Paytm status: access issues and outage reports
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Full Outage Map
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
Problems in the last 24 hours
The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Paytm users through our website.
- Mobile App (56%)
- Website (19%)
- Login (19%)
- Transfer (6%)
Live Outage Map
The most recent Paytm outage reports came from the following cities: Kolkata, Varanasi, Dehra Dūn, Delhi, New Delhi, Haridwar, Bhubaneshwar, and Agra.
| City | Problem Type | Report Time |
|---|---|---|
 Kolkata
|
Mobile App | 9 hours ago |
|
Kolkata
|
Login | 3 days ago |
|
Varanasi
|
Login | 4 days ago |
|
Dehra Dūn
|
Login | 4 days ago |
|
Delhi
|
Mobile App | 7 days ago |
|
Kolkata
|
Mobile App | 14 days ago |
Full Outage Map
Community Discussion
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Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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Reddy (@iam_Rah12627) reported@Paytmcare I have already dm you the chat with the airline but you guys didn't even reply after checking and didn't bother to solve the issue at the earliest, pathetic support..
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Himanshu Jena (@_himanshu_jena) reported@PaytmBusiness @paytm if today i didn't received any soundbox from you i will file a complaint against you at Consumer Affairs. Very very poor service. Totaly frustrating
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Divanshu Rawat (@rawat_divanshu) reportedHi @Paytm , is your cashback offer on @MuscleBlaze website orders a scam? As I paid by watching cashback offer and didn't get any cashback!🥲
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Anand (@Jha_AnandA) reported@Paytmcare Kindly update and share a timeline to close it. Sir, please look into the vague responses. There's no customer care executive also to connect over a call. @vijayshekhar
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Bharat Prajapati (@Prajapati1842) reportedHi @Paytmcare, Our customers accidentally sent ₹1,656 to the wrong UPI (lk926279@ybl) through Paytm. Transaction Ref No: 309952673067 (07 Jul, 08:18 PM). This was a genuine mistake. We have already raised a complaint in the app. Kindly help us recover the amount. @Paytm
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Anirvan Jha (@anirvanjha) reportedHow were senior citizens expected to know a TDR was required when Paytm itself showed “Train Cancelled”? This is a clear service failure. @Paytm @Paytmcare please take responsibility, investigate and refund ₹3,702.65 immediately. All supporting screenshots are attached. 3/3
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Anand Sankar (@saybwala) reportedHey @Paytm @Paytmcare stop using an AI bot to call and harass B2B customers. AI bot is not a key account manager. B2B customers need actual human support.
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Sameer sharma (@sameerdj16) reported@Paytm Worst service ever , I have booked a flight ticket via Paytm, after 6 hours my booking gets confirmed showing on Paytm but , when I confirmed it with Airlines it gets cancelled and money also gone ! Time to knock doors of Consumer court
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Karthik Malyala (@malyalakarthik9) reportedThere is no way to contact your support team. I raised a ticket, tried calling, and even raised my concern here, but received no response.Where am I supposed to get support? Who will compensate me for this issue? Isn’t Paytm responsible for resolving problems caused @Paytmcare
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Raghavendra Jalluri (@bhagavanraghave) reported@Paytmcare @PaytmTravelCare No response yet..? its been already 10 days I have raised a ticket immediately after the bus got cancelled with proof for the from the operator. But the ticket got closed with no resolution and refund. If the operator is not responding issue the refund asap.
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Aakash Goyal (@AakashG0yal) reported@Paytmcare I called Abhimanyu Bus service on 8 july and they said from our side refund has been issued it's upto the paytm when will they issue your refund.
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Shivam Mehta (@shivam_18m) reported@ParijatSachin Nothing will happen...i have raised this issue with RBI they are also not replying @RBI @Paytmcare
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Aakash Goyal (@AakashG0yal) reportedMy bus booking was cancelled by the operator a day before travel. I reported the issue on 8 July and was assured a resolution in 3–4 days, but it's now day 5 with no update or refund. @Paytm @Paytmcare @PaytmCheckin Please resolve this at the earliest. Order ID: 27255988499.
