Spectra Outage Report
Why is my Spectra service not working?
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If you are having issues, please submit a report below.
Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!
Will Spectra compensate me for the outage?
The recent Spectra outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Spectra if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Spectra has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Spectra users through our website.
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Internet (65%)
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Total Blackout (29%)
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E-mail (5%)
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Wi-fi (2%)
Live Outage Map
The most recent Spectra outage reports came from the following cities: New Delhi, Gurgaon, Hyderabad, Delhi, Bengaluru and Mumbai.
| City | Problem Type | Report Time |
|---|---|---|
 New Delhi |
Internet | |
| Gurgaon |
Internet | |
| New Delhi |
Total Blackout | |
| New Delhi |
Internet | |
| Hyderabad |
Internet | |
| Delhi |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectraCare @OnSpectra @uditm no call. Customer helpline number is not reachable.
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra @uditm A/c No.139851 of Spectranet harassing their Sr Citizens Customer since number of years to make yearly payment of Rs8066/ instead of Quarterly as requested by mails,instagram,tweets messages but till few minutes back got call,message,mails
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectraCare @OnSpectra internet down again today. Second time within 24 hours.
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Nisha Barath
(@Mowgli_Libra23) reported
from
PETROL BUNK ORR, State of Karnataka
@hailschumi @OnSpectra Agree. I was supposed to get a new connection last Saturday and paid up promptly. On Saturday, the team coolly tell me that because I have an existing connection, they cannot install Spectra. Issued a service request, which was marked as completed, tho nothing had been done😡🤬
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra @OnSpectraCare Team my issue not fixed till now, I hope you will sort this today morning, pls prioritise this task due to current situation, #lockdown
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra @uditm @PMOIndia Requested Spectranet (A/c No.139851) to pay Quarterly internet bill instead of Rs 8066/ yearly, shocked to see more then 40% increase in Quarterly bill,Spectranet taking advantage of lockdown from poor Sr Citizen loyal subscriber
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Sumit Garg
(@SumitGarg327) reported
from
Gurgaon, State of Haryāna
No revert on mail, Call Center does not work, tweet does not help. Extremely poor Customer Service @OnSpectra @TRAI @jagograhakjago
-
Suprapta Ghosh
(@SoireeWithSup) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra such a horrible service. My internet is down for more than 24 hrs and inspite of multiple follow ups no help. I think I would need to file a legal complain
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectraCare @OnSpectra how much more time. Service down since 10:30 AM. Hello, service request for Frequent Disconnection, has been raised. Your service request number is SR# SR20042520967. Download the MySpectra App for raising and tracking SRs. Team Spectra
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Payal Saraf
(@SarafPayal) reported
from
Bengaluru, State of Karnataka
@OnSpectra will my internet resume.. 6 days and still no resolution. Your field team is pathetic. They never bother to come and repair. I have been told, wire is cut but no one to repair it. PEOPLE DONT TAKE SPECTRA. HORRIBLE SERVICE
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra @minister of communication.Spectranet should be ASHAMED to send reminders daily to a Customer(A/cNo.139851) pay Rs8066/ yearly charges when Customer requested them for Quarterly payment of Rs2020/ but even Cos top management is silent
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra Our Internet connection is down since more than 20 hours but no action Veena Chanchani (A/c No 139851) Delhi
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra @uditm @sardesairajdeep Spectranet now started true color of their working as in this Critical period Customer (A/c No.139851) has got no alternative but to be with Co as our Request for Quarterly payment only this time not accepted
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@uditm @OnSpectraCare @OnSpectra Mr. Udit Mehrotra hope you see this and help. There has been no response. There has been frequent disconnects since 9th April. The frequency has increased to daily. Not sure if the fixes applied are permanent or temporary band aid ones.
