Spectra Outage Report
Why is my Spectra service not working?
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Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectra compensate me for the outage?
The recent Spectra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Spectra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Spectra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
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Internet (67%)
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Wi-fi (17%)
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TV (17%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: New Delhi, Delhi and Mysore.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
TV | |
| Delhi |
Internet | |
| New Delhi |
Internet | |
| Mysore |
Wi-fi | |
| New Delhi |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Rajeev Gupta
(@rajeevsonugupta) reported
@OnSpectra One fraud company. Have been struggling like anything. No resolution. No one bothers to respond over emails and calls even after calling 10 times. In delhi. Cheaters
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EBLOCKKALKAJI
(@rwakalkaji) reported
@OnSpectra This is to inform you that tomorrow we are starting the drive for the removal of unwanted wires, dangling wires or too many boxes from BSES poles. Please send you team if you are using the pole to fix them up.
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Svattam
(@supreethvattam) reported
@OnSpectra internet down from last night, no response yet.. please refund the amount back to me
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mohan raj
(@mhnraj410) reported
@OnSpectra I have already requested for disconnection of services with you guys. I have also denied for change in ownership. I just want my services to be cancelled. I can’t keep responding to 100s of your calls. Can you cancel my services for gods sake.
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Hunar Bhalla
(@HunarBhalla) reported
@4_ever_red @Airtel_Presence Do check if you have @OnSpectra available in your area. I'm having bad experience with airtel on all fronts. I'm living at the heart of my city and I don't even get mobile coverage of airtel. Ended up getting a jio sim
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paritoshsharma 🇮🇳
(@paritoshsharma) reported
@OnSpectra your sevice levels have gone down drastically. I paid for a new connection on Saturday and it's Monday. 2 absolutely rubbish promises made by your sales and installation team. BTW, Iv been your customer since 4 years. @reliancejio Fiber is in my colony. Time to shift
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rathinmathur
(@rathinmathur) reported
from
Gurgaon, State of Haryāna
I guess the most painful torture one can inflict upon oneself is to subscribe to @OnSpectra . Most pathetic service provider of the millennium.
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Sundar Subramanian
(@sundarsubr) reported
@OnSpectra My connection disconnected on 25th Jan 2022. My deposit yet to be refunded despite numerous followup. Customer service at its worst. Looks like there is no intention to refund.
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Kunal Jain
(@Jainkkunal10) reported
@OnSpectra my office Internet isn’t working for a few days. Your app runs closes while troubleshooting, CC no doesn’t help. Wrote an email but no response. This isn’t the first time, it happens almost every month. I’m paying 24k annually. Pls sort this out.
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Abhishek K
(@Abhikumar199) reported
@OnSpectra a very poor service, without resolving actual issue tickets were always closed. I’ve never seen such from other service providers. Is this a right way??? #SPECTRA
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Perspective
(@Monishroy) reported
Close to 16hrs ~ no internet~ no calls ~ no visit from the service provider. Not sure what to do except raise tickets. Dealing with a bunch of dolts in the name of customer care. #internetdown #WFH #CustomerExperience @OnSpectra sucks
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Deblina Chatterjee
(@deblina5638) reported
@OnSpectra SR# SR21113234496 internet not working since yesterday. Customer service is of no good. They say the issue has been resolved when clearly it is not. Do u want to resolve the issue or u want me to take my business somewhere else???
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Karthik M S (Railmani)
(@m_s_karthik) reported
@NetflixIndia and @OnSpectra , I really don't like watching 4k content at 360p while on wired ethernet. One of you needs to fix your service please.
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ANIMESH RAJPUT
(@Rajput8619) reported
@OnSpectraCare @OnSpectra Promoting yourself to be the robust internet line doesn’t help. When the users are not even informed about the mass outage which occurred 2 hours back. Raised the ticket only to find my concern will be resolved max by 1 pm tomorrow.
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Oshan
(@Oshanology) reported
Just let go off @OnSpectra because of the rates you were offering @reliancejio, such a scam jio. Never faced a long outage like this with Spectra.
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Mudit Sinha
(@mdtsinha) reported
@OnSpectra @OnSpectraCare can you please give me the latest on SR# SR22023317459 raised for connectivity issues? I have called your support multiple times but as always they are useless in providing any information. The expected resolution time has already passed.
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Mritunjay Sharma
(@SharmaMritunjay) reported
@OnSpectra pathetic service totally #unprofessional Struggling since a week but still no resolution. They send someone to check but have no clue on why internet stops working randomly. #spectra internet sucks
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Pawan Kochhar
(@pawankochhar) reported
@OnSpectra Slowly becoming from the best to the worst service provider .. Downtime has been 18 days out of 24 Days in November.
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Phalin
(@PhalinShah) reported
@OnSpectra Hey guys, internet is down since evening at Bangalore. When will it get resolved?
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Sour & Dour
(@AnushreeBasu) reported
@OnSpectra Am shifting from GK2 to Gurgaon and customer service exec told me that ur services are not feasible there. But I had paid for a YEAR’s service n still have 6 months to go, so I had asked for a refund n was informed tht as per company policy tht money wont be refunded!
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Saurabh Jain
(@Saurabh09570504) reported
@OnSpectra Fraud company. Raised multiple complaints but didn’t get response from team & to my surprise marking complaints as solved & stating that customer is not picking technician’s calls since days. You guys should be gutted and close down your company. #CustomerService
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Tanveer Masood
(@tanveer2412) reported
@OnSpectra I applied for a new internet connection (2320341) on 19 Dec. Was told that I will get it by 21 Dec. I still don't have the connection. No update from Spectra. Pathetic service. Please refund my money if you can't provide it. @jagograhakjago
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Prateek Srivastava
(@Prateeksgsits) reported
@OnSpectra you guys fail to fix issues , charge on higher side and take prepaid charges . Your customer representative don't call back and on prepaid connection you want 15 days of notice period for disconnection ??
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Arun Kamath
(@ArunKamath47) reported
@OnSpectra Absolutely pathetic! People please don't be fooled. I reported an issue with slow speed almost a week back and all I keep hearing is some internal team is working on it. 100Mbps plan turned into 100kbps. If you are a working guy then please don't opt this. Will be slow for days.
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Kiran Karpur
(@ck_karpur) reported
@OnSpectra .. Don't you have a customer resolution team? Pathetic service, very poor response & why do your teams close service requests without even contacting the customer.. Spectra is spectacularly providing hopeless service
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vinay.wfh 💉💉
(@vinaysshenoy) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra How do I cancel my service plan? There is no option within the app.
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Tanveer Masood
(@tanveer2412) reported
Your rep called. Had no clue about issue. Had to explain the issue again. Asked me to wait 7 days without giving any update. Your sales person promised connection in 2 days. No update yet. Please refund my money @jagograhakjago @OnSpectra
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Kunal Sinha
(@mytechloaded) reported
What a poor internet provider you are @OnSpectra.Your internet connection doesn't work consecutively for even 4 days.. Why are we paying you such an hefty amount? For this nuisance? I want my internet re connected by today itself else I am changing it and throwing it away..
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Shivam Chopra
(@ShivamC70958059) reported
Switching my isp from @Airtel_Presence @airtelindia to @OnSpectra because of 130 ping on fortnite tried calling, put 8 requests leading to there technician saying bhaiya kuch nahi karsakte aap isp change Kara do. Customer service so bad even after being a customer for 16 years
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zan
(@vskyrex) reported
@vedantrants @OnSpectra Had the same issue w spectra too like yesterday same w @zerefvstheworld