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Suresh Desai (@sureshdesaiiii) reportedPlease anyone dont use paytm they are fraud no1 they are not helping me my account debited rs 3000/- but not completed transaction it is showing pending from yesterday morning no support from @Paytm @Paytmcare help me guys
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Anshu (@Anshu12205628) reported@PaytmBusiness @Paytm Not handle this minor issue then I shift on @phonepe other not solve today more details share on DM
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Swapnil Harkanth (@swapnilharkanth) reported@Paytmcare @Paytm You and your team are the most unprofessional service providers out there. Your representatives from Jalgaon, Maharashtra strung us along for 2 weeks to get a damn QR code approved, took at least 25-30 OTPs, harassed ******** out of our staff and now they are asking for more documents. This led to loss of business because we had to use a personal QR code to accept payments. We are now going ahead with @PhonePe and I will make it a point to strongly recommend people to NOT use your services. Rot in hell ********.
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Mohit Gupta (@MohitGupta90_) reported@Paytmcare @Paytm all services down in NCR for last 5 hours. What’s happening?
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The Silent Øne🎭 (@Pranshu_xo) reported@Paytmcare Hey @Paytmcare Can you please look into my matter its been more than a week i am trying to reach paytm support i have DM all the details
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Abhishek (@Abhis2309) reported@Paytm @Paytmcare why have you made soundbox mandatory while registration for a QR code? Why not provide new customers to select only QR code service which is free? Why do u levy hefty 999rs soundbox charges along with new QR code registration at time of KYC for new customer?
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Better Kalyan Shilphata (@aslamshaikh12) reported@Paytmcare I not received sound box till now money paid already. Not able to connect to customer care nor able to speak with customer care or raise a ticket through app. Very poorest service. 0 rating. Order id: 27210767515 Ordered through merchant app.
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Vikas Yadav (@VikasYadavA2Y) reported@Paytmcare Hey @PaytmCare, we're struggling to get a refund for a cancelled @IndiGo6E flight! Indigo refunded the amount, but it's stuck with Paytm. Your app's customer care isn't helpful. Please assist! Booking ID: 26993710263 PNR: WF3FKK BOM to VNS on 12 May 2026. it’s been 2 Month.
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bhawna (@bhawna2212) reported@Paytm Is this how you value and treat your customers? Repeated assurances without any actual resolution are extremely disappointing. Please provide a clear timeline and resolve my issue at the earliest.
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bhawna (@bhawna2212) reported@Paytm My issue with Paytm, raised on 22nd June 2026, remains unresolved till date despite repeated attempts. The service is still not working, and no effective resolution has been provided so far. This prolonged delay reflects poor customer support and system inefficiency.
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Lakhan soni 🇮🇳 (@_Lakhan_soni) reportedDear @Paytm, please stop spamming me with bike insurance notifications. I'm not interested, but I still get them every day. This is a terrible user experience. Please fix it.
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. (@Shah_45_) reportedGot a voucher from @Paytm of @bigbasket_com but it isn't working Please look into this matter
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Mohit Sachdeva (@mohitsachdeva21) reported@Paytm Poor Service I have paid 2000 for Shopper Stop Vouchers still I have not received. No Communication Kindly process my refund it has been 2 days now. I don’t need same
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Pranay Patel (@dr_pranaypatel) reported@Paytm still my issue in not resolved by team
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Paytm Care (@Paytmcare) reported@Sachin60236154 @Paytm Hi, I tried reaching you over the phone but couldn't connect. I checked your ₹500 payment and found that Bank of Baroda declined the UPI debit due to insufficient balance. No amount was deducted. Please check with your bank for any holds or pending debits. Meanwhile, you can use your SBI account. I'm here if you need any help.
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Abhinav Singh (@Abhinav829944) reported@Paytmcare What bullshit your AI is, useless, 3rd Class. My ticket are not confirmed, chart is prepared. Still I am not seeing any refund or Alternative Travel Plan 3x refund. What is this scam?? Help me, It’s urgent. It’s about travel.
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SISU (@EG0KILL3R) reported@Paytmcare Said to help me asap and not evening replying?