You Broadband outages and service status in Kolkata, West Bengal

Problems in the last 24 hours in Kolkata, West Bengal

The chart below shows the number of You Broadband reports we have received in the last 24 hours from users in Kolkata, West Bengal and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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You Broadband Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Suman (@Msuman916) reported 6 minutes ago

  @youbroadband @youbroadband I have contacted customer care multiple times and received only false assurances, which is unacceptable. If this issue is not resolved within 48 hours, I will escalate this matter to the Consumer Grievance Portal TRAI for further action. Kindly treat this as urgent.

• 
  Kaustubh Radkar (@KaustubhRadkar) reported 9 minutes ago

  @youbroadband why dont your "engineers," ever follow up on a request? Why does someone have to call them even after a complaint is registered?

• 
  Shresth Dubey (@ExZite12) reported 9 minutes ago

  @youbroadband @ViCustomerCare youbroadband down since last night, can't do my work, please help. CRF no/Reg no: CC790460

• 
  R Gathani (@rrgathani) reported 11 minutes ago

  @youbroadband You Broadband service is not reliable. For the last 10+ days, the internet service down in the Gondal area, Rajkot. Not receiving any response or support YOU team. This lack of support and communication is unacceptable. Kindly process the refund me ID: 2103745

• 
  Jaydeep Kotecha ☀️ (@JayKotecha333) reported 13 minutes ago

  You people have such pathetic management. You broadband internet is down since the last 5 days and still there is no one who has come to fix it in Rajkot Gujarat after repeated calls to customer service.@ViCustomerCare @youbroadband. MOST pathetic company in India..@AdityaBirlaGrp

• 
  Neeraj Joshi (@neerajadjoshi) reported 17 minutes ago

  @youbroadband @vodafoneindia Account : 1737087  Login ID: you0030 From last 15 me and my friend trying to connect with customer care & they are not solving the issue. we took this for our work only and internet not working . Please sort out as soon as possible.@youbroadband

• 
  Rushi Vachhani (@RushiBVachhani) reported 18 minutes ago

  Why they don’t declare 5 days/month paid leave for downtime. I almost face downtime every month. Also, I pay for 100 Mbps, but I get 18 Mbps when I actually need to work. Selling a service you can't deliver isn’t just bad business-it’s a total scam. But @youbroadband don’t care

• 
  Jackson John (@Jacksonjohn79) reported 19 minutes ago

  @youbroadband internet down in the area (Chembur East) again. 2 times in a week, with no notification on the impact nor on the ETA. This severely affects Work From Home customers, what kind of reliability & customer service is being provided? Customers left helpless...

• 
  tushar (@wankhde_tushar) reported 23 minutes ago

  @youbroadband such a cheater. Showing “outage” and not even allowing ticket creation, then hiding behind a 24 working hours (≈3 days) resolution excuse. Internet down since 26th March till date, and almost every day for hours. This is unacceptable. #PoorService Very rude support

• 
  Karishma Nimavat (@web_mom_machine) reported 27 minutes ago

  @youbroadband If a technician is not assigned within the next 2 days, I will be proceeding with legal action with all supporting evidence of repeated service failures and unresolved complaints. Kindly treat this as urgent. Again not working!