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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 41% Mobile App (41%)
  • 24% Website (24%)
  • 18% Transactions (18%)
  • 6% Login (6%)
  • 6% Withdrawals (6%)
  • 6% Transfer (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Haridwar, Bhubaneshwar, Agra, Chhindwāra, Jaipur, Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, and Hyderabad.

CityProblem TypeReport Time
Haridwar Transfer 5 days ago
Bhubaneshwar Website 5 days ago
Agra Mobile App 17 days ago
Chhindwāra Mobile App 24 days ago
Jaipur Mobile App 27 days ago
New Delhi Mobile App 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • sansin83
    itsmesandy ☀️ (@sansin83) reported

    @Paytmcare kindly initiate the refund od the fraud done by paytm travel, y r u not responding n so slow @Paytmcare

  • i_lexo
    LEO 🍥 (@i_lexo) reported

    @Paytm @Paytmcare Ticket ID: 200011831764 order 27114185477 this voucher not working on my business account i buy direct from amazon so please refund also unblock from @Paytmcare

  • zuber8000
    𝓩𝓾𝓫𝓮𝓻 𝓐. 𝓟𝓪𝓽𝓮𝓵 *️⃣ (@zuber8000) reported

    Dear @PaytmCare, I’ve been chasing a resolution for unauthorized Soundbox charges despite having a 'Lifetime Free' plan. Despite multiple DMs and assurances, the issue persists. I need a permanent fix & refund today, or I’ll be forced to escalate to the Nodal Officer. #Paytm

  • sansin83
    itsmesandy ☀️ (@sansin83) reported

    @Paytmcare the level of inefficiency you guys have,,,its been 3 days, my money is struck n u guys r not able to reply even, the most poor customer support

  • sujeet_gupta45
    Sujeet Gupta  (@sujeet_gupta45) reported

    Hi @Paytmcare, I'm unable to log in to my Paytm account. I've tried multiple times, but the issue still persists. Kindly look into this and help me resolve it as soon as possible. Thank you.

  • narutoversetobi
    Narutoversetobi (@narutoversetobi) reported

    @Paytmcare you guys have the worst chat support ever... 1 reply in a day?

  • garavind0323
    𝐀𝐑𝐀𝐕𝐈𝐍𝐃 𝐆 (@garavind0323) reported

    @pumapuma321 @Paytm It's routine why because they provide worst service.

  • siddhu2512
    Siddharth Gupta (@siddhu2512) reported

    @Paytm @Paytmcare @SuryodayBank why is this happening to my paytm since I have opted the postpaid service by Suryoday small finance bank??? I am unable to open my paytm app. Resolve this immediately.

  • h_chaavan
    Hrishikesh Chaavan 🏹 (@h_chaavan) reported

    @Paytmcare @vijayshekhar @vijayshekhar not just your customer care but you are also pathetic. No response

  • Vijayshreeeee
    Vijayshree (@Vijayshreeeee) reported

    @Paytm your AI chatbox keeps refreshing and not able to go through with filing a grievance redressal. Conveinently you have no customer care support through phone or email.

  • imrvsharma
    Ravi MP Sharma (@imrvsharma) reported

    @Paytmcare No response on calls or support tickets. Cancellation isn’t working and my refund amount keeps decreasing. Resolve this immediately or I’ll proceed with a consumer complaint. @Paytm @Paytmcare

  • rajputboy1809
    Ğàűřãv Šîñģh Ŕåjpúț (@rajputboy1809) reported

    @Paytmcare Need help with a UPI transaction. ₹2193.19 debited successfully from my PNB account. UTR: 307065261423. Merchant confirms non-receipt of funds. Please trace the transaction and update on refund/reversal status. @Paytm @vijayshekhar

  • AshishD69007140
    Ashish Dwivedi (@AshishD69007140) reported

    @Paytmcare customer care number, email id not working Please help me reliving letter provide

  • hjain11
    Harsh jain (@hjain11) reported

    @Paytm this is really disappointing. Again I’ve been charged rental fees despite being offered lifetime free service. I’ve already shared screenshots via DM—please check and process my refund immediately. This is not acceptable. @Paytmcare #CustomerSupport #Paytm

  • abhishekh_gupta
    Abhishek (@abhishekh_gupta) reported

    @Paytm not getting any help from 11 may 2026.. let me know if you wish to help your customers or not? @vijayshekhar is also not responding even after repeated messages. Let me know the concerned government authority that I can raise this to ?

