ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ismail baumran (@ismailbinomer) reported 3 minutes ago

  @ACTFibernet @ACTFibernet Issue is not yet resolved all you guys do is lie that’s it ???? You don’t have man power and your make customers suffer such a shame on you guys. Worst support you guys provide

• 
  விவசாயி (@Vairavan_V) reported 9 minutes ago

  @ACTFibernet One Of the worst service provider in chennai.. Frequent disturbances in internet connection since 15 days. Technicians coming and going but no resut. Better to Deactivate and live peaceful. Worst and worst

• 
  Rushikesh Bhagat (@rushibhagat) reported 12 minutes ago

  Extremely pathetic service by @airtelindia I have raised a ticket on wifi shifting service on 24th July and they are yet to even visit my place once And I have been their premium airtel black customer If no one comes by tomorrow I am shifting to @tataplayfiber or @ACTFibernet

• 
  BRP (@brpAndhra) reported 12 minutes ago

  @ACTFibernet you guys are holding my money I have relocated the connection and same router is used in new location. Shamelessly rejecting transfer of balance Multiple tickets with no resolution. @ConsumerReports

• 
  Vijin C J (@cjvijin) reported 13 minutes ago

  @ACTFibernet My complaint no is SR10381474176154. i facing internet issue every alternative day...its taking more than a day to fix this issue. how will people work with this kind of net work issues

• 
  aalap (@aalaprag) reported 17 minutes ago

  @ACTFibernet you guys suck, was paying for 150 Mbps plan, got 80 Mbps download speed and 3 Mbps upload speed consistent fluctuations around these for the last 2 months, no solutions from the local technicians or customer support. Asked to disconnect, I was assured I’ll get a refund prorated basis (customer service rep said this exact thing), but now they are saying you can’t get a refund. I have already moved to a new carrier. Don’t understand how you guys operate. Give **** speed, don’t resolve the issue and then not giving a refund just because. I am going to raise a complain to consumer court for this.

• 
  karthik alagan (@karthikalagan) reported 21 minutes ago

  @ACTFibernet What is unacceptable is the attitude and treatment of the customer when that failure occurs. @ACTFibernet — I expect a proper explanation, immediate resolution and accountability for the way this complaint has been handled.

• 
  UtdBake21 (@quietsignalhz) reported 21 minutes ago

  @ACTFibernet So after clearly mentioning that I want my service to be deactivated from 1st Aug 2026, you have gone ahead and deactivated it from today, leaving me stranded in the middle of a working day. I have absolutely no words for you guys. The worst possible ISP in India.

• 
  sreekanth_charan (@sreekanth0510) reported 23 minutes ago

  @ACTFibernet Are you guys thinking i am fool or what, the issue not resolved and now the new ETR is 9PM today so again i have to wait another 24 hrs. I am raising a complaint against you in consumer forum

• 
  sumanth (@sumanthcalling) reported 26 minutes ago

  Dera @ACTFibernet it's been 5 hours since we lost internet. Other the chatbot in your app to raise ticket, no one connected us till now. Such a pathetic service.