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Paytm

Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 56% Mobile App (56%)
  • 19% Website (19%)
  • 19% Login (19%)
  • 6% Transfer (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, Bhubaneshwar, and Agra.

CityProblem TypeReport Time
Kolkata Mobile App 3 days ago
Kolkata Login 6 days ago
Varanasi Login 7 days ago
Dehra Dūn Login 7 days ago
Delhi Mobile App 10 days ago
Kolkata Mobile App 17 days ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • imsuryavanshi1
    प्रियदर्शन सूर्यवंशी (लाडला महाबली का) (@imsuryavanshi1) reported

    @Paytm @Paytmcare just order Pro 2 wireless from your offer section 99 store, but i don't need and payment also paid, i want cancel my order. but 99 store nuumber not working 9220248885 and whatsapp also not provided information, please see

  • Prosenj26121111
    Prosenjit (@Prosenj26121111) reported

    @Paytmcare What follow up you saying, you called from an number which i can't back is this your follow up, since 2 weeks i faced data shortage with your recharge plan, share your senior number so i can help them to understand about buisness & customer priorities, shame.

  • Bharat_To_India
    Leo (@Bharat_To_India) reported

    @PaytmMoneyCare @Paytmcare @PaytmMoney Why are not able to fix this simple issue, are you still operational in India

  • sujitagrl
    SKA (@sujitagrl) reported

    @Paytm upi ref number 404605783172 not received on my account. In app amount is received but went to different account which I am unable to access. Please help

  • kishus456
    The notorious banker (@kishus456) reported

    How many ages more will you take to solve a simple flight booking issue?? @Paytmcare @Paytm if you're not competent enough to complete that booking why have you deducted money? Even if it's deducted what is taking so long to initiate for a refund?????

  • shivam_18m
    Shivam Mehta (@shivam_18m) reported

    @ParijatSachin Nothing will happen...i have raised this issue with RBI they are also not replying @RBI @Paytmcare

  • saybwala
    Anand Sankar (@saybwala) reported

    Hey @Paytm @Paytmcare stop using an AI bot to call and harass B2B customers. AI bot is not a key account manager. B2B customers need actual human support.

  • tracopotostic
    Yv sharma (@tracopotostic) reported

    @Paytmcare @Paytm I've been trying to get in contact with your travel cares team for 2 days now, all in vain. I got a 2 days ago which I couldn't pickup and since then, there's been no reply or response. Help me out.

  • kishus456
    The notorious banker (@kishus456) reported

    @Paytmcare I could have booked 20 tickets in this much time using other service providers.. What a shame @Paytm

  • yo_lak
    Yola (@yo_lak) reported

    PayTm is really good in the cases where the internet connection is too slow. Never fails. @Paytm

  • Shashir5656
    Shashi Verma (@Shashir5656) reported

    want to open a new business account for recieve money for shop . Help @PhonePe @Paytmcare

  • jiobasha
    Kaithi (@jiobasha) reported

    Dear @Paytm @HMRLHydMetro, I made a ₹500 UPI payment at Erragadda Metro Station counter today (17 Jul 2026, 10:31 AM). The Paytm POS machine showed "Payment Failed", but the amount was debited successfully from my SBI account through BHIM UPI. Transaction ID: 103130717411 The counter staff informed me that the refund may take up to 1 week, but I request an immediate refund as the transaction failed at the merchant's machine. Kindly look into this urgently and help resolve the issue at the earliest. Thank you.

  • AmbwaniManisha
    Manisha Ambwani (@AmbwaniManisha) reported

    @Paytm @Paytmcare please open customer care with representative who can answer and solve our questions Trying to connect on call couldn’t connect only Inbox chat window is there , please connect need to solve my issue asap.

  • aslamshaikh12
    Better Kalyan Shilphata (@aslamshaikh12) reported

    @Paytmcare I not received sound box till now money paid already. Not able to connect to customer care nor able to speak with customer care or raise a ticket through app. Very poorest service. 0 rating. Order id: 27210767515 Ordered through merchant app.

