ACT Outage in Beltūr, Bangalore Urban, State of Karnataka

@ACTFibernet hi team, internet not working for last few days, some router issue,I had requested for home visit to fix it n specifically told them come with laptop n LAN, your executive came home n was extremely rude n said he can't fix it and asked to call customer care

@ACTFibernet You seem to be loosing the plot. For last 1 week, the internet connection is very unstable. Multiple complaints have yeilded no results. My last complaint #SR10243929300742 and #SR10243929600391

@ACTFibernet Regretting doesn't solve the problem. It's now 18 hours from disconnection. Even a small provider can do faster than this

@ACTFibernet Looking into the issue doesn't take 3-4working days...

@ACTFibernet With Extreme Frustration & humiliations to state that I applied for an ACT FIBER on 24th & we paid the fee in full for six months. Feel down & very disappointed. A Followup ends in an 24 hour promise that never materialised. Now asking for a week again delay

@ACTFibernet—it’s very difficult to get in touch with your customer service. Please help. #internet #ACT

@ACTFibernet Today is last date for resolving my issue, please do not extend my patience.....

@ACTFibernet no rectification even after 3 days of lodging complaint about our broadband. Also shared my contact number. It shows your poor and pathetic service to the customers. How many days do you need to rectify ?

@ACTFibernet We lodged a complaint to rectify Internet broadband in my office 36 hours back. No response. Can you please look into. We are from Peenya Indl Area Bangalore.

@ACTFibernet I requested to install ACT on 11-07-2020 with ACT Blaze plan paying 3months money and still I am waiting no response from ACT Fibernet ground team. My Enquiry ID is 102426338178 and service request ticket number is SR10242869613131 mobile num 8971822542, Bangalore.

@ACTFibernet my ACT network is not working since morning !! No customer care number to reach out ! For payment you have customer care to contact , why can’t to resolve our network issue

@ACTFibernet He told me to disconnect my connection If I'm not satisfied. His name is Sukesh I guess and he even raised a disconnection request. And the request no. is SR10243220758654. What kind of stupid service is this? Act Fibernet's reliability has gone to dogs! 2/3

@ACTFibernet Can someone respond and resolve my issue?

@ACTFibernet Internet is down again!!!!!! #badservice #SayNo2ACTFibernet

@ACTFibernet This is the case always. Each time there is an issue, I have to run pillar to post to get it fixed. It works for a few days and again I am back to square one.

@ACTFibernet Sales executive falsely committed on the installation, post I made the payment on the app, he nor customer service are bothered to help me out. If a brand like yours treat customers like this, then kindly initiate refund ASAP. I shall go ahead with @airtelindia

@ACTFibernet Your team is not assisting me closing my ACT account. I called support team, they accept the call(after 20-30 minutes) and as soon as I say I want to close my account, they don't speak at all. I also waited for 10 minutes, but no response from your team. Please help.

@ACTFibernet , Bangalore: Get your ACT correct! Not attended and redressed my complaint. Problem notified on 12.7.2020 continue even now..

@ACTFibernet I have been waiting for the installation of the Fibernet past 7 days now. I have not received any call from your side regarding the installation process. I have contacted the customer care service but in vain. PAID Will you guys ever install it? Service ticket - SR10242798061264

@ACTFibernet I have booked and PAID ACT Fibernet connection 6 DAYS ago and yet I haven't received any call from your side regarding the installation process and the customer service is not picking up the calls. Is this the service you are providing? City - Bangalore, no use mailing also.

@ACTFibernet Any update on below ticket number... There is no response from customer service... Your ACT Fibernet Request SR10144063242402 is expected to be resolved by 8/11/2020 06:00:00

@ACTFibernet . I am very sorry to note that none was attended though the complaint made on 12/07/2020 @ 9am . The downtime have to be recorded and accordingly the period should be extended. I made a great mistake ie., renewed the subscription

@ACTFibernet increased monthly tariff without even informing. Moreover, over and above that increased traffic, I am being asked to pay monthly bill. When I raised alarm, customer care executive called me yesterday to say he will get the bill adjusted. It never happened though.

@ACTFibernet but I don't accept being kept on hold for 3-4 days in a row. Also, one of the executives informed me that a request for disconnection was booked, which was not made by us. Going to follow thru anyway, thankyou for the service when it was good. Sad to say it SUCKS now

@ACTFibernet I wish your customer care executives didnt lie to me repeatedly about a technician contacting me and promising solutions within the end of the day, I understand the difficult situation you are working under with the pandemic.

I spent the last four days making multiple calls to your customer care number and haven't found a permanent solution to my repeated problems. Disappointed, we are disconnecting your service tomorrow. @ACTFibernet

@ACTFibernet You guys gave us the best connection for a little over a year, the best customer service I'd seen too, sad to see things have progressively gotten worse this month. With disconnection of service multiple times.

@ACTFibernet ne is slow or not working at all for last two days. Please fix asap

@ACTFibernet Pathetic customer service. You guys don't even bother to respond in any mode of communications

@ACTFibernet Requested for Permanent disconnection on 2nd August and you guys have done temporary disconnection and sent revised bill for 10 days But used your service only one day. Can’t even call your customer care. Slow claps for the awesome service.