Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (44%)
- Mobile App (31%)
- Login (13%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.
| City | Problem Type | Report Time |
|---|---|---|
 Dārjiling
|
Transactions | 6 days ago |
|
Bengaluru
|
Mobile App | 15 days ago |
|
Ahmedabad
|
Withdrawals | 25 days ago |
|
Alīgarh
|
Transactions | 29 days ago |
|
Qādiān
|
Website | 1 month ago |
|
Kolhāpur
|
Mobile App | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Neetendra Choudhary (@NeetendraChoud2) reported@Paytm @PaytmCare @IndiGo6E Disappointed with the refund process for PNR EYFZ2Q.Despite IndiGo confirming a full refund, over ₹5000 was deducted by Paytm without clarity. AI support is unhelpful.Request immediate human intervention for #200011234779. #ConsumerRights #PaytmTravel
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Sanjay Kumar (@SanjayKuma25373) reportedUTR no.. not showing I want to attach it to some site with UTR number but it is not showing @Paytm @Paytmcare
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parshuram goud (@parshuramgoud21) reported@Paytmcare @OTTplayApp No response from both sides. Sold inactive OTTplay coupon, service not available. Paid but no service. Complaint 8948236. Need refund immediately or will proceed legally.
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SwamiAyurved Retail (@SwamiAyurRetail) reported@Paytmcare @Paytm we have a business account on paytm. It was dormant till date. Today just activated. We have legally changed the name of firm also. The change is not big. So we want to update the name and then only we will start using Paytm business..will you help us? Thanks
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Kunal (@9kunal8) reportedThere is no support available from paytm on actual issues. All they have is drop down menu where queries are not listed, IVR keeps repeating stupid queries, no email or contact to raise issues. Don’t know how will they resolve issue despite their claim of 24x7 support. @Paytm
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limitedEdition (@laveagle) reported@Paytmcare I want to report fraud. Unable to reach any Paytm agent or support. Ticket raised through AI agent but this is emergency. Please call me asap. Ticket no 200011303552
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Chirag Shah (@ChiragShah53325) reported@Paytmcare @HeroFinCorpLtd I have paid 12221 instead of 12184 ...make the system proper that next emi should deduct from account on date and extra money not been charged due to error in your system
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Avik Ghosh (@avikdustu) reported@Paytm it is very difficult to do any transaction with paytm. I paid credit card bill of 10k, which is showing in progress since yesterday morning. No customer care support. Thankfully i tried with 10k, my entire bill was more than 1lakh. Today is due date. No update on it
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Neetendra Choudhary (@NeetendraChoud2) reported@Paytmcare Disappointed with the delay in resolving my issue, @PaytmCare. It’s been 3 days and I’m still waiting for a clear timeline. How much longer will this take? Please look into this urgently. @Paytm"
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Prashant Jain (@jain_saabh) reportedI have been an avid champion of @Paytm, supporting home grown brand. But they have hoarded my 11K refund for 10 days, and with ****** AI chat bot, getting no help. @vijayshekhar
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Sonu (@Sonu70274185) reported@Paytmcare Already messaging your team from past 36 hours. How much more time is needed to resolve a simple issue? No replies in dm as well. Pathetic service.
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Shivraj Saini (@Shivraj09527269) reported@Paytmcare worst customer support of this company my problem is not fixed yet they are just sharing me bot replies in DM no resolution yet I have also tried transactions at petrol pump, grocery stores and other merchants, but still my Paytm postpaid is not working showing error.
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Ranjan Poddar (@RanjanPodder) reported@Paytmcare Hello @Support, I’ve been very active with regular posts and engagement for the last 2 months, but my account still feels restricted/invisible. Can you please check if there is an issue with my handle? I’d appreciate an update. #XSupport
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KabhiKebabKabhiGym (@6_tuhin_15) reported@Paytm @Paytmcare Why is there not one single person I can talk to when in need? The ph no you've provided on the internet either says busy or not working. My payment which I made last night still hasnt gone through on your end & I am stuck in this orange limbo situation.
