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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 56% Mobile App (56%)
  • 25% Transactions (25%)
  • 14% Login (14%)
  • 6% Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.

CityProblem TypeReport Time
Kolkata Withdrawals 5 days ago
Cochin Transactions 8 days ago
Shillong Mobile App 14 days ago
Pune Withdrawals 25 days ago
Chhindwāra Transactions 1 month ago
Noida Transactions 1 month ago
Full Outage Map

Community Discussion

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • wasim_sayy
    Wasim (@wasim_sayy) reported

    @PaytmBusiness @Paytmcare @PaytmBusiness marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested.

  • hitenbrahmbhatt
    Hiten Brahmbhatt🇮🇳 (@hitenbrahmbhatt) reported

    Hello @flyspicejet , @Paytmcare has not received the refund yet what is going on from yr side ?? I want my refund as it's more than 12 days gone. One thing I have to say both paytm and spicejet don't care for customer. PNR : NGNL3N Other details already sent u so many times.

  • RudraPa47903461
    Rudra Patra (@RudraPa47903461) reported

    Its nearly 3 months but paytm business can't solve my sound box problem. Worst to very worst service by ever by a company. They only assure to solve your problem but can't solve the problem. @Paytm @PaytmBusiness @Paytmcare

  • somnathdasgup14
    Somnath Dasgupta (@somnathdasgup14) reported

    @Paytmcare The problem is you can't go beyond your own hidden terms and conditions. Please refer you terms and conditions before assuring help. On payment page you showed as eligible for cashback once done nothing received when checked under order section it says only for first time users.

  • JhunjhunSingh9
    Jhunjhun Singh (@JhunjhunSingh9) reported

    @ @Paytmcare I was having my savings money in Paytm payment bank .Now services has been removed from the paytm app . How to recover my money ? . please help

  • tanna_dxt
    Tanmay Dixit 🧢 (@tanna_dxt) reported

    @Paytm @Paytmcare @PaytmBusiness I had already deactivated/cancelled my Paytm Soundbox, but I was still charged ₹693 for the period from 25 July till now. Since the Soundbox was already deactivated and I am not using the service, Please look into this issue, refund the ₹693.

  • mishra_sn1
    Shailja Nandan Mishra (@mishra_sn1) reported

    @PaytmCheckin @Paytmcare URGENT! Booking ID: 27498426894 - Payment processed at 10:50 AM but confirmation STILL PENDING. My flight departs TODAY at 7 PM (GOP→DEL). I don't have my ticket yet! This needs immediate resolution NOW. Please help! 🆘 #PayTMTravel

  • Trusha0510
    Trusha Patel (@Trusha0510) reported

    Absolutely pathetic and unacceptable service by @Paytm and @Shrinathbus We booked Vadodara–Pune bus tickets by Shrinath Solitaire bus operator on Paytm app on 19 Aug, around 8 days in advance, paying ₹2900, specifically to secure our preferred seats and travel comfortably.

  • Ashishagrawalsb
    Ashish agarwal (@Ashishagrawalsb) reported

    @Paytmcare @IndiGo6E It has been 4 days since my flight cancellation, but I still haven’t received my refund. The app says to contact the third party. Please check the status of my refund and help resolve this. I can provide booking details privately via DM. This as urgent

  • SaddamK62419851
    Saddam Khan (@SaddamK62419851) reported

    @vijayshekhar ji, my ₹20,200 is on hold with @Paytm. ₹18,000 on 11 Aug & ₹2,200 on 12 Aug. I submitted the invoice & shop photo as requested, but my money is still blocked. I urgently need it. Please help release my funds.

  • SuryodayBank
    Suryoday Small Finance Bank (@SuryodayBank) reported

    @KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.

  • _Seizer_
    Aditya Raj (@_Seizer_) reported

    @Paytm @Paytmcare @ViCustomerCare I just recharged my VI SIM after a long time because my primary number, which is Jio, was having problems. In the VI app, I saw a ₹299 offer, so I recharged it directly from the app and paid through Paytm.

