Paytm status: access issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

• Mobile App (56%)
• Transactions (25%)
• Login (14%)
• Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

City	Problem Type	Report Time
Kolkata	Withdrawals	8 days ago
Cochin	Transactions	12 days ago
Shillong	Mobile App	18 days ago
Pune	Withdrawals	28 days ago
Chhindwāra	Transactions	1 month ago
Noida	Transactions	2 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  dume.ai (@Dumeai_) reported 2 minutes ago

  @Paytmcare booked @flyspicejet flight with you. But flight is delayed by 6 hrs. no communication provided for delay and no alternate option provided. And no option to cancel also. Please help me cancel the flight with full refund booking id 27326090561

• 
  Lalit Sharma (@LalitSh76342433) reported 4 minutes ago

  It has been 6 months since I closed my Paytm fastag but wallet balance and security deposits hasn't been transferred to my bank account. Can you look this matter? It is really disappointing that there isn't any customer care number that is working @PaytmBank @Paytm @Paytmcare

• 
  Sharath B (@Sharath85852559) reported 8 minutes ago

  @Paytmcare I am unable login paytm from last 10 days no solution from your end. What is the error. Pls rectify immediately @vijayshekhar

• 
  Vinayak Naik (@vinayaksn) reported 8 minutes ago

  @Paytmcare I found the issue. When I uninstalled PCAPdroid, Paytm app started working. Actually, you should not have tagged PCAPdroid malicious. Its an app from Play Store. If Paytm uses HTTPS, a packet capture does not reveal anything. Hope your don't flag it anymore.

• 
  Jitendra Kumar (@Jitendrbmp) reported 9 minutes ago

  @Paytm @Paytmcare @PaytmMerchants My paytm merchant account nd sound box not working properly, i tried many times but still not closed my account, very poor service provide by paytm

• 
  𝙋𝙍𝘼𝙏𝙄𝙆 (@debasishpanda05) reported 14 minutes ago

  @Paytmcare There are also contradictory amounts in your support records—₹533, and now ₹1,798. If this Soundbox was genuinely activated on my account, please provide the original order/activation record, delivery details, and device association details

• 
  Jhunjhun Singh (@JhunjhunSingh9) reported 14 minutes ago

  @ @Paytmcare I was having my savings money in Paytm payment bank .Now services has been removed from the paytm app . How to recover my money ? . please help

• 
  Ayyappan (@ayyappan_pal) reported 15 minutes ago

  Worst customer service @Paytmcare @Paytm giving 1 ring missed call and cuts the call, and putting message we tried to reach you, you not picked the call, then what is the purpose of this customer care???? @vijayshekhar

• 
  Shailja Nandan Mishra (@mishra_sn1) reported 16 minutes ago

  @Paytmcare Your support is same as your application , still I have not getting any update

• 
  girish khurana (@girish_khurana) reported 18 minutes ago

  Dear @Paytmcare @paytm I have sent you a complaint on mail which bounced. I tried all the way to connect your executive (phone/mail/twitter/other) but failed to connect due to your AI customer care. Is there any way to connect you?🙏🙏

• 
  Anurag Kushwaha (@ianuraagkush) reported 19 minutes ago

  @Paytmcare Also let me connect to customer service on call.

• 
  Vaibhav Garg (@vaibhavthegarg) reported 19 minutes ago

  Bookg ID- 27512648627 Please refund my ATP charges. My ticket are not processed. I even not landed to IRCTC page then how can you deduct these charges. Please issue full refund. Else I need to go to legal help @Paytmcare @Paytm @vijayshekhar please issue full refund & stop this

• 
  Vaibhav Garg (@vaibhavthegarg) reported 19 minutes ago

  @Paytm @Paytmcare pathetic customer service. My money is deducted & your Paytm page nt openg IRCTC page so that I can Book my ticket. No response till yet. Also no option for customer service. Only automated reply @vijayshekhar pls stop cheating ppl everytime. Improve service

• 
  Sayanton (@thesayanton) reported 20 minutes ago

  @Paytmcare You didn’t resolve my issue. I closed my account because you failed to resolve it.

• 
  Trusha Patel (@Trusha0510) reported 22 minutes ago

  Absolutely pathetic and unacceptable service by @Paytm and @Shrinathbus We booked Vadodara–Pune bus tickets by Shrinath Solitaire bus operator on Paytm app on 19 Aug, around 8 days in advance, paying ₹2900, specifically to secure our preferred seats and travel comfortably.

