Spectra Outage Report

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

• Internet (33%)
• Total Blackout (33%)
• Wi-fi (33%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Noida, and Delhi.

City	Problem Type	Report Time
Noida	Total Blackout	19 hours ago
Delhi	Internet	23 days ago
Raipur	E-mail	3 months ago
Chennai	Wi-fi	3 months ago
Delhi	Total Blackout	3 months ago
Gurgaon	Internet	3 months ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Venkata G Thota (@GanapathiIBMer) reported 3 minutes ago

  @OnSpectra I'm trying to support Spectra for a connection transfer from a closed company who used to pay Adv pre-paid connection of Spectra Services to a new User. Spectra is keepon delaying it from morethan 2 weeks. Who's the right person to escalate it ?

• 
  Jitendra Yadav (@Jitendra_Yadav) reported 6 minutes ago

  Hi Team @OnSpectra, power problem in router since morning .. I raise a complain, but nobody contacted till now.. account No 223135 वाह रे डिजिटल इंडिया @rsprasad

• 
  Shruti Mehta (@spmehta_it) reported 9 minutes ago

  @OnSpectra Very poor service. My connection is deactivated since March due to No service in my area. Following up for refund since then. No response. SR raised in your system getting closed with False commitments.

• 
  Pragati Rai (@raipragati) reported 11 minutes ago

  @OnSpectra @uditm You are making life worst by keeping customers security amt. I have been following up with you from last 1 year for security amt #spectracheatscustomers

• 
  Ninad (@Ninad_oops) reported 12 minutes ago

  Dear @OnSpectra , from last one year I amusing your 100 Mbps connection, but now I get the info that router provided by you does not support 100 Mbps speed, only upto 40 Mbps. So basicalky you charged me for services you can not render. Care to explain please.

• 
  Sanjeet Yadav (@sanjeet_17) reported 13 minutes ago

  @OnSpectra poor suport that too for installation! Sent all docs on Saturday and till date the person is delaying! Strange, who can expect a good after sales support! Leaving spectra without even trying!

• 
  Arupda0 (@arupda0) reported 14 minutes ago

  @OnSpectra Don't try to settle issues thro private messages. Do the root cause analysis and settle the issue permanently. Dont let me go for service providers who can control their instruments from mice attack. Jio or airtel customers in building nvr hv issues

• 
  PP (@PiyushPathneja) reported 15 minutes ago

  @OnSpectra more thn 30 hours for a simple request, followed by 6 calls to call center. Still no sight of resolution. While in same time other networks like @airtelindia takes less than 2 hours to resolve. customer centericity is not important for @OnSpectra , please choose wisely

• 
  Shishir (@Shishir86405989) reported 16 minutes ago

  @OnSpectra dear team, I would like to understand, your process around giving connection back to an existing customer who had disconnected / paused for 2 months while user was away to his home town. as I understand, existing customer cannot get connection back? Is it true ? Why

• 
  Digvijay Singh Ahlawat (@AhlawatDigvijay) reported 17 minutes ago

  @OnSpectra My broadband connection is not working. Account number 174799. Mobile 9555148517.

• 
  Karthik M S (Railmani) (@m_s_karthik) reported 17 minutes ago

  @OnSpectra my internet connection has been flaky for a couple of weeks and completely down now , @airtelindia's Wifi hotspot is what's supporting my wfh for now. Could you please fix this asap?

• 
  Arupda0 (@arupda0) reported 21 minutes ago

  @OnSpectra As expected you are concerned whether my current problem is resolved or not. You want to settle that thro private messages. Yes problem is attended everyday but at the cost of my 8-10 working hours average. No action to prevent recurring failure

• 
  Prabudh Singh (@prabuddhaaa) reported 23 minutes ago

  Hey @OnSpectra really horrible service. Internet not restored even after the scheduled time provided by you. Your helpline person keeps giving false assurance that it’ll be fixed soon. Happens every single time. This is just exceptionally bad

• 
  Swapnil Teppalwar (@steppalwar) reported 25 minutes ago

  @OnSpectra @OnSpectraCare team is there an update on my refund. Have not received any update. Does it takes so much time( more than 2 months) to process refunds. Seems you are working in 1950’s era to return customer’s money. @uditm running a company or a joke?

