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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 59% Mobile App (59%)
  • 24% Transactions (24%)
  • 15% Login (15%)
  • 3% Withdrawals (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Shillong, Pune, Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, and Lucknow.

CityProblem TypeReport Time
Shillong Mobile App 3 days ago
Pune Withdrawals 13 days ago
Chhindwāra Transactions 21 days ago
Noida Transactions 1 month ago
Pānīpat Login 1 month ago
New Delhi Transactions 1 month ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • ayyappan_pal
    Ayyappan (@ayyappan_pal) reported

    @Paytmcare I sent the message , still no solution , is this a way @vijayshekhar paytm treats the customer??? A simple phone call will solve all the issue, but you people intentionally making us to wait for months

  • Prateek_Dutta_
    ঔৣ✞ 𝗣𝗥𝗔𝗧𝗘𝗘𝗞 𝗗𝗨𝗧𝗧𝗔 ✞ঔৣ (@Prateek_Dutta_) reported

    @Paytmcare Aap logo ki commitment ki koi ehmiyad hoti hai ya nhi? Its been more then 15-20 days still facing issue no resolution. I think need to deactivate your paytm. Useless

  • vaibhavthegarg
    Vaibhav Garg (@vaibhavthegarg) reported

    @Paytmcare Booking ID: 27512648627 Please help. Ticket needed in emergency paid extra for confirmation

  • SachinKumarTom3
    Thakur Sachin Tomar (@SachinKumarTom3) reported

    @Paytmcare Support is useless as so is your AI assistant. Raised many requests to deactivate Paytm business and return Soundbox but it's useless. Nobody comes home to collect soundbox. Multiple requests neglected.

  • msPatriot6
    Indian Boy (@msPatriot6) reported

    @Paytmcare 24 hours not sufficient to check a simple use case i.e., to give cashback or not? The coupon shouldn't have been applied successfully in the first place it the cashback terms are not applicable. This is not customer's headache to wait for your resolution #paytm #scam #fraud

  • yoursharshil
    Harshil Patel (@yoursharshil) reported

    Pathetic service from @PaytmCare I’m trying to cancel my bus booking Order ID: 27509910728, but the app isn’t allowing me to cancel it. I’ve raised the issue through Help & Support, but the ticket is being closed without any resolution. This is frustrating and unacceptable.

  • Streptococci98
    Plain MBBS 🩺 (@Streptococci98) reported

    Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled from Kotak Ac. Such poor handling very bad service @Paytmcare @KotakCares

  • hitenbrahmbhatt
    Hiten Brahmbhatt🇮🇳 (@hitenbrahmbhatt) reported

    Hello @flyspicejet , @Paytmcare has not received the refund yet what is going on from yr side ?? I want my refund as it's more than 12 days gone. One thing I have to say both paytm and spicejet don't care for customer. PNR : NGNL3N Other details already sent u so many times.

  • techguruashwin
    Ashwini Kumar 🇮🇳 (@techguruashwin) reported

    @Paytmcare Received the refund yesterday thnx for help

  • braj_ki
    Braj Writes (@braj_ki) reported

    @Paytm @Paytmcare @UPI_NPCI I travelled by an auto today & paid via Paytm UPI. I left my watch in the auto. It has immense sentimental value to me. I have the UPI transaction details & the driver’s name. Pls help me connect with the driver. 🙏

  • iqbal_waquar
    Mohd Iqbal Ahmad (@iqbal_waquar) reported

    @Paytmcare @Paytm @PaytmTravelCare Extremely disappointed with your lack of support and accountability. Despite repeated attempts emails remain unanswered. I expect a clear justification and refund without further delay. Please look into this urgently.

  • Ashutosh_GPRO
    Ashutosh Rautela (@Ashutosh_GPRO) reported

    @Paytmcare Hi. Sharing the order Id here. 27438635715 PNR: GBTGXP Please help in getting my refund back. @flyspicejet Is shameless. Not picking up calls and not responding to emails

  • pbhanda
    Prashant Bhandari (@pbhanda) reported

    @shauryachhabra @Paytm @Paytmcare The cibil dispute resolution is quite effective. My issue was resolved in 5working days

  • SuryodayBank
    Suryoday Small Finance Bank (@SuryodayBank) reported

    @KartikSarap @Paytm @PaytmMoney Dear Customer, Our concerned team is working on your query.

