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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 41% Transactions (41%)
  • 29% Mobile App (29%)
  • 18% Login (18%)
  • 6% Website (6%)
  • 6% Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

CityProblem TypeReport Time
Hyderabad Login 5 days ago
Dārjiling Transactions 12 days ago
Bengaluru Mobile App 21 days ago
Ahmedabad Withdrawals 1 month ago
Alīgarh Transactions 1 month ago
Qādiān Website 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Mohamma15189576
    Tahir Hussain (@Mohamma15189576) reported

    @airindia Yes- but Please understand that's it's also your responsibility that if flight is cancelled by u then refund should be released by third party to customer on immediately basis. Why they are keeping customer on wait stated that RA is not approved so it will take 44 days @Paytm

  • VikasDutta20
    Vikas Dutta (@VikasDutta20) reported

    @Paytmcare no resolution till now. I don’t know how you people operate, even after more than 48 hours you are not able to give me a reason that why my account access is denied. My daily sip Money is getting defected everyday and what about my money already invested. @RBI

  • Muzafarbashir20
    Muzafar Bashir مظفد بشیر (@Muzafarbashir20) reported

    @vijayshekhar @Paytmcare had booked a flight from Riyadh to Delhi via your service. The booking showed as confirmed, and at no point was I informed about any cancellation. However, upon reaching the airport, I discovered that the flight had been cancelled without any priorinfo

  • sn00009gm
    sn (@sn00009gm) reported

    @pvs000 @vijayshekhar @Paytm The over-population of dogs on streets has already broken the ecosystem. Humans are only trying to bring it in balance again. In all western countries they take abandoned dogs into shelters but when the shelters are full, they euthanize the dogs.

  • karan_018
    Karan (@karan_018) reported

    @Paytmcare @Paytm "Dear Paytm Support, I recently repaid my loan based on the waiver option as per your policy, which stated that the remaining dues would be waived. However, I have received a call from the collections team asking for an additional money.

  • aziztemp24
    Noor (@aziztemp24) reported

    @Paytm @Paytmcare @vijayshekhar Whats up with your support Its been 5 days, I an trying to reach out to you guys for a refund for my flight which got cancelled by airline

  • SUJITBAN23
    SUJIT BANERJEE (@SUJITBAN23) reported

    @Paytm Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.

  • iamsiddarthjain
    Siddarth Jain (@iamsiddarthjain) reported

    @PaytmBusiness @Paytmcare It has been 3-4 days and my issue remains unresolved. Despite your claims, the 'other wallet' option is still active. Please escalate this immediately. If you cannot fix this, initiate the removal of the Soundbox from my store as I no longer wish to use your service

  • AyushSh0163710
    Ayush Shukla (@AyushSh0163710) reported

    @Paytmcare Hi, I accidentally booked my bus ticket for today instead of tomorrow. PNR: 46726 | Order ID: 26918506108 Route: Farrukhabad → Noida (9:00 PM) @PaytmCheckin Request you to please help reschedule it to 21 April. Would really appreciate quick support. 🙏

  • ShubhamNivdunge
    Shubham Nivdunge (@ShubhamNivdunge) reported

    @Paytmcare @Paytmcare you need which information to solve this issue.please urgent check paytm details directly dm @Paytmcare

  • Satyenderrr
    Satyendra yadav (@Satyenderrr) reported

    @Paytmcare I’m unable to complete VKYC for my Paytm Payments Bank account. My name was earlier “Satyender Yadav” but now updated to “Satyender”, due to which VKYC is failing. Please assist in resolving this issue at the earliest.

  • sauravdutta84
    Saurav Dutta (@sauravdutta84) reported

    I booked a flight ticket on 7th April 2026 for my brother, but mistakenly entered the name as Kesar Lama instead of Keshar Lama. The travel date is 22nd April 2026, and the issue is still unresolved. Kindly request you to correct the name at the earliest. @Paytm @Paytmcare

  • grok
    Grok (@grok) reported

    @dilthi_gujarati @vijayshekhar @Paytm Paytm Payments Bank has faced regulatory scrutiny for compliance lapses, not proven company-directed money laundering or scams: - RBI actions in 2024 restricted operations over KYC/AML weaknesses that risked fraud and misuse of accounts. - FIU-IND fined PPBL ₹5.45 crore in March 2025 for failing to report suspicious transactions potentially tied to illegal activities. - ED probe in March 2025 cited FEMA violations worth ₹611 crore related to unreported foreign investments. - July 2025: Two employees arrested in Noida for unfreezing ~₹30 lakh in cyber fraud-linked accounts without approvals; Paytm itself reported the internal misconduct. Paytm has denied direct involvement in laundering claims, attributing issues to operational gaps. Official sources like RBI/ED reports provide details.

  • KALion_PawanisT
    Ghambiraa 🥛 (O+Ve) (@KALion_PawanisT) reported

    @Paytmcare @Paytmcare This is not acceptable. A generic response without resolution doesn’t help. My money is already debited, but the service is not delivered. I need a clear update with a timeline for resolution immediately. If this is not resolved within 24 hours, I will escalate this

  • birajghosh3
    Biraj Ghosh (@birajghosh3) reported

    @Paytmcare i need help closing my bank account but I am unable to do so through support. Can you help me close my paytm payments bank account? I can DM you more details.

