Paytm status: access issues and outage reports

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
Apr 9, 5:10 AM GMT+5:30	0	0
Apr 9, 5:30 AM GMT+5:30	0	0
Apr 9, 5:50 AM GMT+5:30	0	0
Apr 9, 6:10 AM GMT+5:30	0	0
Apr 9, 6:30 AM GMT+5:30	0	0
Apr 9, 6:50 AM GMT+5:30	0	0
Apr 9, 7:10 AM GMT+5:30	0	0
Apr 9, 7:30 AM GMT+5:30	0	0
Apr 9, 7:50 AM GMT+5:30	0	0
Apr 9, 8:10 AM GMT+5:30	0	0
Apr 9, 8:30 AM GMT+5:30	0	0
Apr 9, 8:50 AM GMT+5:30	0	0
Apr 9, 9:10 AM GMT+5:30	0	0
Apr 9, 9:30 AM GMT+5:30	0	0
Apr 9, 9:50 AM GMT+5:30	0	0
Apr 9, 10:10 AM GMT+5:30	0	0
Apr 9, 10:30 AM GMT+5:30	0	0
Apr 9, 10:50 AM GMT+5:30	0	0
Apr 9, 11:10 AM GMT+5:30	0	0
Apr 9, 11:30 AM GMT+5:30	0	0
Apr 9, 11:50 AM GMT+5:30	0	0
Apr 9, 12:10 PM GMT+5:30	0	0
Apr 9, 12:30 PM GMT+5:30	0	0
Apr 9, 12:50 PM GMT+5:30	0	0
Apr 9, 1:10 PM GMT+5:30	0	0
Apr 9, 1:30 PM GMT+5:30	0	0
Apr 9, 1:50 PM GMT+5:30	0	0
Apr 9, 2:10 PM GMT+5:30	0	0
Apr 9, 2:30 PM GMT+5:30	0	0
Apr 9, 2:50 PM GMT+5:30	0	0
Apr 9, 3:10 PM GMT+5:30	0	0
Apr 9, 3:30 PM GMT+5:30	0	0
Apr 9, 3:50 PM GMT+5:30	0	0
Apr 9, 4:10 PM GMT+5:30	0	0
Apr 9, 4:30 PM GMT+5:30	0	0
Apr 9, 4:50 PM GMT+5:30	0	0
Apr 9, 5:10 PM GMT+5:30	0	0
Apr 9, 5:30 PM GMT+5:30	0	0
Apr 9, 5:50 PM GMT+5:30	0	0
Apr 9, 6:10 PM GMT+5:30	0	0
Apr 9, 6:30 PM GMT+5:30	0	0
Apr 9, 6:50 PM GMT+5:30	0	0
Apr 9, 7:10 PM GMT+5:30	0	0
Apr 9, 7:30 PM GMT+5:30	0	0
Apr 9, 7:50 PM GMT+5:30	0	0
Apr 9, 8:10 PM GMT+5:30	0	0
Apr 9, 8:30 PM GMT+5:30	0	0
Apr 9, 8:50 PM GMT+5:30	0	0
Apr 9, 9:10 PM GMT+5:30	0	0
Apr 9, 9:30 PM GMT+5:30	0	0
Apr 9, 9:50 PM GMT+5:30	0	0
Apr 9, 10:10 PM GMT+5:30	0	0
Apr 9, 10:30 PM GMT+5:30	0	0
Apr 9, 10:50 PM GMT+5:30	0	0
Apr 9, 11:10 PM GMT+5:30	0	0
Apr 9, 11:30 PM GMT+5:30	0	0
Apr 9, 11:50 PM GMT+5:30	0	0
Apr 10, 12:10 AM GMT+5:30	0	0
Apr 10, 12:30 AM GMT+5:30	0	0
Apr 10, 12:50 AM GMT+5:30	0	0
Apr 10, 1:10 AM GMT+5:30	0	0
Apr 10, 1:30 AM GMT+5:30	0	0
Apr 10, 1:50 AM GMT+5:30	0	0
Apr 10, 2:10 AM GMT+5:30	0	0
Apr 10, 2:30 AM GMT+5:30	0	0
Apr 10, 2:50 AM GMT+5:30	0	0
Apr 10, 3:10 AM GMT+5:30	0	0
Apr 10, 3:30 AM GMT+5:30	0	0
Apr 10, 3:50 AM GMT+5:30	0	0
Apr 10, 4:10 AM GMT+5:30	0	0
Apr 10, 4:30 AM GMT+5:30	0	0
Apr 10, 4:50 AM GMT+5:30	0	0
Apr 10, 5:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Transactions (44%)
Mobile App (31%)
Login (13%)
Website (6%)
Withdrawals (6%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Dārjiling, Bengaluru, Ahmedabad, Alīgarh, Qādiān, Kolhāpur, Chandigarh, Ludhiāna, Meerut, and Bhopal.