• 
  Rohitha (@PolkEvent1886) reported 25 minutes ago

  @Paytm @Paytmcare Hello paytm, I booked flights for today (August 28th 7:40PM). Once the tickets are confirmed, the date of departure changed to next Friday (Sept 4th, 7:40PM). Customer care is of no help. Either allow us to modify or cancel the booking free of charge. URGENT!

• 
  Adil Faizi (@adeel9026) reported 27 minutes ago

  @Paytmcare under Ticket ID: 200012727553 claiming only a "Gold Voucher" existed. If Paytm refuses to take accountability for misleading UI and incorrect customer support statements, I will be forced to file a formal complaint with the National Consumer Helpline (NCH) and RBI Ombudsman for

• 
  ANDLIB SAIF (@asaif9) reported 29 minutes ago

  @Paytmcare Sent a private message. It’s better to send an update rather than fix it manually.

• 
  Subhransu Sekhar Dutta 🇮🇳 (@The_Subhransu) reported 33 minutes ago

  Your fcking agent came and activate the sound box witha limit of Rs. 1. What did you fking do with the pan, udhyam and 6 months statement since 1 month? Fking close my business account permanently if you can't help... It was a mistake @PaytmBusiness @Paytmcare @Paytm

• 
  SangramKeshari Barik (@sangram3773) reported 35 minutes ago

  Dear Paytm Customer Resolution Team, @Paytm @Paytmcare @PaytmCheckin I am escalating my unresolved flight cancellation complaint to Level 2. Paytm Ticket ID: 200012652557 Date of complaint: 18 August 2026 Issue: Flight cancellation and refund I raised this complaint through Paytm Help & Support. I received an automated response stating that a support agent would review my concern and that Paytm aimed to respond within 6 hours. However, I have not received a proper response or resolution. I have also followed up through the existing support ticket, but the matter remains unresolved. I request you to urgently review my case and provide: 1. The current status of my cancellation/refund. 2. The expected refund amount. 3. The expected date by which the refund will be credited. 4. Confirmation that no further action is required from my side. Please treat this as a Level 2 escalation against Ticket ID 200012652557 and provide an acknowledgement/reference number for this escalation. I request an urgent resolution as this matter has already exceeded the response time communicated by Paytm. Regards, Sangram Keshari Barik

• 
  xivviiiv (@KusumBatra) reported 36 minutes ago

  It’s been a week of messaging @Paytm and @Paytmcare on X and Facebook about being unable to access Paytm on my phone. All I’ve received are automated replies—no actual support and no resolution. @Paytm is this what you consider acceptable customer service?

• 
  _bhupsa (@bhupsa011) reported 37 minutes ago

  While accepting a UPI mandate to block funds for an IPO, how can an investor verify which application/bid it relates to? If this isn’t clearly visible, could this be a potential control gap? @PhonePe @Paytm @GooglePay

• 
  furqan ahmad (@FurqanFahmad) reported 43 minutes ago

  @Paytmcare @Paytm how pathetic you paytm are? I hade sent you all the details in DM but you didn't able to resolve the problem. How much time I have to wait for it? @AdvisorLaborLaw

• 
  Prashant Bhandari (@pbhanda) reported 45 minutes ago

  @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

• 
  Farvez Ali (@FarvezAli30140) reported 46 minutes ago

  Please close the peermently paytm payment bank account Please do needful Please help me @PaytmBank @paytmbankcare @Paytm

• 
  Pardeep nehra (@pardeep_nehra) reported 47 minutes ago

  @Paytmcare What you will assist me. At least don't harras people anymore. I came here to let people know how big pain is for small request on paytm in name of bot. Can't even talk to real customer care.i already uninstall ur app n will sure as much I can do I will.

• 
  ಅಭಿಷೇಕ್ Abhishek (@Abhishekf1) reported 55 minutes ago

  @Paytm @Paytmcare My payment is pending since 24 hours. Kindly DM me to resolve this. Your customer service is not responding other than standard AI generated replies

• 
  furqan ahmad (@FurqanFahmad) reported 57 minutes ago

  @Paytmcare @Paytm Neither you are giving any working customer care number nor your resolving the issue.if you want that I stopped using both buisness and personal paytm then it is fine.

• 
  Shailja Nandan Mishra (@mishra_sn1) reported 60 minutes ago

  @PaytmCheckin @Paytmcare URGENT! Booking ID: 27498426894 - Payment processed at 10:50 AM but confirmation STILL PENDING. My flight departs TODAY at 7 PM (GOP→DEL). I don't have my ticket yet! This needs immediate resolution NOW. Please help! 🆘 #PayTMTravel

• 
  RRP (@ranvijay1997) reported 1 hour ago

  @MoCA_GoI @Paytmcare @Paytm please look this issue on priority I have already created the ticket - 200012774986