You Broadband Outage

@youbroadband m a customer fr approx 10 yrs, my conclusion s, never to use it again. Service pathetic, tens of times I hd faced issues. no network since last week. my TV, cell phone, laptop, all shut. Custo care: no reply at all. M Shameful to b customer of u. RMN 8866657220.

3/3 support people. I am calling again and again everyday and they are saying the same thing. So, @VodafoneIN @youbroadband, I request you people, please discontinue my internet services and refund my remaining money.

@youbroadband Dear team this refers to my complain regarding net not working from 16/06/2019 Regret to infirmbyou that after sales service support is pathetic from you broad band till time not a single courtesy call from customer care or service person regarding complain status.

@youbroadband is a barbaric company in digital space. Since 17/06/19 morning no connectivity. Local in charge doesn't attend call or doesn't give proper update and service if attends. Customer care doesn't connect or do nothing if connects except registering complaint. Worst.

@youbroadband can someone help me in getting the router receipt

@youbroadband please don't buy YouBroadband connection. Very poor service. From 7 days I have no connectivity

@youbroadband Have dm you but no one reply We are not getting internet connection from 13 th june and till date no solution , calling customer care daily but same answer we are working on your issue when will we get solution ac-722382

@youbroadband No #internet #access since June14 #account #No 1631706 NASIK, depite repeated requests. Request Help

@youbroadband worst services!!! i won't be recommending services

@youbroadband inspite of giving multiple reminders, my internet services are not resumed, my wifi connection is not working since 10 days, worst experience, will never recommend to any one

@youbroadband What pathetic service is this.. it is straight away third day my internet is not working.. while asking for payment you guys won't discount us a penny, when it comes to service we are getting this ridiculous thing.

@youbroadband you and your crappy service. Cant repair a single connection after 2 weeks and cant offer a ETA either. Worst customer care service. Call centres have no information. I want to know how to get a full refund of my money or I will have to take this to consumer court.

@youbroadband @VodafoneIN connie down again. Complete shit system. Please send me the copy of my SLA. Also I want my money refund. Shit company and shit support

@youbroadband Internet down for the 3rd time in the last 4 days with no refunds. However payment reminders are always given on time. Pls cancel my services, I can afford to pay more but cannot use crappy service.

@youbroadband @DoT_India @VodafoneIN We've gone through 16 days without Internet at our office. 3 Complaints have been lodged. 1 tweet posted. No one from your team is able to fix it or return our money. We need a refund on our Prepaid amount immediately. Ac No 1608209

@youbroadband @VodafoneIN @youbroadband @VodafoneIN today is the 5th morning and still my connection is down. Are you guys even interested in resolving my issue. Or shall I escalate this to the consumer forums.

@youbroadband We are not getting internet connection from 13 th june and till date no solution , calling customer care daily but same answer we are working on your issue when will we get solution ac-722382

@youbroadband worst service in the world, its been 4 days internet service down, evertime giving different timings to be on line, please sort it out soon. RMN :9595808811

Got a new connection from @youbroadband a month ago. It has been down for more time than its been up. Pathetic and no respite in sight. @rsprasad @DoT_India

Got a new connection from @youbroadband a month ago. It has worked for less days than it has been down. Sick and tired of their false promises. @DoT_India @rprasad

@youbroadband @VodafoneIN I have already paid for 6 months so even if your company doesn't provide service it is okay for you but in the it is customer loss I don't want connectivity to restore just kindly remove my connection so that I can get it from some other company @TRAI

@youbroadband I don't think your people esp customer service guys understand customer service I have registered a plan since 06/06 and I am yet to receive any solution and finally after being frustrated I said them to remove my connection now they are not even doing that

@VodafoneIN @VodafoneIN @youbroadband Still no internet.. has been 5 days now.. constantly getting in touch with customer care yet no resolution!! Atleast give me my money back!!!

@youbroadband Internet is not working since yesterday. Have requested multiple time for service but have no response from you broadband. Worst service.

@youbroadband @VodafoneIN our broadband isn't working since last 4 days. Your customer care promise to work on it every single day but the issue is still not resolved. Horrible service

@youbroadband Our broadband isn't working since last 4 days. Your customer care promise to work on it every single day but the issue is still not resolved. Horrible service

@youbroadband worst service in Hyderabad.. one week back disconnected.. still not solved. I want my refund

@youbroadband No response till now. The response I received was that they don’t have high speed modem. Why you sell if you can’t support your customer. Pathetic customer service

@youbroadband ravaged and disgruntled by the customer care services have shifted my home but only wiring is done no one is picking up my call!!! And the person incharge Deepak idiotically keeps on msging me about sending the documents but not to call him at the same time!!

@youbroadband day by day you broadband services quality is going down.. our services are down (acc no 1423772) since yesterday but no one reply after logging complaint also.There is problem in your switch and we are facing this issues since many months now.such a pathetic service

@doT_india @youbroadband no action still... Its been 5 days we have a complaint pending. Absolutely no response from you broadband.

