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Paytm status: access issues and outage reports

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Full Outage Map

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

  • 58% Mobile App (58%)
  • 22% Transactions (22%)
  • 14% Login (14%)
  • 3% Website (3%)
  • 3% Transfer (3%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Chhindwāra, Noida, Pānīpat, New Delhi, Bengaluru, Sūrat, Indore, Kanpur, Jaipur, Chennai, Shimla, Port Blair, Lucknow, Kolkata, and Varanasi.

CityProblem TypeReport Time
Chhindwāra Transactions 8 hours ago
Noida Transactions 12 days ago
Pānīpat Login 12 days ago
New Delhi Transactions 12 days ago
Chhindwāra Transactions 12 days ago
Bengaluru Mobile App 12 days ago
Full Outage Map

Community Discussion

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Andcolorpocket7
    Md Aurangzeb(اورنگ زیب) (@Andcolorpocket7) reported

    @Paytmcare My issue is not fix until now

  • ChintanSisyphus
    Chintan (@ChintanSisyphus) reported

    @Paytmcare You guys should get a award for the horrible customer care and harassment you guys do !!! I booked a flight ticket yesterday from the app and since then I am not able to do web check-in..there is customer care number, no response to 5 complaints I made on the app

  • KaranKasat
    Karan Kasat (@KaranKasat) reported

    @Paytmcare Hello Team, I was trying to reach you over customer care number but it was not happening. Can someone please call me back on +91-9167834448? It’s a bit urgent

  • KaranKasat
    Karan Kasat (@KaranKasat) reported

    @Paytm Hello Team, I was trying to reach you over customer care number but it was not happening. Can someone please call me back on +91-9167834448? It’s a bit urgent

  • CyrilJohns96815
    Cyril Johnson (@CyrilJohns96815) reported

    @Paytm @Paytmcare There is no way to reach out to paytm for emegency support. I have raised a ticket 200012533997 but no one seems to be responding. Is there a way to call and speak to an agent??

  • ChinmayaSaxena
    Chinmaya (@ChinmayaSaxena) reported

    @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

  • ShivmaniBind
    Shivmani Bind (@ShivmaniBind) reported

    Paytm @Paytmcare Your AI support is frustrating. It traps users in endless automated replies with no easy way to reach a human agent. AI should assist, not replace customer support especially when people’s money is involved.Please bring back easy access to human support. #Paytm

  • asksurjeet
    Surjeet Singh (@asksurjeet) reported

    1/5 @Paytmcare What is happening in your system? I’ve been trying to complete device verification for the last 3 days but keep getting “Verification couldn’t be completed – We didn’t receive the verification SMS”. I already have an unlimited recharge pack + extra top-up balance on my number. Still not able to login. Please resolve this urgently.

  • KadamSoni3
    kadam Soni (@KadamSoni3) reported

    @Paytmcare The problem is still not resolved. One issue has been fixed, but another is still pending. What’s going on? I’ve been using Paytm since 2021 and have never experienced this kind of problem before. Please resolve it as soon as possible.

  • GoluNagarFVK
    Golu Nagar (@GoluNagarFVK) reported

    Hello paytm, I'm unable for paytm for business merchant account because of location error but many shopkeepers using paytm for business in my pin code area but why this service not available for me ? @Paytmcare @PaytmBusiness

  • GenuineguyKs
    GenuineGuy (@GenuineguyKs) reported

    @Paytm i need urgent help. Can you telo me how to contact your customer service on phone as emails are not helping at all ??

  • BeingRaoSharukh
    🇮🇳Rao Sharukh🇮🇳 (@BeingRaoSharukh) reported

    Worst experience with Paytm. ₹6,225 was debited from account 3 days ago, yet the payment is still pending despite multiple complaints. Two tickets raised already but nobody contacted yet.   Call me now and resolve this issue now.       Con no - 9690773800 @Paytmcare @Paytm

  • RohitKu73338260
    Rohit Kumar (@RohitKu73338260) reported

    @Paytmcare Hey Paytm I already connect with you previously with the same issue but still I am not getting any kind of resolution so can you please do something faster

  • kushal8609
    kushal das (@kushal8609) reported

    @Paytmcare Still problem not resolved.

