ACT outages and service status in Maradu, Kerala

Problems in the last 24 hours in Maradu, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Maradu, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  MIOptions (@mi_options) reported 6 minutes ago

  @ACTFibernet hey guys last week three outages. I have got two separate lines from you both down. Today I can’t even open a support ticket even that system is down. How do you expect your customers to complain if you don’t accept tickets. This is next level operations.

• 
  Manish Periwal (@mperiwal14) reported 16 minutes ago

  Asked customer exec to downgrade my plan. The executive says they're "unable to do due to some issue" but can't explain what the issue is or when it will be fixed. Funny how upgrading works instantly, but downgrading becomes impossible. @TRAI @ACTFibernet @ACTFibernetHYD

• 
  Sai Shyam G (@SaiShyamG) reported 17 minutes ago

  Hi @ACTFibernet, internet is down, your app and website aren't working, and customer support had a 20-minute wait time. Finally managed to raise a ticket via the call centre, only to be told the entire area is affected. Can you fix this immediately? Ticket ID: SR10280646948058

• 
  Raghav (@raghuv_here) reported 18 minutes ago

  @ACTFibernet What is the ETA? I have been using ACT for more than 10 years and looks like support has degraded to lowest these days. Let me know if you can fix it or will go for @Airtel_Presence or @JioCare. You need 8 days to fix the issue?

• 
  𝙰𝚔𝚑𝚒𝚕 (@imakhil09) reported 20 minutes ago

  @ACTFibernet Hey worst service provider @ACTFibernet Ignoring is not a solution Wakeup and answer

• 
  kumaraswamy p (@Kumaraswamyp86) reported 20 minutes ago

  @ACTFibernet I requested a relocation of my connection on 21st May, and the query resolution date provided was 23rd May. However, the request was only closed on 29th May with the update that service could not be provided at my new location.

• 
  Marwan (@Marwan_Atamimi) reported 21 minutes ago

  @ACTFibernet Requested an internet transfer on June 2 and it's still unresolved. Your representative keeps promising visits but never shows up. Enough excuses. Either complete the transfer immediately or refund my money. Who is responsible for the lost days and poor service?

• 
  yashwant singh (@YashSsm) reported 21 minutes ago

  @ACTFibernet @ACTFibernetHYD and @ACTFibernet you guys have crossed the limit of resolution can you please return my balance amount. #nointernet #shutdownact

• 
  A Sceptical Man (@WhyDan4) reported 22 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 1xxxxxx9 of xxx Broadband is not working for the past 7 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: xxxxx16. Poor service... 👎👎👎

• 
  Inayat ulla (@Inu_Minu) reported 28 minutes ago

  @ACTFibernet Your technical team disconnected my call. This is your service ? @ACTFibernet