Spectra Outage Map
The map below depicts the most recent cities in India where Spectra users have reported problems and outages. If you are experiencing problems with Spectra , please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Spectra users affected:
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Spectra is an internet service provider offering connectivity via an end-to-end fiber optic network in India with speeds up to 1 Gbps.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Delhi, NCT | 4 |
| New Delhi, NCT | 1 |
| Ludhiāna, PB | 1 |
| Chennai, TN | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Spectra Issues Reports
Latest outage, problems and issue reports in social media:
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DM
(@DEEPAKM95371544) reported
@OnSpectra Getting a new connection takes a day or two. Disconnecting TAKES A MONTH!! SUCH POOR SERVICE. WAS A LOYAL CUSTOMER FOR 6 YEARS. JUST RULES TO MINT MONEY. PATHETIC!!!!!!
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Gaurav
(@Gaurav16453092) reported
@uditm @OnSpectra @OnSpectraCare No resolution provided yet.. This feels like cheated when paying for a 100 MBPS plan and the technology support (sterlite) is only providing 50 MBPS speed from last 4 months..
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Narasimham ABR
(@jbax495) reported
@OnSpectraCare @OnSpectra Please come home after 20th April and collect your modem. You may keep the 3 months amount you've taken. I hope you get rich with it. Kindly dont confuse & irritate me with one assurance on phone & the opposite stance over email. Nightmarish customer service. Unethical company.
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Maneesh S
(@maneeshshri) reported
@OnSpectra I am frustrated after talking to customer care, I called on 27th feb asking about the process to cancel the subscription and I have been tod that since I have prepaid plan so don't need to do anything and don't pay in next billing cycle. My account no 169608.
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Samar Wachasundar
(@simple1981) reported
@OnSpectra @OnSpectraCare Spectra Account ID 019455, raised atleast 20 tickets for issues. All tickets closed,without resolution. Third class and super unprofessional. You should be ashamed to even have an handle named Onspectracare, as its useless. Worst.
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Kanwar Anand
(@spacey_december) reported
@OnSpectra account id 227964 — need to pause my account or cancel it for good.. office is shut for corona for at least 2 months.. I have 5 connections in total and your customer care says no provision for pausing subscription
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amit kumar sahu
(@amitsahu7) reported
@OnSpectra closed our accounts in November- CAN ID - 171346, still waiting to get our refunds for security. getting stupid mails from customer care. worst I have seen from Spectra. why would you hold on to our money?
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Spectra Group
(@spectragroup) reported
@Gaurav16453092 @OnSpectra @OnSpectraCare Hi Guarav. Sorry to hear you have had a bad experience with a company called Spectra (?) However, it was not us, so please stop tagging us in your posts :-) Wish you luck.
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Anurag Kaushik
(@kaushikanuk) reported
I have been having problem with SPECTRA Billing for last 4 months. @OnSpectra is very unprofessional and irresponsible. I would suggest the New Customer should avoid them.
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Suman Reddy
(@sumanreddy0202) reported
@OnSpectra - Pathetic service in HSR layout Bangalore. I have raised over 5-6 tickets for frequently disconnection in a week and still not received a solution. Latest ticket raised today is SR# SR21043001035. Looks like I need to switch to @airtelindia or @HathwayBrdband .
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Mohan Prasad
(@MohanPrasad_A) reported
@OnSpectra @OnSpectraCare #UditMehrotra One of the worst ISP in Bangalore just got new broadband connection by choosing quarterly prepaid plan and paid the charges up front now with in 10 days broadband connection has been barred due to non payment no transparency in the billing.
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aniruddh priyadarshi
(@aniruddh2014) reported
@OnSpectra Worst services I have ever faced...you guys always claimed that you are best internet service provider but I did not feel like that I am using your services too long....but whenever I have to communicate your customer care....it feel like......worse experience ever
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Vaibhav Srivastava
(@Vaibhav51841129) reported
@OnSpectra @OnSpectraCare If anyone planning to get spectra please donot try think about it they have worest service . they will take your money and will not provide and serive thereafter . they have frequent dissconnection . please trust me donot get this isp attleast
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Anmol Nihalani
(@NihalaniAnmol) reported
@OnSpectraCare @OnSpectra Pathetic response while trying to get the deposit refunded. Calling spectra does not help at all. Trying for the past 3 months and everytime they reply that we are working on it. They just raise a service request and resolve it with no action whatsoever
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Apoorv Chaturvedi
(@chaturapoorv) reported
@OnSpectra terrible service. Terrible speed. Have never received a permanent solution.
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