Paytm status: access issues and outage reports
Problems detected
Users are reporting problems related to: transactions, mobile app and website.
Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 1: Problems at Paytm
Paytm is having issues since 08:50 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (35%)
- Mobile App (35%)
- Website (12%)
- Login (12%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Website | 1 day ago |
|
Greater Noida
|
Mobile App | 2 days ago |
|
Hyderabad
|
Login | 16 days ago |
|
Dārjiling
|
Transactions | 22 days ago |
|
Bengaluru
|
Mobile App | 1 month ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
-
Proud to be a fan of AA 🪓 (@Proudtobeafano1) reported@Paytm @SpiceJet Update on my complaint (AirSewa: HT720531) SpiceJet confirms refund was already processed on 29 Apr to AIR IQ (Paytm partner). Yet I have NOT received my money. Why is Paytm holding customer refunds? Resolve immediately. #RefundDelay #Paytm
-
Ravi singh (@BuntyAthsolia) reported@Paytm I'm unable to check my my FD balance from 2 days now it always shows currently facing issues in loading your FD balance
-
Dark horse (@BarotKaush54950) reportedI have not received any direct message. Why @Paytmcare is hesitant providing customer support number.
-
Sanketparekh (@Sanketp42914175) reportedHi @Paytm @Paytmcare Facing an issue with payments on low internet. The app doesn’t show any warning, and transactions stay in “processing” for long. I retried thinking it failed, but both payments got completed (duplicate payment).
-
Chanoo (@Abhishe96549233) reportedThey will make you wait 15 days saying it will be resolved and then they want help with resolution and will neither reply to your message and the tickets to will be closed giving irrelevant reasons. Prefer @PhonePe @Paytm but avoid using @MobiKwik guys
-
Ketan Mehra (@ketanmehra05) reported@Paytmcare Please help in this. I have been struggling to get my refund from last 45days but either they aren’t responding or giving new excuses. Is it so difficult to get refund of a cancelled flight? Instead of giving damages, they aren’t even giving original refund. @DGCAIndia @RamMNK
-
Sahdeo Tripathi (@tripathi_sahdeo) reported@Paytm @Paytmcare @flyspicejet pending refund for a flight ticket booked through Paytm, which was cancelled at Mumbai Airport due to operational issues while spicejet sent refund to Paytm Date of Journey: 26 February 2026 Flight Number: SG 160 PNR N0: OGYK2A Delhi to Jammu
-
Kiran Kumar Reddy Pilla (@Kirankumar97051) reported@Paytmcare @Paytmcare your dm's are not working that much good.
-
Navneet (@Navalneet) reported@Paytm @Paytmcare @PaytmBank I have 4000rs in my food wallet balance , I've tried reaching out to you multiple times yet you blocked my ticket opening access not only this you're being unreliable in solving or giving me a reliable way to liquidate those funds
-
Zikmaru (@tholaimata) reported@Paytmcare I’ve sent a DM regarding restricted access to my account. Please check and assist.
-
Gourav Lodha (@lodha_gourav) reported@Paytm Posting regarding my Paytm business sound box. I am assured for charges free box for my business. But charges applied several times. I am several Shops and box I am thinking to close all the sound box if not resolved the problem properly in time.
-
ZAID LALA KHAN (@zkhan7952) reported@Paytm @Paytmcare I have already filed a complaint with National Consumer Helpline (Docket No: 9176293), but my issue is still not resolved. My genuine funds are being held without any clear reason, even after submitting all required documents and proofs multiple. @PaytmBusiness
-
Rahul M (@sparten_rahul) reported@Paytmcare bhai, i really like your travel pass feature but why dont you address customer issues? God damn process the refund for the following man. Passenger name - Rahul Maram PNR - NZGYYB No show refund is already processed by Indigo.
-
Arrrihant (@Arihant0808) reported@Paytm When will you repay customer money
-
Arun Pandey (@ArunP26028) reported@Paytmcare My patem sound box is not in use, I want to surrender / deactivate immediately no support hotline merchant id
-
Lavkush Vishwa (@Lavkush_vishwak) reported@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
-
Mrityunjay Agrawal (@smrityunjay1992) reported@Paytmcare there is no way to contact customer support for travel booking i just had to talk to ai for anything ai cant reply for evrything why dont you provide customer support for this i am unable to get my original fair ticket from your side @jagograhakjago
-
Zeeshan (@alishaan_14) reported@Paytm please help. Why don't you people reply? Just because we have tweeted multiple times means we're not facing genuine issues? I have wrote more than 10 tweets and you have not replied.
-
Sachin M🇮🇳 (@SachinMaheswary) reported@Paytmcare Where were you when i have lodged a complaint ticket on your platform? First of all you don't have customer support on telephone, Only support present is raise a ticket which you guys will resolve within full delay. Stop fooling customers. Worst platform ever to use is @Paytm.
-
عبداللہ (@QuietTweep) reported@Paytmcare @Bprathamm Booking ID 26949445691 booked on 27 Apr at 10:27 AM is still showing as pending, and my flight is within a few hours. There’s no way to reach your support team. This is extremely frustrating. Please resolve this urgently!
-
Prateekk.eth (@prateekverse) reportedI will be a dormant customer. Cheating is new business of @Paytm partnered with @SwiggyCares who do partnerships and write t&c and scam customers.
-
Gourav Lodha (@lodha_gourav) reported@Paytm Posting regarding my Paytm business sound box. I am assured for charges free box for my business. But charges applied several times. I am several Shops and box I am thinking to close all the sound box if not resolved the problem properly in time.
-
Khairul Islam (@Khairul10195063) reported@Paytm Paytm Soundbox,Using it for almost 1yr,I am telling it deceptive bcz, at the time of installation I was said that it will charge Rs-49/mon and it charged 49 for 2-3 mon, later 74, then 125 and now 135/mon charging. And now it is deducting few rupees for other wallet charge. Wtf
-
Ketan Mehra (@ketanmehra05) reported@Paytmcare Please help in this. I have been struggling to get my refund from last 45days but either they aren’t responding or giving new excuses. Is it so difficult to get refund of a cancelled flight? Instead of giving damages, they aren’t even giving original refund. @DGCAIndia @RamMNK
-
ಎಡೆದೊರೆ ನಾಡಿನವ (@sanguu_speaks) reported@Paytm customer service is a hellhole!! 😑
-
Aniket Hemade (@_ANIKET_HEMADE_) reported@Paytmcare stop fooling around and misusing merchant payments! I have been reaching out to your customer support team and not getting any resolution on my payment on hold since 24th of April 2026, precisely the date your licence was cancelled by RBI.
-
Lakshya khandelwal (@Lakshya50808919) reportedHi @Paytmcare / @PaytmBank @paytmbankcare I’m facing an issue with the mobile app. The Fixed Deposit balance is not loading, and while entering the passcode, it sometimes shows “Something went wrong.” Could you please look into this matter ASAP?
-
DEVENDRA JOSHI (@DEVENDR87375544) reported@Paytmcare Repeating the same message does not resolve the issue. The response shared in DM refers to conditions that were never shown in the original offer displayed on Instamart. I have already shared screenshots proving this mismatch........
-
Ayush Anand (@AyushAnand0508) reported@AbhishekSi1m @Paytm @allianceair I dont understand why there is no dedicated team to resolve an issue like these
-
Mizan (@realmiizan) reported@Paytm @Paytmcare I’ve noticed sudden deductions on instant settlements starting today, whereas no such charges were applied earlier. Kindly provide a clear explanation and review this issue at the earliest. #CustomerSupport