-
Gagan Sethi
(@GaganSe49765049) reported
from
New Delhi, National Capital Territory of Delhi
@OnSpectra Hi my plan has been changed without my consent. I have been put on a monthly plan, when I used to pay every 6 months. I have even raised a service ticket but did not hear any thing - SR20062565910. My client id is 205139.
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Vipul
(@vipuksh) reported
from
Gurgaon, State of Haryāna
@OnSpectra Why don't you respond to a customer's email, tweet and DM? @OnSpectraCare
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Payal Saraf
(@SarafPayal) reported
from
Bengaluru, State of Karnataka
@OnSpectra most horrible service. Don’t take even if they give it for free. With WFH all service providers are going all out to help and they are not bothered even after 5 days of calls. They buy time with 24hrs resolution X 5 days. Imagine.
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra raised SR for plan change but still invoice generated on older plan pls help..
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@uditm @OnSpectra @PMOIndia .Opportunistic Spectranet at the time of this National Crisis when from Govt to Pvt Banks offering relief asking a Customer (A/c.No 139851) to pay Qtly instead of Yly of Rs 8066/ to pay Rs 3226/ Quarterly a 42% increase
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectraCare @OnSpectra customer care is not reachable since morning, call getting disconnected, what's going, my ticket raised since yesterday morning not fixed and been 24 hrs plus , no one responding from your side, what a pathetic experienc, #CustomerExperience @anupam_sriv
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectraCare @OnSpectra I am tired and sick if your sugar coated responses. What was down for the last 3 SR’s raised on 9th, 11th, and 14th. It is just me in my entire building. Rest spectra connections are working fine.
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Anil J Chanchani
(@AnilJChanchani1) reported
from
New Delhi, National Capital Territory of Delhi
@uditm @OnSpectra @PMOIndia @RahulGandhi .Spectranet is like a Old time Money lender who reminds his Customer (A/cNo.139851) every now & then by calls,messages,mails to make Yearly payment of Rs8066/ when Customer long back requested for Qtl payment Rs2020/
-
cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra pls help me out with the problem
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Chaitali Shah
(@ChaitaliShah19) reported
from
Bavdhan, State of Mahārāshtra
Very disappointed with service after getting such response. Expecting to get the installations done by tomorrow Account/Customer ID:1188797791 for your response. @reliancejio @OnSpectra @airtelindia please reach me out if you feel you have better service than @HathwayBrdband
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Anmol Sud
(@anmolsud) reported
from
New Delhi, National Capital Territory of Delhi
Horrible customer service!! Internet has been down for 36 hours and no response from your customer service team!! @OnSpectra had better expectations from you
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cricket-fan
(@pathaknilesh007) reported
from
PETROL BUNK ORR, State of Karnataka
@OnSpectra @OnSpectraCare Not sure how many times need remind you guys, to clear my doubt but unfortunately connecting to customer service also not gettin confirm ans. 1- As per surrender connection req Requested for final invoice bill till 12 aug date 2- no update so far, req
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Payal Saraf
(@SarafPayal) reported
from
Bengaluru, State of Karnataka
@OnSpectra still no resolution 5 days and still counting Most pathetic service.
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Swapnil Teppalwar
(@steppalwar) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectraCare @OnSpectra Team. The disconnect happened again and it has been in and off since 9 AM. I mean can somebody please fix it. This 4th time.
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Vipul
(@vipuksh) reported
from
Gurgaon, State of Haryāna
.@OnSpectra .@OnSpectraCare Is there any way to talk to your #CustomerService? The number 18001215678 is not reachable since Saturday. I had a word with your associate (Vaibhav) on Thu and Fri last week and was assured a call back, which never came Sad #CustomerExperience
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Deepak Jaryal
(@Dijjjjay) reported
from
Hadapsar, State of Mahārāshtra
@OnSpectra Hi my internet is not working properly since 2 days. I stay in pimple Saudagar area Pune. Tried contacting the customer care but due to the current scenario the waiting time is too long. Please look into the matter asap.