ACT outages and service status in Cochin, Kerala

Problems in the last 24 hours in Cochin, Kerala

The chart below shows the number of ACT reports we have received in the last 24 hours from users in Cochin, Kerala and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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ACT Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Krishna C V (@Krishna09716753) reported 7 minutes ago

  @ACTFibernet, I am highly dissatisfied and disappointed Your sales chase till payment, and they don't even check whether the service is active. It's been more than 24 hours. Your team called me about the activation and said the account would be activated in 15 minutes.

• 
  Actfibernetsucks (@isdwlyhni) reported 13 minutes ago

  @ACTFibernet I don’t want “24-48 hours, extensive damage, team is on-site” bs. I want a new engineer assigned and for this to be fixed today.

• 
  Vivek Phadnis (@vivekphadnis) reported 16 minutes ago

  Horrible service by @ACTFibernet. It is now the fourth day since internet is not working. This is in Malleswaram, Bengaluru. Nobody is responding to my calls.

• 
  Darshan G H (@DarshanGH183622) reported 20 minutes ago

  @ACTFibernet My Internet is down from yesterday. I raised a ticket yesterday morning and till now there is no resolution, only tickets are being raised and closed at your own convenience. Let me know if I should start looking for other service providers.

• 
  Cravingpeace93 (@isdwlyhni) reported 20 minutes ago

  If you are thinking of getting @ACTFibernet, don’t. One incident of rain will leave you without Internet for days while the customer care team does nothing to help. Oh, they’ll remind you to renew your connection while not actually fixing the issue.

• 
  Muzammil (@Muzammil4802522) reported 22 minutes ago

  @ACTFibernet I have to change the wiring connection of act Fibernet please send someone to near my location from past 3 days I am informing no one is reaching pathetic service

• 
  Adithi (@adeatii) reported 26 minutes ago

  @ACTFibernet It’s been a whole another day since my tweet and there has been no resolution. I have been getting messages of delay since last night. This is unacceptable @ACTFibernet

• 
  sadakathullah khan (@hypnoindian) reported 27 minutes ago

  @ACTFibernet Account Number 103016866602. I am writing herel email as a final attempt to resolve a critical issue before I escalate the matter to the Consumer Forum and the Cyber Crime Cell. Despite multiple attempts to engage with your Customer Care, Billing, and Escalation departments over the past month, I have received no meaningful resolution. Case Background:I was a customer of ACT Fibernet until 2023, at which point I officially disconnected the service and moved away. However, in April 2026, I was shocked to receive billing notifications and SMS alerts for an active connection under my name. Points of Contention: Unauthorized Activation: This connection was activated without my consent, knowledge, or presence. ACT representatives have stated that a connection cannot be activated without customer consent; yet, I have provided none. Lack of Physical Infrastructure: I do not possess an ACT modem, there is no fiber cable running to my current residence, and I have had zero internet usage. Identity Theft Concerns: The fact that a connection is active in my name without my physical involvement strongly suggests that my identity has been compromised or misused to gain access to your services. Security Risk:I am deeply concerned that my identity is being used to facilitate internet access for unknown individuals. Should this connection be used for any illegal or anti-social activities, I will be held unfairly liable. I have requested the Escalation Team to provide details regarding how consent was allegedly verified and the specific installation address, but these requests have been ignored. Required Actions:I hereby request the following actions be taken immediately: Immediate Deactivation: Terminate the unauthorized account (103016866602) and cease all "defaulter" communications and billing. Also Block me from ACT Services so that in future even willingly I cannot get your serivices. Full Disclosure: Provide the documented proof of consent (e.g., call recordings, OTP logs, or signed installation reports) and the physical address where this service is currently being provided. Written Confirmation: Provide a formal letter stating that I am not liable for any charges or activities associated with this account since its unauthorized reactivation in April 2026. This is a clear case of Identity Theft. With the information you provide, I want to file an FIR for identity theft and move the Consumer Disputes Redressal Commission for professional negligence.

• 
  Anand Nagshenkre (@ANagshenkre) reported 31 minutes ago

  @ACTFibernet @ACTFibernet when you are fixing Internet issues ? What an absolute waste of service you provide .

• 
  anitha (@anitharai) reported 32 minutes ago

  @ACTFibernet wow ACT for the service! 4 days without Internet and cable TV still no ETA from you! For TV cable there is no way to register complaint also.. all the folks looking for new connection please avoid ACT! This is in indiranagar Bangalore