Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 24, 6:30 PM GMT+5:30	0	0
Apr 24, 6:50 PM GMT+5:30	0	0
Apr 24, 7:10 PM GMT+5:30	0	0
Apr 24, 7:30 PM GMT+5:30	0	0
Apr 24, 7:50 PM GMT+5:30	0	0
Apr 24, 8:10 PM GMT+5:30	0	0
Apr 24, 8:30 PM GMT+5:30	0	0
Apr 24, 8:50 PM GMT+5:30	0	0
Apr 24, 9:10 PM GMT+5:30	0	0
Apr 24, 9:30 PM GMT+5:30	0	0
Apr 24, 9:50 PM GMT+5:30	0	0
Apr 24, 10:10 PM GMT+5:30	0	0
Apr 24, 10:30 PM GMT+5:30	0	0
Apr 24, 10:50 PM GMT+5:30	0	0
Apr 24, 11:10 PM GMT+5:30	0	0
Apr 24, 11:30 PM GMT+5:30	0	0
Apr 24, 11:50 PM GMT+5:30	0	0
Apr 25, 12:10 AM GMT+5:30	0	0
Apr 25, 12:30 AM GMT+5:30	0	0
Apr 25, 12:50 AM GMT+5:30	0	0
Apr 25, 1:10 AM GMT+5:30	0	0
Apr 25, 1:30 AM GMT+5:30	0	0
Apr 25, 1:50 AM GMT+5:30	0	0
Apr 25, 2:10 AM GMT+5:30	0	0
Apr 25, 2:30 AM GMT+5:30	0	0
Apr 25, 2:50 AM GMT+5:30	0	0
Apr 25, 3:10 AM GMT+5:30	0	0
Apr 25, 3:30 AM GMT+5:30	0	0
Apr 25, 3:50 AM GMT+5:30	0	0
Apr 25, 4:10 AM GMT+5:30	0	0
Apr 25, 4:30 AM GMT+5:30	0	0
Apr 25, 4:50 AM GMT+5:30	0	0
Apr 25, 5:10 AM GMT+5:30	0	0
Apr 25, 5:30 AM GMT+5:30	0	0
Apr 25, 5:50 AM GMT+5:30	0	0
Apr 25, 6:10 AM GMT+5:30	0	0
Apr 25, 6:30 AM GMT+5:30	0	0
Apr 25, 6:50 AM GMT+5:30	0	0
Apr 25, 7:10 AM GMT+5:30	0	0
Apr 25, 7:30 AM GMT+5:30	0	0
Apr 25, 7:50 AM GMT+5:30	0	0
Apr 25, 8:10 AM GMT+5:30	0	0
Apr 25, 8:30 AM GMT+5:30	0	0
Apr 25, 8:50 AM GMT+5:30	0	0
Apr 25, 9:10 AM GMT+5:30	0	0
Apr 25, 9:30 AM GMT+5:30	0	0
Apr 25, 9:50 AM GMT+5:30	0	0
Apr 25, 10:10 AM GMT+5:30	0	0
Apr 25, 10:30 AM GMT+5:30	0	0
Apr 25, 10:50 AM GMT+5:30	0	0
Apr 25, 11:10 AM GMT+5:30	0	0
Apr 25, 11:30 AM GMT+5:30	0	0
Apr 25, 11:50 AM GMT+5:30	0	0
Apr 25, 12:10 PM GMT+5:30	0	0
Apr 25, 12:30 PM GMT+5:30	0	0
Apr 25, 12:50 PM GMT+5:30	0	0
Apr 25, 1:10 PM GMT+5:30	0	0
Apr 25, 1:30 PM GMT+5:30	0	0
Apr 25, 1:50 PM GMT+5:30	0	0
Apr 25, 2:10 PM GMT+5:30	0	0
Apr 25, 2:30 PM GMT+5:30	0	0
Apr 25, 2:50 PM GMT+5:30	0	0
Apr 25, 3:10 PM GMT+5:30	0	0
Apr 25, 3:30 PM GMT+5:30	0	0
Apr 25, 3:50 PM GMT+5:30	0	0
Apr 25, 4:10 PM GMT+5:30	0	0
Apr 25, 4:30 PM GMT+5:30	0	0
Apr 25, 4:50 PM GMT+5:30	0	0
Apr 25, 5:10 PM GMT+5:30	0	0
Apr 25, 5:30 PM GMT+5:30	0	0
Apr 25, 5:50 PM GMT+5:30	0	0
Apr 25, 6:10 PM GMT+5:30	0	0
Apr 25, 6:30 PM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (41%)
Mobile App (29%)
Login (18%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, and Ludhiāna.