  • wasim_sayy
    Wasim (@wasim_sayy) reported

    @PaytmBusiness @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account, yet the ticket is being closed repeatedly without actually processing the closure. A ticket should not be

  • sangram3773
    SangramKeshari Barik (@sangram3773) reported

    Dear Paytm Customer Resolution Team, @Paytm @Paytmcare @PaytmCheckin I am escalating my unresolved flight cancellation complaint to Level 2. Paytm Ticket ID: 200012652557 Date of complaint: 18 August 2026 Issue: Flight cancellation and refund I raised this complaint through Paytm Help & Support. I received an automated response stating that a support agent would review my concern and that Paytm aimed to respond within 6 hours. However, I have not received a proper response or resolution. I have also followed up through the existing support ticket, but the matter remains unresolved. I request you to urgently review my case and provide: 1. The current status of my cancellation/refund. 2. The expected refund amount. 3. The expected date by which the refund will be credited. 4. Confirmation that no further action is required from my side. Please treat this as a Level 2 escalation against Ticket ID 200012652557 and provide an acknowledgement/reference number for this escalation. I request an urgent resolution as this matter has already exceeded the response time communicated by Paytm. Regards, Sangram Keshari Barik

  • iamlalit19
    Lalit (@iamlalit19) reported

    @Paytm @Paytmcare @flyspicejet My SpiceJet flight was cancelled. SpiceJet Customer Care has confirmed that my refund was processed to Paytm on 12 Aug. Paytm has still not refunded my money. I have already raised a complaint and sent emails, but there is still no proper response

  • Desi_Munda_3
    DesiMunda👨🏻‍🦱 (@Desi_Munda_3) reported

    @Paytmcare @Paytm What a pathetic service you guys have, raise a complain ticket 4-5 days ago regarding a refund, but issue still remains unresolved.

  • 03_prathamesh
    Prathamesh Bardiya (@03_prathamesh) reported

    @Paytmcare i am not able to book nashik citilinc city bus tickets. Even i tapped on choose city there other options ahmdabad surat goa mumbai but there is no nashik city to choose. Please solve this problem

  • messiah_naughty
    bobby banerjee - the naughty messiah (@messiah_naughty) reported

    @Paytm you guys are a bunch of spammers. I keep getting emails from you though I never signed up for anything. And you don’t have a link to unsubscribe. Stop this **** immediately.

  • UtkershShu74326
    Utkersh Shukla (@UtkershShu74326) reported

    @paytm my phone got stolen and the thief has setup new paytm upi and changed my upi pin and done the transaction worth rs 94,999 I have also lodged a cyber crime complaint when I login to paytm in my device it is showing no active session but he is actively trying to do payments

  • debasishpanda05
    𝙋𝙍𝘼𝙏𝙄𝙆 (@debasishpanda05) reported

    @Paytmcare There are also contradictory amounts in your support records—₹533, and now ₹1,798. If this Soundbox was genuinely activated on my account, please provide the original order/activation record, delivery details, and device association details

  • DearRijwan
    Rijwan Khan (@DearRijwan) reported

    @RBI paytm is not responding us . @Paytmcare @vijayshekhar URGENT I have already sent you a DM regarding my Partner Bank FD & FY 2025-26 Interest Certificate. I urgently need it for ITR filing. Please check my DM and help me get the certificate/FD details at the earliest

  • pooniya188
    sandip pooniya (@pooniya188) reported

    @Paytmcare My train was on 14 June, but my refund is still pending. PNR: 2157625217 I’ve contacted support multiple times. Please check and process my refund ASAP. @Paytm

  • das_pritish01
    das pritish01 (@das_pritish01) reported

    @Paytmcare @PaytmBusiness @Paytm Hey, my staff and I aren't receiving SMS alerts for incoming payments. Could you please enable instant SMS notifications on our registered numbers? Merchant ID: AlXDQr64372292677354 Reg Mob no - 700842812 Quick help on this would be appreciated!

  • Jasmeetahuj
    Jasmeet singh (@Jasmeetahuj) reported

    @Paytmcare my paytm wallet balance stucked since april ..please guide me how to access to my money

  • Ashish_Mishra92
    Ashish Mishra 🇮🇳 (@Ashish_Mishra92) reported

    I've disabled my paytm postpaid few months ago for some personal reasons and now I want to re activate or create new postpaid paytm account. But in app it showing error . Could you help to apply and activate the Paytm postpaid @Paytmcare @Paytm

  • mishra_sn1
    Shailja Nandan Mishra (@mishra_sn1) reported

    @PaytmCheckin @Paytmcare URGENT! Booking ID: 27498426894 - Payment processed at 10:50 AM but confirmation STILL PENDING. My flight departs TODAY at 7 PM (GOP→DEL). I don't have my ticket yet! This needs immediate resolution NOW. Please help! 🆘 #PayTMTravel

  • Streptococci98
    Plain MBBS 🩺 (@Streptococci98) reported

    @Paytmcare @kunalku04394536 Paytm, this is extremely disappointing. Multiple spending mandates are being processed across multiple accounts on the same day, and even after repeated complaints, they are neither stopped nor cancelled. Such poor handling very bad service @Paytmcare

  • samiullahreshi
    Samiullah Reshi (@samiullahreshi) reported

    @Paytm @Paytmcare @Paytmcare facing a login issue in the Paytm app. Whenever I try to login, I receive the message :Access Denied Registered Mobile Number:[7006800239] Device Model:[Redmi Note 13 pro+] App Version:[10.83.12) Thank you for your support. Regards, [SAMIULLAH]