ACT Outage in Budhela, West Delhi, National Capital Territory of Delhi

Why @ACTFibernet is not working. I tried calling your helpline numbers they are all busy. Raised atleast 5 tickets since Morning. No call from your end if this is how you people are going to work then its high time to switch.

@adityapandya @airtelindia Here is a situation. I am on a plan of ₹1500 for 100 mbps. There is a new plan of ₹1000 for 150 mbps. This is for @ACTFibernet. Now I can’t change this plan on customer care or app. I have to beg executives to help me. 4 months, it hasn’t changed.

@ACTFibernet y'all need to step up Your services.. 24 hours.. internet not working plus no work done to resolve it.. Wtf!!

@ACTFibernet I am struggling with the connection - every weekend the connection goes down - pls ask an engineer to visit and fix the issue - I have a list of faults with dates to provide. Pls contact me ASAP Your ACT Fibernet Ticket no:SR11020666307505 has been registered.

@ACTFibernet do get your Act together. I am making daily complaints with no long term resolution.

@ACTFibernet my internet is not working, no body response.

@roy_animesh Have a look at this comment. This seems to be a common problem with @ACTFibernet. It's time you find newer options. Plus they are very costly too.

@ACTFibernet such a crap and worst that they have not done installation and activation till date. 31.07.19 was applied.

@ACTFibernet Your ACT Fibernet Request SR11011462845572 is expected to be resolved by 8/5/2019 09:00:00 AM (MM/DD/YYYY) T&C apply Our new Helpline numbers are 919121212121 You Can track the status of your Service request using the ACT Fibernet app. Download here Plz resolve

@ACTFibernet kindly help...i have raised the complain but no action...my internet is not working since last 3 hours

Hi @ACTFibernet - internet has been down since morning and your 24x7 call center seems to be flooded with similar complaints that I can't get beyond your 'hold tune' to your busy customer service representatives. So do try and help!

Internet connectivity is so important for work and progress. So many #digitalnomads & #travelers i meet mention Internet connectivity issues as a reason for them to chose other countries over India. Another internet comp with fake promises @ACTFibernet #shame #internet #india

@ACTFibernet your support helpline number has been ported and the local manager in Delhi only has 1 line to say’it will be resolved’ it’s close to 24hrs since the fault and no resolution. You should shut shop with such rubbish technical team

Especially do not move with any advance rental plans with @ACTFibernet or else u pay for the full tenure but receive the service for not even 1/4the period... also they do not refund your hard to earn money..@TRAI @GoI_MeitY

@ACTFibernet the worst service and customer service... i request all not to move with this ISP ever... @JioCare soon to be introduced in our area welcome to @reliancejio and goodbye to @ACTFibernet #ISPProviders

@ACTFibernet Very bad, not happy with your support system.

@ACTFibernet It's been 3 days, still no resolution.

@ACTFibernet Since a month we hv been experiencing very slow internet connectivity. No one cares for this. I am ur customer since you started ur business in Hyderabad. Resolve this immediately for the regd customer mobile no. 8897055678 @hmtvlive @Eenadu_Newspapr @ManaTelanganaIN

@ACTFibernet dear team from last 5 days my net not working I already raised complaint at your portal many times but nobody visited yet nor my problem resolve plz help

@ACTFibernet need help with my bill plan and payment due. Not able to get through customer care

@ACTFibernet If you will not give me the connection today, then first of all I will file a police complaint at Mehrauli Police station by 2 pm today and tomorrow will file a complaint in consumer court against you for sure.

@mukhiasudeep @TataSky @ACTFibernet Social media is actually the new customer care!

Really dissatisfied with @ACTFibernet response. Subcribed yesterday with a complete advance payment. Still waiting for a word from company. Imagine What will be the service level in future.

Pathetic Customer Support by @ACTFibernet Unable to reach Customer Care as it says it's busy all the time. They have sent me a text stated that I am trying to call them so better use the app, but there is no option wherein I can talk/chat with some representative one to one.

@ACTFibernet I PAID FOR 6 months connection in advance . Neither I m getting network n your service guy is refusing to correct the problem @drharshvardhan @rsprasad @airtelindia @reliancejio

@ACTFibernet Nope it's not. Your executive didn't want to understand the issue and talked about feedback only.

@ACTFibernet No internet, Please fix it.

@SmritiSakhamuri @airtelindia @ACTFibernet Pls don't insult the word "worst" by using it for @Airtel_Presence . Even worst has some value than them. They are not even worth calling worst. Some more lower word should be assigned to them.

@excitel_rocks is down. Any other provider @ACTFibernet nearby for ftth connectivity

@ACTFibernet Internet not working, quite often now, it is not worth going for such a connection at premium rates which is down quite often. Takes lot of time to respond. They are in a hurry to close the complaints.

