Spectra service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Total Blackout (43%)
• Internet (29%)
• Wi-fi (29%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Bengaluru, and Chhindwāra.

City	Problem Type	Report Time
Bengaluru	Internet	4 days ago
Bengaluru	Wi-fi	5 days ago
Chhindwāra	Total Blackout	1 month ago
Chhindwāra	Wi-fi	2 months ago
Bengaluru	Internet	2 months ago
Chhindwāra	Total Blackout	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sharath Sathisan (@SharathVS) reported 5 minutes ago

  @OnSpectra Internet not working.

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 5 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Varun Wadhera (@Varunw) reported 8 minutes ago

  @OnSpectra your app doesn't work, internet doesn't work, helpline number doesn't work. How else do we raise a ticket for nothing working

• 
  Eeshan Khan (@khan_eeshan) reported 10 minutes ago

  @OnSpectra @WBAlliance @uditm You need to fix your service my inrmternet has not been working for 2 days and the service requests I raise keep getting closed saying that is issue is fixed it is causing a lot of inconvenience the new SR has the resolution time for tomorrow. This is utterly disappointing.

• 
  amit khare (@amitkha26204585) reported 11 minutes ago

  @OnSpectra @uditm when we go for connection of Spectra fibre net it is done within 1 day but when you opt for disconnection I am told by your customer care team that it will take 15days and I will have to pay for that 15 days bill also…is this really justified? Why not in 1day?

• 
  Tony Benoy (@TonyBenoy) reported 16 minutes ago

  @OnSpectra please help😭

• 
  Tanveer Masood (@tanveer2412) reported 18 minutes ago

  @OnSpectra already cancelled my connection. Returned modem and all dues were cleared. Why am I still getting email and sms about service request. SR22063438371. I didn't raise it. Is this fraud from Spectra. @jagograhakjago

• 
  neelakantankk (@neelakantankk) reported 23 minutes ago

  @OnSpectra My internet is not working, your helpline is not reachable, and your app is stuck in a loop where it refuses to let me submit a ticket and just keeps cycling between "Troubleshoot" and an error page saying "Oops! Something went wrong." Very poor customer experience.

• 
  Ipshita Nandi Banerjee 🌏 (@ipshitanandi) reported 25 minutes ago from New Delhi, Delhi

  Do internet service providers need to be called and tracked via phone to fix online service after raising online service request @OnSpectra ? What is the point of raising the issue online then? There is a huge customer support lapse I have faced with this service provider

• 
  Abhinay Bajpai (@AbhinayBajpai) reported 25 minutes ago

  @OnSpectra Facing Internet speed issue and frequent internet disconntion since August month, multiple follow ups but no resolution however no network since yesterday. Connection Number - 90956562

• 
  Mohammad Danish (@danish2016) reported 27 minutes ago

  @OnSpectra Hello.. is your service available in Amour, Purnia District of Bihar. My pin code is 854315.

• 
  Swapnil Jagtap (@Swap_Jags) reported 27 minutes ago

  @OnSpectra hi, You have discontinued your services in the area Pimple Saudagar, Pune - 411027 since dated 15th May 2021. That time, I had paid for my half yearly plan from Feb'2021 to Sept'2021. It was told that we will get refund for unused service. I had raise an issue ...1/2

• 
  abhishek bhasin (@Abhishek5133) reported 28 minutes ago

  @OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987

• 
  pramod (@P____D____) reported 29 minutes ago

  @OnSpectra @uditm @ETTelecom My internet is not working... Can you please first make sure your current infra works and then expand

• 
  abhishek bhasin (@Abhishek5133) reported 29 minutes ago

  @OnSpectra U have rubbish services....facing an issue since such a long time no resolutionz at all.. recomend noo one to use spectra

• 
  Dinesh Parashar (@DineshParas) reported 31 minutes ago

  @OnSpectra Pathetic service. We switched from another service provider to Spectranet. Worst part is that its very difficult to connect with customer service team.

• 
  Pranesh Lingampally (@IVILNVRLOSE) reported 33 minutes ago

  @TheDeshBhakt @OnSpectra @OnSpectraCare I paid or rather kept paying for Spectra for an year without service. First of all their service was pathetic for the lack of better words, they couldn’t withstand the wrath of the Internet Mafia in BLR 😬

• 
  Pradeep Gupta (@pradeepgupta102) reported 33 minutes ago

  @OnSpectra @OnSpectraCare I sent email on 15th March why I am given date of 7th April for resolution

• 
  Karthik M S (@m_s_karthik) reported 38 minutes ago

  @OnSpectra , can you restore my internet connection please? Have paid the bill. P. S: Can you have email reminders or even smses for bill payment? Incessant calling on work days and then cutting the connection off doesn't seem very customer friendly.

• 
  abhishek bhasin (@Abhishek5133) reported 42 minutes ago

  @OnSpectra @OnSpectra really poor service....link down since two days and no site visit. Your team is not responsive at all and engineers don't visit at all ...SR22053423987

• 
  Neeraj Mehta (@neermehta1) reported 42 minutes ago

  Desr @OnSpectra, Really disappointed with your pathetic and constantly interrupted services. Thanks for spoiling my Sunday for not allowing me to watch this big match because of total shut down of services. Very disappointing. This's became a daily affair.  SR22083546449

• 
  ANIMESH RAJPUT (@Rajput8619) reported 47 minutes ago

  @OnSpectraCare @OnSpectra Promoting yourself to be the robust internet line doesn’t help. When the users are not even informed about the mass outage which occurred 2 hours back. Raised the ticket only to find my concern will be resolved max by 1 pm tomorrow.

• 
  Swagat Naik (@SwagatNaik15) reported 48 minutes ago

  @OnSpectra horrible after service from your bangalore team . Requesting to solve the issue past 1day still they are not able to solve . Disappointing .

• 
  Sabyasachi Paikaray (@oraclesabya) reported 50 minutes ago

  @OnSpectra why your service has become so patheic now a days .. i have logged several complaints with slow and frequent disconnections. No resolution till now and your service guys tells its problem every where and he can not solve it ... Account number: 030850 @TRAI

• 
  Shishir Agrahari (@shishiragrahari) reported 52 minutes ago

  @OnSpectraCare @OnSpectra can you please have the basic decency of addressing a customer issue who is been frustrated with your support for last 2 years. Your only department that works efficiently is pending payment reminder. Such a disappointment. #Gurgaon #spectra

• 
  Abhishek Gupta (@abhishek6801) reported 53 minutes ago

  @OnSpectra its been more than 48 hours your services have been down in Gurgaon. I have been reaching out to your customer care and they have been just closing my service requests to keep resolution TAT in check. What a pathetic service. Looks like need to switch to @airtelindia

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 53 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  Udit Gaur (@UditGaur07) reported 57 minutes ago

  @saranshrealtors @OnSpectra I’m also facing same issues. Really disappointed from the service @OnSpectra

• 
  The DeshBhakt 🇮🇳 (@TheDeshBhakt) reported 60 minutes ago

  Folks in Delhi NCR - what's a broadband / leased line service that actually works? We have been with @OnSpectra for some time - but now the service has become beyond pathetic despite the high price & @OnSpectraCare doesn't listen. Today's episode may be hit due to no internet :(

• 
  somvanshi arun singh (@Somvanshi_s) reported 1 hour ago

  @OnSpectra @OnSpectraCare I spoke to the manager Mr. Pramod Kumar he told me that I'll get a call for resolution. I've been coordinating with him for last 3 days. . . no one called. He told me my complained has been closed. How os that even possible?