Paytm status: access issues and outage reports

No problems detected

If you are having issues, please submit a report below.

Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Problems in the last 24 hours

The graph below depicts the number of Paytm reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Time of day (IST)	Number of reports	Baseline
May 10, 10:10 AM GMT+5:30	0	0
May 10, 10:30 AM GMT+5:30	0	0
May 10, 10:50 AM GMT+5:30	0	0
May 10, 11:10 AM GMT+5:30	0	0
May 10, 11:30 AM GMT+5:30	0	0
May 10, 11:50 AM GMT+5:30	0	0
May 10, 12:10 PM GMT+5:30	0	0
May 10, 12:30 PM GMT+5:30	0	0
May 10, 12:50 PM GMT+5:30	0	0
May 10, 1:10 PM GMT+5:30	0	0
May 10, 1:30 PM GMT+5:30	0	0
May 10, 1:50 PM GMT+5:30	0	0
May 10, 2:10 PM GMT+5:30	0	0
May 10, 2:30 PM GMT+5:30	0	0
May 10, 2:50 PM GMT+5:30	0	0
May 10, 3:10 PM GMT+5:30	0	0
May 10, 3:30 PM GMT+5:30	0	0
May 10, 3:50 PM GMT+5:30	0	0
May 10, 4:10 PM GMT+5:30	0	0
May 10, 4:30 PM GMT+5:30	0	0
May 10, 4:50 PM GMT+5:30	0	0
May 10, 5:10 PM GMT+5:30	0	0
May 10, 5:30 PM GMT+5:30	0	0
May 10, 5:50 PM GMT+5:30	0	0
May 10, 6:10 PM GMT+5:30	0	0
May 10, 6:30 PM GMT+5:30	0	0
May 10, 6:50 PM GMT+5:30	0	0
May 10, 7:10 PM GMT+5:30	0	0
May 10, 7:30 PM GMT+5:30	0	0
May 10, 7:50 PM GMT+5:30	0	0
May 10, 8:10 PM GMT+5:30	0	0
May 10, 8:30 PM GMT+5:30	0	0
May 10, 8:50 PM GMT+5:30	0	0
May 10, 9:10 PM GMT+5:30	0	0
May 10, 9:30 PM GMT+5:30	0	0
May 10, 9:50 PM GMT+5:30	0	0
May 10, 10:10 PM GMT+5:30	0	0
May 10, 10:30 PM GMT+5:30	0	0
May 10, 10:50 PM GMT+5:30	0	0
May 10, 11:10 PM GMT+5:30	0	0
May 10, 11:30 PM GMT+5:30	0	0
May 10, 11:50 PM GMT+5:30	0	0
May 11, 12:10 AM GMT+5:30	0	0
May 11, 12:30 AM GMT+5:30	0	0
May 11, 12:50 AM GMT+5:30	0	0
May 11, 1:10 AM GMT+5:30	0	0
May 11, 1:30 AM GMT+5:30	0	0
May 11, 1:50 AM GMT+5:30	0	0
May 11, 2:10 AM GMT+5:30	0	0
May 11, 2:30 AM GMT+5:30	0	0
May 11, 2:50 AM GMT+5:30	0	0
May 11, 3:10 AM GMT+5:30	0	0
May 11, 3:30 AM GMT+5:30	0	0
May 11, 3:50 AM GMT+5:30	0	0
May 11, 4:10 AM GMT+5:30	0	0
May 11, 4:30 AM GMT+5:30	0	0
May 11, 4:50 AM GMT+5:30	0	0
May 11, 5:10 AM GMT+5:30	0	0
May 11, 5:30 AM GMT+5:30	0	0
May 11, 5:50 AM GMT+5:30	0	0
May 11, 6:10 AM GMT+5:30	0	0
May 11, 6:30 AM GMT+5:30	0	0
May 11, 6:50 AM GMT+5:30	0	0
May 11, 7:10 AM GMT+5:30	0	0
May 11, 7:30 AM GMT+5:30	0	0
May 11, 7:50 AM GMT+5:30	0	0
May 11, 8:10 AM GMT+5:30	0	0
May 11, 8:30 AM GMT+5:30	0	0
May 11, 8:50 AM GMT+5:30	0	0
May 11, 9:10 AM GMT+5:30	0	0
May 11, 9:30 AM GMT+5:30	0	0
May 11, 9:50 AM GMT+5:30	0	0
May 11, 10:10 AM GMT+5:30	0	0

At the moment, we haven't detected any problems at Paytm. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Paytm users through our website.

