ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  SYED SALMAN (@salmantheboxing) reported 48 seconds ago

  "It is 11:20 AM now! Neither your field engineer has visited nor the router configuration is done. Still waiting for the Wi-Fi network to show up. Worst service ever on day 1! Fix this immediately @ACTFibernet !" SR10280750085812

• 
  ABHINAV KUMAR (@abhinavgrd) reported 2 minutes ago

  Hi @ACTFibernet The worst experience to get a connection from the internet, It"s been almost 5 days since I requested for reallocation but not one showed up for the installation to my new location. Worst customer support and no option to submit feedback also @ACT_Issues

• 
  ponrajkumar (@ponzvetri) reported 2 minutes ago

  @ACTFibernet Another day without internet. When will you fix the issue ? 3 days without internet for work from home professional. Now you are loosing the trust we have. Need to look for alternatives

• 
  Preetham Deshpande (@preethamdesh) reported 3 minutes ago

  @ACTFibernet @ACTFibernetHYD this is the worst net I have ever seen snce 2 days u have not solved theissue ...it's almost 2days iam not getting net ..4 complaints Cs saying wait wait wait..guys be alert before taking @ACTFibernet , CS don't even know when it will be solved

• 
  ధనం-ఇంధనం! (@psseshank11) reported 3 minutes ago

  @ACTFibernet It has been more than 2 days i raised this request with frequent ETR updates and no resolution. Customer service executives has no clear update and visibility into the issue and resolution. Can you provide an update on this? #actfibernet #patheticservice

• 
  Nilesh Patel (@NileshP28391464) reported 4 minutes ago

  @ACTFibernet If anyone in your company cares even the slightest bit, please take the trouble to resolve the problem.

• 
  Sachit Bhat (@SachitRidesAway) reported 4 minutes ago

  @ACTFibernet just one day, another rain, and again your internet is not working. It's just crazy. I am going yo customer court and will drag you down there.

• 
  UPSC Mentor Piyush (@PiyushIASMentor) reported 4 minutes ago

  @ACTFibernet Extremely disappointed with your pathetic service. I raised a complaint at 1:30 PM regarding my internet outage and was assured that it would be resolved by 9:00 PM. I even contacted customer support and requested urgent action, yet as of 10:30 PM, the issue remains unresolved. What's worse, there has been zero communication or update from your team. I work from home, and your negligence has caused me to lose an entire working day. This level of service is unacceptable. What compensation do you intend to provide for the financial and professional loss caused by your failure to resolve the issue within the committed timeline?

• 
  Sachin Jain (@jainsachin1201) reported 5 minutes ago

  I get call from act and when i pick, it gets disconnected instantly. Team keeps closing the issue like this is account team issue or service team issue or we will change router. 15days passed in june and not able to use net properly. @ACTFibernet @jagograhakjago @consumerforum_

• 
  प्रत्युष (@Pratyushhhhhhh) reported 6 minutes ago

  @ACTFibernet Please help me upgrade my plan to a Mesh Router setup. I am currently using a 500Mbps plan at 1199+Tax but when I try to upgrade to Mesh router the same price gets updated to 1299+Tax and has to be paid for 6 months in advance. Please call me for discussion