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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (65%)
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Online Play (29%)
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Game Crash (6%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Belo Oriente |
Online Play | |
 Heidelberg |
Sign in | |
| Braço do Norte |
Sign in | |
 Saint John |
Game Crash | |
 Valencia |
Online Play | |
 Redwood City |
Online Play |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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Zak_45
(@KlanVr) reported
@OldSchoolRS Who gives a ****? Fix too many log in attempts
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Leo
(@JWorldFn208) reported
@RuneScape @JagexSupport I finally got my account back! How do I lower lag? I put my graphics settings at the lowest settings possible and for some reason I still lag. How do I fix this?
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Boo Boo Kitty
(@XXXXXXX72307136) reported
@kubernite @SpacerBlu When space perceived as safety get overtaken or broken environmentally/mentally/stress I either become delusional. try to force change. flip out.. sleep it off.. LMAO!! Still blame myself for my irresponsible parents who set-up & killed scooby doo while I was playing runescape..
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Ryan Main
(@ryanmain1990) reported
@JagexSupport afternoon, I've recently in the last hour recovered an account I lost/got hacked a few years ago. I changed the password ect, but its currently saying incorrect information How can I find out if this account if affected by the login issue. Many regards Ryan.
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Sayne
(@SayneHD) reported
@TimsGamingNatio @OldSchoolRS No there is just literally no reason for having such bad servers unless you're EA. It's 2020 and we're still rocking house hosted servers. I can't name a single other MMO that has so many server instability issues.
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David
(@davidwoods122) reported
@JagexSupport hi there, I’m having an issue with clue scrolls. Took an active hard clue scroll out of my bank and it turned into two open clues, once I got the reward the second one disappeared and now I can’t do hard clue scrolls because it says I have one active but I don’t
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Sue Campen
(@SueCampen) reported
@KeyudaO @JagexSupport I had the same logging in , after trying every single thing that was suggested, I finally took the Google Authenticator off my tablet before giving up for the night. Much to my surprise when I tried to login to the 'change password' page the following morning it let me in
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LethalDNA
(@07Lowi) reported
@JagexSupport Can you guys help me with this problem or can you re direct me to someone who can
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Tanner James Mckee
(@TannerJamesMck1) reported
@JagexSupport why do yall not have live chat support instead of this? And why is it taking a whole week to unlock my damn account and nothing yall tell me to do helps solve this issue literally
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Housy5
(@Housy51) reported
@JagexSupport Once again... not working as i said before i DON'T thik it's a connection issue
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Zak_45
(@KlanVr) reported
@OldSchoolRS Oh amazing. Fix too many log in attempts glitch
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Christian Macias
(@xxchris007) reported
@OldSchoolRS Wish I can play but I keep getting the same error code to log in. I put in so much money on that account I can't even do a support on it.
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☁️ Cloud ☁️
(@squibw0rd) reported
@jagexsupport Hello! I dyed an augmented piece of Malevolent armour and added it into my keepsake box. However when I go to confirm the outfit, it tells me the item is no longer keepsaked. How do I fix this? Thank you!
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tom van den hoogen
(@afcahoogen) reported
@JagexSupport il dont hope il quit the nice game but if its not posible to solve the problem il think i need to quit. I dont wanne start again it take's alot of time to get a lvl 90 acount
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Mateus
(@Alemaozitcho) reported
@RuneScape Jagex please help me, i've received an e-mail that my account was restored, but i still can't login, and i don't find where to send a ticket, please i need help.
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Carson Crusenberry
(@CrusenberryC) reported
@JagexSupport Ironman acc not working on login with usual email.
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L
(@KLachie) reported
@JagexSupport Hi there, I have tried logging into my osrs account and the authentication code is required, but it seems my jagex login has been removed from my authentication app. I suspect it has been hijacked. I sent a reset password form in but got denied. Not sure what to do
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xooW
(@xooWbtw) reported
Which costs me a lot of money just to run another account and then buy members on it. I could get the job done too if my profile were reset on RS3. And just share 1 account/login detail within the 2 games (and share the membership). @JagexSupport
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Ryan Main
(@ryanmain1990) reported
@JagexSupport I've double checked everything, but still not working. I believe the email is already being used under a different account name I made but never used, would this cause a problem?
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david
(@StrahleDavid) reported
@RuneScape @JagexSupport I have a problem with my account position being reset upon login and no money in my bank. Please dm me. I can't submit a request due to error code 15
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Martin
(@Martin24227976) reported
@JagexSupport Hello. I was one of the locked account and was Lucky to get back in the game a few days ago. Now I got hacked for 3b+. I have never clicked on a sketchy link or something simular. Is this something you can fix? Have spent so Much money on bond for the gp.
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Mateus
(@Alemaozitcho) reported
@RuneScape Jagex please help me, i've received an e-mail that my account was restored, but i still can't login, and i don't find where to send a ticket, please i need help.
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Philip Riusech
(@PRiusech) reported
@JagexSupport Yes I’m getting an error on log in it’s saying that I’m entering the wrong information but I’m 1000% sure I’m not.. yes I already tired resetting my password and no I’m getting any emails
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Sylok, The touched
(@Undeniablefool) reported
Im about to go be a full time runescape player because the game is 2 decades old and the only thing truly broken is its player base. Its like every new game you look forward to anymore is just in a state that would sink a company 15 years ago.
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DaniloDiaz
(@DaniloD08661863) reported
@tyler7161 @JagexSupport I had the same kind of issues with my account earlier today but I got it fixed by this guy on instagram he is fast and reliable,I think you should contact him on instagram @cyber_guru12
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Dan | Zyai
(@ItsZyai) reported
@RuneScape How about you fix the accounts that are still locked out???
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George
(@George30240389) reported
@RuneScape can't log into my account. Haven't been able to for about a month. The client says signing in then will either freeze to just the grey box with no text on steam or on the runescape client it will just return me back to the login page. How can I fix this is frustrating
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David
(@davidwoods122) reported
@JagexSupport hi there, I’m having an issue with clue scrolls. Took an active hard clue scroll out of my bank and it turned into two open clues, once I got the reward the second one disappeared and now I can’t do hard clue scrolls because it says I have one active but I don’t
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xooW
(@xooWbtw) reported
@JagexSupport Is it possible for you to reset one of my RuneScape3 accounts to a brand-new account? I play OSRS mainly with those login details, and I have membership on it. I don't want to create a separate account with members just for RS3, because I won't play that much either
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koos koets
(@tpkoets) reported
@RuneScape I am still not able to login and have not received any information from runescape if/when my account is restored....nice for all the others from the 1% that can catch up now....but for those like me that are still unable to login this feels like an extra fu from jagex.