Spectra Outage Report
Why is my Spectra service not working?
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Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectra compensate me for the outage?
The recent Spectra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Spectra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Spectra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
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Internet (38%)
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Wi-fi (25%)
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E-mail (13%)
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Total Blackout (13%)
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TV (13%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: Raipur, Chennai, Delhi, Gurgaon and Bengaluru.
| City | Problem Type | Report Time |
|---|---|---|
 Raipur |
||
| Chennai |
Wi-fi | |
| Delhi |
Total Blackout | |
| Gurgaon |
Internet | |
| Bengaluru |
Wi-fi | |
| New Delhi |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Ipshita Nandi Banerjee 🌏
(@ipshitanandi) reported
from
New Delhi, National Capital Territory of Delhi
Do internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider
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Vivek Sengupta
(@vsengupta) reported
@OnSpectraCare @OnSpectra Internet link down. Complaint registered over 3 hours ago. Yet to be restored. Trying in vain to talk to call centre. UNACCEPTABLE.
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•• Saloni Malhotra ••
(@salonimalhotra) reported
@RidimaAneja @OnSpectra I’ve had their connection for 4 years and mostly good. Maybe it’s the area .. I have a back up with another provider and that’s a terrible experience
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Ipshita Nandi Banerjee 🌏
(@ipshitanandi) reported
from
New Delhi, National Capital Territory of Delhi
No technician has visited my house or resolved the internet down issue yet since the service request was raised at 11.58 AM today @OnSpectra @OnSpectraCare
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abhishek bhasin
(@Abhishek5133) reported
@OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987
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•• Saloni Malhotra ••
(@salonimalhotra) reported
Impressed with @OnSpectra .. the service guy came in 30 min from when the request was raised .. the other service provider is still sitting on a request after 48 hours!
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Siddhant Singh
(@siddysin) reported
.@OnSpectra is not working yet again.
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Profit_Swing
(@S_garg83) reported
@OnSpectra The most worst wifi connection I have experienced is Spectra...never go for it...too slow...no proper customer care...just a complete rubbish
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Vivek Sengupta
(@vsengupta) reported
@OnSpectra virtually impossible to lodge a "link down" complaint. I just could not. Kept interminably on hold. @OnSpectraCare
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Ipshita Nandi Banerjee 🌏
(@ipshitanandi) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectraCare @OnSpectra mhd Ghilmar Tassavur - my interment issue still stands unresolved for the service request shared
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Anand Srivastava
(@anand2009) reported
@OnSpectra when willl the internet get restored in the green park area? 24 hours and no engineer visit or work towards resolution? Support centre keeps giving an ETA that keeps moving forward. No other fibre provider is down in the area till now after yesterday's storm.
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abhijit dutta
(@adutta11) reported
@OnSpectra SR 22073488140. Struggling past 4 days with ur customer service & support teams. I work from home & hence had taken premium plan for it. Internet is down past 4 days & every time the estimated resolution time extended by 6 hrs as it nears the given time. 1/2
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Sharad
(@chaustsher) reported
@OnSpectra is your financial condition so bad that you are committing #fraud and #cheating customers of their security deposit deliberately? Account ID - 169210 | Service Request - SR22043390373 | Status Update |Resolved CRM:00015742 #shameful
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shivakumar
(@ShivaKumarKA) reported
@OnSpectra I paid 7073 for new connection on 16 May. Not done yet. Poor response from salesperson, customer service and email support. Filed service request SR22053420895. No use at all. Return my hard earned money or declare that you can't do and keep my money.
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Ipshita Nandi Banerjee 🌏
(@ipshitanandi) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectraCare So the problem will be resolved in the next 16 minutes @OnSpectra @OnSpectraCare without the intervention or presence or response from technician?
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Arpit
(@arpitbond131) reported
@OnSpectra my internet is disconnected and you sent me a wrong bill for payment. On raising tickets, no response since 5 days. This is the level of your service
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Abhishek Gupta
(@abhishek6801) reported
@OnSpectra its been more than 48 hours your services have been down in Gurgaon. I have been reaching out to your customer care and they have been just closing my service requests to keep resolution TAT in check. What a pathetic service. Looks like need to switch to @airtelindia
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Ipshita Nandi Banerjee 🌏
(@ipshitanandi) reported
from
New Delhi, National Capital Territory of Delhi
Internet still down, @OnSpectra SR at 11.58. Technician lead Delhi says he had no idea so he never checked online for the request took my call made excuses - SR22073488614. Problem not resolved or addressed. Not the first time work from home interrupted by internet lapse
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Tony Benoy
(@TonyBenoy) reported
@OnSpectra please help😭
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Ridima Aneja🇮🇳
(@RidimaAneja) reported
@salonimalhotra @OnSpectra I guess you are right. Maybe it’s the area. They aren’t even acknowledging and keep pushing the resolution time. Extremely inconvenient.
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Dinesh Parashar
(@DineshParas) reported
@OnSpectra Pathetic service. We switched from another service provider to Spectranet. Worst part is that its very difficult to connect with customer service team.
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Karthik M S
(@m_s_karthik) reported
@OnSpectra , can you restore my internet connection please? Have paid the bill. P. S: Can you have email reminders or even smses for bill payment? Incessant calling on work days and then cutting the connection off doesn't seem very customer friendly.
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abhijit dutta
(@adutta11) reported
@OnSpectra 2/2 it is nt suprising tht u r prompt in asking 4 renewals bt reluctant 2 even help the customer with an escalation id. The latest customer service associate asked me 2 go 2 ur website & figure out the escalation matrix Nt evn 1 support team has reached out @DoT_India
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abhishek bhasin
(@Abhishek5133) reported
@OnSpectra U have rubbish services....facing an issue since such a long time no resolutionz at all.. recomend noo one to use spectra
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abhishek bhasin
(@Abhishek5133) reported
@OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987
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abhishek bhasin
(@Abhishek5133) reported
@OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987
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Vivek E A
(@Vivekea1) reported
@OnSpectra @OnSpectraCare hey my internet is not working. Self troubleshooting via app is not working. Not able to raise a SR ticket even thru IVR and support number. What is happening ?Can u expedite handling this incident. Can 197051. And please enable atleast option to raiseSR
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Sunanda Rao-Erdem
(@sunandaraoerdem) reported
@OnSpectra what is going on with your service? Every small storm disrupts your internet services for weeks. It’s damn urgent that your service team replies asap.
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Tanveer Masood
(@tanveer2412) reported
@OnSpectra already cancelled my connection. Returned modem and all dues were cleared. Why am I still getting email and sms about service request. SR22063438371. I didn't raise it. Is this fraud from Spectra. @jagograhakjago
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abhishek bhasin
(@Abhishek5133) reported
@OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987