Spectra Outage Report

Problems in the last 24 hours

Spectra signals over the past 24 hours. The dashed line is the service-wide baseline used to detect unusual activity.

• Service-wide signals
• Service-wide baseline

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Internet (75%)
• Wi-fi (25%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Bengaluru, and Delhi.

City	Problem Type	Report Time
Bengaluru	Internet	14 days ago
Delhi	Internet	2 months ago
Bengaluru	Internet	2 months ago
Bengaluru	Wi-fi	2 months ago
Chhindwāra	Total Blackout	3 months ago
Chhindwāra	Wi-fi	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vaibhav (@iVaibhavKaushal) reported 11 seconds ago

  @OnSpectra @NetflixIndia Worst Service. Pathetic Service.

• 
  PRITAM (@PRITAMlucky03) reported 5 minutes ago

  @OnSpectra why internet is getting disconnected everyday . I have reported this issue 50 times still then no response. Contact :8249160855

• 
  Vivek Sengupta (@vsengupta) reported 5 minutes ago

  @OnSpectraCare @OnSpectra Internet link down. Complaint registered over 3 hours ago. Yet to be restored. Trying in vain to talk to call centre. UNACCEPTABLE.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 6 minutes ago from Delhi, Delhi

  I have been speaking to Dinesh who is responsible for the Chittaranjan Park area @OnSpectra and have shared details of my internet challenges and screenshots of the router. His team said the issue is a power surge on the Spectra line that they have to address.

• 
  r3dinfo (@r3dinf0) reported 9 minutes ago

  @OnSpectra Worst service. Fibre Internet goes off when you are in meeting, business loss. Happened more than 3 times in this month. Root cause power outage or team doesn't know. I am fed up. Location Bangalore, thubarahalli

• 
  Samyak Jain (@technofireyt) reported 12 minutes ago

  @TheDeshBhakt @OnSpectra @OnSpectraCare Just don't go with excitel. They are the worst. I used excitel for some time because there was no other choice but now I switched to JioFiber and now I am finally relaxed. My advice would be to go with Airtel or Jio

• 
  Vaibhav (@iVaibhavKaushal) reported 13 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  Priyank Jain (@CEOBinarysoft) reported 13 minutes ago

  @OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.

• 
  Nikita Tandon (@nikitatandon44) reported 15 minutes ago

  @OnSpectra 2 days back we raised request for shifting connection to our new place. Since then we haven’t heard back, neither is the customer care responding. We need the connection to be shifted today. We have office from tomorrow.

• 
  PRITAM (@PRITAMlucky03) reported 15 minutes ago

  @OnSpectra :Hello spectra ,how your customer support work?Without any resolution ,your people are closing tickets .Not acceptable atall .This is not the 1st time . No permanent solution provided till date .This is not how you should deal and run your business.SR23033794831

• 
  •• Saloni Malhotra •• (@salonimalhotra) reported 15 minutes ago

  @RidimaAneja @OnSpectra I’ve had their connection for 4 years and mostly good. Maybe it’s the area .. I have a back up with another provider and that’s a terrible experience

• 
  Swapnil S (@swaps_2k1) reported 15 minutes ago

  @OnSpectra why does it take 3 plus days to resolve a network error. Your service has been degrading quite bad lately.

• 
  Kanwar Anand (@spacey_december) reported 16 minutes ago

  @OnSpectra 2328015 CAN - not working and giving a lot of issues.

• 
  Krishna Rai (@krish_rai) reported 20 minutes ago

  @OnSpectra worst service by the spectra, everytime link down problem. No one resolve our problem they provide only temporary solution not the permanant, we are in Noida sector 58, it's a industrial area and are unable to fulfill a company requirements. We will disconnecting soon

• 
  Sandeep (@Sandeep12710294) reported 20 minutes ago

  @OnSpectra terribly slow speed since yesterday in addition to frequent disconnection....no response from the service team ...planning to disconnect the services if no resolution..

• 
  Dj Haulix (@amritbaruah18) reported 20 minutes ago

  @OnSpectra very terrible service. From last 20 days i am raising SR request for internal shifting from one room to another. You already took like 20 days and still my issue didn’t resolved your engineer already charged me money but. sr22073514158

• 
  Kratika Gupta (@kratikagupta24) reported 20 minutes ago

  @OnSpectra @uditm discontinued service aft 7+yr of association wth Spectra as customer. Following to get security amt(4k) refund frm last 4 mth. It shd be automated & smooth process for customer as they claim service exp. Bt they dont value customer & believe to cheat not retain.

• 
  Chinmay Vivek 🇮🇳 (@ChinmayVivek) reported 22 minutes ago

  @OnSpectra how manage to provide this worst service Every day the internet is down

• 
  Naveen Jain S L (@naveenjainsl) reported 29 minutes ago

  @OnSpectraCare @OnSpectra really not understandable, have 3 accounts, want immediate refund for all the 3 accounts remaining period shall be moving out from Spectra, horrible customer service

• 
  Ashish Kumar (@Ashish_feels) reported 30 minutes ago

  @OnSpectra What a pathetic service, has been chasing to get my connection done. No one is picking up the call the customer service is weirdly answering my query.

• 
  pramod (@P____D____) reported 30 minutes ago

  @OnSpectra @uditm @ETTelecom My internet is not working... Can you please first make sure your current infra works and then expand

• 
  Imran M (@calmima_m) reported 34 minutes ago

  Hi @OnSpectra - this is from workplace. We are having some serious trouble with the internet 2318330. We have tried multiple times to get this fix over call but there is no solution we find. Hence please send someone to visit and fix the problem.

• 
  sameer ahmed (@sammiee_samir) reported 35 minutes ago

  @OnSpectra pathetic service by u. In last 10 days this is 2nd times wen ur link is down nd now tat is also increased from 2hrs to 12 hrs.😢

• 
  Karthik M S (@m_s_karthik) reported 36 minutes ago

  @OnSpectra , can you restore my internet connection please? Have paid the bill. P. S: Can you have email reminders or even smses for bill payment? Incessant calling on work days and then cutting the connection off doesn't seem very customer friendly.

• 
  Aditya tyagi (@Adityatyagi15) reported 39 minutes ago

  @OnSpectra Our internet has been down for several days despite repeated complaints. There’s been no response, and the installer(Sanjeev) is also unresponsive. This is unacceptable and is affecting our work.

• 
  paritoshsharma 🇮🇳 (@paritoshsharma) reported 44 minutes ago

  @OnSpectra your sevice levels have gone down drastically. I paid for a new connection on Saturday and it's Monday. 2 absolutely rubbish promises made by your sales and installation team. BTW, Iv been your customer since 4 years. @reliancejio Fiber is in my colony. Time to shift

• 
  Kanwar Anand (@spacey_december) reported 45 minutes ago

  @OnSpectra today I called spectra for a leased line. Some gentleman named Hasan answered. He knew little English and had a listening problem, asking me to repeat. So I hung up. He called back, I said let it be. Can you guys please hire more professional people? Its a charged call

• 
  abhishek bhasin (@Abhishek5133) reported 48 minutes ago

  @OnSpectra U have rubbish services....facing an issue since such a long time no resolutionz at all.. recomend noo one to use spectra

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 50 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Chandler Bing! 🚩 (@TheRainPoet) reported 51 minutes ago

  @OnSpectraCare Hi, the Internet hasn’t been working for a couple of hours now. No place in your app to raise a Service Request!! Your Customer care number doesn’t work either!! Can you help sort out the issue ASAP? @OnSpectra!