Spectra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Internet (75%)
• Wi-fi (25%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Bengaluru, and Delhi.

City	Problem Type	Report Time
Bengaluru	Internet	13 days ago
Delhi	Internet	2 months ago
Bengaluru	Internet	2 months ago
Bengaluru	Wi-fi	2 months ago
Chhindwāra	Total Blackout	3 months ago
Chhindwāra	Wi-fi	4 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hreem Kuttichathan (@chappadganju) reported 7 minutes ago

  @OnSpectra Spectra net is the worst connection you could get for gaming. The ping goes beyond 1000 and 200+ is normal even for 200 Mbps connections. Stay away

• 
  shivakumar (@ShivaKumarKA) reported 7 minutes ago

  @OnSpectra I paid 7073 for new connection on 16 May. Not done yet. Poor response from salesperson, customer service and email support. Filed service request SR22053420895. No use at all. Return my hard earned money or declare that you can't do and keep my money.

• 
  deepak (@dj_bgl_25) reported 8 minutes ago

  @OnSpectra CAN - 166866 INTERNET IS DOWN FROM LAST DAY UNABLE TO USE THE SERVICE . PROVIDE THE FIX ASAP.

• 
  Himanshu Kaushal (@suryavanshi999) reported 9 minutes ago

  @thenidhii @OnSpectra Its useless ISP.. they have no standards for their customer orientation. You kept your point now change the ISP, if no other ISP available in your area.. change area.

• 
  Shashank (@Shashank141985) reported 10 minutes ago

  @OnSpectra My internet is down since last 3 weeks and no resolution till date, multiple calls to support but no resoltuion

• 
  yogesh agarwal (@EvilYogiBear) reported 11 minutes ago

  If you @OnSpectra can't provide service then pls shut shop. Or give a disclosure to customers during initial application that we are desi company with no processes and systems in place. If we are in good mood we'll help else you're on your own

• 
  Sandeep (@Sandeep12710294) reported 14 minutes ago

  @OnSpectra terribly slow speed since yesterday in addition to frequent disconnection....no response from the service team ...planning to disconnect the services if no resolution..

• 
  Ashish Narang (@narang_babu) reported 14 minutes ago

  @OnSpectra used ur services for about 5 years with the most premium plan & face a bizarre situation while disconnection request today.Being told 15 days as hold time for disconnection is the most bizarre thing I've heard. Might have to pay a few bucks xtra but never returning!!

• 
  Nitish Verma (@nitish41) reported 15 minutes ago

  @OnSpectra @OnSpectraCare @uditm - poor service since long and now there is no one to assist. Below is my issue. No response from anywhere.

• 
  Kunal (@kunal_lalvani) reported 16 minutes ago

  @OnSpectra it's been 18 hrs and the Internet is still down. When jio was down for a few hours they had compensated their users. How are you going to compensate me for this? Resolution time is 6pm today (apparently). Almost 22 hrs no Internet.

• 
  Kunal Jain (@Jainkkunal10) reported 19 minutes ago

  @OnSpectra my office Internet isn’t working for a few days. Your app runs closes while troubleshooting, CC no doesn’t help. Wrote an email but no response. This isn’t the first time, it happens almost every month. I’m paying 24k annually. Pls sort this out.

• 
  Dinesh Parashar (@DineshParas) reported 19 minutes ago

  @OnSpectra Pathetic service. We switched from another service provider to Spectranet. Worst part is that its very difficult to connect with customer service team.

• 
  प्रतीक || prateek (@gulati_prateek) reported 24 minutes ago

  @OnSpectra frequent internet outages in Gurgaon and unable to log a ticket through self help app as well. Been in a queue to speak with customer service rep for more than 5 mins. Not sure what kind of service we are paying for?!

• 
  aanya kaushik (@aanya_kaushik) reported 25 minutes ago

  Then i got mail that i am not suppose to use my personal wifi nd you are using @OnSpectra @life_spectra wifi they are providing worst wifi services you property manger told me yesterday ma'am please top up your plan so i paid for that yesterday i paid for 80mbps.

• 
  Vaibhav (@iVaibhavKaushal) reported 27 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  Profit_Swing (@S_garg83) reported 35 minutes ago

  @OnSpectra The most worst wifi connection I have experienced is Spectra...never go for it...too slow...no proper customer care...just a complete rubbish

• 
  Akshat Chadha (@Chadha_Inc) reported 37 minutes ago

  @OnSpectra cant raise service request on app and call. Internet not working. Please get this fixed.

• 
  Ashish Kumar (@Ashish_feels) reported 37 minutes ago

  @OnSpectra What a pathetic service, has been chasing to get my connection done. No one is picking up the call the customer service is weirdly answering my query.

• 
  Dj Haulix (@amritbaruah18) reported 42 minutes ago

  @OnSpectra Your after sale service is terrible. You only just care about increasing the sales, don’t give a Dammm about your customer’s problem.

• 
  Abhishek Verma (@mrcreatist) reported 46 minutes ago

  @OnSpectra I am without internet from last 2 days, you guys have the worst customer service ever.

• 
  Swagat Naik (@SwagatNaik15) reported 46 minutes ago

  @OnSpectra horrible after service from your bangalore team . Requesting to solve the issue past 1day still they are not able to solve . Disappointing .

• 
  $udr!pt0$$ (@Sudripto) reported 47 minutes ago

  @TheDeshBhakt @OnSpectra @OnSpectraCare All are same. Using ACT fiber for some time. Nothing exciting about performance. Had DEN earlier. Good initially. Horrible thereafter. Airtel is not able to lay their fiber net line in our lane. Not enough customers they say. Jio also has complains. Some friends in CR Park use.

• 
  Udit Gaur (@UditGaur07) reported 47 minutes ago

  @saranshrealtors @OnSpectra I’m also facing same issues. Really disappointed from the service @OnSpectra

• 
  Arpit Trivedi (@Alwaysbangon) reported 50 minutes ago

  @OnSpectra Horrible Services ,Pathetic customer care Why do you take immediate action for a new connection and 20 days for a disconnection ? Why should 1 pay extra for that 20 days ? Where are your ethics on customer support??

• 
  Laxmikant Sharma (@Laxmika52899797) reported 54 minutes ago

  @OnSpectra now a days there are so many problems are coming with emails sending by 3rd party client and speed also too much poor. Spectra needs to improvement their services. Very embarrassing.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 54 minutes ago from New Delhi, Delhi

  Internet still down, @OnSpectra SR at 11.58. Technician lead Delhi says he had no idea so he never checked online for the request took my call made excuses - SR22073488614. Problem not resolved or addressed. Not the first time work from home interrupted by internet lapse

• 
  ANIMESH RAJPUT (@Rajput8619) reported 56 minutes ago

  @OnSpectraCare @OnSpectra Promoting yourself to be the robust internet line doesn’t help. When the users are not even informed about the mass outage which occurred 2 hours back. Raised the ticket only to find my concern will be resolved max by 1 pm tomorrow.

• 
  aanya kaushik (@aanya_kaushik) reported 59 minutes ago

  As i already paid for your top up for 80 mbps atleast provide me 40mbos na so that i can do my office work bcz of @Settl_living @OnSpectra @SpectraLife_Inc your worst services I am not suppose to do my office work. As i am in sells department company will mange 1day not everyday.

• 
  Nitish Verma (@nitish41) reported 1 hour ago

  @OnSpectra - Poor service since long, need disconnection after using services since years. -Deco router provided to new customer but not me. - data capping is still there not on other carriers - slow speed and no permanent resolution yet. Tired to making complaints too.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 1 hour ago from New Delhi, Delhi

  Do internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider