Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (41%)
- Mobile App (29%)
- Login (18%)
- Website (6%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.
| City | Problem Type | Report Time |
|---|---|---|
 Hyderabad
|
Login | 6 days ago |
|
Dārjiling
|
Transactions | 13 days ago |
|
Bengaluru
|
Mobile App | 22 days ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
|
Alīgarh
|
Transactions | 1 month ago |
|
Qādiān
|
Website | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Ayush Singh (@AyushSingh098) reportedEven after multiple escalations no help received from @Paytmcare @jagograhakjago kindly help me
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Punjab National Bank (@pnbindia) reported@TusharMond31381 @Paytmcare Dear Tushar, We regret the inconvenience caused. We request you to please contact our Customer Care Center at 1800 1800 / 1800 2021 (toll-free) for immediate assistance regarding the matter. Regards, Team PNB
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अज़ीम आलम खान (@Azeemalamkhan2) reportedI purchased Paytm Gold a few days ago.After 4–5 days of the purchase, my Paytm account was blocked. Now, whenever I try to log in , the screen turns white and the app gets frozen.I have already contacted customer care multiple times. @Paytm @vijayshekhar
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ananya Yadav (@ananyaY92254327) reported@Paytmcare is there any update, is the issue resolved?
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M.C.Selvendran (@mcselvendran) reported@Paytmcare Hi, I have called ur customer care multiple times but cant able to connect to them. Even raised complaint to close my business account and soundbox service. But ticket raised last month but no one bothers. Please let me know the solution for this.
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Shivam Kumar (@ShivamK62214680) reportedVery disappointing. Wrong recharge via Paytm, reported by email immediately. Airtel replied after 7 days saying beyond 3 days no help. In AI era, such cases can be prioritized—unless there’s no intent to help. @airtelindia @Paytm
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Pankaj Singh (@PankajSinghps54) reported@Paytmcare @vijayshekhar My vijay shekhar, first off all i am telling you your customer care no 24x7 is not working it came switched off in a day time and in late evening busy. I had done one transaction it is failed but still refund not credited in my account. See ur service
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Munesh Bhargava (@MuneshBhargava) reported@paytmbankcare I’ve shared my number multiple times in DM w/o any response,I can’t withdraw money,I can’t use money in any of purchases,I can’t reach out to support executive due to no provision in app, chatbot not helpful, is there anyone in @Paytm who can help resolving it. @vijayshekhar
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Shubham Nivdunge (@ShubhamNivdunge) reported@Paytmcare you need which information to solve this issue.paytm details directly dm @Paytmcare
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CA Tushar Agarwal (@itstashuu) reportedWorst customer support @Paytm . I have an open ticket since 12 April 2026, my issue is not resolved. Upon asking about the escalation matrix, paytm has now stopped responding on the support chat as well This is truly unacceptable. They do not have any number to call to as well.
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Sharad Dutt (@sharaddutt) reported@paytmcare I am unable to use paytm app in iphone since 2 days. Automatically it loggged out first & after that I am unable to login as message is coming Acess is denied . Resolve the issue on immediate basis !
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Muzafar Bashir مظفد بشیر (@Muzafarbashir20) reported@vijayshekhar @Paytmcare This is to inform you that if my full refund is not processed by today, I will proceed with filing a formal complaint in the consumer court against your company for deficiency in service, lack of communication, and the financial loss I have suffered
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Maverma (@Maverma55555) reported@Paytmcare Access denied when login
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M Patel (@ManPatel67) reported@Paytmcare i want to upgrade my paytm business account but I couldn't i need help
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Yatindra Jha (@YMJrocks) reported@Paytmcare I have booked a return journey and got confirmation for only one way flight. Pls help. This is urgent as money has already been paid.
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Satyendra yadav (@Satyenderrr) reported@Paytmcare I’m unable to complete VKYC for my Paytm Payments Bank account. My name was earlier “Satyender Yadav” but now updated to “Satyender”, due to which VKYC is failing. Please assist in resolving this issue at the earliest.
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Siddarth Jain (@iamsiddarthjain) reported@PaytmBusiness @Paytmcare It has been 3-4 days and my issue remains unresolved. Despite your claims, the 'other wallet' option is still active. Please escalate this immediately. If you cannot fix this, initiate the removal of the Soundbox from my store as I no longer wish to use your service
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SAI SUKESH (@Urstrulysukesh) reportedHi @Paytmcare, I lost access to my registered mobile number and can’t log into my account. My account is KYC verified. Need help to recover access. Please assist. @Paytm @Paytmcare
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Pratik Rathore (@Pratikrathore__) reportedWhat ******** is this @Paytm @Paytmcare I just purchased some gift vouchers but all of them are invalid the website is asking for a 16 digit code you gave me a 12 digit code what is this how do i use it now even i can't get the voucher pin so what to do now with this invalid code
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Ravi Ojha (@rojha688) reported@Paytmcare @vijayshekhar Kindly see , how your team behaving with customer ? Since last 24 hour i am following them through personal chat window . There is no support and no way to discuss with customer.
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Ashutosh Bhawsar (@bhawsar33) reported@PaytmBusiness @Paytmcare they dont have customer care, worst AI bot, not able to understand queries, only few Automated reply, worst, worst worst company, dont go with paytm
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Pankaj Singh (@PankajSinghps54) reported@Paytmcare @Paytmcare why your customer care no is not working mentioned +91 120-4770770, and you just replied thru AI only. I had connected with customer support only AI reply there.
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Shubham Nivdunge (@ShubhamNivdunge) reported@Paytmcare @Paytmcare you need which information to solve this issue.please urgent check paytm details directly dm @Paytmcare
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Vijaya (@rhithmdivine) reported@joedelhi @Paytm @Paytmcare No need for Paytm. You can live happily without using Paytm. Anyways, why support a company that supports animal abuse and scams.
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RHFitness (@RHumberstonePT) reported@Paytmcare Both my wife and I cannot login to the app we are both getting the blank white screen after receiving OTP. I have; -cleared cache -cleared data -updated the app -uninstalled/reinstalled -restarted my phone -tried by data and wifi. What the hell is happening?
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Ashutosh Bhawsar (@bhawsar33) reported@PaytmBusiness No body available in paytm for your solution, it is very very pathetic service @Paytmcare
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schn-rna (@schnrna7) reported@Paytmcare Hello, I am writing to urgently request an update on my refund for booking PNR ZDHT7X. As confirmed by the airline, the refund was already processed on 11 April and the amount has been transferred to your partner’s account. However, I have still not received the refund. This delay is causing me serious difficulty. I am currently facing an emergency situation related to my work visa process and I am financially unstable at the moment. This refund is very important for me to move forward. I sincerely request you to please prioritize my case and process the refund as soon as possible. Kindly understand the urgency of my situation and assist me at the earliest. I would really appreciate your support. Thank you.
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Dinesh Singhal (@DineshS82141523) reported@Paytm @Paytmcare I am unable to log in to my Paytm account from the last [10 days]. Issue: login error Registered Mobile No: 9413351620 This is causing inconvenience as I am unable to access my account. Kindly resolve this issue urgently. #Paytm #LoginIssue
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Maverma (@Maverma55555) reported@Paytmcare No response from your side still facing problem access denied
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Ashutosh Bhawsar (@bhawsar33) reported@PaytmBusiness @Paytmcare they dont have customer care, worst AI bot, not able to understand queries, only few Automated reply, worst, worst worst company, dont go with paytm