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Spectra Outage Report

Why is my Spectra service not working?

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If you are having issues, please submit a report below.

Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Spectra reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Spectra . Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Spectra users through our website.

  • 33% Internet (33%)
  • 33% Total Blackout (33%)
  • 33% Wi-fi (33%)

Live Outage Map

The most recent Spectra outage reports came from the following cities: Noida, and Delhi.

CityProblem TypeReport Time
Noida Total Blackout 6 days ago
Delhi Internet 28 days ago
Raipur E-mail 3 months ago
Chennai Wi-fi 3 months ago
Delhi Total Blackout 4 months ago
Gurgaon Internet 4 months ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Spectra Issues Reports

Latest outage, problems and issue reports in social media:

  • pathaknilesh007
    cricket-fan (@pathaknilesh007) reported from PETROL BUNK ORR, Karnataka

    @OnSpectraCare @OnSpectra customer care is not reachable since morning, call getting disconnected, what's going, my ticket raised since yesterday morning not fixed and been 24 hrs plus , no one responding from your side, what a pathetic experienc, #CustomerExperience @anupam_sriv

  • SumitGarg327
    Sumit Garg (@SumitGarg327) reported from Gurgaon, Haryana

    @OnSpectraCare @OnSpectra I just received a reminder call for payment of bill. I just realised that my Bill for quarter is 1549+tax and till last quarter it was 1199+tax. I the checked my mail and did not find any communication. I then called Call Center, it was not working

  • SarafPayal
    Payal Saraf (@SarafPayal) reported from Bengaluru, Karnataka

    @OnSpectra will my internet resume.. 6 days and still no resolution. Your field team is pathetic. They never bother to come and repair. I have been told, wire is cut but no one to repair it. PEOPLE DONT TAKE SPECTRA. HORRIBLE SERVICE

  • Mowgli_Libra23
    Nisha Barath (@Mowgli_Libra23) reported from PETROL BUNK ORR, Karnataka

    @hailschumi @OnSpectra Agree. I was supposed to get a new connection last Saturday and paid up promptly. On Saturday, the team coolly tell me that because I have an existing connection, they cannot install Spectra. Issued a service request, which was marked as completed, tho nothing had been done😡🤬

  • pathaknilesh007
    cricket-fan (@pathaknilesh007) reported from PETROL BUNK ORR, Karnataka

    @OnSpectra @OnSpectraCare Team my issue not fixed till now, I hope you will sort this today morning, pls prioritise this task due to current situation, #lockdown

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @OnSpectraCare @OnSpectra @uditm no call. Customer helpline number is not reachable.

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @OnSpectra @minister of communication.Spectranet should be ASHAMED to send reminders daily to a Customer(A/cNo.139851) pay Rs8066/ yearly charges when Customer requested them for Quarterly payment of Rs2020/ but even Cos top management is silent

  • Dijjjjay
    Deepak Jaryal (@Dijjjjay) reported from Hadapsar, Maharashtra

    @OnSpectra Hi my internet is not working properly since 2 days. I stay in pimple Saudagar area Pune. Tried contacting the customer care but due to the current scenario the waiting time is too long. Please look into the matter asap.

  • SoireeWithSup
    Suprapta Ghosh (@SoireeWithSup) reported from New Delhi, Delhi

    @OnSpectra such a horrible service. My internet is down for more than 24 hrs and inspite of multiple follow ups no help. I think I would need to file a legal complain

  • GaganSe49765049
    Gagan Sethi (@GaganSe49765049) reported from New Delhi, Delhi

    @OnSpectra Hi my plan has been changed without my consent. I have been put on a monthly plan, when I used to pay every 6 months. I have even raised a service ticket but did not hear any thing - SR20062565910. My client id is 205139.

  • SumitGarg327
    Sumit Garg (@SumitGarg327) reported from Gurgaon, Haryana

    No revert on mail, Call Center does not work, tweet does not help. Extremely poor Customer Service @OnSpectra @TRAI @jagograhakjago

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @OnSpectraCare @OnSpectra I am tired and sick if your sugar coated responses. What was down for the last 3 SR’s raised on 9th, 11th, and 14th. It is just me in my entire building. Rest spectra connections are working fine.