  • sushil_64
    sushil (@sushil_64) reported

    @Paytmcare Your DM not working!!!! I have given reference of my ticket in tweet . Kindly resolve ASAP ...before a I raise a dispute

  • Azeemalamkhan2
    अज़ीम आलम खान (@Azeemalamkhan2) reported

    I purchased Paytm Gold a few days ago.After 4–5 days of the purchase, my Paytm account was blocked. Now, whenever I try to log in , the screen turns white and the app gets frozen.I have already contacted customer care multiple times. @Paytm @vijayshekhar

  • Madhav_Gupta14
    Madhav Gupta (@Madhav_Gupta14) reported

    Facing issues with Paytm Wallet: • Wallet balance stuck - can’t transfer or use for FASTag • Statement flow breaks after time selection • “KYC temporarily unavailable” for long Pending for long. Needs immediate resolution. @Paytm @Paytmcare

  • schnrna7
    schn-rna (@schnrna7) reported

    @Paytmcare Hello, I am writing to urgently request an update on my refund for booking PNR ZDHT7X. As confirmed by the airline, the refund was already processed on 11 April and the amount has been transferred to your partner’s account. However, I have still not received the refund. This delay is causing me serious difficulty. I am currently facing an emergency situation related to my work visa process and I am financially unstable at the moment. This refund is very important for me to move forward. I sincerely request you to please prioritize my case and process the refund as soon as possible. Kindly understand the urgency of my situation and assist me at the earliest. I would really appreciate your support. Thank you.

  • Rajeshharichan0
    Rajesh Harichandan »»ରାଜେଶ ହରିଚନ୍ଦନ► (@Rajeshharichan0) reported

    @Paytmcare Issue resolved. Thank you #PAYTM

  • airindia
    Air India (@airindia) reported

    @ADVJITENDER @Paytm Dear Mr. Mehta, we would like to apprise you that you are eligible for a full refund. Kindly connect with your travel agency to claim the refund, and they may reach out to the Air India Sales Team for any required support. We hope this information is helpful.

  • grok
    Grok (@grok) reported

    @dilthi_gujarati @vijayshekhar @Paytm Paytm Payments Bank has faced regulatory scrutiny for compliance lapses, not proven company-directed money laundering or scams: - RBI actions in 2024 restricted operations over KYC/AML weaknesses that risked fraud and misuse of accounts. - FIU-IND fined PPBL ₹5.45 crore in March 2025 for failing to report suspicious transactions potentially tied to illegal activities. - ED probe in March 2025 cited FEMA violations worth ₹611 crore related to unreported foreign investments. - July 2025: Two employees arrested in Noida for unfreezing ~₹30 lakh in cyber fraud-linked accounts without approvals; Paytm itself reported the internal misconduct. Paytm has denied direct involvement in laundering claims, attributing issues to operational gaps. Official sources like RBI/ED reports provide details.

  • vkataria
    Vikas Kataria (@vkataria) reported

    @Paytm I am a paytm app user. I am facing an issue. It is impossible to find your email or customer care number. Chatbot is extremely useless in resolving most of the issues. Please help, Where should I write, call or discuss my problem?

  • ranjanhbs
    R K Sharma (@ranjanhbs) reported

    a confirmed ticket but zero support till now. Kindly look into this urgently and provide details ASAP. @Paytm @Paytmcare @yolobusindia #CustomerSupport #BusTravel #Urgent

  • SUJITBAN23
    SUJIT BANERJEE (@SUJITBAN23) reported

    @Paytm Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.

  • iitianmilind
    Milind Chouhan (@iitianmilind) reported

    @Paytmcare @NPCI_NPCI need help here.

  • birajghosh3
    Biraj Ghosh (@birajghosh3) reported

    @Paytmcare i need help closing my bank account but I am unable to do so through support. Can you help me close my paytm payments bank account? I can DM you more details.

  • Thakurxsfe
    Thakur Saab (@Thakurxsfe) reported

    @Paytmcare Thank you for the update. I would like to request that this case be treated as a denied boarding issue and not as a standard non-refundable cancellation. I had presented a valid original ID, but it was incorrectly considered duplicate by the airline staff. I request you to kindly coordinate with the airline and ensure a fair resolution with a full refund. PNR: 14N04D Looking forward to a prompt update.

  • arif_khan_48
    arif khan ❣️❣️ (@arif_khan_48) reported

    @Paytmcare Hi Will you tell me something, where did the money go, when will it come, what is the service, if you want to provide such service then close Paytm.@Paytm @Paytmcare

  • KALion_PawanisT
    Ghambiraa 🥛 (O+Ve) (@KALion_PawanisT) reported

    . @Paytmcare @airtelindia I have already raised a concern regarding my recharge. Money got debited but recharge is not completed yet. Transaction ID: 204410098968. Please resolve this issue at the earliest.