Is RuneScape down?

RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.

 No problems detected at RuneScape

RuneScape problems in the last 24 hours

RuneScape Outage Chart 03/07/2021 12:20

At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Sign in 95.75% Sign in
  • Online Play 1.75% Online Play
  • Glitches 1.25% Glitches
  • Game Crash .75% Game Crash
  • Matchmaking .50% Matchmaking

RuneScape Outage Map

The most recent outage reports and issues originated from:
AustraliaSydney Sign in
AustraliaSydney Sign in
VenezuelaCaracas Sign in
VenezuelaBarbacoas Sign in
VenezuelaMaiquetía Online Play
United KingdomChesterfield Sign in

RuneScape Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

RuneScape Issues Reports

Latest outage, problems and issue reports in social media:
  • W83Official Official W83 (@W83Official) reported

    I will start supporting the @RuneScape and @OldSchoolRS questions. For any questions feel free to ask. From login issues to in-game bugs. What to do in certain situations or help you recover. I've been getting alot of questions on disc recently. So here we go!

  • W83Official Official W83 (@W83Official) reported

    @Omy_aching_back @RuneScape Nothing will be lost. Just locked out as one of the login-servers has issues. It will be a temporaily issue. Please remain patient. @Omy_aching_back

  • JayIlliad J (@JayIlliad) reported

    @JagexSupport Here is my issue: My Google acc linked to my original RS acc has been deleted. That google acc had my authenticator linked to it. I deleted the Google acc since I graduated HS and wanted a more "professional" email address. Therefore, locking me out of my RS acc.

  • Leedsu_ Clinton W Smart (@Leedsu_) reported

    @JagexSupport hey I'm having a problem logging into my account. "Error loading your account. Please contact customer support." I can log into my ironman account but not my main.

  • Chvleee Chvrleee (@Chvleee) reported

    @JagexSupport thank you for resolving my issue!!! Its no true what they say about you! Customer service was good to me!

  • TuukkaTurunen1 Tuukka Turunen (@TuukkaTurunen1) reported

    @JagexSupport 1st link: Changed phones, already got rid of my old one, so I cant activate / deactive authenticator. 2nd: registered email is expired, unrecoverable, so cant do that either. 3rd: Doesnt get me anywhere, as it asks to login, see above why that is impossible.

  • Ap3xGumpy AP3X Gumpy (@Ap3xGumpy) reported

    Is anyone else on runescape still getting the loading your profile error?

  • Aaliyah9594 Aaliyah (@Aaliyah9594) reported

    @ethoxyethaan1 @JagexSupport My account got same similar issue.. i contacted support services but they wouldn’t help me...I got referred to @cyberbrainsecurity1 on Telegram and they were so helpful and reliable. They can help you

  • Ap3xGumpy AP3X Gumpy (@Ap3xGumpy) reported

    @JagexSupport I still have not been able to log into my account for 3 days now and i sent in a ticket can you please fix this fast it's also wasting my membership.

  • Property009 Sophia Eva (@Property009) reported

    @LikeyafaceRS @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @_Jackroland_

  • LikeyafaceRS like ya face / GoodOldLuck (@LikeyafaceRS) reported

    @JagexSupport My RuneScape account is hacked and the automated hijacked account self service does not work. I play Runescape since 2002. Please assist!

  • TuukkaTurunen1 Tuukka Turunen (@TuukkaTurunen1) reported

    @JagexSupport You dont have anywhere to put for example picture of my real ID, or chat or email where i could discuss this issue. Only looping appeal form. As i precisely provided the info already to you what the form asks. Its getting really frustrating that you cant help me with this issue.


    @timkellawayout1 @JagexSupport Send me a DM or WhatsApp me +1 (978) 496-9255 to get your account fix back in few minutes

  • Jimmie_innie louis kimberly (@Jimmie_innie) reported

    @timkellawayout1 @JagexSupport It was the same kind of issues I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @dark_hack9162

  • TuukkaTurunen1 Tuukka Turunen (@TuukkaTurunen1) reported

    @JagexSupport It is an endless loop with you guys. Again denied, and asking for the same info I provided to you in that specific appeal. As I cant login to that account, because it asks auth, and cant deactive the auth, cos email is expired. Those pages wont help me as I cant do anything.1/2

  • Chvleee Chvrleee (@Chvleee) reported

    @JagexSupport please help me with updating my email on account as when i tried i was locked out of account, i cant access email associated with account for over 4 years now!! And it has become a security issue now! My Authenticator is linked up to an old phone that barely works

  • UberDerp Matt @Informed Pixel (@UberDerp) reported

    I havent been able to log into my Runescape 3 account for 4 days, apparently theres a server issue that is effecting a small portion of players and of course my *** is one of them, I just want to upgrade my smithing man.