@ACTFibernetHYD @ACTFibernet Worst F*g Customer Service. 1 week after getting a new connection, my router is not working. 3 days have passed, no service support yet. All the customer money you A*S are spending on Marketing. F*** You! Ticket no:SR1105896919352

@ACTFibernet Not yet... Problem is still there

@ACTFibernet internet not working since yesterday. Immediate resolution required.

@Bhallanator @ACTFibernet They never meet what they commit

@ACTFibernet you guys are coning customers on the pretext of offers. Your team delivers the unsealed packet which doesn’t have the fire stick(part of offer) and then refuses to admit the fault. A serious breach in your process which will only lead into loss of your customer base.

@ACTFibernet please stop throttling video. And ask your support to stop fooling technical customers.

@ACTFibernet Internet down almost 4-5 days raised ticket spoken to Kamboj / Irfan Still issue not resolved V Poor Show !!!!!ACT - C/ ID 110000345832

@tinucherian @dhempe @ACTFibernet @pvprakash @plus530 @VamseeAngadala @TechButthead @sanjaybafna @NakulShenoy @stunningmoon @tek_talkz Yes bro all service providers have the same issue

@ACTFibernet my internet is still not working. I spoke to your engineer he said that for some days the server was down. Can you send me a complaint number here so that I can ask him to come without which he won’t be able to. Really sad ACT has gone down miserably in service

@ACTFibernet SR1102174897982 link down since 10th January, 2019 morning. Link keeps going down every 20 odd days, please provide a stable network and also resolve current issue.

@ACTFibernet I am very unsatisfied with ur billing process and customer support , it really sucks or u guys like to trouble your customer thus has become a routine for u guys

@ACTFibernet No it's not. You have not bothered to connect with me regarding the issue.

@ACTFibernet hey guys I've been trying to shift my internet connection to my new apartment since months. No one follows up from your end and customer service is awful.

@ACTFibernet Internet down since yesterday. The app won't generate an OTP to raise a service request. Please help.

Hey @ACTFibernet your internet seems to be down and I'm getting no response for the registered compliant.

@ACTFibernet can you pls send someone tomorrow morning to fix the internet. It’s impossible to function like this. Your person was supposed to come today but didn’t come!

@ACTFibernet Pathetic is last word to use for your services, internet down for last 48 hrs/Mobile app not functional/Customer care takes 15-20 mins to respond. #saynotoACT

@ACTFibernet The internet is again not working. It works for 2 weeks then suffers. I cannot continue like this with #actfibernet. There is no surety of 100% connection. I have paid 1 year in advance and stuck.

@ACTFibernet there has been no revert! Just apologising on Twitter is not enough!! You still have to fix the internet!! Really this is unethical and pathetic.. pls refund my money!! It’s cheating and manipulation to extort money from clients and give zero service!! Shame on you!

@ACTFibernet please assist in connection disruption since last 24 hrs. Your team is unable to troubleshoot the issue. Ticket no:SR110959627546. Need a permanent resolution. Many Thanks.

@ACTFibernet @reliancejio I’ll search everywhere and see if anyone else is facing this same issue and I’m sure that’s the case. I’m convinced that you guys don’t have anyone working in your customer service and you are just fooling people.

@ACTFibernet Guys, Please address oops atleast acknowledge users issues for the existing services. I have requested for disconnection on 13th Aug after experiencing no service from 1st Aug, till now no action and no refund. Everytime I call same response, our team will call you with in 24 hrs

@ACTFibernet been more than 24 hours since our Internet has been down..Technician never came.. Customer care did not help. Pathetic service.. Absolutely ridiculous that it takes more than 24 hours for you to work on complaint on Internet which is so very crucial in present world

@ACTFibernet not working in my home. Paid annual bill and now I am repenting. Wish I had never taken your annual plan. @JioCare @reliancejio when are u launching in my area

Irresponsible @ACTFibernet , recurring issue of no internet despite multiple false promises. Ref SR10227815985052. @DoT_India @jagograhakjago please help in dealing with this

So far the worst experience ever in seeing up a Android box. #Act4kStream at this rate not even sure if you can sustain a customer for 6 months of trial period. During setup I get "Invalid MAC ID" error and your tech support are learning about this the first time. @ACTFibernet

@actfibernet Pathetic service no sync between CC, BILLING DEPT AND BACKEND DEPT AND RETAINING DEPT. Promised something to retain after that billed for what was promised to wave off. After 3.5 years saying good bye. Can please ensure refund and collection of router is done faster

@ACTFibernet .. your support system sucks to the core, we are without net connection and ticket raised is closed without any response. Forced use Twitter to escalate

@ACTFibernet worst experience with the internet and guess what . Worst customer care service. IVR Keeps in queue and when you reach call cuts automatically . My act id is 101748383207 If you have some shame please act @ACTFibernet @ACTFibernetHYD Act Or close connection

@ACTFibernet First time user. Started using the service on sunday. The internet is not working since monday noon. No customer support. Everytime customer care number says queue no at 30 and get disconnected after waiting over 40 mins. Pathetic experience.