RuneScape

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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

RuneScape Outage Chart 02/20/2026 12:40

At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by RuneScape users through our website.

  1. Sign in (67%)

    Sign in (67%)

  2. Online Play (28%)

    Online Play (28%)

  3. Game Crash (6%)

    Game Crash (6%)

Live Outage Map

The most recent RuneScape outage reports came from the following cities:

Loading map, please wait...
City Problem Type Report Time
GermanyHeidelberg Sign in
United KingdomScunthorpe Sign in
United StatesCharlotte Sign in
BrazilBelo Oriente Online Play
GermanyHeidelberg Sign in
BrazilBraço do Norte Sign in
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

  • Usmanali4847 Usman Ali (@Usmanali4847) reported

    I have a problem getting login. What could be the reason for this? "Too many login attempts"@JagexSupport

  • GwadsOmar Omar Gwads (@GwadsOmar) reported

    @miksolo @JagexSupport I was able to recover my banned account back with the help of @amaezjing. He is legit and highly recommended. Contact him now to fix your account ASAP

  • GothicLogic GothicLogic/Morski (@GothicLogic) reported

    @JagexLight @OldSchoolRS Lowering the room cap solves both issues of items being deleted and one person ruining the entire experience (many many kill trips being lowered to only a few) for every other person in the room. It's not fun with the virus being so punishing.

  • RobertoChu5 Roberto Chu (@RobertoChu5) reported

    @JagexSupport hi ive been perm banned by something i did not do, i was hacked and the person sold my bank for real money and i was banned and now i cannot even appeal because jagexs says it was real world traiding how i can get this fix, ive never broke any rule..

  • Mystic_Boots Mystic (@Mystic_Boots) reported

    @JagexSupport Kamilla It isnt that people are using my email as spamming login attempts with probably a bot use, which doesnt allow me 2 do anything with it honestly

  • JayEarly13 Jay Early (@JayEarly13) reported

    @OldSchoolRS MOBILE PLAYER clients are crashing at Nex mass. Is there a planned fix for this?

  • Ramii_brooks Safe_hacks (@Ramii_brooks) reported

    @Panndiee97 @JagexSupport Are you having issues with your account quickly message me directly I can help you fix it immediately

  • dedoszak1713 akaspidey (@dedoszak1713) reported

    @JagexSupport @Jagex do you lot make a habit of poor customer service, or is my case the exception?

  • dumbazzayed Xayed (@dumbazzayed) reported

    @JagexAsh Honestly no point in trying @JagexSupport when all they give are automated messages I just wanted an actual mod to confirm that false bans do happen and I've seen @JagexTwisted unban multiple accounts wondering why major bans are not appealable when there's a chance for error

  • olhwk3 olhwk3 (@olhwk3) reported

    @JagexSupport please refer to our tweets 1 hour ish ago I know my login email and my password but when trying to login it says invalid credentials. You guys sent me a forgot login link but I am aware of my login details, they just aren't working

  • Madelin67197425 Madeline Thomas (@Madelin67197425) reported

    @RubenAl40052765 @JagexSupport Contact @hsbbits for your account I had same issues some weeks ago dm immediately to rectify your account his an expert.

  • olhwk3 olhwk3 (@olhwk3) reported

    @JagexSupport I have access to my login email though, it just says invalid credentials when I log in using the new password.

  • olhwk3 olhwk3 (@olhwk3) reported

    @JagexSupport what option do i report this under? none seem to be relatable to my issue

  • devantier_rose Rose Devantier (@devantier_rose) reported

    @sp3c3d @JagexSupport I was recommended to @Speed_restore. He was able to recover my locked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back

  • devantier_rose Rose Devantier (@devantier_rose) reported

    @jni_not @JagexSupport I was recommended to @Speed_restore. He was able to recover my banned account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back

  • Brodemeus Brodie Takeda (@Brodemeus) reported

    @JagexSupport Would this email be sent to the login email? The b123 email? Im not sure if im really not getting them or they are being sent to a different email.

  • GuilhermeVMGS Guilherme Victor (@GuilhermeVMGS) reported

    @RuneScape Good Morning. My runescape account was stolen. The login and password remain the same, but they changed my recovery email and placed authenticator. So I can't recover my account. I've tried contacting via email and the recovery ticket but it's always denied. Can you help me?

  • CM56540346 Chris Murray (@CM56540346) reported

    @OldSchoolRS This current update has screwed up wiki leaderboards causing F2P accounts to be considering not F2P. Wondering if this issues will be resolved??

  • frankely_ti Tiffany Franke (@frankely_ti) reported

    @EwanClarke2134 @JagexSupport Trust me dont waste your time. They do not take any real steps to help, and your account will stay compromised although you, myself, and countless others are innocent. If you’re having any trouble with your account reach out to @utopiantechh for help he’s the best out here

  • suzy_homemaker_ E (@suzy_homemaker_) reported

    @JagexSupport Hello I’m having trouble logging into my Old School Runescape account. I have the active username and password (pre2010 account), but my old phone is broken and won’t turn on, so I’m unable to access authenticator. Cox deleted my email I had linked due to inactivity

  • olhwk3 olhwk3 (@olhwk3) reported

    @JagexSupport Hi, I have tried to log in to my account today and it is saying invalid credentials. I have reset my password 4 times today and tried to log in to the account with the new, updated password but it still says invalid credentials. I cannot login to the website.

  • ReeceCrispies Reece_Crispies (@ReeceCrispies) reported

    @OldSchoolRS @WILLIESUEDE is the youtube link broken? i click on it and it takes me to Hannanie YT channel

  • davutkaran Davut Karan (@davutkaran) reported

    @EwanClarke2134 @JagexSupport It's really sad Well my was fix with the help of @MARUHACKSS_ on Instagram, you can reach out to them for help.

  • abblien αbbey (@abblien) reported

    locked out of my runescape account and dont know how to fix it whats even the ******* point of being alive anymore

  • Jerry49693560 Jerry (@Jerry49693560) reported

    @JagexSupport If there's no evidence to rules being broken,which I know there wasn't any botting being done on my account, even you said so. Why havn't you unbanned my 126 acc? I'm a long term customer and this isn't fair. I've played on and off since 2006 across multiple accounts.

  • GuilhermeVMGS Guilherme Victor (@GuilhermeVMGS) reported

    @JagexSupport Good Morning. My runescape account was stolen. The login and password remain the same, but they changed my recovery email and placed authenticator. So I can't recover my account. I've tried contacting via email and the recovery ticket but it's always denied. Can you help me?

  • tammileibee1969 tammileibee (@tammileibee1969) reported

    @JagexSupport Thanks but no thanks. Its like I said before RUNESCAPE is not the only game available for me to play and I am innocent of your “macroing “ I am ALL about customer service and yours leaves a lot to be desired.

  • Sam46176106 Sam (@Sam46176106) reported

    @JagexHelpFrost @JagexSupport I think the problem is the first request I sent yesterday with the incorrect contact email was accepted, on your website it says that is what the registered email will be changed to. What can I do I'm done waiting for emails :/

  • M_ontrealOSRS Jeremy (@M_ontrealOSRS) reported

    @JagexSupport #OSRS Account possibly hacked, email to login doesn’t work anymore. Account name « M_ontreal » help

  • devantier_rose Rose Devantier (@devantier_rose) reported

    @M_ontrealOSRS @JagexSupport I was recommended to @Speed_restore. He was able to recover my hacked account in less than an hour. He is legit and highly recommended for the service. Go contact him now to get your account back