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Paytm

Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 54% Mobile App (54%)
  • 23% Website (23%)
  • 8% Transactions (8%)
  • 8% Login (8%)
  • 8% Transfer (8%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Kolkata, New Delhi, Haridwar, Bhubaneshwar, Agra, Chhindwāra, Jaipur, and Ahmadābād.

CityProblem TypeReport Time
Kolkata Mobile App 5 days ago
New Delhi Mobile App 13 days ago
Haridwar Transfer 1 month ago
Bhubaneshwar Website 1 month ago
Agra Mobile App 1 month ago
Chhindwāra Mobile App 2 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • govinddeshwal01
    Govind Deshwal (@govinddeshwal01) reported

    @Paytmcare Update: The refund has now been received in my account. Thank you for the support and prompt resolution. Issue resolved.

  • bsnl_care
    BSNLCare (@bsnl_care) reported

    @Paytmcare Dear Customer, Recharge is awaiting operator confirmation and may take time. Kindly allow up to 7 working days for the status update. If not credited within this period, please contact us for assistance. Regards, BSNL Care (Ankit)

  • VikasYadavA2Y
    Vikas Yadav (@VikasYadavA2Y) reported

    Hey @PaytmCare, we're struggling to get a refund for a cancelled @IndiGo6E flight! Indigo refunded the amount, but it's stuck with Paytm. Your app's customer care isn't helpful. Please assist! Booking ID: 26993710263 PNR: WF3FKK BOM to VNS on 12 May 2026. it’s been Month.

  • ArpitRa12715246
    Arpit (@ArpitRa12715246) reported

    Dear @Paytmcare @PaytmBusiness Still not any update. Already completed 72hr but still no update from our end It's very frustrating and pathetic service.

  • DEADBGMII
    Dr. Shishank Dev (@DEADBGMII) reported

    @Paytmcare @Paytmcare Stop misleading! Your app support already agreed to process the FULL ₹232.46 refund. When @LeafyBus cancelled the trip, how can you steal my money? This gross negligence forced me to rush for an alternate bus to reach my Hospital Interview. Escalating this fraud

  • bsesdelhi
    BSES Delhi (@bsesdelhi) reported

    @Nitin87665767 @Paytmcare Dear Consumer, we've escalated your issue to the relevant team and shall get back to you with an update.

  • emravikanth
    TesLa (@emravikanth) reported

    Hello @Paytmcare @paytmmallcare @Paytm. I am trying to download an invoice for a purchase I made on paytm mall but Iam not able to download it. I have contacted the customer care multiple times they are denying to send me the invoice. Can you please send me the invoice.

  • im_ayushhh17
    Ayush Sharma (@im_ayushhh17) reported

    @Paytmcare Hi @Paytmcare, Booking ID / IRCTC Transaction ID: 100006677765596 UPI Reference No.: 618118478133 The booking failed, IRCTC has confirmed that the refund has already been sent to the bank, but the amount is still not credited to my account. Kindly check and help.

  • Sharad_N_D
    Sharad.N (@Sharad_N_D) reported

    @PaytmBusiness @PaytmBusiness @Paytmcare Post DM, i have not received any response, could you please check this issue on priority?

  • story_tv_asia
    Story TV Official (@story_tv_asia) reported

    @idiotic734 @vijayshekhar @Paytm Hi Himanshu. We apologise for the inconvenience. Could you help us with your registered number via DM and we will assist you asap.

  • Abhinav829944
    Abhinav Singh (@Abhinav829944) reported

    @Paytmcare What bullshit your AI is, useless, 3rd Class. My ticket are not confirmed, chart is prepared. Still I am not seeing any refund or Alternative Travel Plan 3x refund. What is this scam?? Help me, It’s urgent. It’s about travel.

  • bigheadsayshi
    Gforgoat (@bigheadsayshi) reported

    @Paytmcare @Vrindavana2025 My issue hasn’t been addressed wow @Paytmcare its been more than 10-12 hours

  • BaliNaveet
    Naveet Bali (@BaliNaveet) reported

    @Paytmcare Would request if TAT can be defined for customer requests as I don’t want to wait for resolution until eternity !

