ACT outages and service status in Maradu, Kerala

Problems in the last 24 hours in Maradu, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Maradu, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  veerarock (@tangelea) reported 2 minutes ago

  @ACTFibernet As usual, I’ve now received a second ETA. It’s been 24 hours since the issue started, and your team is still working on it. I’m still unable to contact technician Sravan(8712606419), as he isn’t responding to my calls. What kind of support is this? @ACTFibernet @ACTFibernetHYD

• 
  prasant sharma (@prashantvats_px) reported 7 minutes ago

  @ACTFibernet @ACTFibernet Please assign this ticket to a anyone so that progress can be initiated. This represents the initial step towards a resolution. Don't. Work with 2G speed in the workd on 5G

• 
  Harsh N Patel (@HarshPatel5940) reported 7 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working Issue pending for more than 1 week. Contacted support, 3 engineers, sales person, team leader & issue manager - no resolution. multiple tickets are being closed without an physical check or asking customer. engineers asking why are you re-opening ticket when internet is clearly not working. This is peak patience, please allow me to contact to an manager or someone who takes care of kellys,kilpauk chennai division... customer care folks just hang up the call, i have proof regarding this. please help or give my money back

• 
  Unnai Kelai (@prasdbZ) reported 8 minutes ago

  @ACTFibernet hello!! It's been 3 days since the internet connectivity was disrupted. No proper response. Waiting from morning but the support person still has not arrived! @chennaiactfiber

• 
  Jasneet Singh (@jasneetbhatia) reported 9 minutes ago

  @ACTFibernet Your "Business Broadband" is a scam. 3rd outage in a month. Promised SLA: 2 hours. Actual downtime: 2+ days. Zero accountability, zero comm, zero recovery. Businesses pay for reliability, not excuses. Stop selling business connections if you can't deliver them.

• 
  sreekanth_charan (@sreekanth0510) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD i never expected this from guys, i have connectivity issue today early morning and till now the issue is not yet resolved and technician did even care to call me such worst service u have

• 
  Sravan Kumar Pilla (@casravankp) reported 11 minutes ago

  @ACTFibernet yesterday some of your ppl said they will change some cables and the Internet service wont be effected, now since morning Internet is not working! Your guy is not responding to outr calls!! Rajsed a ticket, your people call regularly to updgarde to new plans +

• 
  sri vatsav (@SrivatsavGorthi) reported 13 minutes ago

  @ACTFibernet I need a resolution here. I upgraded paing extra, looaing my benefits of one free additional month of WiFi and despite that you are asking me to get this installed. What are you doing?

• 
  Shubham Jha 𝕏 (@just_shubh) reported 15 minutes ago

  @ACTFibernet Ticket id : SR11081425338694 . No updates , no replies . For 20+ hours the service is down . Can’t you interact with customers or update them. Your customer support gives no updates and no enginner has contacted me. What kind of service is this?

• 
  Gopal Iyengar (@gopiye) reported 17 minutes ago

  @ACTFibernet Agreed. You have a lot of patience in not attending to consumer's problem.