Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (57%)
• Login (21%)
• Website (14%)
• Transfer (7%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, and Bhubaneshwar.

City	Problem Type	Report Time
Kolkata	Mobile App	16 days ago
Kolkata	Login	18 days ago
Varanasi	Login	20 days ago
Dehra Dūn	Login	20 days ago
Delhi	Mobile App	22 days ago
Kolkata	Mobile App	29 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Anand (@Jha_AnandA) reported 8 minutes ago

  @Paytmcare Kindly update and share a timeline to close it. Sir, please look into the vague responses. There's no customer care executive also to connect over a call. @vijayshekhar

• 
  Md Shahzada (@Shahzada_77) reported 8 minutes ago

  Hi @Paytmcare, I'm facing Error [61009] – "Malicious application detected" on Paytm v10.83.5. All other UPI and banking apps work perfectly on the same device. This issue is only with Paytm, so I'm uninstalling it. Please investigate and fix this.

• 
  CineTradeCraft (@Satvikbhardwaj8) reported 9 minutes ago

  @Paytm Why paytm money is down?

• 
  bhawna (@bhawna2212) reported 10 minutes ago

  @Paytm @Paytmcare it's been one month now,my paytm is still not working and your team is unable to resolve my issue.. Disgusting service I must say.

• 
  Sahil Yadav (@ydav_sahil) reported 12 minutes ago

  @Paytm need help in cancelled cheque of paytm payments bank

• 
  gaurav (@gauravvohra31) reported 15 minutes ago

  @Paytmcare we have raised deactivation request of card machine on your merchant care app on 25th july , got no response till now Infact on my ticket there is number of a agent (sahil) who will pick up We called him , he had no professionalism Very bad service Need help

• 
  Leo (@Bharat_To_India) reported 16 minutes ago

  @PaytmMoneyCare @Paytmcare @PaytmMoney Why are not able to fix this simple issue, are you still operational in India

• 
  Shailabh Pandey (@shailabh6614) reported 16 minutes ago

  @Paytm @Paytmcare @PaytmBusiness Can any one senior listen this recording call from your support . Very bad experience I will put a case on your team they don't listen and disconnect the calls

• 
  Vishal anand (@Vishalanand451) reported 17 minutes ago

  @Paytm Please help me I can't login in Paytm since 3 days Please help me it's urgent @Paytm

• 
  Kuldeep Saini (@kuldeepsaini_23) reported 26 minutes ago

  .@PaytmBank @Paytm Can you help me, I have some money in my account

• 
  GK Aujla (@theviper5911) reported 29 minutes ago

  @Paytm @Paytmcare @ACKOIndia I bought a new car insurance policy from #Paytm #acko, but after deduction of payment I am unable to upload KYC document on Paytm app I trying to resolve the issue from last six hours, but not received a satisfied answer from Paytm customer care

• 
  Karthik (@theycalmepanda) reported 29 minutes ago

  @PaytmBusiness Same thing repeat again is there any customer support or just automatic response in x for the name sake? @Paytmcare

• 
  Manish Jha (@Mrashish501) reported 30 minutes ago

  Hi @paytmbankcare @Paytmcare , my AGENT: RRN Number: 61961 7549132: for Rs.1779.00/-. shows the refund was credited to my Paytm Payments Bank Savings Account by 15 Jul. However, Please clarify and help how can i collect money

• 
  Abu Qumar (@QumarShaikh) reported 33 minutes ago

  @Paytmcare If the merchant received the payment, share a settlement/transaction ID or proof I can show them. Why should the customer keep running between Paytm, the bank & merchant? I paid via Paytm—please coordinate with your merchant and resolve it. Ref: 619609903653

• 
  Fair Deal Seeker (@fairdealseeker) reported 39 minutes ago

  @Paytmcare Gold Purchase Session Expired Transaction Blocked: "We regret the inconvenience, but this transaction does not currently meet therequirements of our internal security criteria." Getting this error on flight booking gold offer Pls help

