ACT

ACT Outage Report in Cochin, Ernākulam, State of Kerala

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ACT offers fiber to the home services under the brand name "ACT Fibernet" and digital television services under the "ACT Digital" brand. The company provides services in Karnataka, Telangana, Andhra Pradesh, Tamil Nadu and Delhi.

Problems in the last 24 hours in Cochin, State of Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

ACT Outage Chart in Cochin, Ernākulam, State of Kerala 12/13/2025 20:05

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Most Reported Problems

The following are the most recent problems reported by ACT users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (3%)

    E-mail (3%)

  5. TV (1%)

    TV (1%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

ACT Issues Reports

Latest outage, problems and issue reports in social media:

  • amahesh7 Mahesh (@amahesh7) reported

    @ACTFibernet : My internet is down since 7PM IST yesterday and it is not yet resolved. In these times, if this is the kind of service that is provided, then I don't think customers will stay with you. #poorcustomerservice

  • bishnoibhisham7 bhisham rai bishnoi (@bishnoibhisham7) reported

    @ACTFibernet 3 days since issue with ticket SR11865532441894 not resolved. Your engineers state that they have not installed the wires properly. Am I at fault for this? Faced same issue last month and had internet disconnected for 13 days.

  • bishnoibhisham7 bhisham rai bishnoi (@bishnoibhisham7) reported

    @ACTFibernet No call back, no signs of issue getting resolved. Wake up idiots

  • kaykay_3484 #janasena (@kaykay_3484) reported

    @ACTFibernet ,its been 25 days and waiting for refund amount,SRs getting closed without action SR10265347275102 /SR10265448403257/ SR10265470485126 /SR10265448403257 I have mailed ur Customer care and Nodal officers, still waiting for action. Kindly take action ASAP.#BALAMALLADI

  • Akash81677480 Akash (@Akash81677480) reported

    @ACTFibernet i have all the proof and call recordings, call history how many time I have call and got a call back but not a single promise has been fulfilled. Sales person misguided and the @ACTFibernet customer care will never come to help you at any time. I leave their services

  • jagadeeshasit1 Jagadeeesha (@jagadeeshasit1) reported

    @dp_satish @ACTFibernet Olle kathe aythu..avarastu worst customer service mattondilla..suffered almost 6 months with ACT service

  • apoorvsingh_23 Apoorv Singh (@apoorvsingh_23) reported

    @dp_satish @ACTFibernet Even am facing the same issues from a week and they don't even bother to fix it.

  • MahiMulukutla mahi (@MahiMulukutla) reported

    @ACTFibernet worst customer care service .... Don't you people lift the call and respond to customers ??

  • Ramaravapally Ram (@Ramaravapally) reported

    @ACTFibernet you should keep more important to customer than the publicity. Even for multiple requests the service is not improved. Continuosly dripping in network. SR10165533335054

  • Bhoopi2310 Bhoopender (@Bhoopi2310) reported

    @PMOIndia @TRAI @ACTFibernet They have no intention for processing any refund. They are neither paying GST and Income Tax for excess amount received nor paying refund to their customer. They are regularly issuing credit note without making refund.