ACT Outage Report in Cochin, Ernākulam, State of Kerala
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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.
Full Outage Map
E-mailProblems in the last 24 hours in Cochin, State of Kerala
The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by ACT users through our website.
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Internet (65%)
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Wi-fi (19%)
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Total Blackout (11%)
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E-mail (3%)
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Phone (1%)
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TV (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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ACT Issues Reports
Latest outage, problems and issue reports in social media:
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DataScience Reporter
(@data_reporter) reported
@ACTFibernet please stop giving canned answers and shut customer service desk…making false promises and wrong resolutions. When your engineers restored connection to my apartment t they ignored mine and been pushing resolutions time without answer.
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DataScience Reporter
(@data_reporter) reported
@ACTFibernet I would like to close my connection and relationship with act want my money refunded back for the tenure left. I can not use a service which cannot communicate and unreliable and ignorant
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Shubhankar
(@skkrockkir) reported
5 days and still counting. Ticket ID: SR10176682372494 The new ETR is 22nd Aug. @ACTFibernet if you are unable to resolve the issue, please do the refund and cancel my connection
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Mayank Jha
(@Mayank__jha__56) reported
This is just bad service. I am incurring losses here. Who is going to bear that ? Why are you guys so unresponsive ? @ACTFibernet
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Wisegun
(@metagck) reported
@ACTFibernet SR10176730669254 Any update on this? Will this be the issue that I leave ACT on? After 15 years?
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DataScience Reporter
(@data_reporter) reported
@ACTFibernet no just your customer arrive even social media is equally bad as your service….totally unpromising and unworthy
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captain_awesome
(@ShaikNaveed88) reported
@ACTFibernet internet down from 2 days, cannot contact the field engineer to know more. The customer support call never connects. Being a loyal customer from 8 years time to switch away from ACTFibernet and move to some other better internet service provider. Absolute failure ACT
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Ramesh MiRa Official
(@ramesh_midde) reported
@ACTFibernet @ACTFibernetHYD is your service is working or not. No one responding about my internet issue. Ticket raised on 19-08-2025.. still unresolved issue
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Prasad RK
(@prasadkanugovi) reported
@ACTFibernet Give proper training to customer care executives. Teach them how to speak politely to customers..? I have not been able to access the internet for the last 3 days. Whenever I call customer care, they speak very rudely. My AcNo.101009029022 SR10176706650754
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Jagdeep Singh
(@jd_singh31) reported
@ACTFibernet My internet is still down, despite ETR of 9:00 PM IST (Ticket ID: SR11076745808204). This is the 2nd outage in 4 days, and previous fixes took longer than promised ETR. Poor service is causing me losses. Fix it on time or let me know to switch ISP! #ACTFibernet