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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (67%)
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Online Play (27%)
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Game Crash (7%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play | |
| Sumaré |
Sign in | |
 New Plymouth |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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音速のポシ
(@poshinoposhi) reported
@JagexSupport I'm trying to recover an old account that got banned around 10 years ago. I'm also trying to log into it via the website but I am unable to because of an authenticator I have lost a couple years back. I'm having trouble trying to find an email. Please help.
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You rc 2
(@You_rc2) reported
@SaniOSRS @OldSchoolRS Ya my take was lock the packs behind a item from TOB. Make a npc thats requires you to show a sang or a scythe. This way its really for the late game irons dealing with blood problems.
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Probably trying to 100% a game
(@IdiopathyRs) reported
@AlvinMerks @ikuurs @JagexSupport Sadly Support isn't going to do anything. It'll be just... have an issue? Report it. :(
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Jiggy Watt
(@JiggyWattRL) reported
Honestly I think the biggest issue with games that aren't based around a competitive scene is 100% online tutorials/guides. My greatest memories from gaming was cluelessly wandering around the map in Runescape with no clue on what to do and it was amazing. (1/2)
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Fitrie Pratisha
(@FitriePratisha) reported
@FeralNpc @JagexSupport My account was hacked a few days ago, and every step I made to get it back did not work. As I worked hard for those accounts. I heard about unihacksupport on insta services and decided to try their services and I got them to resolve my account issue their help. They can help you
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CryptoCat
(@Crypto_BTC_Cat) reported
@JagexSupport @OldSchoolRS But how when I provided proof? Thats this is a misunderstanding How come you can't lift it - if it was in error? I dont understand 😕
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Born for Nex
(@Sandurr) reported
@rschewb @JeffManTweets @JagexSupport Like support will do anything. They’d just reply with “having problems with lost items? (Link to a page that doesnt help you). ~mod a
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dfjgndfgj
(@sfdtghjsdrftj) reported
@JagexSupport Damn, i just tried transferring my username from one account to another, i went to a private area and did not mention it to anybody but it still managed to get stolen? Either system error or some sort of bot, i'm assuming there is nothing that can be done? Cheers
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Sani
(@SaniOSRS) reported
@You_rc2 @OldSchoolRS Lol they didn’t even fix them. The beauty is that blood rune packs wouldve fixed it for irons and still kept them for mains but instead they ****** them both up
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Stefano Modica
(@ModicaStefano) reported
@OldSchoolRS I thought this update will be able to bring myself back into the game but still cant login without a VPN to change my ip. Getting the Too Many Login Attempts message, anything i could do to fix it? @JagexAsh :C (not account banned or anything, cant login to any osrs account)
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Stefano Modica
(@ModicaStefano) reported
@OldSchoolRS @JagexAsh its been 5 days by the way, waiting didnt fix it
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DoubleDee
(@DoubleDee_YT) reported
@Ultrapk1 @OldSchoolRS Common issue on total worlds. Try a nameless world and the problem will vanish.
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Eric Volaski
(@EVolaski) reported
@OldSchoolRS @OldSchoolRS Not sure if other plays are reaching out for this issue. I had qc before the release of LoG meaning that Fishing Contest is already completed. The Wiki says that "You cannot get another pass after completing the quest." Due to this, I am unable get a whitefish. Fix?
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Lucas Mateus
(@_Lucasmateus21) reported
@JagexSupport I can't change the registered email because the account is blocked, I need you to send me a message on my original email that I use to login so I can reset my password
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Donnie
(@LordMoon44) reported
@RuneScape hey I claimed the RuneScape prime prizes and I get everything but as I was suppose to receive 35 keys I only received 20. Can I ask y’all to fix that or do I go to someone else?
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Nathan Nicholas
(@TheAmberChief) reported
@OldSchoolRS @JagexAsh is there any chance you or any of your colleagues can contact me in regards to recovering my osrs account please I'm struggling to receive the emails after I put a request or an appeal in. I have access to the login email but not receiving anything iv tried several time
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Mandrue
(@MandrueRs) reported
Dagannoth kings are extremely busy in league worlds. Could you please remove the 1 minute colldown on private insances for dks so that getting crashed and world hopping is no longer an issue? @OldSchoolRS @JagexLight : )
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Jack
(@ringo805_2) reported
@JoeBlume4 @JagexSupport @JagexSupport It looks like there is an issue with the auto cheat detection incorrectly flagging accounts that are running clients on Linux. I also experience this issue
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Gen
(@Geneevee) reported
@Shady__Knight @OldSchoolRS My personal experience with their customer service is amazing. Sure some times it does take a bit longer to receive a reply, but they do eventually respond - even back and forth mails/responses do receive a reply and have recovered many banned accounts because of it.
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Nathan Nicholas
(@TheAmberChief) reported
@JagexSupport @OSRS Could you be able to get someone to contact me direct please so I can give the login email and any relevant information so they can help please
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TwistedShark
(@TwistyShark) reported
@OldSchoolRS Why isnt lovakite ore being fixed to work with molten miner and the craftsman? This is an essential fix ive been waiting weeks for...
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StonedJew
(@stoned_jew) reported
@OldSchoolRS Fix the ******* game before u bring more stupid quests, you game full with hijjck account,Bots and bugs fix this first u dumb cheep *** company. and pay better to your programmers maybe then no need updates every 10 min.
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Joshua Healy
(@josh_healy) reported
@JagexSupport I've been having trouble claiming Twitch Prime Loot since doing a In Game name change, this has been going on for a year and a half now. Please can you support
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TwistedShark
(@TwistyShark) reported
@TemplarMavet @OldSchoolRS The description of molten miner clearly states "any ore" and jagex has promised to fix any effects to reflect their description
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Mod Light
(@JagexLight) reported
@Lmachain1 @OldSchoolRS We've disabled the DOB prompt whilst we figure out the issues. It will likely come into a future game update, however, because it's a legal requirement - but we'll ensure this gets tested more and raise the concerns that you brought up. Cheers and apologies for any inconvenience!
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ozium
(@Oziumsleftnut) reported
@devinmcdermot Dude I won’t unfollow you because I do enjoy most of the stuff you post, but stop blaming gaming / RuneScape for part of your problems. It was there for you in a rough part of your life and you can’t tell me you didn’t enjoy it for atleast some of it.
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Malté Tamm
(@MalteTamm) reported
@JagexSupport I recovered my banned account after 10 years, however it was locked immediately afterwards. I tried to login again a few weeks later and it asked me for my 6-digit authenticator. Can you help me get my acc back please?
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Joe Blume
(@JoeBlume4) reported
@SoFFaaH @JagexSupport No need to keep me up to date anymore. I cancelled all of my accounts. GL on getting your issue resolved. Hopefully Jagex starts providing better customer service before they chase away all of their customers.
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Mod Light
(@JagexLight) reported
@Lmachain1 @OldSchoolRS The team is aware of several cases where people are not able to set their DOB correctly, and we are investigating what can be done about this. We'll update the news post on both Steam and on our website when we know the fix. (2/2)
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Nathan Nicholas
(@TheAmberChief) reported
@JagexSupport #OSRS Its now saying incorrect password which I find strange as I have access to the login email and iv not changed any password