You Broadband Outage Report
Why is my You Broadband service not working?
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If you are having issues, please submit a report below.
YOU Broadband is a category "A" ISP and India's first ISO accredited broadband service provider. You Broadband offers high-speed data and voice services through the Internet.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of You Broadband reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at You Broadband. Are you experiencing issues or an outage? Leave a message in the comments section!
Will You Broadband compensate me for the outage?
You Broadband outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use You Broadband and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. You Broadband has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by You Broadband users through our website.
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Internet (67%)
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Wi-fi (22%)
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Total Blackout (11%)
Live Outage Map
The most recent You Broadband outage reports came from the following cities: Mumbai, Pune and Nagpur.
| City | Problem Type | Report Time |
|---|---|---|
 Mumbai |
Internet | |
| Mumbai |
Total Blackout | |
| Pune |
Wi-fi | |
| Pune |
Internet | |
| Nagpur |
Internet | |
| Nagpur |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
You Broadband Issues Reports
Latest outage, problems and issue reports in social media:
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Vinay
(@_Vinay_More1) reported
@ViCustomerCare @ViCustomerCare @youbroadband Abhiram, I’ve already contacted your tech support more than 50 times — calls, emails, follow-ups — and still got zero resolution. Stop giving copy-paste replies. This has been going on since 11 May. No connection, no refund. Just empty promises #scam
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Vinay
(@_Vinay_More1) reported
@ViCustomerCare @youbroadband Made payment on 11 May. Salesman promised 1–2 day installation, mail said 7 days. Waited 2 weeks, called support 20+ times, technician 50+ times still no connection Filled refund form on 26 May, was told refund in 15 days as installation not done.
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Mridul Mishra
(@MridulMishra) reported
@youbroadband in last 15 days this is the 3rd time I am facing downtime.. Pathetic service by your local technical team...No response from your local office... 3rd class network and 3rd class team. I want to cancel my connection and want a refund of the remaining amount.
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Harshit Popat
(@HARSHITP16) reported
Pathetic service @youbroadband my internet is not working since yesterday afternoon. Already complained on the you broadband app yesterday, but no action has been taken to resolve the issue. The app shows "ticket has been already registered". #youbroadband
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Paras Rangani
(@RanganiParas) reported
@youbroadband @DoT_India @TRAI After numerous complaints, my internet is going down now and then, and every you resolve without sending any engineer. Account no : 2192386
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ashwinkelkar
(@unusualpunekar) reported
@youbroadband Hello. I have your internet connection in Pune. Erandwane. You service is horrible, no answers to our calls. The internet is down for 5 days. I am removing your device installed on my roof. I dare you to come and claim it.
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Samyak
(@Samyak69544366) reported
@youbroadband poor service. I have made a mistake by trusting you broadband. request I’d 2023042207510
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Struggling Struggle creator
(@SumitPoojara) reported
Plz dont buy any @youbroadband band plan. They will ask for adv. Payment of 1 year. Now they are going to close service in India. As no response to me for the last 15 days my net is not working. @TRAI please look into matter. As youbroadband take money no service given
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Niraj Desai
(@nirajde) reported
@youbroadband Pathetic service from You Broadband Surat location..My Internet is not working since more than one week..Even engineer is not responding..Appellate authority and customer care team is just giving fake assurances..My Ac no: 1230016..I have escalated multiple times
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Jackson John
(@Jacksonjohn79) reported
@youbroadband internet down in the area (Chembur East) again. 2 times in a week, with no notification on the impact nor on the ETA. This severely affects Work From Home customers, what kind of reliability & customer service is being provided? Customers left helpless...
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Anonymous
(@sagar87966) reported
from
Dongargaon Buzurg, State of Mahārāshtra
@youbroadband Really disappointed with customer care service in Nagpur, my Internet service is not working since 4 days. Tried reaching and explaining the issue but still no progress and feedback.
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SAHIL POTDAR
(@SAHILPOTDAR4) reported
@youbroadband @DoT_India Since months You Broadband has had very frequent and prolonged downtime. Their customer service doesnt allow you to raise complaint during outage. After it is up they close the complaint saying its resolved. However we are losing our money. Pathetic.
