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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (77%)
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Online Play (15%)
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Game Crash (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 San Francisco |
Sign in | |
 Manchester |
Sign in | |
| Urbandale |
Sign in | |
 Sydney |
Sign in | |
| Upton |
Sign in | |
 Heidelberg |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Javier
(@Javier65914240) reported
@JagexSupport Yoo, hope everyone are doing well and having a good day!. So there's my problem, I have a banned account for "RWT" when I never did that offence. I would like to know why my account had that offence an I like to see evidence about it. King Zenitsu~
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BlackGriffin
(@BlackGriffin11) reported
@JagexSupport My question has still not been answered and I am going to be honest, I am yet to receive any actual help. Sending me to a page about rules in hopes it covers my issue isn't helpful.
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Liam Heffernan
(@Perseus_LesPaul) reported
@JagexSupport hi I am trying to recover an os account with the display name heffmoo91 but any email I try is not working. I used to log in with Google buy I can't remember any of my details except the display name. Is there a way I can recover the account?
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Warren Bensel
(@warren_t23) reported
@JagexSupport That doesn’t help me at all. I’m trying to prevent the issue, I need to change my log in name. Why is this such a problem to just change your log in?
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Captian Hook
(@Aby_Duke) reported
@JagexSupport I can’t log into my account and I also keep getting error code 15 when trying to log in
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Adam
(@Adam34620983) reported
@JagexSupport Hello, I'm having an issue where someone is constantly trying to reset my password and locking my account and now just this morning, apparently they made a successful attempt to recover the account. How can I stop this from happening
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Captian Hook
(@Aby_Duke) reported
@JagexSupport please help us get are accounts back or make a easier way and fix that error 15 code man
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Lord_Voldemort
(@Himom80) reported
@NigelStumpy @JagexSupport usually 1:1 is fine, but with jagexs broken anti-bot, you can never be to sure, you can get banned for playing by the rules! wish you the best(dont get banned! jagex wont help you if u appeal anyways!) might aswell make new account or not play the game. stay safe
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Skittle
(@OsrsSkittles) reported
@OldSchoolRS When there will work on too many login attempts i'm still waitting to login on my ironman but i cant... we paid for membership we deserve to get access to play
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Adam
(@AdamDrake97) reported
@JagexSupport hello can I speak to someone regarding account payment issues
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Matthew Spiby
(@MatthewSpiby) reported
@OldSchoolRS Are servers down on IOS App? @JagexAsh - Says username / password incorrect but was playing about 2 hours ago?
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JustinM/Intel 💎
(@Rs_JustinM) reported
@JagexSupport can you look into the client crash bug when you enter castle wars please its anoying af
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Omar
(@PkdYourItems) reported
@OldSchoolRS Could we ask the people that have pked in the wilderness recently if they want the wild to be only accessible in a handful of non-skill total worlds? It is kind of broken to expect players to hop 300 worlds at a pk hotspot only to be hit with a 'too many login attempts" message.
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Häckl Marcell
(@MarcellHackl) reported
@OldSchoolRS Improving the ban appeal system? And live customer service? We all made mistakes and want to get back with old acc.
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Max Edwards
(@max_edw) reported
@JagexSupport @OldSchoolRS Can you look into the logs on my account UIM 1, please. I disconnected and died on MOBILE , logged in on my COMPUTER to find I had lost EVERYTHING. I hadn’t even kept my untradebables. I WAS NOT Hacked. I believe this could be a server issue. Pls help!
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Arne Beerten
(@ArneB1996) reported
@RuneScape Why is barbarian assault bonus XP NOT doubled? It is the only thing people wanted. Why is SC doubled but BA is not? Please give me a decent explanation RuneScape. I hope you will fix this.
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Mitchell W Lewis
(@MitchellWLewis1) reported
I dont appreciate being ignore. I would just like to know if my ban appeal could be relooked at. Someone got onto my account and recorded them selves cheating just to get me banned. login use sstick mman username absolutefiend. @JagexSupport
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Rambo
(@1337_Rambo) reported
@JagexSupport I'm having trouble logging into the website and game client. Website says incorrect login credentials. Client says too many login attempts. Mobile works fine though. The issue has persisted over the last 4-5 hours and I've tried about everything, anything I can do?
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Thetj567@gmail.Com
(@thetj567) reported
@JagexSupport too many login attempts on both my accs on my PC... Both pandas flail and panda flail both locked out right now.. can long into mobile though
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Matt Hesketh
(@Chibi_Matt) reported
@JagexSupport As every single person in the #iOS beta is reporting that the beta is as ready as other already released versions, and there has been no solid info on the state of it, it seems like an @apple and monetization issue, and so the likelihood of release by @Jagex is... Not good.
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Mohammad Jamal
(@laundry6911) reported
@JagexHelpElf @JagexSupport Are they not allowed to forfeit the account to someone else???? This is ******* stupid and juvenile at best customer service
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Cody Nichols
(@CodyAllStarN) reported
@OldSchoolRS I’m having some issues and would love it if I could get in contact with someone from support. I’ve tried everything online and nothings working. Please help.
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bonjour
(@swaystweet) reported
@BlueTwitte @JagexSupport Waiting for them to respond😓😓,is heart breaking Really sorry dear actually had that same issue with my account I couldn't let it go,but I got it back with the help of net_scott22 on Instagram he’s a genius
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Matt M
(@Quickslvr728) reported
@JagexSupport @joshuag30579883 I know that you can't return items due to technical reasons which is fine. However security needs work. I had to remove my auth because my phone broke yesterday and in less than a day my account is cleaned out. No issues with my email, it's protected with MFA, etc.
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Warren Bensel
(@warren_t23) reported
@JagexSupport I don’t want to speak about it publicly but Basically I need to change my log in email, when I made my accounts I didn’t realize that your login name was as important as your password so I did something dumb. I really need to change it. I can’t risk getting locked out
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🏀Little General🏀
(@GoatLG) reported
@JagexSupport Can I please know why im not getting any type of a reply to my issue plz
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HippySnipes
(@Thetribridking) reported
@OldSchoolRS What about Ironman only worlds? Make the real game separate from the Ironman mode, would stop a lot of issue in my opinion
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Mathias Primdal
(@MathiasPrimdal) reported
@RuneScape Castle wars disconnect 😔
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Anon White Male
(@AnonyWhiteMale) reported
@PkdYourItems @OldSchoolRS I thought they fixed the too many login attempts thing? But yes, they should make it more...secluded to a specific amount of worlds, but thats called pvp worlds. Wilderness being confined to only few worlds would bring more issues with gp inflation from stuff there.
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Mohammad Jamal
(@laundry6911) reported
@JagexHelpElf @JagexSupport Okay well my billing information is the one provided and if my friend wants to move the membership over WHICH THEY DO then wtf? How is it my fault jagex has one sided customer service?????