Spectra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Total Blackout (50%)
• Internet (33%)
• Wi-fi (17%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Chhindwāra, Hyderabad, and Noida.

City	Problem Type	Report Time
Chhindwāra	Total Blackout	23 days ago
Chhindwāra	Total Blackout	23 days ago
Hyderabad	Internet	1 month ago
Noida	Total Blackout	2 months ago
Delhi	Internet	2 months ago
Raipur	E-mail	5 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Subhash S M (@subhaash2012) reported 4 minutes ago

  @OnSpectra Hi, UNCR-62dcf317a76ef6000129cca2 net often disconnects from the connected device. Often asked to sign in so worrying.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 8 minutes ago from Delhi, Delhi

  I have been speaking to Dinesh who is responsible for the Chittaranjan Park area @OnSpectra and have shared details of my internet challenges and screenshots of the router. His team said the issue is a power surge on the Spectra line that they have to address.

• 
  ad_das (@d_arindam) reported 16 minutes ago

  @OnSpectra what the helpline for wifiscp service? Internet is down a you wifiscp portal does not even have a ticket raising system

• 
  The Chartist (@TheChartist8) reported 18 minutes ago

  @OnSpectra - This is the worst service I have seen. SR25085257194. My connection is not working for past 7 days and no resolution. #patheticservice

• 
  aanya kaushik (@aanya_kaushik) reported 18 minutes ago

  Then i got mail that i am not suppose to use my personal wifi nd you are using @OnSpectra @life_spectra wifi they are providing worst wifi services you property manger told me yesterday ma'am please top up your plan so i paid for that yesterday i paid for 80mbps.

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 19 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Karthik M S (@m_s_karthik) reported 20 minutes ago

  @OnSpectra , can you restore my internet connection please? Have paid the bill. P. S: Can you have email reminders or even smses for bill payment? Incessant calling on work days and then cutting the connection off doesn't seem very customer friendly.

• 
  Anay Rai (@anay9213) reported 23 minutes ago

  @OnSpectra worst services ever I seen, on daily basis it’s services down.

• 
  Samyak Jain (@technofireyt) reported 25 minutes ago

  @TheDeshBhakt @OnSpectra @OnSpectraCare Just don't go with excitel. They are the worst. I used excitel for some time because there was no other choice but now I switched to JioFiber and now I am finally relaxed. My advice would be to go with Airtel or Jio

• 
  Sumit Kumar Singh (@Sumitks) reported 27 minutes ago

  @OnSpectra : need to cancel my subscription. what’s the process?

• 
  •• Saloni Malhotra •• (@salonimalhotra) reported 30 minutes ago

  Impressed with @OnSpectra .. the service guy came in 30 min from when the request was raised .. the other service provider is still sitting on a request after 48 hours!

• 
  Siddhant Singh (@siddysin) reported 31 minutes ago

  .@OnSpectra is not working yet again.

• 
  Ashish Narang (@narang_babu) reported 32 minutes ago

  @OnSpectra used ur services for about 5 years with the most premium plan & face a bizarre situation while disconnection request today.Being told 15 days as hold time for disconnection is the most bizarre thing I've heard. Might have to pay a few bucks xtra but never returning!!

• 
  abhijit dutta (@adutta11) reported 35 minutes ago

  @OnSpectra 2/2 it is nt suprising tht u r prompt in asking 4 renewals bt reluctant 2 even help the customer with an escalation id. The latest customer service associate asked me 2 go 2 ur website & figure out the escalation matrix Nt evn 1 support team has reached out @DoT_India

• 
  Hunter Pandey (@Hunter01803607) reported 37 minutes ago

  @thenidhii @OnSpectra They will not shut down better aap shift kar jao dusri company pe . You are wasting your money . Thanks for your review.

• 
  Dj Haulix (@amritbaruah18) reported 37 minutes ago

  @OnSpectra Why did you disclosed my previous request without resolving my problem huh. Is this how you steal money from people huh

• 
  Priyank Jain (@CEOBinarysoft) reported 39 minutes ago

  @OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.

• 
  Anay Rai (@anay9213) reported 40 minutes ago

  @OnSpectra can u check pls without resolving marked resolve SR no SR22073512054. Really very frustrating service offered by spectra,

• 
  Detached Soul (@PJharii) reported 43 minutes ago

  @OnSpectra Need help regarding connection.

• 
  deepak (@dj_bgl_25) reported 44 minutes ago

  @OnSpectra CAN - 166866 INTERNET IS DOWN FROM LAST DAY UNABLE TO USE THE SERVICE . PROVIDE THE FIX ASAP.

• 
  Tony Benoy (@TonyBenoy) reported 44 minutes ago

  @OnSpectra please help😭

• 
  Tushar Anand (@TushDeMort) reported 45 minutes ago

  @TheDeshBhakt @OnSpectra @OnSpectraCare Airtel is never down

• 
  Vaibhav (@iVaibhavKaushal) reported 45 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  Eeshan Khan (@khan_eeshan) reported 45 minutes ago

  @OnSpectra @WBAlliance @uditm You need to fix your service my inrmternet has not been working for 2 days and the service requests I raise keep getting closed saying that is issue is fixed it is causing a lot of inconvenience the new SR has the resolution time for tomorrow. This is utterly disappointing.

• 
  Vaibhav (@iVaibhavKaushal) reported 48 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  Priyank Jain (@CEOBinarysoft) reported 49 minutes ago

  @OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.

• 
  Swapnil Jagtap (@Swap_Jags) reported 52 minutes ago

  @OnSpectra hi, You have discontinued your services in the area Pimple Saudagar, Pune - 411027 since dated 15th May 2021. That time, I had paid for my half yearly plan from Feb'2021 to Sept'2021. It was told that we will get refund for unused service. I had raise an issue ...1/2

• 
  Swapnil Agarwal (@swapnilaga3) reported 55 minutes ago

  @OnSpectra Hi team, very disappointed at your service. Local representative promised to provide new connection in 24 hours. It's 48 hours now still no news. Please help else it is better to take @ACTFibernet

• 
  Shubhang Jain (@shubhcjain) reported 60 minutes ago

  @OnSpectra @OnSpectraCare Very very poor internet with too many service disruptions. I have to raise a service request every few days. Absolutely pathetic. Will consider shifting to another provider if this continues.

• 
  Varun Wadhera (@Varunw) reported 1 hour ago

  @OnSpectra your app doesn't work, internet doesn't work, helpline number doesn't work. How else do we raise a ticket for nothing working