ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  radz👩🏾‍🎨 (@radzsubbu) reported 8 seconds ago

  Hi @ACTFibernet what scam are you running where you keep calling me from 7 different numbers promising to come pick up the router but you're only taking my address and not getting the work done?? where is the safety guarantee? did not expect this kind of service

• 
  prdúmna (@nyup_188) reported 1 minute ago

  Kindly help, @GoI_MeitY @SecretaryMEITY Sir this act fibernet in Bengaluru guy took our money and blocked our contact. His name is Arving Raj from @ACTFibernet He is a fraudster, took our booking and blocked our contact. Its been 3 days. ❌❌❌❌❌❌❌❌❌❌❌❌❌❌

• 
  navdeep sachdeva (@navdeepsachdev4) reported 2 minutes ago

  Hey @ACTFibernet i took your connection 15 days back and o am still struggling. Your engineer promises to come everyday and never arrives. Do I expect a solve?

• 
  Punit Dashottar (@dashottarpunit) reported 2 minutes ago

  @ACTFibernet Non responsive CUSTOMER TEAM

• 
  R G Shubham (@RGShubham2712) reported 4 minutes ago

  @ACTFibernet I will now be filling a complaint on consumer grievance portal and make sure that I don't continue with @ACTFibernet and ensure that all the connections in my building are terminated by the builder and give chance to Jio or Airtel or even Excitel, but not these losers.

• 
  AJ (@thedarksideofAJ) reported 7 minutes ago

  @ACTFibernet my internet has been getting disconnected for a whole day multiple times in the last 2 weeks. This is unacceptable. My consumer id is 102758157263. I'm tired of your stupid AI chatbot. If i don't get a call from a human customer service agent by tom, I'm cancelling.

• 
  crest (@N0PE_ALlTE) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD Really disappointed with the complete lack of response and support from the team regarding my issue for ticket id SR10180566938884 .No updates, no follow-up, and no effort to even contact me to resolve the problem. Customer support should do better

• 
  Oman Kumar (@omankumar) reported 8 minutes ago

  @ACTFibernet Since this morning, my internet connection has been down. I raised Service Request SR10180590954094, but it is still unresolved. This level of delay is disappointing, especially in a Tier-1 city. Kindly prioritize this issue and restore my internet connection.

• 
  Rajenderreddy (@rajender4reddy) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD Disconnected service. Refund not paid to bank last conversation balance transfer to another ACT account . Now suddenly sending dues email.Stop misleading customers. This is unacceptable and feels like deliberate confusion and harrassment

• 
  WhySoSerious (@daburkaatel) reported 14 minutes ago

  @ACTFibernet After 12 hours i can’t track and check the ETR for the status. Can you tell me how we can interact with a human for this issue? I couldn’t find anything to connect with customer care that is also automated to create a ticket.