  • VISON2233
    vishnu poddar (@VISON2233) reported

    @Paytmcare I have already shared the screenshots as proof.. still you want a video recording.. simply say you don't want to give the service that's it don't treat customers as fool details were already sent in your DM yesterday

  • noxiousgiri
    Giri Sai (@noxiousgiri) reported

    @Paytmcare If u don’t understood the issue, here it is, how come the gift card got redeemed on 6-6-26. On 5-6-26 the gift card is in valid state, u tried to redeem at pvrinox. But the code isn’t working. How it got redeemed on 6-6-26? Rather than expired on march-19-26? Kindly read tweet

  • malyalakarthik9
    Karthik Malyala (@malyalakarthik9) reported

    @Paytmcare @Paytm @PaytmTravelCare is your support is working or not ? My concern is still not resolved from past 13 days

  • bhawna2212
    bhawna (@bhawna2212) reported

    @Paytm Is this how you value and treat your customers? Repeated assurances without any actual resolution are extremely disappointing. Please provide a clear timeline and resolve my issue at the earliest.

  • brundhareddy24
    Brundha (@brundhareddy24) reported

    @Paytmcare I raised a refund request under Ticket ID 200011741269 more than a month ago, but the issue is still unresolved. Multiple followups have not resulted in any update. Kindly look into this on priority and process the refund at the earliest. Pls provide a status update.

  • bhupimidha
    MIDHA BHUPINDER 🕉 (@bhupimidha) reported

    @Paytmcare @OfficialSBICare kindly help

  • Revarao_B
    Revathi Rao (@Revarao_B) reported

    @Paytmcare My flight booking from Pune to Ahmedabad for tomorrow is stuck on "Waiting for confirmation" for over 6 HOURS. Money debited, but Akasa Air confirms NO booking exists under my name. Trapped in a broken automated IVR loop with zero way to speak to a human agent

  • jkqsev
    🍂 xajA⁷ (@jkqsev) reported

    @Paytm fix your app or whatever, it won't let me login since yesterday. I have work to do.

  • iam_Rah12627
    Reddy (@iam_Rah12627) reported

    @Paytmcare I have already dm you the chat with the airline but you guys didn't even reply after checking and didn't bother to solve the issue at the earliest, pathetic support..

  • Vaibhav64952156
    Vaibhav singh (@Vaibhav64952156) reported

    @abcapital Very disappointed. I want to foreclose my loan, but my support ticket was closed without resolving the issue. No callback or guidance received. Kindly assist me with the foreclosure process. @Paytm

  • AakashG0yal
    Aakash Goyal (@AakashG0yal) reported

    Maybe @Paytmcare @PaytmCheckin @Paytm should rename "Customer Care" to "Customer Ignore." It's been 10+ hours with zero response. Is acknowledging a customer's refund query really that difficult? Still waiting for an update on Booking ID: 27255988499.

  • nithinkl_
    Nithin K L (@nithinkl_) reported

    @Paytmcare Please help me to refund the money this is very bad service you guys are doing its more than even 48 hours

  • PANKAJY84641411
    PANKAJ KUMAR (@PANKAJY84641411) reported

    @Paytm @PaytmCare @PaytmBusiness Merchant ID tJQYSr83171549395643 Registered Mobile 9798279825 Fraudulent deduction of ₹1927 done on 02/07/2026 for a Soundbox that I NEVER received. Customer care is closing my tickets daily without refunding. Fake promises! Resolve this immedia

  • 0x_devesh
    Devesh Jha 🕉️ (@0x_devesh) reported

    @PaytmBusiness @vijayshekhar @Paytmcare If you don't want to keep customers, then why do you have the platform, just end it. AI has been deployed in the name of customer care, it is not able to handle it, will customer all die out of frustration? I had just one small complaint that the money is coming directly into my account. Why do I need a business account? If I want to receive payment directly, then I can do it through any normal UPI.But you people or I closed your FIR directly without any solution, what nonsense is this?

  • i_mohit6
    Mohit Choudhary (@i_mohit6) reported

    @Paytmcare But my another iphone 8plus and iphone x runing paytm smoothly why do i have issue with my iphone xr

  • _himanshu_jena
    Himanshu Jena (@_himanshu_jena) reported

    @PaytmBusiness @paytm if today i didn't received any soundbox from you i will file a complaint against you at Consumer Affairs. Very very poor service. Totaly frustrating