Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Transactions (35%)
- Mobile App (35%)
- Website (12%)
- Login (12%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, and Kolhāpur.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai
|
Website | 2 days ago |
|
Greater Noida
|
Mobile App | 3 days ago |
|
Hyderabad
|
Login | 16 days ago |
|
Dārjiling
|
Transactions | 23 days ago |
|
Bengaluru
|
Mobile App | 1 month ago |
|
Ahmedabad
|
Withdrawals | 1 month ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Irshad Mirza (@irshadmirza141) reportedHi @PaytmCare @Paytm, my Order ID: 21023239134 is stuck for over a month now. It shows 'dispatched' since the 22nd but no delivery yet. This is very disappointing service. Please look into this urgently and provide a refund or delivery update. #Paytm #ConsumerComplaint
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Joel Joel (@Joel005003) reported@Paytmcare Hi Paytm Care, Despite multiple follow-ups and sharing all details via DM, my refund (Booking ID: 26895052700) initiated on 16 April is still not processed after 13+ days. Your own policy states 5–7 working days, which has clearly been violated.
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ಎಡೆದೊರೆ ನಾಡಿನವ (@sanguu_speaks) reported@Paytm customer service is a hellhole!! 😑
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Jayant Ganesh Mane (@jayu_dl3206) reported@Paytm @jagograhakjago I've ordered shirt on paytm app but instead shirt I got scam of ₹200. No shirt, no refund, no reply on my email communication. Details: (Vikkas Hipparagi) Factorycart, Order Number #51517 Hope to get some help about my concern.
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Rahul (@racren17) reported@Paytm @Paytmcare nobody is replying to direct messages or calling back. This is really really poor. I am waiting since long for the help.
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The_BL (@BL_Dangi) reported@Paytmcare Very poor service by @Paytmcare and Chandra Raj Travels. I missed my bus despite booking online through Paytm. When I contacted the Chandra Raj Travels office, they said, “Online booking hai to main kyun help karu,” and refused to support. This behavior is unacceptable
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Sanjeev Kulhari (@Sanjeevkulhari8) reported@motorolaindia from last 2 weeks @Paytm app is not working in my Moto Edge 60 fusion, when I open the app it's showing an error - Device environment is not correct. Also there is no update pending on my device everything is up to date . Resolve this problem.
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Abinash Nag Roy (@AbinashNag28433) reported@Paytm @Paytmcare I have FDs with Paytm Payments Bank but they are not visible in the app and I am unable to access my funds. No response on email yet. Request urgent help and status update on payout. #Paytm #CustomerSupport
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Bimal Bairagya (@bairagyaan) reported@Paytm has zero business from payment bank but dont want to return 800cr to users ? what a sham company with zero management credibility. RBI doing right thing bring down hammer to such tricks by paytm
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Rahul M (@sparten_rahul) reported@Paytmcare bhai, i really like your travel pass feature but why dont you address customer issues? God damn process the refund for the following man. Passenger name - Rahul Maram PNR - NZGYYB No show refund is already processed by Indigo.
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Ameer khan bhutta (@Ameerkhan1868) reported@Paytmcare Please deactivate my Paytm Business account and remove/unlink my PAN & Aadhaar. Old business closed, need to register new account. Urgent help required. #PaytmBusiness
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Unfiltered Monk (@DevDesai1170230) reported@paytmtravel No refund received. Had to book emergency flight + alternate travel due to this mess. In-app support is just bot-generated tickets, no real resolution. Requesting immediate intervention and full refund. @Paytmcare
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Arun Pandey (@ArunP26028) reported@Paytmcare My patem sound box is not in use, I want to surrender / deactivate immediately no support hotline merchant id
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Lakshya khandelwal (@Lakshya50808919) reportedHi @Paytmcare / @PaytmBank @paytmbankcare I’m facing an issue with the mobile app. The Fixed Deposit balance is not loading, and while entering the passcode, it sometimes shows “Something went wrong.” Could you please look into this matter ASAP?
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Arrrihant (@Arihant0808) reported@Paytm When will you repay customer money
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ROHAN AGALCHA (@AgalchaRohan) reported@Paytmcare @khan140133 @Paytm has a very bad Customer services worst of all
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Vishnu saini (@Vishnu_Saini74) reportedHii @Paytm @Paytmcare @vijayshekhar I need my bank statement from January 2021 to April 2022 Plsss help
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عبداللہ (@QuietTweep) reported@Paytmcare @Bprathamm Booking ID 26949445691 booked on 27 Apr at 10:27 AM is still showing as pending, and my flight is within a few hours. There’s no way to reach your support team. This is extremely frustrating. Please resolve this urgently!
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Nehru (@roflnehruu) reported@Paytmcare @Paytm @PaytmBank I am trying to close my Paytm payments bank account permanently but I'm not able to login. Also I had raised a similar request a year ago where I was told that the account will be closed but I can still see it active.
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GURU YADAV (@GuruYadav108) reported@Paytm First' you need to improve customer care numbers.. working numbers provide worst upi service @Paytm
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Arun Pandey (@ArunP26028) reported@Paytmcare My patem sound box is not in use, I want to surrender / deactivate immediately no support hotline merchant id
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Shakooni (@_shakooni_) reported@NPCI_BHIM I am going to shift to @Paytm to stay in india app. Was really putting efforts to support BHIM but it appears its just doomend
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Mohd Farman (@faizali7714) reported@Paytmcare very delay my convenience @Paytm poor service
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Ashu (@IAmMishraJi1992) reported@Paytmcare Unable to access your DM. How do you plan to fix this issue? I need the cashback of Rs 50 ASAP.
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Sanjeev Kulhari (@Sanjeevkulhari8) reported@motorolaindia from last 2 weeks @Paytm app is not working in my Moto Edge 60 fusion, when I open the app it's showing an error - Device environment is not correct. Also there is no update pending on my device everything is up to date . Resolve this problem.
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Aniket Hemade (@_ANIKET_HEMADE_) reported@Paytmcare stop fooling around and misusing merchant payments! I have been reaching out to your customer support team and not getting any resolution on my payment on hold since 24th of April 2026, precisely the date your licence was cancelled by RBI.
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rajesh malhotra (@rajeshm15918645) reported@Paytmcare Ok please resolve my issue as soon as possible 🙏
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ramu (@r623) reported@Paytm I am unable to connect customer care can you please help me in contacting
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Lavkush Vishwa (@Lavkush_vishwak) reported@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
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Sachin M🇮🇳 (@SachinMaheswary) reported@Paytmcare Where were you when i have lodged a complaint ticket on your platform? First of all you don't have customer support on telephone, Only support present is raise a ticket which you guys will resolve within full delay. Stop fooling customers. Worst platform ever to use is @Paytm.