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Paytm

Paytm Outage Map

The map below depicts the most recent cities worldwide where Paytm users have reported problems and outages. If you are having an issue with Paytm, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Paytm users affected:

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kolkata, WB 3
Cochin, KL 1
Shillong, ML 1
Pune, MH 1
Chhindwāra, MP 6
Noida, UP 1
Pānīpat, HR 1
New Delhi, NCT 6
Bengaluru, KA 2
Sūrat, GJ 1
Indore, MP 1
Kanpur, UP 1
Jaipur, RJ 2
Chennai, TN 1
Shimla, HP 1
Port Blair, AN 1
Lucknow, UP 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Ashutosh_GPRO
    Ashutosh Rautela (@Ashutosh_GPRO) reported

    @Paytmcare Hi. Sharing the order Id here. 27438635715 PNR: GBTGXP Please help in getting my refund back. @flyspicejet Is shameless. Not picking up calls and not responding to emails

  • wasim_sayy
    Wasim (@wasim_sayy) reported

    @Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3

  • KunwarAhlawat
    Kunwar Ahlawat (@KunwarAhlawat) reported

    @Paytmcare I am trying to open a merchant account, but I’m getting an “Aadhaar is already in use” error. I have never used my Aadhaar for any other merchant account. Customer care says my mobile number is not registered. Please investigate this issue.

  • adeel9026
    Adil Faizi (@adeel9026) reported

    @PaytmCare You are completely dodging the core issues: 1. Misleading UX: Why display a targeted "Get assured ₹50 cashback" banner on an active user's checkout screen if they are algorithmically ineligible? That is classic deceptive design (Dark Pattern).

  • debasishpanda05
    𝙋𝙍𝘼𝙏𝙄𝙆 (@debasishpanda05) reported

    @Paytmcare There are also contradictory amounts in your support records—₹533, and now ₹1,798. If this Soundbox was genuinely activated on my account, please provide the original order/activation record, delivery details, and device association details

  • santoshkumar641
    Santosh Kumar (@santoshkumar641) reported

    @Paytm @Paytmcare Unbale to use paytm. I have already written to your CC team, but no resolution has been provided yet. Since I don’t have access to my Paytm ac on my primary device, I’m unable to raise a ticket. Request you to please look into this and resolve it earliest

  • wasim_sayy
    Wasim (@wasim_sayy) reported

    @PaytmBusiness @PaytmCare @PaytmBusiness Why are my support tickets being closed without resolving my request? I have clearly requested the closure of my Paytm Business Merchant Account, yet the ticket is being closed repeatedly without actually processing the closure. A ticket should not be

  • phoolchand6150
    Phoolchand Chaudhary (@phoolchand6150) reported

    @Paytmcare my SpiceJet flight has been cancelled by the airline. I called SpiceJet, and they asked me to contact the booking platform from which I booked the ticket. Please help me with an alternate flight option urgently as I need to travel. Kindly look into this and assist ASAP

  • Wanderer14Mr
    Mr Wanderer (@Wanderer14Mr) reported

    @Paytm Need some help. Not able to contact Customer care..

  • SaddamK62419851
    Saddam Khan (@SaddamK62419851) reported

    @PaytmBusiness @Paytm Please check my DM. I have already shared the requested details. My ₹20,200 is still on hold and I urgently need the funds. Please help resolve this as soon as possible.

  • asaif9
    ANDLIB SAIF (@asaif9) reported

    @Paytmcare Sent a private message. It’s better to send an update rather than fix it manually.

  • harsh_notariya
    Harsh A Notariya (@harsh_notariya) reported

    Wtf @Paytmcare @Paytm There is no way to contact a human for customer support? Your AI raised a ticket, which promised a reply from an agent in 6 hours, but there was no reply for more than 24 hours. Your customer care number is unreachable Please reach out to resolve my query asap

  • JosephADso93291
    Joseph A Dsouza (@JosephADso93291) reported

    @Paytmcare @Paytm Even after raised ticket, payment made from your platform/ gateway still not credited / updated in MSEDCL system. If insurance policies premiums paid and faced such issues, customers believing payments are done 🤔🙆 Have to run pillar to post ??

  • vaibhavthegarg
    Vaibhav Garg (@vaibhavthegarg) reported

    Bookg ID- 27512648627 Please refund my ATP charges. My ticket are not processed. I even not landed to IRCTC page then how can you deduct these charges. Please issue full refund. Else I need to go to legal help @Paytmcare @Paytm @vijayshekhar please issue full refund & stop this

  • Rohitkrishnajad
    Rohit krishna jadhav (@Rohitkrishnajad) reported

    @Paytmcare @Paytm I was booked flight ticket from Paytm without login but due to some reason i want to cancel this flight ticket within 24 hrs. As per ministry of aviation any ticket of cancelled within 24 hrs they will get full refund amount.

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