Spectra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Total Blackout (60%)
• Internet (40%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Chhindwāra, Hyderabad, and Noida.

City	Problem Type	Report Time
Chhindwāra	Total Blackout	27 days ago
Chhindwāra	Total Blackout	27 days ago
Hyderabad	Internet	1 month ago
Noida	Total Blackout	2 months ago
Delhi	Internet	3 months ago
Raipur	E-mail	5 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kunal (@kunal_lalvani) reported 11 minutes ago

  @OnSpectra it's been 18 hrs and the Internet is still down. When jio was down for a few hours they had compensated their users. How are you going to compensate me for this? Resolution time is 6pm today (apparently). Almost 22 hrs no Internet.

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 12 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Himanshu Kaushal (@suryavanshi999) reported 12 minutes ago

  @thenidhii @OnSpectra Its useless ISP.. they have no standards for their customer orientation. You kept your point now change the ISP, if no other ISP available in your area.. change area.

• 
  Ridima Aneja🇮🇳 (@RidimaAneja) reported 14 minutes ago

  @salonimalhotra @OnSpectra I guess you are right. Maybe it’s the area. They aren’t even acknowledging and keep pushing the resolution time. Extremely inconvenient.

• 
  Prerna Ranjan (@prerna_ranjan) reported 18 minutes ago from Gurgaon, Haryana

  @OnSpectra Internet not working. Your technician marks complaint resolved without even visiting. Either resolve it or I am switching to some other better service provider

• 
  Priyank Jain (@CEOBinarysoft) reported 19 minutes ago

  @OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.

• 
  Mudit Sinha (@mdtsinha) reported 19 minutes ago

  @OnSpectra @OnSpectraCare can you please give me the latest on SR# SR22023317459 raised for connectivity issues? I have called your support multiple times but as always they are useless in providing any information. The expected resolution time has already passed.

• 
  Dj Haulix (@amritbaruah18) reported 24 minutes ago

  @OnSpectra Stupid don’t know know you shouldn’t have share anyone’s number like this on public platform like this. Things would have been different if you DM d me.

• 
  Ajay Nahar (@AjayNahar3) reported 24 minutes ago

  @OnSpectra poor service on ground and even worse customer support. I am working on my mobile hotspot for last 1 month, thanks to your #poorcustomerservice your team promises the world and close the ticket without resolution. Howz that for #CustomerExperience Rajat Arora?

• 
  Sharad (@chaustsher) reported 25 minutes ago

  @OnSpectra is your financial condition so bad that you are committing #fraud and #cheating customers of their security deposit deliberately? Account ID - 169210 | Service Request - SR22043390373 | Status Update |Resolved CRM:00015742 #shameful

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 25 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Ashish Narang (@narang_babu) reported 34 minutes ago

  @OnSpectra used ur services for about 5 years with the most premium plan & face a bizarre situation while disconnection request today.Being told 15 days as hold time for disconnection is the most bizarre thing I've heard. Might have to pay a few bucks xtra but never returning!!

• 
  Siddhant Singh (@siddysin) reported 35 minutes ago

  .@OnSpectra is not working yet again.

• 
  Laxmikant Sharma (@Laxmika52899797) reported 36 minutes ago

  @OnSpectra now a days there are so many problems are coming with emails sending by 3rd party client and speed also too much poor. Spectra needs to improvement their services. Very embarrassing.

• 
  Swapnil Agarwal (@swapnilaga3) reported 38 minutes ago

  @OnSpectra Hi team, very disappointed at your service. Local representative promised to provide new connection in 24 hours. It's 48 hours now still no news. Please help else it is better to take @ACTFibernet

• 
  Profit_Swing (@S_garg83) reported 39 minutes ago

  @OnSpectra The most worst wifi connection I have experienced is Spectra...never go for it...too slow...no proper customer care...just a complete rubbish

• 
  Abhishek Gupta (@abhishek6801) reported 42 minutes ago

  @OnSpectra its been more than 48 hours your services have been down in Gurgaon. I have been reaching out to your customer care and they have been just closing my service requests to keep resolution TAT in check. What a pathetic service. Looks like need to switch to @airtelindia

• 
  Vaibhav (@iVaibhavKaushal) reported 45 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  Karthik M S (@m_s_karthik) reported 48 minutes ago

  @OnSpectra hey guys ... Without internet we can't work from home, and the kids can't do homework. Can you please fix it ASAP? Also your service engineer isn't reachable. Everything comes to a standstill.

• 
  yogesh agarwal (@EvilYogiBear) reported 48 minutes ago

  Worst customer torcher from @OnSpectra. First they generate a quarter bill and then they send a barred service message. Service team has no clue,utter mismanagement. Fastest internet claim is also absolute hoax. Then service people arrogantly say first make payment then well talk

• 
  Swagat Naik (@SwagatNaik15) reported 52 minutes ago

  @OnSpectra horrible after service from your bangalore team . Requesting to solve the issue past 1day still they are not able to solve . Disappointing .

• 
  Amit (@Amitvuts) reported 54 minutes ago

  Never trust of @OnSpectra customer support they will say 1 hour and will take a week..

• 
  Arpit Trivedi (@Alwaysbangon) reported 55 minutes ago

  @OnSpectra Horrible Services ,Pathetic customer care Why do you take immediate action for a new connection and 20 days for a disconnection ? Why should 1 pay extra for that 20 days ? Where are your ethics on customer support??

• 
  r3dinfo (@r3dinf0) reported 55 minutes ago

  @OnSpectra Worst service. Fibre Internet goes off when you are in meeting, business loss. Happened more than 3 times in this month. Root cause power outage or team doesn't know. I am fed up. Location Bangalore, thubarahalli

• 
  Abhinay Bajpai (@AbhinayBajpai) reported 55 minutes ago

  @OnSpectra Facing Internet speed issue and frequent internet disconntion since August month, multiple follow ups but no resolution however no network since yesterday. Connection Number - 90956562

• 
  Nitish Verma (@nitish41) reported 55 minutes ago

  @OnSpectra @OnSpectraCare @uditm - poor service since long and now there is no one to assist. Below is my issue. No response from anywhere.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 56 minutes ago from Delhi, Delhi

  When working from home if @OnSpectra internet service becomes such a moving target it’s real harassment for the customer.

• 
  Varun Wadhera (@Varunw) reported 59 minutes ago

  @OnSpectra please let me know the resolution time on SR22073509570. At the drop of water the link goes down. Helpline disconnects you without being able to speak to anyone. 2nd time in 3days that link is down for hours. Are we in a primitive age?

• 
  Vijay Vaidyanathan (@vvijay26) reported 1 hour ago

  Spectra internet service is the worst in Bangalore. Never pay advance to them for a new connection. They will say connection will be done in 2 days and no one will respond for 2 weeks. When you request to cancel, they will say amount cannot be refunded @OnSpectra #worstservice

• 
  pramod (@P____D____) reported 1 hour ago

  @OnSpectra @uditm @ETTelecom My internet is not working... Can you please first make sure your current infra works and then expand