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RuneScape is a fantasy MMORPG developed and published by Jagex, released originally in January 2001. RuneScape can be used as a graphical browser game implemented on the client-side in Java, and incorporates 3D rendering.
Full Outage Map
Sign inProblems in the last 24 hours
The graph below depicts the number of RuneScape reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at RuneScape. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by RuneScape users through our website.
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Sign in (86%)
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Online Play (6%)
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Game Crash (6%)
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Glitches (2%)
Live Outage Map
The most recent RuneScape outage reports came from the following cities:
| City | Problem Type | Report Time |
|---|---|---|
 Wilmington |
Game Crash | |
 Sydney |
Sign in | |
 Augsburg |
Glitches | |
| Wilmington |
Sign in | |
| Newton Falls |
Sign in | |
 St Helens |
Sign in |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
RuneScape Issues Reports
Latest outage, problems and issue reports in social media:
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greater1122
(@greater1122) reported
@JagexSupport And I have checked the rules. no cross rules. If there is any problem in the internet, please let me know.If you waste a year of hard of work, you will feel bad
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Nicole White
(@Snowwhitenicole) reported
@JagexSupport @Joshua___Rogers Why even make a video game if you're banning people left and right I have a disability its amazing that this is happening. NEVER playing this game again. Poor customer support team, poor service.
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NotSoco
(@NotSoco) reported
@Jerry_cat7 @ZoltanPepper_RS @OldSchoolRS D hides and augury are more of a problem. Dihns needed negative mage to balance those out. They already nuked rebalancing pvp magic accuracy so this is what we get. Dihns + d hide + pray melee and its still easy tanking anything sub 300m gear. Don't cry about it.
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greater1122
(@greater1122) reported
@JagexSupport i no trade gold any account no send no receive .my account only internet problems .i chak my near any boy 1 company use internet .and every account ban.i no mistak gold and account trad .if internet compny mis take .thats not my issue .if you see any issue just notifie before ban
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aleksander dahle
(@KatanaX3ro0) reported
@JagexSupport hey i have a huge problem. Yesterday i got a new phone and k forgot to export google auth from my old phone to my new phone, now dont have my auth key to logon to my acc. And i dont have access to the email to disbale it! What can i do ? Help me please
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Jim S
(@TheJim87) reported
@OldSchoolRS Is anyone else having trouble accessing the game or website? via phone
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Nicole White
(@Snowwhitenicole) reported
@RuneScape @primegaming Why even make a video game if you're banning people left and right I have a disability its amazing that this is happening. NEVER playing this game again. Poor customer support team, poor service.
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Robinhood and WeBull suck
(@cars_and_chris) reported
@JagexSupport I didn't have power so the only device I had was my phone via mobile data. Please fix this issue. I could have played last night and now its moot.
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乃尺ㄩ匚乇 乃ㄩ千千乇尺丨几Ꮆ...
(@Sh1nmenT4kez0) reported
@JagexSupport Hi, I sent an email request for support, but my account had been locked at this time. I do not have access to my login email to turn off the authenticator, nor can I receive any emails to said email address any further. I am hoping to get a response to my member purchase email.
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Ledalf
(@A_BladeRS) reported
@OldSchoolRS which means in the end ull have a problem of runecrafting a week to use a scythe and sanguinesti for 2 days, when you'll have anywhere from 1 to 6 thousand vials in the bank just waiting. For reference I guess: 224 Theaters got me 8997 Blood Runes and 2287 Vials of Blood. 2/3
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Kenneth Patrick Dove
(@Kenneth19372761) reported
@JagexSupport someone changed my accounts email and password. Either fix this or stop charging my card. If I do not hear back by 8 am central time tomorrow I will have my bank do a charge back on every transaction since the email was changed
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Cybork Dan
(@CyborkDan) reported
@JagexSupport nothing work's, even on mobile the same I guess I need to just use steam and play on steam account to solve problem, thank you for help
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Cybork Dan
(@CyborkDan) reported
@JagexSupport Hi, I wanna to try runescape for first time but i can't register on official site because it's always says : Access Denied Error 15. And i can't do anything about that. That's site problem or what?
