You Broadband outages and service status in Kolkata, West Bengal

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of You Broadband reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

You Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhay Saraf (@naammeinkyaha) reported 3 minutes ago

  @youbroadband WhatsApp chatbot no longer works. There is no IVRS option to talk to support. Is social media shaming the only way to escalate issues now? 3rd day of no internet. Service request not even assigned to an engineer.

• 
  viralgangani (@viral_gangani) reported 5 minutes ago

  WORST AND PATHETIC SERVICE PROVIDER I HAVE INTERNET ISSUE FOR THE LAST 7 DAYS NONE OF YOUR ENGINEER CAME HERE TILL NOW AND WE HAD RECEIVED MESSAGE THAT YOUR UMISSUE HAD RESOLVED ,WHO RESOLVED AND HOW ,CAN YOU TELL ME ?my account no. Is 1540627 @youbroadband

• 
  Saurabh Alkari (@sdalkari) reported 5 minutes ago

  @youbroadband My internet is down from Sunday. There is a wire breakage which I can see from my window from where my wire comes down. There has been no resolution till now. The local representative is not responding properly, customer care number is not connecting.

• 
  𝑼𝒓𝒃𝒂𝒏 𝑇𝑟𝑖𝑏𝑎𝑙 🇮🇳 (@t_4_tp) reported 5 minutes ago

  Hello, @youbroadband Broadband connection not working since 2 days. Complaint multiple times but no solution. Your executive Israr Kazi visited home but refused to do any thing, say they will work after 24hr only as ticket resolution time is 24 working hours. ..

• 
  srirangapurinikhil (@nikhilfr98) reported 6 minutes ago

  No wifi in vanasthalipuram area from morning 6am,already sent a email but no response.even yesterday it was not coming properly,resolve the issue asap @youbroadband

• 
  Wanderer (@SanjayKalse3) reported 8 minutes ago

  @youbroadband you have a third class and disappointing service , shame on you as your app is not on iOS nor your phone lines works. Struggling for last 2 days as no internet . Is this company alive or dead? No one bothers for the customers. Get up and help the customers

• 
  HinduKomalaHarish786 (@worldpeacevg) reported 13 minutes ago

  @youbroadband i think you should close down your service in hyderabad since all customers would have moved to other providers. i think i am the only one left.

• 
  Kuldeep Singh Tomar (@XdTomar) reported 14 minutes ago

  A huge shoutout to @youbroadband for redefining customer service! 🎉 My internet has been down for 4 days. I've called customer care 3 times a day, and not a single technician has shown up. Impressive consistency. 👏 The technician must be taking the scenic route around the 🌍

• 
  UnknownElement (@knownelement027) reported 15 minutes ago

  @youbroadband This is 9th day. No response and no resolution of customer complaint.

• 
  Vivek Sarwade (@viveksarwade) reported 18 minutes ago

  @youbroadband I have sent a DM, again the same issue after 2 days.. internet not working again