Spectra Outage Report
Why is my Spectra service not working?
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Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectra compensate me for the outage?
The recent Spectra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Spectra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Spectra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
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Internet (67%)
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Wi-fi (17%)
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TV (17%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: New Delhi, Delhi and Mysore.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
TV | |
| Delhi |
Internet | |
| New Delhi |
Internet | |
| Mysore |
Wi-fi | |
| New Delhi |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Gurnoor Kaur Behl
(@GurnoorKBehl) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra @OnSpectraCare There's no point. I'm going to close your service post this month. I got no call. It's been over 24 hours. Thanks.
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Nisha Barath
(@Mowgli_Libra23) reported
from
PETROL BUNK ORR, State of Karnataka
@hailschumi @OnSpectra Agree. I was supposed to get a new connection last Saturday and paid up promptly. On Saturday, the team coolly tell me that because I have an existing connection, they cannot install Spectra. Issued a service request, which was marked as completed, tho nothing had been done😡🤬
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Ayaansh Chourasia
(@AyanshChourasia) reported
@OnSpectra it's been more than 3 day, my internet not working. Every time when I call for SR update,get new resolution time. SR has been escalated many times by customer service, although no one bother to resolve our issue.
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JAI RIJHWANI
(@JAIRIJHWANI3) reported
@OnSpectra bad service, no speed. Please spend more money on service than advertisement. @OnSpectra @OnSpectraCare
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Avaneesh Verma 🇮🇳
(@iAvaneesh) reported
Hi @OnSpectra , 202090 - A/C Internet is not working from last 10 days. I've raised a ticket on 11th but without resolution ticket has been resolved & update has given to me. I'm going to stop using your services Hi @JioCare, @airtelindia Can you provide me internet service?
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Payal Saraf
(@SarafPayal) reported
from
Bengaluru, State of Karnataka
@OnSpectra still no resolution 5 days and still counting Most pathetic service.
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Harpal Singh
(@HarpalSingh09) reported
@OnSpectra It’s been1.5month. We requested and put several mails to disconnect our Internet Services. Except Telecaller’s assurance we are not getting anything.Very pathetic customer support. No TAT commitment.We really feel cheated. Sr. leadership pls extend your support on it.
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Sumit Kumar Singh
(@Sumitks) reported
@OnSpectra still aint working!! #wtf
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Yogesh D.
(@ydhiman20) reported
@onspectracare @onspectra you guys seriously have pathetic service. What type of customer service are you providing? Why there are no action taken on complaint? When will you guys refund security amount. It has been long time. I'm still waiting for security. #poorcustomerservice
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@VeenaChanchani @OnSpectra @reliancejio What a poor Internet Service Provider Spectra (A/c No.139851) who is not bothered to reply either mail or tweets whereas Reliance Jio quickly responded our tweets
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Avaneesh Verma 🇮🇳
(@iAvaneesh) reported
Hi @OnSpectra , 202090 - A/C Internet is not working from last 10 days. I've raised a ticket on 11th but without resolution ticket has been resolved & no update has given to me. I'm going to stop using your services Hi @JioCare, @airtelindia Can you provide me internet service?
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Vipul
(@vipuksh) reported
from
Gurgaon, State of Haryāna
@OnSpectra @OnSpectraCare The internet is not working and there is no other way to connect with you other than tweeting about it! On the customer care number the call disconnects abruptly and the #MySpectra app sucks
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Lalit Chauhan 🇮🇳
(@chauhanlalit91) reported
from
New Delhi, National Capital Territory of Delhi
@uditm @OnSpectraCare @OnSpectra A/c no. 184519 , kindly create SR internet is down from since today morning.
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Vikas Gujral
(@gujralvikas) reported
@OnSpectra @OnSpectraCare Worst customer service! I have open request for refund since Oct with NO ACTION. My email gets a standard response that we are working with no resolution time. Give back my money, you cheats. Account ID - 205926 | Service Request - SR20102775269.
