Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 27, 4:50 PM GMT+5:30	0	0
Apr 27, 5:10 PM GMT+5:30	0	0
Apr 27, 5:30 PM GMT+5:30	0	0
Apr 27, 5:50 PM GMT+5:30	0	0
Apr 27, 6:10 PM GMT+5:30	0	0
Apr 27, 6:30 PM GMT+5:30	0	0
Apr 27, 6:50 PM GMT+5:30	0	0
Apr 27, 7:10 PM GMT+5:30	0	0
Apr 27, 7:30 PM GMT+5:30	0	0
Apr 27, 7:50 PM GMT+5:30	0	0
Apr 27, 8:10 PM GMT+5:30	0	0
Apr 27, 8:30 PM GMT+5:30	0	0
Apr 27, 8:50 PM GMT+5:30	0	0
Apr 27, 9:10 PM GMT+5:30	0	0
Apr 27, 9:30 PM GMT+5:30	0	0
Apr 27, 9:50 PM GMT+5:30	0	0
Apr 27, 10:10 PM GMT+5:30	0	0
Apr 27, 10:30 PM GMT+5:30	0	0
Apr 27, 10:50 PM GMT+5:30	0	0
Apr 27, 11:10 PM GMT+5:30	0	0
Apr 27, 11:30 PM GMT+5:30	0	0
Apr 27, 11:50 PM GMT+5:30	0	0
Apr 28, 12:10 AM GMT+5:30	0	0
Apr 28, 12:30 AM GMT+5:30	0	0
Apr 28, 12:50 AM GMT+5:30	0	0
Apr 28, 1:10 AM GMT+5:30	0	0
Apr 28, 1:30 AM GMT+5:30	0	0
Apr 28, 1:50 AM GMT+5:30	0	0
Apr 28, 2:10 AM GMT+5:30	0	0
Apr 28, 2:30 AM GMT+5:30	0	0
Apr 28, 2:50 AM GMT+5:30	0	0
Apr 28, 3:10 AM GMT+5:30	0	0
Apr 28, 3:30 AM GMT+5:30	0	0
Apr 28, 3:50 AM GMT+5:30	0	0
Apr 28, 4:10 AM GMT+5:30	0	0
Apr 28, 4:30 AM GMT+5:30	0	0
Apr 28, 4:50 AM GMT+5:30	0	0
Apr 28, 5:10 AM GMT+5:30	0	0
Apr 28, 5:30 AM GMT+5:30	0	0
Apr 28, 5:50 AM GMT+5:30	0	0
Apr 28, 6:10 AM GMT+5:30	0	0
Apr 28, 6:30 AM GMT+5:30	0	0
Apr 28, 6:50 AM GMT+5:30	0	0
Apr 28, 7:10 AM GMT+5:30	0	0
Apr 28, 7:30 AM GMT+5:30	0	0
Apr 28, 7:50 AM GMT+5:30	0	0
Apr 28, 8:10 AM GMT+5:30	0	0
Apr 28, 8:30 AM GMT+5:30	0	0
Apr 28, 8:50 AM GMT+5:30	0	0
Apr 28, 9:10 AM GMT+5:30	0	0
Apr 28, 9:30 AM GMT+5:30	0	0
Apr 28, 9:50 AM GMT+5:30	0	0
Apr 28, 10:10 AM GMT+5:30	0	0
Apr 28, 10:30 AM GMT+5:30	0	0
Apr 28, 10:50 AM GMT+5:30	0	0
Apr 28, 11:10 AM GMT+5:30	0	0
Apr 28, 11:30 AM GMT+5:30	0	0
Apr 28, 11:50 AM GMT+5:30	0	0
Apr 28, 12:10 PM GMT+5:30	0	0
Apr 28, 12:30 PM GMT+5:30	0	0
Apr 28, 12:50 PM GMT+5:30	0	0
Apr 28, 1:10 PM GMT+5:30	0	0
Apr 28, 1:30 PM GMT+5:30	0	0
Apr 28, 1:50 PM GMT+5:30	0	0
Apr 28, 2:10 PM GMT+5:30	0	0
Apr 28, 2:30 PM GMT+5:30	0	0
Apr 28, 2:50 PM GMT+5:30	0	0
Apr 28, 3:10 PM GMT+5:30	0	0
Apr 28, 3:30 PM GMT+5:30	0	0
Apr 28, 3:50 PM GMT+5:30	0	0
Apr 28, 4:10 PM GMT+5:30	0	0
Apr 28, 4:30 PM GMT+5:30	0	0
Apr 28, 4:50 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	12 days ago
Dārjiling	Transactions	19 days ago
Bengaluru	Mobile App	29 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

sandeep sharma (@sandip130287) reported 1 minute ago
@Paytm @Paytmcare i did ome payment of meesho through paytm upi on that time when I selected paytm upi then it's show flat 40 cashback offer but after txn I get nothing for the same I raise my concern with paytm care but they did accept this issue but denied for cashbak so hlp
