Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Transactions (25%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	3 days ago
Cochin	Transactions	7 days ago
Shillong	Mobile App	13 days ago
Pune	Withdrawals	23 days ago
Chhindwāra	Transactions	1 month ago
Noida	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ashu Smarth (@smarthchand) reported 5 minutes ago

  @PaytmCheckin @Paytmcare no dedicated support desk, no customer care number. Only option is to raise a ticket that is still unresolved, got no confirmation on booked ticket been 12 hrs now the airline says its a group ticket by agency. This is totally a fraud.

• 
  xivviiiv (@KusumBatra) reported 9 minutes ago

  It’s been a week of messaging @Paytm and @Paytmcare on X and Facebook about being unable to access Paytm on my phone. All I’ve received are automated replies—no actual support and no resolution. @Paytm is this what you consider acceptable customer service?

• 
  xivviiiv (@KusumBatra) reported 9 minutes ago

  @Paytm I have been using paytm for past few months but suddenly logged out and unable to verify. Could you please help🙏🏾

• 
  आश्क़ (@AnushreeRunjhun) reported 11 minutes ago

  @Paytmcare My question is you are luring people with upto rs 400 cashback on a minimum spend of rs 150 , where a customer shops for rs 5400 and more , you still give them rs 5 cashback? What are you trying to do here ? Lure the old customers who left you 4 such low level marketing gimicks?

• 
  Ashwini Kumar 🇮🇳 (@techguruashwin) reported 13 minutes ago

  @Paytmcare Received the refund yesterday thnx for help

• 
  Harshil Patel (@yoursharshil) reported 13 minutes ago

  Pathetic service from @PaytmCare I’m trying to cancel my bus booking Order ID: 27509910728, but the app isn’t allowing me to cancel it. I’ve raised the issue through Help & Support, but the ticket is being closed without any resolution. This is frustrating and unacceptable.

• 
  yash rathor (@yashrathor8) reported 17 minutes ago

  Worst service ever payment there is no support from never use payment @Paytm @Paytmcare

• 
  Dr Shahid Maqsood (@mattoo_shahid) reported 20 minutes ago

  @flyspicejet What the hell is going on, @flyspicejet? Taking bookings and cancelling flights at the last minute is absolutely unacceptable. SG 709 (Srinagar–Jammu 29 Aug) some passengers are informed, others arent, What kind of service is this? #SpiceJet #FlightCancellation @Paytm

• 
  Rohit krishna jadhav (@Rohitkrishnajad) reported 26 minutes ago

  @Paytmcare @Paytm I was booked flight ticket from Paytm without login but due to some reason i want to cancel this flight ticket within 24 hrs. As per ministry of aviation any ticket of cancelled within 24 hrs they will get full refund amount.

• 
  furqan ahmad (@FurqanFahmad) reported 27 minutes ago

  @Paytmcare @Paytm Neither you are giving any working customer care number nor your resolving the issue.if you want that I stopped using both buisness and personal paytm then it is fine.

• 
  Sayanton (@thesayanton) reported 28 minutes ago

  @Paytm @Paytmcare unable to pay my electricity bill due to an “Internal Criteria” error. I dont frequently recharge or pay bills i use Paytm only occasionally. If basic payments cant be relied upon, whats the point of using the platform? Please look into this.

• 
  Wasim (@wasim_sayy) reported 29 minutes ago

  Option 2 — Escalation @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure.1/3

• 
  Sajan Singh (@SajanSi19713732) reported 33 minutes ago

  @Paytm Do you even verify companies before issuing coupons, or list any fraud brand? Bought earbuds using a Paytm coupon—product is complete garbage & company support number is switched off! If I pay you tomorrow to sell ***** instead of talcum powder, who takes responsibility?