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra raised SR for plan change but still invoice generated on older plan pls help..
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Vipul
(@vipuksh) reported
from
Gurgaon, State of Haryāna
@OnSpectra Why don't you respond to a customer's email, tweet and DM? @OnSpectraCare
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@VeenaChanchani @OnSpectra @airtelindia No doubt Spectranets (A/c No.139851) services nowadays become Worst & they increases service charges without intimation & also disconnect services
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Harpal Singh
(@HarpalSingh09) reported
@OnSpectra It’s been a month. We requested and put several mails to disconnect our Internet Services. Expect Telecaller’s assurance we are not getting anything.Very pathetic customer support. No TAT commitment.We really feel cheated. Sr. leadership pls extend your support on it.
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Gurnoor Kaur Behl
(@GurnoorKBehl) reported
from
New Delhi, National Capital Territory of Delhi
For a brand promoting reliable and amazing high speed #internet during #WorkFromHome / #WFH, your service as an internet provider is a shame @OnSpectra. It is disappointing because I REALLY SINCERELY requested your team to help me quick as my lease was getting over.
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Vicky Sukhwani
(@VickySukhwani89) reported
@OnSpectra i am getting worst customer care from your end, reactivated from front end CC is saying but backend technician is saying they haven’t received any order number yet n i paid 72 hours back n not yet getting services, pathetic
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Anoop R
(@noop_ar) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra I've have faced frequent outages of connectivity, 4 times in the last 24hrs! I recently switched to Spectra hoping to not go through the same pain as with my previous ISP! Even in general, the connection is mostly unstable, not delivering promised speeds always.
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Vikas Gujral
(@gujralvikas) reported
@OnSpectraCare This disconnection was initiated by @OnSpectra. Horrible company preying on customer's hard earned money. You have definitely lost a customer for life for a petty amount, and I will broadcast this as much as possible so that others don't fall prey. Shame on you!
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Vivek Sengupta
(@vsengupta) reported
@OnSpectraCare pending service request remains unresolved. When a follow up call is made, a fresh complaint is registered. What kind of service resolution is this? @OnSpectra
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Gaurav Goel
(@GoelG83) reported
@OnSpectra This is not the correct marketing technique if a consumer is having some issues with its service provider. Adding @consumerforum_ to have a protocol and restraint firms to peep into consumer tweets.
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Dipankar
(@dipankars) reported
@OnSpectra you guys are idiot or what? My prepaid account which is valid till 2021, you guys have cancelled? Without any intimation? Refund my entire amount tomorrow morning or fix it now. #Fail #Spectra
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Gurnoor Kaur Behl
(@GurnoorKBehl) reported
from
New Delhi, National Capital Territory of Delhi
.@OnSpectra I'm so disappointed with your #Internet Customer Service. I have been told for 2 days straight that I will get a "call" from you guys regarding a mere internal shift of #Wifi router and haven't heard from the technical team.
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Payal Saraf
(@SarafPayal) reported
from
Bengaluru, State of Karnataka
@OnSpectra most horrible service. Don’t take even if they give it for free. With WFH all service providers are going all out to help and they are not bothered even after 5 days of calls. They buy time with 24hrs resolution X 5 days. Imagine.
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra @OnSpectraCare Not sure how many times need remind you guys, to clear my doubt but unfortunately connecting to customer service also not gettin confirm ans. 1- As per surrender connection req Requested for final invoice bill till 12 aug date 2- no update so far, req
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@VeenaChanchani @OnSpectra @reliancejio Yet to get reply from Spectranet whereas Jio replied immediately & we are loyal customer of spectranet since years
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Gurnoor Kaur Behl
(@GurnoorKBehl) reported
from
New Delhi, National Capital Territory of Delhi
You're all talk, and no work @OnSpectra I am considering letting your service go.. worst is, I had this thought within the first month of taking your service, which made me think of the big mistake it was to get you as an internet provider. Something needs to be done quick.