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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (25%)
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Game Crash (8%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Urbandale |
Sign in | |
 Sydney |
Sign in | |
 Upton |
Sign in | |
 Heidelberg |
Sign in | |
| Scunthorpe |
Sign in | |
| Charlotte |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Paaaapa Spacey
(@thel0rd0fspace) reported
@JagexSupport I've tried using the standard recovery method, but I'm having an issue with it. Is there any way you guys can reach out to help me?
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Mr.Doove
(@DooveMr) reported
@JagexSupport Thank you! I will submit it as soon as it lets me, it currently says "Error: Sorry, a problem occurred while submitting your request, please try again later." currently
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Darth Madara
(@DarthDubz) reported
@VossMollyWater @JagexSupport @JagexAsh Kev, You can bypass this problem by using the new Steam client as it's in C++. I know it's not Runelite. But its a start, while they focus on the real problem.
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Shom RS
(@rs_shom) reported
what's happeing to world 324? it's so laggy can you guys fix it... ? or is it the end of PvP in OSRS ..... @OldSchoolRS @JagexAsh (ash i dont blame you , just tag you cause your the only one who reply) :P
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Jordan Lea
(@jordlea10) reported
@nicknongambler Lootboxes are for sure a problem. This is a more pure and real form of gambling, just using online currencies. I can purchase @RuneScape gold from websites, and use that to gamble with on websites that specifically use that currency. Its a real issue on this and other games.
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Mr.Doove
(@DooveMr) reported
@JagexSupport Still coming up with the same message "Error: Sorry, a problem occurred while submitting your request, please try again later." even after clearing my cache and rebooting my laptop
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YRN Laurence
(@JLColetti1) reported
@JagexSupport for the life of me..I can't remember my login email. I know my password and in game username I even have screenshots of me playing on the account but ive searched through every device I've played on to find the email and I can't. all I want to do is play please help
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james seago
(@jamesseago12) reported
@JagexSupport someone has my login info and has been login spamming me for 3-4 days now, is there anything that can be done about this?? is it possible to have my login changed or something?
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WillTheThrill
(@WillTheThrillTV) reported
@JagexSupport Im not trying to change my login information, the account was created in 2005 so I cannot login with an email. Im trying to change the email attached to the account so i can add extra layers of security ( authentication ).
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Will
(@FeimsterWill) reported
@JagexHelpFrost @JagexSupport This is not correct. I can prove I’ve played on this account this year with screenshots. I’ve always used ‘Pureruney’ as the login name as I’ve had the account since 2006. and I was never banned in 2014. I was only banned this year. I can prove that with screenshots as well.
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Will
(@FeimsterWill) reported
@JagexHelpFrost @JagexSupport In 2014 I changed my character name from Pureruney to a couple names and then ‘loony.’ That’s why it no longer shows up. But Pureruney is still the name I login with..
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HK
(@hk22__) reported
@matthewmercer Original RuneScape login screen music or pretty luch any Minecraft music.
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TE for os
(@teforos) reported
@JagexSupport I will do that then, thanks. That aside, there is absolutely nothing I can do to stop a malicious too many login attempts attack. The solutions don't work at all when its like this, and i can just hope.
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Kevin Si
(@KevinSi1994) reported
@OldSchoolRS hey osrs team, Got trouble to login... It says I haven't logged out from my last session or the server is busy
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Basic Boy Things
(@BasicBoyThings1) reported
@JagexSupport So that cleared up, I got the reset password email. However, I still am not getting the verification email. I’ve upgraded to be a member on OSRS, but still don’t have a verified account. The email verification process seems broken.
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Frank
(@FrankTudisco) reported
@JagexSupport someone is actively trying to hack my account, I’m locked out due to too many login attempts. I just reset the password for like the 10th time this week. What can you do about this?
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saadon
(@bsaadon) reported
hello @JagexSupport, i need your help. i lost my old phone with authenticator, and I believe my registration email is malfunctioning and unsafe and i can't seem to open the disable authenticator link (Cisco Security error message shows instead).
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Secret nub
(@Secret_nub) reported
@JagexSupport This is what I got told a few months ago. When I was able to log in again, my pin had been removed, and bank had been emptied. I had run through all the proposed options given to me through twitter and forums. Now, it's happening again. Doubt it is the issue.
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elsockylong
(@elsockylong) reported
@JagexSupport @JagexSupport further to the previous tweet I seem to have no further feedback, please can someone get back to me on how this issue can be furthered with more clarity provided. Thanks
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tooQuick
(@kidrant3) reported
@JagexHelpElf was wondering if you have any suggestions on how to fix the audio with the RuneScape
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Oscar The Grouch
(@TrashyOscar) reported
@AnimeOsrs @OldSchoolRS Lmfao you are literally spite voting. You can't tell them to fix it when you're the problem.
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Andy Lynch
(@Randylynch17) reported
@JagexSupport Is there an email address I can send my problem too? I had an older account that I recovered a few years ago, the username was rileyroxon8, but I can’t find him on the hi scores even tho he has 99 fishing, I was trying to log into that account but it seems it doesn’t exist anymor
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Erik Trulsson Wallin
(@twzta96) reported
@AOAATube @skill_specs @OldSchoolRS Ubfortunatley there is no real fix. Except Being able to swap username and then hide it on stream forever... Which sucks but this one isnt really on jagex. It's them trying to avoid hackers and stream snipers abusing the system cus they have nothing better to do.
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Joel Winter
(@JoelWinter1) reported
from
Polesworth, England
@OldSchoolRS @OldSchoolRS I’ve just earns myself a Skotos then teleported out of the cave....and it’s disappeared!! 😫 Why’s that happened? &more importantly can you fix it?
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bullrun247
(@bullrun247) reported
@JagexSupport I have reached out numerous times about my accounts. My main and my pure got banned for macroing. I was not active for atleast 4 months. You guys unbanned my main but not my pure. My pure's username is "32225" Please resolve this issue. Someone had my account
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kev
(@VossMollyWater) reported
I’ve been getting spam logged on my account for the last week (I can only login on mobile and not pc) and chance I could get some help? @JagexSupport @JagexAsh
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Dude
(@Dude74608293) reported
@JagexSupport I was hacked again man I had a bank pin and everything why aren’t you fixing this issue man not even notified of my bank pin cancellation
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XeroBone
(@XeroBone) reported
@JagexSupport I can log in through mobile but not pc tried all of your tips to fix it none help
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Quanarin_RCC
(@debdeb519) reported
@RuneScape i have lost the account i had worked on for more than 10 years because my authenticator wiped my rs information. my phone reset itself. Got denied for a chance to recover twice. "I dont have acces to authenticator" takes you to a pin locked place. Fix your ****.
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Daniel
(@adviised) reported
@JagexSupport I need help accessing my authenticator. I got a new phone and do not have access to the old one. I have my username login/password but I can't get access to it. Username Can Resist