Mohd Farman (@faizali7714) reported 2 minutes ago
@Paytmcare I am waiting for resolve my issues
Pawan Pareek (@paree93270) reported 3 minutes ago
@Paytmcare Hi, Due to continuous harassment calls, I was unable to attend your call. Please call again or resolve my issue here.
Sanjeev Kulhari (@Sanjeevkulhari8) reported 5 minutes ago
@motorolaindia from last 2 weeks @Paytm app is not working in my Moto Edge 60 fusion, when I open the app it's showing an error - Device environment is not correct. Also there is no update pending on my device everything is up to date . Resolve this problem.
Av (@anshulverma8604) reported 9 minutes ago
@Paytmcare @PaytmBank @Paytm What will happen to those who have money deposited in PPBL who have FD there, after the RBI cancelled its licence? Neither the customer care is working, nor you giving any response . When will they get their money🥺? Unable to complaints through DM.
Vineela Sushmitha (@itsme_vineela) reported 10 minutes ago
All communications are documented. Hoping for a customer-first resolution without further changes in terms @AirIndiaX @Paytm (silent player)
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 10 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
Hunter (@Hunter1123321) reported 10 minutes ago
@Paytmcare @vijayshekhar Do you think customers have unlimited time? My time is valuable, and this issue has already dragged on for far too long. I expect this to be resolved within the next 24 hours.
Sahil Chahar (@Airwarriorsahil) reported 15 minutes ago
@Paytmcare No one is checking nothing Ticket was raised there was no solution provided Called 100 times never got connected with any customer representative Ai support is just useless @paytmcare
Adya Prasad Yadav (@santuy377814) reported 17 minutes ago
@Paytmcare Please share payment link my mobile number stolen so I am not able to login that account
Pranjal Agrawal (@pranjal795) reported 19 minutes ago
@Paytm @PaytmBusiness Ticket No: 500007902909 Engineer visit was promised within 72 hours, but no one has visited yet. Today is 24 April. POS not working since months + QR also not available in app. Facing serious financial loss. Kindly escalate and resolve immediately.
Herononymous (@herononymous2) reported 19 minutes ago
I'm not able to get my refund through your customer care!!!! Such a pathetic service?!!? @Paytm @Paytmcare
Amit Dwivedi (@imamit148) reported 21 minutes ago
@Paytm @PaytmBusiness my ticket ID: 500007927512 nd it's generated on 21 Apr still not any your employee change my device who doesn't working. Should is shift on @PhonePe or any other brand .
