Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (53%)
- Website (20%)
- Transactions (13%)
- Login (7%)
- Transfer (7%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: New Delhi, Haridwar, Bhubaneshwar, Agra, Chhindwāra, Jaipur, Ahmadābād, Yamunānagar, Mumbai, and Greater Noida.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi
|
Mobile App | 4 days ago |
|
Haridwar
|
Transfer | 24 days ago |
|
Bhubaneshwar
|
Website | 24 days ago |
|
Agra
|
Mobile App | 1 month ago |
|
Chhindwāra
|
Mobile App | 1 month ago |
|
Jaipur
|
Mobile App | 2 months ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Dhruv Ramjiyani (@imDhruv15) reported@Paytmcare The chatbot keeps on raising tickets and don’t even let talk to customer service representative, it’s just a waste of time. And tells to contact bank, I even contacted HDFC they also told they didn’t receive any money and this Paytm says they have sent the money to bank
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SATS (@MamataP1275) reported@PaytmBusiness Want to return my Paytm Soundbox. Registered merchant number 9641657892 and Device IMEI is 864218065558994. Customer care IVR is stuck and not connecting to a human agent. Please help. @PaytmCare @Paytm
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Vikas Yadav (@VikasYadavA2Y) reportedHey @PaytmCare, we're struggling to get a refund for a cancelled @AirIndiaX flight! Air India refunded the amount, but it's stuck with Paytm. Your app's customer care isn't helpful. Please assist! Booking ID: 27015825561 PNR: H8579D LKO to BOM on 18 May 2026. it’s been 3 Weeks.
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Manas Kumar Agarwal (@15_manas) reportedPaytm a big cheat company. Using paytm merchant service is the worst decision.. unnecessary charges are taken by them. first they assure no charges for device then they cut money automatically which we receive from our customer. That is our hard earned money. @Paytm @Paytmcare
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Biswajit Sahoo (@cs_biswajit) reported@Paytm @Paytmcare please help us to deactivate my father's business account and soundbox. While installing your agent told her monthly ₹1 will be deducted but every ₹124 deducted please help us to deactivate the ac
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BSES Delhi (@bsesdelhi) reported@Nitin87665767 @Paytmcare Dear Consumer, We've escalated your issue to the relevant team and shall get back to you with an update
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Abhi (@raj_abhish17096) reported@Paytmcare After 13 hrs i wanna ask u...take any legal action against him?? Or @Paytmcare @abcapital no one care about customer....after send all proofs what r u thinking???
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Anand Sankar (@saybwala) reported@TheBigGeek @vijayshekhar @Paytm Yeah recently onboarded with PayTM - gateway engine is excellent but rest of the UX stack for the merchant is more than a decade behind. - Principal issue I have is not being able to trigger refunds from my website dashboard. I have to manually find payments and then refund each on the merchant dashboard. - No refund balance facility, Razorpay allows us to load money and keep for refunds. For eg: I have ₹10k always available for instant refunds on Razorpay.
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Gforgoat (@bigheadsayshi) reported@Paytmcare @Vrindavana2025 My issue hasn’t been addressed wow @Paytmcare its been more than 10-12 hours
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Nemo🐠 (@indiaredeem) reported@Paytmcare Respond to the customer !! not me @CaneCitizenUno
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BSES Delhi (@bsesdelhi) reported@Nitin87665767 @Paytmcare Dear Consumer, We've escalated your issue to the relevant team and shall get back to you with an update
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Vikas Yadav (@VikasYadavA2Y) reportedHey @PaytmCare, we're struggling to get a refund for a cancelled @IndiGo6E flight! Indigo refunded the amount, but it's stuck with Paytm. Your app's customer care isn't helpful. Please assist! Booking ID: 26993710263 PNR: WF3FKK BOM to VNS on 12 May 2026. it’s been Month.
