Paytm status: access issues and outage reports

Problems in the last 24 hours in Gangārāmpur, West Bengal

The chart below shows the number of Paytm reports we have received in the last 24 hours from users in Gangārāmpur, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Paytm Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chinmaya (@ChinmayaSaxena) reported 9 minutes ago

  @Paytm Data leak risks worth considering if not considered and addressed already. Maybe good for the @Paytm team to share how these are addressed. This is again in our long term interest as a nation. Quoted directly from Claude response (disclaimer- Not my personal views, please validate) 1. Prompt injection via tool outputs. Transaction descriptions, customer names, order notes — any field an end-customer can populate — becomes untrusted text once it flows through the MCP tool result into Claude's context. A malicious "customer" could put an injection payload in a payment note field, hoping it gets executed when a merchant later asks Claude to "summarize today's transactions." 2. Over-broad OAuth scopes. If the merchant's connected token grants read access to all transactions rather than scoped by team/role, any employee with Claude access effectively gets visibility into full settlement and customer data, bypassing whatever RBAC existed on the Paytm dashboard. 3. Context leakage across conversations/sessions. If the same Claude account is used for other tasks, payment data pulled into context in one thread could plausibly resurface via memory/summarization features if not carefully scoped — worth checking how PPSL scopes token lifetime and whether Claude retains tool outputs beyond the session. 4. Third-party model exposure. Payment data (PII: names, phone numbers, partial card/bank details, amounts) now transits through Anthropic's infrastructure as tool-call payloads, even if not used for training. That's a new data-residency and compliance surface — relevant for RBI data localization rules and PCI-DSS scope creep. 5. Credential/session hijacking. MCP connector auth tokens, if long-lived, become a single high-value target — compromise of the Claude account (weak password, no 2FA, shared device) could give an attacker read access to a merchant's entire payment history. 6. No mention of masking. The post doesn't say whether sensitive fields (card BINs, UPI VPAs, customer PII) are redacted/tokenized before reaching the LLM context — a real gap for a blog post about a payments integration. 🙏

• 
  Chiranjivi Raj (@Techie_Leaf) reported 12 minutes ago

  Due to this issue, I switched from @PhonePe to @Paytm .

• 
  Busy Customization (@MalviyaNeet) reported 12 minutes ago

  Very Poor Service Paytm Please Do Not Use @Paytm My Ticket Id : 500011535171 @PhonePe @UPI My contact : 7000039010

• 
  Urstrulysanni 🩷 (@urstrulysanni) reported 15 minutes ago

  Worst service @Paytm

• 
  Ashwini Kumar 🇮🇳 (@techguruashwin) reported 16 minutes ago

  @Paytmcare Received the refund yesterday thnx for help

• 
  @Sachin Vaishy (@VaishySachin) reported 17 minutes ago

  But bus operator says there is no bus on that route. @Paytm your customer services are worst and there is no direct helpline for customers @jagograhakjago can you please help me to getting a refund and compensation . And please provide direct helpline for customers #paytm #worst

• 
  Wasim (@wasim_sayy) reported 17 minutes ago

  @Paytmcare @PaytmBusiness A ticket should not be marked “resolved” when the customer's issue is still pending. Please reopen and escalate my complaint to the senior grievance team and permanently close my merchant account as requested. Ticket ID: [500011909287] 2/3

• 
  PrajjwalWhoCodes (@prajjwal2051__) reported 17 minutes ago

  What would I build for @Paytm ? An AI-first layer for India’s next billion users, powered by @SarvamAI. The goal: make payments + financial services easier to understand and access across Indian languages. I want to build something useful beyond the hackathon. @HackCulture

• 
  Subhransu Sekhar Dutta 🇮🇳 (@The_Subhransu) reported 17 minutes ago

  @Paytm @Paytmcare @PaytmBusiness I will not activate or accept any rental/subscription charges for a device I cannot use. Clarify immediately why it was dispatched and confirm that no charges will be imposed without my consent. Resolve my account limit issue or take the Soundbox back at no cost.

• 
  Rahil (@realistic_rahil) reported 22 minutes ago

  I have been trying to login in Paytm account from last 5 days but unable to do so despite having recharge , sms pack and all necessary requirements @Paytm @Paytmcare