Ravi singh (@BuntyAthsolia) reported 22 minutes ago
@Paytmcare we are unable to see/withdraw our paytm bank balance nor FD balance since 24 april It's already been 4 days now still you haven't sort this problem Pls look into the matter @RBI
Manish Kumar Mall (@IamManishMall) reported 22 minutes ago
@Paytmcare I made a credit card payment yesterday, but it has still not been settled or refunded to my account. The AI support bot on the app has not been helpful. I also contacted Paytm through X and was told that the amount would be settled within 8 hours. @RBI, please help
Sanjeev Kulhari (@Sanjeevkulhari8) reported 23 minutes ago
@motorolaindia from last 2 weeks @Paytm app is not working in my Moto Edge 60 fusion, when I open the app it's showing an error - Device environment is not correct. Also there is no update pending on my device everything is up to date . Resolve this problem.
Satavahana (@bokkabosanam) reported 25 minutes ago
@vivrajput8 @Paytm @MyIndusIndBank I’ve downloaded, it’ll show error initially… try with good network multiple times… it’ll show
Abinash Nag Roy (@AbinashNag28433) reported 28 minutes ago
@Paytm @Paytmcare I have FDs with Paytm Payments Bank but they are not visible in the app and I am unable to access my funds. No response on email yet. Request urgent help and status update on payout. #Paytm #CustomerSupport
Lalit Sharma (@LalitSh76342433) reported 31 minutes ago
Hello Paytm I am not able to access my Paytm wallet balance. It has been 2 months but you didn't transfer the balance to the bank account. @Paytm @Paytmcare @PaytmMoneyCare
Yash aggarwal (@Yashagg14185775) reported 31 minutes ago
@Paytmcare Sir my problem is why your team does not reply to the mail.
AR (@a1239234) reported 32 minutes ago
@Paytm is the only major company with a Tech-Stack good enough to give competition to Google. Now I am not sure what did @RBI do to fix this issue but its clear that they are against PayTM. Not something new, Babus can do everything to destroy Indian companies
g 𓆜⋆˚࿔ (@planetgauri) reported 38 minutes ago
also @Paytm @PhonePe @GooglePay can you block or take some action on them
Bimal Bairagya (@bairagyaan) reported 39 minutes ago
@safiranand Yeah management was speaking about restarting Paytm payment bank. How it’s irrelevant when regulator is still not conviced about the management ability to resolve the issues ? Truth js management has failed to resolve the issue to convince rbi. It’s pure failure of @paytm mgmt
Adya Prasad Yadav (@santuy377814) reported 42 minutes ago
@Paytmcare Please share payment link my mobile number stolen so I am not able to login that account
Manish khade (@ManishKhade14) reported 44 minutes ago
@Paytm @paytmbankcare I’m trying to access my existing Paytm Payments Bank account after a ikd days, but it’s not opening. What’s the issue? Is there a technical glitch or is it related to the recent RBI guidelines? Please assist. #Paytm #PaytmPaymentsBank #Help
Abhimanyu Khosla (@KhoslaAbhimanyu) reported 47 minutes ago
@Paytmcare I transferred Rs 500 to UPI and instead of credit the remaining balance too vanished. Ticket No: #200011174671 was raised on April 1, till now only automated response or false information that issue has been resolved. Please expedite.
Anurag Verma (@vanuragverma) reported 50 minutes ago
@Paytmcare @Paytm Is Paytm app working ?
ZAID LALA KHAN (@zkhan7952) reported 50 minutes ago
@Paytm @Paytmcare I have already filed a complaint with National Consumer Helpline (Docket No: 9176293), but my issue is still not resolved. My genuine funds are being held without any clear reason, even after submitting all required documents and proofs multiple. @PaytmBusiness
Lavkush Vishwa (@Lavkush_vishwak) reported 55 minutes ago
@Paytm Flight refund issue with Paytm PNR: E4CEPF Flight: Akasa Air QP-2017 Total refund expected: 73372 Refund received in parts: F300 + 7723 + #423 =#1446 Pending refund amount: $1926 It's been a long time, but the remaining amount is still not credited.
kameshwar kumar (@kameshw42070786) reported 59 minutes ago
@Paytmcare Still the issue is not resolved from 30 day's Anyone available to solve this