ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Yuvaraja (@Yuvanames) reported 7 minutes ago

  @ACTFibernet I never expected this from ACT Fibernet. An ACT technician and site engineer came to my area, cut my broadband cable, and redirected my active connection to my neighbor's house. I had already paid for a 3-month plan, and I still have 45 days left on my subscription

• 
  Yatharth Ahuja (@YatharthAhujaa) reported 7 minutes ago

  @ACTFibernet I have been constantly following up and this person 9154689239 - he had told me that he will be giving me an update about the issue which was raised. I am fooled by ACT because instead of a mesh you guys have installed another wifi for me which is wrong!

• 
  Shubha (@shubha_a5) reported 7 minutes ago

  @ACTFibernet Internet has been down since 15 Jul. Ticket - SR10281184908864 has had its ETA extended twice. Red LOS on modem. No callback from the assigned engineer despite requesting one in the app. Please restore the connection urgently.

• 
  abhishek sharma (@abhisheku73) reported 10 minutes ago

  These guys do these kind of things all the time, it's better to shift to a different ISP... @ACTFibernet offers the most pathetic service in south india right now

• 
  Shashank Bharadwaj S (@__Shashank__007) reported 11 minutes ago

  @ACTFibernet I applied for a new connection 2 days ago. Installation was promised yesterday, but no one has contacted me.I paid ₹2,035. The sales executive (+91 97311 63437) has switched off their phone. Even after contacting customer care twice, there has been no resolution.

• 
  Manya Ailawadi (@ManyaAilawadi) reported 11 minutes ago

  @ACTFibernet Done. I better get a resolution! Or i am making sure every apartment changes their wifi network!!

• 
  Satadru Deb (@1400MicroGrams) reported 14 minutes ago

  I never realized how Inefficient and illiterate the technical support and customer care teams of @ACTFibernet are. Internet not working from 4pm ist yesterday. Still no resolution. I m wfh. Who is responsible for my revenue loss? I m unable to even escalate the issue.

• 
  Irshad (@irshu2) reported 19 minutes ago

  @ACTFibernet I have paid the bill on 19 June but payment is not reflecting and my account is suspended. Reaching out to your support seems impossible. How to get urgent support?

• 
  Jagjit Singh Sikka (@w4rriorSaint) reported 19 minutes ago

  Again a new complaint SR11081211204354 same old problem, net not working , jut see in last one month how much hardship I am facing, just because of your mismanagement, i have full size months in advance for this **** service, kindly disconnect and refund my money @ACTFibernet

• 
  Manish Periwal (@mperiwal14) reported 23 minutes ago

  @ACTFibernet @ACTFibernetHYD Internet not working since morning 101776140613