  • SarafPayal
    Payal Saraf (@SarafPayal) reported from Bengaluru, Karnataka

    @OnSpectra most horrible service. Don’t take even if they give it for free. With WFH all service providers are going all out to help and they are not bothered even after 5 days of calls. They buy time with 24hrs resolution X 5 days. Imagine.

  • vipuksh
    Vipul (@vipuksh) reported from Gurgaon, Haryana

    .@OnSpectra .@OnSpectraCare Is there any way to talk to your #CustomerService? The number 18001215678 is not reachable since Saturday. I had a word with your associate (Vaibhav) on Thu and Fri last week and was assured a call back, which never came Sad #CustomerExperience

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @OnSpectraCare @OnSpectra how much more time. Service down since 10:30 AM. Hello, service request for Frequent Disconnection, has been raised. Your service request number is SR# SR20042520967. Download the MySpectra App for raising and tracking SRs. Team Spectra

  • gauravampire
    Apoorv Gaurav (@gauravampire) reported from Hadapsar, Maharashtra

    @OnSpectra @sukoonhealth The way you are active on social media try to resolve your customers issue that will be more valuable rather then doing your advertisement

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @OnSpectraCare @OnSpectra Team. The disconnect happened again and it has been in and off since 9 AM. I mean can somebody please fix it. This 4th time.

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @uditm @OnSpectraCare @OnSpectra Mr. Udit Mehrotra hope you see this and help. There has been no response. There has been frequent disconnects since 9th April. The frequency has increased to daily. Not sure if the fixes applied are permanent or temporary band aid ones.

  • pathaknilesh007
    cricket-fan (@pathaknilesh007) reported from PETROL BUNK ORR, Karnataka

    @OnSpectra pls help me out with the problem

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @uditm @OnSpectra @PMOIndia @RahulGandhi .Spectranet is like a Old time Money lender who reminds his Customer (A/cNo.139851) every now & then by calls,messages,mails to make Yearly payment of Rs8066/ when Customer long back requested for Qtl payment Rs2020/

  • pathaknilesh007
    cricket-fan (@pathaknilesh007) reported from PETROL BUNK ORR, Karnataka

    @OnSpectra raised SR for plan change but still invoice generated on older plan pls help..

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @uditm @OnSpectra @PMOIndia .Opportunistic Spectranet at the time of this National Crisis when from Govt to Pvt Banks offering relief asking a Customer (A/c.No 139851) to pay Qtly instead of Yly of Rs 8066/ to pay Rs 3226/ Quarterly a 42% increase

  • ChaitaliShah19
    Chaitali Shah (@ChaitaliShah19) reported from Bavdhan, Maharashtra

    Very disappointed with service after getting such response. Expecting to get the installations done by tomorrow Account/Customer ID:1188797791 for your response. @reliancejio @OnSpectra @airtelindia please reach me out if you feel you have better service than @HathwayBrdband

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @OnSpectra @uditm @sardesairajdeep Spectranet now started true color of their working as in this Critical period Customer (A/c No.139851) has got no alternative but to be with Co as our Request for Quarterly payment only this time not accepted

  • anmolsud
    Anmol Sud (@anmolsud) reported from New Delhi, Delhi

    Horrible customer service!! Internet has been down for 36 hours and no response from your customer service team!! @OnSpectra had better expectations from you

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @OnSpectra @uditm @PMOIndia Requested Spectranet (A/c No.139851) to pay Quarterly internet bill instead of Rs 8066/ yearly, shocked to see more then 40% increase in Quarterly bill,Spectranet taking advantage of lockdown from poor Sr Citizen loyal subscriber

  • vipuksh
    Vipul (@vipuksh) reported from Gurgaon, Haryana

    @OnSpectra Why don't you respond to a customer's email, tweet and DM? @OnSpectraCare

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @OnSpectra Our Internet connection is down since more than 20 hours but no action Veena Chanchani (A/c No 139851) Delhi

  • steppalwar
    Swapnil Teppalwar (@steppalwar) reported from Hadapsar, Maharashtra

    @OnSpectraCare @OnSpectra internet down again today. Second time within 24 hours.

  • AnilJChanchani1
    Anil J Chanchani (@AnilJChanchani1) reported from New Delhi, Delhi

    @OnSpectra @uditm A/c No.139851 of Spectranet harassing their Sr Citizens Customer since number of years to make yearly payment of Rs8066/ instead of Quarterly as requested by mails,instagram,tweets messages but till few minutes back got call,message,mails