ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Uncle Sam 786 (@CbhSam30259) reported 4 minutes ago

  @ACTFibernet This is exactly the problem. Your public assurance said “all general calls”would stop immediately,yet the calls continued repeatedly even after this statement.The attached call logs in the dm are from AFTER your tweet. The contradiction is unacceptable has only added more stress

• 
  Kiran Vanam (@vanam_kiran) reported 6 minutes ago

  @ACTFibernet Still the problem is not resolved. No one has connected from your technical team. This issue can't be managed from your end. #noactfiber

• 
  mohanraj.nelli (@mohanrajnelli) reported 7 minutes ago

  Dear @ACTFibernet, I completed the payment for a new internet connection, but the installation has still not been done. I have not received any proper updates from your team. Kindly resolve this issue at the earliest and arrange the installation immediately.

• 
  Alhaj Mohammed Aqil Shareef (@mohammedhyd84) reported 7 minutes ago

  @ACTFibernet Seens past 10 days I was unable to connect with an actfiber agent regarding act fiber box at resident my electric wave off 600 need to be reduce from plan amount but now there are saying from now onward it will update you need to wait for next 6 month for bill worst service

• 
  Vivek kumar (@Vivek_vikki9) reported 8 minutes ago

  @ACTFibernet @ACTFibernetHYD hello fraud network service provider, how many still I need to wait for the refund. It's been 20days from the cancellation of my service, but till now no one collected the wifi router. Such a shameless service provider and fraudsters working in it

• 
  Proud Indian - contribute for change (@Indiavictimhome) reported 15 minutes ago

  @ACTFibernet @tamilhollywood2 Agree. Very poor service. The technician doesn't even bother to revert on WhatsApp or call. Customers are made to feel like begger. Pathetic.......

• 
  Anirudh (@IamRamAnirudh) reported 19 minutes ago

  @ACTFibernet The support person checked and confirmed yesterday that the device needs to be replaced and he will replace it by this morning but till now no response. It's 24 hours without internet!! Why need more than 24 hours to resolve the issue when you already know how to fix the problem

• 
  Sumit (@spnagori) reported 20 minutes ago

  @ACTFibernet Can you provide a way where we can talk to your customer care executive. All your chatbox and mails are just automated replies

• 
  Subham Ashish (@subham133) reported 20 minutes ago

  @ACTFibernet You never update ETR And next check on my account evey month am raising minimum 2-3 ticket If you have stability issue let me know

• 
  Naga Gowtham T (@NagaGowthamT) reported 20 minutes ago

  @ACTFibernet 4 days. ₹1295 paid. 50+ customer care calls. Multiple emails. Still no ACT Fibernet connection. Every time I call, I get the same copy-paste answer with no real update. This level of negligence towards new customers is shocking. . @ACTFibernet