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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (25%)
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Game Crash (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Urbandale |
Sign in | |
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
| Charlotte |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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GreenRuby
(@GreenRuby16) reported
@HazzaIsHere_ @RuneScape No offense but these all sound like personal issues, not issues with the game, maybe except the tick. You might be better off moving on to something else for sure
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Benz rowe
(@benzrowe) reported
@ErikSalovaara @JagexSupport the only way you can get your account back as it was, then you will have to contact @Mikelhack3 for assistance he will help you fix your account or contact him on whatsapp +13172966488
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Derek
(@UnknownYunsen) reported
@JagexSupport Hey, I have a problem where I deleted my email a few years ago but didn't change it. Last fall I got a new phone and lost my authenticator. I can't log in because I don't have my old authenticator and I can't disable it because I no longer have my old email.
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NitemareNati_Gaming
(@NitemareNati) reported
@JagexSupport I can’t appeal my ban even though clearly I am not the only person having this issue!!! Can someone ACTULLY HELP instead of generic reply’s I want my account back!!!! Or a damn refund on my 3 month membership that I was NEVER able to use because I was banned because I was HACKED!
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Sunset Sissy
(@IllusionFunni) reported
@JagexSupport You see, when I go to file a report. It tells me I need to have an account. But, I cant login to my account due to error code 15. So, I'm stuck.
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anthony 😎😎
(@PhysicistIsrael) reported
@JenkM8 @JagexSupport I had the same issue but it was solved by rex_tools1 on Instagram just contact them now and thank me later..
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Rendi
(@Rendi_Mento) reported
@RipperRooOSRS @OldSchoolRS @JagexSupport Account services would be impossible to prove/ enforce as anyone with a vpn would have the same result - and all transactions are done outside the account. Also if drop trading was the issue we would have likely been hearing about this long before just the last few weeks?
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Lionel Gregory
(@LionelGregory7) reported
@JagexSupport I believe the issue i'm having is the 3 emails i've had linked to the account isn't the original. Original has my old phone number but i don't have my phone and i've lost access to that email. Is there any way to fill out a more detailed recovery which allows more than 3 password
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Mateus Medeiros
(@med_mateus) reported
@JagexSupport How do I submit a ticket through that page? Whenever I click something related to my problem I just get redirected to one of the previously mentioned articles.
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El WarLord
(@ElWarLord) reported
Those involved can’t acknowledge the verity of the case, that’s why when the issue is reported there isn’t a valid justification! @OldSchoolRS @RuneScape
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John doe
(@Johndoe79890277) reported
@JagexSupport I'm needing help with a subscription issue
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Jenk.eth
(@JenkM8) reported
@JagexSupport it keeps telling me to login after every single page and it just looks suspicious. anyway i can just reach out via email or social media?
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Mateus Medeiros
(@med_mateus) reported
@JagexSupport I have been through all of these pages, I have provided all the information I remember for the account and nothing came of it. Could someone please check the system that sends email about email changes? I have seen many others with this problem.
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Canderos
(@Canderos_) reported
@Rendi_Mento @OldSchoolRS @JagexSupport VPNs/proxies route your connection through a discrete set of servers owned by the company you purchase the service from, Jagex will be able to tell if you use them and they'll still be able to ID you personally through HWID or other methods.
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RS UNRELEASED
(@RS_NEXT_GEN) reported
An entire skill is broken (Dungeoneering), only a slither of available armour is viable, one of RuneScape’s most unique selling points are nerfed (quests - not just bosses but puzzle damage, traps, poison), there’s little reason to use weapon A over weapon B, etc. Very deflating
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tatum
(@Tatummktg) reported
@JagexSupport Hey there! I can’t seem to get access to my account and I don’t have access to the email anymore that I made it with. I input info like my first ever password, payment info and transaction number, but the reclaim account service still denies me
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Sunset Sissy
(@IllusionFunni) reported
@JagexSupport, hello again. After my previous report on the issue of me getting Error cod 15. I waited a couple days and then tried it earlier today. Still got error code 15, so. Decided to report it. But, you need an account to report something. And I forgot my password.
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Delete Maiden enthusiast
(@pur3gh0st99) reported
@OldSchoolRS Did you fix the issue where we randomly stop attacking vasa crystal?
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Alex
(@GuldPoseidon) reported
@RuneScape Can you please fix the texture issues? 😔
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Jenk.eth
(@JenkM8) reported
@JagexSupport Just did this and i get Error 15, I logged in around 2 weeks ago, purchased 3 months of members and 10 bonds and then went to login on mobile today and i spawn in a completely different area next to a bank with different items, a lost gilded scim and lost around 10m gp
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nightbwoy #BLM
(@nightbwoy) reported
@JohnHDee I saw you login to RuneScape earlier lmao
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Iain Skaggs
(@IainSkaggs) reported
@JagexSupport Hi, thanks for the reply! I've waited 24 hours as recommended and tried to sign in again, however I am still receiving Error Code 15 when I try to access the login page. I've tried on Opera, Chrome, and Edge, and on two different computers and my phone.
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Laura in AK
(@briar_queen) reported
@JagexSupport hey, I've been playing for a couple months on mobile, no issues, until I linked my email, now the app is healing me to validate my email... Except I'm not getting any emails from you... Not in my inbox, not in my spam folder. I'm a paying member! Fix it!
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Lisa Faltisco/Kotera
(@KoteraLisa) reported
@JagexSupport The thing with this is I only remember my character name ‘cus of the game center login
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sleeper
(@Dear_SleeperRS) reported
@JagexAllstar @RuneScape @OldSchoolRS hope it resolves the login and intermittent world lag issues 🤞
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Alex A
(@AlexA55439296) reported
@numeropapapalv1 @JagexAsh @JagexSupport Same I had a legit account banned. Typical Jagex and their useless customer service
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Rendi
(@Rendi_Mento) reported
@RipperRooOSRS @OldSchoolRS @JagexSupport For sure. Yeah I’ve been seeing posts about this everyday in the Facebook group and some people are saying the amount of Reddit posts are about 10x normal for this issue, just seems like not everything is adding up lol.
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Gray Harris
(@Graysonclash_) reported
@JagexSupport your account ban appeal system sucks. Let me talk to customer service if some sort pleeeeease.
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Amanaman99
(@Amanaman991) reported
@JagexSupport Hey thanks for your reply. Sadly I cannot fix the issue via your support page. It just tells me to make a new account. Could you help me fix this?
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WCM
(@Michael57916427) reported
@JagexSupport (rsn: Bad Raven) My main account was hacked and perm banned for macroing. I was NOT even playing the game when I was banned, the account was phished. I attempted to log into a fake link and was DDoS attacked. My ban appeal was denied, is there any hope? Please help