• 
  🎭SOURAV_NAYAK🎭 (@SOURAV_NAYAK0_1) reported 39 minutes ago

  When I'm Login My Paytm Number App Showing something went wrong please try again after some time. Please resolve this Unable to upload screenshot due to app security reasons @Paytmcare

• 
  Venkat (@Ram009999) reported 40 minutes ago

  If this issue is not resolved promptly, I will be compelled to approach the Consumer Commission for deficiency in service and seek appropriate legal remedies. #ConsumerRights #CustomerService #FlightBooking @Paytmcare @IndiGo6E @Paytm

• 
  Ajit Yadav (@imajityadv) reported 40 minutes ago

  This small addition would make the service much more convenient for millions of people across Bihar. @Paytm @bihar_police @vijayshekhar

• 
  Avijit Das 🇮🇳 (@Avijit_Das) reported 47 minutes ago

  @Paytmcare Hello Hemant, I have got some response in DM. It assumes that the problem is with the user. It assumes 1) my app is not up to date & 2) I had unstable connection. Good luck improving your service with that attitude.

• 
  Akshay 🇮🇳 (@IAkshayP) reported 48 minutes ago

  @PaytmMoneyCare @Paytm Why my access to the account is blocked?

• 
  Kaithi (@jiobasha) reported 48 minutes ago

  Dear @Paytm @HMRLHydMetro, I made a ₹500 UPI payment at Erragadda Metro Station counter today (17 Jul 2026, 10:31 AM). The Paytm POS machine showed "Payment Failed", but the amount was debited successfully from my SBI account through BHIM UPI. Transaction ID: 103130717411 The counter staff informed me that the refund may take up to 1 week, but I request an immediate refund as the transaction failed at the merchant's machine. Kindly look into this urgently and help resolve the issue at the earliest. Thank you.

• 
  bhawna (@bhawna2212) reported 51 minutes ago

  @Paytm Is this how you value and treat your customers? Repeated assurances without any actual resolution are extremely disappointing. Please provide a clear timeline and resolve my issue at the earliest.

• 
  Utkarsh Mishra (@Utkarsh21911330) reported 52 minutes ago

  @Paytmcare @Paytm @PaytmBank Trusting paytm is pain now. I felt it when needed a cancelled cheque for changing my bank account in MF Folio. Going to help and getting a dumb AI is real **** paytm is doing.

• 
  Aiden ahmed (@GameDoor3) reported 52 minutes ago

  @Paytmcare is there any problem with my number I am not able to login it keeps saying something went wrong This number +91 9678377020

• 
  Saurabh Rawat (@saurabhrawat199) reported 52 minutes ago

  @Paytmcare my ticket no 500009549549 we raised ticket for last 6months regarding our one tap soundbox but unable to resolve our problem, your merchant support not able to resolve complaint also our location services is worst.

• 
  Avijit Das 🇮🇳 (@Avijit_Das) reported 55 minutes ago

  I have recently changed the sim (same number) and paytm can't verify it for last 2 days. Your sms arrive late and by that time it is locked already. All other UPI apps are working fine. @Paytmcare

• 
  Vaibhav singh (@Vaibhav64952156) reported 58 minutes ago

  @abcapital Very disappointed. I want to foreclose my loan, but my support ticket was closed without resolving the issue. No callback or guidance received. Kindly assist me with the foreclosure process. @Paytm

• 
  प्रियदर्शन सूर्यवंशी (लाडला महाबली का) (@imsuryavanshi1) reported 1 hour ago

  @Paytmcare Thanks @Paytm @Paytmcare my issue is resolved

• 
  MIDHA BHUPINDER 🕉 (@bhupimidha) reported 1 hour ago

  @Paytmcare @TheOfficialSBI kindly help

• 
  bhawna (@bhawna2212) reported 1 hour ago

  @Paytm How much more time will it take to resolve my issue? It has been almost a month now, and every time I raise it on X, your team replies that you are “working on it.” I want to understand how long a customer is expected to wait for a basic issue to be resolved.