ACT Outage Report in Cochin, Ernākulam, State of Kerala
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Cochin, State of Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 08: Problems at ACT
ACT is having issues since 09:10 PM IST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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TV (1%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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Dheeraj Rai
(@DheeraaajRai) reported
@ACTFibernet This is not acceptable to me, i need callback from supervisor right now, or lead, it's happening every week, I cannot pay for d service that m not getting, already talked to d CC team 10 times from the morning. M working from home, which m not able to do coz of this WORST SERVICE
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Mokesh Varma
(@MokeshVarma22) reported
@utkarshgupta__ @ACTFibernet Even act application will not open if wifi not there...such a worst things.
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KiranA
(@Kiran_Ajjarapu) reported
@ACTFibernet Do you have a policy of payment adjustment if the service is down for 48hrs and above? If so, I had service interruption for 9tickets, each ranging between 4-5 hours. Is this a dumb strategy to fool your customers?
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KiranA
(@Kiran_Ajjarapu) reported
@ACTFibernet No one reached out to me till now. Your teams are simply closing the ticket without proper resolution.
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Leander Reis
(@LeanderReis) reported
from
Dramapur, Goa
@ACTFibernet my cousin paid for your new connection in Bangalore on Tuesday and was promised installation in 2 days. Still there are no calls from the technicians/helpline not responding as well. Please help!! @recurshawn
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Mokesh Varma
(@MokeshVarma22) reported
@ACTFibernet Worst experience with @ACTWiFi ,I'm staying in Bannerghatta, Bangalore Internet got disconnected, this is the 3rd time happening in a week,all the time no response from customer care nor technical team raising an issue from past a week.
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sumit saxena
(@SumitSaxena81) reported
@ACTFibernet is the worst internet service provider. In past one month, I have made over two dozens complaints regarding poor internet connectivity, but issue has not been resolved so far. This company mandates advance payment and then harasses people with its poor services.
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Aamir Baig
(@King_Umar_001) reported
Facing this issue everyday with your service.Still No call back arranged by your side it's been more than 4 hrs I'm waiting for your call@ACTFibernetHYD @ACTFibernet and I think it's better to switch to othe service provider now .
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anish khandelwal
(@anishyuvang) reported
@ACTFibernet its been 3 days since the disconnection complaint but no response nothing they are not replying to any of the complaints! Please dont fall in trap for this broadband company
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Rohit jain
(@jn00088888) reported
@ACTFibernet I’ve been patient regarding the internet not working from the time I took the connection. If the issue can’t be resolved provide me a refund or I’ll have to lodge a complaint in the consumer court.