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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (27%)
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Matchmaking (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
 Sumaré |
Sign in | |
 New Plymouth |
Sign in | |
| Peoria |
Sign in | |
 Cardiff |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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kk
(@fdsrety440) reported
@r2_sly @JagexSupport Robfixx on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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kk
(@fdsrety440) reported
@theecaptain2017 @JagexSupport Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to robfixx on instagram he helped me when I had similar issue
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john the fan
(@jbonbelair) reported
@RuneScape Is there any reasonable explanation to the continuing unwanted log outs other then go to this site? I've corrected a windows issue, 2 hours I've done quite a few full scans for viruses and malware. All fine. Only game that logs me off. It's a pain at GW1.
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🇺🇸100%LibGrandma🌊
(@AnitaSummers57) reported
@JagexSupport In other words it’s not a payment issue, I can’t even get to the right web page.
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Bencasson
(@ben_carsson) reported
@TheRealE75 @JagexSupport I had similar issues but had it rectified by #kelvtoolz on instagram, you can try him, his the only viable option you got
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bek
(@sbk786551) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh Unfortunately their support will always either ignore you or tell you the same unhelpful thing ,talk to clifftech1 on instagram he helped me when I had similar issue
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Alan Horan
(@Alanmantium) reported
@JagexSupport Do I submit a lost item request? I see no support ticket outside of it. What I'm more concerned with is someone getting around 2fa and pin on my account, with all that reset and in place,my account is no more secure now than before the issue
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Andrea de la Mora
(@andreadelamoran) reported
@Tolchyyy @JagexSupport It's crazy that they do this every time, I've had my account banned 2-3 times now, I was finally able to fix it all with a guy I was referred to on Instagram with handle-ALPHA_TECHIE, the dude is an expert,maybe you should try him out too
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ni
(@imni8887771) reported
@Strains18 @JagexSupport Robfixx on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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kut
(@tristanalife) reported
@JagexSupport Is it against the rules to crash a bot farm?
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🇺🇸100%LibGrandma🌊
(@AnitaSummers57) reported
@JagexSupport What link do I choose once I get there? When I click on the link for that option it takes me to a page that only has the monthly membership, and I was told weeks ago that this is a known website glitch.
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ferdinard
(@ferd_nard_) reported
@Strains18 @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Sly_R2
(@r2_sly) reported
@JagexSupport I am stuck in a endless loop of unable to unlock my account and consequently unable to appeal a ban. The ban was once already dealt with by Mod Ania and I suspect the same problem has arisen but I have no method of contacting anyone. Can someone help?
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Average modern white boi
(@FoxtrotValorant) reported
Logged into the OSRS website today, and tried to reset my password. After multiple attempts to do so, I was able to do it, but it said I was temporarily unable to use this service. How long until I am able to use services after the website tells me this? @JagexAsh @OldSchoolRS
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firman syah
(@firmansyah2096) reported
@NHGDeveloper @JagexSupport Don't trust anyone here,I also got banned last week I got scammed 2 times until a friend of mine told me about #mega_techs on Instagram. he's highly recommended, he can fix it.
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Tyler G.
(@TylerG02) reported
@OldSchoolRS good morning. I sent an account recovery request because I was having issues logging into my work email from my personal computer. However I was able to do so and access my account. How can I ensure my account doesn’t get locked again for “suspecting to be stolen?”
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Stephanie Mitcheel
(@Stephaine_Mitch) reported
@theecaptain2017 @JagexSupport METROTOOLZ on Instagram can help you fix this , the shadow ban can be lifted immediately off your account, you will have access to your account immediately kindly send him message
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LOREN🧸🧸❤️
(@Loren6177) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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ferdinard
(@ferd_nard_) reported
@ConnorGeoghega9 @JagexSupport @JagexAsh My account got hacked few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Christian Bradley
(@CeEmBrad) reported
@JagexSupport Accidently made an item glitch through G.E. Won't say how through here, but I sent a bug report.
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sandra turk
(@sandee0817) reported
@JsBrew3r @JagexSupport You could go on and on and on Without results However you might have a Christmas miracle Try contacting #kodatechk on Instagram and explain your problem It would get fixed in a matter of minutes
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Jeffrey
(@je_frey_44) reported
@Strains18 @JagexSupport I advice you explore the services of kelvtoolz on instagram regarding your issue because you won’t get any response from customer service
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laboraparty animal
(@catboy_anarchy) reported
i was reading up on this and the answer really seems to be "honestly, not a whole lot" lmao. i am too used to runescape which was massively ahead of the curve on the anti-botting by a frankly ridiculous amount because it was their way of staying out of legal trouble
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Andrea de la Mora
(@andreadelamoran) reported
@TheGamePhiloso1 @JagexSupport It might be a glitch on their servers But anyways send a message to ALPHA_TECHIE on Instagram to recover your banned account
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Chapman
(@Chapman92928) reported
@zackyahhh @JagexSupport There’s this genius who can help write to #clifftech1 on Instagram they can probably help you with that because they are good at helping with errors and stuff like that
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Jokamutta
(@Jokamutta) reported
@JagexSupport But it's trimmed cause of a bug... Please fix it!
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soo
(@friedricch_) reported
@TheRealE75 @JagexSupport My account got banned few days ago as well and every step I made to get it back did not work. I got in touch with #kelvtoolz on instagram which he helped to resolve my account issue. You should probably check him out
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Dave Lotshift
(@SuaveDave3) reported
@maximoabelardoo @JagexSupport It's crazy that they do this every time, I've had my account banned 2-3 times now, I was finally able to fix it all with a guy I was referred to on Instagram with handle-ALPHA_TECHIE, the dude is an expert,maybe you should try him out too
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Vince
(@EternalSlum) reported
@JagexAsh Many years ago, my runescape account was compromised and got a long duration ban. It had many 99's and quest cape, etc. I put years of my life into this account. I was curious one day and logged in and it was unbanned. It's now a beginner account. Is there a way to fix?
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Jordan Lee
(@JordanL08829489) reported
@JagexSupport having problems retrieving an old account (not locked) just cant quite remember the password and have no access to the email. can you help please?