Spectra service status: outage reports and connection issues
Why is my Spectra service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Problems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
- Total Blackout (50%)
- Internet (33%)
- Wi-fi (17%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: Chhindwāra, Hyderabad, Noida, and Delhi.
| City | Problem Type | Report Time |
|---|---|---|
 Chhindwāra
|
Total Blackout | 3 days ago |
|
Chhindwāra
|
Total Blackout | 3 days ago |
|
Hyderabad
|
Internet | 21 days ago |
|
Noida
|
Total Blackout | 1 month ago |
|
Delhi
|
Internet | 2 months ago |
|
Raipur
|
4 months ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Naveen Jain S L (@naveenjainsl) reported@OnSpectraCare @OnSpectra really not understandable, have 3 accounts, want immediate refund for all the 3 accounts remaining period shall be moving out from Spectra, horrible customer service
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Priyank Jain (@CEOBinarysoft) reported@OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.
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Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from New Delhi, DelhiDo internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider
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Abhishek Das (@abhidauly) reported@OnSpectra why are you charging a convenience fee on your own app for payments to yourself, when did you become @bookmyshow no other broadband service provider does this
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Samyak Jain (@technofireyt) reported@TheDeshBhakt @OnSpectra @OnSpectraCare Just don't go with excitel. They are the worst. I used excitel for some time because there was no other choice but now I switched to JioFiber and now I am finally relaxed. My advice would be to go with Airtel or Jio
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Sundar Subramanian (@sundarsubr) reported@OnSpectra My connection disconnected on 25th Jan 2022. My deposit yet to be refunded despite numerous followup. Customer service at its worst. Looks like there is no intention to refund.
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abhijit dutta (@adutta11) reported@OnSpectra 2/2 it is nt suprising tht u r prompt in asking 4 renewals bt reluctant 2 even help the customer with an escalation id. The latest customer service associate asked me 2 go 2 ur website & figure out the escalation matrix Nt evn 1 support team has reached out @DoT_India
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Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from Delhi, DelhiOnce the issue has been identified can those @OnSpectra not expect a solution even 16-17 hours in
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deepak (@dj_bgl_25) reported@OnSpectra CAN - 166866 INTERNET IS DOWN FROM LAST DAY UNABLE TO USE THE SERVICE . PROVIDE THE FIX ASAP.
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Ayan Banerjee (@ayanbanerjee07) reportedDear @OnSpectra my Internet is not working and I have complained in the morning. Till now no resolution. What a service. 207935
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$udr!pt0$$ (@Sudripto) reported@TheDeshBhakt @OnSpectra @OnSpectraCare All are same. Using ACT fiber for some time. Nothing exciting about performance. Had DEN earlier. Good initially. Horrible thereafter. Airtel is not able to lay their fiber net line in our lane. Not enough customers they say. Jio also has complains. Some friends in CR Park use.
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Priyank Jain (@CEOBinarysoft) reported@OnSpectra Your fibre service sucks! You have billed me even for downtimes. My account id 230210. Fed-up and Disconnecting now with your services. SR open since 30 Jan 2023.
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Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported from New Delhi, DelhiInternet still down, @OnSpectra SR at 11.58. Technician lead Delhi says he had no idea so he never checked online for the request took my call made excuses - SR22073488614. Problem not resolved or addressed. Not the first time work from home interrupted by internet lapse
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Tony Benoy (@TonyBenoy) reported@OnSpectra please help😭
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yogesh agarwal (@EvilYogiBear) reportedWorst customer torcher from @OnSpectra. First they generate a quarter bill and then they send a barred service message. Service team has no clue,utter mismanagement. Fastest internet claim is also absolute hoax. Then service people arrogantly say first make payment then well talk
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Anil (@anilbudhraja) reported@OnSpectra the issue number SR23023741274 was never resolved and you on your website have marked it as RESOLVED...why do companies like you even exist ....because you fool customers by providing BOT activated services which are PATHETIC as is the internet connection
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neelakantankk (@neelakantankk) reported@OnSpectra My internet is not working, your helpline is not reachable, and your app is stuck in a loop where it refuses to let me submit a ticket and just keeps cycling between "Troubleshoot" and an error page saying "Oops! Something went wrong." Very poor customer experience.
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Arpit (@arpitbond131) reported@OnSpectra my internet is disconnected and you sent me a wrong bill for payment. On raising tickets, no response since 5 days. This is the level of your service
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r3dinfo (@r3dinf0) reported@OnSpectra Worst service. Fibre Internet goes off when you are in meeting, business loss. Happened more than 3 times in this month. Root cause power outage or team doesn't know. I am fed up. Location Bangalore, thubarahalli
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Sumit Kumar Singh (@Sumitks) reported@OnSpectra : need to cancel my subscription. what’s the process?
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Deepu (@Deepu1403) reported@OnSpectra Hi, we have received payment of Rs 2828, Spectra A/C No. 2323381.... I changed my mind and need refund for this connection, reason 4 posting here as ur customer care not helping me.
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Vaibhav Raj Shekhar (@RVaibhav400) reportedI want @airtelindia to either solve the problem or publically acknowledge that they cannot provide the similar services as @reliancejio and @OnSpectra I am tired of having to call the technicians or Airtel customer care just for them to come and switch on and off the router.
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Shubhchintak (@Shubhchintak18) reportedI am a resident of Gurugram and on Saturday I had placed a request with @OnSpectra to password change. They have an estimate time of 2 days to help me with it. And now they have closed the request without resolution. #Poorcustomerservice #SPECTRA
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Ria (@paracetanmol__) reported@thenidhii @OnSpectra @JioCare Please help her 😌
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PRITAM (@PRITAMlucky03) reported@TRAI @OnSpectra Please make sure not to cheat customer every day you have issues @TRAI please have a look for this service provider .Every often they do service interption without prior info .Which hampers for day to day routines.
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Ashish Kumar (@Ashish_feels) reported@OnSpectra What a pathetic service, has been chasing to get my connection done. No one is picking up the call the customer service is weirdly answering my query.
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Ashish Narang (@narang_babu) reported@OnSpectra used ur services for about 5 years with the most premium plan & face a bizarre situation while disconnection request today.Being told 15 days as hold time for disconnection is the most bizarre thing I've heard. Might have to pay a few bucks xtra but never returning!!
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Anand Srivastava (@anand2009) reported@OnSpectra when willl the internet get restored in the green park area? 24 hours and no engineer visit or work towards resolution? Support centre keeps giving an ETA that keeps moving forward. No other fibre provider is down in the area till now after yesterday's storm.
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Vivek Sengupta (@vsengupta) reported@OnSpectraCare There is a huge problem if your internet service keeps breaking down. @OnSpectra
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Prashant (@prashant_katara) reported@OnSpectra Team provide proper resolution in this SR# SR23013734593, i am still awaiting a proper response from your side. Please call me on registered number for better understanding