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ASHISH AGRAWAL (@agrawalashish19) reported@Paytmcare Isn't it mandatory to raise ticket for any complaint made by customer
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Raj Ojha (@yesthat66203400) reported@Paytmcare @MindfulDadVibes why would they check with SBI if the problem is with UPI Lite do you think people are dumb?? its your service fix it yourself...or do not have the option of UPI Lite, forwarding to problem to someone else doesnt provide a solution, the moment i receive my money I delete this app
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Parminder Singh (@pammi472) reported@PaytmTravelCare @Paytm @Paytmcare I am writing to formally escalate a refund issue that has been pending since 10 February. Despite multiple follow-ups, the issue remains unresolved. This delay is unacceptable. Ticket id: 200010623387
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Aaqib Ibn Mushtaq (@Battle_Cry1) reported@Paytmcare Still waiting fr solution to my problem as I inboxed u
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Z (@MindfulDadVibes) reported@Paytmcare You team is asking me to contact SBI. WHY WOULD I? this issue or bug is induced by your pathetic app and it's your team who should be responsible for contacting sbi and getting the resolution. Why should I suffer? I am switching to another upi app now onwards. One last time I am saying I am not going to contact sbi and you should resolve this
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SIAD - SG Institute Of Art & Design (@SgSiad95130) reportedRefund issue not resolved. LPG booking was cancelled but refund of ₹933.5 is still not received. It is showing "refund failed" in the system. Tried contacting agency but no response. Please look into this urgently. @Paytm @IndianOilcl @IndaneGas #RefundIssue #Indane #Paytm
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Atif rahman (@Atifrahman2159) reported@Paytm @Paytmcare Pathetic service from paytm I have cancelled my spicejet ticket on 24th March and booked it via paytm, Spicejet mentioned that they have initiated the refund, but it's been more than 2 weeks now and paytm didn't give me a single penny back. Prioritize this.
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sandalwood (@dijkstra_algo_) reported@Paytm what kind of worst experience is this..I have received sms that bus is cancelled but your app still showing the journey..when trying to reach customer care then only bot which i am being forwarded. I want to talk to an actual customer care not this bot **** 😡😡😡
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Shreeram Ghatwai (@ShreeramG) reported@Paytm @Paytmcare Thank you @Paytmcare for resolution, my refund is credited. Only suggestion I would like to give that you must have a dedicated customer care number for these issues... Once again thank you
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Anil Dube (@dubeanil0511198) reported@Paytmcare @Paytm Today I tried to book ticket from IRCTC(JP to MMCT) and paid via PayTM payment gateway. Money deducted from account but its showing timeout on PayTM gateway page. Also on IRCTC failed booking section, its showing status that Payment Initiated. Plz help
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Garvit Goel (@1ad833d5a5bf4b0) reported@Paytmcare @Paytm Two transactions made on 10/04/2026 still being pending while the amount has already been debited raised ticket on your application multiple times but no help. KINDLY ASSIST ON PRIORITY. Order Id : 26877315303 & 26877374685 UPI Ref:610011184425 & 203733083448
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parshuram goud (@parshuramgoud21) reported@Paytmcare I'm not getting any response from DM it's already 19days completed it is very irresponsible and worst I sent many messages and provided all details but your not resolving my problem
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𝗖𝗔 𝗔𝗠𝗔𝗡 𝗕𝗔𝗛𝗟 🚨 ᵀᴹ (@Khushhua20) reported@Paytm @Paytmcare Cashback of ₹30 not credited for my Swiggy Instamart transaction (₹219 on 09 April 2026, UPI Ref: 300470829732), despite applying the offer at checkout. Your support is giving inconsistent explanations and has not shared clear T&C.
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Mohammad Tufail shah (@shah__tufail) reportedmy refund is still pending from your end. It is more than 10 days. What is the issue with you guys? The airline is telling they have already initiated the refund but your support team is telling not received yet. Please proceed with it. @PaytmTravelCare @Paytm @PaytmCheckin
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Sanjay Kumar (@SanjayKuma25373) reportedUTR no.. not showing I want to attach it to some site with UTR number but it is not showing payment 1480/- @Paytm @Paytmcare
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Harsh Chhaparwal (@HarshChhaparwal) reported@Paytmcare @vijayshekhar I had nearly raised 4tickets on app help which were closed unanimously by @Paytmcare . After which i had to post it on X and after being guided for DM, I sent you details therein. But after my post tagging higher ups, for the first time I got not 1 but 4calls. Hoping resolution!