  • devkumar89500
    Dev Kumar (@devkumar89500) reported

    accidentally deleted my old KYC account on my registered number, and now a fresh new account has been created automatically. Your support emails are not working and calls are not connecting. Please help me restore my old account. Urgent!⁠ @Paytm @Paytmcare

  • Pranshu_xo
    The Silent Øne🎭 (@Pranshu_xo) reported

    @Paytmcare Hey @Paytm @PaytmCare used #FLYBONANZA promo, promised flat ₹2,000 voucher but got only 20% discount. "Up to" condition was NEVER disclosed when offer was shown! Raised 3 tickets, ZERO response, no way to contact support. Misleading advertising! #ConsumerRights #PaytmScam

  • HamzaVajihi
    hamza vj (@HamzaVajihi) reported

    I have complaint for soundbox since 5 days but no one responded. Is this your service...?? @Paytm @PaytmBusiness Your request for ticket number 500010050375 has been received. We will review the details and update you within 1-2 days. Regards, Merchant Helpdesk Paytm Payments

  • iamshagun_gupta
    Shagun Gupta (@iamshagun_gupta) reported

    @Paytmcare 7 day passed no resolution, totally useless app and customer support.

  • Jeet_Rathod7
    Jeet Rathod (@Jeet_Rathod7) reported

    @Paytmcare @AmarSax15086853 Pls revert & help 100 times messaged but no response

  • omujjwal121
    Om Ujjwal (@omujjwal121) reported

    @Paytmcare I really want to connect to Paytm customer care for deleting an automatic payment which I am not able to do at my end using app. Pls connect me with an agent not a AI chatbot.

  • karanrkothari
    Karan Kothari (@karanrkothari) reported

    @Paytmcare absolutely poor service and support from your executives Mr Suryaband from Payment Team and hence need to file a grievance report. Kindly help

  • Willmcfc49
    Anustup🇦🇺🇦🇷🇧🇪 (@Willmcfc49) reported

    Nowadays @Paytm @Paytmcare have also started to charge platform fees from the customers 1.80 Rs It seems nominal but just multiply it with millions of customer usages Staggering We aren’t supposed to pay this Will shift from this app soon 🔜

  • MrAnkit26599
    Ankit Barnwal🇮🇳 (@MrAnkit26599) reported

    @Paytmcare regarding Paytm for Business, it's very harrassing for me, my money hasn't been settled in my bank account for 30 June 2026. Pls help

  • BaliNaveet
    Naveet Bali (@BaliNaveet) reported

    Dear @Paytmcare, ticket # 1579410 has been pending for far too long. No resolution, no meaningful response, and endless waiting for what should have been a simple issue. Kindly prioritize this and provide a resolution at the earliest. #CustomerService @PaytmMoney @vijayshekhar

  • _arun__66_
    ARUN__ (@_arun__66_) reported

    @Paytm @Paytmcare I had selected the wrong service provider while recharging. Already raised grievance stating the same vide ticket ID 200012157054 but the refund is still not initiated. 🤷🏾🤷🏾

  • vashist7700
    Sourav (@vashist7700) reported

    @Paytmcare @vijayshekhar Hi Team, Is anyone update on this issue as I have already raised complaint against Paytm that I have huge amount stuck at Paytm Kindly do needful help urgently @Paytm

  • ShubhammBtr
    Shubham (@ShubhammBtr) reported

    @gaana @Paytmcare I have sent all the relevant details to you via DM. Kindly check them and help me with the refund.

  • daraji_dhaval
    dhax007 sign 🧡 (@daraji_dhaval) reported

    Hi @Paytmcare , I'm not able to access my paytm payment bank account. can you please help me here? @Paytm @PaytmBank

  • MODIfiedSree
    MODIfied Sree (@MODIfiedSree) reported

    @PaytmMoneyCare It's been 20 days still no resolution on this @PaytmMoney @Paytmcare worst customer care.

  • bsesdelhi
    BSES Delhi (@bsesdelhi) reported

    @Nitin87665767 @Paytmcare Dear Consumer, We've escalated your issue to the relevant team and shall get back to you with an update

  • BodhAmit
    Amit Bodh (@BodhAmit) reported

    I am facing problem in Paytm again and again, please solve it, thanks. @Paytm @jagograhakjago 9311230120