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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (69%)
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Online Play (25%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Heidelberg |
Sign in | |
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Ripper Roo
(@RipperRooOSRS) reported
@ParasailerOSRS @OldSchoolRS I want to agree, but Nechryaels are the issue. 65 XP each and you're able to kill 500+ an hour on task. That's over 30k prayer XP per hour on top of the already insane Slayer, Magic, and HP XP. Did I mention it's also profitable?
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Blake Hoxsie
(@blake040796) reported
@JagexSupport So no one gonna help me then? Literally still error code 15 and can't recover my "locked" account ffs
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Mason Kole
(@Mason_Kole) reported
@RuneScape @primegaming I claimed my rewards today and I didn't receive the umbral chest. Anyone else have this problem?
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Connor Hsia
(@DustyNoodler) reported
@JagexSupport I would love your help with an issue I am having, one night I log in to grab some bonds from my friend and when I tried to login the next day my account was permbanned with no ability to appeal.
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Tommy Gonzalez
(@TommyGo48996502) reported
@JagexSupport I have a problem, I cant find my registered email or login email but I do know the name of my character in game. What are my options?
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Chloe
(@Chloe_Duene) reported
@Jeffr94835215 @JagexSupport OMG!! thought i was the only victim of this, like i got banned wrongly and I tried contacting their service but they always gave me a robot reply not until i got in contact with @hack.machine on instagram who got me back into my account he should help you
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tanbilzerian
(@TanTheManOgan) reported
@OldSchoolRS change the login screen back or else
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RamenNoodle
(@EvilRedLion) reported
@JagexSupport why isn't jag authentication loading on login. I set it like 4 days ago I think and it still doesn't ask for a code. I'm not going to say which method I used unless I'm contacted in game by a jmod.
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dk ho
(@Bayes_Rule1) reported
@NevermoreRS @OldSchoolRS not steam client not their problem init
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Jonathan Rosfjäll
(@Neotrailer) reported
@JagexSupport Hi, I've lost access to my email and the login for my runescape account wont accept my authenticator codes. I've tried to recover the account but I get denied even though I've been the owner of the account for 15 years.
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Dina Adams
(@DinaAdams19) reported
@CandyceHardwic8 @JagexSupport I also have similar issue contacting support but nothing changed until my cousin recommend @rixxytech to me and he help me recover my locked account back in 30mins. His an expert.
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Drake
(@MrDaddyDrake) reported
@JagexSupport help, I cannot login to my account. Said too many attempts try again in 5 minutes, after waiting and trying again did not work. Changed password now it's saying incorrect username and password...pls halp
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Blake Hoxsie
(@blake040796) reported
@JagexSupport My account is locked... I'm trying to do account recovery and getting error code 15 from different devices...don't understand what happened as I was playing on my phone and just tried doing a simple swap to my computer which I've done 100s of times. In off work and want to play
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Mustafa
(@Mustafa95467884) reported
@JagexSupport @JagexSupport I have read this already many times but its not working. And if i remember the email I wont disturb u. I,m really tired of talking same thing. I dont know, when I provided the right and exact info then why my appeals are denying.
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brad
(@lawlessbradley) reported
@JagexSupport hello im having trouble with recovering my runescape account ? im not sure why i feel like the amount of information im giving is well then enough id like to speak with someone hopefully with emails or dm's im sure i can easily validate my claims
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Drake
(@MrDaddyDrake) reported
@JagexSupport help, I cannot login to my account. Said too many attempts try again in 5 minutes, after waiting and trying again did not work. Changed password now it's saying incorrect username and password...pls halp
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Michael Sanders
(@jaythedeader) reported
@JagexSupport @JagexTyran He got the ban appeal back however its stated the ban was applied correctly. Is there some issue using physical tools, foot pedals etc, to help play? Or remote access tools for when he cant sit at the PC? He's very worried he will get Permed now and not know why.
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Michael Sanders
(@jaythedeader) reported
@JagexSupport He got the ban appeal back however its stated the ban was applied contently. Is there some issue using physical assistant tools, foot pedals etc, to help play? Or remote access tools for when he cant sit at the PC? He's very worried he will get Permed now and not know why.
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Dina Adams
(@DinaAdams19) reported
@tehachapi12 @JagexSupport I also have similar issue contacting support but nothing changed until my cousin recommend @rixxytech to me and he help me recover my account back in 30mins. His an expert.
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Michael Sanders
(@jaythedeader) reported
@JagexSupport @JagexTyran Sorry for another msg, but hes logged back in and said he checked his inbox and the msg he got says he "may have" broken the rules, but the appeal says he did, so now hes more confused. hope you can help, dude loves RS and is shattered this happened.
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𝕮𝖆𝖎𝖙
(@caitrstv) reported
Kinda wanna stream RuneScape again today I think I’m broken
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Blake Hoxsie
(@blake040796) reported
@JagexSupport I was logged in on mobile and tried moving to my PC was told password was wrong when it's not. Tried resetting multiple times but kept getting error 15. Account is now locked "due to bring stolen" but won't let me process recovery options. Please help.
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Beckey Daniels
(@BeckeyDaniels) reported
@MrDaddyDrake @JagexSupport Recently support services are very annoying...my account was having this same issue earlier today, I contacted support but they wouldn’t help me ...thanks to those who referred @ cybermonstersecurity on instagram they were very helpful,reliable and trustworthy.
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Sweeeets
(@SweetestFoxxy) reported
@MattytheMouse Could it be bots? Runescape had a huge botting problem when I played
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29
(@RSN_29) reported
@JagexSupport I have an issue with a player abusing and bullying on discord and on the game. What can be done when most of the issues are not ingame and cant be reported?
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hallikullihaistapaska
(@hallikullihais1) reported
@Emmaontwitch @PiNNyBoyy someone may try find to out your email address by doing failed login attempts,ti hack your runescape account? get authenicator for email and rs(different ones like google and Microsoft).
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God of Stars
(@Astral_Titan) reported
@JagexSupport whenever I enter my clans citadel the screen goes black and only shows the loading please wait box but it will remain black unless I close the client and reopen for it to work with no issue. I’ve reported it as a bug in game this has been going on since last week.
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gymgoer
(@Friendlygymgoer) reported
@sanatizedosrs If you don't want to click on any links that I provide, go to the RuneScape website, and at the top-right corner, click on support, then type: Forgotten login on the search field You can navigate to a web-form if you click ''Still stuck '' -> No -> No -> Maybe we can help 2/3
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jimmy harding
(@jimpurel) reported
@JagexSupport once again i am trying to get a reak answer as to why mu acc is being banned. Ive gone through all the proper channels and still no results of any kind please fix this injustice.
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Cody
(@iTzCodes) reported
@RuneScape @DarkHorseComics Question, for the new prime gaming rewards, we were supposed to get an umbral chest, I did not, and on the news post for the new quest it says we should be getting 1 chest, is that an error?