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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (25%)
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Game Crash (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Urbandale |
Sign in | |
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
| Charlotte |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Micheal 🇸🇪
(@Friendlygymgoer) reported
@SicknezOSRS You could maybe try a different browser? If that doesn't work, try tweeting @JagexSupport, they might be able to diagnose the problem.
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Neferpitou
(@Broitsstyler) reported
@JagexSupport I made a big mistake. When I sent my account recovery in to change my email since I dont have access to it I put the old email in at the top thinking it was asking for my login not the new email... My account is locked now and I cant get in :'(
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AhmadAnsoori
(@KosMos12345123) reported
@JagexSupport Hi there. Some players have found my login email and keep spam logging it. I have changed my password and enabled auth. I was wondering if there was anyway of changing my username so it doesn't keep getting spammed.
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JagexHelpElf
(@JagexHelpElf) reported
@Jordan96229071 @JagexSupport Hi Jordan, Please could you give just your display name (the name people see when you type in the game chat) and we will ask @JagexTyran if it is possible there has been an error in your case. As it's Christmas though, I doubt he will see this thread for at least a few days.
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👑 Ramon 👑 #BidenHarris2020 👑
(@Raaamonnn___) reported
@JagexSupport It was no biggie. All I had to do was reset my WiFi. Problem solved. Thanks though Merry Christmas. 🙏🎄🎁🎁
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Springalinga
(@Springadinga) reported
@RuneScape RIP had no time to login yesterday, can't claim it now I guess?
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odisho
(@odisho1996) reported
@JagexRyan @JagexShogun @JagexRyan hi i have problems to log in to my acc main i keep getting name password reset denied i even cant log in to runescape 3 page but i can see my name into hiscore something wrong going on plz help me if you see this it happen on 24 dec christmas eve :( ?
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Jakub Wicher
(@kuba4485) reported
@JagexSupport Can't login to my account due to my phone with authenticator breaking down. Mail to disable authentiator comes after 20 minutes and it is already expired. Even that i have acess to my mail, account recovery gets keep denied. Is there anyway you can help me?
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👑 Ramon 👑 #BidenHarris2020 👑
(@Raaamonnn___) reported
@OldSchoolRS So on mobile I can't hop worlds on the login screen and during the game. Is this a glitch? @JagexSupport
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j~sungyoon simp
(@yooniesfatbussy) reported
imagine being 24 (jobless) and yelling at your 20 year old sister, who has corona and can’t work and won’t be paid, for downloading a game and making your game (runescape) crash after playing it for 2+ weeks.....my brother can relate
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odisho
(@odisho1996) reported
@JagexHelpLuke hey i have an issues to login into my email acc on runescape 3 and i tried everything but i keep getting my your name is denied but wen i type my name on hiscore sunday 13th its show but i have authenticator on my acc plz help if you got time and marry christmas?
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Thao Phan
(@TetraTheFish) reported
@JagexSupport Y'all banned my account for using 3rd party software. But all I'm using is RuneLite? Can you fix my account I have no program software that allows me to bot. I think you guys made a mistake
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Avoiding
(@Avoidin20490109) reported
@JagexSupport hey some of the items in my bank aren’t showing? Like the item icon itself is invisible but the amounts on top of it is showing how do I fix this issue?
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brandon
(@bmacs1024) reported
@JagexSupport Today i tried to login to my level 3 fisher that is from 2003 and it says I've been permanently ban for macroing on oct 18th, i have not played the game in 6+ months. I have no idea what to do this is very sad for me on xmas eve :(
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odisho
(@odisho1996) reported
@JagexHelpElf Ohh but i cant logg in to runescape even wen i try but wen i type in on hiscore my name show up like normal nothing like banned i can still see it there the issue is i cant logg in to rs3 but i got authenticator and bank pin everything :/ ?
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Extra Backup
(@ExtraBackup11) reported
@JagexSupport good evening, I am having trouble having the deactivation request for authenticator sent to me email. It is not sending whatsoever. Can you please DM me to get the issue fixed,I know my password, the authenticator is not allowing me to make any changes to my account
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Legal Pot
(@CodyBar13115276) reported
@JagexSupport can you please help me? I am having problems with my account.
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Gianmarco Fonseca
(@SicknezOSRS) reported
@Friendlygymgoer @JagexSupport This is really sad because i want to play in runelite and wont be able just because Jagex cant seem to fix an issue that have been there for over a year for lots of players
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Turdyberry
(@turdyberry) reported
Tweeting at jagex till they fix their support day 1: @JagexSupport please please please contact me in DM or email about an unfair ban which has not been reviewed correctly! i am 100% sure this is a mistake which i could not have done anything about! PLEASE HELP ME :(
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odisho
(@odisho1996) reported
@JagexHelpElf @JagexSupport Yes to changeEmail i cant logg in to runescape page to change it plzzz i have trouble to logg in
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Max McCollin
(@MaxMcCollin) reported
@JagexSupport I have an issue with Prime Gaming and I've contacted Twitch and Amazon but after all the fiddling with accounts, they have told me to contact Runescape. I couldn't find any info on Runescape website or any option to contact with my issue.
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Zach BLM
(@Sinsaennum) reported
@JagexSupport having issues buying a bond. On pc it just declines my card and on mobile it says "that service is not available at the moment. Please try again later" it has said that for like 3 days now. My card isn't the issue because I bought a membership with no issue.
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🖤
(@d_cordray) reported
@JagexHelpElf @JagexSupport I'm on a Google phone so Chrome is my default browser, I tried changing default to Opera and I'm able to login on the site but the app is still not loading up. It just crashes now.
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odisho
(@odisho1996) reported
@JagexPoerkie @JagexPoerkie hi i have problems to log in to my acc main i keep getting name password reset denied i even cant log in to runescape 3 page but i can see my name into hiscore something wrong going on plz help me if you see this it happen on 24 dec christmas eve :( ?
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Jordan
(@Jordan96229071) reported
@JagexHelpElf @JagexSupport I was banned for buying an infernal for 14 days. I got rebanned again for 21 days exactly 30 days after the first ban date, I have NOT bought an infernal or broke any rules. I think this was some sort of glitch. Has happened to others too
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Martyr104
(@dillant104) reported
@JagexHelpElf @JagexSupport I appreciate the response, however this does not offer any solution to my problem. Someone else is bruteforcing my account with a bot, and your game is telling me I can't login to the account I paid membership with.
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Sebastian Karjel
(@SKarjel) reported
@JagexSupport I'm in need of support regarding a ban that was issued on my trailblazer account. As I have not broken any rules this ban must've been a mistake. When trying to appeal the ban, I got an automated email denying my request. Please help me!
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Startled Cat
(@dontmakeloud) reported
@OldSchoolRS hey I'm having an issue with the OSRS mobile app. I keep getting redirected to the Jagex websites cookies policy when I try to log in with my username and password.
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Gianmarco Fonseca
(@SicknezOSRS) reported
@JagexSupport Hello, Im having issues the last 3 days with my runescape main account, im being able to enter from mobile but from runelite im having too many logging attempts. From same pc tried to log in on my alt and no problems... Also tried to log in with same WiFi, with 1/2
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jokerco
(@jokerco6) reported
@JagexHelpElf @JagexSupport So I’m just supposed to restart the game? I’ve never botted a day in my life this is the most absurd customer service I’ve ever encountered.