Paytm Outage Map
The map below depicts the most recent cities in India where Paytm users have reported problems and outages. If you are experiencing problems with Paytm, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Paytm users affected:
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Transactions
Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Jewar, UP | 1 |
| Chennai, TN | 1 |
| Mumbai, MH | 1 |
| Raipur, CT | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Paytm Issues Reports
Latest outage, problems and issue reports in social media:
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@GORAKH SAH
(@santosh95186040) reported
@Paytmcare Yes, that is what I want to deactivate, I called your customer support so many times It's been two months Please disconnect the sound box permanently
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Nirmala Maity
(@Nirmala_Maity) reported
@Paytmcare refund every extra rupee, or I'm hitting RBI, Consumer Court & everywhere! Fix this scam! #PaytmScam #SoundboxFraud
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Rajesh Pandey
(@Rajesh32938) reported
@Paytmcare @Paytm I sold paytm gold 0.7088gm amount- Rs10681.38 on 22nd January at 9:28pm Order Id- 26515586188 but amount not credited it was pending so I informed to support team of paytm app ticket-200010404491 till (26/01/26) still the amount is not credited in my account.
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latheef
(@latheef45) reported
@Paytm To Paytm Customer Support / Grievance Cell (Loan & Recovery Department) Subject: Urgent Complaint Against Harassment, Abuse and Illegal Recovery Calls – Sriram Finance Loan via Paytm Dear Sir/Madam, I am writing this email to formally lodge a serious complaint regarding the unacceptable and abusive behavior of a recovery agent who contacted me in connection with my loan provided through Paytm by Sriram Finance. Loan details: Loan amount: ₹2,00,000 Daily EMI: ₹845 Repayment mode: Auto-debit (earlier IDFC Bank, now updated to HDFC Bank) Due to my IDFC Bank account being temporarily frozen by the bank, the auto-debit could not happen for 2 days. I immediately started making manual payments and also updated my debit account to HDFC Bank through the Paytm app so that future payments would continue smoothly. I have never delayed any payment intentionally and my repayment history is clean. However, despite this: A recovery agent called me repeatedly and forced me to make payment immediately, even after I informed him that I was in traffic and unable to make manual payment at that moment. He refused to disconnect the call, stayed on the line continuously and harassed me mentally. Because of his pressure and harassment, I had to stop my bike on the road suddenly, which almost resulted in an accident. Later, he used abusive and filthy language against my mother, sister, and elder sister, which caused me extreme mental distress and humiliation. After cutting the normal call, he started making multiple WhatsApp calls, continuously disturbing me. He also tried to send unauthorized OTPs to my mobile number, clearly attempting to misuse or hack my account, which is extremely serious and dangerous. This behavior is completely unacceptable, illegal, and against RBI recovery guidelines. I am shocked that such agents are being allowed to represent Paytm and Sriram Finance. I request Paytm to please take strict action against this agent and ensure that: I do not receive any further harassment calls My loan account is marked as informed / under resolution Only official and respectful communication is made My account and personal data are secured A written confirmation is given to me If this issue is not resolved immediately, I will be forced to escalate this matter to RBI, Banking Ombudsman, Consumer Court, and Cyber Crime Department, as I have call logs, WhatsApp call records, and OTP evidence. I trusted Paytm with my financial needs, and this experience has deeply disturbed me. I expect immediate action and a written response. Regards, [name : Syed Abdul latheef Registered Mobile Number: [9666640986] Nellore Pin :524003 Andhrapradesh
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jaydip vaishnav
(@vaishnav_jaydip) reported
@Paytmcare GST CHARGED BUT invoice not provided by paytm for bus ticket booking i have raised tickets but no solution form last 20 days PLEASE DON'T USE PAYTM FOR BUS BOOKING UNINSTALL IT AND FOR COMPLAINT MAIL ID AND NUMBER IS ALSO NOT WORKING ONLY AI GIVE 3RD QUALITY
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Aman Upadhyay
(@amanup99) reported
@PaytmBusiness @Paytmcare My issue is fully resolved . Please close my ticket . I am unable to close my ticket by paytm business app . I have dm the details .
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Bertie Sawhney
(@BertieSawhney) reported
@Paytm is there any way to connect with the customer care except the Robotic Service? Need to know why has my App stopped working?
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Saket Palod
(@saket_palod) reported
@paytmgold @Paytmcare If my concern is not resolved within 24 hours, I m no longer willing to continue my account with Paytm. I may very well find some other company which has better customer support than you. @vijayshekhar Honest feedback to you. Ur cust care sucks
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Rajnesh Tandon
(@rajnesh_tandon) reported
@Paytmcare Absolutely unacceptable! My Paytm is NOT working and there’s zero support. Payments stuck, no resolution, no accountability. Is this how you treat users?
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Aman kumar Singh
(@AmankumarS60508) reported
@Paytmcare Is there any way to contact paytm(like email) except ur frustrating ai in app (help& support). Paytm are debited money to your paytm wallet without my consent, one that I have never opened.why?
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Sanjay Kumar
(@SanjayK75392750) reported
@PaytmCheckin @Paytmcare @vijayshekhar Hi, Please refer my Paytm Flight Booking ID-26389731662 with free cancellation protect. I have cancelled my ticket but didn't receive refund even after so many days. Please resolve the issue!
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GanPat Kalal
(@KalalGanpat) reported
⸻ @Paytm @Paytmcare @airindia Flight cancelled by Air India. Booking done via Paytm. PNR: 7PV7OU Despite multiple follow-ups, refund is not processed yet and support response is extremely slow. Request urgent intervention and fast refund.
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Raghav
(@cyrptonoobie) reported
@Paytm @PaytmBusiness Hello, can you please guide on how to to see the UPI ID of the customers who make paytms to me on my Paytm Business QR code? The interface is very confusing compared to the normal paytm app. I want to make payment to a customer back from my normal paytm app.
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Rajnesh Tandon
(@rajnesh_tandon) reported
@Paytm Absolutely unacceptable! My Paytm is NOT working and there’s zero support. Payments stuck, no resolution, no accountability. Is this how you treat users?
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Rajnesh Tandon
(@rajnesh_tandon) reported
@Paytmcare Your support system is a joke. Same message every time, no solution for 21 days. This is deliberate negligence, not a technical issue. Customers deserve answers, not automation abuse.
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