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Spectra service status: outage reports and connection issues

Why is my Spectra service not working?

No problems detected

If you are having issues, please submit a report below.

Full Outage Map

Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

  • 50% Internet (50%)
  • 25% Total Blackout (25%)
  • 25% Wi-fi (25%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Hyderabad, Noida, and Delhi.

CityProblem TypeReport Time
Hyderabad Internet 6 days ago
Noida Total Blackout 16 days ago
Delhi Internet 1 month ago
Raipur E-mail 4 months ago
Chennai Wi-fi 4 months ago
Delhi Total Blackout 4 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

  • m_s_karthik
    Karthik M S (@m_s_karthik) reported

    @OnSpectra , can you restore my internet connection please? Have paid the bill. P. S: Can you have email reminders or even smses for bill payment? Incessant calling on work days and then cutting the connection off doesn't seem very customer friendly.

  • itsNitinKaushik
    Nitin Kaushik (@itsNitinKaushik) reported

    @OnSpectra @onspectra It’s been more than 2 years but the story continues. Only mails, new tickets and then the auto closure of the tickets. But refund of security deposit - never!

  • amritbaruah18
    Dj Haulix (@amritbaruah18) reported

    @OnSpectra Why did you disclosed my previous request without resolving my problem huh. Is this how you steal money from people huh

  • Varunw
    Varun Wadhera (@Varunw) reported

    @OnSpectra your app doesn't work, internet doesn't work, helpline number doesn't work. How else do we raise a ticket for nothing working

  • iVaibhavKaushal
    Vaibhav (@iVaibhavKaushal) reported

    @OnSpectra Worst Service. Pathetic Service.

  • d_arindam
    ad_das (@d_arindam) reported

    @OnSpectra what the helpline for wifiscp service? Internet is down a you wifiscp portal does not even have a ticket raising system

  • ipshitanandi
    Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from New Delhi, Delhi

    @OnSpectraCare So the problem will be resolved in the next 16 minutes @OnSpectra @OnSpectraCare without the intervention or presence or response from technician?

  • DineshParas
    Dinesh Parashar (@DineshParas) reported

    @OnSpectra Pathetic service. We switched from another service provider to Spectranet. Worst part is that its very difficult to connect with customer service team.

  • swapnilaga3
    Swapnil Agarwal (@swapnilaga3) reported

    @OnSpectra Hi team, very disappointed at your service. Local representative promised to provide new connection in 24 hours. It's 48 hours now still no news. Please help else it is better to take @ACTFibernet

  • spacey_december
    Kanwar Anand (@spacey_december) reported

    @OnSpectra facing several issues 2328015...since past 2 weeks. several SR made but no resolution. no internet

  • r3dinf0
    r3dinfo (@r3dinf0) reported

    @OnSpectra Worst service. Fibre Internet goes off when you are in meeting, business loss. Happened more than 3 times in this month. Root cause power outage or team doesn't know. I am fed up. Location Bangalore, thubarahalli

  • TheDeshBhakt
    The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported

    Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

  • m_s_karthik
    Karthik M S (@m_s_karthik) reported

    @OnSpectra hey guys ... Without internet we can't work from home, and the kids can't do homework. Can you please fix it ASAP? Also your service engineer isn't reachable. Everything comes to a standstill.

  • Sandeep12710294
    Sandeep (@Sandeep12710294) reported

    @OnSpectra terribly slow speed since yesterday in addition to frequent disconnection....no response from the service team ...planning to disconnect the services if no resolution..

  • abhidauly
    Abhishek Das (@abhidauly) reported

    @OnSpectra why are you charging a convenience fee on your own app for payments to yourself, when did you become @bookmyshow no other broadband service provider does this

  • d_arindam
    confused_bong (@d_arindam) reported

    @OnSpectra worst device management system I have ever seen in a Wifi provider. I have 5 decides available even two simultaneous fails to connect. Never go @OnSpectra

  • meghnaa09
    Meghnaa (@meghnaa09) reported

    @OnSpectra It has been 4 days with No Internet at work. If you cannot resolve issue then be clear with it. Why do we pay for not getting any services?

  • vsengupta
    Vivek Sengupta (@vsengupta) reported

    @OnSpectraCare There is a huge problem if your internet service keeps breaking down. @OnSpectra

  • nitish41
    Nitish Verma (@nitish41) reported

    @OnSpectra @OnSpectraCare - can anyone look into my issue?

  • ipshitanandi
    Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from Delhi, Delhi

    In a fairly competitive market of #internet service providers - offering lip service with issue redressal when #internetdown will not work @OnSpectra

  • khan_eeshan
    Eeshan Khan (@khan_eeshan) reported

    @OnSpectra @WBAlliance @uditm You need to fix your service my inrmternet has not been working for 2 days and the service requests I raise keep getting closed saying that is issue is fixed it is causing a lot of inconvenience the new SR has the resolution time for tomorrow. This is utterly disappointing.

  • Alwaysbangon
    Arpit Trivedi (@Alwaysbangon) reported

    @OnSpectra Horrible Services ,Pathetic customer care Why do you take immediate action for a new connection and 20 days for a disconnection ? Why should 1 pay extra for that 20 days ? Where are your ethics on customer support??

  • vsengupta
    Vivek Sengupta (@vsengupta) reported

    @OnSpectraCare @OnSpectra Internet link down. Complaint registered over 3 hours ago. Yet to be restored. Trying in vain to talk to call centre. UNACCEPTABLE.

  • Laxmika52899797
    Laxmikant Sharma (@Laxmika52899797) reported

    @OnSpectra now a days there are so many problems are coming with emails sending by 3rd party client and speed also too much poor. Spectra needs to improvement their services. Very embarrassing.

  • tanveer2412
    Tanveer Masood (@tanveer2412) reported

    @OnSpectra already cancelled my connection. Returned modem and all dues were cleared. Why am I still getting email and sms about service request. SR22063438371. I didn't raise it. Is this fraud from Spectra. @jagograhakjago

  • kunal_lalvani
    Kunal (@kunal_lalvani) reported

    @OnSpectra it's been 18 hrs and the Internet is still down. When jio was down for a few hours they had compensated their users. How are you going to compensate me for this? Resolution time is 6pm today (apparently). Almost 22 hrs no Internet.

  • ipshitanandi
    Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from Delhi, Delhi

    Once the issue has been identified can those @OnSpectra not expect a solution even 16-17 hours in

  • ShivaKumarKA
    shivakumar (@ShivaKumarKA) reported

    @OnSpectra I paid 7073 for new connection on 16 May. Not done yet. Poor response from salesperson, customer service and email support. Filed service request SR22053420895. No use at all. Return my hard earned money or declare that you can't do and keep my money.

  • TheDeshBhakt
    The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported

    Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

  • technofireyt
    Samyak Jain (@technofireyt) reported

    @TheDeshBhakt @OnSpectra @OnSpectraCare Just don't go with excitel. They are the worst. I used excitel for some time because there was no other choice but now I switched to JioFiber and now I am finally relaxed. My advice would be to go with Airtel or Jio