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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (70%)
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Online Play (25%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Rune Frandsen
(@FrandsenRune) reported
@JagexSupport I really hate to be rough but this is unheard of. I really feel like you guys are not taking this seriously and gives me generic answers and instead of actual help. I will try and retype my issue agian since its probaly a new person answering me agian.
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Derek Artmann Merg
(@derek_merg) reported
@JagexHelpElf @JagexSupport i recive the same message : Acesso negado Error 15 ID do incidente: 298000320068800874-107229682539825161 before this my account was hacked and after i cant login with this ip can u help me to resolve this? i'm available for any explanation about my account and my computer.
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UnbezwungenOSRS
(@UnbezwungenO) reported
@OldSchoolRS @JagexWest All this dev time shouldve been investet into problem solving with LMS and not a map. its bigger and if you dont increase player count its a hide and seek simulator. and increasing player count will lead to another problem, sometimes it even hard to get 24 people for a game
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Muhammad Sarim Yaseen
(@SarimKodv) reported
@JagexSupport Do something about the "too many login attempts error" .. works perfectly on mobile.. via mobile hotspot. But on wifi, the problems persists for 22 out of 24hrs in a day .. Do something!! Please 😣
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Rune Frandsen
(@FrandsenRune) reported
@JagexHelpFrost @JagexSupport I have tried to recover my account during this process but i have not heard anything back. How long can that process take? And if i have issue on my email then i wouldn't recieve an answer from the recovery account system would i?
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Josh | ulaer
(@eotoers) reported
@JagexSupport hi can you explain what is happening on world 341 and why I’ve been dc’d but my account is still logged in and no one can quick hop to it and it’s telling me there’s an error anytime I try to log into another world
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Derek Artmann Merg
(@derek_merg) reported
@JagexSupport hello, i have a problem ... my ip was blocked, i don't know why ... i wasnt play for 424 days ans try log now and i recive this message: Acess Denied ID do incidente: 298000320068800874-137595659668293636 can u help me?
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Rune Frandsen
(@FrandsenRune) reported
@JagexHelpFrost @JagexSupport Is there a way i can provide you with my email adress to my account so you can check whats the issue might be? It shouldnt be with my email account since i recieve mails from other places as intended
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Nathan Painkiller
(@I_Am_The_Toa) reported
@JagexSupport is there a way I can directly converse with someone over some issues I’m having? The “contact us” link simply has information, no actually contact option
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Patrick Tolsma
(@ArcbeetleRS) reported
@RuneScape 1) keybinds not working after sending a pm. 2) servers stuttering when more than 200 players in said world. 3) raksha specific: change the chain at the back of raksha so u can walk there, make the edges of p4 so familiars move and target raksha aswell. so u dont have to recall
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Derek Artmann Merg
(@derek_merg) reported
@JagexHelpElf @JagexSupport i make this steps but i can't login, my ip is blocked. Need help for fix this, its a whrong, i never use ilegal programs and i was blocked when wasnt play. id for explanation: ID do incidente: 298000320071950803-118813668898637826
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Brig
(@CapnBrigantia) reported
@RuneScape - Why do we have to enter our bank pin to have our legendary pets take something TO the bank???? As far as I know, they can't freaking take anything FROM the bank so I don't see the security issue??? BRUH I JUST WANNA DO ARCHAEOLOGY AND GET MY 700K XP FKN YAK TRACK
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benpoldingbedall@gmail.com
(@GinTheoryRs) reported
@JagexSupport Hi, in early 2020 you released a really old account of mine to which I don't have access to the email but can login and play. I have tried to recover the email via their services but no luck so I was wondering if you could guide me to a way to appeal to change it.
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JagexHelpElf💙
(@JagexHelpElf) reported
@reinald63195242 @JagexSupport using a VPN or proxy. If you have moved home and/or changed your Internet Service Provider since creating your account, please add details of those changes into the bottom box on the form. 3/3
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Luke Elliott
(@LukeCelliott) reported
@JagexSupport Hi i've just came back to runescape my login has been changed? it's name is now "Turnonthe AC" - please can you LOCK this account. It's been hacked
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Rune Frandsen
(@FrandsenRune) reported
@JagexSupport I do have access to my email account! That is not the issue! the issue is that there is an authenticator on my account i cannot disable! Your game is so great and the mods are wonderful but the support on this game is the worst i've ever experienced.
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Ken Hazleton
(@HazletonKen) reported
@JagexSupport @lissla SMAL NUMBERS OF USERS, have a look at the posts here, seems that many players are having these problems. Been like it for so long it's almost a game feature!
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Ryan
(@PsychVexis) reported
@JagexSupport Can you help me please, I can login but I cannot create a new account. :/
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Ken Hazleton
(@HazletonKen) reported
@JagexSupport @Ro0B0 those forums are a JOKE, nothing gets done there and no one of any Jagex note seems to read them anyhow.especially when there are problems
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Mansour Hakim
(@MansourHakim3) reported
@JagexSupport hi my account was perm banned for RWT, I’ve only ever traded between my main and my staker, could you please look at the history and fix it,rsn is stakerbtw, I had half my bank in the inv when this happened !! It happened 10mins after I traded between my 2 accs
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xXxDark_Master360N0SC0P3xXx
(@Retouroboros) reported
I'm on that Runescape fix help me
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Sammy⚠️
(@friendyhacker) reported
@christremblett4 @JagexSupport Hey i can help fix your problem, text me
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Shannon O'Hare 💙 ADHD DYSPRX DYSLX IS
(@DitsyRedOne) reported
@RuneScape Help! Just realised I've bought a year standard membership instead of gold premier club like I had last year. Tried to fill out the refund form but it keeps throwing an error in the payment date field so won't let me submit. Can someone help? :( RSN carwarder
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Rune Frandsen
(@FrandsenRune) reported
@JagexSupport How many times do i have to type my issue to you guys and you still not understanding it? This is insane. Please read my tweets to see what my problem actually is! This is day 3 or 4 and you guys still don't understand the issue.
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Frank Mattys
(@RsnFronk) reported
@JackieMarkII @JagexSupport My friend is having the same issue. The only way she can login is through the steam client. Try that !
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dexx
(@MarvinDexx) reported
@JagexSupport @JagexAsh I was invited to beta test your new steam client about a month ago but never received an E-Mail. Can we fix that?
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Ryan
(@PsychVexis) reported
@RuneScape I don't know what happened? , I can still login but I can't create a new account? I thought it might be pihole but.. :/
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Bo Big
(@BobbieGrayson) reported
@JagexHelpFrost @JagexSupport Surely you can understand I've followed all of what you have just sent me previously. You haven't really solved my issue at all, I know my accounts not secure so playing it would be pointless, Just feeding the hacker? I need a way to make my account secure.
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875660
(@Danny76890) reported
@JagexSupport joke of a game, false ban on 2 accounts when I only play mobile since release, everything gets instant denied and auto messages!! Played the game since 2003 absolute useless service
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Freaky Mind
(@FreakyMindOsrs) reported
@Booty_RS @JagexSupport they cant fix this **** ,my friend had the same problem and could not enter the game for 5 months