Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (57%)
• Transactions (26%)
• Login (14%)
• Withdrawals (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, and Port Blair.

City	Problem Type	Report Time
Cochin	Transactions	24 hours ago
Shillong	Mobile App	7 days ago
Pune	Withdrawals	17 days ago
Chhindwāra	Transactions	25 days ago
Noida	Transactions	1 month ago
Pānīpat	Login	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  girish khurana (@girish_khurana) reported 11 minutes ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏

• 
  drasrao (@drsrinivas_rjy) reported 13 minutes ago

  @Paytmcare Whenever I pay something, it is going into automatic payments. Very bad. If I buy once course form a website, it doesn't mean that I pay regularly for the same course. STOP this automatic payment option.

• 
  Ashu Smarth (@smarthchand) reported 14 minutes ago

  @PaytmCheckin @Paytmcare no dedicated support desk, no customer care number. Only option is to raise a ticket that is still unresolved, got no confirmation on booked ticket been 12 hrs now the airline says its a group ticket by agency. This is totally a fraud.

• 
  Trusha Patel (@Trusha0510) reported 18 minutes ago

  Absolutely pathetic and unacceptable service by @Paytm and @Shrinathbus We booked Vadodara–Pune bus tickets by Shrinath Solitaire bus operator on Paytm app on 19 Aug, around 8 days in advance, paying ₹2900, specifically to secure our preferred seats and travel comfortably.

• 
  bobby banerjee - the naughty messiah (@messiah_naughty) reported 19 minutes ago

  @Paytm you guys are a bunch of spammers. I keep getting emails from you though I never signed up for anything. And you don’t have a link to unsubscribe. Stop this **** immediately.

• 
  Viral Makwana (@Im_Vmakwana) reported 19 minutes ago

  @Paytm Your customer support is the worst. I have been trying to get my refund from August 22, 2026. But there is still no update from your side, just your annoying AI Amy, even on email, just Amy replies. I want my refund back by tomorrow. Here ends my patience.

• 
  Lalit (@iamlalit19) reported 21 minutes ago

  @MoCA_GoI @Paytmcare @Paytmcare I m asking about spicejet refund and u are staying about indigo airlines. This type of customer support u r doing

• 
  s ahmed (@shakil_99) reported 22 minutes ago

  @Paytm @Paytmcare After switching to a new device my same phone number couldn't be verified. Despite of every settings are correct I could not even log in to my account since last 8 days. Please raise a ticket and resolve my problem

• 
  BHASKAR TRIPATHI (@bhaskar_bhasku) reported 23 minutes ago

  @Paytm @flyspicejet My flight booked through paytm for 25th August 2025 SG-476 from Delhi to Mumbai was cancelled at last moment but i received no refund till now, can you help out PNR: WYPJ3S. @Paytm support ticket number 27401829554

• 
  Vikas Sharma (@Vikass_BJP) reported 24 minutes ago

  @Paytmcare Any update or still working on it

• 
  godisgreat (@Pavankalya56718) reported 26 minutes ago

  @Paytmcare i have paid my postpaid bill through your customer support executive link after settlement still it is reflecting in my cibil .

• 
  rajan ahuja (@rajanahuja9) reported 27 minutes ago

  @Paytmcare When travel credit will issue??

• 
  Anurag Kushwaha (@ianuraagkush) reported 27 minutes ago

  @Paytmcare Also let me connect to customer service on call.

• 
  ANDLIB SAIF (@asaif9) reported 27 minutes ago

  @Paytmcare Sent a private message. It’s better to send an update rather than fix it manually.

• 
  Wasim (@wasim_sayy) reported 27 minutes ago

  PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure. 1/3

• 
  j (@RiderKm199) reported 31 minutes ago

  @Paytmcare Just had a word with with spicejet customer support , they have processed refund from thier side but i have not received refund. Kindly refund my money Order ID-27468145687 PNR - XJSBPX @Paytmcare @vijayshekhar

• 
  Pankaj Kumar (@kumarpankaj_pk) reported 31 minutes ago

  @Paytm @Paytmcare : Worse customer care service. First ever experience of such kind of casual approach by any service providers. No proper escalation metric and executive. No sensitivity towards timelines and urgency. Req ID -200012718259, 20012739220 @IndiGo6E -U915QC #Refund

• 
  Shubh (@shubhtimex) reported 32 minutes ago

  @Paytmcare You guys are absolutely careless and only pretending to help. I asked for assistance a while ago, but I still haven’t received any response from your team. @Paytm @Paytmcare #paytmsupport

• 
  StriKeR (@MassStrikeR) reported 36 minutes ago

  Everyone do not make a purchase of Valorant Points Voucher from @Paytm since currently experiencing very bad service they will just simply ask you to contact Valorant they won't help. @Paytmcare . @VALORANT is also not helping their support replying after 2 days. #customerservice

• 
  _bhupsa (@bhupsa011) reported 39 minutes ago

  While accepting a UPI mandate to block funds for an IPO, how can an investor verify which application/bid it relates to? If this isn’t clearly visible, could this be a potential control gap? @PhonePe @Paytm @GooglePay

• 
  Ashish agarwal (@Ashishagrawalsb) reported 41 minutes ago

  @Paytmcare @IndiGo6E It has been 4 days since my flight cancellation, but I still haven’t received my refund. The app says to contact the third party. Please check the status of my refund and help resolve this. I can provide booking details privately via DM. This as urgent

• 
  Mounik Narasimha (@mouniknarasimha) reported 41 minutes ago

  @Paytmcare absolutely pathetic customer service. AI bot neither understands the query nor allows to connect to an agent. My ticket (200012678155) is pending from more than 14 days with no response or updates. Trying to connect to an agent from last five days but no use.

• 
  Vinayak Naik (@vinayaksn) reported 44 minutes ago

  @Paytmcare I found the issue. When I uninstalled PCAPdroid, Paytm app started working. Actually, you should not have tagged PCAPdroid malicious. Its an app from Play Store. If Paytm uses HTTPS, a packet capture does not reveal anything. Hope your don't flag it anymore.

• 
  Mr Wanderer (@Wanderer14Mr) reported 44 minutes ago

  @Paytm Need some help. Not able to contact Customer care..

• 
  Santosh Kumar (@santoshkumar641) reported 55 minutes ago

  @Paytm @Paytmcare Unbale to use paytm. I have already written to your CC team, but no resolution has been provided yet. Since I don’t have access to my Paytm ac on my primary device, I’m unable to raise a ticket. Request you to please look into this and resolve it earliest

• 
  DesiMunda👨🏻‍🦱 (@Desi_Munda_3) reported 56 minutes ago

  @Paytmcare @Paytm What a pathetic service you guys have, raise a complain ticket 4-5 days ago regarding a refund, but issue still remains unresolved.

• 
  Plain MBBS 🩺 (@Streptococci98) reported 59 minutes ago

  @Paytmcare @kunalku04394536 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare

• 
  dume.ai (@Dumeai_) reported 1 hour ago

  @Paytmcare booked @flyspicejet flight with you. But flight is delayed by 6 hrs. no communication provided for delay and no alternate option provided. And no option to cancel also. Please help me cancel the flight with full refund booking id 27326090561

• 
  Suryoday Small Finance Bank (@SuryodayBank) reported 1 hour ago

  @KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.

• 
  Vaibhav Garg (@vaibhavthegarg) reported 1 hour ago

  @Paytmcare Booking ID: 27512648627 Please help. Ticket needed in emergency paid extra for confirmation