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PlayStation Network (PSN) is a digital media entertainment service provided by Sony Interactive Entertainment. Launched in November 2006, PSN was originally conceived for the PlayStation video game consoles, but soon extended to encompass smartphones, tablets, Blu-ray players and high-definition televisions.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of Playstation Network (PSN) reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Playstation Network (PSN). Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Playstation Network (PSN) users through our website.
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Sign in (53%)
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Online Play (31%)
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Glitches (6%)
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Matchmaking (6%)
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Game Crash (4%)
Live Outage Map
The most recent Playstation Network (PSN) outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Willich |
Online Play | |
 Melbourne |
Online Play | |
 Kingston upon Hull |
Sign in | |
| Belfast |
Game Crash | |
| Norwich |
Sign in | |
 Montpellier |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Playstation Network (PSN) Issues Reports
Latest outage, problems and issue reports in social media:
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F̶A̶L̶S̶E̶ ̶G̶O̶D̶S̶
(@FALS3GODS) reported
@Overlord__X Where both are supported by the largest game distribution service Steam. It is what it is Just like PlayStation outsells Xbox 20 years in a row of is what it is my dude
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SHiRTLESS J.R
(@OTAKUSENSEiTREY) reported
@AskPlayStation Yes the error code is np-38551-2 that's the one it gives me
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Democracy Has Prevailed 🇺🇸
(@TsunamiNation) reported
@PlayStation @mediamolecule For 2 months my son and granddaughter have been trying to get through to your customer service because their account was hacked and then frozen and your outgoing message hust hangs up on them. A few times early on they asked for a call back but it never came...What do they do??
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WilliamTSherman
(@DialgaMarine) reported
@NovaRx0488 @derrickgott007 @Xbox And there’s the deflecting Xbot that doesn’t know ****. If your PS4/ PS5 is set as the primary console to your account, you can play all your downloaded content offline without signing into PSN, no issue.
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maddy
(@catboyfanclub) reported
@AskPlayStation hello i am having issues getting into my account due to 2sv. i know my email and password but it wont let me get into the account without 2sv. i dont know which phone number is connected to the account and dont know any of my backup codes.
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Noobplayz games
(@GamesNoobplayz) reported
@AskPlayStation And I have playstation plus but the system is saying connect to PlayStation network sign in and when I try to sign in it says something with wrong or this account doesn't exist when I was just playing three days ago and I have plus for another month and a half
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Joshua Neri
(@UnworthyVortex) reported
@ATVIAssist Hi someone had tried to steal my account and i changed my password and email but he changed my name and i have no more name changes also when i try to unlink his playstation account it says system error please refresh the page but still doesnt work
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SheepRaider
(@SheepRaider) reported
@AskPlayStation It also seems like I'm not the only person having this issue, instead of talking about the same issue every week. Can you talk about fixing THIS problem?
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q☂️
(@qdaghouI) reported
@AskPlayStation why is there always a error nw-102216-2 every 10 mins and the ps5 connection stops
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Eric Beers
(@EBeers89) reported
@AskPlayStation Only way to fix it is to switch controllers or restart the console. The console still registers the controller as connected and so doesn't automatically put my game on pause either. And yes, I've manually reset the controllers and paired them again with the console to no avail.
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waisted_town999
(@waisted_town999) reported
@IcyDimes It’s bc PlayStation servers down I think or at least it was idk anymore
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keith mitchell
(@keithmitchell15) reported
@AskPlayStation my X button on the dualsense gets stuck. How can I fix it
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小夜時雨
(@Ayakari_Haruka) reported
@AskPlayStation hello, i've been trying to activate my ps4 as my primary ps4 and got an error NP-38551-2. and i've turn on the share play on my ps5, it's that the reason i can't activate my ps4 to primary ps4?
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👑
(@doremonboss) reported
@AskPlayStation The internet is fine but the Error code keeps coming
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Eric Beers
(@EBeers89) reported
@AskPlayStation No stick drift issues, but I have experienced issues more than once where my controller suddenly stops responding to any inputs. Headset connected to controller still working and games still running, but the controller itself goes unresponsive, multiple times, with 2 controllers
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mtq79
(@mtq79) reported
Sweet, I finally make the switch from @PlayStation to @Xbox and 6 weeks after Christmas the right analog stick is broken and useless. Awesome. @XboxSupport
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Eric Beers
(@EBeers89) reported
@AskPlayStation Additionally, this same issue has happened to at least one of my friends who also has a PS5. It's not an issue that only I am experiencing.
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Raja Brown
(@RajaBrown5) reported
@AskPlayStation i’am getting error code (WS-37469-9) any solutions?
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JorgeFlvcko
(@FlvckoJorge) reported
@PlayStation @mediamolecule Anyone else having ps4 problems rn? Like I load a game and it takes forever and makes my ps4 just turn off
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Lance McClure
(@LanceMcClure4) reported
@PlayStation Please quit sending these to me... I have the money and service but NO PS5... This has to be the worst launch of all time @PlayStation
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Molly 🐧
(@TheVampyNeko) reported
Okay so I got my playstation problem all fixed so i'll be streaming in a bit.
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Wolf
(@preytoawolf) reported
@AskPlayStation I have an issue with an Online ID change I paid for. The purchase went through, but my name remained the same. When I went to go change it again, I see that I have credits for another change... but it says my intended name is no longer available now. No one has it
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Juanperez
(@juanperez35202) reported
@AskPlayStation @OTAKUSENSEiTREY So I tried to do option 7 in the safe mode and an error code happened (SU-42118-6)
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WZRD LOU
(@louislozano88) reported
Forgot the password to my PlayStation account and I can’t call customer service till tomorrow 😭😭😭
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Jon Lowry
(@jrlowry) reported
@AskPlayStation @zha_gge What were those further instructions? I’m having the same problem.
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GaryL445
(@GaryL445) reported
@AskPlayStation I’ve got a problem regarding a purchase I made
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REDD
(@REDDBELIKE) reported
@PlayStation I have a problem with the purchase in PlayStation store. Please help
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Ghost
(@Ghostmcyt) reported
@AskPlayStation heres a fun fact people that are having problems with there consoles dont buy the first batch, the first batch always has problems
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Ryan Zavras
(@RZavras) reported
@AskPlayStation How do I open a case with Sony and Escalate my issue??
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👑
(@doremonboss) reported
@AskPlayStation getting error code, NP-38551-2 everytime I try to activate as primary