ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  S S Chandran (@SSChandran82) reported 12 minutes ago

  @ACTFibernet My ACT Fibernet internet is not working, and I have already opened ticket SR10381413634864. We have been experiencing frequent service disruptions lately and receiving inadequate support. Please resolve this issue immediately.

• 
  UtdBake21 (@quietsignalhz) reported 14 minutes ago

  @ACTFibernet terrible customer care. Have been on the phone for so long but repeatedly put on hold without even speaking. Is this how you serve your customers? Pay 6 months in advance and this is the result. Moving to a different service provider is the best possible option.

• 
  Ramjee Madina (@ramjee_rm) reported 16 minutes ago

  @ACTFibernet @ACTFibernet installed defective product Your executive assured me the defective product would be fixed the very next day. It's been a week, there's still no resolution, and I'm still being charged. Is filing another grievance the only way to get this resolved? #broadband

• 
  Gopal Iyengar (@gopiye) reported 17 minutes ago

  I lodged a complaint for the non working of ACT WiFi at my residence in Chennai on 23 July. The service engineer checked the instrument and suggested that the router needs replacement. It's more than a week now and the router has still not been replaced. @ACTFibernet

• 
  Pradeep Raj (@deepu67) reported 17 minutes ago

  @ACTFibernet SR10381255919894 why am I having so much trouble with the internet for the past week?

• 
  rajath salian (@salian_rajath) reported 18 minutes ago

  @ACTFibernet Unfortunately I have been hearing this same statement being made by your customer care executives as well but there is no resolution thus far that has proven satisfactory. Either your team delivers the service for which I paid or received fund the money that I have paid

• 
  Venkata Lingeswara Naidu Gundasu (@VenkatGundasu98) reported 19 minutes ago

  @ACTFibernet Hi will it be taking around 5 days to resolve the issue !!! Pathetic reply

• 
  akash (@akashb14) reported 20 minutes ago

  @ACTFibernet Your sales team was blowing up my phone non-stop to force the connection. The moment I signed up, the service vanished. Installation promised Friday → postponed to Saturday → now Sunday and still no one has shown up. Work Order: WO101813949828

• 
  'Beer' Grylls! (@mshankars) reported 20 minutes ago

  Dear @ACTFibernet it is so frustrating with your customer service while i ordered for one ACT stream box and keep waiting for it. Same experience while trying to upgrade the router and finally i had to give up.

• 
  Shrikanth Bharadwaj (@shrikanth607) reported 21 minutes ago

  @ACTFibernet @ACTFibernet still no solution, how low you want to stoop to.. robbing the customers.. is this the service you're proud of.? @jio_fiber this is your chance to grab the market.. get your fiber services (Not AirFiber).. people are ready to switch