  • xavierprabhu
    Xavier PRabhu (@xavierprabhu) reported

    @Paytm @Paytmcare @nearbuy ur customer support kept asking for order ID when nearbuy doesn't provide one. do I run nearbuy that I can generate that or u guys run nearbuy? its 1900/- swallowed by Paytm on filmsy excuse. ur guys like chatbots say the same thing.

  • Muhamma42285812
    Muhammad shadab (@Muhamma42285812) reported

    @Paytm @Paytmcare I am not getting any help please do call me fast I want to cancel and get my refund

  • IammEmraan
    Ricky (@IammEmraan) reported

    @Paytm @Paytmcare looks like its easy to get US visa but cant get your customer support to talk. Pathetic system Where i cant even getting an option to talk to a human only bots are sitting there to respond with 0 logic Can someone connect with me urgently

  • imyashw
    Yash 🇮🇳 (@imyashw) reported

    @Paytmcare hey there I booked a wrong flight accidently and have been told to connect with paytm team by the indgo support team to get a refund. Its been less than 1 hour since it was booked. Please help me!! PNR - YDTIGN I have raised a ticket as well - 200011790134

  • imDhruv15
    Dhruv Ramjiyani (@imDhruv15) reported

    @Paytmcare @Paytmcare just checked, Paytm has failed my transaction and telling payment will be refunded. And here they were in fully confidence that we have sent payment. What a worst service ever, they don’t have any proper customer care support also, the worst Ai chatbot only comes.

  • Saurabhpathe1
    Saurabh pathe (@Saurabhpathe1) reported

    @Paytmcare Again same issue

  • urskondaiah
    kondaiah bollineni (@urskondaiah) reported

    @Paytmcare Hello @Paytmcare What do you mean by concern has been resolved here ? I haven't got my prize details yet, the concern or issue is still open. Please check and do the needful.

  • imDhruv15
    Dhruv Ramjiyani (@imDhruv15) reported

    @Paytmcare The chatbot keeps on raising tickets and don’t even let talk to customer service representative, it’s just a waste of time. And tells to contact bank, I even contacted HDFC they also told they didn’t receive any money and this Paytm says they have sent the money to bank

  • imrvsharma
    Ravi MP Sharma (@imrvsharma) reported

    @Paytmcare It’s been over 24 hours. Ticket cancellation still fails with “Something went wrong” and my refund keeps decreasing. No response via calls, chat support, or X. Order ID: 27094859420 Resolve or I’ll proceed with my consumer complaint. @Paytm @vijayshekhar

  • Cybercellteam
    Pardeep Rana (@Cybercellteam) reported

    @Paytmcare Hi, I want to know how to update PAN in Paytm App. Please help me with this.

  • hjain11
    Harsh jain (@hjain11) reported

    @Paytm @Paytmcare please solve my issue permanently. Why i always get charged for sound box when i took lifetime free plan. Please help and refund and fix the issue once and for all.

  • garvitgoyal31
    Garvit Goyal (@garvitgoyal31) reported

    @Paytmcare card machine not working since 2 months. Raised complaints 3 times. No response. Field executive calls and abuses and harrases. Please resolve at earliest. Worst service. Ticket id- 500009072486, 500009267389

  • snehagupta_in
    Sneha Gupta (@snehagupta_in) reported

    @paytmbankcare Kindly guide me how can I get my FD because I have an urgent requirement. And due to the breaking facility only I have done FD through @Paytm app. Hope you will not break my trust which I kept when other told not to do. And why app is not working.

  • bacardisharma
    bacardi sharma (@bacardisharma) reported

    @Paytm pls remove this ai chatbot.... Literally no contact for help been facing so much stress from past 2 days due to this

  • Tareek_Aaryan
    Tareek Aaryan (@Tareek_Aaryan) reported

    @Paytm @Paytmcare @SMFGIndia Need urgent help.A top-up loan was disbursed, but my old loan continued running and deductions continued. The new loan is showing dues and repayment mismatches.GRO complaint already raised, but clarification is still pending.Please review and resolve