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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (24%)
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Matchmaking (6%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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rengher van slooten
(@Rengher) reported
@JagexSupport I know this but it doesn't help. I dont need generic reactions, I need a specific reaction to my problem
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Berker Ceylan
(@berker_ceylan) reported
@JagexSupport hi, I have lost my original mail used for my rs account and when I tried to reset it my account was locked. I have given some information I can remember but I my password/email reset request was denied. I am billed for next month and I cannot login. Please help.
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Oni, little mouse
(@Oni256) reported
If I wanted to craft all day I could see if I could find my Oldschool Runescape login 🤔
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René Christensen
(@RenChristensen7) reported
@JagexSupport Hi....Now i cnat login th RS via NXT whats happening, i can login on the website ?
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Yuipster
(@Yuipster) reported
@OldSchoolRS When i tried to reinstall the app i lost the android beta features l entirely but was able to login :o
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Peter
(@Peter47426) reported
@bubbysarver @JagexSupport So sorry about that…I know how you feel…this support service don’t really care to help out… Just contact ghost_hackathon on Instagram he will help you out.. You can also reach him on Discord—ghost_hackathon#8777
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JOE CARTER
(@JOANCARTER15) reported
@mjcevans @JagexSupport So sorry about that,I have had similar issues like that before,but HintCyber on Instagram helped me out,he’s a genius
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tyler blanchard
(@letsplaynowaz13) reported
@JagexSupport I submitted a bug report. But this is frustrating as there is no option to rollback unwanted attack and strength exp especially at the fault of the game. All I ask is my strength exp be roll back due to this public instance error.
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Ian
(@Iceshadow0) reported
@JagexSupport One of your colleagues said they dont replace things due to confusion but the confusion was caused by your company secretly changing the mechanics of the title and thats your responsibility to fix
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Tyler Symanski
(@TylerSymanski) reported
@JagexSupport Hello, I am still having the same issue that when I submit a email reset, it’s telling me my password reset is being denied when I am trying to change out the email linked to the account. If I can’t, how do I cancel membership? I tried but I can’t access the Authenticator.
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spidey
(@spideyOSRS) reported
@ModAshIsFat @OldSchoolRS @JagexAsh you have some serious problems bud,
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Andrew G
(@GGwithGrover) reported
@JagexSupport I have my IP address from last login at home address and location. Still have not been given a successful recovery. What more can I provide ? Highly sentimental account from middle school. Please help.
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BAsec
(@BAsec16) reported
@JagexSupport account was locked after I tried to recover it due to not having access to the login email anymore. Tried multiple recovery attempts, account created a long time ago with a long hiatus since then, played intermittently on it. Is there any option for manual review?
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Timelous
(@TimelousRS) reported
@Antlurss I had a RuneScape boyfriend when I like 15, he had my login details and would leave me notes, the last note was the lyrics to “every time we touch” and I left it there for years
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Quasemoto
(@LordeQuase) reported
@OldSchoolRS Hey, i think there's a problem with this survey if you select the 'Portuguese' setting. When I had it selected, the options for voting were outdated, from previous Golden Gnomes. Wanted to let you guys know it.
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WIK I
(@RsnWik_i) reported
@JagexSupport Hmmm can the issue be wen you have an 32 bit and not 64 bit or 32 ?
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rengher van slooten
(@Rengher) reported
@JagexSupport @JagexSupport The main problem is that this is also the account i used when rs3 was still oldschool so exact details about account creation I can't remember. But I have a pending appeal so I hope this works out
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Andrew G
(@GGwithGrover) reported
@JagexSupport Recovery answers, older recovery answers, original email used on account creation roughly 2005-07. 2013 membership start date, login location, original ISP believed to be AOL at time. Current ISP provider charter spectrum.
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COLORADO RIVER WHALE
(@ColoradoWhale) reported
@JagexSupport tried to log into osrs from mobile for the first time in awhile and was greeted with ban. Logged In to see the ban happened the 10th which is today I'm on mobile so I'm assuming it is an issue with what's going on. User is area51cheek thanks so much
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Berker Ceylan
(@berker_ceylan) reported
@JagexSupport #runescape hi, I use sign with Google and lost my original mail used for my account and when I try to reset, my account was locked. I gave information I can remember but I my password/email reset request was denied. I am billed for next month and I cannot login.
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Richard
(@Richard72226184) reported
@JagexSupport So jagex support, you have now just for some reason revoked player moderator status but will not help me with the issue at hand, this is beyond a joke, i would like to hear as to why you’re able to look into it enough to take my status but give no answers!
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BEAST1995GAMING
(@BEAST1995GAMING) reported
@JagexSupport @OldSchoolRS I have a problem Every time i go harpoon fishing in rs3 it shows thé fly fishing rod how to fix that ?
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Yuipster
(@Yuipster) reported
@OldSchoolRS When i tried to reinstall the app i lost the android beta features entirely but was able to login :o
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Snake69420
(@Snake694201) reported
@JagexSupport I have literally got a bank card and driving license with the same name on the account email login, I just can't remember all details like when was a previous subscription set up from when I was 12 years old lol. Please help otherwise I'm giving up hope and quiting /end
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Darkness2
(@xXGHOST_809Xx) reported
I think I created this runescape account in a cyber cafe or at my house. If I made it in the cybercafe, I don't know what ISP it was, but I do remember which were my two possible ISPs from my house since I had changed my house and my service.
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Darkness2
(@xXGHOST_809Xx) reported
@JagexSupport hi, I need help my account was locked for security reasons. I was scammed by someone and I have a problem unlocking my account. The email that is associated with the account I no longer have access to that one since when I created it I was 10 years old.
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Lana James
(@Lana_James_) reported
@JagexSupport I was just hacked via runelite dot com. You guys seriously need to fix your policy regarding stolen items. You can see the trade logs, why not follow them and take action against the people causing serious harm to your already dying community.
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Joshua
(@Spinner189) reported
@Hulkeen_ @TMWTV_ @OldSchoolRS Then you haven’t been paying attention. I am presenting a solution to both problems. One that would open up this content to more players while simultaneously reinvigorating the wild. You have no counter argument to this. All you have is saying “No you’re entitled!” to a strawman.
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ten aka 🌉tern
(@0x1049) reported
@_r1Ns3_ @blknoiz06 Main issue is the games, those fotm picks were good due to abilities and items, usually in a game like runescape/wow/maple stats are for the most part vanilla with a flavor of maxing just str vs a hybrid str/dex
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Snake69420
(@Snake694201) reported
@JagexSupport Please I just need the registered email on the account, I will know the login information you can send it to the original email address registered to the account. I have logs and log of purchase transactions, for bond and members through card, PayPal and Google play. Please help