ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kamalraj (@kamalclassic1) reported 8 minutes ago

  @ACTFibernet SR10380609855824 Dear Team,A request was raised on 6th June, and it has been almost a week, yet the issueremainsunresolved. The only response I cont to receive from customer suprt is to switch the network, which has not resolved the prblm.kindly investigate matr

• 
  Sachit Bhat (@SachitRidesAway) reported 11 minutes ago

  @ACTFibernet your internet services are as bad as BSNL. EVERYTIME IT RAINS IN BANGALORE, MY INTERNET STOPS WORKING. I have taken the mesh router and pay way high for it. And your customer service is so bad. Can't even get in touch with your Customer service team. #bangalore

• 
  shambhu (@shambushandilya) reported 13 minutes ago

  @ACTFibernet @ACTFibernetHYD @FiberAct I haven't seen such an irresponsible ISP, for straight 6 days you cannot fix my internet when I asked for a refund so I can go with another ISP, you disconnected my internet. For sure I don't want to use your service. Refund my money for 3 month.

• 
  Aashique S (@aashique_s) reported 14 minutes ago

  @ACTFibernet Day 4. No internet. Support never responded - I had to dig up old engineer contacts myself for answers. Their answer: We”ll come today, then tomorrow, then the day after 👎 Been at a co-working space since Thursday. Unacceptable. Fix this.

• 
  Nikhil Kumar (@nikhil91099) reported 15 minutes ago

  @ACTFibernet Hi ACT Team, thank you for the update. However, my internet has already been down for the last 4 days, causing significant inconvenience. I request that the validity of my plan be extended by double the downtime period once the issue is resolved. Please confirm the compensation.

• 
  Chitransh Srivastava (@thechitranshsr) reported 16 minutes ago

  @ACTFibernet @FiberAct my worst decision was choosing you. I recently shifted to a place your employe is fooling me around not picking my calls and he has taken 500 rs at the time of registration from me said he will return it. Please take action, i dont want your connection now

• 
  Sagar Chaubey 'Aazad' (@sagarchaubey07) reported 17 minutes ago

  @avdeshho59 @ACTFibernet @ACTFibernet I have raised a ticket to shift my connection with TICKET ID SR11080671198304 this issue was declared to be resolved by 14 June 2026 but till now nothing has been done I am working without internet since a week my ACT account number is 110777865246 please resolve

• 
  Bala Raghavan (@shabadkichot) reported 17 minutes ago

  @ACTFibernet It's still not resolved and it's been two days, and what about all the money I've spent on getting extra data from my phone connection everytime! I'm just wasting money for really bad service

• 
  Sesh_Balivada (@BalivadaSeshag1) reported 17 minutes ago

  @ACTFibernet we have been trying to reach customer care but no proper response and the technician who is assigned said some other technician will come and escaped - this is ridiculous

• 
  GA (@rashtrawadime) reported 17 minutes ago

  @ACTFibernet It is more than 12 hours since internet is not working, do you think this should be acceptable