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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Charlotte |
Sign in | |
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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The solution
(@jinx_7FN) reported
@JagexSupport I need help recovering my old account, all my stats are gone. I haven't use the account since 2013 roughly, but when I recently login it asked me to change me name. can you help? #oldRunescape member.
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laboraparty animal
(@ryjelsum) reported
@sharpx86k not that bossing is what i ever played runescape for but it seems like a big issue from my point of view, like osrs is running up against the limitations of the 07 combat system which is exactly what made jagex cook up eoc in the first place
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Arthur Gouhier
(@ArthurGouhier1) reported
@JagexHelpFrost @JagexSupport I feel like it's weird I can't be authentfied having the payment card, the login, the password, the authentificator and only being missing a mail that have been deleted. I'd love to be able to join some screen to prove further
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Monica Xendra Aviles
(@Xandra_Aviles) reported
@Sggssggs9 @JagexSupport I was in thesame kind of issues, I was having with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @ ethic_hacker101
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John holt
(@Johnhol35156558) reported
@JagexHelpElf @JagexSupport @Jagex Im telling you i have used all resources following these directions. Why wont you just resolve my issues? You know maybe im wasting my time i should just get ahold of the better business bureau and the irs and sue? 2 years of my life playing and my money back.
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HACK RICHEZ 💻
(@HACKKNIGHT2) reported
@Pogimon1 @OldSchoolRS Hello kindly Send Me A Message For Account Recovery Process 💯 Legitimate Service
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JagexHelpElf💙
(@JagexHelpElf) reported
@Johnhol35156558 @JagexSupport @Jagex Hi John, I have been reading all the posts I could find about this error code, the only other thing I could find, which I haven't suggested to your yet is to please try re-setting your Internet router. If that doesn't work, please try again tomorrow.
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Ricky Hirschi
(@rickyh340) reported
@JagexSupport Is it possible to learn the ip address of the incident? I have already changed my password and scanned for malware on my computer. If I have a security problem I would like to know.
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ABG Shaggy59
(@rangel512atx) reported
@JagexSupport I am unable to pay for an outstanding balance due for my RuneScape account I’ve been having this issue for almost a year now. I can’t just pay directly with my card instead of using razer gold?
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Darren
(@Darren70328423) reported
@JagexSupport Hi I have a account for runescape LOGIN ID : Outblast2 I have tried using online support but the email replied to me was my account has no been banned, But on record my account is banned for macroing since 2015. Can I check if I can appeal for this ban?
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Lee Hill
(@LeeHill08587660) reported
@daxavierre @Vjeran_ @RuneScape EoC is really a necessary evil. Is it good? Not really. Is legacy good? God no. EoC is very simplistic with no real depth to ability usage or cooldown management. But it was a step in the right direction. The real error was no follow up updates since its release.
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ROMBU
(@ROMBU7) reported
@JagexSupport I'm trying to change my display name via website but I keep getting those error messages.
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Cal
(@umllaC) reported
@JagexSupport im trying recover my account and im getting this message on anything i try ''Error: Sorry, a problem occurred while submitting your request, please try again later.''
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Lil Cheese 🧀
(@BirdFaceOG) reported
@RuneScape Will jagex ever address the lag issues in Osrs? I multiple times due to lag and inexperience while pvming and pvping. Mainly inexperience.
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James
(@J7scaife) reported
@JagexSupport My appeal has just been denied?! I'm trying to change my email address for an account I've since Summer 2016... my current email address can no longer receive emails because of a Microsoft server issue. Seriously it can't be that difficult to update surely
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Nickypoo
(@NickypooRS) reported
@JagexSupport @JagexSupport Banned since 2019 for an error on your end, and you guys refuse to look into it, awesome customer support right.
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Ash
(@Umbreu2) reported
@JagexSupport @scapefuel Ive also been having this issue
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Nathan Brant
(@aeshma88) reported
@JagexSupport my account was recently hacked, somewhere between 7:30pm pst - 3:30am this morning. Please check my logs. 50m in gold, 3m in planks, my bandos chest/lefsnear 40m on character. Please fix this. I don’t pay for membership services to be hacked on a secured account
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Arthur Gouhier
(@ArthurGouhier1) reported
@JagexSupport I'm having trouble getting my account back from support, i'm 100% sure that if someone manually review you'll find it quite easy to prove it's mine, can I have some help on that (Still paying membership on it)?
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Chris McArdle
(@CMcArdle23) reported
@RuneScape Does the update fix the crashing issues on mobile devices?
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Cutesteph026
(@cutesteph026) reported
@aeshma88 @JagexSupport I had the same kind of issues with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @cyber_sec12
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Jay SLayz
(@JaySLayzMLG) reported
@JagexSupport Yes, I understand that, but some of the information is no longer accessible or I do not have it as it has been 8 years since creation. Is there any way I can speak with a person directly regarding the account to work through these issues causing a roadblock?
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The solution
(@jinx_7FN) reported
@JagexSupport Cheers mate but that not the big issue, I just want my stats back 😭
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RCT98
(@_RCT98) reported
@JagexHelpFrost @JagexSupport I understand the registered email and login email are different, what I'm saying is the current user of my account has changed the registered email so, when I follow your steps, I recieve the email of recovery because the email is sent to his email (which he has set to my account
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John holt
(@Johnhol35156558) reported
@Jagex @JagexSupport padawannjohn here. Juat letting you know i asked jagex for help to resolve my issues someone haking and fraudulently charging my account the otherday i did my part and pay 10$ but told i owe 70 locked out and no help with these issues swept under the rug.
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ROMBU
(@ROMBU7) reported
@JagexSupport I create an account from my IP. Not from Schools/Libraries. It says "Access Denied - Error 15" Also states that the request was blocked by the security rules?
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Arthur Gouhier
(@ArthurGouhier1) reported
@JagexSupport So my reply takes almost no time, I'm getting a bit desperate. I do have : "Login", "Password", "Credit card", "Authentificator" and i'm only missing the mail adress (that got deleted), the account is blocked so I can't access it even though I have all login infos
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Nathan Brant
(@aeshma88) reported
@JagexSupport I have the timeframe in which it occurred. Just check logs. See my items and recover those. That should not be a problem. Take back from whoever I supposed traded to. I want my stuff back please.
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Arthur Gouhier
(@ArthurGouhier1) reported
@JagexSupport I'm having trouble getting back one of my accounts where I lost access, the biggest problem to me is I'm still getting credited for membership each month, support says i'm lacking information, can we resolve that somehow, I don't want to have to block payment.
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Lolzorkont
(@UNIQUE_LEADER2) reported
@JagexAsh Can you look into the account "elektro" for any suspicious login/recovery requests and lock it if possible? Thanks. @JagexSupport @JagexTyran