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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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ty
(@tsmellsdude) reported
@JagexTwisted hi! my friend’s old RuneScape account may have been hacked & botted on back in 2019 on OSRS. he has never played osrs but tried logging into RS3 only to find it banned. It did not have Authenticator as he quit well before that service. User: Saphira697
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Andreas Larsen
(@AndreasLAndrea1) reported
@JagexSupport Hello. I got some really hard issues getting my account recovered. I give you all the information you ask me for. Then my appeal get denied. When i then go to "more info" you ask me the details i already gave you. I really need some help. What can i do
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Exonaut
(@exosrs3) reported
@Mcstronghuge FFXIV is still a young MMO, the majority of the fanbase aren't as callous enough to accept any form of humor or references yet. Meanwhile in @RuneScape There's a barrel making reference to the @OldSchoolRS initial polling from the quest Broken Home noting 2007 as a "vintage year"
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God B3ast
(@Jonathan_JSVP) reported
@JagexSupport But I already have more than 7 days waiting for a response and they always send me patches I would like you to fix my problems yourself, since you are the support of this game please 🙏 I need my account to be able to play
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John Ferguson
(@Pk3rlyfe) reported
@JagexSupport What if the hacker you stole the account did an appeal? Does it mean I am not able to get a response on my first appeal? I'm assuming so. Its been a know issue hackers will submit a ban appeal on high lvl accounts.
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Zanth McDaniel
(@geno1691) reported
@JagexSupport I have attempted the above procedures, and have made sure the email is registered correctly, as i wouldnt be able to receive my pardon otherwise. I need a manual fix. There seems to be a problem with the mail delivery service. i made so many attempts yesterday i had to wait 1hr..
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tim
(@tim29238112) reported
@JagexSupport Hi, my account was Hijacked and when i recovered it and tried to login and play it was disabled due to Macroing. I have secured my PC now and i have made an appeal but still waiting.. You guys wasting my PAID membership. RSN : Fist
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ParvoVirus
(@virus_parvo) reported
@JagexSupport, hi, i tried to login my account a few years after quitting the game (cuz of life choices), it says it was banned for macroing on OSRS, i dont remember playing osrs on it, i had a maxed RS3 account i used to play, i tried to appeal the ban 3 weeks ago,RSN T0LDM0DFKU
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Cristopher
(@Cristop85595828) reported
@JagexSupport hey i have a problem where my bank close itself, chat boxes close itself, i cant open lodestone network, or open the interface to reedem a bond, cant open oddment store.If it helps something that was 2 days ago that started, my membership ran out and i had a pet out
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Mark234
(@Markiliky) reported
@oliwer36522315 @JagexSupport @JagexTyran Oh dem!!! I would advise you contact cyber_unlocker34000 on instagram he help you fix it when my got hacked he fixed it my account is working good now and I thank cyber_unlocker34000 for getting my account back
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Dan
(@JADxDAN) reported
@JagexSupport Hi, question regarding premier club. I have an RS3 account I login with via my username and an OSRS account with my email address; both these accounts share the same email. If I purchase premier club on the RS3 account, will I auto get the member benefits for OSRS?
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Jawunleashed
(@jawunleashed) reported
@MoistCr1TiKaL Dude I swear, my trust issues began when I didn't get a Runescape GF for 500gp...
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Dynamite D
(@TheDynamiteD) reported
@JagexSupport Thank you for the response, however therein lies the problem. The email it keeps sending the link to fix this mess to is the email I am having the issue with. I’m unable to access this email due to it being my oldest that I cannot (1/2)
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Stephen908
(@Stephen9083) reported
@JagexSupport So I just tried to login and it said my account was banned. Was wondering if there was anyway to look into further or if there's nothing I'm able to do. Thanks in advance.
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SWORDFlSH
(@SwordFl) reported
@JagexSupport This is my second appeal because i believe i deserve a second chance. I've never been banned before and don't think a permanent ban is fair considering i haven't broken any rule before. I was high alching 6 mage lvls from 60 to 69. IGN: "SWORDFlSH" WITH A L. Thanks
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ReisenLoverX
(@ReisenLoverX) reported
having trouble sleeping but going on runescape at this time is probably a bad idea so I'm just wasting time watching videos even though i could do runescape stuff at the same time
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Ultrajvosa
(@stormzz94) reported
@JagexSupport For some reason since today I am not able to login into my account. I tried chaining password and everything but it did not work. It says "Too many login attempts". The problem is, I am not able to login on to official Runescape website as well. Tried different one2
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Josue Aude
(@josue_aude) reported
I am having problems with my account, is it possible to speak to one of you in private? @JagexSupport
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JagexHelpElf💙
(@JagexHelpElf) reported
@coreenapurcer @JagexSupport your usual location, usual computer, and without using a VPN or proxy. If you have moved home and/or changed your Internet Service Provider since creating your account, please also give details of those changes. 2/2
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Mod Ash
(@JagexAsh) reported
@zarukahn333 For account help you'd need the Support team instead. They're JagexSupport on this platform. Might be worth sending them the error message's "incident ID" and timestamp, if you have those.
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Sam
(@kaozbender_) reported
@snoteroo @OldSchoolRS Not a joke, no problem :) Anything you need let me know! Glad to help.
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Ryan Fritz
(@RyanFritz2) reported
@OldSchoolRS PLEASE FIX 3RD PARTY DETECTION. IF RUNELITE IS ALLOWED, WHICH IT SAYS SO ON THE NEWS PAGE FROM NOVEMBER, 2019. GOT BANNED FOR "BOTTING" WHEN I WAS USING RUNELITE.
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Brandon mcgillis
(@brandonmickg) reported
@RuneScape I have an account with you guys for over 15 years and I recently tried to login and the password isn’t working , I have attempted to recover in the past when I forgot the password with no issues but it’s not like it used to be being much harder is there any other way
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Brandon
(@Brandon14706554) reported
@JagexSupport All im asking os you further investigate my account instead of ignoring the issue.
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Dynamite D
(@TheDynamiteD) reported
@JagexSupport Get access to atm. I have tried everything I can think of to log in, but it will not work. Until that email can be accessed or manually removed from the account, I have no way of solving this issue. I’ve run out of hope for this situation...
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Brandon
(@Brandon14706554) reported
@JagexSupport Which I believe your wrong. Im just asking if you can review it further than you have. Appeals are useless unless you actually have evidence or a content creater. im just asking if you will further investigate it. If not, like i said, you appeal system is broken.
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Dave Statius
(@TankUndflieger) reported
@Umbrel48 @DSMWeatherBro @OldSchoolRS The only time I’ve had this problem is going somewhere that has a lot of people. So the exchange and the soul wars centre is the two main ones for me.
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John
(@Master120344) reported
@RuneScape why is it so difficult to try to@get ahold of of someone? I kept trying to reset my password and it kept giving me errors whatever I put in wouldn’t work I tried all the guidelines of password RS wants and still no good now it says I’m fraud!!? Help!!!
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Umbrel
(@Umbrel48) reported
@TankUndflieger @OldSchoolRS I’ve been reporting it for a good year now, every update is slowing making it worst, they don’t appear to care as they don’t even acknowledge there’s a problem
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DudeFrank
(@DSMWeatherBro) reported
@TankUndflieger @OldSchoolRS Hi. I’ve had problems like this at ZMI. If you reduce your max frame rate - it should help the crashing. You’ll have to remember to turn it back up when in less crowded spots!