Spectra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Total Blackout (43%)
• Internet (29%)
• Wi-fi (29%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Bengaluru, and Chhindwāra.

City	Problem Type	Report Time
Bengaluru	Internet	10 days ago
Bengaluru	Wi-fi	11 days ago
Chhindwāra	Total Blackout	1 month ago
Chhindwāra	Wi-fi	2 months ago
Bengaluru	Internet	2 months ago
Chhindwāra	Total Blackout	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 33 seconds ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Dj Haulix (@amritbaruah18) reported 4 minutes ago

  @OnSpectra Your after sale service is terrible. You only just care about increasing the sales, don’t give a Dammm about your customer’s problem.

• 
  Neutral Isolated Gaseous atom (@diabolicalorg) reported 6 minutes ago

  @thenidhii @OnSpectra Mother getting poor wifi service? Do something @narendramodi ji

• 
  abhishek bhasin (@Abhishek5133) reported 11 minutes ago

  @OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987

• 
  PRITAM (@PRITAMlucky03) reported 11 minutes ago

  @OnSpectra why internet is getting disconnected everyday . I have reported this issue 50 times still then no response. Contact :8249160855

• 
  PRITAM (@PRITAMlucky03) reported 12 minutes ago

  @OnSpectra why your internet have always issue in bangalore ?.Every day needs to call spectra customer care .This type of service is not excepted. Simply cheating .

• 
  prashant (@suman1980met) reported 12 minutes ago

  @OnSpectra I have booked for new connection yesterday..and till now connection not installed. What a bad service 😒 😑 😕 CRN 2323135

• 
  confused_bong (@d_arindam) reported 15 minutes ago

  @OnSpectra worst device management system I have ever seen in a Wifi provider. I have 5 decides available even two simultaneous fails to connect. Never go @OnSpectra

• 
  NILESH TEKARIWAL (@TekariwalNilesh) reported 19 minutes ago

  @OnSpectra Hi Team, I am your customer from last 7 yrs but raised connection deactivation request last month(CIN -185235), since then following for refund sent more than 20 mails and 10+ calls no solution. every time get standard reply and ur customer executives are not in sync

• 
  Nitish Verma (@nitish41) reported 20 minutes ago

  @OnSpectra - Poor service since long, need disconnection after using services since years. -Deco router provided to new customer but not me. - data capping is still there not on other carriers - slow speed and no permanent resolution yet. Tired to making complaints too.

• 
  Vivek E A (@Vivekea1) reported 20 minutes ago

  @OnSpectra @OnSpectraCare hey my internet is not working. Self troubleshooting via app is not working. Not able to raise a SR ticket even thru IVR and support number. What is happening ?Can u expedite handling this incident. Can 197051. And please enable atleast option to raiseSR

• 
  Pritam Prit (@pritamsvu) reported 21 minutes ago

  Hello @OnSpectra the worst internet provider in delhi. Can you please refund and forgive us😵‍💫 btw you guys are legends in pathetic service.

• 
  shivakumar (@ShivaKumarKA) reported 23 minutes ago

  @OnSpectra I paid 7073 for new connection on 16 May. Not done yet. Poor response from salesperson, customer service and email support. Filed service request SR22053420895. No use at all. Return my hard earned money or declare that you can't do and keep my money.

• 
  Sundar Subramanian (@sundarsubr) reported 24 minutes ago

  @OnSpectra My connection disconnected on 25th Jan 2022. My deposit yet to be refunded despite numerous followup. Customer service at its worst. Looks like there is no intention to refund.

• 
  Varun Wadhera (@Varunw) reported 26 minutes ago

  @OnSpectra please let me know the resolution time on SR22073509570. At the drop of water the link goes down. Helpline disconnects you without being able to speak to anyone. 2nd time in 3days that link is down for hours. Are we in a primitive age?

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 30 minutes ago from Delhi, Delhi

  When working from home if @OnSpectra internet service becomes such a moving target it’s real harassment for the customer.

• 
  Sunny (@sunny9k) reported 31 minutes ago

  @OnSpectra help

• 
  Vaibhav (@iVaibhavKaushal) reported 33 minutes ago

  @OnSpectra Worst Service. Pathetic Service.

• 
  neelakantankk (@neelakantankk) reported 34 minutes ago

  @OnSpectra My internet is not working, your helpline is not reachable, and your app is stuck in a loop where it refuses to let me submit a ticket and just keeps cycling between "Troubleshoot" and an error page saying "Oops! Something went wrong." Very poor customer experience.

• 
  Naveen Jain S L (@naveenjainsl) reported 36 minutes ago

  @OnSpectraCare @OnSpectra really not understandable, have 3 accounts, want immediate refund for all the 3 accounts remaining period shall be moving out from Spectra, horrible customer service

• 
  Swapnil Jagtap (@Swap_Jags) reported 42 minutes ago

  @OnSpectra hi, You have discontinued your services in the area Pimple Saudagar, Pune - 411027 since dated 15th May 2021. That time, I had paid for my half yearly plan from Feb'2021 to Sept'2021. It was told that we will get refund for unused service. I had raise an issue ...1/2

• 
  Hunter Pandey (@Hunter01803607) reported 45 minutes ago

  @thenidhii @OnSpectra They will not shut down better aap shift kar jao dusri company pe . You are wasting your money . Thanks for your review.

• 
  Sudhanshu Jain (@i_sudhanshujain) reported 50 minutes ago

  @OnSpectra they are creating a new benchmark in providing the worst internet services everyday. My advice to business owners to not depend on them. Account ID 224428

• 
  Chandler Bing! 🚩 (@TheRainPoet) reported 50 minutes ago

  @OnSpectraCare Hi, the Internet hasn’t been working for a couple of hours now. No place in your app to raise a Service Request!! Your Customer care number doesn’t work either!! Can you help sort out the issue ASAP? @OnSpectra!

• 
  Vivek Sengupta (@vsengupta) reported 51 minutes ago

  @OnSpectraCare @OnSpectra Internet link down. Complaint registered over 3 hours ago. Yet to be restored. Trying in vain to talk to call centre. UNACCEPTABLE.

• 
  Anand Srivastava (@anand2009) reported 51 minutes ago

  @OnSpectra when willl the internet get restored in the green park area? 24 hours and no engineer visit or work towards resolution? Support centre keeps giving an ETA that keeps moving forward. No other fibre provider is down in the area till now after yesterday's storm.

• 
  Ria (@paracetanmol__) reported 52 minutes ago

  @thenidhii @OnSpectra @JioCare Please help her 😌

• 
  PRITAM (@PRITAMlucky03) reported 53 minutes ago

  @TRAI @OnSpectra Please make sure not to cheat customer every day you have issues @TRAI please have a look for this service provider .Every often they do service interption without prior info .Which hampers for day to day routines.

• 
  Swapnil Agarwal (@swapnilaga3) reported 55 minutes ago

  @OnSpectra Hi team, very disappointed at your service. Local representative promised to provide new connection in 24 hours. It's 48 hours now still no news. Please help else it is better to take @ACTFibernet

• 
  paritoshsharma 🇮🇳 (@paritoshsharma) reported 59 minutes ago

  @OnSpectra your sevice levels have gone down drastically. I paid for a new connection on Saturday and it's Monday. 2 absolutely rubbish promises made by your sales and installation team. BTW, Iv been your customer since 4 years. @reliancejio Fiber is in my colony. Time to shift