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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (70%)
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Online Play (25%)
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Game Crash (5%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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KleinMoran
(@moran_klein) reported
@JagexHelpFrost @JagexSupport Ticket was already raised, and the items I lost due to lockout issue were restored to the wrong game
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Noah_maxwell
(@noah_maxwel) reported
@chimsk8 @JagexSupport WOW!!! Exactly what happened to me, my account got locked for two month I tried contacting their service but they always gave me a robot reply until i got in contact with @cyber_techunluck on instagram who got me back in immediately Dm him he should help with yours too
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Mason Harris
(@MadMechanic254) reported
@Luquinhas_lop @JagexSupport @OldSchoolRS Someone probably got your email and is locking you out of your account by failing login attempts
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joe kallio
(@KallioJoe) reported
@JagexSupport Hello again, I'll keep attempting to look in and see if I can recover it. The accs name is penguinonpcp logged into it yesterday off mobile so I know it exists just PC when I tried to login wouldn't let me linked acc, created a whole new acc.
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butterfly_witch9XxX
(@noiodine) reported
i wish i remembered my old runescape login bc i put HOURS into that account and I don’t want to start over 😭
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iTsMattsimus
(@IMattsimus) reported
@OldSchoolRS hello osrs I still cannot login or recover my account still locked out username itsmattsimus
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Violent Resolution
(@OSRS_VR) reported
@JagexHelpL0ne @JagexSupport Some players cannot use steam due to computer lag. We shouldn’t have to be forced into a situation where we can’t use the official RuneScape client. If streamers had their logins changed, why can’t we? We pay just the same.
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SquidWORD
(@adamlee202) reported
@OldSchoolRS @JagexAsh Has any long term fix get discussed yet?
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Agn75
(@RS_Agn75) reported
@JagexSupport @OSRS_VR Some streamers had the chance to change their login name, why can’t you offer the same to regular players? I bet I have been playing longer than them and paying more membership subscriptions than they do
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Rudys
(@Rudys31172024) reported
@johnmar55652454 @JagexSupport I understand and it is a pity that it does not solve these types of problems ... Do you recommend a person with 300 followers who trusts her and gives her my data? I do not know them, neither of them can steal me
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Oliver
(@Oliver88262854) reported
@JagexSupport hey when i log into rs3 mobile and use Gmail it logs into a new account, if i try to use email/ username it directs me to a website login then back to the app and nothing happens.
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Primal
(@Primal138) reported
@Hasanu_San @FF_XIV_EN That.. Sounds like a RuneScape problem. Not a XIV problem.
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JustinM/Intel 💎
(@Rs_JustinM) reported
client keeps ******* crash fix this **** @RuneScape @JagexSupport is gets me killed atleast 3 times a week and yes before you rweet me it i have read the auto responce bs also my pc is more than capable of running the client
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Nickypoo
(@NickypooRS) reported
@JagexSupport I have an unpaid balance for unauthorised transactions on the account 'n1ckyp00'. I was wondering if I were to have them cleared, or if you guys can simply reset the RS3 account, so I can login again.
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Agn75
(@RS_Agn75) reported
@JagexHelpL0ne @JagexSupport My login name was leaked and someone with a bot net is mass spamming an incorrect password just to get it locked, you can check that internally, if needed, I can give you the proofs via PM
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joe kallio
(@KallioJoe) reported
@JagexSupport Hey Cody, I've already tried all of that sadly. I was going through the process to login like the osrs website said, and when I went to create a login for the main game (for an account I've played on mobile through google) its a brand new acc. And I can't access my acc off mobile
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Raye🐺
(@KngRaye) reported
@JagexAsh Who do I @ for that? Also have a question on the huge problem in RuneScape twitch. How is it that twitch channels can get a sub button and promote gambling websites for RuneScape gold? As well as showing it on screen? I mean I would think jagex would want them down.
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September
(@September_RS) reported
All these noobs running around with golden clue titles, that they will never get. Can you fix it @RuneScape !?!
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Jeremy Almquist
(@JeremyAlmquist1) reported
@JagexSupport Sorry but the account recovery process is terrible. Confusing to use, leads to nothing but dead ends or errors. I worked really hard on these accounts and then they just vanish without reason and it seems impossible to get them back.
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🍰KashiKakes🍰 (Vtuber duder)
(@KashiKakes) reported
This "Error 15" in Runescape is some of the most ridiculous bull I've seen from a game company. As far as I can tell this error has been around for over a year now with NO response from the devs/support team about what's the deal. They don't even provide a fix which the -
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ByahTyler
(@ByahTyler) reported
@JagexSupport I got an email that my accounts email was changed. I can't find a way to submit a ticket or anything, but that isn't my email. Someone else is doing that, how do I fix it
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Odin Alfadir
(@LordOdinAlfadir) reported
@JagexSupport Runescape mobile app constantly freezing now, when engaging in combat or skilling. Why would this be? Never had this problem before. Just came back after my account was restored.(the Returned)
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Callum
(@WotsitsRS) reported
@JagexSupport @JagexAsh is there anyway to make it so I don’t have to type Authenticator into my account EVERY single time I login, thanks
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Trylla Terrameyer
(@TryllaT) reported
@JagexSupport hey can we get some kind of update for fishing on mobile? It's really hard to tell what kind of fishing spots are around compared to desktop! Good work on the login lockout! <3
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christopher seeney
(@christo20461124) reported
@RuneScape @enkoro_art We will keep you updated throughout week of any login lockout progress... Bullshit... meanwhile we are sorting out events that still locked out people won't get to do
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ACTheRockDevil
(@ACTheRockDevil) reported
@JagexSupport hi, is there anyway I could speak to someone in DM's about an issue I'm having? I've already raised a ticket but it's not been resolved, apparently someone called Mod Dibs is dealing with it?
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Jeremy Almquist
(@JeremyAlmquist1) reported
@JagexSupport Nothing is working, this is very frustrating. I don't even know why either of my accounts have been locked. Error 15 over and over. All the avenues you've given me go nowhere or result in error 15 again. Or I get to a point where it asks for an authenticator, I've never had one.
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graftkicks 👞
(@dangrafty) reported
@ShaneQU87774301 @RuneScape I Had the same issues with my account too, so frustrating mate, message daniel_recovery on instagram they got back my account for me...
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Rudys
(@Rudys31172024) reported
@JagexHelpL0ne @JagexSupport My problem says that it is error code 15, this problem exists since December 2020 my account does not log in from that date and I tried to recover it answering the questions I have no success
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Nickypoo
(@NickypooRS) reported
@JagexHelpL0ne @JagexSupport I have, they told me to pay the debt because they wouldn't clear it, so I did, and still the debt remains. Payment was taken from my card and has been processed also. So i want to login.