• 
  sandip pooniya (@pooniya188) reported 35 minutes ago

  @Paytmcare My train was on 14 June, but my refund is still pending. PNR: 2157625217 I’ve contacted support multiple times. Please check and process my refund ASAP. @Paytm

• 
  Harry putter (@Harryputteronly) reported 36 minutes ago

  Paytm interface is best in entire upi ecosystem as I think, but they never gives cashback and mislead customer with digital gold coin which has zero value, as per rbi guidelines, only sgb bonds and physical gold has a value, digital gold is useless and has no value @Paytm

• 
  _bhupsa (@bhupsa011) reported 36 minutes ago

  While accepting a UPI mandate to block funds for an IPO, how can an investor verify which application/bid it relates to? If this isn’t clearly visible, could this be a potential control gap? @PhonePe @Paytm @GooglePay

• 
  Vikas Singh (@vikaskumar1713) reported 38 minutes ago

  @Paytmcare How's that my problem. You took my money on their behalf, you earn commission or whatever. You are responsible. They might never reply then? It's already two weeks. Just give back my money and deal with them how you see fit. If more of my time is wasted, I'd require compensation.

• 
  Jiteshkumar (@Jiteshk24803760) reported 40 minutes ago

  Paytm for business login nhi ho reha h coustomer care m bhi 5 bar coll kar li fir bhi kyo response nhi mile reha h Mari Paytm for business login kar do bhot time sa problem ho reha h @Paytmcare @PaytmBusiness

• 
  Farvez Ali (@FarvezAli30140) reported 42 minutes ago

  Please close the peermently paytm payment bank account Please do needful Please help me @PaytmBank @paytmbankcare @Paytm

• 
  @Sachin Vaishy (@VaishySachin) reported 42 minutes ago

  But bus operator says there is no bus on that route. @Paytm your customer services are worst and there is no direct helpline for customers @jagograhakjago can you please help me to getting a refund and compensation . And please provide direct helpline for customers #paytm #worst

• 
  girish khurana (@girish_khurana) reported 46 minutes ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏

• 
  Vikas Sharma (@Vikass_BJP) reported 47 minutes ago

  @Paytmcare Getting no response for refund from last 12 days bloody mother ****** paytm team Bloody **** on you

• 
  Embed Learner (@EmbedLearner) reported 48 minutes ago

  @vijayshekhar Are you working on any LLM at @paytm

• 
  Hiten Brahmbhatt🇮🇳 (@hitenbrahmbhatt) reported 52 minutes ago

  Hey @flyspicejet @Paytmcare do u have intent to resolve the problem and give my refund.. it's almost 20 days gone still I didn't received my Refund for which flight has been cancelled by Spicejet and booked from Paytm Apo. PNR NGNL3N @MoCA_GoI Hope u r taking note & get involved.

• 
  Ashutosh Rautela (@Ashutosh_GPRO) reported 53 minutes ago

  @Paytmcare Hi. Sharing the order Id here. 27438635715 PNR: GBTGXP Please help in getting my refund back. @flyspicejet Is shameless. Not picking up calls and not responding to emails

• 
  StriKeR (@MassStrikeR) reported 59 minutes ago

  @Paytmcare Ticket has been raised with Valorant support there is no response even after 1 day has passed. Now what should user do ? User's money is on edge not Paytm or Valorant.

• 
  Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reported 60 minutes ago

  I've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm

• 
  sasta sarcasm (@sastasarcasmlol) reported 1 hour ago

  I brought car insurance policy But later at kyc stage due to some issues I couldn't upload document. But policy payment was made via credit card. Now I have taken insurance from some other sources. How to get my refund. @Paytmcare

• 
  Suryoday Small Finance Bank (@SuryodayBank) reported 1 hour ago

  @KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.

• 
  DesiMunda👨🏻‍🦱 (@Desi_Munda_3) reported 1 hour ago

  @Paytmcare @Paytm What a pathetic service you guys have, raise a complain ticket 4-5 days ago regarding a refund, but issue still remains unresolved.