@youbroadband My internet has been down from last 1 week I did everything I could, tried to get in touch with you broadband but looks like they don’t care about their customers at all can you guys please contact me asap 🙏🏻, 7567850698. Please focus on your customer service

@youbroadband Noone responsing regarding technical issue since last 2 days. Worst service.

@kranthi1305 @VodafoneIN No use waiting for a reply now. Since these guys are not interested im customer service or support, I have started looking for alternatives. Only a few days of using @youbroadband connection or lack of it.

@DoT_India @youbroadband @DoT_India Thank you for intervention. But its been 2 hours and no one is responding phone calls and not even bother to call back. #poorservice I highly appreciate strict actions against this kind of service providers.@jagograhakjago

And the worst thing is no one bothers to get back or ask feedback etc. Mrorons of the highest order @youbroadband @VodafoneIN

Fu** @youbroadband @VodafoneIN again the connection is doen. Follow the thread to know how many times this has happened in last 30 days. Shit service from a shit company

@youbroadband Holding network in surat amroli. Tired of complaining about network.Continously 4th Sunday the internet stopped. Same answers every time by your technician, we will fix it. @youbroadband good strategy as Sunday your service centers are closed.

@youbroadband you are awesome, no technician assigned for the complaint even after 4 days. Customer care not picking up calls.. hope you are not closed and if you keep doing like this, soon there will be no youbroadband. You are on way down. Keep going.

@youbroadband Please solve Request: 2019061221674. Internet is down since last 5 days

@youbroadband Is anyone looking at resolving the below issue. No reply also from anyone. Still showing the same problem that Engineer not available.

@youbroadband facing many issue with your services, city agents don't pick the call, it's been two week since they've taken my router , had said that the problem would be resolved in a day but 15 days and no update, besides field agents don't bother to return the calls

@youbroadband CRF No:CC338672. It has been more than a week since I made the payment for a connection but it hasn't been started yet. No one is picking calls on your support no. and no reply on emails. Please refund my entire amount immediately or I am filing a consumer complaint

@Darekar_AD @youbroadband So my modem was replaced exactly 7 days since the complaint. A frustrating experience though.

@youbroadband Even after a cancellation request was raised on 12th June, nothing is being processed. I assumed since you anyway do not provide internet service it would be easier to disconnect the service. Guess not. "@youbroadband , redefining incompetence daily"

@youbroadband you have suspended my account. I'm eligible for service credit for couple days due erratic connectivity issues. Your records will indicate your own unplanned outages. @TRAI @VodafoneIN @VodafoneGroup

@youbroadband sir, for last 5 days my internet in mermaid-1, sector 11, cbd belapur,is down. Lodged numerous complains to your call center. Only false assurances. Very bad service and casual attitude

@youbroadband wake up, Youbroadband !! Most pathetic and unprofessional service ! Every week, there is a shut down and for couple of days , there is nobody who responds !! My renewal time is on Wednesday and I am moving out from your service - god bless

@youbroadband so now 4 days, no internet and you sent messages two times for less than an hour of disruption of services. Why can't you charge double, instead of giving service for less than half of days for what you charge the customer. #Pathetic_braodband

@VodafoneIN @youbroadband Your team is taking this very lightly. This happens every week. Kindly check the logs, how many times I have complained. Your technician himself agreed that he met me for the first time because no one has ever bothered to come and rectify the issue earlier.

@VodafoneIN @youbroadband FYI not just mine but entire building's internet is down and ur technician didn't bother to come yesterday. Today he's saying he doesn't know why signal is down, tomorrow engineer will try to come and check. What a joke

@VodafoneIN @youbroadband Mr. Yadav, did not provide any solution. Manoj had come but could not understand what is the issue. He said tomorrow engineer will come and check. When I asked Manoj, why didn't he come yesterday, he said he had other work and company has less staff.

@_rahulravindra @youbroadband @nag_blr @ACTFibernet Oh today it’s like Dhamaka... I received 3 calls from ACT asking what the problem is 😂🤩👏

@youbroadband guys you have the most pathetic customer service. Your network has great speed when it works but you never mention that most times the network just disappears! Even a 8/10mbps unlimited plan becomes worthless. No one responding to calls even to attend complaint.

@youbroadband have been trying to get a new connection with you, but your people are not responsive. Please help. #Pune #InternetBroadband

@VodafoneIN Already raised my concern manytime. with #YOUBroadband already. But no one is there who can solve the issue. What they said everytime, Your concern is in process will get solve asap. Today morning i got a reminder mail on advance to renew my plan which is not work since long back

I think now you can’t provide the service and time to shut down your shops. It is really horrible why TRAI providing the license to such kind of services in India. #youbroadband #TRAI #Vodafone

@youbroadband Internet is regularly going down in every 10-15 minutes. I had to cancel my skype interview due to bad internet. Called customer care but no one responds.

@youbroadband Every Sunday we are facing disconnecting issue. Your people don't give a shit about it. Your service absolutely sucks.

@youbroadband please restore the connection a/c 1788301 or discontinue the service with immediate effect. Thank you.