Spectra Outage Report
Why is my Spectra service not working?
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Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectra compensate me for the outage?
The recent Spectra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Spectra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Spectra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
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Internet (67%)
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Wi-fi (17%)
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TV (17%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: New Delhi, Delhi and Mysore.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
TV | |
| Delhi |
Internet | |
| New Delhi |
Internet | |
| Mysore |
Wi-fi | |
| New Delhi |
Internet | |
| New Delhi |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Vivek Sengupta
(@vsengupta) reported
@OnSpectra @OnSpectraCare my internet is down and I am unable to even lodge an urgent complaint- not via phone, not through your app. This is way too distressing
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Aarsh Gyani
(@aarsh11gyani) reported
@OnSpectra need help.
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Shishir
(@Shishir86405989) reported
@OnSpectra dear team, I would like to understand, your process around giving connection back to an existing customer who had disconnected / paused for 2 months while user was away to his home town. as I understand, existing customer cannot get connection back? Is it true ? Why
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Maitrayadhrit
(@ZeldafanMimo) reported
@OnSpectra Have been trying to get the internet fixed sicne yesterday 5 pm, your service guys claimed it to be fixed by 6 today , they havent come to fix it yet, have stopped picking my calls and extended the time to 10:30 today. KIndly tell your guys to fix it asap.
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PP
(@PiyushPathneja) reported
@OnSpectra -- you truly have a team of incompetent, call center/ query resolver. People are clueless how to expedite simple issue. There are parallel chain of actions one chasing north, while other south. And customer is getting both messages, truly indicates, no processes exist
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Swapnil Teppalwar
(@steppalwar) reported
@OnSpectra @OnSpectraCare team is there an update on my refund. Have not received any update. Does it takes so much time( more than 2 months) to process refunds. Seems you are working in 1950’s era to return customer’s money. @uditm running a company or a joke?
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A Green
(@FutureJohnny) reported
@ak82139423 @Ubiquiti @OnSpectra Send it back, now if you can. You will get no support from Ubiquity. None. They don't care and don't let this poor social media bot fool you. They will "escalate" and still the case will sit there. 18 days. UDMP has been factory defaulting itself. No real response.
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Venkata G Thota
(@GanapathiIBMer) reported
@OnSpectra I'm trying to support Spectra for a connection transfer from a closed company who used to pay Adv pre-paid connection of Spectra Services to a new User. Spectra is keepon delaying it from morethan 2 weeks. Who's the right person to escalate it ?
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Sagar Gurao
(@sagar_gurao) reported
@OnSpectraCare @OnSpectra SR21053023418 has been closed without any feedback. Refund is still pending. Can you please ensure that SRs are closed ONLY AFTER ACTUAL RESOLUTION of the query??
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Ninad
(@Ninad_oops) reported
Dear @OnSpectra , from last one year I amusing your 100 Mbps connection, but now I get the info that router provided by you does not support 100 Mbps speed, only upto 40 Mbps. So basicalky you charged me for services you can not render. Care to explain please.
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Ashish Bhargava
(@bhargavashish) reported
@OnSpectra Almost one month since I am chasing support team for refund after you closed operations in Pune. CRM:00014813 - plz assist
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Ashish Bhargava
(@bhargavashish) reported
@OnSpectra Always get mechanical answer from support - plz give us some time for last one month. Plz assist
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Deepak Khemani
(@Deepakkhemani8) reported
@OnSpectra How rude can someone be when, entire country was under Lockdown even after taking payment
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Jayita
(@Jayita65936744) reported
@OnSpectra Pathetic service, have disconnected since March, but security deposit refund still not done. @OnSpectra
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Gaurav Chandra
(@LinkwithGaurav) reported
@OnSpectraCare @DoT_India please see, there is no existence of customer service at @OnSpectra They only copy paste standard comments without looking at what is the query. They are not returning my security deposit and charging me 15 days of extra bill.
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PP
(@PiyushPathneja) reported
@OnSpectra more thn 30 hours for a simple request, followed by 6 calls to call center. Still no sight of resolution. While in same time other networks like @airtelindia takes less than 2 hours to resolve. customer centericity is not important for @OnSpectra , please choose wisely
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Karthik M S (Railmani)
(@m_s_karthik) reported
@OnSpectra my internet connection has been flaky for a couple of weeks and completely down now , @airtelindia's Wifi hotspot is what's supporting my wfh for now. Could you please fix this asap?
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Vivek Sengupta
(@vsengupta) reported
@OnSpectraCare Sorry to say, your responsiveness is terrible @OnSpectraCare @OnSpectra
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Jitendra Yadav
(@Jitendra_Yadav) reported
Hi Team @OnSpectra, power problem in router since morning .. I raise a complain, but nobody contacted till now.. account No 223135 वाह रे डिजिटल इंडिया @rsprasad
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Dinesh Babu
(@ducatibabu) reported
I was happy with @OnSpectra connection and customer service.. I feel bad why I came out of them to @airtelindia @Airtel_Presence
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Mohan Prasad
(@MohanPrasad_A) reported
@OnSpectra @OnSpectraCare It's been 2complete days broadband is down and no proper response from the local team & no ETA till now. @uditm If the payment is delayed for a day you guys disconnect the service now its been 2 days without the service what action you guys gonna take.
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Arupda0
(@arupda0) reported
@OnSpectra Don't try to settle issues thro private messages. Do the root cause analysis and settle the issue permanently. Dont let me go for service providers who can control their instruments from mice attack. Jio or airtel customers in building nvr hv issues
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Arupda0
(@arupda0) reported
@OnSpectra As expected you are concerned whether my current problem is resolved or not. You want to settle that thro private messages. Yes problem is attended everyday but at the cost of my 8-10 working hours average. No action to prevent recurring failure
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Prateek Srivastava
(@Prateeksgsits) reported
@OnSpectra Hi I will like to bring you kind attention that i am facing frequent disconnection issue since almost a year now. Everytime I raise a complaint I am told to change the router. This router was provided bt spectra net. I have been chasing on emails but no response
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Bindu
(@Bindu23294899) reported
@OnSpectra #MakeLifeHorrible Anyone planning to switch to this provider here's a warning.. They make you pay up in advance and take forever for installation. They don't pick or return your calls. You need to keep running behind them for updates. Customer service is negative
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Ashutosh rajput
(@1237ashu) reported
from
New Delhi, National Capital Territory of Delhi
@uditm I met with Mr Sumit Mishra escalation lead for buss cux. Trust me he is gem in your com . Rest fool us . He was working on my issue for 6 hrs going out of the box in night .spectra is losing customers you know it . Tip —Hire more like Sumit @OnSpectra
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Prabudh Singh
(@prabuddhaaa) reported
Hey @OnSpectra really horrible service. Internet not restored even after the scheduled time provided by you. Your helpline person keeps giving false assurance that it’ll be fixed soon. Happens every single time. This is just exceptionally bad
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Vivek Sengupta
(@vsengupta) reported
@OnSpectra @OnSpectraCare Terrible, terrible service. The link has been down since late evening, but you appear to be in no hurry to restore
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Shruti Mehta
(@spmehta_it) reported
@OnSpectra Very poor service. My connection is deactivated since March due to No service in my area. Following up for refund since then. No response. SR raised in your system getting closed with False commitments.
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KadiNinda
(@KadiNinda6) reported
Shifting connection within the same neighbourhood in bangalore has taken more than 7 days and still no one is able to help. Come on @OnSpectra @OnSpectraCare our lives and livelihoods depend on Internet connections. Make this happen ASAP.