Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (56%)
- Transactions (25%)
- Login (14%)
- Withdrawals (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Kolkata, Cochin, Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, and Shimla.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Withdrawals | 10 days ago |
|
Cochin
|
Transactions | 14 days ago |
|
Shillong
|
Mobile App | 20 days ago |
|
Pune
|
Withdrawals | 1 month ago |
|
Chhindwāra
|
Transactions | 1 month ago |
|
Noida
|
Transactions | 2 months ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Sayanton (@thesayanton) reported@Paytm @Paytmcare unable to pay my electricity bill due to an “Internal Criteria” error. I dont frequently recharge or pay bills i use Paytm only occasionally. If basic payments cant be relied upon, whats the point of using the platform? Please look into this.
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Rohitha (@PolkEvent1886) reported@Paytm @Paytmcare Hello paytm, I booked flights for today (August 28th 7:40PM). Once the tickets are confirmed, the date of departure changed to next Friday (Sept 4th, 7:40PM). Customer care is of no help. Either allow us to modify or cancel the booking free of charge. URGENT!
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Shubham Basant Golyan (@imsgolyan) reported@Paytm @Paytmcare ticket ID: 200012768390 i am facing the Autopay related problems from last 4 months but your team is not even replying on ticket on call they say 48 hours but later no response is this how you guys working
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@Sachin Vaishy (@VaishySachin) reportedBut bus operator says there is no bus on that route. @Paytm your customer services are worst and there is no direct helpline for customers @jagograhakjago can you please help me to getting a refund and compensation . And please provide direct helpline for customers #paytm #worst
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Sharath B (@Sharath85852559) reported@Paytmcare I am unable login paytm from last 10 days no solution from your end. What is the error. Pls rectify immediately @vijayshekhar
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Harshil Patel (@yoursharshil) reportedPathetic service from @PaytmCare I’m trying to cancel my bus booking Order ID: 27509910728, but the app isn’t allowing me to cancel it. I’ve raised the issue through Help & Support, but the ticket is being closed without any resolution. This is frustrating and unacceptable.
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Rohit (@vish_0345) reportedUnable to view my FD status. Unable to break the FD. Help me. @Paytm @Paytmcare
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ANDLIB SAIF (@asaif9) reported@Paytmcare Sent a private message. It’s better to send an update rather than fix it manually.
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Wasim (@wasim_sayy) reportedOption 2 — Escalation @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure.1/3
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SangramKeshari Barik (@sangram3773) reportedDear Paytm Customer Resolution Team, @Paytm @Paytmcare @PaytmCheckin I am escalating my unresolved flight cancellation complaint to Level 2. Paytm Ticket ID: 200012652557 Date of complaint: 18 August 2026 Issue: Flight cancellation and refund I raised this complaint through Paytm Help & Support. I received an automated response stating that a support agent would review my concern and that Paytm aimed to respond within 6 hours. However, I have not received a proper response or resolution. I have also followed up through the existing support ticket, but the matter remains unresolved. I request you to urgently review my case and provide: 1. The current status of my cancellation/refund. 2. The expected refund amount. 3. The expected date by which the refund will be credited. 4. Confirmation that no further action is required from my side. Please treat this as a Level 2 escalation against Ticket ID 200012652557 and provide an acknowledgement/reference number for this escalation. I request an urgent resolution as this matter has already exceeded the response time communicated by Paytm. Regards, Sangram Keshari Barik
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Varun Agarwal (@IAmVarunAgarwal) reported@vijayshekhar INSTEAD OF POSTING ALL THIS. STAR WORKING ON YOUR COMPANY. @Paytm @PaytmCheckin are FRAUDSTERS. You guys let people book cancelled flight and then not even process a refund. PAYTM ALSO DOESN’T HAVE ANY CC NUMBER TO CONTACT AN AGENT AND KNOW THE STATUS.
