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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (86%)
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Online Play (6%)
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Game Crash (6%)
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Glitches (2%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wilmington |
Game Crash | |
 Sydney |
Sign in | |
 Augsburg |
Glitches | |
| Wilmington |
Sign in | |
| Newton Falls |
Sign in | |
 St Helens |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Sweet__Skrilly
(@Sweet_Skrilly) reported
@JagexSupport So I linked an email to the account and it wouldn’t let me login using the linked email. I tried to add a login email and when I followed the instructions it said to tap google icon after login. I did and when so it unlinked my accounts. Now email or username isn’t found. Help me
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Io Chip oI
(@Io_Chip_oI) reported
@OldSchoolRS YOUR ******* AUTHENTICATOR IS BROKEN AND EVERYTHING IS GONE. Seriously, the support team have taken ages to get back to me and after disabling, re-enabling, changing my password, recovering my account, everything is gone. 10 years of service, ******. Cheers 👊🏾💯....
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emily
(@eeemly) reported
also i just wanna say - fantastic job to the runescape team on the login lockout. i only had to spend 15 minutes of my time retrimming after not playing the game for almost 2 months
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J4mG
(@Odencey) reported
@JagexSupport I believe I was wrongfully banned for Botting due to switching clients from Runelite to Steam or Hijacking. I was away on holiday and I came back with a disabled account. I don’t know what happened? I already did my first appeal and the issue was never addressed.
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adde chergui
(@AddeChergui) reported
@JagexSupport That's the thing. my evidence is the earliest and most accurate. I can provide with info regarding when i moved, where and its zip codes. Even trans id's, two passwords which were the only ones used. I can provide with everything BUT internet provider service. So WHY do you deny?
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Hippie
(@Thetribridking) reported
I login to runescape and my first fight with a kid I’m max I hit a 22-67 gmaul-ags on his 20 hp. But everyone has auto eat clients now so he survived with ease 👍🏻 @JagexAsh this is why the game will fail, jagex can’t stop clienting. Might aswell just end the game
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Nicholas Lynch
(@chefnicklynch) reported
@JagexSupport I keep getting error code 15. I've tried many times over the past few days and keep getting the same error. And I'm now no longer at home on my normal ip. I'm out of state taking care of a terminal ill family member. I can prove the account is mine. It needs to be locked for now
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Nik
(@eyeDoge) reported
16 year old Runescape Etsy merchants talking about the issues with developing and updating Runescape. Please just keep printing your 3D crap and keep your terrible opinions to yourself.
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Brandon bazemore
(@Brandonbazemor3) reported
@JagexSupport I need help trying to figure out why only my main account is getting the too many login attempt for the last 12 hrs. Its not locked i can log into mobile ive tried every single thing thats listed on the page and nothing is working.
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runescape create a customer support email address
(@RunescapeEmail) reported
@JagexSupport Thank you very much it's fixed now. I just was worried because I thought it meant someone else was trying to login into my account.
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Mendi
(@Mendi42326368) reported
@JagexSupport Hey, I can't get access to some parts of the website. I've had error 15 for a week now. I've tried everything. Here is this incident ID: 980000340076933870-143969300985940107. I'm just trying to access account recovery for my original account back in 2013. Thanks
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adde chergui
(@AddeChergui) reported
@JagexSupport I dont think you are listening to me. Please stop referring me to the same links which i have used plenty of times. I need real help, not help through links which wont do any good. Can i get in touch with a moderator who can solve this issue with me. Stop giving bot answers.
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Doug Jumper
(@DougJumper) reported
@JagexSupport I know the login, I've submitted several requests but they keep getting denied even though the information is correct to my memory.
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****** Addict
(@HeroinAddict2) reported
@JagexSupport @JagexSupport after I clicked the link in my updated email, it brought me to the recovery page instead not allowing me to reset the password, that is the problem. Now every time I try to do recovery on it after answering all of the questions it auto declines and I'm stuck
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Big Mig
(@BigMigTV) reported
@JagexSupport Can you please stop giving me brain dead answers. My account is having issues because of a very specific problem. For the love of god help me.
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silver van
(@slbnpls) reported
@JagexSupport Hi, is this the login name or the display name? I am trying to change the login name.
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silver van
(@slbnpls) reported
@JagexSupport Is there any way I can change my login username? My account has been recovered so many times from people knowing it, I feel like. It's not the email login one; I made my account in 2006.
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jane🥰
(@lovelly234) reported
@Blueheathen @JagexSupport I had similar issues but I was recommended to kinkhacker001 on WhatsApp he helped me recover my account go to him he knows what to do you can go to him using this phone number +1 (240) 718‑8218
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Big Mig
(@BigMigTV) reported
@JagexSupport This doesn’t work. I get error code 15.
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Vallarelli
(@RobbyVallarelli) reported
@JagexSupport @BigMigTV Please look at my tweet, I don't mean to crash this thread, but I have been tweeting the same question for 3 days with no reply
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Sweet__Skrilly
(@Sweet_Skrilly) reported
@JagexSupport I’ve already done that too. It told me my account didn’t exist for the hundredth time. I have told you guys that a million times now and nothing to fix my problem. You guys are the shittiest support team in the world.
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WayneTable
(@WaynesTable) reported
@Antivaxer_rs @OldSchoolRS @JagexAyiza Piggybacking - thoughts on trouver parchment for kits+mutagens so we can pk with them? I don’t see an issue with ancestral bc kits are removable. Mutagens are harder I suppose bc it’s a permanent change when adding a vial
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MuzMcBoy
(@muz_boy) reported
@JagexSupport hey its me again , i still cant recover my account having exactly same issue (biiling details) that it is not even mines ,remember account hacked i submmit strongest and earliest information on the form ,but u still asking for those details.(need answer not link).
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Jhonatan
(@Jhonata44045101) reported
@JagexSupport my account "heavy keo" was permanently banned for RWT, I cannot find an explanation for this as I have not broken any rules. I made the account about 2 years ago and have had no problems until now. I would much appreciate finding a solution to this problem, thank u
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Graciemarlin Hurtado
(@GraciemarlinH) reported
@JagexSupport Please check why my cc was banned, the problem that happened was with my internet company that they changed from one fiber optic to another that's why they banned me @jagexsupport
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Sweet__Skrilly
(@Chil_Villian) reported
@JagexSupport couldn’t add login email to account linked with google and accidentally unlinked google to the account. Now I can’t sign in. I’ve been trying to sign in to my account for months now. I lost my phone in a house fire and can’t get back into my account I created before
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Zach
(@scatpackzach) reported
@JagexSupport I forgot my login email for one of my accounts, what can i do?
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Jhonatan
(@Jhonata44045101) reported
@JagexSupport Hello, my account has been penalized, I have not broken Any rules, I am confused, i would like to find a solution to this thanks so much
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Felipe Naves
(@FelipeNaves4) reported
@JagexSupport Im telling you mod, i cant access the report error page, and i did everything recomended to fix, can i send the problem ID ? Since i cant send on website
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silver van
(@slbnpls) reported
@JagexSupport My accounts been recovered numerous times with my Authenticator enabled; they would change the email and disable the Authenticator. I feel as if the only way to truly secure it is to change the login name. Is there absolutely no way for you to change it internally?