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Paytm

Paytm Outage Map

The map below depicts the most recent cities worldwide where Paytm users have reported problems and outages. If you are having an issue with Paytm, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Paytm users affected:

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Paytm is an Indian e-commerce payment system and digital wallet company that lets consumers pay for services including prepaid mobile and data services, direct-to-home tv service and toll services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Kolkata, WB 3
Varanasi, UP 1
Dehra Dūn, UT 1
Delhi, NCT 1
New Delhi, NCT 1
Haridwar, UT 1
Bhubaneshwar, OR 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Paytm Issues Reports

Latest outage, problems and issue reports in social media:

  • anirvanjha
    Anirvan Jha (@anirvanjha) reported

    How were senior citizens expected to know a TDR was required when Paytm itself showed “Train Cancelled”? This is a clear service failure. @Paytm @Paytmcare please take responsibility, investigate and refund ₹3,702.65 immediately. All supporting screenshots are attached. 3/3

  • AakashG0yal
    Aakash Goyal (@AakashG0yal) reported

    Maybe @Paytmcare @PaytmCheckin @Paytm should rename "Customer Care" to "Customer Ignore." It's been 10+ hours with zero response. Is acknowledging a customer's refund query really that difficult? Still waiting for an update on Booking ID: 27255988499.

  • Arpit0717
    Bhola (@Arpit0717) reported

    Pls help me recover my ₹315.05 from @KibiSports . I placed a prepaid order #10548 on 4 July, but after 2+ weeks there's no product, no response to emails, and all contact nos. are inactive. Please raise a UPI dispute and help me recovering my money. @Paytmcare @bankofbaroda

  • VikasYadavA2Y
    Vikas Yadav (@VikasYadavA2Y) reported

    Hey @PaytmCare, we're struggling to get a refund for a cancelled @IndiGo6E flight! Indigo refunded the amount, but it's stuck with Paytm. Your app's customer care isn't helpful. Please assist! Booking ID: 26993710263 PNR: WF3FKK BOM to VNS on 12 May 2026. it’s been 2 Month.

  • HitulGala
    Hitul Gala (@HitulGala) reported

    Hi @Paytmcare, I’m unable to login to Paytm Payments Bank app for the last 2weeks, despite few attempts. I need to close my FD & withdraw my funds, but I've no way to access my acc. This has become extremely frustrating. Pls assist me here. #Paytm #CustomerSupport

  • mib0098
    yugalll (@mib0098) reported

    pathetic customer care service from @Paytm its have been 4 hours now and i haven't got my @amazonpay gift voucher.

  • realshahalam
    Shah Alam (@realshahalam) reported

    @Paytmcare I need your help with closing my merchant soundbox. Tried calling and email but they aren't working.

  • MohitGupta90_
    Mohit Gupta (@MohitGupta90_) reported

    @Paytmcare @Paytm all services down in NCR for last 5 hours. What’s happening?

  • Ram009999
    Venkat (@Ram009999) reported

    If this issue is not resolved promptly, I will be compelled to approach the Consumer Commission for deficiency in service and seek appropriate legal remedies. #ConsumerRights #CustomerService #FlightBooking @Paytmcare @IndiGo6E @Paytm

  • Bodieddhoba
    S (@Bodieddhoba) reported

    @Paytmcare @Paytmcare why you giving my refund in your **** gold is I asked?

  • naveendkumar
    naveendundigalla (@naveendkumar) reported

    @PaytmBusiness @Paytm @Paytmcare its been more than 96 working hours as you said when I call customer care team. Fed up and frustrated with your service each and every time. Don't you people have shame and atleast concern over merchants. Also check your DM.

  • Avijit_Das
    Avijit Das 🇮🇳 (@Avijit_Das) reported

    @Paytmcare Hello Hemant, I have got some response in DM. It assumes that the problem is with the user. It assumes 1) my app is not up to date & 2) I had unstable connection. Good luck improving your service with that attitude.

  • Ram009999
    Venkat (@Ram009999) reported

    Dear @Paytmcare Booked a flight for 20 July, but due to an apparent error in the booking application, my ticket was issued for 27 July instead. This has caused serious inconvenience. Despite raising the issue, it remains unresolved I request the concerned team to resolve.

  • imajityadv
    Ajit Yadav (@imajityadv) reported

    This small addition would make the service much more convenient for millions of people across Bihar. @Paytm @bihar_police @vijayshekhar

  • makrohet
    Morningstar (@makrohet) reported

    @Paytm @Paytmcare I am trying to set up my Paytm money account, the process is getting stopped half way. I have been trying to reach you through app, but it's unresponsive. I have got the rewards of zero brokerage till sept 30, but not able to open my account.Kindly help

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