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Shubh (@shubhtimex) reported@Paytmcare You guys are absolutely careless and only pretending to help. I asked for assistance a while ago, but I still haven’t received any response from your team. @Paytm @Paytmcare #paytmsupport
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Deep Raj Khatri (@deepraj_dk) reported@Paytm @PhonePe @GooglePay Just thinking—could we add a pop-up reminder while making a payment to add a note about the purpose of the payment? I got confused about my spending and couldn’t recall why I made certain payments. I am sure this issue is faced by many Thanks.
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Atul Handa (@dratulhanda) reported@Paytmcare I am unable to access PayTM for the past few days. I raised a complaint video ticket number 200012721774 on 24 August, yet the issue still persists. This is to escalate the issue.
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Suryoday Small Finance Bank (@SuryodayBank) reported@KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.
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rajan ahuja (@rajanahuja9) reported@Paytmcare When travel credit will issue??
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Jitendra Kumar (@Jitendrbmp) reported@Paytm @Paytmcare @PaytmMerchants My paytm merchant account nd sound box not working properly, i tried many times but still not closed my account, very poor service provide by paytm
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Rahul Chakraborty (@Rahulcha825) reported@Paytm @Paytmcare I am telling you again and again that my issue has not been resolved yet.😡😡
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furqan ahmad (@FurqanFahmad) reported@Paytmcare @Paytm Neither you are giving any working customer care number nor your resolving the issue.if you want that I stopped using both buisness and personal paytm then it is fine.
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Saddam Khan (@SaddamK62419851) reported@PaytmBusiness @Paytm Please check my DM. I have already shared the requested details. My ₹20,200 is still on hold and I urgently need the funds. Please help resolve this as soon as possible.
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Thakur Sachin Tomar (@SachinKumarTom3) reported@Paytmcare Support is useless as so is your AI assistant. Raised many requests to deactivate Paytm business and return Soundbox but it's useless. Nobody comes home to collect soundbox. Multiple requests neglected.
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GANESH TIMES (@GaneshkanthS) reportedI keep asking clear questions, but you have no valid answers! Why is confidential customer data not safe with Paytm? Answer the public! @Paytm @Paytmcare @PaytmBusiness
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Vaibhav Garg (@vaibhavthegarg) reported@Paytm @Paytmcare pathetic customer service. My money is deducted & your Paytm page nt openg IRCTC page so that I can Book my ticket. No response till yet. Also no option for customer service. Only automated reply @vijayshekhar pls stop cheating ppl everytime. Improve service
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Amit Chandra (@amitchandra74) reportedI have already raised 2 support tickets, but the issue is still unresolved. Please look into this urgently and help me access/refund my UPI Lite balance. @Paytmcare #Paytm #UPILite #UPI
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Trusha Patel (@Trusha0510) reportedAbsolutely pathetic and unacceptable service by @Paytm and @Shrinathbus We booked Vadodara–Pune bus tickets by Shrinath Solitaire bus operator on Paytm app on 19 Aug, around 8 days in advance, paying ₹2900, specifically to secure our preferred seats and travel comfortably.
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Wasim (@wasim_sayy) reportedPaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account yet the ticket is being close repeatedly without actually processing the closure. 1/3
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furqan ahmad (@FurqanFahmad) reported@Paytmcare @Paytm how pathetic you paytm are? I hade sent you all the details in DM but you didn't able to resolve the problem. How much time I have to wait for it? @AdvisorLaborLaw
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Pradumn Gupta (@itsprads) reported@Paytmcare I visited but they are not giving proper response. I am requesting you please help me to get my refund it is already more than a month I didn't get solution
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StriKeR (@MassStrikeR) reported@Paytmcare Ticket has been raised with Valorant support there is no response even after 1 day has passed. Now what should user do ? User's money is on edge not Paytm or Valorant.
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Harsh Dedhia (@harshd2112) reportedI took a payment on paytm machine through QR code but it showed processing and after sometime it failed. I don't have contact number of customer. plz help @Paytmcare