Spectra Outage in Bavdhan, Pune Division, State of Mahārāshtra

Very disappointed with service after getting such response. Expecting to get the installations done by tomorrow Account/Customer ID:1188797791 for your response. @reliancejio @OnSpectra @airtelindia please reach me out if you feel you have better service than @HathwayBrdband

@OnSpectraCare @OnSpectra I am tired and sick if your sugar coated responses. What was down for the last 3 SR’s raised on 9th, 11th, and 14th. It is just me in my entire building. Rest spectra connections are working fine.

@OnSpectraCare @OnSpectra @uditm no call. Customer helpline number is not reachable.

@uditm @OnSpectraCare @OnSpectra Mr. Udit Mehrotra hope you see this and help. There has been no response. There has been frequent disconnects since 9th April. The frequency has increased to daily. Not sure if the fixes applied are permanent or temporary band aid ones.

@OnSpectra Hi my internet is not working properly since 2 days. I stay in pimple Saudagar area Pune. Tried contacting the customer care but due to the current scenario the waiting time is too long. Please look into the matter asap.

@OnSpectraCare @OnSpectra Team. The disconnect happened again and it has been in and off since 9 AM. I mean can somebody please fix it. This 4th time.

@OnSpectraCare @OnSpectra how much more time. Service down since 10:30 AM. Hello, service request for Frequent Disconnection, has been raised. Your service request number is SR# SR20042520967. Download the MySpectra App for raising and tracking SRs. Team Spectra

@OnSpectraCare @OnSpectra internet down again today. Second time within 24 hours.

@OnSpectra @sukoonhealth The way you are active on social media try to resolve your customers issue that will be more valuable rather then doing your advertisement

@OnSpectraCare @OnSpectra one of the worst service providers. Every month there has to be something or other. It’s been almost 6 months or more I guess. Never ever received 100 Mbps speed. It’s not even 70. Is tod what we subscribed for.

@OnSpectraCare @OnSpectra Dear Customer,the expected time of resolution for the temporary connectivity issue in your area has been extended to 04/01/2020 12:00 PM.We regret the inconvenience caused. Team Spectra. As I said every day etr increase by couple of hours.

@OnSpectraCare @OnSpectra internet is down since last night. Is anyone working on it.

@OnSpectraCare @OnSpectra internet is down since 9 AM today. Unable to call on the support number.

@OnSpectra One of the most fake internet Provider I have come across..Looting Money from customer and not providing services.Have taken 5500rs from me and not activated Broadband services, Provided faulty router and No help..@Airtel_Presence @JioCare @microscancomp @TRAI Help

@OnSpectra my internet connection has been flaky for a couple of weeks and completely down now , @airtelindia's Wifi hotspot is what's supporting my wfh for now. Could you please fix this asap?

@OnSpectra need help.

@OnSpectra @OnSpectraCare team is there an update on my refund. Have not received any update. Does it takes so much time( more than 2 months) to process refunds. Seems you are working in 1950’s era to return customer’s money. @uditm running a company or a joke?

@OnSpectra Don't try to settle issues thro private messages. Do the root cause analysis and settle the issue permanently. Dont let me go for service providers who can control their instruments from mice attack. Jio or airtel customers in building nvr hv issues

@OnSpectra As expected you are concerned whether my current problem is resolved or not. You want to settle that thro private messages. Yes problem is attended everyday but at the cost of my 8-10 working hours average. No action to prevent recurring failure

@OnSpectra Hi I will like to bring you kind attention that i am facing frequent disconnection issue since almost a year now. Everytime I raise a complaint I am told to change the router. This router was provided bt spectra net. I have been chasing on emails but no response

@OnSpectra Always get mechanical answer from support - plz give us some time for last one month. Plz assist

@OnSpectra Almost one month since I am chasing support team for refund after you closed operations in Pune. CRM:00014813 - plz assist

@OnSpectra dear team, I would like to understand, your process around giving connection back to an existing customer who had disconnected / paused for 2 months while user was away to his home town. as I understand, existing customer cannot get connection back? Is it true ? Why

@OnSpectra @OnSpectraCare It's been 2complete days broadband is down and no proper response from the local team & no ETA till now. @uditm If the payment is delayed for a day you guys disconnect the service now its been 2 days without the service what action you guys gonna take.