ACT Outage Report in Cochin, Ernākulam, State of Kerala
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Cochin, State of Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (63%)
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Wi-fi (17%)
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Total Blackout (15%)
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E-mail (3%)
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TV (1%)
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Phone (%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
ACT Issues Reports
Latest outage, problems and issue reports in social media:
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V VAGEESH
(@VVAGEESH1) reported
@ACTFibernet Thanks, I now got a call from your executive and they helped me in getting my issues answered. I am happy with the interaction level. However, Little disappointed that I had to escalate here to get my issue resolved. Hope this is taken care in future
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anish khandelwal
(@anishyuvang) reported
@ACTFibernet its been 3 days since the disconnection complaint but no response nothing they are not replying to any of the complaints! Please dont fall in trap for this broadband company
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Asif
(@Asifhamid_knl) reported
@ACTFibernet Any updates, if escalation team itself not aware of the process, what level 1 customer support can do... Worst support
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Yasir Hussain
(@hussainyasir23) reported
@ACTFibernet Prioritise the following service requests, have been waiting patiently for response from support. SR11564268400944 and SR11564271141734
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Dheeraj Rai
(@DheeraaajRai) reported
@ACTFibernet @ACTFibernetHYD WORST Service Ever, they take ages to fix the issue, WOW great again my internet is gone, thrice in 3 weeks, they will prioritise the issue, but for nothing, every week you will face the internet issue, PLEASE DONT GO FOR IT, PATHETIC they are. WORST
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Atul Sharma
(@AtulSha51370597) reported
@ACTFibernet @ACTFibernetHYD @balwanthreddy6 that we are expediting the process but it’s been 8 hours now that I do not have internet and I am working from home. What’s the point in being a customer of ACT when I have to be off work or spend extra on my phone internet
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V VAGEESH
(@VVAGEESH1) reported
@ACTFibernet By the way, here is the recommendation for you. Please call customer, understand what the issue is and discuss the solutions. Sending mail on ticket closure with no details on what the fix is very bad way of dealing customer support.
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Arvind Ramachander
(@arvindia4u) reported
Almost a day without @ACTFibernet internet and we wait hopelessly for some team to arrive and finish the job. All these no service days is never consolidated in a bill. #Hyderabad
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Atul G
(@AtulGhyd) reported
@ACTFibernet Sorry to say but the customer care executives are least bothered about retaining old customer who is with @ACTFibernet for last 6-8 yrs. Not good enough to handle complaints , without understanding the concern. Doesn't want to listen and rude to the core
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Abhilash Balan
(@abhilash_balan) reported
Pathetic service from @ACTFibernet Bangalore . My request of internet shifting still not being attended.