ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  yogesh sherman (@yogeshsherman) reported 9 minutes ago

  @ACTFibernet internet not working within 15 days of installation, pathetic company, this is happening in delhi so you can understand , how is there service outside delhi. Go for reputed companies like airtel, jio or even bsnl

• 
  nobody (@yudish_dsy) reported 9 minutes ago

  @ACTFibernet SR10381745646584 - down since morning. Issue expected to be resolved before 9pm. No improvement. Similarly few days back SR10381520525554 raised and the outage was 3 days. I want compensation for the total 4 days without internet and extra for the inconvenience.

• 
  VJ Saravana SP (@vsivasaran008) reported 10 minutes ago

  Are @ACTFibernet is working? App even not working and poor speed and customer service! Not even able to talk to a customer executive through app! Worst service ever!

• 
  Haiku (@riceofsushi) reported 11 minutes ago

  @ACTFibernet @FiberAct Why does your internet stop working for a little drizzle? It's the same issue over and over again. SR10281705747454 Our 3months plan is over and we are thinking to switch to @AirtelFiberBng based on the resolution time and the recurrence

• 
  Balakumaran (@balap07) reported 11 minutes ago

  @ACTFibernet @ACTFibernet Please resolve at the earliest, else please cancel the subscription and refund the amount for the remaining months.

• 
  Seetharaman (@Indiansheart) reported 13 minutes ago

  Total apathy to customer service requests. Ticket raised two days back not attended to. #ACTFibernet. Interest shown for taking new connection. Post sales services pathetic. SR10381777807054

• 
  Manisha Sharma (@ManiManisha) reported 13 minutes ago

  @ACTFibernet It’s been 15 days since I paid for a 6-month plan upgrade, yet neither my plan has been upgraded nor have I received the promised routers. I’m calling support daily and only hear “tomorrow.” How long should a customer keep chasing after paying in full?

• 
  JAISHANKAR RAGURAM (@JackeSparrowe) reported 18 minutes ago

  @ACTFibernet - I have raised a complaint about internet service outage on 28-Aug-2026 and issue is still open. The issue remains unresolved as on today morning and despite promises from customer service, issue is open. Complaint ID: SR10381779208664

• 
  Manish Aggarwal (@ManishAggarwa11) reported 18 minutes ago

  @ACTFibernet Company is playing with the sentiments and relationship with customers. Also, they are playing with their own policies and misguiding customer to forcibly recovering money from customers

• 
  Krishnakanth Sabnekar (@ksabnekar) reported 21 minutes ago

  @ACTFibernet @ACTFibernet @ACTFibernet It’s been over 3 hours without internet, severely disrupting work from home. Very disappointed with the lack of proper resource management in our area to restore service quickly, leaving customers waiting for hours. Please resolve this ASAP!