ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  niranjan (@niranjanks91) reported 4 minutes ago

  @ACTFibernet one rain and your connection failed. I have raised a complaint and have been calling your support guys for the past 3 hours. No response whatsoever and no clarity on when you'll restore the internet connection. Pathetic service.

• 
  Srinivas Konduru (@srinikonduru) reported 5 minutes ago

  Another disappointing experience with @ACTFibernet .This is the 3rd internet outage in the last 2 weeks, and each time it has taken nearly 2 days to resolve. For the current issue, I raised a complaint yesterday (2nd June). The resolution ETA was changed from today 9 AM–1 PM ➜ 7:30 PM–9 PM ➜ tomorrow 9 AM–1 PM. Meanwhile, my son's exam preparation is being disrupted and I'm unable to attend office calls while working from home. Customer support keeps repeating "port issue" but offers no meaningful assistance, accountability, or reliable timelines. Frequent outages, repeated delays, and poor communication are unacceptable for a service customers depend on for work and education. @ACTFibernet when will reliability and customer commitment become a priority? #ACTFibernet #CustomerExperience #InternetOutage

• 
  KISHORE_YADAV (@KISHOREYADAVB) reported 6 minutes ago

  @ACTFibernet From last week it’s really annoying, not able to get any work done because of this issue , please give me a proper update or resolution on this

• 
  Rajenderreddy (@rajender4reddy) reported 9 minutes ago

  Since 28th, you have been postponing the resolution every day. Today again 1 PM, and now postponed to 6:30 PM. What is your team doing?Resolve it immediately or disconnect the service and refund the money idiots If you are not capable of managing the shutdown idiots @ACTFibernet

• 
  yashwant singh (@YashSsm) reported 9 minutes ago

  @ACTFibernet @ACTFibernet 1-2 days down is a glitch. 7+ days with no internet is a failure. Apologies don’t connect us — fixing it will.

• 
  KISHORE_YADAV (@KISHOREYADAVB) reported 12 minutes ago

  @ACTFibernet Hi @ACTFibernet THE ISSUE STILL PERSISTS, this is really getting bad and unprofessional, I have again raised a complaint SR10280553536344, I would really appreciate in fixing this issue

• 
  Tushar Agarwal (@TusharAgar4860) reported 12 minutes ago

  @ACTFibernet This is really frustrating. Again today connection is not working. Please refund my full money and disconnect. I want to switch. Should I drop an email.

• 
  Jinendra Kothari (@Jinukothari2) reported 13 minutes ago

  @ACTFibernet Two times the tickets are closed without actually resolving the problem. Worst service provider. What is wrong with you people?

• 
  P S 2.0 (@Invest__India) reported 15 minutes ago

  @ACTFibernet In last 5 days there was no internet for 3 days, worst ever service I want refund of my money as I can't trust the act fiber anymore.Service ID SR10180547722924

• 
  Rajenderreddy (@rajender4reddy) reported 15 minutes ago

  @ACTFibernet @ACTFibernetHYD This is misleading and unacceptable. I took the connection on 10th July 2025 after paying 6 months in advance. After renewal on 10th Feb 2026, my service is valid till September as per the paid cycle. Now suddenly sending a dues message is wrong