City	Problem Type	Report Time
Dārjiling	Transactions	15 hours ago
Bengaluru	Mobile App	10 days ago
Ahmedabad	Withdrawals	19 days ago
Alīgarh	Transactions	23 days ago
Qādiān	Website	26 days ago
Kolhāpur	Mobile App	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

DEEPAK GUJRATI (@DeepGujrati_171) reported 4 minutes ago
@Paytmcare "I am unable to DM you as the message icon is not working/refreshing. Can you please send me a direct message from your side?"
Mukund (@ibmindia2011) reported 5 minutes ago
@SuryodayBank @Paytmcare @Paytm- I applied for Paytm postpaid service and you ppl rejected my request post setting the mandate, can you explain the reason of rejection? Why you not rejected at initial stage? Why after mandate set-up? My registered number ending with you is *8705.
Subrat panda (@Subratp58292090) reported 5 minutes ago
@Paytmcare @Paytm Are you cheating to customer?? I have several times connected with you for the refund. But still now no response. Very pathetic. When are you going to refund the amount??
Shubham Sanduja (@Sanduja4Sanduja) reported 6 minutes ago
@paytmbankcare @Paytmcare how many days you want more? Even doesn't care about customer hussle!!
Insight Sphere (@InsightSphere) reported 6 minutes ago
@Paytmcare your Paytm app is no more that effective and the support window is hard to find. It is be to choose rest payment options than Paytm
Sonu (@Sonu70274185) reported 7 minutes ago
@Paytmcare @Paytm @Paytmcare 5 days and the issue still not resolved. Now i am not getting any dm replies or tweet replies. Great response And pathetic service
Yogesh Singh (@yogeshV_1) reported 8 minutes ago
@Paytmcare flight got cancelled!! still no refund please help.
parshuram goud (@parshuramgoud21) reported 9 minutes ago
@Paytmcare How many days should I waited it's already 17 days were completed still you asking wait some to times it's a international problem 😞
Krishnakant Parmar (@kparmar_in) reported 12 minutes ago
@PaytmBank @Paytmcare how to reach paytm payment bank customer care. facing API not found error while transferring from wallet. tried help & support from app, but no way providing resolution, tried cust care no. 01204456 456 but it is again pointing to help & support.
Aaqib Ibn Mushtaq (@Battle_Cry1) reported 12 minutes ago
@Paytm @paytm need ur help my frnd has taken loan from paytm post paid bearing number 6005030462 but he has not access to this number theobile number is now using another person he wants to repay the loan kindly provide any proper solution as he want to close that account
Love sahil sharma (@lovesahilsharma) reported 16 minutes ago
@Paytmcare Hi @Paytmcare @Paytm No one's there to respond for days, also Ko customer helpline contact as well. What should a customer do
Sakamoto (@Sakamot310) reported 18 minutes ago
@Paytm Flight cancelled by airline. And no costumer agent contacted to resolve this issue
Ashish Agarwal (@ashshagrwl) reported 22 minutes ago
@Paytmcare @Paytm There you go again... with no responses on customer care issues which you will drag for another month!!! This time I've had it...
sanjay (@Sanjay968051) reported 27 minutes ago
@pnbindia @Paytmcare from paytm app Bill pay emi repayment for Punjab national Bank showing website not working from last 3 days. What issue , resolve as soon as possible
Aman Singh (@AmanSingh_2511) reported 30 minutes ago
@nuegoindia My 1st experience with nuego went horrible today. Bus broke down on way from lko to Ggn near agra.Took much time to arrange a replacement. It's arranged bt nt moving further & staff is continuously arguing with passengers.Pathetic service.Stuck on the way. @Paytmcare
Mukund (@ibmindia2011) reported 33 minutes ago
@SuryodayBank @Paytmcare @Paytm- I applied for Paytm postpaid service and you ppl rejected my request post setting the mandate, can you explain the reason of rejection? Why you not rejected at initial stage? Why after mandate set-up? My registered number ending with you is *8705.