Mobile App (37%)
Transactions (32%)
Website (16%)
Login (11%)
Withdrawals (5%)

Live Outage Map

The most recent Paytm outage reports came from the following cities: Ahmadābād, New Delhi, Yamunānagar, Mumbai, Greater Noida, Hyderabad, Dārjiling, Bengaluru, Ahmedabad, Alīgarh, and Qādiān.

City	Problem Type	Report Time
New Delhi	Mobile App	3 days ago
Yamunānagar	Website	5 days ago
Mumbai	Website	11 days ago
Greater Noida	Mobile App	12 days ago
Hyderabad	Login	25 days ago
Dārjiling	Transactions	1 month ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

Pradeep Bari (@PradeepBari5) reported 8 minutes ago
@Paytm @Paytmcare, I recharged a ₹29 data pack on my number but the pack has not been activated yet. Amount was deducted successfully Rs.29.00 debited from A/C XXXXXX5473 and credited to paybil3066@ptybl. Ref: 205805684113 Please check and resolve this issue ASAP #PaytmSupport
ankit (@ankitagrawal750) reported 9 minutes ago
@ConsumerHelp_ no update from @Paytmcare please help
Ashwinkumar Pandey (@Gabbar1702) reported 12 minutes ago
@Paytmcare Any update on this issue?
Tanuja Setty (@SettyTanuja) reported 20 minutes ago
@Paytmcare @Paytm I'm tired of trying to reach a real human being. Unable to close my FastTag since few weeks as paytm intends to return deposit to my wallet but it's throwing an error when I try to 'Activate Wallet'
Sachin Rathore (@sachinrathorex) reported 23 minutes ago
@nuegoindia @Paytm @MORTHIndia Save your “sorry”. I didn’t book a ticket for apologies. You created the problem, closed it without communication, overlooked passenger harassment, and denied refund.
Vishal Chavaria (@vishalchavaria7) reported 23 minutes ago
@Paytmcare Yes I am ready for its but try to resolve my problem ASAP
CaptainNadine196 (@anshtrused) reported 24 minutes ago
@Paytm Sir I am unable to login and see my balance from the many days please solve this issue I feel regret to using your service
Piyush Ranjan (@oopspiyush) reported 25 minutes ago
@Paytmcare i had my account in paytm payments savings Bank and some money was there now when I want to withdraw I'm unable to . I'm unable to login even in payment savings app. Please help
Hemant Kumar 🇮🇳 (@HemuBhartiye) reported 25 minutes ago
@canarabank Your base branch is not helping me. Finally I will file a case against you and @Paytm then the court will decide and you will chargeback. Worst services. You think the customer is fool
Ramakrishna (@Krishram190795) reported 28 minutes ago
@Paytmcare Hey, I have done kyc using the same pan and adhar in my other account, why it is a issue for this account? What is the mismatch you are referring to?
Akash Trivedi (@Akashtrivedi90) reported 34 minutes ago
@Paytmcare Hi Paytm, issue sirf mera nahi hai, bahut users ko same problem face ho rahi hai. “Free Shipping All India” dikhane ke baad checkout me extra shipping charges add karna misleading lag raha hai. Please is issue ko publicly clarify karein aur jaldi resolve karein. Thanks.
Nickien Godinho (@nickiengodinho) reported 39 minutes ago
Horrible experience with @Paytm @Paytmcare. They did an unauthorised cancellation on my flight. There is no way to talk to a customer care executive.
Abdul Samad (@Abdulsamad2011) reported 42 minutes ago
@Paytm @Paytmcare hi, its been long time now but still thete is no update on my issue. Please reply and kindly do the needful at the earliest. @Paytmcare
Nipul modi (@Nipul21modi) reported 43 minutes ago
@Paytm @Paytmcare Kindly look into this matter and resolve. I am not able to see my investment made via Paytm App --- i.e. Platform of mutual fund Paytm Service Private Limited ---
PIYUSH RAWAT (@PIYUSHRAWA73030) reported 45 minutes ago
@Paytm i was trying to deactivate my soundbox from last 3 months paytm you have a worst support team ever and specially your AI bot on call 🍰 @RBI please help me to deactivate my soundbox they are charging me every single month for no use and I want a strict action
Dinaish Lunkad (@dineshlunkad) reported 45 minutes ago from Ahmadābād, Gujarat
