ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eshwar Arya🇮🇳 (@EshwarAyan786) reported 2 minutes ago

  @ACTFibernet The same issue with @ACTFibernet persisted multiple times & i shud be blamed for believing that they would change & make the things work quicker. Why they are taking customers for granted & simply updating ETR without doing anything in reality. #Patheticservice

• 
  Tal (@singhtal92) reported 4 minutes ago

  @ACTFibernet @ACTFibernet i have logged a formal complaint with National consumer helpline. The Grievance no is 9881413. Good luck explaining your failure to the government.

• 
  Dinesh (@dineshrtvt) reported 5 minutes ago

  @ACTFibernet @ACTFibernet what’s the ETA for completing this reconnection, I still face rudeness from customer support in order to connect with escalation team

• 
  Chandan R Abhishek (@badassbomman) reported 7 minutes ago

  @ACTFibernet I had requested to cancel my subscription of my AC no 102016341129, just received a msg that I’ve agreed to continue with your service. Are you out of your mind? This is nonsensical.

• 
  Harsh N Patel (@HarshPatel5940) reported 11 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working Issue pending for more than 1 week. Contacted support, 3 engineers, sales person, team leader & issue manager - no resolution. multiple tickets are being closed without an physical check or asking customer. engineers asking why are you re-opening ticket when internet is clearly not working. This is peak patience, please allow me to contact to an manager or someone who takes care of kellys,kilpauk chennai division... customer care folks just hang up the call, i have proof regarding this. please help or give my money back

• 
  Prerana (@003Prerana) reported 13 minutes ago

  @ACTFibernet again my internet is down since morning. Plz fix immediately. service request has been raised SR11081590029794. FRUSTRATING!

• 
  Raghav (@raghuv_here) reported 14 minutes ago

  @ACTFibernet Internet suspended despite paying my monthly bills on time! support says it's because old Mesh routers weren't picked up, but your team never showed up to collect them. Why punish a paying customer for your logistics failure? Fix this and restore my connection now!

• 
  Seeker (@seeker0321) reported 15 minutes ago

  @ACTFibernet The customer care guy also promised me refund, I've also recorded the call, if you want I can post in this thread

• 
  Ajesh (@ajesh_ashok) reported 15 minutes ago

  @ACTFibernet You gave me one of the worst technicians for installation. He said he’ll come in 30 mins and asked me to send location, I’m waiting for more than 4 hours, he isn’t responding to my calls or texts. Worst part is now he’s attending my calls and not talking.

• 
  Maheshwaran R (@MahezwaranR) reported 17 minutes ago

  @ACTFibernet Consent and they charged a bulk amount for this. Then I called the helpdesk to cancel it and even after cancellation a partial amount needs to be paid from my end. Why are you doing like this and why are you asking us to follow up for n no of times. Worst worst worst service