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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (82%)
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Online Play (11%)
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Matchmaking (4%)
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Glitches (4%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Alden |
Sign in | |
| Weirton |
Sign in | |
| Fort Lauderdale |
Sign in | |
| Marion |
Sign in | |
| Weirton |
Sign in | |
 Sejong |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Kris Wharton
(@KrisRyanWharton) reported
@RuneScape @JaheemRS I'm having the exact same issue. Cannot submit the form.
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B2BLucky
(@B2BLucky_) reported
@RuneScape @JagexSupport still can't log in on either of my accounts... says "error loading your profile. please contact customer support." names are b2blucky and b2biron. hope you can help.
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Sloan Hull
(@Sloan_Hull) reported
@wthp68 @RuneScape We’re you able to fix the error?
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Jess
(@Jess84829018) reported
@JagexSupport I am still unable to log in on Rs3. Says "Error loading your profile. Please contact customer support." My Ign is Maple Fe
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ThaStrake|Simon
(@ThaStrake) reported
@RSNboyd From what I gathered; Server issues, some players not being able to login and a reroll. Check @RuneScape or it's website for more info. :)
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7k🇬🇧
(@7K_GB) reported
@odisho1996 @RuneScape Random things seem to be broken for me at-least, i can log into the site , have no metrics stats appear, I cant log into game still either. Waiting for the Email from them😐Surely they should know what Accounts are broken and just fix them all
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BLACK LIVES MATTER
(@AffectionOsrs) reported
@LukeBBA @RuneScape With this issue it’s normal, same thing for me
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Tic Toc Robot Snot
(@TicTocRobotSnot) reported
@RuneScape Still getting "Error loading your profile". ETA on this issue?
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AlphA WolF
(@DennisAlphaWolf) reported
@JagexSupport I sent in a request to be able to get back on my account I got the error loading your profile thing was wondering how long it takes to get it fixed
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Chris
(@CTCmTRS) reported
i just want to play runescape and yet there's login issues that won't get fixed until tomorrow love that for me
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Samantha Moore
(@sgosnay) reported
@RuneScape I can't get in I am getting * Error Loading your profile to contact customer care* and this has been several hours on going
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Akivar
(@AkivarMC) reported
@RuneScape Have we seen any progress on When we might get our status back, or what those who have had issues can do in the meantime? I only lost 2-3 days of progress but also all day today that I could've been playing instead of waiting for the resolution?
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bdsp
(@bdsp24879519) reported
@RuneScape 16 year account gone just like that. :( try to submit a report and it just errors and closes out.
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Ian E.S. Adler
(@IanESAdler1) reported
@RuneScape There may be another issue as well. Whenever I try accessing anything under the NEWS tab on the homepage I get an "UNAVAILABLE: Sorry, this part of the website is currently unavailable" message screen.
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jc
(@f3ar7355) reported
@RuneScape As of write this tweet I still cannot login or submit anything to @RuneScape to get this resolved... PLEASE HELP as I've had this account since early 2000's
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Ryan Jordan
(@Vooligan4) reported
@RuneScape I am aware that there are ongoing issues but I am having one that doesn't seem to be being addressed and would like help asap. When I try to log in it says that my username or password is incorrect, when they are both absolutely correct, has this happened to others?
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AlphA WolF
(@DennisAlphaWolf) reported
@RuneScape I can't get on to my account in getting the error loading your profile when I go to sign in I sent a request for it to be fixed I was wondering how long does it take to get fixed
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Connor
(@Connor92078032) reported
@OldSchoolRS You guys probably already know but i'm experiencing lag spikes quite often. I've hopped worlds but its still happening.
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Xerannu
(@Xerannu) reported
@RuneScape @nglZaf Still getting the same error he got trying to report the issue.
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Mason Kole
(@MasonKole1) reported
@RuneScape @JaheemRS I have the same problem on my alt account. I get the same error and I'm using 2 different devices with 2 different IP. My computer and phone and still can't login or submit a report :/
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Sloan Hull
(@Sloan_Hull) reported
@JagexSupport i can’t file a report under the link for people not able to login due to the bug. Everytime I click it, it pops up Error 15. I have tried on 2 different phones, and a laptop. My rsn is Jaydin.
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Erik Torgler
(@ErikTorgler) reported
@RuneScape I have spent thousands of hours and thousands of dollars on your game over more than a decade. I am completely unable to log in. FIX YOUR SERVERS!
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Vernon Z
(@MirroredFencer) reported
@Jagex Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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Linette P
(@linaries71) reported
@RuneScape Still unable to login, Still waiting for CS response. My poor Farm animals are starving LOL! I hope they get this fixed soon.😟🥺We appreciate you guys!!!
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Dave Carpenter
(@SirEddy) reported
@RuneScape I am 100% done with Jagex. I have asked for your hepl on this issue and 0 response. Not one more penny from me.
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Vernon Z
(@MirroredFencer) reported
@JagexSupport Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November of 2020? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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kris 🧸
(@simpforsehyoon) reported
if someone were to break into my house right now and they saw me listening to hollywood undead and playing runescape i think they would just turn around and decide it’s more trouble than it’s worth
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Vernon Z
(@MirroredFencer) reported
@JagexSupport Hey- I decided to try to return to Runescape after about 15 years, and I found out that my account was banned for Macro-ing on the first of November of 2020? This wasn't me- and I can't put in an appeal and hijacked account report because I get error code 15 (1/2)
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Pyrnassius RS
(@Pyrnassius_RS) reported
@JagexSupport everytime I log in to the game, it just freezes. I'd this one of the issues you are having? Or is it my computer?
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sandra Simpson
(@Ehlana48) reported
@RuneScape I can login to the game but my husband can't.