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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (28%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Farlon Muentes
(@farlon_muentes) reported
@RuneScape some games do have problems but they acknowledge it and update the people every chance they get while you have this problem that has been going for over a month but all you can do is give a generic update with no helpful info every 3 days, not to mention you took a holiday break.
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Mishahana
(@SpoopyWraith) reported
@JagexSupport I've been having severe audio issues for almost a year now. I've submitted many bug reports in-game but nothing seems to have been fixed. Many sound effects have been replaced with a zombie moan, for instance. Like the ring of kinship's teleport or various NPC stuff
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SIN
(@SIN08358872) reported
@RuneScape I find this system very cruel , go on everyone try and log in if error appears better luck next time👍🏼
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Hawer
(@haweryadoin) reported
520 days played on runescape and i havent been able to login for a month literally unbelievable
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David
(@Davidf4e) reported
@JagexSupport hey frens i'm not sure if my account wasn't in this wave of account impacted by the save data issue but i still am not able to log in game or on the website.
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Jan_Mizak
(@Jan_Mizak) reported
@RuneScape Would you look at that still can sign in through steam 🙃 Officially 1 month and 3 days since i last could login.
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leafgreenlol
(@leafgreenlol) reported
@JagexSupport @JagexSupport Hello! It’s the accounts registrered email that I dont have access to. I know it sounds sketchy but I can prove that this account is mine. I have sent requests about the situation but getting the answers to the registrered account, and that’s the problem.
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9icy_flicky
(@9Flicky) reported
@go10_die @JagexSupport 🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_unluck on instagram who got me back in immediately Dm him he should help with yours too
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RsScrimbo 💙
(@RSscrimbo) reported
@JagexSupport Hi I recently got my account back following the lockout issues which I appreciate! However I haven't received the returning player bundle is there a reason for this it says on your website that it should be in our inventory after April 6th?
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DamienThornUK
(@DamienThornUK) reported
@Stonersmurff @RuneScape "on or after the 6th" so yeah when you login
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Thomas
(@WARofROSES_) reported
@RuneScape Server input lag. Seems that any world with 200+ players starts to lag when moving/running. Maikeru recently brought it up in a video also. World limit is 1500 yet it can't handle 200? Why do our characters move a few seconds after we click? RS is the only game like this.
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Wyatt
(@Dalec1995) reported
@RuneScape Yeah I got one, why are you pulling useless content into the game when you still have 1% locked out? This should have been all hands on deck to fix this issue instead of dragging it out for a month.
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Joshua Robinson
(@JoshDaRobinson) reported
@RuneScape Who do we talk to about issues with accounts just now unlocked?
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RaspingLemon
(@raspinglemon) reported
bro i still can't login to @RuneScape :( literally been over a month since my account was locked
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nyarisiapa?
(@myyellowcat) reported
@JagexSupport Hello, i already reset my password and it says it work. But, i still can't login. Hm
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Cecelia Borchick
(@ladyredbingo) reported
@JagexSupport can i please get a status update on my main account? I keep getting username/password error or account is currently protected. I'm a premium membership holder on that account and I haven't had any updates on that account in a month.
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Michael Barrell
(@TheMikeBarrell) reported
@JagexSupport and how do you submit a ticket, when i click the link it just takes me to the issue, i click the issue and it just gives me steps to resolve which i have done i dont see a option to submit a ticket
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Wesley slingo
(@wesley_slingo) reported
@RuneScape How many waves of login lockout are left ?
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bailey mccall
(@bigbird112) reported
@JagexSupport having trouble still. My accounts have been given back to me by MOD THEOP and for some reason I'm getting error code 15 when I go to unlucky my accounts
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Name
(@Name72457786) reported
@JagexSupport Is there anyway I can get dm’ed by someone who can help with my account issues, when it was hijacked I think the hijacker already sent an appeal ban request, because no one is responding to the requests I’m sending after I recovered my account, the ign is “1055”
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ConnorLuca
(@Conbudrules) reported
@JosephCGuimond1 @RuneScape Alot of information is not being posted alot of people don’t even know why our accounts are locked. My account was locked a week after the crash even though I was unaffected by the crash. All I received back was an email saying there was a lockout for those affected by the crash.
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9icy_flicky
(@9Flicky) reported
@osrs_ilhavo @JagexSupport 🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_unluck on instagram who got me back in immediately Dm him he should help with yours too
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Joseph C Guimond
(@JosephCGuimond1) reported
@MinalinskyRS @RuneScape Obviously lol. But if you really messed up and ****** over a bunch of your player base giving them evidence to get mad over isn't the best strategy. Tbh I really hated that this happened too, I got back into it through the steam release and immediately got the error message.
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Minalinsky
(@MinalinskyRS) reported
@JosephCGuimond1 @RuneScape People are already mad and also have no idea how big the issue actually is/was. At least if they gave numbers I could be more understanding, but as it is it's so statistically unlikely that my 2 affected accounts are still locked out that I just don't believe their percentages.
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burley boi
(@ToTallBrown) reported
@JagexSupport Is there an email I can reach for more help with this problem? Or more options to help this situation?
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FurPolitical
(@FurThinking) reported
@farlon_muentes @JoelMcadie @RuneScape so you think WITH all your brain. that a useless override. that looks trash. and don't do anything make up for the 300+ hours of lost progression yea. no it don't. Especially for a monthly paid service.. yep im ''Entitled''.
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9icy_flicky
(@9Flicky) reported
@inclaimv @JagexSupport 🥴🥴Wtf!!Exactly what happened to me, my account got banned for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_unluck on instagram who got me back in immediately Dm him he should help with yours too
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toeyb87
(@DanBarker87) reported
@RuneScape I hope there is going go be a different compensation package for the last to get back on. Some user effected by the same issue have been on a week earlier getting keys etc. I have already missed over a month and am now into the free month ( I never got to play the month I paid 4)
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Talipen
(@TalipenGaming) reported
@RuneScape Can you help... Account was banned for RWT during the period I have been unable to login? Have submitted a ticket but ban appeal was rejected
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Lewis Dominguez
(@Cyberwolf33) reported
@JordanMullinnn @RuneScape The devs are likely working 60+ hour weeks to fix this. Corporate is probably internally exploding over it. But god forbid you don't play for a few weeks. I promise that if you just quit, your life will probably be better, because you won't worry about garbage like this.