ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Naruto (@mallik015) reported 6 minutes ago

  Dear ACT Fibernet,@ACTFibernet you charge extra fees and late penalties, but your internet is down frequently and customer support simply disconnects calls without resolving issues. Very disappointing service. #ACTFibernet Stop charging extra penalties as late fees

• 
  Gururaj Sankh (@GSankh) reported 6 minutes ago

  @ACTFibernet I am surprised to see the response for frustration of me. Is it so difficult to resolve my issue to activate my ott as per subscription ?? The disconnection request has been promptly raised.. can some senior person from act call me and understand the issue ???

• 
  sharathchandra (@sharathkondru) reported 9 minutes ago

  @ACTFibernetHYD @ACTFibernet Two bloody days no internet. Chasing you like mad for a fix (SR10180647915414). You only chase new connections? Old customers still alive & paying, do we not matter? Bad service. Fix it now! @reliancejio I knew I didn't listen to you. Coming back

• 
  Ayan Chowdhury (@ayanc97) reported 9 minutes ago

  Anyone looking to book broadband don't ever go for @ACTFibernet They will lie to you that if you setup their fibernet box in your home with your electricity you will get waiver but 2nd month running there is 0 discussion about that, no mention of waiver ,and support ticket stuck

• 
  Marwan (@Marwan_Atamimi) reported 11 minutes ago

  @ACTFibernet Requested an internet transfer on June 2 and it's still unresolved. Your representative keeps promising visits but never shows up. Enough excuses. Either complete the transfer immediately or refund my money. Who is responsible for the lost days and poor service?

• 
  Nilesh Patel (@NileshP28391464) reported 12 minutes ago

  @ACTFibernet If a cable gets cut somewhere, it takes at most an hour to fix it, yet you haven't been able to resolve the issue even after five days.

• 
  ajay kumar (@ajjukumarcse) reported 21 minutes ago

  2/2 After the technician reset the connection, the existing Wi-Fi password stopped working and nobody informed us. No update, no communication, and still no reliable internet. Customers depend on your service for workthis level of support is unacceptable. #ACTFibernet #CustomerS

• 
  SYED SALMAN (@salmantheboxing) reported 23 minutes ago

  @ACTFibernet Paid for 400 Mbps ACT Fiber. Router firmware is locked. Band steering is causing speed drops on my Smart TV. Technicians refusing to split 2.4GHz and 5GHz bands. Ticket No: [Apna Ticket Number]. Pathetic service @ACTFibernet" prospect no 102805861484

• 
  A Sceptical Man (@WhyDan4) reported 24 minutes ago

  @ACTFibernet @ACTFibernetHYD Act Fibernet account 101003959349 of Sai AE Broadband is not working for the past 2 hours. No response to complaint from Act Fibernet. Bill paid three days ago via Order ID: 407-2704380-0659516. Poor service... 👎👎👎

• 
  RC (@rcmaa) reported 26 minutes ago

  @ACTFibernet Chennai. A small drizzle for 10 minutes has taken away the joy of cooled weather. My connection got lost. Is your network so weak??? Can you look in to this