Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Transactions (25%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	10 days ago
Cochin	Transactions	14 days ago
Shillong	Mobile App	20 days ago
Pune	Withdrawals	30 days ago
Chhindwāra	Transactions	1 month ago
Noida	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wasim (@wasim_sayy) reported 4 minutes ago

  @PaytmBusiness @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account, yet the ticket is being closed repeatedly without actually processing the closure. A ticket should not be

• 
  Jhunjhun Singh (@JhunjhunSingh9) reported 4 minutes ago

  @ @Paytmcare I was having my savings money in Paytm payment bank .Now services has been removed from the paytm app . How to recover my money ? . please help

• 
  Rishabh (@shekharrishabh8) reported 8 minutes ago

  @Paytm someone I know booked a flight that got cancelled and did not fly. You are refusing a refund. Not expected from a company I look upto. Can you help me connect to the right people to sort this out? Have all the details.

• 
  Viral Makwana (@Im_Vmakwana) reported 10 minutes ago

  @Paytm Your customer support is the worst. I have been trying to get my refund from August 22, 2026. But there is still no update from your side, just your annoying AI Amy, even on email, just Amy replies. I want my refund back by tomorrow. Here ends my patience.

• 
  Apratim Raj (@apratim100000) reported 11 minutes ago

  @flyspicejet @Paytmcare @Paytm please update on this booking reference: 27438149596 and PNR: XCBMVC Refund has not been settled from Paytm side. SpiceJet has initiated the refund. Please check and update the ETA when I will get my flight refund. As it is past 10 working days.

• 
  j (@RiderKm199) reported 12 minutes ago

  @Paytmcare Just had a word with with spicejet customer support , they have processed refund from thier side but i have not received refund. Kindly refund my money Order ID-27468145687 PNR - XJSBPX @Paytmcare @vijayshekhar

• 
  Shubham Basant Golyan (@imsgolyan) reported 22 minutes ago

  @Paytm @Paytmcare ticket ID: 200012768390 i am facing the Autopay related problems from last 4 months but your team is not even replying on ticket on call they say 48 hours but later no response is this how you guys working

• 
  Harsh Dedhia (@harshd2112) reported 22 minutes ago

  I took a payment on paytm machine through QR code but it showed processing and after sometime it failed. I don't have contact number of customer. plz help @Paytmcare

• 
  Lalit (@iamlalit19) reported 23 minutes ago

  @MoCA_GoI @Paytmcare @Paytmcare I m asking about spicejet refund and u are staying about indigo airlines. This type of customer support u r doing

• 
  Adil Faizi (@adeel9026) reported 26 minutes ago

  @Paytmcare under Ticket ID: 200012727553 claiming only a "Gold Voucher" existed. If Paytm refuses to take accountability for misleading UI and incorrect customer support statements, I will be forced to file a formal complaint with the National Consumer Helpline (NCH) and RBI Ombudsman for

• 
  @Sachin Vaishy (@VaishySachin) reported 30 minutes ago

  But bus operator says there is no bus on that route. @Paytm your customer services are worst and there is no direct helpline for customers @jagograhakjago can you please help me to getting a refund and compensation . And please provide direct helpline for customers #paytm #worst

• 
  Adil Faizi (@adeel9026) reported 30 minutes ago

  @PaytmCare You are completely dodging the core issues: 1. Misleading UX: Why display a targeted "Get assured ₹50 cashback" banner on an active user's checkout screen if they are algorithmically ineligible? That is classic deceptive design (Dark Pattern).

• 
  Prashant Bhandari (@pbhanda) reported 30 minutes ago

  @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

• 
  Lalit (@iamlalit19) reported 31 minutes ago

  @Paytmcare @MoCA_GoI @vijayshekar this is your customer service This is the way you are doing your job. I m asking the refund of Ticket id 27416626921. And your customer support is giving details of other ticket id

• 
  Ayyappan (@ayyappan_pal) reported 36 minutes ago

  @Paytmcare I sent the message , still no solution , is this a way @vijayshekhar paytm treats the customer??? A simple phone call will solve all the issue, but you people intentionally making us to wait for months

• 
  Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reported 37 minutes ago

  I've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm

• 
  girish khurana (@girish_khurana) reported 40 minutes ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏

• 
  Plain MBBS 🩺 (@Streptococci98) reported 40 minutes ago

  Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled from Kotak Ac. Such poor handling very bad service @Paytmcare @KotakCares

• 
  Sayanton (@thesayanton) reported 43 minutes ago

  @Paytm @Paytmcare unable to pay my electricity bill due to an “Internal Criteria” error. I dont frequently recharge or pay bills i use Paytm only occasionally. If basic payments cant be relied upon, whats the point of using the platform? Please look into this.

• 
  Nani Reddy (@nanireddyy77) reported 44 minutes ago

  @Paytmcare Issue still not resolved @Paytmcare

• 
  Lalit (@iamlalit19) reported 45 minutes ago

  @MoCA_GoI @Paytmcare @Paytmcare I m asking about spicejet refund and u are staying about indigo airlines. This type of customer support u r doing

• 
  Phoolchand Chaudhary (@phoolchand6150) reported 48 minutes ago

  @Paytmcare my SpiceJet flight has been cancelled by the airline. I called SpiceJet, and they asked me to contact the booking platform from which I booked the ticket. Please help me with an alternate flight option urgently as I need to travel. Kindly look into this and assist ASAP

• 
  srijan singh tomer (@1989Srijan) reported 49 minutes ago

  @HeroFinCorpLtd @Paytm I amnot getting my loan amount still showing proceeding every thing is ok no customer care no response.

• 
  ঔৣ✞ 𝗣𝗥𝗔𝗧𝗘𝗘𝗞 𝗗𝗨𝗧𝗧𝗔 ✞ঔৣ (@Prateek_Dutta_) reported 50 minutes ago

  @Paytmcare Aap logo ki commitment ki koi ehmiyad hoti hai ya nhi? Its been more then 15-20 days still facing issue no resolution. I think need to deactivate your paytm. Useless

• 
  Somnath Dasgupta (@somnathdasgup14) reported 53 minutes ago

  @Paytmcare The problem is you can't go beyond your own hidden terms and conditions. Please refer you terms and conditions before assuring help. On payment page you showed as eligible for cashback once done nothing received when checked under order section it says only for first time users.

• 
  Aayush 𝕏 (@singhaayush2106) reported 54 minutes ago

  @Paytmcare because of your app I made a payment to different person and I am not able to contact with that person. Help me in getting my money back

• 
  das pritish01 (@das_pritish01) reported 59 minutes ago

  @Paytmcare @PaytmBusiness @Paytm Hey, my staff and I aren't receiving SMS alerts for incoming payments. Could you please enable instant SMS notifications on our registered numbers? Merchant ID: AlXDQr64372292677354 Reg Mob no - 700842812 Quick help on this would be appreciated!

• 
  Wasim (@wasim_sayy) reported 1 hour ago

  @Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3

• 
  Plain MBBS 🩺 (@Streptococci98) reported 1 hour ago

  @Paytmcare @kunalku04394536 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare

• 
  VISIONARY DEV🌟 (@visionaryo75157) reported 1 hour ago

  @Paytmcare @SwapnilDhwani I am also having same issue with paytm gold