RuneScape status: server issues and outage reports

Problems in the last 24 hours

The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:

• 
  willCodeForFood‼️ (@LuboValkov) reported 1 minute ago

  Hey @JagexSupport I've been blocked by Cloudflare and unable to access OSRS. This ray id can be used to identify me 96e37458febff937. I've been contacting support and I'm just getting "Check this article on connectivity problems" responses.

• 
  Quentin Phelps (@Qballa69420) reported 2 minutes ago

  @JagexSupport I can't login to my 2fa device because the phone was destroyed I cant use the touch screen at all I can provide my government id, purchases, email, whatever you need please help!

• 
  DoTheThingRS (@DoTheThingRS) reported 3 minutes ago

  @OldSchoolRS Spaghetti code strikes again 😵‍💫 how is it that jmods consistently manage to break stuff that wasn’t broken and make it worse?

• 
  Embrees (@EmbreesBurner) reported 4 minutes ago

  @OldSchoolRS Can't sign in on mobile

• 
  Luke (@HyruleLuke) reported 5 minutes ago

  @OldSchoolRS It's wednesday, it's update day, it's common sense to close the client, reload it so it gets patched/check app store to update mobile app. If there are still issues, then try the official client to determine if it's a runelite plugin error, or the actual update

• 
  I Need 1M (@INeed7M) reported 7 minutes ago

  @OldSchoolRS @JagexAyiza Also having false ban issues. Care to address it?

• 
  DEBUFF (@DADDY_DEBUFF) reported 7 minutes ago

  @OldSchoolRS some of the sigils were too broken and the rule for lost food could have been tweaked to make it more competitive. Next year, select the captains and have them agree on terms + rules to make it as balanced as possible!

• 
  Rex Titz (@RexTitz69) reported 10 minutes ago

  @OldSchoolRS Why cant Americans easily buy bonds? We sit on loading screens for hours, and can never buy. Was told its my bank, its not. It's you guys. Can you please fix the store to run better? Its awful

• 
  Lutrios (@Lutrios_) reported 11 minutes ago

  @KihiraLove @JagexSupport @OldSchoolRS If you're still experiencing issues, I would uninstall and then reinstall the launcher. I just did this, and it's working properly now.

• 
  HalfCycle (@HalfCycle_) reported 18 minutes ago

  @JagexSupport when are yall gonna allow dual logging OSRS and RS3? You take more money, customer service got worse, refuse to allow multiple accounts per membership, so AT LEAST let us play each game at once. Ill always play OSRS over RS3 but if we can play both we will.

• 
  Zam/SlayaMasters (@SlayaMasters) reported 19 minutes ago

  @OldSchoolRS dont forget to fix the crafting skill guide interface

• 
  Retired Hybrid (@RetiredHybrid) reported 20 minutes ago

  @EldadelinKantor @OldSchoolRS You said that with a straight face? More bots/players afking for 25min login timer doesn’t equal more popular. It hasn’t gotten better in like 4 years.

• 
  Drip E (@XUser1112) reported 21 minutes ago

  @OldSchoolRS Cool, Deploy a hot fix for all the false bans your broken anti-cheat has handed out the past year now.

• 
  000x (@000x_eth) reported 22 minutes ago

  @OldSchoolRS @JagexSupport please help me. When I click to log into my account on mobile, it skips the login screen and just logs me into my alt. I can’t log into my main because it never bring me to the screen to type in my email/password.

• 
  Fkgkgmg (@baldeggrs) reported 24 minutes ago

  I can’t login as the hijacker changed the email that was used on the launcher to even appeal so I’m having to speak to AI agents and even “JMOD” AI agents. I want to prove the account is mine and I’m the original owner but I can’t on an AI livechat. @JagexSupport

• 
  Shane Hummus (@ShaneHummus) reported 27 minutes ago

  1. THE EARLY STRUGGLES: Started in 2017 just to watch videos. Made content attempts at the library using bootleg Sony Vegas. Made multiple channels over the years - Runescape gaming, pharmacy advice, study tips, life hacks. The problem: I'd upload a few videos, then quit when they didn't immediately take off.

• 
  Pup Mage! (@PuppyMage) reported 30 minutes ago

  I just want yall to know if youve ever seen the video of the ***** pissing his green cargo pants and his white knee high socks while playing runescape and saying "im gonna be in so much trouble" THATS ME LOL it got stolen from my pornhub before PH deleted my account

• 
  RooK (@RooK_OSRS) reported 33 minutes ago

  @OldSchoolRS Jagex W. However, I do wish we had formal customer support channels to report game service interruption instead of relying on social media.

• 
  Luna🐾🐶 (@LunaEtAstrum) reported 33 minutes ago

  @OldSchoolRS will this fix the latency on the pride event launch this year

• 
  JB 22 (@JBellingham22) reported 34 minutes ago

  @JagexSupport how can you deny my Recovery attempt when I’m recovering it to its original login email. I know that 1 of 2 of my emails was linked to this account yet I don’t receive the unlock account email. Obviously someting is messed up On your end.

• 
  Pinkchins (@PinkchinsOSRS) reported 37 minutes ago

  @OldSchoolRS Could we get a fix on all the "clienting" happening in PVP

• 
  Lionedas (@LionedasTV) reported 38 minutes ago

  @osrsRSVP @OldSchoolRS They did just move over their backend services so I presume there's still small trouble shootings or playing it safe going on

• 
  Fkgkgmg (@baldeggrs) reported 39 minutes ago

  I can’t login as the hijacker changed the email that was used on the launcher to even appeal so I’m having to speak to AI agents and even “JMOD” AI agents. I want to prove the account is mine and I’m the original owner but I can’t on an AI livechat. @JagexSupport

• 
  Kimi Hendrix 🎸 (@Stayradiant_) reported 42 minutes ago

  @OldSchoolRS The games broken @OldSchoolRS every time I interact with things it dcs. Can’t click to run or report game bugs.

• 
  Dxxxk (@Dxxxk_) reported 51 minutes ago

  @OldSchoolRS please fix na servers we're getting 80+ ping

• 
  🍞 (@VelvetBanana69) reported 51 minutes ago

  @Squinttz @OldSchoolRS Imagine doing Soul Wars to begin with. What are you, a bot? Better yet, imagine having a dogshit 2 defence account and still begging for them to fix your mistakes months after it happened

• 
  Craig Dickerson (@pkrcraig) reported 51 minutes ago

  @JagexSupport hi I'm trying to buy membership via SMS package but been getting same error all day. Tried both on mobile and PC. The AI help bot can't help. Is this a known issue and is it due to to be fixed soon? Thankyou

• 
  Jtf claws (@JtfClaws) reported 56 minutes ago

  @JagexSupport fix ur **** server lose my hardcor for 4 conection lost at zulrah

• 
  Iron_Lord (@TheIronLord) reported 57 minutes ago

  I'ma be honest @JagexSupport @JagexAsh not being able to hotkey prayers in OSRS as a disabled person with neurological issues and being told I'll be banned for making the game more accessible to myself is kind of **** and y'all should fix that. I can't "2 tick" and all that in rs3 either and I will 100 use my mouse in the way it's intended and program it to spam the clicks for me. If y'all ban me for making a game accessible that I've played for over 20 years then **** it.

• 
  IcoBeast.eth🦇🔊 (@beast_ico) reported 59 minutes ago

  @serpinxbt i'm personally a KOTOR guy, but i can respect SWG. pre-EOC runescape was my MMO fix