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Paytm

Paytm Outage Map

The map below depicts the most recent cities worldwide where Paytm users have reported problems and outages. If you are having an issue with Paytm, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Paytm users affected:

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Hyderabad, TG 1
Dārjiling, WB 1
Bengaluru, KA 1
Ahmedabad, GJ 1
Alīgarh, UP 1
Qādiān, PB 1
Kolhāpur, MH 1
Chandigarh, CH 2
Ludhiāna, PB 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • Abhishekup143
    life of Indian (@Abhishekup143) reported

    I am facing the same issue with my @Paytmcare Payments Bank KYC. I’ve been trying for a long time waiting over an hour for connection, and still getting rejected saying my face and PAN card don’t match. I am using my original PAN cardPlease look into this urgently. @vijayshekhar

  • Muzafarbashir20
    Muzafar Bashir مظفد بشیر (@Muzafarbashir20) reported

    @Paytmcare @Paytm is there any update of my refund۔ And there is no response by your end that is called terrible services

  • xDrAshishMishra
    Aasheesh Mishra 𝕏 (@xDrAshishMishra) reported

    @Paytmcare Paytm bank is doing nothing that’s why I am posting my matter here. @Paytmcare This is not resolved. I am already trying through Paytm Bank channels but KYC is still not happening—Video KYC fails repeatedly and offline agent is also unable to process due to their own KYC issue.

  • mohit8791
    Mohit Gupta (@mohit8791) reported

    @PaytmBusiness @Paytmcare very bad service &support it has been more than month asked for EDC Machine no one called or even visited raised ticket 4 times - 500007767470,500007661006,500007538577,500007257778 how you are providing services and worst one not able to call support

  • sandeepraina112
    Sandeep Raina (@sandeepraina112) reported

    Mr. X is dead. Long live Twitter paytm app is not working no one to ask no where to go. So much for Digital India. Earlier a tweet would wake up now it puts to sleep. Paytm is a failed concept. @paytm @Paytmcare

  • DineshS82141523
    Dinesh Singhal (@DineshS82141523) reported

    @Paytm @Paytmcare I am unable to log in to my Paytm account from the last [10 days]. Issue: login error Registered Mobile No: 9413351620 This is causing inconvenience as I am unable to access my account. Kindly resolve this issue urgently. #Paytm #LoginIssue

  • Satyenderrr
    Satyendra yadav (@Satyenderrr) reported

    @Paytmcare I’m unable to complete VKYC for my Paytm Payments Bank account. My name was earlier “Satyender Yadav” but now updated to “Satyender”, due to which VKYC is failing. Please assist in resolving this issue at the earliest.

  • Azeemalamkhan2
    अज़ीम आलम खान (@Azeemalamkhan2) reported

    @ImtiyazMajid @Paytmcare What was your issue?

  • Urstrulysukesh
    SAI SUKESH (@Urstrulysukesh) reported

    Hi @Paytmcare, I lost access to my registered mobile number and can’t log into my account. My account is KYC verified. Need help to recover access. Please assist. @Paytm @Paytmcare

  • Thakurxsfe
    Thakur Saab (@Thakurxsfe) reported

    Dear @RoyalNepalAirlines @Paytm @DGCAIndia I was wrongly denied boarding on 16/04/2026 for flight under PNR: 14N04D by Royal Nepal Airlines staff (RA 206), despite carrying my original Voter ID. The staff incorrectly claimed that my valid original ID was a “copy” and refused me entry, due to which I missed my flight. This was not my fault, but I am being told by Paytm that the ticket is “non-refundable”, which is unfair in this situation. I have already raised complaints with both Paytm and the airline, but no proper resolution has been provided yet. I request urgent investigation and fair refund/compensation for denied boarding caused by staff error. Passenger: Yash Chauhan PNR: 14N04D Travel Date: 16/04/2026 Kindly resolve this issue at the earliest.

  • vkataria
    Vikas Kataria (@vkataria) reported

    @Paytm I am a paytm app user. I am facing an issue. It is impossible to find your email or customer care number. Chatbot is extremely useless in resolving most of the issues. Please help, Where should I write, call or discuss my problem?

  • Madhav_Gupta14
    Madhav Gupta (@Madhav_Gupta14) reported

    @Paytmcare Redirecting me isn’t a resolution. This issue has been pending for long and impacts access to my wallet funds. Please escalate internally, assign a case owner, and share a ticket ID with a clear resolution timeline.

  • SUJITBAN23
    SUJIT BANERJEE (@SUJITBAN23) reported

    @Paytm Never use paytm, they sell their roduct with huge promises but at the time of need shows their back. They have no service after sale. You keep on calling but no response. So I will request all not to use paytm.

  • mon_speaks
    Monu Sharma (@mon_speaks) reported

    @Paytm , I need help with login, not able to login to the application

  • yasharths21
    Yasharth (@yasharths21) reported

    Hi @Paytm @Paytmcare @paytm I booked flight tickets today and added travel pass to it, but my ticket does not show travel pass. Please assist ASAP, paytm Help in app is not responding Paytm Booking ID : 26911157329 Ticket id : 200011352126

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