ACT Outage in Budhela, West Delhi, National Capital Territory of Delhi

@ACTFibernet need help with my bill plan and payment due. Not able to get through customer care

@ACTFibernet If you will not give me the connection today, then first of all I will file a police complaint at Mehrauli Police station by 2 pm today and tomorrow will file a complaint in consumer court against you for sure.

@mukhiasudeep @TataSky @ACTFibernet Social media is actually the new customer care!

Really dissatisfied with @ACTFibernet response. Subcribed yesterday with a complete advance payment. Still waiting for a word from company. Imagine What will be the service level in future.

Pathetic Customer Support by @ACTFibernet Unable to reach Customer Care as it says it's busy all the time. They have sent me a text stated that I am trying to call them so better use the app, but there is no option wherein I can talk/chat with some representative one to one.

@ACTFibernet I PAID FOR 6 months connection in advance . Neither I m getting network n your service guy is refusing to correct the problem @drharshvardhan @rsprasad @airtelindia @reliancejio

@ACTFibernet Nope it's not. Your executive didn't want to understand the issue and talked about feedback only.

@ACTFibernet No internet, Please fix it.

@SmritiSakhamuri @airtelindia @ACTFibernet Pls don't insult the word "worst" by using it for @Airtel_Presence . Even worst has some value than them. They are not even worth calling worst. Some more lower word should be assigned to them.

@excitel_rocks is down. Any other provider @ACTFibernet nearby for ftth connectivity

@ACTFibernet Internet not working, quite often now, it is not worth going for such a connection at premium rates which is down quite often. Takes lot of time to respond. They are in a hurry to close the complaints.

@ACTFibernetHYD @ACTFibernet Worst F*g Customer Service. 1 week after getting a new connection, my router is not working. 3 days have passed, no service support yet. All the customer money you A*S are spending on Marketing. F*** You! Ticket no:SR1105896919352

@ACTFibernet Not yet... Problem is still there

@ACTFibernet internet not working since yesterday. Immediate resolution required.

@Bhallanator @ACTFibernet They never meet what they commit

@ACTFibernet you guys are coning customers on the pretext of offers. Your team delivers the unsealed packet which doesn’t have the fire stick(part of offer) and then refuses to admit the fault. A serious breach in your process which will only lead into loss of your customer base.

@ACTFibernet please stop throttling video. And ask your support to stop fooling technical customers.

@ACTFibernet Internet down almost 4-5 days raised ticket spoken to Kamboj / Irfan Still issue not resolved V Poor Show !!!!!ACT - C/ ID 110000345832

@tinucherian @dhempe @ACTFibernet @pvprakash @plus530 @VamseeAngadala @TechButthead @sanjaybafna @NakulShenoy @stunningmoon @tek_talkz Yes bro all service providers have the same issue

@ACTFibernet my internet is still not working. I spoke to your engineer he said that for some days the server was down. Can you send me a complaint number here so that I can ask him to come without which he won’t be able to. Really sad ACT has gone down miserably in service

@ACTFibernet SR1102174897982 link down since 10th January, 2019 morning. Link keeps going down every 20 odd days, please provide a stable network and also resolve current issue.

@ACTFibernet I am very unsatisfied with ur billing process and customer support , it really sucks or u guys like to trouble your customer thus has become a routine for u guys

@ACTFibernet No it's not. You have not bothered to connect with me regarding the issue.

@ACTFibernet hey guys I've been trying to shift my internet connection to my new apartment since months. No one follows up from your end and customer service is awful.

@ACTFibernet Internet down since yesterday. The app won't generate an OTP to raise a service request. Please help.

Hey @ACTFibernet your internet seems to be down and I'm getting no response for the registered compliant.

@ACTFibernet can you pls send someone tomorrow morning to fix the internet. It’s impossible to function like this. Your person was supposed to come today but didn’t come!

@ACTFibernet Pathetic is last word to use for your services, internet down for last 48 hrs/Mobile app not functional/Customer care takes 15-20 mins to respond. #saynotoACT

@ACTFibernet The internet is again not working. It works for 2 weeks then suffers. I cannot continue like this with #actfibernet. There is no surety of 100% connection. I have paid 1 year in advance and stuck.

@ACTFibernet there has been no revert! Just apologising on Twitter is not enough!! You still have to fix the internet!! Really this is unethical and pathetic.. pls refund my money!! It’s cheating and manipulation to extort money from clients and give zero service!! Shame on you!

@ACTFibernet please assist in connection disruption since last 24 hrs. Your team is unable to troubleshoot the issue. Ticket no:SR110959627546. Need a permanent resolution. Many Thanks.