City	Problem Type	Report Time
Hyderabad	Login	9 days ago
Dārjiling	Transactions	16 days ago
Bengaluru	Mobile App	26 days ago
Ahmedabad	Withdrawals	1 month ago
Alīgarh	Transactions	1 month ago
Qādiān	Website	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

SaffronSoul (@TheRealDharm) reported 5 minutes ago
@PAYTM @Paytmcare @PaytmBusiness This issue is still unresolved. I’m only receiving generic responses with no actual action. ₹1090 has been wrongly deducted despite fulfilling the offer conditions. I need an immediate refund & clear resolution, not automated replies. Please resolve within 48 hours, or I will escalate this matter further. Kindly treat this as urgent.
ramvj (@dramakrishnan2) reported 6 minutes ago
@Paytmcare My account temporary block please kindly unblock my account as soon as possible
Prashant Jain (@jain_saabh) reported 10 minutes ago
@Paytmcare @Paytmcare 10 days past this, issue is still pertaining. This is really frustrating, no update on the internal ticket. Please check this urgently.
Munish Thakur (@Munishthr) reported 11 minutes ago
@Paytmcare I made a purchase on 4 April 2026 on Blinkit. As per your scratch card terms and conditions, the cashback was supposed to be credited within 15 days; however, it has still not been credited. Please look into this issue.
Adv. Tanmay Dumbre (@dumbre_tanmay) reported 11 minutes ago
Dear @Paytmcare I'm following up regarding the Error of device environment is not good since Jan-Feb 2026 but still I'm not able to access my paytm account and lately haven't even received any updates from your team kindly look into the matter earnestly
Mr Jadu (@jadu_mr1369) reported 14 minutes ago
@Paytmcare How its fair u are at fault Your app promised to provide live location as well bus driver contact number will be provided but what u give no link and broken customer care number of distribution who doesn't pick call at night not satisfactory well going to file consumer complaint.
Vineela Sushmitha (@itsme_vineela) reported 17 minutes ago
Requesting: • A direct refund of the deducted amount • Or an upfront travel voucher (without requiring a new booking first) Hoping for a customer-first resolution from @AirIndiaX Thank you for the silence @Paytm @sharetoproblems
Vikash singh (@vikash_sin41545) reported 17 minutes ago
@Paytmcare @Paytm your customer care number is not connectable. so call me and explain me on call . Booking id-26884742222
Nischay Kumar (@Nischay_K3) reported 17 minutes ago
@Paytmcare see it’s been over 15 days where I booked 11 flight tickets and none of your team members are taking response and I’m attaching ticket number if issue won’t be resolved by tomorrow and I didn’t get my money back for sure I will go to consumer court 200011321561
dan mahachi (@DanMahachi) reported 22 minutes ago
@Paytmcare Order ID :26665125495 This is a reminder to let you know of my pending refund which has been processed already by the airline....yet you haven't given me my refund l have asked for assistance for over a month now since 15 May fix this or else am resorting to legal action
WRESTLE SHEETS (@SheetsWrestle) reported 26 minutes ago
@Paytmcare it's been almost 2 months, I'm complaining about my speaker which is not working, on one contact and not a single technician visits us . I think it's time to switch to others.
𝐉𝐀𝐍𝐀𝐑𝐃𝐀𝐍 𝐒. 𝐏𝐀𝐍𝐃𝐄𝐘 (@janardanspandey) reported 34 minutes ago
@PaytmMoney @Paytm 3rd class customer support for paytm money
Mohd Farman (@faizali7714) reported 34 minutes ago
@Paytmcare I am waiting for resolve my issues
Yash aggarwal (@Yashagg14185775) reported 37 minutes ago
@Paytmcare Sir my problem is why your team does not reply to the mail.
