ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  manuvachanam (@manuvachanam) reported 4 minutes ago

  @ACTFibernet Thanks for ur attention to the matter. The ac no is 110702030696. This is a unique issue and would like a call back to the registered no please.

• 
  AK Singh (@AKSingh42544383) reported 6 minutes ago

  Hi! @ACTFibernet My net is down for last 24 Hrs. Will you able to resolve it , or just continue to make customers fool. Neither your area mgrs are listening nor customer service is resolving the issues. They are working like post office. Simply disgusting.

• 
  Ritu (@Rituut1) reported 8 minutes ago

  @ACTFibernet Your service has been extremely disappointing. My WiFi has not been working since yesterday almost 24 hours now and no technician has been assigned. There is no way to reach support or even get an update. This is not the first time Account No: 118743660976

• 
  Harsh Vardhan Ladha (@harshvladha) reported 9 minutes ago

  Extremely worse service by @ACTFibernet Its been two weeks since i requested to shift connection, now its been 3 days for requesting disconnection. They are not working

• 
  Sanjay (@SanjaySampath7) reported 10 minutes ago

  @ACTFibernet Broadband connection down since yesterday. After raising complaint I received SMS saying it would be fixed by 9 PM but it was not resolved. This morning I received another SMS extending the ETA to 1 PM. Really disappointed and no communication from the engineer.

• 
  R K Malhotra (@rkmalh1956) reported 12 minutes ago

  @ACTFibernet 19 hours and still not resolved. Your service guys have requested to change router but it seems they are more interested in weekends then serving clients

• 
  Prithviraj (@ghprithviraj) reported 16 minutes ago

  Hey @ACTFibernet The wifi 6 router currently provided has a very inconvenient app in order to manage connected devices. Can you please change my router to something that has a better app? Like the tp-link Deco router with wifi 6 support?

• 
  X MAX GAMING (@MariyamBeg55697) reported 20 minutes ago

  Extremely disappointed with ACT Fibernet service. It has been more than 15 days since I requested installation of a set-top box, and every day I am given false promises like “tomorrow,within 24 hours, or technician will arrive today — but no one shows.@ACTFibernet @ACTFibernetHYD

• 
  Narendrababu (@penbabu) reported 21 minutes ago

  @ACTFibernet Till now I have not got proper resolution. Customer care is saying mobile number changed but they will charge for ott to be activated. I fail to understand why. Absolute harassment of consumer. Every time I call I have to repeat all the story to customer care.

• 
  Suresh (@IMSuresh_Dreams) reported 24 minutes ago

  @PraveenKumaar99 @ACTFibernet @FiberAct Even im facing the same issue Internet is not working and the guy who came to fix issue is not picking my call and he has closed ticket without fixing the issue one the worst service off late from ACT