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Fardeen khan (@filmy_fardeen) reported@Paytmcare @Paytm I need help updating the PAN card linked to my Paytm account. The PAN currently associated with my account is not mine, and I want to update it with my correct PAN details. Please assist me with the process. Thank you.
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dhax007 sign 🧡 (@daraji_dhaval) reportedHi @Paytmcare , I'm not able to access my paytm payment bank account. can you please help me here? @Paytm @PaytmBank
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Vijayshree (@Vijayshreeeee) reported@Paytm your AI chatbox keeps refreshing and not able to go through with filing a grievance redressal. Conveinently you have no customer care support through phone or email.
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Khoj Khabari (@SatishPathakCSC) reported@Paytmcare @PaytmMoney I need a customer care call for my issue about SIP. I have tried all option but could not be possible to connect please help about my SIP its a big amount
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ALMAS KHAN (@almaskhanmohd) reported@IRCTCofficial @irctc_app @Paytmcare I am writing to report an issue regarding a ticket booking transaction. The amount has been deducted from my account, but the ticket was not booked and I have not received any booking confirmation.
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SATS (@MamataP1275) reportedWant to return my Paytm Soundbox. Device IMEI is 864218065558994. Customer care IVR is stuck and not connecting to a human agent. Please help. @PaytmCare @Paytm @PaytmBusiness
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Garvit Goyal (@garvitgoyal31) reported@Paytmcare @PaytmBusiness card machine not working since 2 months. Raised complaints multiple times. No response. Field executive calls and abuses and harrases. Please resolve at earliest. Worst service. Ticket id-500009072486, 500009267389
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aditya kumar (@kumaraditya736) reportedMy pan is wrongly linked to an unknown number on paytm. I checked on the income tax portal, and my pan ditails are correct there. Paytm support is asking me to close an account that doesn't belong to me. Please help! #paytmFraud" @Paytmcare @PaytmBusiness
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Yours (@Isolate21261459) reported@Paytm @Paytmcare My paytym box is not working at my shop please resolve the issuse asap
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Manas Kumar Agarwal (@15_manas) reportedPaytm a big cheat company.Using paytm merchant service is the worst decision.Unnecessary charges are taken by them.First they assure no charges for device then they cut money automatically which we receive from our customer.That is our hard earned money.@Paytmcare @vijayshekhar
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sparshhh (@Sparshhh999xD) reported.@Paytmcare you all got the worst customer service
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Rausan (@Rausan007) reportedDear @Paytm and @DigitInsurance, Extremely disappointed with the service and lack of resolution. I renewed my vehicle insurance policy (Vehicle No. OD02AK9911) through Paytm on Digit Insurance two days ago. Payment was successfully completed and KYC was also done. Yet no policy.
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nav (@fornavneet1) reported@Paytmcare My phone is working well. Call me
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Sumit Jain (@sumit1904) reported@vijayshekhar @Paytm suddenly the paytm gold balance has been dropped by 70% and from last 2 days there is no one to even explain. No agents, no support just AI bots doing nothing. @nsitharaman
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anish anjana 🧙♂️,🧙♂️ Anomage (@anishanjan89435) reported@Paytmcare My problem has not been resolved yet. It is still showing "Your account is under review." I am unable to log in to my account. Registered mobile number: 8764738430 Please solve my problem as soon as possible. Thank you.
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Vishal chauhan (@Imchauhanvish) reported@Paytmcare I booked a flight within last 1 hour which was an honest mistake, I need help with it as I want the refund, your customer care is non responsive and as per the DGCA rules I can get the refund within a 48 hour window.
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Mia Brandt (@ms_miabrandt) reported@goyalvpn @Paytmcare @PriyankaVe17977 You have this issue too?
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Aftab Khan (@Aftabkhan_23) reportedThe @PaytmBusiness customer care is the shitest thing to exist, their AI customer executive is the worst, you have to explain the same issue to them again and again. They have no ethics. Looting their customer that's why Paytm's stats are this bad. @vijayshekhar @Paytmcare