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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (28%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Scunthorpe |
Sign in | |
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Pidgy
(@PidgyEdits) reported
@SirSuhDude @JagexWest @OldSchoolRS That would also be an absolute dream, but there might be some issues with distributing an entire games worth of assets to the public.. unless.. they wanna just send them to me and ill be good 👉👈😳
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Frank Williams
(@KelvinGrove8) reported
@dboyfromthed @JagexSupport I strongly recommend @movicyber he help me recover my hacked account when I have similar issue. Send him a dm ASAP is guaranteed
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JamesPlaysOS
(@JamesPlaysOS97) reported
@JagexSupport you guys have a lot of problems with #OSRS accounts being stolen, etc. it’s hard to recover them and it’s a let down Especially when a customer reaches out for help through Twitter, everyone gets the same dialogue and no actual help.
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Minato
(@MixedBassers) reported
Anyone else been getting lag? seems everything in the back ground runs fine while my clicks/character does not register. cant do any pvm at all. Check my connection seems its not from my end. @JagexSupport @OldSchoolRS
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ROSEMARY GERTRUDE
(@ROSEMARY106310) reported
@dboyfromthed @JagexSupport Go inbox DIRECT_CYBER On Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Staffan Larsson
(@StaffLarsson) reported
@JagexSupport I have issues with logging into my account, my email has been locked and my RuneScape account has an Authenticator that I have not set, my billing info is attached to that account thus I require some assistance, pls dm me
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Zachary Romano
(@ZacharyRomano5) reported
@JagexSupport I answer the security questions, provide the name/location of who paid for the account, and some generic info about it. They are still getting denied instantly. I played this 10 years ago, I obviously don’t know what my password was or I would just login.
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Chris Robinson🇨🇦🏒
(@ccrobinson95) reported
@OldSchoolRS Please DM me, I have a problem with signing into my account
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Zachary Romano
(@ZacharyRomano5) reported
@JagexSupport Please help me fix this or manually review my appeal and tell me what info I need to provide.
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jogers
(@jogers08) reported
@JagexSupport hi I really could use some help with some account issues I have been having I have already made two tickets and have not had any luck. I have been a player since 2008 and would greatly appreciate any support
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Zachary Romano
(@ZacharyRomano5) reported
@JagexSupport Is it at all possible to get help with this? You just keep saying the same thing even though I’m telling you it’s not working.
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Pcis
(@Pcis4000) reported
@JagexSupport I have an issue I need to raise to you, none of your support pages are realted to it and it looks like there's no way build into your support to raise a general ticket or things that aren't on the list (Which is ridiculous) How am I supposed to send you a ticket?
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Arrick
(@AceFaithless) reported
@JagexSupport I cannot login to my account except by using google login, I went to change my password and it informs me that the password I entered is the same as current password so I know all my info is correct. But on the website and client it wont work. SOS
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OmG Trey
(@BubTrey5) reported
@JagexSupport Yeah, the problem is its saying it’s sending password reset appeals, I don’t need to reset the password I know what it is.
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LiL Grand Piano
(@OsrsChem) reported
@OldSchoolRS Fix your god damn security so people aren’t getting hacked left and right. S/o steam bypassing 2fa. You owe alot of people all their items back. Cowards
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Travis Hoskins
(@TravisHoskins65) reported
@OldSchoolRS access trouble error 15 and unable to disable authenticator.
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James
(@Innafricansblog) reported
@MelvinRizvic @OldSchoolRS I had the same issue ..I never taught of getting my account back …massive appreciation to @GageDavis3 on TWITTER .. for recovering my ..suspended ..locked.. hacked or banned .. disabled account you should check them out too.... or #Lod_teq on Instagram
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Kj.alajlan
(@Kj_alajlan) reported
@JagexSupport @JMR_Bone i'm facing same issues
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KJTHoward
(@kjthoward_RS) reported
@1st_Uruk_Hai @JagexSupport I wouldn't even bother replying tbh... Support are actually worse than useless. I can almost guarantee that no one there even knows that any changes were made and they'll just repeat the same copy/paste replies without properly reading your message or even checking out the issue.
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Eric Bonolva
(@eric19991996) reported
@JagexSupport I need help getting my account back. I tried to login but it says I have an Authenticator which I don’t have access to anymore. I tried disabling it but I didn’t receive an email about it. I sent in a recover account ticket but was denied. What do I do #osrs
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brien bran
(@ZestyBran) reported
@JagexSupport The issue with that is I don’t have tools to find out where he is from, we know him from discord and in game and he sent some concerning messages
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Clemii
(@Clemkillz) reported
@JagexSupport It's been to no avail.i've sent a more detailed email to Jagex Support designated email. Where I could provide a few different details than the ones I've been providing. since it's had no success,different ip address login to my account would already be a red flag hope this help
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Zachary Romano
(@ZacharyRomano5) reported
@JagexSupport Please fix this or manually review it. It’s really disappointing that I can’t get any help with this considering I paid to be a member when I played.
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Ross Brymer
(@RossBrymer1) reported
@JagexSupport Hi, currently having issue recovering an account, I think it’s been changed as every time I try to log in it’s doesn’t ask for Authenticator, this is my main account and the recovery isn’t sending an email to the registered email address that was on the account
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Zachary Romano
(@ZacharyRomano5) reported
@JagexSupport This just sends me back to the submit an appeal page. I would like help from an actual human. I’ve submitted several appeals and answered the recovery questions right and locations correct, but they keep getting denied. Please fix this.
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jogers
(@jogers08) reported
@JagexSupport Yes. I am trying to change my registration email and have followed all the steps and provided all necessary information and I am still having trouble
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Travis Hoskins
(@TravisHoskins65) reported
@OldSchoolRS No access error 15 and unable to disable authenticator
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OmG Trey
(@BubTrey5) reported
@JagexSupport I can’t do that because there is a Authenticator to login, got a new phone and lost the Authenticator. The appeals get declined no matter what proof I put. Guess I’m just ****** then?
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DJW_Dahv_De_Slav
(@DjwDe) reported
@JagexSupport Part 1- I'm currently having a pretty scary issue, I messed up and got caught using macros to high-alch while I was playing with the kids, and I wore the ban for 2 days, and submitted a appeal, and stated that I did commit the offense
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Exeiled
(@exeiled) reported
@RuneScape Is it possible to update security protocols for Runescape. The Authenticator is good but I would like more safety measures like case sensitive and special characters to be implemented into password creation. Maybe a more secure bank login as well.