 25% Transactions (25%)
  • 14% Login (14%)
  • 6% Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

CityProblem TypeReport Time
Kolkata Withdrawals 11 days ago
Cochin Transactions 15 days ago
Shillong Mobile App 21 days ago
Pune Withdrawals 1 month ago
Chhindwāra Transactions 1 month ago
Noida Transactions 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • KusumBatra
    xivviiiv (@KusumBatra) reported

    It’s been a week of messaging @Paytm and @Paytmcare on X and Facebook about being unable to access Paytm on my phone. All I’ve received are automated replies—no actual support and no resolution. @Paytm is this what you consider acceptable customer service?

  • JosephADso93291
    Joseph A Dsouza (@JosephADso93291) reported

    @Paytmcare @Paytm Even after raised ticket, payment made from your platform/ gateway still not credited / updated in MSEDCL system. If insurance policies premiums paid and faced such issues, customers believing payments are done 🤔🙆 Have to run pillar to post ??

  • Sharath85852559
    Sharath B (@Sharath85852559) reported

    @Paytmcare I have updated my device and issue is same

  • msPatriot6
    Indian Boy (@msPatriot6) reported

    @Paytmcare 24 hours not sufficient to check a simple use case i.e., to give cashback or not? The coupon shouldn't have been applied successfully in the first place it the cashback terms are not applicable. This is not customer's headache to wait for your resolution #paytm #scam #fraud

  • EmbedLearner
    Embed Learner (@EmbedLearner) reported

    @vijayshekhar Are you working on any LLM at @paytm

  • Vikass_BJP
    Vikas Sharma (@Vikass_BJP) reported

    @Paytmcare Any update or still working on it

  • mattoo_shahid
    Dr Shahid Maqsood (@mattoo_shahid) reported

    @flyspicejet What the hell is going on, @flyspicejet? Taking bookings and cancelling flights at the last minute is absolutely unacceptable. SG 709 (Srinagar–Jammu 29 Aug) some passengers are informed, others arent, What kind of service is this? #SpiceJet #FlightCancellation @Paytm

  • shakil_99
    s ahmed (@shakil_99) reported

    @Paytm @Paytmcare After switching to a new device my same phone number couldn't be verified. Despite of every settings are correct I could not even log in to my account since last 8 days. Please raise a ticket and resolve my problem

  • kumarpankaj_pk
    Pankaj Kumar (@kumarpankaj_pk) reported

    @Paytm @Paytmcare : Worse customer care service. First ever experience of such kind of casual approach by any service providers. No proper escalation metric and executive. No sensitivity towards timelines and urgency. Req ID -200012718259, 20012739220 @IndiGo6E -U915QC #Refund

  • shubhtimex
    Shubh (@shubhtimex) reported

    @Paytmcare You guys are absolutely careless and only pretending to help. I asked for assistance a while ago, but I still haven’t received any response from your team. @Paytm @Paytmcare #paytmsupport

  • Streptococci98
    Plain MBBS 🩺 (@Streptococci98) reported

    @Paytmcare @kunalku04394536 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare

  • bhaskar_bhasku
    BHASKAR TRIPATHI (@bhaskar_bhasku) reported

    @Paytm @flyspicejet My flight booked through paytm for 25th August 2025 SG-476 from Delhi to Mumbai was cancelled at last moment but i received no refund till now, can you help out PNR: WYPJ3S. @Paytm support ticket number 27401829554

  • ayyappan_pal
    Ayyappan (@ayyappan_pal) reported

    @Paytmcare I sent the message , still no solution , is this a way @vijayshekhar paytm treats the customer??? A simple phone call will solve all the issue, but you people intentionally making us to wait for months

  • Sharath85852559
    Sharath B (@Sharath85852559) reported

    @Paytmcare I am unable login paytm from last 10 days no solution from your end. What is the error. Pls rectify immediately @vijayshekhar

  • GaneshkanthS
    GANESH TIMES (@GaneshkanthS) reported

    I keep asking clear questions, but you have no valid answers! ​Why is confidential customer data not safe with Paytm? Answer the public! ​@Paytm @Paytmcare @PaytmBusiness

  • ajitvarma94
    AVK🤩 (@ajitvarma94) reported

    @Paytmcare @Paytmcare its already more than a week you said ill get a link for payment never i got, even i called the customer care many time they will say the same again wait for the link, is there any process really set up by paytm to handle such cases at all? No one has any clarity

  • FurqanFahmad
    furqan ahmad (@FurqanFahmad) reported

    @Paytmcare @Paytm how pathetic you paytm are? I hade sent you all the details in DM but you didn't able to resolve the problem. How much time I have to wait for it? @AdvisorLaborLaw

  • JosephADso93291
    Joseph A Dsouza (@JosephADso93291) reported

    @Paytmcare Is any banking issues or you are facing glitch in your gateway payment??

  • _Seizer_
    Aditya Raj (@_Seizer_) reported

    @Paytm @Paytmcare @ViCustomerCare I just recharged my VI SIM after a long time because my primary number, which is Jio, was having problems. In the VI app, I saw a ₹299 offer, so I recharged it directly from the app and paid through Paytm.

  • adeel9026
    Adil Faizi (@adeel9026) reported

    @Paytmcare 2. False Information: Your support executive explicitly lied under Ticket ID: 200012727553 by stating only a "Gold Voucher" existed, which the screenshots clearly prove.

  • SajanSi19713732
    Sajan Singh (@SajanSi19713732) reported

    @Paytm Do you even verify companies before issuing coupons, or list any fraud brand? Bought earbuds using a Paytm coupon—product is complete garbage & company support number is switched off! If I pay you tomorrow to sell ***** instead of talcum powder, who takes responsibility?

  • vinayaksn
    Vinayak Naik (@vinayaksn) reported

    @Paytmcare @vijayshekhar Paytm is a good app. I hope the developers take a note of this and fix the issue.

  • ajitvarma94
    AVK🤩 (@ajitvarma94) reported

    @Paytmcare No it is not pending from my bank end now, seems there is some issue from paytm end which caused the failure, whatever it is the refund is struck at paytm end can you help me process it quickly.

  • Streptococci98
    Plain MBBS 🩺 (@Streptococci98) reported

    Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled from Kotak Ac. Such poor handling very bad service @Paytmcare @KotakCares

  • RiderKm199
    j (@RiderKm199) reported

    @Paytmcare Just had a word with with spicejet customer support , they have processed refund from thier side but i have not received refund. Kindly refund my money Order ID-27468145687 PNR - XJSBPX @Paytmcare @vijayshekhar

  • rajanahuja9
    rajan ahuja (@rajanahuja9) reported

    @Paytmcare When travel credit will issue??

  • soilairwatersky
    unmask (@soilairwatersky) reported

    I m unable to login in my paytm app @Paytmcare

  • braj_ki
    Braj Writes (@braj_ki) reported

    @Paytm @Paytmcare I travelled by an auto today & paid via Paytm UPI. I left my watch in the auto. It has immense sentimental value to me. I have the UPI transaction details and the driver’s name, but not his complete contact number. Please help me connect with the driver. 🙏

  • rhysnik
    nik (@rhysnik) reported

    @Paytmcare My issue is purely technical: why did your app override my saved default bank account settings? I have shared all necessary transaction details previously.

  • SuryodayBank
    Suryoday Small Finance Bank (@SuryodayBank) reported

    @KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.