  • mithubhatiaaa
    mithu bhatia (@mithubhatiaaa) reported

    .@Paytm @Paytmcare yall gen suck man absolutely the worst customer experience ive had

  • maniknayyar1
    Manik Nayyar🇮🇳 (@maniknayyar1) reported

    🚨IMP! Pls don't book train tickets from @Paytm as the app debits linked accounts without even entering a UPI PIN. I was just checking train ticket on paytm app and it asked me to login to IRCTC, which I didn't but my account was debited without login & UPI PIN @Paytmcare

  • MLAJagdeepSingh
    Jagdeep Singh (@MLAJagdeepSingh) reported

    I have booked air ticket but wrongly I have press wrong date due to which I want to call you for refund but none of your customer care number is working it is very pathetic condition with Paytm with which I was doing lot of payments one of their number say you are not registered with us. I have just lost 6000 rupees but future I will not use Paytm and I'll suggest other also @Paytmcare

  • thenitinpandey_
    nitin pandey (@thenitinpandey_) reported

    @Paytm @Paytmcare (Ref No: 311916579976), but the beneficiary has still not received the amount and the amount has not been reversed to my account. Please resolve this issue urgently. #UPI #PaytmSupport

  • MoneyElevat
    Rajat Agrawal (@MoneyElevat) reported

    @Paytm @Paytmcare is a total scam I cancelled gold SIP on PayTM but it is not cancelling it Their customer care doesn't exist, and chatbot is designed to never solve a query They don't let you even delete your bank account; never doing business with them again #scam #fraud

  • notnowshay
    Zolpidem (@notnowshay) reported

    Is @Paytm down?? @Paytmcare

  • JustnbieberIND
    Justin Army (@JustnbieberIND) reported

    @Paytmcare The customer has left shop after he showed us that the payment has been completed. What should I do? Did I lose the amount?

  • zaheirkhan
    zaheir crazy (@zaheirkhan) reported

    It's been 3 days since I emailed @PaytmCare (Case ID/Email Sent) regarding my hidden wallet, but no reply. Their customer care calls disconnect automatically saying 'number not registered' and AI chat is useless. Need urgent resolution. @Paytm @PaytmBank

  • VimalSingh04
    it's Vim (@VimalSingh04) reported

    @mithubhatiaaa @Paytm AI is responding you . I hate these companies that Use AI for customer assistance

  • BrownBoi07
    Abhi$hek Hindustani (@BrownBoi07) reported

    @Paytmcare No further assistance required and I'll make sure to not use your service anymore thanks

  • Abhis2309
    Abhishek (@Abhis2309) reported

    @Paytmcare why buyin soundbox compulsary with QRcode service. Your silence proves ur MALIGN INTENT. U hv instructed ur REGIONL Mangrs 2nt allow sell QR scannersseperately n force merchats 2buy soundbox for 999rs. Iam reporting this to @RBI how u forcin small biz 2buy soundbox

  • JGavahora
    Jim_GAVahora (@JGavahora) reported

    @DrAbhishek_Ind @Paytmcare Waymint. Some tech glitches- server down for some users. U R the lucky ones like me !!

  • asksurjeet
    Surjeet Singh (@asksurjeet) reported

    @Paytmcare 1/3 Thank you for the update, @Paytmcare.
Appreciate you reviewing the device verification issue on priority. Please keep me posted as soon as there’s any progress.

  • SRIDHAR00772301
    CA Sridhar (@SRIDHAR00772301) reported

    @Paytmcare @Paytm pls help

  • Vikass_BJP
    Vikas Sharma (@Vikass_BJP) reported

    Tkts cancellation is there but not getting refund as per policy of 24 hours if payment done by UPI very bad Service @Paytm

  • rajanahuja9
    rajan ahuja (@rajanahuja9) reported

    @Paytmcare Can you help to process cancellation and refund