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NotSoco
(@NotSoco) reported
@GotHerps @ZoltanPepper_RS @OldSchoolRS So? That's the trade off. Massively better defensive stats, can't attack with it. Sounds good to me! Want to use a weapon? Get an ely or AWS. Both of which incredibly higher priced. Bulwark is broken for how cheap it is lmao.
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Steelcryo
(@Steelcryo) reported
@JagexOasis @Its_Me_Crvo @OldSchoolRS NO! NO NEW CONTENT EVER! FIX EVERY BIT OF OLD CONTENT FIRST! I don't understand how people don't get you are capable of working on both things at once. Or that most players are more interested in new content than redoing older content.
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aleksander dahle
(@KatanaX3ro0) reported
@JagexSupport Hey there i just did that and it got denied because i dont remember all the exact info for the revovery process.I can provide you the newst recest info with member ship payment and stuff you can conctat me ingame i have access to login to the game but not the website
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aleksander dahle
(@KatanaX3ro0) reported
@JagexHelpFrost @JagexSupport So ive tryed that now 4 times and it keep give me error « sorry a problem occured while submitting yout request» ive tryed on phone and 2 different computere all same errer !
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thomas goode
(@fxr1212) reported
@JagexSupport After 18 years of being a loyal player i'm very upset at the fact i was wrongfully banned, and that customer service can't even talk or work with you, without give you automated responses. How can I recently get banned for macroing if i haven't even played in almost 6 months.
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greater1122
(@greater1122) reported
@JagexSupport if govt said to you,your company is elegal then what will you do? we work hard like you.we not do any mistake.thats only my internet problem.
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Umbrel
(@Umbrel48) reported
@OldSchoolRS Still waiting a year and counting on iOS fix... look at the menu reposition options, closer the menu buttons are to the edge of the screen the higher chance of crashing.
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Massy123
(@Massy1233) reported
@JagexSupport Hi can somebody please dm me in regards to the “too many login attempts” on my account, has been happening for ~28 hours. Thankyou.
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greater1122
(@greater1122) reported
@JagexSupport if govt said to you,your company is elegal then what will you do? we work hard like you.we not do any mistake.thats only my internet problem.
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Nicole White
(@Snowwhitenicole) reported
@OldSchoolRS Why even make a video game if you're banning people left and right I have a disability its amazing that this is happening. NEVER playing this game again. Poor customer support team, poor service.
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orange beard
(@orangebeard8) reported
@JagexSupport I’m trying to change my registered email but cannot because I do not have access to my old email anymore. When I try to follow steps online to change the email I get security error codes. Please help.
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aleksander dahle
(@KatanaX3ro0) reported
@JagexHelpFrost @JagexSupport Thank you so much for the guide and help ! Hope this can solve this problem or it would be waste of years of progress
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Billy
(@Billy19267491) reported
@JagexSupport hey have issue with my account. A day ago I submit appeal to log in and then I remembered my password,so I want to cancel my appeals, because I submit one with wrong email, and then i submit another with my new email since the email i used to registered doesnt work.
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Tyler
(@MLG_Morse) reported
My world selection button has disappeared on mobile. It has been that way 4 weeks now. I've talked to other mobile players and they said they had the same issue, but that it fixed itself eventually. I'm starting to think my problem won't resolve itself. @RuneScape @JagexSupport
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Andrew
(@aopresko) reported
@JagexHelpFrost @JagexSupport Yes i understand all of that. My OSRS account is the one with the issue. Ive spent a lot of money on bonds and membership on the account.
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Chris
(@Its_Me_Crvo) reported
@OldSchoolRS Stop adding new content to the game but instead look at dead/broken content and fix those first
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Blank
(@Blank1440) reported
Just found out my RuneScape account was hacked and is now banned... @JagexSupport is there any way to fix this? This is the first time I have tried to login in months.