• 
  Sagar Gurao (@sagar_gurao) reported 27 minutes ago

  @OnSpectraCare @OnSpectra SR21053023418 has been closed without any feedback. Refund is still pending. Can you please ensure that SRs are closed ONLY AFTER ACTUAL RESOLUTION of the query??

• 
  Mohan Prasad (@MohanPrasad_A) reported 30 minutes ago

  @OnSpectra @OnSpectraCare It's been 2complete days broadband is down and no proper response from the local team & no ETA till now. @uditm If the payment is delayed for a day you guys disconnect the service now its been 2 days without the service what action you guys gonna take.

• 
  Ashish Bhargava (@bhargavashish) reported 37 minutes ago

  @OnSpectra Always get mechanical answer from support - plz give us some time for last one month. Plz assist

• 
  Ashish Bhargava (@bhargavashish) reported 38 minutes ago

  @OnSpectra Almost one month since I am chasing support team for refund after you closed operations in Pune. CRM:00014813 - plz assist

• 
  Dinesh Babu (@ducatibabu) reported 39 minutes ago

  I was happy with @OnSpectra connection and customer service.. I feel bad why I came out of them to @airtelindia @Airtel_Presence

• 
  Gaurav (@gauravgoel_in) reported 40 minutes ago

  @OnSpectra I need to cancel the connection and a full refund of the advance rental paid for 1 year! @DoT_India

• 
  rajan jain (@rajanjain30580) reported 42 minutes ago

  What a company …. @ACTFibernet in today times when internet not working Airtel and @OnSpectra giving 3 hours service , @ACTFibernet says 24 hours ….. will never recommend

• 
  Bhavin Vanarasi (@bhavinvanarasi) reported 45 minutes ago

  @OnSpectraCare @OnSpectra I see you guys are closing old service requests as resolved and opening new requests. Ultimately customer's issue is not resolved but you have 6 tickets as resolved in your service performance stats.

• 
  double or quit (@maverickme2) reported 45 minutes ago

  @OnSpectra my internet connection is down since morning pls resolve it. My ID no. is 189294.Thanks!

• 
  Vivek Sengupta (@vsengupta) reported 47 minutes ago

  @OnSpectra @OnSpectraCare my internet is down and I am unable to even lodge an urgent complaint- not via phone, not through your app. This is way too distressing

• 
  Aarsh Gyani (@aarsh11gyani) reported 54 minutes ago

  @OnSpectra need help.

• 
  Vivek Sengupta (@vsengupta) reported 57 minutes ago

  @OnSpectraCare Sorry to say, your responsiveness is terrible @OnSpectraCare @OnSpectra

• 
  Deepak Khemani (@Deepakkhemani8) reported 58 minutes ago

  @OnSpectra How rude can someone be when, entire country was under Lockdown even after taking payment

• 
  Jayita (@Jayita65936744) reported 58 minutes ago

  @OnSpectra Pathetic service, have disconnected since March, but security deposit refund still not done. @OnSpectra

• 
  Aashima Wadhwa (@aashima_wadhwa) reported 59 minutes ago

  @OnSpectra very poor customer care service. It’s been 2 months I have discontinued my connection and for my refund amount I have made almost 50 calls in 2 months. But you guys always ask bank details and no further steps.@jagograhakjago @consaff help here please !

• 
  Prateek Srivastava (@Prateeksgsits) reported 59 minutes ago

  @OnSpectra Hi I will like to bring you kind attention that i am facing frequent disconnection issue since almost a year now. Everytime I raise a complaint I am told to change the router. This router was provided bt spectra net. I have been chasing on emails but no response