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Chandan Bhadra
(@chandan_bhadra) reported
@youbroadband all your service people have weekly off on Sunday, What an innovative way to make digital detox of your customer.
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chauhan sagar
(@svc1992) reported
@youbroadband your service is pathetic.... It's been 4 days.... My complaint is not resolved.... What kind of customer care service you provide... Neither ur connection works... Nor your service and mobile application....
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Vivek Maurya
(@VivekMa01813244) reported
@youbroadband what was issue happening i faced worst exp with that coonection still i am thinking why i am take a connection from your because everytime connection failed sometimes wifi issue and your team also not reply our complaint please i want my refund otherwise i have to
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Pushkar Ambekar
(@pushkarambekar) reported
@youbroadband I have had no connectivity over the last 10 days and no amount of calling the customer care has helped. The assigned engineer doesn’t even answer the phone call. Your customer care people aren’t even giving me a timeline to resolve the issue.
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Rohit Patil
(@Patil_rohit_17) reported
@youbroadband Very bad experience with you broadband services, installation was done just as formality and not bothered to check its connection at all area of house. after complaint also not bothered to solve and asking me to resolve by myself. Too insensitive towards customer.
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Vispi Jokhi
(@JokhiVispi) reported
@youbroadband @youbroadband @youbroadband1 Connection is down since 4 days...Complain is pending since 3 days...Engineer deatils not updated even after 3 days..Customer care provides scripted reply...
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Vishal patel
(@hvp0810) reported
@youbroadband Very poor service Very poor speed No solution from customer service and executive
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Pratyush Mittal
(@faltoo) reported
@rosh_shetty84 @Oza_Akash @screener_in Hi Roshan, the problem was on YouBroadband and Vodafone. Their networks were not reaching our CDN servers. Can you please confirm if it is working fine on Vodafone? You might need to open the website in incognito to ignore cache.
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Pratyush Mittal
(@faltoo) reported
@Value_100x Hi Vicky, the problem was on YouBroadband and Vodafone. Their networks were not reaching our CDN servers. Can you please confirm if it is working fine on Vodafone? You might need to open the website in incognito to ignore cache.
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Saurabh Deshpande
(@PandaSaurabh) reported
Please do not go for @youbroadband Worst service, worst experience. It has been down for more than 24 hrs in Kothrud area Pune. And this has happened twice is last couple of weeks. @youbroadband is useless and they don't care
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Krishnkant Choudhari
(@Krishn2601) reported
@youbroadband my internet not working last seven days I am daily complain register but not solve my problem and not reply again customer care, poor service and waste of money internet service note proper answer for customer care I decided to change the connection
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DHANLAXMI VALANI
(@DhanlaxmiValani) reported
Regular connectivity issue being faced on a plan of 100 Mbps 12 months. No solution is being done to my problem. Use of SUPPORT NOW feature has failed to yield any result, so as registration of Complaint over Customer Care @youbroadband
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Neeraj Joshi
(@neerajadjoshi) reported
@youbroadband @vodafoneindia Account : 1737087 Login ID: you0030 From last 15 me and my friend trying to connect with customer care & they are not solving the issue. we took this for our work only and internet not working . Please sort out as soon as possible.@youbroadband
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Uma Parvathy
(@Gro_Wing_Up) reported
@youbroadband @youbroadband1 @VodafoneIdeaIN easily one of the worst Internet servicePs I’ve had the pleasure of encountering. Works only 15 days a month/month. Kudos on the consistent non-service! Keep up the horrible work!
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Uma Parvathy
(@Gro_Wing_Up) reported
@youbroadband @youbroadband1 @VodafoneIdeaIN easily one of the worst Internet services I’ve ever had the pleasure of encountering. Works only 15 days in a 30 day month and this is every month. Great job with the consistent non-service! Kudos
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#Vivek #Barve
(@VivekBarve3) reported
Complaint not resolved in 24 hrs #YouBroadband
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Digpal
(@DigpalDosi) reported
@youbroadband Your helpline number not working. Please resolve my internet issues. Reg number - 7507626449 Neetu
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Rock Mani
(@DSharma3108) reported
@youbroadband @ViCustomerCare My internet connection is not working from 14th to 21st April.I have already registered a complaint 7 days back but the issue is still unresolved and @youbroadband has failed miserably in rectifying the issue.