Ashirbad Nayak (@ashirbad__nayak) reported 34 minutes ago
Even after repeatedly raising tickets on Paytm Business app to close my soundbox and also agreeing to pay any closing fees levied for it @Paytmcare automatically closing the ticket without any resolution. Not the service expected from @Paytm.
Tanay Chatterjee (@Tanay4518) reported 36 minutes ago
Such a cheap tactic by @Paytm. I was making a recharge via MyJio app and they directly applied the Paytm voucher which was showing guaranteed cashback up to Rs 300. After making the payment, I only ended up getting a scratch card of 1 Gold Coin. WTF!! @AmreliaRuhez @GyanTherapy
Atif rahman (@Atifrahman2159) reported 37 minutes ago
@Paytm @Paytmcare Pathetic service from paytm I have cancelled my spicejet ticket on 24th March and booked it via paytm, Spicejet mentioned that they have initiated the refund, but it's been more than 2 weeks now and paytm didn't give me a single penny back. Prioritize this.
Amaan Choudhary (@choudhary_1073) reported 40 minutes ago
@Paytmcare Check it first Redeem code is not working showing this Redeem code only use in India. I m already in India so give me my 380rs Redeem code as possible as. Please 🙏
Maan Muktsar (@MaanMuktsar) reported 44 minutes ago
@Paytmcare It’s been 48 hours please resolve my issue urgently 🙏
Lorem Ipsum (@ipsum1055) reported 47 minutes ago
@Paytm @MoCA_GoI please help as Paytm is not replying on this. International roundtrip flights are cancelled by operator but Paytm is not responding. I had booked tickets through @Paytm . I have the cancellation confirmation from the airline operator as well. Already sent to paytm
Vikrant (@vikrant_sing_h7) reported 51 minutes ago
@Paytm @Paytmcare "I tried adding ₹1000 to UPI Lite today. Money debited from SBI but 'Setup Failed' in app. UPI Ref: 609906841006. In-app chat is not responding. Please help! #paytm #paytmcare #upi
Prayas Biswakarma (@kyuteboi) reported 53 minutes ago
@Paytmcare WORST SERVICE EVER NOTHING RESOLVED TILL NOW STOP USING PAYTM ❌❌❌
Anil Dube (@dubeanil0511198) reported 53 minutes ago
@Paytmcare @Paytm Today I tried to book ticket from IRCTC(JP to MMCT) and paid via PayTM payment gateway. Money deducted from account but its showing timeout on PayTM gateway page. Also on IRCTC failed booking section, its showing status that Payment Initiated. Plz help
Shivraj Saini (@Shivraj09527269) reported 55 minutes ago
@Paytmcare worst customer support of this company my problem is not fixed yet they are just sharing me bot replies in DM no resolution yet I have also tried transactions at petrol pump, grocery stores and other merchants, but still my Paytm postpaid is not working showing error.
William (@Williamsingh_) reported 59 minutes ago
Does anyone have ever succeeded in getting connected to Paytm customer support? It keeps throwing Paytm assistant which is one of the dumbest assistant. Please help if someone has it. Need it urgently. @Paytmcare @Paytm
Subrat panda (@Subratp58292090) reported 59 minutes ago
@Paytmcare Still now I have not received the call from your side to resolve the issue. I have already replied that call me now.. When are you going to discuss through call for the issue.??
Love sahil sharma (@lovesahilsharma) reported 1 hour ago
@Paytmcare Hi @Paytmcare @Paytm No one's there to respond for days, also Ko customer helpline contact as well. What should a customer do
Haaris (حَارِث) (@HaarisShaikh_2) reported 1 hour ago
@Paytmcare @Paytm Facing continuous issues with my POS machine for the last 2 months. No proper support, and now even the agent is not receiving calls. Extremely frustrating. Hope someone takes responsibility and resolves this soon.