  • shenko2k19 marian (@shenko2k19) reported

    @Martijn43843859 @JagexSupport I was also hacked, I contacted Support Service and there ain’t helping, thanks to +1 (662) 368‑8669 on whatsapp they helped me regain access to my account, send them a message right away they’ll help ya

  • KriegerCM CJ (@KriegerCM) reported

    @Ninja_Foxxy @ESPNKemp @RuneScape I know the first server was fixed. But the ongoing issue is for people with the “error loading profile” error, this is what me and the RS post is referring to, there has been no fix yet.

  • niahbaker Niah - $5 OF SALE (@niahbaker) reported

    @JagexSupport Hiiii Dawid. His account AndyPOG has this error: "Error loading your profile. please contact customer support" pls help i miss him in game

  • therealdefiled John Costello (@therealdefiled) reported

    @JagexHelpFrost @Lonit_ @JagexSupport Hi, for the past 3 days I have not been able to login to RS3 either, it says - "Error loading your profile. Please contact customer support." ign - defiledchaos

  • Middy_wolfeh Fenrir (@Middy_wolfeh) reported

    @JagexSupport so do you have an ETA of when you'll fix your damn game and be able to load my RS3 account? I was already at my wits end with this game but man this is the cherry on top.

  • Ninja_Foxxy Khalid Mana (@Ninja_Foxxy) reported

    @KriegerCM @ESPNKemp @RuneScape Two servers where the profiles are stored in were broken, one of them was restored and the players who had their files on it could get back in, the other one which is much more complicated to fix is still broken.

  • NoobletRs Fat Nooblet Rs (@NoobletRs) reported

    @JagexSupport my account was compromised. I have seen a multitude of ironman accounts on reddit having the same issue or very similar - being banned falsely after killing zulrah, I hope this gets more exposure in the coming weeks and my appeal gets rechecked and I get unbanned. 2/2

  • _ChristianLowe christian (@_ChristianLowe) reported

    @JagexSupport Hey again, you replied to me already with the same advice. But as I said before, the IP thing is an issue for me. I discussed it with your extremely helpful coworker @JagexHelpElf who understood that I had a migratory childhood so the automated recoveries auto-deny my appeals

  • Oxzorr Oxzor (@Oxzorr) reported

    @Valkyrie_786 @JagexSupport It seems to me like the cache files have been corrupted. its loading in the client incorrectly, once logged in throws errors kicking you out. this is a client & cache related issue. Try deleting cache and reopening the client and wait for it to redownload the cache fresh again :)

  • andrew03689137 andrew (@andrew03689137) reported

    @DoomedBob @CayteaCrisis @RuneScape Why would we want to waste more money on what seems like an unreliable service? lol

  • CJB_098 Chris (@CJB_098) reported

    @RoozardRoo @RuneScape Everybody got the same ticket response essentially saying “sorry, we’re trying to fix it and we’ll let you know when it’s fixed”. Also FYI I can get into my OSRS account but not my RS3 account. So, that’s something. It’s made me remember how much I actually do enjoy OSRS

  • andrew03689137 andrew (@andrew03689137) reported

    @Baciandrio @RuneScape About 96hrs later, still can't login, removed from Runemetrics, Removed from Hiscores, All my post on the forums have also been removed... Idk??? I don't know if there are that many other accounts experiencing these symptoms as well?

  • RunescapeSmash Runescape For Smash (@RunescapeSmash) reported

    @mazkoshia4smash I'd want Runescape Guy and Phoenix Wright to get in but Crash and Sora seem more likely imo. Maybe Phoenix has a better chance then Sora but Crash seems nearly inevitable.