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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Immonina
(@YoruBadG) reported
@NedimNeca @JagexSupport I also got hacked, i contacted support service and they didn’t do anything about it...But @creedtools on instagram helped me get access to my account💯
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👑
(@DAILYJ0NAS) reported
@JagexSupport the primary email I have on my account has been deleted and it’s not retrievable, is there a way I can change the primary email on my account so I can change my password? my login email works and I am able to access it.
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Fady Ghonaim
(@BlueTwitte) reported
@JagexAllstar @RuneScape You mods don’t even care about your players. Useless service
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Druhque
(@druhque) reported
@JagexSupport it’s been 4 days and i’m still having the same problem. can i get my account separated from my steam account?
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Markus
(@Markus65435853) reported
@RuneScape Pos jagex u locked out my account I can't login and what email, such bs lock me out of my ironman....
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AB.
(@ABoness_) reported
@JagexSupport Hello, where can I make a request for membership to be revoked? I have had an ongoing issue for over a month now and nothing has been done about it or looked into, and I will not be able to progress in the game further down the line so there is no point.
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Spongus
(@tubby_blumkins) reported
@JagexAllstar @RuneScape nice fix the website but wont fix the game smh
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B0 T 0X
(@oscaper77) reported
@JagexHelpFrost @JagexSupport Thank you! That's all I wanted to hear now we can get on with this. Yes, I cannot log into the game period. I have error codes and also my account password is changed so that doesn't help me. I cannot get to the point of requesting a password change because of error code
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Mod Allstar
(@JagexAllstar) reported
@rswillmissit @RuneScape It's a fair point. May I ask though - why did you want to login at that point (as opposed to just clicking "account"?
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Rossy // Xenonz
(@XenonzRS) reported
@JagexHelpFrost @JagexSupport Load of bollocks, tried for the last 24 hours - also I can't contact them as it states at the bottom as it asks me to login to contact and guess what...I can't login because my account is locked?????????????????????????????
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Frank Blömer
(@Frank_Bloemer) reported
@oscaper77 @JagexSupport Coud you please provide me with an email adress, I am desperately trying to reach customer service and all I get is answers from bots
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Matthew Blehm
(@BlehmMatthew) reported
@JagexSupport It's not locked out. You all keep avoiding the problem with generic responses. I recovered the account and just want my stuff or its worth back.
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Mod Allstar
(@JagexAllstar) reported
@TryllaT @RuneScape I regret you feel that way. However if I share an article about login issues that does not update everyone with something new I am sure somebody will say "It's unprofessional to share this article if there is no update" I feel like there is no win scenario there :)
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Mod Allstar
(@JagexAllstar) reported
@California292 @RuneScape we were torn on the side bar, whilst useful it also did not lend itself to the layout of the page. As for the colour - we can tweak that if we find it's a problem
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Talipen
(@TalipenGaming) reported
@RuneScape I got an email a few weeks ago about this, I checked the acc status and it had been banned, then banned again for RWT both bans occured when I was unable to login to the acc. Yet during that entire time I was unable to login and hadn't for years?
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Alexander stan
(@Alexander_stan0) reported
@Tyranwyn @JagexSupport I had similar issue but after contacting help for weeks no reply a friend recommended me to #clef_toolz on Instagram or text him on WhatsApp +1 226 455 5846 he helped me recover mine in less than 30mins
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JN
(@Juan7489) reported
@JagexSupport The thing is I received an email saying my registered mail for password resets was changed and that's what's bothering me... And when I tried to login I got the email/password incorrect message. I have 2fa on both account and email so idk how they got it.
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Shawn
(@nitrostolics) reported
@JagexSupport March 4th was 2 weeks ago, will there be another update on the situation? 2 weeks without being able to login.
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Mod Allstar
(@JagexAllstar) reported
@Rhys_Dyson @RuneScape thanks - was just playing with the menu. It is like that because it's the same styles on the non-responsive pages but we can probably fix that with some overrides so ill jump on that this afternoon hopefully. As for the overlay good spot - will add that to the snag list :)
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Vegard Simonsen
(@vgrdsmnsn) reported
@OldSchoolRS please fix bracelet of clay, theyre using two charges?? pls rollback andf give me my charges thank you @JagexAsh @JagexAyiza
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Mod Allstar
(@JagexAllstar) reported
@San4311 @RuneScape Yeah I feel you there. Part of the problem is we are still not serving everything over but good news is we're getting there!
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👑
(@DAILYJ0NAS) reported
@JagexHelpFrost @JagexSupport the problem I’m having is that I don’t have enough information on when I created my account, I don’t remember and it won’t allow me to change the email without knowing that information
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Ian Johnson
(@masterkeaton1k) reported
@JagexSupport It was still broken when I checked today but I've finished that step now so there's not much point in reporting a bug. Thanks for the help though.
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rdfc05
(@rdfc05) reported
@Kiwi_Pet @JagexSupport i have done everything making a twitter account to find out whats going on was my last resort i have not been hacked i cant sign in onto the website but i can recover and change my password but not log in.
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Miles Aston
(@MilesAston) reported
@JagexSupport My account has been flagged as one of the ones that are locked due to the login issue. Any update on this? It's been a week since the last update (that i can find) and i'm getting worried.
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Spongus
(@tubby_blumkins) reported
@MQCCape @JagexAllstar @RuneScape in runescapes case they already near water they just cant fix the boat.
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munchkin
(@AustineMary4) reported
@Tyranwyn @JagexSupport My account got locked too...i tried contacting support support service but no response so..I went online and searched for a hacker then I got referred to cyber_smart_security on Instagram i was doubtful at first until they helped me recovered it.
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Rhys Dyson
(@Rhys_Dyson) reported
@JagexAllstar @RuneScape Oh right, I didn’t even think of the web account related problems it could have caused. Sometimes I forget how integrated all Jagex services are, but also, I’m sure they’re way more interconnected than I could even imagine 😨
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TxkyoSakura 🌸
(@TxkyoS) reported
@JagexSupport I click on the link. I've waited over 24 hours with the same error message coming up. I click on the contact part and it asks me to login. I can't login to even contact about it. You seeing a pattern here? I'm unable to login to anything regardless
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GingerBeardie
(@GingerBeardie) reported
I have countless issues with the RS3 client on steam. Disconnecting when joining big chin, random freezes / crashes, flickering ability bar icons etc. Are these known issues? or are they just issues on my end? Wondering if i can fix these myself. @RuneScape