@Paytmcare Since last 4-5 days facing such issue which have no head and tail, @vijayshekhar
sanchit (@SanchitRah20804) reported 46 minutes ago
Booked a bus on from hisar to ludhiana. At 5 AM the driver said the bus isnt coming. Sent 40-50 messages to support, got a reply after a MONTH saying “sorry” but no refund.Why will i not receive a refund even after proofs. Never using ur service again Terrible service @Paytmcare
Raghvendra Bajpai (@Raghvendra12789) reported 47 minutes ago
@Paytmcare @SBICard_Connect I have made an incorrect payment of ₹3000/- at 10:30 PM to a UPI Id which I had scanned in past. Please help me on this. I don't have contact number of the recipient, but I have UPI ID, not sharing, respecting his privacy. Plz help please
Ankit Singh (@AnkitSi82291903) reported 48 minutes ago
@PaytmCare @vijayshekhar My business settlement of ₹25,000 is being held (Ticket ID: 500008445093) without any proper support. I’ve submitted the documents but no response yet. This is affecting my work. Please UNHOLD my money immediately! #Paytm #PaytmCare #BusinessSupport
Pranshu Cial (@PranshuCial) reported 51 minutes ago
@Paytm @Paytmcare ₹336 payment was successfully deducted via UPI, but no order was placed and no refund received yet. Meesho support keeps delaying with 24–48 hrs excuse and now even that timeline is over. Kindly help and initiate refund/chargebackASAP UPI Ref No: 205630856924
Umesh Dubey (@UmeshDub18) reported 51 minutes ago
@Paytm @Paytmcare @HeroFinCorpLtd This issue is still unresolved despite repeated follow-ups. EMI is wrongly shown and deducted as ₹3,421, which does not match the discussed loan repayment ₹15,269/month for ₹3,00,000 over 24 months. Ticket ID 200011338216 is open since 16 Apr
shashi kiran (@KiranShash35666) reported 51 minutes ago
@Paytmcare Extremely disappointed with lack of response regarding my refund. Qatar Airways confirmed ticket is open, but since it was booked via you, responsibility lies with your team to coordinate the approval. This has been pending for far too long—plz help & see message
Shri G (@Shri_3245) reported 52 minutes ago
@Paytm ka customer suprt literally worst experience hai Helpline number pe call karo to baar baar app par redirect kar dete hainaur app me bhi timely response nahi milta. Agar basic customer support handle nahi kar sakte to aisi companies ko customers ka trust deserve hi nahi hai
Rick Grimes (@RickRick1580144) reported 53 minutes ago
@the_cycledad @Paytmcare What’s the issue here ?? it’s his shop, he can do whatever the f he wants to. If that’s a problem you can go to another shop. Tagging paytm as if there is a massive fraud going on..
Chiraayu patell 019 (@patelchirayu5) reported 54 minutes ago
@Paytmcare Hi @Paytmcare , My father is outside of india and got his new mobile as his old mobile is not working . He want to start his paytm account but couldn’t ablt to login as OTP is not coming
Pradeep Bari (@PradeepBari5) reported 54 minutes ago
@Paytmcare Dear Customer Support, I did not want the data pack, but the amount has been deducted from my account. Kindly help me process the refund as soon as possible. Please look into this issue at the earliest. #Paytm #Refund #CustomerSupport
Silly cat (@MrJamesCat) reported 55 minutes ago
@Paytmcare @jagograhakjago @consumerforum_ please help me
Yogesh Joshi (@YogeshJ28695156) reported 55 minutes ago
@Paytm what's your support team is doing? It's been more than 20 days and nothing has been done on my issue. I have sent message to your dm and that's useless.
NoBotsForSupport (@NoBotForSupport) reported 57 minutes ago
@Paytm @PaytmBank @Paytmcare Please check this with urgency. This is how you loose customers. And stop using useless bots for support service. #NoBotsForSupport
binyoo (@JamshedJakaria) reported 1 hour ago
@Paytmcare @Paytm facing serious financial difficulties due to my Paytm Postpaid amount becoming too high beyond my budget. I have tried many times to connect with an expert through the app but the AI assistant is not connecting me to any representative. Please help me .