@ACTFibernet internet is not working. Please reinstate immediately.

@ACTFibernet Pls do something about it. It’s really horrible to keep on coordination gwith you guys! Just give us the service you promised and we paid for from the start! It’s unethical what is happening now

@ACTFibernet Lonk Downtime almost 2 days Poor Show .. Your ACT Fibernet Ticket no:SR110873905706 has been registered . Our team will ensure fastest possible

@ACTFibernet you guys should get an award for the worst customer care and internet connection! So prompt in sending the bill on 7th Nov. Last date to pay 8th November and then merrily cutting the connection #shameonyou #returnmymoney

@ACTFibernet thanks #ACT for wasting two days of my time. Your technicians keep promising to turn up and then disappear. Or expect me to be available at odd hours of a working day! Brilliant service. Take a bow! #crappyservice #sodisappointed

@ACTFibernet, what’s wrong with you guys. Trying to file a complaint about slow speed and don’t know how to do it, no response from call centre, app hangs up when I try. Bad speed since last 2-3 weeks.

@ACTFibernet Ticket no. 11019416313. Kindly look into this as its still not resolved and was closed without any resolution.

@ACTFibernet Internet not working since yesterday afternoon, complaint logged in. Complaint no 11019440613, however network still down, by when expected to be functional.

Ticket no.11019381545. Five days internet not working , total 10 days service is down this month. Fed up of @ACTFibernet 😑. Looking for other ISP next month @reliancejio @airtelindia . Hope they will provide much better service than this.

@ACTFibernet worst support service, facing connectivity issue since yesterday but no one is visiting to resolve this issue.

@berges @ACTFibernet Usually good. We've had one or two instances of outage. Was addressed in less than an hour. App support works well.

.@rsprasad, @SaurabhKumar1, @Saurav407 @trai wondering if we have a policy in place for non-delivery of service by an Internet service provider (read @ACTFibernet )? Complaints are registered, but their technical team doesn’t resolve issues. #PoorService

@ACTFibernet Can you pls revert! This is cheating! He has my booster! Can you pls give it back to me! There is not signal in my house

Need suggestions for a reliable internet service provider in South Delhi. For sure, I am not going to renew my annual subscription of @ACTFibernet

@ACTFibernet internet outage since yesterday, second outage in last 10 days, still unattended. Ticket 11018993670

@ACTFibernet Can you pls send your senior technician and no one uptil now has been able to solve the issue..

@ACTFibernet Five days up now,still no resolution and you guys have closed ticket raised earlier. I need a wave off assist @DoT_India.

@ACTFibernet You guys are so professional ,after two days you are getting back for which I have just cross checked that its still not working up until now from past four days now and counting.

Past four days internet is down @ACTFibernet. Pathetic service as I expected a stable connection than the previous @SITIBroadband but ACT is providing the worse by far.

@ACTFibernet @ACTFibernetHYD i wrote emails to Nodal officer hyderabad, appellate.authorityhyd & customer care. BUT NO RESPONSE.

@ACTFibernet No internet since sunday and not even a single update from Act team !! Planning to throw the box outside which is of no use !! SR1017864694682 is the request number and the expected resolution date is 25/06/2019 by 9 pm 😂😂

@ACTFibernet Being one of the biggest ISP in Bengaluru I guess there is no SLA that ACT maintain to respond to customers mails. June14 ,no response followed up on 19 w/o answer, called customer care and they said mail not received, sent again on 21, till date no response!

@ACTFibernet Super Service Reply after 3 days... 👌👌👌👌💐💐💐💐💐

@anoopdarshanr @ACTFibernet Same here at Hyderabad. Can't find login screen for some reason.

@ACTFibernetHYD @ACTFibernet please resolve issue sr1017773585672 at earliest else return my money for 6 month, worst service, for sure not gonna continue with you :(

@ACTFibernet 9686144589. If u guys don't fix the issue by tomorrow 1 PM as conveyed by your customer service executive, u better be sure that u are losing a customer forever. you service is worst. I hope a good company can hit broadband market and teach u a lesson.

@ACTFibernet can you pls update ur customer care support.. Call connects once in 3 days after waiting for 2 hrs.. No Internet from 3 days.. Not sure whom to escalate

@ACTFibernet From Sunday evening itself it stopped working , no one has responded to my complaints. Such a bad service.

@ACTFibernet is someone listening / working at ACT, there has been no response, even after raising complaints, 4 issues with more than 70 hours outage in last 2 weeks, closing ticket without resolution, unprofessional support over helpline