  • mattoo_shahid
    Dr Shahid Maqsood (@mattoo_shahid) reported

    @flyspicejet What the hell is going on, @flyspicejet? Taking bookings and cancelling flights at the last minute is absolutely unacceptable. SG 709 (Srinagar–Jammu 29 Aug) some passengers are informed, others arent, What kind of service is this? #SpiceJet #FlightCancellation @Paytm

  • pooniya188
    sandip pooniya (@pooniya188) reported

    @Paytmcare My train was on 14 June, but my refund is still pending. PNR: 2157625217 I’ve contacted support multiple times. Please check and process my refund ASAP. @Paytm

  • msPatriot6
    Indian Boy (@msPatriot6) reported

    @Paytmcare 24 hours not sufficient to check a simple use case i.e., to give cashback or not? The coupon shouldn't have been applied successfully in the first place it the cashback terms are not applicable. This is not customer's headache to wait for your resolution #paytm #scam #fraud

  • samiullahreshi
    Samiullah Reshi (@samiullahreshi) reported

    @Paytm @Paytmcare @Paytmcare facing a login issue in the Paytm app. Whenever I try to login, I receive the message :Access Denied Registered Mobile Number:[7006800239] Device Model:[Redmi Note 13 pro+] App Version:[10.83.12) Thank you for your support. Regards, [SAMIULLAH]

  • bhaskar_bhasku
    BHASKAR TRIPATHI (@bhaskar_bhasku) reported

    @Paytm @flyspicejet My flight booked through paytm for 25th August 2025 SG-476 from Delhi to Mumbai was cancelled at last moment but i received no refund till now, can you help out PNR: WYPJ3S. @Paytm support ticket number 27401829554

  • Ashish_Mishra92
    Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reported

    I've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm

  • RiderKm199
    j (@RiderKm199) reported

    @Paytmcare Just had a word with with spicejet customer support , they have processed refund from thier side but i have not received refund. Kindly refund my money Order ID-27468145687 PNR - XJSBPX @Paytmcare @vijayshekhar

  • drsrinivas_rjy
    drasrao (@drsrinivas_rjy) reported

    @Paytmcare Whenever I pay something, it is going into automatic payments. Very bad. If I buy once course form a website, it doesn't mean that I pay regularly for the same course. STOP this automatic payment option.

  • vaibhavthegarg
    Vaibhav Garg (@vaibhavthegarg) reported

    Bookg ID- 27512648627 Please refund my ATP charges. My ticket are not processed. I even not landed to IRCTC page then how can you deduct these charges. Please issue full refund. Else I need to go to legal help @Paytmcare @Paytm @vijayshekhar please issue full refund & stop this

  • RajKuma21332127
    Raj Kumar Chauhan (@RajKuma21332127) reported

    The service of paytm is very poor mera soundbocx 90 days se activate nahi ha but company is not responsibility jald hi paytm Inovelent ho jayegi it's my promise 7017998171 moradabad @Paytm

  • thesayanton
    Sayanton (@thesayanton) reported

    @Paytmcare You didn’t resolve my issue. I closed my account because you failed to resolve it.

  • apratim100000
    Apratim Raj (@apratim100000) reported

    @flyspicejet @Paytmcare @Paytm please update on this booking reference: 27438149596 and PNR: XCBMVC Refund has not been settled from Paytm side. SpiceJet has initiated the refund. Please check and update the ETA when I will get my flight refund. As it is past 10 working days.

  • pbhanda
    Prashant Bhandari (@pbhanda) reported

    @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

  • adeel9026
    Adil Faizi (@adeel9026) reported

    @PaytmCare You are completely dodging the core issues: 1. Misleading UX: Why display a targeted "Get assured ₹50 cashback" banner on an active user's checkout screen if they are algorithmically ineligible? That is classic deceptive design (Dark Pattern).

  • Jitendrbmp
    Jitendra Kumar (@Jitendrbmp) reported

    @Paytm @Paytmcare @PaytmMerchants My paytm merchant account nd sound box not working properly, i tried many times but still not closed my account, very poor service provide by paytm

  • RaviCha98908365
    Ravi Chaurasia (@RaviCha98908365) reported

    @Paytmcare This is still under review? I have already provided the payment proof and transaction details. Please complete the verification urgently and resolve the issue/refund my ₹35 without further delay. I expect a clear resolution, not another generic update.

  • Prateek_Dutta_
    ঔৣ✞ 𝗣𝗥𝗔𝗧𝗘𝗘𝗞 𝗗𝗨𝗧𝗧𝗔 ✞ঔৣ (@Prateek_Dutta_) reported

    @Paytmcare Aap logo ki commitment ki koi ehmiyad hoti hai ya nhi? Its been more then 15-20 days still facing issue no resolution. I think need to deactivate your paytm. Useless

  • Vikass_BJP
    Vikas Sharma (@Vikass_BJP) reported

    Bloody **** Service by Paytm travel waiting for Refund but no response from any of you Dear Customer (PNR: VK913E): Due to bad weather at Dharamshala, your SpiceJet flight SG 2441 from Delhi-Dharamshala dated 11 Aug 26 has been cancelled. @Paytm