Prashant Jain (@jain_saabh) reported 39 minutes ago
Another week gone. Still no sign of my refund. No calls from paytm, no help or reassurance. Can I go to the consumer forum against this delay. @Paytm
Ayush Shukla (@AyushSh0163710) reported 39 minutes ago
@Paytmcare Hi, I accidentally booked my bus ticket for today instead of tomorrow. PNR: 46726 | Order ID: 26918506108 Route: Farrukhabad → Noida (9:00 PM) @PaytmCheckin Request you to please help reschedule it to 21 April. Would really appreciate quick support. 🙏
Manas KJ 🇮🇳 (@kj_manas) reported 43 minutes ago
@Paytmcare @Paytm you have one of the worst in-app help system. There is no way to reach out to you on call for support. I have been one of the earliest users or Paytm & have stick to this app for UPI & all of my needs but did not expect poor support, kindly reach out to me asap
Pranjal Agrawal (@pranjal795) reported 44 minutes ago
@Paytm @PaytmBusiness Ticket No: 500007902909 Engineer visit was promised within 72 hours, but no one has visited yet. Today is 24 April. POS not working since months + QR also not available in app. Facing serious financial loss. Kindly escalate and resolve immediately.
Pranjal Agrawal (@pranjal795) reported 46 minutes ago
@Paytm @PaytmBusiness Ticket No: 500007902909 72 hours timeline crossed but no engineer visit yet. POS machine not working + no QR in app. Already ₹3000 taken by agent Vishnu Sagar. Facing continuous financial loss. If not resolved urgently, I will escalate to consumer forum.
Satavahana (@bokkabosanam) reported 47 minutes ago
Hello @paytmbankcare @Paytmcare please help me to reedem my fd. It’s showing error
Pranjal Agrawal (@pranjal795) reported 47 minutes ago
I am a Paytm merchant. My POS machine has been non-working for 6-7 months. Your agent Vishnu Sagar (+91 8770862325) took ₹3000+ for new machine but it is also not working & no QR provided. Calls not answered. Merchant: Pawan General Stores @Paytmcare @Paytm
Dinesh Singhal (@DineshS82141523) reported 52 minutes ago
@Paytm @Paytmcare I am unable to log in to my Paytm account from the last [10 days]. Issue: login error Registered Mobile No: 9413351620 This is causing inconvenience as I am unable to access my account. Kindly resolve this issue urgently. #Paytm #LoginIssue
Abhishek S (@abhya_15) reported 54 minutes ago
@Paytmcare @PaytmBank nobody is responding. still receiving the annoying messages I guess nobody except @vijayshekhar could help me here
Vikash singh (@vikash_sin41545) reported 55 minutes ago
Also, your AI chat support has not been helpful and no callback has been arranged despite multiple attempts. Kindly arrange a callback and resolve this issue urgently @Paytmcare call me please
J T (@tiwa33992) reported 55 minutes ago
@Paytmcare Dear paytm business, waiting to solve the issue for almost 23 days.. The issue will resolve this year or next 2027 years.
Chanoo (@Abhishe96549233) reported 58 minutes ago
They will make you wait 15 days saying it will be resolved and then they want help with resolution and will neither reply to your message and the tickets to will be closed giving irrelevant reasons. Prefer @PhonePe @Paytm but avoid using @MobiKwik guys
Arif (@aarif837256) reported 59 minutes ago
@PaytmCare @Paytm Extremely disappointed! Airline has already refunded my ticket amount to Paytm, but my money is still not credited. No response, no working customer care numbers. This delay is unacceptable. Resolve immediately or I will escalate further. #Paytm #Complaint
Maverma (@Maverma55555) reported 1 hour ago
@Paytm Paytm login issue last 24 hr not log in.
Prosenjit Deb (@ProsenjitDeb13) reported 1 hour ago
@vijayshekhar @Paytm your sale representatives are thief. Dont use paytm just looting customer hard earned money.
Mohd Farman (@faizali7714) reported 1 hour ago
@Paytmcare I am waiting for resolve my issues